For small and midsize businesses in Parsippany or anywhere in the state of New Jersey, Progent offers help for computer systems powered by UNIX or Linux or for environments that feature a mix of UNIX-family systems and Microsoft technology. Progent has delivered online support to businesses in all 50 states in the United States. (See Progent's customer recommendations). Progent also offers the expertise of Cisco CCIE engineers for complex connectivity issues, plus the assistance of CISA and CISSP-certified security consultants to help with advanced security architecture and disaster recovery planning.
Progent's online technical support engineers offer exceptional leverage due to the fact that they have the practical experience and the sophisticated tools to resolve most network issues quickly. Efficient support lowers direct expenses because solutions accumulate a smaller number of chargeable consulting minutes. Remote support also eliminates the expense of sending an engineer to your office. Your company benefits additionally with indirect expenses by minimizing or eliminating system downtime and related losses stemming from business disruption, upset clients, unproductive employees, and distracted executives.
Progent's billing policy for online support is designed to stretch your IT service investment. Progent bills per minute for phone assistance, so you are invoiced exclusively for the support that you actually get. In contrast to typical online service firms, Progent requires no service activation fee or minimum payments. Progent's per-minute billing unit and clean policy for pricing save you from scenarios where quick repairs manage to turn into large invoices. Progent's penchant for solving technical issues quickly results in your business spending less cash.
Progent's Online Service Technologies
Through years of experience, Progent has developed an array of customized tools and field-proven methodologies that permit the highest degree of effectiveness for remote engineering help and repair for small business IT systems. Progent offers safe Virtual Private Network support for gateways from multiple leading sources including Microsoft, Cisco, Juniper Networks, Netscreen and Watchguard. Secure VPN technology allows the experts of Progent's remote service group to access your environment without violating network security.
Progent's highly evolved technical support database system maintains extensive histories for all support that Progent's customers have received. Progent's team engineers have access to the details of assistance rendered to every client by every Progent engineer. This archive of problems and fixes is organized as an easily accessible proprietary knowledge base that permits Progent's online support engineers to share their knowledge company-wide to ensure that the quality of Progent's technical support grows over time. Progent's advanced accreditations and working relationships with important vendors such as Cisco and Microsoft make available additional vast support knowledge bases and allow priority response from vendors' in-house engineering staff with the result that Progent's online consulting specialists can find the best solutions quickly.
Initiate Online UNIX, Linux, Solaris, or macOS and OS X Network Assistance from Progent
To access Progent's remote support in Parsippany or anywhere in New Jersey or to find out more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for IT support, go to Immediate Urgent Support.
Remote Technical Support Services Offered Progent
Progent's online technical support engineers possess certified skills in an extensive array of technologies. This wide range of capability enables Progent's consultants to tackle virtually any crisis likely to crop up in a small or midsize company information system. Credentials earned by Progent consultants in UNIX-family platforms include Sun Certified Network Administrator, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician, Apple ACSA, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco certifications awarded to Progent technical support experts include Cisco Certified Internet Expert in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional (CCNP), Network Associate (CCNA), CCSP, CCVP, and Design Professional.
To provide assistance to clients with multi-OS networks, Progent also offers the services of consultants who have advanced Microsoft certifications such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Solution Developer (MCSD). Progent's security experts include Certified Information Security Manager (CISM) consultants, CISSP network security experts, and CISSP-ISSAP engineers.
Remote technical services Offered by Progent to customers in Parsippany and anywhere in the state of New Jersey include:
Additional Support Programs Offered by Progent
UNIX, Linux, Solaris, and macOS and OS X Support Services
Progent's UNIX, Linux, Solaris, and macOS and OS X online support services address a broad array of computer technology including system architecture, messaging solutions, network and process security, UNIX and Windows coexistence, VMware technologies for server hardware consolidation and easy administration, and migration from older applications to the latest Microsoft Windows or Linux-based solutions. Progent's team-based approach to solving technical issues enables fast escalation, when required, to consultants with appropriate experience to tackle challenging scenarios. This expedites solutions of urgent problems, minimizes network downtime, and cuts service costs.
Progent's UNIX and Linux consultants can offer emergency remote help for analyzing problems affecting UNIX/Linux networks powered by popular versions of UNIX including:
Important Linux variants for which Progent can provide expertise include:
- RedHat Linux
- SUSE Linux
- Debian GNU/Linux
Contact a Cisco CCIE for Complex Infrastructure Problem Solving
The Cisco Certified Internetwork Expert (CCIE) certification is the premier accreditation for network consultants, and certifies a consultant's networking knowledge at the master level. CCIEs know how to deal with even the most intractable challenges surrounding network infrastructure planning, deployment, maintenance, protection, and problem solving. Cisco CCIEs work closely with Cisco's internal product support engineers in isolating anomalies with Cisco IOS Software network administration tools and developing workarounds or locating software patches. CCIEs are an excellent value since their deep expertise allows them to resolve even the most complex problems quickly. In common instances, less experienced engineers can struggle for hours or even days with identical tasks that a Cisco-qualified CCIE can dispose of in a few minutes.
Few service providers make Cisco-qualified CCIEs available to help small and medium sized businesses. Progent can provide quick telephone contact with a CCIE so you can receive immediate assistance for complex network issues that are crippling worker efficiency but are not within the scope of your regular IT service group or consultant. Progent's Cisco-qualified CCIE consultants can interface to your network by means of sophisticated on-line support technology to provide quick, safe, and economical analysis and remediation.
Progent's Cisco-qualified CCIEs offer assistance with the entire range of Cisco's market leading family of networking devices such as PIX 500 Series Firewalls and ASA 5500 Firewalls, the Catalyst Firewall Services Modules, secure broadband and integrated services (IS) routers, wireless access points, Cisco Meraki cloud-managed access points, wired and wireless Voice systems, Catalyst Series switches, as well as Virtual Private Network (VPN) technology.
Authorized MS Windows Experts
Progent's Microsoft-premier remote support engineers can provide computer problem solving and IT assistance for all Microsoft server technologies. Progent is a Microsoft Certified Partner and can provide your company the expertise of consulting professionals who can help your company with a broad variety of platform support including
Windows Server 2012 R2 integration,
Windows Server 2008 installation,
Microsoft Exchange 2019 Server deployment,
MS Exchange Server 2016 planning and deployment, Exchange Server 2013 consulting,
Exchange 2010 maintenance,
SharePoint Server 2016 migration expertise,
SharePoint Server 2019 planning and integration,
Microsoft Skype for Business planning and deployment consulting, Microsoft Lync Server integration and Office Communications Server 2007 upgrade, Forefront TMG administration and ISA Server 2006 maintenance, Microsoft SQL Server 2019 planning and deployment consulting, Microsoft SQL Server 2017 consulting, Microsoft SQL Server 2016 migration and development, and SQL Server 2014 consulting,
Systems Center Operations Manager resource monitoring,
Project Server and Server Online planning,
Small Business Server 2011 support, and
Windows Essentials cloud integration.
Progent in addition can deliver a wide range of remote PC desktop support services including Windows 7 migration, moving to 64-bit desktop applications, integrating Office 2010, and streamlining Business Desktop Deployment.
CISM and CISSP Certified System Security Consultants
Progent's certified CISSP and ISSAP security engineers can provide a variety of system protection services that can bolster the defenses of your UNIX, Linux, Solaris, Mac or Microsoft Windows network against attacks or help your business to clean up quickly after a damaging penetration. Security support services available from Progent include: thorough network security evaluation using tools such as GFI LANguard, AMAP Application Scanner, and products from Metasploit and Nikto; quick recovery from virus and worm attacks; setting up firewalls; designing safe architectures for remote and mobile communication; guarding your email system from spam and directory harvest attacks; and establishing round-the-clock network monitoring.
- Hybrid Cloud Integration
Progent offers advanced remote support services to help businesses of all sizes integrate their IT infrastructure with leading public cloud platforms including Azure and Amazon Web Services. Progent can assist you to plan and manage hybrid environments that can include Windows and Linux operating systems and apps in either cloud-based systems or in hybrid network models that seamlessly combine on-premises resources as well as public cloud services. To help you to integrate public clouds with networks, Progent offers a range of public cloud integration support services that include Office 365 integration solutions with on-premises Exchange deployments, Azure hybrid cloud solutions, Amazon Web Services hybrid cloud migration, Amazon Web Marketing Service (WMS) development and debugging, and Google Cloud integration consulting. Progent has more than two decades of background providing advanced consulting services remotely, and Progent can make sure you successfully carry out your cloud migration initiatives on schedule and affordably.
Progent can provide the skills of seasoned online consulting professionals for contract projects that small companies often request. Billing charges for longer-term consulting tasks are set based on the qualifications of the engineers involved. Progent's background in these special fields of computer technology allows customers to execute critical projects within budget and on schedule. Progent's special remote engineering services include:
How Your Parsippany Company Can Contact Progent's Remote Technical Support Experts
Help Desk Call Center Support
Progent's Call Center support alternatives for small businesses with environments that incorporate UNIX/Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft products include full-service Call Center outsourcing, Virtual Helpdesk services, and Call Center operations consulting. Progent's Standard Call Center services are ideal for smaller companies who lack the resources to build and maintain an internal Call Center but who need quick response from a dependable Call Center with proficient telephone assistance plus the technical depth to escalate the most challenging problems to advanced engineers.
Progentís shared Help Desk services make it possible for your IT organization to share responsibilities for Help Desk support transparently between your in-house IT staff and Progent's nationwide pool of certified technical support technicians and matter experts (SMEs). Progentís shared Help Desk service is an advanced support solution based on the leading PSA platform for managing end-user service requests, ticket lifecycle, accountability, status tracking, and reporting.
Progent's Help Desk Call Center consulting services can assist you in creating an efficient new Help Desk or enhancing your current organization, selecting or customizing Call Center software to address the special requirements of your business, or adding temporary online staff to reinforce your internal Help Desk resources to handle unusually busy scenarios such as software transitions, mass updates, or rolling out new applications.
Progent's Call Center team of veteran information technology consultants gives your customers in Parsippany or anywhere in the state of New Jersey fast contact with a large support resource with extensive background delivering phone help and online troubleshooting for computer environments powered by UNIX, Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft products. Progent's concentration is to give the Help Desk Call Center the reputation as a significant contributor to company efficiency, and Progent's goal is to fix rather than merely annotate network problems.
Applications Support: Education, Custom Programming, and Troubleshooting
Progent's Applications Consulting Group provides phone-based advanced engineering expertise and education in special application areas including ERP, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management (CRM). Progent also can deliver expertise, customization, and education for familiar Microsoft applications including CRM, Office Project, Microsoft Word, and MS Excel. To find out additional information about Progent's expertise, custom development, and education offerings for UNIX, Linux, Solaris, Apple macOS and OS X, or Microsoft applications, refer to Progent's Business Application Experts Team.
Progent's Mac professionals can nurture the artistic components of Mac computing by delivering phone-based help services and training in graphics, sound, and video. Progent's consultants can provide help in a large selection of Macintosh applications including Adobe Photoshop, Illustrator, InDesign, QuarkXPress, MOTU Digital Performer, Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's consultants can also help you with common procedures like scanning or digitizing audio/video or establishing an audio/video production facility.
Online Network Monitoring Services
Progent offers businesses in Parsippany, or anywhere in the state of New Jersey, remote network monitoring support powered by MS Operations Manager IT infrastructure monitoring and reporting, customized by Progent to suit your business so your IT support is proactive rather than reactive. By spotting looming trouble spots before they result in full-scale emergencies, proactive monitoring can ward off inconvenient and expensive information system failures. Progent can also use system monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Sun Solaris, or macOS and OS X networks, Microsoft networks, or systems based on a combination of OS platforms.
To get in touch with Progent about emergency remote assistance with UNIX/Linux, Sun Solaris, or macOS and OS X networks, go to Progent's Urgent Phone-Based Support, telephone 1-800-993-9400, or go to Contact Progent.
New York City Metro Area Contact Information:
Progent offers consulting services and onsite technical support in the Greater New York City Metro Area including Stamford, and all of New Jersey.
Progent locations in New York City Metro Area
||317 George Street, 3rd Floor
New Brunswick, NJ 08901
||Edison Network Support Services
||30 Broad St, 23rd Floor
New York City, NY 10004
||Lower Manhattan Network Support Services
||420 Lexington Ave
New York City, NY 10170
||Midtown Manhattan Network Support Services
||146-B Ferry Street
Newark, NJ 07105
||Newark Network Support Services
||181 New Road, Suite 304
Parsippany, NJ 07054
||Parsippany Network Support Services
||2 University Plaza, Suite 100
Hackensack, NJ 07601
||Saddle Brook Network Support Services
||243 Tresser Boulevard, Penthouse
Stamford, CT 06901
||Stamford Network Support Services
||405 RXR Plaza
Uniondale, NY 11556
||Uniondale Network Support Services