Immediate Remote Support for Parsippany IT Networks
Urgent Phone Technical Support for Parsippany SystemsFor companies in Parsippany or anywhere in New Jersey, Progent offers online technical support for networks based on Microsoft, Cisco, macOS and OS , or Linux technology. Progent's Microsoft Certified engineers have delivered remote troubleshooting to businesses in all 50 states in the United States. (Check out testimonials from Progent's clients.) Progent also can furnish the consultation services of Cisco CCIE-qualified network specialists to handle complex networking issues, as well as the assistance of CISSP-qualified security consultants to handle high-level security architecture and diagnostic jobs.

Progent's remote technical support experts provide exceptional value due to the fact that they have the practical experience and are equipped with the advanced tools required to solve most information system problems quickly. This reduces direct costs because solutions accumulate fewer billable consulting minutes. Online help also avoids the expense of dispatching a consultant to your site. Your organization saves additionally in incidental costs by minimizing or avoiding network outages and associated losses stemming from business discontinuity, disgruntled customers and vendors, unproductive workers, and distracted management. Progent's advanced online technical support know-how is particularly helpful for businesses that rely on public clouds for critical infrastructure or applications such as Azure, Amazon AWA, or Office 365 Exchange Online, where on-premises IT support may not be an alternative.

Progent's pricing model for online support is structured to stretch your IT service dollar. Progent charges by the minute for phone assistance, so you pay only for the services that you receive. Unlike many remote support companies, Progent requires no service activation fee or minimum fees. Progent's per-minute billing unit and simple model for pricing avoid situations where fast repairs somehow turn into substantial bills. Progent's skill at solving technical issues quickly means you spends less cash.

Progent's Remote Consulting and Troubleshooting Expertise
Over the years, Progent has mastered a set of optimized tools and field-tested methodologies that allow the maximum degree of efficiency for remote help and repair for computer systems of all sizes. Progent offers secure Virtual Private Network support for gateways from a variety of leading companies including Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN connectivity allows the staff of Progent's Technical Response Center to communicate with your company's environment without breaching system security.

Progent's advanced technical support reporting system stores comprehensive histories for the service that Progent's clients have received. Progent's authorized consultants have access to the history of assistance delivered to every client by every Progent engineer. This archive of problems and fixes is structured as a conveniently exploitable proprietary knowledge base that enables Progent's online technical engineers to communicate their experiences company-wide to make sure that the effectiveness of Progent's technical support grows daily. Progent's high-level certifications and close associations with major vendors such as Cisco and Microsoft make available additional vast technical support databases and permit quick access to manufacturers' in-house support staff so Progent's remote consulting experts are able to come up with the most efficient resolutions quickly.

Remote support services available from Progent to companies in Parsippany and throughout the state of New Jersey include:

ProSight Fixed-price Managed IT Services for Small and Mid-size Businesses
Progent offers a family of affordable, fixed-price services intended to enable small and mid-size businesses to utilize the same best-of-breed IT solutions used by many of the world's leading enterprises. Progent's ProSight suite of network monitoring and management services covers all key facets of modern networking such as email content filtering, security and compliance, automated backup and disaster recovery, network infrastructure monitoring and management, VM cloud hosting, and network asset documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that incorporates next generation behavior analysis tools to guard endpoints and servers and VMs against new malware assaults such as ransomware and file-less exploits, which routinely escape traditional signature-based anti-virus tools. ProSight ASM safeguards local and cloud-based resources and provides a unified platform to manage the complete threat lifecycle including filtering, identification, containment, cleanup, and post-attack forensics. Key features include single-click rollback using Windows Volume Shadow Copy Service and automatic network-wide immunization against newly discovered threats. Read more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection (ESP): Endpoint Security and Microsoft Exchange Filtering
    Progent's ProSight Enhanced Security Protection (ESP) managed services offer affordable multi-layer protection for physical and virtual servers, workstations, smartphones, and Exchange Server. ProSight ESP uses adaptive security and advanced heuristics for round-the-clock monitoring and responding to security assaults from all vectors. ProSight ESP delivers firewall protection, penetration alerts, endpoint control, and web filtering via leading-edge technologies packaged within one agent accessible from a unified control. Progent's data protection and virtualization experts can help you to plan and implement a ProSight ESP environment that addresses your company's unique requirements and that allows you demonstrate compliance with government and industry data protection standards. Progent will assist you specify and implement policies that ProSight ESP will manage, and Progent will monitor your network and respond to alarms that call for immediate attention. Progent can also help you to set up and test a backup and disaster recovery solution like ProSight Data Protection Services (DPS) so you can get back in business rapidly from a potentially disastrous security attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Microsoft Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services from Progent provide small and mid-sized organizations a low cost and fully managed service for reliable backup/disaster recovery (BDR). Available at a low monthly cost, ProSight Data Protection Services automates your backup processes and enables rapid recovery of vital data, applications and virtual machines that have become unavailable or damaged due to hardware failures, software bugs, disasters, human mistakes, or malicious attacks such as ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware images/. Critical data can be backed up on the cloud, to a local device, or to both. Progent's cloud backup consultants can provide advanced expertise to set up ProSight DPS to be compliant with regulatory requirements like HIPPA, FINRA, and PCI and, whenever needed, can assist you to recover your critical information. Find out more about ProSight DPS Managed Cloud Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that incorporates the infrastructure of leading information security companies to deliver web-based management and world-class security for all your inbound and outbound email. The powerful structure of Progent's Email Guard managed service combines a Cloud Protection Layer with a local security gateway device to provide complete protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-based threats. The cloud filter acts as a preliminary barricade and keeps most unwanted email from making it to your security perimeter. This decreases your exposure to external attacks and saves network bandwidth and storage. Email Guard's on-premises security gateway device adds a deeper level of analysis for incoming email. For outbound email, the local security gateway offers AV and anti-spam protection, DLP, and email encryption. The local security gateway can also help Microsoft Exchange Server to track and safeguard internal email traffic that originates and ends within your corporate firewall. For more information, see Email Guard spam and content filtering.

  • ProSight WAN Watch: Network Infrastructure Management
    ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and affordable for smaller businesses to map out, track, optimize and debug their connectivity hardware like routers and switches, firewalls, and load balancers plus servers, printers, client computers and other networked devices. Incorporating state-of-the-art RMM technology, WAN Watch ensures that network diagrams are kept updated, captures and manages the configuration of almost all devices connected to your network, tracks performance, and generates notices when potential issues are discovered. By automating time-consuming network management activities, ProSight WAN Watch can cut hours off common tasks such as network mapping, expanding your network, locating devices that need important updates, or resolving performance problems. Learn more about ProSight WAN Watch network infrastructure monitoring and management consulting.

  • ProSight LAN Watch: Server and Desktop Monitoring Services
    ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that uses advanced remote monitoring and management (RMM) techniques to help keep your network running efficiently by checking the health of critical computers that power your information system. When ProSight LAN Watch uncovers a problem, an alert is sent automatically to your specified IT management staff and your assigned Progent engineering consultant so all looming issues can be resolved before they can impact your network Find out more about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small business can have its key servers and applications hosted in a secure Tier III data center on a fast virtual machine host set up and maintained by Progent's IT support experts. Under the ProSight Virtual Hosting model, the customer retains ownership of the data, the OS software, and the apps. Because the system is virtualized, it can be moved immediately to an alternate hosting solution without a time-consuming and difficult configuration procedure. With ProSight Virtual Hosting, you are not locked into one hosting provider. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, update, retrieve and protect information about your network infrastructure, processes, business apps, and services. You can instantly locate passwords or IP addresses and be warned automatically about upcoming expirations of SSL certificates ,domains or warranties. By cleaning up and organizing your IT documentation, you can save as much as 50% of time wasted looking for vital information about your IT network. ProSight IT Asset Management features a centralized location for holding and collaborating on all documents related to managing your business network such as recommended procedures and self-service instructions. ProSight IT Asset Management also offers a high level of automation for collecting and relating IT information. Whether youíre making enhancements, performing maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the knowledge you require when you need it. Learn more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and low-cost way for small and medium-size businesses to obtain an unbiased assessment of the health of their information system. Based on some of the leading remote monitoring and management (RMM) platforms available, and overseen by Progent's world-class team of information technology professionals, ProSight Network Audits show you how well the deployment of your essential infrastructure assets adhere to industry leading practices. The Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and provide instant benefits like a more manageable Active Directory system. Both versions also come with one year of cutting-edge remote network monitoring and management (RMM). Advantages can include easier network management, improved compliance with data security standards, more efficient utilization of IT resources, faster troubleshooting, more dependable backup and recovery, and higher availability. See more about Progent's ProSight Network Audits network infrastructure review.

The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is a low-cost service centered on a brief discussion with a Progent information assurance expert. The fact-finding interview is designed to evaluate your company's preparedness either to stop or recover rapidly after an attack by a ransomware strain like Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you personally to collect information about your existing AV defense and backup/recovery platform, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can apply best practices to deploy an efficient AV and backup system that meets your business needs. For details, see The ProSight Ransomware Preparedness Report Service.

Special Consulting Programs Available from Progent
Progent can provide the skills of world-class online consulting professionals for special IT projects. Billing charges for ongoing consulting projects are determined according to the qualifications of the consultants involved. Progent's background in these important fields of information technology allows customers to execute major projects within budget and on schedule. Progent's special online consulting solutions include:

  • Help Desk Call Center Services
    Progent's Help Desk support alternatives for businesses with networks based on Microsoft, Cisco, macOS and OS X, or UNIX/Linux technology include full-service Call Center services, co-managed Helpdesk support services, and Help Desk operations consulting. Progent's Standard Help Desk Services offer small organizations an end-to-end service desk solution that handles all facets of remote desktop technical support from service requests through ticketing, remote desktop control, status tracking, problem resolution, and management reports. Progent provides service desk support at a significant discount off Progent's normal Level 1 desktop support rates, and Progent can provide the additional option of rapid on-demand escalation to subject matter experts to handle challenging problems.

    Progent's Help Desk consulting services can support you in creating an effective new Help Desk or revamping your current one, selecting or modifying Call Center software products to handle the particular needs of your business, or adding occasional phone support personnel to work with your in-house Help Desk Call Center resources to handle high-demand events like software migrations, major updates, or installing new applications.

    Progent's Call Center staff of seasoned network experts gives your clients in Parsippany or anywhere in the state of New Jersey quick contact with a large network service resource with substantial experience providing phone consulting and online troubleshooting for networks powered by Microsoft, Cisco, macOS and OS X, UNIX, or Linux technology. Progent's concentration is to earn the Help Desk Call Center the reputation as a crucial driver of company performance, and Progent's aim is to resolve instead of merely record network problems.

  • Applications Support: Education, Custom Programming, and Integration
    Progent's Applications Experts Group offers phone-based professional engineering expertise and training in special application fields including ERP, MRP, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also offers consulting expertise, programming, and training for popular Microsoft applications such as CRM, MS Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To find out more about Progent's expertise, custom development, and education services, see Progent's Business Application Experts Team.

  • Centralized and Automated Administration of Hybrid Cloud Networks
    System Center 2016 centralizes and automates the management of hybrid cloud environments through comprehensive support for Windows Server 2016 servers, Windows 10 clients; cohesive management of mixed-OS networks that include various Linux distributions, Microsoft Hyper-V and VMware; and better cloud support such as tighter integration with Intune for Apple iPhone and Google Android smartphone administration plus native integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center 2016 consultants offer advanced remote and onsite support for all elements of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help organizations of any size to plan and configure a new deployment of Microsoft System Center 2016, expand or tune an existing one, migrate smoothly from an earlier release of System Center, or debug your System Center environment.

  • Remote Hybrid Network Monitoring Support
    Progent can deliver businesses in Parsippany, or anywhere in the state of New Jersey, online IT infrastructure monitoring by providing Microsoft System Center 2016 Operations Manager (SCOM 2016) consulting and System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can adapt Operations Manager to suit your business so your network maintenance is proactive rather than reactive. By uncovering possible trouble spots before they grow into downtime, automated monitoring can head off disruptive and expensive information system failures. Progent can also provide help with server and infrastructure monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Sun Solaris, or Apple macOS and OS X systems, Microsoft Windows networks, or networks powered by a combination of OS platforms.
How Your Parsippany Business Can Contact Progent's Remote Service Experts
To contact Progent about emergency phone-based assistance with Microsoft, Apple macOS and OS X, or Linux computer systems, visit Progent's Nationwide Remote Help, call 1-800-993-9400, or refer to Contact Progent. For organizations and new businesses in Parsippany or throughout the state of New Jersey, Progent's online network support specialists can deliver expert and cost-effective IT support the moment your business requires it. More than a decade of providing remote repair services has earned Microsoft Partner status for Progent's team of engineers and has enabled Progent to acquire world-class troubleshooting skills and to refine remote access tools to fix network problems quickly while avoiding the expense and lost time associated with on-premises service visits.

Even if your Parsippany company deals with a regular freelance support technician or maintains an in-house IT staff that can handle typical network problems, Progentís Microsoft certified consultants can still offer a convenient and seamless remote extension of your on-site resources for situations when your regular service personnel either lack the bandwidth or the expertise to fix sudden network emergencies or particularly challenging integration projects.

Details of Progent's Remote Computer Services for Parsippany
Progent's online support, remote repair, network security expertise, and network administration services give offices in Parsippany or anywhere in the state of New Jersey the greatest leverage for your support budget. Whether you require one-time telephone support and remote network repair or ongoing Help Desk support and network administration, Progent's professionals can deliver your organization world class IT support while permitting you to eliminate the cost and hassle of running a large in-house IT organization. Highlights of Progent's National Remote Support services include:

How Is Progent Unique from Other Service Firms?
Progent is a Microsoft Partner consulting company and Progent's head count, breadth of IT expertise, fine tuned remote support software, and understanding of corporate IT enable companies to escape the pitfalls associated with exclusive reliance on smaller consulting firms, independent freelance consultants, or over-stretched in-house resources.

Progent stands out by providing:

  • Best Practices
    Progentís team of Microsoft and Cisco Premier Certified experts average more than a decade of hands-on professional experience, at the front lines of IT support, performing a wide variety of technical projects for an extensive array of clients. Every Progent support professional shares a refined set of personal best practices which are incorporated into shared leading practices training that Progent teaches its support staff. This means that you get not just world-class IT capability, but also a consultant with field-tested approaches for using computer knowledge to fix real-world network problems efficiently.

  • Value Pricing
    Progent's pricing policy is to charge for phone service and on-premises help per minute. As a result, you are billed exclusively for delivered services. Progent does not impose a higher rate for after-hours or emergency support, and inside California or in areas where Progent offers on-premises support, Progent does not bill for travel except for urgent support where on-site time is less than 4 hours. Also, Progent imposes no startup charge and requires no retainer for services delivered during normal working hours. Many service organizations impose substantial minimum payments or charge for each fifteen minutes or longer. Progent's fine granularity does away with large invoices for quick solutions so you won't be forced to permit less critical problems to fester.

  • Knowledge Transfer
    Progent practices knowledge transfer from Progent's support experts to customers. By educating customers to handle problems that are within their scope, Progent can concentrate on offering hard-to-find services where Progent has little competition. Businesses who utilize trusted independent consultants or who employ in-house IT personnel benefit when Progent passes on knowledge about new technology and proven processes to make their IT environments more robust, secure, and productive.

  • Remote Server Monitoring with MS Operations Manager
    Progent is one of the few consulting firms to offer round-the-clock remote monitoring services powered by MS Operations Manager. MS Operations Manager causes your computer support to be proactive instead of reactive. By uncovering possible issues before they result in lost productivity, system monitoring can keep your IT network from painful and expensive service losses.
How Does Our Company Begin Receiving Online Computer Help from Progent?
To get started with Progent's Nationwide Remote Support offerings or to learn more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for network support, visit Immediate Online Support.