For small and midsize companies located in Oxford United Kingdom, Progent provides support for computer systems powered by UNIX or Linux or for networks that include a mix of UNIX-family systems and Microsoft Windows technology. Progent has delivered remote troubleshooting to companies in every state in the U.S. (Refer to Progent's customer testimonials). In addition, Progent can furnish the consultation CCIE-qualified engineers for challenging connectivity problems, as well as the services of CISSP-accredited security consultants to help with advanced security architecture and business continuity preparedness.
Progent's online support services offer exceptional leverage because they are equipped with the real-world experience and the sophisticated technology to resolve the majority of network problems rapidly. This lowers direct costs because solutions require fewer billable minutes. Remote support also eliminates the cost of sending a consultant to your location. Your company benefits additionally with incidental expenses by reducing or avoiding network downtime and associated losses resulting from business disruption, disgruntled customers and vendors, idle employees, and distracted management.
Progent's billing policy for remote help is designed to maximize the impact of your network support dollar. Progent bills on a per-minute basis for telephone-based consulting, so you are invoiced only for the services that you actually get. In contrast to typical online service organizations, Progent asks for no initialization charge or minimum payments. Progent's per-minute billing unit and clean model for pricing save you from scenarios where speedy. minor solutions somehow turn into major bills. Progent's penchant for disposing of technical issues quickly results in your business conserving cash.
Progent's Online Support Tools
Through years of experience, Progent has fine tuned an arsenal of optimized tools and field-tested processes which ensure the maximum degree of efficiency for online engineering help and troubleshooting for small and midsize company computer networks. Progent offers secure Virtual Private Network support for VPN gateways from multiple popular sources including Microsoft, Cisco, Juniper Networks, Netscreen and Watchguard. Protected VPN technology enables the staff of Progent's remote service group to connect to your environment remotely without compromising corporate security.
Progent's sophisticated customer support database system includes detailed records for the support that Progent's customers have been provided. Progent's staff consultants have the benefit of the details of support provided to each Progent customer by every consultant. This database of anomalies and fixes is stored as a conveniently retrievable internal database that permits Progent's remote support experts to communicate their experiences with the whole team to make sure that the quality of Progent's support improves over time. Progent's high-level accreditations and working relationships with key industry leaders such as Cisco and Microsoft make available other extensive technical support databases and allow priority access to manufacturers' internal engineering staff so Progent's online service specialists can come up with the best resolutions in the least time.
Get Online UNIX, Linux, Solaris, or macOS and OS X Computer Help from Progent
To access Progent's remote support in Oxford United Kingdom or to find out more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for network support, visit Immediate Urgent Support.
Remote Network Support Services Provided by Progent
Progent's online consulting professionals offer credentials in a comprehensive array of technologies. This broad range of IT skills permits Progent's consultants to handle almost any emergency that may occur in a small business network. Credentials earned by Progent engineers in UNIX-family technologies include Sun SCNA and SCSA for Solaris, Red Hat Certified Engineer, Red Hat Certified Technician (RHCT), Apple Certified System Administrator, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco certifications owned by Progent service consultants include Cisco Certified Internet Expert in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional (CCNP), CCNA, Security Professional, CCVP, and Design Associate.
To provide assistance to clients with multi-operating system environments, Progent also provides the skills of consultants with high-level Microsoft certifications including Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security experts include Certified Information Security Manager Engineers, CISSP-certified cybersecurity experts, and Information System Security Architecture Professional consultants.
Phone-based technical support services provided by Progent to companies in Oxford include:
Additional Consulting Programs Available from Progent
UNIX, Linux, Solaris, and macOS and OS X Support Services
Progent's UNIX/Linux, Solaris, and macOS and OS X phone-based support services cover a broad array of information technology such as network architecture, email solutions, system and operational security, UNIX/Linux and Windows coexistence, virtual server technologies for server consolidation and simplified management, and migration from older applications to current MS Windows or Linux-powered environments. Progent's group-oriented methodology for resolving technical problems promotes quick escalation, if necessary, to consultants with task-relevant experience to tackle challenging scenarios. This accelerates solutions of urgent problems, reduces lost productivity, and cuts service expense.
Progent's UNIX/Linux support engineers can offer emergency phone-based assistance for resolving anomalies within UNIX/Linux systems powered by popular derivatives of UNIX such as:
Important Linux platforms for which Progent can provide expert support include:
- Apple macOS and OS X
- Sun Solaris
- IBM AIX OS
- HP-UX (Hewlett Packard UNIX)
- Berkeley UNIX (BSD)
- RedHat Linux
- SUSE Linux
Talk to a Cisco Certified Internetwork Expert for High-level Infrastructure Troubleshooting
The Cisco Certified Internetwork Expert (CCIE) certification is the premier recognition for networking consultants, and validates a consultant's technical skills at the expert level. Cisco CCIEs know how to deal with even the most intractable challenges surrounding network planning, installation, administration, security, and repair. CCIEs can cooperate closely with Cisco's in-house support staff in analyzing anomalies with IOS Software network management tools and coming up with alternate approaches or locating program patches. Cisco CCIEs represent an excellent value since their depth of expertise permits them to find solutions for the most intractable problems quickly. In many cases, less experienced service providers can wrestle for hours or days with identical tasks that a CCIE can resolve in a few minutes.
Few service firms make CCIEs available to help small and mid-size businesses. Progent can provide quick phone contact with a CCIE so you can get timely support for serious network issues that are lowering business productivity but are outside the scope of your ordinary network maintenance providers. Progent's CCIE support experts can communicate with your environment via state-of-the-art on-line troubleshooting tools to perform efficient, safe, and economical analysis and repair.
Progent's Cisco-qualified CCIEs can provide assistance with the entire range of Cisco's popular family of networking appliances including PIX Series Firewalls and ASA 5500 Series Firewalls, the Catalyst FWSM modules, secure high-speed and integrated services (IS) routers, wireless access points and bridges, Meraki cloud-managed Wi-Fi APs, wired and wireless Voice systems, Catalyst family switches, as well as Virtual Private Network (VPN) technology.
Authorized MS Windows Experts
Progent's Microsoft-certified remote service engineers can deliver network repair and consulting help for all Microsoft server products. Progent is a Microsoft Partner and can offer your organization the assistance of support engineers who can help your company with a broad range of technology support services including
Windows Server 2012 R2 integration,
Windows Server 2008 R2 installation,
MS Exchange Server 2019 integration,
Microsoft Exchange Server 2016 migration, Exchange 2013 consulting,
Exchange Server 2010 monitoring and support,
SharePoint 2016 migration expertise,
SharePoint Server 2019 planning and deployment, Microsoft Teams integration, Skype for Business planning and deployment consulting, Lync Server 2013 management and Microsoft Office Communications Server 2007 upgrade, Microsoft Forefront TMG administration and ISA Server migration, MS SQL Server 2019 integration expertise, Microsoft SQL Server 2017 consulting, SQL Server 2016 migration and programming, and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) network monitoring and reporting,
Project Server and Server Online training,
Small Business Server consulting, and
Windows 2012 R2 Essentials cloud integration.
Progent in addition offers a wide range of remote PC desktop support and troubleshooting services such as Microsoft Windows 7 integration, upgrading to 64-bit desktop software, configuring Microsoft Office 2010, and automating desktop configuration.
CISSP and ISSAP Premier Network Security Professionals
Progent's accredited CISSP and ISSAP security consultants offer a range of system protection solutions to strengthen the immunity of your UNIX, Linux, Solaris, Apple Mac or Microsoft Windows network against internal or external threats or help you to clean up quickly following a damaging penetration. Security solutions offered by Progent include: in depth security audits using utilities such as GFI LANguard, NMAP Port Scanner, and software from Metasploit and Hydra; fast recuperation from malicious assaults; installing firewalls; establishing safe architectures for off-site and mobile connectivity; guarding your email system from viruses, spam and directory harvest attacks; and initiating 24x7 proactive monitoring.
- Hybrid Cloud Solutions
Progent can provide advanced online consulting support to help companies of all sizes connect their networks with leading public cloud platforms such as Microsoft Azure and Amazon Web Services (AWS). Progent can assist you to design and administer hybrid environments that support Windows and Linux operating systems and apps in both cloud-based solutions or in hybrid architectures that utilize physical IT assets along with public cloud services. To assist you to integrate public cloud services with physical datacenters, Progent offers a variety of public cloud migration support services that include Office 365 integration solutions with on-premises Exchange deployments, Azure hybrid cloud integration, Amazon AWS hybrid cloud migration, Amazon Web Marketing Service programming and debugging, and Google Cloud Platform (GCP) integration consulting. Progent has more than two decades of experience providing advanced consulting support remotely, and Progent can help you complete your cloud integration projects on schedule and within your budget.
Progent can provide the services of seasoned remote consulting professionals for special projects that small businesses often request. Billing charges for longer-term consulting tasks are determined according to the qualifications of the consultants assigned. Progent's experience with these special areas of information technology allows customers to complete critical initiatives economically and on schedule. Progent's special online engineering solutions include:
How Your Oxford United Kingdom Business Can Contact Progent's Remote Service Experts
Help Desk Support
Progent's Call Center service offerings for small and midsize businesses with networks based on UNIX, Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft platforms include full-service Call Center outsourcing, Virtual Helpdesk support services, and Call Center process consulting. Progent's Standard Call Center support services are designed for small businesses who lack the budget to support an in-house Call Center but who need fast response from a reliable Call Center with professional telephone assistance as well as the technical depth to escalate complex trouble tickets to high-level consultants.
Progentís Co-managed Help Desk services make it possible for your business to split the load for Help Desk support seamlessly between your IT staff and Progent's nationwide pool of veteran technical support engineers and subject matter experts. Progentís Help Desk Co-management service is a collaborative service desk solution built around the leading PSA platform for managing service requests, ticket lifecycle, responsibility, progress tracking, and metrics.
Progent's Help Desk Call Center consulting expertise can assist you in creating an efficient new Help Desk or improving your established one, identifying or customizing Help Desk Call Center software to handle the particular demands of your company, or adding occasional phone support staff to supplement your internal Call Center group during unusually busy scenarios such as software migrations, mass upgrades, or rolling out new business software.
Progent's Help Desk team of seasoned network experts offers your workers in Oxford United Kingdom instant access to a reliable technical support group with years of experience offering phone support and remote troubleshooting for networks powered by UNIX, Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft components. Progent's mission is to give the Help Desk Call Center perception as a crucial enabler of business efficiency, and Progent's target is to solve instead of simply annotate technical issues.
Applications Services: Training, Programming, and Troubleshooting
Progent's Applications Experts Group provides remote professional consulting support and training in key application areas such as Enterprise Requirements Planning, MRP, accounting system customization, and CRM. Progent also offers expertise, custom programming, and training for Microsoft business applications including Microsoft CRM, Microsoft Project, Word, and Microsoft Excel. To find out additional information on Progent's expertise, customization, and training services for UNIX, Linux, Sun Solaris, macOS and OS X, or Microsoft applications, go to Progent's Business Application Experts Services.
Progent's Apple Mac experts can nurture the imaginative aspect of Apple Mac systems by delivering phone-based help services and education in imaging, sound, and video. Progent's support professionals offer help in a large selection of Mac applications including Adobe Photoshop, Illustrator, InDesign, QuarkXPress, Apple Logic, Final Cut Pro, Apple Motion, and After Effects. Progent's Mac specialists can also help you with special projects like capturing or digitizing audio/video or setting up an audio/video post production lab.
Online Network and Server Monitoring Support
Progent can provide businesses in Oxford United Kingdom remote network monitoring support powered by MS Operations Manager IT infrastructure monitoring, enhanced by Progent for your business so that your IT support is proactive rather than reactive. By exposing emerging problems before they grow into crashes, proactive monitoring can minimize stressful and costly service breakdowns. Progent can also assist with server and infrastructure monitoring utilities such as Nagios and MRTG to diagnose UNIX/Linux, Sun Solaris, or Apple macOS and OS X networks, Microsoft Windows networks, or systems that support multiple platforms.
To get in touch with Progent about urgent online expertise with UNIX, Linux, Solaris, or macOS and OS X networks, visit Progent's Emergency Online Support, telephone 1-800-993-9400, or refer to Contact Progent.
Oxford Metro Contact Information:
Progent offers consulting services and onsite technical support throughout the Oxford Metro Area.
Progent locations in Oxford Metro