Progent offers national online technical support and consulting services for businesses who operate Solaris environments or whose IT systems feature a mix of Solaris and Microsoft Windows technology. Remote technical support offers optimum return for your information technology budget by protecting user efficiency and limiting the hours charged for computer repair services. Sophisticated remote support tools and experienced service specialists and consultants allow Progent to solve the majority of IT issues without wasting time and money by going to your location. In most of cases your IT issues can be remediated by telephone or via a mix of phone support and online connectivity. Progent can offer the services of Cisco CCIE infrastructure engineers and CISM and CISSP certified security specialists to help you with the most challenging network issues.
Progent offers cost-effective online access to an Oracle-certified MySQL administrator or application programmer and can assist businesses of all sizes to configure and manage MySQL in a dependable IT environment that offers advanced performance, expandability, and security. Progent also has experience assisting businesses port databases from an Oracle environment to MySQL.
Progent has a long background delivering a full-spectrum of online network consulting and urgent troubleshooting services to local governments and schools throughout the U.S. Progent is one of the pioneers in providing advanced online network support and has delivered network solutions to clients in every state. Online support eliminates travel costs and resolves issues faster than on-premises support.
Progent uses a sophisticated support reporting system that records and organizes complete documentation for all delivered services. Unlike some freelance consultants or small service firms who offer scant documentation or details of services done, each service delivered by Progent is accompanied by full documentation. Every Progent staff member has access to the service reports sent by every consultant to each client. The discipline of documenting and organizing support activity allows more effective support and avoids a variety of typical misfortunes such as when a support client is effectively held captive to a consultant who refuses to release vital service information.
For mid-size businesses looking for network consulting services, Progent can deliver a variety of alternatives including local service, remote assistance, phone-based Help Desk, 24x7 support with automatic system monitoring, emergency staffing, business relocation services, software programming, and expert consultation. For medium-size companies in California or other regions covered by Progent's onsite consultants, Progent provides expert in-person help for fixing network problems quickly and affordably.
Progent can help your business to design a migration to Teams from Skype for Business or Lync Server and install, administer, and troubleshoot a cloud or hybrid implementation of Teams. Progent can assist you to connect Teams with Microsoft 365 apps, Exchange, SharePoint, and your PSTN gateway.
Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) solution that utilizes cutting edge behavior-based machine learning technology to guard endpoints as well as servers and VMs against new malware attacks such as ransomware and email phishing, which routinely evade traditional signature-based anti-virus tools. ProSight ASM protects on-premises and cloud resources and offers a unified platform to address the entire threat progression including protection, identification, containment, remediation, and forensics. Top features include single-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against new threats.
Progent can help you in all facets of your upgrade to Exchange Server 2016 including planning high availability infrastructure for an on-premises, cloud-based or hybrid deployment; CAL licensing compliance for Exchange 2016 Server and Windows Server 2012 R2+; moving mailboxes; Hyper-V virtualization strategy; specifying storage capacity required for your VMs, databases and log files; setting up HLB for fault-tolerant CAS services; designing, building and validating Exchange and Windows Servers and DAG groups; setting up collaboration with SharePoint Server or SharePoint Online; updating your firewall; resolving SSL issues; providing client remediation with Office desktop or Microsoft Office 365; and setting up Outlook on the web (formerly Outlook Web App).
Progent's Microsoft-certified consultants have over a decade of experience planning, implementing, optimizing and fixing System Center Operations Manager environments and can provide companies of all sizes expert online or onsite consulting services for SCOM 2012. Progent can assist your company to plan an architecture for SCOM 2012 servers that delivers the performance and resilience required to monitor your IT resources efficiently, whether your datacenters are onsite, in the cloud, or a mixed solution. Progent can also assist you to install and customize SCOM 2012 management packs based on leading practices for monitoring network infrastructure and both Microsoft and 3rd-party applications and services. In addition, Progent can deliver responsive remote or on-premises troubleshooting to help you to fix serious problems detected by Microsoft SCOM 2012.
Progent's Private Cloud Hosting outsourcing offers comprehensive hosting of a small or mid-size organization's servers in a solution that delivers the maximum level of availability and expandability and is in addition easy to migrate to any data center. Progent's Private Cloud Hosting services are based on proven virtualization architectures that enable small and midsize companies with multi- platform environments to economize dramatically on the costs of capital equipment, system support, and IT management while achieving enterprise-class fault tolerance and an unmatched degree of vendor flexibility.
Server proliferation puts pressure on network budgets and administrative resources. Server reduction via a virtual infrastructure offers lower total cost of ownership of hardware and faster ROI, more leveraged use of physical computers, simplified operations, increased network availability, and easier management. Typical usage scenarios for virtual servers include resource consolidation, economical platforms for mission-critical legacy software based on outdated operating systems, and affordable isolation of software development or evaluation environments from production systems.
Progent offers the support of certified engineers and seasoned software developers, database administrators, project managers, network infrastructure architects, disaster recovery/business continuity planning specialists, and security professionals to assist your business to assess the likely benefits of Microsoft SQL Server 2012 for your business, install test systems at your datacenter or at Progent's lab, plan and execute out an efficient migration to SQL Server 2012 from earlier releases of SQL Server or from legacy database solutions, and define an efficient and secure IT infrastructure that lets you realize the full business benefit of Microsoft SQL Server 2012.
In performing IT tasks for enterprise clients, Progent follows a structured methodology based on defined milestones so as to meet budgetary, scheduling and engineering targets while reducing business disruption. Progent's Enterprise Services Methodology follows industry project management procedures based on the best practices described by the Microsoft MSF methodology which includes requirements definition, architecture proposals, pilots, design adjustments, and expert implementation. All facets are recorded to make available a comprehensive description of IT services performed and to help in downstream system maintenance.
Progent’s team of Microsoft and Cisco Certified consultants average more than ten years of hands-on industry experience, in the trenches of IT support, performing a wide range of IT tasks for a large array of businesses. Every Progent support professional shares a proven set of personal best practices which are combined into shared best practices training that Progent teaches its support personnel. This ensures that you get not just world-class IT skills, but also a consultant with field-tested methods for applying technical knowledge to solve actual IT problems efficiently.
Palo Alto Networks PA-3200 Series Firewalls Security Firms
Progent's Wi-Fi consultants can help you to deploy Cisco Wi-Fi controller appliances to manage and monitor Wi-Fi networks of all sizes. Progent can help you to administer and troubleshoot your existing Cisco-based Wi-Fi solution or implement an efficient migration to Cisco's modern wireless controller technology.
Infor CloudSuite Industrial, formerly known as SyteLine, is an ERP platform that incorporates more than 25 years of experience assisting manufacturing and distribution companies to manage complex supply chains and improve the efficiency of key business processes to bring products to market quickly and meet customer commitments consistently. Progent can provide the expertise of an ERP specialist with more than 20 years of background with the Infor CloudSuite Industrial/SyteLine product family. Progent can provide remote or on-premises consulting that can range from as-needed advice to end-to-end solution design and project management outsourcing or co-sourcing. Sample consulting services available from Progent for CloudSuite Industrial/SyteLine include implementation, migration, process improvement, customization, Configure/Price/ Quote, web site integration, debugging, ETL, Office 365 integration, disaster recovery planning, and DBA services.
Microsoft Windows Server 2008 R2 offers outstanding levels of performance, protection, fault tolerance, scalability, and versatility that accelerate output of on-site, branch office, and mobile workers. Progent's Microsoft-certified experts can deliver affordable remote consulting, troubleshooting, and training services to assist you to plan, implement, and maintain Windows Server 2008 R2 to add significant strategic value to your network.
Progent's Microsoft-certified information technology experts can provide Windows Server 2016 migration consulting to assist organizations of any size to design and carry out a smooth move to Windows Server 2016 and Hyper-V 2016 based on a local, cloud-centric, or hybrid architecture. Progent can help you to evaluate the business value of Windows Server 2016 for your environment and can help you with any aspect of designing, configuring, managing or troubleshooting your Windows Server 2016 and Windows Hyper-V 2016 ecosystem. Progent can assist your organization to benefit from the many innovative disaster recovery and information assurance capabilities of Windows Server 2016 and Hyper-V 2016 like Windows Containers, Shielded Virtual Machines to protect against compromised administrators, Credential Guard and Remote Credential Guard, JIT Privileged Access Management, VM software load, Storage Replica, plus multi-domain clusters.
Progent practices information transfer from Progent's support experts to clients. By teaching customers to handle problems that are within their comfort zone, Progent is able to concentrate on providing high-value services where Progent has little competition. Medium-size businesses who utilize trusted freelance consultants or who employ internal IT personnel benefit when Progent transfers knowledge about new technology and proven methodologies to make their networks more robust, protected, and efficient.
Progent's UNIX platform consulting services provide small companies and developers help with managing and maintaining UNIX, Linux or Solaris environments that coexist with Microsoft-based networks. Progent can give your business access to UNIX consultants, support professionals certified by Microsoft and Cisco, and security specialists with CISM certification. This broad range of expertise offers you a convenient single source to help you build and maintain a secure and reliable mixed-platform network and communications infrastructure that supports UNIX and Microsoft coexistence by combining Windows with popular variants of UNIX including Apple macOS and OS X, Sun Solaris, AIX, HP-UX, Berkeley UNIX (BSD), SCO and Silicon Graphics IRIX (SGI/IRIX or major Linux platforms including RedHat Linux, SuSE, Debian GNU/Linux and Mandrake.
Progent can help businesses of all sizes to follow best practices to configure System Center 2012 Virtual Machine Manager hosts, networking, storage systems, and libraries; plan, deploy, and administer private clouds, VMs, and services in SCVMM 2012; and integrate SCVMM 2012 with SCOM 2012 for enterprise-class monitoring. Progent can help your business to migrate from an earlier edition of System Center Virtual Machine Manager or from a third-party virtualization management system, and Progent can help you to enhance and repair your existing SCVMM 2012 environment to make sure you realize the highest possible business value.
Progent's certified engineers can assist your company to test Windows 7 to verify application compatibility and to determine its performance and reliability running in your environment. Progent's consultants can also show you how to estimate the likely business benefits of moving to Windows 7. If you decide that Windows 7 fits your business strategy, Progent can assist your IT organization to design and execute a smooth migration to Windows 7 from a previous version of Microsoft Windows.
Dynamics GP software includes analytics and reporting capabilities that allow you to track all business processes, sales and expenses, and market trends with integrated drill-down, inquiry, and reporting capabilities. Progent's Microsoft Dynamics GP/Great Plains reporting support expertise can help you create reports that allow you to analyze your business more completely, turning uncooked data into useful business information. Progent is able to enhance your reporting and analytics by providing Crystal Reports expertise, FRx support, and Microsoft Excel assistance. In addition to delivering reporting help, Progent can supply Microsoft .NET consulting, Microsoft SQL Server help, and application design with VBasic, XML and other tools in order to deliver specialized business application development and web commerce solutions that work transparently with Dynamics GP/Great Plains.
Progent is committed to knowledge transfer from Progent's support experts to customers. By teaching clients to handle technical issues that are within their comfort zone, Progent can focus on offering hard-to-find skills where Progent has few competitors. Small businesses who work with familiar independent consultants or who maintain internal IT personnel benefit when Progent transfers information about new technology and proven processes to make their IT environments more robust, protected, and efficient.
Progent's ProSight Virtual Hosting service provides complete hosting of a small company's servers in an environment that delivers the maximum level of dependability and scalability and is in addition simple to transfer to any data center. ProSight Virtual Hosting options are built on mature virtualization architectures that enable small and midsize companies with mixed- platform IT systems to economize significantly on the expense of capital equipment, infrastructure maintenance, and IT management while achieving world-class fault tolerance and an unprecedented degree of vendor flexibility.
Progent's Wi-Fi VoIP phone configuration experts offer remote and onsite assistance to help you create and administer a Cisco wireless IP phone solution by providing services that can range from debugging the set up of a wireless IP phone or AP to providing comprehensive project management outsourcing or co-sourcing services for updating the Wi-Fi infrastructure of an entire campus.
Progent's UNIX platform consulting services provide small companies and developers help with managing and supporting UNIX, Linux or Solaris systems that coexist with Microsoft-based networks. Progent can give your organization access to UNIX experts, support professionals certified by Microsoft and Cisco, and security specialists with CISM certification. This broad array of expertise provides you with a convenient single source to show you how to create and manage a secure and reliable mixed-platform network and communications environment that allows UNIX and Microsoft coexistence by combining Windows with popular versions of UNIX such as Apple macOS and OS X, Solaris, IBM AIX, HP-UX, BSD, SCO and SGI/Irix or major Linux platforms including RedHat, SuSE, Mandrake, Debian-GNU and Slackware.
Progent's Juniper-authorized network consultants can help your company to design and deploy Juniper Firewall and VPN platforms, optimize and support your network infrastructure, and upgrade efficiently from outdated products to current releases. Progent's Junos OS engineers can provide support for Juniper's premier network operating system to help your business to simplify the administration and strengthen the protection of your Juniper VPN appliances and firewalls. Progent also has extensive experience supporting Juniper's NetScreen OS and ScreenOS software platforms and can help you maintain environments that incorporate a mix of Juniper's OS platforms.
Progent's Microsoft-certified Forefront TMG and ISA Server 2006 consultants can assist you to design, deploy, and support an implementation of Forefront TMG or ISA Server 2006 on your network that provides the firewall protection, performance and manageability that your business requires.
Progent's certified information technology consultants offer Windows Server 2016 migration consulting to assist businesses of all sizes to design and implement a smooth move to Windows Server 2016 and Hyper-V 2016 based on an on-premises, cloud, or hybrid deployment model. Progent can assist your company to evaluate the benefits of Windows Server 2016 for your enterprise and can help you with any facet of planning, deploying, administering or debugging your Windows Server 2016 and Windows Hyper-V 2016 ecosystem. Progent can assist your organization to benefit from the many new disaster recovery and security features of Windows Server 2016 and Hyper-V 2016 such as Windows Containers for isolating applications, Shielded Virtual Machines to protect against compromised administrators, Credential Guard, Just In Time (JIT) Privileged Access Management, VM software load, Storage Replica for zero-data-loss disaster recovery, plus multi-domain clusters.
If you are an information technology engineer with technical support expertise, joining Progent and working for our customers will expand your abilities through interaction with our staff of mutually supportive, world-class consultants. Progent's commitment to offering IT expertise and technical help to small and midsize companies will give you the opportunity to consult in depth with business leaders and contribute tangibly to the growth of dynamic companies. In addition, Our virtual office network offers the most advanced tools for off-site support and wireless connectivity to help you to deliver fast solutions when you take on business-critical problems.
Progent offers the support of CISM Certified security consultants. The Certified Information Security Manager (CISM) committee defines the core capabilities and worldwide standards of performance that information security managers are expected to master. It gives executive management the confidence that those who have earned their CISM certification possess the experience and knowledge to deliver effective security management and consulting services.
Palo Alto Networks PA-3000 Series Firewalls Security Tech Services
Progent's Microsoft-certified consulting experts have over a decade of background designing, implementing, enhancing and fixing System Center Operations Manager environments and can provide companies of any size advanced remote or on-premises consulting support for System Center 2012 Operations Manager. Progent can assist you to plan a topology for Microsoft SCOM 2012 servers that provides the performance and resilience needed to watch over your datacenter efficiently, whether your infrastructure are on-premises, in the cloud, or a mixed solution. Progent's SCOM consultants can also help you to install and set up System Center 2012 Operations Manager management packs based on best practices for monitoring network fabric and Microsoft and third-party applications and services. In addition, Progent can provide fast online or on-premises troubleshooting to assist you to remediate serious problems uncovered by Microsoft SCOM 2012.
Progent's Data Center engineers can show you how to find fault-tolerant data centers that match the particular requirements of your company. High availability Internet Data Centers are especially attractive to small businesses due to of their affordability and convenience in comparison to taking a do-it-yourself approach. Attempting to build an on-site data center that offers even a minimum level of fault tolerance is too costly for most small companies. Progent can show you how to get all the benefits of non-stop data centers and fault tolerant colo sites by offering a complete range of consulting and maintenance services.
Progent's Juniper-certified network engineers can help you utilize Junos OS and the Junos platform of network management applications to configure, administer, and monitor Junos-powered devices; migrate to the Junos OS operating system from other Juniper software platforms such as ScreenOS; and upgrade your Juniper routers, switches, and gateways to the latest version of Junos OS.
Palo Alto Networks PA-7000 Series Firewalls Security Organizations
Progent’s Wireless Site Survey helps you to design and implement a wireless network customized for your environment, offering your business a wireless solution that delivers the reception, speed, load-handling capability, Quality of Service, data protection, and roaming capability your business needs. Progent's Wireless Site Survey services are offered either as an economical remote service or as a more comprehensive onsite service.
Progent's certified Internet Security and Acceleration Server consultants have extensive experience developing Microsoft-based security solutions for information systems with many sites, mobile users, and line-of-business eCommerce applications. A Progent ISA Server consultant can help your small or mid-size business design and implement a configuration of ISA Server 2004 that supports your IT protection requirements without restricting your productivity.
Microsoft CRM helps mid-market companies nurture profitable client interactions. Built-in Sales and Customer Service components enable employees to share information to help improve sales success and deliver steady, efficient customer service. Progent can configure the optimal network infrastructure, including local and offsite wireless connectivity, to back MS CRM, and Progent's Experts Team can provide your small business with a certified MS CRM professional who can show you how to integrate Microsoft Dynamics CRM with your marketing or customer service data.
E-Mail Guard is Progent's affordable antispam and virus protection managed service that offers small companies world-class defense against spam, viruses, directory harvesting, and other varieties of email-borne attacks on IT systems. E-Mail Guard is based on Postini's Perimeter Manager, a comprehensive library of web-managed anti-spam and virus protection services that stop email assaults before they can penetrate the corporate firewall. Perimeter Manager also allows administrators track and manage their email systems, regardless of server platform, hardware technology, or data center location.
Stealth penetration testing is a key part of any overall IT system security plan. Progent’s security professionals can run thorough penetration tests without the knowledge of your company's in-house network support staff. Unannounced penetration testing shows whether existing security defense tools such as intrusion incident warnings and event log analysis are correctly configured and actively monitored.
If you have a small business IT system with 10 to 50 desktop users, Progent's IT outsourcing services save your company from dependence on single freelance consultant while giving you affordable and reliable access to high-quality technical support. By providing IT support service when you need it, providing specialized knowledge for critical applications, offering unique services such as 24x7 server monitoring, and billing only for support you receive, Progent offers you an economical solution for maximizing the productivity and profitability of your small business information system. Progent is the smart way for small businesses to create and maintain a reliable and secure IT network and to have quick access to the experienced support ordinarily available only to businesses who can afford a sizeable in-house IT organization.
Progent can deliver a wide range of cost-effective support services to assist your business to deploy, integrate, troubleshoot, and administer workstations and laptops based on Windows, Apple macOS and OS X, or popular versions of Linux. Progent can offer onsite or remote help for single computers or notebooks or work with your business to design and implement a company-wide rollout of new or revised OS platforms and applications. Progent can also supply engineers and technicians to help your company to plan for and implement a company move or consolidation organized to cause minimal interruption to your business.
Microsoft Dynamics GP 2010 accounting is a full-featured business management solution that unifies data and operations across your company, interfaces easily with other solutions, and brings together workers, customers and suppliers regardless of time or location. Designed for small to mid-size companies, Microsoft Dynamics GP 2010 and Microsoft Dynamics GP Version 10.0 deliver functionality for financials, management reporting, project management, inventory and order processing, eCommerce, HRM, customer relationship management, field service, manufacturing, retail, and web-based business services. Progent can show you how to set up and manage a robust, protected computer and network environment to support Microsoft Dynamics Great Plains, and can give you access to expert Great Plains professionals to help your business exploit the full power of Microsoft Dynamics GP/Great Plains 2010.
Progent's productive atmosphere will allow you to become a more capable consultant by improving your information technology skills and increasing the satisfaction of your clients. Progent delivers this promise by recruiting the top professional experts for you to operate with, providing a state-of-the-art system infrastructure, running proprietary software tools to deliver the highest quality of support, and by optimizing our business structures for finding and maintaining customers.
Configuration Manager automates application and device deployment across multiple sites, centralizes compliance settings management, inventories network assets, protects against corporate data leakage, provides health monitoring, allows secure end-user self service, and offers a common point of control for administering multi-OS networks running on-prem, cloud-centric, or hybrid deployment models. Progent's Microsoft-certified SCCM consulting team and Azure cloud specialists can assist you with any aspect of designing, implementing, using and troubleshooting a SCCM solution for on-premises, cloud-based, or hybrid networks.
Lync Server 2010 supports Instant Messaging, Real Presence, voice/video conferencing, desktop sharing, as well as IP-based and traditional PSTN voice communication. Microsoft Lync 2010 can extend the capability of Exchange Server, SharePoint Server and Office desktop or cloud-based Office 365 and streamlines administration via integration with Windows AD. Lync 2010 can also reduce capital and operational costs by doing away with Voice-over-IP equipment and subscription fees, PBX systems, or legacy video conferencing technology. Progent's Microsoft-certified unified communications consultants can provide remote and onsite support to help you to manage and troubleshoot your current Lync 2010 deployment or assess the benefits of migrating from Lync Server 2010 to Skype for Business, which is the renamed and revamped release of the product. Progent can also help you to plan and execute a smooth Skype for Business migration.
Palo Alto Networks PA-3200 Series Firewalls Technology Consulting
Progent has a long background providing a broad range of online network consulting and emergency troubleshooting services to local governments and school districts throughout the U.S. Progent is one of the pioneers in providing expert online network support and has delivered IT solutions to organizations in every state. Remote support saves travel costs and resolves issues faster than onsite service calls.
Palo Alto Networks PA-220 Series Firewalls Network Intrusion Penetration Testing
Progent's Microsoft-Certified SQL Server consultants offer an array of support services to help small businesses to design, configure, administer, and troubleshoot MS SQL 2008 solutions so that they gain the optimum business advantage from this state-of-the-art RDBM platform. Also, Progent offers help with system infrastructure, enterprise-wide protection, and custom software development to optimize the strategic advantage of your IT network.
Microsoft Mac Office allows Mac users to receive the benefits of the world's most familiar office productivity applications. Progent's Apple-certified Mac consultants can show you how to configure Mac Office on a multi-vendor environment combining Apple OS X and Windows computers so that Macintosh users can access the latest features in Word, Excel, PowerPoint and Entourage for Mac in order to share information and network resources with colleagues who run Microsoft Windows. Progent's consultants have expertise with both Apple Macintosh and Windows platforms and can provide service for environments that mix Mac with Windows systems with complete resource sharing, or environments which carefully restrict sharing between Apple Mac and Windows users.
Progent can provide a wide array of low-cost remote and onsite consulting services to help you to install, administer, and troubleshoot desktops and mobile devices powered by Microsoft Windows, Apple macOS/OS X, Apple iOS, Google Android, or Linux.
Progent's certified failover clustering consultants can help you to assess the advantages of deploying Microsoft Windows Server 2012 clustering technology to build a powerful fault-tolerant/disaster recovery solution, assist you to design and install a Windows Server 2012 system, deliver online and on-premises consulting expertise and technical support for failover clusters composed of physical servers or virtual machines, and show you how to automate the administration of failover clusters.