Palo Alto, California Microsoft and Cisco Premier Certified Consulting Firm

Support Delivery Options Available for Palo Alto, California Businesses
Progent offers a variety of alternatives for providing small and midsize businesses and local governments with affordable computer services for technical support, system architecture, and IT management. Progent's paradigm for providing computer support is based on the Help Desk Call Center operational structure common to big IT groups. Progent's Help Desk Service Mechanism promotes rapid response, thorough service documentation, consistent follow-through, and strict cost control for a range of network support delivery modes that include remote troubleshooting, in-person support, and top-tier consulting.

• Remote Service
  Progent's Technical Response Center (TRC) offers emergency and routine remote support for Windows, Linux, Apple OS X, and Cisco-powered systems in the U.S. and worldwide. Progent's seasoned support experts can assist clients to analyze and repair network problems without the expense or time loss of travel for onsite support visits. The experience of Progent's IT consultants makes it possible to resolve the majority of IT problems quickly. For the most challenging problems, Progent's breadth of expertise makes it possible to escalate trouble tickets to world-class specialists. Progent offers a convenient, web-based registration procedure for first-time customers to address urgent situations and Progent charges by the minute with no startup fees or minimums, so you pay only for the help you receive. Specialists available remotely include Cisco-certified CCIE network engineers, Microsoft-Certified MCSE consultants, and CISM-certified security professionals. Find out additional details concerning Progent's remote network support expertise.

• Onsite Support
  Progent offers on-site computer support for registered clients in major metropolitan areas in the U.S. Progent's onsite support personnel can work in conjunction with Progent's online support engineers to deliver small and midsize businesses the ideal combination: onsite service professionals when you need them plus the remote help of Progent's seasoned team of network engineers, security professionals, and business application programmers. The response time for in-person service calls is usually under one business day. There is no sign-up or retainer charge for becoming a Progent client for on-premises service. Learn more details concerning how and why to sign up for Progent's in-person network service.

• Phone Support
  Progent's Standard Help Desk Services offer small businesses a complete service desk solution that handles all aspects of online desktop support from service requests through trouble ticket generation, screen sharing, progress tracking, problem solving, and management reports. Progent provides help desk services at a substantial discount from Progent's normal desktop support rates, and Progent offers the additional option of fast as-needed escalation to Level 2 and Level 3 experts to resolve challenging problems. for more information, see Online Help Desk Services for Small Businesses.

• Help Desk Sharing Services
  Progent's Co-managed Help Desk services make it possible for your business to share the load for Help Desk support transparently between your IT staff and Progent's nationwide pool of seasoned desktop support engineers and subject matter experts (SMEs). Progent's Help Desk Co-management service is an advanced service desk solution built around the leading PSA tool for managing service requests, ticket lifecycle, responsibility, status tracking, and metrics. For more information, visit Progent's shared Help Desk services.

• Consulting Expertise
  Progent offers small companies affordable access to world-class IT professionals who can provide assistance with vital products and technologies such as Windows Server 2022 planning and integration expertise, Windows Server 2019 migration services, Microsoft Windows 2016 Hyper-V hybrid cloud solutions, Cisco network design, consulting services for Horizon3.ai's NodeZero pentest products, network security consulting, high availability network consulting, virtualization strategies, plus integration, programming and training for business software including financials, operations, reporting, CRM, and productivity suites. Progent can help with short-term projects such as site relocations and major system upgrades, extended initiatives such as customizing an older ERP platform to a current MS Dynamics or Dynamics 365 package, relational database software development and DBA services, and web development, on-going services including System Center 2012 Operations Manager (SCOM 2012) expertise and Operations Manager 2016 consulting services for IT infrastructure health monitoring and system management, or emergency services such as disaster recovery and malware cleanup.

• Infrastructure Consulting Expertise for Telecommuters
  Progent can assist small and mid-size companies to design, set up and troubleshoot the infrastructure for offsite workers. Areas of network infrastructure where Progent's experts can deliver support include safe and convenient VPN connectivity, Virtual Desktop Infrastructure software, router integration, wireless network planning and implementation, and reliable Internet access. For details about Progent's infrastructure consulting expertise for an at-home workforce, refer to network infrastructure consulting expertise for teleworkers.

• Private Cloud Hosting Services
  Progent's Private Cloud hosting provides complete hosting for the entirety of a small or midsize organization's servers in an environment that not only provides the top degree of dependability and expandability but that is in addition convenient for customers to migrate to a different service firm or to bring in-house if your circumstance warrants it. Progent's Private Cloud hosting service is structured around mature virtual server technologies that allow small businesses with mixed networks to save significantly on the costs of hardware, system support, and network management while getting world-class reliability and an unparalleled level of vendor options. Unlike ordinary Software as a Service (SaaS) hosting models, Progent's Private Cloud Hosting covers all server-centric applications in one centrally administered package, can handle the multi- platform and loosely standardized networks typical of smaller companies, and retains ownership of the software licenses in the customer's possession so that moving to a different virtualized system is quick, reliable, and affordable. This eliminates ending up a prisoner of a single hosting service while still providing all the cost savings associated with SaaS hosting alternatives.

• Hybrid Cloud Planning and Integration Services
  Progent offers advanced online support services to help businesses of all sizes connect their information networks with leading public clouds including Azure and Amazon AWS. Progent can help your IT team to design and manage cost-effective ecosystems that support Windows and Linux operating systems and applications in both cloud-only systems or in hybrid network models that seamlessly combine on-premises resources along with public clouds. To assist you to incorporate cloud services with networks, Progent offers a variety of public cloud integration support services that include Office 365 integration solutions with on-premises installations of Exchange, Microsoft Azure planning and integration services, Amazon Web Services (AWS) cloud integration, Amazon Web Marketing Service development and troubleshooting, and Google Cloud integration consulting. Progent has over 20 years of background delivering high-level consulting expertise remotely, and Progent can help you complete your cloud migration projects quickly and within your budget.

• ProSight Active Security Monitoring (ASM): Endpoint Protection and Ransomware Defense
  ProSight Active Security Monitoring is an endpoint protection (EPP) solution that utilizes SentinelOne's cutting edge behavior machine learning technology to guard endpoint devices and servers and VMs against new malware attacks like ransomware and file-less exploits, which routinely get by traditional signature-based anti-virus tools. ProSight Active Security Monitoring protects on-premises and cloud resources and offers a unified platform to address the entire threat lifecycle including protection, identification, containment, cleanup, and post-attack forensics. Key features include single-click rollback using Windows VSS and automatic network-wide immunization against new attacks. Progent is a SentinelOne Partner, dealer, and integrator. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery based on SentinelOne technology.

• ProSight Enhanced Security Protection (ESP): Unified Physical and Virtual Endpoint Security
  Progent's ProSight Enhanced Security Protection (ESP) managed services deliver ultra-affordable in-depth protection for physical servers and VMs, workstations, smartphones, and Microsoft Exchange. ProSight ESP uses adaptive security and modern behavior analysis for continuously monitoring and responding to security threats from all vectors. ProSight ESP delivers firewall protection, intrusion alarms, endpoint control, and web filtering through leading-edge technologies packaged within one agent accessible from a unified console. Progent's data protection and virtualization consultants can help you to design and configure a ProSight ESP deployment that addresses your organization's specific requirements and that helps you achieve and demonstrate compliance with government and industry information protection standards. Progent will help you define and implement policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alarms that require urgent attention. Progent can also help your company to install and test a backup and disaster recovery solution such as ProSight Data Protection Services so you can get back in business quickly from a potentially disastrous security attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Exchange filtering.

• ProSight Data Protection Services: Managed Cloud Backup and Recovery
  ProSight Data Protection Services provide small and medium-sized organizations a low cost and fully managed solution for secure backup/disaster recovery. For a fixed monthly price, ProSight Data Protection Services automates your backup activities and allows fast restoration of critical files, apps and VMs that have become lost or corrupted due to hardware breakdowns, software glitches, natural disasters, human error, or malware attacks such as ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, applications, system images, plus Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to an on-premises storage device, or mirrored to both. Progent's backup and recovery consultants can provide world-class support to set up ProSight DPS to be compliant with government and industry regulatory standards like HIPAA, FIRPA, PCI and Safe Harbor and, when needed, can assist you to recover your business-critical data. Read more about ProSight DPS Managed Cloud Backup.

• ProSight WAN Watch: Infrastructure Remote Monitoring and Management
  ProSight WAN Watch is an infrastructure management service that makes it easy and inexpensive for smaller businesses to map out, track, optimize and troubleshoot their connectivity hardware such as switches, firewalls, and wireless controllers plus servers, printers, endpoints and other networked devices. Incorporating cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch ensures that network maps are always current, captures and manages the configuration information of virtually all devices connected to your network, monitors performance, and generates notices when potential issues are discovered. By automating time-consuming management activities, WAN Watch can knock hours off ordinary chores such as network mapping, reconfiguring your network, locating appliances that require important software patches, or identifying the cause of performance problems. Find out more details about ProSight WAN Watch network infrastructure monitoring and management services.

• ProSight Email Guard: Spam Filtering, Data Leakage Protection and Email Encryption
  ProSight Email Guard is Progent's email filtering and encryption solution that uses the services and infrastructure of top data security vendors to deliver web-based control and world-class protection for all your email traffic. The hybrid architecture of Progent's Email Guard integrates cloud-based filtering with a local security gateway appliance to provide advanced defense against spam, viruses, Denial of Service Attacks, DHAs, and other email-borne malware. The cloud filter serves as a first line of defense and blocks the vast majority of unwanted email from making it to your network firewall. This reduces your exposure to inbound attacks and conserves network bandwidth and storage. ProSight Email Guard's on-premises security gateway appliance provides a further layer of analysis for inbound email. For outbound email, the local security gateway offers anti-virus and anti-spam protection, protection against data leaks, and email encryption. The local gateway can also assist Exchange Server to track and protect internal email traffic that stays within your security perimeter. Find out more about Progent's Email Guard spam filtering, virus blocking, content filtering and data loss protection.

• ProSight LAN Watch: Server and Desktop Remote Monitoring
  ProSight LAN Watch is Progent's server and desktop monitoring service that incorporates advanced remote monitoring and management (RMM) technology to help keep your IT system running efficiently by checking the health of critical computers that drive your information system. When ProSight LAN Watch detects an issue, an alert is sent automatically to your specified IT management personnel and your Progent consultant so all looming issues can be resolved before they have a chance to impact productivity Learn more details about ProSight LAN Watch server and desktop remote monitoring consulting.

• ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
  With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and apps hosted in a protected fault tolerant data center on a fast virtual machine host configured and maintained by Progent's network support experts. With the ProSight Virtual Hosting service model, the client retains ownership of the data, the OS software, and the applications. Because the environment is virtualized, it can be ported immediately to an alternate hardware solution without requiring a lengthy and difficult configuration process. With ProSight Virtual Hosting, you are not tied one hosting service. Learn more about ProSight Virtual Hosting services.

• ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
  Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, maintain, find and protect information related to your IT infrastructure, procedures, business apps, and services. You can instantly find passwords or serial numbers and be warned automatically about upcoming expirations of SSLs or domains. By updating and organizing your IT documentation, you can save as much as half of time spent looking for critical information about your network. ProSight IT Asset Management includes a common repository for holding and collaborating on all documents related to managing your business network like standard operating procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for collecting and associating IT information. Whether you're making enhancements, performing regular maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the data you require when you need it. Find out more details about ProSight IT Asset Management service.

Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is an affordable service based on a phone interview with a Progent information assurance expert. The interview is intended to assess your organization's ability either to stop or recover rapidly after an assault by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you directly to collect information about your current cybersecurity posture and backup/recovery platform, and Progent will then produce a written Basic Security and Best Practices Report document describing how you can apply industry best practices to build a cost-effective AV and backup system that aligns with your business needs. For additional information, visit The ProSight Ransomware Preparedness Report.

Special Advantages of Teaming with Progent
As a Microsoft-certified Partner and a Microsoft Small Business Specialist, Progent is an acknowledged leader in supporting the fundamental system software and productivity programs used by most small and mid-size businesses. As a Cisco-qualified partner, Progent also offers expertise for an ever more sophisticated array of infrastructure technologies including PIX and ASA firewalls, routers and switches, VoIP solutions, and wireless access. Furthermore, Progent's CISSP-Premier security consultants, CISM-authorized security professionals, CISA-qualified security audit consultants and GIAC-qualified information assurance experts offer a company-wide view of system protection and can assist with advanced security programs such as SIEM solutions to help enterprises meet business standards and government mandates for IT information security and incident reporting.

The scope and size of Progent's consulting team bring a unique array of advantages to companies wishing to increase the business value of their information system within a reasonable budget. These benefits include:

• Best Industry Practices
  Progent's staff of Microsoft and Cisco Certified experts average longer than ten years of hands-on professional background, at the front lines of network support, performing a wide variety of technical tasks for an extensive mix of clients. Every Progent support professional shares a proven collection of personal best practices which are incorporated into company-wide leading practices training that Progent instills in its consulting staff. This means that you get not only world-class IT capability, but also a support engineer with proven approaches for solving actual network problems rapidly. Read more concerning Progent's best practices for network consulting.

• Efficient Pricing
  Progent's pricing policy is to bill for online support and on-premises help per minute. As a result, you pay exclusively for received services. Progent does not impose a higher rate for off-hours or urgent support, and Progent does not bill for travel except for urgent calls where on-site work is less than 4 hours. In addition, Progent applies no service activation charge and asks no retainer for support services delivered during normal working hours. Many service firms demand large minimum payments or bill in increments of a quarter hour or longer. Progent's one-minute billing granularity eliminates big invoices for fast repairs. Another advantage of by-the-minute pricing is that customers won't be inclined to permit simple issues to fester until they become big problems. Find out more about Progent's value pricing for IT outsourcing.

• Comprehensive Documentation of IT Services
  Progent has developed a comprehensive service reporting system that stores and formats complete documentation for all delivered services. Unlike many freelance consultants or local support firms who offer minimal documentation or specifics of tasks done, each service delivered by Progent is tracked by comprehensive documentation. Every Progent staff member has access to the service documentation given by each staff member to every client. The discipline of documenting and organizing service records results in more efficient support and avoids a variety of common misfortunes such as when a support client is effectively held hostage to a consultant who won't let go of the keys to the kingdom. Learn more details concerning Progent's documentation of IT outsourcing services.

• Information Transfer
  Progent practices information transfer from Progent's support experts to clients. By educating customers to handle problems that are within their comfort zone, Progent is able to concentrate on providing hard-to-find skills where Progent faces few competitors. Small businesses who work with independent consultants or who employ internal IT personnel benefit when Progent passes on information about new technology and proven methodologies to make their networks more reliable, protected, and productive. Read more details about Progent's knowledge transfer services.

Get in Touch with Progent
If your Palo Alto, California company needs to contact Progent to ask about network outsourcing, consulting, or technical support services, phone 800-993-9400 or visit Contact Progent.

Immediate Remote Technical Support
For fast remote assistance, you can contact Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).