Fast Online Technical Support for Parsippany New Jersey IT Networks
Urgent Phone Consulting for Parsippany NetworksFor organizations located in Parsippany New Jersey, Progent offers online technical support for computer systems based on Microsoft, Cisco, Apple macOS and OS X, or Linux/UNIX platforms. Progent's Microsoft Premier professionals have delivered remote support to companies in all 50 states in the U.S. (See recommendations from Progent's clients.) Progent also can furnish the expertise of Cisco CCIE-certified engineers to help with complex infrastructure issues, as well as the services of CISSP-certified cybersecurity experts to help with high-level security design and troubleshooting issues.

Progent's online support experts offer excellent value due to the fact that they have the real-world background and have access to the advanced technology necessary to resolve the majority of information system problems rapidly. This reduces immediate expenses since solutions use up minimal billable minutes. Online support also avoids the cost of dispatching a consultant to your location. Your organization saves additionally in indirect costs by reducing or avoiding system downtime and associated costs resulting from business disruption, upset customers and vendors, unproductive employees, and de-focused executives. Progent's advanced remote technical support experience is especially helpful in environments that are dependent on public clouds for vital network infrastructure or software such as Azure, Office 365 Exchange Online, Amazon Web Service, Google Cloud Platform, or where onsite IT support may not be useful.

Progent's pricing model for online help is structured to stretch your IT service dollar. Progent bills on a per-minute basis for phone consulting, so you are billed exclusively for the support that you actually get. Unlike typical remote support organizations, Progent asks for no service activation charge or minimum job duration. Progent's one-minute granularity and clean model for pricing eliminate scenarios where quick repairs somehow turn into major invoices. Progent's skill at handling technical issues quickly means you saves cash.

Progent's Online Consulting and Technical Support Expertise
Through years of experience, Progent has fine tuned a set of optimized tools and field-proven methodologies that promote the highest degree of efficiency for remote technical support and repair for computer systems of all sizes. Progent provides safe VPN support for gateways from multiple leading vendors such as Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN access permits the consultants of Progent's Technical Response Center to access your company's network without violating corporate security.

Progent's advanced customer support reporting system stores extensive histories of all service that Progent's customers have been provided. Progent's staff service personnel have the benefit of the history of all help delivered to each Progent customer by any consultant. This database of problems and solutions is organized as a conveniently retrievable support database that allows Progent's online support professionals to communicate their knowledge with the whole team to make sure that the efficiency of Progent's support improves over time. Progent's advanced accreditations and close associations with key vendors such as Cisco and Microsoft make available additional vast support databases and allow quick access to vendors' internal support staff so Progent's remote service specialists are able to find the most efficient solutions in the least time.

Online technical services provided by Progent to customers in Parsippany New Jersey include:

Progent's ProSight Fixed-price Managed Services for Small and Mid-size Organizations
Progent provides a family of affordable, flat-rate services designed to enable small and mid-size businesses to benefit from the same cutting-edge technology deployed by some of the world's leading enterprises. Progent's ProSight line of network management outsourcing services covers all key facets of information technology such as email content filtering, threat defense based on machine leaning, automated backup and disaster recovery, network infrastructure monitoring and management, virtual server cloud hosting, and IT asset documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection (EPP) service that incorporates cutting edge behavior machine learning technology to guard endpoint devices and servers and VMs against new malware attacks like ransomware and email phishing, which easily escape traditional signature-matching AV products. ProSight ASM safeguards local and cloud-based resources and provides a single platform to address the entire malware attack progression including blocking, identification, containment, remediation, and forensics. Top capabilities include single-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against new attacks. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection (ESP): Endpoint Protection and Microsoft Exchange Filtering
    ProSight Enhanced Security Protection (ESP) managed services offer affordable in-depth protection for physical servers and virtual machines, desktops, smartphones, and Exchange Server. ProSight ESP uses adaptive security and modern behavior analysis for continuously monitoring and reacting to cyber threats from all attack vectors. ProSight ESP delivers firewall protection, penetration alarms, device control, and web filtering via leading-edge technologies incorporated within a single agent accessible from a single console. Progent's security and virtualization consultants can help you to plan and implement a ProSight ESP environment that addresses your organization's specific needs and that allows you demonstrate compliance with government and industry data security regulations. Progent will assist you specify and implement security policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alerts that require immediate action. Progent can also help you to set up and verify a backup and restore system like ProSight Data Protection Services so you can recover quickly from a destructive cyber attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Microsoft Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services offer small and medium-sized organizations a low cost and fully managed service for reliable backup/disaster recovery (BDR). Available at a low monthly price, ProSight DPS automates and monitors your backup activities and enables rapid restoration of vital data, apps and virtual machines that have become lost or corrupted due to hardware failures, software bugs, natural disasters, human error, or malicious attacks such as ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, apps, system images, plus Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to an on-promises storage device, or to both. Progent's cloud backup specialists can deliver advanced expertise to configure ProSight DPS to to comply with regulatory requirements like HIPAA, FINRA, and PCI and, whenever needed, can help you to restore your business-critical data. Find out more about ProSight DPS Managed Cloud Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the technology of top information security companies to provide centralized management and comprehensive security for your inbound and outbound email. The powerful structure of Progent's Email Guard managed service integrates cloud-based filtering with a local security gateway appliance to offer advanced defense against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-borne malware. Email Guard's cloud filter acts as a preliminary barricade and keeps the vast majority of threats from making it to your security perimeter. This reduces your exposure to inbound attacks and conserves network bandwidth and storage. Email Guard's onsite security gateway appliance adds a further layer of inspection for inbound email. For outbound email, the on-premises security gateway offers AV and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The on-premises security gateway can also assist Exchange Server to track and protect internal email that originates and ends within your security perimeter. For more information, see ProSight Email Guard spam and content filtering.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    Progentís ProSight WAN Watch is a network infrastructure management service that makes it simple and affordable for smaller organizations to map out, monitor, enhance and troubleshoot their networking appliances like switches, firewalls, and load balancers plus servers, printers, client computers and other networked devices. Incorporating state-of-the-art Remote Monitoring and Management technology, WAN Watch makes sure that network maps are always updated, copies and displays the configuration information of almost all devices connected to your network, monitors performance, and sends alerts when issues are discovered. By automating time-consuming management activities, ProSight WAN Watch can knock hours off common chores such as network mapping, reconfiguring your network, finding appliances that need critical updates, or isolating performance bottlenecks. Find out more details about ProSight WAN Watch network infrastructure management consulting.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progentís server and desktop remote monitoring service that uses state-of-the-art remote monitoring and management (RMM) techniques to keep your IT system running at peak levels by tracking the health of critical computers that drive your information system. When ProSight LAN Watch uncovers a problem, an alert is sent automatically to your designated IT management personnel and your assigned Progent engineering consultant so any potential issues can be resolved before they have a chance to disrupt your network Learn more about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and applications hosted in a protected fault tolerant data center on a high-performance virtual machine host set up and managed by Progent's IT support professionals. With the ProSight Virtual Hosting service model, the client retains ownership of the data, the operating system software, and the applications. Because the system is virtualized, it can be moved easily to a different hardware solution without a time-consuming and technically risky configuration process. With ProSight Virtual Hosting, you are not locked into one hosting provider. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, update, retrieve and safeguard data about your IT infrastructure, procedures, business apps, and services. You can quickly find passwords or serial numbers and be alerted automatically about impending expirations of SSLs or warranties. By cleaning up and managing your network documentation, you can save up to half of time wasted trying to find vital information about your IT network. ProSight IT Asset Management includes a centralized location for holding and sharing all documents required for managing your network infrastructure like recommended procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for collecting and associating IT information. Whether youíre making enhancements, doing regular maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the information you need the instant you need it. Learn more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and affordable way for small and medium-size organizations to obtain an unbiased evaluation of the overall health of their network. Based on a selection of the leading remote monitoring and management (RMM) platforms available, and overseen by Progent's world-class group of IT experts, ProSight Network Audits help you see how closely the deployment of your essential network devices conform to leading practices. The Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and provide immediate benefits such as a cleaner Active Directory system. Both versions also come with one year of advanced remote network monitoring and management. Advantages can include simpler management, better compliance with data security requirements, higher utilization of network resources, faster troubleshooting, more reliable backup and restore, and higher availability. See more information about ProSight Network Audits IT infrastructure assessment.

The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is an affordable service centered on a phone discussion with a Progent backup/recovery consultant. The interview is intended to evaluate your organization's ability to block or recover rapidly following an attack by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you personally to gather information about your existing AV defense and backup system, and Progent will then deliver a written Basic Security and Best Practices Report detailing how you can follow best practices to create a cost-effective AV and backup system that meets your company's needs. For more information, see The ProSight Ransomware Preparedness Report.

Additional Consulting Services Offered by Progent
Progent offers the services of world-class remote consulting experts for special information technology projects. Progent's charges for ongoing development or consulting tasks are set according to the qualifications of the consultants required. Progent's experience with these important areas of computer technology allows customers to execute critical initiatives within budget and on schedule. Progent's project-based remote consulting solutions include:

  • Help Desk Call Center Expertise
    Progent's Call Center support programs for organizations with networks based on Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux technology include full-service Help Desk services, shared Helpdesk support services, and Helpdesk operations consulting. Progent's Standard Help Desk Services offer small organizations a complete service desk solution that manages all aspects of remote desktop technical support from initial requests through ticketing, remote desktop control, status tracking, problem solving, and reporting. Progent provides help desk services at a substantial discount off Progent's regular Level 1 desktop service rates, and Progent can provide the additional option of rapid as-needed escalation to Level 2 and Level 3 experts to resolve challenging issues.

    Progentís Help Desk sharing services make it possible for your business to share responsibilities for Help Desk support transparently between your IT team and Progent's nationwide pool of veteran desktop support engineers and subject matter experts. Progentís shared Help Desk service is a collaborative support solution built around the top professional services automation platform for managing end-user service requests, ticketing, accountability, progress tracking, and metrics.

    Progent's Help Desk staff of veteran network experts gives your computer users in Parsippany New Jersey instant access to an effective network service resource with substantial experience delivering phone consulting and remote troubleshooting for networks powered by Windows, Cisco, Apple macOS and OS X, UNIX, or Linux components. Progent's concentration is to earn the Help Desk Call Center perception as a significant enabler of business efficiency, and Progent's policy is to fix rather than merely record network issues.

  • Applications Support: Education, Custom Programming, and Problem Solving
    Progent's Applications Experts Team offers phone-based and in-depth engineering support and training in key application fields including Enterprise Requirements Planning, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management (CRM). Progent also offers consulting, custom programming, and education for popular Microsoft applications including Microsoft CRM, Office Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To learn more concerning Progent's expertise, custom programming, and training services, see Progent's Applications Experts Team.

  • Centralized and Automated Administration of Hybrid Cloud Environments
    System Center 2016 unifies and automates the management of hybrid cloud environments by offering comprehensive support for Windows Server 2016 servers, Windows 10 clients; seamless management of mixed-OS environments that incorporate various Linux distributions, Microsoft Hyper-V and VMware; and expanded cloud support such as tighter integration with Intune for Apple iPhone and Google Android smartphone management plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center 2016 consulting experts offer advanced remote and onsite support for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help organizations of any size to design and configure a new deployment of System Center 2016, extend or optimize your current one, upgrade efficiently from a previous version of System Center, or troubleshoot your System Center solution.

  • Remote Hybrid Network Monitoring and Reporting Support
    Progent offers organizations in Parsippany New Jersey online hybrid network monitoring and reporting by providing Microsoft System Center 2016 Operations Manager (SCOM) expertise and Microsoft System Center 2012 Operations Manager troubleshooting and support. Progent can adapt SCOM to accommodate your business so your IT support is proactive and automated. By exposing possible issues before they evolve into crashes, automated monitoring can head off disruptive and costly network crises. Progent can also deploy server and infrastructure monitoring products such as Nagios and MRTG to analyze UNIX/Linux, Sun Solaris, or Apple macOS and OS X systems, Windows environments, or systems based on a combination of OS platforms.
How Your Parsippany Company Can Contact Progent's Online Technical Support Professionals
To get in touch with Progent about emergency online support with Microsoft, macOS and OS X, or Linux/UNIX computer systems, go to Progent's Emergency Online Support, call 1-800-993-9400, or refer to Contact Progent. For offices and startups in Parsippany New Jersey, Progent's phone-based computer support engineers can deliver effective and affordable IT help the instant your organization requires it. More than 15 years of delivering online tech support has led to Microsoft Partner certification for Progent's consultants and has helped Progent to develop world-class troubleshooting capability and to refine remote connectivity technology to solve computer problems quickly while avoiding the expense and lost time that comes with on-premises service calls.

Even if your Parsippany organization has a local freelance support technician or employs an in-house IT staff that can handle common network problems, Progentís Microsoft and Cisco certified consultants can offer an easy and seamless virtual expansion of your local resources for situations when your regular IT support personnel either don't have the availability or the expertise to handle unexpected system emergencies or especially challenging integration problems.

Details of Progent's Remote Computer Services for Parsippany New Jersey
Progent's online support, remote repair, system security consulting, and system management services give offices in Parsippany New Jersey unparalleled leverage for your IT investment. Whether you need one-time telephone support and remote troubleshooting or ongoing Help Desk call center services and network administration, Progent's professionals can deliver your organization enterprise-level IT support while permitting you to eliminate the expense and hassle of maintaining a large internal IT staff. Key features of Progent's National Remote Support services include:

What Makes Progent Unique from Other Support Organizations?
Progent is a Microsoft Certified Partner consulting company and Progent's number of employees, depth of technical expertise, fine tuned support software, and familiarity with enterprise networking allow companies to avoid the pitfalls of exclusive dependence on smaller consulting firms, independent freelance consultants, or limited internal resources.

Progent stands out by offering:

How Does Our Company Begin Getting Remote Network Help from Progent?
To get started with Progent's Nationwide Remote Support services or to find out more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for IT help, go to Immediate Online Support.



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    Small to middle size businesses can now get all the advantages of Operations Manager and in addition have quick access to Progentís Microsoft Certified network support professionals. With Progent's economically priced network service programs, small and midsize businesses can choose a basic Operations Manager-based co-sourcing service program with server monitoring, reporting, Help Desk and online troubleshooting or a comprehensive 24x7 outsourcing package. Progent offers expertise in System Center Operations Manager to provide small business information systems enterprise-class availability, security, and performance.

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    Progent's ProSight Email Guard solution uses the technology of top information security vendors to deliver centralized control and comprehensive security for your email traffic. The powerful architecture of Email Guard integrates a Cloud Protection Layer with an on-premises gateway device to offer complete defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-based threats. ProSight Email Guard's Cloud Protection Layer serves as a preliminary barricade and blocks the vast majority of unwanted email from making it to your network firewall. This decreases your exposure to external threats and saves network bandwidth and storage. ProSight Email Guard's on-premises gateway device provides a deeper level of inspection for incoming email. For outgoing email, the onsite security gateway offers anti-virus and anti-spam protection, DLP, and encryption. The onsite security gateway can also assist Exchange Server to track and protect internal email that stays inside your security perimeter.

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    Progent can provide affordable online support to assist businesses of any size to integrate Amazon AWS cloud services such as Elastic Compute Cloud (EC2) for virtual machine hosting, Amazon Simple Storage Service (Amazon S3), and Glacier. Progent can assist you with every aspect of Amazon AWS migration and troubleshooting including needs analysis, readiness evaluation, architectural design, testing, deployment, centralized administration, performance tuning, licensing management, backup/restore solutions, and security and compliance.

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    Before Progentís Microsoft Operations Manager solution, network problems were approached reactively, once workers complained about them. With the benefit of proactive, automated alerts and trend reports sent by MOM, Progent can now anticipate system troubles before they grow to be critical enough to impact network uptime. Thanks to Microsoft Operations Manager, Progent can deal with looming problems before clients know that the problems are there. Progent supports MOM 2005 and Microsoft Operations Manager 2000 to provide small business networks enterprise-class availability, safety and performance.

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    Progent can provide onsite training customized for people who want to broaden their understanding of the Apple macOS and OS X platform, Mac hardware, or Mac office productivity software including Microsoft Word, Excel, and Outlook for Mac. Progent also offers specialized group or individual webinar training for Mac application software.

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    Progentís private cloud hosting allows small and midsize organizations to run key applications like SQL and Exchange Server from a hardened Tier III data center facility on fully redundant equipment with geographically separate data backup. Progent utilizes Microsoft's Hyper-V platform for server virtualization and Microsoft Data Protection Manager for automatic backup and restoration. You can use Progentís private cloud to eliminate major investments in the acquisition, maintenance, and operation of network hardware and facilities while benefiting world-class levels of network availability and security.

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    Progent can help you to prepare for, deploy, and administer Microsoft System Center 2012 R2 Configuration Manager. Progent can assist you to upgrade efficiently to SCCM 2012 from a legacy change management platform or help you to enhance your existing SCCM 2012 environment to accommodate your changing IT needs. In addition, Progent can assist you to build a software foundation that takes full advantage of SCCM 2012 by providing expertise with associated Microsoft technologies such as Active Directory Domain Services, SQL Server and SQL Server Reporting Services, and Internet Information Services.

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    Progent's ProSight family of managed IT services are intended to provide businesses who have small internal network administration and support teams with affordable access to enterprise-class management tools and consulting experts. Advantages of Progent's ProSight line of managed IT services include flat-rate network maintenance expenses, smart automation of common management processes, continual absorption of new information technology, smooth transition from legacy technology to up-to-date solutions, improved alignment of information technology with strategic goals, access to veteran IT consultants, and allowing management to focus on business instead of ever-changing information technology.

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    Progent can show you how to plan and implement an efficient move to Dynamics GP so that you retain your information, strengthen your protection, modernize your analytics, take complete advantage of Microsoft Office integration, and minimize business interruption by designing and executing a smart migration plan. Progent can also help educate new Microsoft Dynamics GP/Great Plains users so you don't lose productivity. Progent can improve your financial reports and management analytics by providing Crystal Reports help, FRx programming, and Microsoft Excel expertise. Progent's background with Microsoft .NET technology, Microsoft SQL Server applications, and programming with VBasic, XML and other tools make it possible to create specialized business software and eCommerce programs that integrate transparently with Dynamics GP 2010/Great Plains 2010.

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    Progent's Citrix-certified experts can help you to plan, deploy, manage, and support a virtualized Windows application delivery solution built on Citrix XenApp. Progent's Cisco CCIE network engineers can help you optimize your network for delivering server and client-side applications, and Progent's remote datacenter support consultants can help you to administer and support an off-site datacenter that features high uptime, enhanced protection, and rapid recovery.

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    Progent's Cisco-certified wireless experts can assist your organization to evaluate the advantages of using Cisco Wi-Fi controllers to manage wireless networks of any scale. Progent can help you to support and troubleshoot your current wireless network or help you plan and implement a smooth migration from outdated wireless controllers to current models.

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    Progentís expert programmers, database designers, and program managers can help enterprise clients to complete development projects for Microsoft Windows, Linux/UNIX, or Web applications. Progent's co-sourcing services include fast access to veteran program managers for high-level planning and project co-ordination or Progent can assist clients plug expertise gaps by providing database designers and programmers skilled in developing line-of-business applications based on Microsoft SQL Server, Oracle, or MySQL. Progent's SharePoint consultants can assist clients to integrate SharePoint with other data sources like SQL Server and Excel to build data-driven intranets and web portals. Progent also offers expertise with multiple web development technologies and can assist clients to create, expand, repair, or migrate web-based applications to take advantage of the most current web technology.

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    Progent can help your business to deploy Cisco wireless LAN controller appliances to manage wireless networks of any size. Progent can help you to administer and debug your existing Cisco-based Wi-Fi environment or implement an efficient upgrade to Cisco's latest wireless controller technology.

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