Affordable Computer Troubleshooting from Microsoft and Cisco premier Professionals for Businesses in Palmdale, CA
By offering world-class support whenever you need it, providing specialized knowledge for key applications, providing innovative services such as virtual server hosting, invoicing only for help delivered, and charging no sign-up fees or retainers for standard services, Progent helps you to maximize the business value of your It network and minimize service expenses. Progent appreciates that network security, reliability, and efficiency are as critical to small businesses as to major enterprises but that smaller organizations lack the economy of scale to spend heavily in computer networks and in-house support staffs. Progent's fundamental value proposition is that no network consulting organization can match Progent's capability to deliver the network support expertise your business needs when you need it and at prices you can justify.
For medium-size and enterprise companies, Progent offers co-sourcing and project management services to reinforce the skills of your in-house network service personnel. This can reduce expenses and help meet schedules for major projects such as application programming, disaster recover/business continuity planning, security audits, merging datacenters, or software migrations and upgrades.
Progent can also provide access to certified consultants to help your business to plan and execute your cloud computing strategy.
Primary Practice Areas Supported by Progent's Consultants for Business Networks in Palmdale, California
Progent's national team of industry certified experts offers help for all facets of network systems found in companies of all sizes. Practice areas supported by Progent in Palmdale include:
Support Delivery Alternatives for Palmdale, California Companies
Progent has a variety of options for providing small and midsize companies with cost-effective IT services for troubleshooting, system architecture, hosting services, and network management outsourcing. Progent's paradigm for delivering network support services is built on the Help Desk Call Center structure familiar to big IT support organizations. Progent's Contact Center Support Mechanism ensures rapid support, thorough service records, dependable follow-up, and tight cost control across a range of IT support delivery modes that include remote troubleshooting, on-premises support, top-level consulting, plus server and application hosting.
Progent's Fixed-price Managed Services for Outsourcing IT Monitoring and Management
- Online Service
Progentís Technical Response Center (TRC) offers emergency and scheduled online assistance for Windows, Linux, Apple Mac, and Cisco-based systems in the United States and worldwide. Progent's seasoned service experts can help customers to analyze and repair hardware and software problems without the cost or delay of on-premises service visits. The experience of Progent's network engineers allows them to handle the majority of network issues rapidly. For the most complex problems, Progent's breadth of expertise allows the support team to escalate support calls to advanced subject matter experts. Progent offers a convenient, web-based signup process for first-time customers to address emergency situations and Progent charges per minute with no startup fees or minimums, so you pay only for the help you receive. Specialists you can access online include Cisco-premier CCIEs, Microsoft-Certified MCSE consultants, and GIAC-certified security professionals. Find out additional details concerning Progent's online computer troubleshooting expertise.
- Onsite Service
Progent provides onsite computer support for registered customers in larger cities in the U.S. Progent's onsite service personnel can work in conjunction with Progent's remote service experts to deliver small companies the ideal combination: on-premises support professionals when you need them as well as the on-line help of Progent's seasoned staff of network engineers, security specialists, and business software developers. The wait time for in-person service calls is typically less than 24 hours. There is no sign-up or retainer fee for becoming a Progent client for on-premises support. Find out more details about how and why to sign up for Progent's in-person network support.
- Help Desk Call Center
Progent's Standard Help Desk Services provide smaller organizations a complete service desk solution that handles all aspects of remote desktop technical support from service requests through trouble ticket generation, remote desktop control, status tracking, problem solving, and management reports. Progent provides call desk services at a significant discount off Progent's regular desktop service rates, and Progent offers the option of fast as-needed escalation to subject matter experts to handle the most problems. For details, see Help Desk Services.
- IT Consulting Services
Progent offers small businesses budget-friendly access to enterprise-class IT professionals who can provide help with critical products and technologies including
- Windows Server 2019 migration services, Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Microsoft Windows Server and application expertise, Cisco network architecture, company-wide network security engineering, high availability it system design, virtualization solutions, plus integration, programming and training for business applications including accounting, operations, business analytics, sales automation, and productivity suites. Progent can help with one-shot projects including site relocations and massive system migrations, longer term initiatives like management information application programming and customization, database software programming and DBA support, and web design, continuing support such as Microsoft System Center 2012 Operations Manager expertise and Operations Manager 2016 consulting services for IT infrastructure monitoring and system management, or emergency services such as data restoration and virus removal.
- Application Hosting
Progent can host key business applications such as Microsoft Exchange Server and Microsoft SQL Server in order to provide small and midsize businesses with greater degrees of reliability, protection, and recoverability than is feasible with the type of in-house data center that is practical for most small and midsize businesses. Because Progent uses the same facilities that host the gear of some of the planet's biggest information technology organizations, Progent can eliminate the investment in building and managing the infrastructure required for world-class environmental control, electrical failover, and redundant Internet connectivity. For hosted applications, Progent can also see to it that patches and revisions stay updated, protection and performance is constantly monitored, and systems and data files are regularly backed up and available for full and rapid restoration. Learn more about Progent's hosting services for Exchange Server and other mission-critical applications.
- Private Cloud Hosting Services
Progent's Private Cloud hosting provides comprehensive hosting for all of a small or midsize company's production servers in a setting that not only provides the top level of dependability and scalability but that is in addition easy for clients to transfer to a different support firm or to move in-house if your business situation warrants it. Progent's Private Cloud hosting service is built around tested virtual server techniques that permit small businesses with multi-vendor environments to save significantly on the expense of capital equipment, system maintenance, and IT administration while getting world-class availability and an unparalleled level of vendor flexibility. In contrast to conventional Software as a Service (SaaS) hosting offerings, Progent's Private Cloud Hosting Service encompasses all server-based software in one centrally managed package, can handle the mixed- platform and loosely standardized environments typical of smaller companies, and retains control of the licenses in the customer's hands so that moving to a different virtualized host is quick, safe, and inexpensive. This avoids becoming a prisoner of a specific hosting service while still providing all the savings associated with SaaS hosting alternatives.
- Hybrid Cloud Migration Services
Progent can provide advanced remote support to help companies of any size connect their IT infrastructure with leading public cloud platforms such as Microsoft Azure and Amazon Web Services (AWS). Progent can assist your it team to design and manage cost-effective environments that can include Windows and Linux systems and apps in either cloud-centric solutions or in hybrid network models that seamlessly combine physical resources along with public clouds. To assist you to integrate cloud services with networks, Progent can provide a range of public cloud migration support services such as Office 365 integration with on-premises installations of Exchange, Azure planning and integration consulting, Amazon Web Services (AWS) cloud integration, Amazon Web Marketing Service (WMS) development and debugging, and Google Cloud Platform (GCP) planning and integration consulting. Progent has over 20 years of background providing advanced consulting support online, and Progent can make sure you successfully carry out your cloud integration projects on schedule and affordably.
Progent's affordable ProSight family of managed services is designed to provide small and mid-size businesses with enterprise-class support and cutting-edge technology for all facets of information assurance and compliance. ProSight managed services available from Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Recovery
ProSight Active Security Monitoring is an endpoint protection (EPP) service that incorporates cutting edge behavior analysis technology to guard endpoints as well as servers and VMs against modern malware assaults like ransomware and email phishing, which routinely escape traditional signature-matching anti-virus tools. ProSight ASM safeguards on-premises and cloud-based resources and offers a single platform to manage the entire malware attack progression including blocking, identification, mitigation, remediation, and post-attack forensics. Key features include single-click rollback using Windows VSS and automatic network-wide immunization against new threats. Read more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Unified Physical and Virtual Endpoint Security
ProSight Enhanced Security Protection managed services deliver affordable in-depth protection for physical servers and virtual machines, workstations, smartphones, and Exchange email. ProSight ESP uses contextual security and advanced machine learning for round-the-clock monitoring and responding to cyber assaults from all attack vectors. ProSight ESP offers firewall protection, penetration alarms, endpoint control, and web filtering through cutting-edge tools packaged within one agent accessible from a unified console. Progent's security and virtualization experts can assist you to plan and implement a ProSight ESP environment that meets your organization's unique needs and that helps you achieve and demonstrate compliance with legal and industry information security regulations. Progent will assist you define and configure security policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alarms that require urgent action. Progent can also assist you to set up and test a backup and disaster recovery solution like ProSight Data Protection Services (DPS) so you can recover quickly from a destructive security attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Microsoft Exchange filtering.
- ProSight Data Protection Services: Managed Cloud Backup and Recovery
ProSight Data Protection Services from Progent provide small and mid-sized organizations an affordable and fully managed solution for reliable backup/disaster recovery (BDR). For a low monthly rate, ProSight Data Protection Services automates your backup activities and enables rapid restoration of critical files, applications and virtual machines that have become lost or corrupted due to hardware breakdowns, software bugs, natural disasters, human mistakes, or malware attacks such as ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to an on-promises storage device, or to both. Progent's cloud backup consultants can deliver world-class expertise to set up ProSight DPS to be compliant with government and industry regulatory requirements like HIPPA, FINRA, and PCI and, when necessary, can assist you to restore your business-critical information. Read more about ProSight Data Protection Services Managed Cloud Backup.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is an infrastructure management service that makes it easy and inexpensive for smaller organizations to diagram, monitor, optimize and debug their networking hardware such as switches, firewalls, and access points as well as servers, client computers and other networked devices. Using state-of-the-art RMM technology, ProSight WAN Watch ensures that network diagrams are always current, copies and displays the configuration of virtually all devices on your network, tracks performance, and sends notices when problems are discovered. By automating tedious network management processes, WAN Watch can cut hours off ordinary chores like making network diagrams, reconfiguring your network, locating devices that require important updates, or resolving performance problems. Learn more details about ProSight WAN Watch infrastructure management services.
- ProSight Email Guard: Spam Filtering, Data Leakage Protection and Content Filtering
ProSight Email Guard is Progent's email security platform that uses the services and infrastructure of top data security vendors to deliver centralized control and world-class security for all your inbound and outbound email. The powerful structure of Email Guard combines a Cloud Protection Layer with a local security gateway device to provide advanced defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. The cloud filter acts as a preliminary barricade and keeps the vast majority of threats from reaching your security perimeter. This decreases your exposure to external attacks and conserves network bandwidth and storage. ProSight Email Guard's onsite security gateway device adds a deeper layer of analysis for incoming email. For outbound email, the local gateway provides anti-virus and anti-spam protection, policy-based Data Loss Prevention, and encryption. The local security gateway can also assist Exchange Server to monitor and safeguard internal email traffic that originates and ends inside your security perimeter. Find out more about Progent's Email Guard spam filtering, virus blocking, content filtering and data loss prevention.
- ProSight LAN Watch: Server and Endpoint Monitoring and Management
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that incorporates advanced remote monitoring and management techniques to help keep your network running efficiently by tracking the health of vital computers that power your information system. When ProSight LAN Watch detects a problem, an alert is sent immediately to your designated IT management personnel and your Progent consultant so all potential problems can be addressed before they can impact your network Find out more about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small organization can have its key servers and applications hosted in a secure Tier III data center on a high-performance virtual machine host configured and maintained by Progent's network support experts. With Progent's ProSight Virtual Hosting service model, the client owns the data, the OS platforms, and the apps. Since the environment is virtualized, it can be moved easily to an alternate hardware environment without a time-consuming and technically risky configuration process. With ProSight Virtual Hosting, you are not tied one hosting service. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, maintain, retrieve and protect data about your network infrastructure, processes, business apps, and services. You can quickly locate passwords or serial numbers and be warned about impending expirations of SSLs or domains. By updating and organizing your IT infrastructure documentation, you can save as much as half of time wasted searching for critical information about your IT network. ProSight IT Asset Management features a centralized location for holding and collaborating on all documents related to managing your network infrastructure such as standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers advanced automation for gathering and relating IT data. Whether youíre planning improvements, performing regular maintenance, or responding to an emergency, ProSight IT Asset Management delivers the information you need when you need it. Find out more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and affordable way for small and medium-size businesses to get an unbiased evaluation of the overall health of their network. Powered by some of the leading remote monitoring and management platforms available, and overseen by Progent's world-class group of information technology professionals, ProSight Network Audits help you see how well the deployment of your core infrastructure devices conform to best practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and provide immediate ROI like a more manageable Active Directory system. Both versions also come with a year of advanced remote network monitoring and management (RMM). Benefits can include simpler management, improved compliance with information security regulations, more efficient utilization of network resources, faster troubleshooting, more reliable backup and restore, and less downtime. Read more about Progent's ProSight Network Audits network infrastructure review.
The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is an affordable service built around a phone interview with a Progent information assurance expert. The interview is designed to help evaluate your company's preparedness either to block or recover quickly following an assault by a ransomware strain like Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you personally to gather information concerning your current security profile and backup/recovery platform, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can follow best practices to deploy a cost-effective AV and backup/recovery system that meets your company's needs. For more information, visit Progent's ProSight Ransomware Preparedness Report.
Special Advantages of Working with Progent
As a Microsoft-certified Partner and a Microsoft Small Business Specialist, Progent is a recognized expert at the baseline system software and productivity applications used by most small and mid-size companies and local governments. As a Cisco-qualified partner, Progent also offers expertise for an ever more complex collection of network technologies including firewalls, switches, routers, VoIP options, and wireless networking. In addition, Progent's
CISSP-Premier security consultants,
CISM-qualified security professionals, CISA-authorized security audit specialists and GIAC-authorized information assurance experts offer a business-wide view of network protection and can help with advanced security projects such as Security information and Event Management (SIEM) solutions to help companies meet business standards and government regulations for IT information security and incident reporting.
The breadth and size of Progent's consulting team bring a unique array of benefits to organizations wishing to maximize the productivity of their IT network within an affordable budget. These benefits include:
- Best Methodology
Progentís team of Microsoft and Cisco Premier consultants average more than ten years of hands-on professional experience, at the front lines of IT support, performing a wide variety of IT tasks for an extensive mix of businesses. Each Progent support professional shares a proven set of personal best practices which are combined into company-wide leading practices standards that Progent instills in its support staff. This ensures that you get not only world-class technical skills, but also a consultant with proven approaches for resolving real-world network problems quickly.
Read more concerning Progent's best practices for network consulting.
- Efficient Pricing Structure
Progent's pricing policy is to charge for phone support and on-site help by the minute. Consequently, you are billed only for delivered support. Progent does not demand a more expensive rate for after-hours or priority service, and Progent does not charge for travel except for urgent calls where on-site work is less than 4 hours. Also, Progent imposes no service activation fee and asks no retainer for support services delivered during normal working hours. Many support organizations impose large minimum payments or charge in increments of fifteen minutes or more. Progent's small billing granularity avoids big bills for quick fixes. An additional advantage of granular pricing is that you won't be inclined to allow incipient issues to stay unaddressed until they become major problems.
Find out more concerning Progent's value pricing for IT outsourcing.
- Full Documentation of IT Services
Progent has developed a sophisticated service reporting system that stores and organizes detailed documentation for all billed services. Unlike some independent consultants or small support organizations who offer minimal documentation or specifics of tasks done, each service delivered by Progent is tracked by full documentation. Each Progent staff member has access to the support documentation sent by each staff member to each customer. The practice of detailing and archiving support activity allows more efficient support and eliminates a slew of typical misfortunes such as when a support client is effectively held captive to a consultant who refuses to let go of the keys to the kingdom.
Learn more concerning Progent's documentation of IT outsourcing services.
- Information Transfer
Progent is committed to information transfer from Progent's support experts to customers. By teaching customers to resolve technical issues that are within their comfort zone, Progent can concentrate on delivering high-value services where Progent faces few competitors. Small companies who work with freelance consultants or who maintain in-house IT staffs gain when Progent transfers knowledge about critical technology and tested methodologies to make their IT environments more robust, protected, and productive.
Learn more about Progent's knowledge transfer services.
In case your Palmdale, California business wants to contact Progent to ask about IT outsourcing, consulting, or tech support services, phone 800-993-9400 or visit Contact Progent.
Fast Remote Technical Help
For immediate remote support, you can contact Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).