Immediate Online Support for Orlando Computer Systems
For companies in Orlando or anywhere in the state of Florida, Progent offers remote support for networks based on any mix of Microsoft, Cisco, macOS and OS , or Linux technology. Progent's Microsoft Premier engineers have delivered online support to companies in every state in the United States. (Refer to recommendations from Progent's clients.) Progent also offers the expertise of Cisco CCIE-qualified network specialists to help with challenging networking issues, as well as the services of CISA and CISSP-qualified cybersecurity consultants to handle advanced security architecture and diagnostic jobs.
Progent's online technical support engineers provide exceptional value because they have the practical background and are equipped with the advanced technology required to resolve most information system problems quickly. Efficient support lowers immediate costs since solutions accumulate fewer chargeable consulting minutes. Remote help also avoids the expense of dispatching a consultant to your office. Your organization saves additionally with indirect expenses by reducing or eliminating system outages and associated losses stemming from business disruption, upset customers and vendors, idle workers, and de-focused executives. Progent's advanced online consulting experience is especially important for businesses that rely on public clouds for critical network infrastructure or applications such as Microsoft Azure, Amazon AWA, or Exchange Online, where onsite tech support may not be useful.
Progent's billing model for online help is designed to stretch your IT service investment. Progent bills on a per-minute basis for telephone-based assistance, so you are billed just for the services that you actually get. In contrast to many remote support firms, Progent asks for no initialization surcharge or minimum payments. Progent's per-minute granularity and clean policy for billing prevent scenarios where quick repairs manage to turn into large tabs. Progent's penchant for solving technical issues quickly means your business spends less cash.
Progent's Online Consulting and Technical Support Expertise
Over time, Progent has refined an arsenal of optimized tools and proven processes which ensure the maximum level of effectiveness for online help and repair for IT systems of any size. Progent provides protected Virtual Private Network support for VPN gateways from a variety of leading vendors such as Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN access permits the consultants of Progent's Technical Response Center to communicate with your company's network remotely without breaching system security.
Progent's proven customer support database application includes thorough records describing all service that Progent's customers have received. Progent's staff service personnel have access to the history of assistance provided to each customer by every Progent consultant. This database of problems and resolutions is organized as a conveniently retrievable proprietary database that permits Progent's remote support engineers to share their knowledge with the whole team to make sure that the value of Progent's support grows daily. Progent's extensive list of accreditations and close associations with important industry leaders including Cisco and Microsoft open up additional vast support knowledge bases and allow fast access to vendors' in-house support staff so Progent's remote consulting experts can determine the best resolutions in the least time.
Remote technical support services available from Progent to clients in Orlando and throughout the state of Florida include:
Certified Microsoft Windows Expertise
Progent's Microsoft-premier online support experts offer computer repair and IT assistance for the complete line of Microsoft server technologies. Progent is a Microsoft Certified Partner and can offer your company the expertise of support professionals who can help you with a wide range of technology support including
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid cloud environments, Windows Server 2012 R2 integration,
Windows Server 2008 maintenance,
MS Exchange 2016 migration, Microsoft Exchange 2013 consulting,
Exchange Server 2010 management,
SharePoint Server 2019 design and deployment, SharePoint Server 2016 migration and hybrid integration consulting services, Microsoft Skype for Business Server planning and deployment support, Lync Server 2013 integration, and Office Communications Server upgrade,
Forefront TMG administration and ISA Server migration, Microsoft SQL Server 2017 expertise,
Microsoft SQL Server 2016 integration and development and SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) network monitoring and reporting,
Project Server planning,
Microsoft Access Development and Training,
SBS Server support, and
Windows 2012 R2 Essentials cloud integration.
Progent in addition can deliver a wide array of cost-effective desktop consulting and support services to help your business to deploy, integrate, troubleshoot, and manage workstations and laptops powered by Windows. Progent's desktop support services include offering Windows 10 integration help as well as Microsoft System Center 2012 Configuration Manager (SCCM 2012) design and deployment, System Center 2016 Configuration Manager (SCCM 2016) cloud integration, and Microsoft Intune consulting to streamline the management of your PCs along with your web-facing tablets and smartphones.
Talk to a Cisco Certified Internetwork Expert (CCIE) for Complex Network Troubleshooting
The Cisco Certified Internetwork Expert credential is the highest recognition for networking consultants, and validates a consultant's networking skills at the master level. Cisco CCIEs can resolve even the most complex problems encountered in network planning, deployment, management, compliance, and troubleshooting. Cisco qualified CCIEs can cooperate on a privileged basis with Cisco's internal support staff in analyzing anomalies with Cisco IOS Software network administration tools and coming up with alternate approaches or identifying program updates. Cisco CCIEs represent an exceptional cost-effectiveness since their depth of experience allows them to fix problems quickly. In common cases, less seasoned consultants can wrestle for hours or even days with identical problems that a Cisco-qualified CCIE can resolve in minutes. Progent's Cisco-qualified CCIE consultants can tie into your network using sophisticated remote troubleshooting tools to provide quick, safe, and economical diagnosis and repair.
Central Florida Contact Information:
Progent offers consulting services and onsite technical support in metropolitan Orlando and Tampa Florida.
Progent locations in Central Florida
Progent's CCIEs can provide assistance with the complete line of Cisco's industry-leading selection of infrastructure products by delivering consulting services such as:
CISM and CISSP Certified Network Security Specialists
Progent's certified CISM and CISSP security and compliance consultants can provide a variety of system protection services to enhance the immunity of your Microsoft Windows, Apple macOS and OS X, or Linux network against assaults or help your company to recuperate rapidly after a damaging penetration. Security consulting services offered by Progent cover thorough network security and compliance evaluation utilizing utilities such as GFI LANguard, NMAP Port Scanner, and software from Solar Winds tools and Hydra; rapid cleanup after malicious assaults; setting up firewalls; establishing secure architectures for off-site and mobile communication; defending your messaging system against spam and directory harvest attacks; and managing round-the-clock network monitoring.
Cloud Integration Solutions
Progent offers advanced online support services to help companies of any size connect their IT infrastructure with leading public cloud platforms including Microsoft Azure and Amazon AWS. Progent can assist your it team to plan and administer cost-effective ecosystems that can include Windows and Linux systems and applications in either cloud-only systems or in hybrid topologies that utilize physical resources as well as public cloud services. To help you to integrate public cloud services with networks, Progent can provide a range of cloud integration services that include Office 365 Exchange Online integration with on-premises installations of Exchange,
Microsoft Azure hybrid cloud design and deployment services, Amazon Web Services (AWS) hybrid cloud integration support, and Amazon Web Marketing Service development and debugging. Progent has over 15 years of background delivering advanced consulting services remotely, and Progent can make sure you complete your cloud integration initiatives quickly and affordably.
VMware Site Recovery Manager (SRM) Consulting
VMware's Site Recovery Manager (SRM) is an extension to VMware vCenter that allows you to define, automate and verify a consistent runbook for restoring applications and services quickly following a breakdown. Site Recovery Manager provides centrally controlled and automated recovery, application mobility, plus transparent site relocation, failback and re-protect. SRM also supports transparent testing for disaster recovery, upgrades and patches and can produce audit reports to confirm full service recovery, validate SLAs and prove DR compliance. Progent can provide the skills of a VCDX certified VMware Site Recovery Manager consulting expert to help you to plan, configure, test and manage a DR system powered by VMware Site Recovery Manager.
Progent's VMware vSphere and vCloud consultants have extensive understanding of VMware vCloud Director, vRealize Automation (vRA), vRealize Orchestrator and vCloud Suite used for managing private and hybrid cloud solutions that provide high availability, data security, and disaster recovery. Progent can also provide world-class VMware NSX consulting from a VCDX-NV certified network designer to help you to create a fully virtualized Software Defined Data Center (SDDC) that can be provisioned or migrated in minutes and managed with a high degree of automation regardless of the physical components making up the underlying network infrastructure.
UNIX/Linux, Sun Solaris, and macOS and OS X Support Services
Progent's UNIX, Linux experts and Apple macOS and OS X specialists offer online consulting services to cover a broad spectrum of information technologies such as system infrastructure, email systems, network and operational security, plus UNIX and Windows coexistence. For server hardware consolidation and easy management in networks that combine Linux-based systems and Windows, Progent can provide VMware vSphere consulting and Citrix XenServer expertise. Progent can also assist with migration from legacy applications to Microsoft Windows or Linux-powered solutions. Progent's group-oriented approach to resolving technical problems enables fast escalation, if necessary, to consultants with task-relevant experience to handle complex scenarios. This accelerates repair of urgent problems, reduces lost productivity, and cuts service costs.
Progent's UNIX/Linux support engineers can offer urgent phone-based help troubleshooting problems within UNIX/Linux networks based on leading derivatives of UNIX including:
Apple Mac OS X
HP-UX (Hewlett Packard UNIX)
Silicon Graphics IRIX
ProSight Flat-rate Managed Services for Small and Medium Size Organizations
Progent offers a selection of low-cost, flat-rate services intended to enable small and medium-size businesses to utilize the same cutting-edge IT solutions used by many of the industry's top corporations. Progent's ProSight suite of network monitoring and management services covers all critical areas of modern networking including email protection, security and compliance, automated backup and disaster recovery, network infrastructure monitoring and management, virtual server hosting, and IT resources documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that incorporates cutting edge behavior-based analysis technology to defend endpoints as well as servers and VMs against modern malware attacks like ransomware and file-less exploits, which routinely evade traditional signature-based anti-virus tools. ProSight ASM protects local and cloud resources and offers a unified platform to address the entire threat lifecycle including blocking, identification, mitigation, cleanup, and post-attack forensics. Top capabilities include single-click rollback using Windows VSS and real-time system-wide immunization against newly discovered attacks. Find out more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Endpoint Protection and Exchange Email Filtering
ProSight Enhanced Security Protection (ESP) managed services deliver affordable multi-layer protection for physical and virtual servers, desktops, smartphones, and Exchange Server. ProSight ESP utilizes contextual security and advanced machine learning for round-the-clock monitoring and reacting to cyber assaults from all vectors. ProSight ESP provides two-way firewall protection, intrusion alarms, device management, and web filtering through leading-edge technologies incorporated within one agent accessible from a unified control. Progent's data protection and virtualization consultants can help your business to plan and implement a ProSight ESP environment that meets your organization's unique needs and that allows you demonstrate compliance with government and industry information security regulations. Progent will assist you define and configure security policies that ProSight ESP will enforce, and Progent will monitor your network and react to alarms that require urgent attention. Progent can also help you to set up and verify a backup and disaster recovery solution such as ProSight Data Protection Services (DPS) so you can recover quickly from a destructive security attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection unified endpoint security and Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services from Progent offer small and mid-sized businesses an affordable and fully managed solution for secure backup/disaster recovery. For a low monthly cost, ProSight Data Protection Services automates your backup processes and enables fast recovery of critical files, apps and virtual machines that have become unavailable or corrupted as a result of component breakdowns, software bugs, disasters, human error, or malicious attacks such as ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, apps, system images, as well as Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to an on-promises device, or mirrored to both. Progent's BDR specialists can provide advanced expertise to set up ProSight Data Protection Services to be compliant with government and industry regulatory requirements such as HIPPA, FINRA, and PCI and, whenever needed, can assist you to recover your critical data. Read more about ProSight DPS Managed Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering and email encryption service that uses the technology of top information security companies to provide web-based management and world-class security for your email traffic. The hybrid structure of Email Guard managed service combines a Cloud Protection Layer with an on-premises gateway device to provide advanced defense against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-borne threats. Email Guard's cloud filter acts as a preliminary barricade and keeps most unwanted email from reaching your security perimeter. This reduces your vulnerability to inbound attacks and conserves system bandwidth and storage space. Email Guard's onsite gateway appliance adds a deeper level of analysis for inbound email. For outgoing email, the onsite gateway provides anti-virus and anti-spam filtering, protection against data leaks, and email encryption. The local gateway can also assist Exchange Server to track and safeguard internal email that originates and ends inside your security perimeter. For more information, see ProSight Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and affordable for small and mid-sized organizations to map out, track, reconfigure and troubleshoot their connectivity appliances such as routers, firewalls, and access points as well as servers, printers, endpoints and other devices. Incorporating cutting-edge RMM technology, WAN Watch ensures that infrastructure topology maps are always updated, captures and displays the configuration information of almost all devices connected to your network, tracks performance, and sends notices when potential issues are discovered. By automating complex management processes, WAN Watch can knock hours off ordinary chores such as network mapping, expanding your network, locating devices that need critical software patches, or isolating performance problems. Find out more about ProSight WAN Watch network infrastructure monitoring and management consulting.
- ProSight LAN Watch: Server and Desktop Monitoring Services
ProSight LAN Watch is Progentís server and desktop remote monitoring service that incorporates advanced remote monitoring and management technology to keep your IT system operating efficiently by checking the state of critical computers that drive your business network. When ProSight LAN Watch uncovers a problem, an alarm is transmitted immediately to your specified IT management staff and your Progent consultant so that all looming problems can be resolved before they can impact your network Find out more details about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and applications hosted in a protected Tier III data center on a high-performance virtual machine host configured and maintained by Progent's IT support professionals. Under Progent's ProSight Virtual Hosting model, the customer retains ownership of the data, the operating system platforms, and the apps. Since the system is virtualized, it can be ported immediately to an alternate hosting environment without a time-consuming and technically risky configuration process. With ProSight Virtual Hosting, you are not tied a single hosting service. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, maintain, retrieve and safeguard data about your network infrastructure, procedures, applications, and services. You can quickly find passwords or serial numbers and be alerted about impending expirations of SSLs ,domains or warranties. By cleaning up and managing your network documentation, you can eliminate as much as 50% of time wasted trying to find vital information about your IT network. ProSight IT Asset Management features a centralized repository for holding and collaborating on all documents related to managing your business network such as standard operating procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for gathering and relating IT information. Whether youíre making improvements, doing maintenance, or responding to a crisis, ProSight IT Asset Management delivers the knowledge you require as soon as you need it. Learn more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and affordable way for small and medium-size organizations to obtain an objective evaluation of the overall health of their IT system. Based on a selection of the leading remote monitoring and management tools available, and supervised by Progent's world-class group of information technology professionals, ProSight Network Audits help you see how well the deployment of your essential network assets conform to industry leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver instant ROI such as a cleaner Active Directory (AD) environment. Both also include one year of advanced remote network monitoring and management (RMM). Advantages can include easier management, improved compliance with government and industry security regulations, higher utilization of network assets, quicker problem resolution, more reliable backup and recovery, and less downtime. Read more information about ProSight Network Audits network infrastructure assessment.
The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is a low-cost service based on a brief phone discussion with a Progent information assurance consultant. The fact-finding interview is designed to evaluate your company's ability either to block or recover rapidly following an attack by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you personally to collect information concerning your current antivirus tools and backup platform, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can follow best practices to deploy a cost-effective AV and backup/recovery system that meets your business needs. For more information, see Progent's ProSight Ransomware Preparedness Report Service.
Special Support Programs Offered by Progent
Progent offers the services of seasoned remote consulting professionals for contract IT projects. Billing charges for ongoing consulting projects are set according to the qualifications of the consultants assigned. Progent's experience with these special areas of information technology allows clients to execute major projects within budget and on schedule. Progent's special remote consulting solutions include:
How Your Orlando Business Can Contact Progent's Online Service Professionals
Help Desk Expertise
Progent's Call Center programs for businesses with environments based on Windows, Cisco, Apple macOS and OS X, UNIX, or Linux technology include comprehensive Help Desk services, co-managed Helpdesk services, and Call Center operations consulting.
Progent's Standard Help Desk Services provide smaller organizations a complete solution that handles all aspects of remote Level 1 desktop support from initial requests through ticketing, screen sharing, progress tracking, problem resolution, and reporting. Progent provides call desk services at a significant discount off Progent's regular Level 1 desktop service rates, and Progent offers the additional option of fast on-demand escalation to subject matter experts to resolve complex issues.
Progentís shared Help Desk services make it possible for your business to split responsibilities for Help Desk services seamlessly between your in-house IT staff and Progent's large roster of certified desktop support engineers and matter experts (SMEs). Progentís Help Desk Co-management service is a collaborative support solution built around the leading professional services automation (PSA) tool for handling end-user service requests, ticket lifecycle, responsibility, progress tracking, and metrics.
Progent's Help Desk team of seasoned network consultants provides your computer users in Orlando or anywhere in the state of Florida quick assistance from an effective support resource with extensive experience providing telephone-based consulting and online repair service for computer environments powered by Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux technology. Progent's concentration is to earn the Help Desk the reputation as a significant driver of business productivity, and Progent's policy is to resolve rather than just track technical issues.
- Applications Services: Education, Custom Programming, and Integration
Progent's Applications Consulting staff offers remote advanced consulting expertise and education in special business application areas including Enterprise Requirements Planning, Manufacturing Requirements Planning, customizing accounting packages, and CRM. Progent also offers expertise, programming, and training for familiar Microsoft applications such as CRM, Microsoft Project, Microsoft Office 365 Word, and Office 365 Excel. To read more information about Progent's consulting, custom development, and education services, see Progent's Business Application Experts Group.
- Centralized and Streamlined Administration of Hybrid Cloud Environments
Microsoft System Center 2016 unifies and automates the management of hybrid cloud environments by offering comprehensive integration with Windows Server 2016, Windows 10; seamless management of mixed-OS networks that incorporate various Linux distributions, Microsoft Hyper-V and VMware; and better public and private cloud support such as tighter integration with Intune for iPhone and Android smartphone administration plus built-in integration with Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center 2016 consulting experts can provide world-class remote and onsite support for all components of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist your business to plan and configure a new implementation of Microsoft System Center 2016, extend or tune your current one, migrate smoothly from an earlier version of System Center, or troubleshoot your System Center environment.
- Online Hybrid Network Monitoring and Reporting Support
Progent offers companies in Orlando, or anywhere in the state of Florida, online IT infrastructure monitoring and reporting by providing Microsoft System Center 2016 Operations Manager (SCOM) expertise and Microsoft System Center 2012 Operations Manager troubleshooting and support. Progent can adapt SCOM for your business so your computer support is proactive and automated. By detecting emerging trouble spots before they expand into full-scale emergencies, remote monitoring can avoid disruptive and expensive network breakdowns. Progent can also provide help with system monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Sun Solaris, or Apple macOS and OS X networks, Microsoft systems, or networks powered by a combination of OS platforms.
To get in touch with Progent about urgent remote assistance with Microsoft, macOS and OS X, or Linux/UNIX computer systems, visit Progent's Urgent Remote Support, phone 1-800-993-9400, or see Contact Progent.
For organizations and new businesses in Orlando or anywhere in the state of Florida, Progent's online network support engineers are ready to provide expert and economical IT support the moment your organization needs it. Long experience offering remote technical assistance has earned Microsoft Partner status for Progent's consultants and has enabled Progent to acquire high-end troubleshooting capability and to fine tune remote access technology to solve network problems rapidly while eliminating the cost and lost productivity associated with in-person service visits.
Even if your Orlando company works with a local freelance consultant or employs a full time organization that know how to deal with the majority of computer issues, Progentís Microsoft certified engineers can provide an easy and transparent virtual extension of your local resources in cases when your usual IT support personnel either don't have the availability or the experience to address sudden network crises or particularly complicated integration projects.
Benefits of Progent's IT Support for Companies in Orlando
Progent's remote IT consulting services allow your Orlando company to enjoy the advantages of timely, expert network support without the expense of maintaining a full-time IT staff. Your network will acquire added strategic value by becoming more reliable, productive, and secure. Benefits to your business include:
- Seamless remote extension of your on-site IT resources
With most companies in Orlando and throughout Florida, local network support providers, whether made up of freelance consultants or a full-time maintenance staff, can solve typical technical issues. On the other hand, IT crises may spring up when local support personnel are too busy or absent, and some problems may involve technology that is unfamiliar to your onsite support personnel. In these instances, Progent's online service professionals provide an easy, fast, and economical solution to augment your local resources and to transfer useful knowledge to increase your ability to resolve future issues in-house.
- Less Dependence on Individual Consultants
For IT support, smaller businesses commonly depend on individual freelance service providers. While independent consultants have less internal costs than big service firms and can afford to charge lower rates, they are occasionally overextended, making it difficult to respond rapidly to urgent situations. If an independent service provider is busy with another customer, sick, on a trip, or in class, the absence of reserve help may force your business to go without help during an IT crisis. As your network expands, network unavailability and problems with vital software are more expensive. The budget you thought you were conserving on an independent can be consumed quickly by lost productivity. Progent offers a dependable source of reserve support experts to make sure your network remains up and running.
- Build a Scalable Basis for Smooth Growth
Companies often start with an information architecture implemented on a modest budget. Lacking a strong framework, band-aid fixes can get thrown on top of a weak foundation. When a network grows, stability and scalability issues can hinder the success of the organization. Such poorly designed systems require careful analysis, intelligent strategic planning, and broad-based technical knowledge to upgrade to a system architecture that can offer the stable foundation to meet vital business requirements and simplify future expansion.
- Interact with Solution Providers Instead of Product Sellers
Smaller offices need guidance and technical education to navigate through an increasingly complicated maze of technology alternatives available for accelerating business success and improving productivity. These companies do not need a computer engineer who is trying to sell a specific vendor's technology. Network support and product sales can result in a situation where the recommended
solution is designed around a profitable product rather than the genuine requirements of a business. Progent avoids these dilemmas by selling only services instead of products. This enables Progent to align IT consulting with the real needs of customers.
How Is Progent Different from Other Support Firms?
Progent is a Microsoft Certified Partner consulting firm and Progent's head count, depth of technical knowledge, refined support software, and familiarity with corporate IT allow offices to escape the pitfalls of excessive reliance on smaller consulting organizations, independent freelance consultants, or over-stretched internal resources.
Progent stands out by offering:
How Does Our Company Start Getting Online Technical Help from Progent?
- Certified Knowledge of Microsoft's Complete Family of Server Platforms
Progent can provide world-class expertise for Microsoftís popular server platforms with services that include Windows Server 2019 migration services, Windows Server 2016 hybrid cloud integration, Windows Server 2012 R2 migration and deployment help, Windows Server 2008 expertise, Windows Server 2003 maintenance, Microsoft Exchange 2016 Server migration, Exchange Server 2013 consulting, Microsoft Exchange 2010 Server management, Exchange 2007 Server and Exchange Server 2003 migration, plus Microsoft SQL Server 2017 planing and migration, SQL Server 2016 integration, SQL Server 2014 consulting support, and Microsoft SQL Server management and troubleshooting.
- Value Pricing
Progent's pricing policy is to bill for phone service and on-premises visits per minute. Consequently, you are charged exclusively for delivered support. Progent does not impose a higher rate for after-hours or priority service, and inside California or in areas where Progent provides on-site service, Progent does not bill for travel time except for urgent support where on-site time is less than four hours. In addition, Progent imposes no minimum charge and asks no monthly commitment for support services provided during normal working hours. Many service firms demand large minimum payments or charge for each fifteen minutes or longer. Progent's fine granularity eliminates large bills for fast solutions so you will not be tempted to allow minor problems to stay unaddressed.
- Full Records of Delivered Services
Progent has created a comprehensive support reporting system that records and formats detailed documentation for all delivered services. Unlike some independent consultants or small service organizations who provide scant documentation or specifics of tasks performed, every service provided by Progent is tracked by comprehensive documentation. Every Progent staff member has access to the service reports transmitted by each staff member to every customer. The practice of documenting and organizing service activity results in more effective service and avoids a slew of typical problems such as when a support customer is effectively held captive to a consultant who wonít release the keys to the kingdom.
- Remote Server Monitoring with Microsoft System Center Operations Manager
Progent is one of the only consulting firms to provide 24x7 network monitoring services based on Microsoft Operations Manager. Microsoft Operations Manager causes your network maintenance to be proactive instead of reactive. By anticipating possible issues before they cause lost productivity, system monitoring can keep your IT network from stressful and costly service disruptions.
To get started with Progent's Nationwide Remote Support services or to learn more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for IT support, go to Immediate Network Support.