Immediate Online Help for Parsippany Networks
For businesses in Parsippany or anywhere in the state of New Jersey, Progent offers online help for computer systems based on Microsoft Windows, Cisco, Apple macOS and OS X, or Linux/UNIX platforms. Progent's Microsoft Premier engineers have provided online troubleshooting to businesses in all 50 states in the U.S. (Refer to testimonials from Progent's clients.) In addition, Progent can furnish the consultation services of Cisco CCIE-qualified network specialists to solve challenging infrastructure issues, as well as the assistance of CISSP-qualified security experts to handle high-level security design and diagnostic issues.
Progent's online technical support engineers offer excellent value due to the fact that they have the practical experience and have access to the sophisticated technology necessary to solve most information system issues quickly. This reduces direct costs since solutions require minimal chargeable minutes. Online support also avoids the expense of dispatching an engineer to your location. Your organization benefits additionally with incidental expenses by reducing or eliminating system outages and related costs resulting from business disruption, upset customers and vendors, idle employees, and de-focused management. Progent's extensive online consulting expertise is particularly important in environments that rely on public clouds for critical infrastructure or applications like Azure, Exchange Online, Amazon AWA, Google Cloud Platform (GCP), or where on-premises IT support may not be an alternative.
Progent's pricing policy for online help is structured to stretch your network support investment. Progent charges on a per-minute basis for telephone-based assistance, so you owe just for the services that you actually get. In contrast to typical remote support organizations, Progent imposes no startup surcharge or minimum fees. Progent's one-minute billing unit and clean model for billing save you from situations where quick repairs manage to end up as substantial tabs. Progent's skill at disposing of problems efficiently means your business spends less money.
Progent's Remote Consulting and Technical Support Expertise
Over the years, Progent has fine tuned an array of optimized technologies and proven methodologies which permit the highest degree of effectiveness for remote help and troubleshooting for information systems of all sizes. Progent offers secure Virtual Private Network support for VPN gateways from a variety of popular vendors including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN access permits the staff of Progent's remote service group to interface to your company's system without violating system security.
Progent's powerful customer support reporting system keeps detailed records describing the service that Progent's clients have received. Progent's staff service personnel have the benefit of the history of support provided to each Progent customer by every consultant. This database of anomalies and responses is structured as a quickly retrievable support knowledge base that enables Progent's remote support engineers to communicate their knowledge company-wide to make sure that the quality of Progent's technical support improves daily. Progent's extensive list of accreditations and working associations with major industry leaders including Cisco and Microsoft make available other massive technical support databases and permit fast response from manufacturers' internal engineering staff with the result that Progent's remote service specialists are able to determine the most efficient resolutions in the least time.
Remote support offered by Progent to companies in Parsippany and anywhere in the state of New Jersey include:
Certified Windows Expertise
Progent's Microsoft-certified remote support professionals can provide computer problem solving and consulting help for all Microsoft server products. Progent is a Microsoft Certified Partner and can provide your company the expertise of support professionals who can help your company with a broad range of technology support such as
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid cloud environments, Windows Server 2012 R2 integration,
Windows Server 2008 migration,
Microsoft Exchange 2019 Server deployment,
MS Exchange 2016 Server migration, Microsoft Exchange Server 2013 integration,
Exchange 2010 monitoring and support,
SharePoint Server 2019 planning and integration, SharePoint Server 2016 migration and hybrid deployment expertise, Skype for Business Server migration support, Microsoft Lync Server 2013 integration, and Microsoft Communications Server upgrade,
Microsoft Forefront TMG 2010 administration and ISA Server maintenance, MS SQL Server 2019 integration consulting, Microsoft SQL Server 2017 expertise, SQL Server 2016 migration and development and SQL Server 2014 consulting,
Systems Center Operations Manager resource monitoring and reporting,
Project Server and Project Server Online training,
Microsoft Access Application Development and Troubleshooting,
Small Business Server consulting, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent also offers a broad array of affordable PC desktop consulting and support services to help you company to install, configure, repair, and administer workstations and notebooks powered by Windows. Progent's PC desktop support services include providing Microsoft Windows 10 upgrade support services as well as System Center 2012 Configuration Manager (SCCM 2012) design and installation, System Center 2016 Configuration Manager cloud integration, and Intune integration help to streamline the management of your PCs along with your web-facing mobile devices.
Contact a Cisco Certified Internetwork Expert for Complex Infrastructure Problem Solving
The Cisco Certified Internetwork Expert (CCIE) certification is the highest accreditation for networking professionals, and indicates a consultant's network technology skills at the expert level. CCIEs know how to resolve the most complex problems encountered in network planning, integration, maintenance, protection, and troubleshooting. Cisco CCIEs work with the highest priority with Cisco's internal product support engineers in isolating problems with IOS network management tools and developing workarounds or locating software updates. Cisco CCIEs represent an exceptional value since their depth of experience permits them to find solutions for problems quickly. In typical cases, less experienced engineers can struggle for many hours or even days with identical tasks that a Cisco-qualified CCIE can resolve in minutes. Progent's Cisco CCIE support experts can connect to your computer system using sophisticated remote support technology in order to provide efficient, safe, and economical analysis and repair.
Greater New York City Metro Area Contact Information:
Progent offers consulting services and onsite technical support in the Greater New York City Metro Area including Philadelphia, Stamford, and all of New Jersey.
Progent locations in the Greater New York Metro Area
||420 Lexington Ave
New York, New York 10170
||New York Network Support Services
||30 Broad St
New York, New York 10004
||New York Network Support Services
||405 RXR Plaza
Uniondale, New York 11556
||Uniondale Network Support Services
||317 George Street, 3rd Floor
New Brunswick, New Jersey 08901
||Edison, NJ Network Support Services
||146-B Ferry Street
Newark, New Jersey 07105
||Newark, NJ Network Support Services
||181 New Road, Suite 304
Parsippany, New Jersey 07054
||Parsippany, NJ Network Support Services
||2 University Plaza, Suite 100
Hackensack, New Jersey 07601
||Saddle Brook, NJ Network Support Services
||1735 Market Street, Suite 3750
Philadelphia, Pennsylvania 19103
||Philadelphia, PA Network Support Services
||243 Tresser Boulevard, Penthouse
Stamford, Connecticut 06901
||Stamford, CT Network Support Services
Progent's Cisco CCIEs offer consulting for the entire range of Cisco's industry-leading family of infrastructure products. Cisco infrastructure expertise available from Progent includes ASA Next Generation firewalls with Firepower integration and debugging, Cisco routers installation and upgrades, Catalyst switch support, Nexus switch support, Meraki switches consulting services, Cisco Unified Communications Manager/CallManager consulting and troubleshooting, Cisco VoIP phones and IP video phones support and wireless VoIP phones configuration, Cisco Meraki wireless access point layout and set up, Cisco Aironet APs engineering support, Cisco wireless controllers integration consulting, Cisco VPN Integration expertise, and SIP and CUBE infrastructure solutions for SIP trunks and CUBE integration consulting. Progent can also provide remote and on-premises wireless site surveys to help you to fully integrate your Wi-Fi ecosystem.
CISSP, ISSAP, and CISM Premier Network Security Professionals
Progent's qualified CISM and CISSP security and compliance experts can provide a variety of system protection solutions that can improve the safety of your Microsoft Windows, Apple macOS and OS X, Linux network against internal or external threats or help your business to recover quickly after a damaging penetration. Security support services available from Progent include: comprehensive information security and compliance audits utilizing tools such as GFI LANguard, EEYE Vulnerability Scanner, and software from Solar Winds tools and Nikto; rapid recuperation from malicious assaults; configuring firewalls; building secure techniques for off-site and mobile communication; protecting your messaging system against viruses, spam and directory harvest attacks; and initiating round-the-clock network monitoring.
Cloud Integration Solutions
Progent offers advanced remote support services to help organizations of all sizes integrate their information networks with leading public cloud platforms including Azure and Amazon Web Services. Progent can assist your it team to plan and manage cost-effective environments that support Windows and Linux systems and applications in either cloud-centric systems or in hybrid topologies that seamlessly combine on-premises resources along with public cloud services. To help you to incorporate cloud services with networks, Progent can provide a range of cloud migration support services that include Office 365 Exchange Online integration solutions with on-premises Exchange,
Azure hybrid cloud planning and deployment consulting, Amazon AWS hybrid cloud integration, Amazon Web Marketing Service (WMS) development and debugging, and Google Cloud planning and integration expertise. Progent has more than 20 years of experience delivering high-level consulting support online, and Progent can make sure you successfully carry out your cloud migration projects on schedule and within your budget.
VMware Site Recovery Manager and NSX Planning and Deployment
VMware's Site Recovery Manager is a component of VMware vCenter that allows you to define, automate and verify a consistent workflow for restoring applications and services rapidly after a breakdown. SRM provides centrally controlled and automated recovery, application mobility, and non-intrusive site migration, failback and site re-protect. SRM also supports transparent testing for site recovery, updates and fixes and can generate reports to confirm complete service restoration, validate Service Level Agreements and demonstrate compliance. Progent can provide the support of a VCDX certified VMware Site Recovery Manager consulting expert to help your organization to design, configure, test and maintain a disaster recovery system based on VMware Site Recovery Manager.
Progent's VMware vSphere experts have in-depth understanding of VMware vCloud Director, vRealize Automation (vRA), vRO and vCloud Suite tools for administering private and hybrid cloud solutions that deliver maximum availability, security, and disaster recovery. Progent can also provide world-class VMware NSX expertise from a VCDX-NV certified network designer to help you to build a completely virtualized Software Defined Data Center (SDDC) that can be provisioned or re-purposed in minutes and administered with a high degree of automation regardless of the physical components making up the basic network infrastructure.
UNIX/Linux, Solaris, and macOS and OS X Support Services
Progent's UNIX/Linux experts and Apple macOS and OS X specialists offer online consulting services to cover a wide spectrum of information technologies such as system architecture, email solutions, network and process security, plus UNIX/Linux and Windows integration. For server hardware consolidation and easy administration in environments that include Linux-based systems and Microsoft Windows, Progent offers VMware vSphere integration and Citrix XenServer support. Progent can also help with transitioning from older systems to Windows or Linux-powered solutions. Progent's group-oriented methodology for solving technical problems promotes quick escalation, when required, to consultants with task-relevant expertise to handle challenging scenarios. This accelerates repair of urgent problems, reduces lost productivity, and lowers support expense.
Progent's UNIX and Linux consultants can provide emergency remote assistance resolving anomalies affecting UNIX/Linux networks powered by leading variants of UNIX such as:
Apple Mac OS X
IBM AIX OS
Silicon Graphics IRIX (SGI/IRIX)
Progent's ProSight Fixed-price Managed IT Services for Small and Mid-size Businesses
Progent offers a family of low-cost, flat-rate services intended to enable small and mid-size organizations to utilize the same advanced technology used by some of the world's leading corporations. The ProSight line of network management outsourcing services addresses all key facets of modern networking such as email protection, security and compliance, automated backup and disaster recovery, infrastructure monitoring and management, virtual server cloud hosting, and network resources documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint protection service that utilizes cutting edge behavior-based analysis technology to guard endpoint devices as well as physical and virtual servers against modern malware attacks such as ransomware and file-less exploits, which easily get by traditional signature-matching AV products. ProSight Active Security Monitoring safeguards on-premises and cloud resources and offers a unified platform to automate the entire malware attack lifecycle including blocking, detection, mitigation, remediation, and forensics. Key capabilities include single-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against new attacks. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Physical and Virtual Endpoint Protection and Exchange Email Filtering
Progent's ProSight Enhanced Security Protection services deliver economical multi-layer protection for physical and virtual servers, workstations, mobile devices, and Exchange Server. ProSight ESP uses contextual security and advanced machine learning for round-the-clock monitoring and responding to cyber threats from all attack vectors. ProSight ESP provides firewall protection, intrusion alarms, endpoint management, and web filtering through leading-edge tools packaged within one agent accessible from a unified console. Progent's security and virtualization experts can help you to plan and implement a ProSight ESP deployment that meets your organization's unique requirements and that helps you prove compliance with legal and industry information protection standards. Progent will assist you define and configure policies that ProSight ESP will enforce, and Progent will monitor your network and react to alarms that call for immediate action. Progent's consultants can also help you to set up and verify a backup and disaster recovery solution like ProSight Data Protection Services so you can get back in business quickly from a potentially disastrous cyber attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Microsoft Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services provide small and medium-sized businesses a low cost end-to-end solution for secure backup/disaster recovery. For a fixed monthly price, ProSight DPS automates your backup processes and allows fast recovery of critical data, applications and virtual machines that have become unavailable or corrupted as a result of component breakdowns, software glitches, natural disasters, human error, or malicious attacks such as ransomware. ProSight DPS can help you protect, recover and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to an on-promises device, or mirrored to both. Progent's backup and recovery specialists can provide world-class expertise to configure ProSight Data Protection Services to be compliant with regulatory standards such as HIPPA, FINRA, and PCI and, when needed, can assist you to restore your critical data. Find out more about ProSight DPS Managed Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the technology of top data security companies to provide web-based management and world-class security for your inbound and outbound email. The hybrid architecture of Progent's Email Guard combines a Cloud Protection Layer with a local security gateway device to provide complete protection against spam, viruses, Dos Attacks, DHAs, and other email-borne threats. Email Guard's Cloud Protection Layer serves as a first line of defense and keeps the vast majority of threats from making it to your security perimeter. This reduces your exposure to external threats and conserves system bandwidth and storage. Email Guard's onsite security gateway appliance adds a further level of inspection for inbound email. For outgoing email, the local security gateway offers AV and anti-spam filtering, DLP, and email encryption. The onsite gateway can also help Microsoft Exchange Server to track and safeguard internal email traffic that originates and ends inside your corporate firewall. For more details, visit Email Guard spam and content filtering.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
ProSight WAN Watch is an infrastructure management service that makes it simple and affordable for small and mid-sized businesses to diagram, track, enhance and debug their connectivity appliances such as routers, firewalls, and load balancers as well as servers, printers, endpoints and other networked devices. Incorporating cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch makes sure that network diagrams are always updated, captures and manages the configuration of almost all devices on your network, tracks performance, and sends alerts when problems are detected. By automating time-consuming network management activities, WAN Watch can cut hours off ordinary chores like making network diagrams, reconfiguring your network, locating devices that need critical updates, or resolving performance bottlenecks. Learn more details about ProSight WAN Watch network infrastructure management consulting.
- ProSight LAN Watch: Server and Desktop Monitoring Services
ProSight LAN Watch is Progentís server and desktop remote monitoring service that uses state-of-the-art remote monitoring and management (RMM) technology to keep your IT system operating at peak levels by checking the state of vital assets that drive your business network. When ProSight LAN Watch detects an issue, an alert is sent immediately to your designated IT management staff and your Progent engineering consultant so all potential problems can be resolved before they can impact your network Learn more details about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small business can have its critical servers and apps hosted in a secure Tier III data center on a high-performance virtual host configured and maintained by Progent's network support professionals. Under Progent's ProSight Virtual Hosting service model, the client owns the data, the operating system platforms, and the applications. Because the system is virtualized, it can be ported immediately to an alternate hardware environment without a time-consuming and technically risky reinstallation process. With ProSight Virtual Hosting, your business is not tied a single hosting service. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management
ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, update, find and protect information about your IT infrastructure, procedures, business apps, and services. You can instantly locate passwords or serial numbers and be warned automatically about impending expirations of SSLs ,domains or warranties. By cleaning up and managing your IT infrastructure documentation, you can save up to 50% of time spent trying to find vital information about your network. ProSight IT Asset Management features a centralized repository for holding and collaborating on all documents required for managing your network infrastructure like recommended procedures and self-service instructions. ProSight IT Asset Management also offers a high level of automation for gathering and relating IT information. Whether youíre making improvements, performing maintenance, or responding to an emergency, ProSight IT Asset Management gets you the data you require when you need it. Find out more about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and affordable way for small and mid-size organizations to get an objective evaluation of the health of their information system. Powered by a selection of the top remote monitoring and management tools available, and supervised by Progent's world-class group of information technology professionals, ProSight Network Audits show you how closely the deployment of your core network devices conform to best practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and deliver instant benefits such as a cleaner Active Directory (AD) system. Both versions also include a year of state-of-the-art remote network monitoring and management (RMM). Advantages can include easier management, improved compliance with data security requirements, higher utilization of network resources, faster troubleshooting, more reliable backup and recovery, and higher availability. See more about Progent's ProSight Network Audits network infrastructure review.
Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is a low-cost service built around a brief phone interview with a Progent backup/recovery consultant. The interview is designed to assess your organization's ability either to stop or recover quickly following an assault by a ransomware variant like Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you personally to gather information about your current security profile and backup/recovery platform, and Progent will then deliver a written Basic Security and Best Practices Report document describing how you can follow industry best practices to create a cost-effective AV and backup/recovery environment that meets your business needs. For more information, refer to The ProSight Ransomware Preparedness Report.
Special Support Services Available from Progent
Progent offers the skills of seasoned remote consulting experts for special information technology programs. Progent's charges for longer-term development or consulting tasks are set based on the level of expertise of the consultants required. Progent's experience with these important fields of information technology allows clients to complete major initiatives economically and on time. Progent's special online consulting services include:
How Your Parsippany Business Can Contact Progent's Remote Support Experts
Help Desk Call Center Expertise
Progent's Help Desk Call Center support alternatives for organizations with environments based on Windows, Cisco, Apple macOS and OS X, UNIX, or Linux technology include full-service Help Desk services, co-managed Help Desk support services, and Help Desk operations consulting.
Progent's Standard Help Desk Services offer small businesses a comprehensive solution that handles all aspects of online Level 1 desktop technical support from service requests through ticketing, screen sharing, progress tracking, problem resolution, and management reports. Progent offers call desk services at a significant discount from Progent's normal desktop support rates, and Progent offers the option of fast on-demand escalation to subject matter experts to resolve complex issues.
Progentís Co-managed Help Desk services make it possible for your business to split the load for Help Desk services seamlessly between your IT staff and Progent's nationwide pool of seasoned desktop support engineers and subject matter experts. Progentís Help Desk sharing service is an advanced support solution built around the leading professional services automation platform for managing end-user service requests, ticket lifecycle, accountability, status tracking, and reporting.
Progent's Call Center team of veteran network consultants gives your workers in Parsippany or anywhere in the state of New Jersey quick contact with a reliable network service resource with extensive experience delivering telephone-based help and online troubleshooting for networks powered by Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux components. Progent's charter is to give the Help Desk Call Center perception as a key enabler of business success, and Progent's goal is to solve and not merely record network problems.
- Applications Support: Training, Development, and Problem Solving
Progent's Applications Experts staff provides online advanced consulting support and training in key business application fields that include ERP, MRP, accounting system customization, and Customer Relationship Management. Progent also can provide expertise, programming, and education for Microsoft business applications including CRM, Microsoft Project, Office 365 Word, and Office 365 Excel. To learn more about Progent's consulting, custom development, and training services, visit Progent's Business Application Experts Services.
- Unified and Automated Administration of Hybrid Cloud Environments
System Center 2016 unifies and automates the administration of hybrid cloud networks by offering advanced support for Windows Server 2016, Windows 10; cohesive management of mixed-OS environments that include various Linux distributions, Hyper-V and VMware vSphere; and expanded cloud support including closer integration with Microsoft Intune for iPhone and Google Android smartphone management plus native integration with Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center 2016 consultants can provide world-class online and on-premises expertise for all elements of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can assist you to design and install a new implementation of Microsoft System Center 2016, extend or optimize an existing one, migrate efficiently from a previous version of System Center, or troubleshoot your System Center solution.
- Online Hybrid Network Monitoring and Reporting Services
Progent offers businesses in Parsippany, or anywhere in the state of New Jersey, online IT infrastructure monitoring by providing Microsoft System Center Operations Manager consulting services and System Center 2012 Operations Manager support. Progent can adapt SCOM to accommodate your business so that your IT support is proactive and automated. By detecting looming issues before they grow into downtime, proactive monitoring can ward off inconvenient and costly information system failures. Progent can also provide help with network monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Solaris, or macOS and OS X systems, Microsoft networks, or systems that support multiple OS platforms.
To get in touch with Progent about urgent remote assistance with Microsoft Windows, macOS and OS X, or Linux/UNIX networks, visit Progent's Urgent Phone-Based Help, call 1-800-993-9400, or visit Contact Progent.
For offices and new businesses in Parsippany or throughout the state of New Jersey, Progent's phone-based network support engineers are ready to provide professional and economical system help whenever your business needs it. More than 15 years of delivering remote tech support has led to Microsoft Partner status for Progent's team of engineers and has allowed Progent to acquire world-class troubleshooting capability and to fine tune online connectivity technology to fix network problems rapidly while eliminating the cost and lost productivity that comes with in-person service visits.
Even if your Parsippany office has a regular freelance support technician or employs an in-house organization that can deal with common network problems, Progentís Microsoft and Cisco certified consultants can still offer an easy and transparent remote extension of your on-site resources for situations when your usual IT support personnel either lack the bandwidth or the expertise to address sudden network crises or particularly complex integration problems.
Details of Progent's Remote Computer Support for Parsippany
Progent's phone support, remote troubleshooting, network security expertise, and system management services offer businesses in Parsippany or throughout the state of New Jersey the greatest leverage for your support budget. Whether you require one-time phone help and remote network repair or full-time Help Desk call center support and network management, Progent's professionals can deliver your organization enterprise-level network support while permitting you to avoid the cost and administration overhead of maintaining a full-service internal IT organization. Key features of Progent's online help program include:
- Fast Phone Contact with Microsoft Certified Experts
Progent's staff of Microsoft-certified engineers can deliver fast and economical expertise to offices in Parsippany and is also ideal for networks in geographic areas of New Jersey that lack consultants with in-depth experience supporting Microsoft's latest line of server technologies. All Progent phone support staff have over 10 years of experience integrating Microsoft products. As a Microsoft Partner consulting company, Progent has the advantage of a wide array of Microsoft support tools, technical databases, and on-going training.
- By the Minute Rates to Minimize Costs
Progent provides online help on a by-the-minute billing plan, so you pay only for the support you use. Progent requires no minimum fee for phone help and imposes no monthly retainer for services delivered during normal business hours. This protects you from facing big bills for quick repairs.
- Availability of Cisco Network Infrastructure Specialists
Progent's certified experts for Cisco can provide access to authorized specialists with experience in designing, deploying, and managing networking environments based on Cisco products. Progent can offer a Cisco Certified Internetwork Expert or CCNP to show you how to build fast, reliable, and protected infrastructure for wireline and wireless networking.
- Application Specialists Group
Progent's basic consulting offerings consist of system integration, Microsoft Exchange Server consulting, network security design, and Co-managed Help Desk services. Progent's Experts Team can provide in-depth consulting expertise in critical application areas. Help available from the Application Experts Group includes:
Microsoft Dynamics GP/Great Plains Support and Programming
MS Project Support
Office 365 solutions consulting
Office Excel and Office 365 Excel Technical Support and VBA Programming
Office Word and Microsoft Office 365 Word Help
BI Reporting Consulting and Training
Power BI Consulting Services
UNIX, Linux and Sun Solaris Integration
MS SQL Server 2019 integration, Microsoft SQL Server 2017 planning and migration, Microsoft SQL 2016 Software Design, and SQL Server 2014 Application Programming and Troubleshooting
Oracle Management and Software Programming
MySQL Database Administration and Application Development
Apple Macintosh Support
Amazon Marketplace Web Service Programming and Debugging
By offering a full service one-stop resource for IT generalists and application experts, Progent is able to tailor fast, inexpensive, and comprehensive information technology solutions that address the special needs of your business.
- Sophisticated Online Connectivity Tools
Secure remote connectivity permits Progent's support experts to observe exactly what your customers see. This makes it possible to produce quick fixes to problems that might otherwise require a costly personal service call. State-of-the-art online access tools and experienced technicians combine to allow Progent to repair most IT problems rapidly and economically. Progent is an industry leader in offsite troubleshooting and remote network analysis.
- Compatibility with Popular VPN Gateways
Progent can provide safe VPN connectivity for gateways from major VPN vendors including Microsoft, Cisco, NetScreen and CheckPoint. Secure VPN online access enables the experts at Progent's Technical Response Center to access your system remotely without weakening system security.
- 24x7 Support for Maximum System Uptime
For offices with line-of-business applications, Progent offers optional round-the-clock remote technical services. Used in conjunction with automated 24x7 network monitoring based on Microsoft System Center Operations Manager, this service can help produce high system availability.
- Help Desk Services
Progent's Help Desk outsourcing services are designed especially for budget-conscious offices whose clients require instant access to a Help Desk service with expert phone support and complete escalation capability.
How Is Progent Different from Other Support Organizations?
Progent is a Microsoft Partner support firm and Progent's staff size, breadth of IT background, fine tuned support software, and understanding of corporate IT enable offices to avoid the pitfalls associated with excessive reliance on smaller service organizations, independent freelance service providers, or limited in-house IT help.
Progent adds value by providing:
How Does My Business Begin Receiving Online Network Support from Progent?
- Proven Methodology
Progentís staff of Microsoft and Cisco Premier consultants average more than ten years of hands-on professional experience, at the forefront of network service, executing a broad range of technical projects for a large mix of customers. Each Progent support professional shares a proven set of personal best practices which are combined into company-wide best practices training that Progent teaches its consulting personnel. This means that you get not only expert technical help, but also a support engineer with proven methods for using technical knowledge to resolve real-world network problems efficiently.
- Value Pricing
Progent's pricing policy is to bill for phone service and on-site help by the minute. As a result, you owe only for received support. Progent does not impose a higher rate for after-hours or urgent service, and within California or in areas where Progent offers in-person service, Progent does not bill for travel except for emergency support where on-site work is less than four hours. In addition, Progent imposes no minimum fee and asks no retainer for support services delivered during regular business hours. Many support organizations impose large minimum payments or charge for every quarter hour or longer. Progent's one-minute granularity does away with large bills for quick repairs so you won't be forced to allow less critical problems to fester.
- Complete Documentation of Delivered Services
Progent has created a comprehensive support reporting system that stores and formats complete documentation for all delivered support activities. Unlike some independent consultants or local service firms who offer scant documentation or details of services done, every service provided by Progent is accompanied by full documentation. Every Progent staff member has use of the service documentation transmitted by every staff member to every customer. The practice of documenting and archiving service activity results in more effective support and avoids a variety of common misfortunes such as when a service customer is effectively held captive to a consultant who refuses to let go of the keys to the kingdom.
- Automated Server Monitoring with Microsoft Operations Manager
Progent is one of the few IT service companies to offer round-the-clock network monitoring services powered by Microsoft Operations Manager. Microsoft System Center Operations Manager causes your network maintenance to be proactive rather than reactive. By revealing possible issues before they result in downtime, system monitoring can save your information network from stressful and expensive availability disruptions.
To initiate Progent's online help offerings or to learn more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for IT help, visit Immediate Technical Support.