Expert Online Troubleshooting for Oxnard, California Small Business Computers from Certified Consultants
Small businesses have typically been ignored by major network service organizations. Many small companies allow themselves to become excessively reliant on individual consultants or small support firms who lack the bandwidth or extensive skill sets to respond quickly or effectively to network crises. Still other small companies resort to mass-market service firms that employ technicians able to offer standardized solutions to ordinary problems but who do not have the experience and versatility to deal with the variety of environments and absence of standards that characterizes small business IT systems.
Progent's proven methodology for providing low-cost and successful network service to small businesses has made Progent among the premiere Microsoft-certified IT consulting firms in the industry. Progent has delivered remote help to small businesses in every state in the United States (See Progent's client testimonials).
For larger companies, Progent can provide co-sourcing services to reinforce the skills of your in-house IT service team. Co-sourcing can reduce expenses and minimize technical risks for major IT initiatives like software design and development, business continuity planning and testing, network security evaluations, merging datacenters, or software migrations and upgrades.
Progent can in addition provide the services of accredited experts to help your business to design and execute a sensible cloud strategy.
Key Practice Areas Serviced by Progent for Office Networks in Oxnard, California
Progent's group of industry certified experts offers support for virtually all aspects of information technology found in businesses of any size. Technologies served by Progent in Oxnard include:
Service Delivery Options for Oxnard, California Businesses
Progent has a variety of options for providing small businesses and local governments with cost-effective IT services for technical support, system architecture, hosting services, and network administration. Progent's model for delivering computer support services is based on the Help Desk structure common to larger IT organizations. Progent's Contact Center Support Model ensures rapid support, thorough activity documentation, consistent follow-through, and strict expense monitoring for a range of network service delivery alternatives that include online repairs, on-premises support, top-level consulting, as well as server and application hosting.
Progent's Fixed-price Managed Services for Remote IT Management
- Online Service
Progentís Technical Response Center (TRC) provides emergency and routine online service for Microsoft Windows, Linux, Apple, and Cisco-powered environments in the U.S. and worldwide. Progent's certified support experts can assist customers to troubleshoot and repair hardware and software problems without the cost or delay of travel for onsite service visits. The background of Progent's network engineers allows them to resolve most IT issues quickly. For complex problems, Progent's breadth of knowledge makes it possible to escalate trouble tickets to advanced subject matter experts. Progent provides a convenient, web-based signup procedure for first-time clients to accommodate emergency situations and Progent bills per minute with zero startup charges or time minimums, so you are invoiced only for the assistance you receive. Specialists you can access online include Cisco-certified CCIEs, Microsoft-Premier MCSEs, and GIAC-certified security professionals. Learn additional details concerning Progent's remote network troubleshooting services.
- Onsite Support
Progent offers on-site computer assistance for signed-up clients in larger cities in the United States. Progent's onsite support technicians can work in tandem with Progent's remote service experts to deliver small and midsize companies the optimal solution: on-premises service technicians when you require them plus the on-line expertise of Progent's worldwide team of network engineers, security specialists, and business application developers. The wait time for in-person service visits is usually less than one business day. Progent requires no start-up or retainer charge for becoming a Progent client for on-premises service. Learn more concerning why to sign up for Progent's in-person network service.
- Phone Support
Progent's Standard Help Desk Services offer small organizations an end-to-end service desk solution that manages all aspects of online desktop support from initial requests through ticketing, screen sharing, status tracking, problem solving, and reporting. Progent provides call desk services at a substantial discount from Progent's regular desktop service rates, and Progent offers the additional option of rapid as-needed escalation to Level 2 and Level 3 experts to resolve the most problems. for more information, visit Online Help Desk Services for Small Businesses.
- IT Consulting Services
Progent provides small and midsize companies budget-friendly availability of enterprise-class consultants who can provide help with critical technologies including
- Windows Server 2019 migration consulting, Microsoft Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Windows Server and application expertise, Cisco network architecture, company-wide network protection engineering, non-stop it system engineering, virtualization solutions, plus integration, customization and training for business software including accounting, ERP, business analytics, CRM, and office productivity suites. Progent can help with one-time projects such as office moves and massive software upgrades, longer term initiatives like management analytics software development and customization, relational database software development and administration support, and web development, on-going support including System Center 2012 Operations Manager support and SCOM 2016 consulting services for network monitoring and network management, or urgent response like data restoration and malware cleanup.
- Application Server Hosting
Progent offers hosting for key business applications like Exchange Server and Microsoft SQL in order to provide small companies with greater degrees of availability, protection, and performance than is possible using the class of on-site data center that is achievable for the majority of small and midsize businesses. Since Progent uses the same data centers that support the equipment of some of the world's largest information technology companies, Progent can save you the cost of building and maintaining the systems needed for enterprise-class environmental control, power failover, and redundant Internet access. For hosted application servers, Progent can also ensure that patches and service packs remain current, security and efficiency is constantly monitored, and systems are regularly backed up and ready for complete and rapid restoration. Find out additional information about Progent's hosting for Microsoft Exchange Server and other mission-critical applications.
- Private Cloud Hosting Services
Progent's Private Cloud hosting service offers full hosting for all of a small or midsize company's servers in a setting that not only delivers the highest degree of fault-tolerance and expandability but that is in addition simple for clients to transfer to a different support provider or to bring internally whenever your situation calls for it. Progent's Private Cloud hosting service is founded on tested virtualization techniques that allow businesses with multi-vendor environments to benefit dramatically on the expense of hardware, system support, and IT administration while getting world-class availability and an unparalleled level of vendor flexibility. Unlike conventional Software as a Service (SaaS) hosting models, Progent's Private Cloud Hosting Service covers all server-centric software in a single centrally administered service, can handle the multi- OS and non- standardized networks typical of smaller businesses, and keeps ownership of the software licenses in the client's hands so that moving to a new virtualized host is fast, safe, and affordable. This eliminates ending up a captive to a specific hosting service while still offering all the economies associated with SaaS hosting alternatives.
- Hybrid Cloud Migration Consulting
Progent offers advanced online support services to help businesses of any size connect their IT infrastructure with leading public cloud platforms such as Microsoft Azure and Amazon Web Services (AWS). Progent can help your it team to plan and administer hybrid environments that support Windows and Linux operating systems and applications in either cloud-only systems or in hybrid topologies that combine physical resources along with public clouds. To help you to incorporate public clouds with physical datacenters, Progent offers a variety of public cloud integration support services such as Office 365 integration solutions with on-premises Exchange deployments, Microsoft Azure design and deployment consulting, Amazon AWS cloud integration support, and Amazon Web Marketing Service programming and debugging. Progent has over 15 years of background delivering high-level consulting support online, and Progent can make sure you complete your cloud integration initiatives quickly and affordably.
Progent's affordable ProSight suite of managed services is designed to provide small and mid-size organizations with enterprise-class support and state-of-the-art technology for all aspects of information assurance and compliance. Managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring (ASM): Endpoint Protection and Ransomware Recovery
ProSight Active Security Monitoring is an endpoint protection solution that utilizes next generation behavior-based machine learning tools to defend endpoint devices and physical and virtual servers against new malware assaults like ransomware and email phishing, which routinely get by legacy signature-based anti-virus products. ProSight ASM protects local and cloud-based resources and offers a single platform to manage the entire threat progression including protection, detection, containment, cleanup, and post-attack forensics. Key features include one-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against newly discovered threats. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Unified Physical and Virtual Endpoint Security
ProSight Enhanced Security Protection services deliver economical in-depth security for physical and virtual servers, workstations, mobile devices, and Exchange email. ProSight ESP uses adaptive security and advanced machine learning for round-the-clock monitoring and reacting to security threats from all vectors. ProSight ESP delivers firewall protection, penetration alarms, device control, and web filtering via leading-edge tools incorporated within a single agent accessible from a single control. Progent's data protection and virtualization consultants can assist your business to plan and configure a ProSight ESP environment that addresses your organization's unique requirements and that allows you demonstrate compliance with government and industry data protection regulations. Progent will assist you specify and implement policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alarms that require urgent action. Progent can also assist you to install and test a backup and disaster recovery solution such as ProSight Data Protection Services so you can recover rapidly from a destructive cyber attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Exchange email filtering.
- ProSight DPS: Managed Cloud Backup
ProSight Data Protection Services from Progent offer small and mid-sized businesses an affordable end-to-end service for secure backup/disaster recovery (BDR). Available at a low monthly rate, ProSight DPS automates your backup processes and allows fast restoration of vital files, apps and virtual machines that have become unavailable or damaged as a result of component breakdowns, software bugs, natural disasters, human error, or malicious attacks such as ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to a local device, or mirrored to both. Progent's BDR consultants can deliver advanced support to configure ProSight Data Protection Services to to comply with regulatory standards such as HIPPA, FIRPA, and PCI and, whenever necessary, can assist you to restore your critical information. Find out more about ProSight Data Protection Services Managed Backup and Recovery.
- ProSight WAN Watch: Infrastructure Management
ProSight WAN Watch is a network infrastructure management service that makes it simple and inexpensive for small and mid-sized businesses to map out, monitor, enhance and troubleshoot their connectivity appliances like switches, firewalls, and wireless controllers plus servers, printers, endpoints and other networked devices. Incorporating cutting-edge RMM technology, WAN Watch ensures that infrastructure topology diagrams are always updated, captures and manages the configuration information of virtually all devices connected to your network, tracks performance, and generates alerts when potential issues are discovered. By automating tedious management and troubleshooting activities, WAN Watch can cut hours off ordinary tasks like network mapping, reconfiguring your network, finding appliances that require critical software patches, or isolating performance bottlenecks. Find out more about ProSight WAN Watch network infrastructure management services.
- ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Content Filtering
ProSight Email Guard is Progent's email filtering and encryption platform that uses the technology of leading data security companies to provide centralized management and world-class security for your inbound and outbound email. The powerful structure of Email Guard managed service integrates a Cloud Protection Layer with an on-premises gateway appliance to offer advanced protection against spam, viruses, Dos Attacks, DHAs, and other email-borne threats. ProSight Email Guard's cloud filter acts as a first line of defense and keeps most threats from making it to your security perimeter. This decreases your vulnerability to external threats and saves system bandwidth and storage space. ProSight Email Guard's on-premises security gateway device adds a further layer of inspection for incoming email. For outbound email, the onsite gateway provides AV and anti-spam protection, protection against data leaks, and encryption. The local security gateway can also help Exchange Server to track and safeguard internal email that stays inside your security perimeter. Find out more about Progent's Email Guard spam filtering, virus defense, content filtering and data loss protection.
- ProSight LAN Watch: Server and Endpoint Remote Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring service that incorporates state-of-the-art remote monitoring and management techniques to keep your IT system running at peak levels by tracking the state of vital assets that power your information system. When ProSight LAN Watch detects a problem, an alert is sent immediately to your designated IT management staff and your Progent engineering consultant so that all looming issues can be addressed before they have a chance to impact your network Find out more details about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and applications hosted in a protected Tier III data center on a fast virtual machine host configured and managed by Progent's IT support professionals. With Progent's ProSight Virtual Hosting service model, the customer owns the data, the OS platforms, and the applications. Since the system is virtualized, it can be moved easily to a different hosting solution without requiring a time-consuming and technically risky reinstallation process. With ProSight Virtual Hosting, your business is not tied a single hosting service. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, maintain, find and safeguard information about your network infrastructure, processes, applications, and services. You can quickly locate passwords or serial numbers and be alerted about upcoming expirations of SSL certificates or domains. By cleaning up and organizing your IT documentation, you can save as much as 50% of time thrown away trying to find critical information about your IT network. ProSight IT Asset Management features a centralized repository for storing and sharing all documents required for managing your business network such as recommended procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for gathering and relating IT information. Whether youíre making improvements, doing maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the data you need as soon as you need it. Learn more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and low-cost alternative for small and medium-size businesses to obtain an objective assessment of the health of their IT system. Based on some of the top remote monitoring and management tools in the industry, and overseen by Progent's world-class group of IT experts, ProSight Network Audits help you see how closely the configuration of your core network devices adhere to industry best practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and provide instant ROI such as a more manageable Active Directory environment. Both versions also come with one year of cutting-edge remote network monitoring and management (RMM). Advantages can include easier network management, improved compliance with government and industry security requirements, more efficient utilization of network assets, faster problem resolution, more dependable backup and recovery, and higher availability. See more about Progent's ProSight Network Audits IT infrastructure assessment.
The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is a low-cost service built around a brief interview with a Progent backup/recovery consultant. The fact-finding interview is intended to help evaluate your company's preparedness either to stop or recover rapidly after an attack by a ransomware strain like Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you personally to gather information concerning your existing antivirus tools and backup/recovery platform, and Progent will then deliver a custom Basic Security and Best Practices Report detailing how you can follow industry best practices to create an efficient AV and backup environment that meets your company's needs. For additional information, refer to Progent's ProSight Ransomware Preparedness Report.
Why Progent Offers the Right Alternative for Oxnard, California Businesses
Progent's size, scope of information technology skill, and experience with corporate network support enable small companies to avoid the problems associated with excessive dependence on small service organizations or individual consultants.
Working with Progent's Experts allows your small business to:
- Prevent Over Dependence on Individual Support Consultants
For IT support, small businesses often rely heavily on independent consultants. Though individual support providers carry lower overhead than more substantial support organizations and can afford to bill apparently smaller rates, they are often spread too thin to respond quickly to critical situations. If an independent consultant is occupied with another customer, sick, on travelling, or in training, the lack of backup personnel may require your business to wait for assistance during an emergency. The more your small business grows, network unavailability or problems with line-of-business programs get more expensive. The dollars you thought you were saving on an independent consultant can evaporate fast due to lost output. Also, when freelance engineers confront new problems, the lack of a big engineering group to count on for help forces them to learn with the meter running while your business ends up with the costs for their ongoing education.
- Gain Access to Certified Professionals in Advanced Information Technology Solutions
Many small service organizations or freelance engineers specializing in small company network consulting may excel at delivering routine fixes but don't have the background to work cost-effectively with complex network environments that have a variety of operating systems, multiple sites, Voice over IP systems, remote workforces, integrated accounting and operational software, eCommerce, and specialized line-of-business applications. Progent's background with worldwide companies and Progent's large team of specialists can benefit your business because big-company networks are characteristically complex, support issues require in-depth knowledge in many technical areas, and reaching a high degree of robustness, reliability, and protection requires enterprise-proven best practices.
- Create a Solid Foundation for Seamless Growth
Small businesses typically begin with a network cobbled together on a tight budget. Lacking a strong basis, a series of improvised repairs commonly get piled onto of a tenuous foundation. As a business evolves, stability and expandability issues can obstruct the success of the business. Such networks require proper assessment, smart strategic planning, and in-depth expertise to upgrade to an IT environment that can provide the reliable foundation to meet critical business requirements and support future growth.
- Partner with Solution Finders, Not Product Resellers
Smaller businesses need direction and education to navigate through an increasingly complicated array of technology alternatives available for accelerating business growth and improving productivity. They do not need a network engineer or service organization that tries to promote a product. Progent eliminates conflicted motives by not reselling any products. Progent sells services exclusively. This allows Progent to align consulting support services with the genuine interests of clients. Mixing IT consulting and product reselling can result in a conflict where the proposed solution is based on a predetermined technology rather than being driven by the actual requirements of a client.
If your Oxnard, California company needs to contact Progent about IT outsourcing, consulting, or tech support services, call 800-993-9400 or go to Contact Progent.
Immediate Online Network Assistance
For immediate remote support, you can contact Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).