Palmdale, CA Remote Help from World-class Computer Service Experts
Progent's computer network support services can deliver your Palmdale, CA company cost-effective and consistent access to Microsoft and Cisco certified information technology engineers. By delivering network support help when you need it, providing advanced expertise for critical applications, delivering value-added services such as automated network monitoring, and invoicing only for support you receive, Progent offers your Palmdale, California company an affordable solution for optimizing the productivity of small-scale business networks. If you run an on-premises datacenter, connect to cloud-based infrastructure, or manage a hybrid cloud-and-local network, Progent is the smart way for organizations and local governments to build and support a reliable and safe IT network and to have fast availability of the skilled consulting ordinarily available only to enterprises who are able to maintain a sizeable in-house IT staff.

For mid-size and large businesses, Progent offers co-sourcing services to add to the technical skills of your in-house network support personnel. Co-sourcing can reduce expenses and minimize technical risks for big IT initiatives like application design and development, business continuity preparedness, security audits, office consolidations, or software migrations and upgrades.

Progent can in addition provide the services of certified consultants to assist your business to plan and implement your cloud computing strategy.

Key IT Areas Supported by Progent for Businesses in Palmdale, California
Progent's group of certified engineers offers support for all facets of information systems used by companies of any size. Areas supported by Progent in Palmdale include:

Service Delivery Options Available for Palmdale, California Companies
Progent offers a variety of alternatives for providing small businesses and local governments with affordable computer services for technical support, system architecture, and IT management. Progent's model for delivering computer support services is built on the Call Center structure common to big IT support groups. Progent's Help Desk Support Mechanism ensures fast support, thorough service records, dependable follow-up, and tight expense control for an array of IT support delivery options that include remote troubleshooting, in-person support, and high-end consulting.

  • Remote Support
    Progentís Technical Response Center provides urgent and scheduled remote support for Microsoft Windows, Linux, Apple Mac, and Cisco-based systems in the United States and worldwide. Progent's seasoned service experts can help clients to analyze and fix network problems without the cost or delay of in-person service calls. The experience of Progent's IT engineers makes it possible to resolve most network issues quickly. For the most complex issues, Progent's breadth of expertise makes it possible to escalate troubleshooting tasks to world-class subject matter experts. Progent offers a convenient, web-accessible registration process for new clients to address urgent situations and Progent charges by the minute with zero sign-up charges or minimums, so you are invoiced only for the assistance you get. Specialists available online include Cisco-certified CCIE network engineers, Microsoft-Premier MCSE consultants, and CISA-certified security engineers. Learn more information concerning Progent's remote network troubleshooting expertise.

  • Onsite Support
    Progent offers on-site computer assistance for signed-up customers in larger cities in the U.S. Progent's on-site service personnel can work in tandem with Progent's online service engineers to deliver small companies the optimal solution: onsite service technicians when you need them plus the remote help of Progent's worldwide staff of IT engineers, security professionals, and business software programmers. The response time for in-person support visits is typically under one business day. Progent requires no sign-up or retainer fee for registering as a Progent client for on-premises service. Find out more about how to register for Progent's onsite network support.

  • Help Desk
    Progent's Standard Help Desk Services offer small businesses an end-to-end service desk solution that handles all aspects of remote desktop technical support from initial requests through ticketing, screen sharing, status tracking, problem solving, and management reports. Progent provides service desk support at a substantial discount off Progent's normal Level 1 desktop support rates, and Progent can provide the additional option of fast on-demand escalation to subject matter experts to handle complex problems. For details, see Help Desk Services.

  • IT Consulting Expertise
    Progent offers small companies affordable access to world-class consultants who can deliver help with critical products and technologies such as
  • Windows Server 2019 migration consulting, Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Windows Server and application support, Cisco network design, company-wide network security engineering, fault tolerant network engineering, virtual server solutions, plus configuration, programming and training for small business programs including accounting, operations, reporting, CRM, and office productivity software. Progent can help with short-term projects including site relocations and massive system migrations, longer term projects like business analytics software programming and support, database application programming and DBA support, and web design, continuing support such as System Center 2012 Operations Manager (SCOM 2012) support and SCOM 2016 consulting for IT infrastructure monitoring and network management, or urgent services like disaster recovery and malware cleanup.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting provides full hosting services for the entirety of a small or midsize company's servers in an environment that not only delivers the top degree of dependability and expandability but that is in addition easy for clients to migrate to a different service provider or to move internally whenever your situation calls for it. Progent's Private Cloud hosting service is based on tested virtual server techniques that permit businesses with multi-vendor networks to benefit significantly on the costs of capital equipment, system maintenance, and network administration while achieving world-class dependability and an unprecedented level of vendor flexibility. Unlike conventional SaaS hosting offerings, Progent's Private Cloud Hosting covers all server-based software in one centrally administered solution, can support the mixed- platform and non- standardized environments typical of smaller companies, and retains ownership of the licenses in the customer's hands so that migrating to a new virtualized system is quick, safe, and inexpensive. This eliminates ending up a prisoner of a specific hosting service while still providing all the savings associated with ASP and SaaS hosting services.

  • Hybrid Cloud Planning and Integration Services
    Progent can provide expert remote support to help businesses of any size connect their IT infrastructure with popular public cloud platforms such as Azure and Amazon Web Services (AWS). Progent can help you to plan and manage cost-effective environments that can include Windows and Linux operating systems and applications in either cloud-centric systems or in hybrid topologies that seamlessly combine on-premises resources along with public clouds. To help you to incorporate public cloud services with networks, Progent offers a range of public cloud integration services such as Office 365 Exchange Online integration solutions with on-premises Exchange deployments, Azure planning and deployment services, Amazon Web Services cloud integration support, Amazon Web Marketing Service (WMS) development and troubleshooting, and Google Cloud Platform integration consulting. Progent has over 20 years of background delivering high-level consulting support online, and Progent can make sure you successfully carry out your cloud migration projects on schedule and within your budget.
Progent's Low-Cost Managed Services for Outsourcing Network Management
Progent's value-priced ProSight family of managed services is intended to provide small and mid-size organizations with enterprise-class support and state-of-the-art technology for all aspects of information assurance. Managed services offered by Progent include:
  • ProSight Active Security Monitoring: Next Generation Endpoint Protection and Ransomware Recovery
    ProSight Active Security Monitoring (ASM) is an endpoint protection service that incorporates next generation behavior-based analysis technology to defend endpoint devices as well as servers and VMs against modern malware attacks like ransomware and email phishing, which easily get by legacy signature-based AV products. ProSight Active Security Monitoring safeguards local and cloud resources and provides a unified platform to address the complete malware attack lifecycle including blocking, detection, mitigation, cleanup, and forensics. Key capabilities include single-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against newly discovered attacks. Find out more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection: Unified Endpoint Protection
    ProSight Enhanced Security Protection managed services deliver affordable in-depth protection for physical and virtual servers, desktops, smartphones, and Exchange email. ProSight ESP utilizes adaptive security and modern behavior analysis for continuously monitoring and responding to security assaults from all attack vectors. ProSight ESP offers firewall protection, penetration alerts, endpoint control, and web filtering via cutting-edge technologies packaged within one agent managed from a single control. Progent's security and virtualization consultants can help your business to design and configure a ProSight ESP environment that addresses your company's unique needs and that helps you demonstrate compliance with legal and industry information protection standards. Progent will help you specify and implement security policies that ProSight ESP will enforce, and Progent will monitor your network and react to alerts that call for urgent action. Progent can also help your company to install and verify a backup and restore system such as ProSight Data Protection Services so you can recover rapidly from a potentially disastrous security attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Exchange email filtering.

  • ProSight DPS: Managed Cloud Backup and Recovery
    ProSight Data Protection Services offer small and medium-sized organizations an affordable end-to-end solution for reliable backup/disaster recovery (BDR). For a low monthly rate, ProSight Data Protection Services automates your backup processes and enables fast recovery of critical data, apps and VMs that have become unavailable or corrupted as a result of component breakdowns, software bugs, natural disasters, human mistakes, or malware attacks such as ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, apps, system images, as well as Hyper-V and VMware images/. Important data can be backed up on the cloud, to a local device, or to both. Progent's cloud backup specialists can provide world-class expertise to set up ProSight DPS to be compliant with regulatory standards such as HIPAA, FIRPA, PCI and Safe Harbor and, when needed, can help you to recover your business-critical information. Read more about ProSight DPS Managed Backup and Recovery.

  • ProSight WAN Watch: Infrastructure Management
    Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and inexpensive for small and mid-sized businesses to map out, track, reconfigure and troubleshoot their connectivity hardware like routers and switches, firewalls, and load balancers plus servers, endpoints and other networked devices. Incorporating state-of-the-art RMM technology, WAN Watch makes sure that network maps are kept updated, captures and displays the configuration of almost all devices connected to your network, tracks performance, and generates alerts when issues are discovered. By automating tedious network management processes, WAN Watch can knock hours off common tasks such as making network diagrams, reconfiguring your network, locating devices that require important updates, or isolating performance bottlenecks. Learn more details about ProSight WAN Watch network infrastructure monitoring and management consulting.

  • ProSight Email Guard: Spam Filtering, Data Leakage Protection and Content Filtering
    ProSight Email Guard is Progent's email filtering and encryption solution that uses the services and infrastructure of top information security vendors to deliver web-based control and comprehensive protection for your email traffic. The hybrid architecture of Progent's Email Guard managed service combines cloud-based filtering with an on-premises security gateway appliance to provide complete protection against spam, viruses, Dos Attacks, DHAs, and other email-borne malware. ProSight Email Guard's Cloud Protection Layer acts as a preliminary barricade and keeps most unwanted email from making it to your network firewall. This reduces your vulnerability to inbound attacks and conserves network bandwidth and storage. ProSight Email Guard's on-premises security gateway device adds a further layer of inspection for incoming email. For outgoing email, the onsite gateway offers AV and anti-spam filtering, DLP, and encryption. The on-premises security gateway can also assist Exchange Server to monitor and protect internal email that stays within your security perimeter. Learn more about Progent's Email Guard spam filtering, virus defense, email content filtering and data leakage prevention.

  • ProSight LAN Watch: Server and Endpoint Remote Monitoring
    ProSight LAN Watch is Progentís server and desktop monitoring managed service that uses advanced remote monitoring and management (RMM) technology to help keep your IT system running at peak levels by checking the state of vital assets that drive your information system. When ProSight LAN Watch uncovers a problem, an alarm is transmitted automatically to your designated IT management personnel and your Progent engineering consultant so any potential problems can be resolved before they can disrupt productivity Learn more details about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small business can have its key servers and apps hosted in a secure fault tolerant data center on a high-performance virtual machine host set up and maintained by Progent's IT support professionals. With Progent's ProSight Virtual Hosting service model, the client owns the data, the operating system software, and the applications. Because the system is virtualized, it can be moved easily to an alternate hardware environment without requiring a time-consuming and difficult configuration process. With ProSight Virtual Hosting, your business is not locked into one hosting service. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, maintain, find and safeguard data about your network infrastructure, procedures, applications, and services. You can instantly locate passwords or IP addresses and be alerted about upcoming expirations of SSL certificates or warranties. By updating and managing your IT documentation, you can eliminate as much as 50% of time spent trying to find vital information about your network. ProSight IT Asset Management features a common repository for storing and collaborating on all documents required for managing your business network such as standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports advanced automation for collecting and relating IT data. Whether youíre making improvements, performing regular maintenance, or responding to a crisis, ProSight IT Asset Management delivers the knowledge you need when you need it. Find out more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and low-cost alternative for small and mid-size businesses to get an objective evaluation of the health of their network. Powered by some of the top remote monitoring and management (RMM) tools in the industry, and supervised by Progent's certified group of information technology professionals, ProSight Network Audits help you see how closely the configuration of your core infrastructure assets conform to industry leading practices. The Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver instant benefits such as a cleaner Active Directory environment. Both also include a year of state-of-the-art remote network monitoring and management. Advantages can include simpler network management, improved compliance with information security requirements, higher utilization of IT resources, quicker problem resolution, more dependable backup and restore, and higher availability. See more information about Progent's ProSight Network Audits IT infrastructure review.

The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is a low-cost service built around a brief discussion with a Progent information assurance expert. The interview is designed to help evaluate your organization's preparedness either to stop or recover quickly following an assault by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you personally to collect information about your current AV defense and backup platform, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can follow industry best practices to deploy an efficient AV and backup/recovery system that meets your business needs. For additional information, see The ProSight Ransomware Preparedness Report.

Unique Benefits of Working with Progent
As a Microsoft-certified Partner and a Microsoft Small Business Specialist, Progent is a recognized expert at the core system software and productivity applications important to most small and medium-size companies and local governments. As a Cisco-authorized partner, Progent also can provide expertise for an increasingly complex collection of network technologies including PIX and ASA firewalls, routers and switches, voice-over-IP solutions, and wireless connectivity. Furthermore, Progent's CISSP-Certified security consultants, CISM-qualified security engineers, CISA-qualified security audit specialists and GIAC-qualified information assurance professionals offer a company-wide perspective on network security and can help with advanced security projects like SIEM solutions to help enterprises comply with industry standards and government regulations for IT data security and incident reporting.

The breadth and size of Progent's engineering staff bring a unique set of benefits to customers wishing to increase the business value of their IT network within an affordable budget. These advantages include:

  • Best Practices
    Progentís staff of Microsoft and Cisco Premier Certified consultants average more than a decade of real-world professional background, in the trenches of network service, performing a broad range of technical tasks for a large mix of customers. Every Progent consultant shares a refined set of personal best practices which are incorporated into company-wide leading practices standards that Progent instills in its support staff. This ensures that you get not just expert IT capability, but also a support engineer with proven approaches for repairing real-world IT problems rapidly. Find out more details about Progent's best practices for network consulting.

  • Value Pricing
    Progent's pricing model is to bill for remote support and on-site visits by the minute. Consequently, you are charged exclusively for received support. Progent does not demand a more expensive rate for off-hours or emergency support, and Progent does not bill for travel time except for emergency support where on-site work is less than four hours. In addition, Progent applies no sign-up charge and asks no monthly commitment for support services provided during regular working hours. Many service firms impose substantial minimum payments or bill in increments of a quarter hour or more. Progent's small pricing granularity eliminates big bills for fast repairs. An additional benefit of granular invoicing is that you are not tempted to permit incipient issues to stay unaddressed until they become major problems. Find out more about Progent's value pricing for IT outsourcing.

  • Full Reporting of Network Support
    Progent has created a sophisticated service reporting system that stores and formats complete documentation for all delivered services. Unlike some independent consultants or small service firms who offer minimal documentation or details of services done, each service delivered by Progent is tracked by full documentation. Each Progent consultant has access to the support reports sent by every consultant to each client. The practice of detailing and organizing support activity results in more efficient service and avoids a slew of common misfortunes such as when a support client is virtually held hostage to a consultant who wonít release the keys to the kingdom. Read more details about Progent's documentation of IT outsourcing services.

  • Information Transfer
    Progent practices knowledge transfer from Progent's consultants to clients. By teaching clients to resolve problems that are within their scope, Progent can concentrate on offering hard-to-find services where Progent has little competition. Small businesses who work with freelance service providers or who employ internal support staffs gain when Progent transfers knowledge about new technology and tested methodologies to make their networks more robust, protected, and efficient. Learn more concerning Progent's knowledge transfer services.

Contact Progent
In case your Palmdale, California company wants to get in touch with Progent to ask about IT outsourcing, consulting, or tech support services, call 800-993-9400 or see Contact Progent.

Fast Online Technical Help
For immediate online support, you can call Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).



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    The clustering technology incorporated into the Datacenter and Enterprise editions of Microsoft Windows Server 2008 is dramatically re-engineered to simplify the installation, configuration, and administration of clusters that offer greater levels of network availability, security, efficiency, and flexibility. New or enhanced capabilities include cluster Validation, revamped setup and installation, unified cluster management, new cluster architecture for maximum uptime, hardened security and quorum models, minimization of failure points, more storage and RAM capacity, and improvements for geographically dispersed clusters. Progent's consultants can assist your company assess the business benefits of failover clusters, design and implement an installation, educate your network support staff to manage your cluster environment, deliver ongoing consulting and support services, and produce and test a business continuity plan.

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    Progent's CISSP-certified network security experts can assist businesses of all sizes with any aspect of IT security. Progent can help create efficient security systems that guard a small office from advanced malware attacks or Progent can plan, deploy, and monitor an end-to-end security environment for hybrid enterprise networks that support local, remote, and mobile clients accessing IT resources spread over a mix of physical sites and public and private clouds.

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    Progent offers cost-effective online support to assist businesses to integrate Amazon Web Services (AWS) cloud services including Elastic Compute Cloud (EC2) for virtual machine hosting, Amazon Simple Storage Service (Amazon S3) for scalable high-performance storage, and Glacier for value-priced archival storage. Progent can assist your IT team with every aspect of Amazon AWS integration including requirements analysis, readiness evaluation, system design, testing, configuration, administration, performance tuning, licensing management, disaster recovery solutions, and security. Progent offers advanced expertise with firewall configuration and VPN connections and can help you create all-cloud or hybrid cloud ecosystems that seamlessly incorporate Amazon AWS services. Progent can provide as-needed expertise to help you to resolve complex technical issues or Progent can deliver project management outsourcing or co-sourcing to help you move to the Amazon AWS platform on schedule and within budget.

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    Progent's Data Center engineers can help you find fault-tolerant data centers that meet the particular needs of your business. Fault tolerant Internet Data Centers are particularly attractive to small organizations due to of their low cost and simplified logistics compared to taking a do-it-yourself approach. Attempting to create an on-site data center with even a basic level of fault tolerance is financially prohibitive for the majority of small companies. Progent is ready to show you how to reap all the benefits of high availability data centers and fault tolerant colo sites by offering a complete array of consulting and maintenance services.

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    With virtual servers, businesses are able to operate many virtual servers on one actual server. Virtual server technology allows businesses to enjoy all the benefits of server isolation, while avoiding the costs that goes with purchasing extra server equipment. Virtualization is also the critical technology for building private clouds, which offer important benefits such as reducing the costs of hardware, datacenter facilities, and administration while improving data security, system reliability, and recoverability. Other key server management technologies are network monitoring software, Windows Server Update Services, and remote server management cards. Progent's certified server management consultants can assist you with all areas of server virtualization and administration to enable your business to contain expenses and save time.

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    Altaro VM Backup provides small organizations a reliable and budget-friendly platform for backing up and restoring Hyper-V and VMware-powered virtual machines. Altaro VM Backup can be used for on-premises, offsite, distributed, and cloud-hosted environments and also enables low-cost backup to Azure Block Blob storage. Top capabilities include state-of-the-art Augmented Inline Deduplication to cut backup storage needs, Continuous Data Protection (CDP) with backup spacing as low as five minutes for reducing your exposure to data loss, advanced encryption, granular restore options for individual files and emails, extensive support for Windows Server Cluster Shared Volumes (CSV) and VMware vCenter for handling large-scale environments, and the ability to leverage Microsoft VSS technology to back up live virtual machines without downtime. Progent is an Altaro partner and can provide a wide array of services to help you to plan, deploy, manage and troubleshoot a backup/restore solution powered by Altaro VM Backup.

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    Progent can provide cost-effective online consulting to assist businesses to integrate Amazon AWS cloud services including Amazon EC2 for virtual server hosting, Amazon S3 for expandable low-latency storage, and Amazon Glacier for value-priced long-term archiving. Progent can help your IT team with every aspect of Amazon AWS migration and troubleshooting including requirements analysis, readiness evaluation, system design, testing, configuration, centralized administration, performance tuning, licensing management, backup/restore mechanisms, and security strategies. Progent can provide advanced expertise with firewall configuration and VPN connections and can show you how to create cloud-based or hybrid cloud networking models that efficiently incorporate Amazon AWS resources. Progent offers occasional support to assist you to overcome technical roadblocks or Progent can provide project management outsourcing or co-sourcing services to help you migrate to the Amazon AWS platform on time and on budget.

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    Before Progentís MOM-based solution, network problems were handled reactively, once workers complained about them. With the benefit of proactive, computer generated warnings and trend reports created by Microsoft Operations Manager, Progent is now able to address system problems before they becomes serious enough to impact network uptime. Thanks to MOM, Progent can resolve looming problems before clients know that the problems are there. Progent offers help for Microsoft Operations Manager 2005 and Microsoft Operations Manager 2000 to provide small business IT systems enterprise-class availability, safety and performance.

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    Progent's UNIX platform consulting services offer small businesses and developers assistance with managing and supporting UNIX, Linux or Solaris environments that coexist with Microsoft-powered technology. Progent can give your business access to UNIX consultants, support professionals certified by Microsoft and Cisco, and security experts with CISM certification. This broad array of expertise provides you with a convenient one-stop consulting firm to show you how to create and manage a secure and reliable mixed-platform network and communications environment that supports UNIX and Microsoft coexistence by integrating Windows with popular versions of UNIX such as Apple macOS and OS X, Sun Solaris, AIX, HP-UX, BSD, SCO UNIX and Silicon Graphics IRIX (SGI/IRIX or major Linux platforms such as RedHat, SuSE Linux, Debian GNU/Linux and Slackware.

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    After Hours South Dakota Computer Support For Small Offices

    Progentís Technical Response Center offers national extended hours remote support for information systems powered by Windows and Cisco products and technologies. Progent's Microsoft and Cisco-Premier support professionals offer after-hours phone help and remote secure computer connection to isolate and repair network problems rapidly and economically. The breadth of IT expertise represented by Progent's team of nationwide service engineers makes it possible to escalate even the most difficult problems to appropriate specialists as required. For urgent problems, the TRC endeavors to respond to your request for support within one hour.

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    Server Management IT Consulting

    With virtual servers, businesses can run multiple virtual machines on one physical server. Virtualization technology allows IT organizations to gain all the benefits of server segmentation, while avoiding the expense that goes with purchasing extra server equipment. Virtualization is also the enabling technology for private clouds, which offer important benefits such as lowering the costs of hardware, facilities, and administration while enhancing information security, network reliability, and disaster recovery. Other useful server management technologies are network monitoring utilities, Windows Server Update Services, and remote system management cards. Progent's certified server management specialists can help you in all aspects of server consolidation and management to enable your company to contain costs and conserve time.

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    Progent's Microsoft-certified consultants can help you to support System Center 2007 Configuration Manager to streamline operations, improve compliance, and boost worker output by making sure that critical applications stay up to date, tracking product licenses, and monitoring resource usage patterns to help you make informed purchasing decisions. Once you are ready to update your SCCM 2007 change management solution, Progent can help you to prepare for and carry out an efficient migration to SCCM 2012.

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    Private Cloud Solutions Professional

    Progent's ProSight Virtual Hosting service offers complete hosting of a small or mid-size organization's production servers in a solution that gives the highest level of dependability and expandability and is in addition simple to transfer to another host. ProSight Virtual Hosting and management options are built upon proven virtualization platforms that enable small companies with mixed- platform environments to economize significantly on the costs of capital equipment, infrastructure support, and network management while benefiting from world-class fault tolerance and an unmatched level of vendor flexibility.

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  • Top Rated Cisco Certified Experts Aironet Wave 2 Wi-Fi AP Specialist IT Services Cisco Mobility Express
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    Progentís colocation center IT services are designed for businesses with equipment housed at IDCs or data center collocation hosting sites and requiring on-demand on-premises service at the colo site as well as remote support from Microsoft and Cisco Premier professionals. Progent offers a complete array of IDC and IDC and co-location support services such as system topology evaluation, Windows and UNIX server integration and support, troubleshooting for server and communications networking, development and deployment of fault tolerant configurations, defining and implementing layered security structures, firewall configuration and troubleshooting, designing load balancing solutions, and planning fault tolerant server clustering systems.

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    Progent offers nationwide online phone support and troubleshooting services for companies that operate macOS and OS X networks or whose information systems feature a combination of Mac and Microsoft products. Progent's experts offer macOS and OS X clients a range of IT services such as desktop support, migration to the latest edition of macOS from legacy versions of macOS or OS X, plus help with Mac applications. Progent's specialists in Apple technology can also assist your business with Apple iPhone and Apple iPad synchronization and troubleshooting, or migrating to iCloud. Remote technical support provides optimum leverage for your IT budget by protecting client productivity and shortening the time billed for network repair services. Sophisticated online access technology and experienced service specialists and engineers combine to enable Progent to handle the majority of IT problems without squandering time and expense by traveling to your site. In most of situations your IT problems can be dealt with by telephone or through a mix of telephone help and online network analysis. Progent can make available Cisco certified CCIE network engineers and CISA and CISM premier security professionals to help with the toughest system problems.

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  • 24x7 Shared Support Desk Network Consultants
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    Progent's Standard Help Desk Services provide a comprehensive solution that handles all aspects of online desktop technical support from service requests through trouble ticket generation, remote desktop control, progress tracking, problem resolution, and reporting. Support services are offered at a substantial discount off Progent's regular desktop service rates, and Progent can provide the option of fast on-demand escalation to subject matter experts to handle challenging problems.


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