Central Florida Contact Information:
Progent offers consulting services and onsite technical support in metropolitan Orlando and Tampa Florida.
Progent locations in Central Florida
Fast and Affordable Online Troubleshooting for Orlando Networks
For businesses in Orlando or anywhere in the state of Florida, Progent offers online help for information systems based on any mix of Microsoft Windows, Cisco, Apple macOS and OS X, or Linux platforms. Progent's Microsoft certified engineers have delivered remote troubleshooting to companies in all 50 states in the United States. (Check out recommendations from Progent's clients.) Progent also can furnish the consultation services of Cisco CCIE network specialists to solve challenging infrastructure problems, as well as the assistance of CISA and CISSP-qualified cybersecurity experts to handle advanced security architecture and diagnostic jobs.
Progent's online technical support experts offer exceptional value due to the fact that they have the real-world experience and are equipped with the sophisticated tools necessary to resolve most information system problems rapidly. This reduces immediate expenses since solutions accumulate minimal chargeable consulting minutes. Online help also avoids the cost of dispatching a consultant to your site. Your organization benefits even more with indirect expenses by minimizing or avoiding network downtime and related costs stemming from business discontinuity, disgruntled customers and vendors, idle workers, and distracted executives. Progent's extensive online consulting experience is particularly important for organizations that depend on public clouds for critical network infrastructure or applications such as Azure, Amazon AWA, or Exchange Online, where onsite support may not be an option.
Progent's billing model for remote support is designed to stretch your network support dollar. Progent charges per minute for phone assistance, so you pay just for the support that you receive. Unlike typical online support firms, Progent imposes no startup charge or minimum payments. Progent's per-minute billing unit and simple policy for pricing avoid situations where speedy. minor solutions manage to turn into substantial invoices. Progent's skill at solving problems quickly means you spends less cash.
Progent's Remote Consulting and Technical Support Services
Through years of experience, Progent has refined a collection of optimized technologies and field-tested methodologies which ensure the maximum level of effectiveness for remote technical support and repair for information systems of all sizes. Progent offers safe Virtual Private Network support for VPN gateways from a variety of leading sources such as Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN technology permits the experts of Progent's online support team to interface to your company's computer system without compromising network security.
Progent's advanced service database system maintains thorough records of the support that Progent's clients have been provided. Progent's staff service personnel have the benefit of the details of support provided to every customer by every Progent engineer. This history of trouble tickets and repairs is stored as a conveniently exploitable support knowledge base that permits Progent's remote technical experts to share their knowledge company-wide to make sure that the efficiency of Progent's technical support grows daily. Progent's advanced accreditations and close associations with key technology companies including Cisco and Microsoft open up other vast technical support databases and permit priority response from vendors' in-house engineering staff so Progent's online consulting specialists can arrive at the most efficient solutions in the least time.
Online support services provided by Progent to businesses in Orlando and anywhere in the state of Florida include:
Authorized Windows Expertise
Progent's Microsoft-qualified remote support experts can provide network troubleshooting and IT help for all Microsoft server platforms. Progent is a Microsoft Certified Partner and can offer your company the expertise of consulting engineers who can help you with a broad range of technology support services including
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid cloud environments, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 maintenance,
MS Exchange 2016 Server planning and deployment, Microsoft Exchange Server 2013 configuration,
Exchange Server 2010 management,
SharePoint Server application development,
Microsoft Skype for Business Server migration consulting, Lync Server 2013 management, and Microsoft Communications Server 2007 upgrade,
Microsoft Forefront TMG management and ISA Server 2006 maintenance, MS SQL Server 2017 expertise,
Microsoft SQL Server 2016 migration and programming and SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) network monitoring,
Project Server planning,
Microsoft Office Access Application Development and Troubleshooting,
SBS Server support, and
Windows Essentials migration and cloud integration.
Progent in addition offers a broad array of affordable PC desktop consulting and support services to help you company to install, integrate, repair, and manage desktop PCs and notebooks powered by Windows. Progent's PC desktop consulting services include offering Microsoft Windows 10 migration assistance as well as Microsoft System Center 2012 Configuration Manager (SCCM 2012) planning and deployment, System Center 2016 Configuration Manager (SCCM 2016) cloud integration, and Intune expertise to centralize the administration of your PCs and web-facing mobile devices.
Contact a Cisco CCIE for High-level Infrastructure Problem Solving
The Cisco Certified Internetwork Expert certification is the premier accreditation for network consultants, and certifies a person's technical skills at the master level. Cisco-qualified CCIEs can resolve the most difficult issues occurring in network infrastructure planning, installation, administration, compliance, and repair. Cisco qualified CCIEs can cooperate closely with Cisco's internal support staff in isolating problems with Cisco IOS Software network management utilities and coming up with alternate approaches or locating program patches. CCIEs represent an excellent cost-effectiveness because their broad experience allows them to fix problems quickly. In typical instances, less qualified engineers can wrestle for many hours or days with the same tasks that a Cisco CCIE can fix in minutes. Progent's Cisco-qualified CCIE consultants can interface to your computer system via sophisticated remote troubleshooting tools to perform fast, secure, and affordable diagnosis and remediation.
Progent's CCIEs can provide assistance with all of Cisco's industry-leading family of infrastructure devices. Cisco technology support available from Progent includes ASA Next Generation firewalls with Firepower Services configuration and debugging, Cisco routers configuration and troubleshooting, Cisco Catalyst switch integration and support, Cisco Nexus switch consulting, Meraki switches consulting and troubleshooting services, Cisco Unified Communications Manager/CallManager configuration and technical support, Cisco Voice over IP phones and IP video phones solutions and wireless IP phones configuration, Cisco Meraki wireless AP planning and set up, Cisco Aironet APs deployment help, Cisco wireless controllers support Services, Cisco VPN Setup and troubleshooting help, and SIP and CUBE integration solutions for SIP PSTN trunks and CUBE integration expertise. Progent also offers online and onsite wireless site surveys to assist you to modernize your Wi-Fi infrastructure.
CISM and CISSP Certified System Security Professionals
Progent's certified CISSP and CISSP-ISSAP security and compliance experts can provide a variety of system protection services to bolster the immunity of your Windows, macOS and OS X, or Linux environment against assaults or help your business to recover rapidly following a damaging breach. Security services offered by Progent include: comprehensive information security analysis using utilities such as GFI LANguard Network Security Scanner, EEYE Vulnerability Scanner, and software from Metasploit and Netcat; fast cleanup after virus and worm attacks; configuring firewalls; designing secure mechanisms for off-site and mobile access; protecting your email system from spam and directory harvest attacks; and initiating round-the-clock proactive monitoring.
Hybrid Cloud Integration Solutions
Progent can provide advanced online consulting to help businesses of all sizes connect their information networks with leading public clouds such as Microsoft Azure and Amazon Web Services (AWS). Progent can assist you to plan and administer cost-effective environments that support Windows and Linux operating systems and apps in either cloud-based systems or in hybrid architectures that seamlessly combine local IT assets as well as public clouds. To assist you to incorporate public cloud services with physical datacenters, Progent can provide a variety of public cloud migration support services that include Office 365 integration with on-premises Exchange,
Microsoft Azure hybrid cloud planning and deployment consulting, Amazon Web Services hybrid cloud integration support, and Amazon Web Marketing Service (WMS) programming and debugging. Progent has more than 15 years of experience providing advanced consulting services online, and Progent can help you successfully carry out your cloud integration projects on schedule and within your budget.
VMware Site Recovery Manager and NSX Planning and Deployment
VMware's Site Recovery Manager is a component of VMware vCenter that lets you orchestrate, automate and verify a repeatable workflow for restoring applications and services rapidly after an outage. SRM supports centrally managed and automated disaster recovery, application mobility, plus non-intrusive site relocation, failback and site re-protect. SRM also supports transparent testing for site recovery, upgrades and patches and can produce reports to verify complete service restoration, validate SLAs and demonstrate DR compliance. Progent offers the support of a VCDX certified VMware Site Recovery Manager consultant to help you to plan, configure, test and manage a disaster recovery system powered by VMware Site Recovery Manager.
Progent's VMware vSphere and vCloud experts have extensive experience of VMware vCloud Director, VMware vRealize Automation (vRA), vRealize Orchestrator and vCloud used for administering private and hybrid cloud environments that provide high uptime, data security, and application mobility. Progent also offers advanced VMware NSX consulting from a VCDX-NV certified network designer to assist your organization to create a fully virtualized Software Defined Data Center that can be provisioned or migrated in minutes and administered with a high level of automation independent of the physical components making up the basic IP network.
UNIX, Linux, Sun Solaris, and macOS and OS X Support Services
Progent's UNIX, Linux experts and Apple macOS and OS X specialists offer online consulting services to address a wide range of information technologies including network architecture, email solutions, system and process security, plus UNIX and Microsoft Windows integration. For server hardware consolidation and easy management in environments that combine Linux-based systems with Windows, Progent offers VMware vSphere integration and Citrix XenServer expertise. Progent can also assist with transitioning from legacy systems to MS Windows or Linux solutions. Progent's group-based methodology for solving network problems promotes quick escalation, if necessary, to consultants with task-relevant expertise to handle complex scenarios. This accelerates solutions of urgent problems, reduces network downtime, and cuts service expense.
Major Linux platforms for which Progent can provide expert support include:
ProSight Fixed-price Managed IT Services for Small and Medium Size Businesses
Progent offers a selection of affordable, flat-rate services designed to enable small and mid-size organizations to utilize the same cutting-edge technology deployed by some of the world's top enterprises. Progent's ProSight line of network monitoring and management services addresses all key aspects of information technology such as email protection, security and compliance, automated backup and disaster recovery, network infrastructure management, VM cloud hosting, and network asset documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint protection (EPP) service that incorporates cutting edge behavior-based machine learning technology to defend endpoints as well as physical and virtual servers against modern malware attacks such as ransomware and file-less exploits, which routinely evade traditional signature-matching AV products. ProSight Active Security Monitoring safeguards local and cloud resources and provides a single platform to manage the entire malware attack progression including blocking, identification, mitigation, cleanup, and forensics. Key features include single-click rollback using Windows VSS and real-time system-wide immunization against new threats. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Protection and Exchange Email Filtering
ProSight Enhanced Security Protection managed services offer ultra-affordable multi-layer protection for physical servers and VMs, workstations, smartphones, and Microsoft Exchange. ProSight ESP utilizes adaptive security and advanced heuristics for round-the-clock monitoring and reacting to security assaults from all vectors. ProSight ESP provides two-way firewall protection, intrusion alerts, endpoint management, and web filtering through leading-edge tools incorporated within a single agent accessible from a unified control. Progent's security and virtualization experts can help you to design and implement a ProSight ESP deployment that addresses your company's unique needs and that allows you demonstrate compliance with legal and industry information protection standards. Progent will help you specify and configure security policies that ProSight ESP will manage, and Progent will monitor your network and react to alarms that require urgent attention. Progent can also help you to set up and verify a backup and disaster recovery system like ProSight Data Protection Services (DPS) so you can get back in business quickly from a destructive security attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Microsoft Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services from Progent provide small and medium-sized organizations a low cost and fully managed service for reliable backup/disaster recovery (BDR). Available at a low monthly cost, ProSight DPS automates and monitors your backup processes and enables rapid restoration of vital files, applications and virtual machines that have become lost or damaged due to hardware failures, software glitches, natural disasters, human error, or malicious attacks such as ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, apps, system images/, plus Hyper-V and VMware virtual machine images/. Important data can be backed up on the cloud, to a local device, or mirrored to both. Progent's backup and recovery specialists can provide world-class expertise to configure ProSight Data Protection Services to to comply with government and industry regulatory standards like HIPPA, FIRPA, PCI and Safe Harbor and, when necessary, can assist you to recover your critical information. Learn more about ProSight Data Protection Services Managed Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the technology of top data security vendors to provide web-based control and comprehensive security for your email traffic. The powerful structure of Email Guard managed service combines a Cloud Protection Layer with a local security gateway device to provide advanced defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-based threats. Email Guard's cloud filter serves as a first line of defense and blocks most unwanted email from reaching your network firewall. This decreases your vulnerability to external threats and conserves system bandwidth and storage space. Email Guard's on-premises security gateway appliance provides a further level of inspection for inbound email. For outgoing email, the onsite gateway offers anti-virus and anti-spam protection, DLP, and email encryption. The onsite gateway can also assist Exchange Server to track and safeguard internal email traffic that stays inside your corporate firewall. For more information, see ProSight Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Network Infrastructure Management
Progentís ProSight WAN Watch is an infrastructure management service that makes it simple and inexpensive for smaller businesses to map, track, enhance and troubleshoot their networking hardware like switches, firewalls, and load balancers plus servers, printers, client computers and other devices. Incorporating cutting-edge RMM technology, WAN Watch makes sure that infrastructure topology diagrams are always updated, captures and displays the configuration information of virtually all devices on your network, tracks performance, and generates alerts when issues are detected. By automating tedious network management activities, ProSight WAN Watch can knock hours off ordinary tasks like network mapping, expanding your network, finding devices that need important updates, or isolating performance issues. Find out more about ProSight WAN Watch network infrastructure monitoring and management services.
- ProSight LAN Watch: Server and Desktop Remote Monitoring Services
ProSight LAN Watch is Progentís server and desktop remote monitoring service that uses advanced remote monitoring and management technology to help keep your network running efficiently by checking the health of vital assets that power your business network. When ProSight LAN Watch detects a problem, an alert is sent automatically to your designated IT personnel and your Progent consultant so any looming issues can be addressed before they can impact your network Find out more details about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and applications hosted in a secure fault tolerant data center on a high-performance virtual machine host configured and maintained by Progent's IT support professionals. Under the ProSight Virtual Hosting service model, the customer retains ownership of the data, the OS software, and the apps. Because the system is virtualized, it can be moved easily to an alternate hardware solution without requiring a time-consuming and difficult configuration process. With ProSight Virtual Hosting, you are not locked into a single hosting provider. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, update, retrieve and safeguard information about your network infrastructure, procedures, applications, and services. You can quickly locate passwords or IP addresses and be warned about upcoming expirations of SSL certificates or domains. By cleaning up and managing your IT infrastructure documentation, you can save as much as half of time thrown away looking for vital information about your IT network. ProSight IT Asset Management features a centralized repository for holding and collaborating on all documents related to managing your network infrastructure like recommended procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for collecting and associating IT information. Whether youíre making enhancements, performing maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the information you require as soon as you need it. Find out more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and low-cost alternative for small and mid-size organizations to obtain an unbiased assessment of the overall health of their IT system. Based on a selection of the leading remote monitoring and management platforms in the industry, and overseen by Progent's certified team of information technology experts, ProSight Network Audits show you how closely the deployment of your essential infrastructure assets conform to leading practices. The Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and provide immediate benefits like a cleaner Active Directory system. Both also come with a year of cutting-edge remote network monitoring and management. Advantages can include simpler management, improved compliance with data security requirements, more efficient utilization of network resources, quicker problem resolution, more dependable backup and restore, and increased uptime. See more information about Progent's ProSight Network Audits network infrastructure review.
The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is an affordable service built around a phone interview with a Progent backup/recovery expert. The fact-finding interview is designed to evaluate your company's ability to block or recover rapidly following an assault by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you personally to collect information about your current antivirus tools and backup/recovery system, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can follow industry best practices to build an efficient security and backup/recovery system that meets your business needs. For additional information, visit The ProSight Ransomware Preparedness Report Service.
Additional Consulting Services Available from Progent
Progent offers the services of world-class online consulting experts for contract information technology programs. Billing rates for ongoing consulting projects are determined according to the qualifications of the consultants required. Progent's background in these important areas of computer technology enables clients to execute major projects economically and on schedule. Progent's special online consulting solutions include:
How Your Orlando Business Can Contact Progent's Online Support Professionals
Call Center Expertise
Progent's Help Desk support alternatives for companies with networks based on Microsoft, Cisco, macOS and OS X, or UNIX/Linux platforms include full-service Help Desk outsourcing, virtual Helpdesk support services, and Call Center consulting. Progent's Call Center outsourcing support services are well suited for businesses who lack the budget to build and maintain an in-house Call Center but who require fast response from an effective Help Desk Call Center with professional phone support plus the technical depth to escalate complex trouble tickets to advanced engineers.
Progentís Virtual Help Desk is intended for bigger companies and operates as a seamless reinforcement of your current Help Desk resources. Progent's Virtual Help Desk can act as a an escalation option to resolve the toughest computer system challenges, or be available in hectic circumstances when your ordinary service providers are swamped.
Progent's Help Desk team of seasoned network professionals gives your customers in Orlando or anywhere in the state of Florida immediate access to a reliable technical support resource with years of background offering phone consulting and online repair service for networks powered by Microsoft, Cisco, macOS and OS X, UNIX, or Linux technology. Progent's charter is to give the Call Center recognition as a crucial contributor to company success, and Progent's goal is to resolve instead of simply annotate network issues.
- Business Applications Support: Education, Customization, and Troubleshooting
Progent's Applications Experts Group offers online and in-depth consulting expertise and education in specific business application areas such as ERP, Manufacturing Requirements Planning, accounting system customization, and CRM. Progent also offers expertise, customization, and education for popular Microsoft applications such as Microsoft CRM, MS Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To learn more information on Progent's consulting, custom development, and education offerings, see Progent's Business Application Experts Team.
- Centralized and Streamlined Management of Hybrid Cloud Environments
Microsoft System Center 2016 centralizes and automates the management of hybrid cloud environments through advanced integration with Windows Server 2016 servers, Windows 10 clients; seamless management of mixed-OS environments that include various Linux distributions, Microsoft Hyper-V and VMware vSphere; and better public and private cloud support including closer integration with Microsoft Intune for iPhone and Google Android smartphone management plus native integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center 2016 consulting experts can provide advanced remote and onsite support for all components of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist organizations of any size to design and configure a new deployment of Microsoft System Center 2016, expand or tune your current one, migrate efficiently from a previous version of System Center, or debug your System Center environment.
- Online IT Infrastructure Monitoring and Reporting Support
Progent offers businesses in Orlando, or anywhere in the state of Florida, online hybrid network monitoring and reporting by providing System Center Operations Manager consulting and System Center 2012 Operations Manager support. Progent can configure Operations Manager for your business so your IT maintenance is proactive rather than reactive. By detecting possible problems before they evolve into network outages, remote monitoring can avoid inconvenient and costly network breakdowns. Progent can also utilize system monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Solaris, or Apple macOS and OS X environments, Windows systems, or systems based on a combination of OS platforms.
To contact Progent about emergency online assistance with Windows, macOS and OS X, or Linux networks, go to Progent's Urgent Phone-Based Help, phone 1-800-993-9400, or visit Contact Progent.
For companies and new businesses in Orlando or anywhere in the state of Florida, Progent's online computer support engineers are ready to deliver effective and economical IT help the moment your organization has to have it. More than a decade of delivering remote technical assistance has led to Microsoft Partner status for Progent's consultants and has allowed Progent to acquire world-class troubleshooting skills and to fine tune online access tools to repair network problems rapidly while eliminating the expense and lost time associated with on-site support visits.
Even if your Orlando organization has a local independent support technician or employs an in-house organization that can handle the majority of network issues, Progentís Microsoft certified consultants can offer a convenient and transparent virtual expansion of your on-site resources in cases when your usual service personnel either don't have the availability or the knowledge to solve sudden network emergencies or especially complicated integration problems.
Details of Progent's Remote Computer Services for Orlando
Progent's online help, remote repair, network security consulting, and system administration services offer companies in Orlando or anywhere in the state of Florida unparalleled leverage for your IT budget. Whether you require one-time phone support and remote network repair or full-time Help Desk outsourcing support and system administration, Progent's experts can provide your office enterprise-level network support while permitting you to avoid the cost and hassle of running a large in-house IT organization. Key features of Progent's online help services include:
- Immediate Phone Access to Microsoft Qualified Experts
Progent's team of Microsoft-certified engineers can deliver fast and economical expertise to businesses in Orlando and is also ideal for networks in more remote areas of Florida that have a limited supply of consultants with proven expertise supporting Microsoft's latest line of server technologies. All Progent phone support staff have at least 10 years of experience supporting Microsoft products. As a Microsoft Partner support firm, Progent has the advantage of a wide range of Microsoft support tools, service databases, and continuing education.
- Per Minute Rates to Reduce Expenses
Progent provides online help on a per-minute basis, so you pay only for the support you receive. Progent asks for no minimum fee for phone support and requires no monthly subscription fee for support services provided during normal business hours. This keeps you from facing big bills for routine fixes.
- Availability of Cisco Certified Network Architecture Professionals
Progent's registered experts for Cisco can provide access to on-staff professionals who have experience in designing, deploying, and troubleshooting networking environments powered by Cisco products. Progent can provide a CCIE or CCNP to show you how to build high-speed, reliable, and secure infrastructure for wireline and wireless networking.
- Application Specialists Group
Progent's basic support offerings consist of technology integration, Microsoft Exchange consulting, corporate security planning, and Help Desk Call Center support. Progent's Experts group can provide world-class consulting support in critical business applications. Help offered by the Application Experts staff includes:
Dynamics GP/Great Plains Support and Programming
Microsoft Office Project and Project Online Training
Microsoft Office 365 solutions support
Office Excel and Office 365 Excel Consulting and Application Development
Microsoft Office Word and Microsoft Office 365 Word Expertise
Business Information (BI) Reporting Development and Troubleshooting
BI Reporting Development and Troubleshooting
UNIX, Linux and Solaris Support
MS SQL Server 2017 planning and migration, Microsoft SQL Server 2016 Application Design, and SQL Server 2014 Application Programming and Troubleshooting
Oracle Project Management and Software Programming
MySQL DBA Services and Software Programming
Apple Macintosh Consulting
Amazon Marketplace Web Service Software Design and Programming
By providing a convenient one-stop resource for IT generalists and specialists, Progent is able to tailor fast, cost-effective, and thorough information technology solutions that match the specific requirements of your business.
- Advanced Online Access Software
Secure remote access allows Progent's service experts to observe precisely what your customers see. This makes it easier to produce quick solutions to problems that might otherwise demand a costly onsite service call. Effective remote connectivity tools and expert technicians together enable Progent to repair most network problems rapidly and affordably. Progent is a pioneer in offsite support and remote system monitoring.
- Support for Popular VPN Gateways
Progent supports secure Virtual Private Network connectivity for gateways from major VPN vendors including Microsoft, Cisco, WatchGuard and CheckPoint. Secure VPN online access enables the experts at Progent's Technical Response Center to repair your system remotely without jeopardizing system security.
- 24-hour Service for High System Uptime
For businesses with vital applications, Progent can provide optional round-the-clock remote technical services. Combined with automated 24x7 server monitoring based on MS System Center Operations Manager, this offering can help produce maximum system uptime.
- Help Desk Call Center
Progent's Help Desk Call Center services are intended specifically for budget-constrained offices whose clients need instant recourse to a Help Desk service with expert phone support and full escalation capability.
How Is Progent Unique from Other Support Firms?
Progent is a Microsoft Certified Partner consulting company and Progent's head count, depth of technical expertise, fine tuned remote support tools, and understanding of corporate IT allow offices to escape the limitations of exclusive reliance on smaller consulting firms, individual freelance service providers, or limited internal IT help.
Progent stands out by providing:
How Does My Business Start Getting Online Technical Support from Progent?
- In-depth Expertise in Microsoft's Entire Family of Servers
Progent offers in-depth support for Microsoftís powerful server platforms with services such as Windows Server 2019 migration services, Windows Server 2016 hybrid cloud solutions, Windows 2012 R2 Server planning and integration support services, Windows Server 2008 upgrades, Windows 2003 upgrades, MS Exchange 2016 migration, Exchange 2013 integration, Microsoft Exchange Server 2010 management, Microsoft Exchange Server 2007 and Exchange 2003 Server migration, plus Microsoft SQL Server 2017 planing and migration, Microsoft SQL Server 2016 integration, SQL Server 2014 consulting support, and SQL Server maintenance.
- Value Pricing
Progent's pricing model is to bill for remote service and in-person visits per minute. Consequently, you are invoiced just for received services. Progent does not impose a more expensive rate for after-hours or emergency service, and inside California or in areas where Progent offers in-person service, Progent does not bill for travel time except for urgent support where on-site work is less than four hours. In addition, Progent applies no minimum fee and requires no retainer for services delivered during regular business hours. Many service organizations demand large minimum payments or charge for every quarter hour or longer. Progent's one-minute granularity avoids large bills for fast solutions so you will not be tempted to permit less critical problems to fester.
- Complete Records of Delivered Services
Progent has created a sophisticated support reporting system that stores and organizes detailed documentation for all billed support activities. Unlike some freelance consultants or local service firms who offer minimal documentation or specifics of tasks done, each service provided by Progent is tracked by comprehensive documentation. Each Progent consultant has use of the support documentation transmitted by each staff member to every customer. The practice of detailing and organizing service activity results in more effective support and avoids a slew of common misfortunes such as when a support client is effectively held captive to a consultant who refuses to release the keys to the kingdom.
- Automated Server Monitoring with Microsoft Operations Manager
Progent is one of the only support companies to offer 24x7 network monitoring services based on MS Operations Manager. MS System Center Operations Manager causes your network maintenance to be anticipatory instead of reactive. By uncovering potential problems before they result in lost productivity, network monitoring can save your information network from stressful and expensive service losses.
To get started with Progent's online help services or to learn more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for network support, visit Immediate Online Support.