Oxnard, CA Remote Help from World-class Network Service Consultants
Progent's computer network tech support services can deliver your Oxnard, CA company affordable and reliable access to enterprise-class information technology engineers. By delivering network support help when you require it, providing advanced knowledge for key applications, offering unique support such as 24x7 server monitoring, and invoicing only for services you receive, Progent offers your Oxnard, California company an affordable option for optimizing the profitability of small office information systems. Whether you have a local system, connect to cloud infrastructure, or manage a hybrid cloud/on-premises solution, Progent is the smart choice for businesses to create and manage a reliable and safe IT network and to benefit from quick access to the skilled consulting ordinarily restricted to enterprises who can maintain a sizeable in-house information technology organization.
For mid-size and large companies, Progent can provide co-sourcing and project management services to add to the technical skills of your in-house IT support staff. Co-sourcing can reduce expenses and help meet schedules for major projects like application development, disaster recover/business continuity planning, network security audits, office consolidations, or technology migrations.
Progent can in addition offer the services of accredited experts to assist your business to design and implement your cloud strategy.
Core Products and Technologies Serviced by Progent for Business Networks in Oxnard, California
Progent's group of world-class support professionals offers help for all aspects of information systems deployed by companies of any size. Technologies served by Progent in and around Oxnard include:
Support Delivery Alternatives Available for Oxnard, California Companies
Progent offers a selection of options for providing small and midsize businesses and local governments with cost-effective IT services for troubleshooting, system architecture, hosting, and network management. Progent's paradigm for delivering IT support is built on the Call Center structure common to big IT groups. Progent's Help Desk Support Model promotes fast support, comprehensive activity records, reliable follow-up, and strict cost monitoring for a range of network service delivery modes that include remote troubleshooting, on-premises help, top-level consulting, plus server hosting.
Progent's Low-Cost Managed Services for Outsourcing Network Management
- Online Support
Progentís Technical Response Center offers emergency and routine online support for Microsoft Windows, Linux, Apple OS X, and Cisco-powered environments in the U.S. and globally. Progent's seasoned service professionals can assist clients to troubleshoot and repair network issues without the expense or time loss of in-person service visits. The experience of Progent's IT engineers makes it possible to resolve the majority of network problems rapidly. For the most challenging problems, Progent's breadth of knowledge allows the support team to escalate support calls to world-class subject matter experts. Progent offers a convenient, web-accessible signup procedure for first-time customers to address urgent situations and Progent bills per minute with zero startup charges or minimums, so you are invoiced only for the assistance you receive. Experts you can access online include Cisco-premier CCIE network engineers, Microsoft-Certified MCSE consultants, and CISSP-certified security professionals. Find out additional information concerning Progent's remote network support expertise.
- Onsite Service
Progent provides on-site computer assistance for signed-up clients in major metropolitan areas in the U.S. Progent's on-site service personnel can operate in conjunction with Progent's online support engineers to give small and midsize companies the best of both worlds: in-person service professionals when you need them plus the on-line help of Progent's worldwide staff of IT engineers, security professionals, and business software developers. The wait time for in-person support calls is usually less than one business day. Progent requires no sign-up or retainer fee for becoming a Progent customer for on-premises service. Find out more about how and why to sign up for Progent's onsite network support.
- Phone Support
Progent's Helpdesk Outsourcing Services are intended for small and midsize businesses and local governments who need fast and dependable access to a professional Help Desk with efficient telephone support, online repair capability, and enough technical depth for all needed escalation. Since small and midsize companies usually are constrained by limited IT funds and can spare scant management bandwidth for handling IT support, Progent's Help Desk Call Center Services can be the most efficient way to make sure that small business information systems stay up and running. Learn more details about Progent's Help Desk services.
- Consulting Services
Progent provides small businesses budget-friendly availability of enterprise-class IT professionals who can deliver help with critical technologies including
- Windows Server 2019 migration services, Microsoft Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Windows Server support, Cisco network architecture, network security engineering, high availability network design, virtual server solutions, plus integration, customization and training for business programs such as accounting, ERP, reporting, sales automation, and office productivity packages. Progent can provide assistance with short-term projects including office moves and massive system migrations, extended projects such as business information application development and customization, relational database software programming and administration support, and web design, on-going support including Microsoft System Center 2012 Operations Manager (SCOM 2012) support and SCOM 2016 consulting services for IT infrastructure monitoring and system management, or emergency services like data restoration and malware removal.
- Application Server Hosting
Progent can host critical business applications such as Exchange and Microsoft SQL in order to provide small and midsize businesses with higher levels of reliability, protection, and performance than is feasible with the type of in-house data center that is realistically affordable for most small and midsize companies. Since Progent uses the same facilities that host the equipment of some of the world's largest IT companies, Progent can save you the expense of creating and maintaining the infrastructure required for world-class environmental control, electrical failover, and uninterruptible Internet access. For hosted application servers, Progent can also make sure that upgrades and revisions stay current, security and performance is constantly tracked, and systems are regularly backed up and available for full and prompt restoration. Learn additional information about Progent's hosting for Exchange and other critical applications.
- Private Cloud Hosting
Progent's Private Cloud hosting offers full hosting for all of a small or midsize organization's production servers in an environment that not only provides the top level of fault-tolerance and scalability but that is also simple for clients to migrate to a different support firm or to bring in-house when your situation warrants it. Progent's Private Cloud hosting is founded on proven virtualization technologies that allow businesses with multi-vendor networks to benefit dramatically on the costs of capital equipment, system support, and IT administration while achieving world-class dependability and an unparalleled level of vendor independence. Unlike ordinary SaaS hosting offerings, Progent's Private Cloud Hosting covers all server-centric software in one centrally managed service, can handle the multi- platform and loosely standardized environments common with small businesses, and retains ownership of the software in the customer's hands so that migrating to a new virtualized system is quick, reliable, and affordable. This avoids ending up a captive to a single hosting provider while still offering all the economies associated with ASP and SaaS hosting alternatives.
- Hybrid Cloud Planning and Integration Consulting Services
Progent offers expert remote consulting to help companies of any size connect their IT infrastructure with popular public clouds including Azure and Amazon AWS. Progent can help you to plan and manage cost-effective ecosystems that support Windows and Linux operating systems and apps in either cloud-centric solutions or in hybrid network models that utilize on-premises IT assets as well as public clouds. To assist you to integrate public clouds with networks, Progent offers a range of public cloud integration services such as Office 365 Exchange Online integration solutions with on-premises Exchange deployments, Azure design and integration services, Amazon Web Services cloud migration, and Amazon Web Marketing Service (WMS) programming and troubleshooting. Progent has more than 15 years of background delivering high-level consulting services online, and Progent can help you complete your cloud migration projects quickly and within your budget.
Progent's value-priced ProSight suite of managed services is designed to provide small and mid-size organizations with enterprise-class support and state-of-the-art technology for all aspects of information assurance and compliance. ProSight managed services available from Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Next Generation Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that incorporates cutting edge behavior machine learning tools to defend endpoint devices and physical and virtual servers against new malware attacks such as ransomware and email phishing, which easily escape traditional signature-matching AV products. ProSight Active Security Monitoring protects local and cloud resources and provides a unified platform to address the complete malware attack progression including blocking, identification, mitigation, cleanup, and post-attack forensics. Top features include one-click rollback using Windows VSS and real-time system-wide immunization against new threats. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Unified Physical and Virtual Endpoint Protection
Progent's ProSight Enhanced Security Protection (ESP) managed services offer affordable multi-layer protection for physical and virtual servers, workstations, smartphones, and Microsoft Exchange. ProSight ESP utilizes contextual security and modern behavior analysis for round-the-clock monitoring and responding to cyber assaults from all vectors. ProSight ESP offers firewall protection, penetration alerts, device control, and web filtering via cutting-edge tools packaged within a single agent accessible from a single console. Progent's data protection and virtualization experts can help your business to design and implement a ProSight ESP deployment that addresses your company's unique needs and that allows you achieve and demonstrate compliance with legal and industry information protection regulations. Progent will help you define and implement policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alarms that call for urgent action. Progent's consultants can also help you to set up and test a backup and disaster recovery solution like ProSight Data Protection Services so you can recover rapidly from a destructive cyber attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Microsoft Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services from Progent offer small and medium-sized businesses an affordable and fully managed solution for secure backup/disaster recovery (BDR). For a low monthly rate, ProSight Data Protection Services automates and monitors your backup activities and enables fast restoration of critical data, applications and virtual machines that have become unavailable or damaged as a result of hardware breakdowns, software glitches, disasters, human mistakes, or malicious attacks such as ransomware. ProSight DPS can help you protect, recover and restore files, folders, apps, system images, as well as Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to an on-promises storage device, or mirrored to both. Progent's cloud backup specialists can provide world-class expertise to set up ProSight Data Protection Services to be compliant with regulatory standards such as HIPPA, FIRPA, PCI and Safe Harbor and, when necessary, can help you to recover your business-critical information. Find out more about ProSight Data Protection Services Managed Backup and Recovery.
- ProSight WAN Watch: Infrastructure Management
ProSight WAN Watch is an infrastructure management service that makes it easy and affordable for smaller businesses to diagram, monitor, reconfigure and debug their networking hardware like routers, firewalls, and wireless controllers plus servers, printers, client computers and other devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that network diagrams are kept current, captures and manages the configuration of virtually all devices on your network, monitors performance, and sends alerts when problems are detected. By automating time-consuming management and troubleshooting processes, ProSight WAN Watch can cut hours off common tasks like network mapping, expanding your network, locating appliances that need important updates, or resolving performance problems. Find out more about ProSight WAN Watch infrastructure monitoring and management consulting.
- ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
ProSight Email Guard is Progent's email filtering and encryption platform that incorporates the services and infrastructure of top information security vendors to deliver centralized management and world-class security for your inbound and outbound email. The powerful architecture of Progent's Email Guard managed service integrates a Cloud Protection Layer with an on-premises security gateway device to offer advanced defense against spam, viruses, Dos Attacks, DHAs, and other email-borne malware. The cloud filter acts as a first line of defense and keeps most unwanted email from reaching your security perimeter. This reduces your vulnerability to inbound threats and saves system bandwidth and storage space. ProSight Email Guard's onsite gateway device adds a further level of inspection for incoming email. For outgoing email, the local gateway offers anti-virus and anti-spam filtering, DLP, and email encryption. The local gateway can also help Exchange Server to monitor and protect internal email traffic that originates and ends inside your security perimeter. Find out more about Progent's Email Guard spam filtering, virus defense, email content filtering and data loss protection.
- ProSight LAN Watch: Server and Endpoint Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring managed service that incorporates state-of-the-art remote monitoring and management (RMM) technology to help keep your IT system operating at peak levels by tracking the state of vital computers that drive your information system. When ProSight LAN Watch detects an issue, an alarm is transmitted automatically to your designated IT management staff and your Progent consultant so any potential problems can be addressed before they have a chance to disrupt productivity Find out more about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small or mid-size business can have its key servers and apps hosted in a secure Tier III data center on a fast virtual machine host configured and managed by Progent's network support professionals. Under Progent's ProSight Virtual Hosting service model, the client owns the data, the operating system software, and the applications. Because the environment is virtualized, it can be moved easily to a different hardware solution without a lengthy and difficult reinstallation process. With ProSight Virtual Hosting, your business is not tied one hosting service. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, update, find and protect data related to your IT infrastructure, processes, business apps, and services. You can instantly locate passwords or IP addresses and be alerted automatically about impending expirations of SSL certificates or warranties. By updating and organizing your IT infrastructure documentation, you can save as much as half of time thrown away looking for critical information about your network. ProSight IT Asset Management includes a common repository for holding and collaborating on all documents related to managing your business network like standard operating procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for collecting and relating IT information. Whether youíre making improvements, doing regular maintenance, or responding to an emergency, ProSight IT Asset Management delivers the knowledge you need the instant you need it. Find out more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and affordable way for small and medium-size organizations to get an objective assessment of the health of their IT system. Based on some of the leading remote monitoring and management platforms in the industry, and supervised by Progent's world-class group of IT experts, ProSight Network Audits help you see how closely the deployment of your core network devices conform to leading practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and provide immediate benefits like a more manageable Active Directory (AD) environment. Both also come with one year of state-of-the-art remote network monitoring and management (RMM). Benefits can include simpler management, better compliance with information security standards, more efficient utilization of network resources, quicker troubleshooting, more dependable backup and recovery, and higher availability. See more about Progent's ProSight Network Audits network infrastructure assessment.
The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is an affordable service based on a brief phone discussion with a Progent backup/recovery expert. The fact-finding interview is designed to assess your company's preparedness to stop or recover quickly following an attack by a ransomware variant like Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you personally to collect information about your existing security profile and backup platform, and Progent will then produce a custom Basic Security and Best Practices Report detailing how you can apply best practices to deploy a cost-effective security and backup/recovery system that aligns with your business needs. For more information, refer to The ProSight Ransomware Preparedness Report Service.
Special Advantages of Teaming with Progent
As a Microsoft-certified Partner and Small Business Specialist, Progent is a recognized expert at the baseline system software and office productivity programs important to most small and medium-size businesses. As a Cisco-qualified partner, Progent also can provide expertise for an ever more sophisticated collection of network technologies such as PIX and ASA firewalls, routers and switches, voice-over-IP solutions, and wireless networking. Furthermore, Progent's
CISSP-Certified security experts,
CISM-certified security engineers, CISA-certified security audit specialists and GIAC-qualified information assurance experts can provide a business-wide view of system protection and can help with complex security programs like SIEM solutions to help enterprises comply with business standards and government requirements for network information protection and reporting.
The breadth and depth of Progent's consulting staff bring a powerful set of advantages to clients trying to maximize the productivity of their IT system within a reasonable budget. These benefits include:
- Best Industry Practices
Progentís staff of Microsoft and Cisco Premier experts average more than ten years of hands-on professional experience, at the front lines of IT service, executing a wide range of technical tasks for a large mix of customers. Each Progent consultant shares a proven collection of personal best practices which are incorporated into company-wide leading practices training that Progent instills in its support staff. This means that you get not just world-class technical skills, but also a support engineer with proven methods for resolving actual IT problems quickly.
Learn more details about Progent's best practices for network consulting.
- Value Pricing Structure
Progent's pricing policy is to bill for remote support and on-site visits by the minute. Consequently, you pay exclusively for received support. Progent does not impose a more expensive rate for off-hours or emergency support, and Progent does not charge for travel time except for emergency calls where on-site work is less than four hours. Also, Progent imposes no service activation fee and requires no monthly commitment for support services delivered during regular business hours. Many service firms demand substantial minimum fees or bill in increments of a quarter hour or longer. Progent's one-minute pricing granularity does away with big bills for fast repairs. Another benefit of by-the-minute billing is that you will be less inclined to permit simple issues to fester until they become big ones.
Read additional information concerning Progent's value pricing for IT outsourcing.
- Complete Documentation of Network Support
Progent has developed a sophisticated service reporting system that records and formats complete documentation for all billed support activities. Unlike many independent consultants or local service firms who offer scant documentation or specifics of services done, every service provided by Progent is accompanied by full documentation. Every Progent staff member has access to the service documentation sent by every staff member to every customer. The practice of documenting and archiving support activity results in more effective service and eliminates a slew of common misfortunes such as when a support customer is effectively held captive to a consultant who refuses to let go of vital service information.
Read more concerning Progent's documentation of IT outsourcing services.
- Information Transfer
Progent is committed to information transfer from Progent's consultants to customers. By educating customers to handle technical issues that are within their scope, Progent is able to focus on offering high-value skills where Progent has few competitors. Small businesses who utilize independent service providers or who employ internal IT staffs gain when Progent transfers information about critical technology and proven processes to make their networks more reliable, secure, and efficient.
Learn more details about Progent's knowledge transfer services.
How to Contact Progent
In case your Oxnard, California business wants to contact Progent for network outsourcing, consulting, or technical support services, phone 800-993-9400 or go to Contact Progent.
Immediate Remote Technical Help
For fast remote assistance, you can call Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).