Greater New York City Metro Area Contact Information:
Progent offers consulting services and onsite technical support in the Greater New York City Metro Area including Philadelphia, Stamford, and all of New Jersey.

New York City Metro Area Onsite IT Consulting
Progent locations in the Greater New York Metro Area

City Street Address Contact Information
Midtown, NY 420 Lexington Ave
New York, New York 10170
Sales Phone: 646-727-4666

Link: New York Network Support Services
Wall Street, NY 30 Broad St
New York, New York 10004
Sales Phone: 646-969-5696

Link: New York Network Support Services
Uniondale, NY 405 RXR Plaza
Uniondale, New York 11556
Sales Phone: 516-214-2242

Link: Uniondale Network Support Services
Edison, NJ 317 George Street
3rd Floor
New Brunswick, New Jersey 08901
Sales Phone: (973) 939-0035

Link: Edison, NJ Network Support Services
Newark, NJ 146-B Ferry Street
Newark, New Jersey 07105
Sales Phone: 862-373-1253

Link: Newark, NJ Network Support Services
Parsippany, NJ 181 New Road
Suite 304
Parsippany, New Jersey 07054
Sales Phone: 973-939-0009

Link: Parsippany, NJ Network Support Services
Saddle Brook, NJ 2 University Plaza
Suite 100
Hackensack, New Jersey 07601
Sales Phone: 562-583-3336

Link: Saddle Brook, NJ Network Support Services
Philadelphia, PA 1735 Market Street
Suite 3750
Philadelphia, Pennsylvania 19103
Sales Phone: 267-592-4430

Link: Philadelphia, PA Network Support Services
Stamford, CT 243 Tresser Boulevard
Stamford, Connecticut 06901
Sales Phone: 203-989-9414

Link: Stamford, CT Network Support Services

Fast Remote Troubleshooting for Parsippany Networks
Urgent Online Consulting for Parsippany SystemsFor businesses located in Parsippany or anywhere in the state of New Jersey, Progent offers online support for computer systems powered by Microsoft Windows, Cisco, macOS and OS , or Linux platforms. Progent's Microsoft certified consulting experts have provided remote troubleshooting to businesses in every state in the U.S. (Refer to testimonials from Progent's customers.) Progent also offers the expertise of Cisco CCIE-qualified engineers to solve challenging infrastructure problems, as well as the assistance of CISA and CISSP-certified cybersecurity experts to handle advanced security architecture and troubleshooting issues.

Progent's online support experts offer exceptional value due to the fact that they possess the real-world experience and are equipped with the advanced tools necessary to resolve most information system problems rapidly. This lowers immediate costs since solutions use up minimal billable consulting minutes. Remote help also avoids the cost of dispatching an engineer to your site. Your company benefits even more in indirect costs by minimizing or eliminating network downtime and related losses due to business disruption, upset clients, idle workers, and distracted management. Progent's advanced remote consulting experience is especially helpful for businesses that are dependent on public clouds for vital network infrastructure or software like Azure, Amazon AWA, or Office 365 Exchange Online, where onsite tech support may not be an alternative.

Progent's pricing model for online support is structured to stretch your IT service dollar. Progent charges on a per-minute basis for telephone-based assistance, so you pay exclusively for the support that you actually get. In contrast to many remote support firms, Progent requires no startup surcharge or minimum payments. Progent's per-minute billing unit and simple model for pricing prevent situations where speedy. minor fixes somehow turn into big bills. Progent's penchant for disposing of technical issues efficiently means your business spends less money.

Progent's Online Consulting and Technical Support Expertise
Over the years, Progent has refined an array of optimized tools and field-proven processes that promote the maximum degree of efficiency for online consulting and repair for IT systems of any size. Progent provides safe VPN support for gateways from multiple leading sources such as Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN connectivity permits the consultants of Progent's online support team to connect to your system remotely without violating network security.

Progent's advanced service database system maintains comprehensive records for all service that Progent's customers have been provided. Progent's authorized service personnel have the benefit of the records of all help rendered to every customer by every Progent engineer. This history of problems and fixes is organized as a quickly searchable support knowledge base that allows Progent's remote support experts to communicate their knowledge with the whole team to ensure that the value of Progent's support services improves daily. Progent's advanced accreditations and working relationships with important technology companies such as Cisco and Microsoft open up other massive support databases and permit priority response from vendors' in-house support staff with the result that Progent's online consulting specialists are able to arrive at the best resolutions promptly.

Online support services provided by Progent to customers in Parsippany and anywhere in the state of New Jersey include:

Progent's ProSight Flat-rate Managed IT Services for Small and Mid-size Businesses
Progent provides a selection of affordable, fixed-price services designed to allow small and mid-size organizations to benefit from the same advanced technology deployed by many of the world's top corporations. The ProSight suite of outsourced network management services covers all key facets of modern networking including email content filtering, threat defense based on machine leaning, cloud-based backup and disaster recovery, infrastructure management, virtual server hosting, and network resources documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection service that incorporates cutting edge behavior-based analysis technology to defend endpoints and physical and virtual servers against new malware assaults like ransomware and email phishing, which routinely evade traditional signature-based anti-virus tools. ProSight ASM protects local and cloud resources and offers a unified platform to manage the entire malware attack lifecycle including blocking, detection, mitigation, remediation, and post-attack forensics. Key features include single-click rollback using Windows Volume Shadow Copy Service and real-time network-wide immunization against new attacks. Learn more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection: Physical and Virtual Endpoint Protection and Microsoft Exchange Email Filtering
    Progent's ProSight Enhanced Security Protection services offer affordable multi-layer security for physical servers and VMs, desktops, mobile devices, and Microsoft Exchange. ProSight ESP utilizes adaptive security and advanced machine learning for round-the-clock monitoring and responding to cyber assaults from all attack vectors. ProSight ESP provides two-way firewall protection, penetration alerts, device control, and web filtering through leading-edge tools incorporated within one agent accessible from a unified control. Progent's data protection and virtualization experts can help your business to plan and configure a ProSight ESP deployment that addresses your company's unique needs and that helps you achieve and demonstrate compliance with government and industry information protection standards. Progent will help you specify and configure policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alerts that call for urgent action. Progent can also assist your company to install and verify a backup and disaster recovery system like ProSight Data Protection Services so you can recover quickly from a potentially disastrous security attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Microsoft Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services from Progent provide small and mid-sized businesses a low cost end-to-end service for reliable backup/disaster recovery. Available at a fixed monthly price, ProSight Data Protection Services automates and monitors your backup processes and enables rapid restoration of critical data, applications and VMs that have become lost or damaged as a result of hardware breakdowns, software bugs, natural disasters, human error, or malware attacks like ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, apps, system images/, plus Microsoft Hyper-V and VMware images/. Important data can be backed up on the cloud, to a local storage device, or to both. Progent's backup and recovery specialists can provide advanced expertise to set up ProSight DPS to to comply with government and industry regulatory standards such as HIPPA, FIRPA, and PCI and, when needed, can assist you to recover your critical information. Learn more about ProSight Data Protection Services Managed Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that uses the technology of top data security companies to provide web-based control and comprehensive protection for all your email traffic. The powerful architecture of Email Guard managed service integrates a Cloud Protection Layer with an on-premises gateway appliance to provide advanced protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. The cloud filter serves as a first line of defense and keeps most threats from making it to your security perimeter. This decreases your vulnerability to inbound threats and conserves system bandwidth and storage. Email Guard's on-premises security gateway appliance provides a further layer of inspection for incoming email. For outgoing email, the on-premises gateway offers anti-virus and anti-spam protection, DLP, and email encryption. The on-premises gateway can also help Exchange Server to track and protect internal email traffic that stays within your security perimeter. For more information, see ProSight Email Guard spam and content filtering.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is an infrastructure management service that makes it simple and inexpensive for small and mid-sized businesses to map, monitor, optimize and troubleshoot their networking hardware such as routers, firewalls, and load balancers plus servers, printers, client computers and other devices. Incorporating state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that network diagrams are always current, copies and manages the configuration of virtually all devices on your network, monitors performance, and sends alerts when problems are detected. By automating complex management activities, WAN Watch can knock hours off ordinary chores such as making network diagrams, reconfiguring your network, finding devices that need critical software patches, or resolving performance problems. Learn more details about ProSight WAN Watch network infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring Services
    ProSight LAN Watch is Progentís server and desktop monitoring managed service that incorporates state-of-the-art remote monitoring and management (RMM) techniques to keep your IT system running efficiently by tracking the state of critical assets that drive your information system. When ProSight LAN Watch detects an issue, an alert is transmitted immediately to your specified IT management personnel and your Progent engineering consultant so any looming problems can be resolved before they can impact productivity Learn more about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its key servers and apps hosted in a protected Tier III data center on a high-performance virtual host configured and managed by Progent's IT support experts. Under the ProSight Virtual Hosting model, the customer owns the data, the OS platforms, and the apps. Since the system is virtualized, it can be ported easily to a different hardware solution without a lengthy and difficult reinstallation procedure. With ProSight Virtual Hosting, your business is not tied a single hosting provider. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, maintain, retrieve and safeguard information related to your IT infrastructure, procedures, business apps, and services. You can quickly locate passwords or IP addresses and be warned about upcoming expirations of SSL certificates ,domains or warranties. By updating and managing your network documentation, you can eliminate up to 50% of time thrown away searching for critical information about your network. ProSight IT Asset Management includes a centralized repository for holding and sharing all documents required for managing your business network such as standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also offers a high level of automation for collecting and associating IT information. Whether youíre making enhancements, doing regular maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the knowledge you need when you need it. Learn more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and low-cost way for small and medium-size organizations to obtain an unbiased evaluation of the overall health of their information system. Based on a selection of the leading remote monitoring and management tools in the industry, and overseen by Progent's world-class team of information technology professionals, ProSight Network Audits help you see how well the configuration of your essential network assets adhere to industry leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide instant benefits such as a more manageable Active Directory (AD) system. Both also include a year of advanced remote network monitoring and management. Advantages can include simpler network management, better compliance with information security requirements, more efficient utilization of IT resources, quicker problem resolution, more reliable backup and recovery, and higher availability. Learn more information about Progent's ProSight Network Audits network infrastructure review.

Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is an affordable service built around a phone discussion with a Progent information assurance expert. The fact-finding interview is designed to help evaluate your company's preparedness either to block or recover quickly following an attack by a ransomware variant like Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you personally to gather information concerning your current AV defense and backup platform, and Progent will then deliver a custom Basic Security and Best Practices Report detailing how you can apply industry best practices to deploy an efficient AV and backup environment that aligns with your business needs. For details, see The ProSight Ransomware Preparedness Report Service.

Additional Support Programs Available from Progent
Progent can provide the skills of world-class remote consulting experts for contract information technology programs. Billing charges for longer-term consulting tasks are set based on the qualifications of the engineers required. Progent's experience with these special areas of information technology allows customers to execute critical projects economically and on schedule. Progent's project-based remote consulting services include:

  • Help Desk Call Center Services
    Progent's Help Desk Call Center programs for organizations with environments that incorporate Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux platforms include full-service Help Desk outsourcing, virtual Help Desk services, and Helpdesk process consulting. Progent's Help Desk outsourcing support services are well suited for organizations who don't have the money or time to support an in-house Call Center but who want fast response from an effective Help Desk with professional phone assistance as well as the ability to escalate the most challenging tasks to advanced engineers.

    Progentís Virtual Help Desk Call Center is designed for bigger companies and acts as a transparent addition to your established Helpdesk team. Progent's Virtual Call Center can serve as a an escalation option to handle the most difficult computer system challenges, or be ready in hectic situations when your ordinary service providers are too busy.

    Progent's Help Desk Call Center team of veteran information technology professionals provides your customers in Parsippany or anywhere in the state of New Jersey rapid access to a reliable support group with extensive background offering telephone-based support and remote repair service for networks powered by Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux technology. Progent's focus is to earn the Help Desk the reputation as a key enabler of company performance, and Progent's target is to resolve and not just annotate network issues.

  • Business Applications Support: Education, Customization, and Troubleshooting
    Progent's Applications Experts Group can supply online professional consulting expertise and training in key business application areas such as ERP, MRP, custom financial systems, and Customer Relationship Management. Progent also can deliver consulting, customization, and training for familiar Microsoft applications including Microsoft CRM, Microsoft Office Project, Office 365 Word, and Office 365 Excel. To read additional information about Progent's consulting, custom development, and education services, refer to Progent's Business Application Experts Group.

  • Unified and Streamlined Management of Hybrid Cloud Networks
    System Center 2016 centralizes and automates the management of hybrid cloud environments by offering comprehensive integration with Windows Server 2016 servers, Windows 10; cohesive management of multi-OS networks that incorporate various Linux distributions, Hyper-V and VMware; and better public and private cloud support including tighter integration with Intune for iPhone and Google Android smartphone administration plus built-in integration with Microsoft Operations Management Suite for cloud-based analytics. Progent's System Center 2016 consultants can provide world-class online and onsite expertise for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist you to design and configure a new deployment of Microsoft System Center 2016, extend or tune an existing one, migrate smoothly from an earlier release of System Center, or debug your System Center environment.

  • Remote Hybrid Network Monitoring Support
    Progent offers companies in Parsippany, or anywhere in the state of New Jersey, remote IT infrastructure monitoring and reporting by providing System Center Operations Manager (SCOM 2016) consulting and System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can adapt SCOM to fit your business so your computer support is proactive rather than reactive. By uncovering potential issues before they evolve into network outages, automated monitoring can ward off disruptive and costly network breakdowns. Progent can also assist with server and infrastructure monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Solaris, or macOS and OS X networks, Windows systems, or systems powered by multiple operating systems.
How Your Parsippany Business Can Contact Progent's Remote Service Professionals
To contact Progent about emergency online support with Windows, macOS and OS X, or Linux/UNIX networks, visit Progent's Urgent Phone-Based Support, telephone 1-800-993-9400, or go to Contact Progent. For offices and new ventures in Parsippany or anywhere in the state of New Jersey, Progent's phone-based computer support engineers can deliver professional and affordable system help the instant your organization has to have it. More than a decade of delivering remote technical assistance has earned Microsoft Partner certification for Progent's team of engineers and has allowed Progent to develop high-end troubleshooting skills and to refine online connectivity tools to repair network problems rapidly while eliminating the cost and lost productivity that comes with on-site service visits.

Even if your Parsippany organization deals with a local independent support technician or maintains a full time organization that can deal with the majority of computer issues, Progentís Microsoft and Cisco certified engineers can offer a convenient and seamless remote expansion of your local resources for situations when your regular service personnel either lack the bandwidth or the expertise to solve unexpected system emergencies or particularly complicated integration projects.

Features of Progent's Online Network Support for Parsippany
Progent's online support, remote troubleshooting, system security expertise, and network management services offer offices in Parsippany or throughout the state of New Jersey unparalleled leverage for your IT investment. Whether you need one-time telephone help and remote network repair or full-time Help Desk Call Center support and system administration, Progent's experts can provide your organization enterprise-level IT support while permitting you to eliminate the expense and hassle of running a large internal IT staff. Highlights of Progent's National Remote Support program include:

How Is Progent Different from Other Support Firms?
Progent is a Microsoft Certified Partner support company and Progent's staff size, depth of technical knowledge, fine tuned remote support software, and familiarity with corporate IT allow companies to avoid the pitfalls associated with exclusive dependence on smaller service organizations, individual freelance service providers, or limited in-house IT help.

Progent stands out by providing:

How Does Our Company Start Getting Online Technical Help from Progent?
To initiate Progent's Nationwide Remote Support services or to learn more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for network help, go to Immediate Online Support.

© 2002- 2019 Progent Corporation. All rights reserved.

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