Quick, Low-cost Online Computer Help for Overland Park, Florida Small Businesses
For more than two decades, Progent has focused on providing world-class network support to clients who have small-business budgets. Progent has built a unique support system that includes a cost-effective, tightly connected virtual office network, sophisticated online repair technology, a substantial team of consultants certified in a wide range of technical disciplines, a Help Desk Call Center service structure that promotes efficiency and guarantees follow-through, a worldwide group of remote service professionals, on-site service options for the majority of most zip codes in the U.S., and a corporate culture committed to solving network issues in the shortest time and at the least cost to customers.
For medium-size and enterprise companies, Progent offers co-sourcing and project management services to reinforce the skills of your internal network service personnel. Co-sourcing can save money and minimize technical risks for big IT initiatives such as software programming, disaster recover/business continuity planning and testing, network security audits, office consolidations, or software migrations and upgrades.
Progent can in addition offer the services of accredited consultants to help your company to design and execute your cloud computing strategy.
Popular Practice Areas Serviced by Progent for Business Networks in Overland Park, Florida
Progent's national team of certified consultants offers support for all aspects of information systems deployed by companies of any size. Areas served by Progent in and around Overland Park include:
Support Delivery Alternatives for Overland Park, Florida Businesses
Progent offers a variety of options for providing small businesses and local governments with affordable IT services for technical support, system architecture, hosting services, and network management outsourcing. Progent's paradigm for delivering computer support is built on the Help Desk operational structure familiar to larger IT support groups. Progent's Helpdesk Support Mechanism ensures rapid support, comprehensive activity documentation, reliable follow-up, and strict expense monitoring for an array of IT support delivery modes that include online repairs, on-premises support, high-end consulting, as well as server hosting.
Progent's Flat-rate Managed Services for Remote Network Management
- Online Support
Progentís Technical Response Center (TRC) offers emergency and routine online support for Windows, Linux, Apple, and Cisco-based systems in the United States and worldwide. Progent's certified support professionals can help clients to troubleshoot and repair network issues without the cost or time loss of travel for onsite service calls. The background of Progent's network consultants allows them to handle the majority of network problems rapidly. For the toughest problems, Progent's breadth of knowledge makes it possible to escalate support calls to world-class subject matter experts. Progent offers a streamlined, web-based signup procedure for new clients to address emergency network problems and Progent bills by the minute with zero startup charges or minimums, so you pay only for the help you get. Experts available online include Cisco-premier CCIE network engineers, Microsoft-Certified MCSEs, and CISM-certified security professionals. Learn additional information about Progent's remote computer troubleshooting expertise.
- Onsite Support
Progent offers on-site technical support for registered clients in major metropolitan areas in the U.S. Progent's on-site service personnel can operate in conjunction with Progent's remote service engineers to give small and midsize companies the best of both worlds: onsite support professionals when you need them plus the remote expertise of Progent's seasoned staff of network engineers, security professionals, and business application developers. The wait time for on-site service calls is usually under one business day. Progent requires no start-up or retainer fee for registering as a Progent customer for on-premises service. Find out more details about how to register for Progent's in-person network support.
- Phone Support
Progent's Standard Help Desk Services provide smaller businesses a complete solution that handles all facets of remote Level 1 desktop technical support from initial requests through ticketing, screen sharing, progress tracking, problem resolution, and reporting. Progent offers help desk services at a significant discount off Progent's normal Level 1 desktop support rates, and Progent offers the option of rapid as-needed escalation to subject matter experts to resolve complex problems. For details, refer to Online Help Desk Services.
- IT Consulting Services
Progent provides small businesses affordable availability of enterprise-class IT professionals who can provide help with critical technologies such as
- Windows Server 2019 migration services, Microsoft Windows 2016 Hyper-V hybrid cloud solutions, Windows Server and application expertise, Cisco network infrastructure, network security consulting, high availability it system consulting, virtualization solutions, plus integration, programming and support for business applications including financials, ERP and MRP, management reporting, CRM, and office productivity packages. Progent can help with one-time projects including office relocations and major software upgrades, extended projects like management reporting application development and customization, relational database software programming and DBA services, and web design, continuing support including System Center 2012 Operations Manager (SCOM 2012) expertise and SCOM 2016 consulting for IT infrastructure health monitoring and network management, or emergency response such as disaster recovery and malware cleanup.
- Application Hosting
Progent offers hosting for key applications like Exchange and Microsoft SQL Server in order to provide small companies with higher levels of dependability, protection, and recoverability than is feasible with the type of internal data center that is achievable for the majority of small businesses. Because Progent uses the same facilities that host the equipment of some of the world's largest information technology organizations, Progent can save you the investment in building and managing the systems needed for enterprise-class environmental control, electrical backup, and uninterruptible Internet access. For hosted applications, Progent can also see to it that patches and revisions stay updated, security and efficiency is constantly monitored, and systems are consistently backed up and available for complete and rapid restoration. Learn more about Progent's hosting for Exchange Server and other critical applications.
- Private Cloud Hosting
Progent's Private Cloud hosting service provides full hosting services for the entirety of a small company's servers in a setting that not only provides the highest level of availability and extensibility but that is in addition easy for clients to transfer to a different support provider or to move internally if your business situation warrants it. Progent's Private Cloud hosting service is built around tested virtual server techniques that allow companies with multi-vendor networks to benefit significantly on the costs of hardware, infrastructure maintenance, and IT administration while achieving enterprise-class reliability and an unparalleled level of vendor flexibility. Unlike conventional Software as a Service hosting models, Progent's Private Cloud Hosting Service encompasses all server-centric software in a single centrally managed service, can handle the mixed- OS and non- standardized networks common with smaller companies, and retains control of the licenses in the client's possession so that moving to a new virtual host is fast, safe, and affordable. This avoids becoming a prisoner of a specific hosting provider while still providing all the economies associated with SaaS hosting services.
- Hybrid Cloud Integration Support
Progent offers expert remote consulting support to help companies of all sizes integrate their information networks with leading public cloud platforms including Azure and Amazon Web Services. Progent can assist your it team to plan and administer cost-effective environments that can include Windows and Linux operating systems and applications in either cloud-based systems or in hybrid network models that combine on-premises resources along with public cloud services. To help you to incorporate cloud services with networks, Progent offers a variety of cloud migration services that include Office 365 Exchange Online integration solutions with on-premises Exchange deployments, Microsoft Azure design and deployment consulting, Amazon Web Services (AWS) cloud integration, and Amazon Web Marketing Service programming and troubleshooting. Progent has over 15 years of background delivering advanced consulting expertise remotely, and Progent can help you successfully carry out your cloud migration projects on schedule and affordably.
Progent's low-cost ProSight series of managed services is intended to provide small and mid-size businesses with enterprise-class support and state-of-the-art technology for all facets of information assurance and compliance. Managed services available from Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring (ASM): Next Generation Endpoint Protection and Ransomware Recovery
Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) service that incorporates cutting edge behavior analysis tools to defend endpoints and servers and VMs against modern malware assaults such as ransomware and file-less exploits, which easily escape legacy signature-based AV tools. ProSight Active Security Monitoring protects local and cloud-based resources and provides a unified platform to address the entire malware attack progression including blocking, detection, containment, remediation, and forensics. Top capabilities include one-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against new threats. Learn more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Unified Physical and Virtual Endpoint Protection
ProSight Enhanced Security Protection (ESP) managed services offer economical in-depth security for physical and virtual servers, desktops, mobile devices, and Exchange Server. ProSight ESP uses adaptive security and advanced machine learning for round-the-clock monitoring and reacting to cyber threats from all vectors. ProSight ESP delivers two-way firewall protection, penetration alerts, device management, and web filtering through leading-edge tools packaged within one agent accessible from a unified console. Progent's security and virtualization consultants can help you to plan and implement a ProSight ESP deployment that addresses your company's specific needs and that allows you prove compliance with government and industry data protection standards. Progent will help you define and configure policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alarms that call for immediate action. Progent's consultants can also help you to set up and test a backup and disaster recovery solution such as ProSight Data Protection Services (DPS) so you can recover rapidly from a potentially disastrous security attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Microsoft Exchange filtering.
- ProSight Data Protection Services: Managed Cloud Backup and Recovery
ProSight Data Protection Services offer small and medium-sized businesses a low cost end-to-end service for reliable backup/disaster recovery (BDR). Available at a fixed monthly rate, ProSight Data Protection Services automates and monitors your backup processes and enables fast restoration of critical data, applications and VMs that have become unavailable or damaged due to component breakdowns, software bugs, natural disasters, human error, or malicious attacks such as ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware images/. Critical data can be backed up on the cloud, to an on-promises storage device, or to both. Progent's backup and recovery consultants can deliver world-class support to configure ProSight Data Protection Services to to comply with government and industry regulatory requirements like HIPPA, FINRA, PCI and Safe Harbor and, whenever necessary, can help you to restore your critical information. Find out more about ProSight DPS Managed Backup.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
ProSight WAN Watch is a network infrastructure management service that makes it easy and affordable for small and mid-sized organizations to map out, monitor, optimize and troubleshoot their connectivity appliances such as switches, firewalls, and load balancers plus servers, client computers and other networked devices. Incorporating state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that infrastructure topology maps are always current, copies and manages the configuration of almost all devices connected to your network, tracks performance, and generates notices when problems are detected. By automating time-consuming network management processes, WAN Watch can cut hours off ordinary chores such as network mapping, expanding your network, finding appliances that need important software patches, or resolving performance bottlenecks. Learn more about ProSight WAN Watch network infrastructure management consulting.
- ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
ProSight Email Guard is Progent's email security solution that incorporates the services and infrastructure of leading information security companies to deliver web-based management and comprehensive security for your email traffic. The hybrid architecture of Progent's Email Guard managed service integrates a Cloud Protection Layer with an on-premises security gateway device to provide advanced defense against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-borne malware. ProSight Email Guard's Cloud Protection Layer serves as a first line of defense and keeps the vast majority of threats from making it to your network firewall. This reduces your exposure to external attacks and saves network bandwidth and storage. ProSight Email Guard's on-premises gateway device provides a further level of inspection for inbound email. For outbound email, the onsite gateway provides AV and anti-spam protection, protection against data leaks, and email encryption. The onsite gateway can also assist Exchange Server to monitor and safeguard internal email traffic that originates and ends within your corporate firewall. Find out more about Progent's Email Guard spam filtering, virus defense, email content filtering and data leakage prevention.
- ProSight LAN Watch: Server and Endpoint Remote Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring service that incorporates advanced remote monitoring and management (RMM) techniques to keep your network running efficiently by tracking the health of critical computers that drive your business network. When ProSight LAN Watch detects a problem, an alarm is transmitted automatically to your specified IT staff and your assigned Progent engineering consultant so any looming problems can be addressed before they have a chance to disrupt your network Learn more about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and applications hosted in a secure fault tolerant data center on a fast virtual host set up and managed by Progent's network support experts. With Progent's ProSight Virtual Hosting service model, the client retains ownership of the data, the operating system platforms, and the apps. Because the environment is virtualized, it can be moved immediately to a different hosting solution without requiring a lengthy and technically risky reinstallation process. With ProSight Virtual Hosting, you are not tied a single hosting provider. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, update, find and safeguard information about your IT infrastructure, procedures, applications, and services. You can instantly find passwords or IP addresses and be alerted about impending expirations of SSL certificates ,domains or warranties. By updating and organizing your IT documentation, you can eliminate as much as half of time thrown away looking for vital information about your network. ProSight IT Asset Management features a centralized repository for holding and sharing all documents required for managing your business network such as standard operating procedures and self-service instructions. ProSight IT Asset Management also offers a high level of automation for collecting and associating IT information. Whether youíre planning enhancements, performing regular maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the data you require as soon as you need it. Find out more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and affordable way for small and medium-size organizations to obtain an unbiased evaluation of the health of their information system. Powered by some of the leading remote monitoring and management (RMM) platforms available, and supervised by Progent's certified group of information technology experts, ProSight Network Audits show you how well the deployment of your core infrastructure assets adhere to leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and provide immediate ROI like a more manageable Active Directory (AD) system. Both also include one year of advanced remote network monitoring and management (RMM). Advantages can include lower-cost management, better compliance with data security standards, higher utilization of IT assets, quicker troubleshooting, more reliable backup and restore, and higher availability. Read more about Progent's ProSight Network Audits IT infrastructure review.
The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is a low-cost service based on a brief phone interview with a Progent backup/recovery expert. The fact-finding interview is intended to help assess your company's preparedness either to block or recover rapidly after an assault by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you directly to collect information about your existing security profile and backup platform, and Progent will then deliver a custom Basic Security and Best Practices Report detailing how you can apply industry best practices to create an efficient AV and backup/recovery environment that aligns with your business requirements. For additional information, see Progent's ProSight Ransomware Preparedness Report Service.
Why Progent Offers the Smart Choice for Overland Park, Florida Businesses
Progent's size, breadth of technical skill, and experience with enterprise network consulting allow small companies to sidestep the pitfalls related to over reliance on thinly staffed service organizations or individual engineers.
Working with Progent's Experts allows your business to:
- Avoid Over Reliance on Individual Support Consultants
For IT services, smaller businesses sometimes depend excessively on freelance consultants. Although freelance service engineers have lower expenses than larger support firms and can afford to charge nominally lower rates, freelancers are often unable to react rapidly to critical situations. If a freelance consultant is occupied with another client, sick, on vacation, or in training, the absence of backup staff may force your company to wait for help during an emergency. The more your small business expands, network unavailability or difficulties with critical applications become more expensive. The dollars you believed you were conserving on an independent consultant can disappear quickly due to lower productivity. Also, when freelance engineers confront unfamiliar problems, the lack of a large consulting group to count on for help forces them to learn with the meter running while your organization winds up with the bill for their continuing training.
- Have Access to Expertise in Sophisticated IT Solutions
The majority of small support firms or freelance engineers specializing in small business IT consulting may excel at providing connect-the-dots solutions but lack the seasoning to work cost-effectively with complex network infrastructures with mixed platforms, numerous sites, Voice over IP systems, mobile workforces, interconnected accounting and analytical applications, data-driven web sites, and specialized business software. Progent's background with global companies and Progent's large group of specialists can be valuable to your company because enterprise environments are characteristically complex, support issues demand in-depth knowledge in numerous technical disciplines, and reaching an acceptable level of stability, reliability, and security calls for enterprise-tested best practices.
- Build a Firm Basis for Seamless Growth
Small companies often begin with a network implemented on a shoestring budget. Lacking a proper architecture, a series of band-aid fixes commonly get piled on top of a weak foundation. As a business grows, reliability and expandability problems can undermine the productivity of the organization. These environments require thorough assessment, intelligent business planning, and broad-based experience to upgrade to a network environment that will act as the reliable foundation to handle critical business needs and ease downstream expansion.
- Team with Solution Consultants, Not Resellers
Smaller companies need guidance and education to work through an ever more complicated maze of IT alternatives available for accelerating growth and improving productivity. Businesses do not need a network engineer or service organization that tries to promote products. Progent avoids conflicts of interest by not selling hardware and software. Progent offers consulting and services only. This permits Progent to match technical support with the genuine needs of clients. Combining IT support and product selling can result in a situation where the recommended solution is built around a preselected vendor instead of being driven by the actual requirements of a customer.
How to Contact Progent
In case your Overland Park, Florida business wants to contact Progent about network outsourcing, consulting, or technical support services, call 800-993-9400 or refer to Contact Progent.
Immediate Online Technical Support
For immediate online assistance, you can contact Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).