Fast and Affordable Online Support for Palo Alto California Networks
For companies in Palo Alto California, Progent offers remote technical support for information systems based on any combination of Microsoft, Cisco, macOS and OS, or Linux technology. Progent's Microsoft Certified consulting experts have delivered remote support to companies in all 50 states in the U.S. (See recommendations from Progent's customers.) In addition, Progent can furnish the expertise of Cisco CCIE-certified engineers to handle complex networking problems, plus the assistance of CISSP-qualified security experts to help with advanced security design and troubleshooting jobs.
Progent's online support engineers offer exceptional leverage due to the fact that they have the real-world experience and are equipped with the advanced technology necessary to resolve the majority of network issues quickly. This lowers direct expenses since service calls use up fewer chargeable consulting minutes. Online support also eliminates the cost of dispatching a consultant to your site. Your company benefits additionally in incidental expenses by minimizing or eliminating network downtime and associated costs due to business discontinuity, upset clients, idle employees, and de-focused management. Progent's advanced online consulting experience is especially valuable for businesses that are dependent on public clouds for vital network infrastructure or applications such as Microsoft Azure, Exchange Online, Amazon AWA, Google Cloud, or where on-premises tech support may not be useful.
Progent's pricing model for online help is structured to leverage your IT service dollar. Progent bills by the minute for phone assistance, so you owe exclusively for the services that you receive. Unlike many remote support organizations, Progent requires no startup surcharge or minimum payments. Progent's per-minute granularity and clean policy for billing eliminate scenarios where quick repairs manage to turn into big bills. Progent's penchant for dealing with problems efficiently means you spends less cash.
Progent's Online Consulting and Troubleshooting Services
Over the years, Progent has fine tuned a set of optimized tools and field-proven processes that ensure the maximum level of efficiency for remote help and troubleshooting for computer systems of all sizes. Progent offers protected Virtual Private Network support for VPN gateways from multiple popular companies such as Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN access enables the staff of Progent's Technical Response Center to interface to your network without violating network security.
Progent's proven customer support reporting application stores detailed documentation describing the support that Progent's clients have been provided. Progent's staff engineers have the benefit of the details of services rendered to each Progent client by every Progent engineer. This history of trouble tickets and responses is stored as a conveniently searchable support knowledge base that allows Progent's remote support professionals to share their experiences company-wide to ensure that the value of Progent's support improves over time. Progent's extensive list of accreditations and working associations with major technology companies such as Cisco and Microsoft open up other extensive support databases and permit quick access to manufacturers' internal product engineers so Progent's remote consulting specialists can find optimal solutions quickly.
Online technical services offered by Progent to clients in Palo Alto California include:
Authorized Windows Experts
Progent's Microsoft-certified online service professionals can provide computer system repair and consulting assistance for the complete line of Microsoft server products. Progent is a Microsoft Certified Partner and can offer your organization the expertise of support engineers who can help your company with a wide range of platform support such as
Microsoft Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid environments, Windows Server 2012 R2 integration,
Windows Server 2008 R2 maintenance,
MS Exchange 2019 Server planning and configuration,
MS Exchange Server 2016 migration, Exchange Server 2013 configuration,
Exchange Server 2010 management,
SharePoint 2019 planning and configuration, SharePoint 2016 migration expertise, Microsoft Teams planning and integration, Microsoft Skype for Business planning and deployment support, Microsoft Lync Server 2013 integration, and Office Communications Server troubleshooting,
Microsoft Forefront Threat Management Gateway management and ISA Server 2006 migration, Microsoft SQL Server 2019 integration consulting, Microsoft SQL Server 2017 expertise, Microsoft SQL Server 2016 integration and programming and Microsoft SQL Server 2014 support,
Systems Center Operations Manager (SCOM) network monitoring,
Project Server planning,
Microsoft Office Access Application Development and Troubleshooting,
Small Business Server 2011 consulting, and
Windows Essentials migration and cloud integration.
Progent also offers a wide array of affordable PC desktop consulting and support services to help you company to install, configure, troubleshoot, and administer workstations and notebooks powered by Microsoft Windows. Progent's desktop consulting services include providing Microsoft Windows 10 migration support plus Microsoft System Center 2012 Configuration Manager planning and installation, System Center 2016 Configuration Manager (SCCM 2016) cloud integration, and Microsoft Intune consulting to centralize the administration of your PCs and web-facing tablets and smartphones.
Talk to a Cisco Certified Internetwork Expert (CCIE) for High-level Infrastructure Problem Solving
The Cisco CCIE credential is the highest recognition for network infrastructure consultants, and validates a person's networking skills at the expert level. CCIEs know how to handle the most difficult problems surrounding network infrastructure design, integration, maintenance, compliance, and problem solving. Cisco CCIEs work on a privileged basis with Cisco's in-house support staff in analyzing anomalies with Cisco IOS Software network administration utilities and coming up with alternate approaches or identifying program patches. Cisco qualified CCIEs provide excellent value since their broad expertise permits them to solve problems quickly. In many instances, less seasoned consultants can wrestle for many hours or even days with the same tasks that a Cisco CCIE can resolve in a few minutes. Progent's Cisco CCIE consultants can communicate with your computer system via sophisticated on-line troubleshooting tools to perform efficient, safe, and economical diagnosis and repair.
San Francisco Bay Area Contact Information:
Progent offers consulting services and onsite technical support throughout Northern California.
Progent locations in San Francisco Bay Area
||Fremont Executive Suites
Newark, CA 94560
||Fremont Network Support Services
||26250 Industrial Blvd
Hayward, CA 94545
||Hayward Network Support Services
||18525 Sutter Blvd
Morgan Hill, CA 95037
||Morgan Hill Network Support Services
||1300 Clay Street
Oakland, CA 94612
||Oakland Network Support Services
||3790 El Camino Real
Palo Alto, CA 94306
||Palo Alto Network Support Services
||4695 Chabot Dr, Suite 200
Pleasanton, CA 94588
||Pleasanton Network Support Services
||388 Market Street
San Francisco, CA 94111
||San Francisco Network Support Services
||2570 N. First Street, 2nd Floor
San Jose, CA 94131
||San Jose Network Support Services
||1900 S Norfolk, Suite 350
San Mateo, CA 94403
||San Mateo Network Support Services
||1261 Locust St
Walnut Creek, CA 94596
||Walnut Creek Network Support Services
Progent's CCIEs can provide expertise in all of Cisco's popular family of connectivity appliances. Cisco technology expertise provided by Progent includes Cisco ASA 5500-X Next Generation firewalls with Firepower Services configuration and troubleshooting, Cisco routers configuration and troubleshooting, Catalyst switch consulting services, Cisco Nexus switch consulting and support services, Cisco Meraki switches consulting services, Cisco Unified Communications Manager/CallManager configuration and troubleshooting, Cisco VoIP phones and IP video phones solutions and Cisco wireless IP phones configuration, Cisco Meraki wireless access point planning and set up, Cisco Aironet Wireless Access Points planning and integration services, Cisco wireless controllers support Services, Cisco Security and VPN engineering expertise, and SIP and CUBE integration solutions for SIP PSTN trunks and CUBE integration expertise. Progent also offers remote and on-premises Wi-Fi site surveys to help you to optimize your Wi-Fi infrastructure.
CISSP, ISSAP, and CISM Certified Network Security Professionals
Progent's accredited CISM and CISSP security and compliance experts can provide a range of system protection solutions to strengthen the immunity of your Microsoft Windows, macOS and OS X, Linux environment against assaults or help your business to recuperate rapidly following a serious penetration. Security solutions offered by Progent cover thorough information security and compliance evaluation utilizing tools such as GFI LANguard Network Security Scanner, AMAP Application Scanner, and products from Metasploit and Netcat; quick recuperation from malicious assaults; setting up firewalls; designing secure architectures for remote and mobile connectivity; guarding your email system from spam and directory harvest attacks; and managing round-the-clock proactive monitoring.
Hybrid Cloud Integration Solutions
Progent can provide advanced remote support services to help companies of all sizes integrate their networks with popular public cloud platforms including Microsoft Azure and Amazon Web Services. Progent can assist you to design and manage cost-effective environments that support Windows and Linux systems and apps in both cloud-based solutions or in hybrid network models that seamlessly combine local resources along with cloud services. To help you to incorporate public cloud services with physical datacenters, Progent offers a variety of public cloud migration services such as Office 365 integration with on-premises Exchange deployments,
Azure hybrid cloud planning and integration consulting, Amazon Web Services (AWS) hybrid cloud migration, Amazon Web Marketing Service programming and troubleshooting, and Google Cloud Platform integration expertise. Progent has over 20 years of experience providing high-level consulting expertise online, and Progent can make sure you successfully carry out your cloud integration initiatives on schedule and within your budget.
VMware Site Recovery Manager (SRM) Consulting
VMware's Site Recovery Manager (SRM) is an extension to VMware vCenter that allows you to define, automate and verify a repeatable process for restoring applications and services rapidly following an outage. SRM supports centrally managed and automated recovery, application mobility, plus non-disruptive site relocation, failback and site re-protect. Site Recovery Manager also supports non-intrusive testing for site recovery, upgrades and fixes and can produce audit reports to confirm complete service recovery, validate Service Level Agreements and demonstrate disaster recovery compliance. Progent can provide the skills of a VCDX certified VMware SRM consulting expert to help you to plan, configure, test and administer a DR system based on VMware SRM.
Progent's VMware vSphere consultants offer in-depth experience of VMware vCloud Director (vCD), VMware vRealize Automation (vRA), vRealize Orchestrator and vCloud tools for administering private and hybrid cloud solutions that deliver high uptime, security, and application mobility. Progent can also provide world-class VMware NSX consulting from a VCDX-NV certified network designer to help your organization to build a fully virtualized Software Defined Data Center that can be provisioned or re-purposed in minutes and administered with a high level of automation independent of the hardware making up the basic network infrastructure.
UNIX/Linux, Sun Solaris, and macOS and OS X Expertise
Progent's UNIX/Linux consultants and Apple macOS and OS X specialists offer remote support services to address a wide array of computer technologies such as system infrastructure, messaging solutions, network and process security, plus UNIX/Linux and Windows integration. For server consolidation and simplified management in networks that incorporate Linux-based systems with Windows, Progent offers VMware integration and Citrix XenServer support. Progent can also help with transitioning from older systems to MS Windows or Linux-powered solutions. Progent's team-based approach to solving network issues enables quick escalation, if necessary, to engineers with appropriate expertise to tackle challenging scenarios. This expedites solutions of critical problems, minimizes lost productivity, and lowers service expense.
Major Linux variants for which Progent offers expert support include:
Progent's ProSight Flat-rate Managed IT Services for Small and Medium Size Organizations
Progent provides a selection of low-cost, flat-rate managed services designed to allow small and medium-size organizations to benefit from the same cutting-edge IT solutions used by many of the industry's top corporations. Progent's ProSight portfolio of IT management outsourcing services addresses all critical facets of information technology such as email content filtering, behavioral-based threat defense, automated backup/recovery, infrastructure management, virtual server cloud hosting, and network resources documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint protection solution that utilizes next generation behavior-based machine learning technology to guard endpoint devices and physical and virtual servers against modern malware attacks such as ransomware and email phishing, which routinely escape traditional signature-based anti-virus products. ProSight Active Security Monitoring safeguards on-premises and cloud-based resources and offers a unified platform to address the entire threat lifecycle including protection, identification, mitigation, cleanup, and forensics. Key features include single-click rollback with Windows Volume Shadow Copy Service and real-time network-wide immunization against newly discovered attacks. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Physical and Virtual Endpoint Security and Exchange Filtering
Progent's ProSight Enhanced Security Protection (ESP) services deliver economical multi-layer security for physical and virtual servers, workstations, smartphones, and Exchange email. ProSight ESP uses contextual security and advanced heuristics for round-the-clock monitoring and responding to cyber assaults from all vectors. ProSight ESP delivers two-way firewall protection, intrusion alerts, endpoint management, and web filtering through cutting-edge technologies incorporated within one agent accessible from a single console. Progent's data protection and virtualization experts can help your business to design and configure a ProSight ESP deployment that meets your company's unique requirements and that allows you prove compliance with government and industry data security regulations. Progent will help you specify and configure security policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alarms that call for urgent attention. Progent can also help you to set up and test a backup and restore system such as ProSight Data Protection Services so you can get back in business quickly from a potentially disastrous security attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services from Progent offer small and mid-sized businesses an affordable end-to-end service for secure backup/disaster recovery. For a fixed monthly cost, ProSight Data Protection Services automates and monitors your backup activities and allows fast restoration of vital files, apps and virtual machines that have become unavailable or damaged as a result of component failures, software bugs, natural disasters, human error, or malicious attacks like ransomware. ProSight DPS can help you back up, recover and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware images/. Critical data can be protected on the cloud, to a local storage device, or to both. Progent's backup and recovery specialists can provide world-class support to set up ProSight Data Protection Services to be compliant with government and industry regulatory standards like HIPAA, FINRA, and PCI and, whenever necessary, can help you to recover your critical data. Read more about ProSight Data Protection Services Managed Cloud Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the technology of leading data security companies to provide centralized control and world-class protection for all your email traffic. The hybrid architecture of Progent's Email Guard managed service integrates cloud-based filtering with a local gateway appliance to offer advanced protection against spam, viruses, Dos Attacks, DHAs, and other email-borne threats. Email Guard's Cloud Protection Layer serves as a preliminary barricade and keeps the vast majority of threats from making it to your security perimeter. This decreases your vulnerability to inbound attacks and conserves network bandwidth and storage space. Email Guard's onsite gateway device adds a deeper layer of inspection for incoming email. For outgoing email, the on-premises security gateway offers anti-virus and anti-spam filtering, DLP, and email encryption. The local gateway can also help Microsoft Exchange Server to track and safeguard internal email that stays within your corporate firewall. For more information, visit ProSight Email Guard spam and content filtering.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
ProSight WAN Watch is a network infrastructure management service that makes it simple and affordable for small and mid-sized organizations to diagram, monitor, reconfigure and troubleshoot their networking appliances such as switches, firewalls, and access points plus servers, printers, endpoints and other devices. Incorporating state-of-the-art RMM technology, WAN Watch ensures that infrastructure topology maps are kept current, copies and displays the configuration information of almost all devices connected to your network, monitors performance, and generates notices when problems are discovered. By automating time-consuming management and troubleshooting processes, ProSight WAN Watch can knock hours off common tasks like making network diagrams, reconfiguring your network, finding appliances that need important updates, or isolating performance issues. Find out more details about ProSight WAN Watch network infrastructure management consulting.
- ProSight LAN Watch: Server and Desktop Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring managed service that incorporates state-of-the-art remote monitoring and management techniques to keep your network operating at peak levels by tracking the state of vital computers that drive your business network. When ProSight LAN Watch detects a problem, an alarm is sent immediately to your designated IT staff and your assigned Progent engineering consultant so that all looming issues can be resolved before they can impact productivity Learn more details about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small organization can have its key servers and apps hosted in a protected fault tolerant data center on a high-performance virtual host configured and managed by Progent's IT support professionals. With the ProSight Virtual Hosting service model, the client retains ownership of the data, the operating system platforms, and the applications. Since the system is virtualized, it can be ported immediately to a different hardware environment without requiring a time-consuming and difficult configuration process. With ProSight Virtual Hosting, your business is not tied a single hosting provider. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, maintain, find and safeguard information related to your IT infrastructure, procedures, business apps, and services. You can instantly find passwords or serial numbers and be warned automatically about impending expirations of SSLs or domains. By cleaning up and managing your IT infrastructure documentation, you can save as much as half of time wasted searching for critical information about your IT network. ProSight IT Asset Management features a common repository for holding and collaborating on all documents related to managing your network infrastructure like standard operating procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for collecting and associating IT information. Whether youíre making enhancements, performing maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the data you require the instant you need it. Learn more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and affordable way for small and mid-size organizations to obtain an unbiased evaluation of the health of their network. Powered by some of the top remote monitoring and management tools available, and overseen by Progent's world-class group of IT professionals, ProSight Network Audits show you how closely the configuration of your core infrastructure assets conform to industry leading practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide immediate ROI like a more manageable Active Directory (AD) environment. Both also come with a year of advanced remote network monitoring and management (RMM). Benefits can include simpler network management, improved compliance with data security regulations, more efficient utilization of IT resources, quicker problem resolution, more dependable backup and restore, and less downtime. Learn more information about ProSight Network Audits network infrastructure assessment.
The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is a low-cost service built around a phone discussion with a Progent information assurance consultant. The fact-finding interview is intended to help assess your organization's preparedness either to block or recover quickly after an attack by a ransomware strain like Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you directly to collect information concerning your current antivirus tools and backup/recovery system, and Progent will then produce a written Basic Security and Best Practices Report describing how you can follow industry best practices to create an efficient AV and backup/recovery system that meets your company's requirements. For additional information, refer to Progent's ProSight Ransomware Preparedness Report Service.
Special Support Programs Available from Progent
Progent offers the skills of seasoned remote consulting experts for special IT programs. Billing charges for ongoing development or consulting tasks are set according to the level of expertise of the consultants assigned. Progent's background in these important fields of computer technology allows customers to execute major initiatives within budget and on schedule. Progent's special remote engineering services include:
How Your Palo Alto Company Can Contact Progent's Remote Service Professionals
Call Center Support
Progent's Help Desk Call Center support alternatives for businesses with networks that incorporate Microsoft, Cisco, macOS and OS X, UNIX, or Linux products include full-service Help Desk services, co-managed Help Desk services, and Helpdesk consulting.
Progent's Standard Help Desk Services offer small businesses an end-to-end service desk solution that handles all aspects of remote desktop support from service requests through ticketing, screen sharing, progress tracking, problem resolution, and reporting. Progent offers help desk services at a significant discount off Progent's regular Level 1 desktop service rates, and Progent can provide the additional option of fast as-needed escalation to subject matter experts to resolve challenging issues.
Progent's Help Desk Call Center consulting expertise can aid you in creating an effective new Call Center or enhancing your existing one, evaluating or customizing Help Desk application software to address the unique requirements of your corporation, or adding temporary phone support staff to supplement your internal Call Center resources to handle high-demand scenarios such as software transitions, mass upgrades, or installing new applications.
Progent's Call Center team of veteran information technology professionals offers your computer users in Palo Alto California quick assistance from an efficient support resource with years of background offering phone consulting and online repair service for networks powered by Windows, Cisco, macOS and OS X, or UNIX/Linux components. Progent's focus is to earn the Help Desk Call Center the reputation as a crucial enabler of business performance, and Progent's policy is to resolve rather than simply report network issues.
- Applications Services: Education, Custom Programming, and Problem Solving
Progent's Applications Experts Team offers remote advanced consulting expertise and education in special business application areas such as ERP, MRP, custom programming for accounting packages, and CRM. Progent also can provide consulting, programming, and education for Microsoft applications including Microsoft CRM, MS Office Project, Microsoft Office 365 Word, and Office 365 Excel. To read more information about Progent's expertise, programming, and training services, refer to Progent's Applications Experts Services.
- Unified and Automated Management of Hybrid Cloud Environments
Microsoft System Center 2016 unifies and automates the administration of hybrid cloud networks through comprehensive support for Windows Server 2016 servers, Windows 10; seamless management of heterogeneous environments that incorporate various Linux distributions, Microsoft Hyper-V and VMware; and better cloud support such as closer integration with Intune for Apple iPhone and Android smartphone administration plus native integration with Microsoft Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center 2016 consultants can provide advanced online and onsite expertise for all components of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help your business to design and configure a new deployment of System Center 2016, expand or optimize an existing one, upgrade efficiently from an earlier version of System Center, or troubleshoot your System Center environment.
- Remote Hybrid Network Monitoring and Reporting Services
Progent can deliver organizations in Palo Alto California online IT infrastructure monitoring by providing System Center 2016 Operations Manager (SCOM 2016) consulting services and Microsoft System Center 2012 Operations Manager support. Progent can customize Operations Manager for your business so your IT support is proactive rather than reactive. By anticipating possible issues before they result in crashes, remote monitoring can minimize disruptive and expensive network breakdowns. Progent can also assist with system monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Solaris, or Apple macOS and OS X networks, Microsoft environments, or systems powered by multiple OS platforms.
To contact Progent about urgent remote expertise with Microsoft, macOS and OS X, or Linux networks, visit Progent's Emergency Remote Support, telephone 1-800-993-9400, or see Contact Progent.
For offices and startups in Palo Alto California, Progent's online network support engineers can provide professional and affordable IT help whenever your company needs it. Long experience providing online tech support has earned Microsoft Partner certification for Progent's team of engineers and has helped Progent to acquire world-class troubleshooting capability and to fine tune remote connectivity technology to fix network problems quickly while eliminating the expense and lost time that comes with in-person service calls.
Even if your Palo Alto office relies on a local independent consultant or employs a full time organization that know how to handle ordinary network issues, Progentís Microsoft and Cisco certified engineers can still offer an easy and transparent virtual expansion of your local resources for situations when your usual service personnel either don't have the time or the expertise to address unexpected system emergencies or especially complicated integration problems.
Benefits of Progent's Network Help for Offices in Palo Alto California
Progent's remote network troubleshooting services enable your Palo Alto business to experience the advantages of immediate, enterprise-grade IT support without the cost of managing an in-house IT staff. Your network will derive added strategic worth by becoming more available, productive, and protected. Benefits to your company include:
- Convenient remote expansion of your local IT resources
With most offices in Palo Alto California, local computer support providers, whether consisting of freelance consultants or a full-time IT staff, can resolve the majority of network problems. On the other hand, serious problems might occur when local support personnel are overstretched or absent, and some problems may involve technology that is unfamiliar to your usual support personnel. In these instances, Progent's on-call service professionals offer an easy, fast, and affordable solution to supplement your local resources and to convey valuable knowledge to improve your capability to resolve future problems in-house.
- Less Dependence on Freelance Service Providers
For IT maintenance, smaller companies commonly depend on individual freelance service providers. Although freelance consultants have smaller internal costs than big service companies and can afford to charge marginally less, they are occasionally overextended, making it impossible to respond quickly to crisis situations. If an independent consultant is busy with another client, ill, on vacation, or in class, the absence of backup help may force your company to wait for assistance during an IT crisis. As your business expands, system unavailability and problems with critical software are more expensive. The money you thought you were conserving on a freelancer can be eaten up fast by lost productivity. Progent provides a dependable source of backup support experts to insure your network stays up and running.
- Create a Scalable Basis for Seamless Expansion
Companies often begin with an IT architecture created on a shoestring budget. Lacking a proper infrastructure, slap-dash fixes often get thrown on top of an unstable foundation. When a network grows, stability and scalability issues can impede the success of the organization. These badly built environments require proper assessment, smart long-term planning, and extensive IT expertise to evolve to a network infrastructure able to provide the stable foundation to meet vital business demands and simplify downstream expansion.
- Work with Problem Solvers Instead of Product Resellers
Smaller companies need guidance and technical education to navigate through an increasingly complicated maze of product options available for promoting business success and enhancing efficiency. Businesses do not need a network engineer who is motivated to earn a commission on a certain vendor's technology. IT support and product sales can result in a scenario where the proposed
solution is designed around a predetermined technology instead of the genuine needs of a business. Progent avoids these conflicts by offering just services instead of products. This allows Progent to align technical expertise with the best interests of clients.
How Is Progent Unique from Other Service Firms?
Progent is a Microsoft Certified Partner support firm and Progent's head count, range of IT expertise, fine tuned support tools, and familiarity with corporate IT enable offices to escape the limitations of excessive dependence on smaller service firms, independent freelance service providers, or over-stretched internal IT help.
Progent stands out by offering:
How Does My Business Start Receiving Online Technical Help from Progent?
- Proven Methodology
Progentís staff of Microsoft and Cisco Certified consultants average longer than a decade of hands-on industry experience, at the front lines of network service, executing a broad variety of IT projects for a large mix of clients. Each Progent consultant shares a proven collection of personal best practices which are incorporated into company-wide leading practices training that Progent teaches its consulting team. This ensures that you get not just world-class technical skills, but also a support engineer with field-tested approaches for applying technical knowledge to repair actual network problems efficiently.
- Value Pricing
Progent's pricing model is to bill for phone support and on-site help by the minute. Consequently, you are billed just for received support. Progent does not demand a higher rate for off-hours or priority service, and within California or in areas where Progent provides on-site service, Progent does not charge for travel time except for emergency calls where on-site work is less than 4 hours. In addition, Progent imposes no service activation fee and requires no monthly commitment for support services delivered during regular working hours. Many support organizations demand substantial minimum payments or charge for each quarter hour or longer. Progent's fine granularity avoids large invoices for fast fixes so you will not be tempted to permit simple problems to stay unaddressed.
- Complete Documentation of IT Services
Progent has developed a comprehensive support reporting system that stores and organizes detailed documentation for all delivered services. Unlike some independent consultants or small service firms who offer minimal documentation or details of tasks done, each service provided by Progent is accompanied by full documentation. Each Progent consultant has access to the support documentation sent by each consultant to every customer. The practice of documenting and archiving service activity allows more effective support and eliminates a slew of typical misfortunes such as when a service customer is virtually held hostage to a consultant who wonít let go of the keys to the kingdom.
- Automated Server Monitoring with MS System Center Operations Manager
Progent is one of the only support firms to provide round-the-clock remote tracking services powered by MS Operations Manager. Microsoft System Center Operations Manager allows your computer support to be anticipatory instead of reactive. By uncovering potential issues before they result in lost productivity, system monitoring can save your information network from stressful and expensive availability disruptions.
To get started with Progent's Nationwide Remote Support services or to find out more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for IT help, visit Immediate Network Support.