For small and midsize businesses located in Ottawa Ontario, Progent offers support for computer systems based on UNIX, Linux, Solaris, or Apple macOS and OS X or for networks that feature a mix of UNIX and Windows technology. Progent has delivered online troubleshooting to businesses in all 50 states in the U.S. (Refer to Progent's customer recommendations). Progent also offers the consultation Cisco CCIE-certified network specialists for challenging infrastructure problems, plus the services of CISSP-accredited security consultants to help with high-level security architecture and disaster recovery planning.
Progent's remote technical support engineers represent exceptional leverage due to the fact that they have the real-world experience and the advanced tools to solve most information system issues rapidly. This reduces direct expenses because solutions accumulate fewer chargeable minutes. Remote help also avoids the expense of sending a consultant to your site. Your company benefits additionally in indirect costs by minimizing or avoiding system downtime and related costs stemming from business disruption, disgruntled customers and vendors, idle employees, and de-focused executives.
Progent's pricing model for remote support is designed to maximize the impact of your IT service dollar. Progent charges by the minute for phone consulting, so you owe exclusively for the services that you receive. In contrast to many online service firms, Progent requires no initialization fee or minimum payments. Progent's one-minute granularity and clean model for billing save you from scenarios where fast repairs manage to turn into major tabs. Progent's skill at handling technical issues efficiently results in your company conserving cash.
Progent's Remote Support Tools
Over the years, Progent has refined an arsenal of customized technologies and field-tested processes that ensure the maximum level of efficiency for online help and troubleshooting for small company IT networks. Progent offers safe VPN support for VPN gateways from multiple leading companies such as Microsoft, Cisco, Juniper Networks, Netscreen and Checkpoint. Secure VPN connectivity permits the experts of Progent's online support team to access your company's environment without violating system security.
Progent's highly evolved customer support reporting system stores thorough documentation of all support that Progent's clients have been provided. Progent's team service personnel have the benefit of the history of support delivered to each Progent customer by any consultant. This history of problems and resolutions is structured as a readily retrievable support database that enables Progent's remote support experts to share their knowledge with the whole team to make sure that the efficiency of Progent's technical support grows over time. Progent's advanced certifications and close associations with important industry leaders such as Cisco and Microsoft permit access to additional vast support knowledge bases and allow quick response from vendors' internal product engineers with the result that Progent's online service specialists can determine the most efficient solutions quickly.
Initiate Online UNIX, Linux, Solaris, or macOS and OS X Technical Support from Progent
To get started with Progent's remote support in Ottawa Ontario or to learn more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for network support, go to Immediate Emergency Support.
Remote Network Support Services Provided by Progent
Progent's remote support experts possess credentials in a comprehensive array of disciplines. This wide range of IT skills permits Progent's engineers to tackle practically any crisis likely to occur in a small business network. Certificates awarded to Progent engineers in UNIX-family platforms include Sun Certified Network Administrator, Red Hat Certified Engineer, Red Hat RHCT, Apple Certified System Administrator, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco certifications awarded to Progent technical support experts include Cisco Certified Internet Expert in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional (CCNP), Network Associate (CCNA), CCSP, Voice Professional (CCVP), and Design Professional.
To provide assistance to clients with mixed-OS networks, Progent also offers the support of engineers who have high-level Microsoft certifications such as Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security engineers include CISM consultants, CISSP network security experts, and CISSP-ISSAP consultants.
Phone-based support services provided by Progent to small businesses in Ottawa include:
Special Support Programs Offered by Progent
UNIX, Linux, Solaris, and macOS and OS X Support Services
Progent's UNIX, Linux, Solaris, and Apple macOS and OS X online consulting services address a wide array of information technology including network infrastructure, email solutions, network and operational security, UNIX/Linux and Windows integration, virtual server technologies for server hardware economization and easy management, and transitioning from legacy systems to the latest Windows or Linux-based environments. Progent's team-oriented approach to solving technical issues enables fast escalation, if necessary, to consultants with task-relevant experience to tackle challenging scenarios. This expedites solutions of critical problems, reduces network downtime, and cuts service expense.
Progent's UNIX and Linux consultants can provide urgent remote help for diagnosing problems within UNIX, Linux, or Solaris networks based on leading variants of UNIX including:
Important Linux platforms for which Progent can provide expert support include:
- RedHat Linux
- SUSE Linux
- Debian GNU/Linux
Talk to a Cisco Certified Internetwork Expert for Complex Network Troubleshooting
The Cisco Certified Internetwork Expert certification is the top accreditation for network infrastructure engineers, and certifies a consultant's technical knowledge at the master level. Cisco CCIEs know how to deal with even the most difficult problems occurring in network design, installation, management, protection, and repair. Cisco CCIEs can cooperate on a privileged basis with Cisco's internal product support engineers in analyzing problems with IOS network administration utilities and coming up with alternate approaches or identifying program patches. Cisco qualified CCIEs provide excellent cost-effectiveness since their deep expertise allows them to resolve the most complex problems quickly. In typical cases, less qualified engineers can struggle for many hours or days with identical problems that a Cisco CCIE can fix in minutes.
Few consulting firms make Cisco CCIEs accessible to assist small and medium sized businesses. Progent offers quick telephone contact with a Cisco-qualified CCIE so you can get timely support for complex network issues that are crippling worker productivity but are outside the experience of your local network maintenance providers. Progent's CCIE consultants can communicate with your environment by means of advanced on-line troubleshooting technology in order to perform efficient, secure, and economical analysis and repair.
Progent's CCIEs offer consulting for the complete line of Cisco's market leading selection of connectivity devices including PIX 500 Series Firewalls and ASA Series Firewalls, the Catalyst FWSM modules, protected high-speed and integrated services routers, wireless access points, Meraki cloud-managed Wi-Fi access points, wired and wireless Voice systems, Catalyst family switches, plus Virtual Private Network (VPN) technology.
Certified MS Windows Support
Progent's Microsoft-expert online service professionals can provide computer system troubleshooting and consulting support for the complete line of Microsoft server platforms. Progent is a Microsoft Certified Partner and can offer your organization the expertise of consulting engineers who can assist your company with a wide range of technology support services such as
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 set up,
Microsoft Exchange Server 2019 planning and configuration,
MS Exchange Server 2016 planning and deployment, Exchange 2013 configuration,
Exchange Server 2010 monitoring and support,
SharePoint 2016 migration and hybrid integration support,
SharePoint Server 2019 design and deployment, Microsoft Teams planning and integration, Skype for Business Server planning and deployment consulting, Microsoft Lync Server management and Office Communications Server troubleshooting, Forefront TMG 2010 management and ISA Server maintenance, Microsoft SQL Server 2019 integration expertise, Microsoft SQL Server 2017 expertise, Microsoft SQL Server 2016 migration and programming, and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) network monitoring and reporting,
Project Server training,
SBS Server 2011 consulting, and
Windows 2012 R2 Essentials cloud integration.
Progent in addition offers a wide array of remote desktop support services including Windows 7 migration support, upgrading to 64-bit workstation software, configuring Microsoft Office 2010, and streamlining Business Desktop Deployment.
CISSP and ISSAP Premier System Security Engineers
Progent's accredited CISSP and ISSAP security consultants offer a variety of system protection services to strengthen the defenses of your UNIX, Linux, Sun Solaris, Mac or Microsoft Windows environment against attacks or assist your business to recuperate rapidly following a damaging breach. Security solutions offered by Progent include: in depth security audits utilizing tools such as GFI LANguard, EEYE Vulnerability Scanner, and software from Solar Winds tools and Nikto; quick recovery from malicious attacks; installing firewalls; building secure mechanisms for remote and mobile connectivity; defending your email system against viruses, spam and directory harvest attacks; and setting up round-the-clock network monitoring.
- Hybrid Cloud Solutions
Progent offers expert remote consulting to help organizations of all sizes connect their networks with leading public cloud platforms including Azure and Amazon AWS. Progent can help your it team to design and manage hybrid ecosystems that support Windows and Linux operating systems and apps in either cloud-only solutions or in hybrid network models that combine on-premises resources along with public clouds. To assist you to incorporate public cloud services with physical datacenters, Progent offers a range of cloud integration support services such as Office 365 Exchange Online integration with on-premises installations of Exchange, Azure hybrid cloud solutions, Amazon Web Services (AWS) hybrid cloud migration, Amazon Web Marketing Service development and troubleshooting, and Google Cloud Platform (GCP) planning and integration expertise. Progent has over two decades of experience delivering high-level consulting expertise remotely, and Progent can make sure you complete your cloud migration projects quickly and affordably.
Progent can provide the services of seasoned online consulting experts for contract projects that small companies frequently need. Billing charges for longer-term consulting tasks are determined based on the qualifications of the engineers involved. Progent's experience with these important fields of information technology enables customers to complete major projects economically and on time. Progent's special online consulting services include:
How Your Ottawa Ontario Business Can Contact Progent's Online Technical Support Professionals
Call Center Services
Progent's Call Center service offerings for small businesses with networks based on UNIX, Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft products include full-service Call Center outsourcing, Virtual Help Desk support services, and Call Center operations consulting. Progent's Standard Call Center support services are a convenient solution for small companies who don't have the resources to build and maintain an internal Help Desk Call Center but who want fast response from an effective Help Desk Call Center with professional phone support plus the in-depth expertise to escalate the most challenging trouble tickets to advanced consultants.
Progentís shared Help Desk services make it possible for your business to share responsibilities for Help Desk services seamlessly between your in-house IT team and Progent's large roster of seasoned desktop support engineers and subject matter experts. Progentís Help Desk Co-management service is a collaborative service desk solution based on the leading professional services automation (PSA) platform for handling end-user service requests, ticket lifecycle, ownership, progress tracking, and metrics.
Progent's Help Desk Call Center consulting support can aid you in building an effective new Call Center or revamping your established one, evaluating or enhancing Call Center software to address the unique demands of your company, or providing occasional online staff to work with your existing Help Desk team to deal with demanding events such as software migrations, mass updates, or rolling out new applications.
Progent's Call Center team of seasoned network consultants gives your computer users in Ottawa Ontario rapid assistance from an efficient technical support group with extensive background offering telephone-based help and remote troubleshooting for IT systems powered by UNIX/Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft components. Progent's concentration is to earn the Call Center perception as a crucial driver of company productivity, and Progent's intent is to fix instead of simply document network problems.
Business Applications Support: Training, Customization, and Troubleshooting
Progent's Applications Consulting staff provides phone-based and in-depth consulting support and training in key business application fields such as ERP, MRP, custom financial systems, and Customer Relationship Management (CRM). Progent also can deliver consulting, customization, and education for popular Microsoft applications such as Microsoft CRM, Microsoft Office Project, Word, and MS Excel. To read additional information on Progent's expertise, custom development, and training offerings for UNIX/Linux, Solaris, Apple macOS and OS X, or Microsoft applications, refer to Progent's Business Application Experts Services.
Progent's Mac experts can promote the artistic elements of Apple Mac systems by offering remote consulting support and training in imaging, audio, and video. Progent's support professionals can provide expertise in a large selection of Mac creative tools including Adobe Photoshop, Adobe Illustrator, InDesign, QuarkXPress, MOTU Digital Performer, Apple Final Cut Pro, and After Effects. Progent's Mac specialists can also help you with specific jobs like scanning or digitizing audio or video or integrating an audio/video production studio.
Remote Network Monitoring Services
Progent can provide businesses in Ottawa Ontario online network monitoring support based on Microsoft Operations Manager network monitoring and reporting, enhanced by Progent to fit your environment so that your computer maintenance is proactive rather than reactive. By detecting emerging trouble spots before they result in crashes, remote monitoring can head off inconvenient and costly information system breakdowns. Progent can also deploy system monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Solaris, or Apple macOS and OS X networks, Windows networks, or networks that incorporate a mix of OS platforms.
To get in touch with Progent about urgent phone-based expertise with UNIX, Linux, Solaris, or macOS and OS X networks, visit Progent's Nationwide Online Help, call 1-800-993-9400, or visit Contact Progent.
Ottawa Metro Contact Information:
Progent offers consulting services and onsite technical support throughout the Ottawa metro area.
Progent locations in Ottawa Metro