Immediate Online Help for Orlando IT Networks
For organizations in Orlando or anywhere in Florida, Progent offers remote support for information systems based on Microsoft Windows, Cisco, Apple macOS and OS X, or Linux technology. Progent's Microsoft Premier engineers have provided online troubleshooting to companies in all 50 states in the U.S. (Check out testimonials from Progent's clients.) Progent also can furnish the expertise of Cisco CCIE-certified network specialists to help with complex networking issues, plus the assistance of CISA and CISSP-qualified cybersecurity experts to handle advanced security architecture and troubleshooting issues.
Progent's online technical support engineers offer excellent value because they possess the real-world experience and have access to the advanced technology necessary to resolve most information system issues quickly. Efficient support reduces immediate expenses since service calls use up fewer chargeable minutes. Online support also eliminates the cost of sending a consultant to your office. Your organization benefits additionally in incidental expenses by minimizing or avoiding network downtime and associated losses resulting from business discontinuity, upset customers and vendors, idle employees, and de-focused management. Progent's advanced online consulting expertise is particularly important for businesses that depend on public clouds for critical network infrastructure or software like Microsoft Azure, Amazon AWA, or Office 365 Exchange Online, where onsite tech support may not be useful.
Progent's billing model for remote support is structured to stretch your network support investment. Progent bills per minute for telephone-based consulting, so you pay only for the services that you actually get. Unlike many remote support companies, Progent imposes no service activation fee or minimum fees. Progent's per-minute billing unit and simple model for pricing prevent situations where speedy. minor fixes manage to end up as major invoices. Progent's skill at disposing of problems efficiently means you saves money.
Progent's Remote Consulting and Technical Support Services
Through years of experience, Progent has mastered an array of customized tools and field-tested processes that permit the highest degree of efficiency for remote consulting and repair for information networks of any size. Progent offers safe VPN support for gateways from multiple popular companies including Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN connectivity allows the experts of Progent's Technical Response Center to access your company's computer system without breaching system security.
Progent's powerful customer support database application maintains extensive records describing the support that Progent's clients have received. Progent's authorized engineers have access to the history of services delivered to every Progent client by every Progent consultant. This database of issues and repairs is structured as a quickly accessible proprietary database that enables Progent's remote support engineers to communicate their experiences with the whole team to ensure that the efficiency of Progent's support grows over time. Progent's extensive list of accreditations and working relationships with key vendors including Cisco and Microsoft open up additional vast support knowledge bases and permit quick access to manufacturers' internal product engineers with the result that Progent's online consulting experts can determine the most efficient solutions in the least time.
Online technical services offered by Progent to customers in Orlando and throughout the state of Florida include:
Authorized Windows Support
Progent's Microsoft-certified online service experts can deliver computer system troubleshooting and consulting help for the complete line of Microsoft server platforms. Progent is a Microsoft Certified Partner and can provide your company the expertise of support engineers who can help you with a broad range of technology support services including
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid systems, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 maintenance,
Microsoft Exchange 2016 Server migration, Microsoft Exchange 2013 integration,
Microsoft Exchange 2010 management,
SharePoint Server 2013 design, SharePoint 2016 migration and hybrid deployment support, Microsoft Skype for Business planning and deployment consulting, Lync Server integration, and Office Communications Server upgrade,
Microsoft Forefront TMG 2010 management and ISA Server maintenance, Microsoft SQL Server 2017 expertise,
Microsoft SQL Server 2016 migration and development and SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) network monitoring,
Project Server training,
Microsoft Access Application Development and Troubleshooting,
SBS Server 2011 consulting, and
Windows Essentials migration and cloud integration.
Progent in addition can deliver a wide range of affordable desktop support services to help your business to deploy, integrate, troubleshoot, and administer workstations and notebooks based on Windows. Progent's desktop support services cover areas such as providing Microsoft Windows 10 integration help plus Microsoft System Center 2012 Configuration Manager planning and installation, System Center 2016 Configuration Manager (SCCM 2016) cloud integration, and Microsoft Intune consulting to centralize the management of your desktops and cloud-connected mobile devices.
Talk to a Cisco Certified Internetwork Expert for High-level Network Troubleshooting
The Cisco Certified Internetwork Expert credential is the top recognition for network consultants, and indicates an individual's technical knowledge at the expert level. Cisco CCIEs know how to deal with even the most difficult problems surrounding network design, installation, maintenance, security, and repair. Cisco qualified CCIEs can cooperate on a privileged basis with Cisco's internal product support engineers in isolating anomalies with IOS network administration utilities and coming up with workarounds or identifying program patches. Cisco CCIEs represent an exceptional cost-effectiveness since their deep expertise allows them to fix problems rapidly. In many instances, less seasoned consultants can struggle for hours or days with the same problems that a CCIE can fix in a few minutes. Progent's Cisco CCIE certified consultants can tie into your environment by means of the latest on-line support technology to provide quick, safe, and affordable diagnosis and remediation.
Central Florida Contact Information:
Progent offers consulting services and onsite technical support in metropolitan Orlando and Tampa Florida.
Progent locations in Central Florida
Progent's Cisco-qualified CCIEs offer help for the entire range of Cisco's market leading selection of connectivity devices by offering services such as:
CISSP and ISSAP Certified Network Security Consultants
Progent's certified CISM, CISSP, and CISSP-ISSAP security and compliance experts offer a range of system protection services that can strengthen the immunity of your Windows, macOS and OS X, Linux, or UNIX network against attacks or assist your business to recover quickly following a damaging breach. Security support services available from Progent include: in depth data security audits using tools such as GFI LANguard NSS, EEYE Vulnerability Scanner, and products from Metasploit and Netcat; quick recovery from virus and worm assaults; setting up firewalls; building safe mechanisms for remote and mobile communication; protecting your messaging infrastructure from spam and DHA attacks; and managing round-the-clock proactive monitoring.
Hybrid Cloud Integration Solutions
Progent offers expert online support services to help businesses of any size integrate their IT infrastructure with leading public cloud platforms including Microsoft Azure and Amazon Web Services (AWS). Progent can assist your it team to design and administer cost-effective ecosystems that can include Windows and Linux operating systems and apps in either cloud-only systems or in hybrid network models that utilize local resources as well as cloud services. To help you to incorporate public clouds with networks, Progent can provide a variety of public cloud integration support services such as Office 365 Exchange Online integration with on-premises Exchange deployments,
Azure hybrid cloud planning and deployment consulting, Amazon AWS hybrid cloud integration support, and Amazon Web Marketing Service development and troubleshooting. Progent has over 15 years of background providing high-level consulting services remotely, and Progent can make sure you successfully carry out your cloud integration projects on schedule and affordably.
VMware Site Recovery Manager Consulting
VMware's Site Recovery Manager (SRM) is a component of VMware vCenter that lets you define, automate and verify a repeatable workflow for recovering applications and services quickly after an outage. Site Recovery Manager provides centrally managed and automated disaster recovery, application mobility, plus non-intrusive site migration, failback and re-protect. SRM also enables non-disruptive testing for disaster recovery, updates and fixes and can produce reports to confirm full service restoration, validate SLAs and prove compliance. Progent offers the support of a VCDX certified VMware Site Recovery Manager consultant to help your organization to plan, deploy, test and administer a DR system based on VMware Site Recovery Manager.
Progent's VMware vSphere and vCloud consultants have in-depth experience of VMware vCloud Director (vCD), vRealize Automation, vRO and vCloud Suite tools for administering private and public cloud and hybrid cloud environments that provide high availability, security, and disaster recovery. Progent also offers world-class VMware NSX expertise from a VCDX-NV certified network architect to assist your organization to create a completely virtualized Software Defined Data Center that can be set up or migrated instantly and managed with a high degree of automation regardless of the hardware making up the basic IP network.
UNIX, Linux, Solaris, and macOS and OS X Support Services
Progent's UNIX/Linux consultants and Apple macOS and OS X technology specialists can provide remote support services to cover a wide range of information technologies such as system infrastructure, messaging solutions, system and process security, plus UNIX and Windows coexistence. For server hardware economization and simplified management in networks that incorporate Linux-based systems and Microsoft Windows, Progent offers VMware integration and Citrix support. Progent can also assist with migration from older systems to Windows or Linux-based environments. Progent's team-oriented methodology for solving technical problems enables fast escalation, when required, to consultants with task-relevant experience to tackle challenging scenarios. This accelerates repair of urgent problems, reduces network downtime, and cuts support costs.
Important Linux versions for which Progent offers expert support include:
Progent's ProSight Flat-rate Managed Services for Small and Medium Size Organizations
Progent offers a selection of budget-friendly, flat-rate managed services designed to enable small and medium-size businesses to benefit from the same advanced IT solutions used by some of the world's top enterprises. Progent's ProSight series of outsourced network management services covers all critical facets of information technology such as email protection, behavioral-based threat defense, cloud-based backup/recovery, infrastructure monitoring and management, virtual server hosting, and network asset documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection service that incorporates cutting edge behavior analysis technology to guard endpoints as well as physical and virtual servers against new malware attacks such as ransomware and email phishing, which routinely get by legacy signature-matching AV tools. ProSight Active Security Monitoring protects on-premises and cloud resources and provides a single platform to manage the entire threat lifecycle including blocking, identification, mitigation, remediation, and forensics. Key capabilities include single-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against new attacks. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Protection and Microsoft Exchange Filtering
Progent's ProSight Enhanced Security Protection managed services deliver economical multi-layer protection for physical servers and virtual machines, workstations, smartphones, and Exchange Server. ProSight ESP uses adaptive security and modern behavior analysis for continuously monitoring and responding to security threats from all vectors. ProSight ESP offers two-way firewall protection, penetration alerts, device control, and web filtering via leading-edge tools incorporated within one agent managed from a single console. Progent's security and virtualization consultants can help your business to design and configure a ProSight ESP environment that addresses your organization's unique requirements and that helps you prove compliance with legal and industry data protection standards. Progent will assist you define and configure security policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alerts that call for immediate action. Progent can also help you to set up and test a backup and disaster recovery solution like ProSight Data Protection Services so you can get back in business rapidly from a destructive security attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified endpoint security and Microsoft Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services from Progent offer small and medium-sized organizations an affordable and fully managed solution for secure backup/disaster recovery. For a low monthly cost, ProSight Data Protection Services automates and monitors your backup processes and enables rapid recovery of critical files, applications and VMs that have become unavailable or damaged as a result of component failures, software bugs, natural disasters, human error, or malware attacks such as ransomware. ProSight DPS can help you back up, recover and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to a local storage device, or to both. Progent's BDR specialists can provide advanced support to set up ProSight Data Protection Services to be compliant with regulatory standards such as HIPPA, FINRA, PCI and Safe Harbor and, when necessary, can assist you to recover your business-critical data. Learn more about ProSight DPS Managed Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering and email encryption service that uses the infrastructure of leading information security vendors to deliver centralized control and world-class security for all your inbound and outbound email. The powerful architecture of Email Guard managed service combines cloud-based filtering with a local gateway device to provide complete defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. Email Guard's cloud filter serves as a preliminary barricade and blocks the vast majority of unwanted email from reaching your network firewall. This reduces your exposure to external threats and conserves system bandwidth and storage space. Email Guard's onsite gateway appliance adds a deeper level of analysis for incoming email. For outgoing email, the on-premises gateway provides anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The onsite security gateway can also assist Microsoft Exchange Server to track and safeguard internal email that stays within your corporate firewall. For more details, visit ProSight Email Guard spam and content filtering.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and affordable for small and mid-sized organizations to map, track, reconfigure and troubleshoot their connectivity appliances like switches, firewalls, and access points as well as servers, endpoints and other devices. Incorporating state-of-the-art Remote Monitoring and Management (RMM) technology, WAN Watch ensures that network diagrams are kept current, copies and displays the configuration information of almost all devices connected to your network, tracks performance, and generates notices when potential issues are discovered. By automating tedious network management processes, ProSight WAN Watch can cut hours off common chores like making network diagrams, reconfiguring your network, locating devices that need important software patches, or resolving performance issues. Find out more details about ProSight WAN Watch infrastructure monitoring and management services.
- ProSight LAN Watch: Server and Desktop Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring managed service that uses advanced remote monitoring and management (RMM) technology to keep your IT system running at peak levels by checking the health of critical assets that drive your information system. When ProSight LAN Watch uncovers a problem, an alarm is transmitted automatically to your specified IT personnel and your Progent consultant so any looming problems can be addressed before they have a chance to impact productivity Learn more details about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small organization can have its key servers and apps hosted in a secure Tier III data center on a fast virtual host configured and maintained by Progent's network support experts. Under Progent's ProSight Virtual Hosting service model, the client owns the data, the OS software, and the applications. Since the system is virtualized, it can be moved immediately to a different hardware environment without requiring a lengthy and difficult configuration process. With ProSight Virtual Hosting, your business is not locked into a single hosting provider. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, maintain, find and protect information related to your IT infrastructure, processes, applications, and services. You can instantly find passwords or IP addresses and be alerted about upcoming expirations of SSLs or domains. By cleaning up and organizing your network documentation, you can eliminate as much as 50% of time spent trying to find vital information about your IT network. ProSight IT Asset Management includes a common location for holding and sharing all documents required for managing your network infrastructure such as recommended procedures and self-service instructions. ProSight IT Asset Management also offers a high level of automation for gathering and relating IT information. Whether youíre planning enhancements, performing maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the knowledge you require when you need it. Learn more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and affordable alternative for small and mid-size businesses to get an objective evaluation of the overall health of their information system. Powered by a selection of the top remote monitoring and management (RMM) platforms in the industry, and overseen by Progent's world-class group of IT professionals, ProSight Network Audits help you see how closely the configuration of your essential network devices adhere to industry best practices. The Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and deliver instant ROI like a more manageable Active Directory (AD) environment. Both versions also include one year of cutting-edge remote network monitoring and management (RMM). Advantages can include lower-cost management, improved compliance with data security standards, higher utilization of IT assets, quicker problem resolution, more reliable backup and recovery, and higher availability. Learn more about Progent's ProSight Network Audits network infrastructure review.
The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is an affordable service based on a brief interview with a Progent information assurance expert. The fact-finding interview is designed to evaluate your company's preparedness to block or recover rapidly after an assault by a ransomware strain like Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you directly to collect information concerning your current AV defense and backup/recovery platform, and Progent will then produce a written Basic Security and Best Practices Report detailing how you can follow best practices to build a cost-effective AV and backup/recovery environment that aligns with your company's needs. For details, see Progent's ProSight Ransomware Preparedness Report Service.
Additional Support Programs Available from Progent
Progent offers the services of world-class remote consulting experts for contract information technology projects. Progent's rates for longer-term consulting tasks are determined according to the qualifications of the consultants involved. Progent's background in these special areas of computer technology allows customers to complete major initiatives within budget and on schedule. Progent's special remote engineering services include:
How Your Orlando Company Can Contact Progent's Online Support Experts
Help Desk Call Center Expertise
Progent's Call Center service offerings for companies with networks based on Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux platforms include full-service Help Desk services, shared Help Desk services, and Help Desk process consulting.
Progent's Standard Help Desk Services provide small businesses a comprehensive solution that handles all aspects of online Level 1 desktop support from initial requests through trouble ticket generation, screen sharing, status tracking, problem resolution, and reporting. Progent offers help desk services at a significant discount off Progent's regular desktop service rates, and Progent can provide the option of rapid on-demand escalation to subject matter experts to handle complex issues.
Progent's Call Center consulting services can assist you in establishing an efficient new Help Desk or revamping your established organization, evaluating or modifying Call Center application software to handle the special demands of your corporation, or providing occasional phone support personnel to reinforce your existing Help Desk Call Center group during unusually busy events such as software transitions, mass updates, or installing brand new applications.
Progent's Call Center staff of experienced network experts offers your computer users in Orlando or anywhere in the state of Florida fast access to an efficient support resource with extensive background delivering phone support and remote diagnostics for computer environments based on Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux technology. Progent's charter is to earn the Help Desk Call Center the reputation as a major contributor to company efficiency, and Progent's goal is to resolve rather than simply track technical issues.
- Business Applications Support: Education, Custom Programming, and Integration
Progent's Applications Experts Team can supply online and in-depth engineering expertise and training in key business application fields such as ERP, MRP, accounting system customization, and Customer Relationship Management (CRM). Progent also offers consulting, custom programming, and education for familiar Microsoft business applications including CRM, Microsoft Project, Microsoft Office 365 Word, and Office 365 Excel. To find out more information about Progent's consulting, custom development, and training offerings, visit Progent's Applications Experts Team.
- Centralized and Streamlined Management of Hybrid Cloud Networks
Microsoft System Center 2016 centralizes and automates the management of hybrid cloud networks through advanced support for Windows Server 2016, Windows 10 clients; seamless integration of heterogeneous environments that incorporate Linux, Hyper-V and VMware vSphere; and better public and private cloud support including closer integration with Microsoft Intune for iPhone and Google Android smartphone management plus native integration with Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center 2016 consulting experts can provide world-class remote and onsite expertise for all components of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help organizations of any size to plan and install a new implementation of Microsoft System Center 2016, extend or optimize an existing one, upgrade efficiently from a previous release of System Center, or debug your System Center solution.
- Online Hybrid Network Monitoring Services
Progent offers businesses in Orlando, or anywhere in the state of Florida, online IT infrastructure monitoring and reporting by providing Microsoft System Center Operations Manager (SCOM) consulting and Microsoft System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can customize Operations Manager to fit your business so that your computer support is proactive rather than reactive. By detecting looming issues before they grow into downtime, system monitoring can ward off disruptive and costly network breakdowns. Progent can also utilize network monitoring products such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Solaris, or Apple macOS and OS X systems, Microsoft Windows systems, or networks that support a combination of operating systems.
To contact Progent about emergency remote assistance with Windows, macOS and OS X, or Linux/UNIX computer systems, go to Progent's Emergency Phone-Based Support, call 1-800-993-9400, or refer to Contact Progent.
For offices and new businesses in Orlando or anywhere in the state of Florida, Progent's phone-based network support specialists are ready to deliver effective and cost-effective IT help the instant your organization has to have it. Long experience providing online tech support has earned Microsoft Partner certification for Progent's team of engineers and has helped Progent to develop high-end troubleshooting capability and to refine remote access technology to repair IT problems rapidly while avoiding the expense and lost time associated with on-site service calls.
Even if your Orlando organization relies on a regular freelance support technician or employs a full time IT staff that know how to deal with common network issues, Progentís Microsoft certified consultants are available to offer a convenient and seamless remote extension of your local resources for situations when your usual service personnel either lack the time or the experience to address sudden system emergencies or particularly complicated integration problems.
Advantages of Progent's IT Support for Organizations in Orlando
Progent's remote IT consulting services allow your Orlando organization to enjoy the benefits of timely, enterprise-class network support without the expense of maintaining an in-house IT staff. Your information system will acquire added business value by becoming more available, productive, and secure. Advantages to your company include:
- Seamless remote expansion of your local support resources
For most organizations in Orlando and throughout Florida, local computer service resources, whether consisting of independent consultants or a full-time IT staff, can handle the majority of network problems. However, IT crises might strike when local resources are too busy or unavailable, and some problems may be associated with technology that is beyond the scope of your onsite support technicians. In these cases, Progent's on-call service experts give you a convenient, quick, and economical solution to supplement your local resources and to pass on useful knowledge to increase your ability to resolve future problems in-house.
- Less Dependence on Freelance Service Providers
For IT maintenance, smaller businesses often depend on independent freelance service providers. Although freelance consultants carry smaller overhead than big service organizations and can afford to charge marginally less, they are often overbooked, making it hard to respond quickly to urgent situations. If an independent consultant is busy with another client, ill, on vacation, or in training, the absence of reserve help may require your business to wait for assistance during an emergency. As your company grows, network unavailability and trouble with vital applications become more costly. The budget you thought you were conserving on a freelancer can be consumed fast by lost productivity. Progent provides a dependable source of reserve support experts to make sure your IT system stays available.
- Build a Scalable Basis for Seamless Expansion
Companies typically start with an information system created on a shoestring budget. Without a strong framework, band-aid repairs often get thrown onto a shaky foundation. When a company grows, reliability and scalability problems can hinder the productivity of the business. These poorly built systems require careful assessment, intelligent strategic planning, and extensive IT expertise to evolve to a network infrastructure that can provide the stable foundation to handle vital business requirements and simplify downstream expansion.
- Work with Problem Solvers Rather Than Technology Sellers
Smaller companies require guidance and technical education to navigate through an increasingly complex maze of product alternatives capable of accelerating business growth and improving productivity. These companies do not need a network engineer who is trying to resell a certain vendor's products. IT support and product sales can result in a situation where the recommended
solution is designed around a predetermined technology rather than the true needs of a client. Progent eliminates these conflicts by offering only services rather than products. This enables Progent to match IT expertise with the best interests of clients.
What Makes Progent Unique from Other Support Organizations?
Progent is a Microsoft Certified Partner support company and Progent's number of employees, breadth of technical knowledge, fine tuned support tools, and understanding of corporate IT allow offices to avoid the pitfalls associated with exclusive reliance on smaller service firms, individual freelance consultants, or over-stretched in-house resources.
Progent stands out by providing:
How Does My Business Begin Receiving Remote Computer Help from Progent?
- Best Practices
Progentís staff of Microsoft and Cisco Certified experts average more than a decade of hands-on industry background, in the trenches of IT support, executing a wide range of IT projects for an extensive array of customers. Each Progent consultant shares a refined collection of personal best practices which are incorporated into shared leading practices training that Progent instills in its support team. This means that you get not just world-class technical skills, but also a support engineer with field-tested approaches for applying computer knowledge to repair actual network problems rapidly.
- Value Pricing
Progent's pricing model is to charge for online service and on-premises visits per minute. Consequently, you are charged just for received services. Progent does not impose a more expensive rate for after-hours or priority support, and within California or in areas where Progent provides on-site support, Progent does not bill for travel time except for emergency support where on-site work is less than 4 hours. Also, Progent imposes no minimum charge and asks no monthly commitment for services provided during regular business hours. Many support organizations demand substantial minimum fees or charge for every fifteen minutes or longer. Progent's fine granularity avoids big bills for quick repairs so you will not be forced to allow minor problems to stay unaddressed.
- Knowledge Transfer
Progent is committed to knowledge transfer from Progent's support experts to customers. By educating clients to handle technical issues that are within their comfort zone, Progent can focus on offering high-value skills where Progent has few competitors. Companies who work with trusted independent consultants or who maintain in-house IT personnel benefit when Progent passes on information about new technology and tested processes to make their networks more reliable, secure, and productive.
- Automated Network Monitoring with MS System Center Operations Manager
Progent is one of the only IT service firms to provide 24x7 system tracking services powered by MS Operations Manager. Microsoft Operations Manager causes your network support to be anticipatory instead of reactive. By anticipating potential issues before they result in downtime, system monitoring can save your IT network from stressful and costly service disruptions.
To initiate Progent's Nationwide Remote Support offerings or to learn more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for network support, go to Immediate Online Support.