On-premises and Remote Network Consulting for

Greater New York City Metro Area Contact Information:
Progent offers consulting services and onsite technical support in the Greater New York City Metro Area including Philadelphia, Stamford, and all of New Jersey.

Fast Remote Troubleshooting for Parsippany Networks
For businesses located in Parsippany or anywhere in the state of New Jersey, Progent offers online support for computer systems powered by Microsoft Windows, Cisco, macOS and OS , or Linux platforms. Progent's Microsoft certified consulting experts have provided remote troubleshooting to businesses in every state in the U.S. (Refer to testimonials from Progent's customers.) Progent also offers the expertise of Cisco CCIE-qualified engineers to solve challenging infrastructure problems, as well as the assistance of CISA and CISSP-certified cybersecurity experts to handle advanced security architecture and troubleshooting issues.

Progent's online support experts offer exceptional value due to the fact that they possess the real-world experience and are equipped with the advanced tools necessary to resolve most information system problems rapidly. This lowers immediate costs since solutions use up minimal billable consulting minutes. Remote help also avoids the cost of dispatching an engineer to your site. Your company benefits even more in indirect costs by minimizing or eliminating network downtime and related losses due to business disruption, upset clients, idle workers, and distracted management. Progent's advanced remote consulting experience is especially helpful for businesses that are dependent on public clouds for vital network infrastructure or software like Azure, Amazon AWA, or Office 365 Exchange Online, where onsite tech support may not be an alternative.

Progent's pricing model for online support is structured to stretch your IT service dollar. Progent charges on a per-minute basis for telephone-based assistance, so you pay exclusively for the support that you actually get. In contrast to many remote support firms, Progent requires no startup surcharge or minimum payments. Progent's per-minute billing unit and simple model for pricing prevent situations where speedy. minor fixes somehow turn into big bills. Progent's penchant for disposing of technical issues efficiently means your business spends less money.

Progent's Online Consulting and Technical Support Expertise
Over the years, Progent has refined an array of optimized tools and field-proven processes that promote the maximum degree of efficiency for online consulting and repair for IT systems of any size. Progent provides safe VPN support for gateways from multiple leading sources such as Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN connectivity permits the consultants of Progent's online support team to connect to your system remotely without violating network security.

Progent's advanced service database system maintains comprehensive records for all service that Progent's customers have been provided. Progent's authorized service personnel have the benefit of the records of all help rendered to every customer by every Progent engineer. This history of problems and fixes is organized as a quickly searchable support knowledge base that allows Progent's remote support experts to communicate their knowledge with the whole team to ensure that the value of Progent's support services improves daily. Progent's advanced accreditations and working relationships with important technology companies such as Cisco and Microsoft open up other massive support databases and permit priority response from vendors' in-house support staff with the result that Progent's online consulting specialists are able to arrive at the best resolutions promptly.

Online support services provided by Progent to customers in Parsippany and anywhere in the state of New Jersey include:

• Certified MS Windows Expertise
  Progent's Microsoft-qualified remote service experts can provide computer troubleshooting and IT assistance for the complete line of Microsoft server technologies. Progent is a Microsoft Certified Partner and can offer your business the expertise of consulting professionals who can help you with a wide range of platform support including Windows Server 2019 migration, Windows Server 2016 integration for hybrid environments, Windows Server 2012 R2 planning and deployment, Windows Server 2008 migration, Microsoft Exchange 2016 planning and deployment, Microsoft Exchange 2013 integration, Microsoft Exchange Server 2010 monitoring and support, SharePoint 2013 development, Microsoft Skype for Business Server planning and deployment consulting, Microsoft Lync Server integration, and Microsoft Communications Server 2007 upgrade, Forefront TMG 2010 management and ISA Server maintenance, MS SQL Server 2017 consulting, Microsoft SQL Server 2016 integration and development and Microsoft SQL Server 2014 consulting, Systems Center Operations Manager (SCOM) resource monitoring and reporting, Project Server and Project Server Online planning, Microsoft Office Access Programming, Small Business Server consulting, and Windows 2012 R2 Essentials migration and cloud integration.

  Progent also offers a broad range of affordable desktop consulting and support services to help your business to install, configure, troubleshoot, and manage workstations and notebooks based on Microsoft Windows. Progent's desktop support services cover areas such as providing Windows 10 migration assistance as well as System Center 2012 Configuration Manager (SCCM 2012) planning and deployment, Microsoft System Center 2016 Configuration Manager hybrid cloud integration, and Microsoft Intune consulting to centralize the administration of your desktops along with your cloud-connected tablets and smartphones.

• Contact a Cisco CCIE for Complex Network Troubleshooting
  The Cisco Certified Internetwork Expert (CCIE) certification is the highest accreditation for networking consultants, and indicates an individual's network technology skills at the master level. Cisco-qualified CCIEs know how to resolve even the most complex challenges surrounding network planning, deployment, management, security, and repair. CCIEs work on a privileged basis with Cisco's internal engineers in analyzing anomalies with Cisco IOS network management utilities and developing workarounds or locating program updates. Cisco qualified CCIEs represent an exceptional value since their depth of expertise allows them to resolve problems quickly. In typical cases, less experienced service providers can wrestle for many hours or even days with identical problems that a CCIE can fix in minutes. Progent's Cisco CCIE certified consultants can communicate with your environment via state-of-the-art on-line support tools to perform quick, safe, and economical diagnosis and repair.

  Progent's Cisco-qualified CCIEs offer assistance with the entire range of Cisco's market leading family of connectivity appliances by offering services such as:

  • ASA Next Generation Firewalls with Firepower Services Integration and Troubleshooting
  • Cisco Routers Consulting Services
  • Catalyst Switches Deployment Expertise
  • Cisco Nexus Switches Deployment Services
  • Cisco Meraki Switches Support and Troubleshooting Expertise
  • Cisco Aironet Access Points Engineering Expertise
  • Cisco WiFi Controllers Integration Consulting
  • Cisco Meraki APs Engineering Services
  • Cisco Unified Communications Manager/CallManager Planning and Deployment
  • Cisco Voice over IP Phones and IP Video Phones Consulting and Cisco Wireless IP Phone Configuration
  • Cisco VPN Integration Help
  • SIP and CUBE Infrastructure Solutions: SIP Trunking and Cisco CUBE Integration Consulting

• CISSP, ISSAP, and CISM Qualified System Security Experts
  Progent's accredited CISSP and CISSP-ISSAP cybersecurity experts offer a range of security solutions to bolster the defenses of your Microsoft Windows, macOS and OS X, Linux network against assaults or assist you to recuperate rapidly after a serious breach. Security support services offered by Progent cover comprehensive data security audits using utilities such as GFI LANguard, NMAP Port Scanner, and software from Metasploit and Nikto; rapid cleanup after virus and worm attacks; installing firewalls; establishing safe techniques for remote and mobile communication; defending your email system against viruses, spam and directory harvest attacks; and setting up 24x7 proactive monitoring.

• Cloud Integration Solutions
  Progent offers expert remote consulting services to help organizations of any size integrate their information networks with popular public cloud platforms including Azure and Amazon AWS. Progent can help your it team to design and administer cost-effective ecosystems that support Windows and Linux systems and applications in both cloud-based solutions or in hybrid architectures that combine physical resources as well as cloud services. To assist you to incorporate public cloud services with networks, Progent can provide a variety of cloud integration services such as Office 365 Exchange Online integration solutions with on-premises installations of Exchange, Azure hybrid cloud planning and deployment services, Amazon Web Services (AWS) hybrid cloud solutions, and Amazon Web Marketing Service development and debugging. Progent has more than 15 years of background providing advanced consulting services online, and Progent can make sure you complete your cloud migration projects on schedule and affordably.

• VMware Site Recovery Manager Consulting
  VMware's Site Recovery Manager is a component of VMware vCenter that lets you specify, automate and test a consistent runbook for recovering services rapidly after an outage. Site Recovery Manager provides centrally managed and automated disaster recovery, application mobility, and transparent site migration, failback and re-protect. SRM also enables non-disruptive testing for site recovery, upgrades and fixes and can produce audit reports to verify full service restoration, validate Service Level Agreements and demonstrate DR compliance. Progent offers the support of a VCDX certified VMware Site Recovery Manager consultant to help you to design, deploy, test and administer a disaster recovery solution powered by VMware SRM.

  Progent's VMware vSphere consultants offer in-depth understanding of VMware vCloud Director, VMware vRealize Automation (vRA), vRealize Orchestrator (vRO) and vCloud Suite tools for administering private and hybrid cloud solutions that provide maximum uptime, security, and disaster recovery. Progent also offers advanced VMware NSX expertise from a VCDX-NV certified network architect to help you to build a fully virtualized Software Defined Data Center (SDDC) that can be provisioned or migrated in minutes and managed with a high level of automation independent of the physical components used by the basic IP network.

• UNIX/Linux, Sun Solaris, and Apple macOS and OS X Expertise
  Progent's UNIX, Linux consultants and macOS and OS X specialists can provide remote support services to address a broad array of information technologies including system architecture, email systems, system and operational security, plus UNIX and Windows coexistence. For server hardware economization and easy administration in environments that include Linux and Microsoft Windows, Progent offers VMware vSphere consulting and Citrix XenServer support. Progent can also assist with transitioning from older applications to MS Windows or Linux-powered solutions. Progent's group-oriented methodology for resolving technical problems promotes fast escalation, if necessary, to consultants with appropriate expertise to handle complex scenarios. This expedites solutions of critical problems, minimizes network downtime, and lowers support expense.

  Important Linux variants for which Progent can provide expertise include:
  — RedHat
  — SUSE Linux
  — Debian GNU/Linux
  — Slackware
  — Ubuntu
  

Progent's ProSight Flat-rate Managed IT Services for Small and Mid-size Businesses
Progent provides a selection of affordable, fixed-price services designed to allow small and mid-size organizations to benefit from the same advanced technology deployed by many of the world's top corporations. The ProSight suite of outsourced network management services covers all key facets of modern networking including email content filtering, threat defense based on machine leaning, cloud-based backup and disaster recovery, infrastructure management, virtual server hosting, and network resources documentation management. ProSight managed services offered by Progent include:

• ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
  Progent's ProSight Active Security Monitoring is an endpoint protection service that incorporates cutting edge behavior-based analysis technology to defend endpoints and physical and virtual servers against new malware assaults like ransomware and email phishing, which routinely evade traditional signature-based anti-virus tools. ProSight ASM protects local and cloud resources and offers a unified platform to manage the entire malware attack lifecycle including blocking, detection, mitigation, remediation, and post-attack forensics. Key features include single-click rollback using Windows Volume Shadow Copy Service and real-time network-wide immunization against new attacks. Learn more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.

• ProSight Enhanced Security Protection: Physical and Virtual Endpoint Protection and Microsoft Exchange Email Filtering
  Progent's ProSight Enhanced Security Protection services offer affordable multi-layer security for physical servers and VMs, desktops, mobile devices, and Microsoft Exchange. ProSight ESP utilizes adaptive security and advanced machine learning for round-the-clock monitoring and responding to cyber assaults from all attack vectors. ProSight ESP provides two-way firewall protection, penetration alerts, device control, and web filtering through leading-edge tools incorporated within one agent accessible from a unified control. Progent's data protection and virtualization experts can help your business to plan and configure a ProSight ESP deployment that addresses your company's unique needs and that helps you achieve and demonstrate compliance with government and industry information protection standards. Progent will help you specify and configure policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alerts that call for urgent action. Progent can also assist your company to install and verify a backup and disaster recovery system like ProSight Data Protection Services so you can recover quickly from a potentially disastrous security attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Microsoft Exchange filtering.

• ProSight Data Protection Services: Managed Backup and Disaster Recovery
  ProSight Data Protection Services from Progent provide small and mid-sized businesses a low cost end-to-end service for reliable backup/disaster recovery. Available at a fixed monthly price, ProSight Data Protection Services automates and monitors your backup processes and enables rapid restoration of critical data, applications and VMs that have become lost or damaged as a result of hardware breakdowns, software bugs, natural disasters, human error, or malware attacks like ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, apps, system images/, plus Microsoft Hyper-V and VMware images/. Important data can be backed up on the cloud, to a local storage device, or to both. Progent's backup and recovery specialists can provide advanced expertise to set up ProSight DPS to to comply with government and industry regulatory standards such as HIPPA, FIRPA, and PCI and, when needed, can assist you to recover your critical information. Learn more about ProSight Data Protection Services Managed Backup.

• ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
  ProSight Email Guard is Progent's spam filtering and email encryption service that uses the technology of top data security companies to provide web-based control and comprehensive protection for all your email traffic. The powerful architecture of Email Guard managed service integrates a Cloud Protection Layer with an on-premises gateway appliance to provide advanced protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. The cloud filter serves as a first line of defense and keeps most threats from making it to your security perimeter. This decreases your vulnerability to inbound threats and conserves system bandwidth and storage. Email Guard's on-premises security gateway appliance provides a further layer of inspection for incoming email. For outgoing email, the on-premises gateway offers anti-virus and anti-spam protection, DLP, and email encryption. The on-premises gateway can also help Exchange Server to track and protect internal email traffic that stays within your security perimeter. For more information, see ProSight Email Guard spam and content filtering.

• ProSight WAN Watch: Infrastructure Remote Monitoring and Management
  ProSight WAN Watch is an infrastructure management service that makes it simple and inexpensive for small and mid-sized businesses to map, monitor, optimize and troubleshoot their networking hardware such as routers, firewalls, and load balancers plus servers, printers, client computers and other devices. Incorporating state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that network diagrams are always current, copies and manages the configuration of virtually all devices on your network, monitors performance, and sends alerts when problems are detected. By automating complex management activities, WAN Watch can knock hours off ordinary chores such as making network diagrams, reconfiguring your network, finding devices that need critical software patches, or resolving performance problems. Learn more details about ProSight WAN Watch network infrastructure monitoring and management services.

• ProSight LAN Watch: Server and Desktop Remote Monitoring Services
  ProSight LAN Watch is Progent’s server and desktop monitoring managed service that incorporates state-of-the-art remote monitoring and management (RMM) techniques to keep your IT system running efficiently by tracking the state of critical assets that drive your information system. When ProSight LAN Watch detects an issue, an alert is transmitted immediately to your specified IT management personnel and your Progent engineering consultant so any looming problems can be resolved before they can impact productivity Learn more about ProSight LAN Watch server and desktop monitoring consulting.

• ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
  With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its key servers and apps hosted in a protected Tier III data center on a high-performance virtual host configured and managed by Progent's IT support experts. Under the ProSight Virtual Hosting model, the customer owns the data, the OS platforms, and the apps. Since the system is virtualized, it can be ported easily to a different hardware solution without a lengthy and difficult reinstallation procedure. With ProSight Virtual Hosting, your business is not tied a single hosting provider. Find out more about ProSight Virtual Hosting services.

• ProSight IT Asset Management: Network Documentation and Password Management
  ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, maintain, retrieve and safeguard information related to your IT infrastructure, procedures, business apps, and services. You can quickly locate passwords or IP addresses and be warned about upcoming expirations of SSL certificates ,domains or warranties. By updating and managing your network documentation, you can eliminate up to 50% of time thrown away searching for critical information about your network. ProSight IT Asset Management includes a centralized repository for holding and sharing all documents required for managing your business network such as standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also offers a high level of automation for collecting and associating IT information. Whether you’re making enhancements, doing regular maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the knowledge you need when you need it. Learn more about Progent's ProSight IT Asset Management service.

Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is an affordable service built around a phone discussion with a Progent information assurance expert. The fact-finding interview is designed to help evaluate your company's preparedness either to block or recover quickly following an attack by a ransomware variant like Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you personally to gather information concerning your current AV defense and backup platform, and Progent will then deliver a custom Basic Security and Best Practices Report detailing how you can apply industry best practices to deploy an efficient AV and backup environment that aligns with your business needs. For details, see The ProSight Ransomware Preparedness Report Service.

Additional Support Programs Available from Progent
Progent can provide the skills of world-class remote consulting experts for contract information technology programs. Billing charges for longer-term consulting tasks are set based on the qualifications of the engineers required. Progent's experience with these special areas of information technology allows customers to execute critical projects economically and on schedule. Progent's project-based remote consulting services include:

• Help Desk Call Center Services
  Progent's Help Desk Call Center programs for organizations with environments that incorporate Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux platforms include full-service Help Desk outsourcing, virtual Help Desk services, and Helpdesk process consulting. Progent's Help Desk outsourcing support services are well suited for organizations who don't have the money or time to support an in-house Call Center but who want fast response from an effective Help Desk with professional phone assistance as well as the ability to escalate the most challenging tasks to advanced engineers.

  Progent’s Virtual Help Desk Call Center is designed for bigger companies and acts as a transparent addition to your established Helpdesk team. Progent's Virtual Call Center can serve as a an escalation option to handle the most difficult computer system challenges, or be ready in hectic situations when your ordinary service providers are too busy.

  Progent's Help Desk Call Center team of veteran information technology professionals provides your customers in Parsippany or anywhere in the state of New Jersey rapid access to a reliable support group with extensive background offering telephone-based support and remote repair service for networks powered by Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux technology. Progent's focus is to earn the Help Desk the reputation as a key enabler of company performance, and Progent's target is to resolve and not just annotate network issues.

• Business Applications Support: Education, Customization, and Troubleshooting
  Progent's Applications Experts Group can supply online professional consulting expertise and training in key business application areas such as ERP, MRP, custom financial systems, and Customer Relationship Management. Progent also can deliver consulting, customization, and training for familiar Microsoft applications including Microsoft CRM, Microsoft Office Project, Office 365 Word, and Office 365 Excel. To read additional information about Progent's consulting, custom development, and education services, refer to Progent's Business Application Experts Group.

• Unified and Streamlined Management of Hybrid Cloud Networks
  System Center 2016 centralizes and automates the management of hybrid cloud environments by offering comprehensive integration with Windows Server 2016 servers, Windows 10; cohesive management of multi-OS networks that incorporate various Linux distributions, Hyper-V and VMware; and better public and private cloud support including tighter integration with Intune for iPhone and Google Android smartphone administration plus built-in integration with Microsoft Operations Management Suite for cloud-based analytics. Progent's System Center 2016 consultants can provide world-class online and onsite expertise for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist you to design and configure a new deployment of Microsoft System Center 2016, extend or tune an existing one, migrate smoothly from an earlier release of System Center, or debug your System Center environment.

• Remote Hybrid Network Monitoring Support
  Progent offers companies in Parsippany, or anywhere in the state of New Jersey, remote IT infrastructure monitoring and reporting by providing System Center Operations Manager (SCOM 2016) consulting and System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can adapt SCOM to fit your business so your computer support is proactive rather than reactive. By uncovering potential issues before they evolve into network outages, automated monitoring can ward off disruptive and costly network breakdowns. Progent can also assist with server and infrastructure monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Solaris, or macOS and OS X networks, Windows systems, or systems powered by multiple operating systems.

Even if your Parsippany organization deals with a local independent support technician or maintains a full time organization that can deal with the majority of computer issues, Progent’s Microsoft and Cisco certified engineers can offer a convenient and seamless remote expansion of your local resources for situations when your regular service personnel either lack the bandwidth or the expertise to solve unexpected system emergencies or particularly complicated integration projects.

Features of Progent's Online Network Support for Parsippany
Progent's online support, remote troubleshooting, system security expertise, and network management services offer offices in Parsippany or throughout the state of New Jersey unparalleled leverage for your IT investment. Whether you need one-time telephone help and remote network repair or full-time Help Desk Call Center support and system administration, Progent's experts can provide your organization enterprise-level IT support while permitting you to eliminate the expense and hassle of running a large internal IT staff. Highlights of Progent's National Remote Support program include:

• Immediate Telephone Contact with Microsoft Qualified Professionals
  Progent's staff of Microsoft-certified technicians can provide fast and affordable expertise to companies in Parsippany and is also ideal for customers in more remote areas of New Jersey that lack consultants with proven experience supporting Microsoft's current line of server technologies. All Progent engineers have at least 10 years of experience supporting Microsoft solutions. As a Microsoft Certified Partner consulting firm, Progent has the use of a wide array of Microsoft support tools, service databases, and on-going training.

• By the Minute Rates to Minimize Expenses
  Progent offers online help on a per-minute billing plan, so you pay only for the services you receive. Progent has no minimum charge for online help and asks for no periodic retainer for services provided during normal business hours. This protects you from paying big invoices for quick fixes.

• Access to Cisco Certified Network Design Experts
  Progent's registered experts for Cisco can provide help from authorized specialists who have experience in planning, deploying, and troubleshooting networking solutions powered by Cisco technology. Progent can offer a Cisco Certified Internetwork Expert or CCNP to show you how to create high-speed, reliable, and protected infrastructure for wireline and wireless networking.

• Application Experts Consulting
  Progent's basic consulting services include system integration, Microsoft Exchange expertise, network security planning, and Help Desk Call Center services. Progent's Application Experts Team offers world-class consulting support in critical business applications. Help offered by the Application Experts staff covers:
  — Microsoft Dynamics GP Consulting and Programming
  — Microsoft Office Project Expertise
  — Office 365 integration consulting
  — Office Excel and Microsoft Office 365 Excel Technical Support and Application Development
  — Microsoft Office Word and Microsoft Office 365 Word Support
  — BI Reporting Development and Troubleshooting
  — BI Reporting Consulting and Troubleshooting
  — UNIX, Linux and Solaris Support
  — MS SQL Server 2017 migration, SQL Server 2016 Software Development, and Microsoft SQL 2014 Application Development and Debugging
  — Oracle DBA Services and Software Development
  — MySQL DBA Services and Application Development
  — Apple Macintosh Help
  — Amazon Marketplace Web Service (Amazon MWS) Application Development

  By providing a full service centralized source for IT generalists and application experts, Progent is able to tailor timely, cost-effective, and thorough IT solutions that match the specific needs of your company.

• Sophisticated Online Access Software
  Protected online connectivity permits Progent's support professionals to see precisely what your users see. This makes it easier to find quick solutions to issues that might otherwise demand an expensive onsite service call. Effective remote access tools and expert technicians together enable Progent to repair most network problems rapidly and economically. Progent is a pioneer in offsite support and remote network monitoring.

• Support for Mainstream VPN Gateways
  Progent can provide secure VPN connectivity for gateways from leading VPN vendors such as Microsoft, Cisco, Sonicwall and CheckPoint. Protected VPN remote connectivity enables the experts at Progent's Technical Response Center to repair your network remotely without weakening network security.

• 24-hour Support for Maximum Network Availability
  For companies with mission-critical applications, Progent can provide optional 24x7 remote support services. Used in conjunction with automated 24x7 network monitoring based on Microsoft Operations Manager, this offering can help produce high system uptime.

• Help Desk Call Center
  Progent's Help Desk outsourcing services are designed especially for budget-conscious businesses whose clients require instant recourse to a Help Desk service with effective telephone support and full escalation ability.

How Is Progent Different from Other Support Firms?
Progent is a Microsoft Certified Partner support company and Progent's staff size, depth of technical knowledge, fine tuned remote support software, and familiarity with corporate IT allow companies to avoid the pitfalls associated with exclusive dependence on smaller service organizations, individual freelance service providers, or limited in-house IT help.

Progent stands out by providing:

• In-depth Expertise in Microsoft's Entire Range of Server Platforms
  Progent offers world-class expertise for Microsoft’s leading server platforms with services such as Windows Server 2019 migration consulting, Windows Server 2016 hybrid cloud solutions, Windows 2012 R2 Server migration and integration support, Windows Server 2008 expertise, Microsoft Windows Server 2003 maintenance, MS Exchange 2016 Server planning and deployment, Microsoft Exchange 2013 configuration, Microsoft Exchange Server 2010 management, Microsoft Exchange Server 2007 and Exchange 2003 Server moves, plus MS SQL Server 2017 planing and migration, Microsoft SQL Server 2016 integration, SQL Server 2014 consulting support, and SQL 2012 maintenance.

• Value Pricing
  Progent's pricing policy is to bill for online service and in-person help per minute. As a result, you are invoiced just for received support. Progent does not impose a more expensive rate for after-hours or priority service, and inside California or in areas where Progent offers on-premises service, Progent does not bill for travel except for urgent support where on-site time is less than 4 hours. Also, Progent applies no startup charge and asks no monthly commitment for services delivered during regular working hours. Many support organizations demand large minimum payments or charge for every quarter hour or longer. Progent's fine granularity eliminates large invoices for quick fixes so you won't be tempted to allow less critical problems to fester.

• Complete Documentation of IT Services
  Progent has created a sophisticated service reporting system that records and organizes detailed documentation for all billed support activities. Unlike many independent consultants or local support organizations who offer minimal documentation or specifics of tasks done, each service delivered by Progent is tracked by comprehensive documentation. Each Progent staff member has use of the support reports transmitted by each staff member to every customer. The discipline of documenting and organizing support records allows more efficient service and eliminates a variety of common misfortunes such as when a support customer is effectively held captive to a consultant who refuses to release vital service information.

• 24x7 Network Monitoring with MS System Center Operations Manager
  Progent is one of the only support companies to provide round-the-clock network tracking services based on MS Operations Manager. Microsoft System Center Operations Manager allows your computer maintenance to be anticipatory rather than reactive. By anticipating possible issues before they result in lost productivity, system monitoring can keep your IT network from stressful and costly service losses.

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