For small and midsize companies located in Parsippany New Jersey, Progent provides support for networks based on UNIX, Linux, Solaris, or Apple macOS and OS X or for networks that feature a combination of UNIX and Microsoft Windows platforms. Progent has delivered remote troubleshooting to companies in every state in the U.S. (Refer to Progent's client recommendations). In addition, Progent can furnish the expertise of CCIE-qualified network specialists for complex connectivity issues, as well as the services of CISSP and CISM-certified security engineers to handle high-level security design and business continuity planning.
Progent's online technical support services offer exceptional leverage because they have the practical experience and the sophisticated technology to solve most network problems quickly. This lowers direct expenses since service calls require a smaller number of billable minutes. Remote help also eliminates the cost of sending an engineer to your office. Your organization saves additionally in indirect expenses by reducing or avoiding network downtime and related losses resulting from business disruption, upset customers and vendors, idle workers, and distracted management.
Progent's pricing policy for online support is structured to maximize the impact of your IT service dollar. Progent charges per minute for phone assistance, so you are billed only for the services that you actually get. Unlike many online service firms, Progent requires no initialization surcharge or minimum job duration. Progent's one-minute billing unit and simple policy for pricing prevent scenarios where speedy. minor solutions somehow turn into substantial invoices. Progent's penchant for disposing of problems efficiently translates into your business spending less cash.
Progent's Online Service Tools
Over time, Progent has fine tuned a collection of customized tools and field-proven processes which allow the highest degree of efficiency for online engineering help and troubleshooting for small business IT networks. Progent offers secure VPN support for gateways from a variety of popular sources including Microsoft, Cisco, Juniper Networks, Sonicwall and Checkpoint. Secure VPN connectivity allows the engineers of Progent's remote service group to connect to your company's system remotely without compromising network security.
Progent's proprietary service database application stores thorough records for the service that Progent's clients have been provided. Progent's staff consultants have access to the history of services provided to every customer by every Progent engineer. This archive of trouble tickets and fixes is organized as an easily retrievable internal database that allows Progent's remote support engineers to share their knowledge company-wide to ensure that the value of Progent's support grows daily. Progent's advanced accreditations and working relationships with key industry leaders such as Cisco and Microsoft permit access to additional vast technical databases and permit priority response from vendors' internal support staff with the result that Progent's remote consulting experts can come up with the most efficient resolutions quickly.
Start Receiving Remote UNIX/Linux, Solaris, or Apple macOS and OS X Technical Assistance from Progent
To access Progent's phone services in Parsippany New Jersey or to find out more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for IT help, go to Immediate Urgent Support.
Online Technical Services Provided by Progent
Progent's online technical support professionals possess certified skills in a comprehensive array of products and technologies. This wide range of capability enables Progent's engineers to manage virtually any emergency that may take place in a small business information system. Credentials awarded to Progent engineers in UNIX-family platforms include Sun SCNA and SCSA for Solaris, Red Hat Certified Engineer (RHCE), Red Hat RHCT, Apple Certified System Administrator, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco certifications earned by Progent technical support engineers include Cisco Certified Internet Expert in Routing and Switching and Voice, plus Cisco Certified Network Professional (CCNP), Network Associate, Security Professional (CCSP), CCVP, CCDA and CCDP.
To support businesses with multi-platform networks, Progent also provides the support of consultants who have advanced Microsoft credentials including Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security experts include Certified Information Security Manager consultants, CISSP-certified cybersecurity experts, and Information System Security Architecture Professional engineers.
Online technical support services provided by Progent to companies in Parsippany include:
Special Consulting Services Available from Progent
UNIX, Linux, Sun Solaris, and Apple macOS and OS X Expertise
Progent's UNIX/Linux, Sun Solaris, and macOS and OS X remote support services cover a broad spectrum of information technology such as system infrastructure, messaging solutions, system and operational security, UNIX/Linux and Microsoft Windows coexistence, VMware products for server economization and easy management, and transitioning from legacy systems to current Microsoft Windows or Linux-powered solutions. Progent's group-oriented methodology for resolving technical problems promotes quick escalation, if necessary, to consultants with task-relevant experience to handle complex scenarios. This expedites repair of urgent problems, minimizes lost productivity, and lowers support expense.
Progent's UNIX/Linux support engineers can provide urgent online help for analyzing anomalies affecting UNIX/Linux networks powered by popular derivatives of UNIX including:
Major Linux platforms for which Progent offers expertise include:
- macOS and OS X
- Sun Solaris
- IBM AIX OS
- SCO UNIX
- Silicon Graphics IRIX
- RedHat Linux
- SUSE Linux
- Debian GNU/Linux
- Slackware Linux
Talk to a Cisco Certified Internetwork Expert for High-level Network Problem Solving
The Cisco CCIE certification is the top accreditation for networking professionals, and indicates a person's technical skills at the expert level. Cisco CCIEs know how to handle even the most stubborn challenges encountered in network planning, deployment, management, protection, and troubleshooting. Cisco qualified CCIEs operate closely with Cisco's internal engineers in analyzing problems with IOS Software network management utilities and coming up with alternate approaches or locating software patches. Cisco CCIEs provide exceptional value since their depth of expertise permits them to find solutions for the most difficult problems rapidly. In common cases, less experienced consultants can struggle for many hours or even days with identical problems that a Cisco-qualified CCIE can dispose of in a few minutes.
Few service firms make CCIEs accessible to help small and medium sized companies. Progent offers quick telephone contact with a Cisco CCIE so you can receive timely assistance for serious network issues that are lowering business productivity but are not within the experience of your regular computer support personnel. Progent's Cisco-qualified CCIE consultants can interface to your computer system via state-of-the-art remote troubleshooting technology in order to provide quick, secure, and affordable diagnosis and repair.
Progent's Cisco-qualified CCIEs offer consulting for all of Cisco's top-selling family of connectivity products including PIX 500 Series Firewalls and ASA Series Firewalls, Catalyst FWSM modules, secure high-speed and integrated services routers, wireless access points and bridges, Meraki cloud-managed access points, Voice over IP (VoIP) phones and systems, Catalyst family switches, as well as Virtual Private Network solutions.
Authorized Microsoft Windows Support
Progent's Microsoft-expert remote support engineers can deliver network repair and IT assistance for the complete line of Microsoft server technologies. Progent is a Microsoft Certified Partner and can provide your business the assistance of consulting professionals who can help your company with a wide variety of technology support including
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 installation,
Microsoft Exchange 2019 Server integration,
MS Exchange Server 2016 migration, Exchange 2013 configuration,
Microsoft Exchange Server 2010 monitoring and support,
SharePoint 2016 migration and hybrid integration consulting,
SharePoint Server 2019 planning and configuration, Microsoft Teams expertise, Skype for Business Server migration consulting, Lync Server 2013 management and Office Communications Server 2007 upgrade, Forefront Threat Management Gateway administration and ISA Server migration, MS SQL Server 2019 integration expertise, Microsoft SQL Server 2017 expertise, Microsoft SQL Server 2016 migration and development, and Microsoft SQL Server 2014 support,
Systems Center Operations Manager (SCOM) network monitoring and reporting,
Project Server training,
Small Business Server support, and
Windows Essentials migration and cloud integration.
Progent also offers a full range of online desktop support and troubleshooting services including Windows 7 migration, moving to 64-bit desktop applications, configuring Microsoft Office 2010, and automating desktop configuration.
CISM and CISSP Certified System Security Experts
Progent's accredited CISSP, ISSAP, and CISM security consultants can provide a variety of security solutions that can enhance the protection of your UNIX, Linux, Solaris, Mac or Microsoft Windows network against attacks or assist your business to recover quickly following a damaging penetration. Security consulting services available from Progent cover in depth network security evaluation utilizing utilities such as GFI LANguard NSS, NMAP Port Scanner, and products from Metasploit and Netcat; quick cleanup after virus and worm assaults; integrating firewalls; building safe mechanisms for remote and mobile communication; protecting your email infrastructure against viruses, spam and directory harvest attacks; and setting up round-the-clock network monitoring.
- Hybrid Cloud Solutions
Progent can provide expert remote consulting services to help businesses of all sizes connect their networks with leading public clouds including Azure and Amazon AWS. Progent can assist you to plan and manage hybrid environments that can include Windows and Linux systems and applications in both cloud-centric systems or in hybrid topologies that utilize physical resources as well as cloud services. To assist you to integrate public clouds with physical datacenters, Progent offers a range of cloud migration services such as Office 365 integration solutions with on-premises Exchange deployments, Azure enterprise hybrid cloud integration, Amazon Web Services (AWS) hybrid cloud integration, Amazon Web Marketing Service (WMS) development and troubleshooting, and Google Cloud Platform planning and integration expertise. Progent has over 20 years of experience providing high-level consulting expertise online, and Progent can help you complete your cloud migration projects on schedule and affordably.
Progent offers the skills of seasoned remote consulting experts for contract projects that small companies often need. Progent's charges for ongoing consulting projects are determined according to the qualifications of the engineers required. Progent's background in these important fields of information technology allows customers to execute major initiatives economically and on schedule. Progent's project-based online consulting solutions include:
How Your Parsippany New Jersey Company Can Contact Progent's Remote Support Professionals
Call Center Expertise
Progent's Help Desk Call Center support alternatives for small businesses with networks that incorporate UNIX, Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft products include comprehensive Call Center outsourcing, Virtual Help Desk services, and Help Desk consulting. Progent's Standard Help Desk services are intended for smaller businesses who lack the resources to create an internal Help Desk Call Center but who want fast response from a dependable Help Desk with professional phone support as well as the in-depth expertise to escalate complex problems to advanced consultants.
Progentís Co-managed Help Desk services allow your IT organization to share responsibilities for Help Desk services transparently between your IT team and Progent's large roster of seasoned desktop support technicians and subject matter experts. Progentís Help Desk sharing service is a collaborative service desk solution built around the leading PSA tool for managing end-user service requests, ticketing, responsibility, status tracking, and reporting.
Progent's Call Center consulting expertise can aid you in building an effective new Help Desk or improving your established one, selecting or customizing Call Center application software to address the unique needs of your corporation, or adding temporary phone support staff to work with your internal Call Center resources during high-demand events such as software migrations, mass upgrades, or rolling out brand new business software.
Progent's Help Desk staff of experienced information technology professionals offers your clients in Parsippany New Jersey immediate assistance from a large technical support group with years of experience providing telephone-based consulting and remote repair service for computer environments based on UNIX, Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft products. Progent's mission is to earn the Call Center the reputation as a major driver of business efficiency, and Progent's policy is to solve rather than merely record IT problems.
Business Applications Support: Education, Development, and Problem Solving
Progent's Applications Experts Team provides phone-based advanced consulting support and education in special business application fields such as Enterprise Requirements Planning, MRP, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also can deliver expertise, customization, and education for familiar Microsoft business applications including Microsoft CRM, Project, Word, and MS Office Excel. For additional information concerning Progent's expertise, custom programming, and education offerings for UNIX, Linux, Sun Solaris, Apple macOS and OS X, or Microsoft applications, visit Progent's Applications Experts Team.
Progent's Mac experts can nurture the creative aspect of Apple Mac computing by offering remote consulting services and training in imaging, audio, and motion video. Progent's consultants can provide help in a large selection of Macintosh creative tools such as Adobe Photoshop, Illustrator, InDesign, QuarkXPress, Digidesign Pro Tools, Final Cut Pro, and After Effects. Progent's consultants can also assist you with specific jobs such as scanning or digitizing audio/video or building an audio/video production facility.
Online Network Monitoring Services
Progent can provide businesses in Parsippany New Jersey online network monitoring services powered by Microsoft System Center Operations Manager network monitoring and reporting, customized by Progent to accommodate your business so your computer support is proactive and automated. By uncovering emerging problems before they result in full-scale emergencies, remote monitoring can head off stressful and costly information system crises. Progent can also utilize network monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Sun Solaris, or macOS and OS X environments, Microsoft Windows systems, or systems that support a variety of operating systems.
To contact Progent about urgent phone-based help with UNIX/Linux, Sun Solaris, or Apple macOS and OS X computer systems, visit Progent's Urgent Remote Support, phone 1-800-993-9400, or refer to Contact Progent.
New York City Metro Area Contact Information:
Progent offers consulting services and onsite technical support in the Greater New York City Metro Area including Stamford, and all of New Jersey.
Progent locations in New York City Metro Area
||Flatbush Avenue Executive Center, 495 Flatbush Avenue
Brooklyn, NY 11225
||Brooklyn Network Support Services
||3001 Woodbridge Avenue
Edison, NJ 08837
||Edison Network Support Services
||111 Town Square Place, Suite 1203
Jersey City, NJ 07302
||Jersey City Network Support Services
||30 Broad St, 23rd Floor
New York City, NY 10004
||Lower Manhattan Network Support Services
||420 Lexington Ave
New York City, NY 10170
||Midtown Manhattan Network Support Services
||146-B Ferry Street
Newark, NJ 07105
||Newark Network Support Services
||181 New Road, Suite 304
Parsippany, NJ 07054
||Parsippany Network Support Services
||Park 80 West
Saddle Brook, NJ 07663
||Saddle Brook Network Support Services
||405 RXR Plaza
Uniondale, NY 11556
||Uniondale Network Support Services
||73 Market Street, 3rd Floor
Yonkers, NY 10710
||Yonkers Network Support Services