Fast Online Help for Orlando Computer Networks
For companies in Orlando or anywhere in the state of Florida, Progent provides remote technical support for networks powered by Microsoft, Cisco, Apple macOS and OS X, or Linux/UNIX technology. Progent's Microsoft Premier professionals have provided online support to companies in all 50 states in the United States. (Refer to testimonials from Progent's clients.) Progent also offers the expertise of Cisco CCIE engineers to help with complex networking issues, plus the assistance of CISSP-qualified security experts to handle advanced security design and troubleshooting issues.
Progent's online technical support engineers provide exceptional leverage because they have the real-world experience and have access to the advanced tools required to resolve most information system problems rapidly. This lowers direct expenses because service calls require fewer chargeable minutes. Online help also eliminates the cost of dispatching a consultant to your location. Your company benefits additionally with incidental costs by reducing or eliminating system outages and associated costs stemming from business discontinuity, upset clients, unproductive employees, and de-focused executives. Progent's extensive remote technical support expertise is particularly helpful for organizations that depend on public clouds for critical infrastructure or software like Microsoft Azure, Amazon Web Service, or Exchange Online, where onsite support may not be useful.
Progent's pricing model for online help is designed to leverage your network support investment. Progent bills per minute for telephone-based consulting, so you are billed only for the services that you actually get. In contrast to typical remote service companies, Progent imposes no initialization charge or minimum job duration. Progent's one-minute billing unit and clean model for pricing eliminate situations where speedy. minor solutions manage to turn into big invoices. Progent's penchant for disposing of problems efficiently means you spends less money.
Progent's Online Consulting and Technical Support Expertise
Through years of experience, Progent has mastered a collection of optimized tools and proven processes that permit the highest level of efficiency for remote technical support and troubleshooting for IT systems of any size. Progent provides safe Virtual Private Network support for gateways from a variety of popular companies such as Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN access enables the staff of Progent's Technical Response Center to access your computer system remotely without breaching network security.
Progent's sophisticated customer support reporting application includes detailed histories of the service that Progent's customers have received. Progent's team consultants have the benefit of the records of assistance rendered to each Progent customer by every Progent engineer. This archive of issues and fixes is structured as a readily accessible support database that enables Progent's remote technical experts to communicate their experiences with the whole team to ensure that the effectiveness of Progent's support improves daily. Progent's extensive list of certifications and working associations with important vendors including Cisco and Microsoft make available other massive support knowledge bases and allow priority response from vendors' in-house product engineers so Progent's online service specialists can come up with optimal resolutions quickly.
Online support provided by Progent to clients in Orlando and anywhere in the state of Florida include:
Authorized Windows Expertise
Progent's Microsoft-expert remote support professionals offer computer system problem solving and IT help for all Microsoft server technologies. Progent is a Microsoft Certified Partner and can offer your organization the assistance of support engineers who can help your company with a broad range of platform support services such as
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid environments, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 maintenance,
MS Exchange 2016 planning and deployment, Exchange Server 2013 consulting,
Microsoft Exchange Server 2010 monitoring and support,
SharePoint Server 2013 development,
Microsoft Skype for Business Server migration support, Microsoft Lync Server management, and Office Communications Server upgrade,
Microsoft Forefront Threat Management Gateway management and ISA Server migration, Microsoft SQL Server 2017 expertise,
Microsoft SQL Server 2016 integration and programming and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager system monitoring,
Project Server planning,
Microsoft Office Access Application Development and Troubleshooting,
Small Business Server 2011 consulting, and
Windows Essentials migration and cloud integration.
Progent in addition offers a wide array of affordable PC desktop consulting and support services to help you business to deploy, configure, troubleshoot, and manage workstations and laptops based on Microsoft Windows. Progent's desktop consulting services include providing Windows 10 migration support plus System Center 2012 Configuration Manager (SCCM 2012) planning and installation, System Center 2016 Configuration Manager cloud integration, and Microsoft Intune integration help to centralize the management of your desktops along with your web-facing mobile devices.
Contact a Cisco Certified Internetwork Expert (CCIE) for High-level Network Troubleshooting
The Cisco Certified Internetwork Expert (CCIE) credential is the premier accreditation for network consultants, and indicates a consultant's network technology skills at the master level. CCIEs know how to resolve even the most stubborn challenges encountered in network design, installation, management, security, and troubleshooting. CCIEs work with the highest priority with Cisco's in-house support staff in isolating problems with IOS Software network management utilities and developing alternate approaches or identifying software updates. Cisco qualified CCIEs are an exceptional cost-effectiveness because their deep experience enables them to find solutions for problems quickly. In common instances, less qualified consultants can wrestle for many hours or even days with identical tasks that a Cisco CCIE can dispose of in a few minutes. Progent's Cisco CCIE support experts can connect to your computer system by means of advanced on-line troubleshooting technology to perform fast, safe, and economical analysis and repair.
Central Florida Contact Information:
Progent offers consulting services and onsite technical support in metropolitan Orlando and Tampa Florida.
Progent locations in Central Florida
Progent's Cisco CCIEs offer assistance with all of Cisco's popular selection of infrastructure products. Cisco infrastructure expertise offered by Progent includes Cisco ASA 5500-X Next Generation firewalls with Firepower Services integration and troubleshooting, Cisco routers configuration and troubleshooting, Cisco Catalyst switch support, Nexus switch consulting, Meraki switches configuration and management, Cisco Unified Communications Manager/CallManager configuration and technical support, Cisco Voice over IP (VoIP) phones and IP video phones support and Cisco wireless IP phones integration, Cisco Meraki wireless AP planning and set up, Aironet Access Points planning and integration support, Cisco WiFi controllers integration consulting, Cisco VPN and Security engineering expertise, and SIP and CUBE integration solutions for SIP PSTN trunks and Cisco CUBE integration consulting. Progent can also provide remote and on-premises wireless site surveys to help you to fully integrate your Wi-Fi infrastructure.
CISSP, ISSAP, and CISM Certified Network Security Professionals
Progent's accredited CISM, CISSP, and CISSP-ISSAP security and compliance consultants offer a range of system protection services to enhance the defenses of your Microsoft Windows, macOS and OS X, Linux network against internal or external threats or help you to recover quickly following a serious penetration. Security consulting services offered by Progent include: thorough data security evaluation utilizing tools such as GFI LANguard NSS, NMAP Port Scanner, and products from Metasploit and Netcat; rapid recovery from malicious assaults; installing firewalls; building secure architectures for off-site and mobile connectivity; protecting your messaging infrastructure against spam and DHA attacks; and instituting 24x7 proactive monitoring.
Hybrid Cloud Integration
Progent offers expert remote consulting services to help organizations of all sizes integrate their IT infrastructure with popular public cloud platforms such as Microsoft Azure and Amazon AWS. Progent can help you to design and manage cost-effective ecosystems that support Windows and Linux systems and applications in both cloud-based systems or in hybrid network models that seamlessly combine on-premises resources along with public cloud services. To help you to integrate public clouds with networks, Progent can provide a variety of public cloud migration support services that include Office 365 integration solutions with on-premises installations of Exchange,
Microsoft Azure hybrid cloud design and integration services, Amazon AWS hybrid cloud integration support, and Amazon Web Marketing Service programming and debugging. Progent has over 15 years of background delivering advanced consulting expertise online, and Progent can help you complete your cloud migration projects on schedule and affordably.
VMware Site Recovery Manager Consulting
VMware's Site Recovery Manager (SRM) is a component of VMware vCenter that lets you define, automate and verify a repeatable workflow for recovering applications and services quickly following a breakdown. Site Recovery Manager supports centrally controlled and automated disaster recovery, application mobility, plus non-intrusive site migration, failback and re-protect. Site Recovery Manager also supports non-intrusive testing for site recovery, updates and patches and can produce audit reports to verify complete service restoration, validate SLAs and demonstrate disaster recovery compliance. Progent can provide the support of a VCDX certified VMware SRM consultant to assist you to design, deploy, test and maintain a DR system powered by VMware SRM.
Progent's VMware vSphere consultants have in-depth experience of VMware vCloud Director (vCD), vRealize Automation (vRA), vRealize Orchestrator (vRO) and vCloud tools for managing private and hybrid cloud solutions that deliver high uptime, data security, and disaster recovery. Progent can also provide world-class VMware NSX consulting from a VCDX-NV certified network designer to help your organization to plan and deploy a fully virtualized Software Defined Data Center that can be provisioned or migrated instantly and managed with a high level of automation regardless of the hardware making up the basic IP network.
UNIX/Linux, Sun Solaris, and Apple macOS and OS X Expertise
Progent's UNIX, Linux experts and Apple macOS and OS X specialists can provide phone-based support services to address a broad spectrum of computer technologies such as system infrastructure, email solutions, system and operational security, plus UNIX/Linux and Microsoft Windows integration. For server hardware consolidation and easy administration in networks that incorporate Linux with Windows, Progent can provide VMware integration and Citrix XenServer support. Progent can also help with transitioning from legacy applications to MS Windows or Linux solutions. Progent's group-based approach to solving technical issues promotes quick escalation, if necessary, to engineers with task-relevant experience to tackle challenging situations. This expedites repair of urgent problems, minimizes lost productivity, and cuts support expense.
Important Linux versions for which Progent can provide expert support include:
ProSight Flat-rate Managed Services for Small and Mid-size Organizations
Progent provides a selection of low-cost, fixed-price services intended to enable small and medium-size businesses to utilize the same best-of-breed IT solutions used by some of the industry's leading enterprises. Progent's ProSight suite of network monitoring and management services covers all critical areas of information technology including email content filtering, behavioral-based threat defense, cloud-based backup and disaster recovery, network infrastructure health monitoring, VM hosting, and network resources documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint protection (EPP) solution that utilizes next generation behavior-based machine learning tools to guard endpoints as well as servers and VMs against new malware attacks such as ransomware and email phishing, which easily evade traditional signature-matching AV products. ProSight ASM safeguards on-premises and cloud-based resources and offers a unified platform to address the complete malware attack progression including blocking, identification, containment, remediation, and forensics. Top capabilities include one-click rollback using Windows VSS and real-time network-wide immunization against new threats. Learn more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Security and Exchange Filtering
Progent's ProSight Enhanced Security Protection managed services offer economical in-depth protection for physical servers and VMs, workstations, smartphones, and Microsoft Exchange. ProSight ESP uses contextual security and advanced heuristics for continuously monitoring and responding to cyber threats from all attack vectors. ProSight ESP offers two-way firewall protection, intrusion alarms, device control, and web filtering through leading-edge tools incorporated within one agent managed from a single control. Progent's data protection and virtualization consultants can assist you to plan and configure a ProSight ESP deployment that meets your company's specific needs and that helps you demonstrate compliance with government and industry information security standards. Progent will help you define and configure security policies that ProSight ESP will manage, and Progent will monitor your network and respond to alerts that require immediate attention. Progent can also assist you to install and test a backup and disaster recovery solution like ProSight Data Protection Services (DPS) so you can get back in business quickly from a destructive cyber attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services from Progent offer small and medium-sized businesses an affordable end-to-end solution for secure backup/disaster recovery. For a fixed monthly rate, ProSight DPS automates your backup activities and allows fast recovery of vital data, apps and virtual machines that have become lost or damaged as a result of component failures, software bugs, disasters, human error, or malware attacks such as ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, applications, system images, as well as Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to a local storage device, or to both. Progent's cloud backup specialists can provide advanced support to configure ProSight Data Protection Services to be compliant with government and industry regulatory requirements like HIPPA, FINRA, and PCI and, whenever necessary, can help you to recover your business-critical data. Learn more about ProSight Data Protection Services Managed Cloud Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the infrastructure of top information security companies to deliver web-based management and comprehensive security for all your inbound and outbound email. The hybrid architecture of Email Guard integrates a Cloud Protection Layer with an on-premises gateway device to provide complete defense against spam, viruses, Dos Attacks, DHAs, and other email-borne threats. Email Guard's Cloud Protection Layer acts as a preliminary barricade and keeps most unwanted email from making it to your security perimeter. This reduces your exposure to external threats and saves system bandwidth and storage. Email Guard's on-premises gateway appliance provides a deeper layer of inspection for incoming email. For outbound email, the onsite gateway offers anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The local gateway can also help Microsoft Exchange Server to monitor and protect internal email that originates and ends within your corporate firewall. For more details, visit Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is an infrastructure management service that makes it easy and inexpensive for small and mid-sized organizations to map, track, reconfigure and debug their connectivity hardware like switches, firewalls, and access points plus servers, printers, client computers and other networked devices. Incorporating cutting-edge RMM technology, WAN Watch ensures that network diagrams are always current, copies and displays the configuration information of virtually all devices connected to your network, tracks performance, and sends notices when potential issues are detected. By automating time-consuming management activities, WAN Watch can knock hours off ordinary tasks such as making network diagrams, expanding your network, locating appliances that need important software patches, or resolving performance bottlenecks. Find out more details about ProSight WAN Watch network infrastructure monitoring and management services.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring service that uses advanced remote monitoring and management techniques to help keep your IT system running efficiently by checking the health of critical computers that drive your business network. When ProSight LAN Watch uncovers a problem, an alarm is transmitted immediately to your specified IT management personnel and your Progent consultant so all looming problems can be addressed before they have a chance to impact your network Learn more about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and applications hosted in a protected fault tolerant data center on a fast virtual machine host set up and maintained by Progent's IT support professionals. With the ProSight Virtual Hosting service model, the customer owns the data, the operating system software, and the apps. Since the environment is virtualized, it can be ported easily to an alternate hosting solution without a time-consuming and technically risky reinstallation procedure. With ProSight Virtual Hosting, you are not tied a single hosting provider. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, maintain, find and protect data about your network infrastructure, procedures, business apps, and services. You can quickly locate passwords or IP addresses and be alerted about upcoming expirations of SSL certificates ,domains or warranties. By updating and managing your IT infrastructure documentation, you can eliminate as much as half of time spent searching for vital information about your IT network. ProSight IT Asset Management features a common location for holding and sharing all documents required for managing your business network like standard operating procedures and How-To's. ProSight IT Asset Management also supports a high level of automation for gathering and associating IT information. Whether youíre making improvements, doing regular maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the knowledge you need when you need it. Find out more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and affordable alternative for small and mid-size businesses to get an objective evaluation of the health of their IT system. Powered by some of the top remote monitoring and management (RMM) tools available, and overseen by Progent's world-class group of IT professionals, ProSight Network Audits show you how well the configuration of your core infrastructure assets adhere to leading practices. The Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and provide immediate benefits such as a more manageable Active Directory (AD) environment. Both versions also include a year of advanced remote network monitoring and management. Benefits can include simpler network management, better compliance with data security requirements, higher utilization of network assets, quicker problem resolution, more reliable backup and restore, and higher availability. See more information about ProSight Network Audits IT infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is an affordable service based on a phone interview with a Progent information assurance consultant. The interview is intended to help assess your company's preparedness either to stop or recover rapidly following an assault by a ransomware variant like Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you personally to gather information concerning your existing security profile and backup platform, and Progent will then deliver a written Basic Security and Best Practices Report document describing how you can follow industry best practices to create an efficient AV and backup/recovery environment that meets your business needs. For additional information, visit Progent's ProSight Ransomware Preparedness Report.
Special Consulting Programs Available from Progent
Progent can provide the skills of world-class remote consulting experts for contract IT programs. Billing charges for longer-term consulting projects are determined based on the qualifications of the engineers required. Progent's experience with these important fields of computer technology enables clients to complete major initiatives within budget and on schedule. Progent's special remote consulting services include:
How Your Orlando Company Can Contact Progent's Online Technical Support Experts
Help Desk Call Center Services
Progent's Call Center service offerings for businesses with environments based on Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux platforms include comprehensive Call Center outsourcing, virtual Help Desk services, and Helpdesk process consulting. Progent's Call Center outsourcing support services are a convenient solution for companies who don't have the budget to build and maintain an internal Help Desk Call Center but who require quick communication with an effective Help Desk Call Center with professional phone support as well as the technical depth to escalate complex tasks to advanced engineers.
Progent's Call Center consulting expertise can aid you in building an efficient new Help Desk or revamping your established one, selecting or enhancing Help Desk Call Center software to meet the unique demands of your company, or providing temporary online staff to reinforce your existing Help Desk Call Center team to deal with unusually busy scenarios such as software transitions, major upgrades, or rolling out brand new applications.
Progent's Help Desk Call Center team of seasoned network experts offers your workers in Orlando or anywhere in the state of Florida quick assistance from a reliable network service group with substantial experience offering telephone-based support and online troubleshooting for computer environments powered by Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux products. Progent's concentration is to give the Help Desk Call Center recognition as a major enabler of business productivity, and Progent's intent is to solve rather than merely track network issues.
- Business Applications Services: Education, Development, and Troubleshooting
Progent's Applications Experts Group can supply phone-based professional consulting expertise and education in special business application fields such as ERP, Manufacturing Requirements Planning, custom programming for accounting packages, and CRM. Progent also can deliver expertise, programming, and training for Microsoft business applications including Microsoft CRM, MS Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. For more information about Progent's expertise, programming, and training offerings, see Progent's Applications Experts Services.
- Centralized and Automated Administration of Hybrid Cloud Environments
Microsoft System Center 2016 centralizes and automates the administration of hybrid cloud networks through comprehensive integration with Windows Server 2016, Windows 10 clients; seamless integration of multi-OS environments that incorporate various Linux distributions, Hyper-V and VMware vSphere; and better cloud support such as closer integration with Microsoft Intune for Apple iPhone and Google Android smartphone administration plus built-in integration with Microsoft Operations Management Suite for cloud-enhanced analytics. Progent's System Center 2016 consulting experts offer advanced remote and onsite support for all components of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist you to design and configure a new deployment of Microsoft System Center 2016, expand or tune your current one, upgrade smoothly from a prior release of System Center, or troubleshoot your System Center solution.
- Remote IT Infrastructure Monitoring and Reporting Support
Progent can deliver businesses in Orlando, or anywhere in the state of Florida, remote hybrid network monitoring and reporting by providing System Center 2016 Operations Manager (SCOM 2016) consulting and System Center 2012 Operations Manager (SCOM 2012) support. Progent can customize Operations Manager for your business so that your computer maintenance is proactive and automated. By exposing possible problems before they result in network outages, automated monitoring can ward off disruptive and costly information system breakdowns. Progent can also assist with system monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Sun Solaris, or Apple macOS and OS X systems, Windows systems, or environments that incorporate a combination of operating systems.
To get in touch with Progent about urgent phone-based support with Microsoft, Apple macOS and OS X, or Linux computer systems, go to Progent's Urgent Phone-Based Support, telephone 1-800-993-9400, or refer to Contact Progent.
For offices and new ventures in Orlando or throughout the state of Florida, Progent's online network support engineers can deliver expert and economical system support whenever your company has to have it. More than a decade of providing remote repair services has led to Microsoft Partner certification for Progent's consulting experts and has allowed Progent to acquire high-end troubleshooting skills and to fine tune remote access tools to solve computer problems rapidly while avoiding the cost and lost time that comes with in-person service calls.
Even if your Orlando business deals with a regular freelance consultant or employs a full time organization that can deal with day-to-day computer problems, Progentís Microsoft and Cisco certified consultants can still offer an easy and seamless virtual expansion of your local resources for situations when your regular IT support personnel either don't have the availability or the expertise to fix unexpected system crises or particularly tough integration projects.
Benefits of Progent's Network Help for Offices in Orlando
Progent's online IT consulting services allow your Orlando company to have the benefits of on-call, world-class network support without the expense of maintaining an in-house IT organization. Your information system will derive greater strategic worth by becoming more available, efficient, and secure. Advantages to your business include:
- Seamless remote extension of your local support resources
For most organizations in Orlando and throughout Florida, local computer support providers, whether made up of independent consultants or an internal maintenance staff, can take care of the majority of technical issues. On the other hand, major troubles may strike when local resources are too busy or unavailable, and some problems may stem from IT products that is unfamiliar to your local service people. In these cases, Progent's online support specialists offer an easy, quick, and affordable solution to augment your local help and to convey useful knowledge to improve your capability to deal with downstream issues in-house.
- Less Dependence on Freelance Service Providers
For network maintenance, smaller organizations commonly rely on independent freelance service providers. Although independent service people carry less internal costs than big consulting organizations and can often charge lower rates, they are often overbooked, making it hard to respond rapidly to urgent situations. If an independent consultant is occupied with another client, sick, on a trip, or in training, the absence of fallback personnel may require your business to go without assistance during an IT crisis. As your company grows, network downtime and trouble with critical software become more costly. The budget you thought you were conserving on a freelancer can be consumed fast by reduced productivity. Progent offers a ready source of reserve support experts to make sure your IT system stays up and running.
- Create a Scalable Basis for Seamless Expansion
Companies often start with an information architecture implemented on a modest budget. Without a proper infrastructure, slap-dash fixes can get piled onto a weak foundation. When a company grows, stability and scalability problems can impede the productivity of the organization. Such poorly built environments need careful analysis, intelligent long-term planning, and extensive IT knowledge to evolve to a network infrastructure that can provide the stable foundation to handle vital business demands and simplify future expansion.
- Work with Solution Providers Rather Than Technology Sellers
Smaller businesses need advice and technical education to negotiate an ever more complex array of product alternatives available for promoting business growth and enhancing efficiency. They hardly need a computer engineer who is attempting to sell a specific vendor's technology. Network support and product selling can lead to a scenario where the proposed
solution is designed around a profitable technology rather than the genuine requirements of a client. Progent eliminates these conflicts of interest by offering just services instead of products. This allows Progent to align IT consulting with the best needs of clients.
What Makes Progent Unique from Other Support Organizations?
Progent is a Microsoft Certified Partner consulting company and Progent's staff size, depth of IT knowledge, refined remote support software, and familiarity with enterprise networking enable companies to avoid the pitfalls of excessive dependence on smaller service organizations, individual freelance consultants, or over-stretched internal IT help.
Progent stands out by providing:
How Does My Business Start Receiving Online Technical Help from Progent?
- Certified Expertise in Microsoft's Entire Line of Servers
Progent can provide in-depth support for Microsoftís popular server products with services that include Windows Server 2019 migration consulting, Windows Server 2016 hybrid cloud integration, Windows Server 2012 R2 migration and deployment support, Microsoft Windows Server 2008 R2 upgrades, Microsoft Windows 2003 Server maintenance, MS Exchange 2016 planning and deployment, Exchange 2013 integration, Microsoft Exchange 2010 Server support, Exchange Server 2007 and Exchange Server 2003 upgrades, plus Microsoft SQL Server 2017 migration, SQL Server 2016 integration, Microsoft SQL Server 2014 support, and SQL 2012 management support.
- Value Pricing
Progent's pricing model is to bill for online service and in-person help per minute. Consequently, you owe exclusively for delivered services. Progent does not impose a higher rate for off-hours or urgent service, and inside California or in regions where Progent provides on-premises service, Progent does not bill for travel except for emergency calls where on-site time is less than 4 hours. In addition, Progent imposes no initialization fee and requires no monthly commitment for services provided during normal working hours. Many service firms impose substantial minimum fees or charge for every fifteen minutes or longer. Progent's fine granularity does away with big invoices for fast fixes so you will not be forced to allow less critical problems to fester.
- Knowledge Transfer
Progent practices knowledge transfer from Progent's consultants to clients. By educating clients to resolve technical issues that are within their scope, Progent can focus on providing high-value services where Progent faces few competitors. Companies who work with trusted freelance service providers or who employ internal IT staffs benefit when Progent passes on knowledge about new technology and proven methodologies to make their networks more robust, protected, and efficient.
- Remote Network Monitoring with Microsoft Operations Manager
Progent is one of the only consulting firms to offer round-the-clock network monitoring services based on MS System Center Operations Manager. MS Operations Manager allows your computer maintenance to be anticipatory rather than reactive. By anticipating potential problems before they result in downtime, system monitoring can save your IT network from painful and costly service losses.
To get started with Progent's Nationwide Remote Support services or to learn more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for network help, go to Immediate Online Support.