Immediate Remote Technical Support for Orlando Networks
For companies located in Orlando or anywhere in the state of Florida, Progent provides remote support for networks based on any combination of Microsoft, Cisco, macOS and OS , or Linux/UNIX technology. Progent's Microsoft Certified professionals have provided remote support to companies in every state in the United States. (Refer to recommendations from Progent's customers.) In addition, Progent offers the consultation services of Cisco CCIE-certified engineers to handle challenging infrastructure issues, plus the services of CISSP-certified cybersecurity consultants to help with high-level security design and troubleshooting jobs.
Progent's remote technical support engineers offer exceptional value due to the fact that they possess the practical background and have access to the sophisticated technology needed to solve most information system problems quickly. Efficient support lowers immediate costs because solutions require minimal billable consulting minutes. Remote support also avoids the cost of dispatching a consultant to your site. Your company benefits additionally in indirect costs by minimizing or avoiding network downtime and associated costs resulting from business disruption, disgruntled customers and vendors, unproductive employees, and de-focused management. Progent's extensive online consulting know-how is especially valuable for organizations that rely on public clouds for critical infrastructure or software like Azure, Amazon Web Service, or Exchange Online, where on-premises tech support may not be useful.
Progent's billing policy for online help is designed to leverage your network support dollar. Progent bills on a per-minute basis for phone assistance, so you owe only for the services that you actually get. In contrast to typical remote support organizations, Progent requires no startup surcharge or minimum payments. Progent's one-minute billing unit and simple model for pricing save you from situations where speedy. minor fixes manage to turn into big invoices. Progent's penchant for disposing of problems quickly means you saves money.
Progent's Online Consulting and Troubleshooting Expertise
Over time, Progent has mastered an arsenal of optimized tools and proven methodologies that allow the maximum level of efficiency for remote help and repair for information networks of any size. Progent offers protected VPN support for gateways from a variety of popular companies including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN connectivity allows the engineers of Progent's remote service group to interface to your system without violating corporate security.
Progent's advanced customer support database system keeps detailed documentation describing all service that Progent's clients have received. Progent's staff engineers have access to the records of services provided to each Progent client by any Progent engineer. This database of problems and responses is stored as a quickly exploitable proprietary knowledge base that allows Progent's online support professionals to communicate their knowledge with the whole team to make sure that the effectiveness of Progent's support services improves over time. Progent's extensive list of certifications and working relationships with important industry leaders including Cisco and Microsoft open up additional vast technical databases and permit quick access to vendors' internal product engineers so Progent's online consulting experts are able to come up with the most efficient solutions promptly.
Online support provided by Progent to businesses in Orlando and throughout the state of Florida include:
Authorized Microsoft Windows Expertise
Progent's Microsoft-expert online service professionals can deliver computer troubleshooting and consulting assistance for all Microsoft server platforms. Progent is a Microsoft Certified Partner and can offer your business the assistance of support engineers who can assist you with a wide range of platform support including
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid systems, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 maintenance,
MS Exchange Server 2016 planning and deployment, Exchange 2013 configuration,
Exchange Server 2010 monitoring and support,
SharePoint Server development,
Skype for Business migration support, Lync Server integration, and Office Communications Server upgrade,
Microsoft Forefront Threat Management Gateway management and ISA Server maintenance, MS SQL Server 2017 consulting,
SQL Server 2016 integration and programming and Microsoft SQL Server 2014 support,
Systems Center Operations Manager (SCOM) system monitoring and reporting,
Project Server and Project Server Online training,
Microsoft Access Development and Training,
Small Business Server consulting, and
Windows Essentials cloud integration.
Progent also offers a wide array of affordable desktop support services to assist your business to install, configure, troubleshoot, and manage workstations and laptops powered by Microsoft Windows. Progent's desktop support services include offering Windows 10 migration support services as well as System Center 2012 Configuration Manager design and installation, System Center 2016 Configuration Manager (SCCM 2016) cloud integration, and Microsoft Intune consulting to centralize the management of your PCs along with your web-facing mobile devices.
Talk to a Cisco Certified Internetwork Expert (CCIE) for High-level Infrastructure Troubleshooting
The Cisco CCIE credential is the premier accreditation for network infrastructure engineers, and certifies a consultant's network technology skills at the expert level. Cisco CCIEs know how to deal with even the most stubborn challenges occurring in network infrastructure design, integration, management, protection, and troubleshooting. CCIEs work on a privileged basis with Cisco's internal engineers in isolating anomalies with Cisco IOS Software network administration utilities and developing workarounds or locating program patches. CCIEs provide excellent value because their deep experience enables them to find solutions for problems rapidly. In typical cases, less seasoned consultants can wrestle for hours or days with identical problems that a Cisco CCIE can resolve in a few minutes. Progent's Cisco CCIE consultants can communicate with your environment using sophisticated on-line troubleshooting technology to provide quick, secure, and economical analysis and remediation.
Central Florida Contact Information:
Progent offers consulting services and onsite technical support in metropolitan Orlando and Tampa Florida.
Progent locations in Central Florida
Progent's CCIEs can provide expertise in all of Cisco's top-selling selection of connectivity devices. Cisco networking support provided by Progent includes ASA Next Generation firewalls with Firepower Services configuration and debugging, Cisco routers configuration and troubleshooting, Catalyst switch integration and support, Cisco Nexus switch consulting and support services, Meraki switches integration, Cisco Unified Communications Manager and CallManager integration and troubleshooting, Cisco Voice over IP (VoIP) phones and IP video desktop phones support and Cisco wireless VoIP phones configuration, Cisco Meraki Wi-Fi AP layout and set up, Aironet APs planning and integration expertise, Cisco wireless controllers consulting, Cisco VPN engineering services, and SIP and CUBE integration solutions for SIP PSTN trunks and Cisco CUBE integration expertise. Progent also offers online and on-premises wireless site surveys to help you to modernize your Wi-Fi ecosystem.
CISSP and ISSAP Premier System Security Engineers
Progent's certified CISSP and CISSP-ISSAP security and compliance experts offer a variety of security solutions to strengthen the immunity of your Windows, macOS and OS X, Linux, or UNIX environment against assaults or help you to recuperate quickly after a serious breach. Security support services available from Progent include: comprehensive data security and compliance audits utilizing tools such as GFI LANguard NSS, AMAP Application Scanner, and software from Solar Winds tools and Hydra; quick recovery from malicious assaults; integrating firewalls; designing safe mechanisms for off-site and mobile access; guarding your messaging system from viruses, spam and directory harvest attacks; and initiating round-the-clock proactive monitoring.
Progent can provide advanced online support services to help organizations of any size integrate their networks with leading public clouds such as Azure and Amazon Web Services. Progent can help your it team to plan and manage cost-effective ecosystems that support Windows and Linux operating systems and apps in both cloud-centric systems or in hybrid topologies that utilize on-premises resources along with cloud services. To help you to incorporate public cloud services with networks, Progent offers a range of cloud integration support services that include Office 365 integration with on-premises Exchange deployments,
Microsoft Azure hybrid cloud design and integration consulting, Amazon Web Services (AWS) hybrid cloud integration, and Amazon Web Marketing Service (WMS) programming and debugging. Progent has over 15 years of background providing high-level consulting support online, and Progent can help you complete your cloud migration initiatives on schedule and affordably.
VMware Site Recovery Manager and NSX Planning and Deployment
VMware's Site Recovery Manager (SRM) is an extension to VMware vCenter that lets you orchestrate, automate and verify a repeatable runbook for restoring services quickly following an outage. Site Recovery Manager provides centrally managed and automated recovery, application mobility, plus non-intrusive site migration, failback and site re-protect. Site Recovery Manager also allows non-intrusive testing for site recovery, updates and fixes and can generate audit reports to confirm full service restoration, validate SLAs and demonstrate disaster recovery compliance. Progent can provide the skills of a VCDX certified VMware Site Recovery Manager consulting expert to help you to plan, configure, test and manage a disaster recovery solution powered by VMware Site Recovery Manager.
Progent's VMware vSphere and vCloud consultants offer in-depth experience of VMware vCloud Director, vRealize Automation (vRA), vRealize Orchestrator (vRO) and vCloud tools for managing private and hybrid cloud environments that provide maximum uptime, security, and disaster recovery. Progent also offers world-class VMware NSX consulting from a VCDX-NV certified network architect to help your organization to plan and deploy a fully virtualized Software Defined Data Center that can be provisioned or migrated instantly and administered with a high level of automation independent of the hardware used by the basic network infrastructure.
UNIX, Linux, Sun Solaris, and Apple macOS and OS X Support Services
Progent's UNIX, Linux consultants and Apple macOS and OS X specialists can provide remote consulting services to cover a wide array of information technologies including network infrastructure, email systems, network and operational security, plus UNIX and Windows integration. For server consolidation and easy management in environments that include Linux-based systems and Windows, Progent can provide VMware integration and Citrix XenServer expertise. Progent can also assist with migration from older systems to MS Windows or Linux-powered solutions. Progent's group-based approach to resolving network problems enables fast escalation, if necessary, to consultants with task-relevant experience to tackle complex scenarios. This accelerates solutions of urgent problems, reduces lost productivity, and cuts support costs.
Progent's UNIX and Linux consultants can offer urgent phone-based help troubleshooting problems within UNIX, Linux, or Solaris systems powered by popular variants of UNIX such as:
Mac OS X
IBM AIX Operating System
HP-UX (Hewlett Packard UNIX)
Silicon Graphics IRIX
Progent's ProSight Flat-rate Managed IT Services for Small and Mid-size Organizations
Progent offers a selection of budget-friendly, fixed-price services intended to enable small and mid-size organizations to benefit from the same advanced technology used by some of the world's top enterprises. The ProSight portfolio of network monitoring and management services covers all key areas of information technology such as email content filtering, security and compliance, cloud-based backup/recovery, infrastructure monitoring and management, VM cloud hosting, and IT asset documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) service that incorporates next generation behavior-based machine learning technology to guard endpoint devices as well as servers and VMs against new malware attacks such as ransomware and file-less exploits, which routinely get by traditional signature-based anti-virus products. ProSight ASM protects on-premises and cloud resources and provides a single platform to manage the entire malware attack progression including filtering, identification, mitigation, remediation, and post-attack forensics. Key capabilities include single-click rollback with Windows Volume Shadow Copy Service and real-time system-wide immunization against new threats. Learn more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Physical and Virtual Endpoint Protection and Microsoft Exchange Filtering
Progent's ProSight Enhanced Security Protection managed services deliver ultra-affordable in-depth protection for physical and virtual servers, workstations, smartphones, and Exchange Server. ProSight ESP utilizes adaptive security and modern behavior analysis for continuously monitoring and responding to security threats from all vectors. ProSight ESP provides two-way firewall protection, intrusion alerts, endpoint control, and web filtering via leading-edge technologies incorporated within a single agent managed from a unified control. Progent's security and virtualization consultants can help you to plan and implement a ProSight ESP environment that addresses your company's unique needs and that helps you prove compliance with government and industry information protection standards. Progent will assist you specify and configure policies that ProSight ESP will manage, and Progent will monitor your network and respond to alarms that call for immediate action. Progent's consultants can also assist your company to set up and verify a backup and restore system like ProSight Data Protection Services so you can recover rapidly from a potentially disastrous security attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Microsoft Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services from Progent provide small and medium-sized businesses an affordable and fully managed solution for reliable backup/disaster recovery (BDR). For a low monthly rate, ProSight DPS automates and monitors your backup activities and allows fast recovery of critical data, apps and virtual machines that have become lost or damaged due to hardware failures, software bugs, disasters, human mistakes, or malicious attacks like ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, applications, system images, plus Hyper-V and VMware images/. Important data can be protected on the cloud, to an on-promises device, or to both. Progent's BDR specialists can deliver world-class expertise to configure ProSight DPS to be compliant with government and industry regulatory standards like HIPPA, FINRA, and PCI and, whenever needed, can help you to recover your critical data. Learn more about ProSight DPS Managed Cloud Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the technology of leading data security vendors to provide web-based control and comprehensive security for all your inbound and outbound email. The powerful architecture of Email Guard integrates a Cloud Protection Layer with a local gateway device to offer advanced defense against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-based threats. Email Guard's Cloud Protection Layer acts as a first line of defense and blocks most threats from reaching your network firewall. This decreases your exposure to external threats and saves network bandwidth and storage. Email Guard's onsite gateway appliance provides a further level of analysis for inbound email. For outgoing email, the onsite gateway provides AV and anti-spam protection, DLP, and email encryption. The local security gateway can also assist Microsoft Exchange Server to track and safeguard internal email traffic that stays inside your security perimeter. For more details, visit ProSight Email Guard spam and content filtering.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and inexpensive for small and mid-sized organizations to diagram, track, enhance and debug their connectivity hardware like routers, firewalls, and access points plus servers, printers, client computers and other devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, WAN Watch ensures that network maps are always current, copies and manages the configuration of almost all devices on your network, monitors performance, and sends notices when problems are detected. By automating time-consuming management activities, ProSight WAN Watch can cut hours off ordinary chores like network mapping, expanding your network, finding appliances that require important updates, or resolving performance issues. Learn more details about ProSight WAN Watch infrastructure management services.
- ProSight LAN Watch: Server and Desktop Remote Monitoring Services
ProSight LAN Watch is Progentís server and desktop monitoring managed service that uses advanced remote monitoring and management techniques to help keep your network operating efficiently by tracking the health of critical assets that drive your information system. When ProSight LAN Watch uncovers a problem, an alarm is sent immediately to your designated IT personnel and your assigned Progent engineering consultant so that all potential issues can be addressed before they can impact your network Learn more details about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small organization can have its key servers and applications hosted in a protected Tier III data center on a fast virtual machine host configured and managed by Progent's network support professionals. Under Progent's ProSight Virtual Hosting service model, the client owns the data, the operating system platforms, and the apps. Because the system is virtualized, it can be ported easily to a different hosting environment without a time-consuming and difficult reinstallation procedure. With ProSight Virtual Hosting, your business is not tied one hosting provider. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management Services
ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, maintain, find and safeguard data related to your network infrastructure, procedures, business apps, and services. You can quickly find passwords or serial numbers and be warned automatically about upcoming expirations of SSL certificates or domains. By updating and managing your IT documentation, you can eliminate up to 50% of time thrown away trying to find vital information about your IT network. ProSight IT Asset Management includes a centralized repository for holding and collaborating on all documents required for managing your business network like standard operating procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for collecting and relating IT information. Whether youíre planning enhancements, performing regular maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the data you require when you need it. Learn more about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and low-cost alternative for small and medium-size businesses to obtain an objective evaluation of the health of their information system. Powered by some of the leading remote monitoring and management tools available, and supervised by Progent's certified team of IT experts, ProSight Network Audits show you how well the configuration of your core network assets adhere to best practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver instant ROI like a cleaner Active Directory (AD) system. Both also include a year of advanced remote network monitoring and management. Advantages can include simpler management, improved compliance with government and industry security regulations, higher utilization of network assets, faster troubleshooting, more dependable backup and recovery, and higher availability. Learn more about ProSight Network Audits network infrastructure review.
Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is an affordable service based on a brief interview with a Progent backup/recovery expert. The interview is designed to help assess your organization's preparedness either to block or recover rapidly following an attack by a ransomware variant like Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you personally to collect information about your current security profile and backup system, and Progent will then deliver a written Basic Security and Best Practices Report detailing how you can follow best practices to deploy an efficient AV and backup environment that meets your company's requirements. For additional information, refer to The ProSight Ransomware Preparedness Report.
Special Support Services Offered by Progent
Progent can provide the services of seasoned remote consulting professionals for contract information technology projects. Billing charges for ongoing development or consulting projects are determined based on the level of expertise of the consultants assigned. Progent's experience with these special areas of information technology allows customers to complete major initiatives economically and on schedule. Progent's project-based remote engineering solutions include:
How Your Orlando Company Can Contact Progent's Remote Support Professionals
Help Desk Expertise
Progent's Help Desk service options for businesses with environments that incorporate Windows, Cisco, macOS and OS X, or UNIX/Linux technology include comprehensive Call Center outsourcing, virtual Help Desk services, and Helpdesk operations consulting. Progent's Help Desk outsourcing support services are well suited for companies who don't have the money or time to support an internal Call Center but who need quick response from an effective Help Desk with proficient phone support as well as the ability to escalate the most challenging problems to advanced consultants.
Progentís Virtual Help Desk is intended for bigger companies and acts as a transparent addition to your existing Help Desk organization. Progent's Virtual Help Desk Call Center can serve as a an escalation resource to handle the toughest technical issues, or be available in those instances when your ordinary service providers are swamped.
Progent's Help Desk Call Center team of seasoned network experts offers your customers in Orlando or anywhere in the state of Florida instant contact with a reliable network service resource with extensive background delivering phone help and remote diagnostics for networks that incorporate Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux components. Progent's charter is to earn the Help Desk the reputation as a major contributor to business performance, and Progent's intent is to fix rather than simply record technical problems.
- Business Applications Services: Training, Custom Development, and Troubleshooting
Progent's Applications Experts Group provides phone-based and in-depth consulting expertise and education in special application areas such as ERP, MRP, customizing accounting packages, and Customer Relationship Management (CRM). Progent also offers consulting expertise, custom development, and education for Microsoft business applications including Microsoft CRM, MS Project, Microsoft Office 365 Word, and Office 365 Excel. To find out additional information on Progent's consulting, customization, and training offerings, refer to Progent's Business Application Experts Group.
- Centralized and Streamlined Management of Hybrid Cloud Networks
Microsoft System Center 2016 unifies and automates the administration of hybrid cloud environments by offering advanced support for Windows Server 2016, Windows 10; cohesive integration of multi-OS environments that include various Linux distributions, Hyper-V and VMware; and expanded public and private cloud support including tighter integration with Intune for iPhone and Google Android smartphone administration plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center 2016 consultants can provide advanced online and on-premises support for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can assist organizations of any size to design and install a new deployment of System Center 2016, extend or tune your current one, migrate efficiently from an earlier version of System Center, or debug your System Center solution.
- Online Hybrid Network Monitoring Services
Progent offers companies in Orlando, or anywhere in the state of Florida, remote hybrid network monitoring by providing System Center 2016 Operations Manager consulting services and System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can customize Operations Manager for your business so your IT support is proactive rather than reactive. By uncovering emerging problems before they expand into downtime, automated monitoring can avoid disruptive and costly information system breakdowns. Progent can also use network monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Solaris, or macOS and OS X systems, Microsoft Windows environments, or systems that incorporate multiple platforms.
To get in touch with Progent about emergency phone-based support with Windows, macOS and OS X, or Linux/UNIX computer systems, visit Progent's Emergency Online Help, call 1-800-993-9400, or visit Contact Progent.
For organizations and new ventures in Orlando or anywhere in the state of Florida, Progent's phone-based computer support specialists are ready to provide effective and cost-effective system help the instant your company has to have it. More than a decade of offering online repair services has led to Microsoft Partner certification for Progent's consultants and has helped Progent to acquire high-end troubleshooting skills and to fine tune remote access tools to fix IT problems rapidly while avoiding the expense and lost time that comes with on-site service visits.
Even if your Orlando office deals with a local independent support technician or maintains a full time organization that can deal with the majority of computer problems, Progentís Microsoft certified engineers can offer a convenient and transparent remote extension of your local resources for situations when your regular IT support personnel either lack the bandwidth or the knowledge to solve sudden system emergencies or especially challenging integration problems.
Advantages of Progent's IT Support for Organizations in Orlando
Progent's online network troubleshooting services enable your Orlando organization to enjoy the benefits of timely, expert network support without the expense of managing an in-house IT organization. Your information system will derive added strategic worth by being more available, efficient, and secure. Benefits to your company include:
- Convenient remote extension of your local support resources
For most offices in Orlando and throughout Florida, local network service providers, whether represented by freelance consultants or an internal IT staff, can solve typical technical problems. However, major troubles sometimes spring up when local support personnel are too busy or absent, and some problems may involve IT products that is beyond the scope of your onsite service personnel. In these instances, Progent's online support experts provide an easy, fast, and budget-friendly solution to supplement your local help and to transfer useful information to increase your ability to deal with future issues locally.
- Less Dependence on Individual Consultants
For IT support, smaller businesses commonly rely on independent freelance consultants. Although independent consultants carry smaller overhead than larger support firms and can often charge marginally less, they are sometimes stretched too thin, making it hard to respond rapidly to urgent situations. If an independent consultant is occupied with another customer, sick, on a trip, or in training, the absence of backup personnel may force your business to wait for assistance during an emergency. As your network grows, system unavailability and problems with vital software become more expensive. The budget you thought you were conserving on a freelancer can be consumed fast by lost productivity. Progent offers a dependable source of reserve support experts to make sure your IT system is always up and running.
- Create a Solid Foundation for Smooth Expansion
Businesses often start with an IT system created on a modest budget. Without a scalable framework, slap-dash fixes often get piled on top of an unstable foundation. When a company grows, stability and expandability issues can hinder the success of the business. These poorly built environments need proper assessment, intelligent long-term planning, and wide technical knowledge to evolve to a network architecture able to provide the stable foundation to handle vital business requirements and ease downstream growth.
- Work with Problem Solvers Rather Than Technology Vendors
Smaller organizations need guidance and technical training to negotiate an increasingly complex maze of product options available for accelerating business growth and improving efficiency. Businesses hardly need a network engineer who is attempting to sell a specific vendor's products. IT support and product selling can lead to a situation where the proposed
solution is built around a predetermined product rather than the true needs of a business. Progent eliminates these conflicts of interest by selling only services instead of products. This enables Progent to match IT consulting with the best needs of customers.
What Makes Progent Unique from Other Support Organizations?
Progent is a Microsoft Partner support firm and Progent's staff size, breadth of technical expertise, refined remote support tools, and understanding of enterprise networking allow companies to escape the limitations associated with excessive reliance on smaller consulting organizations, independent freelance service providers, or over-stretched internal IT help.
Progent stands out by offering:
How Does My Business Begin Getting Remote Technical Support from Progent?
- In-depth Expertise in Microsoft's Complete Range of Server Platforms
Progent can provide in-depth expertise for Microsoftís leading server products with services that include Windows Server 2019 migration services, Windows Server 2016 hybrid cloud solutions, Windows 2012 R2 Server planning and deployment help, Microsoft Windows Server 2008 upgrades, Windows Server 2003 upgrades, MS Exchange 2016 migration, Exchange 2013 integration, Exchange 2010 Server support, Exchange 2007 Server and Exchange 2003 Server upgrades, plus MS SQL Server 2017 migration, SQL Server 2016 integration, Microsoft SQL Server 2014 support, and Microsoft SQL Server 2012 management support.
- Value Pricing
Progent's pricing policy is to bill for remote service and on-premises help by the minute. As a result, you are invoiced just for delivered support. Progent does not demand a more expensive rate for off-hours or priority service, and inside California or in areas where Progent offers on-premises service, Progent does not charge for travel except for emergency support where on-site work is less than 4 hours. Also, Progent applies no service activation fee and asks no monthly commitment for support services delivered during normal working hours. Many service firms demand large minimum fees or charge for every quarter hour or longer. Progent's fine granularity avoids big bills for fast solutions so you will not be tempted to permit minor problems to fester.
- Complete Documentation of IT Services
Progent has developed a sophisticated service reporting system that stores and organizes complete documentation for all billed support activities. Unlike many independent consultants or local service organizations who offer scant documentation or specifics of services performed, each service provided by Progent is accompanied by full documentation. Every Progent consultant has access to the service documentation sent by every staff member to every customer. The discipline of detailing and archiving support records allows more effective support and avoids a slew of common misfortunes such as when a support customer is effectively held captive to a consultant who wonít let go of the keys to the kingdom.
- 24x7 Network Monitoring with Microsoft System Center Operations Manager
Progent is one of the only IT service firms to provide round-the-clock remote tracking services based on MS System Center Operations Manager. Microsoft Operations Manager allows your network maintenance to be proactive instead of reactive. By revealing possible issues before they result in downtime, system monitoring can keep your information network from painful and costly service losses.
To get started with Progent's Nationwide Remote Support offerings or to find out more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for network help, go to Immediate Technical Support.