Affordable Network Help from Microsoft and Cisco certified Professionals for Businesses in Palm Bay, FL
By offering professional support when you require it, making available specialized knowledge for key business applications, providing high-value services like virtual server hosting, invoicing solely for services delivered, and charging no setup fees or retainers for standard services, Progent helps you to maximize the competitive value of your information system and reduce support expenses. Progent appreciates that information system protection, dependability, and performance are as important to small businesses as to large corporations but that small organizations lack the economy of scale to invest heavily in computer technology and internal service groups. Progent's basic competitive advantage is that no network support organization can equal Progent's ability to deliver the network support expertise your company requires when you need it and at a cost you can justify.
For medium-size and enterprise businesses, Progent offers co-sourcing support to add to the subject matter expertise of your in-house network support personnel. This can cut costs and help meet schedules for major projects such as application design and development, disaster recover/business continuity planning and testing, security audits, merging datacenters, or technology migrations and upgrades.
Progent can in addition provide the services of accredited experts to help your company to design and execute a sensible cloud strategy.
Key Technical Areas Serviced by Progent for Palm Bay, Florida Business Networks
As a Microsoft-certified Partner computer support firm that maintains a large group of Cisco Premier CCIE network infrastructure consultants and Apple accredited engineers, Progent offers emergency assistance and low-cost online consulting to Palm Bay, FL businesses for a wide range of information technologies such as:
Support Delivery Alternatives for Palm Bay, Florida Companies
Progent offers a variety of alternatives for providing small and midsize businesses and local governments with affordable computer services for troubleshooting, consulting, hosting, and network management. Progent's paradigm for delivering IT support services is based on the Help Desk operational structure familiar to big IT support groups. Progent's Contact Center Support Model ensures rapid support, comprehensive service records, consistent follow-through, and strict expense monitoring for a range of network support delivery options that include remote troubleshooting, in-person support, top-level consulting, plus server hosting.
Progent's Fixed-price Managed Services for Outsourcing Network Management
- Remote Service
Progentís Technical Response Center (TRC) offers emergency and scheduled remote assistance for Microsoft Windows, Linux, Apple Mac, and Cisco-based environments in the United States and globally. Progent's certified service experts can help clients to analyze and fix hardware and software issues without the expense or delay of in-person support calls. The background of Progent's IT engineers allows them to handle most IT problems rapidly. For the most challenging problems, Progent's depth of expertise makes it possible to escalate support calls to world-class specialists. Progent provides a streamlined, web-accessible signup procedure for first-time clients to accommodate emergency situations and Progent charges by the minute with no startup charges or minimums, so you pay only for the support you get. Specialists you can access remotely include Cisco-premier CCIEs, Microsoft-Premier MCSE consultants, and CISSP-certified security professionals. Learn additional details about Progent's online computer support services.
- Onsite Support
Progent provides on-site technical assistance for signed-up customers in major metropolitan areas in the United States. Progent's onsite service personnel can work in tandem with Progent's remote support engineers to give small companies the optimal solution: onsite support technicians when you need them as well as the on-line expertise of Progent's worldwide staff of IT engineers, security specialists, and business application programmers. The response time for in-person service calls is usually less than one business day. Progent requires no start-up or retainer charge for registering as a Progent customer for onsite support. Find out more about how and why to sign up for Progent's in-person network support.
- Phone Support
Progent's Standard Help Desk Services provide small businesses a comprehensive service desk solution that handles all aspects of remote Level 1 desktop technical support from initial requests through trouble ticket generation, remote desktop control, status tracking, problem resolution, and management reports. Progent provides service desk support at a substantial discount from Progent's normal Level 1 desktop support rates, and Progent offers the option of fast on-demand escalation to Level 2 and Level 3 experts to resolve complex problems. To learn more, visit Online Help Desk Services for Small Businesses.
- IT Consulting Expertise
Progent provides small businesses affordable access to enterprise-class consultants who can provide assistance with vital technologies including
- Windows Server 2019 migration consulting, Microsoft Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Windows Server and application support, Cisco network architecture, network protection engineering, high availability network consulting, virtual server strategies, plus configuration, customization and support for business applications such as accounting, operations, reporting, CRM, and productivity packages. Progent can provide assistance with one-time projects such as office moves and major software upgrades, extended projects like management analytics application programming and support, database application development and DBA services, and web development, on-going services such as System Center 2012 Operations Manager (SCOM 2012) support and Operations Manager 2016 consulting for IT infrastructure health monitoring and network administration, or emergency services like disaster recovery and malware removal.
- Application Server Hosting
Progent offers hosting for vital business applications like Exchange Server and SQL Server in order to provide small and midsize businesses with higher levels of availability, protection, and performance than is feasible using the class of on-site data center that is realistically affordable for most small and midsize companies. Because Progent uses the same data centers that support the equipment of many of the world's biggest IT organizations, Progent can eliminate the expense of creating and maintaining the infrastructure needed for enterprise-class environmental control, electrical backup, and uninterruptible Internet connectivity. For managed applications, Progent can also see to it that upgrades and revisions remain updated, protection and efficiency is constantly monitored, and systems are consistently backed up and available for full and rapid restoration. Find out additional information concerning Progent's hosting services for Exchange Server and other mission-critical applications.
- Private Cloud Hosting
Progent's Private Cloud hosting provides full hosting for the entirety of a small or midsize company's servers in an environment that not only provides the highest level of dependability and scalability but that is in addition simple for clients to migrate to another support provider or to bring internally if your business situation warrants it. Progent's Private Cloud hosting is structured around mature virtualization techniques that permit small businesses with multi-vendor environments to benefit dramatically on the expense of capital equipment, system maintenance, and IT management while getting enterprise-class dependability and an unprecedented level of vendor flexibility. In contrast to conventional SaaS hosting offerings, Progent's Private Cloud Hosting Service covers all server-based software in one centrally administered package, can handle the mixed- OS and loosely standardized environments typical of small businesses, and keeps ownership of the software licenses in the customer's hands so that migrating to a different virtualized system is quick, reliable, and inexpensive. This avoids ending up a prisoner of a single hosting service while still offering all the savings associated with ASP and SaaS hosting alternatives.
- Hybrid Cloud Integration Consulting Services
Progent can provide advanced remote support to help businesses of all sizes connect their IT infrastructure with popular public cloud platforms including Azure and Amazon Web Services. Progent can help your it team to design and administer cost-effective environments that can include Windows and Linux systems and apps in either cloud-based solutions or in hybrid network models that utilize on-premises resources along with cloud services. To help you to integrate cloud services with networks, Progent offers a range of public cloud migration services such as Office 365 integration with on-premises installations of Exchange, Azure design and integration consulting, Amazon Web Services cloud integration support, and Amazon Web Marketing Service development and debugging. Progent has over 15 years of experience delivering advanced consulting support online, and Progent can help you successfully carry out your cloud migration projects on schedule and within your budget.
Progent's affordable ProSight family of network management outsourcing services is intended to provide small and mid-size businesses with enterprise-class support and cutting-edge technology for all aspects of information assurance. ProSight managed services available from Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring (ASM): Next Generation Endpoint Protection and Ransomware Recovery
ProSight Active Security Monitoring (ASM) is an endpoint protection solution that incorporates cutting edge behavior analysis tools to defend endpoint devices and physical and virtual servers against modern malware assaults such as ransomware and email phishing, which easily evade traditional signature-based AV products. ProSight Active Security Monitoring safeguards local and cloud resources and offers a single platform to automate the entire threat progression including filtering, detection, containment, cleanup, and post-attack forensics. Top capabilities include one-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against new attacks. Learn more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Unified Physical and Virtual Endpoint Security
Progent's ProSight Enhanced Security Protection (ESP) managed services deliver ultra-affordable in-depth protection for physical servers and VMs, workstations, mobile devices, and Exchange email. ProSight ESP uses adaptive security and modern behavior analysis for round-the-clock monitoring and reacting to security threats from all attack vectors. ProSight ESP delivers firewall protection, penetration alerts, endpoint management, and web filtering via cutting-edge technologies incorporated within one agent accessible from a single control. Progent's data protection and virtualization consultants can help your business to plan and configure a ProSight ESP environment that addresses your company's unique needs and that allows you demonstrate compliance with legal and industry information security regulations. Progent will assist you define and implement security policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alerts that require immediate attention. Progent's consultants can also assist your company to set up and verify a backup and restore system such as ProSight Data Protection Services so you can get back in business quickly from a destructive cyber attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Microsoft Exchange filtering.
- ProSight DPS: Managed Backup
ProSight Data Protection Services offer small and medium-sized businesses an affordable end-to-end solution for reliable backup/disaster recovery (BDR). For a fixed monthly rate, ProSight Data Protection Services automates your backup processes and allows rapid recovery of critical files, applications and virtual machines that have become lost or corrupted due to component breakdowns, software glitches, disasters, human error, or malicious attacks like ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, applications, system images, as well as Hyper-V and VMware images/. Critical data can be backed up on the cloud, to a local device, or mirrored to both. Progent's backup and recovery consultants can provide advanced expertise to set up ProSight DPS to to comply with regulatory requirements like HIPPA, FIRPA, PCI and Safe Harbor and, whenever necessary, can assist you to restore your critical data. Learn more about ProSight DPS Managed Cloud Backup and Recovery.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and affordable for smaller businesses to diagram, monitor, enhance and troubleshoot their connectivity hardware such as switches, firewalls, and load balancers as well as servers, printers, endpoints and other networked devices. Using cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch ensures that network diagrams are always current, copies and displays the configuration information of virtually all devices on your network, tracks performance, and generates alerts when potential issues are discovered. By automating tedious network management processes, WAN Watch can cut hours off common chores like network mapping, reconfiguring your network, locating appliances that need critical updates, or resolving performance problems. Find out more details about ProSight WAN Watch infrastructure monitoring and management services.
- ProSight Email Guard: Spam Filtering, Data Leakage Protection and Content Filtering
ProSight Email Guard is Progent's email filtering and encryption solution that incorporates the services and infrastructure of leading data security vendors to deliver web-based management and world-class security for your email traffic. The powerful structure of Email Guard managed service combines cloud-based filtering with an on-premises security gateway device to offer advanced protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. The cloud filter serves as a preliminary barricade and keeps most threats from reaching your security perimeter. This decreases your vulnerability to external threats and conserves system bandwidth and storage. ProSight Email Guard's onsite gateway device adds a further level of inspection for incoming email. For outbound email, the local gateway offers anti-virus and anti-spam protection, DLP, and encryption. The local gateway can also help Exchange Server to track and protect internal email traffic that originates and ends inside your security perimeter. Learn more about Progent's Email Guard spam filtering, virus defense, content filtering and data loss prevention.
- ProSight LAN Watch: Server and Endpoint Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring service that incorporates state-of-the-art remote monitoring and management technology to help keep your IT system operating efficiently by checking the health of critical assets that power your business network. When ProSight LAN Watch uncovers a problem, an alert is transmitted automatically to your specified IT staff and your Progent engineering consultant so that any looming problems can be resolved before they have a chance to disrupt productivity Find out more about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and applications hosted in a secure Tier III data center on a high-performance virtual host configured and maintained by Progent's network support professionals. With Progent's ProSight Virtual Hosting model, the customer retains ownership of the data, the operating system software, and the applications. Since the system is virtualized, it can be moved immediately to an alternate hardware solution without a lengthy and technically risky configuration procedure. With ProSight Virtual Hosting, your business is not tied one hosting provider. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, maintain, find and safeguard information about your IT infrastructure, processes, applications, and services. You can quickly find passwords or serial numbers and be warned about impending expirations of SSL certificates or warranties. By cleaning up and organizing your IT infrastructure documentation, you can eliminate as much as 50% of time wasted searching for critical information about your IT network. ProSight IT Asset Management includes a common repository for storing and sharing all documents related to managing your network infrastructure such as standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports advanced automation for collecting and associating IT information. Whether youíre planning enhancements, performing maintenance, or responding to an emergency, ProSight IT Asset Management gets you the data you require as soon as you need it. Find out more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and low-cost alternative for small and medium-size organizations to obtain an unbiased evaluation of the overall health of their network. Based on a selection of the leading remote monitoring and management (RMM) platforms available, and supervised by Progent's certified group of IT professionals, ProSight Network Audits show you how well the deployment of your essential network assets conform to industry leading practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and deliver instant ROI such as a cleaner Active Directory (AD) system. Both versions also include a year of cutting-edge remote network monitoring and management (RMM). Advantages can include simpler management, improved compliance with data security regulations, higher utilization of IT assets, quicker problem resolution, more dependable backup and restore, and increased uptime. Learn more information about Progent's ProSight Network Audits IT infrastructure assessment.
The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is an affordable service based on a phone discussion with a Progent information assurance expert. The fact-finding interview is designed to evaluate your organization's ability either to block or recover rapidly following an attack by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you personally to collect information concerning your existing security profile and backup platform, and Progent will then produce a written Basic Security and Best Practices Report describing how you can apply industry best practices to create a cost-effective AV and backup/recovery environment that aligns with your business needs. For additional information, visit The ProSight Ransomware Preparedness Report Service.
Why Progent Is the Smart Choice for Palm Bay, Florida Small Businesses
Progent's staff size, depth of information technology expertise, and familiarity with enterprise IT support enable small and midsize companies to sidestep the pitfalls related to excessive reliance on thinly staffed support firms or independent engineers.
Working with Progent's Experts allows your small business to:
- Prevent Excessive Reliance on Freelance Support Consultants
For IT services, smaller businesses often depend excessively on independent engineers. Though individual service engineers have lower expenses than more substantial support firms and can afford to charge nominally lower fees, they are frequently spread too thin to react quickly to urgent problems. If an independent consultant is busy with different client, ill, on vacation, or in training, the lack of backup staff may require your company to go without help during an emergency. As your small business grows, system downtime or difficulties with critical applications become more costly. The money you believed you were saving on a freelancer can disappear quickly because of lower output. Also, when freelance consultants confront new technologies, the lack of a large consulting team to fall back on for help requires them to train on the job while your organization ends up footing the costs for their continuing training.
- Have Access to Certified Professionals in Advanced IT Issues
The majority of smaller support firms or independent engineers focused on small business network consulting are capable of delivering connect-the-dots solutions but don't have the seasoning to work efficiently with complicated network configurations that have mixed operating systems, many offices, Voice over IP implementations, mobile workers, interconnected accounting and analytical software, eCommerce, and specialized line-of-business applications. Progent's background with global enterprises and Progent's large staff of experts can be valuable to your company because big-company environments are characteristically complicated, integration problems require in-depth knowledge in many technical areas, and reaching a high degree of stability, availability, and protection calls for industry-tested best practices.
- Create a Solid Basis for Seamless Growth
Small companies often begin with a network implemented on a tight budget. Lacking a strong architecture, a series of improvised fixes commonly get thrown onto of a marginal foundation. As a business grows, reliability and expandability problems can hinder the success of the organization. These networks require thorough evaluation, smart business planning, and in-depth expertise to upgrade to an IT environment that will provide the solid basis to handle current business needs and ease future expansion.
- Team with Solution Consultants, Not Product Resellers
Smaller companies need guidance and education to work through an increasingly complicated array of IT alternatives available for enabling business growth and improving efficiency. Businesses do not need an IT engineer or service organization that tries to promote a product. Progent avoids conflicted motives by not selling hardware and software. Progent provides consulting and services exclusively. This allows Progent to match consulting support with the genuine interests of customers. Mixing IT support and product selling can result in a conflict where the proposed solution is built around a predetermined technology rather than being driven by the actual needs of a small business.
How to Contact Progent
If your Palm Bay, Florida company wants to contact Progent to ask about IT outsourcing, consulting, or tech support services, phone 800-993-9400 or refer to Contact Progent.
Fast Online Network Assistance
For fast online help, you can call Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).