Immediate, Low-cost Online Computer Network Troubleshooting for Palm Bay, Florida Small Businesses
For over two decades, Progent has specialized in providing world-class IT support services to customers with small-business budgets. Progent has developed a powerful service system that includes a cost-effective, seamless virtual office infrastructure, custom online repair tools, a substantial team of consultants certified in a wide array of technical disciplines, a Help Desk Call Center service structure that promotes efficiency and ensures follow-through, a global group of remote support professionals, in-person support availability for the majority of most zip codes in the United States, and a company ethos focused on resolving technical problems in the least time and at the least cost to customers.
For mid-size and large companies, Progent can provide co-sourcing and project management support to add to the skills of your in-house network service group. This can cut costs and help meet schedules for major IT initiatives such as application design and development, business continuity preparedness, security evaluations, merging datacenters, or software migrations.
Progent can also offer access to accredited experts to help your company to design and execute a sensible cloud computing strategy.
Main Products and Technologies Serviced by Progent for Business Networks in Palm Bay, Florida
Progent's nationwide team of world-class consultants offers assistance for virtually all facets of information technology found in businesses of all sizes. Practice areas supported by Progent in and around Palm Bay include:
Support Delivery Options Available for Palm Bay, Florida Companies
Progent offers a variety of alternatives for providing small and midsize companies and local governments with affordable IT services for technical support, system architecture, and network administration. Progent's paradigm for providing computer support services is based on the Help Desk Call Center structure familiar to big IT organizations. Progent's Help Desk Support Mechanism ensures rapid response, comprehensive service records, reliable follow-up, and strict cost monitoring across an array of network service delivery options that include online troubleshooting, on-premises support, and top-tier consulting.
Progent's Low-Cost Managed Services for Remote Network Management
- Remote Support
Progentís Technical Response Center (TRC) offers emergency and routine online service for Microsoft Windows, Linux, Apple, and Cisco-powered systems in the United States and worldwide. Progent's certified support experts can assist customers to analyze and repair network problems without the expense or time loss of travel for onsite support calls. The background of Progent's network consultants makes it possible to handle the majority of network issues rapidly. For the toughest issues, Progent's depth of knowledge allows the support team to escalate troubleshooting tasks to world-class specialists. Progent offers a streamlined, web-accessible signup process for new clients to accommodate emergency network problems and Progent charges per minute with zero startup fees or time minimums, so you pay only for the support you receive. Experts available remotely include Cisco-premier CCIE network engineers, Microsoft-Premier MCSEs, and CISA-certified security professionals. Find out more details concerning Progent's online computer troubleshooting services.
- Onsite Service
Progent provides on-site technical support for signed-up clients in major metropolitan areas in the United States. Progent's on-site service technicians can work in tandem with Progent's remote service experts to deliver small businesses the optimal solution: hands-on service technicians when you require them plus the on-line expertise of Progent's seasoned team of IT consultants, security professionals, and business software developers. The response time for in-person support visits is typically under 24 hours. There is no sign-up or retainer charge for registering as a Progent customer for on-premises support. Find out more concerning how and why to sign up for Progent's onsite network service.
- Help Desk
Progent's Standard Help Desk Services offer small businesses a complete service desk solution that handles all aspects of remote Level 1 desktop support from initial requests through trouble ticket generation, remote desktop control, progress tracking, problem resolution, and reporting. Progent offers service desk support at a substantial discount off Progent's normal Level 1 desktop support rates, and Progent offers the option of fast as-needed escalation to subject matter experts to resolve complex issues. For details, see Online Help Desk Services for Small Businesses.
- IT Consulting Services
Progent offers small and midsize companies budget-friendly availability of world-class consultants who can provide assistance with vital products and technologies including
- Windows Server 2019 migration consulting, Microsoft Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Windows Server expertise, Cisco network design, network security consulting, fault tolerant network design, virtualization strategies, plus configuration, customization and training for business programs including accounting, ERP, management reporting, sales automation, and office productivity suites. Progent can help with short-term projects including office relocations and massive system upgrades, longer term projects like business information application development and customization, database software programming and DBA support, and web development, on-going support such as Microsoft System Center 2012 Operations Manager (SCOM 2012) support and Operations Manager 2016 consulting services for network health monitoring and system administration, or urgent services such as disaster recovery and virus removal.
- Private Cloud Hosting Services
Progent's Private Cloud hosting service provides comprehensive hosting services for all of a small or midsize company's production servers in a setting that not only provides the highest level of fault-tolerance and expandability but that is also simple for clients to transfer to another support firm or to bring in-house whenever your circumstance warrants it. Progent's Private Cloud hosting is based on proven virtual server technologies that allow small businesses with mixed environments to benefit significantly on the costs of capital equipment, infrastructure support, and network management while achieving enterprise-class dependability and an unparalleled degree of vendor alternatives. Unlike ordinary Software as a Service (SaaS) hosting offerings, Progent's Private Cloud Hosting encompasses all server-centric applications in a single centrally administered package, can support the mixed- platform and non- standardized networks typical of small businesses, and keeps control of the software licenses in the customer's possession so that migrating to a new virtual host is quick, reliable, and inexpensive. This avoids ending up a prisoner of a specific hosting service while still providing all the savings associated with ASP and SaaS hosting alternatives.
- Hybrid Cloud Migration Services
Progent can provide advanced remote support to help businesses of any size integrate their IT infrastructure with popular public cloud platforms including Microsoft Azure and Amazon AWS. Progent can help you to plan and manage hybrid environments that can include Windows and Linux systems and apps in both cloud-only systems or in hybrid topologies that utilize local IT assets along with public clouds. To assist you to incorporate public clouds with physical datacenters, Progent can provide a variety of cloud integration support services that include Office 365 Exchange Online integration with on-premises installations of Exchange, Azure design and integration services, Amazon Web Services (AWS) cloud integration, Amazon Web Marketing Service programming and troubleshooting, and Google Cloud integration expertise. Progent has more than 20 years of background providing high-level consulting services online, and Progent can make sure you successfully carry out your cloud integration initiatives on schedule and within your budget.
Progent's affordable ProSight family of network monitoring and management services is intended to provide small and mid-size organizations with enterprise-class support and state-of-the-art technology for all facets of information assurance and compliance. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Next Generation Endpoint Protection and Ransomware Recovery
ProSight Active Security Monitoring is an endpoint protection solution that utilizes next generation behavior analysis technology to defend endpoint devices as well as servers and VMs against modern malware assaults like ransomware and file-less exploits, which easily evade legacy signature-matching anti-virus tools. ProSight ASM protects local and cloud-based resources and offers a single platform to address the entire malware attack lifecycle including blocking, infiltration detection, mitigation, remediation, and forensics. Key capabilities include one-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against newly discovered threats. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Unified Physical and Virtual Endpoint Security
Progent's ProSight Enhanced Security Protection (ESP) managed services offer ultra-affordable in-depth protection for physical servers and virtual machines, desktops, smartphones, and Exchange Server. ProSight ESP utilizes adaptive security and advanced heuristics for continuously monitoring and reacting to cyber assaults from all attack vectors. ProSight ESP offers two-way firewall protection, intrusion alarms, endpoint control, and web filtering via leading-edge technologies packaged within a single agent accessible from a single console. Progent's security and virtualization experts can help your business to design and configure a ProSight ESP deployment that addresses your organization's unique needs and that allows you prove compliance with legal and industry data security regulations. Progent will help you specify and configure security policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alerts that call for urgent action. Progent's consultants can also help you to install and verify a backup and restore system such as ProSight Data Protection Services so you can recover rapidly from a potentially disastrous security attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Microsoft Exchange email filtering.
- ProSight DPS: Managed Backup and Recovery
ProSight Data Protection Services from Progent provide small and mid-sized organizations a low cost and fully managed solution for secure backup/disaster recovery. Available at a fixed monthly rate, ProSight DPS automates and monitors your backup activities and enables rapid restoration of vital files, applications and virtual machines that have become unavailable or damaged due to component failures, software bugs, natural disasters, human error, or malicious attacks like ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, apps, system images, as well as Hyper-V and VMware images/. Important data can be protected on the cloud, to a local device, or mirrored to both. Progent's cloud backup consultants can provide world-class support to configure ProSight DPS to be compliant with regulatory requirements like HIPAA, FINRA, and PCI and, whenever needed, can assist you to recover your critical information. Find out more about ProSight DPS Managed Cloud Backup.
- ProSight WAN Watch: Network Infrastructure Management
Progentís ProSight WAN Watch is a network infrastructure management service that makes it simple and inexpensive for small and mid-sized businesses to map out, track, reconfigure and debug their connectivity appliances such as switches, firewalls, and load balancers plus servers, endpoints and other devices. Incorporating state-of-the-art RMM technology, ProSight WAN Watch ensures that infrastructure topology diagrams are always current, copies and displays the configuration information of virtually all devices connected to your network, monitors performance, and sends alerts when problems are discovered. By automating complex network management processes, WAN Watch can knock hours off common tasks like making network diagrams, reconfiguring your network, locating appliances that need critical software patches, or identifying the cause of performance problems. Find out more about ProSight WAN Watch infrastructure management consulting.
- ProSight Email Guard: Spam Filtering, Data Leakage Protection and Content Filtering
ProSight Email Guard is Progent's email filtering and encryption solution that incorporates the services and infrastructure of top data security vendors to provide web-based management and world-class protection for all your inbound and outbound email. The powerful architecture of Email Guard managed service combines cloud-based filtering with an on-premises security gateway device to provide complete defense against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-based threats. ProSight Email Guard's cloud filter serves as a preliminary barricade and keeps the vast majority of threats from reaching your security perimeter. This reduces your exposure to external attacks and conserves system bandwidth and storage space. ProSight Email Guard's on-premises security gateway device provides a further layer of inspection for inbound email. For outgoing email, the onsite security gateway offers AV and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The local security gateway can also assist Exchange Server to track and protect internal email traffic that stays within your security perimeter. Learn more about Progent's Email Guard spam filtering, virus blocking, content filtering and data loss protection.
- ProSight LAN Watch: Server and Endpoint Remote Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring managed service that uses state-of-the-art remote monitoring and management techniques to help keep your IT system running efficiently by tracking the state of critical assets that drive your information system. When ProSight LAN Watch detects an issue, an alarm is sent automatically to your designated IT personnel and your Progent engineering consultant so all potential problems can be addressed before they can disrupt productivity Learn more about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and apps hosted in a protected fault tolerant data center on a fast virtual machine host configured and maintained by Progent's IT support professionals. With the ProSight Virtual Hosting service model, the client owns the data, the OS platforms, and the applications. Because the environment is virtualized, it can be ported immediately to an alternate hardware solution without a lengthy and technically risky configuration process. With ProSight Virtual Hosting, you are not tied a single hosting service. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, maintain, retrieve and safeguard data related to your IT infrastructure, procedures, business apps, and services. You can quickly find passwords or serial numbers and be warned about impending expirations of SSLs ,domains or warranties. By updating and organizing your IT infrastructure documentation, you can eliminate up to half of time spent looking for critical information about your network. ProSight IT Asset Management features a centralized location for holding and collaborating on all documents required for managing your business network like standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports a high level of automation for collecting and associating IT information. Whether youíre planning improvements, performing regular maintenance, or responding to a crisis, ProSight IT Asset Management delivers the information you need the instant you need it. Learn more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and low-cost alternative for small and medium-size businesses to obtain an unbiased evaluation of the overall health of their IT system. Powered by some of the top remote monitoring and management tools in the industry, and supervised by Progent's world-class team of IT experts, ProSight Network Audits show you how well the deployment of your core network devices conform to industry best practices. The Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver immediate benefits such as a cleaner Active Directory (AD) system. Both versions also include a year of cutting-edge remote network monitoring and management. Advantages can include easier management, improved compliance with data security standards, higher utilization of network resources, faster problem resolution, more dependable backup and restore, and higher availability. Learn more information about ProSight Network Audits network infrastructure assessment.
The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is an affordable service centered on a phone interview with a Progent backup/recovery expert. The fact-finding interview is intended to evaluate your company's preparedness either to stop or recover quickly after an attack by a ransomware variant like Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you personally to gather information concerning your existing antivirus tools and backup/recovery platform, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can apply best practices to create an efficient security and backup system that meets your business requirements. For details, see Progent's ProSight Ransomware Preparedness Report.
Why Progent Offers the Smart Choice for Palm Bay, Florida Businesses
Progent's size, depth of information technology skill, and familiarity with corporate network consulting allow small businesses to avoid the problems associated with excessive reliance on small service organizations or individual consultants.
Working with Progent enables your company to:
- Prevent Excessive Dependence on Individual Support Consultants
For IT services, small businesses sometimes depend excessively on independent consultants. Although individual service engineers have lower expenses than larger support firms and can afford to bill nominally smaller rates, individuals are often stretched to far to react rapidly to critical network problems. If an independent consultant is busy with another client, ill, on travelling, or in class, the lack of backup personnel may require your business to go without assistance in case of an emergency. As your small business expands, network unavailability or problems with critical programs get more costly. The money you thought you were saving on a freelancer can disappear quickly because of lost output. Also, when independent consultants encounter unfamiliar technologies, the unavailability of a large engineering team to fall back on for advice forces them to train in place while your company winds up with the costs for their ongoing training.
- Have Access to Expertise in Complex Network Issues
The majority of small support firms or freelance consultants focused on small business IT support are capable of providing routine fixes but lack the background to deal cost-effectively with complex network configurations with mixed platforms, multiple sites, Voice over IP implementations, remote clients, integrated financial and operational applications, eCommerce, and custom line-of-business applications. Progent's experience with worldwide enterprises and Progent's large team of experts can benefit your company because enterprise networks are by nature complex, support issues demand thorough understanding of in numerous technical areas, and achieving an acceptable degree of robustness, reliability, and security calls for industry-tested best practices.
- Build a Solid Basis for Seamless Growth
Small businesses often start with an IT system implemented on a shoestring budget. Lacking a strong architecture, a sequence of ad hoc fixes often get tossed on top of a marginal foundation. As a business grows, reliability and scalability issues can hinder the productivity of the business. Such networks require proper evaluation, intelligent business analysis, and in-depth expertise to upgrade to an IT infrastructure that can act as the reliable basis to meet critical business requirements and ease future expansion.
- Work with Solution Providers, Not Resellers
Small businesses require direction and insight to work through an ever more complex array of IT options offered for enabling growth and enhancing productivity. Businesses do not need an IT consultant or support organization that tries to promote a product. Progent eliminates conflicted motives by not selling hardware and software. Progent offers consulting and services exclusively. This allows Progent to align technical support services with the real interests of customers. Combining IT consulting and product selling can result in a situation where the recommended solution is built around a predetermined technology instead of being driven by the actual requirements of a small business.
Get in Touch with Progent
In case your Palm Bay, Florida business needs to get in touch with Progent to ask about network outsourcing, consulting, or tech support, call 800-993-9400 or see Contact Progent.
Fast Remote Network Help
For immediate remote assistance, you can call Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).