Affordable Computer Tech Support from Microsoft premier Professionals for Businesses in Overland Park, FL
By delivering professional know-how when you need it, making available in-depth knowledge for key business applications, offering high-value services like virtual server hosting, invoicing only for services delivered, and requiring no sign-up or retainer fees for standard services, Progent enables you to increase the business value of your information network and minimize service expenses. Progent understands that network protection, reliability, and performance are as important to small businesses as to large enterprises but that small companies don't have the economy of scale to invest heavily in information networks and in-house service groups. Progent's fundamental value proposition is that no IT support firm can match Progent's ability to provide the network support expertise your company requires when you need it and at a cost you can justify.
For larger companies, Progent offers co-sourcing and project management services to add to the subject matter expertise of your internal IT support group. This can save money and help meet schedules for big IT initiatives like software programming, business continuity planning and testing, network security audits, office consolidations, or technology migrations and upgrades.
Progent can in addition provide access to certified experts to assist your business to plan and execute your cloud computing strategy.
Core Technical Areas Serviced by Progent for Business Networks in Overland Park, Florida
Progent provides the services of qualified consultants for all facets of business network technology found in small and midsize companies and local governments. Products and technologies serviced by Progent's consultants include:
Support Delivery Options Available for Overland Park, Florida Businesses
Progent has a variety of options for providing small and midsize companies with cost-effective IT services for troubleshooting, consulting, hosting services, and IT management. Progent's paradigm for delivering computer support is built on the Help Desk operational structure common to larger IT support organizations. Progent's Helpdesk Support Model ensures rapid support, comprehensive service documentation, consistent follow-through, and tight expense control for an array of network support delivery alternatives that include remote troubleshooting, on-premises help, high-end consulting, as well as server hosting.
Progent's Fixed-price Managed Services for Remote Network Monitoring and Management
- Online Support
Progentís Technical Response Center (TRC) provides urgent and routine remote assistance for Microsoft Windows, Linux, Apple, and Cisco-powered systems in the United States and worldwide. Progent's certified support experts can help customers to analyze and repair hardware and software problems without the cost or time loss of on-premises service calls. The background of Progent's network engineers makes it possible to handle the majority of IT problems quickly. For the most challenging issues, Progent's depth of expertise allows the support team to escalate support calls to world-class subject matter experts. Progent provides a streamlined, web-based signup process for new clients to accommodate emergency network problems and Progent charges by the minute with zero startup charges or minimums, so you pay only for the help you receive. Specialists available remotely include Cisco-premier CCIEs, Microsoft-Certified MCSE consultants, and CISM-certified security professionals. Find out additional details concerning Progent's remote network support services.
- On-site Service
Progent offers on-site technical assistance for registered customers in larger cities in the U.S. Progent's on-site support personnel can work in conjunction with Progent's remote service engineers to give small and midsize companies the best of both worlds: in-person service technicians when you require them plus the on-line help of Progent's worldwide team of IT consultants, security specialists, and business application programmers. The response time for in-person support calls is usually under 24 hours. Progent requires no start-up or retainer charge for becoming a Progent client for onsite support. Find out more details concerning why to register for Progent's onsite computer service.
- Help Desk Call Center
Progent's Helpdesk Services are designed for small and midsize businesses who require fast and dependable access to an online Help Desk Call Center with effective telephone assistance, online repair capability, and sufficient technical depth for full escalation. Because small and midsize businesses usually have limited information technology budgets and can provide scant executive attention for handling network support tasks, Progent's Help Desk Outsourcing Services could be the most efficient way to make sure that business information networks stay up and running. Read more details concerning Progent's Help Desk outsourcing services.
- Consulting Expertise
Progent offers small companies budget-friendly availability of world-class consultants who can deliver help with vital technologies such as
- Windows Server 2019 migration consulting, Microsoft Windows 2016 Hyper-V hybrid cloud solutions, Microsoft Windows Server support, Cisco network design, network protection consulting, non-stop it system engineering, server virtualization solutions, plus configuration, customization and training for business software such as accounting, ERP and MRP, business analytics, CRM, and productivity packages. Progent can provide assistance with short-term projects such as office moves and massive system migrations, longer term projects such as business information application development and support, relational database software development and DBA services, and web development, on-going services such as Microsoft System Center 2012 Operations Manager (SCOM 2012) expertise and Operations Manager 2016 consulting for network health monitoring and network management, or urgent response such as data restoration and malware cleanup.
- Application Hosting
Progent can host mission-critical applications such as Exchange and Microsoft SQL Server in order to provide small and midsize companies with greater levels of availability, protection, and recoverability than is possible with the class of in-house data center that is realistically affordable for most small organizations. Because Progent utilizes the same facilities that host the equipment of many of the world's biggest information technology organizations, Progent can save you the cost of creating and managing the infrastructure required for world-class environmental control, electrical backup, and redundant Internet access. For hosted application servers, Progent can also make sure that patches and service packs remain current, protection and efficiency is constantly monitored, and systems are consistently backed up and available for full and rapid restoration. Find out additional information concerning Progent's hosting services for Exchange Server and other critical applications.
- Private Cloud Hosting Services
Progent's Private Cloud hosting provides comprehensive hosting services for the entirety of a small company's production servers in a setting that not only delivers the highest level of availability and expandability but that is also easy for customers to migrate to another service firm or to move in-house when your business situation warrants it. Progent's Private Cloud hosting service is structured around proven virtualization technologies that permit small businesses with multi-vendor environments to save significantly on the expense of capital equipment, system maintenance, and network administration while getting world-class dependability and an unparalleled level of vendor flexibility. Unlike conventional Software as a Service hosting models, Progent's Private Cloud Hosting covers all server-centric applications in a single centrally managed package, can support the multi- platform and loosely standardized environments typical of smaller businesses, and keeps control of the software licenses in the client's possession so that moving to a different virtual system is quick, safe, and inexpensive. This avoids ending up a prisoner of a specific hosting service while still offering all the economies related to ASP and SaaS hosting alternatives.
- Hybrid Cloud Migration Support
Progent offers advanced online support services to help organizations of any size integrate their networks with leading public cloud platforms such as Azure and Amazon Web Services (AWS). Progent can assist your it team to design and administer cost-effective ecosystems that can include Windows and Linux systems and applications in both cloud-only solutions or in hybrid topologies that combine on-premises resources as well as cloud services. To help you to integrate public cloud services with physical datacenters, Progent can provide a variety of public cloud integration services that include Office 365 Exchange Online integration solutions with on-premises Exchange deployments, Azure design and deployment services, Amazon Web Services cloud migration, and Amazon Web Marketing Service (WMS) development and troubleshooting. Progent has more than 15 years of background providing high-level consulting services online, and Progent can help you complete your cloud integration initiatives quickly and affordably.
Progent's value-priced ProSight line of network monitoring and management services is designed to provide small and mid-size organizations with enterprise-class support and state-of-the-art technology for all facets of information assurance and compliance. Managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Next Generation Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint protection solution that utilizes cutting edge behavior-based analysis technology to defend endpoints as well as servers and VMs against new malware attacks like ransomware and file-less exploits, which easily evade legacy signature-matching AV tools. ProSight Active Security Monitoring safeguards on-premises and cloud-based resources and provides a unified platform to address the entire threat lifecycle including filtering, detection, mitigation, cleanup, and post-attack forensics. Key capabilities include single-click rollback with Windows VSS and real-time network-wide immunization against new threats. Read more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Unified Endpoint Security
ProSight Enhanced Security Protection (ESP) services offer economical multi-layer protection for physical and virtual servers, desktops, smartphones, and Microsoft Exchange. ProSight ESP uses contextual security and advanced heuristics for continuously monitoring and responding to cyber threats from all attack vectors. ProSight ESP delivers two-way firewall protection, penetration alarms, device control, and web filtering via leading-edge tools packaged within a single agent managed from a single console. Progent's security and virtualization experts can help your business to design and configure a ProSight ESP deployment that meets your organization's specific needs and that helps you prove compliance with legal and industry data security standards. Progent will assist you specify and implement policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alerts that require urgent action. Progent can also assist you to install and verify a backup and restore solution like ProSight Data Protection Services (DPS) so you can get back in business rapidly from a potentially disastrous cyber attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Exchange filtering.
- ProSight DPS: Managed Cloud Backup
ProSight Data Protection Services from Progent provide small and medium-sized businesses a low cost end-to-end service for reliable backup/disaster recovery. Available at a low monthly price, ProSight Data Protection Services automates your backup processes and enables fast recovery of critical data, applications and VMs that have become unavailable or corrupted due to hardware failures, software bugs, disasters, human error, or malicious attacks like ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, apps, system images/, plus Microsoft Hyper-V and VMware images/. Important data can be backed up on the cloud, to an on-promises device, or mirrored to both. Progent's BDR consultants can provide advanced support to set up ProSight Data Protection Services to be compliant with regulatory requirements such as HIPPA, FIRPA, and PCI and, whenever needed, can assist you to recover your business-critical data. Find out more about ProSight DPS Managed Cloud Backup and Recovery.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is a network infrastructure management service that makes it simple and affordable for small and mid-sized businesses to map out, monitor, enhance and debug their connectivity appliances like routers and switches, firewalls, and wireless controllers plus servers, printers, client computers and other devices. Using state-of-the-art RMM technology, WAN Watch ensures that infrastructure topology diagrams are always current, copies and displays the configuration of almost all devices connected to your network, tracks performance, and generates alerts when potential issues are discovered. By automating complex management processes, WAN Watch can knock hours off ordinary chores such as network mapping, reconfiguring your network, locating devices that need important software patches, or resolving performance problems. Find out more about ProSight WAN Watch infrastructure management services.
- ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
ProSight Email Guard is Progent's email security platform that uses the technology of top information security companies to deliver web-based management and world-class protection for all your inbound and outbound email. The hybrid structure of Email Guard integrates cloud-based filtering with a local security gateway device to provide advanced protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-based malware. The Cloud Protection Layer serves as a first line of defense and blocks most unwanted email from making it to your security perimeter. This decreases your exposure to inbound threats and conserves network bandwidth and storage space. ProSight Email Guard's on-premises security gateway appliance provides a deeper layer of inspection for inbound email. For outgoing email, the onsite security gateway offers anti-virus and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The onsite security gateway can also help Microsoft Exchange Server to track and protect internal email that stays within your security perimeter. Find out more about Progent's Email Guard spam filtering, virus defense, content filtering and data loss protection.
- ProSight LAN Watch: Server and Desktop Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring service that incorporates state-of-the-art remote monitoring and management (RMM) techniques to keep your network running efficiently by checking the state of critical assets that drive your information system. When ProSight LAN Watch detects a problem, an alert is sent immediately to your designated IT staff and your assigned Progent engineering consultant so that any potential problems can be resolved before they have a chance to impact productivity Learn more about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small organization can have its critical servers and applications hosted in a secure Tier III data center on a fast virtual machine host set up and managed by Progent's network support experts. With Progent's ProSight Virtual Hosting service model, the customer retains ownership of the data, the OS software, and the apps. Since the system is virtualized, it can be ported immediately to an alternate hardware environment without requiring a lengthy and technically risky reinstallation process. With ProSight Virtual Hosting, you are not tied a single hosting service. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, maintain, find and protect data about your network infrastructure, processes, applications, and services. You can quickly locate passwords or IP addresses and be warned automatically about impending expirations of SSLs or warranties. By updating and managing your IT documentation, you can save as much as half of time thrown away searching for vital information about your IT network. ProSight IT Asset Management includes a common repository for storing and sharing all documents required for managing your business network such as standard operating procedures and How-To's. ProSight IT Asset Management also supports advanced automation for gathering and relating IT information. Whether youíre making improvements, performing maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the information you require as soon as you need it. Learn more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and affordable way for small and mid-size businesses to obtain an objective evaluation of the overall health of their information system. Powered by some of the leading remote monitoring and management (RMM) tools in the industry, and supervised by Progent's world-class group of information technology experts, ProSight Network Audits show you how well the deployment of your core network assets conform to best practices. The Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and deliver immediate benefits like a cleaner Active Directory system. Both versions also include one year of cutting-edge remote network monitoring and management (RMM). Advantages can include simpler management, better compliance with information security requirements, higher utilization of IT assets, faster troubleshooting, more reliable backup and recovery, and less downtime. Read more about ProSight Network Audits IT infrastructure assessment.
The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is an affordable service based on a brief discussion with a Progent information assurance consultant. The fact-finding interview is intended to help assess your company's ability either to stop or recover quickly following an assault by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you directly to gather information concerning your existing AV defense and backup platform, and Progent will then deliver a custom Basic Security and Best Practices Report detailing how you can apply best practices to deploy a cost-effective AV and backup/recovery environment that meets your company's needs. For more information, visit Progent's ProSight Ransomware Preparedness Report.
Why Progent Is the Right Alternative for Overland Park, Florida Businesses
Progent's staff size, scope of information technology expertise, and experience with enterprise IT consulting enable small companies to sidestep the pitfalls associated with over dependence on thinly staffed service firms or freelance consultants.
Teaming with Progent allows your business to:
- Prevent Over Dependence on Individual Consultants
For IT services, small businesses often depend heavily on freelance engineers. Though freelance service providers carry lower overhead than more substantial IT service organizations and can typically charge nominally smaller rates, they are often too busy to respond quickly to critical situations. If a freelance consultant is occupied with another client, ill, on travelling, or in training, the absence of replacement personnel may require your business to wait for assistance during a crisis. As your small business expands, network unavailability or difficulties with critical applications become more expensive. The money you believed you were saving on an independent consultant can evaporate quickly due to lower productivity. In addition, when freelance consultants confront unfamiliar problems, the lack of a large consulting group to fall back on for advice requires them to train in place while your organization winds up footing the bill for their ongoing education.
- Have Access to Certified Professionals in Complex Information Technology Solutions
The majority of smaller support organizations or independent consultants focused on small business network support are capable of delivering connect-the-dots solutions but lack the background to work cost-effectively with complicated IT infrastructures with mixed platforms, multiple sites, VoIP systems, mobile clients, integrated accounting and analytical software, data-driven web sites, and specialized business applications. Progent's experience with global enterprises and Progent's extensive team of specialists can be valuable to your company because enterprise environments are inherently complex, support issues demand thorough understanding of in many technical disciplines, and reaching an acceptable level of robustness, availability, and protection calls for industry-tested leading practices.
- Create a Solid Foundation for Seamless Growth
Small businesses typically start with an IT system cobbled together on a shoestring budget. Lacking a proper architecture, a series of band-aid repairs often get tossed onto of a tenuous structure. As a business grows, reliability and scalability problems can hinder the productivity of the organization. These networks require thorough assessment, intelligent strategic planning, and broad-based expertise to migrate to a network environment that can provide the reliable foundation to handle critical business needs and support future growth.
- Work with Solution Consultants, Not Product Vendors
Small businesses need direction and education to navigate through an ever more complicated maze of IT alternatives available for enabling growth and enhancing efficiency. Businesses do not need a network consultant or support firm that tries to sell them a product. Progent avoids conflicted motives by not selling any products. Progent provides services only. This allows Progent to align consulting support with the real interests of clients. Combining network support and product reselling can result in a conflict where the recommended solution is based on a preselected vendor rather than being based on the actual needs of a small business.
Get in Touch with Progent
If your Overland Park, Florida company wants to get in touch with Progent to find out about network outsourcing, consulting, or technical support, call 800-993-9400 or refer to Contact Progent.
Immediate Online Technical Assistance
For fast online technical support, you can call Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).