Enlarging your at-home workforce can have a significant effect on network architecture, security, and company workflows. Progent has two decades of background helping businesses of all sizes to design, deploy, administer, optimize, and debug IT environments that incorporate at-home workers. Progent can help your Palo Alto company to pick the appropriate tools and adhere to leading practices in building and maintaining a secure virtual ecosystem for teleworkers that promotes teamwork and returns top business value. Progent can provide services that go from on demand expertise for helping you over occasional IT bottlenecks to comprehensive project management or co-management to help you carry out business-critical initiatives.

Progent's consultants can assist Palo Alto, California companies to with any facet of building a high-functioning telecommuting ecosystem by delivering network infrastructure configuration services, IP voice troubleshooting, video conferencing integration, collaboration platform customization and training, public cloud integration, Help Desk augmentation, data security, data protection solutions, and streamlined management.

Help Desk Call Center Support for Telecommuters
A rapid, organization-wide switchover to a telecommuter workforce, which could be motivated by a pandemic or as an element of a disaster recovery/business continuity preparedness plan, can overwhelm even the most efficient internal Support Desk. Progent's Help Desk Call Center services make it possible for organizations of any size to outsource or expand their Help Desk with Progent's online Technical Response Center services.

  • Progent's Standard Call Desk services leverage Progent's extensive network of remote IT support specialists combined with world-class ticketing and tracking software to offer an affordable, modern Support Desk. Progent's Standard Help Desk Services offer an end-to-end solution that handles all facets of online Level 1 PC support from help requests through ticket creation, screen sharing, problem resolution, and incident reporting. A web-based User's Service Portal enables from-home workers to track or edit their current tickets, add information, and upload screenshots or relevant files. Desktop support services are provided at a significant price reduction off Progent's normal Level 1 desktop support charges, and Progent makes available the option of fast hand-off to Level 2 and Level 3 IT experts to deal with complex issues. To learn more, see Progent's Standard Helpdesk Services for small businesses.
  • Progent's Call Center Augmentation Service allows your company to supplement your current Support Desk team by splitting responsibilities for Help Desk Call Center support services seamlessly between your in-house support organization and Progent's nationwide team of PC support engineers and subject matter experts. Progent's co-managed Call Center service is based on a collaborative support solution utilizing the number one professional services automation (PSA) platform for handling help requests and ticketing, establishing responsibility, monitoring progress, and generating reports. For details about how Progent's Help Desk Supplementation Services can help your business to provide world-class desktop support to your telecommuters, go to Progent's Support Desk supplementation Services.

Contact Progent for At-Home Worker Expertise
To contact Progent about creating and maintaining a productive telecommuter solution for your Palo Alto, California business, call 1-800-993-9400 or go to Contact Progent.



An index of content::

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    Progent offers enterprise customers the help of a certified NetApp consultant to deliver online or on-premises support for NetApp's entire line of SAN storage software and hardware products including ONTAP data management, MetroCluster, FlexPod cloud infrastructure, SnapMirror, SnapVauly continuous backup, Virtual Storage Console (VSC) for VMware, MultiStore/vFiler for secure IP space separation, OnCommand Reporting and Insight analytics, and NetApp's FAS, AFF, V-Series and N-Series storage lines. Areas of NetApp SAN storage technology supported by Progent include system dsign, hybrid-cloud integration, virtualization, migrations, non-disruptive patching, system management, information assurance, high availability, and remediation. Progent can provide Tier 3 support to assist you to resolve problems with NetApp SAN storage environments quickly and affordably following best practices.

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  • Onsite Technical Support Cisco Firepower 4000 Series Firewalls
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    Cisco's Firepower Next Generation Firewalls (NGFWs) provide a significant performance boost over Cisco's popular ASA 5500-X security appliances and offer centralized control of modern security capabilities like application visibility, next-generation intrusion protection with risk prioritization, advanced malware protection (AMP), DDoS mitigation, and multi-node sandboxing. Progent's Cisco CCIE firewall consultants can help you to plan and carry out a smooth upgrade to Firepower firewalls from Cisco's from ASA 5500-X, ASA 5500, or PIX firewalls and help you enhance Firepower appliances with Cisco's subscription-based security services to build and centrally manage network ecosystems that span local offices, data centers, private clouds and public clouds.

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    Progent offers cost-effective remote consulting to help businesses of any size to access Amazon AWS cloud services including Elastic Compute Cloud (EC2) for virtual machine hosting, Amazon Simple Storage Service (Amazon S3), and Glacier. Progent can assist you with every aspect of Amazon AWS migration and troubleshooting including requirements analysis, readiness assessment, architectural design, testing, deployment, administration, performance tuning, software license management, disaster recovery solutions, and security and compliance.

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    Progent's Standard Help Desk Services offer an end-to-end service desk solution that manages all facets of remote Level 1 desktop technical support from service requests through ticketing, screen sharing, progress tracking, problem solving, and reporting. Help Desk services are provided at a substantial discount from Progent's normal desktop support rates, and Progent offers the option of rapid on-demand escalation to Level 2 and Level 3 experts to resolve complex problems.

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    Dynamics GP/Great Plains Online Troubleshooting

    Progentís Microsoft certified experts offer a range of support services for Microsoft Dynamics GP. Microsoft Dynamics GP is a Microsoft accounting package and corporate management tool based, like all Microsoft accounting tools, on the scalable and popular foundation of Microsoft Windows technology. Dynamics GP/Great Plains 2010, the most recent edition of Microsoft accounting software in the Microsoft Dynamics GP/Great Plains family, offers a cost-effective solution for controlling and combining finances, e-commerce, supply chain, manufacturing, project accounting, on-site support, customer relationships, and HR. Dynamics GP/Great Plains is easy to install and configure, and with its modular design you can purchase only the functions you currently need, with the option to add users and increase functionality in the future. Progentís Microsoft Dynamics GP Software consulting experts can show you how to deploy, customize and administer Dynamics GP/Great Plains 2010 as well as earlier versions of Dynamics GP/Great Plains.

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  • Dynamics GP Analytical Accounting Consultant Services
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    Dynamics GP accounting offers analysis and reporting features that allow you to monitor all operations, revenues and spending, and sales trends with built-in drill-down, query, and reporting functions. Progent's Microsoft Dynamics GP/Great Plains reporting support expertise can help you create reports that let you analyze your business more thoroughly, converting uncooked data into useful business information. Progent can improve your reporting and business analysis by providing Crystal Reports expertise, FRx help, and Microsoft Excel assistance. In addition to delivering reporting help, Progent can supply Microsoft .NET consulting, Microsoft SQL Server expertise, and application design with VBasic, XML and other development environments in order to deliver specialized business software development and web commerce solutions that work seamlessly with Dynamics GP.

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  • Service Reporting Remote Support Remote Technical Support Service Reports

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    FreeBSD On-Call Services

    Progent's UNIX platform support services provide small companies and developers help with managing and supporting UNIX, Linux or Solaris environments that coexist with Microsoft-based technology. Progent offers your business access to UNIX experts, consulting professionals certified by Microsoft and Cisco, and security specialists with CISM certification. This broad array of expertise offers you a convenient one-stop consulting firm to show you how to create and manage a secure and robust cross-platform network and communications infrastructure that allows UNIX and Microsoft coexistence by integrating Windows with popular variants of UNIX such as Apple macOS and OS X, Solaris, IBM AIX, HP-UX (Hewlett Packard UNIX), Berkeley UNIX (BSD), SCO UNIX and SGI/Irix or major Linux platforms such as RedHat Linux, SuSE Linux, Debian-GNU and Slackware.

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  • System Center 2016 and VMware Integration Outsourcing
    Remote Consulting System Center 2016 and Windows Server 2016

    Progent has more than 10 years of background integrating, and supporting the key platforms that make up System Center and can assist your organization to design, install, manage, and fix your Microsoft System Center 2012 R2 ecosystem to optimize the availability and performance of your critical IT resources across multiple Windows and Linux/Unix OS environments and local and Cloud-connected datacenters. Progent's consultants can help you to migrate to the latest version of System Center from an older release or from another datacenter management platform to provide the advantages of best-in-class deployment, centralized management, security and compliance, plus datacenter and application availability and performance monitoring.

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  • Services Exchange Server Upgrade Engineers Microsoft Exchange Server Upgrade
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  • Small Business Computer Consultant Small Business Integration Support
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  • IT Consultants Wireless Bridge
    24/7 Office Wireless Technology Consulting

    Progentís wireless professionals can help small businesses design, choose, pilot, configure and support secure building-to-building wireless bridges that integrate transparently into your IT network while offering a level of security that equals or exceeds wired connections. Progent provides experience in wireless LAN technology from Cisco Aironet and Meraki, Proxim, and additional office wireless providers and can show you how to select and install the wireless connectivity technology that align best your company needs.

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  • Urgent Windows Small Business Server 2008 Consult MCSE Expert Certified Windows SBS 2008 Professional
  • VMM Self-Service Portal Onsite Technical Support SCVMM 2012 Virtual Switch Consulting Services
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  • Virtual Server Administration Website Engineer Microsoft Hyper-V 3.0 Server Virtualization Services

  • Largest UNIX, Windows Specialist
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    Progent can help your business to design and execute an efficient migration from a UNIX-powered information environment to a network powered by Windows and suited for running Microsoft's popular office productivity suites, commercial applications, and developer tools. Progent's UNIX, Windows and Cisco engineers and software development experts can show you how to preserve your information and minimize productivity disruption by designing an effective migration plan that preserves your existing assets in UNIX application and infrastructure. UNIX-to-Windows transition support services offered by Progent include evaluation of existing environment, transition planning and testing, Microsoft Exchange migration expertise, information and application migration, and server and media migration and consolidation.

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  • 24 Hour Professionals Windows, UNIX, Solaris
    24-Hour Integration Support Windows, UNIX, Solaris

    If your company computer system combines UNIX, Linux or Solaris platforms with Microsoft Windows, Progent can assist you to incorporate your IT resources into a unified environment that permits all your OS platforms to run side by side for simple administration, transparent information exchange, high availability, enhanced throughput, and strong security. Progent's UNIX and Microsoft Windows integration support offerings feature network infrastructure configuration and service, support for Windows services for UNIX, online network monitoring and administration, remote technical support and troubleshooting, on-site technical support, and Contact Center support.

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