For small and midsize businesses located in Orlando Florida, Progent provides help for computer systems based on UNIX or Linux or for networks that feature a combination of UNIX-family systems and Microsoft Windows technology. Progent has delivered online troubleshooting to companies in all 50 states in the U.S. (See Progent's customer testimonials). In addition, Progent offers the expertise of CCIE-qualified network specialists for challenging connectivity problems, as well as the services of CISA and CISM-certified security consultants to handle advanced security design and business continuity planning.
Progent's online technical support engineers offer excellent value due to the fact that they are equipped with the real-world background and the advanced technology to resolve the majority of network issues quickly. This lowers direct expenses because service calls require a smaller number of billable minutes. Remote help also avoids the expense of dispatching an engineer to your site. Your company saves additionally with indirect costs by minimizing or avoiding network downtime and associated losses resulting from business disruption, upset clients, idle workers, and de-focused management.
Progent's billing model for remote help is structured to maximize the impact of your IT service dollar. Progent bills by the minute for telephone-based consulting, so you are charged exclusively for the support that you actually get. In contrast to many online service companies, Progent requires no service activation fee or minimum job duration. Progent's one-minute granularity and clean model for billing save you from situations where quick solutions manage to turn into major tabs. Progent's penchant for dealing with technical issues quickly translates into your business conserving money.
Progent's Online Service Technologies
Over time, Progent has developed a collection of optimized tools and field-tested methodologies which permit the highest level of effectiveness for online consulting and troubleshooting for small and midsize company information systems. Progent offers protected Virtual Private Network support for VPN gateways from multiple popular vendors including Microsoft, Cisco, Juniper/NetScreen, Sonicwall and Checkpoint. Secure VPN technology permits the consultants of Progent's online support team to link to your company's network without breaching system security.
Progent's proprietary customer support database application stores thorough documentation for all support that Progent's customers have been provided. Progent's team engineers have the benefit of the history of services delivered to each client by every Progent engineer. This archive of issues and solutions is structured as an easily exploitable proprietary database that permits Progent's online support engineers to share their knowledge with the whole team to make sure that the efficiency of Progent's technical support improves daily. Progent's high-level certifications and close associations with key vendors including Cisco and Microsoft make available additional extensive support knowledge bases and permit priority access to manufacturers' internal engineering staff so Progent's online service specialists are able to determine optimal solutions promptly.
Get Remote UNIX/Linux, Solaris, or Apple macOS and OS X Technical Support from Progent
To get started with Progent's phone services in Orlando Florida or to find out more about Progent's phone support programs, call Progent at
Phone-based Technical Services Provided by Progent
Progent's phone-based technical support engineers possess advanced credentials in an extensive set of products and technologies. This breadth of technical skills enables Progent's engineers to resolve practically any problem likely to occur in a small or midsize business information system. Certificates earned by Progent engineers in UNIX-family technologies include Sun Certified Network Administrator, Red Hat RHCE, Red Hat RHCT, Apple Certified System Administrator, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco credentials owned by Progent technical support engineers include Cisco Certified Internet Expert in Routing/Switching and Security, plus Cisco Certified CCNP, Network Associate (CCNA), CCSP, Voice Professional (CCVP), CCDA and CCDP.
To provide assistance to companies with mixed-platform environments, Progent also provides the skills of consultants who have advanced Microsoft certifications including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Solution Developer (MCSD). Progent's security engineers include Certified Information Security Manager Engineers, CISSP network security experts, and Information System Security Architecture Professional (ISSAP) engineers.
Remote technical services provided by Progent to clients in Orlando include:
Progent's UNIX/Linux support engineers can provide urgent remote help for analyzing problems affecting UNIX, Linux, or Solaris networks based on popular derivatives of UNIX including:
Progent in addition offers a wide array of online PC desktop services such as Microsoft Windows 7 migration, upgrading to 64-bit workstation software, configuring Microsoft Office 2010, and automating Business Desktop Deployment.
Progent’s Co-managed Help Desk services make it possible for your business to split responsibilities for Help Desk services seamlessly between your in-house IT team and Progent's large roster of seasoned desktop support engineers and subject matter experts. Progent’s shared Help Desk service is an advanced service desk solution built around the leading PSA tool for managing service requests, ticket lifecycle, accountability, status tracking, and reporting.
Progent's Call Center consulting support can guide you in establishing an efficient new Help Desk Call Center or revamping your current one, identifying or customizing Help Desk Call Center software to address the special needs of your company, or providing occasional phone support staff to reinforce your existing Help Desk Call Center resources during high-demand events like software transitions, major updates, or installing new business software.
Progent's Help Desk Call Center staff of experienced information technology consultants provides your computer users in Orlando Florida fast communication with an effective support group with substantial background providing phone help and online diagnostics for computer environments powered by UNIX/Linux, Solaris, macOS and OS X, Cisco, or Microsoft products. Progent's mission is to earn the Help Desk perception as a major enabler of business performance, and Progent's intent is to resolve rather than merely document IT problems.
Progent's Mac professionals can nurture the imaginative elements of Apple Mac systems by delivering phone-based help services and education in graphics, audio, and motion video. Progent's consultants can provide expertise in a range of Macintosh applications including Photoshop, Illustrator, InDesign, QuarkXPress, Apple Logic, Final Cut Pro, Apple Motion, and After Effects. Progent's Mac experts can also assist you with specific procedures such as scanning or digitizing audio or video or setting up an audio/video post production studio.
Remote Network Monitoring Services
Progent can provide companies in Orlando Florida online network and server monitoring services based on MS System Center Operations Manager network monitoring, adapted by Progent for your business so your computer maintenance is proactive and automated. By exposing possible trouble spots before they cause downtime, proactive monitoring can ward off disruptive and expensive service crises. Progent can also utilize network monitoring products like Nagios and MRTG to troubleshoot UNIX/Linux, Sun Solaris, or Apple macOS and OS X networks, Windows environments, or systems that incorporate multiple operating systems.
Tampa and Central Florida Contact Information:
Progent offers consulting services and onsite technical support in metropolitan Orlando and Tampa Florida.
City | Address | Phone | Link |
Clearwater | 600 Cleveland Street Clearwater, FL 33755 United States |
(727) 250-0700 | Clearwater Network Support Services |
Lakeland | 206 Easton Dr Lakeland, FL 33803 United States |
(863) 250-4500 | Lakeland Network Support Services |
Orlando | 121 S Orange Ave, #1500 Orlando, FL 32801 United States |
(321) 754-1119 | Orlando Network Support Services |
Sarasota | 950 South Tamiami Trail, #208 Sarasota, FL 34236 United States |
(941) 265-8600 | Sarasota Network Support Services |
Tampa | 400 N Ashley Drive Tampa, FL 33602 United States |
(813) 694-9055 | Tampa Network Support Services |