Fast and Affordable Online Troubleshooting for Orlando Florida Computer Systems
Urgent Phone Support for Orlando SystemsFor companies in Orlando Florida, Progent provides remote technical support for networks based on Microsoft, Cisco, Apple macOS and OS X, or Linux/UNIX technology. Progent's Microsoft Certified professionals have provided online support to companies in all 50 states in the U.S. (Check out recommendations from Progent's clients.) Progent also offers the expertise of Cisco CCIE-qualified engineers to solve challenging networking issues, plus the assistance of CISSP-certified security experts to help with high-level security architecture and troubleshooting jobs.

Progent's remote technical support engineers offer excellent value due to the fact that they possess the real-world experience and have access to the sophisticated tools necessary to resolve most network problems quickly. Efficient support lowers immediate expenses because service calls require fewer billable consulting minutes. Online help also eliminates the cost of sending an engineer to your location. Your company saves even more with indirect expenses by minimizing or avoiding network outages and related losses stemming from business discontinuity, upset customers and vendors, unproductive employees, and distracted executives. Progent's advanced remote technical support experience is especially helpful in environments that are dependent on public clouds for vital network infrastructure or applications like Microsoft Azure, Exchange Online, Amazon Web Service, Google Cloud Platform (GCP), or where onsite support may not be an option.

Progent's billing policy for remote help is structured to stretch your IT service investment. Progent charges per minute for phone assistance, so you pay only for the services that you actually get. Unlike typical online service companies, Progent asks for no startup surcharge or minimum payments. Progent's one-minute billing unit and clean model for billing do away with situations where fast fixes manage to end up as big tabs. Progent's penchant for solving problems quickly means your business spends less cash.

Progent's Remote Consulting and Technical Support Services
Through years of experience, Progent has refined an arsenal of customized tools and field-tested methodologies which promote the highest level of efficiency for online help and troubleshooting for IT systems of any size. Progent provides secure VPN support for VPN gateways from a variety of leading vendors such as Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN technology allows the engineers of Progent's remote service group to interface to your system without breaching network security.

Progent's advanced service database application keeps detailed documentation describing all support that Progent's customers have been provided. Progent's authorized engineers have access to the specifics of services rendered to every Progent customer by every engineer. This database of issues and repairs is stored as an easily exploitable proprietary knowledge base that allows Progent's remote technical professionals to communicate their experiences company-wide to make sure that the value of Progent's technical support improves daily. Progent's advanced certifications and working relationships with key vendors including Cisco and Microsoft open up other vast technical knowledge bases and allow priority response from manufacturers' in-house engineering staff so Progent's remote consulting specialists can determine the best resolutions promptly.

Remote technical support services available from Progent to businesses in Orlando Florida include:

ProSight Flat-rate Managed IT Services for Small and Medium Size Organizations
Progent offers a family of low-cost, flat-rate managed services designed to allow small and mid-size organizations to utilize the same best-of-breed technology used by many of the world's top enterprises. Progent's ProSight line of outsourced network management services addresses all critical aspects of information technology including email protection, threat defense based on machine leaning, cloud-based backup and disaster recovery, infrastructure health monitoring, VM hosting, and network resources documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection (EPP) service that incorporates next generation behavior machine learning technology to defend endpoint devices and servers and VMs against modern malware attacks such as ransomware and email phishing, which routinely escape traditional signature-based anti-virus tools. ProSight ASM safeguards local and cloud resources and offers a single platform to manage the complete threat progression including blocking, identification, mitigation, remediation, and forensics. Key features include single-click rollback using Windows Volume Shadow Copy Service and real-time system-wide immunization against new threats. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection: Physical and Virtual Endpoint Protection and Exchange Filtering
    ProSight Enhanced Security Protection managed services deliver ultra-affordable multi-layer security for physical servers and virtual machines, workstations, smartphones, and Exchange Server. ProSight ESP uses contextual security and advanced heuristics for continuously monitoring and reacting to cyber assaults from all vectors. ProSight ESP provides two-way firewall protection, penetration alerts, endpoint control, and web filtering through leading-edge tools incorporated within one agent managed from a unified control. Progent's security and virtualization experts can assist you to design and configure a ProSight ESP environment that addresses your organization's unique requirements and that allows you demonstrate compliance with government and industry information protection standards. Progent will help you specify and implement security policies that ProSight ESP will enforce, and Progent will monitor your network and react to alerts that require urgent attention. Progent can also assist your company to set up and verify a backup and restore solution such as ProSight Data Protection Services (DPS) so you can recover rapidly from a potentially disastrous cyber attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services offer small and mid-sized businesses a low cost and fully managed solution for secure backup/disaster recovery (BDR). For a low monthly rate, ProSight DPS automates your backup activities and enables fast restoration of vital files, applications and virtual machines that have become lost or damaged due to hardware breakdowns, software bugs, disasters, human error, or malicious attacks such as ransomware. ProSight DPS can help you back up, recover and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware images/. Critical data can be protected on the cloud, to an on-promises storage device, or mirrored to both. Progent's BDR specialists can provide world-class expertise to set up ProSight Data Protection Services to be compliant with government and industry regulatory standards like HIPAA, FINRA, and PCI and, whenever necessary, can help you to recover your business-critical data. Learn more about ProSight DPS Managed Cloud Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that incorporates the technology of leading data security vendors to provide web-based control and world-class security for your email traffic. The hybrid architecture of Email Guard combines a Cloud Protection Layer with an on-premises gateway device to offer complete protection against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-borne malware. Email Guard's Cloud Protection Layer acts as a preliminary barricade and keeps most unwanted email from making it to your security perimeter. This decreases your exposure to external threats and saves system bandwidth and storage space. Email Guard's on-premises security gateway device provides a further level of analysis for inbound email. For outgoing email, the on-premises gateway provides anti-virus and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The local gateway can also assist Microsoft Exchange Server to track and protect internal email traffic that stays within your security perimeter. For more information, visit ProSight Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Infrastructure Management
    Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and affordable for small and mid-sized businesses to map out, monitor, reconfigure and troubleshoot their networking hardware like switches, firewalls, and wireless controllers as well as servers, printers, endpoints and other devices. Using cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch ensures that network diagrams are kept updated, copies and displays the configuration information of almost all devices connected to your network, monitors performance, and sends alerts when problems are discovered. By automating tedious network management activities, ProSight WAN Watch can cut hours off ordinary tasks like network mapping, expanding your network, locating devices that require important updates, or identifying the cause of performance problems. Learn more details about ProSight WAN Watch network infrastructure management consulting.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that uses state-of-the-art remote monitoring and management (RMM) technology to help keep your IT system running efficiently by checking the state of vital assets that power your information system. When ProSight LAN Watch uncovers a problem, an alarm is sent immediately to your designated IT management personnel and your assigned Progent consultant so that all potential problems can be resolved before they can disrupt productivity Learn more details about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small business can have its critical servers and applications hosted in a protected Tier III data center on a high-performance virtual machine host configured and managed by Progent's IT support professionals. Under Progent's ProSight Virtual Hosting service model, the customer retains ownership of the data, the OS software, and the applications. Since the environment is virtualized, it can be ported easily to a different hosting solution without a lengthy and technically risky configuration process. With ProSight Virtual Hosting, your business is not locked into a single hosting provider. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, update, find and safeguard data related to your IT infrastructure, processes, applications, and services. You can quickly locate passwords or serial numbers and be warned about impending expirations of SSL certificates or domains. By cleaning up and organizing your network documentation, you can save up to 50% of time wasted searching for vital information about your network. ProSight IT Asset Management includes a common location for storing and sharing all documents related to managing your business network such as recommended procedures and How-To's. ProSight IT Asset Management also supports advanced automation for gathering and associating IT data. Whether youíre planning enhancements, performing regular maintenance, or responding to a crisis, ProSight IT Asset Management delivers the data you require as soon as you need it. Learn more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and low-cost alternative for small and mid-size businesses to obtain an objective evaluation of the overall health of their IT system. Powered by some of the leading remote monitoring and management tools in the industry, and overseen by Progent's certified team of information technology professionals, ProSight Network Audits help you see how closely the deployment of your core infrastructure devices adhere to leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and provide instant ROI such as a cleaner Active Directory system. Both versions also include one year of cutting-edge remote network monitoring and management. Advantages can include simpler network management, improved compliance with data security regulations, more efficient utilization of network assets, faster troubleshooting, more dependable backup and recovery, and less downtime. See more information about ProSight Network Audits network infrastructure assessment.

The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is an affordable service based on a phone interview with a Progent information assurance consultant. The fact-finding interview is designed to help evaluate your company's ability to stop or recover quickly following an attack by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you personally to gather information concerning your existing AV defense and backup/recovery system, and Progent will then produce a custom Basic Security and Best Practices Report detailing how you can follow best practices to create a cost-effective AV and backup environment that meets your business requirements. For more information, visit The ProSight Ransomware Preparedness Report Service.

Additional Support Services Offered by Progent
Progent can provide the services of world-class online consulting professionals for contract IT projects. Progent's charges for ongoing development or consulting tasks are set according to the level of expertise of the engineers required. Progent's experience with these important fields of information technology enables customers to complete critical projects within budget and on time. Progent's special remote consulting services include:

  • Help Desk Call Center Services
    Progent's Help Desk Call Center support alternatives for businesses with environments based on Microsoft, Cisco, macOS and OS X, UNIX, or Linux platforms include comprehensive Call Center services, shared Helpdesk services, and Help Desk process consulting. Progent's Standard Help Desk Services provide small organizations an end-to-end solution that handles all facets of online desktop support from initial requests through trouble ticket generation, screen sharing, status tracking, problem solving, and reporting. Progent offers help desk services at a substantial discount off Progent's regular Level 1 desktop support rates, and Progent offers the additional option of fast on-demand escalation to subject matter experts to resolve challenging problems.

    Progentís shared Help Desk services allow your IT organization to share the load for Help Desk support seamlessly between your IT staff and Progent's large roster of certified technical support engineers and subject matter experts. Progentís Help Desk sharing service is an advanced service desk solution built around the top professional services automation tool for handling service requests, ticketing, accountability, progress tracking, and reporting.

    Progent's Help Desk staff of seasoned network consultants offers your computer users in Orlando Florida quick contact with a reliable support group with substantial experience offering telephone-based help and remote diagnostics for networks powered by Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux products. Progent's charter is to give the Call Center the reputation as a crucial enabler of company productivity, and Progent's aim is to solve and not merely track technical issues.

  • Business Applications Services: Education, Custom Development, and Integration
    Progent's Applications Experts staff provides remote and in-depth engineering support and education in special application areas including Enterprise Requirements Planning, MRP, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also offers consulting expertise, programming, and education for popular Microsoft applications including CRM, MS Office Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. For more information about Progent's expertise, custom programming, and education offerings, see Progent's Applications Experts Services.

  • Unified and Streamlined Administration of Hybrid Cloud Environments
    System Center 2016 centralizes and automates the administration of hybrid cloud environments through comprehensive integration with Windows Server 2016 servers, Windows 10; cohesive management of mixed-OS environments that incorporate Linux, Hyper-V and VMware; and expanded public and private cloud support such as closer integration with Microsoft Intune for iPhone and Google Android smartphone management plus native integration with Microsoft Operations Management Suite for cloud-enhanced analytics. Progent's System Center 2016 consultants offer world-class online and onsite support for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist you to plan and configure a new deployment of System Center 2016, extend or tune an existing one, upgrade smoothly from an earlier release of System Center, or troubleshoot your System Center environment.

  • Remote IT Infrastructure Monitoring and Reporting Support
    Progent can deliver businesses in Orlando Florida online IT infrastructure monitoring and reporting by providing Microsoft System Center Operations Manager (SCOM) consulting and Microsoft System Center 2012 Operations Manager support. Progent can customize Operations Manager to suit your environment so your IT support is proactive rather than reactive. By anticipating potential problems before they grow into crashes, system monitoring can head off disruptive and expensive service crises. Progent can also provide help with system monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Sun Solaris, or macOS and OS X systems, Microsoft systems, or environments based on a combination of OS platforms.
How Your Orlando Company Can Contact Progent's Remote Service Experts
To contact Progent about urgent phone-based help with Microsoft, macOS and OS X, or Linux/UNIX environments, go to Progent's Emergency Online Support, phone 1-800-993-9400, or see Contact Progent. For companies and new businesses in Orlando Florida, Progent's phone-based computer support specialists can provide professional and cost-effective IT support whenever your business requires it. More than 15 years of providing online tech support has earned Microsoft Partner status for Progent's consulting experts and has allowed Progent to develop world-class troubleshooting capability and to refine remote connectivity tools to solve network problems quickly while avoiding the expense and lost time associated with on-premises service visits.

Even if your Orlando company has a regular freelance consultant or employs an in-house IT staff that can deal with typical network issues, Progentís Microsoft and Cisco certified engineers can still provide an easy and seamless virtual expansion of your on-site resources for situations when your usual service personnel either lack the availability or the expertise to address unexpected system crises or especially complex integration projects.

Benefits of Progent's Network Help for Businesses in Orlando Florida
Progent's remote support services enable your Orlando business to realize the benefits of immediate, expert IT support without the expense of maintaining an in-house IT staff. Your network will derive added business worth by being increasingly available, productive, and protected. Advantages to your business include:

  • Convenient remote expansion of your on-site support resources
    With most businesses in Orlando Florida, local computer service resources, whether represented by outside consultants or a full-time maintenance staff, can deal with typical network problems. However, serious problems sometimes occur when your regular support personnel are overstretched or unavailable, and some problems may involve technology that is beyond the scope of your usual service people. In these cases, Progent's online service professionals provide an easy, quick, and affordable solution to supplement your local help and to transfer useful information to improve your ability to resolve future issues in-house.

  • Reduced Reliance on Freelance Consultants
    For IT maintenance, smaller businesses often rely on independent freelance service providers. Although independent consultants have smaller overhead than big consulting companies and can often charge lower rates, they are occasionally overextended, making it hard to respond quickly to crisis situations. If a freelance consultant is occupied with another client, ill, on vacation, or in class, the absence of fallback personnel may require your company to wait for assistance during an IT crisis. As your company grows, system downtime and problems with critical applications become more costly. The budget you thought you were saving on a freelancer can be consumed quickly by lost productivity. Progent provides a ready source of reserve service expertise to make sure your network stays up and running.

  • Build a Scalable Basis for Seamless Expansion
    Organizations often start with an IT system implemented on a modest budget. Lacking a scalable infrastructure, slap-dash repairs can get thrown onto an unstable foundation. As a network grows, reliability and expandability issues can impede the success of the organization. Such badly designed systems require proper assessment, smart strategic planning, and broad-based technical expertise to evolve to a network infrastructure able to provide the stable foundation to handle critical business requirements and simplify future expansion.

  • Interact with Problem Solvers Instead of Product Resellers
    Smaller businesses require advice and technical education to navigate through an ever more complex array of product options capable of accelerating business success and enhancing efficiency. These companies hardly need a computer consultant who is attempting to earn a commission on a certain vendor's products. IT consulting and product selling can lead to a scenario where the recommended solution is built around a profitable technology instead of the true needs of a client. Progent avoids these conflicts by offering only services instead of products. This allows Progent to match technical expertise with the real interests of clients.

What Makes Progent Different from Other Support Organizations?
Progent is a Microsoft Partner consulting company and Progent's staff size, range of technical background, refined remote support software, and familiarity with corporate IT enable offices to escape the pitfalls associated with exclusive reliance on smaller consulting firms, individual freelance service providers, or over-stretched internal resources.

Progent adds value by providing:

  • Best Practices
    Progentís staff of Microsoft and Cisco Premier Certified consultants average longer than ten years of real-world professional experience, at the forefront of network service, performing a wide range of IT projects for a large mix of customers. Each Progent support professional shares a refined collection of personal best practices which are incorporated into company-wide best practices training that Progent instills in its consulting team. This guarantees that you get not only expert IT capability, but also a support engineer with field-tested methods for using computer knowledge to repair real-world network problems quickly.

  • Value Pricing
    Progent's pricing model is to charge for remote support and on-premises visits by the minute. As a result, you owe only for received services. Progent does not impose a higher rate for after-hours or priority support, and inside California or in regions where Progent offers on-site service, Progent does not charge for travel except for urgent support where on-site work is less than 4 hours. Also, Progent imposes no initialization charge and requires no retainer for services delivered during regular business hours. Many support firms demand large minimum fees or charge for each fifteen minutes or longer. Progent's one-minute granularity does away with large bills for fast repairs so you will not be tempted to permit minor problems to fester.

  • Complete Records of Delivered Services
    Progent has developed a sophisticated support reporting system that records and organizes complete documentation for all billed services. Unlike many independent consultants or small service firms who offer minimal documentation or specifics of services performed, every service delivered by Progent is tracked by comprehensive documentation. Each Progent staff member has use of the service documentation sent by every consultant to every client. The practice of documenting and archiving support activity results in more efficient support and eliminates a slew of common problems such as when a service client is effectively held hostage to a consultant who refuses to release vital service information.

  • Remote Server Monitoring with MS System Center Operations Manager
    Progent is one of the few consulting companies to offer round-the-clock remote monitoring services based on MS Operations Manager. Microsoft System Center Operations Manager allows your network maintenance to be anticipatory rather than reactive. By revealing possible issues before they cause lost productivity, network monitoring can save your IT network from painful and expensive availability losses.
How Does My Business Start Receiving Online Network Support from Progent?
To get started with Progent's online help services or to learn more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for IT help, visit Immediate Network Support.



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    Progentís team of expert programmers, database architects, and program managers can assist large businesses to carry out development programs for Windows, Linux, or Web applications. Progent's enterprise co-sourcing services include access to veteran project managers for advanced planning and project co-ordination or Progent can assist customers plug expertise gaps by offering relational database architects and programmers skilled in building RDBMS applications based on Microsoft SQL Server, Oracle, or MySQL. Progent's SharePoint Server consultants can assist clients to incorporate SharePoint with other applications such as SQL Server and Excel to build data-intensive intranets and web portals. Progent also offers expertise with multiple web development technologies and can assist businesses to create, enhance, repair, or migrate web applications to utilize the latest advances in web technology.

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    Progent's application experts offer in-depth consulting, software development, deployment assistance, and webinar classes for leading applications covering key areas including ERP and MRP, financials, management reporting, web commerce application design, and the Microsoft Office suite of business productivity solutions. As a Microsoft Partner with decades of experience delivering high-level consulting support online, Progent can assist clients throughout the U.S. to save the time and fees related to travel and on-site activity without compromising the effectiveness of technical services.

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    Progent's Microsoft-certified consulting experts have over a decade of experience planning, implementing, enhancing and troubleshooting System Center Operations Manager solutions and can provide companies of all sizes advanced online or on-premises consulting services for SCOM 2012. Progent can assist your company to plan an architecture for SCOM 2012 servers that delivers the performance and resilience required to watch over your datacenter efficiently, whether your datacenters are onsite, in the cloud, or a hybrid solution. Progent can also help you to install and customize SCOM 2012 management packs according to industry best practices for tracking network infrastructure as well as both Microsoft and 3rd-party apps and services. In addition, Progent can deliver fast remote or onsite technical support to assist you to remediate critical problems uncovered by SCOM 2012.

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    Progent can assist companies of any size to move any part of their computing infrastructure to the Microsoft Azure cloud. This can streamline network administration and reduce hardware expense. Microsoft Azure includes a comprehensive library of cloud services and Progent can assist you to evaluate the advantages and restrictions of different cloud computing models supported by Azure. Progent can help you manage cloud-based or hybrid cloud and on-premises applications and network infrastructure and make sure that you avoid the common mistakes small organizations make when migrating to the cloud. Progent can show you how to configure cloud servers on Azure Virtual Machines, utilize cloud storage with Azure Storage, handle authentication with Azure Active Directory, and build backup-and-recovery mechanisms with Azure Backup. Progent can also assist you to prepare firewalls and VPN connections and to integrate Apple iOS devices and Android handhelds.

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    Progent's Microsoft-certified information technology consultants offer Windows Server 2016 migration consulting to help organizations of all sizes to plan and carry out a smooth upgrade to Windows Server 2016 and Windows Hyper-V 2016 based on a local, cloud-centric, or hybrid architecture. Progent can assist you to assess the business benefits of Windows Server 2016 for your enterprise and can help you with any aspect of planning, configuring, managing or troubleshooting your Windows Server 2016 and Windows Hyper-V 2016 solution. Progent can help your organization to take advantage of the many new high-availability and security capabilities of Windows Server 2016 and Hyper-V 2016 such as Windows Containers for isolating applications, Shielded Virtual Machines, Credential Guard, Just In Time (JIT) Privileged Access Management, VM software load, Storage Replica for zero-data-loss disaster recovery, plus workgroup and multi-domain clusters.

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    Progentís Microsoft certified experts provide a range of support services for Dynamics GP (formerly Great Plains). Dynamics GP/Great Plains is an accounting and ERP package based, like all Microsoft financial tools, on the expandable and popular platform of Windows technology. Microsoft Dynamics GP offers an affordable tool for managing and combining accounting, e-commerce, supply chain, manufacturing, project accounting, field service, and HR. Dynamics GP is simple to deploy and integrate, and with its modular approach you are able to license only the functions you currently need, with the ability to add users and increase functionality in the future. Progentís Dynamics GP/Great Plains support experts can show you how to deploy, customize and administer the latest version of Microsoft Dynamics GP or upgrade efficiently from an earlier version.

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