UNIX and Linux Support

For small companies located in Panama City Republic of Panama, Progent provides support for networks powered by UNIX, Linux, Solaris, or Apple macOS and OS X or for environments that include a mix of UNIX and Microsoft technology. Progent has delivered remote troubleshooting to businesses in all 50 states in the U.S. (Refer to Progent's customer recommendations). Progent also can furnish the expertise of Cisco CCIE-certified engineers for complex connectivity problems, plus the assistance of CISSP-accredited security engineers to help with high-level security design and disaster recovery preparedness.

Progent's remote technical support services represent exceptional value due to the fact that they have the practical experience and the sophisticated tools to resolve the majority of network problems rapidly. Efficient support reduces immediate expenses because service calls take up fewer chargeable minutes. Online help also avoids the cost of sending an engineer to your office. Your company saves additionally with indirect costs by minimizing or avoiding system outages and related losses due to business disruption, disgruntled clients, unproductive workers, and de-focused executives.

Progent's pricing model for remote help is structured to stretch your network support investment. Progent charges by the minute for telephone-based consulting, so you owe exclusively for the support that you receive. Unlike typical remote service companies, Progent asks for no service activation surcharge or minimum job duration. Progent's per-minute billing unit and simple policy for billing do away with situations where speedy. minor solutions manage to turn into major invoices. Progent's skill at dealing with technical issues quickly translates into your business spending less money.

Progent's Online Service Tools
Over the years, Progent has refined an array of optimized tools and proven methodologies which permit the maximum level of efficiency for remote help and repair for small and midsize business information systems. Progent provides secure VPN support for VPN gateways from a variety of leading sources including Microsoft, Cisco, Juniper/NetScreen, Sonicwall and Checkpoint. Protected VPN technology enables the consultants of Progent's online support team to access your system remotely without compromising corporate security.

Progent's sophisticated service reporting system stores thorough records for all service that Progent's clients have been provided. Progent's authorized consultants have the benefit of the details of support rendered to each Progent customer by every consultant. This database of issues and responses is organized as an easily searchable proprietary knowledge base that permits Progent's online support experts to share their experiences with the whole team to make sure that the effectiveness of Progent's support services improves daily. Progent's high-level accreditations and working associations with major vendors including Cisco and Microsoft make available other vast technical support databases and allow priority access to vendors' in-house support staff with the result that Progent's online service specialists can come up with the best resolutions promptly.

Get Online UNIX, Linux, Solaris, or macOS and OS X Network Support from Progent
To get started with Progent's phone support in Panama City Republic of Panama or to find out more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have a critical need for IT help, go to Immediate Emergency Support.

Online Support Services Available from Progent
Progent's online technical support experts offer certified skills in a comprehensive array of products and technologies. This broad scope of technical skills permits Progent's engineers to tackle practically any problem that may take place in a small or midsize company network. Credentials earned by Progent consultants in UNIX/Linux platforms include Sun Certified Network Administrator, Red Hat RHCE, Red Hat RHCT, Apple Certified System Administrator, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco certifications owned by Progent service experts include Cisco Certified Internet Expert in Routing and Switching and Voice, plus Cisco Certified Network Professional, CCNA, Security Professional (CCSP), Voice Professional (CCVP), and Design Professional.

To support customers with mixed-operating system environments, Progent also provides access to consultants with advanced Microsoft certifications such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Solution Developer (MCSD). Progent's security experts include Certified Information Security Manager (CISM) Engineers, CISSP network security experts, and Information System Security Architecture Professional (ISSAP) engineers.

Remote support available from Progent to small businesses in Panama City include:

• UNIX, Linux, Sun Solaris, and macOS and OS X Expertise
  Progent's UNIX, Linux, Solaris, and Apple macOS and OS X phone-based support services cover a wide array of computer technology including system architecture, email solutions, system and operational security, UNIX and Microsoft Windows integration, VMware technologies for server hardware economization and easy administration, and migration from older applications to current Microsoft Windows or Linux solutions. Progent's group-based approach to resolving technical problems enables fast escalation, if necessary, to engineers with appropriate expertise to handle challenging situations. This expedites solutions of urgent problems, reduces network downtime, and cuts support expense.

  Progent's UNIX and Linux support engineers can offer emergency online help for analyzing problems within UNIX/Linux systems powered by leading versions of UNIX such as:

  • macOS and OS X
  • Sun Solaris
  • IBM AIX OS
  • HP-UX (Hewlett Packard UNIX)
  • Berkeley UNIX (BSD)
  • SCO UNIX
  • Silicon Graphics IRIX (SGI/IRIX)
  Important Linux variants for which Progent offers expert support include:
  • RedHat
  • SUSE Linux
  • Debian GNU/Linux
  • Slackware Linux

• Talk to a Cisco CCIE for High-level Network Troubleshooting
  The Cisco Certified Internetwork Expert certification is the highest recognition for network infrastructure professionals, and indicates a consultant's networking skills at the master level. CCIEs know how to resolve the most difficult issues associated with network infrastructure design, integration, management, protection, and troubleshooting. CCIEs work on a privileged basis with Cisco's internal product support engineers in analyzing problems with IOS network management tools and coming up with alternate approaches or locating program updates. CCIEs provide exceptional cost-effectiveness since their broad experience permits them to fix even the most intractable problems rapidly. In typical cases, less experienced consultants can wrestle for hours or even days with the same problems that a CCIE can dispose of in a few minutes. Few consulting providers make CCIEs available to help small and mid-size businesses. Progent can provide fast phone contact with a Cisco CCIE so you can get urgent assistance for complex network issues that are crippling worker efficiency but are outside the scope of your local IT support resources. Progent's Cisco-qualified CCIE consultants can communicate with your environment via sophisticated on-line support tools to provide quick, secure, and affordable diagnosis and remediation. Progent's Cisco-qualified CCIEs can provide consulting for the complete line of Cisco's market leading selection of networking appliances including PIX 500 Series Firewalls and ASA 5500 Firewalls, the Catalyst Firewall Services Module (FWSM), secure high-speed and integrated services (IS) routers, wireless access points, Cisco Meraki cloud-managed APs, Voice over IP (VoIP) phones and systems, Catalyst switches, as well as Virtual Private Network (VPN) products.

• Certified Windows Expertise
  Progent's Microsoft-expert online support engineers offer computer problem solving and consulting assistance for the complete line of Microsoft server products. Progent is a Microsoft Partner and can offer your organization the assistance of support professionals who can assist your company with a broad variety of platform support services such as Windows Server 2012 R2 planning and deployment, Windows Server 2008 set up, MS Exchange 2019 planning and configuration, MS Exchange Server 2016 migration, Exchange 2013 configuration, Microsoft Exchange 2010 management, SharePoint 2016 migration expertise, SharePoint Server 2019 planning and deployment, Microsoft Teams expertise, Skype for Business planning and deployment support, Microsoft Lync Server 2013 management and Microsoft Office Communications Server troubleshooting, Microsoft Forefront TMG 2010 management and ISA Server migration, Microsoft SQL Server 2019 planning and deployment consulting, MS SQL Server 2017 expertise, Microsoft SQL Server 2016 migration and programming, and Microsoft SQL Server 2014 consulting, Systems Center Operations Manager (SCOM) network monitoring and reporting, Project Server planning, Small Business Server 2011 support, and Windows 2012 R2 Essentials migration and cloud integration.

  Progent also can deliver a full array of online PC desktop support such as Windows 7 integration, upgrading to 64-bit workstation applications, integrating Office 2010, and automating PC desktop image creation.

• CISM and CISSP Certified System Security Consultants
  Progent's qualified CISSP and ISSAP network security consultants offer a range of system protection solutions that can bolster the immunity of your UNIX/Linux, Sun Solaris, Apple Mac or Windows environment against attacks or assist your business to recover rapidly following a damaging penetration. Security consulting services offered by Progent cover comprehensive security evaluation using tools such as GFI LANguard NSS, NMAP Port Scanner, and software from Metasploit and Hydra; fast cleanup after virus and worm assaults; integrating firewalls; designing safe techniques for off-site and mobile connectivity; securing your messaging infrastructure from spam and directory harvest attacks; and managing round-the-clock network monitoring.

• Hybrid Cloud Solutions
  Progent offers expert online support services to help organizations of any size connect their information networks with leading public cloud platforms such as Microsoft Azure and Amazon Web Services. Progent can help you to design and administer hybrid environments that support Windows and Linux systems and applications in both cloud-centric systems or in hybrid topologies that seamlessly combine physical IT assets as well as public clouds. To assist you to integrate public clouds with physical datacenters, Progent can provide a range of cloud migration support services such as Office 365 Exchange Online integration with on-premises Exchange deployments, Microsoft Azure enterprise hybrid cloud solutions, Amazon Web Services hybrid cloud migration, Amazon Web Marketing Service programming and debugging, and Google Cloud planning and integration consulting. Progent has over 20 years of background providing high-level consulting support remotely, and Progent can make sure you successfully carry out your cloud migration initiatives quickly and affordably.

• Help Desk Call Center Expertise
  Progent's Help Desk programs for small and midsize organizations with networks based on UNIX/Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft products include comprehensive Call Center outsourcing, Virtual Helpdesk services, and Call Center operations consulting. Progent's Standard Help Desk Call Center services are intended for smaller businesses who don't have the money or time to create an internal Help Desk Call Center but who want fast access to an effective Help Desk with proficient phone support plus the in-depth expertise to escalate complex trouble tickets to high-level engineers.

  Progent’s Help Desk sharing services allow your IT organization to share responsibilities for Help Desk support transparently between your in-house IT team and Progent's large roster of veteran desktop support engineers and subject matter experts. Progent’s shared Help Desk service is a collaborative service desk solution built around the leading professional services automation platform for managing service requests, ticket lifecycle, accountability, progress tracking, and reporting.

  Progent's Call Center consulting support can assist you in building an efficient new Help Desk Call Center or enhancing your established one, evaluating or enhancing Help Desk Call Center software products to handle the special requirements of your business, or providing temporary phone support staff to reinforce your in-house Help Desk team during high-demand scenarios like software migrations, major upgrades, or rolling out new business software.

  Progent's Call Center team of experienced network professionals provides your customers in Panama City Republic of Panama quick communication with a dependable support resource with substantial experience providing phone help and remote repair service for IT systems that incorporate UNIX, Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft products. Progent's charter is to give the Help Desk Call Center recognition as a major enabler of company productivity, and Progent's goal is to solve and not simply annotate IT problems.

• Business Applications Services: Training, Customization, and Troubleshooting
  Progent's Applications Experts Group offers phone-based advanced engineering support and training in special application areas that include ERP, MRP, accounting system customization, and Customer Relationship Management (CRM). Progent also offers consulting expertise, programming, and education for familiar Microsoft business applications including CRM, MS Office Project, Word, and Microsoft Excel. To find out more information about Progent's expertise, custom development, and training services for UNIX, Linux, Sun Solaris, Apple macOS and OS X, or Microsoft applications, go to Progent's Business Application Experts Group.

  Progent's Apple Mac experts can support the artistic components of Mac systems by providing remote consulting services and training in imaging, sound, and video. Progent's support professionals can provide help in a large selection of Apple Mac applications such as Photoshop, Illustrator, Adobe InDesign, QuarkXPress, Apple Logic, Apple Final Cut Pro, Apple Motion, and After Effects. Progent's Mac specialists can also help you with common jobs such as capturing or digitizing audio or video or establishing an audio/video production studio.

  Remote Network and Server Monitoring Support
  Progent offers businesses in Panama City Republic of Panama remote network monitoring services based on Microsoft Operations Manager network monitoring and reporting, enhanced by Progent to fit your environment so that your computer maintenance is proactive and automated. By anticipating potential problems before they grow into network outages, automated monitoring can ward off disruptive and costly service failures. Progent can also deploy server and infrastructure monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Solaris, or macOS and OS X networks, Microsoft networks, or networks that support multiple platforms.