Fast, Low-cost Remote Network Help for Overland Park, Florida Small Companies
For more than twenty years, Progent has focused on providing world-class network support to clients who have small-company budgets. Progent has built a powerful service solution that features a streamlined, seamless virtual office network, custom remote troubleshooting technology, a large pool of consultants accredited in a wide array of IT practice areas, a Call Center operational structure that maximizes efficiency and guarantees follow-up, a global team of on-line support experts, on-site service dispatching for the majority of most zip codes in the United States, and a corporate ethos focused on resolving technical problems in the least time and at the least cost to customers.

For medium-size and enterprise businesses, Progent offers co-sourcing and project management support to reinforce the technical skills of your in-house IT service team. This can cut costs and minimize technical risks for major IT initiatives like application design and development, disaster recover/business continuity preparedness, security evaluations, office consolidations, or software migrations.

Progent can also offer the services of certified experts to assist your business to plan and execute a sensible cloud computing strategy.

Core IT Areas Serviced by Progent for Overland Park, Florida Business Networks
As a Microsoft-certified Partner consulting company with a large team of Cisco qualified CCIE network infrastructure experts and Apple Computer certified engineers, Progent offers urgent troubleshooting and low-cost remote consulting to Overland Park, FL businesses for a broad range of computer technologies such as:

Support Delivery Alternatives Available for Overland Park, Florida Businesses
Progent offers a variety of options for providing small and midsize companies with affordable computer services for troubleshooting, consulting, hosting services, and network management. Progent's model for delivering IT support is based on the Help Desk operational structure common to larger IT organizations. Progent's Helpdesk Service Model ensures fast support, thorough service documentation, consistent follow-up, and tight expense control for an array of network service delivery modes that include online repairs, in-person help, top-level consulting, plus server and application hosting.

  • Online Service
    Progentís Technical Response Center (TRC) provides urgent and routine online support for Windows, Linux, Apple Mac, and Cisco-based environments in the U.S. and globally. Progent's seasoned service experts can help clients to troubleshoot and repair hardware and software issues without the cost or time loss of on-premises service calls. The experience of Progent's network consultants allows them to resolve the majority of network issues quickly. For the toughest problems, Progent's depth of expertise allows the support team to escalate troubleshooting tasks to advanced subject matter experts. Progent provides a streamlined, web-based signup procedure for first-time clients to accommodate emergency situations and Progent charges per minute with no startup fees or minimums, so you are invoiced only for the assistance you get. Specialists you can access online include Cisco-qualified CCIE network engineers, Microsoft-qualified MCSEs, and CISA-certified security professionals. Learn additional information concerning Progent's remote computer troubleshooting services.

  • On-site Service
    Progent offers on-site technical assistance for registered clients in major metropolitan areas in the United States. Progent's on-site service personnel can work in tandem with Progent's remote support engineers to deliver small and midsize companies the ideal combination: in-person support technicians when you require them plus the remote help of Progent's worldwide team of IT engineers, security professionals, and business software developers. The wait time for on-site service visits is typically under one business day. Progent requires no start-up or retainer charge for becoming a Progent client for on-premises support. Learn more details about how and why to register for Progent's onsite computer service.

  • Help Desk
    Progent's Helpdesk Services are designed for small and midsize companies who require prompt and reliable support from an online Contact Center with effective telephone support, online repair tools, and enough technical strength for full escalation. Since small and midsize businesses usually are constrained by limited IT budgets and can spare scant executive attention for handling IT support tasks, Progent's Contact Center Services could be the most cost-effective option to ensure that business information networks are always productive. Read more details about Progent's Contact Center services.

  • Consulting Expertise
    Progent provides small companies affordable access to enterprise-class IT professionals who can provide help with critical technologies including Windows 2016 Hyper-V hybrid cloud solutions, Windows Server and application support, Cisco network architecture, network protection consulting, non-stop it system consulting, server virtualization strategies, plus integration, programming and support for small business applications such as accounting, ERP and MRP, business analytics, sales automation, and productivity software. Progent can provide assistance with one-time projects including office relocations and massive system upgrades, longer term projects such as business analytics software development and customization, relational database software programming and administration support, and web design, on-going services such as Microsoft System Center 2012 Operations Manager (SCOM 2012) expertise and SCOM 2016 consulting for network health monitoring and network administration, or urgent response like data restoration and virus removal.

  • Application Server Hosting
    Progent offers hosting for key business applications such as Exchange Server and SQL Server in order to provide small and midsize businesses with greater levels of dependability, protection, and performance than is possible with the class of internal data center that is practical for the majority of small businesses. Since Progent uses the same facilities that host the equipment of some of the world's biggest information technology organizations, Progent can eliminate the investment in creating and maintaining the infrastructure required for enterprise-class environmental control, electrical backup, and uninterruptible Internet connectivity. For managed application servers, Progent can also ensure that upgrades and revisions stay updated, security and performance is continually monitored, and systems and data files are consistently backed up and ready for complete and rapid restoration. Learn additional information concerning Progent's hosting for Microsoft Exchange Server and other mission-critical applications.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting offers comprehensive hosting services for the entirety of a small or midsize organization's servers in an environment that not only provides the top degree of dependability and expandability but that is also easy for customers to migrate to a different support provider or to move internally if your circumstance warrants it. Progent's Private Cloud hosting service is structured around tested virtual server technologies that permit businesses with mixed environments to benefit dramatically on the costs of capital equipment, system maintenance, and network management while achieving world-class dependability and an unparalleled level of vendor alternatives. Unlike ordinary Software as a Service (SaaS) hosting offerings, Progent's Private Cloud Hosting Service covers all server-centric applications in one centrally managed package, can support the multi- platform and non- standardized networks typical of small businesses, and retains ownership of the software in the customer's hands so that moving to a different virtualized host is quick, safe, and inexpensive. This eliminates ending up a captive to a single hosting provider while still providing all the savings related to SaaS hosting alternatives.

  • Hybrid Cloud Integration Consulting Services
    Progent offers advanced online consulting support to help organizations of all sizes integrate their networks with leading public cloud platforms such as Microsoft Azure and Amazon AWS. Progent can assist your it team to plan and manage hybrid environments that can include Windows and Linux systems and applications in both cloud-only systems or in hybrid architectures that utilize local resources along with cloud services. To help you to incorporate cloud services with networks, Progent can provide a variety of cloud migration services such as Office 365 integration solutions with on-premises installations of Exchange, Microsoft Azure planning and deployment services, Amazon AWS cloud integration, and Amazon Web Marketing Service (WMS) programming and debugging. Progent has more than 15 years of background delivering advanced consulting support remotely, and Progent can make sure you complete your cloud migration projects quickly and affordably.
Progent's Fixed-price Managed Services for Outsourcing IT Monitoring and Management
Progent's low-cost ProSight family of managed services is designed to provide small and mid-size businesses with enterprise-class support and state-of-the-art technology for all aspects of information assurance and compliance. Managed services available from Progent include:
  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection solution that incorporates next generation behavior-based analysis technology to guard endpoint devices as well as physical and virtual servers against new malware assaults like ransomware and email phishing, which easily escape legacy signature-based anti-virus products. ProSight ASM protects local and cloud-based resources and provides a single platform to address the entire malware attack progression including protection, identification, mitigation, cleanup, and post-attack forensics. Top features include single-click rollback using Windows VSS and real-time network-wide immunization against newly discovered attacks. Learn more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection: Unified Endpoint Security
    ProSight Enhanced Security Protection services deliver ultra-affordable multi-layer protection for physical servers and virtual machines, workstations, mobile devices, and Exchange Server. ProSight ESP uses contextual security and modern behavior analysis for round-the-clock monitoring and responding to security threats from all vectors. ProSight ESP offers firewall protection, penetration alerts, endpoint control, and web filtering through leading-edge tools incorporated within a single agent accessible from a single console. Progent's data protection and virtualization consultants can help you to design and implement a ProSight ESP environment that addresses your organization's specific requirements and that helps you demonstrate compliance with government and industry information security regulations. Progent will help you define and implement security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alarms that require immediate attention. Progent can also assist your company to set up and test a backup and restore system such as ProSight Data Protection Services so you can recover rapidly from a potentially disastrous cyber attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Microsoft Exchange filtering.

  • ProSight DPS: Managed Cloud Backup
    ProSight Data Protection Services from Progent offer small and mid-sized organizations a low cost and fully managed solution for secure backup/disaster recovery (BDR). For a low monthly cost, ProSight Data Protection Services automates your backup processes and enables fast recovery of critical data, applications and VMs that have become lost or damaged as a result of hardware breakdowns, software glitches, disasters, human mistakes, or malware attacks like ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, apps, system images/, as well as Hyper-V and VMware images/. Critical data can be protected on the cloud, to a local device, or to both. Progent's cloud backup specialists can provide world-class support to configure ProSight DPS to to comply with government and industry regulatory standards like HIPPA, FIRPA, and PCI and, when necessary, can assist you to restore your critical data. Read more about ProSight DPS Managed Backup and Recovery.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is an infrastructure management service that makes it easy and affordable for smaller organizations to map, track, reconfigure and troubleshoot their connectivity hardware like routers and switches, firewalls, and wireless controllers plus servers, endpoints and other devices. Using state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch makes sure that network diagrams are kept current, captures and displays the configuration information of almost all devices connected to your network, tracks performance, and generates notices when problems are discovered. By automating time-consuming management processes, WAN Watch can cut hours off ordinary tasks like network mapping, reconfiguring your network, locating devices that need critical updates, or identifying the cause of performance problems. Find out more details about ProSight WAN Watch infrastructure management consulting.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Content Filtering
    ProSight Email Guard is Progent's email filtering and encryption solution that uses the services and infrastructure of top information security vendors to deliver centralized control and comprehensive protection for your inbound and outbound email. The hybrid structure of Progent's Email Guard integrates cloud-based filtering with a local gateway device to offer complete defense against spam, viruses, Denial of Service Attacks, DHAs, and other email-borne malware. ProSight Email Guard's cloud filter serves as a preliminary barricade and keeps the vast majority of threats from making it to your network firewall. This reduces your exposure to inbound threats and saves system bandwidth and storage space. ProSight Email Guard's onsite security gateway appliance adds a deeper layer of inspection for incoming email. For outbound email, the onsite gateway provides AV and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The onsite security gateway can also assist Exchange Server to monitor and safeguard internal email that originates and ends within your corporate firewall. Learn more about Progent's Email Guard spam filtering, virus blocking, content filtering and data leakage prevention.

  • ProSight LAN Watch: Server and Endpoint Monitoring
    ProSight LAN Watch is Progentís server and desktop monitoring managed service that incorporates advanced remote monitoring and management (RMM) technology to keep your IT system operating at peak levels by checking the state of critical computers that power your information system. When ProSight LAN Watch uncovers a problem, an alarm is transmitted automatically to your specified IT personnel and your assigned Progent consultant so any looming issues can be addressed before they can disrupt productivity Learn more details about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small business can have its critical servers and apps hosted in a protected fault tolerant data center on a high-performance virtual host set up and managed by Progent's IT support professionals. With the ProSight Virtual Hosting service model, the client owns the data, the OS platforms, and the applications. Because the environment is virtualized, it can be moved easily to a different hosting solution without a lengthy and technically risky configuration process. With ProSight Virtual Hosting, you are not tied one hosting provider. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, update, retrieve and protect information related to your IT infrastructure, procedures, business apps, and services. You can quickly locate passwords or serial numbers and be warned about impending expirations of SSLs or warranties. By cleaning up and managing your IT infrastructure documentation, you can eliminate up to half of time wasted looking for vital information about your network. ProSight IT Asset Management features a centralized repository for storing and collaborating on all documents related to managing your network infrastructure such as standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also offers advanced automation for gathering and associating IT data. Whether youíre making enhancements, doing maintenance, or responding to a crisis, ProSight IT Asset Management delivers the knowledge you need the instant you need it. Find out more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and affordable way for small and mid-size businesses to get an objective evaluation of the overall health of their IT system. Powered by a selection of the leading remote monitoring and management platforms in the industry, and overseen by Progent's world-class team of IT professionals, ProSight Network Audits help you see how well the configuration of your core infrastructure devices conform to leading practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and deliver immediate benefits such as a more manageable Active Directory (AD) system. Both versions also include one year of cutting-edge remote network monitoring and management (RMM). Benefits can include lower-cost network management, improved compliance with government and industry security requirements, higher utilization of IT resources, faster problem resolution, more dependable backup and recovery, and higher availability. Learn more information about Progent's ProSight Network Audits network infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is a low-cost service centered on a phone discussion with a Progent backup/recovery consultant. The interview is intended to help assess your organization's preparedness to stop or recover quickly after an attack by a ransomware strain like Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you personally to collect information concerning your existing AV defense and backup/recovery platform, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can follow best practices to create a cost-effective AV and backup system that meets your company's requirements. For additional information, visit Progent's ProSight Ransomware Preparedness Report Service.

Unique Benefits of Teaming with Progent
As a Microsoft-certified Partner and Small Business Specialist, Progent is a recognized expert at the core system software and office productivity applications used by most small and mid-size businesses. As a Cisco-authorized partner, Progent also offers expertise for an increasingly sophisticated array of network technologies such as PIX and ASA firewalls, switches, routers, voice-over-IP options, and wireless connectivity. In addition, Progent's CISSP-certified cybersecurity experts, CISM-certified security engineers, CISA-qualified security audit specialists and GIAC-certified information assurance experts offer a business-wide perspective on network protection and can help with advanced security projects such as SIEM solutions to help companies comply with industry standards and statutory mandates for network data security and reporting.

The breadth and depth of Progent's consulting staff bring a unique set of benefits to clients wishing to increase the business value of their information network within a reasonable budget. These advantages include:

  • Best Industry Service Methodology
    Progentís team of Microsoft and Cisco certified consultants average more than a decade of hands-on industry background, at the front lines of network service, performing a wide variety of IT projects for an extensive array of clients. Every Progent support professional shares a proven collection of personal best practices which are incorporated into shared best practices training that Progent teaches its support staff. This ensures that you get not just expert IT capability, but also a consultant with field-tested methods for repairing actual network problems efficiently. Read more details about Progent's best practices for network consulting.

  • Value Pricing Model
    Progent's pricing model is to charge for phone support and in-person visits by the minute. As a result, you are charged only for delivered services. Progent does not impose a higher rate for off-hours or priority service, and Progent does not bill for travel time except for emergency support where on-site work is less than four hours. Also, Progent applies no startup charge and asks no retainer for support services delivered during normal working hours. Many support organizations impose large minimum fees or bill in increments of fifteen minutes or longer. Progent's one-minute pricing granularity eliminates big bills for fast repairs. An additional benefit of granular invoicing is that clients won't be inclined to allow minor problems to stay unaddressed until they grow into big problems. Read more about Progent's value pricing for IT outsourcing.

  • Comprehensive Documentation of Delivered Services
    Progent has developed a sophisticated support reporting system that stores and formats complete documentation for all delivered support activities. Unlike some independent consultants or small service firms who offer scant documentation or specifics of tasks done, every service delivered by Progent is tracked by full documentation. Every Progent consultant has use of the service documentation given by every staff member to each client. The practice of detailing and organizing service records results in more effective support and avoids a variety of typical problems such as when a support client is effectively held captive to a consultant who refuses to let go of the keys to the kingdom. Read more details about Progent's documentation of IT outsourcing services.

  • Knowledge Transfer
    Progent is committed to information transfer from Progent's support experts to clients. By teaching clients to handle technical issues that are within their scope, Progent is able to focus on delivering high-value services where Progent has few competitors. Small businesses who work with independent service providers or who maintain in-house support staffs gain when Progent passes on information about new technology and tested processes to make their IT environments more reliable, secure, and efficient. Find out more about Progent's knowledge transfer services.

How to Contact Progent
If your Overland Park, Florida company needs to contact Progent to find out about IT outsourcing, consulting, or tech support, call 800-993-9400 or refer to Contact Progent.

Immediate Online Network Assistance
For fast remote support, you can call Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).

© 2002- 2019 Progent Corporation. All rights reserved.

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