For small businesses in Parsippany or anywhere in the state of New Jersey, Progent offers help for networks based on UNIX, Linux, Solaris, or Apple macOS and OS X or for environments that include a combination of UNIX-family systems and Microsoft Windows technology. Progent has delivered online troubleshooting to companies in every state in the United States. (See Progent's customer testimonials). Progent also can furnish the expertise of CCIE-qualified engineers for complex infrastructure problems, plus the assistance of CISSP and CISM-certified security engineers to handle advanced security design and disaster recovery planning.
Progent's online technical support engineers offer excellent value due to the fact that they are equipped with the real-world experience and the advanced tools to resolve most information system problems quickly. Efficient support lowers direct expenses because service calls accumulate a smaller number of billable consulting minutes. Online help also avoids the expense of sending a consultant to your location. Your company benefits even more with indirect costs by reducing or eliminating system outages and related costs due to business disruption, disgruntled clients, unproductive employees, and distracted executives.
Progent's billing policy for remote help is designed to get the most out of your network support dollar. Progent charges by the minute for phone consulting, so you are billed only for the services that you receive. Unlike many online service organizations, Progent asks for no service activation surcharge or minimum fees. Progent's per-minute billing unit and simple policy for billing prevent situations where quick solutions somehow end up as substantial bills. Progent's skill at dealing with technical issues quickly translates into your business spending less money.
Progent's Online Support Technologies
Through years of experience, Progent has developed a collection of customized technologies and field-tested processes which ensure the highest degree of efficiency for remote technical support and repair for small and midsize business information systems. Progent provides protected Virtual Private Network support for VPN gateways from multiple popular vendors such as Microsoft, Cisco, Juniper, Sonicwall and Watchguard. Secure VPN connectivity allows the experts of Progent's remote service group to access your system remotely without compromising system security.
Progent's powerful customer support database application maintains thorough histories for the service that Progent's clients have been provided. Progent's team service personnel have access to the history of assistance delivered to every Progent client by every consultant. This history of anomalies and fixes is stored as an easily searchable support database that permits Progent's online support experts to share their experiences company-wide to ensure that the effectiveness of Progent's support services improves daily. Progent's high-level accreditations and close associations with major technology companies including Cisco and Microsoft make available other extensive technical knowledge bases and permit fast access to vendors' internal support staff so Progent's online consulting experts are able to determine the most efficient resolutions quickly.
Initiate Online UNIX/Linux, Sun Solaris, or macOS and OS X Network Assistance from Progent
To get started with Progent's remote support in Parsippany or anywhere in New Jersey or to learn additional information about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If your company has a critical need for IT support, go to Immediate Urgent Support.
Phone-based Technical Support Services Provided by Progent
Progent's remote technical support engineers possess credentials in an extensive set of disciplines. This wide range of capability enables Progent's engineers to resolve practically any crisis likely to crop up in a small business information system. Certifications held by Progent support experts in UNIX/Linux platforms include Sun Certified Network Administrator, Red Hat RHCE, Red Hat Certified Technician, Apple ACSA, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco certifications owned by Progent service engineers include Cisco CCIE in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional (CCNP), CCNA, Security Professional, Voice Professional (CCVP), and Design Professional.
To help businesses with multi-operating system networks, Progent also provides the skills of engineers who have high-level Microsoft certifications including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Solution Developer (MCSD). Progent's security engineers include Certified Information Security Manager Engineers, CISSP network security specialists, and Information System Security Architecture Professional engineers.
Remote support services Offered by Progent to clients in Parsippany and throughout the state of New Jersey include:
Additional Support Programs Available from Progent
UNIX, Linux, Sun Solaris, and macOS and OS X Support Services
Progent's UNIX/Linux, Sun Solaris, and macOS and OS X online support services cover a broad range of computer technology such as network infrastructure, messaging systems, system and process security, UNIX and Microsoft Windows integration, VMware technologies for server economization and simplified administration, and migration from older applications to the latest Microsoft Windows or Linux-powered environments. Progent's team-based approach to resolving network issues enables fast escalation, if necessary, to consultants with task-relevant experience to handle complex situations. This expedites solutions of critical problems, minimizes lost productivity, and cuts support expense.
Progent's UNIX/Linux consultants can provide urgent online help for troubleshooting anomalies within UNIX/Linux systems based on leading variants of UNIX including:
Important Linux versions for which Progent offers expertise include:
- macOS and OS X
- Sun Solaris
- IBM AIX
- HP-UX (Hewlett Packard UNIX)
- Silicon Graphics IRIX (SGI/IRIX)
- RedHat Linux
- Debian GNU/Linux
Talk to a Cisco CCIE for Complex Network Problem Solving
The Cisco Certified Internetwork Expert certification is the premier recognition for network professionals, and certifies a person's network technology knowledge at the expert level. CCIEs can handle the most intractable issues encountered in network infrastructure planning, installation, maintenance, protection, and troubleshooting. CCIEs operate on a privileged basis with Cisco's internal support staff in isolating problems with IOS network management tools and coming up with workarounds or identifying program updates. Cisco qualified CCIEs provide exceptional cost-effectiveness since their broad expertise allows them to solve even the most complex problems quickly. In common cases, less seasoned engineers can wrestle for many hours or even days with identical problems that a Cisco CCIE can fix in minutes.
Few support firms make Cisco-qualified CCIEs accessible to help small and medium sized companies. Progent can provide quick telephone access to a Cisco-qualified CCIE so you can receive immediate help for severe network infrastructure problems that are lowering business efficiency but are outside the experience of your ordinary IT maintenance group or consultant. Progent's CCIE engineers can tie into your environment via advanced remote troubleshooting technology to provide efficient, secure, and affordable diagnosis and repair.
Progent's CCIEs can provide consulting for all of Cisco's popular selection of networking devices such as PIX 500 Series Firewalls and ASA 5500 Firewalls, Catalyst Firewall Services Module (FWSM), protected high-speed and integrated services (IS) routers, Aironet wireless access points, Cisco Meraki cloud-managed APs, Voice over IP (VoIP) phones and systems, Catalyst Series switches, plus VPN products.
Certified Microsoft Windows Support
Progent's Microsoft-expert remote service engineers offer computer system troubleshooting and IT assistance for all Microsoft server products. Progent is a Microsoft Certified Partner and can provide your business the assistance of consulting engineers who can assist your company with a broad range of platform support services such as
Windows Server 2012 R2 integration,
Windows Server 2008 R2 set up,
Microsoft Exchange 2016 planning and deployment, Microsoft Exchange Server 2013 integration,
Microsoft Exchange 2010 maintenance,
SharePoint Server 2013 design,
Microsoft Skype for Business Server migration support, Microsoft Lync Server 2013 management and Office Communications Server upgrade, Microsoft Forefront TMG 2010 management and ISA Server migration, MS SQL Server 2017 consulting, SQL Server 2016 migration and programming, and SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) resource monitoring,
Project Server planning,
Small Business Server 2011 consulting, and
Windows 2012 R2 Essentials cloud integration.
Progent in addition offers a broad range of online desktop support including Microsoft Windows 7 migration help, upgrading to 64-bit desktop applications, configuring Microsoft Office 2010, and streamlining PC desktop image creation.
CISSP and ISSAP Premier System Security Engineers
Progent's accredited CISSP, ISSAP, and CISM security engineers can provide a variety of system protection services that can improve the defenses of your UNIX/Linux, Solaris, Mac or Windows environment against assaults or help your company to recuperate rapidly after a serious penetration. Security services offered by Progent include: in depth network security analysis using tools such as GFI LANguard NSS, EEYE Vulnerability Scanner, and software from Metasploit and Nikto; fast recovery from malicious attacks; installing firewalls; building safe techniques for remote and mobile communication; securing your messaging system against viruses, spam and DHA attacks; and establishing round-the-clock network monitoring.
- Hybrid Cloud Integration
Progent offers advanced remote consulting to help businesses of all sizes connect their information networks with leading public cloud platforms including Azure and Amazon Web Services. Progent can help your it team to plan and manage hybrid ecosystems that support Windows and Linux systems and applications in both cloud-only solutions or in hybrid architectures that seamlessly combine physical resources as well as public clouds. To help you to incorporate public clouds with networks, Progent offers a variety of cloud integration support services that include Office 365 integration with on-premises Exchange, Azure enterprise hybrid cloud solutions, Amazon Web Services hybrid cloud migration, and Amazon Web Marketing Service (WMS) development and troubleshooting. Progent has over 15 years of experience providing advanced consulting support remotely, and Progent can make sure you complete your cloud migration initiatives on schedule and affordably.
Progent offers the services of seasoned remote consulting experts for contract IT projects that small businesses frequently request. Billing charges for longer-term development or consulting tasks are determined based on the qualifications of the engineers required. Progent's background in these special fields of information technology allows clients to complete major initiatives within budget and on time. Progent's special online engineering solutions include:
How Your Parsippany Business Can Contact Progent's Online Technical Support Experts
Help Desk Call Center Services
Progent's Help Desk Call Center service offerings for small businesses with environments that incorporate UNIX, Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft products include full-service Help Desk outsourcing, Virtual Helpdesk support services, and Call Center operations consulting. Progent's Help Desk outsourcing services are a convenient solution for smaller companies who lack the resources to support an internal Help Desk but who need quick response from a dependable Call Center with professional phone assistance plus the available expertise to escalate complex problems to advanced engineers.
Progentís Virtual Help Desk Call Center is intended for bigger businesses and operates as a transparent reinforcement of your established Call Center staff. Progent's Virtual Call Center can operate as an escalation resource for the toughest technical problems, or be available in those situations when your ordinary service providers are swamped.
Progent's Help Desk Call Center consulting expertise can assist you in building an efficient new Help Desk Call Center or improving your current one, evaluating or customizing Call Center software to meet the particular demands of your corporation, or adding occasional online personnel to reinforce your in-house Help Desk Call Center group during unusually busy situations such as software migrations, major updates, or rolling out brand new business software.
Progent's Help Desk staff of veteran network experts provides your computer users in Parsippany or anywhere in the state of New Jersey rapid access to an efficient network service resource with extensive experience delivering telephone-based help and remote repair service for networks that incorporate UNIX/Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft components. Progent's mission is to earn the Help Desk perception as a key contributor to company performance, and Progent's target is to resolve rather than simply track network problems.
Business Applications Support: Education, Custom Programming, and Troubleshooting
Progent's Applications Experts staff provides phone-based advanced engineering support and education in special application fields that include ERP, MRP, accounting system customization, and Customer Relationship Management (CRM). Progent also offers expertise, custom development, and education for familiar Microsoft business applications including Microsoft CRM, Microsoft Office Project, Microsoft Word, and Excel. For additional information concerning Progent's consulting, programming, and education services for UNIX/Linux, Sun Solaris, macOS and OS X, or Microsoft applications, go to Progent's Applications Experts Services.
Progent's Mac professionals can nurture the creative components of Macintosh systems by offering remote consulting support and education in imaging, audio, and motion video. Progent's support professionals offer expertise in a range of Mac creative tools including Photoshop, Illustrator, InDesign, QuarkXPress, Apple Logic, Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's Mac experts can also assist you with common projects like capturing or digitizing audio/video or integrating an audio/video post production lab.
Online Network and Server Monitoring Services
Progent offers companies in Parsippany, or anywhere in the state of New Jersey, remote network and server monitoring services based on MS Operations Manager network monitoring, adapted by Progent to fit your business so your IT maintenance is proactive and automated. By detecting possible trouble spots before they expand into downtime, remote monitoring can avoid stressful and expensive information system failures. Progent can also utilize system monitoring tools like Nagios and MRTG to troubleshoot UNIX/Linux, Sun Solaris, or Apple macOS and OS X environments, Windows networks, or systems powered by multiple platforms.
To contact Progent about emergency online help with UNIX, Linux, Sun Solaris, or macOS and OS X networks, go to Progent's Emergency Remote Support, call 1-800-993-9400, or see Contact Progent.
Greater New York City Metro Area Contact Information:
Progent offers consulting services and onsite technical support in the Greater New York City Metro Area including Philadelphia, Stamford, and all of New Jersey.
Progent locations in the Greater New York Metro Area
||420 Lexington Ave
New York, New York 10170
|Sales Phone: 646-727-4666
Link: New York Network Support Services
||30 Broad St
New York, New York 10004
|Sales Phone: 646-969-5696
Link: New York Network Support Services
||405 RXR Plaza
Uniondale, New York 11556
|Sales Phone: 516-214-2242
Link: Uniondale Network Support Services
||317 George Street
New Brunswick, New Jersey 08901
|Sales Phone: (973) 939-0035
Link: Edison, NJ Network Support Services
||146-B Ferry Street
Newark, New Jersey 07105
|Sales Phone: 862-373-1253
Link: Newark, NJ Network Support Services
||181 New Road
Parsippany, New Jersey 07054
|Sales Phone: 973-939-0009
Link: Parsippany, NJ Network Support Services
||2 University Plaza
Hackensack, New Jersey 07601
|Sales Phone: 562-583-3336
Link: Saddle Brook, NJ Network Support Services
||1735 Market Street
Philadelphia, Pennsylvania 19103
|Sales Phone: 267-592-4430
Link: Philadelphia, PA Network Support Services
||243 Tresser Boulevard
Stamford, Connecticut 06901
|Sales Phone: 203-989-9414
Link: Stamford, CT Network Support Services