Enlarging your telecommuter workforce can have a significant effect on IT architecture, cybersecurity, and company workflows. Progent has two decades of background assisting SMBs to plan, deploy, administer, tune, and debug IT networks that incorporate work-from-home employees. Progent can assist your Palo Alto company to select the right tools and follow best practices in creating and maintaining a safe virtual office solution for telecommuters that promotes collaboration and delivers top business value. Progent offers services that go from on demand expertise for helping you over occasional IT roadblocks to comprehensive project management or co-management to help you successfully complete mission-critical tasks.

Progent can assist Palo Alto, California businesses to with any facet of creating a high-functioning work-from-home environment by providing network infrastructure design and configuration services, VoIP PBX troubleshooting, voice/video conferencing support, collaboration platform selection and deployment, cloud integration, Help Desk services, security and compliance, backup/restore solutions, and centralized management.

Help Desk Call Center Services for Teleworkers
A rapid, enterprise-wide transition to a from-home business model, which could be activated by a pandemic or as a component of a business continuity preparedness plan, can overstretch even the most efficient internal Call Desk. Progent's Help Desk Call Center services allow organizations to outsource or supplement their Help Desk by using Progent's remote Technical Response Center team.

  • Progent's Standard Call Center support services utilize Progent's extensive team of remote IT support experts along with enterprise-class ticketing and tracking software to offer an affordable, modern Call Desk. Progent's Standard Help Desk Services provide a comprehensive solution that handles all aspects of online Level 1 desktop technical support from help requests to trouble ticket creation, screen sharing, issue resolution, and incident reporting. A web-based User's Service Portal allows from-home workers to track or update the status of their active tickets, enter details, and append screenshots or relevant files. Technical support services are provided at a substantial discount off Progent's ordinary Level 1 technical support charges, and Progent offers optional fast escalation to Level 2 and Level 3 support specialists to resolve complex problems. To learn more, refer to Progent's Standard Helpdesk Services for small and mid-size businesses.
  • Progent's Support Desk Supplemental Service allows your company to supplement your current Call Desk staff by splitting delivery of Help Desk Call Center services seamlessly between your in-house IT support organization and Progent's extensive team of PC support engineers and subject matter specialists. Progent's shared Support Desk service uses a collaborative support model utilizing the number one professional services automation (PSA) tool for handling service requests and trouble tickets, assigning responsibility, monitoring progress, and producing management reports. To learn how Progent's Support Desk Supplementation Services can help your company to deliver world-class IT support to your from-home workers, visit Progent's Call Desk augmentation Services.

Contact Progent for Remote Workforce Expertise
To contact Progent about creating and managing an efficient work-from-home solution for your Palo Alto, California business, call 1-800-993-9400 or go to Contact Progent.



An index of content::

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    The Helpdesk support delivery structure adopted by Progent's Technical Response Center gives small and midsize businesses an affordable alternative to dependence on independent consultants by offering extensive technical knowledge accessible to numerous support groups, optional 24x7 availability of urgent assistance, escalation capability to top-level experts for handling even the most difficult issues, support consistency and reliability, prompt follow through enforced by seasoned service managers, a variety of convenient techniques for requesting service jobs, plus a high level of progress visibility made possible by ticket updates and available through a web-based portal.

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    Microsoft Windows Server 2008 R2 offers high levels of performance, security, availability, scalability, and versatility that improve productivity of on-site, remote, and mobile users. Progent's network experts can provide affordable online consulting, technical support, and education services to help your company to design, execute, and manage Windows Server 2008 R2 in order to add substantial strategic value to your information system.

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    Progent's pricing policy is to bill for online service and on-premises visits per minute. Consequently, you are billed only for delivered support. Progent does not impose a higher rate for after-hours or priority support, and inside California or in areas where Progent offers in-person support, Progent does not charge for travel except for urgent calls where on-site time is less than four hours. Also, Progent applies no startup charge and asks no retainer for services provided during normal business hours. Many service firms demand substantial minimum fees or charge for each fifteen minutes or longer. Progent's small granularity eliminates big invoices for quick repairs so you will not be forced to permit minor problems to stay unaddressed.

  • Cisco Certified Expert Support Services Meraki Dashboard CCIE Certified Information Technology Consulting Meraki MR52 Access Point
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    Progent's expert application designers and software developers can assist your company to build customizations to Microsoft GP that support the special requirement of your business while retaining the advantages of seamless Windows integration and connectivity. Progent can also provide expertise with a variety of development technologies that can be utilized to build integrations with Microsoft GP. These tools include Microsoft Dexterity, Modifier, Visual Studio for Microsoft Dynamics GP, Extender, eConnect, Web Services for Microsoft Dynamics GP, and Integration Manager.

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  • Citrix Server Management Consultants XenServer Virtualization Consult
  • Co-managed Call Center Help and Support Co-managed Heldesk Online Help
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  • Onsite Technical Support ISA 2004
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    Progent's Microsoft-certified ISA Server consulting experts have broad experience creating corporate security designs for IT networks with many locations, remote users, and line-of-business web-based applications. A Progent ISA 2004 Firewall engineer can help your small or mid-size business design and deploy an installation of Microsoft ISA Server 2004 that supports your IT protection requirements without restricting your network.

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    If your company operates a UNIX or Linux environment or a multi-OS network, Progent's CISA and CISSP-certified consultants can help your whole enterprise in a broad array of security areas including security management practices, security architecture and strategies, connection management systems and methodology, applications development security, operations security, hardware security, communications, network and web security, and disaster recovery preparedness. CISM, CISSP and ISSAP define the fundamental competencies and international standards of knowledge that network security professionals are expected to master. These accreditations offer IT management the confidence that consultants who have achieved their CISM or CISSP qualification have demonstrated the experience and theory to deliver effective security support and consulting help.

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  • Expert Microsoft Certified Windows Server 2008 Security Engineer
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    Microsoft Windows Server 2008 R2 features outstanding levels of speed, security, fault tolerance, scalability, and versatility that accelerate productivity of on-site, branch office, and mobile workers. Progent's network experts can provide affordable online consulting, troubleshooting, and training services to assist your company to design, execute, and manage Microsoft Windows Server 2008 R2 in order to add substantial business value to your network.

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    Cisco's security and remote connectivity technology for small to mid-size companies represent a complete array of easy-to-administer security products to help you protect your wired and wireless network infrastructure. Cisco's VPN line includes switches, firewalls, and VPN access concentrators. Progent's expert consulting staff includes experienced specialists with Cisco's Certified Internetwork Expert and CCNP certifications who can assist your organization to evaluate Cisco Virtual Private Network, Cisco RADIUS Security, and additional Cisco protection technologies that fit best with your business objectives.

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    Progent's expert consultants can help you define and implement a smooth in-place Exchange Server 2007 upgrade plan that avoids productivity downtime, simplifies long-term service demands, and makes your Microsoft Exchange 2007 Server easy to manage. For complicated multiple server or multi-location upgrades, Progent offers the experience to complete your move quickly and affordably. Progent's Microsoft Exchange 2007 support, troubleshooting, and consulting offerings include assistance with the integration of third-party enhancements of Exchange 2007 Server and the creation of unified messaging implementations powered by Exchange Server 2007.

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  • After Hours Cisco Expert Virtual Service Desk Remote Troubleshooting
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    Progentís Help Desk Co-management service allows your business to share the load for Help Desk support seamlessly between your IT staff and Progent's large roster of veteran desktop support engineers and subject matter experts. Progentís Help Desk Co-management service is an advanced support solution built around the leading shared professional services automation platform for managing end-user service requests, ticket lifecycle, ownership, status tracking, and metrics.

  • ISA 2004 Standard Edition Server Consultant ISA 2000 Server Consulting
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  • Windows, UNIX, Solaris Remote Troubleshooting
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    Progent's UNIX family consulting experts offer small businesses and software developers support for managing and supporting UNIX, Linux or Solaris systems that operate with Microsoft-powered networks. Progent can give your organization contact with UNIX experts, consulting professionals certified by Microsoft and Cisco, and security specialists with CISM and CISA certification. This wide array of experience provides you with a convenient single source to help you build and manage a secure and robust mixed-platform connectivity and communications environment that supports UNIX and Microsoft interoperability by integrating MS Windows with major versions of UNIX including Mac OS X, Solaris, IBM AIX, HP-UX, Berkeley UNIX (BSD), SCO UNIX, and SGI/Irix or major Linux variations such as RedHat Linux, SUSE Linux, CentOS, Ubuntu, PCLOS, fedora, Gentoo, Mandrake/Mandriva, Debian GNU/Linux, and Slackware Linux.

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  • Information Technology Consulting Exchange Server 2019 Microsoft Exchange Server 2019 IT Consultant

  • Specialists HP Data Protector
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    Progent offers economical remote access to IT engineers with expertise in a broad range of utilities and technologies that deliver solutions for protecting Windows, Apple Mac, and Linux/UNIX physical and virtual servers and desktops as well as notebooks and smartphones. Progent offers consulting support for leading backup platforms including Acronis, Barracuda Backup, Altaro VM Backup, Backup Exec, BackupAssist Software, HP Data Protector, Double-Take Software, MozyPro, Retrospect, Time Machine, vSphere Data Protection, and Oracle Solaris FLARs. Progent's consultants can help you to deploy, upgrade, or troubleshoot backup/restore systems for a range of architectures including local, edge to datacenter, cloud-based, or a mix.

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    Progent uses an enterprise-class support reporting system that records and formats complete documentation for all delivered support activities. Unlike some independent consultants or small support organizations who offer minimal documentation or details of services performed, each service provided by Progent is accompanied by full documentation. Each Progent staff member has use of the service reports sent by every consultant to each client. The practice of documenting and organizing support records allows more effective service and avoids a variety of typical misfortunes such as when a service client is virtually held captive to a consultant who wonít release the keys to the kingdom.

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    Email Guard from Postini provides constantly updated spam and virus blocking, data filtering, and security from e-mail-borne DHA attacks and denial of service attacks. Progent is a Postini aggregator and service firm. If your company is too small to qualify for a standard Postini license, you can still get the use of Postiniís Perimeter Manager services through Progentís E-Mail Guard anti-spam and virus defense aggregation program. Progentís certified e-mail security professionals can show you how to develop an email protection plan that features antispam and anti-virus services and processes.

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    Progent's Meraki wireless AP experts offer online and on-premises support to help organizations of any size to plan, deploy, maintain, upgrade or debug Wi-Fi systems that utilize Cisco Meraki APs. Progent can help you to set up and support Cisco's Meraki-based Wi-Fi networks for sites that can range from a teleworker's home or a branch office all the way to a campus or a multi-site enterprise. Progent can also help you to integrate other Cisco products such as Catalyst and Nexus switches, routers and firewalls to create a seamless network infrastructure that provides the same access, responsiveness, security compliance, manageability and availability for wired and wireless clients regardless of their location or device.


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