Computer Help for Mid-size Companies
Outsourced Services Programs
Datasheets and Outsourcing White Paper
Why Companies Outsource Network Support
Whether it involves planning network infrastructure, outsourcing a Help Desk Call Center, deploying out an upgraded messaging platform, creating an on-line business solution, or similar complex projects, outsourcing your IT support is a smart way to lower costs, administrative hassle, and technical risks while permitting system service costs to grow in a more gradual and controlled fashion than is feasible by building up a large, expert internal support staff.
Progent has produced a white paper that summarizes the advantages companies of any size can derive by outsourcing or co-sourcing computer consulting and other IT services. To open a print-formatted Acrobat version of this document and learn how outsourcing can save your costs and improve productivity, click:
IT Outsourcing and Co-sourcing White Paper (PDF - 135 KB)
IT Outsourcing Service Programs
For businesses with 10 to 250 network users, Progent offers cost-effective outsourcing packages that offer you timel availability of Microsoft and Cisco Certified network consulting experts without forcing you to maintain a large in-house IT staff. This page enable you to view printable Acrobat-format datasheets that describe these outsourcing service programs.
Progent's Small Business IT Outsourcing Service Program provides affordable system management, network consulting, troubleshooting, and Helpdesk services for companies with 10-50 desktop users. To view a print-formatted Acrobat version of this datasheet and learn how outsourcing can lower costs and improve productivity, click:
Small Business IT Outsourcing Package Datasheet (PDF - 143 KB)
Progent's Network Monitoring Service Programs provide continuous server tracking and IT support for companies with 50-250 network users. To see a print-formatted Acrobat version of this datasheet and learn how outsourcing can lower costs and improve service levels, click:
Network Monitoring Packages Datasheet (PDF - 105 KB)
An index of content::
Top System Center 2012 Operations Manager Online Consulting
Consulting SCOM 2012 Migration
Progent's Microsoft-certified consulting experts have more than 10 years of background planning, deploying, enhancing and repairing System Center Operations Manager environments and can provide organizations of any size advanced remote or onsite consulting support for System Center 2012 Operations Manager. Progent can assist your company to plan an architecture for SCOM 2012 servers that provides the responsiveness and availability required to watch over your datacenter efficiently, whether your datacenters are on-premises, cloud-based, or a hybrid solution. Progent's SCOM consultants can also help you to install and customize SCOM 2012 management packs based on industry best practices for monitoring network infrastructure as well as Microsoft and third-party applications and services. Also, Progent can deliver fast remote or on-premises technical support to help you to remediate serious issues detected by SCOM 2012.
24-7 5500 Wireless Controller Support Outsourcing
8540 wireless controller Technology Consulting Services
Cisco's Catalyst Wi-Fi controllers streamline the administration of Wi-Fi LANs by unifying the provisioning and control of Wi-Fi APs, tuning Wi-Fi throughput by reducing the impact of RF congestion, enhancing wireless availability with rapid auto-failover, and hardening data security by detecting cyber threats and filtering traffic content according to user class and locale. Progent can help your business to deploy Cisco Wi-Fi controller appliances to manage wireless networks of any size. Progent can help you to maintain and debug your existing Cisco Wi-Fi environment or implement an efficient transition to Cisco's modern Wi-Fi controller technology.
Consultant Services Herakles/QTS Test Lab
NLB Testing Technology Professional
Progent's Test and Training Lab located at the QTS (formerly Herakles) Internet Data Center can be used for piloting mission-critical applications, creating efficient migration methodologies, evaluating and optimizing performance, designing or validating disaster recovery solutions, mitigating compatibility issues, and establishing training systems for new products and technologies. For Progent customers who lack adequate internal resources to assemble effective test systems, Progent's Test and Training Lab cuts capital outlay and engineering risk while keeping vital network projects on schedule.
Ubiquiti UniFi Security Gateway Consultant Services
Ubiquiti's UniFi XG AP WiFi access points Consulting
Ubiquiti's UniFi family of Wi-Fi infrastructure devices includes indoor and outdoor Wave 2 Wi-Fi APs, security gateways, and switches. UniFi devices installed across multiple sites with thousands of APs can be remotely provisioned and managed using Ubiquiti's free UniFi Controller software, which centralizes and simplifies setup, discovery, management, optimization, debugging, monitoring, and reporting. Progent can provide the skills of seasoned wireless consultants who can assist your organization to determine the benefits of Ubiquiti's UniFi technology for your business and assist you to design, install, manage, and maintain your UniFi solution.
Technology Professional NetDocuments and Android
Consultant Services NetDocs CollabSpaces
NetDocuments (NetDocs) is a cloud-based document management system designed for the legal profession. Progent offers online guidance from NetDocuments consultants who can assist your law firm to design, configure, manage, tune, or troubleshoot a document management system environment powered by NetDocs.
24/7 Setup and Support MSP360 GSuite Backup
Online Help MSP360 B2 Backup Storage
Progent can assist you to create, implement and manage a backup plan built around MSP360 Backup technology to protect your assets residing on any leading public cloud. Progent can provide monitoring and remote management to prevent data loss resulting from human miscues, system error, ill-intentioned insiders, and external attacks like ransomware.
Meraki Dashboard Technical Consultant
Meraki Wi-Fi Access Point Remote Consulting
Progent's Cisco Meraki wireless AP consultants offer remote and onsite support services to help organizations of all sizes to design, deploy, maintain, upgrade or debug Wi-Fi systems that utilize Cisco Meraki wireless access points. Progent can assist your business to configure and manage Meraki-based wireless networks for environments that can range from a telecommuter's home or a branch office to a campus or a nationwide enterprise. Progent can also help you to integrate other Cisco products such as Catalyst and Nexus switches, routers and firewalls to create a seamless ecosystem that provides identical access, performance, security, manageability and uptime for wired and wireless clients regardless of their location or computing device.
Cisco Experts MySQL development Consultant Services
Engineer MySQL migration
Progent offers affordable online access to an Oracle MySQL administrator or application developer and can help businesses of all sizes to integrate and support MySQL within a robust network infrastructure that provides advanced speed, expandability, and security. Progent also has experience assisting companies migrate applications from an Oracle environment to MySQL.
Immediate CRISC Certified IT Services
Risk Assessment Integration
Progent's disaster recovery planning and business continuity professionals can help you design a disaster recovery strategy in case of an IT system catastrophe. Progent can show you how to create a comprehensive disaster recovery strategy that incorporates scheduled disaster recovery assessments and drills. Progent's Microsoft and Cisco-authorized professionals can also help you create an affordable, high-availability system solution that takes into account availability issues covering a wide array of infrastructure technologies and procedures.
UNIX Professionals
Solaris Network Engineer
Progent's Solaris family consulting experts offer small businesses and developers help with managing and maintaining Sun Solaris environments that run with Microsoft-based technology. Progent can give your organization access to Solaris experts, consulting professionals certified by Microsoft and Cisco, and security specialists with CISA and CISSP credentials. This wide range of expertise provides you with an easy one-stop source to show you how to build and maintain a secure and robust mixed-platform connectivity and communications solution that allows Solaris and Microsoft coexistence by integrating MS Windows with popular variants of UNIX such as Apple Mac OS X, Sun Solaris, AIX UNIX from IBM, HP-UX, Berkeley UNIX (BSD), SCO, and Silicon Graphics IRIX or major Linux variations such as RedHat, SUSE Linux, CentOS, Ubuntu, PCLOS, fedora, Gentoo Linux, Mandrake, Debian-GNU, and Slackware Linux.
Dynamics NAV MRP Development Firm
Development Dynamics NAV ERP
Progent offers online and on-premises configuration, upgrade, application development, reporting for Microsoft Dynamics Business Central/Navision.
CRISC Certified Risk and Information Systems Control Architect Consulting
CRISC Risk and Information Systems Control Services
Progent can provide the guidance of a CRISC-certified risk management expert to assist your company to design and implement an enterprise risk management (ERM) solution based on leading practices identified by CRISC and geared to match your company's risk tolerance, business objectives, and budgetary guidelines.
Microsoft Exchange 2003 Upgrade Technical Consultant
Microsoft Exchange 2003 Remote Troubleshooting
Progent's Microsoft certified consultants can show you how to design and deploy an efficient in-place Microsoft Exchange 2003 migration plan that minimizes network downtime, reduces long-term service requirements, and makes your Microsoft Exchange 2003 Server easy to manage. For complicated multi-server or multi-site upgrades, Progent has the knowledge and experience to finish your move quickly and economically. Progent's Exchange Server 2003 support, repair, and design offerings include assistance with the integration of third-party add-ons to Microsoft Exchange Server 2003 that are best aligned to your business goals.
Online Support Exchange 2013 VoIP
Exchange 2013 Outlook Web App Remote Consulting
Microsoft Exchange Server 2013 incorporates significant enhancements to the capabilities of its predecessor Microsoft Exchange Server 2010 and introduces important innovations plus a revamped structure. These improvements favorably impact vital IT areas including manageability, high availability (HA), security, operational costs, collaboration, extensibility, performance, cross-version interoperability, and the user experience. Progent's Microsoft-certified Exchange 2013 consulting experts can assist your organization to evaluate the potential business benefits of migrating to Microsoft Exchange Server 2013, design an efficient test and deployment plan, and educate your IT team to manage your Microsoft Exchange 2013 solution. Progent can also provide affordable online support and management for Microsoft Exchange Server 2013.
Oregon Setup Consultancy Services
Indiana Administration
Progent's Technical Response Center offers national extended hours remote assistance for information systems powered by Windows and Cisco technology. Progent's Microsoft and Cisco-Certified support experts offer after-hours telephone help and online direct network access to isolate and resolve network problems rapidly and affordably. The breadth of IT expertise represented by Progent's team of country-wide support professionals allows Progent to escalate even the most difficult network issues to appropriate experts as needed. For critical problems, the Technical Response Center endeavors to respond to your request for service within one hour.
Support Cisco VoIP Phones and Presence
7900 Series IP Phone Help and Support
Progent's Cisco IP phone and video IP phone experts can assist you to configure, manage, and debug Cisco IP phones, video IP phones and wireless IP phones. Progent offers support for all versions of Cisco's IP phones from discontinued VoIP products to the newest media phones. Progent's consultants can also help you to integrate your VoIP phones and video IP phones with Unified CM, previously branded CallManager, or with Unified Communications Manager Express to build a an advanced IP-PBX ecosystem for unified messaging and collaboration. Progent can also help you to configure Cisco Unified CM apps that include Unified Communications Manager IM and Presence Jabber, Unity Express (CUE) for voicemail management, Cisco Unified Mobility for Single Number Reach, and Unified Contact Center Enterprise (Unified CCE) for creating a highly automated customer contact center. Progent can provide expertise with any facet of Cisco IP Phone integration including designing dial plans, setting up SIP trunking, installing ISR routers with CUBE VoIP networking capability, and creating Cisco UCS server clustering and Cisco Survivable Remote Site Telephony systems for survivability.
Catalyst Wi-Fi 6 AP Planning On-site Support
Integration Services Catalyst Wi-Fi 6 and Wi-Fi 6E AP Placement
Progent's Cisco Catalyst 802.11ax WAP consultants can provide affordable online and onsite help for Catalyst Wi-Fi 6 and Wi-Fi 6E wireless access points.
Expert Microsoft Certified Forefront TMG Firewall On-site Technical Support
Biggest Forefront TMG Firewall Remote Support
Forefront Threat Management Gateway 2010 is based on the proven security technologies of Internet Security and Acceleration Server 2006 and provides a easily managed Internet gateway that acts as a one-server platform for a variety of security features such as an multi-layer firewall, URL monitoring and filtering, malware inspection, IPS, application proxy, VPN management, and HTTP/HTTPS inspection. Forefront Threat Management Gateway 2010 includes advanced web security logging and reporting features, allows customized reports powered by SQL Server, works with Active Directory to simplify policy enforcement, and can be operated as a virtual machine to cut expenses and enhance recoverability. Progent's Microsoft-certified engineers can assist you to plan and execute pilot and production deployments; integrate Microsoft Forefront Threat Management Gateway with Windows Server 2008, AD, SQL Server, Microsoft Exchange Server, and SharePoint; install Forefront Threat Management Gateway 2010 to run on a virtual machine with Windows Hyper-V; and deliver ongoing support and troubleshooting. Progent's consultants can also assist your organization to migrate smoothly to Microsoft Forefront Threat Management Gateway 2010 from any version of ISA Server.
MRTG Consultant Services
Nagios for Linux Consultants
Nagios and MRTG are useful, license-free monitoring utilities that operate on the Linux OS and can be deployed to analyze UNIX environments, Microsoft Windows systems, or multi-OS environments where Linux and Microsoft Windows run side by side. The Nagios monitor allows system managers to monitor network services including SMTP, HTTP, SSH, and PING. Multi Router Traffic Grapher allows you to track the traffic in and out of SNMP network appliances including servers, routers, and switches. Progent's network integration consultants can assist you to utilize both these utilities to tune and repair your system.
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