Expanding your at-home workforce may have a significant effect on IT infrastructure, security/compliance, and company workflows. Progent has 20 years of experience helping small and mid-size businesses to design, deploy, manage, tune, and troubleshoot IT networks that support at-home workers. Progent can help your Parsippany company to select the appropriate technologies and follow leading practices in building and maintaining a secure virtual office ecosystem for telecommuters that facilitates teamwork and delivers top value. Progent offers services that go from on demand guidance for helping you over challenging technical roadblocks to comprehensive project management or co-management to help you successfully complete mission-critical initiatives.
Progent can assist Parsippany, New Jersey organizations to with any facet of building a high-performing work-at-home environment by delivering infrastructure design and configuration services, VoIP PBX expertise, video conferencing support, collaboration platform selection and deployment, cloud integration, Help Desk augmentation, endpoint security, backup/restore solutions, and streamlined management.
Help Desk Call Center Support for Teleworkers
A fast, organization-wide changeover to a teleworker business model, which might be motivated by a pandemic or as an element of a disaster recovery/business continuity plan, can overwhelm even a high-performing in-house Help Desk. Progent's Help Desk services allow businesses of any size to outsource or augment their Call Center with Progent's online Technical Response Center services.
- Progent's Standard Help Desk Call Center services utilize Progent's extensive team of online IT support specialists along with world-class ticketing and follow-up software to provide an affordable, advanced Call Center. Progent's Standard Help Desk Services offer an end-to-end solution that addresses all aspects of remote Level 1 PC support from service requests through trouble ticket generation, desktop sharing, problem resolution, and reporting. A browser-based User's Service Portal allows at-home employees to monitor or revise their active tickets, add information, and upload screen captures or attachments. Technical support services are provided at a significant price reduction off Progent's ordinary Level 1 desktop service charges, and Progent offers the option of fast hand-off to Level 2 and Level 3 support specialists to resolve advanced problems. To find out more, visit Progent's Standard Helpdesk Services for small and mid-size companies.
- Progent's Call Desk Augmentation Service allows your business to augment your current Call Center team by sharing responsibilities for Call Desk support seamlessly between your regular support staff and Progent's extensive team of PC support engineers and subject matter experts. Progent's shared Call Desk service uses a collective support model based on the leading professional services automation (PSA) platform for managing help requests and trouble tickets, establishing ownership, tracking progress, and producing reports. For information about how Progent's Help Desk Call Center Augmentation Services can enable your company to deliver best-in-class IT support to your telecommuters, refer to Progent's Help Desk Call Center augmentation Services.
Contact Progent for Remote Workforce Support Services
To contact Progent about building and maintaining an efficient work-from-home solution for your Parsippany, New Jersey company, call 1-800-993-9400 or refer to Contact Progent.