Progent's Network Call Center Outsourcing Support Services for desktop support are intended especially for small organizations who need immediate access to a Help Desk Call Center with professional telephone support and effective escalation capability but who have to operate within a limited information technology budget. Key components of Progent's Help Desk Outsourcing Support Services are Help Desk Phone Support, Optional Remote Access Support, System Evaluation, Problem Prioritization, Virtual Helpdesk Support, Per Minute Billing, and Helpdesk Software Selection and Integration.
Progent's Microsoft certified consultants can help you design and deploy an efficient in-place Microsoft Exchange 2003 migration plan that avoids productivity downtime, simplifies long-term service demands, and makes your Exchange Server 2003 easy to manage. For complicated multi-server or multi-site migrations, Progent has the knowledge and experience to finish your move rapidly and economically. Progent's Microsoft Exchange Server 2003 support, repair, and consulting services include assistance with the configuration of outside vendor enhancements of Microsoft Exchange Server 2003 that are in keeping with your business needs.
Microsoft SQL Server 2014 incorporates major enhancements in key areas including performance, uptime, compliance, and cloud integration. Microsoft SQL Server 2014 is the first version of Microsoft SQL Server that incorporates in-memory technology that operates seamlessly across all types of applications including Online Transaction Processing, data warehousing, and business analytics (BI). Progent's Microsoft-certified SQL Server 2014 consultants can deliver efficient remote and onsite consulting services that include planning, deployment, administration, troubleshooting, and software development services to enable organizations of all sizes to achieve fast return from their SQL Server 2014 investment.
Lync 2013, renamed Skype for Business, enables organizations of any size to create a centrally managed and protected communications ecosystem that supports a Bring-Your-Own-Device computing style with IM, real-time presence, audio/video and web meetings with application sharing and whiteboard, and both IP-based and PSTN calling enabled for a broad assortment of stationary PCs and handheld endpoints. Progent's Microsoft-certified Lync Server 2013 experts and network integrators can assist you to evaluate the advantages of Lync 2013, design an in-house, cloud-based (with Microsoft Lync Online) or mixed model appropriate for your present and long-term goals, deploy Lync 2013 in a way that expedites your return on investment, and deliver live online and onsite training to your IT staff and users. Progent offers in-depth expertise in critical components of a Lync Server 2013 deployment including Windows Server, SQL Server and Exchange Server, and Progent can help you to combine Lync 2013 with key Microsoft Office and Office 365 applications including Outlook clients and PowerPoint.
Progent's Juniper-certified network engineers can assist your organization to design and carry out the installation of Juniper J Series firewall/VPN routers, configure security policies and fault-tolerant redundancy, and provide ongoing technical consulting and troubleshooting services.
Progent's ProSight Enhanced Security Protection managed services deliver economical multi-layer security for physical and virtual servers, workstations, mobile devices, and Microsoft Exchange. ProSight ESP utilizes adaptive security and modern behavior analysis for round-the-clock monitoring and responding to cyber assaults from all vectors. ProSight ESP provides firewall protection, intrusion alerts, device management, and web filtering through leading-edge tools packaged within one agent managed from a unified console. Progent's security and virtualization experts can help you to design and configure a ProSight ESP environment that addresses your company's unique requirements and that helps you achieve and demonstrate compliance with government and industry data protection standards. Progent will assist you specify and implement security policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alerts that call for urgent action. Progent's consultants can also assist you to install and verify a backup and disaster recovery solution such as ProSight Data Protection Services (DPS) so you can recover rapidly from a potentially disastrous cyber attack such as ransomware.
With the Catalyst line of switches for small and medium-sized companies, Cisco enables organizations to realize the full advantages of adding intelligence to their networks. Cisco's switching technology makes it possible to enable features that make your IT network highly available to handle real-time requirements, scalable to support growth, secure enough to protect restricted data, and designed for prioritizing and managing all traffic to streamline system operations. Progent's CCIE and CCNP certified engineers can show you how to pick out and integrate Catalyst switches that make sense for your business. In addition, Progent's CISM and CISA certified security consultants can show you how to create a strategic security policy and configure Cisco Catalyst switches so they help support your security policies. Catalyst switches that Progent supports include Cisco's Catalyst 2940 switches, Cisco Catalyst 3560 switches, Catalyst 4948 switches, and Cisco Catalyst 6500 switches.
Progent's certified Microsoft Windows 2000 consultants can help you enhance the capability of your current Windows 2K Servers and can streamline network administration, provide tech support and troubleshooting, and enhance security. Progent can also show you how to design, justify, and execute a strategy to migrate from Windows Server 2K to Windows Server 2003. Progent is experienced in setting up test installations to eliminate the obstacles associated with moving to Windows Server 2003 by uncovering potential hardware and software compatibility problems.
Progent's Microsoft-certified consulting experts have more than a decade of background designing, deploying, enhancing and troubleshooting SCOM solutions and offer companies of any size expert remote or onsite consulting support for Microsoft SCOM 2012. Progent can help you to plan an architecture for Microsoft SCOM 2012 servers that provides the responsiveness and availability required to monitor your IT resources efficiently, whether your datacenters are on-premises, cloud-based, or a hybrid environment. Progent's SCOM consultants can also assist you to install and set up System Center 2012 Operations Manager management packs based on best practices for monitoring network infrastructure and Microsoft and 3rd-party applications and services. In addition, Progent can provide fast online or onsite troubleshooting to help you to remediate critical issues uncovered by System Center 2012 Operations Manager.
The server cluster feature set incorporated into the Datacenter and Enterprise versions of MS Windows Server 2008 is dramatically redesigned to simplify the deployment, setup, and management of clusters that provide improved levels of network dependability, security, efficiency, and versatility. New or improved capabilities include cluster verification, easier configuration and deployment, unified cluster administration, new cluster infrastructure for increased uptime, hardened security and quorum structure, minimization of failure points, more disk and memory capacity, and improvements for geographically dispersed clusters. Progent's clustered server consultants can help your company assess the advantages of Windows clustering, design and implement an installation, train your IT personnel to administer your cluster environment, deliver continuing consulting and support services, and produce and test a business continuity procedure.
Progent’s computer outsourcing services for small companies feature designing 2003 Server, .NET Server, and Microsoft BackOffice systems, coordinating upgrades to Microsoft Windows XP, Windows Server 2003, Active Directory, and Exchange 2003 Server, Help Desk services, remote and on-premises repair, fixing stubborn IT issues, and producing a comprehensive security strategy. Progent can help you maximize system reliability and throughput via zero-downtime configuration, resilient network architecture, and proactive server monitoring. Progent also provides project management help for large-scale migrations and can assist with needs definition, resource inventory, bill of materials production, vendor qualification, purchasing coordination, and professional documentation. Progent’s IT outsourcing service also features education for office productivity software such as Microsoft Office XP.
Progent’s Microsoft-certified engineers can assist you to update your desktops from 32 to 64 bits. Progent can help your company to calculate the costs and benefits of upgrading to 64-bit desktop computing, design an efficient upgrade process that reduces operational disruptions, and deliver economical, professional online support to assist you to install 64-bit desktop operating systems and application programs on your existing computers.
Progent's team of application experts can provide advanced support, custom development, integration help, and online training for leading business applications that address key areas including ERP, general accounting, business reporting, web commerce application development, and the MS Office family of business productivity software. As a Microsoft Partner with years of background delivering advanced consulting and troubleshooting support remotely, Progent can help clients anywhere in the United States to save the lost productivity and expense associated with travel and on-site visits without compromising the high quality of technical support.
Progent's Private Cloud Hosting outsourcing offers complete hosting of a small company's servers in an environment that delivers the highest degree of dependability and expandability and is in addition easy to move to any data center. Progent's Private Cloud Hosting and Management options are built on mature virtualization platforms that enable small businesses with multi- platform IT systems to save significantly on the costs of capital investments, system support, and network administration while benefiting from world-class fault tolerance and an unprecedented degree of vendor independence.
Progent has a long background delivering a broad range of online IT consulting and urgent repair services to local governments and schools across the U.S. Progent is one of the pioneers in delivering advanced online IT consulting and has delivered network solutions to clients in all 50 states. Remote support eliminates travel expenses and resolves problems more quickly than onsite support.
Progent can assist businesses of all sizes to move any part of their network infrastructure to the Microsoft Azure cloud. This can streamline IT administration and lower equipment investments. Microsoft Azure includes a comprehensive library of cloud services and Progent can assist you to evaluate the advantages and restrictions of different cloud computing models you can use with Azure. Progent can show you how to manage cloud-based or hybrid cloud and on-premises apps and network infrastructure and ensure that you sidestep the typical errors small organizations make when moving to a public cloud. Progent can show you how to configure cloud servers on Azure Virtual Machines, utilize VHD storage with Azure Storage, handle user identity with Azure Active Directory, and build transparent backup mechanisms with Azure Backup. Progent can also show you how to configure perimeter firewalls and IPsec VPN tunnels and also to manage iPhones and iPads and Android handhelds.
Small to middle size businesses can now get all the advantages of Microsoft System Center Operations Manager and also have quick access to Progent’s Microsoft Certified network consulting professionals. With Progent's affordably priced network support programs, small and midsize organizations can select a basic Microsoft System Center Operations Manager-based co-sourcing package with network monitoring, reporting, Help Desk and remote service or a complete round-the-clock outsourcing solution. Progent offers expertise in System Center Operations Manager to offer small company networks world-class reliability, protection, and performance.
Progent's Citrix-certified experts can assist you to design, implement, manage, and support a virtualized Windows application delivery and management solution built on XenApp. Progent's Cisco-certified CCIE network consultants can help you optimize your infrastructure for distributing server and client-side applications, and Progent's datacenter support consultants can help you to manage and maintain a remote datacenter that features high availability, enhanced security, and fast recovery.
Progent's certified IT consultants offer Windows Server 2016 integration consulting services to help organizations of all sizes to plan and carry out an efficient move to Windows Server 2016 and Windows Hyper-V 2016 based on an on-premises, cloud, or hybrid architecture. Progent can help your company to assess the business benefits of Windows Server 2016 for your enterprise and can help you with any aspect of designing, deploying, administering or debugging your Windows Server 2016 and Hyper-V 2016 solution. Progent can help your organization to take advantage of the many innovative disaster recovery and information assurance features of Windows Server 2016 and Hyper-V 2016 like Windows Containers, Shielded Virtual Machines, Credential Guard and Remote Credential Guard, Just In Time (JIT) Privileged Access Management, VM load balancing, Storage Replica, plus workgroup and multi-domain failover clusters.
ProSight LAN Watch is Progent’s server and desktop monitoring service that uses state-of-the-art remote monitoring and management techniques to help keep your IT system operating at peak levels by tracking the state of critical assets that drive your IT network. When ProSight LAN Watch uncovers a problem, an alarm is sent immediately to your specified IT management staff and your assigned Progent consultant so all potential issues can be resolved before they can disrupt productivity.
Exchange 2013 incorporates significant improvements to the capabilities of its predecessor Microsoft Exchange 2010 and delivers powerful new features plus a revamped architecture. These improvements favorably impact vital IT areas such as manageability, availability, compliance, operational costs, collaboration, extensibility, throughput, compatibility, and the user experience. Progent's certified Exchange Server 2013 consulting professionals can help you evaluate the potential business benefits of migrating to Microsoft Exchange Server 2013, create an efficient test and rollout strategy, and train your IT team to manage your Microsoft Exchange Server 2013 solution. Progent also offers ongoing remote support and management services for Microsoft Exchange Server 2013.
Office 365 Exchange Online allows you to use cloud-based virtual machines, mailboxes and other Exchange components to reduce hardware costs and management hassle. You can deploy Exchange Online to run all your Exchange mailboxes, or you can run a hybrid solution that incorporates on-premises as well as cloud-hosted mailboxes. Progent's Microsoft-certified consultants offer budget-friendly remote support to assist your organizations to evaluate the benefits of Office 365 Exchange Online, plan a network topology that makes sense for your business needs and budget, implement a non-disruptive move from your current Exchange organization to one that includes Exchange Online, train your IT team and end users, and deliver ongoing consulting and troubleshooting.
Progent is a Microsoft Certified Partner with accredited competencies that include Advanced Infrastructure Solutions. Microsoft Certified Partners represent the elite organizations who receive the highest customer satisfaction and enjoy the tightest working relationship with Microsoft. The knowledge, skills, and commitment needed to achieve the status of Microsoft Certified Partner benefits Progent's customers by allowing Progent to offer your business more complete technical solutions for your information network.
Progent's Palo Alto Networks firewall experts can show you how to select, deploy, and manage Palo Alto Networks PA-Series firewalls to create a next-generation cybersecurity environment that extends across your on-premises and cloud-based assets and guards all users at any location with any device.
SSL VPN makes it possible to establish a secure Internet connection between an enterprise network and virtually any remote computer without the need for pre-installed client software. Progent's Juniper-certified consultants can help you design, manage, and troubleshoot SSL VPN solutions based on Juniper's AS Series of remote access appliances.
Microsoft Virtual Server, run on the Microsoft Windows Server 2003 operating system and based on software first developed by Connectix, provides the power necessary to accomplish hardware reduction, software upgrade, and server quarantine tasks through virtualization technology in an enterprise-class computing network with high expandability, manageability, and fault tolerance. Microsoft has aimed Virtual Server at businesses wishing to enhance operational efficiency in application development and testing, migration from legacy line-of-business software, and server consolidation. Progent's skilled Virtual Server experts can help your IT staff to assess and deploy Microsoft Virtual Server 2005.
Progent's Microsoft-certified experts can provide a range of technical services to assist companies of all sizes to install, administer, and support networks that incorporate workstations, laptops, tablets, or Windows phones based on Windows 8.1. For enterprises, Progent's experienced project management consultants can help create testing environments to evaluate Windows 8.1 and develop and implement Windows 8.1 migration plans based on proven methodologies.
Colocation sites allow businesses to share enterprise-class data centers for housing computer equipment that supports vital applications and services. Progent's Microsoft and Cisco certified consultants can help your company with all aspects of your colocation strategy including choosing and migrating to a colocation facility, designing system topology, defining hardware, on-premises and on-line troubleshooting, setting up remote system management, and education your IT personnel.
Progent's Microsoft-Premier SQL consultants offer a range of services to help small companies to plan, implement, manage, and troubleshoot Microsoft SQL 2008 systems in order to receive the maximum strategic benefit from Microsoft's advanced relational database platform. In addition, Progent can provide expertise for network architecture, company-wide protection, and custom software development to optimize the business advantage of your information network.
Progent wants to hire staff-level, results-driven Microsoft certified consultants with MCSE credentials; Cisco accredited network engineers who have Cisco CCDP or CCIE certification; security consultants with CISSP or CISM or comparable security certification; and advanced network architecture experts with experience in mobile access, wireless networking, high uptime, disaster recovery, data protection, and VMware. Progent also is looking for professionals to join Progent's team of help desk service specialists and off-site support professionals. In addition, We are looking for talented managers able to operate productively in Progent's fast-paced, virtual office culture.
Progent can assist your organization to plan for, deploy, and administer System Center 2012 R2 Configuration Manager. Progent can help you to migrate efficiently to SCCM 2012 from a legacy device management solution or assist you to modify your current SCCM 2012 environment to accommodate your evolving IT requirements. Also, Progent can help you to create a software foundation that takes full advantage of SCCM by delivering expertise with related Microsoft technologies such as Active Directory Domain Services, Microsoft SQL Server and SQL Server Reporting Services, and Internet Information Services.
ISA 2006 is a multi-functional edge gateway that provides a fully integrated application layer firewall, virtual private network (VPN), proxy, and Web caching platform for securing the Internet-facing networks of any organization against a wide variety of attacks. Progent's Microsoft-certified ISA Server experts can help you design, cost-justify, pilot, implement, configure and support the any version of ISA Server on your network.
If your business network combines Solaris technology with Microsoft Windows, Progent can help you to integrate your computers into a unified environment that allows all your operating systems to coexist for simple administration, transparent information exchange, high availability, enhanced performance, and tight security. Progent's Sun Solaris and Windows coexistence assistance offerings include network infrastructure integration and service, support for Windows services for UNIX, remote network monitoring and management, remote network help and repair, on-site technical support, and Helpdesk support.
Infor CloudSuite Industrial, formerly branded SyteLine, is an ERP solution that incorporates over 25 years of experience assisting manufacturing, distribution and service organizations to manage supply chains and streamline key business processes to get products to market quickly and adhere to customer commitments consistently. Progent can provide the skills of an ERP consultant with more than two decades of background working with the Infor CloudSuite Industrial/SyteLine platform. Progent can provide online or onsite services that can range from as-needed guidance to comprehensive solution planning and project management outsourcing or co-sourcing. Sample services offered by Progent for CloudSuite Industrial/SyteLine include installation, upgrades, process improvement, application development, Configure/Price/ Quote, web site integration, technical support, data conversion, Amazon AWS integration, training, and DBA services.
The complexity and integration requirements of Microsoft Windows Servers calls for an IT consulting team with hands-on expertise and in-depth familiarity with designing and integrating seamless, comprehensive network technology systems. The experience of Progent's Microsoft-certified consultants, which averages over 10 years supporting Microsoft technology, assures you success configuring Windows Server 2008 and Windows Server 2003 to align closely with your strategic objectives. Progent’s consulting support can assist you with designing, installing, managing, and supporting Windows Server systems that maximize the business value of your IT network. Progent’s consultants can help you with Microsoft Windows 2008 Server, Windows 2003 Server, Microsoft Windows 2000 Server, or Microsoft Windows NT Server as well as Windows 8, Windows 7, Windows XP and other desktop clients.
Progent’s Shared Call Center service allows your IT organization to split the load for Help Desk support seamlessly between your IT staff and Progent's pool of certified technical support technicians and subject matter experts. Progent’s Co-managed Help Desk service is an advanced support solution built around the top shared professional services automation platform for managing end-user service requests, ticket lifecycle, ownership, progress tracking, and reporting.
Progent's Citrix consultants can help your business to plan, install, manage, and troubleshoot a virtual Windows application delivery solution built on Citrix XenApp. Progent's Cisco CCIE network engineers can show you how to enhance your network infrastructure for delivering server and client-side applications, and Progent's datacenter management and support experts can help you to manage and support an off-site datacenter that offers high uptime, advanced protection, and fast disaster recovery.
Systems Management Server 2003 offers extra capability for change and configuration management of Windows-powered systems through SMS Feature Packs. Feature Packs reduce the overall operational expense of managing and configuring software by making it simpler to install system images, control mobile computers, and run management utilities. In addition to advising you about ways to cut management costs by deploying Microsoft SMS 2003 Feature Packs, Progent's consulting experts can help you plan and perform IT tasks involving processes that Feature Packs are intended to make more efficient. Progent's migration and update services can lower spending and reduce business disruption as you move to new operating systems and applications. Progent's wireless consulting experts can show you how to define sensible processes and policies to manage handheld computers and smart portable communication devices so your mobile workforce remains efficient and secure. Progent's CISSP-certified engineers and CISM-certified consulting professionals can show you how to design a security plan that incorporates policies, procedures and IT products to keep your IT computer system protected.
Progent can help you in all phases of your upgrade to Exchange Server 2016 including designing high availability (HA) system topology for an on-premises, cloud-based or hybrid environment; licensing requirements for Exchange 2016 Server and Windows Server 2012 R2 or later; migrating mailboxes; Windows Hyper-V strategy; determining mass storage requirements for your virtual machines, mailbox databases and log files; setting up hardware load balancing for high-availability CAS services; designing, building and testing Exchange Servers and Windows Servers and Database Availability Groups (DAGs); setting up collaboration with SharePoint Server or SharePoint Online; updating the firewall; resolving SSL issues; performing client integration with Office 2010 or greater or Microsoft Office 365; and configuring Outlook on the web (formerly Outlook Web App).
Progent can provide the services of a CRISC-certified risk management consultant to assist your company to plan and implement an enterprise risk management (ERM) strategy following leading practices identified by CRISC and geared to align with your organization's risk appetite, business objectives, and IT budget.
Progent can assist companies of all sizes to move any part of their computing infrastructure to the Microsoft Azure cloud. This can streamline IT management and reduce hardware investments. Microsoft Azure includes a comprehensive library of cloud services and Progent can help you to evaluate the benefits and restrictions of various cloud computing models supported by Azure. Progent can help you manage cloud-resident or hybrid cloud and on-premises apps and resources and ensure that you avoid the typical mistakes small companies make when moving to the cloud. Progent can assist you to configure cloud servers on Azure Virtual Machines, use cloud storage with Azure Storage, handle user identity with Azure Active Directory, and build transparent backup mechanisms with Azure Backup. Progent can also assist you to configure firewalls and VPN connections and also to manage Apple iOS devices and Android handhelds.
The Help Desk Call Center service delivery model adopted by Progent offers small businesses an affordable option to reliance on freelance service individuals by offering broad technical knowledge shared by numerous engineering groups, optional 24x7 access to emergency assistance, fast escalation to top-level engineers for handling the most intractable issues, support consistency and dependability, quick follow through overseen by seasoned IT service managers, a choice of easy-to-use ways for requesting service jobs, plus excellent progress visibility made possible by trouble ticket updates and available through a web-based portal.
The sophistication and connectivity requirements of Microsoft Windows Servers requires an IT consulting team with hands-on expertise and in-depth knowledge in planning and building cohesive, comprehensive business technology solutions. The experience of Progent's Microsoft-certified consultants, which averages over 10 years supporting Microsoft technology, ensures you success deploying Windows Server 2008 and Windows Server 2003 to align optimally with your strategic objectives. Progent’s consulting support can assist you with designing, deploying, managing, and supporting Windows Server solutions that increase the productivity of your computer network. Progent’s consultants can assist you with Microsoft Windows 2008 Server, Windows 2003 Server, Microsoft Windows 2000 Server, or Microsoft Windows NT Server as well as Windows 8, Windows 7, Windows Vista and other desktop clients.
Progent's data protection experts can assist your company to create, deploy and debug a backup/restore plan based on MSP360 technology. MSP360 enables file or image-based backup/restore for virtual machines and physical computers, supports all leading public clouds, and allows you to build a data protection ecosystem with a low Recovery Time Objective and a granular Recovery Point Objective (RPO). With ProSight Data Protection Services 360 Backup, Progent can provide comprehensive monitoring and management of your backup system to protect against data loss resulting from user miscues, system errors, malicious users, and malware attacks such as ransomware. To read more, see ProSight Data Protection Services 360 Backup solutions.
Progent's Network Help Desk Outsourcing Support Services for desktop technical support are designed specifically for small businesses who need fast access to a Help Desk Call Center with expert telephone support and effective escalation options but who have to work within a limited network support budget. Important components of Progent's Help Desk Outsourcing Support Services are Helpdesk Phone Support, Optional Remote Access Support, System Assessment, Expert Prioritization, Virtual Help Desk Support, Per Minute Billing, and Helpdesk Software Selection and Deployment.
Progent can assist you to design and carry out a smooth move from on-premises Active Directory to cloud-based Azure AD or to a hybrid solution that uses Azure AD Domain Services and Azure AD Connect to centralize identity services for both on-premises and Azure assets.
Progent’s consultants can help you to design and implement an efficient migration from onsite Active Directory to cloud-hosted Azure AD or to a hybrid solution that deploys Azure AD Domain Services and Azure AD Connect to centralize identity and access services across onsite and cloud resources.
Microsoft SQL Server 2014 includes significant improvements in key areas such as speed, uptime, compliance, and cloud readiness. SQL Server 2014 is the first version of Microsoft SQL Server that incorporates in-memory capability that operates transparently with all workloads including Online Transaction Processing (OLTP), enterprise data warehousing, and business analytics (BI). Progent's Microsoft-certified SQL Server 2014 consulting team can deliver cost-effective online and on-premises consulting services that include system design, deployment, management, remediation, and software development expertise to help businesses of any size to achieve fast return from their SQL Server 2014 investment.
Progent's Symantec consultants can assist you to support discontinued Symantec firewall and VPN appliances such as the Symantec Raptor and Symantec VelociRaptor family or help you upgrade to current firewall technology. Progent can also help you design and implement a complete security strategy that can incorporate firewall/VPN appliances and utilities, managed security and virus defense services, server and application monitoring products, and formal policies and enforcement procedures. Progent has the expertise to be your one-stop source for continuing technical support, maintenance, training, and security consulting.
Progent wants to find fulltime, solutions-driven Microsoft certified consultants with Microsoft Certified Systems Engineer certification; Cisco accredited system consultants with Cisco CCDP or CCIE credentials; security professionals who have CISSP or CISA or comparable security credentials; and high-end system architecture consultants with a background in mobile solutions, wireless networking, fault tolerance, workplace recovery, information protection, and server virtualization. Progent also seeks professionals who can join Progent's staff of help desk service specialists and remote support professionals. Also, We are seeking experienced managers able to perform productively in our fast-paced, virtual office environment.
Progent offers Windows Cluster Server assistance to help your company deploy non-stop server clusters that can provide 24x7 operation. Windows cluster servers for zero-downtime systems include Windows 2003 Cluster Server, SQL Cluster, and Microsoft Exchange Server Cluster. By assisting you t build high availability clustered server environments powered by Windows Server 2003 Cluster, Progent’s Premier Windows professionals ensure that your high availability clustered servers are configured to maximize the strategic advantage of your information network.
Progent's Microsoft certified support team can show you how to design and deploy an efficient in-place Microsoft Exchange 2007 migration strategy that avoids productivity disruption, simplifies long-term service requirements, and makes your Microsoft Exchange Server 2007 easy to manage. For complex multi-server or multi-location migrations, Progent has the background to complete your move rapidly and economically. Progent's Microsoft Exchange 2007 support, troubleshooting, and design offerings include assistance with the integration of third-party enhancements of Exchange 2007 Server and the creation of unified messaging implementations based on Microsoft Exchange 2007 Server.
Progent's Juniper-certified consultants can help your business plan the deployment of Juniper SSG integrated firewall/VPN products, configure security policies to match your operational requirements, set up network OS software to streamline management processes, migrate from legacy Juniper products, and troubleshoot infrastructure issues.
Progent's certified SharePoint 2019 and SharePoint Online experts can provide affordable online and on-premises consulting expertise, software development, and troubleshooting services for organizations of any size who intend to migrate to SharePoint Server 2019 or SharePoint Online from legacy releases of SharePoint. Progent can help you design and carry out an efficient upgrade to SharePoint 2019 on premises, SharePoint Online, or a hybrid network model that combines onsite and cloud-based components into a cohesive information management solution.
SQL Server 2008 delivers indispensable, familiar tools to IT professionals and network users, lessening the difficulty of designing, integrating, administering, and using enterprise information and analytical applications in environments ranging from mobile devices to corporate data networks. The sophistication and integration requirements of Microsoft SQL Server 2008 call for an IT consulting firm with hands-on expertise and broad knowledge in planning and building data-driven, end-to-end business technology applications. The knowledge and experience of Progent's Microsoft-certified engineering staff, with an average of over 10 years of background supporting Microsoft technology, assures you success in planning, deploying and managing Microsoft SQL Server 2008 solutions that are well integrated with the Microsoft .NET platform.
Progent’s Technical Response Center (TRC) offers affordable national after-hours remote support for IT networks powered by Windows and Cisco technology. Progent's Microsoft and Cisco-Certified service experts offer 24x7 telephone help and online secure computer connection to troubleshoot and resolve network problems quickly and economically.
E-Mail Guard is Progent's affordable antispam and anti-virus service that gives small businesses world-class defense from spam, viruses, directory harvesting, and other forms of e-mail-based assaults on computer networks. E-Mail Guard is built on Postini's Perimeter Manager, a sophisticated library of web-managed anti-spam and virus defense services that stop email assaults before they are able to breech the corporate firewall. Perimeter Manager also lets administrators track and manage their e-mail application, irrespective of server platform, hardware type, or data center location.
Progent can provide the services of an accredited engineer with expertise deploying technology from the major video conferencing/telepresence providers such as Cisco, Polycom, and LifeSize and can assist you to plan, configure, expand, or troubleshoot a video conferencing environment that protects your current investment and maximizes the business value of your information network. Progent can also provide the expertise of infrastructure consultants able to help businesses of any size to create and maintain a communications network that provides the speed, dependability, protection, and scalability you need to support your telepresence environment.
Progent's certified professionals can help you to evaluate the business value of Microsoft Windows Server 2012 R2 for your company, create pilot systems and migration strategies, tune your infrastructure for on-premises, multi-site, private or public cloud-based, and hybrid datacenters, educate your IT support, staff, create a corporate-wide security plan, streamline network management, help with application development, and generate and validate a disaster recovery/business continuity plan.
Progent uses an enterprise-class service reporting system that stores and formats complete documentation for all billed support activities. Unlike many independent consultants or small service firms who provide scant documentation or specifics of services performed, each service delivered by Progent is tracked by comprehensive documentation. Each Progent consultant has use of the support documentation transmitted by each consultant to every customer. The discipline of documenting and organizing service records allows more efficient service and eliminates a slew of typical problems such as when a support customer is virtually held hostage to a consultant who won’t release vital service information.
Microsoft Office 365 Exchange Online allows you to utilize cloud-resident servers, mailboxes and associated email infrastructure to lower hardware expense and management hassle. You can configure Office 365 Exchange Online to host all your Exchange mailboxes, or you can set up a hybrid architecture that combines on-premises as well as cloud-hosted mailboxes. Progent's Microsoft-certified consultants can provide budget-friendly online support to assist your small businesses to evaluate the benefits of Office 365 Exchange Online, design a solution that aligns with your functional requirements and budget, implement a non-disruptive migration from your existing Exchange system to one that includes Office 365 Exchange Online, train your IT staff and users, and provide as-needed consulting and troubleshooting.
Progent's Windows Server 2019 disaster recovery preparedness experts can help you to plan and deploy a DR/BC solution built around Microsoft's advanced Failover Clustering tools including Cluster Sets, Storage Replica, Storage Spaces Direct, Virtual Machine Load Balancing, and Cloud Witness.
Progent's Microsoft-certified consultants can provide affordable remote and on-premises help to carry out your migration to Exchange Server 2010, generate comprehensive documentation of your new messaging system, educate your IT team and users to get them ramped up quickly on Microsoft Exchange 2010, and provide continuing management services and engineering help. Progent can also help you migrate from Exchange 2010 to Exchange Server 2013 or Exchange 2016.
Progent’s Technical Response Center provides national extended hours remote assistance for networks based on Windows and Cisco technology. Progent's Microsoft and Cisco-Certified service engineers offer after-hours telephone help and online secure computer access to troubleshoot and resolve technical problems quickly and economically. The breadth of IT experience represented by Progent's team of nationwide support engineers makes it possible to escalate even the toughest network issues to appropriate specialists as required. For urgent problems, the Technical Response Center endeavors to respond to your request for support in less than one hour.
Progent offers small businesses two ultra-affordable security evaluation packages that provide, at a set price, remotely managed scans of your network security profile which are evaluated by certified information security engineers who interpret the results of the remote scan, deliver objective evaluations of your existing network security, and offer recommendations for enhancements. Progent has developed two non-overlapping network security evaluation packages for external and internal security scanning that are priced to meet the budgets of small businesses while delivering enterprise-class assessments of your network's exposure to assault.
If your office network combines UNIX, Linux or Solaris platforms with Windows, Progent can show you how to integrate your servers into a unified environment that permits all your OS platforms to run side by side for easy management, transparent information exchange, high availability, enhanced throughput, and tight protection. Progent's UNIX and Microsoft Windows integration support offerings feature IT infrastructure integration and support, consulting for Microsoft Windows services for UNIX (SFU), online server monitoring and management, online technical help and troubleshooting, in-person technical support, and Helpdesk support.
Progent provides nationwide online technical support and consulting services for companies who operate UNIX, Linux, or Solaris networks or whose information systems include a mix of UNIX/Linux and Microsoft Windows products. Remote technical support offers maximum leverage for your information technology dollar by preserving client efficiency and limiting the time charged for computer repair services. Sophisticated online support utilities and experienced service specialists and engineers combine to enable Progent to handle most network issues without wasting time and expense by going to your site. In the vast majority of situations your network issues can be remediated over the phone or through a combination of phone support and remote network analysis. Progent can offer the services of Cisco certified CCIE network engineers and CISA premier security specialists to assist you with the most difficult system issues.
Progent can help you in any and all facets of your upgrade to Exchange 2016 including planning high availability (HA) system topology for a local, cloud-based or hybrid deployment; server and CAL licensing compliance for Exchange 2016 Server and Windows Server 2012 R2 or later; moving mailboxes; Hyper-V design; determining storage requirements for your VMs, mailbox databases and logs; setting up hardware load balancing (HLB) for high-availability CAS services; planning, setting up and validating Exchange Servers and Windows Servers and Database Availability Groups (DAGs); integration with SharePoint Server or SharePoint Online; preparing the firewall; resolving SSL issues; providing client integration with Office desktop or Office 365; and setting up Outlook on the web.
GIAC was founded in 1999 to certify the knowledge of information technology security experts. GIAC certifications are acknowledged by businesses and institutions all over the world including and the U.S. NSA. Progent's GIAC-certified information assurance consultants can provide expertise with all of the network security capabilities addressed under GIAC accreditation including evaluating infrastructure vulnerability, security incident management and response, intrusion detection, web application security and security information and event management (SIEM) solutions.
Progent's Cisco Meraki Wi-Fi AP consultants provide online and on-premises support to help businesses of any size to plan, install, maintain, expand or troubleshoot Wi-Fi networks that include Cisco Meraki APs. Progent can help you to configure and support Cisco's Meraki-based wireless infrastructure for environments that range from a telecommuter's home or a remote office to a campus or a nationwide enterprise. Progent can also help you to integrate other Cisco products such as switches, routers and ASA firewalls to build a cohesive network infrastructure that delivers the same access, performance, security, manageability and uptime for wired and wireless clients irrespective of their location or computing device.
Cisco offers an extensive product line of routers including routers built to deliver the protection, performance, and reliability demanded by customers from small businesses to worldwide enterprises. Cisco routers include support for redundancy, automatic failthrough, and backup power for improved reliability and network uptime. Progent can show you how to select and configure Cisco routers to build a solid foundation for your network and to make it easy to expand as you support new users, start new offices, deploy new services, open your network to clients and partners, and support a more mobile workforce. Progent offers help with a variety of routers based on the Cisco IOS platform, such as the Cisco 800 series of small office routers, Cisco 2800 and 3800 Integrated Services Routers, Cisco 3900 and 4000 G2 Integrated Services Routers, Cisco ASR 1000 and 9000 routers for WAN edge applications, CRS Carrier Routing System for core Networks, as well as legacy 3600 and 3700 Routers.