Palm Bay, FL Remote Support from World-class Network Troubleshooting Experts
Progent's network troubleshooting services can provide your Palm Bay, FL company affordable and consistent support from Microsoft and Cisco certified computer experts. By delivering IT support service when you need it, offering specialized knowledge for vital technologies, offering unique support such as automated network monitoring, and billing only for services you receive, Progent offers your Palm Bay, Florida business an economical option for optimizing the productivity and profitability of small business networks. If you run a local system, rely on cloud resources, or manage a hybrid cloud-and-local network, Progent is the intelligent choice for organizations to create and support a reliable and safe IT system and to have quick access to the experienced support usually restricted to corporations who can maintain a sizeable in-house IT organization.
For mid-size and large businesses, Progent can provide co-sourcing and project management support to supplement the skills of your in-house IT support personnel. This can reduce expenses and help meet schedules for major projects such as application design and development, business continuity planning and testing, security audits, office consolidations, or technology migrations and upgrades.
Progent can in addition provide the services of certified consultants to help your business to design and execute a sensible cloud strategy.
Main IT Areas Supported by Progent for Office Networks in Palm Bay, Florida
Progent's team of industry certified experts provides help for virtually all facets of information technology found in companies of all sizes. Practice areas served by Progent in Palm Bay include:
Support Delivery Alternatives for Palm Bay, Florida Businesses
Progent has a selection of options for providing small and midsize companies and local governments with cost-effective IT services for troubleshooting, consulting, hosting, and IT administration. Progent's paradigm for delivering computer support is built on the Call Center structure common to big IT organizations. Progent's Help Desk Support Model promotes rapid support, thorough activity records, reliable follow-up, and strict expense monitoring for a range of network service delivery options that include remote repairs, on-premises support, top-level consulting, as well as server and application hosting.
Progent's Fixed-price Managed Services for Remote IT Management
- Remote Support
Progentís Technical Response Center (TRC) provides emergency and scheduled online assistance for Windows, Linux, Apple, and Cisco-based environments in the United States and worldwide. Progent's certified service professionals can assist clients to analyze and fix hardware and software problems without the expense or time loss of travel for onsite service calls. The background of Progent's IT engineers makes it possible to handle the majority of network issues rapidly. For complex problems, Progent's breadth of expertise allows the support team to escalate support calls to world-class specialists. Progent provides a streamlined, web-based signup process for new clients to address emergency situations and Progent bills per minute with no sign-up fees or minimums, so you pay only for the support you get. Experts available remotely include Cisco-premier CCIEs, Microsoft-Certified MCSEs, and CISA-certified security professionals. Find out more information about Progent's remote computer support expertise.
- On-site Support
Progent provides on-site technical assistance for signed-up clients in major metropolitan areas in the United States. Progent's onsite support technicians can operate in conjunction with Progent's remote service engineers to deliver small companies the optimal solution: on-premises service technicians when you require them as well as the remote help of Progent's seasoned team of network engineers, security professionals, and business application programmers. The response time for in-person service visits is usually less than one business day. There is no sign-up or retainer charge for registering as a Progent customer for on-premises service. Learn more concerning how to register for Progent's in-person network service.
- Help Desk Call Center
Progent's Standard Help Desk Services provide small businesses a complete solution that manages all facets of online Level 1 desktop technical support from initial requests through ticketing, screen sharing, status tracking, problem resolution, and management reports. Progent provides help desk services at a substantial discount from Progent's regular desktop service rates, and Progent can provide the additional option of fast on-demand escalation to subject matter experts to handle the most problems. To learn more, refer to Help Desk Services for Small Businesses.
- Consulting Expertise
Progent provides small and midsize businesses budget-friendly availability of enterprise-class IT professionals who can provide help with vital products and technologies such as
- Windows Server 2019 migration services, Microsoft Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Windows Server and application expertise, Cisco network architecture, company-wide network protection engineering, fault tolerant network consulting, virtual server strategies, plus configuration, programming and training for small business software such as accounting, ERP and MRP, reporting, sales automation, and productivity suites. Progent can help with short-term projects such as office relocations and massive software migrations, extended projects such as business information application programming and support, database software programming and administration support, and web design, continuing services including Microsoft System Center 2012 Operations Manager (SCOM 2012) support and Operations Manager 2016 consulting for IT infrastructure health monitoring and system administration, or emergency response such as data restoration and malware removal.
- Application Hosting
Progent offers hosting for key business applications like Exchange Server and Microsoft SQL to provide small businesses with higher levels of dependability, protection, and performance than is feasible using the class of internal data center that is practical for most small and midsize organizations. Since Progent utilizes the same facilities that support the equipment of many of the planet's biggest information technology companies, Progent can eliminate the investment in building and maintaining the systems required for enterprise-class cooling, power failover, and redundant Internet access. For managed application servers, Progent can also make sure that upgrades and service packs remain updated, protection and efficiency is continually monitored, and systems are consistently backed up and available for full and rapid recovery. Find out additional information concerning Progent's hosting services for Exchange and other critical applications.
- Private Cloud Hosting
Progent's Private Cloud hosting provides full hosting services for the entirety of a small company's production servers in a setting that not only delivers the top degree of fault-tolerance and expandability but that is in addition simple for customers to transfer to another support provider or to bring in-house when your business situation calls for it. Progent's Private Cloud hosting service is founded on proven virtualization techniques that permit companies with mixed networks to benefit significantly on the expense of hardware, infrastructure maintenance, and network management while getting enterprise-class availability and an unparalleled degree of vendor options. Unlike ordinary SaaS hosting offerings, Progent's Private Cloud Hosting Service covers all server-centric applications in a single centrally administered solution, can support the mixed- platform and non- standardized environments common with smaller businesses, and retains ownership of the licenses in the customer's hands so that moving to a different virtual system is quick, reliable, and affordable. This eliminates ending up a captive to a specific hosting provider while still offering all the savings related to ASP and SaaS hosting services.
- Hybrid Cloud Integration Support
Progent offers advanced online consulting to help businesses of any size connect their information networks with leading public clouds including Azure and Amazon AWS. Progent can assist you to plan and administer hybrid ecosystems that support Windows and Linux operating systems and applications in either cloud-based solutions or in hybrid network models that utilize local IT assets along with public clouds. To assist you to incorporate public clouds with physical datacenters, Progent can provide a range of cloud migration support services such as Office 365 integration with on-premises installations of Exchange, Microsoft Azure planning and deployment services, Amazon Web Services cloud migration, Amazon Web Marketing Service (WMS) development and debugging, and Google Cloud Platform (GCP) integration expertise. Progent has more than 20 years of experience providing advanced consulting services online, and Progent can make sure you successfully carry out your cloud migration projects quickly and within your budget.
Progent's value-priced ProSight family of managed services is designed to provide small and mid-size organizations with enterprise-class support and cutting-edge technology for all aspects of information assurance. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring (ASM): Next Generation Endpoint Protection and Ransomware Recovery
Progent's ProSight Active Security Monitoring is an endpoint protection solution that incorporates cutting edge behavior analysis tools to guard endpoints and physical and virtual servers against new malware attacks such as ransomware and file-less exploits, which routinely escape legacy signature-matching anti-virus tools. ProSight Active Security Monitoring safeguards on-premises and cloud resources and provides a unified platform to automate the complete threat progression including protection, identification, mitigation, cleanup, and forensics. Top features include one-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against new threats. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Unified Endpoint Protection
ProSight Enhanced Security Protection managed services deliver economical in-depth protection for physical servers and virtual machines, workstations, mobile devices, and Microsoft Exchange. ProSight ESP uses adaptive security and advanced heuristics for continuously monitoring and responding to cyber assaults from all attack vectors. ProSight ESP delivers two-way firewall protection, penetration alerts, device management, and web filtering through cutting-edge tools packaged within a single agent accessible from a unified control. Progent's security and virtualization experts can help your business to design and implement a ProSight ESP deployment that meets your organization's specific needs and that helps you achieve and demonstrate compliance with legal and industry data security regulations. Progent will help you define and configure policies that ProSight ESP will manage, and Progent will monitor your network and respond to alerts that require urgent attention. Progent can also assist you to set up and test a backup and disaster recovery system like ProSight Data Protection Services so you can recover quickly from a potentially disastrous security attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Microsoft Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services offer small and mid-sized businesses an affordable end-to-end service for secure backup/disaster recovery (BDR). Available at a low monthly rate, ProSight DPS automates your backup activities and enables fast restoration of vital data, apps and VMs that have become lost or damaged as a result of component failures, software bugs, disasters, human mistakes, or malicious attacks like ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, apps, system images, plus Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to a local device, or mirrored to both. Progent's cloud backup specialists can provide advanced expertise to set up ProSight Data Protection Services to be compliant with government and industry regulatory requirements such as HIPPA, FIRPA, and PCI and, when necessary, can help you to restore your critical data. Learn more about ProSight DPS Managed Cloud Backup and Recovery.
- ProSight WAN Watch: Network Infrastructure Management
Progentís ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and inexpensive for smaller organizations to map, monitor, enhance and troubleshoot their connectivity appliances like routers, firewalls, and wireless controllers plus servers, client computers and other devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch ensures that infrastructure topology maps are kept current, captures and manages the configuration of virtually all devices on your network, monitors performance, and sends notices when potential issues are discovered. By automating time-consuming network management activities, ProSight WAN Watch can cut hours off ordinary tasks like making network diagrams, reconfiguring your network, locating devices that need critical updates, or isolating performance issues. Find out more about ProSight WAN Watch network infrastructure monitoring and management consulting.
- ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
ProSight Email Guard is Progent's email security platform that incorporates the services and infrastructure of top information security companies to provide web-based management and comprehensive security for all your inbound and outbound email. The hybrid structure of Progent's Email Guard integrates a Cloud Protection Layer with an on-premises security gateway device to offer complete defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. ProSight Email Guard's cloud filter acts as a first line of defense and keeps the vast majority of threats from reaching your security perimeter. This reduces your vulnerability to external attacks and saves network bandwidth and storage space. ProSight Email Guard's on-premises security gateway device provides a further layer of analysis for inbound email. For outgoing email, the onsite gateway provides AV and anti-spam protection, DLP, and email encryption. The local gateway can also assist Exchange Server to monitor and safeguard internal email that originates and ends within your corporate firewall. Find out more about Progent's Email Guard spam filtering, virus blocking, content filtering and data leakage protection.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring managed service that incorporates advanced remote monitoring and management (RMM) technology to help keep your IT system running efficiently by checking the state of vital computers that drive your information system. When ProSight LAN Watch uncovers an issue, an alert is sent immediately to your specified IT management staff and your Progent consultant so that all potential issues can be resolved before they can disrupt your network Learn more about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and apps hosted in a secure fault tolerant data center on a high-performance virtual host set up and maintained by Progent's IT support professionals. With the ProSight Virtual Hosting service model, the client retains ownership of the data, the OS software, and the apps. Because the environment is virtualized, it can be ported immediately to a different hardware solution without a time-consuming and difficult reinstallation process. With ProSight Virtual Hosting, your business is not tied a single hosting service. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, maintain, retrieve and safeguard information about your network infrastructure, procedures, business apps, and services. You can quickly find passwords or IP addresses and be alerted about impending expirations of SSL certificates or domains. By cleaning up and managing your IT documentation, you can eliminate as much as 50% of time spent trying to find critical information about your IT network. ProSight IT Asset Management includes a common repository for storing and sharing all documents required for managing your network infrastructure like standard operating procedures and self-service instructions. ProSight IT Asset Management also offers a high level of automation for gathering and relating IT data. Whether youíre planning improvements, performing maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the information you need as soon as you need it. Find out more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and low-cost way for small and medium-size businesses to obtain an unbiased evaluation of the health of their information system. Powered by a selection of the top remote monitoring and management platforms in the industry, and supervised by Progent's certified team of IT professionals, ProSight Network Audits help you see how well the configuration of your core infrastructure devices adhere to industry best practices. The Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver instant ROI like a cleaner Active Directory (AD) environment. Both versions also come with one year of state-of-the-art remote network monitoring and management. Advantages can include easier network management, improved compliance with data security regulations, higher utilization of IT assets, quicker problem resolution, more reliable backup and recovery, and less downtime. Learn more information about ProSight Network Audits IT infrastructure assessment.
The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is a low-cost service based on a brief interview with a Progent backup/recovery expert. The interview is intended to evaluate your organization's preparedness to block or recover rapidly after an attack by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you personally to gather information concerning your existing AV defense and backup/recovery platform, and Progent will then deliver a custom Basic Security and Best Practices Report detailing how you can apply industry best practices to deploy a cost-effective security and backup/recovery environment that meets your business requirements. For more information, visit The ProSight Ransomware Preparedness Report Service.
Special Advantages of Working with Progent
As a Microsoft-certified Partner and Small Business Specialist, Progent is an acknowledged expert at the fundamental network software and productivity applications important to most small and mid-size businesses. As a Cisco-qualified partner, Progent also can provide expertise for an increasingly complex array of network products such as firewalls, routers and switches, voice-over-IP solutions, and wireless connectivity. Furthermore, Progent's
CISSP-Premier security consultants,
CISM-qualified security professionals, CISA-authorized security audit consultants and GIAC-qualified information assurance professionals offer a company-wide perspective on network protection and can help with advanced security projects like SIEM solutions to help enterprises comply with business standards and government mandates for network information protection and incident reporting.
The scope and size of Progent's engineering team bring a unique array of advantages to customers wishing to increase the business value of their IT network within a reasonable budget. These advantages include:
- Best Industry Service Methodology
Progentís team of Microsoft and Cisco Premier consultants average more than ten years of real-world industry experience, at the front lines of network support, performing a wide range of technical projects for a large mix of businesses. Each Progent support professional shares a refined collection of personal best practices which are combined into shared leading practices standards that Progent instills in its support personnel. This means that you get not only world-class IT skills, but also a consultant with proven approaches for repairing real-world network problems rapidly.
Learn more concerning Progent's best practices for network consulting.
- Value Pricing Model
Progent's pricing model is to charge for online support and on-premises help per minute. Consequently, you are billed only for received support. Progent does not impose a higher rate for after-hours or priority service, and Progent does not bill for travel except for urgent calls where on-site work is less than 4 hours. In addition, Progent imposes no registration fee and requires no retainer for services provided during regular business hours. Many support organizations impose large minimum payments or bill in increments of fifteen minutes or longer. Progent's one-minute billing granularity avoids big bills for fast fixes. An additional benefit of by-the-minute invoicing is that customers are not tempted to allow incipient issues to stay unaddressed until they grow into big problems.
Read more details concerning Progent's value pricing for IT outsourcing.
- Comprehensive Documentation of IT Support
Progent has created a comprehensive service reporting system that records and organizes detailed documentation for all billed services. Unlike many freelance consultants or small support firms who offer scant documentation or details of services performed, every service provided by Progent is tracked by comprehensive documentation. Each Progent consultant has use of the service documentation given by each staff member to each client. The practice of detailing and organizing service records results in more effective service and eliminates a slew of common problems such as when a service customer is effectively held hostage to a consultant who refuses to release the keys to the kingdom.
Learn additional information about Progent's documentation of IT outsourcing services.
- Knowledge Transfer
Progent is committed to information transfer from Progent's consultants to clients. By educating clients to handle problems that are within their scope, Progent can concentrate on delivering high-value skills where Progent faces few competitors. Small companies who work with freelance consultants or who maintain in-house IT staffs benefit when Progent transfers information about new technology and proven methodologies to make their IT environments more robust, secure, and efficient.
Learn more concerning Progent's knowledge transfer services.
If your Palm Bay, Florida business needs to get in touch with Progent to ask about IT outsourcing, consulting, or technical support, call 800-993-9400 or visit Contact Progent.
Fast Online Network Assistance
For immediate remote technical support, you can call Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).