Professional Online Service for Palmdale, California Computer Networks from Certified Consultants
Small companies have typically been ignored by large network service organizations. Some small businesses allow themselves to grow dangerously reliant on freelance consultants or small consulting organizations who don't have the bandwidth or extensive knowledge to react promptly or effectively to network emergencies. Other small companies turn to mass-market support providers staffed with personnel trained to offer by-the-numbers solutions to common problems but who do not have the experience and versatility to handle the variety of configurations and lack of standards that characterizes small company IT systems.

Progent's proven approach to delivering affordable and successful technical service to small companies has made Progent among the premiere Microsoft-certified network service firms in the industry. Progent has provided remote help to small businesses in every state in the U.S. (See Progent's client testimonials).

For mid-size and large businesses, Progent can provide co-sourcing and project management services to supplement the subject matter expertise of your in-house IT support staff. This can reduce expenses and minimize technical risks for major projects such as software development, business continuity preparedness, network security evaluations, office consolidations, or software migrations and upgrades.

Progent can in addition offer the services of accredited experts to help your business to design and execute your cloud strategy.

Main Areas of Expertise Serviced by Progent for Companies in Palmdale, California
Progent's nationwide team of world-class experts provides help for virtually all aspects of information technology found in businesses of all sizes. Practice areas served by Progent in and around Palmdale include:

Support Delivery Alternatives for Palmdale, California Businesses
Progent has a selection of options for providing small businesses and local governments with cost-effective computer services for technical support, consulting, hosting, and network management outsourcing. Progent's model for providing network support is based on the Call Center operational structure common to larger IT support organizations. Progent's Help Desk Support Mechanism ensures rapid response, comprehensive service documentation, reliable follow-up, and strict cost control across an array of IT service delivery modes that include remote repairs, onsite help, top-level consulting, plus server hosting.

  • Online Support
    Progent’s Technical Response Center (TRC) offers emergency and scheduled remote assistance for Windows, Linux, Apple Mac, and Cisco-based systems in the U.S. and worldwide. Progent's seasoned support professionals can help clients to troubleshoot and repair hardware and software problems without the cost or time loss of on-premises service visits. The background of Progent's IT consultants allows them to handle most network problems rapidly. For the most challenging issues, Progent's depth of expertise allows the support team to escalate troubleshooting tasks to world-class subject matter experts. Progent offers a convenient, web-based registration procedure for first-time customers to accommodate urgent situations and Progent bills by the minute with zero sign-up fees or minimums, so you are invoiced only for the support you get. Specialists available online include Cisco-qualified CCIE network engineers, Microsoft-qualified MCSE consultants, and CISM-certified security engineers. Learn more information concerning Progent's online computer support services.

  • On-site Support
    Progent provides onsite technical assistance for registered customers in larger cities in the United States. Progent's on-site service technicians can work in tandem with Progent's remote support experts to give small companies the ideal combination: on-premises support technicians when you need them plus the on-line expertise of Progent's seasoned team of IT engineers, security specialists, and business software programmers. The wait time for on-site service calls is typically less than one business day. Progent requires no sign-up or retainer charge for registering as a Progent customer for on-premises support. Find out more details about how and why to sign up for Progent's onsite network support.

  • Phone Support
    Progent's Help Desk Services are intended for all companies who require fast and dependable support from an online Contact Center with effective telephone assistance, remote troubleshooting tools, and sufficient technical strength for all needed escalation. Because small and midsize businesses typically have tight information technology budgets and can provide scant management bandwidth for dealing with IT support tasks, Progent's Helpdesk Outsourcing Services can be the most efficient way to ensure that small business information networks stay up and running. Learn more concerning Progent's Helpdesk services.

  • IT Consulting Services
    Progent offers small and midsize businesses budget-friendly availability of world-class consultants who can deliver help with critical products and technologies including
  • Windows Server 2019 migration consulting, Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Microsoft Windows Server and application expertise, Cisco network architecture, network protection consulting, non-stop it system design, server virtualization solutions, plus configuration, customization and support for business programs such as accounting, ERP and MRP, business analytics, CRM, and office productivity packages. Progent can help with one-time projects such as site relocations and major software upgrades, extended projects like management analytics software programming and support, relational database software programming and DBA services, and web development, continuing services including System Center 2012 Operations Manager support and Operations Manager 2016 consulting for network health monitoring and system administration, or urgent services such as disaster recovery and malware removal.

  • Application Server Hosting
    Progent can host critical applications such as Microsoft Exchange Server and SQL Server to provide small companies with greater levels of dependability, protection, and recoverability than is feasible with the type of internal data center that is achievable for the majority of small and midsize organizations. Because Progent uses the same data centers that host the gear of many of the planet's largest IT organizations, Progent can eliminate the investment in building and maintaining the infrastructure needed for enterprise-class environmental control, electrical failover, and uninterruptible Internet connectivity. For hosted applications, Progent can also ensure that upgrades and service packs stay updated, security and performance is constantly monitored, and systems are consistently archived and available for full and rapid restoration. Learn more about Progent's hosting services for Exchange and other critical applications.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting provides complete hosting services for all of a small or midsize company's production servers in an environment that not only delivers the top degree of fault-tolerance and expandability but that is in addition simple for customers to transfer to another service firm or to move in-house when your circumstance warrants it. Progent's Private Cloud hosting service is structured around tested virtual server technologies that allow companies with mixed environments to benefit significantly on the expense of hardware, infrastructure maintenance, and network management while getting world-class reliability and an unparalleled degree of vendor flexibility. Unlike conventional SaaS hosting models, Progent's Private Cloud Hosting Service covers all server-based software in one centrally managed service, can handle the multi- platform and loosely standardized environments common with small businesses, and retains ownership of the software licenses in the client's hands so that migrating to a new virtualized host is quick, reliable, and inexpensive. This avoids ending up a captive to a specific hosting provider while still offering all the cost savings associated with ASP and SaaS hosting alternatives.

  • Hybrid Cloud Migration Support
    Progent offers expert online consulting support to help organizations of all sizes connect their IT infrastructure with popular public clouds such as Azure and Amazon Web Services (AWS). Progent can help you to plan and administer hybrid environments that can include Windows and Linux operating systems and applications in either cloud-only solutions or in hybrid network models that combine on-premises IT assets along with public clouds. To help you to incorporate cloud services with networks, Progent can provide a range of public cloud integration support services such as Office 365 integration with on-premises installations of Exchange, Azure planning and integration consulting, Amazon Web Services cloud integration support, and Amazon Web Marketing Service programming and debugging. Progent has more than 15 years of background delivering advanced consulting services online, and Progent can make sure you successfully carry out your cloud integration initiatives on schedule and within your budget.
Progent's Fixed-price Managed Services for Outsourcing IT Monitoring and Management
Progent's value-priced ProSight portfolio of network management outsourcing services is intended to provide small and mid-size organizations with enterprise-class support and cutting-edge technology for all facets of information assurance and compliance. ProSight managed services offered by Progent include:
  • ProSight Active Security Monitoring (ASM): Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection solution that utilizes cutting edge behavior analysis tools to guard endpoints as well as servers and VMs against modern malware attacks like ransomware and email phishing, which easily evade traditional signature-based anti-virus tools. ProSight Active Security Monitoring protects on-premises and cloud-based resources and provides a unified platform to automate the entire malware attack progression including filtering, identification, mitigation, remediation, and forensics. Top features include single-click rollback with Windows Volume Shadow Copy Service and automatic network-wide immunization against new threats. Learn more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection: Unified Endpoint Protection
    ProSight Enhanced Security Protection (ESP) services offer economical in-depth protection for physical servers and VMs, desktops, smartphones, and Microsoft Exchange. ProSight ESP uses contextual security and modern behavior analysis for continuously monitoring and responding to security assaults from all vectors. ProSight ESP offers two-way firewall protection, intrusion alerts, endpoint management, and web filtering via leading-edge tools packaged within one agent accessible from a single control. Progent's security and virtualization consultants can assist you to design and implement a ProSight ESP deployment that addresses your company's specific needs and that allows you achieve and demonstrate compliance with legal and industry data security standards. Progent will assist you define and configure policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alerts that call for immediate attention. Progent can also assist you to set up and test a backup and restore solution such as ProSight Data Protection Services so you can recover rapidly from a destructive cyber attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Exchange filtering.

  • ProSight DPS: Managed Backup
    ProSight Data Protection Services offer small and mid-sized businesses a low cost end-to-end service for secure backup/disaster recovery (BDR). For a fixed monthly price, ProSight Data Protection Services automates and monitors your backup processes and enables fast recovery of critical files, apps and virtual machines that have become lost or corrupted as a result of hardware breakdowns, software glitches, disasters, human mistakes, or malware attacks like ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, apps, system images/, plus Hyper-V and VMware images/. Critical data can be backed up on the cloud, to a local storage device, or to both. Progent's backup and recovery specialists can provide world-class expertise to configure ProSight DPS to to comply with government and industry regulatory requirements like HIPPA, FINRA, and PCI and, whenever necessary, can assist you to recover your critical data. Find out more about ProSight DPS Managed Cloud Backup and Recovery.

  • ProSight WAN Watch: Infrastructure Management
    ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and affordable for smaller organizations to map, monitor, reconfigure and troubleshoot their networking hardware such as switches, firewalls, and wireless controllers plus servers, printers, endpoints and other devices. Incorporating state-of-the-art RMM technology, WAN Watch ensures that infrastructure topology diagrams are kept current, captures and displays the configuration of almost all devices connected to your network, monitors performance, and generates notices when potential issues are discovered. By automating time-consuming management activities, ProSight WAN Watch can cut hours off common tasks like network mapping, expanding your network, finding appliances that need critical software patches, or isolating performance issues. Find out more details about ProSight WAN Watch network infrastructure management services.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email security platform that incorporates the services and infrastructure of top data security companies to provide centralized control and comprehensive security for all your email traffic. The powerful architecture of Progent's Email Guard combines cloud-based filtering with an on-premises gateway appliance to provide advanced protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. The Cloud Protection Layer acts as a first line of defense and keeps the vast majority of unwanted email from reaching your security perimeter. This decreases your exposure to inbound attacks and saves network bandwidth and storage space. ProSight Email Guard's on-premises gateway device adds a further level of analysis for incoming email. For outgoing email, the on-premises security gateway provides AV and anti-spam protection, protection against data leaks, and email encryption. The onsite gateway can also help Microsoft Exchange Server to track and safeguard internal email traffic that stays within your security perimeter. Learn more about Progent's Email Guard spam filtering, virus defense, email content filtering and data loss prevention.

  • ProSight LAN Watch: Server and Endpoint Remote Monitoring
    ProSight LAN Watch is Progent’s server and desktop monitoring managed service that uses state-of-the-art remote monitoring and management (RMM) techniques to keep your IT system running efficiently by tracking the state of vital assets that drive your business network. When ProSight LAN Watch detects a problem, an alarm is sent immediately to your designated IT personnel and your Progent consultant so all potential issues can be addressed before they have a chance to impact productivity Learn more about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small organization can have its critical servers and applications hosted in a secure fault tolerant data center on a high-performance virtual machine host set up and managed by Progent's IT support experts. With the ProSight Virtual Hosting model, the customer retains ownership of the data, the operating system software, and the applications. Because the environment is virtualized, it can be moved easily to a different hardware solution without requiring a time-consuming and difficult reinstallation process. With ProSight Virtual Hosting, your business is not tied one hosting service. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, update, find and safeguard data related to your IT infrastructure, procedures, applications, and services. You can quickly find passwords or serial numbers and be alerted automatically about upcoming expirations of SSL certificates or domains. By updating and organizing your IT documentation, you can save as much as half of time thrown away trying to find vital information about your network. ProSight IT Asset Management includes a centralized repository for storing and sharing all documents related to managing your network infrastructure like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers advanced automation for collecting and relating IT information. Whether you’re making improvements, performing maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the data you need the instant you need it. Learn more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and low-cost alternative for small and medium-size organizations to get an objective assessment of the health of their IT system. Based on some of the top remote monitoring and management tools in the industry, and overseen by Progent's certified group of information technology professionals, ProSight Network Audits show you how closely the configuration of your essential network assets adhere to leading practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver instant ROI like a cleaner Active Directory (AD) environment. Both versions also come with a year of state-of-the-art remote network monitoring and management. Advantages can include lower-cost network management, better compliance with government and industry security requirements, more efficient utilization of IT assets, quicker problem resolution, more dependable backup and restore, and less downtime. See more information about ProSight Network Audits IT infrastructure review.

Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is a low-cost service based on a brief phone discussion with a Progent backup/recovery consultant. The fact-finding interview is designed to help evaluate your company's preparedness to stop or recover rapidly following an attack by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you personally to gather information concerning your existing AV defense and backup/recovery system, and Progent will then deliver a custom Basic Security and Best Practices Report detailing how you can follow industry best practices to build a cost-effective AV and backup/recovery environment that aligns with your business needs. For more information, visit Progent's ProSight Ransomware Preparedness Report Service.

Unique Advantages of Working with Progent
As a Microsoft-certified Partner and Small Business Specialist, Progent is a recognized expert at the core network software and productivity applications important to most small and mid-size businesses. As a Cisco-certified partner, Progent also offers help for an ever more sophisticated collection of network technologies including PIX and ASA firewalls, routers and switches, VoIP options, and wireless connectivity. Furthermore, Progent's CISSP-certified cybersecurity consultants, CISM-authorized security engineers, CISA-certified security audit specialists and GIAC-certified information assurance professionals can provide a company-wide view of network security and can help with advanced security programs like SIEM solutions to help enterprises comply with business guidelines and government requirements for IT data protection and incident reporting.

The breadth and size of Progent's engineering team bring a unique array of advantages to customers trying to maximize the business value of their information network within a reasonable budget. These advantages include:

  • Best Practices
    Progent’s staff of Microsoft and Cisco qualified experts average longer than a decade of hands-on professional experience, in the trenches of network service, executing a wide range of IT tasks for a large array of clients. Every Progent consultant shares a proven set of personal best practices which are combined into shared best practices training that Progent teaches its consulting personnel. This ensures that you get not just world-class IT capability, but also a consultant with field-tested approaches for fixing real-world network problems rapidly. Find out more about Progent's best practices for network consulting.

  • Value Pricing Model
    Progent's pricing model is to charge for phone support and in-person help by the minute. As a result, you are invoiced exclusively for delivered support. Progent does not demand a higher rate for off-hours or emergency service, and Progent does not bill for travel except for urgent calls where on-site time is less than 4 hours. Also, Progent applies no service activation charge and requires no monthly commitment for services provided during normal working hours. Many service firms impose substantial minimum fees or charge in increments of a quarter hour or longer. Progent's small pricing granularity avoids big bills for fast fixes. Another advantage of by-the-minute invoicing is that you are less tempted to allow incipient issues to stay unaddressed until they grow into major problems. Learn more concerning Progent's value pricing for IT outsourcing.

  • Comprehensive Reporting of IT Support
    Progent has developed a comprehensive support reporting system that stores and formats detailed documentation for all delivered services. Unlike many independent consultants or local service organizations who provide scant documentation or details of services done, each service delivered by Progent is accompanied by comprehensive documentation. Each Progent staff member has access to the service documentation given by each consultant to every customer. The discipline of documenting and archiving support activity allows more effective service and eliminates a variety of typical misfortunes such as when a support client is virtually held captive to a consultant who won’t let go of vital service information. Learn additional information concerning Progent's documentation of IT outsourcing services.

  • Information Transfer
    Progent is committed to knowledge transfer from Progent's consultants to customers. By teaching customers to resolve technical issues that are within their comfort zone, Progent is able to focus on delivering high-value skills where Progent has few competitors. Small companies who work with freelance service providers or who employ in-house IT staffs gain when Progent passes on information about new technology and tested processes to make their IT environments more robust, protected, and productive. Find out more details about Progent's knowledge transfer services.

How to Contact Progent
If your Palmdale, California business wants to contact Progent about network outsourcing, consulting, or tech support, phone 800-993-9400 or see Contact Progent.

Immediate Online Technical Assistance
For fast online support, you can contact Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).















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