Fast Online Technical Support for Oxford United Kingdom Information Networks
For businesses located in Oxford United Kingdom, Progent provides remote support for computer systems powered by Microsoft, Cisco, macOS and OS, or Linux/UNIX platforms. Progent's Microsoft Certified consulting experts have provided online support to companies in all 50 states in the U.S. (Refer to recommendations from Progent's customers.) Progent also offers the consultation services of Cisco CCIE engineers to help with complex networking issues, as well as the services of CISSP-qualified security consultants to handle high-level security design and troubleshooting jobs.
Progent's remote support engineers offer excellent value because they have the real-world experience and have access to the advanced technology necessary to solve most network issues quickly. This lowers immediate expenses because service calls require minimal billable minutes. Remote help also eliminates the cost of sending an engineer to your location. Your organization saves additionally with indirect expenses by reducing or avoiding system downtime and related costs due to business discontinuity, disgruntled clients, unproductive employees, and distracted executives. Progent's extensive remote consulting know-how is especially valuable for businesses that rely on public clouds for vital network infrastructure or applications like Azure, Office 365 Exchange Online, Amazon Web Service, Google Cloud, or where onsite support may not be an option.
Progent's pricing policy for online help is structured to leverage your network support investment. Progent bills by the minute for telephone-based consulting, so you pay just for the services that you actually get. In contrast to many remote service firms, Progent requires no service activation fee or minimum job duration. Progent's per-minute billing unit and clean policy for billing eliminate scenarios where speedy. minor fixes manage to turn into major tabs. Progent's penchant for handling technical issues quickly means you saves money.
Progent's Online Consulting and Technical Support Services
Over the years, Progent has mastered a collection of optimized technologies and field-tested processes that allow the highest degree of efficiency for online consulting and troubleshooting for information networks of any size. Progent offers safe VPN support for VPN gateways from a variety of popular sources including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN connectivity permits the consultants of Progent's remote service group to interface to your company's computer system remotely without compromising system security.
Progent's advanced service database application maintains extensive histories for all support that Progent's customers have been provided. Progent's team engineers have the benefit of the history of support delivered to each customer by every Progent consultant. This database of problems and repairs is structured as a quickly searchable support knowledge base that permits Progent's remote technical experts to communicate their experiences with the whole team to make sure that the quality of Progent's support services grows daily. Progent's advanced accreditations and close relationships with important vendors including Cisco and Microsoft open up additional massive support knowledge bases and permit quick response from manufacturers' in-house support staff so Progent's online service experts are able to determine the most efficient solutions promptly.
Remote technical support services provided by Progent to clients in Oxford United Kingdom include:
Authorized Microsoft Windows Expertise
Progent's Microsoft-premier remote support professionals can provide network troubleshooting and consulting support for the complete line of Microsoft server technologies. Progent is a Microsoft Certified Partner and can provide your organization the expertise of support professionals who can help you with a wide variety of technology support services such as
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid cloud systems, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 maintenance,
Microsoft Exchange 2019 Server deployment,
MS Exchange 2016 planning and deployment, Exchange 2013 consulting,
Exchange Server 2010 maintenance,
SharePoint 2019 design and integration, SharePoint Server 2016 migration and hybrid deployment expertise, Microsoft Teams expertise, Skype for Business Server migration support, Microsoft Lync Server integration, and Microsoft Office Communications Server upgrade,
Forefront TMG 2010 management and ISA Server 2006 migration, MS SQL Server 2019 migration expertise, MS SQL Server 2017 expertise, SQL Server 2016 integration and programming and SQL Server 2014 support,
Systems Center Operations Manager (SCOM) system monitoring and reporting,
Project Server planning,
Microsoft Office Access Application Development and Troubleshooting,
Small Business Server consulting, and
Windows Essentials cloud integration.
Progent also offers a broad range of cost-effective PC desktop consulting and support services to assist you business to install, configure, troubleshoot, and manage workstations and laptops powered by Windows. Progent's desktop support services cover areas such as offering Windows 10 migration assistance plus Microsoft System Center 2012 Configuration Manager (SCCM 2012) planning and deployment, Microsoft System Center 2016 Configuration Manager (SCCM 2016) cloud integration, and Intune integration help to centralize the management of your desktops along with your cloud-connected mobile devices.
Contact a Cisco Certified Internetwork Expert (CCIE) for High-level Network Troubleshooting
The Cisco Certified Internetwork Expert (CCIE) certification is the premier recognition for networking professionals, and indicates a consultant's technical knowledge at the expert level. Cisco CCIEs can resolve even the most complex challenges encountered in network infrastructure design, integration, maintenance, compliance, and repair. Cisco qualified CCIEs work on a privileged basis with Cisco's in-house support staff in isolating problems with IOS network management tools and coming up with workarounds or identifying software patches. CCIEs are an exceptional value because their depth of experience enables them to find solutions for problems quickly. In common instances, less experienced engineers can wrestle for hours or even days with identical problems that a CCIE can fix in minutes. Progent's Cisco CCIE consultants can interface to your environment by means of the latest remote troubleshooting technology in order to perform quick, secure, and affordable analysis and remediation.
Oxford Metro Contact Information:
Progent offers consulting services and onsite technical support throughout the Oxford Metro Area.
Progent locations in Oxford Metro
Progent's CCIEs offer assistance with the entire range of Cisco's top-selling family of connectivity products by delivering services such as:
CISSP and ISSAP Premier Network Security Specialists
Progent's qualified CISM, CISSP, and CISSP-ISSAP cybersecurity consultants offer a range of system protection services to strengthen the immunity of your Microsoft Windows, Apple macOS and OS X, Linux network against assaults or assist your business to recuperate quickly following a serious penetration. Security solutions available from Progent cover in depth information security and compliance assessment utilizing tools such as GFI LANguard Network Security Scanner, NMAP Port Scanner, and software from Solar Winds tools and Nikto; fast recuperation from malicious attacks; setting up firewalls; establishing secure techniques for remote and mobile communication; securing your messaging system against spam and directory harvest attacks; and instituting 24x7 proactive monitoring.
Progent offers advanced remote support to help companies of any size integrate their information networks with popular public cloud platforms such as Azure and Amazon Web Services. Progent can help you to design and administer hybrid environments that support Windows and Linux systems and apps in both cloud-based systems or in hybrid architectures that combine on-premises IT assets along with cloud services. To assist you to incorporate public cloud services with networks, Progent offers a variety of cloud migration services that include Office 365 integration with on-premises installations of Exchange,
Azure hybrid cloud design and integration services, Amazon Web Services hybrid cloud migration, Amazon Web Marketing Service (WMS) development and debugging, and Google Cloud Platform (GCP) planning and integration consulting. Progent has more than 20 years of background providing advanced consulting support remotely, and Progent can make sure you successfully carry out your cloud integration initiatives on schedule and within your budget.
VMware Site Recovery Manager Consulting
VMware's Site Recovery Manager is a component of VMware vCenter that lets you specify, automate and verify a repeatable runbook for recovering services quickly after a breakdown. SRM provides centrally managed and automated disaster recovery, application mobility, plus non-disruptive site relocation, failback and site re-protect. Site Recovery Manager also supports transparent testing for disaster recovery, upgrades and fixes and can produce reports to confirm complete service restoration, validate SLAs and prove disaster recovery compliance. Progent can provide the support of a VCDX certified VMware SRM consulting expert to assist you to plan, deploy, test and manage a DR solution based on VMware Site Recovery Manager.
Progent's VMware vSphere experts have extensive understanding of VMware vCloud Director, vRealize Automation (vRA), vRealize Orchestrator and vCloud tools for managing private and hybrid cloud solutions that deliver high uptime, data security, and disaster recovery. Progent can also provide advanced VMware NSX consulting from a VCDX-NV certified network architect to assist your organization to build a completely virtualized Software Defined Data Center (SDDC) that can be set up or re-purposed in minutes and managed with a high degree of automation independent of the physical components used by the underlying network infrastructure.
UNIX/Linux, Solaris, and Apple macOS and OS X Expertise
Progent's UNIX, Linux consultants and macOS and OS X technology specialists can provide phone-based consulting services to cover a wide range of information technologies such as network architecture, email systems, system and operational security, plus UNIX and Windows integration. For server hardware consolidation and simplified administration in networks that include Linux-based systems and Microsoft Windows, Progent can provide VMware consulting and Citrix expertise. Progent can also help with transitioning from older systems to MS Windows or Linux-powered solutions. Progent's group-based methodology for resolving technical issues enables quick escalation, when required, to engineers with task-relevant expertise to tackle complex situations. This accelerates solutions of critical problems, reduces lost productivity, and cuts support expense.
Progent's UNIX and Linux consultants can offer urgent online assistance resolving anomalies affecting UNIX/Linux systems powered by leading versions of UNIX including:
Apple Mac OS X
IBM AIX Operating System
Berkeley UNIX (BSD)
Silicon Graphics IRIX (SGI/IRIX)
Progent's ProSight Fixed-price Managed IT Services for Small and Medium Size Businesses
Progent provides a family of affordable, fixed-price services designed to enable small and medium-size organizations to utilize the same cutting-edge IT solutions deployed by some of the world's leading enterprises. The ProSight line of outsourced network management services covers all key aspects of information technology including email content filtering, security and compliance, automated backup and disaster recovery, network infrastructure monitoring and management, VM cloud hosting, and IT resources documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection service that utilizes cutting edge behavior analysis technology to guard endpoint devices as well as physical and virtual servers against new malware attacks like ransomware and file-less exploits, which easily get by traditional signature-matching AV products. ProSight ASM protects local and cloud-based resources and offers a single platform to address the entire malware attack lifecycle including blocking, identification, mitigation, remediation, and forensics. Top features include one-click rollback with Windows VSS and real-time system-wide immunization against new attacks. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Security and Microsoft Exchange Email Filtering
Progent's ProSight Enhanced Security Protection services offer economical in-depth security for physical and virtual servers, workstations, mobile devices, and Exchange email. ProSight ESP uses contextual security and advanced heuristics for round-the-clock monitoring and responding to security assaults from all attack vectors. ProSight ESP provides two-way firewall protection, penetration alarms, endpoint management, and web filtering via cutting-edge technologies incorporated within one agent managed from a unified console. Progent's security and virtualization experts can assist your business to plan and configure a ProSight ESP environment that addresses your organization's unique needs and that helps you demonstrate compliance with government and industry data protection regulations. Progent will help you specify and configure policies that ProSight ESP will manage, and Progent will monitor your network and respond to alerts that call for immediate attention. Progent can also assist you to install and test a backup and disaster recovery system like ProSight Data Protection Services (DPS) so you can recover rapidly from a destructive security attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Microsoft Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services from Progent offer small and medium-sized businesses an affordable and fully managed service for secure backup/disaster recovery. Available at a fixed monthly cost, ProSight Data Protection Services automates and monitors your backup processes and enables rapid recovery of critical data, apps and virtual machines that have become unavailable or damaged as a result of hardware failures, software glitches, disasters, human mistakes, or malicious attacks like ransomware. ProSight DPS can help you protect, recover and restore files, folders, applications, system images, plus Hyper-V and VMware images/. Critical data can be protected on the cloud, to an on-promises storage device, or mirrored to both. Progent's BDR specialists can deliver world-class expertise to configure ProSight Data Protection Services to to comply with regulatory standards like HIPAA, FIRPA, and PCI and, when necessary, can assist you to restore your business-critical information. Find out more about ProSight Data Protection Services Managed Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the infrastructure of top information security vendors to provide web-based control and comprehensive security for your email traffic. The powerful structure of Progent's Email Guard combines a Cloud Protection Layer with a local gateway device to provide complete protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-borne threats. Email Guard's Cloud Protection Layer acts as a first line of defense and blocks most threats from making it to your network firewall. This reduces your vulnerability to external attacks and saves network bandwidth and storage space. Email Guard's onsite security gateway device provides a deeper layer of analysis for inbound email. For outbound email, the local security gateway provides anti-virus and anti-spam filtering, DLP, and email encryption. The onsite gateway can also help Exchange Server to track and protect internal email traffic that stays within your corporate firewall. For more details, visit Email Guard spam and content filtering.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is an infrastructure management service that makes it easy and inexpensive for smaller businesses to diagram, track, reconfigure and debug their networking appliances like switches, firewalls, and load balancers plus servers, printers, client computers and other devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch ensures that infrastructure topology diagrams are always current, captures and manages the configuration of virtually all devices connected to your network, monitors performance, and generates alerts when issues are discovered. By automating time-consuming network management activities, ProSight WAN Watch can cut hours off ordinary tasks such as network mapping, expanding your network, finding devices that require important software patches, or resolving performance issues. Find out more about ProSight WAN Watch infrastructure management consulting.
- ProSight LAN Watch: Server and Desktop Monitoring Services
ProSight LAN Watch is Progentís server and desktop monitoring managed service that uses state-of-the-art remote monitoring and management (RMM) techniques to keep your IT system operating at peak levels by tracking the health of vital computers that power your information system. When ProSight LAN Watch uncovers an issue, an alert is transmitted immediately to your designated IT management staff and your Progent engineering consultant so any potential problems can be addressed before they have a chance to disrupt your network Learn more details about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and apps hosted in a secure Tier III data center on a fast virtual machine host set up and maintained by Progent's IT support experts. With the ProSight Virtual Hosting model, the customer retains ownership of the data, the OS software, and the apps. Because the environment is virtualized, it can be ported easily to a different hardware solution without a lengthy and technically risky reinstallation process. With ProSight Virtual Hosting, you are not locked into one hosting provider. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management
ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, maintain, find and protect information about your IT infrastructure, procedures, applications, and services. You can instantly locate passwords or serial numbers and be alerted about impending expirations of SSLs or domains. By updating and organizing your IT documentation, you can eliminate up to 50% of time thrown away trying to find vital information about your IT network. ProSight IT Asset Management includes a centralized location for storing and sharing all documents required for managing your business network like standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports a high level of automation for gathering and relating IT information. Whether youíre planning enhancements, doing maintenance, or responding to a crisis, ProSight IT Asset Management delivers the knowledge you require as soon as you need it. Learn more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and affordable alternative for small and mid-size organizations to obtain an unbiased assessment of the health of their IT system. Based on a selection of the top remote monitoring and management (RMM) tools available, and supervised by Progent's world-class group of IT experts, ProSight Network Audits help you see how closely the configuration of your essential network assets conform to industry leading practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide instant ROI such as a cleaner Active Directory environment. Both versions also come with one year of state-of-the-art remote network monitoring and management (RMM). Benefits can include easier management, improved compliance with data security requirements, higher utilization of IT resources, quicker troubleshooting, more reliable backup and recovery, and higher availability. Read more information about ProSight Network Audits IT infrastructure assessment.
The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is a low-cost service built around a brief interview with a Progent backup/recovery consultant. The interview is intended to assess your organization's preparedness to block or recover quickly following an attack by a ransomware strain like Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you personally to gather information concerning your current antivirus tools and backup platform, and Progent will then produce a written Basic Security and Best Practices Report document describing how you can follow best practices to build a cost-effective security and backup environment that meets your business needs. For more information, see Progent's ProSight Ransomware Preparedness Report.
Special Consulting Programs Available from Progent
Progent offers the skills of world-class online consulting professionals for contract IT programs. Progent's rates for ongoing development or consulting projects are set based on the qualifications of the engineers involved. Progent's experience with these special fields of information technology enables customers to execute major initiatives economically and on time. Progent's special remote consulting services include:
How Your Oxford Business Can Contact Progent's Remote Service Experts
Help Desk Support
Progent's Help Desk Call Center support programs for businesses with networks based on Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux platforms include comprehensive Help Desk Call Center services, co-managed Help Desk services, and Call Center process consulting.
Progent's Standard Help Desk Services offer smaller businesses an end-to-end solution that handles all facets of remote desktop technical support from service requests through trouble ticket generation, remote desktop control, status tracking, problem resolution, and management reports. Progent provides help desk services at a substantial discount from Progent's regular Level 1 desktop support rates, and Progent can provide the option of fast as-needed escalation to subject matter experts to handle complex issues.
Progent's Call Center consulting services can aid you in establishing an effective new Help Desk Call Center or revamping your established one, identifying or customizing Call Center software products to meet the particular requirements of your corporation, or adding occasional online personnel to reinforce your internal Help Desk group during high-demand situations like software transitions, mass updates, or rolling out brand new applications.
Progent's Help Desk Call Center staff of seasoned information technology consultants provides your computer users in Oxford United Kingdom quick communication with a dependable technical support group with substantial experience offering phone support and remote troubleshooting for networks based on Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux technology. Progent's focus is to earn the Help Desk Call Center perception as a key enabler of company success, and Progent's goal is to fix instead of merely document technical issues.
- Applications Services: Training, Custom Development, and Troubleshooting
Progent's Applications Consulting Group can supply online and in-depth engineering expertise and training in specific application fields including Enterprise Requirements Planning, Manufacturing Requirements Planning, customizing accounting packages, and CRM. Progent also offers consulting expertise, programming, and education for familiar Microsoft business applications including Microsoft CRM, Microsoft Office Project, Microsoft Office 365 Word, and Office 365 Excel. For more on Progent's expertise, custom development, and training services, go to Progent's Business Application Experts Services.
- Unified and Automated Management of Hybrid Cloud Networks
System Center 2016 unifies and automates the management of hybrid cloud environments by offering advanced support for Windows Server 2016, Windows 10 clients; cohesive integration of heterogeneous environments that incorporate various Linux distributions, Microsoft Hyper-V and VMware; and expanded cloud support such as tighter integration with Intune for iPhone and Android smartphone management plus native integration with Microsoft Operations Management Suite for cloud-based analytics. Progent's System Center 2016 consultants can provide advanced online and on-premises expertise for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can assist you to design and configure a new deployment of Microsoft System Center 2016, expand or optimize an existing one, upgrade smoothly from a prior release of System Center, or debug your System Center environment.
- Online Hybrid Network Monitoring Services
Progent offers companies in Oxford United Kingdom remote hybrid network monitoring and reporting by providing System Center 2016 Operations Manager consulting services and System Center 2012 Operations Manager support. Progent can adapt Operations Manager for your business so that your computer support is proactive and automated. By anticipating looming problems before they expand into full-scale emergencies, system monitoring can minimize stressful and expensive service breakdowns. Progent can also provide help with network monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Sun Solaris, or Apple macOS and OS X environments, Microsoft environments, or environments based on a variety of operating systems.
To get in touch with Progent about emergency phone-based support with Windows, Apple macOS and OS X, or Linux/UNIX environments, go to Progent's Emergency Remote Support, phone 1-800-993-9400, or see Contact Progent.
For companies and startups in Oxford United Kingdom, Progent's online network support engineers are ready to deliver effective and cost-effective IT support whenever your business requires it. More than a decade of offering remote technical assistance has led to Microsoft Partner status for Progent's consulting experts and has allowed Progent to acquire world-class troubleshooting capability and to refine online access technology to repair IT problems quickly while avoiding the expense and lost productivity associated with on-site service calls.
Even if your Oxford organization relies on a local freelance support technician or employs a full time organization that can handle common network issues, Progentís Microsoft certified engineers are available to offer an easy and transparent remote extension of your local resources for situations when your regular IT support personnel either lack the bandwidth or the expertise to deal with sudden system crises or especially tough integration projects.
Advantages of Progent's IT Support for Organizations in Oxford United Kingdom
Progent's remote network troubleshooting services allow your Oxford organization to realize the advantages of on-call, world-class network support without the cost of managing an in-house IT organization. Your network will derive added business worth by being more available, productive, and secure. Benefits to your business include:
- Seamless virtual expansion of your on-site support resources
With most organizations in Oxford United Kingdom, nearby computer support resources, whether consisting of independent consultants or a full-time maintenance staff, can resolve typical technical issues. On the other hand, serious problems sometimes occur when your regular resources are too busy or absent, and some problems may involve technology that is unfamiliar to your local service people. In these cases, Progent's online support professionals offer an easy, quick, and affordable solution to supplement your regular help and to transfer useful information to increase your capability to deal with future issues locally.
- Reduced Reliance on Freelance Service Providers
For network support, smaller offices often rely on independent freelance service providers. Although freelance service people carry less overhead than big service organizations and can often charge lower rates, they are often stretched too thin, making it impossible to respond rapidly to urgent situations. If a freelance consultant is busy with another customer, ill, on vacation, or in class, the absence of fallback personnel may force your company to wait for assistance during an emergency. As your business grows, network unavailability and problems with critical applications are more expensive. The budget you thought you were conserving on an independent can be eaten up quickly by reduced productivity. Progent provides a reliable source of reserve support expertise to insure your IT system remains up and running.
- Create a Scalable Foundation for Seamless Growth
Businesses often start with an information architecture implemented on a modest budget. Without a proper infrastructure, slap-dash fixes often get thrown onto a weak foundation. As a company grows, reliability and scalability issues can hinder the productivity of the business. These badly built environments need proper assessment, smart long-term planning, and wide IT knowledge to evolve to a network infrastructure that can provide the solid foundation to meet current business demands and simplify downstream expansion.
- Interact with Problem Solvers Instead of Technology Vendors
Smaller offices require advice and technical training to negotiate an increasingly complicated array of technology alternatives capable of promoting business growth and enhancing efficiency. Businesses do not need a computer engineer who is trying to resell a certain vendor's technology. Network consulting and product sales can lead to a situation where the proposed
solution is built around a profitable product rather than the genuine needs of a client. Progent eliminates these conflicts by selling only services rather than products. This enables Progent to align technical expertise with the best interests of customers.
What Makes Progent Unique from Other Support Firms?
Progent is a Microsoft Certified Partner support firm and Progent's number of employees, breadth of technical expertise, fine tuned remote support tools, and understanding of enterprise networking enable offices to avoid the pitfalls associated with exclusive reliance on smaller consulting organizations, independent freelance consultants, or limited internal resources.
Progent adds value by offering:
How Does My Business Start Receiving Remote Network Help from Progent?
- Best Practices
Progentís staff of Microsoft and Cisco Premier experts average longer than a decade of real-world professional background, at the front lines of IT service, executing a broad range of IT tasks for an extensive array of businesses. Every Progent support professional shares a refined collection of personal best practices which are incorporated into shared best practices standards that Progent instills in its consulting staff. This guarantees that you get not only world-class technical skills, but also a consultant with proven methods for applying computer knowledge to solve actual network problems rapidly.
- Value Pricing
Progent's pricing policy is to charge for remote support and in-person help per minute. Consequently, you are billed only for delivered services. Progent does not demand a higher rate for after-hours or emergency support, and inside California or in areas where Progent offers in-person support, Progent does not bill for travel time except for urgent calls where on-site work is less than four hours. In addition, Progent applies no startup fee and asks no monthly commitment for services provided during regular business hours. Many service organizations impose large minimum fees or charge for every quarter hour or longer. Progent's fine granularity does away with large invoices for fast solutions so you won't be tempted to allow simple problems to stay unaddressed.
- Knowledge Transfer
Progent practices knowledge transfer from Progent's consultants to clients. By educating clients to resolve problems that are within their comfort zone, Progent is able to concentrate on providing high-value services where Progent faces few competitors. Businesses who work with familiar freelance consultants or who maintain in-house support staffs benefit when Progent transfers knowledge about critical technology and proven methodologies to make their IT environments more robust, secure, and productive.
- 24x7 Network Monitoring with MS System Center Operations Manager
Progent is one of the only support companies to provide round-the-clock network tracking services powered by MS System Center Operations Manager. Microsoft Operations Manager causes your computer support to be proactive instead of reactive. By anticipating potential problems before they cause downtime, system monitoring can keep your information network from painful and costly availability losses.
To get started with Progent's Nationwide Remote Support offerings or to learn more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for network help, go to Immediate Technical Support.