Fast, Low-cost Online Computer Support for Palm Bay, Florida Small Businesses
For more than two decades, Progent has focused on providing world-quality network support services to customers with small-company budgets. Progent has developed a unique support system that features a low-overhead, seamless virtual office network, custom remote troubleshooting tools, a substantial team of engineers certified in a wide array of technical practice areas, a Help Desk service model that promotes responsiveness and guarantees follow-up, a global team of on-line service experts, on-site support availability for the majority of most zip codes in the United States, and a corporate ethos committed to solving technical problems in the shortest time and at the least cost to clients.
For mid-size and large businesses, Progent offers co-sourcing and project management services to add to the technical skills of your internal network support personnel. Co-sourcing can reduce expenses and help meet schedules for big projects like software design and development, business continuity preparedness, network security audits, merging datacenters, or technology migrations and upgrades.
Progent can also provide the services of accredited consultants to help your business to design and execute your cloud strategy.
Key Technical Areas Supported by Progent for Office Networks in Palm Bay, Florida
Progent's group of certified support professionals offers support for all aspects of network systems used by companies of all sizes. Technologies supported by Progent in and around Palm Bay include:
Support Delivery Options for Palm Bay, Florida Companies
Progent has a variety of alternatives for providing small businesses and local governments with cost-effective computer services for technical support, consulting, hosting, and network management. Progent's paradigm for delivering computer support is built on the Help Desk operational structure familiar to larger IT groups. Progent's Help Desk Support Model promotes fast response, thorough activity records, dependable follow-through, and strict expense monitoring for an array of IT service delivery options that include online repairs, onsite help, top-level consulting, as well as server hosting.
Progent's Flat-rate Managed Services for Outsourcing Network Management
- Remote Support
Progentís Technical Response Center (TRC) provides urgent and scheduled online support for Microsoft Windows, Linux, Apple OS X, and Cisco-based environments in the U.S. and worldwide. Progent's seasoned service professionals can assist clients to analyze and fix hardware and software problems without the expense or time loss of travel for onsite support calls. The background of Progent's IT engineers makes it possible to handle most IT issues quickly. For the toughest issues, Progent's depth of expertise makes it possible to escalate support calls to world-class subject matter experts. Progent offers a convenient, web-accessible registration procedure for first-time clients to accommodate urgent network problems and Progent bills per minute with zero startup charges or time minimums, so you are invoiced only for the support you receive. Experts available online include Cisco-certified CCIE network engineers, Microsoft-Premier MCSEs, and CISA-certified security engineers. Learn additional details concerning Progent's online network support services.
- On-site Support
Progent offers onsite computer support for signed-up customers in major metropolitan areas in the United States. Progent's on-site support technicians can work in conjunction with Progent's remote support experts to give small businesses the ideal combination: on-premises service technicians when you need them plus the remote expertise of Progent's seasoned staff of IT engineers, security professionals, and business software developers. The wait time for on-site service visits is typically under 24 hours. There is no sign-up or retainer charge for registering as a Progent customer for onsite support. Learn more about how to register for Progent's onsite computer support.
- Help Desk
Progent's Help Desk Call Center Services are designed for small and midsize businesses who require fast and reliable support from an online Helpdesk with efficient telephone support, remote repair tools, and sufficient technical strength for all needed escalation. Since smaller businesses usually are constrained by tight IT funds and can spare little management attention for handling IT support tasks, Progent's Helpdesk Outsourcing Services could be the most cost-effective way to ensure that business computer systems are always up and running. Read more about Progent's Helpdesk outsourcing services.
- Consulting Services
Progent provides small and midsize companies affordable availability of enterprise-class consultants who can deliver help with vital products and technologies such as
- Windows Server 2019 migration services, Microsoft Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Microsoft Windows Server expertise, Cisco network infrastructure, company-wide network protection consulting, fault tolerant network consulting, virtual server solutions, plus integration, programming and training for business applications such as accounting, ERP and MRP, business analytics, sales automation, and office productivity suites. Progent can provide assistance with one-time projects including site relocations and major software upgrades, extended projects like management reporting application programming and support, relational database application programming and administration support, and web development, continuing services including Microsoft System Center 2012 Operations Manager (SCOM 2012) support and Operations Manager 2016 consulting services for IT infrastructure health monitoring and network management, or urgent response such as data restoration and virus removal.
- Application Server Hosting
Progent offers hosting for key business applications such as Exchange and Microsoft SQL in order to provide small and midsize companies with higher degrees of dependability, protection, and performance than is feasible with the class of on-site data center that is practical for most small companies. Since Progent uses the same facilities that support the equipment of many of the world's biggest information technology companies, Progent can save you the cost of creating and managing the systems needed for world-class environmental control, power failover, and redundant Internet access. For managed application servers, Progent can also ensure that upgrades and service packs stay updated, security and efficiency is continually monitored, and systems and data files are consistently backed up and available for full and rapid restoration. Learn more about Progent's hosting for Exchange and other mission-critical applications.
- Private Cloud Hosting Services
Progent's Private Cloud hosting service offers complete hosting services for all of a small organization's production servers in an environment that not only provides the top level of availability and expandability but that is in addition convenient for clients to transfer to a different service firm or to move in-house when your situation calls for it. Progent's Private Cloud hosting is structured around tested virtualization technologies that permit companies with multi-vendor networks to save dramatically on the costs of hardware, system maintenance, and network administration while getting world-class reliability and an unprecedented degree of vendor options. Unlike conventional Software as a Service hosting offerings, Progent's Private Cloud Hosting Service covers all server-centric applications in a single centrally administered package, can handle the mixed- OS and loosely standardized networks typical of small companies, and keeps control of the software licenses in the customer's possession so that moving to a new virtualized host is fast, safe, and affordable. This eliminates becoming a captive to a specific hosting service while still providing all the cost savings related to SaaS hosting alternatives.
- Hybrid Cloud Integration Consulting
Progent offers expert remote consulting to help businesses of any size connect their IT infrastructure with leading public clouds such as Azure and Amazon Web Services (AWS). Progent can assist you to plan and manage cost-effective environments that support Windows and Linux operating systems and apps in either cloud-only solutions or in hybrid network models that combine on-premises resources along with cloud services. To assist you to incorporate cloud services with physical datacenters, Progent offers a range of cloud integration support services that include Office 365 Exchange Online integration with on-premises installations of Exchange, Azure planning and deployment consulting, Amazon AWS cloud migration, and Amazon Web Marketing Service development and troubleshooting. Progent has over 15 years of experience providing high-level consulting services remotely, and Progent can help you successfully carry out your cloud migration initiatives quickly and within your budget.
Progent's affordable ProSight portfolio of managed services is designed to provide small and mid-size businesses with enterprise-class support and cutting-edge technology for all facets of information assurance. Managed services available from Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring (ASM): Endpoint Protection and Ransomware Recovery
ProSight Active Security Monitoring (ASM) is an endpoint protection solution that utilizes next generation behavior analysis tools to guard endpoints as well as physical and virtual servers against new malware attacks like ransomware and email phishing, which easily get by legacy signature-based AV tools. ProSight Active Security Monitoring safeguards on-premises and cloud-based resources and provides a unified platform to automate the entire threat progression including blocking, identification, mitigation, cleanup, and forensics. Key features include one-click rollback using Windows VSS and real-time system-wide immunization against new threats. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Unified Endpoint Protection
ProSight Enhanced Security Protection (ESP) services deliver affordable multi-layer security for physical servers and VMs, workstations, mobile devices, and Exchange Server. ProSight ESP utilizes adaptive security and modern behavior analysis for continuously monitoring and reacting to cyber assaults from all vectors. ProSight ESP provides firewall protection, intrusion alarms, device management, and web filtering via cutting-edge technologies incorporated within one agent managed from a single console. Progent's data protection and virtualization experts can help you to design and implement a ProSight ESP environment that meets your company's unique requirements and that helps you achieve and demonstrate compliance with government and industry information protection regulations. Progent will assist you define and implement security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alarms that call for immediate attention. Progent can also assist you to set up and test a backup and disaster recovery solution such as ProSight Data Protection Services so you can get back in business rapidly from a destructive cyber attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Exchange filtering.
- ProSight DPS: Managed Cloud Backup and Recovery
ProSight Data Protection Services from Progent provide small and mid-sized organizations a low cost end-to-end service for secure backup/disaster recovery (BDR). For a fixed monthly cost, ProSight Data Protection Services automates your backup processes and allows rapid restoration of vital data, applications and virtual machines that have become unavailable or corrupted due to hardware failures, software bugs, natural disasters, human mistakes, or malicious attacks like ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, apps, system images, plus Hyper-V and VMware images/. Important data can be protected on the cloud, to a local device, or to both. Progent's cloud backup specialists can deliver world-class expertise to configure ProSight DPS to be compliant with regulatory standards like HIPPA, FINRA, and PCI and, when needed, can assist you to restore your critical data. Read more about ProSight Data Protection Services Managed Cloud Backup.
- ProSight WAN Watch: Network Infrastructure Management
ProSight WAN Watch is an infrastructure management service that makes it easy and inexpensive for small and mid-sized organizations to diagram, track, reconfigure and troubleshoot their networking appliances such as routers, firewalls, and wireless controllers plus servers, printers, endpoints and other networked devices. Using state-of-the-art RMM technology, ProSight WAN Watch makes sure that infrastructure topology maps are always current, captures and displays the configuration information of almost all devices connected to your network, tracks performance, and generates alerts when potential issues are detected. By automating time-consuming management activities, ProSight WAN Watch can knock hours off common tasks like making network diagrams, reconfiguring your network, locating devices that need important software patches, or resolving performance problems. Learn more details about ProSight WAN Watch network infrastructure monitoring and management consulting.
- ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
ProSight Email Guard is Progent's email security solution that incorporates the technology of leading information security companies to provide web-based control and world-class security for your email traffic. The hybrid structure of Email Guard managed service combines cloud-based filtering with a local security gateway device to provide advanced defense against spam, viruses, Denial of Service Attacks, DHAs, and other email-borne malware. ProSight Email Guard's Cloud Protection Layer acts as a preliminary barricade and keeps the vast majority of unwanted email from making it to your security perimeter. This decreases your vulnerability to inbound attacks and saves network bandwidth and storage. ProSight Email Guard's onsite security gateway device adds a further layer of inspection for inbound email. For outbound email, the local security gateway provides AV and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The on-premises gateway can also help Exchange Server to track and safeguard internal email that originates and ends inside your security perimeter. Learn more about Progent's Email Guard spam filtering, virus defense, email content filtering and data leakage protection.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that incorporates state-of-the-art remote monitoring and management techniques to keep your network operating at peak levels by checking the state of critical computers that drive your information system. When ProSight LAN Watch uncovers a problem, an alarm is sent immediately to your designated IT management staff and your assigned Progent consultant so any potential problems can be resolved before they can disrupt productivity Learn more about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its key servers and applications hosted in a secure fault tolerant data center on a high-performance virtual machine host set up and managed by Progent's IT support professionals. With the ProSight Virtual Hosting model, the client owns the data, the operating system software, and the applications. Because the system is virtualized, it can be moved easily to an alternate hosting environment without requiring a time-consuming and difficult reinstallation procedure. With ProSight Virtual Hosting, you are not locked into one hosting service. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, maintain, retrieve and safeguard data related to your IT infrastructure, processes, business apps, and services. You can quickly find passwords or IP addresses and be alerted automatically about upcoming expirations of SSLs or warranties. By updating and organizing your IT infrastructure documentation, you can save up to 50% of time thrown away searching for critical information about your network. ProSight IT Asset Management features a common location for holding and collaborating on all documents related to managing your network infrastructure such as recommended procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for gathering and associating IT information. Whether youíre making enhancements, performing maintenance, or responding to a crisis, ProSight IT Asset Management delivers the knowledge you need as soon as you need it. Learn more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and affordable way for small and medium-size organizations to get an unbiased assessment of the overall health of their information system. Powered by a selection of the leading remote monitoring and management tools in the industry, and supervised by Progent's certified group of information technology experts, ProSight Network Audits help you see how closely the deployment of your core network devices conform to industry leading practices. The Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and provide immediate benefits such as a cleaner Active Directory (AD) system. Both also include a year of advanced remote network monitoring and management. Advantages can include lower-cost management, better compliance with information security standards, higher utilization of IT resources, quicker problem resolution, more dependable backup and recovery, and increased uptime. Learn more information about ProSight Network Audits IT infrastructure review.
Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is an affordable service built around a brief interview with a Progent backup/recovery expert. The fact-finding interview is intended to help evaluate your company's ability either to stop or recover rapidly following an assault by a ransomware variant like Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you directly to gather information concerning your existing security profile and backup/recovery platform, and Progent will then produce a written Basic Security and Best Practices Report document describing how you can follow industry best practices to create a cost-effective AV and backup system that meets your company's needs. For details, see Progent's ProSight Ransomware Preparedness Report Service.
Why Progent Offers the Smart Choice for Palm Bay, Florida Businesses
Progent's staff size, scope of technical expertise, and experience with enterprise network consulting enable small businesses to sidestep the pitfalls associated with over dependence on thinly staffed support firms or freelance engineers.
Teaming with Progent allows your small business to:
- Prevent Over Dependence on Freelance Consultants
For network services, small companies sometimes depend heavily on individual consultants. Although freelance service engineers have lower overhead than more substantial IT service organizations and can afford to bill apparently lower fees, freelancers are occasionally too busy to react quickly to urgent problems. If a freelance consultant is busy with another client, sick, on vacation, or in class, the absence of backup staff may force your company to go without assistance during an emergency. As your company grows, network unavailability or difficulties with critical applications get more expensive. The dollars you believed you were saving on an independent consultant can evaporate fast due to lower output. Also, when freelance consultants encounter new problems, the lack of a large engineering group to depend on for advice forces them to train in place while your company winds up with the bill for their ongoing education.
- Gain Access to Experts in Complex Information Technology Issues
Many small service firms or freelance consultants focused on small company network consulting are capable of providing connect-the-dots fixes but lack the background to work cost-effectively with complicated IT infrastructures that have mixed platforms, numerous locations, Voice over IP implementations, remote workforces, interconnected accounting and operational software, data-driven web sites, and specialized line-of-business software. Progent's background with global companies and Progent's extensive staff of specialists can benefit your company because big-company environments are inherently complicated, support issues require thorough knowledge in numerous technical disciplines, and reaching an acceptable degree of stability, reliability, and security calls for industry-tested processes.
- Build a Firm Basis for Seamless Growth
Small businesses often start with a network implemented on a tight budget. Without a carefully designed basis, a series of ad hoc fixes often get tossed on top of a marginal structure. As a business grows, reliability and expandability issues can undermine the success of the organization. These networks need thorough assessment, smart strategic planning, and in-depth expertise to upgrade to a network environment that can provide the reliable basis to handle current business needs and support downstream expansion.
- Team with Solution Consultants, Not Product Resellers
Small companies need guidance and insight to work through an ever more complex array of IT options available for accelerating growth and enhancing productivity. They do not need a network engineer or service organization that attempts to sell them a product. Progent eliminates conflicts of interest by not reselling any products. Progent sells services and expertise exclusively. This permits Progent to match technical services with the real needs of clients. Mixing IT support and product selling can result in a conflict where the recommended solution is based on a predetermined vendor rather than being based on the true requirements of a client.
How to Contact Progent
If your Palm Bay, Florida company wants to get in touch with Progent for network outsourcing, consulting, or technical support services, phone 800-993-9400 or refer to Contact Progent.
Immediate Remote Network Support
For immediate online support, you can contact Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).