Immediate, Affordable Online Computer Network Troubleshooting for Palo Alto, California Small Companies
For more than twenty years, Progent has specialized in delivering enterprise-class network support to customers who have small-business IT budgets. Progent has built a unique service solution that features a streamlined, seamless virtual office network, custom online repair tools, a large team of consultants accredited in a wide array of IT practice areas, a Help Desk operational model that promotes efficiency and guarantees follow-through, a global group of on-line support professionals, on-site service availability for the majority of most zip codes in the U.S., and a corporate culture committed to fixing technical problems in the least time and at the lowest cost to customers.

San Francisco Bay Area Contact Information:
Progent offers consulting services and onsite technical support throughout Northern California.

Onsite IT Consulting
Progent locations in San Francisco Bay Area

City Address Phone Link
Fremont Fremont Executive Suites
Newark, CA 94560
510-933-0400 Fremont Network Support Services
Hayward 26250 Industrial Blvd
Hayward, CA 94545
510-300-1400 Hayward Network Support Services
Oakland 1300 Clay Street
Oakland, CA 94612
510-899-7400 Oakland Network Support Services
Palo Alto 3790 El Camino Real
Palo Alto, CA 94306
650-543-0400 Palo Alto Network Support Services
Pleasanton 4695 Chabot Dr, Suite 200
Pleasanton, CA 94588
925-621-2400 Pleasanton Network Support Services
San Francisco 388 Market Street
San Francisco, CA 94111
415-321-5400 San Francisco Network Support Services
San Jose 2570 N. First Street, 2nd Floor
San Jose, CA 94131
408-240-9400 San Jose Network Support Services
San Mateo 1900 S Norfolk, Suite 350
San Mateo, CA 94403
650-931-2400 San Mateo Network Support Services
Walnut Creek 1261 Locust St
Walnut Creek, CA 94596
925-362-2400 Walnut Creek Network Support Services


For medium-size and enterprise companies, Progent offers co-sourcing and project management support to add to the skills of your in-house network support staff. Co-sourcing can save money and help meet schedules for major IT initiatives like software programming, disaster recover/business continuity planning, network security audits, office consolidations, or technology migrations and upgrades.

Progent can also offer the services of accredited experts to help your company to plan and execute your cloud computing strategy.

Core Technical Areas Supported by Progent for Businesses in Palo Alto, California
Progent's nationwide team of certified engineers provides assistance for all aspects of information systems found in companies of any size. Practice areas served by Progent in Palo Alto include:

Support Delivery Options Available for Palo Alto, California Businesses
Progent has a selection of options for providing small and midsize businesses and local governments with affordable computer services for technical support, system architecture, hosting services, and IT management. Progent's model for providing IT support is based on the Help Desk Call Center structure familiar to big IT organizations. Progent's Contact Center Support Model ensures fast response, comprehensive activity documentation, reliable follow-through, and strict cost monitoring for an array of network support delivery alternatives that include online troubleshooting, on-premises support, top-level consulting, as well as server and application hosting.

  • Online Support
    Progentís Technical Response Center provides urgent and scheduled online support for Microsoft Windows, Linux, Apple OS X, and Cisco-powered environments in the U.S. and globally. Progent's certified service experts can help clients to troubleshoot and fix network issues without the cost or delay of in-person service visits. The experience of Progent's network consultants makes it possible to resolve the majority of IT problems rapidly. For the most challenging problems, Progent's depth of knowledge makes it possible to escalate trouble tickets to world-class specialists. Progent offers a convenient, web-accessible registration procedure for first-time clients to accommodate emergency situations and Progent bills per minute with no sign-up fees or time minimums, so you are invoiced only for the assistance you receive. Experts you can access remotely include Cisco-premier CCIE network engineers, Microsoft-Certified MCSEs, and CISA-certified security engineers. Find out additional information concerning Progent's remote computer support services.

  • On-site Support
    Progent provides on-site technical assistance for registered customers in major metropolitan areas in the United States. Progent's on-site service personnel can operate in tandem with Progent's online support engineers to deliver small and midsize companies the best of both worlds: onsite service professionals when you require them plus the on-line expertise of Progent's worldwide team of network consultants, security professionals, and business application programmers. The response time for on-site support visits is typically less than 24 hours. Progent requires no start-up or retainer fee for registering as a Progent customer for onsite service. Learn more details concerning how and why to register for Progent's onsite computer support.

  • Help Desk
    Progent's Standard Help Desk Services offer small organizations a complete solution that manages all facets of online desktop support from service requests through trouble ticket generation, screen sharing, status tracking, problem solving, and management reports. Progent provides help desk services at a substantial discount off Progent's regular Level 1 desktop service rates, and Progent offers the option of rapid as-needed escalation to Level 2 and Level 3 experts to handle the most issues. for more information, visit Online Help Desk Services for Small Businesses.

  • IT Consulting Services
    Progent provides small and midsize companies budget-friendly access to world-class consultants who can provide help with critical products and technologies such as
  • Windows Server 2019 migration services, Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Windows Server and application expertise, Cisco network architecture, company-wide network security consulting, fault tolerant it system consulting, server virtualization strategies, plus configuration, programming and training for business applications including financials, operations, management reporting, sales automation, and office productivity software. Progent can help with short-term projects such as site moves and massive software migrations, longer term initiatives such as management reporting software development and customization, database software programming and administration support, and web design, continuing services such as System Center 2012 Operations Manager (SCOM 2012) support and Operations Manager 2016 consulting for network monitoring and network management, or emergency response like disaster recovery and malware cleanup.

  • Application Server Hosting
    Progent can host key applications like Exchange and SQL Server in order to provide small businesses with greater levels of reliability, security, and performance than is feasible using the class of internal data center that is achievable for most small organizations. Since Progent uses the same facilities that host the equipment of some of the world's biggest information technology companies, Progent can eliminate the investment in creating and managing the systems required for enterprise-class environmental control, electrical backup, and redundant Internet access. For hosted applications, Progent can also ensure that upgrades and service packs stay updated, protection and efficiency is continually monitored, and systems are consistently archived and ready for full and rapid restoration. Find out more concerning Progent's hosting for Exchange and other mission-critical applications.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting offers full hosting services for the entirety of a small or midsize company's servers in an environment that not only provides the top level of fault-tolerance and expandability but that is in addition easy for customers to migrate to a different service firm or to move in-house whenever your business situation calls for it. Progent's Private Cloud hosting is founded on mature virtualization technologies that allow companies with mixed environments to save significantly on the expense of capital equipment, infrastructure maintenance, and network management while achieving enterprise-class dependability and an unparalleled degree of vendor options. Unlike ordinary SaaS hosting offerings, Progent's Private Cloud Hosting Service encompasses all server-centric software in one centrally administered package, can handle the mixed- platform and non- standardized environments common with smaller companies, and retains ownership of the licenses in the customer's possession so that migrating to a different virtual system is quick, safe, and inexpensive. This avoids ending up a captive to a specific hosting provider while still providing all the economies related to SaaS hosting services.

  • Hybrid Cloud Planning and Integration Support
    Progent can provide advanced online consulting support to help organizations of all sizes connect their information networks with popular public clouds such as Azure and Amazon Web Services (AWS). Progent can help you to plan and administer cost-effective ecosystems that support Windows and Linux operating systems and apps in both cloud-only solutions or in hybrid network models that combine local resources as well as cloud services. To assist you to integrate public cloud services with networks, Progent offers a variety of public cloud migration services such as Office 365 integration with on-premises Exchange deployments, Microsoft Azure design and integration services, Amazon AWS cloud integration support, Amazon Web Marketing Service development and debugging, and Google Cloud integration expertise. Progent has over two decades of background providing advanced consulting support remotely, and Progent can help you successfully carry out your cloud integration projects on schedule and affordably.
Progent's Flat-rate Managed Services for Remote Network Management
Progent's affordable ProSight portfolio of network monitoring and management services is intended to provide small and mid-size organizations with enterprise-class support and cutting-edge technology for all facets of information assurance and compliance. Managed services available from Progent include:
  • ProSight Active Security Monitoring (ASM): Endpoint Protection and Ransomware Recovery
    ProSight Active Security Monitoring (ASM) is an endpoint protection service that incorporates next generation behavior analysis tools to guard endpoints as well as servers and VMs against new malware assaults like ransomware and email phishing, which easily get by legacy signature-based AV tools. ProSight Active Security Monitoring safeguards local and cloud resources and provides a single platform to address the complete threat progression including filtering, infiltration detection, mitigation, remediation, and forensics. Key features include single-click rollback with Windows VSS and real-time system-wide immunization against newly discovered attacks. Read more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection (ESP): Unified Endpoint Security
    Progent's ProSight Enhanced Security Protection (ESP) services offer ultra-affordable in-depth security for physical servers and VMs, workstations, smartphones, and Exchange email. ProSight ESP utilizes adaptive security and advanced heuristics for continuously monitoring and reacting to security assaults from all vectors. ProSight ESP offers firewall protection, intrusion alerts, endpoint management, and web filtering through leading-edge tools incorporated within one agent accessible from a single console. Progent's security and virtualization consultants can help your business to design and configure a ProSight ESP deployment that addresses your company's specific requirements and that allows you demonstrate compliance with legal and industry information protection standards. Progent will help you specify and implement security policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alarms that require urgent attention. Progent's consultants can also assist your company to set up and verify a backup and disaster recovery system such as ProSight Data Protection Services so you can recover rapidly from a potentially disastrous cyber attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Exchange filtering.

  • ProSight DPS: Managed Backup and Recovery
    ProSight Data Protection Services offer small and mid-sized organizations a low cost and fully managed solution for secure backup/disaster recovery. For a fixed monthly cost, ProSight Data Protection Services automates your backup processes and allows rapid restoration of critical data, apps and virtual machines that have become lost or damaged due to hardware failures, software glitches, natural disasters, human error, or malicious attacks such as ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, applications, system images, as well as Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to a local device, or mirrored to both. Progent's backup and recovery consultants can provide world-class expertise to set up ProSight DPS to be compliant with regulatory standards like HIPPA, FINRA, and PCI and, when necessary, can help you to recover your critical data. Read more about ProSight DPS Managed Backup.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and affordable for smaller organizations to diagram, monitor, reconfigure and debug their connectivity hardware such as routers, firewalls, and wireless controllers plus servers, printers, endpoints and other networked devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch ensures that network maps are kept current, copies and displays the configuration of virtually all devices on your network, tracks performance, and sends alerts when potential issues are discovered. By automating complex management and troubleshooting activities, WAN Watch can cut hours off common tasks like making network diagrams, reconfiguring your network, finding appliances that need critical updates, or identifying the cause of performance bottlenecks. Find out more details about ProSight WAN Watch infrastructure monitoring and management consulting.

  • ProSight Email Guard: Spam Filtering, Data Leakage Protection and Content Filtering
    ProSight Email Guard is Progent's email security solution that uses the technology of leading information security companies to deliver centralized control and world-class security for all your email traffic. The hybrid structure of Progent's Email Guard managed service integrates cloud-based filtering with a local security gateway device to offer complete protection against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-borne malware. The cloud filter acts as a first line of defense and keeps most threats from making it to your network firewall. This decreases your vulnerability to inbound threats and saves system bandwidth and storage space. ProSight Email Guard's onsite gateway device provides a deeper level of analysis for inbound email. For outbound email, the onsite gateway offers AV and anti-spam protection, policy-based Data Loss Prevention, and encryption. The local security gateway can also help Microsoft Exchange Server to track and protect internal email traffic that stays within your corporate firewall. Find out more about Progent's Email Guard spam filtering, virus blocking, email content filtering and data leakage protection.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring and Management
    ProSight LAN Watch is Progentís server and desktop monitoring service that uses state-of-the-art remote monitoring and management technology to help keep your IT system operating efficiently by checking the health of critical assets that power your business network. When ProSight LAN Watch detects an issue, an alarm is transmitted immediately to your specified IT personnel and your assigned Progent consultant so that any potential issues can be resolved before they can disrupt your network Find out more details about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small or mid-size business can have its key servers and apps hosted in a protected Tier III data center on a high-performance virtual host configured and maintained by Progent's network support professionals. With Progent's ProSight Virtual Hosting model, the client owns the data, the OS platforms, and the apps. Because the environment is virtualized, it can be ported immediately to a different hosting solution without requiring a time-consuming and difficult reinstallation process. With ProSight Virtual Hosting, your business is not locked into one hosting service. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, maintain, retrieve and safeguard information about your network infrastructure, processes, business apps, and services. You can quickly find passwords or IP addresses and be warned about upcoming expirations of SSL certificates or domains. By cleaning up and organizing your network documentation, you can save as much as 50% of time thrown away searching for vital information about your network. ProSight IT Asset Management includes a centralized location for holding and collaborating on all documents required for managing your network infrastructure like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also supports a high level of automation for gathering and associating IT data. Whether youíre planning enhancements, performing regular maintenance, or responding to a crisis, ProSight IT Asset Management delivers the data you require as soon as you need it. Find out more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and affordable alternative for small and medium-size organizations to obtain an objective assessment of the overall health of their network. Powered by some of the leading remote monitoring and management (RMM) tools in the industry, and overseen by Progent's certified team of information technology experts, ProSight Network Audits show you how well the configuration of your essential network assets adhere to industry best practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and provide instant benefits such as a more manageable Active Directory environment. Both versions also come with a year of state-of-the-art remote network monitoring and management (RMM). Benefits can include lower-cost network management, improved compliance with government and industry security standards, higher utilization of network assets, faster problem resolution, more dependable backup and recovery, and increased uptime. Read more information about ProSight Network Audits IT infrastructure review.

The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is an affordable service centered on a phone interview with a Progent information assurance consultant. The interview is designed to assess your organization's preparedness to stop or recover quickly after an attack by a ransomware strain like Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you directly to gather information concerning your current antivirus tools and backup/recovery system, and Progent will then deliver a written Basic Security and Best Practices Report detailing how you can apply industry best practices to deploy an efficient AV and backup/recovery system that meets your company's requirements. For additional information, see The ProSight Ransomware Preparedness Report.

Why Progent Is the Smart Choice for Palo Alto, California Businesses
Progent's size, breadth and depth of information technology skill, and familiarity with enterprise network support enable small companies to avoid the pitfalls related to excessive reliance on small service organizations or freelance engineers.

Working with Progent's Experts enables your business to:

  • Prevent Over Dependence on Freelance Support Consultants
    For IT support, small businesses sometimes rely excessively on independent engineers. Though individual service engineers have lower overhead than larger IT service organizations and can typically bill apparently lower rates, freelancers are often too overworked to respond rapidly to urgent problems. If a freelance consultant is busy with different client, ill, on vacation, or in training, the absence of backup staff may force your business to go without help during an emergency. The more your company expands, system unavailability or difficulties with line-of-business programs get more expensive. The money you thought you were conserving on a freelancer can evaporate quickly because of lower productivity. Also, when independent consultants confront new problems, the lack of a large engineering group to depend on for advice requires them to learn in place while your organization ends up with the bill for their ongoing training.

  • Gain Access to Certified Professionals in Complex IT Solutions
    The majority of smaller support organizations or independent engineers who concentrate on small company network consulting may excel at delivering connect-the-dots fixes but lack the seasoning to deal cost-effectively with complex network environments that have mixed operating systems, numerous locations, Voice over IP implementations, mobile clients, interconnected financial and operational applications, eCommerce, and custom business software. Progent's experience with global companies and Progent's large group of specialists can benefit your small business because enterprise networks are inherently complex, support problems require thorough knowledge in many technical disciplines, and reaching a high degree of robustness, reliability, and security calls for enterprise-proven processes.

  • Create a Firm Foundation for Growth
    Small businesses often begin with a network implemented on a shoestring budget. Lacking a carefully designed basis, a series of ad hoc fixes commonly get piled on top of a marginal foundation. As a business evolves, stability and expandability problems can undermine the success of the business. Such environments need thorough evaluation, smart strategic planning, and in-depth expertise to migrate to a network environment that can act as the solid foundation to handle current business needs and ease future growth.

  • Team with Solution Consultants, Not Product Resellers
    Smaller businesses need guidance and insight to navigate through an increasingly complex array of technology options available for accelerating growth and improving efficiency. Businesses do not need an IT consultant or service organization that attempts to sell them a product. Progent eliminates conflicts of interest by not selling hardware and software. Progent sells services and expertise exclusively. This permits Progent to match technical services with the real needs of customers. Mixing IT consulting and product reselling can lead to a conflict where the recommended solution is based on a preselected vendor rather than being driven by the true needs of a client.

Get in Touch with Progent
If your Palo Alto, California business needs to get in touch with Progent about network outsourcing, consulting, or tech support, phone 800-993-9400 or refer to Contact Progent.

Immediate Remote Network Assistance
For immediate online assistance, you can contact Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).



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    Progent's ProSight Email Guard solution uses the services and infrastructure of top information security vendors to deliver centralized control and comprehensive protection for your email traffic. The powerful architecture of Email Guard combines a Cloud Protection Layer with a local security gateway device to provide complete defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-borne threats. The cloud filter serves as a preliminary barricade and keeps the vast majority of threats from making it to your network firewall. This decreases your vulnerability to external threats and conserves network bandwidth and storage. ProSight Email Guard's on-premises gateway appliance provides a deeper level of analysis for inbound email. For outgoing email, the local security gateway provides AV and anti-spam protection, DLP, and encryption. The onsite gateway can also assist Exchange Server to monitor and safeguard internal email traffic that originates and ends within your security perimeter.

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    Microsoft System Center 2016 Data Protection Manager offers automatic backup and easy restore capabilities for Microsoft-based networks. Data Protection Manager 2016 delivers application-aware protection for critical platforms such as SQL Server, Exchange Server and SharePoint Server, backs up Windows and Linux VMs, supports VMs running on Windows Hyper-V and VMware, and integrates seamlessly with Azure for convenient cloud-based backup and recovery. Progent's Microsoft-certified consultants can assist businesses of all sizes to plan, implement, manage, and troubleshoot a multi-site backup/recovery solution built around SCDPM 2016. Progent can help you to migrate from an older release of DPM or from a legacy solution, and Progent can tune your SCDPM 2016 environment for on premises, hosted, cloud or hybrid deployments. Progent offers remote or onsite consulting expertise and can deliver occasional guidance to help you through technical bottlenecks or provide comprehensive project management or co-management services to make sure you finish your SCDPM 2016 initiative on time and within your budget.

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    If your organization does not require emergency remote support but expects to require technical services with your information system soon, you can conserve time and money and guarantee that the right IT skill will be ready when you want it by getting in touch with a Progent sales agent and registering as a client. For details, phone 800-993-9400 or email information@progent.com.

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    Cisco's Meraki MS line of access and distribution switches are intended for environments ranging from small branches to large campuses. Progent's Cisco-certified CCIE consultants can provide affordable remote consulting expertise to help you to design and deploy a productive network solution that incorporates Meraki switches, streamline network administration with Meraki's cloud-based management architecture, set up policies to maintain security, create and validate a disaster preparedness plan, and troubleshoot issues associated with any facet of your Meraki deployment. Progent can also assist you to connect Meraki switches with Cisco's Nexus or Catalyst data center switches and with Meraki Wi-Fi APs to build a cohesive networking solution.

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    Altaro VM Backup software provides small organizations a dependable and budget-friendly solution for backing up and recovering Hyper-V and VMware-powered VMs. Altaro VM Backup can be used for local, remote, distributed, and cloud architectures and also enables low-cost cloud backup to Azure Block Blob storage. Headline capabilities include state-of-the-art Augmented Inline Deduplication to reduce backup storage needs, Continuous Data Protection (CDP) with backup spacing as low as five minutes for reducing your Recovery Point Objective (RPO), military-grade encryption, item-level restore capability for specific files and emails, extensive support for Windows Server Cluster Shared Volumes (CSV) and vCenter for managing large-scale deployments, and the ability to leverage Volume Shadow Copy Service (VSS) to back up online virtual machines without downtime. Progent is a certified Altaro partner and can provide a broad range of consulting services to help you to plan, deploy, optimize and troubleshoot a backup and disaster recovery system based on Altaro VM Backup software.

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    Progent offers consulting expertise for WatchGuard Firewall security appliances including the WatchGuard Firebox and XTM lines of Firewalls and the Firebox SSL VPN Gateway. Progent's WatchGuard consultants can show you how to choose, configure, and manage a WatchGuard Firewall appliance that fits your security needs and budget. Progent can help you to maintain legacy WatchGuard firewalls or upgrade efficiently to modern WatchGuard firewalls.

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    Cisco's wireless VoIP phones are hardened Wi-Fi devices designed for workers who are mobile within office, warehouse, retail or other venues where management wants portable phones that provide more control, security and durability than is achievable with the BYOD style of mobile collaboration. Successful integration of Cisco's wireless VoIP phones typically demands that you configure and optimize numerous key pieces of your wireless environment including wireless access points, switches, wireless LAN controllers, and network management software. Progent's Cisco-certified experts can provide online and on-premises support to help your organization build and manage a Cisco wireless IP phone solution by providing services that range from troubleshooting the set up of a wireless VoIP phone or access point to providing project management outsourcing or co-sourcing services for modernizing the wireless architecture of a campus.

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    Progent provides small organizations two low-cost network security evaluation packages that include, for a set price, remotely managed inventory scans of your security profile which are evaluated by certified information security specialists who interpret the results of the scan, deliver objective evaluations of your current security vulnerability, and make recommendations for remediation. Progent has developed two non-overlapping network security inventory packages for external and internal scanning that are priced to fit the restricted budgets of small companies while delivering enterprise-quality assessments of your network's exposure to assault.

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    Progentís IT outsourcing services provide budget-friendly computer support for mid-size corporations. Whether it involves planning network architecture, creating an internal Help Desk or using an outside one, rolling out an updated email system, monitoring your network, or creating a web-based eCommerce application, outsourcing your network engineering services can smooth out expenses and minimize risks, allowing IT service budgets to increase in a more linear and controlled fashion than is possible by amassing a bulky, knowledgeable internal network support organization. Progentís Outsourcing White Paper and datasheets show how Progent can help you build a secure and robust network foundation for your critical Windows-powered business software including Windows Server 2008, Microsoft Exchange Server 2007, and Microsoft SQL Server.

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    Progent's Cisco-certified Wi-Fi networking experts offer online and on-premises consulting and troubleshooting services to help your organization to plan, install, administer, optimize, and debug Wi-Fi deployments that utilize Cisco's Meraki access points. Progent's experts can also help you to plan and deploy hybrid environments that combine local and cloud-hosted resources and that deliver easy access, enhanced protection, streamlined management, and consistent operation for all your wired and wireless endpoints.

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