Immediate Remote Support for Orlando Florida Computer Networks
For businesses in Orlando Florida, Progent provides remote help for computer systems based on any combination of Microsoft, Cisco, Apple macOS and OS X, or Linux/UNIX technology. Progent's Microsoft Certified engineers have provided remote support to companies in every state in the United States. (Check out testimonials from Progent's customers.) In addition, Progent offers the expertise of Cisco CCIE network specialists to solve challenging infrastructure problems, as well as the services of CISA and CISSP-accredited cybersecurity experts to handle advanced security design and diagnostic issues.
Progent's remote support engineers offer excellent value due to the fact that they possess the practical experience and have access to the sophisticated technology necessary to solve most information system issues quickly. This lowers immediate expenses since service calls use up fewer chargeable consulting minutes. Online support also avoids the expense of sending an engineer to your site. Your company benefits even more in indirect costs by minimizing or avoiding system downtime and related losses stemming from business discontinuity, disgruntled clients, unproductive employees, and de-focused management. Progent's advanced remote technical support expertise is particularly valuable for organizations that are dependent on public clouds for critical network infrastructure or applications like Azure, Office 365 Exchange Online, Amazon Web Service, Google Cloud Platform (GCP), or where on-premises support may not be an option.
Progent's billing model for remote help is structured to stretch your network support investment. Progent charges per minute for telephone-based consulting, so you pay just for the services that you actually get. In contrast to many online support organizations, Progent imposes no startup charge or minimum job duration. Progent's per-minute granularity and clean policy for pricing eliminate situations where speedy. minor fixes somehow end up as big bills. Progent's penchant for handling problems efficiently means you spends less cash.
Progent's Online Consulting and Troubleshooting Services
Over the years, Progent has refined an arsenal of optimized technologies and field-tested processes which promote the maximum degree of efficiency for remote help and repair for information systems of any size. Progent provides protected VPN support for VPN gateways from multiple leading sources including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN access permits the staff of Progent's remote service group to interface to your network without breaching system security.
Progent's advanced service database application stores comprehensive records for the support that Progent's clients have been provided. Progent's staff service personnel have access to the records of all help delivered to every Progent client by any Progent consultant. This history of anomalies and repairs is structured as a readily accessible support knowledge base that permits Progent's remote support experts to communicate their knowledge company-wide to ensure that the value of Progent's technical support grows daily. Progent's extensive list of certifications and working relationships with major industry leaders including Cisco and Microsoft open up other extensive technical knowledge bases and permit priority access to manufacturers' in-house engineering staff with the result that Progent's remote service specialists can come up with optimal resolutions in the least time.
Remote technical support services provided by Progent to clients in Orlando Florida include:
Certified Windows Experts
Progent's Microsoft-expert remote service engineers offer computer system repair and IT support for all Microsoft server platforms. Progent is a Microsoft Certified Partner and can offer your organization the expertise of support professionals who can help your company with a broad variety of technology support including
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid cloud environments, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 migration,
MS Exchange Server 2019 integration,
Microsoft Exchange Server 2016 migration, Microsoft Exchange 2013 integration,
Exchange Server 2010 monitoring and support,
SharePoint Server 2019 design and deployment, SharePoint 2016 migration consulting, Microsoft Teams consulting, Microsoft Skype for Business migration consulting, Microsoft Lync Server integration, and Microsoft Communications Server 2007 troubleshooting,
Microsoft Forefront Threat Management Gateway administration and ISA Server 2006 maintenance, MS SQL Server 2019 migration consulting, Microsoft SQL Server 2017 consulting, SQL Server 2016 integration and programming and Microsoft SQL Server 2014 support,
Systems Center Operations Manager (SCOM) network monitoring and reporting,
Project Server and Project Server Online planning,
Microsoft Office Access Application Development,
Small Business Server support, and
Windows 2012 R2 Essentials cloud integration.
Progent in addition can deliver a broad array of cost-effective PC desktop consulting and support services to help you business to install, configure, repair, and manage workstations and notebooks powered by Windows. Progent's desktop support services cover areas such as offering Microsoft Windows 10 migration support services plus Microsoft System Center 2012 Configuration Manager (SCCM 2012) design and installation, Microsoft System Center 2016 Configuration Manager (SCCM 2016) hybrid cloud integration, and Intune expertise to streamline the management of your PCs along with your web-facing tablets and smartphones.
Contact a Cisco CCIE for Complex Infrastructure Problem Solving
The Cisco CCIE certification is the highest recognition for network professionals, and certifies a consultant's network technology skills at the expert level. CCIEs can resolve the most complex problems encountered in network infrastructure planning, deployment, maintenance, security, and troubleshooting. Cisco qualified CCIEs operate closely with Cisco's in-house support staff in analyzing anomalies with Cisco IOS Software network management tools and developing workarounds or identifying program patches. Cisco CCIEs are an exceptional cost-effectiveness because their depth of expertise allows them to find solutions for problems quickly. In typical instances, less experienced consultants can struggle for many hours or days with identical tasks that a Cisco CCIE can dispose of in a few minutes. Progent's Cisco-qualified CCIE engineers can connect to your environment using state-of-the-art remote troubleshooting technology in order to provide fast, safe, and affordable analysis and remediation.
Central Florida Contact Information:
Progent offers consulting services and onsite technical support in metropolitan Orlando and Tampa Florida.
Progent locations in Central Florida
Progent's Cisco CCIEs can provide assistance with all of Cisco's industry-leading selection of infrastructure devices by delivering consulting services such as:
CISSP and ISSAP Premier Network Security Engineers
Progent's accredited CISSP and CISSP-ISSAP security and compliance consultants offer a range of system protection services that can bolster the immunity of your Windows, macOS and OS X, Linux, or UNIX environment against internal or external threats or assist your company to recover rapidly after a damaging penetration. Security support services available from Progent cover in depth information security audits utilizing utilities such as GFI LANguard NSS, EEYE Vulnerability Scanner, and products from Metasploit and Hydra; rapid recovery from malicious attacks; installing firewalls; designing safe techniques for off-site and mobile connectivity; protecting your email system against viruses, spam and DHA attacks; and initiating round-the-clock network monitoring.
Progent can provide expert remote support services to help organizations of all sizes connect their networks with popular public cloud platforms such as Azure and Amazon AWS. Progent can assist you to design and administer hybrid ecosystems that support Windows and Linux operating systems and applications in either cloud-only solutions or in hybrid architectures that seamlessly combine physical IT assets along with public clouds. To assist you to incorporate public cloud services with physical datacenters, Progent offers a range of public cloud migration support services such as Office 365 Exchange Online integration solutions with on-premises Exchange,
Microsoft Azure hybrid cloud design and deployment consulting, Amazon AWS hybrid cloud solutions, Amazon Web Marketing Service development and debugging, and Google Cloud Platform (GCP) integration expertise. Progent has more than 20 years of background delivering high-level consulting expertise remotely, and Progent can help you successfully carry out your cloud integration initiatives quickly and affordably.
VMware Site Recovery Manager and NSX Consulting
VMware's Site Recovery Manager (SRM) is a component of VMware vCenter that allows you to orchestrate, automate and test a consistent runbook for restoring services rapidly following an outage. SRM supports centrally managed and automated recovery, application mobility, plus non-intrusive site migration, failback and re-protect. Site Recovery Manager also supports transparent testing for site recovery, updates and patches and can produce audit reports to confirm complete service recovery, validate SLAs and demonstrate DR compliance. Progent offers the support of a VCDX certified VMware Site Recovery Manager consulting expert to assist you to plan, deploy, test and manage a DR solution powered by VMware Site Recovery Manager.
Progent's VMware vSphere experts have extensive understanding of VMware vCloud Director, vRealize Automation (vRA), vRO and vCloud Suite used for managing private and public cloud and hybrid cloud solutions that deliver high uptime, data security, and disaster recovery. Progent can also provide world-class VMware NSX expertise from a VCDX-NV certified network designer to assist you to create a completely virtualized Software Defined Data Center that can be provisioned or migrated in minutes and administered with a high degree of automation independent of the hardware used by the basic IP network.
UNIX, Linux, Sun Solaris, and Apple macOS and OS X Expertise
Progent's UNIX/Linux experts and Apple macOS and OS X technology specialists offer online consulting services to address a wide array of computer technologies such as network infrastructure, email solutions, system and operational security, plus UNIX and Windows integration. For server hardware consolidation and simplified management in networks that incorporate Linux-based systems with Microsoft Windows, Progent can provide VMware vSphere integration and Citrix XenServer expertise. Progent can also assist with migration from legacy systems to Windows or Linux solutions. Progent's team-oriented approach to solving technical issues promotes quick escalation, if necessary, to consultants with appropriate experience to handle complex scenarios. This expedites repair of urgent problems, reduces network downtime, and lowers support expense.
Major Linux versions for which Progent can provide expert support include:
Progent's ProSight Flat-rate Managed IT Services for Small and Mid-size Businesses
Progent offers a family of budget-friendly, fixed-price managed services intended to allow small and medium-size organizations to utilize the same cutting-edge IT solutions deployed by many of the world's leading enterprises. Progent's ProSight series of IT management outsourcing services addresses all key areas of information technology such as email content filtering, security and compliance, cloud-based backup and disaster recovery, network infrastructure monitoring and management, virtual server cloud hosting, and network asset documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that utilizes next generation behavior-based machine learning tools to defend endpoint devices and physical and virtual servers against modern malware attacks like ransomware and email phishing, which routinely evade legacy signature-based AV tools. ProSight Active Security Monitoring safeguards local and cloud-based resources and offers a unified platform to address the entire threat progression including filtering, detection, mitigation, remediation, and forensics. Top capabilities include one-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against newly discovered attacks. Find out more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Endpoint Security and Exchange Email Filtering
ProSight Enhanced Security Protection (ESP) managed services deliver affordable multi-layer protection for physical servers and virtual machines, desktops, mobile devices, and Exchange email. ProSight ESP utilizes contextual security and advanced machine learning for continuously monitoring and reacting to cyber assaults from all attack vectors. ProSight ESP delivers two-way firewall protection, intrusion alarms, endpoint control, and web filtering through leading-edge technologies packaged within one agent managed from a single console. Progent's data protection and virtualization consultants can help you to plan and configure a ProSight ESP deployment that addresses your company's unique needs and that helps you achieve and demonstrate compliance with legal and industry data security standards. Progent will help you define and implement policies that ProSight ESP will enforce, and Progent will monitor your network and react to alarms that require urgent action. Progent's consultants can also assist your company to set up and test a backup and disaster recovery solution like ProSight Data Protection Services so you can get back in business quickly from a destructive security attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services provide small and medium-sized businesses a low cost and fully managed solution for secure backup/disaster recovery (BDR). Available at a fixed monthly price, ProSight Data Protection Services automates your backup processes and enables rapid restoration of vital data, applications and virtual machines that have become unavailable or damaged due to component breakdowns, software glitches, natural disasters, human mistakes, or malware attacks like ransomware. ProSight DPS can help you protect, recover and restore files, folders, applications, system images, as well as Hyper-V and VMware images/. Critical data can be protected on the cloud, to an on-promises device, or mirrored to both. Progent's cloud backup specialists can deliver advanced expertise to configure ProSight Data Protection Services to to comply with government and industry regulatory requirements like HIPAA, FIRPA, PCI and Safe Harbor and, when needed, can assist you to restore your critical information. Read more about ProSight DPS Managed Cloud Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering service that incorporates the infrastructure of top data security vendors to deliver web-based control and comprehensive protection for all your email traffic. The hybrid structure of Progent's Email Guard combines a Cloud Protection Layer with a local gateway appliance to offer advanced protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. Email Guard's cloud filter serves as a preliminary barricade and keeps most unwanted email from making it to your security perimeter. This decreases your vulnerability to inbound threats and saves system bandwidth and storage. Email Guard's onsite gateway appliance provides a further level of inspection for inbound email. For outgoing email, the local security gateway offers AV and anti-spam protection, protection against data leaks, and email encryption. The local security gateway can also assist Exchange Server to track and protect internal email traffic that stays inside your corporate firewall. For more details, see Email Guard spam and content filtering.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and affordable for smaller businesses to map out, track, reconfigure and debug their connectivity appliances like routers and switches, firewalls, and access points plus servers, endpoints and other devices. Incorporating cutting-edge RMM technology, WAN Watch ensures that network diagrams are always current, captures and manages the configuration of almost all devices on your network, tracks performance, and generates alerts when potential issues are discovered. By automating tedious network management processes, WAN Watch can cut hours off common tasks like network mapping, reconfiguring your network, locating appliances that require important updates, or isolating performance issues. Learn more details about ProSight WAN Watch infrastructure monitoring and management services.
- ProSight LAN Watch: Server and Desktop Monitoring Services
ProSight LAN Watch is Progentís server and desktop remote monitoring service that uses advanced remote monitoring and management technology to keep your network running efficiently by checking the health of critical assets that drive your business network. When ProSight LAN Watch uncovers an issue, an alarm is sent immediately to your specified IT staff and your assigned Progent engineering consultant so that any looming problems can be resolved before they can impact your network Find out more about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and applications hosted in a secure fault tolerant data center on a high-performance virtual host set up and maintained by Progent's network support professionals. With the ProSight Virtual Hosting service model, the client retains ownership of the data, the OS platforms, and the apps. Since the environment is virtualized, it can be moved easily to an alternate hardware solution without a time-consuming and technically risky configuration procedure. With ProSight Virtual Hosting, your business is not locked into a single hosting service. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, update, find and protect data related to your network infrastructure, procedures, applications, and services. You can instantly locate passwords or IP addresses and be alerted about upcoming expirations of SSLs ,domains or warranties. By cleaning up and managing your IT documentation, you can eliminate up to 50% of time thrown away searching for critical information about your IT network. ProSight IT Asset Management features a common location for holding and collaborating on all documents required for managing your business network like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers advanced automation for gathering and relating IT data. Whether youíre making enhancements, performing maintenance, or responding to a crisis, ProSight IT Asset Management delivers the knowledge you need when you need it. Learn more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and affordable way for small and mid-size businesses to obtain an unbiased evaluation of the overall health of their IT system. Powered by a selection of the leading remote monitoring and management platforms available, and supervised by Progent's certified team of IT professionals, ProSight Network Audits show you how well the configuration of your essential infrastructure devices adhere to best practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and deliver immediate benefits like a cleaner Active Directory (AD) environment. Both versions also come with a year of advanced remote network monitoring and management. Advantages can include easier network management, better compliance with data security regulations, more efficient utilization of network resources, faster troubleshooting, more reliable backup and restore, and increased uptime. Read more information about ProSight Network Audits IT infrastructure review.
Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is an affordable service centered on a phone discussion with a Progent backup/recovery expert. The interview is intended to help evaluate your company's preparedness either to block or recover quickly following an attack by a ransomware variant like Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you directly to gather information concerning your existing security profile and backup/recovery platform, and Progent will then produce a custom Basic Security and Best Practices Report detailing how you can apply industry best practices to create an efficient security and backup/recovery environment that aligns with your business needs. For details, refer to The ProSight Ransomware Preparedness Report Service.
Special Support Services Offered by Progent
Progent can provide the services of seasoned online consulting professionals for special IT projects. Progent's rates for ongoing development or consulting tasks are set according to the qualifications of the consultants required. Progent's experience with these special areas of information technology allows clients to complete major projects economically and on schedule. Progent's special remote consulting services include:
How Your Orlando Business Can Contact Progent's Remote Support Experts
Help Desk Expertise
Progent's Help Desk Call Center service options for companies with environments that incorporate Windows, Cisco, Apple macOS and OS X, or UNIX/Linux platforms include comprehensive Help Desk Call Center services, shared Helpdesk support services, and Helpdesk process consulting.
Progent's Standard Help Desk Services offer small organizations an end-to-end service desk solution that handles all facets of remote desktop support from initial requests through trouble ticket generation, remote desktop control, status tracking, problem resolution, and reporting. Progent offers help desk services at a substantial discount off Progent's regular desktop service rates, and Progent can provide the additional option of rapid on-demand escalation to Level 2 and Level 3 experts to handle complex problems.
Progent's Call Center consulting services can assist you in establishing an efficient new Help Desk or improving your established one, evaluating or customizing Help Desk Call Center application software to meet the unique requirements of your company, or providing temporary online staff to reinforce your internal Help Desk group during unusually busy events such as software migrations, major updates, or rolling out new business software.
Progent's Help Desk Call Center team of veteran information technology professionals gives your customers in Orlando Florida rapid communication with a dependable technical support resource with substantial background delivering phone help and online repair service for computer environments based on Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux technology. Progent's mission is to give the Help Desk Call Center perception as a solid driver of company efficiency, and Progent's goal is to solve instead of simply track IT problems.
- Business Applications Support: Training, Custom Development, and Troubleshooting
Progent's Applications Experts Team can supply remote advanced consulting support and education in key application areas including ERP, Manufacturing Requirements Planning, accounting system customization, and CRM. Progent also can deliver expertise, custom programming, and education for familiar Microsoft applications such as Microsoft CRM, Microsoft Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To learn more information about Progent's consulting, custom programming, and training offerings, visit Progent's Business Application Experts Team.
- Unified and Streamlined Administration of Hybrid Cloud Environments
System Center 2016 centralizes and automates the administration of hybrid cloud networks through comprehensive support for Windows Server 2016 servers, Windows 10 clients; seamless management of heterogeneous environments that incorporate Linux, Microsoft Hyper-V and VMware; and better public and private cloud support such as tighter integration with Microsoft Intune for Apple iPhone and Android smartphone management plus native integration with Microsoft Operations Management Suite for cloud-enhanced analytics. Progent's System Center 2016 consulting experts can provide advanced remote and onsite support for all components of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help you to design and configure a new deployment of Microsoft System Center 2016, expand or tune your current one, upgrade efficiently from a prior version of System Center, or troubleshoot your System Center environment.
- Online Hybrid Network Monitoring and Reporting Services
Progent can deliver organizations in Orlando Florida remote hybrid network monitoring and reporting by providing System Center 2016 Operations Manager expertise and System Center 2012 Operations Manager support. Progent can adapt SCOM to fit your environment so that your IT support is proactive rather than reactive. By spotting possible problems before they grow into network outages, system monitoring can avoid stressful and expensive network failures. Progent can also utilize system monitoring products such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Sun Solaris, or macOS and OS X environments, Microsoft Windows systems, or environments that support multiple operating systems.
To get in touch with Progent about urgent online support with Microsoft, macOS and OS X, or Linux/UNIX computer systems, go to Progent's Nationwide Remote Help, phone 1-800-993-9400, or go to Contact Progent.
For companies and new businesses in Orlando Florida, Progent's phone-based network support engineers are ready to provide effective and economical IT support the moment your organization requires it. More than a decade of providing remote technical assistance has earned Microsoft Partner status for Progent's consultants and has allowed Progent to develop high-end troubleshooting skills and to fine tune online connectivity technology to solve IT problems quickly while eliminating the expense and lost time that comes with in-person support visits.
Even if your Orlando organization relies on a local freelance support technician or employs an in-house organization that can handle the majority of computer issues, Progentís Microsoft certified engineers can offer an easy and seamless virtual expansion of your on-site resources for situations when your usual IT support personnel either lack the bandwidth or the knowledge to resolve sudden network crises or especially tough integration problems.
Benefits of Progent's Network Help for Organizations in Orlando Florida
Progent's remote technical help services enable your Orlando business to enjoy the benefits of timely, enterprise-level IT support without the expense of maintaining an in-house IT organization. Your information system will derive greater business value by becoming increasingly available, efficient, and protected. Benefits to your business include:
- Convenient remote extension of your local support resources
With most businesses in Orlando Florida, local network support providers, whether consisting of independent consultants or a full-time IT staff, can take care of typical network issues. On the other hand, major troubles can occur when your regular support personnel are overstretched or absent, and some trouble may be associated with technology that is beyond the scope of your usual service people. In these cases, Progent's on-call support professionals provide an easy, fast, and affordable solution to augment your local resources and to convey valuable information to increase your capability to deal with future issues in-house.
- Reduced Dependence on Freelance Service Providers
For IT support, smaller offices commonly rely on independent freelance consultants. While freelance consultants have less overhead than big service organizations and can afford to charge lower rates, they are sometimes stretched too thin, making it difficult to respond quickly to crisis situations. If an independent consultant is busy with another customer, sick, on vacation, or in training, the absence of backup personnel may force your company to wait for assistance during an emergency. As your network expands, system unavailability and trouble with critical applications become more expensive. The money you thought you were saving on an independent can be consumed quickly by lost productivity. Progent provides a ready source of backup service expertise to insure your network remains available.
- Create a Scalable Foundation for Seamless Expansion
Businesses typically start with an IT architecture created on a modest budget. Without a proper infrastructure, slap-dash fixes often get thrown on top of a shaky foundation. As a company grows, stability and expandability problems can hinder the success of the business. Such poorly built systems need careful assessment, intelligent long-term planning, and broad-based IT knowledge to upgrade to a system architecture able to provide the solid foundation to handle critical business requirements and ease future expansion.
- Work with Solution Providers Rather Than Technology Resellers
Smaller organizations require guidance and technical education to negotiate an ever more complicated maze of product options available for accelerating business growth and improving productivity. These companies hardly need a network consultant who is motivated to earn a commission on a certain vendor's products. IT consulting and product selling can lead to a situation where the proposed
solution is built around a profitable product instead of the true requirements of a client. Progent eliminates these dilemmas by offering just services instead of products. This allows Progent to align technical consulting with the best needs of customers.
What Makes Progent Different from Other Support Firms?
Progent is a Microsoft Certified Partner support firm and Progent's number of employees, breadth of technical expertise, fine tuned support software, and familiarity with corporate IT enable companies to escape the pitfalls of excessive reliance on smaller service firms, independent freelance service providers, or limited in-house IT help.
Progent adds value by offering:
How Does My Business Begin Receiving Online Network Support from Progent?
- Proven Methodology
Progentís team of Microsoft and Cisco Certified consultants average more than ten years of real-world professional background, in the trenches of network support, executing a broad variety of IT projects for an extensive mix of clients. Every Progent support professional shares a proven collection of personal best practices which are incorporated into shared leading practices standards that Progent teaches its consulting staff. This means that you get not just world-class technical capability, but also a consultant with proven approaches for applying technical knowledge to resolve actual IT problems rapidly.
- Value Pricing
Progent's pricing model is to bill for phone support and in-person help per minute. As a result, you owe exclusively for received services. Progent does not impose a higher rate for after-hours or priority support, and within California or in areas where Progent offers in-person service, Progent does not charge for travel except for urgent support where on-site work is less than 4 hours. In addition, Progent imposes no service activation charge and asks no monthly commitment for support services delivered during regular business hours. Many support organizations impose large minimum payments or charge for every quarter hour or longer. Progent's one-minute granularity eliminates big invoices for quick fixes so you will not be forced to permit less critical problems to stay unaddressed.
- Information Transfer
Progent practices knowledge transfer from Progent's consultants to customers. By teaching customers to resolve problems that are within their scope, Progent is able to focus on offering high-value services where Progent faces little competition. Businesses who utilize familiar independent service providers or who maintain internal support personnel benefit when Progent transfers knowledge about critical technology and tested processes to make their IT environments more reliable, secure, and productive.
- Automated Network Monitoring with MS Operations Manager
Progent is one of the only support firms to offer round-the-clock remote monitoring services powered by Microsoft System Center Operations Manager. MS Operations Manager allows your network maintenance to be proactive rather than reactive. By anticipating possible issues before they cause lost productivity, network monitoring can keep your information network from stressful and costly service losses.
To get started with Progent's online help services or to learn more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for IT support, visit Immediate Network Support.