Immediate Online Technical Support for Palo Alto California IT Networks
For organizations located in Palo Alto California, Progent offers online technical support for information systems based on any mix of Microsoft, Cisco, Apple macOS and OS X, or Linux/UNIX technology. Progent's Microsoft Certified engineers have provided remote troubleshooting to businesses in all 50 states in the U.S. (Check out recommendations from Progent's customers.) In addition, Progent offers the consultation services of Cisco CCIE-certified engineers to handle complex infrastructure problems, plus the services of CISSP-qualified cybersecurity consultants to help with high-level security design and diagnostic jobs.
Progent's remote support experts provide excellent value because they have the real-world background and have access to the sophisticated tools required to solve the majority of information system issues quickly. Efficient support lowers immediate costs because service calls use up minimal billable consulting minutes. Online help also eliminates the cost of dispatching an engineer to your office. Your company benefits even more in incidental costs by minimizing or avoiding system downtime and associated costs resulting from business disruption, disgruntled customers and vendors, unproductive workers, and de-focused executives. Progent's advanced remote consulting experience is particularly helpful for businesses that rely on public clouds for critical network infrastructure or software like Microsoft Azure, Office 365 Exchange Online, Amazon Web Service, Google Cloud Platform, or where on-premises support may not be useful.
Progent's billing policy for online help is designed to stretch your network support dollar. Progent charges per minute for phone consulting, so you are charged just for the services that you actually get. Unlike many remote service organizations, Progent requires no initialization charge or minimum job duration. Progent's one-minute granularity and simple policy for billing do away with scenarios where fast fixes somehow turn into large tabs. Progent's skill at disposing of technical issues quickly means you saves money.
Progent's Online Consulting and Technical Support Expertise
Through years of experience, Progent has refined an array of customized technologies and proven methodologies which promote the highest level of efficiency for online help and repair for information networks of any size. Progent offers secure VPN support for VPN gateways from a variety of leading sources including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN access enables the engineers of Progent's Technical Response Center to access your company's system without compromising network security.
Progent's powerful service database application stores comprehensive histories of all support that Progent's customers have been provided. Progent's staff service personnel have the benefit of the history of all help provided to each client by any Progent consultant. This archive of problems and repairs is organized as an easily retrievable support knowledge base that allows Progent's remote technical professionals to communicate their knowledge company-wide to make sure that the effectiveness of Progent's technical support improves over time. Progent's extensive list of certifications and working associations with important industry leaders including Cisco and Microsoft open up other massive technical databases and permit quick access to vendors' in-house engineering staff so Progent's online consulting specialists can determine the most efficient solutions in the least time.
Online technical support services available from Progent to clients in Palo Alto California include:
Authorized MS Windows Support
Progent's Microsoft-certified remote support professionals can provide computer system problem solving and IT help for the complete line of Microsoft server products. Progent is a Microsoft Certified Partner and can offer your company the expertise of consulting professionals who can help you with a wide range of technology support including
Microsoft Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid cloud systems, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 migration,
MS Exchange 2019 planning and configuration,
MS Exchange 2016 planning and deployment, Exchange 2013 configuration,
Microsoft Exchange Server 2010 monitoring and support,
SharePoint Server 2019 design and configuration, SharePoint Server 2016 migration and hybrid integration expertise, Microsoft Teams expertise, Microsoft Skype for Business planning and deployment consulting, Microsoft Lync Server 2013 management, and Microsoft Communications Server 2007 troubleshooting,
Microsoft Forefront TMG 2010 management and ISA Server 2006 maintenance, Microsoft SQL Server 2019 integration consulting, Microsoft SQL Server 2017 consulting, SQL Server 2016 integration and development and SQL Server 2014 support,
Systems Center Operations Manager system monitoring,
Project Server and Project Server Online training,
Microsoft Access Development and Training,
SBS Server consulting, and
Windows 2012 R2 Essentials cloud integration.
Progent in addition offers a wide range of affordable desktop services to assist you company to install, integrate, troubleshoot, and manage workstations and notebooks based on Microsoft Windows. Progent's PC desktop support services cover areas such as offering Microsoft Windows 10 migration support services as well as Microsoft System Center 2012 Configuration Manager design and deployment, Microsoft System Center 2016 Configuration Manager (SCCM 2016) cloud integration, and Microsoft Intune expertise to centralize the management of your PCs and web-facing mobile devices.
Talk to a Cisco CCIE for High-level Network Problem Solving
The Cisco Certified Internetwork Expert certification is the top recognition for network professionals, and validates a person's networking knowledge at the master level. Cisco CCIEs know how to handle the most difficult challenges associated with network planning, integration, administration, protection, and troubleshooting. Cisco qualified CCIEs can cooperate with the highest priority with Cisco's in-house support staff in analyzing problems with IOS network management tools and developing workarounds or identifying software updates. CCIEs are an exceptional cost-effectiveness because their deep experience allows them to resolve problems quickly. In many instances, less qualified consultants can wrestle for hours or days with the same problems that a CCIE can dispose of in minutes. Progent's Cisco CCIE support experts can connect to your network via state-of-the-art remote support technology to provide quick, secure, and affordable diagnosis and repair.
San Francisco Bay Area Contact Information:
Progent offers consulting services and onsite technical support throughout Northern California.
Progent locations in San Francisco Bay Area
||Fremont Executive Suites
Newark, CA 94560
||Fremont Network Support Services
||26250 Industrial Blvd
Hayward, CA 94545
||Hayward Network Support Services
||18525 Sutter Blvd
Morgan Hill, CA 95037
||Morgan Hill Network Support Services
||1300 Clay Street
Oakland, CA 94612
||Oakland Network Support Services
||3790 El Camino Real
Palo Alto, CA 94306
||Palo Alto Network Support Services
||4695 Chabot Dr, Suite 200
Pleasanton, CA 94588
||Pleasanton Network Support Services
||388 Market Street
San Francisco, CA 94111
||San Francisco Network Support Services
||2570 N. First Street, 2nd Floor
San Jose, CA 94131
||San Jose Network Support Services
||1900 S Norfolk, Suite 350
San Mateo, CA 94403
||San Mateo Network Support Services
||1261 Locust St
Walnut Creek, CA 94596
||Walnut Creek Network Support Services
Progent's Cisco CCIEs offer expertise in all of Cisco's market leading family of infrastructure devices. Cisco infrastructure consulting provided by Progent includes Cisco ASA Next Generation firewalls with Firepower integration and troubleshooting, Cisco routers planning and management, Catalyst switch consulting services, Cisco Nexus switch consulting, Meraki switches consulting and troubleshooting services, Cisco Unified Communications Manager and CallManager consulting and technical support, Cisco Voice over IP phones and IP video desktop phones support and Cisco wireless VoIP phones integration, Cisco Meraki wireless AP planning and set up, Aironet Access Points engineering support, Cisco WiFi controllers support Services, Cisco VPN and Network Security Setup and troubleshooting support, and SIP and CUBE integration solutions for SIP PSTN trunks and Cisco CUBE integration consulting. Progent also offers remote and onsite wireless site surveys to help you to fully integrate your Wi-Fi ecosystem.
CISSP, ISSAP, and CISM Premier System Security Specialists
Progent's certified CISSP and CISSP-ISSAP cybersecurity consultants can provide a variety of system protection solutions to strengthen the safety of your Microsoft Windows, Apple macOS and OS X, or Linux environment against attacks or help your company to clean up quickly after a serious penetration. Security support services available from Progent include: in depth network security analysis using tools such as GFI LANguard Network Security Scanner, NMAP Port Scanner, and software from Metasploit and Netcat; fast recuperation from malicious attacks; integrating firewalls; establishing secure mechanisms for off-site and mobile access; guarding your messaging system against viruses, spam and directory harvest attacks; and offering 24x7 network monitoring.
Cloud Integration Solutions
Progent offers advanced online consulting to help companies of all sizes connect their IT infrastructure with leading public clouds such as Microsoft Azure and Amazon AWS. Progent can help you to plan and manage cost-effective environments that can include Windows and Linux systems and apps in either cloud-based systems or in hybrid architectures that seamlessly combine local IT assets along with public cloud services. To assist you to incorporate public cloud services with physical datacenters, Progent can provide a variety of public cloud integration support services such as Office 365 integration solutions with on-premises Exchange,
Azure hybrid cloud planning and integration consulting, Amazon AWS hybrid cloud integration support, Amazon Web Marketing Service (WMS) programming and troubleshooting, and Google Cloud planning and integration expertise. Progent has over 20 years of experience delivering advanced consulting expertise remotely, and Progent can make sure you complete your cloud integration projects quickly and affordably.
VMware Site Recovery Manager and NSX Consulting
VMware's Site Recovery Manager is an extension to VMware vCenter that allows you to orchestrate, automate and test a repeatable workflow for recovering applications and services quickly after a breakdown. Site Recovery Manager supports centrally managed and automated recovery, application mobility, plus transparent site relocation, failback and site re-protect. SRM also allows non-disruptive testing for disaster recovery, updates and fixes and can generate audit reports to verify complete service restoration, validate Service Level Agreements and prove compliance. Progent can provide the skills of a VCDX certified VMware SRM consultant to help you to plan, deploy, test and maintain a DR solution powered by VMware Site Recovery Manager.
Progent's VMware vSphere and vCloud experts have extensive understanding of VMware vCloud Director, vRealize Automation (vRA), vRealize Orchestrator (vRO) and vCloud used for administering private and hybrid cloud solutions that provide maximum uptime, data security, and disaster recovery. Progent can also provide advanced VMware NSX consulting from a VCDX-NV certified network designer to assist your organization to build a completely virtualized Software Defined Data Center that can be set up or re-purposed instantly and administered with a high level of automation regardless of the hardware making up the basic IP network.
UNIX, Linux, Sun Solaris, and macOS and OS X Expertise
Progent's UNIX, Linux experts and Apple macOS and OS X specialists can provide online consulting services to cover a broad range of computer technologies including network architecture, email solutions, network and operational security, plus UNIX/Linux and Windows integration. For server economization and easy management in environments that incorporate Linux-based systems and Windows, Progent can provide VMware vSphere consulting and Citrix XenServer expertise. Progent can also assist with transitioning from legacy systems to Windows or Linux-based environments. Progent's group-oriented approach to solving technical issues enables quick escalation, if necessary, to engineers with appropriate expertise to tackle complex situations. This expedites solutions of urgent problems, minimizes network downtime, and lowers support expense.
Important Linux platforms for which Progent offers expert support include:
ProSight Flat-rate Managed Services for Small and Medium Size Businesses
Progent provides a selection of low-cost, flat-rate managed services intended to enable small and mid-size organizations to utilize the same best-of-breed IT solutions deployed by many of the world's leading enterprises. Progent's ProSight portfolio of IT management outsourcing services addresses all critical areas of modern networking such as email content filtering, security and compliance, automated backup/recovery, network infrastructure management, virtual server hosting, and network asset documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint protection service that utilizes next generation behavior machine learning technology to guard endpoints and physical and virtual servers against modern malware attacks like ransomware and email phishing, which routinely evade legacy signature-matching AV tools. ProSight ASM protects on-premises and cloud-based resources and offers a single platform to automate the entire malware attack progression including blocking, detection, mitigation, cleanup, and forensics. Key features include one-click rollback with Windows Volume Shadow Copy Service and automatic system-wide immunization against newly discovered threats. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Endpoint Protection and Microsoft Exchange Filtering
ProSight Enhanced Security Protection (ESP) services offer ultra-affordable in-depth protection for physical servers and virtual machines, workstations, mobile devices, and Exchange email. ProSight ESP uses adaptive security and advanced machine learning for continuously monitoring and reacting to security assaults from all attack vectors. ProSight ESP provides two-way firewall protection, intrusion alerts, endpoint control, and web filtering through cutting-edge technologies packaged within one agent managed from a unified console. Progent's data protection and virtualization consultants can assist you to design and configure a ProSight ESP deployment that addresses your company's specific needs and that helps you demonstrate compliance with government and industry information security standards. Progent will help you specify and implement policies that ProSight ESP will manage, and Progent will monitor your network and react to alerts that call for urgent action. Progent's consultants can also assist you to set up and verify a backup and disaster recovery system such as ProSight Data Protection Services (DPS) so you can get back in business quickly from a destructive cyber attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Microsoft Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services from Progent provide small and mid-sized businesses a low cost and fully managed solution for secure backup/disaster recovery (BDR). For a fixed monthly price, ProSight DPS automates your backup activities and allows fast recovery of critical files, applications and virtual machines that have become lost or damaged due to hardware failures, software glitches, disasters, human error, or malicious attacks like ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware images/. Important data can be protected on the cloud, to an on-promises storage device, or mirrored to both. Progent's cloud backup specialists can deliver advanced expertise to configure ProSight Data Protection Services to to comply with regulatory standards such as HIPAA, FIRPA, PCI and Safe Harbor and, when needed, can assist you to recover your critical data. Find out more about ProSight DPS Managed Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering service that uses the infrastructure of leading data security vendors to provide web-based management and world-class protection for all your inbound and outbound email. The hybrid structure of Progent's Email Guard managed service combines cloud-based filtering with a local gateway appliance to offer complete protection against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. Email Guard's cloud filter serves as a first line of defense and blocks the vast majority of threats from reaching your security perimeter. This decreases your exposure to external threats and saves network bandwidth and storage. Email Guard's on-premises security gateway appliance provides a further layer of inspection for incoming email. For outbound email, the onsite security gateway offers anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The local gateway can also assist Microsoft Exchange Server to track and safeguard internal email traffic that originates and ends inside your security perimeter. For more details, visit Email Guard spam and content filtering.
- ProSight WAN Watch: Infrastructure Management
Progentís ProSight WAN Watch is an infrastructure management service that makes it simple and affordable for smaller businesses to diagram, monitor, reconfigure and debug their networking appliances such as routers and switches, firewalls, and load balancers plus servers, endpoints and other devices. Incorporating state-of-the-art RMM technology, ProSight WAN Watch ensures that network diagrams are kept updated, copies and displays the configuration information of almost all devices on your network, monitors performance, and sends notices when potential issues are discovered. By automating complex management and troubleshooting activities, ProSight WAN Watch can cut hours off common tasks like making network diagrams, reconfiguring your network, locating appliances that require critical software patches, or isolating performance issues. Learn more details about ProSight WAN Watch infrastructure monitoring and management consulting.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring managed service that incorporates state-of-the-art remote monitoring and management techniques to help keep your IT system running at peak levels by tracking the health of critical computers that power your business network. When ProSight LAN Watch uncovers a problem, an alarm is transmitted automatically to your specified IT staff and your assigned Progent consultant so that any looming issues can be addressed before they can impact your network Learn more details about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small organization can have its critical servers and applications hosted in a secure Tier III data center on a high-performance virtual host configured and managed by Progent's IT support experts. With Progent's ProSight Virtual Hosting model, the client retains ownership of the data, the OS software, and the apps. Since the system is virtualized, it can be ported immediately to a different hosting environment without a lengthy and difficult configuration process. With ProSight Virtual Hosting, your business is not locked into one hosting service. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, maintain, retrieve and safeguard information about your IT infrastructure, procedures, applications, and services. You can quickly locate passwords or IP addresses and be alerted automatically about upcoming expirations of SSLs ,domains or warranties. By cleaning up and organizing your IT infrastructure documentation, you can eliminate as much as half of time thrown away looking for vital information about your IT network. ProSight IT Asset Management features a centralized repository for holding and sharing all documents required for managing your business network such as standard operating procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for gathering and associating IT data. Whether youíre making enhancements, doing regular maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the information you need when you need it. Find out more about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and low-cost way for small and mid-size businesses to get an unbiased evaluation of the health of their IT system. Based on some of the top remote monitoring and management (RMM) tools in the industry, and overseen by Progent's certified group of IT experts, ProSight Network Audits show you how well the deployment of your core infrastructure assets conform to industry leading practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide instant benefits such as a cleaner Active Directory (AD) system. Both versions also include one year of cutting-edge remote network monitoring and management. Benefits can include easier management, better compliance with government and industry security standards, more efficient utilization of network assets, faster problem resolution, more dependable backup and restore, and higher availability. See more about Progent's ProSight Network Audits network infrastructure assessment.
The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is a low-cost service based on a brief phone interview with a Progent information assurance consultant. The interview is designed to assess your organization's ability either to block or recover quickly after an assault by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you directly to gather information about your current security profile and backup platform, and Progent will then produce a written Basic Security and Best Practices Report document describing how you can apply best practices to deploy an efficient security and backup system that meets your company's requirements. For details, visit Progent's ProSight Ransomware Preparedness Report.
Special Consulting Services Offered by Progent
Progent can provide the services of world-class online consulting experts for special information technology projects. Progent's charges for ongoing consulting tasks are determined based on the level of expertise of the consultants required. Progent's experience with these important areas of information technology allows customers to execute critical initiatives within budget and on time. Progent's project-based remote engineering solutions include:
How Your Palo Alto Company Can Contact Progent's Online Service Professionals
Help Desk Call Center Expertise
Progent's Call Center support alternatives for businesses with environments based on Windows, Cisco, Apple macOS and OS X, UNIX, or Linux platforms include full-service Help Desk Call Center services, co-managed Helpdesk support services, and Helpdesk process consulting.
Progent's Standard Help Desk Services provide small businesses an end-to-end service desk solution that manages all aspects of remote Level 1 desktop support from service requests through trouble ticket generation, screen sharing, progress tracking, problem solving, and reporting. Progent provides help desk services at a substantial discount off Progent's normal desktop support rates, and Progent can provide the option of fast on-demand escalation to subject matter experts to handle challenging problems.
Progent's Help Desk consulting expertise can support you in building an efficient new Help Desk Call Center or improving your existing organization, evaluating or modifying Help Desk software to meet the particular requirements of your business, or providing temporary online personnel to reinforce your internal Help Desk team to handle unusually busy scenarios such as software transitions, major updates, or rolling out new applications.
Progent's Call Center staff of veteran network consultants provides your workers in Palo Alto California instant access to an effective support resource with years of background providing phone consulting and online troubleshooting for networks that incorporate Windows, Cisco, macOS and OS X, or UNIX/Linux technology. Progent's mission is to give the Help Desk Call Center the reputation as a solid driver of business efficiency, and Progent's policy is to resolve and not merely report IT issues.
- Applications Support: Education, Programming, and Problem Solving
Progent's Applications Experts Group offers online and in-depth engineering support and training in key business application areas that include ERP, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management. Progent also offers consulting, customization, and education for Microsoft business applications including CRM, Office Project, Microsoft Office 365 Word, and Office 365 Excel. To find out more information concerning Progent's expertise, custom programming, and education services, go to Progent's Business Application Experts Team.
- Unified and Automated Administration of Hybrid Cloud Environments
System Center 2016 centralizes and automates the administration of hybrid cloud networks through advanced integration with Windows Server 2016 servers, Windows 10 clients; cohesive management of heterogeneous environments that include various Linux distributions, Hyper-V and VMware; and expanded public and private cloud support such as closer integration with Intune for iPhone and Google Android smartphone administration plus built-in integration with Operations Management Suite for cloud-enhanced analytics. Progent's System Center 2016 consultants offer advanced remote and on-premises expertise for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can assist you to plan and install a new deployment of Microsoft System Center 2016, expand or optimize an existing one, migrate smoothly from a previous release of System Center, or debug your System Center environment.
- Online IT Infrastructure Monitoring Support
Progent can deliver businesses in Palo Alto California remote hybrid network monitoring by providing System Center 2016 Operations Manager expertise and System Center 2012 Operations Manager troubleshooting and support. Progent can configure SCOM to suit your environment so that your network maintenance is proactive and automated. By uncovering possible trouble spots before they cause downtime, system monitoring can minimize inconvenient and expensive service crises. Progent can also provide help with network monitoring tools such as Nagios and MRTG to diagnose UNIX, Linux, Solaris, or macOS and OS X environments, Windows systems, or networks powered by multiple OS platforms.
To get in touch with Progent about emergency phone-based support with Microsoft, macOS and OS X, or Linux/UNIX networks, visit Progent's Emergency Online Help, phone 1-800-993-9400, or see Contact Progent.
For organizations and new businesses in Palo Alto California, Progent's phone-based network support engineers can provide expert and economical system support the moment your organization has to have it. More than 15 years of offering remote technical assistance has earned Microsoft Partner status for Progent's team of engineers and has enabled Progent to acquire high-end troubleshooting capability and to fine tune online connectivity tools to repair network problems rapidly while eliminating the expense and lost productivity associated with on-premises support visits.
Even if your Palo Alto business deals with a local independent consultant or employs a full time IT staff that can deal with common network problems, Progentís Microsoft and Cisco certified consultants can still provide an easy and seamless virtual extension of your local resources for situations when your regular IT support personnel either don't have the availability or the expertise to deal with sudden system crises or especially complex integration projects.
Features of Progent's Online Computer Support for Palo Alto California
Progent's online help, remote repair, network security consulting, and network administration services offer offices in Palo Alto California unparalleled leverage for your IT budget. Whether you need occasional phone help and Internet-based network repair or ongoing Help Desk call center services and system management, Progent's experts can provide your office world class network support while allowing you to eliminate the cost and hassle of running a full-service in-house IT organization. Key features of Progent's online help services include:
- Immediate Telephone Contact with Microsoft Premier Support Specialists
Progent's staff of Microsoft-certified technicians can provide fast and economical expertise to companies in Palo Alto California and is also ideal for networks in geographic regions that have a limited supply of consultants with in-depth expertise supporting Microsoft's current line of server technologies. All Progent phone support staff have over 10 years of experience supporting Microsoft products. As a Microsoft Certified Partner support firm, Progent has the use of a broad range of Microsoft support tools, technical databases, and on-going training.
- Per Minute Billing to Reduce Costs
Progent offers online help on a minute-by-minute billing plan, so you are charged only for the support you receive. Progent has no minimum fee for online service and requires no monthly retainer for support services delivered during regular business hours. This keeps you from paying big invoices for quick repairs.
- Availability of Cisco Certified Network Infrastructure Experts
Progent's registered experts for Cisco offers help from on-staff professionals who have skill in designing, implementing, and troubleshooting networking environments powered by Cisco products. Progent can provide a Cisco Certified Internetwork Expert or CCNP to help you build fast, reliable, and secure infrastructure for fixed and mobile networking.
- Application Experts Team
Progent's basic consulting services consist of system integration, MS Exchange expertise, corporate security design, and Co-managed Help Desk services. Progent's Experts Team offers world-class consulting expertise for specific application areas. Support available from the Application Experts Team includes:
Microsoft Dynamics GP Consulting and Programming
Microsoft Office Project and Project Online Training
Microsoft Office 365 integration consulting
Office Excel and Microsoft Office 365 Excel Technical Support and Application Development
Office Word and Microsoft Office 365 Word Expertise
Business Information (BI) Reporting Development and Training
Power BI Integration and Training
UNIX, Linux and Solaris Support
MS SQL Server 2019 integration, Microsoft SQL Server 2017 migration, Microsoft SQL 2016 Application Design, and Microsoft SQL 2014 Application Development and Troubleshooting
Oracle Management and Software Development
MySQL Database Administration and Application Programming
Apple Mac Consulting
Amazon MWS Software Integration
By providing a full service centralized resource for IT generalists and application experts, Progent can tailor timely, cost-effective, and thorough information technology solutions that address the specific requirements of your business.
- State of the Art Online Connectivity Tools
Protected online access allows Progent's support professionals to see precisely what your users see. This makes it possible to produce quick solutions to problems that could otherwise require a costly personal visit. Sophisticated online connectivity tools and expert technicians together enable Progent to resolve most IT problems rapidly and economically. Progent is an industry leader in offsite troubleshooting and automated network tracking.
- Compatibility with Leading VPN Gateways
Progent can provide safe VPN connectivity for gateways from leading VPN vendors including Microsoft, Cisco, Sonicwall and CheckPoint. Secure VPN online connectivity allows the experts at Progent's Technical Response Center to access your network remotely without jeopardizing system security.
- 24-hour Service for High Network Availability
For companies with line-of-business applications, Progent can provide optional round-the-clock online support services. Combined with automated 24x7 network monitoring based on Microsoft Operations Manager 2007, this offering can help ensure high network availability.
- Help Desk Call Center
Progent's Help Desk support services are designed especially for budget-conscious businesses whose workers need immediate access to a Help Desk Call Center with expert telephone support and full escalation ability.
How Is Progent Different from Other Service Organizations?
Progent is a Microsoft Partner support firm and Progent's head count, range of technical background, refined support tools, and understanding of corporate IT enable companies to avoid the limitations associated with exclusive dependence on smaller service firms, independent freelance service providers, or limited in-house resources.
Progent adds value by providing:
How Does Our Company Begin Receiving Online Network Help from Progent?
- Best Practices
Progentís staff of Microsoft and Cisco Certified consultants average longer than ten years of real-world industry experience, at the front lines of IT service, performing a broad variety of IT tasks for an extensive mix of clients. Every Progent consultant shares a refined set of personal best practices which are combined into company-wide leading practices training that Progent instills in its support personnel. This ensures that you get not only world-class technical help, but also a consultant with field-tested approaches for using computer knowledge to solve real-world network problems rapidly.
- Value Pricing
Progent's pricing model is to bill for remote support and on-site help by the minute. Consequently, you pay exclusively for received support. Progent does not demand a more expensive rate for off-hours or urgent service, and within California or in regions where Progent offers on-premises support, Progent does not charge for travel time except for emergency support where on-site work is less than 4 hours. Also, Progent imposes no minimum charge and requires no retainer for services provided during regular working hours. Many service firms demand substantial minimum payments or charge for every fifteen minutes or longer. Progent's one-minute granularity avoids big invoices for quick solutions so you will not be forced to permit less critical problems to fester.
- Information Transfer
Progent practices knowledge transfer from Progent's support experts to customers. By teaching clients to handle problems that are within their comfort zone, Progent can concentrate on providing hard-to-find skills where Progent has few competitors. Companies who utilize familiar independent service providers or who maintain in-house IT staffs benefit when Progent passes on information about new technology and tested processes to make their IT environments more robust, protected, and efficient.
- 24x7 Network Monitoring with Microsoft Operations Manager
Progent is one of the few support companies to offer round-the-clock system tracking services powered by Microsoft System Center Operations Manager. Microsoft Operations Manager causes your network support to be anticipatory instead of reactive. By uncovering potential problems before they cause lost productivity, network monitoring can save your IT network from painful and costly service losses.
To get started with Progent's online help offerings or to learn more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for IT help, visit Immediate Online Support.