For small and midsize businesses located in Parsippany or anywhere in New Jersey, Progent provides technical support for networks based on UNIX or Linux or for networks that feature a mix of UNIX-family systems and Windows platforms. Progent has delivered online troubleshooting to businesses in every state in the United States. (Refer to Progent's customer testimonials). Progent also can furnish the consultation Cisco CCIE-certified engineers for challenging connectivity issues, as well as the assistance of CISSP and CISM-certified security engineers to help with advanced security architecture and business continuity preparedness.
Progent's remote technical support services offer excellent leverage due to the fact that they are equipped with the real-world background and the sophisticated tools to resolve most network problems rapidly. This lowers direct expenses since service calls take up a smaller number of chargeable consulting minutes. Online support also avoids the expense of sending an engineer to your office. Your company saves even more in incidental expenses by reducing or eliminating network downtime and related costs stemming from business disruption, upset clients, idle workers, and de-focused management.
Progent's billing model for online help is structured to maximize the impact of your IT service investment. Progent bills by the minute for phone assistance, so you owe only for the services that you actually get. In contrast to typical online service firms, Progent imposes no service activation charge or minimum payments. Progent's per-minute granularity and clean model for pricing eliminate scenarios where speedy. minor fixes manage to end up as large bills. Progent's penchant for disposing of technical issues quickly results in your business saving cash.
Progent's Online Technical Support Technologies
Through years of experience, Progent has developed a set of optimized tools and field-tested methodologies which ensure the highest level of efficiency for remote consulting and repair for small company information systems. Progent provides protected VPN support for VPN gateways from multiple popular vendors including Microsoft, Cisco, Juniper Networks, Netscreen and Watchguard. Secure VPN technology allows the staff of Progent's remote service group to interface to your system remotely without compromising network security.
Progent's sophisticated customer support database system stores extensive histories describing the support that Progent's customers have received. Progent's staff consultants have access to the records of all help rendered to each customer by every engineer. This archive of anomalies and fixes is organized as a readily searchable support database that allows Progent's online technical professionals to share their knowledge company-wide to ensure that the value of Progent's support services grows over time. Progent's advanced certifications and close relationships with important vendors such as Cisco and Microsoft make available additional extensive support databases and allow quick access to manufacturers' internal product engineers so Progent's remote consulting specialists are able to determine the most efficient solutions promptly.
Initiate Remote UNIX/Linux, Solaris, or Apple macOS and OS X Network Assistance from Progent
To get started with Progent's remote services in Parsippany or anywhere in New Jersey or to learn additional information about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have a critical need for IT support, visit Immediate Urgent Support.
Remote Technical Support Services Available from Progent
Progent's online support engineers possess credentials in a comprehensive set of technologies. This wide range of technical skills enables Progent's engineers to tackle almost any crisis likely to occur in a small or midsize company information system. Certifications held by Progent support experts in UNIX-family platforms include Sun Solaris SCNA, Red Hat Certified Engineer (RHCE), Red Hat RHCT, Apple ACSA, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco credentials owned by Progent service engineers include Cisco CCIE in Routing and Switching and Voice, plus Cisco Certified CCNP, CCNA, CCSP, Voice Professional (CCVP), and Design Associate.
To support clients with mixed-platform environments, Progent also offers the support of engineers with advanced Microsoft certifications such as Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security experts include Certified Information Security Manager (CISM) consultants, CISSP network security specialists, and Information System Security Architecture Professional engineers.
Phone-based support available from Progent to clients in Parsippany and anywhere in the state of New Jersey include:
Special Support Programs Offered by Progent
UNIX/Linux, Sun Solaris, and Apple macOS and OS X Expertise
Progent's UNIX/Linux, Solaris, and Apple macOS and OS X online consulting services address a broad spectrum of information technology including system infrastructure, email systems, network and process security, UNIX and Microsoft Windows coexistence, virtual server technologies for server hardware economization and simplified management, and transitioning from legacy applications to current Windows or Linux-powered environments. Progent's team-based approach to resolving network issues promotes quick escalation, if necessary, to consultants with task-relevant experience to handle complex scenarios. This accelerates repair of critical problems, reduces lost productivity, and cuts service expense.
Progent's UNIX and Linux support engineers can provide urgent online assistance for analyzing anomalies within UNIX/Linux networks based on popular versions of UNIX including:
Important Linux platforms for which Progent can provide expertise include:
- SUSE Linux
- Debian GNU/Linux
Talk to a Cisco Certified Internetwork Expert for High-level Infrastructure Troubleshooting
The Cisco Certified Internetwork Expert certification is the highest recognition for network infrastructure consultants, and validates a consultant's networking knowledge at the master level. Cisco qualified CCIEs know how to handle the most complex issues surrounding network infrastructure planning, integration, administration, security, and troubleshooting. CCIEs can cooperate with the highest priority with Cisco's in-house engineers in analyzing problems with Cisco IOS network administration tools and developing alternate approaches or locating software patches. CCIEs offer exceptional cost-effectiveness because their deep experience allows them to solve the most complex problems quickly. In many instances, less qualified service providers can wrestle for many hours or days with the same problems that a Cisco-qualified CCIE can resolve in a few minutes.
Few consulting providers make CCIEs available to assist small and mid-size businesses. Progent offers fast phone access to a Cisco authorized CCIE so your company can receive timely support for severe network infrastructure issues that are hurting business efficiency but are beyond the comfort zone of your local network support group or consultant. Progent's Cisco-qualified CCIE support experts can connect to your environment via state-of-the-art on-line support technology to provide efficient, safe, and economical analysis and repair.
Progent's Cisco-qualified CCIEs offer consulting for the entire range of Cisco's market leading selection of infrastructure appliances including PIX Series Firewalls and ASA Series Firewalls, Catalyst Firewall Services Modules, secure broadband and IS routers, Aironet wireless access points, Cisco Meraki cloud-managed access points, VoIP systems, Catalyst switches, as well as Virtual Private Network (VPN) solutions.
Authorized Windows Experts
Progent's Microsoft-premier remote support experts offer computer system problem solving and consulting assistance for the complete line of Microsoft server platforms. Progent is a Microsoft Partner and can offer your organization the assistance of support professionals who can assist you with a broad range of platform support services including
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 installation,
Microsoft Exchange 2016 planning and deployment, Microsoft Exchange Server 2013 configuration,
Exchange Server 2010 monitoring and support,
SharePoint Server 2016 migration support,
SharePoint 2019 planning and integration,
Skype for Business migration support, Lync Server integration and Microsoft Office Communications Server 2007 troubleshooting, Microsoft Forefront TMG 2010 administration and ISA Server 2006 maintenance, MS SQL Server 2017 consulting, SQL Server 2016 migration and programming, and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) resource monitoring and reporting,
Project Server training,
Small Business Server consulting, and
Windows Essentials cloud integration.
Progent also can deliver a broad range of remote PC desktop support services such as Microsoft Windows 7 migration help, upgrading to 64-bit desktop software, integrating Office 2010, and streamlining Business Desktop Deployment.
CISSP, ISSAP, and CISM Premier Network Security Professionals
Progent's qualified CISM and CISSP network security consultants can provide a range of security solutions to enhance the immunity of your UNIX, Linux, Sun Solaris, Mac or Microsoft Windows network against assaults or assist your company to recover rapidly after a damaging penetration. Security support services offered by Progent cover in depth network security evaluation utilizing utilities such as GFI LANguard Network Security Scanner, AMAP Application Scanner, and software from Solar Winds tools and Netcat; rapid recuperation from malicious attacks; setting up firewalls; building safe techniques for remote and mobile connectivity; defending your messaging system from viruses, spam and DHA attacks; and offering 24x7 proactive monitoring.
- Hybrid Cloud Solutions
Progent can provide advanced online consulting services to help companies of any size connect their IT infrastructure with popular public cloud platforms including Microsoft Azure and Amazon AWS. Progent can help your it team to design and administer hybrid ecosystems that support Windows and Linux operating systems and applications in both cloud-based systems or in hybrid network models that utilize on-premises IT assets along with public clouds. To help you to incorporate public clouds with networks, Progent can provide a range of cloud integration services that include Office 365 integration solutions with on-premises Exchange deployments, Azure hybrid cloud solutions, Amazon Web Services hybrid cloud migration, and Amazon Web Marketing Service development and troubleshooting. Progent has more than 15 years of background providing advanced consulting services online, and Progent can help you complete your cloud integration initiatives quickly and affordably.
Progent can provide the skills of world-class online consulting experts for special IT projects that small companies frequently request. Billing charges for ongoing consulting projects are set according to the level of expertise of the consultants involved. Progent's background in these special areas of information technology enables clients to complete critical initiatives economically and on schedule. Progent's special online consulting solutions include:
How Your Parsippany Company Can Contact Progent's Remote Service Professionals
Help Desk Expertise
Progent's Help Desk programs for small and midsize organizations with networks based on UNIX, Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft products include full-service Help Desk Call Center outsourcing, Virtual Help Desk support services, and Help Desk consulting. Progent's Standard Call Center services are designed for smaller companies who lack the budget to support an internal Help Desk but who need fast communication with an effective Help Desk Call Center with professional phone support plus the available expertise to escalate the most challenging problems to advanced engineers.
Progentís Co-managed Help Desk services allow your IT organization to split the load for Help Desk support seamlessly between your in-house IT team and Progent's nationwide pool of veteran desktop support engineers and subject matter experts. Progentís Help Desk Co-management service is an advanced service desk solution built around the leading professional services automation (PSA) tool for managing end-user service requests, ticketing, accountability, progress tracking, and reporting.
Progent's Help Desk Call Center consulting support can support you in establishing an efficient new Help Desk or revamping your established one, selecting or enhancing Help Desk application software to address the special demands of your company, or providing temporary phone support staff to supplement your internal Help Desk team to handle high-demand events like software migrations, major upgrades, or installing new applications.
Progent's Call Center staff of seasoned network consultants provides your workers in Parsippany or anywhere in the state of New Jersey instant contact with a reliable support group with extensive background offering telephone-based help and online diagnostics for networks that incorporate UNIX/Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft products. Progent's mission is to give the Help Desk Call Center the reputation as a key enabler of business success, and Progent's intent is to resolve and not just record technical problems.
Applications Support: Training, Custom Programming, and Troubleshooting
Progent's Applications Experts staff can supply remote and in-depth consulting support and education in key business application fields such as Enterprise Requirements Planning, MRP, custom financial systems, and Customer Relationship Management (CRM). Progent also offers consulting, custom programming, and training for Microsoft applications such as Microsoft CRM, Microsoft Project, Microsoft Word, and Office Excel. To read more on Progent's expertise, custom development, and training services for UNIX/Linux, Sun Solaris, macOS and OS X, or Microsoft applications, go to Progent's Business Application Experts Services.
Progent's Mac experts can promote the imaginative aspect of Apple Mac systems by offering remote help services and education in imaging, audio, and motion video. Progent's support professionals can provide help in a variety of Mac creative tools such as Photoshop, Illustrator, InDesign, QuarkXPress, Digidesign Pro Tools, Final Cut Pro, and After Effects. Progent's consultants can also help you with specific jobs such as capturing or digitizing audio or video or integrating an audio/video post production studio.
Remote Network Monitoring Support
Progent can provide companies in Parsippany, or anywhere in the state of New Jersey, online computer system monitoring services powered by MS Operations Manager network monitoring and reporting, enhanced by Progent for your business so your network support is proactive and automated. By exposing looming trouble spots before they grow into full-scale emergencies, remote monitoring can avoid inconvenient and costly network crises. Progent can also use system monitoring tools like Nagios and MRTG to diagnose UNIX, Linux, Sun Solaris, or Apple macOS and OS X environments, Windows systems, or environments powered by a combination of operating systems.
To contact Progent about emergency phone-based help with UNIX, Linux, Sun Solaris, or Apple macOS and OS X networks, go to Progent's Emergency Phone-Based Support, phone 1-800-993-9400, or go to Contact Progent.
Greater New York City Metro Area Contact Information:
Progent offers consulting services and onsite technical support in the Greater New York City Metro Area including Philadelphia, Stamford, and all of New Jersey.
Progent locations in the Greater New York Metro Area
||420 Lexington Ave
New York, New York 10170
|Sales Phone: 646-727-4666
Link: New York Network Support Services
||30 Broad St
New York, New York 10004
|Sales Phone: 646-969-5696
Link: New York Network Support Services
||405 RXR Plaza
Uniondale, New York 11556
|Sales Phone: 516-214-2242
Link: Uniondale Network Support Services
||317 George Street
New Brunswick, New Jersey 08901
|Sales Phone: (973) 939-0035
Link: Edison, NJ Network Support Services
||146-B Ferry Street
Newark, New Jersey 07105
|Sales Phone: 862-373-1253
Link: Newark, NJ Network Support Services
||181 New Road
Parsippany, New Jersey 07054
|Sales Phone: 973-939-0009
Link: Parsippany, NJ Network Support Services
||2 University Plaza
Hackensack, New Jersey 07601
|Sales Phone: 562-583-3336
Link: Saddle Brook, NJ Network Support Services
||1735 Market Street
Philadelphia, Pennsylvania 19103
|Sales Phone: 267-592-4430
Link: Philadelphia, PA Network Support Services
||243 Tresser Boulevard
Stamford, Connecticut 06901
|Sales Phone: 203-989-9414
Link: Stamford, CT Network Support Services