Immediate Remote Troubleshooting for Panama City Republic of Panama Networks
For companies located in Panama City Republic of Panama, Progent offers online technical support for information systems powered by Microsoft Windows, Cisco, Apple macOS and OS X, or Linux/UNIX technology. Progent's Microsoft Certified consulting experts have delivered remote support to businesses in every state in the United States. (See recommendations from Progent's clients.) Progent also can furnish the expertise of Cisco CCIE-qualified network specialists to help with complex infrastructure problems, as well as the assistance of CISA and CISSP-accredited security consultants to help with advanced security design and troubleshooting issues.
Progent's online support experts offer excellent leverage because they possess the real-world background and are equipped with the sophisticated tools necessary to resolve the majority of information system issues rapidly. Efficient support lowers immediate expenses because service calls accumulate fewer billable consulting minutes. Online support also eliminates the expense of sending an engineer to your site. Your organization benefits additionally in incidental expenses by reducing or avoiding system outages and associated losses due to business disruption, upset customers and vendors, unproductive workers, and distracted executives. Progent's advanced online consulting experience is particularly helpful for organizations that depend on public clouds for vital infrastructure or software like Microsoft Azure, Exchange Online, Amazon AWA, Google Cloud, or where onsite IT support may not be useful.
Progent's pricing policy for remote help is designed to stretch your IT service investment. Progent charges per minute for telephone-based assistance, so you pay exclusively for the services that you receive. Unlike many remote support firms, Progent asks for no initialization charge or minimum payments. Progent's per-minute billing unit and simple model for billing save you from situations where fast solutions somehow end up as big invoices. Progent's skill at solving problems quickly means your business spends less money.
Progent's Remote Consulting and Technical Support Expertise
Over time, Progent has mastered an arsenal of customized technologies and field-proven processes that permit the maximum degree of effectiveness for online engineering help and repair for IT networks of any size. Progent offers safe Virtual Private Network support for VPN gateways from a variety of leading vendors including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN connectivity allows the experts of Progent's remote service group to interface to your company's network without compromising corporate security.
Progent's powerful customer support reporting system stores thorough histories for the support that Progent's customers have received. Progent's authorized engineers have access to the records of support delivered to each client by every consultant. This history of issues and fixes is structured as an easily accessible internal database that permits Progent's remote support experts to communicate their knowledge company-wide to make sure that the effectiveness of Progent's support services grows over time. Progent's advanced accreditations and working relationships with major technology companies such as Cisco and Microsoft open up other massive support databases and allow priority access to manufacturers' internal product engineers so Progent's remote consulting specialists are able to find the best resolutions in the least time.
Remote technical support services available from Progent to customers in Panama City Republic of Panama include:
Authorized Windows Expertise
Progent's Microsoft-premier online support experts can provide computer system problem solving and IT help for the complete line of Microsoft server products. Progent is a Microsoft Certified Partner and can offer your business the assistance of support professionals who can assist you with a wide variety of platform support including
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid cloud systems, Windows Server 2012 R2 integration,
Windows Server 2008 migration,
MS Exchange 2019 Server deployment,
Microsoft Exchange 2016 migration, Exchange Server 2013 consulting,
Exchange Server 2010 maintenance,
SharePoint 2019 planning and deployment, SharePoint 2016 migration consulting services, Microsoft Teams consulting, Skype for Business migration consulting, Microsoft Lync Server management, and Microsoft Office Communications Server 2007 upgrade,
Forefront Threat Management Gateway management and ISA Server maintenance, MS SQL Server 2019 migration consulting, MS SQL Server 2017 expertise, SQL Server 2016 migration and programming and SQL Server 2014 support,
Systems Center Operations Manager (SCOM) resource monitoring and reporting,
Project Server and Project Server Online training,
Microsoft Office Access Programming,
SBS Server consulting, and
Windows Essentials cloud integration.
Progent in addition offers a wide range of affordable desktop support services to help you company to deploy, integrate, repair, and administer desktop PCs and notebooks powered by Microsoft Windows. Progent's desktop support services cover areas such as offering Windows 10 upgrade support services plus System Center 2012 Configuration Manager (SCCM 2012) design and deployment, System Center 2016 Configuration Manager (SCCM 2016) cloud integration, and Microsoft Intune integration help to streamline the management of your PCs along with your web-facing tablets and smartphones.
Talk to a Cisco Certified Internetwork Expert for Complex Infrastructure Troubleshooting
The Cisco CCIE certification is the top accreditation for network infrastructure professionals, and validates an individual's networking skills at the master level. Cisco CCIEs know how to resolve the most complex issues occurring in network infrastructure design, deployment, maintenance, compliance, and repair. CCIEs can cooperate with the highest priority with Cisco's in-house support staff in analyzing problems with IOS network management tools and developing alternate approaches or locating software patches. Cisco qualified CCIEs provide exceptional value since their deep experience permits them to find solutions for problems quickly. In typical cases, less seasoned service providers can struggle for hours or even days with the same problems that a Cisco-qualified CCIE can resolve in a few minutes. Progent's Cisco-qualified CCIE support experts can tie into your computer system by means of advanced on-line troubleshooting technology in order to provide quick, safe, and economical analysis and repair.
Progent's CCIEs can provide assistance with the entire range of Cisco's top-selling selection of networking products by offering services that include:
CISSP and ISSAP Certified System Security Engineers
Progent's qualified CISSP and CISSP-ISSAP cybersecurity experts can provide a variety of security services that can improve the immunity of your Windows, macOS and OS X, or Linux network against attacks or assist you to recover rapidly following a damaging breach. Security services available from Progent cover comprehensive data security and compliance analysis utilizing utilities such as GFI LANguard, NMAP Port Scanner, and products from Metasploit and Netcat; quick recuperation from virus and worm assaults; configuring firewalls; establishing secure architectures for remote and mobile access; guarding your messaging system from spam and DHA attacks; and managing 24x7 proactive monitoring.
Hybrid Cloud Integration
Progent can provide advanced online consulting services to help organizations of all sizes connect their networks with popular public clouds such as Azure and Amazon AWS. Progent can help your it team to design and manage hybrid ecosystems that can include Windows and Linux operating systems and applications in either cloud-only solutions or in hybrid topologies that seamlessly combine physical resources along with cloud services. To help you to integrate public cloud services with physical datacenters, Progent can provide a variety of public cloud migration services such as Office 365 integration solutions with on-premises Exchange deployments,
Azure hybrid cloud design and deployment consulting, Amazon Web Services (AWS) hybrid cloud migration, Amazon Web Marketing Service (WMS) programming and debugging, and Google Cloud Platform (GCP) integration expertise. Progent has over two decades of experience delivering high-level consulting services remotely, and Progent can make sure you complete your cloud integration initiatives quickly and affordably.
VMware Site Recovery Manager and NSX Consulting
VMware's Site Recovery Manager (SRM) is an extension to VMware vCenter that lets you orchestrate, automate and test a consistent runbook for recovering applications and services quickly after a breakdown. Site Recovery Manager supports centrally controlled and automated recovery, application mobility, and transparent site migration, failback and site re-protect. Site Recovery Manager also allows non-intrusive testing for site recovery, updates and patches and can produce audit reports to verify complete service recovery, validate Service Level Agreements and prove DR compliance. Progent offers the support of a VCDX certified VMware SRM consultant to help you to plan, deploy, test and manage a disaster recovery solution powered by VMware Site Recovery Manager.
Progent's VMware vSphere and vCloud consultants offer extensive understanding of VMware vCloud Director, VMware vRealize Automation (vRA), vRO and vCloud Suite used for managing private and hybrid cloud environments that provide maximum uptime, security, and application mobility. Progent can also provide world-class VMware NSX consulting from a VCDX-NV certified network designer to assist your organization to create a fully virtualized Software Defined Data Center (SDDC) that can be set up or re-purposed in minutes and managed with a high level of automation independent of the physical components making up the basic network infrastructure.
UNIX/Linux, Sun Solaris, and macOS and OS X Expertise
Progent's UNIX, Linux consultants and macOS and OS X specialists offer remote consulting services to cover a wide range of computer technologies including system architecture, messaging solutions, network and operational security, plus UNIX/Linux and Windows coexistence. For server hardware economization and simplified administration in networks that include Linux with Microsoft Windows, Progent can provide VMware consulting and Citrix expertise. Progent can also assist with migration from older applications to Microsoft Windows or Linux-based solutions. Progent's team-based approach to solving network issues promotes quick escalation, when required, to engineers with task-relevant experience to handle complex situations. This accelerates repair of urgent problems, minimizes network downtime, and cuts service costs.
Progent's UNIX/Linux support engineers can provide emergency phone-based assistance resolving anomalies affecting UNIX, Linux, or Solaris networks based on popular versions of UNIX including:
Apple Mac OS X
IBM AIX Operating System
HP-UX (Hewlett Packard UNIX)
Silicon Graphics IRIX
ProSight Flat-rate Managed Services for Small and Medium Size Organizations
Progent provides a family of affordable, fixed-price services designed to enable small and mid-size organizations to benefit from the same cutting-edge IT solutions deployed by many of the world's leading enterprises. Progent's ProSight line of IT management outsourcing services addresses all critical aspects of information technology including email content filtering, security and compliance, cloud-based backup/recovery, infrastructure health monitoring, virtual server hosting, and network resources documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint protection solution that utilizes cutting edge behavior-based machine learning technology to guard endpoint devices and servers and VMs against new malware assaults such as ransomware and file-less exploits, which routinely escape legacy signature-matching AV tools. ProSight Active Security Monitoring protects local and cloud resources and offers a single platform to manage the entire threat progression including blocking, detection, mitigation, cleanup, and post-attack forensics. Key capabilities include single-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against new threats. Find out more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Endpoint Protection and Exchange Filtering
Progent's ProSight Enhanced Security Protection (ESP) services deliver ultra-affordable in-depth security for physical servers and virtual machines, desktops, mobile devices, and Microsoft Exchange. ProSight ESP utilizes adaptive security and advanced heuristics for round-the-clock monitoring and responding to security assaults from all attack vectors. ProSight ESP offers firewall protection, penetration alarms, device control, and web filtering via cutting-edge tools incorporated within one agent accessible from a unified control. Progent's security and virtualization experts can assist your business to plan and implement a ProSight ESP environment that addresses your company's unique needs and that helps you prove compliance with government and industry data security regulations. Progent will assist you define and implement policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alerts that require urgent action. Progent can also help your company to install and verify a backup and disaster recovery solution such as ProSight Data Protection Services (DPS) so you can get back in business rapidly from a potentially disastrous cyber attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services from Progent provide small and mid-sized businesses an affordable end-to-end solution for reliable backup/disaster recovery (BDR). Available at a low monthly rate, ProSight DPS automates and monitors your backup activities and allows rapid recovery of critical data, applications and VMs that have become unavailable or corrupted as a result of component failures, software bugs, disasters, human error, or malware attacks like ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, apps, system images, as well as Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to an on-promises device, or mirrored to both. Progent's backup and recovery specialists can deliver advanced support to configure ProSight DPS to to comply with government and industry regulatory requirements like HIPAA, FIRPA, PCI and Safe Harbor and, when needed, can assist you to recover your business-critical information. Read more about ProSight DPS Managed Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering service that incorporates the technology of top data security vendors to deliver web-based control and comprehensive protection for all your email traffic. The hybrid structure of Progent's Email Guard combines a Cloud Protection Layer with a local gateway appliance to provide complete defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-based threats. The cloud filter serves as a preliminary barricade and blocks most unwanted email from making it to your security perimeter. This reduces your exposure to external attacks and conserves network bandwidth and storage. Email Guard's on-premises security gateway appliance adds a deeper level of analysis for inbound email. For outgoing email, the on-premises gateway offers anti-virus and anti-spam protection, protection against data leaks, and email encryption. The onsite security gateway can also assist Microsoft Exchange Server to monitor and safeguard internal email that stays within your corporate firewall. For more information, visit Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and inexpensive for small and mid-sized organizations to map out, monitor, optimize and debug their connectivity appliances such as routers, firewalls, and load balancers plus servers, printers, client computers and other networked devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that infrastructure topology diagrams are kept current, captures and manages the configuration of virtually all devices connected to your network, tracks performance, and generates alerts when issues are detected. By automating time-consuming network management processes, WAN Watch can cut hours off common tasks such as network mapping, expanding your network, locating devices that need important updates, or isolating performance problems. Find out more details about ProSight WAN Watch network infrastructure monitoring and management consulting.
- ProSight LAN Watch: Server and Desktop Monitoring Services
ProSight LAN Watch is Progentís server and desktop monitoring service that uses state-of-the-art remote monitoring and management technology to help keep your IT system running efficiently by tracking the health of vital assets that drive your business network. When ProSight LAN Watch detects an issue, an alert is transmitted immediately to your specified IT personnel and your Progent engineering consultant so that any looming problems can be resolved before they have a chance to impact productivity Find out more details about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and applications hosted in a secure Tier III data center on a high-performance virtual machine host configured and maintained by Progent's IT support experts. Under Progent's ProSight Virtual Hosting model, the customer owns the data, the OS platforms, and the applications. Since the environment is virtualized, it can be ported easily to a different hosting solution without requiring a time-consuming and technically risky configuration process. With ProSight Virtual Hosting, you are not locked into a single hosting provider. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management Services
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, update, find and safeguard information about your network infrastructure, processes, business apps, and services. You can quickly locate passwords or IP addresses and be alerted about upcoming expirations of SSLs or warranties. By updating and organizing your network documentation, you can save up to half of time spent trying to find vital information about your IT network. ProSight IT Asset Management features a common repository for holding and sharing all documents required for managing your network infrastructure such as standard operating procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for collecting and associating IT data. Whether youíre planning improvements, performing regular maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the data you need the instant you need it. Learn more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and affordable alternative for small and mid-size organizations to get an objective evaluation of the health of their network. Powered by a selection of the top remote monitoring and management (RMM) platforms in the industry, and supervised by Progent's world-class group of IT experts, ProSight Network Audits show you how closely the configuration of your essential network assets adhere to industry best practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and provide instant ROI like a cleaner Active Directory (AD) system. Both also come with a year of advanced remote network monitoring and management. Benefits can include simpler network management, better compliance with data security requirements, more efficient utilization of network assets, quicker troubleshooting, more reliable backup and restore, and higher availability. Learn more about ProSight Network Audits IT infrastructure assessment.
The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is an affordable service based on a brief phone discussion with a Progent information assurance expert. The fact-finding interview is intended to help evaluate your organization's ability either to stop or recover quickly following an attack by a ransomware strain like Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you directly to gather information about your current security profile and backup system, and Progent will then deliver a written Basic Security and Best Practices Report detailing how you can follow industry best practices to create an efficient AV and backup system that meets your company's needs. For more information, refer to The ProSight Ransomware Preparedness Report.
Additional Consulting Services Available from Progent
Progent can provide the services of world-class online consulting professionals for special IT projects. Billing rates for longer-term consulting tasks are determined based on the qualifications of the consultants involved. Progent's experience with these important areas of computer technology allows clients to complete critical initiatives economically and on schedule. Progent's special remote engineering solutions include:
How Your Panama City Business Can Contact Progent's Online Technical Support Experts
Help Desk Call Center Expertise
Progent's Call Center programs for companies with networks based on Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux platforms include full-service Help Desk services, shared Help Desk services, and Call Center operations consulting.
Progent's Standard Help Desk Services provide small organizations a comprehensive solution that manages all facets of remote Level 1 desktop support from initial requests through trouble ticket generation, screen sharing, progress tracking, problem resolution, and reporting. Progent provides call desk services at a substantial discount from Progent's regular desktop support rates, and Progent offers the additional option of fast as-needed escalation to Level 2 and Level 3 experts to handle complex problems.
Progentís shared Help Desk services make it possible for your business to split responsibilities for Help Desk services transparently between your IT staff and Progent's nationwide pool of certified technical support technicians and matter experts (SMEs). Progentís shared Help Desk service is a collaborative support solution based on the leading professional services automation tool for handling end-user service requests, ticket lifecycle, responsibility, status tracking, and metrics.
Progent's Help Desk Call Center team of seasoned information technology consultants offers your customers in Panama City Republic of Panama quick contact with an efficient technical support group with extensive background providing phone help and online repair service for networks powered by Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux technology. Progent's mission is to earn the Help Desk the reputation as a significant driver of business productivity, and Progent's intent is to fix rather than just report network issues.
- Business Applications Support: Training, Development, and Problem Solving
Progent's Applications Consulting Team provides remote advanced engineering support and education in special business application areas that include ERP, MRP, custom programming for accounting packages, and CRM. Progent also can provide consulting expertise, customization, and education for popular Microsoft business applications including CRM, MS Office Project, Office 365 Word, and Microsoft Office 365 Excel. To find out more information on Progent's expertise, custom development, and education offerings, see Progent's Applications Experts Group.
- Unified and Automated Management of Hybrid Cloud Environments
System Center 2016 centralizes and automates the management of hybrid cloud environments through comprehensive support for Windows Server 2016 servers, Windows 10; cohesive management of multi-OS networks that incorporate Linux, Hyper-V and VMware; and better cloud support such as tighter integration with Intune for iPhone and Android smartphone management plus built-in integration with Microsoft Operations Management Suite for cloud-based analytics. Progent's System Center 2016 consultants offer advanced remote and on-premises expertise for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist organizations of any size to design and install a new implementation of Microsoft System Center 2016, expand or tune your current one, upgrade smoothly from a prior release of System Center, or troubleshoot your System Center environment.
- Online IT Infrastructure Monitoring and Reporting Support
Progent can deliver organizations in Panama City Republic of Panama online hybrid network monitoring by providing System Center Operations Manager consulting services and Microsoft System Center 2012 Operations Manager troubleshooting and support. Progent can tune SCOM to accommodate your environment so that your IT support is proactive and automated. By exposing potential trouble spots before they expand into network outages, proactive monitoring can avoid disruptive and expensive network failures. Progent can also assist with system monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Solaris, or Apple macOS and OS X systems, Microsoft networks, or networks based on a variety of platforms.
To get in touch with Progent about emergency online expertise with Microsoft Windows, Apple macOS and OS X, or Linux environments, visit Progent's Nationwide Phone-Based Support, phone 1-800-993-9400, or go to Contact Progent.
For businesses and new ventures in Panama City Republic of Panama, Progent's phone-based computer support specialists can deliver professional and cost-effective IT help the instant your organization needs it. More than 15 years of offering remote repair services has earned Microsoft Partner certification for Progent's consultants and has helped Progent to acquire high-end troubleshooting skills and to fine tune online access technology to repair network problems quickly while avoiding the expense and lost time that comes with on-premises service calls.
Even if your Panama City organization has a local freelance consultant or maintains a full time IT staff that can handle ordinary computer problems, Progentís Microsoft and Cisco certified consultants can provide a convenient and transparent virtual extension of your local resources in cases when your regular IT support personnel either don't have the availability or the knowledge to solve unexpected network emergencies or particularly challenging integration problems.
Details of Progent's Online Computer Services for Panama City Republic of Panama
Progent's phone support, Internet-based troubleshooting, network security consulting, and system administration services give offices in Panama City Republic of Panama unparalleled leverage for your support budget. Whether you require occasional phone support and remote troubleshooting or ongoing Help Desk call center support and network administration, Progent's experts can provide your company world class network support while permitting you to eliminate the cost and administration overhead of carrying a full-service in-house IT staff. Highlights of Progent's National Remote Support program include:
- Fast Telephone Contact with Microsoft Premier Professionals
Progent's staff of Microsoft-certified technicians can deliver immediate and economical expertise to businesses in Panama City Republic of Panama and is also ideal for networks in geographic areas that have a limited supply of technicians with proven expertise supporting Microsoft's current line of server platforms. All Progent engineers have at least 10 years of experience supporting Microsoft solutions. As a Microsoft Certified Partner support firm, Progent has the use of a broad array of Microsoft support utilities, technical databases, and on-going education.
- By the Minute Rates to Reduce Expenses
Progent provides remote support on a per-minute billing plan, so you pay only for the support you use. Progent requires no minimum fee for online support and imposes no monthly subscription fee for services provided during regular business hours. This saves you from facing big invoices for routine fixes.
- Availability of Cisco Network Infrastructure Professionals
Progent's registered experts for Cisco can provide the services of authorized specialists with experience in planning, deploying, and troubleshooting networking environments powered by Cisco technology. Progent can offer a CCIE or CCNP to help you create fast, high-availability, and protected connectivity for wireline and wireless networking.
- Application Specialists Team
Progent's core support offerings include technology integration, MS Exchange Server expertise, network security design, and shared Help Desk services. Progent's Experts group offers world-class consulting support for specific business applications. Help offered by the Application Experts staff includes:
Microsoft Dynamics GP Consulting and Customization
MS Project Training
Office 365 solutions support
Office Excel and Office 365 Excel Technical Support and Application Development
Office Word and Microsoft Office 365 Word Consulting
BI Reporting Consulting and Training
Power BI Integration Services
UNIX, Linux and Sun Solaris Support
Microsoft SQL Server 2019 solution design, Microsoft SQL Server 2017 planning and migration, Microsoft SQL Server 2016 Software Programming, and SQL Server 2014 Software Development and Debugging
Oracle Database Administration and Software Programming
MySQL Database Administration and Software Design
Amazon Marketplace Web Service Programming and Debugging
By offering a full service centralized resource for IT generalists and specialists, Progent can tailor fast, inexpensive, and comprehensive IT solutions that align with the unique requirements of your company.
- Sophisticated Remote Access Tools
Secure remote connectivity allows Progent's support professionals to observe exactly what your customers see. This makes it possible to find fast fixes to problems that might otherwise demand a costly onsite service call. State-of-the-art remote access software and experienced engineers together allow Progent to resolve most IT problems rapidly and economically. Progent is a pioneer in offsite support and automated network tracking.
- Compatibility with Popular VPN Gateways
Progent supports safe Virtual Private Network access for gateways from leading VPN providers including Microsoft, Cisco, NetScreen and CheckPoint. Secure VPN remote connectivity enables the experts at Progent's Technical Response Center to access your system remotely without compromising system security.
- 24-hour Service for High System Uptime
For organizations with vital applications, Progent can provide optional 24x7 remote technical services. Used in conjunction with automated 24x7 network monitoring based on Microsoft System Center Operations Manager, this offering can help produce maximum network availability.
- Help Desk Outsourcing
Progent's Help Desk support programs are designed especially for budget-conscious organizations whose clients need immediate access to a Help Desk Call Center with expert telephone support and full escalation capability.
How Is Progent Unique from Other Service Organizations?
Progent is a Microsoft Certified Partner consulting firm and Progent's head count, range of technical background, fine tuned remote support tools, and understanding of corporate IT allow offices to avoid the limitations associated with exclusive reliance on smaller consulting firms, independent freelance service providers, or over-stretched internal resources.
Progent adds value by offering:
How Does Our Company Start Getting Remote Computer Support from Progent?
- Proven Methodology
Progentís staff of Microsoft and Cisco Certified consultants average more than ten years of real-world industry background, in the trenches of IT support, performing a broad range of IT tasks for an extensive array of customers. Each Progent consultant shares a refined collection of personal best practices which are incorporated into company-wide best practices training that Progent instills in its consulting personnel. This means that you get not only expert IT help, but also a consultant with field-tested methods for using computer knowledge to repair actual IT problems quickly.
- Value Pricing
Progent's pricing policy is to bill for remote service and on-premises visits by the minute. As a result, you are invoiced exclusively for received services. Progent does not demand a more expensive rate for off-hours or emergency service, and inside California or in regions where Progent provides in-person support, Progent does not charge for travel except for urgent support where on-site work is less than 4 hours. In addition, Progent imposes no startup fee and requires no monthly commitment for services delivered during normal business hours. Many service firms impose large minimum payments or charge for every quarter hour or longer. Progent's one-minute granularity eliminates large invoices for fast fixes so you won't be tempted to permit minor problems to fester.
- Knowledge Transfer
Progent is committed to knowledge transfer from Progent's consultants to customers. By educating clients to deal with technical issues that are within their comfort zone, Progent is able to concentrate on providing high-value skills where Progent faces few competitors. Companies who utilize familiar independent service providers or who employ in-house support personnel benefit when Progent passes on knowledge about new technology and proven methodologies to make their IT environments more robust, secure, and productive.
- 24x7 Network Monitoring with Microsoft System Center Operations Manager
Progent is one of the few IT service firms to offer round-the-clock remote tracking services based on Microsoft Operations Manager. MS Operations Manager causes your computer support to be proactive instead of reactive. By anticipating potential problems before they cause downtime, network monitoring can save your information network from stressful and costly service losses.
To initiate Progent's Nationwide Remote Support services or to find out more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for IT support, go to Immediate Online Support.