Immediate, Affordable Online Network Troubleshooting for Oxnard, California Small Businesses
For more than two decades, Progent has focused on delivering world-quality IT support services to clients with small-business IT budgets. Progent has built a powerful support system that features a cost-effective, tightly connected virtual office network, sophisticated remote troubleshooting tools, a large pool of consultants certified in a wide range of technical disciplines, a Help Desk Call Center operational model that maximizes responsiveness and ensures follow-up, a global group of on-line support professionals, on-site support dispatching for the majority of most zip codes in the U.S., and a corporate ethos focused on solving network problems in the least time and at the least cost to clients.
For mid-size and large businesses, Progent can provide co-sourcing and project management services to supplement the subject matter expertise of your in-house IT support team. Co-sourcing can reduce expenses and help meet schedules for big IT initiatives such as application design and development, disaster recovery planning and testing, network security evaluations, office consolidations, or technology migrations.
Progent can in addition provide the services of certified consultants to assist your company to plan and execute a sensible cloud strategy.
Core Technical Areas Serviced by Progent for Oxnard, California Office Networks
As a Microsoft-certified Partner consulting company with a large group of Cisco CCIE networking consultants and Apple Computer accredited engineers, Progent offers urgent assistance and affordable remote consulting to Oxnard, CA small businesses for a wide array of information technologies such as:
Service Delivery Alternatives for Oxnard, California Businesses
Progent has a variety of options for providing small businesses with affordable IT services for technical support, consulting, hosting services, and network management outsourcing. Progent's model for delivering IT support is built on the Help Desk structure familiar to larger IT organizations. Progent's Help Desk Call Center Service Mechanism promotes rapid response, comprehensive service records, consistent follow-up, and tight cost control across a range of network service delivery modes that include online troubleshooting, onsite help, top-level consulting, plus server and application hosting.
Progent's Fixed-price Managed Services for Remote Network Management
- Remote Service
Progentís Technical Response Center provides urgent and routine online support for Windows, Linux, Apple OS X, and Cisco-based environments in the U.S. and globally. Progent's seasoned service experts can assist customers to analyze and fix network issues without the expense or delay of on-premises service calls. The experience of Progent's network consultants allows them to handle the majority of network problems quickly. For the toughest issues, Progent's depth of expertise allows the support team to escalate trouble tickets to advanced subject matter experts. Progent offers a convenient, web-accessible registration process for first-time customers to address urgent network problems and Progent charges by the minute with no startup charges or time minimums, so you are invoiced only for the support you receive. Specialists you can access online include Cisco-qualified CCIEs, Microsoft-certified MCSE consultants, and CISM-certified security professionals. Learn more details about Progent's online network troubleshooting expertise.
- Onsite Service
Progent provides on-site technical assistance for registered customers in larger cities in the U.S. Progent's onsite support personnel can work in tandem with Progent's online support experts to deliver small and midsize businesses the ideal combination: on-premises service professionals when you require them as well as the on-line help of Progent's worldwide staff of network engineers, security specialists, and business application developers. The response time for in-person service calls is usually less than one business day. There is no sign-up or retainer charge for becoming a Progent customer for on-premises support. Find out more about why to register for Progent's in-person network support services.
- Help Desk
Progent's Help Desk Call Center Services are intended for small and midsize businesses who need fast and dependable access to an online Help Desk with effective phone support, online repair capability, and enough technical strength for full escalation. Because small and midsize companies usually are constrained by tight information technology budgets and can spare little management attention for dealing with IT support tasks, Progent's Helpdesk Services could be the most cost-effective way to make sure that small business computer networks stay productive. Learn more about Progent's Helpdesk outsourcing services.
- Consulting Expertise
Progent offers small and midsize businesses affordable availability of world-class consultants who can deliver assistance with critical technologies including
- Windows Server 2019 migration consulting, Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Microsoft Windows Server support, Cisco network design, network protection consulting, fault tolerant it system design, virtualization solutions, plus integration, programming and training for small business programs including accounting, ERP, reporting, sales automation, and productivity packages. Progent can help with one-shot projects including site moves and major software migrations, extended projects such as business information software development and support, relational database software programming and administration services, and web design, continuing support such as System Center 2012 Operations Manager expertise and Operations Manager 2016 consulting services for IT infrastructure monitoring and system management, or emergency services such as data restoration and malware removal.
- Application Hosting
Progent offers hosting for vital applications like Exchange Server and MS SQL in order to provide small companies with higher levels of dependability, protection, and performance than is possible using the class of on-site data center that is realistically affordable for the majority of small organizations. Because Progent utilizes the same facilities that support the equipment of many of the planet's largest IT organizations, Progent can save you the cost of building and managing the infrastructure needed for enterprise-class cooling, power backup, and uninterruptible Internet connectivity. For hosted applications, Progent can also see to it that upgrades and service packs stay current, protection and efficiency is constantly tracked, and systems are consistently backed up and ready for complete and rapid recovery. Find out more about Progent's hosting for Exchange Server and other mission-critical applications.
- Private Cloud Hosting
Progent's Private Cloud hosting service offers complete hosting for all of a small organization's servers in an environment that not only provides the highest level of dependability and scalability but that is in addition convenient for clients to transfer to another support firm or to move in-house whenever your circumstance calls for it. Progent's Private Cloud hosting is based on tested virtualization techniques that allow companies with mixed networks to benefit significantly on the expense of hardware, system support, and IT administration while getting world-class availability and an unprecedented level of vendor independence. In contrast to ordinary Software as a Service hosting models, Progent's Private Cloud Hosting encompasses all server-based applications in a single centrally administered solution, can support the multi- OS and non- standardized environments typical of small companies, and keeps control of the software licenses in the client's possession so that moving to a different virtualized system is quick, safe, and affordable. This eliminates ending up a captive to a specific hosting service while still offering all the cost savings associated with SaaS hosting services.
- Hybrid Cloud Planning and Integration Consulting Services
Progent can provide expert remote support services to help companies of any size integrate their IT infrastructure with leading public clouds such as Microsoft Azure and Amazon AWS. Progent can help your it team to design and administer cost-effective ecosystems that can include Windows and Linux systems and applications in both cloud-based systems or in hybrid network models that combine on-premises IT assets along with public cloud services. To help you to incorporate public cloud services with networks, Progent offers a range of cloud integration services that include Office 365 Exchange Online integration solutions with on-premises installations of Exchange, Microsoft Azure planning and integration consulting, Amazon Web Services (AWS) cloud integration support, and Amazon Web Marketing Service (WMS) development and debugging. Progent has over 15 years of experience delivering advanced consulting expertise remotely, and Progent can make sure you complete your cloud migration initiatives on schedule and within your budget.
Progent's affordable ProSight line of network monitoring and management services is designed to provide small and mid-size businesses with enterprise-class support and state-of-the-art technology for all aspects of information assurance. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Next Generation Endpoint Protection and Ransomware Recovery
ProSight Active Security Monitoring (ASM) is an endpoint protection service that incorporates cutting edge behavior analysis tools to guard endpoint devices and physical and virtual servers against modern malware assaults like ransomware and file-less exploits, which routinely get by traditional signature-matching AV tools. ProSight Active Security Monitoring safeguards on-premises and cloud resources and offers a unified platform to address the complete malware attack lifecycle including filtering, detection, containment, cleanup, and forensics. Top features include single-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against new threats. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Unified Endpoint Protection
ProSight Enhanced Security Protection services deliver affordable multi-layer protection for physical servers and VMs, desktops, smartphones, and Exchange email. ProSight ESP utilizes adaptive security and modern behavior analysis for continuously monitoring and reacting to cyber threats from all vectors. ProSight ESP delivers two-way firewall protection, penetration alarms, device management, and web filtering through cutting-edge technologies incorporated within a single agent managed from a single console. Progent's data protection and virtualization consultants can assist your business to plan and implement a ProSight ESP environment that meets your organization's unique requirements and that allows you achieve and demonstrate compliance with government and industry data protection regulations. Progent will help you define and configure policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alerts that call for immediate action. Progent can also assist you to set up and test a backup and disaster recovery solution like ProSight Data Protection Services so you can recover rapidly from a potentially disastrous cyber attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Microsoft Exchange filtering.
- ProSight Data Protection Services: Managed Cloud Backup
ProSight Data Protection Services provide small and medium-sized businesses a low cost end-to-end service for secure backup/disaster recovery. Available at a fixed monthly price, ProSight DPS automates and monitors your backup processes and enables rapid restoration of critical files, apps and VMs that have become unavailable or damaged as a result of component failures, software bugs, natural disasters, human error, or malicious attacks such as ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, applications, system images/, plus Microsoft Hyper-V and VMware virtual machine images/. Important data can be protected on the cloud, to an on-promises storage device, or to both. Progent's BDR consultants can deliver world-class support to set up ProSight DPS to be compliant with regulatory standards such as HIPPA, FINRA, and PCI and, whenever needed, can help you to recover your critical data. Read more about ProSight Data Protection Services Managed Cloud Backup and Recovery.
- ProSight WAN Watch: Infrastructure Management
Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and affordable for smaller businesses to map out, track, reconfigure and debug their connectivity appliances such as routers and switches, firewalls, and access points plus servers, client computers and other networked devices. Incorporating state-of-the-art RMM technology, ProSight WAN Watch ensures that network maps are always updated, copies and manages the configuration information of virtually all devices connected to your network, tracks performance, and generates notices when potential issues are detected. By automating complex network management processes, WAN Watch can cut hours off ordinary chores such as network mapping, reconfiguring your network, locating appliances that require critical updates, or resolving performance problems. Learn more about ProSight WAN Watch network infrastructure management consulting.
- ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Content Filtering
ProSight Email Guard is Progent's email security solution that incorporates the services and infrastructure of top data security companies to deliver web-based management and world-class protection for all your email traffic. The hybrid structure of Email Guard combines a Cloud Protection Layer with an on-premises gateway device to offer complete defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-based malware. ProSight Email Guard's Cloud Protection Layer acts as a first line of defense and blocks the vast majority of unwanted email from reaching your network firewall. This decreases your exposure to external attacks and saves system bandwidth and storage. ProSight Email Guard's on-premises gateway appliance provides a further layer of analysis for inbound email. For outgoing email, the local security gateway offers AV and anti-spam filtering, protection against data leaks, and email encryption. The onsite security gateway can also assist Microsoft Exchange Server to track and protect internal email that stays within your security perimeter. Find out more about Progent's Email Guard spam filtering, virus blocking, email content filtering and data leakage prevention.
- ProSight LAN Watch: Server and Desktop Remote Monitoring and Management
ProSight LAN Watch is Progentís server and desktop monitoring managed service that incorporates advanced remote monitoring and management (RMM) techniques to keep your network operating at peak levels by tracking the health of vital computers that drive your business network. When ProSight LAN Watch detects a problem, an alert is sent immediately to your specified IT management personnel and your Progent consultant so all potential problems can be addressed before they have a chance to impact productivity Learn more about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and applications hosted in a protected fault tolerant data center on a fast virtual machine host set up and managed by Progent's network support experts. Under the ProSight Virtual Hosting service model, the client retains ownership of the data, the operating system software, and the apps. Because the environment is virtualized, it can be ported immediately to an alternate hosting environment without requiring a lengthy and difficult reinstallation process. With ProSight Virtual Hosting, your business is not locked into one hosting service. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, maintain, retrieve and protect data related to your network infrastructure, processes, business apps, and services. You can quickly locate passwords or serial numbers and be warned about impending expirations of SSL certificates ,domains or warranties. By cleaning up and organizing your IT infrastructure documentation, you can save up to half of time wasted trying to find vital information about your network. ProSight IT Asset Management features a centralized repository for holding and sharing all documents related to managing your business network such as standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports advanced automation for gathering and relating IT information. Whether youíre planning enhancements, performing regular maintenance, or responding to an emergency, ProSight IT Asset Management gets you the knowledge you need as soon as you need it. Learn more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and affordable alternative for small and mid-size businesses to get an objective assessment of the health of their IT system. Powered by some of the leading remote monitoring and management (RMM) tools in the industry, and overseen by Progent's certified team of IT experts, ProSight Network Audits help you see how well the deployment of your core infrastructure devices conform to best practices. The Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver immediate benefits like a cleaner Active Directory (AD) environment. Both versions also come with a year of advanced remote network monitoring and management. Benefits can include easier management, improved compliance with information security requirements, more efficient utilization of network assets, faster problem resolution, more dependable backup and recovery, and less downtime. See more information about ProSight Network Audits network infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is a low-cost service based on a phone interview with a Progent information assurance expert. The interview is intended to assess your company's preparedness either to block or recover quickly following an attack by a ransomware variant like Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you personally to collect information about your existing AV defense and backup/recovery platform, and Progent will then deliver a written Basic Security and Best Practices Report document describing how you can follow best practices to deploy a cost-effective AV and backup environment that meets your company's needs. For additional information, see Progent's ProSight Ransomware Preparedness Report Service.
Special Advantages of Teaming with Progent
As a Microsoft-certified Partner and Small Business Specialist, Progent is a recognized leader in supporting the baseline network software and productivity applications important to most small and mid-size companies and local governments. As a Cisco-authorized partner, Progent also can provide help for an increasingly complex array of infrastructure technologies such as firewalls, switches, routers, VoIP options, and wireless access. In addition, Progent's
CISSP-qualified security experts,
CISM-authorized security engineers, CISA-authorized security audit specialists and GIAC-authorized information assurance professionals can provide a business-wide view of network security and can assist with complex security projects such as SIEM solutions to help companies meet business standards and statutory mandates for network information protection and reporting.
The breadth and size of Progent's engineering team offer a unique array of advantages to companies wishing to maximize the business value of their IT system within a reasonable budget. These benefits include:
- Best Industry Service Methodology
Progentís team of Microsoft and Cisco certified consultants average longer than a decade of hands-on industry experience, at the forefront of IT support, performing a broad range of technical tasks for a large array of clients. Every Progent consultant shares a refined set of personal best practices which are combined into company-wide best practices training that Progent instills in its consulting team. This guarantees that you get not only expert IT help, but also a support engineer with field-tested methods for repairing real-world IT problems quickly.
Read more concerning Progent's best practices for network consulting.
- Granular Pricing Model
Progent's pricing model is to charge for online service and on-premises visits per minute. Consequently, you owe exclusively for received support. Progent does not demand a more expensive rate for off-hours or priority support, and Progent does not charge for travel except for emergency calls where on-site work is less than four hours. Also, Progent applies no startup fee and asks no retainer for support services delivered during regular business hours. Many support organizations impose large minimum payments or charge in increments of a quarter hour or more. Progent's one-minute billing granularity avoids king-size invoices for fast solutions. An additional advantage of by-the-minute billing is that clients are not tempted to permit simple issues to fester until they grow into major problems.
Find out additional information about Progent's value pricing for IT outsourcing.
- Full Reporting of IT Services
Progent has developed a comprehensive service reporting system that records and organizes complete documentation for all delivered services. Unlike some freelance consultants or small support organizations who offer minimal documentation or details of services done, each service delivered by Progent is tracked by comprehensive documentation. Each Progent staff member has use of the service documentation given by each staff member to each customer. The discipline of documenting and archiving support records results in more effective support and eliminates a variety of common misfortunes such as when a support customer is virtually held hostage to a consultant who wonít release the keys to the kingdom.
Find out more concerning Progent's documentation of IT outsourcing services.
- Knowledge Transfer
Progent practices knowledge transfer from Progent's support experts to customers. By educating clients to resolve problems that are within their comfort zone, Progent can focus on offering hard-to-find services where Progent has few competitors. Small businesses who work with freelance consultants or who employ in-house support personnel gain when Progent transfers information about critical technology and tested methodologies to make their networks more reliable, protected, and efficient.
Learn more details about Progent's knowledge transfer services.
Get in Touch with Progent
If your Oxnard, California company needs to contact Progent to find out about IT outsourcing, consulting, or technical support, phone 800-993-9400 or refer to Contact Progent.
Fast Remote Technical Help
For fast remote technical support, you can contact Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).