For small and midsize businesses located in Ottawa Ontario, Progent provides support for computer systems powered by UNIX or Linux or for environments that include a mix of UNIX and Microsoft platforms. Progent has delivered online support to businesses in all 50 states in the U.S. (See Progent's client testimonials). Progent also can furnish the consultation Cisco CCIE engineers for challenging connectivity problems, plus the assistance of CISA and CISM-certified security consultants to handle advanced security architecture and disaster recovery preparedness.
Progent's online support services represent excellent value due to the fact that they are equipped with the real-world background and the advanced technology to solve most information system issues quickly. This lowers immediate costs since solutions accumulate a smaller number of billable consulting minutes. Remote support also eliminates the expense of sending a consultant to your location. Your organization saves even more with indirect costs by reducing or eliminating system downtime and associated costs resulting from business discontinuity, disgruntled clients, unproductive employees, and de-focused executives.
Progent's billing model for remote support is designed to stretch your network support investment. Progent charges by the minute for telephone-based consulting, so you are billed just for the support that you receive. Unlike many remote service companies, Progent asks for no initialization charge or minimum job duration. Progent's per-minute granularity and simple model for billing save you from scenarios where quick fixes manage to turn into substantial invoices. Progent's skill at dealing with problems efficiently results in your company spending less cash.
Progent's Online Service Technologies
Over the years, Progent has fine tuned a collection of customized technologies and field-tested processes that allow the highest level of efficiency for online help and troubleshooting for small and midsize business IT networks. Progent offers protected VPN support for VPN gateways from multiple popular companies such as Microsoft, Cisco, Juniper Networks, Netscreen and Watchguard. Secure VPN connectivity allows the consultants of Progent's remote service group to link to your system without breaching corporate security.
Progent's proprietary customer support database application keeps detailed histories describing all service that Progent's clients have received. Progent's authorized engineers have access to the details of all help rendered to every Progent client by every engineer. This archive of anomalies and repairs is structured as a conveniently exploitable support knowledge base that allows Progent's remote technical experts to share their knowledge with the whole team to make sure that the efficiency of Progent's support improves daily. Progent's advanced certifications and working relationships with key industry leaders such as Cisco and Microsoft make available other massive technical support databases and allow fast access to vendors' internal engineering staff so Progent's remote consulting specialists are able to determine optimal solutions quickly.
Initiate Remote UNIX, Linux, Solaris, or macOS and OS X Computer Help from Progent
To access Progent's phone support in Ottawa Ontario or to learn more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have a critical need for network help, visit Immediate Urgent Support.
Phone-based Technical Services Available from Progent
Progent's phone-based support engineers possess certified skills in a comprehensive array of products and technologies. This broad range of capability allows Progent's consultants to tackle practically any crisis likely to occur in a small or midsize business information system. Certifications awarded to Progent engineers in UNIX-family technologies include Sun Solaris SCNA, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician (RHCT), Apple ACSA, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco certifications awarded to Progent technical support consultants include Cisco CCIE in Routing/Switching, Security, and Voice, plus Cisco Certified CCNP, Network Associate, CCSP, Voice Professional, and Design Associate.
To provide assistance to businesses with multi-OS environments, Progent also provides access to engineers with advanced Microsoft credentials including Microsoft Certified Systems Engineer, Desktop Support Technician, and Application Developer (MCAD). Progent's security engineers include CISM consultants, CISSP-certified cybersecurity specialists, and Information System Security Architecture Professional (ISSAP) consultants.
Online support provided by Progent to clients in Ottawa include:
Special Support Programs Available from Progent
UNIX/Linux, Solaris, and Apple macOS and OS X Expertise
Progent's UNIX, Linux, Sun Solaris, and Apple macOS and OS X remote support services cover a broad array of computer technology including network infrastructure, messaging solutions, system and operational security, UNIX/Linux and Windows coexistence, virtual server products for server hardware consolidation and easy management, and transitioning from legacy applications to current MS Windows or Linux environments. Progent's team-based approach to resolving network issues enables fast escalation, if necessary, to engineers with appropriate expertise to handle complex situations. This accelerates repair of urgent problems, reduces network downtime, and cuts support costs.
Progent's UNIX and Linux consultants can provide emergency online assistance for troubleshooting problems within UNIX, Linux, or Solaris systems powered by popular versions of UNIX such as:
Major Linux variants for which Progent can provide expert support include:
- RedHat Linux
- Slackware Linux
Talk to a Cisco CCIE for Complex Infrastructure Troubleshooting
The Cisco CCIE certification is the premier accreditation for network consultants, and validates a person's technical skills at the expert level. Cisco qualified CCIEs can deal with the most difficult issues occurring in network planning, installation, maintenance, security, and repair. Cisco CCIEs can cooperate on a privileged basis with Cisco's in-house support staff in isolating anomalies with Cisco IOS Software network management utilities and coming up with workarounds or identifying software updates. CCIEs offer excellent cost-effectiveness because their deep experience allows them to solve the most difficult problems rapidly. In many instances, less qualified consultants can wrestle for hours or days with the same tasks that a Cisco-qualified CCIE can resolve in a few minutes.
Few service organizations make Cisco-qualified CCIEs available to help small and medium sized companies. Progent can provide quick phone access to a CCIE so you can get immediate help for severe network issues that are hurting worker productivity but are beyond the comfort zone of your local IT maintenance providers. Progent's CCIE support experts can connect to your environment by means of sophisticated on-line troubleshooting tools in order to provide quick, secure, and economical analysis and remediation.
Progent's Cisco CCIEs offer assistance with all of Cisco's market leading family of infrastructure devices including PIX 500 Series Firewalls and ASA 5500 Series Firewalls, Catalyst FWSM modules, protected broadband and IS routers, wireless access points, Cisco Meraki cloud-managed access points, VoIP phones and systems, Catalyst Series switches, as well as Virtual Private Network (VPN) solutions.
Authorized MS Windows Support
Progent's Microsoft-expert online service professionals can provide network problem solving and IT assistance for the complete line of Microsoft server products. Progent is a Microsoft Certified Partner and can offer your company the assistance of support engineers who can assist your company with a wide variety of platform support services including
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 installation,
MS Exchange 2019 deployment,
MS Exchange Server 2016 planning and deployment, Microsoft Exchange Server 2013 integration,
Exchange Server 2010 monitoring and support,
SharePoint Server 2016 migration and hybrid deployment support,
SharePoint 2019 design and deployment, Microsoft Teams expertise, Microsoft Skype for Business Server planning and deployment support, Lync Server 2013 integration and Office Communications Server troubleshooting, Microsoft Forefront Threat Management Gateway 2010 management and ISA Server 2006 migration, MS SQL Server 2019 integration expertise, Microsoft SQL Server 2017 expertise, Microsoft SQL Server 2016 migration and development, and Microsoft SQL Server 2014 support,
Systems Center Operations Manager (SCOM) resource monitoring and reporting,
Project Server training,
Small Business Server 2011 consulting, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent also can deliver a broad range of online desktop support services such as Windows 7 migration support, upgrading to 64-bit workstation software, configuring Microsoft Office 2010, and automating Business Desktop Deployment.
CISSP and ISSAP Premier Network Security Experts
Progent's certified CISM and CISSP network security consultants can provide a range of system protection solutions that can enhance the protection of your UNIX, Linux, Solaris, Apple Mac or Microsoft Windows network against attacks or help your business to recuperate rapidly after a serious penetration. Security consulting services available from Progent include: comprehensive network security audits using utilities such as GFI LANguard, AMAP Application Scanner, and software from Metasploit and Netcat; fast cleanup after virus and worm assaults; installing firewalls; designing secure architectures for remote and mobile access; defending your messaging infrastructure against spam and directory harvest attacks; and establishing round-the-clock proactive monitoring.
- Hybrid Cloud Integration
Progent can provide expert online consulting support to help companies of any size connect their IT infrastructure with popular public cloud platforms including Azure and Amazon AWS. Progent can help you to design and administer hybrid ecosystems that support Windows and Linux systems and apps in both cloud-centric systems or in hybrid architectures that combine local IT assets along with cloud services. To help you to incorporate cloud services with physical datacenters, Progent offers a variety of public cloud integration support services that include Office 365 Exchange Online integration solutions with on-premises Exchange, Azure hybrid cloud integration, Amazon AWS hybrid cloud integration, Amazon Web Marketing Service development and troubleshooting, and Google Cloud Platform integration expertise. Progent has over two decades of experience delivering high-level consulting support remotely, and Progent can make sure you complete your cloud migration projects on schedule and affordably.
Progent offers the skills of seasoned online consulting professionals for contract IT projects that small businesses often need. Progent's rates for longer-term consulting tasks are determined according to the qualifications of the consultants required. Progent's experience with these important fields of information technology allows customers to execute critical initiatives within budget and on time. Progent's special online engineering solutions include:
How Your Ottawa Ontario Company Can Contact Progent's Online Support Experts
Help Desk Support
Progent's Call Center support programs for small businesses with networks that incorporate UNIX, Linux, Solaris, macOS and OS X, Cisco, or Microsoft products include full-service Help Desk outsourcing, Virtual Helpdesk support services, and Helpdesk operations consulting. Progent's Standard Call Center support services are ideal for smaller companies who lack the money or time to assemble and manage an in-house Help Desk but who want quick access to an effective Call Center with professional phone assistance plus the available expertise to escalate the most challenging trouble tickets to advanced consultants.
Progentís shared Help Desk services make it possible for your business to split the load for Help Desk services seamlessly between your in-house IT staff and Progent's nationwide pool of veteran desktop support engineers and matter experts (SMEs). Progentís Co-managed Help Desk service is an advanced support solution based on the leading professional services automation (PSA) tool for managing end-user service requests, ticketing, accountability, progress tracking, and metrics.
Progent's Call Center consulting services can aid you in creating an efficient new Help Desk Call Center or improving your current organization, identifying or enhancing Help Desk application software to handle the special demands of your company, or adding temporary phone support staff to reinforce your internal Call Center group to deal with demanding events like software migrations, mass updates, or rolling out brand new applications.
Progent's Help Desk staff of veteran network consultants provides your customers in Ottawa Ontario fast contact with a dependable technical support group with substantial background delivering phone support and remote troubleshooting for IT systems powered by UNIX, Linux, Solaris, macOS and OS X, Cisco, or Microsoft components. Progent's charter is to earn the Help Desk Call Center the reputation as a solid contributor to business efficiency, and Progent's goal is to resolve and not merely report technical problems.
Business Applications Support: Training, Customization, and Troubleshooting
Progent's Applications Consulting Team provides online and in-depth engineering support and education in key business application areas such as ERP, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management (CRM). Progent also offers consulting, custom development, and training for Microsoft applications such as Microsoft CRM, Office Project, Word, and Microsoft Excel. To learn additional information concerning Progent's expertise, programming, and education offerings for UNIX, Linux, Solaris, macOS and OS X, or Microsoft applications, visit Progent's Business Application Experts Group.
Progent's Mac experts can promote the imaginative components of Mac systems by offering remote consulting services and training in graphics, audio, and video. Progent's consultants offer assistance in a range of Mac creative tools including Adobe Photoshop, Adobe Illustrator, InDesign, QuarkXPress, Digidesign Pro Tools, Apple Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's consultants can also assist you with specific procedures such as scanning or digitizing audio/video or establishing an audio/video production facility.
Online Network Monitoring Services
Progent offers businesses in Ottawa Ontario remote computer system monitoring services powered by Microsoft Operations Manager network monitoring and reporting, customized by Progent for your business so that your IT support is proactive rather than reactive. By detecting emerging issues before they evolve into full-scale emergencies, remote monitoring can ward off disruptive and expensive service crises. Progent can also assist with server and infrastructure monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Sun Solaris, or Apple macOS and OS X environments, Microsoft Windows environments, or systems that incorporate multiple platforms.
To contact Progent about urgent online support with UNIX, Linux, Solaris, or Apple macOS and OS X networks, go to Progent's Urgent Phone-Based Help, phone 1-800-993-9400, or go to Contact Progent.
Ottawa Metro Contact Information:
Progent offers consulting services and onsite technical support throughout the Ottawa Metro Area.
Progent locations in Ottawa Metro