Low-cost Computer Troubleshooting from Microsoft Qualified Experts for Businesses in Palm Bay, FL
By delivering world-class know-how whenever you need it, providing specialized knowledge for key applications, providing innovative services like virtual server hosting, invoicing solely for services delivered, and requiring no setup or retainer fees for standard services, Progent helps you to maximize the competitive value of your It network and reduce service expenses. Progent appreciates that information system security, dependability, and efficiency are just as critical to small businesses as to large enterprises but that smaller companies don't have the economy of scale to spend heavily in information technology and internal service groups. Progent's basic value proposition is that no network support firm can equal Progent's capability to deliver the IT support your company requires when you need it and at a cost you can afford.

For larger businesses, Progent offers co-sourcing and project management support to supplement the subject matter expertise of your in-house IT service group. This can reduce expenses and help meet schedules for major IT initiatives such as software development, disaster recover/business continuity planning and testing, network security audits, merging datacenters, or technology migrations and upgrades.

Progent can in addition provide the services of certified experts to help your company to design and execute your cloud strategy.

Primary Products and Technologies Serviced by Progent for Businesses in Palm Bay, Florida
Progent's nationwide team of industry certified support professionals offers support for all facets of network systems found in businesses of all sizes. Technologies served by Progent in Palm Bay include:

Support Delivery Alternatives for Palm Bay, Florida Businesses
Progent has a selection of alternatives for providing small businesses with cost-effective computer services for troubleshooting, consulting, hosting services, and IT administration. Progent's model for providing computer support is based on the Help Desk operational structure common to big IT groups. Progent's Contact Center Service Model ensures rapid response, thorough service documentation, reliable follow-up, and tight expense monitoring for a range of IT support delivery modes that include remote troubleshooting, on-premises help, high-end consulting, as well as server hosting.

  • Remote Service
    Progentís Technical Response Center (TRC) provides urgent and routine remote assistance for Windows, Linux, Apple OS X, and Cisco-powered systems in the United States and globally. Progent's certified support experts can help customers to analyze and fix network problems without the cost or time loss of travel for onsite service visits. The background of Progent's network consultants allows them to resolve the majority of IT problems rapidly. For the toughest problems, Progent's depth of knowledge allows the support team to escalate trouble tickets to world-class subject matter experts. Progent provides a convenient, web-accessible signup process for new clients to accommodate urgent network problems and Progent charges by the minute with zero startup fees or time minimums, so you pay only for the support you get. Specialists you can access online include Cisco-qualified CCIEs, Microsoft-qualified MCSE consultants, and CISA-certified security professionals. Learn more details concerning Progent's online computer support expertise.

  • Onsite Service
    Progent provides on-site computer assistance for registered customers in larger cities in the U.S. Progent's on-site support technicians can work in tandem with Progent's online support experts to give small businesses the best of both worlds: in-person service technicians when you need them as well as the on-line expertise of Progent's worldwide staff of network consultants, security specialists, and business application programmers. The wait time for in-person service calls is usually under 24 hours. There is no start-up or retainer charge for becoming a Progent customer for onsite service. Find out more details about how to register for Progent's onsite computer service.

  • Phone Support
    Progent's Help Desk Outsourcing Services are intended for small and midsize businesses who need prompt and reliable access to an online Helpdesk with efficient telephone support, remote repair tools, and sufficient technical strength for all needed escalation. Because smaller companies usually have tight information technology budgets and can provide scant executive attention for dealing with network support, Progent's Help Desk Outsourcing Services could be the most efficient way to make sure that small business computer networks are always productive. Learn more concerning Progent's Help Desk Call Center services.

  • Consulting Services
    Progent offers small and midsize businesses budget-friendly availability of enterprise-class IT professionals who can provide assistance with critical technologies such as
  • Windows Server 2019 migration consulting, Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Microsoft Windows Server support, Cisco network architecture, company-wide network security engineering, non-stop network engineering, virtual server strategies, plus integration, customization and support for small business applications such as financials, ERP, management reporting, sales automation, and productivity suites. Progent can help with one-time projects including office relocations and massive system migrations, extended initiatives such as management information application programming and support, relational database application programming and DBA services, and web design, on-going services including Microsoft System Center 2012 Operations Manager (SCOM 2012) expertise and Operations Manager 2016 consulting for network health monitoring and network management, or urgent services like data restoration and malware cleanup.

  • Application Hosting
    Progent offers hosting for mission-critical applications like Exchange Server and Microsoft SQL to provide small businesses with greater degrees of reliability, security, and recoverability than is possible using the type of in-house data center that is realistically affordable for most small and midsize organizations. Since Progent uses the same data centers that support the gear of some of the planet's biggest information technology organizations, Progent can eliminate the investment in creating and maintaining the systems required for enterprise-class environmental control, electrical backup, and redundant Internet access. For hosted applications, Progent can also see to it that upgrades and revisions remain updated, security and efficiency is continually monitored, and systems and data files are consistently archived and ready for complete and rapid recovery. Learn additional information concerning Progent's hosting services for Exchange Server and other mission-critical applications.

  • Private Cloud Hosting
    Progent's Private Cloud hosting service offers comprehensive hosting for the entirety of a small or midsize organization's production servers in a setting that not only delivers the top degree of availability and expandability but that is in addition convenient for clients to migrate to another service firm or to move internally whenever your situation calls for it. Progent's Private Cloud hosting service is based on tested virtual server techniques that allow small businesses with multi-vendor networks to save dramatically on the expense of hardware, infrastructure maintenance, and network administration while achieving world-class availability and an unprecedented degree of vendor alternatives. In contrast to conventional Software as a Service hosting offerings, Progent's Private Cloud Hosting Service encompasses all server-based applications in one centrally administered solution, can support the multi- platform and non- standardized networks typical of smaller companies, and retains ownership of the licenses in the client's hands so that migrating to a different virtual system is quick, reliable, and inexpensive. This avoids ending up a captive to a single hosting service while still offering all the economies associated with SaaS hosting alternatives.

  • Hybrid Cloud Migration Consulting Services
    Progent offers expert online consulting services to help businesses of all sizes integrate their IT infrastructure with popular public clouds including Microsoft Azure and Amazon Web Services. Progent can assist you to plan and administer hybrid ecosystems that can include Windows and Linux operating systems and apps in both cloud-based systems or in hybrid architectures that seamlessly combine on-premises IT assets as well as public clouds. To assist you to integrate public cloud services with physical datacenters, Progent offers a range of public cloud integration support services such as Office 365 Exchange Online integration solutions with on-premises Exchange deployments, Azure planning and integration consulting, Amazon Web Services (AWS) cloud migration, and Amazon Web Marketing Service (WMS) programming and troubleshooting. Progent has more than 15 years of experience delivering high-level consulting expertise online, and Progent can help you complete your cloud integration projects on schedule and affordably.
Progent's Fixed-price Managed Services for Remote IT Management
Progent's affordable ProSight family of network management outsourcing services is designed to provide small and mid-size organizations with enterprise-class support and cutting-edge technology for all aspects of information assurance and compliance. ProSight managed services available from Progent include:
  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection service that utilizes next generation behavior machine learning technology to guard endpoint devices and physical and virtual servers against modern malware attacks like ransomware and email phishing, which routinely escape traditional signature-based AV products. ProSight ASM protects local and cloud-based resources and provides a single platform to automate the complete threat progression including filtering, infiltration detection, mitigation, remediation, and forensics. Top features include one-click rollback using Windows VSS and automatic network-wide immunization against newly discovered attacks. Find out more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection (ESP): Unified Physical and Virtual Endpoint Security
    ProSight Enhanced Security Protection (ESP) managed services deliver economical multi-layer protection for physical and virtual servers, desktops, mobile devices, and Exchange Server. ProSight ESP utilizes contextual security and advanced heuristics for continuously monitoring and reacting to cyber assaults from all attack vectors. ProSight ESP offers firewall protection, penetration alerts, device control, and web filtering via leading-edge tools packaged within one agent accessible from a single control. Progent's data protection and virtualization experts can assist your business to design and configure a ProSight ESP deployment that addresses your organization's specific requirements and that helps you achieve and demonstrate compliance with government and industry information security regulations. Progent will help you define and configure security policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alarms that call for urgent attention. Progent's consultants can also assist your company to install and verify a backup and restore system like ProSight Data Protection Services so you can get back in business rapidly from a potentially disastrous cyber attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Microsoft Exchange email filtering.

  • ProSight Data Protection Services: Managed Cloud Backup
    ProSight Data Protection Services from Progent offer small and medium-sized businesses a low cost and fully managed service for secure backup/disaster recovery (BDR). For a low monthly rate, ProSight DPS automates and monitors your backup processes and allows fast restoration of vital files, applications and VMs that have become unavailable or corrupted as a result of component failures, software bugs, disasters, human error, or malware attacks such as ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, applications, system images/, plus Microsoft Hyper-V and VMware virtual machine images/. Important data can be protected on the cloud, to an on-promises device, or to both. Progent's BDR specialists can deliver advanced expertise to configure ProSight DPS to be compliant with regulatory requirements like HIPPA, FINRA, PCI and Safe Harbor and, whenever needed, can assist you to restore your business-critical data. Read more about ProSight DPS Managed Backup.

  • ProSight WAN Watch: Network Infrastructure Management
    ProSight WAN Watch is a network infrastructure management service that makes it simple and affordable for small and mid-sized businesses to map out, monitor, optimize and troubleshoot their networking appliances such as switches, firewalls, and wireless controllers as well as servers, client computers and other networked devices. Using cutting-edge RMM technology, ProSight WAN Watch ensures that infrastructure topology diagrams are always updated, captures and manages the configuration of almost all devices on your network, tracks performance, and generates alerts when potential issues are discovered. By automating complex network management processes, ProSight WAN Watch can cut hours off common chores like network mapping, expanding your network, locating devices that require critical updates, or isolating performance bottlenecks. Find out more details about ProSight WAN Watch network infrastructure management services.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Content Filtering
    ProSight Email Guard is Progent's email security platform that incorporates the technology of top data security vendors to provide web-based management and world-class protection for all your email traffic. The hybrid structure of Progent's Email Guard combines a Cloud Protection Layer with an on-premises gateway device to provide complete protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-borne threats. The cloud filter serves as a preliminary barricade and blocks the vast majority of unwanted email from making it to your network firewall. This reduces your vulnerability to external attacks and conserves network bandwidth and storage space. ProSight Email Guard's on-premises gateway device adds a deeper level of analysis for incoming email. For outbound email, the on-premises security gateway provides anti-virus and anti-spam protection, DLP, and encryption. The onsite security gateway can also help Exchange Server to monitor and protect internal email that originates and ends within your corporate firewall. Learn more about Progent's Email Guard spam filtering, virus defense, email content filtering and data leakage prevention.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progentís server and desktop remote monitoring service that incorporates state-of-the-art remote monitoring and management techniques to help keep your IT system running efficiently by tracking the state of vital assets that power your information system. When ProSight LAN Watch uncovers a problem, an alert is transmitted automatically to your specified IT staff and your Progent consultant so that all potential issues can be addressed before they can disrupt your network Find out more about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small business can have its critical servers and apps hosted in a secure Tier III data center on a fast virtual machine host set up and maintained by Progent's IT support professionals. With the ProSight Virtual Hosting service model, the client retains ownership of the data, the operating system software, and the applications. Since the environment is virtualized, it can be moved immediately to an alternate hardware solution without requiring a lengthy and difficult configuration procedure. With ProSight Virtual Hosting, you are not locked into one hosting provider. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, update, find and protect data about your IT infrastructure, procedures, applications, and services. You can instantly find passwords or serial numbers and be warned automatically about impending expirations of SSL certificates or domains. By cleaning up and managing your IT documentation, you can save as much as 50% of time spent looking for critical information about your IT network. ProSight IT Asset Management features a common location for holding and collaborating on all documents related to managing your network infrastructure such as standard operating procedures and self-service instructions. ProSight IT Asset Management also offers a high level of automation for gathering and relating IT data. Whether youíre making enhancements, performing regular maintenance, or responding to an emergency, ProSight IT Asset Management delivers the data you require the instant you need it. Learn more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and low-cost way for small and medium-size organizations to obtain an objective assessment of the health of their IT system. Powered by some of the leading remote monitoring and management (RMM) tools available, and supervised by Progent's world-class team of IT professionals, ProSight Network Audits show you how well the deployment of your essential infrastructure devices adhere to best practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and provide immediate ROI such as a more manageable Active Directory (AD) system. Both versions also include a year of state-of-the-art remote network monitoring and management (RMM). Benefits can include lower-cost network management, improved compliance with data security requirements, higher utilization of network assets, quicker problem resolution, more reliable backup and recovery, and less downtime. Read more information about ProSight Network Audits IT infrastructure review.

Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is a low-cost service centered on a phone discussion with a Progent information assurance expert. The interview is intended to assess your organization's ability to stop or recover rapidly after an assault by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you personally to collect information about your current antivirus tools and backup/recovery system, and Progent will then deliver a written Basic Security and Best Practices Report detailing how you can follow industry best practices to deploy an efficient AV and backup system that meets your company's requirements. For more information, refer to The ProSight Ransomware Preparedness Report Service.

Why Progent Offers the Right Choice for Palm Bay, Florida Small Businesses
Progent's staff size, breadth and depth of information technology expertise, and experience with enterprise IT support allow small and midsize companies to avoid the pitfalls associated with excessive dependence on thinly staffed service firms or freelance consultants.

Teaming with Progent allows your small business to:

  • Avoid Over Dependence on Individual Consultants
    For network support, smaller companies sometimes rely excessively on independent consultants. Although individual support engineers carry lower overhead than larger support firms and can typically charge apparently lower rates, individuals are frequently too busy to respond rapidly to critical network problems. If a freelance consultant is occupied with another customer, sick, on vacation, or in training, the absence of replacement personnel may require your business to go without assistance in case of a crisis. As your small business expands, network unavailability or difficulties with critical programs get more costly. The dollars you thought you were saving on a freelancer can be eaten up fast due to lower output. In addition, when freelance engineers confront unfamiliar problems, the unavailability of a large consulting group to fall back on for advice forces them to train in place while your company ends up footing the bill for their ongoing training.

  • Have Access to Experts in Complex Information Technology Solutions
    Many small service organizations or freelance consultants focused on small company IT support are capable of delivering connect-the-dots fixes but don't have the experience to deal cost-effectively with complex IT environments with mixed operating systems, numerous sites, VoIP implementations, mobile workforces, integrated accounting and operational applications, data-driven web sites, and custom line-of-business applications. Progent's experience with global companies and Progent's large staff of experts can benefit your company because big-company environments are by nature complex, integration issues demand thorough knowledge in numerous technical disciplines, and reaching a high level of stability, reliability, and protection calls for enterprise-proven leading practices.

  • Create a Firm Foundation for Growth
    Small companies often start with an IT system cobbled together on a shoestring budget. Lacking a proper architecture, a series of ad hoc repairs often get tossed onto of a marginal foundation. As a business evolves, stability and scalability issues can undermine the productivity of the business. Such networks require proper evaluation, smart strategic analysis, and in-depth expertise to migrate to a network infrastructure that will provide the solid basis to meet critical business needs and ease future expansion.

  • Team with Solution Consultants, Not Resellers
    Smaller companies require guidance and insight to navigate through an increasingly complicated maze of IT options available for enabling growth and enhancing productivity. They do not need a network consultant or service organization that attempts to sell them a product. Progent eliminates conflicted motives by not selling hardware and software. Progent provides consulting and services exclusively. This allows Progent to align technical support with the genuine interests of clients. Mixing IT support and product reselling can result in a conflict where the recommended solution is built around a predetermined technology instead of being driven by the actual requirements of a client.

How to Contact Progent
In case your Palm Bay, Florida business needs to contact Progent to find out about network outsourcing, consulting, or technical support, call 800-993-9400 or visit Contact Progent.

Fast Online Technical Assistance
For immediate remote support, you can contact Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).

© 2002- 2019 Progent Corporation. All rights reserved.

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