Central Florida Contact Information:
Progent offers consulting services and onsite technical support in metropolitan Orlando and Tampa Florida.

Central Florida Onsite IT Consulting
Progent locations in Central Florida

City Street Address Contact Information
Orlando, FL 121 S Orange Ave
Orlando, Florida 32801
Sales Phone: 321-754-1119

Link: Orlando Network Support Services
Tampa, FL 5401 West Kennedy Blvd
Suite 100
Tampa, Florida 33609
Sales Phone: 813-694-9055

Link: Tampa Network Support Services

Fast and Affordable Online Troubleshooting for Orlando Networks
Immediate Remote Help for Orlando NetworksFor businesses in Orlando or anywhere in the state of Florida, Progent offers online help for information systems based on any mix of Microsoft Windows, Cisco, Apple macOS and OS X, or Linux platforms. Progent's Microsoft certified engineers have delivered remote troubleshooting to companies in all 50 states in the United States. (Check out recommendations from Progent's clients.) Progent also can furnish the consultation services of Cisco CCIE network specialists to solve challenging infrastructure problems, as well as the assistance of CISA and CISSP-qualified cybersecurity experts to handle advanced security architecture and diagnostic jobs.

Progent's online technical support experts offer exceptional value due to the fact that they have the real-world experience and are equipped with the sophisticated tools necessary to resolve most information system problems rapidly. This reduces immediate expenses since solutions accumulate minimal chargeable consulting minutes. Online help also avoids the cost of dispatching a consultant to your site. Your organization benefits even more with indirect expenses by minimizing or avoiding network downtime and related costs stemming from business discontinuity, disgruntled customers and vendors, idle workers, and distracted executives. Progent's extensive online consulting experience is particularly important for organizations that depend on public clouds for critical network infrastructure or applications such as Azure, Amazon AWA, or Exchange Online, where onsite support may not be an option.

Progent's billing model for remote support is designed to stretch your network support dollar. Progent charges per minute for phone assistance, so you pay just for the support that you receive. Unlike typical online support firms, Progent imposes no startup charge or minimum payments. Progent's per-minute billing unit and simple policy for pricing avoid situations where speedy. minor solutions manage to turn into substantial invoices. Progent's skill at solving problems quickly means you spends less cash.

Progent's Remote Consulting and Technical Support Services
Through years of experience, Progent has refined a collection of optimized technologies and field-tested methodologies which ensure the maximum level of effectiveness for remote technical support and repair for information systems of all sizes. Progent offers safe Virtual Private Network support for VPN gateways from a variety of leading sources such as Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN technology permits the experts of Progent's online support team to interface to your company's computer system without compromising network security.

Progent's advanced service database system maintains thorough records of the support that Progent's clients have been provided. Progent's staff service personnel have the benefit of the details of support provided to every customer by every Progent engineer. This history of trouble tickets and repairs is stored as a conveniently exploitable support knowledge base that permits Progent's remote technical experts to share their knowledge company-wide to make sure that the efficiency of Progent's technical support grows daily. Progent's advanced accreditations and close associations with key technology companies including Cisco and Microsoft open up other vast technical support databases and permit priority response from vendors' in-house engineering staff so Progent's online consulting specialists can arrive at the most efficient solutions in the least time.

Online support services provided by Progent to businesses in Orlando and anywhere in the state of Florida include:

ProSight Fixed-price Managed IT Services for Small and Medium Size Businesses
Progent offers a selection of affordable, flat-rate services designed to enable small and mid-size organizations to utilize the same cutting-edge technology deployed by some of the world's top enterprises. Progent's ProSight line of network monitoring and management services addresses all key aspects of information technology such as email protection, security and compliance, automated backup and disaster recovery, network infrastructure management, VM cloud hosting, and network asset documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection (EPP) service that incorporates cutting edge behavior-based machine learning technology to defend endpoints as well as physical and virtual servers against modern malware attacks such as ransomware and file-less exploits, which routinely evade traditional signature-matching AV products. ProSight Active Security Monitoring safeguards local and cloud resources and provides a single platform to manage the entire malware attack progression including blocking, identification, mitigation, cleanup, and forensics. Key features include single-click rollback using Windows VSS and real-time system-wide immunization against new threats. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Protection and Exchange Email Filtering
    ProSight Enhanced Security Protection managed services offer ultra-affordable multi-layer protection for physical servers and VMs, workstations, smartphones, and Microsoft Exchange. ProSight ESP utilizes adaptive security and advanced heuristics for round-the-clock monitoring and reacting to security assaults from all vectors. ProSight ESP provides two-way firewall protection, intrusion alerts, endpoint management, and web filtering through leading-edge tools incorporated within a single agent accessible from a unified control. Progent's security and virtualization experts can help you to design and implement a ProSight ESP deployment that addresses your company's unique needs and that allows you demonstrate compliance with legal and industry information protection standards. Progent will help you specify and configure security policies that ProSight ESP will manage, and Progent will monitor your network and react to alarms that require urgent attention. Progent can also help you to set up and verify a backup and disaster recovery system like ProSight Data Protection Services (DPS) so you can get back in business quickly from a destructive security attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Microsoft Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services from Progent provide small and medium-sized organizations a low cost and fully managed service for reliable backup/disaster recovery (BDR). Available at a low monthly cost, ProSight DPS automates and monitors your backup processes and enables rapid restoration of vital files, applications and virtual machines that have become lost or damaged due to hardware failures, software glitches, natural disasters, human error, or malicious attacks such as ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, apps, system images/, plus Hyper-V and VMware virtual machine images/. Important data can be backed up on the cloud, to a local device, or mirrored to both. Progent's backup and recovery specialists can provide world-class expertise to configure ProSight Data Protection Services to to comply with government and industry regulatory standards like HIPPA, FIRPA, PCI and Safe Harbor and, when necessary, can assist you to recover your critical information. Learn more about ProSight Data Protection Services Managed Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the technology of top data security vendors to provide web-based control and comprehensive security for your email traffic. The powerful structure of Email Guard managed service combines a Cloud Protection Layer with a local security gateway device to provide advanced defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-based threats. Email Guard's cloud filter serves as a first line of defense and blocks most unwanted email from reaching your network firewall. This decreases your vulnerability to external threats and conserves system bandwidth and storage space. Email Guard's on-premises security gateway appliance provides a further level of inspection for inbound email. For outgoing email, the onsite gateway offers anti-virus and anti-spam protection, DLP, and email encryption. The onsite gateway can also assist Exchange Server to track and safeguard internal email traffic that stays inside your corporate firewall. For more information, see ProSight Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Network Infrastructure Management
    Progentís ProSight WAN Watch is an infrastructure management service that makes it simple and inexpensive for smaller businesses to map, track, enhance and troubleshoot their networking hardware like switches, firewalls, and load balancers plus servers, printers, client computers and other devices. Incorporating cutting-edge RMM technology, WAN Watch makes sure that infrastructure topology diagrams are always updated, captures and displays the configuration information of virtually all devices on your network, tracks performance, and generates alerts when issues are detected. By automating tedious network management activities, ProSight WAN Watch can knock hours off ordinary tasks like network mapping, expanding your network, finding devices that need important updates, or isolating performance issues. Find out more about ProSight WAN Watch network infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring Services
    ProSight LAN Watch is Progentís server and desktop remote monitoring service that uses advanced remote monitoring and management technology to help keep your network running efficiently by checking the health of vital assets that power your business network. When ProSight LAN Watch detects a problem, an alert is sent automatically to your designated IT personnel and your Progent consultant so any looming issues can be addressed before they can impact your network Find out more details about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and applications hosted in a secure fault tolerant data center on a high-performance virtual machine host configured and maintained by Progent's IT support professionals. Under the ProSight Virtual Hosting service model, the customer retains ownership of the data, the OS software, and the apps. Because the system is virtualized, it can be moved easily to an alternate hardware solution without requiring a time-consuming and difficult configuration process. With ProSight Virtual Hosting, you are not locked into a single hosting provider. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
    ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, update, retrieve and safeguard information about your network infrastructure, procedures, applications, and services. You can quickly locate passwords or IP addresses and be warned about upcoming expirations of SSL certificates or domains. By cleaning up and managing your IT infrastructure documentation, you can save as much as half of time thrown away looking for vital information about your IT network. ProSight IT Asset Management features a centralized repository for holding and collaborating on all documents related to managing your network infrastructure like recommended procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for collecting and associating IT information. Whether youíre making enhancements, performing maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the information you require as soon as you need it. Find out more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and low-cost alternative for small and mid-size organizations to obtain an unbiased assessment of the overall health of their IT system. Based on a selection of the leading remote monitoring and management platforms in the industry, and overseen by Progent's certified team of information technology experts, ProSight Network Audits show you how closely the deployment of your essential infrastructure assets conform to leading practices. The Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and provide immediate benefits like a cleaner Active Directory system. Both also come with a year of cutting-edge remote network monitoring and management. Advantages can include simpler management, improved compliance with data security requirements, more efficient utilization of network resources, quicker problem resolution, more dependable backup and restore, and increased uptime. See more information about Progent's ProSight Network Audits network infrastructure review.

The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is an affordable service built around a phone interview with a Progent backup/recovery expert. The fact-finding interview is designed to evaluate your company's ability to block or recover rapidly following an assault by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you personally to collect information about your current antivirus tools and backup/recovery system, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can follow industry best practices to build an efficient security and backup/recovery system that meets your business needs. For additional information, visit The ProSight Ransomware Preparedness Report Service.

Additional Consulting Services Available from Progent
Progent offers the services of world-class online consulting experts for contract information technology programs. Billing rates for ongoing consulting projects are determined according to the qualifications of the consultants required. Progent's background in these important areas of computer technology enables clients to execute major projects economically and on schedule. Progent's special online consulting solutions include:

  • Call Center Expertise
    Progent's Help Desk support alternatives for companies with networks based on Microsoft, Cisco, macOS and OS X, or UNIX/Linux platforms include full-service Help Desk outsourcing, virtual Helpdesk support services, and Call Center consulting. Progent's Call Center outsourcing support services are well suited for businesses who lack the budget to build and maintain an in-house Call Center but who require fast response from an effective Help Desk Call Center with professional phone support plus the technical depth to escalate complex trouble tickets to advanced engineers.

    Progentís Virtual Help Desk is intended for bigger companies and operates as a seamless reinforcement of your current Help Desk resources. Progent's Virtual Help Desk can act as a an escalation option to resolve the toughest computer system challenges, or be available in hectic circumstances when your ordinary service providers are swamped.

    Progent's Help Desk team of seasoned network professionals gives your customers in Orlando or anywhere in the state of Florida immediate access to a reliable technical support resource with years of background offering phone consulting and online repair service for networks powered by Microsoft, Cisco, macOS and OS X, UNIX, or Linux technology. Progent's charter is to give the Call Center recognition as a crucial contributor to company success, and Progent's goal is to resolve instead of simply annotate network issues.

  • Business Applications Support: Education, Customization, and Troubleshooting
    Progent's Applications Experts Group offers online and in-depth consulting expertise and education in specific business application areas such as ERP, Manufacturing Requirements Planning, accounting system customization, and CRM. Progent also offers expertise, customization, and education for popular Microsoft applications such as Microsoft CRM, MS Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To learn more information on Progent's consulting, custom development, and education offerings, see Progent's Business Application Experts Team.

  • Centralized and Streamlined Management of Hybrid Cloud Environments
    Microsoft System Center 2016 centralizes and automates the management of hybrid cloud environments through advanced integration with Windows Server 2016 servers, Windows 10 clients; seamless management of mixed-OS environments that include various Linux distributions, Microsoft Hyper-V and VMware vSphere; and better public and private cloud support including closer integration with Microsoft Intune for iPhone and Google Android smartphone management plus native integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center 2016 consulting experts can provide advanced remote and onsite support for all components of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist organizations of any size to design and configure a new deployment of Microsoft System Center 2016, expand or tune your current one, migrate efficiently from a previous version of System Center, or debug your System Center environment.

  • Online IT Infrastructure Monitoring and Reporting Support
    Progent offers businesses in Orlando, or anywhere in the state of Florida, online hybrid network monitoring and reporting by providing System Center Operations Manager consulting and System Center 2012 Operations Manager support. Progent can configure Operations Manager for your business so your IT maintenance is proactive rather than reactive. By detecting possible problems before they evolve into network outages, remote monitoring can avoid inconvenient and costly network breakdowns. Progent can also utilize system monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Solaris, or Apple macOS and OS X environments, Windows systems, or systems based on a combination of OS platforms.
How Your Orlando Business Can Contact Progent's Online Support Professionals
To contact Progent about emergency online assistance with Windows, macOS and OS X, or Linux networks, go to Progent's Urgent Phone-Based Help, phone 1-800-993-9400, or visit Contact Progent. For companies and new businesses in Orlando or anywhere in the state of Florida, Progent's online computer support engineers are ready to deliver effective and economical IT help the moment your organization has to have it. More than a decade of delivering remote technical assistance has led to Microsoft Partner status for Progent's consultants and has allowed Progent to acquire world-class troubleshooting skills and to fine tune online access tools to repair network problems rapidly while eliminating the expense and lost time associated with on-site support visits.

Even if your Orlando organization has a local independent support technician or employs an in-house organization that can handle the majority of network issues, Progentís Microsoft certified consultants can offer a convenient and transparent virtual expansion of your on-site resources in cases when your usual service personnel either don't have the availability or the knowledge to solve sudden network emergencies or especially complicated integration problems.

Details of Progent's Remote Computer Services for Orlando
Progent's online help, remote repair, network security consulting, and system administration services offer companies in Orlando or anywhere in the state of Florida unparalleled leverage for your IT budget. Whether you require one-time phone support and remote network repair or full-time Help Desk outsourcing support and system administration, Progent's experts can provide your office enterprise-level network support while permitting you to avoid the cost and hassle of running a large in-house IT organization. Key features of Progent's online help services include:

How Is Progent Unique from Other Support Firms?
Progent is a Microsoft Certified Partner consulting company and Progent's head count, depth of technical expertise, fine tuned remote support tools, and understanding of corporate IT allow offices to escape the limitations of exclusive reliance on smaller consulting firms, individual freelance service providers, or limited internal IT help.

Progent stands out by providing:

  • In-depth Expertise in Microsoft's Entire Family of Servers
    Progent offers in-depth support for Microsoftís powerful server platforms with services such as Windows Server 2019 migration services, Windows Server 2016 hybrid cloud solutions, Windows 2012 R2 Server planning and integration support services, Windows Server 2008 upgrades, Windows 2003 upgrades, MS Exchange 2016 migration, Exchange 2013 integration, Microsoft Exchange Server 2010 management, Microsoft Exchange Server 2007 and Exchange 2003 Server migration, plus Microsoft SQL Server 2017 planing and migration, Microsoft SQL Server 2016 integration, SQL Server 2014 consulting support, and SQL Server maintenance.

  • Value Pricing
    Progent's pricing model is to bill for remote service and in-person visits per minute. Consequently, you are invoiced just for received services. Progent does not impose a more expensive rate for after-hours or emergency service, and inside California or in areas where Progent offers in-person service, Progent does not bill for travel time except for urgent support where on-site work is less than four hours. In addition, Progent applies no minimum fee and requires no retainer for services delivered during regular business hours. Many service organizations demand large minimum payments or charge for every quarter hour or longer. Progent's one-minute granularity avoids large bills for fast solutions so you will not be tempted to permit less critical problems to fester.

  • Complete Records of Delivered Services
    Progent has created a sophisticated support reporting system that stores and organizes detailed documentation for all billed support activities. Unlike some freelance consultants or local service firms who offer minimal documentation or specifics of tasks done, each service provided by Progent is tracked by comprehensive documentation. Each Progent consultant has use of the support documentation transmitted by each staff member to every customer. The practice of detailing and organizing service activity results in more effective support and avoids a slew of common misfortunes such as when a support client is effectively held captive to a consultant who refuses to release the keys to the kingdom.

  • Automated Server Monitoring with Microsoft Operations Manager
    Progent is one of the only support companies to offer 24x7 network monitoring services based on MS Operations Manager. MS System Center Operations Manager causes your network maintenance to be anticipatory instead of reactive. By uncovering potential problems before they result in lost productivity, network monitoring can save your information network from stressful and expensive service losses.
How Does My Business Start Getting Online Technical Support from Progent?
To get started with Progent's online help services or to learn more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for network support, visit Immediate Online Support.

© 2002- 2019 Progent Corporation. All rights reserved.

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