Fast and Affordable Online Troubleshooting for Orlando Florida Computer Systems
For companies in Orlando Florida, Progent provides remote technical support for networks based on Microsoft, Cisco, Apple macOS and OS X, or Linux/UNIX technology. Progent's Microsoft Certified professionals have provided online support to companies in all 50 states in the U.S. (Check out recommendations from Progent's clients.) Progent also offers the expertise of Cisco CCIE-qualified engineers to solve challenging networking issues, plus the assistance of CISSP-certified security experts to help with high-level security architecture and troubleshooting jobs.
Progent's remote technical support engineers offer excellent value due to the fact that they possess the real-world experience and have access to the sophisticated tools necessary to resolve most network problems quickly. Efficient support lowers immediate expenses because service calls require fewer billable consulting minutes. Online help also eliminates the cost of sending an engineer to your location. Your company saves even more with indirect expenses by minimizing or avoiding network outages and related losses stemming from business discontinuity, upset customers and vendors, unproductive employees, and distracted executives. Progent's advanced remote technical support experience is especially helpful in environments that are dependent on public clouds for vital network infrastructure or applications like Microsoft Azure, Exchange Online, Amazon Web Service, Google Cloud Platform (GCP), or where onsite support may not be an option.
Progent's billing policy for remote help is structured to stretch your IT service investment. Progent charges per minute for phone assistance, so you pay only for the services that you actually get. Unlike typical online service companies, Progent asks for no startup surcharge or minimum payments. Progent's one-minute billing unit and clean model for billing do away with situations where fast fixes manage to end up as big tabs. Progent's penchant for solving problems quickly means your business spends less cash.
Progent's Remote Consulting and Technical Support Services
Through years of experience, Progent has refined an arsenal of customized tools and field-tested methodologies which promote the highest level of efficiency for online help and troubleshooting for IT systems of any size. Progent provides secure VPN support for VPN gateways from a variety of leading vendors such as Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN technology allows the engineers of Progent's remote service group to interface to your system without breaching network security.
Progent's advanced service database application keeps detailed documentation describing all support that Progent's customers have been provided. Progent's authorized engineers have access to the specifics of services rendered to every Progent customer by every engineer. This database of issues and repairs is stored as an easily exploitable proprietary knowledge base that allows Progent's remote technical professionals to communicate their experiences company-wide to make sure that the value of Progent's technical support improves daily. Progent's advanced certifications and working relationships with key vendors including Cisco and Microsoft open up other vast technical knowledge bases and allow priority response from manufacturers' in-house engineering staff so Progent's remote consulting specialists can determine the best resolutions promptly.
Remote technical support services available from Progent to businesses in Orlando Florida include:
Certified MS Windows Support
Progent's Microsoft-premier remote support professionals can provide computer problem solving and consulting assistance for all Microsoft server products. Progent is a Microsoft Certified Partner and can offer your company the assistance of support professionals who can assist your company with a broad variety of technology support such as
Microsoft Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid cloud environments, Windows Server 2012 R2 integration,
Windows Server 2008 migration,
Microsoft Exchange 2019 Server integration,
Microsoft Exchange 2016 Server planning and deployment, Exchange Server 2013 consulting,
Exchange Server 2010 monitoring and support,
SharePoint Server 2019 design and integration, SharePoint 2016 migration and hybrid deployment consulting services, Microsoft Teams integration, Microsoft Skype for Business Server planning and deployment consulting, Lync Server management, and Microsoft Office Communications Server upgrade,
Forefront Threat Management Gateway 2010 administration and ISA Server migration, Microsoft SQL Server 2019 integration consulting, Microsoft SQL Server 2017 expertise, Microsoft SQL Server 2016 integration and development and SQL Server 2014 support,
Systems Center Operations Manager (SCOM) resource monitoring,
Project Server and Project Server Online training,
Microsoft Office Access Programming,
Small Business Server 2011 consulting, and
Windows Essentials cloud integration.
Progent also can deliver a broad array of affordable PC desktop support services to help your business to install, integrate, troubleshoot, and manage workstations and laptops powered by Microsoft Windows. Progent's PC desktop support services include offering Microsoft Windows 10 upgrade support services as well as System Center 2012 Configuration Manager (SCCM 2012) design and installation, Microsoft System Center 2016 Configuration Manager cloud integration, and Intune expertise to streamline the administration of your desktops and web-facing tablets and smartphones.
Contact a Cisco Certified Internetwork Expert for Complex Infrastructure Problem Solving
The Cisco Certified Internetwork Expert credential is the highest accreditation for network infrastructure engineers, and indicates a consultant's network technology skills at the master level. Cisco-qualified CCIEs know how to handle the most challenging problems surrounding network infrastructure planning, integration, maintenance, protection, and problem solving. Cisco qualified CCIEs can cooperate closely with Cisco's in-house support staff in analyzing problems with IOS network administration utilities and developing alternate approaches or identifying program patches. CCIEs offer excellent value since their broad experience permits them to fix problems rapidly. In many instances, less experienced consultants can wrestle for many hours or even days with identical tasks that a CCIE can fix in a few minutes. Progent's Cisco CCIE certified support experts can communicate with your network via advanced remote support tools in order to provide efficient, safe, and affordable diagnosis and remediation.
Tampa and Central Florida Contact Information:
Progent offers consulting services and onsite technical support in metropolitan Orlando and Tampa Florida.
Progent locations in Tampa and Central Florida
Progent's Cisco-qualified CCIEs can provide assistance with all of Cisco's industry-leading selection of infrastructure appliances by providing services that include:
CISSP and ISSAP Certified System Security Experts
Progent's qualified CISM, CISSP, and CISSP-ISSAP cybersecurity experts offer a variety of security solutions that can enhance the defenses of your Windows, Apple macOS and OS X, Linux, or UNIX environment against attacks or help your company to clean up quickly following a damaging penetration. Security support services offered by Progent cover thorough information security and compliance assessment using utilities such as GFI LANguard Network Security Scanner, EEYE Vulnerability Scanner, and products from Solar Winds tools and Nikto; fast cleanup after virus and worm attacks; setting up firewalls; establishing safe techniques for remote and mobile access; defending your email infrastructure against spam and directory harvest attacks; and offering round-the-clock proactive monitoring.
Hybrid Cloud Integration Solutions
Progent can provide expert remote consulting support to help companies of all sizes connect their networks with leading public cloud platforms such as Azure and Amazon AWS. Progent can help you to design and manage hybrid environments that support Windows and Linux operating systems and applications in both cloud-centric solutions or in hybrid architectures that utilize on-premises resources as well as public clouds. To assist you to integrate public clouds with networks, Progent offers a range of cloud migration support services that include Office 365 Exchange Online integration solutions with on-premises installations of Exchange,
Azure hybrid cloud planning and integration consulting, Amazon AWS hybrid cloud solutions, Amazon Web Marketing Service programming and debugging, and Google Cloud Platform planning and integration expertise. Progent has more than 20 years of experience providing high-level consulting services remotely, and Progent can make sure you successfully carry out your cloud migration initiatives quickly and affordably.
VMware Site Recovery Manager (SRM) Consulting
VMware's Site Recovery Manager (SRM) is a component of VMware vCenter that allows you to specify, automate and verify a repeatable runbook for restoring services quickly after a breakdown. Site Recovery Manager supports centrally managed and automated disaster recovery, application mobility, plus non-disruptive site relocation, failback and site re-protect. Site Recovery Manager also allows non-intrusive testing for site recovery, upgrades and patches and can generate reports to confirm full service restoration, validate SLAs and demonstrate disaster recovery compliance. Progent offers the support of a VCDX certified VMware SRM consulting expert to assist you to design, configure, test and maintain a DR solution powered by VMware SRM.
Progent's VMware vSphere experts have extensive understanding of VMware vCloud Director, VMware vRealize Automation (vRA), vRealize Orchestrator and vCloud tools for administering private and public cloud and hybrid cloud environments that deliver maximum availability, security, and disaster recovery. Progent also offers world-class VMware NSX consulting from a VCDX-NV certified network designer to help your organization to build a completely virtualized Software Defined Data Center that can be set up or migrated instantly and managed with a high degree of automation independent of the physical components used by the underlying IP network.
UNIX, Linux, Solaris, and macOS and OS X Support Services
Progent's UNIX, Linux consultants and Apple macOS and OS X technology specialists offer phone-based consulting services to cover a broad array of information technologies such as system architecture, email systems, network and process security, plus UNIX and Windows integration. For server consolidation and simplified management in environments that combine Linux and Microsoft Windows, Progent can provide VMware integration and Citrix XenServer support. Progent can also help with migration from legacy systems to MS Windows or Linux-powered solutions. Progent's group-based methodology for resolving network issues enables fast escalation, when required, to consultants with task-relevant expertise to tackle complex scenarios. This expedites solutions of urgent problems, minimizes network downtime, and cuts support expense.
Important Linux platforms for which Progent offers expertise include:
ProSight Flat-rate Managed IT Services for Small and Medium Size Organizations
Progent offers a family of low-cost, flat-rate managed services designed to allow small and mid-size organizations to utilize the same best-of-breed technology used by many of the world's top enterprises. Progent's ProSight line of outsourced network management services addresses all critical aspects of information technology including email protection, threat defense based on machine leaning, cloud-based backup and disaster recovery, infrastructure health monitoring, VM hosting, and network resources documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint protection (EPP) service that incorporates next generation behavior machine learning technology to defend endpoint devices and servers and VMs against modern malware attacks such as ransomware and email phishing, which routinely escape traditional signature-based anti-virus tools. ProSight ASM safeguards local and cloud resources and offers a single platform to manage the complete threat progression including blocking, identification, mitigation, remediation, and forensics. Key features include single-click rollback using Windows Volume Shadow Copy Service and real-time system-wide immunization against new threats. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Physical and Virtual Endpoint Protection and Exchange Filtering
ProSight Enhanced Security Protection managed services deliver ultra-affordable multi-layer security for physical servers and virtual machines, workstations, smartphones, and Exchange Server. ProSight ESP uses contextual security and advanced heuristics for continuously monitoring and reacting to cyber assaults from all vectors. ProSight ESP provides two-way firewall protection, penetration alerts, endpoint control, and web filtering through leading-edge tools incorporated within one agent managed from a unified control. Progent's security and virtualization experts can assist you to design and configure a ProSight ESP environment that addresses your organization's unique requirements and that allows you demonstrate compliance with government and industry information protection standards. Progent will help you specify and implement security policies that ProSight ESP will enforce, and Progent will monitor your network and react to alerts that require urgent attention. Progent can also assist your company to set up and verify a backup and restore solution such as ProSight Data Protection Services (DPS) so you can recover rapidly from a potentially disastrous cyber attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services offer small and mid-sized businesses a low cost and fully managed solution for secure backup/disaster recovery (BDR). For a low monthly rate, ProSight DPS automates your backup activities and enables fast restoration of vital files, applications and virtual machines that have become lost or damaged due to hardware breakdowns, software bugs, disasters, human error, or malicious attacks such as ransomware. ProSight DPS can help you back up, recover and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware images/. Critical data can be protected on the cloud, to an on-promises storage device, or mirrored to both. Progent's BDR specialists can provide world-class expertise to set up ProSight Data Protection Services to be compliant with government and industry regulatory standards like HIPAA, FINRA, and PCI and, whenever necessary, can help you to recover your business-critical data. Learn more about ProSight DPS Managed Cloud Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering service that incorporates the technology of leading data security vendors to provide web-based control and world-class security for your email traffic. The hybrid architecture of Email Guard combines a Cloud Protection Layer with an on-premises gateway device to offer complete protection against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-borne malware. Email Guard's Cloud Protection Layer acts as a preliminary barricade and keeps most unwanted email from making it to your security perimeter. This decreases your exposure to external threats and saves system bandwidth and storage space. Email Guard's on-premises security gateway device provides a further level of analysis for inbound email. For outgoing email, the on-premises gateway provides anti-virus and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The local gateway can also assist Microsoft Exchange Server to track and protect internal email traffic that stays within your security perimeter. For more information, visit ProSight Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Infrastructure Management
Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and affordable for small and mid-sized businesses to map out, monitor, reconfigure and troubleshoot their networking hardware like switches, firewalls, and wireless controllers as well as servers, printers, endpoints and other devices. Using cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch ensures that network diagrams are kept updated, copies and displays the configuration information of almost all devices connected to your network, monitors performance, and sends alerts when problems are discovered. By automating tedious network management activities, ProSight WAN Watch can cut hours off ordinary tasks like network mapping, expanding your network, locating devices that require important updates, or identifying the cause of performance problems. Learn more details about ProSight WAN Watch network infrastructure management consulting.
- ProSight LAN Watch: Server and Desktop Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that uses state-of-the-art remote monitoring and management (RMM) technology to help keep your IT system running efficiently by checking the state of vital assets that power your information system. When ProSight LAN Watch uncovers a problem, an alarm is sent immediately to your designated IT management personnel and your assigned Progent consultant so that all potential problems can be resolved before they can disrupt productivity Learn more details about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small business can have its critical servers and applications hosted in a protected Tier III data center on a high-performance virtual machine host configured and managed by Progent's IT support professionals. Under Progent's ProSight Virtual Hosting service model, the customer retains ownership of the data, the OS software, and the applications. Since the environment is virtualized, it can be ported easily to a different hosting solution without a lengthy and technically risky configuration process. With ProSight Virtual Hosting, your business is not locked into a single hosting provider. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, update, find and safeguard data related to your IT infrastructure, processes, applications, and services. You can quickly locate passwords or serial numbers and be warned about impending expirations of SSL certificates or domains. By cleaning up and organizing your network documentation, you can save up to 50% of time wasted searching for vital information about your network. ProSight IT Asset Management includes a common location for storing and sharing all documents related to managing your business network such as recommended procedures and How-To's. ProSight IT Asset Management also supports advanced automation for gathering and associating IT data. Whether youíre planning enhancements, performing regular maintenance, or responding to a crisis, ProSight IT Asset Management delivers the data you require as soon as you need it. Learn more about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and low-cost alternative for small and mid-size businesses to obtain an objective evaluation of the overall health of their IT system. Powered by some of the leading remote monitoring and management tools in the industry, and overseen by Progent's certified team of information technology professionals, ProSight Network Audits help you see how closely the deployment of your core infrastructure devices adhere to leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and provide instant ROI such as a cleaner Active Directory system. Both versions also include one year of cutting-edge remote network monitoring and management. Advantages can include simpler network management, improved compliance with data security regulations, more efficient utilization of network assets, faster troubleshooting, more dependable backup and recovery, and less downtime. See more information about ProSight Network Audits network infrastructure assessment.
The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is an affordable service based on a phone interview with a Progent information assurance consultant. The fact-finding interview is designed to help evaluate your company's ability to stop or recover quickly following an attack by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you personally to gather information concerning your existing AV defense and backup/recovery system, and Progent will then produce a custom Basic Security and Best Practices Report detailing how you can follow best practices to create a cost-effective AV and backup environment that meets your business requirements. For more information, visit The ProSight Ransomware Preparedness Report Service.
Additional Support Services Offered by Progent
Progent can provide the services of world-class online consulting professionals for contract IT projects. Progent's charges for ongoing development or consulting tasks are set according to the level of expertise of the engineers required. Progent's experience with these important fields of information technology enables customers to complete critical projects within budget and on time. Progent's special remote consulting services include:
How Your Orlando Company Can Contact Progent's Remote Service Experts
Help Desk Call Center Services
Progent's Help Desk Call Center support alternatives for businesses with environments based on Microsoft, Cisco, macOS and OS X, UNIX, or Linux platforms include comprehensive Call Center services, shared Helpdesk services, and Help Desk process consulting.
Progent's Standard Help Desk Services provide small organizations an end-to-end solution that handles all facets of online desktop support from initial requests through trouble ticket generation, screen sharing, status tracking, problem solving, and reporting. Progent offers help desk services at a substantial discount off Progent's regular Level 1 desktop support rates, and Progent offers the additional option of fast on-demand escalation to subject matter experts to resolve challenging problems.
Progentís shared Help Desk services allow your IT organization to share the load for Help Desk support seamlessly between your IT staff and Progent's large roster of certified technical support engineers and subject matter experts. Progentís Help Desk sharing service is an advanced service desk solution built around the top professional services automation tool for handling service requests, ticketing, accountability, progress tracking, and reporting.
Progent's Help Desk staff of seasoned network consultants offers your computer users in Orlando Florida quick contact with a reliable support group with substantial experience offering telephone-based help and remote diagnostics for networks powered by Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux products. Progent's charter is to give the Call Center the reputation as a crucial enabler of company productivity, and Progent's aim is to solve and not merely track technical issues.
- Business Applications Services: Education, Custom Development, and Integration
Progent's Applications Experts staff provides remote and in-depth engineering support and education in special application areas including Enterprise Requirements Planning, MRP, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also offers consulting expertise, programming, and education for popular Microsoft applications including CRM, MS Office Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. For more information about Progent's expertise, custom programming, and education offerings, see Progent's Applications Experts Services.
- Unified and Streamlined Administration of Hybrid Cloud Environments
System Center 2016 centralizes and automates the administration of hybrid cloud environments through comprehensive integration with Windows Server 2016 servers, Windows 10; cohesive management of mixed-OS environments that incorporate Linux, Hyper-V and VMware; and expanded public and private cloud support such as closer integration with Microsoft Intune for iPhone and Google Android smartphone management plus native integration with Microsoft Operations Management Suite for cloud-enhanced analytics. Progent's System Center 2016 consultants offer world-class online and onsite support for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist you to plan and configure a new deployment of System Center 2016, extend or tune an existing one, upgrade smoothly from an earlier release of System Center, or troubleshoot your System Center environment.
- Remote IT Infrastructure Monitoring and Reporting Support
Progent can deliver businesses in Orlando Florida online IT infrastructure monitoring and reporting by providing Microsoft System Center Operations Manager (SCOM) consulting and Microsoft System Center 2012 Operations Manager support. Progent can customize Operations Manager to suit your environment so your IT support is proactive rather than reactive. By anticipating potential problems before they grow into crashes, system monitoring can head off disruptive and expensive service crises. Progent can also provide help with system monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Sun Solaris, or macOS and OS X systems, Microsoft systems, or environments based on a combination of OS platforms.
To contact Progent about urgent phone-based help with Microsoft, macOS and OS X, or Linux/UNIX environments, go to Progent's Emergency Online Support, phone 1-800-993-9400, or see Contact Progent.
For companies and new businesses in Orlando Florida, Progent's phone-based computer support specialists can provide professional and cost-effective IT support whenever your business requires it. More than 15 years of providing online tech support has earned Microsoft Partner status for Progent's consulting experts and has allowed Progent to develop world-class troubleshooting capability and to refine remote connectivity tools to solve network problems quickly while avoiding the expense and lost time associated with on-premises service visits.
Even if your Orlando company has a regular freelance consultant or employs an in-house IT staff that can deal with typical network issues, Progentís Microsoft and Cisco certified engineers can still provide an easy and seamless virtual expansion of your on-site resources for situations when your usual service personnel either lack the availability or the expertise to address unexpected system crises or especially complex integration projects.
Benefits of Progent's Network Help for Businesses in Orlando Florida
Progent's remote support services enable your Orlando business to realize the benefits of immediate, expert IT support without the expense of maintaining an in-house IT staff. Your network will derive added business worth by being increasingly available, productive, and protected. Advantages to your business include:
- Convenient remote expansion of your on-site support resources
With most businesses in Orlando Florida, local computer service resources, whether represented by outside consultants or a full-time maintenance staff, can deal with typical network problems. However, serious problems sometimes occur when your regular support personnel are overstretched or unavailable, and some problems may involve technology that is beyond the scope of your usual service people. In these cases, Progent's online service professionals provide an easy, quick, and affordable solution to supplement your local help and to transfer useful information to improve your ability to resolve future issues in-house.
- Reduced Reliance on Freelance Consultants
For IT maintenance, smaller businesses often rely on independent freelance service providers. Although independent consultants have smaller overhead than big consulting companies and can often charge lower rates, they are occasionally overextended, making it hard to respond quickly to crisis situations. If a freelance consultant is occupied with another client, ill, on vacation, or in class, the absence of fallback personnel may require your company to wait for assistance during an IT crisis. As your company grows, system downtime and problems with critical applications become more costly. The budget you thought you were saving on a freelancer can be consumed quickly by lost productivity. Progent provides a ready source of reserve service expertise to make sure your network stays up and running.
- Build a Scalable Basis for Seamless Expansion
Organizations often start with an IT system implemented on a modest budget. Lacking a scalable infrastructure, slap-dash repairs can get thrown onto an unstable foundation. As a network grows, reliability and expandability issues can impede the success of the organization. Such badly designed systems require proper assessment, smart strategic planning, and broad-based technical expertise to evolve to a network infrastructure able to provide the stable foundation to handle critical business requirements and simplify future expansion.
- Interact with Problem Solvers Instead of Product Resellers
Smaller businesses require advice and technical education to navigate through an ever more complex array of product options capable of accelerating business success and enhancing efficiency. These companies hardly need a computer consultant who is attempting to earn a commission on a certain vendor's products. IT consulting and product selling can lead to a scenario where the recommended
solution is built around a profitable technology instead of the true needs of a client. Progent avoids these conflicts by offering only services instead of products. This allows Progent to match technical expertise with the real interests of clients.
What Makes Progent Different from Other Support Organizations?
Progent is a Microsoft Partner consulting company and Progent's staff size, range of technical background, refined remote support software, and familiarity with corporate IT enable offices to escape the pitfalls associated with exclusive reliance on smaller consulting firms, individual freelance service providers, or over-stretched internal resources.
Progent adds value by providing:
How Does My Business Start Receiving Online Network Support from Progent?
- Best Practices
Progentís staff of Microsoft and Cisco Premier Certified consultants average longer than ten years of real-world professional experience, at the forefront of network service, performing a wide range of IT projects for a large mix of customers. Each Progent support professional shares a refined collection of personal best practices which are incorporated into company-wide best practices training that Progent instills in its consulting team. This guarantees that you get not only expert IT capability, but also a support engineer with field-tested methods for using computer knowledge to repair real-world network problems quickly.
- Value Pricing
Progent's pricing model is to charge for remote support and on-premises visits by the minute. As a result, you owe only for received services. Progent does not impose a higher rate for after-hours or priority support, and inside California or in regions where Progent offers on-site service, Progent does not charge for travel except for urgent support where on-site work is less than 4 hours. Also, Progent imposes no initialization charge and requires no retainer for services delivered during regular business hours. Many support firms demand large minimum fees or charge for each fifteen minutes or longer. Progent's one-minute granularity does away with large bills for fast repairs so you will not be tempted to permit minor problems to fester.
- Complete Records of Delivered Services
Progent has developed a sophisticated support reporting system that records and organizes complete documentation for all billed services. Unlike many independent consultants or small service firms who offer minimal documentation or specifics of services performed, every service delivered by Progent is tracked by comprehensive documentation. Each Progent staff member has use of the service documentation sent by every consultant to every client. The practice of documenting and archiving support activity results in more efficient support and eliminates a slew of common problems such as when a service client is effectively held hostage to a consultant who refuses to release vital service information.
- Remote Server Monitoring with MS System Center Operations Manager
Progent is one of the few consulting companies to offer round-the-clock remote monitoring services based on MS Operations Manager. Microsoft System Center Operations Manager allows your network maintenance to be anticipatory rather than reactive. By revealing possible issues before they cause lost productivity, network monitoring can save your IT network from painful and expensive availability losses.
To get started with Progent's online help services or to learn more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for IT help, visit Immediate Network Support.