Fast Remote Help for Oxford United Kingdom Networks
For businesses in Oxford United Kingdom, Progent provides remote technical support for networks based on any combination of Microsoft, Cisco, macOS and OS, or Linux/UNIX platforms. Progent's Microsoft Premier engineers have delivered remote troubleshooting to companies in every state in the U.S. (See testimonials from Progent's customers.) Progent also offers the expertise of Cisco CCIE network specialists to help with challenging networking problems, plus the services of CISSP-accredited security experts to help with high-level security architecture and diagnostic jobs.
Progent's online support engineers offer excellent leverage because they have the real-world background and are equipped with the sophisticated tools necessary to resolve most information system problems rapidly. This reduces direct costs since service calls use up fewer billable consulting minutes. Remote help also avoids the cost of sending a consultant to your site. Your organization benefits even more with indirect costs by reducing or eliminating system downtime and associated costs resulting from business discontinuity, upset clients, idle employees, and de-focused executives. Progent's advanced online technical support know-how is particularly helpful for organizations that are dependent on public clouds for vital network infrastructure or software such as Microsoft Azure, Office 365 Exchange Online, Amazon AWA, Google Cloud Platform, or where onsite tech support may not be an alternative.
Progent's billing policy for remote help is structured to leverage your IT service investment. Progent charges per minute for telephone-based consulting, so you are billed just for the services that you actually get. In contrast to many remote support organizations, Progent requires no startup charge or minimum payments. Progent's per-minute billing unit and simple model for billing save you from scenarios where fast repairs somehow end up as major invoices. Progent's skill at solving technical issues quickly means your business spends less money.
Progent's Online Consulting and Troubleshooting Expertise
Over the years, Progent has refined an array of customized technologies and field-proven processes that permit the highest level of effectiveness for online help and repair for computer systems of all sizes. Progent offers protected Virtual Private Network support for VPN gateways from a variety of leading sources including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN technology permits the consultants of Progent's Technical Response Center to interface to your company's environment remotely without violating corporate security.
Progent's proven customer support database system keeps thorough documentation of the support that Progent's clients have been provided. Progent's staff service personnel have the benefit of the details of services rendered to every Progent customer by any Progent engineer. This archive of problems and responses is stored as a conveniently accessible internal database that permits Progent's remote technical professionals to communicate their knowledge company-wide to ensure that the effectiveness of Progent's support services improves over time. Progent's high-level certifications and working relationships with important industry leaders including Cisco and Microsoft make available additional vast technical knowledge bases and permit priority access to vendors' in-house engineering staff so Progent's online service experts are able to determine optimal solutions in the least time.
Remote services offered by Progent to customers in Oxford United Kingdom include:
Authorized MS Windows Experts
Progent's Microsoft-certified online service experts offer computer system problem solving and consulting assistance for the complete line of Microsoft server platforms. Progent is a Microsoft Certified Partner and can provide your organization the assistance of support engineers who can assist your company with a wide range of technology support services including
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid environments, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 maintenance,
MS Exchange 2019 Server integration,
MS Exchange 2016 migration, Exchange Server 2013 configuration,
Exchange 2010 monitoring and support,
SharePoint Server 2019 design and integration, SharePoint 2016 migration and hybrid integration consulting services, Microsoft Teams integration, Skype for Business planning and deployment consulting, Microsoft Lync Server integration, and Microsoft Office Communications Server troubleshooting,
Microsoft Forefront Threat Management Gateway administration and ISA Server migration, MS SQL Server 2019 integration expertise, Microsoft SQL Server 2017 expertise, SQL Server 2016 migration and programming and SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) system monitoring,
Project Server planning,
Microsoft Access Application Development and Troubleshooting,
Small Business Server consulting, and
Windows 2012 R2 Essentials cloud integration.
Progent in addition offers a broad range of cost-effective desktop services to assist your business to install, configure, troubleshoot, and manage workstations and laptops powered by Windows. Progent's PC desktop consulting services include providing Windows 10 upgrade help as well as System Center 2012 Configuration Manager (SCCM 2012) design and installation, Microsoft System Center 2016 Configuration Manager (SCCM 2016) cloud integration, and Microsoft Intune integration help to centralize the management of your desktops along with your cloud-connected mobile devices.
Talk to a Cisco Certified Internetwork Expert for Complex Infrastructure Troubleshooting
The Cisco Certified Internetwork Expert credential is the highest recognition for network infrastructure consultants, and certifies an individual's network technology knowledge at the master level. Cisco CCIEs know how to deal with the most challenging problems encountered in network infrastructure planning, installation, maintenance, compliance, and troubleshooting. Cisco qualified CCIEs operate with the highest priority with Cisco's internal product support engineers in isolating problems with Cisco IOS network management tools and coming up with alternate approaches or locating program patches. Cisco qualified CCIEs offer excellent cost-effectiveness because their deep expertise permits them to resolve problems rapidly. In typical instances, less experienced consultants can struggle for many hours or even days with the same problems that a CCIE can resolve in minutes. Progent's Cisco-qualified CCIE engineers can connect to your computer system via sophisticated remote support technology to provide fast, safe, and economical diagnosis and remediation.
Oxford Metro Contact Information:
Progent offers consulting services and onsite technical support throughout the Oxford Metro Area.
Progent locations in Oxford Metro
Progent's Cisco-qualified CCIEs offer consulting for all of Cisco's industry-leading selection of connectivity devices. Cisco technology support available from Progent includes ASA Next Generation firewalls with Firepower integration and debugging, Cisco routers installation and upgrades, Catalyst switch integration and support, Nexus switch support, Meraki switches configuration and management, Cisco Unified Communications Manager/CallManager configuration and technical support, Cisco Voice over IP (VoIP) phones and IP video phones support and wireless VoIP phones configuration, Cisco Meraki Wi-Fi access point layout and configuration, Cisco Aironet Wireless Access Points engineering expertise, Cisco wireless controllers support Services, Cisco Security and VPN engineering help, and SIP and CUBE infrastructure solutions for SIP PSTN trunks and Cisco CUBE integration consulting. Progent also offers online and onsite Wi-Fi site surveys to help you to fully integrate your Wi-Fi ecosystem.
CISSP and ISSAP Premier Network Security Engineers
Progent's qualified CISM, CISSP, and CISSP-ISSAP security and compliance consultants can provide a range of security services to strengthen the safety of your Windows, Apple macOS and OS X, Linux environment against attacks or help your company to recuperate rapidly following a serious penetration. Security consulting services available from Progent cover comprehensive network security and compliance assessment utilizing tools such as GFI LANguard NSS, EEYE Vulnerability Scanner, and products from Solar Winds tools and Hydra; fast cleanup after malicious attacks; installing firewalls; designing safe mechanisms for off-site and mobile communication; guarding your email infrastructure from spam and DHA attacks; and managing 24x7 proactive monitoring.
Hybrid Cloud Integration Solutions
Progent can provide expert online support to help organizations of all sizes connect their networks with leading public cloud platforms such as Azure and Amazon AWS. Progent can assist you to design and manage cost-effective environments that can include Windows and Linux operating systems and apps in either cloud-only solutions or in hybrid topologies that combine physical IT assets as well as public cloud services. To help you to integrate cloud services with physical datacenters, Progent offers a range of public cloud migration services that include Office 365 Exchange Online integration with on-premises Exchange deployments,
Microsoft Azure hybrid cloud design and integration services, Amazon Web Services hybrid cloud solutions, Amazon Web Marketing Service development and troubleshooting, and Google Cloud Platform (GCP) integration expertise. Progent has over two decades of experience providing advanced consulting services remotely, and Progent can help you complete your cloud migration initiatives quickly and within your budget.
VMware Site Recovery Manager Planning and Deployment
VMware's Site Recovery Manager is a component of VMware vCenter that lets you define, automate and verify a consistent process for restoring services rapidly following a breakdown. SRM supports centrally managed and automated disaster recovery, application mobility, and transparent site relocation, failback and re-protect. SRM also supports transparent testing for site recovery, upgrades and patches and can generate reports to confirm complete service recovery, validate Service Level Agreements and prove DR compliance. Progent offers the skills of a VCDX certified VMware Site Recovery Manager consultant to assist your organization to design, deploy, test and maintain a DR system based on VMware SRM.
Progent's VMware vSphere and vCloud experts offer in-depth understanding of VMware vCloud Director, vRealize Automation, vRealize Orchestrator and vCloud tools for managing private and public cloud and hybrid cloud environments that provide maximum availability, data security, and application mobility. Progent also offers advanced VMware NSX consulting from a VCDX-NV certified network designer to assist you to create a fully virtualized Software Defined Data Center (SDDC) that can be provisioned or migrated in minutes and administered with a high degree of automation independent of the hardware used by the underlying IP network.
UNIX/Linux, Sun Solaris, and macOS and OS X Support Services
Progent's UNIX/Linux experts and Apple macOS and OS X technology specialists offer remote support services to cover a wide range of information technologies including system architecture, email solutions, network and process security, plus UNIX/Linux and Windows coexistence. For server hardware economization and simplified management in environments that include Linux with Microsoft Windows, Progent can provide VMware consulting and Citrix XenServer support. Progent can also assist with migration from older applications to MS Windows or Linux environments. Progent's group-oriented methodology for solving network problems enables quick escalation, when required, to consultants with task-relevant expertise to tackle challenging scenarios. This accelerates solutions of urgent problems, minimizes network downtime, and lowers support costs.
Progent's UNIX and Linux support engineers can offer urgent online help analyzing problems affecting UNIX/Linux networks based on popular variants of UNIX including:
Mac OS X
IBM AIX Open UNIX
HP-UX (Hewlett Packard UNIX)
Silicon Graphics IRIX (SGI/IRIX)
Progent's ProSight Fixed-price Managed Services for Small and Mid-size Businesses
Progent offers a selection of budget-friendly, fixed-price managed services designed to enable small and mid-size businesses to benefit from the same advanced technology used by many of the industry's top enterprises. The ProSight suite of outsourced network management services addresses all key aspects of modern networking including email protection, threat defense based on machine leaning, cloud-based backup and disaster recovery, network infrastructure management, VM cloud hosting, and network resources documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint protection service that utilizes next generation behavior-based analysis technology to guard endpoint devices as well as servers and VMs against modern malware attacks like ransomware and file-less exploits, which easily evade legacy signature-based AV tools. ProSight ASM safeguards on-premises and cloud resources and provides a unified platform to address the entire threat lifecycle including protection, infiltration detection, mitigation, cleanup, and forensics. Top features include single-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against new threats. Learn more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Security and Exchange Email Filtering
ProSight Enhanced Security Protection (ESP) managed services deliver economical multi-layer protection for physical and virtual servers, workstations, smartphones, and Exchange Server. ProSight ESP uses contextual security and modern behavior analysis for round-the-clock monitoring and reacting to security threats from all vectors. ProSight ESP provides firewall protection, intrusion alerts, device control, and web filtering through cutting-edge technologies packaged within one agent accessible from a single console. Progent's security and virtualization experts can assist you to design and implement a ProSight ESP environment that meets your company's unique requirements and that helps you demonstrate compliance with government and industry data protection standards. Progent will assist you specify and configure security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alerts that require immediate action. Progent's consultants can also help your company to set up and test a backup and restore system like ProSight Data Protection Services so you can get back in business rapidly from a destructive cyber attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services from Progent offer small and medium-sized organizations a low cost and fully managed solution for reliable backup/disaster recovery (BDR). For a low monthly cost, ProSight DPS automates and monitors your backup activities and enables rapid recovery of vital files, apps and VMs that have become unavailable or corrupted due to component failures, software bugs, natural disasters, human mistakes, or malicious attacks like ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to a local storage device, or mirrored to both. Progent's BDR consultants can provide advanced expertise to set up ProSight DPS to be compliant with government and industry regulatory requirements like HIPAA, FINRA, and PCI and, whenever necessary, can help you to restore your business-critical data. Learn more about ProSight DPS Managed Cloud Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the infrastructure of top information security vendors to provide web-based management and world-class protection for all your inbound and outbound email. The powerful structure of Email Guard combines a Cloud Protection Layer with a local gateway device to provide advanced protection against spam, viruses, Dos Attacks, DHAs, and other email-borne malware. The cloud filter serves as a first line of defense and blocks most threats from reaching your security perimeter. This decreases your exposure to external threats and saves system bandwidth and storage. Email Guard's on-premises gateway appliance adds a further layer of inspection for incoming email. For outgoing email, the local security gateway provides AV and anti-spam filtering, protection against data leaks, and email encryption. The local security gateway can also help Microsoft Exchange Server to track and protect internal email traffic that stays inside your corporate firewall. For more details, visit Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Infrastructure Management
Progentís ProSight WAN Watch is an infrastructure management service that makes it simple and inexpensive for smaller organizations to map, monitor, optimize and debug their connectivity hardware such as routers, firewalls, and load balancers plus servers, client computers and other networked devices. Using cutting-edge RMM technology, ProSight WAN Watch ensures that network maps are always updated, copies and displays the configuration of almost all devices on your network, tracks performance, and generates alerts when potential issues are detected. By automating time-consuming management activities, ProSight WAN Watch can cut hours off ordinary tasks like making network diagrams, expanding your network, locating devices that require important updates, or isolating performance bottlenecks. Learn more about ProSight WAN Watch network infrastructure management consulting.
- ProSight LAN Watch: Server and Desktop Remote Monitoring Services
ProSight LAN Watch is Progentís server and desktop monitoring service that incorporates advanced remote monitoring and management techniques to help keep your network running efficiently by tracking the state of vital assets that power your business network. When ProSight LAN Watch uncovers a problem, an alert is transmitted immediately to your specified IT management staff and your Progent consultant so all looming issues can be addressed before they can disrupt your network Learn more about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and applications hosted in a secure Tier III data center on a fast virtual machine host set up and maintained by Progent's network support professionals. Under the ProSight Virtual Hosting service model, the customer retains ownership of the data, the OS platforms, and the applications. Since the system is virtualized, it can be moved easily to an alternate hosting environment without a lengthy and technically risky reinstallation process. With ProSight Virtual Hosting, you are not tied a single hosting service. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, update, find and protect information related to your IT infrastructure, processes, applications, and services. You can instantly locate passwords or IP addresses and be warned automatically about upcoming expirations of SSL certificates or domains. By cleaning up and organizing your IT infrastructure documentation, you can eliminate up to 50% of time thrown away searching for critical information about your IT network. ProSight IT Asset Management includes a centralized repository for storing and collaborating on all documents related to managing your business network like standard operating procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for collecting and relating IT information. Whether youíre making enhancements, doing maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the information you require when you need it. Learn more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and affordable way for small and mid-size businesses to obtain an objective assessment of the overall health of their information system. Based on some of the top remote monitoring and management (RMM) tools available, and overseen by Progent's world-class team of information technology experts, ProSight Network Audits show you how well the configuration of your core infrastructure devices conform to industry leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and deliver instant ROI like a more manageable Active Directory environment. Both also include a year of state-of-the-art remote network monitoring and management (RMM). Advantages can include simpler network management, improved compliance with data security regulations, higher utilization of network resources, quicker problem resolution, more dependable backup and restore, and increased uptime. Read more information about ProSight Network Audits IT infrastructure review.
The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is a low-cost service centered on a brief phone interview with a Progent backup/recovery consultant. The fact-finding interview is intended to assess your company's ability to stop or recover rapidly following an attack by a ransomware strain like Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you directly to gather information concerning your existing AV defense and backup system, and Progent will then produce a written Basic Security and Best Practices Report detailing how you can follow industry best practices to create an efficient AV and backup environment that meets your business requirements. For more information, visit Progent's ProSight Ransomware Preparedness Report.
Special Support Programs Available from Progent
Progent can provide the skills of world-class remote consulting professionals for special information technology programs. Billing rates for longer-term consulting tasks are determined according to the level of expertise of the engineers assigned. Progent's background in these important fields of computer technology enables clients to complete major initiatives economically and on time. Progent's project-based remote engineering solutions include:
How Your Oxford Business Can Contact Progent's Online Technical Support Experts
Call Center Expertise
Progent's Help Desk support programs for businesses with networks based on Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux platforms include full-service Call Center services, co-managed Helpdesk support services, and Help Desk operations consulting.
Progent's Standard Help Desk Services offer small businesses an end-to-end solution that manages all facets of online Level 1 desktop support from service requests through trouble ticket generation, remote desktop control, status tracking, problem solving, and management reports. Progent provides call desk services at a substantial discount from Progent's regular Level 1 desktop support rates, and Progent can provide the additional option of fast as-needed escalation to subject matter experts to resolve the most problems.
Progent's Help Desk Call Center consulting support can support you in building an efficient new Call Center or improving your existing organization, identifying or enhancing Help Desk software to meet the particular demands of your corporation, or adding temporary phone support personnel to reinforce your existing Call Center resources to handle unusually busy events like software transitions, mass upgrades, or rolling out new business software.
Progent's Help Desk team of seasoned network professionals gives your clients in Oxford United Kingdom rapid access to an effective network service group with years of background providing telephone-based help and online diagnostics for networks based on Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux components. Progent's concentration is to earn the Help Desk Call Center perception as a significant contributor to company success, and Progent's goal is to fix and not merely record IT problems.
- Business Applications Support: Training, Programming, and Integration
Progent's Applications Experts Team offers phone-based professional engineering support and training in specific application areas including Enterprise Requirements Planning, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management (CRM). Progent also can provide expertise, custom programming, and training for popular Microsoft applications such as CRM, MS Project, Office 365 Word, and Microsoft Office 365 Excel. To read more information on Progent's expertise, custom development, and education services, see Progent's Applications Experts Team.
- Centralized and Automated Administration of Hybrid Cloud Networks
System Center 2016 unifies and automates the management of hybrid cloud environments through comprehensive support for Windows Server 2016, Windows 10; cohesive management of multi-OS environments that incorporate various Linux distributions, Microsoft Hyper-V and VMware; and expanded cloud support such as tighter integration with Intune for iPhone and Android smartphone administration plus native integration with Microsoft Operations Management Suite for cloud-based analytics. Progent's System Center 2016 consulting experts offer advanced remote and onsite support for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist your business to plan and configure a new implementation of Microsoft System Center 2016, expand or tune your current one, migrate smoothly from a prior release of System Center, or troubleshoot your System Center environment.
- Remote Hybrid Network Monitoring Services
Progent can deliver businesses in Oxford United Kingdom remote IT infrastructure monitoring by providing System Center 2016 Operations Manager (SCOM) consulting services and Microsoft System Center 2012 Operations Manager support. Progent can configure SCOM to suit your environment so that your network maintenance is proactive rather than reactive. By detecting emerging issues before they expand into network outages, automated monitoring can ward off stressful and expensive network breakdowns. Progent can also deploy network monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Sun Solaris, or Apple macOS and OS X systems, Microsoft environments, or networks based on a mix of platforms.
To contact Progent about urgent online assistance with Windows, Apple macOS and OS X, or Linux environments, go to Progent's Urgent Phone-Based Support, telephone 1-800-993-9400, or visit Contact Progent.
For businesses and new ventures in Oxford United Kingdom, Progent's phone-based computer support specialists are ready to deliver effective and cost-effective system help the instant your organization has to have it. More than a decade of delivering online tech support has led to Microsoft Partner status for Progent's consultants and has helped Progent to develop world-class troubleshooting capability and to refine remote access tools to repair computer problems quickly while eliminating the cost and lost time associated with on-premises service calls.
Even if your Oxford business has a regular independent support technician or maintains an in-house IT staff that can deal with typical computer problems, Progentís Microsoft certified engineers can still offer a convenient and seamless virtual expansion of your on-site resources for situations when your regular IT support personnel either lack the bandwidth or the knowledge to deal with sudden network crises or especially tough integration problems.
Features of Progent's Remote Computer Services for Oxford United Kingdom
Progent's phone support, remote troubleshooting, system security consulting, and system management services give businesses in Oxford United Kingdom the greatest leverage for your support investment. Whether you require occasional phone support and remote troubleshooting or ongoing Help Desk services and network management, Progent's experts can deliver your organization world class IT support while allowing you to eliminate the expense and hassle of maintaining a full-service internal IT organization. Highlights of Progent's online help services include:
- Immediate Phone Access to Microsoft Premier Support Specialists
Progent's team of Microsoft-certified engineers can provide immediate and affordable expertise to offices in Oxford United Kingdom and is also ideal for networks in geographic regions that lack consultants with proven experience supporting Microsoft's current family of server technologies. All Progent engineers have over 10 years of experience supporting Microsoft products. As a Microsoft Certified Partner consulting firm, Progent has the use of a wide range of Microsoft support utilities, service databases, and on-going training.
- Per Minute Billing to Minimize Expenses
Progent provides remote help on a per-minute billing plan, so you are billed only for the services you use. Progent asks for no minimum charge for phone support and imposes no monthly subscription fee for support services delivered during normal business hours. This keeps you from paying big invoices for routine fixes.
- Access to Cisco Network Architecture Professionals
Progent's certified experts for Cisco offers help from on-staff professionals with skill in designing, deploying, and supporting networking solutions based on Cisco products. Progent can offer a CCIE or CCNP to show you how to create fast, high-availability, and protected connectivity for fixed and mobile networking.
- Application Experts Consulting
Progent's basic consulting offerings include technology integration, MS Exchange expertise, network security planning, and Help Desk Co-management services. Progent's Application Experts group offers in-depth consulting support for specific business applications. Support offered by the Application Experts staff covers:
Dynamics GP Consulting and Programming
MS Project Support
Office 365 solutions support
Microsoft Office Excel and Microsoft Office 365 Excel Consulting and Application Development
Microsoft Office Word and Office 365 Word Support
Business Information (BI) Reporting Development and Troubleshooting
Power BI Integration Consulting
UNIX, Linux and Solaris Help
Microsoft SQL Server 2019 integration, Microsoft SQL Server 2017 migration, SQL Server 2016 Application Design, and Microsoft SQL Server 2014 Application Programming and Troubleshooting
Oracle Database Administration and Software Programming
MySQL DBA Services and Application Programming
Apple Mac Consulting
Amazon MWS Programming
By providing a convenient one-stop resource for network generalists and application experts, Progent is able to tailor fast, affordable, and comprehensive IT solutions that fit the special requirements of your business.
- State of the Art Online Connectivity Tools
Protected online connectivity permits Progent's support experts to see exactly what your customers see. This makes it possible to find quick solutions to problems that could otherwise demand an expensive personal visit. Cutting-edge online connectivity software and expert engineers together allow Progent to repair most IT problems rapidly and affordably. Progent is a pioneer in online troubleshooting and automated system analysis.
- Support for Mainstream VPN Products
Progent supports safe VPN access for gateways from major VPN vendors such as Microsoft, Cisco, NetScreen and CheckPoint. Protected VPN online access allows the experts at Progent's Technical Response Center to repair your system remotely without jeopardizing system security.
- 24x7 Service for High Network Availability
For companies with vital applications, Progent offers optional 24x7 remote support services. Combined with remote 24x7 server monitoring based on Microsoft Operations Manager, this service can help produce maximum system availability.
- Help Desk Services
Progent's Help Desk Call Center services are designed especially for budget-conscious businesses whose clients need immediate access to a Help Desk Call Center with effective telephone support and complete escalation capability.
How Is Progent Different from Other Service Firms?
Progent is a Microsoft Certified Partner support company and Progent's number of employees, range of technical expertise, refined support software, and understanding of enterprise networking allow offices to avoid the pitfalls associated with exclusive reliance on smaller service organizations, individual freelance consultants, or limited in-house resources.
Progent adds value by providing:
How Does My Business Start Receiving Remote Computer Support from Progent?
- Certified Expertise in Microsoft's Complete Range of Servers
Progent offers in-depth support for Microsoftís powerful server platforms with services that include Windows Server 2019 migration services, Windows Server 2016 hybrid cloud integration, Windows Server 2012 R2 migration and deployment consulting, Windows Server 2008 R2 support, Windows 2003 Server upgrades, Microsoft Exchange Server 2019 deployment, MS Exchange 2016 Server migration, Exchange 2013 consulting, Microsoft Exchange 2010 Server management, Microsoft Exchange Server 2007 and Microsoft Exchange 2003 Server upgrades, plus Microsoft SQL Server 2019 hybrid integration expertise, Microsoft SQL Server 2017 migration, Microsoft SQL Server 2016 integration and development, SQL Server 2014 support, and SQL Server management and troubleshooting.
- Value Pricing
Progent's pricing model is to charge for remote service and on-site help per minute. Consequently, you pay exclusively for delivered support. Progent does not demand a more expensive rate for after-hours or emergency service, and inside California or in regions where Progent offers on-site support, Progent does not charge for travel time except for urgent calls where on-site time is less than 4 hours. Also, Progent imposes no minimum fee and requires no monthly commitment for support services provided during regular business hours. Many service organizations impose large minimum fees or charge for every fifteen minutes or longer. Progent's one-minute granularity does away with big bills for fast repairs so you won't be forced to allow less critical problems to stay unaddressed.
- Knowledge Transfer
Progent practices knowledge transfer from Progent's support experts to customers. By teaching customers to resolve technical issues that are within their comfort zone, Progent is able to concentrate on delivering high-value services where Progent has few competitors. Businesses who work with familiar independent service providers or who employ internal support staffs benefit when Progent transfers knowledge about critical technology and tested methodologies to make their IT environments more robust, protected, and productive.
- 24x7 Network Monitoring with MS Operations Manager
Progent is one of the few consulting firms to provide 24x7 network tracking services powered by Microsoft Operations Manager. MS System Center Operations Manager allows your computer support to be proactive rather than reactive. By anticipating possible problems before they cause downtime, system monitoring can save your IT network from painful and expensive availability losses.
To get started with Progent's Nationwide Remote Support offerings or to find out more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for IT help, go to Immediate Technical Support.