Fast Remote Technical Support for Palo Alto Computer Networks
Immediate Online Support for Palo Alto SystemsFor companies in Palo Alto or anywhere in the state of California, Progent offers remote help for networks based on any combination of Microsoft Windows, Cisco, macOS and OS , or Linux technology. Progent's Microsoft Certified professionals have provided online troubleshooting to companies in all 50 states in the United States. (Refer to testimonials from Progent's customers.) In addition, Progent can furnish the expertise of Cisco CCIE-certified network specialists to solve challenging networking issues, as well as the services of CISA and CISSP-certified security experts to handle high-level security architecture and diagnostic issues.

Progent's remote support engineers offer exceptional value because they have the real-world experience and are equipped with the sophisticated tools required to solve the majority of information system issues rapidly. Efficient support reduces immediate costs because solutions use up minimal chargeable consulting minutes. Remote support also eliminates the expense of sending a consultant to your site. Your organization saves even more with indirect expenses by minimizing or eliminating network downtime and related costs resulting from business disruption, disgruntled clients, idle workers, and distracted management. Progent's advanced remote technical support experience is especially valuable for organizations that are dependent on public clouds for critical network infrastructure or applications such as Azure, Office 365 Exchange Online, Amazon AWA, Google Cloud Platform, or where on-premises support may not be an option.

Progent's pricing policy for remote help is designed to leverage your IT service dollar. Progent charges per minute for phone consulting, so you are invoiced only for the services that you receive. In contrast to typical online support companies, Progent asks for no initialization surcharge or minimum fees. Progent's one-minute granularity and simple policy for pricing save you from scenarios where fast fixes somehow end up as substantial tabs. Progent's skill at disposing of technical issues quickly means you spends less money.

Progent's Online Consulting and Troubleshooting Expertise
Over time, Progent has fine tuned an array of customized technologies and proven methodologies that permit the highest level of effectiveness for online help and troubleshooting for computer networks of any size. Progent offers protected Virtual Private Network support for gateways from a variety of popular companies such as Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN connectivity enables the engineers of Progent's online support team to access your environment without violating system security.

Progent's advanced customer support database application keeps extensive histories for all service that Progent's clients have received. Progent's staff engineers have access to the details of support provided to every Progent customer by any Progent consultant. This archive of issues and resolutions is organized as a readily searchable support database that enables Progent's online support engineers to share their knowledge with the whole team to make sure that the efficiency of Progent's technical support improves over time. Progent's extensive list of accreditations and working relationships with major technology companies including Cisco and Microsoft open up other massive technical support knowledge bases and allow priority access to vendors' in-house product engineers with the result that Progent's remote consulting experts can determine the best solutions in the least time.

Online support services available from Progent to clients in Palo Alto and throughout the state of California include:

ProSight Flat-rate Managed IT Services for Small and Mid-size Organizations
Progent provides a family of budget-friendly, fixed-price managed services designed to allow small and mid-size businesses to benefit from the same cutting-edge IT solutions used by some of the industry's leading enterprises. The ProSight series of network monitoring and management services covers all critical areas of information technology including email content filtering, security and compliance, cloud-based backup/recovery, network infrastructure health monitoring, virtual server hosting, and network resources documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection (EPP) service that incorporates next generation behavior machine learning tools to defend endpoints and servers and VMs against new malware assaults like ransomware and email phishing, which routinely evade traditional signature-matching AV tools. ProSight ASM safeguards on-premises and cloud resources and offers a single platform to address the entire malware attack lifecycle including blocking, identification, mitigation, remediation, and post-attack forensics. Key features include one-click rollback using Windows VSS and automatic network-wide immunization against new threats. Find out more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection: Endpoint Protection and Microsoft Exchange Email Filtering
    Progent's ProSight Enhanced Security Protection (ESP) services deliver ultra-affordable in-depth protection for physical servers and VMs, workstations, mobile devices, and Microsoft Exchange. ProSight ESP utilizes contextual security and advanced machine learning for round-the-clock monitoring and responding to cyber assaults from all attack vectors. ProSight ESP delivers firewall protection, intrusion alarms, endpoint control, and web filtering via leading-edge tools incorporated within one agent managed from a unified console. Progent's security and virtualization experts can assist your business to design and implement a ProSight ESP deployment that meets your company's unique requirements and that helps you achieve and demonstrate compliance with government and industry information protection regulations. Progent will assist you define and implement security policies that ProSight ESP will enforce, and Progent will monitor your network and react to alarms that call for immediate attention. Progent can also assist you to set up and verify a backup and restore system like ProSight Data Protection Services so you can recover quickly from a destructive security attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Microsoft Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services provide small and medium-sized businesses an affordable and fully managed solution for reliable backup/disaster recovery (BDR). Available at a fixed monthly price, ProSight DPS automates your backup processes and enables fast restoration of critical data, apps and VMs that have become unavailable or corrupted as a result of hardware failures, software bugs, disasters, human error, or malicious attacks like ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to a local device, or mirrored to both. Progent's backup and recovery consultants can provide world-class support to configure ProSight Data Protection Services to be compliant with government and industry regulatory requirements like HIPPA, FINRA, and PCI and, whenever needed, can help you to recover your business-critical information. Read more about ProSight Data Protection Services Managed Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the infrastructure of top data security companies to deliver centralized management and world-class protection for all your email traffic. The hybrid architecture of Email Guard combines cloud-based filtering with a local gateway appliance to offer advanced defense against spam, viruses, Dos Attacks, DHAs, and other email-based malware. Email Guard's Cloud Protection Layer acts as a first line of defense and blocks the vast majority of unwanted email from making it to your network firewall. This reduces your exposure to external threats and conserves system bandwidth and storage space. Email Guard's onsite security gateway device provides a further layer of inspection for incoming email. For outgoing email, the local security gateway offers anti-virus and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The local gateway can also help Exchange Server to monitor and safeguard internal email that originates and ends within your corporate firewall. For more details, see Email Guard spam and content filtering.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    Progent’s ProSight WAN Watch is an infrastructure management service that makes it easy and inexpensive for small and mid-sized businesses to diagram, monitor, optimize and troubleshoot their connectivity hardware like routers and switches, firewalls, and load balancers plus servers, endpoints and other networked devices. Using cutting-edge RMM technology, ProSight WAN Watch ensures that infrastructure topology diagrams are always current, captures and displays the configuration information of virtually all devices on your network, tracks performance, and generates alerts when issues are discovered. By automating time-consuming management processes, ProSight WAN Watch can cut hours off ordinary tasks such as network mapping, reconfiguring your network, locating appliances that require critical software patches, or resolving performance problems. Learn more details about ProSight WAN Watch network infrastructure management services.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring Services
    ProSight LAN Watch is Progent’s server and desktop remote monitoring service that incorporates state-of-the-art remote monitoring and management (RMM) techniques to keep your IT system running efficiently by tracking the health of critical computers that power your information system. When ProSight LAN Watch uncovers a problem, an alarm is sent immediately to your specified IT staff and your assigned Progent consultant so any looming issues can be resolved before they can impact productivity Learn more about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and apps hosted in a protected fault tolerant data center on a high-performance virtual host set up and maintained by Progent's network support experts. With Progent's ProSight Virtual Hosting model, the customer owns the data, the operating system software, and the applications. Since the environment is virtualized, it can be ported easily to an alternate hosting environment without a time-consuming and difficult reinstallation procedure. With ProSight Virtual Hosting, you are not locked into one hosting provider. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, update, find and safeguard data about your IT infrastructure, procedures, business apps, and services. You can quickly find passwords or IP addresses and be warned automatically about impending expirations of SSL certificates or domains. By cleaning up and managing your IT documentation, you can eliminate as much as half of time wasted trying to find vital information about your IT network. ProSight IT Asset Management features a centralized repository for holding and sharing all documents required for managing your network infrastructure such as recommended procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for gathering and relating IT data. Whether you’re planning improvements, performing maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the information you require as soon as you need it. Learn more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and low-cost way for small and mid-size businesses to get an objective evaluation of the overall health of their network. Based on a selection of the leading remote monitoring and management (RMM) platforms in the industry, and supervised by Progent's world-class team of IT experts, ProSight Network Audits help you see how well the configuration of your essential infrastructure assets adhere to industry best practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver instant ROI such as a cleaner Active Directory environment. Both versions also come with one year of state-of-the-art remote network monitoring and management. Benefits can include simpler network management, improved compliance with government and industry security standards, higher utilization of IT assets, quicker troubleshooting, more dependable backup and recovery, and increased uptime. Read more about ProSight Network Audits network infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is an affordable service built around a brief phone discussion with a Progent information assurance expert. The fact-finding interview is intended to help assess your company's ability to block or recover quickly following an attack by a ransomware strain like Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you directly to collect information concerning your existing security profile and backup platform, and Progent will then produce a custom Basic Security and Best Practices Report describing how you can apply best practices to deploy a cost-effective AV and backup system that aligns with your business requirements. For details, see Progent's ProSight Ransomware Preparedness Report Service.

Additional Support Programs Available from Progent
Progent offers the services of seasoned remote consulting professionals for contract information technology projects. Billing rates for ongoing consulting tasks are set according to the qualifications of the engineers required. Progent's experience with these important fields of information technology enables customers to execute critical initiatives economically and on time. Progent's project-based online engineering services include:

  • Help Desk Services
    Progent's Help Desk Call Center service options for companies with networks based on Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux products include full-service Help Desk Call Center services, co-managed Help Desk services, and Help Desk process consulting. Progent's Standard Help Desk Services provide small businesses a complete solution that handles all aspects of online Level 1 desktop technical support from service requests through ticketing, remote desktop control, progress tracking, problem resolution, and management reports. Progent offers help desk services at a significant discount from Progent's normal Level 1 desktop service rates, and Progent offers the additional option of rapid on-demand escalation to subject matter experts to resolve the most issues.

    Progent’s Help Desk sharing services make it possible for your business to share the load for Help Desk support transparently between your in-house IT team and Progent's large roster of seasoned technical support engineers and subject matter experts. Progent’s shared Help Desk service is a collaborative support solution built around the leading professional services automation platform for handling end-user service requests, ticketing, accountability, progress tracking, and metrics.

    Progent's Help Desk Call Center team of experienced information technology experts provides your clients in Palo Alto or anywhere in the state of California quick contact with an efficient network service resource with substantial background providing telephone-based consulting and online diagnostics for networks that incorporate Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux products. Progent's focus is to earn the Help Desk Call Center recognition as a crucial enabler of company productivity, and Progent's intent is to resolve rather than simply track technical issues.

  • Applications Services: Education, Custom Programming, and Troubleshooting
    Progent's Applications Consulting staff provides remote and in-depth engineering expertise and education in specific business application areas such as Enterprise Requirements Planning, MRP, accounting system customization, and Customer Relationship Management. Progent also can deliver consulting expertise, custom development, and training for Microsoft applications including CRM, Microsoft Project, Microsoft Office 365 Word, and Office 365 Excel. For additional information about Progent's expertise, custom development, and training offerings, visit Progent's Applications Experts Group.

  • Centralized and Streamlined Administration of Hybrid Cloud Environments
    System Center 2016 unifies and automates the administration of hybrid cloud environments through advanced integration with Windows Server 2016 servers, Windows 10; seamless management of multi-OS environments that include various Linux distributions, Hyper-V and VMware; and expanded cloud support such as tighter integration with Microsoft Intune for iPhone and Android smartphone management plus built-in integration with Microsoft Operations Management Suite for cloud-based analytics. Progent's System Center 2016 consultants can provide advanced remote and onsite support for all components of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help you to design and install a new implementation of Microsoft System Center 2016, extend or tune an existing one, upgrade smoothly from a previous release of System Center, or debug your System Center solution.

  • Online Hybrid Network Monitoring Services
    Progent offers businesses in Palo Alto, or anywhere in the state of California, online hybrid network monitoring by providing System Center Operations Manager (SCOM 2016) expertise and Microsoft System Center 2012 Operations Manager (SCOM 2012) support. Progent can customize SCOM to suit your environment so your IT maintenance is proactive rather than reactive. By spotting looming trouble spots before they cause downtime, system monitoring can head off inconvenient and expensive information system breakdowns. Progent can also use server and infrastructure monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Solaris, or macOS and OS X networks, Microsoft systems, or networks powered by a mix of operating systems.
How Your Palo Alto Business Can Contact Progent's Online Technical Support Professionals
To get in touch with Progent about emergency online assistance with Microsoft, Apple macOS and OS X, or Linux environments, go to Progent's Urgent Online Support, call 1-800-993-9400, or refer to Contact Progent. For businesses and new ventures in Palo Alto or anywhere in the state of California, Progent's online computer support engineers are ready to provide expert and cost-effective IT help the instant your company requires it. Long experience delivering online technical assistance has led to Microsoft Partner certification for Progent's team of engineers and has allowed Progent to acquire world-class troubleshooting capability and to fine tune online connectivity technology to fix IT problems quickly while eliminating the expense and lost time that comes with in-person service visits.

Even if your Palo Alto organization relies on a regular independent consultant or employs a full time IT staff that know how to deal with common computer problems, Progent’s Microsoft and Cisco certified consultants are available to offer an easy and transparent remote expansion of your local resources for situations when your regular service personnel either lack the availability or the experience to fix sudden network emergencies or especially complicated integration projects.

Details of Progent's Remote Network Services for Palo Alto
Progent's phone support, remote troubleshooting, system security consulting, and system management services give companies in Palo Alto or throughout the state of California unparalleled leverage for your IT budget. Whether you require one-time phone help and Internet-based troubleshooting or full-time Help Desk call center services and network administration, Progent's experts can deliver your office enterprise-level network support while permitting you to eliminate the cost and hassle of running a large internal IT organization. Key features of Progent's National Remote Support services include:

How Is Progent Different from Other Support Organizations?
Progent is a Microsoft Certified Partner consulting company and Progent's head count, breadth of IT expertise, fine tuned remote support tools, and familiarity with enterprise networking enable offices to escape the limitations of exclusive reliance on smaller consulting organizations, independent freelance consultants, or limited in-house resources.

Progent adds value by providing:

  • Best Practices
    Progent’s team of Microsoft and Cisco Premier experts average longer than ten years of hands-on professional background, at the front lines of IT support, performing a wide variety of technical projects for an extensive mix of businesses. Each Progent consultant shares a proven set of personal best practices which are incorporated into company-wide best practices standards that Progent teaches its consulting personnel. This means that you get not only world-class IT capability, but also a support engineer with proven approaches for applying computer knowledge to fix actual IT problems efficiently.

  • Value Pricing
    Progent's pricing model is to bill for phone support and on-site visits per minute. Consequently, you are charged exclusively for delivered services. Progent does not demand a higher rate for off-hours or priority service, and within California or in areas where Progent provides in-person service, Progent does not charge for travel time except for urgent calls where on-site time is less than 4 hours. In addition, Progent imposes no minimum charge and requires no retainer for services delivered during regular business hours. Many service firms demand substantial minimum fees or charge for every fifteen minutes or longer. Progent's one-minute granularity eliminates large invoices for fast repairs so you will not be forced to allow simple problems to stay unaddressed.

  • Full Documentation of IT Services
    Progent has created a comprehensive support reporting system that records and organizes detailed documentation for all billed support activities. Unlike many independent consultants or local support organizations who provide minimal documentation or specifics of tasks done, every service provided by Progent is accompanied by full documentation. Every Progent staff member has access to the service documentation transmitted by every consultant to each customer. The practice of detailing and organizing service activity results in more effective support and eliminates a slew of common problems such as when a service client is effectively held hostage to a consultant who won’t let go of the keys to the kingdom.

  • Remote Server Monitoring with Microsoft System Center Operations Manager
    Progent is one of the only consulting companies to offer 24x7 remote tracking services based on MS Operations Manager. MS Operations Manager causes your computer support to be proactive instead of reactive. By anticipating potential issues before they cause downtime, network monitoring can keep your information network from painful and expensive availability losses.
How Does Our Company Start Getting Remote Network Support from Progent?
To initiate Progent's online help services or to learn more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for IT help, go to Immediate Technical Support.