Northern California Locations with Onsite Support and Conference Facilities:
Progent offers consulting services and onsite technical support throughout the San Francisco Bay Area, the California Central Valley, and the Monterey Peninsula.
Progent locations in Northern California
|San Jose, CA
|2570 N. First Street
San Jose, California 95131
|Sales Phone: 408-240-9400
Link: San Jose Network Support Services
||37053 Cherry Street
Newark, California 94560
|Sales Phone: 510-933-0400
Link: Fremont Network Support Services
||26250 Industrial Blvd
Hayward, California 94545
|Sales Phone: 510-300-1400
Link: Hayward Network Support Services
||1300 Clay Street
Oakland, California 94612
|Sales Phone: 510-899-7400
Link: Oakland-Berkeley Network Support Services
|Palo Alto, CA
||3790 El Camino Real
Palo Alto, California 94306
|Sales Phone: 650-543-0400
Link: Palo Alto Network Support Services
||755 Baywood Drive
Petaluma, California 94954
|Sales Phone: 707-772-1334
Link: Petaluma Network Support Services
||4695 Chabot Dr
Pleasanton, California 94588
|Sales Phone: 925-621-2400
Link: Pleasanton Network Support Services
|Roseville-Citrus Heights, CA
||6520 Lonetree Blvd
Rocklin, California 95765
|Sales Phone: 916-910-1200
Link: Roseville Network Support Services
||1100 N Market Blvd
Sacramento, California 95834
|Sales Phone: 916-273-1400
Link: Sacramento Network Support Services
|San Francisco, CA
||388 Market Street
San Francisco, California 94111
|Sales Phone: 415-321-5400
Link: San Francisco Network Support Services
|San Jose, CA
||2570 N. First Street
San Jose, California 95131
|Sales Phone: 408-240-9400
Link: San Jose Network Support Services
|San Mateo, CA
||1900 S Norfolk
San Mateo, California 94403
|Sales Phone: 650-931-2400
Link: San Mateo Network Support Services
|San Rafael, CA
||700 Larkspur Landing Cir
Larkspur, California 94939
|Sales Phone: 415-526-1400
Link: San Rafael Network Support Services
|Santa Cruz, CA
||101 Cooper St
Santa Cruz, California 95062
|Sales Phone: 831-824-2134
Link: Santa Cruz Network Support Services
|Santa Rosa, CA
||131 Stony Circle
Santa Rosa, California 95401
|Sales Phone: 707-303-4400
Link: Santa Rosa Network Support Services
||3336 N Texas St
Fairfield, California 94533
|Sales Phone: 707-470-1313
Link: Vacaville Network Support Services
|Walnut Creek, CA
||1261 Locust St
Walnut Creek, California 94596
|Sales Phone: 925-362-2400
Link: Walnut Creek Network Support Services
Palo Alto, CA Online Support from Certified Computer Troubleshooting Experts
Progent's network help services can deliver your Palo Alto, CA company low cost and dependable support from Microsoft and Cisco certified consulting experts. By delivering network consulting help when you need it, offering advanced expertise for key technologies, offering unique services such as 24x7 server monitoring, and charging only for services you receive, Progent gives your Palo Alto, California business an economical option for optimizing the productivity of small-scale office networks. Whether you run an onsite datacenter, rely on cloud-based infrastructure, or manage a hybrid cloud/on-premises network, Progent is the intelligent way for organizations to create and maintain a robust and safe IT network and to benefit from fast availability of the skilled help usually restricted to businesses who are able to afford a sizeable internal IT organization.
For medium-size and enterprise businesses, Progent can provide co-sourcing and project management services to add to the technical skills of your internal IT service group. Co-sourcing can reduce expenses and minimize technical risks for big projects such as application programming, disaster recovery preparedness, network security audits, office consolidations, or software migrations.
Progent can also provide access to accredited consultants to assist your business to plan and implement a sensible cloud computing strategy.
Primary Technologies Serviced by Progent for Business Networks in Palo Alto, California
Progent's team of world-class experts offers assistance for virtually all aspects of information technology found in businesses of all sizes. Technologies served by Progent in and around Palo Alto include:
Service Delivery Options Available for Palo Alto, California Companies
Progent offers a selection of options for providing small businesses with affordable computer services for technical support, system architecture, hosting, and IT administration. Progent's paradigm for delivering network support is built on the Help Desk structure familiar to big IT support organizations. Progent's Help Desk Service Mechanism ensures fast support, comprehensive service documentation, reliable follow-through, and strict expense control for a range of IT support delivery options that include remote repairs, in-person support, high-end consulting, plus server hosting.
Progent's Low-Cost Managed Services for Remote IT Monitoring and Management
- Remote Support
Progentís Technical Response Center offers urgent and scheduled online assistance for Windows, Linux, Apple Mac, and Cisco-powered environments in the U.S. and worldwide. Progent's certified service experts can help customers to analyze and fix hardware and software problems without the cost or time loss of on-premises support calls. The experience of Progent's network consultants makes it possible to handle most IT problems rapidly. For the toughest issues, Progent's breadth of knowledge makes it possible to escalate trouble tickets to world-class specialists. Progent offers a streamlined, web-accessible signup procedure for new customers to address urgent situations and Progent bills per minute with no sign-up fees or minimums, so you are invoiced only for the help you receive. Specialists you can access remotely include Cisco-qualified CCIE network engineers, Microsoft-certified MCSEs, and CISM-certified security engineers. Find out additional details concerning Progent's online computer troubleshooting services.
- On-site Support
Progent provides onsite computer support for signed-up customers in major metropolitan areas in the United States. Progent's onsite support technicians can operate in conjunction with Progent's online service experts to give small and midsize businesses the ideal combination: on-premises support technicians when you need them as well as the on-line help of Progent's seasoned team of IT consultants, security professionals, and business application programmers. The wait time for on-site support calls is typically under one business day. Progent requires no start-up or retainer charge for registering as a Progent customer for on-premises service. Find out more details concerning how to sign up for Progent's onsite computer service.
- Help Desk
Progent's Help Desk Call Center Services are intended for all companies who need prompt and reliable access to an online Contact Center with effective telephone support, remote troubleshooting capability, and sufficient technical depth for all needed problem escalation. Since small and midsize companies typically are constrained by tight IT budgets and can spare scant executive bandwidth for handling network support, Progent's Help Desk Outsourcing Services could be the most cost-effective way to ensure that small business computer systems stay productive. Learn more details about Progent's Helpdesk outsourcing services.
- Consulting Services
Progent provides small and midsize companies affordable access to world-class IT professionals who can deliver assistance with critical technologies such as
- Windows Server 2019 migration services, Microsoft Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Windows Server and application expertise, Cisco network infrastructure, company-wide network security engineering, fault tolerant network engineering, virtualization solutions, plus integration, programming and training for business software such as accounting, ERP, business analytics, CRM, and productivity packages. Progent can help with one-shot projects such as site relocations and major software migrations, longer term projects like business information application development and support, database application development and DBA services, and web development, on-going services including Microsoft System Center 2012 Operations Manager support and Operations Manager 2016 consulting for network monitoring and network administration, or emergency response like disaster recovery and malware cleanup.
- Application Hosting
Progent can host key applications such as Exchange Server and Microsoft SQL Server in order to provide small and midsize businesses with higher levels of availability, protection, and recoverability than is possible with the type of on-site data center that is realistically affordable for most small and midsize organizations. Since Progent utilizes the same data centers that support the gear of many of the planet's largest information technology organizations, Progent can save you the expense of building and managing the infrastructure required for enterprise-class environmental control, power failover, and redundant Internet connectivity. For hosted applications, Progent can also see to it that upgrades and revisions remain updated, security and efficiency is constantly tracked, and systems and data files are consistently archived and ready for complete and rapid restoration. Find out more concerning Progent's hosting services for Exchange and other mission-critical applications.
- Private Cloud Hosting Services
Progent's Private Cloud hosting offers complete hosting services for all of a small organization's production servers in a setting that not only delivers the highest level of availability and scalability but that is also convenient for customers to migrate to another service provider or to move internally when your business situation calls for it. Progent's Private Cloud hosting service is structured around mature virtualization technologies that permit small businesses with mixed networks to benefit dramatically on the costs of capital equipment, infrastructure support, and network management while getting enterprise-class availability and an unprecedented degree of vendor independence. In contrast to conventional SaaS hosting models, Progent's Private Cloud Hosting encompasses all server-based applications in a single centrally managed solution, can handle the multi- platform and non- standardized networks common with small companies, and retains ownership of the licenses in the customer's possession so that moving to a different virtual host is quick, safe, and affordable. This eliminates becoming a prisoner of a specific hosting service while still offering all the cost savings related to ASP and SaaS hosting alternatives.
- Hybrid Cloud Integration Services
Progent can provide expert remote consulting services to help organizations of any size connect their information networks with popular public clouds such as Microsoft Azure and Amazon Web Services. Progent can help you to design and manage hybrid ecosystems that support Windows and Linux systems and apps in both cloud-only solutions or in hybrid network models that seamlessly combine local IT assets along with public cloud services. To assist you to integrate public cloud services with networks, Progent can provide a variety of public cloud migration support services such as Office 365 integration solutions with on-premises installations of Exchange, Azure design and integration services, Amazon Web Services cloud migration, and Amazon Web Marketing Service (WMS) programming and debugging. Progent has more than 15 years of background providing advanced consulting support remotely, and Progent can make sure you complete your cloud migration projects quickly and within your budget.
Progent's value-priced ProSight portfolio of outsourced network management services is designed to provide small and mid-size organizations with enterprise-class support and state-of-the-art technology for all aspects of information assurance and compliance. Managed services available from Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring (ASM): Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint protection service that utilizes cutting edge behavior-based machine learning technology to defend endpoints and physical and virtual servers against new malware assaults such as ransomware and email phishing, which easily evade legacy signature-matching AV products. ProSight Active Security Monitoring protects on-premises and cloud-based resources and provides a single platform to manage the entire threat lifecycle including blocking, detection, mitigation, cleanup, and post-attack forensics. Top features include single-click rollback with Windows VSS and automatic network-wide immunization against new attacks. Learn more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Unified Endpoint Protection
Progent's ProSight Enhanced Security Protection (ESP) managed services deliver economical multi-layer protection for physical servers and virtual machines, desktops, mobile devices, and Microsoft Exchange. ProSight ESP utilizes contextual security and advanced heuristics for round-the-clock monitoring and reacting to cyber assaults from all vectors. ProSight ESP provides firewall protection, intrusion alerts, device management, and web filtering through leading-edge technologies incorporated within a single agent managed from a unified control. Progent's security and virtualization experts can help your business to plan and configure a ProSight ESP environment that addresses your organization's specific needs and that allows you demonstrate compliance with legal and industry information security standards. Progent will assist you define and configure security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alarms that require urgent action. Progent's consultants can also assist you to install and verify a backup and restore system such as ProSight Data Protection Services so you can recover rapidly from a potentially disastrous cyber attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Microsoft Exchange filtering.
- ProSight DPS: Managed Backup and Recovery
ProSight Data Protection Services from Progent provide small and mid-sized businesses an affordable end-to-end solution for reliable backup/disaster recovery. For a low monthly price, ProSight Data Protection Services automates your backup activities and enables fast restoration of vital files, applications and virtual machines that have become unavailable or damaged as a result of hardware failures, software glitches, natural disasters, human mistakes, or malware attacks such as ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, applications, system images/, as well as Microsoft Hyper-V and VMware images/. Critical data can be protected on the cloud, to a local storage device, or to both. Progent's BDR consultants can provide advanced support to set up ProSight Data Protection Services to be compliant with government and industry regulatory standards such as HIPPA, FIRPA, PCI and Safe Harbor and, when necessary, can help you to restore your business-critical data. Read more about ProSight DPS Managed Backup and Recovery.
- ProSight WAN Watch: Network Infrastructure Management
ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and affordable for smaller businesses to map out, monitor, reconfigure and troubleshoot their networking hardware such as routers, firewalls, and wireless controllers as well as servers, printers, endpoints and other devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that network diagrams are kept current, captures and manages the configuration information of virtually all devices on your network, monitors performance, and generates alerts when potential issues are discovered. By automating complex management and troubleshooting processes, WAN Watch can cut hours off common tasks such as making network diagrams, reconfiguring your network, finding appliances that need critical software patches, or isolating performance bottlenecks. Learn more details about ProSight WAN Watch infrastructure management consulting.
- ProSight Email Guard: Spam Filtering, Data Leakage Protection and Content Filtering
ProSight Email Guard is Progent's email security platform that uses the technology of top data security companies to provide web-based management and world-class security for all your email traffic. The powerful architecture of Email Guard managed service combines a Cloud Protection Layer with a local security gateway appliance to provide complete defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-borne threats. ProSight Email Guard's cloud filter acts as a first line of defense and keeps the vast majority of threats from making it to your security perimeter. This decreases your exposure to external attacks and conserves system bandwidth and storage. ProSight Email Guard's on-premises security gateway device adds a deeper level of analysis for incoming email. For outgoing email, the local gateway provides anti-virus and anti-spam protection, DLP, and email encryption. The on-premises gateway can also help Exchange Server to monitor and safeguard internal email traffic that stays within your corporate firewall. Find out more about Progent's Email Guard spam filtering, virus defense, content filtering and data leakage protection.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring service that uses state-of-the-art remote monitoring and management techniques to help keep your network operating efficiently by checking the state of vital computers that power your business network. When ProSight LAN Watch uncovers a problem, an alarm is sent automatically to your designated IT management staff and your assigned Progent consultant so any potential problems can be addressed before they have a chance to impact productivity Find out more details about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small organization can have its key servers and applications hosted in a secure fault tolerant data center on a high-performance virtual machine host configured and maintained by Progent's network support experts. Under Progent's ProSight Virtual Hosting service model, the customer retains ownership of the data, the operating system software, and the applications. Because the system is virtualized, it can be moved immediately to a different hosting solution without a time-consuming and technically risky reinstallation process. With ProSight Virtual Hosting, you are not tied a single hosting service. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, update, retrieve and safeguard data related to your network infrastructure, procedures, business apps, and services. You can quickly find passwords or IP addresses and be alerted automatically about impending expirations of SSLs ,domains or warranties. By cleaning up and managing your network documentation, you can eliminate as much as half of time thrown away trying to find critical information about your network. ProSight IT Asset Management includes a centralized repository for holding and sharing all documents required for managing your network infrastructure like recommended procedures and How-To's. ProSight IT Asset Management also offers advanced automation for gathering and associating IT information. Whether youíre making improvements, performing maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the information you require when you need it. Learn more about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and affordable alternative for small and mid-size businesses to obtain an objective evaluation of the health of their network. Powered by a selection of the top remote monitoring and management (RMM) platforms in the industry, and supervised by Progent's world-class group of information technology experts, ProSight Network Audits show you how well the deployment of your essential infrastructure devices adhere to best practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide instant benefits like a cleaner Active Directory (AD) system. Both also come with one year of advanced remote network monitoring and management. Advantages can include lower-cost management, improved compliance with information security standards, higher utilization of network resources, quicker troubleshooting, more dependable backup and restore, and higher availability. Learn more information about ProSight Network Audits network infrastructure review.
Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is an affordable service based on a brief discussion with a Progent backup/recovery expert. The fact-finding interview is designed to help assess your organization's ability to stop or recover quickly following an assault by a ransomware strain like Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you directly to gather information concerning your existing security profile and backup system, and Progent will then deliver a written Basic Security and Best Practices Report document describing how you can follow best practices to build an efficient AV and backup environment that aligns with your company's requirements. For details, see Progent's ProSight Ransomware Preparedness Report Service.
Special Benefits of Teaming with Progent
As a Microsoft-certified Partner and Small Business Specialist, Progent is an acknowledged expert at the fundamental network software and productivity applications important to most small and medium-size companies and local governments. As a Cisco-authorized partner, Progent also offers help for an increasingly complex array of infrastructure products such as firewalls, routers and switches, VoIP options, and wireless connectivity. Furthermore, Progent's
CISSP-qualified cybersecurity experts,
CISM-qualified security professionals, CISA-authorized security audit specialists and GIAC-certified information assurance experts offer a business-wide view of system security and can help with advanced security projects like SIEM solutions to help companies meet business guidelines and government regulations for network information protection and reporting.
The breadth and depth of Progent's consulting team bring a unique array of advantages to clients wishing to maximize the productivity of their IT system within a reasonable budget. These benefits include:
- Best Industry Methodology
Progentís team of Microsoft and Cisco qualified consultants average more than ten years of hands-on industry background, at the front lines of network service, executing a broad variety of IT projects for an extensive array of customers. Every Progent consultant shares a proven set of personal best practices which are combined into company-wide best practices standards that Progent instills in its support personnel. This means that you get not only expert technical help, but also a consultant with field-tested methods for solving actual IT problems rapidly.
Find out more details concerning Progent's best practices for network consulting.
- Value Pricing Model
Progent's pricing model is to charge for remote service and on-site visits per minute. Consequently, you are charged only for delivered services. Progent does not demand a higher rate for after-hours or emergency support, and Progent does not bill for travel except for emergency calls where on-site time is less than four hours. In addition, Progent imposes no service activation charge and requires no retainer for support services delivered during regular business hours. Many service organizations demand substantial minimum payments or charge in increments of fifteen minutes or longer. Progent's small billing granularity avoids king-size bills for quick solutions. Another advantage of by-the-minute billing is that customers will not be inclined to allow simple problems to stay unaddressed until they grow into big problems.
Learn more concerning Progent's value pricing for IT outsourcing.
- Full Documentation of Network Services
Progent has created a sophisticated service reporting system that stores and formats detailed documentation for all delivered support activities. Unlike some freelance consultants or small service organizations who offer scant documentation or details of services done, each service provided by Progent is accompanied by comprehensive documentation. Every Progent consultant has use of the support documentation given by every staff member to every client. The discipline of documenting and archiving service activity results in more effective support and avoids a slew of common problems such as when a support client is virtually held hostage to a consultant who wonít let go of the keys to the kingdom.
Read more concerning Progent's documentation of IT outsourcing services.
- Knowledge Transfer
Progent practices information transfer from Progent's consultants to customers. By teaching clients to deal with technical issues that are within their comfort zone, Progent is able to concentrate on providing high-value skills where Progent has few competitors. Small companies who work with independent service providers or who maintain in-house IT staffs benefit when Progent transfers information about critical technology and proven methodologies to make their IT environments more robust, secure, and efficient.
Learn more about Progent's knowledge transfer services.
If your Palo Alto, California business needs to get in touch with Progent for IT outsourcing, consulting, or tech support services, phone 800-993-9400 or visit Contact Progent.
Fast Remote Network Support
For fast remote support, you can call Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).