Fast and Affordable Remote Technical Support for Orlando IT Networks
For businesses located in Orlando or anywhere in Florida, Progent offers online help for information systems based on Microsoft Windows, Cisco, Apple macOS and OS X, or Linux/UNIX technology. Progent's Microsoft certified professionals have delivered remote support to companies in all 50 states in the U.S. (Check out testimonials from Progent's clients.) In addition, Progent can furnish the expertise of Cisco CCIE-certified network specialists to solve challenging networking issues, as well as the services of CISA and CISSP-certified security experts to handle advanced security design and diagnostic issues.
Progent's remote technical support experts provide excellent value due to the fact that they possess the practical experience and have access to the advanced technology required to solve most network issues rapidly. This lowers direct costs since solutions require fewer chargeable consulting minutes. Online support also avoids the cost of sending a consultant to your office. Your company benefits additionally in indirect expenses by reducing or eliminating network outages and associated losses resulting from business discontinuity, upset customers and vendors, unproductive workers, and de-focused executives. Progent's extensive remote technical support expertise is particularly valuable for organizations that are dependent on public clouds for critical infrastructure or software like Microsoft Azure, Amazon Web Service, or Exchange Online, where onsite tech support may not be an alternative.
Progent's pricing model for remote support is structured to stretch your IT service dollar. Progent charges on a per-minute basis for phone consulting, so you are invoiced exclusively for the services that you actually get. Unlike many remote service companies, Progent imposes no service activation charge or minimum payments. Progent's per-minute granularity and clean model for pricing save you from situations where fast solutions manage to end up as big bills. Progent's penchant for handling technical issues efficiently means you spends less money.
Progent's Remote Consulting and Troubleshooting Services
Through years of experience, Progent has mastered an arsenal of optimized tools and field-tested processes which allow the highest degree of effectiveness for online help and repair for computer systems of any size. Progent offers safe VPN support for VPN gateways from a variety of popular sources such as Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN access allows the experts of Progent's online support team to link to your system remotely without breaching system security.
Progent's sophisticated customer support reporting application maintains extensive histories describing all service that Progent's customers have received. Progent's staff consultants have the benefit of the details of assistance delivered to each Progent client by every consultant. This database of problems and responses is structured as a conveniently exploitable support knowledge base that enables Progent's remote support engineers to communicate their knowledge with the whole team to make sure that the value of Progent's support services improves daily. Progent's extensive list of certifications and working associations with major technology companies such as Cisco and Microsoft open up other vast technical knowledge bases and permit fast response from vendors' in-house support staff with the result that Progent's online consulting specialists can find optimal solutions in the least time.
Remote support services provided by Progent to businesses in Orlando and throughout the state of Florida include:
Certified Windows Experts
Progent's Microsoft-qualified online service engineers can deliver network problem solving and IT help for all Microsoft server products. Progent is a Microsoft Certified Partner and can offer your company the assistance of consulting professionals who can assist your company with a wide range of technology support including
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid systems, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 migration,
Microsoft Exchange 2016 planning and deployment, Microsoft Exchange 2013 configuration,
Microsoft Exchange 2010 maintenance,
SharePoint Server 2013 design,
Skype for Business planning and deployment consulting, Microsoft Lync Server management, and Microsoft Communications Server 2007 upgrade,
Forefront TMG administration and ISA Server maintenance, MS SQL Server 2017 expertise,
Microsoft SQL Server 2016 integration and programming and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager network monitoring and reporting,
Project Server and Project Server Online planning,
Microsoft Access Development and Training,
Small Business Server 2011 support, and
Windows Essentials cloud integration.
Progent in addition offers a broad range of affordable desktop services to assist you company to install, configure, troubleshoot, and administer desktop PCs and notebooks powered by Microsoft Windows. Progent's PC desktop support services include providing Microsoft Windows 10 migration support services plus System Center 2012 Configuration Manager (SCCM 2012) design and installation, System Center 2016 Configuration Manager (SCCM 2016) hybrid cloud integration, and Microsoft Intune consulting to streamline the management of your PCs along with your cloud-connected tablets and smartphones.
Talk to a Cisco Certified Internetwork Expert (CCIE) for High-level Infrastructure Problem Solving
The Cisco CCIE credential is the premier recognition for network infrastructure consultants, and certifies a person's technical knowledge at the expert level. CCIEs can resolve the most stubborn challenges encountered in network infrastructure design, installation, maintenance, compliance, and problem solving. Cisco CCIEs can cooperate on a privileged basis with Cisco's in-house product support engineers in isolating anomalies with Cisco IOS Software network management tools and developing workarounds or identifying program updates. Cisco CCIEs provide excellent value because their deep experience permits them to resolve problems rapidly. In many cases, less experienced service providers can struggle for many hours or days with identical tasks that a Cisco-qualified CCIE can resolve in a few minutes. Progent's Cisco CCIE certified support experts can tie into your computer system via sophisticated remote support tools to provide fast, safe, and affordable diagnosis and repair.
Progent's Cisco CCIEs offer expertise in the complete line of Cisco's industry-leading family of connectivity appliances by offering consulting services that include:
CISSP, ISSAP, and CISM Certified Network Security Experts
Progent's certified CISM and CISSP security and compliance consultants offer a range of system protection solutions to improve the immunity of your Windows, macOS and OS X, Linux environment against internal or external threats or assist your company to recuperate rapidly after a damaging breach. Security support services available from Progent include: thorough network security and compliance evaluation using utilities such as GFI LANguard Network Security Scanner, AMAP Application Scanner, and software from Metasploit and Hydra; quick recuperation from virus and worm assaults; integrating firewalls; establishing secure techniques for remote and mobile access; defending your messaging system from spam and DHA attacks; and setting up 24x7 network monitoring.
Cloud Integration Solutions
Progent can provide expert remote consulting support to help organizations of any size integrate their IT infrastructure with popular public clouds including Azure and Amazon Web Services. Progent can assist you to plan and administer cost-effective ecosystems that can include Windows and Linux operating systems and apps in either cloud-only systems or in hybrid architectures that seamlessly combine physical IT assets as well as public clouds. To help you to integrate public clouds with networks, Progent offers a variety of public cloud integration support services such as Office 365 integration solutions with on-premises Exchange,
Microsoft Azure hybrid cloud design and integration services, Amazon Web Services hybrid cloud integration support, and Amazon Web Marketing Service programming and debugging. Progent has over 15 years of background delivering high-level consulting support online, and Progent can help you complete your cloud migration projects quickly and affordably.
VMware Site Recovery Manager Consulting
VMware's Site Recovery Manager is an extension to VMware vCenter that allows you to define, automate and test a repeatable runbook for recovering services rapidly after a breakdown. Site Recovery Manager provides centrally controlled and automated recovery, application mobility, plus non-intrusive site relocation, failback and re-protect. Site Recovery Manager also enables transparent testing for disaster recovery, updates and fixes and can produce reports to verify complete service recovery, validate Service Level Agreements and prove compliance. Progent can provide the skills of a VCDX certified VMware Site Recovery Manager consulting expert to help you to plan, configure, test and maintain a disaster recovery system based on VMware Site Recovery Manager.
Progent's VMware vSphere experts offer in-depth understanding of VMware vCloud Director, vRealize Automation, vRealize Orchestrator and vCloud Suite used for managing private and hybrid cloud environments that provide high uptime, data security, and disaster recovery. Progent also offers advanced VMware NSX consulting from a VCDX-NV certified network architect to help you to create a fully virtualized Software Defined Data Center that can be provisioned or re-purposed instantly and managed with a high degree of automation independent of the hardware making up the underlying IP network.
UNIX, Linux, Sun Solaris, and Apple macOS and OS X Support Services
Progent's UNIX, Linux consultants and Apple macOS and OS X specialists can provide remote consulting services to cover a broad spectrum of information technologies such as network architecture, email systems, network and operational security, plus UNIX/Linux and Windows integration. For server hardware economization and easy management in networks that combine Linux-based systems with Windows, Progent offers VMware vSphere consulting and Citrix XenServer support. Progent can also assist with migration from older applications to MS Windows or Linux environments. Progent's group-based methodology for resolving technical issues enables quick escalation, if necessary, to engineers with appropriate experience to handle challenging situations. This expedites repair of urgent problems, minimizes network downtime, and lowers support costs.
Major Linux versions for which Progent offers expert support include:
Progent's ProSight Fixed-price Managed Services for Small and Medium Size Organizations
Progent provides a family of budget-friendly, flat-rate services designed to allow small and medium-size organizations to utilize the same cutting-edge IT solutions used by many of the industry's leading enterprises. Progent's ProSight portfolio of network management outsourcing services addresses all key facets of modern networking such as email protection, behavioral-based threat defense, automated backup and disaster recovery, network infrastructure monitoring and management, VM hosting, and IT asset documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint protection (EPP) service that incorporates next generation behavior analysis tools to defend endpoints as well as physical and virtual servers against new malware assaults like ransomware and file-less exploits, which routinely escape traditional signature-matching anti-virus products. ProSight Active Security Monitoring safeguards on-premises and cloud resources and provides a unified platform to manage the entire threat lifecycle including blocking, infiltration detection, mitigation, cleanup, and post-attack forensics. Top capabilities include single-click rollback using Windows Volume Shadow Copy Service and automatic system-wide immunization against newly discovered threats. Find out more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Physical and Virtual Endpoint Security and Microsoft Exchange Email Filtering
ProSight Enhanced Security Protection managed services offer affordable in-depth security for physical servers and VMs, desktops, mobile devices, and Exchange email. ProSight ESP utilizes adaptive security and advanced machine learning for continuously monitoring and responding to security assaults from all vectors. ProSight ESP offers firewall protection, penetration alarms, device management, and web filtering through cutting-edge tools incorporated within one agent managed from a single control. Progent's data protection and virtualization experts can assist your business to design and configure a ProSight ESP deployment that meets your company's specific needs and that helps you demonstrate compliance with legal and industry information protection standards. Progent will help you specify and implement security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alerts that require urgent attention. Progent's consultants can also help your company to install and verify a backup and restore system like ProSight Data Protection Services so you can recover quickly from a destructive security attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services offer small and mid-sized organizations a low cost end-to-end service for secure backup/disaster recovery (BDR). Available at a low monthly price, ProSight DPS automates your backup processes and allows fast restoration of vital files, applications and virtual machines that have become unavailable or damaged due to hardware breakdowns, software glitches, natural disasters, human mistakes, or malicious attacks like ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, apps, system images/, plus Hyper-V and VMware virtual machine images/. Critical data can be protected on the cloud, to a local device, or mirrored to both. Progent's cloud backup consultants can deliver world-class support to configure ProSight DPS to be compliant with government and industry regulatory requirements such as HIPPA, FIRPA, PCI and Safe Harbor and, when necessary, can help you to recover your critical information. Read more about ProSight Data Protection Services Managed Cloud Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the infrastructure of leading information security companies to deliver centralized control and comprehensive protection for all your email traffic. The powerful architecture of Progent's Email Guard managed service combines cloud-based filtering with an on-premises security gateway appliance to provide advanced protection against spam, viruses, Denial of Service Attacks, DHAs, and other email-based threats. The cloud filter acts as a first line of defense and blocks most threats from reaching your security perimeter. This reduces your vulnerability to inbound threats and saves network bandwidth and storage. Email Guard's onsite security gateway device adds a deeper level of analysis for inbound email. For outbound email, the local security gateway offers anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The on-premises security gateway can also assist Microsoft Exchange Server to monitor and protect internal email that originates and ends within your corporate firewall. For more details, see Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and inexpensive for smaller organizations to map out, monitor, optimize and troubleshoot their networking hardware like routers and switches, firewalls, and access points as well as servers, printers, endpoints and other devices. Incorporating cutting-edge RMM technology, ProSight WAN Watch ensures that infrastructure topology maps are always current, captures and manages the configuration of virtually all devices on your network, monitors performance, and generates alerts when problems are discovered. By automating time-consuming management and troubleshooting activities, ProSight WAN Watch can cut hours off ordinary chores like making network diagrams, reconfiguring your network, locating devices that need critical software patches, or isolating performance bottlenecks. Find out more details about ProSight WAN Watch network infrastructure monitoring and management consulting.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring service that uses advanced remote monitoring and management (RMM) technology to keep your network operating efficiently by checking the health of critical assets that drive your business network. When ProSight LAN Watch detects a problem, an alarm is transmitted automatically to your designated IT staff and your assigned Progent consultant so any potential issues can be resolved before they have a chance to disrupt productivity Learn more about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and apps hosted in a secure fault tolerant data center on a high-performance virtual host set up and managed by Progent's IT support experts. With the ProSight Virtual Hosting service model, the customer owns the data, the OS platforms, and the apps. Since the system is virtualized, it can be ported easily to an alternate hardware solution without a lengthy and technically risky reinstallation procedure. With ProSight Virtual Hosting, you are not locked into one hosting provider. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, maintain, find and safeguard data about your network infrastructure, processes, business apps, and services. You can quickly locate passwords or serial numbers and be alerted about upcoming expirations of SSLs ,domains or warranties. By updating and organizing your network documentation, you can save as much as half of time thrown away trying to find critical information about your IT network. ProSight IT Asset Management features a centralized repository for storing and collaborating on all documents related to managing your business network such as recommended procedures and How-To's. ProSight IT Asset Management also supports advanced automation for gathering and relating IT information. Whether youíre making enhancements, doing regular maintenance, or responding to a crisis, ProSight IT Asset Management gets you the knowledge you need as soon as you need it. Learn more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and low-cost alternative for small and mid-size organizations to get an objective evaluation of the health of their information system. Based on a selection of the leading remote monitoring and management platforms in the industry, and supervised by Progent's world-class team of information technology professionals, ProSight Network Audits show you how well the configuration of your essential network assets conform to industry leading practices. The Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and deliver immediate benefits like a cleaner Active Directory system. Both also come with one year of state-of-the-art remote network monitoring and management (RMM). Advantages can include simpler network management, better compliance with information security standards, higher utilization of IT assets, faster problem resolution, more dependable backup and recovery, and higher availability. See more about ProSight Network Audits network infrastructure assessment.
The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is an affordable service built around a phone interview with a Progent information assurance expert. The fact-finding interview is designed to help evaluate your company's preparedness either to stop or recover quickly following an assault by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you directly to collect information about your current security profile and backup system, and Progent will then produce a written Basic Security and Best Practices Report detailing how you can follow best practices to build an efficient AV and backup system that aligns with your company's requirements. For more information, see Progent's ProSight Ransomware Preparedness Report.
Special Consulting Programs Available from Progent
Progent can provide the services of seasoned online consulting experts for contract information technology projects. Billing charges for ongoing development or consulting projects are determined according to the level of expertise of the consultants involved. Progent's experience with these special fields of information technology enables customers to complete critical initiatives within budget and on time. Progent's special remote consulting services include:
How Your Orlando Business Can Contact Progent's Online Support Professionals
Help Desk Support
Progent's Call Center programs for organizations with networks that incorporate Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux products include full-service Help Desk outsourcing, virtual Helpdesk services, and Help Desk process consulting. Progent's Call Center outsourcing services are a convenient solution for organizations who don't have the resources to assemble and manage an internal Call Center but who need fast communication with an efficient Call Center with professional telephone assistance plus the technical depth to escalate the most challenging trouble tickets to high-level consultants.
Progent's Call Center consulting expertise can guide you in creating an effective new Help Desk or improving your established one, evaluating or enhancing Call Center application software to handle the special requirements of your corporation, or providing occasional phone support staff to reinforce your in-house Call Center group during high-demand situations like software transitions, mass upgrades, or rolling out brand new business software.
Progent's Call Center team of experienced information technology consultants offers your workers in Orlando or anywhere in the state of Florida fast access to an effective technical support group with extensive experience delivering telephone-based consulting and remote troubleshooting for IT systems powered by Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux products. Progent's concentration is to give the Call Center the reputation as a key driver of company efficiency, and Progent's target is to solve and not simply annotate IT issues.
- Applications Services: Education, Programming, and Troubleshooting
Progent's Applications Consulting Team can supply phone-based professional engineering expertise and training in specific business application fields including ERP, MRP, custom programming for accounting packages, and CRM. Progent also can provide expertise, programming, and education for familiar Microsoft applications including Microsoft CRM, Project, Office 365 Word, and Office 365 Excel. To learn more on Progent's expertise, programming, and education services, go to Progent's Applications Experts Team.
- Unified and Automated Administration of Hybrid Cloud Environments
System Center 2016 centralizes and automates the administration of hybrid cloud networks through advanced integration with Windows Server 2016 servers, Windows 10 clients; cohesive management of heterogeneous networks that include Linux, Microsoft Hyper-V and VMware; and better cloud support including tighter integration with Intune for Apple iPhone and Google Android smartphone administration plus built-in integration with Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center 2016 consultants can provide world-class remote and on-premises expertise for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can help organizations of any size to design and install a new implementation of System Center 2016, expand or tune your current one, upgrade smoothly from a previous release of System Center, or troubleshoot your System Center solution.
- Remote Hybrid Network Monitoring and Reporting Support
Progent can deliver companies in Orlando, or anywhere in the state of Florida, online IT infrastructure monitoring and reporting by providing Microsoft System Center Operations Manager consulting services and Microsoft System Center 2012 Operations Manager troubleshooting and support. Progent can customize SCOM to accommodate your environment so that your network maintenance is proactive rather than reactive. By exposing potential trouble spots before they evolve into network outages, system monitoring can ward off stressful and expensive network failures. Progent can also utilize system monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Sun Solaris, or macOS and OS X networks, Windows systems, or networks based on a mix of operating systems.
To contact Progent about urgent remote expertise with Windows, Apple macOS and OS X, or Linux computer systems, visit Progent's Urgent Phone-Based Support, phone 1-800-993-9400, or go to Contact Progent.
For organizations and new ventures in Orlando or anywhere in the state of Florida, Progent's online computer support specialists can deliver effective and cost-effective IT support the instant your company needs it. More than a decade of providing online tech support has led to Microsoft Partner certification for Progent's team of engineers and has allowed Progent to develop world-class troubleshooting skills and to fine tune online access technology to solve network problems rapidly while avoiding the cost and lost productivity that comes with on-premises service calls.
Even if your Orlando organization deals with a local freelance consultant or maintains a full time IT staff that can handle day-to-day network issues, Progentís Microsoft certified consultants are available to provide an easy and seamless remote extension of your local resources in cases when your usual IT support personnel either lack the availability or the experience to solve unexpected system crises or particularly challenging integration problems.
Benefits of Progent's Network Help for Companies in Orlando
Progent's online IT consulting services allow your Orlando company to realize the benefits of on-call, expert IT support without the expense of maintaining an in-house IT organization. Your network will derive added strategic worth by becoming increasingly reliable, efficient, and protected. Advantages to your business include:
- Convenient remote expansion of your on-site support resources
With most offices in Orlando and throughout Florida, nearby network support providers, whether consisting of independent consultants or a full-time IT staff, can take care of the majority of network issues. However, serious problems can strike when your regular support personnel are overstretched or absent, and some trouble may stem from IT products that is unfamiliar to your onsite support personnel. In these situations, Progent's on-call support experts offer an easy, quick, and affordable way to supplement your regular resources and to convey valuable knowledge to improve your ability to resolve downstream issues locally.
- Less Reliance on Individual Service Providers
For IT maintenance, smaller businesses often depend on independent freelance consultants. While independent consultants carry less overhead than big support companies and can afford to charge marginally less, they are occasionally overbooked, making it difficult to respond rapidly to urgent situations. If an independent consultant is busy with another client, ill, on vacation, or in class, the absence of backup help may force your business to wait for help during an emergency. As your network expands, network downtime and trouble with vital software are more costly. The budget you thought you were conserving on a freelancer can be consumed fast by reduced productivity. Progent offers a dependable source of backup service expertise to make sure your network stays up and running.
- Build a Scalable Foundation for Smooth Growth
Organizations often begin with an IT system implemented on a shoestring budget. Lacking a robust infrastructure, band-aid repairs can get piled onto an unstable foundation. When a company grows, reliability and scalability issues can impede the success of the business. Such badly built systems require careful assessment, intelligent long-term planning, and broad-based IT knowledge to evolve to a network infrastructure that can provide the solid foundation to handle current business requirements and facilitate downstream growth.
- Interact with Solution Providers Instead of Technology Resellers
Smaller offices require advice and technical education to navigate through an increasingly complicated maze of product alternatives available for promoting business success and improving efficiency. They hardly need a network consultant who is attempting to resell a certain vendor's technology. IT consulting and product sales can lead to a situation where the recommended
solution is built around a profitable product instead of the true needs of a business. Progent eliminates these conflicts of interest by selling just services instead of products. This enables Progent to match technical consulting with the real interests of clients.
What Makes Progent Different from Other Support Firms?
Progent is a Microsoft Partner support firm and Progent's number of employees, depth of technical experience, fine tuned support tools, and familiarity with corporate IT allow offices to escape the pitfalls associated with exclusive dependence on smaller service organizations, individual freelance consultants, or limited in-house IT help.
Progent adds value by offering:
How Does My Business Begin Receiving Online Network Help from Progent?
- Best Practices
Progentís staff of Microsoft and Cisco qualified experts average more than a decade of hands-on industry background, at the front lines of network support, performing a broad range of IT tasks for a large array of customers. Each Progent support professional shares a proven set of personal best practices which are incorporated into company-wide best practices standards that Progent teaches its consulting team. This guarantees that you get not just expert IT help, but also a support engineer with field-tested methods for using technical knowledge to fix real-world network problems rapidly.
- Value Pricing
Progent's pricing model is to bill for phone support and on-premises help by the minute. As a result, you owe just for received services. Progent does not impose a more expensive rate for after-hours or urgent service, and inside California or in regions where Progent provides in-person service, Progent does not bill for travel time except for emergency calls where on-site work is less than four hours. Also, Progent applies no minimum charge and requires no retainer for support services delivered during normal working hours. Many support organizations impose substantial minimum fees or charge for each fifteen minutes or longer. Progent's one-minute granularity eliminates large invoices for quick repairs so you will not be tempted to permit minor problems to fester.
- Full Documentation of IT Services
Progent has developed a comprehensive support reporting system that records and formats complete documentation for all delivered services. Unlike some independent consultants or local service organizations who provide scant documentation or specifics of tasks performed, each service delivered by Progent is tracked by full documentation. Every Progent staff member has use of the support reports sent by each consultant to each client. The discipline of detailing and organizing service activity results in more effective service and avoids a slew of common problems such as when a service customer is effectively held captive to a consultant who refuses to release vital service information.
- Automated Server Monitoring with MS System Center Operations Manager
Progent is one of the only IT service firms to offer round-the-clock remote monitoring services powered by MS System Center Operations Manager. MS System Center Operations Manager allows your computer support to be anticipatory rather than reactive. By anticipating potential issues before they cause downtime, system monitoring can keep your information network from painful and expensive service disruptions.
To get started with Progent's online help offerings or to learn more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for IT help, visit Immediate Online Support.