Fast Remote Technical Support for Palo Alto California Networks
For companies in Palo Alto California, Progent provides online support for computer systems powered by Microsoft Windows, Cisco, Apple macOS and OS X, or Linux platforms. Progent's Microsoft Premier professionals have provided online support to businesses in all 50 states in the United States. (See testimonials from Progent's clients.) In addition, Progent offers the expertise of Cisco CCIE-qualified engineers to help with challenging infrastructure issues, as well as the assistance of CISA and CISSP-accredited cybersecurity experts to handle high-level security design and troubleshooting jobs.
Progent's remote technical support engineers provide excellent leverage because they possess the practical background and are equipped with the sophisticated tools required to solve most information system problems rapidly. This reduces direct costs since solutions use up fewer chargeable consulting minutes. Online help also avoids the cost of dispatching an engineer to your office. Your organization benefits additionally in incidental expenses by minimizing or avoiding system outages and related losses due to business disruption, upset clients, unproductive employees, and distracted executives. Progent's extensive remote consulting expertise is particularly important for businesses that are dependent on public clouds for vital infrastructure or software like Azure, Office 365 Exchange Online, Amazon AWA, Google Cloud, or where on-premises IT support may not be an alternative.
Progent's pricing policy for online help is structured to stretch your IT service dollar. Progent charges on a per-minute basis for phone consulting, so you are charged exclusively for the support that you actually get. In contrast to many online support companies, Progent requires no service activation fee or minimum payments. Progent's one-minute billing unit and clean policy for pricing eliminate situations where quick solutions manage to end up as big invoices. Progent's penchant for handling problems efficiently means you spends less cash.
Progent's Remote Consulting and Troubleshooting Services
Through years of experience, Progent has fine tuned an array of optimized technologies and field-proven processes which permit the highest degree of efficiency for remote technical support and repair for IT systems of all sizes. Progent provides protected Virtual Private Network support for VPN gateways from a variety of popular sources such as Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN technology enables the staff of Progent's online support team to interface to your company's computer system without breaching network security.
Progent's powerful technical support database system maintains thorough histories of the support that Progent's customers have received. Progent's authorized service personnel have access to the records of services provided to each customer by every Progent consultant. This database of problems and responses is stored as a quickly retrievable proprietary knowledge base that enables Progent's online technical engineers to share their knowledge company-wide to make sure that the effectiveness of Progent's support grows over time. Progent's high-level accreditations and working associations with major technology companies such as Cisco and Microsoft open up other vast technical databases and permit quick access to vendors' in-house support staff with the result that Progent's remote consulting experts are able to arrive at optimal resolutions in the least time.
Online support services offered by Progent to businesses in Palo Alto California include:
Authorized MS Windows Experts
Progent's Microsoft-certified remote support experts offer network troubleshooting and consulting help for all Microsoft server products. Progent is a Microsoft Certified Partner and can offer your business the assistance of support professionals who can assist you with a wide range of platform support services such as
Microsoft Windows Server 2019 migration,
Windows Server 2016 integration for hybrid environments, Windows Server 2012 R2 integration,
Windows Server 2008 R2 maintenance,
Microsoft Exchange 2019 planning and configuration,
Microsoft Exchange 2016 Server planning and deployment, Exchange 2013 configuration,
Microsoft Exchange Server 2010 maintenance,
SharePoint 2019 design and configuration, SharePoint Server 2016 migration and hybrid deployment expertise, Microsoft Teams integration, Microsoft Skype for Business Server migration support, Microsoft Lync Server 2013 management, and Microsoft Communications Server troubleshooting,
Forefront Threat Management Gateway management and ISA Server migration, Microsoft SQL Server 2019 migration consulting, MS SQL Server 2017 consulting, Microsoft SQL Server 2016 integration and programming and Microsoft SQL Server 2014 support,
Systems Center Operations Manager system monitoring,
Project Server and Project Server Online planning,
Microsoft Access Development and Training,
Small Business Server consulting, and
Windows Essentials cloud integration.
Progent in addition can deliver a broad array of cost-effective desktop support services to help you business to install, integrate, repair, and administer workstations and laptops based on Microsoft Windows. Progent's PC desktop consulting services cover areas such as providing Microsoft Windows 10 migration support services as well as System Center 2012 Configuration Manager (SCCM 2012) design and deployment, System Center 2016 Configuration Manager (SCCM 2016) hybrid cloud integration, and Intune expertise to streamline the administration of your desktops and cloud-connected mobile devices.
Talk to a Cisco CCIE for Complex Infrastructure Problem Solving
The Cisco Certified Internetwork Expert credential is the premier accreditation for network professionals, and certifies a consultant's networking knowledge at the master level. Cisco-qualified CCIEs can resolve even the most challenging problems occurring in network infrastructure design, installation, management, security, and troubleshooting. Cisco qualified CCIEs operate with the highest priority with Cisco's in-house support staff in analyzing anomalies with Cisco IOS network management tools and developing workarounds or identifying software patches. Cisco qualified CCIEs are an exceptional cost-effectiveness because their depth of expertise permits them to solve problems quickly. In many cases, less experienced engineers can struggle for hours or even days with the same tasks that a Cisco CCIE can dispose of in a few minutes. Progent's Cisco CCIE consultants can tie into your environment using advanced remote troubleshooting tools in order to perform efficient, safe, and economical analysis and repair.
San Francisco Bay Area Contact Information:
Progent offers consulting services and onsite technical support throughout Northern California.
Progent locations in San Francisco Bay Area
||Fremont Executive Suites
Newark, CA 94560
||Fremont Network Support Services
||26250 Industrial Blvd
Hayward, CA 94545
||Hayward Network Support Services
||18525 Sutter Blvd
Morgan Hill, CA 95037
||Morgan Hill Network Support Services
||1300 Clay Street
Oakland, CA 94612
||Oakland Network Support Services
||3790 El Camino Real
Palo Alto, CA 94306
||Palo Alto Network Support Services
||4695 Chabot Dr, Suite 200
Pleasanton, CA 94588
||Pleasanton Network Support Services
||388 Market Street
San Francisco, CA 94111
||San Francisco Network Support Services
||2570 N. First Street, 2nd Floor
San Jose, CA 94131
||San Jose Network Support Services
||1900 S Norfolk, Suite 350
San Mateo, CA 94403
||San Mateo Network Support Services
||1261 Locust St
Walnut Creek, CA 94596
||Walnut Creek Network Support Services
Progent's Cisco-qualified CCIEs offer consulting for the complete line of Cisco's top-selling selection of infrastructure appliances. Cisco infrastructure consulting provided by Progent includes Cisco ASA 5500-X Next Generation firewalls with Firepower integration and debugging, Cisco routers consulting, Cisco Catalyst switch support, Nexus switch consulting services, Meraki switches integration, Cisco Unified Communications Manager/CallManager consulting and technical support, Cisco Voice over IP (VoIP) phones and IP video phones solutions and Cisco wireless VoIP phones integration, Cisco Meraki wireless AP layout and set up, Aironet Wireless Access Points consulting expertise, Cisco wireless controllers integration consulting, Cisco VPN and Network Security Setup and troubleshooting support, and SIP and CUBE integration solutions for SIP PSTN trunks and CUBE integration consulting. Progent also offers remote and on-premises wireless site surveys to assist you to optimize your Wi-Fi ecosystem.
CISM and CISSP Certified System Security Consultants
Progent's accredited CISSP and CISSP-ISSAP cybersecurity experts can provide a range of system protection solutions to enhance the defenses of your Microsoft Windows, macOS and OS X, Linux, or UNIX network against assaults or help you to clean up quickly after a serious breach. Security support services offered by Progent cover in depth information security evaluation utilizing utilities such as GFI LANguard, AMAP Application Scanner, and products from Solar Winds tools and Hydra; quick cleanup after virus and worm assaults; setting up firewalls; establishing secure techniques for remote and mobile access; guarding your messaging infrastructure against viruses, spam and DHA attacks; and initiating 24x7 network monitoring.
Progent can provide advanced online support services to help companies of all sizes integrate their information networks with popular public clouds such as Azure and Amazon Web Services. Progent can assist your it team to plan and administer cost-effective ecosystems that support Windows and Linux operating systems and applications in both cloud-only solutions or in hybrid topologies that seamlessly combine local IT assets along with cloud services. To assist you to incorporate cloud services with physical datacenters, Progent offers a range of public cloud integration support services such as Office 365 integration with on-premises Exchange deployments,
Microsoft Azure hybrid cloud planning and integration consulting, Amazon AWS hybrid cloud integration support, Amazon Web Marketing Service development and debugging, and Google Cloud Platform (GCP) integration expertise. Progent has over 20 years of background providing high-level consulting support online, and Progent can make sure you successfully carry out your cloud migration initiatives quickly and affordably.
VMware Site Recovery Manager and NSX Planning and Deployment
VMware's Site Recovery Manager is a component of VMware vCenter that allows you to specify, automate and verify a repeatable process for restoring applications and services quickly following a breakdown. Site Recovery Manager supports centrally controlled and automated disaster recovery, application mobility, and non-disruptive site relocation, failback and site re-protect. Site Recovery Manager also enables non-disruptive testing for disaster recovery, updates and fixes and can generate audit reports to confirm full service recovery, validate Service Level Agreements and demonstrate disaster recovery compliance. Progent can provide the support of a VCDX certified VMware SRM consulting expert to assist you to design, deploy, test and administer a disaster recovery solution powered by VMware Site Recovery Manager.
Progent's VMware vSphere and vCloud consultants offer in-depth experience of VMware vCloud Director, vRealize Automation (vRA), vRO and vCloud Suite tools for administering private and public cloud and hybrid cloud environments that deliver maximum uptime, security, and disaster recovery. Progent can also provide world-class VMware NSX consulting from a VCDX-NV certified network architect to help you to create a completely virtualized Software Defined Data Center (SDDC) that can be set up or re-purposed instantly and administered with a high level of automation regardless of the physical components making up the underlying network infrastructure.
UNIX/Linux, Solaris, and macOS and OS X Support Services
Progent's UNIX, Linux experts and macOS and OS X specialists can provide remote support services to address a wide range of computer technologies including network infrastructure, messaging solutions, system and operational security, plus UNIX and Windows coexistence. For server hardware economization and easy administration in networks that include Linux and Windows, Progent can provide VMware vSphere integration and Citrix support. Progent can also help with migration from older applications to Microsoft Windows or Linux-based solutions. Progent's group-oriented approach to resolving network issues promotes quick escalation, when required, to consultants with appropriate expertise to tackle complex scenarios. This expedites solutions of urgent problems, reduces network downtime, and lowers service expense.
Important Linux variants for which Progent offers expertise include:
ProSight Fixed-price Managed IT Services for Small and Mid-size Businesses
Progent provides a family of low-cost, flat-rate services designed to enable small and medium-size businesses to benefit from the same cutting-edge IT solutions used by many of the industry's leading enterprises. The ProSight suite of IT management outsourcing services addresses all critical facets of modern networking including email protection, security and compliance, cloud-based backup and disaster recovery, infrastructure monitoring and management, VM hosting, and IT resources documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection service that incorporates next generation behavior-based analysis technology to defend endpoints and physical and virtual servers against new malware assaults like ransomware and file-less exploits, which easily get by legacy signature-based anti-virus products. ProSight ASM safeguards on-premises and cloud-based resources and provides a unified platform to manage the entire malware attack progression including filtering, infiltration detection, mitigation, cleanup, and post-attack forensics. Key capabilities include single-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against newly discovered attacks. Read more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Endpoint Security and Exchange Filtering
Progent's ProSight Enhanced Security Protection (ESP) managed services offer ultra-affordable in-depth security for physical servers and virtual machines, desktops, mobile devices, and Microsoft Exchange. ProSight ESP uses adaptive security and advanced machine learning for round-the-clock monitoring and responding to security assaults from all attack vectors. ProSight ESP offers two-way firewall protection, intrusion alerts, device management, and web filtering via cutting-edge tools packaged within a single agent managed from a unified control. Progent's security and virtualization experts can assist your business to plan and configure a ProSight ESP environment that meets your company's unique needs and that allows you achieve and demonstrate compliance with legal and industry information protection regulations. Progent will help you define and configure security policies that ProSight ESP will manage, and Progent will monitor your network and react to alarms that call for urgent attention. Progent can also help you to set up and verify a backup and restore system like ProSight Data Protection Services so you can get back in business quickly from a destructive cyber attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified endpoint security and Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services from Progent provide small and medium-sized businesses a low cost and fully managed solution for secure backup/disaster recovery. Available at a fixed monthly price, ProSight Data Protection Services automates your backup activities and allows fast recovery of critical data, applications and virtual machines that have become unavailable or damaged due to hardware breakdowns, software bugs, natural disasters, human mistakes, or malicious attacks like ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, apps, system images, plus Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to an on-promises device, or mirrored to both. Progent's backup and recovery specialists can deliver advanced expertise to set up ProSight DPS to to comply with regulatory requirements such as HIPAA, FIRPA, and PCI and, whenever needed, can help you to restore your business-critical data. Read more about ProSight DPS Managed Cloud Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering service that uses the technology of top information security companies to provide web-based management and world-class security for all your inbound and outbound email. The powerful architecture of Progent's Email Guard combines a Cloud Protection Layer with an on-premises security gateway appliance to offer advanced protection against spam, viruses, Denial of Service Attacks, DHAs, and other email-based threats. The cloud filter serves as a first line of defense and keeps the vast majority of threats from making it to your network firewall. This decreases your exposure to inbound attacks and conserves network bandwidth and storage space. Email Guard's onsite security gateway appliance adds a further level of inspection for inbound email. For outbound email, the on-premises security gateway provides AV and anti-spam filtering, DLP, and email encryption. The local gateway can also assist Microsoft Exchange Server to track and protect internal email traffic that originates and ends inside your corporate firewall. For more information, visit ProSight Email Guard spam and content filtering.
- ProSight WAN Watch: Infrastructure Management
ProSight WAN Watch is a network infrastructure management service that makes it simple and affordable for small and mid-sized businesses to map out, track, enhance and troubleshoot their networking appliances like switches, firewalls, and load balancers plus servers, client computers and other networked devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that infrastructure topology diagrams are always current, captures and displays the configuration information of almost all devices on your network, tracks performance, and sends notices when potential issues are detected. By automating time-consuming management and troubleshooting processes, ProSight WAN Watch can knock hours off ordinary chores such as making network diagrams, reconfiguring your network, locating appliances that need important updates, or isolating performance problems. Find out more about ProSight WAN Watch infrastructure monitoring and management services.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring service that incorporates advanced remote monitoring and management techniques to keep your IT system running at peak levels by tracking the health of vital computers that drive your business network. When ProSight LAN Watch uncovers a problem, an alert is sent automatically to your designated IT personnel and your Progent engineering consultant so all looming issues can be resolved before they have a chance to disrupt your network Find out more details about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its key servers and applications hosted in a protected fault tolerant data center on a fast virtual machine host set up and maintained by Progent's network support experts. With the ProSight Virtual Hosting model, the client owns the data, the operating system platforms, and the applications. Because the environment is virtualized, it can be ported easily to an alternate hosting solution without requiring a time-consuming and technically risky configuration process. With ProSight Virtual Hosting, you are not locked into one hosting service. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, update, find and safeguard information about your network infrastructure, processes, applications, and services. You can quickly find passwords or serial numbers and be warned about upcoming expirations of SSLs ,domains or warranties. By updating and organizing your IT infrastructure documentation, you can eliminate up to half of time thrown away trying to find critical information about your IT network. ProSight IT Asset Management features a centralized location for storing and collaborating on all documents related to managing your network infrastructure such as standard operating procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for gathering and associating IT data. Whether youíre making improvements, doing regular maintenance, or responding to a crisis, ProSight IT Asset Management delivers the data you need when you need it. Find out more about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and affordable way for small and medium-size businesses to get an objective assessment of the health of their information system. Based on a selection of the leading remote monitoring and management (RMM) tools in the industry, and overseen by Progent's world-class team of IT experts, ProSight Network Audits show you how closely the configuration of your core infrastructure devices adhere to best practices. The Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver immediate ROI like a more manageable Active Directory system. Both also include a year of cutting-edge remote network monitoring and management (RMM). Advantages can include simpler management, better compliance with information security standards, more efficient utilization of network assets, quicker problem resolution, more reliable backup and recovery, and increased uptime. Read more about Progent's ProSight Network Audits network infrastructure review.
The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is a low-cost service based on a brief interview with a Progent information assurance consultant. The fact-finding interview is designed to assess your organization's ability either to block or recover rapidly following an assault by a ransomware strain like Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you personally to gather information concerning your existing security profile and backup/recovery platform, and Progent will then produce a written Basic Security and Best Practices Report describing how you can apply best practices to create a cost-effective security and backup system that aligns with your business needs. For more information, see The ProSight Ransomware Preparedness Report.
Additional Support Programs Available from Progent
Progent can provide the services of seasoned remote consulting professionals for special information technology programs. Progent's charges for longer-term development or consulting tasks are determined based on the qualifications of the consultants required. Progent's background in these important fields of computer technology enables clients to execute major initiatives economically and on time. Progent's project-based online engineering solutions include:
How Your Palo Alto Company Can Contact Progent's Online Service Experts
Help Desk Call Center Expertise
Progent's Call Center support alternatives for businesses with environments that incorporate Windows, Cisco, macOS and OS X, or UNIX/Linux products include full-service Help Desk services, co-managed Help Desk services, and Helpdesk operations consulting.
Progent's Standard Help Desk Services offer smaller businesses a complete service desk solution that manages all facets of remote desktop technical support from service requests through ticketing, screen sharing, progress tracking, problem solving, and reporting. Progent provides help desk services at a significant discount off Progent's normal Level 1 desktop service rates, and Progent can provide the option of rapid as-needed escalation to subject matter experts to handle complex problems.
Progent's Call Center consulting expertise can assist you in creating an efficient new Call Center or enhancing your established organization, selecting or enhancing Help Desk Call Center software to address the special needs of your company, or providing occasional online personnel to reinforce your existing Help Desk resources during high-demand events like software migrations, mass updates, or rolling out brand new business software.
Progent's Help Desk Call Center staff of veteran network consultants gives your computer users in Palo Alto California rapid contact with a reliable support group with substantial background offering telephone-based support and online repair service for computer environments that incorporate Microsoft, Cisco, macOS and OS X, or UNIX/Linux technology. Progent's mission is to earn the Call Center perception as a key contributor to company performance, and Progent's policy is to resolve rather than merely document IT problems.
- Business Applications Support: Education, Programming, and Troubleshooting
Progent's Applications Consulting Group can supply remote and in-depth consulting expertise and training in key application areas that include Enterprise Requirements Planning, MRP, accounting system customization, and Customer Relationship Management (CRM). Progent also offers expertise, custom development, and education for Microsoft business applications including Microsoft CRM, Microsoft Project, Microsoft Office 365 Word, and Office 365 Excel. To read more information about Progent's expertise, programming, and education offerings, see Progent's Business Application Experts Services.
- Centralized and Streamlined Administration of Hybrid Cloud Networks
Microsoft System Center 2016 centralizes and automates the administration of hybrid cloud networks through comprehensive support for Windows Server 2016 servers, Windows 10 clients; seamless integration of multi-OS environments that incorporate various Linux distributions, Microsoft Hyper-V and VMware vSphere; and expanded public and private cloud support including tighter integration with Microsoft Intune for iPhone and Android smartphone administration plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center 2016 consultants offer world-class remote and on-premises support for all elements of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help you to design and configure a new deployment of System Center 2016, expand or optimize an existing one, migrate efficiently from an earlier release of System Center, or troubleshoot your System Center solution.
- Remote IT Infrastructure Monitoring Support
Progent offers businesses in Palo Alto California online IT infrastructure monitoring and reporting by providing Microsoft System Center Operations Manager (SCOM 2016) expertise and Microsoft System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can adapt Operations Manager to fit your environment so your network maintenance is proactive rather than reactive. By anticipating looming trouble spots before they grow into crashes, proactive monitoring can ward off stressful and expensive service crises. Progent can also use server and infrastructure monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Sun Solaris, or Apple macOS and OS X systems, Microsoft Windows systems, or environments powered by a variety of OS platforms.
To get in touch with Progent about emergency phone-based assistance with Microsoft, macOS and OS X, or Linux/UNIX environments, visit Progent's Urgent Remote Help, call 1-800-993-9400, or visit Contact Progent.
For businesses and startups in Palo Alto California, Progent's phone-based network support engineers are ready to deliver effective and economical system support whenever your organization requires it. Long experience offering remote tech support has led to Microsoft Partner certification for Progent's consultants and has allowed Progent to develop high-end troubleshooting capability and to refine online access technology to solve computer problems quickly while avoiding the expense and lost productivity associated with on-site service visits.
Even if your Palo Alto company works with a local freelance consultant or employs an in-house organization that can handle typical network problems, Progentís Microsoft certified engineers can provide an easy and transparent remote extension of your local resources in cases when your regular service personnel either don't have the bandwidth or the experience to address unexpected system crises or particularly complex integration problems.
Benefits of Progent's IT Support for Offices in Palo Alto California
Progent's remote technical help services enable your Palo Alto business to realize the benefits of timely, world-class network support without the expense of maintaining a full-time IT staff. Your network will derive greater business worth by becoming more available, efficient, and secure. Advantages to your company include:
- Convenient virtual expansion of your local IT resources
For most companies in Palo Alto California, nearby network support providers, whether made up of freelance consultants or an in-house IT staff, can solve the majority of technical problems. On the other hand, IT crises can spring up when local support personnel are too busy or absent, and some trouble may involve IT products that is unfamiliar to your usual support technicians. In these situations, Progent's online support experts provide a convenient, fast, and budget-friendly solution to supplement your regular resources and to pass on valuable information to improve your capability to deal with future issues in-house.
- Reduced Reliance on Individual Consultants
For network support, smaller businesses often rely on independent freelance service providers. Although freelance service people have less overhead than big service companies and can afford to charge lower rates, they are occasionally overbooked, making it hard to respond quickly to crisis situations. If a freelance service provider is busy with another customer, sick, on a trip, or in training, the absence of fallback personnel may force your company to wait for assistance during an emergency. As your business expands, system unavailability and problems with critical applications are more costly. The money you thought you were saving on an independent can be eaten up fast by lost productivity. Progent provides a dependable source of backup support experts to insure your IT system stays available.
- Create a Solid Foundation for Smooth Growth
Organizations typically begin with an information system implemented on a shoestring budget. Without a strong infrastructure, band-aid repairs often get thrown on top of a shaky foundation. As a company grows, reliability and scalability issues can impede the success of the organization. Such badly designed systems require proper analysis, smart long-term planning, and extensive technical expertise to upgrade to a network infrastructure that can offer the solid foundation to meet vital business demands and simplify future expansion.
- Work with Problem Solvers Rather Than Product Vendors
Smaller organizations require guidance and technical education to navigate through an increasingly complex array of technology alternatives available for accelerating business growth and enhancing productivity. They do not need a computer consultant who is attempting to sell a specific vendor's products. Network consulting and product selling can lead to a situation where the proposed
solution is built around a predetermined technology rather than the true requirements of a client. Progent avoids these conflicts by offering only services rather than products. This allows Progent to align technical expertise with the real needs of clients.
What Makes Progent Different from Other Service Firms?
Progent is a Microsoft Partner support firm and Progent's number of employees, range of IT experience, fine tuned support tools, and understanding of corporate IT allow companies to escape the pitfalls associated with exclusive reliance on smaller consulting organizations, independent freelance service providers, or limited internal IT help.
Progent adds value by providing:
How Does Our Company Start Getting Online Technical Help from Progent?
- Certified Expertise in Microsoft's Entire Range of Servers
Progent offers in-depth support for Microsoftís leading server platforms with services such as Windows Server 2019 migration consulting, Windows Server 2016 hybrid cloud solutions, Windows 2012 R2 Server migration and integration help, Microsoft Windows Server 2008 migration, Microsoft Windows 2003 maintenance, Microsoft Exchange 2019 planning and configuration, MS Exchange Server 2016 migration, Exchange 2013 integration, Microsoft Exchange Server 2010 maintenance, Microsoft Exchange Server 2007 and Microsoft Exchange Server 2003 upgrades, plus MS SQL Server 2019 integration consulting, Microsoft SQL Server 2017 planing and migration, Microsoft SQL Server 2016 integration, Microsoft SQL Server 2014 support, and Microsoft SQL Server 2012 management and troubleshooting.
- Value Pricing
Progent's pricing model is to bill for remote service and on-site help by the minute. As a result, you owe exclusively for delivered support. Progent does not impose a higher rate for off-hours or urgent support, and within California or in areas where Progent provides on-site support, Progent does not charge for travel except for urgent calls where on-site time is less than four hours. Also, Progent imposes no initialization fee and requires no retainer for support services provided during normal working hours. Many support firms demand substantial minimum fees or charge for every quarter hour or longer. Progent's fine granularity does away with big invoices for quick fixes so you won't be forced to permit simple problems to fester.
- Information Transfer
Progent is committed to knowledge transfer from Progent's support experts to clients. By teaching clients to handle problems that are within their scope, Progent can concentrate on delivering hard-to-find services where Progent faces little competition. Businesses who utilize trusted freelance consultants or who maintain in-house support staffs benefit when Progent transfers information about critical technology and tested processes to make their networks more reliable, secure, and efficient.
- Automated Server Monitoring with MS System Center Operations Manager
Progent is one of the only support companies to offer round-the-clock network monitoring services based on Microsoft Operations Manager. Microsoft Operations Manager causes your computer support to be proactive instead of reactive. By uncovering potential issues before they cause downtime, system monitoring can keep your information network from stressful and costly service losses.
To initiate Progent's online help services or to find out more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for network help, go to Immediate Network Support.