Professional Online Help for Palo Alto, California Small Business Computers from Certified Engineers
Small companies have traditionally been underserved by major network service organizations. Many small companies permit themselves to grow excessively dependent on freelance engineers or small consulting firms who don't have the bandwidth or comprehensive skill sets to respond promptly or efficiently to technical crises. Still other small companies resort to giant service providers staffed with personnel trained to offer by-the-numbers solutions to ordinary problems but who are missing the experience and technical scope to handle the diversity of environments and lack of standards typical of small company information networks.
Progent's time-tested methodology for delivering affordable and successful network service to small businesses has made Progent among the most respected Microsoft-certified IT consulting organizations in the United States. Progent has delivered online help to businesses in every state in the United States (refer to Progent's client testimonials).
San Francisco Bay Area Contact Information:
Progent offers consulting services and onsite technical support throughout Northern California.
Progent locations in San Francisco Bay Area
||Fremont Executive Suites
Newark, CA 94560
||Fremont Network Support Services
||26250 Industrial Blvd
Hayward, CA 94545
||Hayward Network Support Services
||18525 Sutter Blvd
Morgan Hill, CA 95037
||Morgan Hill Network Support Services
||1300 Clay Street
Oakland, CA 94612
||Oakland Network Support Services
||3790 El Camino Real
Palo Alto, CA 94306
||Palo Alto Network Support Services
||4695 Chabot Dr, Suite 200
Pleasanton, CA 94588
||Pleasanton Network Support Services
||388 Market Street
San Francisco, CA 94111
||San Francisco Network Support Services
||2570 N. First Street, 2nd Floor
San Jose, CA 94131
||San Jose Network Support Services
||1900 S Norfolk, Suite 350
San Mateo, CA 94403
||San Mateo Network Support Services
||1261 Locust St
Walnut Creek, CA 94596
||Walnut Creek Network Support Services
For mid-size and large businesses, Progent can provide co-sourcing and project management services to add to the technical skills of your in-house IT service personnel. This can cut costs and minimize technical risks for major projects such as software programming, business continuity preparedness, security audits, merging datacenters, or software migrations and upgrades.
Progent can also offer the services of accredited consultants to help your company to design and execute a sensible cloud strategy.
Main IT Areas Serviced by Progent for Office Networks in Palo Alto, California
Progent's team of certified engineers provides help for all facets of network technology found in companies of all sizes. Areas served by Progent in and around Palo Alto include:
Support Delivery Alternatives Available for Palo Alto, California Companies
Progent offers a selection of alternatives for providing small businesses and local governments with cost-effective computer services for technical support, consulting, hosting services, and network management outsourcing. Progent's paradigm for providing network support is based on the Help Desk Call Center operational structure common to larger IT support groups. Progent's Contact Center Support Model ensures fast response, comprehensive service documentation, consistent follow-up, and tight cost monitoring for an array of network support delivery modes that include online troubleshooting, on-premises support, high-end consulting, plus server and application hosting.
Progent's Fixed-price Managed Services for Outsourcing Network Monitoring and Management
- Online Support
Progentís Technical Response Center (TRC) provides emergency and scheduled online assistance for Windows, Linux, Apple, and Cisco-based environments in the United States and globally. Progent's seasoned service professionals can assist customers to analyze and fix hardware and software issues without the expense or time loss of travel for onsite service calls. The background of Progent's IT consultants allows them to handle the majority of network problems quickly. For the most challenging problems, Progent's depth of expertise makes it possible to escalate trouble tickets to advanced subject matter experts. Progent provides a convenient, web-based registration procedure for new customers to address emergency situations and Progent bills by the minute with no sign-up charges or minimums, so you pay only for the assistance you receive. Specialists available online include Cisco-certified CCIE network engineers, Microsoft-Certified MCSE consultants, and CISSP-certified security professionals. Find out additional information concerning Progent's remote network troubleshooting services.
- On-site Service
Progent offers on-site computer support for registered clients in larger cities in the U.S. Progent's onsite service personnel can work in conjunction with Progent's remote service engineers to give small and midsize businesses the optimal solution: onsite support professionals when you need them as well as the remote help of Progent's seasoned staff of IT engineers, security specialists, and business application programmers. The wait time for in-person service calls is usually less than one business day. Progent requires no sign-up or retainer charge for becoming a Progent client for onsite service. Learn more concerning why to sign up for Progent's onsite network support.
- Phone Support
Progent's Standard Help Desk Services offer small businesses an end-to-end service desk solution that handles all facets of online desktop technical support from initial requests through trouble ticket generation, screen sharing, status tracking, problem solving, and management reports. Progent provides call desk services at a substantial discount off Progent's normal desktop support rates, and Progent offers the option of rapid as-needed escalation to Level 2 and Level 3 experts to handle challenging problems. To learn more, refer to Help Desk Services for Small Businesses.
- IT Consulting Expertise
Progent offers small businesses affordable access to enterprise-class IT professionals who can deliver help with vital products and technologies including
- Windows Server 2019 migration consulting, Microsoft Windows 2016 Hyper-V hybrid cloud solutions, Microsoft Windows Server and application support, Cisco network design, company-wide network security consulting, non-stop network design, server virtualization strategies, plus integration, programming and training for business applications such as financials, operations, reporting, CRM, and productivity packages. Progent can provide assistance with short-term projects such as office relocations and major system upgrades, longer term initiatives such as management reporting application development and customization, relational database application development and administration support, and web development, continuing services including System Center 2012 Operations Manager (SCOM 2012) expertise and Operations Manager 2016 consulting for IT infrastructure monitoring and network management, or urgent response like data restoration and malware removal.
- Application Hosting
Progent offers hosting for mission-critical business applications such as Exchange Server and MS SQL in order to provide small and midsize businesses with higher levels of dependability, security, and performance than is feasible using the type of on-site data center that is practical for most small and midsize organizations. Because Progent uses the same facilities that support the gear of some of the planet's biggest IT organizations, Progent can save you the investment in creating and maintaining the infrastructure required for world-class cooling, power failover, and redundant Internet connectivity. For hosted applications, Progent can also make sure that patches and revisions remain current, security and efficiency is continually tracked, and systems are consistently backed up and ready for complete and rapid restoration. Find out more about Progent's hosting for Exchange and other mission-critical applications.
- Private Cloud Hosting
Progent's Private Cloud hosting service provides full hosting services for all of a small or midsize company's servers in a setting that not only provides the top degree of availability and expandability but that is also easy for customers to migrate to a different service firm or to move internally if your circumstance calls for it. Progent's Private Cloud hosting is structured around mature virtualization techniques that allow companies with mixed environments to save significantly on the costs of capital equipment, infrastructure support, and IT management while getting enterprise-class reliability and an unparalleled level of vendor flexibility. Unlike ordinary Software as a Service hosting offerings, Progent's Private Cloud Hosting Service encompasses all server-centric applications in a single centrally managed solution, can handle the mixed- OS and non- standardized environments common with small companies, and retains ownership of the software licenses in the customer's hands so that migrating to a different virtual host is fast, reliable, and inexpensive. This eliminates becoming a captive to a specific hosting service while still offering all the cost savings associated with SaaS hosting alternatives.
- Hybrid Cloud Integration Services
Progent can provide expert online support to help companies of all sizes connect their networks with popular public cloud platforms such as Azure and Amazon Web Services (AWS). Progent can assist your it team to design and manage hybrid ecosystems that support Windows and Linux systems and applications in either cloud-only systems or in hybrid topologies that seamlessly combine on-premises IT assets as well as cloud services. To assist you to incorporate public cloud services with networks, Progent can provide a range of public cloud migration services such as Office 365 Exchange Online integration with on-premises installations of Exchange, Azure planning and deployment services, Amazon Web Services (AWS) cloud integration, Amazon Web Marketing Service (WMS) development and troubleshooting, and Google Cloud integration consulting. Progent has over two decades of experience providing high-level consulting expertise online, and Progent can help you successfully carry out your cloud integration initiatives quickly and within your budget.
Progent's value-priced ProSight suite of managed services is designed to provide small and mid-size businesses with enterprise-class support and cutting-edge technology for all facets of information assurance. Managed services available from Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring (ASM): Next Generation Endpoint Protection and Ransomware Recovery
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection service that incorporates cutting edge behavior machine learning technology to defend endpoints as well as servers and VMs against new malware attacks like ransomware and file-less exploits, which routinely escape legacy signature-matching AV tools. ProSight Active Security Monitoring protects on-premises and cloud-based resources and provides a unified platform to address the complete threat progression including filtering, identification, mitigation, remediation, and forensics. Top features include one-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against newly discovered threats. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Unified Physical and Virtual Endpoint Security
ProSight Enhanced Security Protection (ESP) services deliver economical in-depth security for physical servers and virtual machines, desktops, mobile devices, and Microsoft Exchange. ProSight ESP uses contextual security and advanced machine learning for continuously monitoring and reacting to security assaults from all attack vectors. ProSight ESP provides two-way firewall protection, penetration alarms, endpoint management, and web filtering through leading-edge technologies incorporated within one agent accessible from a single console. Progent's data protection and virtualization consultants can help your business to design and implement a ProSight ESP deployment that meets your organization's specific needs and that helps you demonstrate compliance with legal and industry data security standards. Progent will help you specify and implement security policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alerts that require immediate attention. Progent's consultants can also help your company to set up and test a backup and restore system like ProSight Data Protection Services (DPS) so you can recover quickly from a potentially disastrous security attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified endpoint security and Exchange email filtering.
- ProSight Data Protection Services: Managed Cloud Backup
ProSight Data Protection Services offer small and mid-sized organizations an affordable and fully managed solution for secure backup/disaster recovery (BDR). For a fixed monthly cost, ProSight Data Protection Services automates your backup processes and enables fast recovery of critical files, applications and virtual machines that have become unavailable or corrupted as a result of hardware breakdowns, software bugs, disasters, human mistakes, or malware attacks like ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware images/. Important data can be protected on the cloud, to a local device, or mirrored to both. Progent's cloud backup consultants can provide world-class expertise to set up ProSight DPS to to comply with government and industry regulatory standards such as HIPAA, FIRPA, PCI and Safe Harbor and, when necessary, can help you to recover your business-critical information. Read more about ProSight Data Protection Services Managed Cloud Backup.
- ProSight WAN Watch: Network Infrastructure Management
ProSight WAN Watch is an infrastructure management service that makes it easy and inexpensive for smaller businesses to map out, monitor, reconfigure and debug their connectivity hardware such as routers and switches, firewalls, and access points plus servers, printers, client computers and other networked devices. Using cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch makes sure that network diagrams are kept current, captures and displays the configuration of almost all devices on your network, monitors performance, and generates notices when problems are discovered. By automating tedious management processes, ProSight WAN Watch can knock hours off common tasks like network mapping, expanding your network, finding devices that need critical software patches, or identifying the cause of performance issues. Learn more details about ProSight WAN Watch network infrastructure management consulting.
- ProSight Email Guard: Spam Filtering, Data Leakage Protection and Content Filtering
ProSight Email Guard is Progent's email security platform that uses the technology of top data security companies to deliver web-based management and comprehensive protection for all your email traffic. The hybrid structure of Email Guard managed service integrates a Cloud Protection Layer with an on-premises gateway appliance to provide advanced protection against spam, viruses, Denial of Service Attacks, DHAs, and other email-borne threats. ProSight Email Guard's Cloud Protection Layer serves as a first line of defense and keeps the vast majority of threats from reaching your security perimeter. This reduces your exposure to external attacks and saves network bandwidth and storage space. ProSight Email Guard's on-premises gateway device provides a further level of inspection for incoming email. For outbound email, the onsite security gateway offers anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The onsite gateway can also help Exchange Server to monitor and safeguard internal email that stays within your corporate firewall. Learn more about Progent's Email Guard spam filtering, virus blocking, content filtering and data loss protection.
- ProSight LAN Watch: Server and Endpoint Remote Monitoring and Management
ProSight LAN Watch is Progentís server and desktop monitoring managed service that uses advanced remote monitoring and management techniques to help keep your network operating efficiently by checking the state of critical assets that drive your business network. When ProSight LAN Watch uncovers a problem, an alert is transmitted automatically to your specified IT management staff and your assigned Progent engineering consultant so any potential issues can be addressed before they have a chance to disrupt your network Find out more about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small organization can have its critical servers and applications hosted in a secure fault tolerant data center on a high-performance virtual host set up and managed by Progent's network support experts. With Progent's ProSight Virtual Hosting model, the client retains ownership of the data, the operating system platforms, and the apps. Since the environment is virtualized, it can be moved immediately to an alternate hosting solution without requiring a lengthy and difficult configuration process. With ProSight Virtual Hosting, your business is not tied a single hosting service. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, update, retrieve and protect information about your IT infrastructure, procedures, business apps, and services. You can quickly find passwords or IP addresses and be alerted about impending expirations of SSL certificates or warranties. By updating and managing your network documentation, you can eliminate up to 50% of time wasted searching for vital information about your network. ProSight IT Asset Management includes a common location for holding and sharing all documents required for managing your business network like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers a high level of automation for gathering and associating IT information. Whether youíre planning improvements, performing maintenance, or responding to a crisis, ProSight IT Asset Management gets you the knowledge you need when you need it. Learn more about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and low-cost way for small and mid-size organizations to get an unbiased assessment of the health of their information system. Powered by a selection of the leading remote monitoring and management tools available, and supervised by Progent's world-class group of IT professionals, ProSight Network Audits help you see how well the deployment of your essential infrastructure assets adhere to industry best practices. The Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and provide immediate ROI such as a more manageable Active Directory (AD) environment. Both versions also include one year of advanced remote network monitoring and management (RMM). Advantages can include simpler network management, improved compliance with information security requirements, higher utilization of IT assets, faster problem resolution, more reliable backup and restore, and increased uptime. Learn more information about Progent's ProSight Network Audits IT infrastructure review.
Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is a low-cost service built around a brief interview with a Progent backup/recovery expert. The interview is designed to assess your organization's ability either to block or recover quickly following an attack by a ransomware strain like Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you directly to collect information about your current security profile and backup platform, and Progent will then deliver a written Basic Security and Best Practices Report document describing how you can apply industry best practices to build a cost-effective AV and backup environment that aligns with your company's needs. For additional information, visit The ProSight Ransomware Preparedness Report.
Why Progent Is the Smart Choice for Palo Alto, California Businesses
Progent's staff size, scope of information technology expertise, and experience with corporate network consulting allow small companies to sidestep the pitfalls associated with excessive reliance on small service firms or independent engineers.
Teaming with Progent allows your small business to:
- Prevent Excessive Dependence on Freelance Support Consultants
For IT services, small businesses sometimes depend excessively on freelance consultants. Although individual service engineers carry lower expenses than more substantial IT service firms and can afford to charge apparently smaller fees, freelancers are occasionally too busy to react quickly to critical network problems. If a freelance consultant is busy with different customer, sick, on vacation, or in class, the lack of replacement staff may require your business to wait for assistance during an emergency. The more your small business grows, system downtime or problems with line-of-business programs get more expensive. The dollars you thought you were saving on an independent consultant can be eaten up fast due to lost productivity. Also, when freelance engineers encounter unfamiliar problems, the unavailability of a large consulting team to fall back on for assistance requires them to train on the job while your business ends up with the bill for their continuing training.
- Gain Access to Certified Professionals in Sophisticated Information Technology Issues
Many smaller support firms or independent engineers specializing in small company IT support are capable of providing routine fixes but don't have the seasoning to work efficiently with complicated network configurations with a variety of operating systems, numerous locations, VoIP systems, mobile clients, interconnected accounting and operational applications, data-driven web sites, and custom line-of-business applications. Progent's experience with global companies and Progent's large team of experts can be valuable to your business because big-company networks are by nature complex, support issues demand thorough knowledge in many technical areas, and achieving an acceptable degree of stability, reliability, and security calls for industry-proven processes.
- Create a Firm Foundation for Growth
Small businesses often start with an IT system implemented on a tight budget. Without a strong basis, a sequence of ad hoc fixes commonly get thrown on top of a weak structure. As a business evolves, reliability and scalability issues can obstruct the success of the business. These environments need proper evaluation, smart business analysis, and in-depth experience to upgrade to an IT environment that can provide the reliable basis to handle critical business requirements and ease future expansion.
- Partner with Solution Providers, Not Product Vendors
Small companies require guidance and education to navigate through an ever more complicated array of IT options offered for accelerating business growth and improving productivity. They do not need a network consultant or support organization that tries to sell them a product. Progent avoids conflicted motives by not reselling hardware and software. Progent offers services only. This allows Progent to match technical support with the genuine needs of customers. Mixing network consulting and product selling can lead to a conflict where the recommended solution is based on a predetermined technology rather than being driven by the actual requirements of a client.
Get in Touch with Progent
In case your Palo Alto, California business needs to contact Progent about network outsourcing, consulting, or tech support services, call 800-993-9400 or go to Contact Progent.
Immediate Remote Technical Assistance
For fast remote assistance, you can call Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).