Network Help for Medium-size Businesses
Co-sourcing Programs
Datasheets and Outsourcing White Paper
Why Companies Outsource Network Support
Whether it involves planning network infrastructure, outsourcing a Help Desk Call Center, deploying out a new email platform, building an eCommerce business solution, or similar major initiatives, using outsourcing for your network support is a smart way to reduce costs, management hassle, and engineering risks while permitting system support expenses to grow in a more gradual and predictable manner than is possible by building up a large, expert in-house IT staff.
Progent has produced a white paper that outlines the advantages companies of any size can gain from outsourcing or co-sourcing network support and other information technology services. To open a printable Acrobat copy of this document and find out how outsourcing can lower your costs and improve productivity, click:
IT Outsourcing White Paper (PDF - 135 KB)
IT Outsourcing Service Programs
For businesses with 10 to 250 network users, Progent has developed affordable outsourced service options that offer you timel access to Microsoft and Cisco Certified computer support professionals without requiring you to maintain a full in-house IT staff. This page allow you to download printable Acrobat-format datasheets that describe these outsourcing service programs.
Progent's Small Business IT Outsourcing Package provides economical IT administration, network expertise, technical support, and Contact Center services for businesses with 10-50 network clients. To view a print-formatted Acrobat version of this datasheet and learn how outsourced services can lower expenses and improve productivity, click:
Small Business IT Outsourcing Package Datasheet (PDF - 143 KB)
Progent's Server Monitoring Packages provide continuous server tracking and IT support for companies with 50-250 network clients. To view a print-formatted Acrobat copy of this document and learn how outsourced services can cut expenses and improve service levels, click:
Network Monitoring Packages Datasheet (PDF - 105 KB)
An index of content::
Support and Setup Wi-Fi 6 Wireless Site Survey
Consultant Services Wi-Fi Site Survey and Planning
Progent's Wi-Fi site survey services make it easy to design, implement and debug a Wi-Fi LAN customized for your environment, offering you a wireless solution that has the coverage, speed, capacity, QoS, security, and hand-off ability your business needs. Wi-Fi survey services from Progent include remote predictive modeling for planning a Wi-Fi network and onsite survey services for validating, optimizing, and troubleshooting an operational Wi-Fi LAN.
24-7 Microsoft Expert ASP.NET Integration Companies
ASP.NET Programming Firms
Progent's application developers have worked for 20 years with .NET technologies and the Visual Studio development system and are able to build or enhance .NET apps quickly and affordably.
Wi-Fi Site Survey and Planning Troubleshooting
Wi-Fi RF Coverage Maps Support
Progent's Wi-Fi site survey services make it easy to design, install and debug a Wi-Fi LAN adapted to your facilities, providing you a wireless solution that delivers the reception, performance, density, Quality of Service, security, and hand-off capability your business needs. Wi-Fi site survey services from Progent include online predictive analysis for planning a Wi-Fi LAN and on-premises site survey services for validating, optimizing, and debugging a functioning wireless network.
Technology Consulting Services Telecommuter Endpoint Management
Open Now Remote Workforce Endpoint Management Integration
Progent can help small and medium-size companies to deploy efficient endpoint management platforms for administering devices used by at-home workers.
Class Live Online Office Word
Live Online PowerPoint Training Professional
Progent's webinar training classes provide small businesses the affordability, simplicity, and versatility of web-based learning and the proven pedagogic methods of experienced teachers who employ advanced collaboration software to reproduce live, interactive classrooms. Progent offers remote education for popular desktop software including components of Microsoft Office such as Office Excel, Word, Access, and Visio: Dynamics business accounting and management solutions such as MS Dynamics GP; plus additional leading desktop applications such as Adobe Photoshop, Adobe Acrobat Writer, and Crystal Reports.
Engineers IT Outsourcing Services
IT Outsourcing Consultancy
Progent is structured to deliver comprehensive online consulting for all major technical areas common to today's small company IT systems and offers an array of vital, as-needed services such as a temporary CIO to offer advanced planning and negotiating skills, a Technical Response Center for help desk services, 24x7 server monitoring, spam/virus protection as an outside-the-firewall service, project management help for major initiatives such as office relocations orOS upgrades, Cisco-certified consultants for designing fast and reliable infrastructure, certified security specialists to verify data safety and compliance, disaster recovery experts to help design business continuity strategies, and software programmers to create, enhance, or troubleshoot mission-critical applications.
Android printing Computer Consultants
Network Consultant Android printing
Progent's veteran group of network consultants and application specialists have years of background providing remote and on-premises assistance for organizations of all sizes who want to integrate Android phones and tablets into their information systems so that users can work together from virtually anywhere. Progent has the range of skills to solve technical issues that span numerous manufacturers and that entail a mix of older and current technology. Progent provides affordable remote consulting to help you with any stage of planning, implementing, managing and maintaining your Bring-Your-Own-Device (BYOD) solution. Progent can provide as-needed support to help you to handle especially challenging technical issues, or Progent can provide comprehensive project management services to ensure that you complete strategic network projects on schedule and within budget. Progent can help with local, cloud-centric, or hybrid network environments and can provide support for all major operating systems, applications, management utilities and hardware infrastructure. Progent also can provide specialized group or one-on-one training sessions to show you how to manage and use Android phones and tablets to maximize their business value.
Hosting for Virtual Servers Professionals
Virtual Server Private Cloud Hosting Consultancy
Progent's private cloud hosting enables small and midsize businesses to run key applications such as Microsoft SQL and Exchange Server from a hardened Tier III data center on fault-tolerant hardware with offsite backup. Progent uses Microsoft's Hyper-V platform for server virtualization and Data Protection Manager for automatic backup replication and restoration. You can use Progent's private cloud hosting service to eliminate large investments in the acquisition, upkeep, and operation of network hardware and data center facilities while achieving world-class levels of network availability and physical security.
Online Technical Support ASA Firewall with Firepower
24 Hour Cisco Firewall Integration Consultant Services
The current Cisco ASA 5500-X Series Next-Generation Firewalls with Firepower Services provide substantially more bang for the buck than Cisco's legacy PIX and ASA 5500 firewalls and have superseded the ASA 5500 and PIX 500 security appliances for all new installations. Progent's Cisco-certified CCIE network consultants can help your company to manage your existing PIX or ASA 5500 firewalls or upgrade efficiently to ASA 5500-X firewalls with Firepower Services. Progent can also assist you to design, integrate, optimize, administer and troubleshoot firewall environments built on Cisco ASA 5500-X firewalls with Firepower Services.
Hornetsecurity Altaro 365 Total SharePoint Backup Support and Setup
Computer Consultants Hornetsecurity 365 Total Backup
Progent is a certified Hornetsecurity/Altaro partner and can design, configure, and manage an implementation of 365 Total Backup to back up and restore your Microsoft 365 mailboxes, files residing on your company's OneDrive Accounts and SharePoint Document Libraries, user and group Teams Chats, plus files on Windows-powered laptops and desktops.
Urgent Call Desk for Telecommuters Support
Call Desk for at Home Workforce Computer Consultant
Progent has two decades of background assisting small and mid-size organizations to design, install, tune, manage, and debug computer networks that support teleworkers.
UC520 Technology Consulting
Voice Over IP IT Consultant
Progent's Cisco CCIE-certified IP phone and video IP phone experts can assist your business to integrate, maintain, and debug Cisco VoIP phones, video IP phones and wireless IP phones. Progent offers expertise for all versions of Cisco's IP phones from discontinued Voice over IP products to the newest media phones. Progent's consultants can also help you to integrate your VoIP phones and video IP phones with Cisco Unified CM, originally known as CallManager, or with Cisco Unified CM Express (CME) to create a modern IP-PBX environment for unified messaging and company-wide collaboration. Progent can also assist you to configure Unified CM applications that include Unified Communications Manager IM and Presence Service with Jabber support, Unity Express (CUE) for voicemail management, Mobile Connect for Single Number Reach (SNR, and Unified Contact Center Enterprise (Unified CCE) for creating an advanced customer contact center. Progent's consultants can provide expertise with any facet of Cisco VoIP Phone integration including designing dial plans, setting up SIP gateways, deploying ISR G2 routers with CUBE internetworking capability, and designing UCS server failover and Cisco Survivable Remote Site Telephony (SRST) solutions for high availability.
VMware vCenter Orchestrator Professionals
VMware Site Recovery Manager and NSX Services
VMware's market leading Site Recovery Manager is an extension to VMware vCenter that allows you to specify, automate and test a repeatable workflow for restoring applications and services rapidly following a breakdown. Site Recovery Manager provides centrally managed and automated disaster recovery, application mobility, and non-intrusive site migration, failback and re-protect. SRM also enables transparent testing for site recovery, updates and patches and can generate reports to confirm full service recovery, validate Service Level Agreements and demonstrate DR compliance. Progent offers the support of a VCDX certified VMware Site Recovery Manager consultant to assist your organization to plan, deploy, test and maintain a DR system powered by VMware SRM.
Catalyst 9117 Access Point Technical Support
After Hours Catalyst 9164 Access Point IT Services
Progent's Cisco-certified Catalyst 9100 Series 802.11ax Wireless Access Point consultants offer affordable remote and onsite support for Catalyst next-generation Wi-Fi 6 and Wi-Fi 6E wireless APs.
24x7 Exchange 2003 to Exchange 2010 Upgrade Professional
Microsoft Exchange Server 2010 Migration Consult
Progent's Microsoft and Cisco-certified network experts can help you to assess the value of Exchange 2010 for your business and can assist you to design and carry out a smooth upgrade to Exchange 2010 from Exchange 2003 or Exchange Server 2007 that will offer quick ROI by increasing your productivity, lowering the cost of equipment and support, streamlining management, and consolidating your vital communications technologies.
Remote Technical Support Hornetsecurity Altaro VM Backup and Hyper-V
After Hours Hornetsecurity Altaro VM Backup and vSphere Consultants
Altaro VM Backup software from Hornetsecurity provides small and mid-size businesses a dependable and budget-friendly platform for backing up and recovering Microsoft Hyper-V and VMware-based VMs. Altaro VM Backup can be deployed in on-premises, remote, distributed, and cloud-hosted environments and also enables cost-effective cloud backup to Microsoft Azure Block Blob storage. Altaro VM Backup protects against ransomware via Immutable Cloud Storage. This creates tamper-proof backup data that cannot be modified by any user including administrators. Progent is a certified Hornetsecurity/Altaro partner and can provide a wide range of remote or on-premises services to assist you to design, install, optimize and troubleshoot a modern backup and disaster recovery solution based on Altaro VM Backup. With ProSight DPS Altaro VM Backup, Progent delivers a fully managed backup/recovery service based on Altaro VM Backup.
Network Load Balancing Support and Setup
F5 Networks BIG-IP IT Consultant
Progent offers high availability load balancing support that addresses system load balancing, load balanced program, LAN/WAN infrastructure routing, and content dispatching technology including F5 Networks 3DNS. non-stop load balancing technologies for which Progent can provide consulting services include Windows Server 2003 Network Load Balancing Manager, Citrix Access Suite and Access Gateway, Cisco Content Services Switch, Cisco Distributed Director and ACNS, and F5 Networks BIG-IP.
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