Immediate Online Help for Palo Alto California IT Networks
For companies located in Palo Alto California, Progent provides remote help for networks based on Microsoft Windows, Cisco, Apple macOS and OS X, or Linux technology. Progent's Microsoft Premier consulting experts have provided online troubleshooting to companies in every state in the U.S. (Check out testimonials from Progent's customers.) In addition, Progent can furnish the consultation services of Cisco CCIE network specialists to handle complex networking issues, as well as the assistance of CISSP-qualified security experts to handle advanced security design and troubleshooting jobs.
Progent's online technical support engineers provide excellent value because they have the practical experience and have access to the advanced technology needed to resolve the majority of network issues quickly. Efficient support lowers immediate costs because solutions require fewer chargeable minutes. Online help also avoids the cost of dispatching a consultant to your office. Your organization saves even more in indirect expenses by reducing or eliminating network downtime and related losses due to business discontinuity, disgruntled clients, idle workers, and de-focused executives. Progent's advanced remote technical support experience is particularly helpful for organizations that are dependent on public clouds for critical infrastructure or applications like Microsoft Azure, Office 365 Exchange Online, Amazon Web Service, Google Cloud Platform (GCP), or where onsite IT support may not be an alternative.
Progent's pricing model for remote help is structured to leverage your IT service investment. Progent charges on a per-minute basis for telephone-based assistance, so you pay only for the support that you receive. In contrast to many online support organizations, Progent asks for no startup surcharge or minimum job duration. Progent's one-minute granularity and clean model for billing save you from scenarios where fast solutions manage to end up as large bills. Progent's penchant for dealing with technical issues quickly means your business saves money.
Progent's Online Consulting and Technical Support Services
Through years of experience, Progent has refined an arsenal of optimized tools and field-proven processes that promote the highest degree of efficiency for online technical support and troubleshooting for IT networks of any size. Progent provides protected Virtual Private Network support for gateways from a variety of popular vendors such as Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN technology permits the consultants of Progent's online support team to link to your company's system remotely without violating network security.
Progent's powerful service reporting system keeps extensive documentation of all support that Progent's customers have been provided. Progent's staff service personnel have the benefit of the records of support provided to each Progent customer by every Progent consultant. This archive of issues and solutions is stored as a readily exploitable proprietary database that allows Progent's online technical professionals to communicate their experiences with the whole team to make sure that the efficiency of Progent's support grows daily. Progent's advanced accreditations and close associations with major technology companies such as Cisco and Microsoft open up additional extensive support knowledge bases and allow quick access to manufacturers' internal product engineers with the result that Progent's remote service experts can find optimal solutions quickly.
Remote support services provided by Progent to clients in Palo Alto California include:
Authorized Windows Experts
Progent's Microsoft-premier online support professionals can provide network troubleshooting and IT help for the complete line of Microsoft server technologies. Progent is a Microsoft Certified Partner and can offer your business the assistance of support engineers who can help you with a broad range of technology support such as
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid cloud environments, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 migration,
Microsoft Exchange 2019 planning and configuration,
MS Exchange 2016 Server migration, Microsoft Exchange Server 2013 consulting,
Exchange Server 2010 management,
SharePoint Server 2019 design and deployment, SharePoint Server 2016 migration and hybrid deployment expertise, Microsoft Teams consulting, Microsoft Skype for Business Server migration support, Microsoft Lync Server management, and Microsoft Office Communications Server upgrade,
Forefront TMG 2010 administration and ISA Server 2006 maintenance, Microsoft SQL Server 2019 integration expertise, MS SQL Server 2017 consulting, SQL Server 2016 integration and programming and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager resource monitoring and reporting,
Project Server and Project Server Online training,
Microsoft Office Access Programming,
Small Business Server support, and
Windows Essentials cloud integration.
Progent also offers a broad range of affordable desktop consulting and support services to assist you business to install, integrate, repair, and administer workstations and notebooks powered by Microsoft Windows. Progent's desktop support services cover areas such as providing Windows 10 integration support as well as Microsoft System Center 2012 Configuration Manager planning and deployment, Microsoft System Center 2016 Configuration Manager (SCCM 2016) hybrid cloud integration, and Microsoft Intune consulting to streamline the management of your desktops and web-facing tablets and smartphones.
Contact a Cisco Certified Internetwork Expert (CCIE) for Complex Network Problem Solving
The Cisco CCIE certification is the top recognition for networking consultants, and indicates a person's networking knowledge at the master level. Cisco CCIEs know how to deal with even the most complex challenges associated with network planning, integration, maintenance, protection, and problem solving. Cisco qualified CCIEs work with the highest priority with Cisco's in-house engineers in analyzing anomalies with IOS Software network management tools and developing workarounds or identifying program patches. Cisco qualified CCIEs represent an exceptional cost-effectiveness since their broad experience enables them to fix problems rapidly. In many cases, less experienced engineers can wrestle for hours or even days with the same tasks that a CCIE can resolve in minutes. Progent's Cisco CCIE support experts can interface to your network via advanced remote support technology in order to perform fast, secure, and economical diagnosis and remediation.
San Francisco Bay Area Contact Information:
Progent offers consulting services and onsite technical support throughout Northern California.
Progent locations in San Francisco Bay Area
||Fremont Executive Suites
Newark, CA 94560
||Fremont Network Support Services
||26250 Industrial Blvd
Hayward, CA 94545
||Hayward Network Support Services
||1300 Clay Street
Oakland, CA 94612
||Oakland Network Support Services
||3790 El Camino Real
Palo Alto, CA 94306
||Palo Alto Network Support Services
||4695 Chabot Dr, Suite 200
Pleasanton, CA 94588
||Pleasanton Network Support Services
||388 Market Street
San Francisco, CA 94111
||San Francisco Network Support Services
||2570 N. First Street, 2nd Floor
San Jose, CA 94131
||San Jose Network Support Services
||1900 S Norfolk, Suite 350
San Mateo, CA 94403
||San Mateo Network Support Services
||1261 Locust St
Walnut Creek, CA 94596
||Walnut Creek Network Support Services
Progent's Cisco-qualified CCIEs offer assistance with the complete line of Cisco's market leading family of infrastructure products by providing consulting services such as:
CISSP and ISSAP Certified Network Security Professionals
Progent's accredited CISSP and CISSP-ISSAP cybersecurity consultants can provide a variety of security solutions that can bolster the immunity of your Windows, Apple macOS and OS X, Linux environment against assaults or assist your business to clean up quickly after a damaging penetration. Security consulting services offered by Progent cover thorough information security and compliance analysis using utilities such as GFI LANguard, NMAP Port Scanner, and software from Solar Winds tools and Hydra; quick recovery from malicious assaults; setting up firewalls; establishing safe mechanisms for off-site and mobile access; guarding your messaging infrastructure from viruses, spam and directory harvest attacks; and instituting round-the-clock proactive monitoring.
Hybrid Cloud Integration Solutions
Progent offers advanced remote consulting services to help organizations of all sizes integrate their IT infrastructure with leading public clouds including Azure and Amazon Web Services. Progent can assist you to design and administer hybrid environments that can include Windows and Linux systems and applications in either cloud-only solutions or in hybrid architectures that seamlessly combine physical IT assets along with cloud services. To assist you to integrate public clouds with networks, Progent can provide a variety of cloud integration services that include Office 365 integration solutions with on-premises Exchange deployments,
Microsoft Azure hybrid cloud planning and integration services, Amazon Web Services hybrid cloud migration, Amazon Web Marketing Service programming and debugging, and Google Cloud Platform (GCP) integration expertise. Progent has over two decades of experience providing high-level consulting expertise online, and Progent can make sure you complete your cloud migration projects quickly and within your budget.
VMware Site Recovery Manager Consulting
VMware's Site Recovery Manager (SRM) is a component of VMware vCenter that allows you to define, automate and test a repeatable process for recovering services quickly after a breakdown. SRM supports centrally managed and automated recovery, application mobility, and non-disruptive site migration, failback and re-protect. Site Recovery Manager also enables non-disruptive testing for site recovery, upgrades and patches and can produce audit reports to confirm full service restoration, validate Service Level Agreements and prove compliance. Progent can provide the support of a VCDX certified VMware Site Recovery Manager consultant to assist you to design, configure, test and maintain a DR solution powered by VMware SRM.
Progent's VMware vSphere and vCloud experts have extensive understanding of VMware vCloud Director (vCD), vRealize Automation, vRealize Orchestrator (vRO) and vCloud Suite used for managing private and hybrid cloud environments that deliver maximum availability, security, and disaster recovery. Progent also offers world-class VMware NSX consulting from a VCDX-NV certified network designer to help you to plan and deploy a completely virtualized Software Defined Data Center (SDDC) that can be set up or migrated in minutes and administered with a high level of automation regardless of the physical components used by the basic IP network.
UNIX/Linux, Sun Solaris, and Apple macOS and OS X Expertise
Progent's UNIX/Linux experts and macOS and OS X technology specialists offer online consulting services to cover a broad range of information technologies including network infrastructure, messaging systems, system and operational security, plus UNIX and Windows integration. For server economization and easy administration in networks that combine Linux and Windows, Progent can provide VMware vSphere integration and Citrix XenServer expertise. Progent can also help with migration from legacy applications to Microsoft Windows or Linux-powered environments. Progent's team-oriented approach to solving technical issues enables fast escalation, when required, to engineers with appropriate expertise to handle challenging scenarios. This expedites repair of urgent problems, reduces network downtime, and cuts support costs.
Important Linux versions for which Progent offers expert support include:
Progent's ProSight Fixed-price Managed Services for Small and Mid-size Businesses
Progent offers a selection of affordable, fixed-price services intended to allow small and mid-size organizations to utilize the same cutting-edge IT solutions deployed by some of the world's leading corporations. Progent's ProSight portfolio of outsourced network management services addresses all key areas of information technology including email protection, threat defense based on machine leaning, cloud-based backup and disaster recovery, network infrastructure management, virtual server hosting, and network resources documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that utilizes next generation behavior-based analysis technology to defend endpoint devices and servers and VMs against modern malware attacks like ransomware and email phishing, which routinely get by traditional signature-based AV products. ProSight Active Security Monitoring safeguards local and cloud resources and provides a single platform to address the entire threat progression including protection, infiltration detection, containment, cleanup, and forensics. Key capabilities include one-click rollback using Windows Volume Shadow Copy Service and automatic system-wide immunization against new threats. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Endpoint Security and Microsoft Exchange Email Filtering
Progent's ProSight Enhanced Security Protection services deliver affordable multi-layer security for physical servers and VMs, desktops, smartphones, and Exchange email. ProSight ESP utilizes contextual security and modern behavior analysis for continuously monitoring and responding to cyber threats from all attack vectors. ProSight ESP provides two-way firewall protection, intrusion alarms, device management, and web filtering via cutting-edge technologies incorporated within a single agent accessible from a single control. Progent's data protection and virtualization consultants can assist your business to plan and implement a ProSight ESP deployment that addresses your company's unique requirements and that allows you achieve and demonstrate compliance with legal and industry data protection regulations. Progent will assist you define and configure policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alerts that call for urgent action. Progent can also help your company to install and test a backup and restore solution such as ProSight Data Protection Services so you can recover quickly from a potentially disastrous security attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services provide small and medium-sized organizations a low cost end-to-end service for reliable backup/disaster recovery. Available at a fixed monthly cost, ProSight DPS automates and monitors your backup processes and allows fast recovery of critical files, apps and VMs that have become lost or damaged as a result of hardware failures, software bugs, natural disasters, human mistakes, or malicious attacks such as ransomware. ProSight DPS can help you back up, recover and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware images/. Important data can be protected on the cloud, to an on-promises device, or to both. Progent's BDR consultants can provide advanced support to configure ProSight DPS to to comply with government and industry regulatory requirements such as HIPAA, FINRA, PCI and Safe Harbor and, whenever needed, can assist you to recover your critical data. Read more about ProSight DPS Managed Cloud Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the infrastructure of leading data security vendors to deliver centralized control and comprehensive security for all your inbound and outbound email. The powerful structure of Email Guard integrates a Cloud Protection Layer with an on-premises gateway appliance to provide advanced defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. Email Guard's Cloud Protection Layer serves as a preliminary barricade and blocks the vast majority of unwanted email from making it to your network firewall. This reduces your exposure to inbound attacks and saves network bandwidth and storage. Email Guard's onsite gateway device provides a deeper level of inspection for inbound email. For outbound email, the onsite gateway offers AV and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The onsite gateway can also help Exchange Server to monitor and protect internal email that stays within your security perimeter. For more details, see ProSight Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is a network infrastructure management service that makes it simple and inexpensive for smaller organizations to diagram, monitor, optimize and debug their networking hardware such as routers, firewalls, and load balancers plus servers, printers, client computers and other devices. Using cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch ensures that network diagrams are always current, copies and displays the configuration information of virtually all devices on your network, monitors performance, and sends notices when problems are detected. By automating tedious management and troubleshooting activities, WAN Watch can knock hours off ordinary chores like network mapping, expanding your network, finding devices that require critical software patches, or isolating performance issues. Learn more details about ProSight WAN Watch infrastructure monitoring and management consulting.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring service that incorporates advanced remote monitoring and management (RMM) technology to help keep your network running efficiently by tracking the health of critical assets that power your information system. When ProSight LAN Watch uncovers an issue, an alarm is transmitted automatically to your designated IT staff and your assigned Progent consultant so all potential issues can be addressed before they have a chance to impact productivity Learn more details about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and applications hosted in a secure Tier III data center on a high-performance virtual machine host configured and maintained by Progent's network support experts. With the ProSight Virtual Hosting model, the client owns the data, the operating system platforms, and the apps. Since the system is virtualized, it can be ported immediately to a different hardware solution without requiring a time-consuming and technically risky reinstallation procedure. With ProSight Virtual Hosting, your business is not locked into one hosting service. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, maintain, retrieve and safeguard data about your network infrastructure, procedures, applications, and services. You can quickly find passwords or IP addresses and be warned about upcoming expirations of SSLs or warranties. By cleaning up and organizing your IT documentation, you can save as much as 50% of time thrown away searching for vital information about your IT network. ProSight IT Asset Management features a common location for storing and sharing all documents required for managing your network infrastructure like recommended procedures and How-To's. ProSight IT Asset Management also supports a high level of automation for gathering and associating IT data. Whether youíre making enhancements, doing maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the knowledge you require the instant you need it. Find out more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and affordable way for small and medium-size businesses to get an objective evaluation of the overall health of their information system. Based on some of the top remote monitoring and management (RMM) platforms available, and supervised by Progent's certified team of IT professionals, ProSight Network Audits help you see how well the deployment of your core infrastructure devices conform to best practices. The Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver instant benefits such as a more manageable Active Directory (AD) system. Both versions also include one year of cutting-edge remote network monitoring and management. Advantages can include simpler network management, better compliance with government and industry security requirements, more efficient utilization of IT resources, faster problem resolution, more dependable backup and recovery, and higher availability. See more information about Progent's ProSight Network Audits IT infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is an affordable service based on a phone discussion with a Progent information assurance consultant. The interview is intended to help assess your company's ability to stop or recover quickly after an attack by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you directly to gather information about your existing AV defense and backup system, and Progent will then produce a custom Basic Security and Best Practices Report describing how you can follow best practices to create an efficient AV and backup environment that aligns with your company's requirements. For additional information, see The ProSight Ransomware Preparedness Report.
Additional Consulting Programs Offered by Progent
Progent can provide the skills of seasoned remote consulting professionals for special IT programs. Billing charges for ongoing development or consulting tasks are set based on the level of expertise of the consultants assigned. Progent's experience with these important areas of information technology enables clients to execute major initiatives economically and on schedule. Progent's special online consulting solutions include:
How Your Palo Alto Company Can Contact Progent's Online Technical Support Experts
Help Desk Call Center Services
Progent's Help Desk support alternatives for companies with networks based on Windows, Cisco, Apple macOS and OS X, UNIX, or Linux platforms include comprehensive Help Desk services, co-managed Help Desk services, and Help Desk consulting.
Progent's Standard Help Desk Services provide smaller businesses a comprehensive solution that handles all facets of online Level 1 desktop technical support from service requests through ticketing, remote desktop control, status tracking, problem resolution, and reporting. Progent provides service desk support at a substantial discount off Progent's normal Level 1 desktop service rates, and Progent offers the option of fast as-needed escalation to Level 2 and Level 3 experts to resolve challenging problems.
Progentís shared Help Desk services allow your business to share the load for Help Desk services seamlessly between your IT staff and Progent's nationwide pool of seasoned desktop support technicians and matter experts (SMEs). Progentís shared Help Desk service is a collaborative support solution built around the leading professional services automation (PSA) tool for handling service requests, ticket lifecycle, responsibility, progress tracking, and reporting.
Progent's Call Center team of experienced information technology professionals offers your computer users in Palo Alto California rapid communication with an efficient network service resource with substantial background providing phone support and online diagnostics for IT systems based on Windows, Cisco, Apple macOS and OS X, or UNIX/Linux components. Progent's mission is to earn the Help Desk perception as a major driver of business efficiency, and Progent's target is to fix instead of just document technical problems.
- Applications Support: Training, Customization, and Problem Solving
Progent's Applications Consulting Group provides remote advanced engineering support and education in key business application areas such as Enterprise Requirements Planning, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management (CRM). Progent also can deliver expertise, customization, and training for Microsoft business applications such as CRM, Office Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. For more information about Progent's consulting, customization, and education services, go to Progent's Applications Experts Team.
- Centralized and Streamlined Administration of Hybrid Cloud Environments
Microsoft System Center 2016 unifies and automates the management of hybrid cloud networks through comprehensive integration with Windows Server 2016, Windows 10; seamless management of mixed-OS environments that incorporate Linux, Microsoft Hyper-V and VMware; and expanded cloud support such as closer integration with Intune for Apple iPhone and Google Android smartphone management plus built-in integration with Microsoft Operations Management Suite for cloud-enhanced analytics. Progent's System Center 2016 consultants can provide advanced online and on-premises expertise for all components of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist organizations of any size to plan and install a new deployment of Microsoft System Center 2016, extend or optimize your current one, migrate efficiently from a prior version of System Center, or troubleshoot your System Center solution.
- Remote IT Infrastructure Monitoring Services
Progent offers organizations in Palo Alto California remote hybrid network monitoring and reporting by providing Microsoft System Center 2016 Operations Manager expertise and Microsoft System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can customize SCOM to fit your environment so that your IT support is proactive rather than reactive. By spotting emerging trouble spots before they cause crashes, automated monitoring can head off disruptive and expensive network breakdowns. Progent can also use system monitoring products like Nagios and MRTG to analyze UNIX/Linux, Sun Solaris, or macOS and OS X environments, Microsoft systems, or systems based on a variety of OS platforms.
To get in touch with Progent about urgent phone-based expertise with Microsoft, macOS and OS X, or Linux/UNIX environments, go to Progent's Emergency Remote Help, call 1-800-993-9400, or go to Contact Progent.
For offices and new ventures in Palo Alto California, Progent's online computer support specialists can provide effective and affordable IT help whenever your business requires it. More than 15 years of offering remote technical assistance has led to Microsoft Partner certification for Progent's team of engineers and has enabled Progent to develop world-class troubleshooting skills and to refine online connectivity tools to fix computer problems rapidly while avoiding the expense and lost productivity associated with in-person support calls.
Even if your Palo Alto company deals with a local independent consultant or employs a full time organization that know how to deal with typical network issues, Progentís Microsoft and Cisco certified engineers can still offer an easy and seamless remote extension of your on-site resources for situations when your usual service personnel either lack the bandwidth or the knowledge to solve unexpected system emergencies or particularly complex integration problems.
Benefits of Progent's IT Support for Businesses in Palo Alto California
Progent's online support services enable your Palo Alto company to enjoy the advantages of immediate, enterprise-grade IT support without the cost of managing an in-house IT staff. Your information system will acquire added business value by becoming more available, efficient, and protected. Benefits to your company include:
- Convenient virtual extension of your on-site support resources
With most companies in Palo Alto California, local network service providers, whether consisting of outside consultants or an in-house IT staff, can solve typical network problems. On the other hand, serious problems can spring up when local resources are overstretched or unavailable, and some trouble may be associated with IT products that is unfamiliar to your local support people. In these cases, Progent's online service experts offer a convenient, quick, and economical way to augment your regular help and to convey valuable knowledge to increase your ability to deal with downstream issues in-house.
- Reduced Reliance on Freelance Consultants
For network maintenance, smaller companies often depend on individual freelance service providers. While freelance consultants carry less internal costs than big service companies and can afford to charge marginally less, they are occasionally stretched too thin, making it hard to respond quickly to urgent situations. If an independent service provider is busy with another client, sick, on a trip, or in training, the absence of reserve personnel may force your business to wait for help during an IT crisis. As your business grows, network downtime and problems with vital software become more expensive. The budget you thought you were conserving on a freelancer can be consumed fast by reduced productivity. Progent offers a reliable source of backup service expertise to insure your network remains available.
- Create a Solid Basis for Smooth Growth
Organizations often start with an IT system implemented on a shoestring budget. Without a robust framework, slap-dash repairs can get piled on top of a shaky foundation. When a network grows, stability and scalability problems can impede the success of the business. These badly built systems require careful analysis, smart strategic planning, and wide IT expertise to evolve to a system infrastructure able to deliver the stable foundation to meet critical business requirements and facilitate future expansion.
- Interact with Solution Providers Instead of Technology Sellers
Smaller offices require advice and technical education to navigate through an increasingly complicated maze of product options capable of promoting business growth and enhancing productivity. These companies hardly need a computer engineer who is trying to earn a commission on a certain vendor's technology. Network consulting and product sales can lead to a situation where the recommended
solution is built around a profitable technology instead of the genuine needs of a business. Progent eliminates these dilemmas by selling just services rather than products. This allows Progent to match IT consulting with the real needs of clients.
What Makes Progent Different from Other Support Firms?
Progent is a Microsoft Certified Partner support company and Progent's number of employees, range of technical experience, fine tuned support software, and familiarity with enterprise networking allow offices to avoid the pitfalls associated with exclusive dependence on smaller consulting firms, individual freelance consultants, or over-stretched in-house resources.
Progent stands out by offering:
How Does My Business Start Getting Online Network Help from Progent?
- In-depth Expertise in Microsoft's Complete Range of Server Platforms
Progent offers in-depth support for Microsoftís powerful server platforms with services such as Windows Server 2019 migration services, Windows Server 2016 hybrid cloud solutions, Windows 2012 R2 Server planning and deployment help, Windows Server 2008 expertise, Windows Server 2003 upgrades, Microsoft Exchange 2019 deployment, Microsoft Exchange Server 2016 planning and deployment, Microsoft Exchange 2013 configuration, Exchange 2010 Server maintenance, Microsoft Exchange Server 2007 and Exchange Server 2003 upgrades, plus Microsoft SQL Server 2019 configuration consulting, MS SQL Server 2017 migration, SQL Server 2016 integration and development, Microsoft SQL Server 2014 consulting support, and Microsoft SQL 2012 maintenance.
- Value Pricing
Progent's pricing model is to bill for online support and on-premises help by the minute. Consequently, you are invoiced only for received support. Progent does not demand a higher rate for after-hours or urgent support, and inside California or in regions where Progent offers in-person service, Progent does not charge for travel except for urgent support where on-site time is less than 4 hours. Also, Progent applies no initialization fee and requires no retainer for services delivered during regular business hours. Many service organizations demand substantial minimum payments or charge for every quarter hour or longer. Progent's fine granularity avoids large invoices for quick solutions so you will not be tempted to permit simple problems to fester.
- Full Documentation of Delivered Services
Progent has developed a comprehensive support reporting system that stores and formats detailed documentation for all billed support activities. Unlike many independent consultants or local service firms who offer minimal documentation or specifics of services done, every service provided by Progent is tracked by full documentation. Each Progent consultant has access to the support reports sent by every staff member to each customer. The practice of documenting and archiving support activity allows more effective support and eliminates a slew of common misfortunes such as when a service client is effectively held hostage to a consultant who refuses to release the keys to the kingdom.
- Remote Network Monitoring with Microsoft System Center Operations Manager
Progent is one of the only support firms to provide 24x7 remote monitoring services powered by Microsoft System Center Operations Manager. MS Operations Manager causes your computer support to be anticipatory rather than reactive. By revealing possible problems before they cause lost productivity, network monitoring can save your information network from stressful and costly service disruptions.
To initiate Progent's online help services or to learn more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for IT support, visit Immediate Network Support.