Immediate Online Troubleshooting for Orlando Florida Networks
For companies located in Orlando Florida, Progent provides remote help for information systems based on Microsoft Windows, Cisco, Apple macOS and OS X, or Linux/UNIX platforms. Progent's Microsoft Certified engineers have provided online troubleshooting to companies in every state in the U.S. (Check out testimonials from Progent's customers.) Progent also can furnish the consultation services of Cisco CCIE-qualified engineers to handle complex networking problems, plus the services of CISA and CISSP-qualified security consultants to help with high-level security architecture and diagnostic jobs.
Progent's online support experts provide excellent value due to the fact that they have the practical background and are equipped with the sophisticated technology needed to resolve the majority of network problems quickly. Efficient support lowers immediate costs since solutions use up fewer chargeable minutes. Online help also avoids the cost of dispatching a consultant to your site. Your company benefits additionally in indirect costs by reducing or eliminating system outages and related losses resulting from business disruption, disgruntled clients, idle employees, and de-focused management. Progent's extensive online technical support experience is especially important for organizations that depend on public clouds for critical network infrastructure or software such as Azure, Exchange Online, Amazon Web Service, Google Cloud, or where on-premises support may not be an alternative.
Progent's pricing model for online help is designed to leverage your IT service dollar. Progent bills by the minute for phone consulting, so you are charged only for the support that you receive. In contrast to many remote support organizations, Progent requires no startup surcharge or minimum payments. Progent's one-minute granularity and clean model for billing do away with situations where quick solutions somehow turn into substantial invoices. Progent's penchant for disposing of technical issues efficiently means your business saves cash.
Progent's Remote Consulting and Technical Support Expertise
Through years of experience, Progent has refined a set of optimized technologies and proven methodologies which promote the maximum degree of efficiency for online engineering help and repair for computer networks of all sizes. Progent provides secure Virtual Private Network support for gateways from multiple leading sources including Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN technology allows the consultants of Progent's Technical Response Center to access your company's environment without compromising corporate security.
Progent's proven service reporting system includes thorough records for all service that Progent's customers have received. Progent's team engineers have access to the details of services rendered to every client by any Progent consultant. This history of trouble tickets and repairs is stored as a conveniently searchable proprietary knowledge base that permits Progent's remote support professionals to share their knowledge with the whole team to make sure that the quality of Progent's support improves over time. Progent's high-level certifications and close relationships with key technology companies such as Cisco and Microsoft open up additional vast support knowledge bases and allow quick access to manufacturers' in-house product engineers so Progent's remote service specialists are able to find optimal solutions quickly.
Remote services offered by Progent to companies in Orlando Florida include:
Authorized Windows Expertise
Progent's Microsoft-certified online support experts can provide network problem solving and IT assistance for all Microsoft server products. Progent is a Microsoft Certified Partner and can offer your organization the assistance of consulting engineers who can assist you with a wide variety of technology support such as
Microsoft Windows Server 2019 migration,
Windows Server 2016 integration for hybrid cloud environments, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 maintenance,
MS Exchange 2019 Server integration,
Microsoft Exchange 2016 planning and deployment, Microsoft Exchange Server 2013 consulting,
Exchange 2010 management,
SharePoint 2019 design and integration, SharePoint 2016 migration consulting services, Microsoft Teams integration, Skype for Business Server planning and deployment support, Microsoft Lync Server 2013 integration, and Microsoft Communications Server 2007 upgrade,
Forefront TMG administration and ISA Server migration, Microsoft SQL Server 2019 integration consulting, MS SQL Server 2017 expertise, Microsoft SQL Server 2016 migration and programming and SQL Server 2014 support,
Systems Center Operations Manager (SCOM) network monitoring,
Project Server planning,
Microsoft Access Application Development,
SBS Server consulting, and
Windows Essentials cloud integration.
Progent also offers a broad array of cost-effective desktop support services to help your company to install, configure, repair, and administer workstations and laptops powered by Windows. Progent's desktop consulting services include providing Microsoft Windows 10 integration support as well as Microsoft System Center 2012 Configuration Manager (SCCM 2012) planning and deployment, Microsoft System Center 2016 Configuration Manager hybrid cloud integration, and Microsoft Intune integration help to streamline the administration of your desktops and web-facing tablets and smartphones.
Contact a Cisco Certified Internetwork Expert (CCIE) for Complex Infrastructure Problem Solving
The Cisco CCIE credential is the top accreditation for network infrastructure professionals, and validates an individual's network technology skills at the master level. Cisco-qualified CCIEs can resolve even the most challenging issues encountered in network infrastructure planning, installation, management, compliance, and problem solving. Cisco CCIEs work with the highest priority with Cisco's internal product support engineers in analyzing problems with Cisco IOS Software network administration utilities and coming up with alternate approaches or locating program patches. Cisco CCIEs provide excellent cost-effectiveness since their depth of expertise permits them to fix problems rapidly. In common cases, less experienced service providers can struggle for many hours or days with the same tasks that a Cisco CCIE can fix in a few minutes. Progent's Cisco CCIE certified engineers can tie into your computer system via advanced remote support tools to provide efficient, safe, and affordable analysis and repair.
Central Florida Contact Information:
Progent offers consulting services and onsite technical support in metropolitan Orlando and Tampa Florida.
Progent locations in Central Florida
Progent's Cisco CCIEs offer expertise in the entire range of Cisco's top-selling selection of connectivity appliances. Cisco technology consulting available from Progent includes Cisco ASA 5500-X Next Generation firewalls with Firepower integration and debugging, Cisco routers consulting, Cisco Catalyst switch consulting and support services, Cisco Nexus switch consulting, Cisco Meraki switches consulting services, Cisco Unified Communications Manager (CallManager) integration and troubleshooting, Cisco Voice over IP phones and IP video phones support and wireless VoIP phones integration, Cisco Meraki Wi-Fi AP planning and configuration, Cisco Aironet Wireless APs consulting support, Cisco WiFi controllers consulting, Cisco VPN and Network Security Setup and troubleshooting assistance, and SIP and CUBE integration solutions for SIP PSTN trunks and Cisco CUBE integration expertise. Progent can also provide remote and onsite wireless site surveys to help you to optimize your Wi-Fi ecosystem.
CISM and CISSP Premier Network Security Consultants
Progent's qualified CISSP and CISSP-ISSAP cybersecurity consultants offer a variety of security services that can enhance the safety of your Windows, Apple macOS and OS X, or Linux environment against attacks or assist your company to clean up rapidly following a damaging breach. Security consulting services available from Progent cover thorough information security analysis using utilities such as GFI LANguard Network Security Scanner, NMAP Port Scanner, and products from Metasploit and Nikto; fast cleanup after virus and worm assaults; configuring firewalls; building safe techniques for remote and mobile connectivity; guarding your email infrastructure against spam and directory harvest attacks; and establishing round-the-clock network monitoring.
Progent offers advanced remote consulting support to help companies of any size connect their networks with leading public cloud platforms including Azure and Amazon Web Services (AWS). Progent can assist you to plan and administer hybrid ecosystems that support Windows and Linux operating systems and applications in both cloud-based systems or in hybrid architectures that combine on-premises resources as well as public clouds. To help you to incorporate cloud services with networks, Progent can provide a range of cloud integration services such as Office 365 Exchange Online integration solutions with on-premises Exchange,
Microsoft Azure hybrid cloud design and deployment consulting, Amazon Web Services hybrid cloud solutions, Amazon Web Marketing Service development and debugging, and Google Cloud planning and integration expertise. Progent has over two decades of experience delivering high-level consulting services remotely, and Progent can help you successfully carry out your cloud integration initiatives on schedule and affordably.
VMware Site Recovery Manager Planning and Deployment
VMware's Site Recovery Manager is an extension to VMware vCenter that allows you to orchestrate, automate and test a consistent workflow for restoring services rapidly after an outage. SRM supports centrally managed and automated disaster recovery, application mobility, plus non-intrusive site relocation, failback and site re-protect. Site Recovery Manager also allows non-intrusive testing for site recovery, updates and fixes and can produce reports to confirm complete service restoration, validate Service Level Agreements and demonstrate compliance. Progent can provide the support of a VCDX certified VMware Site Recovery Manager consultant to assist your organization to plan, configure, test and manage a disaster recovery solution based on VMware Site Recovery Manager.
Progent's VMware vSphere consultants have extensive experience of VMware vCloud Director, vRealize Automation (vRA), vRealize Orchestrator and vCloud used for managing private and hybrid cloud environments that provide high availability, security, and disaster recovery. Progent can also provide world-class VMware NSX expertise from a VCDX-NV certified network designer to help your organization to build a completely virtualized Software Defined Data Center (SDDC) that can be set up or migrated instantly and managed with a high degree of automation regardless of the hardware used by the underlying network infrastructure.
UNIX, Linux, Sun Solaris, and macOS and OS X Expertise
Progent's UNIX, Linux consultants and macOS and OS X technology specialists can provide remote support services to address a wide spectrum of computer technologies including network architecture, messaging solutions, network and process security, plus UNIX and Microsoft Windows integration. For server consolidation and simplified administration in environments that include Linux and Microsoft Windows, Progent can provide VMware consulting and Citrix support. Progent can also assist with migration from older applications to Windows or Linux environments. Progent's group-based methodology for resolving network problems promotes quick escalation, if necessary, to engineers with appropriate experience to handle complex situations. This expedites repair of urgent problems, reduces lost productivity, and cuts service expense.
Progent's UNIX and Linux consultants can provide urgent remote help diagnosing problems within UNIX/Linux systems powered by popular variants of UNIX such as:
Apple Mac OS X
IBM AIX Open UNIX
HP-UX (Hewlett Packard UNIX)
Berkeley UNIX (BSD)
Silicon Graphics IRIX
Progent's ProSight Flat-rate Managed IT Services for Small and Medium Size Organizations
Progent offers a family of budget-friendly, flat-rate services designed to allow small and mid-size businesses to benefit from the same best-of-breed IT solutions used by some of the world's top corporations. The ProSight suite of outsourced network management services covers all critical facets of information technology including email protection, threat defense based on machine leaning, cloud-based backup/recovery, network infrastructure health monitoring, virtual server cloud hosting, and IT asset documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint protection service that incorporates cutting edge behavior machine learning tools to defend endpoints as well as servers and VMs against modern malware attacks like ransomware and file-less exploits, which routinely get by legacy signature-based anti-virus tools. ProSight ASM protects local and cloud resources and offers a unified platform to address the complete malware attack lifecycle including blocking, identification, mitigation, remediation, and forensics. Top features include one-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against newly discovered threats. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Protection and Microsoft Exchange Filtering
Progent's ProSight Enhanced Security Protection managed services deliver economical in-depth protection for physical servers and VMs, workstations, mobile devices, and Exchange Server. ProSight ESP uses contextual security and advanced machine learning for round-the-clock monitoring and reacting to security assaults from all attack vectors. ProSight ESP provides two-way firewall protection, intrusion alerts, device control, and web filtering through leading-edge tools packaged within one agent managed from a single console. Progent's data protection and virtualization experts can assist your business to plan and configure a ProSight ESP environment that meets your organization's specific requirements and that helps you prove compliance with government and industry data security regulations. Progent will assist you specify and implement security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alerts that call for immediate action. Progent can also assist your company to install and test a backup and restore system such as ProSight Data Protection Services so you can get back in business rapidly from a potentially disastrous security attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services from Progent offer small and mid-sized organizations a low cost end-to-end service for reliable backup/disaster recovery (BDR). Available at a low monthly price, ProSight Data Protection Services automates and monitors your backup activities and allows rapid recovery of vital data, apps and VMs that have become lost or damaged as a result of hardware failures, software bugs, natural disasters, human mistakes, or malicious attacks like ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to a local storage device, or to both. Progent's cloud backup consultants can provide advanced expertise to configure ProSight Data Protection Services to to comply with regulatory standards such as HIPAA, FIRPA, and PCI and, whenever necessary, can help you to restore your business-critical information. Learn more about ProSight Data Protection Services Managed Cloud Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering service that incorporates the infrastructure of top information security companies to provide centralized control and comprehensive protection for all your email traffic. The hybrid architecture of Email Guard integrates a Cloud Protection Layer with a local gateway device to offer advanced protection against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-borne malware. Email Guard's Cloud Protection Layer serves as a first line of defense and blocks the vast majority of threats from reaching your security perimeter. This decreases your exposure to inbound attacks and saves network bandwidth and storage space. Email Guard's onsite gateway appliance adds a further layer of inspection for incoming email. For outbound email, the local gateway provides anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The local gateway can also help Exchange Server to track and safeguard internal email traffic that stays within your corporate firewall. For more information, see ProSight Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Network Infrastructure Management
ProSight WAN Watch is an infrastructure management service that makes it simple and affordable for small and mid-sized businesses to diagram, track, enhance and troubleshoot their connectivity hardware such as switches, firewalls, and wireless controllers as well as servers, printers, endpoints and other devices. Incorporating cutting-edge RMM technology, ProSight WAN Watch makes sure that network maps are kept current, captures and manages the configuration information of virtually all devices connected to your network, monitors performance, and sends notices when potential issues are detected. By automating tedious management and troubleshooting activities, ProSight WAN Watch can knock hours off common tasks like network mapping, reconfiguring your network, locating devices that need important software patches, or resolving performance issues. Learn more about ProSight WAN Watch network infrastructure management services.
- ProSight LAN Watch: Server and Desktop Remote Monitoring Services
ProSight LAN Watch is Progentís server and desktop monitoring managed service that uses advanced remote monitoring and management (RMM) techniques to keep your network operating efficiently by tracking the state of vital computers that drive your information system. When ProSight LAN Watch detects a problem, an alarm is transmitted automatically to your designated IT management staff and your assigned Progent engineering consultant so all looming issues can be addressed before they can disrupt your network Find out more details about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and applications hosted in a secure Tier III data center on a fast virtual machine host set up and managed by Progent's network support professionals. Under the ProSight Virtual Hosting service model, the client owns the data, the operating system platforms, and the apps. Because the environment is virtualized, it can be ported immediately to an alternate hardware solution without a time-consuming and difficult configuration process. With ProSight Virtual Hosting, you are not tied a single hosting provider. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, maintain, find and protect information about your IT infrastructure, procedures, applications, and services. You can instantly find passwords or serial numbers and be warned automatically about upcoming expirations of SSL certificates or warranties. By updating and organizing your IT infrastructure documentation, you can save as much as 50% of time wasted searching for critical information about your IT network. ProSight IT Asset Management features a centralized location for holding and sharing all documents related to managing your business network like recommended procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for collecting and relating IT data. Whether youíre planning enhancements, performing maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the information you require the instant you need it. Learn more about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and low-cost way for small and medium-size organizations to get an unbiased evaluation of the health of their information system. Powered by some of the leading remote monitoring and management (RMM) tools in the industry, and overseen by Progent's world-class team of IT experts, ProSight Network Audits help you see how well the deployment of your core network devices adhere to best practices. The Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and provide instant ROI like a cleaner Active Directory (AD) environment. Both also come with a year of cutting-edge remote network monitoring and management. Advantages can include lower-cost management, improved compliance with government and industry security regulations, higher utilization of IT resources, quicker problem resolution, more dependable backup and restore, and higher availability. Read more about Progent's ProSight Network Audits network infrastructure assessment.
The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is a low-cost service based on a brief phone discussion with a Progent backup/recovery expert. The fact-finding interview is designed to assess your organization's ability to block or recover rapidly following an attack by a ransomware strain like Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you personally to collect information about your current antivirus tools and backup/recovery platform, and Progent will then deliver a written Basic Security and Best Practices Report document describing how you can follow best practices to create a cost-effective AV and backup system that aligns with your company's needs. For more information, see The ProSight Ransomware Preparedness Report Service.
Additional Support Programs Available from Progent
Progent can provide the skills of seasoned remote consulting professionals for special IT programs. Billing rates for longer-term consulting tasks are determined according to the qualifications of the engineers required. Progent's experience with these important areas of information technology enables clients to execute major projects economically and on time. Progent's special remote engineering services include:
How Your Orlando Company Can Contact Progent's Remote Service Experts
Help Desk Services
Progent's Help Desk service offerings for businesses with environments that incorporate Microsoft, Cisco, macOS and OS X, UNIX, or Linux products include comprehensive Call Center services, shared Help Desk services, and Call Center operations consulting.
Progent's Standard Help Desk Services offer smaller businesses a comprehensive solution that handles all aspects of online desktop support from service requests through ticketing, remote desktop control, status tracking, problem resolution, and reporting. Progent offers service desk support at a significant discount off Progent's normal Level 1 desktop service rates, and Progent can provide the option of rapid on-demand escalation to subject matter experts to resolve challenging problems.
Progentís Help Desk sharing services make it possible for your business to split responsibilities for Help Desk support transparently between your IT team and Progent's large roster of seasoned desktop support technicians and subject matter experts. Progentís Co-managed Help Desk service is a collaborative support solution based on the leading professional services automation tool for handling end-user service requests, ticket lifecycle, accountability, status tracking, and reporting.
Progent's Call Center staff of veteran network consultants gives your clients in Orlando Florida quick access to a reliable network service resource with years of experience offering telephone-based consulting and online troubleshooting for computer environments that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux components. Progent's focus is to earn the Help Desk perception as a solid driver of business success, and Progent's goal is to solve and not simply record IT problems.
- Applications Support: Training, Development, and Integration
Progent's Applications Consulting Team offers phone-based and in-depth consulting support and education in specific application fields such as Enterprise Requirements Planning, MRP, accounting system customization, and Customer Relationship Management. Progent also can provide consulting expertise, customization, and education for familiar Microsoft business applications such as CRM, Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To read additional information on Progent's consulting, programming, and training services, visit Progent's Applications Experts Group.
- Unified and Streamlined Management of Hybrid Cloud Environments
System Center 2016 centralizes and automates the management of hybrid cloud networks by offering comprehensive support for Windows Server 2016 servers, Windows 10; cohesive integration of heterogeneous networks that include Linux, Hyper-V and VMware; and expanded public and private cloud support such as closer integration with Microsoft Intune for iPhone and Android smartphone management plus native integration with Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center 2016 consulting experts can provide world-class online and on-premises support for all elements of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help you to design and install a new deployment of System Center 2016, extend or optimize your current one, migrate smoothly from an earlier version of System Center, or debug your System Center solution.
- Online Hybrid Network Monitoring and Reporting Support
Progent can deliver businesses in Orlando Florida remote hybrid network monitoring by providing System Center 2016 Operations Manager (SCOM 2016) consulting services and Microsoft System Center 2012 Operations Manager (SCOM 2012) support. Progent can customize Operations Manager to suit your environment so that your computer maintenance is proactive and automated. By detecting potential issues before they grow into full-scale emergencies, proactive monitoring can head off stressful and expensive network breakdowns. Progent can also utilize system monitoring products like Nagios and MRTG to analyze UNIX, Linux, Sun Solaris, or macOS and OS X systems, Windows systems, or networks that incorporate a variety of operating systems.
To contact Progent about urgent online assistance with Windows, macOS and OS X, or Linux environments, go to Progent's Nationwide Phone-Based Support, telephone 1-800-993-9400, or visit Contact Progent.
For businesses and new businesses in Orlando Florida, Progent's online computer support engineers can deliver effective and economical system support the instant your company needs it. Long experience offering online repair services has led to Microsoft Partner status for Progent's team of engineers and has allowed Progent to acquire world-class troubleshooting capability and to fine tune remote access tools to fix network problems quickly while eliminating the expense and lost productivity associated with on-site support visits.
Even if your Orlando company deals with a regular independent consultant or maintains an in-house IT staff that know how to deal with common computer problems, Progentís Microsoft and Cisco certified consultants can still provide an easy and transparent remote extension of your on-site resources for situations when your usual IT support personnel either don't have the bandwidth or the expertise to fix sudden network crises or particularly challenging integration projects.
Details of Progent's Remote Computer Services for Orlando Florida
Progent's online support, Internet-based repair, network security consulting, and system administration services offer companies in Orlando Florida unparalleled leverage for your support budget. Whether you require one-time phone support and Internet-based network repair or ongoing Help Desk services and network management, Progent's professionals can deliver your organization enterprise-level IT support while permitting you to eliminate the expense and hassle of running a large internal IT organization. Highlights of Progent's National Remote Support program include:
- Fast Phone Contact with Microsoft Certified Professionals
Progent's team of Microsoft-certified technicians can provide immediate and affordable expertise to businesses in Orlando Florida and is also ideal for networks in more remote areas that lack consultants with proven experience supporting Microsoft's current family of server technologies. All Progent phone support staff have over 10 years of experience integrating Microsoft products. As a Microsoft Partner support firm, Progent has the advantage of a broad selection of Microsoft support tools, technical information, and continuing training.
- Per Minute Billing to Minimize Costs
Progent provides online support on a per-minute billing plan, so you pay only for the support you use. Progent asks for no minimum charge for online service and asks for no monthly subscription fee for support services provided during regular business hours. This protects you from facing big bills for routine fixes.
- Access to Cisco Certified Network Infrastructure Experts
Progent's certified experts for Cisco offers access to on-staff specialists with skill in planning, deploying, and supporting networking environments based on Cisco products. Progent can provide a Cisco Certified Internetwork Expert or Cisco Certified Network Professional to help you build high-speed, high-availability, and secure infrastructure for fixed and mobile networking.
- Application Experts Group
Progent's basic support services include technology integration, MS Exchange consulting, system security design, and Co-managed Help Desk services. Progent's Experts Team offers in-depth consulting expertise for critical business applications. Support available from the Application Experts Team covers:
Dynamics GP/Great Plains Support and Programming
Microsoft Project Expertise
Office 365 integration consulting
Office Excel and Office 365 Excel Technical Support and Application Development
Microsoft Office Word and Office 365 Word Consulting
BI Reporting Consulting and Training
Power BI Integration and Training
UNIX, Linux and Solaris Integration
MS SQL Server 2019 solution design, MS SQL Server 2017 planning and migration, Microsoft SQL 2016 Application Programming, and Microsoft SQL Server 2014 Application Development and Debugging
Oracle Database Administration and Software Programming
MySQL Database Administration and Application Programming
Apple Macintosh Help
Amazon Marketplace Web Service (Amazon MWS) Programming
By providing a full service centralized source for network generalists and specialists, Progent is able to tailor fast, cost-effective, and comprehensive IT solutions that meet the special needs of your company.
- Sophisticated Online Access Software
Secure remote access allows Progent's support experts to see exactly what your users see. This makes it possible to find quick fixes to issues that could otherwise require an expensive onsite service call. Sophisticated online access tools and expert engineers together enable Progent to resolve most network issues quickly and economically. Progent is a pioneer in offsite troubleshooting and remote system analysis.
- Support for Mainstream VPN Gateways
Progent supports secure VPN connectivity for gateways from major VPN vendors including Microsoft, Cisco, WatchGuard and CheckPoint. Secure VPN online connectivity enables the experts at Progent's Technical Response Center to repair your system remotely without jeopardizing network security.
- 24-hour Support for High Network Availability
For offices with vital applications, Progent can provide optional 24x7 remote support services. Used in conjunction with automated 24x7 server monitoring based on Microsoft Operations Manager 2007, this offering can help ensure high system availability.
- Help Desk Outsourcing
Progent's Help Desk Call Center services are designed especially for budget-constrained offices whose workers need immediate access to a Help Desk service with expert phone support and full escalation ability.
How Is Progent Different from Other Service Firms?
Progent is a Microsoft Partner consulting company and Progent's number of employees, range of IT experience, refined support software, and understanding of enterprise networking enable offices to escape the pitfalls of excessive dependence on smaller service firms, individual freelance consultants, or over-stretched internal IT help.
Progent adds value by providing:
How Does Our Company Start Getting Remote Technical Help from Progent?
- Certified Knowledge of Microsoft's Complete Range of Servers
Progent can provide world-class expertise for Microsoftís leading server products with services that include Windows Server 2019 migration services, Windows Server 2016 hybrid cloud integration, Windows 2012 R2 Server planning and deployment consulting, Windows Server 2008 upgrades, Microsoft Windows 2003 Server upgrades, Microsoft Exchange 2019 deployment, MS Exchange 2016 Server planning and deployment, Exchange Server 2013 integration, Microsoft Exchange 2010 Server maintenance, Exchange 2007 Server and Microsoft Exchange Server 2003 upgrades, plus MS SQL Server 2019 hybrid integration consulting, MS SQL Server 2017 migration, SQL Server 2016 integration and development, SQL Server 2014 support, and Microsoft SQL 2012 maintenance.
- Value Pricing
Progent's pricing model is to bill for phone support and in-person visits by the minute. Consequently, you owe exclusively for received services. Progent does not impose a more expensive rate for after-hours or emergency service, and within California or in regions where Progent offers on-site support, Progent does not charge for travel time except for emergency support where on-site time is less than four hours. In addition, Progent applies no initialization fee and requires no monthly commitment for support services provided during regular business hours. Many support firms demand large minimum payments or charge for every fifteen minutes or longer. Progent's fine granularity avoids big invoices for fast solutions so you will not be forced to allow minor problems to stay unaddressed.
- Full Records of IT Services
Progent has developed a sophisticated service reporting system that stores and organizes complete documentation for all billed support activities. Unlike some freelance consultants or small service firms who provide scant documentation or specifics of services done, every service provided by Progent is tracked by comprehensive documentation. Each Progent consultant has use of the support reports transmitted by each staff member to each client. The practice of documenting and organizing support records allows more effective support and avoids a variety of typical problems such as when a service customer is virtually held hostage to a consultant who refuses to release vital service information.
- Automated Server Monitoring with MS System Center Operations Manager
Progent is one of the few support companies to provide 24x7 remote tracking services based on MS System Center Operations Manager. Microsoft Operations Manager causes your computer maintenance to be anticipatory rather than reactive. By revealing possible problems before they cause downtime, network monitoring can save your IT network from stressful and expensive availability disruptions.
To get started with Progent's online help offerings or to learn more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for network support, visit Immediate Technical Support.