For small company network systems located in the state of Pennsylvania, Progent's Microsoft and Cisco qualified technical experts can deliver phone support and troubleshooting to solve your network issues quickly and affordably. Progent has developed world-class expertise, sophisticated tools, and support databases to diagnose and fix computer network problems while avoiding the cost and time delays associated with onsite service calls.
If your Pennsylvania small business is situated beyond the larger metropolitan areas such as Philadelphia, Pittsburgh, Allentown, or Erie, your local computer network support choices may be limited in technical expertise, or not available during an emergency. This results in a network environment that is unpredictable or causing efficiency loss due to technical problems continuing for too long. Progentís staff of network consultants average more than 10 years of real-world IT industry experience, in the trenches of computer network support, performing a large variety of technical tasks for a extensive range of clients. This means you get not just the technical know how needed for the job, but a consultant with field proven methods for applying that expertise to deliver cost effective network solutions.
Eliminate Dependence on Freelance Consultants
By creating a relationship with a full-service computer support company like Progent rather than with a freelance consultant, your company is assured fast access to experienced professionals whenever you need them. You do not have to be concerned that illness, training, vacations, or conflicting jobs with other customers will leave you with no help when you have a crisis.
CRISC-certified Risk Management Consultants
The CRISC program was established by ISACA to verify a consultant's skills to plan, deploy, and maintain information system controls to mitigate risk. Progent can provide the expertise of a CRISC-certified risk management expert to help you to create and carry out a risk management plan based on leading practices promoted by CRISC and crafted to match your company's risk tolerance, business goals, and budgetary guidelines.
Remote Technical Support for Microsoft Windows and Cisco-based Networks
Progentís Technical Response Center provides expert online support for Windows and Cisco-based systems Nationwide. Progent's certified engineers have the experience to help you to analyze and solve complex network problems rapidly and cost effectively. The breadth of technical expertise represented by Progent's team of consultants makes it possible to escalate even the toughest problems to appropriate specialists as required. Whether you need one-time phone support and remote repair or continuing availability of a Helpdesk Technical Response Center, Progent's consultants can provide your small business with enterprise-level expertise without the high cost and administrative overhead of running a large internal support organization.
Remote Consulting for Windows Server 2008 R2
The complexity and versatility of Microsoft Windows Server 2008 requires an information technology consultant with real-world experience and broad knowledge in designing and building cohesive and comprehensive business information networks. The professional experience of Progent's Microsoft-certified Windows Server engineers, averaging over ten years of background integrating Microsoft-based solutions, helps insure your success in supporting and troubleshooting your Microsoft Windows Server 2008 R2 environment. Progent's Microsoft-certified Windows Server 2012 R2 consultants can also assist you to assess the advantages of migrating from Microsoft Windows 2008 to Microsoft Windows Server 2012 R2 or later. If you are considering creating a hybrid architecture that combines local resources with public cloud services like those available on Microsoft Azure, Progent offers Windows Server 2016 hybrid cloud integration.
Progent is a Microsoft-certified Partner
Since Progent is a Microsoft Partner, each Progent support expert has access to the technical and training resources required to provide the best IT support possible. Progent's outsourcing, Help Desk Call Center, Office 365 integration support, and software development services permit small business clients to benefit from the broad range of knowledge associated with the IT departments of big enterprises without the significant cost and hassle of building and managing a large in-house support staff.
IT Support for Small Governments and School Districts
Progent has a long background delivering a broad range of remote IT consulting and urgent troubleshooting services to local governments and schools throughout the U.S. Progent is among the industryís pioneers in delivering expert remote IT support and has provided network solutions to organizations in every state. Progent's online computer support for local governments eliminates travel costs and resolves problems more quickly than onsite support.
CISA-certified Cybersecurity Audit Consultants
The CISA accreditation is a recognized qualification that signifies expertise in IS security auditing. Certified by the American National Standards Institute, the CISA accreditation requires that candidates undergo an extensive examination administered by the ISACA professional group. Progent offers the expertise of a CISA-qualified Cybersecurity audit consultant able to help companies in the areas of IS audit process, information technology governance, network assets and architecture lifecycle, information technology support, protection of data assets, and business continuity preparedness.
BI Reporting Consulting and Development
Progentís BI reporting experts offer online and on premises consulting to help you with any facet of business intelligence (BI) reporting ranging from troubleshooting or enhancing applications to planning and implementing a comprehensive BI solution. Progent's management reporting consultants can help you to support your existing reporting environment, help you to upgrade databases and applications from a discontinued reporting product to a modern one, and provide custom online mentoring tailored to your specific requirements. Progentís management reporting professionals offer experience in all popular business analytics reporting tools including the SQL Server BI stack (SSIS, SSAS, and SSRS), Management Reporter/FRx, Office Access, Crystal Reports, Microsoft Power BI, Excel business analytics tools such as Power Pivot and Power View, and Report Designer.
Expert Wireless Engineering and Support
Progent's wireless integration consultants have wide-ranging backgrounds in the implementation and support of wireless networking technology and can assist you to plan, install, manage and repair wireless solutions that are secure, resilient, scalable, easy to manage and operate, able to handle your vital applications, and seamlessly integrated into hybrid cloud networks. Online and onsite expertise provided by Progent span a selection of wireless technologies and include smartphone and tablet management, Wi-Fi network planning and deployment, Wi-Fi site surveys, wireless IP phone configuration and troubleshooting, and building-to-building wireless integration.
VMware NSX Network Virtualization
VMware's NSX network virtualization technology enables you to create entire networks in software. NSX allows virtual networks to be provisioned instantly and managed with a high degree of automation regardless of the hardware making up the basic IP network. VMware Site Recovery Manager allows automated recovery, application mobility, and transparent site migration, failback and re-protect. Site Recovery Manager also permits non-disruptive testing for disaster recovery, updates and fixes and can produce audit reports to confirm complete service restoration, validate Service Level Agreements and demonstrate disaster recovery compliance. When used with VMware's NSX network virtualization technology, VMware Site Recovery Manager can rapidly restore the complete logical network topology at the recovery datacenter. Progent can provide the support of a VCDX certified VMware NSX consulting expert and VMware Site Recovery Manager integration specialist to assist your organization to design, configure, test and maintain a disaster recovery solution based on VMware SRM and VMware NSX.
Planning and Support Services for SCOM 2012
Progent's Microsoft-certified System Center 2012 Operations Manager consultants have over a decade of experience planning, deploying, enhancing and troubleshooting SCOM solutions and offer organizations of all sizes expert remote or on-premises consulting support for System Center 2012 Operations Manager. Progent can help you to plan an architecture for SCOM 2012 servers that provides the performance and availability required to monitor your datacenter efficiently, whether your infrastructure are onsite, cloud-based, or a hybrid solution. Progent can also help you to install and customize System Center 2012 Operations Manager management packs based on leading practices for tracking network fabric and Microsoft and 3rd-party applications and services. In addition, Progent can deliver fast remote or onsite troubleshooting to assist you to fix serious issues uncovered by SCOM 2012. Progent also offers System Center 2016 Operations Manager expertise to help your organization to migrate smoothly from SCOM 2012 to SCOM 2016.
Microsoft Windows Server 2012 R2 Migration and Support
Progent's certified Windows Server 2012 experts can assist you to evaluate the advantages of Windows Server 2012 R2 for your company, create test environments and rollout strategies, tune your network infrastructure for on-premises, multi-location, cloud-based, and partial-cloud environments, train your IT management, staff, create an enterprise-wide security plan, automate IT management, help with application development, and generate and validate a disaster recovery/business continuity plan. If you are considering upgrading from Windows Server 2012 R2 to Microsoft Windows Server 2016, Progent's Windows Server 2016 hybrid cloud integration consultants can help you to assess the benefits of Windows Server 2016 for your business and plan and implement a smooth upgrade to Windows Server 2016 and Windows Hyper-V 2016 based on an on-premises, cloud-centric, or hybrid architecture.
Configuration of Cisco's Managed Switches
Progent's Cisco CCIE-certified network engineers can provide advanced online and on-premises consulting for Cisco's Catalyst, Nexus and Meraki families of managed switches for environments that range from small businesses and campus LANs to giant data centers and service providers. Progent can assist you to implement Cisco's quickly improving switching solutions to achieve the throughput, scale, availability, virtualization support, security and ease of management needed by your organization. For information about Progent's consulting and support services for Cisco's extensive family of Catalyst switches, refer to Cisco Catalyst switch consulting and troubleshooting services. To learn about Progent's consulting and support for Cisco's Nexus line of data center switches, refer to Nexus switch consulting and support. To find out about Progent's support for Meraki switches, visit Cisco Meraki switches consulting and troubleshooting services.
Unity Connection and Unity Express (CUE) Integration and Troubleshooting
Cisco Unity Connection, an integrated extension of Unified Communications Manager, is a unified voice messaging solution that promotes teamwork by offering a variety of options for accessing calls and messages within an environment that is easy to deploy and maintain. Cisco Unity Connection lets you access and manage your voicemail messages from your Exchange inbox, web browser, Cisco Jabber, a Cisco Unified VoIP endpoint, a smartphone, or an iPad or tablet. Cisco Unity Express (CUE), available in select Cisco ISR routers, provides cost-effective voicemail, integrated messaging, IVR, and automated-attendant functions for small to mid-size businesses (SMBs) and enterprise branch offices with up to 500 workers. Progent's Cisco-qualified CCIE consultants can provide Unity Connection and Unity Express (CUE) configuration and troubleshooting services to make sure your voice messaging deployment delivers significant business advantage.
Talk to a Progent Network Consultant
To find out how to get in touch with a Progent network support expert for remote or on-premises assistance in , call 1-800-993-9400 or visit Online Network Support.