Fast Remote Technical Support for Ottawa Ontario Computer Systems
Urgent Remote Help for Ottawa NetworksFor organizations located in Ottawa Ontario, Progent provides remote help for information systems based on any mix of Microsoft Windows, Cisco, Apple macOS and OS X, or Linux/UNIX technology. Progent's Microsoft Certified engineers have delivered remote troubleshooting to companies in all 50 states in the United States. (Refer to recommendations from Progent's clients.) In addition, Progent can furnish the expertise of Cisco CCIE network specialists to help with complex networking issues, as well as the services of CISSP-qualified cybersecurity experts to handle advanced security design and diagnostic issues.

Progent's remote technical support experts offer exceptional value because they have the practical experience and have access to the sophisticated technology required to resolve most network problems quickly. Efficient support lowers direct costs because service calls require minimal chargeable consulting minutes. Remote support also avoids the expense of dispatching an engineer to your office. Your company benefits additionally in incidental expenses by minimizing or avoiding system downtime and related costs due to business discontinuity, upset customers and vendors, idle workers, and de-focused executives. Progent's extensive online technical support experience is particularly important in environments that depend on public clouds for vital infrastructure or applications such as Azure, Exchange Online, Amazon AWA, Google Cloud Platform (GCP), or where on-premises IT support may not be an option.

Progent's billing model for remote help is structured to leverage your IT service investment. Progent charges per minute for telephone-based assistance, so you are billed exclusively for the support that you receive. In contrast to typical remote service companies, Progent asks for no startup fee or minimum job duration. Progent's one-minute billing unit and clean policy for pricing prevent situations where speedy. minor repairs manage to turn into substantial bills. Progent's skill at disposing of technical issues quickly means your business saves cash.

Progent's Remote Consulting and Technical Support Services
Through years of experience, Progent has refined an arsenal of customized tools and proven methodologies which allow the maximum degree of efficiency for online consulting and repair for computer systems of any size. Progent provides safe Virtual Private Network support for VPN gateways from multiple popular vendors including Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN technology permits the engineers of Progent's remote service group to link to your company's environment without breaching system security.

Progent's powerful service reporting system keeps extensive documentation of all support that Progent's customers have received. Progent's team consultants have the benefit of the records of services provided to every Progent client by any Progent consultant. This database of anomalies and fixes is stored as an easily exploitable support knowledge base that enables Progent's remote support experts to share their experiences company-wide to make sure that the value of Progent's support improves daily. Progent's advanced accreditations and close associations with major industry leaders such as Cisco and Microsoft open up other extensive support databases and allow priority access to vendors' in-house product engineers with the result that Progent's remote consulting specialists are able to determine optimal solutions promptly.

Online technical services offered by Progent to customers in Ottawa Ontario include:

ProSight Fixed-price IT Services for Small and Mid-size Businesses
Progent provides a family of affordable, flat-rate services intended to enable small and mid-size organizations to benefit from the same best-of-breed IT solutions used by some of the industry's leading corporations. The ProSight line of outsourced network management services covers all key facets of information technology such as email content filtering, security and compliance, cloud-based backup and disaster recovery, infrastructure health monitoring, VM cloud hosting, and network resources documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection service that incorporates SentinelOne's next generation behavior analysis technology to defend endpoint devices as well as physical and virtual servers against modern malware attacks like ransomware and email phishing, which routinely escape legacy signature-matching anti-virus products. ProSight Active Security Monitoring safeguards local and cloud resources and offers a unified platform to manage the complete malware attack lifecycle including protection, detection, mitigation, cleanup, and forensics. Key features include one-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against new threats. Progent is a SentinelOne Partner. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint security and ransomware recovery powered by SentinelOne technology.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Security and Exchange Email Filtering
    ProSight Enhanced Security Protection services offer ultra-affordable in-depth security for physical servers and VMs, workstations, smartphones, and Microsoft Exchange. ProSight ESP uses adaptive security and advanced machine learning for round-the-clock monitoring and reacting to security threats from all vectors. ProSight ESP offers firewall protection, intrusion alerts, endpoint control, and web filtering via leading-edge tools packaged within a single agent accessible from a single control. Progent's security and virtualization consultants can assist your business to plan and implement a ProSight ESP environment that addresses your company's specific requirements and that allows you demonstrate compliance with government and industry information protection standards. Progent will help you specify and configure security policies that ProSight ESP will manage, and Progent will monitor your network and respond to alerts that call for immediate action. Progent's consultants can also assist your company to install and verify a backup and disaster recovery solution such as ProSight Data Protection Services so you can get back in business quickly from a potentially disastrous security attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Microsoft Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    Progent has worked with advanced backup technology companies to create ProSight Data Protection Services (DPS), a selection of management outsourcing plans that deliver backup-as-a-service (BaaS). ProSight DPS services manage and track your data backup processes and allow non-disruptive backup and fast restoration of critical files, apps, images, plus Hyper-V and VMware virtual machines. ProSight DPS helps your business protect against data loss resulting from equipment breakdown, natural disasters, fire, malware like ransomware, user error, ill-intentioned insiders, or application glitches. Managed backup services available in the ProSight DPS product line include ProSight Ataro VM Backup, ProSight Ataro Office 365 Total Backup, ProSight DPS ECHO Backup based on Barracuda dedicated hardware, and ProSight MSP360 Cloud and On-prem Backup. Your Progent consultant can assist you to determine which of these fully managed services are most appropriate for your IT environment.

  • Progent's Patch Management: Patch Management Services
    Progent's managed services for software and firmware patch management provide businesses of any size a versatile and affordable alternative for evaluating, testing, scheduling, applying, and tracking updates to your ever-evolving IT system. In addition to optimizing the protection and functionality of your computer network, Progent's patch management services free up time for your IT staff to focus on line-of-business projects and activities that derive maximum business value from your network. Learn more about Progent's patch management support services.

  • ProSight Duo Multi-Factor Authentication: Access Security, Endpoint Policy Enforcement, and Secure Single Sign-on
    Progent's Duo authentication services incorporate Cisco's Duo cloud technology to defend against stolen passwords through the use of two-factor authentication (2FA). Duo enables single-tap identity verification on Apple iOS, Google Android, and other out-of-band devices. With 2FA, whenever you sign into a secured application and enter your password you are requested to verify who you are via a device that only you possess and that uses a different network channel. A broad range of devices can be utilized as this added form of ID validation including a smartphone or watch, a hardware/software token, a landline phone, etc. You can designate multiple validation devices. To learn more about Duo two-factor identity validation services, refer to Duo MFA two-factor authentication services.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that incorporates the infrastructure of top data security companies to deliver web-based control and comprehensive protection for your email traffic. The powerful architecture of Email Guard managed service combines cloud-based filtering with an on-premises security gateway device to offer advanced defense against spam, viruses, Dos Attacks, DHAs, and other email-borne threats. Email Guard's Cloud Protection Layer acts as a preliminary barricade and keeps the vast majority of threats from reaching your security perimeter. This decreases your vulnerability to external threats and saves system bandwidth and storage. Email Guard's onsite gateway device provides a further level of inspection for incoming email. For outgoing email, the on-premises security gateway provides anti-virus and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The onsite gateway can also assist Microsoft Exchange Server to monitor and protect internal email traffic that stays within your security perimeter. For more information, see ProSight Email Guard spam and content filtering.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    Progent�s ProSight WAN Watch is an infrastructure management service that makes it easy and inexpensive for smaller organizations to diagram, monitor, optimize and troubleshoot their connectivity hardware like routers and switches, firewalls, and wireless controllers as well as servers, endpoints and other devices. Using cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch makes sure that infrastructure topology diagrams are kept current, captures and displays the configuration of almost all devices connected to your network, tracks performance, and generates notices when potential issues are detected. By automating tedious management and troubleshooting activities, ProSight WAN Watch can knock hours off common chores such as network mapping, expanding your network, locating appliances that require important updates, or isolating performance issues. Learn more about ProSight WAN Watch infrastructure management services.

  • ProSight LAN Watch: Server and Desktop Monitoring Services
    ProSight LAN Watch is Progent�s server and desktop monitoring service that incorporates advanced remote monitoring and management techniques to help keep your IT system operating efficiently by checking the health of critical computers that power your information system. When ProSight LAN Watch uncovers an issue, an alarm is transmitted immediately to your specified IT staff and your assigned Progent engineering consultant so that all potential issues can be addressed before they have a chance to impact productivity Find out more details about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small organization can have its critical servers and applications hosted in a protected fault tolerant data center on a fast virtual host configured and managed by Progent's IT support experts. Under the ProSight Virtual Hosting service model, the client owns the data, the operating system platforms, and the apps. Since the system is virtualized, it can be moved easily to a different hardware environment without a lengthy and difficult configuration procedure. With ProSight Virtual Hosting, you are not locked into one hosting provider. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, maintain, find and protect data related to your IT infrastructure, procedures, business apps, and services. You can instantly find passwords or IP addresses and be alerted about impending expirations of SSLs or domains. By cleaning up and organizing your IT infrastructure documentation, you can save up to half of time wasted looking for vital information about your network. ProSight IT Asset Management features a centralized location for holding and collaborating on all documents related to managing your business network such as standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also offers a high level of automation for collecting and relating IT data. Whether you�re making enhancements, doing maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the knowledge you require the instant you need it. Find out more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and low-cost way for small and mid-size businesses to obtain an unbiased evaluation of the overall health of their network. Powered by some of the top remote monitoring and management platforms in the industry, and overseen by Progent's world-class group of IT experts, ProSight Network Audits show you how closely the deployment of your essential network assets conform to industry leading practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide immediate benefits like a more manageable Active Directory (AD) system. Both versions also include one year of state-of-the-art remote network monitoring and management (RMM). Benefits can include lower-cost management, better compliance with information security requirements, higher utilization of IT resources, faster problem resolution, more dependable backup and recovery, and increased uptime. See more about ProSight Network Audits IT infrastructure review.

Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is a low-cost service based on a brief discussion with a Progent backup/recovery expert. The fact-finding interview is intended to evaluate your company's preparedness to stop or recover rapidly following an assault by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you personally to gather information concerning your current AV defense and backup/recovery platform, and Progent will then produce a custom Basic Security and Best Practices Report document describing how you can apply industry best practices to create an efficient security and backup system that meets your business needs. For details, refer to The ProSight Ransomware Preparedness Report.

Additional Support Programs Offered by Progent
Progent can provide the services of seasoned online consulting professionals for special information technology programs. Progent's rates for ongoing development or consulting tasks are set based on the qualifications of the engineers required. Progent's background in these important fields of information technology enables customers to complete critical projects within budget and on time. Progent's project-based online engineering solutions include:

  • Call Center Expertise
    Progent's Help Desk service offerings for companies with networks based on Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux platforms include comprehensive Help Desk services, co-managed Helpdesk support services, and Help Desk consulting. Progent's Standard Help Desk Services offer small organizations a comprehensive solution that manages all facets of remote Level 1 desktop technical support from service requests through trouble ticket generation, remote desktop control, progress tracking, problem resolution, and reporting. Progent offers service desk support at a substantial discount from Progent's regular Level 1 desktop service rates, and Progent offers the additional option of fast as-needed escalation to subject matter experts to handle complex problems.

    Progents shared Help Desk services allow your IT organization to share responsibilities for Help Desk support transparently between your in-house IT team and Progent's large roster of certified desktop support engineers and subject matter experts. Progents Help Desk Co-management service is a collaborative support solution built around the leading PSA tool for managing end-user service requests, ticketing, ownership, progress tracking, and metrics.

    Progent's Help Desk Call Center team of veteran network experts gives your customers in Ottawa Ontario rapid access to an efficient support group with extensive background offering phone help and remote repair service for IT systems based on Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux technology. Progent's charter is to earn the Call Center perception as a crucial contributor to company success, and Progent's target is to fix instead of just report technical issues.

  • Business Applications Support: Training, Custom Development, and Troubleshooting
    Progent's Applications Consulting Team can supply online professional engineering support and education in key business application areas that include ERP, MRP, customizing accounting packages, and Customer Relationship Management (CRM). Progent also offers expertise, custom programming, and education for Microsoft applications such as Microsoft CRM, Office Project, Office Word, and Microsoft 365 Excel. To read additional information on Progent's expertise, custom development, and training offerings, see Progent's Applications Experts Group.

  • Unified and Streamlined Management of Hybrid Cloud Networks
    System Center unifies and automates the administration of hybrid cloud environments through comprehensive support for Windows Server 2022 servers, Windows 10 and Windows 11; cohesive integration of heterogeneous environments that incorporate various Linux distributions, Microsoft Hyper-V and VMware vSphere; and expanded cloud support such as closer integration with Microsoft Intune for iPhone and Android smartphone management plus native integration with Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center consultants offer advanced online and onsite support for all components of System Center2including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help you to plan and configure a new deployment of System Center2, expand or tune your current one, migrate smoothly from an earlier release of System Center, or debug your System Center solution.

  • Remote IT Infrastructure Monitoring and Reporting Services
    Progent can deliver organizations in Ottawa Ontario online hybrid network monitoring and reporting by providing Microsoft System Center Operations Manager consulting services. Progent can configure SCOM for your business so that your computer maintenance is proactive rather than reactive. By spotting looming issues before they expand into network outages, automated monitoring can head off stressful and costly information system breakdowns. Progent can also use server and infrastructure monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Sun Solaris, or macOS and OS X networks, Windows systems, or networks that incorporate a mix of operating systems.
How Your Ottawa Business Can Contact Progent's Remote Service Professionals
To contact Progent about urgent phone-based help with Microsoft Windows, macOS and OS X, or Linux computer systems, visit Progent's Nationwide Remote Support, telephone 1-800-993-9400, or refer to Contact Progent. For organizations and new ventures in Ottawa Ontario, Progent's phone-based network support specialists can deliver expert and affordable system help the moment your company has to have it. More than 15 years of delivering online tech support has led to Microsoft Partner status for Progent's consulting experts and has helped Progent to acquire high-end troubleshooting capability and to fine tune online connectivity tools to fix IT problems quickly while eliminating the expense and lost productivity that comes with on-site support visits.

Even if your Ottawa organization works with a regular freelance support technician or employs an in-house organization that know how to deal with the majority of computer issues, Progent's Microsoft and Cisco certified engineers can provide a convenient and transparent remote extension of your on-site resources in cases when your regular service personnel either don't have the availability or the expertise to resolve unexpected system crises or especially tough integration projects.

Advantages of Progent's Network Help for Offices in Ottawa Ontario
Progent's online technical help services allow your Ottawa business to have the benefits of on-call, world-class network support without the expense of managing a full-time IT organization. Your information system will acquire added business value by becoming increasingly available, productive, and protected. Benefits to your company include:

  • Convenient virtual extension of your local support resources
    With most organizations in Ottawa Ontario, nearby computer support providers, whether consisting of outside consultants or an internal maintenance staff, can solve typical network issues. On the other hand, major troubles sometimes spring up when your regular resources are overstretched or absent, and some trouble may involve technology that is unfamiliar to your local support personnel. In these cases, Progent's online service professionals provide an easy, quick, and budget-friendly solution to augment your local resources and to convey valuable information to improve your capability to resolve future issues in-house.

  • Less Dependence on Individual Service Providers
    For network support, smaller businesses often rely on independent freelance consultants. While freelance service people have less overhead than larger support companies and can afford to charge marginally less, they are often overextended, making it hard to respond rapidly to crisis situations. If a freelance service provider is busy with another client, sick, on vacation, or in class, the lack of backup personnel may force your business to go without assistance during an IT crisis. As your network expands, system unavailability and trouble with critical applications become more costly. The money you thought you were saving on a freelancer can be consumed quickly by reduced productivity. Progent provides a dependable source of backup support expertise to insure your IT system stays up and running.

  • Build a Solid Foundation for Seamless Expansion
    Organizations typically start with an IT system created on a shoestring budget. Without a strong framework, band-aid repairs can get piled onto an unstable foundation. When a company grows, stability and scalability problems can hinder the success of the business. Such badly designed systems need careful assessment, smart strategic planning, and extensive technical knowledge to evolve to a system infrastructure able to offer the solid foundation to handle vital business requirements and simplify downstream growth.

  • Interact with Problem Solvers Instead of Product Resellers
    Smaller businesses need advice and technical training to negotiate an increasingly complex maze of product alternatives capable of accelerating business growth and enhancing productivity. These companies do not need a computer engineer who is trying to resell a specific vendor's technology. Network consulting and product sales can lead to a situation where the proposed solution is designed around a predetermined product instead of the genuine needs of a business. Progent eliminates these conflicts by offering only services rather than products. This allows Progent to match technical consulting with the best needs of customers.

What Makes Progent Unique from Other Service Organizations?
Progent is a Microsoft Certified Partner consulting company and Progent's head count, range of IT background, fine tuned remote support tools, and understanding of enterprise networking enable companies to escape the limitations of exclusive reliance on smaller service firms, individual freelance consultants, or over-stretched in-house IT help.

Progent stands out by offering:

How Does Our Company Begin Receiving Online Technical Support from Progent?
To get started with Progent's online help services or to find out more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for network help, go to Immediate Online Support.



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    Progent's Microsoft-certified consultants can provide remote or in-person expertise to assist companies of any size to design, implement, manage, and repair a backup-and-restore system built around System Center 2012 Data Protection Manager (SCDPM 2012). Progent can assist you to migrate from older releases of Data Protection Manager or from a different backup system, and Progent can optimize your SCDPM 2012 deployment for on premises, cloud-based, or hybrid environments. Progent can provide occasional help for resolving especially challenging problems, or comprehensive project management services. Progent's consultants can also assist your business to incorporate SCDPM 2012 into a comprehensive disaster recovery plan.

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    Cisco offers a full array of routers that includes routers built to deliver the protection, performance, and reliability demanded by customers from small offices to worldwide enterprises and ISPs. Cisco routers feature support for redundancy, automatic failover, and redundant power for improved fault tolerance and network availability. Progent can help you choose and configure Cisco routers to establish a reliable foundation for your network and to make it easy to grow as you add new users, start new offices, deploy new services, extend your network to clients and partners, and manage an increasingly mobile workforce. Progent can provide expertise in a variety of routers powered by Cisco's IOS operating system, such as Cisco's 800 series of small office routers, Cisco 2800 and 3800 Integrated Services Routers, Cisco 1900 and 2900 Generation 2 Integrated Services Routers, Cisco ASR 1000 and 9000 routers for wide area network edge applications, CRS Carrier Routing System for core Networks, plus older 3600 and 3700 Routers.

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    Microsoft SQL Server 2014 includes significant improvements in key areas including performance, uptime, security, and cloud readiness. Microsoft SQL Server 2014 is the first release of Microsoft SQL Server that includes in-memory technology that works transparently with all workloads including OLTP, data warehousing (DWH), and data analytics. Progent's Microsoft-certified SQL Server 2014 consulting team can deliver cost-effective remote and onsite consulting services such as planning, configuration, administration, troubleshooting, and software development expertise to enable businesses of all sizes to realize fast return from their SQL Server 2014 investment.

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