Immediate Remote Technical Support for Parsippany New Jersey IT Networks
For businesses located in Parsippany New Jersey, Progent offers remote technical support for computer systems based on Microsoft Windows, Cisco, Apple macOS and OS X, or Linux/UNIX platforms. Progent's Microsoft Certified professionals have provided remote support to companies in all 50 states in the U.S. (Refer to testimonials from Progent's clients.) Progent also offers the expertise of Cisco CCIE-qualified engineers to handle complex networking issues, plus the services of CISA and CISSP-certified cybersecurity experts to help with high-level security design and diagnostic jobs.
Progent's online support experts provide excellent leverage because they possess the real-world experience and are equipped with the sophisticated technology necessary to solve most network problems quickly. Efficient support lowers direct expenses since solutions require fewer chargeable consulting minutes. Remote help also avoids the cost of dispatching a consultant to your site. Your company benefits additionally with indirect expenses by reducing or eliminating system downtime and associated losses stemming from business discontinuity, disgruntled clients, unproductive employees, and distracted executives. Progent's advanced online consulting experience is especially important for organizations that are dependent on public clouds for vital network infrastructure or applications such as Azure, Office 365 Exchange Online, Amazon AWA, Google Cloud Platform (GCP), or where on-premises IT support may not be an option.
Progent's billing policy for online help is structured to stretch your network support investment. Progent charges by the minute for telephone-based consulting, so you are charged exclusively for the support that you actually get. Unlike typical remote support companies, Progent imposes no service activation charge or minimum payments. Progent's one-minute billing unit and clean model for pricing prevent scenarios where quick fixes manage to turn into major invoices. Progent's penchant for handling technical issues quickly means you saves money.
Progent's Online Consulting and Technical Support Expertise
Over time, Progent has mastered a set of optimized tools and field-proven methodologies that allow the maximum level of effectiveness for online consulting and troubleshooting for information systems of any size. Progent offers safe VPN support for gateways from multiple leading sources including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN technology enables the experts of Progent's remote service group to interface to your company's computer system without violating network security.
Progent's proven service database application keeps detailed documentation of the support that Progent's customers have been provided. Progent's staff service personnel have access to the history of services delivered to every Progent customer by every engineer. This history of trouble tickets and solutions is structured as a quickly accessible internal database that allows Progent's remote support professionals to share their experiences company-wide to make sure that the effectiveness of Progent's support services grows daily. Progent's extensive list of certifications and working associations with important technology companies including Cisco and Microsoft make available other extensive technical support databases and permit quick access to manufacturers' internal engineering staff so Progent's remote consulting experts are able to arrive at the most efficient solutions quickly.
Remote technical services available from Progent to customers in Parsippany New Jersey include:
Authorized Microsoft Windows Experts
Progent's Microsoft-premier online service experts offer network problem solving and consulting help for the complete line of Microsoft server products. Progent is a Microsoft Certified Partner and can provide your company the expertise of consulting engineers who can assist you with a broad variety of technology support services including
Microsoft Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid cloud systems, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 migration,
MS Exchange 2019 Server deployment,
Microsoft Exchange 2016 planning and deployment, Exchange 2013 configuration,
Microsoft Exchange 2010 maintenance,
SharePoint Server 2019 design and integration, SharePoint Server 2016 migration and hybrid deployment consulting services, Microsoft Teams consulting, Skype for Business Server migration support, Lync Server 2013 integration, and Microsoft Communications Server troubleshooting,
Microsoft Forefront Threat Management Gateway 2010 management and ISA Server maintenance, Microsoft SQL Server 2019 migration consulting, Microsoft SQL Server 2017 consulting, SQL Server 2016 migration and programming and SQL Server 2014 support,
Systems Center Operations Manager system monitoring,
Project Server and Project Server Online planning,
Microsoft Office Access Application Development and Troubleshooting,
SBS Server 2011 consulting, and
Windows Essentials migration and cloud integration.
Progent also can deliver a wide range of cost-effective PC desktop consulting and support services to help your business to deploy, integrate, troubleshoot, and manage desktop PCs and laptops powered by Windows. Progent's PC desktop consulting services include offering Microsoft Windows 10 upgrade support services as well as Microsoft System Center 2012 Configuration Manager (SCCM 2012) planning and deployment, Microsoft System Center 2016 Configuration Manager hybrid cloud integration, and Intune consulting to centralize the administration of your PCs along with your web-facing tablets and smartphones.
Contact a Cisco CCIE for Complex Network Troubleshooting
The Cisco Certified Internetwork Expert (CCIE) credential is the premier recognition for networking professionals, and certifies a person's networking knowledge at the expert level. Cisco-qualified CCIEs can handle the most difficult problems associated with network infrastructure design, deployment, maintenance, compliance, and repair. CCIEs work closely with Cisco's internal product support engineers in isolating problems with Cisco IOS network management utilities and coming up with alternate approaches or identifying program patches. Cisco CCIEs represent an exceptional cost-effectiveness because their deep expertise permits them to find solutions for problems rapidly. In many cases, less experienced engineers can struggle for many hours or even days with identical problems that a CCIE can fix in a few minutes. Progent's Cisco-qualified CCIE engineers can interface to your network by means of advanced remote support technology to perform fast, secure, and affordable diagnosis and remediation.
New York City Metro Area Contact Information:
Progent offers consulting services and onsite technical support in the Greater New York City Metro Area including Stamford, and all of New Jersey.
Progent locations in New York City Metro Area
||Flatbush Avenue Executive Center, 495 Flatbush Avenue
Brooklyn, NY 11225
||Brooklyn Network Support Services
||3001 Woodbridge Avenue
Edison, NJ 08837
||Edison Network Support Services
||111 Town Square Place, Suite 1203
Jersey City, NJ 07302
||Jersey City Network Support Services
||30 Broad St, 23rd Floor
New York City, NY 10004
||Lower Manhattan Network Support Services
||420 Lexington Ave
New York City, NY 10170
||Midtown Manhattan Network Support Services
||146-B Ferry Street
Newark, NJ 07105
||Newark Network Support Services
||181 New Road, Suite 304
Parsippany, NJ 07054
||Parsippany Network Support Services
||Park 80 West
Saddle Brook, NJ 07663
||Saddle Brook Network Support Services
||405 RXR Plaza
Uniondale, NY 11556
||Uniondale Network Support Services
||73 Market Street, 3rd Floor
Yonkers, NY 10710
||Yonkers Network Support Services
Progent's Cisco CCIEs can provide consulting for the entire range of Cisco's market leading selection of infrastructure appliances. Cisco networking expertise offered by Progent includes ASA 5500-X Next Generation firewalls with Firepower Services integration and troubleshooting, Cisco routers planning and management, Catalyst switch consulting and support, Nexus switch consulting services, Meraki switches consulting services, Cisco Unified Communications Manager/CallManager configuration and troubleshooting, Cisco Voice over IP phones and IP video phones solutions and Cisco wireless VoIP phones configuration, Cisco Meraki Wi-Fi AP layout and set up, Cisco Aironet Wireless Access Points engineering services, Cisco WiFi controllers integration consulting, Cisco Security and VPN Integration support, and SIP and CUBE integration solutions for SIP PSTN trunks and CUBE integration consulting. Progent also offers remote and on-premises Wi-Fi site surveys to help you to modernize your Wi-Fi ecosystem.
CISSP, ISSAP, and CISM Premier System Security Experts
Progent's accredited CISSP and CISSP-ISSAP security and compliance experts can provide a range of system protection solutions to enhance the safety of your Microsoft Windows, Apple macOS and OS X, Linux environment against attacks or assist you to recuperate quickly following a damaging penetration. Security support services offered by Progent include: thorough data security and compliance evaluation utilizing tools such as GFI LANguard Network Security Scanner, AMAP Application Scanner, and software from Solar Winds tools and Nikto; fast recovery from malicious attacks; integrating firewalls; building safe architectures for off-site and mobile access; protecting your email infrastructure from viruses, spam and DHA attacks; and offering 24x7 network monitoring.
Hybrid Cloud Integration Solutions
Progent can provide expert remote consulting to help businesses of all sizes connect their networks with leading public cloud platforms including Microsoft Azure and Amazon Web Services. Progent can help you to design and manage hybrid ecosystems that support Windows and Linux systems and apps in either cloud-based systems or in hybrid network models that combine local resources as well as public cloud services. To assist you to incorporate cloud services with networks, Progent can provide a variety of cloud migration support services such as Office 365 integration solutions with on-premises installations of Exchange,
Azure hybrid cloud design and deployment consulting, Amazon AWS hybrid cloud solutions, Amazon Web Marketing Service programming and debugging, and Google Cloud integration expertise. Progent has over 20 years of background delivering high-level consulting services remotely, and Progent can make sure you complete your cloud integration initiatives quickly and within your budget.
VMware Site Recovery Manager (SRM) Planning and Deployment
VMware's Site Recovery Manager (SRM) is an extension to VMware vCenter that lets you define, automate and verify a repeatable process for recovering services rapidly following a breakdown. Site Recovery Manager provides centrally controlled and automated recovery, application mobility, plus transparent site migration, failback and re-protect. Site Recovery Manager also enables non-intrusive testing for site recovery, updates and fixes and can generate audit reports to confirm full service recovery, validate Service Level Agreements and demonstrate compliance. Progent offers the support of a VCDX certified VMware SRM consulting expert to assist you to design, configure, test and maintain a disaster recovery solution based on VMware Site Recovery Manager.
Progent's VMware vSphere and vCloud experts have in-depth understanding of VMware vCloud Director, VMware vRealize Automation (vRA), vRealize Orchestrator and vCloud used for managing private and public cloud and hybrid cloud environments that deliver maximum uptime, security, and disaster recovery. Progent can also provide world-class VMware NSX consulting from a VCDX-NV certified network architect to assist your organization to build a fully virtualized Software Defined Data Center (SDDC) that can be set up or re-purposed in minutes and managed with a high level of automation independent of the hardware used by the underlying IP network.
UNIX/Linux, Solaris, and Apple macOS and OS X Support Services
Progent's UNIX/Linux experts and macOS and OS X technology specialists offer remote support services to address a broad spectrum of computer technologies such as system architecture, email solutions, system and process security, plus UNIX and Microsoft Windows integration. For server economization and simplified administration in environments that incorporate Linux with Windows, Progent offers VMware integration and Citrix XenServer expertise. Progent can also assist with migration from older systems to Windows or Linux-powered environments. Progent's team-based methodology for resolving technical problems enables quick escalation, when required, to engineers with task-relevant expertise to handle challenging situations. This accelerates solutions of urgent problems, reduces lost productivity, and lowers support costs.
Progent's UNIX/Linux consultants can offer urgent online help diagnosing problems affecting UNIX/Linux networks powered by leading variants of UNIX such as:
Mac OS X
IBM AIX Open UNIX
Berkeley UNIX (BSD)
ProSight Fixed-price Managed IT Services for Small and Mid-size Organizations
Progent offers a family of low-cost, flat-rate managed services intended to allow small and medium-size businesses to utilize the same advanced technology deployed by many of the world's leading enterprises. Progent's ProSight suite of network management outsourcing services addresses all key areas of information technology such as email protection, security and compliance, cloud-based backup/recovery, network infrastructure monitoring and management, virtual server cloud hosting, and IT asset documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection solution that utilizes next generation behavior analysis technology to guard endpoints and physical and virtual servers against new malware assaults such as ransomware and file-less exploits, which routinely get by legacy signature-matching AV tools. ProSight ASM protects on-premises and cloud resources and offers a single platform to manage the entire threat progression including blocking, identification, containment, remediation, and forensics. Top features include one-click rollback with Windows VSS and real-time network-wide immunization against newly discovered threats. Read more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Protection and Microsoft Exchange Filtering
Progent's ProSight Enhanced Security Protection services offer affordable multi-layer protection for physical servers and virtual machines, workstations, mobile devices, and Exchange email. ProSight ESP utilizes contextual security and advanced machine learning for continuously monitoring and responding to cyber threats from all vectors. ProSight ESP offers two-way firewall protection, intrusion alarms, endpoint management, and web filtering through cutting-edge technologies incorporated within a single agent accessible from a single console. Progent's security and virtualization consultants can help your business to design and implement a ProSight ESP environment that meets your company's specific needs and that helps you demonstrate compliance with legal and industry data security standards. Progent will assist you define and configure security policies that ProSight ESP will manage, and Progent will monitor your network and respond to alarms that call for urgent attention. Progent's consultants can also assist your company to install and verify a backup and restore system such as ProSight Data Protection Services so you can get back in business quickly from a destructive cyber attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Microsoft Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services offer small and medium-sized organizations an affordable end-to-end solution for secure backup/disaster recovery (BDR). For a low monthly rate, ProSight Data Protection Services automates your backup processes and allows fast recovery of critical files, apps and virtual machines that have become unavailable or damaged due to component failures, software glitches, natural disasters, human error, or malware attacks such as ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, applications, system images, plus Hyper-V and VMware images/. Important data can be backed up on the cloud, to an on-promises device, or mirrored to both. Progent's BDR consultants can deliver world-class support to configure ProSight Data Protection Services to to comply with regulatory requirements such as HIPAA, FIRPA, and PCI and, whenever necessary, can assist you to restore your business-critical information. Learn more about ProSight Data Protection Services Managed Cloud Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the infrastructure of leading information security vendors to provide web-based control and world-class protection for your inbound and outbound email. The powerful architecture of Progent's Email Guard managed service combines cloud-based filtering with an on-premises gateway device to provide advanced protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-borne malware. The cloud filter acts as a first line of defense and blocks the vast majority of threats from reaching your security perimeter. This decreases your vulnerability to inbound threats and conserves system bandwidth and storage. Email Guard's onsite security gateway device adds a deeper layer of analysis for inbound email. For outgoing email, the onsite gateway provides AV and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The local security gateway can also assist Exchange Server to monitor and protect internal email traffic that originates and ends inside your corporate firewall. For more details, visit ProSight Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is a network infrastructure management service that makes it easy and affordable for smaller businesses to diagram, monitor, reconfigure and debug their networking hardware such as routers and switches, firewalls, and load balancers plus servers, printers, client computers and other devices. Using cutting-edge RMM technology, WAN Watch ensures that network maps are always updated, copies and manages the configuration of virtually all devices connected to your network, tracks performance, and sends notices when potential issues are discovered. By automating tedious management and troubleshooting activities, ProSight WAN Watch can cut hours off ordinary chores such as making network diagrams, reconfiguring your network, finding appliances that need important updates, or identifying the cause of performance bottlenecks. Find out more details about ProSight WAN Watch network infrastructure monitoring and management consulting.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring service that uses state-of-the-art remote monitoring and management technology to keep your IT system running at peak levels by checking the state of vital computers that power your information system. When ProSight LAN Watch detects an issue, an alarm is sent immediately to your designated IT management personnel and your assigned Progent engineering consultant so that all potential problems can be addressed before they can impact productivity Learn more details about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and applications hosted in a protected fault tolerant data center on a fast virtual host configured and managed by Progent's IT support experts. With Progent's ProSight Virtual Hosting service model, the client retains ownership of the data, the OS software, and the applications. Since the system is virtualized, it can be ported immediately to an alternate hosting solution without requiring a time-consuming and technically risky reinstallation process. With ProSight Virtual Hosting, you are not tied a single hosting provider. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, update, retrieve and safeguard data related to your IT infrastructure, procedures, applications, and services. You can instantly find passwords or serial numbers and be warned about impending expirations of SSLs or domains. By cleaning up and managing your IT infrastructure documentation, you can eliminate as much as 50% of time thrown away trying to find critical information about your network. ProSight IT Asset Management features a common location for storing and sharing all documents required for managing your business network such as standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers advanced automation for gathering and associating IT data. Whether youíre making enhancements, performing maintenance, or responding to an emergency, ProSight IT Asset Management gets you the knowledge you require as soon as you need it. Find out more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and affordable alternative for small and medium-size businesses to obtain an unbiased evaluation of the overall health of their IT system. Powered by a selection of the top remote monitoring and management (RMM) tools available, and overseen by Progent's world-class team of IT experts, ProSight Network Audits help you see how closely the deployment of your essential network devices conform to leading practices. The Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and provide instant benefits such as a cleaner Active Directory system. Both also come with a year of cutting-edge remote network monitoring and management. Benefits can include easier management, improved compliance with data security regulations, higher utilization of IT assets, quicker problem resolution, more reliable backup and restore, and increased uptime. Read more information about ProSight Network Audits network infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is a low-cost service built around a brief discussion with a Progent information assurance consultant. The fact-finding interview is intended to help evaluate your organization's preparedness to block or recover quickly following an assault by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you personally to gather information about your existing security profile and backup/recovery system, and Progent will then produce a written Basic Security and Best Practices Report detailing how you can apply industry best practices to build a cost-effective AV and backup environment that meets your business needs. For additional information, visit The ProSight Ransomware Preparedness Report.
Special Support Services Offered by Progent
Progent can provide the services of seasoned remote consulting professionals for contract IT programs. Progent's charges for ongoing development or consulting projects are determined according to the level of expertise of the consultants involved. Progent's background in these special areas of computer technology allows customers to execute critical projects within budget and on time. Progent's project-based online consulting services include:
How Your Parsippany Company Can Contact Progent's Online Technical Support Experts
Help Desk Call Center Support
Progent's Help Desk Call Center service options for organizations with networks that incorporate Windows, Cisco, macOS and OS X, or UNIX/Linux technology include full-service Call Center services, co-managed Help Desk support services, and Help Desk consulting.
Progent's Standard Help Desk Services offer smaller businesses a complete service desk solution that handles all aspects of remote desktop technical support from initial requests through trouble ticket generation, screen sharing, progress tracking, problem solving, and reporting. Progent provides service desk support at a substantial discount from Progent's normal Level 1 desktop support rates, and Progent offers the additional option of fast as-needed escalation to Level 2 and Level 3 experts to handle challenging issues.
Progentís shared Help Desk services make it possible for your business to share responsibilities for Help Desk services seamlessly between your IT staff and Progent's large roster of veteran technical support engineers and matter experts (SMEs). Progentís Help Desk Co-management service is a collaborative support solution built around the top PSA tool for handling end-user service requests, ticketing, responsibility, status tracking, and reporting.
Progent's Help Desk Call Center team of experienced information technology consultants offers your workers in Parsippany New Jersey rapid communication with a reliable support resource with substantial experience delivering phone support and online troubleshooting for IT systems powered by Windows, Cisco, Apple macOS and OS X, UNIX, or Linux components. Progent's mission is to give the Help Desk Call Center perception as a major enabler of business performance, and Progent's goal is to solve instead of simply document network issues.
- Applications Support: Training, Programming, and Problem Solving
Progent's Applications Consulting Group offers phone-based professional engineering support and training in specific application fields such as ERP, Manufacturing Requirements Planning, custom financial systems, and CRM. Progent also offers consulting, programming, and training for familiar Microsoft business applications such as Microsoft CRM, MS Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To find out more on Progent's consulting, custom development, and training services, visit Progent's Applications Experts Services.
- Centralized and Streamlined Administration of Hybrid Cloud Networks
Microsoft System Center 2016 centralizes and automates the management of hybrid cloud networks through advanced integration with Windows Server 2016 servers, Windows 10; seamless integration of heterogeneous networks that include Linux, Hyper-V and VMware vSphere; and expanded cloud support including closer integration with Microsoft Intune for iPhone and Google Android smartphone management plus built-in integration with Microsoft Operations Management Suite for cloud-enhanced analytics. Progent's System Center 2016 consultants can provide world-class online and onsite support for all components of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist organizations of any size to plan and configure a new deployment of System Center 2016, extend or tune an existing one, migrate efficiently from an earlier version of System Center, or debug your System Center solution.
- Online Hybrid Network Monitoring and Reporting Services
Progent offers businesses in Parsippany New Jersey online IT infrastructure monitoring and reporting by providing System Center Operations Manager consulting and System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can customize Operations Manager for your environment so your computer maintenance is proactive and automated. By anticipating emerging problems before they cause downtime, remote monitoring can head off disruptive and expensive information system breakdowns. Progent can also utilize network monitoring tools like Nagios and MRTG to analyze UNIX/Linux, Solaris, or macOS and OS X systems, Microsoft systems, or systems that support a combination of OS platforms.
To contact Progent about urgent online help with Microsoft Windows, macOS and OS X, or Linux/UNIX computer systems, visit Progent's Emergency Online Help, call 1-800-993-9400, or go to Contact Progent.
For businesses and new ventures in Parsippany New Jersey, Progent's online computer support specialists can deliver effective and cost-effective IT help the moment your business needs it. More than a decade of delivering remote technical assistance has led to Microsoft Partner status for Progent's consulting experts and has allowed Progent to develop high-end troubleshooting capability and to refine online access technology to repair network problems rapidly while avoiding the cost and lost time that comes with on-site service calls.
Even if your Parsippany organization works with a regular freelance consultant or employs a full time organization that can handle typical computer issues, Progentís Microsoft and Cisco certified consultants can still provide an easy and transparent virtual expansion of your on-site resources in cases when your regular service personnel either don't have the bandwidth or the expertise to solve unexpected system emergencies or particularly complex integration problems.
Details of Progent's Online Computer Services for Parsippany New Jersey
Progent's phone support, Internet-based repair, network security expertise, and network management services give companies in Parsippany New Jersey unparalleled leverage for your IT investment. Whether you need one-time phone support and remote troubleshooting or ongoing Help Desk services and system administration, Progent's professionals can provide your organization enterprise-level IT support while permitting you to avoid the cost and administration overhead of running a large internal IT staff. Highlights of Progent's online help program include:
- Fast Telephone Access to Microsoft Premier Professionals
Progent's team of Microsoft-certified engineers can deliver fast and economical expertise to businesses in Parsippany New Jersey and is also ideal for networks in more remote regions that lack consultants with in-depth expertise supporting Microsoft's latest line of server technologies. All Progent phone support staff have at least 10 years of experience supporting Microsoft solutions. As a Microsoft Certified Partner consulting company, Progent has the use of a wide range of Microsoft support utilities, service databases, and on-going education.
- By the Minute Billing to Minimize Costs
Progent provides remote help on a per-minute billing plan, so you pay only for the services you receive. Progent asks for no minimum charge for phone service and requires no ongoing subscription fee for services delivered during normal business hours. This saves you from paying big bills for simple repairs.
- Access to Cisco Network Architecture Specialists
Progent's certified experts for Cisco offers help from authorized professionals who have experience in planning, implementing, and supporting networking environments based on Cisco technology. Progent can offer a CCIE or Cisco Certified Network Professional to help you create high-speed, reliable, and secure connectivity for local and remote networking.
- Application Experts Team
Progent's basic support services include system integration, MS Exchange expertise, network security design, and shared Help Desk services. Progent's Experts Team can provide in-depth consulting support in critical business applications. Help available from the Application Experts staff includes:
Dynamics GP Consulting and Programming
MS Project Expertise
Office 365 integration support
Microsoft Office Excel and Microsoft Office 365 Excel Technical Support and Application Development
Office Word and Microsoft Office 365 Word Support
BI Reporting Development and Training
Power BI Integration and Training
UNIX, Linux and Sun Solaris Help
Microsoft SQL Server 2019 integration, Microsoft SQL Server 2017 migration, Microsoft SQL Server 2016 Software Design, and Microsoft SQL 2014 Application Programming and Debugging
Oracle Database Administration and Application Development
MySQL Management and Software Development
Amazon Marketplace Web Service Software Integration
By offering a convenient one-stop source for network generalists and application experts, Progent can deliver timely, affordable, and comprehensive IT solutions that align with the special requirements of your business.
- Sophisticated Online Access Tools
Secure online access permits Progent's support experts to observe precisely what your users see. This makes it possible to produce fast solutions to problems that could otherwise demand a costly onsite visit. Effective online connectivity software and expert technicians together allow Progent to resolve most network problems quickly and economically. Progent is a pioneer in offsite support and remote system monitoring.
- Compatibility with Mainstream VPN Gateways
Progent supports secure VPN connectivity for gateways from leading VPN vendors including Microsoft, Cisco, NetScreen and CheckPoint. Secure VPN online access enables the engineers at Progent's Technical Response Center to repair your system remotely without compromising network security.
- 24x7 Service for High Network Availability
For organizations with vital applications, Progent offers optional 24x7 online technical services. Used in conjunction with automated 24x7 server monitoring based on MS Operations Manager 2007, this offering can help ensure high network uptime.
- Help Desk Call Center
Progent's Help Desk Call Center services are intended especially for budget-conscious companies whose clients require immediate recourse to a Help Desk Call Center with expert telephone support and full escalation capability.
How Is Progent Unique from Other Service Firms?
Progent is a Microsoft Partner support company and Progent's staff size, range of IT knowledge, fine tuned support software, and understanding of enterprise networking enable offices to escape the pitfalls of excessive dependence on smaller service firms, individual freelance service providers, or limited internal IT help.
Progent adds value by offering:
How Does My Business Start Receiving Online Technical Help from Progent?
- Certified Knowledge of Microsoft's Complete Range of Servers
Progent can provide in-depth support for Microsoftís leading server platforms with services that include Windows Server 2019 migration consulting, Windows Server 2016 hybrid cloud integration, Windows 2012 R2 Server planning and deployment support services, Microsoft Windows Server 2008 migration, Microsoft Windows 2003 Server maintenance, Microsoft Exchange 2019 Server planning and configuration, Microsoft Exchange Server 2016 planning and deployment, Exchange 2013 consulting, Microsoft Exchange 2010 Server maintenance, Microsoft Exchange Server 2007 and Microsoft Exchange 2003 Server upgrades, plus Microsoft SQL Server 2019 configuration consulting, MS SQL Server 2017 planing and migration, SQL Server 2016 integration, SQL Server 2014 consulting support, and Microsoft SQL 2012 maintenance.
- Value Pricing
Progent's pricing policy is to charge for phone service and in-person visits by the minute. As a result, you pay just for delivered support. Progent does not impose a more expensive rate for after-hours or urgent service, and within California or in regions where Progent offers on-premises service, Progent does not bill for travel time except for urgent calls where on-site work is less than four hours. Also, Progent applies no service activation fee and asks no monthly commitment for support services delivered during regular business hours. Many service organizations impose substantial minimum payments or charge for each quarter hour or longer. Progent's one-minute granularity avoids large invoices for fast fixes so you won't be forced to permit minor problems to stay unaddressed.
- Knowledge Transfer
Progent is committed to knowledge transfer from Progent's support experts to customers. By teaching clients to resolve technical issues that are within their scope, Progent can focus on offering hard-to-find services where Progent has little competition. Companies who utilize trusted freelance consultants or who maintain in-house IT staffs benefit when Progent transfers information about critical technology and proven methodologies to make their IT environments more reliable, secure, and productive.
- Remote Network Monitoring with Microsoft System Center Operations Manager
Progent is one of the only support firms to offer round-the-clock system tracking services powered by MS Operations Manager. MS Operations Manager causes your network maintenance to be proactive instead of reactive. By uncovering possible problems before they result in lost productivity, network monitoring can keep your IT network from stressful and expensive service disruptions.
To initiate Progent's online help offerings or to find out more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for IT support, visit Immediate Technical Support.