Immediate Remote Support for Parsippany IT Networks
For companies in Parsippany or anywhere in New Jersey, Progent offers online technical support for networks based on Microsoft, Cisco, macOS and OS , or Linux technology. Progent's Microsoft Certified engineers have delivered remote troubleshooting to businesses in all 50 states in the United States. (Check out testimonials from Progent's clients.) Progent also can furnish the consultation services of Cisco CCIE-qualified network specialists to handle complex networking issues, as well as the assistance of CISSP-qualified security consultants to handle high-level security architecture and diagnostic jobs.
Progent's remote technical support experts provide exceptional value due to the fact that they have the practical experience and are equipped with the advanced tools required to solve most information system problems quickly. This reduces direct costs because solutions accumulate fewer billable consulting minutes. Online help also avoids the expense of dispatching a consultant to your site. Your organization saves additionally in incidental costs by minimizing or avoiding network outages and associated losses stemming from business discontinuity, disgruntled customers and vendors, unproductive workers, and distracted management. Progent's advanced online technical support know-how is particularly helpful for businesses that rely on public clouds for critical infrastructure or applications such as Azure, Amazon AWA, or Office 365 Exchange Online, where on-premises IT support may not be an alternative.
Progent's pricing model for online support is structured to stretch your IT service dollar. Progent charges by the minute for phone assistance, so you pay only for the services that you receive. Unlike many remote support companies, Progent requires no service activation fee or minimum fees. Progent's per-minute billing unit and simple model for pricing avoid situations where fast repairs somehow turn into substantial bills. Progent's skill at solving technical issues quickly means you spends less cash.
Progent's Remote Consulting and Troubleshooting Expertise
Over the years, Progent has mastered a set of optimized tools and field-tested methodologies that allow the maximum degree of efficiency for remote help and repair for computer systems of all sizes. Progent offers secure Virtual Private Network support for gateways from a variety of leading companies including Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN connectivity allows the staff of Progent's Technical Response Center to communicate with your company's environment without breaching system security.
Progent's advanced technical support reporting system stores comprehensive histories for the service that Progent's clients have received. Progent's authorized consultants have access to the history of assistance delivered to every client by every Progent engineer. This archive of problems and fixes is structured as a conveniently exploitable proprietary knowledge base that enables Progent's online technical engineers to communicate their experiences company-wide to make sure that the effectiveness of Progent's technical support grows daily. Progent's high-level certifications and close associations with major vendors such as Cisco and Microsoft make available additional vast technical support databases and permit quick access to manufacturers' in-house support staff so Progent's remote consulting experts are able to come up with the most efficient resolutions quickly.
Remote support services available from Progent to companies in Parsippany and throughout the state of New Jersey include:
Authorized Windows Support
Progent's Microsoft-certified online support experts offer computer troubleshooting and consulting assistance for the complete line of Microsoft server platforms. Progent is a Microsoft Certified Partner and can provide your business the assistance of support engineers who can help you with a broad variety of platform support services such as
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid systems, Windows Server 2012 R2 integration,
Windows Server 2008 maintenance,
MS Exchange Server 2019 planning and configuration,
Microsoft Exchange Server 2016 planning and deployment, Exchange 2013 consulting,
Microsoft Exchange Server 2010 management,
SharePoint Server 2019 design and deployment, SharePoint Server 2016 migration expertise, Microsoft Skype for Business Server migration support, Microsoft Lync Server 2013 management, and Office Communications Server troubleshooting,
Forefront TMG 2010 management and ISA Server 2006 migration, Microsoft SQL Server 2017 expertise,
SQL Server 2016 migration and development and SQL Server 2014 support,
Systems Center Operations Manager (SCOM) network monitoring,
Project Server planning,
Microsoft Access Application Development and Troubleshooting,
SBS Server consulting, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent in addition can deliver a wide array of cost-effective PC desktop services to help you company to deploy, configure, troubleshoot, and manage desktop PCs and laptops powered by Microsoft Windows. Progent's PC desktop support services cover areas such as offering Microsoft Windows 10 upgrade support as well as System Center 2012 Configuration Manager planning and installation, System Center 2016 Configuration Manager hybrid cloud integration, and Intune expertise to centralize the management of your PCs and web-facing mobile devices.
Talk to a Cisco Certified Internetwork Expert for High-level Infrastructure Troubleshooting
The Cisco CCIE credential is the premier accreditation for networking professionals, and certifies a person's network technology knowledge at the master level. Cisco-qualified CCIEs know how to resolve the most stubborn issues surrounding network infrastructure planning, installation, maintenance, security, and troubleshooting. Cisco CCIEs work on a privileged basis with Cisco's internal product support engineers in isolating problems with Cisco IOS network management tools and coming up with workarounds or identifying software updates. CCIEs provide excellent value since their broad expertise permits them to solve problems rapidly. In many instances, less seasoned engineers can struggle for many hours or even days with the same tasks that a CCIE can fix in minutes. Progent's Cisco CCIE support experts can communicate with your computer system via the latest on-line troubleshooting tools to perform fast, safe, and economical analysis and repair.
Greater New York City Metro Area Contact Information:
Progent offers consulting services and onsite technical support in the Greater New York City Metro Area including Philadelphia, Stamford, and all of New Jersey.
Progent locations in the Greater New York Metro Area
||420 Lexington Ave
New York, New York 10170
|Sales Phone: 646-727-4666
Link: New York Network Support Services
||30 Broad St
New York, New York 10004
|Sales Phone: 646-969-5696
Link: New York Network Support Services
||405 RXR Plaza
Uniondale, New York 11556
|Sales Phone: 516-214-2242
Link: Uniondale Network Support Services
||317 George Street
New Brunswick, New Jersey 08901
|Sales Phone: (973) 939-0035
Link: Edison, NJ Network Support Services
||146-B Ferry Street
Newark, New Jersey 07105
|Sales Phone: 862-373-1253
Link: Newark, NJ Network Support Services
||181 New Road
Parsippany, New Jersey 07054
|Sales Phone: 973-939-0009
Link: Parsippany, NJ Network Support Services
||2 University Plaza
Hackensack, New Jersey 07601
|Sales Phone: 562-583-3336
Link: Saddle Brook, NJ Network Support Services
||1735 Market Street
Philadelphia, Pennsylvania 19103
|Sales Phone: 267-592-4430
Link: Philadelphia, PA Network Support Services
||243 Tresser Boulevard
Stamford, Connecticut 06901
|Sales Phone: 203-989-9414
Link: Stamford, CT Network Support Services
Progent's Cisco-qualified CCIEs can provide assistance with the entire range of Cisco's top-selling selection of connectivity appliances by delivering services such as:
CISM and CISSP Certified System Security Consultants
Progent's certified CISSP and CISSP-ISSAP security and compliance experts offer a variety of system protection services that can enhance the safety of your Microsoft Windows, macOS and OS X, or Linux network against attacks or help your company to clean up quickly following a damaging breach. Security consulting services offered by Progent include: comprehensive network security audits using utilities such as GFI LANguard, EEYE Vulnerability Scanner, and products from Solar Winds tools and Nikto; rapid recuperation from virus and worm attacks; installing firewalls; establishing safe architectures for remote and mobile access; defending your email system from spam and directory harvest attacks; and managing round-the-clock network monitoring.
Hybrid Cloud Integration Solutions
Progent can provide advanced online consulting services to help companies of all sizes integrate their IT infrastructure with popular public cloud platforms such as Microsoft Azure and Amazon Web Services. Progent can assist you to plan and manage cost-effective environments that support Windows and Linux systems and apps in either cloud-based systems or in hybrid topologies that utilize on-premises resources as well as public clouds. To assist you to integrate cloud services with networks, Progent can provide a variety of public cloud migration support services that include Office 365 integration with on-premises Exchange deployments,
Microsoft Azure hybrid cloud design and integration services, Amazon Web Services hybrid cloud migration, and Amazon Web Marketing Service programming and troubleshooting. Progent has more than 15 years of experience delivering high-level consulting services online, and Progent can make sure you successfully carry out your cloud migration projects on schedule and within your budget.
VMware Site Recovery Manager Consulting
VMware's Site Recovery Manager (SRM) is a component of VMware vCenter that allows you to orchestrate, automate and test a repeatable runbook for recovering applications and services quickly following a breakdown. Site Recovery Manager supports centrally controlled and automated disaster recovery, application mobility, plus transparent site migration, failback and re-protect. SRM also enables non-intrusive testing for site recovery, updates and patches and can generate audit reports to confirm complete service recovery, validate SLAs and demonstrate DR compliance. Progent can provide the support of a VCDX certified VMware Site Recovery Manager consultant to assist your organization to design, deploy, test and administer a DR system powered by VMware Site Recovery Manager.
Progent's VMware vSphere and vCloud experts offer in-depth understanding of VMware vCloud Director, VMware vRealize Automation (vRA), vRO and vCloud tools for administering private and hybrid cloud solutions that provide maximum uptime, security, and application mobility. Progent can also provide advanced VMware NSX consulting from a VCDX-NV certified network designer to help you to create a completely virtualized Software Defined Data Center that can be provisioned or re-purposed in minutes and administered with a high degree of automation regardless of the hardware used by the basic IP network.
UNIX, Linux, Sun Solaris, and macOS and OS X Support Services
Progent's UNIX/Linux consultants and macOS and OS X technology specialists can provide online support services to address a wide range of information technologies such as network infrastructure, messaging solutions, network and process security, plus UNIX and Microsoft Windows coexistence. For server hardware economization and simplified administration in networks that include Linux-based systems with Windows, Progent offers VMware vSphere consulting and Citrix XenServer support. Progent can also help with migration from older applications to Microsoft Windows or Linux environments. Progent's team-oriented methodology for resolving network issues promotes quick escalation, when required, to consultants with task-relevant experience to handle complex scenarios. This accelerates solutions of urgent problems, reduces network downtime, and lowers service expense.
Progent's UNIX/Linux consultants can provide urgent phone-based help diagnosing problems within UNIX, Linux, or Solaris networks powered by popular derivatives of UNIX including:
Apple Mac OS X
IBM AIX Open UNIX
HP-UX (Hewlett Packard UNIX)
Silicon Graphics IRIX (SGI/IRIX)
ProSight Fixed-price Managed IT Services for Small and Mid-size Businesses
Progent offers a family of affordable, fixed-price services intended to enable small and mid-size businesses to utilize the same best-of-breed IT solutions used by many of the world's leading enterprises. Progent's ProSight suite of network monitoring and management services covers all key facets of modern networking such as email content filtering, security and compliance, automated backup and disaster recovery, network infrastructure monitoring and management, VM cloud hosting, and network asset documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that incorporates next generation behavior analysis tools to guard endpoints and servers and VMs against new malware assaults such as ransomware and file-less exploits, which routinely escape traditional signature-based anti-virus tools. ProSight ASM safeguards local and cloud-based resources and provides a unified platform to manage the complete threat lifecycle including filtering, identification, containment, cleanup, and post-attack forensics. Key features include single-click rollback using Windows Volume Shadow Copy Service and automatic network-wide immunization against newly discovered threats. Read more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Endpoint Security and Microsoft Exchange Filtering
Progent's ProSight Enhanced Security Protection (ESP) managed services offer affordable multi-layer protection for physical and virtual servers, workstations, smartphones, and Exchange Server. ProSight ESP uses adaptive security and advanced heuristics for round-the-clock monitoring and responding to security assaults from all vectors. ProSight ESP delivers firewall protection, penetration alerts, endpoint control, and web filtering via leading-edge technologies packaged within one agent accessible from a unified control. Progent's data protection and virtualization experts can help you to plan and implement a ProSight ESP environment that addresses your company's unique requirements and that allows you demonstrate compliance with government and industry data protection standards. Progent will assist you specify and implement policies that ProSight ESP will manage, and Progent will monitor your network and respond to alarms that call for immediate attention. Progent can also help you to set up and test a backup and disaster recovery solution like ProSight Data Protection Services (DPS) so you can get back in business rapidly from a potentially disastrous security attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Microsoft Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services from Progent provide small and mid-sized organizations a low cost and fully managed service for reliable backup/disaster recovery (BDR). Available at a low monthly cost, ProSight Data Protection Services automates your backup processes and enables rapid recovery of vital data, applications and virtual machines that have become unavailable or damaged due to hardware failures, software bugs, disasters, human mistakes, or malicious attacks such as ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware images/. Critical data can be backed up on the cloud, to a local device, or to both. Progent's cloud backup consultants can provide advanced expertise to set up ProSight DPS to be compliant with regulatory requirements like HIPPA, FINRA, and PCI and, whenever needed, can assist you to recover your critical information. Find out more about ProSight DPS Managed Cloud Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering service that incorporates the infrastructure of leading information security companies to deliver web-based management and world-class security for all your inbound and outbound email. The powerful structure of Progent's Email Guard managed service combines a Cloud Protection Layer with a local security gateway device to provide complete protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-based threats. The cloud filter acts as a preliminary barricade and keeps most unwanted email from making it to your security perimeter. This decreases your exposure to external attacks and saves network bandwidth and storage. Email Guard's on-premises security gateway device adds a deeper level of analysis for incoming email. For outbound email, the local security gateway offers AV and anti-spam protection, DLP, and email encryption. The local security gateway can also help Microsoft Exchange Server to track and safeguard internal email traffic that originates and ends within your corporate firewall. For more information, see Email Guard spam and content filtering.
- ProSight WAN Watch: Network Infrastructure Management
ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and affordable for smaller businesses to map out, track, optimize and debug their connectivity hardware like routers and switches, firewalls, and load balancers plus servers, printers, client computers and other networked devices. Incorporating state-of-the-art RMM technology, WAN Watch ensures that network diagrams are kept updated, captures and manages the configuration of almost all devices connected to your network, tracks performance, and generates notices when potential issues are discovered. By automating time-consuming network management activities, ProSight WAN Watch can cut hours off common tasks such as network mapping, expanding your network, locating devices that need important updates, or resolving performance problems. Learn more about ProSight WAN Watch network infrastructure monitoring and management consulting.
- ProSight LAN Watch: Server and Desktop Monitoring Services
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that uses advanced remote monitoring and management (RMM) techniques to help keep your network running efficiently by checking the health of critical computers that power your information system. When ProSight LAN Watch uncovers a problem, an alert is sent automatically to your specified IT management staff and your assigned Progent engineering consultant so all looming issues can be resolved before they can impact your network Find out more about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small business can have its key servers and applications hosted in a secure Tier III data center on a fast virtual machine host set up and maintained by Progent's IT support experts. Under the ProSight Virtual Hosting model, the customer retains ownership of the data, the OS software, and the apps. Because the system is virtualized, it can be moved immediately to an alternate hosting solution without a time-consuming and difficult configuration procedure. With ProSight Virtual Hosting, you are not locked into one hosting provider. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management Services
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, update, retrieve and protect information about your network infrastructure, processes, business apps, and services. You can instantly locate passwords or IP addresses and be warned automatically about upcoming expirations of SSL certificates ,domains or warranties. By cleaning up and organizing your IT documentation, you can save as much as 50% of time wasted looking for vital information about your IT network. ProSight IT Asset Management features a centralized location for holding and collaborating on all documents related to managing your business network such as recommended procedures and self-service instructions. ProSight IT Asset Management also offers a high level of automation for collecting and relating IT information. Whether youíre making enhancements, performing maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the knowledge you require when you need it. Learn more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and low-cost way for small and medium-size businesses to obtain an unbiased assessment of the health of their information system. Based on some of the leading remote monitoring and management (RMM) platforms available, and overseen by Progent's world-class team of information technology professionals, ProSight Network Audits show you how well the deployment of your essential infrastructure assets adhere to industry leading practices. The Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and provide instant benefits like a more manageable Active Directory system. Both versions also come with one year of cutting-edge remote network monitoring and management (RMM). Advantages can include easier network management, improved compliance with data security standards, more efficient utilization of IT resources, faster troubleshooting, more dependable backup and recovery, and higher availability. See more about Progent's ProSight Network Audits network infrastructure review.
The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is a low-cost service centered on a brief discussion with a Progent information assurance expert. The fact-finding interview is designed to evaluate your company's preparedness either to stop or recover rapidly after an attack by a ransomware strain like Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you personally to collect information about your existing AV defense and backup/recovery platform, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can apply best practices to deploy an efficient AV and backup system that meets your business needs. For details, see The ProSight Ransomware Preparedness Report Service.
Special Consulting Programs Available from Progent
Progent can provide the skills of world-class online consulting professionals for special IT projects. Billing charges for ongoing consulting projects are determined according to the qualifications of the consultants involved. Progent's background in these important fields of information technology allows customers to execute major projects within budget and on schedule. Progent's special online consulting solutions include:
How Your Parsippany Business Can Contact Progent's Remote Service Experts
Help Desk Call Center Services
Progent's Help Desk support alternatives for businesses with networks based on Microsoft, Cisco, macOS and OS X, or UNIX/Linux technology include full-service Call Center services, co-managed Helpdesk support services, and Help Desk operations consulting.
Progent's Standard Help Desk Services offer small organizations an end-to-end service desk solution that handles all facets of remote desktop technical support from service requests through ticketing, remote desktop control, status tracking, problem resolution, and management reports. Progent provides service desk support at a significant discount off Progent's normal Level 1 desktop support rates, and Progent can provide the additional option of rapid on-demand escalation to subject matter experts to handle challenging problems.
Progent's Help Desk consulting services can support you in creating an effective new Help Desk or revamping your current one, selecting or modifying Call Center software products to handle the particular needs of your business, or adding occasional phone support personnel to work with your in-house Help Desk Call Center resources to handle high-demand events like software migrations, major updates, or installing new applications.
Progent's Call Center staff of seasoned network experts gives your clients in Parsippany or anywhere in the state of New Jersey quick contact with a large network service resource with substantial experience providing phone consulting and online troubleshooting for networks powered by Microsoft, Cisco, macOS and OS X, UNIX, or Linux technology. Progent's concentration is to earn the Help Desk Call Center the reputation as a crucial driver of company performance, and Progent's aim is to resolve instead of merely record network problems.
- Applications Support: Education, Custom Programming, and Integration
Progent's Applications Experts Group offers phone-based professional engineering expertise and training in special application fields including ERP, MRP, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also offers consulting expertise, programming, and training for popular Microsoft applications such as CRM, MS Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To find out more about Progent's expertise, custom development, and education services, see Progent's Business Application Experts Team.
- Centralized and Automated Administration of Hybrid Cloud Networks
System Center 2016 centralizes and automates the management of hybrid cloud environments through comprehensive support for Windows Server 2016 servers, Windows 10 clients; cohesive management of mixed-OS networks that include various Linux distributions, Microsoft Hyper-V and VMware; and better cloud support such as tighter integration with Intune for Apple iPhone and Google Android smartphone administration plus native integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center 2016 consultants offer advanced remote and onsite support for all elements of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help organizations of any size to plan and configure a new deployment of Microsoft System Center 2016, expand or tune an existing one, migrate smoothly from an earlier release of System Center, or debug your System Center environment.
- Remote Hybrid Network Monitoring Support
Progent can deliver businesses in Parsippany, or anywhere in the state of New Jersey, online IT infrastructure monitoring by providing Microsoft System Center 2016 Operations Manager (SCOM 2016) consulting and System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can adapt Operations Manager to suit your business so your network maintenance is proactive rather than reactive. By uncovering possible trouble spots before they grow into downtime, automated monitoring can head off disruptive and expensive information system failures. Progent can also provide help with server and infrastructure monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Sun Solaris, or Apple macOS and OS X systems, Microsoft Windows networks, or networks powered by a combination of OS platforms.
To contact Progent about emergency phone-based assistance with Microsoft, Apple macOS and OS X, or Linux computer systems, visit Progent's Nationwide Remote Help, call 1-800-993-9400, or refer to Contact Progent.
For organizations and new businesses in Parsippany or throughout the state of New Jersey, Progent's online network support specialists can deliver expert and cost-effective IT support the moment your business requires it. More than a decade of providing remote repair services has earned Microsoft Partner status for Progent's team of engineers and has enabled Progent to acquire world-class troubleshooting skills and to refine remote access tools to fix network problems quickly while avoiding the expense and lost time associated with on-premises service visits.
Even if your Parsippany company deals with a regular freelance support technician or maintains an in-house IT staff that can handle typical network problems, Progentís Microsoft certified consultants can still offer a convenient and seamless remote extension of your on-site resources for situations when your regular service personnel either lack the bandwidth or the expertise to fix sudden network emergencies or particularly challenging integration projects.
Details of Progent's Remote Computer Services for Parsippany
Progent's online support, remote repair, network security expertise, and network administration services give offices in Parsippany or anywhere in the state of New Jersey the greatest leverage for your support budget. Whether you require one-time telephone support and remote network repair or ongoing Help Desk support and network administration, Progent's professionals can deliver your organization world class IT support while permitting you to eliminate the cost and hassle of running a large in-house IT organization. Highlights of Progent's National Remote Support services include:
- Fast Telephone Access to Microsoft Premier Professionals
Progent's staff of Microsoft-certified engineers can provide fast and affordable expertise to companies in Parsippany and is also ideal for networks in geographic regions of New Jersey that lack technicians with proven expertise supporting Microsoft's latest family of server technologies. All Progent phone support staff have at least 10 years of experience supporting Microsoft products. As a Microsoft Partner support company, Progent has the advantage of a broad range of Microsoft support tools, service information, and continuing education.
- By the Minute Billing to Reduce Costs
Progent provides remote help on a per-minute billing plan, so you are charged only for the services you use. Progent requires no minimum fee for phone support and asks for no monthly retainer for support services provided during regular working hours. This protects you from facing big invoices for routine repairs.
- Availability of Cisco Network Infrastructure Specialists
Progent's registered experts for Cisco can provide help from on-staff professionals with skill in designing, implementing, and supporting networking environments based on Cisco technology. Progent can provide a Cisco Certified Internetwork Expert or CCNP to help you create high-speed, reliable, and protected connectivity for local and remote networking.
- Application Specialists Consulting
Progent's basic support services include system integration, Microsoft Exchange consulting, system security planning, and Help Desk sharing services. Progent's Application Experts group can provide in-depth consulting support for specific business applications. Support offered by the Application Experts Team covers:
Microsoft Dynamics GP/Great Plains Consulting and Programming
MS Project and Project Online Support
Office 365 integration support
Office Excel and Office 365 Excel Consulting and Application Development
Microsoft Office Word and Microsoft Office 365 Word Consulting
Business Information (BI) Reporting Consulting and Troubleshooting
Power BI Integration and Training
UNIX, Linux and Solaris Integration
Microsoft SQL Server 2017 migration, Microsoft SQL Server 2016 Software Development, and SQL Server 2014 Application Programming and Debugging
Oracle Database Administration and Software Programming
MySQL Database Administration and Software Development
Apple Macintosh Support
Amazon Marketplace Web Service Software Design and Programming
By offering a full service centralized source for IT generalists and application experts, Progent can deliver fast, cost-effective, and comprehensive information technology solutions that address the specific requirements of your company.
- Sophisticated Remote Access Tools
Protected remote connectivity allows Progent's service experts to see exactly what your customers see. This makes it possible to find quick solutions to issues that might otherwise require an expensive onsite service call. Cutting-edge online access tools and expert engineers together allow Progent to resolve most IT issues rapidly and affordably. Progent is a pioneer in offsite troubleshooting and remote system monitoring.
- Support for Popular VPN Products
Progent supports secure VPN connectivity for gateways from major VPN providers such as Microsoft, Cisco, WatchGuard and CheckPoint. Secure VPN online access allows the engineers at Progent's Technical Response Center to access your network remotely without jeopardizing network security.
- 24x7 Support for Maximum System Uptime
For organizations with mission-critical applications, Progent can provide optional round-the-clock remote support services. Combined with remote 24x7 server monitoring based on MS Operations Manager, this service can help ensure high network availability.
- Help Desk Outsourcing
Progent's Help Desk support programs are intended specifically for budget-constrained companies whose clients require immediate recourse to a Help Desk Call Center with effective telephone support and full escalation capability.
How Is Progent Unique from Other Service Firms?
Progent is a Microsoft Partner consulting company and Progent's head count, breadth of IT expertise, fine tuned remote support software, and understanding of corporate IT enable companies to escape the pitfalls associated with exclusive reliance on smaller consulting firms, independent freelance consultants, or over-stretched in-house resources.
Progent stands out by providing:
How Does Our Company Begin Receiving Online Computer Help from Progent?
- Best Practices
Progentís team of Microsoft and Cisco Premier Certified experts average more than a decade of hands-on professional experience, at the front lines of IT support, performing a wide variety of technical projects for an extensive array of clients. Every Progent support professional shares a refined set of personal best practices which are incorporated into shared leading practices training that Progent teaches its support staff. This means that you get not just world-class IT capability, but also a consultant with field-tested approaches for using computer knowledge to fix real-world network problems efficiently.
- Value Pricing
Progent's pricing policy is to charge for phone service and on-premises help per minute. As a result, you are billed exclusively for delivered services. Progent does not impose a higher rate for after-hours or emergency support, and inside California or in areas where Progent offers on-premises support, Progent does not bill for travel except for urgent support where on-site time is less than 4 hours. Also, Progent imposes no startup charge and requires no retainer for services delivered during normal working hours. Many service organizations impose substantial minimum payments or charge for each fifteen minutes or longer. Progent's fine granularity does away with large invoices for quick solutions so you won't be forced to permit less critical problems to fester.
- Knowledge Transfer
Progent practices knowledge transfer from Progent's support experts to customers. By educating customers to handle problems that are within their scope, Progent can concentrate on offering hard-to-find services where Progent has little competition. Businesses who utilize trusted independent consultants or who employ in-house IT personnel benefit when Progent passes on knowledge about new technology and proven processes to make their IT environments more robust, secure, and productive.
- Remote Server Monitoring with MS Operations Manager
Progent is one of the few consulting firms to offer round-the-clock remote monitoring services powered by MS Operations Manager. MS Operations Manager causes your computer support to be proactive instead of reactive. By uncovering possible issues before they result in lost productivity, system monitoring can keep your IT network from painful and expensive service losses.
To get started with Progent's Nationwide Remote Support offerings or to learn more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for network support, visit Immediate Online Support.