For small companies located in Orlando or anywhere in the state of Florida, Progent provides support for information systems powered by UNIX, Linux, Sun Solaris, or macOS and OS X or for environments that feature a combination of UNIX-family systems and Microsoft platforms. Progent has provided remote troubleshooting to companies in every state in the U.S. (See Progent's customer recommendations). Progent also offers the expertise of Cisco CCIE network specialists for challenging infrastructure issues, plus the assistance of CISSP and CISM-accredited security consultants to help with advanced security architecture and business continuity preparedness.
Progent's online support engineers represent exceptional leverage because they are equipped with the real-world background and the advanced tools to resolve most information system problems rapidly. Efficient support reduces immediate costs because service calls take up fewer billable consulting minutes. Remote support also avoids the cost of dispatching an engineer to your location. Your organization benefits additionally with incidental costs by reducing or avoiding network outages and associated losses due to business disruption, upset customers and vendors, idle workers, and de-focused executives.
Progent's billing policy for remote help is structured to stretch your network support dollar. Progent charges by the minute for telephone-based assistance, so you are billed only for the services that you receive. In contrast to typical online service firms, Progent imposes no service activation charge or minimum fees. Progent's per-minute billing unit and simple model for billing do away with scenarios where speedy. minor solutions manage to end up as big bills. Progent's penchant for handling problems quickly results in your business saving money.
Progent's Remote Technical Support Technologies
Through years of experience, Progent has developed a set of optimized technologies and field-proven methodologies that promote the highest degree of effectiveness for remote consulting and repair for small and midsize business computer systems. Progent provides secure Virtual Private Network support for VPN gateways from a variety of popular companies including Microsoft, Cisco, Juniper Networks, Sonicwall and Watchguard. Secure VPN access allows the engineers of Progent's remote service group to interface to your environment without breaching network security.
Progent's advanced service database application stores thorough records for the service that Progent's customers have received. Progent's staff service personnel have the benefit of the history of services delivered to every client by every consultant. This archive of trouble tickets and solutions is organized as a quickly exploitable proprietary database that allows Progent's remote technical experts to share their experiences company-wide to ensure that the quality of Progent's support improves daily. Progent's high-level accreditations and working relationships with key technology companies such as Cisco and Microsoft make available additional vast support knowledge bases and permit fast response from manufacturers' internal support staff so Progent's remote service experts are able to find optimal resolutions in the least time.
Get Remote UNIX, Linux, Sun Solaris, or macOS and OS X Technical Help from Progent
To access Progent's phone support in Orlando or anywhere in Florida or to learn more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If your company has an urgent requirement for network help, go to Immediate Urgent Support.
Online Support Services Provided by Progent
Progent's remote network support engineers have credentials in a comprehensive array of products and technologies. This broad range of capability allows Progent's consultants to handle virtually any emergency that may occur in a small company information system. Credentials awarded to Progent consultants in UNIX/Linux platforms include Sun SCNA and SCSA for Solaris, Red Hat Certified Engineer, Red Hat RHCT, Apple ACSA, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco certifications awarded to Progent technical support engineers include Cisco Certified Internet Expert in Routing and Switching and Voice, plus Cisco Certified CCNP, CCNA, Security Professional (CCSP), Voice Professional, CCDA and CCDP.
To support clients with multi-operating system networks, Progent also offers the support of consultants with high-level Microsoft certifications such as Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security engineers include Certified Information Security Manager (CISM) consultants, CISSP-certified cybersecurity experts, and Information System Security Architecture Professional (ISSAP) engineers.
Online technical services provided by Progent to customers in Orlando and anywhere in the state of Florida include:
Additional Consulting Programs Available from Progent
UNIX/Linux, Sun Solaris, and macOS and OS X Support Services
Progent's UNIX, Linux, Solaris, and Apple macOS and OS X phone-based support services cover a broad array of information technology such as network architecture, email systems, network and operational security, UNIX/Linux and Microsoft Windows integration, VMware technologies for server hardware economization and simplified management, and migration from legacy systems to current Microsoft Windows or Linux environments. Progent's team-oriented methodology for resolving network problems enables fast escalation, if necessary, to engineers with appropriate expertise to tackle complex situations. This expedites solutions of urgent problems, reduces network downtime, and cuts support expense.
Progent's UNIX and Linux consultants can offer urgent phone-based help for diagnosing anomalies affecting UNIX, Linux, or Solaris networks powered by leading versions of UNIX including:
Major Linux variants for which Progent offers expertise include:
Contact a Cisco Certified Internetwork Expert for High-level Infrastructure Troubleshooting
The Cisco CCIE certification is the premier recognition for network consultants, and indicates a consultant's network technology knowledge at the master level. Cisco CCIEs know how to handle the most difficult issues associated with network planning, installation, management, protection, and problem solving. Cisco CCIEs work closely with Cisco's in-house engineers in isolating anomalies with IOS Software network administration utilities and developing alternate approaches or identifying software updates. Cisco qualified CCIEs are an exceptional cost-effectiveness because their depth of expertise allows them to find solutions for the most intractable problems quickly. In typical cases, less seasoned service providers can struggle for many hours or even days with the same tasks that a Cisco CCIE can resolve in minutes.
Few consulting providers make CCIEs available to help small and medium sized businesses. Progent offers quick phone contact with a Cisco CCIE so you can receive immediate assistance for complex network issues that are impacting worker productivity but are not within the scope of your regular IT support personnel. Progent's CCIE support experts can communicate with your environment using state-of-the-art on-line support tools to provide quick, secure, and affordable diagnosis and repair.
Progent's Cisco-qualified CCIEs can provide assistance with the entire range of Cisco's top-selling family of infrastructure appliances such as PIX 500 Series Firewalls and ASA Series Firewalls, the Catalyst Firewall Services Module (FWSM), protected broadband and IS routers, wireless access points, Cisco Meraki cloud-managed Wi-Fi access points, VoIP systems, Catalyst switches, as well as Virtual Private Network (VPN) solutions.
Authorized MS Windows Experts
Progent's Microsoft-certified remote service professionals offer computer system problem solving and IT support for all Microsoft server platforms. Progent is a Microsoft Certified Partner and can offer your business the expertise of consulting professionals who can assist your company with a wide range of platform support including
Windows Server 2012 R2 integration,
Windows Server 2008 R2 set up,
MS Exchange 2016 planning and deployment, Microsoft Exchange 2013 integration,
Exchange Server 2010 monitoring and support,
SharePoint 2016 migration and hybrid deployment expertise,
SharePoint Server 2019 planning and integration,
Skype for Business planning and deployment support, Lync Server 2013 management and Office Communications Server 2007 troubleshooting, Forefront TMG administration and ISA Server migration, Microsoft SQL Server 2017 expertise, SQL Server 2016 migration and development, and SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) network monitoring and reporting,
Project Server training,
Small Business Server consulting, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent in addition can deliver a wide array of online PC desktop services including Windows 7 integration, upgrading to 64-bit workstation applications, configuring Microsoft Office 2010, and streamlining workstation deployment.
CISM and CISSP Certified System Security Consultants
Progent's qualified CISM and CISSP network security consultants can provide a variety of system protection services to strengthen the defenses of your UNIX, Linux, Sun Solaris, Apple Mac or Microsoft Windows environment against assaults or assist your company to recover quickly following a serious breach. Security consulting services available from Progent cover thorough network security evaluation using utilities such as GFI LANguard NSS, EEYE Vulnerability Scanner, and products from Solar Winds tools and Hydra; rapid cleanup after malicious attacks; installing firewalls; designing secure techniques for off-site and mobile communication; securing your email system against spam and DHA attacks; and initiating round-the-clock proactive monitoring.
- Hybrid Cloud Integration
Progent offers advanced online consulting to help organizations of any size integrate their networks with leading public clouds such as Azure and Amazon Web Services. Progent can assist your it team to design and administer hybrid ecosystems that support Windows and Linux operating systems and apps in both cloud-based systems or in hybrid architectures that seamlessly combine local resources as well as public cloud services. To help you to incorporate public cloud services with networks, Progent can provide a range of public cloud migration services that include Office 365 Exchange Online integration solutions with on-premises installations of Exchange, Microsoft Azure enterprise hybrid cloud integration, Amazon AWS hybrid cloud migration, and Amazon Web Marketing Service development and troubleshooting. Progent has more than 15 years of background delivering high-level consulting services remotely, and Progent can help you complete your cloud migration initiatives on schedule and within your budget.
Progent offers the skills of seasoned online consulting experts for special IT projects that small businesses often need. Billing rates for longer-term development or consulting projects are set based on the level of expertise of the consultants required. Progent's experience with these special fields of computer technology enables customers to execute major projects economically and on time. Progent's project-based online engineering services include:
How Your Orlando Business Can Contact Progent's Remote Technical Support Experts
Help Desk Services
Progent's Call Center programs for small and midsize organizations with networks that incorporate UNIX, Linux, Solaris, macOS and OS X, Cisco, or Microsoft platforms include comprehensive Help Desk Call Center outsourcing, Virtual Help Desk support services, and Help Desk operations consulting. Progent's Standard Help Desk Call Center services are designed for small businesses who don't have the resources to build and maintain an internal Help Desk Call Center but who want fast access to an efficient Help Desk with professional telephone support as well as the in-depth expertise to escalate the most challenging trouble tickets to high-level engineers.
Progentís shared Help Desk services allow your business to share the load for Help Desk services seamlessly between your in-house IT team and Progent's nationwide pool of certified desktop support technicians and subject matter experts. Progentís Help Desk sharing service is a collaborative service desk solution based on the leading professional services automation tool for handling service requests, ticketing, accountability, status tracking, and reporting.
Progent's Help Desk Call Center consulting services can guide you in building an effective new Help Desk or enhancing your established organization, evaluating or modifying Help Desk software products to handle the special demands of your corporation, or adding temporary phone support personnel to reinforce your in-house Call Center team during unusually busy events such as software transitions, major updates, or installing new applications.
Progent's Help Desk Call Center staff of experienced information technology professionals gives your customers in Orlando or anywhere in the state of Florida instant communication with a dependable support group with extensive experience delivering telephone-based help and remote diagnostics for computer environments that incorporate UNIX, Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft products. Progent's charter is to give the Call Center perception as a key contributor to company productivity, and Progent's aim is to fix instead of simply document network problems.
Applications Support: Training, Programming, and Troubleshooting
Progent's Applications Experts staff provides phone-based professional engineering support and education in special business application areas including ERP, Manufacturing Requirements Planning, customizing accounting packages, and CRM. Progent also can provide consulting, programming, and training for popular Microsoft applications such as Microsoft CRM, Microsoft Project, Word, and Microsoft Office Excel. To find out additional information on Progent's consulting, custom programming, and education offerings for UNIX, Linux, Solaris, macOS and OS X, or Microsoft applications, visit Progent's Applications Experts Team.
Progent's Mac professionals can promote the creative facets of Mac computing by delivering phone-based consulting services and education in graphics, sound, and motion video. Progent's consultants offer assistance in a range of Apple Mac creative tools including Photoshop, Adobe Illustrator, InDesign, QuarkXPress, MOTU Digital Performer, Final Cut Pro, and After Effects. Progent's Mac specialists can also assist you with specific procedures such as capturing or digitizing audio or video or putting together an audio/video post production facility.
Online Network and Server Monitoring Support
Progent offers businesses in Orlando, or anywhere in the state of Florida, online network monitoring support powered by Microsoft System Center Operations Manager IT infrastructure monitoring, enhanced by Progent to accommodate your business so that your computer maintenance is proactive rather than reactive. By anticipating possible problems before they result in downtime, proactive monitoring can head off inconvenient and expensive service failures. Progent can also use system monitoring utilities such as Nagios and MRTG to diagnose UNIX, Linux, Solaris, or Apple macOS and OS X systems, Windows networks, or systems powered by multiple operating systems.
To contact Progent about urgent remote support with UNIX, Linux, Sun Solaris, or Apple macOS and OS X networks, visit Progent's Emergency Phone-Based Help, telephone 1-800-993-9400, or visit Contact Progent.
Central Florida Contact Information:
Progent offers consulting services and onsite technical support in metropolitan Orlando and Tampa Florida.
Progent locations in Central Florida