For small companies located in Parsippany New Jersey, Progent provides support for computer systems based on UNIX or Linux or for environments that include a combination of UNIX-family systems and Microsoft platforms. Progent has delivered online troubleshooting to companies in all 50 states in the U.S. (Refer to Progent's customer recommendations). In addition, Progent offers the consultation Cisco CCIE network specialists for complex infrastructure problems, plus the services of CISSP-accredited security engineers to handle high-level security design and disaster recovery planning.
Progent's remote support services represent exceptional value because they have the real-world experience and the sophisticated technology to solve most network issues rapidly. Efficient support reduces immediate costs since service calls require fewer chargeable consulting minutes. Remote support also eliminates the expense of dispatching an engineer to your site. Your organization saves additionally in incidental expenses by minimizing or avoiding system downtime and related losses due to business discontinuity, upset customers and vendors, idle workers, and de-focused executives.
Progent's pricing model for online support is designed to maximize the impact of your network support investment. Progent bills by the minute for telephone-based consulting, so you are invoiced only for the support that you receive. Unlike many remote support companies, Progent imposes no startup charge or minimum fees. Progent's per-minute granularity and clean model for pricing eliminate situations where speedy. minor fixes manage to turn into substantial invoices. Progent's penchant for dealing with technical issues quickly translates into your company saving money.
Progent's Remote Service Tools
Through years of experience, Progent has refined a set of optimized tools and proven processes that promote the highest degree of efficiency for remote help and troubleshooting for small and midsize business IT networks. Progent provides secure VPN support for gateways from a variety of leading sources such as Microsoft, Cisco, Juniper/NetScreen, Netscreen and Checkpoint. Secure VPN connectivity allows the experts of Progent's remote service group to link to your network without compromising corporate security.
Progent's sophisticated customer support reporting application keeps thorough histories describing the support that Progent's clients have been provided. Progent's authorized engineers have the benefit of the details of all help rendered to every Progent customer by every engineer. This database of anomalies and solutions is stored as a readily accessible support database that enables Progent's online technical professionals to share their experiences company-wide to ensure that the quality of Progent's support services grows daily. Progent's high-level accreditations and close associations with key technology companies including Cisco and Microsoft make available other extensive technical support knowledge bases and allow fast response from manufacturers' internal engineering staff so Progent's online consulting experts can come up with optimal resolutions promptly.
Initiate Online UNIX, Linux, Solaris, or Apple macOS and OS X Network Support from Progent
To get started with Progent's remote support in Parsippany New Jersey or to learn additional information about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for IT support, go to Immediate Urgent Support.
Phone-based Support Services Offered Progent
Progent's online technical service experts have credentials in a comprehensive set of disciplines. This broad range of IT skills enables Progent's engineers to resolve virtually any emergency likely to take place in a small or midsize company information system. Certificates earned by Progent consultants in UNIX/Linux technologies include Sun Solaris SCNA, Red Hat Certified Engineer, Red Hat Certified Technician (RHCT), Apple Certified System Administrator, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco credentials owned by Progent technical support engineers include Cisco CCIE in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional (CCNP), Network Associate, CCSP, CCVP, and Design Professional.
To support businesses with multi-platform environments, Progent also provides the support of consultants with high-level Microsoft credentials such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security engineers include CISM consultants, CISSP-certified cybersecurity experts, and CISSP-ISSAP engineers.
Phone-based support services available from Progent to companies in Parsippany include:
Special Support Programs Available from Progent
UNIX, Linux, Sun Solaris, and Apple macOS and OS X Expertise
Progent's UNIX, Linux, Sun Solaris, and Apple macOS and OS X phone-based support services cover a wide spectrum of computer technology such as system architecture, messaging systems, system and process security, UNIX and Microsoft Windows integration, virtual server products for server consolidation and easy administration, and migration from legacy systems to current Windows or Linux environments. Progent's team-oriented approach to resolving network issues promotes fast escalation, if necessary, to consultants with appropriate expertise to handle challenging situations. This accelerates repair of critical problems, reduces lost productivity, and lowers support expense.
Progent's UNIX and Linux consultants can offer urgent phone-based help for troubleshooting problems within UNIX, Linux, or Solaris systems based on popular variants of UNIX including:
Major Linux variants for which Progent offers expert support include:
- Apple macOS and OS X
- Sun Solaris
- IBM AIX OS
- Berkeley UNIX (BSD)
- SCO UNIX
- Silicon Graphics IRIX (SGI/IRIX)
- Slackware Linux
Talk to a Cisco Certified Internetwork Expert (CCIE) for Complex Network Troubleshooting
The Cisco Certified Internetwork Expert (CCIE) credential is the premier recognition for network engineers, and indicates a person's technical knowledge at the master level. Cisco CCIEs can resolve the most intractable problems surrounding network infrastructure design, installation, management, protection, and repair. Cisco qualified CCIEs operate on a privileged basis with Cisco's internal product support engineers in analyzing problems with Cisco IOS network management utilities and coming up with alternate approaches or identifying program updates. Cisco qualified CCIEs provide excellent value since their deep experience permits them to resolve the most complex problems rapidly. In many cases, less experienced engineers can wrestle for many hours or even days with the same problems that a Cisco-qualified CCIE can dispose of in a few minutes.
Few support firms make CCIEs accessible to support small and mid-size businesses. Progent offers fast telephone access to a CCIE so you can receive timely help for serious network infrastructure issues that are impacting worker productivity but are outside the experience of your regular network maintenance personnel. Progent's CCIE support experts can tie into your computer system by means of sophisticated on-line troubleshooting technology to perform fast, safe, and economical diagnosis and repair.
Progent's CCIEs offer consulting for all of Cisco's industry-leading selection of networking products including PIX 500 Firewalls and ASA 5500 Firewalls, the Catalyst FWSM modules, secure broadband and integrated services (IS) routers, wireless access points, Meraki cloud-managed Wi-Fi access points, wired and wireless Voice phones and systems, Catalyst family switches, as well as Virtual Private Network technology.
Authorized Windows Support
Progent's Microsoft-premier online support experts can deliver network repair and consulting assistance for the complete line of Microsoft server platforms. Progent is a Microsoft Partner and can provide your company the assistance of consulting professionals who can help your company with a broad variety of technology support including
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 set up,
MS Exchange Server 2019 deployment,
MS Exchange 2016 Server planning and deployment, Microsoft Exchange 2013 configuration,
Microsoft Exchange Server 2010 monitoring and support,
SharePoint 2016 migration and hybrid deployment expertise,
SharePoint Server 2019 design and integration, Microsoft Teams configuration help, Skype for Business migration consulting, Lync Server management and Office Communications Server upgrade, Microsoft Forefront Threat Management Gateway management and ISA Server migration, Microsoft SQL Server 2019 planning and deployment consulting, Microsoft SQL Server 2017 expertise, SQL Server 2016 integration and development, and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager network monitoring and reporting,
Project Server and Server Online training,
Small Business Server consulting, and
Windows 2012 R2 Essentials cloud integration.
Progent also can deliver a full range of online desktop support including Microsoft Windows 7 migration help, moving to 64-bit workstation applications, integrating Microsoft Office 2010, and automating Business Desktop Deployment.
CISM and CISSP Premier Network Security Specialists
Progent's qualified CISM and CISSP network security consultants can provide a variety of system protection solutions that can enhance the immunity of your UNIX/Linux, Sun Solaris, Mac or Windows environment against attacks or assist your business to clean up quickly after a damaging breach. Security support services available from Progent cover in depth network security analysis using utilities such as GFI LANguard, NMAP Port Scanner, and software from Metasploit and Hydra; quick cleanup after malicious attacks; installing firewalls; designing safe techniques for remote and mobile communication; securing your email system against spam and DHA attacks; and offering 24x7 network monitoring.
- Hybrid Cloud Integration
Progent offers advanced online consulting to help businesses of any size connect their IT infrastructure with leading public cloud platforms such as Microsoft Azure and Amazon Web Services. Progent can assist you to plan and manage cost-effective environments that can include Windows and Linux operating systems and applications in both cloud-centric systems or in hybrid network models that utilize on-premises resources along with public clouds. To assist you to incorporate cloud services with networks, Progent offers a variety of public cloud integration services such as Office 365 Exchange Online integration solutions with on-premises Exchange deployments, Azure enterprise hybrid cloud integration, Amazon Web Services (AWS) hybrid cloud integration support, Amazon Web Marketing Service development and debugging, and Google Cloud Platform integration expertise. Progent has more than two decades of background delivering high-level consulting support online, and Progent can help you successfully carry out your cloud integration initiatives quickly and affordably.
Progent can provide the skills of world-class online consulting professionals for contract projects that small businesses often need. Billing charges for longer-term consulting projects are determined according to the level of expertise of the engineers assigned. Progent's background in these special fields of computer technology allows clients to execute critical projects economically and on schedule. Progent's project-based online engineering solutions include:
How Your Parsippany New Jersey Business Can Contact Progent's Remote Support Professionals
Call Center Services
Progent's Help Desk Call Center support alternatives for small organizations with environments based on UNIX/Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft platforms include full-service Help Desk outsourcing, Virtual Help Desk support services, and Helpdesk process consulting. Progent's Standard Help Desk support services are well suited for small businesses who don't have the budget to create an in-house Call Center but who require fast response from a dependable Call Center with proficient telephone assistance as well as the in-depth expertise to escalate complex trouble tickets to advanced consultants.
Progentís Help Desk sharing services allow your business to share the load for Help Desk support transparently between your in-house IT staff and Progent's large roster of certified technical support engineers and matter experts (SMEs). Progentís Help Desk Co-management service is a collaborative support solution based on the leading PSA platform for handling service requests, ticket lifecycle, ownership, status tracking, and reporting.
Progent's Call Center consulting support can aid you in creating an efficient new Call Center or enhancing your established one, identifying or customizing Call Center software to meet the special requirements of your corporation, or adding temporary online staff to supplement your in-house Help Desk resources during demanding situations such as software migrations, mass upgrades, or rolling out brand new business software.
Progent's Help Desk team of experienced network consultants provides your customers in Parsippany New Jersey rapid communication with an efficient network service group with extensive experience delivering telephone-based help and remote troubleshooting for computer environments that incorporate UNIX/Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft products. Progent's mission is to give the Help Desk Call Center the reputation as a key driver of business performance, and Progent's intent is to fix and not just record IT problems.
Business Applications Services: Education, Custom Programming, and Integration
Progent's Applications Consulting Group provides remote advanced consulting expertise and training in specific business application areas including Enterprise Requirements Planning, MRP, customizing accounting packages, and CRM. Progent also offers consulting, custom programming, and education for popular Microsoft applications including Microsoft CRM, Project, Office Word, and Microsoft Office Excel. To read more information on Progent's consulting, programming, and education offerings for UNIX, Linux, Sun Solaris, Apple macOS and OS X, or Microsoft applications, visit Progent's Applications Experts Group.
Progent's Apple Mac professionals can support the artistic facets of Apple Mac environments by delivering remote consulting services and training in graphics, sound, and motion video. Progent's consultants can provide expertise in a large selection of Apple Mac creative tools such as Photoshop, Adobe Illustrator, InDesign, QuarkXPress, Digidesign Pro Tools, Final Cut Pro, Apple Motion, and After Effects. Progent's Mac specialists can also assist you with special procedures such as scanning or digitizing audio or video or configuring an audio/video post production facility.
Online Network and Server Monitoring Services
Progent can provide businesses in Parsippany New Jersey online computer system monitoring services centered around Microsoft System Center Operations Manager network monitoring, adapted by Progent to accommodate your environment so your network support is proactive rather than reactive. By anticipating possible trouble spots before they evolve into downtime, remote monitoring can ward off stressful and costly service breakdowns. Progent can also provide help with network monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Solaris, or Apple macOS and OS X environments, Microsoft Windows systems, or environments that support multiple OS platforms.
To contact Progent about urgent remote support with UNIX, Linux, Solaris, or macOS and OS X environments, go to Progent's Urgent Phone-Based Help, phone 1-800-993-9400, or refer to Contact Progent.
New York City Metro Area Contact Information:
Progent offers consulting services and onsite technical support in the Greater New York City Metro Area including Stamford, and all of New Jersey.
Progent locations in New York City Metro Area
||Flatbush Avenue Executive Center, 495 Flatbush Avenue
Brooklyn, NY 11225
||Brooklyn Network Support Services
||3001 Woodbridge Avenue
Edison, NJ 08837
||Edison Network Support Services
||111 Town Square Place, Suite 1203
Jersey City, NJ 07302
||Jersey City Network Support Services
||30 Broad St, 23rd Floor
New York City, NY 10004
||Lower Manhattan Network Support Services
||420 Lexington Ave
New York City, NY 10170
||Midtown Manhattan Network Support Services
||146-B Ferry Street
Newark, NJ 07105
||Newark Network Support Services
||181 New Road, Suite 304
Parsippany, NJ 07054
||Parsippany Network Support Services
||Park 80 West
Saddle Brook, NJ 07663
||Saddle Brook Network Support Services
||405 RXR Plaza
Uniondale, NY 11556
||Uniondale Network Support Services
||73 Market Street, 3rd Floor
Yonkers, NY 10710
||Yonkers Network Support Services