Affordable Network Support from Microsoft premier Professionals for Businesses in Palmdale, CA
By offering world-class know-how whenever you require it, making available in-depth expertise for critical business applications, providing high-value services such as virtual data center hosting, invoicing solely for services you receive, and charging no sign-up fees or retainers for standard services, Progent helps your company to increase the competitive value of your It system and cut support costs. Progent understands that network security, reliability, and efficiency are as important to small businesses as to large enterprises but that smaller organizations lack the economy of scale to invest heavily in computer networks and internal support staffs. Progent's fundamental competitive advantage is that no IT support firm can match Progent's capability to provide the IT support your business requires whenever you need it and at a cost you can justify.
For larger companies, Progent can provide co-sourcing and project management services to add to the skills of your internal IT support staff. This can save money and help meet schedules for big projects like software development, disaster recovery planning, network security audits, merging datacenters, or software migrations.
Progent can also provide the services of accredited experts to assist your company to plan and implement your cloud computing strategy.
Key Products and Technologies Supported by Progent for Businesses in Palmdale, California
Progent's national team of certified experts offers help for virtually all aspects of information technology used by businesses of any size. Practice areas served by Progent in and around Palmdale include:
Support Delivery Options Available for Palmdale, California Businesses
Progent has a variety of options for providing small and midsize businesses and local governments with affordable IT services for troubleshooting, consulting, and network administration. Progent's model for providing IT support services is built on the Call Center structure familiar to big IT support organizations. Progent's Help Desk Service Mechanism ensures rapid support, comprehensive service documentation, reliable follow-up, and tight cost control across an array of IT support delivery options that include online troubleshooting, onsite support, and high-end consulting.
Progent's Low-Cost Managed Services for Outsourcing IT Monitoring and Management
- Online Service
Progentís Technical Response Center (TRC) offers emergency and routine online assistance for Microsoft Windows, Linux, Apple OS X, and Cisco-based environments in the United States and worldwide. Progent's certified service experts can assist clients to analyze and repair hardware and software issues without the expense or delay of on-premises support visits. The experience of Progent's network engineers allows them to handle the majority of network problems quickly. For the most complex issues, Progent's breadth of expertise makes it possible to escalate troubleshooting tasks to world-class specialists. Progent offers a streamlined, web-accessible registration process for new clients to accommodate emergency situations and Progent bills by the minute with no startup charges or minimums, so you are invoiced only for the help you receive. Experts available online include Cisco-premier CCIEs, Microsoft-Certified MCSEs, and GIAC-certified security professionals. Learn additional details about Progent's remote computer troubleshooting services.
- On-site Support
Progent provides on-site computer support for signed-up customers in larger cities in the United States. Progent's on-site support technicians can operate in tandem with Progent's remote service experts to deliver small businesses the best of both worlds: hands-on support professionals when you need them plus the on-line help of Progent's worldwide team of IT engineers, security professionals, and business software developers. The wait time for in-person service calls is usually less than one business day. There is no sign-up or retainer fee for becoming a Progent customer for on-premises support. Find out more details concerning how and why to sign up for Progent's onsite network support services.
- Help Desk Call Center
Progent's Standard Help Desk Services provide small organizations an end-to-end solution that manages all facets of online Level 1 desktop support from initial requests through trouble ticket generation, screen sharing, progress tracking, problem solving, and management reports. Progent offers help desk services at a substantial discount from Progent's normal desktop support rates, and Progent can provide the option of fast as-needed escalation to Level 2 and Level 3 experts to resolve the most issues. For details, visit Online Help Desk Services.
- Consulting Expertise
Progent offers small and midsize businesses budget-friendly access to enterprise-class consultants who can deliver assistance with critical technologies such as
- Microsoft Windows Server 2019 migration services, Microsoft Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Microsoft Windows Server support, Cisco network infrastructure, company-wide network protection engineering, high availability it system design, virtual server solutions, plus configuration, customization and training for small business software including accounting, operations, reporting, sales automation, and productivity suites. Progent can help with one-time projects such as office relocations and massive software upgrades, extended initiatives like business information application programming and customization, relational database software development and DBA services, and web development, on-going support including Microsoft System Center 2012 Operations Manager (SCOM 2012) expertise and SCOM 2016 consulting for network health monitoring and network management, or urgent services such as data restoration and virus cleanup.
- Private Cloud Hosting
Progent's Private Cloud hosting service offers full hosting for the entirety of a small or midsize organization's servers in a setting that not only provides the highest level of availability and extensibility but that is in addition convenient for clients to migrate to a different support provider or to bring internally when your business situation calls for it. Progent's Private Cloud hosting is structured around tested virtual server techniques that permit small businesses with multi-vendor networks to save significantly on the costs of capital equipment, infrastructure maintenance, and network management while achieving world-class availability and an unprecedented level of vendor flexibility. Unlike conventional Software as a Service hosting models, Progent's Private Cloud Hosting Service encompasses all server-based applications in a single centrally managed package, can handle the multi- platform and loosely standardized environments common with smaller companies, and retains control of the software in the client's hands so that migrating to a new virtual host is quick, safe, and inexpensive. This avoids ending up a prisoner of a single hosting provider while still providing all the cost savings related to ASP and SaaS hosting services.
- Hybrid Cloud Migration Services
Progent can provide expert online consulting to help organizations of any size integrate their networks with popular public clouds including Azure and Amazon Web Services. Progent can help your it team to plan and manage cost-effective ecosystems that can include Windows and Linux systems and apps in either cloud-centric systems or in hybrid network models that combine physical resources as well as cloud services. To assist you to integrate cloud services with physical datacenters, Progent offers a range of public cloud migration services that include Office 365 integration solutions with on-premises Exchange deployments, Microsoft Azure design and deployment consulting, Amazon Web Services cloud integration support, Amazon Web Marketing Service development and debugging, and Google Cloud Platform planning and integration expertise. Progent has more than 20 years of experience delivering advanced consulting support online, and Progent can help you successfully carry out your cloud migration projects on schedule and affordably.
Progent's affordable ProSight line of network monitoring and management services is intended to provide small and mid-size businesses with enterprise-class support and cutting-edge technology for all facets of information assurance. Managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring (ASM): Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that incorporates cutting edge behavior machine learning technology to guard endpoints and servers and VMs against modern malware attacks like ransomware and file-less exploits, which routinely get by traditional signature-based anti-virus tools. ProSight Active Security Monitoring protects local and cloud resources and provides a unified platform to automate the entire threat progression including protection, detection, mitigation, remediation, and post-attack forensics. Key features include one-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against newly discovered attacks. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Unified Endpoint Security
Progent's ProSight Enhanced Security Protection services deliver affordable multi-layer security for physical and virtual servers, desktops, mobile devices, and Microsoft Exchange. ProSight ESP utilizes adaptive security and advanced heuristics for round-the-clock monitoring and responding to cyber assaults from all vectors. ProSight ESP provides firewall protection, penetration alerts, endpoint control, and web filtering through cutting-edge tools incorporated within a single agent accessible from a single console. Progent's security and virtualization experts can assist your business to plan and configure a ProSight ESP deployment that meets your organization's unique needs and that helps you prove compliance with government and industry information security standards. Progent will assist you specify and configure policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alarms that require immediate action. Progent's consultants can also help you to set up and test a backup and restore system like ProSight Data Protection Services (DPS) so you can recover rapidly from a destructive security attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Microsoft Exchange email filtering.
- ProSight DPS: Managed Backup and Recovery
ProSight Data Protection Services from Progent provide small and mid-sized businesses a low cost end-to-end service for reliable backup/disaster recovery. Available at a fixed monthly price, ProSight Data Protection Services automates your backup processes and enables fast recovery of vital data, applications and virtual machines that have become lost or corrupted due to component failures, software bugs, disasters, human error, or malicious attacks like ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, apps, system images, as well as Hyper-V and VMware images/. Important data can be backed up on the cloud, to an on-promises storage device, or to both. Progent's BDR specialists can provide world-class support to configure ProSight DPS to to comply with regulatory standards such as HIPAA, FINRA, PCI and Safe Harbor and, when needed, can help you to recover your critical data. Learn more about ProSight DPS Managed Backup and Recovery.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
ProSight WAN Watch is a network infrastructure management service that makes it simple and affordable for small and mid-sized businesses to map, monitor, reconfigure and debug their networking appliances like routers and switches, firewalls, and load balancers plus servers, endpoints and other devices. Incorporating state-of-the-art RMM technology, WAN Watch ensures that network maps are always current, captures and displays the configuration of virtually all devices on your network, monitors performance, and sends alerts when potential issues are detected. By automating time-consuming management and troubleshooting activities, ProSight WAN Watch can knock hours off ordinary chores such as network mapping, expanding your network, locating appliances that need important updates, or isolating performance problems. Learn more about ProSight WAN Watch infrastructure management services.
- ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
ProSight Email Guard is Progent's email filtering and encryption solution that incorporates the services and infrastructure of leading data security companies to provide web-based control and world-class protection for your inbound and outbound email. The hybrid architecture of Email Guard combines cloud-based filtering with an on-premises security gateway device to provide complete defense against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-based malware. The Cloud Protection Layer acts as a preliminary barricade and blocks most unwanted email from reaching your network firewall. This reduces your vulnerability to external threats and saves network bandwidth and storage. ProSight Email Guard's onsite gateway appliance provides a further level of inspection for inbound email. For outbound email, the on-premises security gateway offers anti-virus and anti-spam protection, policy-based Data Loss Prevention, and encryption. The on-premises gateway can also help Microsoft Exchange Server to track and protect internal email that stays within your security perimeter. Learn more about Progent's Email Guard spam filtering, virus blocking, email content filtering and data loss protection.
- ProSight LAN Watch: Server and Endpoint Monitoring and Management
ProSight LAN Watch is Progentís server and desktop monitoring service that uses advanced remote monitoring and management techniques to keep your network running efficiently by checking the health of critical computers that drive your information system. When ProSight LAN Watch detects a problem, an alert is sent automatically to your designated IT personnel and your Progent consultant so all looming issues can be resolved before they can impact your network Learn more about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small organization can have its critical servers and applications hosted in a secure fault tolerant data center on a high-performance virtual host configured and maintained by Progent's network support experts. With the ProSight Virtual Hosting model, the customer owns the data, the OS software, and the apps. Because the environment is virtualized, it can be ported easily to an alternate hardware solution without requiring a lengthy and technically risky configuration procedure. With ProSight Virtual Hosting, your business is not locked into one hosting provider. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, maintain, retrieve and protect information about your network infrastructure, procedures, business apps, and services. You can instantly locate passwords or IP addresses and be alerted automatically about upcoming expirations of SSL certificates or warranties. By cleaning up and organizing your IT documentation, you can save as much as 50% of time wasted looking for vital information about your IT network. ProSight IT Asset Management includes a common repository for holding and sharing all documents required for managing your business network like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also supports a high level of automation for collecting and relating IT information. Whether youíre planning enhancements, doing regular maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the knowledge you need as soon as you need it. Learn more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and low-cost alternative for small and mid-size organizations to obtain an objective assessment of the health of their network. Based on a selection of the leading remote monitoring and management tools in the industry, and overseen by Progent's certified group of information technology professionals, ProSight Network Audits show you how closely the deployment of your essential network devices conform to industry best practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver immediate benefits such as a more manageable Active Directory (AD) system. Both versions also include a year of advanced remote network monitoring and management. Advantages can include simpler network management, better compliance with government and industry security standards, more efficient utilization of network resources, quicker troubleshooting, more dependable backup and restore, and less downtime. See more about ProSight Network Audits network infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is an affordable service based on a phone discussion with a Progent backup/recovery consultant. The fact-finding interview is designed to evaluate your company's preparedness either to stop or recover quickly after an attack by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you directly to gather information concerning your existing antivirus tools and backup platform, and Progent will then deliver a custom Basic Security and Best Practices Report detailing how you can follow industry best practices to create an efficient AV and backup system that aligns with your business requirements. For details, refer to The ProSight Ransomware Preparedness Report.
Special Benefits of Teaming with Progent
As a Microsoft-certified Partner and Small Business Specialist, Progent is an acknowledged leader in supporting the core network software and office productivity programs important to the majority of small and mid-size companies and local governments. As a Cisco-certified partner, Progent also offers help for an ever more complex collection of infrastructure technologies including PIX and ASA firewalls, switches, routers, VoIP solutions, and wireless connectivity. In addition, Progent's
CISSP-Certified cybersecurity experts,
CISM-qualified security engineers, CISA-certified security audit specialists and GIAC-qualified information assurance experts offer a company-wide perspective on system protection and can help with complex security programs such as SIEM solutions to help companies meet business guidelines and statutory regulations for network information security and reporting.
The scope and size of Progent's engineering team bring a powerful array of advantages to organizations trying to increase the business value of their IT network within a realistic budget. These advantages include:
- Best Industry Service Methodology
Progentís team of Microsoft and Cisco Premier Certified experts average more than a decade of hands-on industry experience, at the forefront of network service, performing a broad variety of IT tasks for a large mix of clients. Every Progent support professional shares a proven collection of personal best practices which are combined into company-wide best practices standards that Progent teaches its consulting team. This ensures that you get not just world-class IT help, but also a consultant with proven methods for repairing actual network problems quickly.
Read more details about Progent's best practices for network consulting.
- Efficient Pricing
Progent's pricing policy is to charge for online service and in-person visits by the minute. Consequently, you pay only for delivered support. Progent does not demand a higher rate for off-hours or emergency service, and Progent does not charge for travel time except for emergency support where on-site time is less than four hours. Also, Progent applies no startup fee and requires no monthly commitment for services delivered during normal working hours. Many support organizations impose substantial minimum payments or bill in increments of fifteen minutes or more. Progent's one-minute billing granularity does away with king-size invoices for quick solutions. Another advantage of by-the-minute pricing is that you will be less inclined to allow less critical problems to fester until they become big ones.
Learn more about Progent's value pricing for IT outsourcing.
- Comprehensive Reporting of Network Support
Progent has developed a comprehensive service reporting system that records and organizes complete documentation for all delivered services. Unlike some freelance consultants or small service firms who provide minimal documentation or details of tasks done, each service provided by Progent is tracked by comprehensive documentation. Each Progent staff member has access to the support reports given by every consultant to each client. The practice of detailing and archiving support records results in more effective service and eliminates a variety of typical misfortunes such as when a service customer is effectively held hostage to a consultant who refuses to let go of the keys to the kingdom.
Learn more details concerning Progent's documentation of IT outsourcing services.
- Knowledge Transfer
Progent practices information transfer from Progent's support experts to clients. By teaching customers to deal with problems that are within their comfort zone, Progent can focus on offering high-value services where Progent faces few competitors. Small businesses who utilize independent service providers or who employ internal support personnel benefit when Progent transfers information about new technology and tested processes to make their networks more reliable, protected, and productive.
Find out more about Progent's knowledge transfer services.
In case your Palmdale, California company wants to contact Progent to find out about network outsourcing, consulting, or technical support, call 800-993-9400 or visit Contact Progent.
Immediate Remote Network Support
For fast remote help, you can contact Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).