Fast and Affordable Remote Help for Ottawa Ontario Networks
Fast Remote Technical Support for Ottawa NetworksFor businesses located in Ottawa Ontario, Progent offers remote support for computer systems based on Microsoft, Cisco, Apple macOS and OS X, or Linux/UNIX platforms. Progent's Microsoft Premier consulting experts have provided remote support to companies in every state in the United States. (See recommendations from Progent's customers.) In addition, Progent can furnish the consultation services of Cisco CCIE network specialists to help with complex networking issues, as well as the services of CISA and CISSP-qualified security experts to handle high-level security architecture and diagnostic jobs.

Progent's online support experts offer exceptional leverage due to the fact that they possess the real-world experience and have access to the sophisticated technology required to solve most information system problems rapidly. This lowers immediate costs because solutions accumulate minimal billable consulting minutes. Online support also avoids the expense of dispatching a consultant to your site. Your company benefits additionally in indirect costs by minimizing or eliminating system downtime and related costs due to business discontinuity, disgruntled customers and vendors, unproductive workers, and distracted executives. Progent's advanced remote consulting experience is particularly valuable for businesses that rely on public clouds for vital network infrastructure or applications like Azure, Exchange Online, Amazon AWA, Google Cloud Platform (GCP), or where onsite support may not be useful.

Progent's billing model for online help is designed to stretch your IT service investment. Progent charges on a per-minute basis for phone assistance, so you are charged only for the support that you receive. Unlike typical online service organizations, Progent requires no service activation charge or minimum job duration. Progent's one-minute granularity and clean policy for billing do away with situations where fast solutions manage to turn into substantial tabs. Progent's skill at handling problems efficiently means you spends less cash.

Progent's Online Consulting and Troubleshooting Expertise
Through years of experience, Progent has mastered a collection of customized tools and proven processes which permit the maximum level of effectiveness for online help and repair for information systems of all sizes. Progent offers secure VPN support for VPN gateways from multiple popular vendors such as Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN connectivity permits the experts of Progent's remote service group to communicate with your environment remotely without breaching corporate security.

Progent's proven customer support database application maintains thorough records describing the support that Progent's customers have received. Progent's authorized consultants have the benefit of the details of assistance delivered to each Progent client by every Progent engineer. This database of anomalies and resolutions is structured as a quickly retrievable internal database that permits Progent's online support engineers to communicate their experiences with the whole team to make sure that the value of Progent's technical support grows daily. Progent's extensive list of accreditations and working relationships with important technology companies such as Cisco and Microsoft open up other massive technical knowledge bases and allow fast access to vendors' internal engineering staff so Progent's online consulting specialists can arrive at the best solutions promptly.

Remote support services offered by Progent to companies in Ottawa Ontario include:

ProSight Flat-rate Managed IT Services for Small and Medium Size Organizations
Progent provides a selection of low-cost, flat-rate managed services intended to enable small and medium-size organizations to benefit from the same best-of-breed IT solutions used by many of the industry's leading enterprises. Progent's ProSight portfolio of outsourced network management services addresses all key facets of modern networking such as email content filtering, behavioral-based threat defense, automated backup/recovery, infrastructure monitoring and management, VM hosting, and network resources documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection solution that utilizes cutting edge behavior machine learning tools to guard endpoints and servers and VMs against modern malware attacks like ransomware and email phishing, which routinely get by traditional signature-based anti-virus tools. ProSight ASM protects local and cloud resources and provides a single platform to automate the complete malware attack progression including blocking, infiltration detection, mitigation, remediation, and forensics. Top features include one-click rollback using Windows VSS and real-time system-wide immunization against newly discovered threats. Read more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Protection and Exchange Filtering
    Progent's ProSight Enhanced Security Protection managed services deliver affordable multi-layer protection for physical servers and virtual machines, workstations, smartphones, and Exchange Server. ProSight ESP utilizes contextual security and advanced heuristics for continuously monitoring and reacting to security threats from all attack vectors. ProSight ESP offers two-way firewall protection, penetration alerts, device management, and web filtering through leading-edge technologies incorporated within one agent accessible from a single console. Progent's security and virtualization experts can help you to design and implement a ProSight ESP environment that addresses your organization's specific needs and that allows you achieve and demonstrate compliance with government and industry information protection regulations. Progent will assist you define and configure policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alerts that require urgent attention. Progent's consultants can also help your company to set up and verify a backup and restore solution such as ProSight Data Protection Services (DPS) so you can get back in business rapidly from a potentially disastrous security attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Microsoft Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services offer small and medium-sized businesses a low cost and fully managed service for reliable backup/disaster recovery (BDR). For a low monthly price, ProSight DPS automates your backup processes and enables fast recovery of vital data, apps and virtual machines that have become lost or corrupted as a result of hardware failures, software bugs, disasters, human mistakes, or malicious attacks like ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, apps, system images, as well as Hyper-V and VMware images/. Critical data can be backed up on the cloud, to an on-promises storage device, or to both. Progent's cloud backup specialists can deliver advanced expertise to configure ProSight DPS to to comply with regulatory requirements like HIPAA, FIRPA, and PCI and, whenever necessary, can help you to recover your business-critical information. Find out more about ProSight DPS Managed Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that incorporates the infrastructure of leading data security companies to provide centralized control and comprehensive security for all your inbound and outbound email. The hybrid structure of Progent's Email Guard integrates a Cloud Protection Layer with a local gateway device to offer complete protection against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. Email Guard's cloud filter serves as a first line of defense and blocks most unwanted email from reaching your network firewall. This reduces your exposure to external threats and saves system bandwidth and storage. Email Guard's on-premises security gateway device provides a further level of analysis for incoming email. For outgoing email, the on-premises gateway offers anti-virus and anti-spam protection, DLP, and email encryption. The on-premises gateway can also help Exchange Server to monitor and safeguard internal email that stays inside your corporate firewall. For more information, visit Email Guard spam and content filtering.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is a network infrastructure management service that makes it simple and inexpensive for small and mid-sized businesses to map, monitor, reconfigure and troubleshoot their networking appliances such as switches, firewalls, and access points as well as servers, client computers and other devices. Incorporating state-of-the-art RMM technology, WAN Watch makes sure that infrastructure topology maps are always updated, captures and manages the configuration information of virtually all devices connected to your network, monitors performance, and sends alerts when potential issues are discovered. By automating complex network management activities, WAN Watch can knock hours off ordinary chores such as network mapping, reconfiguring your network, finding appliances that require important software patches, or isolating performance bottlenecks. Find out more about ProSight WAN Watch network infrastructure management services.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that uses state-of-the-art remote monitoring and management (RMM) technology to keep your network operating at peak levels by tracking the state of critical computers that power your business network. When ProSight LAN Watch detects an issue, an alert is transmitted immediately to your specified IT management staff and your assigned Progent engineering consultant so all potential issues can be addressed before they have a chance to impact productivity Find out more about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small organization can have its key servers and apps hosted in a secure fault tolerant data center on a fast virtual machine host set up and maintained by Progent's network support professionals. Under Progent's ProSight Virtual Hosting model, the client retains ownership of the data, the OS software, and the apps. Because the environment is virtualized, it can be ported immediately to an alternate hardware environment without requiring a time-consuming and difficult configuration process. With ProSight Virtual Hosting, you are not tied a single hosting service. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, maintain, retrieve and protect data about your network infrastructure, procedures, business apps, and services. You can quickly find passwords or serial numbers and be alerted automatically about upcoming expirations of SSL certificates or domains. By updating and organizing your network documentation, you can eliminate as much as 50% of time wasted searching for vital information about your IT network. ProSight IT Asset Management includes a common location for storing and sharing all documents related to managing your network infrastructure such as standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also offers a high level of automation for gathering and associating IT data. Whether youíre making enhancements, doing regular maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the information you require as soon as you need it. Find out more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and low-cost way for small and mid-size organizations to obtain an unbiased evaluation of the health of their information system. Powered by a selection of the leading remote monitoring and management platforms available, and overseen by Progent's certified team of information technology experts, ProSight Network Audits help you see how well the deployment of your core infrastructure devices conform to best practices. The Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and deliver immediate ROI like a cleaner Active Directory (AD) environment. Both versions also come with a year of advanced remote network monitoring and management. Advantages can include easier management, improved compliance with data security standards, higher utilization of IT assets, quicker problem resolution, more reliable backup and recovery, and higher availability. See more about ProSight Network Audits IT infrastructure review.

Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is an affordable service based on a brief phone discussion with a Progent backup/recovery expert. The fact-finding interview is designed to help assess your company's preparedness either to block or recover quickly after an attack by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you personally to gather information concerning your current security profile and backup system, and Progent will then produce a custom Basic Security and Best Practices Report document describing how you can follow industry best practices to create an efficient security and backup system that meets your company's needs. For additional information, refer to The ProSight Ransomware Preparedness Report Service.

Special Consulting Programs Offered by Progent
Progent can provide the services of world-class remote consulting experts for special information technology programs. Progent's rates for ongoing development or consulting tasks are determined based on the level of expertise of the consultants assigned. Progent's background in these special areas of information technology enables customers to complete major projects economically and on schedule. Progent's special online engineering solutions include:

  • Help Desk Expertise
    Progent's Help Desk service options for companies with environments based on Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux technology include full-service Help Desk Call Center services, co-managed Help Desk support services, and Helpdesk process consulting. Progent's Standard Help Desk Services offer small organizations a complete service desk solution that handles all facets of online desktop support from initial requests through trouble ticket generation, screen sharing, status tracking, problem resolution, and management reports. Progent provides help desk services at a significant discount off Progent's regular desktop support rates, and Progent offers the option of rapid on-demand escalation to subject matter experts to handle the most problems.

    Progent's Call Center consulting support can assist you in creating an efficient new Call Center or enhancing your current one, evaluating or enhancing Help Desk software products to handle the particular demands of your company, or providing occasional online personnel to reinforce your existing Call Center resources to deal with demanding events such as software transitions, major upgrades, or installing brand new applications.

    Progent's Help Desk staff of experienced network professionals gives your clients in Ottawa Ontario rapid assistance from a dependable network service resource with extensive experience offering phone support and online repair service for computer environments based on Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux components. Progent's concentration is to earn the Call Center the reputation as a crucial driver of company performance, and Progent's goal is to solve rather than simply document network issues.

  • Business Applications Services: Training, Programming, and Problem Solving
    Progent's Applications Experts Team provides phone-based professional engineering expertise and training in key application areas that include Enterprise Requirements Planning, MRP, accounting system customization, and Customer Relationship Management. Progent also can deliver consulting expertise, customization, and training for Microsoft business applications including CRM, Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. For more concerning Progent's consulting, programming, and education services, see Progent's Business Application Experts Team.

  • Centralized and Streamlined Administration of Hybrid Cloud Environments
    Microsoft System Center 2016 unifies and automates the management of hybrid cloud networks by offering advanced integration with Windows Server 2016, Windows 10 clients; seamless integration of heterogeneous networks that include various Linux distributions, Microsoft Hyper-V and VMware; and expanded cloud support including tighter integration with Intune for iPhone and Google Android smartphone management plus native integration with Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center 2016 consulting experts offer world-class remote and onsite expertise for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help you to design and install a new implementation of System Center 2016, extend or tune your current one, upgrade efficiently from a prior release of System Center, or troubleshoot your System Center environment.

  • Online IT Infrastructure Monitoring Support
    Progent offers businesses in Ottawa Ontario remote IT infrastructure monitoring and reporting by providing Microsoft System Center Operations Manager (SCOM 2016) consulting and System Center 2012 Operations Manager support. Progent can tune Operations Manager to fit your environment so your network support is proactive rather than reactive. By detecting possible trouble spots before they grow into network outages, remote monitoring can minimize stressful and costly service crises. Progent can also use server and infrastructure monitoring products such as Nagios and MRTG to analyze UNIX, Linux, Sun Solaris, or Apple macOS and OS X networks, Microsoft networks, or systems based on a combination of operating systems.
How Your Ottawa Business Can Contact Progent's Remote Service Professionals
To contact Progent about emergency online assistance with Windows, Apple macOS and OS X, or Linux/UNIX networks, go to Progent's Emergency Remote Support, phone 1-800-993-9400, or refer to Contact Progent. For businesses and startups in Ottawa Ontario, Progent's online network support specialists are ready to provide expert and affordable system support the moment your company requires it. More than a decade of offering remote technical assistance has earned Microsoft Partner certification for Progent's consultants and has allowed Progent to develop high-end troubleshooting skills and to fine tune remote access technology to solve IT problems rapidly while eliminating the cost and lost productivity associated with on-premises support calls.

Even if your Ottawa office deals with a regular freelance consultant or maintains a full time organization that can deal with day-to-day computer problems, Progentís Microsoft and Cisco certified engineers are available to offer a convenient and seamless remote expansion of your on-site resources for situations when your regular service personnel either don't have the time or the expertise to fix sudden system crises or particularly complicated integration projects.

Benefits of Progent's IT Support for Businesses in Ottawa Ontario
Progent's online support services enable your Ottawa business to realize the advantages of immediate, world-class IT support without the expense of maintaining a full-time IT organization. Your information system will acquire added business worth by being increasingly available, efficient, and secure. Benefits to your company include:

  • Seamless virtual extension of your on-site support resources
    With most organizations in Ottawa Ontario, nearby network support providers, whether consisting of outside consultants or a full-time maintenance staff, can handle typical network issues. On the other hand, IT crises may occur when local support personnel are overstretched or unavailable, and some problems may involve IT products that is unfamiliar to your onsite service people. In these cases, Progent's online support professionals provide a convenient, fast, and economical way to augment your local help and to convey valuable information to improve your capability to handle future issues locally.

  • Less Reliance on Freelance Consultants
    For network maintenance, smaller businesses commonly depend on independent freelance service providers. While freelance consultants carry smaller overhead than big service organizations and can often charge marginally less, they are occasionally overextended, making it hard to respond quickly to crisis situations. If an independent consultant is occupied with another client, sick, on a trip, or in training, the lack of reserve personnel may force your business to go without assistance during an emergency. As your company expands, system downtime and trouble with critical applications are more costly. The budget you thought you were saving on an independent can be consumed fast by lost productivity. Progent provides an on-call source of backup support expertise to insure your network remains available.

  • Create a Scalable Basis for Smooth Growth
    Companies often begin with an IT architecture implemented on a shoestring budget. Without a strong framework, band-aid repairs can get thrown on top of a shaky foundation. When a network grows, reliability and scalability problems can impede the success of the organization. Such poorly designed systems require proper analysis, intelligent long-term planning, and wide IT knowledge to evolve to a system architecture that can provide the solid foundation to handle current business requirements and ease downstream growth.

  • Interact with Solution Providers Instead of Product Vendors
    Smaller companies require advice and technical training to negotiate an increasingly complex maze of technology alternatives available for accelerating business growth and enhancing productivity. These companies do not need a computer consultant who is trying to earn a commission on a certain vendor's technology. Network support and product selling can lead to a scenario where the proposed solution is designed around a profitable technology rather than the true requirements of a business. Progent eliminates these dilemmas by offering only services instead of products. This enables Progent to match IT expertise with the best needs of customers.

What Makes Progent Unique from Other Service Organizations?
Progent is a Microsoft Partner support firm and Progent's number of employees, depth of IT experience, refined remote support tools, and familiarity with corporate IT enable offices to escape the limitations of excessive reliance on smaller service organizations, independent freelance service providers, or over-stretched internal IT help.

Progent stands out by providing:

How Does Our Company Begin Receiving Online Network Support from Progent?
To initiate Progent's Nationwide Remote Support services or to find out more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for network help, go to Immediate Network Support.



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    Progentís Co-managed Help Desk service allows your business to share responsibilities for Help Desk support seamlessly between your IT staff and Progent's large roster of certified technical support engineers and subject matter experts. Progentís Help Desk Co-management service is a collaborative service desk solution built around the top shared PSA platform for managing end-user service requests, ticketing, responsibility, status tracking, and reporting.

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    DoubleTake/Carbonite Software offers a family of products intended to provide small and midsize businesses a range of affordable solutions for replicating and recovering business-critical applications including Exchange, Microsoft SQL Server, RIM Blackberry, and Microsoft SharePoint. Progentís disaster recovery planning consultants have extensive experience incorporating DoubleTake/Carbonite products into small business IT systems to create a high state of fault tolerance and disaster recovery readiness at a budget-friendly price.

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    Cisco's Firepower Next Generation Firewalls deliver a significant performance improvement compared to Cisco's popular ASA 5500-X security appliances and offer centralized management and automation of advanced security features such as application visibility, next-generation intrusion protection with risk prioritization, advanced malware protection (AMP), DDoS mitigation, and sandboxing. Progent's Cisco CCIE-certified firewall consultants can assist you to plan and carry out a smooth upgrade to Cisco Firepower Series firewalls from Cisco's legacy ASA 5500-X, ASA 5500, or PIX appliances and help you enhance Firepower firewalls with Cisco's cloud-based services to create and centrally manage IT ecosystems that span branch offices, data centers, and cloud resources.

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    Progent's Cisco-certified CCIE network experts can help you to manage your current PIX or Cisco ASA 5500 security appliances or migrate efficiently to ASA 5500-X firewalls with Firepower Services. Progent can also help you to plan, deploy, optimize, administer and troubleshoot firewall solutions built around Cisco ASA 5500-X firewalls with Firepower Services

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    Progent's CISSP-certified cybersecurity consultants can help organizations of any size with any aspect of IT security. Progent can create cost-effective security solutions that protect a small office from modern threats or Progent can design, configure, and manage an end-to-end security environment for hybrid networks that support onsite, online, and mobile clients accessing IT resources spread across a mix of physical datacenters and public and private clouds.

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  • ProSight Next Generation Endpoint Protection Technical Support Services
    ProSight Ransomware Recovery Support

    ProSight Active Security Monitoring is an endpoint protection service that incorporates next generation behavior-based machine learning technology to guard endpoints as well as servers and VMs against new malware attacks like ransomware and file-less exploits, which easily evade traditional signature-matching AV tools. ProSight Active Security Monitoring safeguards local and cloud resources and offers a unified platform to address the complete threat progression including blocking, infiltration detection, containment, remediation, and post-attack forensics. Key capabilities include single-click rollback with Windows VSS and real-time network-wide immunization against newly discovered threats.

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    Progent can help small companies to migrate all or part of their network infrastructure to the Microsoft Azure cloud. This can streamline network administration and reduce hardware investments. Azure includes a wealth of public cloud services and Progent can help you to evaluate the advantages and limitations of various cloud computing architectures you can use with Azure. Progent can show you how to manage cloud-resident or hybrid cloud and on-premises apps and resources and ensure you sidestep the typical mistakes small organizations make when moving to the cloud. Progent can show you how to configure cloud servers on Azure Virtual Machines, utilize VHD storage with Azure Storage, manage authentication with Azure Active Directory, and create transparent backup services with Azure Backup. Progent can also show you how to configure firewalls and VPN connections and to manage Apple iOS devices and Google Android handhelds.

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  • Data Protection Manager 2016 Storage Pools Help and Support
    Top Rated Data Protection Manager 2016 and Azure Recovery Services Support

    System Center 2016 Data Protection Manager (SCDPM 2016) offers automatic backup and easy recovery functions for Microsoft networks. Data Protection Manager 2016 delivers application-sensitive protection for key workloads such as Microsoft SQL Server, Exchange and SharePoint Server, backs up Windows and Linux virtual machines, works with VMs running on Windows Hyper-V as well as VMware, and integrates seamlessly with Microsoft Azure for convenient cloud-based backup and recovery. Progent's Microsoft-certified consultants can help businesses of any size to design, implement, administer, and troubleshoot an enterprise-wide backup/restore system built around System Center 2016 Data Protection Manager. Progent can assist you to migrate from a previous release of DPM or from a legacy system, and Progent can tune your SCDPM 2016 environment for on premises, hosted, cloud or hybrid deployment models. Progent offers remote or onsite support and can deliver as-needed guidance to resolve challenging issues or deliver end-to-end project management or co-management services to help you finish your Data Protection Manager 2016 deployment on schedule and on budget.

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