Immediate Online Technical Support for Orlando IT Networks
For companies located in Orlando or anywhere in the state of Florida, Progent provides online support for information systems based on any mix of Microsoft, Cisco, Apple macOS and OS X, or Linux/UNIX technology. Progent's Microsoft Certified engineers have provided remote troubleshooting to businesses in every state in the U.S. (See recommendations from Progent's clients.) Progent also offers the expertise of Cisco CCIE-qualified network specialists to help with challenging infrastructure issues, as well as the assistance of CISA and CISSP-qualified cybersecurity experts to help with advanced security design and diagnostic issues.
Progent's remote technical support experts provide excellent leverage because they possess the practical experience and have access to the advanced tools required to resolve most information system problems rapidly. Efficient support reduces direct costs because service calls require minimal chargeable consulting minutes. Remote support also eliminates the expense of dispatching an engineer to your office. Your organization benefits even more in indirect costs by reducing or eliminating network downtime and related costs resulting from business discontinuity, disgruntled clients, unproductive employees, and de-focused management. Progent's extensive online consulting know-how is especially valuable in environments that are dependent on public clouds for critical network infrastructure or applications such as Microsoft Azure, Amazon AWA, or Office 365 Exchange Online, where onsite IT support may not be an option.
Progent's pricing model for remote support is designed to leverage your IT service investment. Progent charges per minute for telephone-based assistance, so you are billed just for the support that you receive. Unlike typical remote service companies, Progent asks for no service activation fee or minimum payments. Progent's per-minute granularity and simple policy for pricing avoid situations where speedy. minor repairs somehow turn into large bills. Progent's skill at solving technical issues efficiently means you spends less money.
Progent's Remote Consulting and Troubleshooting Expertise
Over time, Progent has refined an array of optimized tools and proven methodologies which permit the maximum level of effectiveness for remote engineering help and troubleshooting for information networks of any size. Progent offers secure VPN support for gateways from a variety of leading vendors such as Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN technology permits the consultants of Progent's remote service group to access your environment without compromising corporate security.
Progent's powerful service reporting system keeps detailed records for all support that Progent's clients have received. Progent's staff service personnel have access to the records of all help provided to every Progent client by any Progent consultant. This database of anomalies and repairs is stored as a quickly searchable support knowledge base that allows Progent's remote support experts to share their experiences company-wide to ensure that the quality of Progent's support services grows over time. Progent's advanced certifications and working associations with major vendors including Cisco and Microsoft open up other extensive technical support databases and permit priority response from vendors' in-house engineering staff so Progent's online consulting experts can determine the best resolutions in the least time.
Remote technical services available from Progent to businesses in Orlando and anywhere in the state of Florida include:
Authorized Windows Support
Progent's Microsoft-premier remote support engineers can deliver network troubleshooting and consulting assistance for all Microsoft server platforms. Progent is a Microsoft Certified Partner and can offer your business the assistance of consulting engineers who can help you with a wide variety of technology support services such as
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid cloud systems, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 migration,
MS Exchange 2016 Server planning and deployment, Exchange Server 2013 integration,
Exchange 2010 management,
SharePoint Server 2019 design and deployment, SharePoint Server 2016 migration and hybrid deployment consulting services, Microsoft Skype for Business Server migration consulting, Lync Server 2013 management, and Microsoft Communications Server 2007 upgrade,
Forefront Threat Management Gateway 2010 management and ISA Server migration, MS SQL Server 2017 expertise,
SQL Server 2016 integration and programming and SQL Server 2014 consulting,
Systems Center Operations Manager system monitoring,
Project Server and Project Server Online planning,
Microsoft Office Access Application Development,
SBS Server consulting, and
Windows 2012 R2 Essentials cloud integration.
Progent also can deliver a wide array of cost-effective desktop support services to help you company to deploy, integrate, repair, and administer workstations and laptops powered by Windows. Progent's desktop consulting services cover areas such as providing Microsoft Windows 10 upgrade support services plus System Center 2012 Configuration Manager planning and deployment, Microsoft System Center 2016 Configuration Manager (SCCM 2016) hybrid cloud integration, and Microsoft Intune integration help to streamline the management of your desktops along with your cloud-connected mobile devices.
Talk to a Cisco Certified Internetwork Expert for High-level Network Problem Solving
The Cisco CCIE certification is the top recognition for network consultants, and indicates a person's networking knowledge at the master level. Cisco-qualified CCIEs know how to deal with the most challenging challenges surrounding network design, deployment, administration, compliance, and troubleshooting. Cisco qualified CCIEs work on a privileged basis with Cisco's in-house support staff in isolating problems with Cisco IOS network management tools and developing alternate approaches or locating program updates. Cisco CCIEs represent an exceptional value because their deep expertise permits them to find solutions for problems quickly. In many cases, less qualified consultants can struggle for many hours or days with the same tasks that a CCIE can fix in a few minutes. Progent's Cisco CCIE engineers can interface to your environment via advanced remote troubleshooting tools to perform fast, safe, and economical diagnosis and repair.
Central Florida Contact Information:
Progent offers consulting services and onsite technical support in metropolitan Orlando and Tampa Florida.
Progent locations in Central Florida
Progent's CCIEs offer expertise in the entire range of Cisco's industry-leading selection of connectivity products by offering services such as:
CISSP, ISSAP, and CISM Premier System Security Professionals
Progent's certified CISM, CISSP, and CISSP-ISSAP security and compliance experts can provide a range of security services that can enhance the safety of your Microsoft Windows, macOS and OS X, or Linux network against internal or external threats or help your business to clean up rapidly following a damaging breach. Security consulting services offered by Progent include: comprehensive network security assessment using tools such as GFI LANguard NSS, NMAP Port Scanner, and software from Solar Winds tools and Netcat; rapid recovery from malicious assaults; configuring firewalls; designing secure architectures for remote and mobile connectivity; guarding your messaging infrastructure against spam and DHA attacks; and instituting 24x7 proactive monitoring.
Hybrid Cloud Integration
Progent offers expert remote consulting support to help companies of any size connect their IT infrastructure with popular public cloud platforms including Azure and Amazon Web Services. Progent can assist your it team to plan and administer cost-effective environments that can include Windows and Linux operating systems and apps in both cloud-centric solutions or in hybrid architectures that combine on-premises resources along with cloud services. To assist you to integrate cloud services with networks, Progent can provide a variety of cloud integration services that include Office 365 Exchange Online integration with on-premises Exchange deployments,
Microsoft Azure hybrid cloud planning and integration services, Amazon Web Services (AWS) hybrid cloud integration, and Amazon Web Marketing Service development and debugging. Progent has over 15 years of experience delivering high-level consulting support remotely, and Progent can make sure you successfully carry out your cloud integration initiatives on schedule and within your budget.
VMware Site Recovery Manager (SRM) Consulting
VMware's Site Recovery Manager is a component of VMware vCenter that lets you specify, automate and verify a repeatable workflow for recovering applications and services rapidly after an outage. SRM provides centrally controlled and automated disaster recovery, application mobility, and non-intrusive site relocation, failback and site re-protect. Site Recovery Manager also enables non-disruptive testing for site recovery, upgrades and fixes and can produce audit reports to verify full service restoration, validate Service Level Agreements and prove compliance. Progent offers the support of a VCDX certified VMware SRM consultant to assist your organization to plan, deploy, test and manage a disaster recovery system powered by VMware SRM.
Progent's VMware vSphere experts have extensive experience of VMware vCloud Director, vRealize Automation (vRA), vRealize Orchestrator (vRO) and vCloud used for administering private and public cloud and hybrid cloud solutions that provide high uptime, data security, and application mobility. Progent also offers world-class VMware NSX consulting from a VCDX-NV certified network designer to help your organization to create a completely virtualized Software Defined Data Center that can be set up or migrated instantly and managed with a high level of automation regardless of the physical components used by the underlying network infrastructure.
UNIX/Linux, Sun Solaris, and macOS and OS X Expertise
Progent's UNIX, Linux experts and macOS and OS X technology specialists offer remote support services to cover a wide array of computer technologies such as system architecture, email solutions, system and operational security, plus UNIX and Windows integration. For server hardware consolidation and simplified management in environments that combine Linux-based systems and Microsoft Windows, Progent offers VMware vSphere integration and Citrix support. Progent can also help with migration from older systems to Microsoft Windows or Linux environments. Progent's team-oriented approach to solving network issues enables quick escalation, when required, to engineers with appropriate experience to tackle challenging situations. This expedites solutions of urgent problems, minimizes network downtime, and lowers service costs.
Progent's UNIX/Linux consultants can offer urgent online assistance troubleshooting anomalies affecting UNIX, Linux, or Solaris systems powered by popular variants of UNIX such as:
Apple Mac OS X
HP-UX (Hewlett Packard UNIX)
Berkeley UNIX (BSD)
Silicon Graphics IRIX (SGI/IRIX)
ProSight Flat-rate Managed IT Services for Small and Mid-size Businesses
Progent offers a family of affordable, fixed-price managed services designed to enable small and mid-size businesses to utilize the same best-of-breed technology deployed by some of the world's top enterprises. Progent's ProSight portfolio of outsourced network management services covers all key facets of information technology such as email protection, behavioral-based threat defense, cloud-based backup and disaster recovery, infrastructure management, virtual server hosting, and IT asset documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint protection solution that incorporates cutting edge behavior-based machine learning tools to defend endpoints and physical and virtual servers against new malware attacks such as ransomware and email phishing, which easily escape legacy signature-matching AV products. ProSight Active Security Monitoring safeguards local and cloud resources and provides a single platform to address the entire threat progression including protection, detection, containment, cleanup, and forensics. Key features include single-click rollback using Windows VSS and real-time system-wide immunization against newly discovered threats. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Endpoint Security and Microsoft Exchange Email Filtering
Progent's ProSight Enhanced Security Protection (ESP) services deliver economical in-depth security for physical servers and VMs, desktops, mobile devices, and Exchange Server. ProSight ESP uses contextual security and advanced heuristics for round-the-clock monitoring and responding to security threats from all vectors. ProSight ESP offers two-way firewall protection, penetration alerts, device management, and web filtering through leading-edge tools packaged within a single agent managed from a single control. Progent's security and virtualization consultants can assist you to design and implement a ProSight ESP environment that meets your company's specific needs and that allows you demonstrate compliance with government and industry information security regulations. Progent will assist you define and configure policies that ProSight ESP will manage, and Progent will monitor your network and respond to alarms that require immediate action. Progent can also help you to install and verify a backup and disaster recovery system like ProSight Data Protection Services so you can recover rapidly from a potentially disastrous cyber attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services from Progent provide small and medium-sized organizations an affordable end-to-end solution for reliable backup/disaster recovery. For a fixed monthly price, ProSight Data Protection Services automates and monitors your backup processes and allows fast restoration of vital data, apps and virtual machines that have become lost or corrupted due to hardware breakdowns, software glitches, natural disasters, human error, or malicious attacks like ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, apps, system images, plus Hyper-V and VMware images/. Critical data can be protected on the cloud, to an on-promises storage device, or mirrored to both. Progent's BDR consultants can provide advanced support to set up ProSight Data Protection Services to be compliant with government and industry regulatory standards such as HIPPA, FIRPA, and PCI and, whenever needed, can assist you to recover your business-critical information. Learn more about ProSight Data Protection Services Managed Cloud Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering service that incorporates the infrastructure of top information security companies to provide web-based control and world-class protection for your email traffic. The hybrid architecture of Email Guard integrates a Cloud Protection Layer with a local security gateway device to provide advanced protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. The cloud filter acts as a first line of defense and keeps the vast majority of threats from making it to your network firewall. This reduces your vulnerability to external attacks and conserves system bandwidth and storage. Email Guard's onsite gateway appliance adds a deeper layer of inspection for inbound email. For outgoing email, the onsite security gateway offers AV and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The on-premises gateway can also assist Microsoft Exchange Server to track and protect internal email that stays inside your corporate firewall. For more information, see Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Infrastructure Management
Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and inexpensive for small and mid-sized organizations to map, monitor, enhance and troubleshoot their connectivity hardware such as switches, firewalls, and wireless controllers as well as servers, endpoints and other networked devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that infrastructure topology diagrams are always current, captures and manages the configuration of almost all devices on your network, monitors performance, and generates notices when problems are discovered. By automating time-consuming network management activities, WAN Watch can cut hours off ordinary tasks such as network mapping, expanding your network, locating devices that require critical updates, or resolving performance issues. Find out more about ProSight WAN Watch network infrastructure management consulting.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring managed service that uses advanced remote monitoring and management (RMM) techniques to keep your network operating at peak levels by checking the health of vital computers that drive your information system. When ProSight LAN Watch uncovers a problem, an alert is transmitted automatically to your designated IT staff and your Progent engineering consultant so all potential issues can be addressed before they have a chance to impact productivity Find out more about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small business can have its key servers and apps hosted in a secure Tier III data center on a fast virtual machine host set up and managed by Progent's network support experts. With the ProSight Virtual Hosting service model, the customer owns the data, the operating system platforms, and the apps. Because the system is virtualized, it can be moved easily to a different hardware solution without a lengthy and difficult configuration procedure. With ProSight Virtual Hosting, your business is not tied one hosting provider. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, update, find and protect data about your IT infrastructure, processes, applications, and services. You can instantly find passwords or IP addresses and be warned automatically about upcoming expirations of SSLs or warranties. By cleaning up and organizing your IT infrastructure documentation, you can save as much as 50% of time thrown away looking for vital information about your network. ProSight IT Asset Management features a common location for storing and sharing all documents required for managing your network infrastructure like recommended procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for gathering and associating IT data. Whether youíre making enhancements, doing regular maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the data you need when you need it. Learn more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and affordable alternative for small and mid-size businesses to obtain an unbiased evaluation of the overall health of their network. Based on a selection of the top remote monitoring and management tools available, and supervised by Progent's world-class team of information technology professionals, ProSight Network Audits help you see how well the configuration of your core network assets conform to leading practices. The Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and provide immediate ROI such as a more manageable Active Directory (AD) environment. Both also come with a year of advanced remote network monitoring and management. Benefits can include lower-cost management, better compliance with information security standards, higher utilization of IT resources, faster problem resolution, more reliable backup and restore, and less downtime. Learn more information about ProSight Network Audits IT infrastructure assessment.
The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is an affordable service centered on a brief discussion with a Progent information assurance consultant. The fact-finding interview is intended to help assess your organization's preparedness to block or recover quickly following an assault by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you directly to gather information about your existing AV defense and backup system, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can apply best practices to deploy a cost-effective security and backup system that meets your company's requirements. For additional information, visit The ProSight Ransomware Preparedness Report Service.
Special Support Programs Offered by Progent
Progent can provide the skills of world-class remote consulting professionals for special information technology programs. Progent's rates for ongoing consulting projects are set based on the level of expertise of the engineers involved. Progent's experience with these important fields of computer technology enables clients to complete critical initiatives economically and on schedule. Progent's special remote consulting services include:
How Your Orlando Company Can Contact Progent's Online Support Experts
Help Desk Call Center Services
Progent's Help Desk service options for businesses with networks that incorporate Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux platforms include comprehensive Call Center services, co-managed Help Desk services, and Help Desk operations consulting.
Progent's Standard Help Desk Services offer smaller businesses an end-to-end service desk solution that handles all facets of online Level 1 desktop support from service requests through trouble ticket generation, screen sharing, progress tracking, problem resolution, and management reports. Progent provides service desk support at a significant discount off Progent's regular Level 1 desktop support rates, and Progent can provide the additional option of fast on-demand escalation to subject matter experts to handle challenging problems.
Progent's Help Desk consulting expertise can assist you in establishing an effective new Help Desk or revamping your existing organization, selecting or modifying Help Desk application software to address the unique requirements of your company, or adding occasional online staff to work with your internal Help Desk team during unusually busy events such as software migrations, major upgrades, or installing brand new business software.
Progent's Help Desk Call Center team of experienced information technology consultants gives your clients in Orlando or anywhere in the state of Florida quick access to an efficient support resource with years of experience delivering phone support and remote repair service for IT systems powered by Windows, Cisco, Apple macOS and OS X, or UNIX/Linux components. Progent's focus is to give the Help Desk perception as a key driver of business efficiency, and Progent's target is to solve instead of simply report network problems.
- Business Applications Support: Education, Customization, and Integration
Progent's Applications Experts Group provides online advanced consulting expertise and training in key business application fields such as ERP, MRP, custom programming for accounting packages, and CRM. Progent also can provide expertise, custom development, and training for popular Microsoft applications such as CRM, Microsoft Office Project, Office 365 Word, and Microsoft Office 365 Excel. To read additional information on Progent's consulting, programming, and education offerings, see Progent's Applications Experts Group.
- Centralized and Streamlined Administration of Hybrid Cloud Environments
Microsoft System Center 2016 unifies and automates the administration of hybrid cloud environments through advanced support for Windows Server 2016, Windows 10; cohesive integration of mixed-OS environments that include Linux, Microsoft Hyper-V and VMware; and better public and private cloud support including closer integration with Intune for Apple iPhone and Google Android smartphone administration plus native integration with Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center 2016 consulting experts offer advanced online and onsite support for all components of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can help organizations of any size to plan and configure a new deployment of System Center 2016, expand or tune your current one, migrate efficiently from an earlier release of System Center, or debug your System Center solution.
- Online IT Infrastructure Monitoring Support
Progent can deliver companies in Orlando, or anywhere in the state of Florida, online hybrid network monitoring by providing Microsoft System Center 2016 Operations Manager (SCOM) consulting and System Center 2012 Operations Manager support. Progent can tune SCOM to accommodate your environment so that your IT support is proactive and automated. By spotting looming problems before they evolve into network outages, automated monitoring can ward off inconvenient and costly network failures. Progent can also use server and infrastructure monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Solaris, or Apple macOS and OS X networks, Microsoft networks, or environments based on a variety of OS platforms.
To contact Progent about emergency remote expertise with Microsoft, Apple macOS and OS X, or Linux computer systems, visit Progent's Emergency Phone-Based Support, telephone 1-800-993-9400, or visit Contact Progent.
For businesses and startups in Orlando or anywhere in the state of Florida, Progent's online network support engineers are ready to provide effective and affordable system help the moment your organization requires it. More than a decade of delivering online technical assistance has led to Microsoft Partner certification for Progent's consulting experts and has allowed Progent to acquire world-class troubleshooting skills and to fine tune online access technology to fix network problems quickly while eliminating the cost and lost time associated with in-person service calls.
Even if your Orlando organization deals with a local independent consultant or employs an in-house IT staff that know how to deal with typical network problems, Progentís Microsoft and Cisco certified consultants are available to offer a convenient and transparent remote expansion of your local resources for situations when your usual IT support personnel either lack the time or the experience to fix unexpected network emergencies or especially complicated integration problems.
Details of Progent's Remote Computer Services for Orlando
Progent's online help, remote repair, system security consulting, and system management services offer businesses in Orlando or throughout the state of Florida unparalleled leverage for your support budget. Whether you need one-time telephone help and Internet-based network repair or full-time Help Desk call center services and system management, Progent's professionals can deliver your company enterprise-level network support while permitting you to eliminate the cost and administration overhead of carrying a full-service in-house IT organization. Key features of Progent's online help services include:
- Fast Phone Contact with Microsoft Certified Support Specialists
Progent's team of Microsoft-certified engineers can provide immediate and economical expertise to companies in Orlando and is also ideal for customers in geographic regions of Florida that have a limited supply of consultants with in-depth experience supporting Microsoft's current line of server platforms. All Progent engineers have over 10 years of background integrating Microsoft products. As a Microsoft Partner consulting firm, Progent has access to a broad array of Microsoft support utilities, service information, and on-going training.
- Per Minute Billing to Minimize Costs
Progent provides online help on a by-the-minute billing plan, so you are billed only for the support you receive. Progent has no minimum fee for phone support and imposes no monthly subscription fee for services provided during regular working hours. This protects you from paying big bills for simple repairs.
- Access to Cisco Certified Network Design Experts
Progent's certified experts for Cisco offers access to authorized professionals with experience in planning, deploying, and supporting networking environments powered by Cisco technology. Progent can offer a CCIE or Cisco Certified Network Professional to help you build high-speed, high-availability, and secure infrastructure for fixed and mobile networking.
- Application Experts Consulting
Progent's basic support offerings include technology integration, Microsoft Exchange consulting, corporate security design, and Co-managed Help Desk services. Progent's Application Experts group offers world-class consulting support for specific business applications. Help offered by the Application Experts Group covers:
Microsoft Dynamics GP Support and Programming
Microsoft Office Project Support
Office 365 solutions support
Office Excel and Microsoft Office 365 Excel Consulting and Application Development
Office Word and Office 365 Word Support
Business Information (BI) Reporting Consulting and Troubleshooting
Microsoft Power BI Consulting Services
UNIX, Linux and Solaris Integration
Microsoft SQL Server 2017 migration, Microsoft SQL Server 2016 Software Design, and Microsoft SQL 2014 Software Development and Troubleshooting
Oracle Project Management and Application Programming
MySQL Database Administration and Application Development
Apple Mac Consulting
Amazon Marketplace Web Service Software Design and Programming
By offering a convenient centralized resource for network generalists and application experts, Progent can tailor timely, affordable, and thorough information technology solutions that align with the specific requirements of your company.
- Advanced Remote Access Tools
Secure remote connectivity permits Progent's support experts to see exactly what your customers see. This makes it possible to produce fast solutions to problems that could otherwise demand a costly personal visit. State-of-the-art remote connectivity software and expert technicians together allow Progent to repair most IT issues rapidly and affordably. Progent is an industry leader in online support and automated network monitoring.
- Support for Popular VPN Gateways
Progent supports secure Virtual Private Network connectivity for gateways from leading VPN providers such as Microsoft, Cisco, WatchGuard and CheckPoint. Secure VPN remote access enables the engineers at Progent's Technical Response Center to access your system remotely without jeopardizing network security.
- 24-hour Service for High Network Availability
For offices with vital applications, Progent offers optional round-the-clock remote support services. Combined with remote 24x7 server monitoring based on MS System Center Operations Manager, this service can help produce high system availability.
- Help Desk Services
Progent's Help Desk support services are intended especially for budget-conscious companies whose clients require immediate recourse to a Help Desk service with expert telephone support and complete escalation ability.
What Makes Progent Different from Other Service Organizations?
Progent is a Microsoft Certified Partner support firm and Progent's head count, depth of technical background, refined remote support software, and understanding of corporate IT allow companies to avoid the pitfalls associated with exclusive dependence on smaller service organizations, individual freelance consultants, or over-stretched in-house IT help.
Progent adds value by providing:
How Does My Business Start Receiving Remote Computer Support from Progent?
- Best Practices
Progentís staff of Microsoft and Cisco Certified experts average more than ten years of real-world professional experience, in the trenches of IT support, performing a broad range of IT tasks for an extensive array of businesses. Each Progent consultant shares a refined collection of personal best practices which are combined into company-wide leading practices standards that Progent teaches its consulting staff. This means that you get not just world-class technical help, but also a support engineer with proven approaches for using technical knowledge to repair real-world IT problems efficiently.
- Value Pricing
Progent's pricing model is to charge for phone support and in-person help per minute. As a result, you owe exclusively for delivered services. Progent does not impose a higher rate for off-hours or priority support, and inside California or in areas where Progent provides on-site support, Progent does not charge for travel except for urgent support where on-site time is less than 4 hours. In addition, Progent imposes no service activation charge and asks no monthly commitment for support services provided during normal business hours. Many support firms demand large minimum fees or charge for every fifteen minutes or longer. Progent's fine granularity does away with large invoices for fast solutions so you won't be tempted to permit simple problems to stay unaddressed.
- Complete Records of IT Services
Progent has created a comprehensive support reporting system that records and organizes detailed documentation for all delivered services. Unlike some freelance consultants or small support organizations who provide minimal documentation or details of tasks performed, each service provided by Progent is tracked by full documentation. Each Progent staff member has access to the support reports sent by every consultant to each client. The discipline of detailing and organizing service records allows more efficient support and avoids a slew of typical misfortunes such as when a service client is effectively held hostage to a consultant who wonít release vital service information.
- Remote Server Monitoring with Microsoft System Center Operations Manager
Progent is one of the few consulting firms to provide round-the-clock network monitoring services powered by Microsoft System Center Operations Manager. MS System Center Operations Manager causes your computer support to be anticipatory instead of reactive. By anticipating potential issues before they cause lost productivity, network monitoring can save your IT network from stressful and costly service disruptions.
To get started with Progent's online help offerings or to find out more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for IT support, visit Immediate Technical Support.