Immediate Remote Technical Support for Orlando Computer Networks
For businesses in Orlando or anywhere in the state of Florida, Progent provides online technical support for computer systems powered by Microsoft, Cisco, Apple macOS and OS X, or Linux/UNIX platforms. Progent's Microsoft Premier engineers have delivered remote support to companies in every state in the U.S. (Refer to testimonials from Progent's clients.) In addition, Progent can furnish the expertise of Cisco CCIE-certified engineers to help with complex infrastructure issues, plus the services of CISA and CISSP-accredited security consultants to handle high-level security architecture and troubleshooting jobs.
Progent's remote support engineers provide excellent leverage due to the fact that they have the practical background and have access to the sophisticated tools needed to solve the majority of information system issues rapidly. Efficient support reduces immediate expenses because service calls require fewer chargeable minutes. Remote help also eliminates the cost of sending an engineer to your location. Your organization benefits even more with incidental costs by minimizing or eliminating network downtime and associated costs stemming from business discontinuity, disgruntled customers and vendors, unproductive employees, and distracted management. Progent's advanced online technical support know-how is especially helpful for businesses that are dependent on public clouds for critical network infrastructure or software such as Azure, Office 365 Exchange Online, Amazon Web Service, Google Cloud Platform, or where onsite IT support may not be an option.
Progent's pricing model for online help is designed to leverage your IT service investment. Progent charges by the minute for phone consulting, so you are billed just for the support that you receive. Unlike typical remote support firms, Progent imposes no service activation charge or minimum payments. Progent's per-minute billing unit and clean model for pricing do away with scenarios where speedy. minor solutions somehow turn into large bills. Progent's skill at solving problems quickly means you spends less money.
Progent's Online Consulting and Troubleshooting Expertise
Over time, Progent has refined a collection of optimized technologies and field-proven processes that permit the highest degree of effectiveness for online technical support and troubleshooting for information networks of all sizes. Progent provides safe Virtual Private Network support for VPN gateways from a variety of leading vendors such as Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN access permits the consultants of Progent's Technical Response Center to communicate with your company's environment remotely without compromising corporate security.
Progent's powerful customer support database system includes comprehensive histories describing all service that Progent's clients have been provided. Progent's team service personnel have access to the records of all help provided to each Progent client by every Progent engineer. This history of trouble tickets and fixes is organized as a quickly exploitable internal database that enables Progent's remote support professionals to share their knowledge with the whole team to make sure that the value of Progent's support services improves daily. Progent's advanced accreditations and close associations with important vendors such as Cisco and Microsoft make available additional extensive technical knowledge bases and allow fast response from vendors' in-house engineering staff with the result that Progent's remote service specialists can arrive at optimal resolutions in the least time.
Remote support services offered by Progent to clients in Orlando and throughout the state of Florida include:
Certified MS Windows Support
Progent's Microsoft-expert remote service experts can provide network repair and IT help for all Microsoft server technologies. Progent is a Microsoft Certified Partner and can provide your company the expertise of consulting engineers who can assist you with a wide variety of technology support services including
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid systems, Windows Server 2012 R2 integration,
Windows Server 2008 R2 migration,
MS Exchange 2019 Server deployment,
MS Exchange 2016 migration, Exchange Server 2013 consulting,
Microsoft Exchange 2010 monitoring and support,
SharePoint Server 2019 planning and configuration, SharePoint Server 2016 migration and hybrid integration consulting services, Skype for Business planning and deployment support, Lync Server management, and Microsoft Office Communications Server 2007 troubleshooting,
Microsoft Forefront Threat Management Gateway management and ISA Server maintenance, Microsoft SQL Server 2019 migration consulting, MS SQL Server 2017 consulting, SQL Server 2016 integration and development and Microsoft SQL Server 2014 support,
Systems Center Operations Manager (SCOM) resource monitoring,
Project Server planning,
Microsoft Office Access Programming,
Small Business Server support, and
Windows Essentials cloud integration.
Progent also offers a broad array of cost-effective PC desktop services to help you business to install, configure, repair, and manage desktop PCs and notebooks powered by Microsoft Windows. Progent's desktop support services cover areas such as offering Windows 10 migration support as well as System Center 2012 Configuration Manager design and installation, Microsoft System Center 2016 Configuration Manager hybrid cloud integration, and Intune integration help to centralize the management of your PCs and cloud-connected tablets and smartphones.
Contact a Cisco CCIE for High-level Infrastructure Problem Solving
The Cisco Certified Internetwork Expert (CCIE) credential is the premier recognition for network engineers, and validates an individual's technical knowledge at the expert level. CCIEs know how to resolve the most challenging challenges occurring in network infrastructure planning, installation, management, protection, and repair. Cisco CCIEs operate closely with Cisco's in-house engineers in analyzing anomalies with Cisco IOS network administration tools and developing workarounds or locating program updates. CCIEs offer exceptional value since their depth of experience enables them to fix problems quickly. In typical cases, less experienced service providers can wrestle for many hours or days with the same problems that a Cisco-qualified CCIE can dispose of in a few minutes. Progent's Cisco CCIE certified support experts can communicate with your computer system by means of the latest remote support tools in order to perform quick, safe, and economical diagnosis and remediation.
Central Florida Contact Information:
Progent offers consulting services and onsite technical support in metropolitan Orlando and Tampa Florida.
Progent locations in Central Florida
Progent's Cisco CCIEs can provide expertise in the complete line of Cisco's industry-leading family of networking devices by providing services such as:
CISM and CISSP Certified Network Security Experts
Progent's qualified CISSP and CISSP-ISSAP security and compliance consultants offer a variety of security services to enhance the immunity of your Windows, Apple macOS and OS X, or Linux network against internal or external threats or assist you to recuperate quickly after a damaging penetration. Security services offered by Progent include: thorough data security and compliance audits using utilities such as GFI LANguard NSS, EEYE Vulnerability Scanner, and software from Solar Winds tools and Nikto; fast cleanup after virus and worm attacks; integrating firewalls; building safe mechanisms for off-site and mobile communication; defending your email system from viruses, spam and directory harvest attacks; and initiating 24x7 proactive monitoring.
Progent offers advanced remote consulting services to help organizations of any size integrate their IT infrastructure with leading public cloud platforms such as Azure and Amazon Web Services. Progent can assist you to design and administer hybrid environments that can include Windows and Linux systems and apps in both cloud-based solutions or in hybrid topologies that utilize on-premises IT assets along with public cloud services. To help you to incorporate cloud services with networks, Progent can provide a range of public cloud migration services such as Office 365 integration with on-premises Exchange deployments,
Microsoft Azure hybrid cloud planning and integration consulting, Amazon Web Services hybrid cloud integration support, Amazon Web Marketing Service (WMS) programming and debugging, and Google Cloud Platform (GCP) planning and integration expertise. Progent has more than 20 years of background providing advanced consulting services remotely, and Progent can help you complete your cloud integration initiatives on schedule and within your budget.
VMware Site Recovery Manager and NSX Planning and Deployment
VMware's Site Recovery Manager is an extension to VMware vCenter that lets you define, automate and test a consistent runbook for recovering services rapidly after a breakdown. SRM provides centrally controlled and automated recovery, application mobility, and non-disruptive site migration, failback and site re-protect. SRM also allows transparent testing for site recovery, upgrades and fixes and can produce reports to verify complete service restoration, validate Service Level Agreements and demonstrate DR compliance. Progent can provide the skills of a VCDX certified VMware SRM consultant to help you to plan, deploy, test and maintain a disaster recovery system based on VMware Site Recovery Manager.
Progent's VMware vSphere experts offer extensive experience of VMware vCloud Director, vRealize Automation, vRealize Orchestrator (vRO) and vCloud tools for administering private and hybrid cloud solutions that provide maximum availability, data security, and disaster recovery. Progent also offers world-class VMware NSX expertise from a VCDX-NV certified network designer to help you to build a completely virtualized Software Defined Data Center that can be set up or migrated in minutes and managed with a high level of automation independent of the hardware making up the underlying IP network.
UNIX/Linux, Solaris, and Apple macOS and OS X Expertise
Progent's UNIX, Linux experts and Apple macOS and OS X technology specialists can provide online consulting services to address a wide spectrum of computer technologies such as system architecture, messaging solutions, network and operational security, plus UNIX and Microsoft Windows integration. For server hardware consolidation and simplified administration in networks that incorporate Linux and Windows, Progent can provide VMware vSphere consulting and Citrix expertise. Progent can also help with transitioning from older applications to MS Windows or Linux-powered solutions. Progent's team-oriented methodology for solving technical issues enables fast escalation, when required, to consultants with task-relevant expertise to tackle complex situations. This expedites solutions of urgent problems, reduces network downtime, and lowers service costs.
Progent's UNIX/Linux consultants can offer emergency online help analyzing anomalies affecting UNIX/Linux networks powered by popular derivatives of UNIX including:
Apple Mac OS X
IBM AIX OS
HP-UX (Hewlett Packard UNIX)
Silicon Graphics IRIX (SGI/IRIX)
Progent's ProSight Fixed-price Managed IT Services for Small and Mid-size Organizations
Progent offers a selection of affordable, fixed-price managed services designed to allow small and mid-size businesses to benefit from the same best-of-breed IT solutions deployed by some of the world's leading enterprises. The ProSight line of outsourced network management services addresses all critical aspects of modern networking such as email protection, threat defense based on machine leaning, automated backup and disaster recovery, network infrastructure management, VM cloud hosting, and IT resources documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint protection service that incorporates next generation behavior machine learning tools to defend endpoints and servers and VMs against modern malware assaults such as ransomware and file-less exploits, which routinely get by traditional signature-based anti-virus tools. ProSight ASM safeguards local and cloud resources and offers a single platform to manage the complete malware attack progression including filtering, identification, mitigation, remediation, and post-attack forensics. Key capabilities include single-click rollback with Windows Volume Shadow Copy Service and automatic network-wide immunization against newly discovered attacks. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Endpoint Security and Exchange Filtering
ProSight Enhanced Security Protection (ESP) managed services offer ultra-affordable in-depth security for physical servers and VMs, workstations, smartphones, and Microsoft Exchange. ProSight ESP uses contextual security and advanced machine learning for continuously monitoring and responding to cyber assaults from all attack vectors. ProSight ESP offers firewall protection, intrusion alerts, endpoint control, and web filtering through cutting-edge technologies packaged within one agent managed from a single control. Progent's security and virtualization experts can assist your business to design and configure a ProSight ESP deployment that meets your company's specific requirements and that helps you achieve and demonstrate compliance with legal and industry data protection standards. Progent will help you define and configure security policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alarms that call for urgent attention. Progent's consultants can also assist your company to set up and test a backup and restore system like ProSight Data Protection Services (DPS) so you can recover quickly from a destructive security attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services provide small and medium-sized organizations a low cost and fully managed service for reliable backup/disaster recovery (BDR). For a fixed monthly price, ProSight Data Protection Services automates your backup processes and enables rapid recovery of vital files, apps and virtual machines that have become lost or corrupted due to hardware failures, software bugs, disasters, human error, or malware attacks like ransomware. ProSight DPS can help you back up, recover and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware images/. Critical data can be protected on the cloud, to an on-promises device, or mirrored to both. Progent's backup and recovery specialists can deliver world-class expertise to configure ProSight DPS to to comply with regulatory standards like HIPPA, FIRPA, and PCI and, when needed, can help you to restore your business-critical information. Read more about ProSight DPS Managed Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering service that incorporates the technology of leading information security vendors to deliver web-based management and world-class protection for all your inbound and outbound email. The hybrid architecture of Progent's Email Guard managed service combines a Cloud Protection Layer with an on-premises gateway device to offer advanced protection against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. Email Guard's cloud filter serves as a first line of defense and blocks most threats from making it to your network firewall. This reduces your exposure to inbound threats and conserves system bandwidth and storage space. Email Guard's on-premises security gateway device provides a further level of analysis for incoming email. For outbound email, the local security gateway offers AV and anti-spam filtering, DLP, and email encryption. The on-premises security gateway can also help Microsoft Exchange Server to track and protect internal email that originates and ends inside your corporate firewall. For more information, see ProSight Email Guard spam and content filtering.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and affordable for small and mid-sized businesses to map, monitor, reconfigure and debug their networking hardware such as routers and switches, firewalls, and wireless controllers as well as servers, printers, client computers and other devices. Incorporating cutting-edge RMM technology, ProSight WAN Watch ensures that infrastructure topology maps are always current, captures and manages the configuration of almost all devices connected to your network, tracks performance, and generates alerts when potential issues are discovered. By automating tedious network management processes, ProSight WAN Watch can knock hours off common tasks such as making network diagrams, expanding your network, finding appliances that need important updates, or identifying the cause of performance problems. Find out more about ProSight WAN Watch infrastructure monitoring and management services.
- ProSight LAN Watch: Server and Desktop Monitoring Services
ProSight LAN Watch is Progentís server and desktop monitoring managed service that uses advanced remote monitoring and management technology to help keep your IT system running at peak levels by tracking the state of critical assets that power your information system. When ProSight LAN Watch uncovers a problem, an alarm is transmitted automatically to your designated IT personnel and your assigned Progent engineering consultant so that all potential issues can be resolved before they can disrupt your network Find out more details about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small organization can have its key servers and applications hosted in a protected Tier III data center on a fast virtual host configured and maintained by Progent's network support professionals. Under Progent's ProSight Virtual Hosting model, the client retains ownership of the data, the OS software, and the applications. Because the environment is virtualized, it can be ported immediately to an alternate hardware environment without a lengthy and difficult reinstallation process. With ProSight Virtual Hosting, you are not locked into a single hosting service. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, update, find and protect information about your network infrastructure, processes, business apps, and services. You can quickly find passwords or serial numbers and be alerted about impending expirations of SSL certificates or domains. By cleaning up and organizing your network documentation, you can eliminate as much as 50% of time spent trying to find vital information about your network. ProSight IT Asset Management includes a centralized location for storing and collaborating on all documents required for managing your network infrastructure such as standard operating procedures and How-To's. ProSight IT Asset Management also supports a high level of automation for collecting and relating IT information. Whether youíre making enhancements, performing regular maintenance, or responding to an emergency, ProSight IT Asset Management delivers the knowledge you need when you need it. Find out more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and low-cost alternative for small and medium-size organizations to get an objective evaluation of the health of their IT system. Based on a selection of the top remote monitoring and management (RMM) platforms available, and supervised by Progent's certified group of information technology professionals, ProSight Network Audits show you how closely the configuration of your core infrastructure assets conform to industry best practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and deliver instant ROI such as a more manageable Active Directory system. Both also come with a year of advanced remote network monitoring and management. Benefits can include simpler network management, better compliance with data security regulations, more efficient utilization of IT assets, quicker problem resolution, more dependable backup and recovery, and increased uptime. See more about Progent's ProSight Network Audits IT infrastructure review.
The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is an affordable service built around a brief interview with a Progent backup/recovery expert. The interview is intended to help assess your organization's preparedness either to stop or recover quickly after an attack by a ransomware strain like Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you directly to gather information about your existing security profile and backup/recovery system, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can follow best practices to deploy an efficient AV and backup/recovery system that aligns with your company's requirements. For details, refer to Progent's ProSight Ransomware Preparedness Report.
Special Consulting Programs Offered by Progent
Progent offers the skills of world-class online consulting professionals for contract IT programs. Billing rates for longer-term development or consulting projects are determined according to the level of expertise of the engineers required. Progent's experience with these special areas of information technology allows customers to execute major projects economically and on time. Progent's project-based remote consulting services include:
How Your Orlando Company Can Contact Progent's Online Service Professionals
Help Desk Services
Progent's Call Center support programs for organizations with environments that incorporate Windows, Cisco, macOS and OS X, UNIX, or Linux platforms include comprehensive Call Center services, shared Helpdesk services, and Helpdesk process consulting.
Progent's Standard Help Desk Services provide smaller businesses a complete service desk solution that manages all aspects of online Level 1 desktop technical support from initial requests through ticketing, screen sharing, progress tracking, problem solving, and reporting. Progent offers call desk services at a substantial discount off Progent's normal desktop service rates, and Progent can provide the additional option of fast as-needed escalation to subject matter experts to handle complex issues.
Progentís shared Help Desk services allow your business to split the load for Help Desk support transparently between your in-house IT team and Progent's nationwide pool of veteran desktop support technicians and matter experts (SMEs). Progentís Co-managed Help Desk service is a collaborative service desk solution based on the leading PSA platform for managing service requests, ticket lifecycle, accountability, progress tracking, and metrics.
Progent's Help Desk Call Center staff of experienced information technology professionals offers your customers in Orlando or anywhere in the state of Florida quick assistance from an effective technical support group with years of background delivering phone support and remote troubleshooting for computer environments that incorporate Windows, Cisco, Apple macOS and OS X, UNIX, or Linux technology. Progent's charter is to earn the Help Desk Call Center perception as a crucial enabler of company efficiency, and Progent's intent is to resolve and not just document IT issues.
- Applications Services: Education, Customization, and Problem Solving
Progent's Applications Experts Group offers remote and in-depth consulting expertise and education in special business application areas that include ERP, MRP, custom programming for accounting packages, and CRM. Progent also can provide consulting, programming, and training for Microsoft applications such as CRM, Project, Microsoft Office 365 Word, and Office 365 Excel. For additional information on Progent's expertise, custom programming, and education offerings, see Progent's Business Application Experts Team.
- Centralized and Streamlined Administration of Hybrid Cloud Networks
Microsoft System Center 2016 centralizes and automates the administration of hybrid cloud environments by offering advanced support for Windows Server 2016, Windows 10 clients; cohesive management of heterogeneous environments that incorporate various Linux distributions, Hyper-V and VMware; and better cloud support such as closer integration with Microsoft Intune for Apple iPhone and Google Android smartphone management plus native integration with Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center 2016 consultants offer world-class online and onsite expertise for all components of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist organizations of any size to design and install a new implementation of System Center 2016, extend or tune an existing one, upgrade smoothly from a previous release of System Center, or debug your System Center environment.
- Remote Hybrid Network Monitoring and Reporting Services
Progent can deliver companies in Orlando, or anywhere in the state of Florida, remote IT infrastructure monitoring by providing Microsoft System Center Operations Manager (SCOM) consulting and System Center 2012 Operations Manager (SCOM 2012) support. Progent can adapt SCOM for your business so your network maintenance is proactive and automated. By spotting looming issues before they expand into crashes, automated monitoring can head off disruptive and costly network breakdowns. Progent can also deploy network monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Sun Solaris, or macOS and OS X networks, Microsoft Windows environments, or systems powered by multiple platforms.
To get in touch with Progent about urgent online support with Microsoft, Apple macOS and OS X, or Linux environments, visit Progent's Emergency Online Help, telephone 1-800-993-9400, or refer to Contact Progent.
For offices and new ventures in Orlando or anywhere in the state of Florida, Progent's phone-based computer support engineers can provide effective and economical IT support the instant your business has to have it. More than 15 years of offering online technical assistance has earned Microsoft Partner status for Progent's team of engineers and has enabled Progent to develop world-class troubleshooting capability and to fine tune online access technology to repair computer problems rapidly while eliminating the cost and lost productivity associated with on-site service calls.
Even if your Orlando company deals with a local freelance consultant or employs an in-house IT staff that can handle day-to-day computer problems, Progentís Microsoft and Cisco certified consultants can provide an easy and seamless remote expansion of your local resources in cases when your regular service personnel either lack the time or the expertise to address sudden network crises or especially tough integration projects.
Advantages of Progent's IT Support for Businesses in Orlando
Progent's remote technical help services allow your Orlando organization to experience the advantages of timely, world-class network support without the expense of managing a full-time IT staff. Your information system will acquire added business worth by becoming more reliable, productive, and secure. Advantages to your company include:
- Seamless virtual expansion of your local support resources
For most organizations in Orlando and throughout Florida, local network support resources, whether consisting of independent consultants or a full-time maintenance staff, can handle the majority of network problems. On the other hand, major troubles sometimes spring up when your regular support personnel are overstretched or unavailable, and some trouble may be associated with IT products that is beyond the scope of your onsite support personnel. In these cases, Progent's on-call support specialists provide a convenient, quick, and budget-friendly solution to augment your regular resources and to transfer valuable information to increase your capability to deal with downstream problems locally.
- Less Dependence on Individual Consultants
For IT maintenance, smaller businesses often rely on individual freelance consultants. While freelance service people have less internal costs than big consulting organizations and can often charge marginally less, they are often overbooked, making it impossible to respond quickly to crisis situations. If an independent consultant is occupied with another client, sick, on vacation, or in training, the lack of backup personnel may require your company to wait for help during an emergency. As your business expands, network unavailability and problems with critical software become more costly. The budget you thought you were conserving on an independent can be eaten up quickly by reduced productivity. Progent provides a dependable source of backup support expertise to make sure your IT system remains available.
- Build a Scalable Foundation for Smooth Growth
Companies often start with an IT system created on a shoestring budget. Without a strong framework, band-aid fixes can get thrown onto a weak foundation. When a network grows, reliability and expandability problems can impede the success of the organization. These badly built environments require proper assessment, intelligent strategic planning, and broad-based IT knowledge to evolve to a system infrastructure that can provide the solid foundation to meet vital business requirements and simplify future expansion.
- Work with Problem Solvers Instead of Technology Vendors
Smaller businesses require guidance and technical training to navigate through an ever more complicated maze of product alternatives capable of accelerating business success and improving efficiency. Businesses hardly need a network consultant who is motivated to sell a certain vendor's technology. Network consulting and product selling can result in a situation where the recommended
solution is built around a profitable technology instead of the true needs of a client. Progent avoids these conflicts by selling just services instead of products. This allows Progent to match IT consulting with the best needs of customers.
What Makes Progent Different from Other Support Firms?
Progent is a Microsoft Partner support company and Progent's number of employees, range of technical experience, refined support software, and familiarity with enterprise networking enable businesses to escape the pitfalls associated with excessive dependence on smaller service firms, independent freelance consultants, or limited in-house IT help.
Progent stands out by offering:
How Does Our Company Start Receiving Remote Network Help from Progent?
- Best Practices
Progentís staff of Microsoft and Cisco Premier Certified experts average more than ten years of real-world professional background, at the forefront of network support, performing a wide range of technical tasks for an extensive array of clients. Each Progent support professional shares a refined set of personal best practices which are incorporated into company-wide best practices standards that Progent teaches its consulting team. This ensures that you get not just expert technical capability, but also a support engineer with field-tested approaches for using technical knowledge to repair actual IT problems efficiently.
- Value Pricing
Progent's pricing policy is to bill for remote support and on-site help by the minute. As a result, you are invoiced only for received services. Progent does not impose a more expensive rate for after-hours or priority service, and within California or in regions where Progent offers in-person support, Progent does not bill for travel time except for urgent support where on-site work is less than four hours. Also, Progent imposes no minimum fee and asks no monthly commitment for services delivered during regular working hours. Many service firms impose substantial minimum fees or charge for each fifteen minutes or longer. Progent's one-minute granularity does away with big invoices for fast repairs so you will not be tempted to allow minor problems to stay unaddressed.
- Full Documentation of Delivered Services
Progent has created a sophisticated support reporting system that records and formats complete documentation for all billed support activities. Unlike some freelance consultants or small support organizations who offer minimal documentation or specifics of tasks done, every service delivered by Progent is tracked by comprehensive documentation. Every Progent staff member has use of the support documentation sent by each staff member to every client. The discipline of detailing and organizing service records allows more efficient service and avoids a variety of typical misfortunes such as when a service client is effectively held hostage to a consultant who wonít release the keys to the kingdom.
- 24x7 Server Monitoring with MS Operations Manager
Progent is one of the few IT service companies to offer round-the-clock network monitoring services based on Microsoft Operations Manager. MS Operations Manager causes your network maintenance to be proactive instead of reactive. By revealing possible issues before they result in downtime, network monitoring can keep your IT network from painful and expensive availability losses.
To get started with Progent's Nationwide Remote Support services or to find out more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for network support, go to Immediate Technical Support.