Immediate Remote Support for Parsippany Networks
For businesses located in Parsippany or anywhere in the state of New Jersey, Progent offers remote support for networks based on any combination of Microsoft Windows, Cisco, Apple macOS and OS X, or Linux/UNIX platforms. Progent's Microsoft Certified professionals have provided remote troubleshooting to businesses in every state in the United States. (See recommendations from Progent's clients.) In addition, Progent offers the consultation services of Cisco CCIE-qualified engineers to solve challenging infrastructure problems, as well as the services of CISSP-qualified cybersecurity consultants to help with high-level security design and troubleshooting jobs.
Progent's online support experts provide exceptional value because they possess the practical background and have access to the sophisticated tools required to solve the majority of network problems quickly. This lowers direct costs since service calls require fewer billable minutes. Remote support also avoids the cost of sending an engineer to your site. Your organization benefits even more in indirect costs by reducing or eliminating system downtime and associated losses stemming from business discontinuity, disgruntled customers and vendors, idle workers, and de-focused executives. Progent's extensive online technical support expertise is especially valuable for organizations that depend on public clouds for critical infrastructure or applications like Microsoft Azure, Amazon Web Service, or Exchange Online, where on-premises support may not be an option.
Progent's pricing model for online help is designed to stretch your IT service investment. Progent bills per minute for phone consulting, so you are invoiced only for the support that you actually get. In contrast to many remote service firms, Progent requires no initialization surcharge or minimum fees. Progent's per-minute billing unit and clean model for pricing prevent scenarios where quick repairs somehow turn into large invoices. Progent's penchant for dealing with problems efficiently means you saves money.
Progent's Online Consulting and Troubleshooting Services
Over time, Progent has refined a set of customized tools and proven processes that promote the maximum level of effectiveness for remote consulting and troubleshooting for information networks of any size. Progent offers protected VPN support for VPN gateways from multiple leading vendors including Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN connectivity permits the staff of Progent's online support team to communicate with your company's network without violating system security.
Progent's proven customer support reporting system includes extensive records for all service that Progent's clients have received. Progent's staff engineers have the benefit of the history of all help provided to every client by any Progent engineer. This history of issues and repairs is stored as a conveniently exploitable support knowledge base that permits Progent's online technical experts to communicate their knowledge company-wide to make sure that the efficiency of Progent's support services improves over time. Progent's high-level certifications and close associations with major technology companies such as Cisco and Microsoft open up additional vast technical support knowledge bases and allow fast response from vendors' in-house support staff so Progent's remote service experts can determine the best resolutions quickly.
Online technical services provided by Progent to customers in Parsippany and anywhere in the state of New Jersey include:
Authorized Microsoft Windows Expertise
Progent's Microsoft-premier online support engineers can provide network repair and consulting help for all Microsoft server platforms. Progent is a Microsoft Certified Partner and can provide your business the assistance of consulting engineers who can assist you with a wide range of technology support services such as
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid cloud environments, Windows Server 2012 R2 integration,
Windows Server 2008 maintenance,
Microsoft Exchange 2016 Server planning and deployment, Exchange 2013 integration,
Exchange Server 2010 monitoring and support,
SharePoint Server 2013 development,
Skype for Business Server migration consulting, Lync Server integration, and Office Communications Server troubleshooting,
Forefront TMG management and ISA Server migration, Microsoft SQL Server 2017 expertise,
SQL Server 2016 integration and programming and SQL Server 2014 support,
Systems Center Operations Manager (SCOM) resource monitoring,
Project Server and Project Server Online training,
Microsoft Access Programming,
Small Business Server consulting, and
Windows 2012 R2 Essentials cloud integration.
Progent in addition can deliver a broad range of cost-effective desktop support services to assist you business to install, configure, repair, and administer desktop PCs and laptops powered by Microsoft Windows. Progent's PC desktop consulting services include offering Microsoft Windows 10 upgrade assistance as well as Microsoft System Center 2012 Configuration Manager (SCCM 2012) planning and deployment, Microsoft System Center 2016 Configuration Manager (SCCM 2016) cloud integration, and Microsoft Intune integration help to streamline the management of your PCs along with your cloud-connected mobile devices.
Talk to a Cisco Certified Internetwork Expert for Complex Network Troubleshooting
The Cisco Certified Internetwork Expert credential is the premier accreditation for networking consultants, and indicates an individual's networking knowledge at the master level. CCIEs can resolve the most complex challenges associated with network planning, integration, maintenance, protection, and repair. Cisco qualified CCIEs can cooperate closely with Cisco's in-house support staff in analyzing anomalies with IOS network administration utilities and coming up with alternate approaches or locating program updates. CCIEs are an exceptional value because their broad experience allows them to find solutions for problems quickly. In typical cases, less seasoned service providers can struggle for many hours or even days with identical tasks that a Cisco CCIE can resolve in a few minutes. Progent's Cisco-qualified CCIE engineers can tie into your network by means of the latest remote troubleshooting tools to provide efficient, secure, and economical analysis and repair.
Greater New York City Metro Area Contact Information:
Progent offers consulting services and onsite technical support in the Greater New York City Metro Area including Philadelphia, Stamford, and all of New Jersey.
Progent locations in the Greater New York Metro Area
||420 Lexington Ave
New York, New York 10170
|Sales Phone: 646-727-4666
Link: New York Network Support Services
||30 Broad St
New York, New York 10004
|Sales Phone: 646-969-5696
Link: New York Network Support Services
||405 RXR Plaza
Uniondale, New York 11556
|Sales Phone: 516-214-2242
Link: Uniondale Network Support Services
||317 George Street
New Brunswick, New Jersey 08901
|Sales Phone: (973) 939-0035
Link: Edison, NJ Network Support Services
||146-B Ferry Street
Newark, New Jersey 07105
|Sales Phone: 862-373-1253
Link: Newark, NJ Network Support Services
||181 New Road
Parsippany, New Jersey 07054
|Sales Phone: 973-939-0009
Link: Parsippany, NJ Network Support Services
||2 University Plaza
Hackensack, New Jersey 07601
|Sales Phone: 562-583-3336
Link: Saddle Brook, NJ Network Support Services
||1735 Market Street
Philadelphia, Pennsylvania 19103
|Sales Phone: 267-592-4430
Link: Philadelphia, PA Network Support Services
||243 Tresser Boulevard
Stamford, Connecticut 06901
|Sales Phone: 203-989-9414
Link: Stamford, CT Network Support Services
Progent's Cisco-qualified CCIEs offer expertise in the entire range of Cisco's market leading family of infrastructure products by offering consulting services such as:
CISSP, ISSAP, and CISM Premier Network Security Experts
Progent's accredited CISM, CISSP, and CISSP-ISSAP cybersecurity consultants can provide a range of security services that can enhance the immunity of your Microsoft Windows, macOS and OS X, or Linux environment against assaults or help you to recover rapidly following a damaging breach. Security solutions offered by Progent cover comprehensive network security assessment using tools such as GFI LANguard NSS, EEYE Vulnerability Scanner, and software from Metasploit and Netcat; rapid recovery from virus and worm attacks; installing firewalls; establishing safe techniques for remote and mobile connectivity; protecting your messaging system against spam and DHA attacks; and offering 24x7 proactive monitoring.
Hybrid Cloud Integration
Progent can provide expert online consulting to help organizations of any size integrate their information networks with popular public clouds including Microsoft Azure and Amazon Web Services (AWS). Progent can help your it team to design and manage hybrid environments that can include Windows and Linux systems and applications in both cloud-based solutions or in hybrid topologies that utilize physical resources along with cloud services. To help you to incorporate public clouds with physical datacenters, Progent offers a variety of public cloud integration services that include Office 365 Exchange Online integration solutions with on-premises Exchange deployments,
Azure hybrid cloud design and deployment consulting, Amazon Web Services hybrid cloud solutions, and Amazon Web Marketing Service programming and debugging. Progent has more than 15 years of background providing high-level consulting services online, and Progent can make sure you successfully carry out your cloud integration projects on schedule and affordably.
VMware Site Recovery Manager and NSX Planning and Deployment
VMware's Site Recovery Manager is an extension to VMware vCenter that lets you specify, automate and verify a repeatable runbook for restoring services quickly after a breakdown. SRM supports centrally controlled and automated recovery, application mobility, and transparent site migration, failback and site re-protect. SRM also enables transparent testing for disaster recovery, updates and patches and can produce audit reports to verify complete service recovery, validate SLAs and demonstrate DR compliance. Progent offers the skills of a VCDX certified VMware SRM consulting expert to assist your organization to design, deploy, test and maintain a DR system based on VMware Site Recovery Manager.
Progent's VMware vSphere and vCloud experts have in-depth understanding of VMware vCloud Director (vCD), vRealize Automation, vRealize Orchestrator and vCloud Suite used for administering private and public cloud and hybrid cloud environments that deliver high uptime, data security, and disaster recovery. Progent can also provide world-class VMware NSX expertise from a VCDX-NV certified network architect to help you to create a fully virtualized Software Defined Data Center (SDDC) that can be set up or re-purposed in minutes and managed with a high level of automation independent of the physical components making up the basic network infrastructure.
UNIX, Linux, Solaris, and Apple macOS and OS X Support Services
Progent's UNIX/Linux experts and macOS and OS X technology specialists can provide online support services to address a wide spectrum of information technologies such as system architecture, email systems, system and process security, plus UNIX and Windows coexistence. For server economization and simplified management in environments that include Linux-based systems and Windows, Progent can provide VMware vSphere integration and Citrix XenServer expertise. Progent can also assist with transitioning from older applications to Microsoft Windows or Linux-powered solutions. Progent's group-based approach to solving technical issues promotes quick escalation, if necessary, to engineers with task-relevant experience to tackle challenging situations. This accelerates solutions of critical problems, reduces network downtime, and cuts support costs.
Progent's UNIX and Linux support engineers can provide urgent remote assistance troubleshooting problems affecting UNIX, Linux, or Solaris networks based on leading variants of UNIX such as:
Apple Mac OS X
IBM AIX OS
HP-UX (Hewlett Packard UNIX)
ProSight Fixed-price Managed Services for Small and Medium Size Organizations
Progent offers a selection of budget-friendly, flat-rate managed services intended to enable small and mid-size organizations to utilize the same cutting-edge technology deployed by many of the world's leading corporations. The ProSight line of network management outsourcing services covers all key facets of information technology such as email protection, security and compliance, cloud-based backup/recovery, network infrastructure health monitoring, VM cloud hosting, and network resources documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that incorporates next generation behavior analysis tools to defend endpoint devices as well as servers and VMs against modern malware assaults like ransomware and email phishing, which routinely get by legacy signature-matching AV products. ProSight Active Security Monitoring safeguards local and cloud-based resources and provides a unified platform to address the complete malware attack progression including filtering, infiltration detection, containment, remediation, and post-attack forensics. Key capabilities include single-click rollback using Windows Volume Shadow Copy Service and real-time system-wide immunization against new attacks. Find out more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Endpoint Protection and Exchange Filtering
Progent's ProSight Enhanced Security Protection (ESP) services deliver ultra-affordable multi-layer security for physical servers and VMs, desktops, smartphones, and Exchange Server. ProSight ESP utilizes adaptive security and modern behavior analysis for continuously monitoring and responding to cyber assaults from all attack vectors. ProSight ESP provides firewall protection, intrusion alerts, device management, and web filtering via leading-edge tools incorporated within a single agent managed from a single console. Progent's data protection and virtualization experts can assist you to design and implement a ProSight ESP environment that meets your company's specific requirements and that helps you demonstrate compliance with government and industry data security standards. Progent will help you define and configure security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alarms that call for immediate action. Progent's consultants can also help your company to install and verify a backup and restore solution such as ProSight Data Protection Services so you can recover quickly from a destructive cyber attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services offer small and medium-sized businesses an affordable end-to-end service for reliable backup/disaster recovery (BDR). For a low monthly price, ProSight DPS automates your backup activities and enables fast restoration of vital files, applications and VMs that have become unavailable or damaged due to hardware breakdowns, software glitches, disasters, human error, or malware attacks like ransomware. ProSight DPS can help you protect, recover and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to a local device, or to both. Progent's cloud backup consultants can provide world-class support to configure ProSight DPS to to comply with regulatory standards like HIPPA, FINRA, and PCI and, whenever needed, can assist you to recover your business-critical data. Read more about ProSight Data Protection Services Managed Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the technology of leading information security vendors to deliver web-based control and world-class protection for your inbound and outbound email. The hybrid structure of Progent's Email Guard combines a Cloud Protection Layer with a local security gateway device to provide complete defense against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-based malware. Email Guard's Cloud Protection Layer serves as a first line of defense and blocks most unwanted email from reaching your security perimeter. This reduces your exposure to external threats and saves network bandwidth and storage. Email Guard's onsite security gateway device provides a further level of inspection for inbound email. For outbound email, the local security gateway offers AV and anti-spam filtering, DLP, and email encryption. The onsite gateway can also help Exchange Server to monitor and protect internal email traffic that originates and ends within your security perimeter. For more information, visit Email Guard spam and content filtering.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and affordable for small and mid-sized organizations to map out, monitor, reconfigure and troubleshoot their networking appliances like routers, firewalls, and wireless controllers as well as servers, endpoints and other networked devices. Using cutting-edge Remote Monitoring and Management technology, WAN Watch ensures that network maps are always current, captures and manages the configuration of almost all devices on your network, tracks performance, and generates notices when problems are detected. By automating tedious management and troubleshooting activities, ProSight WAN Watch can cut hours off common chores like network mapping, expanding your network, finding appliances that need critical software patches, or resolving performance bottlenecks. Learn more details about ProSight WAN Watch infrastructure management services.
- ProSight LAN Watch: Server and Desktop Monitoring Services
ProSight LAN Watch is Progentís server and desktop remote monitoring service that incorporates advanced remote monitoring and management techniques to keep your IT system operating efficiently by tracking the health of critical computers that power your information system. When ProSight LAN Watch uncovers a problem, an alert is transmitted automatically to your specified IT personnel and your assigned Progent consultant so any looming issues can be addressed before they have a chance to impact your network Learn more details about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and apps hosted in a secure fault tolerant data center on a fast virtual machine host configured and managed by Progent's network support professionals. With the ProSight Virtual Hosting model, the client retains ownership of the data, the OS software, and the applications. Because the environment is virtualized, it can be ported immediately to an alternate hosting environment without a lengthy and difficult configuration process. With ProSight Virtual Hosting, you are not tied a single hosting provider. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management
ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, maintain, find and safeguard data related to your network infrastructure, processes, business apps, and services. You can instantly locate passwords or IP addresses and be warned about upcoming expirations of SSLs or domains. By cleaning up and managing your IT infrastructure documentation, you can save up to 50% of time wasted searching for critical information about your network. ProSight IT Asset Management features a centralized repository for holding and collaborating on all documents required for managing your network infrastructure like standard operating procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for collecting and associating IT information. Whether youíre making improvements, doing regular maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the information you require when you need it. Learn more about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and affordable way for small and medium-size organizations to get an unbiased evaluation of the health of their network. Powered by some of the top remote monitoring and management (RMM) tools available, and overseen by Progent's world-class group of IT experts, ProSight Network Audits help you see how closely the deployment of your essential infrastructure devices adhere to leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver immediate benefits such as a more manageable Active Directory (AD) system. Both also include a year of cutting-edge remote network monitoring and management. Advantages can include easier network management, better compliance with data security regulations, higher utilization of IT assets, faster problem resolution, more reliable backup and recovery, and less downtime. See more information about ProSight Network Audits IT infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is a low-cost service based on a phone interview with a Progent backup/recovery expert. The fact-finding interview is designed to help assess your company's ability either to stop or recover quickly after an assault by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you personally to gather information concerning your current security profile and backup system, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can apply best practices to create an efficient security and backup/recovery environment that meets your company's needs. For more information, visit The ProSight Ransomware Preparedness Report.
Special Consulting Programs Available from Progent
Progent offers the skills of world-class online consulting experts for contract information technology programs. Progent's rates for longer-term development or consulting tasks are determined based on the qualifications of the engineers involved. Progent's experience with these special areas of information technology enables customers to complete critical initiatives within budget and on schedule. Progent's project-based remote engineering services include:
How Your Parsippany Company Can Contact Progent's Online Technical Support Experts
Help Desk Call Center Services
Progent's Help Desk Call Center service options for organizations with environments that incorporate Microsoft, Cisco, macOS and OS X, UNIX, or Linux products include full-service Call Center outsourcing, virtual Helpdesk services, and Call Center process consulting. Progent's Help Desk Call Center outsourcing services are a convenient solution for companies who lack the money or time to assemble and manage an internal Help Desk Call Center but who want fast access to a reliable Call Center with professional phone support as well as the expertise to escalate complex problems to advanced consultants.
Progent's Help Desk Call Center consulting services can guide you in establishing an effective new Help Desk Call Center or revamping your existing one, selecting or customizing Help Desk software to meet the particular demands of your corporation, or providing occasional online personnel to work with your in-house Call Center team to handle high-demand situations like software transitions, mass upgrades, or installing new applications.
Progent's Help Desk staff of veteran information technology professionals provides your customers in Parsippany or anywhere in the state of New Jersey quick assistance from an effective network service resource with substantial background delivering phone support and remote diagnostics for computer environments powered by Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux products. Progent's concentration is to earn the Help Desk Call Center recognition as a crucial enabler of business success, and Progent's intent is to solve instead of merely track IT issues.
- Business Applications Services: Training, Custom Programming, and Integration
Progent's Applications Consulting Team provides online professional engineering support and education in key application fields such as Enterprise Requirements Planning, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management (CRM). Progent also offers expertise, programming, and training for popular Microsoft applications including CRM, MS Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To learn additional information concerning Progent's expertise, customization, and training offerings, go to Progent's Applications Experts Services.
- Unified and Streamlined Management of Hybrid Cloud Networks
System Center 2016 unifies and automates the administration of hybrid cloud environments by offering comprehensive support for Windows Server 2016 servers, Windows 10 clients; seamless management of heterogeneous environments that include Linux, Hyper-V and VMware vSphere; and better cloud support such as tighter integration with Intune for iPhone and Google Android smartphone management plus native integration with Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center 2016 consulting experts offer advanced online and on-premises expertise for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist your business to plan and configure a new deployment of Microsoft System Center 2016, extend or tune your current one, migrate efficiently from a previous release of System Center, or debug your System Center environment.
- Remote Hybrid Network Monitoring Support
Progent offers companies in Parsippany, or anywhere in the state of New Jersey, remote hybrid network monitoring and reporting by providing System Center 2016 Operations Manager consulting and System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can configure Operations Manager to suit your environment so that your IT maintenance is proactive and automated. By detecting potential issues before they cause crashes, automated monitoring can ward off stressful and costly network breakdowns. Progent can also assist with server and infrastructure monitoring tools like Nagios and MRTG to diagnose UNIX, Linux, Sun Solaris, or Apple macOS and OS X systems, Microsoft Windows networks, or environments that support a mix of OS platforms.
To contact Progent about emergency online assistance with Microsoft Windows, Apple macOS and OS X, or Linux environments, visit Progent's Urgent Remote Support, telephone 1-800-993-9400, or refer to Contact Progent.
For businesses and new businesses in Parsippany or throughout the state of New Jersey, Progent's phone-based network support specialists can deliver effective and economical IT support the instant your company has to have it. Long experience providing online tech support has led to Microsoft Partner certification for Progent's team of engineers and has allowed Progent to develop high-end troubleshooting capability and to fine tune online connectivity technology to fix network problems quickly while avoiding the cost and lost time that comes with on-premises service calls.
Even if your Parsippany business deals with a regular freelance consultant or employs a full time organization that can deal with the majority of network issues, Progentís Microsoft certified consultants are available to provide an easy and seamless remote expansion of your local resources for situations when your regular IT support personnel either lack the time or the knowledge to deal with sudden system crises or particularly complicated integration problems.
Details of Progent's Online Computer Services for Parsippany
Progent's phone help, remote troubleshooting, network security expertise, and network management services give businesses in Parsippany or anywhere in the state of New Jersey unparalleled leverage for your IT budget. Whether you require occasional phone support and Internet-based network repair or full-time Help Desk outsourcing support and system management, Progent's professionals can provide your office enterprise-level IT support while permitting you to avoid the expense and administration overhead of maintaining a large internal IT organization. Highlights of Progent's online help services include:
- Fast Telephone Contact with Microsoft Certified Professionals
Progent's team of Microsoft-certified engineers can provide immediate and affordable expertise to offices in Parsippany and is also ideal for customers in more remote areas of New Jersey that have a limited supply of consultants with in-depth expertise supporting Microsoft's current line of server technologies. All Progent engineers have over 10 years of background supporting Microsoft solutions. As a Microsoft Partner support firm, Progent has the advantage of a broad range of Microsoft support utilities, technical information, and continuing education.
- Per Minute Billing to Reduce Costs
Progent offers online support on a by-the-minute billing plan, so you are billed only for the services you receive. Progent has no minimum fee for phone service and asks for no monthly retainer for services delivered during normal working hours. This keeps you from paying big bills for routine fixes.
- Availability of Cisco Network Architecture Experts
Progent's certified experts for Cisco can provide help from on-staff professionals with skill in designing, deploying, and supporting networking solutions based on Cisco technology. Progent can provide a Cisco Certified Internetwork Expert or Cisco Certified Network Professional to show you how to create high-speed, high-availability, and secure infrastructure for local and remote networking.
- Application Experts Group
Progent's basic support services consist of technology integration, Microsoft Exchange consulting, network security design, and Help Desk outsourcing support. Progent's Application Experts group can provide in-depth consulting support in specific business applications. Support available from the Application Experts Team includes:
Dynamics GP Support and Programming
MS Project Support
Office 365 integration support
Office Excel and Microsoft Office 365 Excel Technical Support and VBA Programming
Microsoft Office Word and Office 365 Word Consulting
Business Information (BI) Reporting Development and Troubleshooting
Business Information (BI) Reporting Consulting and Training
UNIX, Linux and Sun Solaris Support
MS SQL Server 2017 planning and migration, SQL Server 2016 Application Development, and SQL Server 2014 Application Development and Troubleshooting
Oracle Database Administration and Software Programming
MySQL Project Management and Application Development
Apple Macintosh Integration
Amazon Marketplace Web Service Programming
By offering a full service one-stop source for network generalists and specialists, Progent can tailor timely, cost-effective, and comprehensive IT solutions that fit the special requirements of your company.
- Advanced Remote Connectivity Tools
Protected online access permits Progent's service professionals to see precisely what your customers see. This makes it possible to produce fast fixes to issues that might otherwise demand an expensive personal visit. Sophisticated remote access software and expert engineers together enable Progent to resolve most IT problems quickly and economically. Progent is an industry leader in online troubleshooting and remote network analysis.
- Compatibility with Mainstream VPN Gateways
Progent supports secure Virtual Private Network connectivity for gateways from leading VPN providers such as Microsoft, Cisco, WatchGuard and CheckPoint. Protected VPN remote access enables the experts at Progent's Technical Response Center to access your network remotely without jeopardizing system security.
- 24x7 Support for Maximum Network Availability
For organizations with mission-critical applications, Progent can provide optional 24x7 remote technical services. Combined with automated 24x7 server monitoring based on MS Operations Manager, this service can help ensure high network uptime.
- Help Desk Outsourcing
Progent's Help Desk support services are designed specifically for budget-constrained companies whose clients need instant access to a Help Desk Call Center with effective telephone support and complete escalation capability.
How Is Progent Unique from Other Support Organizations?
Progent is a Microsoft Partner support company and Progent's head count, range of technical experience, refined remote support software, and familiarity with corporate IT allow businesses to escape the limitations associated with excessive reliance on smaller consulting firms, independent freelance consultants, or over-stretched in-house resources.
Progent stands out by offering:
How Does My Business Start Getting Remote Technical Support from Progent?
- Best Practices
Progentís team of Microsoft and Cisco Certified consultants average more than a decade of hands-on industry background, in the trenches of network service, performing a broad range of IT tasks for an extensive array of clients. Every Progent consultant shares a refined set of personal best practices which are combined into company-wide leading practices training that Progent teaches its support staff. This ensures that you get not just world-class technical skills, but also a support engineer with field-tested approaches for applying computer knowledge to fix actual network problems rapidly.
- Value Pricing
Progent's pricing policy is to charge for phone service and in-person help per minute. As a result, you are charged just for delivered services. Progent does not impose a higher rate for off-hours or priority support, and within California or in areas where Progent provides on-site service, Progent does not charge for travel except for urgent calls where on-site time is less than four hours. In addition, Progent imposes no startup charge and asks no retainer for support services delivered during normal business hours. Many service firms demand substantial minimum payments or charge for every fifteen minutes or longer. Progent's one-minute granularity avoids big invoices for quick repairs so you won't be forced to allow minor problems to stay unaddressed.
- Complete Records of IT Services
Progent has created a sophisticated support reporting system that stores and organizes complete documentation for all delivered support activities. Unlike some independent consultants or local support organizations who provide scant documentation or details of tasks done, each service provided by Progent is tracked by full documentation. Every Progent consultant has use of the support documentation sent by each staff member to every client. The practice of documenting and archiving service activity results in more efficient service and avoids a variety of typical problems such as when a service client is effectively held hostage to a consultant who wonít let go of vital service information.
- 24x7 Network Monitoring with MS System Center Operations Manager
Progent is one of the only IT service firms to offer round-the-clock network tracking services powered by Microsoft Operations Manager. Microsoft System Center Operations Manager allows your network support to be proactive rather than reactive. By anticipating potential issues before they cause downtime, system monitoring can keep your information network from stressful and expensive service disruptions.
To get started with Progent's online help services or to learn more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for network support, visit Immediate Network Support.