Immediate Remote Help for Ottawa Ontario Computer Networks
Fast Online Help for Ottawa SystemsFor businesses in Ottawa Ontario, Progent offers remote help for computer systems based on Microsoft, Cisco, Apple macOS and OS X, or Linux technology. Progent's Microsoft Premier consulting experts have delivered online troubleshooting to companies in every state in the U.S. (Check out testimonials from Progent's customers.) In addition, Progent can furnish the consultation services of Cisco CCIE-qualified engineers to handle complex networking issues, as well as the assistance of CISSP-certified cybersecurity experts to handle advanced security architecture and diagnostic issues.

Progent's online technical support engineers provide excellent leverage due to the fact that they possess the real-world experience and have access to the advanced technology needed to solve the majority of information system issues quickly. This reduces direct expenses since solutions require minimal billable minutes. Online support also avoids the expense of sending an engineer to your location. Your organization benefits additionally with incidental expenses by minimizing or avoiding network downtime and associated losses due to business discontinuity, upset customers and vendors, unproductive workers, and distracted management. Progent's extensive remote consulting know-how is particularly important for businesses that depend on public clouds for critical infrastructure or software like Microsoft Azure, Exchange Online, Amazon AWA, Google Cloud Platform (GCP), or where onsite IT support may not be an option.

Progent's pricing model for remote support is structured to leverage your network support dollar. Progent bills on a per-minute basis for phone consulting, so you are billed only for the services that you receive. In contrast to typical online service firms, Progent asks for no service activation charge or minimum fees. Progent's one-minute billing unit and clean policy for pricing save you from scenarios where fast solutions manage to turn into major tabs. Progent's skill at dealing with technical issues quickly means your business saves cash.

Progent's Online Consulting and Technical Support Services
Through years of experience, Progent has refined a collection of customized technologies and field-proven methodologies that ensure the maximum level of effectiveness for online help and troubleshooting for IT systems of all sizes. Progent offers protected Virtual Private Network support for gateways from a variety of leading companies such as Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN technology enables the staff of Progent's online support team to connect to your computer system without violating corporate security.

Progent's sophisticated service database system keeps thorough documentation describing all service that Progent's clients have received. Progent's team engineers have access to the specifics of services delivered to each Progent customer by any Progent consultant. This history of problems and repairs is organized as a quickly exploitable proprietary database that enables Progent's online technical engineers to communicate their knowledge with the whole team to ensure that the effectiveness of Progent's technical support grows daily. Progent's high-level accreditations and working relationships with major technology companies such as Cisco and Microsoft open up additional vast technical support databases and allow quick access to manufacturers' in-house product engineers so Progent's online service specialists are able to find the best resolutions promptly.

Remote services offered by Progent to companies in Ottawa Ontario include:

ProSight Fixed-price Managed Services for Small and Mid-size Businesses
Progent provides a selection of budget-friendly, flat-rate services intended to allow small and mid-size organizations to benefit from the same best-of-breed IT solutions deployed by many of the industry's leading corporations. The ProSight suite of IT management outsourcing services covers all key facets of modern networking including email content filtering, security and compliance, automated backup and disaster recovery, network infrastructure health monitoring, virtual server hosting, and network resources documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection (EPP) solution that utilizes next generation behavior-based analysis technology to defend endpoints as well as servers and VMs against new malware assaults like ransomware and email phishing, which routinely escape traditional signature-based AV products. ProSight Active Security Monitoring safeguards local and cloud resources and offers a single platform to address the complete threat lifecycle including protection, infiltration detection, mitigation, cleanup, and forensics. Top capabilities include one-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against newly discovered attacks. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection (ESP): Endpoint Security and Exchange Filtering
    ProSight Enhanced Security Protection services offer economical multi-layer protection for physical servers and virtual machines, desktops, smartphones, and Exchange email. ProSight ESP uses adaptive security and advanced machine learning for round-the-clock monitoring and reacting to cyber assaults from all vectors. ProSight ESP delivers two-way firewall protection, penetration alarms, device control, and web filtering through leading-edge tools packaged within one agent managed from a unified control. Progent's security and virtualization consultants can help you to plan and implement a ProSight ESP environment that meets your organization's unique needs and that allows you prove compliance with government and industry information protection standards. Progent will help you define and configure policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alerts that require immediate action. Progent's consultants can also assist your company to set up and verify a backup and restore solution like ProSight Data Protection Services so you can get back in business rapidly from a destructive security attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Microsoft Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services from Progent provide small and medium-sized organizations a low cost and fully managed solution for secure backup/disaster recovery. Available at a fixed monthly rate, ProSight Data Protection Services automates and monitors your backup activities and allows fast restoration of vital data, applications and VMs that have become lost or damaged due to component failures, software glitches, natural disasters, human error, or malware attacks such as ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to a local device, or mirrored to both. Progent's cloud backup consultants can provide advanced support to set up ProSight Data Protection Services to be compliant with regulatory requirements such as HIPAA, FINRA, PCI and Safe Harbor and, when necessary, can assist you to restore your business-critical information. Read more about ProSight DPS Managed Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that uses the technology of top information security vendors to provide web-based management and comprehensive security for all your email traffic. The powerful structure of Email Guard managed service combines a Cloud Protection Layer with an on-premises gateway appliance to provide complete protection against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. The cloud filter acts as a first line of defense and keeps most unwanted email from reaching your network firewall. This decreases your vulnerability to inbound attacks and conserves system bandwidth and storage space. Email Guard's on-premises security gateway appliance provides a deeper layer of inspection for incoming email. For outgoing email, the on-premises security gateway offers AV and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The on-premises gateway can also assist Microsoft Exchange Server to monitor and protect internal email traffic that originates and ends within your security perimeter. For more information, see Email Guard spam and content filtering.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is an infrastructure management service that makes it easy and inexpensive for small and mid-sized businesses to map out, track, enhance and troubleshoot their networking hardware like switches, firewalls, and access points plus servers, printers, client computers and other networked devices. Incorporating state-of-the-art Remote Monitoring and Management technology, WAN Watch makes sure that infrastructure topology diagrams are kept current, captures and displays the configuration of virtually all devices on your network, tracks performance, and generates notices when issues are discovered. By automating complex management and troubleshooting processes, WAN Watch can knock hours off common tasks like making network diagrams, expanding your network, locating appliances that need important updates, or identifying the cause of performance bottlenecks. Find out more details about ProSight WAN Watch network infrastructure management consulting.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that incorporates advanced remote monitoring and management (RMM) technology to help keep your network operating at peak levels by checking the health of critical computers that power your information system. When ProSight LAN Watch uncovers a problem, an alert is sent automatically to your specified IT management staff and your Progent engineering consultant so that any potential problems can be addressed before they can disrupt your network Learn more about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small organization can have its critical servers and apps hosted in a protected fault tolerant data center on a high-performance virtual host set up and maintained by Progent's network support experts. Under the ProSight Virtual Hosting model, the client retains ownership of the data, the operating system software, and the apps. Since the system is virtualized, it can be moved immediately to an alternate hosting solution without requiring a lengthy and technically risky configuration process. With ProSight Virtual Hosting, you are not locked into a single hosting provider. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, update, find and protect data about your network infrastructure, processes, applications, and services. You can quickly find passwords or serial numbers and be warned about upcoming expirations of SSL certificates ,domains or warranties. By cleaning up and organizing your IT infrastructure documentation, you can eliminate up to half of time wasted trying to find vital information about your IT network. ProSight IT Asset Management includes a centralized repository for holding and sharing all documents related to managing your network infrastructure like standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also offers advanced automation for gathering and associating IT data. Whether youíre planning improvements, performing maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the knowledge you need when you need it. Find out more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and affordable way for small and mid-size organizations to obtain an objective assessment of the health of their IT system. Powered by a selection of the top remote monitoring and management tools available, and overseen by Progent's world-class group of IT professionals, ProSight Network Audits show you how well the configuration of your core infrastructure devices conform to best practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and deliver immediate benefits like a more manageable Active Directory (AD) environment. Both versions also include one year of advanced remote network monitoring and management (RMM). Benefits can include lower-cost network management, better compliance with data security requirements, more efficient utilization of network assets, faster problem resolution, more reliable backup and restore, and increased uptime. Read more about ProSight Network Audits network infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is a low-cost service built around a brief discussion with a Progent information assurance consultant. The fact-finding interview is designed to evaluate your organization's ability either to block or recover quickly following an attack by a ransomware strain like Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you personally to collect information about your existing security profile and backup/recovery platform, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can follow best practices to create an efficient security and backup/recovery system that aligns with your business requirements. For more information, refer to Progent's ProSight Ransomware Preparedness Report.

Additional Support Programs Offered by Progent
Progent offers the services of seasoned online consulting experts for special IT projects. Billing charges for ongoing development or consulting tasks are determined according to the qualifications of the engineers assigned. Progent's background in these special fields of computer technology enables clients to execute major initiatives within budget and on schedule. Progent's special remote engineering services include:

  • Help Desk Expertise
    Progent's Help Desk programs for organizations with environments that incorporate Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux products include full-service Help Desk services, co-managed Help Desk support services, and Helpdesk consulting. Progent's Standard Help Desk Services offer smaller organizations an end-to-end solution that handles all aspects of online Level 1 desktop technical support from initial requests through trouble ticket generation, screen sharing, status tracking, problem resolution, and reporting. Progent provides service desk support at a significant discount from Progent's regular Level 1 desktop support rates, and Progent can provide the option of rapid on-demand escalation to subject matter experts to handle the most issues.

    Progentís Help Desk Co-management services make it possible for your IT organization to share responsibilities for Help Desk services seamlessly between your IT staff and Progent's nationwide pool of seasoned technical support engineers and matter experts (SMEs). Progentís shared Help Desk service is an advanced service desk solution built around the top PSA tool for handling end-user service requests, ticketing, ownership, progress tracking, and metrics.

    Progent's Help Desk Call Center staff of seasoned network professionals gives your computer users in Ottawa Ontario immediate assistance from an effective support group with substantial experience offering phone consulting and online diagnostics for computer environments powered by Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux products. Progent's charter is to earn the Call Center the reputation as a crucial driver of business performance, and Progent's goal is to fix instead of just track technical issues.

  • Applications Support: Training, Custom Development, and Integration
    Progent's Applications Consulting staff offers online professional engineering expertise and training in specific business application areas such as ERP, MRP, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also can provide consulting expertise, custom programming, and education for Microsoft applications such as CRM, MS Office Project, Office 365 Word, and Office 365 Excel. To read more information about Progent's consulting, custom development, and training services, see Progent's Business Application Experts Group.

  • Unified and Automated Administration of Hybrid Cloud Environments
    System Center 2016 unifies and automates the management of hybrid cloud networks by offering comprehensive support for Windows Server 2016, Windows 10 clients; cohesive integration of heterogeneous environments that incorporate Linux, Hyper-V and VMware vSphere; and expanded cloud support including closer integration with Intune for Apple iPhone and Android smartphone management plus built-in integration with Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center 2016 consulting experts can provide world-class remote and onsite expertise for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help your business to plan and install a new implementation of System Center 2016, extend or tune your current one, migrate smoothly from an earlier release of System Center, or troubleshoot your System Center environment.

  • Online IT Infrastructure Monitoring Support
    Progent offers businesses in Ottawa Ontario remote hybrid network monitoring and reporting by providing Microsoft System Center 2016 Operations Manager (SCOM) expertise and System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can configure Operations Manager to accommodate your environment so that your computer support is proactive and automated. By uncovering emerging issues before they cause downtime, proactive monitoring can minimize disruptive and costly network crises. Progent can also deploy network monitoring utilities such as Nagios and MRTG to diagnose UNIX/Linux, Solaris, or Apple macOS and OS X networks, Microsoft Windows networks, or networks that incorporate a mix of platforms.
How Your Ottawa Company Can Contact Progent's Online Technical Support Professionals
To contact Progent about emergency online help with Microsoft Windows, Apple macOS and OS X, or Linux computer systems, visit Progent's Emergency Remote Help, call 1-800-993-9400, or visit Contact Progent. For organizations and new ventures in Ottawa Ontario, Progent's online computer support engineers can provide effective and economical system help whenever your organization has to have it. More than a decade of offering remote technical assistance has earned Microsoft Partner status for Progent's consulting experts and has allowed Progent to acquire high-end troubleshooting skills and to fine tune online access technology to repair network problems quickly while avoiding the cost and lost productivity associated with on-site service calls.

Even if your Ottawa company deals with a regular freelance consultant or maintains a full time IT staff that know how to deal with typical computer issues, Progentís Microsoft and Cisco certified consultants can still provide an easy and transparent remote expansion of your local resources for situations when your usual service personnel either don't have the bandwidth or the experience to fix sudden system emergencies or especially challenging integration problems.

Advantages of Progent's IT Support for Businesses in Ottawa Ontario
Progent's online technical help services enable your Ottawa organization to realize the advantages of timely, world-class IT support without the expense of managing a full-time IT organization. Your network will acquire greater business value by becoming increasingly reliable, efficient, and protected. Benefits to your business include:

  • Seamless remote expansion of your local IT resources
    For most organizations in Ottawa Ontario, local computer support resources, whether made up of freelance consultants or an in-house IT staff, can deal with typical network problems. On the other hand, major troubles can occur when local resources are too busy or absent, and some problems may stem from technology that is unfamiliar to your onsite support personnel. In these situations, Progent's online support experts provide a convenient, fast, and economical solution to supplement your local help and to pass on valuable information to improve your ability to resolve downstream problems locally.

  • Reduced Reliance on Individual Consultants
    For IT maintenance, smaller offices commonly rely on independent freelance consultants. While independent service people have smaller overhead than larger service firms and can afford to charge lower rates, they are often overbooked, making it hard to respond quickly to crisis situations. If a freelance service provider is occupied with another client, ill, on vacation, or in class, the absence of backup personnel may force your company to wait for assistance during an emergency. As your business grows, system downtime and trouble with critical applications become more costly. The money you thought you were saving on a freelancer can be consumed quickly by lost productivity. Progent provides a reliable source of backup service experts to make sure your network is always available.

  • Build a Solid Basis for Seamless Expansion
    Businesses typically start with an information system implemented on a modest budget. Lacking a scalable framework, band-aid repairs can get piled on top of a shaky foundation. When a network grows, reliability and scalability issues can impede the productivity of the business. These poorly designed systems require careful analysis, intelligent long-term planning, and wide technical expertise to evolve to a system infrastructure that can deliver the stable foundation to meet current business demands and ease downstream expansion.

  • Work with Problem Solvers Instead of Technology Resellers
    Smaller organizations need guidance and technical education to navigate through an increasingly complicated maze of product options capable of promoting business growth and improving productivity. Businesses do not need a network engineer who is attempting to resell a certain vendor's technology. IT support and product sales can lead to a situation where the recommended solution is designed around a profitable technology instead of the genuine needs of a client. Progent eliminates these dilemmas by offering just services instead of products. This enables Progent to align technical consulting with the best needs of customers.

What Makes Progent Unique from Other Support Firms?
Progent is a Microsoft Partner support company and Progent's head count, range of IT background, fine tuned remote support tools, and familiarity with corporate IT enable companies to escape the limitations of exclusive dependence on smaller consulting organizations, independent freelance service providers, or over-stretched in-house resources.

Progent adds value by providing:

  • Proven Methodology
    Progentís staff of Microsoft and Cisco Premier Certified experts average longer than ten years of hands-on professional experience, at the forefront of network support, performing a broad range of technical projects for an extensive mix of businesses. Each Progent support professional shares a refined collection of personal best practices which are incorporated into company-wide leading practices standards that Progent teaches its support staff. This means that you get not only world-class technical skills, but also a support engineer with field-tested methods for applying technical knowledge to solve actual IT problems quickly.

  • Value Pricing
    Progent's pricing model is to bill for online support and on-premises help per minute. Consequently, you are invoiced exclusively for delivered support. Progent does not impose a higher rate for after-hours or emergency service, and inside California or in areas where Progent offers in-person service, Progent does not charge for travel except for urgent support where on-site time is less than 4 hours. Also, Progent applies no service activation fee and requires no monthly commitment for services delivered during normal working hours. Many support organizations demand substantial minimum payments or charge for each quarter hour or longer. Progent's one-minute granularity avoids big invoices for quick fixes so you will not be forced to allow simple problems to stay unaddressed.

  • Knowledge Transfer
    Progent is committed to knowledge transfer from Progent's support experts to clients. By educating clients to handle problems that are within their scope, Progent can concentrate on offering hard-to-find services where Progent has few competitors. Companies who work with trusted independent service providers or who employ internal support staffs benefit when Progent transfers information about new technology and tested methodologies to make their IT environments more robust, protected, and productive.

  • Automated Server Monitoring with MS Operations Manager
    Progent is one of the few consulting companies to offer round-the-clock remote monitoring services powered by Microsoft System Center Operations Manager. MS System Center Operations Manager allows your network support to be proactive instead of reactive. By uncovering possible problems before they cause downtime, system monitoring can keep your IT network from painful and costly availability disruptions.
How Does My Business Begin Getting Online Computer Help from Progent?
To get started with Progent's Nationwide Remote Support services or to learn more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for IT help, go to Immediate Online Support.



An index of content::

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