For small and midsize businesses in Orlando or anywhere in Florida, Progent provides technical support for computer systems based on UNIX or Linux or for networks that include a mix of UNIX and Microsoft platforms. Progent has provided online troubleshooting to companies in all 50 states in the United States. (Refer to Progent's client recommendations). In addition, Progent can furnish the expertise of Cisco CCIE-certified network specialists for challenging infrastructure issues, plus the services of CISA and CISSP-accredited security engineers to help with advanced security architecture and business continuity planning.
Progent's online support services offer exceptional leverage because they are equipped with the real-world background and the advanced tools to solve most information system problems quickly. Efficient support lowers immediate expenses because service calls accumulate a smaller number of billable consulting minutes. Remote support also avoids the expense of sending an engineer to your location. Your organization benefits even more with incidental costs by minimizing or eliminating network downtime and related costs resulting from business discontinuity, disgruntled clients, idle workers, and de-focused management.
Progent's billing policy for online support is structured to maximize the impact of your network support dollar. Progent bills by the minute for phone consulting, so you owe only for the services that you receive. In contrast to many remote support companies, Progent requires no service activation charge or minimum job duration. Progent's per-minute billing unit and simple policy for pricing do away with situations where fast repairs somehow end up as big bills. Progent's penchant for dealing with problems efficiently translates into your company spending less money.
Progent's Remote Support Technologies
Over time, Progent has fine tuned a set of customized technologies and field-proven processes which ensure the maximum degree of effectiveness for remote technical support and repair for small company computer systems. Progent provides safe VPN support for gateways from multiple leading sources including Microsoft, Cisco, Juniper, Sonicwall and Watchguard. Protected VPN access allows the staff of Progent's remote service group to communicate with your network without breaching system security.
Progent's powerful service reporting application maintains extensive histories describing all service that Progent's customers have received. Progent's team consultants have the benefit of the details of services delivered to each client by every engineer. This history of trouble tickets and resolutions is stored as a readily searchable proprietary knowledge base that allows Progent's remote support experts to communicate their knowledge with the whole team to ensure that the quality of Progent's technical support improves over time. Progent's advanced certifications and close relationships with major technology companies including Cisco and Microsoft permit access to additional extensive technical support knowledge bases and allow priority response from manufacturers' in-house support staff with the result that Progent's remote service experts are able to find the best solutions quickly.
Start Receiving Remote UNIX/Linux, Solaris, or Apple macOS and OS X Computer Assistance from Progent
To access Progent's phone services in Orlando or anywhere in Florida or to find out more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for IT help, go to Immediate Urgent Support.
Online Technical Support Services Offered Progent
Progent's online technical support professionals possess certified skills in a comprehensive array of disciplines. This breadth of technical skills enables Progent's consultants to manage practically any crisis likely to occur in a small or midsize company information system. Credentials held by Progent consultants in UNIX-family platforms include Sun Solaris SCNA, Red Hat RHCE, Red Hat Certified Technician, Apple ACSA, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco credentials earned by Progent service experts include Cisco CCIE in Routing/Switching, Security, and Voice, plus Cisco Certified CCNP, CCNA, Security Professional (CCSP), CCVP, and Design Professional.
To support businesses with mixed-platform environments, Progent also offers the skills of engineers with high-level Microsoft certifications including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security engineers include Certified Information Security Manager (CISM) consultants, CISSP network security experts, and Information System Security Architecture Professional consultants.
Remote services provided by Progent to small businesses in Orlando and throughout the state of Florida include:
Special Support Programs Offered by Progent
UNIX/Linux, Sun Solaris, and macOS and OS X Expertise
Progent's UNIX/Linux, Sun Solaris, and macOS and OS X online support services cover a broad range of information technology such as system architecture, email systems, system and process security, UNIX/Linux and Windows integration, VMware products for server hardware consolidation and easy management, and transitioning from legacy applications to current Microsoft Windows or Linux-based solutions. Progent's group-based approach to solving network issues enables fast escalation, when required, to engineers with task-relevant experience to handle challenging situations. This accelerates repair of urgent problems, reduces lost productivity, and lowers service expense.
Progent's UNIX and Linux support engineers can provide emergency online assistance for troubleshooting problems affecting UNIX, Linux, or Solaris systems powered by leading derivatives of UNIX such as:
Important Linux platforms for which Progent offers expert support include:
- macOS and OS X
- IBM AIX Operating System
- HP-UX (Hewlett Packard UNIX)
- SCO UNIX
- Silicon Graphics IRIX (SGI/IRIX)
- SUSE Linux
- Debian GNU/Linux
- Slackware Linux
Talk to a Cisco Certified Internetwork Expert for Complex Infrastructure Problem Solving
The Cisco Certified Internetwork Expert (CCIE) credential is the top recognition for network infrastructure consultants, and validates an individual's technical skills at the expert level. Cisco qualified CCIEs know how to resolve the most stubborn problems encountered in network design, installation, management, security, and troubleshooting. CCIEs can cooperate with the highest priority with Cisco's in-house engineers in analyzing problems with IOS network management tools and developing workarounds or locating software updates. Cisco CCIEs provide excellent value since their broad expertise enables them to find solutions for even the most complex problems quickly. In many cases, less qualified consultants can struggle for many hours or days with the same tasks that a Cisco-qualified CCIE can resolve in minutes.
Few service providers make Cisco CCIEs accessible to help small and medium sized companies. Progent offers fast phone access to a CCIE so your company can get urgent help for complex network infrastructure issues that are crippling business productivity but are beyond the comfort zone of your local IT service group or consultant. Progent's Cisco CCIE support experts can connect to your computer system via advanced remote support technology to provide quick, safe, and economical analysis and remediation.
Progent's Cisco CCIEs can provide assistance with all of Cisco's top-selling family of connectivity appliances such as PIX Series Firewalls and ASA Series Firewalls, the Catalyst FWSM modules, protected high-speed and integrated services (IS) routers, wireless access points and bridges, Meraki cloud-managed access points, VoIP phones and systems, Catalyst family switches, plus Virtual Private Network technology.
Authorized Windows Support
Progent's Microsoft-expert remote support experts can deliver computer system troubleshooting and consulting help for all Microsoft server platforms. Progent is a Microsoft Partner and can offer your company the assistance of support professionals who can assist your company with a broad variety of platform support such as
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 set up,
Microsoft Exchange 2016 Server planning and deployment, Exchange 2013 consulting,
Microsoft Exchange 2010 maintenance,
SharePoint Server application development,
Microsoft Skype for Business planning and deployment consulting, Lync Server 2013 integration and Microsoft Communications Server 2007 upgrade, Forefront Threat Management Gateway administration and ISA Server migration, Microsoft SQL Server 2017 consulting, Microsoft SQL Server 2016 integration and development, and SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) resource monitoring and reporting,
Project Server and Server Online planning,
Small Business Server support, and
Windows 2012 R2 Essentials cloud integration.
Progent also offers a broad range of remote desktop support services including Windows 7 migration, moving to 64-bit desktop software, integrating Office 2010, and streamlining desktop configuration.
CISSP and ISSAP Certified Network Security Engineers
Progent's accredited CISM and CISSP security engineers offer a range of security solutions to improve the immunity of your UNIX/Linux, Solaris, Mac or Windows network against attacks or assist you to recuperate rapidly following a serious penetration. Security services available from Progent cover in depth security audits using tools such as GFI LANguard Network Security Scanner, AMAP Application Scanner, and software from Solar Winds tools and Nikto; rapid cleanup after virus and worm attacks; installing firewalls; designing secure mechanisms for off-site and mobile access; securing your messaging infrastructure from spam and directory harvest attacks; and setting up 24x7 proactive monitoring.
- Hybrid Cloud Solutions
Progent offers advanced online consulting to help businesses of all sizes connect their information networks with popular public clouds including Microsoft Azure and Amazon Web Services (AWS). Progent can assist your it team to design and manage cost-effective environments that support Windows and Linux systems and applications in both cloud-only solutions or in hybrid topologies that combine on-premises IT assets as well as cloud services. To assist you to integrate public cloud services with networks, Progent offers a variety of public cloud integration services that include Office 365 Exchange Online integration with on-premises installations of Exchange, Microsoft Azure enterprise hybrid cloud integration, Amazon AWS hybrid cloud integration support, and Amazon Web Marketing Service programming and debugging. Progent has over 15 years of background providing high-level consulting support remotely, and Progent can make sure you successfully carry out your cloud integration projects on schedule and within your budget.
Progent can provide the skills of seasoned remote consulting professionals for contract IT projects that small companies often need. Billing rates for ongoing development or consulting projects are set based on the qualifications of the engineers involved. Progent's background in these important areas of computer technology allows customers to complete critical initiatives economically and on schedule. Progent's special online consulting solutions include:
How Your Orlando Company Can Contact Progent's Online Support Professionals
Help Desk Call Center Expertise
Progent's Help Desk programs for small and midsize companies with environments that incorporate UNIX, Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft platforms include full-service Help Desk Call Center outsourcing, Virtual Helpdesk services, and Help Desk consulting. Progent's Help Desk Call Center outsourcing services are ideal for smaller companies who don't have the money or time to create an in-house Help Desk but who need fast response from a dependable Call Center with proficient phone assistance as well as the available expertise to escalate complex trouble tickets to advanced engineers.
Progent’s Virtual Call Center is intended for bigger businesses and operates as a seamless supplement to your established Call Center resources. Progent's Virtual Help Desk can operate as an escalation resource for complex network challenges, or be available in overflow instances when your other resources are overwhelmed.
Progent's Call Center consulting support can assist you in establishing an effective new Help Desk Call Center or revamping your established organization, identifying or enhancing Help Desk software to address the special needs of your company, or providing temporary online staff to supplement your in-house Help Desk team to deal with demanding situations such as software migrations, mass updates, or rolling out brand new business software.
Progent's Help Desk staff of veteran information technology professionals provides your computer users in Orlando or anywhere in the state of Florida instant access to an efficient support group with extensive experience offering telephone-based support and remote troubleshooting for computer environments that incorporate UNIX, Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft components. Progent's mission is to give the Call Center the reputation as a crucial enabler of business productivity, and Progent's goal is to fix and not simply record IT problems.
Applications Services: Education, Customization, and Problem Solving
Progent's Applications Experts staff can supply online advanced consulting expertise and education in key business application fields such as ERP, MRP, custom programming for accounting packages, and CRM. Progent also can deliver expertise, custom programming, and training for familiar Microsoft business applications including CRM, MS Project, Word, and MS Excel. For additional information concerning Progent's consulting, customization, and education services for UNIX/Linux, Solaris, Apple macOS and OS X, or Microsoft applications, go to Progent's Business Application Experts Team.
Progent's Apple Mac experts can nurture the imaginative components of Apple Mac computing by providing phone-based consulting support and training in imaging, sound, and video. Progent's support professionals can provide expertise in a range of Apple Mac programs such as Photoshop, Adobe Illustrator, InDesign, QuarkXPress, MOTU Digital Performer, Apple Final Cut Pro, Apple Motion, and After Effects. Progent's consultants can also help you with specific projects such as scanning or digitizing audio or video or putting together an audio/video post production lab.
Online Network and Server Monitoring Support
Progent offers companies in Orlando, or anywhere in the state of Florida, online network and server monitoring support powered by MS Operations Manager network monitoring and reporting, enhanced by Progent for your environment so that your computer maintenance is proactive rather than reactive. By spotting possible trouble spots before they expand into crashes, remote monitoring can head off disruptive and expensive network breakdowns. Progent can also utilize network monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Solaris, or Apple macOS and OS X environments, Windows networks, or environments powered by a mix of platforms.
To contact Progent about emergency online assistance with UNIX/Linux, Sun Solaris, or macOS and OS X networks, visit Progent's Nationwide Remote Help, phone 1-800-993-9400, or go to Contact Progent.
Central Florida Contact Information:
Progent offers consulting services and onsite technical support in metropolitan Orlando and Tampa Florida.
Progent locations in Central Florida