Enlarging your at-home workforce can have a major effect on network infrastructure, security, and company culture. Progent has two decades of background assisting small and mid-size businesses to design, deploy, manage, optimize, and troubleshoot IT networks that incorporate at-home workers. Progent can help your Parsippany organization to pick the appropriate technologies and adhere to best practices in building and maintaining a secure virtual office solution for teleworkers that promotes teamwork and returns top business value. Progent offers support services ranging from as-needed expertise for getting you past occasional IT roadblocks to comprehensive project management to help you carry out business-critical tasks.

Progent can help Parsippany, New Jersey companies to succeed with any aspect of creating a high-functioning work-at-home ecosystem by delivering infrastructure configuration services, IP voice expertise, voice/video conferencing integration, collaboration platform selection and deployment, cloud integration, helpdesk outsourcing, data security, data protection solutions, and centralized management.

Help Desk Support for At-Home Workers
A sudden, company-wide switchover to a teleworker workforce, which might be the result of an epidemic or as an element of a business continuity preparedness plan, can overwhelm even a high-performing in-house Support Desk. Progent's Call Center services make it possible for organizations to outsource or augment their Help Desk with Progent's online Technical Response Center team.

  • Progent's Standard Help Desk services utilize Progent's nationwide network of online technical support specialists combined with enterprise-class ticketing and tracking technology to provide an affordable, modern Call Desk. Progent's Standard Help Desk Services provide a comprehensive solution that handles all aspects of remote Level 1 PC support from service requests through ticket creation, desktop sharing, problem resolution, and reporting. A web-based User's Service Portal allows teleworkers to check or edit the status of their active trouble tickets, add information, and append screenshots and attachments. Support services are provided at a significant price reduction off Progent's ordinary Level 1 desktop service charges, and Progent makes available optional rapid hand-off to Level 2 and Level 3 support specialists to resolve advanced issues. To learn more, go to Progent's Standard Helpdesk Services outsourcing for small and mid-size businesses.
  • Progent's Help Desk Augmentation Service enables your business to supplement your current Call Center staff by sharing responsibilities for Help Desk Call Center support services transparently between your regular support organization and Progent's extensive team of desktop support engineers and subject matter specialists. Progent's shared Call Center service is based on a co-sourcing support model utilizing the leading professional services automation platform for managing service requests and ticketing, establishing ownership, tracking progress, and generating reports. For information about how Progent's Call Desk Supplementation Services can help your company to provide world-class desktop support to your from-home workers, refer to Progent's Support Desk augmentation Services.

Contact Progent for At-Home Worker Support Services
To contact Progent about building and maintaining a productive work-from-home solution for your Parsippany, New Jersey business, phone 1-800-993-9400 or visit Contact Progent.



An index of content::

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    Progent's Cisco CCIE-certified IP phone and video IP phone experts can help your business to configure, maintain, and debug Cisco VoIP phones, desktop video IP phones and wireless IP phones. Progent offers expertise for all versions of Cisco's IP phones from legacy VoIP products to the newest HD media phones. Progent's consultants can also assist you to integrate your IP phones with Cisco Unified Communications Manager, previously branded CallManager, or with Unified CM Express (CME) to build a an advanced IP-PBX environment for unified messaging and collaboration. Progent can also assist you to configure Cisco Unified Communications Manager apps such as Cisco Unified CM IM and Presence Service with Jabber support, Unity Express for voicemail management, Mobile Connect for Single Number Reach, and Unified Contact Center Enterprise (UCCE) for creating an advanced customer contact center. Progent's consultants can provide support with all aspects of Cisco VoIP Phone integration including reviewing dial plans, setting up SIP trunking, installing ISR G2 routers with CUBE VoIP networking capability, and designing UCS server failover and Cisco Survivable Remote Site Telephony (SRST) systems for survivability.

  • Setup and Support Windows 10 Configuration Windows 10 Edge Consulting Services

  • Microsoft ISA 2004 IT Services
    Internet Security and Acceleration Server Support Services

    Progent's certified Forefront Threat Management Server 2010 and Internet Security and Acceleration Server 2006 experts can assist you to design, install, and support a configuration of TMG 2010 or ISA Server 2006 on your information system that delivers the firewall security, speed and manageability that your business needs.

  • Setup and Support Windows Server 2008 R2 Windows Server 2008 DirectAccess Online Technical Support
  • SharePoint Server 2013 Remote Consulting Microsoft Certified Partner SharePoint Server 2010 Online Support Services
  • Sharepoint Services Small Business Computer Consultant Microsoft Sharepoint Server Small Business Computer Consulting Companies
  • Skype for Business and SharePoint Engineer Skype for Business and Active Directory Specialists
  • Small Business IT Outsourcing Company BlackBerry Professional Software BlackBerry Smartphone Small Business IT Support Firm Parsippany, New Jersey
  • Telecommuters Expertise near Parsippany - Help Desk Augmentation Consulting Services Parsippany-Troy Hills
  • Small Business Online Consulting Small Business Computer Support Consultant

  • Integration Companies Amazon S3 integration
    Award Winning Microsoft Amazon EC2 mobility Development Firms

    Progent can provide affordable remote support to help companies of any size to access Amazon AWS cloud services such as Elastic Compute Cloud (EC2) for virtual server hosting, Amazon S3, and Glacier. Progent can assist you with every aspect of Amazon AWS migration and troubleshooting including needs analysis, readiness evaluation, system design, testing, configuration, administration, performance tuning, licensing management, backup/restore mechanisms, and security strategies.

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  • Tech Support For Small Business Consulting Hourly Cost
    Cisco Certified Experts Consulting Hourly Price Computer System Consultant

    Progent's pricing model is to charge for phone support and in-person visits per minute. As a result, you are billed exclusively for delivered services. Progent does not impose a more expensive rate for off-hours or urgent support, and within California or in areas where Progent provides on-site support, Progent does not bill for travel except for emergency support where on-site time is less than four hours. Also, Progent applies no service activation charge and requires no retainer for support services provided during regular working hours. Many service organizations impose large minimum payments or charge for each fifteen minutes or longer. Progent's one-minute granularity eliminates large invoices for quick solutions so you won't be tempted to permit less critical problems to stay unaddressed.

  • Small Business Wireless Consultants After Hours Computer Consulting Proxim Tsunami
  • Small Office Network Consulting Company Tech Consulting Small Business
  • Parsippany At Home Workforce Help Desk Solutions Consulting Experts Parsippany, New Jersey
  • Specialist Internal Security Inventory External Network Security Inventory Professionals
  • Specialist Tracking Service Costs Tracking Service Costs Specialists
  • Specialists Office Word forms Professional Office Word compatibility
  • Specialists for Parsippany Network Service Companies Parsippany-Pine Brook, NJ Expertise for Computer Support Organizations nearby Parsippany - Short-Term Support Team Assistance Parsippany-Pine Brook
  • Stealth Penetration Testing Security Group Penetration Testing Security Consultancies

  • Home Based Network Engineer Positions
    Virtual Office Microsoft Consulting Remote Support Job

    Progent is convinced that a well designed and executed information system can be a vital factor for enabling any firm's growth, and Progent follows this credo in our corporate system environment. Progent has built a zero-downtime virtual office infrastructure that enables Progent's staff engineers and authorized contractors to deliver rapid and effective service, cooperate closely on complex jobs, and gain from professional and private maturity by being part of an exciting company ethos of personal drive and independence.

  • Sun Solaris Consultant Sun Solaris Technology Professional

  • 24-Hour Exchange 2013 Upgrade Consultants
    24 Hour Exchange 2013 VoIP Remote Support Services

    Microsoft Exchange 2013 incorporates significant enhancements to the functionality of its predecessor Microsoft Exchange 2010 and delivers powerful new features plus a redesigned structure. These improvements affect vital facets of IT like manageability, high availability (HA), security, cost of ownership, collaboration, extensibility, performance, cross-version interoperability, and the user experience. Progent's certified Exchange Server 2013 consulting professionals can assist your organization to understand the possible business benefits of migrating to Exchange Server 2013, create a cost-effective validation and deployment plan, and train your IT team to manage your Microsoft Exchange Server 2013 environment. Progent also offers affordable remote consulting and support and management for Exchange 2013.

  • Support and Help Wireless Network Wave 2 WiFi migration Consulting Services

  • Intune App Wrapping Integration Support
    Microsoft Expert Intune Certification Management Network Consultants

    Progent's Intune consultants can help your company to understand the business case for utilizing Microsoft Intune for managing your mobile devices including notebooks, smartphones, and tablets based on Windows, Apple iOS, and Android. Progent can help your company to configure security policies, plan and deploy test environments to evaluate the benefits of Intune for your network, deploy Intune across your IT ecosystem, integrate Intune with SCCM for unified change management, and maintain your Microsoft Intune deployment.

  • Support and Integration Microsoft Windows Essential Business Server Consulting Windows SBS 2008
  • Parsippany-Fairfield Parsippany Remote Workforce Call Desk Solutions Consulting
  • Support and Setup Microsoft CRM Microsoft CRM IT Services

  • Top Ranked Juniper SSG5 Router Firewall Support
    Juniper SSG520M Router Technical Support Services

    Progent's Juniper-certified consultants can help your business plan the deployment of Juniper SSG integrated firewall/VPN products, configure security policies to match your operational requirements, set up network OS software to streamline management processes, migrate from legacy Juniper products, and troubleshoot infrastructure issues.

  • Symantec VPN Auditor Symantec Firewall Security Auditing
  • Technical Support Services Android and SQL Server integration Top Rated IT Services Android integration
  • Parsippany-Cedar Knolls Work from Home Employees Consulting and Support Services - Parsippany - Call Desk Outsourcing Assistance
  • Technical Support Services Meraki AP Management Meraki MR62 Access Point IT Consultants
  • Technical Support Services Small Office Network Small Office Network Specialist
  • Telecommuters Parsippany Consulting - Collaboration Technology Consulting Parsippany-Wayne, NJ Parsippany At Home Workers Collaboration Systems Consulting and Support Services Parsippany-Cedar Knolls, New Jersey
  • Top Quality Meraki MR34 Access Point Support CCIE Certified Technology Consulting Meraki MR30H Access Point
  • Top Ranked Cisco Certified Contract Job Computer Consulting Contract

  • Microsoft Certified Partner Consulting Service Firm
    24/7 Microsoft Certified Network Specialists

    Progent is a Microsoft Certified Partner and has earned special competencies that include Information Worker Solutions. Microsoft Certified Partners are the elite organizations who receive the highest customer endorsement and are afforded the closest operational relationship with Microsoft. The understanding, capabilities, and dedication required to achieve the level of Microsoft Certified Partner benefits Progent's customers by enabling Progent to offer your company more complete solutions for your IT system.

  • Top Ranked Remote Workers Parsippany Consulting Services - Help Desk Outsourcing Consulting Parsippany NJ Teleworkers Parsippany Consulting and Support Services - Help Desk Solutions Consulting Services Parsippany-Pine Brook, New Jersey
  • Urgent Server Consolidation Consulting Server Virtualization Professional
  • VMware NSX Software Defined Data Center Consultant Services VMware VCDX certified Engineers
  • Virtual Server Private Cloud Hosting Professionals Private Cloud Services Professional

  • Wireless EMail IT Consultants
    Wireless Outsourcing

    Progentís professionals offer experience in multiple disciplines relevant to mobile connectivity such as network infrastructure, Activesync, wireless protection, wireless email, Windows Mobile, Research in Motion Blackberry, and mobile application development. Progent's Microsoft and Cisco certified professionals can save your company work and money by applying their wireless experience to help you select and integrate mobile connectivity solutions that make sense for your company. Progent can also tune your IT infrastructure so that mobile handhelds perform better.

  • Wi-Fi VoIP phone integration IT Consulting Integration wireless VoIP phone and Aironet APs
  • Windows 2003 IT Consultants Microsoft Windows 2003 Support and Help
  • Windows 2003 Technical Consultant Microsoft Windows 2003 Network Consulting
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  • Windows IT Service Provider Parsippany-Pine Brook, New Jersey After Hours Windows 2008 Server System Recovery
  • Windows One-On-One Training Router Knowledge Transfer

  • Windows Server 2012 R2 Active Directory Consult
    Windows Server 2012 R2 Private Cloud Technical Consultant

    Progent's certified professionals can help you to assess the business value of Microsoft Windows Server 2012 R2 for your organization, develop pilot environments and migration strategies, tune your infrastructure for local, multi-site, private or public cloud-based, and partial-cloud environments, train your IT management team, develop an enterprise-wide security strategy, automate IT administration, assist with application development, and build and test a disaster recovery/business continuity plan.

  • At Home Workforce Parsippany Consulting and Support Services - Help Desk Solutions Consulting Experts Parsippany-Troy Hills
  • Work from Home Employees Consulting and Support Services - Parsippany - Voice/Video Conferencing Technology Expertise At Home Workers Parsippany Consulting Services - Video Conferencing Systems Consultants Parsippany-Cedar Knolls

  • Immediate Private Cloud Hosting Professional
    Award Winning Private Cloud Virtual Datacenter Hosting Consultancy

    Progent's Private Cloud Hosting and Management service offers complete hosting of a small or mid-size organization's servers in an environment that delivers the highest level of dependability and scalability and is in addition easy to migrate to any data center. Progent's Private Cloud Hosting options are built upon proven virtualization techniques that allow small and midsize businesses with mixed- platform environments to economize significantly on the expense of capital investments, system support, and network management while achieving enterprise-class reliability and an unprecedented level of vendor independence.

  • iPhone and Cisco firewall integration Online Support iPhone backup Troubleshooting

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