Why Companies Outsource Network Support
Whether it involves planning network infrastructure, outsourcing a Help Desk Call Center, deploying out an upgraded messaging platform, creating an on-line business solution, or similar complex projects, outsourcing your IT support is a smart way to lower costs, administrative hassle, and technical risks while permitting system service costs to grow in a more gradual and controlled fashion than is feasible by building up a large, expert internal support staff.

Progent has produced a white paper that summarizes the advantages companies of any size can derive by outsourcing or co-sourcing computer consulting and other IT services. To open a print-formatted Acrobat version of this document and learn how outsourcing can save your costs and improve productivity, click:
IT Outsourcing and Co-sourcing White Paper (PDF - 135 KB)

IT Outsourcing Service Programs
For businesses with 10 to 250 network users, Progent offers cost-effective outsourcing packages that offer you timel availability of Microsoft and Cisco Certified network consulting experts without forcing you to maintain a large in-house IT staff. This page enable you to view printable Acrobat-format datasheets that describe these outsourcing service programs.

Progent's Small Business IT Outsourcing Service Program provides affordable system management, network consulting, troubleshooting, and Helpdesk services for companies with 10-50 desktop users. To view a print-formatted Acrobat version of this datasheet and learn how outsourcing can lower costs and improve productivity, click:
Small Business IT Outsourcing Package Datasheet (PDF - 143 KB)

Progent's Network Monitoring Service Programs provide continuous server tracking and IT support for companies with 50-250 network users. To see a print-formatted Acrobat version of this datasheet and learn how outsourcing can lower costs and improve service levels, click:
Network Monitoring Packages Datasheet (PDF - 105 KB)

An index of content::

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    Engineer MySQL migration

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    Progent's Technical Response Center offers national extended hours remote assistance for information systems powered by Windows and Cisco technology. Progent's Microsoft and Cisco-Certified support experts offer after-hours telephone help and online direct network access to isolate and resolve network problems rapidly and affordably. The breadth of IT expertise represented by Progent's team of country-wide support professionals allows Progent to escalate even the most difficult network issues to appropriate experts as needed. For critical problems, the Technical Response Center endeavors to respond to your request for service within one hour.

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  • Support Cisco VoIP Phones and Presence
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    Progent's Cisco IP phone and video IP phone experts can assist you to configure, manage, and debug Cisco IP phones, video IP phones and wireless IP phones. Progent offers support for all versions of Cisco's IP phones from discontinued VoIP products to the newest media phones. Progent's consultants can also help you to integrate your VoIP phones and video IP phones with Unified CM, previously branded CallManager, or with Unified Communications Manager Express to build a an advanced IP-PBX ecosystem for unified messaging and collaboration. Progent can also help you to configure Cisco Unified CM apps that include Unified Communications Manager IM and Presence Jabber, Unity Express (CUE) for voicemail management, Cisco Unified Mobility for Single Number Reach, and Unified Contact Center Enterprise (Unified CCE) for creating a highly automated customer contact center. Progent can provide expertise with any facet of Cisco IP Phone integration including designing dial plans, setting up SIP trunking, installing ISR routers with CUBE VoIP networking capability, and creating Cisco UCS server clustering and Cisco Survivable Remote Site Telephony systems for survivability.

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