Low-cost Network Tech Support from Microsoft and Cisco certified Experts for Companies in Oxnard, CA
By offering professional support whenever you need it, providing in-depth knowledge for key business applications, offering high-value services like virtual server hosting, billing only for help you receive, and charging no setup or retainer fees for standard services, Progent helps you to maximize the competitive value of your It network and cut support expenses. Progent appreciates that network security, reliability, and efficiency are just as important to small companies as to major corporations but that small organizations don't have the economy of scale to invest aggressively in computer networks and in-house service staffs. Progent's basic competitive advantage is that no network support organization can match Progent's ability to deliver the IT support your business requires whenever you need it and at a cost you can justify.
For larger companies, Progent offers co-sourcing and project management support to supplement the technical skills of your in-house IT service staff. Co-sourcing can reduce expenses and minimize technical risks for big projects such as application development, business continuity planning and testing, network security evaluations, merging datacenters, or software migrations.
Progent can in addition provide access to accredited consultants to assist your company to design and execute your cloud computing strategy.
Primary IT Areas Supported by Progent for Businesses in Oxnard, California
Progent offers the support of certified experts for all facets of information technology found in small and midsize companies and local governments. Technologies supported by Progent's consultants include:
Support Delivery Options for Oxnard, California Companies
Progent offers a variety of options for providing small companies and local governments with cost-effective computer services for troubleshooting, consulting, hosting, and network administration. Progent's model for delivering IT support services is built on the Help Desk Call Center structure familiar to larger IT support organizations. Progent's Help Desk Support Model promotes rapid response, comprehensive activity documentation, reliable follow-through, and tight cost monitoring across a range of IT support delivery modes that include online troubleshooting, in-person support, high-end consulting, as well as server and application hosting.
Progent's Fixed-price Managed Services for Remote IT Monitoring and Management
- Remote Support
Progentís Technical Response Center provides urgent and scheduled online service for Microsoft Windows, Linux, Apple OS X, and Cisco-based environments in the United States and worldwide. Progent's certified service experts can help clients to analyze and fix network issues without the cost or time loss of on-premises service calls. The background of Progent's network engineers allows them to handle most IT problems rapidly. For the most complex problems, Progent's depth of expertise makes it possible to escalate trouble tickets to advanced subject matter experts. Progent provides a streamlined, web-accessible registration procedure for first-time customers to accommodate urgent network problems and Progent charges per minute with no startup fees or minimums, so you are invoiced only for the support you receive. Specialists you can access online include Cisco-certified CCIE network engineers, Microsoft-Premier MCSE consultants, and CISA-certified security professionals. Find out more details about Progent's remote computer troubleshooting expertise.
- Onsite Support
Progent offers on-site computer assistance for signed-up clients in major metropolitan areas in the United States. Progent's onsite support technicians can operate in tandem with Progent's remote service engineers to deliver small companies the optimal solution: onsite support technicians when you need them plus the on-line expertise of Progent's worldwide staff of IT consultants, security professionals, and business application developers. The response time for in-person support visits is typically less than one business day. There is no start-up or retainer fee for becoming a Progent customer for on-premises service. Find out more concerning why to register for Progent's onsite computer service.
- Help Desk
Progent's Standard Help Desk Services provide smaller businesses a comprehensive service desk solution that manages all aspects of online desktop technical support from initial requests through ticketing, remote desktop control, progress tracking, problem solving, and reporting. Progent provides help desk services at a significant discount from Progent's regular Level 1 desktop support rates, and Progent can provide the additional option of rapid on-demand escalation to subject matter experts to handle complex issues. To learn more, refer to Help Desk Services.
- Consulting Services
Progent offers small companies affordable availability of world-class consultants who can provide assistance with critical products and technologies including
- Windows Server 2019 migration services, Microsoft Windows 2016 Hyper-V hybrid cloud solutions, Windows Server expertise, Cisco network infrastructure, network protection engineering, high availability network design, virtual server strategies, plus integration, programming and support for business applications including accounting, ERP and MRP, reporting, CRM, and productivity suites. Progent can help with one-time projects such as site relocations and major software upgrades, longer term projects like business reporting application development and customization, database application programming and DBA support, and web development, on-going services such as System Center 2012 Operations Manager (SCOM 2012) support and SCOM 2016 consulting services for network monitoring and network management, or emergency response like disaster recovery and virus cleanup.
- Application Server Hosting
Progent offers hosting for key business applications such as Exchange Server and Microsoft SQL in order to provide small and midsize businesses with greater levels of dependability, security, and recoverability than is feasible using the class of on-site data center that is practical for the majority of small and midsize businesses. Since Progent utilizes the same data centers that host the gear of some of the planet's biggest information technology organizations, Progent can eliminate the cost of creating and maintaining the infrastructure required for world-class environmental control, electrical failover, and uninterruptible Internet access. For managed application servers, Progent can also make sure that upgrades and service packs remain current, protection and efficiency is constantly monitored, and systems and data files are consistently backed up and ready for complete and rapid restoration. Find out more about Progent's hosting for Exchange Server and other mission-critical applications.
- Private Cloud Hosting
Progent's Private Cloud hosting service provides comprehensive hosting for all of a small company's production servers in a setting that not only provides the top degree of dependability and extensibility but that is also convenient for clients to migrate to another support firm or to move internally when your circumstance warrants it. Progent's Private Cloud hosting is structured around proven virtual server techniques that permit businesses with multi-vendor environments to benefit significantly on the costs of hardware, system maintenance, and IT administration while achieving world-class availability and an unparalleled level of vendor options. Unlike ordinary Software as a Service (SaaS) hosting models, Progent's Private Cloud Hosting encompasses all server-based applications in one centrally administered solution, can handle the multi- OS and non- standardized networks typical of small companies, and retains ownership of the software in the customer's hands so that migrating to a new virtualized system is fast, safe, and inexpensive. This eliminates ending up a prisoner of a single hosting provider while still providing all the savings related to SaaS hosting services.
- Hybrid Cloud Planning and Integration Services
Progent can provide advanced online support services to help businesses of all sizes integrate their information networks with leading public cloud platforms such as Microsoft Azure and Amazon Web Services (AWS). Progent can help you to design and administer cost-effective environments that can include Windows and Linux operating systems and apps in both cloud-based solutions or in hybrid network models that seamlessly combine on-premises IT assets as well as public clouds. To assist you to integrate public clouds with networks, Progent can provide a variety of cloud migration support services that include Office 365 integration with on-premises installations of Exchange, Microsoft Azure design and integration services, Amazon Web Services cloud migration, Amazon Web Marketing Service (WMS) programming and debugging, and Google Cloud Platform (GCP) planning and integration expertise. Progent has more than 20 years of background providing advanced consulting services remotely, and Progent can make sure you complete your cloud integration initiatives on schedule and within your budget.
Progent's value-priced ProSight suite of managed services is intended to provide small and mid-size organizations with enterprise-class support and cutting-edge technology for all facets of information assurance and compliance. Managed services available from Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring (ASM): Next Generation Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint protection solution that utilizes next generation behavior-based analysis technology to guard endpoints and servers and VMs against new malware attacks such as ransomware and email phishing, which routinely evade legacy signature-based AV products. ProSight ASM protects local and cloud-based resources and provides a single platform to manage the complete malware attack lifecycle including protection, infiltration detection, containment, cleanup, and post-attack forensics. Key capabilities include one-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against newly discovered threats. Find out more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Unified Physical and Virtual Endpoint Security
Progent's ProSight Enhanced Security Protection managed services offer economical in-depth protection for physical servers and virtual machines, workstations, smartphones, and Exchange email. ProSight ESP utilizes contextual security and advanced heuristics for round-the-clock monitoring and reacting to cyber threats from all vectors. ProSight ESP delivers two-way firewall protection, penetration alarms, endpoint control, and web filtering through leading-edge tools packaged within one agent accessible from a unified console. Progent's data protection and virtualization experts can help your business to plan and configure a ProSight ESP deployment that addresses your company's unique requirements and that helps you achieve and demonstrate compliance with government and industry information protection regulations. Progent will assist you define and implement policies that ProSight ESP will manage, and Progent will monitor your network and respond to alerts that require urgent action. Progent can also help you to install and verify a backup and disaster recovery solution like ProSight Data Protection Services (DPS) so you can get back in business rapidly from a potentially disastrous security attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Microsoft Exchange email filtering.
- ProSight Data Protection Services: Managed Backup
ProSight Data Protection Services from Progent provide small and mid-sized organizations a low cost and fully managed solution for reliable backup/disaster recovery (BDR). Available at a low monthly rate, ProSight DPS automates your backup activities and enables rapid restoration of vital data, applications and virtual machines that have become lost or damaged as a result of hardware breakdowns, software bugs, disasters, human mistakes, or malware attacks such as ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, applications, system images, as well as Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to a local device, or mirrored to both. Progent's cloud backup specialists can deliver advanced expertise to configure ProSight Data Protection Services to be compliant with regulatory requirements like HIPAA, FIRPA, and PCI and, whenever needed, can help you to recover your critical data. Find out more about ProSight Data Protection Services Managed Backup and Recovery.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
ProSight WAN Watch is an infrastructure management service that makes it easy and inexpensive for small and mid-sized organizations to map out, monitor, enhance and troubleshoot their networking hardware such as routers and switches, firewalls, and load balancers plus servers, printers, endpoints and other networked devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that network diagrams are kept updated, captures and manages the configuration of virtually all devices on your network, monitors performance, and generates alerts when potential issues are discovered. By automating tedious management and troubleshooting processes, ProSight WAN Watch can knock hours off ordinary tasks such as making network diagrams, expanding your network, locating devices that need important software patches, or isolating performance bottlenecks. Learn more about ProSight WAN Watch infrastructure management consulting.
- ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
ProSight Email Guard is Progent's email security solution that incorporates the services and infrastructure of top information security companies to provide centralized control and comprehensive protection for your inbound and outbound email. The powerful structure of Email Guard integrates cloud-based filtering with a local security gateway device to provide advanced defense against spam, viruses, Denial of Service Attacks, DHAs, and other email-based malware. The cloud filter acts as a first line of defense and keeps most unwanted email from making it to your network firewall. This reduces your exposure to inbound attacks and conserves system bandwidth and storage. ProSight Email Guard's on-premises security gateway device provides a deeper level of inspection for incoming email. For outgoing email, the local security gateway offers AV and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The local gateway can also assist Exchange Server to track and protect internal email traffic that originates and ends inside your security perimeter. Learn more about Progent's Email Guard spam filtering, virus blocking, email content filtering and data leakage prevention.
- ProSight LAN Watch: Server and Desktop Monitoring and Management
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that uses state-of-the-art remote monitoring and management techniques to help keep your IT system operating at peak levels by checking the health of vital assets that power your business network. When ProSight LAN Watch detects a problem, an alarm is transmitted immediately to your designated IT personnel and your assigned Progent engineering consultant so that all looming problems can be resolved before they have a chance to disrupt your network Find out more about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and apps hosted in a protected fault tolerant data center on a fast virtual host set up and maintained by Progent's network support experts. With Progent's ProSight Virtual Hosting service model, the customer owns the data, the operating system software, and the applications. Because the environment is virtualized, it can be moved easily to an alternate hosting environment without a time-consuming and difficult reinstallation procedure. With ProSight Virtual Hosting, your business is not tied a single hosting service. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, maintain, find and protect information about your IT infrastructure, processes, business apps, and services. You can instantly find passwords or serial numbers and be alerted automatically about upcoming expirations of SSLs or warranties. By updating and managing your IT infrastructure documentation, you can eliminate as much as 50% of time thrown away trying to find critical information about your IT network. ProSight IT Asset Management features a centralized location for storing and collaborating on all documents related to managing your business network such as standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also supports a high level of automation for collecting and relating IT data. Whether youíre planning improvements, doing regular maintenance, or responding to an emergency, ProSight IT Asset Management delivers the information you require the instant you need it. Find out more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and affordable way for small and mid-size organizations to get an unbiased evaluation of the overall health of their information system. Powered by a selection of the leading remote monitoring and management tools in the industry, and overseen by Progent's world-class group of information technology professionals, ProSight Network Audits show you how well the deployment of your core infrastructure devices adhere to industry best practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and deliver instant benefits such as a more manageable Active Directory environment. Both versions also include one year of advanced remote network monitoring and management (RMM). Benefits can include lower-cost network management, better compliance with government and industry security requirements, more efficient utilization of network resources, faster troubleshooting, more reliable backup and restore, and increased uptime. Read more information about Progent's ProSight Network Audits network infrastructure review.
The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is a low-cost service based on a brief discussion with a Progent backup/recovery expert. The interview is intended to evaluate your organization's ability to block or recover quickly after an assault by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you directly to gather information about your existing AV defense and backup platform, and Progent will then deliver a written Basic Security and Best Practices Report document describing how you can follow industry best practices to create a cost-effective security and backup system that aligns with your company's needs. For more information, visit Progent's ProSight Ransomware Preparedness Report.
Why Progent Offers the Right Choice for Oxnard, California Businesses
Progent's staff size, breadth and depth of information technology expertise, and experience with enterprise IT support enable small companies to sidestep the pitfalls associated with excessive dependence on thinly staffed service firms or independent engineers.
Teaming with Progent's Experts enables your company to:
- Avoid Excessive Reliance on Freelance Support Consultants
For network support, small companies sometimes rely heavily on individual engineers. Though individual service providers carry lower expenses than larger IT service organizations and can typically charge apparently smaller fees, individuals are occasionally spread too thin to react quickly to urgent problems. If a freelance engineer is busy with another customer, sick, on travelling, or in training, the lack of backup personnel may force your company to go without help in case of a crisis. The more your small business expands, system unavailability or difficulties with critical applications become more costly. The money you believed you were conserving on a freelancer can disappear quickly because of lost output. Also, when freelance consultants confront unfamiliar problems, the unavailability of a big engineering group to depend on for help requires them to learn on the job while your organization winds up footing the bill for their ongoing education.
- Gain Access to Expertise in Advanced Network Issues
The majority of smaller support firms or independent consultants specializing in small company IT support are capable of providing routine solutions but don't have the background to work efficiently with complicated network environments that have mixed operating systems, multiple offices, VoIP implementations, remote workforces, integrated accounting and analytical applications, data-driven web sites, and custom business software. Progent's background with worldwide enterprises and Progent's large staff of specialists can be valuable to your business because enterprise networks are by nature complex, support problems require thorough knowledge in numerous technical areas, and achieving an acceptable level of stability, reliability, and security requires enterprise-proven best practices.
- Build a Solid Basis for Seamless Growth
Small businesses typically begin with an IT system implemented on a tight budget. Lacking a carefully designed basis, a sequence of ad hoc fixes often get tossed on top of a tenuous structure. As a company grows, stability and expandability issues can undermine the success of the business. Such environments require proper evaluation, smart business planning, and broad-based experience to migrate to a network infrastructure that can act as the solid basis to handle critical business needs and support downstream expansion.
- Partner with Solution Consultants, Not Product Vendors
Small companies need direction and insight to work through an ever more complex array of technology alternatives offered for accelerating business growth and enhancing efficiency. Businesses do not need an IT engineer or service firm that attempts to promote products. Progent avoids conflicted motives by not selling hardware and software. Progent provides consulting and services only. This allows Progent to align technical support services with the real interests of clients. Mixing network support and product selling can lead to a conflict where the recommended solution is based on a preselected vendor rather than being based on the true requirements of a small business.
If your Oxnard, California company wants to get in touch with Progent for network outsourcing, consulting, or tech support, phone 800-993-9400 or go to Contact Progent.
Immediate Remote Network Assistance
For fast online help, you can call Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).