Immediate Remote Troubleshooting for Panama City Republic of Panama Information Networks
For businesses in Panama City Republic of Panama, Progent offers online help for networks based on Microsoft, Cisco, macOS and OS, or Linux/UNIX technology. Progent's Microsoft Premier consulting experts have provided remote troubleshooting to businesses in every state in the U.S. (Refer to recommendations from Progent's clients.) Progent also can furnish the expertise of Cisco CCIE-certified network specialists to help with complex infrastructure problems, as well as the assistance of CISA and CISSP-qualified security consultants to help with high-level security architecture and diagnostic jobs.
Progent's online support experts offer exceptional value because they possess the real-world background and are equipped with the sophisticated tools needed to resolve the majority of information system issues quickly. This lowers immediate costs since service calls accumulate fewer billable minutes. Online help also eliminates the cost of sending an engineer to your office. Your company benefits additionally in indirect costs by reducing or eliminating network outages and related costs due to business disruption, disgruntled customers and vendors, unproductive employees, and de-focused executives. Progent's advanced remote technical support expertise is especially helpful in environments that are dependent on public clouds for critical network infrastructure or applications such as Microsoft Azure, Office 365 Exchange Online, Amazon Web Service, Google Cloud Platform (GCP), or where on-premises IT support may not be an option.
Progent's billing model for remote support is designed to stretch your IT service dollar. Progent charges on a per-minute basis for phone consulting, so you are invoiced just for the services that you actually get. In contrast to typical online service firms, Progent requires no initialization surcharge or minimum payments. Progent's one-minute granularity and simple policy for billing eliminate situations where speedy. minor solutions manage to turn into large bills. Progent's skill at handling problems quickly means your business saves cash.
Progent's Online Consulting and Technical Support Expertise
Over time, Progent has fine tuned an arsenal of customized tools and field-proven methodologies which permit the highest level of effectiveness for remote help and repair for IT networks of any size. Progent offers secure Virtual Private Network support for gateways from a variety of popular sources including Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN technology allows the consultants of Progent's Technical Response Center to interface to your company's environment remotely without breaching corporate security.
Progent's advanced technical support database application maintains detailed documentation describing all service that Progent's clients have been provided. Progent's team service personnel have the benefit of the history of assistance rendered to every client by any engineer. This database of anomalies and fixes is organized as a conveniently retrievable support knowledge base that permits Progent's remote technical experts to communicate their knowledge company-wide to ensure that the value of Progent's technical support improves over time. Progent's extensive list of certifications and close associations with key technology companies including Cisco and Microsoft make available additional extensive technical databases and allow fast access to vendors' in-house support staff so Progent's online service experts can arrive at the most efficient solutions in the least time.
Online technical support services offered by Progent to companies in Panama City Republic of Panama include:
Authorized MS Windows Experts
Progent's Microsoft-certified remote service experts offer computer problem solving and IT help for all Microsoft server platforms. Progent is a Microsoft Certified Partner and can provide your business the assistance of consulting professionals who can help your company with a wide range of platform support services including
Microsoft Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid environments, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 maintenance,
Microsoft Exchange Server 2019 integration,
Microsoft Exchange 2016 Server migration, Microsoft Exchange 2013 consulting,
Exchange 2010 management,
SharePoint 2019 planning and configuration, SharePoint 2016 migration consulting, Microsoft Teams migration expertise, Skype for Business planning and deployment consulting, Microsoft Lync Server 2013 management, and Microsoft Office Communications Server 2007 upgrade,
Microsoft Forefront Threat Management Gateway 2010 administration and ISA Server 2006 maintenance, Microsoft SQL Server 2019 migration consulting, Microsoft SQL Server 2017 expertise, SQL Server 2016 integration and programming and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager system monitoring,
Project Server and Project Server Online planning,
Microsoft Office Access Programming,
Small Business Server 2011 consulting, and
Windows Essentials migration and cloud integration.
Progent also can deliver a wide array of affordable PC desktop support services to help your business to deploy, configure, repair, and manage workstations and laptops based on Microsoft Windows. Progent's desktop support services cover areas such as offering Microsoft Windows 10 upgrade support services as well as System Center 2012 Configuration Manager (SCCM 2012) planning and deployment, System Center 2016 Configuration Manager (SCCM 2016) cloud integration, and Intune consulting to centralize the administration of your PCs and cloud-connected tablets and smartphones.
Talk to a Cisco Certified Internetwork Expert for High-level Infrastructure Problem Solving
The Cisco Certified Internetwork Expert (CCIE) credential is the premier recognition for networking consultants, and indicates a consultant's network technology knowledge at the master level. CCIEs can handle the most difficult issues surrounding network infrastructure planning, deployment, management, compliance, and repair. Cisco CCIEs can cooperate closely with Cisco's in-house support staff in analyzing anomalies with Cisco IOS network administration utilities and developing workarounds or locating software updates. Cisco CCIEs provide excellent value since their broad experience allows them to solve problems quickly. In common cases, less experienced service providers can wrestle for many hours or even days with identical tasks that a CCIE can dispose of in a few minutes. Progent's Cisco CCIE certified consultants can communicate with your environment by means of advanced remote support technology in order to provide quick, secure, and affordable diagnosis and remediation.
Panama City and Central America Contact Information:
Progent offers consulting services and onsite technical support throughout Central America.
Progent locations in Panama City and Central America
Progent's CCIEs offer expertise in all of Cisco's top-selling selection of networking appliances by providing services such as:
CISSP, ISSAP, and CISM Premier Network Security Consultants
Progent's qualified CISM, CISSP, and CISSP-ISSAP cybersecurity consultants offer a range of security solutions to improve the safety of your Windows, Apple macOS and OS X, Linux, or UNIX environment against internal or external threats or help you to clean up quickly following a damaging breach. Security consulting services available from Progent cover in depth network security and compliance evaluation utilizing utilities such as GFI LANguard, EEYE Vulnerability Scanner, and software from Metasploit and Hydra; rapid recovery from virus and worm attacks; setting up firewalls; establishing safe techniques for remote and mobile connectivity; securing your messaging infrastructure from spam and DHA attacks; and setting up round-the-clock network monitoring.
Hybrid Cloud Integration Solutions
Progent can provide advanced remote support services to help organizations of any size integrate their networks with popular public cloud platforms including Microsoft Azure and Amazon Web Services (AWS). Progent can help your it team to design and manage hybrid ecosystems that support Windows and Linux systems and applications in both cloud-based solutions or in hybrid topologies that seamlessly combine local IT assets as well as public cloud services. To assist you to incorporate public cloud services with networks, Progent offers a range of public cloud integration support services that include Office 365 integration with on-premises Exchange,
Azure hybrid cloud planning and deployment services, Amazon AWS hybrid cloud migration, Amazon Web Marketing Service programming and troubleshooting, and Google Cloud Platform integration consulting. Progent has over 20 years of experience providing advanced consulting support online, and Progent can make sure you complete your cloud integration projects quickly and within your budget.
VMware Site Recovery Manager and NSX Consulting
VMware's Site Recovery Manager (SRM) is a component of VMware vCenter that allows you to define, automate and test a repeatable runbook for recovering services quickly following an outage. Site Recovery Manager supports centrally managed and automated disaster recovery, application mobility, and transparent site relocation, failback and site re-protect. SRM also allows transparent testing for site recovery, updates and patches and can generate reports to verify complete service restoration, validate SLAs and demonstrate DR compliance. Progent can provide the support of a VCDX certified VMware SRM consultant to help you to design, deploy, test and manage a DR solution powered by VMware Site Recovery Manager.
Progent's VMware vSphere and vCloud consultants have in-depth understanding of VMware vCloud Director (vCD), vRealize Automation (vRA), vRO and vCloud Suite tools for managing private and public cloud and hybrid cloud solutions that deliver high availability, security, and disaster recovery. Progent also offers advanced VMware NSX consulting from a VCDX-NV certified network architect to help you to create a fully virtualized Software Defined Data Center that can be set up or re-purposed instantly and managed with a high degree of automation independent of the hardware making up the basic IP network.
UNIX/Linux, Sun Solaris, and Apple macOS and OS X Support Services
Progent's UNIX/Linux experts and macOS and OS X specialists can provide online consulting services to address a broad array of computer technologies such as network architecture, messaging systems, system and process security, plus UNIX and Microsoft Windows coexistence. For server consolidation and simplified administration in networks that include Linux-based systems and Windows, Progent offers VMware consulting and Citrix support. Progent can also assist with transitioning from legacy applications to Windows or Linux-powered environments. Progent's team-based methodology for solving network issues promotes quick escalation, when required, to consultants with task-relevant expertise to tackle complex situations. This accelerates solutions of critical problems, reduces network downtime, and cuts service expense.
Major Linux platforms for which Progent offers expertise include:
ProSight Fixed-price Managed Services for Small and Medium Size Organizations
Progent provides a family of affordable, fixed-price services intended to enable small and mid-size organizations to utilize the same cutting-edge IT solutions deployed by many of the industry's leading corporations. The ProSight portfolio of IT management outsourcing services covers all critical areas of information technology such as email protection, behavioral-based threat defense, cloud-based backup and disaster recovery, network infrastructure monitoring and management, virtual server hosting, and IT asset documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint protection service that utilizes next generation behavior machine learning tools to defend endpoints and physical and virtual servers against modern malware attacks such as ransomware and email phishing, which routinely escape legacy signature-based anti-virus products. ProSight Active Security Monitoring protects local and cloud-based resources and provides a unified platform to automate the entire malware attack lifecycle including filtering, identification, containment, remediation, and forensics. Key features include single-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against newly discovered threats. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Endpoint Protection and Exchange Filtering
ProSight Enhanced Security Protection managed services deliver affordable multi-layer protection for physical and virtual servers, desktops, smartphones, and Exchange Server. ProSight ESP uses adaptive security and modern behavior analysis for continuously monitoring and reacting to cyber assaults from all vectors. ProSight ESP provides two-way firewall protection, penetration alarms, endpoint management, and web filtering via cutting-edge technologies packaged within a single agent managed from a single control. Progent's security and virtualization experts can help you to design and implement a ProSight ESP deployment that meets your organization's unique needs and that helps you demonstrate compliance with government and industry data protection regulations. Progent will assist you define and implement policies that ProSight ESP will enforce, and Progent will monitor your network and react to alarms that call for urgent action. Progent's consultants can also assist your company to install and verify a backup and restore system like ProSight Data Protection Services (DPS) so you can get back in business quickly from a potentially disastrous security attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Microsoft Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services provide small and medium-sized businesses a low cost and fully managed solution for reliable backup/disaster recovery (BDR). Available at a fixed monthly cost, ProSight DPS automates your backup processes and allows fast recovery of vital files, apps and VMs that have become lost or corrupted as a result of hardware failures, software bugs, natural disasters, human error, or malicious attacks like ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware images/. Critical data can be backed up on the cloud, to an on-promises device, or mirrored to both. Progent's BDR consultants can provide world-class expertise to configure ProSight DPS to to comply with government and industry regulatory standards like HIPAA, FIRPA, PCI and Safe Harbor and, when necessary, can assist you to recover your business-critical data. Read more about ProSight Data Protection Services Managed Cloud Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the infrastructure of top data security vendors to provide centralized control and comprehensive security for your email traffic. The powerful architecture of Progent's Email Guard managed service combines a Cloud Protection Layer with an on-premises security gateway appliance to provide advanced protection against spam, viruses, Denial of Service Attacks, DHAs, and other email-borne threats. Email Guard's cloud filter serves as a first line of defense and blocks the vast majority of unwanted email from making it to your network firewall. This reduces your exposure to external attacks and conserves network bandwidth and storage space. Email Guard's onsite gateway appliance adds a deeper level of inspection for incoming email. For outbound email, the on-premises gateway provides anti-virus and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The on-premises gateway can also assist Microsoft Exchange Server to monitor and protect internal email that originates and ends within your security perimeter. For more information, see Email Guard spam and content filtering.
- ProSight WAN Watch: Network Infrastructure Management
ProSight WAN Watch is a network infrastructure management service that makes it easy and affordable for small and mid-sized organizations to map out, monitor, reconfigure and debug their networking appliances such as routers, firewalls, and load balancers plus servers, printers, endpoints and other devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that infrastructure topology maps are kept current, copies and displays the configuration information of almost all devices connected to your network, monitors performance, and generates alerts when potential issues are detected. By automating time-consuming network management processes, ProSight WAN Watch can cut hours off ordinary chores like network mapping, expanding your network, finding devices that need important updates, or resolving performance issues. Find out more about ProSight WAN Watch infrastructure management consulting.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that uses state-of-the-art remote monitoring and management technology to help keep your IT system operating efficiently by tracking the health of critical computers that drive your information system. When ProSight LAN Watch uncovers a problem, an alarm is sent automatically to your designated IT staff and your Progent consultant so that all potential issues can be addressed before they can impact your network Find out more about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small organization can have its key servers and applications hosted in a secure Tier III data center on a fast virtual machine host configured and managed by Progent's IT support experts. With Progent's ProSight Virtual Hosting service model, the customer retains ownership of the data, the OS platforms, and the apps. Because the system is virtualized, it can be moved easily to a different hosting solution without a lengthy and technically risky configuration procedure. With ProSight Virtual Hosting, your business is not locked into a single hosting provider. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, update, find and safeguard data about your network infrastructure, procedures, applications, and services. You can quickly find passwords or IP addresses and be alerted about upcoming expirations of SSLs ,domains or warranties. By updating and managing your network documentation, you can eliminate up to half of time thrown away searching for vital information about your network. ProSight IT Asset Management includes a common repository for storing and sharing all documents required for managing your network infrastructure such as standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also offers a high level of automation for gathering and associating IT data. Whether youíre planning enhancements, performing regular maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the information you require the instant you need it. Find out more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and affordable alternative for small and medium-size organizations to obtain an unbiased assessment of the health of their information system. Powered by some of the top remote monitoring and management tools available, and overseen by Progent's certified team of information technology professionals, ProSight Network Audits show you how well the deployment of your essential network devices adhere to leading practices. The Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and deliver instant ROI such as a more manageable Active Directory system. Both versions also come with a year of state-of-the-art remote network monitoring and management. Advantages can include simpler management, improved compliance with government and industry security regulations, higher utilization of network resources, quicker problem resolution, more reliable backup and recovery, and increased uptime. Learn more about Progent's ProSight Network Audits IT infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is an affordable service centered on a brief phone interview with a Progent information assurance expert. The interview is designed to help assess your company's ability to stop or recover quickly following an attack by a ransomware strain like Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you personally to gather information concerning your existing AV defense and backup/recovery system, and Progent will then deliver a written Basic Security and Best Practices Report describing how you can follow industry best practices to create an efficient AV and backup environment that aligns with your business needs. For more information, refer to The ProSight Ransomware Preparedness Report Service.
Special Consulting Programs Offered by Progent
Progent offers the skills of seasoned remote consulting professionals for special IT programs. Billing rates for ongoing consulting projects are set according to the qualifications of the engineers assigned. Progent's experience with these special fields of information technology allows customers to execute critical initiatives within budget and on time. Progent's project-based remote consulting services include:
How Your Panama City Company Can Contact Progent's Online Technical Support Professionals
Help Desk Support
Progent's Help Desk Call Center programs for businesses with networks based on Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux technology include comprehensive Help Desk Call Center services, shared Helpdesk support services, and Helpdesk operations consulting.
Progent's Standard Help Desk Services provide small organizations an end-to-end service desk solution that handles all aspects of remote desktop technical support from initial requests through trouble ticket generation, screen sharing, progress tracking, problem resolution, and reporting. Progent offers service desk support at a substantial discount from Progent's regular Level 1 desktop support rates, and Progent can provide the additional option of rapid as-needed escalation to Level 2 and Level 3 experts to resolve complex problems.
Progentís Help Desk Co-management services make it possible for your IT organization to split the load for Help Desk support transparently between your in-house IT staff and Progent's nationwide pool of certified desktop support engineers and subject matter experts. Progentís Help Desk Co-management service is an advanced support solution based on the top professional services automation tool for managing service requests, ticket lifecycle, ownership, status tracking, and metrics.
Progent's Call Center staff of veteran information technology professionals provides your customers in Panama City Republic of Panama instant communication with a large technical support group with substantial background providing phone consulting and remote repair service for IT systems that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux technology. Progent's mission is to give the Help Desk perception as a major driver of company success, and Progent's intent is to fix instead of merely document IT issues.
- Business Applications Services: Education, Custom Development, and Integration
Progent's Applications Experts Group provides phone-based and in-depth engineering support and training in specific business application areas that include Enterprise Requirements Planning, MRP, accounting system customization, and Customer Relationship Management. Progent also offers expertise, custom programming, and training for popular Microsoft applications including Microsoft CRM, Office Project, Office 365 Word, and Microsoft Office 365 Excel. To read additional information on Progent's expertise, custom programming, and training services, go to Progent's Business Application Experts Team.
- Unified and Streamlined Administration of Hybrid Cloud Environments
Microsoft System Center 2016 centralizes and automates the management of hybrid cloud networks by offering advanced support for Windows Server 2016 servers, Windows 10 clients; cohesive integration of mixed-OS networks that incorporate Linux, Hyper-V and VMware vSphere; and better public and private cloud support including closer integration with Microsoft Intune for Apple iPhone and Google Android smartphone administration plus built-in integration with Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center 2016 consulting experts offer world-class remote and on-premises support for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help you to plan and configure a new implementation of System Center 2016, extend or optimize an existing one, upgrade efficiently from an earlier version of System Center, or troubleshoot your System Center solution.
- Remote Hybrid Network Monitoring Support
Progent can deliver organizations in Panama City Republic of Panama remote hybrid network monitoring by providing System Center Operations Manager (SCOM 2016) consulting and System Center 2012 Operations Manager (SCOM 2012) support. Progent can tune SCOM for your business so your network support is proactive rather than reactive. By spotting possible trouble spots before they grow into crashes, system monitoring can minimize inconvenient and expensive information system crises. Progent can also deploy server and infrastructure monitoring utilities like Nagios and MRTG to analyze UNIX/Linux, Solaris, or Apple macOS and OS X networks, Windows environments, or networks that incorporate a mix of OS platforms.
To contact Progent about emergency remote help with Microsoft, macOS and OS X, or Linux networks, visit Progent's Emergency Phone-Based Help, phone 1-800-993-9400, or see Contact Progent.
For businesses and startups in Panama City Republic of Panama, Progent's phone-based network support engineers can deliver professional and economical system help whenever your organization requires it. Long experience offering remote technical assistance has earned Microsoft Partner certification for Progent's consultants and has allowed Progent to develop world-class troubleshooting skills and to fine tune online access tools to repair IT problems quickly while eliminating the expense and lost time that comes with on-premises service calls.
Even if your Panama City office relies on a regular independent consultant or maintains a full time organization that can handle common network problems, Progentís Microsoft and Cisco certified engineers are available to provide an easy and transparent remote extension of your local resources for situations when your usual IT support personnel either lack the availability or the experience to handle sudden network crises or particularly tough integration problems.
Features of Progent's Remote Computer Services for Panama City Republic of Panama
Progent's phone support, remote repair, system security consulting, and system management services offer companies in Panama City Republic of Panama unparalleled leverage for your IT budget. Whether you require one-time phone support and remote troubleshooting or full-time Help Desk support and network management, Progent's experts can provide your office enterprise-level IT support while allowing you to eliminate the cost and hassle of maintaining a full-service in-house IT organization. Highlights of Progent's National Remote Support services include:
- Immediate Telephone Contact with Microsoft Premier Professionals
Progent's staff of Microsoft-certified technicians can provide immediate and affordable expertise to companies in Panama City Republic of Panama and is also ideal for customers in geographic regions that have a limited supply of consultants with proven experience supporting Microsoft's current family of server platforms. All Progent engineers have at least 10 years of background supporting Microsoft products. As a Microsoft Certified Partner consulting firm, Progent has the advantage of a broad range of Microsoft support tools, service databases, and on-going education.
- By the Minute Rates to Minimize Costs
Progent offers remote help on a by-the-minute basis, so you are billed only for the services you receive. Progent asks for no minimum charge for phone help and asks for no monthly retainer for services provided during regular working hours. This protects you from facing big bills for simple repairs.
- Access to Cisco Network Architecture Experts
Progent's registered experts for Cisco can provide the services of on-staff professionals with experience in planning, implementing, and troubleshooting networking solutions based on Cisco technology. Progent can offer a CCIE or Cisco Certified Network Professional to show you how to create high-speed, high-availability, and secure infrastructure for wireline and wireless networking.
- Application Experts Team
Progent's basic consulting services include technology integration, Microsoft Exchange consulting, corporate security design, and Co-managed Help Desk services. Progent's Experts group offers world-class consulting support for specific application areas. Help available from the Application Experts Group includes:
Microsoft Dynamics GP/Great Plains Support and Programming
Microsoft Office Project Training
Microsoft Office 365 solutions consulting
Microsoft Office Excel and Office 365 Excel Technical Support and Application Development
Office Word and Microsoft Office 365 Word Support
Business Information (BI) Reporting Consulting and Training
Microsoft Power BI Solutions
UNIX, Linux and Solaris Help
MS SQL Server 2019 integration, Microsoft SQL Server 2017 planning and migration, SQL Server 2016 Software Design, and SQL Server 2014 Application Programming and Troubleshooting
Oracle Management and Application Programming
MySQL Management Support and Application Design
Apple Macintosh Help
Amazon Marketplace Web Service Programming and Debugging
By offering a convenient one-stop resource for IT generalists and specialists, Progent is able to deliver fast, affordable, and thorough information technology solutions that meet the unique needs of your business.
- Advanced Online Access Software
Protected online connectivity allows Progent's service experts to observe precisely what your customers see. This makes it possible to find quick solutions to issues that might otherwise demand an expensive onsite service call. Cutting-edge online access tools and expert technicians together allow Progent to repair most IT issues rapidly and economically. Progent is a pioneer in offsite troubleshooting and remote system monitoring.
- Support for Mainstream VPN Gateways
Progent can provide secure Virtual Private Network access for gateways from leading VPN vendors including Microsoft, Cisco, NetScreen and CheckPoint. Protected VPN remote connectivity enables the engineers at Progent's Technical Response Center to repair your network remotely without compromising system security.
- 24x7 Support for High System Uptime
For businesses with vital applications, Progent can provide optional 24x7 online support services. Used in conjunction with automated 24x7 server monitoring based on MS Operations Manager 2007, this service can help ensure high system uptime.
- Help Desk Services
Progent's Help Desk Call Center programs are designed specifically for budget-constrained companies whose workers require instant access to a Help Desk service with effective telephone support and full escalation capability.
How Is Progent Unique from Other Support Firms?
Progent is a Microsoft Partner consulting company and Progent's staff size, range of technical experience, fine tuned remote support tools, and familiarity with enterprise networking enable offices to escape the pitfalls associated with excessive reliance on smaller consulting firms, independent freelance service providers, or over-stretched internal resources.
Progent adds value by providing:
How Does Our Company Start Receiving Online Technical Support from Progent?
- In-depth Expertise in Microsoft's Entire Line of Servers
Progent can provide world-class support for Microsoftís leading server platforms with services that include Microsoft Windows Server 2019 migration consulting, Windows Server 2016 hybrid cloud solutions, Windows 2012 R2 Server migration and integration consulting, Windows Server 2008 support, Windows 2003 Server maintenance, MS Exchange 2019 Server integration, Microsoft Exchange Server 2016 migration, Microsoft Exchange Server 2013 integration, Microsoft Exchange 2010 Server support, Microsoft Exchange Server 2007 and Microsoft Exchange 2003 Server moves, plus Microsoft SQL Server 2019 configuration consulting, MS SQL Server 2017 migration, SQL Server 2016 integration, SQL Server 2014 support, and SQL Server management and troubleshooting.
- Value Pricing
Progent's pricing model is to charge for online service and on-site visits by the minute. As a result, you are invoiced exclusively for received services. Progent does not demand a more expensive rate for after-hours or urgent service, and inside California or in regions where Progent offers on-premises service, Progent does not charge for travel except for emergency calls where on-site work is less than 4 hours. In addition, Progent applies no minimum charge and requires no retainer for support services delivered during normal business hours. Many support organizations impose large minimum payments or charge for each quarter hour or longer. Progent's one-minute granularity does away with big bills for fast fixes so you will not be tempted to allow less critical problems to stay unaddressed.
- Full Records of IT Services
Progent has developed a sophisticated support reporting system that stores and formats complete documentation for all delivered support activities. Unlike some freelance consultants or small support firms who provide scant documentation or specifics of services performed, every service provided by Progent is accompanied by full documentation. Each Progent consultant has use of the service reports sent by each staff member to each client. The practice of documenting and archiving support records results in more effective service and avoids a variety of common problems such as when a support customer is effectively held hostage to a consultant who refuses to let go of vital service information.
- Remote Server Monitoring with MS System Center Operations Manager
Progent is one of the only consulting companies to provide round-the-clock remote monitoring services powered by MS Operations Manager. Microsoft Operations Manager causes your computer maintenance to be anticipatory instead of reactive. By anticipating possible problems before they cause lost productivity, system monitoring can save your information network from painful and costly availability disruptions.
To get started with Progent's Nationwide Remote Support services or to learn more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for IT support, go to Immediate Technical Support.