Expanding your telecommuter workforce can have a major effect on network infrastructure, security/compliance, and corporate culture. Progent has two decades of background assisting businesses of all sizes to plan, deploy, administer, optimize, and troubleshoot IT environments that incorporate a remote workforce. Progent can help your Palo Alto company to select the appropriate technologies and follow best practices in building and operating a safe virtual solution for teleworkers that facilitates collaboration and delivers maximum business value. Progent offers support services ranging from on demand guidance for helping you over occasional IT bottlenecks to full project management to help you carry out business-critical initiatives.

Progent can help Palo Alto, California companies to succeed with any facet of creating a high-functioning work-at-home ecosystem by delivering infrastructure configuration services, VoIP PBX expertise, voice/video conferencing support, collaboration platform customization and training, public cloud connectivity, Call Desk services, security and compliance, backup/restore solutions, and streamlined management.

Voice/Video Conferencing for an At-Home Workforce
A wide selection of voice/video conferencing platforms from major technology companies enable online discussions, video and voice conferencing, chat, and screen/content sharing for both onsite users and at-home workers. Many companies use multiple products to accommodate their various partners and customers. Progent can assist you to manage your existing voice/video conferencing environment and optimize the productivity of your remote workforce.

  • Skype for Business is Microsoft's leading communications product that supports presence, instant messaging, audio and video conferencing plus the seamless integration of these capabilities within Office desktop and Microsoft 365 applications including PowerPoint, Word, and Excel. Progent can provide the skills of Microsoft-certified specialists who can help you to set up and manage Skype for Business clients to accommodate your at-home employees. For details about Progent's support expertise for Skype for Business, refer to Skype for Business integration services.
  • FaceTime is Apple's multiuser video calling platform for iOS and macOS devices. FaceTime runs on Wi-Fi or cellular Internet connections. Current editions of FaceTime allow as many as 32 simultaneous users for video sessions. For details about Progent's consulting expertise for Apple FaceTime, refer to Progent's FaceTime configuration expertise.
  • Webex Meeting Center provides online conferencing for most desktop or mobile devices. Delivered through Cisco's Webex Cloud platform, Webex services include sharing discrete content or screens, presentations that embed rich media such as Microsoft PowerPoint and Flash videos, network-based recording, plus revision and playback for future reference. To learn more about Progent's support expertise for Webex and for additional IP video solutions from Cisco, see Progent's Webex Meeting Center support services.
  • Teams is Microsoft's next-generation replacement for Skype for Business. Teams acts as a portal for conversations, contacts, and information with features such as voice/video calling, persistent chat, plus data sharing. For details about Progent's support services for Microsoft Teams as well as for additional Office 365 apps, see Progent's Microsoft Teams consulting services.
  • Additional Voice/Video Conferencing Platforms supported by Progent's conferencing experts include Google Meet, Amazon Chime, Zoom, and Slack. Progent can provide integration and debugging services for these products and help you to tune your network infrastructure to run them.

Contact Progent for Remote Workforce Support Services
To contact Progent about building and maintaining an efficient work-from-home solution for your Palo Alto, California organization, phone 1-800-993-9400 or refer to Contact Progent.



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  • Les Kent has a 35-year history of successful network integration, executive management, sales, and operations. He has shown a talent for developing sophisticated IT solutions during his time as as a system designer, software developer, project manager, deployment consultant, and troubleshooter for small companies, start-ups, and major corporations.

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    Progent's Linux consulting experts provide small and mid-size businesses and developers assistance with managing and supporting Linux systems that coexist with Microsoft-powered networks. Progent offers your organization access to Linux consultants, support professionals certified by Microsoft and Cisco, and security experts with CISSP credentials. This wide range of experience offers you an easy single consulting firm to help you build and manage a protected and robust cross-platform connectivity and communications environment that allows Linux and Microsoft interoperability by integrating Microsoft Windows with leading Linux variations including RedHat Linux, SUSE Linux, CentOS, Ubuntu, PCLOS, fedora, Gentoo Linux, Mandrake, Debian-GNU, and Slackware.

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    DoubleTake/Carbonite Software publishes a selection of tools intended to provide small businesses a range of cost-effective solutions for replicating and recovering business-critical workloads such as Exchange, Microsoft SQL, RIM Blackberry, and Microsoft Office SharePoint. Progentís disaster recovery planning experts have extensive experience integrating DoubleTake/Carbonite products into small company information systems to achieve an advanced state of availability and disaster recovery readiness at a budget-friendly price.

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    The new Cisco ASA 5500-X Family Next-Generation Firewalls with Firepower Services offer significantly more performance than Cisco's earlier firewalls and have replaced the ASA 5500 and PIX 500 firewalls for new installations. Progent's Cisco-certified CCIE network experts can assist your company to manage your existing PIX or ASA 5500 firewalls or upgrade efficiently to ASA 5500-X firewalls with Firepower Services. Progent can also help your business to design, configure, optimize, administer and troubleshoot firewall environments based on Cisco ASA 5500-X firewalls with Firepower Services.

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    Cisco's PIX Series firewalls have reached end of life and Cisco may no longer support these devices. Progent continues to offer consulting support for Cisco's PIX 500 firewalls to help you with maintenance and Progent can in addition help you determine whether to migrate to more current firewall technology available from Cisco. Progent's Cisco-certified specialists can help your company plan and carry out an efficient upgrade to Cisco ASA 5500-X Series firewalls following leading practices.

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    Postini Setup and Support

    E-Mail Guard represents a comprehensive service for blocking spam and virus attacks. E-Mail Guard handles the protection and management of corporate email by providing continually improved spam and virus filtering, policy management, content filtering, and protection against email-borne directory harvesting and Distributed Denial of Service attacks. E-Mail Guard also includes tracking, management and reporting tools as well as outbound email filtering to help you troubleshoot your email system and specify and regulate company email policy.

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  • Automated Call Management Consultants Jobs Available
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    Progent's work environment will allow you to become a better professional by improving your technical skills and boosting the satisfaction of your customers. Progent delivers this commitment by attracting the best professional talent for you to work with, providing a state-of-the-art network and communications infrastructure, running custom application tools to deliver the highest quality of support, and by streamlining our business models for finding and retaining customers.

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    Progent's Microsoft-certified Windows Server 2019 experts can help your organization to plan and carry out an efficient migration to Windows Server 2019 using existing system architecture or a new cloud-hosted or hybrid model. Windows Server 2019 offers significant improvements in capacity, speed, ease of management, Hyper-V virtualization, security and compliance, hybrid on-prem plus cloud deployments, availability, and Linux support.


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