Fast and Affordable Remote Help for Palo Alto California Computer Networks
For companies in Palo Alto California, Progent offers online help for computer systems based on Microsoft Windows, Cisco, Apple macOS and OS X, or Linux/UNIX platforms. Progent's Microsoft Premier consulting experts have delivered remote support to businesses in all 50 states in the U.S. (See recommendations from Progent's clients.) Progent also offers the expertise of Cisco CCIE network specialists to handle complex infrastructure problems, plus the services of CISSP-accredited security consultants to handle high-level security architecture and troubleshooting jobs.
Progent's online support engineers provide exceptional leverage due to the fact that they have the practical experience and have access to the advanced technology required to solve the majority of information system problems quickly. This reduces direct expenses because solutions use up minimal billable consulting minutes. Remote help also avoids the expense of sending an engineer to your office. Your company benefits even more in incidental expenses by minimizing or avoiding system outages and related losses due to business discontinuity, upset customers and vendors, unproductive employees, and distracted management. Progent's advanced remote consulting experience is especially helpful for organizations that rely on public clouds for critical infrastructure or applications such as Azure, Office 365 Exchange Online, Amazon Web Service, Google Cloud Platform (GCP), or where on-premises tech support may not be an option.
Progent's billing policy for remote support is designed to leverage your IT service dollar. Progent bills by the minute for telephone-based consulting, so you are billed just for the services that you receive. In contrast to typical online service firms, Progent asks for no startup surcharge or minimum job duration. Progent's one-minute billing unit and clean policy for pricing eliminate scenarios where speedy. minor solutions somehow turn into major tabs. Progent's skill at solving problems efficiently means your business spends less cash.
Progent's Remote Consulting and Troubleshooting Services
Over time, Progent has refined a set of customized tools and proven processes that promote the highest degree of efficiency for online technical support and troubleshooting for information networks of any size. Progent offers protected VPN support for VPN gateways from a variety of popular companies such as Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN connectivity enables the engineers of Progent's remote service group to interface to your company's network remotely without breaching corporate security.
Progent's advanced customer support database application maintains thorough histories describing the support that Progent's customers have been provided. Progent's authorized service personnel have access to the details of all help rendered to every customer by any engineer. This archive of problems and repairs is stored as an easily accessible proprietary database that permits Progent's online support engineers to communicate their knowledge company-wide to ensure that the efficiency of Progent's technical support improves daily. Progent's extensive list of accreditations and close relationships with major technology companies including Cisco and Microsoft make available additional vast support databases and permit quick access to vendors' internal product engineers so Progent's remote consulting experts can determine optimal solutions quickly.
Online technical services provided by Progent to businesses in Palo Alto California include:
Authorized Windows Support
Progent's Microsoft-expert remote service experts offer computer system troubleshooting and consulting assistance for all Microsoft server technologies. Progent is a Microsoft Certified Partner and can offer your company the assistance of consulting engineers who can help your company with a broad range of platform support including
Microsoft Windows Server 2019 migration,
Windows Server 2016 integration for hybrid systems, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 maintenance,
MS Exchange 2019 Server planning and configuration,
MS Exchange 2016 Server migration, Exchange 2013 consulting,
Exchange Server 2010 management,
SharePoint Server 2019 planning and configuration, SharePoint Server 2016 migration and hybrid deployment consulting, Microsoft Teams expertise, Skype for Business migration support, Microsoft Lync Server 2013 management, and Microsoft Communications Server troubleshooting,
Microsoft Forefront Threat Management Gateway administration and ISA Server 2006 maintenance, Microsoft SQL Server 2019 integration consulting, Microsoft SQL Server 2017 consulting, SQL Server 2016 migration and programming and Microsoft SQL Server 2014 support,
Systems Center Operations Manager (SCOM) network monitoring,
Project Server training,
Microsoft Office Access Programming,
Small Business Server 2011 support, and
Windows 2012 R2 Essentials cloud integration.
Progent also offers a broad array of affordable PC desktop support services to help your company to deploy, configure, troubleshoot, and administer workstations and laptops based on Windows. Progent's desktop consulting services cover areas such as providing Windows 10 migration assistance as well as Microsoft System Center 2012 Configuration Manager (SCCM 2012) design and installation, System Center 2016 Configuration Manager (SCCM 2016) cloud integration, and Microsoft Intune expertise to centralize the administration of your desktops and cloud-connected mobile devices.
Talk to a Cisco CCIE for Complex Infrastructure Problem Solving
The Cisco CCIE certification is the top accreditation for networking engineers, and certifies a consultant's networking skills at the master level. CCIEs can resolve the most stubborn problems occurring in network infrastructure design, deployment, administration, protection, and troubleshooting. CCIEs can cooperate closely with Cisco's in-house engineers in analyzing anomalies with IOS network management utilities and coming up with workarounds or locating software updates. CCIEs provide exceptional cost-effectiveness because their deep experience enables them to solve problems quickly. In many cases, less seasoned service providers can struggle for hours or even days with the same problems that a CCIE can resolve in minutes. Progent's Cisco CCIE support experts can interface to your network by means of sophisticated on-line troubleshooting tools in order to provide fast, safe, and economical analysis and repair.
San Francisco Bay Area Contact Information:
Progent offers consulting services and onsite technical support throughout Northern California.
Progent locations in San Francisco Bay Area
||Fremont Executive Suites
Newark, CA 94560
||Fremont Network Support Services
||26250 Industrial Blvd
Hayward, CA 94545
||Hayward Network Support Services
||18525 Sutter Blvd
Morgan Hill, CA 95037
||Morgan Hill Network Support Services
||1300 Clay Street
Oakland, CA 94612
||Oakland Network Support Services
||3790 El Camino Real
Palo Alto, CA 94306
||Palo Alto Network Support Services
||4695 Chabot Dr, Suite 200
Pleasanton, CA 94588
||Pleasanton Network Support Services
||388 Market Street
San Francisco, CA 94111
||San Francisco Network Support Services
||2570 N. First Street, 2nd Floor
San Jose, CA 94131
||San Jose Network Support Services
||1900 S Norfolk, Suite 350
San Mateo, CA 94403
||San Mateo Network Support Services
||1261 Locust St
Walnut Creek, CA 94596
||Walnut Creek Network Support Services
Progent's CCIEs offer help for the entire range of Cisco's top-selling selection of infrastructure devices by delivering consulting services that include:
CISSP and ISSAP Certified System Security Experts
Progent's accredited CISM and CISSP security and compliance consultants offer a range of security services to strengthen the immunity of your Microsoft Windows, Apple macOS and OS X, Linux, or UNIX environment against assaults or help your business to recover quickly after a damaging breach. Security support services available from Progent include: thorough information security audits utilizing utilities such as GFI LANguard, EEYE Vulnerability Scanner, and products from Metasploit and Nikto; quick recovery from virus and worm attacks; integrating firewalls; designing secure mechanisms for remote and mobile access; guarding your messaging infrastructure from viruses, spam and DHA attacks; and establishing 24x7 network monitoring.
Hybrid Cloud Integration Solutions
Progent offers advanced online consulting to help companies of all sizes connect their IT infrastructure with popular public cloud platforms including Microsoft Azure and Amazon Web Services. Progent can help your it team to plan and administer cost-effective environments that can include Windows and Linux systems and applications in both cloud-only solutions or in hybrid network models that utilize physical IT assets as well as public cloud services. To help you to integrate public cloud services with physical datacenters, Progent can provide a variety of cloud integration services such as Office 365 Exchange Online integration with on-premises Exchange,
Azure hybrid cloud design and integration consulting, Amazon AWS hybrid cloud solutions, Amazon Web Marketing Service programming and debugging, and Google Cloud integration expertise. Progent has more than 20 years of background delivering high-level consulting expertise online, and Progent can help you successfully carry out your cloud migration initiatives on schedule and within your budget.
VMware Site Recovery Manager (SRM) Consulting
VMware's Site Recovery Manager (SRM) is a component of VMware vCenter that allows you to specify, automate and test a repeatable workflow for restoring applications and services quickly following an outage. Site Recovery Manager provides centrally managed and automated recovery, application mobility, plus non-disruptive site migration, failback and site re-protect. SRM also enables transparent testing for site recovery, upgrades and fixes and can produce reports to verify full service restoration, validate SLAs and prove compliance. Progent offers the skills of a VCDX certified VMware Site Recovery Manager consulting expert to help your organization to design, deploy, test and manage a DR solution powered by VMware Site Recovery Manager.
Progent's VMware vSphere and vCloud experts offer in-depth experience of VMware vCloud Director, VMware vRealize Automation (vRA), vRealize Orchestrator and vCloud Suite tools for administering private and public cloud and hybrid cloud environments that provide maximum availability, security, and application mobility. Progent also offers advanced VMware NSX expertise from a VCDX-NV certified network architect to assist your organization to plan and deploy a completely virtualized Software Defined Data Center that can be set up or migrated in minutes and administered with a high level of automation regardless of the physical components making up the underlying network infrastructure.
UNIX, Linux, Sun Solaris, and Apple macOS and OS X Support Services
Progent's UNIX, Linux consultants and macOS and OS X specialists can provide online support services to cover a broad range of information technologies including system infrastructure, messaging systems, network and process security, plus UNIX/Linux and Windows integration. For server consolidation and easy administration in environments that include Linux-based systems and Microsoft Windows, Progent offers VMware consulting and Citrix support. Progent can also assist with migration from legacy applications to Windows or Linux-based solutions. Progent's team-oriented methodology for solving network issues promotes fast escalation, when required, to consultants with task-relevant expertise to tackle complex scenarios. This expedites repair of critical problems, reduces network downtime, and cuts service costs.
Major Linux variants for which Progent offers expert support include:
ProSight Fixed-price Managed IT Services for Small and Mid-size Organizations
Progent provides a selection of low-cost, flat-rate services designed to enable small and mid-size organizations to utilize the same advanced IT solutions used by many of the world's leading enterprises. Progent's ProSight series of network management outsourcing services covers all key areas of modern networking including email protection, behavioral-based threat defense, cloud-based backup and disaster recovery, infrastructure monitoring and management, VM cloud hosting, and network resources documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint protection (EPP) service that incorporates cutting edge behavior analysis tools to defend endpoint devices as well as servers and VMs against modern malware assaults like ransomware and email phishing, which routinely evade legacy signature-based anti-virus products. ProSight ASM safeguards local and cloud resources and provides a single platform to address the entire threat lifecycle including blocking, infiltration detection, mitigation, remediation, and forensics. Top capabilities include single-click rollback with Windows Volume Shadow Copy Service and real-time system-wide immunization against newly discovered threats. Find out more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Physical and Virtual Endpoint Protection and Exchange Email Filtering
Progent's ProSight Enhanced Security Protection services deliver ultra-affordable multi-layer security for physical and virtual servers, desktops, smartphones, and Exchange email. ProSight ESP utilizes contextual security and modern behavior analysis for continuously monitoring and responding to security threats from all vectors. ProSight ESP offers two-way firewall protection, intrusion alarms, endpoint control, and web filtering through cutting-edge tools incorporated within a single agent managed from a single console. Progent's data protection and virtualization experts can assist you to design and implement a ProSight ESP deployment that addresses your company's unique needs and that helps you prove compliance with legal and industry information security standards. Progent will help you specify and implement security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alarms that call for urgent attention. Progent's consultants can also assist your company to set up and verify a backup and restore solution such as ProSight Data Protection Services so you can recover quickly from a destructive cyber attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Microsoft Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services provide small and medium-sized organizations a low cost end-to-end solution for secure backup/disaster recovery. Available at a low monthly cost, ProSight Data Protection Services automates and monitors your backup activities and enables rapid recovery of critical files, applications and VMs that have become unavailable or damaged as a result of component failures, software bugs, natural disasters, human mistakes, or malicious attacks such as ransomware. ProSight DPS can help you back up, recover and restore files, folders, applications, system images, plus Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to a local storage device, or mirrored to both. Progent's cloud backup consultants can deliver world-class support to configure ProSight Data Protection Services to be compliant with regulatory requirements such as HIPAA, FIRPA, PCI and Safe Harbor and, when needed, can help you to recover your critical data. Find out more about ProSight DPS Managed Cloud Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the technology of leading data security vendors to deliver web-based control and world-class security for all your email traffic. The powerful architecture of Email Guard integrates cloud-based filtering with an on-premises security gateway appliance to offer advanced defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-based malware. Email Guard's Cloud Protection Layer serves as a first line of defense and keeps the vast majority of threats from making it to your security perimeter. This decreases your exposure to external threats and saves network bandwidth and storage. Email Guard's onsite gateway appliance provides a deeper level of analysis for incoming email. For outbound email, the onsite gateway provides AV and anti-spam protection, DLP, and email encryption. The local security gateway can also help Microsoft Exchange Server to monitor and protect internal email that originates and ends inside your corporate firewall. For more information, see ProSight Email Guard spam and content filtering.
- ProSight WAN Watch: Infrastructure Management
ProSight WAN Watch is an infrastructure management service that makes it easy and inexpensive for small and mid-sized businesses to map, monitor, optimize and debug their networking appliances like routers, firewalls, and access points as well as servers, printers, client computers and other devices. Using state-of-the-art RMM technology, WAN Watch makes sure that network diagrams are kept current, copies and manages the configuration information of virtually all devices on your network, tracks performance, and sends notices when issues are discovered. By automating time-consuming network management processes, WAN Watch can knock hours off ordinary chores like making network diagrams, reconfiguring your network, locating appliances that require important updates, or identifying the cause of performance bottlenecks. Find out more about ProSight WAN Watch network infrastructure monitoring and management consulting.
- ProSight LAN Watch: Server and Desktop Remote Monitoring Services
ProSight LAN Watch is Progentís server and desktop remote monitoring service that uses state-of-the-art remote monitoring and management techniques to keep your IT system operating at peak levels by checking the state of critical computers that drive your business network. When ProSight LAN Watch detects a problem, an alert is transmitted automatically to your specified IT management staff and your Progent consultant so that any potential issues can be addressed before they can impact your network Find out more about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its key servers and apps hosted in a protected fault tolerant data center on a high-performance virtual machine host configured and managed by Progent's network support experts. Under the ProSight Virtual Hosting service model, the customer retains ownership of the data, the OS platforms, and the apps. Since the system is virtualized, it can be moved immediately to an alternate hardware solution without requiring a lengthy and difficult configuration procedure. With ProSight Virtual Hosting, your business is not tied one hosting provider. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, update, find and safeguard information related to your network infrastructure, processes, applications, and services. You can instantly find passwords or serial numbers and be alerted automatically about impending expirations of SSLs or warranties. By cleaning up and managing your IT infrastructure documentation, you can eliminate as much as half of time thrown away looking for vital information about your network. ProSight IT Asset Management features a common location for holding and collaborating on all documents related to managing your network infrastructure such as standard operating procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for gathering and relating IT information. Whether youíre planning improvements, performing maintenance, or responding to an emergency, ProSight IT Asset Management delivers the data you need when you need it. Learn more about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and affordable alternative for small and mid-size organizations to obtain an objective assessment of the overall health of their IT system. Powered by some of the leading remote monitoring and management (RMM) platforms in the industry, and supervised by Progent's certified team of information technology professionals, ProSight Network Audits help you see how well the deployment of your core network devices conform to leading practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and provide instant benefits like a cleaner Active Directory (AD) system. Both versions also include one year of cutting-edge remote network monitoring and management. Benefits can include lower-cost network management, better compliance with government and industry security regulations, higher utilization of network assets, quicker troubleshooting, more dependable backup and restore, and higher availability. See more information about ProSight Network Audits IT infrastructure assessment.
The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is an affordable service centered on a brief phone interview with a Progent backup/recovery expert. The interview is designed to assess your company's preparedness either to stop or recover quickly after an attack by a ransomware strain like Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you directly to collect information about your existing AV defense and backup/recovery system, and Progent will then produce a custom Basic Security and Best Practices Report detailing how you can follow industry best practices to build a cost-effective AV and backup environment that aligns with your company's requirements. For more information, see Progent's ProSight Ransomware Preparedness Report Service.
Special Support Programs Offered by Progent
Progent can provide the services of world-class online consulting professionals for contract information technology projects. Progent's rates for longer-term development or consulting projects are determined according to the qualifications of the consultants required. Progent's experience with these important areas of computer technology enables clients to complete major projects economically and on schedule. Progent's project-based online engineering services include:
How Your Palo Alto Company Can Contact Progent's Remote Technical Support Professionals
Help Desk Call Center Services
Progent's Call Center support programs for companies with networks based on Windows, Cisco, macOS and OS X, or UNIX/Linux technology include full-service Help Desk services, shared Help Desk support services, and Help Desk process consulting.
Progent's Standard Help Desk Services provide small organizations a comprehensive solution that handles all aspects of remote desktop technical support from service requests through trouble ticket generation, remote desktop control, progress tracking, problem solving, and management reports. Progent provides call desk services at a significant discount off Progent's regular Level 1 desktop service rates, and Progent can provide the option of rapid on-demand escalation to Level 2 and Level 3 experts to handle challenging issues.
Progent's Help Desk consulting support can support you in creating an effective new Help Desk or enhancing your established one, identifying or enhancing Call Center application software to address the special needs of your business, or providing occasional online staff to reinforce your existing Call Center team during high-demand scenarios such as software migrations, mass updates, or rolling out new applications.
Progent's Help Desk staff of experienced network consultants offers your computer users in Palo Alto California fast contact with a dependable support group with extensive experience offering telephone-based help and remote troubleshooting for IT systems that incorporate Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux products. Progent's mission is to give the Help Desk the reputation as a significant driver of company performance, and Progent's goal is to resolve rather than simply document IT problems.
- Business Applications Support: Training, Custom Programming, and Troubleshooting
Progent's Applications Consulting Group can supply remote and in-depth consulting support and training in key application areas such as Enterprise Requirements Planning, MRP, custom financial systems, and Customer Relationship Management (CRM). Progent also offers consulting, customization, and education for Microsoft business applications such as CRM, MS Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To find out more information on Progent's expertise, programming, and training services, visit Progent's Business Application Experts Team.
- Unified and Automated Management of Hybrid Cloud Environments
Microsoft System Center 2016 unifies and automates the administration of hybrid cloud networks by offering advanced integration with Windows Server 2016, Windows 10; seamless management of heterogeneous environments that incorporate Linux, Hyper-V and VMware; and better cloud support such as tighter integration with Microsoft Intune for Apple iPhone and Android smartphone administration plus built-in integration with Microsoft Operations Management Suite for cloud-based analytics. Progent's System Center 2016 consulting experts can provide advanced online and onsite support for all elements of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help you to plan and configure a new implementation of Microsoft System Center 2016, extend or optimize an existing one, migrate smoothly from a prior version of System Center, or debug your System Center solution.
- Remote IT Infrastructure Monitoring and Reporting Support
Progent offers businesses in Palo Alto California remote hybrid network monitoring by providing System Center 2016 Operations Manager (SCOM) expertise and Microsoft System Center 2012 Operations Manager support. Progent can configure SCOM for your business so that your IT maintenance is proactive rather than reactive. By uncovering emerging problems before they expand into network outages, proactive monitoring can minimize stressful and expensive information system breakdowns. Progent can also utilize system monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Solaris, or Apple macOS and OS X environments, Microsoft Windows environments, or systems that incorporate multiple platforms.
To contact Progent about urgent remote support with Windows, macOS and OS X, or Linux/UNIX environments, visit Progent's Urgent Phone-Based Help, call 1-800-993-9400, or see Contact Progent.
For companies and startups in Palo Alto California, Progent's online network support engineers can provide expert and economical IT support whenever your business requires it. Long experience offering online repair services has earned Microsoft Partner status for Progent's consultants and has allowed Progent to acquire high-end troubleshooting capability and to fine tune online connectivity technology to fix computer problems rapidly while avoiding the cost and lost productivity associated with on-site service calls.
Even if your Palo Alto office has a local independent support technician or maintains a full time IT staff that can deal with ordinary computer problems, Progentís Microsoft certified engineers can still offer an easy and transparent virtual extension of your local resources in cases when your regular service personnel either don't have the time or the knowledge to address sudden system crises or especially complicated integration problems.
Benefits of Progent's Network Help for Offices in Palo Alto California
Progent's remote technical help services enable your Palo Alto company to have the advantages of on-call, enterprise-level IT support without the cost of managing an in-house IT organization. Your information system will derive greater business value by being more available, efficient, and protected. Benefits to your company include:
- Convenient remote extension of your local IT resources
With most companies in Palo Alto California, nearby computer support resources, whether made up of independent consultants or an internal IT staff, can resolve the majority of network issues. On the other hand, major troubles might strike when local resources are too busy or unavailable, and some trouble may be associated with IT products that is unfamiliar to your onsite service personnel. In these cases, Progent's online service specialists offer an easy, fast, and economical way to augment your regular resources and to transfer valuable knowledge to improve your ability to resolve future problems locally.
- Less Reliance on Individual Consultants
For network support, smaller businesses often depend on individual freelance consultants. While independent consultants carry less internal costs than big consulting firms and can often charge lower rates, they are occasionally stretched too thin, making it hard to respond quickly to crisis situations. If a freelance service provider is occupied with another client, ill, on vacation, or in class, the lack of reserve help may require your business to wait for assistance during an emergency. As your business grows, system downtime and trouble with critical applications become more expensive. The budget you thought you were conserving on an independent can be consumed fast by lost productivity. Progent provides a dependable source of backup service experts to make sure your network stays up and running.
- Create a Scalable Basis for Seamless Growth
Companies typically start with an information system implemented on a modest budget. Lacking a scalable infrastructure, slap-dash fixes often get thrown on top of a shaky foundation. When a company grows, stability and expandability problems can impede the success of the organization. Such poorly designed environments require careful analysis, smart long-term planning, and broad-based technical expertise to upgrade to a system architecture able to deliver the stable foundation to meet critical business demands and simplify downstream expansion.
- Work with Problem Solvers Instead of Product Vendors
Smaller businesses need guidance and technical training to navigate through an ever more complex array of technology options available for accelerating business growth and enhancing productivity. These companies hardly need a computer engineer who is motivated to sell a certain vendor's products. Network support and product sales can result in a situation where the proposed
solution is built around a profitable product instead of the genuine needs of a business. Progent eliminates these dilemmas by offering just services rather than products. This allows Progent to align technical consulting with the best needs of clients.
What Makes Progent Different from Other Service Firms?
Progent is a Microsoft Certified Partner support firm and Progent's number of employees, breadth of IT background, refined support software, and understanding of corporate IT enable offices to avoid the pitfalls of excessive reliance on smaller service organizations, individual freelance consultants, or limited in-house resources.
Progent adds value by offering:
How Does My Business Start Receiving Remote Technical Support from Progent?
- In-depth Knowledge of Microsoft's Full Line of Server Platforms
Progent can provide world-class expertise for Microsoftís popular server products with services such as Windows Server 2019 migration services, Windows Server 2016 hybrid cloud solutions, Windows 2012 R2 Server planning and deployment help, Microsoft Windows Server 2008 R2 upgrades, Microsoft Windows Server 2003 upgrades, Microsoft Exchange 2019 deployment, MS Exchange 2016 migration, Exchange 2013 consulting, Microsoft Exchange 2010 Server support, Exchange Server 2007 and Microsoft Exchange 2003 Server migration, plus Microsoft SQL Server 2019 integration expertise, Microsoft SQL Server 2017 planing and migration, SQL Server 2016 integration and development, SQL Server 2014 consulting support, and Microsoft SQL 2012 maintenance.
- Value Pricing
Progent's pricing policy is to bill for phone service and on-site help by the minute. Consequently, you are charged only for received support. Progent does not impose a higher rate for off-hours or priority support, and within California or in areas where Progent provides in-person support, Progent does not bill for travel time except for emergency calls where on-site time is less than four hours. Also, Progent imposes no service activation fee and requires no monthly commitment for support services delivered during normal business hours. Many support organizations demand large minimum fees or charge for each fifteen minutes or longer. Progent's one-minute granularity avoids big invoices for quick repairs so you won't be forced to allow minor problems to stay unaddressed.
- Full Documentation of Delivered Services
Progent has developed a sophisticated service reporting system that stores and organizes detailed documentation for all delivered services. Unlike some independent consultants or local service firms who provide scant documentation or details of services performed, every service provided by Progent is accompanied by full documentation. Every Progent staff member has access to the service documentation transmitted by every staff member to every client. The discipline of documenting and archiving service records allows more efficient support and avoids a slew of common problems such as when a support client is virtually held hostage to a consultant who refuses to release the keys to the kingdom.
- Remote Network Monitoring with MS System Center Operations Manager
Progent is one of the few IT service firms to provide round-the-clock network monitoring services based on Microsoft Operations Manager. Microsoft Operations Manager allows your computer maintenance to be anticipatory instead of reactive. By uncovering potential problems before they result in lost productivity, network monitoring can keep your IT network from stressful and costly service disruptions.
To initiate Progent's online help offerings or to learn more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for network help, go to Immediate Network Support.