For small businesses located in Oxford United Kingdom, Progent provides technical support for computer systems based on UNIX or Linux or for environments that include a mix of UNIX and Microsoft Windows platforms. Progent has delivered online support to businesses in every state in the U.S. (See Progent's client testimonials). Progent also offers the consultation Cisco CCIE-certified engineers for challenging connectivity problems, as well as the services of CISSP-certified security consultants to help with advanced security design and disaster recovery preparedness.
Progent's online support services represent excellent value because they have the real-world experience and the advanced technology to resolve the majority of network problems rapidly. This reduces immediate costs since service calls accumulate a smaller number of chargeable minutes. Remote help also eliminates the cost of dispatching a consultant to your location. Your organization benefits additionally in indirect expenses by reducing or eliminating network outages and related costs resulting from business discontinuity, upset customers and vendors, idle workers, and distracted management.
Progent's billing policy for remote help is designed to stretch your IT service dollar. Progent charges by the minute for telephone-based assistance, so you pay just for the support that you receive. In contrast to many online service organizations, Progent requires no service activation surcharge or minimum job duration. Progent's one-minute billing unit and clean model for billing eliminate scenarios where fast fixes manage to turn into big invoices. Progent's skill at dealing with problems quickly results in your company conserving cash.
Progent's Online Support Technologies
Over time, Progent has refined a set of customized tools and field-proven processes that permit the highest degree of effectiveness for online technical support and repair for small company computer systems. Progent provides secure Virtual Private Network support for gateways from a variety of popular companies such as Microsoft, Cisco, Juniper/NetScreen, Netscreen and Watchguard. Secure VPN technology enables the staff of Progent's remote service group to access your company's network without violating corporate security.
Progent's proprietary technical support database application stores thorough records describing the service that Progent's clients have been provided. Progent's team service personnel have the benefit of the details of assistance rendered to every client by every Progent consultant. This database of issues and resolutions is organized as a quickly retrievable internal database that allows Progent's remote technical experts to share their knowledge company-wide to make sure that the value of Progent's support grows daily. Progent's advanced accreditations and close associations with major vendors including Cisco and Microsoft make available additional massive technical databases and allow quick response from vendors' internal support staff with the result that Progent's remote service specialists can come up with the most efficient solutions quickly.
Start Receiving Online UNIX/Linux, Solaris, or Apple macOS and OS X Network Assistance from Progent
To access Progent's remote services in Oxford United Kingdom or to find out additional information about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If your company has an urgent requirement for IT support, visit Immediate Urgent Support.
Online Technical Services Offered Progent
Progent's remote network support professionals have credentials in an extensive array of products and technologies. This breadth of IT skills enables Progent's engineers to address almost any emergency that may occur in a small or midsize company network. Certificates awarded to Progent support experts in UNIX/Linux technologies include Certified Network Administrator for Solaris, Red Hat Certified Engineer, Red Hat RHCT, Apple ACSA, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco credentials earned by Progent technical support experts include Cisco Certified Internet Expert in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional, Network Associate (CCNA), CCSP, CCVP, and Design Professional.
To provide assistance to companies with mixed-operating system environments, Progent also offers access to engineers with advanced Microsoft certifications including Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security engineers include Certified Information Security Manager consultants, CISSP network security specialists, and Information System Security Architecture Professional (ISSAP) consultants.
Remote technical services available from Progent to customers in Oxford include:
Special Consulting Services Available from Progent
UNIX/Linux, Sun Solaris, and Apple macOS and OS X Support Services
Progent's UNIX/Linux, Sun Solaris, and Apple macOS and OS X remote support services address a broad array of information technology including system architecture, email solutions, network and process security, UNIX and Microsoft Windows integration, virtual server products for server economization and easy administration, and migration from older applications to the latest Windows or Linux-based environments. Progent's team-based methodology for solving network issues enables quick escalation, when required, to consultants with task-relevant expertise to handle complex scenarios. This expedites solutions of critical problems, minimizes network downtime, and cuts service expense.
Progent's UNIX and Linux consultants can offer emergency online assistance for troubleshooting problems affecting UNIX/Linux systems based on leading derivatives of UNIX such as:
Major Linux versions for which Progent can provide expert support include:
- macOS and OS X
- IBM AIX Operating System
- Berkeley UNIX (BSD)
- RedHat Linux
- SUSE Linux
- Slackware Linux
Contact a Cisco CCIE for High-level Network Problem Solving
The Cisco Certified Internetwork Expert (CCIE) certification is the highest accreditation for network consultants, and indicates an individual's technical skills at the expert level. Cisco qualified CCIEs know how to handle even the most complex challenges surrounding network design, deployment, management, protection, and problem solving. Cisco qualified CCIEs operate closely with Cisco's internal support staff in isolating problems with Cisco IOS Software network management utilities and coming up with workarounds or locating program updates. Cisco qualified CCIEs provide excellent value because their deep expertise allows them to solve the most difficult problems rapidly. In typical cases, less experienced service providers can struggle for many hours or even days with identical problems that a CCIE can dispose of in minutes.
Few service firms make Cisco CCIEs accessible to assist small and medium sized businesses. Progent can provide fast phone contact with a CCIE so you can receive immediate assistance for complex network infrastructure problems that are impacting business productivity but are outside the scope of your regular computer service personnel. Progent's Cisco-qualified CCIE consultants can communicate with your computer system using sophisticated remote troubleshooting technology to perform efficient, safe, and economical diagnosis and repair.
Progent's Cisco-qualified CCIEs offer assistance with all of Cisco's industry-leading family of infrastructure appliances including PIX 500 Series Firewalls and ASA 5500 Firewalls, the Catalyst Firewall Services Module (FWSM), protected broadband and IS routers, Aironet wireless access points and bridges, Meraki cloud-managed Wi-Fi access points, wired and wireless Voice phones and systems, Catalyst Series switches, as well as VPN products.
Certified Microsoft Windows Expertise
Progent's Microsoft-expert remote support professionals offer computer problem solving and consulting help for all Microsoft server products. Progent is a Microsoft Partner and can offer your organization the assistance of consulting professionals who can assist you with a wide variety of technology support such as
Windows Server 2012 R2 integration,
Windows Server 2008 R2 set up,
MS Exchange Server 2019 integration,
MS Exchange 2016 Server planning and deployment, Microsoft Exchange 2013 integration,
Microsoft Exchange 2010 monitoring and support,
SharePoint Server 2016 migration and hybrid deployment consulting services,
SharePoint Server 2019 planning and configuration, Microsoft Teams configuration help, Microsoft Skype for Business Server planning and deployment consulting, Microsoft Lync Server management and Office Communications Server 2007 troubleshooting, Forefront TMG 2010 management and ISA Server migration, Microsoft SQL Server 2019 integration expertise, MS SQL Server 2017 expertise, Microsoft SQL Server 2016 migration and development, and SQL Server 2014 support,
Systems Center Operations Manager resource monitoring and reporting,
Project Server training,
SBS Server support, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent also offers a full array of remote PC desktop consulting and support services such as Microsoft Windows 7 integration, preparing for to 64-bit workstation applications, configuring Office 2010, and streamlining desktop configuration.
CISM and CISSP Certified System Security Professionals
Progent's certified CISM and CISSP network security engineers can provide a range of security solutions to improve the immunity of your UNIX/Linux, Sun Solaris, Mac or Microsoft Windows environment against internal or external threats or help you to recuperate quickly after a serious penetration. Security support services offered by Progent include: in depth network security audits using tools such as GFI LANguard, AMAP Application Scanner, and software from Metasploit and Hydra; quick recuperation from malicious assaults; installing firewalls; building secure mechanisms for remote and mobile communication; securing your messaging system against spam and DHA attacks; and setting up 24x7 proactive monitoring.
- Hybrid Cloud Solutions
Progent can provide advanced online support services to help organizations of any size integrate their information networks with popular public clouds such as Microsoft Azure and Amazon Web Services (AWS). Progent can help you to plan and administer cost-effective ecosystems that support Windows and Linux operating systems and applications in either cloud-only systems or in hybrid network models that utilize local IT assets as well as cloud services. To assist you to incorporate public cloud services with networks, Progent can provide a range of public cloud integration services that include Office 365 Exchange Online integration with on-premises Exchange deployments, Azure hybrid cloud solutions, Amazon Web Services hybrid cloud migration, Amazon Web Marketing Service programming and debugging, and Google Cloud Platform (GCP) integration consulting. Progent has over two decades of background providing high-level consulting services remotely, and Progent can help you successfully carry out your cloud integration projects on schedule and affordably.
Progent can provide the skills of seasoned remote consulting experts for special IT projects that small companies frequently need. Progent's rates for longer-term consulting tasks are set based on the qualifications of the consultants required. Progent's background in these special areas of information technology allows clients to complete critical projects within budget and on time. Progent's special online engineering solutions include:
How Your Oxford United Kingdom Business Can Contact Progent's Online Support Experts
Help Desk Call Center Support
Progent's Call Center support alternatives for small and midsize organizations with environments based on UNIX, Linux, Solaris, macOS and OS X, Cisco, or Microsoft technology include comprehensive Help Desk outsourcing, Virtual Helpdesk services, and Help Desk process consulting. Progent's Standard Help Desk Call Center support services are a convenient solution for smaller organizations who lack the money or time to assemble and manage an in-house Help Desk Call Center but who require quick communication with an efficient Call Center with professional phone assistance plus the available expertise to escalate the most challenging trouble tickets to high-level engineers.
Progentís Help Desk Co-management services make it possible for your business to share responsibilities for Help Desk services seamlessly between your in-house IT staff and Progent's large roster of certified technical support engineers and matter experts (SMEs). Progentís Help Desk sharing service is a collaborative support solution based on the top professional services automation tool for handling service requests, ticketing, ownership, progress tracking, and reporting.
Progent's Help Desk Call Center consulting services can assist you in establishing an effective new Help Desk Call Center or improving your current one, evaluating or customizing Help Desk application software to address the particular requirements of your corporation, or adding temporary online staff to work with your existing Call Center team during demanding events such as software transitions, major updates, or installing new applications.
Progent's Help Desk Call Center team of seasoned network consultants provides your customers in Oxford United Kingdom immediate access to a dependable support resource with substantial background offering telephone-based support and remote diagnostics for networks powered by UNIX, Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft technology. Progent's concentration is to give the Help Desk the reputation as a key contributor to business productivity, and Progent's target is to resolve instead of merely report technical problems.
Business Applications Support: Education, Development, and Troubleshooting
Progent's Applications Consulting staff can supply phone-based advanced consulting expertise and training in specific application areas that include Enterprise Requirements Planning, Manufacturing Requirements Planning, accounting system customization, and CRM. Progent also can provide consulting expertise, custom development, and education for Microsoft applications such as Microsoft CRM, Project, Office Word, and Excel. For more about Progent's consulting, programming, and training services for UNIX/Linux, Solaris, Apple macOS and OS X, or Microsoft applications, refer to Progent's Business Application Experts Group.
Progent's Mac professionals can nurture the creative components of Macintosh environments by offering phone-based help support and training in graphics, sound, and motion video. Progent's support professionals offer assistance in a variety of Mac applications such as Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, Apple Logic, Final Cut Pro, and After Effects. Progent's consultants can also help you with common procedures such as scanning or digitizing audio/video or building an audio/video post production studio.
Online Network and Server Monitoring Support
Progent offers businesses in Oxford United Kingdom remote computer system monitoring support centered around MS System Center Operations Manager IT infrastructure monitoring, enhanced by Progent to suit your business so that your IT maintenance is proactive rather than reactive. By detecting emerging issues before they grow into downtime, system monitoring can ward off stressful and costly service crises. Progent can also use server and infrastructure monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Sun Solaris, or Apple macOS and OS X networks, Windows systems, or environments that support a mix of operating systems.
To get in touch with Progent about emergency online support with UNIX/Linux, Solaris, or macOS and OS X environments, visit Progent's Emergency Phone-Based Support, call 1-800-993-9400, or go to Contact Progent.
Oxford Metro Contact Information:
Progent offers consulting services and onsite technical support throughout the Oxford Metro Area.
Progent locations in Oxford Metro