Fast and Affordable Remote Help for Ottawa Ontario Networks
For businesses located in Ottawa Ontario, Progent offers remote support for computer systems based on Microsoft, Cisco, Apple macOS and OS X, or Linux/UNIX platforms. Progent's Microsoft Premier consulting experts have provided remote support to companies in every state in the United States. (See recommendations from Progent's customers.) In addition, Progent can furnish the consultation services of Cisco CCIE network specialists to help with complex networking issues, as well as the services of CISA and CISSP-qualified security experts to handle high-level security architecture and diagnostic jobs.
Progent's online support experts offer exceptional leverage due to the fact that they possess the real-world experience and have access to the sophisticated technology required to solve most information system problems rapidly. This lowers immediate costs because solutions accumulate minimal billable consulting minutes. Online support also avoids the expense of dispatching a consultant to your site. Your company benefits additionally in indirect costs by minimizing or eliminating system downtime and related costs due to business discontinuity, disgruntled customers and vendors, unproductive workers, and distracted executives. Progent's advanced remote consulting experience is particularly valuable for businesses that rely on public clouds for vital network infrastructure or applications like Azure, Exchange Online, Amazon AWA, Google Cloud Platform (GCP), or where onsite support may not be useful.
Progent's billing model for online help is designed to stretch your IT service investment. Progent charges on a per-minute basis for phone assistance, so you are charged only for the support that you receive. Unlike typical online service organizations, Progent requires no service activation charge or minimum job duration. Progent's one-minute granularity and clean policy for billing do away with situations where fast solutions manage to turn into substantial tabs. Progent's skill at handling problems efficiently means you spends less cash.
Progent's Online Consulting and Troubleshooting Expertise
Through years of experience, Progent has mastered a collection of customized tools and proven processes which permit the maximum level of effectiveness for online help and repair for information systems of all sizes. Progent offers secure VPN support for VPN gateways from multiple popular vendors such as Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN connectivity permits the experts of Progent's remote service group to communicate with your environment remotely without breaching corporate security.
Progent's proven customer support database application maintains thorough records describing the support that Progent's customers have received. Progent's authorized consultants have the benefit of the details of assistance delivered to each Progent client by every Progent engineer. This database of anomalies and resolutions is structured as a quickly retrievable internal database that permits Progent's online support engineers to communicate their experiences with the whole team to make sure that the value of Progent's technical support grows daily. Progent's extensive list of accreditations and working relationships with important technology companies such as Cisco and Microsoft open up other massive technical knowledge bases and allow fast access to vendors' internal engineering staff so Progent's online consulting specialists can arrive at the best solutions promptly.
Remote support services offered by Progent to companies in Ottawa Ontario include:
Authorized Windows Support
Progent's Microsoft-expert online support engineers can deliver computer troubleshooting and consulting assistance for all Microsoft server products. Progent is a Microsoft Certified Partner and can offer your organization the assistance of support professionals who can help you with a wide variety of technology support services such as
Microsoft Windows Server 2019 migration,
Windows Server 2016 integration for hybrid cloud environments, Windows Server 2012 R2 integration,
Windows Server 2008 R2 maintenance,
Microsoft Exchange 2019 Server deployment,
MS Exchange Server 2016 migration, Microsoft Exchange Server 2013 configuration,
Exchange Server 2010 monitoring and support,
SharePoint 2019 design and deployment, SharePoint Server 2016 migration expertise, Microsoft Teams migration expertise, Skype for Business Server planning and deployment consulting, Lync Server integration, and Office Communications Server upgrade,
Microsoft Forefront Threat Management Gateway management and ISA Server migration, Microsoft SQL Server 2019 migration consulting, MS SQL Server 2017 consulting, SQL Server 2016 migration and programming and SQL Server 2014 support,
Systems Center Operations Manager system monitoring,
Project Server and Project Server Online training,
Microsoft Access Programming,
SBS Server 2011 support, and
Windows Essentials cloud integration.
Progent also offers a broad array of affordable desktop consulting and support services to assist you company to deploy, integrate, repair, and administer desktop PCs and laptops based on Microsoft Windows. Progent's PC desktop consulting services cover areas such as providing Microsoft Windows 10 upgrade help plus Microsoft System Center 2012 Configuration Manager design and deployment, Microsoft System Center 2016 Configuration Manager cloud integration, and Intune expertise to streamline the management of your PCs along with your cloud-connected mobile devices.
Contact a Cisco CCIE for High-level Infrastructure Troubleshooting
The Cisco Certified Internetwork Expert (CCIE) certification is the top accreditation for network infrastructure professionals, and indicates an individual's networking skills at the expert level. Cisco CCIEs know how to deal with even the most difficult problems encountered in network design, integration, maintenance, compliance, and repair. Cisco CCIEs operate with the highest priority with Cisco's in-house support staff in isolating anomalies with IOS Software network management tools and developing alternate approaches or identifying program patches. Cisco qualified CCIEs represent an excellent cost-effectiveness because their deep expertise permits them to find solutions for problems quickly. In common instances, less qualified consultants can struggle for many hours or days with the same tasks that a Cisco CCIE can resolve in minutes. Progent's Cisco-qualified CCIE consultants can connect to your network using state-of-the-art on-line troubleshooting tools in order to provide fast, safe, and economical analysis and remediation.
Ottawa Metro Contact Information:
Progent offers consulting services and onsite technical support throughout the Ottawa Metro Area.
Progent locations in Ottawa Metro
Progent's Cisco CCIEs can provide expertise in the entire range of Cisco's industry-leading selection of networking devices. Cisco networking consulting offered by Progent includes Cisco ASA 5500-X Next Generation firewalls with Firepower configuration and troubleshooting, Cisco routers configuration and troubleshooting, Catalyst switch support, Nexus switch support, Cisco Meraki switches consulting and troubleshooting services, Cisco Unified Communications Manager and CallManager consulting and technical support, Cisco Voice over IP phones and IP video phones support and Cisco wireless IP phones solutions, Cisco Meraki Wi-Fi access point layout and set up, Cisco Aironet APs engineering services, Cisco WiFi controllers consulting, Cisco Security and VPN Integration assistance, and SIP and CUBE infrastructure solutions for SIP PSTN trunks and Cisco CUBE integration expertise. Progent can also provide remote and on-premises wireless site surveys to help you to optimize your Wi-Fi infrastructure.
CISSP and ISSAP Certified Network Security Professionals
Progent's qualified CISM, CISSP, and CISSP-ISSAP cybersecurity consultants can provide a range of security services that can improve the immunity of your Windows, macOS and OS X, Linux, or UNIX network against attacks or help your company to recover quickly following a damaging breach. Security support services offered by Progent cover in depth data security and compliance assessment using utilities such as GFI LANguard NSS, AMAP Application Scanner, and products from Solar Winds tools and Hydra; rapid cleanup after virus and worm assaults; configuring firewalls; building secure architectures for remote and mobile access; guarding your messaging infrastructure from spam and DHA attacks; and instituting 24x7 network monitoring.
Hybrid Cloud Integration
Progent offers advanced online support services to help businesses of any size integrate their networks with leading public clouds including Microsoft Azure and Amazon Web Services. Progent can help you to plan and manage hybrid ecosystems that support Windows and Linux systems and applications in either cloud-only systems or in hybrid architectures that seamlessly combine local resources along with public cloud services. To assist you to integrate cloud services with networks, Progent offers a range of cloud migration services that include Office 365 Exchange Online integration solutions with on-premises Exchange,
Azure hybrid cloud design and deployment services, Amazon Web Services hybrid cloud solutions, Amazon Web Marketing Service development and debugging, and Google Cloud integration consulting. Progent has more than two decades of background delivering advanced consulting support remotely, and Progent can help you successfully carry out your cloud integration initiatives on schedule and within your budget.
VMware Site Recovery Manager (SRM) Planning and Deployment
VMware's Site Recovery Manager is an extension to VMware vCenter that allows you to orchestrate, automate and verify a repeatable runbook for recovering services quickly after a breakdown. SRM provides centrally managed and automated recovery, application mobility, and non-disruptive site migration, failback and site re-protect. SRM also supports non-intrusive testing for disaster recovery, upgrades and fixes and can produce reports to verify full service recovery, validate SLAs and demonstrate DR compliance. Progent offers the support of a VCDX certified VMware SRM consultant to help you to design, deploy, test and maintain a DR system powered by VMware Site Recovery Manager.
Progent's VMware vSphere experts offer extensive understanding of VMware vCloud Director (vCD), vRealize Automation (vRA), vRealize Orchestrator and vCloud used for administering private and public cloud and hybrid cloud solutions that deliver maximum availability, data security, and disaster recovery. Progent also offers world-class VMware NSX expertise from a VCDX-NV certified network designer to assist you to create a fully virtualized Software Defined Data Center (SDDC) that can be provisioned or re-purposed in minutes and managed with a high level of automation regardless of the hardware making up the underlying IP network.
UNIX, Linux, Solaris, and macOS and OS X Support Services
Progent's UNIX/Linux consultants and Apple macOS and OS X specialists offer phone-based consulting services to cover a broad range of computer technologies including system architecture, messaging systems, network and operational security, plus UNIX and Microsoft Windows integration. For server consolidation and simplified management in networks that include Linux-based systems and Windows, Progent offers VMware vSphere integration and Citrix XenServer support. Progent can also assist with transitioning from legacy systems to MS Windows or Linux solutions. Progent's group-based methodology for resolving network issues promotes fast escalation, if necessary, to consultants with appropriate expertise to handle challenging situations. This accelerates solutions of critical problems, minimizes network downtime, and cuts service expense.
Major Linux platforms for which Progent can provide expertise include:
ProSight Flat-rate Managed IT Services for Small and Medium Size Organizations
Progent provides a selection of low-cost, flat-rate managed services intended to enable small and medium-size organizations to benefit from the same best-of-breed IT solutions used by many of the industry's leading enterprises. Progent's ProSight portfolio of outsourced network management services addresses all key facets of modern networking such as email content filtering, behavioral-based threat defense, automated backup/recovery, infrastructure monitoring and management, VM hosting, and network resources documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint protection solution that utilizes cutting edge behavior machine learning tools to guard endpoints and servers and VMs against modern malware attacks like ransomware and email phishing, which routinely get by traditional signature-based anti-virus tools. ProSight ASM protects local and cloud resources and provides a single platform to automate the complete malware attack progression including blocking, infiltration detection, mitigation, remediation, and forensics. Top features include one-click rollback using Windows VSS and real-time system-wide immunization against newly discovered threats. Read more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Protection and Exchange Filtering
Progent's ProSight Enhanced Security Protection managed services deliver affordable multi-layer protection for physical servers and virtual machines, workstations, smartphones, and Exchange Server. ProSight ESP utilizes contextual security and advanced heuristics for continuously monitoring and reacting to security threats from all attack vectors. ProSight ESP offers two-way firewall protection, penetration alerts, device management, and web filtering through leading-edge technologies incorporated within one agent accessible from a single console. Progent's security and virtualization experts can help you to design and implement a ProSight ESP environment that addresses your organization's specific needs and that allows you achieve and demonstrate compliance with government and industry information protection regulations. Progent will assist you define and configure policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alerts that require urgent attention. Progent's consultants can also help your company to set up and verify a backup and restore solution such as ProSight Data Protection Services (DPS) so you can get back in business rapidly from a potentially disastrous security attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Microsoft Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services offer small and medium-sized businesses a low cost and fully managed service for reliable backup/disaster recovery (BDR). For a low monthly price, ProSight DPS automates your backup processes and enables fast recovery of vital data, apps and virtual machines that have become lost or corrupted as a result of hardware failures, software bugs, disasters, human mistakes, or malicious attacks like ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, apps, system images, as well as Hyper-V and VMware images/. Critical data can be backed up on the cloud, to an on-promises storage device, or to both. Progent's cloud backup specialists can deliver advanced expertise to configure ProSight DPS to to comply with regulatory requirements like HIPAA, FIRPA, and PCI and, whenever necessary, can help you to recover your business-critical information. Find out more about ProSight DPS Managed Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering service that incorporates the infrastructure of leading data security companies to provide centralized control and comprehensive security for all your inbound and outbound email. The hybrid structure of Progent's Email Guard integrates a Cloud Protection Layer with a local gateway device to offer complete protection against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. Email Guard's cloud filter serves as a first line of defense and blocks most unwanted email from reaching your network firewall. This reduces your exposure to external threats and saves system bandwidth and storage. Email Guard's on-premises security gateway device provides a further level of analysis for incoming email. For outgoing email, the on-premises gateway offers anti-virus and anti-spam protection, DLP, and email encryption. The on-premises gateway can also help Exchange Server to monitor and safeguard internal email that stays inside your corporate firewall. For more information, visit Email Guard spam and content filtering.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
ProSight WAN Watch is a network infrastructure management service that makes it simple and inexpensive for small and mid-sized businesses to map, monitor, reconfigure and troubleshoot their networking appliances such as switches, firewalls, and access points as well as servers, client computers and other devices. Incorporating state-of-the-art RMM technology, WAN Watch makes sure that infrastructure topology maps are always updated, captures and manages the configuration information of virtually all devices connected to your network, monitors performance, and sends alerts when potential issues are discovered. By automating complex network management activities, WAN Watch can knock hours off ordinary chores such as network mapping, reconfiguring your network, finding appliances that require important software patches, or isolating performance bottlenecks. Find out more about ProSight WAN Watch network infrastructure management services.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that uses state-of-the-art remote monitoring and management (RMM) technology to keep your network operating at peak levels by tracking the state of critical computers that power your business network. When ProSight LAN Watch detects an issue, an alert is transmitted immediately to your specified IT management staff and your assigned Progent engineering consultant so all potential issues can be addressed before they have a chance to impact productivity Find out more about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small organization can have its key servers and apps hosted in a secure fault tolerant data center on a fast virtual machine host set up and maintained by Progent's network support professionals. Under Progent's ProSight Virtual Hosting model, the client retains ownership of the data, the OS software, and the apps. Because the environment is virtualized, it can be ported immediately to an alternate hardware environment without requiring a time-consuming and difficult configuration process. With ProSight Virtual Hosting, you are not tied a single hosting service. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, maintain, retrieve and protect data about your network infrastructure, procedures, business apps, and services. You can quickly find passwords or serial numbers and be alerted automatically about upcoming expirations of SSL certificates or domains. By updating and organizing your network documentation, you can eliminate as much as 50% of time wasted searching for vital information about your IT network. ProSight IT Asset Management includes a common location for storing and sharing all documents related to managing your network infrastructure such as standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also offers a high level of automation for gathering and associating IT data. Whether youíre making enhancements, doing regular maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the information you require as soon as you need it. Find out more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and low-cost way for small and mid-size organizations to obtain an unbiased evaluation of the health of their information system. Powered by a selection of the leading remote monitoring and management platforms available, and overseen by Progent's certified team of information technology experts, ProSight Network Audits help you see how well the deployment of your core infrastructure devices conform to best practices. The Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and deliver immediate ROI like a cleaner Active Directory (AD) environment. Both versions also come with a year of advanced remote network monitoring and management. Advantages can include easier management, improved compliance with data security standards, higher utilization of IT assets, quicker problem resolution, more reliable backup and recovery, and higher availability. See more about ProSight Network Audits IT infrastructure review.
Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is an affordable service based on a brief phone discussion with a Progent backup/recovery expert. The fact-finding interview is designed to help assess your company's preparedness either to block or recover quickly after an attack by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you personally to gather information concerning your current security profile and backup system, and Progent will then produce a custom Basic Security and Best Practices Report document describing how you can follow industry best practices to create an efficient security and backup system that meets your company's needs. For additional information, refer to The ProSight Ransomware Preparedness Report Service.
Special Consulting Programs Offered by Progent
Progent can provide the services of world-class remote consulting experts for special information technology programs. Progent's rates for ongoing development or consulting tasks are determined based on the level of expertise of the consultants assigned. Progent's background in these special areas of information technology enables customers to complete major projects economically and on schedule. Progent's special online engineering solutions include:
How Your Ottawa Business Can Contact Progent's Remote Service Professionals
Help Desk Expertise
Progent's Help Desk service options for companies with environments based on Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux technology include full-service Help Desk Call Center services, co-managed Help Desk support services, and Helpdesk process consulting.
Progent's Standard Help Desk Services offer small organizations a complete service desk solution that handles all facets of online desktop support from initial requests through trouble ticket generation, screen sharing, status tracking, problem resolution, and management reports. Progent provides help desk services at a significant discount off Progent's regular desktop support rates, and Progent offers the option of rapid on-demand escalation to subject matter experts to handle the most problems.
Progent's Call Center consulting support can assist you in creating an efficient new Call Center or enhancing your current one, evaluating or enhancing Help Desk software products to handle the particular demands of your company, or providing occasional online personnel to reinforce your existing Call Center resources to deal with demanding events such as software transitions, major upgrades, or installing brand new applications.
Progent's Help Desk staff of experienced network professionals gives your clients in Ottawa Ontario rapid assistance from a dependable network service resource with extensive experience offering phone support and online repair service for computer environments based on Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux components. Progent's concentration is to earn the Call Center the reputation as a crucial driver of company performance, and Progent's goal is to solve rather than simply document network issues.
- Business Applications Services: Training, Programming, and Problem Solving
Progent's Applications Experts Team provides phone-based professional engineering expertise and training in key application areas that include Enterprise Requirements Planning, MRP, accounting system customization, and Customer Relationship Management. Progent also can deliver consulting expertise, customization, and training for Microsoft business applications including CRM, Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. For more concerning Progent's consulting, programming, and education services, see Progent's Business Application Experts Team.
- Centralized and Streamlined Administration of Hybrid Cloud Environments
Microsoft System Center 2016 unifies and automates the management of hybrid cloud networks by offering advanced integration with Windows Server 2016, Windows 10 clients; seamless integration of heterogeneous networks that include various Linux distributions, Microsoft Hyper-V and VMware; and expanded cloud support including tighter integration with Intune for iPhone and Google Android smartphone management plus native integration with Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center 2016 consulting experts offer world-class remote and onsite expertise for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help you to design and install a new implementation of System Center 2016, extend or tune your current one, upgrade efficiently from a prior release of System Center, or troubleshoot your System Center environment.
- Online IT Infrastructure Monitoring Support
Progent offers businesses in Ottawa Ontario remote IT infrastructure monitoring and reporting by providing Microsoft System Center Operations Manager (SCOM 2016) consulting and System Center 2012 Operations Manager support. Progent can tune Operations Manager to fit your environment so your network support is proactive rather than reactive. By detecting possible trouble spots before they grow into network outages, remote monitoring can minimize stressful and costly service crises. Progent can also use server and infrastructure monitoring products such as Nagios and MRTG to analyze UNIX, Linux, Sun Solaris, or Apple macOS and OS X networks, Microsoft networks, or systems based on a combination of operating systems.
To contact Progent about emergency online assistance with Windows, Apple macOS and OS X, or Linux/UNIX networks, go to Progent's Emergency Remote Support, phone 1-800-993-9400, or refer to Contact Progent.
For businesses and startups in Ottawa Ontario, Progent's online network support specialists are ready to provide expert and affordable system support the moment your company requires it. More than a decade of offering remote technical assistance has earned Microsoft Partner certification for Progent's consultants and has allowed Progent to develop high-end troubleshooting skills and to fine tune remote access technology to solve IT problems rapidly while eliminating the cost and lost productivity associated with on-premises support calls.
Even if your Ottawa office deals with a regular freelance consultant or maintains a full time organization that can deal with day-to-day computer problems, Progentís Microsoft and Cisco certified engineers are available to offer a convenient and seamless remote expansion of your on-site resources for situations when your regular service personnel either don't have the time or the expertise to fix sudden system crises or particularly complicated integration projects.
Benefits of Progent's IT Support for Businesses in Ottawa Ontario
Progent's online support services enable your Ottawa business to realize the advantages of immediate, world-class IT support without the expense of maintaining a full-time IT organization. Your information system will acquire added business worth by being increasingly available, efficient, and secure. Benefits to your company include:
- Seamless virtual extension of your on-site support resources
With most organizations in Ottawa Ontario, nearby network support providers, whether consisting of outside consultants or a full-time maintenance staff, can handle typical network issues. On the other hand, IT crises may occur when local support personnel are overstretched or unavailable, and some problems may involve IT products that is unfamiliar to your onsite service people. In these cases, Progent's online support professionals provide a convenient, fast, and economical way to augment your local help and to convey valuable information to improve your capability to handle future issues locally.
- Less Reliance on Freelance Consultants
For network maintenance, smaller businesses commonly depend on independent freelance service providers. While freelance consultants carry smaller overhead than big service organizations and can often charge marginally less, they are occasionally overextended, making it hard to respond quickly to crisis situations. If an independent consultant is occupied with another client, sick, on a trip, or in training, the lack of reserve personnel may force your business to go without assistance during an emergency. As your company expands, system downtime and trouble with critical applications are more costly. The budget you thought you were saving on an independent can be consumed fast by lost productivity. Progent provides an on-call source of backup support expertise to insure your network remains available.
- Create a Scalable Basis for Smooth Growth
Companies often begin with an IT architecture implemented on a shoestring budget. Without a strong framework, band-aid repairs can get thrown on top of a shaky foundation. When a network grows, reliability and scalability problems can impede the success of the organization. Such poorly designed systems require proper analysis, intelligent long-term planning, and wide IT knowledge to evolve to a system architecture that can provide the solid foundation to handle current business requirements and ease downstream growth.
- Interact with Solution Providers Instead of Product Vendors
Smaller companies require advice and technical training to negotiate an increasingly complex maze of technology alternatives available for accelerating business growth and enhancing productivity. These companies do not need a computer consultant who is trying to earn a commission on a certain vendor's technology. Network support and product selling can lead to a scenario where the proposed
solution is designed around a profitable technology rather than the true requirements of a business. Progent eliminates these dilemmas by offering only services instead of products. This enables Progent to match IT expertise with the best needs of customers.
What Makes Progent Unique from Other Service Organizations?
Progent is a Microsoft Partner support firm and Progent's number of employees, depth of IT experience, refined remote support tools, and familiarity with corporate IT enable offices to escape the limitations of excessive reliance on smaller service organizations, independent freelance service providers, or over-stretched internal IT help.
Progent stands out by providing:
How Does Our Company Begin Receiving Online Network Support from Progent?
- Certified Knowledge of Microsoft's Full Family of Servers
Progent can provide world-class expertise for Microsoftís leading server products with services such as Microsoft Windows Server 2019 migration services, Windows Server 2016 hybrid cloud integration, Windows 2012 R2 Server migration and integration help, Windows Server 2008 R2 support, Windows 2003 Server upgrades, MS Exchange Server 2019 deployment, Microsoft Exchange 2016 migration, Exchange Server 2013 configuration, Exchange 2010 Server management, Microsoft Exchange 2007 Server and Microsoft Exchange Server 2003 moves, plus MS SQL Server 2019 hybrid integration expertise, MS SQL Server 2017 migration, SQL Server 2016 integration and development, Microsoft SQL Server 2014 support, and Microsoft SQL Server 2012 management and troubleshooting.
- Value Pricing
Progent's pricing model is to charge for phone service and on-premises help per minute. Consequently, you are invoiced just for received support. Progent does not demand a higher rate for off-hours or emergency support, and within California or in regions where Progent provides on-premises support, Progent does not bill for travel time except for emergency support where on-site work is less than four hours. Also, Progent applies no initialization fee and asks no monthly commitment for services delivered during normal working hours. Many support organizations impose large minimum fees or charge for each fifteen minutes or longer. Progent's fine granularity eliminates big bills for quick repairs so you will not be forced to allow simple problems to fester.
- Full Records of IT Services
Progent has developed a comprehensive support reporting system that stores and formats complete documentation for all delivered support activities. Unlike some independent consultants or small support firms who offer minimal documentation or details of services performed, each service provided by Progent is accompanied by full documentation. Every Progent staff member has access to the support reports sent by every consultant to each customer. The discipline of documenting and archiving support activity allows more effective service and eliminates a variety of typical problems such as when a support client is effectively held hostage to a consultant who refuses to release the keys to the kingdom.
- Automated Network Monitoring with Microsoft System Center Operations Manager
Progent is one of the only IT service firms to provide round-the-clock system tracking services powered by MS Operations Manager. MS System Center Operations Manager allows your network support to be proactive rather than reactive. By anticipating potential problems before they cause downtime, system monitoring can keep your IT network from painful and costly service disruptions.
To initiate Progent's Nationwide Remote Support services or to find out more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for network help, go to Immediate Network Support.