Why Companies Outsource Network Support
For designing network architecture, outsourcing a Contact Center, deploying out a new email platform, creating an on-line business application, or similar major projects, outsourcing your IT support is a smart way to lower expenses, management distraction, and engineering risks while permitting IT support costs to increase in a more linear and controlled fashion than is feasible by building up a big, expert internal IT staff.

Progent has produced a white paper that details the benefits businesses of all sizes can gain from outsourcing or co-sourcing network support and other information technology services. To view a print-formatted Acrobat version of this document and learn how outsourcing can lower your expenses and improve efficiency, click:
IT Outsourcing White Paper (PDF - 135 KB)

IT Outsourcing Service Programs
For businesses with 10 to 250 network clients, Progent offers cost-effective outsourced service packages that give you timel availability of Microsoft Premier computer support experts without forcing you to maintain a large in-house IT organization. The links below enable you to view printable PDF-format datasheets that detail these outsourcing service programs.

Progent’s Small Business IT Outsourcing Package provides economical IT administration, network expertise, technical support, and Help Desk services for companies with 10-50 desktop users. To view a print-formatted Acrobat version of this document and find out how outsourcing can cut costs and enhance productivity, click:
Small Business IT Outsourcing Package Datasheet (PDF - 143 KB)

Progent's Server Monitoring Packages offer ongoing server tracking and IT services for businesses with 50-250 network clients. To see a printable Acrobat copy of this document and find out how outsourced services can lower expenses and improve service levels, click:
Network Monitoring Packages Datasheet (PDF - 105 KB)

An index of content::

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    Remote 24x7 monitoring, automated alerts, and periodic analytical reporting are crucial to maintaining the proper operation of your IT system and avoiding unnecessary and costly downtime. Remote Monitoring and Management (RMM) technology has progressed to the point that businesses of all sizes can afford a degree of protection that was once reserved for large enterprises. Progent can provide several Remote Monitoring and Management options available as economical services created to help your company to identify and resolve a most IT network issues before they get big enough to hurt your business.

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    Progent's Microsoft certified Consultants offer three ways to help medium-size and large companies develop an efficient and successful in-house Computer Support Helpdesk. Progent's help desk consulting services include Return on Investment evaluation, process analysis and improvement, executive reporting, education of in-house personnel, and documentation of processes. Progent's Software Selection and Deployment Support Services help businesses sift through the numerous high-quality Help Desk application programs available and decide which products may be too costly, lack key capabilities, or align poorly with your company's business goals. Progent also provides short-term staffing for businesses who want to reinforce their internal Help Desk team for occasional tasks or to fill in for vacationing or incapacitated workers.

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    GIAC Information Assurance Protecting

    GIAC (Global Information Assurance Certification) was founded in 1999 to certify the skill of information technology security experts. GIAC certifications are recognized by companies and government organizations throughout the world including and the United States NSA. Progent's GIAC-certified information assurance consultants can provide expertise with any of the network security capabilities covered within GIAC certification such as evaluating infrastructure vulnerability, incident handling, intrusion detection, web-based services security and security information and event management (SIEM) solutions.

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    Progent's Microsoft-certified experts can deliver a range of technical services to assist companies of any size to install, manage, and troubleshoot environments that incorporate desktops, laptops, tablets, or smartphones powered by Microsoft Windows 8.1. For enterprises, Progent's senior project management consultants can assist to design and configure test environments to evaluate Microsoft Windows 8.1 and develop and implement Windows 8.1 migration plans following leading practices.

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    Hybrid cloud Consultants

    Progent can help your it team to design and administer cost-effective ecosystems that can include Windows and Linux operating systems and apps in both cloud-only systems or in hybrid architectures that utilize physical resources along with public cloud services. To help you to integrate cloud services with physical datacenters, Progent offers a range of public cloud integration services such as Azure hybrid cloud planning and deployment consulting, Amazon AWS cloud migration, and Amazon Web Marketing Service (WMS) development and debugging. Progent has 20 years of experience providing high-level consulting expertise online, and Progent can help you complete your cloud integration projects quickly and affordably.

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    Top Online Troubleshooting CIO

    Progent offers the temporary assistance of a veteran CIO to offer a broad perspective to help you select and maintain IT technology to match your present needs and that can serve as a solid foundation for your growth. Progent's part-time or temporary Chief Information Officer consulting services provide economic leverage to companies who want to optimize the impact of their network investment but who are without the budget or unwilling to add one more high-level position to their full-time staff. Since Progent is vendor-neutral, with a sizable staff of consultants certified to support all leading OS platforms and networking technologies plus a wide range and business software, Progent is in an ideal position to provide unbiased recommendations as well as advanced technical help for developing IT solutions that fit the particular requirements of your organization.

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    Network Consultants SCVMM 2012 and Hyper-V

    Progent's Microsoft-certified consultants can assist organizations of any size to follow leading practices to configure SCVMM 2012 hosts, networking, storage, and library resources; plan, deploy, and manage private clouds, virtual machines, and VMM services in SCVMM 2012; and integrate SCVMM 2012 with SCOM 2012 for comprehensive monitoring. Progent can assist you to upgrade from a legacy edition of System Center Virtual Machine Manager or from another management platform, and Progent can help you to optimize and troubleshoot your current SCVMM 2012 environment so you get maximum business value.

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    Altaro VM Backup provides small organizations a reliable and affordable solution for backing up and recovering Hyper-V and VMware-powered virtual machines (VMs). Altaro VM Backup can be used for local, offsite, distributed, and cloud-hosted architectures and also enables low-cost backup to Microsoft Azure Block Blob storage. Headline features include state-of-the-art inline deduplication to cut backup storage requirements, Continuous Data Protection (CDP) with backup intervals as low as five minutes for reducing your Recovery Point Objective (RPO), military-grade encryption, item-level restore options for individual files and emails, extensive support for Windows Server Cluster Shared Volumes and VMware vCenter for handling large-scale environments, and support for Volume Shadow Copy Service (VSS) to back up live virtual machines without downtime. Progent is a certified Altaro partner and can provide a broad range of consulting services to assist you to plan, deploy, manage and troubleshoot a backup and disaster recovery system powered by Altaro VM Backup software.

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    Cisco's wireless IP phones are hardened Wi-Fi handsets intended for workers who are on the move within campus, warehouse, retail or other venues where IT management requires portable phones that provide more control, data security and durability than is achievable with the Bring-Your-Own-Device style of workplace communications. Successful integration of Cisco's wireless IP phones typically demands that you configure and fine tune many components of your Wi-Fi infrastructure including access points, routers and switches, Cisco wireless LAN controllers, and management tools. Progent's Cisco-certified experts offer remote and on-premises assistance to help you build and maintain a Cisco wireless IP phone deployment by delivering integration services that range from debugging the set up of an IP phone or AP to providing project management outsourcing or co-sourcing services for modernizing the Wi-Fi architecture of an entire campus.

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    Progent's proven ransomware recovery experts can assist your business to reconstruct an IT network damaged by a ransomware attack such as Ryuk, Maze, Sodinokibi, Netwalker, Snatch or Egregor.

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  • Online Technical Support System Center 2016 Endpoint Protection
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    Small to middle size companies can now enjoy all the benefits of Microsoft System Center Operations Manager and in addition have fast access to Progent’s Microsoft Certified IT consulting professionals. With Progent's economically priced network service programs, small organizations can select a simple System Center Operations Manager-based co-sourcing package with server monitoring, reporting, Help Desk and online service or a comprehensive round-the-clock outsourcing package. Progent offers expertise in Operations Manager 2007 to provide small company networks world-class availability, protection, and productivity.

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