Immediate Phone Technical Support for Parsippany New Jersey UNIX or Linux SystemsFor small and midsize businesses located in Parsippany New Jersey, Progent provides technical support for computer systems based on UNIX or Linux or for networks that include a combination of UNIX and Microsoft technology. Progent has provided online troubleshooting to companies in every state in the United States. (See Progent's client recommendations). Progent also offers the consultation Cisco CCIE network specialists for challenging connectivity issues, as well as the assistance of CISSP-accredited security engineers to help with high-level security design and business continuity preparedness.

Progent's remote technical support services represent exceptional value because they have the practical background and the sophisticated tools to resolve most network problems quickly. This lowers direct expenses because service calls require a smaller number of chargeable minutes. Remote help also avoids the expense of sending an engineer to your office. Your company saves even more in indirect costs by reducing or avoiding system outages and associated costs resulting from business disruption, disgruntled customers and vendors, unproductive employees, and de-focused executives.

Progent's billing policy for remote support is designed to maximize the impact of your IT service investment. Progent charges by the minute for phone assistance, so you pay only for the services that you receive. Unlike typical online service firms, Progent asks for no service activation fee or minimum payments. Progent's one-minute billing unit and simple model for pricing save you from situations where quick solutions manage to turn into large invoices. Progent's skill at solving technical issues quickly results in your business conserving money.

Progent's Online Support Technologies
Through years of experience, Progent has refined an array of customized technologies and field-proven methodologies which ensure the maximum level of effectiveness for online engineering help and troubleshooting for small and midsize company computer networks. Progent provides protected VPN support for gateways from multiple popular sources including Microsoft, Cisco, Juniper Networks, Netscreen and Watchguard. Protected VPN connectivity permits the staff of Progent's Technical Response Center to connect to your company's network remotely without violating system security.

Progent's powerful customer support reporting application includes thorough histories describing all service that Progent's clients have received. Progent's authorized consultants have access to the records of all help provided to each Progent customer by every engineer. This archive of anomalies and repairs is stored as a conveniently exploitable internal database that enables Progent's online support experts to share their experiences with the whole team to ensure that the value of Progent's support improves over time. Progent's advanced accreditations and close associations with key technology companies such as Cisco and Microsoft make available other extensive technical support databases and permit priority access to vendors' in-house product engineers so Progent's online service specialists are able to arrive at the most efficient solutions promptly.

Start Receiving Remote UNIX/Linux, Solaris, or Apple macOS and OS X Computer Help from Progent
To access Progent's phone support in Parsippany New Jersey or to find out more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If your company has a critical need for network help, go to Immediate Emergency Support.

Phone-based Support Services Provided by Progent
Progent's online network support experts offer certified skills in an extensive array of products and technologies. This broad scope of IT skills permits Progent's engineers to address practically any emergency likely to take place in a small company network. Credentials held by Progent consultants in UNIX-family technologies include Sun SCNA and SCSA for Solaris, Red Hat Certified Engineer (RHCE), Red Hat RHCT, Apple ACSA, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco credentials earned by Progent technical support engineers include Cisco CCIE in Routing/Switching and Security, plus Cisco Certified Network Professional, Network Associate, Security Professional, Voice Professional (CCVP), and Design Associate.

To help clients with multi-platform environments, Progent also provides the skills of consultants who have high-level Microsoft certifications such as Microsoft Certified Systems Engineer, Desktop Support Technician, and Application Developer (MCAD). Progent's security engineers include Certified Information Security Manager (CISM) consultants, CISSP network security specialists, and Information System Security Architecture Professional consultants.

Remote support provided by Progent to small businesses in Parsippany include:

  • UNIX, Linux, Solaris, and macOS and OS X Expertise
    Progent's UNIX/Linux, Solaris, and Apple macOS and OS X online consulting services cover a wide range of computer technology such as system infrastructure, messaging systems, system and operational security, UNIX and Windows integration, VMware technologies for server consolidation and simplified management, and transitioning from older applications to the latest Windows or Linux-powered environments. Progent's team-oriented methodology for resolving technical issues promotes quick escalation, if necessary, to engineers with task-relevant expertise to tackle complex situations. This accelerates solutions of urgent problems, minimizes network downtime, and cuts support costs.

    Progent's UNIX and Linux support engineers can provide urgent phone-based help for resolving anomalies within UNIX, Linux, or Solaris networks based on popular derivatives of UNIX including:

    • macOS and OS X
    • Solaris
    • IBM AIX Operating System
    • HP-UX (Hewlett Packard UNIX)
    • Berkeley UNIX (BSD)
    • SCO
    • Silicon Graphics IRIX (SGI/IRIX)
    Important Linux variants for which Progent offers expert support include:
    • RedHat
    • SUSE Linux
    • Debian-GNU
    • Slackware

  • Talk to a Cisco Certified Internetwork Expert for High-level Infrastructure Problem Solving
    Cisco Infrastructure Consultants for Parsippany New JerseyThe Cisco Certified Internetwork Expert (CCIE) certification is the premier accreditation for networking engineers, and validates a person's network technology skills at the master level. Cisco CCIEs know how to deal with the most stubborn problems associated with network infrastructure design, installation, administration, protection, and repair. Cisco qualified CCIEs can cooperate with the highest priority with Cisco's internal support staff in analyzing anomalies with IOS network management tools and developing workarounds or locating program patches. Cisco CCIEs offer excellent cost-effectiveness since their deep expertise enables them to resolve the most complex problems rapidly. In common instances, less qualified consultants can struggle for hours or even days with the same tasks that a Cisco-qualified CCIE can resolve in minutes. Few service firms make Cisco-qualified CCIEs available to support small and medium sized companies. Progent can provide fast telephone access to a CCIE so you can receive urgent support for complex network infrastructure problems that are lowering business productivity but are not within the scope of your regular computer support personnel. Progent's Cisco CCIE consultants can interface to your network by means of sophisticated on-line support tools to perform fast, secure, and affordable analysis and repair. Progent's Cisco-qualified CCIEs can provide assistance with the complete line of Cisco's top-selling selection of infrastructure appliances including PIX 500 Firewalls and ASA 5500 Series Firewalls, the Catalyst FWSM modules, secure high-speed and integrated services (IS) routers, wireless access points, Cisco Meraki cloud-managed access points, VoIP phones and systems, Catalyst Series switches, plus Virtual Private Network (VPN) technology.

  • Authorized MS Windows Experts
    MS Windows Experts for Parsippany New JerseyProgent's Microsoft-expert online service engineers can deliver network troubleshooting and consulting help for the complete line of Microsoft server platforms. Progent is a Microsoft Partner and can offer your organization the assistance of support engineers who can assist you with a wide variety of platform support including Windows Server 2012 R2 planning and deployment, Windows Server 2008 R2 set up, Microsoft Exchange Server 2019 deployment, Microsoft Exchange 2016 Server migration, Exchange Server 2013 integration, Microsoft Exchange 2010 management, SharePoint 2016 migration consulting services, SharePoint Server 2019 design and deployment, Microsoft Teams consulting, Microsoft Skype for Business Server migration consulting, Microsoft Lync Server integration and Microsoft Office Communications Server upgrade, Microsoft Forefront TMG 2010 management and ISA Server 2006 maintenance, MS SQL Server 2019 planning and deployment consulting, MS SQL Server 2017 consulting, Microsoft SQL Server 2016 integration and programming, and SQL Server 2014 support, Systems Center Operations Manager system monitoring, Project Server and Server Online planning, SBS Server support, and Windows Essentials cloud integration.

    Progent in addition offers a wide array of online PC desktop support and troubleshooting services including Microsoft Windows 7 migration support, moving to 64-bit desktop software, configuring Office 2010, and automating desktop configuration.

  • CISSP, ISSAP, and CISM Premier System Security Experts
    CISSP Premier System Security Consultants for Parsippany New JerseyProgent's accredited CISSP and ISSAP security engineers can provide a variety of system protection services to bolster the protection of your UNIX, Linux, Sun Solaris, Apple Mac or Microsoft Windows environment against internal or external threats or help your business to recover rapidly following a serious breach. Security support services available from Progent include: thorough network security audits utilizing utilities such as GFI LANguard NSS, EEYE Vulnerability Scanner, and products from Solar Winds tools and Netcat; quick cleanup after malicious attacks; installing firewalls; building safe techniques for remote and mobile access; defending your messaging infrastructure from spam and DHA attacks; and instituting 24x7 network monitoring.

  • Hybrid Cloud Integration
    Azure Integration ConsultantsProgent offers expert online consulting services to help businesses of any size connect their networks with popular public clouds such as Microsoft Azure and Amazon Web Services (AWS). Progent can assist your it team to plan and manage hybrid environments that can include Windows and Linux operating systems and apps in either cloud-centric solutions or in hybrid topologies that combine physical resources as well as public cloud services. To assist you to incorporate public clouds with networks, Progent offers a range of public cloud integration services that include Office 365 Exchange Online integration with on-premises Exchange, Azure hybrid cloud integration, Amazon Web Services (AWS) hybrid cloud integration support, Amazon Web Marketing Service (WMS) programming and troubleshooting, and Google Cloud planning and integration expertise. Progent has over two decades of experience providing high-level consulting support online, and Progent can make sure you complete your cloud integration initiatives quickly and within your budget.
Special Consulting Programs Available from Progent
Progent can provide the services of seasoned remote consulting professionals for special IT projects that small businesses frequently request. Progent's rates for ongoing consulting projects are set based on the level of expertise of the consultants involved. Progent's background in these special fields of computer technology allows customers to complete major projects economically and on time. Progent's project-based online consulting services include:
  • Call Center Support
    Progent's Call Center support alternatives for small organizations with networks based on UNIX, Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft technology include comprehensive Call Center outsourcing, Virtual Helpdesk support services, and Helpdesk process consulting. Progent's Standard Help Desk services are designed for small organizations who lack the budget to build and maintain an internal Help Desk Call Center but who want fast response from a dependable Call Center with professional phone support plus the in-depth expertise to escalate complex problems to advanced engineers.

    Progentís shared Help Desk services allow your IT organization to split responsibilities for Help Desk support seamlessly between your in-house IT staff and Progent's large roster of veteran technical support technicians and matter experts (SMEs). Progentís Help Desk Co-management service is a collaborative support solution based on the leading professional services automation platform for managing end-user service requests, ticket lifecycle, ownership, progress tracking, and reporting.

    Progent's Call Center consulting support can guide you in creating an effective new Help Desk Call Center or improving your existing organization, identifying or modifying Help Desk Call Center software products to meet the unique demands of your corporation, or adding occasional phone support staff to reinforce your internal Help Desk team to handle demanding events like software migrations, major upgrades, or rolling out brand new applications.

    Progent's Help Desk Call Center team of veteran network professionals offers your computer users in Parsippany New Jersey instant assistance from an efficient technical support resource with years of background delivering phone consulting and online diagnostics for networks that incorporate UNIX/Linux, Solaris, macOS and OS X, Cisco, or Microsoft technology. Progent's focus is to give the Call Center the reputation as a crucial driver of company productivity, and Progent's policy is to solve instead of simply annotate IT problems.

  • Applications Support: Training, Custom Programming, and Problem Solving
    Progent's Applications Consulting Group offers online and in-depth consulting support and education in key business application areas such as ERP, MRP, custom financial systems, and Customer Relationship Management (CRM). Progent also offers consulting expertise, custom programming, and training for familiar Microsoft business applications including Microsoft CRM, Project, MS Office Word, and Microsoft Excel. To read more concerning Progent's expertise, custom programming, and training services for UNIX/Linux, Sun Solaris, macOS and OS X, or Microsoft applications, see Progent's Applications Experts Services.

    Progent's Apple Mac experts can support the imaginative facets of Macintosh systems by providing phone-based help services and training in graphics, audio, and motion video. Progent's support professionals offer expertise in a variety of Mac programs including Photoshop, Illustrator, Adobe InDesign, QuarkXPress, MOTU Digital Performer, Apple Final Cut Pro, and Adobe After Effects. Progent's Mac specialists can also assist you with specific projects such as capturing or digitizing audio/video or setting up an audio/video production studio.

    Online Network and Server Monitoring Services
    Progent can provide companies in Parsippany New Jersey online network and server monitoring services centered around MS System Center Operations Manager network monitoring, adapted by Progent for your environment so your IT maintenance is proactive and automated. By detecting looming trouble spots before they cause crashes, system monitoring can head off inconvenient and expensive information system crises. Progent can also assist with network monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Solaris, or Apple macOS and OS X environments, Microsoft Windows systems, or networks that support multiple platforms.

How Your Parsippany New Jersey Business Can Contact Progent's Remote Support Experts
To get in touch with Progent about urgent phone-based assistance with UNIX, Linux, Solaris, or Apple macOS and OS X environments, visit Progent's Emergency Remote Support, phone 1-800-993-9400, or visit Contact Progent.

New York City Metro Area Contact Information:
Progent offers consulting services and onsite technical support in the Greater New York City Metro Area including Stamford, and all of New Jersey.

Onsite IT Consulting
Progent locations in New York City Metro Area

City Address Phone Link
Brooklyn Flatbush Avenue Executive Center, 495 Flatbush Avenue
Brooklyn, NY 11225
United States
(917) 781-0096 Brooklyn Network Support Services
Edison 3001 Woodbridge Avenue
Edison, NJ 08837
United States
(973) 939-0035 Edison Network Support Services
Jersey City 111 Town Square Place, Suite 1203
Jersey City, NJ 07302
United States
(201) 839-3400 Jersey City Network Support Services
Lower Manhattan 30 Broad St, 23rd Floor
New York City, NY 10004
United States
(646) 969-5696 Lower Manhattan Network Support Services
Midtown Manhattan 420 Lexington Ave
New York City, NY 10170
United States
(646) 727-4666 Midtown Manhattan Network Support Services
Newark 146-B Ferry Street
Newark, NJ 07105
United States
(862) 373-1253 Newark Network Support Services
Parsippany 181 New Road, Suite 304
Parsippany, NJ 07054
United States
(973) 939-0009 Parsippany Network Support Services
Saddle Brook Park 80 West
Saddle Brook, NJ 07663
United States
(562) 583-3336 Saddle Brook Network Support Services
Uniondale 405 RXR Plaza
Uniondale, NY 11556
United States
(224) 534-2088 Uniondale Network Support Services
Yonkers 73 Market Street, 3rd Floor
Yonkers, NY 10710
United States
(914) 662-8006 Yonkers Network Support Services

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    Exchange 2013 incorporates significant improvements to the capabilities of Exchange Server 2010 and delivers important new features as well as a redesigned structure. These enhancements affect vital IT areas such as manageability, high availability (HA), security and compliance, cost of ownership, teamwork, expandability, performance, cross-version interoperability, and productivity. Progent's Microsoft-certified Exchange 2013 consultants can assist your organization to evaluate the potential advantages of migrating to Exchange 2013, design an efficient validation and rollout strategy, and educate your IT staff to maintain your Exchange Server 2013 environment. Progent also offers ongoing remote consulting and management services for Microsoft Exchange 2013.

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    Progentís high availability network consultants offer non-stop computing consulting, disaster recovery planning, system load balancing, 24x7 interoffice connectivity, non-stop Internet connection design, fault-tolerant data center services, and other 24x7 operations consulting to help your small business configure a 24x7 network for strategic applications. Progent possesses the knowledge and experience to design affordable, 24x7 systems by utilizing the expanding suite of Microsoft Windows Cluster servers such as Windows 2003 Cluster Server, SQL Server Cluster, and Exchange Cluster Server. Progentís Microsoft and Cisco authorized engineers can show you how to you design a high-availability mutli-location network with a fully redundant Internet connection and intelligent system load balancing.

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    Progent's Juniper-certified network engineers can help you utilize Junos OS and the Junos platform of network management applications to configure, administer, and monitor Junos-powered devices; migrate to the Junos OS operating system from other Juniper software platforms such as ScreenOS; and upgrade your Juniper routers, switches, and gateways to the latest version of Junos OS.

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    Progent's Mac support engineers can help you with a broad range of system foundation areas such as system architecture, remote and mobile access, internetwork communication, protection, and new technologies such as Voice over IP and fast wireless connectivity. For business networks based solely on Mac OS X or for environments incorporating a mix of Mac, Linux/UNIX and Windows powered servers and workstations, Progent has the knowledge and depth to handle the complexity of designing, integrating, and maintaining a network architecture that is robust, safe, efficient and supportive of your business objectives. Progent can help you configure Appleís Xserve enterprise servers, Apple's Xserve RAID fault-tolerant storage products, and Xsan storage area network solution. Progent can also give you access to certified experts to help you with Cisco routers and switches.

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    Microsoft allows you to create transparent hybrid ecosystems that integrate Office 365 Exchange Online and on-premises Exchange deployments. This allows you to have some Exchange mailboxes located on your corporate datacenter or private cloud and other mailboxes resident on Office 365. Progent's Microsoft-certified consulting team can assist you with any phase of designing, integrating and troubleshooting your hybrid Office 365 Exchange Online solution. Progent's Exchange consultants can deliver occasional support to help you resolve challenging technical issues and also can provide comprehensive project management outsourcing or co-sourcing to make sure your hybrid Office 365/Exchange solution is carried out on time and within budget.

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    Progent's Cisco CCIE-certified IP phone and video IP phone experts can assist your business to configure, maintain, and debug Cisco IP phones, video IP phones and wireless IP handsets. Progent offers support for all versions of Cisco's IP phones from legacy Voice over IP devices to the newest media phones. Progent's IP telephony experts can also assist your organization to integrate your IP phones with Unified CM, originally known as CallManager, or with Cisco Unified Communications Manager Express to build a an advanced IP-PBX ecosystem for unified messaging and company-wide collaboration. Progent can also assist you to install Cisco Unified CM apps such as Cisco Unified CM IM and Presence Jabber, Cisco Unity Express for voicemail, Mobile Connect for Single Number Reach (SNR, and Unified Contact Center Enterprise (Unified CCE) for creating a highly automated customer contact solution. Progent can deliver expertise with all aspects of Cisco IP Phone integration including reviewing dial plans, setting up SIP gateways, deploying ISR routers with CUBE internetworking support, and designing UCS server clustering and Cisco Survivable Remote Site Telephony (SRST) solutions for survivability.

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    Progent's Microsoft-certified Windows 2000 Server experts can provide network support and IT consulting services for the complete family of Microsoft .NET Enterprise Servers, Windows Server 2000, and Microsoft Windows 2003 Server. Progent's Microsoft Windows Server 2000 configuration, update, and support services include system design, deployment, project management, on-site and remote support, Call Center outsourcing, expert security consulting, turn-key outsourcing, and economical co-sourcing.

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    Progent provides fault tolerant load balancing consulting that addresses network load balancing, load balanced applications, LAN/WAN backbone routing, and content delivery technology including F5 Networks 3DNS. non-stop load balancing providers for which Progent can provide consulting expertise include Microsoft Windows Server 2003 Network Load Balancing Manager, Citrix Metaframe and Presentation Server, Cisco CSS, Cisco Content Distribution Manager and LocalDirector 400 series, and F5 Networks 3-DNS.

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    Progent's ISSAP Premier security consultants, or Information Systems Security Architecture Professionals, are experts who have been awarded ISSAP status as a result of thorough testing and significant work with network security design. ISSAP security experts have comprehensive knowledge of access control mechanisms and methodologies, telecommunications and network security, cryptography, needs evaluation, business continuity planning (BCP) and disaster recovery planning (DRP), and physical security. Progent's ISSAP-certified security experts can help your company with all aspects of architecture security.

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    Progent's Apple Mac consultants can promote the creative facets of Macintosh computing by offering help services and education in graphics, sound, and video. Progent's support professionals offer help in a variety of Mac applications such as Photoshop, Adobe Illustrator, InDesign, QuarkXPress, Apple Logic, MOTU Digital Performer, Digidesign Pro Tools, Apple Final Cut Pro, Apple Motion, and Adobe After Effects. Progent can also help you with specific projects such as scanning or digitizing audio or video or setting up an audio/video production studio.

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  • Exchange 2013 Server Configuration
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    Microsoft Exchange 2013 includes major enhancements to the capabilities of Microsoft Exchange 2010 and introduces powerful new features as well as a revamped architecture. These improvements affect vital IT areas including ease of administration, availability, compliance, operational costs, collaboration, scalability, throughput, cross-version interoperability, and productivity. Progent's Microsoft-certified Exchange Server 2013 consulting professionals can assist your organization to understand the potential business benefits of upgrading to Exchange 2013, create a cost-effective test and deployment strategy, and train your IT team to manage your Exchange 2013 environment. Progent can also provide ongoing online support and management services for Microsoft Exchange Server 2013.

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  • Exchange 2013 DLP Consultants
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    Microsoft Exchange Server 2013 incorporates major enhancements to the capabilities of its predecessor Microsoft Exchange 2010 and introduces important innovations plus a redesigned architecture. These enhancements affect key areas including manageability, availability, security, operational costs, collaboration, expandability, throughput, compatibility, and the user experience. Progent's certified Exchange Server 2013 consultants can assist your organization to understand the potential business benefits of migrating to Exchange Server 2013, create an efficient test and rollout plan, and educate your IT staff to manage your Microsoft Exchange Server 2013 solution. Progent can also provide affordable remote support and management for Exchange 2013.

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    System Center Configuration Manager automates application and device provisioning across multiple sites, simplifies compliance settings management, inventories network assets, protects against company data leakage, provides health monitoring, enables safe end-user self service, and offers a common point of control for managing multi-operating system ecosystems running on-prem, cloud, or hybrid deployment architectures. Progent's Microsoft-certified SCCM consulting team and Azure cloud integration specialists can help you with any aspect of planning, implementing, operating and repairing a SCCM solution for local, cloud-based, or hybrid networks.

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    Progentís National Support Center offers nationwide remote support for Windows and Cisco-based small office information networks. Progent's Microsoft and Cisco-Certified support professionals offer phone help and remote direct computer connection to isolate and repair technical problems rapidly and economically. The breadth of technical expertise available from Progent's staff of nationwide support engineers makes it possible to escalate even the toughest problems to appropriate specialists as required.

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    Progent's wireless site survey services help you to plan, implement and debug a Wi-Fi network adapted to your facilities, offering your business a WLAN that delivers the reception, speed, capacity, Quality of Service, data protection, and roaming capability your company needs. Wireless survey services from Progent include online predictive modeling for designing a wireless network and onsite site survey services for validating, tuning, and debugging a functioning wireless LAN.

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