Palm Bay, FL Remote Support from Certified Computer Network Troubleshooting Professionals
Progent's computer network support services can deliver your Palm Bay, FL company affordable and reliable support from enterprise-class information technology professionals. By delivering network support help when you require it, providing specialized knowledge for line-of-business applications, offering unique support such as 24x7 server monitoring, and charging only for support you receive, Progent offers your Palm Bay, Florida business an affordable alternative for optimizing the business value of small business information systems. If you run a local datacenter, rely on cloud-based resources, or manage a hybrid cloud/on-premises solution, Progent is the smart choice for businesses and local governments to build and maintain a reliable and secure information network and to benefit from fast availability of the seasoned support ordinarily restricted to enterprises who can set up a large internal IT group.
For mid-size and large companies, Progent offers co-sourcing and project management services to reinforce the skills of your internal IT service team. Co-sourcing can cut costs and minimize technical risks for major IT initiatives like application programming, business continuity planning, security evaluations, merging datacenters, or software migrations and upgrades.
Progent can also offer the services of certified experts to help your business to plan and execute your cloud computing strategy.
Key Products and Technologies Supported by Progent's Consultants for Companies in Palm Bay, Florida
Progent's national group of world-class support professionals provides assistance for all facets of network systems deployed by organizations of all sizes. Technologies served by Progent in and around Palm Bay include:
Service Delivery Options Available for Palm Bay, Florida Businesses
Progent has a selection of alternatives for providing small and midsize companies with affordable IT services for troubleshooting, system architecture, hosting services, and network management outsourcing. Progent's paradigm for delivering IT support is based on the Help Desk operational structure familiar to big IT groups. Progent's Contact Center Service Mechanism promotes rapid support, thorough activity records, dependable follow-through, and tight cost monitoring across a range of IT support delivery alternatives that include remote troubleshooting, on-premises help, top-level consulting, plus server hosting.
Progent's Fixed-price Managed Services for Outsourcing IT Management
- Remote Service
Progentís Technical Response Center (TRC) provides urgent and routine online service for Windows, Linux, Apple Mac, and Cisco-based systems in the United States and globally. Progent's certified support experts can help customers to analyze and fix network issues without the cost or delay of travel for onsite service calls. The experience of Progent's IT engineers allows them to resolve most network issues quickly. For the most complex problems, Progent's depth of expertise allows the support team to escalate trouble tickets to world-class subject matter experts. Progent offers a convenient, web-based signup procedure for new clients to accommodate urgent network problems and Progent bills by the minute with zero sign-up charges or time minimums, so you pay only for the support you get. Specialists available remotely include Cisco-premier CCIEs, Microsoft-Certified MCSE consultants, and CISA-certified security professionals. Learn additional details concerning Progent's online computer troubleshooting services.
- On-site Support
Progent provides on-site technical assistance for signed-up customers in major metropolitan areas in the United States. Progent's onsite support personnel can work in tandem with Progent's online support engineers to give small and midsize companies the best of both worlds: in-person support professionals when you require them as well as the remote help of Progent's seasoned staff of IT consultants, security specialists, and business application developers. The wait time for in-person service calls is typically less than one business day. Progent requires no start-up or retainer fee for becoming a Progent client for on-premises service. Learn more details about how to sign up for Progent's onsite computer support.
- Help Desk Call Center
Progent's Standard Help Desk Services offer small businesses a complete service desk solution that handles all aspects of online Level 1 desktop technical support from service requests through trouble ticket generation, remote desktop control, status tracking, problem resolution, and management reports. Progent offers help desk services at a significant discount from Progent's normal Level 1 desktop service rates, and Progent offers the additional option of rapid on-demand escalation to Level 2 and Level 3 experts to handle complex problems. For details, visit Help Desk Services for Small Businesses.
- IT Consulting Services
Progent provides small and midsize companies affordable availability of enterprise-class IT professionals who can deliver assistance with critical products and technologies including
- Windows Server 2019 migration consulting, Microsoft Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Windows Server and application expertise, Cisco network design, network protection engineering, high availability it system design, server virtualization solutions, plus integration, programming and training for small business programs including accounting, ERP, reporting, sales automation, and productivity suites. Progent can provide assistance with short-term projects such as site relocations and massive software migrations, extended initiatives like business analytics software development and customization, database application development and administration services, and web development, continuing support including Microsoft System Center 2012 Operations Manager expertise and Operations Manager 2016 consulting for IT infrastructure monitoring and network administration, or emergency response like disaster recovery and virus removal.
- Application Server Hosting
Progent offers hosting for vital business applications like Microsoft Exchange Server and Microsoft SQL in order to provide small companies with greater levels of reliability, protection, and recoverability than is feasible with the class of on-site data center that is practical for the majority of small and midsize organizations. Because Progent utilizes the same facilities that support the gear of some of the world's biggest IT organizations, Progent can save you the expense of creating and managing the infrastructure required for world-class cooling, electrical backup, and redundant Internet connectivity. For hosted application servers, Progent can also ensure that patches and revisions stay current, security and performance is continually monitored, and systems and data files are regularly archived and available for complete and prompt recovery. Find out more concerning Progent's hosting services for Exchange Server and other critical applications.
- Private Cloud Hosting Services
Progent's Private Cloud hosting service provides comprehensive hosting for the entirety of a small or midsize organization's servers in a setting that not only delivers the highest level of fault-tolerance and extensibility but that is also simple for clients to transfer to another support firm or to move internally if your situation calls for it. Progent's Private Cloud hosting is structured around mature virtual server techniques that permit businesses with multi-vendor networks to benefit dramatically on the expense of hardware, system maintenance, and network management while getting enterprise-class reliability and an unparalleled level of vendor flexibility. In contrast to ordinary Software as a Service (SaaS) hosting offerings, Progent's Private Cloud Hosting encompasses all server-centric applications in a single centrally administered solution, can handle the mixed- OS and non- standardized networks typical of small businesses, and retains control of the software in the client's hands so that moving to a new virtual system is fast, reliable, and inexpensive. This eliminates becoming a captive to a specific hosting provider while still providing all the cost savings associated with ASP and SaaS hosting alternatives.
- Hybrid Cloud Planning and Integration Services
Progent offers advanced online consulting to help companies of any size integrate their networks with popular public cloud platforms such as Azure and Amazon Web Services (AWS). Progent can help you to plan and manage cost-effective environments that support Windows and Linux systems and apps in both cloud-based systems or in hybrid architectures that combine physical resources along with cloud services. To help you to integrate cloud services with networks, Progent can provide a range of cloud migration support services such as Office 365 Exchange Online integration with on-premises installations of Exchange, Azure design and integration services, Amazon Web Services (AWS) cloud integration support, Amazon Web Marketing Service programming and troubleshooting, and Google Cloud Platform (GCP) integration expertise. Progent has more than two decades of experience providing high-level consulting services online, and Progent can help you complete your cloud integration initiatives quickly and affordably.
Progent's value-priced ProSight family of network management outsourcing services is intended to provide small and mid-size businesses with enterprise-class support and cutting-edge technology for all facets of information assurance. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint protection (EPP) service that utilizes cutting edge behavior-based analysis tools to guard endpoints as well as physical and virtual servers against modern malware assaults such as ransomware and file-less exploits, which routinely evade legacy signature-matching anti-virus products. ProSight ASM protects local and cloud resources and offers a single platform to address the complete threat lifecycle including blocking, infiltration detection, containment, cleanup, and post-attack forensics. Top features include one-click rollback with Windows VSS and real-time system-wide immunization against new threats. Learn more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Unified Physical and Virtual Endpoint Protection
Progent's ProSight Enhanced Security Protection managed services offer ultra-affordable multi-layer security for physical and virtual servers, desktops, smartphones, and Microsoft Exchange. ProSight ESP utilizes contextual security and modern behavior analysis for continuously monitoring and responding to security threats from all vectors. ProSight ESP delivers firewall protection, penetration alarms, device management, and web filtering through cutting-edge technologies incorporated within a single agent managed from a unified control. Progent's security and virtualization consultants can assist your business to design and implement a ProSight ESP deployment that meets your organization's specific requirements and that allows you achieve and demonstrate compliance with government and industry data protection standards. Progent will help you define and implement policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alarms that call for urgent attention. Progent can also assist your company to set up and test a backup and disaster recovery system like ProSight Data Protection Services (DPS) so you can recover rapidly from a destructive security attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Microsoft Exchange filtering.
- ProSight DPS: Managed Cloud Backup and Recovery
ProSight Data Protection Services from Progent provide small and medium-sized businesses an affordable and fully managed solution for reliable backup/disaster recovery. Available at a fixed monthly cost, ProSight DPS automates your backup activities and enables fast restoration of critical files, applications and virtual machines that have become lost or damaged due to hardware breakdowns, software glitches, natural disasters, human error, or malicious attacks like ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to a local device, or to both. Progent's BDR specialists can provide advanced support to configure ProSight DPS to to comply with government and industry regulatory standards such as HIPPA, FINRA, PCI and Safe Harbor and, when necessary, can help you to restore your business-critical data. Learn more about ProSight Data Protection Services Managed Backup and Recovery.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is an infrastructure management service that makes it easy and affordable for smaller businesses to diagram, track, enhance and troubleshoot their networking appliances like switches, firewalls, and load balancers as well as servers, printers, client computers and other devices. Using state-of-the-art RMM technology, ProSight WAN Watch ensures that infrastructure topology maps are kept updated, copies and displays the configuration of virtually all devices connected to your network, tracks performance, and generates alerts when problems are discovered. By automating complex network management processes, WAN Watch can knock hours off ordinary tasks such as making network diagrams, expanding your network, locating devices that need important software patches, or isolating performance bottlenecks. Learn more about ProSight WAN Watch infrastructure monitoring and management services.
- ProSight Email Guard: Spam Filtering, Data Leakage Protection and Content Filtering
ProSight Email Guard is Progent's email security solution that uses the technology of top information security companies to deliver web-based management and world-class security for your email traffic. The hybrid architecture of Email Guard integrates cloud-based filtering with an on-premises gateway appliance to offer advanced defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. The cloud filter serves as a first line of defense and keeps the vast majority of unwanted email from making it to your security perimeter. This reduces your vulnerability to inbound attacks and conserves system bandwidth and storage space. ProSight Email Guard's onsite gateway device provides a further layer of inspection for incoming email. For outbound email, the local security gateway offers anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The onsite gateway can also help Microsoft Exchange Server to monitor and protect internal email that stays inside your corporate firewall. Learn more about Progent's Email Guard spam filtering, virus defense, email content filtering and data leakage protection.
- ProSight LAN Watch: Server and Desktop Monitoring and Management
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that incorporates state-of-the-art remote monitoring and management techniques to keep your network operating at peak levels by checking the health of critical assets that drive your business network. When ProSight LAN Watch detects an issue, an alert is sent immediately to your designated IT staff and your Progent engineering consultant so that all looming issues can be resolved before they have a chance to impact productivity Learn more details about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small business can have its critical servers and applications hosted in a secure fault tolerant data center on a fast virtual machine host set up and maintained by Progent's network support experts. With Progent's ProSight Virtual Hosting service model, the customer retains ownership of the data, the operating system software, and the apps. Since the system is virtualized, it can be ported easily to an alternate hosting solution without requiring a time-consuming and technically risky configuration process. With ProSight Virtual Hosting, you are not locked into one hosting provider. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, update, retrieve and safeguard data related to your IT infrastructure, processes, applications, and services. You can quickly find passwords or IP addresses and be warned about upcoming expirations of SSLs or warranties. By updating and managing your IT infrastructure documentation, you can save up to 50% of time thrown away searching for critical information about your network. ProSight IT Asset Management features a centralized location for holding and collaborating on all documents related to managing your business network like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers a high level of automation for gathering and associating IT information. Whether youíre planning enhancements, doing regular maintenance, or responding to an emergency, ProSight IT Asset Management gets you the knowledge you require as soon as you need it. Learn more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and affordable alternative for small and medium-size businesses to obtain an unbiased assessment of the health of their information system. Based on some of the leading remote monitoring and management (RMM) platforms in the industry, and overseen by Progent's certified group of IT professionals, ProSight Network Audits show you how closely the deployment of your essential infrastructure assets adhere to industry best practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver immediate ROI such as a cleaner Active Directory (AD) environment. Both also include a year of advanced remote network monitoring and management. Benefits can include lower-cost management, improved compliance with government and industry security requirements, more efficient utilization of IT resources, faster troubleshooting, more dependable backup and restore, and increased uptime. See more information about ProSight Network Audits network infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is a low-cost service built around a brief phone discussion with a Progent information assurance expert. The fact-finding interview is intended to assess your organization's ability either to stop or recover rapidly following an assault by a ransomware variant like Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you personally to collect information about your current AV defense and backup/recovery platform, and Progent will then produce a written Basic Security and Best Practices Report detailing how you can follow best practices to deploy an efficient security and backup/recovery environment that aligns with your company's needs. For additional information, see Progent's ProSight Ransomware Preparedness Report Service.
Why Progent Offers the Right Choice for Palm Bay, Florida Small Businesses
Progent's size, breadth and depth of information technology skill, and experience with corporate IT consulting enable small companies to sidestep the problems associated with over dependence on small support firms or independent engineers.
Working with Progent's Experts enables your business to:
- Avoid Excessive Reliance on Individual Consultants
For IT support, smaller companies often depend heavily on independent consultants. Although individual service engineers carry lower overhead than more substantial support firms and can typically bill apparently lower rates, they are frequently too overworked to react quickly to critical problems. If a freelance engineer is occupied with different customer, ill, on travelling, or in training, the absence of backup staff may require your company to go without assistance during an emergency. As your small business expands, network unavailability or difficulties with line-of-business applications become more costly. The money you believed you were saving on an independent consultant can evaporate fast due to lost productivity. Also, when freelance engineers confront new problems, the unavailability of a big consulting group to rely on for assistance forces them to learn in place while your organization winds up with the costs for their ongoing training.
- Have Access to Experts in Complex IT Solutions
Many smaller service organizations or freelance engineers focused on small business network support may excel at providing routine fixes but don't have the seasoning to work cost-effectively with complicated network configurations that have a variety of platforms, many locations, VoIP implementations, mobile clients, interconnected accounting and analytical software, eCommerce, and custom business software. Progent's background with worldwide companies and Progent's large staff of specialists can be valuable to your business because big-company networks are by nature complicated, support problems require thorough understanding of in numerous technical disciplines, and reaching an acceptable degree of robustness, reliability, and protection calls for industry-proven best practices.
- Create a Firm Basis for Seamless Growth
Small companies often start with an IT system implemented on a shoestring budget. Without a solid basis, a sequence of band-aid fixes often get piled on top of a tenuous structure. As a company grows, stability and expandability problems can hinder the success of the business. These networks require thorough assessment, intelligent strategic planning, and in-depth expertise to upgrade to a network infrastructure that will provide the reliable foundation to handle critical business requirements and ease future growth.
- Work with Solution Finders, Not Resellers
Small companies require direction and education to navigate through an increasingly complicated maze of technology alternatives offered for enabling business growth and improving efficiency. They do not need an IT consultant or service organization that tries to promote products. Progent avoids conflicts of interest by not selling any products. Progent offers services and expertise only. This allows Progent to align technical support services with the genuine interests of clients. Mixing network consulting and product reselling can result in a situation where the proposed solution is based on a predetermined technology instead of being driven by the actual requirements of a small business.
How to Contact Progent
In case your Palm Bay, Florida business needs to get in touch with Progent to ask about IT outsourcing, consulting, or tech support, phone 800-993-9400 or refer to Contact Progent.
Immediate Online Technical Help
For immediate remote help, you can call Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).