Immediate Online Troubleshooting for Parsippany Information Networks
Immediate Online Technical Support for Parsippany NetworksFor organizations located in Parsippany or anywhere in New Jersey, Progent provides online technical support for information systems powered by Microsoft, Cisco, Apple macOS and OS X, or Linux/UNIX technology. Progent's Microsoft Premier consulting experts have delivered online support to companies in every state in the United States. (Check out testimonials from Progent's customers.) In addition, Progent offers the expertise of Cisco CCIE-qualified engineers to help with complex infrastructure issues, as well as the services of CISA and CISSP-accredited cybersecurity experts to handle advanced security architecture and diagnostic jobs.

Progent's remote technical support engineers offer excellent value due to the fact that they possess the practical experience and have access to the sophisticated tools needed to solve most network issues rapidly. Efficient support lowers direct costs because solutions accumulate fewer billable consulting minutes. Remote support also avoids the cost of dispatching a consultant to your site. Your organization saves even more in incidental expenses by minimizing or eliminating network downtime and associated costs resulting from business discontinuity, disgruntled customers and vendors, idle workers, and de-focused management. Progent's extensive remote consulting know-how is especially valuable for organizations that are dependent on public clouds for vital network infrastructure or applications like Microsoft Azure, Office 365 Exchange Online, Amazon AWA, Google Cloud Platform (GCP), or where on-premises tech support may not be an alternative.

Progent's pricing model for remote support is structured to leverage your IT service dollar. Progent charges per minute for phone assistance, so you are charged exclusively for the services that you actually get. Unlike many online service firms, Progent imposes no initialization surcharge or minimum fees. Progent's per-minute granularity and clean policy for billing prevent situations where fast fixes somehow turn into substantial bills. Progent's skill at disposing of problems quickly means you spends less money.

Progent's Remote Consulting and Troubleshooting Services
Through years of experience, Progent has fine tuned a collection of customized technologies and field-proven methodologies that promote the highest level of effectiveness for online technical support and troubleshooting for information systems of any size. Progent offers secure VPN support for gateways from multiple leading companies including Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN access enables the staff of Progent's online support team to connect to your system remotely without compromising corporate security.

Progent's powerful service database system includes comprehensive documentation for the service that Progent's customers have received. Progent's team engineers have the benefit of the history of support delivered to each Progent customer by every Progent consultant. This archive of trouble tickets and responses is organized as an easily accessible internal knowledge base that enables Progent's online technical professionals to communicate their knowledge with the whole team to ensure that the value of Progent's support improves over time. Progent's advanced accreditations and working relationships with major technology companies such as Cisco and Microsoft make available additional massive technical support knowledge bases and allow fast access to vendors' internal product engineers with the result that Progent's remote consulting experts can come up with the best solutions quickly.

Online technical support services offered by Progent to businesses in Parsippany and anywhere in the state of New Jersey include:

ProSight Flat-rate Managed Services for Small and Mid-size Organizations
Progent provides a selection of budget-friendly, fixed-price services designed to enable small and medium-size businesses to benefit from the same best-of-breed technology deployed by some of the industry's leading enterprises. Progent's ProSight suite of outsourced network management services addresses all key areas of information technology including email protection, behavioral-based threat defense, automated backup/recovery, infrastructure monitoring and management, virtual server cloud hosting, and network resources documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that utilizes cutting edge behavior analysis tools to defend endpoints and physical and virtual servers against modern malware attacks such as ransomware and file-less exploits, which easily get by legacy signature-matching AV products. ProSight ASM safeguards local and cloud-based resources and offers a unified platform to automate the entire malware attack lifecycle including filtering, infiltration detection, containment, cleanup, and post-attack forensics. Key features include one-click rollback with Windows Volume Shadow Copy Service and real-time system-wide immunization against newly discovered threats. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection (ESP): Endpoint Protection and Exchange Email Filtering
    ProSight Enhanced Security Protection services offer ultra-affordable in-depth protection for physical and virtual servers, workstations, smartphones, and Exchange Server. ProSight ESP utilizes contextual security and advanced heuristics for continuously monitoring and responding to security assaults from all vectors. ProSight ESP offers firewall protection, intrusion alarms, endpoint control, and web filtering via cutting-edge technologies packaged within one agent managed from a unified console. Progent's security and virtualization experts can assist you to design and configure a ProSight ESP environment that addresses your organization's unique requirements and that allows you achieve and demonstrate compliance with legal and industry data protection regulations. Progent will assist you define and implement security policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alarms that call for immediate action. Progent's consultants can also help you to install and test a backup and disaster recovery system like ProSight Data Protection Services so you can recover rapidly from a potentially disastrous cyber attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services from Progent provide small and mid-sized organizations an affordable end-to-end solution for secure backup/disaster recovery. Available at a fixed monthly price, ProSight DPS automates and monitors your backup activities and enables fast recovery of vital files, applications and VMs that have become lost or damaged due to component breakdowns, software glitches, disasters, human mistakes, or malware attacks like ransomware. ProSight DPS can help you protect, recover and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to a local storage device, or mirrored to both. Progent's BDR specialists can deliver world-class expertise to set up ProSight DPS to be compliant with regulatory requirements like HIPPA, FIRPA, PCI and Safe Harbor and, whenever necessary, can assist you to recover your business-critical data. Find out more about ProSight DPS Managed Cloud Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that incorporates the infrastructure of top data security companies to deliver centralized control and comprehensive security for your email traffic. The powerful architecture of Progent's Email Guard managed service combines cloud-based filtering with a local security gateway device to offer advanced defense against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-based threats. The cloud filter serves as a first line of defense and keeps the vast majority of unwanted email from making it to your network firewall. This decreases your exposure to external threats and saves system bandwidth and storage space. Email Guard's onsite security gateway appliance adds a further layer of analysis for inbound email. For outgoing email, the local security gateway offers anti-virus and anti-spam protection, protection against data leaks, and email encryption. The local security gateway can also assist Microsoft Exchange Server to monitor and protect internal email that stays inside your corporate firewall. For more information, visit Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    Progent’s ProSight WAN Watch is an infrastructure management service that makes it easy and affordable for small and mid-sized businesses to map, track, enhance and troubleshoot their connectivity appliances such as routers, firewalls, and load balancers as well as servers, printers, endpoints and other networked devices. Using cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch ensures that network diagrams are always current, copies and displays the configuration information of almost all devices on your network, monitors performance, and sends alerts when potential issues are discovered. By automating tedious management activities, ProSight WAN Watch can knock hours off ordinary tasks such as making network diagrams, reconfiguring your network, finding appliances that require important updates, or isolating performance issues. Learn more about ProSight WAN Watch infrastructure management consulting.

  • ProSight LAN Watch: Server and Desktop Monitoring Services
    ProSight LAN Watch is Progent’s server and desktop monitoring service that incorporates state-of-the-art remote monitoring and management techniques to help keep your IT system running efficiently by checking the state of vital computers that drive your information system. When ProSight LAN Watch uncovers an issue, an alarm is sent automatically to your designated IT management personnel and your assigned Progent consultant so that all looming issues can be addressed before they can impact productivity Find out more details about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small business can have its critical servers and applications hosted in a secure Tier III data center on a fast virtual machine host set up and managed by Progent's IT support professionals. With the ProSight Virtual Hosting model, the customer retains ownership of the data, the OS software, and the apps. Because the environment is virtualized, it can be ported immediately to a different hosting environment without requiring a time-consuming and difficult reinstallation process. With ProSight Virtual Hosting, you are not tied a single hosting provider. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
    ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, update, find and safeguard data related to your network infrastructure, processes, business apps, and services. You can instantly locate passwords or IP addresses and be warned about impending expirations of SSL certificates or warranties. By updating and managing your network documentation, you can save as much as half of time spent looking for vital information about your IT network. ProSight IT Asset Management includes a common location for holding and collaborating on all documents related to managing your business network like recommended procedures and How-To's. ProSight IT Asset Management also offers advanced automation for collecting and relating IT data. Whether you’re making improvements, performing maintenance, or responding to a crisis, ProSight IT Asset Management delivers the information you need when you need it. Find out more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and affordable way for small and medium-size organizations to obtain an unbiased assessment of the overall health of their information system. Based on a selection of the top remote monitoring and management tools available, and supervised by Progent's world-class team of information technology professionals, ProSight Network Audits help you see how well the deployment of your core infrastructure assets conform to leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver instant benefits like a more manageable Active Directory environment. Both versions also include a year of advanced remote network monitoring and management. Benefits can include simpler management, improved compliance with information security regulations, more efficient utilization of network assets, faster problem resolution, more dependable backup and recovery, and increased uptime. Learn more information about ProSight Network Audits IT infrastructure review.

The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is a low-cost service based on a brief discussion with a Progent backup/recovery consultant. The fact-finding interview is intended to help evaluate your organization's ability to stop or recover rapidly after an assault by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you directly to gather information about your existing antivirus tools and backup platform, and Progent will then produce a custom Basic Security and Best Practices Report document describing how you can follow best practices to build an efficient AV and backup/recovery environment that aligns with your company's requirements. For additional information, visit The ProSight Ransomware Preparedness Report.

Additional Consulting Programs Available from Progent
Progent offers the services of seasoned online consulting experts for special information technology projects. Progent's charges for longer-term consulting tasks are set based on the level of expertise of the consultants involved. Progent's experience with these special fields of computer technology allows customers to execute major projects within budget and on schedule. Progent's special remote engineering solutions include:

  • Help Desk Support
    Progent's Help Desk Call Center support programs for companies with environments based on Windows, Cisco, macOS and OS X, or UNIX/Linux technology include full-service Help Desk Call Center services, co-managed Help Desk support services, and Help Desk consulting. Progent's Standard Help Desk Services provide smaller businesses a comprehensive solution that manages all aspects of online Level 1 desktop technical support from service requests through ticketing, screen sharing, status tracking, problem resolution, and management reports. Progent offers call desk services at a substantial discount from Progent's normal Level 1 desktop service rates, and Progent offers the additional option of rapid as-needed escalation to subject matter experts to handle complex issues.

    Progent's Help Desk consulting expertise can support you in establishing an efficient new Help Desk Call Center or enhancing your existing one, selecting or customizing Help Desk software to meet the unique needs of your business, or providing temporary online personnel to work with your internal Call Center group during high-demand situations like software transitions, major upgrades, or rolling out new business software.

    Progent's Call Center team of seasoned information technology experts gives your customers in Parsippany or anywhere in the state of New Jersey instant contact with a dependable support resource with years of background providing telephone-based support and remote diagnostics for computer environments based on Microsoft, Cisco, macOS and OS X, UNIX, or Linux technology. Progent's concentration is to give the Help Desk the reputation as a major driver of company performance, and Progent's policy is to solve instead of merely track technical problems.

  • Applications Services: Education, Customization, and Troubleshooting
    Progent's Applications Experts Group provides phone-based and in-depth consulting expertise and education in key application areas that include Enterprise Requirements Planning, MRP, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also offers consulting expertise, programming, and education for Microsoft applications including CRM, MS Office Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To learn additional information about Progent's consulting, programming, and training services, visit Progent's Applications Experts Team.

  • Unified and Automated Management of Hybrid Cloud Environments
    System Center 2016 centralizes and automates the management of hybrid cloud environments through advanced integration with Windows Server 2016 servers, Windows 10 clients; seamless integration of mixed-OS environments that incorporate Linux, Hyper-V and VMware; and better cloud support such as closer integration with Microsoft Intune for iPhone and Android smartphone management plus built-in integration with Microsoft Operations Management Suite for cloud-based analytics. Progent's System Center 2016 consulting experts can provide advanced remote and onsite expertise for all elements of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist you to plan and configure a new implementation of Microsoft System Center 2016, expand or tune your current one, upgrade efficiently from a previous release of System Center, or troubleshoot your System Center solution.

  • Remote IT Infrastructure Monitoring Services
    Progent can deliver companies in Parsippany, or anywhere in the state of New Jersey, remote IT infrastructure monitoring by providing Microsoft System Center Operations Manager consulting services and System Center 2012 Operations Manager support. Progent can tune SCOM to suit your business so your computer maintenance is proactive and automated. By anticipating potential trouble spots before they grow into network outages, automated monitoring can ward off inconvenient and costly service crises. Progent can also use network monitoring utilities like Nagios and MRTG to diagnose UNIX, Linux, Solaris, or macOS and OS X environments, Microsoft Windows systems, or systems based on a variety of platforms.
How Your Parsippany Business Can Contact Progent's Online Technical Support Experts
To get in touch with Progent about emergency online assistance with Windows, macOS and OS X, or Linux networks, go to Progent's Nationwide Remote Support, phone 1-800-993-9400, or visit Contact Progent. For businesses and new businesses in Parsippany or throughout the state of New Jersey, Progent's phone-based computer support engineers are ready to provide expert and affordable system help the moment your company requires it. More than 15 years of delivering remote tech support has led to Microsoft Partner certification for Progent's consulting experts and has enabled Progent to develop world-class troubleshooting skills and to fine tune remote connectivity technology to solve network problems quickly while avoiding the expense and lost productivity associated with on-premises service visits.

Even if your Parsippany organization relies on a regular independent consultant or employs a full time IT staff that can handle typical network problems, Progent’s Microsoft and Cisco certified consultants can offer an easy and transparent virtual extension of your on-site resources for situations when your usual IT support personnel either lack the availability or the experience to fix unexpected system emergencies or particularly tough integration projects.

Advantages of Progent's IT Support for Businesses in Parsippany
Progent's remote network troubleshooting services allow your Parsippany organization to have the advantages of on-call, world-class IT support without the cost of managing a full-time IT staff. Your network will acquire added business value by becoming increasingly available, efficient, and secure. Benefits to your business include:

  • Convenient remote expansion of your local support resources
    With most organizations in Parsippany and throughout New Jersey, local network service resources, whether made up of freelance consultants or a full-time IT staff, can handle typical technical issues. However, serious problems sometimes occur when your regular support personnel are overstretched or absent, and some trouble may be associated with IT products that is beyond the scope of your onsite support technicians. In these situations, Progent's online service specialists provide an easy, quick, and economical way to supplement your regular help and to pass on useful information to improve your ability to resolve future issues locally.

  • Less Reliance on Freelance Consultants
    For network maintenance, smaller businesses commonly depend on individual freelance service providers. While independent service people have smaller overhead than larger support companies and can afford to charge lower rates, they are occasionally overextended, making it difficult to respond rapidly to urgent situations. If an independent consultant is occupied with another client, sick, on vacation, or in class, the absence of reserve help may require your business to wait for help during an IT crisis. As your network grows, system downtime and trouble with critical applications become more costly. The money you thought you were conserving on an independent can be eaten up quickly by lost productivity. Progent offers an on-call source of reserve service expertise to make sure your network stays available.

  • Create a Scalable Basis for Smooth Growth
    Organizations typically start with an IT system created on a shoestring budget. Without a robust infrastructure, slap-dash repairs can get piled onto an unstable foundation. When a network grows, stability and scalability problems can hinder the productivity of the business. Such poorly designed environments need careful assessment, intelligent long-term planning, and wide IT knowledge to upgrade to a network infrastructure able to deliver the solid foundation to handle current business requirements and simplify downstream expansion.

  • Work with Problem Solvers Rather Than Technology Sellers
    Smaller offices need advice and technical education to negotiate an increasingly complicated maze of technology alternatives available for promoting business success and improving productivity. These companies hardly need a computer engineer who is trying to resell a specific vendor's technology. Network support and product selling can lead to a scenario where the proposed solution is designed around a profitable product instead of the genuine requirements of a business. Progent avoids these conflicts by selling only services rather than products. This allows Progent to align technical consulting with the real needs of customers.

How Is Progent Unique from Other Support Organizations?
Progent is a Microsoft Certified Partner consulting firm and Progent's number of employees, range of IT knowledge, fine tuned support tools, and familiarity with corporate IT enable companies to escape the pitfalls associated with exclusive reliance on smaller consulting firms, individual freelance consultants, or over-stretched in-house resources.

Progent stands out by providing:

  • Proven Methodology
    Progent’s team of Microsoft and Cisco Premier experts average longer than ten years of real-world professional background, at the front lines of IT service, performing a broad range of IT tasks for a large array of customers. Each Progent support professional shares a refined collection of personal best practices which are combined into shared leading practices standards that Progent instills in its consulting personnel. This means that you get not only world-class IT capability, but also a consultant with field-tested approaches for using computer knowledge to repair real-world IT problems efficiently.

  • Value Pricing
    Progent's pricing policy is to bill for phone service and on-site visits by the minute. As a result, you are invoiced exclusively for delivered services. Progent does not impose a higher rate for off-hours or urgent service, and inside California or in areas where Progent provides in-person service, Progent does not charge for travel except for urgent support where on-site work is less than four hours. Also, Progent applies no service activation fee and requires no monthly commitment for services delivered during normal business hours. Many service firms demand large minimum fees or charge for each fifteen minutes or longer. Progent's one-minute granularity avoids big invoices for fast repairs so you won't be tempted to allow less critical problems to stay unaddressed.

  • Information Transfer
    Progent practices knowledge transfer from Progent's support experts to clients. By teaching customers to deal with technical issues that are within their comfort zone, Progent can concentrate on offering high-value skills where Progent has few competitors. Companies who utilize familiar freelance consultants or who maintain in-house support staffs benefit when Progent transfers knowledge about critical technology and tested processes to make their IT environments more robust, protected, and productive.

  • Automated Server Monitoring with MS System Center Operations Manager
    Progent is one of the only support firms to provide 24x7 remote monitoring services powered by Microsoft System Center Operations Manager. MS System Center Operations Manager causes your network support to be anticipatory instead of reactive. By uncovering potential problems before they result in downtime, system monitoring can keep your information network from painful and costly availability losses.
How Does Our Company Begin Getting Remote Computer Support from Progent?
To get started with Progent's Nationwide Remote Support services or to find out more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for IT support, go to Immediate Online Support.