Fast Online Technical Support for Parsippany New Jersey Networks
Urgent Remote Consulting for Parsippany SystemsFor companies in Parsippany New Jersey, Progent offers online support for computer systems based on Microsoft, Cisco, macOS and OS, or Linux platforms. Progent's Microsoft Premier engineers have provided online support to businesses in every state in the U.S. (See recommendations from Progent's clients.) In addition, Progent offers the consultation services of Cisco CCIE engineers to solve challenging infrastructure issues, plus the services of CISA and CISSP-certified cybersecurity consultants to help with high-level security architecture and troubleshooting issues.

Progent's remote technical support experts provide excellent value due to the fact that they possess the practical background and are equipped with the sophisticated tools required to solve most network problems rapidly. Efficient support reduces immediate costs since solutions accumulate fewer chargeable consulting minutes. Remote support also avoids the cost of sending a consultant to your location. Your company saves even more with indirect expenses by reducing or eliminating system downtime and related losses resulting from business disruption, disgruntled customers and vendors, idle workers, and de-focused management. Progent's extensive online technical support know-how is especially helpful for businesses that depend on public clouds for vital infrastructure or applications such as Microsoft Azure, Exchange Online, Amazon Web Service, Google Cloud, or where on-premises support may not be an option.

Progent's pricing model for remote help is designed to stretch your IT service dollar. Progent bills on a per-minute basis for telephone-based assistance, so you are charged just for the services that you actually get. Unlike typical online support firms, Progent imposes no startup surcharge or minimum fees. Progent's per-minute granularity and clean model for pricing avoid scenarios where quick fixes somehow turn into substantial invoices. Progent's skill at handling technical issues efficiently means your business saves money.

Progent's Remote Consulting and Troubleshooting Expertise
Through years of experience, Progent has fine tuned a set of optimized technologies and field-proven processes that allow the highest level of efficiency for online consulting and troubleshooting for information systems of all sizes. Progent provides safe VPN support for gateways from a variety of popular companies such as Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN access permits the engineers of Progent's remote service group to communicate with your system remotely without breaching system security.

Progent's proven customer support reporting system keeps extensive histories describing the service that Progent's customers have received. Progent's team engineers have the benefit of the specifics of all help rendered to every client by any Progent consultant. This archive of issues and fixes is stored as a conveniently accessible support database that permits Progent's remote technical experts to share their experiences with the whole team to make sure that the value of Progent's support services improves daily. Progent's advanced accreditations and working relationships with important technology companies such as Cisco and Microsoft make available other massive technical databases and allow quick access to vendors' internal engineering staff so Progent's online consulting experts are able to arrive at the most efficient resolutions quickly.

Online support services available from Progent to businesses in Parsippany New Jersey include:

Progent's ProSight Flat-rate Managed Services for Small and Medium Size Organizations
Progent provides a family of affordable, fixed-price services designed to enable small and medium-size organizations to benefit from the same best-of-breed technology deployed by many of the world's top corporations. The ProSight line of network management outsourcing services covers all critical aspects of information technology including email content filtering, behavioral-based threat defense, cloud-based backup and disaster recovery, network infrastructure monitoring and management, virtual server cloud hosting, and network resources documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection (EPP) solution that utilizes cutting edge behavior-based analysis tools to guard endpoint devices as well as physical and virtual servers against new malware attacks such as ransomware and file-less exploits, which easily escape legacy signature-matching AV products. ProSight Active Security Monitoring safeguards on-premises and cloud resources and offers a unified platform to manage the complete threat progression including filtering, infiltration detection, mitigation, remediation, and post-attack forensics. Key capabilities include single-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against newly discovered threats. Read more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Protection and Microsoft Exchange Email Filtering
    Progent's ProSight Enhanced Security Protection (ESP) managed services offer affordable in-depth security for physical servers and VMs, workstations, mobile devices, and Exchange email. ProSight ESP uses contextual security and advanced heuristics for continuously monitoring and reacting to security threats from all vectors. ProSight ESP delivers firewall protection, intrusion alerts, device management, and web filtering through cutting-edge technologies incorporated within one agent accessible from a unified console. Progent's security and virtualization experts can help your business to design and implement a ProSight ESP deployment that addresses your company's specific needs and that allows you prove compliance with government and industry data protection standards. Progent will help you define and configure policies that ProSight ESP will enforce, and Progent will monitor your network and react to alarms that call for immediate attention. Progent can also help you to install and test a backup and restore system such as ProSight Data Protection Services (DPS) so you can get back in business rapidly from a potentially disastrous cyber attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Microsoft Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services offer small and medium-sized organizations a low cost end-to-end service for secure backup/disaster recovery. For a low monthly price, ProSight DPS automates and monitors your backup processes and allows fast restoration of critical files, applications and virtual machines that have become unavailable or corrupted due to hardware failures, software bugs, disasters, human error, or malware attacks such as ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, applications, system images, as well as Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to an on-promises storage device, or mirrored to both. Progent's BDR specialists can provide advanced expertise to configure ProSight DPS to to comply with regulatory requirements such as HIPAA, FINRA, PCI and Safe Harbor and, when needed, can assist you to restore your business-critical data. Find out more about ProSight DPS Managed Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the technology of leading data security vendors to deliver web-based control and world-class security for your email traffic. The powerful structure of Email Guard integrates cloud-based filtering with an on-premises gateway appliance to offer complete defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. Email Guard's cloud filter acts as a preliminary barricade and keeps most threats from making it to your network firewall. This decreases your vulnerability to external threats and conserves system bandwidth and storage. Email Guard's on-premises gateway appliance provides a deeper layer of analysis for incoming email. For outgoing email, the local gateway provides anti-virus and anti-spam filtering, DLP, and email encryption. The local security gateway can also help Microsoft Exchange Server to monitor and protect internal email that originates and ends inside your security perimeter. For more details, visit ProSight Email Guard spam and content filtering.

  • ProSight WAN Watch: Infrastructure Management
    ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and inexpensive for smaller organizations to diagram, monitor, reconfigure and debug their networking hardware such as routers, firewalls, and load balancers plus servers, printers, client computers and other devices. Using cutting-edge RMM technology, WAN Watch makes sure that network diagrams are kept updated, copies and manages the configuration of almost all devices connected to your network, tracks performance, and generates alerts when issues are detected. By automating time-consuming management and troubleshooting activities, ProSight WAN Watch can knock hours off common chores like making network diagrams, reconfiguring your network, finding devices that need important updates, or identifying the cause of performance problems. Learn more about ProSight WAN Watch infrastructure management consulting.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progentís server and desktop monitoring managed service that uses advanced remote monitoring and management (RMM) techniques to help keep your IT system operating efficiently by tracking the state of critical computers that drive your business network. When ProSight LAN Watch uncovers a problem, an alert is transmitted immediately to your specified IT management staff and your Progent engineering consultant so all potential problems can be addressed before they have a chance to disrupt productivity Find out more details about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and apps hosted in a protected Tier III data center on a high-performance virtual host configured and maintained by Progent's IT support professionals. With Progent's ProSight Virtual Hosting service model, the client retains ownership of the data, the OS software, and the applications. Because the environment is virtualized, it can be moved easily to an alternate hosting solution without requiring a lengthy and difficult reinstallation process. With ProSight Virtual Hosting, you are not tied one hosting service. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, maintain, find and safeguard data related to your network infrastructure, procedures, business apps, and services. You can instantly find passwords or serial numbers and be alerted automatically about impending expirations of SSL certificates or warranties. By cleaning up and organizing your IT infrastructure documentation, you can eliminate up to half of time wasted looking for critical information about your network. ProSight IT Asset Management features a centralized repository for holding and collaborating on all documents required for managing your network infrastructure such as standard operating procedures and How-To's. ProSight IT Asset Management also offers advanced automation for collecting and associating IT information. Whether youíre planning enhancements, performing regular maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the data you need as soon as you need it. Learn more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and low-cost way for small and mid-size organizations to obtain an objective assessment of the overall health of their information system. Based on a selection of the leading remote monitoring and management (RMM) tools available, and supervised by Progent's certified group of IT professionals, ProSight Network Audits help you see how well the configuration of your essential infrastructure assets conform to industry best practices. The Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and deliver immediate benefits such as a more manageable Active Directory system. Both versions also include one year of advanced remote network monitoring and management (RMM). Benefits can include lower-cost network management, better compliance with data security standards, higher utilization of IT resources, quicker troubleshooting, more reliable backup and restore, and increased uptime. See more information about Progent's ProSight Network Audits network infrastructure review.

The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is a low-cost service based on a brief interview with a Progent information assurance expert. The fact-finding interview is designed to help evaluate your company's preparedness either to stop or recover quickly after an assault by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you directly to gather information about your existing security profile and backup system, and Progent will then produce a written Basic Security and Best Practices Report detailing how you can follow best practices to deploy a cost-effective AV and backup system that meets your business needs. For details, see The ProSight Ransomware Preparedness Report Service.

Additional Consulting Services Offered by Progent
Progent offers the services of seasoned online consulting professionals for special information technology programs. Billing charges for longer-term consulting tasks are set according to the level of expertise of the consultants assigned. Progent's experience with these special areas of information technology allows customers to complete critical projects within budget and on schedule. Progent's special online consulting services include:

  • Call Center Support
    Progent's Help Desk Call Center support alternatives for companies with networks that incorporate Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux technology include full-service Help Desk services, co-managed Helpdesk support services, and Helpdesk operations consulting. Progent's Standard Help Desk Services provide small organizations an end-to-end solution that handles all aspects of online desktop technical support from service requests through ticketing, remote desktop control, status tracking, problem resolution, and management reports. Progent offers service desk support at a substantial discount from Progent's regular desktop service rates, and Progent can provide the additional option of fast on-demand escalation to Level 2 and Level 3 experts to handle complex problems.

    Progent's Call Center consulting expertise can assist you in establishing an efficient new Call Center or improving your established one, selecting or customizing Call Center application software to meet the unique demands of your corporation, or providing occasional online personnel to supplement your existing Help Desk Call Center group during demanding situations like software transitions, mass upgrades, or rolling out brand new applications.

    Progent's Help Desk Call Center staff of veteran information technology experts provides your computer users in Parsippany New Jersey immediate contact with a reliable support group with substantial background providing telephone-based consulting and remote troubleshooting for IT systems powered by Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux products. Progent's focus is to earn the Call Center recognition as a crucial enabler of company performance, and Progent's target is to fix instead of simply document network problems.

  • Applications Services: Education, Custom Programming, and Troubleshooting
    Progent's Applications Experts staff provides phone-based advanced consulting expertise and training in special business application fields that include Enterprise Requirements Planning, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management (CRM). Progent also can deliver consulting expertise, programming, and education for popular Microsoft applications including Microsoft CRM, Office Project, Office 365 Word, and Office 365 Excel. To learn additional information concerning Progent's expertise, custom programming, and education services, see Progent's Business Application Experts Team.

  • Unified and Automated Management of Hybrid Cloud Networks
    Microsoft System Center 2016 unifies and automates the administration of hybrid cloud networks by offering advanced support for Windows Server 2016 servers, Windows 10 clients; cohesive management of heterogeneous environments that include Linux, Hyper-V and VMware; and expanded cloud support including closer integration with Microsoft Intune for Apple iPhone and Android smartphone administration plus built-in integration with Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center 2016 consultants can provide world-class online and onsite support for all elements of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help organizations of any size to design and configure a new implementation of System Center 2016, expand or optimize your current one, upgrade smoothly from an earlier version of System Center, or debug your System Center solution.

  • Online IT Infrastructure Monitoring and Reporting Support
    Progent can deliver organizations in Parsippany New Jersey online hybrid network monitoring by providing System Center Operations Manager expertise and System Center 2012 Operations Manager troubleshooting and support. Progent can configure Operations Manager to accommodate your business so that your network maintenance is proactive rather than reactive. By anticipating emerging problems before they evolve into network outages, system monitoring can head off stressful and expensive information system breakdowns. Progent can also use server and infrastructure monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Solaris, or macOS and OS X networks, Windows environments, or environments that incorporate a variety of operating systems.
How Your Parsippany Business Can Contact Progent's Remote Technical Support Experts
To contact Progent about urgent phone-based expertise with Microsoft, macOS and OS X, or Linux networks, go to Progent's Emergency Phone-Based Support, call 1-800-993-9400, or go to Contact Progent. For businesses and new ventures in Parsippany New Jersey, Progent's phone-based network support specialists are ready to provide professional and cost-effective IT support whenever your company requires it. Long experience providing online tech support has earned Microsoft Partner certification for Progent's consultants and has enabled Progent to acquire world-class troubleshooting skills and to fine tune online connectivity technology to solve network problems rapidly while eliminating the expense and lost productivity associated with in-person support visits.

Even if your Parsippany business works with a regular independent consultant or maintains an in-house organization that can deal with common computer issues, Progentís Microsoft and Cisco certified engineers can still provide a convenient and seamless remote expansion of your on-site resources in cases when your regular IT support personnel either lack the availability or the expertise to address sudden system crises or particularly challenging integration projects.

Details of Progent's Online Computer Services for Parsippany New Jersey
Progent's online help, remote troubleshooting, system security consulting, and network administration services offer offices in Parsippany New Jersey the greatest leverage for your support investment. Whether you require one-time telephone help and Internet-based troubleshooting or ongoing Help Desk call center services and network administration, Progent's professionals can deliver your company enterprise-level network support while permitting you to avoid the expense and administration overhead of maintaining a large internal IT organization. Highlights of Progent's online help services include:

How Is Progent Unique from Other Support Firms?
Progent is a Microsoft Partner consulting company and Progent's head count, depth of technical background, refined remote support software, and familiarity with enterprise networking enable offices to avoid the limitations of excessive dependence on smaller consulting organizations, independent freelance service providers, or limited internal IT help.

Progent stands out by offering:

How Does Our Company Start Getting Online Network Support from Progent?
To initiate Progent's Nationwide Remote Support offerings or to find out more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for IT support, go to Immediate Technical Support.



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    Small to mid-sized businesses can now enjoy all the advantages of Operations Manager 2007 and also have fast access to Progentís Microsoft certified IT consulting experts. With Progent's economically priced network service packages, mid-size organizations can choose a basic co-sourcing service program built around Microsoft System Center Operations Manager 2007 with server monitoring, reporting, Help Desk and remote troubleshooting or a comprehensive round-the-clock outsourcing package. Progent supports Operations Manager 2007 to provide small business information systems enterprise-class reliability, protection and productivity.

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    If you have a company information system with 10 to 50 network users, Progent's computer outsourcing services free your business from dependence on an individual freelance consultant while giving you affordable and reliable access to enterprise-class technical expertise. By delivering network consulting help when you need it, providing advanced knowledge for critical technologies, delivering unique services such as automated network monitoring, and charging only for support you use, Progent gives you an affordable solution for optimizing the productivity of your small office information system. Progent is the smart way for small organizations to create and maintain a robust and secure information network and to have fast access to the experienced help ordinarily available only to enterprises who are able to afford a large internal IT group.

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    Exchange Servers and Apple Mac workstations can co-exist efficiently. Progent's Mac and Microsoft certified experts can show you how to install Microsoft Entourage and Exchange so your Mac users are able to work closely with teammates who run Microsoft Outlook. With Exchange and Entourage for Mac, Exchange and Apple Macintosh systems can coexist, allowing Mac users to receive and send email, search the GAL, import addresses, synchronize calendars, and alert fellow workers to conferences via your Microsoft Exchange account. Progent will verify that your Exchange Server is appropriately configured and that LDAP and Outlook Web Access are working. Progent also can provide specialized one-on-one Entourage education.

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    Progent's Microsoft Premier engineers offer world-class support for corporate-wide implementations of Microsoft Exchange Server. Progent's consultants can help you plan multi-site Exchange Server 2007 rollouts or updates and can supply local personnel to assist large companies with deployments of Microsoft Exchange in the or any area covered by Progent's consultants.

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    Progent's Microsoft-certified SharePoint 2019 and SharePoint Online consultants can provide affordable online and on-premises expertise, software development, and debugging services for businesses of all sizes who intend to migrate to SharePoint 2019 or SharePoint Online from legacy versions of SharePoint. Progent can help you design and execute an efficient upgrade to SharePoint 2019 on premises, SharePoint Online, or a hybrid network model that incorporates local and cloud-based components into a seamless intranet system.

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    MS Office Communications Server delivers IM and presence as part of a scalable, enterprise-grade package featuring enhanced security, seamless compatibility with additional Microsoft products, an extendable, standards-based development environment, and support for regulatory requirements such as HIPAA, Sarbanes-Oxley, and Gramm-Leach-Bliley. The product offers cost savings and improved business efficiencies, increased worker output, and better IP security. Microsoft Communications Server 2007 has been superseded by Lync Server, which in turn has been revamped and renamed Skype for Business. Progent's Microsoft-certified unified communications consultants offer remote and onsite configuration support and mediation services for your Office Communications Server 2007 deployment and can assist your organization to assess the advantages of upgrading to Skype for Business. Progent can also help you to design and execute a smooth migration that will add significant strategic value to your information network

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    Progent can assist small and medium-size businesses to plan, configure, verify and troubleshoot backup/recovery systems required for at-home workers.

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    Progent can help you to prepare for, implement, and operate Microsoft System Center 2012 R2 Configuration Manager. Progent can help you to upgrade smoothly to Configuration Manager 2012 from an older device and application management platform or assist you to enhance your current SCCM 2012 environment to accommodate your changing business needs. In addition, Progent can help you to build a software foundation that extracts the most value from SCCM 2012 by providing advanced consulting support for related Microsoft technologies such as Active Directory Domain Services, SQL Server and SQL Server Reporting Services (SSRS), and Internet Information Services.

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    ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and inexpensive for small and mid-sized organizations to map out, monitor, optimize and debug their connectivity appliances like routers, firewalls, and access points as well as servers, printers, endpoints and other networked devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, WAN Watch ensures that network diagrams are kept updated, captures and manages the configuration of almost all devices on your network, monitors performance, and generates alerts when issues are detected. By automating time-consuming management activities, WAN Watch can cut hours off common chores such as making network diagrams, reconfiguring your network, locating appliances that require important updates, or isolating performance bottlenecks.

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    Progent can help small and mid-size businesses to configure VoIP solutions to provide their at-home workforce the advantage of virtual extensions of the corporate phone system.

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    Progent's Juniper-certified NetScreen consultants can help your company to configure and optimize NetScreen 5000 series routers, migrate from previous NetScreen devices to the latest Juniper products, and repair infrastructure problems in all-Juniper or mixed-technology environments.

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    Progent can assist small businesses to move any part of their network infrastructure to the Microsoft Azure cloud. This can streamline IT administration and lower hardware investments. Azure includes a comprehensive library of public cloud services and Progent can help you to understand the advantages and limitations of different cloud networking models supported by Azure. Progent can help you manage cloud-resident or hybrid cloud and local applications and network infrastructure and make sure that you avoid the common errors small companies make when moving to a public cloud. Progent can show you how to set up VMs on Azure Virtual Machines, utilize cloud storage with Azure Storage, handle authentication with Azure Active Directory, and automate backup-and-recovery services with Azure Backup. Progent can also help you to prepare firewalls and IPsec VPN connections and to manage iPhones and iPads and Google Android smartphones and tablets.

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