UNIX, Linux, Sun Solaris, Mac OS X Phone-based Support Services for

For small and midsize businesses located in Parsippany New Jersey, Progent provides technical support for computer systems based on UNIX or Linux or for networks that include a combination of UNIX and Microsoft technology. Progent has provided online troubleshooting to companies in every state in the United States. (See Progent's client recommendations). Progent also offers the consultation Cisco CCIE network specialists for challenging connectivity issues, as well as the assistance of CISSP-accredited security engineers to help with high-level security design and business continuity preparedness.

Progent's remote technical support services represent exceptional value because they have the practical background and the sophisticated tools to resolve most network problems quickly. This lowers direct expenses because service calls require a smaller number of chargeable minutes. Remote help also avoids the expense of sending an engineer to your office. Your company saves even more in indirect costs by reducing or avoiding system outages and associated costs resulting from business disruption, disgruntled customers and vendors, unproductive employees, and de-focused executives.

Progent's billing policy for remote support is designed to maximize the impact of your IT service investment. Progent charges by the minute for phone assistance, so you pay only for the services that you receive. Unlike typical online service firms, Progent asks for no service activation fee or minimum payments. Progent's one-minute billing unit and simple model for pricing save you from situations where quick solutions manage to turn into large invoices. Progent's skill at solving technical issues quickly results in your business conserving money.

Progent's Online Support Technologies
Through years of experience, Progent has refined an array of customized technologies and field-proven methodologies which ensure the maximum level of effectiveness for online engineering help and troubleshooting for small and midsize company computer networks. Progent provides protected VPN support for gateways from multiple popular sources including Microsoft, Cisco, Juniper Networks, Netscreen and Watchguard. Protected VPN connectivity permits the staff of Progent's Technical Response Center to connect to your company's network remotely without violating system security.

Progent's powerful customer support reporting application includes thorough histories describing all service that Progent's clients have received. Progent's authorized consultants have access to the records of all help provided to each Progent customer by every engineer. This archive of anomalies and repairs is stored as a conveniently exploitable internal database that enables Progent's online support experts to share their experiences with the whole team to ensure that the value of Progent's support improves over time. Progent's advanced accreditations and close associations with key technology companies such as Cisco and Microsoft make available other extensive technical support databases and permit priority access to vendors' in-house product engineers so Progent's online service specialists are able to arrive at the most efficient solutions promptly.

Start Receiving Remote UNIX/Linux, Solaris, or Apple macOS and OS X Computer Help from Progent
To access Progent's phone support in Parsippany New Jersey or to find out more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If your company has a critical need for network help, go to Immediate Emergency Support.

Phone-based Support Services Provided by Progent
Progent's online network support experts offer certified skills in an extensive array of products and technologies. This broad scope of IT skills permits Progent's engineers to address practically any emergency likely to take place in a small company network. Credentials held by Progent consultants in UNIX-family technologies include Sun SCNA and SCSA for Solaris, Red Hat Certified Engineer (RHCE), Red Hat RHCT, Apple ACSA, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco credentials earned by Progent technical support engineers include Cisco CCIE in Routing/Switching and Security, plus Cisco Certified Network Professional, Network Associate, Security Professional, Voice Professional (CCVP), and Design Associate.

To help clients with multi-platform environments, Progent also provides the skills of consultants who have high-level Microsoft certifications such as Microsoft Certified Systems Engineer, Desktop Support Technician, and Application Developer (MCAD). Progent's security engineers include Certified Information Security Manager (CISM) consultants, CISSP network security specialists, and Information System Security Architecture Professional consultants.

Remote support provided by Progent to small businesses in Parsippany include:

• UNIX, Linux, Solaris, and macOS and OS X Expertise
  Progent's UNIX/Linux, Solaris, and Apple macOS and OS X online consulting services cover a wide range of computer technology such as system infrastructure, messaging systems, system and operational security, UNIX and Windows integration, VMware technologies for server consolidation and simplified management, and transitioning from older applications to the latest Windows or Linux-powered environments. Progent's team-oriented methodology for resolving technical issues promotes quick escalation, if necessary, to engineers with task-relevant expertise to tackle complex situations. This accelerates solutions of urgent problems, minimizes network downtime, and cuts support costs.

  Progent's UNIX and Linux support engineers can provide urgent phone-based help for resolving anomalies within UNIX, Linux, or Solaris networks based on popular derivatives of UNIX including:

  • macOS and OS X
  • Solaris
  • IBM AIX Operating System
  • HP-UX (Hewlett Packard UNIX)
  • Berkeley UNIX (BSD)
  • SCO
  • Silicon Graphics IRIX (SGI/IRIX)
  Important Linux variants for which Progent offers expert support include:
  • RedHat
  • SUSE Linux
  • Debian-GNU
  • Slackware

• Talk to a Cisco Certified Internetwork Expert for High-level Infrastructure Problem Solving
  The Cisco Certified Internetwork Expert (CCIE) certification is the premier accreditation for networking engineers, and validates a person's network technology skills at the master level. Cisco CCIEs know how to deal with the most stubborn problems associated with network infrastructure design, installation, administration, protection, and repair. Cisco qualified CCIEs can cooperate with the highest priority with Cisco's internal support staff in analyzing anomalies with IOS network management tools and developing workarounds or locating program patches. Cisco CCIEs offer excellent cost-effectiveness since their deep expertise enables them to resolve the most complex problems rapidly. In common instances, less qualified consultants can struggle for hours or even days with the same tasks that a Cisco-qualified CCIE can resolve in minutes. Few service firms make Cisco-qualified CCIEs available to support small and medium sized companies. Progent can provide fast telephone access to a CCIE so you can receive urgent support for complex network infrastructure problems that are lowering business productivity but are not within the scope of your regular computer support personnel. Progent's Cisco CCIE consultants can interface to your network by means of sophisticated on-line support tools to perform fast, secure, and affordable analysis and repair. Progent's Cisco-qualified CCIEs can provide assistance with the complete line of Cisco's top-selling selection of infrastructure appliances including PIX 500 Firewalls and ASA 5500 Series Firewalls, the Catalyst FWSM modules, secure high-speed and integrated services (IS) routers, wireless access points, Cisco Meraki cloud-managed access points, VoIP phones and systems, Catalyst Series switches, plus Virtual Private Network (VPN) technology.

• Authorized MS Windows Experts
  Progent's Microsoft-expert online service engineers can deliver network troubleshooting and consulting help for the complete line of Microsoft server platforms. Progent is a Microsoft Partner and can offer your organization the assistance of support engineers who can assist you with a wide variety of platform support including Windows Server 2012 R2 planning and deployment, Windows Server 2008 R2 set up, Microsoft Exchange Server 2019 deployment, Microsoft Exchange 2016 Server migration, Exchange Server 2013 integration, Microsoft Exchange 2010 management, SharePoint 2016 migration consulting services, SharePoint Server 2019 design and deployment, Microsoft Teams consulting, Microsoft Skype for Business Server migration consulting, Microsoft Lync Server integration and Microsoft Office Communications Server upgrade, Microsoft Forefront TMG 2010 management and ISA Server 2006 maintenance, MS SQL Server 2019 planning and deployment consulting, MS SQL Server 2017 consulting, Microsoft SQL Server 2016 integration and programming, and SQL Server 2014 support, Systems Center Operations Manager system monitoring, Project Server and Server Online planning, SBS Server support, and Windows Essentials cloud integration.

  Progent in addition offers a wide array of online PC desktop support and troubleshooting services including Microsoft Windows 7 migration support, moving to 64-bit desktop software, configuring Office 2010, and automating desktop configuration.

• CISSP, ISSAP, and CISM Premier System Security Experts
  Progent's accredited CISSP and ISSAP security engineers can provide a variety of system protection services to bolster the protection of your UNIX, Linux, Sun Solaris, Apple Mac or Microsoft Windows environment against internal or external threats or help your business to recover rapidly following a serious breach. Security support services available from Progent include: thorough network security audits utilizing utilities such as GFI LANguard NSS, EEYE Vulnerability Scanner, and products from Solar Winds tools and Netcat; quick cleanup after malicious attacks; installing firewalls; building safe techniques for remote and mobile access; defending your messaging infrastructure from spam and DHA attacks; and instituting 24x7 network monitoring.

• Hybrid Cloud Integration
  Progent offers expert online consulting services to help businesses of any size connect their networks with popular public clouds such as Microsoft Azure and Amazon Web Services (AWS). Progent can assist your it team to plan and manage hybrid environments that can include Windows and Linux operating systems and apps in either cloud-centric solutions or in hybrid topologies that combine physical resources as well as public cloud services. To assist you to incorporate public clouds with networks, Progent offers a range of public cloud integration services that include Office 365 Exchange Online integration with on-premises Exchange, Azure hybrid cloud integration, Amazon Web Services (AWS) hybrid cloud integration support, Amazon Web Marketing Service (WMS) programming and troubleshooting, and Google Cloud planning and integration expertise. Progent has over two decades of experience providing high-level consulting support online, and Progent can make sure you complete your cloud integration initiatives quickly and within your budget.

• Call Center Support
  Progent's Call Center support alternatives for small organizations with networks based on UNIX, Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft technology include comprehensive Call Center outsourcing, Virtual Helpdesk support services, and Helpdesk process consulting. Progent's Standard Help Desk services are designed for small organizations who lack the budget to build and maintain an internal Help Desk Call Center but who want fast response from a dependable Call Center with professional phone support plus the in-depth expertise to escalate complex problems to advanced engineers.

  Progent’s shared Help Desk services allow your IT organization to split responsibilities for Help Desk support seamlessly between your in-house IT staff and Progent's large roster of veteran technical support technicians and matter experts (SMEs). Progent’s Help Desk Co-management service is a collaborative support solution based on the leading professional services automation platform for managing end-user service requests, ticket lifecycle, ownership, progress tracking, and reporting.

  Progent's Call Center consulting support can guide you in creating an effective new Help Desk Call Center or improving your existing organization, identifying or modifying Help Desk Call Center software products to meet the unique demands of your corporation, or adding occasional phone support staff to reinforce your internal Help Desk team to handle demanding events like software migrations, major upgrades, or rolling out brand new applications.

  Progent's Help Desk Call Center team of veteran network professionals offers your computer users in Parsippany New Jersey instant assistance from an efficient technical support resource with years of background delivering phone consulting and online diagnostics for networks that incorporate UNIX/Linux, Solaris, macOS and OS X, Cisco, or Microsoft technology. Progent's focus is to give the Call Center the reputation as a crucial driver of company productivity, and Progent's policy is to solve instead of simply annotate IT problems.

• Applications Support: Training, Custom Programming, and Problem Solving
  Progent's Applications Consulting Group offers online and in-depth consulting support and education in key business application areas such as ERP, MRP, custom financial systems, and Customer Relationship Management (CRM). Progent also offers consulting expertise, custom programming, and training for familiar Microsoft business applications including Microsoft CRM, Project, MS Office Word, and Microsoft Excel. To read more concerning Progent's expertise, custom programming, and training services for UNIX/Linux, Sun Solaris, macOS and OS X, or Microsoft applications, see Progent's Applications Experts Services.

  Progent's Apple Mac experts can support the imaginative facets of Macintosh systems by providing phone-based help services and training in graphics, audio, and motion video. Progent's support professionals offer expertise in a variety of Mac programs including Photoshop, Illustrator, Adobe InDesign, QuarkXPress, MOTU Digital Performer, Apple Final Cut Pro, and Adobe After Effects. Progent's Mac specialists can also assist you with specific projects such as capturing or digitizing audio/video or setting up an audio/video production studio.

  Online Network and Server Monitoring Services
  Progent can provide companies in Parsippany New Jersey online network and server monitoring services centered around MS System Center Operations Manager network monitoring, adapted by Progent for your environment so your IT maintenance is proactive and automated. By detecting looming trouble spots before they cause crashes, system monitoring can head off inconvenient and expensive information system crises. Progent can also assist with network monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Solaris, or Apple macOS and OS X environments, Microsoft Windows systems, or networks that support multiple platforms.

New York City Metro Area Contact Information:
Progent offers consulting services and onsite technical support in the Greater New York City Metro Area including Stamford, and all of New Jersey.