For small and midsize businesses located in Orlando Florida, Progent provides help for computer systems based on UNIX or Linux or for networks that feature a combination of UNIX-family systems and Microsoft Windows technology. Progent has delivered online troubleshooting to companies in all 50 states in the U.S. (See Progent's customer testimonials). In addition, Progent offers the expertise of CCIE-qualified network specialists for challenging connectivity problems, as well as the services of CISA and CISM-certified security consultants to handle advanced security design and business continuity planning.
Progent's online technical support engineers offer excellent value due to the fact that they are equipped with the real-world background and the advanced technology to resolve the majority of network issues quickly. This lowers direct expenses because service calls require a smaller number of billable minutes. Remote help also avoids the expense of dispatching an engineer to your site. Your company saves additionally with indirect costs by minimizing or avoiding network downtime and associated losses resulting from business disruption, upset clients, idle workers, and de-focused management.
Progent's billing model for remote help is structured to maximize the impact of your IT service dollar. Progent bills by the minute for telephone-based consulting, so you are charged exclusively for the support that you actually get. In contrast to many online service companies, Progent requires no service activation fee or minimum job duration. Progent's one-minute granularity and clean model for billing save you from situations where quick solutions manage to turn into major tabs. Progent's penchant for dealing with technical issues quickly translates into your business conserving money.
Progent's Online Service Technologies
Over time, Progent has developed a collection of optimized tools and field-tested methodologies which permit the highest level of effectiveness for online consulting and troubleshooting for small and midsize company information systems. Progent offers protected Virtual Private Network support for VPN gateways from multiple popular vendors including Microsoft, Cisco, Juniper/NetScreen, Sonicwall and Checkpoint. Secure VPN technology permits the consultants of Progent's online support team to link to your company's network without breaching system security.
Progent's proprietary customer support database application stores thorough documentation for all support that Progent's customers have been provided. Progent's team engineers have the benefit of the history of services delivered to each client by every Progent engineer. This archive of issues and solutions is structured as an easily exploitable proprietary database that permits Progent's online support engineers to share their knowledge with the whole team to make sure that the efficiency of Progent's technical support improves daily. Progent's high-level certifications and close associations with key vendors including Cisco and Microsoft make available additional extensive support knowledge bases and permit priority access to manufacturers' internal engineering staff so Progent's online service specialists are able to determine optimal solutions promptly.
Get Remote UNIX/Linux, Solaris, or Apple macOS and OS X Technical Support from Progent
To get started with Progent's phone services in Orlando Florida or to find out more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If your company has an urgent requirement for network help, go to Immediate Urgent Support.
Phone-based Technical Services Provided by Progent
Progent's phone-based technical support engineers possess advanced credentials in an extensive set of products and technologies. This breadth of technical skills enables Progent's engineers to resolve practically any problem likely to occur in a small or midsize business information system. Certificates earned by Progent engineers in UNIX-family technologies include Sun Certified Network Administrator, Red Hat RHCE, Red Hat RHCT, Apple Certified System Administrator, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco credentials owned by Progent technical support engineers include Cisco Certified Internet Expert in Routing/Switching and Security, plus Cisco Certified CCNP, Network Associate (CCNA), CCSP, Voice Professional (CCVP), CCDA and CCDP.
To provide assistance to companies with mixed-platform environments, Progent also provides the skills of consultants who have advanced Microsoft certifications including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Solution Developer (MCSD). Progent's security engineers include Certified Information Security Manager Engineers, CISSP network security experts, and Information System Security Architecture Professional (ISSAP) engineers.
Remote technical services provided by Progent to clients in Orlando include:
Additional Support Services Offered by Progent
UNIX/Linux, Sun Solaris, and macOS and OS X Expertise
Progent's UNIX/Linux, Sun Solaris, and macOS and OS X remote support services cover a wide array of computer technology including network architecture, email systems, system and process security, UNIX/Linux and Microsoft Windows coexistence, VMware products for server hardware consolidation and easy administration, and transitioning from older applications to the latest MS Windows or Linux-powered solutions. Progent's team-based methodology for solving technical issues enables quick escalation, if necessary, to engineers with task-relevant experience to tackle challenging scenarios. This expedites solutions of urgent problems, minimizes lost productivity, and cuts service expense.
Progent's UNIX/Linux support engineers can provide urgent remote help for analyzing problems affecting UNIX, Linux, or Solaris networks based on popular derivatives of UNIX including:
Major Linux platforms for which Progent can provide expert support include:
- Apple macOS and OS X
- IBM AIX OS
- HP-UX (Hewlett Packard UNIX)
- Berkeley UNIX (BSD)
- SCO UNIX
- Silicon Graphics IRIX (SGI/IRIX)
- Slackware Linux
Talk to a Cisco CCIE for Complex Infrastructure Troubleshooting
The Cisco CCIE credential is the top recognition for networking engineers, and validates a consultant's network technology skills at the expert level. CCIEs know how to resolve even the most difficult problems occurring in network planning, deployment, maintenance, security, and problem solving. CCIEs can cooperate on a privileged basis with Cisco's internal product support engineers in analyzing problems with Cisco IOS Software network management utilities and developing workarounds or identifying program patches. Cisco CCIEs offer excellent cost-effectiveness since their broad experience permits them to fix the most intractable problems quickly. In typical instances, less qualified engineers can struggle for many hours or days with the same problems that a Cisco-qualified CCIE can resolve in minutes.
Few service organizations make CCIEs accessible to assist small and mid-size businesses. Progent can provide quick telephone contact with a Cisco authorized CCIE so you can receive immediate support for serious network infrastructure issues that are lowering worker efficiency but are beyond the scope of your local network maintenance resources. Progent's CCIE consultants can interface to your computer system via state-of-the-art remote troubleshooting technology in order to perform efficient, safe, and affordable analysis and repair.
Progent's Cisco CCIEs offer consulting for all of Cisco's popular selection of connectivity devices including PIX 500 Firewalls and ASA Series Firewalls, the Catalyst FWSM modules, secure high-speed and IS routers, Aironet wireless access points, Meraki cloud-managed APs, wired and wireless Voice phones and systems, Catalyst switches, plus VPN solutions.
Certified Windows Experts
Progent's Microsoft-premier online support professionals offer computer problem solving and consulting assistance for all Microsoft server platforms. Progent is a Microsoft Certified Partner and can provide your business the expertise of consulting professionals who can assist your company with a broad variety of platform support such as
Windows Server 2012 R2 integration,
Windows Server 2008 set up,
Microsoft Exchange 2019 deployment,
Microsoft Exchange 2016 Server planning and deployment, Exchange 2013 configuration,
Exchange 2010 monitoring and support,
SharePoint 2016 migration and hybrid deployment support,
SharePoint Server 2019 planning and configuration, Microsoft Teams planning and integration, Skype for Business Server planning and deployment consulting, Microsoft Lync Server 2013 integration and Office Communications Server 2007 upgrade, Forefront Threat Management Gateway 2010 management and ISA Server 2006 maintenance, Microsoft SQL Server 2019 planning and deployment consulting, MS SQL Server 2017 expertise, Microsoft SQL Server 2016 integration and programming, and SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) network monitoring,
Project Server and Server Online training,
SBS Server 2011 support, and
Windows Essentials migration and cloud integration.
Progent in addition offers a wide array of online PC desktop services such as Microsoft Windows 7 migration, upgrading to 64-bit workstation software, configuring Microsoft Office 2010, and automating Business Desktop Deployment.
CISSP and ISSAP Certified Network Security Specialists
Progent's qualified CISSP, ISSAP, and CISM security consultants offer a range of security solutions that can improve the defenses of your UNIX/Linux, Solaris, Apple Mac or Microsoft Windows network against attacks or help your business to recuperate rapidly following a serious penetration. Security support services offered by Progent cover comprehensive network security audits utilizing tools such as GFI LANguard NSS, AMAP Application Scanner, and software from Metasploit and Netcat; rapid cleanup after malicious attacks; integrating firewalls; designing secure mechanisms for remote and mobile connectivity; defending your messaging infrastructure against spam and DHA attacks; and instituting round-the-clock network monitoring.
- Hybrid Cloud Integration
Progent offers advanced remote support to help organizations of any size connect their IT infrastructure with leading public clouds such as Microsoft Azure and Amazon Web Services. Progent can help your it team to design and administer hybrid ecosystems that can include Windows and Linux systems and applications in either cloud-only systems or in hybrid topologies that combine physical resources as well as public clouds. To help you to integrate public cloud services with physical datacenters, Progent offers a variety of public cloud migration support services such as Office 365 Exchange Online integration with on-premises Exchange, Microsoft Azure enterprise hybrid cloud integration, Amazon Web Services hybrid cloud integration, Amazon Web Marketing Service programming and troubleshooting, and Google Cloud planning and integration expertise. Progent has over 20 years of experience providing high-level consulting support online, and Progent can make sure you complete your cloud integration initiatives quickly and affordably.
Progent offers the skills of seasoned online consulting professionals for contract projects that small companies frequently request. Progent's rates for ongoing development or consulting projects are set based on the qualifications of the engineers involved. Progent's background in these important fields of information technology enables clients to execute major projects economically and on schedule. Progent's project-based online consulting services include:
How Your Orlando Florida Company Can Contact Progent's Online Technical Support Experts
Call Center Services
Progent's Call Center programs for small companies with networks based on UNIX, Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft products include comprehensive Help Desk outsourcing, Virtual Help Desk services, and Help Desk process consulting. Progent's Standard Help Desk Call Center services are intended for smaller companies who lack the resources to create an internal Help Desk Call Center but who require quick response from an efficient Help Desk Call Center with proficient telephone support plus the technical depth to escalate the most challenging tasks to advanced engineers.
Progentís Co-managed Help Desk services make it possible for your business to split responsibilities for Help Desk services seamlessly between your in-house IT team and Progent's large roster of seasoned desktop support engineers and subject matter experts. Progentís shared Help Desk service is an advanced service desk solution built around the leading PSA tool for managing service requests, ticket lifecycle, accountability, status tracking, and reporting.
Progent's Call Center consulting support can guide you in establishing an efficient new Help Desk Call Center or revamping your current one, identifying or customizing Help Desk Call Center software to address the special needs of your company, or providing occasional phone support staff to reinforce your existing Help Desk Call Center resources during high-demand events like software transitions, major updates, or installing new business software.
Progent's Help Desk Call Center staff of experienced information technology consultants provides your computer users in Orlando Florida fast communication with an effective support group with substantial background providing phone help and online diagnostics for computer environments powered by UNIX/Linux, Solaris, macOS and OS X, Cisco, or Microsoft products. Progent's mission is to earn the Help Desk perception as a major enabler of business performance, and Progent's intent is to resolve rather than merely document IT problems.
Applications Services: Education, Programming, and Problem Solving
Progent's Applications Consulting staff can supply phone-based and in-depth engineering expertise and training in specific application areas including Enterprise Requirements Planning, Manufacturing Requirements Planning, custom financial systems, and CRM. Progent also can provide consulting expertise, customization, and training for popular Microsoft applications including CRM, Office Project, Office Word, and MS Office Excel. To learn additional information on Progent's consulting, custom development, and training offerings for UNIX/Linux, Solaris, macOS and OS X, or Microsoft applications, visit Progent's Applications Experts Services.
Progent's Mac professionals can nurture the imaginative elements of Apple Mac systems by delivering phone-based help services and education in graphics, audio, and motion video. Progent's consultants can provide expertise in a range of Macintosh applications including Photoshop, Illustrator, InDesign, QuarkXPress, Apple Logic, Final Cut Pro, Apple Motion, and After Effects. Progent's Mac experts can also assist you with specific procedures such as scanning or digitizing audio or video or setting up an audio/video post production studio.
Remote Network Monitoring Services
Progent can provide companies in Orlando Florida online network and server monitoring services based on MS System Center Operations Manager network monitoring, adapted by Progent for your business so your computer maintenance is proactive and automated. By exposing possible trouble spots before they cause downtime, proactive monitoring can ward off disruptive and expensive service crises. Progent can also utilize network monitoring products like Nagios and MRTG to troubleshoot UNIX/Linux, Sun Solaris, or Apple macOS and OS X networks, Windows environments, or systems that incorporate multiple operating systems.
To get in touch with Progent about urgent online help with UNIX, Linux, Sun Solaris, or Apple macOS and OS X networks, go to Progent's Nationwide Remote Support, phone 1-800-993-9400, or refer to Contact Progent.
Tampa and Central Florida Contact Information:
Progent offers consulting services and onsite technical support in metropolitan Orlando and Tampa Florida.
Progent locations in Tampa and Central Florida