Enlarging your at-home workforce can have a significant effect on network architecture, security, and company workflows. Progent has two decades of background helping businesses of all sizes to design, deploy, administer, optimize, and debug IT environments that incorporate at-home workers. Progent can help your Palo Alto company to pick the appropriate tools and adhere to leading practices in building and maintaining a secure virtual ecosystem for teleworkers that promotes teamwork and returns top business value. Progent can provide services that go from on demand expertise for helping you over occasional IT bottlenecks to comprehensive project management or co-management to help you carry out business-critical initiatives.
Progent's consultants can assist Palo Alto, California companies to with any facet of building a high-functioning telecommuting ecosystem by delivering network infrastructure configuration services, IP voice troubleshooting, video conferencing integration, collaboration platform customization and training, public cloud integration, Help Desk augmentation, data security, data protection solutions, and streamlined management.
Help Desk Call Center Support for Telecommuters
A rapid, organization-wide switchover to a telecommuter workforce, which could be motivated by a pandemic or as an element of a disaster recovery/business continuity preparedness plan, can overwhelm even the most efficient internal Support Desk. Progent's Help Desk Call Center services make it possible for organizations of any size to outsource or expand their Help Desk with Progent's online Technical Response Center services.
- Progent's Standard Call Desk services leverage Progent's extensive network of remote IT support specialists combined with world-class ticketing and tracking software to offer an affordable, modern Support Desk. Progent's Standard Help Desk Services offer an end-to-end solution that handles all facets of online Level 1 PC support from help requests through ticket creation, screen sharing, problem resolution, and incident reporting. A web-based User's Service Portal enables from-home workers to track or edit their current tickets, add information, and upload screenshots or relevant files. Desktop support services are provided at a significant price reduction off Progent's normal Level 1 desktop support charges, and Progent makes available the option of fast hand-off to Level 2 and Level 3 IT experts to deal with complex issues. To learn more, see Progent's Standard Helpdesk Services for small businesses.
- Progent's Call Center Augmentation Service allows your company to supplement your current Support Desk team by splitting responsibilities for Help Desk Call Center support services seamlessly between your in-house support organization and Progent's nationwide team of PC support engineers and subject matter experts. Progent's co-managed Call Center service is based on a collaborative support solution utilizing the number one professional services automation (PSA) platform for handling help requests and ticketing, establishing responsibility, monitoring progress, and generating reports. For details about how Progent's Help Desk Supplementation Services can help your business to provide world-class desktop support to your telecommuters, go to Progent's Support Desk supplementation Services.
Contact Progent for At-Home Worker Expertise
To contact Progent about creating and maintaining a productive telecommuter solution for your Palo Alto, California business, call 1-800-993-9400 or go to Contact Progent.