Additional Topics of Interest

Co-managed Service Desk Online Help
24/7/365 Online Technical Support Supplemental Service Desk

Progent's Network Call Center Outsourcing Support Services for desktop support are intended especially for small organizations who need immediate access to a Help Desk Call Center with professional telephone support and effective escalation capability but who have to operate within a limited information technology budget. Key components of Progent's Help Desk Outsourcing Support Services are Help Desk Phone Support, Optional Remote Access Support, System Evaluation, Problem Prioritization, Virtual Helpdesk Support, Per Minute Billing, and Helpdesk Software Selection and Integration.

Exchange Server 2003 Upgrade Support Services
Exchange 2003 IT Services

Progent's Microsoft certified consultants can help you design and deploy an efficient in-place Microsoft Exchange 2003 migration plan that avoids productivity downtime, simplifies long-term service demands, and makes your Exchange Server 2003 easy to manage. For complicated multi-server or multi-site migrations, Progent has the knowledge and experience to finish your move rapidly and economically. Progent's Microsoft Exchange Server 2003 support, repair, and consulting services include assistance with the configuration of outside vendor enhancements of Microsoft Exchange Server 2003 that are in keeping with your business needs.

SQL Server 2014 Cluster Shared Volumes Configuration
24-7 SQL Server 2014 and Hyper-V Technology Consulting

Microsoft SQL Server 2014 incorporates major enhancements in key areas including performance, uptime, compliance, and cloud integration. Microsoft SQL Server 2014 is the first version of Microsoft SQL Server that incorporates in-memory technology that operates seamlessly across all types of applications including Online Transaction Processing, data warehousing, and business analytics (BI). Progent's Microsoft-certified SQL Server 2014 consultants can deliver efficient remote and onsite consulting services that include planning, deployment, administration, troubleshooting, and software development services to enable organizations of all sizes to achieve fast return from their SQL Server 2014 investment.

Lync Server 2013 Persistent Chat Consult
Microsoft Lync Presence Services

Lync 2013, renamed Skype for Business, enables organizations of any size to create a centrally managed and protected communications ecosystem that supports a Bring-Your-Own-Device computing style with IM, real-time presence, audio/video and web meetings with application sharing and whiteboard, and both IP-based and PSTN calling enabled for a broad assortment of stationary PCs and handheld endpoints. Progent's Microsoft-certified Lync Server 2013 experts and network integrators can assist you to evaluate the advantages of Lync 2013, design an in-house, cloud-based (with Microsoft Lync Online) or mixed model appropriate for your present and long-term goals, deploy Lync 2013 in a way that expedites your return on investment, and deliver live online and onsite training to your IT staff and users. Progent offers in-depth expertise in critical components of a Lync Server 2013 deployment including Windows Server, SQL Server and Exchange Server, and Progent can help you to combine Lync 2013 with key Microsoft Office and Office 365 applications including Outlook clients and PowerPoint.

Open Now Juniper J6350 Router Computer Security Specialist
Technology Consulting Juniper J4350 Router

Progent's Juniper-certified network engineers can assist your organization to design and carry out the installation of Juniper J Series firewall/VPN routers, configure security policies and fault-tolerant redundancy, and provide ongoing technical consulting and troubleshooting services.

ProSight ESP Ransomware Defense Engineer
ProSight Phishing Defense Consult

Progent's ProSight Enhanced Security Protection managed services deliver economical multi-layer security for physical and virtual servers, workstations, mobile devices, and Microsoft Exchange. ProSight ESP utilizes adaptive security and modern behavior analysis for round-the-clock monitoring and responding to cyber assaults from all vectors. ProSight ESP provides firewall protection, intrusion alerts, device management, and web filtering through leading-edge tools packaged within one agent managed from a unified console. Progent's security and virtualization experts can help you to design and configure a ProSight ESP environment that addresses your company's unique requirements and that helps you achieve and demonstrate compliance with government and industry data protection standards. Progent will assist you specify and implement security policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alerts that call for urgent action. Progent's consultants can also assist you to install and verify a backup and disaster recovery solution such as ProSight Data Protection Services (DPS) so you can recover rapidly from a potentially disastrous cyber attack such as ransomware.

Technical Consultant Catalyst Switch IOS
Award Winning Catalyst Switch VSS Specialist

With the Catalyst line of switches for small and medium-sized companies, Cisco enables organizations to realize the full advantages of adding intelligence to their networks. Cisco's switching technology makes it possible to enable features that make your IT network highly available to handle real-time requirements, scalable to support growth, secure enough to protect restricted data, and designed for prioritizing and managing all traffic to streamline system operations. Progent's CCIE and CCNP certified engineers can show you how to pick out and integrate Catalyst switches that make sense for your business. In addition, Progent's CISM and CISA certified security consultants can show you how to create a strategic security policy and configure Cisco Catalyst switches so they help support your security policies. Catalyst switches that Progent supports include Cisco's Catalyst 2940 switches, Cisco Catalyst 3560 switches, Catalyst 4948 switches, and Cisco Catalyst 6500 switches.

IT Consultants Windows 2000 Server
Microsoft Windows 2000 Integration Services

Progent's certified Microsoft Windows 2000 consultants can help you enhance the capability of your current Windows 2K Servers and can streamline network administration, provide tech support and troubleshooting, and enhance security. Progent can also show you how to design, justify, and execute a strategy to migrate from Windows Server 2K to Windows Server 2003. Progent is experienced in setting up test installations to eliminate the obstacles associated with moving to Windows Server 2003 by uncovering potential hardware and software compatibility problems.

SCCMM 2016 Consultants
System Center 2016 Disaster Recovery Online Support Services

Progent's Microsoft-certified consulting experts have more than a decade of background designing, deploying, enhancing and troubleshooting SCOM solutions and offer companies of any size expert remote or onsite consulting support for Microsoft SCOM 2012. Progent can help you to plan an architecture for Microsoft SCOM 2012 servers that provides the responsiveness and availability required to monitor your IT resources efficiently, whether your datacenters are on-premises, cloud-based, or a hybrid environment. Progent's SCOM consultants can also assist you to install and set up System Center 2012 Operations Manager management packs based on best practices for monitoring network infrastructure and Microsoft and 3rd-party applications and services. In addition, Progent can provide fast online or onsite troubleshooting to help you to remediate critical issues uncovered by System Center 2012 Operations Manager.

Technical Support Services Windows Failover Cluster
24x7 High-Availability Failover Clustered Servers Technology Consulting

The server cluster feature set incorporated into the Datacenter and Enterprise versions of MS Windows Server 2008 is dramatically redesigned to simplify the deployment, setup, and management of clusters that provide improved levels of network dependability, security, efficiency, and versatility. New or improved capabilities include cluster verification, easier configuration and deployment, unified cluster administration, new cluster infrastructure for increased uptime, hardened security and quorum structure, minimization of failure points, more disk and memory capacity, and improvements for geographically dispersed clusters. Progent's clustered server consultants can help your company assess the advantages of Windows clustering, design and implement an installation, train your IT personnel to administer your cluster environment, deliver continuing consulting and support services, and produce and test a business continuity procedure.

Microsoft Windows Online Consulting
Microsoft Windows Computer Network Companies

Progent’s computer outsourcing services for small companies feature designing 2003 Server, .NET Server, and Microsoft BackOffice systems, coordinating upgrades to Microsoft Windows XP, Windows Server 2003, Active Directory, and Exchange 2003 Server, Help Desk services, remote and on-premises repair, fixing stubborn IT issues, and producing a comprehensive security strategy. Progent can help you maximize system reliability and throughput via zero-downtime configuration, resilient network architecture, and proactive server monitoring. Progent also provides project management help for large-scale migrations and can assist with needs definition, resource inventory, bill of materials production, vendor qualification, purchasing coordination, and professional documentation. Progent’s IT outsourcing service also features education for office productivity software such as Microsoft Office XP.

At Home Workers Cloud Integration Consultant
24/7 At Home Workers Cloud Integration Network Engineer

Progent can assist small and mid-size companies to provide their remote workforce with reliable access to public cloud services.

Professionals 64-bit Migration
64-bit Server Computer Consultants

Progent’s Microsoft-certified engineers can assist you to update your desktops from 32 to 64 bits. Progent can help your company to calculate the costs and benefits of upgrading to 64-bit desktop computing, design an efficient upgrade process that reduces operational disruptions, and deliver economical, professional online support to assist you to install 64-bit desktop operating systems and application programs on your existing computers.

Microsoft Project Technology Consulting
Customer Relationship Management Network Engineer

Progent's team of application experts can provide advanced support, custom development, integration help, and online training for leading business applications that address key areas including ERP, general accounting, business reporting, web commerce application development, and the MS Office family of business productivity software. As a Microsoft Partner with years of background delivering advanced consulting and troubleshooting support remotely, Progent can help clients anywhere in the United States to save the lost productivity and expense associated with travel and on-site visits without compromising the high quality of technical support.