Immediate Online Troubleshooting for Orlando Florida Computer Networks
Fast Remote Help for Orlando NetworksFor businesses in Orlando Florida, Progent provides online technical support for information systems based on any combination of Microsoft, Cisco, Apple macOS and OS X, or Linux/UNIX platforms. Progent's Microsoft Certified professionals have provided online support to companies in all 50 states in the United States. (Refer to testimonials from Progent's customers.) Progent also can furnish the consultation services of Cisco CCIE-qualified network specialists to solve complex infrastructure issues, plus the assistance of CISA and CISSP-accredited security consultants to help with high-level security design and troubleshooting issues.

Progent's remote technical support engineers provide excellent leverage because they possess the practical background and have access to the advanced tools necessary to solve most network issues rapidly. Efficient support lowers immediate expenses because solutions use up minimal chargeable consulting minutes. Remote help also eliminates the cost of sending a consultant to your office. Your organization saves additionally in indirect expenses by minimizing or avoiding network outages and associated costs resulting from business disruption, upset customers and vendors, idle workers, and de-focused executives. Progent's advanced remote technical support expertise is particularly helpful in environments that rely on public clouds for critical network infrastructure or applications like Azure, Exchange Online, Amazon Web Service, Google Cloud Platform (GCP), or where onsite IT support may not be useful.

Progent's billing model for online support is designed to stretch your IT service investment. Progent charges on a per-minute basis for telephone-based consulting, so you owe exclusively for the services that you receive. Unlike typical remote service organizations, Progent asks for no startup fee or minimum payments. Progent's one-minute billing unit and clean model for billing save you from scenarios where quick repairs somehow turn into big invoices. Progent's skill at dealing with technical issues quickly means you saves cash.

Progent's Online Consulting and Technical Support Services
Over the years, Progent has fine tuned an array of optimized tools and field-proven processes which allow the highest degree of effectiveness for remote engineering help and troubleshooting for information networks of any size. Progent offers protected VPN support for VPN gateways from a variety of leading sources such as Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN access permits the consultants of Progent's Technical Response Center to connect to your system remotely without violating network security.

Progent's sophisticated customer support database application keeps thorough records for the service that Progent's clients have been provided. Progent's staff service personnel have access to the records of assistance provided to each Progent customer by any Progent consultant. This history of problems and solutions is organized as a readily accessible internal database that enables Progent's online support engineers to share their knowledge with the whole team to make sure that the quality of Progent's technical support improves daily. Progent's advanced accreditations and close relationships with major industry leaders such as Cisco and Microsoft open up other extensive technical support knowledge bases and allow quick access to vendors' internal engineering staff so Progent's online service experts are able to find optimal solutions in the least time.

Remote technical support services offered by Progent to clients in Orlando Florida include:

ProSight Fixed-price Managed IT Services for Small and Medium Size Organizations
Progent offers a selection of affordable, flat-rate managed services intended to allow small and medium-size businesses to utilize the same best-of-breed technology used by some of the world's leading enterprises. Progent's ProSight suite of network management outsourcing services addresses all key facets of information technology including email protection, behavioral-based threat defense, cloud-based backup and disaster recovery, infrastructure monitoring and management, virtual server cloud hosting, and IT resources documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection solution that incorporates cutting edge behavior machine learning tools to guard endpoint devices and servers and VMs against new malware assaults like ransomware and email phishing, which easily get by traditional signature-matching anti-virus tools. ProSight Active Security Monitoring protects on-premises and cloud-based resources and provides a single platform to automate the entire threat progression including protection, detection, containment, cleanup, and forensics. Top features include single-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against newly discovered threats. Learn more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection (ESP): Endpoint Protection and Microsoft Exchange Filtering
    ProSight Enhanced Security Protection (ESP) services offer economical in-depth security for physical servers and VMs, workstations, smartphones, and Exchange Server. ProSight ESP utilizes adaptive security and advanced heuristics for round-the-clock monitoring and responding to cyber threats from all attack vectors. ProSight ESP offers firewall protection, intrusion alerts, device control, and web filtering via cutting-edge tools packaged within a single agent managed from a single console. Progent's security and virtualization experts can help your business to design and configure a ProSight ESP deployment that addresses your company's unique needs and that allows you prove compliance with government and industry information security standards. Progent will help you define and implement policies that ProSight ESP will enforce, and Progent will monitor your network and react to alerts that call for urgent attention. Progent can also assist your company to set up and test a backup and restore solution such as ProSight Data Protection Services (DPS) so you can get back in business rapidly from a destructive cyber attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Microsoft Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services offer small and medium-sized organizations a low cost and fully managed service for secure backup/disaster recovery. Available at a fixed monthly cost, ProSight Data Protection Services automates and monitors your backup activities and allows fast restoration of critical data, apps and VMs that have become lost or corrupted as a result of hardware failures, software bugs, disasters, human error, or malware attacks such as ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, apps, system images, as well as Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to an on-promises device, or to both. Progent's BDR consultants can provide world-class expertise to configure ProSight Data Protection Services to be compliant with regulatory requirements like HIPPA, FIRPA, PCI and Safe Harbor and, whenever needed, can help you to restore your business-critical data. Read more about ProSight Data Protection Services Managed Cloud Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the infrastructure of leading information security vendors to deliver centralized management and comprehensive security for all your inbound and outbound email. The powerful structure of Email Guard integrates a Cloud Protection Layer with an on-premises gateway device to provide complete defense against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-based threats. The cloud filter serves as a first line of defense and blocks most threats from reaching your network firewall. This reduces your exposure to inbound threats and conserves network bandwidth and storage. Email Guard's on-premises gateway appliance provides a further level of analysis for inbound email. For outbound email, the local gateway provides anti-virus and anti-spam protection, protection against data leaks, and email encryption. The onsite gateway can also assist Microsoft Exchange Server to track and safeguard internal email that stays inside your security perimeter. For more information, see Email Guard spam and content filtering.

  • ProSight WAN Watch: Network Infrastructure Management
    Progentís ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and inexpensive for smaller organizations to map, track, reconfigure and troubleshoot their connectivity appliances like routers, firewalls, and access points plus servers, printers, endpoints and other networked devices. Incorporating state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch ensures that network diagrams are always updated, copies and manages the configuration of virtually all devices on your network, monitors performance, and generates alerts when potential issues are discovered. By automating time-consuming management activities, WAN Watch can cut hours off common chores like making network diagrams, expanding your network, finding devices that need important updates, or isolating performance problems. Find out more about ProSight WAN Watch network infrastructure management consulting.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that incorporates state-of-the-art remote monitoring and management (RMM) technology to keep your network running efficiently by tracking the health of vital computers that drive your business network. When ProSight LAN Watch detects an issue, an alert is sent immediately to your specified IT personnel and your Progent engineering consultant so that all looming problems can be addressed before they have a chance to impact your network Find out more about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and applications hosted in a protected Tier III data center on a high-performance virtual host configured and maintained by Progent's network support experts. Under the ProSight Virtual Hosting model, the customer owns the data, the OS platforms, and the apps. Because the system is virtualized, it can be ported immediately to an alternate hardware solution without a lengthy and difficult configuration process. With ProSight Virtual Hosting, your business is not locked into a single hosting service. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, maintain, retrieve and safeguard information about your IT infrastructure, processes, applications, and services. You can instantly find passwords or IP addresses and be warned about impending expirations of SSLs or domains. By cleaning up and organizing your network documentation, you can eliminate as much as 50% of time thrown away trying to find critical information about your IT network. ProSight IT Asset Management includes a centralized repository for storing and sharing all documents required for managing your business network such as standard operating procedures and How-To's. ProSight IT Asset Management also supports a high level of automation for collecting and associating IT information. Whether youíre making improvements, doing regular maintenance, or responding to an emergency, ProSight IT Asset Management gets you the knowledge you require as soon as you need it. Learn more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and low-cost alternative for small and medium-size organizations to get an objective assessment of the overall health of their network. Powered by some of the leading remote monitoring and management (RMM) platforms available, and supervised by Progent's certified team of IT experts, ProSight Network Audits show you how closely the configuration of your essential infrastructure devices adhere to industry leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and deliver immediate ROI like a cleaner Active Directory (AD) environment. Both versions also include a year of advanced remote network monitoring and management. Advantages can include easier management, better compliance with government and industry security requirements, higher utilization of IT assets, quicker troubleshooting, more reliable backup and restore, and less downtime. Learn more about ProSight Network Audits network infrastructure review.

The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is an affordable service centered on a phone interview with a Progent backup/recovery consultant. The fact-finding interview is designed to help assess your organization's preparedness either to stop or recover quickly after an attack by a ransomware variant like Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you directly to collect information concerning your existing antivirus tools and backup/recovery platform, and Progent will then produce a custom Basic Security and Best Practices Report describing how you can apply best practices to deploy a cost-effective security and backup/recovery environment that aligns with your company's requirements. For details, refer to Progent's ProSight Ransomware Preparedness Report.

Additional Consulting Services Offered by Progent
Progent offers the skills of world-class remote consulting professionals for contract information technology projects. Progent's charges for ongoing consulting tasks are determined according to the level of expertise of the engineers involved. Progent's background in these important areas of information technology enables clients to execute major initiatives economically and on time. Progent's project-based online consulting solutions include:

  • Help Desk Call Center Services
    Progent's Call Center programs for organizations with networks that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux technology include full-service Call Center services, co-managed Help Desk support services, and Help Desk process consulting. Progent's Standard Help Desk Services offer small organizations a comprehensive service desk solution that manages all aspects of remote desktop technical support from initial requests through ticketing, screen sharing, status tracking, problem resolution, and management reports. Progent provides service desk support at a substantial discount off Progent's regular desktop service rates, and Progent offers the additional option of fast on-demand escalation to subject matter experts to resolve challenging problems.

    Progentís Help Desk Co-management services make it possible for your IT organization to split responsibilities for Help Desk services seamlessly between your IT staff and Progent's nationwide pool of veteran technical support engineers and subject matter experts. Progentís Help Desk sharing service is an advanced support solution built around the top professional services automation (PSA) platform for handling end-user service requests, ticket lifecycle, accountability, progress tracking, and reporting.

    Progent's Help Desk staff of seasoned network experts gives your computer users in Orlando Florida quick assistance from a dependable technical support resource with substantial experience delivering phone support and remote repair service for networks powered by Windows, Cisco, Apple macOS and OS X, UNIX, or Linux components. Progent's focus is to earn the Call Center recognition as a solid enabler of company productivity, and Progent's aim is to resolve instead of simply track technical issues.

  • Applications Support: Education, Custom Programming, and Integration
    Progent's Applications Consulting Group offers phone-based advanced engineering expertise and education in key business application areas including ERP, MRP, customizing accounting packages, and Customer Relationship Management (CRM). Progent also can provide consulting expertise, custom development, and training for Microsoft applications including CRM, MS Office Project, Microsoft Office 365 Word, and Office 365 Excel. For more on Progent's consulting, programming, and training services, go to Progent's Applications Experts Group.

  • Unified and Automated Administration of Hybrid Cloud Environments
    Microsoft System Center 2016 unifies and automates the management of hybrid cloud networks through advanced integration with Windows Server 2016, Windows 10 clients; seamless integration of mixed-OS networks that include Linux, Microsoft Hyper-V and VMware; and better public and private cloud support such as closer integration with Microsoft Intune for Apple iPhone and Google Android smartphone management plus native integration with Operations Management Suite for cloud-based analytics. Progent's System Center 2016 consultants offer world-class online and on-premises support for all elements of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help you to plan and configure a new deployment of System Center 2016, expand or tune an existing one, upgrade smoothly from a previous version of System Center, or troubleshoot your System Center environment.

  • Online Hybrid Network Monitoring and Reporting Support
    Progent can deliver businesses in Orlando Florida online hybrid network monitoring by providing System Center 2016 Operations Manager (SCOM) consulting services and System Center 2012 Operations Manager troubleshooting and support. Progent can configure Operations Manager to suit your environment so that your IT support is proactive and automated. By spotting looming issues before they expand into crashes, remote monitoring can head off inconvenient and expensive network breakdowns. Progent can also deploy network monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Sun Solaris, or macOS and OS X environments, Microsoft systems, or networks that incorporate multiple operating systems.
How Your Orlando Company Can Contact Progent's Online Service Experts
To get in touch with Progent about emergency remote support with Windows, macOS and OS X, or Linux networks, go to Progent's Emergency Phone-Based Help, telephone 1-800-993-9400, or refer to Contact Progent. For organizations and startups in Orlando Florida, Progent's phone-based network support engineers are ready to provide effective and economical IT support the instant your company needs it. More than 15 years of offering remote repair services has earned Microsoft Partner certification for Progent's consultants and has enabled Progent to develop world-class troubleshooting skills and to fine tune online connectivity tools to repair network problems quickly while avoiding the expense and lost productivity that comes with on-premises service visits.

Even if your Orlando business relies on a local independent support technician or employs a full time organization that know how to handle the majority of network problems, Progentís Microsoft certified engineers are available to offer a convenient and transparent virtual expansion of your local resources for situations when your usual IT support personnel either don't have the time or the expertise to resolve sudden system emergencies or particularly complex integration projects.

Features of Progent's Online Network Support for Orlando Florida
Progent's phone support, remote troubleshooting, network security consulting, and network management services give offices in Orlando Florida the greatest leverage for your IT budget. Whether you need occasional telephone support and remote network repair or ongoing Help Desk services and network administration, Progent's professionals can deliver your business world class IT support while allowing you to eliminate the expense and hassle of maintaining a full-service in-house IT organization. Key features of Progent's National Remote Support services include:

How Is Progent Unique from Other Service Firms?
Progent is a Microsoft Partner consulting firm and Progent's number of employees, breadth of technical experience, refined remote support software, and understanding of corporate IT allow companies to escape the pitfalls associated with exclusive reliance on smaller service firms, independent freelance service providers, or over-stretched in-house IT help.

Progent stands out by offering:

  • Best Practices
    Progentís team of Microsoft and Cisco Premier Certified experts average longer than ten years of hands-on professional experience, at the front lines of IT service, performing a wide range of technical projects for an extensive array of customers. Each Progent consultant shares a refined collection of personal best practices which are incorporated into shared leading practices standards that Progent teaches its support staff. This guarantees that you get not only world-class IT help, but also a support engineer with field-tested methods for using computer knowledge to fix real-world IT problems rapidly.

  • Value Pricing
    Progent's pricing model is to charge for online service and on-site help per minute. As a result, you are charged only for received support. Progent does not demand a more expensive rate for after-hours or priority service, and within California or in regions where Progent provides on-site support, Progent does not charge for travel except for urgent calls where on-site time is less than four hours. In addition, Progent imposes no startup fee and requires no retainer for support services delivered during normal business hours. Many service organizations impose large minimum fees or charge for each fifteen minutes or longer. Progent's fine granularity avoids big bills for quick repairs so you will not be tempted to allow simple problems to fester.

  • Full Documentation of IT Services
    Progent has created a sophisticated support reporting system that stores and organizes complete documentation for all billed services. Unlike many freelance consultants or small service firms who offer scant documentation or details of tasks done, every service provided by Progent is accompanied by comprehensive documentation. Every Progent staff member has use of the support reports sent by each consultant to each client. The practice of detailing and archiving support activity allows more effective support and eliminates a slew of common misfortunes such as when a support client is effectively held captive to a consultant who refuses to let go of vital service information.

  • Automated Server Monitoring with MS Operations Manager
    Progent is one of the few IT service firms to provide round-the-clock remote monitoring services powered by Microsoft Operations Manager. MS Operations Manager allows your computer support to be proactive instead of reactive. By revealing possible issues before they result in lost productivity, system monitoring can save your information network from painful and costly availability losses.
How Does Our Company Begin Receiving Online Network Support from Progent?
To initiate Progent's online help services or to find out more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for network help, go to Immediate Network Support.



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    ProSight Data Protection Services from Progent offer small and mid-sized organizations an affordable and fully managed solution for secure backup/disaster recovery (BDR). For a low monthly cost, ProSight Data Protection Services automates and monitors your backup activities and allows rapid recovery of vital files, applications and virtual machines that have become unavailable or damaged as a result of component failures, software bugs, disasters, human error, or malware attacks like ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware images/. Important data can be protected on the cloud, to an on-promises device, or mirrored to both. Progent's disaster recovery consultants can deliver advanced expertise to set up ProSight Data Protection Services to be compliant with government and industry regulatory standards such as HIPPA, FIRPA, PCI and Safe Harbor and, whenever needed, can assist you to recover your business-critical data.

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