For small and midsize businesses located in Ottawa Ontario, Progent offers support for networks powered by UNIX, Linux, Sun Solaris, or macOS and OS X or for environments that feature a combination of UNIX and Microsoft technology. Progent has provided remote support to businesses in all 50 states in the U.S. (Refer to Progent's customer recommendations). Progent also can furnish the consultation Cisco CCIE-certified engineers for challenging connectivity problems, as well as the services of CISSP and CISM-certified security engineers to help with advanced security architecture and disaster recovery preparedness.
Progent's remote technical support engineers offer excellent leverage because they are equipped with the practical background and the sophisticated tools to resolve the majority of network issues quickly. This lowers immediate expenses because service calls accumulate fewer billable minutes. Online support also avoids the cost of sending an engineer to your office. Your company benefits additionally in incidental expenses by minimizing or avoiding system outages and related costs due to business disruption, upset customers and vendors, unproductive workers, and de-focused executives.
Progent's billing policy for remote support is designed to maximize the impact of your IT service dollar. Progent charges per minute for telephone-based consulting, so you are billed just for the services that you receive. In contrast to typical remote support firms, Progent asks for no startup fee or minimum job duration. Progent's per-minute granularity and clean model for pricing save you from scenarios where fast repairs manage to end up as big invoices. Progent's penchant for disposing of technical issues efficiently results in your company spending less cash.
Progent's Online Support Tools
Through years of experience, Progent has refined a set of optimized tools and field-tested methodologies that ensure the highest degree of effectiveness for online engineering help and repair for small business IT systems. Progent provides safe Virtual Private Network support for VPN gateways from a variety of popular sources such as Microsoft, Cisco, Juniper, Netscreen and Checkpoint. Secure VPN technology permits the staff of Progent's Technical Response Center to access your environment without compromising corporate security.
Progent's proprietary technical support database application includes extensive histories describing the service that Progent's clients have been provided. Progent's authorized engineers have the benefit of the history of assistance delivered to each customer by every engineer. This database of problems and solutions is structured as a conveniently searchable proprietary database that permits Progent's online support experts to share their knowledge company-wide to ensure that the effectiveness of Progent's support services grows daily. Progent's high-level certifications and working associations with key vendors such as Cisco and Microsoft permit access to additional extensive technical support knowledge bases and allow fast response from vendors' in-house product engineers with the result that Progent's online service specialists can arrive at optimal resolutions promptly.
Start Receiving Remote UNIX, Linux, Solaris, or macOS and OS X Technical Help from Progent
To access Progent's phone services in Ottawa Ontario or to find out more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If your company has a critical requirement for network help, go to Immediate Emergency Support.
Online Technical Services Available from Progent
Progent's phone-based network support professionals have credentials in a comprehensive array of disciplines. This broad range of technical skills allows Progent's consultants to manage practically any crisis likely to crop up in a small business information system. Certificates earned by Progent support experts in UNIX-family platforms include Certified Network Administrator for Solaris, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician (RHCT), Apple Certified System Administrator, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco credentials awarded to Progent technical support consultants include Cisco CCIE in Routing/Switching, Security, and Voice, plus Cisco Certified CCNP, Network Associate, CCSP, Voice Professional, CCDA and CCDP.
To help customers with mixed-operating system environments, Progent also offers the services of engineers who have advanced Microsoft certifications including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Application Developer (MCAD). Progent's security engineers include CISM Engineers, CISSP network security experts, and Information System Security Architecture Professional (ISSAP) consultants.
Online support Offered by Progent to customers in Ottawa include:
Special Consulting Programs Offered by Progent
UNIX, Linux, Sun Solaris, and Apple macOS and OS X Support Services
Progent's UNIX, Linux, Solaris, and Apple macOS and OS X phone-based support services cover a broad array of information technology such as network infrastructure, messaging systems, system and operational security, UNIX and Windows integration, virtual server technologies for server hardware economization and easy administration, and transitioning from older applications to the latest Windows or Linux-powered environments. Progent's group-oriented approach to resolving network problems enables quick escalation, when required, to engineers with task-relevant experience to tackle complex situations. This accelerates solutions of urgent problems, minimizes lost productivity, and cuts service expense.
Progent's UNIX/Linux consultants can offer urgent phone-based assistance for diagnosing anomalies within UNIX/Linux systems based on popular variants of UNIX including:
Important Linux variants for which Progent offers expertise include:
- Apple macOS and OS X
- Sun Solaris
- IBM AIX Operating System
- HP-UX (Hewlett Packard UNIX)
- Berkeley UNIX (BSD)
- SCO UNIX
- Silicon Graphics IRIX
- RedHat Linux
- SUSE Linux
- Debian GNU/Linux
- Slackware Linux
Contact a Cisco CCIE for Complex Network Problem Solving
The Cisco Certified Internetwork Expert (CCIE) certification is the top accreditation for networking consultants, and certifies an individual's network technology skills at the master level. Cisco qualified CCIEs know how to resolve the most intractable problems encountered in network design, installation, management, security, and repair. CCIEs work with the highest priority with Cisco's in-house engineers in isolating problems with IOS Software network administration tools and developing workarounds or locating software patches. Cisco qualified CCIEs represent an exceptional cost-effectiveness since their deep experience allows them to fix even the most complex problems rapidly. In typical cases, less qualified engineers can struggle for hours or even days with identical tasks that a Cisco-qualified CCIE can dispose of in minutes.
Few service organizations make Cisco-qualified CCIEs available to assist small and mid-size companies. Progent can provide fast telephone contact with a CCIE so you can get urgent help for serious network infrastructure problems that are hurting worker efficiency but are not within the experience of your regular IT maintenance providers. Progent's Cisco CCIE support experts can interface to your environment using state-of-the-art on-line troubleshooting technology to provide quick, secure, and affordable analysis and repair.
Progent's Cisco-qualified CCIEs offer expertise in the entire range of Cisco's popular selection of connectivity appliances such as PIX 500 Firewalls and ASA Series Firewalls, the Catalyst Firewall Services Modules, secure high-speed and IS routers, Aironet wireless access points, Meraki cloud-managed Wi-Fi access points, Voice over IP (VoIP) systems, Catalyst Series switches, plus Virtual Private Network (VPN) solutions.
Authorized MS Windows Support
Progent's Microsoft-certified online support engineers offer computer repair and IT help for the complete line of Microsoft server technologies. Progent is a Microsoft Certified Partner and can provide your organization the expertise of support engineers who can help you with a broad variety of platform support services including
Windows Server 2012 R2 integration,
Windows Server 2008 set up,
MS Exchange Server 2019 integration,
MS Exchange Server 2016 migration, Exchange Server 2013 configuration,
Microsoft Exchange Server 2010 management,
SharePoint Server 2016 migration consulting services,
SharePoint Server 2019 planning and configuration, Microsoft Teams consulting, Skype for Business migration consulting, Lync Server 2013 management and Microsoft Office Communications Server troubleshooting, Microsoft Forefront TMG administration and ISA Server maintenance, Microsoft SQL Server 2019 planning and deployment consulting, MS SQL Server 2017 consulting, Microsoft SQL Server 2016 migration and development, and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager system monitoring and reporting,
Project Server and Server Online planning,
SBS Server 2011 consulting, and
Windows 2012 R2 Essentials cloud integration.
Progent in addition offers a full range of online PC desktop support such as Microsoft Windows 7 integration, upgrading to 64-bit desktop applications, integrating Office 2010, and streamlining Business Desktop Deployment.
CISM and CISSP Certified Network Security Engineers
Progent's certified CISSP, ISSAP, and CISM network security consultants can provide a variety of security solutions to enhance the protection of your UNIX, Linux, Sun Solaris, Apple Mac or Windows environment against internal or external threats or help you to recover quickly following a serious breach. Security consulting services available from Progent cover in depth network security analysis utilizing utilities such as GFI LANguard, AMAP Application Scanner, and products from Metasploit and Nikto; quick recovery from virus and worm attacks; integrating firewalls; establishing secure techniques for off-site and mobile connectivity; protecting your email infrastructure against viruses, spam and DHA attacks; and offering round-the-clock proactive monitoring.
- Hybrid Cloud Integration
Progent offers advanced remote consulting services to help businesses of all sizes connect their networks with popular public cloud platforms such as Azure and Amazon Web Services. Progent can assist you to plan and manage hybrid ecosystems that support Windows and Linux operating systems and applications in both cloud-only systems or in hybrid architectures that combine physical resources as well as public cloud services. To help you to incorporate cloud services with networks, Progent offers a range of cloud integration services such as Office 365 Exchange Online integration solutions with on-premises Exchange deployments, Azure enterprise hybrid cloud solutions, Amazon Web Services hybrid cloud integration, Amazon Web Marketing Service development and debugging, and Google Cloud Platform planning and integration consulting. Progent has over two decades of background providing advanced consulting support online, and Progent can make sure you complete your cloud migration projects quickly and affordably.
Progent offers the services of seasoned online consulting professionals for contract projects that small companies frequently need. Billing charges for longer-term consulting projects are determined according to the level of expertise of the engineers involved. Progent's experience with these special fields of information technology enables clients to complete major initiatives economically and on time. Progent's special online consulting services include:
How Your Ottawa Ontario Business Can Contact Progent's Remote Technical Support Experts
Help Desk Call Center Support
Progent's Help Desk programs for small and midsize companies with environments based on UNIX/Linux, Solaris, macOS and OS X, Cisco, or Microsoft products include full-service Call Center outsourcing, Virtual Helpdesk services, and Call Center operations consulting. Progent's Standard Help Desk services are a convenient solution for small companies who don't have the resources to assemble and manage an in-house Call Center but who want quick access to an effective Call Center with proficient phone assistance as well as the technical depth to escalate complex trouble tickets to high-level consultants.
Progentís Co-managed Help Desk services allow your business to share the load for Help Desk support seamlessly between your IT team and Progent's large roster of veteran desktop support technicians and matter experts (SMEs). Progentís shared Help Desk service is a collaborative support solution built around the top professional services automation (PSA) platform for handling end-user service requests, ticketing, responsibility, status tracking, and metrics.
Progent's Help Desk consulting services can assist you in building an effective new Call Center or improving your existing one, selecting or enhancing Help Desk Call Center application software to meet the special requirements of your corporation, or adding occasional phone support staff to supplement your in-house Call Center resources to deal with demanding events such as software migrations, mass updates, or rolling out brand new business software.
Progent's Help Desk Call Center team of seasoned network professionals gives your customers in Ottawa Ontario immediate contact with an effective technical support group with substantial background providing phone help and remote repair service for computer environments based on UNIX, Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft products. Progent's concentration is to earn the Help Desk recognition as a significant driver of business performance, and Progent's goal is to solve and not just track network issues.
Applications Support: Education, Programming, and Troubleshooting
Progent's Applications Consulting Team can supply remote and in-depth consulting support and education in specific application fields such as Enterprise Requirements Planning, Manufacturing Requirements Planning, custom programming for accounting packages, and Customer Relationship Management. Progent also can provide consulting expertise, custom programming, and education for Microsoft applications such as Microsoft CRM, Microsoft Project, MS Office Word, and Microsoft Excel. For more information on Progent's consulting, customization, and education services for UNIX/Linux, Solaris, Apple macOS and OS X, or Microsoft applications, visit Progent's Business Application Experts Team.
Progent's Mac professionals can promote the artistic elements of Apple Mac environments by providing remote consulting services and training in graphics, sound, and video. Progent's support professionals offer expertise in a range of Mac creative tools such as Adobe Photoshop, Adobe Illustrator, InDesign, QuarkXPress, Apple Logic, Final Cut Pro, Apple Motion, and After Effects. Progent's Mac experts can also help you with special procedures such as capturing or digitizing audio or video or putting together an audio/video post production lab.
Remote Network Monitoring Support
Progent can provide businesses in Ottawa Ontario remote network monitoring services based on MS Operations Manager network monitoring, adapted by Progent for your business so that your computer support is proactive rather than reactive. By detecting possible issues before they grow into downtime, proactive monitoring can minimize disruptive and costly network failures. Progent can also utilize server and infrastructure monitoring tools such as Nagios and MRTG to analyze UNIX, Linux, Solaris, or macOS and OS X systems, Microsoft Windows networks, or environments based on multiple OS platforms.
To get in touch with Progent about urgent online expertise with UNIX, Linux, Sun Solaris, or Apple macOS and OS X environments, visit Progent's Emergency Online Help, telephone 1-800-993-9400, or refer to Contact Progent.
Ottawa Metro Contact Information:
Progent offers consulting services and onsite technical support throughout the Ottawa metro area.
Progent locations in Ottawa Metro