Fast Online Technical Support for Parsippany New Jersey IT Networks
For businesses in Parsippany New Jersey, Progent provides online technical support for networks based on Microsoft, Cisco, macOS and OS, or Linux/UNIX technology. Progent's Microsoft Premier consulting experts have delivered remote troubleshooting to companies in all 50 states in the United States. (Check out testimonials from Progent's customers.) Progent also can furnish the expertise of Cisco CCIE-qualified engineers to handle complex networking issues, as well as the assistance of CISSP-certified security consultants to handle high-level security design and diagnostic issues.
Progent's remote support engineers offer exceptional value because they possess the practical background and are equipped with the advanced technology needed to resolve most information system problems quickly. Efficient support lowers immediate costs since solutions accumulate minimal chargeable minutes. Remote help also avoids the expense of sending an engineer to your location. Your organization saves additionally in incidental costs by minimizing or eliminating system outages and associated losses resulting from business disruption, disgruntled clients, idle workers, and de-focused management. Progent's extensive remote technical support expertise is especially valuable for organizations that depend on public clouds for vital infrastructure or applications like Microsoft Azure, Office 365 Exchange Online, Amazon AWA, Google Cloud Platform, or where onsite IT support may not be useful.
Progent's billing model for online support is designed to leverage your IT service investment. Progent charges by the minute for telephone-based assistance, so you are charged only for the support that you actually get. Unlike many remote support organizations, Progent asks for no service activation fee or minimum job duration. Progent's per-minute billing unit and clean policy for billing avoid scenarios where quick fixes manage to turn into major invoices. Progent's penchant for disposing of problems efficiently means you spends less cash.
Progent's Remote Consulting and Troubleshooting Expertise
Through years of experience, Progent has mastered a set of customized tools and field-proven methodologies which promote the maximum degree of efficiency for online help and troubleshooting for computer systems of all sizes. Progent offers protected Virtual Private Network support for VPN gateways from multiple popular companies such as Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN technology allows the staff of Progent's remote service group to connect to your computer system without violating system security.
Progent's sophisticated service database application maintains comprehensive records describing the service that Progent's customers have been provided. Progent's authorized engineers have access to the records of all help rendered to each customer by any Progent engineer. This database of issues and responses is stored as a conveniently retrievable internal database that permits Progent's online technical experts to communicate their experiences company-wide to make sure that the effectiveness of Progent's support services grows daily. Progent's advanced certifications and working relationships with major industry leaders including Cisco and Microsoft open up additional extensive technical support databases and permit quick response from vendors' internal support staff with the result that Progent's remote consulting specialists are able to arrive at the best resolutions quickly.
Online technical services available from Progent to businesses in Parsippany New Jersey include:
Certified Windows Support
Progent's Microsoft-certified online support experts can provide computer system troubleshooting and IT help for all Microsoft server products. Progent is a Microsoft Certified Partner and can offer your organization the expertise of support engineers who can help you with a broad variety of technology support services such as
Microsoft Windows Server 2019 migration,
Windows Server 2016 integration for hybrid systems, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 migration,
Microsoft Exchange Server 2019 planning and configuration,
MS Exchange Server 2016 planning and deployment, Exchange 2013 configuration,
Exchange 2010 monitoring and support,
SharePoint 2019 planning and deployment, SharePoint Server 2016 migration and hybrid deployment expertise, Microsoft Teams planning and integration, Microsoft Skype for Business Server migration support, Microsoft Lync Server 2013 integration, and Microsoft Communications Server troubleshooting,
Forefront TMG 2010 administration and ISA Server 2006 maintenance, Microsoft SQL Server 2019 integration consulting, Microsoft SQL Server 2017 consulting, Microsoft SQL Server 2016 migration and programming and SQL Server 2014 support,
Systems Center Operations Manager (SCOM) resource monitoring and reporting,
Project Server training,
Microsoft Access Application Development and Troubleshooting,
Small Business Server 2011 support, and
Windows 2012 R2 Essentials cloud integration.
Progent also offers a wide range of affordable PC desktop services to assist you company to deploy, integrate, repair, and administer workstations and laptops based on Windows. Progent's desktop support services cover areas such as offering Microsoft Windows 10 upgrade support as well as Microsoft System Center 2012 Configuration Manager planning and deployment, System Center 2016 Configuration Manager (SCCM 2016) cloud integration, and Microsoft Intune expertise to streamline the administration of your PCs along with your web-facing mobile devices.
Talk to a Cisco Certified Internetwork Expert for Complex Infrastructure Problem Solving
The Cisco Certified Internetwork Expert (CCIE) credential is the premier accreditation for network consultants, and indicates a consultant's networking knowledge at the master level. Cisco-qualified CCIEs can deal with even the most complex challenges associated with network infrastructure planning, installation, maintenance, security, and repair. Cisco qualified CCIEs operate closely with Cisco's internal support staff in isolating problems with IOS network administration utilities and developing workarounds or identifying software updates. CCIEs offer excellent value because their deep experience allows them to solve problems rapidly. In typical instances, less seasoned service providers can wrestle for hours or even days with identical tasks that a Cisco-qualified CCIE can resolve in minutes. Progent's Cisco CCIE engineers can connect to your environment by means of sophisticated remote support tools to perform efficient, safe, and economical diagnosis and repair.
New York City Metro Area Contact Information:
Progent offers consulting services and onsite technical support in the Greater New York City Metro Area including Stamford, and all of New Jersey.
Progent locations in New York City Metro Area
||Flatbush Avenue Executive Center, 495 Flatbush Avenue
Brooklyn, NY 11225
||Brooklyn Network Support Services
||3001 Woodbridge Avenue
Edison, NJ 08837
||Edison Network Support Services
||111 Town Square Place, Suite 1203
Jersey City, NJ 07302
||Jersey City Network Support Services
||30 Broad St, 23rd Floor
New York City, NY 10004
||Lower Manhattan Network Support Services
||420 Lexington Ave
New York City, NY 10170
||Midtown Manhattan Network Support Services
||146-B Ferry Street
Newark, NJ 07105
||Newark Network Support Services
||181 New Road, Suite 304
Parsippany, NJ 07054
||Parsippany Network Support Services
||Park 80 West
Saddle Brook, NJ 07663
||Saddle Brook Network Support Services
||405 RXR Plaza
Uniondale, NY 11556
||Uniondale Network Support Services
||73 Market Street, 3rd Floor
Yonkers, NY 10710
||Yonkers Network Support Services
Progent's Cisco-qualified CCIEs offer expertise in the entire range of Cisco's industry-leading family of connectivity appliances. Cisco infrastructure expertise offered by Progent includes ASA 5500-X Next Generation firewalls with Firepower configuration and debugging, Cisco routers consulting, Catalyst switch consulting services, Nexus switch consulting services, Cisco Meraki switches consulting services, Cisco Unified Communications Manager and CallManager integration and technical support, Cisco Voice over IP (VoIP) phones and IP video desktop phones solutions and wireless VoIP phones solutions, Cisco Meraki wireless AP planning and set up, Cisco Aironet Wireless Access Points deployment expertise, Cisco WiFi controllers support Services, Cisco VPN and Security engineering assistance, and SIP and CUBE infrastructure solutions for SIP trunks and CUBE integration consulting. Progent can also provide online and onsite wireless site surveys to assist you to optimize your Wi-Fi ecosystem.
CISSP, ISSAP, and CISM Certified Network Security Professionals
Progent's qualified CISM, CISSP, and CISSP-ISSAP cybersecurity experts can provide a variety of system protection solutions that can bolster the immunity of your Microsoft Windows, macOS and OS X, Linux environment against attacks or assist your company to recuperate rapidly following a damaging breach. Security consulting services available from Progent include: thorough information security audits using utilities such as GFI LANguard Network Security Scanner, EEYE Vulnerability Scanner, and products from Metasploit and Netcat; fast cleanup after virus and worm assaults; setting up firewalls; designing secure mechanisms for off-site and mobile access; defending your messaging infrastructure against spam and DHA attacks; and offering round-the-clock proactive monitoring.
Hybrid Cloud Integration
Progent can provide advanced online consulting to help companies of all sizes integrate their networks with popular public cloud platforms such as Microsoft Azure and Amazon AWS. Progent can assist your it team to plan and manage hybrid ecosystems that can include Windows and Linux operating systems and applications in either cloud-only systems or in hybrid network models that utilize local resources as well as public cloud services. To assist you to incorporate public clouds with networks, Progent can provide a variety of cloud integration services that include Office 365 integration with on-premises Exchange deployments,
Azure hybrid cloud planning and deployment consulting, Amazon AWS hybrid cloud integration, Amazon Web Marketing Service (WMS) programming and debugging, and Google Cloud integration expertise. Progent has over two decades of experience delivering high-level consulting expertise online, and Progent can make sure you complete your cloud migration projects on schedule and within your budget.
VMware Site Recovery Manager (SRM) Planning and Deployment
VMware's Site Recovery Manager (SRM) is an extension to VMware vCenter that lets you orchestrate, automate and verify a consistent process for restoring applications and services quickly after an outage. Site Recovery Manager supports centrally controlled and automated recovery, application mobility, and transparent site migration, failback and site re-protect. SRM also supports transparent testing for site recovery, updates and fixes and can generate audit reports to confirm full service restoration, validate Service Level Agreements and prove disaster recovery compliance. Progent can provide the support of a VCDX certified VMware SRM consultant to assist you to design, configure, test and manage a DR solution powered by VMware SRM.
Progent's VMware vSphere and vCloud consultants offer in-depth understanding of VMware vCloud Director (vCD), vRealize Automation (vRA), vRO and vCloud tools for administering private and public cloud and hybrid cloud solutions that deliver maximum availability, data security, and disaster recovery. Progent can also provide world-class VMware NSX expertise from a VCDX-NV certified network designer to help you to build a completely virtualized Software Defined Data Center (SDDC) that can be set up or re-purposed instantly and managed with a high level of automation regardless of the hardware making up the basic network infrastructure.
UNIX, Linux, Solaris, and Apple macOS and OS X Expertise
Progent's UNIX/Linux consultants and macOS and OS X specialists can provide remote consulting services to cover a wide spectrum of computer technologies including network architecture, email systems, system and operational security, plus UNIX and Windows coexistence. For server economization and easy administration in environments that incorporate Linux-based systems with Microsoft Windows, Progent can provide VMware vSphere integration and Citrix XenServer support. Progent can also assist with migration from older applications to MS Windows or Linux-based environments. Progent's group-oriented approach to resolving technical issues enables fast escalation, when required, to engineers with appropriate expertise to handle complex scenarios. This accelerates solutions of urgent problems, reduces network downtime, and cuts support expense.
Important Linux variants for which Progent offers expertise include:
Progent's ProSight Flat-rate Managed IT Services for Small and Medium Size Organizations
Progent provides a selection of budget-friendly, flat-rate managed services designed to allow small and medium-size businesses to benefit from the same advanced IT solutions used by some of the world's leading enterprises. The ProSight suite of network monitoring and management services covers all critical facets of modern networking including email protection, threat defense based on machine leaning, cloud-based backup/recovery, infrastructure health monitoring, virtual server hosting, and network asset documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) solution that incorporates next generation behavior-based analysis tools to guard endpoint devices as well as physical and virtual servers against new malware assaults such as ransomware and file-less exploits, which routinely escape legacy signature-matching anti-virus products. ProSight Active Security Monitoring protects on-premises and cloud resources and provides a unified platform to manage the entire threat lifecycle including filtering, identification, mitigation, remediation, and forensics. Top capabilities include one-click rollback using Windows VSS and automatic system-wide immunization against newly discovered attacks. Learn more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Physical and Virtual Endpoint Protection and Exchange Filtering
ProSight Enhanced Security Protection managed services offer affordable multi-layer security for physical and virtual servers, workstations, mobile devices, and Microsoft Exchange. ProSight ESP uses contextual security and advanced machine learning for continuously monitoring and responding to security threats from all vectors. ProSight ESP provides two-way firewall protection, intrusion alerts, endpoint control, and web filtering via cutting-edge tools packaged within a single agent managed from a single console. Progent's data protection and virtualization consultants can help your business to plan and configure a ProSight ESP environment that addresses your company's unique requirements and that helps you demonstrate compliance with legal and industry data protection regulations. Progent will assist you define and configure security policies that ProSight ESP will manage, and Progent will monitor your network and react to alerts that require immediate action. Progent can also assist you to set up and test a backup and restore system such as ProSight Data Protection Services (DPS) so you can recover quickly from a destructive security attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services offer small and mid-sized organizations an affordable end-to-end solution for reliable backup/disaster recovery. For a fixed monthly price, ProSight DPS automates and monitors your backup activities and allows rapid restoration of vital data, apps and VMs that have become lost or damaged as a result of hardware failures, software bugs, natural disasters, human mistakes, or malware attacks such as ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware images/. Critical data can be protected on the cloud, to an on-promises storage device, or mirrored to both. Progent's BDR specialists can deliver advanced expertise to configure ProSight DPS to to comply with regulatory standards such as HIPAA, FIRPA, PCI and Safe Harbor and, when needed, can assist you to restore your business-critical information. Learn more about ProSight Data Protection Services Managed Cloud Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering service that incorporates the infrastructure of leading data security vendors to deliver centralized control and world-class security for your email traffic. The hybrid structure of Email Guard managed service integrates a Cloud Protection Layer with an on-premises security gateway device to provide complete protection against spam, viruses, Denial of Service Attacks, DHAs, and other email-based threats. Email Guard's cloud filter acts as a first line of defense and keeps most threats from reaching your network firewall. This reduces your vulnerability to inbound threats and conserves system bandwidth and storage space. Email Guard's on-premises security gateway device provides a further layer of analysis for inbound email. For outbound email, the onsite gateway provides AV and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The onsite security gateway can also help Microsoft Exchange Server to track and safeguard internal email that originates and ends within your security perimeter. For more details, visit ProSight Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Infrastructure Management
Progentís ProSight WAN Watch is an infrastructure management service that makes it easy and affordable for smaller organizations to map, track, enhance and troubleshoot their networking appliances like routers, firewalls, and access points as well as servers, printers, endpoints and other devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that infrastructure topology diagrams are kept current, captures and displays the configuration of almost all devices connected to your network, tracks performance, and sends notices when issues are detected. By automating time-consuming network management processes, ProSight WAN Watch can cut hours off common chores such as network mapping, reconfiguring your network, locating appliances that require critical updates, or isolating performance issues. Learn more about ProSight WAN Watch infrastructure management consulting.
- ProSight LAN Watch: Server and Desktop Monitoring Services
ProSight LAN Watch is Progentís server and desktop monitoring managed service that uses advanced remote monitoring and management (RMM) technology to keep your IT system operating efficiently by tracking the state of vital computers that power your information system. When ProSight LAN Watch detects an issue, an alarm is transmitted automatically to your designated IT management staff and your assigned Progent consultant so all looming problems can be addressed before they have a chance to impact productivity Find out more about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small organization can have its critical servers and applications hosted in a secure Tier III data center on a fast virtual host configured and maintained by Progent's IT support experts. Under the ProSight Virtual Hosting service model, the client owns the data, the OS platforms, and the apps. Since the system is virtualized, it can be ported easily to an alternate hardware environment without requiring a lengthy and difficult reinstallation procedure. With ProSight Virtual Hosting, you are not locked into one hosting provider. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, update, find and protect data about your IT infrastructure, processes, business apps, and services. You can quickly find passwords or IP addresses and be alerted about impending expirations of SSL certificates ,domains or warranties. By updating and organizing your IT infrastructure documentation, you can save as much as 50% of time spent looking for critical information about your network. ProSight IT Asset Management includes a common location for holding and sharing all documents required for managing your business network such as recommended procedures and self-service instructions. ProSight IT Asset Management also offers a high level of automation for collecting and associating IT data. Whether youíre making enhancements, performing maintenance, or responding to an emergency, ProSight IT Asset Management gets you the information you need the instant you need it. Find out more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and affordable way for small and mid-size businesses to get an objective evaluation of the overall health of their information system. Powered by a selection of the leading remote monitoring and management (RMM) platforms available, and supervised by Progent's certified group of information technology experts, ProSight Network Audits show you how well the deployment of your core network assets adhere to industry best practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and provide immediate benefits like a more manageable Active Directory (AD) environment. Both also come with a year of cutting-edge remote network monitoring and management (RMM). Benefits can include simpler network management, better compliance with information security requirements, higher utilization of network resources, faster troubleshooting, more reliable backup and recovery, and higher availability. Read more information about ProSight Network Audits network infrastructure assessment.
The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is a low-cost service centered on a brief phone discussion with a Progent backup/recovery expert. The fact-finding interview is designed to assess your company's preparedness to block or recover rapidly following an assault by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you directly to gather information concerning your current antivirus tools and backup system, and Progent will then produce a written Basic Security and Best Practices Report detailing how you can apply industry best practices to create an efficient security and backup system that meets your company's needs. For additional information, refer to Progent's ProSight Ransomware Preparedness Report.
Additional Consulting Programs Offered by Progent
Progent can provide the skills of world-class remote consulting professionals for special IT programs. Billing rates for ongoing consulting projects are determined according to the level of expertise of the engineers involved. Progent's experience with these important fields of information technology allows customers to execute major projects within budget and on time. Progent's special remote consulting services include:
How Your Parsippany Company Can Contact Progent's Remote Support Experts
Help Desk Call Center Support
Progent's Call Center support alternatives for businesses with environments based on Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux platforms include comprehensive Help Desk Call Center services, shared Helpdesk services, and Call Center operations consulting.
Progent's Standard Help Desk Services provide smaller businesses an end-to-end service desk solution that manages all facets of online desktop support from service requests through ticketing, screen sharing, progress tracking, problem solving, and reporting. Progent provides call desk services at a substantial discount from Progent's regular Level 1 desktop support rates, and Progent can provide the option of rapid as-needed escalation to Level 2 and Level 3 experts to resolve complex problems.
Progent's Help Desk consulting support can aid you in creating an effective new Help Desk Call Center or improving your current organization, selecting or modifying Help Desk Call Center software products to address the particular requirements of your corporation, or providing occasional phone support staff to reinforce your internal Help Desk team to handle demanding events such as software migrations, major updates, or installing brand new applications.
Progent's Call Center staff of veteran information technology experts provides your workers in Parsippany New Jersey fast assistance from a large support resource with substantial background providing telephone-based support and remote diagnostics for networks powered by Microsoft, Cisco, macOS and OS X, UNIX, or Linux components. Progent's mission is to earn the Call Center perception as a crucial contributor to company performance, and Progent's goal is to resolve rather than just report technical issues.
- Business Applications Services: Education, Development, and Problem Solving
Progent's Applications Experts Group offers remote professional consulting support and education in specific business application fields such as Enterprise Requirements Planning, MRP, custom programming for accounting packages, and CRM. Progent also can deliver consulting, custom programming, and education for popular Microsoft business applications such as CRM, Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To learn more information concerning Progent's consulting, custom development, and training offerings, see Progent's Applications Experts Services.
- Centralized and Streamlined Management of Hybrid Cloud Environments
Microsoft System Center 2016 unifies and automates the management of hybrid cloud networks by offering comprehensive integration with Windows Server 2016, Windows 10 clients; seamless management of mixed-OS networks that include various Linux distributions, Hyper-V and VMware vSphere; and expanded cloud support including closer integration with Intune for Apple iPhone and Android smartphone administration plus native integration with Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center 2016 consulting experts can provide world-class online and on-premises expertise for all components of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help you to plan and configure a new deployment of Microsoft System Center 2016, expand or optimize your current one, migrate efficiently from a previous version of System Center, or troubleshoot your System Center solution.
- Online IT Infrastructure Monitoring and Reporting Support
Progent can deliver businesses in Parsippany New Jersey online IT infrastructure monitoring by providing System Center Operations Manager (SCOM 2016) expertise and Microsoft System Center 2012 Operations Manager troubleshooting and support. Progent can tune Operations Manager to fit your business so your IT maintenance is proactive rather than reactive. By detecting looming problems before they expand into network outages, system monitoring can head off inconvenient and costly information system breakdowns. Progent can also deploy network monitoring products such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Sun Solaris, or Apple macOS and OS X systems, Microsoft networks, or environments that support a mix of platforms.
To get in touch with Progent about emergency online support with Microsoft, Apple macOS and OS X, or Linux/UNIX networks, visit Progent's Emergency Phone-Based Support, phone 1-800-993-9400, or refer to Contact Progent.
For businesses and new ventures in Parsippany New Jersey, Progent's phone-based computer support engineers can deliver expert and affordable IT support whenever your business requires it. More than a decade of delivering online tech support has led to Microsoft Partner certification for Progent's consultants and has allowed Progent to acquire world-class troubleshooting capability and to refine remote connectivity technology to fix network problems rapidly while eliminating the cost and lost time that comes with in-person service calls.
Even if your Parsippany organization relies on a local freelance consultant or maintains an in-house organization that can handle ordinary computer issues, Progentís Microsoft certified consultants can still offer an easy and transparent virtual expansion of your on-site resources in cases when your regular IT support personnel either lack the time or the expertise to handle unexpected network emergencies or especially tough integration problems.
Advantages of Progent's Network Help for Offices in Parsippany New Jersey
Progent's online technical help services allow your Parsippany organization to realize the advantages of on-call, enterprise-class network support without the cost of maintaining an in-house IT organization. Your network will derive added strategic value by becoming more reliable, productive, and secure. Benefits to your business include:
- Convenient remote extension of your local IT resources
With most companies in Parsippany New Jersey, local computer service providers, whether made up of outside consultants or a full-time maintenance staff, can handle typical network problems. However, serious problems might occur when local support personnel are too busy or absent, and some problems may be associated with technology that is unfamiliar to your local service people. In these cases, Progent's online service specialists give you an easy, quick, and affordable way to supplement your regular resources and to pass on valuable information to improve your ability to deal with downstream problems locally.
- Less Reliance on Individual Consultants
For network support, smaller offices often depend on independent freelance service providers. While freelance service people have less internal costs than big support companies and can often charge lower rates, they are often overbooked, making it impossible to respond rapidly to crisis situations. If an independent consultant is occupied with another client, sick, on vacation, or in training, the lack of fallback personnel may force your business to go without help during an emergency. As your business expands, network unavailability and trouble with critical applications are more costly. The money you thought you were saving on a freelancer can be eaten up fast by lost productivity. Progent provides a reliable source of backup support expertise to make sure your network is always up and running.
- Create a Scalable Foundation for Smooth Expansion
Businesses often begin with an information architecture implemented on a modest budget. Lacking a robust framework, band-aid fixes often get piled onto an unstable foundation. When a company grows, reliability and expandability problems can hinder the productivity of the organization. These badly designed environments need proper analysis, smart strategic planning, and wide IT expertise to evolve to a network infrastructure that can provide the solid foundation to meet critical business requirements and simplify downstream growth.
- Interact with Solution Providers Rather Than Product Resellers
Smaller businesses need guidance and technical training to navigate through an ever more complex array of product alternatives capable of promoting business success and improving productivity. Businesses do not need a network engineer who is trying to resell a specific vendor's products. Network support and product sales can result in a scenario where the proposed
solution is built around a predetermined technology rather than the true requirements of a business. Progent avoids these dilemmas by selling only services instead of products. This enables Progent to match technical expertise with the real needs of clients.
How Is Progent Different from Other Support Firms?
Progent is a Microsoft Certified Partner consulting firm and Progent's head count, depth of IT knowledge, refined support software, and understanding of corporate IT allow offices to avoid the limitations associated with excessive reliance on smaller service firms, independent freelance service providers, or limited internal IT help.
Progent stands out by providing:
How Does Our Company Start Receiving Remote Technical Support from Progent?
- Certified Expertise in Microsoft's Full Range of Servers
Progent offers world-class support for Microsoftís leading server products with services that include Windows Server 2019 migration services, Windows Server 2016 hybrid cloud integration, Windows 2012 R2 Server migration and deployment support, Windows Server 2008 upgrades, Microsoft Windows 2003 Server maintenance, Microsoft Exchange 2019 integration, MS Exchange 2016 planning and deployment, Exchange 2013 consulting, Microsoft Exchange Server 2010 maintenance, Exchange Server 2007 and Microsoft Exchange 2003 Server moves, plus MS SQL Server 2019 hybrid integration expertise, Microsoft SQL Server 2017 migration, SQL Server 2016 integration, Microsoft SQL Server 2014 support, and Microsoft SQL 2012 management support.
- Value Pricing
Progent's pricing policy is to charge for remote service and in-person help per minute. Consequently, you are billed exclusively for delivered services. Progent does not demand a higher rate for off-hours or urgent support, and inside California or in regions where Progent offers on-premises service, Progent does not bill for travel time except for emergency calls where on-site time is less than 4 hours. In addition, Progent imposes no startup fee and requires no retainer for support services provided during normal working hours. Many support organizations impose substantial minimum payments or charge for each fifteen minutes or longer. Progent's fine granularity eliminates large invoices for quick repairs so you won't be forced to permit simple problems to fester.
- Full Documentation of Delivered Services
Progent has created a comprehensive service reporting system that stores and organizes detailed documentation for all delivered support activities. Unlike many independent consultants or local support organizations who offer scant documentation or specifics of tasks performed, each service provided by Progent is tracked by full documentation. Each Progent consultant has use of the service documentation transmitted by each staff member to each customer. The discipline of detailing and archiving support records allows more efficient service and eliminates a variety of common misfortunes such as when a support client is effectively held captive to a consultant who refuses to let go of vital service information.
- Remote Server Monitoring with Microsoft System Center Operations Manager
Progent is one of the few support companies to provide 24x7 remote monitoring services based on Microsoft System Center Operations Manager. Microsoft Operations Manager allows your computer support to be proactive rather than reactive. By revealing possible problems before they result in downtime, network monitoring can save your information network from stressful and expensive availability disruptions.
To initiate Progent's online help services or to learn more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for network support, visit Immediate Network Support.