For small businesses located in Orlando or anywhere in the state of Florida, Progent provides technical support for computer systems powered by UNIX, Linux, Solaris, or Apple macOS and OS X or for networks that include a combination of UNIX-family systems and Microsoft platforms. Progent has provided remote troubleshooting to businesses in all 50 states in the United States. (Refer to Progent's customer testimonials). Progent also offers the expertise of Cisco CCIE-certified network specialists for complex connectivity issues, plus the assistance of CISA and CISM-accredited security engineers to help with high-level security architecture and business continuity planning.
Progent's remote technical support services offer excellent leverage because they are equipped with the practical background and the sophisticated tools to resolve most network problems rapidly. Efficient support reduces direct costs because solutions take up a smaller number of billable consulting minutes. Remote support also eliminates the expense of sending an engineer to your location. Your organization saves additionally with indirect costs by reducing or eliminating system outages and associated losses stemming from business disruption, upset clients, unproductive workers, and distracted executives.
Progent's billing model for online help is designed to maximize the impact of your IT service investment. Progent charges by the minute for phone consulting, so you are invoiced exclusively for the services that you receive. Unlike many online service firms, Progent asks for no service activation surcharge or minimum fees. Progent's one-minute billing unit and clean policy for billing avoid scenarios where quick solutions somehow turn into major bills. Progent's skill at dealing with technical issues efficiently results in your company spending less money.
Progent's Remote Support Tools
Over the years, Progent has fine tuned a set of optimized tools and field-proven processes that permit the maximum level of effectiveness for remote technical support and repair for small business information systems. Progent provides protected VPN support for gateways from a variety of leading companies such as Microsoft, Cisco, Juniper Networks, Sonicwall and Checkpoint. Secure VPN access allows the staff of Progent's Technical Response Center to communicate with your company's system without violating network security.
Progent's powerful technical support reporting application maintains extensive records describing all service that Progent's customers have been provided. Progent's authorized service personnel have the benefit of the details of support delivered to every client by any Progent engineer. This archive of problems and resolutions is structured as a readily searchable internal database that enables Progent's online support engineers to share their knowledge company-wide to ensure that the efficiency of Progent's support improves over time. Progent's high-level accreditations and working associations with major industry leaders such as Cisco and Microsoft make available other extensive technical support databases and permit fast access to vendors' in-house engineering staff so Progent's remote service experts can arrive at the most efficient solutions in the least time.
Get Remote UNIX, Linux, Sun Solaris, or macOS and OS X Technical Support from Progent
To get started with Progent's phone services in Orlando or anywhere in Florida or to learn additional information about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If your company has a critical need for IT help, go to Immediate Emergency Support.
Online Support Services Offered Progent
Progent's remote consulting professionals possess credentials in a comprehensive set of technologies. This broad range of capability enables Progent's consultants to address almost any crisis that may occur in a small company information system. Certificates earned by Progent support experts in UNIX/Linux technologies include Sun Certified Network Administrator, Red Hat Certified Engineer, Red Hat RHCT, Apple ACSA, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco certifications earned by Progent service engineers include Cisco CCIE in Routing/Switching and Security, plus Cisco Certified Network Professional, Network Associate, Security Professional, CCVP, and Design Professional.
To provide assistance to businesses with multi-operating system environments, Progent also offers the support of consultants with advanced Microsoft credentials such as Microsoft Certified Systems Engineer, Desktop Support Technician, and Solution Developer (MCSD). Progent's security engineers include CISM consultants, CISSP-certified cybersecurity specialists, and CISSP-ISSAP consultants.
Online technical services available from Progent to companies in Orlando and anywhere in the state of Florida include:
Additional Consulting Services Offered by Progent
UNIX/Linux, Solaris, and macOS and OS X Support Services
Progent's UNIX, Linux, Solaris, and macOS and OS X online support services cover a broad spectrum of computer technology including network infrastructure, email solutions, system and process security, UNIX/Linux and Windows integration, virtual server products for server economization and easy administration, and transitioning from older applications to the latest MS Windows or Linux-powered environments. Progent's team-based methodology for solving technical issues promotes quick escalation, when required, to consultants with task-relevant expertise to tackle challenging situations. This accelerates solutions of critical problems, reduces lost productivity, and lowers service costs.
Progent's UNIX/Linux support engineers can offer emergency remote assistance for analyzing problems within UNIX, Linux, or Solaris systems powered by leading derivatives of UNIX such as:
Major Linux variants for which Progent can provide expertise include:
- macOS and OS X
- IBM AIX OS
- Berkeley UNIX (BSD)
- Silicon Graphics IRIX (SGI/IRIX)
- RedHat Linux
- SUSE Linux
- Debian GNU/Linux
Contact a Cisco CCIE for Complex Network Problem Solving
The Cisco CCIE certification is the highest accreditation for network infrastructure professionals, and indicates a person's technical skills at the master level. Cisco qualified CCIEs know how to resolve even the most stubborn issues associated with network infrastructure design, integration, management, security, and repair. CCIEs work closely with Cisco's internal product support engineers in analyzing anomalies with IOS Software network management utilities and coming up with alternate approaches or locating program patches. Cisco CCIEs offer exceptional cost-effectiveness because their deep experience enables them to find solutions for the most difficult problems rapidly. In common cases, less experienced service providers can struggle for hours or even days with identical tasks that a Cisco CCIE can dispose of in minutes.
Few consulting organizations make CCIEs accessible to assist small and medium sized companies. Progent offers fast phone access to a Cisco CCIE so you can receive urgent support for severe network infrastructure problems that are impacting worker efficiency but are beyond the comfort zone of your local computer maintenance personnel. Progent's CCIE support experts can tie into your network by means of sophisticated on-line troubleshooting tools in order to perform efficient, secure, and affordable analysis and repair.
Progent's CCIEs can provide consulting for all of Cisco's popular selection of networking devices such as PIX 500 Series Firewalls and ASA 5500 Series Firewalls, the Catalyst Firewall Services Module (FWSM), protected high-speed and IS routers, wireless access points and bridges, Cisco Meraki cloud-managed access points, Voice over IP (VoIP) phones and systems, Catalyst Series switches, plus VPN products.
Authorized Microsoft Windows Expertise
Progent's Microsoft-expert online support engineers can deliver computer problem solving and IT help for all Microsoft server products. Progent is a Microsoft Certified Partner and can provide your company the expertise of support professionals who can assist your company with a broad variety of technology support including
Windows Server 2012 R2 integration,
Windows Server 2008 R2 installation,
Microsoft Exchange 2016 planning and deployment, Microsoft Exchange Server 2013 configuration,
Exchange 2010 monitoring and support,
SharePoint Server 2016 migration and hybrid deployment expertise,
SharePoint Server design,
Microsoft Skype for Business Server planning and deployment consulting, Microsoft Lync Server 2013 integration and Microsoft Communications Server upgrade, Microsoft Forefront TMG 2010 administration and ISA Server maintenance, MS SQL Server 2017 expertise, Microsoft SQL Server 2016 integration and development, and Microsoft SQL Server 2014 support,
Systems Center Operations Manager (SCOM) network monitoring,
Project Server and Server Online training,
Small Business Server consulting, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent also offers a wide array of online PC desktop support services including Windows 7 integration, moving to 64-bit workstation applications, integrating Microsoft Office 2010, and streamlining desktop configuration.
CISM and CISSP Certified Network Security Specialists
Progent's accredited CISSP and ISSAP security engineers can provide a range of system protection solutions to bolster the immunity of your UNIX, Linux, Solaris, Apple Mac or Microsoft Windows environment against internal or external threats or help your company to clean up quickly after a damaging penetration. Security solutions available from Progent cover thorough network security analysis utilizing utilities such as GFI LANguard NSS, AMAP Application Scanner, and software from Solar Winds tools and Nikto; fast cleanup after malicious attacks; setting up firewalls; establishing secure techniques for remote and mobile communication; protecting your messaging system against spam and DHA attacks; and setting up 24x7 network monitoring.
- Hybrid Cloud Integration
Progent can provide advanced remote consulting services to help companies of any size connect their information networks with popular public clouds including Microsoft Azure and Amazon Web Services. Progent can assist your it team to design and administer hybrid environments that can include Windows and Linux systems and applications in either cloud-based solutions or in hybrid architectures that utilize local resources along with cloud services. To help you to integrate public cloud services with physical datacenters, Progent can provide a range of cloud integration services such as Office 365 Exchange Online integration with on-premises installations of Exchange, Azure enterprise hybrid cloud solutions, Amazon AWS hybrid cloud migration, and Amazon Web Marketing Service (WMS) programming and troubleshooting. Progent has over 15 years of experience providing advanced consulting services online, and Progent can make sure you complete your cloud migration initiatives quickly and affordably.
Progent can provide the skills of world-class online consulting experts for special projects that small businesses often request. Progent's charges for ongoing consulting tasks are determined based on the qualifications of the consultants required. Progent's background in these important fields of computer technology allows clients to execute major projects economically and on time. Progent's project-based remote consulting solutions include:
How Your Orlando Company Can Contact Progent's Online Technical Support Professionals
Call Center Expertise
Progent's Help Desk Call Center programs for small organizations with networks that incorporate UNIX/Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft technology include comprehensive Call Center outsourcing, Virtual Help Desk services, and Help Desk operations consulting. Progent's Help Desk Call Center outsourcing services are well suited for smaller companies who don't have the resources to create an internal Call Center but who need fast response from an effective Call Center with professional phone support as well as the in-depth expertise to escalate the most challenging trouble tickets to advanced consultants.
Progentís Virtual Help Desk is intended for larger businesses and serves as a transparent extension of your current Help Desk resources. Progent's Virtual Help Desk can act as an escalation resource to resolve the most difficult network issues, or be ready in those situations when your other support engineers are swamped.
Progent's Help Desk consulting expertise can guide you in building an efficient new Call Center or improving your existing organization, identifying or modifying Help Desk Call Center software to handle the particular requirements of your business, or adding temporary online staff to supplement your in-house Help Desk Call Center team during demanding situations such as software migrations, mass upgrades, or installing brand new business software.
Progent's Help Desk Call Center staff of veteran information technology professionals gives your clients in Orlando or anywhere in the state of Florida quick contact with an effective technical support group with years of background offering phone help and remote troubleshooting for networks powered by UNIX, Linux, Solaris, macOS and OS X, Cisco, or Microsoft products. Progent's charter is to earn the Help Desk Call Center recognition as a crucial enabler of company performance, and Progent's aim is to solve rather than merely report technical issues.
Applications Services: Education, Programming, and Troubleshooting
Progent's Applications Experts Group offers remote and in-depth engineering expertise and training in special application fields such as ERP, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management. Progent also can deliver consulting expertise, custom development, and training for Microsoft business applications such as CRM, Microsoft Office Project, Office Word, and MS Office Excel. For additional information about Progent's consulting, customization, and education services for UNIX/Linux, Sun Solaris, Apple macOS and OS X, or Microsoft applications, visit Progent's Business Application Experts Services.
Progent's Mac consultants can promote the creative components of Apple Mac computing by offering phone-based help support and education in imaging, audio, and video. Progent's consultants can provide assistance in a variety of Mac creative tools including Adobe Photoshop, Adobe Illustrator, InDesign, QuarkXPress, Digidesign Pro Tools, Apple Final Cut Pro, Apple Motion, and After Effects. Progent's Mac experts can also assist you with special projects such as scanning or digitizing audio or video or building an audio/video production studio.
Online Network Monitoring Support
Progent offers companies in Orlando, or anywhere in the state of Florida, remote computer system monitoring services based on Microsoft System Center Operations Manager IT infrastructure monitoring, customized by Progent to fit your environment so your computer maintenance is proactive rather than reactive. By anticipating potential problems before they evolve into downtime, remote monitoring can minimize disruptive and expensive information system failures. Progent can also use network monitoring tools such as Nagios and MRTG to analyze UNIX/Linux, Sun Solaris, or Apple macOS and OS X environments, Windows networks, or systems based on a combination of operating systems.
To contact Progent about emergency online support with UNIX, Linux, Solaris, or Apple macOS and OS X networks, visit Progent's Urgent Phone-Based Support, phone 1-800-993-9400, or see Contact Progent.
Central Florida Contact Information:
Progent offers consulting services and onsite technical support in metropolitan Orlando and Tampa Florida.
Progent locations in Central Florida