Overland Park, KS Remote Support from Certified Computer Network Service Professionals
Progent's computer troubleshooting services can provide your Overland Park, KS business cost-effective and dependable support from world-class IT professionals. By delivering IT consulting service when you require it, offering advanced expertise for key applications, offering unique services such as automated server monitoring, and charging only for support you use, Progent gives your Overland Park, Kansas company an economical option for maximizing the profitability of small-scale business information systems. Whether you have a local datacenter, rely on cloud infrastructure, or have a hybrid cloud-and-local solution, Progent is the intelligent choice for organizations and local governments to build and maintain a robust and safe IT system and to benefit from fast availability of the seasoned consulting usually restricted to enterprises who can afford a sizeable in-house information technology organization.
For medium-size and enterprise businesses, Progent offers co-sourcing and project management services to supplement the skills of your in-house IT service staff. This can save money and minimize technical risks for major projects such as software development, disaster recover/business continuity preparedness, network security audits, merging datacenters, or software migrations and upgrades.
Progent can also provide the services of certified experts to assist your company to plan and implement a sensible cloud computing strategy.
Key Technical Areas Serviced by Progent for Office Networks in Overland Park, Kansas
Progent offers the support of qualified consultants for all aspects of information technology found in small and midsize companies and local governments. Products and technologies serviced by Progent include:
Support Delivery Alternatives Available for Overland Park, Kansas Businesses
Progent offers a selection of alternatives for providing small and midsize businesses and local governments with cost-effective computer services for technical support, system architecture, hosting services, and network management outsourcing. Progent's paradigm for providing network support services is built on the Help Desk Call Center operational structure common to big IT groups. Progent's Contact Center Support Mechanism ensures fast support, thorough activity records, reliable follow-through, and strict cost control for a range of IT service delivery modes that include online troubleshooting, in-person help, high-end consulting, as well as server and application hosting.
Progent's Fixed-price Managed Services for Outsourcing IT Management
- Remote Service
Progentís Technical Response Center (TRC) offers emergency and scheduled online service for Windows, Linux, Apple Mac, and Cisco-based systems in the U.S. and globally. Progent's certified service experts can help customers to troubleshoot and repair hardware and software problems without the cost or time loss of on-premises service calls. The experience of Progent's network engineers allows them to resolve the majority of IT problems quickly. For complex problems, Progent's breadth of expertise allows the support team to escalate troubleshooting tasks to world-class subject matter experts. Progent offers a streamlined, web-based registration procedure for first-time customers to accommodate emergency network problems and Progent bills per minute with no startup fees or minimums, so you pay only for the assistance you receive. Experts you can access online include Cisco-certified CCIEs, Microsoft-Premier MCSEs, and CISA-certified security professionals. Learn additional information concerning Progent's remote network support expertise.
- On-site Support
Progent offers onsite technical support for registered customers in major metropolitan areas in the U.S. Progent's on-site support personnel can operate in conjunction with Progent's remote support engineers to give small companies the ideal combination: in-person support professionals when you require them as well as the on-line expertise of Progent's seasoned staff of network engineers, security professionals, and business software developers. The wait time for in-person support calls is typically under one business day. There is no sign-up or retainer charge for registering as a Progent client for onsite service. Find out more details concerning how to register for Progent's onsite computer support.
- Help Desk Call Center
Progent's Standard Help Desk Services provide smaller businesses a comprehensive solution that handles all facets of remote Level 1 desktop support from service requests through trouble ticket generation, remote desktop control, status tracking, problem solving, and reporting. Progent provides help desk services at a substantial discount from Progent's normal Level 1 desktop service rates, and Progent offers the additional option of fast as-needed escalation to subject matter experts to handle challenging problems. To learn more, see Help Desk Services for Small Businesses.
- Consulting Expertise
Progent offers small businesses budget-friendly access to enterprise-class IT professionals who can provide assistance with vital technologies including
- Windows Server 2019 migration services, Windows 2016 Hyper-V hybrid cloud solutions, Windows Server expertise, Cisco network design, network protection consulting, non-stop network design, virtual server solutions, plus integration, customization and support for small business programs such as accounting, ERP, management reporting, sales automation, and office productivity suites. Progent can help with one-time projects such as office relocations and major system migrations, extended projects like business information software programming and support, database software programming and administration services, and web development, on-going services including Microsoft System Center 2012 Operations Manager (SCOM 2012) expertise and SCOM 2016 consulting services for network monitoring and system administration, or urgent services like disaster recovery and virus cleanup.
- Application Server Hosting
Progent can host mission-critical business applications such as Exchange Server and MS SQL in order to provide small and midsize businesses with higher degrees of dependability, protection, and recoverability than is feasible using the class of internal data center that is realistically affordable for the majority of small and midsize organizations. Since Progent uses the same facilities that host the gear of many of the world's biggest IT companies, Progent can save you the cost of building and managing the systems required for enterprise-class environmental control, electrical backup, and uninterruptible Internet connectivity. For hosted applications, Progent can also make sure that upgrades and service packs remain updated, protection and efficiency is continually tracked, and systems are consistently archived and ready for full and rapid restoration. Find out additional information about Progent's hosting services for Microsoft Exchange Server and other critical applications.
- Private Cloud Hosting
Progent's Private Cloud hosting offers comprehensive hosting services for the entirety of a small or midsize organization's production servers in an environment that not only provides the top level of availability and extensibility but that is also convenient for customers to migrate to a different service provider or to move internally whenever your situation calls for it. Progent's Private Cloud hosting service is built around mature virtual server technologies that allow businesses with multi-vendor networks to save dramatically on the expense of capital equipment, infrastructure support, and IT management while getting enterprise-class dependability and an unprecedented degree of vendor flexibility. Unlike ordinary Software as a Service hosting offerings, Progent's Private Cloud Hosting Service covers all server-based applications in one centrally administered service, can handle the multi- OS and loosely standardized networks typical of smaller businesses, and keeps control of the software licenses in the customer's hands so that moving to a different virtual host is fast, safe, and inexpensive. This avoids becoming a captive to a single hosting provider while still offering all the economies associated with SaaS hosting services.
- Hybrid Cloud Planning and Integration Consulting
Progent offers advanced online consulting to help companies of all sizes integrate their IT infrastructure with popular public clouds including Azure and Amazon Web Services (AWS). Progent can assist your it team to plan and manage hybrid ecosystems that support Windows and Linux operating systems and apps in both cloud-based solutions or in hybrid architectures that seamlessly combine on-premises IT assets along with public cloud services. To assist you to integrate public clouds with networks, Progent offers a range of cloud migration services that include Office 365 Exchange Online integration solutions with on-premises Exchange deployments, Azure design and integration services, Amazon AWS cloud integration support, Amazon Web Marketing Service programming and troubleshooting, and Google Cloud Platform planning and integration expertise. Progent has more than two decades of background providing high-level consulting expertise remotely, and Progent can help you complete your cloud migration projects quickly and within your budget.
Progent's low-cost ProSight suite of outsourced network management services is designed to provide small and mid-size organizations with enterprise-class support and cutting-edge technology for all aspects of information assurance. Managed services available from Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection service that incorporates cutting edge behavior-based machine learning technology to guard endpoints and servers and VMs against modern malware attacks like ransomware and file-less exploits, which easily get by traditional signature-matching AV products. ProSight ASM protects local and cloud-based resources and provides a unified platform to address the complete malware attack progression including blocking, detection, containment, cleanup, and forensics. Top features include single-click rollback using Windows VSS and automatic network-wide immunization against new attacks. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Unified Endpoint Security
Progent's ProSight Enhanced Security Protection (ESP) services deliver affordable in-depth protection for physical and virtual servers, workstations, smartphones, and Exchange email. ProSight ESP uses adaptive security and advanced heuristics for continuously monitoring and reacting to security threats from all attack vectors. ProSight ESP offers firewall protection, intrusion alarms, endpoint control, and web filtering via leading-edge technologies packaged within a single agent accessible from a single control. Progent's security and virtualization experts can assist your business to design and implement a ProSight ESP environment that addresses your organization's specific needs and that helps you achieve and demonstrate compliance with legal and industry information protection regulations. Progent will assist you define and configure security policies that ProSight ESP will enforce, and Progent will monitor your network and react to alarms that call for immediate attention. Progent's consultants can also assist your company to set up and verify a backup and restore system such as ProSight Data Protection Services so you can get back in business rapidly from a potentially disastrous cyber attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Microsoft Exchange filtering.
- ProSight Data Protection Services: Managed Cloud Backup
ProSight Data Protection Services from Progent provide small and mid-sized organizations an affordable and fully managed service for reliable backup/disaster recovery (BDR). For a low monthly cost, ProSight DPS automates your backup activities and allows fast recovery of critical data, apps and virtual machines that have become lost or corrupted as a result of hardware failures, software bugs, disasters, human mistakes, or malicious attacks like ransomware. ProSight DPS can help you protect, recover and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware images/. Important data can be protected on the cloud, to an on-promises storage device, or mirrored to both. Progent's BDR consultants can provide advanced support to configure ProSight Data Protection Services to be compliant with regulatory requirements like HIPPA, FINRA, and PCI and, when needed, can help you to recover your critical data. Read more about ProSight DPS Managed Backup and Recovery.
- ProSight WAN Watch: Infrastructure Management
Progentís ProSight WAN Watch is an infrastructure management service that makes it easy and affordable for small and mid-sized businesses to diagram, track, reconfigure and troubleshoot their connectivity hardware such as routers and switches, firewalls, and load balancers plus servers, client computers and other devices. Using cutting-edge RMM technology, WAN Watch makes sure that infrastructure topology diagrams are always current, captures and manages the configuration of almost all devices on your network, tracks performance, and sends notices when issues are detected. By automating complex network management processes, WAN Watch can knock hours off ordinary tasks like network mapping, expanding your network, finding appliances that require critical updates, or identifying the cause of performance problems. Learn more details about ProSight WAN Watch infrastructure monitoring and management services.
- ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Content Filtering
ProSight Email Guard is Progent's email security solution that uses the services and infrastructure of leading information security companies to provide centralized control and world-class protection for all your email traffic. The hybrid structure of Email Guard integrates a Cloud Protection Layer with a local security gateway device to provide advanced defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-borne malware. The Cloud Protection Layer serves as a first line of defense and blocks the vast majority of threats from reaching your network firewall. This reduces your exposure to inbound attacks and saves network bandwidth and storage. ProSight Email Guard's onsite security gateway device provides a further level of inspection for inbound email. For outgoing email, the local gateway offers anti-virus and anti-spam protection, DLP, and encryption. The onsite gateway can also assist Exchange Server to monitor and protect internal email that stays inside your corporate firewall. Learn more about Progent's Email Guard spam filtering, virus blocking, content filtering and data leakage prevention.
- ProSight LAN Watch: Server and Desktop Remote Monitoring and Management
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that uses state-of-the-art remote monitoring and management (RMM) techniques to help keep your network operating efficiently by checking the health of critical assets that power your information system. When ProSight LAN Watch uncovers a problem, an alert is transmitted automatically to your designated IT management personnel and your assigned Progent consultant so that any potential problems can be addressed before they can impact productivity Learn more details about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small business can have its critical servers and apps hosted in a protected fault tolerant data center on a high-performance virtual host configured and maintained by Progent's IT support professionals. Under Progent's ProSight Virtual Hosting service model, the customer retains ownership of the data, the OS platforms, and the applications. Because the environment is virtualized, it can be moved easily to a different hosting solution without a lengthy and technically risky reinstallation process. With ProSight Virtual Hosting, your business is not locked into a single hosting provider. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, maintain, retrieve and safeguard information related to your IT infrastructure, procedures, business apps, and services. You can quickly locate passwords or IP addresses and be warned about impending expirations of SSLs ,domains or warranties. By cleaning up and managing your IT infrastructure documentation, you can save as much as half of time spent searching for vital information about your network. ProSight IT Asset Management includes a common repository for storing and collaborating on all documents required for managing your network infrastructure such as standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also offers a high level of automation for gathering and relating IT information. Whether youíre making enhancements, doing regular maintenance, or responding to an emergency, ProSight IT Asset Management gets you the information you need when you need it. Learn more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and low-cost alternative for small and medium-size businesses to get an unbiased assessment of the health of their information system. Powered by some of the top remote monitoring and management platforms available, and overseen by Progent's world-class group of information technology experts, ProSight Network Audits help you see how well the deployment of your core network devices conform to leading practices. The Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and deliver instant benefits such as a more manageable Active Directory environment. Both versions also come with one year of cutting-edge remote network monitoring and management. Advantages can include simpler network management, better compliance with information security regulations, more efficient utilization of IT assets, quicker troubleshooting, more reliable backup and restore, and higher availability. Learn more information about ProSight Network Audits network infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is an affordable service built around a brief phone discussion with a Progent information assurance consultant. The interview is designed to assess your company's preparedness to block or recover quickly after an assault by a ransomware variant like Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you directly to gather information concerning your current antivirus tools and backup/recovery platform, and Progent will then produce a written Basic Security and Best Practices Report document describing how you can follow industry best practices to create a cost-effective security and backup environment that meets your business needs. For additional information, refer to The ProSight Ransomware Preparedness Report Service.
Unique Benefits of Working with Progent
As a Microsoft-certified Partner and a Microsoft Small Business Specialist, Progent is a recognized expert at the baseline network software and office productivity programs used by most small and medium-size companies and local governments. As a Cisco-qualified partner, Progent also can provide help for an increasingly complex collection of network technologies such as PIX and ASA firewalls, switches, routers, VoIP solutions, and wireless connectivity. In addition, Progent's
CISSP-Premier security consultants,
CISM-authorized security engineers, CISA-authorized security audit consultants and GIAC-qualified information assurance professionals can provide a company-wide view of system security and can assist with complex security projects like Security information and Event Management (SIEM) solutions to help companies meet industry guidelines and statutory requirements for network data security and incident reporting.
The breadth and depth of Progent's consulting staff offer a unique set of advantages to clients wishing to increase the productivity of their IT network within an affordable budget. These benefits include:
- Best Methodology
Progentís staff of Microsoft and Cisco Premier Certified experts average longer than ten years of real-world professional experience, in the trenches of network service, executing a wide range of technical tasks for an extensive mix of customers. Every Progent consultant shares a refined collection of personal best practices which are combined into shared leading practices standards that Progent teaches its consulting staff. This guarantees that you get not only expert technical capability, but also a support engineer with field-tested approaches for resolving actual IT problems rapidly.
Find out additional information concerning Progent's best practices for network consulting.
- Granular Pricing
Progent's pricing model is to charge for remote service and on-premises help by the minute. Consequently, you pay exclusively for received support. Progent does not impose a higher rate for off-hours or urgent service, and Progent does not charge for travel except for emergency support where on-site work is less than four hours. Also, Progent applies no startup fee and requires no monthly commitment for services delivered during regular business hours. Many support firms impose large minimum payments or charge in increments of a quarter hour or more. Progent's small billing granularity eliminates king-size bills for quick fixes. An additional benefit of by-the-minute invoicing is that clients will not be tempted to allow incipient issues to stay unaddressed until they become major problems.
Read more about Progent's value pricing for IT outsourcing.
- Comprehensive Documentation of Network Support
Progent has developed a sophisticated service reporting system that records and organizes detailed documentation for all delivered services. Unlike some freelance consultants or local support firms who offer minimal documentation or specifics of tasks done, every service delivered by Progent is accompanied by comprehensive documentation. Each Progent consultant has use of the support reports given by each staff member to every customer. The discipline of detailing and organizing support activity allows more effective support and eliminates a slew of typical misfortunes such as when a service customer is virtually held hostage to a consultant who refuses to release the keys to the kingdom.
Find out additional information about Progent's documentation of IT outsourcing services.
- Knowledge Transfer
Progent is committed to knowledge transfer from Progent's support experts to customers. By teaching clients to resolve technical issues that are within their scope, Progent can focus on providing high-value skills where Progent faces little competition. Small businesses who utilize freelance service providers or who maintain internal support staffs gain when Progent transfers knowledge about critical technology and tested methodologies to make their networks more reliable, secure, and efficient.
Read additional information about Progent's knowledge transfer services.
If your Overland Park, Kansas company wants to contact Progent about network outsourcing, consulting, or tech support services, phone 800-993-9400 or go to Contact Progent.
Fast Remote Technical Assistance
For fast online support, you can call Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).