Fast Online Support for Parsippany IT Networks
For companies in Parsippany or anywhere in New Jersey, Progent offers remote help for networks based on any combination of Microsoft Windows, Cisco, macOS and OS , or Linux platforms. Progent's Microsoft Premier professionals have provided remote troubleshooting to businesses in every state in the United States. (Refer to recommendations from Progent's customers.) In addition, Progent offers the expertise of Cisco CCIE-certified engineers to help with challenging networking problems, plus the services of CISSP-accredited security experts to help with advanced security architecture and diagnostic issues.
Progent's remote support engineers provide exceptional value because they possess the real-world experience and are equipped with the advanced technology needed to solve most network issues quickly. Efficient support lowers immediate expenses since solutions require minimal chargeable consulting minutes. Online help also avoids the expense of dispatching a consultant to your office. Your company saves even more in incidental expenses by reducing or avoiding network downtime and associated losses resulting from business discontinuity, upset clients, unproductive workers, and de-focused management. Progent's advanced online technical support experience is especially helpful for businesses that are dependent on public clouds for critical infrastructure or software such as Microsoft Azure, Amazon Web Service, or Office 365 Exchange Online, where onsite IT support may not be an alternative.
Progent's billing model for online support is structured to leverage your IT service investment. Progent charges per minute for telephone-based consulting, so you are charged only for the services that you actually get. Unlike typical remote support firms, Progent requires no startup charge or minimum job duration. Progent's per-minute billing unit and clean model for pricing eliminate situations where quick repairs somehow turn into big invoices. Progent's skill at handling technical issues quickly means you spends less cash.
Progent's Online Consulting and Technical Support Expertise
Over time, Progent has refined an arsenal of customized tools and field-proven processes which allow the maximum level of effectiveness for remote technical support and repair for information systems of all sizes. Progent provides safe Virtual Private Network support for gateways from a variety of leading sources such as Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN connectivity permits the experts of Progent's remote service group to connect to your system remotely without breaching system security.
Progent's advanced customer support reporting system stores comprehensive documentation of the service that Progent's clients have received. Progent's authorized service personnel have access to the history of assistance provided to each Progent client by every Progent consultant. This database of issues and resolutions is structured as a conveniently accessible proprietary database that allows Progent's remote technical engineers to communicate their experiences company-wide to make sure that the effectiveness of Progent's support improves daily. Progent's advanced certifications and close relationships with key industry leaders including Cisco and Microsoft open up additional extensive support knowledge bases and permit priority access to vendors' in-house product engineers with the result that Progent's remote service specialists can arrive at the best solutions quickly.
Online services available from Progent to clients in Parsippany and anywhere in the state of New Jersey include:
Authorized Microsoft Windows Support
Progent's Microsoft-certified online service professionals can provide computer system troubleshooting and consulting assistance for all Microsoft server technologies. Progent is a Microsoft Certified Partner and can offer your organization the expertise of support professionals who can assist you with a wide variety of technology support services such as
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid cloud environments, Windows Server 2012 R2 integration,
Windows Server 2008 maintenance,
MS Exchange 2019 Server planning and configuration,
MS Exchange 2016 Server planning and deployment, Exchange 2013 configuration,
Exchange Server 2010 maintenance,
SharePoint Server 2019 planning and integration, SharePoint 2016 migration and hybrid deployment consulting, Skype for Business Server planning and deployment support, Lync Server integration, and Microsoft Office Communications Server upgrade,
Forefront TMG 2010 management and ISA Server 2006 migration, MS SQL Server 2017 consulting,
SQL Server 2016 migration and programming and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) resource monitoring,
Project Server and Project Server Online training,
Microsoft Access Development and Training,
SBS Server 2011 consulting, and
Windows Essentials cloud integration.
Progent in addition offers a broad range of cost-effective desktop support services to help you business to deploy, configure, repair, and administer desktop PCs and laptops powered by Microsoft Windows. Progent's desktop support services include offering Microsoft Windows 10 integration help plus System Center 2012 Configuration Manager (SCCM 2012) planning and deployment, System Center 2016 Configuration Manager hybrid cloud integration, and Intune integration help to centralize the administration of your desktops and web-facing mobile devices.
Talk to a Cisco Certified Internetwork Expert for High-level Infrastructure Problem Solving
The Cisco CCIE certification is the highest accreditation for networking professionals, and indicates a consultant's network technology skills at the master level. Cisco-qualified CCIEs know how to resolve even the most complex problems associated with network planning, integration, maintenance, compliance, and repair. Cisco CCIEs work on a privileged basis with Cisco's in-house support staff in isolating problems with Cisco IOS network administration tools and developing workarounds or locating software patches. CCIEs are an exceptional value because their broad experience permits them to fix problems rapidly. In common cases, less qualified engineers can wrestle for many hours or even days with the same problems that a Cisco CCIE can dispose of in a few minutes. Progent's Cisco CCIE consultants can tie into your computer system by means of the latest on-line troubleshooting tools to provide quick, safe, and economical analysis and repair.
Greater New York City Metro Area Contact Information:
Progent offers consulting services and onsite technical support in the Greater New York City Metro Area including Philadelphia, Stamford, and all of New Jersey.
Progent locations in the Greater New York Metro Area
||420 Lexington Ave
New York, New York 10170
|Sales Phone: 646-727-4666
Link: New York Network Support Services
||30 Broad St
New York, New York 10004
|Sales Phone: 646-969-5696
Link: New York Network Support Services
||405 RXR Plaza
Uniondale, New York 11556
|Sales Phone: 516-214-2242
Link: Uniondale Network Support Services
||317 George Street
New Brunswick, New Jersey 08901
|Sales Phone: (973) 939-0035
Link: Edison, NJ Network Support Services
||146-B Ferry Street
Newark, New Jersey 07105
|Sales Phone: 862-373-1253
Link: Newark, NJ Network Support Services
||181 New Road
Parsippany, New Jersey 07054
|Sales Phone: 973-939-0009
Link: Parsippany, NJ Network Support Services
||2 University Plaza
Hackensack, New Jersey 07601
|Sales Phone: 562-583-3336
Link: Saddle Brook, NJ Network Support Services
||1735 Market Street
Philadelphia, Pennsylvania 19103
|Sales Phone: 267-592-4430
Link: Philadelphia, PA Network Support Services
||243 Tresser Boulevard
Stamford, Connecticut 06901
|Sales Phone: 203-989-9414
Link: Stamford, CT Network Support Services
Progent's Cisco CCIEs offer consulting for the complete line of Cisco's market leading selection of networking devices. Cisco infrastructure support available from Progent includes ASA 5500-X Next Generation firewalls with Firepower configuration and debugging, Cisco routers setup and debugging, Cisco Catalyst switch consulting services, Cisco Nexus switch consulting, Cisco Meraki switches configuration and management, Cisco Unified Communications Manager (CallManager) consulting and troubleshooting, Cisco VoIP phones and IP video desktop phones solutions and Cisco wireless VoIP phones solutions, Cisco Meraki wireless access point layout and configuration, Cisco Aironet Access Points engineering help, Cisco WiFi controllers support Services, Cisco Security and VPN Integration expertise, and SIP and CUBE infrastructure solutions for SIP trunking and CUBE integration consulting. Progent can also provide remote and onsite Wi-Fi site surveys to help you to fully integrate your Wi-Fi ecosystem.
CISSP, ISSAP, and CISM Premier Network Security Engineers
Progent's accredited CISM and CISSP security and compliance experts can provide a variety of security solutions to bolster the immunity of your Microsoft Windows, macOS and OS X, or Linux network against internal or external threats or assist your business to recover rapidly following a serious penetration. Security solutions offered by Progent include: comprehensive network security and compliance audits using utilities such as GFI LANguard, AMAP Application Scanner, and software from Solar Winds tools and Nikto; fast recuperation from virus and worm assaults; installing firewalls; building safe techniques for remote and mobile connectivity; defending your messaging infrastructure from viruses, spam and directory harvest attacks; and setting up 24x7 network monitoring.
Hybrid Cloud Integration
Progent offers advanced online support to help companies of any size integrate their IT infrastructure with popular public cloud platforms including Azure and Amazon AWS. Progent can help you to design and manage cost-effective ecosystems that support Windows and Linux operating systems and applications in either cloud-only solutions or in hybrid network models that seamlessly combine local IT assets as well as public clouds. To help you to incorporate public clouds with networks, Progent can provide a variety of public cloud migration support services that include Office 365 integration solutions with on-premises Exchange,
Azure hybrid cloud planning and integration consulting, Amazon AWS hybrid cloud migration, and Amazon Web Marketing Service programming and debugging. Progent has more than 15 years of experience delivering high-level consulting services remotely, and Progent can help you successfully carry out your cloud integration initiatives on schedule and affordably.
VMware Site Recovery Manager (SRM) Consulting
VMware's Site Recovery Manager is a component of VMware vCenter that lets you orchestrate, automate and test a consistent workflow for restoring services rapidly after an outage. Site Recovery Manager provides centrally managed and automated recovery, application mobility, and non-disruptive site relocation, failback and site re-protect. SRM also supports non-intrusive testing for disaster recovery, upgrades and patches and can produce reports to verify complete service recovery, validate Service Level Agreements and prove compliance. Progent can provide the support of a VCDX certified VMware Site Recovery Manager consultant to help you to design, deploy, test and manage a disaster recovery solution based on VMware SRM.
Progent's VMware vSphere and vCloud consultants have extensive understanding of VMware vCloud Director (vCD), vRealize Automation, vRealize Orchestrator and vCloud Suite tools for managing private and public cloud and hybrid cloud environments that deliver high availability, security, and disaster recovery. Progent also offers advanced VMware NSX consulting from a VCDX-NV certified network designer to assist your organization to create a fully virtualized Software Defined Data Center (SDDC) that can be provisioned or re-purposed instantly and administered with a high degree of automation independent of the physical components making up the underlying network infrastructure.
UNIX/Linux, Sun Solaris, and Apple macOS and OS X Support Services
Progent's UNIX/Linux experts and macOS and OS X specialists can provide online consulting services to address a broad range of information technologies including system infrastructure, messaging systems, network and operational security, plus UNIX and Microsoft Windows integration. For server economization and simplified administration in networks that include Linux and Windows, Progent offers VMware vSphere consulting and Citrix expertise. Progent can also help with transitioning from older applications to Windows or Linux-based solutions. Progent's team-based approach to solving network problems enables fast escalation, if necessary, to consultants with task-relevant expertise to handle complex situations. This accelerates solutions of urgent problems, reduces lost productivity, and cuts service costs.
Progent's UNIX/Linux consultants can offer urgent phone-based assistance diagnosing anomalies within UNIX/Linux networks powered by popular derivatives of UNIX such as:
Mac OS X
Silicon Graphics IRIX (SGI/IRIX)
Progent's ProSight Flat-rate Managed IT Services for Small and Mid-size Organizations
Progent provides a selection of affordable, flat-rate services designed to allow small and mid-size organizations to utilize the same cutting-edge technology deployed by many of the industry's leading enterprises. The ProSight suite of IT management outsourcing services addresses all key areas of modern networking including email protection, security and compliance, automated backup and disaster recovery, infrastructure health monitoring, virtual server cloud hosting, and network asset documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that utilizes next generation behavior machine learning tools to defend endpoint devices as well as physical and virtual servers against modern malware assaults like ransomware and file-less exploits, which routinely get by traditional signature-based AV tools. ProSight Active Security Monitoring safeguards on-premises and cloud resources and provides a single platform to automate the entire malware attack progression including filtering, identification, mitigation, remediation, and post-attack forensics. Top capabilities include one-click rollback using Windows VSS and real-time network-wide immunization against newly discovered attacks. Find out more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Security and Exchange Filtering
ProSight Enhanced Security Protection managed services offer affordable multi-layer security for physical servers and virtual machines, workstations, mobile devices, and Exchange email. ProSight ESP uses contextual security and advanced heuristics for continuously monitoring and reacting to security threats from all attack vectors. ProSight ESP provides two-way firewall protection, penetration alarms, endpoint management, and web filtering through cutting-edge technologies packaged within one agent accessible from a single console. Progent's security and virtualization experts can assist your business to design and configure a ProSight ESP deployment that meets your organization's specific needs and that helps you demonstrate compliance with government and industry data protection regulations. Progent will assist you define and configure policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alerts that call for immediate action. Progent can also help you to install and test a backup and disaster recovery system such as ProSight Data Protection Services (DPS) so you can get back in business rapidly from a potentially disastrous cyber attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services provide small and medium-sized businesses a low cost and fully managed service for reliable backup/disaster recovery (BDR). For a low monthly rate, ProSight DPS automates your backup activities and enables fast restoration of critical files, apps and VMs that have become lost or damaged as a result of hardware breakdowns, software glitches, disasters, human error, or malicious attacks like ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to a local device, or mirrored to both. Progent's cloud backup consultants can deliver world-class support to set up ProSight DPS to to comply with regulatory requirements like HIPPA, FINRA, PCI and Safe Harbor and, whenever needed, can assist you to restore your business-critical data. Learn more about ProSight Data Protection Services Managed Cloud Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the infrastructure of top information security companies to provide web-based management and world-class protection for all your inbound and outbound email. The powerful architecture of Progent's Email Guard managed service integrates a Cloud Protection Layer with an on-premises gateway appliance to offer advanced protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. Email Guard's Cloud Protection Layer acts as a first line of defense and keeps most threats from reaching your network firewall. This decreases your vulnerability to external threats and saves system bandwidth and storage. Email Guard's on-premises security gateway appliance provides a deeper level of analysis for incoming email. For outbound email, the on-premises gateway offers AV and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The on-premises gateway can also assist Microsoft Exchange Server to monitor and protect internal email that originates and ends within your corporate firewall. For more details, see ProSight Email Guard spam and content filtering.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is an infrastructure management service that makes it easy and affordable for small and mid-sized businesses to map out, monitor, reconfigure and troubleshoot their networking appliances such as routers and switches, firewalls, and wireless controllers plus servers, printers, client computers and other networked devices. Using state-of-the-art RMM technology, WAN Watch makes sure that infrastructure topology diagrams are always current, captures and manages the configuration of virtually all devices on your network, tracks performance, and generates alerts when problems are detected. By automating complex management and troubleshooting processes, ProSight WAN Watch can cut hours off common tasks like making network diagrams, expanding your network, finding appliances that need critical software patches, or isolating performance issues. Learn more about ProSight WAN Watch network infrastructure monitoring and management consulting.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring service that uses state-of-the-art remote monitoring and management technology to keep your IT system running at peak levels by checking the state of critical computers that power your business network. When ProSight LAN Watch detects a problem, an alert is transmitted immediately to your specified IT management personnel and your Progent consultant so all potential problems can be resolved before they can disrupt productivity Learn more details about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its key servers and apps hosted in a protected fault tolerant data center on a fast virtual host configured and maintained by Progent's IT support professionals. With the ProSight Virtual Hosting service model, the client owns the data, the operating system platforms, and the apps. Since the environment is virtualized, it can be ported immediately to an alternate hosting solution without requiring a lengthy and difficult reinstallation process. With ProSight Virtual Hosting, you are not locked into a single hosting provider. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management Services
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, maintain, retrieve and protect information about your network infrastructure, processes, applications, and services. You can instantly locate passwords or serial numbers and be warned automatically about upcoming expirations of SSLs or warranties. By cleaning up and managing your IT documentation, you can save as much as half of time wasted trying to find critical information about your IT network. ProSight IT Asset Management features a common location for holding and collaborating on all documents related to managing your network infrastructure such as recommended procedures and How-To's. ProSight IT Asset Management also supports advanced automation for collecting and associating IT data. Whether youíre planning enhancements, doing regular maintenance, or responding to an emergency, ProSight IT Asset Management delivers the information you require as soon as you need it. Find out more about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and affordable way for small and mid-size businesses to get an unbiased evaluation of the health of their IT system. Based on some of the leading remote monitoring and management (RMM) tools available, and supervised by Progent's world-class group of IT experts, ProSight Network Audits show you how well the configuration of your essential infrastructure devices conform to industry best practices. The Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver instant ROI such as a cleaner Active Directory system. Both versions also include one year of state-of-the-art remote network monitoring and management (RMM). Benefits can include lower-cost network management, better compliance with data security standards, higher utilization of network resources, faster problem resolution, more reliable backup and recovery, and higher availability. Learn more about Progent's ProSight Network Audits IT infrastructure assessment.
The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is an affordable service based on a phone discussion with a Progent information assurance consultant. The fact-finding interview is intended to help assess your organization's preparedness either to block or recover rapidly after an attack by a ransomware strain like Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you directly to collect information about your existing antivirus tools and backup system, and Progent will then deliver a written Basic Security and Best Practices Report document describing how you can follow industry best practices to build a cost-effective AV and backup environment that meets your company's requirements. For additional information, see The ProSight Ransomware Preparedness Report Service.
Additional Support Services Available from Progent
Progent offers the services of seasoned online consulting experts for contract IT projects. Billing rates for longer-term development or consulting tasks are set based on the level of expertise of the consultants assigned. Progent's experience with these special fields of information technology allows customers to complete critical initiatives within budget and on schedule. Progent's special online consulting solutions include:
How Your Parsippany Company Can Contact Progent's Online Service Professionals
Help Desk Call Center Services
Progent's Help Desk support programs for organizations with environments that incorporate Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux products include comprehensive Help Desk services, shared Help Desk services, and Help Desk process consulting.
Progent's Standard Help Desk Services provide smaller businesses a comprehensive solution that manages all facets of remote desktop technical support from service requests through trouble ticket generation, screen sharing, progress tracking, problem resolution, and management reports. Progent provides service desk support at a significant discount from Progent's regular desktop service rates, and Progent can provide the additional option of rapid on-demand escalation to Level 2 and Level 3 experts to handle challenging issues.
Progentís Help Desk Co-management services make it possible for your IT organization to split responsibilities for Help Desk services transparently between your in-house IT team and Progent's nationwide pool of certified desktop support engineers and matter experts (SMEs). Progentís Co-managed Help Desk service is a collaborative support solution based on the top PSA tool for managing end-user service requests, ticket lifecycle, accountability, progress tracking, and reporting.
Progent's Help Desk staff of seasoned network professionals gives your customers in Parsippany or anywhere in the state of New Jersey rapid contact with an efficient network service resource with years of experience delivering telephone-based help and remote repair service for computer environments based on Windows, Cisco, macOS and OS X, UNIX, or Linux products. Progent's concentration is to give the Help Desk Call Center the reputation as a significant contributor to company performance, and Progent's goal is to solve instead of merely document IT issues.
- Business Applications Support: Education, Customization, and Troubleshooting
Progent's Applications Consulting Team provides phone-based advanced engineering expertise and education in specific business application areas including Enterprise Requirements Planning, MRP, accounting system customization, and Customer Relationship Management (CRM). Progent also can provide consulting expertise, programming, and education for popular Microsoft applications such as Microsoft CRM, Office Project, Office 365 Word, and Office 365 Excel. To read more about Progent's consulting, programming, and education services, go to Progent's Applications Experts Services.
- Centralized and Streamlined Administration of Hybrid Cloud Networks
System Center 2016 unifies and automates the administration of hybrid cloud networks by offering advanced integration with Windows Server 2016, Windows 10 clients; cohesive integration of multi-OS environments that incorporate Linux, Hyper-V and VMware vSphere; and better public and private cloud support including tighter integration with Intune for Apple iPhone and Android smartphone administration plus native integration with Microsoft Operations Management Suite for cloud-based analytics. Progent's System Center 2016 consultants can provide world-class online and onsite expertise for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help you to design and configure a new deployment of Microsoft System Center 2016, extend or optimize an existing one, migrate smoothly from a prior release of System Center, or debug your System Center solution.
- Online IT Infrastructure Monitoring and Reporting Services
Progent can deliver organizations in Parsippany, or anywhere in the state of New Jersey, remote hybrid network monitoring and reporting by providing Microsoft System Center 2016 Operations Manager (SCOM) expertise and System Center 2012 Operations Manager support. Progent can customize SCOM to fit your business so that your computer support is proactive rather than reactive. By exposing emerging issues before they expand into crashes, remote monitoring can head off disruptive and expensive service crises. Progent can also deploy system monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Sun Solaris, or Apple macOS and OS X networks, Microsoft networks, or networks that incorporate multiple OS platforms.
To contact Progent about emergency remote expertise with Microsoft, Apple macOS and OS X, or Linux/UNIX environments, go to Progent's Urgent Remote Help, phone 1-800-993-9400, or refer to Contact Progent.
For organizations and new businesses in Parsippany or throughout the state of New Jersey, Progent's phone-based computer support specialists can provide expert and economical IT support the moment your organization needs it. More than a decade of providing remote tech support has earned Microsoft Partner certification for Progent's team of engineers and has enabled Progent to acquire world-class troubleshooting capability and to fine tune remote access tools to solve IT problems rapidly while eliminating the expense and lost productivity that comes with on-site service visits.
Even if your Parsippany business has a regular freelance consultant or maintains a full time IT staff that know how to deal with the majority of network issues, Progentís Microsoft certified engineers can provide a convenient and transparent remote extension of your on-site resources for situations when your usual service personnel either don't have the time or the knowledge to address sudden system emergencies or particularly tough integration projects.
Advantages of Progent's IT Support for Organizations in Parsippany
Progent's online technical help services allow your Parsippany company to experience the benefits of timely, world-class network support without the expense of managing a full-time IT staff. Your information system will acquire greater strategic worth by becoming more available, efficient, and protected. Advantages to your company include:
- Convenient virtual extension of your local support resources
With most companies in Parsippany and throughout New Jersey, nearby computer support providers, whether represented by independent consultants or an internal IT staff, can solve typical technical issues. However, IT crises may strike when your regular support personnel are overstretched or unavailable, and some trouble may be associated with technology that is unfamiliar to your local support technicians. In these situations, Progent's on-call support professionals give you an easy, quick, and affordable solution to supplement your local help and to pass on useful information to increase your capability to resolve future problems in-house.
- Reduced Dependence on Freelance Service Providers
For network maintenance, smaller businesses often rely on independent freelance service providers. While independent service people carry less overhead than larger consulting organizations and can often charge lower rates, they are sometimes overbooked, making it hard to respond quickly to urgent situations. If an independent service provider is occupied with another client, sick, on vacation, or in class, the absence of backup help may force your company to wait for help during an emergency. As your company expands, network unavailability and problems with vital applications become more costly. The budget you thought you were saving on a freelancer can be eaten up fast by reduced productivity. Progent provides an on-call source of backup support expertise to insure your network stays up and running.
- Create a Solid Foundation for Seamless Growth
Businesses often begin with an IT system created on a modest budget. Lacking a proper infrastructure, slap-dash repairs often get thrown onto an unstable foundation. As a company grows, reliability and scalability issues can hinder the success of the organization. Such poorly designed environments need careful analysis, intelligent strategic planning, and broad-based technical expertise to upgrade to a system infrastructure that can deliver the solid foundation to handle current business demands and facilitate future growth.
- Work with Solution Providers Instead of Technology Resellers
Smaller offices require guidance and technical training to navigate through an increasingly complicated array of product options capable of accelerating business success and improving productivity. They do not need a network engineer who is trying to sell a specific vendor's products. Network support and product selling can result in a scenario where the proposed
solution is designed around a profitable technology instead of the genuine needs of a client. Progent avoids these conflicts of interest by selling only services rather than products. This enables Progent to match technical expertise with the real interests of customers.
What Makes Progent Different from Other Support Firms?
Progent is a Microsoft Certified Partner support company and Progent's number of employees, breadth of technical knowledge, fine tuned support tools, and familiarity with corporate IT enable offices to escape the pitfalls of excessive dependence on smaller service organizations, independent freelance consultants, or limited in-house IT help.
Progent stands out by providing:
How Does Our Company Begin Receiving Online Computer Support from Progent?
- Best Practices
Progentís staff of Microsoft and Cisco Premier consultants average more than a decade of real-world professional experience, at the forefront of network support, performing a wide variety of IT tasks for an extensive array of customers. Each Progent consultant shares a proven collection of personal best practices which are combined into company-wide best practices training that Progent teaches its consulting team. This guarantees that you get not only world-class technical help, but also a support engineer with field-tested methods for using computer knowledge to repair actual network problems quickly.
- Value Pricing
Progent's pricing model is to bill for online support and in-person help by the minute. As a result, you owe exclusively for received services. Progent does not demand a more expensive rate for after-hours or emergency support, and inside California or in regions where Progent provides on-premises service, Progent does not charge for travel time except for emergency support where on-site work is less than 4 hours. Also, Progent imposes no initialization fee and requires no retainer for services delivered during regular working hours. Many support organizations demand substantial minimum payments or charge for every fifteen minutes or longer. Progent's one-minute granularity avoids large bills for quick repairs so you won't be tempted to allow simple problems to stay unaddressed.
- Full Documentation of Delivered Services
Progent has created a comprehensive service reporting system that records and formats complete documentation for all billed support activities. Unlike many independent consultants or small service firms who provide minimal documentation or specifics of services done, each service provided by Progent is tracked by full documentation. Each Progent staff member has access to the support reports transmitted by each staff member to each customer. The discipline of detailing and archiving service activity allows more efficient service and avoids a variety of common problems such as when a service customer is effectively held hostage to a consultant who refuses to release the keys to the kingdom.
- Automated Network Monitoring with Microsoft Operations Manager
Progent is one of the only support firms to provide round-the-clock system monitoring services based on Microsoft Operations Manager. MS System Center Operations Manager causes your computer support to be anticipatory instead of reactive. By revealing potential problems before they result in downtime, system monitoring can keep your IT network from stressful and expensive availability losses.
To initiate Progent's online help offerings or to learn more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for network support, visit Immediate Online Support.