Fast Remote Help for Orlando Florida Computer Systems
For businesses located in Orlando Florida, Progent offers online help for networks based on any mix of Microsoft Windows, Cisco, macOS and OS, or Linux technology. Progent's Microsoft Premier professionals have provided remote support to businesses in every state in the U.S. (See testimonials from Progent's customers.) Progent also offers the expertise of Cisco CCIE network specialists to handle challenging infrastructure problems, plus the services of CISA and CISSP-certified cybersecurity experts to handle high-level security design and troubleshooting issues.
Progent's online support experts provide exceptional value because they have the real-world background and have access to the advanced technology required to solve most network problems rapidly. Efficient support reduces direct costs since service calls accumulate fewer chargeable minutes. Remote support also eliminates the cost of dispatching a consultant to your office. Your organization saves even more in incidental costs by minimizing or avoiding network outages and associated costs due to business disruption, upset clients, unproductive workers, and distracted executives. Progent's extensive remote consulting expertise is especially important for businesses that are dependent on public clouds for critical infrastructure or software such as Azure, Office 365 Exchange Online, Amazon AWA, Google Cloud Platform (GCP), or where on-premises support may not be an option.
Progent's pricing policy for remote support is designed to leverage your network support dollar. Progent bills by the minute for telephone-based consulting, so you are invoiced only for the services that you receive. Unlike typical remote support organizations, Progent imposes no initialization surcharge or minimum fees. Progent's one-minute granularity and clean model for pricing do away with scenarios where speedy. minor repairs manage to turn into large tabs. Progent's skill at dealing with problems efficiently means you spends less money.
Progent's Remote Consulting and Troubleshooting Expertise
Through years of experience, Progent has refined a collection of optimized technologies and field-proven methodologies which allow the maximum level of efficiency for online help and repair for information systems of any size. Progent provides protected Virtual Private Network support for gateways from a variety of leading vendors including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN connectivity allows the staff of Progent's remote service group to access your company's network without violating system security.
Progent's advanced technical support database application stores detailed records for all service that Progent's clients have been provided. Progent's team engineers have the benefit of the history of services rendered to each customer by every engineer. This database of trouble tickets and solutions is stored as a quickly exploitable support knowledge base that allows Progent's remote technical experts to share their knowledge company-wide to make sure that the efficiency of Progent's support services grows over time. Progent's extensive list of certifications and working associations with major vendors including Cisco and Microsoft make available other extensive technical knowledge bases and permit fast access to vendors' in-house product engineers so Progent's online service specialists can find the most efficient solutions quickly.
Remote technical support services offered by Progent to companies in Orlando Florida include:
Certified MS Windows Experts
Progent's Microsoft-certified remote support professionals can deliver network troubleshooting and IT help for all Microsoft server technologies. Progent is a Microsoft Certified Partner and can provide your organization the assistance of consulting engineers who can assist you with a broad variety of technology support such as
Microsoft Windows Server 2019 migration,
Windows Server 2016 integration for hybrid environments, Windows Server 2012 R2 integration,
Windows Server 2008 R2 maintenance,
MS Exchange 2019 integration,
MS Exchange 2016 planning and deployment, Microsoft Exchange Server 2013 configuration,
Exchange Server 2010 maintenance,
SharePoint 2019 design and integration, SharePoint Server 2016 migration and hybrid deployment consulting, Microsoft Teams planning and integration, Microsoft Skype for Business migration support, Lync Server 2013 integration, and Microsoft Communications Server troubleshooting,
Microsoft Forefront Threat Management Gateway management and ISA Server 2006 migration, MS SQL Server 2019 integration expertise, Microsoft SQL Server 2017 consulting, SQL Server 2016 integration and programming and SQL Server 2014 support,
Systems Center Operations Manager system monitoring and reporting,
Project Server training,
Microsoft Office Access Development and Training,
Small Business Server consulting, and
Windows 2012 R2 Essentials cloud integration.
Progent in addition can deliver a broad array of cost-effective PC desktop services to help your company to deploy, integrate, troubleshoot, and administer desktop PCs and notebooks powered by Windows. Progent's desktop support services include offering Windows 10 migration help plus Microsoft System Center 2012 Configuration Manager (SCCM 2012) planning and deployment, System Center 2016 Configuration Manager cloud integration, and Microsoft Intune consulting to centralize the administration of your PCs and cloud-connected mobile devices.
Talk to a Cisco Certified Internetwork Expert (CCIE) for High-level Network Problem Solving
The Cisco Certified Internetwork Expert (CCIE) certification is the highest recognition for network engineers, and indicates a person's networking skills at the master level. Cisco-qualified CCIEs can handle even the most challenging challenges encountered in network design, integration, administration, compliance, and problem solving. Cisco qualified CCIEs can cooperate on a privileged basis with Cisco's in-house product support engineers in analyzing anomalies with IOS Software network management utilities and coming up with alternate approaches or locating program patches. Cisco CCIEs are an excellent value because their broad experience permits them to find solutions for problems quickly. In typical cases, less experienced consultants can wrestle for many hours or even days with the same problems that a CCIE can fix in a few minutes. Progent's Cisco CCIE engineers can tie into your computer system using the latest on-line support tools in order to provide efficient, secure, and economical analysis and remediation.
Tampa and Central Florida Contact Information:
Progent offers consulting services and onsite technical support in metropolitan Orlando and Tampa Florida.
Progent locations in Tampa and Central Florida
Progent's Cisco-qualified CCIEs can provide expertise in the complete line of Cisco's industry-leading family of connectivity devices by offering consulting services that include:
CISM and CISSP Premier Network Security Specialists
Progent's certified CISM, CISSP, and CISSP-ISSAP security and compliance experts offer a range of security solutions that can improve the defenses of your Microsoft Windows, Apple macOS and OS X, Linux environment against assaults or help your company to recuperate quickly following a damaging penetration. Security services available from Progent include: in depth information security audits using utilities such as GFI LANguard NSS, NMAP Port Scanner, and software from Solar Winds tools and Nikto; rapid recovery from malicious assaults; integrating firewalls; building safe techniques for remote and mobile connectivity; defending your email infrastructure against spam and directory harvest attacks; and managing 24x7 proactive monitoring.
Progent offers advanced online consulting services to help companies of all sizes integrate their IT infrastructure with popular public cloud platforms including Microsoft Azure and Amazon AWS. Progent can help you to design and manage cost-effective ecosystems that can include Windows and Linux operating systems and apps in both cloud-only solutions or in hybrid network models that combine local resources as well as public clouds. To assist you to incorporate public clouds with networks, Progent offers a variety of public cloud integration support services that include Office 365 integration with on-premises Exchange deployments,
Microsoft Azure hybrid cloud design and integration consulting, Amazon AWS hybrid cloud solutions, Amazon Web Marketing Service (WMS) development and debugging, and Google Cloud planning and integration consulting. Progent has over two decades of experience delivering high-level consulting expertise remotely, and Progent can help you successfully carry out your cloud migration projects on schedule and affordably.
VMware Site Recovery Manager and NSX Planning and Deployment
VMware's Site Recovery Manager is a component of VMware vCenter that allows you to specify, automate and test a consistent process for recovering services rapidly after an outage. SRM provides centrally managed and automated recovery, application mobility, and non-disruptive site relocation, failback and site re-protect. Site Recovery Manager also allows non-disruptive testing for site recovery, upgrades and fixes and can produce audit reports to confirm full service restoration, validate Service Level Agreements and demonstrate disaster recovery compliance. Progent can provide the skills of a VCDX certified VMware SRM consultant to help you to design, configure, test and manage a disaster recovery system powered by VMware Site Recovery Manager.
Progent's VMware vSphere experts offer extensive understanding of VMware vCloud Director, vRealize Automation, vRealize Orchestrator and vCloud Suite used for administering private and hybrid cloud environments that provide high uptime, data security, and application mobility. Progent can also provide advanced VMware NSX expertise from a VCDX-NV certified network architect to assist your organization to create a fully virtualized Software Defined Data Center that can be provisioned or re-purposed in minutes and managed with a high degree of automation regardless of the physical components used by the basic IP network.
UNIX, Linux, Sun Solaris, and macOS and OS X Expertise
Progent's UNIX, Linux experts and Apple macOS and OS X specialists offer remote support services to cover a broad range of information technologies such as network infrastructure, email systems, network and process security, plus UNIX/Linux and Windows coexistence. For server hardware economization and easy management in environments that incorporate Linux and Windows, Progent can provide VMware integration and Citrix XenServer expertise. Progent can also assist with migration from older applications to Windows or Linux solutions. Progent's group-oriented methodology for solving technical problems promotes quick escalation, if necessary, to consultants with task-relevant expertise to handle complex situations. This accelerates solutions of urgent problems, minimizes network downtime, and cuts service costs.
Major Linux platforms for which Progent can provide expert support include:
Progent's ProSight Fixed-price Managed IT Services for Small and Mid-size Businesses
Progent offers a selection of budget-friendly, fixed-price services intended to allow small and mid-size organizations to utilize the same cutting-edge technology deployed by some of the world's top corporations. Progent's ProSight portfolio of network monitoring and management services covers all key areas of modern networking such as email protection, behavioral-based threat defense, automated backup/recovery, infrastructure monitoring and management, VM hosting, and network asset documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint protection (EPP) service that utilizes next generation behavior-based machine learning technology to defend endpoints and physical and virtual servers against new malware assaults such as ransomware and file-less exploits, which routinely evade legacy signature-based AV products. ProSight Active Security Monitoring protects on-premises and cloud resources and provides a single platform to address the complete threat lifecycle including protection, identification, mitigation, cleanup, and post-attack forensics. Key capabilities include single-click rollback using Windows Volume Shadow Copy Service and real-time network-wide immunization against newly discovered threats. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Security and Microsoft Exchange Filtering
ProSight Enhanced Security Protection managed services offer economical in-depth protection for physical servers and VMs, workstations, mobile devices, and Exchange Server. ProSight ESP utilizes adaptive security and advanced heuristics for round-the-clock monitoring and reacting to security assaults from all vectors. ProSight ESP provides firewall protection, intrusion alarms, device management, and web filtering through cutting-edge tools packaged within one agent accessible from a single control. Progent's data protection and virtualization consultants can help you to plan and configure a ProSight ESP deployment that addresses your company's unique needs and that allows you demonstrate compliance with legal and industry information protection standards. Progent will assist you define and configure security policies that ProSight ESP will manage, and Progent will monitor your network and respond to alarms that call for immediate action. Progent can also assist you to install and test a backup and restore system such as ProSight Data Protection Services (DPS) so you can get back in business quickly from a destructive security attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Microsoft Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services provide small and mid-sized businesses an affordable end-to-end solution for reliable backup/disaster recovery (BDR). For a fixed monthly cost, ProSight DPS automates and monitors your backup activities and enables rapid recovery of vital files, applications and virtual machines that have become lost or corrupted due to component breakdowns, software glitches, natural disasters, human mistakes, or malware attacks like ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware images/. Critical data can be backed up on the cloud, to a local storage device, or mirrored to both. Progent's cloud backup specialists can deliver advanced support to set up ProSight Data Protection Services to be compliant with government and industry regulatory standards such as HIPAA, FINRA, and PCI and, when needed, can help you to recover your critical data. Read more about ProSight Data Protection Services Managed Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering and email encryption service that uses the infrastructure of leading information security companies to deliver web-based control and world-class protection for your email traffic. The hybrid structure of Progent's Email Guard integrates a Cloud Protection Layer with an on-premises gateway appliance to provide complete defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-borne threats. Email Guard's Cloud Protection Layer acts as a first line of defense and blocks most unwanted email from making it to your security perimeter. This reduces your exposure to inbound attacks and saves system bandwidth and storage. Email Guard's onsite security gateway device adds a further level of analysis for incoming email. For outgoing email, the on-premises security gateway provides AV and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The local security gateway can also help Exchange Server to track and protect internal email that stays within your corporate firewall. For more details, visit Email Guard spam and content filtering.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is a network infrastructure management service that makes it easy and inexpensive for smaller organizations to map, track, enhance and debug their connectivity appliances such as routers and switches, firewalls, and access points plus servers, endpoints and other devices. Incorporating state-of-the-art Remote Monitoring and Management technology, WAN Watch makes sure that infrastructure topology diagrams are kept current, captures and displays the configuration of almost all devices on your network, monitors performance, and generates alerts when problems are discovered. By automating complex management and troubleshooting activities, WAN Watch can cut hours off common chores such as making network diagrams, reconfiguring your network, locating devices that need critical software patches, or resolving performance bottlenecks. Learn more about ProSight WAN Watch network infrastructure management consulting.
- ProSight LAN Watch: Server and Desktop Monitoring Services
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that uses state-of-the-art remote monitoring and management technology to help keep your network running at peak levels by checking the health of vital computers that power your information system. When ProSight LAN Watch detects a problem, an alert is transmitted automatically to your designated IT management personnel and your assigned Progent engineering consultant so that any looming problems can be addressed before they can disrupt productivity Learn more details about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and applications hosted in a protected fault tolerant data center on a high-performance virtual host set up and maintained by Progent's network support professionals. Under the ProSight Virtual Hosting service model, the customer owns the data, the OS platforms, and the apps. Since the system is virtualized, it can be ported easily to a different hosting environment without requiring a lengthy and technically risky configuration process. With ProSight Virtual Hosting, you are not tied one hosting provider. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, update, retrieve and protect information about your network infrastructure, processes, business apps, and services. You can quickly find passwords or IP addresses and be alerted about upcoming expirations of SSLs or warranties. By cleaning up and managing your network documentation, you can save up to 50% of time wasted trying to find critical information about your IT network. ProSight IT Asset Management includes a centralized repository for holding and collaborating on all documents required for managing your network infrastructure like standard operating procedures and How-To's. ProSight IT Asset Management also offers advanced automation for gathering and relating IT data. Whether youíre making enhancements, performing regular maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the information you require when you need it. Learn more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and affordable alternative for small and mid-size organizations to obtain an objective evaluation of the health of their information system. Powered by a selection of the leading remote monitoring and management tools available, and supervised by Progent's certified team of IT professionals, ProSight Network Audits show you how closely the deployment of your essential infrastructure devices adhere to best practices. The Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and provide instant benefits such as a cleaner Active Directory system. Both also come with a year of state-of-the-art remote network monitoring and management. Benefits can include easier management, better compliance with information security regulations, higher utilization of IT assets, quicker problem resolution, more dependable backup and recovery, and less downtime. See more information about Progent's ProSight Network Audits network infrastructure review.
The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is a low-cost service centered on a brief discussion with a Progent backup/recovery consultant. The fact-finding interview is intended to help assess your company's preparedness to stop or recover rapidly after an assault by a ransomware strain like Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you directly to collect information about your existing AV defense and backup/recovery system, and Progent will then produce a custom Basic Security and Best Practices Report describing how you can follow best practices to create an efficient AV and backup environment that aligns with your company's requirements. For additional information, see Progent's ProSight Ransomware Preparedness Report.
Special Support Services Offered by Progent
Progent offers the services of world-class remote consulting professionals for special information technology projects. Progent's charges for ongoing consulting tasks are set based on the level of expertise of the engineers assigned. Progent's background in these special fields of computer technology allows customers to execute critical projects economically and on schedule. Progent's project-based remote consulting services include:
How Your Orlando Business Can Contact Progent's Remote Service Experts
Help Desk Call Center Expertise
Progent's Help Desk Call Center support alternatives for companies with networks based on Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux platforms include comprehensive Call Center services, co-managed Help Desk services, and Helpdesk process consulting.
Progent's Standard Help Desk Services offer small organizations a complete solution that handles all facets of remote Level 1 desktop support from service requests through trouble ticket generation, remote desktop control, progress tracking, problem resolution, and management reports. Progent provides service desk support at a substantial discount from Progent's normal Level 1 desktop service rates, and Progent offers the additional option of fast on-demand escalation to subject matter experts to resolve challenging issues.
Progentís Co-managed Help Desk services allow your IT organization to split the load for Help Desk services transparently between your IT team and Progent's nationwide pool of certified desktop support technicians and subject matter experts. Progentís Help Desk sharing service is a collaborative service desk solution built around the top professional services automation platform for handling end-user service requests, ticketing, accountability, progress tracking, and metrics.
Progent's Call Center staff of veteran information technology consultants provides your workers in Orlando Florida instant communication with a large support group with substantial background offering phone help and remote troubleshooting for computer environments powered by Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux products. Progent's concentration is to earn the Call Center perception as a solid contributor to company efficiency, and Progent's intent is to resolve rather than simply document network problems.
- Business Applications Services: Education, Custom Development, and Troubleshooting
Progent's Applications Experts Team offers phone-based professional consulting expertise and education in specific application fields such as ERP, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management. Progent also can provide consulting expertise, programming, and training for Microsoft business applications including Microsoft CRM, Microsoft Office Project, Office 365 Word, and Microsoft Office 365 Excel. For more concerning Progent's expertise, customization, and education offerings, visit Progent's Applications Experts Services.
- Centralized and Streamlined Administration of Hybrid Cloud Environments
System Center 2016 unifies and automates the management of hybrid cloud environments by offering advanced support for Windows Server 2016, Windows 10; seamless management of multi-OS environments that include Linux, Hyper-V and VMware; and expanded public and private cloud support including closer integration with Intune for Apple iPhone and Google Android smartphone administration plus native integration with Operations Management Suite for cloud-based analytics. Progent's System Center 2016 consultants can provide advanced online and on-premises support for all elements of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help your business to plan and configure a new implementation of System Center 2016, extend or tune your current one, migrate smoothly from a prior version of System Center, or debug your System Center environment.
- Online Hybrid Network Monitoring and Reporting Support
Progent can deliver companies in Orlando Florida online IT infrastructure monitoring by providing Microsoft System Center Operations Manager expertise and System Center 2012 Operations Manager support. Progent can configure SCOM to suit your environment so that your IT support is proactive and automated. By exposing looming problems before they expand into full-scale emergencies, system monitoring can ward off stressful and expensive service breakdowns. Progent can also provide help with network monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Sun Solaris, or Apple macOS and OS X environments, Microsoft Windows environments, or environments that incorporate a combination of operating systems.
To get in touch with Progent about emergency online assistance with Windows, macOS and OS X, or Linux/UNIX computer systems, go to Progent's Nationwide Remote Help, telephone 1-800-993-9400, or refer to Contact Progent.
For organizations and startups in Orlando Florida, Progent's online network support engineers can deliver effective and economical system support the instant your organization needs it. More than a decade of delivering remote tech support has earned Microsoft Partner status for Progent's team of engineers and has enabled Progent to develop high-end troubleshooting skills and to refine online connectivity technology to repair computer problems quickly while eliminating the expense and lost time associated with on-premises service calls.
Even if your Orlando company relies on a local independent consultant or maintains a full time organization that know how to handle common computer issues, Progentís Microsoft and Cisco certified consultants are available to offer an easy and seamless remote extension of your local resources for situations when your regular IT support personnel either lack the bandwidth or the expertise to handle sudden network emergencies or particularly complex integration projects.
Advantages of Progent's IT Support for Organizations in Orlando Florida
Progent's remote IT consulting services enable your Orlando business to realize the advantages of timely, enterprise-class IT support without the expense of managing an in-house IT staff. Your information system will acquire greater business worth by being more available, productive, and protected. Advantages to your company include:
- Seamless virtual expansion of your local support resources
For most organizations in Orlando Florida, nearby network support resources, whether made up of freelance consultants or an in-house IT staff, can solve typical technical issues. However, IT crises may occur when local support personnel are too busy or unavailable, and some problems may stem from technology that is unfamiliar to your usual service technicians. In these situations, Progent's on-call service professionals provide an easy, quick, and economical way to augment your local help and to pass on useful knowledge to increase your capability to handle future issues in-house.
- Less Dependence on Freelance Service Providers
For IT maintenance, smaller offices often rely on individual freelance service providers. Although independent consultants carry less overhead than larger support companies and can often charge lower rates, they are sometimes overextended, making it difficult to respond quickly to crisis situations. If a freelance consultant is occupied with another customer, sick, on vacation, or in class, the lack of backup help may require your company to go without help during an IT crisis. As your network grows, network downtime and problems with critical applications are more costly. The budget you thought you were saving on an independent can be consumed quickly by lost productivity. Progent offers a ready source of reserve service expertise to make sure your IT system is always available.
- Build a Scalable Foundation for Seamless Growth
Businesses often begin with an IT system created on a shoestring budget. Lacking a proper framework, slap-dash repairs often get thrown on top of an unstable foundation. When a company grows, reliability and scalability problems can hinder the success of the organization. These badly designed environments require proper analysis, intelligent long-term planning, and broad-based technical knowledge to upgrade to a system infrastructure that can deliver the stable foundation to handle current business requirements and facilitate future growth.
- Interact with Solution Providers Rather Than Product Resellers
Smaller organizations require guidance and technical education to navigate through an increasingly complicated maze of product alternatives available for accelerating business growth and improving efficiency. Businesses hardly need a computer engineer who is trying to sell a certain vendor's products. Network consulting and product sales can result in a situation where the recommended
solution is built around a profitable product instead of the true needs of a business. Progent eliminates these conflicts of interest by selling just services rather than products. This allows Progent to match IT consulting with the best needs of customers.
How Is Progent Different from Other Support Organizations?
Progent is a Microsoft Certified Partner consulting firm and Progent's staff size, range of technical knowledge, fine tuned support tools, and understanding of enterprise networking allow offices to escape the pitfalls associated with excessive dependence on smaller consulting organizations, independent freelance consultants, or over-stretched in-house resources.
Progent stands out by providing:
How Does My Business Begin Receiving Remote Technical Support from Progent?
- Best Practices
Progentís staff of Microsoft and Cisco Certified experts average more than a decade of hands-on industry experience, in the trenches of IT service, performing a broad range of IT projects for an extensive mix of clients. Each Progent consultant shares a refined set of personal best practices which are combined into shared leading practices standards that Progent instills in its consulting staff. This guarantees that you get not only expert IT help, but also a consultant with field-tested methods for using technical knowledge to solve actual network problems quickly.
- Value Pricing
Progent's pricing model is to bill for online service and on-site visits by the minute. Consequently, you are charged just for received support. Progent does not impose a more expensive rate for off-hours or emergency service, and inside California or in regions where Progent provides on-premises support, Progent does not charge for travel except for emergency calls where on-site work is less than four hours. In addition, Progent applies no service activation fee and requires no retainer for services provided during regular working hours. Many support firms impose substantial minimum payments or charge for each quarter hour or longer. Progent's one-minute granularity does away with big invoices for fast solutions so you will not be forced to permit less critical problems to fester.
- Full Documentation of Delivered Services
Progent has created a comprehensive service reporting system that stores and organizes complete documentation for all billed support activities. Unlike many independent consultants or small service firms who offer scant documentation or specifics of services done, every service provided by Progent is tracked by full documentation. Every Progent consultant has access to the service documentation sent by every consultant to each customer. The discipline of documenting and archiving support activity allows more efficient service and avoids a slew of common problems such as when a service client is effectively held captive to a consultant who wonít let go of the keys to the kingdom.
- Automated Server Monitoring with Microsoft Operations Manager
Progent is one of the few consulting firms to offer 24x7 system tracking services based on Microsoft System Center Operations Manager. MS System Center Operations Manager causes your computer maintenance to be anticipatory rather than reactive. By uncovering potential issues before they result in lost productivity, system monitoring can keep your information network from stressful and expensive availability losses.
To initiate Progent's online help offerings or to find out more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for network help, visit Immediate Network Support.