Palmdale, CA Remote Help from World-class Computer Service Experts
Progent's computer network support services can deliver your Palmdale, CA company cost-effective and consistent access to Microsoft and Cisco certified information technology engineers. By delivering network support help when you need it, providing advanced expertise for critical applications, delivering value-added services such as automated network monitoring, and invoicing only for support you receive, Progent offers your Palmdale, California company an affordable solution for optimizing the productivity of small-scale business networks. If you run an on-premises datacenter, connect to cloud-based infrastructure, or manage a hybrid cloud-and-local network, Progent is the smart way for organizations and local governments to build and support a reliable and safe IT network and to have fast availability of the skilled consulting ordinarily available only to enterprises who are able to maintain a sizeable in-house IT staff.
For mid-size and large businesses, Progent offers co-sourcing services to add to the technical skills of your in-house network support personnel. Co-sourcing can reduce expenses and minimize technical risks for big IT initiatives like application design and development, business continuity preparedness, security audits, office consolidations, or software migrations and upgrades.
Progent can in addition provide the services of certified consultants to assist your business to plan and implement your cloud computing strategy.
Key IT Areas Supported by Progent for Businesses in Palmdale, California
Progent's group of certified engineers offers support for all facets of information systems used by companies of any size. Areas supported by Progent in Palmdale include:
Service Delivery Options Available for Palmdale, California Companies
Progent offers a variety of alternatives for providing small businesses and local governments with affordable computer services for technical support, system architecture, and IT management. Progent's model for delivering computer support services is built on the Call Center structure common to big IT support groups. Progent's Help Desk Support Mechanism ensures fast support, thorough service records, dependable follow-up, and tight expense control for an array of IT support delivery options that include remote troubleshooting, in-person support, and high-end consulting.
Progent's Low-Cost Managed Services for Outsourcing Network Management
- Remote Support
Progentís Technical Response Center provides urgent and scheduled remote support for Microsoft Windows, Linux, Apple Mac, and Cisco-based systems in the United States and worldwide. Progent's seasoned service experts can help clients to analyze and fix network problems without the cost or delay of in-person service calls. The experience of Progent's IT engineers makes it possible to resolve most network issues quickly. For the most complex issues, Progent's breadth of expertise makes it possible to escalate troubleshooting tasks to world-class subject matter experts. Progent offers a convenient, web-accessible registration process for new clients to address urgent situations and Progent charges by the minute with zero sign-up charges or minimums, so you are invoiced only for the assistance you get. Specialists available online include Cisco-certified CCIE network engineers, Microsoft-Premier MCSE consultants, and CISA-certified security engineers. Learn more information concerning Progent's remote network troubleshooting expertise.
- Onsite Support
Progent offers on-site computer assistance for signed-up customers in larger cities in the U.S. Progent's on-site service personnel can work in tandem with Progent's online service engineers to deliver small companies the optimal solution: onsite service technicians when you need them plus the remote help of Progent's worldwide staff of IT engineers, security professionals, and business software programmers. The response time for in-person support visits is typically under one business day. Progent requires no sign-up or retainer fee for registering as a Progent client for on-premises service. Find out more about how to register for Progent's onsite network support.
- Help Desk
Progent's Standard Help Desk Services offer small businesses an end-to-end service desk solution that handles all aspects of remote desktop technical support from initial requests through ticketing, screen sharing, status tracking, problem solving, and management reports. Progent provides service desk support at a substantial discount off Progent's normal Level 1 desktop support rates, and Progent can provide the additional option of fast on-demand escalation to subject matter experts to handle complex problems. For details, see Help Desk Services.
- IT Consulting Expertise
Progent offers small companies affordable access to world-class consultants who can deliver help with critical products and technologies such as
- Windows Server 2019 migration consulting, Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Windows Server and application support, Cisco network design, company-wide network security engineering, fault tolerant network engineering, virtual server solutions, plus configuration, programming and training for small business programs including accounting, operations, reporting, CRM, and office productivity software. Progent can help with short-term projects including site relocations and massive system migrations, longer term projects like business analytics software programming and support, database application programming and DBA support, and web design, continuing support such as System Center 2012 Operations Manager (SCOM 2012) support and SCOM 2016 consulting for IT infrastructure monitoring and network management, or urgent services like disaster recovery and malware cleanup.
- Private Cloud Hosting Services
Progent's Private Cloud hosting provides full hosting services for the entirety of a small or midsize company's servers in an environment that not only delivers the top degree of dependability and expandability but that is in addition easy for clients to migrate to a different service provider or to move internally whenever your situation calls for it. Progent's Private Cloud hosting service is based on tested virtual server techniques that permit businesses with multi-vendor networks to benefit significantly on the costs of capital equipment, system maintenance, and network administration while achieving world-class dependability and an unprecedented level of vendor flexibility. Unlike conventional SaaS hosting offerings, Progent's Private Cloud Hosting covers all server-based software in one centrally administered solution, can support the mixed- platform and non- standardized environments typical of smaller companies, and retains ownership of the licenses in the customer's hands so that migrating to a new virtualized system is quick, safe, and inexpensive. This eliminates ending up a prisoner of a specific hosting service while still providing all the savings associated with ASP and SaaS hosting services.
- Hybrid Cloud Planning and Integration Services
Progent can provide expert remote support to help businesses of any size connect their IT infrastructure with popular public cloud platforms such as Azure and Amazon Web Services (AWS). Progent can help you to plan and manage cost-effective environments that can include Windows and Linux operating systems and applications in either cloud-centric systems or in hybrid topologies that seamlessly combine on-premises resources along with public clouds. To help you to incorporate public cloud services with networks, Progent offers a range of public cloud integration services such as Office 365 Exchange Online integration solutions with on-premises Exchange deployments, Azure planning and deployment services, Amazon Web Services cloud integration support, Amazon Web Marketing Service (WMS) development and troubleshooting, and Google Cloud Platform integration consulting. Progent has over 20 years of background delivering high-level consulting support online, and Progent can make sure you successfully carry out your cloud migration projects on schedule and within your budget.
Progent's value-priced ProSight family of managed services is intended to provide small and mid-size organizations with enterprise-class support and state-of-the-art technology for all aspects of information assurance. Managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Next Generation Endpoint Protection and Ransomware Recovery
ProSight Active Security Monitoring (ASM) is an endpoint protection service that incorporates next generation behavior-based analysis technology to defend endpoint devices as well as servers and VMs against modern malware attacks like ransomware and email phishing, which easily get by legacy signature-based AV products. ProSight Active Security Monitoring safeguards local and cloud resources and provides a unified platform to address the complete malware attack lifecycle including blocking, detection, mitigation, cleanup, and forensics. Key capabilities include single-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against newly discovered attacks. Find out more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Unified Endpoint Protection
ProSight Enhanced Security Protection managed services deliver affordable in-depth protection for physical and virtual servers, desktops, smartphones, and Exchange email. ProSight ESP utilizes adaptive security and modern behavior analysis for continuously monitoring and responding to security assaults from all attack vectors. ProSight ESP offers firewall protection, penetration alerts, endpoint control, and web filtering via cutting-edge technologies packaged within one agent managed from a single control. Progent's security and virtualization consultants can help your business to design and configure a ProSight ESP environment that addresses your company's unique needs and that helps you demonstrate compliance with legal and industry information protection standards. Progent will help you specify and implement security policies that ProSight ESP will enforce, and Progent will monitor your network and react to alerts that call for urgent action. Progent can also help your company to install and verify a backup and restore system such as ProSight Data Protection Services so you can recover rapidly from a potentially disastrous security attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Exchange email filtering.
- ProSight DPS: Managed Cloud Backup and Recovery
ProSight Data Protection Services offer small and medium-sized organizations an affordable end-to-end solution for reliable backup/disaster recovery (BDR). For a low monthly rate, ProSight Data Protection Services automates your backup processes and enables fast recovery of critical data, apps and VMs that have become unavailable or corrupted as a result of component breakdowns, software bugs, natural disasters, human mistakes, or malware attacks such as ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, apps, system images, as well as Hyper-V and VMware images/. Important data can be backed up on the cloud, to a local device, or to both. Progent's cloud backup specialists can provide world-class expertise to set up ProSight DPS to be compliant with regulatory standards such as HIPAA, FIRPA, PCI and Safe Harbor and, when needed, can help you to recover your business-critical information. Read more about ProSight DPS Managed Backup and Recovery.
- ProSight WAN Watch: Infrastructure Management
Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and inexpensive for small and mid-sized businesses to map out, track, reconfigure and troubleshoot their connectivity hardware like routers and switches, firewalls, and load balancers plus servers, endpoints and other networked devices. Incorporating state-of-the-art RMM technology, WAN Watch makes sure that network maps are kept updated, captures and displays the configuration of almost all devices connected to your network, tracks performance, and generates alerts when issues are discovered. By automating tedious network management processes, WAN Watch can knock hours off common tasks such as making network diagrams, reconfiguring your network, locating devices that require important updates, or isolating performance bottlenecks. Learn more details about ProSight WAN Watch network infrastructure monitoring and management consulting.
- ProSight Email Guard: Spam Filtering, Data Leakage Protection and Content Filtering
ProSight Email Guard is Progent's email filtering and encryption solution that uses the services and infrastructure of top information security vendors to deliver web-based control and comprehensive protection for your email traffic. The hybrid architecture of Progent's Email Guard managed service combines cloud-based filtering with an on-premises security gateway appliance to provide complete protection against spam, viruses, Dos Attacks, DHAs, and other email-borne malware. ProSight Email Guard's Cloud Protection Layer acts as a preliminary barricade and keeps most unwanted email from making it to your network firewall. This reduces your vulnerability to inbound attacks and conserves network bandwidth and storage. ProSight Email Guard's on-premises security gateway device adds a further layer of inspection for incoming email. For outgoing email, the onsite gateway offers AV and anti-spam filtering, DLP, and encryption. The on-premises security gateway can also assist Exchange Server to monitor and protect internal email that stays within your security perimeter. Learn more about Progent's Email Guard spam filtering, virus defense, email content filtering and data leakage prevention.
- ProSight LAN Watch: Server and Endpoint Remote Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring managed service that uses advanced remote monitoring and management (RMM) technology to help keep your IT system running at peak levels by checking the state of vital assets that drive your information system. When ProSight LAN Watch uncovers a problem, an alarm is transmitted automatically to your designated IT management personnel and your Progent engineering consultant so any potential problems can be resolved before they can disrupt productivity Learn more details about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small business can have its key servers and apps hosted in a secure fault tolerant data center on a high-performance virtual machine host set up and maintained by Progent's IT support professionals. With Progent's ProSight Virtual Hosting service model, the client owns the data, the operating system software, and the applications. Because the system is virtualized, it can be moved easily to an alternate hardware environment without requiring a time-consuming and difficult configuration process. With ProSight Virtual Hosting, your business is not locked into one hosting service. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, maintain, find and safeguard data about your network infrastructure, procedures, applications, and services. You can instantly locate passwords or IP addresses and be alerted about upcoming expirations of SSL certificates or warranties. By updating and managing your IT documentation, you can eliminate as much as 50% of time spent trying to find vital information about your network. ProSight IT Asset Management features a common repository for storing and collaborating on all documents required for managing your business network such as standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports advanced automation for collecting and relating IT data. Whether youíre making improvements, performing regular maintenance, or responding to a crisis, ProSight IT Asset Management delivers the knowledge you need when you need it. Find out more about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and low-cost alternative for small and mid-size businesses to get an objective evaluation of the health of their network. Powered by some of the top remote monitoring and management (RMM) tools in the industry, and supervised by Progent's certified group of information technology professionals, ProSight Network Audits help you see how closely the configuration of your core infrastructure assets conform to industry leading practices. The Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver instant benefits such as a cleaner Active Directory environment. Both also include a year of state-of-the-art remote network monitoring and management. Advantages can include simpler network management, improved compliance with information security requirements, higher utilization of IT resources, quicker problem resolution, more dependable backup and restore, and higher availability. See more information about Progent's ProSight Network Audits IT infrastructure review.
The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is a low-cost service built around a brief discussion with a Progent information assurance expert. The interview is designed to help evaluate your organization's preparedness either to stop or recover quickly following an assault by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you personally to collect information about your current AV defense and backup platform, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can follow industry best practices to deploy an efficient AV and backup/recovery system that meets your business needs. For additional information, see The ProSight Ransomware Preparedness Report.
Unique Benefits of Working with Progent
As a Microsoft-certified Partner and a Microsoft Small Business Specialist, Progent is a recognized expert at the core system software and productivity applications important to most small and medium-size companies and local governments. As a Cisco-authorized partner, Progent also can provide expertise for an increasingly complex collection of network technologies including PIX and ASA firewalls, routers and switches, voice-over-IP solutions, and wireless connectivity. Furthermore, Progent's
CISSP-Certified security consultants,
CISM-qualified security engineers, CISA-qualified security audit specialists and GIAC-qualified information assurance professionals offer a company-wide perspective on network security and can help with advanced security projects like SIEM solutions to help enterprises comply with industry standards and government regulations for IT data security and incident reporting.
The breadth and size of Progent's engineering staff bring a unique set of benefits to customers wishing to increase the business value of their IT network within an affordable budget. These advantages include:
- Best Practices
Progentís staff of Microsoft and Cisco Premier Certified consultants average more than a decade of real-world professional background, in the trenches of network service, performing a broad range of technical tasks for a large mix of customers. Every Progent consultant shares a refined set of personal best practices which are incorporated into company-wide leading practices standards that Progent instills in its support staff. This ensures that you get not just expert IT capability, but also a support engineer with proven approaches for repairing real-world IT problems rapidly.
Find out more details about Progent's best practices for network consulting.
- Value Pricing
Progent's pricing model is to bill for remote support and on-site visits by the minute. Consequently, you are charged exclusively for received support. Progent does not demand a more expensive rate for off-hours or emergency support, and Progent does not bill for travel time except for emergency support where on-site work is less than four hours. In addition, Progent applies no sign-up charge and asks no monthly commitment for support services provided during regular working hours. Many service firms impose substantial minimum payments or bill in increments of a quarter hour or more. Progent's small pricing granularity eliminates big bills for fast repairs. An additional benefit of granular invoicing is that you are not tempted to permit incipient issues to stay unaddressed until they become major problems.
Find out more about Progent's value pricing for IT outsourcing.
- Full Reporting of Network Support
Progent has created a sophisticated service reporting system that stores and formats complete documentation for all delivered services. Unlike some independent consultants or small service firms who offer minimal documentation or details of services done, each service delivered by Progent is tracked by full documentation. Each Progent consultant has access to the support reports sent by every consultant to each client. The practice of detailing and organizing support activity results in more efficient service and avoids a slew of common misfortunes such as when a support client is virtually held hostage to a consultant who wonít release the keys to the kingdom.
Read more details about Progent's documentation of IT outsourcing services.
- Information Transfer
Progent practices knowledge transfer from Progent's consultants to clients. By teaching clients to resolve problems that are within their scope, Progent can concentrate on offering hard-to-find services where Progent has little competition. Small businesses who work with freelance service providers or who employ internal support staffs gain when Progent transfers knowledge about new technology and tested methodologies to make their networks more robust, protected, and efficient.
Learn more concerning Progent's knowledge transfer services.
In case your Palmdale, California company wants to get in touch with Progent to ask about IT outsourcing, consulting, or tech support services, call 800-993-9400 or see Contact Progent.
Fast Online Technical Help
For immediate online support, you can call Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).