Fast and Affordable Remote Help for Parsippany Information Networks
Immediate Online Technical Support for Parsippany SystemsFor businesses located in Parsippany or anywhere in the state of New Jersey, Progent provides remote support for networks based on Microsoft Windows, Cisco, Apple macOS and OS X, or Linux/UNIX technology. Progent's Microsoft Certified engineers have provided online support to companies in every state in the U.S. (Refer to testimonials from Progent's customers.) In addition, Progent can furnish the expertise of Cisco CCIE-qualified network specialists to handle complex infrastructure issues, plus the assistance of CISA and CISSP-certified security experts to handle high-level security architecture and diagnostic issues.

Progent's online technical support engineers provide exceptional leverage because they possess the practical background and have access to the sophisticated technology necessary to resolve most network problems quickly. This reduces direct expenses because service calls use up fewer chargeable minutes. Remote help also eliminates the expense of dispatching an engineer to your site. Your company benefits even more with incidental expenses by minimizing or eliminating network downtime and related costs stemming from business discontinuity, disgruntled clients, idle employees, and de-focused management. Progent's advanced remote technical support experience is especially helpful for organizations that depend on public clouds for critical infrastructure or software like Microsoft Azure, Amazon Web Service, or Office 365 Exchange Online, where onsite IT support may not be useful.

Progent's pricing model for online help is structured to stretch your network support dollar. Progent bills by the minute for telephone-based consulting, so you are billed only for the support that you actually get. In contrast to typical remote support organizations, Progent requires no initialization charge or minimum payments. Progent's one-minute billing unit and clean policy for billing prevent scenarios where quick fixes manage to turn into major tabs. Progent's penchant for solving problems efficiently means your business saves cash.

Progent's Remote Consulting and Troubleshooting Expertise
Through years of experience, Progent has refined a collection of customized tools and field-tested processes which ensure the maximum level of effectiveness for online engineering help and repair for IT networks of all sizes. Progent offers safe Virtual Private Network support for VPN gateways from a variety of popular vendors including Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN access allows the staff of Progent's online support team to interface to your computer system without compromising system security.

Progent's sophisticated service database application includes thorough records of the support that Progent's customers have been provided. Progent's authorized consultants have access to the history of all help delivered to every Progent customer by every consultant. This archive of problems and solutions is organized as a quickly accessible support database that enables Progent's online technical experts to communicate their experiences company-wide to make sure that the quality of Progent's support grows over time. Progent's high-level certifications and close relationships with important technology companies including Cisco and Microsoft make available other vast technical databases and allow fast response from vendors' in-house support staff with the result that Progent's remote consulting experts can arrive at optimal solutions promptly.

Remote technical support services offered by Progent to companies in Parsippany and throughout the state of New Jersey include:

ProSight Flat-rate Managed Services for Small and Mid-size Businesses
Progent offers a selection of budget-friendly, fixed-price managed services designed to allow small and mid-size businesses to benefit from the same cutting-edge technology deployed by some of the industry's top corporations. Progent's ProSight line of network monitoring and management services addresses all critical aspects of modern networking including email content filtering, security and compliance, automated backup/recovery, network infrastructure health monitoring, VM cloud hosting, and IT asset documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection (EPP) service that incorporates next generation behavior analysis technology to guard endpoints and servers and VMs against modern malware assaults like ransomware and file-less exploits, which routinely escape traditional signature-matching anti-virus products. ProSight ASM protects on-premises and cloud-based resources and provides a single platform to manage the complete threat progression including protection, infiltration detection, mitigation, remediation, and forensics. Key features include one-click rollback using Windows VSS and automatic network-wide immunization against new threats. Learn more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection: Endpoint Protection and Microsoft Exchange Email Filtering
    ProSight Enhanced Security Protection (ESP) services offer economical multi-layer security for physical and virtual servers, desktops, smartphones, and Microsoft Exchange. ProSight ESP uses contextual security and advanced machine learning for continuously monitoring and reacting to cyber assaults from all attack vectors. ProSight ESP offers firewall protection, intrusion alerts, device management, and web filtering via leading-edge technologies incorporated within a single agent accessible from a unified console. Progent's data protection and virtualization experts can assist you to design and configure a ProSight ESP environment that addresses your organization's unique requirements and that helps you achieve and demonstrate compliance with legal and industry data protection regulations. Progent will assist you define and implement security policies that ProSight ESP will manage, and Progent will monitor your network and respond to alarms that call for immediate action. Progent's consultants can also help your company to install and test a backup and restore system such as ProSight Data Protection Services so you can recover quickly from a destructive cyber attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services from Progent provide small and medium-sized businesses an affordable end-to-end solution for secure backup/disaster recovery. Available at a low monthly rate, ProSight DPS automates your backup activities and enables fast recovery of critical data, apps and VMs that have become unavailable or damaged as a result of hardware failures, software glitches, disasters, human error, or malicious attacks such as ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, apps, system images, plus Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to a local storage device, or mirrored to both. Progent's BDR consultants can provide advanced expertise to set up ProSight DPS to to comply with regulatory standards such as HIPPA, FINRA, and PCI and, whenever needed, can help you to restore your business-critical information. Learn more about ProSight DPS Managed Cloud Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that incorporates the infrastructure of leading data security companies to deliver centralized control and world-class protection for your inbound and outbound email. The hybrid structure of Progent's Email Guard managed service combines cloud-based filtering with a local security gateway device to provide complete defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. Email Guard's Cloud Protection Layer acts as a preliminary barricade and blocks the vast majority of threats from making it to your network firewall. This reduces your exposure to inbound attacks and conserves system bandwidth and storage space. Email Guard's on-premises security gateway appliance provides a deeper level of analysis for incoming email. For outbound email, the local security gateway provides anti-virus and anti-spam filtering, protection against data leaks, and email encryption. The on-premises gateway can also help Microsoft Exchange Server to track and safeguard internal email traffic that originates and ends inside your corporate firewall. For more information, visit ProSight Email Guard spam and content filtering.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    Progent’s ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and inexpensive for smaller businesses to map, track, reconfigure and troubleshoot their networking hardware such as routers and switches, firewalls, and wireless controllers as well as servers, printers, endpoints and other networked devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch ensures that infrastructure topology diagrams are always current, captures and displays the configuration of almost all devices on your network, tracks performance, and generates notices when problems are detected. By automating complex management activities, WAN Watch can knock hours off ordinary tasks like making network diagrams, expanding your network, locating devices that need important software patches, or isolating performance bottlenecks. Find out more details about ProSight WAN Watch infrastructure management consulting.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progent’s server and desktop remote monitoring service that uses state-of-the-art remote monitoring and management (RMM) techniques to help keep your IT system running at peak levels by tracking the state of critical assets that drive your business network. When ProSight LAN Watch uncovers a problem, an alarm is transmitted automatically to your designated IT management personnel and your assigned Progent engineering consultant so any potential problems can be addressed before they have a chance to disrupt productivity Learn more details about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and applications hosted in a protected Tier III data center on a fast virtual machine host configured and managed by Progent's IT support professionals. Under the ProSight Virtual Hosting service model, the customer retains ownership of the data, the OS platforms, and the applications. Because the system is virtualized, it can be ported immediately to an alternate hosting environment without requiring a lengthy and technically risky configuration process. With ProSight Virtual Hosting, you are not locked into a single hosting service. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, maintain, find and safeguard data related to your network infrastructure, procedures, applications, and services. You can instantly find passwords or serial numbers and be alerted automatically about upcoming expirations of SSL certificates or warranties. By updating and managing your network documentation, you can eliminate up to half of time thrown away searching for critical information about your IT network. ProSight IT Asset Management includes a common location for storing and collaborating on all documents related to managing your network infrastructure such as standard operating procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for gathering and associating IT data. Whether you’re planning improvements, performing maintenance, or responding to an emergency, ProSight IT Asset Management gets you the knowledge you require the instant you need it. Find out more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and affordable alternative for small and medium-size organizations to get an unbiased evaluation of the health of their IT system. Powered by a selection of the leading remote monitoring and management tools available, and supervised by Progent's world-class team of IT experts, ProSight Network Audits help you see how closely the configuration of your core infrastructure devices adhere to industry best practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver immediate ROI such as a cleaner Active Directory (AD) system. Both also come with a year of advanced remote network monitoring and management (RMM). Benefits can include lower-cost management, improved compliance with government and industry security requirements, more efficient utilization of IT resources, quicker problem resolution, more dependable backup and restore, and higher availability. Read more about Progent's ProSight Network Audits IT infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is a low-cost service centered on a phone interview with a Progent backup/recovery expert. The fact-finding interview is intended to help assess your organization's preparedness either to stop or recover rapidly after an assault by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you directly to collect information concerning your current antivirus tools and backup/recovery platform, and Progent will then produce a custom Basic Security and Best Practices Report document describing how you can apply best practices to deploy an efficient AV and backup/recovery environment that meets your company's requirements. For details, refer to The ProSight Ransomware Preparedness Report.

Special Support Programs Available from Progent
Progent offers the services of seasoned online consulting professionals for contract IT projects. Billing rates for longer-term development or consulting projects are set based on the qualifications of the consultants involved. Progent's background in these important fields of computer technology enables clients to execute critical initiatives within budget and on schedule. Progent's special online consulting solutions include:

  • Help Desk Expertise
    Progent's Help Desk Call Center service options for businesses with environments based on Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux products include comprehensive Help Desk outsourcing, virtual Helpdesk services, and Call Center process consulting. Progent's Help Desk outsourcing support services are ideal for companies who don't have the budget to support an in-house Call Center but who require fast communication with an effective Help Desk Call Center with professional phone support plus the expertise to escalate the most challenging trouble tickets to high-level engineers.

    Progent’s Virtual Call Center is designed for larger companies and serves as a seamless supplement to your existing Call Center team. Progent's Virtual Help Desk Call Center can serve as a an escalation resource to handle complex technical issues, or be available in hectic instances when your other resources are too busy.

    Progent's Help Desk Call Center staff of veteran network experts provides your customers in Parsippany or anywhere in the state of New Jersey instant contact with a dependable support group with extensive experience offering phone support and remote repair service for IT systems powered by Microsoft, Cisco, macOS and OS X, or UNIX/Linux components. Progent's charter is to earn the Help Desk recognition as a solid enabler of company success, and Progent's intent is to resolve instead of just annotate network issues.

  • Business Applications Support: Training, Custom Programming, and Troubleshooting
    Progent's Applications Experts Team can supply remote advanced engineering support and training in specific business application areas including ERP, Manufacturing Requirements Planning, custom programming for accounting packages, and CRM. Progent also offers expertise, programming, and training for familiar Microsoft business applications such as Microsoft CRM, Office Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To learn more about Progent's expertise, custom programming, and education offerings, refer to Progent's Business Application Experts Group.

  • Centralized and Streamlined Management of Hybrid Cloud Networks
    Microsoft System Center 2016 unifies and automates the administration of hybrid cloud networks by offering comprehensive integration with Windows Server 2016 servers, Windows 10 clients; cohesive integration of heterogeneous networks that incorporate various Linux distributions, Hyper-V and VMware vSphere; and better cloud support including tighter integration with Intune for Apple iPhone and Google Android smartphone management plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center 2016 consultants offer world-class online and onsite support for all components of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist you to design and configure a new deployment of System Center 2016, expand or tune an existing one, migrate smoothly from a previous version of System Center, or debug your System Center environment.

  • Online Hybrid Network Monitoring Support
    Progent can deliver organizations in Parsippany, or anywhere in the state of New Jersey, online hybrid network monitoring and reporting by providing System Center Operations Manager expertise and System Center 2012 Operations Manager (SCOM 2012) support. Progent can tune SCOM to fit your environment so your IT maintenance is proactive and automated. By uncovering looming problems before they cause downtime, remote monitoring can avoid inconvenient and costly information system breakdowns. Progent can also provide help with system monitoring tools like Nagios and MRTG to troubleshoot UNIX/Linux, Sun Solaris, or macOS and OS X environments, Windows environments, or environments based on multiple operating systems.
How Your Parsippany Company Can Contact Progent's Online Service Professionals
To get in touch with Progent about urgent phone-based help with Windows, Apple macOS and OS X, or Linux environments, visit Progent's Urgent Phone-Based Support, call 1-800-993-9400, or see Contact Progent. For businesses and new ventures in Parsippany or throughout the state of New Jersey, Progent's phone-based computer support engineers are ready to deliver professional and cost-effective system help the moment your company needs it. More than a decade of providing online technical assistance has earned Microsoft Partner certification for Progent's consulting experts and has enabled Progent to develop high-end troubleshooting capability and to refine online access technology to fix network problems quickly while avoiding the cost and lost time associated with in-person service calls.

Even if your Parsippany business has a regular independent consultant or employs an in-house IT staff that can handle day-to-day network problems, Progent’s Microsoft and Cisco certified consultants are available to offer an easy and transparent remote extension of your local resources for situations when your usual service personnel either lack the availability or the expertise to deal with sudden network crises or particularly complicated integration problems.

Advantages of Progent's Network Help for Organizations in Parsippany
Progent's online support services allow your Parsippany organization to have the benefits of timely, enterprise-grade network support without the expense of maintaining a full-time IT organization. Your information system will acquire greater strategic value by being increasingly reliable, productive, and protected. Advantages to your business include:

  • Seamless virtual expansion of your local IT resources
    With most businesses in Parsippany or anywhere in New Jersey, local computer support providers, whether made up of freelance consultants or an internal IT staff, can resolve the majority of network problems. However, IT crises sometimes spring up when local resources are too busy or absent, and some trouble may be associated with IT products that is unfamiliar to your onsite service technicians. In these instances, Progent's on-call support professionals offer a convenient, fast, and budget-friendly way to augment your local resources and to pass on valuable knowledge to increase your capability to resolve downstream problems in-house.

  • Reduced Reliance on Freelance Consultants
    For IT maintenance, smaller businesses often depend on individual freelance service providers. Although independent consultants carry smaller internal costs than big service companies and can often charge marginally less, they are often stretched too thin, making it difficult to respond rapidly to crisis situations. If a freelance consultant is occupied with another customer, sick, on vacation, or in class, the absence of reserve help may force your business to go without assistance during an emergency. As your business grows, system downtime and problems with vital software become more costly. The budget you thought you were conserving on an independent can be eaten up fast by reduced productivity. Progent offers a dependable source of backup support experts to insure your network is always up and running.

  • Build a Scalable Basis for Seamless Expansion
    Organizations typically start with an information architecture implemented on a modest budget. Without a strong framework, slap-dash repairs often get thrown onto a weak foundation. When a network grows, stability and expandability problems can impede the productivity of the business. These badly built environments require proper assessment, smart strategic planning, and wide IT expertise to evolve to a system architecture able to deliver the stable foundation to meet vital business requirements and simplify future growth.

  • Interact with Problem Solvers Rather Than Technology Resellers
    Smaller businesses require advice and technical education to negotiate an ever more complex maze of technology alternatives available for promoting business growth and enhancing productivity. These companies do not need a computer engineer who is attempting to earn a commission on a specific vendor's technology. IT consulting and product sales can result in a situation where the recommended solution is designed around a predetermined product instead of the genuine needs of a business. Progent eliminates these conflicts by offering only services instead of products. This enables Progent to align technical consulting with the best interests of clients.

What Makes Progent Unique from Other Service Firms?
Progent is a Microsoft Partner support company and Progent's staff size, breadth of technical experience, fine tuned support software, and familiarity with enterprise networking allow offices to avoid the pitfalls associated with exclusive dependence on smaller service firms, individual freelance service providers, or over-stretched in-house IT help.

Progent stands out by offering:

  • Certified Expertise in Microsoft's Entire Family of Server Platforms
    Progent can provide in-depth expertise for Microsoft’s popular server platforms with services that include Windows Server 2019 migration services, Windows Server 2016 hybrid cloud integration, Windows Server 2012 R2 planning and integration support services, Windows Server 2008 expertise, Windows 2003 upgrades, MS Exchange 2016 planning and deployment, Exchange 2013 configuration, Microsoft Exchange 2010 Server support, Exchange Server 2007 and Microsoft Exchange 2003 Server upgrades, plus Microsoft SQL Server 2017 migration, SQL Server 2016 integration and development, Microsoft SQL Server 2014 support, and SQL 2012 maintenance.

  • Value Pricing
    Progent's pricing policy is to bill for remote service and on-premises help per minute. Consequently, you pay just for received support. Progent does not impose a higher rate for after-hours or emergency service, and inside California or in areas where Progent offers on-site service, Progent does not charge for travel except for urgent calls where on-site work is less than 4 hours. In addition, Progent applies no initialization charge and requires no monthly commitment for support services delivered during regular working hours. Many support firms impose large minimum fees or charge for every fifteen minutes or longer. Progent's fine granularity eliminates big bills for fast repairs so you will not be forced to permit simple problems to fester.

  • Complete Documentation of Delivered Services
    Progent has developed a sophisticated service reporting system that records and formats detailed documentation for all delivered support activities. Unlike many freelance consultants or local support firms who offer scant documentation or details of services done, each service delivered by Progent is tracked by comprehensive documentation. Each Progent consultant has access to the service reports sent by every staff member to each client. The discipline of detailing and archiving service activity allows more effective service and avoids a variety of typical misfortunes such as when a support client is virtually held captive to a consultant who refuses to let go of the keys to the kingdom.

  • Automated Server Monitoring with MS System Center Operations Manager
    Progent is one of the only IT service companies to provide round-the-clock network tracking services based on MS Operations Manager. Microsoft Operations Manager allows your network support to be proactive instead of reactive. By uncovering potential issues before they result in lost productivity, network monitoring can keep your IT network from stressful and expensive availability losses.
How Does My Business Start Receiving Online Technical Help from Progent?
To initiate Progent's Nationwide Remote Support services or to find out more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for network support, visit Immediate Technical Support.