Palm Bay, FL Remote Support from Certified Computer Troubleshooting Professionals
Progent's network troubleshooting services can deliver your Palm Bay, FL business affordable and consistent access to world-class technical professionals. By delivering network consulting service when you need it, offering specialized expertise for vital applications, offering value-added support such as automated server monitoring, and charging only for support you receive, Progent offers your Palm Bay, Florida company an economical alternative for maximizing the profitability of small-scale business information systems. Whether you maintain a local datacenter, connect to cloud infrastructure, or manage a hybrid cloud/on-premises network, Progent is the smart choice for organizations and local governments to create and maintain a robust and secure information network and to have quick availability of the skilled support usually available only to businesses who can afford a sizeable internal IT staff.
For larger businesses, Progent can provide co-sourcing support to add to the skills of your in-house IT support group. Co-sourcing can cut costs and minimize technical risks for big projects like software design and development, disaster recover/business continuity planning, network security audits, merging datacenters, or software migrations and upgrades.
Progent can in addition provide access to accredited experts to help your business to plan and execute a sensible cloud strategy.
Core Technologies Supported by Progent for Business Networks in Palm Bay, Florida
Progent's team of industry certified consultants provides assistance for virtually all facets of information technology used by companies of any size. Technologies served by Progent in and around Palm Bay include:
Support Delivery Options Available for Palm Bay, Florida Businesses
Progent has a variety of alternatives for providing small and midsize businesses with cost-effective computer services for technical support, consulting, hosting, and IT administration. Progent's model for providing IT support is based on the Call Center operational structure common to big IT groups. Progent's Helpdesk Support Mechanism promotes fast response, thorough activity records, consistent follow-up, and strict expense control for a range of network service delivery modes that include remote repairs, in-person support, top-level consulting, as well as server hosting.
Progent's Flat-rate Managed Services for Outsourcing Network Monitoring and Management
- Online Support
Progentís Technical Response Center provides emergency and scheduled remote assistance for Windows, Linux, Apple OS X, and Cisco-powered environments in the United States and worldwide. Progent's certified service professionals can assist customers to troubleshoot and repair network problems without the expense or delay of on-premises service calls. The background of Progent's IT engineers makes it possible to handle most network issues quickly. For the most challenging problems, Progent's depth of expertise allows the support team to escalate trouble tickets to world-class subject matter experts. Progent provides a convenient, web-based registration procedure for first-time clients to address urgent network problems and Progent bills per minute with no startup charges or minimums, so you pay only for the help you receive. Experts available remotely include Cisco-certified CCIE network engineers, Microsoft-Premier MCSE consultants, and GIAC-certified security professionals. Learn additional details concerning Progent's online computer troubleshooting expertise.
- On-site Service
Progent offers onsite technical assistance for signed-up clients in larger cities in the U.S. Progent's on-site support technicians can work in tandem with Progent's online support engineers to give small companies the ideal combination: onsite support technicians when you need them plus the remote help of Progent's worldwide team of IT engineers, security professionals, and business application developers. The wait time for in-person service calls is typically under 24 hours. Progent requires no sign-up or retainer fee for registering as a Progent customer for on-premises service. Find out more details concerning why to sign up for Progent's in-person computer support services.
- Phone Support
Progent's Standard Help Desk Services offer small businesses a complete service desk solution that manages all facets of remote desktop technical support from service requests through trouble ticket generation, remote desktop control, status tracking, problem solving, and reporting. Progent offers service desk support at a significant discount from Progent's normal Level 1 desktop service rates, and Progent can provide the option of rapid on-demand escalation to Level 2 and Level 3 experts to handle challenging issues. for more information, see Help Desk Services for Small Businesses.
- IT Consulting Services
Progent offers small and midsize businesses affordable availability of world-class consultants who can provide help with critical technologies such as
- Windows Server 2019 migration consulting, Microsoft Windows 2016 Hyper-V hybrid cloud solutions, Microsoft Windows Server expertise, Cisco network infrastructure, company-wide network protection consulting, high availability it system engineering, virtualization strategies, plus integration, programming and support for business programs such as financials, ERP, reporting, sales automation, and productivity suites. Progent can help with short-term projects such as office relocations and massive software upgrades, longer term projects like management reporting application development and support, database software development and DBA support, and web development, on-going support including System Center 2012 Operations Manager expertise and Operations Manager 2016 consulting services for network health monitoring and network administration, or urgent response like data restoration and malware cleanup.
- Application Hosting
Progent offers hosting for critical business applications like Exchange and Microsoft SQL Server in order to provide small companies with higher degrees of availability, security, and performance than is feasible with the type of on-site data center that is realistically affordable for the majority of small and midsize organizations. Because Progent utilizes the same data centers that host the gear of many of the world's largest information technology organizations, Progent can eliminate the cost of creating and maintaining the infrastructure required for world-class cooling, electrical failover, and redundant Internet connectivity. For hosted application servers, Progent can also see to it that patches and revisions remain current, security and performance is constantly monitored, and systems and data files are regularly backed up and ready for complete and prompt recovery. Learn additional information concerning Progent's hosting services for Exchange Server and other mission-critical applications.
- Private Cloud Hosting Services
Progent's Private Cloud hosting service provides full hosting for the entirety of a small organization's production servers in a setting that not only delivers the top degree of dependability and expandability but that is also convenient for customers to transfer to a different support firm or to bring internally whenever your situation calls for it. Progent's Private Cloud hosting is structured around proven virtual server technologies that allow businesses with multi-vendor environments to benefit dramatically on the costs of capital equipment, system maintenance, and IT administration while achieving world-class availability and an unprecedented degree of vendor alternatives. Unlike conventional Software as a Service (SaaS) hosting models, Progent's Private Cloud Hosting Service covers all server-based software in a single centrally administered solution, can support the mixed- OS and non- standardized networks typical of small companies, and retains control of the licenses in the client's possession so that migrating to a different virtualized system is fast, reliable, and inexpensive. This eliminates ending up a prisoner of a specific hosting provider while still providing all the economies related to SaaS hosting alternatives.
- Hybrid Cloud Migration Consulting
Progent offers advanced remote support to help organizations of any size connect their networks with leading public clouds including Azure and Amazon AWS. Progent can help your it team to plan and manage cost-effective environments that can include Windows and Linux operating systems and applications in either cloud-centric solutions or in hybrid network models that utilize physical IT assets along with public clouds. To help you to integrate public clouds with networks, Progent offers a range of cloud migration support services such as Office 365 Exchange Online integration solutions with on-premises Exchange, Azure planning and integration services, Amazon Web Services cloud integration support, Amazon Web Marketing Service (WMS) programming and troubleshooting, and Google Cloud integration consulting. Progent has more than two decades of experience providing advanced consulting expertise remotely, and Progent can make sure you successfully carry out your cloud migration projects on schedule and within your budget.
Progent's value-priced ProSight suite of outsourced network management services is intended to provide small and mid-size organizations with enterprise-class support and cutting-edge technology for all facets of information assurance. Managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Next Generation Endpoint Protection and Ransomware Recovery
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection service that incorporates cutting edge behavior-based machine learning tools to defend endpoint devices as well as physical and virtual servers against modern malware attacks like ransomware and email phishing, which routinely evade legacy signature-matching anti-virus products. ProSight Active Security Monitoring safeguards local and cloud-based resources and provides a unified platform to automate the complete threat progression including protection, infiltration detection, containment, remediation, and post-attack forensics. Top features include single-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against new attacks. Find out more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Unified Physical and Virtual Endpoint Security
Progent's ProSight Enhanced Security Protection services offer economical multi-layer protection for physical servers and virtual machines, desktops, mobile devices, and Exchange Server. ProSight ESP uses contextual security and modern behavior analysis for continuously monitoring and responding to security assaults from all attack vectors. ProSight ESP offers two-way firewall protection, intrusion alerts, endpoint control, and web filtering through cutting-edge technologies incorporated within one agent accessible from a unified control. Progent's security and virtualization consultants can assist you to plan and implement a ProSight ESP deployment that addresses your company's specific needs and that allows you demonstrate compliance with legal and industry information protection regulations. Progent will help you specify and configure security policies that ProSight ESP will manage, and Progent will monitor your network and respond to alarms that call for urgent action. Progent can also assist your company to set up and verify a backup and disaster recovery solution such as ProSight Data Protection Services so you can get back in business quickly from a destructive security attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Microsoft Exchange email filtering.
- ProSight DPS: Managed Cloud Backup and Recovery
ProSight Data Protection Services from Progent provide small and medium-sized organizations a low cost and fully managed service for secure backup/disaster recovery (BDR). Available at a fixed monthly rate, ProSight DPS automates and monitors your backup activities and allows fast restoration of vital data, apps and virtual machines that have become unavailable or corrupted due to hardware failures, software glitches, natural disasters, human mistakes, or malicious attacks like ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, applications, system images, as well as Hyper-V and VMware images/. Critical data can be protected on the cloud, to an on-promises device, or mirrored to both. Progent's BDR consultants can provide world-class expertise to set up ProSight Data Protection Services to to comply with government and industry regulatory requirements like HIPAA, FINRA, and PCI and, when needed, can help you to recover your business-critical data. Read more about ProSight DPS Managed Backup.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and affordable for small and mid-sized businesses to map, monitor, reconfigure and troubleshoot their connectivity hardware such as routers, firewalls, and wireless controllers plus servers, client computers and other devices. Incorporating state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch makes sure that infrastructure topology maps are always updated, copies and displays the configuration of almost all devices on your network, monitors performance, and generates notices when problems are detected. By automating complex network management processes, ProSight WAN Watch can cut hours off common chores like network mapping, reconfiguring your network, finding appliances that need critical updates, or identifying the cause of performance issues. Learn more about ProSight WAN Watch network infrastructure monitoring and management consulting.
- ProSight Email Guard: Spam Filtering, Data Leakage Protection and Content Filtering
ProSight Email Guard is Progent's email security platform that incorporates the services and infrastructure of leading information security companies to provide centralized management and world-class security for all your inbound and outbound email. The powerful architecture of Progent's Email Guard managed service integrates cloud-based filtering with a local gateway appliance to provide advanced defense against spam, viruses, Dos Attacks, DHAs, and other email-borne malware. The cloud filter acts as a first line of defense and keeps the vast majority of unwanted email from reaching your security perimeter. This reduces your vulnerability to inbound attacks and saves system bandwidth and storage. ProSight Email Guard's on-premises gateway appliance provides a further layer of inspection for inbound email. For outbound email, the onsite gateway offers AV and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The onsite gateway can also assist Exchange Server to track and protect internal email traffic that stays within your corporate firewall. Find out more about Progent's Email Guard spam filtering, virus blocking, email content filtering and data leakage protection.
- ProSight LAN Watch: Server and Desktop Monitoring and Management
ProSight LAN Watch is Progentís server and desktop monitoring service that incorporates advanced remote monitoring and management (RMM) techniques to keep your network running efficiently by checking the health of critical computers that power your information system. When ProSight LAN Watch uncovers a problem, an alarm is transmitted immediately to your designated IT management personnel and your Progent consultant so that any potential issues can be addressed before they have a chance to disrupt your network Learn more about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and applications hosted in a protected fault tolerant data center on a high-performance virtual host configured and maintained by Progent's network support experts. Under the ProSight Virtual Hosting model, the client retains ownership of the data, the OS software, and the apps. Since the system is virtualized, it can be ported immediately to a different hosting solution without a time-consuming and technically risky configuration process. With ProSight Virtual Hosting, your business is not locked into a single hosting provider. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, update, find and safeguard information related to your network infrastructure, processes, business apps, and services. You can instantly locate passwords or serial numbers and be warned about impending expirations of SSL certificates or domains. By cleaning up and organizing your IT documentation, you can eliminate up to 50% of time thrown away looking for critical information about your IT network. ProSight IT Asset Management features a common location for storing and sharing all documents related to managing your network infrastructure such as standard operating procedures and How-To's. ProSight IT Asset Management also offers advanced automation for gathering and relating IT data. Whether youíre making enhancements, doing regular maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the knowledge you require the instant you need it. Learn more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and low-cost way for small and mid-size organizations to obtain an objective evaluation of the overall health of their network. Powered by some of the leading remote monitoring and management tools available, and overseen by Progent's world-class team of information technology experts, ProSight Network Audits show you how well the deployment of your essential network assets adhere to leading practices. The Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and provide immediate benefits like a cleaner Active Directory system. Both also include a year of advanced remote network monitoring and management. Benefits can include lower-cost management, better compliance with information security requirements, more efficient utilization of network resources, quicker problem resolution, more dependable backup and restore, and higher availability. See more about ProSight Network Audits IT infrastructure assessment.
The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is a low-cost service based on a brief discussion with a Progent information assurance expert. The fact-finding interview is designed to evaluate your organization's ability to stop or recover rapidly after an assault by a ransomware variant like Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you personally to gather information about your existing AV defense and backup/recovery system, and Progent will then produce a custom Basic Security and Best Practices Report document describing how you can apply best practices to create an efficient security and backup/recovery environment that aligns with your business needs. For more information, see Progent's ProSight Ransomware Preparedness Report.
Special Advantages of Working with Progent
As a Microsoft-certified Partner and a Microsoft Small Business Specialist, Progent is an acknowledged leader in supporting the core system software and office productivity applications used by most small and medium-size businesses. As a Cisco-qualified partner, Progent also can provide expertise for an increasingly sophisticated array of network technologies including firewalls, switches, routers, VoIP options, and wireless networking. In addition, Progent's
CISSP-Premier security experts,
CISM-certified security professionals, CISA-certified security audit consultants and GIAC-authorized information assurance professionals can provide a company-wide view of system security and can help with complex security projects such as SIEM solutions to help enterprises meet industry standards and government requirements for network information protection and incident reporting.
The breadth and depth of Progent's consulting staff bring a unique array of benefits to organizations trying to maximize the business value of their information network within a realistic budget. These benefits include:
- Best Service Methodology
Progentís staff of Microsoft and Cisco Certified consultants average longer than a decade of real-world professional background, at the forefront of IT support, executing a broad range of technical tasks for a large mix of customers. Each Progent consultant shares a refined collection of personal best practices which are incorporated into company-wide best practices standards that Progent instills in its support team. This means that you get not only expert IT skills, but also a consultant with proven approaches for resolving real-world network problems efficiently.
Find out more details concerning Progent's best practices for network consulting.
- Value Pricing Structure
Progent's pricing policy is to bill for remote service and in-person visits by the minute. Consequently, you are charged only for received services. Progent does not impose a higher rate for after-hours or urgent support, and Progent does not charge for travel except for urgent calls where on-site time is less than four hours. Also, Progent applies no registration fee and requires no monthly commitment for services delivered during normal working hours. Many service firms demand substantial minimum payments or bill in increments of fifteen minutes or longer. Progent's one-minute pricing granularity avoids king-size bills for fast solutions. An additional advantage of by-the-minute pricing is that you won't be tempted to permit simple problems to stay unaddressed until they become major ones.
Learn more concerning Progent's value pricing for IT outsourcing.
- Complete Documentation of Network Services
Progent has developed a comprehensive support reporting system that records and formats detailed documentation for all delivered support activities. Unlike some freelance consultants or small service organizations who provide scant documentation or specifics of services done, each service delivered by Progent is accompanied by full documentation. Each Progent consultant has use of the support documentation sent by every consultant to each customer. The practice of detailing and organizing service activity results in more efficient service and avoids a slew of typical problems such as when a service client is effectively held hostage to a consultant who refuses to release the keys to the kingdom.
Learn more details about Progent's documentation of IT outsourcing services.
- Information Transfer
Progent practices information transfer from Progent's support experts to clients. By teaching clients to deal with problems that are within their comfort zone, Progent is able to concentrate on providing hard-to-find services where Progent faces little competition. Small companies who work with independent consultants or who maintain in-house support personnel benefit when Progent transfers knowledge about new technology and tested processes to make their networks more reliable, secure, and productive.
Find out additional information about Progent's knowledge transfer services.
How to Contact Progent
If your Palm Bay, Florida business needs to contact Progent to find out about network outsourcing, consulting, or tech support services, call 800-993-9400 or visit Contact Progent.
Fast Remote Technical Assistance
For immediate remote assistance, you can contact Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).