Fast Remote Technical Support for Palo Alto Computer Networks
For companies in Palo Alto or anywhere in the state of California, Progent offers remote help for networks based on any combination of Microsoft Windows, Cisco, macOS and OS , or Linux technology. Progent's Microsoft Certified professionals have provided online troubleshooting to companies in all 50 states in the United States. (Refer to testimonials from Progent's customers.) In addition, Progent can furnish the expertise of Cisco CCIE-certified network specialists to solve challenging networking issues, as well as the services of CISA and CISSP-certified security experts to handle high-level security architecture and diagnostic issues.
Progent's remote support engineers offer exceptional value because they have the real-world experience and are equipped with the sophisticated tools required to solve the majority of information system issues rapidly. Efficient support reduces immediate costs because solutions use up minimal chargeable consulting minutes. Remote support also eliminates the expense of sending a consultant to your site. Your organization saves even more with indirect expenses by minimizing or eliminating network downtime and related costs resulting from business disruption, disgruntled clients, idle workers, and distracted management. Progent's advanced remote technical support experience is especially valuable for organizations that are dependent on public clouds for critical network infrastructure or applications such as Azure, Office 365 Exchange Online, Amazon AWA, Google Cloud Platform, or where on-premises support may not be an option.
Progent's pricing policy for remote help is designed to leverage your IT service dollar. Progent charges per minute for phone consulting, so you are invoiced only for the services that you receive. In contrast to typical online support companies, Progent asks for no initialization surcharge or minimum fees. Progent's one-minute granularity and simple policy for pricing save you from scenarios where fast fixes somehow end up as substantial tabs. Progent's skill at disposing of technical issues quickly means you spends less money.
Progent's Online Consulting and Troubleshooting Expertise
Over time, Progent has fine tuned an array of customized technologies and proven methodologies that permit the highest level of effectiveness for online help and troubleshooting for computer networks of any size. Progent offers protected Virtual Private Network support for gateways from a variety of popular companies such as Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN connectivity enables the engineers of Progent's online support team to access your environment without violating system security.
Progent's advanced customer support database application keeps extensive histories for all service that Progent's clients have received. Progent's staff engineers have access to the details of support provided to every Progent customer by any Progent consultant. This archive of issues and resolutions is organized as a readily searchable support database that enables Progent's online support engineers to share their knowledge with the whole team to make sure that the efficiency of Progent's technical support improves over time. Progent's extensive list of accreditations and working relationships with major technology companies including Cisco and Microsoft open up other massive technical support knowledge bases and allow priority access to vendors' in-house product engineers with the result that Progent's remote consulting experts can determine the best solutions in the least time.
Online support services available from Progent to clients in Palo Alto and throughout the state of California include:
Certified Windows Support
Progent's Microsoft-expert remote support experts offer computer problem solving and IT assistance for all Microsoft server technologies. Progent is a Microsoft Certified Partner and can provide your company the expertise of support professionals who can help you with a wide range of technology support services including
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid cloud systems, Windows Server 2012 R2 integration,
Windows Server 2008 migration,
MS Exchange 2019 Server planning and configuration,
Microsoft Exchange Server 2016 migration, Exchange 2013 configuration,
Microsoft Exchange Server 2010 maintenance,
SharePoint 2019 planning and deployment, SharePoint Server 2016 migration expertise, Skype for Business Server migration consulting, Microsoft Lync Server integration, and Office Communications Server upgrade,
Microsoft Forefront TMG administration and ISA Server migration, Microsoft SQL Server 2019 integration expertise, Microsoft SQL Server 2017 consulting, SQL Server 2016 migration and development and Microsoft SQL Server 2014 support,
Systems Center Operations Manager (SCOM) system monitoring,
Project Server planning,
Microsoft Access Application Development and Troubleshooting,
SBS Server 2011 consulting, and
Windows Essentials migration and cloud integration.
Progent also offers a broad array of affordable PC desktop support services to help you company to deploy, configure, repair, and manage workstations and notebooks based on Microsoft Windows. Progent's desktop support services include offering Microsoft Windows 10 migration help plus Microsoft System Center 2012 Configuration Manager (SCCM 2012) planning and installation, System Center 2016 Configuration Manager (SCCM 2016) cloud integration, and Intune consulting to centralize the administration of your desktops along with your cloud-connected mobile devices.
Talk to a Cisco CCIE for Complex Infrastructure Problem Solving
The Cisco CCIE certification is the top recognition for networking consultants, and indicates a person's network technology skills at the expert level. Cisco-qualified CCIEs know how to resolve even the most complex problems surrounding network planning, installation, maintenance, compliance, and troubleshooting. Cisco CCIEs work closely with Cisco's internal engineers in analyzing problems with IOS Software network management utilities and coming up with alternate approaches or locating program updates. Cisco qualified CCIEs provide exceptional value because their depth of experience permits them to fix problems quickly. In common cases, less qualified consultants can struggle for hours or even days with the same problems that a CCIE can dispose of in a few minutes. Progent's Cisco-qualified CCIE engineers can communicate with your network via sophisticated on-line support technology in order to perform efficient, safe, and economical diagnosis and remediation.
San Francisco Bay Area Contact Information:
Progent offers consulting services and onsite technical support throughout Northern California.
Progent locations in San Francisco Bay Area
||37053 Cherry Street
Newark, CA 94560
||Fremont Network Support Services
||26250 Industrial Blvd
Hayward, CA 94545
||Hayward Network Support Services
||1300 Clay Street
Oakland, CA 94612
||Oakland Network Support Services
||3790 El Camino Real
Palo Alto, CA 94306
||Palo Alto Network Support Services
||4695 Chabot Dr, Suite 200
Pleasanton, CA 94588
||Pleasanton Network Support Services
||388 Market Street
San Francisco, CA 94111
||San Francisco Network Support Services
||2570 N. First Street, 2nd Floor
San Jose, CA 94131
||San Jose Network Support Services
||1900 S Norfolk, Suite 350
San Mateo, CA 94403
||San Mateo Network Support Services
||1261 Locust St
Walnut Creek, CA 94596
||Walnut Creek Network Support Services
Progent's CCIEs can provide consulting for the complete line of Cisco's popular selection of networking devices. Cisco networking support provided by Progent includes Cisco ASA Next Generation firewalls with Firepower integration and troubleshooting, Cisco routers consulting, Cisco Catalyst switch consulting and support services, Nexus switch consulting and support, Cisco Meraki switches integration, Cisco Unified Communications Manager and CallManager integration and troubleshooting, Cisco Voice over IP (VoIP) phones and IP video phones support and wireless VoIP phones integration, Cisco Meraki Wi-Fi access point layout and configuration, Cisco Aironet Access Points consulting services, Cisco wireless controllers consulting, Cisco VPN and Network Security Consulting services, and SIP and CUBE infrastructure solutions for SIP PSTN trunks and Cisco CUBE integration consulting. Progent can also provide online and on-premises Wi-Fi site surveys to assist you to fully integrate your Wi-Fi ecosystem.
CISM and CISSP Premier System Security Professionals
Progent's certified CISSP and CISSP-ISSAP security and compliance experts can provide a range of system protection services to enhance the immunity of your Microsoft Windows, Apple macOS and OS X, Linux network against internal or external threats or help your business to recuperate rapidly following a damaging breach. Security consulting services available from Progent cover in depth data security audits utilizing tools such as GFI LANguard Network Security Scanner, EEYE Vulnerability Scanner, and software from Metasploit and Netcat; rapid recuperation from malicious assaults; setting up firewalls; building safe mechanisms for off-site and mobile connectivity; defending your email infrastructure against viruses, spam and directory harvest attacks; and instituting 24x7 network monitoring.
Hybrid Cloud Integration
Progent can provide advanced online consulting support to help organizations of all sizes connect their information networks with popular public cloud platforms including Azure and Amazon Web Services (AWS). Progent can help your it team to plan and administer hybrid ecosystems that can include Windows and Linux systems and apps in both cloud-only solutions or in hybrid network models that utilize local resources as well as public clouds. To assist you to integrate cloud services with physical datacenters, Progent offers a variety of cloud integration support services that include Office 365 Exchange Online integration with on-premises installations of Exchange,
Azure hybrid cloud design and integration services, Amazon Web Services hybrid cloud integration support, Amazon Web Marketing Service (WMS) development and troubleshooting, and Google Cloud planning and integration consulting. Progent has more than 20 years of experience delivering high-level consulting expertise remotely, and Progent can make sure you successfully carry out your cloud migration projects quickly and within your budget.
VMware Site Recovery Manager Consulting
VMware's Site Recovery Manager (SRM) is an extension to VMware vCenter that lets you orchestrate, automate and verify a repeatable process for restoring applications and services rapidly after an outage. SRM supports centrally managed and automated recovery, application mobility, plus non-intrusive site relocation, failback and re-protect. SRM also allows non-intrusive testing for site recovery, upgrades and patches and can produce reports to confirm complete service recovery, validate SLAs and demonstrate compliance. Progent can provide the support of a VCDX certified VMware SRM consulting expert to help you to plan, deploy, test and administer a DR solution based on VMware Site Recovery Manager.
Progent's VMware vSphere and vCloud experts offer extensive understanding of VMware vCloud Director (vCD), VMware vRealize Automation (vRA), vRealize Orchestrator and vCloud used for managing private and hybrid cloud solutions that deliver maximum availability, security, and disaster recovery. Progent also offers advanced VMware NSX consulting from a VCDX-NV certified network architect to help your organization to plan and deploy a fully virtualized Software Defined Data Center that can be set up or migrated in minutes and administered with a high level of automation independent of the hardware making up the basic IP network.
UNIX, Linux, Sun Solaris, and macOS and OS X Support Services
Progent's UNIX, Linux consultants and Apple macOS and OS X specialists offer remote consulting services to cover a wide spectrum of information technologies including system infrastructure, email solutions, network and operational security, plus UNIX/Linux and Microsoft Windows coexistence. For server economization and easy administration in networks that include Linux with Windows, Progent offers VMware integration and Citrix expertise. Progent can also help with migration from older systems to Windows or Linux environments. Progent's team-oriented methodology for resolving network issues promotes quick escalation, if necessary, to engineers with appropriate experience to tackle challenging situations. This accelerates repair of urgent problems, reduces network downtime, and cuts support costs.
Important Linux platforms for which Progent can provide expertise include:
ProSight Flat-rate Managed IT Services for Small and Mid-size Organizations
Progent provides a family of budget-friendly, fixed-price managed services designed to allow small and mid-size businesses to benefit from the same cutting-edge IT solutions used by some of the industry's leading enterprises. The ProSight series of network monitoring and management services covers all critical areas of information technology including email content filtering, security and compliance, cloud-based backup/recovery, network infrastructure health monitoring, virtual server hosting, and network resources documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint protection (EPP) service that incorporates next generation behavior machine learning tools to defend endpoints and servers and VMs against new malware assaults like ransomware and email phishing, which routinely evade traditional signature-matching AV tools. ProSight ASM safeguards on-premises and cloud resources and offers a single platform to address the entire malware attack lifecycle including blocking, identification, mitigation, remediation, and post-attack forensics. Key features include one-click rollback using Windows VSS and automatic network-wide immunization against new threats. Find out more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Endpoint Protection and Microsoft Exchange Email Filtering
Progent's ProSight Enhanced Security Protection (ESP) services deliver ultra-affordable in-depth protection for physical servers and VMs, workstations, mobile devices, and Microsoft Exchange. ProSight ESP utilizes contextual security and advanced machine learning for round-the-clock monitoring and responding to cyber assaults from all attack vectors. ProSight ESP delivers firewall protection, intrusion alarms, endpoint control, and web filtering via leading-edge tools incorporated within one agent managed from a unified console. Progent's security and virtualization experts can assist your business to design and implement a ProSight ESP deployment that meets your company's unique requirements and that helps you achieve and demonstrate compliance with government and industry information protection regulations. Progent will assist you define and implement security policies that ProSight ESP will enforce, and Progent will monitor your network and react to alarms that call for immediate attention. Progent can also assist you to set up and verify a backup and restore system like ProSight Data Protection Services so you can recover quickly from a destructive security attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Microsoft Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services provide small and medium-sized businesses an affordable and fully managed solution for reliable backup/disaster recovery (BDR). Available at a fixed monthly price, ProSight DPS automates your backup processes and enables fast restoration of critical data, apps and VMs that have become unavailable or corrupted as a result of hardware failures, software bugs, disasters, human error, or malicious attacks like ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to a local device, or mirrored to both. Progent's backup and recovery consultants can provide world-class support to configure ProSight Data Protection Services to be compliant with government and industry regulatory requirements like HIPPA, FINRA, and PCI and, whenever needed, can help you to recover your business-critical information. Read more about ProSight Data Protection Services Managed Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the infrastructure of top data security companies to deliver centralized management and world-class protection for all your email traffic. The hybrid architecture of Email Guard combines cloud-based filtering with a local gateway appliance to offer advanced defense against spam, viruses, Dos Attacks, DHAs, and other email-based malware. Email Guard's Cloud Protection Layer acts as a first line of defense and blocks the vast majority of unwanted email from making it to your network firewall. This reduces your exposure to external threats and conserves system bandwidth and storage space. Email Guard's onsite security gateway device provides a further layer of inspection for incoming email. For outgoing email, the local security gateway offers anti-virus and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The local gateway can also help Exchange Server to monitor and safeguard internal email that originates and ends within your corporate firewall. For more details, see Email Guard spam and content filtering.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is an infrastructure management service that makes it easy and inexpensive for small and mid-sized businesses to diagram, monitor, optimize and troubleshoot their connectivity hardware like routers and switches, firewalls, and load balancers plus servers, endpoints and other networked devices. Using cutting-edge RMM technology, ProSight WAN Watch ensures that infrastructure topology diagrams are always current, captures and displays the configuration information of virtually all devices on your network, tracks performance, and generates alerts when issues are discovered. By automating time-consuming management processes, ProSight WAN Watch can cut hours off ordinary tasks such as network mapping, reconfiguring your network, locating appliances that require critical software patches, or resolving performance problems. Learn more details about ProSight WAN Watch network infrastructure management services.
- ProSight LAN Watch: Server and Desktop Remote Monitoring Services
ProSight LAN Watch is Progentís server and desktop remote monitoring service that incorporates state-of-the-art remote monitoring and management (RMM) techniques to keep your IT system running efficiently by tracking the health of critical computers that power your information system. When ProSight LAN Watch uncovers a problem, an alarm is sent immediately to your specified IT staff and your assigned Progent consultant so any looming issues can be resolved before they can impact productivity Learn more about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and apps hosted in a protected fault tolerant data center on a high-performance virtual host set up and maintained by Progent's network support experts. With Progent's ProSight Virtual Hosting model, the customer owns the data, the operating system software, and the applications. Since the environment is virtualized, it can be ported easily to an alternate hosting environment without a time-consuming and difficult reinstallation procedure. With ProSight Virtual Hosting, you are not locked into one hosting provider. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, update, find and safeguard data about your IT infrastructure, procedures, business apps, and services. You can quickly find passwords or IP addresses and be warned automatically about impending expirations of SSL certificates or domains. By cleaning up and managing your IT documentation, you can eliminate as much as half of time wasted trying to find vital information about your IT network. ProSight IT Asset Management features a centralized repository for holding and sharing all documents required for managing your network infrastructure such as recommended procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for gathering and relating IT data. Whether youíre planning improvements, performing maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the information you require as soon as you need it. Learn more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and low-cost way for small and mid-size businesses to get an objective evaluation of the overall health of their network. Based on a selection of the leading remote monitoring and management (RMM) platforms in the industry, and supervised by Progent's world-class team of IT experts, ProSight Network Audits help you see how well the configuration of your essential infrastructure assets adhere to industry best practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver instant ROI such as a cleaner Active Directory environment. Both versions also come with one year of state-of-the-art remote network monitoring and management. Benefits can include simpler network management, improved compliance with government and industry security standards, higher utilization of IT assets, quicker troubleshooting, more dependable backup and recovery, and increased uptime. Read more about ProSight Network Audits network infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is an affordable service built around a brief phone discussion with a Progent information assurance expert. The fact-finding interview is intended to help assess your company's ability to block or recover quickly following an attack by a ransomware strain like Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you directly to collect information concerning your existing security profile and backup platform, and Progent will then produce a custom Basic Security and Best Practices Report describing how you can apply best practices to deploy a cost-effective AV and backup system that aligns with your business requirements. For details, see Progent's ProSight Ransomware Preparedness Report Service.
Additional Support Programs Available from Progent
Progent offers the services of seasoned remote consulting professionals for contract information technology projects. Billing rates for ongoing consulting tasks are set according to the qualifications of the engineers required. Progent's experience with these important fields of information technology enables customers to execute critical initiatives economically and on time. Progent's project-based online engineering services include:
How Your Palo Alto Business Can Contact Progent's Online Technical Support Professionals
Help Desk Services
Progent's Help Desk Call Center service options for companies with networks based on Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux products include full-service Help Desk Call Center services, co-managed Help Desk services, and Help Desk process consulting.
Progent's Standard Help Desk Services provide small businesses a complete solution that handles all aspects of online Level 1 desktop technical support from service requests through ticketing, remote desktop control, progress tracking, problem resolution, and management reports. Progent offers help desk services at a significant discount from Progent's normal Level 1 desktop service rates, and Progent offers the additional option of rapid on-demand escalation to subject matter experts to resolve the most issues.
Progentís Help Desk sharing services make it possible for your business to share the load for Help Desk support transparently between your in-house IT team and Progent's large roster of seasoned technical support engineers and subject matter experts. Progentís shared Help Desk service is a collaborative support solution built around the leading professional services automation platform for handling end-user service requests, ticketing, accountability, progress tracking, and metrics.
Progent's Help Desk Call Center team of experienced information technology experts provides your clients in Palo Alto or anywhere in the state of California quick contact with an efficient network service resource with substantial background providing telephone-based consulting and online diagnostics for networks that incorporate Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux products. Progent's focus is to earn the Help Desk Call Center recognition as a crucial enabler of company productivity, and Progent's intent is to resolve rather than simply track technical issues.
- Applications Services: Education, Custom Programming, and Troubleshooting
Progent's Applications Consulting staff provides remote and in-depth engineering expertise and education in specific business application areas such as Enterprise Requirements Planning, MRP, accounting system customization, and Customer Relationship Management. Progent also can deliver consulting expertise, custom development, and training for Microsoft applications including CRM, Microsoft Project, Microsoft Office 365 Word, and Office 365 Excel. For additional information about Progent's expertise, custom development, and training offerings, visit Progent's Applications Experts Group.
- Centralized and Streamlined Administration of Hybrid Cloud Environments
System Center 2016 unifies and automates the administration of hybrid cloud environments through advanced integration with Windows Server 2016 servers, Windows 10; seamless management of multi-OS environments that include various Linux distributions, Hyper-V and VMware; and expanded cloud support such as tighter integration with Microsoft Intune for iPhone and Android smartphone management plus built-in integration with Microsoft Operations Management Suite for cloud-based analytics. Progent's System Center 2016 consultants can provide advanced remote and onsite support for all components of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help you to design and install a new implementation of Microsoft System Center 2016, extend or tune an existing one, upgrade smoothly from a previous release of System Center, or debug your System Center solution.
- Online Hybrid Network Monitoring Services
Progent offers businesses in Palo Alto, or anywhere in the state of California, online hybrid network monitoring by providing System Center Operations Manager (SCOM 2016) expertise and Microsoft System Center 2012 Operations Manager (SCOM 2012) support. Progent can customize SCOM to suit your environment so your IT maintenance is proactive rather than reactive. By spotting looming trouble spots before they cause downtime, system monitoring can head off inconvenient and expensive information system breakdowns. Progent can also use server and infrastructure monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Solaris, or macOS and OS X networks, Microsoft systems, or networks powered by a mix of operating systems.
To get in touch with Progent about emergency online assistance with Microsoft, Apple macOS and OS X, or Linux environments, go to Progent's Urgent Online Support, call 1-800-993-9400, or refer to Contact Progent.
For businesses and new ventures in Palo Alto or anywhere in the state of California, Progent's online computer support engineers are ready to provide expert and cost-effective IT help the instant your company requires it. Long experience delivering online technical assistance has led to Microsoft Partner certification for Progent's team of engineers and has allowed Progent to acquire world-class troubleshooting capability and to fine tune online connectivity technology to fix IT problems quickly while eliminating the expense and lost time that comes with in-person service visits.
Even if your Palo Alto organization relies on a regular independent consultant or employs a full time IT staff that know how to deal with common computer problems, Progentís Microsoft and Cisco certified consultants are available to offer an easy and transparent remote expansion of your local resources for situations when your regular service personnel either lack the availability or the experience to fix sudden network emergencies or especially complicated integration projects.
Details of Progent's Remote Network Services for Palo Alto
Progent's phone support, remote troubleshooting, system security consulting, and system management services give companies in Palo Alto or throughout the state of California unparalleled leverage for your IT budget. Whether you require one-time phone help and Internet-based troubleshooting or full-time Help Desk call center services and network administration, Progent's experts can deliver your office enterprise-level network support while permitting you to eliminate the cost and hassle of running a large internal IT organization. Key features of Progent's National Remote Support services include:
- Immediate Telephone Access to Microsoft Premier Professionals
Progent's staff of Microsoft-certified technicians can deliver immediate and affordable expertise to offices in Palo Alto and is also ideal for networks in more remote regions of California that lack consultants with proven expertise supporting Microsoft's current family of server technologies. All Progent engineers have at least 10 years of background integrating Microsoft products. As a Microsoft Certified Partner consulting company, Progent has the use of a wide selection of Microsoft support utilities, service information, and on-going education.
- Per Minute Billing to Minimize Expenses
Progent provides remote help on a per-minute basis, so you are billed only for the services you use. Progent asks for no minimum fee for phone service and asks for no monthly retainer for support services delivered during regular business hours. This keeps you from paying big invoices for routine repairs.
- Availability of Cisco Certified Network Infrastructure Experts
Progent's certified experts for Cisco can provide access to on-staff specialists with skill in planning, implementing, and troubleshooting networking environments based on Cisco products. Progent can offer a CCIE or CCNP to help you create high-speed, high-availability, and protected infrastructure for wireline and wireless networking.
- Application Specialists Group
Progent's core support offerings consist of technology integration, MS Exchange consulting, system security design, and shared Help Desk services. Progent's Application Experts Team offers in-depth consulting support in specific business applications. Help offered by the Application Experts staff covers:
Microsoft Dynamics GP/Great Plains Support and Programming
Microsoft Office Project and Project Online Expertise
Office 365 integration support
Office Excel and Microsoft Office 365 Excel Technical Support and Application Development
Microsoft Office Word and Microsoft Office 365 Word Help
Business Information (BI) Reporting Development and Training
Power BI Integration Services
UNIX, Linux and Sun Solaris Integration
MS SQL Server 2019 integration, Microsoft SQL Server 2017 migration, Microsoft SQL 2016 Application Programming, and SQL Server 2014 Software Development and Troubleshooting
Oracle Management Support and Software Programming
MySQL Management and Software Development
Apple Mac Consulting
Amazon Marketplace Web Service (Amazon MWS) Programming
By providing a convenient one-stop resource for IT generalists and specialists, Progent is able to deliver fast, affordable, and thorough information technology solutions that fit the unique needs of your company.
- Sophisticated Remote Access Software
Secure online connectivity permits Progent's service experts to observe exactly what your users see. This makes it easier to find fast fixes to problems that might otherwise demand an expensive personal service call. Effective online access software and expert technicians together allow Progent to resolve most IT problems quickly and affordably. Progent is an industry leader in online support and remote system analysis.
- Compatibility with Mainstream VPN Products
Progent can provide secure VPN access for gateways from major VPN providers including Microsoft, Cisco, NetScreen and CheckPoint. Protected VPN remote access enables the experts at Progent's Technical Response Center to access your system remotely without weakening network security.
- 24-hour Support for High Network Uptime
For businesses with vital applications, Progent can provide optional 24x7 remote technical services. Used in conjunction with automated 24x7 network monitoring based on Microsoft Operations Manager, this service can help ensure maximum system availability.
- Help Desk Services
Progent's Help Desk support services are designed specifically for budget-conscious organizations whose workers require immediate recourse to a Help Desk Call Center with effective phone support and full escalation capability.
How Is Progent Different from Other Support Organizations?
Progent is a Microsoft Certified Partner consulting company and Progent's head count, breadth of IT expertise, fine tuned remote support tools, and familiarity with enterprise networking enable offices to escape the limitations of exclusive reliance on smaller consulting organizations, independent freelance consultants, or limited in-house resources.
Progent adds value by providing:
How Does Our Company Start Getting Remote Network Support from Progent?
- Best Practices
Progentís team of Microsoft and Cisco Premier experts average longer than ten years of hands-on professional background, at the front lines of IT support, performing a wide variety of technical projects for an extensive mix of businesses. Each Progent consultant shares a proven set of personal best practices which are incorporated into company-wide best practices standards that Progent teaches its consulting personnel. This means that you get not only world-class IT capability, but also a support engineer with proven approaches for applying computer knowledge to fix actual IT problems efficiently.
- Value Pricing
Progent's pricing model is to bill for phone support and on-site visits per minute. Consequently, you are charged exclusively for delivered services. Progent does not demand a higher rate for off-hours or priority service, and within California or in areas where Progent provides in-person service, Progent does not charge for travel time except for urgent calls where on-site time is less than 4 hours. In addition, Progent imposes no minimum charge and requires no retainer for services delivered during regular business hours. Many service firms demand substantial minimum fees or charge for every fifteen minutes or longer. Progent's one-minute granularity eliminates large invoices for fast repairs so you will not be forced to allow simple problems to stay unaddressed.
- Full Documentation of IT Services
Progent has created a comprehensive support reporting system that records and organizes detailed documentation for all billed support activities. Unlike many independent consultants or local support organizations who provide minimal documentation or specifics of tasks done, every service provided by Progent is accompanied by full documentation. Every Progent staff member has access to the service documentation transmitted by every consultant to each customer. The practice of detailing and organizing service activity results in more effective support and eliminates a slew of common problems such as when a service client is effectively held hostage to a consultant who wonít let go of the keys to the kingdom.
- Remote Server Monitoring with Microsoft System Center Operations Manager
Progent is one of the only consulting companies to offer 24x7 remote tracking services based on MS Operations Manager. MS Operations Manager causes your computer support to be proactive instead of reactive. By anticipating potential issues before they cause downtime, network monitoring can keep your information network from painful and expensive availability losses.
To initiate Progent's online help services or to learn more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for IT help, go to Immediate Technical Support.