Oxnard, CA Remote Help from Certified Computer Network Troubleshooting Experts
Progent's computer help services can provide your Oxnard, CA business cost-effective and reliable support from world-class consulting engineers. By providing IT consulting help when you require it, providing advanced knowledge for vital technologies, delivering value-added support such as automated server monitoring, and billing only for services you use, Progent gives your Oxnard, California company an affordable alternative for optimizing the productivity and profitability of small business networks. If you maintain an on-premises system, rely on cloud-based infrastructure, or have a hybrid cloud/on-premises solution, Progent is the intelligent way for businesses to build and manage a robust and safe information system and to benefit from fast availability of the skilled consulting usually available only to enterprises who can afford a sizeable internal information technology group.
For mid-size and large companies, Progent offers co-sourcing support to reinforce the technical skills of your in-house IT support staff. Co-sourcing can save money and minimize technical risks for major projects such as application design and development, disaster recovery planning and testing, security evaluations, office consolidations, or technology migrations and upgrades.
Progent can also offer access to certified experts to help your company to design and implement a sensible cloud computing strategy.
Core IT Areas Supported by Progent for Oxnard, California Business Networks
A Microsoft-certified Partner computer support firm with a world-class group of Cisco CCIE networking consultants and Apple Computer certified consultants, Progent offers urgent troubleshooting and affordable online consulting to Oxnard, CA businesses for a wide range of computer technologies such as:
Service Delivery Options for Oxnard, California Companies
Progent has a variety of alternatives for providing small businesses with cost-effective IT services for technical support, system architecture, hosting, and network management. Progent's paradigm for providing network support services is based on the Help Desk structure familiar to big IT support groups. Progent's Help Desk Call Center Service Mechanism promotes fast support, thorough activity documentation, consistent follow-up, and strict expense control for a range of IT service delivery alternatives that include remote troubleshooting, on-premises help, top-level consulting, plus server hosting.
Progent's Fixed-price Managed Services for Outsourcing Network Management
- Remote Support
Progentís Technical Response Center (TRC) provides emergency and routine remote support for Windows, Linux, Apple OS X, and Cisco-powered environments in the United States and globally. Progent's seasoned support experts can help clients to troubleshoot and repair hardware and software problems without the cost or delay of travel for onsite support calls. The experience of Progent's IT consultants makes it possible to resolve most IT problems rapidly. For the most challenging issues, Progent's depth of knowledge allows the support team to escalate trouble tickets to world-class subject matter experts. Progent offers a streamlined, web-accessible registration procedure for first-time clients to accommodate emergency network problems and Progent bills by the minute with zero sign-up fees or minimums, so you pay only for the assistance you receive. Experts available remotely include Cisco-certified CCIEs, Microsoft-qualified MCSEs, and CISSP-certified security engineers. Learn more details about Progent's online network support expertise.
- On-site Service
Progent provides on-site technical support for signed-up clients in larger cities in the U.S. Progent's onsite service personnel can work in tandem with Progent's remote service engineers to deliver small businesses the best of both worlds: in-person service professionals when you need them as well as the remote help of Progent's seasoned staff of IT engineers, security specialists, and business software developers. The response time for on-site support visits is usually less than one business day. There is no start-up or retainer charge for becoming a Progent client for on-premises service. Find out more details concerning why to sign up for Progent's in-person network support.
- Help Desk Call Center
Progent's Contact Center Services are intended for small and midsize businesses who require prompt and reliable access to an online Help Desk Call Center with efficient telephone assistance, online troubleshooting capability, and sufficient technical strength for full escalation. Since small and midsize businesses typically are constrained by tight information technology budgets and can spare little management attention for dealing with IT support, Progent's Contact Center Services can be the most cost-effective option to ensure that small business information systems are always productive. Read more details concerning Progent's Contact Center services.
- IT Consulting Expertise
Progent offers small companies affordable availability of world-class consultants who can deliver help with critical products and technologies such as Microsoft Windows 2016 Hyper-V hybrid cloud solutions, Microsoft Windows Server and application expertise, Cisco network design, network protection consulting, non-stop it system engineering, server virtualization strategies, plus integration, customization and training for small business software including accounting, ERP, reporting, sales automation, and office productivity suites. Progent can help with short-term projects including office relocations and major software migrations, longer term initiatives such as business analytics software development and customization, database software programming and administration services, and web development, continuing services including System Center 2012 Operations Manager expertise and SCOM 2016 consulting for network health monitoring and network management, or emergency services such as disaster recovery and virus cleanup.
- Application Hosting
Progent can host critical applications like Microsoft Exchange Server and MS SQL to provide small companies with greater levels of availability, security, and performance than is possible with the class of in-house data center that is practical for most small organizations. Since Progent uses the same facilities that support the equipment of many of the planet's biggest IT organizations, Progent can eliminate the investment in creating and maintaining the infrastructure needed for world-class environmental control, electrical backup, and redundant Internet access. For hosted application servers, Progent can also ensure that upgrades and revisions stay updated, protection and efficiency is continually monitored, and systems and data files are consistently archived and ready for full and rapid recovery. Find out additional information about Progent's hosting services for Exchange Server and other critical applications.
- Private Cloud Hosting
Progent's Private Cloud hosting service offers complete hosting services for the entirety of a small or midsize company's servers in a setting that not only provides the top degree of fault-tolerance and expandability but that is also simple for clients to transfer to a different service firm or to bring in-house when your situation calls for it. Progent's Private Cloud hosting service is based on proven virtualization technologies that permit small businesses with multi-vendor networks to save significantly on the costs of hardware, system maintenance, and network management while achieving enterprise-class availability and an unparalleled level of vendor independence. In contrast to ordinary Software as a Service hosting offerings, Progent's Private Cloud Hosting Service covers all server-based applications in one centrally administered service, can support the mixed- OS and loosely standardized environments common with small companies, and keeps ownership of the licenses in the customer's hands so that migrating to a new virtual system is fast, reliable, and affordable. This eliminates becoming a prisoner of a single hosting service while still offering all the cost savings associated with SaaS hosting alternatives.
- Hybrid Cloud Planning and Integration Consulting
Progent can provide advanced remote consulting services to help organizations of all sizes integrate their information networks with leading public clouds including Microsoft Azure and Amazon Web Services (AWS). Progent can help your it team to design and manage hybrid ecosystems that can include Windows and Linux systems and applications in both cloud-centric systems or in hybrid network models that combine physical IT assets as well as cloud services. To assist you to incorporate cloud services with physical datacenters, Progent can provide a variety of public cloud migration services such as Office 365 Exchange Online integration solutions with on-premises installations of Exchange, Azure design and deployment services, Amazon AWS cloud integration, and Amazon Web Marketing Service programming and debugging. Progent has more than 15 years of experience providing advanced consulting services remotely, and Progent can make sure you complete your cloud migration projects on schedule and affordably.
Progent's affordable ProSight suite of network management outsourcing services is intended to provide small and mid-size businesses with enterprise-class support and cutting-edge technology for all aspects of information assurance. Managed services available from Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Next Generation Endpoint Protection and Ransomware Recovery
ProSight Active Security Monitoring (ASM) is an endpoint protection solution that incorporates next generation behavior-based machine learning technology to defend endpoint devices and servers and VMs against new malware attacks like ransomware and file-less exploits, which routinely escape traditional signature-matching anti-virus products. ProSight ASM safeguards local and cloud resources and provides a unified platform to manage the complete malware attack lifecycle including filtering, detection, containment, remediation, and post-attack forensics. Key features include single-click rollback using Windows Volume Shadow Copy Service and real-time network-wide immunization against new threats. Read more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Unified Endpoint Security
Progent's ProSight Enhanced Security Protection (ESP) managed services offer affordable multi-layer security for physical and virtual servers, workstations, mobile devices, and Exchange email. ProSight ESP utilizes adaptive security and advanced heuristics for round-the-clock monitoring and responding to cyber threats from all attack vectors. ProSight ESP delivers two-way firewall protection, penetration alarms, device control, and web filtering through cutting-edge tools incorporated within one agent managed from a unified console. Progent's data protection and virtualization experts can assist your business to plan and configure a ProSight ESP deployment that meets your organization's specific requirements and that helps you achieve and demonstrate compliance with government and industry data protection regulations. Progent will assist you define and implement policies that ProSight ESP will manage, and Progent will monitor your network and respond to alerts that call for immediate action. Progent can also assist you to set up and verify a backup and disaster recovery system like ProSight Data Protection Services so you can get back in business quickly from a destructive security attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Exchange email filtering.
- ProSight Data Protection Services: Managed Cloud Backup and Recovery
ProSight Data Protection Services provide small and medium-sized businesses an affordable end-to-end solution for secure backup/disaster recovery. Available at a fixed monthly price, ProSight Data Protection Services automates and monitors your backup activities and enables rapid restoration of critical data, apps and virtual machines that have become lost or damaged as a result of component breakdowns, software glitches, disasters, human error, or malicious attacks such as ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, applications, system images/, plus Hyper-V and VMware virtual machine images/. Important data can be protected on the cloud, to an on-promises device, or mirrored to both. Progent's backup and recovery consultants can provide world-class expertise to configure ProSight DPS to be compliant with regulatory requirements like HIPPA, FINRA, PCI and Safe Harbor and, whenever needed, can help you to recover your critical information. Read more about ProSight Data Protection Services Managed Backup and Recovery.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is an infrastructure management service that makes it easy and affordable for smaller businesses to map, track, enhance and troubleshoot their networking hardware such as routers and switches, firewalls, and load balancers as well as servers, printers, client computers and other devices. Incorporating state-of-the-art RMM technology, WAN Watch makes sure that infrastructure topology diagrams are always current, captures and displays the configuration information of virtually all devices connected to your network, tracks performance, and sends notices when issues are detected. By automating time-consuming management and troubleshooting activities, ProSight WAN Watch can knock hours off common chores such as making network diagrams, expanding your network, finding appliances that need critical updates, or identifying the cause of performance issues. Find out more about ProSight WAN Watch infrastructure management services.
- ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Content Filtering
ProSight Email Guard is Progent's email filtering and encryption platform that uses the technology of top data security companies to deliver centralized management and world-class security for all your inbound and outbound email. The powerful architecture of Progent's Email Guard integrates a Cloud Protection Layer with an on-premises security gateway device to offer complete defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-based malware. ProSight Email Guard's Cloud Protection Layer serves as a preliminary barricade and keeps most threats from reaching your network firewall. This reduces your exposure to external attacks and saves network bandwidth and storage. ProSight Email Guard's onsite security gateway device adds a deeper layer of analysis for inbound email. For outgoing email, the on-premises gateway offers anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The local gateway can also assist Exchange Server to track and protect internal email that originates and ends within your security perimeter. Learn more about Progent's Email Guard spam filtering, virus defense, content filtering and data leakage protection.
- ProSight LAN Watch: Server and Desktop Remote Monitoring and Management
ProSight LAN Watch is Progentís server and desktop monitoring service that incorporates state-of-the-art remote monitoring and management (RMM) techniques to help keep your IT system operating at peak levels by tracking the state of vital assets that drive your information system. When ProSight LAN Watch detects a problem, an alarm is sent immediately to your specified IT management staff and your assigned Progent consultant so all potential issues can be addressed before they have a chance to disrupt productivity Learn more details about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small business can have its critical servers and applications hosted in a secure Tier III data center on a high-performance virtual host set up and managed by Progent's IT support professionals. With Progent's ProSight Virtual Hosting service model, the customer retains ownership of the data, the OS software, and the apps. Since the system is virtualized, it can be ported easily to a different hosting environment without requiring a time-consuming and technically risky reinstallation process. With ProSight Virtual Hosting, your business is not locked into a single hosting provider. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, maintain, retrieve and protect information about your network infrastructure, procedures, business apps, and services. You can instantly locate passwords or serial numbers and be warned automatically about impending expirations of SSLs or domains. By cleaning up and organizing your IT infrastructure documentation, you can save as much as 50% of time spent trying to find vital information about your network. ProSight IT Asset Management includes a centralized location for storing and sharing all documents required for managing your business network such as standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also offers a high level of automation for collecting and relating IT information. Whether youíre making enhancements, performing regular maintenance, or responding to an emergency, ProSight IT Asset Management delivers the information you require when you need it. Find out more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and low-cost way for small and mid-size businesses to obtain an unbiased evaluation of the overall health of their network. Powered by some of the top remote monitoring and management platforms available, and overseen by Progent's certified team of IT professionals, ProSight Network Audits help you see how closely the configuration of your core network devices conform to industry leading practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver immediate benefits such as a more manageable Active Directory system. Both also include a year of cutting-edge remote network monitoring and management (RMM). Benefits can include lower-cost management, improved compliance with data security regulations, more efficient utilization of IT assets, quicker problem resolution, more reliable backup and restore, and less downtime. See more information about ProSight Network Audits IT infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is a low-cost service centered on a brief interview with a Progent backup/recovery expert. The interview is intended to assess your organization's ability to block or recover quickly after an assault by a ransomware strain like Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you directly to collect information about your existing AV defense and backup platform, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can follow best practices to build an efficient security and backup environment that meets your company's requirements. For additional information, see Progent's ProSight Ransomware Preparedness Report.
Special Benefits of Teaming with Progent
As a Microsoft-certified Partner and a Microsoft Small Business Specialist, Progent is an acknowledged expert at the fundamental system software and office productivity applications important to the majority of small and mid-size businesses. As a Cisco-certified partner, Progent also offers help for an increasingly complex collection of infrastructure technologies including firewalls, routers and switches, voice-over-IP options, and wireless networking. Furthermore, Progent's
CISSP-qualified cybersecurity experts,
CISM-authorized security professionals, CISA-authorized security audit specialists and GIAC-authorized information assurance professionals offer a business-wide perspective on system security and can assist with advanced security projects like Security information and Event Management (SIEM) solutions to help enterprises comply with industry standards and government regulations for IT data security and reporting.
The scope and size of Progent's engineering team offer a powerful set of advantages to companies wishing to maximize the productivity of their information network within an affordable budget. These benefits include:
- Best Methodology
Progentís staff of Microsoft and Cisco qualified consultants average more than ten years of real-world professional background, in the trenches of IT service, executing a broad range of technical projects for an extensive array of businesses. Every Progent consultant shares a refined collection of personal best practices which are combined into shared leading practices training that Progent teaches its support personnel. This means that you get not only expert IT capability, but also a consultant with proven methods for repairing actual network problems rapidly.
Read more details about Progent's best practices for network consulting.
- Value Pricing
Progent's pricing model is to charge for remote service and on-site visits per minute. Consequently, you are invoiced exclusively for delivered services. Progent does not impose a more expensive rate for off-hours or urgent service, and Progent does not charge for travel except for urgent calls where on-site time is less than four hours. Also, Progent imposes no service activation fee and requires no monthly commitment for support services provided during regular business hours. Many service organizations demand large minimum payments or bill in increments of a quarter hour or longer. Progent's small pricing granularity eliminates king-size invoices for fast repairs. An additional advantage of granular pricing is that clients will be less tempted to permit incipient issues to stay unaddressed until they become big ones.
Read additional information concerning Progent's value pricing for IT outsourcing.
- Comprehensive Documentation of Delivered Services
Progent has created a comprehensive service reporting system that records and formats complete documentation for all delivered support activities. Unlike many independent consultants or small service firms who provide scant documentation or details of tasks done, every service provided by Progent is tracked by full documentation. Every Progent consultant has use of the service documentation sent by each consultant to every client. The discipline of documenting and organizing service records results in more efficient service and eliminates a variety of common misfortunes such as when a support client is effectively held captive to a consultant who wonít release the keys to the kingdom.
Read more details concerning Progent's documentation of IT outsourcing services.
- Knowledge Transfer
Progent is committed to information transfer from Progent's support experts to clients. By teaching clients to resolve technical issues that are within their comfort zone, Progent is able to focus on offering hard-to-find skills where Progent faces little competition. Small businesses who work with freelance consultants or who maintain internal IT staffs gain when Progent transfers information about new technology and proven methodologies to make their IT environments more robust, protected, and efficient.
Learn more details concerning Progent's knowledge transfer services.
Get in Touch with Progent
In case your Oxnard, California business needs to get in touch with Progent for network outsourcing, consulting, or tech support, phone 800-993-9400 or refer to Contact Progent.
Immediate Remote Technical Help
For fast remote support, you can call Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).