Immediate Remote Technical Support for Orlando Computer Networks
For companies located in Orlando or anywhere in the state of Florida, Progent offers online technical support for computer systems based on any mix of Microsoft, Cisco, Apple macOS and OS X, or Linux platforms. Progent's Microsoft qualified consulting experts have provided remote troubleshooting to businesses in every state in the United States. (Check out recommendations from Progent's customers.) In addition, Progent can furnish the consultation services of Cisco CCIE network specialists to help with challenging networking problems, plus the assistance of CISA and CISSP-qualified security consultants to handle advanced security architecture and diagnostic issues.
Progent's remote technical support experts provide exceptional leverage due to the fact that they have the real-world experience and have access to the advanced technology necessary to solve most information system issues rapidly. Efficient support lowers direct costs since solutions use up minimal chargeable minutes. Remote help also eliminates the expense of dispatching an engineer to your location. Your organization saves even more in indirect costs by reducing or avoiding system downtime and related costs stemming from business discontinuity, disgruntled customers and vendors, unproductive employees, and de-focused executives. Progent's extensive online technical support expertise is especially helpful for businesses that are dependent on public clouds for vital infrastructure or applications such as Microsoft Azure, Amazon Web Service, or Office 365 Exchange Online, where onsite tech support may not be an option.
Progent's billing model for online support is structured to leverage your network support investment. Progent bills per minute for phone consulting, so you owe only for the support that you receive. Unlike typical online service organizations, Progent asks for no service activation charge or minimum job duration. Progent's one-minute billing unit and clean model for pricing eliminate situations where speedy. minor fixes somehow end up as big bills. Progent's penchant for dealing with technical issues efficiently means you spends less cash.
Progent's Online Consulting and Troubleshooting Expertise
Over the years, Progent has mastered a collection of customized tools and field-proven methodologies that promote the maximum level of efficiency for remote technical support and troubleshooting for computer systems of any size. Progent provides secure VPN support for gateways from a variety of leading sources such as Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN connectivity permits the engineers of Progent's online support team to communicate with your company's network remotely without compromising corporate security.
Progent's powerful customer support database application keeps detailed documentation for all service that Progent's customers have been provided. Progent's staff engineers have access to the specifics of services provided to every Progent customer by any Progent consultant. This history of issues and responses is structured as a quickly searchable internal database that permits Progent's online technical experts to communicate their knowledge with the whole team to make sure that the efficiency of Progent's support grows daily. Progent's high-level certifications and working relationships with important technology companies such as Cisco and Microsoft open up additional vast support databases and permit priority response from manufacturers' in-house support staff with the result that Progent's remote consulting experts are able to determine the most efficient resolutions in the least time.
Online technical services available from Progent to clients in Orlando and anywhere in the state of Florida include:
Authorized Windows Support
Progent's Microsoft-qualified remote support experts can deliver computer system troubleshooting and consulting help for the complete line of Microsoft server technologies. Progent is a Microsoft Certified Partner and can offer your company the expertise of support engineers who can help you with a broad variety of platform support including
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid systems, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 maintenance,
MS Exchange 2016 planning and deployment, Exchange 2013 configuration,
Microsoft Exchange 2010 monitoring and support,
SharePoint Server design,
Skype for Business planning and deployment consulting, Microsoft Lync Server 2013 management, and Microsoft Communications Server 2007 upgrade,
Forefront TMG administration and ISA Server migration, MS SQL Server 2017 consulting,
SQL Server 2016 integration and programming and Microsoft SQL Server 2014 support,
Systems Center Operations Manager (SCOM) system monitoring and reporting,
Project Server and Project Server Online training,
Microsoft Office Access Development and Training,
SBS Server 2011 support, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent also offers a wide array of affordable PC desktop support services to help you company to deploy, integrate, repair, and administer workstations and laptops powered by Microsoft Windows. Progent's PC desktop consulting services cover areas such as offering Microsoft Windows 10 upgrade assistance as well as Microsoft System Center 2012 Configuration Manager (SCCM 2012) design and deployment, System Center 2016 Configuration Manager (SCCM 2016) cloud integration, and Intune expertise to streamline the management of your desktops along with your web-facing mobile devices.
Talk to a Cisco Certified Internetwork Expert (CCIE) for Complex Infrastructure Problem Solving
The Cisco CCIE certification is the highest accreditation for network infrastructure consultants, and validates an individual's technical knowledge at the expert level. Cisco CCIEs know how to handle even the most stubborn challenges encountered in network infrastructure design, deployment, management, protection, and repair. Cisco CCIEs work on a privileged basis with Cisco's in-house engineers in isolating problems with IOS network administration tools and coming up with workarounds or identifying software updates. Cisco CCIEs represent an exceptional value because their deep expertise allows them to solve problems rapidly. In common cases, less seasoned engineers can wrestle for many hours or days with identical tasks that a Cisco-qualified CCIE can dispose of in minutes. Progent's Cisco CCIE certified engineers can connect to your network using sophisticated remote troubleshooting technology to provide quick, safe, and affordable diagnosis and remediation.
Progent's CCIEs offer consulting for all of Cisco's market leading selection of connectivity devices. Cisco infrastructure support available from Progent includes ASA Next Generation firewalls with Firepower configuration and debugging, Cisco routers configuration and troubleshooting, Cisco Catalyst switch integration and support, Nexus switch consulting and support services, Cisco Meraki switches consulting services, Cisco Unified Communications Manager (CallManager) configuration and troubleshooting, Cisco VoIP phones and IP video desktop phones solutions and Cisco wireless IP phones configuration, Cisco Meraki wireless access point planning and configuration, Cisco Aironet APs planning and integration help, Cisco WiFi controllers consulting, Cisco VPN and Network Security Consulting support, and SIP and CUBE infrastructure solutions for SIP trunking and Cisco CUBE integration expertise. Progent can also provide remote and onsite Wi-Fi site surveys to help you to modernize your Wi-Fi infrastructure.
CISSP, ISSAP, and CISM Qualified System Security Experts
Progent's accredited CISM, CISSP, and CISSP-ISSAP security and compliance consultants can provide a variety of security solutions that can bolster the safety of your Windows, macOS and OS X, Linux, or UNIX environment against assaults or help your business to clean up rapidly after a serious breach. Security consulting services available from Progent include: comprehensive network security audits utilizing tools such as GFI LANguard, AMAP Application Scanner, and products from Metasploit and Nikto; quick recovery from virus and worm assaults; setting up firewalls; designing secure architectures for off-site and mobile access; defending your email infrastructure against spam and DHA attacks; and managing 24x7 proactive monitoring.
Hybrid Cloud Integration Solutions
Progent offers expert online consulting support to help organizations of any size connect their networks with leading public cloud platforms including Microsoft Azure and Amazon Web Services. Progent can assist your it team to plan and administer cost-effective ecosystems that can include Windows and Linux operating systems and apps in both cloud-based solutions or in hybrid network models that combine physical IT assets as well as public cloud services. To help you to incorporate public cloud services with networks, Progent offers a variety of public cloud migration support services such as Office 365 integration solutions with on-premises installations of Exchange,
Azure hybrid cloud planning and integration services, Amazon Web Services (AWS) hybrid cloud migration, and Amazon Web Marketing Service (WMS) development and debugging. Progent has over 15 years of background providing advanced consulting services remotely, and Progent can make sure you complete your cloud migration projects quickly and affordably.
VMware Site Recovery Manager and NSX Consulting
VMware's Site Recovery Manager (SRM) is an extension to VMware vCenter that allows you to define, automate and verify a repeatable runbook for recovering applications and services rapidly after an outage. SRM supports centrally controlled and automated recovery, application mobility, plus transparent site relocation, failback and re-protect. Site Recovery Manager also supports transparent testing for site recovery, upgrades and fixes and can produce audit reports to verify full service restoration, validate Service Level Agreements and demonstrate DR compliance. Progent can provide the skills of a VCDX certified VMware SRM consulting expert to help your organization to plan, configure, test and manage a DR system based on VMware SRM.
Progent's VMware vSphere and vCloud consultants have in-depth experience of VMware vCloud Director (vCD), VMware vRealize Automation (vRA), vRealize Orchestrator and vCloud Suite used for managing private and public cloud and hybrid cloud environments that provide maximum uptime, security, and disaster recovery. Progent also offers world-class VMware NSX expertise from a VCDX-NV certified network designer to help your organization to plan and deploy a completely virtualized Software Defined Data Center (SDDC) that can be set up or migrated instantly and administered with a high degree of automation regardless of the physical components used by the underlying network infrastructure.
UNIX, Linux, Solaris, and Apple macOS and OS X Expertise
Progent's UNIX/Linux consultants and macOS and OS X technology specialists offer remote consulting services to cover a broad array of computer technologies including network architecture, email systems, system and operational security, plus UNIX/Linux and Microsoft Windows coexistence. For server hardware consolidation and easy administration in environments that combine Linux with Windows, Progent can provide VMware vSphere consulting and Citrix XenServer expertise. Progent can also assist with migration from older systems to MS Windows or Linux-based solutions. Progent's team-oriented methodology for solving technical problems enables fast escalation, when required, to engineers with task-relevant experience to handle challenging scenarios. This accelerates solutions of urgent problems, minimizes network downtime, and lowers service costs.
Important Linux versions for which Progent offers expert support include:
Progent's ProSight Fixed-price Managed IT Services for Small and Mid-size Businesses
Progent provides a selection of affordable, flat-rate managed services intended to enable small and mid-size organizations to utilize the same advanced IT solutions used by many of the world's leading corporations. Progent's ProSight line of IT management outsourcing services addresses all critical facets of information technology including email protection, behavioral-based threat defense, automated backup/recovery, network infrastructure health monitoring, VM hosting, and IT resources documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint protection service that incorporates cutting edge behavior-based analysis technology to defend endpoint devices as well as physical and virtual servers against new malware assaults such as ransomware and file-less exploits, which easily get by legacy signature-based anti-virus tools. ProSight Active Security Monitoring safeguards on-premises and cloud-based resources and provides a single platform to manage the entire malware attack progression including filtering, identification, mitigation, remediation, and forensics. Top features include one-click rollback using Windows VSS and automatic network-wide immunization against new attacks. Find out more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Endpoint Protection and Exchange Filtering
Progent's ProSight Enhanced Security Protection (ESP) managed services deliver economical multi-layer security for physical servers and virtual machines, desktops, smartphones, and Microsoft Exchange. ProSight ESP uses adaptive security and advanced heuristics for round-the-clock monitoring and responding to cyber threats from all vectors. ProSight ESP offers two-way firewall protection, penetration alerts, device control, and web filtering through leading-edge tools incorporated within one agent managed from a single console. Progent's security and virtualization consultants can assist you to design and configure a ProSight ESP environment that meets your organization's specific requirements and that helps you demonstrate compliance with government and industry information security regulations. Progent will help you specify and implement security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alarms that require urgent attention. Progent's consultants can also assist your company to install and verify a backup and restore solution like ProSight Data Protection Services so you can recover rapidly from a destructive security attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services from Progent provide small and medium-sized businesses an affordable and fully managed solution for secure backup/disaster recovery. Available at a low monthly cost, ProSight DPS automates your backup processes and allows rapid recovery of critical data, applications and virtual machines that have become unavailable or damaged as a result of component failures, software bugs, natural disasters, human error, or malware attacks such as ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, apps, system images/, plus Hyper-V and VMware images/. Critical data can be protected on the cloud, to an on-promises storage device, or to both. Progent's backup and recovery specialists can provide world-class support to configure ProSight Data Protection Services to be compliant with regulatory standards like HIPPA, FINRA, and PCI and, when needed, can assist you to recover your critical information. Learn more about ProSight DPS Managed Cloud Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the technology of top information security vendors to provide web-based control and comprehensive protection for your email traffic. The hybrid structure of Email Guard combines a Cloud Protection Layer with a local security gateway appliance to provide complete defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-borne malware. Email Guard's Cloud Protection Layer serves as a preliminary barricade and blocks the vast majority of unwanted email from making it to your security perimeter. This reduces your vulnerability to external attacks and saves network bandwidth and storage space. Email Guard's on-premises security gateway appliance provides a deeper layer of inspection for incoming email. For outgoing email, the local security gateway offers AV and anti-spam filtering, DLP, and email encryption. The onsite security gateway can also assist Microsoft Exchange Server to track and safeguard internal email that originates and ends inside your security perimeter. For more details, visit ProSight Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is an infrastructure management service that makes it easy and inexpensive for small and mid-sized organizations to map out, track, enhance and debug their networking hardware like routers, firewalls, and load balancers plus servers, endpoints and other devices. Using state-of-the-art RMM technology, WAN Watch ensures that infrastructure topology diagrams are always current, captures and manages the configuration information of almost all devices on your network, tracks performance, and sends notices when potential issues are discovered. By automating tedious management and troubleshooting activities, ProSight WAN Watch can cut hours off ordinary chores such as making network diagrams, reconfiguring your network, finding appliances that require important updates, or isolating performance problems. Find out more details about ProSight WAN Watch infrastructure monitoring and management services.
- ProSight LAN Watch: Server and Desktop Remote Monitoring Services
ProSight LAN Watch is Progentís server and desktop remote monitoring service that uses advanced remote monitoring and management (RMM) technology to keep your network running efficiently by tracking the health of vital assets that power your information system. When ProSight LAN Watch detects a problem, an alert is transmitted automatically to your specified IT staff and your assigned Progent consultant so all looming issues can be addressed before they have a chance to disrupt productivity Learn more details about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small organization can have its critical servers and apps hosted in a protected Tier III data center on a high-performance virtual machine host configured and maintained by Progent's network support experts. With Progent's ProSight Virtual Hosting model, the customer retains ownership of the data, the OS software, and the applications. Since the system is virtualized, it can be ported immediately to an alternate hardware solution without requiring a time-consuming and technically risky reinstallation process. With ProSight Virtual Hosting, your business is not tied one hosting service. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management
ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, update, find and protect information related to your network infrastructure, processes, business apps, and services. You can quickly locate passwords or serial numbers and be alerted about impending expirations of SSLs or domains. By updating and organizing your IT infrastructure documentation, you can eliminate as much as 50% of time spent searching for vital information about your network. ProSight IT Asset Management includes a common location for holding and collaborating on all documents required for managing your business network such as standard operating procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for gathering and associating IT data. Whether youíre making enhancements, performing regular maintenance, or responding to a crisis, ProSight IT Asset Management gets you the information you need the instant you need it. Find out more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and low-cost way for small and mid-size organizations to obtain an objective assessment of the overall health of their network. Based on a selection of the leading remote monitoring and management (RMM) platforms in the industry, and overseen by Progent's certified team of information technology professionals, ProSight Network Audits show you how closely the configuration of your essential network devices conform to leading practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and deliver immediate ROI like a more manageable Active Directory (AD) system. Both also come with one year of state-of-the-art remote network monitoring and management (RMM). Advantages can include lower-cost network management, improved compliance with government and industry security regulations, higher utilization of IT assets, faster troubleshooting, more dependable backup and recovery, and higher availability. See more information about Progent's ProSight Network Audits network infrastructure review.
Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is a low-cost service centered on a brief discussion with a Progent backup/recovery consultant. The interview is intended to help evaluate your company's ability to stop or recover rapidly following an assault by a ransomware strain like Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you directly to gather information about your existing AV defense and backup/recovery system, and Progent will then produce a custom Basic Security and Best Practices Report describing how you can follow industry best practices to build an efficient security and backup system that aligns with your company's needs. For details, see The ProSight Ransomware Preparedness Report Service.
Special Consulting Programs Offered by Progent
Progent offers the services of seasoned online consulting experts for special information technology projects. Progent's rates for ongoing consulting projects are set according to the level of expertise of the engineers required. Progent's background in these special fields of computer technology allows customers to execute major initiatives economically and on schedule. Progent's special remote engineering solutions include:
How Your Orlando Business Can Contact Progent's Remote Support Professionals
Call Center Services
Progent's Help Desk Call Center programs for organizations with environments that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux technology include comprehensive Call Center outsourcing, virtual Help Desk services, and Call Center consulting. Progent's Call Center outsourcing services are well suited for companies who don't have the money or time to create an internal Help Desk Call Center but who require fast access to an effective Call Center with proficient phone assistance as well as the technical depth to escalate the most challenging problems to advanced engineers.
Progentís Virtual Call Center is intended for bigger companies and acts as a seamless reinforcement of your existing Helpdesk resources. Progent's Virtual Call Center can act as a an escalation alternative for complex network issues, or be available in overflow situations when your regular service providers are overwhelmed.
Progent's Help Desk Call Center staff of experienced network experts provides your computer users in Orlando or anywhere in the state of Florida instant access to a large technical support resource with years of background providing telephone-based consulting and online repair service for networks powered by Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux technology. Progent's concentration is to earn the Call Center the reputation as a key driver of business performance, and Progent's policy is to fix and not simply record network issues.
- Applications Support: Training, Development, and Troubleshooting
Progent's Applications Experts Group can supply online professional engineering support and education in special business application areas that include Enterprise Requirements Planning, Manufacturing Requirements Planning, custom financial systems, and CRM. Progent also can provide expertise, custom programming, and training for popular Microsoft business applications including CRM, MS Office Project, Office 365 Word, and Microsoft Office 365 Excel. To read additional information concerning Progent's expertise, programming, and education offerings, go to Progent's Business Application Experts Team.
- Unified and Streamlined Management of Hybrid Cloud Networks
System Center 2016 centralizes and automates the administration of hybrid cloud networks by offering advanced support for Windows Server 2016, Windows 10 clients; cohesive management of mixed-OS networks that include various Linux distributions, Microsoft Hyper-V and VMware vSphere; and better public and private cloud support including closer integration with Microsoft Intune for Apple iPhone and Google Android smartphone management plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center 2016 consulting experts can provide advanced remote and on-premises expertise for all components of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can help your business to plan and install a new implementation of System Center 2016, expand or optimize an existing one, upgrade smoothly from a prior release of System Center, or troubleshoot your System Center solution.
- Remote IT Infrastructure Monitoring Services
Progent can deliver businesses in Orlando, or anywhere in the state of Florida, remote IT infrastructure monitoring by providing System Center 2016 Operations Manager (SCOM) consulting and Microsoft System Center 2012 Operations Manager (SCOM 2012) support. Progent can adapt SCOM to accommodate your environment so your network maintenance is proactive rather than reactive. By uncovering potential issues before they evolve into downtime, remote monitoring can head off inconvenient and expensive information system crises. Progent can also deploy system monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Solaris, or macOS and OS X environments, Windows environments, or environments that support a combination of platforms.
To contact Progent about emergency phone-based expertise with Microsoft, Apple macOS and OS X, or Linux/UNIX networks, visit Progent's Urgent Online Help, phone 1-800-993-9400, or visit Contact Progent.
For businesses and new ventures in Orlando or anywhere in the state of Florida, Progent's phone-based computer support engineers are ready to deliver expert and cost-effective IT support whenever your organization needs it. Long experience offering remote repair services has earned Microsoft Partner status for Progent's consultants and has allowed Progent to develop high-end troubleshooting skills and to fine tune online access tools to fix IT problems quickly while eliminating the expense and lost time associated with on-site service visits.
Even if your Orlando office has a regular freelance consultant or maintains a full time organization that know how to deal with typical network problems, Progentís Microsoft certified engineers are available to offer an easy and transparent virtual expansion of your on-site resources for situations when your regular service personnel either don't have the bandwidth or the knowledge to handle sudden system crises or particularly tough integration problems.
Details of Progent's Online Computer Support for Orlando
Progent's phone help, remote troubleshooting, system security consulting, and system administration services offer businesses in Orlando or throughout the state of Florida the greatest leverage for your support investment. Whether you need one-time phone help and Internet-based troubleshooting or ongoing Help Desk Call Center support and system administration, Progent's experts can deliver your business enterprise-level network support while allowing you to eliminate the cost and administration overhead of carrying a full-service internal IT staff. Highlights of Progent's online help services include:
- Immediate Phone Access to Microsoft Certified Support Specialists
Progent's staff of Microsoft-certified engineers can provide fast and affordable expertise to offices in Orlando and is also ideal for networks in geographic regions of Florida that lack technicians with in-depth experience supporting Microsoft's current line of server platforms. All Progent phone support staff have at least 10 years of experience integrating Microsoft solutions. As a Microsoft Partner support firm, Progent has the use of a broad range of Microsoft support utilities, technical information, and on-going education.
- Per Minute Billing to Minimize Costs
Progent offers remote support on a by-the-minute basis, so you are billed only for the support you use. Progent asks for no minimum fee for phone support and requires no ongoing retainer for support services delivered during normal business hours. This keeps you from facing big invoices for quick fixes.
- Access to Cisco Network Infrastructure Professionals
Progent's registered experts for Cisco offers help from authorized specialists who have experience in designing, deploying, and troubleshooting networking environments based on Cisco technology. Progent can provide a CCIE or CCNP to help you create fast, high-availability, and secure infrastructure for fixed and mobile networking.
- Application Specialists Consulting
Progent's core consulting services consist of technology integration, MS Exchange expertise, system security planning, and Help Desk outsourcing support. Progent's Application Experts group offers in-depth consulting expertise in specific business applications. Help available from the Application Experts staff includes:
Dynamics GP/Great Plains Support and Programming
Microsoft Office Project Training
Microsoft Office 365 integration consulting
Microsoft Office Excel and Office 365 Excel Consulting and Application Development
Office Word and Microsoft Office 365 Word Support
Business Information (BI) Reporting Consulting and Training
Business Information (BI) Reporting Consulting and Training
UNIX, Linux and Sun Solaris Integration
MS SQL Server 2017 migration, SQL Server 2016 Application Development, and SQL Server 2014 Application Development and Debugging
Oracle Database Administration and Software Programming
MySQL Management and Application Design
Apple Macintosh Help
Amazon Marketplace Web Service (Amazon MWS) Programming and Debugging
By providing a convenient one-stop source for network generalists and specialists, Progent can tailor timely, affordable, and thorough IT solutions that fit the unique needs of your business.
- Advanced Online Access Software
Secure remote access allows Progent's support professionals to observe precisely what your users see. This makes it possible to produce quick fixes to problems that might otherwise demand an expensive onsite visit. Sophisticated online access software and experienced engineers together allow Progent to resolve most IT issues quickly and affordably. Progent is an industry leader in offsite support and remote network analysis.
- Compatibility with Mainstream VPN Gateways
Progent supports safe Virtual Private Network access for gateways from major VPN providers such as Microsoft, Cisco, Sonicwall and CheckPoint. Secure VPN online connectivity enables the engineers at Progent's Technical Response Center to access your network remotely without compromising system security.
- Round-the-Clock Support for Maximum System Uptime
For businesses with mission-critical applications, Progent can provide optional round-the-clock online technical services. Combined with remote 24x7 network monitoring based on MS Operations Manager, this offering can help produce high system availability.
- Help Desk Services
Progent's Help Desk support services are intended specifically for budget-conscious businesses whose clients require immediate access to a Help Desk service with effective phone support and complete escalation capability.
What Makes Progent Unique from Other Support Organizations?
Progent is a Microsoft Partner consulting firm and Progent's head count, range of technical background, fine tuned support tools, and familiarity with corporate IT enable businesses to escape the pitfalls associated with excessive dependence on smaller service firms, individual freelance service providers, or over-stretched in-house IT help.
Progent adds value by offering:
How Does Our Company Begin Getting Remote Network Support from Progent?
- Proven Methodology
Progentís team of Microsoft and Cisco certified consultants average longer than a decade of real-world professional experience, at the forefront of IT support, performing a wide range of IT projects for an extensive array of customers. Each Progent support professional shares a refined set of personal best practices which are combined into company-wide best practices standards that Progent teaches its support staff. This ensures that you get not only world-class IT capability, but also a consultant with field-tested approaches for applying technical knowledge to fix actual network problems quickly.
- Value Pricing
Progent's pricing model is to bill for remote support and on-premises help by the minute. Consequently, you pay exclusively for delivered services. Progent does not impose a higher rate for off-hours or priority support, and within California or in regions where Progent offers on-site service, Progent does not bill for travel except for emergency support where on-site work is less than 4 hours. In addition, Progent imposes no service activation fee and asks no retainer for support services provided during regular business hours. Many service firms impose substantial minimum payments or charge for each fifteen minutes or longer. Progent's one-minute granularity eliminates large invoices for quick solutions so you will not be tempted to allow simple problems to stay unaddressed.
- Full Documentation of Delivered Services
Progent has developed a comprehensive service reporting system that records and organizes detailed documentation for all billed support activities. Unlike many independent consultants or local support organizations who provide minimal documentation or specifics of services performed, every service delivered by Progent is accompanied by full documentation. Every Progent staff member has access to the service reports sent by every consultant to every customer. The practice of detailing and organizing service activity allows more efficient service and avoids a slew of common misfortunes such as when a service client is effectively held hostage to a consultant who refuses to release the keys to the kingdom.
- Remote Server Monitoring with MS System Center Operations Manager
Progent is one of the only IT service companies to provide 24x7 system monitoring services powered by Microsoft System Center Operations Manager. MS System Center Operations Manager allows your network support to be anticipatory rather than reactive. By uncovering potential problems before they cause lost productivity, system monitoring can keep your IT network from stressful and costly service losses.
To get started with Progent's online help services or to learn more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for IT support, visit Immediate Technical Support.