For small company networks located throughout the state of Pennsylvania, Progent's Microsoft and Cisco qualified professionals can deliver remote phone assistance and troubleshooting to fix your computer network troubles quickly and affordably. Progent has developed enterprise-class expertise, advanced software utilities, and support knowledge bases to troubleshoot and repair IT problems without the cost and time delays normally associated with in-person service calls.
If your Pennsylvania company is located beyond the larger metro areas such as Philadelphia, Pittsburgh, Allentown, or Erie, your nearby computer support options may be limited in skills, or unavailable during urgent situations. This results in a network that is unstable or causing productivity loss due to technical problems continuing for too long. Progentís staff of field proven network engineers average more than ten years of real-world industry experience, in the trenches of network systems support, performing a wide variety of technical tasks for a varied range of clients. This means you get not just the technical skills needed for the task, but a consultant with field proven methods for applying those skills to assist with affordable network solutions.
Cisco Small Business Wireless Access Points Consulting
Cisco's Small Business series of APs are Linux-powered units intended as entry-level Wi-Fi solutions for light workloads. Progent's Cisco CCIE-certified wireless network experts can provide online or on-premises integration and troubleshooting services to assist you to plan, implement, upgrade, optimize, administer and troubleshoot Cisco Small Business Wi-Fi access point environments of any scale or architecture. To learn more about Progent's support for current and older Cisco Small Business family of WiFi access points, refer to Cisco Small Business wireless APs consulting services.
Progent's Test Lab at the Herakles/Quality Technology Services Internet Data Center
The Progent Test and Training Lab at the QTS Internet Data Center in Sacramento is available for piloting line-of-business applications, developing efficient migration methodologies, assessing and tuning performance, planning or verifying disaster recovery strategies, resolving compatibility problems, and establishing training systems for the latest products and technologies. For Progent clients without sufficient in-house resources to assemble proper pilot environments, Progent's Test and Training Lab reduces capital outlay and technical risk and helps keep critical IT initiatives on schedule.
Configuration Manager 2016 Hybrid Cloud Integration
Configuration Manager 2016 automates software provisioning at scale, streamlines compliance settings control, keeps track of network resources, guards against company data leakage, provides health reporting, enables secure self service, and offers a common point of control for managing multi-OS ecosystems running on-prem, cloud, or hybrid deployment architectures. Progent's Microsoft-certified SCCM 2016 consulting team and Azure cloud specialists can help your organization with any aspect of planning, implementing, using and repairing a SCCM 2016 deployment for on-premises, cloud, or hybrid networks.
CISM-certified Cybersecurity Management Consultants
Progent offers the support of CISM Premier security management consultants. The Certified Information Security Manager (CISM) organization defines the basic competencies and international standards of performance that IT security professionals are expected to learn. It provides business management the assurance that those who have earned their CISM credential have the background and knowledge to provide effective security administration and support consulting.
Advanced Project Management Experts
For enterprise project management support, Progent offers the services of senior information technology experts with years of experience as technology project managers for application development, business technology implementation, and business process engineering working with organizations ranging from Big 4 companies to dot-com startups to government agencies. These proven project managers can provide world-class management skills to help enterprise clients to follow best practices to ensure that major projects are completed on schedule and within budget.
Power BI Solutions
Progent's Power BI experts can assist your business to plan, install, manage, update or debug your Power BI environment. Progent can also assist you to prep your target data for Microsoft Power BI visualizations. Progent can show you how to implement and administer an onsite, cloud based, or hybrid architecture for Power BI. To learn more, visit Progent's Power BI consulting services.
Easy Sign-on and Billing Model
Progent's simple per-minute billing policy has no complex contracts, retainers or hidden charges. Many other companies have minimum charges or other additional fees that drive up support costs. For remote support during regular business hours, you only get charged for the actual time spent resolving your problem. If it only requires ten minutes to solve your issue, then you are only charged for ten minutes. For advance scheduled on-site service work booked more than twenty-four hours in advance, you are charged only for the time when a Progent consultant is actually on premises working on your issues. Just Progent's value priced by-the-minute rate. For urgent same-day on-site service calls, you may have to pay for our consultant's travel time, but not an increased emergency rate. Since Progent has a large pool of expert consultants located throughout the entire service territory, an available expert is usually near to help. Progent can in addition dispatch on-premises technical support to the majority of zip codes in the United States within 24 hours of answering a service request. Progent's online support team has delivered help to small companies in every state in the U.S (See Progent's customer testimonials.)
Ubiquiti UniFi WiFi Access Points Integration and Support Consultants
Ubiquiti's UniFi line of Wi-Fi infrastructure devices includes a wide selection of Wave 2 802.11ax Wi-Fi access points (APs), security gateways, and switches. Ubiquiti UniFi devices installed across multiple venues with any number of access points can be remotely configured and administered using free UniFi Controller software, which centralizes and simplifies deployment, discovery, administration, tuning, troubleshooting, monitoring, and reporting. Progent can provide the expertise of veteran Wi-Fi consultants who can help you to assess the value of UniFi technology for your business and help you to design, install, manage, and maintain your UniFi solution. To learn more, see Ubiquiti UniFi Wi-Fi APs consulting and wireless LAN integration.
Citrix Certified XenServer Support Services
Progent's Citrix certified XenServer virtualization engineers can assist you to evaluate the business benefits of XenServer and additional Citrix products, and can assist your IT organization to design, validate, execute, troubleshoot, and maintain a XenServer solution. Progent can in addition analyze your existing Citrix technology environment and help you to enhance consolidation, responsiveness, protection, uptime, and disaster recovery.
Cisco IOS software Upgrade Support
If you incorporates Cisco routers, you may be using an old version of IOS, the operating system powering most Cisco router as well as current Cisco switches. Cisco frequently publishes upgrades to IOS in order to correct problems, plug security weaknesses, or improve functionality. However, upgrading Cisco IOS or other Cisco operating systems can be a challenge, depending on your Cisco equipment and your system infrastructure. For example, there could be limited internal Flash storage that could cause a new software version to execute incorrectly. Progent's Cisco CCIE network engineers offer a wide variety of support services related to upgrading Cisco IOS software or any other Cisco control software like IOS XR, CallManager or Unified Communications Manager (CUCM). Progent's consultants can perform audits of your router software, propose appropriate updates, prepare Cisco devices, copy images/, configure and verify your new software, tune throughput, troubleshoot problems, and train your network support staff how to take advantage of any important new capabilities.
Ransomware Removal and Recovery Consulting
Progent offers the services of proven ransomware recovery consultants with the knowledge to reconstruct an environment that has suffered an attack by a ransomware virus such as Ryuk, WannaCry, NotPetya, or Locky. To learn more, visit ransomware cleanup and restoration services.
Cisco Unity Connection and Unity Express (CUE) Integration and Troubleshooting
Cisco Unity Connection, a tightly integrated expansion of Unified Communications Manager, is a converged voice messaging solution that facilitates teamwork by offering a variety of alternatives for retrieving calls and messages within an environment that is easy to deploy and manage. Unity Connection allows you to access and manage your voicemail messages from your Exchange inbox, browser, Jabber, a Cisco Unified IP Phone, a smartphone, or a tablet. Unity Express (CUE), available in select Cisco ISR routers, offers cost-effective voicemail, unified messaging, IVR, and greeting functions for small to mid-size businesses (SMBs) and corporate satellite offices with as many as 500 voice mailboxes. Progent's Cisco-certified CCIE network consultants can provide Cisco Unity Connection and Unity Express (CUE) integration and technical support services to make sure your voice messaging deployment delivers the highest possible competitive advantage.
Response Time of Progent's Technical Response Center for Online Computer Support
Progent's Technical Response Center (TRC) is dedicated to providing the highest level of remote network support possible for emergency and standard problems. For emergency issues that impact multiple users, vital personnel, or a line-of-business program, the TRC is set up to respond within an hour. For non-critical problems, the TRC is committed to respond within two hours. In all cases, your trouble ticket will be created quickly and correctly, You will receive an acknowledgement from the trouble ticket system, and the TRC will get in touch with you on every corrected issue to confirm you are comfortable with the outcome and ready to close the ticket. Find out more about Progent's TRC Customer Commitment.
Management Consulting for Lync Server 2013
Lync Server 2013, renamed Skype for Business, enables organizations of any size to create a manageable and protected communications ecosystem that permits a BYOD computing style with instant messaging (IM), presence, web conferencing with app sharing, as well as IP and PSTN calling enabled for a wide range of desktop and mobile clients. Progent's certified Lync Server 2013 experts can help you to evaluate the business benefits of Lync 2013, design an on-premises, cloud-resident (with Microsoft Lync Online) or hybrid model suitable for your present and future goals, implement Lync 2013 so as to speed up your ROI, and deliver live online and on-premises training to your management team and end users. Progent offers in-depth expertise in key components of a Lync 2013 solution that include Windows Server, SQL Server Express and Exchange Server, and Progent can assist your organization to combine Lync 2013 with popular Office and Office 365 applications such as Outlook, Excel and PowerPoint. Progent's Microsoft Skype for Business Server consultants can also assist your organization to design and implement out a smooth upgrade to Skype for Business.
MS Exchange 2019 Deployment Services
Progent can assist your organization in any phase of your upgrade to Microsoft Exchange Server 2019 including deploying Windows Server 2019 Core for hosting Exchange; planning HA system topology for a local, cloud-based or hybrid environment; moving mailboxes; designing and configuring Hyper-V virtualization; configuring hardware load balancing; building Database Availability Groups (DAGs) with MCDB caching; integrating with Skype for Business 2019 for voicemail services; setting up collaboration with SharePoint; preparing firewalls; integration with O365; and setting up Outlook. For more information, see Progent's MS Exchange 2019 deployment services.
Get in Touch with a Progent Computer Support Expert
To find out how you can get in touch with a Progent network consultant for remote or on-premises expertise in , phone 1-800-993-9400 or visit Remote Computer Support.