Fast and Affordable Online Help for Orlando Florida Networks
Fast Online Help for Orlando NetworksFor businesses located in Orlando Florida, Progent provides remote technical support for computer systems powered by Microsoft, Cisco, macOS and OS, or Linux/UNIX platforms. Progent's Microsoft Premier consulting experts have provided remote support to businesses in every state in the United States. (Check out testimonials from Progent's clients.) In addition, Progent can furnish the expertise of Cisco CCIE-certified engineers to help with challenging networking issues, as well as the services of CISSP-certified security consultants to help with advanced security architecture and troubleshooting issues.

Progent's online support engineers provide exceptional leverage due to the fact that they have the real-world background and are equipped with the sophisticated tools necessary to solve the majority of information system issues rapidly. Efficient support reduces direct costs because service calls accumulate fewer billable consulting minutes. Remote support also avoids the expense of dispatching an engineer to your site. Your organization benefits additionally in incidental costs by reducing or avoiding network downtime and associated costs due to business discontinuity, upset clients, unproductive workers, and distracted management. Progent's advanced remote technical support expertise is especially helpful for organizations that rely on public clouds for critical network infrastructure or applications such as Microsoft Azure, Microsoft 365 Exchange Online, Amazon AWA, Google Cloud Platform, or where onsite IT support may not be an option.

Progent's billing policy for online support is structured to stretch your network support dollar. Progent charges by the minute for telephone-based assistance, so you are invoiced just for the services that you receive. Unlike many online service firms, Progent requires no initialization fee or minimum fees. Progent's per-minute billing unit and clean policy for pricing save you from scenarios where fast solutions somehow turn into large invoices. Progent's penchant for handling problems quickly means your business saves cash.

Progent's Remote Consulting and Technical Support Services
Over the years, Progent has fine tuned a set of customized technologies and field-proven methodologies that permit the highest level of efficiency for online technical support and troubleshooting for computer systems of any size. Progent's Technical Response Center can connect to your network without compromising corporate security.

Progent's sophisticated technical support reporting application keeps comprehensive documentation for the support that Progent's clients have been provided. Progent's team engineers have access to the details of assistance provided to every Progent client by any engineer. This history of issues and resolutions is stored as a quickly exploitable support knowledge base that enables Progent's remote support experts to share their knowledge company-wide to make sure that the efficiency of Progent's support improves daily. Progent's extensive list of accreditations and working relationships with major vendors including Cisco and Microsoft make available other massive technical support databases and allow priority response from manufacturers' internal engineering staff with the result that Progent's online service experts are able to come up with the best resolutions in the least time.

Online technical services provided by Progent to companies in Orlando Florida include:

ProSight Subscription-based Services for Small and Medium Size Organizations
Progent provides a selection of budget-friendly, subscription-based managed services designed to allow small and mid-size organizations to utilize the same best-of-breed IT solutions used by many of the world's top corporations. The ProSight suite of outsourced network management services addresses all critical areas of modern networking such as email content filtering, behavioral-based threat defense, automated backup and disaster recovery, infrastructure health monitoring, VM cloud hosting, and network resources documentation management. ProSight managed services include:

  • ProSight LAN Watch: Network, Server, and Endpoint Monitoring
    ProSight LAN Watch is Progent's network, server and endpoint remote monitoring managed service that uses state-of-the-art remote monitoring and management techniques to help keep your network operating efficiently by tracking the state of vital computers that drive your business network. When ProSight LAN Watch uncovers a problem, an alert is sent automatically to your specified IT staff and your Progent engineering consultant so all potential problems can be addressed before they have a chance to impact your network. Learn more details about ProSight LAN Watch server and desktop monitoring services.
  • ProSight LAN Watch with NinjaOne RMM: Unified RMM Solution for Networks, Servers, and Workstations
    ProSight LAN Watch with NinjaOne RMM software offers a centralized, cloud-driven platform for monitoring and managing your network, server, and desktop devices by providing tools for streamlining common time-consuming jobs. These include health checking, update management, automated remediation, endpoint deployment, backup and restore, A/V response, secure remote access, standard and custom scripts, asset inventory, endpoint profile reports, and debugging assistance. When ProSight LAN Watch with NinjaOne RMM identifies a serious problem, it sends an alarm to your designated IT management staff and your assigned Progent technical consultant so that potential problems can be taken care of before they interfere with productivity. Find out more details about ProSight LAN Watch with NinjaOne RMM server and desktop remote monitoring consulting.
  • ProSight WAN Watch: Network Infrastructure Management
    Progent's ProSight WAN Watch is an infrastructure management service that makes it easy and inexpensive for small and mid-sized businesses to map, monitor, optimize and debug their networking hardware such as routers and switches, firewalls, and access points as well as servers, printers, client computers and other networked devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that network diagrams are kept updated, captures and displays the configuration of virtually all devices connected to your network, monitors performance, and sends notices when potential issues are detected. By automating tedious management processes, WAN Watch can knock hours off common tasks like network mapping, expanding your network, locating appliances that require critical updates, or resolving performance problems. Learn more details about ProSight WAN Watch infrastructure management services.

  • ProSight Reporting: Real-time Reporting for Ticketing and Network Monitoring Platforms
    ProSight Reporting is a growing line of real-time management reporting utilities created to integrate with the leading ticketing and network monitoring platforms including ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting incorporates Microsoft Graph and features color coding to highlight and contextualize key issues such as spotty support follow-up or machines with missing patches. By identifying ticketing or network health concerns concisely and in near-real time, ProSight Reporting improves network value, lowers management hassle, and saves money. For more information, visit ProSight Reporting for ticketing and network monitoring applications.

  • ProSight Data Protection Services (DPS): Managed Backup and Disaster Recovery
    Progent has partnered with leading backup/restore product companies to create ProSight Data Protection Services, a portfolio of management outsourcing plans that deliver backup-as-a-service. ProSight DPS products manage and monitor your backup operations and enable non-disruptive backup and rapid restoration of vital files/folders, applications, images, and virtual machines. ProSight DPS helps you recover from data loss resulting from hardware failures, natural calamities, fire, malware like ransomware, user error, ill-intentioned employees, or application bugs. Managed backup services available in the ProSight Data Protection Services portfolio include ProSight DPS Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight ECHO Backup based on Barracuda purpose-built storage, and ProSight DPS MSP360 Hybrid Backup. Your Progent expert can assist you to determine which of these managed backup services are most appropriate for your IT environment.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the infrastructure of top data security companies to provide web-based management and world-class security for your email traffic. The powerful architecture of Email Guard combines a Cloud Protection Layer with a local security gateway device to offer advanced defense against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-based threats. The cloud filter acts as a preliminary barricade and keeps most unwanted email from making it to your security perimeter. This reduces your vulnerability to external attacks and conserves system bandwidth and storage. Email Guard's onsite gateway device provides a deeper level of analysis for inbound email. For outbound email, the local gateway offers AV and anti-spam protection, DLP, and email encryption. The local gateway can also assist Microsoft Exchange Server to monitor and safeguard internal email that stays within your corporate firewall. For more details, see Email Guard spam filtering and data leakage protection.

  • ProSight MFA with Cisco Duo: Identity Validation, Endpoint Policy Enforcement, and Protected Single Sign-on (SSO)
    Progent's Duo MFA services utilize Cisco's Duo technology to defend against password theft through the use of two-factor authentication (2FA). Duo supports single-tap identity verification on Apple iOS, Android, and other out-of-band devices. With Duo 2FA, when you sign into a protected application and enter your password you are requested to verify who you are on a unit that only you possess and that is accessed using a different ("out-of-band") network channel. A wide range of devices can be used for this added means of ID validation including a smartphone or wearable, a hardware token, a landline telephone, etc. You may designate several verification devices. To find out more about ProSight Duo identity validation services, go to Duo MFA two-factor authentication services.

  • ProSight Shared Help Desk: Outsourced and Co-managed Call Center Services
    Progent's Co-managed Help Desk Service offers a smooth supplement to your in-house IT support resources. End user interaction with the Help Desk, delivery of support, problem escalation, trouble ticket creation and updates, efficiency measurement, and management of the support database are cohesive regardless of whether incidents are resolved by your in-house support staff, by Progent's team, or both. Your business has complete flexibility to extend or shrink your part of support work as required. Progent provides initial installation and provisioning of the professional services automation software plus workflow documentation, validation and training. To find out more about ProSight Shared Support, visit ProSight Co-Managed Call Desk.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint detection and response (EDR) service that utilizes SentinelOne's cutting edge behavior machine learning tools to guard endpoints and servers and VMs against new malware assaults such as ransomware and email phishing, which routinely get by traditional signature-matching AV tools. ProSight Active Security Monitoring safeguards on-premises and cloud resources and provides a unified platform to manage the entire malware attack lifecycle including protection, detection, containment, remediation, and forensics. Key capabilities include single-click rollback using Windows Volume Shadow Copy Service and automatic network-wide immunization against newly discovered attacks. Progent is a SentinelOne Partner, reseller, and integrator. Learn more about Progent's ProSight Active Security Monitoring endpoint security and ransomware recovery powered by SentinelOne technology.

  • ProSight Enhanced Security Protection: Endpoint Security and Microsoft Exchange Filtering
    Progent's ProSight Enhanced Security Protection services deliver economical multi-layer security for physical servers and VMs, workstations, smartphones, and Exchange Server. ProSight ESP utilizes contextual security and advanced machine learning for continuously monitoring and responding to security threats from all vectors. ProSight ESP delivers firewall protection, intrusion alerts, endpoint control, and web filtering via cutting-edge technologies packaged within one agent accessible from a single console. Progent's security and virtualization consultants can help your business to design and configure a ProSight ESP deployment that addresses your organization's specific requirements and that helps you achieve and demonstrate compliance with legal and industry data security standards. Progent will help you specify and implement security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alarms that call for urgent action. Progent's consultants can also help you to install and verify a backup and restore solution like ProSight Data Protection Services so you can get back in business quickly from a potentially disastrous cyber attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Microsoft Exchange email filtering.

  • Progent's Patch Management: Patch Management Services
    Progent's managed services for patch management provide businesses of all sizes a versatile and cost-effective alternative for assessing, testing, scheduling, implementing, and documenting updates to your ever-evolving information system. Besides maximizing the security and functionality of your computer environment, Progent's software/firmware update management services free up time for your IT staff to concentrate on more strategic projects and tasks that derive maximum business value from your network. Read more about Progent's software/firmware update management support services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and apps hosted in a protected Tier III data center on a high-performance virtual host set up and managed by Progent's IT support experts. Under the ProSight Virtual Hosting model, the customer owns the data, the OS platforms, and the applications. Because the environment is virtualized, it can be ported immediately to a different hardware environment without requiring a lengthy and technically risky configuration procedure. With ProSight Virtual Hosting, your business is not tied one hosting provider. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, maintain, retrieve and protect data about your network infrastructure, processes, business apps, and services. You can instantly find passwords or serial numbers and be alerted automatically about impending expirations of SSLs ,domains or warranties. By updating and organizing your IT infrastructure documentation, you can eliminate up to half of time spent searching for vital information about your IT network. ProSight IT Asset Management includes a common repository for storing and collaborating on all documents required for managing your network infrastructure such as standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports advanced automation for gathering and associating IT information. Whether you're planning improvements, doing regular maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the knowledge you need the instant you need it. Learn more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and low-cost alternative for small and medium-size businesses to obtain an objective evaluation of the health of their information system. Based on some of the leading remote monitoring and management platforms available, and supervised by Progent's world-class team of IT experts, ProSight Network Audits help you see how closely the configuration of your essential network assets conform to leading practices. The Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and deliver immediate ROI like a more manageable Active Directory (AD) environment. Both also include one year of advanced remote network monitoring and management. Benefits can include simpler management, better compliance with information security regulations, higher utilization of IT resources, faster troubleshooting, more reliable backup and restore, and higher availability. See more information about Progent's ProSight Network Audits network infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is a low-cost service based on a phone discussion with a Progent backup/recovery expert. The interview is designed to help evaluate your company's preparedness to block or recover quickly after an assault by a ransomware strain like Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you personally to collect information about your existing cybersecurity posture and backup system, and Progent will then produce a custom Basic Security and Best Practices Report document describing how you can apply industry best practices to create an efficient AV and backup environment that meets your company's requirements. For additional information, see The ProSight Ransomware Preparedness Report Service.

Special Support Programs Available from Progent
Progent offers the services of world-class remote consulting professionals for contract IT projects. Progent's charges for longer-term consulting tasks are determined according to the level of expertise of the consultants assigned. Progent's experience with these special areas of information technology allows clients to execute critical initiatives within budget and on time. Progent's special remote engineering solutions include:

  • Call Center Expertise
    Progent's Help Desk support programs for companies with environments that incorporate Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux products include comprehensive Help Desk Call Center services, shared Help Desk support services, and Helpdesk process consulting. Progent's Standard Help Desk Services provide smaller organizations an end-to-end solution that manages all facets of remote Level 1 desktop support from initial requests through trouble ticket generation, remote desktop control, progress tracking, problem solving, and management reports. Progent offers help desk services at a substantial discount from Progent's normal desktop service rates, and Progent offers the additional option of fast on-demand escalation to subject matter experts to handle complex issues.

    Progent's Call Center consulting expertise can guide you in building an efficient new Help Desk Call Center or improving your established one, selecting or customizing Help Desk software to handle the special needs of your company, or adding occasional phone support personnel to work with your in-house Help Desk team to handle demanding situations like software transitions, mass upgrades, or installing brand new applications.

    Progent's Help Desk team of seasoned information technology professionals provides your customers in Orlando Florida fast communication with a large technical support resource with years of experience offering telephone-based support and online repair service for IT systems powered by Windows, Cisco, macOS and OS X, UNIX, or Linux products. Progent's focus is to give the Help Desk recognition as a solid enabler of company performance, and Progent's intent is to resolve instead of merely track IT issues.

  • Business Applications Services: Training, Programming, and Problem Solving
    Progent's Applications Consulting Team can supply remote and in-depth engineering support and training in specific business application fields such as Enterprise Requirements Planning, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management (CRM). Progent also offers consulting, custom programming, and education for familiar Microsoft business applications such as CRM, MS Office Project, Microsoft 365 Word, and Microsoft 365 Excel. For more information concerning Progent's expertise, custom programming, and education services, refer to Progent's Business Application Experts Group.

  • Centralized and Streamlined Administration of Hybrid Cloud Environments
    Microsoft System Center unifies and automates the administration of hybrid cloud networks through comprehensive support for Windows Server 2022 servers, Windows 10 and Windows 11; cohesive integration of heterogeneous environments that incorporate Linux, Hyper-V and VMware vSphere; and expanded cloud support such as tighter integration with Intune for iPhone and Android smartphone administration plus built-in integration with Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center consultants can provide world-class remote and on-premises expertise for all elements of System Center2including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist organizations of any size to design and install a new deployment of Microsoft System Center2, expand or tune an existing one, migrate smoothly from a previous release of System Center, or troubleshoot your System Center solution.

  • Online Hybrid Network Monitoring Support
    Progent offers businesses in Orlando Florida online hybrid network monitoring and reporting by providing Microsoft System Center Operations Manager (SCOM) consulting services. Progent can adapt SCOM to suit your environment so that your IT maintenance is proactive rather than reactive. By uncovering looming problems before they result in downtime, proactive monitoring can head off inconvenient and costly information system breakdowns. Progent can also use network monitoring utilities such as Nagios and MRTG to diagnose UNIX, Linux, Sun Solaris, or macOS and OS X networks, Microsoft systems, or systems that support a variety of operating systems.
How Your Orlando Business Can Contact Progent's Online Service Professionals
To contact Progent about emergency remote assistance with Windows, macOS and OS X, or Linux/UNIX computer systems, visit Progent's Nationwide Online Support, telephone 1-800-993-9400, or see Contact Progent. For offices and new ventures in Orlando Florida, Progent's phone-based network support specialists are ready to provide effective and affordable system help the moment your business has to have it. Over two decades of providing online repair services has earned Microsoft Partner certification for Progent's team of engineers and has enabled Progent to develop high-end troubleshooting skills and to fine tune remote connectivity technology to fix IT problems rapidly while eliminating the expense and lost productivity that comes with in-person service visits.

Even if your Orlando company deals with a local freelance support technician or maintains a full time IT staff that know how to handle common network problems, Progent's Microsoft certified consultants can provide a convenient and seamless virtual expansion of your local resources in cases when your regular IT support personnel either lack the bandwidth or the knowledge to deal with unexpected network crises or especially challenging integration projects.

Details of Progent's Remote Network Services for Orlando Florida
Progent's phone help, Internet-based troubleshooting, network security expertise, and system management services give businesses in Orlando Florida unparalleled leverage for your support investment. Whether you need occasional phone support and remote network repair or ongoing Help Desk call center support and system management, Progent's professionals can deliver your organization world class network support while permitting you to avoid the cost and hassle of running a large in-house IT staff. Highlights of Progent's online help program include:

What Makes Progent Unique from Other Service Firms?
Progent is a Microsoft Certified Partner consulting company and Progent's number of employees, depth of IT experience, fine tuned remote support tools, and understanding of enterprise networking allow businesses to escape the limitations of excessive dependence on smaller consulting firms, individual freelance consultants, or limited internal IT help.

Progent stands out by offering:

How Does My Business Start Receiving Online Computer Support from Progent?
To get started with Progent's online help services or to learn more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for IT support, go to Immediate Network Support.



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    • Microsoft Exchange Server 2013 Networking Consultancy
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    Progent's Microsoft-certified consultants offer network help and IT consulting services for Microsoft .NET Servers and applications and for Windows Server 2012, 2008 and 2003. Progent's support professionals can help you design, integrate, maintain and manage the entire suite of Windows .NET Servers including Microsoft SQL Server 2012, ISA Server, Microsoft Small Business Server, Microsoft Exchange Server 2013 and Exchange Server 2010, SharePoint Server, Windows Hyper-V, Microsoft Lync Server, Project Server, and Microsoft System Center Operations Manager.
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