For small businesses located in Oxford United Kingdom, Progent provides technical support for computer systems based on UNIX or Linux or for environments that include a mix of UNIX and Microsoft Windows platforms. Progent has delivered online support to businesses in every state in the U.S. (See Progent's client testimonials). Progent also offers the consultation Cisco CCIE-certified engineers for challenging connectivity problems, as well as the services of CISSP-certified security consultants to help with advanced security design and disaster recovery preparedness.
Progent's online support services represent excellent value because they have the real-world experience and the advanced technology to resolve the majority of network problems rapidly. This reduces immediate costs since service calls accumulate a smaller number of chargeable minutes. Remote help also eliminates the cost of dispatching a consultant to your location. Your organization benefits additionally in indirect expenses by reducing or eliminating network outages and related costs resulting from business discontinuity, upset customers and vendors, idle workers, and distracted management.
Progent's billing policy for remote help is designed to stretch your IT service dollar. Progent charges by the minute for telephone-based assistance, so you pay just for the support that you receive. In contrast to many online service organizations, Progent requires no service activation surcharge or minimum job duration. Progent's one-minute billing unit and clean model for billing eliminate scenarios where fast fixes manage to turn into big invoices. Progent's skill at dealing with problems quickly results in your company conserving cash.
Progent's Online Support Technologies
Over time, Progent has refined a set of customized tools and field-proven processes that permit the highest degree of effectiveness for online technical support and repair for small company computer systems. Progent provides secure Virtual Private Network support for gateways from a variety of popular companies such as Microsoft, Cisco, Juniper/NetScreen, Netscreen and Watchguard. Secure VPN technology enables the staff of Progent's remote service group to access your company's network without violating corporate security.
Progent's proprietary technical support database application stores thorough records describing the service that Progent's clients have been provided. Progent's team service personnel have the benefit of the details of assistance rendered to every client by every Progent consultant. This database of issues and resolutions is organized as a quickly retrievable internal database that allows Progent's remote technical experts to share their knowledge company-wide to make sure that the value of Progent's support grows daily. Progent's advanced accreditations and close associations with major vendors including Cisco and Microsoft make available additional massive technical databases and allow quick response from vendors' internal support staff with the result that Progent's remote service specialists can come up with the most efficient solutions quickly.
Start Receiving Online UNIX/Linux, Solaris, or Apple macOS and OS X Network Assistance from Progent
To access Progent's remote services in Oxford United Kingdom or to find out additional information about Progent's phone support programs, contact Progent at
Online Technical Services Offered Progent
Progent's remote network support professionals have credentials in an extensive array of products and technologies. This breadth of IT skills enables Progent's engineers to address almost any emergency that may occur in a small or midsize company network. Certificates awarded to Progent support experts in UNIX/Linux technologies include Certified Network Administrator for Solaris, Red Hat Certified Engineer, Red Hat RHCT, Apple ACSA, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco credentials earned by Progent technical support experts include Cisco Certified Internet Expert in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional, Network Associate (CCNA), CCSP, CCVP, and Design Professional.
To provide assistance to companies with mixed-operating system environments, Progent also offers access to engineers with advanced Microsoft certifications including Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security engineers include Certified Information Security Manager consultants, CISSP network security specialists, and Information System Security Architecture Professional (ISSAP) consultants.
Remote technical services available from Progent to customers in Oxford include:
Progent's UNIX and Linux consultants can offer emergency online assistance for troubleshooting problems affecting UNIX/Linux systems based on leading derivatives of UNIX such as:
Progent also offers a full array of remote PC desktop consulting and support services such as Microsoft Windows 7 integration, preparing for to 64-bit workstation applications, configuring Office 2010, and streamlining desktop configuration.
Progent’s Help Desk Co-management services make it possible for your business to share responsibilities for Help Desk services seamlessly between your in-house IT staff and Progent's large roster of certified technical support engineers and matter experts (SMEs). Progent’s Help Desk sharing service is a collaborative support solution based on the top professional services automation tool for handling service requests, ticketing, ownership, progress tracking, and reporting.
Progent's Help Desk Call Center consulting services can assist you in establishing an effective new Help Desk Call Center or improving your current one, evaluating or customizing Help Desk application software to address the particular requirements of your corporation, or adding temporary online staff to work with your existing Call Center team during demanding events such as software transitions, major updates, or installing new applications.
Progent's Help Desk Call Center team of seasoned network consultants provides your customers in Oxford United Kingdom immediate access to a dependable support resource with substantial background offering telephone-based support and remote diagnostics for networks powered by UNIX, Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft technology. Progent's concentration is to give the Help Desk the reputation as a key contributor to business productivity, and Progent's target is to resolve instead of merely report technical problems.
Progent's Mac professionals can nurture the creative components of Macintosh environments by offering phone-based help support and training in graphics, sound, and motion video. Progent's support professionals offer assistance in a variety of Mac applications such as Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, Apple Logic, Final Cut Pro, and After Effects. Progent's consultants can also help you with common procedures such as scanning or digitizing audio/video or building an audio/video post production studio.
Online Network and Server Monitoring Support
Progent offers businesses in Oxford United Kingdom remote computer system monitoring support centered around MS System Center Operations Manager IT infrastructure monitoring, enhanced by Progent to suit your business so that your IT maintenance is proactive rather than reactive. By detecting emerging issues before they grow into downtime, system monitoring can ward off stressful and costly service crises. Progent can also use server and infrastructure monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Sun Solaris, or Apple macOS and OS X networks, Windows systems, or environments that support a mix of operating systems.
Oxford Metro Contact Information:
Progent offers consulting services and onsite technical support throughout the Oxford Metro Area.
City | Address | Phone | Link |
Oxford | 134 Cowley Rd, Cowley Oxford, OX4 1JH United Kingdom |
+44 122 379 0752 | Oxford Network Support Services |