For small and midsize businesses located in Orlando or anywhere in the state of Florida, Progent offers technical support for networks based on UNIX, Linux, Sun Solaris, or macOS and OS X or for networks that include a combination of UNIX-family systems and Windows technology. Progent has provided online troubleshooting to businesses in all 50 states in the U.S. (See Progent's customer testimonials). Progent also can furnish the consultation Cisco CCIE engineers for challenging connectivity issues, as well as the assistance of CISSP-certified security engineers to help with high-level security architecture and disaster recovery preparedness.
Progent's remote support engineers offer exceptional value because they have the real-world experience and the sophisticated tools to resolve most network issues quickly. Efficient support lowers immediate costs since service calls require a smaller number of billable consulting minutes. Remote help also eliminates the expense of sending an engineer to your site. Your organization saves additionally with incidental expenses by minimizing or eliminating network outages and related losses resulting from business discontinuity, upset clients, unproductive employees, and distracted management.
Progent's pricing model for remote support is designed to stretch your network support dollar. Progent bills by the minute for telephone-based consulting, so you pay just for the services that you receive. In contrast to typical remote support organizations, Progent asks for no initialization surcharge or minimum payments. Progent's per-minute granularity and simple model for pricing avoid situations where fast repairs manage to turn into substantial tabs. Progent's penchant for solving problems efficiently translates into your business spending less money.
Progent's Remote Technical Support Tools
Through years of experience, Progent has fine tuned an arsenal of optimized tools and field-proven processes which promote the highest degree of effectiveness for online help and repair for small business IT networks. Progent provides safe VPN support for VPN gateways from multiple leading sources such as Microsoft, Cisco, Juniper Networks, Sonicwall and Watchguard. Secure VPN access enables the engineers of Progent's online support team to connect to your company's computer system remotely without breaching corporate security.
Progent's proprietary customer support reporting system stores detailed histories for all support that Progent's customers have received. Progent's team service personnel have the benefit of the details of support provided to every Progent customer by any Progent consultant. This history of trouble tickets and solutions is stored as a readily accessible internal database that enables Progent's remote support experts to communicate their knowledge with the whole team to make sure that the efficiency of Progent's technical support grows daily. Progent's high-level certifications and working relationships with key vendors such as Cisco and Microsoft make available other extensive technical databases and permit priority access to vendors' internal engineering staff with the result that Progent's remote service specialists are able to find the best solutions quickly.
Start Receiving Remote UNIX/Linux, Sun Solaris, or Apple macOS and OS X Computer Help from Progent
To access Progent's phone support in Orlando or anywhere in Florida or to find out more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for network support, visit Immediate Urgent Support.
Online Technical Services Provided by Progent
Progent's online support experts have certified skills in a comprehensive array of products and technologies. This wide range of technical skills enables Progent's engineers to address virtually any crisis likely to occur in a small or midsize company network. Certificates held by Progent support experts in UNIX-family technologies include Sun Solaris SCNA, Red Hat RHCE, Red Hat Certified Technician (RHCT), Apple Certified System Administrator, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco credentials earned by Progent technical support consultants include Cisco CCIE in Routing and Switching and Voice, plus Cisco Certified CCNP, Network Associate (CCNA), Security Professional (CCSP), CCVP, and Design Professional.
To support customers with multi-operating system networks, Progent also offers the skills of consultants who have advanced Microsoft certifications including Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security engineers include Certified Information Security Manager (CISM) Engineers, CISSP-certified cybersecurity specialists, and CISSP-ISSAP engineers.
Remote support provided by Progent to clients in Orlando and throughout the state of Florida include:
Special Consulting Programs Offered by Progent
UNIX/Linux, Solaris, and macOS and OS X Support Services
Progent's UNIX, Linux, Solaris, and macOS and OS X phone-based support services cover a broad array of computer technology such as system infrastructure, messaging systems, system and process security, UNIX and Microsoft Windows integration, VMware technologies for server consolidation and easy management, and migration from legacy applications to current Windows or Linux environments. Progent's group-based methodology for solving network problems enables quick escalation, when required, to engineers with appropriate experience to handle challenging scenarios. This accelerates repair of urgent problems, minimizes lost productivity, and lowers service expense.
Progent's UNIX/Linux support engineers can provide emergency remote assistance for troubleshooting anomalies affecting UNIX, Linux, or Solaris systems powered by popular derivatives of UNIX such as:
Important Linux platforms for which Progent can provide expertise include:
- Apple macOS and OS X
- Sun Solaris
- IBM AIX Operating System
- SCO UNIX
- Silicon Graphics IRIX (SGI/IRIX)
- SUSE Linux
Contact a Cisco CCIE for High-level Network Problem Solving
The Cisco Certified Internetwork Expert (CCIE) certification is the top accreditation for networking consultants, and certifies a consultant's technical skills at the master level. CCIEs know how to deal with the most intractable challenges associated with network infrastructure planning, deployment, management, protection, and problem solving. CCIEs operate closely with Cisco's internal support staff in analyzing anomalies with IOS Software network management tools and coming up with alternate approaches or identifying program updates. Cisco CCIEs are an excellent cost-effectiveness since their depth of expertise permits them to solve the most intractable problems quickly. In many cases, less seasoned engineers can wrestle for many hours or even days with identical tasks that a Cisco CCIE can fix in a few minutes.
Few support organizations make CCIEs accessible to support small and medium sized companies. Progent can provide quick phone contact with a Cisco authorized CCIE so you can get timely assistance for severe network infrastructure problems that are crippling worker efficiency but are outside the experience of your regular network support personnel. Progent's CCIE consultants can connect to your network via state-of-the-art on-line troubleshooting technology in order to provide quick, secure, and economical diagnosis and repair.
Progent's CCIEs can provide consulting for the entire range of Cisco's popular selection of infrastructure devices including PIX Series Firewalls and ASA 5500 Series Firewalls, Catalyst Firewall Services Modules, protected broadband and IS routers, Aironet wireless access points, Cisco Meraki cloud-managed Wi-Fi APs, Voice over IP (VoIP) phones and systems, Catalyst switches, as well as Virtual Private Network (VPN) solutions.
Certified Windows Experts
Progent's Microsoft-premier remote support engineers offer computer system troubleshooting and IT assistance for the complete line of Microsoft server technologies. Progent is a Microsoft Partner and can offer your company the expertise of consulting professionals who can help your company with a wide range of platform support such as
Windows Server 2012 R2 integration,
Windows Server 2008 set up,
MS Exchange Server 2019 planning and configuration,
MS Exchange Server 2016 planning and deployment, Microsoft Exchange 2013 configuration,
Microsoft Exchange Server 2010 maintenance,
SharePoint Server 2016 migration consulting services,
SharePoint 2019 design and configuration,
Microsoft Skype for Business migration consulting, Lync Server 2013 management and Office Communications Server 2007 upgrade, Forefront TMG 2010 administration and ISA Server maintenance, MS SQL Server 2017 consulting, Microsoft SQL Server 2016 integration and development, and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) system monitoring,
Project Server and Server Online planning,
Small Business Server consulting, and
Windows Essentials cloud integration.
Progent also offers a wide array of remote desktop support such as Windows 7 migration support, preparing for to 64-bit workstation applications, integrating Office 2010, and automating workstation deployment.
CISM and CISSP Certified System Security Engineers
Progent's certified CISSP, ISSAP, and CISM network security consultants offer a variety of system protection services that can improve the defenses of your UNIX/Linux, Sun Solaris, Mac or Microsoft Windows network against attacks or assist you to recuperate rapidly after a serious penetration. Security solutions offered by Progent include: thorough security analysis utilizing utilities such as GFI LANguard, AMAP Application Scanner, and products from Metasploit and Netcat; rapid recuperation from malicious assaults; integrating firewalls; establishing safe mechanisms for off-site and mobile connectivity; protecting your messaging infrastructure against spam and directory harvest attacks; and establishing round-the-clock network monitoring.
- Hybrid Cloud Solutions
Progent can provide advanced online consulting services to help organizations of any size connect their IT infrastructure with leading public clouds such as Microsoft Azure and Amazon AWS. Progent can assist your it team to design and manage hybrid environments that can include Windows and Linux operating systems and apps in both cloud-centric solutions or in hybrid topologies that utilize on-premises IT assets along with public cloud services. To help you to incorporate cloud services with networks, Progent can provide a variety of cloud integration support services such as Office 365 integration with on-premises installations of Exchange, Azure enterprise hybrid cloud integration, Amazon AWS hybrid cloud integration support, and Amazon Web Marketing Service programming and troubleshooting. Progent has over 15 years of background providing advanced consulting services online, and Progent can help you successfully carry out your cloud integration projects quickly and within your budget.
Progent can provide the services of world-class remote consulting experts for special projects that small businesses often request. Progent's rates for longer-term consulting tasks are determined according to the level of expertise of the consultants involved. Progent's experience with these special fields of computer technology allows clients to execute critical projects within budget and on schedule. Progent's special remote engineering services include:
How Your Orlando Company Can Contact Progent's Online Service Experts
Help Desk Support
Progent's Help Desk Call Center programs for small and midsize companies with networks that incorporate UNIX/Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft products include comprehensive Help Desk outsourcing, Virtual Helpdesk services, and Call Center operations consulting. Progent's Standard Help Desk Call Center services are a convenient solution for small organizations who don't have the money or time to support an in-house Help Desk Call Center but who need quick communication with an efficient Help Desk with proficient phone assistance plus the technical depth to escalate the most challenging tasks to advanced consultants.
Progentís shared Help Desk services make it possible for your business to split responsibilities for Help Desk support transparently between your in-house IT team and Progent's large roster of seasoned technical support technicians and matter experts (SMEs). Progentís shared Help Desk service is an advanced support solution built around the leading PSA platform for handling service requests, ticketing, responsibility, progress tracking, and reporting.
Progent's Help Desk consulting services can aid you in establishing an effective new Call Center or improving your existing one, identifying or enhancing Help Desk application software to handle the particular requirements of your company, or providing occasional phone support staff to work with your internal Help Desk Call Center resources during unusually busy situations like software transitions, mass upgrades, or installing new applications.
Progent's Help Desk Call Center staff of veteran network professionals provides your workers in Orlando or anywhere in the state of Florida rapid contact with an efficient technical support resource with years of experience offering telephone-based consulting and remote repair service for computer environments powered by UNIX/Linux, Solaris, macOS and OS X, Cisco, or Microsoft technology. Progent's charter is to give the Call Center recognition as a major enabler of company efficiency, and Progent's intent is to resolve instead of simply document technical issues.
Applications Support: Training, Custom Development, and Problem Solving
Progent's Applications Consulting Team offers phone-based professional engineering expertise and training in key business application areas that include Enterprise Requirements Planning, MRP, customizing accounting packages, and Customer Relationship Management (CRM). Progent also offers consulting, customization, and training for Microsoft business applications including CRM, Office Project, Office Word, and Office Excel. To read more concerning Progent's consulting, custom programming, and training services for UNIX, Linux, Solaris, Apple macOS and OS X, or Microsoft applications, go to Progent's Applications Experts Team.
Progent's Apple Mac consultants can nurture the creative elements of Mac computing by delivering phone-based help support and training in graphics, sound, and motion video. Progent's consultants can provide assistance in a large selection of Macintosh programs such as Adobe Photoshop, Adobe Illustrator, InDesign, QuarkXPress, Digidesign Pro Tools, Apple Final Cut Pro, and After Effects. Progent's Mac specialists can also assist you with specific procedures such as scanning or digitizing audio or video or configuring an audio/video production studio.
Remote Network Monitoring Support
Progent offers companies in Orlando, or anywhere in the state of Florida, remote network and server monitoring support based on Microsoft System Center Operations Manager network monitoring, enhanced by Progent to accommodate your business so that your network support is proactive and automated. By detecting possible issues before they result in network outages, automated monitoring can minimize inconvenient and costly service crises. Progent can also utilize system monitoring utilities such as Nagios and MRTG to diagnose UNIX, Linux, Sun Solaris, or macOS and OS X systems, Microsoft Windows environments, or environments powered by a combination of OS platforms.
To contact Progent about emergency online assistance with UNIX/Linux, Solaris, or Apple macOS and OS X networks, visit Progent's Emergency Online Support, telephone 1-800-993-9400, or go to Contact Progent.
Central Florida Contact Information:
Progent offers consulting services and onsite technical support in metropolitan Orlando and Tampa Florida.
Progent locations in Central Florida