Professional Online Service for Palm Bay, Florida Networks from World-class Engineers
Small companies have typically been underserved by major network service organizations. Some small companies allow themselves to become dangerously reliant on individual engineers or small consulting organizations who don't have the bandwidth or comprehensive skill sets to react quickly or effectively to network crises. Still other small businesses resort to mass-market support firms that employ personnel trained to provide standardized fixes for common problems but who are missing the background and technical scope to deal with the diversity of configurations and absence of standards typical of small business IT systems.
Progent's proven approach to delivering affordable and successful network service to small companies has made Progent one of the top Microsoft-certified network consulting organizations in the United States. Progent has provided remote support to businesses in every state in the country (refer to Progent's client testimonials).
For medium-size and enterprise businesses, Progent offers co-sourcing services to supplement the subject matter expertise of your internal network service staff. This can save money and help meet schedules for big projects like software programming, disaster recover/business continuity planning and testing, security evaluations, merging datacenters, or software migrations and upgrades.
Progent can in addition provide access to certified consultants to help your company to design and execute your cloud computing strategy.
Key Products and Technologies Serviced by Progent for Palm Bay, Florida Office Networks
A Microsoft-certified Partner IT service firm that maintains a large team of Cisco Certified CCIE networking consultants and Apple accredited engineers, Progent provides emergency assistance and affordable remote consulting to Palm Bay, FL businesses for a broad range of information technologies including:
Support Delivery Alternatives Available for Palm Bay, Florida Companies
Progent offers a variety of options for providing small companies with affordable computer services for technical support, consulting, hosting services, and network management. Progent's paradigm for delivering IT support services is built on the Help Desk Call Center operational structure common to big IT support groups. Progent's Help Desk Call Center Service Mechanism ensures fast support, comprehensive service records, dependable follow-through, and strict expense control across an array of network service delivery modes that include online troubleshooting, in-person support, top-level consulting, as well as server hosting.
Progent's Fixed-price Managed Services for Remote IT Monitoring and Management
- Remote Support
Progentís Technical Response Center offers emergency and scheduled online assistance for Windows, Linux, Apple Mac, and Cisco-powered environments in the United States and worldwide. Progent's certified support experts can help customers to troubleshoot and repair hardware and software issues without the expense or time loss of on-premises support calls. The experience of Progent's network consultants allows them to handle the majority of network problems rapidly. For complex issues, Progent's breadth of knowledge allows the support team to escalate support calls to advanced specialists. Progent offers a streamlined, web-accessible registration process for new customers to accommodate urgent situations and Progent charges by the minute with zero startup fees or time minimums, so you are invoiced only for the help you receive. Specialists available online include Cisco-certified CCIE network engineers, Microsoft-Certified MCSEs, and GIAC-certified security professionals. Find out additional details about Progent's online network troubleshooting services.
- Onsite Support
Progent provides on-site technical assistance for signed-up clients in major metropolitan areas in the United States. Progent's on-site support personnel can operate in tandem with Progent's online support experts to deliver small businesses the optimal solution: onsite support professionals when you need them plus the remote expertise of Progent's seasoned team of IT engineers, security specialists, and business software programmers. The wait time for on-site service calls is usually under one business day. Progent requires no sign-up or retainer fee for registering as a Progent client for on-premises service. Learn more concerning how to sign up for Progent's in-person computer support.
- Help Desk
Progent's Standard Help Desk Services offer smaller organizations a comprehensive solution that handles all aspects of online Level 1 desktop support from service requests through trouble ticket generation, screen sharing, progress tracking, problem solving, and reporting. Progent offers help desk services at a substantial discount from Progent's normal Level 1 desktop service rates, and Progent can provide the additional option of rapid on-demand escalation to Level 2 and Level 3 experts to resolve the most problems. for more information, see Online Help Desk Services for Small Businesses.
- IT Consulting Services
Progent offers small businesses budget-friendly availability of enterprise-class IT professionals who can provide assistance with critical products and technologies such as
- Windows Server 2019 migration services, Microsoft Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Microsoft Windows Server support, Cisco network infrastructure, company-wide network security consulting, non-stop network consulting, server virtualization solutions, plus configuration, customization and training for business applications including financials, ERP, management reporting, sales automation, and productivity packages. Progent can help with one-time projects such as site relocations and major software upgrades, extended projects such as business information software development and support, database application development and administration support, and web development, on-going services including System Center 2012 Operations Manager (SCOM 2012) expertise and SCOM 2016 consulting services for IT infrastructure monitoring and system administration, or urgent services like disaster recovery and virus cleanup.
- Application Hosting
Progent can host key business applications like Exchange Server and SQL Server in order to provide small companies with greater levels of reliability, security, and recoverability than is feasible with the class of on-site data center that is realistically affordable for the majority of small and midsize companies. Because Progent utilizes the same data centers that support the gear of some of the world's biggest information technology companies, Progent can save you the expense of creating and managing the infrastructure needed for world-class environmental control, electrical backup, and uninterruptible Internet access. For managed application servers, Progent can also ensure that upgrades and revisions remain current, protection and performance is continually monitored, and systems and data files are consistently archived and available for full and prompt restoration. Learn additional information about Progent's hosting services for Exchange and other critical applications.
- Private Cloud Hosting
Progent's Private Cloud hosting offers full hosting services for all of a small or midsize organization's production servers in a setting that not only delivers the top degree of dependability and scalability but that is also easy for clients to transfer to a different service firm or to bring internally whenever your business situation warrants it. Progent's Private Cloud hosting is built around tested virtualization technologies that allow small businesses with multi-vendor networks to benefit dramatically on the costs of hardware, system maintenance, and network management while getting world-class availability and an unparalleled degree of vendor options. Unlike conventional SaaS hosting offerings, Progent's Private Cloud Hosting Service encompasses all server-centric applications in one centrally administered service, can support the multi- platform and non- standardized networks typical of smaller companies, and keeps ownership of the licenses in the customer's possession so that moving to a different virtual system is quick, safe, and inexpensive. This avoids ending up a captive to a specific hosting service while still providing all the savings associated with SaaS hosting services.
- Hybrid Cloud Migration Consulting Services
Progent offers expert remote support services to help companies of all sizes integrate their IT infrastructure with leading public clouds such as Azure and Amazon AWS. Progent can assist your it team to design and administer cost-effective environments that support Windows and Linux systems and applications in both cloud-centric solutions or in hybrid architectures that utilize local resources along with public cloud services. To help you to incorporate public clouds with physical datacenters, Progent offers a range of public cloud integration services such as Office 365 Exchange Online integration solutions with on-premises Exchange deployments, Azure planning and deployment consulting, Amazon Web Services cloud integration, Amazon Web Marketing Service programming and troubleshooting, and Google Cloud Platform (GCP) integration consulting. Progent has more than 20 years of background providing advanced consulting services remotely, and Progent can help you complete your cloud migration projects on schedule and affordably.
Progent's low-cost ProSight family of network monitoring and management services is designed to provide small and mid-size businesses with enterprise-class support and state-of-the-art technology for all aspects of information assurance. Managed services available from Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring (ASM): Endpoint Protection and Ransomware Recovery
Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) service that incorporates cutting edge behavior-based machine learning tools to guard endpoints and servers and VMs against modern malware assaults such as ransomware and file-less exploits, which easily get by traditional signature-based AV products. ProSight Active Security Monitoring safeguards local and cloud resources and provides a single platform to address the entire threat progression including protection, infiltration detection, containment, cleanup, and forensics. Top features include single-click rollback with Windows VSS and real-time system-wide immunization against new attacks. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Unified Endpoint Security
Progent's ProSight Enhanced Security Protection (ESP) managed services offer ultra-affordable multi-layer protection for physical servers and VMs, workstations, mobile devices, and Exchange Server. ProSight ESP uses contextual security and advanced heuristics for round-the-clock monitoring and reacting to security threats from all vectors. ProSight ESP delivers two-way firewall protection, penetration alerts, endpoint management, and web filtering via cutting-edge technologies packaged within one agent accessible from a unified console. Progent's data protection and virtualization experts can assist you to plan and configure a ProSight ESP environment that meets your organization's specific requirements and that helps you demonstrate compliance with government and industry data security regulations. Progent will help you specify and configure security policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alerts that call for urgent action. Progent can also help you to install and test a backup and restore solution like ProSight Data Protection Services (DPS) so you can recover quickly from a potentially disastrous cyber attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Microsoft Exchange email filtering.
- ProSight DPS: Managed Cloud Backup and Recovery
ProSight Data Protection Services from Progent offer small and mid-sized businesses an affordable and fully managed service for reliable backup/disaster recovery (BDR). Available at a low monthly cost, ProSight Data Protection Services automates your backup activities and allows rapid restoration of critical files, applications and virtual machines that have become unavailable or corrupted due to component breakdowns, software bugs, disasters, human mistakes, or malware attacks like ransomware. ProSight DPS can help you protect, recover and restore files, folders, apps, system images, as well as Hyper-V and VMware images/. Important data can be backed up on the cloud, to an on-promises storage device, or mirrored to both. Progent's cloud backup specialists can provide advanced support to set up ProSight Data Protection Services to be compliant with regulatory standards such as HIPPA, FIRPA, PCI and Safe Harbor and, when needed, can assist you to recover your business-critical information. Learn more about ProSight DPS Managed Backup and Recovery.
- ProSight WAN Watch: Network Infrastructure Management
ProSight WAN Watch is a network infrastructure management service that makes it easy and inexpensive for small and mid-sized organizations to map out, track, enhance and troubleshoot their connectivity hardware like switches, firewalls, and access points plus servers, client computers and other devices. Incorporating cutting-edge RMM technology, WAN Watch makes sure that infrastructure topology maps are kept updated, captures and manages the configuration information of virtually all devices on your network, tracks performance, and sends alerts when problems are detected. By automating time-consuming management processes, ProSight WAN Watch can cut hours off common chores such as network mapping, reconfiguring your network, finding devices that require critical software patches, or resolving performance problems. Find out more about ProSight WAN Watch infrastructure management services.
- ProSight Email Guard: Spam Filtering, Data Leakage Protection and Email Encryption
ProSight Email Guard is Progent's email security platform that incorporates the services and infrastructure of leading data security companies to provide centralized management and world-class security for your email traffic. The powerful structure of Progent's Email Guard combines a Cloud Protection Layer with a local security gateway device to provide complete defense against spam, viruses, Denial of Service Attacks, DHAs, and other email-borne threats. The cloud filter serves as a first line of defense and blocks the vast majority of threats from making it to your network firewall. This reduces your exposure to external threats and conserves network bandwidth and storage. ProSight Email Guard's on-premises security gateway appliance adds a further level of inspection for incoming email. For outgoing email, the onsite security gateway provides AV and anti-spam protection, DLP, and encryption. The on-premises gateway can also help Exchange Server to monitor and safeguard internal email that originates and ends within your corporate firewall. Find out more about Progent's Email Guard spam filtering, virus blocking, content filtering and data leakage protection.
- ProSight LAN Watch: Server and Desktop Monitoring and Management
ProSight LAN Watch is Progentís server and desktop monitoring managed service that incorporates state-of-the-art remote monitoring and management technology to keep your IT system running efficiently by tracking the health of vital computers that drive your information system. When ProSight LAN Watch uncovers an issue, an alert is sent immediately to your specified IT staff and your assigned Progent consultant so that any looming problems can be addressed before they have a chance to impact productivity Find out more details about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and apps hosted in a secure Tier III data center on a high-performance virtual host set up and maintained by Progent's network support experts. Under Progent's ProSight Virtual Hosting service model, the client retains ownership of the data, the OS software, and the apps. Since the system is virtualized, it can be ported immediately to a different hosting environment without requiring a lengthy and technically risky reinstallation procedure. With ProSight Virtual Hosting, you are not locked into one hosting provider. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, update, retrieve and protect information about your network infrastructure, procedures, business apps, and services. You can instantly locate passwords or IP addresses and be alerted automatically about upcoming expirations of SSL certificates or warranties. By updating and organizing your network documentation, you can save up to half of time spent trying to find critical information about your IT network. ProSight IT Asset Management includes a centralized repository for holding and sharing all documents required for managing your business network such as standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also offers advanced automation for collecting and relating IT data. Whether youíre planning improvements, doing regular maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the knowledge you require when you need it. Learn more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and low-cost way for small and medium-size organizations to obtain an objective evaluation of the overall health of their network. Powered by some of the leading remote monitoring and management (RMM) platforms available, and overseen by Progent's world-class team of information technology professionals, ProSight Network Audits help you see how closely the configuration of your essential network devices conform to industry leading practices. The Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and provide immediate ROI like a cleaner Active Directory environment. Both also come with a year of cutting-edge remote network monitoring and management. Advantages can include lower-cost management, improved compliance with data security regulations, more efficient utilization of IT assets, quicker problem resolution, more dependable backup and recovery, and increased uptime. Read more about ProSight Network Audits network infrastructure review.
Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is a low-cost service built around a brief phone discussion with a Progent information assurance expert. The interview is designed to assess your company's preparedness either to block or recover rapidly following an assault by a ransomware strain like Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you personally to gather information about your existing AV defense and backup system, and Progent will then deliver a custom Basic Security and Best Practices Report detailing how you can follow best practices to build an efficient security and backup system that aligns with your business needs. For details, see Progent's ProSight Ransomware Preparedness Report Service.
Unique Advantages of Working with Progent
As a Microsoft-certified Partner and a Microsoft Small Business Specialist, Progent is an acknowledged leader in supporting the fundamental network software and productivity applications important to the majority of small and mid-size companies and local governments. As a Cisco-authorized partner, Progent also offers expertise for an increasingly sophisticated array of network technologies such as PIX and ASA firewalls, switches, routers, voice-over-IP options, and wireless access. In addition, Progent's
CISSP-Premier cybersecurity consultants,
CISM-certified security engineers, CISA-qualified security audit consultants and GIAC-authorized information assurance professionals can provide a business-wide perspective on system security and can help with complex security projects such as SIEM solutions to help enterprises meet business guidelines and statutory regulations for network information protection and reporting.
The scope and depth of Progent's engineering staff bring a unique set of benefits to customers wishing to increase the productivity of their information network within an affordable budget. These benefits include:
- Best Methodology
Progentís staff of Microsoft and Cisco Certified experts average more than a decade of real-world industry experience, at the forefront of IT support, executing a broad range of technical tasks for an extensive mix of businesses. Each Progent consultant shares a proven set of personal best practices which are incorporated into company-wide best practices standards that Progent instills in its support staff. This ensures that you get not only world-class technical help, but also a support engineer with field-tested methods for resolving real-world IT problems efficiently.
Find out additional information about Progent's best practices for network consulting.
- Value Pricing Structure
Progent's pricing policy is to bill for phone support and on-premises help by the minute. As a result, you owe exclusively for delivered support. Progent does not demand a higher rate for after-hours or priority support, and Progent does not bill for travel time except for emergency support where on-site time is less than four hours. Also, Progent applies no registration fee and requires no monthly commitment for services provided during normal business hours. Many service firms impose large minimum fees or charge in increments of a quarter hour or more. Progent's one-minute pricing granularity avoids major bills for quick fixes. Another advantage of granular invoicing is that you won't be inclined to allow simple problems to stay unaddressed until they grow into big ones.
Find out more details concerning Progent's value pricing for IT outsourcing.
- Complete Reporting of Network Services
Progent has developed a comprehensive service reporting system that stores and organizes complete documentation for all delivered services. Unlike some independent consultants or local support firms who offer minimal documentation or details of services performed, each service delivered by Progent is tracked by comprehensive documentation. Each Progent staff member has use of the support reports sent by every consultant to each client. The practice of documenting and organizing support activity allows more efficient service and eliminates a variety of typical problems such as when a support client is virtually held captive to a consultant who refuses to release vital service information.
Find out additional information about Progent's documentation of IT outsourcing services.
- Knowledge Transfer
Progent is committed to knowledge transfer from Progent's support experts to customers. By educating clients to resolve problems that are within their comfort zone, Progent can focus on offering hard-to-find skills where Progent faces few competitors. Small companies who work with independent consultants or who maintain in-house support personnel benefit when Progent transfers information about new technology and proven methodologies to make their IT environments more robust, protected, and efficient.
Find out more details concerning Progent's knowledge transfer services.
In case your Palm Bay, Florida business needs to get in touch with Progent for network outsourcing, consulting, or tech support services, phone 800-993-9400 or refer to Contact Progent.
Immediate Online Technical Support
For fast remote support, you can call Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).