Palm Bay, FL Online Help from World-class Computer Troubleshooting Experts
Progent's computer troubleshooting services can provide your Palm Bay, FL business cost-effective and dependable access to world-class IT professionals. By delivering network consulting help when you require it, offering specialized expertise for critical applications, delivering value-added support such as automated server monitoring, and billing only for support you receive, Progent offers your Palm Bay, Florida company an economical option for maximizing the productivity of small-scale business information systems. Whether you maintain an onsite system, connect to cloud-based infrastructure, or have a hybrid cloud-and-local solution, Progent is the intelligent choice for businesses and local governments to build and support a reliable and safe information system and to benefit from quick access to the skilled consulting ordinarily restricted to businesses who are able to set up a large in-house IT organization.
For larger companies, Progent offers co-sourcing and project management support to add to the technical skills of your internal network support staff. Co-sourcing can reduce expenses and help meet schedules for major IT initiatives such as software design and development, disaster recovery preparedness, network security audits, merging datacenters, or technology migrations.
Progent can in addition offer access to accredited consultants to assist your company to design and execute a sensible cloud computing strategy.
Primary IT Areas Serviced by Progent for Businesses in Palm Bay, Florida
Progent provides the support of accredited consultants for all aspects of business network technology found in small organizations. Technologies serviced by Progent's consultants include:
Support Delivery Alternatives for Palm Bay, Florida Companies
Progent has a selection of options for providing small companies and local governments with affordable computer services for technical support, system architecture, hosting, and IT management. Progent's model for delivering IT support is built on the Help Desk Call Center structure familiar to big IT support groups. Progent's Helpdesk Service Mechanism promotes fast response, comprehensive activity documentation, consistent follow-up, and tight expense control for a range of IT service delivery options that include online repairs, in-person help, high-end consulting, plus server hosting.
Progent's Low-Cost Managed Services for Outsourcing Network Management
- Remote Service
Progentís Technical Response Center provides urgent and scheduled online assistance for Windows, Linux, Apple, and Cisco-powered environments in the United States and globally. Progent's certified support professionals can help customers to analyze and fix network issues without the expense or delay of on-premises service calls. The background of Progent's network engineers allows them to handle most IT issues quickly. For the most challenging issues, Progent's depth of expertise allows the support team to escalate trouble tickets to world-class subject matter experts. Progent offers a convenient, web-accessible signup procedure for first-time customers to accommodate emergency network problems and Progent charges per minute with zero sign-up charges or minimums, so you pay only for the assistance you get. Experts available remotely include Cisco-certified CCIEs, Microsoft-Certified MCSE consultants, and GIAC-certified security professionals. Find out additional details concerning Progent's online network support services.
- Onsite Support
Progent provides on-site technical support for signed-up customers in major metropolitan areas in the U.S. Progent's onsite service personnel can operate in conjunction with Progent's online support engineers to deliver small companies the ideal combination: hands-on support professionals when you need them as well as the on-line expertise of Progent's seasoned team of network engineers, security professionals, and business software programmers. The wait time for in-person service visits is typically under one business day. Progent requires no start-up or retainer fee for registering as a Progent client for on-premises service. Learn more about why to register for Progent's in-person computer support.
- Help Desk
Progent's Help Desk Services are designed for all businesses and local governments who require fast and dependable support from an online Helpdesk with efficient telephone assistance, online repair tools, and sufficient technical strength for full problem escalation. Since smaller companies typically are constrained by tight information technology budgets and can provide little executive bandwidth for handling network support tasks, Progent's Contact Center Outsourcing Services could be the most efficient way to ensure that small business computer systems stay productive. Read more about Progent's Help Desk Call Center services.
- Consulting Expertise
Progent provides small and midsize companies affordable availability of enterprise-class IT professionals who can provide help with critical products and technologies such as
- Windows Server 2019 migration services, Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Windows Server expertise, Cisco network infrastructure, company-wide network security engineering, non-stop it system engineering, virtual server strategies, plus integration, programming and training for business software including accounting, ERP, business analytics, CRM, and office productivity packages. Progent can help with short-term projects including office moves and massive system upgrades, longer term initiatives such as business analytics application programming and customization, database application programming and administration support, and web development, on-going support including System Center 2012 Operations Manager expertise and Operations Manager 2016 consulting for IT infrastructure monitoring and system management, or emergency response such as data restoration and malware removal.
- Application Hosting
Progent can host key applications such as Exchange Server and SQL Server in order to provide small companies with greater degrees of dependability, protection, and performance than is feasible with the class of on-site data center that is realistically affordable for the majority of small businesses. Since Progent uses the same data centers that host the equipment of many of the world's largest IT organizations, Progent can eliminate the cost of creating and managing the infrastructure needed for world-class environmental control, electrical backup, and redundant Internet access. For hosted application servers, Progent can also ensure that upgrades and service packs stay current, protection and performance is constantly tracked, and systems and data files are consistently backed up and available for full and rapid restoration. Learn additional information about Progent's hosting for Exchange Server and other mission-critical applications.
- Private Cloud Hosting Services
Progent's Private Cloud hosting provides comprehensive hosting for the entirety of a small or midsize organization's servers in an environment that not only provides the top level of availability and extensibility but that is in addition simple for customers to transfer to another service provider or to bring internally when your circumstance calls for it. Progent's Private Cloud hosting service is based on proven virtualization technologies that permit businesses with mixed networks to save dramatically on the expense of capital equipment, system maintenance, and IT administration while getting enterprise-class availability and an unprecedented level of vendor options. Unlike conventional Software as a Service hosting models, Progent's Private Cloud Hosting Service encompasses all server-based applications in a single centrally managed package, can handle the mixed- OS and non- standardized environments common with small companies, and retains control of the software licenses in the customer's hands so that moving to a new virtual system is fast, safe, and affordable. This avoids ending up a captive to a single hosting provider while still offering all the cost savings related to ASP and SaaS hosting services.
- Hybrid Cloud Integration Consulting Services
Progent can provide advanced remote consulting to help companies of any size connect their information networks with leading public clouds including Azure and Amazon AWS. Progent can assist your it team to plan and administer cost-effective ecosystems that support Windows and Linux systems and applications in both cloud-centric systems or in hybrid network models that utilize on-premises IT assets along with public clouds. To help you to integrate cloud services with networks, Progent offers a range of cloud migration services such as Office 365 integration solutions with on-premises installations of Exchange, Azure design and deployment consulting, Amazon Web Services (AWS) cloud migration, and Amazon Web Marketing Service (WMS) programming and debugging. Progent has more than 15 years of background providing high-level consulting support remotely, and Progent can help you complete your cloud integration projects quickly and affordably.
Progent's low-cost ProSight portfolio of network monitoring and management services is intended to provide small and mid-size businesses with enterprise-class support and state-of-the-art technology for all facets of information assurance and compliance. Managed services available from Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring (ASM): Next Generation Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint protection service that utilizes next generation behavior analysis technology to defend endpoints and physical and virtual servers against new malware assaults such as ransomware and email phishing, which easily escape legacy signature-based anti-virus products. ProSight ASM safeguards local and cloud resources and provides a unified platform to address the entire malware attack progression including protection, identification, mitigation, remediation, and post-attack forensics. Key features include single-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against newly discovered threats. Find out more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Unified Physical and Virtual Endpoint Protection
Progent's ProSight Enhanced Security Protection services offer ultra-affordable multi-layer protection for physical servers and VMs, desktops, mobile devices, and Exchange email. ProSight ESP uses adaptive security and modern behavior analysis for round-the-clock monitoring and reacting to security threats from all vectors. ProSight ESP offers firewall protection, intrusion alerts, device control, and web filtering via cutting-edge technologies incorporated within one agent managed from a single control. Progent's security and virtualization consultants can help you to plan and implement a ProSight ESP deployment that meets your organization's specific requirements and that helps you prove compliance with government and industry data security regulations. Progent will help you specify and implement policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alerts that call for urgent action. Progent can also assist your company to set up and verify a backup and restore system like ProSight Data Protection Services (DPS) so you can get back in business rapidly from a potentially disastrous cyber attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Microsoft Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services provide small and mid-sized businesses a low cost and fully managed solution for reliable backup/disaster recovery. For a low monthly price, ProSight DPS automates and monitors your backup processes and enables rapid restoration of critical files, apps and virtual machines that have become lost or damaged due to component breakdowns, software glitches, disasters, human error, or malware attacks like ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, apps, system images, plus Hyper-V and VMware images/. Important data can be protected on the cloud, to an on-promises device, or to both. Progent's cloud backup consultants can provide world-class expertise to set up ProSight DPS to be compliant with government and industry regulatory requirements such as HIPPA, FIRPA, and PCI and, when needed, can assist you to recover your critical data. Learn more about ProSight Data Protection Services Managed Backup and Recovery.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
ProSight WAN Watch is a network infrastructure management service that makes it simple and affordable for small and mid-sized organizations to diagram, track, optimize and troubleshoot their connectivity appliances like switches, firewalls, and access points plus servers, client computers and other devices. Incorporating state-of-the-art RMM technology, WAN Watch ensures that infrastructure topology diagrams are kept updated, captures and displays the configuration information of virtually all devices on your network, tracks performance, and generates alerts when potential issues are detected. By automating tedious management and troubleshooting processes, WAN Watch can cut hours off common tasks like network mapping, reconfiguring your network, finding appliances that need critical updates, or identifying the cause of performance bottlenecks. Find out more details about ProSight WAN Watch infrastructure monitoring and management consulting.
- ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
ProSight Email Guard is Progent's email security platform that incorporates the technology of leading data security vendors to provide centralized control and world-class protection for your inbound and outbound email. The hybrid architecture of Email Guard combines cloud-based filtering with a local gateway device to provide advanced defense against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-borne malware. The Cloud Protection Layer serves as a preliminary barricade and blocks the vast majority of threats from making it to your security perimeter. This decreases your vulnerability to external threats and conserves system bandwidth and storage space. ProSight Email Guard's onsite security gateway device provides a deeper layer of inspection for incoming email. For outbound email, the onsite gateway provides anti-virus and anti-spam protection, protection against data leaks, and email encryption. The local security gateway can also assist Exchange Server to monitor and safeguard internal email traffic that stays inside your security perimeter. Find out more about Progent's Email Guard spam filtering, virus defense, content filtering and data loss protection.
- ProSight LAN Watch: Server and Desktop Monitoring and Management
ProSight LAN Watch is Progentís server and desktop monitoring managed service that incorporates state-of-the-art remote monitoring and management (RMM) technology to help keep your network running efficiently by checking the state of critical assets that drive your business network. When ProSight LAN Watch uncovers an issue, an alert is transmitted automatically to your specified IT personnel and your Progent engineering consultant so all looming problems can be resolved before they can impact your network Learn more about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small business can have its critical servers and apps hosted in a protected fault tolerant data center on a fast virtual machine host configured and maintained by Progent's IT support experts. With the ProSight Virtual Hosting model, the client retains ownership of the data, the operating system software, and the apps. Since the system is virtualized, it can be moved easily to an alternate hardware solution without a lengthy and difficult reinstallation process. With ProSight Virtual Hosting, you are not locked into a single hosting provider. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, update, find and protect information about your IT infrastructure, procedures, business apps, and services. You can instantly locate passwords or serial numbers and be alerted about impending expirations of SSLs or warranties. By updating and managing your IT infrastructure documentation, you can eliminate as much as 50% of time thrown away trying to find vital information about your IT network. ProSight IT Asset Management features a common location for storing and sharing all documents required for managing your network infrastructure like standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also offers advanced automation for gathering and relating IT data. Whether youíre making enhancements, doing maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the data you need as soon as you need it. Find out more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and low-cost way for small and mid-size organizations to get an unbiased evaluation of the health of their information system. Based on some of the leading remote monitoring and management platforms in the industry, and supervised by Progent's certified team of IT professionals, ProSight Network Audits help you see how well the configuration of your essential network assets conform to industry leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver instant benefits like a more manageable Active Directory environment. Both also include one year of advanced remote network monitoring and management (RMM). Benefits can include simpler management, improved compliance with data security regulations, higher utilization of network resources, faster troubleshooting, more dependable backup and recovery, and higher availability. See more about ProSight Network Audits network infrastructure review.
The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is an affordable service based on a brief interview with a Progent information assurance expert. The fact-finding interview is intended to help evaluate your company's preparedness either to block or recover quickly following an attack by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you directly to gather information concerning your current antivirus tools and backup platform, and Progent will then deliver a written Basic Security and Best Practices Report detailing how you can apply best practices to build an efficient AV and backup/recovery system that aligns with your company's needs. For more information, refer to Progent's ProSight Ransomware Preparedness Report Service.
Special Benefits of Working with Progent
As a Microsoft-certified Partner and Small Business Specialist, Progent is a recognized expert at the fundamental network software and productivity programs used by the majority of small and mid-size companies and local governments. As a Cisco-authorized partner, Progent also can provide expertise for an ever more sophisticated array of infrastructure technologies including firewalls, routers and switches, VoIP solutions, and wireless connectivity. In addition, Progent's
CISSP-Premier cybersecurity consultants,
CISM-authorized security professionals, CISA-authorized security audit consultants and GIAC-qualified information assurance experts offer a company-wide perspective on system security and can help with complex security programs like Security information and Event Management (SIEM) solutions to help companies meet business guidelines and statutory mandates for network data protection and reporting.
The scope and size of Progent's engineering team offer a powerful set of advantages to clients trying to increase the business value of their information system within an affordable budget. These benefits include:
- Best Practices
Progentís staff of Microsoft and Cisco Premier experts average longer than a decade of hands-on industry background, at the front lines of network support, performing a wide variety of technical projects for a large array of customers. Every Progent consultant shares a refined collection of personal best practices which are combined into company-wide leading practices standards that Progent teaches its support staff. This ensures that you get not only world-class technical skills, but also a support engineer with field-tested approaches for fixing actual IT problems efficiently.
Read more details concerning Progent's best practices for network consulting.
- Efficient Pricing Model
Progent's pricing model is to bill for phone service and in-person visits by the minute. As a result, you are invoiced exclusively for delivered support. Progent does not impose a more expensive rate for off-hours or urgent support, and Progent does not charge for travel time except for emergency support where on-site work is less than four hours. In addition, Progent applies no sign-up charge and asks no retainer for services delivered during normal working hours. Many support organizations demand large minimum payments or charge in increments of a quarter hour or longer. Progent's small billing granularity eliminates king-size invoices for fast repairs. Another benefit of granular billing is that you will not be tempted to permit minor problems to fester until they become major problems.
Read more details about Progent's value pricing for IT outsourcing.
- Full Documentation of Network Support
Progent has developed a comprehensive service reporting system that stores and organizes complete documentation for all billed support activities. Unlike some independent consultants or small support organizations who provide scant documentation or details of tasks performed, each service delivered by Progent is tracked by comprehensive documentation. Every Progent consultant has access to the service documentation sent by every staff member to each customer. The discipline of detailing and organizing service activity allows more effective service and eliminates a slew of common problems such as when a service client is virtually held hostage to a consultant who wonít let go of vital service information.
Read more concerning Progent's documentation of IT outsourcing services.
- Information Transfer
Progent is committed to information transfer from Progent's consultants to customers. By educating clients to resolve technical issues that are within their scope, Progent can focus on offering high-value services where Progent has few competitors. Small businesses who utilize freelance service providers or who employ internal support staffs gain when Progent transfers information about critical technology and tested methodologies to make their IT environments more robust, protected, and efficient.
Read additional information about Progent's knowledge transfer services.
How to Contact Progent
If your Palm Bay, Florida company wants to contact Progent to find out about network outsourcing, consulting, or technical support services, phone 800-993-9400 or see Contact Progent.
Fast Remote Network Help
For fast online support, you can call Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).