Immediate Remote Troubleshooting for Ottawa Ontario Networks
Immediate Remote Technical Support for Ottawa SystemsFor companies located in Ottawa Ontario, Progent offers remote support for information systems based on any combination of Microsoft, Cisco, macOS and OS, or Linux platforms. Progent's Microsoft Premier consulting experts have provided online troubleshooting to companies in every state in the United States. (Check out testimonials from Progent's clients.) Progent also can furnish the consultation services of Cisco CCIE-qualified network specialists to handle complex infrastructure problems, as well as the services of CISA and CISSP-certified security consultants to handle advanced security design and troubleshooting issues.

Progent's remote support experts offer excellent value because they have the practical experience and have access to the sophisticated technology required to resolve the majority of information system problems rapidly. Efficient support reduces immediate expenses because solutions require minimal billable minutes. Online support also avoids the cost of sending an engineer to your location. Your company saves even more with incidental costs by minimizing or eliminating system downtime and related costs due to business discontinuity, disgruntled customers and vendors, unproductive employees, and distracted management. Progent's extensive online consulting know-how is particularly helpful for businesses that are dependent on public clouds for vital infrastructure or software like Microsoft Azure, Microsoft 365 Exchange Online, Amazon AWA, Google Cloud Platform, or where on-premises tech support may not be an option.

Progent's billing policy for remote support is designed to stretch your IT service dollar. Progent bills by the minute for telephone-based consulting, so you pay exclusively for the services that you receive. In contrast to typical remote support firms, Progent asks for no initialization fee or minimum fees. Progent's per-minute billing unit and clean policy for billing do away with scenarios where fast repairs manage to turn into large tabs. Progent's skill at dealing with technical issues efficiently means you saves money.

Progent's Online Consulting and Troubleshooting Services
Over time, Progent has fine tuned a collection of customized tools and field-proven processes which promote the highest degree of efficiency for online consulting and troubleshooting for IT networks of any size. Progent's remote service group can interface to your computer system without compromising system security.

Progent's proven service database system keeps comprehensive records describing all service that Progent's customers have received. Progent's authorized engineers have access to the details of support provided to every customer by every Progent consultant. This archive of anomalies and resolutions is structured as a readily accessible support knowledge base that enables Progent's remote technical experts to share their knowledge with the whole team to make sure that the efficiency of Progent's technical support improves daily. Progent's extensive list of certifications and working associations with key vendors including Cisco and Microsoft open up other vast technical support databases and allow quick access to vendors' internal engineering staff so Progent's online consulting experts can come up with optimal resolutions quickly.

Remote services available from Progent to clients in Ottawa Ontario include:

ProSight Subscription-based Services for Small and Medium Size Organizations
Progent provides a family of low-cost, subscription-based managed services intended to enable small and medium-size businesses to utilize the same advanced IT solutions used by some of the industry's leading corporations. Progent's ProSight suite of network monitoring and management services covers all critical areas of information technology such as email protection, threat defense based on machine leaning, cloud-based backup/recovery, infrastructure management, VM hosting, and network asset documentation management. ProSight managed services include:

  • ProSight LAN Watch: Network, Server, and Endpoint Remote Monitoring Services
    ProSight LAN Watch is Progent's network, server and endpoint monitoring service that uses state-of-the-art remote monitoring and management (RMM) techniques to keep your IT system operating efficiently by tracking the state of critical assets that power your business network. When ProSight LAN Watch detects a problem, an alert is transmitted immediately to your designated IT staff and your assigned Progent consultant so that any looming issues can be addressed before they have a chance to disrupt your network. Find out more details about ProSight LAN Watch server and desktop monitoring services.
  • ProSight LAN Watch with NinjaOne RMM: Unified RMM Solution for Networks, Servers, and Workstations
    ProSight LAN Watch with NinjaOne RMM software offers a unified, cloud-based platform for managing your network, server, and desktop devices by providing tools for streamlining common tedious jobs. These can include health checking, update management, automated repairs, endpoint setup, backup and restore, A/V protection, remote access, standard and custom scripts, asset inventory, endpoint status reporting, and troubleshooting support. If ProSight LAN Watch with NinjaOne RMM spots a serious issue, it sends an alarm to your designated IT staff and your assigned Progent technical consultant so potential issues can be taken care of before they interfere with productivity. Learn more about ProSight LAN Watch with NinjaOne RMM server and desktop remote monitoring services.
  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    Progent's ProSight WAN Watch is a network infrastructure management service that makes it easy and inexpensive for small and mid-sized organizations to map out, track, optimize and troubleshoot their connectivity hardware such as switches, firewalls, and wireless controllers plus servers, endpoints and other networked devices. Incorporating state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that network maps are always current, captures and displays the configuration of virtually all devices on your network, tracks performance, and sends notices when potential issues are detected. By automating time-consuming network management activities, WAN Watch can knock hours off common tasks like making network diagrams, expanding your network, finding appliances that require critical software patches, or identifying the cause of performance issues. Find out more details about ProSight WAN Watch network infrastructure monitoring and management consulting.

  • ProSight Reporting: In-depth Reporting for Ticketing and Network Monitoring Applications
    ProSight Reporting is an expanding family of real-time and in-depth reporting utilities created to work with the industry's top ticketing and network monitoring applications such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting incorporates Microsoft Graph and features color coding to surface and contextualize critical issues such as spotty support follow-through or machines with out-of-date AVs. By identifying ticketing or network health problems concisely and in near-real time, ProSight Reporting improves network value, lowers management overhead, and saves money. For details, visit ProSight Reporting for ticketing and network monitoring platforms.

  • ProSight Data Protection Services (DPS): Managed Backup and Recovery
    Progent has worked with advanced backup/restore technology companies to create ProSight Data Protection Services (DPS), a portfolio of management outsourcing plans that deliver backup-as-a-service (BaaS). ProSight DPS products automate and monitor your data backup processes and allow non-disruptive backup and fast recovery of critical files/folders, applications, system images, plus VMs. ProSight DPS helps you recover from data loss resulting from hardware breakdown, natural disasters, fire, malware like ransomware, human mistakes, malicious insiders, or software glitches. Managed services in the ProSight Data Protection Services selection include ProSight Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight ECHO Backup based on Barracuda purpose-built storage, and ProSight DPS MSP360 Cloud and On-prem Backup. Your Progent consultant can help you to identify which of these managed services are most appropriate for your IT environment.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the infrastructure of top information security companies to deliver centralized management and comprehensive protection for all your inbound and outbound email. The powerful structure of Progent's Email Guard combines cloud-based filtering with a local security gateway device to offer complete protection against spam, viruses, Denial of Service Attacks, DHAs, and other email-based malware. Email Guard's Cloud Protection Layer serves as a first line of defense and keeps most threats from making it to your security perimeter. This decreases your exposure to inbound threats and saves system bandwidth and storage. Email Guard's onsite security gateway appliance adds a deeper layer of analysis for inbound email. For outbound email, the local security gateway provides AV and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The on-premises gateway can also assist Exchange Server to track and protect internal email traffic that stays within your security perimeter. For more information, visit ProSight Email Guard spam filtering and data leakage protection.

  • ProSight Multi-Factor Authentication with Cisco Duo: Identity Validation, Endpoint Remediation, and Secure Single Sign-on (SSO)
    Progent's Duo MFA service plans incorporate Cisco's Duo technology to protect against compromised passwords by using two-factor authentication. Duo enables single-tap identity confirmation with Apple iOS, Android, and other personal devices. Using 2FA, when you log into a secured online account and enter your password you are asked to confirm your identity via a unit that only you have and that is accessed using a different ("out-of-band") network channel. A wide range of devices can be used for this second means of ID validation such as a smartphone or watch, a hardware/software token, a landline phone, etc. You may designate multiple validation devices. For details about ProSight Duo two-factor identity validation services, visit Duo MFA two-factor authentication services for access security.

  • ProSight Shared Help Desk: Outsourced and Shared Call Desk Services
    Progent's Co-managed Help Desk Service offers a transparent supplement to your in-house support resources. End user interaction with the Help Desk, delivery of support, escalation, ticket creation and updates, efficiency metrics, and maintenance of the service database are consistent regardless of whether incidents are resolved by your corporate network support organization, by Progent, or both. You have unrestricted versatility to extend or shrink your share of technical support work as circumstances demand. Progent provides startup deployment and onboarding of the professional services automation (PSA) software as well as documentation, validation and training. To learn more about ProSight Co-Managed Help Desk, refer to ProSight Co-Managed Call Desk.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint detection and response (EDR) service that incorporates SentinelOne's next generation behavior machine learning technology to defend endpoint devices as well as servers and VMs against new malware attacks such as ransomware and email phishing, which easily escape legacy signature-based AV products. ProSight Active Security Monitoring safeguards local and cloud-based resources and offers a unified platform to automate the entire malware attack lifecycle including protection, detection, mitigation, cleanup, and post-attack forensics. Top capabilities include single-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against new threats. Progent is a SentinelOne Partner, reseller, and integrator. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense powered by SentinelOne technology.

  • ProSight Enhanced Security Protection: Physical and Virtual Endpoint Security and Exchange Email Filtering
    ProSight Enhanced Security Protection (ESP) services offer ultra-affordable in-depth protection for physical servers and virtual machines, workstations, smartphones, and Exchange Server. ProSight ESP uses adaptive security and modern behavior analysis for round-the-clock monitoring and responding to cyber assaults from all vectors. ProSight ESP offers two-way firewall protection, penetration alerts, endpoint control, and web filtering via leading-edge tools incorporated within a single agent accessible from a unified control. Progent's data protection and virtualization experts can assist your business to plan and configure a ProSight ESP deployment that meets your company's specific needs and that helps you prove compliance with legal and industry information security standards. Progent will assist you define and configure security policies that ProSight ESP will enforce, and Progent will monitor your network and react to alerts that call for immediate action. Progent's consultants can also assist your company to set up and test a backup and restore solution like ProSight Data Protection Services so you can get back in business rapidly from a potentially disastrous cyber attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Exchange email filtering.

  • Patch Management: Software/Firmware Update Management Services
    Progent's support services for software and firmware patch management provide businesses of any size a flexible and affordable solution for evaluating, validating, scheduling, implementing, and tracking updates to your dynamic information system. In addition to optimizing the protection and reliability of your IT environment, Progent's patch management services free up time for your IT staff to concentrate on more strategic initiatives and activities that deliver maximum business value from your information network. Find out more about Progent's software/firmware update management support services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and applications hosted in a protected fault tolerant data center on a fast virtual machine host set up and managed by Progent's network support experts. Under Progent's ProSight Virtual Hosting model, the customer retains ownership of the data, the OS platforms, and the apps. Because the system is virtualized, it can be moved easily to an alternate hardware environment without requiring a time-consuming and difficult configuration process. With ProSight Virtual Hosting, your business is not tied one hosting provider. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, update, find and safeguard data about your IT infrastructure, processes, applications, and services. You can quickly find passwords or serial numbers and be warned about upcoming expirations of SSL certificates or domains. By cleaning up and organizing your IT documentation, you can eliminate up to 50% of time wasted trying to find critical information about your IT network. ProSight IT Asset Management features a common location for storing and sharing all documents related to managing your network infrastructure such as standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also offers advanced automation for collecting and associating IT information. Whether you're planning improvements, doing regular maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the information you need as soon as you need it. Find out more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and low-cost way for small and mid-size organizations to get an objective assessment of the overall health of their information system. Powered by some of the top remote monitoring and management platforms in the industry, and supervised by Progent's world-class group of IT professionals, ProSight Network Audits help you see how well the deployment of your core infrastructure devices adhere to industry best practices. The Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and provide immediate ROI like a cleaner Active Directory (AD) system. Both also include a year of advanced remote network monitoring and management (RMM). Benefits can include simpler management, better compliance with government and industry security regulations, higher utilization of IT assets, quicker troubleshooting, more dependable backup and restore, and higher availability. See more about Progent's ProSight Network Audits IT infrastructure assessment.

The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is an affordable service centered on a phone interview with a Progent information assurance expert. The interview is designed to help assess your company's preparedness either to stop or recover quickly after an attack by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you directly to gather information about your current antivirus tools and backup/recovery platform, and Progent will then produce a custom Basic Security and Best Practices Report describing how you can follow best practices to build an efficient AV and backup/recovery environment that aligns with your company's requirements. For additional information, see The ProSight Ransomware Preparedness Report.

Additional Consulting Services Offered by Progent
Progent offers the skills of world-class online consulting professionals for contract information technology projects. Billing rates for longer-term consulting tasks are set based on the level of expertise of the consultants involved. Progent's background in these special areas of information technology allows customers to complete major initiatives within budget and on time. Progent's special remote engineering solutions include:

  • Call Center Expertise
    Progent's Call Center programs for companies with networks based on Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux platforms include comprehensive Call Center services, co-managed Helpdesk services, and Call Center consulting. Progent's Standard Help Desk Services provide smaller businesses a complete solution that handles all aspects of online Level 1 desktop support from initial requests through trouble ticket generation, screen sharing, progress tracking, problem solving, and management reports. Progent provides call desk services at a substantial discount off Progent's normal desktop support rates, and Progent can provide the additional option of fast on-demand escalation to Level 2 and Level 3 experts to resolve challenging problems.

    Progent's Call Center consulting services can assist you in establishing an effective new Help Desk Call Center or improving your current one, identifying or modifying Call Center software products to address the particular demands of your business, or adding occasional phone support personnel to work with your existing Help Desk team during high-demand events like software transitions, mass upgrades, or installing brand new applications.

    Progent's Call Center staff of seasoned network professionals gives your customers in Ottawa Ontario immediate access to a large support resource with years of background providing phone support and online troubleshooting for networks powered by Windows, Cisco, macOS and OS X, or UNIX/Linux products. Progent's concentration is to earn the Call Center recognition as a solid driver of business performance, and Progent's policy is to fix instead of just annotate IT problems.

  • Applications Support: Education, Programming, and Integration
    Progent's Applications Experts staff can supply remote professional consulting expertise and training in key application fields such as Enterprise Requirements Planning, MRP, customizing accounting packages, and CRM. Progent also can deliver expertise, programming, and education for popular Microsoft business applications such as Microsoft CRM, MS Office Project, Office Word, and Office Excel. To read more on Progent's consulting, programming, and training offerings, visit Progent's Applications Experts Services.

  • Centralized and Automated Management of Hybrid Cloud Environments
    System Center unifies and automates the management of hybrid cloud networks through comprehensive support for Windows Server 2022, Windows 10 and Windows 11; seamless integration of heterogeneous environments that incorporate various Linux distributions, Microsoft Hyper-V and VMware vSphere; and expanded public and private cloud support such as closer integration with Intune for iPhone and Google Android smartphone administration plus built-in integration with Operations Management Suite for cloud-based analytics. Progent's System Center consulting experts offer world-class remote and onsite support for all elements of System Center2including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help your business to design and install a new implementation of Microsoft System Center2, expand or optimize your current one, migrate smoothly from an earlier release of System Center, or debug your System Center solution.

  • Remote IT Infrastructure Monitoring Services
    Progent offers organizations in Ottawa Ontario online hybrid network monitoring and reporting by providing Microsoft System Center Operations Manager (SCOM) consulting. Progent can tune SCOM to suit your environment so your computer maintenance is proactive rather than reactive. By detecting emerging issues before they expand into network outages, system monitoring can head off stressful and expensive network failures. Progent can also deploy server and infrastructure monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Solaris, or Apple macOS and OS X environments, Microsoft networks, or systems that support a variety of operating systems.
How Your Ottawa Company Can Contact Progent's Online Technical Support Experts
To contact Progent about emergency phone-based support with Microsoft, macOS and OS X, or Linux/UNIX networks, go to Progent's Emergency Remote Support, call 1-800-993-9400, or visit Contact Progent. For organizations and new ventures in Ottawa Ontario, Progent's phone-based network support engineers are ready to provide professional and affordable system help the moment your organization requires it. Over 20 years of delivering online tech support has led to Microsoft Partner status for Progent's consultants and has enabled Progent to develop world-class troubleshooting capability and to fine tune online access technology to repair computer problems quickly while avoiding the expense and lost productivity associated with on-site service visits.

Even if your Ottawa company relies on a regular freelance support technician or employs a full time IT staff that know how to deal with common network problems, Progent's Microsoft and Cisco certified consultants can offer an easy and transparent virtual expansion of your local resources for situations when your regular service personnel either don't have the availability or the expertise to resolve unexpected system emergencies or especially complex integration projects.

Benefits of Progent's Network Help for Organizations in Ottawa Ontario
Progent's remote technical help services allow your Ottawa company to realize the benefits of immediate, expert network support without the cost of maintaining a full-time IT staff. Your network will derive added strategic value by becoming more available, productive, and protected. Advantages to your company include:

  • Convenient remote expansion of your local support resources
    For most companies in Ottawa Ontario, nearby computer support resources, whether consisting of independent consultants or an in-house IT staff, can handle typical network issues. However, major troubles might spring up when local support personnel are too busy or absent, and some trouble may stem from technology that is unfamiliar to your usual support technicians. In these cases, Progent's online service specialists provide an easy, quick, and budget-friendly way to supplement your regular resources and to convey valuable knowledge to improve your ability to deal with future problems locally.

  • Reduced Dependence on Freelance Consultants
    For IT maintenance, smaller companies commonly rely on individual freelance consultants. While freelance service people have smaller overhead than big support firms and can afford to charge lower rates, they are often stretched too thin, making it impossible to respond quickly to crisis situations. If an independent service provider is busy with another client, sick, on vacation, or in class, the absence of reserve help may force your business to go without help during an IT crisis. As your company grows, network downtime and trouble with critical software become more costly. The money you thought you were conserving on a freelancer can be consumed quickly by reduced productivity. Progent provides a reliable source of backup support experts to insure your IT system remains up and running.

  • Build a Solid Foundation for Smooth Growth
    Businesses often begin with an information system created on a modest budget. Without a scalable infrastructure, band-aid fixes can get piled on top of a weak foundation. When a network grows, reliability and scalability issues can hinder the success of the organization. Such badly built environments need proper assessment, smart long-term planning, and wide technical expertise to upgrade to a network architecture able to deliver the solid foundation to handle current business demands and simplify downstream growth.

  • Work with Problem Solvers Rather Than Technology Vendors
    Smaller organizations require advice and technical education to navigate through an ever more complicated array of technology alternatives available for accelerating business growth and enhancing productivity. These companies do not need a network consultant who is attempting to resell a specific vendor's technology. Network consulting and product sales can result in a scenario where the proposed solution is built around a predetermined product instead of the genuine requirements of a client. Progent eliminates these dilemmas by selling just services instead of products. This allows Progent to align IT expertise with the real needs of customers.

What Makes Progent Unique from Other Service Firms?
Progent is a Microsoft Certified Partner support firm and Progent's head count, depth of IT experience, refined remote support tools, and familiarity with corporate IT allow companies to escape the limitations associated with exclusive reliance on smaller service firms, individual freelance consultants, or limited in-house IT help.

Progent stands out by providing:

How Does My Business Begin Getting Remote Network Support from Progent?
To initiate Progent's Nationwide Remote Support offerings or to find out more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for IT support, go to Immediate Technical Support.



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