For small and midsize companies in Parsippany or anywhere in the state of New Jersey, Progent offers help for computer systems based on UNIX, Linux, Sun Solaris, or macOS and OS X or for networks that feature a combination of UNIX-family systems and Windows technology. Progent has provided remote troubleshooting to businesses in all 50 states in the United States. (See Progent's customer recommendations). In addition, Progent can furnish the expertise of Cisco CCIE-certified engineers for complex connectivity issues, as well as the services of CISA and CISM-accredited security consultants to help with high-level security design and business continuity preparedness.
Progent's remote support engineers represent exceptional value because they are equipped with the real-world background and the sophisticated technology to resolve most information system problems quickly. Efficient support reduces immediate costs since service calls require fewer billable minutes. Remote help also eliminates the cost of sending an engineer to your site. Your company saves additionally with incidental expenses by reducing or avoiding network downtime and associated costs due to business discontinuity, disgruntled customers and vendors, idle workers, and distracted executives.
Progent's pricing model for online support is structured to get the most out of your network support investment. Progent bills per minute for telephone-based assistance, so you are charged only for the support that you actually get. Unlike many online support organizations, Progent imposes no initialization charge or minimum job duration. Progent's per-minute granularity and clean policy for pricing avoid scenarios where quick repairs manage to end up as major invoices. Progent's penchant for handling technical issues quickly results in your business spending less money.
Progent's Online Technical Support Technologies
Through years of experience, Progent has developed a set of optimized technologies and field-proven processes which ensure the highest degree of efficiency for online consulting and troubleshooting for small business IT systems. Progent provides safe VPN support for VPN gateways from multiple leading sources such as Microsoft, Cisco, Juniper Networks, Netscreen and Watchguard. Protected VPN technology enables the experts of Progent's online support team to link to your network remotely without compromising corporate security.
Progent's sophisticated technical support reporting system stores detailed documentation of all service that Progent's customers have received. Progent's authorized service personnel have the benefit of the records of all help provided to every client by any Progent engineer. This database of problems and responses is stored as a quickly accessible support database that permits Progent's remote technical engineers to share their knowledge company-wide to make sure that the value of Progent's technical support grows daily. Progent's high-level accreditations and working relationships with important industry leaders including Cisco and Microsoft permit access to other extensive technical support knowledge bases and allow fast access to vendors' internal support staff so Progent's online service specialists are able to determine the best solutions in the least time.
Initiate Remote UNIX, Linux, Solaris, or macOS and OS X Computer Assistance from Progent
To access Progent's remote support in Parsippany or anywhere in New Jersey or to find out more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have a critical requirement for IT help, visit Immediate Urgent Support.
Remote Technical Support Services Offered Progent
Progent's phone-based consulting professionals have credentials in an extensive set of technologies. This broad scope of technical skills permits Progent's consultants to handle virtually any problem likely to take place in a small or midsize business network. Credentials earned by Progent consultants in UNIX/Linux platforms include Sun Solaris SCNA, Red Hat Certified Engineer, Red Hat Certified Technician, Apple ACSA, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco certifications awarded to Progent technical support engineers include Cisco CCIE in Routing/Switching and Security, plus Cisco Certified Network Professional, CCNA, CCSP, Voice Professional (CCVP), and Design Associate.
To support companies with mixed-operating system environments, Progent also provides the support of consultants with advanced Microsoft credentials including Microsoft Certified Systems Engineer, Desktop Support Technician, and Solution Developer (MCSD). Progent's security engineers include Certified Information Security Manager (CISM) consultants, CISSP-certified cybersecurity experts, and CISSP-ISSAP engineers.
Online technical support services available from Progent to companies in Parsippany and throughout the state of New Jersey include:
Additional Consulting Programs Offered by Progent
UNIX/Linux, Solaris, and Apple macOS and OS X Expertise
Progent's UNIX/Linux, Sun Solaris, and macOS and OS X phone-based consulting services cover a broad spectrum of information technology such as system infrastructure, email solutions, network and operational security, UNIX/Linux and Microsoft Windows coexistence, VMware technologies for server economization and easy management, and migration from legacy systems to the latest MS Windows or Linux-based solutions. Progent's group-oriented methodology for solving technical issues enables quick escalation, if necessary, to consultants with appropriate experience to tackle complex situations. This accelerates repair of critical problems, minimizes network downtime, and lowers service costs.
Progent's UNIX and Linux consultants can provide emergency online help for analyzing problems affecting UNIX/Linux networks powered by popular derivatives of UNIX such as:
Major Linux platforms for which Progent can provide expert support include:
- macOS and OS X
- IBM AIX Operating System
- HP-UX (Hewlett Packard UNIX)
- RedHat Linux
- Debian GNU/Linux
Talk to a Cisco Certified Internetwork Expert (CCIE) for Complex Network Troubleshooting
The Cisco Certified Internetwork Expert (CCIE) credential is the premier accreditation for network professionals, and indicates an individual's technical skills at the master level. Cisco CCIEs know how to deal with the most intractable issues encountered in network design, deployment, administration, protection, and troubleshooting. CCIEs can cooperate with the highest priority with Cisco's in-house engineers in isolating anomalies with IOS network administration tools and coming up with workarounds or locating program updates. CCIEs provide excellent cost-effectiveness because their deep expertise enables them to find solutions for even the most complex problems rapidly. In common instances, less seasoned service providers can wrestle for hours or days with the same problems that a Cisco-qualified CCIE can fix in a few minutes.
Few service providers make Cisco-qualified CCIEs available to support small and medium sized businesses. Progent can provide fast telephone access to a Cisco CCIE so your company can receive urgent help for serious network problems that are hurting worker productivity but are outside the comfort zone of your local IT maintenance personnel. Progent's Cisco CCIE support experts can tie into your network using sophisticated on-line troubleshooting technology to perform efficient, secure, and affordable diagnosis and remediation.
Progent's Cisco-qualified CCIEs offer expertise in all of Cisco's industry-leading family of connectivity products such as PIX Series Firewalls and ASA 5500 Series Firewalls, Catalyst Firewall Services Modules, secure broadband and integrated services (IS) routers, wireless access points and bridges, Meraki cloud-managed APs, Voice over IP (VoIP) systems, Catalyst Series switches, as well as VPN solutions.
Certified MS Windows Expertise
Progent's Microsoft-expert online support experts can deliver computer system troubleshooting and IT support for the complete line of Microsoft server products. Progent is a Microsoft Partner and can provide your company the expertise of consulting professionals who can assist your company with a broad range of technology support services including
Windows Server 2012 R2 integration,
Windows Server 2008 R2 installation,
Microsoft Exchange 2019 planning and configuration,
Microsoft Exchange Server 2016 planning and deployment, Exchange 2013 configuration,
Exchange 2010 monitoring and support,
SharePoint Server 2016 migration support,
SharePoint Server 2019 design and configuration,
Skype for Business Server planning and deployment support, Microsoft Lync Server management and Microsoft Office Communications Server upgrade, Forefront TMG administration and ISA Server maintenance, Microsoft SQL Server 2017 consulting, SQL Server 2016 integration and development, and SQL Server 2014 consulting,
Systems Center Operations Manager network monitoring,
Project Server and Server Online training,
SBS Server consulting, and
Windows Essentials cloud integration.
Progent also can deliver a broad range of remote PC desktop services including Microsoft Windows 7 migration help, preparing for to 64-bit workstation applications, configuring Microsoft Office 2010, and automating PC desktop image creation.
CISM and CISSP Premier Network Security Experts
Progent's certified CISSP, ISSAP, and CISM network security consultants can provide a variety of security solutions to improve the defenses of your UNIX/Linux, Solaris, Apple Mac or Windows network against internal or external threats or help you to recover rapidly following a serious breach. Security consulting services available from Progent include: thorough network security evaluation using tools such as GFI LANguard NSS, NMAP Port Scanner, and software from Metasploit and Netcat; rapid cleanup after malicious attacks; configuring firewalls; establishing secure mechanisms for remote and mobile access; securing your email infrastructure against viruses, spam and directory harvest attacks; and initiating 24x7 proactive monitoring.
- Hybrid Cloud Solutions
Progent can provide expert online support to help companies of all sizes integrate their networks with popular public clouds including Azure and Amazon Web Services. Progent can help you to plan and manage hybrid environments that can include Windows and Linux systems and apps in either cloud-based systems or in hybrid topologies that utilize local resources along with cloud services. To help you to integrate public cloud services with networks, Progent can provide a variety of public cloud integration support services that include Office 365 Exchange Online integration with on-premises Exchange deployments, Microsoft Azure enterprise hybrid cloud solutions, Amazon AWS hybrid cloud integration support, and Amazon Web Marketing Service (WMS) programming and troubleshooting. Progent has more than 15 years of experience delivering high-level consulting expertise remotely, and Progent can make sure you complete your cloud migration initiatives quickly and affordably.
Progent offers the services of world-class remote consulting experts for special projects that small companies frequently request. Progent's charges for longer-term consulting projects are determined based on the level of expertise of the consultants assigned. Progent's background in these important areas of information technology enables clients to execute major initiatives within budget and on time. Progent's special remote consulting solutions include:
How Your Parsippany Company Can Contact Progent's Remote Service Experts
Help Desk Call Center Expertise
Progent's Help Desk support programs for small companies with environments based on UNIX, Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft platforms include full-service Call Center outsourcing, Virtual Helpdesk services, and Help Desk process consulting. Progent's Standard Help Desk support services are designed for smaller organizations who don't have the resources to create an internal Help Desk Call Center but who want quick response from an effective Help Desk with proficient phone assistance plus the available expertise to escalate complex tasks to advanced consultants.
Progentís Help Desk sharing services allow your business to split the load for Help Desk support transparently between your IT team and Progent's nationwide pool of veteran desktop support technicians and subject matter experts. Progentís Help Desk Co-management service is an advanced service desk solution based on the top professional services automation platform for handling end-user service requests, ticket lifecycle, responsibility, progress tracking, and metrics.
Progent's Help Desk Call Center consulting services can assist you in building an effective new Help Desk or enhancing your existing one, evaluating or enhancing Help Desk software products to meet the unique needs of your business, or adding occasional online staff to work with your in-house Call Center team to deal with unusually busy scenarios like software transitions, major upgrades, or installing brand new applications.
Progent's Help Desk staff of veteran information technology experts offers your clients in Parsippany or anywhere in the state of New Jersey immediate access to a large network service group with years of experience delivering phone help and online diagnostics for networks based on UNIX/Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft components. Progent's charter is to give the Help Desk Call Center recognition as a solid enabler of company performance, and Progent's policy is to solve instead of simply record network problems.
Applications Services: Training, Development, and Integration
Progent's Applications Experts Group can supply phone-based advanced consulting expertise and education in specific application areas that include ERP, MRP, customizing accounting packages, and CRM. Progent also can deliver consulting expertise, customization, and training for popular Microsoft business applications including Microsoft CRM, Project, MS Office Word, and MS Office Excel. To read more information on Progent's consulting, custom programming, and training services for UNIX/Linux, Solaris, macOS and OS X, or Microsoft applications, refer to Progent's Applications Experts Team.
Progent's Mac experts can nurture the creative elements of Macintosh systems by providing phone-based help support and education in imaging, audio, and motion video. Progent's consultants can provide expertise in a variety of Apple Mac applications such as Photoshop, Adobe Illustrator, InDesign, QuarkXPress, Apple Logic, Apple Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's consultants can also help you with special projects like capturing or digitizing audio/video or setting up an audio/video post production facility.
Online Network Monitoring Support
Progent offers companies in Parsippany, or anywhere in the state of New Jersey, remote network monitoring support centered around Microsoft System Center Operations Manager IT infrastructure monitoring, adapted by Progent to accommodate your environment so your computer support is proactive and automated. By detecting emerging trouble spots before they cause crashes, proactive monitoring can avoid disruptive and costly information system crises. Progent can also deploy server and infrastructure monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Sun Solaris, or macOS and OS X networks, Microsoft Windows systems, or environments based on a mix of platforms.
To get in touch with Progent about urgent remote expertise with UNIX, Linux, Sun Solaris, or Apple macOS and OS X environments, visit Progent's Emergency Phone-Based Help, call 1-800-993-9400, or visit Contact Progent.
Greater New York City Metro Area Contact Information:
Progent offers consulting services and onsite technical support in the Greater New York City Metro Area including Philadelphia, Stamford, and all of New Jersey.
Progent locations in the Greater New York Metro Area
||420 Lexington Ave
New York, New York 10170
|Sales Phone: 646-727-4666
Link: New York Network Support Services
||30 Broad St
New York, New York 10004
|Sales Phone: 646-969-5696
Link: New York Network Support Services
||405 RXR Plaza
Uniondale, New York 11556
|Sales Phone: 516-214-2242
Link: Uniondale Network Support Services
||317 George Street
New Brunswick, New Jersey 08901
|Sales Phone: (973) 939-0035
Link: Edison, NJ Network Support Services
||146-B Ferry Street
Newark, New Jersey 07105
|Sales Phone: 862-373-1253
Link: Newark, NJ Network Support Services
||181 New Road
Parsippany, New Jersey 07054
|Sales Phone: 973-939-0009
Link: Parsippany, NJ Network Support Services
||2 University Plaza
Hackensack, New Jersey 07601
|Sales Phone: 562-583-3336
Link: Saddle Brook, NJ Network Support Services
||1735 Market Street
Philadelphia, Pennsylvania 19103
|Sales Phone: 267-592-4430
Link: Philadelphia, PA Network Support Services
||243 Tresser Boulevard
Stamford, Connecticut 06901
|Sales Phone: 203-989-9414
Link: Stamford, CT Network Support Services