Immediate Online Troubleshooting for Orlando Florida Networks
Fast Remote Support for Orlando SystemsFor companies located in Orlando Florida, Progent provides remote help for information systems based on Microsoft Windows, Cisco, Apple macOS and OS X, or Linux/UNIX platforms. Progent's Microsoft Certified engineers have provided online troubleshooting to companies in every state in the U.S. (Check out testimonials from Progent's customers.) Progent also can furnish the consultation services of Cisco CCIE-qualified engineers to handle complex networking problems, plus the services of CISA and CISSP-qualified security consultants to help with high-level security architecture and diagnostic jobs.

Progent's online support experts provide excellent value due to the fact that they have the practical background and are equipped with the sophisticated technology needed to resolve the majority of network problems quickly. Efficient support lowers immediate costs since solutions use up fewer chargeable minutes. Online help also avoids the cost of dispatching a consultant to your site. Your company benefits additionally in indirect costs by reducing or eliminating system outages and related losses resulting from business disruption, disgruntled clients, idle employees, and de-focused management. Progent's extensive online technical support experience is especially important for organizations that depend on public clouds for critical network infrastructure or software such as Azure, Exchange Online, Amazon Web Service, Google Cloud, or where on-premises support may not be an alternative.

Progent's pricing model for online help is designed to leverage your IT service dollar. Progent bills by the minute for phone consulting, so you are charged only for the support that you receive. In contrast to many remote support organizations, Progent requires no startup surcharge or minimum payments. Progent's one-minute granularity and clean model for billing do away with situations where quick solutions somehow turn into substantial invoices. Progent's penchant for disposing of technical issues efficiently means your business saves cash.

Progent's Remote Consulting and Technical Support Expertise
Through years of experience, Progent has refined a set of optimized technologies and proven methodologies which promote the maximum degree of efficiency for online engineering help and repair for computer networks of all sizes. Progent provides secure Virtual Private Network support for gateways from multiple leading sources including Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN technology allows the consultants of Progent's Technical Response Center to access your company's environment without compromising corporate security.

Progent's proven service reporting system includes thorough records for all service that Progent's customers have received. Progent's team engineers have access to the details of services rendered to every client by any Progent consultant. This history of trouble tickets and repairs is stored as a conveniently searchable proprietary knowledge base that permits Progent's remote support professionals to share their knowledge with the whole team to make sure that the quality of Progent's support improves over time. Progent's high-level certifications and close relationships with key technology companies such as Cisco and Microsoft open up additional vast support knowledge bases and allow quick access to manufacturers' in-house product engineers so Progent's remote service specialists are able to find optimal solutions quickly.

Remote services offered by Progent to companies in Orlando Florida include:

Progent's ProSight Flat-rate Managed IT Services for Small and Medium Size Organizations
Progent offers a family of budget-friendly, flat-rate services designed to allow small and mid-size businesses to benefit from the same best-of-breed IT solutions used by some of the world's top corporations. The ProSight suite of outsourced network management services covers all critical facets of information technology including email protection, threat defense based on machine leaning, cloud-based backup/recovery, network infrastructure health monitoring, virtual server cloud hosting, and IT asset documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection service that incorporates cutting edge behavior machine learning tools to defend endpoints as well as servers and VMs against modern malware attacks like ransomware and file-less exploits, which routinely get by legacy signature-based anti-virus tools. ProSight ASM protects local and cloud resources and offers a unified platform to address the complete malware attack lifecycle including blocking, identification, mitigation, remediation, and forensics. Top features include one-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against newly discovered threats. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Protection and Microsoft Exchange Filtering
    Progent's ProSight Enhanced Security Protection managed services deliver economical in-depth protection for physical servers and VMs, workstations, mobile devices, and Exchange Server. ProSight ESP uses contextual security and advanced machine learning for round-the-clock monitoring and reacting to security assaults from all attack vectors. ProSight ESP provides two-way firewall protection, intrusion alerts, device control, and web filtering through leading-edge tools packaged within one agent managed from a single console. Progent's data protection and virtualization experts can assist your business to plan and configure a ProSight ESP environment that meets your organization's specific requirements and that helps you prove compliance with government and industry data security regulations. Progent will assist you specify and implement security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alerts that call for immediate action. Progent can also assist your company to install and test a backup and restore system such as ProSight Data Protection Services so you can get back in business rapidly from a potentially disastrous security attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services from Progent offer small and mid-sized organizations a low cost end-to-end service for reliable backup/disaster recovery (BDR). Available at a low monthly price, ProSight Data Protection Services automates and monitors your backup activities and allows rapid recovery of vital data, apps and VMs that have become lost or damaged as a result of hardware failures, software bugs, natural disasters, human mistakes, or malicious attacks like ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to a local storage device, or to both. Progent's cloud backup consultants can provide advanced expertise to configure ProSight Data Protection Services to to comply with regulatory standards such as HIPAA, FIRPA, and PCI and, whenever necessary, can help you to restore your business-critical information. Learn more about ProSight Data Protection Services Managed Cloud Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that incorporates the infrastructure of top information security companies to provide centralized control and comprehensive protection for all your email traffic. The hybrid architecture of Email Guard integrates a Cloud Protection Layer with a local gateway device to offer advanced protection against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-borne malware. Email Guard's Cloud Protection Layer serves as a first line of defense and blocks the vast majority of threats from reaching your security perimeter. This decreases your exposure to inbound attacks and saves network bandwidth and storage space. Email Guard's onsite gateway appliance adds a further layer of inspection for incoming email. For outbound email, the local gateway provides anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The local gateway can also help Exchange Server to track and safeguard internal email traffic that stays within your corporate firewall. For more information, see ProSight Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Network Infrastructure Management
    ProSight WAN Watch is an infrastructure management service that makes it simple and affordable for small and mid-sized businesses to diagram, track, enhance and troubleshoot their connectivity hardware such as switches, firewalls, and wireless controllers as well as servers, printers, endpoints and other devices. Incorporating cutting-edge RMM technology, ProSight WAN Watch makes sure that network maps are kept current, captures and manages the configuration information of virtually all devices connected to your network, monitors performance, and sends notices when potential issues are detected. By automating tedious management and troubleshooting activities, ProSight WAN Watch can knock hours off common tasks like network mapping, reconfiguring your network, locating devices that need important software patches, or resolving performance issues. Learn more about ProSight WAN Watch network infrastructure management services.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring Services
    ProSight LAN Watch is Progent’s server and desktop monitoring managed service that uses advanced remote monitoring and management (RMM) techniques to keep your network operating efficiently by tracking the state of vital computers that drive your information system. When ProSight LAN Watch detects a problem, an alarm is transmitted automatically to your designated IT management staff and your assigned Progent engineering consultant so all looming issues can be addressed before they can disrupt your network Find out more details about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and applications hosted in a secure Tier III data center on a fast virtual machine host set up and managed by Progent's network support professionals. Under the ProSight Virtual Hosting service model, the client owns the data, the operating system platforms, and the apps. Because the environment is virtualized, it can be ported immediately to an alternate hardware solution without a time-consuming and difficult configuration process. With ProSight Virtual Hosting, you are not tied a single hosting provider. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, maintain, find and protect information about your IT infrastructure, procedures, applications, and services. You can instantly find passwords or serial numbers and be warned automatically about upcoming expirations of SSL certificates or warranties. By updating and organizing your IT infrastructure documentation, you can save as much as 50% of time wasted searching for critical information about your IT network. ProSight IT Asset Management features a centralized location for holding and sharing all documents related to managing your business network like recommended procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for collecting and relating IT data. Whether you’re planning enhancements, performing maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the information you require the instant you need it. Learn more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and low-cost way for small and medium-size organizations to get an unbiased evaluation of the health of their information system. Powered by some of the leading remote monitoring and management (RMM) tools in the industry, and overseen by Progent's world-class team of IT experts, ProSight Network Audits help you see how well the deployment of your core network devices adhere to best practices. The Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and provide instant ROI like a cleaner Active Directory (AD) environment. Both also come with a year of cutting-edge remote network monitoring and management. Advantages can include lower-cost management, improved compliance with government and industry security regulations, higher utilization of IT resources, quicker problem resolution, more dependable backup and restore, and higher availability. Read more about Progent's ProSight Network Audits network infrastructure assessment.

The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is a low-cost service based on a brief phone discussion with a Progent backup/recovery expert. The fact-finding interview is designed to assess your organization's ability to block or recover rapidly following an attack by a ransomware strain like Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you personally to collect information about your current antivirus tools and backup/recovery platform, and Progent will then deliver a written Basic Security and Best Practices Report document describing how you can follow best practices to create a cost-effective AV and backup system that aligns with your company's needs. For more information, see The ProSight Ransomware Preparedness Report Service.

Additional Support Programs Available from Progent
Progent can provide the skills of seasoned remote consulting professionals for special IT programs. Billing rates for longer-term consulting tasks are determined according to the qualifications of the engineers required. Progent's experience with these important areas of information technology enables clients to execute major projects economically and on time. Progent's special remote engineering services include:

  • Help Desk Services
    Progent's Help Desk service offerings for businesses with environments that incorporate Microsoft, Cisco, macOS and OS X, UNIX, or Linux products include comprehensive Call Center services, shared Help Desk services, and Call Center operations consulting. Progent's Standard Help Desk Services offer smaller businesses a comprehensive solution that handles all aspects of online desktop support from service requests through ticketing, remote desktop control, status tracking, problem resolution, and reporting. Progent offers service desk support at a significant discount off Progent's normal Level 1 desktop service rates, and Progent can provide the option of rapid on-demand escalation to subject matter experts to resolve challenging problems.

    Progent’s Help Desk sharing services make it possible for your business to split responsibilities for Help Desk support transparently between your IT team and Progent's large roster of seasoned desktop support technicians and subject matter experts. Progent’s Co-managed Help Desk service is a collaborative support solution based on the leading professional services automation tool for handling end-user service requests, ticket lifecycle, accountability, status tracking, and reporting.

    Progent's Call Center staff of veteran network consultants gives your clients in Orlando Florida quick access to a reliable network service resource with years of experience offering telephone-based consulting and online troubleshooting for computer environments that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux components. Progent's focus is to earn the Help Desk perception as a solid driver of business success, and Progent's goal is to solve and not simply record IT problems.

  • Applications Support: Training, Development, and Integration
    Progent's Applications Consulting Team offers phone-based and in-depth consulting support and education in specific application fields such as Enterprise Requirements Planning, MRP, accounting system customization, and Customer Relationship Management. Progent also can provide consulting expertise, customization, and education for familiar Microsoft business applications such as CRM, Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To read additional information on Progent's consulting, programming, and training services, visit Progent's Applications Experts Group.

  • Unified and Streamlined Management of Hybrid Cloud Environments
    System Center 2016 centralizes and automates the management of hybrid cloud networks by offering comprehensive support for Windows Server 2016 servers, Windows 10; cohesive integration of heterogeneous networks that include Linux, Hyper-V and VMware; and expanded public and private cloud support such as closer integration with Microsoft Intune for iPhone and Android smartphone management plus native integration with Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center 2016 consulting experts can provide world-class online and on-premises support for all elements of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help you to design and install a new deployment of System Center 2016, extend or optimize your current one, migrate smoothly from an earlier version of System Center, or debug your System Center solution.

  • Online Hybrid Network Monitoring and Reporting Support
    Progent can deliver businesses in Orlando Florida remote hybrid network monitoring by providing System Center 2016 Operations Manager (SCOM 2016) consulting services and Microsoft System Center 2012 Operations Manager (SCOM 2012) support. Progent can customize Operations Manager to suit your environment so that your computer maintenance is proactive and automated. By detecting potential issues before they grow into full-scale emergencies, proactive monitoring can head off stressful and expensive network breakdowns. Progent can also utilize system monitoring products like Nagios and MRTG to analyze UNIX, Linux, Sun Solaris, or macOS and OS X systems, Windows systems, or networks that incorporate a variety of operating systems.
How Your Orlando Company Can Contact Progent's Remote Service Experts
To contact Progent about urgent online assistance with Windows, macOS and OS X, or Linux environments, go to Progent's Nationwide Phone-Based Support, telephone 1-800-993-9400, or visit Contact Progent. For businesses and new businesses in Orlando Florida, Progent's online computer support engineers can deliver effective and economical system support the instant your company needs it. Long experience offering online repair services has led to Microsoft Partner status for Progent's team of engineers and has allowed Progent to acquire world-class troubleshooting capability and to fine tune remote access tools to fix network problems quickly while eliminating the expense and lost productivity associated with on-site support visits.

Even if your Orlando company deals with a regular independent consultant or maintains an in-house IT staff that know how to deal with common computer problems, Progent’s Microsoft and Cisco certified consultants can still provide an easy and transparent remote extension of your on-site resources for situations when your usual IT support personnel either don't have the bandwidth or the expertise to fix sudden network crises or particularly challenging integration projects.

Details of Progent's Remote Computer Services for Orlando Florida
Progent's online support, Internet-based repair, network security consulting, and system administration services offer companies in Orlando Florida unparalleled leverage for your support budget. Whether you require one-time phone support and Internet-based network repair or ongoing Help Desk services and network management, Progent's professionals can deliver your organization enterprise-level IT support while permitting you to eliminate the expense and hassle of running a large internal IT organization. Highlights of Progent's National Remote Support program include:

How Is Progent Different from Other Service Firms?
Progent is a Microsoft Partner consulting company and Progent's number of employees, range of IT experience, refined support software, and understanding of enterprise networking enable offices to escape the pitfalls of excessive dependence on smaller service firms, individual freelance consultants, or over-stretched internal IT help.

Progent adds value by providing:

How Does Our Company Start Getting Remote Technical Help from Progent?
To get started with Progent's online help offerings or to learn more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for network support, visit Immediate Technical Support.



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    System Center Configuration Manager 2016 automates application and device provisioning across multiple sites, streamlines compliance settings control, inventories network resources, protects against company data leakage, provides network health monitoring, enables secure end-user self service, and offers a single control mechanism for managing mixed-OS ecosystems running on-premises, cloud-centric, or hybrid deployment architectures. Progent's Microsoft-certified SCCM 2016 consulting team and Microsoft Azure cloud specialists can assist your organization with any facet of planning, installing, using and troubleshooting a SCCM 2016 solution for local, cloud-based, or hybrid networks.

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    Progent’s Cisco Security/VPN consultants and CCIE and CCNP certified experts can help your small or medium sized company integrate and support Cisco’s security and VPN products such as routers, switches, firewalls, intrusion detection systems and VPN access concentrators. Cisco VPN products include both remote connectivity and site-to-site VPNs with Cisco IOS Software and Advanced Integrated Module hardware encryption cards, and hardware devices, such as a VPN concentrator, router, Cisco PIX Firewall, or dedicated VPN server for dial-up services. Cisco VPN solutions are easy to administer and offer the versatility to evolve with your changing business needs. Progent’s Cisco-Certified network consultants support Cisco’s complete line of hardware and software targeted at preventing information theft, virus and worm assaults, Denial of Service attacks, and other security risks to your network. Progent can show you how to integrate Cisco technology to get safe access, intrusion protection, and comprehensive Identity services based on Cisco Access Control Server using RADIUS security and TACACS to create a central user access control foundation for user authentication, permissions, and accounting from a graphical Web interface.

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    Progent's Windows consulting experts can assist businesses of all sizes to assess Windows 10 or to upgrade to Windows 10 from an older release of Microsoft Windows. Remote and on-premises assessment and upgrade services for Windows 10 available from Progent include ROI analysis, project coordination, compatibility testing, pilot systems, Hyper-V virtualization strategies, Cloud solutions, mobile management, telecommuter connectivity, data and identity security, streamlined deployment and management, network infrastructure design, Wi-Fi support, business continuity planning, group and personal training for network management staff and users, and post-migration Call Center support services.

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    System Center Configuration Manager 2016 automates software provisioning across multiple sites, centralizes compliance settings control, inventories network assets, protects against corporate data leakage, performs health monitoring, enables safe end-user self service, and delivers a common point of control for administering mixed-OS ecosystems based on on-premises, cloud, or hybrid deployment models. Progent's Microsoft-certified SCCM 2016 consulting team and Microsoft Azure cloud integration experts can assist you with any aspect of planning, installing, operating and troubleshooting a SCCM 2016 solution for local, cloud-based, or hybrid environments.

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