Expert Online Troubleshooting for Palmdale, California Networks from Microsoft Certified Consultants
Small businesses have typically been underserved by large network support organizations. Many small businesses allow themselves to grow overly dependent on individual consultants or small consulting organizations who don't have the bandwidth or broad skill sets to respond promptly or efficiently to network crises. Still other small companies turn to mass-market service firms staffed with personnel trained to provide by-the-numbers fixes for common issues but who do not have the background and technical scope to deal with the variety of configurations and lack of standards that characterizes small business IT networks.
Progent's time-tested approach to providing low-cost and effective network support to small companies has made Progent among the top Microsoft-certified network service organizations in the United States. Progent has delivered online help to businesses in every state in the U.S. (See Progent's client testimonials).
For larger companies, Progent offers co-sourcing support to reinforce the technical skills of your in-house IT service personnel. This can reduce expenses and help meet schedules for major IT initiatives like software design and development, business continuity planning, security audits, office consolidations, or technology migrations.
Progent can also offer the services of accredited experts to assist your business to plan and execute a sensible cloud strategy.
Key IT Areas Supported by Progent for Businesses in Palmdale, California
Progent's group of certified experts offers support for all aspects of network technology found in companies of all sizes. Technologies served by Progent in Palmdale include:
Service Delivery Options Available for Palmdale, California Companies
Progent offers a variety of alternatives for providing small companies with affordable computer services for technical support, system architecture, hosting, and IT administration. Progent's paradigm for delivering computer support services is built on the Help Desk structure familiar to larger IT organizations. Progent's Helpdesk Support Mechanism ensures rapid support, thorough activity documentation, reliable follow-up, and tight cost control across an array of IT service delivery modes that include remote troubleshooting, in-person support, top-level consulting, plus server hosting.
Progent's Flat-rate Managed Services for Outsourcing IT Management
- Online Support
Progentís Technical Response Center (TRC) offers emergency and scheduled remote assistance for Windows, Linux, Apple Mac, and Cisco-based environments in the U.S. and globally. Progent's seasoned service professionals can assist customers to troubleshoot and repair hardware and software problems without the expense or delay of travel for onsite support calls. The experience of Progent's network engineers allows them to resolve most IT problems quickly. For complex problems, Progent's breadth of knowledge allows the support team to escalate troubleshooting tasks to world-class subject matter experts. Progent provides a streamlined, web-accessible registration process for first-time customers to accommodate emergency network problems and Progent bills per minute with zero sign-up charges or time minimums, so you pay only for the assistance you get. Experts you can access online include Cisco-certified CCIE network engineers, Microsoft-Certified MCSEs, and GIAC-certified security engineers. Learn additional information about Progent's online computer troubleshooting services.
- On-site Support
Progent provides onsite computer assistance for signed-up clients in major metropolitan areas in the United States. Progent's on-site support technicians can work in tandem with Progent's remote service engineers to deliver small and midsize businesses the optimal solution: on-premises service professionals when you require them as well as the remote help of Progent's seasoned team of IT engineers, security professionals, and business software programmers. The response time for in-person service visits is typically less than 24 hours. Progent requires no sign-up or retainer charge for becoming a Progent customer for onsite service. Find out more details about how to sign up for Progent's in-person computer support.
- Help Desk Call Center
Progent's Standard Help Desk Services offer small organizations an end-to-end solution that handles all facets of remote Level 1 desktop support from service requests through trouble ticket generation, remote desktop control, status tracking, problem solving, and management reports. Progent offers service desk support at a significant discount from Progent's regular Level 1 desktop support rates, and Progent offers the additional option of rapid on-demand escalation to subject matter experts to handle the most problems. To learn more, see Help Desk Services for Small Businesses.
- IT Consulting Services
Progent provides small companies affordable availability of enterprise-class consultants who can provide help with critical products and technologies such as
- Windows Server 2019 migration consulting, Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Windows Server and application expertise, Cisco network design, company-wide network security consulting, fault tolerant it system consulting, virtual server solutions, plus configuration, programming and support for small business programs such as accounting, operations, business analytics, CRM, and productivity packages. Progent can provide assistance with one-time projects such as site relocations and major system upgrades, extended projects such as management analytics application development and customization, database application development and administration services, and web design, continuing support including System Center 2012 Operations Manager expertise and SCOM 2016 consulting services for IT infrastructure health monitoring and network administration, or urgent response such as disaster recovery and virus cleanup.
- Application Server Hosting
Progent can host vital business applications such as Exchange and Microsoft SQL to provide small companies with higher levels of dependability, protection, and recoverability than is feasible with the class of in-house data center that is achievable for the majority of small organizations. Since Progent utilizes the same data centers that host the equipment of some of the world's biggest IT companies, Progent can eliminate the cost of building and managing the systems needed for world-class cooling, electrical backup, and uninterruptible Internet connectivity. For managed application servers, Progent can also ensure that upgrades and service packs stay updated, protection and efficiency is continually monitored, and systems are regularly backed up and available for complete and rapid recovery. Learn more about Progent's hosting services for Microsoft Exchange Server and other critical applications.
- Private Cloud Hosting Services
Progent's Private Cloud hosting service provides complete hosting for the entirety of a small or midsize company's servers in a setting that not only delivers the top level of fault-tolerance and scalability but that is in addition convenient for customers to transfer to another service provider or to bring internally if your circumstance warrants it. Progent's Private Cloud hosting is founded on tested virtual server technologies that allow companies with mixed environments to save dramatically on the costs of hardware, system support, and IT administration while getting world-class reliability and an unprecedented level of vendor flexibility. Unlike ordinary SaaS hosting offerings, Progent's Private Cloud Hosting covers all server-centric software in one centrally administered package, can handle the multi- OS and loosely standardized environments typical of smaller companies, and retains control of the licenses in the client's hands so that migrating to a new virtual host is fast, reliable, and affordable. This avoids ending up a captive to a single hosting service while still providing all the savings related to SaaS hosting alternatives.
- Hybrid Cloud Migration Consulting
Progent can provide expert remote consulting support to help companies of all sizes connect their IT infrastructure with popular public clouds such as Microsoft Azure and Amazon Web Services (AWS). Progent can assist you to plan and administer cost-effective ecosystems that support Windows and Linux systems and apps in either cloud-centric solutions or in hybrid architectures that combine physical resources as well as public clouds. To assist you to integrate public clouds with networks, Progent offers a variety of public cloud integration support services that include Office 365 Exchange Online integration with on-premises Exchange deployments, Azure planning and deployment consulting, Amazon AWS cloud migration, and Amazon Web Marketing Service programming and troubleshooting. Progent has over 15 years of background providing high-level consulting services online, and Progent can make sure you complete your cloud migration initiatives on schedule and within your budget.
Progent's low-cost ProSight family of managed services is intended to provide small and mid-size businesses with enterprise-class support and cutting-edge technology for all facets of information assurance. Managed services available from Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring (ASM): Next Generation Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint protection solution that utilizes next generation behavior-based analysis technology to defend endpoint devices as well as servers and VMs against new malware assaults like ransomware and file-less exploits, which easily escape legacy signature-matching AV products. ProSight Active Security Monitoring safeguards local and cloud resources and provides a unified platform to address the complete threat progression including blocking, identification, mitigation, cleanup, and forensics. Top capabilities include single-click rollback with Windows Volume Shadow Copy Service and automatic network-wide immunization against new threats. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Unified Endpoint Protection
Progent's ProSight Enhanced Security Protection managed services deliver economical multi-layer security for physical and virtual servers, desktops, mobile devices, and Exchange Server. ProSight ESP utilizes contextual security and advanced machine learning for round-the-clock monitoring and responding to security assaults from all attack vectors. ProSight ESP provides two-way firewall protection, intrusion alerts, endpoint management, and web filtering through leading-edge technologies incorporated within a single agent managed from a single control. Progent's security and virtualization experts can help your business to plan and implement a ProSight ESP environment that meets your company's specific needs and that helps you prove compliance with government and industry data protection regulations. Progent will help you define and implement policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alerts that call for urgent attention. Progent's consultants can also help your company to set up and verify a backup and restore system such as ProSight Data Protection Services (DPS) so you can recover rapidly from a potentially disastrous security attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Exchange filtering.
- ProSight DPS: Managed Cloud Backup
ProSight Data Protection Services from Progent provide small and mid-sized organizations a low cost and fully managed solution for reliable backup/disaster recovery. For a low monthly price, ProSight Data Protection Services automates and monitors your backup processes and allows fast recovery of vital files, applications and virtual machines that have become unavailable or damaged as a result of hardware failures, software bugs, disasters, human mistakes, or malware attacks like ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware images/. Important data can be protected on the cloud, to a local storage device, or to both. Progent's backup and recovery specialists can provide advanced expertise to configure ProSight DPS to to comply with government and industry regulatory standards such as HIPPA, FIRPA, and PCI and, whenever necessary, can assist you to recover your critical data. Find out more about ProSight Data Protection Services Managed Cloud Backup and Recovery.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
ProSight WAN Watch is a network infrastructure management service that makes it easy and affordable for smaller businesses to map, track, reconfigure and troubleshoot their connectivity hardware such as routers, firewalls, and wireless controllers plus servers, client computers and other networked devices. Using cutting-edge RMM technology, ProSight WAN Watch ensures that infrastructure topology maps are kept updated, copies and displays the configuration information of almost all devices connected to your network, monitors performance, and generates notices when issues are detected. By automating complex management activities, WAN Watch can cut hours off ordinary chores like making network diagrams, expanding your network, finding devices that require important updates, or identifying the cause of performance issues. Learn more about ProSight WAN Watch network infrastructure management services.
- ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Content Filtering
ProSight Email Guard is Progent's email security solution that uses the technology of leading information security companies to deliver centralized control and world-class security for your inbound and outbound email. The powerful structure of Progent's Email Guard managed service combines a Cloud Protection Layer with a local security gateway device to provide complete defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. ProSight Email Guard's Cloud Protection Layer acts as a first line of defense and keeps most unwanted email from making it to your network firewall. This reduces your exposure to external threats and conserves network bandwidth and storage space. ProSight Email Guard's onsite gateway device adds a deeper layer of inspection for incoming email. For outgoing email, the onsite gateway provides AV and anti-spam protection, DLP, and encryption. The local gateway can also assist Exchange Server to monitor and safeguard internal email traffic that stays inside your corporate firewall. Find out more about Progent's Email Guard spam filtering, virus defense, content filtering and data loss prevention.
- ProSight LAN Watch: Server and Endpoint Remote Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring managed service that uses state-of-the-art remote monitoring and management (RMM) techniques to keep your IT system running efficiently by tracking the state of critical computers that power your business network. When ProSight LAN Watch detects an issue, an alert is transmitted automatically to your designated IT staff and your Progent engineering consultant so all looming issues can be resolved before they can disrupt your network Learn more about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and apps hosted in a secure fault tolerant data center on a high-performance virtual machine host configured and maintained by Progent's network support experts. Under the ProSight Virtual Hosting service model, the client retains ownership of the data, the OS software, and the applications. Since the system is virtualized, it can be moved easily to an alternate hosting environment without a time-consuming and technically risky configuration procedure. With ProSight Virtual Hosting, you are not tied a single hosting provider. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, update, find and protect information related to your network infrastructure, processes, applications, and services. You can instantly locate passwords or serial numbers and be alerted about upcoming expirations of SSLs ,domains or warranties. By updating and organizing your network documentation, you can save up to half of time spent trying to find vital information about your IT network. ProSight IT Asset Management includes a common location for holding and collaborating on all documents required for managing your network infrastructure such as recommended procedures and How-To's. ProSight IT Asset Management also supports advanced automation for gathering and associating IT data. Whether youíre planning improvements, doing regular maintenance, or responding to a crisis, ProSight IT Asset Management gets you the data you require as soon as you need it. Learn more about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and low-cost way for small and mid-size businesses to get an unbiased evaluation of the health of their information system. Based on some of the leading remote monitoring and management (RMM) tools in the industry, and supervised by Progent's world-class group of IT experts, ProSight Network Audits show you how well the deployment of your core network devices conform to industry leading practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and provide instant ROI such as a cleaner Active Directory (AD) system. Both also come with one year of cutting-edge remote network monitoring and management (RMM). Advantages can include simpler management, improved compliance with government and industry security requirements, higher utilization of IT resources, faster troubleshooting, more reliable backup and recovery, and increased uptime. Learn more information about Progent's ProSight Network Audits network infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is an affordable service built around a brief phone interview with a Progent backup/recovery consultant. The interview is designed to assess your organization's ability to block or recover rapidly following an assault by a ransomware variant like Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you personally to collect information about your current antivirus tools and backup system, and Progent will then produce a custom Basic Security and Best Practices Report describing how you can apply industry best practices to create a cost-effective security and backup/recovery environment that aligns with your company's needs. For details, see The ProSight Ransomware Preparedness Report Service.
Why Progent Is the Right Choice for Palmdale, California Businesses
Progent's staff size, depth of technical skill, and experience with corporate network support enable small companies to avoid the problems related to over reliance on small support firms or individual engineers.
Teaming with Progent's Experts enables your business to:
- Avoid Over Dependence on Individual Consultants
For network services, smaller businesses often depend excessively on independent consultants. Although individual support providers have lower expenses than larger IT service firms and can typically charge apparently lower rates, freelancers are frequently unable to react rapidly to urgent problems. If an independent engineer is busy with different client, sick, on vacation, or in class, the lack of backup staff may force your business to wait for assistance in case of an emergency. As your small business grows, network unavailability or difficulties with line-of-business programs get more costly. The dollars you thought you were saving on a freelancer can disappear quickly because of lost output. Also, when freelance consultants confront new problems, the lack of a large consulting team to count on for advice forces them to train in place while your organization ends up footing the bill for their continuing education.
- Gain Access to Certified Professionals in Complex Information Technology Issues
Many small support firms or freelance consultants focused on small company network consulting are capable of delivering connect-the-dots solutions but don't have the background to deal cost-effectively with complex network environments that have a variety of operating systems, numerous sites, Voice over IP systems, remote clients, integrated accounting and operational software, data-driven web sites, and specialized business software. Progent's experience with global companies and Progent's large staff of experts can be valuable to your company because enterprise networks are characteristically complex, integration issues demand thorough knowledge in numerous technical disciplines, and achieving an acceptable degree of stability, reliability, and protection calls for industry-tested leading practices.
- Create a Solid Basis for Growth
Small businesses often begin with an IT system implemented on a tight budget. Without a solid architecture, a sequence of improvised repairs often get piled onto of a weak foundation. As a business evolves, stability and expandability problems can undermine the success of the organization. These networks require proper assessment, intelligent business analysis, and in-depth expertise to migrate to a network infrastructure that will provide the reliable basis to meet critical business needs and support future expansion.
- Work with Solution Providers, Not Resellers
Small businesses need direction and education to work through an increasingly complicated maze of technology options offered for accelerating business growth and improving productivity. They do not need an IT consultant or support firm that tries to sell them products. Progent eliminates conflicted motives by not selling hardware and software. Progent sells services and expertise exclusively. This permits Progent to match consulting services with the genuine needs of clients. Mixing network consulting and product reselling can lead to a conflict where the recommended solution is built around a preselected vendor instead of being driven by the true requirements of a client.
How to Contact Progent
In case your Palmdale, California company needs to get in touch with Progent for IT outsourcing, consulting, or technical support services, call 800-993-9400 or visit Contact Progent.
Immediate Online Network Help
For immediate online assistance, you can contact Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).