Immediate Remote Technical Support for Palo Alto California IT Networks
For companies located in Palo Alto California, Progent offers online help for networks based on Microsoft, Cisco, macOS and OS, or Linux/UNIX platforms. Progent's Microsoft Certified consulting experts have delivered remote troubleshooting to companies in every state in the U.S. (Refer to testimonials from Progent's customers.) In addition, Progent offers the consultation services of Cisco CCIE-certified engineers to solve complex infrastructure issues, plus the services of CISSP-certified security experts to help with high-level security design and diagnostic issues.
Progent's remote support engineers provide exceptional leverage due to the fact that they have the real-world experience and have access to the advanced technology required to solve the majority of information system problems rapidly. This reduces immediate expenses because service calls require fewer billable consulting minutes. Remote help also avoids the cost of dispatching a consultant to your site. Your organization benefits additionally with incidental expenses by minimizing or eliminating network outages and associated costs stemming from business discontinuity, disgruntled clients, unproductive employees, and distracted management. Progent's extensive remote technical support know-how is especially helpful for businesses that depend on public clouds for vital infrastructure or applications like Azure, Exchange Online, Amazon Web Service, Google Cloud Platform, or where onsite support may not be an option.
Progent's billing policy for online support is designed to leverage your network support investment. Progent bills per minute for phone consulting, so you owe exclusively for the support that you receive. Unlike typical remote service firms, Progent asks for no service activation fee or minimum fees. Progent's one-minute granularity and simple model for pricing save you from scenarios where speedy. minor fixes manage to turn into substantial invoices. Progent's skill at solving technical issues quickly means you saves cash.
Progent's Remote Consulting and Technical Support Expertise
Through years of experience, Progent has fine tuned an arsenal of optimized technologies and field-tested processes that permit the highest degree of efficiency for online engineering help and repair for information networks of all sizes. Progent offers safe VPN support for VPN gateways from multiple popular vendors such as Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN access allows the engineers of Progent's online support team to connect to your computer system without compromising system security.
Progent's sophisticated customer support reporting application stores comprehensive documentation for the service that Progent's clients have received. Progent's team consultants have access to the records of services provided to each Progent client by every Progent consultant. This history of trouble tickets and fixes is organized as a quickly exploitable proprietary knowledge base that permits Progent's online technical engineers to communicate their knowledge company-wide to ensure that the effectiveness of Progent's support services grows daily. Progent's advanced accreditations and working relationships with important technology companies including Cisco and Microsoft open up additional vast support knowledge bases and permit priority access to vendors' in-house engineering staff so Progent's online consulting experts are able to come up with the best resolutions quickly.
Remote technical support services provided by Progent to customers in Palo Alto California include:
Certified Windows Expertise
Progent's Microsoft-expert remote service experts can deliver network repair and IT support for the complete line of Microsoft server products. Progent is a Microsoft Certified Partner and can provide your company the assistance of support professionals who can assist you with a wide variety of technology support such as
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid cloud systems, Windows Server 2012 R2 integration,
Windows Server 2008 R2 maintenance,
MS Exchange Server 2019 planning and configuration,
Microsoft Exchange 2016 Server planning and deployment, Exchange Server 2013 configuration,
Exchange 2010 maintenance,
SharePoint 2019 planning and deployment, SharePoint 2016 migration support, Microsoft Teams configuration help, Skype for Business migration support, Microsoft Lync Server 2013 management, and Microsoft Office Communications Server troubleshooting,
Forefront TMG administration and ISA Server 2006 migration, MS SQL Server 2019 integration expertise, MS SQL Server 2017 consulting, SQL Server 2016 migration and programming and Microsoft SQL Server 2014 support,
Systems Center Operations Manager resource monitoring,
Project Server training,
Microsoft Access Development and Training,
Small Business Server 2011 consulting, and
Windows Essentials cloud integration.
Progent also offers a broad range of cost-effective PC desktop services to help you business to install, integrate, troubleshoot, and administer desktop PCs and laptops based on Windows. Progent's desktop consulting services cover areas such as offering Windows 10 upgrade assistance as well as System Center 2012 Configuration Manager design and deployment, Microsoft System Center 2016 Configuration Manager cloud integration, and Microsoft Intune expertise to streamline the administration of your PCs along with your web-facing mobile devices.
Contact a Cisco CCIE for High-level Infrastructure Troubleshooting
The Cisco CCIE certification is the top accreditation for network professionals, and indicates a consultant's technical skills at the master level. Cisco-qualified CCIEs know how to handle the most difficult problems associated with network infrastructure planning, installation, administration, protection, and repair. CCIEs can cooperate with the highest priority with Cisco's internal support staff in analyzing anomalies with Cisco IOS network management tools and coming up with workarounds or locating software updates. Cisco qualified CCIEs provide exceptional value because their broad expertise enables them to find solutions for problems quickly. In many instances, less qualified service providers can wrestle for many hours or days with the same problems that a Cisco-qualified CCIE can dispose of in minutes. Progent's Cisco-qualified CCIE consultants can connect to your environment using state-of-the-art remote troubleshooting tools to provide fast, secure, and affordable diagnosis and remediation.
San Francisco Bay Area Contact Information:
Progent offers consulting services and onsite technical support throughout Northern California.
Progent locations in San Francisco Bay Area
||Fremont Executive Suites
Newark, CA 94560
||Fremont Network Support Services
||26250 Industrial Blvd
Hayward, CA 94545
||Hayward Network Support Services
||1300 Clay Street
Oakland, CA 94612
||Oakland Network Support Services
||3790 El Camino Real
Palo Alto, CA 94306
||Palo Alto Network Support Services
||4695 Chabot Dr, Suite 200
Pleasanton, CA 94588
||Pleasanton Network Support Services
||388 Market Street
San Francisco, CA 94111
||San Francisco Network Support Services
||2570 N. First Street, 2nd Floor
San Jose, CA 94131
||San Jose Network Support Services
||1900 S Norfolk, Suite 350
San Mateo, CA 94403
||San Mateo Network Support Services
||1261 Locust St
Walnut Creek, CA 94596
||Walnut Creek Network Support Services
Progent's CCIEs offer assistance with the complete line of Cisco's popular family of infrastructure appliances by providing consulting services such as:
CISM and CISSP Premier System Security Experts
Progent's qualified CISM, CISSP, and CISSP-ISSAP cybersecurity experts offer a variety of system protection services that can strengthen the immunity of your Windows, macOS and OS X, Linux, or UNIX environment against internal or external threats or assist your business to recuperate rapidly following a damaging breach. Security support services available from Progent include: in depth data security audits utilizing tools such as GFI LANguard NSS, AMAP Application Scanner, and products from Solar Winds tools and Netcat; rapid recovery from malicious attacks; integrating firewalls; building safe architectures for off-site and mobile communication; guarding your messaging system from spam and directory harvest attacks; and establishing round-the-clock proactive monitoring.
Hybrid Cloud Integration
Progent can provide expert online support to help companies of all sizes integrate their information networks with popular public cloud platforms including Microsoft Azure and Amazon Web Services. Progent can help you to plan and manage hybrid ecosystems that can include Windows and Linux systems and applications in both cloud-centric systems or in hybrid network models that combine on-premises IT assets as well as public clouds. To help you to integrate cloud services with physical datacenters, Progent can provide a variety of public cloud integration services that include Office 365 integration solutions with on-premises Exchange deployments,
Azure hybrid cloud planning and deployment services, Amazon AWS hybrid cloud integration, Amazon Web Marketing Service (WMS) programming and troubleshooting, and Google Cloud Platform integration consulting. Progent has over two decades of background delivering high-level consulting support online, and Progent can help you successfully carry out your cloud migration projects on schedule and affordably.
VMware Site Recovery Manager Consulting
VMware's Site Recovery Manager (SRM) is an extension to VMware vCenter that lets you orchestrate, automate and test a repeatable runbook for restoring applications and services rapidly after an outage. SRM supports centrally managed and automated recovery, application mobility, plus transparent site migration, failback and site re-protect. Site Recovery Manager also enables transparent testing for site recovery, updates and fixes and can generate audit reports to confirm complete service recovery, validate Service Level Agreements and demonstrate DR compliance. Progent offers the skills of a VCDX certified VMware Site Recovery Manager consulting expert to assist your organization to plan, deploy, test and maintain a disaster recovery solution powered by VMware Site Recovery Manager.
Progent's VMware vSphere and vCloud consultants have extensive understanding of VMware vCloud Director (vCD), vRealize Automation, vRealize Orchestrator and vCloud used for managing private and public cloud and hybrid cloud environments that deliver high availability, data security, and disaster recovery. Progent also offers world-class VMware NSX consulting from a VCDX-NV certified network designer to assist you to build a completely virtualized Software Defined Data Center (SDDC) that can be provisioned or re-purposed instantly and administered with a high degree of automation independent of the hardware making up the basic IP network.
UNIX, Linux, Sun Solaris, and Apple macOS and OS X Expertise
Progent's UNIX, Linux experts and macOS and OS X specialists offer remote support services to address a wide range of information technologies such as system infrastructure, messaging systems, network and process security, plus UNIX/Linux and Microsoft Windows coexistence. For server hardware economization and easy management in environments that include Linux and Microsoft Windows, Progent can provide VMware integration and Citrix XenServer expertise. Progent can also help with migration from older systems to MS Windows or Linux-based solutions. Progent's team-based methodology for resolving technical issues enables fast escalation, when required, to consultants with appropriate expertise to tackle challenging scenarios. This expedites solutions of critical problems, reduces lost productivity, and cuts support costs.
Progent's UNIX and Linux consultants can provide urgent remote assistance diagnosing problems affecting UNIX/Linux networks based on leading variants of UNIX including:
Apple Mac OS X
IBM AIX OS
Berkeley UNIX (BSD)
Silicon Graphics IRIX (SGI/IRIX)
ProSight Flat-rate Managed Services for Small and Mid-size Businesses
Progent provides a selection of budget-friendly, flat-rate services designed to enable small and medium-size organizations to utilize the same best-of-breed IT solutions used by some of the industry's leading corporations. Progent's ProSight series of outsourced network management services addresses all key areas of modern networking including email protection, behavioral-based threat defense, automated backup/recovery, network infrastructure management, VM cloud hosting, and IT asset documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint protection service that incorporates cutting edge behavior analysis tools to defend endpoints and servers and VMs against new malware attacks like ransomware and email phishing, which routinely escape legacy signature-matching AV products. ProSight ASM protects local and cloud resources and offers a single platform to address the entire malware attack progression including protection, infiltration detection, containment, cleanup, and forensics. Key capabilities include single-click rollback using Windows Volume Shadow Copy Service and automatic system-wide immunization against newly discovered attacks. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Endpoint Protection and Microsoft Exchange Email Filtering
Progent's ProSight Enhanced Security Protection services deliver ultra-affordable in-depth security for physical servers and virtual machines, desktops, smartphones, and Exchange email. ProSight ESP uses contextual security and advanced machine learning for round-the-clock monitoring and reacting to security assaults from all attack vectors. ProSight ESP provides two-way firewall protection, intrusion alarms, endpoint management, and web filtering via leading-edge tools incorporated within a single agent managed from a single control. Progent's data protection and virtualization experts can assist your business to plan and implement a ProSight ESP environment that meets your organization's specific requirements and that helps you prove compliance with legal and industry data security regulations. Progent will assist you define and implement policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alerts that require urgent action. Progent's consultants can also help you to install and verify a backup and restore system like ProSight Data Protection Services (DPS) so you can get back in business rapidly from a potentially disastrous cyber attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Microsoft Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services offer small and mid-sized organizations an affordable end-to-end solution for reliable backup/disaster recovery. Available at a low monthly price, ProSight Data Protection Services automates and monitors your backup processes and enables rapid restoration of critical data, applications and VMs that have become lost or corrupted as a result of component breakdowns, software glitches, disasters, human mistakes, or malicious attacks such as ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware images/. Important data can be backed up on the cloud, to an on-promises storage device, or mirrored to both. Progent's backup and recovery specialists can provide world-class support to set up ProSight DPS to be compliant with regulatory standards such as HIPAA, FINRA, PCI and Safe Harbor and, when needed, can help you to restore your business-critical information. Find out more about ProSight Data Protection Services Managed Cloud Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the technology of top information security vendors to provide web-based management and world-class protection for all your email traffic. The powerful architecture of Progent's Email Guard managed service integrates cloud-based filtering with an on-premises security gateway appliance to offer advanced protection against spam, viruses, Dos Attacks, DHAs, and other email-based threats. The cloud filter acts as a preliminary barricade and keeps the vast majority of threats from reaching your network firewall. This decreases your exposure to external attacks and saves system bandwidth and storage. Email Guard's onsite gateway appliance provides a deeper level of inspection for incoming email. For outbound email, the onsite security gateway provides AV and anti-spam protection, protection against data leaks, and email encryption. The local security gateway can also help Exchange Server to monitor and protect internal email traffic that originates and ends within your security perimeter. For more information, see ProSight Email Guard spam and content filtering.
- ProSight WAN Watch: Infrastructure Management
Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and affordable for small and mid-sized businesses to map out, monitor, optimize and debug their connectivity hardware such as routers and switches, firewalls, and wireless controllers plus servers, endpoints and other networked devices. Using cutting-edge RMM technology, WAN Watch ensures that network maps are kept updated, copies and displays the configuration of almost all devices on your network, monitors performance, and sends alerts when potential issues are discovered. By automating time-consuming management activities, WAN Watch can knock hours off ordinary chores such as network mapping, expanding your network, finding devices that need critical updates, or isolating performance problems. Learn more about ProSight WAN Watch infrastructure management services.
- ProSight LAN Watch: Server and Desktop Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that incorporates advanced remote monitoring and management techniques to help keep your network operating efficiently by tracking the state of critical computers that power your business network. When ProSight LAN Watch detects a problem, an alarm is transmitted automatically to your designated IT management personnel and your assigned Progent consultant so all potential issues can be addressed before they can impact your network Find out more details about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its key servers and apps hosted in a secure Tier III data center on a fast virtual host set up and maintained by Progent's network support professionals. Under Progent's ProSight Virtual Hosting service model, the customer retains ownership of the data, the OS software, and the applications. Because the system is virtualized, it can be moved easily to an alternate hosting solution without a time-consuming and difficult configuration procedure. With ProSight Virtual Hosting, your business is not locked into one hosting service. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, update, retrieve and safeguard data related to your IT infrastructure, procedures, applications, and services. You can instantly find passwords or IP addresses and be alerted about impending expirations of SSLs ,domains or warranties. By updating and organizing your IT documentation, you can save as much as 50% of time spent trying to find vital information about your IT network. ProSight IT Asset Management includes a centralized location for holding and sharing all documents required for managing your business network such as recommended procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for collecting and relating IT data. Whether youíre making improvements, doing regular maintenance, or responding to an emergency, ProSight IT Asset Management gets you the data you require when you need it. Find out more about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and low-cost way for small and medium-size businesses to obtain an unbiased evaluation of the overall health of their information system. Powered by a selection of the leading remote monitoring and management platforms in the industry, and overseen by Progent's certified team of IT professionals, ProSight Network Audits help you see how well the deployment of your essential infrastructure assets conform to industry leading practices. The Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver instant benefits such as a more manageable Active Directory (AD) environment. Both also come with one year of state-of-the-art remote network monitoring and management. Advantages can include simpler management, improved compliance with government and industry security standards, more efficient utilization of network resources, faster problem resolution, more reliable backup and restore, and increased uptime. Read more information about Progent's ProSight Network Audits network infrastructure review.
The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is an affordable service built around a brief phone interview with a Progent backup/recovery consultant. The fact-finding interview is designed to assess your company's ability either to block or recover rapidly after an assault by a ransomware strain like Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you directly to collect information about your existing AV defense and backup system, and Progent will then produce a custom Basic Security and Best Practices Report detailing how you can apply industry best practices to deploy an efficient AV and backup environment that meets your company's requirements. For more information, see Progent's ProSight Ransomware Preparedness Report.
Special Consulting Programs Offered by Progent
Progent can provide the skills of seasoned remote consulting experts for contract information technology projects. Billing charges for ongoing consulting projects are set according to the qualifications of the engineers assigned. Progent's experience with these important fields of computer technology allows customers to execute critical initiatives within budget and on time. Progent's special remote consulting services include:
How Your Palo Alto Company Can Contact Progent's Online Support Experts
Call Center Expertise
Progent's Help Desk Call Center support programs for businesses with networks that incorporate Windows, Cisco, macOS and OS X, or UNIX/Linux technology include full-service Help Desk services, shared Helpdesk support services, and Help Desk operations consulting.
Progent's Standard Help Desk Services offer smaller organizations a complete solution that manages all facets of remote desktop technical support from initial requests through trouble ticket generation, remote desktop control, status tracking, problem resolution, and reporting. Progent offers service desk support at a substantial discount off Progent's normal desktop service rates, and Progent offers the option of rapid on-demand escalation to Level 2 and Level 3 experts to handle the most problems.
Progent's Help Desk consulting support can support you in establishing an efficient new Help Desk or improving your current one, evaluating or customizing Help Desk application software to handle the particular needs of your company, or adding temporary phone support staff to reinforce your existing Help Desk group during demanding events such as software migrations, major upgrades, or rolling out brand new business software.
Progent's Help Desk Call Center staff of experienced network professionals provides your clients in Palo Alto California instant communication with an effective support group with substantial experience offering telephone-based help and remote troubleshooting for networks powered by Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux products. Progent's mission is to give the Call Center perception as a key enabler of business performance, and Progent's intent is to solve and not just annotate IT issues.
- Business Applications Services: Training, Programming, and Integration
Progent's Applications Experts Team offers online advanced consulting support and education in special business application fields such as ERP, Manufacturing Requirements Planning, custom programming for accounting packages, and Customer Relationship Management. Progent also offers consulting, custom development, and training for familiar Microsoft business applications including Microsoft CRM, MS Project, Office 365 Word, and Office 365 Excel. To learn more on Progent's expertise, customization, and education offerings, visit Progent's Business Application Experts Group.
- Unified and Streamlined Administration of Hybrid Cloud Environments
System Center 2016 unifies and automates the management of hybrid cloud networks by offering advanced integration with Windows Server 2016 servers, Windows 10; seamless integration of mixed-OS networks that incorporate Linux, Hyper-V and VMware vSphere; and better public and private cloud support including tighter integration with Microsoft Intune for iPhone and Android smartphone administration plus built-in integration with Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center 2016 consultants can provide world-class online and onsite expertise for all components of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can assist you to plan and configure a new deployment of System Center 2016, extend or tune an existing one, migrate smoothly from a prior release of System Center, or debug your System Center environment.
- Remote IT Infrastructure Monitoring and Reporting Support
Progent can deliver businesses in Palo Alto California remote IT infrastructure monitoring and reporting by providing Microsoft System Center 2016 Operations Manager (SCOM) expertise and System Center 2012 Operations Manager (SCOM 2012) support. Progent can tune Operations Manager to fit your business so your network support is proactive and automated. By anticipating possible problems before they expand into crashes, remote monitoring can avoid stressful and costly information system failures. Progent can also deploy system monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Sun Solaris, or macOS and OS X systems, Microsoft Windows networks, or environments that incorporate a mix of OS platforms.
To contact Progent about urgent phone-based assistance with Windows, macOS and OS X, or Linux networks, go to Progent's Urgent Remote Support, telephone 1-800-993-9400, or see Contact Progent.
For organizations and new businesses in Palo Alto California, Progent's online computer support specialists can provide effective and economical IT help the instant your organization has to have it. Long experience offering remote repair services has earned Microsoft Partner certification for Progent's consulting experts and has enabled Progent to acquire world-class troubleshooting skills and to refine remote connectivity technology to fix computer problems rapidly while avoiding the cost and lost time associated with in-person support visits.
Even if your Palo Alto business deals with a regular freelance consultant or maintains a full time IT staff that can handle ordinary computer problems, Progentís Microsoft and Cisco certified engineers can still provide a convenient and transparent virtual expansion of your local resources in cases when your regular service personnel either don't have the availability or the experience to handle sudden network emergencies or particularly complicated integration problems.
Details of Progent's Remote Computer Support for Palo Alto California
Progent's online help, Internet-based repair, system security expertise, and network management services offer companies in Palo Alto California unparalleled leverage for your IT investment. Whether you require one-time phone support and Internet-based network repair or full-time Help Desk support and system administration, Progent's experts can provide your office world class network support while permitting you to avoid the expense and administration overhead of running a large in-house IT organization. Key features of Progent's National Remote Support services include:
- Immediate Telephone Contact with Microsoft Certified Professionals
Progent's staff of Microsoft-certified engineers can provide fast and affordable expertise to offices in Palo Alto California and is also ideal for networks in geographic regions that have a limited supply of technicians with proven expertise supporting Microsoft's current line of server technologies. All Progent engineers have over 10 years of experience integrating Microsoft solutions. As a Microsoft Certified Partner support firm, Progent has the advantage of a wide selection of Microsoft support tools, service information, and on-going training.
- Per Minute Rates to Minimize Costs
Progent provides remote help on a by-the-minute basis, so you pay only for the services you use. Progent asks for no minimum charge for phone service and imposes no ongoing retainer for services delivered during regular working hours. This saves you from paying big bills for routine repairs.
- Access to Cisco Network Design Experts
Progent's registered experts for Cisco can provide help from on-staff specialists who have experience in planning, implementing, and troubleshooting networking environments powered by Cisco products. Progent can offer a CCIE or CCNP to help you create high-speed, reliable, and protected connectivity for local and remote networking.
- Application Specialists Group
Progent's core consulting services consist of system integration, Microsoft Exchange Server expertise, system security planning, and Help Desk Co-management services. Progent's Experts group offers in-depth consulting support for specific application areas. Help offered by the Application Experts staff covers:
Microsoft Dynamics GP Consulting and Customization
Microsoft Project Training
Microsoft Office 365 solutions support
Office Excel and Microsoft Office 365 Excel Consulting and Application Development
Microsoft Office Word and Microsoft Office 365 Word Help
Business Information (BI) Reporting Consulting and Training
Power BI Integration Services
UNIX, Linux and Solaris Integration
MS SQL Server 2019 integration, MS SQL Server 2017 planning and migration, Microsoft SQL Server 2016 Application Development, and SQL Server 2014 Application Programming and Debugging
Oracle Management and Application Programming
MySQL DBA Services and Software Programming
Apple Macintosh Support
Amazon Marketplace Web Service Software Integration
By offering a convenient one-stop resource for network generalists and application experts, Progent is able to tailor timely, cost-effective, and thorough IT solutions that align with the specific requirements of your business.
- Advanced Remote Connectivity Software
Secure online connectivity permits Progent's service experts to observe exactly what your customers see. This makes it easier to produce fast solutions to problems that could otherwise require a costly personal service call. Sophisticated remote access tools and expert technicians combine to allow Progent to resolve most IT problems rapidly and affordably. Progent is a pioneer in online troubleshooting and remote network tracking.
- Support for Mainstream VPN Products
Progent supports safe VPN access for gateways from leading VPN vendors such as Microsoft, Cisco, Sonicwall and CheckPoint. Protected VPN remote connectivity allows the engineers at Progent's Technical Response Center to repair your system remotely without weakening network security.
- 24-hour Service for Maximum Network Availability
For organizations with vital applications, Progent can provide optional 24x7 online support services. Used in conjunction with remote 24x7 network monitoring based on Microsoft Operations Manager 2007, this service can help produce maximum system uptime.
- Help Desk Call Center
Progent's Help Desk support programs are intended specifically for budget-constrained offices whose workers require immediate access to a Help Desk Call Center with effective phone support and full escalation capability.
How Is Progent Unique from Other Service Organizations?
Progent is a Microsoft Certified Partner support company and Progent's staff size, breadth of technical experience, fine tuned remote support software, and familiarity with corporate IT enable offices to avoid the pitfalls of excessive reliance on smaller service firms, individual freelance service providers, or over-stretched internal resources.
Progent stands out by providing:
How Does My Business Begin Getting Online Computer Help from Progent?
- Proven Methodology
Progentís team of Microsoft and Cisco Certified experts average longer than ten years of hands-on professional experience, at the forefront of IT support, executing a broad range of technical tasks for a large array of clients. Every Progent support professional shares a refined collection of personal best practices which are incorporated into shared leading practices standards that Progent instills in its consulting personnel. This guarantees that you get not just expert technical capability, but also a support engineer with field-tested methods for applying computer knowledge to solve real-world IT problems efficiently.
- Value Pricing
Progent's pricing model is to charge for online support and in-person visits by the minute. Consequently, you are billed only for received support. Progent does not demand a more expensive rate for after-hours or emergency support, and within California or in regions where Progent provides on-premises service, Progent does not bill for travel time except for urgent calls where on-site work is less than four hours. In addition, Progent imposes no startup charge and requires no retainer for support services delivered during normal working hours. Many service organizations demand large minimum payments or charge for each quarter hour or longer. Progent's fine granularity eliminates large bills for quick repairs so you will not be forced to permit simple problems to stay unaddressed.
- Complete Documentation of Delivered Services
Progent has developed a sophisticated service reporting system that stores and organizes detailed documentation for all delivered services. Unlike many freelance consultants or local support firms who offer scant documentation or details of tasks done, each service delivered by Progent is accompanied by comprehensive documentation. Each Progent consultant has access to the service documentation sent by every staff member to every client. The discipline of documenting and organizing support activity allows more effective support and avoids a variety of typical problems such as when a support customer is virtually held hostage to a consultant who refuses to let go of vital service information.
- 24x7 Network Monitoring with MS System Center Operations Manager
Progent is one of the few consulting companies to offer round-the-clock remote tracking services powered by MS Operations Manager. Microsoft System Center Operations Manager allows your computer maintenance to be anticipatory instead of reactive. By revealing possible issues before they cause downtime, network monitoring can save your IT network from stressful and expensive availability disruptions.
To get started with Progent's Nationwide Remote Support services or to find out more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for network help, visit Immediate Technical Support.