Network Support for Medium-size Companies
Outsourcing Packages
Datasheets and Outsourcing White Paper
Why Companies Outsource Network Support
Whether it involves planning network infrastructure, outsourcing a Contact Center, rolling out a new messaging system, building an eCommerce business application, or other complex initiatives, outsourcing your network support can reduce costs, management distraction, and engineering risks while allowing system service expenses to increase in a more linear and controlled fashion than is feasible by building up a large, expert internal IT staff.
Progent has generated a white paper that details the advantages businesses of all sizes can derive by outsourcing or co-sourcing network support and other IT services. To view a printable PDF copy of this document and learn how outsourcing can lower your expenses and improve efficiency, click:
IT Outsourcing and Co-sourcing White Paper (PDF - 135 KB)
Full-service IT Outsourcing for Small and Mid-size Businesses
Progent is organized to deliver advanced remote support for all popular technologies used in today's small and mid-size business systems. Progent's outsourced services include a part-time CIO to enhance the business value of your network, Call Desk services, 24x7 online network management, ransomware defense and recovery including a 24x7 Ransomware Hot Line, Wi-Fi on-premises and online site surveys and configuration, cloud integration, network infrastructure planning, project management or co-management for major initiatives like operating system migration, pen testing to confirm compliance with data protection mandates, disaster recovery preparedness, work-at-home setup, and rapid software development to build or enhance line-of-business applications.
Because Progent can deliver most IT services online, Progent can in effect be your virtual IT team, saving you the overhead of recruiting and supporting your own IT support group without compromising the effectiveness and continuity of a full-time roster of IT professionals. This reduction of your IT support budget is magnified by the additional savings you realize by creating an up-to-date IT network that is protected, resilient, simple to manage and scale, and built to meet the special demands of your organization.
To see a datasheet summarizing the advantages of Progent's IT outsourcing services for small and mid-size vusinesses, click:
Progent's IT Outsourcing Services: Features and Benefits (PDF - 216 KB)
An index of content::
Engineers Database Development
Technology Professional Database Applications
Progent's Microsoft-certified database consultants offer small and midsize businesses remote support for leading database products including MS SQL Server, Oracle, MySQL, and Office Access. Consulting services available from Progent include software installation and configuration, database architecture and coding, management support, replication and synchronization strategies, capacity planning, performance optimization, migration, information security, backup/restore options, troubleshooting, and training.
Service Desk Sharing Information Technology Consulting
Urgent Service Desk Sharing Support and Setup
Progent's Co-managed Help Desk service makes it possible for your IT organization to share the load for Help Desk support transparently between your in-house IT staff and Progent's roster of certified technical support engineers and subject matter experts (SMEs). Progent's Co-managed Help Desk service is a collaborative service desk solution based on ConnectWise Manage, the leading shared PSA platform for managing end-user service requests, ticket lifecycle, ownership, status tracking, and reporting.
Top Specialists Small Business WAP571
Support and Help Small Business 500 AP
Progent's Cisco-certified wireless integration experts can help you to deploy, administer, and debug Cisco Small Business 100/300/500 Wireless APs.
iPhone Integration Consulting
Ubiquiti WiFi access point Network Consultants
Progent's Wireless Consulting Services provide a convenient, economical way for businesses of all sizes to deploy, manage and repair cutting edge wireless network technology. For 802.11n and the latest 802.11ac wireless networks, Progent can show you how to design and deploy appliances such as Cisco's Aironet and Meraki access points and wireless network controllers. For wireless email and online applications, Progent can help with Apple iPhones, Apple iPads, Google Androids, and Windows smartphones and tablets.
ProSight Server and Desktop RMM Computer Consultant
Largest Automated Server Monitoring Configuration
ProSight LAN Watch with NinjaOne RMM is Progent's network, server and endpoint remote monitoring service that incorporates advanced remote monitoring and management technology to keep your network operating at peak levels by checking the state of critical devices.
Microsoft SQL Server 2014 Technology Consulting
24/7 SQL Server 2019 Technical Support
Progent's Microsoft certified consultants can offer small and medium size businesses advanced Microsoft SQL Server support. Microsoft SQL Server is a complete, web-ready database and data analysis platform that opens the door to the rapid development of advanced business programs that offer your company a competitive advantage. SQL Server provides core support for XML and the ability to query over the Internet and beyond the firewall. In addition to providing expertise, maintenance and troubleshooting services, Progent's SQL consultants can help you get the most out of Microsoft SQL Server Reporting Services and Microsoft SQL Server Business Intelligence to increase the productivity of your information system. Progent can also help you migrate from earlier versions of Microsoft SQL Server to Microsoft SQL Server 2005.
Remote Technical Support Fault Tolerant Server Clustering
Technical Consultant Clustered Windows
Progent offers Windows Cluster Server consulting to help your company implement zero-downtime server clusters designed to deliver 24x7 uptime. Windows cluster servers for high-availability networks include Microsoft Windows 2003 Cluster Server, Microsoft SQL Server Cluster, and Microsoft Exchange Cluster. By showing you how too design fault-tolerant server clustering environments around Microsoft Windows Server Cluster 2003, Progent's Certified Windows engineers ensure that your zero-downtime server clusters are set up to maximize the business advantage of your computer network.
24-Hour Dharma ransomware recovery Consulting Services
Spora ransomware recovery Consultant
Progent's Ransomware Hot Line provides 24x7 access to a experienced ransomware recovery consultant who can help your business to contain the spread of an ongoing ransomware breach. Call 800-462-8800
Top Rated Antivirus Consultants
Anti-Spam Subscription
E-Mail Guard by Postini offers continually updated spam and virus blocking, content filtering, and security from email-based DHA attacks and DSA attacks. Progent is a Postini aggregator and service firm. If your organization is too small to qualify for a standard Postini license, you can still have the use of Postini's Perimeter Management technology through Progent's E-Mail Guard spam filtering and antivirus aggregation program. Progent's expert e-mail protection professionals can show you how to develop an email protection plan that incorporates spam filtering and virus protection services and processes.
Polycom ATX Telepresence Engineers
Polycom Video Conferencing Professional
Progent offers the support of an accredited consultant with expertise deploying technology from the leading video conferencing/telepresence vendors such as Cisco/Tandberg, Polycom, and LifeSize and can assist you to plan, configure, upgrade, or maintain a telepresence environment that protects your investment and maximizes the business value of your IT system. Progent also offers the expertise of infrastructure engineers who can assist businesses of all sizes to create and troubleshoot a network that delivers the performance, reliability, security, and scalability required to support your video conferencing/telepresence environment.
Development Companies .NET Software
VB.NET Reports
Progent's software experts have worked for 20 years with .NET technologies and the Visual Studio development system and can create or enhance .NET applications rapidly and at low cost.
Macintosh OS X Integration Services
Apple OS X Consultant Services
Progent's consultants offer macOS and Mac OS X users a range of services including desktop support, Apple macOS and OS X consulting, Apple Mac integration with Windows networks, Microsoft Entourage and email help, security services, and custom education. Progent can assist clients to upgrade to macOS from Mac OS X or earlier editions of Apple OS X and Progent can offer help with macOS and Mac OS X application software. Progent can also assist your business with iPhone support and Apple iPad synchronization, or moving to iCloud services. For business networks built exclusively on macOS or OS X or for systems incorporating a combination of Mac, Linux and Windows powered servers and desktops, Progent's Apple, Cisco, and Microsoft consultants have the experience and depth to deal with the complexity of planning, configuring and supporting a network infrastructure that is available, safe, efficient and aligned with your company's business goals.
Cisco VoIP Network Solutions
Cisco Remote Access Network Support Group
Progent's Cisco CCIE network infrastructure experts can help you to set up, manage, update and debug Cisco products. Progent offers Cisco, Meraki and Nexus switch support, ASA firewall support, Meraki and Aironet Wi-Fi access point expertise, Cisco VoIP phone support, and CUCM/CallManager software expertise.
Cisco Engineering From Home Job
Cisco CCIE Contract Job
If you are a network consultant with technical support experience, teaming with Progent and helping our customers will expand your abilities through collaboration with Progent's staff of mutually supportive, high-output consulting experts. Progent's concentration on offering network expertise and technical support to small and midsize businesses will offer you the chance to consult in depth with decision makers and add tangibly to the success of dynamic organizations. In addition, Progent's virtual office environment offers state-of-the-art technology for remote service and wireless access to allow you to deliver speedy fixes when you troubleshoot business-critical issues.
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