Fast and Affordable Online Support for Orlando Computer Systems
For businesses in Orlando or anywhere in Florida, Progent offers online help for networks based on any combination of Microsoft Windows, Cisco, macOS and OS , or Linux/UNIX platforms. Progent's Microsoft Certified professionals have provided remote troubleshooting to companies in all 50 states in the United States. (Check out recommendations from Progent's customers.) In addition, Progent can furnish the consultation services of Cisco CCIE-qualified engineers to handle challenging networking problems, plus the services of CISSP-qualified security experts to handle high-level security design and troubleshooting jobs.
Progent's remote support experts offer exceptional value due to the fact that they possess the real-world background and have access to the advanced technology necessary to solve the majority of information system issues quickly. Efficient support lowers direct expenses because solutions accumulate minimal billable consulting minutes. Online help also avoids the cost of sending an engineer to your site. Your organization benefits additionally with incidental expenses by minimizing or eliminating system outages and related costs due to business discontinuity, upset customers and vendors, idle workers, and de-focused executives. Progent's advanced remote consulting experience is particularly valuable for businesses that rely on public clouds for vital infrastructure or applications like Azure, Office 365 Exchange Online, Amazon AWA, Google Cloud Platform, or where on-premises tech support may not be an alternative.
Progent's pricing model for remote help is structured to stretch your network support dollar. Progent bills by the minute for phone consulting, so you are invoiced exclusively for the services that you receive. In contrast to many online support firms, Progent asks for no startup fee or minimum fees. Progent's one-minute billing unit and simple policy for billing prevent situations where fast solutions somehow turn into large invoices. Progent's penchant for solving technical issues quickly means you spends less cash.
Progent's Remote Consulting and Technical Support Services
Over time, Progent has fine tuned a collection of optimized technologies and field-proven processes which ensure the maximum level of effectiveness for online consulting and repair for IT networks of any size. Progent offers secure Virtual Private Network support for VPN gateways from a variety of popular companies such as Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN connectivity allows the staff of Progent's online support team to access your company's environment remotely without breaching corporate security.
Progent's powerful customer support reporting system keeps thorough histories of the support that Progent's customers have received. Progent's authorized consultants have access to the details of assistance provided to each client by any consultant. This archive of trouble tickets and responses is organized as a conveniently searchable internal database that enables Progent's remote technical professionals to communicate their knowledge company-wide to make sure that the effectiveness of Progent's support grows daily. Progent's extensive list of accreditations and close associations with key technology companies including Cisco and Microsoft open up other vast technical knowledge bases and permit fast access to manufacturers' internal product engineers with the result that Progent's remote service experts are able to determine optimal resolutions promptly.
Online technical support services offered by Progent to companies in Orlando and throughout the state of Florida include:
Certified Microsoft Windows Experts
Progent's Microsoft-certified online support professionals can provide computer troubleshooting and consulting help for all Microsoft server products. Progent is a Microsoft Certified Partner and can offer your company the assistance of support professionals who can assist your company with a wide variety of platform support services such as
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid cloud environments, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 migration,
Microsoft Exchange 2019 planning and configuration,
Microsoft Exchange Server 2016 planning and deployment, Exchange Server 2013 integration,
Exchange Server 2010 management,
SharePoint Server 2019 design and deployment, SharePoint Server 2016 migration and hybrid deployment consulting, Microsoft Skype for Business planning and deployment support, Lync Server 2013 management, and Office Communications Server upgrade,
Forefront TMG management and ISA Server maintenance, MS SQL Server 2019 migration expertise, MS SQL Server 2017 consulting, SQL Server 2016 integration and development and SQL Server 2014 support,
Systems Center Operations Manager (SCOM) network monitoring and reporting,
Project Server planning,
Microsoft Access Development and Training,
Small Business Server 2011 support, and
Windows Essentials cloud integration.
Progent also can deliver a wide array of affordable PC desktop consulting and support services to assist your business to deploy, configure, repair, and administer workstations and notebooks powered by Windows. Progent's PC desktop consulting services cover areas such as providing Microsoft Windows 10 integration assistance as well as Microsoft System Center 2012 Configuration Manager (SCCM 2012) planning and deployment, System Center 2016 Configuration Manager (SCCM 2016) hybrid cloud integration, and Intune consulting to centralize the administration of your PCs and cloud-connected tablets and smartphones.
Contact a Cisco CCIE for High-level Network Problem Solving
The Cisco Certified Internetwork Expert credential is the premier recognition for network infrastructure engineers, and indicates a consultant's technical skills at the master level. Cisco CCIEs can deal with even the most difficult problems encountered in network infrastructure planning, integration, administration, protection, and troubleshooting. Cisco qualified CCIEs work with the highest priority with Cisco's internal engineers in analyzing problems with IOS Software network management utilities and developing workarounds or locating program updates. Cisco CCIEs represent an excellent cost-effectiveness because their deep expertise permits them to resolve problems rapidly. In common cases, less seasoned service providers can struggle for many hours or days with identical problems that a Cisco CCIE can resolve in a few minutes. Progent's Cisco CCIE certified consultants can interface to your network via state-of-the-art remote troubleshooting tools to provide quick, secure, and affordable diagnosis and remediation.
Central Florida Contact Information:
Progent offers consulting services and onsite technical support in metropolitan Orlando and Tampa Florida.
Progent locations in Central Florida
Progent's Cisco-qualified CCIEs offer consulting for all of Cisco's popular family of networking appliances. Cisco networking consulting offered by Progent includes ASA Next Generation firewalls with Firepower integration and troubleshooting, Cisco routers configuration and troubleshooting, Cisco Catalyst switch consulting and support, Nexus switch consulting and support, Meraki switches integration, Cisco Unified Communications Manager (CallManager) configuration and troubleshooting, Cisco VoIP phones and IP video desktop phones solutions and wireless VoIP phones solutions, Cisco Meraki Wi-Fi access point layout and configuration, Cisco Aironet Wireless Access Points engineering support, Cisco wireless controllers consulting, Cisco VPN and Security Setup and troubleshooting support, and SIP and CUBE integration solutions for SIP trunks and CUBE integration expertise. Progent can also provide remote and onsite wireless site surveys to help you to modernize your Wi-Fi infrastructure.
CISM and CISSP Certified System Security Experts
Progent's certified CISM, CISSP, and CISSP-ISSAP security and compliance consultants offer a variety of system protection solutions to improve the immunity of your Windows, Apple macOS and OS X, Linux, or UNIX network against attacks or assist your company to clean up quickly after a damaging breach. Security consulting services available from Progent cover thorough network security assessment utilizing tools such as GFI LANguard NSS, AMAP Application Scanner, and software from Solar Winds tools and Hydra; fast recuperation from virus and worm assaults; configuring firewalls; designing safe mechanisms for remote and mobile communication; guarding your email infrastructure against viruses, spam and directory harvest attacks; and initiating 24x7 network monitoring.
Progent can provide expert remote consulting to help businesses of any size integrate their networks with popular public cloud platforms including Microsoft Azure and Amazon AWS. Progent can help you to plan and manage hybrid ecosystems that support Windows and Linux operating systems and apps in both cloud-centric solutions or in hybrid topologies that seamlessly combine physical resources along with public cloud services. To help you to incorporate public clouds with networks, Progent can provide a range of public cloud migration services such as Office 365 integration with on-premises Exchange deployments,
Microsoft Azure hybrid cloud planning and deployment services, Amazon Web Services (AWS) hybrid cloud migration, Amazon Web Marketing Service (WMS) development and debugging, and Google Cloud integration expertise. Progent has over two decades of background providing high-level consulting support remotely, and Progent can help you successfully carry out your cloud integration projects on schedule and affordably.
VMware Site Recovery Manager (SRM) Consulting
VMware's Site Recovery Manager (SRM) is a component of VMware vCenter that allows you to define, automate and test a consistent runbook for recovering services rapidly after an outage. SRM supports centrally managed and automated recovery, application mobility, and transparent site migration, failback and site re-protect. SRM also supports non-intrusive testing for site recovery, updates and fixes and can produce reports to verify complete service recovery, validate SLAs and prove disaster recovery compliance. Progent can provide the support of a VCDX certified VMware SRM consulting expert to assist your organization to plan, deploy, test and administer a DR system based on VMware Site Recovery Manager.
Progent's VMware vSphere and vCloud consultants have extensive understanding of VMware vCloud Director (vCD), vRealize Automation (vRA), vRealize Orchestrator and vCloud Suite used for administering private and hybrid cloud solutions that provide high uptime, data security, and disaster recovery. Progent also offers advanced VMware NSX consulting from a VCDX-NV certified network designer to help your organization to plan and deploy a completely virtualized Software Defined Data Center that can be provisioned or migrated instantly and managed with a high degree of automation independent of the hardware used by the basic IP network.
UNIX/Linux, Solaris, and Apple macOS and OS X Expertise
Progent's UNIX, Linux consultants and Apple macOS and OS X specialists offer phone-based consulting services to cover a wide spectrum of information technologies such as system architecture, email solutions, network and process security, plus UNIX/Linux and Windows coexistence. For server hardware consolidation and simplified administration in networks that include Linux with Microsoft Windows, Progent can provide VMware consulting and Citrix XenServer expertise. Progent can also help with transitioning from legacy systems to Windows or Linux environments. Progent's group-based approach to solving technical issues enables quick escalation, if necessary, to consultants with appropriate expertise to handle challenging situations. This accelerates repair of critical problems, minimizes lost productivity, and cuts support costs.
Major Linux platforms for which Progent can provide expert support include:
ProSight Fixed-price Managed IT Services for Small and Medium Size Organizations
Progent provides a family of budget-friendly, flat-rate services intended to enable small and mid-size organizations to utilize the same cutting-edge technology used by some of the world's top enterprises. The ProSight line of network monitoring and management services covers all key areas of information technology including email protection, security and compliance, automated backup and disaster recovery, infrastructure management, VM cloud hosting, and network resources documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) service that incorporates cutting edge behavior-based analysis technology to defend endpoints and physical and virtual servers against new malware attacks such as ransomware and email phishing, which routinely evade traditional signature-based anti-virus products. ProSight Active Security Monitoring protects local and cloud-based resources and offers a unified platform to automate the complete threat lifecycle including blocking, infiltration detection, containment, remediation, and post-attack forensics. Top capabilities include one-click rollback using Windows VSS and real-time system-wide immunization against newly discovered threats. Find out more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Endpoint Protection and Exchange Email Filtering
Progent's ProSight Enhanced Security Protection (ESP) managed services offer affordable in-depth security for physical servers and VMs, desktops, mobile devices, and Exchange Server. ProSight ESP uses adaptive security and modern behavior analysis for round-the-clock monitoring and responding to cyber assaults from all vectors. ProSight ESP delivers two-way firewall protection, penetration alerts, endpoint control, and web filtering via cutting-edge technologies packaged within one agent managed from a unified control. Progent's data protection and virtualization experts can assist you to plan and implement a ProSight ESP deployment that meets your organization's specific requirements and that allows you demonstrate compliance with legal and industry information security standards. Progent will assist you specify and implement policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alerts that call for urgent action. Progent can also help your company to set up and verify a backup and restore system like ProSight Data Protection Services so you can recover rapidly from a destructive cyber attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Microsoft Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services offer small and medium-sized businesses a low cost end-to-end solution for reliable backup/disaster recovery (BDR). For a low monthly price, ProSight Data Protection Services automates and monitors your backup processes and enables rapid restoration of critical data, apps and VMs that have become unavailable or corrupted as a result of hardware failures, software bugs, natural disasters, human error, or malware attacks like ransomware. ProSight DPS can help you back up, recover and restore files, folders, applications, system images, as well as Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to a local device, or to both. Progent's cloud backup consultants can deliver advanced support to configure ProSight Data Protection Services to to comply with government and industry regulatory requirements such as HIPPA, FINRA, PCI and Safe Harbor and, whenever needed, can help you to restore your critical data. Learn more about ProSight DPS Managed Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering and email encryption service that uses the technology of top data security companies to provide centralized management and world-class protection for your inbound and outbound email. The powerful structure of Progent's Email Guard managed service combines cloud-based filtering with a local gateway appliance to offer complete defense against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-borne malware. Email Guard's cloud filter acts as a first line of defense and keeps the vast majority of unwanted email from making it to your security perimeter. This reduces your vulnerability to inbound attacks and conserves network bandwidth and storage. Email Guard's onsite gateway appliance adds a further level of inspection for inbound email. For outgoing email, the onsite security gateway offers AV and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The onsite gateway can also assist Microsoft Exchange Server to track and protect internal email that originates and ends within your corporate firewall. For more information, visit ProSight Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Network Infrastructure Management
ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and affordable for smaller organizations to map, track, enhance and troubleshoot their networking appliances such as routers, firewalls, and access points plus servers, printers, endpoints and other devices. Using cutting-edge Remote Monitoring and Management technology, WAN Watch makes sure that network maps are kept updated, captures and displays the configuration information of almost all devices connected to your network, tracks performance, and generates notices when problems are discovered. By automating tedious management activities, WAN Watch can cut hours off ordinary tasks like network mapping, reconfiguring your network, locating appliances that require critical updates, or identifying the cause of performance problems. Find out more details about ProSight WAN Watch infrastructure management services.
- ProSight LAN Watch: Server and Desktop Remote Monitoring Services
ProSight LAN Watch is Progentís server and desktop monitoring service that incorporates advanced remote monitoring and management (RMM) technology to keep your IT system operating efficiently by checking the state of critical assets that drive your information system. When ProSight LAN Watch detects a problem, an alarm is transmitted immediately to your specified IT personnel and your assigned Progent consultant so any potential issues can be addressed before they have a chance to impact productivity Find out more details about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small organization can have its key servers and applications hosted in a secure Tier III data center on a high-performance virtual host set up and managed by Progent's network support professionals. Under the ProSight Virtual Hosting model, the customer retains ownership of the data, the OS software, and the applications. Since the environment is virtualized, it can be moved easily to an alternate hardware solution without a lengthy and difficult reinstallation process. With ProSight Virtual Hosting, your business is not locked into one hosting service. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, update, retrieve and protect data about your IT infrastructure, procedures, applications, and services. You can quickly locate passwords or IP addresses and be alerted automatically about upcoming expirations of SSLs or warranties. By cleaning up and organizing your IT infrastructure documentation, you can eliminate as much as half of time wasted looking for vital information about your IT network. ProSight IT Asset Management features a centralized repository for holding and collaborating on all documents required for managing your network infrastructure such as standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports a high level of automation for gathering and relating IT information. Whether youíre making improvements, performing maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the data you require the instant you need it. Find out more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and affordable way for small and mid-size organizations to get an unbiased evaluation of the overall health of their network. Based on some of the leading remote monitoring and management (RMM) platforms available, and supervised by Progent's world-class group of IT experts, ProSight Network Audits show you how well the configuration of your core infrastructure devices adhere to industry leading practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide instant benefits like a cleaner Active Directory (AD) environment. Both versions also include one year of cutting-edge remote network monitoring and management (RMM). Advantages can include easier network management, better compliance with government and industry security standards, more efficient utilization of network assets, quicker troubleshooting, more reliable backup and restore, and increased uptime. Read more information about ProSight Network Audits IT infrastructure review.
The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is a low-cost service based on a phone interview with a Progent backup/recovery expert. The interview is designed to evaluate your organization's preparedness to stop or recover quickly after an attack by a ransomware variant like Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you personally to gather information concerning your current security profile and backup/recovery platform, and Progent will then produce a written Basic Security and Best Practices Report detailing how you can apply industry best practices to deploy a cost-effective security and backup environment that meets your business requirements. For additional information, see Progent's ProSight Ransomware Preparedness Report Service.
Special Support Programs Available from Progent
Progent can provide the services of world-class remote consulting experts for special IT programs. Progent's charges for longer-term consulting tasks are set based on the level of expertise of the consultants required. Progent's experience with these important areas of computer technology enables clients to complete major projects within budget and on schedule. Progent's special online engineering solutions include:
How Your Orlando Company Can Contact Progent's Remote Support Professionals
Call Center Support
Progent's Help Desk support alternatives for organizations with networks based on Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux products include full-service Help Desk Call Center services, shared Helpdesk support services, and Help Desk operations consulting.
Progent's Standard Help Desk Services provide small businesses an end-to-end solution that handles all aspects of remote Level 1 desktop support from service requests through ticketing, screen sharing, status tracking, problem solving, and management reports. Progent offers help desk services at a substantial discount from Progent's normal desktop support rates, and Progent can provide the additional option of rapid as-needed escalation to subject matter experts to resolve challenging problems.
Progentís shared Help Desk services make it possible for your IT organization to share the load for Help Desk support seamlessly between your in-house IT team and Progent's nationwide pool of seasoned desktop support engineers and subject matter experts. Progentís Help Desk sharing service is a collaborative service desk solution based on the top PSA platform for handling service requests, ticket lifecycle, ownership, status tracking, and reporting.
Progent's Help Desk Call Center staff of seasoned information technology consultants provides your workers in Orlando or anywhere in the state of Florida rapid assistance from a dependable network service resource with extensive background offering telephone-based support and online repair service for networks powered by Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux technology. Progent's mission is to earn the Help Desk Call Center recognition as a major contributor to company performance, and Progent's intent is to fix rather than simply annotate technical issues.
- Business Applications Services: Training, Custom Development, and Troubleshooting
Progent's Applications Consulting Team offers online advanced consulting expertise and training in special application fields such as ERP, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management (CRM). Progent also offers expertise, custom development, and training for familiar Microsoft business applications including CRM, MS Project, Office 365 Word, and Office 365 Excel. To find out more concerning Progent's expertise, programming, and education services, see Progent's Business Application Experts Team.
- Centralized and Streamlined Administration of Hybrid Cloud Networks
Microsoft System Center 2016 unifies and automates the management of hybrid cloud networks by offering advanced support for Windows Server 2016 servers, Windows 10 clients; seamless integration of mixed-OS environments that incorporate Linux, Microsoft Hyper-V and VMware vSphere; and better cloud support including closer integration with Microsoft Intune for Apple iPhone and Android smartphone management plus native integration with Operations Management Suite for cloud-enhanced analytics. Progent's System Center 2016 consulting experts offer world-class online and onsite expertise for all elements of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist organizations of any size to plan and configure a new implementation of Microsoft System Center 2016, expand or tune your current one, migrate efficiently from a previous release of System Center, or troubleshoot your System Center environment.
- Online IT Infrastructure Monitoring and Reporting Support
Progent offers companies in Orlando, or anywhere in the state of Florida, remote IT infrastructure monitoring by providing System Center 2016 Operations Manager (SCOM 2016) consulting and Microsoft System Center 2012 Operations Manager (SCOM 2012) support. Progent can tune Operations Manager to suit your business so your IT support is proactive rather than reactive. By detecting looming trouble spots before they result in full-scale emergencies, system monitoring can head off stressful and costly service failures. Progent can also deploy network monitoring tools such as Nagios and MRTG to troubleshoot UNIX/Linux, Sun Solaris, or Apple macOS and OS X networks, Windows networks, or systems powered by a combination of operating systems.
To get in touch with Progent about urgent phone-based help with Windows, Apple macOS and OS X, or Linux networks, visit Progent's Urgent Remote Support, phone 1-800-993-9400, or visit Contact Progent.
For companies and startups in Orlando or anywhere in the state of Florida, Progent's online computer support specialists can provide professional and cost-effective IT help whenever your company requires it. More than 15 years of delivering remote technical assistance has led to Microsoft Partner certification for Progent's team of engineers and has allowed Progent to acquire world-class troubleshooting capability and to refine online connectivity technology to solve IT problems rapidly while eliminating the cost and lost time associated with on-premises service calls.
Even if your Orlando company has a local independent consultant or maintains a full time organization that know how to deal with day-to-day network issues, Progentís Microsoft and Cisco certified consultants can offer an easy and transparent remote expansion of your local resources for situations when your usual IT support personnel either lack the availability or the expertise to handle sudden network crises or particularly complicated integration projects.
Features of Progent's Remote Computer Support for Orlando
Progent's online help, Internet-based troubleshooting, system security consulting, and network management services give offices in Orlando or anywhere in the state of Florida the greatest leverage for your support budget. Whether you need occasional telephone support and remote troubleshooting or ongoing Help Desk services and network administration, Progent's experts can deliver your business world class network support while permitting you to eliminate the cost and administration overhead of running a full-service in-house IT staff. Highlights of Progent's National Remote Support services include:
- Immediate Telephone Contact with Microsoft Premier Support Specialists
Progent's staff of Microsoft-certified technicians can provide immediate and affordable expertise to offices in Orlando and is also ideal for customers in geographic areas of Florida that lack consultants with in-depth expertise supporting Microsoft's current family of server technologies. All Progent phone support staff have over 10 years of experience integrating Microsoft products. As a Microsoft Certified Partner consulting firm, Progent has access to a broad array of Microsoft support tools, service databases, and continuing training.
- By the Minute Rates to Reduce Costs
Progent offers remote support on a minute-by-minute basis, so you are charged only for the services you receive. Progent requires no minimum charge for online support and requires no monthly retainer for services provided during normal working hours. This keeps you from facing big invoices for simple fixes.
- Availability of Cisco Network Infrastructure Professionals
Progent's certified experts for Cisco offers access to on-staff professionals who have experience in designing, deploying, and supporting networking environments based on Cisco products. Progent can offer a Cisco Certified Internetwork Expert or Cisco Certified Network Professional to help you build high-speed, high-availability, and secure infrastructure for local and remote networking.
- Application Specialists Team
Progent's core consulting offerings include technology integration, MS Exchange Server consulting, network security planning, and Help Desk Co-management services. Progent's Experts Team offers world-class consulting expertise for specific application areas. Help offered by the Application Experts staff includes:
Dynamics GP/Great Plains Consulting and Customization
MS Project and Project Online Expertise
Office 365 solutions support
Office Excel and Microsoft Office 365 Excel Technical Support and VBA Programming
Microsoft Office Word and Office 365 Word Help
Business Information (BI) Reporting Consulting and Training
Microsoft Power BI Integration Consulting
UNIX, Linux and Solaris Help
MS SQL Server 2019 integration, Microsoft SQL Server 2017 planning and migration, Microsoft SQL Server 2016 Application Programming, and Microsoft SQL Server 2014 Application Development and Troubleshooting
Oracle Management and Application Development
MySQL Management Support and Application Design
Apple Macintosh Integration
Amazon Marketplace Web Service (Amazon MWS) Application Development
By providing a full service centralized source for IT generalists and specialists, Progent is able to tailor timely, affordable, and comprehensive IT solutions that align with the specific requirements of your company.
- State of the Art Remote Connectivity Software
Secure online connectivity permits Progent's service experts to observe exactly what your customers see. This makes it easier to produce fast fixes to issues that could otherwise demand an expensive personal service call. Cutting-edge remote access tools and experienced engineers combine to allow Progent to repair most network problems rapidly and economically. Progent is a pioneer in offsite support and remote network monitoring.
- Compatibility with Popular VPN Products
Progent supports safe Virtual Private Network access for gateways from major VPN vendors such as Microsoft, Cisco, WatchGuard and CheckPoint. Protected VPN remote access enables the experts at Progent's Technical Response Center to repair your system remotely without jeopardizing system security.
- Round-the-Clock Support for Maximum Network Availability
For offices with mission-critical applications, Progent offers optional 24x7 remote technical services. Combined with automated 24x7 network monitoring based on Microsoft Operations Manager, this offering can help ensure high system availability.
- Help Desk Call Center
Progent's Help Desk support services are intended especially for budget-conscious organizations whose workers need immediate recourse to a Help Desk Call Center with effective phone support and complete escalation ability.
What Makes Progent Different from Other Support Firms?
Progent is a Microsoft Partner support company and Progent's staff size, depth of IT experience, refined support tools, and familiarity with corporate IT enable businesses to avoid the limitations of excessive dependence on smaller service firms, independent freelance service providers, or limited internal resources.
Progent adds value by providing:
How Does My Business Start Getting Remote Network Support from Progent?
- Best Practices
Progentís staff of Microsoft and Cisco Certified experts average longer than ten years of real-world professional background, at the front lines of IT support, performing a wide variety of technical tasks for a large array of customers. Every Progent consultant shares a proven collection of personal best practices which are combined into shared leading practices standards that Progent instills in its consulting personnel. This ensures that you get not only expert technical capability, but also a consultant with field-tested approaches for applying computer knowledge to repair actual IT problems efficiently.
- Value Pricing
Progent's pricing model is to bill for phone support and on-site visits by the minute. As a result, you owe exclusively for delivered services. Progent does not impose a more expensive rate for off-hours or priority service, and within California or in areas where Progent provides on-site service, Progent does not bill for travel except for urgent calls where on-site time is less than 4 hours. In addition, Progent applies no service activation fee and asks no retainer for services delivered during normal business hours. Many support firms impose large minimum fees or charge for each fifteen minutes or longer. Progent's one-minute granularity eliminates large bills for quick repairs so you won't be forced to allow minor problems to stay unaddressed.
- Information Transfer
Progent is committed to knowledge transfer from Progent's consultants to clients. By teaching customers to resolve problems that are within their scope, Progent is able to concentrate on delivering high-value services where Progent faces few competitors. Companies who utilize trusted freelance service providers or who employ in-house IT personnel benefit when Progent passes on information about critical technology and tested processes to make their networks more robust, protected, and efficient.
- Remote Network Monitoring with Microsoft Operations Manager
Progent is one of the only consulting firms to offer 24x7 system monitoring services powered by MS System Center Operations Manager. MS Operations Manager causes your computer maintenance to be proactive instead of reactive. By uncovering potential issues before they result in downtime, system monitoring can keep your IT network from painful and expensive service disruptions.
To get started with Progent's online help services or to find out more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for IT help, go to Immediate Online Support.