Immediate Remote Technical Support for Parsippany New Jersey Networks
For organizations located in Parsippany New Jersey, Progent offers online help for networks powered by Microsoft, Cisco, Apple macOS and OS X, or Linux technology. Progent's Microsoft Premier consulting experts have provided remote support to companies in all 50 states in the United States. (Refer to testimonials from Progent's customers.) In addition, Progent offers the consultation services of Cisco CCIE engineers to handle challenging networking issues, as well as the assistance of CISSP-qualified security consultants to help with high-level security architecture and diagnostic issues.
Progent's remote support experts offer excellent leverage due to the fact that they possess the real-world background and are equipped with the sophisticated technology needed to resolve the majority of information system issues quickly. Efficient support lowers direct expenses because solutions use up minimal billable minutes. Online support also eliminates the cost of sending a consultant to your site. Your company benefits even more in indirect expenses by reducing or avoiding network outages and associated losses stemming from business disruption, disgruntled customers and vendors, unproductive employees, and distracted management. Progent's extensive remote technical support experience is especially important for organizations that are dependent on public clouds for vital network infrastructure or applications such as Microsoft Azure, Exchange Online, Amazon AWA, Google Cloud Platform (GCP), or where on-premises support may not be an option.
Progent's pricing model for online help is designed to stretch your network support investment. Progent charges per minute for phone consulting, so you owe just for the services that you receive. In contrast to typical remote service firms, Progent imposes no startup fee or minimum fees. Progent's one-minute billing unit and simple policy for billing eliminate situations where fast repairs somehow end up as substantial bills. Progent's penchant for dealing with technical issues efficiently means you saves cash.
Progent's Remote Consulting and Troubleshooting Services
Over the years, Progent has fine tuned a collection of customized tools and field-proven processes that promote the maximum level of effectiveness for online consulting and repair for information systems of any size. Progent provides secure VPN support for gateways from multiple popular sources including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN connectivity enables the staff of Progent's Technical Response Center to interface to your company's system remotely without compromising network security.
Progent's sophisticated customer support reporting system stores detailed histories of all support that Progent's customers have received. Progent's authorized engineers have access to the records of all help rendered to each client by every Progent consultant. This history of problems and solutions is organized as a quickly searchable internal knowledge base that permits Progent's online support professionals to share their experiences company-wide to ensure that the effectiveness of Progent's support improves daily. Progent's advanced accreditations and working relationships with important industry leaders such as Cisco and Microsoft open up other extensive technical knowledge bases and allow quick access to manufacturers' in-house support staff with the result that Progent's online service specialists are able to determine the best resolutions promptly.
Online technical services provided by Progent to customers in Parsippany New Jersey include:
Authorized MS Windows Expertise
Progent's Microsoft-premier online service professionals offer network troubleshooting and IT support for all Microsoft server technologies. Progent is a Microsoft Certified Partner and can provide your business the expertise of consulting professionals who can help your company with a wide variety of platform support including
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid systems, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 maintenance,
Microsoft Exchange 2019 integration,
MS Exchange 2016 Server planning and deployment, Exchange Server 2013 integration,
Microsoft Exchange 2010 monitoring and support,
SharePoint Server 2019 design and deployment, SharePoint Server 2016 migration consulting, Microsoft Teams expertise, Skype for Business Server planning and deployment consulting, Lync Server 2013 management, and Microsoft Communications Server 2007 troubleshooting,
Forefront Threat Management Gateway 2010 administration and ISA Server maintenance, MS SQL Server 2019 migration consulting, MS SQL Server 2017 expertise, SQL Server 2016 migration and programming and SQL Server 2014 support,
Systems Center Operations Manager (SCOM) network monitoring,
Project Server planning,
Microsoft Office Access Programming,
Small Business Server support, and
Windows 2012 R2 Essentials cloud integration.
Progent in addition offers a broad range of affordable PC desktop support services to help you business to install, configure, repair, and administer desktop PCs and laptops powered by Windows. Progent's PC desktop consulting services include providing Microsoft Windows 10 upgrade support plus System Center 2012 Configuration Manager planning and installation, Microsoft System Center 2016 Configuration Manager cloud integration, and Intune consulting to streamline the management of your desktops and cloud-connected mobile devices.
Contact a Cisco Certified Internetwork Expert for High-level Network Problem Solving
The Cisco CCIE certification is the top recognition for network infrastructure professionals, and validates a person's networking skills at the expert level. Cisco-qualified CCIEs know how to resolve even the most difficult problems encountered in network design, integration, management, protection, and troubleshooting. CCIEs work closely with Cisco's in-house support staff in isolating anomalies with Cisco IOS network management tools and developing alternate approaches or identifying software patches. Cisco qualified CCIEs are an excellent value because their deep expertise allows them to find solutions for problems rapidly. In many cases, less qualified service providers can wrestle for many hours or even days with identical tasks that a CCIE can resolve in a few minutes. Progent's Cisco CCIE certified engineers can tie into your network by means of advanced remote support tools to provide efficient, secure, and economical analysis and repair.
New York City Metro Area Contact Information:
Progent offers consulting services and onsite technical support in the Greater New York City Metro Area including Stamford, and all of New Jersey.
Progent locations in New York City Metro Area
||Flatbush Avenue Executive Center, 495 Flatbush Avenue
Brooklyn, NY 11225
||Brooklyn Network Support Services
||3001 Woodbridge Avenue
Edison, NJ 08837
||Edison Network Support Services
||111 Town Square Place, Suite 1203
Jersey City, NJ 07302
||Jersey City Network Support Services
||30 Broad St, 23rd Floor
New York City, NY 10004
||Lower Manhattan Network Support Services
||420 Lexington Ave
New York City, NY 10170
||Midtown Manhattan Network Support Services
||146-B Ferry Street
Newark, NJ 07105
||Newark Network Support Services
||181 New Road, Suite 304
Parsippany, NJ 07054
||Parsippany Network Support Services
||Park 80 West
Saddle Brook, NJ 07663
||Saddle Brook Network Support Services
||405 RXR Plaza
Uniondale, NY 11556
||Uniondale Network Support Services
||73 Market Street, 3rd Floor
Yonkers, NY 10710
||Yonkers Network Support Services
Progent's CCIEs offer assistance with the entire range of Cisco's market leading selection of networking devices by offering consulting services that include:
CISM and CISSP Premier System Security Professionals
Progent's certified CISM, CISSP, and CISSP-ISSAP security and compliance experts can provide a range of system protection solutions that can strengthen the safety of your Microsoft Windows, Apple macOS and OS X, or Linux network against attacks or help your company to clean up rapidly following a serious penetration. Security consulting services available from Progent include: thorough information security and compliance analysis utilizing tools such as GFI LANguard, AMAP Application Scanner, and products from Metasploit and Nikto; rapid cleanup after malicious assaults; integrating firewalls; establishing safe architectures for off-site and mobile access; protecting your email infrastructure against spam and directory harvest attacks; and setting up round-the-clock network monitoring.
Progent can provide expert online consulting services to help companies of any size connect their IT infrastructure with leading public clouds such as Microsoft Azure and Amazon Web Services (AWS). Progent can assist you to design and manage hybrid ecosystems that can include Windows and Linux systems and apps in both cloud-only systems or in hybrid network models that utilize on-premises resources as well as public clouds. To help you to integrate public cloud services with physical datacenters, Progent offers a variety of public cloud integration services that include Office 365 Exchange Online integration solutions with on-premises Exchange deployments,
Microsoft Azure hybrid cloud planning and deployment services, Amazon Web Services hybrid cloud solutions, Amazon Web Marketing Service programming and debugging, and Google Cloud Platform planning and integration consulting. Progent has over 20 years of experience delivering high-level consulting services remotely, and Progent can make sure you successfully carry out your cloud migration initiatives quickly and within your budget.
VMware Site Recovery Manager Consulting
VMware's Site Recovery Manager (SRM) is an extension to VMware vCenter that lets you define, automate and verify a consistent process for recovering services rapidly after a breakdown. SRM provides centrally controlled and automated disaster recovery, application mobility, and non-intrusive site relocation, failback and site re-protect. SRM also allows transparent testing for site recovery, updates and fixes and can generate audit reports to confirm full service restoration, validate SLAs and prove DR compliance. Progent can provide the support of a VCDX certified VMware SRM consultant to help you to design, deploy, test and maintain a DR system powered by VMware SRM.
Progent's VMware vSphere experts have in-depth understanding of VMware vCloud Director, VMware vRealize Automation (vRA), vRealize Orchestrator (vRO) and vCloud used for administering private and hybrid cloud solutions that provide high uptime, data security, and disaster recovery. Progent also offers advanced VMware NSX expertise from a VCDX-NV certified network designer to assist you to plan and deploy a completely virtualized Software Defined Data Center that can be set up or migrated in minutes and managed with a high level of automation independent of the hardware making up the basic network infrastructure.
UNIX/Linux, Solaris, and Apple macOS and OS X Support Services
Progent's UNIX, Linux experts and Apple macOS and OS X specialists offer remote consulting services to address a wide spectrum of information technologies including system architecture, email systems, system and process security, plus UNIX/Linux and Windows coexistence. For server consolidation and simplified administration in networks that combine Linux-based systems and Microsoft Windows, Progent can provide VMware vSphere integration and Citrix XenServer expertise. Progent can also help with migration from older systems to Windows or Linux solutions. Progent's group-based methodology for solving network issues promotes quick escalation, if necessary, to engineers with appropriate experience to tackle complex situations. This accelerates repair of critical problems, minimizes network downtime, and cuts service costs.
Major Linux variants for which Progent can provide expertise include:
ProSight Fixed-price Managed IT Services for Small and Mid-size Businesses
Progent offers a family of affordable, fixed-price managed services designed to allow small and mid-size organizations to utilize the same best-of-breed technology used by many of the industry's top enterprises. Progent's ProSight suite of network management outsourcing services covers all critical facets of information technology including email content filtering, threat defense based on machine leaning, cloud-based backup and disaster recovery, network infrastructure management, VM cloud hosting, and network asset documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint protection solution that incorporates cutting edge behavior-based machine learning technology to defend endpoint devices as well as physical and virtual servers against modern malware attacks like ransomware and file-less exploits, which routinely get by traditional signature-matching AV products. ProSight ASM protects local and cloud-based resources and provides a single platform to automate the entire malware attack lifecycle including protection, detection, mitigation, cleanup, and post-attack forensics. Key capabilities include single-click rollback with Windows Volume Shadow Copy Service and real-time system-wide immunization against new threats. Find out more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Endpoint Security and Exchange Email Filtering
ProSight Enhanced Security Protection (ESP) services deliver affordable multi-layer protection for physical and virtual servers, workstations, smartphones, and Microsoft Exchange. ProSight ESP uses contextual security and modern behavior analysis for round-the-clock monitoring and responding to security threats from all attack vectors. ProSight ESP offers firewall protection, penetration alerts, endpoint control, and web filtering through cutting-edge technologies packaged within a single agent accessible from a single control. Progent's security and virtualization consultants can assist you to design and implement a ProSight ESP environment that addresses your company's unique needs and that allows you demonstrate compliance with legal and industry information protection standards. Progent will help you specify and configure security policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alerts that require urgent attention. Progent can also assist your company to install and verify a backup and disaster recovery system such as ProSight Data Protection Services (DPS) so you can recover rapidly from a destructive cyber attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services provide small and mid-sized businesses a low cost end-to-end service for reliable backup/disaster recovery. Available at a fixed monthly rate, ProSight Data Protection Services automates your backup processes and allows fast recovery of critical files, applications and VMs that have become lost or corrupted due to hardware failures, software bugs, natural disasters, human error, or malicious attacks like ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware images/. Important data can be protected on the cloud, to a local device, or to both. Progent's backup and recovery consultants can deliver world-class support to configure ProSight DPS to to comply with regulatory requirements such as HIPAA, FINRA, and PCI and, whenever necessary, can help you to recover your business-critical data. Learn more about ProSight DPS Managed Cloud Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the infrastructure of leading information security vendors to deliver centralized control and comprehensive protection for your email traffic. The hybrid structure of Progent's Email Guard combines a Cloud Protection Layer with a local gateway device to provide advanced protection against spam, viruses, Denial of Service Attacks, DHAs, and other email-based malware. The Cloud Protection Layer serves as a first line of defense and blocks the vast majority of threats from reaching your network firewall. This reduces your exposure to inbound threats and saves network bandwidth and storage. Email Guard's onsite security gateway device provides a deeper level of analysis for inbound email. For outgoing email, the onsite security gateway offers anti-virus and anti-spam filtering, protection against data leaks, and email encryption. The on-premises security gateway can also help Microsoft Exchange Server to track and protect internal email that stays within your security perimeter. For more details, see ProSight Email Guard spam and content filtering.
- ProSight WAN Watch: Infrastructure Management
ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and inexpensive for small and mid-sized businesses to map out, monitor, enhance and debug their networking appliances like routers and switches, firewalls, and access points plus servers, printers, client computers and other devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that infrastructure topology maps are always updated, captures and manages the configuration of almost all devices connected to your network, monitors performance, and sends notices when problems are discovered. By automating time-consuming network management processes, ProSight WAN Watch can cut hours off ordinary chores such as network mapping, reconfiguring your network, locating devices that need important updates, or identifying the cause of performance problems. Learn more details about ProSight WAN Watch network infrastructure management services.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring service that incorporates state-of-the-art remote monitoring and management techniques to keep your IT system operating efficiently by checking the health of vital computers that power your business network. When ProSight LAN Watch detects a problem, an alarm is sent automatically to your specified IT management personnel and your assigned Progent consultant so any looming problems can be resolved before they have a chance to disrupt productivity Learn more details about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and applications hosted in a secure Tier III data center on a high-performance virtual host configured and managed by Progent's IT support experts. With Progent's ProSight Virtual Hosting service model, the client retains ownership of the data, the OS software, and the applications. Since the environment is virtualized, it can be moved immediately to a different hosting environment without a time-consuming and difficult configuration procedure. With ProSight Virtual Hosting, your business is not tied a single hosting service. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management Services
ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, maintain, find and safeguard information about your IT infrastructure, processes, applications, and services. You can quickly locate passwords or serial numbers and be warned about upcoming expirations of SSL certificates or warranties. By updating and organizing your IT infrastructure documentation, you can eliminate as much as half of time spent searching for critical information about your IT network. ProSight IT Asset Management includes a common repository for holding and collaborating on all documents related to managing your business network such as standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers a high level of automation for collecting and associating IT information. Whether youíre making improvements, doing regular maintenance, or responding to an emergency, ProSight IT Asset Management delivers the information you require the instant you need it. Find out more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and low-cost alternative for small and medium-size organizations to obtain an objective evaluation of the health of their IT system. Powered by some of the top remote monitoring and management tools in the industry, and overseen by Progent's certified group of IT experts, ProSight Network Audits show you how closely the deployment of your core network devices adhere to leading practices. The Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and provide immediate ROI like a cleaner Active Directory (AD) environment. Both versions also include a year of cutting-edge remote network monitoring and management (RMM). Benefits can include simpler network management, improved compliance with information security regulations, higher utilization of network resources, quicker problem resolution, more dependable backup and recovery, and increased uptime. Learn more information about Progent's ProSight Network Audits IT infrastructure assessment.
The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is a low-cost service based on a phone interview with a Progent information assurance expert. The interview is designed to evaluate your company's ability to block or recover rapidly following an assault by a ransomware strain like Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you directly to collect information concerning your existing security profile and backup/recovery platform, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can apply best practices to create a cost-effective AV and backup environment that aligns with your company's requirements. For additional information, see The ProSight Ransomware Preparedness Report.
Special Support Services Available from Progent
Progent can provide the services of world-class remote consulting experts for special information technology projects. Billing rates for ongoing consulting tasks are set according to the level of expertise of the consultants assigned. Progent's background in these special fields of computer technology allows customers to execute major projects within budget and on schedule. Progent's special remote consulting solutions include:
How Your Parsippany Business Can Contact Progent's Remote Technical Support Professionals
Call Center Support
Progent's Call Center support programs for companies with networks that incorporate Windows, Cisco, Apple macOS and OS X, or UNIX/Linux technology include full-service Help Desk services, co-managed Helpdesk services, and Help Desk consulting.
Progent's Standard Help Desk Services provide smaller organizations a comprehensive service desk solution that handles all aspects of remote desktop support from service requests through ticketing, screen sharing, status tracking, problem solving, and management reports. Progent offers call desk services at a substantial discount from Progent's regular desktop service rates, and Progent can provide the additional option of fast on-demand escalation to Level 2 and Level 3 experts to resolve complex issues.
Progent's Help Desk consulting support can guide you in establishing an efficient new Call Center or enhancing your existing organization, identifying or customizing Help Desk Call Center application software to handle the particular demands of your business, or providing temporary online personnel to supplement your in-house Help Desk team to handle high-demand events such as software transitions, mass updates, or rolling out brand new business software.
Progent's Help Desk team of experienced information technology professionals offers your workers in Parsippany New Jersey instant communication with a dependable technical support group with extensive experience delivering telephone-based help and remote repair service for networks that incorporate Microsoft, Cisco, macOS and OS X, UNIX, or Linux technology. Progent's mission is to give the Call Center the reputation as a key enabler of company performance, and Progent's target is to resolve rather than simply annotate IT problems.
- Business Applications Services: Education, Programming, and Troubleshooting
Progent's Applications Consulting Group can supply online professional engineering support and education in specific application fields that include Enterprise Requirements Planning, MRP, custom financial systems, and Customer Relationship Management. Progent also offers expertise, custom programming, and education for popular Microsoft business applications such as CRM, Office Project, Office 365 Word, and Microsoft Office 365 Excel. To find out additional information on Progent's consulting, programming, and education offerings, visit Progent's Applications Experts Group.
- Unified and Automated Administration of Hybrid Cloud Networks
System Center 2016 unifies and automates the administration of hybrid cloud environments by offering comprehensive support for Windows Server 2016 servers, Windows 10; cohesive integration of heterogeneous environments that include various Linux distributions, Hyper-V and VMware; and better cloud support such as closer integration with Microsoft Intune for iPhone and Google Android smartphone management plus native integration with Microsoft Operations Management Suite for cloud-enhanced analytics. Progent's System Center 2016 consulting experts can provide world-class online and onsite expertise for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can help you to design and configure a new deployment of Microsoft System Center 2016, extend or tune your current one, upgrade efficiently from a previous version of System Center, or debug your System Center solution.
- Online IT Infrastructure Monitoring and Reporting Services
Progent offers businesses in Parsippany New Jersey remote IT infrastructure monitoring and reporting by providing System Center Operations Manager (SCOM) consulting and Microsoft System Center 2012 Operations Manager (SCOM 2012) support. Progent can customize SCOM to fit your business so your computer support is proactive and automated. By exposing possible trouble spots before they evolve into network outages, automated monitoring can minimize disruptive and costly information system crises. Progent can also deploy system monitoring utilities like Nagios and MRTG to troubleshoot UNIX, Linux, Sun Solaris, or macOS and OS X networks, Windows environments, or systems that incorporate a variety of OS platforms.
To contact Progent about emergency remote expertise with Windows, macOS and OS X, or Linux computer systems, visit Progent's Nationwide Phone-Based Support, telephone 1-800-993-9400, or go to Contact Progent.
For companies and new ventures in Parsippany New Jersey, Progent's phone-based computer support specialists can deliver effective and affordable IT support the moment your business has to have it. More than 15 years of providing remote repair services has earned Microsoft Partner status for Progent's consulting experts and has enabled Progent to acquire high-end troubleshooting skills and to refine remote connectivity technology to solve network problems quickly while eliminating the expense and lost time that comes with on-premises service calls.
Even if your Parsippany office relies on a local freelance support technician or employs an in-house IT staff that can deal with typical computer issues, Progentís Microsoft certified consultants can still offer a convenient and seamless remote expansion of your local resources for situations when your regular IT support personnel either lack the bandwidth or the expertise to address unexpected system crises or particularly tough integration problems.
Features of Progent's Remote Network Services for Parsippany New Jersey
Progent's online help, Internet-based troubleshooting, system security consulting, and system management services offer companies in Parsippany New Jersey the greatest leverage for your IT budget. Whether you need occasional telephone help and remote troubleshooting or full-time Help Desk call center services and network management, Progent's professionals can provide your business enterprise-level IT support while permitting you to avoid the cost and hassle of carrying a large in-house IT staff. Highlights of Progent's online help program include:
- Fast Phone Access to Microsoft Premier Professionals
Progent's staff of Microsoft-certified engineers can deliver fast and economical expertise to companies in Parsippany New Jersey and is also ideal for customers in more remote areas that have a limited supply of technicians with proven expertise supporting Microsoft's current family of server platforms. All Progent phone support staff have over 10 years of experience supporting Microsoft solutions. As a Microsoft Certified Partner consulting company, Progent has the advantage of a broad selection of Microsoft support tools, technical information, and on-going education.
- By the Minute Billing to Reduce Expenses
Progent provides online help on a per-minute basis, so you pay only for the services you receive. Progent has no minimum fee for phone support and requires no ongoing subscription fee for services provided during normal working hours. This saves you from paying big bills for routine repairs.
- Availability of Cisco Network Architecture Specialists
Progent's certified experts for Cisco can provide help from on-staff professionals who have skill in designing, implementing, and managing networking solutions powered by Cisco technology. Progent can provide a Cisco Certified Internetwork Expert or Cisco Certified Network Professional to show you how to create high-speed, reliable, and secure connectivity for fixed and mobile networking.
- Application Experts Group
Progent's basic support offerings consist of technology integration, Microsoft Exchange Server consulting, system security planning, and Help Desk Co-management services. Progent's Experts Team offers world-class consulting expertise in critical business applications. Help offered by the Application Experts Group covers:
Microsoft Dynamics GP/Great Plains Support and Programming
Microsoft Project and Project Online Training
Microsoft Office 365 solutions consulting
Microsoft Office Excel and Microsoft Office 365 Excel Consulting and Application Development
Microsoft Office Word and Microsoft Office 365 Word Consulting
Business Information (BI) Reporting Consulting and Troubleshooting
Power BI Integration Consulting
UNIX, Linux and Solaris Help
Microsoft SQL Server 2019 integration, MS SQL Server 2017 migration, Microsoft SQL Server 2016 Software Development, and Microsoft SQL 2014 Application Programming and Debugging
Oracle Management and Application Programming
MySQL Database Administration and Application Development
Apple Macintosh Consulting
Amazon Marketplace Web Service Programming and Debugging
By providing a convenient one-stop source for network generalists and specialists, Progent can tailor fast, inexpensive, and thorough information technology solutions that address the specific needs of your business.
- Advanced Remote Access Tools
Secure online connectivity permits Progent's service professionals to see precisely what your users see. This makes it possible to produce fast fixes to issues that might otherwise demand an expensive personal visit. Sophisticated online access software and expert engineers together enable Progent to resolve most IT problems quickly and economically. Progent is an industry leader in online troubleshooting and automated system monitoring.
- Support for Popular VPN Gateways
Progent supports secure Virtual Private Network access for gateways from major VPN vendors such as Microsoft, Cisco, WatchGuard and CheckPoint. Secure VPN remote access enables the engineers at Progent's Technical Response Center to access your system remotely without jeopardizing network security.
- Round-the-Clock Service for High System Uptime
For companies with line-of-business applications, Progent offers optional 24x7 online support services. Combined with automated 24x7 server monitoring based on MS Operations Manager, this offering can help produce high network uptime.
- Help Desk Outsourcing
Progent's Help Desk support services are intended specifically for budget-conscious companies whose workers require immediate recourse to a Help Desk Call Center with expert phone support and complete escalation ability.
How Is Progent Unique from Other Service Organizations?
Progent is a Microsoft Certified Partner consulting company and Progent's staff size, breadth of technical background, fine tuned support software, and familiarity with corporate IT enable companies to escape the pitfalls associated with exclusive dependence on smaller service firms, independent freelance consultants, or over-stretched internal IT help.
Progent adds value by providing:
How Does My Business Start Getting Remote Technical Help from Progent?
- In-depth Expertise in Microsoft's Complete Family of Server Platforms
Progent offers world-class expertise for Microsoftís powerful server platforms with services that include Windows Server 2019 migration services, Windows Server 2016 hybrid cloud solutions, Windows 2012 R2 Server planning and deployment consulting, Microsoft Windows Server 2008 R2 support, Microsoft Windows Server 2003 maintenance, MS Exchange Server 2019 planning and configuration, MS Exchange 2016 migration, Exchange 2013 consulting, Microsoft Exchange 2010 Server support, Exchange Server 2007 and Microsoft Exchange Server 2003 upgrades, plus Microsoft SQL Server 2019 hybrid integration expertise, MS SQL Server 2017 planing and migration, Microsoft SQL Server 2016 integration and development, Microsoft SQL Server 2014 consulting support, and Microsoft SQL Server 2012 management support.
- Value Pricing
Progent's pricing model is to charge for online service and on-premises help per minute. Consequently, you are charged just for received support. Progent does not demand a higher rate for after-hours or urgent support, and inside California or in areas where Progent provides in-person service, Progent does not charge for travel time except for emergency support where on-site work is less than 4 hours. In addition, Progent applies no initialization fee and requires no retainer for support services provided during regular business hours. Many support firms demand substantial minimum fees or charge for every fifteen minutes or longer. Progent's one-minute granularity avoids big bills for quick fixes so you will not be tempted to allow less critical problems to stay unaddressed.
- Knowledge Transfer
Progent is committed to knowledge transfer from Progent's support experts to customers. By educating customers to deal with problems that are within their comfort zone, Progent is able to focus on providing hard-to-find skills where Progent has few competitors. Companies who utilize trusted freelance service providers or who employ in-house support personnel benefit when Progent passes on knowledge about critical technology and proven processes to make their networks more robust, secure, and productive.
- 24x7 Server Monitoring with MS Operations Manager
Progent is one of the only consulting firms to provide round-the-clock remote monitoring services powered by MS System Center Operations Manager. MS System Center Operations Manager allows your computer maintenance to be anticipatory rather than reactive. By anticipating potential problems before they cause lost productivity, system monitoring can keep your information network from stressful and costly availability disruptions.
To get started with Progent's Nationwide Remote Support services or to learn more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for network support, go to Immediate Online Support.