Fast and Affordable Online Troubleshooting for Orlando Florida IT Networks
Urgent Phone Support for Orlando SystemsFor businesses located in Orlando Florida, Progent provides online help for networks based on any mix of Microsoft Windows, Cisco, macOS and OS, or Linux technology. Progent's Microsoft Certified professionals have provided online support to businesses in every state in the U.S. (Refer to recommendations from Progent's clients.) Progent also can furnish the consultation services of Cisco CCIE-certified engineers to solve complex networking problems, as well as the services of CISSP-certified cybersecurity experts to handle advanced security design and diagnostic issues.

Progent's online support experts provide excellent value due to the fact that they possess the real-world experience and have access to the advanced tools required to solve the majority of network problems quickly. Efficient support lowers immediate expenses since service calls accumulate minimal chargeable consulting minutes. Online support also avoids the expense of sending an engineer to your office. Your organization benefits even more with indirect expenses by reducing or eliminating system outages and associated losses stemming from business discontinuity, disgruntled customers and vendors, idle employees, and de-focused management. Progent's advanced remote technical support expertise is especially helpful for organizations that are dependent on public clouds for vital infrastructure or applications such as Azure, Exchange Online, Amazon Web Service, Google Cloud, or where on-premises support may not be an alternative.

Progent's pricing model for remote help is designed to stretch your network support investment. Progent charges by the minute for telephone-based assistance, so you pay only for the services that you receive. In contrast to many online support firms, Progent imposes no initialization charge or minimum payments. Progent's one-minute granularity and simple model for pricing avoid scenarios where speedy. minor fixes somehow turn into major tabs. Progent's skill at dealing with technical issues quickly means your business spends less money.

Progent's Online Consulting and Technical Support Expertise
Over the years, Progent has mastered a set of optimized tools and proven processes which allow the highest level of efficiency for online help and troubleshooting for computer systems of any size. Progent provides protected Virtual Private Network support for gateways from multiple leading companies such as Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN technology permits the consultants of Progent's online support team to link to your company's network remotely without violating network security.

Progent's proven customer support reporting system includes extensive records for all support that Progent's customers have been provided. Progent's staff service personnel have the benefit of the history of support rendered to each customer by every Progent consultant. This archive of issues and resolutions is organized as a readily retrievable internal knowledge base that enables Progent's online technical experts to communicate their experiences company-wide to make sure that the value of Progent's support grows over time. Progent's extensive list of accreditations and working relationships with key vendors including Cisco and Microsoft make available other extensive technical databases and allow quick response from manufacturers' in-house engineering staff so Progent's online service experts can come up with optimal resolutions promptly.

Remote technical services available from Progent to businesses in Orlando Florida include:

ProSight Fixed-price Managed Services for Small and Medium Size Organizations
Progent provides a family of affordable, flat-rate services intended to enable small and mid-size organizations to utilize the same best-of-breed technology used by some of the world's leading enterprises. The ProSight line of network monitoring and management services covers all key facets of information technology such as email content filtering, behavioral-based threat defense, cloud-based backup/recovery, infrastructure management, virtual server hosting, and network resources documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that utilizes cutting edge behavior analysis technology to defend endpoint devices as well as physical and virtual servers against modern malware attacks like ransomware and file-less exploits, which routinely get by legacy signature-matching AV products. ProSight Active Security Monitoring protects on-premises and cloud resources and provides a unified platform to manage the complete threat lifecycle including blocking, infiltration detection, mitigation, cleanup, and forensics. Key features include single-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against newly discovered threats. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection: Physical and Virtual Endpoint Security and Microsoft Exchange Filtering
    ProSight Enhanced Security Protection services deliver ultra-affordable in-depth protection for physical servers and VMs, workstations, mobile devices, and Exchange email. ProSight ESP utilizes adaptive security and advanced heuristics for round-the-clock monitoring and reacting to security assaults from all attack vectors. ProSight ESP delivers firewall protection, intrusion alerts, device management, and web filtering through leading-edge tools incorporated within a single agent managed from a single control. Progent's security and virtualization consultants can assist your business to design and configure a ProSight ESP deployment that addresses your company's unique requirements and that allows you prove compliance with legal and industry information protection regulations. Progent will help you specify and configure security policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alarms that call for urgent attention. Progent's consultants can also assist your company to set up and test a backup and disaster recovery solution such as ProSight Data Protection Services so you can recover rapidly from a destructive cyber attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Microsoft Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services from Progent provide small and medium-sized organizations a low cost and fully managed service for reliable backup/disaster recovery (BDR). Available at a fixed monthly rate, ProSight Data Protection Services automates and monitors your backup activities and allows fast restoration of vital files, apps and virtual machines that have become lost or damaged due to component breakdowns, software bugs, disasters, human mistakes, or malware attacks like ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, applications, system images, plus Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to an on-promises device, or to both. Progent's BDR specialists can provide world-class support to configure ProSight Data Protection Services to be compliant with regulatory standards such as HIPAA, FIRPA, PCI and Safe Harbor and, whenever necessary, can help you to restore your business-critical data. Find out more about ProSight Data Protection Services Managed Cloud Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that uses the technology of top data security companies to provide web-based control and world-class protection for your email traffic. The powerful architecture of Email Guard integrates a Cloud Protection Layer with a local gateway appliance to provide complete defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-borne malware. Email Guard's Cloud Protection Layer acts as a first line of defense and keeps most unwanted email from reaching your network firewall. This reduces your vulnerability to inbound attacks and conserves network bandwidth and storage. Email Guard's on-premises security gateway device adds a further layer of inspection for incoming email. For outbound email, the local security gateway provides anti-virus and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The on-premises gateway can also help Exchange Server to monitor and safeguard internal email traffic that stays within your security perimeter. For more details, visit Email Guard spam and content filtering.

  • ProSight WAN Watch: Infrastructure Management
    ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and inexpensive for small and mid-sized businesses to map out, monitor, reconfigure and troubleshoot their connectivity appliances like routers, firewalls, and load balancers as well as servers, printers, client computers and other devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that infrastructure topology diagrams are always current, captures and displays the configuration of almost all devices connected to your network, monitors performance, and sends notices when problems are detected. By automating tedious management and troubleshooting activities, ProSight WAN Watch can cut hours off ordinary tasks like making network diagrams, expanding your network, finding appliances that require important updates, or identifying the cause of performance problems. Learn more details about ProSight WAN Watch infrastructure management consulting.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progentís server and desktop monitoring service that uses state-of-the-art remote monitoring and management technology to keep your network running efficiently by checking the health of critical assets that drive your information system. When ProSight LAN Watch uncovers a problem, an alert is sent automatically to your designated IT personnel and your assigned Progent engineering consultant so any looming issues can be resolved before they can impact your network Learn more about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small business can have its key servers and apps hosted in a secure fault tolerant data center on a fast virtual host set up and maintained by Progent's network support experts. With the ProSight Virtual Hosting service model, the customer retains ownership of the data, the operating system platforms, and the apps. Since the environment is virtualized, it can be moved immediately to an alternate hardware environment without a lengthy and technically risky configuration procedure. With ProSight Virtual Hosting, your business is not tied one hosting service. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, update, retrieve and safeguard data about your IT infrastructure, procedures, business apps, and services. You can quickly locate passwords or serial numbers and be warned about impending expirations of SSLs ,domains or warranties. By updating and managing your IT infrastructure documentation, you can save as much as half of time wasted trying to find vital information about your network. ProSight IT Asset Management includes a centralized repository for storing and collaborating on all documents required for managing your business network such as standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also supports advanced automation for collecting and relating IT information. Whether youíre making improvements, doing regular maintenance, or responding to an emergency, ProSight IT Asset Management gets you the data you need the instant you need it. Learn more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and low-cost alternative for small and mid-size organizations to get an objective assessment of the health of their IT system. Powered by a selection of the top remote monitoring and management (RMM) platforms available, and supervised by Progent's world-class group of information technology professionals, ProSight Network Audits help you see how closely the configuration of your core network assets adhere to best practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide instant benefits like a more manageable Active Directory (AD) environment. Both also include a year of advanced remote network monitoring and management. Benefits can include lower-cost management, better compliance with data security requirements, higher utilization of network assets, faster troubleshooting, more reliable backup and recovery, and higher availability. See more about ProSight Network Audits IT infrastructure assessment.

The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is a low-cost service centered on a phone discussion with a Progent information assurance expert. The interview is intended to evaluate your organization's preparedness to stop or recover rapidly after an assault by a ransomware variant like Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you personally to collect information about your existing AV defense and backup system, and Progent will then produce a written Basic Security and Best Practices Report document describing how you can apply best practices to create a cost-effective security and backup system that meets your business needs. For additional information, visit The ProSight Ransomware Preparedness Report.

Additional Consulting Services Available from Progent
Progent offers the skills of seasoned remote consulting professionals for contract IT projects. Progent's rates for ongoing consulting tasks are set based on the level of expertise of the consultants involved. Progent's background in these special areas of computer technology allows clients to complete critical projects within budget and on schedule. Progent's project-based online engineering solutions include:

  • Help Desk Call Center Support
    Progent's Call Center service options for businesses with networks based on Windows, Cisco, macOS and OS X, UNIX, or Linux products include comprehensive Help Desk services, co-managed Help Desk services, and Helpdesk consulting. Progent's Standard Help Desk Services provide small businesses a comprehensive solution that handles all facets of remote desktop technical support from initial requests through ticketing, screen sharing, progress tracking, problem resolution, and reporting. Progent offers service desk support at a significant discount off Progent's normal Level 1 desktop service rates, and Progent can provide the option of fast as-needed escalation to subject matter experts to handle complex problems.

    Progentís shared Help Desk services allow your IT organization to split the load for Help Desk support seamlessly between your IT team and Progent's nationwide pool of veteran desktop support engineers and subject matter experts. Progentís Help Desk Co-management service is a collaborative service desk solution based on the leading PSA tool for handling service requests, ticketing, accountability, progress tracking, and reporting.

    Progent's Help Desk Call Center staff of experienced information technology consultants offers your clients in Orlando Florida immediate contact with a large technical support group with years of experience offering phone help and remote diagnostics for IT systems powered by Microsoft, Cisco, macOS and OS X, or UNIX/Linux products. Progent's charter is to earn the Help Desk the reputation as a solid contributor to business efficiency, and Progent's target is to fix and not merely document network issues.

  • Applications Services: Training, Programming, and Troubleshooting
    Progent's Applications Consulting Group can supply online and in-depth consulting support and training in key application fields including ERP, MRP, custom programming for accounting packages, and CRM. Progent also offers consulting expertise, customization, and training for popular Microsoft business applications including Microsoft CRM, Microsoft Office Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To find out more about Progent's expertise, custom development, and education offerings, visit Progent's Business Application Experts Services.

  • Unified and Streamlined Administration of Hybrid Cloud Networks
    System Center 2016 centralizes and automates the administration of hybrid cloud environments through comprehensive support for Windows Server 2016, Windows 10; seamless management of multi-OS networks that incorporate Linux, Hyper-V and VMware; and better cloud support such as closer integration with Microsoft Intune for Apple iPhone and Google Android smartphone management plus built-in integration with Microsoft Operations Management Suite for cloud-based analytics. Progent's System Center 2016 consultants offer world-class remote and onsite support for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help organizations of any size to plan and configure a new deployment of Microsoft System Center 2016, extend or optimize your current one, migrate smoothly from a previous release of System Center, or troubleshoot your System Center environment.

  • Online Hybrid Network Monitoring Services
    Progent can deliver organizations in Orlando Florida remote hybrid network monitoring by providing Microsoft System Center Operations Manager expertise and System Center 2012 Operations Manager (SCOM 2012) support. Progent can configure SCOM to fit your business so your network support is proactive and automated. By uncovering possible issues before they cause downtime, proactive monitoring can avoid inconvenient and costly network crises. Progent can also assist with system monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Sun Solaris, or macOS and OS X systems, Microsoft Windows networks, or environments that incorporate a variety of operating systems.
How Your Orlando Business Can Contact Progent's Online Support Professionals
To get in touch with Progent about urgent remote help with Microsoft, macOS and OS X, or Linux networks, go to Progent's Urgent Remote Support, call 1-800-993-9400, or refer to Contact Progent. For offices and startups in Orlando Florida, Progent's online network support specialists can deliver effective and economical system help the instant your company has to have it. More than 15 years of delivering online technical assistance has led to Microsoft Partner status for Progent's team of engineers and has enabled Progent to acquire high-end troubleshooting skills and to fine tune remote access tools to fix network problems quickly while eliminating the expense and lost time associated with in-person support calls.

Even if your Orlando business deals with a regular freelance support technician or employs an in-house IT staff that can handle the majority of network issues, Progentís Microsoft certified consultants can provide an easy and transparent virtual extension of your local resources for situations when your usual service personnel either don't have the time or the knowledge to resolve sudden network crises or especially tough integration problems.

Advantages of Progent's Network Help for Organizations in Orlando Florida
Progent's remote technical help services enable your Orlando company to realize the advantages of on-call, world-class network support without the cost of managing an in-house IT organization. Your information system will derive greater strategic worth by being more reliable, productive, and protected. Benefits to your company include:

  • Convenient virtual expansion of your local support resources
    For most companies in Orlando Florida, local computer support providers, whether made up of independent consultants or a full-time maintenance staff, can solve the majority of network issues. However, serious problems may occur when local support personnel are too busy or absent, and some problems may stem from technology that is beyond the scope of your onsite support technicians. In these cases, Progent's online service professionals offer a convenient, fast, and budget-friendly way to augment your local resources and to transfer valuable information to increase your capability to handle downstream problems locally.

  • Less Dependence on Individual Service Providers
    For IT support, smaller organizations often depend on independent freelance consultants. While independent service people carry less overhead than larger support organizations and can often charge lower rates, they are often overbooked, making it difficult to respond rapidly to crisis situations. If an independent service provider is busy with another client, ill, on a trip, or in class, the lack of reserve personnel may force your company to wait for assistance during an emergency. As your network grows, system unavailability and problems with critical software are more costly. The budget you thought you were conserving on an independent can be consumed quickly by lost productivity. Progent offers an on-call source of backup support experts to make sure your network is always up and running.

  • Create a Scalable Foundation for Seamless Growth
    Organizations typically begin with an information architecture created on a shoestring budget. Lacking a strong infrastructure, band-aid repairs can get piled onto a shaky foundation. When a network grows, stability and scalability issues can impede the productivity of the business. Such poorly designed environments require proper assessment, intelligent long-term planning, and wide IT expertise to evolve to a network infrastructure able to deliver the solid foundation to handle critical business demands and facilitate downstream expansion.

  • Interact with Problem Solvers Rather Than Technology Vendors
    Smaller companies require advice and technical education to navigate through an ever more complicated array of product options available for promoting business growth and enhancing efficiency. They hardly need a network engineer who is attempting to resell a specific vendor's technology. Network support and product sales can lead to a situation where the proposed solution is built around a profitable technology rather than the genuine requirements of a client. Progent avoids these conflicts of interest by offering just services instead of products. This enables Progent to match technical expertise with the best needs of clients.

What Makes Progent Different from Other Support Firms?
Progent is a Microsoft Certified Partner support company and Progent's head count, range of IT expertise, fine tuned remote support tools, and understanding of corporate IT allow businesses to avoid the pitfalls associated with exclusive dependence on smaller service organizations, independent freelance consultants, or limited in-house resources.

Progent adds value by offering:

How Does Our Company Begin Getting Online Network Support from Progent?
To initiate Progent's online help services or to find out more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for network help, go to Immediate Technical Support.



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    Lync Server 2010 provides Instant Messaging, Real Presence, voice/video conferencing, desktop collaboration, and both IP-based and public switched telephone network calling. Lync Server 2010 can enhance the functionality of Microsoft Exchange Server, SharePoint and Office desktop or cloud-based Office 365 and streamlines administration through integration with Active Directory. Lync can also cut expenses by eliminating Voice-over-IP equipment and subscription fees, PBX systems, or legacy teleconferencing technology. Progent's Microsoft-certified IM and Presence consultants can provide online and on-premises support to assist your company to maintain and troubleshoot your current Lync Server 2010 environment or assess the advantages of migrating from Lync to Skype for Business, which is the new release of the product. Progent can also assist your organization to design and carry out an efficient Skype for Business migration.

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    The ProSight Ransomware Preparedness Report is an affordable service centered on a phone interview with a Progent information assurance consultant. The interview is intended to evaluate your organization's preparedness either to block ransomware or recover quickly after a ransomware attack. Progent will work with you personally to collect information about your current security profile and backup procedures, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can apply best practices to deploy a cost-effective AV and backup/recovery system that minimizes your exposure to a ransomware attack and meets your business requirements.

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    ProSight LAN Watch is Progentís server and desktop monitoring managed service that incorporates state-of-the-art remote monitoring and management (RMM) technology to keep your IT system running efficiently by checking the health of vital devices that power your network environment. When ProSight LAN Watch uncovers an issue, an alarm is transmitted immediately to your specified IT management staff and your assigned Progent consultant so any looming issues can be resolved before they have a chance to disrupt your business.

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    Progent's ProSight Email Guard solution uses the technology of leading data security companies to deliver centralized management and world-class protection for all your email traffic. The hybrid structure of Progent's Email Guard managed service integrates cloud-based filtering with an on-premises security gateway device to provide advanced defense against spam, viruses, Dos Attacks, DHAs, and other email-based threats. ProSight Email Guard's Cloud Protection Layer acts as a preliminary barricade and keeps the vast majority of threats from reaching your security perimeter. This decreases your exposure to inbound threats and saves system bandwidth and storage space. ProSight Email Guard's onsite gateway appliance adds a further layer of inspection for inbound email. For outgoing email, the onsite security gateway offers AV and anti-spam filtering, DLP, and encryption. The on-premises gateway can also help Microsoft Exchange Server to monitor and safeguard internal email that stays inside your security perimeter.

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    Progent offers cost-effective remote and on-premises consulting to assist organizations of any size to migrate all or part of their critical IT resources to Google Cloud Platform (GCP). This can save time and equipment expense and allow access to Google's state-of-the-art machine learning technology. Progent can help you with every aspect of Google Cloud Platform integration including needs analysis, preparedness evaluation, architectural design and review, testing, configuration, administration, performance tuning, licensing management, disaster recovery solutions, and security.

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    Progentís certified Cisco network security consultants provide expert PIX Firewall and ASA Firewall consulting services covering infrastructure design, configuration, and management of Cisco firewall and Cisco security technology. The PIX and ASA Security Appliance Series of Cisco firewall products delivers robust user and software policy enforcement, sophisticated attack protection, and safe connectivity services. Ranging from compact, easy-to-install desktop devices for small and home businesses to modular gigabit products, Cisco PIX and ASA Firewalls offer advanced security, high throughput, and excellent availability for IT systems of all sizes. PIX Firewalls and ASA Firewalls are based on a hardened, purpose-built platform, minimizing possible OS-specific security gaps.

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    ProSight Active Security Monitoring is an endpoint protection (EPP) service that incorporates cutting edge behavior machine learning technology to defend endpoints as well as servers and VMs against modern malware assaults such as ransomware and email phishing, which routinely get by traditional signature-matching AV tools. ProSight Active Security Monitoring protects on-premises and cloud resources and offers a unified platform to address the entire threat lifecycle including blocking, detection, mitigation, remediation, and forensics. Key features include single-click rollback with Windows Volume Shadow Copy Service and automatic system-wide immunization against newly discovered attacks.

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    Progent's Microsoft-certified consulting experts have more than 10 years of experience planning, implementing, enhancing and repairing SCOM environments and can provide companies of any size advanced remote or on-premises consulting support for Microsoft SCOM 2012. Progent can help you to design a topology for Microsoft SCOM 2012 servers that provides the responsiveness and resilience required to watch over your datacenter effectively, whether your datacenters are onsite, in the cloud, or a mixed environment. Progent's SCOM consultants can also help you to install and set up SCOM 2012 management packs according to industry best practices for tracking network infrastructure and Microsoft and 3rd-party applications and services. In addition, Progent can provide fast remote or onsite troubleshooting to assist you to remediate serious issues detected by System Center 2012 Operations Manager.

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    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that utilizes next generation behavior machine learning tools to defend endpoint devices as well as physical and virtual servers against new malware assaults such as ransomware and file-less exploits, which routinely escape traditional signature-matching anti-virus products. ProSight ASM safeguards local and cloud-based resources and provides a single platform to manage the entire threat progression including protection, identification, mitigation, cleanup, and post-attack forensics. Top capabilities include one-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against new attacks.

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    Progent's Jabber consultants offer online or onsite expertise to assist organizations of any size to plan, implement, manage, update or troubleshoot Cisco Jabber environments and Cisco Unified Communications Manager ecosystems. Progent can provide in-depth expertise for all the technologies that make up creating an end-to-end Jabber collaboration solution such as Cisco network devices and management software, Microsoft Office 365 applications, Windows and Mac desktops, iOS and Android smartphones and tablets, SIP interfaces, WiFi systems, cyber security, cloud integration, immersive telepresence systems, PBX systems, disaster recovery preparedness, and other pieces of a modern collaboration ecosystem.

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