Immediate Online Technical Support for Ottawa Ontario Information Networks
Urgent Remote Consulting for Ottawa SystemsFor businesses located in Ottawa Ontario, Progent provides online support for networks based on any mix of Microsoft Windows, Cisco, macOS and OS, or Linux technology. Progent's Microsoft Certified engineers have delivered remote troubleshooting to companies in all 50 states in the U.S. (Check out testimonials from Progent's clients.) Progent also can furnish the consultation services of Cisco CCIE-certified engineers to help with complex networking problems, plus the assistance of CISSP-qualified security consultants to handle advanced security design and troubleshooting jobs.

Progent's remote support engineers provide excellent value due to the fact that they possess the practical experience and have access to the advanced technology needed to resolve the majority of information system problems rapidly. Efficient support reduces immediate expenses since solutions use up fewer billable minutes. Remote help also avoids the expense of sending an engineer to your office. Your company benefits additionally with incidental costs by reducing or eliminating network outages and associated losses resulting from business discontinuity, disgruntled customers and vendors, idle employees, and de-focused management. Progent's extensive online consulting experience is particularly valuable in environments that depend on public clouds for critical infrastructure or applications like Azure, Exchange Online, Amazon AWA, Google Cloud Platform, or where onsite tech support may not be an option.

Progent's pricing model for online help is structured to stretch your network support investment. Progent charges per minute for telephone-based assistance, so you are charged only for the support that you receive. Unlike typical remote service companies, Progent requires no service activation fee or minimum payments. Progent's per-minute billing unit and simple policy for pricing eliminate scenarios where quick repairs somehow end up as big invoices. Progent's penchant for handling problems efficiently means your business spends less money.

Progent's Remote Consulting and Technical Support Expertise
Through years of experience, Progent has fine tuned an array of optimized tools and proven processes that permit the highest degree of effectiveness for online help and troubleshooting for computer networks of all sizes. Progent provides secure Virtual Private Network support for VPN gateways from a variety of leading sources such as Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN technology permits the engineers of Progent's Technical Response Center to link to your network remotely without breaching system security.

Progent's powerful technical support reporting system stores extensive histories of all service that Progent's customers have received. Progent's authorized service personnel have access to the records of support rendered to every Progent client by every Progent engineer. This database of issues and fixes is organized as a readily searchable proprietary knowledge base that enables Progent's online technical experts to communicate their knowledge company-wide to make sure that the efficiency of Progent's support grows over time. Progent's advanced accreditations and close associations with important vendors including Cisco and Microsoft make available additional extensive support databases and permit priority response from vendors' in-house engineering staff with the result that Progent's online service specialists are able to arrive at the most efficient solutions promptly.

Online services available from Progent to companies in Ottawa Ontario include:

Progent's ProSight Flat-rate Managed Services for Small and Mid-size Organizations
Progent provides a family of low-cost, fixed-price managed services designed to allow small and medium-size organizations to utilize the same advanced IT solutions used by some of the industry's leading corporations. Progent's ProSight series of IT management outsourcing services addresses all key aspects of information technology including email protection, security and compliance, automated backup and disaster recovery, network infrastructure monitoring and management, virtual server hosting, and network asset documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection (EPP) service that incorporates next generation behavior machine learning tools to defend endpoint devices as well as physical and virtual servers against new malware assaults such as ransomware and email phishing, which easily get by legacy signature-based anti-virus tools. ProSight Active Security Monitoring protects on-premises and cloud resources and offers a single platform to automate the entire malware attack progression including protection, detection, containment, remediation, and post-attack forensics. Key capabilities include single-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against newly discovered attacks. Find out more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection: Endpoint Security and Microsoft Exchange Filtering
    ProSight Enhanced Security Protection (ESP) managed services deliver ultra-affordable multi-layer security for physical and virtual servers, workstations, mobile devices, and Microsoft Exchange. ProSight ESP utilizes adaptive security and advanced heuristics for round-the-clock monitoring and responding to security assaults from all vectors. ProSight ESP provides firewall protection, penetration alerts, device control, and web filtering through leading-edge technologies packaged within one agent accessible from a unified control. Progent's data protection and virtualization consultants can help your business to plan and configure a ProSight ESP deployment that meets your company's unique needs and that allows you achieve and demonstrate compliance with legal and industry data security standards. Progent will help you define and implement security policies that ProSight ESP will enforce, and Progent will monitor your network and react to alerts that require immediate attention. Progent's consultants can also help you to set up and verify a backup and restore solution like ProSight Data Protection Services so you can get back in business quickly from a potentially disastrous security attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services offer small and medium-sized businesses a low cost and fully managed solution for reliable backup/disaster recovery. For a low monthly cost, ProSight DPS automates your backup processes and allows rapid recovery of vital files, apps and virtual machines that have become unavailable or corrupted due to component breakdowns, software glitches, disasters, human error, or malicious attacks such as ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, applications, system images, as well as Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to a local device, or to both. Progent's cloud backup consultants can provide advanced support to configure ProSight DPS to be compliant with government and industry regulatory standards like HIPAA, FINRA, and PCI and, when needed, can assist you to recover your business-critical information. Learn more about ProSight Data Protection Services Managed Cloud Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that incorporates the technology of leading information security vendors to provide centralized management and world-class security for all your inbound and outbound email. The hybrid architecture of Progent's Email Guard managed service combines a Cloud Protection Layer with a local security gateway appliance to provide complete protection against spam, viruses, Dos Attacks, DHAs, and other email-based threats. The Cloud Protection Layer serves as a preliminary barricade and keeps the vast majority of unwanted email from reaching your network firewall. This reduces your vulnerability to external attacks and saves system bandwidth and storage space. Email Guard's on-premises security gateway appliance provides a deeper level of analysis for inbound email. For outgoing email, the local security gateway provides anti-virus and anti-spam filtering, protection against data leaks, and email encryption. The local gateway can also help Exchange Server to monitor and safeguard internal email that originates and ends within your corporate firewall. For more details, visit Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is an infrastructure management service that makes it easy and inexpensive for smaller businesses to diagram, track, optimize and troubleshoot their networking appliances such as switches, firewalls, and access points plus servers, endpoints and other networked devices. Incorporating cutting-edge RMM technology, ProSight WAN Watch makes sure that network diagrams are kept current, copies and displays the configuration of virtually all devices on your network, tracks performance, and generates notices when potential issues are discovered. By automating tedious management activities, WAN Watch can knock hours off ordinary chores such as network mapping, expanding your network, locating devices that require important software patches, or isolating performance issues. Find out more details about ProSight WAN Watch network infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Desktop Monitoring Services
    ProSight LAN Watch is Progentís server and desktop remote monitoring service that uses state-of-the-art remote monitoring and management (RMM) techniques to keep your network running efficiently by tracking the state of vital assets that power your information system. When ProSight LAN Watch detects an issue, an alert is sent automatically to your designated IT management staff and your assigned Progent engineering consultant so any potential problems can be resolved before they have a chance to disrupt your network Learn more about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small organization can have its critical servers and apps hosted in a secure Tier III data center on a fast virtual machine host configured and maintained by Progent's network support professionals. Under Progent's ProSight Virtual Hosting service model, the customer retains ownership of the data, the OS platforms, and the applications. Because the system is virtualized, it can be ported easily to a different hosting environment without a lengthy and difficult reinstallation procedure. With ProSight Virtual Hosting, you are not tied a single hosting provider. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, update, find and protect data related to your network infrastructure, processes, business apps, and services. You can instantly find passwords or serial numbers and be alerted automatically about upcoming expirations of SSL certificates ,domains or warranties. By updating and organizing your IT infrastructure documentation, you can eliminate as much as 50% of time wasted searching for critical information about your IT network. ProSight IT Asset Management features a centralized location for holding and collaborating on all documents related to managing your business network such as standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also supports advanced automation for collecting and relating IT data. Whether youíre planning enhancements, performing regular maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the knowledge you require as soon as you need it. Learn more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and affordable way for small and medium-size businesses to obtain an unbiased evaluation of the health of their information system. Powered by some of the top remote monitoring and management platforms in the industry, and supervised by Progent's certified group of IT professionals, ProSight Network Audits show you how closely the deployment of your essential network assets conform to leading practices. The Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and provide instant benefits such as a cleaner Active Directory system. Both also include a year of advanced remote network monitoring and management (RMM). Benefits can include easier network management, better compliance with government and industry security requirements, higher utilization of IT assets, faster problem resolution, more reliable backup and recovery, and increased uptime. See more information about ProSight Network Audits IT infrastructure assessment.

The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is an affordable service centered on a brief interview with a Progent backup/recovery consultant. The interview is designed to help evaluate your company's ability to stop or recover quickly after an attack by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you directly to collect information about your current AV defense and backup/recovery system, and Progent will then produce a custom Basic Security and Best Practices Report detailing how you can apply best practices to create an efficient AV and backup/recovery system that meets your business needs. For more information, refer to The ProSight Ransomware Preparedness Report.

Special Consulting Programs Available from Progent
Progent can provide the services of world-class online consulting professionals for special information technology projects. Billing charges for longer-term development or consulting tasks are set according to the level of expertise of the engineers assigned. Progent's background in these important areas of computer technology allows clients to complete critical projects within budget and on schedule. Progent's special remote consulting services include:

  • Help Desk Services
    Progent's Help Desk Call Center programs for businesses with environments based on Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux platforms include full-service Help Desk services, co-managed Help Desk services, and Help Desk process consulting. Progent's Standard Help Desk Services provide small businesses a complete solution that handles all facets of remote desktop technical support from initial requests through trouble ticket generation, remote desktop control, status tracking, problem solving, and management reports. Progent provides call desk services at a significant discount from Progent's regular desktop support rates, and Progent offers the additional option of fast as-needed escalation to Level 2 and Level 3 experts to resolve challenging issues.

    Progent's Help Desk Call Center consulting support can assist you in building an efficient new Help Desk or enhancing your current one, evaluating or modifying Help Desk software to handle the special requirements of your business, or adding temporary phone support personnel to supplement your internal Help Desk Call Center team to deal with high-demand scenarios such as software transitions, major updates, or rolling out brand new business software.

    Progent's Help Desk Call Center team of veteran information technology consultants provides your workers in Ottawa Ontario quick assistance from a large technical support resource with years of experience delivering telephone-based consulting and online troubleshooting for computer environments based on Windows, Cisco, Apple macOS and OS X, UNIX, or Linux components. Progent's concentration is to earn the Call Center recognition as a major enabler of company productivity, and Progent's policy is to solve instead of just record technical problems.

  • Applications Services: Training, Customization, and Integration
    Progent's Applications Consulting Group offers phone-based professional consulting support and training in specific application fields such as Enterprise Requirements Planning, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management (CRM). Progent also can deliver expertise, custom programming, and training for familiar Microsoft applications including CRM, Project, Microsoft Office 365 Word, and Office 365 Excel. For additional information concerning Progent's consulting, custom development, and training offerings, go to Progent's Business Application Experts Services.

  • Centralized and Automated Management of Hybrid Cloud Networks
    Microsoft System Center 2016 centralizes and automates the management of hybrid cloud networks by offering comprehensive integration with Windows Server 2016 servers, Windows 10 clients; cohesive management of multi-OS networks that include various Linux distributions, Hyper-V and VMware vSphere; and expanded cloud support including closer integration with Microsoft Intune for iPhone and Google Android smartphone management plus native integration with Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center 2016 consultants offer advanced remote and on-premises support for all components of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist you to design and install a new deployment of Microsoft System Center 2016, extend or tune your current one, migrate smoothly from a prior version of System Center, or troubleshoot your System Center solution.

  • Online IT Infrastructure Monitoring Support
    Progent can deliver organizations in Ottawa Ontario online IT infrastructure monitoring by providing Microsoft System Center Operations Manager (SCOM 2016) consulting services and Microsoft System Center 2012 Operations Manager (SCOM 2012) support. Progent can customize Operations Manager for your environment so that your computer maintenance is proactive rather than reactive. By anticipating possible trouble spots before they expand into full-scale emergencies, automated monitoring can avoid inconvenient and costly network failures. Progent can also assist with system monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Sun Solaris, or macOS and OS X environments, Microsoft Windows networks, or environments that incorporate a mix of platforms.
How Your Ottawa Business Can Contact Progent's Remote Service Experts
To get in touch with Progent about emergency remote expertise with Windows, Apple macOS and OS X, or Linux/UNIX networks, go to Progent's Nationwide Phone-Based Support, telephone 1-800-993-9400, or refer to Contact Progent. For organizations and new ventures in Ottawa Ontario, Progent's online computer support specialists are ready to provide professional and cost-effective system support the moment your company needs it. More than a decade of offering remote tech support has earned Microsoft Partner status for Progent's consultants and has enabled Progent to develop high-end troubleshooting skills and to fine tune online access tools to solve network problems quickly while eliminating the cost and lost productivity associated with on-premises support calls.

Even if your Ottawa office relies on a local freelance support technician or maintains an in-house organization that can deal with common computer issues, Progentís Microsoft certified consultants are available to provide a convenient and seamless remote expansion of your on-site resources for situations when your usual service personnel either don't have the availability or the expertise to fix sudden network crises or particularly complicated integration problems.

Advantages of Progent's IT Support for Organizations in Ottawa Ontario
Progent's remote technical help services allow your Ottawa company to have the advantages of on-call, enterprise-class network support without the cost of maintaining a full-time IT staff. Your information system will acquire greater business value by being more available, efficient, and secure. Benefits to your business include:

  • Convenient virtual expansion of your on-site IT resources
    With most companies in Ottawa Ontario, local computer support providers, whether represented by independent consultants or a full-time maintenance staff, can take care of typical technical problems. However, serious problems can strike when local resources are too busy or absent, and some trouble may involve IT products that is beyond the scope of your local service technicians. In these instances, Progent's on-call service specialists give you a convenient, quick, and affordable way to augment your local help and to pass on useful knowledge to increase your ability to resolve downstream problems locally.

  • Reduced Dependence on Freelance Consultants
    For network support, smaller companies often rely on independent freelance consultants. While freelance service people have less overhead than larger consulting firms and can often charge lower rates, they are often overbooked, making it hard to respond quickly to crisis situations. If a freelance service provider is occupied with another customer, sick, on vacation, or in class, the absence of fallback help may require your company to wait for assistance during an emergency. As your company grows, network unavailability and trouble with critical software become more costly. The money you thought you were saving on an independent can be consumed quickly by reduced productivity. Progent provides a reliable source of reserve service experts to insure your network is always available.

  • Create a Solid Foundation for Seamless Growth
    Businesses often begin with an IT architecture created on a modest budget. Without a robust infrastructure, band-aid repairs often get thrown onto a weak foundation. When a network grows, reliability and expandability issues can hinder the success of the organization. Such badly built systems need careful assessment, smart strategic planning, and wide technical expertise to upgrade to a network architecture able to provide the solid foundation to meet critical business demands and ease downstream growth.

  • Interact with Problem Solvers Rather Than Technology Vendors
    Smaller businesses require guidance and technical education to negotiate an ever more complex array of product alternatives capable of promoting business success and improving productivity. These companies do not need a computer engineer who is motivated to earn a commission on a specific vendor's technology. IT consulting and product selling can lead to a situation where the proposed solution is designed around a profitable product instead of the genuine requirements of a business. Progent avoids these dilemmas by selling only services rather than products. This allows Progent to align technical expertise with the best needs of customers.

What Makes Progent Unique from Other Service Organizations?
Progent is a Microsoft Certified Partner support firm and Progent's number of employees, breadth of IT knowledge, refined remote support tools, and familiarity with corporate IT allow offices to escape the pitfalls of exclusive reliance on smaller consulting firms, individual freelance service providers, or limited internal resources.

Progent adds value by providing:

How Does My Business Begin Receiving Online Computer Support from Progent?
To initiate Progent's online help services or to learn more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for network support, go to Immediate Online Support.



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