Palmdale, CA Online Help from World-class Computer Troubleshooting Professionals
Progent's computer help services can deliver your Palmdale, CA company cost-effective and consistent access to Microsoft and Cisco certified computer professionals. By providing network consulting help when you need it, offering advanced expertise for mission-critical technologies, delivering unique support such as 24x7 server monitoring, and charging only for services you receive, Progent gives your Palmdale, California company an affordable solution for optimizing the productivity and profitability of small-scale business information systems. If you maintain a local datacenter, connect to cloud-based resources, or manage a hybrid cloud/on-premises solution, Progent is the intelligent choice for organizations to create and manage a reliable and safe IT network and to benefit from quick access to the experienced help typically available only to businesses who are able to support a sizeable internal IT staff.
For mid-size and large companies, Progent can provide co-sourcing and project management support to supplement the technical skills of your internal network support personnel. Co-sourcing can save money and help meet schedules for big IT initiatives like application development, disaster recovery planning, network security audits, merging datacenters, or technology migrations and upgrades.
Progent can also provide the services of accredited experts to assist your company to plan and execute your cloud computing strategy.
Key Products and Technologies Serviced by Progent for Business Networks in Palmdale, California
Progent's nationwide team of world-class consultants offers help for virtually all facets of network systems found in companies of all sizes. Technologies served by Progent in and around Palmdale include:
Support Delivery Options Available for Palmdale, California Businesses
Progent has a variety of alternatives for providing small and midsize businesses and local governments with affordable computer services for troubleshooting, system architecture, hosting, and IT administration. Progent's model for delivering IT support services is based on the Help Desk Call Center structure common to larger IT support groups. Progent's Help Desk Service Mechanism ensures fast response, comprehensive activity documentation, consistent follow-up, and tight expense monitoring across a range of IT support delivery modes that include remote repairs, in-person help, high-end consulting, as well as server and application hosting.
Progent's Fixed-price Managed Services for Outsourcing IT Management
- Online Support
Progentís Technical Response Center offers urgent and scheduled online support for Windows, Linux, Apple Mac, and Cisco-based environments in the U.S. and worldwide. Progent's certified support professionals can help customers to troubleshoot and fix hardware and software problems without the cost or time loss of on-premises support visits. The experience of Progent's IT consultants allows them to handle most IT problems rapidly. For the toughest problems, Progent's breadth of knowledge makes it possible to escalate support calls to world-class subject matter experts. Progent provides a convenient, web-based signup procedure for first-time customers to accommodate urgent network problems and Progent charges per minute with zero sign-up charges or minimums, so you pay only for the assistance you get. Experts available online include Cisco-premier CCIEs, Microsoft-Premier MCSE consultants, and GIAC-certified security engineers. Learn additional details about Progent's remote network support expertise.
- On-site Support
Progent provides on-site technical support for registered customers in major metropolitan areas in the U.S. Progent's on-site support personnel can work in tandem with Progent's remote service experts to deliver small businesses the best of both worlds: in-person service professionals when you need them plus the remote help of Progent's seasoned staff of network consultants, security specialists, and business application programmers. The response time for on-site service visits is usually under one business day. There is no start-up or retainer charge for registering as a Progent client for on-premises service. Find out more details about why to register for Progent's in-person computer service.
- Help Desk Call Center
Progent's Helpdesk Services are intended for small and midsize businesses and local governments who require fast and dependable support from a professional Help Desk with efficient telephone support, remote troubleshooting tools, and enough technical strength for all needed problem escalation. Since smaller businesses usually are constrained by limited information technology budgets and can spare scant management bandwidth for dealing with IT support, Progent's Help Desk Call Center Outsourcing Services can be the most efficient way to make sure that business information networks are always up and running. Read more about Progent's Contact Center services.
- IT Consulting Services
Progent offers small and midsize businesses budget-friendly availability of enterprise-class IT professionals who can deliver assistance with vital technologies including
- Windows Server 2019 migration services, Microsoft Windows 2016 Hyper-V hybrid cloud solutions, Microsoft Windows Server and application expertise, Cisco network infrastructure, network security consulting, high availability it system engineering, server virtualization strategies, plus integration, customization and support for business applications such as financials, operations, reporting, sales automation, and office productivity suites. Progent can provide assistance with one-shot projects such as office relocations and major software upgrades, longer term projects such as management information application programming and support, database application programming and DBA support, and web design, on-going support including System Center 2012 Operations Manager (SCOM 2012) expertise and Operations Manager 2016 consulting for network monitoring and system management, or emergency services like data restoration and virus cleanup.
- Application Hosting
Progent offers hosting for key business applications such as Exchange Server and Microsoft SQL in order to provide small and midsize companies with greater degrees of availability, protection, and recoverability than is possible using the type of on-site data center that is achievable for most small organizations. Because Progent utilizes the same facilities that host the gear of some of the world's biggest IT organizations, Progent can save you the investment in creating and managing the infrastructure needed for world-class cooling, electrical backup, and uninterruptible Internet connectivity. For managed application servers, Progent can also see to it that patches and revisions remain updated, protection and performance is constantly tracked, and systems and data files are consistently backed up and ready for full and rapid restoration. Learn additional information concerning Progent's hosting services for Microsoft Exchange Server and other mission-critical applications.
- Private Cloud Hosting Services
Progent's Private Cloud hosting offers complete hosting services for the entirety of a small company's servers in a setting that not only delivers the highest degree of dependability and extensibility but that is also easy for clients to migrate to another support provider or to bring internally whenever your situation warrants it. Progent's Private Cloud hosting service is founded on mature virtual server technologies that allow companies with multi-vendor networks to save significantly on the costs of hardware, infrastructure support, and IT administration while getting enterprise-class availability and an unprecedented degree of vendor flexibility. In contrast to conventional SaaS hosting offerings, Progent's Private Cloud Hosting encompasses all server-based applications in one centrally managed package, can handle the mixed- OS and loosely standardized environments typical of smaller companies, and retains ownership of the software licenses in the customer's possession so that moving to a new virtual host is quick, reliable, and affordable. This avoids ending up a prisoner of a specific hosting provider while still offering all the savings related to SaaS hosting alternatives.
- Hybrid Cloud Planning and Integration Support
Progent offers expert online support services to help organizations of any size connect their networks with leading public clouds such as Azure and Amazon Web Services (AWS). Progent can assist you to design and manage cost-effective environments that can include Windows and Linux systems and applications in both cloud-based systems or in hybrid topologies that seamlessly combine local IT assets as well as cloud services. To assist you to integrate public clouds with physical datacenters, Progent can provide a variety of public cloud integration support services that include Office 365 Exchange Online integration with on-premises installations of Exchange, Azure design and deployment consulting, Amazon Web Services cloud migration, and Amazon Web Marketing Service (WMS) development and debugging. Progent has over 15 years of background providing high-level consulting expertise online, and Progent can make sure you successfully carry out your cloud integration initiatives quickly and within your budget.
Progent's low-cost ProSight portfolio of network management outsourcing services is designed to provide small and mid-size organizations with enterprise-class support and cutting-edge technology for all facets of information assurance. Managed services available from Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Next Generation Endpoint Protection and Ransomware Recovery
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that utilizes cutting edge behavior-based analysis technology to defend endpoint devices and servers and VMs against new malware attacks like ransomware and email phishing, which easily evade traditional signature-matching AV tools. ProSight ASM protects on-premises and cloud-based resources and offers a unified platform to address the complete malware attack lifecycle including blocking, infiltration detection, containment, remediation, and post-attack forensics. Top capabilities include one-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against new threats. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Unified Physical and Virtual Endpoint Protection
Progent's ProSight Enhanced Security Protection services offer ultra-affordable in-depth security for physical servers and VMs, workstations, mobile devices, and Exchange Server. ProSight ESP uses adaptive security and advanced heuristics for continuously monitoring and responding to cyber assaults from all attack vectors. ProSight ESP offers firewall protection, intrusion alarms, endpoint control, and web filtering via leading-edge tools packaged within a single agent managed from a unified console. Progent's data protection and virtualization consultants can help you to design and configure a ProSight ESP deployment that addresses your company's specific needs and that helps you achieve and demonstrate compliance with government and industry data protection regulations. Progent will assist you define and configure security policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alerts that call for urgent action. Progent can also help your company to install and verify a backup and restore system such as ProSight Data Protection Services (DPS) so you can recover rapidly from a potentially disastrous security attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Microsoft Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services from Progent offer small and mid-sized businesses a low cost and fully managed service for secure backup/disaster recovery (BDR). Available at a fixed monthly price, ProSight Data Protection Services automates your backup processes and enables fast recovery of vital files, applications and VMs that have become lost or corrupted due to hardware failures, software bugs, natural disasters, human mistakes, or malware attacks such as ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware images/. Critical data can be backed up on the cloud, to a local device, or mirrored to both. Progent's backup and recovery consultants can deliver world-class support to configure ProSight Data Protection Services to to comply with government and industry regulatory standards like HIPPA, FIRPA, PCI and Safe Harbor and, whenever needed, can assist you to restore your critical data. Learn more about ProSight DPS Managed Backup.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is a network infrastructure management service that makes it simple and inexpensive for smaller businesses to diagram, track, reconfigure and debug their networking hardware such as switches, firewalls, and load balancers plus servers, printers, endpoints and other devices. Using state-of-the-art RMM technology, WAN Watch ensures that network maps are kept updated, copies and manages the configuration information of almost all devices on your network, monitors performance, and generates alerts when problems are detected. By automating complex network management processes, WAN Watch can knock hours off common tasks such as making network diagrams, expanding your network, finding devices that need critical software patches, or isolating performance bottlenecks. Find out more details about ProSight WAN Watch network infrastructure management consulting.
- ProSight Email Guard: Spam Filtering, Data Leakage Protection and Email Encryption
ProSight Email Guard is Progent's email filtering and encryption platform that uses the technology of top data security vendors to deliver centralized management and world-class protection for all your email traffic. The powerful architecture of Email Guard managed service integrates a Cloud Protection Layer with an on-premises security gateway device to offer complete protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. The cloud filter acts as a preliminary barricade and keeps the vast majority of threats from making it to your network firewall. This reduces your exposure to external attacks and saves network bandwidth and storage. ProSight Email Guard's on-premises gateway appliance provides a deeper layer of analysis for inbound email. For outgoing email, the local gateway offers AV and anti-spam filtering, DLP, and encryption. The onsite security gateway can also assist Microsoft Exchange Server to monitor and safeguard internal email that originates and ends inside your security perimeter. Learn more about Progent's Email Guard spam filtering, virus defense, email content filtering and data leakage prevention.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that uses state-of-the-art remote monitoring and management (RMM) techniques to help keep your network running at peak levels by tracking the state of critical assets that drive your business network. When ProSight LAN Watch uncovers a problem, an alarm is sent immediately to your designated IT staff and your assigned Progent consultant so any potential problems can be resolved before they have a chance to disrupt productivity Find out more details about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small or mid-size business can have its key servers and apps hosted in a protected fault tolerant data center on a fast virtual host configured and managed by Progent's network support experts. With Progent's ProSight Virtual Hosting service model, the customer owns the data, the OS platforms, and the applications. Since the system is virtualized, it can be moved immediately to an alternate hardware solution without requiring a lengthy and technically risky configuration procedure. With ProSight Virtual Hosting, you are not tied a single hosting provider. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, maintain, find and safeguard information about your network infrastructure, procedures, applications, and services. You can quickly find passwords or IP addresses and be warned about impending expirations of SSLs ,domains or warranties. By cleaning up and managing your network documentation, you can save up to half of time spent searching for vital information about your network. ProSight IT Asset Management features a common repository for holding and collaborating on all documents required for managing your network infrastructure such as standard operating procedures and How-To's. ProSight IT Asset Management also offers advanced automation for gathering and associating IT information. Whether youíre making improvements, doing regular maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the data you require the instant you need it. Learn more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and affordable way for small and medium-size businesses to obtain an unbiased assessment of the health of their IT system. Powered by a selection of the top remote monitoring and management (RMM) platforms available, and supervised by Progent's world-class team of IT experts, ProSight Network Audits show you how well the configuration of your essential network devices conform to industry best practices. The Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and provide instant benefits such as a more manageable Active Directory (AD) environment. Both also come with one year of state-of-the-art remote network monitoring and management (RMM). Benefits can include simpler network management, better compliance with information security regulations, more efficient utilization of IT assets, faster troubleshooting, more reliable backup and recovery, and increased uptime. See more about ProSight Network Audits network infrastructure review.
Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is a low-cost service based on a phone interview with a Progent information assurance expert. The fact-finding interview is designed to assess your company's preparedness either to stop or recover rapidly following an attack by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you directly to gather information about your current security profile and backup platform, and Progent will then produce a custom Basic Security and Best Practices Report document describing how you can apply best practices to deploy a cost-effective AV and backup system that meets your business needs. For more information, refer to The ProSight Ransomware Preparedness Report Service.
Why Progent Offers the Right Alternative for Palmdale, California Businesses
Progent's staff size, depth of technical skill, and familiarity with enterprise IT support allow small companies to sidestep the problems associated with over dependence on thinly staffed service organizations or independent consultants.
Working with Progent enables your company to:
- Avoid Excessive Dependence on Freelance Support Consultants
For network support, small companies often rely heavily on freelance engineers. Though freelance support engineers have lower expenses than larger support organizations and can afford to bill apparently smaller fees, they are frequently spread too thin to respond rapidly to urgent situations. If a freelance consultant is occupied with another client, sick, on travelling, or in training, the absence of replacement personnel may force your company to wait for help in case of a crisis. The more your small business expands, system downtime or difficulties with line-of-business programs get more expensive. The money you believed you were conserving on a freelancer can be eaten up fast because of lower productivity. In addition, when freelance engineers confront new problems, the unavailability of a big engineering group to count on for advice forces them to learn with the meter running while your company winds up with the costs for their continuing education.
- Gain Access to Certified Professionals in Advanced IT Solutions
Many small support firms or independent consultants who concentrate on small business network support are capable of providing routine solutions but lack the experience to work efficiently with complex IT infrastructures with a variety of operating systems, many locations, Voice over IP systems, mobile clients, integrated accounting and analytical applications, data-driven web sites, and custom business applications. Progent's experience with global enterprises and Progent's extensive staff of experts can be valuable to your business because big-company environments are inherently complicated, integration issues require thorough knowledge in many technical areas, and achieving an acceptable level of robustness, reliability, and protection requires industry-proven leading practices.
- Create a Firm Foundation for Seamless Growth
Small companies often start with an IT system implemented on a shoestring budget. Lacking a strong architecture, a series of improvised fixes often get thrown onto of a tenuous structure. As a business grows, stability and scalability issues can obstruct the success of the business. These networks require thorough assessment, smart strategic planning, and in-depth expertise to upgrade to an IT infrastructure that will act as the solid foundation to meet current business requirements and support future expansion.
- Work with Solution Consultants, Not Resellers
Smaller businesses need direction and education to navigate through an increasingly complicated maze of IT alternatives available for accelerating growth and improving efficiency. Businesses do not need an IT consultant or support organization that attempts to sell them products. Progent avoids conflicts of interest by not selling any products. Progent sells services only. This permits Progent to match technical support with the genuine needs of clients. Mixing IT consulting and product reselling can result in a conflict where the recommended solution is built around a predetermined technology instead of being based on the true requirements of a client.
How to Contact Progent
In case your Palmdale, California company wants to get in touch with Progent about IT outsourcing, consulting, or tech support, phone 800-993-9400 or refer to Contact Progent.
Fast Remote Technical Assistance
For fast online support, you can call Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).