Immediate Online Technical Support for Parsippany Computer Systems
Immediate Remote Consulting for Parsippany SystemsFor businesses in Parsippany or anywhere in the state of New Jersey, Progent offers online support for computer systems based on Microsoft, Cisco, macOS and OS, or Linux platforms. Progent's Microsoft Premier professionals have provided remote support to businesses in all 50 states in the United States. (Refer to testimonials from Progent's clients.) Progent also can furnish the expertise of Cisco CCIE engineers to handle complex infrastructure problems, plus the assistance of CISA and CISSP-certified security consultants to help with advanced security design and diagnostic issues.

Progent's remote support experts provide exceptional value due to the fact that they have the real-world experience and have access to the advanced tools needed to solve the majority of information system issues rapidly. Efficient support lowers immediate expenses because service calls use up fewer billable minutes. Online support also eliminates the cost of dispatching a consultant to your location. Your organization saves even more with incidental costs by reducing or avoiding network outages and associated losses resulting from business discontinuity, disgruntled clients, idle workers, and distracted management. Progent's extensive remote consulting know-how is particularly valuable for organizations that are dependent on public clouds for vital network infrastructure or software like Azure, Office 365 Exchange Online, Amazon AWA, Google Cloud, or where onsite support may not be useful.

Progent's pricing model for remote support is structured to stretch your IT service investment. Progent charges by the minute for telephone-based consulting, so you are charged exclusively for the support that you receive. Unlike typical remote service organizations, Progent asks for no service activation charge or minimum job duration. Progent's one-minute granularity and clean policy for billing eliminate situations where quick solutions manage to turn into major bills. Progent's penchant for solving technical issues efficiently means your business spends less cash.

Progent's Remote Consulting and Technical Support Expertise
Over the years, Progent has mastered an array of customized tools and proven methodologies that promote the highest level of effectiveness for online technical support and troubleshooting for computer networks of any size. Progent offers secure VPN support for gateways from multiple popular companies such as Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN technology allows the staff of Progent's Technical Response Center to interface to your system remotely without violating network security.

Progent's proven service reporting application stores extensive histories for all service that Progent's clients have been provided. Progent's team engineers have access to the specifics of services delivered to each client by any Progent engineer. This database of trouble tickets and fixes is stored as a quickly accessible internal knowledge base that enables Progent's online support engineers to communicate their knowledge company-wide to make sure that the effectiveness of Progent's technical support grows daily. Progent's high-level certifications and close relationships with major technology companies including Cisco and Microsoft make available other massive support knowledge bases and allow fast response from manufacturers' internal support staff with the result that Progent's online service experts are able to determine the best solutions quickly.

Online support available from Progent to customers in Parsippany and throughout the state of New Jersey include:

ProSight Fixed-price Managed Services for Small and Mid-size Businesses
Progent provides a selection of budget-friendly, flat-rate services intended to enable small and medium-size businesses to utilize the same cutting-edge technology used by some of the world's top corporations. The ProSight suite of IT management outsourcing services covers all key areas of modern networking such as email content filtering, behavioral-based threat defense, automated backup and disaster recovery, network infrastructure health monitoring, VM cloud hosting, and IT resources documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that incorporates next generation behavior machine learning technology to defend endpoint devices and physical and virtual servers against new malware attacks like ransomware and email phishing, which easily evade traditional signature-matching anti-virus products. ProSight ASM protects local and cloud-based resources and provides a single platform to manage the complete malware attack lifecycle including blocking, infiltration detection, mitigation, remediation, and post-attack forensics. Key capabilities include one-click rollback with Windows Volume Shadow Copy Service and automatic system-wide immunization against newly discovered attacks. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection: Physical and Virtual Endpoint Security and Exchange Email Filtering
    Progent's ProSight Enhanced Security Protection (ESP) services deliver economical in-depth protection for physical servers and VMs, workstations, smartphones, and Exchange email. ProSight ESP uses adaptive security and modern behavior analysis for continuously monitoring and responding to cyber threats from all attack vectors. ProSight ESP provides two-way firewall protection, penetration alerts, device management, and web filtering through cutting-edge tools incorporated within one agent accessible from a unified console. Progent's security and virtualization experts can help your business to design and implement a ProSight ESP environment that meets your organization's specific requirements and that helps you demonstrate compliance with legal and industry information security regulations. Progent will help you specify and configure security policies that ProSight ESP will enforce, and Progent will monitor your network and react to alarms that require urgent attention. Progent's consultants can also help your company to install and test a backup and disaster recovery solution such as ProSight Data Protection Services so you can get back in business quickly from a potentially disastrous cyber attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services offer small and mid-sized organizations an affordable end-to-end solution for secure backup/disaster recovery. Available at a fixed monthly rate, ProSight DPS automates and monitors your backup processes and enables rapid restoration of vital data, apps and virtual machines that have become unavailable or corrupted due to component breakdowns, software glitches, natural disasters, human error, or malware attacks such as ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to an on-promises device, or mirrored to both. Progent's backup and recovery specialists can provide advanced support to configure ProSight Data Protection Services to be compliant with regulatory requirements like HIPPA, FINRA, PCI and Safe Harbor and, whenever necessary, can assist you to restore your business-critical data. Learn more about ProSight Data Protection Services Managed Cloud Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the technology of top data security companies to provide web-based management and comprehensive security for all your email traffic. The powerful structure of Progent's Email Guard managed service integrates cloud-based filtering with a local security gateway device to offer advanced protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. Email Guard's cloud filter acts as a preliminary barricade and keeps the vast majority of threats from making it to your network firewall. This decreases your vulnerability to external attacks and saves network bandwidth and storage space. Email Guard's on-premises gateway device provides a further layer of inspection for incoming email. For outgoing email, the local gateway offers AV and anti-spam protection, DLP, and email encryption. The onsite security gateway can also help Microsoft Exchange Server to track and protect internal email that stays inside your security perimeter. For more information, visit Email Guard spam and content filtering.

  • ProSight WAN Watch: Network Infrastructure Management
    Progent’s ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and affordable for smaller businesses to map out, track, enhance and debug their networking hardware like routers and switches, firewalls, and load balancers plus servers, client computers and other networked devices. Using cutting-edge RMM technology, WAN Watch ensures that infrastructure topology diagrams are always current, captures and displays the configuration of virtually all devices connected to your network, monitors performance, and sends notices when potential issues are discovered. By automating tedious management processes, WAN Watch can cut hours off common chores like making network diagrams, expanding your network, locating devices that require important software patches, or identifying the cause of performance problems. Find out more about ProSight WAN Watch network infrastructure management services.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progent’s server and desktop remote monitoring managed service that incorporates advanced remote monitoring and management technology to keep your IT system operating at peak levels by tracking the state of vital computers that drive your information system. When ProSight LAN Watch detects an issue, an alarm is transmitted immediately to your specified IT management staff and your assigned Progent consultant so any looming issues can be addressed before they can disrupt productivity Find out more details about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small business can have its key servers and applications hosted in a protected fault tolerant data center on a high-performance virtual host set up and maintained by Progent's IT support professionals. With Progent's ProSight Virtual Hosting service model, the client owns the data, the OS software, and the applications. Because the system is virtualized, it can be moved easily to a different hardware environment without a lengthy and technically risky configuration procedure. With ProSight Virtual Hosting, your business is not locked into one hosting provider. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, update, find and protect information about your network infrastructure, procedures, business apps, and services. You can instantly locate passwords or IP addresses and be alerted automatically about upcoming expirations of SSLs ,domains or warranties. By updating and organizing your IT infrastructure documentation, you can save up to 50% of time spent looking for vital information about your IT network. ProSight IT Asset Management includes a centralized repository for holding and collaborating on all documents related to managing your network infrastructure such as recommended procedures and How-To's. ProSight IT Asset Management also offers advanced automation for gathering and associating IT data. Whether you’re planning enhancements, performing regular maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the information you need when you need it. Find out more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and affordable alternative for small and medium-size organizations to get an objective assessment of the health of their IT system. Powered by some of the top remote monitoring and management (RMM) tools in the industry, and supervised by Progent's world-class team of information technology experts, ProSight Network Audits help you see how closely the deployment of your core network assets adhere to industry best practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and deliver immediate benefits such as a cleaner Active Directory environment. Both also come with a year of advanced remote network monitoring and management (RMM). Benefits can include simpler management, improved compliance with government and industry security regulations, more efficient utilization of network resources, faster problem resolution, more dependable backup and restore, and higher availability. See more information about ProSight Network Audits network infrastructure review.

Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is an affordable service built around a brief phone interview with a Progent information assurance consultant. The fact-finding interview is intended to evaluate your organization's ability either to block or recover quickly following an attack by a ransomware strain like Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you personally to collect information about your current security profile and backup/recovery system, and Progent will then produce a written Basic Security and Best Practices Report describing how you can apply best practices to build a cost-effective AV and backup/recovery system that aligns with your company's requirements. For details, see The ProSight Ransomware Preparedness Report.

Additional Support Programs Offered by Progent
Progent offers the skills of seasoned online consulting experts for contract information technology programs. Progent's rates for ongoing consulting projects are determined according to the qualifications of the consultants involved. Progent's background in these important fields of information technology enables clients to execute critical initiatives within budget and on schedule. Progent's special remote engineering services include:

  • Call Center Expertise
    Progent's Help Desk support programs for companies with networks based on Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux products include comprehensive Help Desk services, co-managed Helpdesk support services, and Help Desk process consulting. Progent's Standard Help Desk Services offer smaller businesses a comprehensive solution that manages all aspects of online Level 1 desktop technical support from service requests through trouble ticket generation, remote desktop control, status tracking, problem solving, and reporting. Progent offers service desk support at a significant discount off Progent's normal Level 1 desktop service rates, and Progent offers the option of rapid as-needed escalation to Level 2 and Level 3 experts to resolve complex problems.

    Progent's Call Center consulting expertise can aid you in building an efficient new Call Center or revamping your established one, selecting or enhancing Help Desk software to meet the particular needs of your company, or adding temporary online personnel to supplement your internal Call Center resources to handle demanding events like software transitions, mass upgrades, or installing new business software.

    Progent's Help Desk team of veteran information technology consultants gives your computer users in Parsippany or anywhere in the state of New Jersey fast contact with a reliable technical support group with extensive experience delivering telephone-based consulting and online troubleshooting for networks that incorporate Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux components. Progent's mission is to give the Help Desk Call Center the reputation as a major contributor to company productivity, and Progent's target is to resolve and not simply document IT problems.

  • Applications Support: Education, Programming, and Integration
    Progent's Applications Experts Group offers remote and in-depth consulting expertise and education in key application areas such as ERP, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management (CRM). Progent also can deliver consulting, custom programming, and education for Microsoft business applications such as CRM, Office Project, Office 365 Word, and Office 365 Excel. For additional information on Progent's expertise, custom programming, and training offerings, see Progent's Business Application Experts Group.

  • Centralized and Streamlined Management of Hybrid Cloud Environments
    System Center 2016 centralizes and automates the management of hybrid cloud networks through comprehensive support for Windows Server 2016, Windows 10; cohesive integration of heterogeneous networks that include various Linux distributions, Microsoft Hyper-V and VMware vSphere; and better public and private cloud support including closer integration with Microsoft Intune for Apple iPhone and Android smartphone administration plus built-in integration with Operations Management Suite for cloud-based analytics and reporting. Progent's System Center 2016 consultants offer advanced remote and onsite support for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist you to plan and install a new implementation of Microsoft System Center 2016, expand or optimize your current one, migrate smoothly from an earlier release of System Center, or troubleshoot your System Center environment.

  • Remote IT Infrastructure Monitoring and Reporting Services
    Progent offers companies in Parsippany, or anywhere in the state of New Jersey, remote hybrid network monitoring and reporting by providing System Center 2016 Operations Manager consulting services and Microsoft System Center 2012 Operations Manager troubleshooting and support. Progent can tune Operations Manager to suit your environment so that your IT maintenance is proactive and automated. By exposing possible issues before they grow into full-scale emergencies, remote monitoring can avoid disruptive and costly information system breakdowns. Progent can also provide help with server and infrastructure monitoring products like Nagios and MRTG to analyze UNIX, Linux, Sun Solaris, or macOS and OS X environments, Microsoft Windows networks, or environments that support a mix of OS platforms.
How Your Parsippany Company Can Contact Progent's Online Technical Support Experts
To get in touch with Progent about emergency remote support with Windows, Apple macOS and OS X, or Linux/UNIX computer systems, go to Progent's Emergency Remote Support, telephone 1-800-993-9400, or refer to Contact Progent. For businesses and startups in Parsippany or anywhere in the state of New Jersey, Progent's online computer support engineers can deliver effective and economical IT support the moment your organization has to have it. More than 15 years of delivering online repair services has led to Microsoft Partner status for Progent's consultants and has helped Progent to acquire high-end troubleshooting capability and to fine tune remote access tools to repair network problems quickly while eliminating the expense and lost time associated with on-premises service calls.

Even if your Parsippany company has a local freelance support technician or employs an in-house organization that can handle day-to-day computer problems, Progent’s Microsoft certified consultants are available to provide an easy and transparent remote extension of your local resources in cases when your regular IT support personnel either lack the time or the expertise to address sudden system crises or especially challenging integration projects.

Benefits of Progent's IT Support for Organizations in Parsippany
Progent's remote network troubleshooting services enable your Parsippany organization to realize the benefits of immediate, enterprise-class network support without the expense of managing a full-time IT organization. Your information system will derive greater strategic value by becoming more reliable, productive, and protected. Advantages to your company include:

  • Convenient remote extension of your local support resources
    For most businesses in Parsippany and throughout New Jersey, local computer service providers, whether made up of outside consultants or an internal maintenance staff, can resolve typical network issues. However, IT crises sometimes spring up when local support personnel are overstretched or unavailable, and some problems may stem from IT products that is unfamiliar to your onsite support people. In these cases, Progent's online service specialists offer an easy, fast, and economical solution to supplement your regular resources and to transfer useful information to improve your ability to deal with downstream problems locally.

  • Less Reliance on Freelance Consultants
    For IT support, smaller companies often rely on individual freelance service providers. Although freelance consultants have less internal costs than big service companies and can often charge lower rates, they are sometimes overextended, making it hard to respond quickly to crisis situations. If an independent consultant is occupied with another customer, ill, on a trip, or in training, the absence of fallback personnel may force your company to wait for assistance during an IT crisis. As your company grows, system downtime and trouble with vital applications become more costly. The money you thought you were saving on a freelancer can be eaten up fast by reduced productivity. Progent offers a reliable source of reserve service experts to make sure your IT system stays available.

  • Create a Solid Basis for Seamless Growth
    Organizations often begin with an IT architecture created on a modest budget. Lacking a scalable framework, band-aid repairs can get thrown onto a shaky foundation. When a company grows, reliability and expandability issues can hinder the success of the organization. These poorly designed environments require proper assessment, intelligent long-term planning, and extensive IT expertise to evolve to a network infrastructure able to offer the stable foundation to meet current business demands and facilitate downstream expansion.

  • Work with Solution Providers Instead of Technology Sellers
    Smaller offices require guidance and technical training to navigate through an ever more complicated maze of technology alternatives capable of accelerating business growth and enhancing productivity. Businesses do not need a network engineer who is attempting to earn a commission on a certain vendor's products. Network support and product sales can lead to a scenario where the recommended solution is designed around a predetermined product instead of the true requirements of a client. Progent avoids these conflicts by offering just services rather than products. This enables Progent to match technical consulting with the best interests of clients.

What Makes Progent Unique from Other Service Firms?
Progent is a Microsoft Partner consulting company and Progent's number of employees, depth of IT knowledge, refined remote support software, and understanding of enterprise networking enable businesses to avoid the pitfalls of excessive dependence on smaller service organizations, individual freelance consultants, or over-stretched in-house resources.

Progent adds value by providing:

How Does Our Company Begin Receiving Online Computer Help from Progent?
To initiate Progent's Nationwide Remote Support offerings or to find out more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for IT help, go to Immediate Technical Support.



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