In addition to providing rapid access to guidance from top-tier IT consultants and subject matter experts to assist Orlando, Florida organizations to resolve discrete technical issues or strategic initiatives, Progent can provide temporary supplemental staffing to deliver more generalized services such as PC help, IT management, and Help Desk call center services. On-demand staffing makes it possible for organizations to respond to anticipated or surprise surges in the need for network services, which may result from situations such as company mergers, site relocation, platform migration, paradigm shifts like telecommuting, disaster recovery, busy seasons, or regulatory mandates. Short-term supplemental staffing can also cover gaps left by the absence of in-house IT personnel due to vacations, health issues, termination, etc.
Benefits of Progent's Short-Term Staff Augmentation Services
Progent's temporary supplemental staffing services offer organizations the versatility to react to increases in requirements for network services without being saddled with the expense and hassle associated with reviewing and recruiting professional technical personnel and without the burden of adding to your permanent head count.
Important aspects of Progent's short-term staff augmentation services include:
Progent's Co-managed Help Desk Program
- Rapid availability of seasoned network professionals
- Simple engagement, cessation, and resumption of services
- Seamless augmentation of your full-time network support staff
- Full reporting of services delivered
- Available escalation from Tier 1 up to Tier 3 support so even the toughest problems can be handled fast
- Strong working relationship with a world-class, full-service source for network expertise
Progent's shared Help Desk Call Center service is a specialized on-going staff expansion option that enables IT organizations to divide the responsibilities of Help Desk Call Center support transparently between their in-house network personnel and Progent's extensive pool of IT support specialists. Working as a transparent extension of your in-house Call Center, Progent's shared Help Desk Call Center program is a joint service solution powered by the industry's leading group professional services tool for streamlining, service calls, ticketing, assigning responsibility, monitoring progress, and generating management reports.
Why Choose Progent?
Progent has two decades of background delivering online and onsite IT services for organizations throughout the United States. Progentís IT experts hold top certifications from Microsoft, Cisco, Apple, VMware, Citrix, Palo Alto Networks, and other leading vendors. Progent's cybersecurity consultants have earned advanced certifications including ISSAP, CISM, and CRISC. Find out more details about Progent's technology certifications.
Progent's Practice Areas for Orlando, Florida Businesses
Progent's nationwide team of certified consultants and technical experts offers Orlando, Florida companies a wide array of remote consulting and troubleshooting services. Areas of expertise covered under Progent's consulting program for network service organizations include:
Contact Progent for Temporary Staff Augmentation for Orlando, Florida Companies
To find out more about Progent's temporary staffing services for Orlando, Florida companies, call 800-993-9400 or visit Contact Progent.