Expert Online Help for Palo Alto, California Small Business Computers from Microsoft Certified Consultants
Small businesses have traditionally been underserved by major IT service organizations. Some small businesses allow themselves to grow dangerously reliant on freelance engineers or small consulting organizations who lack the size or broad knowledge to react promptly or effectively to network crises. Still other small companies turn to mass-market support firms staffed with technicians trained to provide by-the-numbers solutions to ordinary problems but who are missing the experience and technical scope to handle the variety of environments and absence of standards typical of small business IT systems.
Progent's proven approach to delivering affordable and effective technical support to small companies has made Progent among the premiere Microsoft-certified IT service firms in the United States. Progent has delivered online help to businesses in every state in the U.S. (refer to Progent's client testimonials).
Locations with Onsite Support and Conference Facilities:
Progent offers consulting services and onsite technical support throughout the California Central Valley, and the Monterey Peninsula.
Progent locations in
|2570 N. First Street, 2nd Floor
San Jose, CA 95131
||San Jose Network Support Services
||37053 Cherry Street
Newark, CA 94560
||Fremont Network Support Services
||26250 Industrial Blvd
Hayward, CA 94545
||Hayward Network Support Services
||1300 Clay Street
Oakland, CA 94612
||Oakland-Berkeley Network Support Services
||3790 El Camino Real
Palo Alto, CA 94306
||Palo Alto Network Support Services
||755 Baywood Drive, 2nd Floor
Petaluma, CA 94954
||Petaluma Network Support Services
||4695 Chabot Dr, Suite 200
Pleasanton, CA 94588
||Pleasanton Network Support Services
||6520 Lonetree Blvd
Rocklin, CA 95765
||Roseville Network Support Services
||1100 N Market Blvd
Sacramento, CA 95834
||Sacramento Network Support Services
||388 Market Street
San Francisco, CA 94111
||San Francisco Network Support Services
||2570 N. First Street, 2nd Floor
San Jose, CA 95131
||San Jose Network Support Services
||1900 S Norfolk, Suite 350
San Mateo, CA 94403
||San Mateo Network Support Services
||700 Larkspur Landing Cir
Larkspur, CA 94939
||San Rafael Network Support Services
||101 Cooper St, #4526
Santa Cruz, CA 95062
||Santa Cruz Network Support Services
||131 Stony Circle
Santa Rosa, CA 95401
||Santa Rosa Network Support Services
||3336 N Texas St
Fairfield, CA 94533
||Vacaville Network Support Services
||1261 Locust St
Walnut Creek, CA 94596
||Walnut Creek Network Support Services
For mid-size and large businesses, Progent can provide co-sourcing and project management services to add to the skills of your internal network support personnel. This can cut costs and help meet schedules for big projects such as software design and development, business continuity preparedness, network security evaluations, merging datacenters, or technology migrations.
Progent can also provide access to certified consultants to help your business to design and execute your cloud computing strategy.
Core Products and Technologies Serviced by Progent's Consultants for Business Networks in Palo Alto, California
Progent's national group of certified support professionals offers help for all facets of network systems deployed by companies of any size. Areas served by Progent in Palo Alto include:
Support Delivery Options Available for Palo Alto, California Companies
Progent offers a variety of alternatives for providing small businesses with cost-effective computer services for troubleshooting, consulting, hosting services, and network management. Progent's paradigm for providing IT support services is built on the Call Center structure familiar to big IT support groups. Progent's Contact Center Service Mechanism ensures fast support, comprehensive activity records, dependable follow-through, and tight expense monitoring for an array of network support delivery options that include online troubleshooting, in-person support, top-level consulting, as well as server hosting.
Progent's Fixed-price Managed Services for Outsourcing IT Management
- Online Support
Progentís Technical Response Center offers urgent and routine remote service for Microsoft Windows, Linux, Apple OS X, and Cisco-powered systems in the United States and worldwide. Progent's seasoned support professionals can help clients to troubleshoot and fix hardware and software problems without the expense or delay of travel for onsite support calls. The background of Progent's network engineers makes it possible to resolve the majority of network issues quickly. For the toughest problems, Progent's breadth of knowledge allows the support team to escalate troubleshooting tasks to world-class subject matter experts. Progent offers a streamlined, web-accessible registration process for first-time customers to address emergency network problems and Progent charges by the minute with no sign-up fees or minimums, so you are invoiced only for the support you receive. Experts available online include Cisco-premier CCIE network engineers, Microsoft-Certified MCSEs, and GIAC-certified security professionals. Find out additional details concerning Progent's online computer troubleshooting expertise.
- Onsite Service
Progent provides on-site computer assistance for signed-up clients in major metropolitan areas in the United States. Progent's onsite support personnel can work in tandem with Progent's online support experts to deliver small and midsize companies the best of both worlds: hands-on service professionals when you require them as well as the remote expertise of Progent's seasoned staff of IT consultants, security professionals, and business software developers. The wait time for in-person service visits is typically less than one business day. There is no sign-up or retainer charge for registering as a Progent customer for onsite service. Learn more details concerning how to sign up for Progent's onsite network support services.
- Phone Support
Progent's Helpdesk Outsourcing Services are intended for small and midsize companies who need prompt and reliable access to a professional Helpdesk with effective phone assistance, online repair tools, and enough technical depth for all needed problem escalation. Because smaller businesses usually are constrained by limited IT budgets and can provide scant executive bandwidth for dealing with network support tasks, Progent's Helpdesk Services can be the most efficient way to ensure that business computer systems stay productive. Read more about Progent's Help Desk outsourcing services.
- IT Consulting Services
Progent provides small and midsize businesses budget-friendly access to world-class IT professionals who can provide assistance with critical technologies such as
- Windows Server 2019 migration consulting, Microsoft Windows 2016 Hyper-V hybrid cloud solutions, Microsoft Windows Server support, Cisco network architecture, network security engineering, non-stop it system consulting, server virtualization solutions, plus configuration, customization and support for small business applications such as financials, operations, management reporting, sales automation, and office productivity suites. Progent can help with one-shot projects such as site relocations and massive software migrations, extended initiatives such as management reporting application programming and customization, relational database application programming and administration services, and web design, continuing support including System Center 2012 Operations Manager (SCOM 2012) support and SCOM 2016 consulting services for network health monitoring and network administration, or urgent services like data restoration and virus removal.
- Application Hosting
Progent can host key applications such as Exchange Server and Microsoft SQL Server to provide small and midsize companies with higher levels of dependability, security, and performance than is possible with the type of in-house data center that is achievable for most small and midsize businesses. Because Progent uses the same data centers that host the gear of many of the world's largest information technology companies, Progent can eliminate the expense of building and maintaining the systems required for enterprise-class cooling, electrical failover, and uninterruptible Internet connectivity. For hosted application servers, Progent can also ensure that upgrades and service packs remain current, security and performance is constantly tracked, and systems and data files are consistently archived and available for complete and prompt restoration. Learn additional information about Progent's hosting for Exchange and other critical applications.
- Private Cloud Hosting Services
Progent's Private Cloud hosting service offers full hosting services for all of a small company's production servers in an environment that not only delivers the highest level of availability and extensibility but that is in addition convenient for clients to transfer to a different service firm or to bring internally whenever your business situation calls for it. Progent's Private Cloud hosting service is based on tested virtualization technologies that allow businesses with mixed environments to benefit significantly on the costs of capital equipment, system support, and IT administration while getting world-class dependability and an unparalleled level of vendor alternatives. Unlike ordinary SaaS hosting models, Progent's Private Cloud Hosting covers all server-based applications in a single centrally administered service, can handle the mixed- platform and non- standardized environments typical of small companies, and retains control of the software licenses in the client's hands so that moving to a new virtualized system is fast, reliable, and affordable. This avoids becoming a prisoner of a specific hosting provider while still providing all the cost savings associated with SaaS hosting alternatives.
- Hybrid Cloud Planning and Integration Consulting
Progent can provide advanced online support to help companies of all sizes integrate their networks with leading public cloud platforms including Azure and Amazon Web Services. Progent can help your it team to plan and manage cost-effective ecosystems that can include Windows and Linux systems and apps in either cloud-based systems or in hybrid network models that combine on-premises resources as well as public clouds. To assist you to incorporate public cloud services with networks, Progent can provide a variety of public cloud migration support services such as Office 365 integration with on-premises installations of Exchange, Azure planning and integration services, Amazon Web Services cloud migration, and Amazon Web Marketing Service (WMS) programming and debugging. Progent has more than 15 years of experience delivering high-level consulting expertise online, and Progent can make sure you successfully carry out your cloud integration initiatives on schedule and within your budget.
Progent's value-priced ProSight suite of managed services is intended to provide small and mid-size businesses with enterprise-class support and cutting-edge technology for all aspects of information assurance. Managed services available from Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Recovery
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that incorporates cutting edge behavior analysis technology to defend endpoint devices as well as servers and VMs against modern malware attacks such as ransomware and file-less exploits, which easily escape traditional signature-based anti-virus tools. ProSight ASM safeguards on-premises and cloud-based resources and provides a single platform to automate the complete threat progression including filtering, infiltration detection, mitigation, cleanup, and forensics. Top features include single-click rollback with Windows Volume Shadow Copy Service and real-time network-wide immunization against new attacks. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Unified Physical and Virtual Endpoint Protection
Progent's ProSight Enhanced Security Protection (ESP) services deliver economical in-depth security for physical servers and virtual machines, workstations, mobile devices, and Exchange email. ProSight ESP utilizes adaptive security and modern behavior analysis for round-the-clock monitoring and responding to security assaults from all attack vectors. ProSight ESP offers firewall protection, intrusion alarms, endpoint control, and web filtering through leading-edge tools packaged within one agent managed from a single console. Progent's data protection and virtualization experts can assist you to plan and implement a ProSight ESP environment that addresses your organization's specific requirements and that helps you achieve and demonstrate compliance with legal and industry information protection standards. Progent will assist you specify and implement security policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alarms that require immediate attention. Progent's consultants can also assist your company to install and verify a backup and disaster recovery solution like ProSight Data Protection Services so you can get back in business rapidly from a destructive cyber attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Microsoft Exchange email filtering.
- ProSight DPS: Managed Cloud Backup
ProSight Data Protection Services offer small and medium-sized businesses a low cost and fully managed service for secure backup/disaster recovery (BDR). For a fixed monthly price, ProSight DPS automates and monitors your backup processes and enables rapid restoration of critical files, apps and virtual machines that have become unavailable or corrupted due to component failures, software glitches, disasters, human mistakes, or malicious attacks like ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware images/. Important data can be protected on the cloud, to an on-promises storage device, or mirrored to both. Progent's cloud backup consultants can deliver advanced support to set up ProSight DPS to to comply with government and industry regulatory standards like HIPPA, FINRA, PCI and Safe Harbor and, when needed, can assist you to restore your critical information. Read more about ProSight Data Protection Services Managed Cloud Backup and Recovery.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and inexpensive for small and mid-sized organizations to map, track, optimize and troubleshoot their networking appliances like routers, firewalls, and wireless controllers plus servers, endpoints and other devices. Incorporating state-of-the-art RMM technology, WAN Watch ensures that network maps are always current, captures and manages the configuration of almost all devices connected to your network, tracks performance, and generates alerts when issues are detected. By automating time-consuming management and troubleshooting processes, WAN Watch can knock hours off ordinary tasks like network mapping, reconfiguring your network, locating appliances that need critical updates, or identifying the cause of performance problems. Learn more about ProSight WAN Watch network infrastructure monitoring and management consulting.
- ProSight Email Guard: Spam Filtering, Data Leakage Protection and Content Filtering
ProSight Email Guard is Progent's email filtering and encryption platform that incorporates the technology of top information security companies to deliver web-based management and comprehensive security for all your inbound and outbound email. The powerful structure of Progent's Email Guard managed service combines cloud-based filtering with a local security gateway appliance to offer advanced defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. ProSight Email Guard's Cloud Protection Layer serves as a preliminary barricade and blocks the vast majority of threats from making it to your network firewall. This reduces your exposure to inbound threats and conserves system bandwidth and storage space. ProSight Email Guard's onsite security gateway appliance provides a further level of inspection for incoming email. For outgoing email, the local security gateway provides anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The on-premises gateway can also assist Microsoft Exchange Server to track and safeguard internal email traffic that stays inside your corporate firewall. Find out more about Progent's Email Guard spam filtering, virus defense, content filtering and data leakage protection.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring service that uses state-of-the-art remote monitoring and management (RMM) technology to keep your network operating at peak levels by checking the state of critical computers that drive your information system. When ProSight LAN Watch uncovers a problem, an alarm is sent automatically to your designated IT management personnel and your Progent consultant so all potential issues can be resolved before they can impact your network Find out more about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small organization can have its key servers and applications hosted in a secure fault tolerant data center on a fast virtual machine host configured and maintained by Progent's IT support professionals. With Progent's ProSight Virtual Hosting service model, the customer retains ownership of the data, the operating system software, and the apps. Since the system is virtualized, it can be moved easily to a different hosting solution without requiring a lengthy and technically risky configuration procedure. With ProSight Virtual Hosting, your business is not locked into a single hosting provider. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, maintain, retrieve and safeguard information related to your network infrastructure, processes, business apps, and services. You can quickly locate passwords or IP addresses and be warned automatically about impending expirations of SSL certificates ,domains or warranties. By updating and organizing your network documentation, you can eliminate as much as 50% of time spent looking for critical information about your network. ProSight IT Asset Management features a centralized location for holding and collaborating on all documents required for managing your network infrastructure like standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also offers a high level of automation for collecting and relating IT data. Whether youíre planning enhancements, performing maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the knowledge you require when you need it. Find out more about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and affordable alternative for small and mid-size businesses to obtain an unbiased evaluation of the health of their network. Based on some of the top remote monitoring and management tools in the industry, and overseen by Progent's world-class team of IT professionals, ProSight Network Audits show you how closely the configuration of your core network assets adhere to leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and provide instant ROI like a cleaner Active Directory system. Both also include one year of state-of-the-art remote network monitoring and management. Advantages can include simpler network management, better compliance with information security standards, higher utilization of network resources, quicker problem resolution, more reliable backup and recovery, and less downtime. See more about Progent's ProSight Network Audits IT infrastructure review.
The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is an affordable service centered on a phone discussion with a Progent backup/recovery consultant. The fact-finding interview is intended to help evaluate your company's preparedness to stop or recover quickly after an attack by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you personally to gather information concerning your current AV defense and backup/recovery platform, and Progent will then deliver a written Basic Security and Best Practices Report document describing how you can apply best practices to create an efficient AV and backup/recovery environment that meets your business needs. For more information, see Progent's ProSight Ransomware Preparedness Report.
Special Advantages of Teaming with Progent
As a Microsoft-certified Partner and Small Business Specialist, Progent is an acknowledged expert at the core system software and productivity applications important to the majority of small and mid-size businesses. As a Cisco-authorized partner, Progent also offers help for an ever more sophisticated collection of network technologies including PIX and ASA firewalls, routers and switches, voice-over-IP options, and wireless connectivity. Furthermore, Progent's
CISSP-Certified security experts,
CISM-certified security engineers, CISA-authorized security audit consultants and GIAC-certified information assurance experts offer a business-wide perspective on system protection and can help with complex security programs such as Security information and Event Management (SIEM) solutions to help companies meet business guidelines and statutory regulations for IT data protection and incident reporting.
The breadth and depth of Progent's consulting staff bring a unique set of advantages to clients trying to increase the business value of their information network within a reasonable budget. These benefits include:
- Best Industry Service Methodology
Progentís team of Microsoft and Cisco Premier Certified consultants average longer than a decade of real-world professional experience, at the front lines of network service, performing a wide variety of IT projects for an extensive array of clients. Each Progent consultant shares a proven set of personal best practices which are combined into company-wide best practices training that Progent instills in its consulting staff. This ensures that you get not only world-class IT help, but also a consultant with field-tested approaches for resolving actual network problems rapidly.
Read more details about Progent's best practices for network consulting.
- Granular Pricing
Progent's pricing policy is to charge for phone support and on-premises help per minute. As a result, you pay only for delivered services. Progent does not impose a higher rate for after-hours or priority support, and Progent does not charge for travel except for urgent calls where on-site time is less than 4 hours. Also, Progent imposes no sign-up charge and asks no retainer for services provided during normal business hours. Many support organizations demand large minimum payments or charge in increments of a quarter hour or more. Progent's one-minute pricing granularity avoids big bills for quick fixes. An additional advantage of by-the-minute invoicing is that you will be less tempted to allow simple problems to fester until they grow into big problems.
Find out more details about Progent's value pricing for IT outsourcing.
- Complete Documentation of Delivered Services
Progent has created a sophisticated support reporting system that records and formats complete documentation for all billed services. Unlike many freelance consultants or local service organizations who provide scant documentation or specifics of services done, each service delivered by Progent is accompanied by comprehensive documentation. Each Progent consultant has access to the support documentation given by every consultant to each client. The discipline of detailing and archiving service records results in more efficient support and avoids a variety of common problems such as when a service customer is virtually held hostage to a consultant who wonít let go of vital service information.
Find out additional information concerning Progent's documentation of IT outsourcing services.
- Knowledge Transfer
Progent is committed to knowledge transfer from Progent's support experts to customers. By teaching customers to resolve technical issues that are within their scope, Progent can concentrate on offering high-value services where Progent has few competitors. Small companies who utilize independent consultants or who maintain in-house IT staffs benefit when Progent passes on information about new technology and tested processes to make their networks more reliable, secure, and productive.
Read more about Progent's knowledge transfer services.
If your Palo Alto, California business needs to get in touch with Progent for network outsourcing, consulting, or tech support, phone 800-993-9400 or go to Contact Progent.
Fast Online Technical Assistance
For fast remote help, you can call Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).