Low-cost Network Help from Microsoft and Cisco certified Experts for Companies in Palm Bay, FL
By delivering world-class support when you require it, making available in-depth knowledge for key business applications, providing innovative services like virtual data center hosting, invoicing only for services you receive, and requiring no sign-up fees or retainers for standard services, Progent allows your company to increase the competitive value of your It network and cut service expenses. Progent understands that information system security, reliability, and efficiency are as important to small companies as to major corporations but that smaller companies lack the leverage to invest heavily in information networks and internal support groups. Progent's basic competitive advantage is that no network consulting firm can match Progent's capability to provide the network support your business needs when you require it and at a cost you can justify.
For mid-size and large businesses, Progent can provide co-sourcing services to reinforce the technical skills of your internal IT service personnel. Co-sourcing can cut costs and help meet schedules for big projects such as application programming, disaster recovery preparedness, network security audits, merging datacenters, or software migrations.
Progent can also provide the services of accredited experts to assist your company to plan and execute a sensible cloud strategy.
Main IT Areas Supported by Progent for Palm Bay, Florida Office Networks
As a Microsoft-certified Partner computer support firm with a world-class team of Cisco Certified CCIE network infrastructure consultants and Apple certified consultants, Progent offers emergency assistance and low-cost online consulting to Palm Bay, FL businesses for a broad range of information technologies including:
Support Delivery Options Available for Palm Bay, Florida Companies
Progent has a variety of alternatives for providing small and midsize businesses and local governments with affordable IT services for technical support, consulting, hosting, and IT administration. Progent's paradigm for providing computer support services is built on the Call Center structure familiar to larger IT support groups. Progent's Help Desk Call Center Service Mechanism ensures rapid support, comprehensive activity documentation, consistent follow-up, and tight expense monitoring across a range of network support delivery modes that include online troubleshooting, onsite support, top-level consulting, plus server hosting.
Progent's Low-Cost Managed Services for Remote Network Management
- Online Support
Progentís Technical Response Center (TRC) offers urgent and routine remote service for Windows, Linux, Apple OS X, and Cisco-based systems in the U.S. and worldwide. Progent's seasoned service professionals can help customers to analyze and repair hardware and software issues without the cost or time loss of travel for onsite service visits. The background of Progent's IT engineers allows them to handle the majority of IT issues quickly. For the most complex issues, Progent's breadth of expertise makes it possible to escalate trouble tickets to world-class specialists. Progent offers a convenient, web-based signup process for new clients to accommodate urgent network problems and Progent bills per minute with no startup fees or minimums, so you pay only for the support you get. Specialists you can access remotely include Cisco-premier CCIE network engineers, Microsoft-Certified MCSEs, and CISA-certified security engineers. Learn additional details about Progent's online network troubleshooting services.
- On-site Support
Progent offers on-site technical support for registered clients in major metropolitan areas in the U.S. Progent's on-site service personnel can work in tandem with Progent's remote support experts to deliver small businesses the ideal combination: onsite support professionals when you require them plus the on-line help of Progent's seasoned team of IT engineers, security specialists, and business application programmers. The response time for in-person service visits is usually under 24 hours. There is no start-up or retainer charge for becoming a Progent customer for on-premises support. Learn more concerning how to sign up for Progent's onsite computer support services.
- Phone Support
Progent's Standard Help Desk Services provide small businesses a complete solution that manages all facets of remote Level 1 desktop support from service requests through ticketing, screen sharing, status tracking, problem resolution, and reporting. Progent provides service desk support at a substantial discount from Progent's regular desktop support rates, and Progent offers the additional option of rapid as-needed escalation to Level 2 and Level 3 experts to handle challenging problems. To learn more, refer to Help Desk Services for Small Businesses.
- Consulting Services
Progent provides small and midsize businesses budget-friendly access to world-class consultants who can provide assistance with vital products and technologies including
- Microsoft Windows Server 2019 migration services, Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Windows Server and application expertise, Cisco network design, network security engineering, fault tolerant network engineering, virtual server solutions, plus configuration, programming and support for small business software such as financials, ERP and MRP, reporting, sales automation, and productivity packages. Progent can help with one-time projects including site relocations and massive software migrations, extended initiatives such as management analytics application programming and support, relational database software development and administration services, and web development, continuing services including System Center 2012 Operations Manager (SCOM 2012) support and SCOM 2016 consulting for IT infrastructure health monitoring and network administration, or emergency services like data restoration and malware cleanup.
- Application Hosting
Progent offers hosting for critical applications like Microsoft Exchange Server and Microsoft SQL to provide small and midsize businesses with greater degrees of dependability, security, and performance than is feasible with the class of in-house data center that is achievable for most small businesses. Because Progent utilizes the same facilities that support the gear of some of the planet's biggest information technology companies, Progent can save you the investment in creating and managing the systems needed for world-class cooling, electrical failover, and uninterruptible Internet access. For hosted application servers, Progent can also ensure that patches and revisions remain updated, protection and efficiency is continually monitored, and systems and data files are consistently archived and available for full and prompt recovery. Learn more concerning Progent's hosting services for Microsoft Exchange Server and other mission-critical applications.
- Private Cloud Hosting Services
Progent's Private Cloud hosting provides comprehensive hosting services for the entirety of a small organization's production servers in an environment that not only delivers the top degree of availability and scalability but that is in addition simple for clients to transfer to another support firm or to bring in-house when your situation calls for it. Progent's Private Cloud hosting is structured around mature virtual server techniques that permit businesses with multi-vendor networks to benefit significantly on the costs of hardware, infrastructure maintenance, and network administration while achieving world-class reliability and an unparalleled level of vendor independence. In contrast to ordinary SaaS hosting offerings, Progent's Private Cloud Hosting Service encompasses all server-centric applications in a single centrally administered solution, can support the mixed- OS and non- standardized environments common with small companies, and keeps control of the software licenses in the client's hands so that migrating to a different virtual host is fast, reliable, and affordable. This avoids ending up a captive to a single hosting service while still offering all the cost savings related to SaaS hosting alternatives.
- Hybrid Cloud Migration Consulting
Progent can provide advanced remote support services to help companies of all sizes connect their networks with popular public clouds such as Microsoft Azure and Amazon AWS. Progent can help your it team to plan and manage cost-effective ecosystems that can include Windows and Linux systems and apps in either cloud-based systems or in hybrid architectures that seamlessly combine on-premises resources as well as public cloud services. To assist you to integrate public cloud services with physical datacenters, Progent offers a variety of public cloud migration support services such as Office 365 integration solutions with on-premises installations of Exchange, Azure planning and integration consulting, Amazon AWS cloud migration, Amazon Web Marketing Service (WMS) development and troubleshooting, and Google Cloud Platform (GCP) integration consulting. Progent has more than 20 years of experience providing high-level consulting support remotely, and Progent can make sure you successfully carry out your cloud integration projects on schedule and affordably.
Progent's low-cost ProSight family of outsourced network management services is designed to provide small and mid-size organizations with enterprise-class support and state-of-the-art technology for all aspects of information assurance. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Next Generation Endpoint Protection and Ransomware Recovery
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that incorporates cutting edge behavior machine learning technology to guard endpoint devices as well as physical and virtual servers against new malware assaults such as ransomware and file-less exploits, which easily evade traditional signature-matching anti-virus products. ProSight Active Security Monitoring safeguards on-premises and cloud resources and provides a unified platform to address the complete malware attack progression including blocking, infiltration detection, mitigation, remediation, and post-attack forensics. Key features include one-click rollback using Windows VSS and automatic system-wide immunization against newly discovered threats. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Unified Endpoint Security
ProSight Enhanced Security Protection services offer economical multi-layer protection for physical and virtual servers, workstations, mobile devices, and Exchange Server. ProSight ESP uses adaptive security and modern behavior analysis for continuously monitoring and responding to cyber assaults from all vectors. ProSight ESP offers two-way firewall protection, intrusion alarms, device management, and web filtering through cutting-edge technologies incorporated within a single agent accessible from a single console. Progent's data protection and virtualization consultants can assist you to design and implement a ProSight ESP environment that addresses your organization's specific requirements and that helps you prove compliance with legal and industry information security regulations. Progent will help you specify and implement security policies that ProSight ESP will manage, and Progent will monitor your network and respond to alarms that require urgent attention. Progent's consultants can also assist your company to install and verify a backup and restore system such as ProSight Data Protection Services so you can get back in business quickly from a destructive cyber attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Microsoft Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services from Progent offer small and medium-sized organizations an affordable and fully managed service for secure backup/disaster recovery. Available at a low monthly cost, ProSight Data Protection Services automates your backup processes and allows fast recovery of vital files, applications and VMs that have become lost or corrupted due to hardware breakdowns, software glitches, natural disasters, human mistakes, or malware attacks like ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to an on-promises device, or to both. Progent's cloud backup specialists can provide advanced expertise to set up ProSight Data Protection Services to to comply with regulatory requirements such as HIPAA, FIRPA, and PCI and, whenever needed, can help you to restore your business-critical information. Find out more about ProSight Data Protection Services Managed Backup and Recovery.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and inexpensive for small and mid-sized businesses to map, monitor, optimize and debug their connectivity hardware such as routers, firewalls, and wireless controllers as well as servers, printers, client computers and other devices. Incorporating state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that infrastructure topology maps are kept current, captures and displays the configuration information of virtually all devices on your network, monitors performance, and generates alerts when potential issues are detected. By automating tedious management and troubleshooting activities, WAN Watch can cut hours off common tasks like making network diagrams, expanding your network, finding devices that require critical updates, or resolving performance problems. Learn more about ProSight WAN Watch network infrastructure monitoring and management consulting.
- ProSight Email Guard: Spam Filtering, Data Leakage Protection and Email Encryption
ProSight Email Guard is Progent's email filtering and encryption platform that incorporates the services and infrastructure of leading data security companies to deliver centralized control and world-class security for your inbound and outbound email. The hybrid structure of Progent's Email Guard managed service integrates a Cloud Protection Layer with a local security gateway appliance to provide advanced defense against spam, viruses, Dos Attacks, DHAs, and other email-based threats. ProSight Email Guard's cloud filter serves as a first line of defense and blocks the vast majority of threats from making it to your security perimeter. This decreases your exposure to inbound attacks and conserves network bandwidth and storage. ProSight Email Guard's on-premises security gateway appliance provides a deeper level of inspection for incoming email. For outgoing email, the on-premises gateway offers AV and anti-spam protection, protection against data leaks, and email encryption. The local gateway can also assist Microsoft Exchange Server to track and protect internal email that stays within your corporate firewall. Find out more about Progent's Email Guard spam filtering, virus blocking, content filtering and data leakage prevention.
- ProSight LAN Watch: Server and Desktop Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring service that incorporates state-of-the-art remote monitoring and management (RMM) techniques to help keep your network running at peak levels by checking the state of vital assets that drive your business network. When ProSight LAN Watch detects an issue, an alarm is transmitted immediately to your designated IT management personnel and your assigned Progent consultant so that any looming problems can be addressed before they can impact productivity Learn more details about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and apps hosted in a secure Tier III data center on a high-performance virtual host configured and maintained by Progent's network support experts. With Progent's ProSight Virtual Hosting service model, the client owns the data, the operating system platforms, and the apps. Since the environment is virtualized, it can be moved immediately to a different hosting environment without a time-consuming and technically risky reinstallation process. With ProSight Virtual Hosting, you are not locked into a single hosting service. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, update, retrieve and safeguard data related to your IT infrastructure, processes, applications, and services. You can quickly find passwords or IP addresses and be warned about upcoming expirations of SSL certificates or domains. By cleaning up and organizing your IT infrastructure documentation, you can save as much as 50% of time thrown away trying to find critical information about your network. ProSight IT Asset Management includes a common repository for holding and sharing all documents required for managing your business network like standard operating procedures and How-To's. ProSight IT Asset Management also supports a high level of automation for collecting and relating IT information. Whether youíre planning enhancements, doing maintenance, or responding to an emergency, ProSight IT Asset Management delivers the knowledge you require the instant you need it. Find out more about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and affordable alternative for small and mid-size organizations to obtain an unbiased assessment of the health of their network. Based on some of the top remote monitoring and management platforms in the industry, and overseen by Progent's world-class group of information technology experts, ProSight Network Audits show you how closely the deployment of your essential network assets conform to best practices. The Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and provide instant benefits like a more manageable Active Directory (AD) environment. Both also come with one year of advanced remote network monitoring and management. Advantages can include lower-cost management, improved compliance with government and industry security regulations, more efficient utilization of network resources, faster troubleshooting, more dependable backup and recovery, and increased uptime. See more information about Progent's ProSight Network Audits IT infrastructure assessment.
The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is a low-cost service based on a phone discussion with a Progent information assurance expert. The interview is designed to help assess your company's preparedness to stop or recover quickly following an attack by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you personally to gather information concerning your current security profile and backup platform, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can follow best practices to create a cost-effective AV and backup/recovery environment that aligns with your business needs. For additional information, see Progent's ProSight Ransomware Preparedness Report.
Why Progent Offers the Smart Alternative for Palm Bay, Florida Small Businesses
Progent's staff size, depth of technical expertise, and familiarity with corporate network consulting enable small companies to sidestep the problems associated with excessive dependence on small support organizations or individual engineers.
Teaming with Progent's Experts allows your company to:
- Prevent Excessive Reliance on Individual Consultants
For IT support, small businesses sometimes depend heavily on independent consultants. Though individual service engineers have lower expenses than more substantial IT service organizations and can afford to charge apparently smaller rates, freelancers are occasionally unable to react quickly to critical situations. If an independent consultant is busy with different client, ill, on travelling, or in training, the lack of replacement staff may force your company to wait for help in case of a crisis. As your small business expands, system unavailability or difficulties with critical programs become more costly. The dollars you thought you were saving on an independent consultant can evaporate fast due to lower output. In addition, when independent engineers encounter new problems, the unavailability of a big consulting team to depend on for advice forces them to learn on the job while your business winds up footing the bill for their ongoing education.
- Gain Access to Certified Professionals in Complex Information Technology Issues
Many small service firms or freelance consultants focused on small business network consulting are capable of providing connect-the-dots fixes but lack the seasoning to work cost-effectively with complex IT environments with mixed platforms, numerous offices, Voice over IP implementations, mobile clients, integrated accounting and operational software, data-driven web sites, and specialized line-of-business applications. Progent's experience with worldwide companies and Progent's extensive group of specialists can be valuable to your small business because big-company networks are characteristically complex, support problems demand thorough understanding of in many technical areas, and reaching a high degree of robustness, availability, and protection calls for industry-tested best practices.
- Build a Solid Foundation for Growth
Small businesses typically begin with a network cobbled together on a shoestring budget. Lacking a carefully designed basis, a series of ad hoc fixes commonly get tossed on top of a tenuous foundation. As a business grows, stability and expandability issues can undermine the success of the organization. Such networks need proper evaluation, intelligent strategic planning, and broad-based expertise to migrate to an IT environment that can provide the reliable foundation to handle current business requirements and support future growth.
- Work with Solution Finders, Not Product Resellers
Small businesses need guidance and education to work through an ever more complex maze of technology alternatives available for accelerating business growth and enhancing productivity. They do not need a network consultant or service organization that attempts to promote a product. Progent avoids conflicted motives by not selling hardware and software. Progent sells services and expertise exclusively. This permits Progent to align technical support with the genuine needs of customers. Mixing IT consulting and product reselling can result in a conflict where the proposed solution is built around a preselected vendor rather than being driven by the actual requirements of a client.
Get in Touch with Progent
In case your Palm Bay, Florida company wants to contact Progent for IT outsourcing, consulting, or technical support, phone 800-993-9400 or see Contact Progent.
Fast Online Network Help
For fast online technical support, you can contact Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).