Expert Remote Help for Palm Bay, Florida Small Business Computers from Microsoft Certified Engineers
Small businesses have typically been underserved by large IT support firms. Many small companies permit themselves to grow excessively reliant on individual consultants or small consulting organizations who don't have the bandwidth or broad skill sets to respond quickly or effectively to technical emergencies. Other small companies turn to giant service firms that employ personnel taught to offer standardized fixes for ordinary problems but who are missing the background and versatility to handle the diversity of environments and absence of standardization typical of small business information systems.

Progent's time-tested methodology for delivering low-cost and successful network service to small businesses has made Progent one of the top Microsoft-certified IT service organizations in the United States. Progent has delivered online help to businesses in every state in the United States (refer to Progent's customer testimonials).

For medium-size and enterprise companies, Progent can provide co-sourcing support to add to the technical skills of your internal network support group. This can save money and minimize technical risks for big IT initiatives such as application programming, business continuity planning and testing, security evaluations, merging datacenters, or technology migrations and upgrades.

Progent can also offer access to accredited experts to assist your business to design and execute a sensible cloud computing strategy.

Primary Technologies Supported by Progent's Consultants for Businesses in Palm Bay, Florida
Progent's national group of world-class consultants offers support for virtually all facets of network technology found in organizations of any size. Areas served by Progent in and around Palm Bay include:

Service Delivery Options Available for Palm Bay, Florida Companies
Progent has a variety of options for providing small and midsize companies and local governments with cost-effective IT services for technical support, consulting, hosting, and IT management outsourcing. Progent's model for delivering computer support services is based on the Help Desk structure familiar to larger IT organizations. Progent's Help Desk Support Mechanism ensures fast response, comprehensive service documentation, dependable follow-through, and strict cost control for a range of network service delivery modes that include online troubleshooting, on-premises help, top-level consulting, plus server hosting.

  • Remote Service
    Progentís Technical Response Center offers emergency and routine remote assistance for Windows, Linux, Apple, and Cisco-based systems in the United States and worldwide. Progent's seasoned support experts can help customers to analyze and fix network problems without the expense or delay of travel for onsite service visits. The background of Progent's IT engineers allows them to resolve the majority of IT problems quickly. For the most challenging issues, Progent's depth of knowledge makes it possible to escalate troubleshooting tasks to advanced specialists. Progent provides a convenient, web-based signup process for new clients to address emergency situations and Progent bills per minute with no sign-up charges or minimums, so you are invoiced only for the support you get. Specialists you can access online include Cisco-qualified CCIE network engineers, Microsoft-qualified MCSE consultants, and CISSP-certified security professionals. Learn more information about Progent's remote network support expertise.

  • Onsite Service
    Progent offers onsite technical assistance for signed-up clients in larger cities in the United States. Progent's on-site support personnel can operate in tandem with Progent's remote service experts to give small and midsize companies the best of both worlds: in-person support technicians when you need them as well as the on-line expertise of Progent's seasoned staff of network engineers, security professionals, and business application developers. The wait time for in-person support visits is typically less than 24 hours. Progent requires no start-up or retainer fee for registering as a Progent customer for on-premises service. Learn more about how and why to register for Progent's in-person network support.

  • Phone Support
    Progent's Contact Center Outsourcing Services are intended for small and midsize businesses and local governments who need fast and dependable support from a professional Help Desk with efficient telephone support, remote troubleshooting tools, and enough technical depth for all needed escalation. Since small and midsize businesses typically have tight information technology budgets and can provide little executive bandwidth for dealing with network support, Progent's Help Desk Services can be the most efficient way to make sure that business information networks stay productive. Read more details concerning Progent's Help Desk outsourcing services.

  • IT Consulting Expertise
    Progent offers small and midsize businesses affordable availability of enterprise-class consultants who can provide assistance with critical technologies such as Microsoft Windows 2016 Hyper-V hybrid cloud solutions, Windows Server and application support, Cisco network infrastructure, network protection consulting, high availability network engineering, server virtualization solutions, plus configuration, customization and support for business applications such as financials, ERP and MRP, reporting, CRM, and productivity software. Progent can help with short-term projects such as site moves and massive system upgrades, longer term initiatives like business reporting software development and support, relational database software development and DBA support, and web development, on-going services including System Center 2012 Operations Manager (SCOM 2012) support and Operations Manager 2016 consulting for IT infrastructure health monitoring and network management, or emergency response like disaster recovery and malware removal.

  • Application Server Hosting
    Progent offers hosting for mission-critical applications such as Exchange and SQL Server to provide small and midsize businesses with greater levels of availability, protection, and recoverability than is possible using the type of internal data center that is practical for the majority of small and midsize businesses. Since Progent uses the same facilities that host the gear of some of the planet's biggest IT organizations, Progent can eliminate the investment in building and maintaining the systems required for world-class environmental control, power failover, and redundant Internet connectivity. For managed applications, Progent can also make sure that patches and revisions stay current, security and efficiency is constantly monitored, and systems are consistently archived and available for complete and prompt restoration. Learn more concerning Progent's hosting for Exchange and other critical applications.

  • Private Cloud Hosting
    Progent's Private Cloud hosting service provides comprehensive hosting services for the entirety of a small or midsize company's servers in an environment that not only delivers the top level of fault-tolerance and extensibility but that is also convenient for customers to migrate to a different service provider or to bring in-house when your business situation warrants it. Progent's Private Cloud hosting is founded on mature virtualization techniques that permit companies with multi-vendor networks to benefit dramatically on the expense of hardware, system maintenance, and network administration while achieving world-class reliability and an unprecedented level of vendor options. Unlike conventional Software as a Service (SaaS) hosting offerings, Progent's Private Cloud Hosting encompasses all server-centric software in one centrally administered solution, can handle the mixed- platform and loosely standardized networks typical of small businesses, and keeps ownership of the software licenses in the customer's possession so that moving to a new virtualized system is fast, reliable, and inexpensive. This eliminates becoming a captive to a single hosting service while still providing all the economies associated with SaaS hosting services.

  • Hybrid Cloud Planning and Integration Support
    Progent can provide advanced online support services to help businesses of any size connect their networks with popular public cloud platforms including Azure and Amazon Web Services. Progent can assist your it team to design and manage hybrid environments that support Windows and Linux operating systems and applications in either cloud-based solutions or in hybrid network models that utilize on-premises resources along with public cloud services. To help you to integrate public clouds with networks, Progent can provide a range of cloud migration services such as Office 365 Exchange Online integration with on-premises installations of Exchange, Microsoft Azure design and integration consulting, Amazon Web Services (AWS) cloud integration, and Amazon Web Marketing Service development and debugging. Progent has over 15 years of background providing advanced consulting services remotely, and Progent can make sure you successfully carry out your cloud migration projects quickly and affordably.
Progent's Fixed-price Managed Services for Outsourcing Network Management
Progent's value-priced ProSight line of network monitoring and management services is designed to provide small and mid-size businesses with enterprise-class support and state-of-the-art technology for all aspects of information assurance. ProSight managed services available from Progent include:
  • ProSight Active Security Monitoring (ASM): Next Generation Endpoint Protection and Ransomware Recovery
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection service that incorporates next generation behavior-based machine learning tools to defend endpoint devices and servers and VMs against new malware assaults such as ransomware and file-less exploits, which routinely get by traditional signature-based AV tools. ProSight Active Security Monitoring safeguards on-premises and cloud-based resources and offers a single platform to automate the complete threat progression including protection, detection, mitigation, cleanup, and forensics. Top capabilities include single-click rollback with Windows VSS and automatic network-wide immunization against new attacks. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection: Unified Endpoint Security
    Progent's ProSight Enhanced Security Protection (ESP) managed services offer ultra-affordable in-depth protection for physical servers and virtual machines, desktops, smartphones, and Exchange Server. ProSight ESP uses contextual security and advanced heuristics for round-the-clock monitoring and responding to security threats from all vectors. ProSight ESP provides two-way firewall protection, intrusion alerts, endpoint control, and web filtering through cutting-edge tools incorporated within one agent accessible from a single control. Progent's data protection and virtualization consultants can assist your business to plan and configure a ProSight ESP deployment that meets your company's unique needs and that helps you prove compliance with government and industry information security standards. Progent will assist you define and configure security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alarms that call for urgent action. Progent's consultants can also help your company to install and test a backup and restore system like ProSight Data Protection Services so you can recover rapidly from a destructive cyber attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Microsoft Exchange filtering.

  • ProSight Data Protection Services: Managed Cloud Backup
    ProSight Data Protection Services from Progent provide small and mid-sized organizations an affordable end-to-end solution for secure backup/disaster recovery. For a low monthly price, ProSight Data Protection Services automates and monitors your backup processes and enables rapid restoration of vital files, apps and VMs that have become unavailable or corrupted due to hardware breakdowns, software glitches, natural disasters, human error, or malicious attacks such as ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, applications, system images/, plus Microsoft Hyper-V and VMware virtual machine images/. Critical data can be backed up on the cloud, to a local storage device, or mirrored to both. Progent's cloud backup specialists can provide world-class expertise to configure ProSight Data Protection Services to to comply with regulatory standards like HIPPA, FIRPA, PCI and Safe Harbor and, when necessary, can assist you to recover your business-critical information. Find out more about ProSight DPS Managed Backup.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is a network infrastructure management service that makes it easy and inexpensive for small and mid-sized businesses to diagram, track, reconfigure and troubleshoot their connectivity appliances like routers, firewalls, and load balancers as well as servers, printers, endpoints and other devices. Using state-of-the-art RMM technology, ProSight WAN Watch ensures that infrastructure topology maps are always current, captures and displays the configuration of almost all devices connected to your network, monitors performance, and sends alerts when problems are discovered. By automating time-consuming management activities, WAN Watch can cut hours off ordinary chores like network mapping, reconfiguring your network, finding appliances that need important software patches, or identifying the cause of performance bottlenecks. Learn more about ProSight WAN Watch network infrastructure management services.

  • ProSight Email Guard: Spam Filtering, Data Leakage Protection and Content Filtering
    ProSight Email Guard is Progent's email security solution that uses the technology of top information security vendors to deliver centralized management and world-class security for all your inbound and outbound email. The hybrid architecture of Progent's Email Guard managed service combines a Cloud Protection Layer with an on-premises security gateway device to provide advanced defense against spam, viruses, Denial of Service Attacks, DHAs, and other email-borne threats. ProSight Email Guard's cloud filter acts as a first line of defense and keeps the vast majority of threats from reaching your network firewall. This decreases your exposure to external attacks and conserves system bandwidth and storage. ProSight Email Guard's on-premises gateway device provides a further level of analysis for incoming email. For outgoing email, the onsite security gateway provides AV and anti-spam protection, DLP, and encryption. The onsite security gateway can also help Microsoft Exchange Server to track and protect internal email traffic that originates and ends inside your corporate firewall. Find out more about Progent's Email Guard spam filtering, virus blocking, content filtering and data leakage protection.

  • ProSight LAN Watch: Server and Desktop Monitoring and Management
    ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that uses advanced remote monitoring and management technology to keep your network running efficiently by checking the state of vital assets that power your business network. When ProSight LAN Watch uncovers an issue, an alert is sent automatically to your specified IT staff and your Progent engineering consultant so any looming issues can be resolved before they have a chance to impact productivity Find out more details about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small organization can have its key servers and apps hosted in a secure Tier III data center on a high-performance virtual machine host set up and maintained by Progent's network support experts. Under the ProSight Virtual Hosting model, the customer owns the data, the operating system platforms, and the applications. Because the system is virtualized, it can be ported immediately to an alternate hosting solution without requiring a lengthy and difficult configuration process. With ProSight Virtual Hosting, you are not locked into a single hosting service. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, maintain, find and safeguard data related to your network infrastructure, procedures, business apps, and services. You can instantly find passwords or IP addresses and be warned automatically about impending expirations of SSLs or warranties. By updating and organizing your network documentation, you can eliminate as much as half of time spent looking for critical information about your network. ProSight IT Asset Management includes a common location for storing and sharing all documents related to managing your network infrastructure such as standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also offers advanced automation for collecting and relating IT information. Whether youíre planning improvements, doing regular maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the knowledge you require as soon as you need it. Find out more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and low-cost alternative for small and mid-size businesses to get an objective assessment of the health of their information system. Powered by a selection of the leading remote monitoring and management tools available, and supervised by Progent's world-class team of information technology experts, ProSight Network Audits show you how closely the deployment of your core infrastructure devices conform to industry leading practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and provide instant benefits like a cleaner Active Directory environment. Both versions also come with one year of cutting-edge remote network monitoring and management. Advantages can include simpler network management, better compliance with government and industry security regulations, more efficient utilization of IT assets, quicker problem resolution, more reliable backup and recovery, and higher availability. Learn more about ProSight Network Audits IT infrastructure review.

The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is an affordable service built around a brief discussion with a Progent backup/recovery expert. The fact-finding interview is intended to help assess your organization's preparedness either to block or recover quickly after an attack by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you personally to collect information concerning your existing security profile and backup/recovery platform, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can apply industry best practices to create a cost-effective security and backup environment that aligns with your company's requirements. For more information, refer to Progent's ProSight Ransomware Preparedness Report Service.

Unique Advantages of Teaming with Progent
As a Microsoft-certified Partner and a Microsoft Small Business Specialist, Progent is a recognized expert at the fundamental network software and office productivity applications used by most small and mid-size companies and local governments. As a Cisco-certified partner, Progent also can provide expertise for an ever more sophisticated collection of network technologies including PIX and ASA firewalls, routers and switches, voice-over-IP solutions, and wireless networking. In addition, Progent's CISSP-certified security consultants, CISM-authorized security engineers, CISA-certified security audit consultants and GIAC-qualified information assurance professionals offer a company-wide view of network protection and can assist with complex security projects such as Security information and Event Management (SIEM) solutions to help companies comply with industry guidelines and statutory requirements for IT data security and incident reporting.

The breadth and size of Progent's engineering staff offer a powerful set of advantages to organizations trying to maximize the productivity of their IT system within a reasonable budget. These advantages include:

  • Best Industry Practices
    Progentís team of Microsoft and Cisco certified experts average more than a decade of hands-on industry background, in the trenches of IT support, executing a wide range of IT tasks for a large array of clients. Each Progent consultant shares a refined set of personal best practices which are incorporated into shared leading practices standards that Progent instills in its consulting team. This ensures that you get not just expert IT skills, but also a consultant with proven approaches for repairing real-world IT problems efficiently. Read more details concerning Progent's best practices for network consulting.

  • Efficient Pricing
    Progent's pricing model is to charge for online service and on-premises help by the minute. As a result, you are charged only for received services. Progent does not impose a higher rate for after-hours or urgent support, and Progent does not charge for travel time except for emergency calls where on-site work is less than four hours. Also, Progent imposes no sign-up charge and requires no monthly commitment for support services delivered during regular working hours. Many support organizations impose large minimum fees or charge in increments of fifteen minutes or longer. Progent's one-minute pricing granularity avoids king-size bills for fast fixes. An additional benefit of granular billing is that you will not be tempted to allow minor problems to fester until they grow into big problems. Read more details concerning Progent's value pricing for IT outsourcing.

  • Full Reporting of Delivered Support
    Progent has developed a comprehensive support reporting system that stores and formats detailed documentation for all delivered services. Unlike some freelance consultants or local service organizations who offer minimal documentation or specifics of services done, each service delivered by Progent is accompanied by full documentation. Each Progent consultant has use of the service documentation given by each consultant to every customer. The practice of detailing and archiving support activity results in more effective service and eliminates a variety of common problems such as when a service customer is virtually held captive to a consultant who refuses to let go of vital service information. Read more details concerning Progent's documentation of IT outsourcing services.

  • Knowledge Transfer
    Progent is committed to information transfer from Progent's support experts to customers. By educating clients to resolve technical issues that are within their comfort zone, Progent can focus on delivering high-value services where Progent faces few competitors. Small companies who work with freelance consultants or who maintain in-house support staffs gain when Progent passes on information about critical technology and proven processes to make their IT environments more reliable, protected, and efficient. Learn additional information about Progent's knowledge transfer services.

Get in Touch with Progent
If your Palm Bay, Florida company wants to contact Progent to ask about IT outsourcing, consulting, or technical support, call 800-993-9400 or see Contact Progent.

Immediate Remote Network Assistance
For immediate online help, you can contact Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).

© 2002- 2019 Progent Corporation. All rights reserved.

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