Immediate Remote Support for Parsippany Information Networks
For businesses located in Parsippany or anywhere in New Jersey, Progent provides remote help for computer systems powered by Microsoft Windows, Cisco, Apple macOS and OS X, or Linux/UNIX platforms. Progent's Microsoft Certified engineers have delivered remote support to businesses in every state in the U.S. (See testimonials from Progent's customers.) Progent also can furnish the consultation services of Cisco CCIE engineers to handle challenging networking problems, plus the assistance of CISA and CISSP-accredited cybersecurity consultants to handle advanced security architecture and diagnostic jobs.
Progent's remote support engineers offer exceptional value because they possess the real-world background and are equipped with the sophisticated technology needed to resolve the majority of network problems quickly. This lowers direct costs since solutions require fewer chargeable consulting minutes. Remote help also avoids the expense of dispatching a consultant to your office. Your company saves additionally in incidental costs by reducing or eliminating system outages and associated costs due to business discontinuity, upset clients, idle workers, and de-focused management. Progent's extensive online technical support expertise is particularly important in environments that depend on public clouds for vital network infrastructure or applications such as Microsoft Azure, Amazon Web Service, or Office 365 Exchange Online, where on-premises tech support may not be useful.
Progent's pricing model for online help is designed to stretch your IT service investment. Progent charges by the minute for phone assistance, so you are billed only for the services that you actually get. In contrast to many remote service companies, Progent imposes no initialization surcharge or minimum fees. Progent's one-minute granularity and simple policy for pricing avoid situations where quick fixes manage to end up as large tabs. Progent's skill at disposing of technical issues efficiently means your business spends less money.
Progent's Remote Consulting and Troubleshooting Expertise
Through years of experience, Progent has mastered a set of customized technologies and proven methodologies that promote the maximum degree of effectiveness for online consulting and repair for computer systems of all sizes. Progent offers safe Virtual Private Network support for gateways from a variety of popular companies including Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN connectivity permits the experts of Progent's remote service group to access your company's environment without breaching system security.
Progent's advanced customer support database application stores extensive documentation of all service that Progent's clients have been provided. Progent's authorized consultants have the benefit of the history of all help delivered to each Progent customer by every Progent consultant. This archive of issues and repairs is organized as a readily searchable support database that allows Progent's online support professionals to communicate their experiences with the whole team to make sure that the value of Progent's support improves daily. Progent's advanced accreditations and close associations with important industry leaders including Cisco and Microsoft make available other vast support databases and permit priority access to manufacturers' in-house support staff so Progent's remote consulting experts can find optimal resolutions promptly.
Online support provided by Progent to companies in Parsippany and anywhere in the state of New Jersey include:
Certified MS Windows Experts
Progent's Microsoft-premier remote service experts offer network repair and IT assistance for all Microsoft server technologies. Progent is a Microsoft Certified Partner and can provide your company the expertise of support professionals who can assist you with a broad variety of technology support services such as
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid cloud environments, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 migration,
Microsoft Exchange Server 2016 planning and deployment, Microsoft Exchange 2013 configuration,
Exchange Server 2010 management,
SharePoint Server 2019 design and integration, SharePoint 2016 migration and hybrid deployment consulting, Microsoft Skype for Business Server planning and deployment consulting, Microsoft Lync Server 2013 integration, and Microsoft Office Communications Server upgrade,
Forefront TMG 2010 administration and ISA Server migration, MS SQL Server 2017 consulting,
Microsoft SQL Server 2016 integration and development and SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) network monitoring and reporting,
Project Server planning,
Microsoft Office Access Development and Training,
SBS Server consulting, and
Windows Essentials migration and cloud integration.
Progent also offers a broad range of affordable PC desktop support services to help your business to deploy, integrate, troubleshoot, and administer workstations and laptops based on Windows. Progent's desktop consulting services cover areas such as offering Microsoft Windows 10 integration help plus Microsoft System Center 2012 Configuration Manager planning and installation, System Center 2016 Configuration Manager hybrid cloud integration, and Intune expertise to centralize the administration of your PCs along with your web-facing tablets and smartphones.
Talk to a Cisco Certified Internetwork Expert for High-level Network Problem Solving
The Cisco Certified Internetwork Expert (CCIE) credential is the top recognition for networking professionals, and validates a consultant's technical knowledge at the master level. Cisco CCIEs know how to resolve even the most stubborn problems occurring in network infrastructure planning, deployment, management, security, and troubleshooting. Cisco qualified CCIEs work with the highest priority with Cisco's internal engineers in isolating problems with Cisco IOS network management utilities and coming up with workarounds or identifying program updates. CCIEs provide exceptional value since their deep experience permits them to fix problems quickly. In typical instances, less seasoned service providers can wrestle for hours or even days with the same tasks that a Cisco CCIE can fix in a few minutes. Progent's Cisco CCIE support experts can communicate with your network using the latest remote support technology in order to provide fast, safe, and economical analysis and repair.
Greater New York City Metro Area Contact Information:
Progent offers consulting services and onsite technical support in the Greater New York City Metro Area including Philadelphia, Stamford, and all of New Jersey.
Progent locations in the Greater New York Metro Area
||420 Lexington Ave
New York, New York 10170
|Sales Phone: 646-727-4666
Link: New York Network Support Services
||30 Broad St
New York, New York 10004
|Sales Phone: 646-969-5696
Link: New York Network Support Services
||405 RXR Plaza
Uniondale, New York 11556
|Sales Phone: 516-214-2242
Link: Uniondale Network Support Services
||317 George Street
New Brunswick, New Jersey 08901
|Sales Phone: (973) 939-0035
Link: Edison, NJ Network Support Services
||146-B Ferry Street
Newark, New Jersey 07105
|Sales Phone: 862-373-1253
Link: Newark, NJ Network Support Services
||181 New Road
Parsippany, New Jersey 07054
|Sales Phone: 973-939-0009
Link: Parsippany, NJ Network Support Services
||2 University Plaza
Hackensack, New Jersey 07601
|Sales Phone: 562-583-3336
Link: Saddle Brook, NJ Network Support Services
||1735 Market Street
Philadelphia, Pennsylvania 19103
|Sales Phone: 267-592-4430
Link: Philadelphia, PA Network Support Services
||243 Tresser Boulevard
Stamford, Connecticut 06901
|Sales Phone: 203-989-9414
Link: Stamford, CT Network Support Services
Progent's Cisco CCIEs can provide assistance with all of Cisco's market leading family of connectivity devices by offering consulting services such as:
CISSP, ISSAP, and CISM Premier System Security Experts
Progent's accredited CISM and CISSP cybersecurity experts can provide a range of security services to strengthen the safety of your Windows, macOS and OS X, Linux, or UNIX environment against assaults or assist your company to clean up quickly after a damaging penetration. Security solutions available from Progent include: in depth information security and compliance analysis utilizing tools such as GFI LANguard, AMAP Application Scanner, and products from Solar Winds tools and Nikto; fast cleanup after malicious assaults; integrating firewalls; designing secure techniques for remote and mobile communication; guarding your messaging infrastructure against spam and directory harvest attacks; and initiating 24x7 network monitoring.
Progent offers advanced online support to help organizations of all sizes integrate their IT infrastructure with leading public clouds such as Microsoft Azure and Amazon AWS. Progent can help your it team to design and administer hybrid ecosystems that support Windows and Linux systems and apps in either cloud-only systems or in hybrid network models that combine local IT assets as well as cloud services. To help you to integrate cloud services with networks, Progent offers a variety of public cloud migration services such as Office 365 Exchange Online integration solutions with on-premises Exchange deployments,
Microsoft Azure hybrid cloud planning and deployment consulting, Amazon AWS hybrid cloud integration, and Amazon Web Marketing Service programming and troubleshooting. Progent has over 15 years of experience delivering high-level consulting support remotely, and Progent can help you complete your cloud integration initiatives quickly and affordably.
VMware Site Recovery Manager (SRM) Consulting
VMware's Site Recovery Manager is a component of VMware vCenter that lets you orchestrate, automate and test a consistent runbook for restoring services rapidly after an outage. SRM provides centrally managed and automated disaster recovery, application mobility, plus non-intrusive site relocation, failback and re-protect. Site Recovery Manager also supports non-disruptive testing for site recovery, upgrades and patches and can generate reports to confirm full service recovery, validate SLAs and prove compliance. Progent can provide the support of a VCDX certified VMware SRM consultant to assist you to plan, configure, test and manage a DR solution powered by VMware SRM.
Progent's VMware vSphere and vCloud experts offer extensive experience of VMware vCloud Director (vCD), vRealize Automation, vRealize Orchestrator and vCloud tools for managing private and public cloud and hybrid cloud environments that deliver maximum availability, data security, and disaster recovery. Progent also offers world-class VMware NSX consulting from a VCDX-NV certified network designer to help you to plan and deploy a completely virtualized Software Defined Data Center (SDDC) that can be set up or migrated instantly and administered with a high degree of automation regardless of the physical components making up the basic network infrastructure.
UNIX, Linux, Sun Solaris, and macOS and OS X Support Services
Progent's UNIX, Linux experts and macOS and OS X specialists offer remote support services to address a broad spectrum of information technologies including system architecture, email solutions, system and operational security, plus UNIX/Linux and Windows integration. For server consolidation and simplified management in environments that combine Linux with Windows, Progent can provide VMware consulting and Citrix XenServer support. Progent can also help with migration from legacy systems to Windows or Linux-powered solutions. Progent's team-oriented methodology for solving network issues promotes fast escalation, when required, to consultants with appropriate expertise to tackle complex scenarios. This accelerates solutions of urgent problems, reduces network downtime, and lowers service expense.
Important Linux versions for which Progent can provide expertise include:
Progent's ProSight Fixed-price Managed IT Services for Small and Mid-size Businesses
Progent offers a family of budget-friendly, fixed-price managed services intended to enable small and mid-size organizations to benefit from the same advanced IT solutions deployed by some of the world's leading enterprises. Progent's ProSight line of IT management outsourcing services addresses all key areas of modern networking such as email content filtering, security and compliance, cloud-based backup/recovery, infrastructure health monitoring, VM cloud hosting, and network asset documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that utilizes next generation behavior-based machine learning technology to guard endpoint devices as well as physical and virtual servers against modern malware assaults like ransomware and email phishing, which easily escape traditional signature-matching anti-virus tools. ProSight Active Security Monitoring safeguards on-premises and cloud resources and offers a unified platform to automate the entire threat progression including protection, identification, mitigation, cleanup, and forensics. Top features include one-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against new threats. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Endpoint Security and Microsoft Exchange Email Filtering
Progent's ProSight Enhanced Security Protection managed services deliver economical multi-layer protection for physical and virtual servers, desktops, mobile devices, and Exchange email. ProSight ESP utilizes adaptive security and modern behavior analysis for round-the-clock monitoring and reacting to security threats from all attack vectors. ProSight ESP delivers firewall protection, penetration alerts, endpoint control, and web filtering through cutting-edge tools packaged within a single agent accessible from a single console. Progent's security and virtualization consultants can help your business to design and configure a ProSight ESP environment that addresses your organization's unique requirements and that helps you demonstrate compliance with government and industry data security standards. Progent will assist you specify and implement security policies that ProSight ESP will manage, and Progent will monitor your network and respond to alerts that require urgent action. Progent's consultants can also help your company to install and verify a backup and disaster recovery system like ProSight Data Protection Services (DPS) so you can recover quickly from a destructive security attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services provide small and medium-sized businesses a low cost and fully managed service for reliable backup/disaster recovery. For a fixed monthly rate, ProSight Data Protection Services automates and monitors your backup activities and allows rapid restoration of critical files, apps and virtual machines that have become lost or corrupted as a result of hardware breakdowns, software bugs, disasters, human mistakes, or malware attacks like ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, apps, system images, as well as Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to an on-promises storage device, or to both. Progent's backup and recovery consultants can deliver world-class support to set up ProSight Data Protection Services to be compliant with regulatory standards such as HIPPA, FIRPA, and PCI and, whenever needed, can assist you to restore your business-critical information. Learn more about ProSight Data Protection Services Managed Cloud Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the infrastructure of leading information security vendors to deliver web-based control and world-class security for your email traffic. The hybrid structure of Progent's Email Guard managed service integrates cloud-based filtering with an on-premises gateway device to offer complete protection against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-borne malware. The cloud filter acts as a preliminary barricade and keeps the vast majority of unwanted email from reaching your network firewall. This reduces your exposure to inbound threats and saves system bandwidth and storage space. Email Guard's onsite gateway device adds a further layer of inspection for inbound email. For outgoing email, the local security gateway provides AV and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The onsite security gateway can also assist Microsoft Exchange Server to monitor and safeguard internal email traffic that stays inside your security perimeter. For more details, visit Email Guard spam and content filtering.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and affordable for small and mid-sized organizations to diagram, monitor, optimize and troubleshoot their networking hardware like switches, firewalls, and wireless controllers as well as servers, printers, endpoints and other networked devices. Incorporating state-of-the-art Remote Monitoring and Management technology, WAN Watch ensures that infrastructure topology diagrams are always current, captures and displays the configuration of almost all devices on your network, tracks performance, and generates alerts when issues are discovered. By automating complex network management activities, ProSight WAN Watch can cut hours off ordinary tasks like network mapping, reconfiguring your network, locating devices that require critical updates, or identifying the cause of performance problems. Find out more about ProSight WAN Watch network infrastructure monitoring and management services.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring service that incorporates state-of-the-art remote monitoring and management techniques to help keep your network running efficiently by checking the health of vital computers that drive your business network. When ProSight LAN Watch detects a problem, an alarm is transmitted automatically to your specified IT management personnel and your Progent consultant so that all looming problems can be addressed before they can disrupt your network Learn more about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and applications hosted in a protected Tier III data center on a high-performance virtual machine host configured and managed by Progent's IT support professionals. Under the ProSight Virtual Hosting model, the customer retains ownership of the data, the operating system software, and the applications. Because the environment is virtualized, it can be moved easily to a different hardware solution without requiring a lengthy and difficult reinstallation procedure. With ProSight Virtual Hosting, your business is not locked into a single hosting service. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, maintain, retrieve and protect data related to your network infrastructure, procedures, applications, and services. You can quickly find passwords or IP addresses and be warned about impending expirations of SSLs or domains. By cleaning up and managing your IT documentation, you can eliminate as much as 50% of time wasted searching for vital information about your network. ProSight IT Asset Management includes a centralized repository for holding and collaborating on all documents required for managing your network infrastructure like standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also offers a high level of automation for gathering and relating IT information. Whether youíre planning enhancements, doing maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the data you require the instant you need it. Find out more about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and affordable alternative for small and medium-size businesses to get an unbiased assessment of the health of their network. Powered by a selection of the leading remote monitoring and management (RMM) tools in the industry, and overseen by Progent's world-class group of IT experts, ProSight Network Audits help you see how closely the configuration of your essential network devices conform to industry leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and provide immediate benefits like a cleaner Active Directory (AD) environment. Both versions also come with one year of cutting-edge remote network monitoring and management (RMM). Benefits can include simpler management, better compliance with data security requirements, higher utilization of IT assets, quicker troubleshooting, more dependable backup and restore, and increased uptime. Learn more about Progent's ProSight Network Audits network infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is an affordable service built around a phone interview with a Progent backup/recovery expert. The interview is intended to evaluate your organization's ability to block or recover rapidly after an attack by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you directly to collect information about your existing security profile and backup/recovery system, and Progent will then produce a written Basic Security and Best Practices Report detailing how you can follow best practices to deploy an efficient AV and backup system that aligns with your company's requirements. For more information, see The ProSight Ransomware Preparedness Report Service.
Special Support Services Offered by Progent
Progent can provide the skills of seasoned remote consulting professionals for special information technology projects. Progent's charges for ongoing consulting projects are determined based on the qualifications of the consultants assigned. Progent's experience with these special areas of computer technology allows customers to execute major projects within budget and on time. Progent's project-based online engineering solutions include:
How Your Parsippany Business Can Contact Progent's Remote Service Experts
Call Center Expertise
Progent's Help Desk Call Center service options for companies with environments that incorporate Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux products include comprehensive Help Desk Call Center services, shared Help Desk services, and Call Center consulting.
Progent's Standard Help Desk Services provide smaller businesses an end-to-end solution that manages all facets of online Level 1 desktop support from initial requests through ticketing, screen sharing, status tracking, problem solving, and reporting. Progent provides service desk support at a substantial discount from Progent's normal desktop support rates, and Progent offers the option of fast on-demand escalation to Level 2 and Level 3 experts to resolve complex problems.
Progentís Help Desk sharing services allow your business to share responsibilities for Help Desk support seamlessly between your in-house IT team and Progent's large roster of veteran desktop support technicians and subject matter experts. Progentís Help Desk Co-management service is an advanced support solution built around the top PSA platform for handling end-user service requests, ticket lifecycle, accountability, status tracking, and metrics.
Progent's Help Desk staff of veteran information technology experts offers your computer users in Parsippany or anywhere in the state of New Jersey rapid access to an effective network service resource with extensive experience providing telephone-based help and online repair service for networks powered by Windows, Cisco, macOS and OS X, or UNIX/Linux technology. Progent's charter is to earn the Help Desk perception as a key enabler of business efficiency, and Progent's policy is to solve rather than merely document technical problems.
- Business Applications Services: Education, Development, and Troubleshooting
Progent's Applications Consulting Team offers phone-based advanced consulting support and training in special application fields such as Enterprise Requirements Planning, Manufacturing Requirements Planning, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also offers expertise, custom programming, and training for popular Microsoft business applications such as CRM, Office Project, Microsoft Office 365 Word, and Office 365 Excel. To read additional information about Progent's expertise, custom development, and training services, see Progent's Business Application Experts Group.
- Centralized and Automated Management of Hybrid Cloud Environments
Microsoft System Center 2016 centralizes and automates the administration of hybrid cloud environments through comprehensive integration with Windows Server 2016, Windows 10 clients; seamless integration of mixed-OS environments that incorporate Linux, Microsoft Hyper-V and VMware vSphere; and expanded cloud support such as tighter integration with Intune for Apple iPhone and Google Android smartphone management plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center 2016 consulting experts can provide advanced remote and onsite support for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help you to design and install a new implementation of Microsoft System Center 2016, expand or optimize your current one, migrate efficiently from a previous version of System Center, or troubleshoot your System Center environment.
- Remote IT Infrastructure Monitoring Support
Progent can deliver organizations in Parsippany, or anywhere in the state of New Jersey, remote IT infrastructure monitoring by providing Microsoft System Center 2016 Operations Manager expertise and Microsoft System Center 2012 Operations Manager troubleshooting and support. Progent can configure Operations Manager for your business so your network maintenance is proactive rather than reactive. By exposing emerging problems before they evolve into crashes, proactive monitoring can ward off inconvenient and costly service crises. Progent can also assist with network monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Solaris, or Apple macOS and OS X systems, Windows systems, or systems based on a variety of platforms.
To contact Progent about emergency remote assistance with Microsoft Windows, macOS and OS X, or Linux/UNIX environments, go to Progent's Emergency Phone-Based Support, telephone 1-800-993-9400, or see Contact Progent.
For organizations and new ventures in Parsippany or anywhere in the state of New Jersey, Progent's phone-based computer support engineers are ready to provide expert and economical system help the instant your organization has to have it. More than a decade of providing online technical assistance has earned Microsoft Partner certification for Progent's team of engineers and has allowed Progent to develop high-end troubleshooting capability and to refine online connectivity tools to repair computer problems rapidly while avoiding the expense and lost time that comes with in-person support visits.
Even if your Parsippany company relies on a local freelance consultant or maintains a full time organization that can handle day-to-day computer issues, Progentís Microsoft certified engineers can offer a convenient and seamless virtual expansion of your on-site resources in cases when your regular service personnel either don't have the bandwidth or the expertise to resolve sudden system crises or especially complex integration problems.
Benefits of Progent's Network Help for Companies in Parsippany
Progent's remote technical help services allow your Parsippany organization to experience the advantages of immediate, expert network support without the expense of managing a full-time IT staff. Your information system will acquire greater strategic value by becoming more reliable, efficient, and secure. Advantages to your business include:
- Seamless remote expansion of your local IT resources
With most companies in Parsippany or anywhere in New Jersey, local computer service resources, whether represented by outside consultants or an in-house IT staff, can take care of the majority of network problems. However, major troubles can spring up when local resources are too busy or absent, and some trouble may involve IT products that is beyond the scope of your usual service personnel. In these situations, Progent's on-call support professionals offer an easy, fast, and budget-friendly solution to augment your regular resources and to pass on useful knowledge to improve your ability to deal with downstream issues locally.
- Reduced Dependence on Freelance Service Providers
For IT maintenance, smaller offices often rely on individual freelance service providers. Although independent consultants have smaller overhead than larger consulting companies and can often charge lower rates, they are sometimes stretched too thin, making it impossible to respond quickly to urgent situations. If a freelance service provider is busy with another client, ill, on a trip, or in training, the lack of fallback help may require your business to wait for assistance during an emergency. As your company grows, system downtime and trouble with critical software become more expensive. The budget you thought you were conserving on a freelancer can be consumed fast by lost productivity. Progent offers a dependable source of reserve support expertise to make sure your network is always available.
- Create a Scalable Foundation for Seamless Expansion
Businesses typically start with an IT architecture implemented on a modest budget. Without a scalable infrastructure, slap-dash fixes often get thrown onto a weak foundation. As a company grows, stability and expandability problems can impede the success of the business. These badly built systems need careful assessment, smart long-term planning, and broad-based technical expertise to evolve to a network architecture that can provide the stable foundation to handle critical business requirements and ease future expansion.
- Work with Solution Providers Instead of Technology Resellers
Smaller offices require advice and technical education to negotiate an increasingly complicated maze of product alternatives capable of accelerating business growth and improving efficiency. They do not need a computer engineer who is trying to sell a certain vendor's technology. Network consulting and product selling can lead to a scenario where the recommended
solution is built around a profitable product rather than the genuine requirements of a client. Progent avoids these conflicts by selling just services rather than products. This allows Progent to align technical consulting with the real needs of customers.
What Makes Progent Unique from Other Service Organizations?
Progent is a Microsoft Certified Partner support firm and Progent's staff size, breadth of technical expertise, refined support tools, and understanding of enterprise networking allow businesses to escape the limitations associated with exclusive dependence on smaller consulting organizations, individual freelance consultants, or limited in-house resources.
Progent stands out by providing:
How Does Our Company Start Receiving Remote Technical Help from Progent?
- Best Practices
Progentís staff of Microsoft and Cisco Certified experts average longer than a decade of hands-on industry background, in the trenches of IT support, executing a broad variety of IT tasks for a large array of businesses. Each Progent consultant shares a refined set of personal best practices which are incorporated into shared best practices training that Progent teaches its consulting personnel. This guarantees that you get not only world-class technical skills, but also a consultant with field-tested methods for applying computer knowledge to solve real-world network problems quickly.
- Value Pricing
Progent's pricing policy is to charge for phone support and in-person help by the minute. Consequently, you are charged just for received services. Progent does not impose a more expensive rate for after-hours or priority support, and within California or in regions where Progent provides on-premises support, Progent does not bill for travel except for urgent calls where on-site work is less than 4 hours. In addition, Progent imposes no initialization charge and requires no monthly commitment for services delivered during regular working hours. Many service firms demand substantial minimum fees or charge for every fifteen minutes or longer. Progent's one-minute granularity eliminates big invoices for fast repairs so you won't be forced to allow simple problems to stay unaddressed.
- Complete Records of IT Services
Progent has developed a comprehensive support reporting system that records and organizes complete documentation for all delivered services. Unlike some freelance consultants or small service firms who provide minimal documentation or specifics of services done, every service provided by Progent is accompanied by full documentation. Every Progent staff member has use of the service documentation transmitted by every consultant to each customer. The discipline of documenting and archiving support activity results in more efficient support and avoids a slew of typical problems such as when a support client is virtually held captive to a consultant who refuses to release the keys to the kingdom.
- 24x7 Server Monitoring with Microsoft System Center Operations Manager
Progent is one of the few support firms to offer round-the-clock remote monitoring services based on MS Operations Manager. MS System Center Operations Manager allows your computer maintenance to be anticipatory rather than reactive. By uncovering potential problems before they result in downtime, system monitoring can keep your IT network from painful and expensive service disruptions.
To get started with Progent's Nationwide Remote Support services or to learn more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for network support, go to Immediate Online Support.