Fast Remote Technical Support for Palo Alto California Networks
Fast Online Support for Palo Alto SystemsFor companies in Palo Alto California, Progent provides online support for computer systems powered by Microsoft Windows, Cisco, Apple macOS and OS X, or Linux platforms. Progent's Microsoft Premier professionals have provided online support to businesses in all 50 states in the United States. (See testimonials from Progent's clients.) In addition, Progent offers the expertise of Cisco CCIE-qualified engineers to help with challenging infrastructure issues, as well as the assistance of CISA and CISSP-accredited cybersecurity experts to handle high-level security design and troubleshooting jobs.

Progent's remote technical support engineers provide excellent leverage because they possess the practical background and are equipped with the sophisticated tools required to solve most information system problems rapidly. This reduces direct costs since solutions use up fewer chargeable consulting minutes. Online help also avoids the cost of dispatching an engineer to your office. Your organization benefits additionally in incidental expenses by minimizing or avoiding system outages and related losses due to business disruption, upset clients, unproductive employees, and distracted executives. Progent's extensive remote consulting expertise is particularly important for businesses that are dependent on public clouds for vital infrastructure or software like Azure, Office 365 Exchange Online, Amazon AWA, Google Cloud, or where on-premises IT support may not be an alternative.

Progent's pricing policy for online help is structured to stretch your IT service dollar. Progent charges on a per-minute basis for phone consulting, so you are charged exclusively for the support that you actually get. In contrast to many online support companies, Progent requires no service activation fee or minimum payments. Progent's one-minute billing unit and clean policy for pricing eliminate situations where quick solutions manage to end up as big invoices. Progent's penchant for handling problems efficiently means you spends less cash.

Progent's Remote Consulting and Troubleshooting Services
Through years of experience, Progent has fine tuned an array of optimized technologies and field-proven processes which permit the highest degree of efficiency for remote technical support and repair for IT systems of all sizes. Progent provides protected Virtual Private Network support for VPN gateways from a variety of popular sources such as Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN technology enables the staff of Progent's online support team to interface to your company's computer system without breaching network security.

Progent's powerful technical support database system maintains thorough histories of the support that Progent's customers have received. Progent's authorized service personnel have access to the records of services provided to each customer by every Progent consultant. This database of problems and responses is stored as a quickly retrievable proprietary knowledge base that enables Progent's online technical engineers to share their knowledge company-wide to make sure that the effectiveness of Progent's support grows over time. Progent's high-level accreditations and working associations with major technology companies such as Cisco and Microsoft open up other vast technical databases and permit quick access to vendors' in-house support staff with the result that Progent's remote consulting experts are able to arrive at optimal resolutions in the least time.

Online support services offered by Progent to businesses in Palo Alto California include:

ProSight Fixed-price Managed IT Services for Small and Mid-size Businesses
Progent provides a family of low-cost, flat-rate services designed to enable small and medium-size businesses to benefit from the same cutting-edge IT solutions used by many of the industry's leading enterprises. The ProSight suite of IT management outsourcing services addresses all critical facets of modern networking including email protection, security and compliance, cloud-based backup and disaster recovery, infrastructure monitoring and management, VM hosting, and IT resources documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection service that incorporates next generation behavior-based analysis technology to defend endpoints and physical and virtual servers against new malware assaults like ransomware and file-less exploits, which easily get by legacy signature-based anti-virus products. ProSight ASM safeguards on-premises and cloud-based resources and provides a unified platform to manage the entire malware attack progression including filtering, infiltration detection, mitigation, cleanup, and post-attack forensics. Key capabilities include single-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against newly discovered attacks. Read more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection: Endpoint Security and Exchange Filtering
    Progent's ProSight Enhanced Security Protection (ESP) managed services offer ultra-affordable in-depth security for physical servers and virtual machines, desktops, mobile devices, and Microsoft Exchange. ProSight ESP uses adaptive security and advanced machine learning for round-the-clock monitoring and responding to security assaults from all attack vectors. ProSight ESP offers two-way firewall protection, intrusion alerts, device management, and web filtering via cutting-edge tools packaged within a single agent managed from a unified control. Progent's security and virtualization experts can assist your business to plan and configure a ProSight ESP environment that meets your company's unique needs and that allows you achieve and demonstrate compliance with legal and industry information protection regulations. Progent will help you define and configure security policies that ProSight ESP will manage, and Progent will monitor your network and react to alarms that call for urgent attention. Progent can also help you to set up and verify a backup and restore system like ProSight Data Protection Services so you can get back in business quickly from a destructive cyber attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified endpoint security and Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services from Progent provide small and medium-sized businesses a low cost and fully managed solution for secure backup/disaster recovery. Available at a fixed monthly price, ProSight Data Protection Services automates your backup activities and allows fast recovery of critical data, applications and virtual machines that have become unavailable or damaged due to hardware breakdowns, software bugs, natural disasters, human mistakes, or malicious attacks like ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, apps, system images, plus Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to an on-promises device, or mirrored to both. Progent's backup and recovery specialists can deliver advanced expertise to set up ProSight DPS to to comply with regulatory requirements such as HIPAA, FIRPA, and PCI and, whenever needed, can help you to restore your business-critical data. Read more about ProSight DPS Managed Cloud Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that uses the technology of top information security companies to provide web-based management and world-class security for all your inbound and outbound email. The powerful architecture of Progent's Email Guard combines a Cloud Protection Layer with an on-premises security gateway appliance to offer advanced protection against spam, viruses, Denial of Service Attacks, DHAs, and other email-based threats. The cloud filter serves as a first line of defense and keeps the vast majority of threats from making it to your network firewall. This decreases your exposure to inbound attacks and conserves network bandwidth and storage space. Email Guard's onsite security gateway appliance adds a further level of inspection for inbound email. For outbound email, the on-premises security gateway provides AV and anti-spam filtering, DLP, and email encryption. The local gateway can also assist Microsoft Exchange Server to track and protect internal email traffic that originates and ends inside your corporate firewall. For more information, visit ProSight Email Guard spam and content filtering.

  • ProSight WAN Watch: Infrastructure Management
    ProSight WAN Watch is a network infrastructure management service that makes it simple and affordable for small and mid-sized businesses to map out, track, enhance and troubleshoot their networking appliances like switches, firewalls, and load balancers plus servers, client computers and other networked devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that infrastructure topology diagrams are always current, captures and displays the configuration information of almost all devices on your network, tracks performance, and sends notices when potential issues are detected. By automating time-consuming management and troubleshooting processes, ProSight WAN Watch can knock hours off ordinary chores such as making network diagrams, reconfiguring your network, locating appliances that need important updates, or isolating performance problems. Find out more about ProSight WAN Watch infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progentís server and desktop remote monitoring service that incorporates advanced remote monitoring and management techniques to keep your IT system running at peak levels by tracking the health of vital computers that drive your business network. When ProSight LAN Watch uncovers a problem, an alert is sent automatically to your designated IT personnel and your Progent engineering consultant so all looming issues can be resolved before they have a chance to disrupt your network Find out more details about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its key servers and applications hosted in a protected fault tolerant data center on a fast virtual machine host set up and maintained by Progent's network support experts. With the ProSight Virtual Hosting model, the client owns the data, the operating system platforms, and the applications. Because the environment is virtualized, it can be ported easily to an alternate hosting solution without requiring a time-consuming and technically risky configuration process. With ProSight Virtual Hosting, you are not locked into one hosting service. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
    ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, update, find and safeguard information about your network infrastructure, processes, applications, and services. You can quickly find passwords or serial numbers and be warned about upcoming expirations of SSLs ,domains or warranties. By updating and organizing your IT infrastructure documentation, you can eliminate up to half of time thrown away trying to find critical information about your IT network. ProSight IT Asset Management features a centralized location for storing and collaborating on all documents related to managing your network infrastructure such as standard operating procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for gathering and associating IT data. Whether youíre making improvements, doing regular maintenance, or responding to a crisis, ProSight IT Asset Management delivers the data you need when you need it. Find out more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and affordable way for small and medium-size businesses to get an objective assessment of the health of their information system. Based on a selection of the leading remote monitoring and management (RMM) tools in the industry, and overseen by Progent's world-class team of IT experts, ProSight Network Audits show you how closely the configuration of your core infrastructure devices adhere to best practices. The Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver immediate ROI like a more manageable Active Directory system. Both also include a year of cutting-edge remote network monitoring and management (RMM). Advantages can include simpler management, better compliance with information security standards, more efficient utilization of network assets, quicker problem resolution, more reliable backup and recovery, and increased uptime. Read more about Progent's ProSight Network Audits network infrastructure review.

The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is a low-cost service based on a brief interview with a Progent information assurance consultant. The fact-finding interview is designed to assess your organization's ability either to block or recover rapidly following an assault by a ransomware strain like Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you personally to gather information concerning your existing security profile and backup/recovery platform, and Progent will then produce a written Basic Security and Best Practices Report describing how you can apply best practices to create a cost-effective security and backup system that aligns with your business needs. For more information, see The ProSight Ransomware Preparedness Report.

Additional Support Programs Available from Progent
Progent can provide the services of seasoned remote consulting professionals for special information technology programs. Progent's charges for longer-term development or consulting tasks are determined based on the qualifications of the consultants required. Progent's background in these important fields of computer technology enables clients to execute major initiatives economically and on time. Progent's project-based online engineering solutions include:

  • Help Desk Call Center Expertise
    Progent's Call Center support alternatives for businesses with environments that incorporate Windows, Cisco, macOS and OS X, or UNIX/Linux products include full-service Help Desk services, co-managed Help Desk services, and Helpdesk operations consulting. Progent's Standard Help Desk Services offer smaller businesses a complete service desk solution that manages all facets of remote desktop technical support from service requests through ticketing, screen sharing, progress tracking, problem solving, and reporting. Progent provides help desk services at a significant discount off Progent's normal Level 1 desktop service rates, and Progent can provide the option of rapid as-needed escalation to subject matter experts to handle complex problems.

    Progent's Call Center consulting expertise can assist you in creating an efficient new Call Center or enhancing your established organization, selecting or enhancing Help Desk Call Center software to address the special needs of your company, or providing occasional online personnel to reinforce your existing Help Desk resources during high-demand events like software migrations, mass updates, or rolling out brand new business software.

    Progent's Help Desk Call Center staff of veteran network consultants gives your computer users in Palo Alto California rapid contact with a reliable support group with substantial background offering telephone-based support and online repair service for computer environments that incorporate Microsoft, Cisco, macOS and OS X, or UNIX/Linux technology. Progent's mission is to earn the Call Center perception as a key contributor to company performance, and Progent's policy is to resolve rather than merely document IT problems.

  • Business Applications Support: Education, Programming, and Troubleshooting
    Progent's Applications Consulting Group can supply remote and in-depth consulting expertise and training in key application areas that include Enterprise Requirements Planning, MRP, accounting system customization, and Customer Relationship Management (CRM). Progent also offers expertise, custom development, and education for Microsoft business applications including Microsoft CRM, Microsoft Project, Microsoft Office 365 Word, and Office 365 Excel. To read more information about Progent's expertise, programming, and education offerings, see Progent's Business Application Experts Services.

  • Centralized and Streamlined Administration of Hybrid Cloud Networks
    Microsoft System Center 2016 centralizes and automates the administration of hybrid cloud networks through comprehensive support for Windows Server 2016 servers, Windows 10 clients; seamless integration of multi-OS environments that incorporate various Linux distributions, Microsoft Hyper-V and VMware vSphere; and expanded public and private cloud support including tighter integration with Microsoft Intune for iPhone and Android smartphone administration plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center 2016 consultants offer world-class remote and on-premises support for all elements of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help you to design and configure a new deployment of System Center 2016, expand or optimize an existing one, migrate efficiently from an earlier release of System Center, or troubleshoot your System Center solution.

  • Remote IT Infrastructure Monitoring Support
    Progent offers businesses in Palo Alto California online IT infrastructure monitoring and reporting by providing Microsoft System Center Operations Manager (SCOM 2016) expertise and Microsoft System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can adapt Operations Manager to fit your environment so your network maintenance is proactive rather than reactive. By anticipating looming trouble spots before they grow into crashes, proactive monitoring can ward off stressful and expensive service crises. Progent can also use server and infrastructure monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Sun Solaris, or Apple macOS and OS X systems, Microsoft Windows systems, or environments powered by a variety of OS platforms.
How Your Palo Alto Company Can Contact Progent's Online Service Experts
To get in touch with Progent about emergency phone-based assistance with Microsoft, macOS and OS X, or Linux/UNIX environments, visit Progent's Urgent Remote Help, call 1-800-993-9400, or visit Contact Progent. For businesses and startups in Palo Alto California, Progent's phone-based network support engineers are ready to deliver effective and economical system support whenever your organization requires it. Long experience offering remote tech support has led to Microsoft Partner certification for Progent's consultants and has allowed Progent to develop high-end troubleshooting capability and to refine online access technology to solve computer problems quickly while avoiding the expense and lost productivity associated with on-site service visits.

Even if your Palo Alto company works with a local freelance consultant or employs an in-house organization that can handle typical network problems, Progentís Microsoft certified engineers can provide an easy and transparent remote extension of your local resources in cases when your regular service personnel either don't have the bandwidth or the experience to address unexpected system crises or particularly complex integration problems.

Benefits of Progent's IT Support for Offices in Palo Alto California
Progent's remote technical help services enable your Palo Alto business to realize the benefits of timely, world-class network support without the expense of maintaining a full-time IT staff. Your network will derive greater business worth by becoming more available, efficient, and secure. Advantages to your company include:

  • Convenient virtual expansion of your local IT resources
    For most companies in Palo Alto California, nearby network support providers, whether made up of freelance consultants or an in-house IT staff, can solve the majority of technical problems. On the other hand, IT crises can spring up when local support personnel are too busy or absent, and some trouble may involve IT products that is unfamiliar to your usual support technicians. In these situations, Progent's online support experts provide a convenient, fast, and budget-friendly solution to supplement your regular resources and to pass on valuable information to improve your capability to deal with future issues in-house.

  • Reduced Reliance on Individual Consultants
    For network support, smaller businesses often rely on independent freelance service providers. Although freelance service people have less overhead than big service companies and can afford to charge lower rates, they are occasionally overbooked, making it hard to respond quickly to crisis situations. If a freelance service provider is busy with another customer, sick, on a trip, or in training, the absence of fallback personnel may force your company to wait for assistance during an emergency. As your business expands, system unavailability and problems with critical applications are more costly. The money you thought you were saving on an independent can be eaten up fast by lost productivity. Progent provides a dependable source of backup support experts to insure your IT system stays available.

  • Create a Solid Foundation for Smooth Growth
    Organizations typically begin with an information system implemented on a shoestring budget. Without a strong infrastructure, band-aid repairs often get thrown on top of a shaky foundation. As a company grows, reliability and scalability issues can impede the success of the organization. Such badly designed systems require proper analysis, smart long-term planning, and extensive technical expertise to upgrade to a network infrastructure that can offer the solid foundation to meet vital business demands and simplify future expansion.

  • Work with Problem Solvers Rather Than Product Vendors
    Smaller organizations require guidance and technical education to navigate through an increasingly complex array of technology alternatives available for accelerating business growth and enhancing productivity. They do not need a computer consultant who is attempting to sell a specific vendor's products. Network consulting and product selling can lead to a situation where the proposed solution is built around a predetermined technology rather than the true requirements of a client. Progent avoids these conflicts by offering only services rather than products. This allows Progent to align technical expertise with the real needs of clients.

What Makes Progent Different from Other Service Firms?
Progent is a Microsoft Partner support firm and Progent's number of employees, range of IT experience, fine tuned support tools, and understanding of corporate IT allow companies to escape the pitfalls associated with exclusive reliance on smaller consulting organizations, independent freelance service providers, or limited internal IT help.

Progent adds value by providing:

How Does Our Company Start Getting Online Technical Help from Progent?
To initiate Progent's online help services or to find out more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for network help, go to Immediate Network Support.



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  • Windows 2016 Specialist Remote Troubleshooting Microsoft Windows 2019
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  • Consultant Services Online Visio Training
    Network Engineer Live Online Office 365 Training

    Progent's virtual classroom webinars provide small businesses the cost savings, convenience, and flexibility of online learning plus the proven training methods of expert teachers who employ advanced collaboration software to simulate real-time, interactive classrooms. Progent offers webinar training for popular desktop applications including elements of Microsoft Office such as Office Excel, Word, PowerPoint, and Outlook: Dynamics accounting and management solutions such as MS Dynamics GP; plus additional popular desktop applications such as Adobe Photoshop, Acrobat Writer, and Crystal Reports.

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  • Office Excel 2013 Consultants
    Excel and SQL Server Technology Professional

    Progent's certified Office Excel and Office 365 Excel consultants offer a wide range of online services to help your organization to plan, program, pilot test, install, administer, and debug business applications based on any version of Excel, including Office Excel desktop and Microsoft Office 365 Excel. Progent can assist your business to upgrade your legacy Excel applications to the newest versions of Excel, support Excel on iOS-based iPhones and iPads and Android phones and tablets, and fix compatibility problems between different releases of Office Excel. Progent can provide as-needed help to clients looking for a fast solution to a specific issue related to Office Excel and Progent can also provide full project management support for migrating or developing mission-critical applications built on Excel. Progent's cost-effective webinar training for Excel can be custom tailored to address the needs of individuals or teams.

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  • Remote Network Monitoring IT Consulting
    System Center MOM Engineers

    Remote continuous network monitoring, automated alerts, and actionable reports are vital to maintaining the proper operation of your IT system and eliminating preventable and costly downtime. Remote Monitoring and Management (RMM) technology has progressed to the point that businesses of all sizes can get a degree of network stability that was previously reserved for large enterprises. Progent can provide several RMM solutions available as low-cost services created to help your company to detect and resolve a most IT network issues before they can hurt productivity.

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  • Microsoft Operations Manager Case Study
    Case Study MOM 2005

    Before Progentís Microsoft Operations Manager solution, system issues were handled reactively, once users were impacted by them. With the help of proactive, automated alerts and trend analyses created by Microsoft Operations Manager, Progent can now fix system issues before they becomes serious enough to disrupt network availability. Because of Microsoft Operations Manager, Progent can resolve incipient problems before clients suspect that the problems exist. Progent has expertise with MOM 2005 and Microsoft Operations Manager 2000 to offer small business IT systems enterprise-class reliability, security and performance.


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