Fast Online Help for Oxford United Kingdom IT Networks
For businesses located in Oxford United Kingdom, Progent provides online support for information systems powered by Microsoft Windows, Cisco, Apple macOS and OS X, or Linux/UNIX technology. Progent's Microsoft Certified consulting experts have delivered online troubleshooting to companies in all 50 states in the United States. (See recommendations from Progent's customers.) In addition, Progent can furnish the expertise of Cisco CCIE-qualified engineers to solve complex networking problems, plus the services of CISSP-accredited cybersecurity consultants to help with high-level security design and diagnostic jobs.
Progent's remote technical support experts offer exceptional leverage because they possess the practical experience and have access to the advanced technology required to solve most network problems quickly. This lowers immediate costs since solutions accumulate fewer chargeable consulting minutes. Online support also avoids the expense of dispatching an engineer to your office. Your company saves even more in indirect expenses by minimizing or eliminating system outages and related costs resulting from business disruption, disgruntled clients, unproductive workers, and de-focused management. Progent's extensive online technical support experience is especially important for businesses that rely on public clouds for critical network infrastructure or software like Azure, Office 365 Exchange Online, Amazon Web Service, Google Cloud Platform (GCP), or where on-premises IT support may not be an alternative.
Progent's pricing model for online support is designed to leverage your IT service dollar. Progent charges on a per-minute basis for telephone-based consulting, so you are invoiced just for the support that you receive. Unlike many remote support organizations, Progent requires no initialization fee or minimum payments. Progent's per-minute granularity and clean model for billing prevent situations where fast repairs somehow end up as large invoices. Progent's penchant for handling problems quickly means you spends less cash.
Progent's Remote Consulting and Technical Support Expertise
Through years of experience, Progent has fine tuned a collection of optimized tools and field-proven methodologies which ensure the maximum degree of effectiveness for online consulting and troubleshooting for information systems of any size. Progent provides protected Virtual Private Network support for VPN gateways from a variety of popular vendors such as Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN connectivity permits the staff of Progent's remote service group to link to your company's network without breaching corporate security.
Progent's powerful technical support database system stores detailed documentation of all service that Progent's customers have been provided. Progent's team consultants have access to the specifics of services rendered to every Progent customer by any consultant. This database of trouble tickets and repairs is structured as a quickly retrievable support database that permits Progent's remote support engineers to share their knowledge company-wide to make sure that the value of Progent's technical support grows daily. Progent's advanced certifications and close associations with major industry leaders including Cisco and Microsoft make available additional vast technical knowledge bases and permit fast response from vendors' internal support staff so Progent's online service experts are able to determine the best resolutions promptly.
Online support available from Progent to businesses in Oxford United Kingdom include:
Authorized MS Windows Experts
Progent's Microsoft-premier online support experts can provide computer problem solving and consulting assistance for the complete line of Microsoft server products. Progent is a Microsoft Certified Partner and can provide your organization the assistance of support professionals who can help your company with a broad variety of technology support such as
Microsoft Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid systems, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 maintenance,
MS Exchange Server 2019 integration,
Microsoft Exchange 2016 Server migration, Exchange 2013 consulting,
Microsoft Exchange Server 2010 maintenance,
SharePoint Server 2019 design and integration, SharePoint 2016 migration and hybrid deployment expertise, Microsoft Teams planning and integration, Skype for Business migration consulting, Lync Server management, and Microsoft Communications Server 2007 upgrade,
Microsoft Forefront Threat Management Gateway 2010 administration and ISA Server 2006 migration, Microsoft SQL Server 2019 integration consulting, Microsoft SQL Server 2017 expertise, SQL Server 2016 integration and development and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) network monitoring,
Project Server and Project Server Online training,
Microsoft Office Access Application Development,
Small Business Server consulting, and
Windows Essentials cloud integration.
Progent also offers a wide range of affordable PC desktop services to assist your company to deploy, configure, troubleshoot, and administer workstations and laptops based on Windows. Progent's PC desktop consulting services cover areas such as providing Windows 10 upgrade assistance plus System Center 2012 Configuration Manager (SCCM 2012) design and deployment, System Center 2016 Configuration Manager hybrid cloud integration, and Intune integration help to streamline the management of your PCs and cloud-connected tablets and smartphones.
Contact a Cisco Certified Internetwork Expert for High-level Infrastructure Troubleshooting
The Cisco Certified Internetwork Expert (CCIE) credential is the highest accreditation for networking consultants, and indicates an individual's technical skills at the master level. CCIEs know how to resolve the most challenging issues surrounding network infrastructure planning, deployment, management, compliance, and repair. Cisco CCIEs work closely with Cisco's internal product support engineers in isolating anomalies with IOS network management utilities and developing workarounds or locating program patches. Cisco CCIEs represent an excellent value since their broad experience allows them to resolve problems quickly. In typical cases, less seasoned service providers can wrestle for hours or even days with the same problems that a Cisco CCIE can fix in a few minutes. Progent's Cisco CCIE consultants can interface to your environment via state-of-the-art remote support technology in order to provide quick, secure, and affordable diagnosis and remediation.
Oxford Metro Contact Information:
Progent offers consulting services and onsite technical support throughout the Oxford Metro Area.
Progent locations in Oxford Metro
Progent's CCIEs can provide expertise in the entire range of Cisco's industry-leading selection of networking products by providing consulting services such as:
CISSP, ISSAP, and CISM Premier Network Security Experts
Progent's qualified CISSP and CISSP-ISSAP cybersecurity experts offer a range of security services to strengthen the defenses of your Microsoft Windows, Apple macOS and OS X, Linux, or UNIX network against internal or external threats or help your business to recover quickly after a damaging breach. Security support services offered by Progent include: thorough information security audits utilizing utilities such as GFI LANguard Network Security Scanner, NMAP Port Scanner, and software from Metasploit and Netcat; quick recovery from virus and worm assaults; installing firewalls; establishing safe architectures for remote and mobile access; guarding your messaging infrastructure against viruses, spam and DHA attacks; and initiating round-the-clock proactive monitoring.
Cloud Integration Solutions
Progent can provide advanced remote consulting to help companies of all sizes integrate their information networks with leading public clouds including Microsoft Azure and Amazon AWS. Progent can help your it team to plan and manage hybrid environments that can include Windows and Linux systems and applications in either cloud-centric solutions or in hybrid topologies that seamlessly combine local IT assets as well as cloud services. To help you to incorporate public cloud services with networks, Progent offers a variety of cloud migration support services such as Office 365 integration solutions with on-premises installations of Exchange,
Microsoft Azure hybrid cloud planning and deployment consulting, Amazon Web Services hybrid cloud integration, Amazon Web Marketing Service (WMS) development and debugging, and Google Cloud Platform planning and integration consulting. Progent has over 20 years of background providing high-level consulting services remotely, and Progent can make sure you complete your cloud integration projects quickly and within your budget.
VMware Site Recovery Manager and NSX Consulting
VMware's Site Recovery Manager (SRM) is a component of VMware vCenter that lets you orchestrate, automate and test a consistent workflow for restoring services rapidly after an outage. SRM provides centrally controlled and automated recovery, application mobility, plus non-intrusive site migration, failback and site re-protect. Site Recovery Manager also enables non-disruptive testing for disaster recovery, updates and fixes and can produce audit reports to confirm complete service restoration, validate Service Level Agreements and demonstrate disaster recovery compliance. Progent offers the skills of a VCDX certified VMware SRM consulting expert to help your organization to design, deploy, test and manage a DR solution based on VMware Site Recovery Manager.
Progent's VMware vSphere and vCloud experts have extensive understanding of VMware vCloud Director, VMware vRealize Automation (vRA), vRO and vCloud used for administering private and public cloud and hybrid cloud environments that deliver maximum availability, security, and disaster recovery. Progent can also provide advanced VMware NSX expertise from a VCDX-NV certified network designer to assist you to plan and deploy a completely virtualized Software Defined Data Center that can be set up or migrated instantly and administered with a high level of automation regardless of the hardware making up the underlying network infrastructure.
UNIX, Linux, Sun Solaris, and macOS and OS X Expertise
Progent's UNIX/Linux experts and macOS and OS X technology specialists can provide online consulting services to cover a broad array of information technologies including system infrastructure, messaging solutions, network and process security, plus UNIX/Linux and Microsoft Windows integration. For server economization and easy management in environments that include Linux-based systems with Windows, Progent offers VMware vSphere consulting and Citrix XenServer expertise. Progent can also help with migration from older applications to MS Windows or Linux solutions. Progent's group-based methodology for solving technical issues enables fast escalation, if necessary, to engineers with appropriate experience to handle challenging scenarios. This accelerates solutions of critical problems, minimizes network downtime, and lowers support costs.
Important Linux versions for which Progent can provide expert support include:
Progent's ProSight Flat-rate Managed Services for Small and Medium Size Businesses
Progent offers a selection of budget-friendly, flat-rate services designed to allow small and mid-size businesses to utilize the same best-of-breed technology used by many of the industry's top enterprises. Progent's ProSight series of IT management outsourcing services covers all critical areas of information technology including email content filtering, behavioral-based threat defense, cloud-based backup and disaster recovery, infrastructure management, virtual server cloud hosting, and network asset documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint protection (EPP) solution that incorporates next generation behavior-based analysis tools to defend endpoints as well as physical and virtual servers against new malware assaults like ransomware and email phishing, which easily evade traditional signature-matching anti-virus tools. ProSight ASM safeguards on-premises and cloud-based resources and offers a unified platform to manage the entire malware attack progression including protection, detection, containment, remediation, and post-attack forensics. Top capabilities include one-click rollback using Windows Volume Shadow Copy Service and automatic system-wide immunization against new threats. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Endpoint Protection and Exchange Email Filtering
Progent's ProSight Enhanced Security Protection managed services deliver ultra-affordable multi-layer security for physical servers and virtual machines, desktops, smartphones, and Exchange email. ProSight ESP utilizes contextual security and advanced machine learning for round-the-clock monitoring and reacting to security threats from all vectors. ProSight ESP delivers firewall protection, penetration alerts, device control, and web filtering through leading-edge tools incorporated within one agent accessible from a single control. Progent's security and virtualization consultants can help you to design and configure a ProSight ESP deployment that meets your company's specific needs and that allows you achieve and demonstrate compliance with government and industry data security standards. Progent will help you specify and configure security policies that ProSight ESP will manage, and Progent will monitor your network and react to alarms that call for immediate attention. Progent's consultants can also assist you to install and test a backup and restore system such as ProSight Data Protection Services so you can recover rapidly from a potentially disastrous security attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified endpoint security and Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services from Progent provide small and medium-sized businesses an affordable and fully managed solution for reliable backup/disaster recovery (BDR). For a fixed monthly price, ProSight Data Protection Services automates and monitors your backup activities and allows fast recovery of critical files, apps and VMs that have become unavailable or corrupted due to component failures, software bugs, natural disasters, human mistakes, or malware attacks like ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, apps, system images, plus Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to a local device, or mirrored to both. Progent's cloud backup consultants can provide advanced expertise to set up ProSight Data Protection Services to be compliant with government and industry regulatory standards like HIPAA, FINRA, and PCI and, when necessary, can help you to recover your critical information. Learn more about ProSight DPS Managed Cloud Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering service that incorporates the infrastructure of leading data security companies to provide centralized control and world-class protection for all your email traffic. The powerful architecture of Email Guard managed service combines a Cloud Protection Layer with an on-premises security gateway appliance to provide complete defense against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. Email Guard's cloud filter serves as a first line of defense and blocks the vast majority of threats from making it to your network firewall. This reduces your exposure to inbound threats and saves network bandwidth and storage. Email Guard's onsite gateway device provides a further level of inspection for incoming email. For outbound email, the local security gateway provides anti-virus and anti-spam protection, protection against data leaks, and email encryption. The on-premises gateway can also assist Microsoft Exchange Server to monitor and protect internal email traffic that stays inside your security perimeter. For more details, see Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Network Infrastructure Management
ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and affordable for small and mid-sized organizations to map out, track, enhance and debug their connectivity appliances like routers, firewalls, and access points as well as servers, endpoints and other devices. Using state-of-the-art Remote Monitoring and Management technology, WAN Watch makes sure that infrastructure topology maps are always updated, copies and displays the configuration of virtually all devices connected to your network, monitors performance, and sends alerts when problems are detected. By automating tedious management activities, ProSight WAN Watch can knock hours off common chores such as network mapping, expanding your network, finding devices that require important software patches, or resolving performance issues. Find out more about ProSight WAN Watch infrastructure management services.
- ProSight LAN Watch: Server and Desktop Remote Monitoring Services
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that incorporates advanced remote monitoring and management technology to keep your network operating efficiently by checking the health of critical computers that drive your business network. When ProSight LAN Watch detects a problem, an alarm is transmitted immediately to your specified IT staff and your assigned Progent consultant so all potential issues can be addressed before they have a chance to disrupt productivity Find out more about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small or mid-size business can have its key servers and apps hosted in a protected fault tolerant data center on a high-performance virtual machine host set up and maintained by Progent's network support professionals. Under the ProSight Virtual Hosting service model, the client owns the data, the operating system platforms, and the applications. Since the system is virtualized, it can be moved easily to a different hardware solution without requiring a time-consuming and difficult configuration process. With ProSight Virtual Hosting, your business is not locked into one hosting service. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management Services
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, update, find and safeguard data related to your network infrastructure, procedures, business apps, and services. You can instantly find passwords or IP addresses and be warned about impending expirations of SSLs ,domains or warranties. By cleaning up and organizing your IT documentation, you can eliminate up to half of time spent trying to find vital information about your network. ProSight IT Asset Management includes a common repository for storing and sharing all documents required for managing your business network like recommended procedures and How-To's. ProSight IT Asset Management also supports a high level of automation for gathering and associating IT data. Whether youíre planning improvements, performing maintenance, or responding to a crisis, ProSight IT Asset Management gets you the information you require the instant you need it. Learn more about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and low-cost alternative for small and medium-size businesses to obtain an unbiased evaluation of the health of their network. Based on a selection of the leading remote monitoring and management tools available, and supervised by Progent's world-class group of IT experts, ProSight Network Audits help you see how closely the deployment of your essential infrastructure devices adhere to leading practices. The Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide instant benefits like a more manageable Active Directory system. Both versions also come with one year of state-of-the-art remote network monitoring and management (RMM). Benefits can include easier management, better compliance with information security standards, higher utilization of network resources, faster troubleshooting, more dependable backup and restore, and less downtime. See more information about Progent's ProSight Network Audits IT infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is an affordable service centered on a brief discussion with a Progent information assurance consultant. The fact-finding interview is designed to assess your organization's preparedness either to block or recover quickly following an assault by a ransomware variant like Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you directly to gather information concerning your current security profile and backup/recovery platform, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can follow industry best practices to build a cost-effective security and backup/recovery system that meets your business needs. For additional information, refer to Progent's ProSight Ransomware Preparedness Report Service.
Additional Consulting Programs Available from Progent
Progent offers the skills of seasoned remote consulting experts for special information technology projects. Billing charges for ongoing consulting projects are set according to the level of expertise of the consultants required. Progent's experience with these special fields of information technology allows clients to execute critical projects economically and on time. Progent's project-based remote engineering solutions include:
How Your Oxford Company Can Contact Progent's Remote Service Professionals
Help Desk Call Center Services
Progent's Call Center service offerings for organizations with environments based on Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux products include full-service Help Desk services, shared Helpdesk services, and Helpdesk operations consulting.
Progent's Standard Help Desk Services provide small businesses an end-to-end service desk solution that manages all facets of remote desktop support from service requests through trouble ticket generation, screen sharing, status tracking, problem solving, and management reports. Progent offers call desk services at a substantial discount from Progent's normal desktop support rates, and Progent offers the additional option of rapid on-demand escalation to Level 2 and Level 3 experts to handle complex problems.
Progentís Co-managed Help Desk services allow your IT organization to share the load for Help Desk support transparently between your IT team and Progent's nationwide pool of certified technical support technicians and subject matter experts. Progentís Help Desk Co-management service is a collaborative service desk solution based on the leading PSA platform for handling end-user service requests, ticket lifecycle, responsibility, status tracking, and reporting.
Progent's Call Center team of experienced network consultants offers your clients in Oxford United Kingdom immediate assistance from an efficient network service resource with substantial experience offering phone support and online diagnostics for networks based on Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux technology. Progent's focus is to give the Call Center the reputation as a key driver of company success, and Progent's policy is to fix instead of just record IT problems.
- Applications Support: Training, Programming, and Integration
Progent's Applications Consulting Team can supply remote professional engineering expertise and education in specific application fields that include ERP, Manufacturing Requirements Planning, customizing accounting packages, and CRM. Progent also can provide expertise, customization, and education for familiar Microsoft business applications including Microsoft CRM, Microsoft Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To read more information about Progent's consulting, custom development, and education offerings, visit Progent's Applications Experts Team.
- Unified and Streamlined Administration of Hybrid Cloud Networks
System Center 2016 centralizes and automates the management of hybrid cloud networks by offering comprehensive integration with Windows Server 2016, Windows 10; cohesive integration of heterogeneous networks that include various Linux distributions, Hyper-V and VMware; and better public and private cloud support including tighter integration with Intune for Apple iPhone and Android smartphone administration plus built-in integration with Microsoft Operations Management Suite for cloud-based analytics and reporting. Progent's System Center 2016 consulting experts offer world-class remote and onsite expertise for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help organizations of any size to plan and install a new implementation of System Center 2016, expand or optimize your current one, upgrade smoothly from a previous version of System Center, or debug your System Center solution.
- Online Hybrid Network Monitoring and Reporting Services
Progent can deliver businesses in Oxford United Kingdom online hybrid network monitoring and reporting by providing System Center Operations Manager consulting and System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can configure Operations Manager to accommodate your environment so that your IT support is proactive and automated. By detecting emerging problems before they grow into network outages, proactive monitoring can minimize inconvenient and expensive service breakdowns. Progent can also use system monitoring utilities like Nagios and MRTG to analyze UNIX/Linux, Sun Solaris, or Apple macOS and OS X networks, Microsoft networks, or networks that incorporate a combination of platforms.
To contact Progent about urgent remote help with Microsoft, Apple macOS and OS X, or Linux/UNIX networks, visit Progent's Emergency Phone-Based Help, call 1-800-993-9400, or go to Contact Progent.
For offices and new ventures in Oxford United Kingdom, Progent's online computer support engineers are ready to provide professional and cost-effective IT support whenever your business requires it. More than a decade of delivering remote tech support has earned Microsoft Partner status for Progent's consulting experts and has allowed Progent to acquire world-class troubleshooting skills and to fine tune online connectivity technology to repair computer problems rapidly while avoiding the expense and lost productivity that comes with on-site service visits.
Even if your Oxford office has a local independent support technician or maintains a full time IT staff that know how to handle common computer problems, Progentís Microsoft and Cisco certified consultants are available to provide an easy and transparent virtual expansion of your local resources in cases when your usual service personnel either lack the availability or the knowledge to address sudden system crises or particularly tough integration projects.
Features of Progent's Remote Computer Services for Oxford United Kingdom
Progent's online help, remote repair, network security expertise, and system administration services offer businesses in Oxford United Kingdom the greatest leverage for your IT budget. Whether you need occasional telephone support and Internet-based troubleshooting or ongoing Help Desk services and network management, Progent's experts can provide your business enterprise-level IT support while allowing you to eliminate the expense and administration overhead of maintaining a full-service in-house IT organization. Highlights of Progent's online help services include:
- Immediate Phone Access to Microsoft Certified Experts
Progent's team of Microsoft-certified engineers can deliver immediate and economical expertise to companies in Oxford United Kingdom and is also ideal for customers in geographic areas that lack consultants with proven expertise supporting Microsoft's latest line of server technologies. All Progent phone support staff have over 10 years of background supporting Microsoft products. As a Microsoft Partner support firm, Progent has access to a wide range of Microsoft support utilities, technical information, and continuing training.
- Per Minute Billing to Reduce Costs
Progent offers remote support on a minute-by-minute billing plan, so you are charged only for the support you use. Progent has no minimum charge for online service and asks for no ongoing subscription fee for support services provided during normal working hours. This saves you from paying big bills for simple fixes.
- Access to Cisco Network Architecture Professionals
Progent's certified experts for Cisco can provide the services of on-staff professionals with skill in planning, deploying, and managing networking environments powered by Cisco technology. Progent can offer a CCIE or CCNP to show you how to create fast, high-availability, and protected connectivity for fixed and mobile networking.
- Application Experts Team
Progent's core support offerings include system integration, Microsoft Exchange Server consulting, system security design, and shared Help Desk services. Progent's Experts Team offers world-class consulting support for critical business applications. Help offered by the Application Experts Team covers:
Microsoft Dynamics GP Support and Customization
Microsoft Project and Project Online Training
Office 365 integration support
Office Excel and Office 365 Excel Consulting and Application Development
Office Word and Office 365 Word Consulting
BI Reporting Development and Troubleshooting
Microsoft Power BI Integration Consulting
UNIX, Linux and Solaris Integration
MS SQL Server 2019 solution design, Microsoft SQL Server 2017 planning and migration, SQL Server 2016 Software Design, and Microsoft SQL 2014 Application Programming and Troubleshooting
Oracle DBA Services and Application Development
MySQL Management and Software Development
Amazon Marketplace Web Service (Amazon MWS) Application Development
By providing a convenient centralized source for network generalists and application experts, Progent is able to deliver timely, cost-effective, and thorough information technology solutions that match the specific requirements of your company.
- State of the Art Online Connectivity Tools
Secure online connectivity permits Progent's service experts to observe precisely what your users see. This makes it easier to produce quick fixes to issues that might otherwise require a costly onsite visit. Sophisticated remote connectivity software and experienced technicians together enable Progent to repair most network issues rapidly and affordably. Progent is an industry leader in offsite support and remote system tracking.
- Compatibility with Popular VPN Gateways
Progent supports safe Virtual Private Network access for gateways from major VPN providers including Microsoft, Cisco, Sonicwall and CheckPoint. Protected VPN remote connectivity enables the engineers at Progent's Technical Response Center to access your system remotely without compromising network security.
- Round-the-Clock Service for High System Uptime
For businesses with line-of-business applications, Progent offers optional 24x7 remote support services. Combined with automated 24x7 network monitoring based on Microsoft System Center Operations Manager, this service can help produce maximum network uptime.
- Help Desk Services
Progent's Help Desk outsourcing services are intended especially for budget-conscious offices whose workers need immediate access to a Help Desk service with effective telephone support and complete escalation capability.
How Is Progent Different from Other Service Organizations?
Progent is a Microsoft Certified Partner consulting company and Progent's staff size, depth of IT background, refined support tools, and understanding of corporate IT enable offices to avoid the pitfalls associated with exclusive reliance on smaller service firms, independent freelance consultants, or limited in-house IT help.
Progent adds value by providing:
How Does Our Company Start Receiving Online Computer Support from Progent?
- In-depth Knowledge of Microsoft's Complete Range of Server Platforms
Progent offers world-class support for Microsoftís popular server products with services that include Windows Server 2019 migration consulting, Windows Server 2016 hybrid cloud solutions, Windows Server 2012 R2 migration and deployment consulting, Windows Server 2008 upgrades, Windows 2003 upgrades, MS Exchange 2019 Server integration, MS Exchange 2016 Server planning and deployment, Exchange Server 2013 integration, Microsoft Exchange Server 2010 management, Exchange 2007 Server and Microsoft Exchange Server 2003 migration, plus Microsoft SQL Server 2019 integration expertise, MS SQL Server 2017 migration, SQL Server 2016 integration, SQL Server 2014 consulting support, and Microsoft SQL Server 2012 maintenance.
- Value Pricing
Progent's pricing model is to bill for online service and on-site visits per minute. Consequently, you are billed just for received support. Progent does not impose a higher rate for after-hours or priority service, and within California or in regions where Progent provides on-premises service, Progent does not bill for travel time except for urgent calls where on-site time is less than 4 hours. Also, Progent applies no minimum charge and requires no retainer for services delivered during regular working hours. Many support organizations demand substantial minimum payments or charge for every fifteen minutes or longer. Progent's one-minute granularity avoids large invoices for fast fixes so you won't be tempted to allow less critical problems to stay unaddressed.
- Complete Documentation of IT Services
Progent has created a comprehensive service reporting system that stores and organizes complete documentation for all delivered support activities. Unlike some freelance consultants or small support organizations who provide minimal documentation or details of tasks performed, every service provided by Progent is accompanied by full documentation. Every Progent staff member has access to the service reports sent by every staff member to every client. The practice of detailing and organizing support records results in more efficient service and eliminates a variety of typical misfortunes such as when a support client is virtually held hostage to a consultant who wonít release the keys to the kingdom.
- 24x7 Network Monitoring with MS Operations Manager
Progent is one of the only IT service companies to provide round-the-clock remote tracking services powered by MS Operations Manager. MS System Center Operations Manager allows your computer support to be anticipatory rather than reactive. By uncovering possible issues before they cause lost productivity, network monitoring can save your information network from painful and costly service losses.
To initiate Progent's online help offerings or to find out more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for IT support, visit Immediate Online Support.