Affordable Computer Tech Support from Microsoft premier Professionals for Businesses in Overland Park, FL
By delivering professional know-how when you need it, making available in-depth knowledge for key business applications, offering high-value services like virtual server hosting, invoicing only for services delivered, and requiring no sign-up or retainer fees for standard services, Progent enables you to increase the business value of your information network and minimize service expenses. Progent understands that network protection, reliability, and performance are as important to small businesses as to large enterprises but that small companies don't have the economy of scale to invest heavily in information networks and in-house service groups. Progent's fundamental value proposition is that no IT support firm can match Progent's ability to provide the network support expertise your company requires when you need it and at a cost you can justify.

For larger companies, Progent offers co-sourcing and project management services to add to the subject matter expertise of your internal IT support group. This can save money and help meet schedules for big IT initiatives like software programming, business continuity planning and testing, network security audits, office consolidations, or technology migrations and upgrades.

Progent can in addition provide access to certified experts to assist your business to plan and execute your cloud computing strategy.

Core Technical Areas Serviced by Progent for Business Networks in Overland Park, Florida
Progent provides the services of qualified consultants for all facets of business network technology found in small and midsize companies and local governments. Products and technologies serviced by Progent's consultants include:

Service Delivery Options Available for Overland Park, Florida Businesses
Progent offers a selection of alternatives for providing small businesses and local governments with cost-effective computer services for troubleshooting, consulting, hosting services, and network management outsourcing. Progent's model for providing computer support services is built on the Help Desk operational structure common to larger IT support groups. Progent's Helpdesk Support Model promotes rapid response, thorough service records, consistent follow-through, and tight expense monitoring for an array of IT service delivery modes that include remote repairs, on-premises support, top-level consulting, as well as server hosting.

  • Online Support
    Progentís Technical Response Center provides emergency and routine online service for Microsoft Windows, Linux, Apple Mac, and Cisco-based systems in the United States and worldwide. Progent's seasoned support professionals can assist customers to analyze and repair network issues without the cost or delay of in-person support calls. The experience of Progent's network consultants makes it possible to resolve the majority of IT problems rapidly. For complex issues, Progent's breadth of expertise makes it possible to escalate support calls to world-class specialists. Progent offers a streamlined, web-based signup procedure for first-time clients to address urgent network problems and Progent charges by the minute with no startup fees or minimums, so you pay only for the assistance you receive. Specialists you can access online include Cisco-premier CCIE network engineers, Microsoft-Certified MCSE consultants, and CISA-certified security professionals. Find out additional information about Progent's remote computer troubleshooting expertise.

  • Onsite Support
    Progent offers onsite computer support for signed-up customers in major metropolitan areas in the United States. Progent's onsite service personnel can work in tandem with Progent's online support engineers to give small and midsize companies the optimal solution: onsite support professionals when you need them as well as the on-line help of Progent's seasoned team of IT engineers, security specialists, and business application programmers. The wait time for on-site service visits is usually under one business day. There is no sign-up or retainer charge for becoming a Progent customer for on-premises support. Find out more about how and why to register for Progent's onsite computer service.

  • Help Desk
    Progent's Help Desk Call Center Outsourcing Services are designed for all businesses and local governments who require fast and dependable access to an online Helpdesk with efficient telephone support, remote repair capability, and sufficient technical depth for full escalation. Since small and midsize companies usually have limited IT funds and can provide scant management attention for dealing with network support tasks, Progent's Helpdesk Outsourcing Services can be the most cost-effective way to ensure that business computer systems are always productive. Read more details concerning Progent's Help Desk Call Center outsourcing services.

  • Consulting Services
    Progent provides small and midsize companies affordable access to world-class IT professionals who can deliver assistance with vital technologies such as
  • Windows Server 2019 migration consulting, Microsoft Windows 2016 Hyper-V hybrid cloud solutions, Microsoft Windows Server and application expertise, Cisco network infrastructure, company-wide network security consulting, fault tolerant network engineering, virtualization strategies, plus integration, programming and support for small business applications including accounting, operations, management reporting, sales automation, and office productivity software. Progent can help with one-shot projects including site relocations and massive software upgrades, extended projects like business information software development and customization, database software development and administration services, and web development, on-going support including System Center 2012 Operations Manager support and Operations Manager 2016 consulting for IT infrastructure monitoring and network management, or emergency response such as data restoration and virus removal.

  • Application Server Hosting
    Progent can host critical business applications such as Microsoft Exchange Server and MS SQL to provide small and midsize companies with higher levels of dependability, security, and recoverability than is feasible with the class of internal data center that is practical for most small companies. Since Progent utilizes the same data centers that support the equipment of many of the planet's largest information technology organizations, Progent can save you the cost of building and managing the systems required for world-class environmental control, power failover, and redundant Internet access. For hosted application servers, Progent can also see to it that patches and service packs remain updated, protection and performance is constantly monitored, and systems and data files are consistently backed up and available for full and rapid restoration. Learn additional information about Progent's hosting for Exchange and other critical applications.

  • Private Cloud Hosting
    Progent's Private Cloud hosting offers complete hosting for all of a small or midsize organization's servers in an environment that not only delivers the highest degree of fault-tolerance and scalability but that is also easy for customers to transfer to a different support provider or to bring internally if your business situation warrants it. Progent's Private Cloud hosting is structured around tested virtual server techniques that permit small businesses with mixed environments to benefit significantly on the expense of capital equipment, system support, and network management while getting enterprise-class dependability and an unparalleled degree of vendor options. In contrast to conventional SaaS hosting models, Progent's Private Cloud Hosting Service covers all server-based applications in one centrally managed service, can support the mixed- platform and non- standardized networks common with small companies, and retains control of the software licenses in the customer's hands so that moving to a different virtualized host is fast, reliable, and affordable. This eliminates ending up a captive to a specific hosting provider while still offering all the economies related to ASP and SaaS hosting services.

  • Hybrid Cloud Migration Consulting Services
    Progent can provide expert remote support services to help organizations of all sizes integrate their information networks with leading public cloud platforms such as Microsoft Azure and Amazon Web Services. Progent can assist your it team to design and manage hybrid ecosystems that can include Windows and Linux operating systems and apps in either cloud-only solutions or in hybrid topologies that seamlessly combine local resources along with public cloud services. To assist you to integrate cloud services with networks, Progent can provide a variety of cloud migration support services such as Office 365 Exchange Online integration solutions with on-premises Exchange, Azure design and deployment consulting, Amazon Web Services cloud integration support, and Amazon Web Marketing Service development and debugging. Progent has more than 15 years of experience providing advanced consulting support online, and Progent can make sure you complete your cloud migration initiatives on schedule and within your budget.
Progent's Fixed-price Managed Services for Remote Network Management
Progent's value-priced ProSight series of outsourced network management services is intended to provide small and mid-size organizations with enterprise-class support and state-of-the-art technology for all aspects of information assurance and compliance. ProSight managed services offered by Progent include:
  • ProSight Active Security Monitoring (ASM): Next Generation Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) solution that incorporates cutting edge behavior-based analysis technology to defend endpoints as well as servers and VMs against new malware attacks such as ransomware and email phishing, which easily escape legacy signature-based anti-virus products. ProSight ASM safeguards local and cloud-based resources and provides a single platform to manage the complete threat progression including blocking, identification, mitigation, cleanup, and forensics. Top capabilities include one-click rollback with Windows Volume Shadow Copy Service and automatic network-wide immunization against newly discovered attacks. Find out more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection: Unified Physical and Virtual Endpoint Protection
    Progent's ProSight Enhanced Security Protection (ESP) services offer ultra-affordable multi-layer protection for physical servers and VMs, desktops, mobile devices, and Exchange Server. ProSight ESP utilizes adaptive security and modern behavior analysis for round-the-clock monitoring and responding to security threats from all vectors. ProSight ESP offers two-way firewall protection, intrusion alerts, device management, and web filtering via leading-edge tools incorporated within a single agent managed from a single console. Progent's security and virtualization experts can assist you to design and implement a ProSight ESP deployment that addresses your company's unique requirements and that allows you achieve and demonstrate compliance with government and industry information protection standards. Progent will help you specify and implement policies that ProSight ESP will manage, and Progent will monitor your network and respond to alarms that call for immediate action. Progent can also assist your company to install and verify a backup and restore solution like ProSight Data Protection Services (DPS) so you can get back in business rapidly from a potentially disastrous cyber attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Exchange email filtering.

  • ProSight Data Protection Services: Managed Cloud Backup
    ProSight Data Protection Services from Progent offer small and medium-sized organizations an affordable end-to-end solution for reliable backup/disaster recovery. For a low monthly cost, ProSight DPS automates and monitors your backup processes and allows fast restoration of critical files, applications and virtual machines that have become unavailable or corrupted due to hardware breakdowns, software bugs, disasters, human mistakes, or malware attacks such as ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware images/. Important data can be backed up on the cloud, to a local device, or mirrored to both. Progent's BDR specialists can deliver advanced support to set up ProSight DPS to be compliant with regulatory requirements like HIPPA, FIRPA, PCI and Safe Harbor and, when needed, can assist you to recover your business-critical information. Read more about ProSight DPS Managed Cloud Backup and Recovery.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    Progentís ProSight WAN Watch is an infrastructure management service that makes it easy and affordable for smaller businesses to diagram, track, optimize and debug their networking appliances like routers, firewalls, and load balancers as well as servers, client computers and other devices. Using cutting-edge RMM technology, WAN Watch makes sure that infrastructure topology diagrams are always current, captures and displays the configuration information of almost all devices on your network, monitors performance, and sends notices when issues are detected. By automating time-consuming management processes, WAN Watch can cut hours off common tasks such as network mapping, expanding your network, locating devices that need important software patches, or resolving performance issues. Find out more details about ProSight WAN Watch network infrastructure monitoring and management consulting.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email filtering and encryption solution that uses the technology of leading information security vendors to provide web-based management and comprehensive protection for all your email traffic. The hybrid architecture of Progent's Email Guard managed service integrates a Cloud Protection Layer with a local gateway device to provide advanced protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. The Cloud Protection Layer serves as a preliminary barricade and blocks most threats from making it to your network firewall. This decreases your exposure to external threats and conserves system bandwidth and storage space. ProSight Email Guard's on-premises security gateway appliance provides a deeper layer of analysis for incoming email. For outbound email, the local security gateway provides anti-virus and anti-spam protection, DLP, and encryption. The onsite gateway can also help Exchange Server to monitor and safeguard internal email that originates and ends inside your corporate firewall. Learn more about Progent's Email Guard spam filtering, virus blocking, email content filtering and data leakage protection.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring and Management
    ProSight LAN Watch is Progentís server and desktop monitoring managed service that uses state-of-the-art remote monitoring and management techniques to help keep your network running efficiently by checking the state of vital assets that power your business network. When ProSight LAN Watch detects a problem, an alarm is sent automatically to your designated IT personnel and your assigned Progent consultant so all looming problems can be resolved before they can impact productivity Find out more details about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small business can have its critical servers and apps hosted in a secure Tier III data center on a high-performance virtual machine host configured and maintained by Progent's IT support experts. With Progent's ProSight Virtual Hosting service model, the client retains ownership of the data, the OS software, and the apps. Since the environment is virtualized, it can be ported immediately to an alternate hosting environment without a lengthy and difficult configuration process. With ProSight Virtual Hosting, your business is not locked into a single hosting provider. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, update, find and protect data about your IT infrastructure, processes, business apps, and services. You can quickly locate passwords or serial numbers and be alerted automatically about impending expirations of SSLs or domains. By updating and managing your IT infrastructure documentation, you can save as much as half of time wasted trying to find vital information about your IT network. ProSight IT Asset Management features a centralized location for holding and sharing all documents required for managing your business network like recommended procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for gathering and relating IT data. Whether youíre making enhancements, doing regular maintenance, or responding to a crisis, ProSight IT Asset Management gets you the data you need when you need it. Find out more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and low-cost alternative for small and medium-size organizations to get an unbiased evaluation of the health of their information system. Powered by some of the top remote monitoring and management (RMM) tools in the industry, and supervised by Progent's world-class team of IT experts, ProSight Network Audits help you see how well the deployment of your core network devices conform to best practices. The Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and provide instant benefits such as a cleaner Active Directory system. Both also come with one year of state-of-the-art remote network monitoring and management (RMM). Benefits can include lower-cost management, improved compliance with government and industry security requirements, higher utilization of IT assets, faster troubleshooting, more dependable backup and restore, and less downtime. See more about Progent's ProSight Network Audits network infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is an affordable service based on a brief discussion with a Progent information assurance consultant. The fact-finding interview is designed to assess your company's ability either to block or recover rapidly after an assault by a ransomware variant like Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you personally to gather information concerning your current AV defense and backup platform, and Progent will then deliver a custom Basic Security and Best Practices Report detailing how you can apply best practices to build a cost-effective AV and backup/recovery system that meets your business requirements. For more information, refer to Progent's ProSight Ransomware Preparedness Report Service.

Why Progent Offers the Smart Choice for Overland Park, Florida Small Businesses
Progent's size, depth of information technology expertise, and familiarity with corporate network support enable small and midsize businesses to avoid the problems related to excessive reliance on small support firms or independent consultants.

Working with Progent enables your company to:

  • Avoid Over Reliance on Freelance Consultants
    For IT support, small companies often rely excessively on individual consultants. Although individual service engineers have lower expenses than larger IT service organizations and can afford to charge apparently smaller rates, freelancers are sometimes too overworked to react quickly to critical network problems. If a freelance consultant is busy with different customer, sick, on travelling, or in class, the lack of replacement personnel may require your company to go without assistance during an emergency. The more your small business expands, system downtime or problems with critical programs become more expensive. The money you believed you were conserving on a freelancer can evaporate fast because of lost productivity. In addition, when independent consultants encounter new problems, the lack of a big engineering team to rely on for help requires them to learn in place while your organization ends up footing the bill for their ongoing education.

  • Have Access to Experts in Advanced IT Issues
    Many small support organizations or freelance consultants focused on small business network consulting are capable of providing routine fixes but don't have the experience to work cost-effectively with complex IT environments that have mixed platforms, numerous offices, Voice over IP systems, remote clients, integrated accounting and analytical software, eCommerce, and specialized business software. Progent's background with global enterprises and Progent's extensive staff of experts can be valuable to your small business because big-company environments are by nature complex, support problems demand in-depth understanding of in numerous technical disciplines, and achieving an acceptable degree of robustness, availability, and protection calls for enterprise-tested best practices.

  • Build a Solid Foundation for Growth
    Small businesses often begin with an IT system implemented on a tight budget. Lacking a strong basis, a sequence of improvised repairs commonly get thrown onto of a marginal foundation. As a company grows, reliability and scalability problems can hinder the productivity of the business. These networks need proper assessment, intelligent strategic planning, and in-depth experience to migrate to a network infrastructure that can act as the reliable basis to meet current business needs and ease future expansion.

  • Team with Solution Finders, Not Product Vendors
    Smaller companies require guidance and insight to work through an increasingly complicated array of technology alternatives available for enabling business growth and enhancing efficiency. They do not need an IT consultant or service firm that attempts to sell them products. Progent avoids conflicts of interest by not selling hardware and software. Progent offers consulting and services only. This permits Progent to align consulting support with the genuine interests of customers. Mixing network support and product reselling can result in a conflict where the recommended solution is based on a predetermined technology rather than being based on the actual needs of a small business.

Contact Progent
In case your Overland Park, Florida business wants to get in touch with Progent for IT outsourcing, consulting, or technical support, call 800-993-9400 or see Contact Progent.

Immediate Remote Technical Assistance
For fast remote technical support, you can contact Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).



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For Windows desktop and application virtualization, Progent offers the expertise of a Citrix-certified XenDesktop expert who can assist your company to plan a XenDesktop environment that improves the strategic value of your IT network; integrate XenDesktop technology with your servers, user computers, and printers; migrate your older virtual desktop software to the latest versions of XenDesktop; and deliver advanced remote troubleshooting. Progent can also instruct your network managers to follow industry leading practices to manage XenDesktop efficiently.

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Consultancy for Private Cloud Solutions
Consultant Services for Private Cloud Solutions

Progent's ProSight Virtual Hosting combines advanced virtual server technology, a state-of-the-art data center facility, and the technical support services of Progent's Microsoft-certified engineering group to provide small businesses with a complete information technology outsourcing alternative that improves network availability and security, eliminates management distraction, and saves money. With Progent's Private Cloud Hosting, a small or midsize business can have all of its software platforms and key business application servers supported within a safe and fault tolerant facility on a high-performance, high-availability virtual machine configured and maintained by Progent's computer support experts.

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Android and Cisco Jabber Consulting

Progent's veteran team of IT consultants and subject matter specialists have years of background delivering remote and on-premises assistance for organizations of any size who need to incorporate Android phones and tablets into their information systems so that users can communicate and collaborate from anywhere. Progent offers the breadth of know-how to resolve network problems that involve multiple manufacturers and that represent a combination of legacy and current information technology. Progent offers budget-friendly remote consulting to help you with any facet of designing, implementing, managing and maintaining your BYOD environment. Progent can provide as-needed technical support to help you to resolve particularly challenging technical problems, or Progent can provide outsourced or co-sourced project management support to ensure that you finish major network initiatives on schedule and on budget. Progent can help with on-premises, cloud-based, or hybrid network environments and offers support for operating systems, applications, management tools and network infrastructure. Progent also can provide specialized group or one-on-one classes to help you manage and use Android phones securely and productively.

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Amazon MWS Contract Development

Amazon Marketplace Web Service (Amazon MWS) is an integrated library of APIs that allows Amazon sellers to improve the efficiency of their operations by automating crucial sales functions such as listings, orders, shipments, inbound and outbound fulfillment, and finances. By leveraging Amazon's vast online ecosystem and automating their sales, vendors can expand their reach, reduce their operating costs, improve response time to customers, and increase their profits. Progent's Amazon Marketplace Web Service (Amazon MWS) consultants can collaborate with your development team and provide programming, workflow integration, project management support, and training to help you cut development time and costs and speed up your return on investment.

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SMS Upgrade Online Technical Support
On-site Technical Support for SMS Server 2003 Migration

Progentís certified experts offer small and medium size companies enterprise-level consulting services for SMS Server 2003 and System Center Configuration Manager 2007, Microsoft's solutions for change and deployment management. System Center Configuration Manager 2007 is Microsoft's new title for the change management platform previously known as Systems Management Server. System Center Configuration Manager 2007 offers a variety of new features to Microsoft Systems Management Server such as comprehensive automation, built-in Windows Vista Microsoft Windows Server 2008 support, quarantine support, and device driver management. Progentís certified engineers can help you use SMS Server or Configuration Manager economically for automated OS and application software installation, security patch administration, application metering, and software license reconciliation. Progent's consultants can also assist your company to migrate smoothly from SMS Server 2003 to Configuration Manager.

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SCCM Mobile Device Management Integration Services
Microsoft Configuration Manager Consulting Services

System Center Configuration Manager automates application and device deployment across multiple sites, simplifies compliance settings control, inventories network assets, protects against corporate data leakage, performs health monitoring, allows secure self service, and offers a single point of control for administering mixed-OS networks running on-prem, cloud, or hybrid deployment topologies. Progent's Microsoft-certified Configuration Manager consultants and Microsoft Azure cloud integration experts can assist you with any facet of planning, installing, using and repairing a SCCM deployment for on-premises, cloud, or hybrid networks.

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Slackware Linux Professionals
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Progent's Linux support experts offer small and mid-size businesses and developers assistance with managing and supporting Linux computers that run with Microsoft-powered technology. Progent offers your organization access to Linux experts, support professionals certified by Microsoft and Cisco, and security specialists with CISM certification. This wide range of experience provides you with an easy single consulting firm to show you how to create and maintain a secure and reliable mixed-platform network and communications infrastructure that supports Linux and Microsoft coexistence by integrating Microsoft Windows with major Linux derivatives including RedHat Linux, SUSE Linux, CentOS Linux, Ubuntu Linux, PCLOS, fedora, Gentoo, Mandrake, Debian-GNU, and Slackware.

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Technical Support for Help Desk
Contact Center Information Technology Consulting

Progent's Network Help Desk Outsourcing Support Services are intended especially for small businesses who require fast availability of a Help Desk Service Center with professional telephone support and effective escalation capability but who have to operate within a limited information technology budget. Important components of Progent's Help Desk Outsourcing Support Services include: Help Desk Support, Optional Remote Access Provisioning, System Evaluation, Expert Prioritization, Virtual Helpdesk Support, Per Minute Billing, and Help Desk Software Recommendation and Deployment.

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Consulting for Microsoft Virtual Server Administration
Microsoft Server Consolidation Computer Consulting

Microsoft Virtual Server, hosted on the Microsoft Windows Server 2003 platform and powered by software first produced by Connectix, provides the power needed to accomplish server consolidation, software upgrade, and server isolation tasks via virtualization technology in an enterprise-ready computing network with advanced expandability, manageability, and fault tolerance. Microsoft has aimed Virtual Server at businesses who want to improve ROI in application development and piloting, upgrading from legacy line-of-business software, and server consolidation. Progent's certified Virtual Server consultants can help your company to evaluate and integrate Microsoft Virtual Server 2005.

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Consulting for SonicWALL

Progent's SonicWALL consultants can show you how to deploy, maintain, and update SonicWALL firewall/VPN products inculding the current SonicWALL NSA family of appliances and the legacy SonicWALL PRO 2040 products. Progent's CISSP Certified consultants, CISM Premier security engineers, and CISA Certified security audit consultants can help you create an end-to-end security plan, including documented policies, and design protection into your corporate processes.

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ISA 2004 Standard Edition Server Computer Engineer
Remote Support for ISA Server

Progentís Microsoft certified professionals offer small and medium sized companies consulting services for Microsoft Forefront Threat Management Gateway and ISA Servers. Microsoft's Forefront Threat Management Gateway and Internet Security and Acceleration Servers contain an advanced application-layer aware firewall that can secure your IT network from attack by outside and internal sources. Forefront TMG and ISA Server perform thorough examination of Internet protocols such as HTTP, which enables these products to detect many attacks that can elude ordinary firewalls. The combined firewall and VPN structure of Forefront TMG and ISA Server permit stateful filtering and monitoring of all VPN streams. ISA Servers are the centerpiece of Microsoft's system security initiative, and Progent's Microsoft-certified engineers and CISSP, CISA and CISM certified security consultants can help you enhance your network security through expert planning and deployment of Forefront TMG and Microsoft ISA Servers. Progent's Microsoft engineers can assist you to install Microsoft Forefront Threat Management Gateway 2010, maintain any version of ISA Server, or migrate from ISA Server environments to Microsoft Forefront TMG.

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NetApp FAS Consult
NetApp FAS Technology Professional

Progent offers enterprise customers the help of a certified NetApp consultant for online or on-premises support for NetApp's entire portfolio of SAN storage products including Data ONTAP data management, MetroCluster, FlexPod private cloud architecture, SnapMirror, SnapVault and OSSV incremental D2D backup, Virtual Storage Console (VSC) for VMware vSphere, MultiStore/vFiler for storage partitioning, OnCommand Unified Manager Core, and NetApp's FAS, AFF, V-Series and N-Series storage lines. Components of NetApp SAN technology supported by Progent include system dsign, hybrid-cloud deployment, virtualization, migrations, non-disruptive patching, system management, information assurance, high availability, and troubleshooting. Progent offers Level 3 support to help you to take care of problems with NetApp SAN environments efficiently based on leading practices.

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Mac Office Excel Learn
Mac OS X Learning

Progent can provide onsite education designed for individuals who want to broaden their understanding of the Apple macOS and OS X platform, Mac computers, or Mac office productivity applications including Word, Excel, and Outlook for Mac. Progent also offers customized group or individual webinar training for Mac application software.

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Consultant for Postini
Installation support for Postini

E-Mail Guard represents a comprehensive solution for blocking spam and virus attacks. E-Mail Guard addresses the protection and administration of corporate email by providing continually updated spam and virus filtering, policy management, content filtering, and defense against email-borne DHA and DoS attacks. E-Mail Guard also includes tracking, administration and analysis tools as well as outgoing email testing to help you troubleshoot your email environment and define and regulate company email policy.

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ASR 1000 Router Professional
IOS Software Online Help

Cisco has designed an extensive array of routers including appliances built to provide the security, performance, and availability demanded by customers ranging from small businesses to worldwide enterprises and service providers. Cisco routers include support for redundancy, automatic failover, and backup power for improved fault tolerance and system availability. Progent can show you how to choose and integrate Cisco routers to build a reliable foundation for your network and to make it economical to expand as you support new users, start new offices, install new services, open your network to customers and partners, and support an increasingly mobile workforce. Progent offers expertise in a variety of routers powered by the Cisco IOS platform, including the Cisco 800 family of small office routers, Cisco 2800 and 3800 Integrated Services Routers, Cisco 3900 and 4000 Generation 2 ISR routers, Cisco ASR 1000 and 9000 Aggregation Services Routers for wide area network edge applications, Cisco CRS Carrier Routing System for the network core, plus older 1700 and 2600 Series Routers.

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Progent can provide onsite education designed for people who wish to expand their knowledge of the Apple macOS and OS X operating system, Mac computers, or Mac office productivity software including Microsoft Word, Excel, and Outlook for Mac. Progent also can provide specialized group or one-on-one webinar classes for macOS and Mac OS X applications.

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Solaris Consultant
Outsourcing Technical Support for OpenBSD

Progent's UNIX family support services provide small companies and developers assistance with administering and supporting UNIX, Linux or Solaris environments that coexist with Microsoft-powered networks. Progent can give your business access to UNIX experts, support professionals certified by Microsoft and Cisco, and security specialists with CISSP certification. This broad range of experience provides you with a convenient single consulting firm to help you build and maintain a secure and reliable mixed-platform network and communications infrastructure that allows UNIX and Microsoft coexistence by combining Windows with major variants of UNIX such as Apple macOS and OS X, Sun Solaris, AIX, HP-UX, Berkeley UNIX (BSD), SCO and SGI/Irix or major Linux platforms including RedHat Linux, SuSE, Debian GNU/Linux and Mandrake.

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Troubleshooting for SCCM Cloud Management Gateway
SCCM Mobile Device Management Remote Support Services

Configuration Manager automates software provisioning and updating, centralizes security and compliance settings control, inventories network resources, guards against corporate data leakage, provides health monitoring, allows secure end-user self service, and offers a common control mechanism for managing mixed-operating system ecosystems based on on-prem, cloud, or hybrid deployment models. Progent's Microsoft-certified SCCM consultants and Azure cloud integration experts can assist businesses of any size with any aspect of designing, installing, operating and repairing a SCCM deployment for on-premises, cloud, or hybrid environments.

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Progent believes that a well designed and executed information system can be a vital factor for accelerating any company's success, and Progent applies this philosophy in our own network environment. We have created a zero-downtime virtual office infrastructure that enables our in-house engineers and certified contractors to deliver rapid and efficient service, cooperate closely on complex projects, and gain from career and personal growth by acting as a member of an exciting business ethos of self motivation and independence.

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Sales Agent Program for IT Services Online Support
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Progent offers a variety of opportunities for individuals or groups to make money by acting as referrers, selling assistants, or resellers of Progent's IT support services and network consulting. Alternatives are performing as a sales representative for Progent-branded services or taking advantage of Progent's consulting experts but retaining your own brand as a transparent arm of your IT services company.

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Microsoft Lync Server Instant Messaging Network Engineer
Specialists for Microsoft Lync Server 2010

Progent's consultants can assist your company to assess the benefits of Microsoft Lync Server 2010 for your business and can assist you to design and execute an installation of Lync Server 2010 that centralizes the management of Instant Messaging and Presence and improves the output of your in-house staff, at-home workers, and mobile workforce. Progent's consultant's can in addition assist you to perform a smooth upgrade to Microsoft Lync Server from Microsoft Office Communications Server or from Microsoft Live Communications Server, interface Microsoft Lync Server with Exchange Server, Microsoft SharePoint, and SQL Server, show you how to use Microsoft Lync Server to enhance the team-computing functions of MS Office applications, and provide training and ongoing support for Lync Server 2010 and other Microsoft platforms.

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SCDPM 2016 Upgrade Technology Consulting
Data Protection Manager 2016 Planning Network Consulting

System Center 2016 Data Protection Manager offers near-continuous backup and easy restore capabilities for Microsoft networks. SCDPM 2016 delivers application-aware protection for critical workloads like SQL Server, Exchange and SharePoint Server, protects Windows and Linux VMs, works with virtual machines hosted by Windows Hyper-V as well as VMware, and can use Azure for easy-to-manage cloud-based backup and recovery. Progent's Microsoft-certified experts can help organizations of any size to plan, deploy, administer, and troubleshoot an enterprise-wide backup/recovery solution built around System Center 2016 Data Protection Manager. Progent can help you to migrate from an older release of DPM or from a legacy system, and Progent can optimize your DPM 2016 environment for on local, hosted, cloud or hybrid deployments. Progent can provide remote or onsite support and can deliver as-needed guidance to help you through technical bottlenecks or provide comprehensive project management services to make sure you complete your SCDPM 2016 deployment on schedule and on budget.

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Progent can provide the services of a CRISC-certified risk management consultant to assist you to design and implement an enterprise risk management (ERM) solution based on leading practices identified by CRISC and geared to align with your organization's risk appetite, business goals, and IT budget.

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Progent provides national urgent technical support and consulting services for businesses who operate Sun Solaris environments or whose IT systems include a mix of Sun Solaris and Microsoft products. Remote network consulting provides maximum leverage for your information technology budget by protecting client productivity and shortening the time billed for network analysis and repair. Advanced online support technology and experienced service specialists and consultants combine to enable Progent to solve most network issues without wasting time and money by going to your site. In the vast majority of situations your network issues can be remediated over the phone or via a mix of phone support and remote network analysis. Progent can offer the services of Cisco certified CCIE infrastructure experts and CISA premier security professionals to assist with the most challenging network problems.

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Progent's Microsoft-certified consultants have more than 10 years of experience delivering email support for customers ranging from small businesses to large enterprises. Progent provides economical consulting for all editions of Exchange Server to strengthen email and virus protection, design fault tolerant email systems, and facilitate remote and mobile email access. Progentís Microsoft Exchange support services can help you in designing and carrying out a migration from a legacy SMPT server or unsupported Microsoft Email software such as Exchange 2003 to Microsoft Exchange 2016 Server. Progent also provides support for Windows 8, Windows 7, and Windows XP desktops running Outlook and can help you configure Outlook Web App (OWA) for all major web browsers. For e-mail virus protection, spam blocking and outbound data leak prevention, Progent offers Email Guard security services.

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Microsoft Windows Server 2008 R2 features high levels of performance, protection, fault tolerance, scalability, and versatility that improve productivity of on-site, remote, and mobile users. Progent's network professionals can provide cost-effective remote consulting, technical support, and education services to help your company to plan, execute, and maintain Microsoft Windows Server 2008 R2 in order to add significant business value to your information system.

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Solaris Remote Technical Support

Progent's Solaris family consulting experts provide small and mid-size businesses and software developers support for managing and supporting Sun Solaris systems that operate with Microsoft-based technology. Progent offers your organization contact with Sun Solaris experts, consulting professionals certified by Microsoft and Cisco, and security experts with CISM credentials. This wide array of experience offers you an easy single consulting firm to show you how to build and manage a secure and robust mixed-platform connectivity and communications environment that allows Solaris and Microsoft interoperability by integrating Microsoft Windows with major versions of UNIX such as Mac OS X, Solaris, IBM AIX, HP-UX, Berkeley UNIX (BSD), SCO UNIX, and Silicon Graphics IRIX (SGI/IRIX or major Linux platforms such as RedHat, SUSE, CentOS, Ubuntu Linux, PCLOS, fedora, Gentoo Linux, Mandrake, Debian-GNU, and Slackware.

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Internet Data Center Remote Support
IT Consulting for Colocation

Progentís colocation center support services are intended for businesses with hardware housed at Internet Data Centers or data center co-location hosting facilities and in need of timely in-person service at the collocation facility as well as remote help from Microsoft and Cisco Certified experts. Progent provides a complete range of data center and data center and colo support services including system architecture evaluation, Windows and Linux server installation and support, tech support for server and communications infrastructure, development and deployment of high availability configurations, architecting and implementing layered security defenses, firewall integration and troubleshooting, designing load balancing solutions, and planning fault tolerant server clustering systems.

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Besides providing the expertise of Microsoft Dynamics GP specialists, Progent has consultants experienced in Dynamics AX, Dynamics NAV, Dynamics SL, Dynamics RMS, Macola ERP by Exact, MAS 90 ERP, and QuickBooks Pro. Progent can provide software development, troubleshooting, management help, upgrade assistance, and 1-on-1 or group online training classes tailored to address your particular requirements. Progent's experts also can help you build and support a protected, robust network foundation to support your ERP, MRP and accounting applications.

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Consultancy for VMware NSX Design

VMware's NSX network virtualization platform allows you to create entire networks in software. NSX permits virtual networks to be deployed instantly and administered with a high degree of automation independent of the hardware used by the underlying network infrastructure. VMware Site Recovery Manager allows automated disaster recovery, application mobility, and transparent site migration, failback and site re-protect. Site Recovery Manager also enables transparent testing for site recovery, upgrades and fixes and can generate reports to confirm complete service recovery, validate SLAs and prove DR compliance. When integrated with VMware's NSX network virtualization technology, VMware SRM can rapidly restore the complete logical network topology at the secondary site. Progent offers the support of a VCDX certified VMware NSX consulting expert and VMware SRM integration specialist to assist you to plan, configure, test and administer a DR system powered by VMware Site Recovery Manager and VMware NSX.

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Solaris Upgrade Consulting
Solaris to Windows Migration Consultants

Progent can help your company to design and execute a smooth transition from a Sun Solaris-based information system to a network based on MS Windows and capable of running Microsoft's powerful office productivity suites, business applications, and software development platforms. Progent's Solaris, Windows and Cisco consultants and application experts can assist you to guard your data and minimize productivity discontinuity by developing an efficient migration strategy that preserves your current assets in Sun Solaris application and technology. UNIX-to-Windows transition consulting services offered by Progent include evaluation of existing environment, transition strategy and validation, Microsoft Exchange migration support, information and application porting, and processor and storage migration and economization.

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If you want to update your corporate web site, build internal websites for purposes such as HR or employee education, design a powerful web presence for a new business, or write enterprise-class, data-driven custom web applications, Progent can provide skilled and experienced web designers. Progent's experts can also show you how to design and manage a secure, fault-tolerant server and communications infrastructure, including remote and wireless access, to run your web tools.

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Progent can deliver a wide array of affordable online and on-premises support services to assist you to install, manage, and debug workstations and mobile devices powered by Microsoft Windows, Apple macOS/OS X, Apple iOS, Android, or Linux.

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Wireless Integration Example Application
Proxim Tsunami Wireless Case Study

Progent delivered a wireless integration solution that enabled a school to increase productivity and avoid the ongoing costs of a dedicated link. Progent recommended a Proxim Tsunami wireless 60Mbps bridge. The economical building-to-building Proxim wireless bridge is designed for interfacing separate locations as far as 2.5 miles apart and can reach even greater distances. This wireless alternative offered better bandwidth and dependability than recourse to amplifying the 802.11b wireless connection, and since it utilizes the 5.8Ghz band it provided immunity to outside interference.

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Linux Troubleshooting
Slackware Linux Consultancy

Progent's Linux support experts offer small companies and developers assistance with administering and supporting Linux systems that operate with Microsoft-powered networks. Progent can give your organization access to Linux consultants, support professionals premier by Microsoft and Cisco, and security experts with CISA and CISSP certification. This broad array of experience offers you an easy one-stop consulting firm to show you how to create and manage a protected and reliable cross-platform network and communications infrastructure that supports Linux and Microsoft interoperability by integrating MS Windows with major Linux derivatives including RedHat Linux, SUSE, CentOS, Ubuntu, PCLOS, fedora Linux, Gentoo, Mandrake, Debian GNU/Linux, and Slackware.

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Windows 2000 Server IT Consultant
Windows 2000 Server Consulting

Progent's certified Windows Server 2000 experts offer network support and information technology consulting services for the complete line of .NET Enterprise Servers, Windows 2000 Server, and Windows 2003 Server. Progent's Windows Server 2000 integration, update, and support services include system design, installation, project management, local and off-site technical support, Call Center outsourcing, professional security analysis, full service outsourcing, and cost-effective co-sourcing.

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Consulting for Citrix Virtualization
Citrix XenCenter Consulting

Progent's Citrix-accredited consultants can assist you to evaluate the business benefits of XenServer and other Citrix platforms, and can help your IT organization to plan, validate, execute, troubleshoot, and support a Citrix XenServer solution. Progent can in addition analyze your current XenServer deployment and show you how to optimize consolidation, responsiveness, security and compliance, uptime, and recoverability.

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Lync Server 2013 Front End Server Engineers
Lync Server 2013 topology Services

Microsoft Lync 2013, rebranded Skype for Business, enables businesses of all sizes to build a centrally managed and protected communications ecosystem that permits the modern Bring-Your-Own-Device computing model with IM, presence, web meetings with app sharing, and both IP and PSTN calling across a wide range of desktop and mobile devices. Progent's certified Lync Server 2013 consultants and network architects can help your company to evaluate the business benefits of Lync 2013, create an in-house, cloud-based (with Lync Online) or hybrid topology suitable for your current and future plans, deploy Lync Server 2013 in a way that expedites your ROI, and deliver live online and on-premises training to your management team and users. Progent has expertise in critical pieces of a Lync Server 2013 deployment that include Windows Server, SQL Server Express and Exchange Server, and Progent can help your organization to combine Lync Server 2013 with key Microsoft Office and Office 365 apps such as Outlook clients and PowerPoint.

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Microsoft LCS Server Instant Messaging Network Consulting
Online Support Services for Microsoft LCS Server Instant Messaging

Microsoft Communications Server provides IM and presence as part of an extensible, enterprise-grade solution featuring advanced security, seamless compatibility with other Microsoft software, an extendable, standards-based development platform, and compliance with regulatory mandates such as HIPAA, SOX, and GLB. Your organization can benefit from cost savings and elevated operational efficiencies, increased worker productivity, and stronger intellectual property security with this easy-to-manage, highly available solution. Effective deployments of Microsoft Office Communications Server require careful planning and consideration before installation. Progent's Microsoft-authorized professionals can deliver the skill necessary to deliver all the benefits of Office Communications Server across your entire organization.

wi-fi controller Information Technology Consulting Remote Troubleshooting for wireless LAN controller
ProSight DPS Hybrid Cloud Backup/Recovery Consultant Services
Offsite BDR Services Computer Engineer

ProSight Data Protection Services from Progent provide small and mid-sized organizations a low cost and fully managed solution for secure backup/disaster recovery (BDR). For a fixed monthly price, ProSight DPS automates your backup activities and allows fast restoration of critical data, apps and virtual machines that have become unavailable or damaged as a result of component breakdowns, software glitches, disasters, human mistakes, or malware attacks like ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, applications, system images, plus Hyper-V and VMware images/. Important data can be backed up on the cloud, to an on-promises device, or mirrored to both. Progent's BDR consultants can deliver world-class support to set up ProSight Data Protection Services to to comply with government and industry regulatory standards like HIPPA, FIRPA, PCI and Safe Harbor and, whenever necessary, can assist you to restore your critical information.