For small business computer networks located anywhere in the state ofPennsylvania, Progent's Microsoft and Cisco authorized technical team members can provide online assistance and troubleshooting to fix your computer network problems fast and cost effectively. Progent has acquired enterprise-level expertise, software tools, and support databases to diagnose and repair network problems without the high cost and delays associated with in-person technical service visits.

If yourPennsylvaniasmall business is located outside of the larger metropolitan areas such asPhiladelphia, Pittsburgh, Allentown, or Erie, your nearby network support choices may be limited in technical expertise, or unavailable during a crisis. This results in a office network that is unusable or causing efficiency loss due to technical issues continuing for too long. Progentís team of seasoned network engineers average more than ten years of real-world IT industry experience, in the trenches of IT support, performing a broad variety of technical tasks for a varied range of customers. This means you get not just the technical competency needed for the job, but a professional with proven methods for applying those skills to assist with excellent network solutions.

ERP Consulting Expertise for SyteLine/Infor CloudSuite Industrial
Infor CloudSuite Industrial, formerly known as SyteLine, is an ERP platform that embodies over a quarter century of experience helping manufacturing and distribution organizations to simplify supply chains and improve the efficiency of critical business processes in order to get products to market quickly and adhere to customer schedules consistently. Progent can provide the skills of an ERP consultant with more than two decades of experience working with the Infor CloudSuite Industrial/SyteLine product family. Progent can provide online or onsite services that can range from occasional guidance to solution design and project management. Sample services available from Progent for Infor CloudSuite Industrial include installation, migration, process improvement, application development, CPQ, web site integration, troubleshooting, ETL, Office 365 integration, training, and database administration. For more information, visit SyteLine/Infor CloudSuite Industrial ERP Consulting Services.

Online Consulting for Windows Server 2008
The complexity and integration demands of Windows Server 2008 R2 requires an IT professional with hands-on experience and diverse knowledge in architecting and deploying cohesive end-to-end business information environments. The experience of Progent's certified Windows Server consultants, with an average of over 10 years of background supporting Microsoft-based technology, assures your success in maintaining and troubleshooting your Windows Server 2008 R2 environment. Progent's Microsoft-certified Windows Server 2012 R2 consulting experts can also help you to evaluate the business value of migrating from Microsoft Windows 2008 to Windows Server 2012 R2 or later. If you are planning on building a hybrid architecture that combines on-premises resources with cloud-based services like those available on Microsoft Azure, Progent can provide Windows Server 2016 hybrid cloud integration.

Progent's Integration and Development Services for Microsoft SQL Server 2016
SQL Server 2016 offers significant enhancements in performance, capacity, data security, high-availability, BOYD integration, and integrated analytics and reporting. Innovations include PolyBase for handling relational and non-relational files in one appliance for data warehousing, R language integration, Row-level Security, Mobile Report Publisher, and seamless control over on-premises and cloud-based resources. Progent's Microsoft-certified SQL Server 2016 consulting experts offer remote and onsite support to help businesses of all sizes to design, deploy, manage or debug any edition of SQL Server 2016. Progent can also assist you to interface SQL Server 2016 with other key Microsoft platforms such as Windows Server, Exchange, SharePoint Server, Dynamics ERP, Skype for Business, and SCOM.

ProSight LAN Watch Server and Desktop Monitoring Service
ProSight LAN Watch is Progentís server and desktop monitoring managed service that incorporates advanced remote monitoring and management (RMM) technology to help keep your IT system operating at peak levels by tracking the state of vital assets that power your information system. When ProSight LAN Watch uncovers a problem, an alarm is transmitted immediately to your specified IT personnel and your Progent engineering consultant so that any potential issues can be resolved before they have a chance to impact your network. Learn about the entire ProSight line of low-cost outsourced network management services for small organizations.

NetWare vSphere and vCloud Integration and Troubleshooting
Progent can provide the assistance of a certified VMware VCDX consultant to help you design, configure, administer and troubleshoot VMware vSphere and vCloud-based virtualization solution for local datacenters, private and public clouds, or hybrid cloud systems. Progent's VMware vSphere and vCloud consulting team can provide advanced knowledge for deploying and integrating VMware Site Recovery Manager (SRM) and VMware's NSX virtual network platform for disaster recovery and application continuity. Progent has in-depth understanding of VMware vCloud Director (vCD), vRealize Automation (vRA), vRealize Orchestrator (vRO) and vCloud Suite tools for administering private and hybrid cloud environments that provide maximum uptime, data security, and application mobility.

Eliminate Reliance on Freelance Consultants
By building a relationship with a full-service network support organization like Progent rather than with an individual freelance consultant, you are ensured fast availability of experienced professionals whenever you need them. You do not have to worry that illness, classes, vacations, or conflicting jobs with different customers will leave you with no help during a crisis.

Wireless Site Survey
Progentís Wireless Site Survey helps you to plan and install a wireless network optimized for your facilities, offering your business a wireless solution that delivers the coverage, speed, load-handling capability, Quality of Service, data protection, and roaming capability your company needs. Progent's Wireless Site Survey services are offered either as an economical online service or as a more comprehensive on-premises service. Progentís onsite wireless survey features physical walkthroughs, RF and security assessment of your existing WLAN, evaluation of your site's layout, measuring for radio frequency contention, RF propagation modeling, identification of the best locations for customer-requested WAPs such as Cisco Aironet indoor and outdoor APs, Cisco Meraki access points and Apple AirPort devices, and a detailed document defining the new wireless network.

Cisco Voice over IP Phone and IP Video Phone Configuration and Troubleshooting
Progent's Cisco VoIP phone and video IP phone consultants can help your business to configure, manage, and debug Cisco VoIP phones, desktop video IP phones and wireless IP handsets. Progent offers expertise for all versions of Cisco's IP phones from legacy VoIP devices to the newest media phones. Progent's IP telephony experts can also help you to integrate your IP phones with Cisco Unified CM, formerly known as CallManager, or with Unified Communications Manager Express (CME) to create a an advanced IP-PBX ecosystem for unified messaging and collaboration. Progent can also assist you to install Unified CM apps that include Cisco Unified CM IM and Presence Jabber, Cisco Unity Express for voicemail, Mobile Connect for Single Number Reach (SNR, and Cisco Contact Center Express (Unified CCX or CCX) for creating a highly automated customer contact solution. Progent can provide expertise with all aspects of Cisco IP Phone integration including reviewing dial plans, solving IP phone registration issues, integrating SIP trunks and CUBE session border controllers, installing Cisco ISR routers with CUBE VoIP networking support, and designing UCS server failover and Cisco Survivable Remote Site Telephony (SRST) systems for high availability.

Easy Payment Options
Progent accepts VISA, MasterCard, American Express, and Discover CardsProgent's easy payment options for Consulting and Troubleshooting Services for System Center 2012 Operations Manager
Progent's Microsoft-certified
System Center 2012 Operations Manager consultants have more than a decade of experience designing, implementing, optimizing and fixing System Center Operations Manager solutions and can provide organizations of any size expert remote or on-premises consulting services for Microsoft SCOM 2012. Progent can assist your company to design a topology for System Center 2012 Operations Manager servers that delivers the responsiveness and availability required to watch over your datacenter effectively, whether your datacenters are onsite, in the cloud, or a mixed environment. Progent can also help you to import and tune Microsoft SCOM 2012 management packs based on leading practices for tracking network infrastructure as well as both Microsoft and third-party apps and services. Also, Progent can deliver responsive remote or onsite troubleshooting to assist you to remediate serious problems uncovered by Microsoft SCOM 2012. Progent can also provide System Center 2016 Operations Manager (SCOM 2016) expertise to help you to upgrade smoothly from Operations Manager 2016 to Operations Manager 2016.

Data Backup and Recovery Consultants
Progent's backup and restore consultants offer support for a broad array of utilities and services that deliver solutions for backing up Microsoft Windows, Apple Mac, and Linux physical and virtual servers and workstations plus laptops and handhelds. Progent can help you with leading data protection platforms by providing services that include Altaro VM Backup consulting, Barracuda Backup and disaster recovery preparedness expertise, and DoubleTake Availability solutions. Progent can also provide support for Acronis Backup and Recovery, Mozy, Retrospect for Macintosh, Time Machine, Symantec Backup Exec, BackupAssist Software, CrashPlan, and Solaris FLARs. For large organizations, Progent offers VMware Site Recovery Manager expertise. In addition, Progent's ProSight Data Protection Services (DPS) are offered to small and mid-sized businesses as an affordable end-to-end solution for reliable backup/disaster recovery (BDR).

Comprehensive Consulting and Support Services for Systems at Colocation Sites
There are several hundred enterprise-class data center colocation sites in the and larger metropolitan areas throughout the United States, and Progent's colocation expert consultants can improve your systemís redundancy and performance by helping you choose a colocation facility that addresses the particular requirements of your business including geographic location, size, connectivity, budget, and extra additional features and services. Progentís data center support services are intended for companies with hardware housed at co-location hosting sites and in need of on-demand on-site service at the colo facility plus remote support from Microsoft and Cisco Certified professionals. Progent provides a variety of co-location center support services including system architecture evaluation, Windows and UNIX server installation and support, troubleshooting for server and communications networking, development and deployment of fault tolerant systems, defining and deploying layered security defenses, firewall integration and support, designing load balancing solutions, and planning high-availability server and storage cluster systems.

VMware Site Recovery Manager (SRM) Disaster Recovery Solutions
VMware's Site Recovery Manager (SRM) is a component of VMware vCenter that allows you to define, automate and test a consistent runbook for restoring applications and services rapidly after an outage. Site Recovery Manager provides centrally controlled and automated recovery, application mobility, and non-intrusive site migration, failback and re-protect. SRM also allows non-intrusive testing for disaster recovery, upgrades and patches and can generate audit reports to confirm full service restoration, validate Service Level Agreements and prove DR compliance. Progent can provide the support of a VCDX certified VMware Site Recovery Manager consulting expert to assist your organization to design, deploy, test and manage a disaster recovery system powered by VMware Site Recovery Manager.

Security Vulnerability Assessment for Small and Mid-size Businesses
Progent has put together two ultra-affordable service bundles designed to enable small businesses to get an impartial network security evaluation from a certified security engineer. With Progent's External Security Inventory Scan, a security engineer runs an extensive examination of your network from beyond your firewalled perimeter to determine possible weaknesses in the security profile you expose to the outside world. With Progent's Internal Network Security Inventory Checkup, an engineer runs a network scan from an authorized machine within your firewall to assess your exposure to internal attacks. The two security inventory packages are configured and run from a secured external site.

Microsoft Azure Cloud Integration Consulting
Progent's Azure planning and integration consultants can help you with every stage of Microsoft Azure migration including requirements analysis, readiness assessment, solution design, pilot testing, deployment, automated management, performance tuning, license management, disaster recovery strategies, security planning, and compliance assessment. Progent can help you to configure and debug firewalls and VPN connections so that your clients can safely access to Azure-based resources, and Progent's Microsoft-certified consulting experts can assist you set up key Microsoft platforms to run in Azure including Microsoft Windows Server, Exchange Server, SQL and Skype for Business. Progent can also help your organization to create a hybrid environment that seamlessly combines physical datacenters with Azure-based resources.

Contact a Progent Computer Support Expert
To see how to get in touch with a Progent computer consultant for online or onsite support in #(state), phone 1-800-993-9400 or go to Remote Network Help.



An index of content::

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    Progent is seeking a range of full-time employees including solutions-driven Microsoft Certified Systems Engineers; network experts who have Cisco CCNP or CCIE credentials; and specialists in advanced system architecture with experience in mobile connectivity, wireless integration, non-stop environments, business continuity solutions, data preservation, and VMware technology. Progent is also seeking desktop support experts, off-site service professionals, and CISSP or CISM accredited security consultants. We are also seeking veteran managers and administrators able to perform efficiently in our dynamic, virtual office environment. Progent works with independent professionals who have in-depth knowledge and working experience in important information technology topics beyond Progent's main technical concentration. Our Experts Group includes contractors who can provide consulting and programming support for line-of-business solutions such as Manufacturing Resource Planning, Enterprise Resource Planning, or CRM; possess in-depth knowledge of popular operating systems such as Linux, Apple OS, or Solaris, or can provide world-class help in areas such as telecommunications, web development, EDI, eCommerce, or database management. Independent contractors certified by Progent coordinate with our staff engineers to deliver end-to-end solutions for small and midsize business networks.

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    Progent's ProSight Email Guard uses the services and infrastructure of top data security vendors to deliver web-based management and comprehensive protection for your email traffic. The powerful structure of Email Guard combines a Cloud Protection Layer with a local gateway device to offer advanced defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. The Cloud Protection Layer serves as a first line of defense and blocks most unwanted email from reaching your security perimeter. This decreases your vulnerability to external threats and saves network bandwidth and storage. Email Guard's onsite security gateway appliance adds a deeper layer of analysis for inbound email. For outgoing email, the onsite security gateway provides anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The onsite security gateway can also help Exchange Server to track and safeguard internal email traffic that stays inside your corporate firewall.

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    For companies with a mix of Mac and Microsoft Windows desktops, there are two basic solutions for running Microsoft Windows-only applications on an Apple Mac: an external connection to an actual Windows computer or local simulation of a Windows environment on a macOS or Mac OS X desktop. Microsoft's Remote Desktop Connection Client for Apple Mac enables you to attach a Mac to a networked Windows-powered PC to run Windows software and share network resources. Microsoft's Virtual PC for Mac emulates Windows on an Apple Mac computer so you are able to run Microsoft Windows programs locally. Progent's Mac technology consultants can help you to maintain these products for using Windows software on your Apple Macs and can in addition help your company to assess and install third-party solutions for Microsoft Windows PC emulation.

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    Remote server management cards give IT administrators complete control over a server without the need for a personal presence. Through these management cards, all console screen information plus keyboard and mouse operations are transferred to a remote session to a support professional who can be located anywhere with Internet access. Progent's Microsoft and Cisco authorized engineers can help you to design, implement, and manage a fault-tolerant business network that includes remote server management cards and Progent can utilize these remote management cards to deliver low-cost off-site technical assistance. Progent is familiar with a variety of remote server management cards such as Aten remote management cards, American Megatrends MegaRAC remote management cards, Dell DRAC cards, HP Lights-Out 100c remote server management cards, and Peppercon remote management cards.

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