For small businesses in Orlando or anywhere in Florida, Progent provides technical support for computer systems based on UNIX, Linux, Solaris, or Apple macOS and OS X or for networks that include a combination of UNIX-family systems and Microsoft platforms. Progent has delivered online support to companies in all 50 states in the U.S. (Refer to Progent's client testimonials). In addition, Progent offers the expertise of Cisco CCIE-certified engineers for challenging infrastructure issues, as well as the services of CISSP-accredited security engineers to help with high-level security design and disaster recovery preparedness.
Progent's online technical support services offer exceptional value because they have the practical background and the sophisticated technology to resolve the majority of network problems quickly. Efficient support reduces immediate expenses because service calls take up a smaller number of chargeable minutes. Online help also eliminates the cost of dispatching a consultant to your site. Your company benefits even more with incidental costs by minimizing or avoiding network downtime and associated costs stemming from business disruption, disgruntled clients, idle employees, and distracted executives.
Progent's billing policy for remote help is structured to maximize the impact of your IT service investment. Progent charges on a per-minute basis for telephone-based consulting, so you are charged only for the services that you actually get. In contrast to many online support organizations, Progent requires no service activation charge or minimum payments. Progent's one-minute billing unit and simple policy for pricing do away with situations where quick repairs manage to turn into big tabs. Progent's skill at handling technical issues quickly translates into your business saving cash.
Progent's Online Support Tools
Over the years, Progent has fine tuned a set of optimized technologies and field-proven methodologies that permit the maximum degree of efficiency for remote help and repair for small company information networks. Progent provides protected Virtual Private Network support for VPN gateways from multiple leading companies such as Microsoft, Cisco, Juniper/NetScreen, Netscreen and Checkpoint. Secure VPN access permits the consultants of Progent's remote service group to interface to your system remotely without violating corporate security.
Progent's advanced customer support reporting application maintains detailed documentation describing the support that Progent's clients have received. Progent's staff service personnel have the benefit of the records of assistance delivered to every Progent customer by any consultant. This database of problems and repairs is organized as a readily searchable internal database that allows Progent's remote technical engineers to share their experiences company-wide to make sure that the value of Progent's support grows over time. Progent's high-level certifications and close relationships with important technology companies including Cisco and Microsoft make available additional massive technical support databases and allow quick response from vendors' internal product engineers with the result that Progent's online service specialists can arrive at optimal resolutions promptly.
Get Online UNIX/Linux, Sun Solaris, or macOS and OS X Technical Help from Progent
To access Progent's phone services in Orlando or anywhere in Florida or to learn additional information about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have a critical requirement for IT help, visit Immediate Emergency Support.
Remote Network Support Services Offered Progent
Progent's online consulting professionals possess credentials in an extensive array of products and technologies. This broad scope of capability enables Progent's consultants to manage practically any emergency that may take place in a small or midsize company network. Credentials earned by Progent consultants in UNIX/Linux platforms include Certified Network Administrator for Solaris, Red Hat RHCE, Red Hat Certified Technician, Apple Certified System Administrator, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco certifications owned by Progent technical support engineers include Cisco CCIE in Routing and Switching and Voice, plus Cisco Certified Network Professional (CCNP), CCNA, Security Professional (CCSP), CCVP, and Design Associate.
To support businesses with multi-OS networks, Progent also provides the services of engineers who have high-level Microsoft credentials including Microsoft Certified Systems Engineer, Desktop Support Technician, and Application Developer (MCAD). Progent's security experts include Certified Information Security Manager (CISM) consultants, CISSP network security specialists, and Information System Security Architecture Professional engineers.
Online support services provided by Progent to customers in Orlando and anywhere in the state of Florida include:
Special Consulting Programs Offered by Progent
UNIX, Linux, Solaris, and macOS and OS X Expertise
Progent's UNIX/Linux, Sun Solaris, and macOS and OS X phone-based consulting services cover a wide spectrum of information technology including system infrastructure, messaging systems, system and process security, UNIX and Windows coexistence, virtual server products for server hardware economization and simplified administration, and migration from legacy systems to current Microsoft Windows or Linux environments. Progent's team-based methodology for resolving network problems enables fast escalation, when required, to consultants with appropriate experience to handle challenging scenarios. This accelerates solutions of urgent problems, minimizes lost productivity, and cuts service expense.
Progent's UNIX and Linux support engineers can provide urgent remote help for diagnosing problems within UNIX, Linux, or Solaris systems based on leading variants of UNIX such as:
Major Linux platforms for which Progent can provide expertise include:
- RedHat Linux
- SUSE Linux
Talk to a Cisco Certified Internetwork Expert for High-level Network Problem Solving
The Cisco Certified Internetwork Expert (CCIE) certification is the top accreditation for network consultants, and validates a consultant's technical skills at the expert level. CCIEs can resolve the most intractable issues surrounding network infrastructure planning, deployment, administration, security, and problem solving. Cisco qualified CCIEs work with the highest priority with Cisco's internal support staff in analyzing anomalies with Cisco IOS network administration tools and coming up with workarounds or identifying software patches. Cisco qualified CCIEs represent an exceptional cost-effectiveness since their depth of experience allows them to fix the most difficult problems quickly. In many instances, less experienced service providers can struggle for hours or even days with identical problems that a Cisco CCIE can fix in minutes.
Few support organizations make Cisco CCIEs accessible to support small and medium sized businesses. Progent offers fast phone access to a CCIE so you can get immediate support for serious network infrastructure issues that are crippling business productivity but are not within the comfort zone of your regular computer support personnel. Progent's Cisco-qualified CCIE support experts can tie into your computer system by means of sophisticated on-line troubleshooting technology in order to perform fast, safe, and affordable analysis and repair.
Progent's CCIEs offer expertise in the complete line of Cisco's market leading family of networking products including PIX Series Firewalls and ASA 5500 Firewalls, Catalyst FWSM modules, secure broadband and integrated services routers, wireless access points and bridges, Cisco Meraki cloud-managed access points, wired and wireless Voice phones and systems, Catalyst Series switches, as well as Virtual Private Network solutions.
Certified Microsoft Windows Support
Progent's Microsoft-certified remote service engineers can provide network repair and IT assistance for all Microsoft server platforms. Progent is a Microsoft Partner and can provide your organization the expertise of consulting professionals who can help you with a wide variety of technology support such as
Windows Server 2012 R2 integration,
Windows Server 2008 R2 installation,
MS Exchange 2019 Server deployment,
MS Exchange 2016 Server migration, Microsoft Exchange Server 2013 consulting,
Exchange 2010 monitoring and support,
SharePoint 2016 migration and hybrid integration support,
SharePoint 2019 design and integration,
Microsoft Skype for Business Server migration consulting, Microsoft Lync Server 2013 management and Microsoft Communications Server troubleshooting, Forefront TMG 2010 management and ISA Server 2006 migration, Microsoft SQL Server 2019 integration expertise, MS SQL Server 2017 consulting, SQL Server 2016 migration and programming, and SQL Server 2014 support,
Systems Center Operations Manager system monitoring,
Project Server and Server Online training,
SBS Server 2011 support, and
Windows Essentials migration and cloud integration.
Progent also offers a broad range of remote PC desktop support and troubleshooting services including Microsoft Windows 7 migration, preparing for to 64-bit workstation software, configuring Office 2010, and automating Business Desktop Deployment.
CISM and CISSP Certified Network Security Engineers
Progent's qualified CISSP, ISSAP, and CISM security consultants offer a variety of security solutions that can improve the defenses of your UNIX/Linux, Solaris, Mac or Microsoft Windows network against internal or external threats or help your business to clean up rapidly after a serious breach. Security consulting services offered by Progent include: in depth security evaluation using tools such as GFI LANguard NSS, EEYE Vulnerability Scanner, and software from Metasploit and Netcat; quick cleanup after malicious assaults; installing firewalls; designing secure techniques for off-site and mobile access; guarding your email infrastructure from viruses, spam and DHA attacks; and offering 24x7 proactive monitoring.
- Hybrid Cloud Solutions
Progent offers advanced online consulting services to help businesses of all sizes integrate their information networks with popular public cloud platforms such as Azure and Amazon Web Services (AWS). Progent can help you to plan and administer cost-effective ecosystems that support Windows and Linux operating systems and apps in either cloud-based solutions or in hybrid topologies that utilize local IT assets as well as public cloud services. To help you to integrate public cloud services with networks, Progent can provide a variety of public cloud integration services such as Office 365 Exchange Online integration with on-premises Exchange, Azure hybrid cloud solutions, Amazon Web Services hybrid cloud integration support, Amazon Web Marketing Service programming and debugging, and Google Cloud Platform (GCP) planning and integration consulting. Progent has over 20 years of background delivering high-level consulting support remotely, and Progent can help you successfully carry out your cloud migration projects quickly and within your budget.
Progent offers the skills of seasoned remote consulting professionals for contract IT projects that small companies often need. Progent's rates for longer-term consulting projects are set according to the level of expertise of the consultants involved. Progent's experience with these special areas of computer technology allows customers to complete major projects within budget and on time. Progent's special remote engineering solutions include:
How Your Orlando Business Can Contact Progent's Remote Service Experts
Help Desk Services
Progent's Call Center programs for small and midsize organizations with environments based on UNIX, Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft platforms include full-service Help Desk Call Center outsourcing, Virtual Help Desk support services, and Help Desk consulting. Progent's Standard Help Desk Call Center services are ideal for smaller organizations who lack the money or time to assemble and manage an internal Call Center but who require fast access to a dependable Help Desk with professional telephone support as well as the in-depth expertise to escalate the most challenging trouble tickets to advanced engineers.
Progentís Help Desk Co-management services make it possible for your business to share responsibilities for Help Desk support seamlessly between your in-house IT team and Progent's large roster of certified technical support engineers and subject matter experts. Progentís Co-managed Help Desk service is an advanced service desk solution based on the top professional services automation (PSA) platform for handling service requests, ticketing, accountability, progress tracking, and reporting.
Progent's Help Desk consulting services can support you in creating an efficient new Help Desk Call Center or revamping your existing one, selecting or enhancing Help Desk Call Center software products to meet the special demands of your business, or providing occasional online personnel to work with your existing Help Desk Call Center team during demanding situations such as software transitions, mass updates, or installing new business software.
Progent's Help Desk team of experienced network professionals provides your workers in Orlando or anywhere in the state of Florida instant assistance from an efficient network service group with years of experience offering phone consulting and online repair service for IT systems that incorporate UNIX, Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft products. Progent's focus is to earn the Help Desk Call Center the reputation as a crucial contributor to company efficiency, and Progent's aim is to resolve rather than just track network problems.
Applications Support: Training, Custom Development, and Integration
Progent's Applications Experts Team provides online and in-depth engineering support and training in special business application areas such as Enterprise Requirements Planning, MRP, accounting system customization, and CRM. Progent also can deliver consulting, custom development, and education for familiar Microsoft applications including CRM, MS Office Project, Word, and MS Excel. To find out additional information concerning Progent's consulting, customization, and education offerings for UNIX, Linux, Solaris, Apple macOS and OS X, or Microsoft applications, go to Progent's Applications Experts Services.
Progent's Apple Mac consultants can nurture the artistic facets of Macintosh environments by delivering remote help support and education in imaging, audio, and motion video. Progent's consultants offer assistance in a range of Apple Mac programs such as Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, Apple Logic, Final Cut Pro, and Adobe After Effects. Progent's consultants can also assist you with common projects like scanning or digitizing audio or video or integrating an audio/video production facility.
Online Network and Server Monitoring Support
Progent offers businesses in Orlando, or anywhere in the state of Florida, remote network monitoring support powered by MS Operations Manager network monitoring and reporting, enhanced by Progent to accommodate your environment so that your computer support is proactive rather than reactive. By spotting potential problems before they cause network outages, remote monitoring can head off disruptive and costly service failures. Progent can also use network monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Solaris, or macOS and OS X environments, Microsoft Windows systems, or networks powered by a variety of OS platforms.
To get in touch with Progent about emergency phone-based help with UNIX, Linux, Sun Solaris, or macOS and OS X computer systems, visit Progent's Nationwide Online Help, call 1-800-993-9400, or go to Contact Progent.
Central Florida Contact Information:
Progent offers consulting services and onsite technical support in metropolitan Orlando and Tampa Florida.
Progent locations in Central Florida