Palo Alto, CA Online Help from World-class Computer Network Service Experts
Progent's computer network tech support services can deliver your Palo Alto, CA company low cost and consistent support from Microsoft and Cisco certified consulting professionals. By delivering network support help when you require it, offering specialized expertise for critical technologies, offering value-added services such as automated server monitoring, and invoicing only for services you use, Progent gives your Palo Alto, California business an economical option for optimizing the productivity and profitability of small business information systems. Whether you run an onsite datacenter, connect to cloud resources, or manage a hybrid cloud/on-premises network, Progent is the smart choice for businesses to build and manage a reliable and secure IT system and to benefit from quick availability of the seasoned support ordinarily available only to corporations who can set up a large internal IT group.
Northern California Contact Information:
Progent offers consulting services and onsite technical support throughout the California Central Valley, and the Monterey Peninsula.
Progent locations in
|2570 N. First Street, 2nd Floor
San Jose, CA 95131
||San Jose Network Support Services
||37053 Cherry Street
Newark, CA 94560
||Fremont Network Support Services
||26250 Industrial Blvd
Hayward, CA 94545
||Hayward Network Support Services
||1300 Clay Street
Oakland, CA 94612
||Oakland-Berkeley Network Support Services
||3790 El Camino Real
Palo Alto, CA 94306
||Palo Alto Network Support Services
||755 Baywood Drive, 2nd Floor
Petaluma, CA 94954
||Petaluma Network Support Services
||4695 Chabot Dr, Suite 200
Pleasanton, CA 94588
||Pleasanton Network Support Services
||6520 Lonetree Blvd
Rocklin, CA 95765
||Roseville Network Support Services
||1100 N Market Blvd
Sacramento, CA 95834
||Sacramento Network Support Services
||388 Market Street
San Francisco, CA 94111
||San Francisco Network Support Services
||2570 N. First Street, 2nd Floor
San Jose, CA 95131
||San Jose Network Support Services
||1900 S Norfolk, Suite 350
San Mateo, CA 94403
||San Mateo Network Support Services
||700 Larkspur Landing Cir
Larkspur, CA 94939
||San Rafael Network Support Services
||101 Cooper St, #4526
Santa Cruz, CA 95062
||Santa Cruz Network Support Services
||131 Stony Circle
Santa Rosa, CA 95401
||Santa Rosa Network Support Services
||3336 N Texas St
Fairfield, CA 94533
||Vacaville Network Support Services
||1261 Locust St
Walnut Creek, CA 94596
||Walnut Creek Network Support Services
For mid-size and large companies, Progent offers co-sourcing services to supplement the skills of your in-house network service group. This can reduce expenses and help meet schedules for major IT initiatives like application design and development, business continuity planning, network security audits, office consolidations, or software migrations and upgrades.
Progent can in addition offer the services of accredited consultants to help your business to design and implement your cloud computing strategy.
Key Products and Technologies Supported by Progent's Consultants for Business Networks in Palo Alto, California
Progent's national team of world-class experts offers support for virtually all facets of information technology used by businesses of any size. Areas served by Progent in Palo Alto include:
Service Delivery Alternatives Available for Palo Alto, California Companies
Progent offers a variety of options for providing small and midsize companies and local governments with cost-effective computer services for technical support, system architecture, hosting, and network management. Progent's model for providing network support services is based on the Call Center structure familiar to larger IT support groups. Progent's Help Desk Service Mechanism ensures rapid response, thorough activity records, reliable follow-through, and tight expense control across an array of IT service delivery alternatives that include remote repairs, onsite support, top-level consulting, plus server hosting.
Progent's Fixed-price Managed Services for Outsourcing IT Management
- Online Support
Progentís Technical Response Center (TRC) provides urgent and scheduled remote assistance for Microsoft Windows, Linux, Apple OS X, and Cisco-based systems in the United States and globally. Progent's certified support professionals can assist customers to analyze and fix network issues without the expense or time loss of travel for onsite service calls. The experience of Progent's IT consultants allows them to handle the majority of network problems quickly. For complex problems, Progent's depth of knowledge allows the support team to escalate troubleshooting tasks to world-class specialists. Progent provides a convenient, web-accessible signup procedure for first-time clients to address urgent network problems and Progent charges per minute with zero startup fees or time minimums, so you are invoiced only for the assistance you receive. Specialists you can access remotely include Cisco-premier CCIE network engineers, Microsoft-Certified MCSE consultants, and CISA-certified security engineers. Learn additional information concerning Progent's remote computer troubleshooting services.
- On-site Support
Progent provides onsite technical assistance for registered clients in larger cities in the United States. Progent's on-site service personnel can operate in conjunction with Progent's online support engineers to give small and midsize companies the optimal solution: hands-on support professionals when you require them plus the remote help of Progent's worldwide team of network consultants, security professionals, and business software programmers. The response time for in-person service calls is typically less than 24 hours. Progent requires no start-up or retainer charge for becoming a Progent customer for onsite support. Find out more details about how and why to register for Progent's onsite computer support.
- Help Desk Call Center
Progent's Standard Help Desk Services provide small businesses a comprehensive solution that handles all aspects of remote Level 1 desktop technical support from initial requests through trouble ticket generation, remote desktop control, status tracking, problem resolution, and management reports. Progent provides help desk services at a significant discount off Progent's normal Level 1 desktop support rates, and Progent can provide the additional option of rapid as-needed escalation to Level 2 and Level 3 experts to handle challenging problems. For details, visit Help Desk Services.
- Consulting Services
Progent provides small companies budget-friendly access to enterprise-class IT professionals who can provide help with critical technologies such as
- Windows Server 2019 migration consulting, Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Windows Server and application support, Cisco network infrastructure, network security engineering, non-stop it system engineering, virtual server strategies, plus integration, customization and support for business software such as financials, operations, business analytics, sales automation, and office productivity software. Progent can provide assistance with one-time projects such as site moves and major system upgrades, longer term initiatives such as business reporting application programming and customization, database software programming and DBA support, and web development, on-going support including Microsoft System Center 2012 Operations Manager (SCOM 2012) support and SCOM 2016 consulting for IT infrastructure health monitoring and network administration, or urgent response like disaster recovery and virus removal.
- Application Hosting
Progent offers hosting for critical applications such as Exchange Server and SQL Server in order to provide small companies with higher levels of reliability, protection, and performance than is possible with the type of in-house data center that is practical for the majority of small businesses. Since Progent utilizes the same data centers that support the gear of some of the planet's largest IT organizations, Progent can save you the cost of creating and maintaining the systems needed for enterprise-class cooling, electrical failover, and uninterruptible Internet connectivity. For managed application servers, Progent can also make sure that patches and service packs remain current, security and efficiency is continually monitored, and systems and data files are regularly backed up and available for complete and rapid restoration. Find out more concerning Progent's hosting for Microsoft Exchange Server and other mission-critical applications.
- Private Cloud Hosting Services
Progent's Private Cloud hosting offers complete hosting services for all of a small or midsize organization's production servers in an environment that not only provides the top degree of dependability and scalability but that is in addition easy for clients to migrate to another service provider or to move internally if your situation warrants it. Progent's Private Cloud hosting service is structured around mature virtualization techniques that allow small businesses with multi-vendor environments to benefit significantly on the expense of capital equipment, infrastructure support, and IT management while getting enterprise-class reliability and an unparalleled degree of vendor alternatives. Unlike ordinary SaaS hosting models, Progent's Private Cloud Hosting encompasses all server-centric software in one centrally administered service, can support the multi- platform and non- standardized networks common with smaller businesses, and retains control of the licenses in the customer's possession so that moving to a different virtualized system is quick, safe, and inexpensive. This avoids ending up a captive to a specific hosting provider while still offering all the cost savings associated with ASP and SaaS hosting alternatives.
- Hybrid Cloud Planning and Integration Consulting Services
Progent offers expert online consulting support to help businesses of all sizes connect their IT infrastructure with leading public cloud platforms such as Azure and Amazon Web Services. Progent can help you to design and manage hybrid environments that support Windows and Linux operating systems and apps in both cloud-only solutions or in hybrid network models that combine on-premises resources along with cloud services. To assist you to integrate public cloud services with physical datacenters, Progent can provide a range of cloud migration services that include Office 365 integration solutions with on-premises installations of Exchange, Microsoft Azure design and deployment services, Amazon Web Services cloud migration, and Amazon Web Marketing Service development and debugging. Progent has more than 15 years of experience providing high-level consulting support remotely, and Progent can make sure you complete your cloud integration initiatives quickly and affordably.
Progent's value-priced ProSight family of network management outsourcing services is intended to provide small and mid-size organizations with enterprise-class support and cutting-edge technology for all aspects of information assurance and compliance. Managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Next Generation Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint protection service that incorporates cutting edge behavior-based analysis tools to guard endpoints and servers and VMs against modern malware assaults such as ransomware and email phishing, which routinely escape traditional signature-based anti-virus products. ProSight ASM protects on-premises and cloud resources and offers a unified platform to address the entire malware attack progression including filtering, infiltration detection, containment, cleanup, and post-attack forensics. Key capabilities include single-click rollback using Windows Volume Shadow Copy Service and automatic system-wide immunization against newly discovered attacks. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Unified Endpoint Security
Progent's ProSight Enhanced Security Protection (ESP) managed services deliver economical in-depth security for physical servers and virtual machines, workstations, mobile devices, and Exchange Server. ProSight ESP utilizes contextual security and advanced machine learning for round-the-clock monitoring and reacting to security threats from all vectors. ProSight ESP offers firewall protection, intrusion alerts, endpoint management, and web filtering through leading-edge tools incorporated within one agent accessible from a unified console. Progent's data protection and virtualization consultants can help you to design and implement a ProSight ESP environment that addresses your company's unique needs and that helps you prove compliance with legal and industry information security regulations. Progent will assist you define and implement policies that ProSight ESP will manage, and Progent will monitor your network and respond to alerts that call for immediate attention. Progent's consultants can also help your company to install and test a backup and disaster recovery solution like ProSight Data Protection Services so you can recover quickly from a destructive security attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Exchange email filtering.
- ProSight DPS: Managed Cloud Backup and Recovery
ProSight Data Protection Services from Progent offer small and mid-sized businesses a low cost and fully managed solution for reliable backup/disaster recovery (BDR). Available at a low monthly rate, ProSight Data Protection Services automates and monitors your backup processes and allows fast restoration of critical files, applications and virtual machines that have become unavailable or damaged as a result of component breakdowns, software glitches, natural disasters, human mistakes, or malware attacks such as ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to a local storage device, or to both. Progent's backup and recovery consultants can deliver advanced support to set up ProSight Data Protection Services to to comply with regulatory standards like HIPPA, FIRPA, PCI and Safe Harbor and, whenever needed, can assist you to recover your business-critical data. Find out more about ProSight DPS Managed Cloud Backup.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and inexpensive for smaller organizations to map, monitor, optimize and troubleshoot their networking appliances such as routers, firewalls, and load balancers plus servers, endpoints and other networked devices. Incorporating cutting-edge RMM technology, WAN Watch makes sure that infrastructure topology maps are always updated, copies and manages the configuration of almost all devices connected to your network, monitors performance, and sends alerts when potential issues are discovered. By automating tedious management processes, WAN Watch can knock hours off common tasks like making network diagrams, expanding your network, locating devices that require important updates, or resolving performance problems. Find out more details about ProSight WAN Watch network infrastructure management services.
- ProSight Email Guard: Spam Filtering, Data Leakage Protection and Email Encryption
ProSight Email Guard is Progent's email filtering and encryption solution that incorporates the services and infrastructure of top information security vendors to deliver web-based control and world-class security for all your inbound and outbound email. The hybrid structure of Email Guard managed service combines cloud-based filtering with a local security gateway device to offer advanced defense against spam, viruses, Dos Attacks, DHAs, and other email-based malware. The cloud filter serves as a first line of defense and blocks most unwanted email from making it to your security perimeter. This reduces your exposure to inbound attacks and conserves network bandwidth and storage. ProSight Email Guard's on-premises security gateway appliance adds a deeper level of analysis for inbound email. For outgoing email, the onsite gateway offers anti-virus and anti-spam protection, protection against data leaks, and email encryption. The onsite security gateway can also assist Microsoft Exchange Server to monitor and safeguard internal email that originates and ends inside your security perimeter. Learn more about Progent's Email Guard spam filtering, virus defense, email content filtering and data loss protection.
- ProSight LAN Watch: Server and Desktop Remote Monitoring and Management
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that incorporates state-of-the-art remote monitoring and management (RMM) technology to keep your network operating at peak levels by tracking the health of vital computers that drive your information system. When ProSight LAN Watch uncovers an issue, an alert is sent immediately to your specified IT personnel and your Progent consultant so all potential issues can be addressed before they have a chance to impact productivity Find out more about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and applications hosted in a secure fault tolerant data center on a fast virtual machine host configured and maintained by Progent's network support professionals. With the ProSight Virtual Hosting service model, the customer owns the data, the OS platforms, and the applications. Because the environment is virtualized, it can be ported easily to a different hosting environment without a lengthy and technically risky reinstallation procedure. With ProSight Virtual Hosting, you are not locked into a single hosting service. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, maintain, retrieve and safeguard information about your network infrastructure, procedures, business apps, and services. You can instantly locate passwords or serial numbers and be alerted about upcoming expirations of SSL certificates or domains. By updating and managing your network documentation, you can eliminate as much as half of time spent searching for critical information about your network. ProSight IT Asset Management includes a centralized repository for holding and collaborating on all documents required for managing your network infrastructure like standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also offers a high level of automation for gathering and associating IT data. Whether youíre planning improvements, performing regular maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the data you need as soon as you need it. Learn more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and low-cost alternative for small and medium-size organizations to get an objective assessment of the overall health of their network. Based on some of the leading remote monitoring and management platforms in the industry, and supervised by Progent's world-class team of IT professionals, ProSight Network Audits show you how well the deployment of your essential infrastructure devices adhere to industry best practices. The Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and provide immediate ROI like a more manageable Active Directory (AD) system. Both versions also come with a year of cutting-edge remote network monitoring and management (RMM). Advantages can include lower-cost management, improved compliance with government and industry security requirements, higher utilization of IT resources, quicker problem resolution, more reliable backup and recovery, and increased uptime. See more information about Progent's ProSight Network Audits network infrastructure review.
Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is a low-cost service centered on a phone discussion with a Progent information assurance expert. The interview is designed to help evaluate your company's preparedness to stop or recover rapidly after an assault by a ransomware strain like Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you personally to gather information concerning your current AV defense and backup/recovery platform, and Progent will then deliver a written Basic Security and Best Practices Report document describing how you can follow industry best practices to create a cost-effective security and backup environment that aligns with your company's requirements. For more information, visit The ProSight Ransomware Preparedness Report.
Unique Advantages of Working with Progent
As a Microsoft-certified Partner and a Microsoft Small Business Specialist, Progent is a recognized leader in supporting the fundamental network software and office productivity programs used by most small and mid-size businesses. As a Cisco-authorized partner, Progent also offers expertise for an increasingly complex array of network technologies including PIX and ASA firewalls, switches, routers, voice-over-IP solutions, and wireless networking. Furthermore, Progent's
CISSP-Certified security consultants,
CISM-qualified security professionals, CISA-authorized security audit consultants and GIAC-certified information assurance experts can provide a company-wide perspective on network security and can help with advanced security projects such as SIEM solutions to help companies meet business standards and government requirements for IT data security and reporting.
The scope and size of Progent's engineering team offer a unique set of advantages to customers trying to increase the business value of their IT system within a realistic budget. These benefits include:
- Best Industry Service Methodology
Progentís staff of Microsoft and Cisco Premier Certified consultants average more than a decade of real-world professional background, in the trenches of network support, executing a wide variety of IT projects for an extensive array of clients. Each Progent consultant shares a proven set of personal best practices which are combined into company-wide best practices training that Progent instills in its consulting team. This guarantees that you get not just expert technical skills, but also a support engineer with proven methods for resolving real-world IT problems efficiently.
Learn more details concerning Progent's best practices for network consulting.
- Value Pricing Model
Progent's pricing policy is to bill for phone service and on-premises visits per minute. As a result, you pay just for delivered support. Progent does not impose a higher rate for off-hours or emergency support, and Progent does not bill for travel except for emergency calls where on-site time is less than 4 hours. Also, Progent applies no startup charge and requires no retainer for services provided during regular business hours. Many support organizations demand large minimum fees or charge in increments of a quarter hour or longer. Progent's one-minute billing granularity does away with major invoices for quick fixes. An additional advantage of granular pricing is that you are not tempted to allow incipient issues to fester until they become big ones.
Learn more details about Progent's value pricing for IT outsourcing.
- Comprehensive Documentation of IT Services
Progent has developed a comprehensive service reporting system that records and organizes detailed documentation for all delivered support activities. Unlike some independent consultants or local service organizations who provide scant documentation or details of services performed, each service provided by Progent is accompanied by full documentation. Every Progent staff member has access to the service documentation given by each consultant to each client. The discipline of detailing and archiving service records allows more efficient support and avoids a slew of common misfortunes such as when a support client is effectively held hostage to a consultant who refuses to release vital service information.
Learn more details about Progent's documentation of IT outsourcing services.
- Knowledge Transfer
Progent practices knowledge transfer from Progent's support experts to customers. By educating clients to deal with problems that are within their comfort zone, Progent can concentrate on providing hard-to-find skills where Progent faces little competition. Small companies who work with independent consultants or who employ in-house IT staffs benefit when Progent transfers knowledge about critical technology and proven processes to make their IT environments more robust, secure, and efficient.
Find out additional information about Progent's knowledge transfer services.
If your Palo Alto, California company needs to contact Progent to ask about network outsourcing, consulting, or technical support, phone 800-993-9400 or refer to Contact Progent.
Fast Remote Technical Assistance
For fast remote assistance, you can call Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).