Enlarging your at-home workforce can have a major effect on network infrastructure, security, and company culture. Progent has two decades of background assisting small and mid-size businesses to design, deploy, manage, optimize, and troubleshoot IT networks that incorporate at-home workers. Progent can help your Parsippany organization to pick the appropriate technologies and adhere to best practices in building and maintaining a secure virtual office solution for teleworkers that promotes teamwork and returns top business value. Progent offers support services ranging from as-needed expertise for getting you past occasional IT roadblocks to comprehensive project management to help you carry out business-critical tasks.
Progent can help Parsippany, New Jersey companies to succeed with any aspect of creating a high-functioning work-at-home ecosystem by delivering infrastructure configuration services, IP voice expertise, voice/video conferencing integration, collaboration platform selection and deployment, cloud integration, helpdesk outsourcing, data security, data protection solutions, and centralized management.
Help Desk Support for At-Home Workers
A sudden, company-wide switchover to a teleworker workforce, which might be the result of an epidemic or as an element of a business continuity preparedness plan, can overwhelm even a high-performing in-house Support Desk. Progent's Call Center services make it possible for organizations to outsource or augment their Help Desk with Progent's online Technical Response Center team.
- Progent's Standard Help Desk services utilize Progent's nationwide network of online technical support specialists combined with enterprise-class ticketing and tracking technology to provide an affordable, modern Call Desk. Progent's Standard Help Desk Services provide a comprehensive solution that handles all aspects of remote Level 1 PC support from service requests through ticket creation, desktop sharing, problem resolution, and reporting. A web-based User's Service Portal allows teleworkers to check or edit the status of their active trouble tickets, add information, and append screenshots and attachments. Support services are provided at a significant price reduction off Progent's ordinary Level 1 desktop service charges, and Progent makes available optional rapid hand-off to Level 2 and Level 3 support specialists to resolve advanced issues. To learn more, go to Progent's Standard Helpdesk Services outsourcing for small and mid-size businesses.
- Progent's Help Desk Augmentation Service enables your business to supplement your current Call Center staff by sharing responsibilities for Help Desk Call Center support services transparently between your regular support organization and Progent's extensive team of desktop support engineers and subject matter specialists. Progent's shared Call Center service is based on a co-sourcing support model utilizing the leading professional services automation platform for managing service requests and ticketing, establishing ownership, tracking progress, and generating reports. For information about how Progent's Call Desk Supplementation Services can help your company to provide world-class desktop support to your from-home workers, refer to Progent's Support Desk augmentation Services.
Contact Progent for At-Home Worker Support Services
To contact Progent about building and maintaining a productive work-from-home solution for your Parsippany, New Jersey business, phone 1-800-993-9400 or visit Contact Progent.