For small and midsize businesses located in Parsippany New Jersey, Progent provides technical support for computer systems based on UNIX or Linux or for networks that include a combination of UNIX and Microsoft technology. Progent has provided online troubleshooting to companies in every state in the United States. (See Progent's client recommendations). Progent also offers the consultation Cisco CCIE network specialists for challenging connectivity issues, as well as the assistance of CISSP-accredited security engineers to help with high-level security design and business continuity preparedness.
Progent's remote technical support services represent exceptional value because they have the practical background and the sophisticated tools to resolve most network problems quickly. This lowers direct expenses because service calls require a smaller number of chargeable minutes. Remote help also avoids the expense of sending an engineer to your office. Your company saves even more in indirect costs by reducing or avoiding system outages and associated costs resulting from business disruption, disgruntled customers and vendors, unproductive employees, and de-focused executives.
Progent's billing policy for remote support is designed to maximize the impact of your IT service investment. Progent charges by the minute for phone assistance, so you pay only for the services that you receive. Unlike typical online service firms, Progent asks for no service activation fee or minimum payments. Progent's one-minute billing unit and simple model for pricing save you from situations where quick solutions manage to turn into large invoices. Progent's skill at solving technical issues quickly results in your business conserving money.
Progent's Online Support Technologies
Through years of experience, Progent has refined an array of customized technologies and field-proven methodologies which ensure the maximum level of effectiveness for online engineering help and troubleshooting for small and midsize company computer networks. Progent provides protected VPN support for gateways from multiple popular sources including Microsoft, Cisco, Juniper Networks, Netscreen and Watchguard. Protected VPN connectivity permits the staff of Progent's Technical Response Center to connect to your company's network remotely without violating system security.
Progent's powerful customer support reporting application includes thorough histories describing all service that Progent's clients have received. Progent's authorized consultants have access to the records of all help provided to each Progent customer by every engineer. This archive of anomalies and repairs is stored as a conveniently exploitable internal database that enables Progent's online support experts to share their experiences with the whole team to ensure that the value of Progent's support improves over time. Progent's advanced accreditations and close associations with key technology companies such as Cisco and Microsoft make available other extensive technical support databases and permit priority access to vendors' in-house product engineers so Progent's online service specialists are able to arrive at the most efficient solutions promptly.
Start Receiving Remote UNIX/Linux, Solaris, or Apple macOS and OS X Computer Help from Progent
To access Progent's phone support in Parsippany New Jersey or to find out more about Progent's online support programs, call Progent at
Phone-based Support Services Provided by Progent
Progent's online network support experts offer certified skills in an extensive array of products and technologies. This broad scope of IT skills permits Progent's engineers to address practically any emergency likely to take place in a small company network. Credentials held by Progent consultants in UNIX-family technologies include Sun SCNA and SCSA for Solaris, Red Hat Certified Engineer (RHCE), Red Hat RHCT, Apple ACSA, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco credentials earned by Progent technical support engineers include Cisco CCIE in Routing/Switching and Security, plus Cisco Certified Network Professional, Network Associate, Security Professional, Voice Professional (CCVP), and Design Associate.
To help clients with multi-platform environments, Progent also provides the skills of consultants who have high-level Microsoft certifications such as Microsoft Certified Systems Engineer, Desktop Support Technician, and Application Developer (MCAD). Progent's security engineers include Certified Information Security Manager (CISM) consultants, CISSP network security specialists, and Information System Security Architecture Professional consultants.
Remote support provided by Progent to small businesses in Parsippany include:
Progent's UNIX and Linux support engineers can provide urgent phone-based help for resolving anomalies within UNIX, Linux, or Solaris networks based on popular derivatives of UNIX including:
Progent in addition offers a wide array of online PC desktop support and troubleshooting services including Microsoft Windows 7 migration support, moving to 64-bit desktop software, configuring Office 2010, and automating desktop configuration.
Progent’s shared Help Desk services allow your IT organization to split responsibilities for Help Desk support seamlessly between your in-house IT staff and Progent's large roster of veteran technical support technicians and matter experts (SMEs). Progent’s Help Desk Co-management service is a collaborative support solution based on the leading professional services automation platform for managing end-user service requests, ticket lifecycle, ownership, progress tracking, and reporting.
Progent's Call Center consulting support can guide you in creating an effective new Help Desk Call Center or improving your existing organization, identifying or modifying Help Desk Call Center software products to meet the unique demands of your corporation, or adding occasional phone support staff to reinforce your internal Help Desk team to handle demanding events like software migrations, major upgrades, or rolling out brand new applications.
Progent's Help Desk Call Center team of veteran network professionals offers your computer users in Parsippany New Jersey instant assistance from an efficient technical support resource with years of background delivering phone consulting and online diagnostics for networks that incorporate UNIX/Linux, Solaris, macOS and OS X, Cisco, or Microsoft technology. Progent's focus is to give the Call Center the reputation as a crucial driver of company productivity, and Progent's policy is to solve instead of simply annotate IT problems.
Progent's Apple Mac experts can support the imaginative facets of Macintosh systems by providing phone-based help services and training in graphics, audio, and motion video. Progent's support professionals offer expertise in a variety of Mac programs including Photoshop, Illustrator, Adobe InDesign, QuarkXPress, MOTU Digital Performer, Apple Final Cut Pro, and Adobe After Effects. Progent's Mac specialists can also assist you with specific projects such as capturing or digitizing audio/video or setting up an audio/video production studio.
Online Network and Server Monitoring Services
Progent can provide companies in Parsippany New Jersey online network and server monitoring services centered around MS System Center Operations Manager network monitoring, adapted by Progent for your environment so your IT maintenance is proactive and automated. By detecting looming trouble spots before they cause crashes, system monitoring can head off inconvenient and expensive information system crises. Progent can also assist with network monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Solaris, or Apple macOS and OS X environments, Microsoft Windows systems, or networks that support multiple platforms.
New York City Metro Area Contact Information:
Progent offers consulting services and onsite technical support in the Greater New York City Metro Area including Stamford, and all of New Jersey.
City | Address | Phone | Link |
Brooklyn | Flatbush Avenue Executive Center, 495 Flatbush Avenue Brooklyn, NY 11225 United States |
(917) 781-0096 | Brooklyn Network Support Services |
Edison | 3001 Woodbridge Avenue Edison, NJ 08837 United States |
(973) 939-0035 | Edison Network Support Services |
Jersey City | 111 Town Square Place, Suite 1203 Jersey City, NJ 07302 United States |
(201) 839-3400 | Jersey City Network Support Services |
Lower Manhattan | 30 Broad St, 23rd Floor New York City, NY 10004 United States |
(646) 969-5696 | Lower Manhattan Network Support Services |
Midtown Manhattan | 420 Lexington Ave New York City, NY 10170 United States |
(646) 727-4666 | Midtown Manhattan Network Support Services |
Newark | 146-B Ferry Street Newark, NJ 07105 United States |
(862) 373-1253 | Newark Network Support Services |
Parsippany | 181 New Road, Suite 304 Parsippany, NJ 07054 United States |
(973) 939-0009 | Parsippany Network Support Services |
Saddle Brook | Park 80 West Saddle Brook, NJ 07663 United States |
(562) 583-3336 | Saddle Brook Network Support Services |
Uniondale | 405 RXR Plaza Uniondale, NY 11556 United States |
(224) 534-2088 | Uniondale Network Support Services |
Yonkers | 73 Market Street, 3rd Floor Yonkers, NY 10710 United States |
(914) 662-8006 | Yonkers Network Support Services |