Enlarging your telecommuter workforce can have a significant effect on IT architecture, cybersecurity, and company workflows. Progent has two decades of background assisting SMBs to plan, deploy, administer, tune, and debug IT networks that incorporate work-from-home employees. Progent can assist your Palo Alto company to select the right tools and follow best practices in creating and maintaining a safe virtual office solution for telecommuters that promotes collaboration and delivers top business value. Progent offers services that go from on demand expertise for helping you over occasional IT roadblocks to comprehensive project management or co-management to help you successfully complete mission-critical tasks.
Progent can assist Palo Alto, California businesses to with any facet of creating a high-functioning work-from-home environment by providing network infrastructure design and configuration services, VoIP PBX troubleshooting, voice/video conferencing support, collaboration platform selection and deployment, cloud integration, Help Desk services, security and compliance, backup/restore solutions, and centralized management.
Help Desk Call Center Services for Teleworkers
A rapid, enterprise-wide transition to a from-home business model, which could be activated by a pandemic or as a component of a business continuity preparedness plan, can overstretch even the most efficient internal Call Desk. Progent's Help Desk Call Center services allow organizations to outsource or supplement their Help Desk by using Progent's remote Technical Response Center team.
- Progent's Standard Call Center support services utilize Progent's extensive team of remote IT support experts along with enterprise-class ticketing and tracking software to offer an affordable, modern Call Desk. Progent's Standard Help Desk Services provide a comprehensive solution that handles all aspects of online Level 1 desktop technical support from help requests to trouble ticket creation, screen sharing, issue resolution, and incident reporting. A web-based User's Service Portal allows from-home workers to track or update the status of their active tickets, enter details, and append screenshots or relevant files. Technical support services are provided at a substantial discount off Progent's ordinary Level 1 technical support charges, and Progent offers optional fast escalation to Level 2 and Level 3 support specialists to resolve complex problems. To learn more, refer to Progent's Standard Helpdesk Services for small and mid-size businesses.
- Progent's Support Desk Supplemental Service allows your company to supplement your current Call Desk staff by splitting delivery of Help Desk Call Center services seamlessly between your in-house IT support organization and Progent's extensive team of PC support engineers and subject matter specialists. Progent's shared Support Desk service uses a collaborative support model utilizing the number one professional services automation (PSA) tool for handling service requests and trouble tickets, assigning responsibility, monitoring progress, and producing management reports. To learn how Progent's Support Desk Supplementation Services can help your company to deliver world-class IT support to your from-home workers, visit Progent's Call Desk augmentation Services.
Contact Progent for Remote Workforce Expertise
To contact Progent about creating and managing an efficient work-from-home solution for your Palo Alto, California business, call 1-800-993-9400 or go to Contact Progent.