Immediate Online Troubleshooting for Oxford United Kingdom Networks
For organizations located in Oxford United Kingdom, Progent provides online technical support for networks powered by Microsoft, Cisco, macOS and OS, or Linux/UNIX technology. Progent's Microsoft Premier consulting experts have provided remote support to companies in every state in the U.S. (See testimonials from Progent's customers.) Progent also can furnish the expertise of Cisco CCIE-certified engineers to handle challenging infrastructure problems, as well as the assistance of CISA and CISSP-qualified security experts to help with advanced security architecture and diagnostic issues.
Progent's remote support engineers offer exceptional leverage because they possess the practical background and are equipped with the advanced tools needed to resolve most network problems rapidly. Efficient support lowers direct expenses because solutions accumulate minimal billable consulting minutes. Remote help also avoids the cost of sending an engineer to your office. Your organization saves additionally in incidental costs by reducing or avoiding network outages and related costs due to business disruption, upset clients, idle workers, and distracted executives. Progent's extensive online technical support expertise is especially important in environments that depend on public clouds for vital infrastructure or software such as Azure, Exchange Online, Amazon Web Service, Google Cloud, or where on-premises tech support may not be an option.
Progent's pricing policy for online help is structured to leverage your network support investment. Progent bills per minute for phone consulting, so you are invoiced just for the support that you actually get. In contrast to many online support organizations, Progent requires no startup fee or minimum fees. Progent's one-minute billing unit and simple model for billing do away with scenarios where fast solutions somehow turn into substantial invoices. Progent's skill at solving problems efficiently means you spends less money.
Progent's Remote Consulting and Technical Support Services
Through years of experience, Progent has refined a collection of customized technologies and field-proven processes which permit the maximum level of efficiency for online technical support and troubleshooting for information networks of any size. Progent provides safe VPN support for gateways from multiple popular vendors such as Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN connectivity allows the experts of Progent's online support team to communicate with your network without compromising system security.
Progent's proven service database application maintains thorough histories describing all support that Progent's customers have been provided. Progent's team engineers have access to the history of support rendered to every client by any engineer. This history of problems and solutions is structured as a conveniently searchable proprietary database that enables Progent's online support engineers to communicate their knowledge company-wide to make sure that the value of Progent's technical support grows daily. Progent's extensive list of accreditations and close relationships with key technology companies including Cisco and Microsoft open up other vast technical support knowledge bases and permit quick access to manufacturers' in-house support staff with the result that Progent's online service experts can find the most efficient resolutions promptly.
Remote technical services available from Progent to clients in Oxford United Kingdom include:
Authorized Microsoft Windows Expertise
Progent's Microsoft-certified online service engineers can deliver computer system repair and consulting help for the complete line of Microsoft server technologies. Progent is a Microsoft Certified Partner and can offer your company the expertise of support professionals who can assist you with a broad range of technology support such as
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid cloud environments, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 maintenance,
MS Exchange 2019 planning and configuration,
Microsoft Exchange Server 2016 planning and deployment, Microsoft Exchange 2013 consulting,
Exchange Server 2010 maintenance,
SharePoint Server 2019 design and deployment, SharePoint 2016 migration and hybrid integration consulting, Microsoft Teams expertise, Microsoft Skype for Business planning and deployment support, Lync Server 2013 integration, and Office Communications Server troubleshooting,
Microsoft Forefront TMG 2010 administration and ISA Server 2006 maintenance, MS SQL Server 2019 migration consulting, Microsoft SQL Server 2017 expertise, Microsoft SQL Server 2016 migration and development and Microsoft SQL Server 2014 support,
Systems Center Operations Manager system monitoring,
Project Server and Project Server Online planning,
Microsoft Access Application Development,
SBS Server consulting, and
Windows Essentials migration and cloud integration.
Progent in addition can deliver a broad array of affordable desktop consulting and support services to help you company to deploy, configure, troubleshoot, and administer workstations and notebooks based on Windows. Progent's PC desktop consulting services cover areas such as providing Windows 10 migration support as well as Microsoft System Center 2012 Configuration Manager design and deployment, System Center 2016 Configuration Manager (SCCM 2016) cloud integration, and Intune integration help to centralize the administration of your desktops along with your cloud-connected tablets and smartphones.
Talk to a Cisco CCIE for Complex Network Troubleshooting
The Cisco CCIE certification is the highest recognition for network infrastructure consultants, and certifies an individual's networking skills at the master level. CCIEs know how to handle even the most stubborn issues associated with network infrastructure planning, integration, management, protection, and problem solving. Cisco qualified CCIEs work closely with Cisco's internal product support engineers in isolating anomalies with Cisco IOS network administration tools and coming up with workarounds or identifying program patches. CCIEs provide excellent cost-effectiveness since their deep experience permits them to find solutions for problems rapidly. In common instances, less seasoned service providers can struggle for hours or days with identical tasks that a Cisco CCIE can dispose of in a few minutes. Progent's Cisco-qualified CCIE support experts can tie into your network via advanced remote troubleshooting technology in order to perform quick, secure, and affordable analysis and repair.
Oxford Metro Contact Information:
Progent offers consulting services and onsite technical support throughout the Oxford Metro Area.
Progent locations in Oxford Metro
Progent's Cisco CCIEs offer assistance with the complete line of Cisco's top-selling family of connectivity appliances. Cisco technology expertise offered by Progent includes ASA 5500-X Next Generation firewalls with Firepower Services integration and troubleshooting, Cisco routers setup and debugging, Cisco Catalyst switch consulting and support services, Cisco Nexus switch consulting and support, Cisco Meraki switches integration, Cisco Unified Communications Manager/CallManager consulting and technical support, Cisco Voice over IP (VoIP) phones and IP video phones support and wireless IP phones integration, Cisco Meraki wireless access point layout and configuration, Aironet Wireless Access Points consulting expertise, Cisco WiFi controllers support Services, Cisco VPN and Security Setup and troubleshooting help, and SIP and CUBE integration solutions for SIP trunking and CUBE integration consulting. Progent also offers online and onsite wireless site surveys to assist you to modernize your Wi-Fi infrastructure.
CISM and CISSP Certified Network Security Consultants
Progent's certified CISSP and CISSP-ISSAP security and compliance consultants offer a variety of security solutions to strengthen the safety of your Microsoft Windows, Apple macOS and OS X, Linux, or UNIX network against internal or external threats or assist your business to clean up quickly after a damaging penetration. Security consulting services offered by Progent cover thorough information security and compliance assessment using utilities such as GFI LANguard, NMAP Port Scanner, and products from Metasploit and Netcat; quick recovery from virus and worm attacks; installing firewalls; establishing secure architectures for remote and mobile access; defending your messaging system from spam and DHA attacks; and offering 24x7 network monitoring.
Hybrid Cloud Integration Solutions
Progent offers expert online consulting support to help companies of all sizes connect their information networks with popular public clouds such as Microsoft Azure and Amazon Web Services. Progent can assist your it team to plan and manage hybrid ecosystems that support Windows and Linux systems and apps in either cloud-only systems or in hybrid architectures that seamlessly combine on-premises IT assets along with cloud services. To assist you to integrate public cloud services with networks, Progent can provide a variety of public cloud integration services that include Office 365 integration solutions with on-premises Exchange,
Azure hybrid cloud planning and deployment consulting, Amazon Web Services (AWS) hybrid cloud solutions, Amazon Web Marketing Service (WMS) development and debugging, and Google Cloud integration expertise. Progent has more than two decades of background providing high-level consulting expertise online, and Progent can make sure you complete your cloud migration projects on schedule and within your budget.
VMware Site Recovery Manager and NSX Planning and Deployment
VMware's Site Recovery Manager is an extension to VMware vCenter that lets you orchestrate, automate and test a consistent process for recovering applications and services quickly following an outage. SRM provides centrally managed and automated disaster recovery, application mobility, plus non-intrusive site relocation, failback and re-protect. Site Recovery Manager also supports transparent testing for disaster recovery, upgrades and patches and can produce reports to verify complete service recovery, validate Service Level Agreements and prove disaster recovery compliance. Progent offers the skills of a VCDX certified VMware SRM consultant to assist your organization to plan, configure, test and maintain a disaster recovery system based on VMware Site Recovery Manager.
Progent's VMware vSphere and vCloud consultants have in-depth understanding of VMware vCloud Director, VMware vRealize Automation (vRA), vRealize Orchestrator and vCloud used for managing private and hybrid cloud solutions that provide maximum uptime, security, and application mobility. Progent can also provide world-class VMware NSX consulting from a VCDX-NV certified network designer to help you to plan and deploy a completely virtualized Software Defined Data Center that can be provisioned or migrated in minutes and administered with a high level of automation regardless of the physical components used by the underlying network infrastructure.
UNIX, Linux, Sun Solaris, and Apple macOS and OS X Support Services
Progent's UNIX, Linux experts and macOS and OS X technology specialists offer remote consulting services to cover a broad array of information technologies such as network infrastructure, messaging systems, network and process security, plus UNIX and Windows coexistence. For server economization and simplified administration in networks that combine Linux with Microsoft Windows, Progent offers VMware vSphere consulting and Citrix support. Progent can also assist with migration from older systems to MS Windows or Linux-powered environments. Progent's group-based approach to solving network problems enables quick escalation, when required, to engineers with appropriate expertise to handle complex situations. This expedites solutions of urgent problems, minimizes network downtime, and lowers service costs.
Progent's UNIX and Linux consultants can offer urgent remote assistance troubleshooting anomalies within UNIX/Linux networks based on leading variants of UNIX including:
Apple Mac OS X
IBM AIX OS
Berkeley UNIX (BSD)
ProSight Fixed-price Managed Services for Small and Medium Size Organizations
Progent offers a family of affordable, fixed-price services designed to enable small and mid-size businesses to benefit from the same best-of-breed technology deployed by many of the world's leading corporations. The ProSight suite of IT management outsourcing services addresses all key facets of modern networking such as email content filtering, threat defense based on machine leaning, automated backup/recovery, infrastructure management, virtual server cloud hosting, and IT asset documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that utilizes cutting edge behavior machine learning tools to defend endpoint devices and servers and VMs against new malware assaults like ransomware and file-less exploits, which routinely escape legacy signature-matching AV products. ProSight ASM safeguards on-premises and cloud-based resources and provides a single platform to automate the complete malware attack lifecycle including protection, detection, containment, remediation, and post-attack forensics. Top features include single-click rollback using Windows VSS and automatic system-wide immunization against new threats. Find out more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Physical and Virtual Endpoint Protection and Exchange Filtering
Progent's ProSight Enhanced Security Protection services deliver affordable in-depth protection for physical and virtual servers, workstations, mobile devices, and Exchange email. ProSight ESP utilizes adaptive security and advanced heuristics for continuously monitoring and responding to security threats from all vectors. ProSight ESP delivers two-way firewall protection, intrusion alerts, device management, and web filtering through cutting-edge tools packaged within a single agent managed from a single console. Progent's data protection and virtualization experts can assist your business to plan and configure a ProSight ESP environment that addresses your organization's specific requirements and that allows you demonstrate compliance with government and industry data security regulations. Progent will help you define and configure policies that ProSight ESP will manage, and Progent will monitor your network and react to alerts that require immediate action. Progent's consultants can also help you to install and test a backup and disaster recovery system like ProSight Data Protection Services (DPS) so you can get back in business quickly from a potentially disastrous security attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services provide small and mid-sized organizations an affordable and fully managed solution for secure backup/disaster recovery. For a low monthly cost, ProSight Data Protection Services automates and monitors your backup activities and enables fast recovery of vital data, applications and virtual machines that have become unavailable or corrupted due to hardware failures, software bugs, disasters, human error, or malware attacks like ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, apps, system images, as well as Hyper-V and VMware images/. Important data can be protected on the cloud, to an on-promises storage device, or mirrored to both. Progent's backup and recovery specialists can provide advanced expertise to configure ProSight Data Protection Services to be compliant with regulatory requirements such as HIPAA, FIRPA, PCI and Safe Harbor and, whenever needed, can help you to recover your critical information. Learn more about ProSight DPS Managed Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering service that uses the technology of top data security vendors to provide centralized management and world-class security for your inbound and outbound email. The hybrid architecture of Email Guard integrates a Cloud Protection Layer with an on-premises gateway appliance to offer advanced defense against spam, viruses, Denial of Service Attacks, DHAs, and other email-borne malware. The Cloud Protection Layer serves as a first line of defense and keeps the vast majority of threats from reaching your network firewall. This reduces your vulnerability to inbound attacks and saves system bandwidth and storage. Email Guard's onsite security gateway appliance provides a further level of analysis for inbound email. For outbound email, the local security gateway offers AV and anti-spam filtering, protection against data leaks, and email encryption. The onsite security gateway can also assist Microsoft Exchange Server to monitor and safeguard internal email that originates and ends within your corporate firewall. For more details, visit Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Infrastructure Management
ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and inexpensive for smaller businesses to map out, monitor, optimize and debug their networking appliances such as routers and switches, firewalls, and access points plus servers, printers, client computers and other devices. Using state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch ensures that network diagrams are always updated, copies and displays the configuration of virtually all devices on your network, monitors performance, and generates notices when problems are discovered. By automating complex management and troubleshooting activities, ProSight WAN Watch can cut hours off common chores such as making network diagrams, expanding your network, finding devices that require important software patches, or isolating performance issues. Learn more details about ProSight WAN Watch infrastructure management consulting.
- ProSight LAN Watch: Server and Desktop Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that uses advanced remote monitoring and management technology to help keep your network operating efficiently by checking the state of critical assets that power your information system. When ProSight LAN Watch uncovers an issue, an alarm is transmitted immediately to your designated IT management staff and your Progent engineering consultant so that all potential problems can be addressed before they have a chance to disrupt your network Find out more details about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small organization can have its critical servers and applications hosted in a secure Tier III data center on a high-performance virtual machine host set up and managed by Progent's IT support professionals. With Progent's ProSight Virtual Hosting model, the client retains ownership of the data, the operating system platforms, and the applications. Because the system is virtualized, it can be ported immediately to a different hardware solution without requiring a lengthy and technically risky configuration procedure. With ProSight Virtual Hosting, your business is not locked into a single hosting service. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, update, find and protect data related to your IT infrastructure, procedures, applications, and services. You can instantly find passwords or serial numbers and be warned automatically about impending expirations of SSLs ,domains or warranties. By updating and organizing your IT infrastructure documentation, you can eliminate up to 50% of time wasted looking for vital information about your IT network. ProSight IT Asset Management includes a common repository for storing and collaborating on all documents required for managing your business network such as standard operating procedures and self-service instructions. ProSight IT Asset Management also offers a high level of automation for gathering and relating IT information. Whether youíre making enhancements, performing maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the knowledge you require as soon as you need it. Find out more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and affordable way for small and mid-size organizations to get an unbiased evaluation of the overall health of their information system. Based on a selection of the leading remote monitoring and management platforms available, and supervised by Progent's certified team of information technology professionals, ProSight Network Audits help you see how closely the deployment of your essential network devices adhere to industry leading practices. The Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver immediate ROI such as a more manageable Active Directory (AD) environment. Both versions also include one year of state-of-the-art remote network monitoring and management. Benefits can include easier management, better compliance with data security standards, higher utilization of network assets, quicker problem resolution, more dependable backup and recovery, and increased uptime. Read more information about Progent's ProSight Network Audits IT infrastructure assessment.
The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is a low-cost service built around a brief interview with a Progent information assurance expert. The fact-finding interview is designed to assess your company's ability to stop or recover quickly following an assault by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you directly to gather information concerning your current security profile and backup/recovery platform, and Progent will then produce a custom Basic Security and Best Practices Report describing how you can follow best practices to build a cost-effective AV and backup system that meets your business requirements. For details, refer to Progent's ProSight Ransomware Preparedness Report Service.
Special Support Services Available from Progent
Progent offers the services of world-class online consulting experts for contract IT projects. Billing rates for longer-term development or consulting projects are set according to the qualifications of the consultants involved. Progent's background in these important fields of computer technology allows clients to complete major projects within budget and on time. Progent's project-based online engineering services include:
How Your Oxford Company Can Contact Progent's Remote Service Professionals
Help Desk Expertise
Progent's Call Center programs for organizations with networks that incorporate Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux technology include full-service Help Desk services, shared Help Desk services, and Help Desk process consulting.
Progent's Standard Help Desk Services offer small organizations a complete service desk solution that manages all aspects of online Level 1 desktop support from initial requests through trouble ticket generation, screen sharing, status tracking, problem solving, and management reports. Progent offers call desk services at a significant discount off Progent's normal desktop service rates, and Progent can provide the additional option of rapid on-demand escalation to Level 2 and Level 3 experts to resolve complex problems.
Progent's Call Center consulting support can support you in building an effective new Call Center or improving your existing one, evaluating or customizing Call Center software products to address the unique demands of your company, or providing temporary phone support staff to work with your internal Help Desk Call Center resources during unusually busy events such as software transitions, major updates, or rolling out brand new business software.
Progent's Call Center staff of veteran network professionals gives your workers in Oxford United Kingdom rapid communication with an efficient technical support group with substantial background offering phone consulting and online repair service for networks that incorporate Windows, Cisco, Apple macOS and OS X, UNIX, or Linux components. Progent's concentration is to earn the Help Desk Call Center the reputation as a solid contributor to business efficiency, and Progent's policy is to fix and not merely record IT issues.
- Business Applications Support: Training, Custom Development, and Integration
Progent's Applications Experts staff can supply online advanced engineering support and training in key business application areas such as ERP, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management. Progent also can provide consulting, custom development, and training for familiar Microsoft applications including Microsoft CRM, MS Office Project, Office 365 Word, and Office 365 Excel. For more on Progent's expertise, custom development, and training services, go to Progent's Applications Experts Team.
- Centralized and Automated Management of Hybrid Cloud Environments
Microsoft System Center 2016 unifies and automates the administration of hybrid cloud networks through comprehensive integration with Windows Server 2016 servers, Windows 10; seamless integration of heterogeneous networks that include various Linux distributions, Microsoft Hyper-V and VMware vSphere; and better cloud support including closer integration with Intune for Apple iPhone and Google Android smartphone administration plus native integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center 2016 consultants offer world-class online and on-premises support for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist your business to plan and install a new implementation of Microsoft System Center 2016, expand or optimize your current one, migrate smoothly from a prior release of System Center, or troubleshoot your System Center solution.
- Online Hybrid Network Monitoring Services
Progent can deliver organizations in Oxford United Kingdom online hybrid network monitoring by providing Microsoft System Center 2016 Operations Manager (SCOM) consulting and System Center 2012 Operations Manager troubleshooting and support. Progent can customize Operations Manager to accommodate your environment so that your IT maintenance is proactive and automated. By exposing potential trouble spots before they grow into downtime, automated monitoring can avoid disruptive and expensive information system failures. Progent can also deploy system monitoring products like Nagios and MRTG to troubleshoot UNIX/Linux, Sun Solaris, or Apple macOS and OS X systems, Microsoft networks, or networks that support a variety of operating systems.
To contact Progent about urgent remote help with Microsoft Windows, macOS and OS X, or Linux/UNIX environments, visit Progent's Nationwide Phone-Based Support, phone 1-800-993-9400, or go to Contact Progent.
For organizations and new ventures in Oxford United Kingdom, Progent's phone-based computer support specialists can deliver effective and affordable IT support the moment your business needs it. Long experience providing online tech support has led to Microsoft Partner status for Progent's team of engineers and has enabled Progent to acquire world-class troubleshooting capability and to fine tune remote access technology to fix IT problems rapidly while eliminating the cost and lost productivity that comes with on-premises service visits.
Even if your Oxford company works with a local independent consultant or maintains a full time IT staff that know how to deal with ordinary computer problems, Progentís Microsoft certified consultants can still provide an easy and seamless virtual extension of your on-site resources in cases when your regular service personnel either lack the bandwidth or the knowledge to resolve unexpected system emergencies or especially complex integration projects.
Benefits of Progent's IT Support for Organizations in Oxford United Kingdom
Progent's online IT consulting services allow your Oxford company to have the benefits of timely, world-class network support without the expense of managing an in-house IT staff. Your information system will derive added strategic value by becoming increasingly reliable, efficient, and secure. Advantages to your company include:
- Seamless remote expansion of your local IT resources
For most companies in Oxford United Kingdom, local computer support providers, whether consisting of independent consultants or an in-house maintenance staff, can resolve typical technical issues. On the other hand, IT crises may strike when local resources are overstretched or unavailable, and some trouble may stem from technology that is beyond the scope of your usual service personnel. In these cases, Progent's on-call service specialists give you an easy, fast, and economical way to supplement your local resources and to pass on valuable knowledge to improve your ability to handle future problems in-house.
- Reduced Dependence on Freelance Service Providers
For network maintenance, smaller companies commonly rely on individual freelance consultants. Although freelance service people carry less overhead than big service companies and can afford to charge lower rates, they are sometimes stretched too thin, making it impossible to respond rapidly to urgent situations. If an independent consultant is busy with another customer, sick, on vacation, or in class, the absence of fallback help may require your company to wait for help during an IT crisis. As your business grows, network downtime and problems with vital software are more costly. The budget you thought you were saving on a freelancer can be consumed quickly by lost productivity. Progent offers a reliable source of backup service expertise to insure your IT system stays up and running.
- Create a Scalable Basis for Smooth Growth
Organizations typically begin with an IT system implemented on a modest budget. Lacking a robust framework, band-aid fixes often get piled on top of a weak foundation. As a company grows, stability and expandability issues can impede the productivity of the organization. Such badly designed systems require careful analysis, intelligent long-term planning, and wide technical expertise to evolve to a system architecture able to deliver the solid foundation to meet vital business demands and simplify downstream growth.
- Interact with Problem Solvers Rather Than Product Resellers
Smaller offices require advice and technical training to negotiate an increasingly complicated maze of product alternatives available for promoting business success and improving productivity. Businesses do not need a computer engineer who is attempting to sell a specific vendor's products. Network consulting and product sales can lead to a scenario where the recommended
solution is designed around a predetermined product instead of the genuine needs of a client. Progent eliminates these conflicts by selling just services rather than products. This allows Progent to align technical expertise with the best needs of customers.
How Is Progent Unique from Other Support Firms?
Progent is a Microsoft Partner consulting firm and Progent's staff size, depth of technical background, fine tuned remote support software, and understanding of corporate IT enable businesses to avoid the limitations of exclusive reliance on smaller service organizations, independent freelance consultants, or over-stretched internal resources.
Progent adds value by providing:
How Does My Business Start Getting Remote Network Support from Progent?
- In-depth Knowledge of Microsoft's Entire Line of Servers
Progent can provide in-depth expertise for Microsoftís popular server platforms with services such as Microsoft Windows Server 2019 migration consulting, Windows Server 2016 hybrid cloud integration, Windows Server 2012 R2 migration and integration support services, Microsoft Windows Server 2008 R2 expertise, Microsoft Windows 2003 upgrades, Microsoft Exchange 2019 Server integration, MS Exchange Server 2016 planning and deployment, Microsoft Exchange 2013 consulting, Exchange Server 2010 support, Microsoft Exchange 2007 Server and Exchange 2003 Server moves, plus MS SQL Server 2019 hybrid integration consulting, Microsoft SQL Server 2017 migration, SQL Server 2016 integration, SQL Server 2014 support, and Microsoft SQL Server management and troubleshooting.
- Value Pricing
Progent's pricing policy is to bill for remote support and on-site visits per minute. As a result, you are charged exclusively for delivered support. Progent does not demand a more expensive rate for off-hours or urgent service, and within California or in areas where Progent offers on-site service, Progent does not charge for travel time except for emergency support where on-site work is less than 4 hours. In addition, Progent imposes no service activation fee and asks no retainer for services delivered during regular business hours. Many service organizations demand substantial minimum payments or charge for each fifteen minutes or longer. Progent's fine granularity avoids large bills for fast fixes so you will not be tempted to permit simple problems to stay unaddressed.
- Complete Documentation of Delivered Services
Progent has developed a comprehensive service reporting system that records and organizes complete documentation for all delivered support activities. Unlike many independent consultants or small support firms who provide scant documentation or details of services performed, every service delivered by Progent is accompanied by full documentation. Each Progent consultant has access to the service reports transmitted by every staff member to every customer. The discipline of documenting and organizing support activity results in more effective support and eliminates a variety of common problems such as when a support client is virtually held captive to a consultant who wonít let go of the keys to the kingdom.
- 24x7 Server Monitoring with Microsoft System Center Operations Manager
Progent is one of the few support firms to provide round-the-clock system tracking services powered by MS System Center Operations Manager. Microsoft Operations Manager allows your network maintenance to be anticipatory rather than reactive. By anticipating potential problems before they cause lost productivity, network monitoring can keep your IT network from stressful and expensive service losses.
To initiate Progent's online help services or to learn more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for IT help, go to Immediate Network Support.