In addition to providing rapid contact with high-level IT professionals and subject matter experts to assist Palo Alto, California businesses to resolve specific technical issues or longer-term initiatives, Progent can provide temporary staff augmentation to deal with more broadly defined assistance such as PC help, IT administration, and Help Desk call center services. Short-term staffing can help businesses to deal with anticipated or surprise increases in demand for IT services, which may result from scenarios such as mergers and acquisitions, site moves, platform upgrades, business process changes like work-from-home, disaster response, busy seasons, or new compliance requirements. Short-term IT staff augmentation can also fill gaps resulting from the loss of full-time staff members due to vacations, illness, resignation, or other reasons.
Benefits of Progent's Short-Term Staffing Services
Progent's temporary supplemental staffing services offer organizations the flexibility to respond to surges in requirements for IT services without being saddled with the expense and hassle associated with vetting and hiring appropriate IT personnel and without the burden of increasing your permanent head count.
Important features of Progent's short-term supplemental staffing services include:
Progent's Co-managed Help Desk Service
- Fast availability of reliable network professionals
- Easy engagement, termination, and re-engagement of services
- Transparent augmentation of your full-time network support team
- Comprehensive documentation of all services performed
- Optional escalation from Tier 1 up to Tier 3 services so even the toughest issues get resolved fast
- Close relationship with a top-level, full-spectrum resource for IT expertise
Progent's shared Call Center service is a proven on-going staff expansion alternative that enables IT organizations to share the responsibilities of Call Center support seamlessly between their internal network staff and Progent's nationwide pool of technical support specialists. Acting as a seamless supplement of your full-time Call Center, Progent's co-managed Help Desk Call Center program is a joint support alternative powered by the industry's leading shared professional services (PSA) tool for streamlining, service calls, ticketing, assigning responsibility, monitoring progress, and producing documentation.
Why Choose Progent?
Progent has 20 years of experience providing remote and onsite IT services for organizations of all sizes throughout the United States. Progentís IT experts have earned advanced certifications from Microsoft, Cisco, Linux vendors, VMware, Citrix, IBM, and other leading vendors. Progent's cybersecurity consultants hold top certifications including CISSP-ISSAP, CISA, and CRISC. Learn more about Progent's certifications.
Progent's Practice Areas for Palo Alto, California Businesses
Progent's seasoned team of certified consultants and technical experts can provide Palo Alto, California organizations a broad range of remote consulting and troubleshooting services. Practice areas covered under Progent's reseller program for IT service organizations include:
Contact Progent for Temporary Staff Augmentation for Palo Alto, California Organizations
To learn more details about Progent's temporary supplemental staffing services for Palo Alto, California businesses, call 800-993-9400 or visit Contact Progent.