Fast and Affordable Online Troubleshooting for Orlando Florida IT Networks
For businesses located in Orlando Florida, Progent provides online help for networks based on any mix of Microsoft Windows, Cisco, macOS and OS, or Linux technology. Progent's Microsoft Certified professionals have provided online support to businesses in every state in the U.S. (Refer to recommendations from Progent's clients.) Progent also can furnish the consultation services of Cisco CCIE-certified engineers to solve complex networking problems, as well as the services of CISSP-certified cybersecurity experts to handle advanced security design and diagnostic issues.
Progent's online support experts provide excellent value due to the fact that they possess the real-world experience and have access to the advanced tools required to solve the majority of network problems quickly. Efficient support lowers immediate expenses since service calls accumulate minimal chargeable consulting minutes. Online support also avoids the expense of sending an engineer to your office. Your organization benefits even more with indirect expenses by reducing or eliminating system outages and associated losses stemming from business discontinuity, disgruntled customers and vendors, idle employees, and de-focused management. Progent's advanced remote technical support expertise is especially helpful for organizations that are dependent on public clouds for vital infrastructure or applications such as Azure, Exchange Online, Amazon Web Service, Google Cloud, or where on-premises support may not be an alternative.
Progent's pricing model for remote help is designed to stretch your network support investment. Progent charges by the minute for telephone-based assistance, so you pay only for the services that you receive. In contrast to many online support firms, Progent imposes no initialization charge or minimum payments. Progent's one-minute granularity and simple model for pricing avoid scenarios where speedy. minor fixes somehow turn into major tabs. Progent's skill at dealing with technical issues quickly means your business spends less money.
Progent's Online Consulting and Technical Support Expertise
Over the years, Progent has mastered a set of optimized tools and proven processes which allow the highest level of efficiency for online help and troubleshooting for computer systems of any size. Progent provides protected Virtual Private Network support for gateways from multiple leading companies such as Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN technology permits the consultants of Progent's online support team to link to your company's network remotely without violating network security.
Progent's proven customer support reporting system includes extensive records for all support that Progent's customers have been provided. Progent's staff service personnel have the benefit of the history of support rendered to each customer by every Progent consultant. This archive of issues and resolutions is organized as a readily retrievable internal knowledge base that enables Progent's online technical experts to communicate their experiences company-wide to make sure that the value of Progent's support grows over time. Progent's extensive list of accreditations and working relationships with key vendors including Cisco and Microsoft make available other extensive technical databases and allow quick response from manufacturers' in-house engineering staff so Progent's online service experts can come up with optimal resolutions promptly.
Remote technical services available from Progent to businesses in Orlando Florida include:
Certified Microsoft Windows Support
Progent's Microsoft-certified remote service experts can deliver computer system problem solving and consulting support for the complete line of Microsoft server products. Progent is a Microsoft Certified Partner and can provide your company the assistance of consulting professionals who can help your company with a broad variety of technology support such as
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid cloud systems, Windows Server 2012 R2 integration,
Windows Server 2008 migration,
Microsoft Exchange 2019 Server deployment,
Microsoft Exchange Server 2016 planning and deployment, Microsoft Exchange Server 2013 consulting,
Exchange 2010 monitoring and support,
SharePoint 2019 planning and configuration, SharePoint 2016 migration and hybrid deployment support, Microsoft Teams integration, Microsoft Skype for Business Server planning and deployment consulting, Lync Server 2013 integration, and Office Communications Server upgrade,
Forefront Threat Management Gateway 2010 management and ISA Server 2006 maintenance, MS SQL Server 2019 migration consulting, MS SQL Server 2017 expertise, SQL Server 2016 integration and programming and Microsoft SQL Server 2014 support,
Systems Center Operations Manager (SCOM) resource monitoring,
Project Server and Project Server Online training,
Microsoft Access Programming,
SBS Server 2011 consulting, and
Windows Essentials migration and cloud integration.
Progent also offers a wide array of cost-effective desktop support services to help you business to install, configure, repair, and administer desktop PCs and laptops based on Windows. Progent's desktop support services cover areas such as offering Microsoft Windows 10 migration help plus Microsoft System Center 2012 Configuration Manager planning and installation, System Center 2016 Configuration Manager cloud integration, and Microsoft Intune integration help to centralize the administration of your desktops and cloud-connected mobile devices.
Talk to a Cisco Certified Internetwork Expert for High-level Network Troubleshooting
The Cisco CCIE certification is the highest recognition for network engineers, and indicates a person's technical skills at the expert level. CCIEs know how to resolve even the most difficult challenges encountered in network planning, integration, maintenance, compliance, and troubleshooting. CCIEs can cooperate closely with Cisco's in-house engineers in analyzing problems with IOS network management tools and developing workarounds or identifying program patches. Cisco CCIEs are an excellent cost-effectiveness since their deep experience permits them to resolve problems quickly. In many cases, less seasoned consultants can wrestle for hours or even days with identical problems that a Cisco CCIE can dispose of in minutes. Progent's Cisco CCIE certified consultants can tie into your network via the latest on-line support technology in order to perform efficient, safe, and economical diagnosis and repair.
Central Florida Contact Information:
Progent offers consulting services and onsite technical support in metropolitan Orlando and Tampa Florida.
Progent locations in Central Florida
Progent's Cisco-qualified CCIEs offer expertise in the entire range of Cisco's industry-leading selection of connectivity products by providing consulting services such as:
CISM and CISSP Premier System Security Professionals
Progent's qualified CISM and CISSP cybersecurity consultants offer a variety of security services that can enhance the immunity of your Microsoft Windows, macOS and OS X, or Linux environment against assaults or assist your company to recover rapidly following a damaging penetration. Security services offered by Progent include: comprehensive data security and compliance audits using utilities such as GFI LANguard, NMAP Port Scanner, and products from Solar Winds tools and Nikto; quick cleanup after virus and worm assaults; integrating firewalls; building secure mechanisms for off-site and mobile communication; protecting your email infrastructure against spam and DHA attacks; and setting up 24x7 proactive monitoring.
Hybrid Cloud Integration Solutions
Progent offers expert remote support to help businesses of any size connect their networks with leading public cloud platforms including Microsoft Azure and Amazon AWS. Progent can help you to design and administer hybrid ecosystems that can include Windows and Linux operating systems and apps in both cloud-based systems or in hybrid topologies that utilize on-premises IT assets along with public clouds. To help you to integrate cloud services with networks, Progent can provide a variety of public cloud integration services such as Office 365 Exchange Online integration with on-premises Exchange,
Microsoft Azure hybrid cloud planning and deployment services, Amazon Web Services (AWS) hybrid cloud migration, Amazon Web Marketing Service (WMS) development and debugging, and Google Cloud integration consulting. Progent has over 20 years of background providing advanced consulting support online, and Progent can make sure you successfully carry out your cloud integration projects on schedule and affordably.
VMware Site Recovery Manager and NSX Consulting
VMware's Site Recovery Manager (SRM) is a component of VMware vCenter that lets you specify, automate and test a consistent workflow for restoring services rapidly after an outage. Site Recovery Manager provides centrally controlled and automated recovery, application mobility, plus transparent site relocation, failback and site re-protect. Site Recovery Manager also enables transparent testing for disaster recovery, upgrades and fixes and can generate audit reports to verify full service recovery, validate Service Level Agreements and prove disaster recovery compliance. Progent offers the support of a VCDX certified VMware Site Recovery Manager consulting expert to help your organization to design, configure, test and manage a disaster recovery solution powered by VMware SRM.
Progent's VMware vSphere experts offer extensive understanding of VMware vCloud Director (vCD), vRealize Automation (vRA), vRO and vCloud Suite tools for administering private and hybrid cloud environments that provide maximum availability, security, and application mobility. Progent can also provide advanced VMware NSX expertise from a VCDX-NV certified network architect to assist you to create a fully virtualized Software Defined Data Center that can be set up or migrated in minutes and administered with a high level of automation independent of the physical components making up the underlying network infrastructure.
UNIX/Linux, Solaris, and macOS and OS X Support Services
Progent's UNIX, Linux experts and Apple macOS and OS X technology specialists can provide phone-based consulting services to cover a broad spectrum of information technologies such as system architecture, messaging systems, system and process security, plus UNIX/Linux and Windows coexistence. For server economization and simplified management in environments that incorporate Linux with Windows, Progent can provide VMware consulting and Citrix support. Progent can also assist with transitioning from older applications to MS Windows or Linux environments. Progent's team-based approach to resolving network problems promotes fast escalation, if necessary, to engineers with task-relevant expertise to handle complex situations. This expedites solutions of critical problems, reduces network downtime, and lowers support costs.
Progent's UNIX/Linux support engineers can provide emergency remote assistance diagnosing anomalies affecting UNIX/Linux systems based on leading versions of UNIX such as:
Apple Mac OS X
IBM AIX Open UNIX
HP-UX (Hewlett Packard UNIX)
ProSight Fixed-price Managed Services for Small and Medium Size Organizations
Progent provides a family of affordable, flat-rate services intended to enable small and mid-size organizations to utilize the same best-of-breed technology used by some of the world's leading enterprises. The ProSight line of network monitoring and management services covers all key facets of information technology such as email content filtering, behavioral-based threat defense, cloud-based backup/recovery, infrastructure management, virtual server hosting, and network resources documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that utilizes cutting edge behavior analysis technology to defend endpoint devices as well as physical and virtual servers against modern malware attacks like ransomware and file-less exploits, which routinely get by legacy signature-matching AV products. ProSight Active Security Monitoring protects on-premises and cloud resources and provides a unified platform to manage the complete threat lifecycle including blocking, infiltration detection, mitigation, cleanup, and forensics. Key features include single-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against newly discovered threats. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Physical and Virtual Endpoint Security and Microsoft Exchange Filtering
ProSight Enhanced Security Protection services deliver ultra-affordable in-depth protection for physical servers and VMs, workstations, mobile devices, and Exchange email. ProSight ESP utilizes adaptive security and advanced heuristics for round-the-clock monitoring and reacting to security assaults from all attack vectors. ProSight ESP delivers firewall protection, intrusion alerts, device management, and web filtering through leading-edge tools incorporated within a single agent managed from a single control. Progent's security and virtualization consultants can assist your business to design and configure a ProSight ESP deployment that addresses your company's unique requirements and that allows you prove compliance with legal and industry information protection regulations. Progent will help you specify and configure security policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alarms that call for urgent attention. Progent's consultants can also assist your company to set up and test a backup and disaster recovery solution such as ProSight Data Protection Services so you can recover rapidly from a destructive cyber attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Microsoft Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services from Progent provide small and medium-sized organizations a low cost and fully managed service for reliable backup/disaster recovery (BDR). Available at a fixed monthly rate, ProSight Data Protection Services automates and monitors your backup activities and allows fast restoration of vital files, apps and virtual machines that have become lost or damaged due to component breakdowns, software bugs, disasters, human mistakes, or malware attacks like ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, applications, system images, plus Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to an on-promises device, or to both. Progent's BDR specialists can provide world-class support to configure ProSight Data Protection Services to be compliant with regulatory standards such as HIPAA, FIRPA, PCI and Safe Harbor and, whenever necessary, can help you to restore your business-critical data. Find out more about ProSight Data Protection Services Managed Cloud Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering service that uses the technology of top data security companies to provide web-based control and world-class protection for your email traffic. The powerful architecture of Email Guard integrates a Cloud Protection Layer with a local gateway appliance to provide complete defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-borne malware. Email Guard's Cloud Protection Layer acts as a first line of defense and keeps most unwanted email from reaching your network firewall. This reduces your vulnerability to inbound attacks and conserves network bandwidth and storage. Email Guard's on-premises security gateway device adds a further layer of inspection for incoming email. For outbound email, the local security gateway provides anti-virus and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The on-premises gateway can also help Exchange Server to monitor and safeguard internal email traffic that stays within your security perimeter. For more details, visit Email Guard spam and content filtering.
- ProSight WAN Watch: Infrastructure Management
ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and inexpensive for small and mid-sized businesses to map out, monitor, reconfigure and troubleshoot their connectivity appliances like routers, firewalls, and load balancers as well as servers, printers, client computers and other devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that infrastructure topology diagrams are always current, captures and displays the configuration of almost all devices connected to your network, monitors performance, and sends notices when problems are detected. By automating tedious management and troubleshooting activities, ProSight WAN Watch can cut hours off ordinary tasks like making network diagrams, expanding your network, finding appliances that require important updates, or identifying the cause of performance problems. Learn more details about ProSight WAN Watch infrastructure management consulting.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring service that uses state-of-the-art remote monitoring and management technology to keep your network running efficiently by checking the health of critical assets that drive your information system. When ProSight LAN Watch uncovers a problem, an alert is sent automatically to your designated IT personnel and your assigned Progent engineering consultant so any looming issues can be resolved before they can impact your network Learn more about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small business can have its key servers and apps hosted in a secure fault tolerant data center on a fast virtual host set up and maintained by Progent's network support experts. With the ProSight Virtual Hosting service model, the customer retains ownership of the data, the operating system platforms, and the apps. Since the environment is virtualized, it can be moved immediately to an alternate hardware environment without a lengthy and technically risky configuration procedure. With ProSight Virtual Hosting, your business is not tied one hosting service. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, update, retrieve and safeguard data about your IT infrastructure, procedures, business apps, and services. You can quickly locate passwords or serial numbers and be warned about impending expirations of SSLs ,domains or warranties. By updating and managing your IT infrastructure documentation, you can save as much as half of time wasted trying to find vital information about your network. ProSight IT Asset Management includes a centralized repository for storing and collaborating on all documents required for managing your business network such as standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also supports advanced automation for collecting and relating IT information. Whether youíre making improvements, doing regular maintenance, or responding to an emergency, ProSight IT Asset Management gets you the data you need the instant you need it. Learn more about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and low-cost alternative for small and mid-size organizations to get an objective assessment of the health of their IT system. Powered by a selection of the top remote monitoring and management (RMM) platforms available, and supervised by Progent's world-class group of information technology professionals, ProSight Network Audits help you see how closely the configuration of your core network assets adhere to best practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide instant benefits like a more manageable Active Directory (AD) environment. Both also include a year of advanced remote network monitoring and management. Benefits can include lower-cost management, better compliance with data security requirements, higher utilization of network assets, faster troubleshooting, more reliable backup and recovery, and higher availability. See more about ProSight Network Audits IT infrastructure assessment.
The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is a low-cost service centered on a phone discussion with a Progent information assurance expert. The interview is intended to evaluate your organization's preparedness to stop or recover rapidly after an assault by a ransomware variant like Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you personally to collect information about your existing AV defense and backup system, and Progent will then produce a written Basic Security and Best Practices Report document describing how you can apply best practices to create a cost-effective security and backup system that meets your business needs. For additional information, visit The ProSight Ransomware Preparedness Report.
Additional Consulting Services Available from Progent
Progent offers the skills of seasoned remote consulting professionals for contract IT projects. Progent's rates for ongoing consulting tasks are set based on the level of expertise of the consultants involved. Progent's background in these special areas of computer technology allows clients to complete critical projects within budget and on schedule. Progent's project-based online engineering solutions include:
How Your Orlando Business Can Contact Progent's Online Support Professionals
Help Desk Call Center Support
Progent's Call Center service options for businesses with networks based on Windows, Cisco, macOS and OS X, UNIX, or Linux products include comprehensive Help Desk services, co-managed Help Desk services, and Helpdesk consulting.
Progent's Standard Help Desk Services provide small businesses a comprehensive solution that handles all facets of remote desktop technical support from initial requests through ticketing, screen sharing, progress tracking, problem resolution, and reporting. Progent offers service desk support at a significant discount off Progent's normal Level 1 desktop service rates, and Progent can provide the option of fast as-needed escalation to subject matter experts to handle complex problems.
Progentís shared Help Desk services allow your IT organization to split the load for Help Desk support seamlessly between your IT team and Progent's nationwide pool of veteran desktop support engineers and subject matter experts. Progentís Help Desk Co-management service is a collaborative service desk solution based on the leading PSA tool for handling service requests, ticketing, accountability, progress tracking, and reporting.
Progent's Help Desk Call Center staff of experienced information technology consultants offers your clients in Orlando Florida immediate contact with a large technical support group with years of experience offering phone help and remote diagnostics for IT systems powered by Microsoft, Cisco, macOS and OS X, or UNIX/Linux products. Progent's charter is to earn the Help Desk the reputation as a solid contributor to business efficiency, and Progent's target is to fix and not merely document network issues.
- Applications Services: Training, Programming, and Troubleshooting
Progent's Applications Consulting Group can supply online and in-depth consulting support and training in key application fields including ERP, MRP, custom programming for accounting packages, and CRM. Progent also offers consulting expertise, customization, and training for popular Microsoft business applications including Microsoft CRM, Microsoft Office Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To find out more about Progent's expertise, custom development, and education offerings, visit Progent's Business Application Experts Services.
- Unified and Streamlined Administration of Hybrid Cloud Networks
System Center 2016 centralizes and automates the administration of hybrid cloud environments through comprehensive support for Windows Server 2016, Windows 10; seamless management of multi-OS networks that incorporate Linux, Hyper-V and VMware; and better cloud support such as closer integration with Microsoft Intune for Apple iPhone and Google Android smartphone management plus built-in integration with Microsoft Operations Management Suite for cloud-based analytics. Progent's System Center 2016 consultants offer world-class remote and onsite support for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help organizations of any size to plan and configure a new deployment of Microsoft System Center 2016, extend or optimize your current one, migrate smoothly from a previous release of System Center, or troubleshoot your System Center environment.
- Online Hybrid Network Monitoring Services
Progent can deliver organizations in Orlando Florida remote hybrid network monitoring by providing Microsoft System Center Operations Manager expertise and System Center 2012 Operations Manager (SCOM 2012) support. Progent can configure SCOM to fit your business so your network support is proactive and automated. By uncovering possible issues before they cause downtime, proactive monitoring can avoid inconvenient and costly network crises. Progent can also assist with system monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Sun Solaris, or macOS and OS X systems, Microsoft Windows networks, or environments that incorporate a variety of operating systems.
To get in touch with Progent about urgent remote help with Microsoft, macOS and OS X, or Linux networks, go to Progent's Urgent Remote Support, call 1-800-993-9400, or refer to Contact Progent.
For offices and startups in Orlando Florida, Progent's online network support specialists can deliver effective and economical system help the instant your company has to have it. More than 15 years of delivering online technical assistance has led to Microsoft Partner status for Progent's team of engineers and has enabled Progent to acquire high-end troubleshooting skills and to fine tune remote access tools to fix network problems quickly while eliminating the expense and lost time associated with in-person support calls.
Even if your Orlando business deals with a regular freelance support technician or employs an in-house IT staff that can handle the majority of network issues, Progentís Microsoft certified consultants can provide an easy and transparent virtual extension of your local resources for situations when your usual service personnel either don't have the time or the knowledge to resolve sudden network crises or especially tough integration problems.
Advantages of Progent's Network Help for Organizations in Orlando Florida
Progent's remote technical help services enable your Orlando company to realize the advantages of on-call, world-class network support without the cost of managing an in-house IT organization. Your information system will derive greater strategic worth by being more reliable, productive, and protected. Benefits to your company include:
- Convenient virtual expansion of your local support resources
For most companies in Orlando Florida, local computer support providers, whether made up of independent consultants or a full-time maintenance staff, can solve the majority of network issues. However, serious problems may occur when local support personnel are too busy or absent, and some problems may stem from technology that is beyond the scope of your onsite support technicians. In these cases, Progent's online service professionals offer a convenient, fast, and budget-friendly way to augment your local resources and to transfer valuable information to increase your capability to handle downstream problems locally.
- Less Dependence on Individual Service Providers
For IT support, smaller organizations often depend on independent freelance consultants. While independent service people carry less overhead than larger support organizations and can often charge lower rates, they are often overbooked, making it difficult to respond rapidly to crisis situations. If an independent service provider is busy with another client, ill, on a trip, or in class, the lack of reserve personnel may force your company to wait for assistance during an emergency. As your network grows, system unavailability and problems with critical software are more costly. The budget you thought you were conserving on an independent can be consumed quickly by lost productivity. Progent offers an on-call source of backup support experts to make sure your network is always up and running.
- Create a Scalable Foundation for Seamless Growth
Organizations typically begin with an information architecture created on a shoestring budget. Lacking a strong infrastructure, band-aid repairs can get piled onto a shaky foundation. When a network grows, stability and scalability issues can impede the productivity of the business. Such poorly designed environments require proper assessment, intelligent long-term planning, and wide IT expertise to evolve to a network infrastructure able to deliver the solid foundation to handle critical business demands and facilitate downstream expansion.
- Interact with Problem Solvers Rather Than Technology Vendors
Smaller companies require advice and technical education to navigate through an ever more complicated array of product options available for promoting business growth and enhancing efficiency. They hardly need a network engineer who is attempting to resell a specific vendor's technology. Network support and product sales can lead to a situation where the proposed
solution is built around a profitable technology rather than the genuine requirements of a client. Progent avoids these conflicts of interest by offering just services instead of products. This enables Progent to match technical expertise with the best needs of clients.
What Makes Progent Different from Other Support Firms?
Progent is a Microsoft Certified Partner support company and Progent's head count, range of IT expertise, fine tuned remote support tools, and understanding of corporate IT allow businesses to avoid the pitfalls associated with exclusive dependence on smaller service organizations, independent freelance consultants, or limited in-house resources.
Progent adds value by offering:
How Does Our Company Begin Getting Online Network Support from Progent?
- In-depth Knowledge of Microsoft's Entire Range of Server Platforms
Progent can provide world-class support for Microsoftís leading server products with services such as Microsoft Windows Server 2019 migration services, Windows Server 2016 hybrid cloud solutions, Windows Server 2012 R2 planning and integration support services, Windows Server 2008 expertise, Windows 2003 Server upgrades, Microsoft Exchange 2019 planning and configuration, MS Exchange 2016 planning and deployment, Exchange Server 2013 integration, Microsoft Exchange 2010 Server maintenance, Microsoft Exchange 2007 Server and Exchange 2003 Server upgrades, plus Microsoft SQL Server 2019 integration expertise, MS SQL Server 2017 planing and migration, Microsoft SQL Server 2016 integration, Microsoft SQL Server 2014 support, and SQL Server maintenance.
- Value Pricing
Progent's pricing model is to bill for online service and in-person visits per minute. Consequently, you are invoiced just for delivered support. Progent does not demand a more expensive rate for after-hours or urgent service, and inside California or in regions where Progent offers on-premises support, Progent does not charge for travel except for urgent support where on-site time is less than 4 hours. Also, Progent imposes no service activation fee and asks no retainer for support services provided during normal working hours. Many service organizations demand substantial minimum fees or charge for every quarter hour or longer. Progent's fine granularity eliminates large bills for quick solutions so you won't be tempted to permit simple problems to stay unaddressed.
- Knowledge Transfer
Progent is committed to knowledge transfer from Progent's support experts to clients. By educating customers to deal with technical issues that are within their scope, Progent is able to concentrate on delivering high-value services where Progent has little competition. Businesses who utilize trusted freelance service providers or who employ internal support staffs benefit when Progent transfers information about critical technology and proven processes to make their networks more robust, protected, and efficient.
- Automated Server Monitoring with Microsoft System Center Operations Manager
Progent is one of the only IT service firms to offer round-the-clock system monitoring services powered by MS System Center Operations Manager. Microsoft System Center Operations Manager allows your network support to be proactive instead of reactive. By uncovering potential issues before they cause lost productivity, system monitoring can keep your information network from painful and costly service disruptions.
To initiate Progent's online help services or to find out more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for network help, go to Immediate Technical Support.