For small companies in Orlando or anywhere in the state of Florida, Progent offers technical support for networks based on UNIX, Linux, Solaris, or Apple macOS and OS X or for networks that feature a mix of UNIX-family systems and Microsoft Windows platforms. Progent has delivered online support to businesses in every state in the U.S. (Refer to Progent's client testimonials). Progent also offers the consultation CCIE-qualified engineers for challenging connectivity problems, as well as the services of CISSP and CISM-accredited security engineers to help with high-level security design and business continuity preparedness.
Progent's online support services represent exceptional leverage because they have the real-world experience and the advanced tools to resolve the majority of network issues rapidly. This reduces immediate costs because solutions require a smaller number of billable consulting minutes. Online support also avoids the cost of sending a consultant to your site. Your organization saves additionally with incidental expenses by minimizing or avoiding network outages and related losses due to business disruption, disgruntled clients, idle employees, and de-focused management.
Progent's pricing policy for remote help is structured to get the most out of your network support investment. Progent bills on a per-minute basis for phone consulting, so you are charged exclusively for the services that you actually get. Unlike typical online service organizations, Progent imposes no service activation surcharge or minimum fees. Progent's one-minute granularity and simple model for billing do away with scenarios where speedy. minor fixes manage to turn into major invoices. Progent's penchant for solving problems quickly translates into your company saving cash.
Progent's Online Service Tools
Over time, Progent has fine tuned a set of optimized tools and field-proven processes which permit the highest degree of effectiveness for remote engineering help and repair for small business IT networks. Progent provides secure Virtual Private Network support for VPN gateways from a variety of leading companies such as Microsoft, Cisco, Juniper, Netscreen and Watchguard. Protected VPN connectivity allows the engineers of Progent's online support team to link to your computer system remotely without breaching corporate security.
Progent's advanced service database system keeps comprehensive documentation describing the service that Progent's customers have received. Progent's staff engineers have access to the details of assistance provided to every Progent client by every Progent engineer. This archive of trouble tickets and repairs is structured as an easily accessible proprietary knowledge base that allows Progent's remote support professionals to communicate their experiences company-wide to ensure that the effectiveness of Progent's support services grows daily. Progent's high-level certifications and close associations with important technology companies such as Cisco and Microsoft make available other vast support databases and allow priority access to vendors' in-house support staff with the result that Progent's remote consulting experts can arrive at the best solutions promptly.
Start Receiving Online UNIX/Linux, Solaris, or macOS and OS X Technical Support from Progent
To access Progent's phone services in Orlando or anywhere in Florida or to learn additional information about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If your company has a critical requirement for network support, visit Immediate Emergency Support.
Phone-based Network Support Services Offered Progent
Progent's phone-based support engineers possess certified skills in a comprehensive set of disciplines. This breadth of technical skills enables Progent's consultants to handle virtually any problem that may occur in a small business information system. Certifications held by Progent support experts in UNIX-family platforms include Sun SCNA and SCSA for Solaris, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician (RHCT), Apple ACSA, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco credentials owned by Progent technical support engineers include Cisco CCIE in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional, CCNA, Security Professional (CCSP), Voice Professional, and Design Associate.
To provide assistance to companies with mixed-platform environments, Progent also provides the support of engineers with high-level Microsoft credentials such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Application Developer (MCAD). Progent's security engineers include Certified Information Security Manager (CISM) Engineers, CISSP network security specialists, and Information System Security Architecture Professional consultants.
Online support available from Progent to customers in Orlando and throughout the state of Florida include:
Special Support Services Offered by Progent
UNIX/Linux, Solaris, and Apple macOS and OS X Support Services
Progent's UNIX/Linux, Sun Solaris, and Apple macOS and OS X phone-based support services address a broad array of information technology such as system architecture, email systems, system and operational security, UNIX and Windows integration, VMware technologies for server economization and easy administration, and transitioning from older applications to current Microsoft Windows or Linux environments. Progent's group-based approach to solving technical problems enables fast escalation, if necessary, to consultants with appropriate experience to handle complex scenarios. This expedites solutions of critical problems, minimizes lost productivity, and cuts service costs.
Progent's UNIX and Linux consultants can offer urgent online help for analyzing problems within UNIX, Linux, or Solaris systems powered by popular versions of UNIX such as:
Important Linux variants for which Progent can provide expert support include:
Contact a Cisco CCIE for Complex Infrastructure Troubleshooting
The Cisco CCIE credential is the highest accreditation for network infrastructure professionals, and certifies a consultant's network technology knowledge at the expert level. Cisco CCIEs can resolve even the most stubborn issues associated with network planning, integration, management, security, and problem solving. Cisco qualified CCIEs work with the highest priority with Cisco's in-house product support engineers in isolating problems with Cisco IOS network administration utilities and developing alternate approaches or locating software updates. CCIEs provide exceptional value because their broad expertise allows them to find solutions for even the most complex problems rapidly. In many instances, less qualified service providers can wrestle for many hours or days with identical problems that a CCIE can resolve in a few minutes.
Few support firms make CCIEs accessible to assist small and mid-size companies. Progent offers quick telephone access to a Cisco authorized CCIE so you can get urgent help for serious network infrastructure issues that are impacting business efficiency but are outside the scope of your local computer maintenance resources. Progent's Cisco CCIE engineers can tie into your environment using state-of-the-art remote support technology in order to provide quick, secure, and affordable analysis and remediation.
Progent's Cisco CCIEs offer consulting for the complete line of Cisco's top-selling selection of infrastructure devices including PIX Series Firewalls and ASA 5500 Firewalls, Catalyst FWSM modules, secure broadband and integrated services (IS) routers, Aironet wireless access points, Meraki cloud-managed Wi-Fi APs, wired and wireless Voice phones and systems, Catalyst switches, as well as Virtual Private Network solutions.
Authorized MS Windows Experts
Progent's Microsoft-qualified online support engineers can deliver computer system problem solving and IT support for the complete line of Microsoft server platforms. Progent is a Microsoft Partner and can provide your organization the expertise of support engineers who can help your company with a wide variety of platform support including
Windows Server 2012 R2 integration,
Windows Server 2008 R2 set up,
MS Exchange 2016 planning and deployment, Exchange Server 2013 integration,
Exchange 2010 maintenance,
SharePoint 2013 development,
Skype for Business Server planning and deployment consulting, Lync Server integration and Office Communications Server 2007 troubleshooting,
Microsoft Forefront Threat Management Gateway management and ISA Server migration,
Microsoft SQL Server 2016 integration and development and SQL Server 2014 consulting,
Systems Center Operations Manager resource monitoring,
Project Server planning,
SBS Server 2011 consulting, and
Windows 2012 R2 Essentials cloud integration.
Progent also offers a full range of online desktop services such as Windows 7 migration help, moving to 64-bit workstation applications, integrating Office 2010, and automating desktop configuration.
CISSP and ISSAP Certified Network Security Specialists
Progent's qualified CISSP and ISSAP network security consultants can provide a range of system protection services to enhance the defenses of your UNIX, Linux, Sun Solaris, Mac or Microsoft Windows network against internal or external threats or assist you to recuperate rapidly after a damaging penetration. Security services available from Progent include: in depth network security analysis utilizing utilities such as GFI LANguard Network Security Scanner, NMAP Port Scanner, and products from Metasploit and Netcat; quick recovery from malicious attacks; installing firewalls; building secure mechanisms for off-site and mobile communication; defending your messaging system against spam and directory harvest attacks; and offering 24x7 network monitoring.
- Hybrid Cloud Integration
Progent offers expert remote consulting support to help businesses of any size integrate their information networks with leading public clouds such as Azure and Amazon Web Services. Progent can assist your it team to plan and administer cost-effective ecosystems that support Windows and Linux systems and apps in both cloud-based solutions or in hybrid topologies that seamlessly combine local resources along with public clouds. To help you to integrate cloud services with physical datacenters, Progent offers a range of cloud integration services such as Office 365 integration with on-premises Exchange, Azure enterprise hybrid cloud solutions, Amazon Web Services hybrid cloud integration support, and Amazon Web Marketing Service development and debugging. Progent has more than 15 years of background providing high-level consulting services remotely, and Progent can help you complete your cloud migration projects quickly and affordably.
Progent can provide the skills of seasoned remote consulting professionals for special IT projects that small companies frequently need. Progent's charges for longer-term consulting tasks are set according to the qualifications of the engineers required. Progent's background in these special areas of information technology allows clients to complete major projects within budget and on time. Progent's project-based online engineering services include:
How Your Orlando Company Can Contact Progent's Remote Technical Support Experts
Help Desk Support
Progent's Help Desk Call Center service offerings for small businesses with networks that incorporate UNIX/Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft technology include full-service Help Desk outsourcing, Virtual Help Desk support services, and Call Center consulting. Progent's Help Desk Call Center outsourcing services are well suited for small organizations who don't have the budget to support an internal Help Desk Call Center but who require fast communication with a reliable Help Desk with professional phone support plus the available expertise to escalate complex tasks to advanced engineers.
Progentís Virtual Call Center is intended for bigger companies and serves as a seamless extension of your established Call Center team. Progent's Virtual Help Desk can operate as an escalation resource to handle complex technical issues, or be available in overflow circumstances when your other resources are too busy.
Progent's Help Desk consulting expertise can support you in building an efficient new Help Desk or enhancing your established organization, evaluating or modifying Help Desk software products to meet the particular requirements of your business, or providing temporary phone support personnel to supplement your existing Call Center resources to deal with demanding scenarios like software migrations, major updates, or installing new business software.
Progent's Call Center team of seasoned information technology consultants gives your computer users in Orlando or anywhere in the state of Florida immediate contact with an efficient network service group with extensive experience providing phone consulting and online repair service for computer environments powered by UNIX/Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft components. Progent's mission is to earn the Call Center recognition as a solid contributor to company success, and Progent's aim is to fix and not merely record technical issues.
Business Applications Services: Education, Customization, and Integration
Progent's Applications Experts Team provides phone-based and in-depth consulting support and education in special application fields that include ERP, Manufacturing Requirements Planning, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also can provide consulting, custom development, and training for Microsoft applications such as Microsoft CRM, Microsoft Office Project, Microsoft Word, and MS Office Excel. To find out more on Progent's consulting, customization, and training services for UNIX, Linux, Sun Solaris, Apple macOS and OS X, or Microsoft applications, refer to Progent's Applications Experts Services.
Progent's Mac experts can promote the creative elements of Mac computing by delivering remote consulting services and training in graphics, audio, and video. Progent's consultants can provide expertise in a range of Macintosh creative tools such as Photoshop, Illustrator, Adobe InDesign, QuarkXPress, Apple Logic, Apple Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's Mac specialists can also assist you with special procedures like capturing or digitizing audio/video or putting together an audio/video post production facility.
Remote Network Monitoring Services
Progent offers companies in Orlando, or anywhere in the state of Florida, online network and server monitoring support centered around MS System Center Operations Manager network monitoring and reporting, enhanced by Progent to accommodate your environment so your network support is proactive and automated. By spotting potential issues before they cause crashes, system monitoring can minimize inconvenient and costly service failures. Progent can also provide help with network monitoring tools like Nagios and MRTG to analyze UNIX/Linux, Solaris, or Apple macOS and OS X environments, Microsoft Windows environments, or systems based on a combination of OS platforms.
To contact Progent about emergency remote expertise with UNIX, Linux, Sun Solaris, or macOS and OS X computer systems, go to Progent's Emergency Phone-Based Help, call 1-800-993-9400, or visit Contact Progent.