Fast and Affordable Remote Support for Parsippany New Jersey Networks
For companies located in Parsippany New Jersey, Progent provides remote help for information systems based on any mix of Microsoft, Cisco, macOS and OS, or Linux/UNIX technology. Progent's Microsoft Premier engineers have delivered remote support to businesses in every state in the U.S. (Refer to recommendations from Progent's customers.) Progent also can furnish the expertise of Cisco CCIE-certified engineers to help with challenging networking issues, as well as the services of CISSP-qualified security experts to handle high-level security design and diagnostic issues.
Progent's online technical support engineers offer excellent leverage due to the fact that they possess the real-world experience and have access to the sophisticated technology needed to solve most information system issues quickly. This reduces direct expenses since solutions accumulate fewer chargeable minutes. Online help also avoids the expense of dispatching a consultant to your office. Your company saves even more with indirect costs by reducing or avoiding system downtime and associated costs resulting from business disruption, disgruntled customers and vendors, unproductive employees, and de-focused executives. Progent's advanced online technical support expertise is particularly helpful for businesses that are dependent on public clouds for critical infrastructure or software such as Microsoft Azure, Office 365 Exchange Online, Amazon Web Service, Google Cloud, or where onsite tech support may not be an option.
Progent's pricing policy for online support is designed to stretch your IT service dollar. Progent charges per minute for phone consulting, so you are charged exclusively for the services that you receive. In contrast to many remote support firms, Progent asks for no initialization charge or minimum fees. Progent's one-minute granularity and clean policy for billing do away with situations where speedy. minor repairs manage to end up as substantial bills. Progent's skill at handling technical issues quickly means your business spends less money.
Progent's Remote Consulting and Technical Support Expertise
Over the years, Progent has fine tuned an array of customized tools and proven methodologies that permit the maximum degree of effectiveness for online technical support and repair for computer networks of all sizes. Progent offers secure VPN support for VPN gateways from multiple leading companies such as Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN access allows the experts of Progent's remote service group to interface to your company's computer system remotely without violating corporate security.
Progent's proven customer support database application stores thorough records of all support that Progent's customers have been provided. Progent's staff engineers have access to the details of all help delivered to every client by any consultant. This archive of anomalies and responses is structured as a readily exploitable support knowledge base that enables Progent's remote technical professionals to share their knowledge with the whole team to ensure that the efficiency of Progent's support grows over time. Progent's high-level certifications and close associations with key industry leaders including Cisco and Microsoft make available additional vast support knowledge bases and permit fast access to vendors' in-house engineering staff so Progent's remote service experts are able to come up with optimal solutions quickly.
Online support offered by Progent to customers in Parsippany New Jersey include:
Authorized MS Windows Expertise
Progent's Microsoft-premier remote support experts offer computer troubleshooting and IT assistance for the complete line of Microsoft server technologies. Progent is a Microsoft Certified Partner and can provide your company the assistance of consulting engineers who can assist your company with a broad variety of platform support services including
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid environments, Windows Server 2012 R2 integration,
Windows Server 2008 migration,
Microsoft Exchange Server 2019 deployment,
Microsoft Exchange 2016 planning and deployment, Exchange Server 2013 integration,
Exchange Server 2010 maintenance,
SharePoint 2019 design and deployment, SharePoint Server 2016 migration and hybrid deployment consulting services, Microsoft Teams expertise, Microsoft Skype for Business planning and deployment consulting, Microsoft Lync Server management, and Microsoft Communications Server troubleshooting,
Microsoft Forefront Threat Management Gateway administration and ISA Server maintenance, MS SQL Server 2019 integration consulting, Microsoft SQL Server 2017 expertise, Microsoft SQL Server 2016 integration and programming and Microsoft SQL Server 2014 support,
Systems Center Operations Manager (SCOM) network monitoring and reporting,
Project Server planning,
Microsoft Access Application Development and Troubleshooting,
Small Business Server 2011 support, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent in addition can deliver a broad array of cost-effective desktop consulting and support services to assist your business to install, integrate, repair, and manage desktop PCs and laptops powered by Microsoft Windows. Progent's desktop support services include providing Microsoft Windows 10 integration support services plus Microsoft System Center 2012 Configuration Manager design and deployment, System Center 2016 Configuration Manager hybrid cloud integration, and Microsoft Intune consulting to centralize the management of your PCs along with your web-facing tablets and smartphones.
Talk to a Cisco Certified Internetwork Expert (CCIE) for High-level Network Troubleshooting
The Cisco CCIE certification is the top recognition for network infrastructure professionals, and indicates a person's networking skills at the master level. CCIEs know how to deal with the most difficult challenges surrounding network design, deployment, administration, compliance, and problem solving. Cisco CCIEs work closely with Cisco's internal product support engineers in analyzing problems with Cisco IOS Software network management tools and developing workarounds or identifying program patches. Cisco qualified CCIEs offer excellent cost-effectiveness because their depth of experience allows them to find solutions for problems rapidly. In many instances, less qualified service providers can wrestle for hours or days with identical problems that a Cisco CCIE can fix in a few minutes. Progent's Cisco-qualified CCIE consultants can interface to your environment via sophisticated on-line troubleshooting tools in order to perform quick, safe, and economical diagnosis and remediation.
New York City Metro Area Contact Information:
Progent offers consulting services and onsite technical support in the Greater New York City Metro Area including Stamford, and all of New Jersey.
Progent locations in New York City Metro Area
||Flatbush Avenue Executive Center, 495 Flatbush Avenue
Brooklyn, NY 11225
||Brooklyn Network Support Services
||3001 Woodbridge Avenue
Edison, NJ 08837
||Edison Network Support Services
||111 Town Square Place, Suite 1203
Jersey City, NJ 07302
||Jersey City Network Support Services
||30 Broad St, 23rd Floor
New York City, NY 10004
||Lower Manhattan Network Support Services
||420 Lexington Ave
New York City, NY 10170
||Midtown Manhattan Network Support Services
||146-B Ferry Street
Newark, NJ 07105
||Newark Network Support Services
||181 New Road, Suite 304
Parsippany, NJ 07054
||Parsippany Network Support Services
||Park 80 West
Saddle Brook, NJ 07663
||Saddle Brook Network Support Services
||405 RXR Plaza
Uniondale, NY 11556
||Uniondale Network Support Services
||73 Market Street, 3rd Floor
Yonkers, NY 10710
||Yonkers Network Support Services
Progent's Cisco CCIEs offer assistance with the complete line of Cisco's market leading family of networking products. Cisco technology consulting offered by Progent includes ASA Next Generation firewalls with Firepower integration and debugging, Cisco routers installation and upgrades, Cisco Catalyst switch support, Cisco Nexus switch consulting services, Cisco Meraki switches consulting and troubleshooting services, Cisco Unified Communications Manager (CallManager) integration and technical support, Cisco Voice over IP (VoIP) phones and IP video phones solutions and wireless VoIP phones integration, Cisco Meraki Wi-Fi AP planning and set up, Aironet Wireless APs planning and integration expertise, Cisco WiFi controllers integration consulting, Cisco Security and VPN Setup and troubleshooting assistance, and SIP and CUBE infrastructure solutions for SIP trunking and Cisco CUBE integration expertise. Progent can also provide remote and onsite wireless site surveys to help you to optimize your Wi-Fi ecosystem.
CISSP, ISSAP, and CISM Premier System Security Professionals
Progent's accredited CISSP and CISSP-ISSAP cybersecurity experts offer a range of security services that can strengthen the safety of your Windows, macOS and OS X, Linux, or UNIX environment against assaults or help your company to recover rapidly following a damaging breach. Security solutions offered by Progent cover comprehensive data security assessment utilizing tools such as GFI LANguard NSS, EEYE Vulnerability Scanner, and software from Solar Winds tools and Nikto; fast recuperation from malicious attacks; setting up firewalls; establishing safe architectures for remote and mobile connectivity; protecting your messaging infrastructure against viruses, spam and directory harvest attacks; and offering 24x7 proactive monitoring.
Hybrid Cloud Integration Solutions
Progent can provide advanced online consulting support to help businesses of all sizes integrate their IT infrastructure with popular public cloud platforms such as Azure and Amazon Web Services (AWS). Progent can assist your it team to plan and administer cost-effective ecosystems that can include Windows and Linux systems and apps in either cloud-based systems or in hybrid architectures that seamlessly combine physical resources as well as cloud services. To assist you to integrate cloud services with physical datacenters, Progent can provide a variety of public cloud integration support services such as Office 365 integration with on-premises installations of Exchange,
Microsoft Azure hybrid cloud design and integration consulting, Amazon AWS hybrid cloud integration support, Amazon Web Marketing Service (WMS) development and debugging, and Google Cloud planning and integration expertise. Progent has more than two decades of experience delivering advanced consulting services online, and Progent can make sure you successfully carry out your cloud migration projects on schedule and within your budget.
VMware Site Recovery Manager Consulting
VMware's Site Recovery Manager (SRM) is a component of VMware vCenter that lets you orchestrate, automate and verify a repeatable workflow for recovering applications and services quickly after an outage. Site Recovery Manager provides centrally managed and automated recovery, application mobility, and transparent site relocation, failback and site re-protect. Site Recovery Manager also enables non-disruptive testing for disaster recovery, updates and patches and can generate reports to verify complete service recovery, validate Service Level Agreements and demonstrate compliance. Progent offers the skills of a VCDX certified VMware Site Recovery Manager consulting expert to assist your organization to plan, deploy, test and manage a disaster recovery system powered by VMware Site Recovery Manager.
Progent's VMware vSphere and vCloud experts offer in-depth understanding of VMware vCloud Director, VMware vRealize Automation (vRA), vRO and vCloud Suite tools for administering private and hybrid cloud environments that provide maximum uptime, data security, and disaster recovery. Progent can also provide world-class VMware NSX expertise from a VCDX-NV certified network architect to assist you to plan and deploy a completely virtualized Software Defined Data Center (SDDC) that can be set up or migrated instantly and administered with a high level of automation regardless of the physical components used by the basic network infrastructure.
UNIX, Linux, Solaris, and Apple macOS and OS X Support Services
Progent's UNIX/Linux experts and macOS and OS X specialists can provide remote consulting services to cover a wide range of computer technologies including system architecture, email solutions, system and operational security, plus UNIX and Windows coexistence. For server economization and simplified administration in environments that include Linux-based systems with Microsoft Windows, Progent offers VMware integration and Citrix support. Progent can also help with migration from older systems to MS Windows or Linux solutions. Progent's team-based methodology for solving technical issues enables fast escalation, if necessary, to engineers with appropriate expertise to handle challenging scenarios. This expedites repair of urgent problems, minimizes network downtime, and cuts service costs.
Important Linux platforms for which Progent offers expert support include:
ProSight Flat-rate Managed IT Services for Small and Medium Size Businesses
Progent offers a family of affordable, fixed-price managed services designed to enable small and medium-size organizations to utilize the same best-of-breed IT solutions deployed by some of the world's leading corporations. Progent's ProSight portfolio of outsourced network management services covers all key aspects of information technology such as email content filtering, security and compliance, cloud-based backup/recovery, network infrastructure management, virtual server cloud hosting, and IT resources documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint protection (EPP) service that incorporates next generation behavior machine learning tools to guard endpoints and physical and virtual servers against new malware assaults such as ransomware and email phishing, which easily get by legacy signature-matching anti-virus products. ProSight ASM protects on-premises and cloud-based resources and provides a single platform to address the complete malware attack progression including blocking, identification, mitigation, cleanup, and forensics. Key capabilities include one-click rollback using Windows VSS and automatic system-wide immunization against new attacks. Read more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Physical and Virtual Endpoint Security and Exchange Filtering
Progent's ProSight Enhanced Security Protection services deliver economical in-depth protection for physical and virtual servers, workstations, smartphones, and Microsoft Exchange. ProSight ESP utilizes contextual security and advanced machine learning for continuously monitoring and reacting to security threats from all attack vectors. ProSight ESP provides firewall protection, intrusion alerts, endpoint control, and web filtering through leading-edge technologies incorporated within a single agent managed from a single console. Progent's security and virtualization experts can assist your business to plan and configure a ProSight ESP deployment that meets your organization's specific requirements and that helps you demonstrate compliance with government and industry data security standards. Progent will help you specify and implement security policies that ProSight ESP will manage, and Progent will monitor your network and respond to alerts that call for urgent attention. Progent's consultants can also help you to set up and test a backup and restore solution like ProSight Data Protection Services (DPS) so you can recover rapidly from a destructive security attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Microsoft Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services offer small and mid-sized organizations an affordable end-to-end solution for secure backup/disaster recovery (BDR). Available at a fixed monthly rate, ProSight DPS automates your backup activities and allows fast recovery of vital files, apps and VMs that have become unavailable or damaged as a result of component failures, software glitches, disasters, human mistakes, or malware attacks like ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, applications, system images, plus Hyper-V and VMware images/. Important data can be backed up on the cloud, to an on-promises storage device, or to both. Progent's BDR consultants can deliver world-class expertise to set up ProSight Data Protection Services to be compliant with government and industry regulatory standards like HIPAA, FINRA, PCI and Safe Harbor and, whenever needed, can help you to restore your business-critical information. Read more about ProSight Data Protection Services Managed Cloud Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering service that uses the infrastructure of top data security vendors to provide web-based management and comprehensive security for all your inbound and outbound email. The hybrid structure of Email Guard managed service integrates a Cloud Protection Layer with an on-premises gateway appliance to offer advanced protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. The Cloud Protection Layer acts as a preliminary barricade and blocks most threats from reaching your network firewall. This decreases your exposure to external threats and conserves system bandwidth and storage space. Email Guard's onsite security gateway appliance provides a further level of inspection for incoming email. For outgoing email, the local security gateway offers AV and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The on-premises security gateway can also assist Microsoft Exchange Server to monitor and safeguard internal email that stays inside your corporate firewall. For more details, visit ProSight Email Guard spam and content filtering.
- ProSight WAN Watch: Infrastructure Management
Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and affordable for small and mid-sized businesses to diagram, track, enhance and debug their networking hardware such as routers and switches, firewalls, and load balancers plus servers, printers, client computers and other devices. Using state-of-the-art RMM technology, WAN Watch makes sure that network maps are kept updated, copies and manages the configuration information of almost all devices on your network, monitors performance, and sends alerts when potential issues are discovered. By automating complex management processes, ProSight WAN Watch can cut hours off common tasks such as network mapping, expanding your network, locating appliances that require critical updates, or isolating performance bottlenecks. Learn more details about ProSight WAN Watch infrastructure management consulting.
- ProSight LAN Watch: Server and Desktop Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring service that incorporates advanced remote monitoring and management (RMM) technology to keep your network running efficiently by tracking the state of critical assets that drive your information system. When ProSight LAN Watch uncovers an issue, an alert is sent immediately to your specified IT management staff and your Progent engineering consultant so that any potential issues can be addressed before they have a chance to impact your network Learn more about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and apps hosted in a secure Tier III data center on a high-performance virtual host set up and managed by Progent's IT support professionals. With the ProSight Virtual Hosting service model, the client retains ownership of the data, the OS software, and the applications. Because the system is virtualized, it can be moved immediately to a different hosting solution without requiring a time-consuming and difficult reinstallation procedure. With ProSight Virtual Hosting, your business is not locked into one hosting service. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, update, find and safeguard information about your IT infrastructure, processes, business apps, and services. You can quickly locate passwords or serial numbers and be alerted automatically about upcoming expirations of SSLs ,domains or warranties. By updating and managing your network documentation, you can save up to half of time wasted looking for vital information about your network. ProSight IT Asset Management includes a centralized location for storing and sharing all documents required for managing your business network such as standard operating procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for gathering and relating IT data. Whether youíre planning improvements, doing regular maintenance, or responding to a crisis, ProSight IT Asset Management gets you the data you need when you need it. Learn more about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and affordable way for small and medium-size organizations to obtain an unbiased assessment of the health of their network. Powered by some of the top remote monitoring and management (RMM) platforms available, and overseen by Progent's world-class team of information technology professionals, ProSight Network Audits show you how closely the configuration of your essential infrastructure assets conform to leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and deliver immediate benefits like a more manageable Active Directory environment. Both versions also come with a year of state-of-the-art remote network monitoring and management. Benefits can include simpler management, better compliance with information security requirements, more efficient utilization of network assets, quicker problem resolution, more reliable backup and restore, and higher availability. Read more about Progent's ProSight Network Audits IT infrastructure review.
The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is a low-cost service based on a brief phone discussion with a Progent information assurance expert. The fact-finding interview is intended to evaluate your company's preparedness either to stop or recover quickly following an attack by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you personally to gather information about your current AV defense and backup system, and Progent will then deliver a written Basic Security and Best Practices Report document describing how you can follow industry best practices to deploy a cost-effective AV and backup environment that meets your business needs. For more information, refer to The ProSight Ransomware Preparedness Report Service.
Additional Consulting Programs Offered by Progent
Progent can provide the services of world-class remote consulting professionals for special IT programs. Billing rates for longer-term consulting projects are determined according to the level of expertise of the engineers assigned. Progent's experience with these special fields of information technology enables customers to execute critical initiatives within budget and on schedule. Progent's project-based remote consulting services include:
How Your Parsippany Company Can Contact Progent's Remote Technical Support Professionals
Call Center Services
Progent's Call Center programs for businesses with environments that incorporate Microsoft, Cisco, macOS and OS X, UNIX, or Linux technology include full-service Call Center services, shared Helpdesk support services, and Help Desk process consulting.
Progent's Standard Help Desk Services provide small organizations a comprehensive solution that manages all facets of remote Level 1 desktop technical support from service requests through trouble ticket generation, remote desktop control, progress tracking, problem resolution, and management reports. Progent provides help desk services at a significant discount from Progent's regular Level 1 desktop support rates, and Progent can provide the additional option of fast on-demand escalation to Level 2 and Level 3 experts to handle challenging problems.
Progentís Help Desk sharing services allow your IT organization to split the load for Help Desk services seamlessly between your IT team and Progent's nationwide pool of veteran desktop support technicians and subject matter experts. Progentís Help Desk sharing service is a collaborative service desk solution based on the top professional services automation tool for handling service requests, ticketing, responsibility, progress tracking, and metrics.
Progent's Call Center team of veteran information technology professionals provides your computer users in Parsippany New Jersey quick access to an efficient support group with extensive experience offering telephone-based help and online diagnostics for networks that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux technology. Progent's mission is to give the Call Center recognition as a major driver of company success, and Progent's aim is to solve and not simply report IT issues.
- Applications Support: Training, Customization, and Problem Solving
Progent's Applications Experts Group provides remote professional consulting support and education in key business application fields that include ERP, MRP, accounting system customization, and Customer Relationship Management (CRM). Progent also offers expertise, custom development, and education for familiar Microsoft business applications such as CRM, Project, Microsoft Office 365 Word, and Office 365 Excel. To read additional information about Progent's expertise, custom development, and training offerings, see Progent's Business Application Experts Team.
- Centralized and Streamlined Management of Hybrid Cloud Environments
System Center 2016 centralizes and automates the management of hybrid cloud environments through advanced integration with Windows Server 2016 servers, Windows 10; seamless integration of heterogeneous networks that incorporate various Linux distributions, Microsoft Hyper-V and VMware vSphere; and expanded cloud support such as closer integration with Microsoft Intune for Apple iPhone and Android smartphone administration plus native integration with Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center 2016 consultants can provide world-class remote and onsite support for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist your business to plan and install a new implementation of System Center 2016, extend or optimize your current one, migrate efficiently from a prior release of System Center, or troubleshoot your System Center environment.
- Remote IT Infrastructure Monitoring Services
Progent can deliver businesses in Parsippany New Jersey online IT infrastructure monitoring and reporting by providing Microsoft System Center 2016 Operations Manager consulting services and Microsoft System Center 2012 Operations Manager (SCOM 2012) support. Progent can customize Operations Manager to suit your environment so that your IT support is proactive and automated. By spotting looming trouble spots before they cause full-scale emergencies, automated monitoring can avoid disruptive and costly service failures. Progent can also utilize system monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Solaris, or macOS and OS X environments, Microsoft systems, or networks that incorporate a variety of operating systems.
To get in touch with Progent about emergency online help with Windows, Apple macOS and OS X, or Linux/UNIX environments, visit Progent's Emergency Phone-Based Support, call 1-800-993-9400, or visit Contact Progent.
For offices and new businesses in Parsippany New Jersey, Progent's phone-based computer support engineers are ready to provide effective and cost-effective IT support whenever your business has to have it. More than a decade of offering online repair services has led to Microsoft Partner certification for Progent's team of engineers and has helped Progent to develop world-class troubleshooting capability and to refine remote access tools to solve IT problems quickly while eliminating the expense and lost time associated with in-person support calls.
Even if your Parsippany organization relies on a local freelance consultant or maintains an in-house organization that know how to deal with day-to-day network issues, Progentís Microsoft and Cisco certified engineers can still offer an easy and transparent virtual expansion of your local resources for situations when your regular IT support personnel either don't have the time or the expertise to resolve unexpected system crises or particularly tough integration problems.
Features of Progent's Remote Computer Support for Parsippany New Jersey
Progent's phone support, remote repair, network security consulting, and network management services offer offices in Parsippany New Jersey the greatest leverage for your IT investment. Whether you need one-time telephone support and remote troubleshooting or ongoing Help Desk services and system administration, Progent's professionals can deliver your company enterprise-level network support while allowing you to eliminate the cost and administration overhead of maintaining a full-service in-house IT organization. Highlights of Progent's National Remote Support program include:
- Immediate Phone Contact with Microsoft Premier Support Specialists
Progent's team of Microsoft-certified technicians can provide immediate and economical expertise to companies in Parsippany New Jersey and is also ideal for networks in geographic areas that lack technicians with in-depth expertise supporting Microsoft's current family of server technologies. All Progent phone support staff have at least 10 years of experience supporting Microsoft products. As a Microsoft Certified Partner consulting company, Progent has the use of a broad range of Microsoft support tools, service databases, and continuing education.
- Per Minute Billing to Minimize Costs
Progent offers online help on a per-minute billing plan, so you pay only for the support you use. Progent asks for no minimum fee for phone help and requires no monthly subscription fee for support services delivered during normal business hours. This keeps you from facing big invoices for routine repairs.
- Availability of Cisco Network Infrastructure Professionals
Progent's certified experts for Cisco can provide help from on-staff professionals with skill in designing, deploying, and managing networking environments powered by Cisco technology. Progent can provide a CCIE or Cisco Certified Network Professional to show you how to build fast, high-availability, and protected connectivity for fixed and mobile networking.
- Application Experts Consulting
Progent's core support offerings consist of system integration, MS Exchange consulting, system security planning, and Help Desk Co-management services. Progent's Application Experts group offers in-depth consulting expertise in specific application areas. Support available from the Application Experts staff includes:
Dynamics GP Consulting and Programming
MS Project and Project Online Support
Office 365 solutions support
Office Excel and Microsoft Office 365 Excel Consulting and VBA Programming
Office Word and Microsoft Office 365 Word Expertise
BI Reporting Consulting and Training
Power BI Solutions
UNIX, Linux and Solaris Help
MS SQL Server 2019 solution design, Microsoft SQL Server 2017 planning and migration, Microsoft SQL 2016 Application Programming, and Microsoft SQL 2014 Software Programming and Debugging
Oracle DBA Services and Application Programming
MySQL Management and Software Programming
Apple Macintosh Help
Amazon Marketplace Web Service Software Integration
By offering a convenient centralized source for network generalists and specialists, Progent can tailor timely, cost-effective, and comprehensive information technology solutions that align with the special requirements of your business.
- Sophisticated Remote Access Tools
Secure remote connectivity allows Progent's support experts to see precisely what your users see. This makes it easier to find quick fixes to problems that could otherwise require an expensive onsite service call. State-of-the-art remote access software and expert engineers together allow Progent to repair most IT problems quickly and economically. Progent is an industry leader in offsite support and automated network monitoring.
- Compatibility with Popular VPN Gateways
Progent can provide safe Virtual Private Network access for gateways from major VPN providers including Microsoft, Cisco, NetScreen and CheckPoint. Secure VPN remote access enables the experts at Progent's Technical Response Center to repair your system remotely without weakening network security.
- 24x7 Service for High System Uptime
For offices with vital applications, Progent can provide optional 24x7 remote technical services. Used in conjunction with automated 24x7 server monitoring based on Microsoft System Center Operations Manager, this offering can help produce high system availability.
- Help Desk Services
Progent's Help Desk outsourcing programs are designed specifically for budget-conscious companies whose workers require immediate recourse to a Help Desk service with expert telephone support and complete escalation ability.
How Is Progent Unique from Other Support Organizations?
Progent is a Microsoft Partner support company and Progent's number of employees, range of technical knowledge, fine tuned support software, and familiarity with enterprise networking enable businesses to avoid the pitfalls of exclusive dependence on smaller consulting organizations, individual freelance consultants, or limited in-house IT help.
Progent stands out by providing:
How Does Our Company Begin Receiving Remote Network Help from Progent?
- Best Practices
Progentís staff of Microsoft and Cisco Certified consultants average longer than ten years of real-world professional background, at the front lines of IT service, executing a broad variety of technical tasks for a large mix of customers. Every Progent support professional shares a proven collection of personal best practices which are combined into shared best practices training that Progent instills in its consulting staff. This ensures that you get not only expert IT capability, but also a consultant with field-tested approaches for using computer knowledge to repair real-world network problems rapidly.
- Value Pricing
Progent's pricing model is to charge for online support and on-premises help per minute. Consequently, you are billed exclusively for delivered support. Progent does not impose a higher rate for after-hours or emergency service, and within California or in areas where Progent provides on-premises service, Progent does not charge for travel time except for emergency support where on-site work is less than 4 hours. In addition, Progent imposes no initialization fee and asks no retainer for support services delivered during regular business hours. Many service firms demand substantial minimum fees or charge for every quarter hour or longer. Progent's fine granularity does away with large invoices for fast fixes so you will not be tempted to allow minor problems to fester.
- Information Transfer
Progent practices knowledge transfer from Progent's support experts to customers. By educating customers to handle technical issues that are within their scope, Progent can focus on providing high-value services where Progent has little competition. Companies who work with familiar independent service providers or who employ in-house IT staffs benefit when Progent passes on knowledge about critical technology and tested methodologies to make their networks more reliable, protected, and efficient.
- 24x7 Network Monitoring with MS Operations Manager
Progent is one of the few support firms to offer round-the-clock remote tracking services based on Microsoft Operations Manager. MS System Center Operations Manager allows your network support to be anticipatory instead of reactive. By revealing potential problems before they result in downtime, network monitoring can keep your information network from stressful and costly service disruptions.
To initiate Progent's Nationwide Remote Support offerings or to learn more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for network help, visit Immediate Technical Support.