For small business networks located anywhere in the state of Pennsylvania, Progent's Microsoft and Cisco authorized technical experts can deliver remote phone help and remote troubleshooting to solve your network systems problems quickly and cost effectively. Progent has acquired enterprise-grade skills, sophisticated tools, and support databases to troubleshoot and resolve computer network problems while avoiding the cost and time delays associated with onsite service visits.
If your Pennsylvania business is located beyond the larger metropolitan areas such as Philadelphia, Pittsburgh, Allentown, or Erie, your local computer network support choices may be limited in expertise, or not available during an emergency. This results in a network environment that is unstable or causing efficiency loss due to technical issues continuing for too long. Progentís group of seasoned network consultants average more than twelve years of real-world computer industry experience, in the trenches of network systems support, performing a broad range of technical tasks for a diverse range of clients. This means you get not just the technical expertise needed for the job, but an expert with demonstrated methods for applying that expertise to deliver excellent network solutions.
NetApp MetroCluster High-Availability and Disaster Recovery Software
NetApp MetroCluster is a high-availability and disaster recovery software suite that combines array-based storage clustering with replication to deliver rapid, zero data loss disaster recovery between datacenters that are as far as 185 miles (300km) apart from each other. Progent offers access to a NetApp MetroCluster consultant who can help your business to design, deploy, manage, upgrade, test and troubleshoot a disaster recovery system based on NetApp MetroCluster. Progent can help you to choose a topology for your MetroCluster deployment that aligns with your technical needs and IT budget. Progent can make sure you adhere to best practices for configuring your MetroCluster solution by delivering guidance with tasks such as assigning shelf IDs, arranging aggregate and plexes layout, setting up FlexVol volumes, setting up NetApp Snapshot, provisioning Cisco and Brocade switches, implementing a tiebreaker, setting up a configuration replication network between your peered clusters, and testing your MetroCluster disaster recovery solution to prove compliance with industry standards and government mandates.
Online Seminars for Popular Desktop Applications
Progent offers live online instruction for popular productivity applications. Progent's Webinar training covers areas that include Microsoft Office 365 Excel and Power BI business reporting, Microsoft Office 365 Word VBA macro programming, Publisher collaboration, Office Outlook security, Microsoft Office Access programming, Microsoft Dynamics GP (Great Plains) customization, and Windows 10 management. Online training offers the benefits of traditional classroom seminars, including immediate interaction between students and teachers, but eliminates the costs of transportation and the challenge of trying to synchronize the schedules of many workers.
Wireless Site Survey
Progentís Wireless Site Survey helps you to design and install a WiFi network customized for your environment, offering you a wireless solution that delivers the coverage, speed, load-handling capability, QoS, data protection, and roaming capability your business requires. Progent's Wireless Site Survey services are available either as an economical remote service or as a more detailed on-premises service. Progentís on-premises survey features onsite inspection, RF and security assessment of your current WLAN, evaluation of your buildingís layout, testing for radio frequency interference, signal propagation modeling, selection of optimum placement for customer-specified WAPs such as Aironet access points, Meraki cloud-managed APs and Apple AirPort devices, and a comprehensive report defining the new WLAN.
Immediate Support for Urgent Problems
With Progentís urgent online computer support services, your company can receive instant assistance for problems that are causing lost productivity. Online support does away with the lengthy wait and increased cost associated with on-site technical support. For typical network administration tasks, Progentís remote support consultants can complete most jobs within a few minutes of a request, instead of requiring you to wait for hours for on-site support to arrive.
Cisco Small Business Wireless Access Points Planning and Support
Cisco's Small Business 100, 300 and 500 series of access points are Linux-based devices designed as entry-level Wi-Fi solutions for small offices. Progent's Cisco CCIE Wi-Fi infrastructure consultants can provide remote or on-premises integration and troubleshooting support to help your organization to design, implement, update, tune, administer and debug Cisco Small Business wireless AP deployments of any scale or topology. For more information about Progent's consulting services for current and older Cisco Small Business family of wireless APs, see Cisco Small Business wireless access points consulting.
SQL Server 2017 Migration Expertise
Progent's Microsoft-certified SQL Server 2017 experts can help your business to evaluate the business benefits of migrating to SQL Server 2017 and can assist you to design and implement a smooth migration of your current SQL Server environment to any network architecture including local, cloud-hosted, or hybrid. Progent's consultants can provide remote or onsite support ranging from as-needed design assessment or debugging to end-to-end project management to ensure your SQL Server 2017 project is successfully completed on time and on budget. To find out more, visit SQL Server 2017 integration consulting expertise.
ERP Consulting Services for SyteLine/Infor CloudSuite Industrial
Infor CloudSuite Industrial, formerly called SyteLine, is an ERP solution that incorporates over 25 years of background helping manufacturing and distribution companies to manage complex supply chains and streamline key business processes in order to bring products to market quickly and adhere to customer schedules dependably. Progent offers the skills of an ERP specialist with over two decades of background working with the Infor CloudSuite Industrial/SyteLine platform. Progent can provide online or onsite consulting that can range from occasional advice to end-to-end solution planning and project management outsourcing or co-sourcing. Sample services available from Progent for CloudSuite Industrial/SyteLine include installation, migration, process improvement, application development, Configure/Price/ Quote, web site integration, troubleshooting, ETL, Excel and SQL integration, training, and database administration. To learn more, see SyteLine/Infor CloudSuite Industrial ERP Consulting Services.
GIAC-certified Information Assurance Consultants
GIAC information assurance certification was established in 1999 to validate the knowledge of network security professionals. GIAC accreditations are acknowledged by companies and government organizations around the world including and the United States National Security Agency (NSA). Progent's GIAC-certified information assurance specialists can provide expertise with any of the security services addressed under GIAC certification such as evaluating infrastructure vulnerability, incident handling, traffic analysis, web-based services security and security information and event management (SIEM) solutions.
ProSight IT Asset Management for Organizing Network Documentation
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, maintain, find and safeguard data related to your network infrastructure, processes, business apps, and services. You can quickly locate passwords or IP addresses and be warned about upcoming expirations of SSL certificates or domains. By cleaning up and managing your IT documentation, you can eliminate up to half of time thrown away looking for vital information about your IT network. ProSight IT Asset Management features a common repository for storing and collaborating on all documents required for managing your network infrastructure like recommended procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for gathering and relating IT data. Whether youíre planning improvements, performing regular maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the data you need the instant you need it. Find out more about Progent's ProSight suite of managed IT services for small and mid-size businesses.
Microsoft Windows Server 2016 Hyper-V Hybrid Cloud/On-premises Solutions
Hyper-V 2016 utilizes core features initially developed for and refined on Microsoft Azure, one of the world's biggest public clouds. This significantly enhances the suitability of Microsoft's Windows Server platform to run private cloud and hybrid cloud/on-premises environments by enhancing data security, availability, scale, manageability, reliability and recoverability. Progentís Microsoft-certified Windows Server 2016 Hyper-V consultants can assist you to assess the benefits of Hyper-V 2016 for your organization, configure test systems to verify the ability of Hyper-V 2016 to run your vital applications, design an efficient network architecture for a cloud-based or hybrid installation, develop and carry out a non-disruptive migration plan, train your IT management and support personnel, and provide as-needed consulting and debugging support to ensure that your Hyper-V 2016 solution delivers maximum business benefit.
Progent's Online Consulting and Training Support for Microsoft Office Word and Microsoft Office 365 Word
Progent's certified Microsoft Office Word and Office 365 Word consultants offer a wide selection of affordable online consulting services to assist your organization to manage and troubleshoot your legacy Microsoft Office Word solution or help you to migrate to a current version of Office Word. Support offered by Progent's Word experts include VBA software development, isolating and resolving compatibility issues between different versions of Office Word, interfacing Office Word with different Office apps like Excel and Outlook or with third-party platforms and add-ons,infrastructure optimization for dependable. reliable cloud access, security consulting, and smart phone and tablet integration, and online Office Word training classes customized for individuals or groups.
Mac Support Services
Progent's experts offer Mac users a variety of services including remote Mac desktop support, help with Mac software, Outlook for Mac and MS Exchange integration, Apple macOS and OS X protection and connectivity consulting, integration between Apple macOS and OS X and Windows environments, and one-on-one training. For business networks based solely on Mac or for systems that utilize a combination of Apple macOS and OS X, Linux, and Windows-based servers and desktops, Progent has the experience and depth to deal with the challenge of architecting, configuring, and supporting a network infrastructure that is dependable, safe, efficient, and aligned with your company's objectives.
VMware Site Recovery Manager (SRM) Disaster Recovery Solutions
VMware's Site Recovery Manager (SRM) is a component of VMware vCenter that allows you to specify, automate and verify a repeatable process for restoring applications and services rapidly following a breakdown. Site Recovery Manager supports centrally controlled and automated disaster recovery, application mobility, and non-intrusive site relocation, failback and re-protect. Site Recovery Manager also supports non-intrusive testing for disaster recovery, updates and fixes and can generate reports to confirm full service restoration, validate Service Level Agreements and demonstrate DR compliance. Progent can provide the support of a VCDX certified VMware SRM consultant to help your organization to design, deploy, test and administer a DR solution based on VMware Site Recovery Manager.
Progent's Consulting and Training Support for Office Desktop and Office 365
Progent's Microsoft Office and Office 365 consultants can help companies to incorporate Office desktop and Office 365 applications such as Excel, Office Word, PowerPoint, Outlook, Microsoft Access, Project and OneNote into a seamless productivity solution that offers fast ROI and enables improved business outcomes. Progent can help you to integrate Office or Office 365 apps with each other and with additional core Microsoft technologies including SharePoint Server, Microsoft Exchange Server and SQL Server running locally or in the cloud. Progent's consultants can also help you to fix compatibility problems between different versions of Office desktop and offers live online Microsoft Office and Office 365 instruction to individual users or groups.
Exchange 2013 Migration Services
Exchange 2013 includes significant improvements to the functionality of its predecessor Exchange Server 2010 and delivers powerful new features plus a revamped architecture. These enhancements affect vital facets of IT such as manageability, availability, security, cost of ownership, teamwork, expandability, throughput, cross-version interoperability, and the user experience. Progent's certified Exchange Server 2013 consulting professionals can deliver remote or onsite expertise to assist your organization to manage, tune and debug your Exchange 2013 deployment. Progent also offers Exchange 2016 migration expertise and Exchange Online consulting to help you move to a more up to date release of Exchange Server in a local, cloud-hosted, or hybrid deployment.
Collaborative Approach to Service and Technical Issue Escalation
Information networks have become ever more complex. In addition, typical small office computer networks include products from dozens of different vendors. All this makes network integration and support increasingly challenging. It is unfeasible for even the most talented individual to have in-depth familiarity in all areas of computer technology, or broad hands-on experience in the thousands of hardware and software brands, models, and revisions that small businesses incorporate in their IT networks. Progent utilizes a team approach to network consulting and relies on subject matter specialists to bring in-depth skills when necessary to resolve complex technical issues efficiently, at the lowest cost to you.
Talk to a Progent Network Support Expert
To see how to contact a Progent network consultant for online or on-premises help in #(state), call 1-800-993-9400 or visit Remote Network Support.