Expanding your at-home workforce may have a significant effect on network infrastructure, security/compliance, and corporate culture. Progent has two decades of background helping small and mid-size businesses to plan, deploy, manage, optimize, and debug IT environments that incorporate a remote workforce. Progent can help your Parsippany organization to pick the right technologies and adhere to best practices in building and maintaining a secure virtual office ecosystem for teleworkers that promotes collaboration and delivers maximum business value. Progent offers services ranging from on demand guidance for helping you over challenging technical bottlenecks to comprehensive project management to help you carry out mission-critical initiatives.

Progent's consultants can assist Parsippany, New Jersey organizations to with any aspect of creating a high-functioning work-from-home environment by providing infrastructure configuration services, VoIP PBX troubleshooting, voice/video conferencing support, collaboration platform selection and deployment, public cloud connectivity, helpdesk augmentation, endpoint security, backup/restore solutions, and streamlined management.

Help Desk Services for Teleworkers
A sudden, organization-wide changeover to a teleworker workforce, which might be driven by an epidemic or as an element of a disaster recovery/business continuity plan, can overstretch even a well-staffed internal Help Desk. Progent's Help Desk Call Center services allow businesses of any size to outsource or augment their Help Desk by using Progent's online Technical Response Center team.

  • Progent's Standard Help Desk Call Center support services utilize Progent's nationwide network of remote technical support specialists combined with world-class ticketing and tracking technology to offer an affordable, advanced Help Desk. Progent's Standard Help Desk Services provide an end-to-end solution that handles all facets of online Level 1 PC technical support from initial service requests to ticket creation, desktop sharing, issue resolution, and reporting. A web-based User's Service Portal enables teleworkers to check or revise the status of their current trouble tickets, add information, and append screenshots and attachments. Support services are provided at a significant discount off Progent's ordinary Level 1 desktop support rates, and Progent makes available optional rapid hand-off to Level 2 and Level 3 support specialists to resolve complex problems. To learn more, go to Progent's Standard Helpdesk Services outsourcing for small companies.
  • Progent's Call Center Supplemental Service allows your company to augment your existing Call Center organization by sharing delivery of Help Desk Call Center support services seamlessly between your regular IT support staff and Progent's extensive team of PC support engineers and subject matter specialists. Progent's co-managed Help Desk Call Center service is based on a collaborative support model utilizing the leading professional services automation (PSA) tool for managing help requests and trouble tickets, assigning responsibility, tracking progress, and producing reports. To find out how Progent's Call Center Supplementation Services can help your business to deliver world-class desktop support to your teleworkers, see Progent's Help Desk Call Center supplementation Services.

Contact Progent for Remote Workforce Support Services
To get in touch with Progent about creating and maintaining an efficient telecommuter environment for your Parsippany, New Jersey organization, phone 1-800-993-9400 or visit Contact Progent.