Fast Online Technical Support for Parsippany New Jersey Networks
For companies in Parsippany New Jersey, Progent offers online support for computer systems based on Microsoft, Cisco, macOS and OS, or Linux platforms. Progent's Microsoft Premier engineers have provided online support to businesses in every state in the U.S. (See recommendations from Progent's clients.) In addition, Progent offers the consultation services of Cisco CCIE engineers to solve challenging infrastructure issues, plus the services of CISA and CISSP-certified cybersecurity consultants to help with high-level security architecture and troubleshooting issues.
Progent's remote technical support experts provide excellent value due to the fact that they possess the practical background and are equipped with the sophisticated tools required to solve most network problems rapidly. Efficient support reduces immediate costs since solutions accumulate fewer chargeable consulting minutes. Remote support also avoids the cost of sending a consultant to your location. Your company saves even more with indirect expenses by reducing or eliminating system downtime and related losses resulting from business disruption, disgruntled customers and vendors, idle workers, and de-focused management. Progent's extensive online technical support know-how is especially helpful for businesses that depend on public clouds for vital infrastructure or applications such as Microsoft Azure, Exchange Online, Amazon Web Service, Google Cloud, or where on-premises support may not be an option.
Progent's pricing model for remote help is designed to stretch your IT service dollar. Progent bills on a per-minute basis for telephone-based assistance, so you are charged just for the services that you actually get. Unlike typical online support firms, Progent imposes no startup surcharge or minimum fees. Progent's per-minute granularity and clean model for pricing avoid scenarios where quick fixes somehow turn into substantial invoices. Progent's skill at handling technical issues efficiently means your business saves money.
Progent's Remote Consulting and Troubleshooting Expertise
Through years of experience, Progent has fine tuned a set of optimized technologies and field-proven processes that allow the highest level of efficiency for online consulting and troubleshooting for information systems of all sizes. Progent provides safe VPN support for gateways from a variety of popular companies such as Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN access permits the engineers of Progent's remote service group to communicate with your system remotely without breaching system security.
Progent's proven customer support reporting system keeps extensive histories describing the service that Progent's customers have received. Progent's team engineers have the benefit of the specifics of all help rendered to every client by any Progent consultant. This archive of issues and fixes is stored as a conveniently accessible support database that permits Progent's remote technical experts to share their experiences with the whole team to make sure that the value of Progent's support services improves daily. Progent's advanced accreditations and working relationships with important technology companies such as Cisco and Microsoft make available other massive technical databases and allow quick access to vendors' internal engineering staff so Progent's online consulting experts are able to arrive at the most efficient resolutions quickly.
Online support services available from Progent to businesses in Parsippany New Jersey include:
Authorized Windows Support
Progent's Microsoft-certified online service engineers can provide network problem solving and IT support for all Microsoft server products. Progent is a Microsoft Certified Partner and can offer your business the assistance of consulting engineers who can help you with a wide range of platform support services such as
Microsoft Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid cloud systems, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 maintenance,
Microsoft Exchange 2019 Server deployment,
Microsoft Exchange Server 2016 planning and deployment, Microsoft Exchange 2013 configuration,
Exchange Server 2010 management,
SharePoint 2019 design and deployment, SharePoint Server 2016 migration support, Microsoft Teams planning and integration, Microsoft Skype for Business migration consulting, Lync Server management, and Microsoft Communications Server troubleshooting,
Microsoft Forefront TMG management and ISA Server 2006 maintenance, Microsoft SQL Server 2019 integration expertise, Microsoft SQL Server 2017 expertise, Microsoft SQL Server 2016 integration and programming and SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) resource monitoring and reporting,
Project Server training,
Microsoft Access Programming,
SBS Server 2011 consulting, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent in addition can deliver a broad range of cost-effective desktop support services to help your business to deploy, configure, troubleshoot, and administer workstations and notebooks powered by Microsoft Windows. Progent's PC desktop consulting services include offering Windows 10 upgrade help as well as Microsoft System Center 2012 Configuration Manager (SCCM 2012) planning and installation, Microsoft System Center 2016 Configuration Manager cloud integration, and Microsoft Intune expertise to centralize the management of your PCs and web-facing mobile devices.
Contact a Cisco CCIE for Complex Infrastructure Troubleshooting
The Cisco Certified Internetwork Expert certification is the premier accreditation for network infrastructure engineers, and certifies a person's technical knowledge at the master level. CCIEs know how to resolve even the most difficult challenges surrounding network infrastructure planning, integration, maintenance, protection, and repair. Cisco qualified CCIEs work with the highest priority with Cisco's internal engineers in isolating problems with IOS network management utilities and developing workarounds or locating program patches. CCIEs are an excellent value since their broad experience allows them to find solutions for problems quickly. In many instances, less experienced engineers can struggle for hours or days with identical problems that a CCIE can fix in minutes. Progent's Cisco CCIE certified support experts can interface to your computer system by means of advanced remote troubleshooting tools to perform fast, secure, and affordable diagnosis and repair.
New York City Metro Area Contact Information:
Progent offers consulting services and onsite technical support in the Greater New York City Metro Area including Stamford, and all of New Jersey.
Progent locations in New York City Metro Area
||Flatbush Avenue Executive Center, 495 Flatbush Avenue
Brooklyn, NY 11225
||Brooklyn Network Support Services
||3001 Woodbridge Avenue
Edison, NJ 08837
||Edison Network Support Services
||111 Town Square Place, Suite 1203
Jersey City, NJ 07302
||Jersey City Network Support Services
||30 Broad St, 23rd Floor
New York City, NY 10004
||Lower Manhattan Network Support Services
||420 Lexington Ave
New York City, NY 10170
||Midtown Manhattan Network Support Services
||146-B Ferry Street
Newark, NJ 07105
||Newark Network Support Services
||181 New Road, Suite 304
Parsippany, NJ 07054
||Parsippany Network Support Services
||Park 80 West
Saddle Brook, NJ 07663
||Saddle Brook Network Support Services
||405 RXR Plaza
Uniondale, NY 11556
||Uniondale Network Support Services
||73 Market Street, 3rd Floor
Yonkers, NY 10710
||Yonkers Network Support Services
Progent's CCIEs offer help for the complete line of Cisco's market leading selection of connectivity products by delivering consulting services that include:
CISSP and ISSAP Premier Network Security Experts
Progent's certified CISSP and CISSP-ISSAP security and compliance consultants offer a variety of security services to improve the defenses of your Microsoft Windows, Apple macOS and OS X, or Linux environment against assaults or help you to recuperate quickly after a serious penetration. Security solutions available from Progent cover comprehensive data security and compliance assessment using tools such as GFI LANguard Network Security Scanner, AMAP Application Scanner, and products from Metasploit and Hydra; fast recovery from malicious attacks; installing firewalls; establishing safe architectures for off-site and mobile communication; defending your messaging infrastructure against viruses, spam and DHA attacks; and offering round-the-clock network monitoring.
Cloud Integration Solutions
Progent offers advanced online support services to help businesses of all sizes integrate their networks with leading public cloud platforms including Microsoft Azure and Amazon Web Services (AWS). Progent can assist you to design and administer cost-effective ecosystems that can include Windows and Linux systems and apps in either cloud-centric solutions or in hybrid topologies that combine local IT assets as well as public clouds. To help you to incorporate public cloud services with networks, Progent offers a variety of public cloud migration support services such as Office 365 Exchange Online integration solutions with on-premises installations of Exchange,
Azure hybrid cloud planning and integration services, Amazon AWS hybrid cloud solutions, Amazon Web Marketing Service development and debugging, and Google Cloud Platform (GCP) planning and integration consulting. Progent has more than 20 years of background delivering high-level consulting expertise online, and Progent can make sure you complete your cloud migration projects quickly and within your budget.
VMware Site Recovery Manager (SRM) Consulting
VMware's Site Recovery Manager (SRM) is an extension to VMware vCenter that allows you to specify, automate and verify a repeatable runbook for recovering services rapidly after an outage. Site Recovery Manager provides centrally controlled and automated disaster recovery, application mobility, and transparent site relocation, failback and site re-protect. Site Recovery Manager also supports transparent testing for site recovery, updates and fixes and can generate reports to verify complete service recovery, validate SLAs and prove DR compliance. Progent can provide the support of a VCDX certified VMware SRM consulting expert to assist your organization to plan, configure, test and maintain a DR system based on VMware Site Recovery Manager.
Progent's VMware vSphere experts have in-depth experience of VMware vCloud Director, vRealize Automation, vRealize Orchestrator (vRO) and vCloud used for administering private and hybrid cloud solutions that provide maximum availability, security, and application mobility. Progent can also provide world-class VMware NSX expertise from a VCDX-NV certified network architect to help you to build a fully virtualized Software Defined Data Center that can be set up or re-purposed in minutes and administered with a high level of automation independent of the hardware used by the underlying IP network.
UNIX/Linux, Solaris, and macOS and OS X Support Services
Progent's UNIX/Linux consultants and Apple macOS and OS X technology specialists can provide phone-based support services to cover a broad array of information technologies such as network infrastructure, email systems, network and operational security, plus UNIX and Microsoft Windows integration. For server hardware consolidation and easy administration in networks that combine Linux with Microsoft Windows, Progent can provide VMware vSphere consulting and Citrix XenServer expertise. Progent can also assist with transitioning from legacy applications to Microsoft Windows or Linux-powered solutions. Progent's team-based methodology for resolving network problems enables quick escalation, when required, to consultants with appropriate experience to handle complex scenarios. This expedites repair of critical problems, reduces network downtime, and cuts support expense.
Important Linux variants for which Progent can provide expertise include:
Progent's ProSight Flat-rate Managed Services for Small and Medium Size Organizations
Progent provides a family of affordable, fixed-price services designed to enable small and medium-size organizations to benefit from the same best-of-breed technology deployed by many of the world's top corporations. The ProSight line of network management outsourcing services covers all critical aspects of information technology including email content filtering, behavioral-based threat defense, cloud-based backup and disaster recovery, network infrastructure monitoring and management, virtual server cloud hosting, and network resources documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint protection (EPP) solution that utilizes cutting edge behavior-based analysis tools to guard endpoint devices as well as physical and virtual servers against new malware attacks such as ransomware and file-less exploits, which easily escape legacy signature-matching AV products. ProSight Active Security Monitoring safeguards on-premises and cloud resources and offers a unified platform to manage the complete threat progression including filtering, infiltration detection, mitigation, remediation, and post-attack forensics. Key capabilities include single-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against newly discovered threats. Read more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Protection and Microsoft Exchange Email Filtering
Progent's ProSight Enhanced Security Protection (ESP) managed services offer affordable in-depth security for physical servers and VMs, workstations, mobile devices, and Exchange email. ProSight ESP uses contextual security and advanced heuristics for continuously monitoring and reacting to security threats from all vectors. ProSight ESP delivers firewall protection, intrusion alerts, device management, and web filtering through cutting-edge technologies incorporated within one agent accessible from a unified console. Progent's security and virtualization experts can help your business to design and implement a ProSight ESP deployment that addresses your company's specific needs and that allows you prove compliance with government and industry data protection standards. Progent will help you define and configure policies that ProSight ESP will enforce, and Progent will monitor your network and react to alarms that call for immediate attention. Progent can also help you to install and test a backup and restore system such as ProSight Data Protection Services (DPS) so you can get back in business rapidly from a potentially disastrous cyber attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Microsoft Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services offer small and medium-sized organizations a low cost end-to-end service for secure backup/disaster recovery. For a low monthly price, ProSight DPS automates and monitors your backup processes and allows fast restoration of critical files, applications and virtual machines that have become unavailable or corrupted due to hardware failures, software bugs, disasters, human error, or malware attacks such as ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, applications, system images, as well as Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to an on-promises storage device, or mirrored to both. Progent's BDR specialists can provide advanced expertise to configure ProSight DPS to to comply with regulatory requirements such as HIPAA, FINRA, PCI and Safe Harbor and, when needed, can assist you to restore your business-critical data. Find out more about ProSight DPS Managed Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the technology of leading data security vendors to deliver web-based control and world-class security for your email traffic. The powerful structure of Email Guard integrates cloud-based filtering with an on-premises gateway appliance to offer complete defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. Email Guard's cloud filter acts as a preliminary barricade and keeps most threats from making it to your network firewall. This decreases your vulnerability to external threats and conserves system bandwidth and storage. Email Guard's on-premises gateway appliance provides a deeper layer of analysis for incoming email. For outgoing email, the local gateway provides anti-virus and anti-spam filtering, DLP, and email encryption. The local security gateway can also help Microsoft Exchange Server to monitor and protect internal email that originates and ends inside your security perimeter. For more details, visit ProSight Email Guard spam and content filtering.
- ProSight WAN Watch: Infrastructure Management
ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and inexpensive for smaller organizations to diagram, monitor, reconfigure and debug their networking hardware such as routers, firewalls, and load balancers plus servers, printers, client computers and other devices. Using cutting-edge RMM technology, WAN Watch makes sure that network diagrams are kept updated, copies and manages the configuration of almost all devices connected to your network, tracks performance, and generates alerts when issues are detected. By automating time-consuming management and troubleshooting activities, ProSight WAN Watch can knock hours off common chores like making network diagrams, reconfiguring your network, finding devices that need important updates, or identifying the cause of performance problems. Learn more about ProSight WAN Watch infrastructure management consulting.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring managed service that uses advanced remote monitoring and management (RMM) techniques to help keep your IT system operating efficiently by tracking the state of critical computers that drive your business network. When ProSight LAN Watch uncovers a problem, an alert is transmitted immediately to your specified IT management staff and your Progent engineering consultant so all potential problems can be addressed before they have a chance to disrupt productivity Find out more details about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and apps hosted in a protected Tier III data center on a high-performance virtual host configured and maintained by Progent's IT support professionals. With Progent's ProSight Virtual Hosting service model, the client retains ownership of the data, the OS software, and the applications. Because the environment is virtualized, it can be moved easily to an alternate hosting solution without requiring a lengthy and difficult reinstallation process. With ProSight Virtual Hosting, you are not tied one hosting service. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, maintain, find and safeguard data related to your network infrastructure, procedures, business apps, and services. You can instantly find passwords or serial numbers and be alerted automatically about impending expirations of SSL certificates or warranties. By cleaning up and organizing your IT infrastructure documentation, you can eliminate up to half of time wasted looking for critical information about your network. ProSight IT Asset Management features a centralized repository for holding and collaborating on all documents required for managing your network infrastructure such as standard operating procedures and How-To's. ProSight IT Asset Management also offers advanced automation for collecting and associating IT information. Whether youíre planning enhancements, performing regular maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the data you need as soon as you need it. Learn more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and low-cost way for small and mid-size organizations to obtain an objective assessment of the overall health of their information system. Based on a selection of the leading remote monitoring and management (RMM) tools available, and supervised by Progent's certified group of IT professionals, ProSight Network Audits help you see how well the configuration of your essential infrastructure assets conform to industry best practices. The Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and deliver immediate benefits such as a more manageable Active Directory system. Both versions also include one year of advanced remote network monitoring and management (RMM). Benefits can include lower-cost network management, better compliance with data security standards, higher utilization of IT resources, quicker troubleshooting, more reliable backup and restore, and increased uptime. See more information about Progent's ProSight Network Audits network infrastructure review.
The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is a low-cost service based on a brief interview with a Progent information assurance expert. The fact-finding interview is designed to help evaluate your company's preparedness either to stop or recover quickly after an assault by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you directly to gather information about your existing security profile and backup system, and Progent will then produce a written Basic Security and Best Practices Report detailing how you can follow best practices to deploy a cost-effective AV and backup system that meets your business needs. For details, see The ProSight Ransomware Preparedness Report Service.
Additional Consulting Services Offered by Progent
Progent offers the services of seasoned online consulting professionals for special information technology programs. Billing charges for longer-term consulting tasks are set according to the level of expertise of the consultants assigned. Progent's experience with these special areas of information technology allows customers to complete critical projects within budget and on schedule. Progent's special online consulting services include:
How Your Parsippany Business Can Contact Progent's Remote Technical Support Experts
Call Center Support
Progent's Help Desk Call Center support alternatives for companies with networks that incorporate Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux technology include full-service Help Desk services, co-managed Helpdesk support services, and Helpdesk operations consulting.
Progent's Standard Help Desk Services provide small organizations an end-to-end solution that handles all aspects of online desktop technical support from service requests through ticketing, remote desktop control, status tracking, problem resolution, and management reports. Progent offers service desk support at a substantial discount from Progent's regular desktop service rates, and Progent can provide the additional option of fast on-demand escalation to Level 2 and Level 3 experts to handle complex problems.
Progent's Call Center consulting expertise can assist you in establishing an efficient new Call Center or improving your established one, selecting or customizing Call Center application software to meet the unique demands of your corporation, or providing occasional online personnel to supplement your existing Help Desk Call Center group during demanding situations like software transitions, mass upgrades, or rolling out brand new applications.
Progent's Help Desk Call Center staff of veteran information technology experts provides your computer users in Parsippany New Jersey immediate contact with a reliable support group with substantial background providing telephone-based consulting and remote troubleshooting for IT systems powered by Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux products. Progent's focus is to earn the Call Center recognition as a crucial enabler of company performance, and Progent's target is to fix instead of simply document network problems.
- Applications Services: Education, Custom Programming, and Troubleshooting
Progent's Applications Experts staff provides phone-based advanced consulting expertise and training in special business application fields that include Enterprise Requirements Planning, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management (CRM). Progent also can deliver consulting expertise, programming, and education for popular Microsoft applications including Microsoft CRM, Office Project, Office 365 Word, and Office 365 Excel. To learn additional information concerning Progent's expertise, custom programming, and education services, see Progent's Business Application Experts Team.
- Unified and Automated Management of Hybrid Cloud Networks
Microsoft System Center 2016 unifies and automates the administration of hybrid cloud networks by offering advanced support for Windows Server 2016 servers, Windows 10 clients; cohesive management of heterogeneous environments that include Linux, Hyper-V and VMware; and expanded cloud support including closer integration with Microsoft Intune for Apple iPhone and Android smartphone administration plus built-in integration with Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center 2016 consultants can provide world-class online and onsite support for all elements of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help organizations of any size to design and configure a new implementation of System Center 2016, expand or optimize your current one, upgrade smoothly from an earlier version of System Center, or debug your System Center solution.
- Online IT Infrastructure Monitoring and Reporting Support
Progent can deliver organizations in Parsippany New Jersey online hybrid network monitoring by providing System Center Operations Manager expertise and System Center 2012 Operations Manager troubleshooting and support. Progent can configure Operations Manager to accommodate your business so that your network maintenance is proactive rather than reactive. By anticipating emerging problems before they evolve into network outages, system monitoring can head off stressful and expensive information system breakdowns. Progent can also use server and infrastructure monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Solaris, or macOS and OS X networks, Windows environments, or environments that incorporate a variety of operating systems.
To contact Progent about urgent phone-based expertise with Microsoft, macOS and OS X, or Linux networks, go to Progent's Emergency Phone-Based Support, call 1-800-993-9400, or go to Contact Progent.
For businesses and new ventures in Parsippany New Jersey, Progent's phone-based network support specialists are ready to provide professional and cost-effective IT support whenever your company requires it. Long experience providing online tech support has earned Microsoft Partner certification for Progent's consultants and has enabled Progent to acquire world-class troubleshooting skills and to fine tune online connectivity technology to solve network problems rapidly while eliminating the expense and lost productivity associated with in-person support visits.
Even if your Parsippany business works with a regular independent consultant or maintains an in-house organization that can deal with common computer issues, Progentís Microsoft and Cisco certified engineers can still provide a convenient and seamless remote expansion of your on-site resources in cases when your regular IT support personnel either lack the availability or the expertise to address sudden system crises or particularly challenging integration projects.
Details of Progent's Online Computer Services for Parsippany New Jersey
Progent's online help, remote troubleshooting, system security consulting, and network administration services offer offices in Parsippany New Jersey the greatest leverage for your support investment. Whether you require one-time telephone help and Internet-based troubleshooting or ongoing Help Desk call center services and network administration, Progent's professionals can deliver your company enterprise-level network support while permitting you to avoid the expense and administration overhead of maintaining a large internal IT organization. Highlights of Progent's online help services include:
- Fast Phone Contact with Microsoft Premier Support Specialists
Progent's team of Microsoft-certified engineers can deliver immediate and affordable expertise to offices in Parsippany New Jersey and is also ideal for networks in geographic areas that lack consultants with in-depth experience supporting Microsoft's current line of server platforms. All Progent engineers have at least 10 years of background integrating Microsoft solutions. As a Microsoft Certified Partner consulting company, Progent has the advantage of a broad selection of Microsoft support tools, service information, and continuing education.
- By the Minute Billing to Reduce Costs
Progent provides online support on a per-minute basis, so you are charged only for the services you use. Progent requires no minimum charge for phone support and imposes no ongoing subscription fee for services provided during regular business hours. This protects you from paying big invoices for routine repairs.
- Availability of Cisco Certified Network Architecture Professionals
Progent's certified experts for Cisco offers help from authorized specialists with experience in designing, deploying, and supporting networking solutions based on Cisco products. Progent can offer a Cisco Certified Internetwork Expert or Cisco Certified Network Professional to show you how to create fast, reliable, and secure connectivity for wireline and wireless networking.
- Application Specialists Consulting
Progent's core support offerings consist of system integration, MS Exchange Server expertise, network security design, and Co-managed Help Desk services. Progent's Application Experts group can provide world-class consulting expertise in critical business applications. Help available from the Application Experts Team covers:
Dynamics GP/Great Plains Support and Customization
Microsoft Project Support
Microsoft Office 365 integration consulting
Office Excel and Microsoft Office 365 Excel Consulting and VBA Programming
Office Word and Office 365 Word Help
Business Information (BI) Reporting Development and Troubleshooting
Power BI Integration Services
UNIX, Linux and Sun Solaris Support
Microsoft SQL Server 2019 solution design, Microsoft SQL Server 2017 migration, Microsoft SQL 2016 Software Development, and Microsoft SQL Server 2014 Software Development and Troubleshooting
Oracle Management Support and Software Programming
MySQL Management Support and Software Programming
Amazon Marketplace Web Service Programming and Debugging
By providing a full service one-stop source for network generalists and specialists, Progent is able to deliver fast, cost-effective, and comprehensive IT solutions that fit the special requirements of your company.
- Advanced Online Access Tools
Protected online connectivity allows Progent's support professionals to observe exactly what your customers see. This makes it possible to produce fast fixes to issues that could otherwise demand an expensive onsite service call. State-of-the-art online connectivity tools and experienced engineers together enable Progent to repair most network issues quickly and economically. Progent is an industry leader in offsite troubleshooting and remote network monitoring.
- Compatibility with Popular VPN Products
Progent can provide secure VPN access for gateways from major VPN providers including Microsoft, Cisco, WatchGuard and CheckPoint. Protected VPN remote connectivity allows the engineers at Progent's Technical Response Center to access your system remotely without compromising system security.
- 24x7 Service for High Network Availability
For businesses with line-of-business applications, Progent can provide optional 24x7 online support services. Used in conjunction with remote 24x7 server monitoring based on Microsoft Operations Manager, this service can help ensure maximum system availability.
- Help Desk Outsourcing
Progent's Help Desk outsourcing services are designed specifically for budget-constrained companies whose workers need immediate recourse to a Help Desk Call Center with effective phone support and complete escalation ability.
How Is Progent Unique from Other Support Firms?
Progent is a Microsoft Partner consulting company and Progent's head count, depth of technical background, refined remote support software, and familiarity with enterprise networking enable offices to avoid the limitations of excessive dependence on smaller consulting organizations, independent freelance service providers, or limited internal IT help.
Progent stands out by offering:
How Does Our Company Start Getting Online Network Support from Progent?
- Certified Expertise in Microsoft's Full Line of Server Platforms
Progent offers in-depth expertise for Microsoftís leading server products with services that include Microsoft Windows Server 2019 migration services, Windows Server 2016 hybrid cloud solutions, Windows 2012 R2 Server migration and deployment help, Windows Server 2008 support, Windows 2003 Server upgrades, MS Exchange 2019 Server deployment, Microsoft Exchange Server 2016 planning and deployment, Microsoft Exchange 2013 consulting, Microsoft Exchange Server 2010 management, Microsoft Exchange Server 2007 and Exchange 2003 Server migration, plus MS SQL Server 2019 hybrid integration consulting, MS SQL Server 2017 planing and migration, SQL Server 2016 integration, Microsoft SQL Server 2014 support, and SQL Server 2012 management support.
- Value Pricing
Progent's pricing model is to charge for remote service and on-site visits per minute. As a result, you are charged exclusively for received services. Progent does not demand a higher rate for off-hours or urgent service, and within California or in areas where Progent offers on-site service, Progent does not bill for travel except for emergency support where on-site work is less than 4 hours. In addition, Progent applies no service activation charge and requires no retainer for services provided during regular working hours. Many support organizations impose large minimum payments or charge for each quarter hour or longer. Progent's one-minute granularity eliminates big bills for fast solutions so you won't be forced to permit less critical problems to stay unaddressed.
- Knowledge Transfer
Progent is committed to knowledge transfer from Progent's consultants to customers. By educating customers to handle problems that are within their scope, Progent can concentrate on providing high-value services where Progent has little competition. Businesses who utilize familiar independent service providers or who maintain in-house support personnel benefit when Progent passes on information about new technology and tested methodologies to make their networks more reliable, protected, and efficient.
- Automated Network Monitoring with MS Operations Manager
Progent is one of the few support companies to offer round-the-clock network monitoring services powered by MS System Center Operations Manager. MS System Center Operations Manager allows your computer maintenance to be anticipatory instead of reactive. By uncovering potential problems before they cause downtime, system monitoring can keep your information network from stressful and costly service losses.
To initiate Progent's Nationwide Remote Support offerings or to find out more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for IT support, go to Immediate Technical Support.