Immediate Remote Help for Ottawa Ontario UNIX or Linux NetworksFor small and midsize businesses located in Ottawa Ontario, Progent provides support for computer systems powered by UNIX or Linux or for environments that include a mix of UNIX and Microsoft platforms. Progent has delivered online support to businesses in all 50 states in the U.S. (See Progent's client testimonials). Progent also can furnish the consultation Cisco CCIE engineers for challenging connectivity problems, plus the assistance of CISA and CISM-certified security consultants to handle advanced security architecture and disaster recovery preparedness.

Progent's online support services represent excellent value due to the fact that they are equipped with the real-world background and the advanced technology to solve most information system issues quickly. This lowers immediate costs since solutions accumulate a smaller number of billable consulting minutes. Remote support also eliminates the expense of sending a consultant to your location. Your organization saves even more with indirect costs by reducing or eliminating system downtime and associated costs resulting from business discontinuity, disgruntled clients, unproductive employees, and de-focused executives.

Progent's billing model for remote support is designed to stretch your network support investment. Progent charges by the minute for telephone-based consulting, so you are billed just for the support that you receive. Unlike many remote service companies, Progent asks for no initialization charge or minimum job duration. Progent's per-minute granularity and simple model for billing save you from scenarios where quick fixes manage to turn into substantial invoices. Progent's skill at dealing with problems efficiently results in your company spending less cash.

Progent's Online Service Technologies
Over the years, Progent has fine tuned a collection of customized technologies and field-tested processes that allow the highest level of efficiency for online help and troubleshooting for small and midsize business IT networks. Progent offers protected VPN support for VPN gateways from multiple popular companies such as Microsoft, Cisco, Juniper Networks, Netscreen and Watchguard. Secure VPN connectivity allows the consultants of Progent's remote service group to link to your system without breaching corporate security.

Progent's proprietary customer support database application keeps detailed histories describing all service that Progent's clients have received. Progent's authorized engineers have access to the details of all help rendered to every Progent client by every engineer. This archive of anomalies and repairs is structured as a conveniently exploitable support knowledge base that allows Progent's remote technical experts to share their knowledge with the whole team to make sure that the efficiency of Progent's support improves daily. Progent's advanced certifications and working relationships with key industry leaders such as Cisco and Microsoft make available other massive technical support databases and allow fast access to vendors' internal engineering staff so Progent's remote consulting specialists are able to determine optimal solutions quickly.

Initiate Remote UNIX, Linux, Solaris, or macOS and OS X Computer Help from Progent
To access Progent's phone support in Ottawa Ontario or to learn more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have a critical need for network help, visit Immediate Urgent Support.

Phone-based Technical Services Available from Progent
Progent's phone-based support engineers possess certified skills in a comprehensive array of products and technologies. This broad range of capability allows Progent's consultants to tackle practically any crisis likely to occur in a small or midsize business information system. Certifications awarded to Progent engineers in UNIX-family technologies include Sun Solaris SCNA, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician (RHCT), Apple ACSA, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco certifications awarded to Progent technical support consultants include Cisco CCIE in Routing/Switching, Security, and Voice, plus Cisco Certified CCNP, Network Associate, CCSP, Voice Professional, and Design Associate.

To provide assistance to businesses with multi-OS environments, Progent also provides access to engineers with advanced Microsoft credentials including Microsoft Certified Systems Engineer, Desktop Support Technician, and Application Developer (MCAD). Progent's security engineers include CISM consultants, CISSP-certified cybersecurity specialists, and Information System Security Architecture Professional (ISSAP) consultants.

Online support provided by Progent to clients in Ottawa include:

  • UNIX/Linux, Solaris, and Apple macOS and OS X Expertise
    Progent's UNIX, Linux, Sun Solaris, and Apple macOS and OS X remote support services cover a broad array of computer technology including network infrastructure, messaging solutions, system and operational security, UNIX/Linux and Windows coexistence, virtual server products for server hardware consolidation and easy management, and transitioning from legacy applications to current MS Windows or Linux environments. Progent's team-based approach to resolving network issues enables fast escalation, if necessary, to engineers with appropriate expertise to handle complex situations. This accelerates repair of urgent problems, reduces network downtime, and cuts support costs.

    Progent's UNIX and Linux consultants can provide emergency online assistance for troubleshooting problems within UNIX, Linux, or Solaris systems powered by popular versions of UNIX such as:

    Major Linux variants for which Progent can provide expert support include:
    • RedHat Linux
    • SUSE
    • Debian-GNU
    • Slackware Linux

  • Talk to a Cisco CCIE for Complex Infrastructure Troubleshooting
    Cisco CCIE Consultants for Ottawa OntarioThe Cisco CCIE certification is the premier accreditation for network consultants, and validates a person's technical skills at the expert level. Cisco qualified CCIEs can deal with the most difficult issues occurring in network planning, installation, maintenance, security, and repair. Cisco CCIEs can cooperate on a privileged basis with Cisco's in-house support staff in isolating anomalies with Cisco IOS Software network management utilities and coming up with workarounds or identifying software updates. CCIEs offer excellent cost-effectiveness because their deep experience allows them to solve the most difficult problems rapidly. In many instances, less qualified consultants can wrestle for hours or days with the same tasks that a Cisco-qualified CCIE can resolve in a few minutes. Few service organizations make Cisco-qualified CCIEs available to help small and medium sized companies. Progent can provide quick phone access to a CCIE so you can get immediate help for severe network issues that are hurting worker productivity but are beyond the comfort zone of your local IT maintenance providers. Progent's CCIE support experts can connect to your environment by means of sophisticated on-line troubleshooting tools in order to provide quick, secure, and economical analysis and remediation. Progent's Cisco CCIEs offer assistance with all of Cisco's market leading family of infrastructure devices including PIX 500 Series Firewalls and ASA 5500 Series Firewalls, Catalyst FWSM modules, protected broadband and IS routers, wireless access points, Cisco Meraki cloud-managed access points, VoIP phones and systems, Catalyst Series switches, as well as Virtual Private Network (VPN) solutions.

  • Authorized MS Windows Support
    Windows Support for Ottawa OntarioProgent's Microsoft-expert online service professionals can provide network problem solving and IT assistance for the complete line of Microsoft server products. Progent is a Microsoft Certified Partner and can offer your company the assistance of support engineers who can assist your company with a wide variety of platform support services including Windows Server 2012 R2 planning and deployment, Windows Server 2008 R2 installation, MS Exchange 2019 deployment, MS Exchange Server 2016 planning and deployment, Microsoft Exchange Server 2013 integration, Exchange Server 2010 monitoring and support, SharePoint Server 2016 migration and hybrid deployment support, SharePoint 2019 design and deployment, Microsoft Teams expertise, Microsoft Skype for Business Server planning and deployment support, Lync Server 2013 integration and Office Communications Server troubleshooting, Microsoft Forefront Threat Management Gateway 2010 management and ISA Server 2006 migration, MS SQL Server 2019 integration expertise, Microsoft SQL Server 2017 expertise, Microsoft SQL Server 2016 migration and development, and Microsoft SQL Server 2014 support, Systems Center Operations Manager (SCOM) resource monitoring and reporting, Project Server training, Small Business Server 2011 consulting, and Windows 2012 R2 Essentials migration and cloud integration.

    Progent also can deliver a broad range of online desktop support services such as Windows 7 migration support, upgrading to 64-bit workstation software, configuring Microsoft Office 2010, and automating Business Desktop Deployment.

  • CISSP and ISSAP Premier Network Security Experts
    CISSP Premier Network Security Experts for Ottawa OntarioProgent's certified CISM and CISSP network security consultants can provide a range of system protection solutions that can enhance the protection of your UNIX, Linux, Solaris, Apple Mac or Microsoft Windows network against attacks or help your business to recuperate rapidly after a serious penetration. Security consulting services available from Progent include: comprehensive network security audits using utilities such as GFI LANguard, AMAP Application Scanner, and software from Metasploit and Netcat; fast cleanup after virus and worm assaults; installing firewalls; designing secure architectures for remote and mobile access; defending your messaging infrastructure against spam and directory harvest attacks; and establishing round-the-clock proactive monitoring.

  • Hybrid Cloud Integration
    Azure Integration ConsultantsProgent can provide expert online consulting support to help companies of any size connect their IT infrastructure with popular public cloud platforms including Azure and Amazon AWS. Progent can help you to design and administer hybrid ecosystems that support Windows and Linux systems and apps in both cloud-centric systems or in hybrid architectures that combine local IT assets along with cloud services. To help you to incorporate cloud services with physical datacenters, Progent offers a variety of public cloud integration support services that include Office 365 Exchange Online integration solutions with on-premises Exchange, Azure hybrid cloud integration, Amazon AWS hybrid cloud integration, Amazon Web Marketing Service development and troubleshooting, and Google Cloud Platform integration expertise. Progent has over two decades of experience delivering high-level consulting support remotely, and Progent can make sure you complete your cloud migration projects on schedule and affordably.
Special Support Programs Available from Progent
Progent offers the skills of seasoned online consulting professionals for contract IT projects that small businesses often need. Progent's rates for longer-term consulting tasks are determined according to the qualifications of the consultants required. Progent's experience with these important fields of information technology allows customers to execute critical initiatives within budget and on time. Progent's special online engineering solutions include:
  • Help Desk Support
    Progent's Call Center support programs for small businesses with networks that incorporate UNIX, Linux, Solaris, macOS and OS X, Cisco, or Microsoft products include full-service Help Desk outsourcing, Virtual Helpdesk support services, and Helpdesk operations consulting. Progent's Standard Call Center support services are ideal for smaller companies who lack the money or time to assemble and manage an in-house Help Desk but who want quick access to an effective Call Center with professional phone assistance plus the available expertise to escalate the most challenging trouble tickets to advanced consultants.

    Progentís shared Help Desk services make it possible for your business to split the load for Help Desk services seamlessly between your in-house IT staff and Progent's nationwide pool of veteran desktop support engineers and matter experts (SMEs). Progentís Co-managed Help Desk service is an advanced support solution based on the leading professional services automation (PSA) tool for managing end-user service requests, ticketing, accountability, progress tracking, and metrics.

    Progent's Call Center consulting services can aid you in creating an efficient new Help Desk Call Center or improving your current organization, identifying or enhancing Help Desk application software to handle the special demands of your company, or adding temporary phone support staff to reinforce your internal Call Center group to deal with demanding events like software migrations, mass updates, or rolling out brand new applications.

    Progent's Help Desk staff of veteran network consultants provides your customers in Ottawa Ontario fast contact with a dependable technical support group with substantial background delivering phone support and remote troubleshooting for IT systems powered by UNIX, Linux, Solaris, macOS and OS X, Cisco, or Microsoft components. Progent's charter is to earn the Help Desk Call Center the reputation as a solid contributor to business efficiency, and Progent's goal is to resolve and not merely report technical problems.

  • Business Applications Support: Training, Customization, and Troubleshooting
    Progent's Applications Consulting Team provides online and in-depth engineering support and education in key business application areas such as ERP, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management (CRM). Progent also offers consulting, custom development, and training for Microsoft applications such as Microsoft CRM, Office Project, Word, and Microsoft Excel. To learn additional information concerning Progent's expertise, programming, and education offerings for UNIX, Linux, Solaris, macOS and OS X, or Microsoft applications, visit Progent's Business Application Experts Group.

    Progent's Mac experts can promote the imaginative components of Mac systems by offering remote consulting services and training in graphics, audio, and video. Progent's consultants offer assistance in a range of Mac creative tools including Adobe Photoshop, Adobe Illustrator, InDesign, QuarkXPress, Digidesign Pro Tools, Apple Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's consultants can also assist you with specific procedures such as scanning or digitizing audio/video or establishing an audio/video production facility.

    Online Network Monitoring Services
    Progent offers businesses in Ottawa Ontario remote computer system monitoring services powered by Microsoft Operations Manager network monitoring and reporting, customized by Progent for your business so that your IT support is proactive rather than reactive. By detecting emerging issues before they evolve into full-scale emergencies, remote monitoring can ward off disruptive and expensive service crises. Progent can also assist with server and infrastructure monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Sun Solaris, or Apple macOS and OS X environments, Microsoft Windows environments, or systems that incorporate multiple platforms.

How Your Ottawa Ontario Company Can Contact Progent's Online Support Experts
To contact Progent about urgent online support with UNIX, Linux, Solaris, or Apple macOS and OS X networks, go to Progent's Urgent Phone-Based Help, phone 1-800-993-9400, or go to Contact Progent.

Ottawa Metro Contact Information:
Progent offers consulting services and onsite technical support throughout the Ottawa Metro Area.

Onsite IT Consulting
Progent locations in Ottawa Metro

City Address Phone Link
Ottawa 123 Slater St
Ottawa, ON K1P 5H2
+1 343 809 0806 Ottawa Network Support Services




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    64-bit Processing Consult

    Progentís Microsoft-expert engineers can help you to enhance your application servers or workstations from 32 to 64 bits. Progent can assist you to understand the risks and advantages of upgrading to 64-bit processing, plan an affordable migration strategy that minimizes operational disruptions, and deliver economical, professional online help to assist you to configure 64-bit operating systems and applications on your existing hardware.

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    Progent's consultants offer Apple macOS and OS X users a variety of services such as workstation support, Apple macOS and OS X expertise, Mac integration with Windows environments, Microsoft Entourage and email help, network protection services, and custom education. Progent can assist clients to migrate to macOS from OS X or earlier editions of Mac OS X and Progent can offer help with Apple Mac applications. Progent's specialists in Apple technology can also assist your business with iPhone integration and Apple iPad synchronization, or moving to iCloud services. For business networks based solely on Mac OS X or for networks incorporating a combination of Mac, Linux and Windows based servers and workstations, Progent's Apple, Cisco, and Microsoft professionals have the background and depth to deal with the complexity of designing, configuring and supporting a network infrastructure that is available, safe, fast and aligned with your company's objectives.

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    Setup and Support Forefront TMG 2010

    Microsoft Forefront Threat Management Gateway builds on the powerful security technologies of ISA Server and provides a easily administered web gateway that acts as a one-server platform for an array of security features including an multi-layer firewall, URL monitoring and filtering, malware inspection, intrusion protection, reputation services, VPN management, and HTTP and HTTPS inspection. Microsoft Forefront TMG 2010 includes comprehensive web security reporting capabilities, permits custom reporting powered by SQL Server, integrates with Active Directory to simplify authentication, and can be operated as a virtual machine to cut expenses and improve recoverability. Progent's Microsoft-certified engineers can assist your company to design and execute test and production implementations; integrate Microsoft Forefront Threat Management Gateway with Windows 2008, AD, Microsoft SQL Server, Microsoft Exchange Server, and SharePoint 2010; set up Microsoft Forefront Threat Management Gateway 2010 to run on a virtual server with Microsoft Windows Hyper-V; and deliver ongoing consulting and troubleshooting. Progent can also help your organization to upgrade smoothly to Forefront Threat Management Gateway 2010 from ISA Server 2006 or ISA Server 2004.

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  • Remote Network Support Consultants
    Onsite Support Computer Consulting

    For mid-size companies who need network support, Progent can deliver an array of alternatives such as on-site help, on-line assistance, off-site Call Center, 24x7 support with remote system monitoring, emergency staff augmentation, site relocation support, software programming, and expert consulting. For medium-size businesses in California or other areas covered by Progent's field engineers, Progent provides expert on-premises support for fixing technical problems rapidly and affordably.

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    Online Consulting Microsoft Exchange Upgrade

    Progent's Microsoft Certified professionals offer world-class consulting for major implementations of Microsoft Exchange. Progent's experts can show you how to prepare for multi-site Exchange rollouts or updates and can supply onsite technicians to help large companies with deployments of Exchange Server in the or any region covered by Progent's engineers.

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    Progent offers nationwide urgent help and consulting services for companies that run environments based on versions of the Linux OS or whose information systems include a mix of Linux platforms/Linux and Microsoft technology. Remote technical support provides optimum return for your information technology dollar by protecting user productivity and shortening the time billed for computer analysis and repair. Advanced online access technology and skilled technicians and consultants combine to enable Progent to handle most IT problems without squandering time and money by traveling to your site. In most of situations your IT issues can be remediated over the phone or via a combination of phone support and remote connectivity. Progent can put you in touch with Cisco certified CCIE network experts and CISM and CISSP certified security specialists to assist with the most difficult network issues.

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  • Technical Support Services Small Office
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    If you have a small business IT system with 10 to 50 desktop users, Progent's IT outsourcing services free your organization from over-reliance on single independent service provider while giving you affordable and reliable access to high-quality network expertise. By delivering network consulting service when you require it, offering advanced knowledge for critical applications, delivering value-added services such as 24x7 server monitoring, and billing only for services you receive, Progent gives you an affordable way for optimizing the profitability of your small office network. Progent is the smart way for small businesses to create and support a reliable and secure IT network and to have fast access to the skilled help ordinarily restricted to enterprises who can afford a sizeable internal IT organization.

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    Progent provides consulting for security testing packages such as Microsoft Baseline Security Analyzer for performing a set of programmed system testing scans to identify possible security problems. Progent has extensive experience with security auditing tools and can show you how to understand audit reports and react appropriately. Progent can help you design security into your business processes, install auditing software, plan and deploy a protected system architecture, and suggest policies to optimize the safety of your IT system. Progent's security consultants are available to show you how to set up a firewall, design safe remote connectivity to email and data, and integrate virtual private network. Progent's certified security engineers can also test the protection of web-based applications and can run extensive security audits of company-wide security to determine your organization's compliance with recognized industry security standards including FISMA, PCI, and ISO.

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    24-7 Small Business Server Premium Add-on Network Consultants

    Microsoft Small Business Server is a low-cost collection of server products that provides the basis for a powerful but manageable information. The inter-connectivity demands of the Microsoft .NET functions included with Small Business Server 2011 requires a network consultant with real-world expertise and broad experience in designing and building effective end-to-end information technology solutions. Progent's Microsoft-certified experts have extensive experience with the technologies incorporated in SBS 2011 and Microsoft SBS 2008. This experience ensures you success in installing, administering, and servicing network environments based on the SBS suite of servers and applications.

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  • Best MOM 2005 Case Study
    MOM Case Studies

    Before Progentís MOM-based solution, network problems were handled reactively, after users complained about them. With the help of proactive, automated alerts and trend analyses created by Microsoft Operations Manager, Progent is now able to anticipate system troubles before they grow to be critical enough to disrupt network availability. Thanks to MOM, Progent can deal with looming problems before clients know that the problems exist. Progent has expertise with Microsoft Operations Manager 2005 and Microsoft Operations Manager 2000 to deliver small business IT systems enterprise-class service continuity, security and productivity.

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