Immediate, Affordable Remote Computer Network Technical Support for Oxnard, California Small Companies
For over twenty years, Progent has specialized in providing world-quality IT support services to clients who have small-business IT budgets. Progent has built a unique service solution that features a low-overhead, seamless virtual office network, custom remote repair technology, a substantial team of consultants accredited in a broad range of technical practice areas, a Call Center operational structure that maximizes responsiveness and ensures follow-up, a global group of remote support professionals, on-site support availability for the majority of most zip codes in the U.S., and a company ethos focused on solving technical issues in the shortest time and at the lowest cost to clients.
For medium-size and enterprise companies, Progent offers co-sourcing and project management services to reinforce the skills of your internal IT service team. Co-sourcing can cut costs and help meet schedules for major IT initiatives such as application programming, disaster recovery planning and testing, security audits, office consolidations, or technology migrations and upgrades.
Progent can in addition provide access to certified experts to help your business to design and implement a sensible cloud strategy.
Key Technologies Serviced by Progent's Consultants for Businesses in Oxnard, California
Progent's nationwide team of industry certified experts offers assistance for virtually all facets of information systems used by businesses of all sizes. Technologies served by Progent in Oxnard include:
Service Delivery Alternatives for Oxnard, California Businesses
Progent offers a variety of alternatives for providing small and midsize businesses with cost-effective IT services for troubleshooting, system architecture, hosting, and IT administration. Progent's paradigm for providing IT support is based on the Help Desk operational structure common to larger IT support organizations. Progent's Helpdesk Support Model ensures rapid response, comprehensive service records, reliable follow-up, and tight cost monitoring across an array of IT support delivery options that include online troubleshooting, onsite help, top-level consulting, plus server and application hosting.
Progent's Fixed-price Managed Services for Outsourcing IT Monitoring and Management
- Remote Support
Progentís Technical Response Center (TRC) offers emergency and scheduled remote assistance for Windows, Linux, Apple, and Cisco-powered systems in the United States and worldwide. Progent's seasoned service experts can assist clients to analyze and repair hardware and software problems without the cost or delay of in-person service visits. The background of Progent's network consultants makes it possible to handle most network issues rapidly. For the most complex issues, Progent's breadth of expertise makes it possible to escalate troubleshooting tasks to advanced subject matter experts. Progent provides a convenient, web-accessible registration procedure for first-time customers to accommodate urgent network problems and Progent charges by the minute with zero sign-up fees or time minimums, so you are invoiced only for the assistance you receive. Specialists available online include Cisco-certified CCIE network engineers, Microsoft-Premier MCSEs, and GIAC-certified security engineers. Find out more information about Progent's remote computer support services.
- On-site Support
Progent provides on-site computer support for registered clients in major metropolitan areas in the United States. Progent's on-site support personnel can operate in conjunction with Progent's online service experts to give small and midsize companies the best of both worlds: hands-on service professionals when you require them plus the remote help of Progent's worldwide team of network engineers, security specialists, and business software programmers. The wait time for in-person support calls is usually under one business day. Progent requires no start-up or retainer charge for registering as a Progent customer for onsite service. Find out more about why to register for Progent's in-person network support.
- Help Desk
Progent's Standard Help Desk Services provide small businesses a complete solution that handles all facets of online Level 1 desktop technical support from initial requests through ticketing, screen sharing, progress tracking, problem resolution, and management reports. Progent provides help desk services at a significant discount from Progent's normal Level 1 desktop support rates, and Progent can provide the option of rapid on-demand escalation to subject matter experts to handle complex issues. for more information, refer to Help Desk Services.
- Consulting Services
Progent offers small businesses budget-friendly availability of world-class consultants who can provide assistance with vital products and technologies such as
- Windows Server 2019 migration consulting, Microsoft Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Windows Server support, Cisco network design, network security consulting, high availability network design, virtual server strategies, plus integration, customization and support for small business programs such as financials, ERP and MRP, business analytics, CRM, and office productivity software. Progent can provide assistance with one-shot projects such as office moves and massive software migrations, extended initiatives such as management information application programming and customization, relational database application development and administration services, and web development, on-going services including Microsoft System Center 2012 Operations Manager support and SCOM 2016 consulting services for network monitoring and system administration, or urgent response such as disaster recovery and malware removal.
- Application Server Hosting
Progent offers hosting for key business applications like Microsoft Exchange Server and MS SQL in order to provide small and midsize businesses with greater levels of dependability, protection, and recoverability than is possible with the class of internal data center that is practical for the majority of small organizations. Because Progent uses the same facilities that host the gear of many of the world's biggest information technology organizations, Progent can save you the investment in building and maintaining the systems required for world-class cooling, power backup, and redundant Internet connectivity. For managed applications, Progent can also see to it that patches and service packs stay current, security and performance is continually tracked, and systems are consistently backed up and ready for complete and prompt recovery. Find out more about Progent's hosting for Exchange Server and other critical applications.
- Private Cloud Hosting
Progent's Private Cloud hosting service offers full hosting services for the entirety of a small or midsize organization's servers in an environment that not only delivers the highest degree of dependability and extensibility but that is also easy for clients to migrate to a different support provider or to move in-house if your situation warrants it. Progent's Private Cloud hosting is founded on tested virtual server technologies that permit small businesses with mixed environments to benefit significantly on the expense of capital equipment, system maintenance, and network management while getting enterprise-class reliability and an unparalleled level of vendor independence. In contrast to ordinary SaaS hosting offerings, Progent's Private Cloud Hosting Service covers all server-based software in one centrally managed service, can support the mixed- OS and non- standardized networks common with smaller businesses, and keeps control of the licenses in the customer's possession so that moving to a different virtualized system is quick, safe, and inexpensive. This avoids ending up a prisoner of a specific hosting service while still offering all the savings related to ASP and SaaS hosting alternatives.
- Hybrid Cloud Planning and Integration Consulting
Progent offers expert remote consulting support to help companies of all sizes connect their IT infrastructure with leading public cloud platforms such as Microsoft Azure and Amazon AWS. Progent can help you to design and administer cost-effective environments that can include Windows and Linux systems and applications in either cloud-based systems or in hybrid architectures that combine physical resources as well as cloud services. To help you to incorporate public clouds with physical datacenters, Progent offers a range of public cloud integration support services that include Office 365 integration with on-premises installations of Exchange, Microsoft Azure design and deployment consulting, Amazon Web Services cloud migration, and Amazon Web Marketing Service programming and troubleshooting. Progent has over 15 years of experience delivering advanced consulting expertise remotely, and Progent can help you successfully carry out your cloud integration initiatives on schedule and affordably.
Progent's affordable ProSight suite of managed services is intended to provide small and mid-size businesses with enterprise-class support and cutting-edge technology for all aspects of information assurance. ProSight managed services available from Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection service that utilizes cutting edge behavior analysis technology to defend endpoint devices and physical and virtual servers against modern malware attacks such as ransomware and email phishing, which routinely evade legacy signature-based AV tools. ProSight Active Security Monitoring protects on-premises and cloud resources and provides a unified platform to manage the entire malware attack lifecycle including blocking, infiltration detection, containment, remediation, and post-attack forensics. Key features include single-click rollback using Windows VSS and real-time system-wide immunization against new attacks. Read more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Unified Endpoint Protection
Progent's ProSight Enhanced Security Protection services deliver affordable in-depth protection for physical servers and virtual machines, workstations, smartphones, and Exchange email. ProSight ESP uses adaptive security and modern behavior analysis for continuously monitoring and responding to security threats from all attack vectors. ProSight ESP provides two-way firewall protection, penetration alerts, endpoint control, and web filtering via leading-edge tools incorporated within one agent accessible from a unified console. Progent's data protection and virtualization consultants can help you to design and implement a ProSight ESP environment that meets your company's specific needs and that helps you achieve and demonstrate compliance with government and industry information security standards. Progent will assist you specify and configure security policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alerts that call for immediate attention. Progent's consultants can also assist you to set up and verify a backup and restore system like ProSight Data Protection Services so you can recover rapidly from a destructive security attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Exchange email filtering.
- ProSight DPS: Managed Cloud Backup
ProSight Data Protection Services from Progent provide small and mid-sized businesses an affordable and fully managed service for secure backup/disaster recovery. For a low monthly price, ProSight DPS automates your backup processes and enables rapid recovery of vital files, applications and VMs that have become lost or corrupted due to hardware breakdowns, software glitches, disasters, human mistakes, or malware attacks like ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, applications, system images, as well as Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to a local device, or mirrored to both. Progent's BDR specialists can deliver world-class expertise to set up ProSight DPS to to comply with government and industry regulatory standards like HIPPA, FINRA, PCI and Safe Harbor and, whenever needed, can help you to recover your critical data. Find out more about ProSight Data Protection Services Managed Backup and Recovery.
- ProSight WAN Watch: Network Infrastructure Management
Progentís ProSight WAN Watch is a network infrastructure management service that makes it easy and inexpensive for small and mid-sized businesses to diagram, monitor, reconfigure and troubleshoot their connectivity hardware like routers and switches, firewalls, and wireless controllers as well as servers, printers, client computers and other networked devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that network maps are kept current, captures and manages the configuration of almost all devices on your network, monitors performance, and generates alerts when problems are detected. By automating time-consuming network management processes, WAN Watch can knock hours off common tasks such as making network diagrams, reconfiguring your network, finding devices that need critical software patches, or identifying the cause of performance problems. Learn more details about ProSight WAN Watch network infrastructure management consulting.
- ProSight Email Guard: Spam Filtering, Data Leakage Protection and Content Filtering
ProSight Email Guard is Progent's email filtering and encryption solution that incorporates the services and infrastructure of top data security vendors to provide centralized control and world-class security for your email traffic. The powerful structure of Progent's Email Guard managed service integrates a Cloud Protection Layer with an on-premises security gateway appliance to offer advanced protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-based malware. The Cloud Protection Layer serves as a preliminary barricade and keeps most threats from reaching your security perimeter. This reduces your exposure to external attacks and conserves system bandwidth and storage space. ProSight Email Guard's on-premises security gateway device provides a further layer of analysis for incoming email. For outbound email, the onsite gateway offers AV and anti-spam protection, protection against data leaks, and email encryption. The local gateway can also help Exchange Server to monitor and safeguard internal email that originates and ends inside your security perimeter. Learn more about Progent's Email Guard spam filtering, virus blocking, email content filtering and data leakage protection.
- ProSight LAN Watch: Server and Desktop Monitoring and Management
ProSight LAN Watch is Progentís server and desktop remote monitoring service that incorporates state-of-the-art remote monitoring and management (RMM) techniques to help keep your IT system operating efficiently by checking the state of vital computers that power your business network. When ProSight LAN Watch uncovers an issue, an alarm is transmitted automatically to your designated IT management personnel and your Progent engineering consultant so any potential problems can be addressed before they can impact productivity Learn more details about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small business can have its critical servers and apps hosted in a secure Tier III data center on a high-performance virtual machine host set up and maintained by Progent's IT support professionals. With the ProSight Virtual Hosting service model, the client owns the data, the operating system platforms, and the applications. Since the environment is virtualized, it can be moved easily to an alternate hosting solution without requiring a time-consuming and difficult reinstallation procedure. With ProSight Virtual Hosting, you are not tied one hosting service. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, maintain, find and protect data related to your IT infrastructure, procedures, business apps, and services. You can instantly locate passwords or serial numbers and be warned about impending expirations of SSL certificates or warranties. By updating and managing your IT documentation, you can save as much as 50% of time spent looking for critical information about your network. ProSight IT Asset Management features a common location for holding and collaborating on all documents required for managing your business network like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also supports advanced automation for gathering and relating IT data. Whether youíre planning enhancements, doing regular maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the data you need when you need it. Learn more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and affordable alternative for small and mid-size businesses to get an unbiased evaluation of the health of their information system. Based on some of the top remote monitoring and management (RMM) tools available, and overseen by Progent's certified team of IT professionals, ProSight Network Audits help you see how well the deployment of your essential network assets conform to industry leading practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver immediate ROI like a more manageable Active Directory environment. Both versions also come with one year of advanced remote network monitoring and management (RMM). Benefits can include easier network management, improved compliance with information security requirements, higher utilization of network resources, faster problem resolution, more dependable backup and restore, and less downtime. Read more about Progent's ProSight Network Audits network infrastructure review.
Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is an affordable service built around a phone discussion with a Progent information assurance expert. The interview is designed to help evaluate your company's ability either to block or recover quickly following an assault by a ransomware strain like Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you directly to collect information concerning your existing antivirus tools and backup/recovery platform, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can apply industry best practices to deploy an efficient AV and backup environment that aligns with your business needs. For additional information, refer to Progent's ProSight Ransomware Preparedness Report Service.
Unique Benefits of Working with Progent
As a Microsoft-certified Partner and Small Business Specialist, Progent is an acknowledged leader in supporting the fundamental network software and productivity programs important to most small and medium-size businesses. As a Cisco-authorized partner, Progent also can provide help for an increasingly complex collection of network products including firewalls, routers and switches, voice-over-IP solutions, and wireless connectivity. Furthermore, Progent's
CISSP-Certified security experts,
CISM-qualified security engineers, CISA-authorized security audit specialists and GIAC-authorized information assurance experts can provide a business-wide perspective on system protection and can assist with advanced security projects such as SIEM solutions to help enterprises comply with industry standards and government mandates for IT information protection and reporting.
The breadth and size of Progent's consulting team bring a powerful array of benefits to customers trying to maximize the business value of their IT network within an affordable budget. These benefits include:
- Best Industry Service Methodology
Progentís team of Microsoft and Cisco Premier Certified experts average more than a decade of hands-on industry experience, at the front lines of IT service, executing a broad range of technical projects for a large mix of clients. Every Progent consultant shares a proven collection of personal best practices which are combined into company-wide best practices training that Progent instills in its consulting team. This guarantees that you get not just expert IT help, but also a consultant with field-tested methods for repairing real-world IT problems efficiently.
Learn more concerning Progent's best practices for network consulting.
- Value Pricing Structure
Progent's pricing policy is to bill for online support and on-site visits per minute. As a result, you pay just for delivered services. Progent does not demand a more expensive rate for off-hours or urgent service, and Progent does not bill for travel time except for urgent support where on-site work is less than four hours. In addition, Progent imposes no startup fee and asks no monthly commitment for services delivered during regular working hours. Many service firms demand large minimum fees or bill in increments of fifteen minutes or longer. Progent's one-minute pricing granularity eliminates king-size bills for fast repairs. Another benefit of by-the-minute pricing is that clients won't be tempted to allow minor problems to fester until they grow into big problems.
Find out more details concerning Progent's value pricing for IT outsourcing.
- Comprehensive Documentation of Network Support
Progent has developed a comprehensive service reporting system that stores and formats complete documentation for all delivered support activities. Unlike some freelance consultants or small support organizations who provide minimal documentation or specifics of services performed, every service provided by Progent is accompanied by full documentation. Every Progent consultant has access to the support reports given by each consultant to each client. The practice of documenting and organizing service activity results in more effective support and avoids a variety of common misfortunes such as when a service client is virtually held hostage to a consultant who refuses to let go of the keys to the kingdom.
Read more concerning Progent's documentation of IT outsourcing services.
- Information Transfer
Progent is committed to information transfer from Progent's support experts to customers. By educating customers to handle technical issues that are within their scope, Progent can focus on offering high-value skills where Progent has few competitors. Small businesses who utilize freelance consultants or who employ internal support personnel gain when Progent transfers information about critical technology and tested processes to make their IT environments more reliable, protected, and productive.
Find out more concerning Progent's knowledge transfer services.
How to Contact Progent
In case your Oxnard, California company needs to contact Progent about network outsourcing, consulting, or tech support, call 800-993-9400 or go to Contact Progent.
Immediate Online Technical Support
For fast online support, you can contact Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).