Affordable Network Help from Microsoft Certified Experts for Businesses in Palm Bay, FL
By delivering professional know-how when you require it, providing specialized expertise for key applications, providing innovative services like virtual data center hosting, invoicing only for services you receive, and requiring no sign-up or retainer fees for standard services, Progent allows your company to maximize the business value of your It system and reduce service expenses. Progent recognizes that network security, reliability, and performance are just as important to small companies as to large corporations but that small organizations don't have the economy of scale to spend heavily in information networks and in-house support staffs. Progent's basic value proposition is that no IT support firm can match Progent's ability to provide the network support your business needs whenever you require it and at prices you can justify.
For larger companies, Progent can provide co-sourcing and project management support to supplement the technical skills of your in-house IT support personnel. This can cut costs and minimize technical risks for major IT initiatives like software design and development, disaster recovery planning, security audits, office consolidations, or technology migrations.
Progent can in addition offer the services of accredited experts to help your company to plan and execute your cloud strategy.
Key Practice Areas Serviced by Progent's Consultants for Businesses in Palm Bay, Florida
Progent's national group of certified experts offers help for virtually all facets of network systems used by organizations of any size. Practice areas supported by Progent in and around Palm Bay include:
Support Delivery Alternatives for Palm Bay, Florida Companies
Progent offers a variety of options for providing small companies with affordable IT services for troubleshooting, consulting, hosting, and IT management. Progent's model for delivering computer support services is built on the Help Desk Call Center structure familiar to big IT support groups. Progent's Help Desk Call Center Service Mechanism promotes fast support, thorough service documentation, consistent follow-up, and strict expense monitoring across an array of network support delivery options that include remote troubleshooting, in-person support, top-level consulting, plus server hosting.
Progent's Fixed-price Managed Services for Remote Network Monitoring and Management
- Online Support
Progentís Technical Response Center (TRC) provides urgent and routine remote support for Windows, Linux, Apple Mac, and Cisco-based systems in the U.S. and worldwide. Progent's seasoned support experts can help customers to analyze and fix network problems without the expense or time loss of travel for onsite service visits. The experience of Progent's network engineers allows them to resolve the majority of IT problems rapidly. For the most complex issues, Progent's depth of knowledge makes it possible to escalate trouble tickets to advanced specialists. Progent offers a streamlined, web-accessible signup procedure for first-time clients to accommodate emergency network problems and Progent bills per minute with no startup fees or minimums, so you pay only for the assistance you get. Experts you can access remotely include Cisco-qualified CCIEs, Microsoft-qualified MCSE consultants, and CISM-certified security professionals. Find out additional information concerning Progent's online computer troubleshooting services.
- Onsite Support
Progent provides onsite technical assistance for signed-up clients in larger cities in the United States. Progent's on-site service technicians can work in tandem with Progent's online service experts to deliver small businesses the optimal solution: in-person support technicians when you require them plus the on-line expertise of Progent's seasoned staff of IT consultants, security specialists, and business application programmers. The response time for in-person support visits is usually less than 24 hours. Progent requires no start-up or retainer fee for becoming a Progent customer for onsite support. Learn more details concerning how to register for Progent's onsite computer support services.
- Help Desk
Progent's Helpdesk Services are intended for small and midsize companies who need fast and reliable access to a professional Contact Center with effective phone support, remote troubleshooting capability, and enough technical depth for all needed problem escalation. Since smaller companies usually are constrained by tight IT budgets and can provide little executive bandwidth for dealing with IT support tasks, Progent's Helpdesk Outsourcing Services can be the most efficient option to make sure that business computer systems are always productive. Learn more about Progent's Help Desk Call Center outsourcing services.
- IT Consulting Expertise
Progent offers small and midsize companies affordable access to world-class consultants who can deliver help with vital products and technologies such as
- Windows Server 2019 migration consulting, Windows 2016 Hyper-V hybrid cloud solutions, Windows Server and application expertise, Cisco network design, company-wide network protection engineering, fault tolerant network design, server virtualization strategies, plus integration, programming and support for business software such as financials, ERP and MRP, business analytics, CRM, and productivity packages. Progent can provide assistance with one-time projects such as site relocations and major system migrations, extended projects like management information software programming and customization, relational database software programming and administration services, and web development, on-going services such as Microsoft System Center 2012 Operations Manager (SCOM 2012) support and SCOM 2016 consulting services for network monitoring and system administration, or urgent response like data restoration and malware cleanup.
- Application Hosting
Progent can host vital applications like Microsoft Exchange Server and Microsoft SQL Server in order to provide small and midsize businesses with greater levels of dependability, security, and performance than is possible using the type of internal data center that is practical for the majority of small businesses. Because Progent utilizes the same data centers that host the gear of some of the world's biggest IT companies, Progent can eliminate the expense of creating and maintaining the infrastructure required for enterprise-class environmental control, power backup, and redundant Internet connectivity. For managed applications, Progent can also ensure that upgrades and service packs remain current, security and efficiency is continually tracked, and systems and data files are regularly archived and ready for full and rapid restoration. Learn additional information concerning Progent's hosting services for Exchange Server and other mission-critical applications.
- Private Cloud Hosting
Progent's Private Cloud hosting provides full hosting services for all of a small company's servers in an environment that not only provides the highest level of fault-tolerance and extensibility but that is also simple for clients to migrate to a different support firm or to move internally whenever your circumstance warrants it. Progent's Private Cloud hosting is based on proven virtual server technologies that allow businesses with multi-vendor environments to benefit dramatically on the expense of hardware, system support, and network administration while achieving enterprise-class dependability and an unparalleled level of vendor flexibility. Unlike conventional Software as a Service hosting offerings, Progent's Private Cloud Hosting encompasses all server-based software in one centrally managed solution, can support the multi- platform and loosely standardized networks typical of smaller companies, and retains ownership of the software licenses in the customer's possession so that migrating to a new virtual host is quick, safe, and inexpensive. This avoids becoming a captive to a single hosting provider while still offering all the cost savings related to SaaS hosting services.
- Hybrid Cloud Planning and Integration Consulting Services
Progent offers expert online consulting services to help companies of all sizes connect their networks with popular public cloud platforms including Azure and Amazon Web Services. Progent can assist you to plan and administer cost-effective ecosystems that support Windows and Linux systems and apps in both cloud-only systems or in hybrid topologies that combine local resources along with cloud services. To assist you to integrate public clouds with networks, Progent can provide a range of cloud migration support services such as Office 365 Exchange Online integration solutions with on-premises installations of Exchange, Azure design and integration services, Amazon Web Services (AWS) cloud migration, and Amazon Web Marketing Service (WMS) programming and debugging. Progent has more than 15 years of experience delivering high-level consulting services remotely, and Progent can help you successfully carry out your cloud migration initiatives on schedule and within your budget.
Progent's affordable ProSight suite of network monitoring and management services is designed to provide small and mid-size organizations with enterprise-class support and state-of-the-art technology for all facets of information assurance and compliance. Managed services available from Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring (ASM): Next Generation Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that utilizes next generation behavior machine learning technology to defend endpoint devices and servers and VMs against modern malware assaults such as ransomware and file-less exploits, which routinely get by traditional signature-based AV tools. ProSight Active Security Monitoring safeguards on-premises and cloud resources and offers a single platform to address the complete malware attack progression including filtering, identification, containment, cleanup, and post-attack forensics. Key capabilities include one-click rollback using Windows VSS and automatic network-wide immunization against new threats. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Unified Endpoint Security
Progent's ProSight Enhanced Security Protection (ESP) services deliver ultra-affordable in-depth security for physical and virtual servers, workstations, mobile devices, and Exchange Server. ProSight ESP uses contextual security and advanced heuristics for round-the-clock monitoring and responding to cyber threats from all attack vectors. ProSight ESP provides firewall protection, penetration alerts, endpoint control, and web filtering through leading-edge tools incorporated within one agent accessible from a unified control. Progent's data protection and virtualization experts can help your business to design and configure a ProSight ESP environment that meets your company's specific needs and that allows you prove compliance with government and industry information security standards. Progent will assist you specify and configure security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alerts that call for urgent attention. Progent's consultants can also assist you to install and verify a backup and restore system such as ProSight Data Protection Services so you can recover quickly from a destructive cyber attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Microsoft Exchange email filtering.
- ProSight Data Protection Services: Managed Cloud Backup
ProSight Data Protection Services offer small and mid-sized businesses an affordable end-to-end service for secure backup/disaster recovery. Available at a low monthly rate, ProSight Data Protection Services automates your backup activities and allows fast recovery of critical files, apps and VMs that have become unavailable or damaged due to hardware breakdowns, software glitches, natural disasters, human mistakes, or malware attacks like ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, applications, system images/, as well as Hyper-V and VMware images/. Important data can be backed up on the cloud, to an on-promises storage device, or mirrored to both. Progent's backup and recovery specialists can provide advanced expertise to configure ProSight DPS to to comply with regulatory requirements such as HIPPA, FINRA, and PCI and, whenever needed, can help you to recover your business-critical information. Find out more about ProSight DPS Managed Backup.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
ProSight WAN Watch is an infrastructure management service that makes it simple and inexpensive for small and mid-sized organizations to map out, monitor, optimize and troubleshoot their networking hardware such as routers, firewalls, and wireless controllers plus servers, client computers and other networked devices. Incorporating state-of-the-art Remote Monitoring and Management technology, WAN Watch ensures that infrastructure topology maps are kept updated, captures and manages the configuration of virtually all devices on your network, tracks performance, and generates alerts when problems are detected. By automating complex management and troubleshooting activities, WAN Watch can cut hours off common tasks such as network mapping, expanding your network, finding devices that require important software patches, or resolving performance problems. Find out more about ProSight WAN Watch network infrastructure monitoring and management consulting.
- ProSight Email Guard: Spam Filtering, Data Leakage Protection and Content Filtering
ProSight Email Guard is Progent's email filtering and encryption platform that incorporates the technology of leading data security vendors to provide web-based control and world-class security for all your email traffic. The powerful structure of Email Guard managed service combines cloud-based filtering with a local gateway appliance to offer advanced defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. ProSight Email Guard's cloud filter serves as a first line of defense and keeps the vast majority of unwanted email from making it to your network firewall. This reduces your exposure to inbound threats and conserves system bandwidth and storage. ProSight Email Guard's on-premises security gateway appliance provides a further layer of inspection for inbound email. For outgoing email, the onsite gateway offers AV and anti-spam protection, policy-based Data Loss Prevention, and encryption. The local gateway can also assist Exchange Server to track and protect internal email traffic that stays inside your security perimeter. Learn more about Progent's Email Guard spam filtering, virus blocking, email content filtering and data loss protection.
- ProSight LAN Watch: Server and Endpoint Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring service that incorporates state-of-the-art remote monitoring and management technology to help keep your network operating at peak levels by checking the health of critical computers that drive your information system. When ProSight LAN Watch uncovers a problem, an alarm is transmitted immediately to your designated IT personnel and your assigned Progent consultant so that any looming problems can be resolved before they have a chance to impact your network Learn more details about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small business can have its key servers and applications hosted in a protected fault tolerant data center on a fast virtual host configured and maintained by Progent's IT support experts. Under the ProSight Virtual Hosting model, the client owns the data, the operating system software, and the apps. Because the system is virtualized, it can be ported easily to an alternate hosting environment without requiring a lengthy and technically risky configuration procedure. With ProSight Virtual Hosting, your business is not locked into a single hosting service. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, update, retrieve and safeguard data related to your network infrastructure, procedures, applications, and services. You can instantly locate passwords or IP addresses and be warned automatically about upcoming expirations of SSL certificates or domains. By updating and organizing your IT infrastructure documentation, you can save up to half of time wasted looking for vital information about your IT network. ProSight IT Asset Management features a centralized location for storing and collaborating on all documents related to managing your business network like standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports a high level of automation for collecting and associating IT data. Whether youíre making improvements, doing maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the data you need when you need it. Find out more about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and affordable alternative for small and medium-size organizations to obtain an objective assessment of the overall health of their IT system. Powered by a selection of the top remote monitoring and management (RMM) platforms in the industry, and overseen by Progent's certified team of information technology experts, ProSight Network Audits help you see how closely the deployment of your essential network assets conform to best practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and provide immediate ROI like a cleaner Active Directory system. Both versions also come with a year of advanced remote network monitoring and management. Benefits can include easier network management, better compliance with government and industry security regulations, more efficient utilization of IT assets, faster problem resolution, more reliable backup and restore, and less downtime. Learn more information about ProSight Network Audits IT infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is a low-cost service based on a brief phone discussion with a Progent information assurance consultant. The interview is designed to evaluate your organization's preparedness either to stop or recover quickly following an attack by a ransomware strain like Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you directly to gather information concerning your current antivirus tools and backup system, and Progent will then produce a written Basic Security and Best Practices Report describing how you can apply industry best practices to deploy a cost-effective security and backup/recovery environment that aligns with your business needs. For additional information, see The ProSight Ransomware Preparedness Report.
Special Benefits of Working with Progent
As a Microsoft-certified Partner and a Microsoft Small Business Specialist, Progent is an acknowledged leader in supporting the baseline system software and productivity applications used by the majority of small and mid-size companies and local governments. As a Cisco-certified partner, Progent also can provide help for an increasingly sophisticated collection of infrastructure products such as PIX and ASA firewalls, switches, routers, voice-over-IP options, and wireless connectivity. In addition, Progent's
CISSP-certified cybersecurity experts,
CISM-authorized security professionals, CISA-authorized security audit consultants and GIAC-qualified information assurance experts can provide a company-wide view of system security and can help with complex security programs such as Security information and Event Management (SIEM) solutions to help companies meet industry standards and statutory regulations for IT information security and reporting.
The breadth and size of Progent's consulting team bring a unique array of benefits to customers trying to increase the productivity of their IT network within a reasonable budget. These advantages include:
- Best Industry Practices
Progentís staff of Microsoft and Cisco certified consultants average longer than a decade of real-world professional experience, at the forefront of network support, performing a broad range of IT projects for an extensive mix of customers. Each Progent support professional shares a proven set of personal best practices which are combined into shared leading practices training that Progent teaches its support staff. This ensures that you get not just world-class IT skills, but also a consultant with proven methods for resolving real-world IT problems quickly.
Learn more concerning Progent's best practices for network consulting.
- Granular Pricing
Progent's pricing model is to bill for remote support and on-site help per minute. As a result, you are invoiced just for received support. Progent does not demand a more expensive rate for after-hours or urgent service, and Progent does not bill for travel time except for emergency support where on-site work is less than 4 hours. Also, Progent applies no registration fee and requires no monthly commitment for services delivered during normal business hours. Many support firms impose large minimum fees or bill in increments of fifteen minutes or longer. Progent's small pricing granularity avoids major bills for fast solutions. An additional benefit of granular invoicing is that clients will be less tempted to permit incipient problems to fester until they become major problems.
Learn more about Progent's value pricing for IT outsourcing.
- Complete Documentation of IT Support
Progent has created a sophisticated service reporting system that stores and organizes detailed documentation for all billed services. Unlike many independent consultants or small service organizations who provide minimal documentation or details of services done, every service delivered by Progent is accompanied by comprehensive documentation. Each Progent consultant has use of the support reports sent by each staff member to each customer. The practice of documenting and archiving service records results in more effective support and avoids a slew of typical misfortunes such as when a support client is virtually held captive to a consultant who wonít let go of vital service information.
Learn additional information concerning Progent's documentation of IT outsourcing services.
- Knowledge Transfer
Progent is committed to knowledge transfer from Progent's consultants to customers. By teaching clients to deal with technical issues that are within their comfort zone, Progent is able to concentrate on delivering hard-to-find skills where Progent faces few competitors. Small companies who work with freelance service providers or who maintain internal IT staffs benefit when Progent passes on knowledge about new technology and proven methodologies to make their IT environments more reliable, secure, and productive.
Read more concerning Progent's knowledge transfer services.
Get in Touch with Progent
In case your Palm Bay, Florida business needs to contact Progent for network outsourcing, consulting, or technical support, call 800-993-9400 or refer to Contact Progent.
Immediate Online Technical Assistance
For immediate online help, you can contact Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).