Fast Remote Support for Orlando Computer Networks
For organizations located in Orlando or anywhere in the state of Florida, Progent provides online technical support for computer systems based on Microsoft, Cisco, macOS and OS , or Linux/UNIX platforms. Progent's Microsoft qualified professionals have provided online troubleshooting to companies in every state in the United States. (Check out recommendations from Progent's customers.) Progent also can furnish the expertise of Cisco CCIE-certified network specialists to solve challenging networking problems, plus the assistance of CISSP-qualified security consultants to handle high-level security design and diagnostic issues.
Progent's online support engineers offer exceptional value due to the fact that they possess the real-world experience and have access to the sophisticated tools needed to resolve most information system problems quickly. This reduces immediate costs since service calls accumulate minimal chargeable consulting minutes. Online support also eliminates the cost of dispatching a consultant to your location. Your organization saves even more in incidental costs by minimizing or eliminating system outages and associated losses due to business discontinuity, upset customers and vendors, unproductive employees, and de-focused management. Progent's extensive online consulting experience is particularly helpful for organizations that rely on public clouds for vital infrastructure or applications like Azure, Amazon Web Service, or Office 365 Exchange Online, where on-premises IT support may not be an option.
Progent's billing policy for online support is structured to leverage your IT service investment. Progent charges by the minute for phone assistance, so you pay exclusively for the support that you receive. Unlike many online service firms, Progent imposes no service activation fee or minimum fees. Progent's one-minute billing unit and clean policy for pricing prevent scenarios where fast fixes manage to turn into large tabs. Progent's skill at dealing with problems efficiently means your business saves money.
Progent's Remote Consulting and Troubleshooting Services
Over the years, Progent has fine tuned an array of optimized tools and field-tested methodologies which permit the highest level of efficiency for remote engineering help and repair for information systems of all sizes. Progent offers safe VPN support for VPN gateways from multiple popular companies including Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN access allows the engineers of Progent's online support team to access your company's network remotely without violating corporate security.
Progent's proven service database system keeps thorough histories of the service that Progent's customers have received. Progent's authorized consultants have access to the records of all help rendered to each customer by any engineer. This history of problems and fixes is structured as a conveniently retrievable proprietary knowledge base that permits Progent's online technical professionals to share their knowledge with the whole team to ensure that the effectiveness of Progent's support services improves daily. Progent's high-level accreditations and working relationships with major industry leaders including Cisco and Microsoft make available other extensive technical databases and allow priority access to manufacturers' internal product engineers with the result that Progent's online consulting specialists are able to come up with the most efficient resolutions promptly.
Remote support services provided by Progent to customers in Orlando and throughout the state of Florida include:
Certified Microsoft Windows Support
Progent's Microsoft-certified remote support experts can provide network problem solving and IT assistance for all Microsoft server products. Progent is a Microsoft Certified Partner and can offer your organization the assistance of consulting professionals who can assist you with a wide range of platform support including
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid cloud systems, Windows Server 2012 R2 integration,
Windows Server 2008 R2 migration,
Microsoft Exchange 2016 migration, Exchange Server 2013 consulting,
Exchange Server 2010 maintenance,
SharePoint 2013 development,
Skype for Business Server planning and deployment support, Microsoft Lync Server 2013 management, and Office Communications Server troubleshooting,
Forefront TMG management and ISA Server migration, MS SQL Server 2017 expertise,
SQL Server 2016 integration and development and SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) resource monitoring and reporting,
Project Server and Project Server Online training,
Microsoft Office Access Programming,
SBS Server consulting, and
Windows Essentials migration and cloud integration.
Progent also can deliver a broad range of affordable PC desktop consulting and support services to assist your business to deploy, configure, repair, and administer desktop PCs and laptops based on Microsoft Windows. Progent's desktop consulting services cover areas such as offering Microsoft Windows 10 migration assistance plus Microsoft System Center 2012 Configuration Manager planning and deployment, System Center 2016 Configuration Manager cloud integration, and Intune consulting to streamline the management of your desktops and web-facing mobile devices.
Contact a Cisco Certified Internetwork Expert (CCIE) for High-level Infrastructure Problem Solving
The Cisco CCIE certification is the top accreditation for networking professionals, and certifies a consultant's networking skills at the master level. Cisco CCIEs can resolve even the most stubborn issues occurring in network planning, integration, administration, compliance, and troubleshooting. CCIEs can cooperate on a privileged basis with Cisco's in-house support staff in isolating problems with Cisco IOS network administration utilities and coming up with workarounds or identifying program updates. Cisco qualified CCIEs provide exceptional cost-effectiveness since their deep experience allows them to solve problems rapidly. In typical instances, less experienced engineers can wrestle for hours or even days with identical tasks that a Cisco-qualified CCIE can dispose of in minutes. Progent's Cisco CCIE certified support experts can tie into your network using state-of-the-art remote support technology in order to perform efficient, secure, and economical analysis and remediation.
Progent's CCIEs offer help for the entire range of Cisco's industry-leading selection of connectivity devices by delivering services that include:
CISM and CISSP Certified System Security Experts
Progent's accredited CISM and CISSP security and compliance consultants offer a range of system protection services to improve the safety of your Microsoft Windows, macOS and OS X, Linux environment against assaults or help your business to recover quickly after a damaging penetration. Security solutions available from Progent include: thorough data security assessment using tools such as GFI LANguard NSS, EEYE Vulnerability Scanner, and software from Solar Winds tools and Hydra; quick recuperation from malicious assaults; configuring firewalls; designing secure mechanisms for remote and mobile access; defending your messaging system against spam and directory harvest attacks; and setting up 24x7 network monitoring.
Hybrid Cloud Integration
Progent offers expert online consulting support to help businesses of all sizes connect their networks with popular public cloud platforms such as Microsoft Azure and Amazon Web Services. Progent can assist your it team to design and manage hybrid environments that can include Windows and Linux operating systems and applications in either cloud-centric systems or in hybrid network models that utilize local IT assets as well as cloud services. To assist you to integrate public cloud services with physical datacenters, Progent offers a range of public cloud integration services such as Office 365 Exchange Online integration with on-premises Exchange deployments,
Microsoft Azure hybrid cloud planning and integration services, Amazon Web Services (AWS) hybrid cloud integration support, and Amazon Web Marketing Service (WMS) development and debugging. Progent has more than 15 years of experience delivering high-level consulting expertise remotely, and Progent can make sure you complete your cloud migration initiatives quickly and affordably.
VMware Site Recovery Manager (SRM) Planning and Deployment
VMware's Site Recovery Manager (SRM) is an extension to VMware vCenter that lets you define, automate and test a consistent process for recovering services rapidly after a breakdown. Site Recovery Manager supports centrally managed and automated recovery, application mobility, plus non-intrusive site relocation, failback and re-protect. Site Recovery Manager also supports transparent testing for disaster recovery, updates and patches and can produce audit reports to verify complete service recovery, validate Service Level Agreements and prove DR compliance. Progent can provide the support of a VCDX certified VMware Site Recovery Manager consultant to assist your organization to plan, deploy, test and manage a disaster recovery system powered by VMware Site Recovery Manager.
Progent's VMware vSphere consultants have extensive experience of VMware vCloud Director, vRealize Automation (vRA), vRealize Orchestrator and vCloud Suite tools for administering private and public cloud and hybrid cloud solutions that provide high uptime, security, and application mobility. Progent also offers world-class VMware NSX consulting from a VCDX-NV certified network designer to assist your organization to create a fully virtualized Software Defined Data Center that can be set up or migrated in minutes and managed with a high degree of automation independent of the hardware used by the basic IP network.
UNIX, Linux, Sun Solaris, and macOS and OS X Support Services
Progent's UNIX, Linux consultants and Apple macOS and OS X specialists offer remote support services to address a broad range of computer technologies such as system architecture, messaging systems, system and process security, plus UNIX/Linux and Windows coexistence. For server economization and easy management in networks that include Linux and Microsoft Windows, Progent can provide VMware vSphere consulting and Citrix XenServer support. Progent can also help with transitioning from older systems to MS Windows or Linux solutions. Progent's group-based methodology for solving network problems promotes fast escalation, if necessary, to consultants with appropriate expertise to tackle complex situations. This expedites solutions of critical problems, minimizes lost productivity, and cuts service expense.
Progent's UNIX and Linux support engineers can offer urgent online help troubleshooting anomalies affecting UNIX/Linux systems based on leading variants of UNIX including:
Apple Mac OS X
IBM AIX Operating System
HP-UX (Hewlett Packard UNIX)
Berkeley UNIX (BSD)
Silicon Graphics IRIX
Progent's ProSight Fixed-price Managed IT Services for Small and Medium Size Businesses
Progent provides a selection of budget-friendly, fixed-price managed services designed to allow small and mid-size organizations to benefit from the same best-of-breed technology used by many of the industry's top enterprises. The ProSight line of network monitoring and management services covers all critical areas of modern networking such as email protection, behavioral-based threat defense, cloud-based backup and disaster recovery, infrastructure monitoring and management, VM cloud hosting, and network asset documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that utilizes cutting edge behavior analysis tools to defend endpoint devices and physical and virtual servers against modern malware attacks such as ransomware and email phishing, which routinely evade traditional signature-matching AV tools. ProSight Active Security Monitoring safeguards on-premises and cloud-based resources and offers a single platform to manage the complete threat progression including filtering, infiltration detection, mitigation, remediation, and post-attack forensics. Top capabilities include one-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against new attacks. Learn more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Physical and Virtual Endpoint Security and Exchange Filtering
ProSight Enhanced Security Protection managed services deliver ultra-affordable multi-layer protection for physical servers and VMs, workstations, smartphones, and Exchange email. ProSight ESP uses adaptive security and advanced heuristics for round-the-clock monitoring and responding to cyber assaults from all attack vectors. ProSight ESP provides firewall protection, penetration alerts, endpoint management, and web filtering through leading-edge tools packaged within one agent managed from a unified console. Progent's data protection and virtualization consultants can help you to plan and implement a ProSight ESP environment that meets your company's specific needs and that helps you demonstrate compliance with legal and industry information security regulations. Progent will help you specify and implement security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alerts that call for urgent action. Progent can also assist your company to install and verify a backup and restore system such as ProSight Data Protection Services (DPS) so you can recover rapidly from a potentially disastrous cyber attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services from Progent offer small and mid-sized businesses a low cost and fully managed service for reliable backup/disaster recovery (BDR). Available at a fixed monthly price, ProSight Data Protection Services automates and monitors your backup processes and allows rapid restoration of critical data, applications and virtual machines that have become lost or corrupted due to hardware failures, software glitches, natural disasters, human mistakes, or malware attacks like ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, apps, system images/, plus Hyper-V and VMware virtual machine images/. Important data can be backed up on the cloud, to an on-promises storage device, or mirrored to both. Progent's backup and recovery specialists can provide world-class support to set up ProSight Data Protection Services to be compliant with government and industry regulatory standards like HIPPA, FINRA, and PCI and, whenever needed, can help you to restore your critical information. Find out more about ProSight Data Protection Services Managed Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the technology of top information security companies to provide web-based control and comprehensive security for your email traffic. The hybrid structure of Progent's Email Guard combines cloud-based filtering with an on-premises security gateway appliance to offer complete defense against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. Email Guard's cloud filter serves as a preliminary barricade and keeps the vast majority of unwanted email from making it to your network firewall. This decreases your vulnerability to external threats and saves network bandwidth and storage. Email Guard's onsite gateway appliance adds a further level of analysis for incoming email. For outbound email, the local gateway offers AV and anti-spam filtering, DLP, and email encryption. The onsite gateway can also assist Microsoft Exchange Server to track and protect internal email that originates and ends within your security perimeter. For more information, see Email Guard spam and content filtering.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and inexpensive for small and mid-sized businesses to map, track, enhance and troubleshoot their connectivity hardware like routers, firewalls, and access points as well as servers, printers, client computers and other devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that infrastructure topology maps are always current, copies and manages the configuration information of virtually all devices connected to your network, monitors performance, and generates alerts when potential issues are detected. By automating complex management and troubleshooting activities, ProSight WAN Watch can cut hours off ordinary chores such as network mapping, reconfiguring your network, locating appliances that require important software patches, or identifying the cause of performance issues. Learn more about ProSight WAN Watch network infrastructure management services.
- ProSight LAN Watch: Server and Desktop Monitoring Services
ProSight LAN Watch is Progentís server and desktop monitoring managed service that uses state-of-the-art remote monitoring and management (RMM) technology to help keep your network running at peak levels by tracking the state of vital assets that drive your business network. When ProSight LAN Watch uncovers a problem, an alert is sent immediately to your specified IT management personnel and your assigned Progent consultant so that any potential problems can be resolved before they can disrupt your network Learn more details about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and applications hosted in a protected fault tolerant data center on a high-performance virtual host set up and maintained by Progent's network support professionals. With the ProSight Virtual Hosting model, the customer retains ownership of the data, the operating system platforms, and the applications. Because the system is virtualized, it can be moved easily to a different hardware environment without a time-consuming and difficult reinstallation procedure. With ProSight Virtual Hosting, you are not tied one hosting provider. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, update, retrieve and safeguard data about your network infrastructure, procedures, business apps, and services. You can quickly locate passwords or IP addresses and be warned automatically about upcoming expirations of SSLs or domains. By cleaning up and organizing your IT documentation, you can eliminate as much as 50% of time spent searching for vital information about your network. ProSight IT Asset Management features a common repository for storing and sharing all documents required for managing your business network such as standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers a high level of automation for collecting and associating IT information. Whether youíre making improvements, performing regular maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the information you require when you need it. Learn more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and affordable alternative for small and mid-size organizations to obtain an unbiased assessment of the overall health of their IT system. Powered by some of the leading remote monitoring and management (RMM) tools in the industry, and overseen by Progent's world-class group of IT experts, ProSight Network Audits show you how well the configuration of your essential network devices adhere to industry leading practices. The Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver instant ROI such as a more manageable Active Directory environment. Both versions also include a year of cutting-edge remote network monitoring and management (RMM). Benefits can include easier management, improved compliance with government and industry security standards, higher utilization of network assets, faster problem resolution, more reliable backup and recovery, and increased uptime. Learn more information about Progent's ProSight Network Audits IT infrastructure assessment.
The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is a low-cost service based on a brief phone interview with a Progent information assurance expert. The interview is intended to help assess your organization's ability to block or recover quickly following an attack by a ransomware strain like Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you personally to collect information about your existing antivirus tools and backup system, and Progent will then deliver a written Basic Security and Best Practices Report document describing how you can follow best practices to create an efficient security and backup system that meets your business requirements. For more information, see Progent's ProSight Ransomware Preparedness Report.
Special Consulting Programs Available from Progent
Progent can provide the services of seasoned remote consulting professionals for contract IT programs. Progent's rates for ongoing consulting projects are determined based on the level of expertise of the engineers involved. Progent's experience with these important fields of information technology allows customers to execute major projects within budget and on schedule. Progent's project-based remote engineering solutions include:
How Your Orlando Business Can Contact Progent's Remote Support Professionals
Help Desk Services
Progent's Help Desk programs for companies with environments based on Microsoft, Cisco, macOS and OS X, or UNIX/Linux platforms include comprehensive Call Center outsourcing, virtual Helpdesk services, and Help Desk operations consulting. Progent's Help Desk outsourcing services are designed for businesses who don't have the money or time to build and maintain an in-house Help Desk Call Center but who want quick communication with an efficient Help Desk with professional phone support as well as the expertise to escalate the most challenging trouble tickets to high-level consultants.
Progentís Virtual Help Desk is intended for bigger companies and acts as a transparent addition to your established Help Desk organization. Progent's Virtual Help Desk can operate as a an escalation alternative to handle the most difficult network challenges, or be available in hectic circumstances when your other service providers are swamped.
Progent's Help Desk team of experienced information technology consultants offers your computer users in Orlando or anywhere in the state of Florida rapid contact with a large technical support resource with substantial background delivering telephone-based support and remote troubleshooting for IT systems that incorporate Microsoft, Cisco, macOS and OS X, UNIX, or Linux components. Progent's concentration is to give the Call Center recognition as a significant driver of company performance, and Progent's target is to resolve rather than merely annotate IT problems.
- Applications Services: Training, Customization, and Problem Solving
Progent's Applications Consulting staff can supply online professional consulting support and training in key application fields including ERP, MRP, custom financial systems, and Customer Relationship Management. Progent also offers expertise, custom development, and training for Microsoft business applications including CRM, Microsoft Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To learn more information on Progent's consulting, custom development, and training offerings, visit Progent's Business Application Experts Group.
- Centralized and Automated Management of Hybrid Cloud Networks
System Center 2016 unifies and automates the management of hybrid cloud networks through comprehensive integration with Windows Server 2016 servers, Windows 10 clients; seamless management of mixed-OS environments that include various Linux distributions, Hyper-V and VMware vSphere; and better cloud support including tighter integration with Intune for Apple iPhone and Android smartphone management plus native integration with Microsoft Operations Management Suite for cloud-based analytics. Progent's System Center 2016 consultants offer world-class remote and onsite support for all elements of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help your business to design and install a new deployment of Microsoft System Center 2016, expand or optimize an existing one, migrate smoothly from an earlier release of System Center, or debug your System Center environment.
- Online Hybrid Network Monitoring and Reporting Services
Progent can deliver companies in Orlando, or anywhere in the state of Florida, online IT infrastructure monitoring by providing Microsoft System Center Operations Manager (SCOM 2016) consulting services and System Center 2012 Operations Manager (SCOM 2012) support. Progent can customize Operations Manager for your business so that your computer support is proactive rather than reactive. By uncovering possible problems before they expand into crashes, system monitoring can minimize stressful and expensive network breakdowns. Progent can also use server and infrastructure monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Solaris, or Apple macOS and OS X environments, Microsoft Windows systems, or networks that incorporate a variety of OS platforms.
To contact Progent about urgent phone-based support with Windows, macOS and OS X, or Linux/UNIX computer systems, go to Progent's Nationwide Remote Support, call 1-800-993-9400, or go to Contact Progent.
For companies and startups in Orlando or anywhere in the state of Florida, Progent's phone-based network support engineers are ready to deliver professional and economical IT help the moment your business has to have it. More than 15 years of providing remote technical assistance has led to Microsoft Partner status for Progent's team of engineers and has allowed Progent to acquire world-class troubleshooting capability and to refine remote access technology to fix IT problems rapidly while eliminating the expense and lost time that comes with in-person support visits.
Even if your Orlando office relies on a local independent support technician or employs an in-house IT staff that can deal with typical computer problems, Progentís Microsoft certified engineers can still offer an easy and transparent remote extension of your on-site resources for situations when your regular IT support personnel either don't have the availability or the expertise to solve unexpected network emergencies or particularly challenging integration problems.
Features of Progent's Online Network Support for Orlando
Progent's online help, Internet-based repair, system security expertise, and network administration services offer offices in Orlando or throughout the state of Florida the greatest leverage for your support budget. Whether you need occasional phone help and Internet-based network repair or ongoing Help Desk Call Center support and network management, Progent's experts can provide your organization enterprise-level IT support while permitting you to eliminate the expense and hassle of running a large internal IT organization. Highlights of Progent's National Remote Support program include:
- Fast Telephone Access to Microsoft Certified Support Specialists
Progent's staff of Microsoft-certified engineers can deliver immediate and affordable expertise to businesses in Orlando and is also ideal for customers in geographic regions of Florida that have a limited supply of technicians with proven expertise supporting Microsoft's latest family of server technologies. All Progent phone support staff have at least 10 years of background integrating Microsoft solutions. As a Microsoft Partner support firm, Progent has the use of a broad range of Microsoft support tools, technical information, and on-going education.
- By the Minute Billing to Minimize Costs
Progent offers remote help on a per-minute basis, so you pay only for the services you use. Progent asks for no minimum fee for online service and requires no monthly retainer for support services delivered during regular business hours. This saves you from facing big invoices for routine fixes.
- Access to Cisco Certified Network Infrastructure Professionals
Progent's certified experts for Cisco offers access to on-staff professionals with skill in planning, implementing, and supporting networking environments based on Cisco technology. Progent can provide a CCIE or Cisco Certified Network Professional to show you how to build fast, reliable, and secure infrastructure for wireline and wireless networking.
- Application Specialists Consulting
Progent's basic consulting services consist of system integration, MS Exchange Server consulting, system security design, and Help Desk outsourcing services. Progent's Experts group can provide world-class consulting expertise in critical application areas. Help available from the Application Experts Team covers:
Dynamics GP Consulting and Programming
Microsoft Office Project Expertise
Microsoft Office 365 solutions consulting
Office Excel and Office 365 Excel Consulting and VBA Programming
Microsoft Office Word and Office 365 Word Support
Business Information (BI) Reporting Consulting and Training
BI Reporting Development and Troubleshooting
UNIX, Linux and Solaris Integration
MS SQL Server 2017 migration, SQL Server 2016 Application Development, and Microsoft SQL 2014 Software Programming and Troubleshooting
Oracle DBA Services and Software Development
MySQL Project Management and Software Design
Amazon Marketplace Web Service Software Design and Programming
By providing a full service one-stop resource for network generalists and specialists, Progent is able to deliver fast, affordable, and comprehensive IT solutions that meet the special needs of your company.
- Advanced Remote Connectivity Tools
Protected remote connectivity allows Progent's service professionals to see precisely what your customers see. This makes it possible to find fast solutions to problems that might otherwise demand an expensive onsite visit. State-of-the-art online connectivity software and experienced technicians combine to allow Progent to repair most IT issues quickly and economically. Progent is an industry leader in online support and remote system analysis.
- Support for Leading VPN Products
Progent can provide secure Virtual Private Network connectivity for gateways from leading VPN vendors such as Microsoft, Cisco, WatchGuard and CheckPoint. Secure VPN remote connectivity enables the experts at Progent's Technical Response Center to repair your system remotely without weakening network security.
- 24x7 Service for High System Availability
For organizations with line-of-business applications, Progent can provide optional round-the-clock remote support services. Used in conjunction with automated 24x7 server monitoring based on Microsoft Operations Manager 2007, this offering can help ensure maximum network uptime.
- Help Desk Call Center
Progent's Help Desk support programs are intended specifically for budget-constrained businesses whose workers require immediate recourse to a Help Desk Call Center with expert telephone support and complete escalation ability.
How Is Progent Different from Other Service Organizations?
Progent is a Microsoft Certified Partner support company and Progent's staff size, range of IT expertise, refined remote support software, and understanding of corporate IT allow offices to escape the pitfalls of exclusive dependence on smaller service firms, independent freelance service providers, or limited internal IT help.
Progent adds value by offering:
How Does Our Company Start Receiving Online Technical Help from Progent?
- Best Practices
Progentís staff of Microsoft and Cisco qualified consultants average longer than ten years of hands-on professional experience, in the trenches of network support, performing a wide range of technical projects for a large array of clients. Every Progent consultant shares a refined collection of personal best practices which are incorporated into shared leading practices standards that Progent instills in its support staff. This guarantees that you get not only expert technical capability, but also a consultant with proven methods for using technical knowledge to fix actual network problems rapidly.
- Value Pricing
Progent's pricing policy is to bill for phone support and in-person visits per minute. Consequently, you pay only for delivered services. Progent does not impose a higher rate for after-hours or emergency service, and inside California or in regions where Progent provides in-person service, Progent does not bill for travel except for emergency support where on-site time is less than 4 hours. Also, Progent applies no initialization charge and requires no retainer for support services delivered during normal working hours. Many service organizations impose large minimum payments or charge for every quarter hour or longer. Progent's one-minute granularity eliminates large bills for quick solutions so you will not be forced to allow minor problems to fester.
- Complete Records of Delivered Services
Progent has created a comprehensive support reporting system that stores and formats complete documentation for all delivered support activities. Unlike many freelance consultants or local service organizations who provide scant documentation or details of tasks performed, every service delivered by Progent is accompanied by comprehensive documentation. Each Progent consultant has use of the support reports transmitted by each consultant to every customer. The practice of detailing and archiving support records results in more effective support and eliminates a slew of typical misfortunes such as when a service client is effectively held captive to a consultant who refuses to let go of vital service information.
- 24x7 Network Monitoring with MS System Center Operations Manager
Progent is one of the few consulting companies to provide round-the-clock network monitoring services powered by Microsoft Operations Manager. MS Operations Manager causes your computer maintenance to be proactive instead of reactive. By revealing possible problems before they result in lost productivity, system monitoring can keep your IT network from stressful and costly availability losses.
To initiate Progent's online help offerings or to learn more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for network help, go to Immediate Network Support.