Low-cost Network Tech Support from Microsoft and Cisco certified Professionals for Companies in Overland Park, KS
By delivering world-class support whenever you require it, making available in-depth expertise for critical applications, providing high-value services like virtual data center hosting, invoicing only for services you receive, and requiring no sign-up or retainer fees for standard services, Progent enables your company to increase the competitive value of your It network and reduce support expenses. Progent appreciates that network security, dependability, and performance are as critical to small companies as to major corporations but that smaller companies lack the leverage to invest aggressively in information networks and internal support staffs. Progent's fundamental competitive advantage is that no IT consulting firm can match Progent's ability to provide the network support expertise your company requires when you require it and at prices you can afford.
For larger businesses, Progent can provide co-sourcing services to add to the technical skills of your in-house IT support group. This can save money and help meet schedules for major projects like software development, disaster recovery planning, network security audits, office consolidations, or technology migrations and upgrades.
Progent can in addition offer access to certified consultants to help your company to plan and implement a sensible cloud strategy.
Primary Technologies Serviced by Progent for Overland Park, Kansas Business Networks
As a Microsoft-certified Partner IT service company with a world-class team of Cisco CCIE network infrastructure consultants and Apple Computer accredited engineers, Progent offers emergency troubleshooting and affordable remote consulting to Overland Park, KS businesses for a wide range of computer technologies including:
Support Delivery Options Available for Overland Park, Kansas Companies
Progent has a selection of alternatives for providing small and midsize companies with cost-effective IT services for technical support, system architecture, hosting services, and IT management. Progent's model for providing IT support is built on the Call Center operational structure familiar to big IT support groups. Progent's Help Desk Service Mechanism ensures rapid support, thorough service records, consistent follow-up, and tight cost control across an array of network support delivery alternatives that include online repairs, in-person support, top-level consulting, as well as server and application hosting.
Progent's Fixed-price Managed Services for Remote IT Management
- Online Service
Progentís Technical Response Center (TRC) offers emergency and routine online support for Windows, Linux, Apple Mac, and Cisco-based systems in the U.S. and globally. Progent's certified support experts can help clients to analyze and fix network issues without the cost or time loss of on-premises support calls. The experience of Progent's network engineers makes it possible to resolve the majority of network problems quickly. For the toughest issues, Progent's breadth of expertise allows the support team to escalate trouble tickets to world-class subject matter experts. Progent offers a streamlined, web-based registration procedure for new clients to accommodate urgent situations and Progent bills per minute with zero startup fees or time minimums, so you are invoiced only for the assistance you receive. Experts available remotely include Cisco-certified CCIEs, Microsoft-Certified MCSEs, and CISA-certified security engineers. Find out more information concerning Progent's online computer troubleshooting expertise.
- On-site Service
Progent offers on-site computer support for signed-up clients in major metropolitan areas in the U.S. Progent's on-site service technicians can operate in conjunction with Progent's online service engineers to give small and midsize companies the ideal combination: hands-on support professionals when you require them plus the remote expertise of Progent's seasoned staff of IT consultants, security specialists, and business application programmers. The wait time for on-site service visits is usually less than 24 hours. There is no sign-up or retainer fee for registering as a Progent customer for on-premises support. Find out more about how to sign up for Progent's onsite network support services.
- Help Desk
Progent's Standard Help Desk Services offer smaller businesses a complete solution that manages all aspects of online Level 1 desktop technical support from service requests through ticketing, remote desktop control, progress tracking, problem resolution, and reporting. Progent provides help desk services at a substantial discount off Progent's regular Level 1 desktop support rates, and Progent offers the option of fast as-needed escalation to subject matter experts to handle complex problems. for more information, see Online Help Desk Services.
- Consulting Expertise
Progent provides small businesses affordable availability of world-class IT professionals who can provide help with vital products and technologies including
- Windows Server 2019 migration services, Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Microsoft Windows Server support, Cisco network infrastructure, network security consulting, fault tolerant it system engineering, virtual server strategies, plus configuration, customization and support for small business applications such as accounting, operations, business analytics, sales automation, and productivity software. Progent can provide assistance with one-shot projects including office relocations and major system upgrades, extended initiatives like business information application development and support, relational database software development and DBA services, and web development, on-going services such as Microsoft System Center 2012 Operations Manager (SCOM 2012) support and SCOM 2016 consulting services for network monitoring and network management, or emergency services such as disaster recovery and virus removal.
- Application Hosting
Progent offers hosting for key applications such as Exchange Server and Microsoft SQL Server in order to provide small businesses with higher levels of reliability, security, and performance than is feasible with the class of internal data center that is practical for most small and midsize companies. Because Progent utilizes the same data centers that host the equipment of some of the world's biggest information technology companies, Progent can save you the cost of creating and maintaining the infrastructure required for enterprise-class cooling, electrical backup, and uninterruptible Internet connectivity. For managed applications, Progent can also see to it that patches and service packs remain current, protection and performance is continually monitored, and systems and data files are consistently archived and ready for full and rapid restoration. Learn additional information about Progent's hosting for Microsoft Exchange Server and other critical applications.
- Private Cloud Hosting
Progent's Private Cloud hosting offers full hosting for all of a small or midsize organization's servers in an environment that not only delivers the highest level of availability and extensibility but that is in addition convenient for clients to migrate to another service provider or to move internally whenever your situation calls for it. Progent's Private Cloud hosting is built around tested virtual server techniques that allow businesses with multi-vendor networks to save significantly on the costs of hardware, infrastructure support, and network management while achieving enterprise-class dependability and an unprecedented level of vendor alternatives. Unlike conventional Software as a Service (SaaS) hosting offerings, Progent's Private Cloud Hosting Service encompasses all server-based software in one centrally managed package, can support the multi- OS and loosely standardized environments common with smaller businesses, and retains ownership of the software in the customer's hands so that moving to a new virtual host is fast, safe, and inexpensive. This eliminates becoming a captive to a specific hosting provider while still providing all the savings related to SaaS hosting alternatives.
- Hybrid Cloud Planning and Integration Support
Progent offers advanced remote support services to help companies of all sizes integrate their IT infrastructure with leading public cloud platforms such as Microsoft Azure and Amazon AWS. Progent can assist you to design and manage hybrid ecosystems that support Windows and Linux systems and applications in both cloud-based solutions or in hybrid architectures that seamlessly combine local IT assets as well as public cloud services. To help you to incorporate cloud services with physical datacenters, Progent can provide a range of public cloud integration support services such as Office 365 Exchange Online integration solutions with on-premises Exchange, Microsoft Azure planning and deployment consulting, Amazon Web Services (AWS) cloud integration, Amazon Web Marketing Service development and troubleshooting, and Google Cloud Platform planning and integration expertise. Progent has over two decades of background delivering high-level consulting services online, and Progent can make sure you complete your cloud integration projects quickly and affordably.
Progent's value-priced ProSight family of outsourced network management services is intended to provide small and mid-size organizations with enterprise-class support and cutting-edge technology for all facets of information assurance. ProSight managed services available from Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Next Generation Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint protection (EPP) service that utilizes cutting edge behavior-based analysis technology to guard endpoint devices and physical and virtual servers against modern malware assaults such as ransomware and email phishing, which routinely evade traditional signature-matching anti-virus tools. ProSight ASM safeguards local and cloud resources and provides a single platform to address the complete malware attack lifecycle including protection, infiltration detection, containment, cleanup, and post-attack forensics. Key capabilities include single-click rollback with Windows VSS and automatic system-wide immunization against new attacks. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Unified Physical and Virtual Endpoint Security
ProSight Enhanced Security Protection (ESP) services deliver ultra-affordable in-depth security for physical servers and virtual machines, workstations, mobile devices, and Microsoft Exchange. ProSight ESP utilizes adaptive security and advanced machine learning for continuously monitoring and reacting to security threats from all attack vectors. ProSight ESP provides firewall protection, intrusion alarms, device control, and web filtering through leading-edge tools packaged within a single agent accessible from a unified control. Progent's security and virtualization experts can assist you to plan and implement a ProSight ESP deployment that addresses your organization's unique needs and that allows you prove compliance with government and industry information protection regulations. Progent will help you define and configure security policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alarms that require urgent action. Progent can also assist your company to set up and verify a backup and disaster recovery system like ProSight Data Protection Services so you can get back in business rapidly from a destructive cyber attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Microsoft Exchange email filtering.
- ProSight DPS: Managed Cloud Backup
ProSight Data Protection Services from Progent offer small and mid-sized businesses an affordable end-to-end service for secure backup/disaster recovery (BDR). Available at a fixed monthly price, ProSight DPS automates and monitors your backup activities and allows rapid recovery of vital data, applications and virtual machines that have become lost or corrupted as a result of hardware breakdowns, software glitches, disasters, human error, or malware attacks such as ransomware. ProSight DPS can help you back up, recover and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to a local storage device, or to both. Progent's BDR specialists can provide advanced support to set up ProSight DPS to be compliant with government and industry regulatory requirements like HIPPA, FINRA, and PCI and, whenever necessary, can help you to restore your business-critical information. Learn more about ProSight Data Protection Services Managed Cloud Backup.
- ProSight WAN Watch: Infrastructure Management
Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and inexpensive for small and mid-sized businesses to map, track, enhance and debug their networking hardware like routers, firewalls, and access points plus servers, printers, client computers and other networked devices. Using cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch makes sure that infrastructure topology diagrams are kept updated, copies and displays the configuration of almost all devices on your network, monitors performance, and generates alerts when potential issues are detected. By automating complex network management activities, WAN Watch can cut hours off common chores like making network diagrams, reconfiguring your network, locating appliances that need critical updates, or isolating performance problems. Find out more details about ProSight WAN Watch infrastructure monitoring and management consulting.
- ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
ProSight Email Guard is Progent's email security solution that incorporates the technology of top information security vendors to deliver web-based control and world-class protection for your inbound and outbound email. The powerful architecture of Progent's Email Guard combines a Cloud Protection Layer with a local security gateway device to offer advanced defense against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. The cloud filter acts as a first line of defense and blocks most unwanted email from making it to your security perimeter. This reduces your exposure to inbound attacks and conserves network bandwidth and storage. ProSight Email Guard's onsite gateway device adds a further level of analysis for inbound email. For outbound email, the local security gateway offers anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The onsite security gateway can also help Exchange Server to track and protect internal email that originates and ends within your corporate firewall. Learn more about Progent's Email Guard spam filtering, virus blocking, content filtering and data loss prevention.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring service that incorporates advanced remote monitoring and management technology to help keep your IT system operating efficiently by checking the health of critical computers that drive your business network. When ProSight LAN Watch detects a problem, an alarm is sent automatically to your designated IT management staff and your assigned Progent engineering consultant so that all potential problems can be resolved before they have a chance to disrupt productivity Find out more details about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and applications hosted in a secure fault tolerant data center on a fast virtual machine host configured and maintained by Progent's IT support experts. With the ProSight Virtual Hosting service model, the customer owns the data, the OS software, and the apps. Because the system is virtualized, it can be ported easily to an alternate hardware solution without requiring a lengthy and technically risky reinstallation process. With ProSight Virtual Hosting, your business is not tied one hosting provider. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, update, retrieve and safeguard data related to your IT infrastructure, procedures, applications, and services. You can instantly find passwords or serial numbers and be alerted automatically about upcoming expirations of SSLs ,domains or warranties. By updating and managing your IT infrastructure documentation, you can save up to half of time thrown away looking for vital information about your IT network. ProSight IT Asset Management includes a common location for holding and sharing all documents related to managing your network infrastructure such as standard operating procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for collecting and relating IT information. Whether youíre making enhancements, performing maintenance, or responding to an emergency, ProSight IT Asset Management delivers the data you need as soon as you need it. Find out more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and low-cost alternative for small and mid-size organizations to obtain an unbiased assessment of the health of their network. Based on some of the leading remote monitoring and management tools available, and supervised by Progent's certified group of information technology professionals, ProSight Network Audits help you see how well the configuration of your core infrastructure devices conform to best practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and provide instant benefits like a more manageable Active Directory environment. Both also include one year of cutting-edge remote network monitoring and management. Advantages can include simpler management, better compliance with information security standards, higher utilization of IT resources, faster problem resolution, more dependable backup and restore, and less downtime. Learn more about Progent's ProSight Network Audits network infrastructure review.
Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is a low-cost service built around a phone discussion with a Progent backup/recovery consultant. The fact-finding interview is intended to evaluate your organization's preparedness to block or recover quickly following an assault by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you directly to collect information about your existing antivirus tools and backup platform, and Progent will then produce a written Basic Security and Best Practices Report document describing how you can follow best practices to deploy a cost-effective security and backup/recovery system that meets your business requirements. For additional information, refer to The ProSight Ransomware Preparedness Report Service.
Why Progent Is the Smart Alternative for Overland Park, Kansas Small Businesses
Progent's size, breadth and depth of information technology skill, and familiarity with enterprise IT consulting enable small and midsize businesses to sidestep the pitfalls associated with over dependence on small support organizations or independent consultants.
Teaming with Progent allows your small business to:
- Avoid Excessive Dependence on Freelance Consultants
For network services, smaller companies sometimes rely excessively on freelance consultants. Though individual service engineers carry lower expenses than larger support organizations and can typically bill apparently lower fees, individuals are frequently unable to react rapidly to urgent problems. If a freelance consultant is occupied with another customer, sick, on travelling, or in class, the absence of backup staff may require your company to wait for help in case of an emergency. The more your small business expands, network unavailability or problems with critical applications get more costly. The money you thought you were saving on an independent consultant can disappear quickly because of lost output. In addition, when independent consultants encounter new technologies, the unavailability of a big consulting team to depend on for assistance forces them to learn on the job while your organization ends up with the bill for their ongoing training.
- Have Access to Certified Professionals in Sophisticated Network Issues
The majority of small service firms or freelance engineers focused on small business IT consulting may excel at delivering connect-the-dots fixes but don't have the seasoning to deal efficiently with complex IT configurations that have a variety of operating systems, numerous locations, VoIP systems, remote clients, interconnected accounting and operational applications, eCommerce, and custom line-of-business software. Progent's background with global enterprises and Progent's large staff of experts can be valuable to your business because big-company networks are by nature complicated, integration issues require in-depth knowledge in many technical areas, and achieving a high level of stability, reliability, and protection calls for industry-tested processes.
- Build a Firm Foundation for Growth
Small companies typically begin with a network cobbled together on a tight budget. Lacking a carefully designed basis, a sequence of improvised repairs often get thrown onto of a weak foundation. As a company evolves, stability and expandability issues can obstruct the productivity of the organization. These environments require proper evaluation, intelligent strategic analysis, and in-depth experience to migrate to a network environment that can provide the solid basis to meet current business needs and ease future expansion.
- Team with Solution Providers, Not Resellers
Small companies require direction and education to navigate through an ever more complex array of technology options available for accelerating business growth and enhancing productivity. They do not need a network consultant or support firm that attempts to promote a product. Progent avoids conflicts of interest by not reselling any products. Progent sells consulting and services exclusively. This permits Progent to align technical support services with the real needs of customers. Mixing network consulting and product reselling can result in a conflict where the recommended solution is built around a preselected vendor rather than being driven by the true needs of a customer.
If your Overland Park, Kansas company needs to get in touch with Progent to find out about network outsourcing, consulting, or tech support services, phone 800-993-9400 or refer to Contact Progent.
Fast Online Technical Assistance
For fast online support, you can contact Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).