Fast Online Help for Orlando Information Networks
Urgent Remote Support for Orlando SystemsFor organizations in Orlando or anywhere in Florida, Progent offers remote support for computer systems based on any combination of Microsoft, Cisco, Apple macOS and OS X, or Linux/UNIX technology. Progent's Microsoft Certified engineers have provided online support to companies in all 50 states in the United States. (See recommendations from Progent's clients.) Progent also can furnish the expertise of Cisco CCIE-certified engineers to solve challenging infrastructure problems, as well as the services of CISA and CISSP-certified cybersecurity consultants to help with advanced security architecture and diagnostic issues.

Progent's remote technical support experts offer exceptional value due to the fact that they possess the practical background and have access to the sophisticated tools required to resolve the majority of network problems quickly. Efficient support lowers direct costs because solutions accumulate minimal billable consulting minutes. Remote support also eliminates the cost of sending a consultant to your location. Your company saves even more in indirect costs by reducing or eliminating network downtime and associated losses due to business disruption, disgruntled customers and vendors, unproductive workers, and de-focused management. Progent's extensive remote technical support know-how is particularly important for organizations that depend on public clouds for critical network infrastructure or applications like Azure, Exchange Online, Amazon AWA, Google Cloud Platform (GCP), or where onsite IT support may not be useful.

Progent's billing policy for online help is structured to stretch your IT service dollar. Progent charges by the minute for telephone-based consulting, so you are billed exclusively for the services that you receive. Unlike typical online service organizations, Progent imposes no startup surcharge or minimum fees. Progent's one-minute granularity and clean policy for billing save you from situations where speedy. minor fixes somehow turn into big tabs. Progent's penchant for dealing with technical issues efficiently means your business saves money.

Progent's Remote Consulting and Technical Support Services
Through years of experience, Progent has fine tuned an array of customized technologies and field-proven processes which promote the maximum level of efficiency for online help and repair for computer networks of all sizes. Progent offers safe Virtual Private Network support for VPN gateways from a variety of popular sources such as Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN technology allows the staff of Progent's online support team to communicate with your environment without violating system security.

Progent's sophisticated customer support reporting system stores thorough records for all support that Progent's clients have received. Progent's team engineers have the benefit of the specifics of services delivered to every customer by any Progent engineer. This history of trouble tickets and solutions is organized as a readily searchable internal knowledge base that enables Progent's remote support experts to communicate their knowledge company-wide to ensure that the value of Progent's technical support grows daily. Progent's advanced certifications and working associations with major technology companies such as Cisco and Microsoft open up additional vast technical databases and allow quick response from vendors' internal support staff with the result that Progent's online consulting specialists are able to find the best solutions promptly.

Remote technical support services offered by Progent to businesses in Orlando and anywhere in the state of Florida include:

ProSight Flat-rate Managed Services for Small and Medium Size Organizations
Progent provides a selection of budget-friendly, fixed-price managed services intended to allow small and mid-size organizations to utilize the same cutting-edge IT solutions used by many of the industry's top corporations. Progent's ProSight series of outsourced network management services covers all critical areas of information technology such as email content filtering, threat defense based on machine leaning, cloud-based backup/recovery, infrastructure health monitoring, virtual server cloud hosting, and network resources documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection solution that incorporates cutting edge behavior machine learning tools to guard endpoint devices as well as physical and virtual servers against new malware assaults such as ransomware and email phishing, which easily evade legacy signature-based AV tools. ProSight Active Security Monitoring protects on-premises and cloud resources and offers a unified platform to address the entire threat lifecycle including filtering, detection, containment, remediation, and post-attack forensics. Top features include single-click rollback using Windows VSS and real-time network-wide immunization against new threats. Read more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection: Endpoint Protection and Microsoft Exchange Filtering
    Progent's ProSight Enhanced Security Protection managed services deliver economical in-depth protection for physical servers and VMs, desktops, mobile devices, and Microsoft Exchange. ProSight ESP uses adaptive security and modern behavior analysis for continuously monitoring and reacting to security assaults from all attack vectors. ProSight ESP provides firewall protection, penetration alarms, endpoint control, and web filtering through cutting-edge tools incorporated within a single agent managed from a single control. Progent's security and virtualization experts can help your business to plan and configure a ProSight ESP environment that addresses your company's specific needs and that allows you prove compliance with government and industry information protection standards. Progent will assist you specify and implement security policies that ProSight ESP will manage, and Progent will monitor your network and react to alerts that require urgent action. Progent's consultants can also help you to install and verify a backup and restore system like ProSight Data Protection Services so you can get back in business quickly from a potentially disastrous security attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Microsoft Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services from Progent offer small and medium-sized organizations an affordable and fully managed solution for reliable backup/disaster recovery (BDR). For a fixed monthly rate, ProSight DPS automates your backup processes and allows rapid recovery of critical data, applications and virtual machines that have become lost or corrupted due to hardware breakdowns, software glitches, disasters, human mistakes, or malicious attacks such as ransomware. ProSight DPS can help you protect, recover and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to an on-promises device, or mirrored to both. Progent's BDR consultants can provide world-class expertise to set up ProSight Data Protection Services to be compliant with government and industry regulatory requirements such as HIPPA, FIRPA, PCI and Safe Harbor and, when needed, can help you to restore your critical information. Find out more about ProSight Data Protection Services Managed Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that uses the infrastructure of leading information security vendors to provide web-based management and world-class security for your email traffic. The powerful architecture of Email Guard managed service integrates a Cloud Protection Layer with an on-premises security gateway device to provide complete defense against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-based malware. Email Guard's Cloud Protection Layer acts as a first line of defense and blocks most unwanted email from making it to your security perimeter. This decreases your exposure to inbound threats and saves system bandwidth and storage. Email Guard's on-premises gateway appliance adds a further level of analysis for inbound email. For outbound email, the on-premises security gateway offers anti-virus and anti-spam filtering, protection against data leaks, and email encryption. The local security gateway can also help Exchange Server to track and safeguard internal email traffic that stays within your corporate firewall. For more details, see Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Infrastructure Management
    Progent’s ProSight WAN Watch is a network infrastructure management service that makes it simple and affordable for small and mid-sized businesses to map, track, enhance and troubleshoot their networking appliances such as routers, firewalls, and wireless controllers as well as servers, client computers and other networked devices. Using cutting-edge Remote Monitoring and Management technology, WAN Watch makes sure that infrastructure topology maps are kept current, copies and displays the configuration information of almost all devices connected to your network, tracks performance, and sends alerts when issues are discovered. By automating tedious management processes, WAN Watch can cut hours off common tasks such as making network diagrams, reconfiguring your network, finding devices that require important software patches, or isolating performance bottlenecks. Learn more details about ProSight WAN Watch network infrastructure management consulting.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring Services
    ProSight LAN Watch is Progent’s server and desktop remote monitoring managed service that incorporates advanced remote monitoring and management techniques to help keep your IT system operating at peak levels by checking the health of vital computers that drive your business network. When ProSight LAN Watch detects an issue, an alarm is transmitted automatically to your designated IT staff and your Progent consultant so that all looming issues can be addressed before they have a chance to disrupt productivity Find out more details about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small business can have its key servers and apps hosted in a secure Tier III data center on a high-performance virtual machine host configured and maintained by Progent's IT support professionals. With Progent's ProSight Virtual Hosting service model, the customer owns the data, the operating system platforms, and the apps. Because the environment is virtualized, it can be moved easily to an alternate hosting environment without requiring a lengthy and difficult reinstallation process. With ProSight Virtual Hosting, you are not locked into one hosting service. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
    ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, update, retrieve and protect data related to your IT infrastructure, procedures, business apps, and services. You can quickly find passwords or IP addresses and be warned about upcoming expirations of SSL certificates or warranties. By updating and organizing your network documentation, you can eliminate as much as half of time wasted looking for vital information about your network. ProSight IT Asset Management includes a common repository for storing and collaborating on all documents related to managing your business network like standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports advanced automation for gathering and associating IT information. Whether you’re planning improvements, performing maintenance, or responding to an emergency, ProSight IT Asset Management delivers the knowledge you need as soon as you need it. Find out more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and affordable way for small and medium-size businesses to obtain an unbiased evaluation of the health of their network. Powered by some of the top remote monitoring and management (RMM) tools in the industry, and supervised by Progent's world-class group of information technology professionals, ProSight Network Audits help you see how well the deployment of your essential network assets adhere to leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and provide immediate ROI like a cleaner Active Directory (AD) environment. Both also come with a year of advanced remote network monitoring and management (RMM). Benefits can include simpler network management, better compliance with data security regulations, more efficient utilization of network resources, faster troubleshooting, more dependable backup and recovery, and less downtime. Learn more information about Progent's ProSight Network Audits IT infrastructure review.

The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is a low-cost service built around a phone discussion with a Progent information assurance expert. The fact-finding interview is designed to evaluate your organization's preparedness to block or recover quickly following an assault by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you personally to gather information about your current AV defense and backup platform, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can follow industry best practices to deploy a cost-effective AV and backup/recovery environment that aligns with your business needs. For details, refer to The ProSight Ransomware Preparedness Report.

Special Consulting Services Available from Progent
Progent offers the skills of world-class online consulting experts for special information technology programs. Progent's charges for longer-term development or consulting tasks are determined according to the level of expertise of the engineers assigned. Progent's background in these important areas of information technology enables clients to complete major projects within budget and on schedule. Progent's project-based online engineering services include:

  • Help Desk Call Center Support
    Progent's Call Center programs for organizations with environments based on Windows, Cisco, Apple macOS and OS X, or UNIX/Linux platforms include full-service Help Desk services, shared Help Desk services, and Call Center operations consulting. Progent's Standard Help Desk Services provide small organizations an end-to-end service desk solution that manages all aspects of online desktop technical support from service requests through ticketing, screen sharing, status tracking, problem solving, and management reports. Progent offers call desk services at a substantial discount from Progent's normal Level 1 desktop service rates, and Progent can provide the option of rapid as-needed escalation to Level 2 and Level 3 experts to handle complex issues.

    Progent’s shared Help Desk services allow your IT organization to share the load for Help Desk support seamlessly between your IT team and Progent's large roster of veteran technical support engineers and subject matter experts. Progent’s Co-managed Help Desk service is an advanced support solution based on the leading professional services automation tool for handling end-user service requests, ticket lifecycle, responsibility, status tracking, and reporting.

    Progent's Call Center staff of seasoned network consultants provides your computer users in Orlando or anywhere in the state of Florida fast assistance from an effective technical support group with years of experience offering telephone-based support and remote troubleshooting for networks based on Microsoft, Cisco, macOS and OS X, UNIX, or Linux components. Progent's focus is to give the Call Center the reputation as a major enabler of business success, and Progent's intent is to fix rather than just track IT issues.

  • Applications Support: Training, Programming, and Troubleshooting
    Progent's Applications Consulting Group offers remote advanced engineering support and education in special application areas that include ERP, MRP, customizing accounting packages, and Customer Relationship Management. Progent also can deliver consulting, customization, and education for familiar Microsoft applications such as CRM, Microsoft Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To read additional information about Progent's consulting, programming, and education offerings, refer to Progent's Business Application Experts Services.

  • Centralized and Automated Management of Hybrid Cloud Networks
    System Center 2016 centralizes and automates the administration of hybrid cloud environments through advanced support for Windows Server 2016, Windows 10 clients; seamless integration of mixed-OS networks that include various Linux distributions, Microsoft Hyper-V and VMware vSphere; and better public and private cloud support including closer integration with Intune for Apple iPhone and Google Android smartphone administration plus built-in integration with Microsoft Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center 2016 consultants can provide world-class online and on-premises expertise for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist organizations of any size to design and install a new implementation of Microsoft System Center 2016, expand or optimize your current one, migrate smoothly from a previous release of System Center, or debug your System Center environment.

  • Online Hybrid Network Monitoring Support
    Progent can deliver companies in Orlando, or anywhere in the state of Florida, online IT infrastructure monitoring by providing Microsoft System Center Operations Manager (SCOM) consulting services and Microsoft System Center 2012 Operations Manager (SCOM 2012) support. Progent can adapt SCOM to suit your environment so that your IT support is proactive rather than reactive. By exposing potential issues before they expand into crashes, system monitoring can minimize disruptive and costly service crises. Progent can also assist with system monitoring utilities like Nagios and MRTG to troubleshoot UNIX/Linux, Sun Solaris, or macOS and OS X networks, Microsoft Windows environments, or environments that incorporate a variety of OS platforms.
How Your Orlando Company Can Contact Progent's Online Technical Support Professionals
To contact Progent about urgent online support with Windows, macOS and OS X, or Linux networks, go to Progent's Urgent Remote Support, call 1-800-993-9400, or see Contact Progent. For organizations and new ventures in Orlando or throughout the state of Florida, Progent's phone-based network support specialists can deliver professional and economical IT help whenever your organization has to have it. Long experience delivering remote repair services has led to Microsoft Partner status for Progent's consulting experts and has allowed Progent to acquire world-class troubleshooting skills and to fine tune remote access technology to fix computer problems rapidly while eliminating the cost and lost time that comes with on-site service visits.

Even if your Orlando business works with a local independent consultant or maintains a full time IT staff that know how to deal with ordinary computer problems, Progent’s Microsoft and Cisco certified consultants are available to offer an easy and transparent remote expansion of your on-site resources for situations when your regular service personnel either don't have the availability or the experience to resolve unexpected system crises or especially complicated integration problems.

Advantages of Progent's Network Help for Companies in Orlando
Progent's online support services enable your Orlando business to enjoy the benefits of on-call, enterprise-grade network support without the cost of maintaining an in-house IT organization. Your network will acquire greater strategic value by being more available, efficient, and protected. Benefits to your business include:

  • Seamless remote extension of your local IT resources
    For most companies in Orlando or anywhere in Florida, local computer support resources, whether represented by freelance consultants or a full-time maintenance staff, can take care of typical network issues. However, serious problems sometimes occur when local resources are too busy or unavailable, and some trouble may stem from IT products that is beyond the scope of your onsite support personnel. In these instances, Progent's on-call support experts offer a convenient, quick, and economical solution to supplement your regular help and to convey valuable information to improve your ability to deal with future problems in-house.

  • Reduced Dependence on Freelance Service Providers
    For IT support, smaller organizations commonly depend on individual freelance service providers. While independent consultants carry less overhead than larger consulting companies and can often charge marginally less, they are often stretched too thin, making it impossible to respond quickly to urgent situations. If an independent service provider is occupied with another customer, ill, on a trip, or in training, the absence of backup help may require your business to go without assistance during an emergency. As your network grows, system unavailability and trouble with vital applications are more costly. The money you thought you were conserving on an independent can be eaten up quickly by reduced productivity. Progent offers a ready source of backup service experts to insure your IT system stays available.

  • Create a Scalable Foundation for Seamless Expansion
    Businesses typically start with an information architecture implemented on a modest budget. Lacking a strong framework, band-aid fixes often get piled onto an unstable foundation. When a network grows, reliability and expandability problems can hinder the productivity of the business. Such poorly built environments need careful assessment, smart long-term planning, and wide technical expertise to evolve to a system architecture that can deliver the stable foundation to handle current business demands and ease future growth.

  • Interact with Problem Solvers Rather Than Technology Resellers
    Smaller businesses require guidance and technical training to negotiate an ever more complicated array of technology options capable of promoting business success and enhancing productivity. These companies do not need a computer consultant who is attempting to resell a specific vendor's technology. Network consulting and product selling can result in a situation where the recommended solution is designed around a predetermined product instead of the genuine needs of a client. Progent eliminates these dilemmas by offering only services rather than products. This enables Progent to align technical expertise with the real needs of customers.

How Is Progent Unique from Other Support Organizations?
Progent is a Microsoft Partner consulting firm and Progent's number of employees, range of IT expertise, fine tuned remote support tools, and familiarity with corporate IT enable businesses to escape the limitations of excessive dependence on smaller service organizations, independent freelance service providers, or limited in-house resources.

Progent adds value by providing:

  • Best Practices
    Progent’s team of Microsoft and Cisco Premier Certified experts average more than ten years of hands-on professional background, at the forefront of network service, performing a wide range of IT tasks for a large array of businesses. Each Progent support professional shares a proven collection of personal best practices which are combined into company-wide best practices training that Progent teaches its consulting staff. This ensures that you get not only world-class technical capability, but also a consultant with proven approaches for using technical knowledge to resolve actual network problems quickly.

  • Value Pricing
    Progent's pricing model is to charge for online service and on-site visits per minute. As a result, you owe only for received support. Progent does not impose a higher rate for off-hours or urgent support, and within California or in regions where Progent provides on-site support, Progent does not bill for travel time except for emergency calls where on-site time is less than four hours. In addition, Progent applies no startup charge and requires no monthly commitment for support services delivered during regular working hours. Many service organizations demand large minimum fees or charge for every fifteen minutes or longer. Progent's one-minute granularity does away with large invoices for quick repairs so you will not be tempted to permit less critical problems to stay unaddressed.

  • Information Transfer
    Progent is committed to knowledge transfer from Progent's consultants to clients. By teaching customers to resolve problems that are within their comfort zone, Progent can concentrate on offering hard-to-find skills where Progent faces few competitors. Companies who work with trusted freelance service providers or who maintain internal IT personnel benefit when Progent transfers knowledge about new technology and tested methodologies to make their IT environments more reliable, protected, and productive.

  • Remote Network Monitoring with Microsoft System Center Operations Manager
    Progent is one of the few IT service firms to provide round-the-clock network monitoring services based on Microsoft System Center Operations Manager. MS Operations Manager allows your computer maintenance to be anticipatory rather than reactive. By uncovering potential issues before they cause lost productivity, system monitoring can keep your IT network from painful and costly service disruptions.
How Does Our Company Start Getting Remote Computer Support from Progent?
To get started with Progent's Nationwide Remote Support offerings or to learn more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for IT help, visit Immediate Online Support.


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