Fast Online Technical Support for Parsippany New Jersey IT Networks
For organizations located in Parsippany New Jersey, Progent offers online technical support for computer systems based on Microsoft, Cisco, Apple macOS and OS X, or Linux/UNIX platforms. Progent's Microsoft Premier professionals have delivered remote support to companies in all 50 states in the U.S. (See recommendations from Progent's clients.) Progent also can furnish the expertise of Cisco CCIE-certified engineers to help with complex infrastructure issues, as well as the services of CISSP-certified cybersecurity experts to help with high-level security design and troubleshooting issues.
Progent's online support experts offer excellent value due to the fact that they have the real-world background and have access to the advanced technology necessary to resolve the majority of information system problems rapidly. This reduces immediate expenses since solutions use up minimal billable minutes. Online support also avoids the cost of dispatching a consultant to your location. Your organization saves additionally in indirect costs by reducing or avoiding system downtime and associated costs resulting from business disruption, upset customers and vendors, unproductive employees, and de-focused executives. Progent's advanced remote technical support experience is especially helpful in environments that are dependent on public clouds for vital network infrastructure or software such as Azure, Office 365 Exchange Online, Amazon Web Service, Google Cloud Platform, or where onsite IT support may not be useful.
Progent's pricing model for online help is structured to stretch your IT service dollar. Progent bills on a per-minute basis for phone consulting, so you are billed exclusively for the support that you actually get. Unlike typical remote support organizations, Progent asks for no service activation charge or minimum job duration. Progent's one-minute granularity and clean model for pricing eliminate scenarios where quick repairs somehow turn into major invoices. Progent's skill at handling technical issues quickly means you saves cash.
Progent's Online Consulting and Technical Support Expertise
Through years of experience, Progent has fine tuned a set of optimized tools and field-proven methodologies that promote the highest degree of efficiency for remote technical support and repair for computer systems of all sizes. Progent provides safe VPN support for gateways from multiple leading vendors such as Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN access permits the consultants of Progent's Technical Response Center to access your company's network without violating corporate security.
Progent's advanced customer support reporting system stores extensive histories of all service that Progent's customers have been provided. Progent's staff service personnel have the benefit of the history of all help delivered to each Progent customer by any consultant. This database of problems and solutions is organized as a conveniently retrievable support database that allows Progent's online support professionals to communicate their knowledge with the whole team to make sure that the efficiency of Progent's support improves over time. Progent's advanced accreditations and close associations with key vendors such as Cisco and Microsoft make available additional vast support databases and allow quick access to vendors' internal support staff so Progent's remote service specialists are able to find the most efficient solutions in the least time.
Online technical services provided by Progent to customers in Parsippany New Jersey include:
Authorized MS Windows Support
Progent's Microsoft-certified remote support professionals offer network problem solving and consulting help for all Microsoft server platforms. Progent is a Microsoft Certified Partner and can provide your business the expertise of support engineers who can assist you with a wide variety of platform support including
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid cloud environments, Windows Server 2012 R2 integration,
Windows Server 2008 R2 maintenance,
MS Exchange Server 2019 integration,
MS Exchange 2016 migration, Microsoft Exchange 2013 integration,
Exchange Server 2010 management,
SharePoint Server 2019 planning and deployment, SharePoint Server 2016 migration and hybrid deployment support, Microsoft Teams consulting, Microsoft Skype for Business Server planning and deployment consulting, Microsoft Lync Server 2013 management, and Microsoft Communications Server upgrade,
Forefront Threat Management Gateway management and ISA Server 2006 maintenance, Microsoft SQL Server 2019 integration expertise, MS SQL Server 2017 consulting, Microsoft SQL Server 2016 migration and programming and SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) network monitoring and reporting,
Project Server planning,
Microsoft Office Access Application Development,
SBS Server support, and
Windows Essentials cloud integration.
Progent also offers a wide range of affordable PC desktop support services to help you company to install, integrate, troubleshoot, and administer workstations and notebooks based on Microsoft Windows. Progent's desktop support services include providing Windows 10 migration support services plus System Center 2012 Configuration Manager (SCCM 2012) planning and installation, Microsoft System Center 2016 Configuration Manager (SCCM 2016) cloud integration, and Intune consulting to streamline the administration of your desktops and web-facing tablets and smartphones.
Talk to a Cisco CCIE for High-level Infrastructure Problem Solving
The Cisco Certified Internetwork Expert (CCIE) credential is the highest accreditation for network infrastructure professionals, and validates a person's networking skills at the master level. CCIEs know how to resolve even the most complex problems occurring in network infrastructure planning, integration, maintenance, compliance, and problem solving. Cisco CCIEs work on a privileged basis with Cisco's in-house product support engineers in isolating anomalies with Cisco IOS network management utilities and coming up with workarounds or locating program updates. Cisco qualified CCIEs provide excellent cost-effectiveness since their depth of experience allows them to solve problems quickly. In typical instances, less seasoned service providers can struggle for many hours or even days with identical problems that a CCIE can resolve in minutes. Progent's Cisco CCIE support experts can connect to your network by means of sophisticated remote troubleshooting tools in order to perform quick, secure, and affordable analysis and repair.
New York City Metro Area Contact Information:
Progent offers consulting services and onsite technical support in the Greater New York City Metro Area including Stamford, and all of New Jersey.
Progent locations in New York City Metro Area
||Flatbush Avenue Executive Center, 495 Flatbush Avenue
Brooklyn, NY 11225
||Brooklyn Network Support Services
||3001 Woodbridge Avenue
Edison, NJ 08837
||Edison Network Support Services
||111 Town Square Place, Suite 1203
Jersey City, NJ 07302
||Jersey City Network Support Services
||30 Broad St, 23rd Floor
New York City, NY 10004
||Lower Manhattan Network Support Services
||420 Lexington Ave
New York City, NY 10170
||Midtown Manhattan Network Support Services
||146-B Ferry Street
Newark, NJ 07105
||Newark Network Support Services
||181 New Road, Suite 304
Parsippany, NJ 07054
||Parsippany Network Support Services
||Park 80 West
Saddle Brook, NJ 07663
||Saddle Brook Network Support Services
||405 RXR Plaza
Uniondale, NY 11556
||Uniondale Network Support Services
||73 Market Street, 3rd Floor
Yonkers, NY 10710
||Yonkers Network Support Services
Progent's CCIEs offer expertise in all of Cisco's market leading family of infrastructure appliances by delivering consulting services such as:
CISSP, ISSAP, and CISM Premier Network Security Professionals
Progent's accredited CISM, CISSP, and CISSP-ISSAP cybersecurity experts offer a range of system protection services that can improve the safety of your Microsoft Windows, Apple macOS and OS X, Linux environment against assaults or assist your business to recuperate quickly following a damaging penetration. Security services available from Progent cover comprehensive data security evaluation using utilities such as GFI LANguard NSS, NMAP Port Scanner, and products from Metasploit and Netcat; rapid cleanup after virus and worm assaults; integrating firewalls; establishing safe techniques for off-site and mobile communication; guarding your messaging infrastructure from spam and DHA attacks; and setting up round-the-clock proactive monitoring.
Progent offers expert online consulting services to help companies of any size connect their IT infrastructure with leading public clouds including Azure and Amazon AWS. Progent can help your it team to design and manage cost-effective ecosystems that can include Windows and Linux operating systems and apps in either cloud-only solutions or in hybrid architectures that seamlessly combine on-premises IT assets along with public cloud services. To assist you to integrate public clouds with networks, Progent can provide a variety of cloud migration support services that include Office 365 integration solutions with on-premises Exchange,
Microsoft Azure hybrid cloud planning and integration services, Amazon Web Services hybrid cloud solutions, Amazon Web Marketing Service (WMS) programming and debugging, and Google Cloud Platform (GCP) planning and integration consulting. Progent has more than 20 years of experience delivering advanced consulting services remotely, and Progent can help you complete your cloud migration projects on schedule and affordably.
VMware Site Recovery Manager (SRM) Consulting
VMware's Site Recovery Manager (SRM) is a component of VMware vCenter that allows you to orchestrate, automate and test a repeatable runbook for recovering services quickly following a breakdown. Site Recovery Manager provides centrally controlled and automated recovery, application mobility, plus non-intrusive site relocation, failback and site re-protect. SRM also allows non-disruptive testing for disaster recovery, updates and patches and can generate reports to confirm complete service restoration, validate SLAs and prove DR compliance. Progent offers the support of a VCDX certified VMware Site Recovery Manager consultant to help your organization to design, deploy, test and manage a DR system powered by VMware Site Recovery Manager.
Progent's VMware vSphere and vCloud consultants have extensive experience of VMware vCloud Director (vCD), vRealize Automation (vRA), vRO and vCloud Suite tools for administering private and hybrid cloud environments that deliver high availability, data security, and application mobility. Progent also offers world-class VMware NSX expertise from a VCDX-NV certified network architect to help you to build a fully virtualized Software Defined Data Center that can be set up or re-purposed in minutes and administered with a high level of automation independent of the hardware making up the underlying IP network.
UNIX, Linux, Sun Solaris, and macOS and OS X Support Services
Progent's UNIX, Linux experts and macOS and OS X technology specialists offer remote consulting services to address a wide spectrum of computer technologies such as network infrastructure, email solutions, network and process security, plus UNIX/Linux and Windows coexistence. For server consolidation and simplified management in networks that combine Linux-based systems and Microsoft Windows, Progent offers VMware integration and Citrix expertise. Progent can also assist with migration from older applications to MS Windows or Linux-powered solutions. Progent's group-oriented methodology for solving network problems enables quick escalation, when required, to engineers with appropriate experience to handle challenging situations. This expedites repair of urgent problems, reduces network downtime, and lowers service costs.
Progent's UNIX and Linux support engineers can provide emergency phone-based assistance diagnosing anomalies affecting UNIX, Linux, or Solaris networks based on popular derivatives of UNIX such as:
Apple Mac OS X
IBM AIX OS
HP-UX (Hewlett Packard UNIX)
Silicon Graphics IRIX
Progent's ProSight Fixed-price Managed Services for Small and Mid-size Organizations
Progent provides a family of affordable, flat-rate services designed to enable small and mid-size businesses to benefit from the same cutting-edge technology deployed by some of the world's leading enterprises. Progent's ProSight line of network management outsourcing services covers all key facets of information technology such as email content filtering, threat defense based on machine leaning, automated backup and disaster recovery, network infrastructure monitoring and management, virtual server cloud hosting, and IT asset documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint protection (EPP) service that incorporates cutting edge behavior machine learning technology to guard endpoint devices and servers and VMs against new malware attacks like ransomware and email phishing, which easily escape traditional signature-matching AV products. ProSight ASM safeguards local and cloud-based resources and provides a single platform to address the entire malware attack progression including blocking, identification, containment, remediation, and forensics. Top capabilities include single-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against new attacks. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Endpoint Protection and Microsoft Exchange Filtering
ProSight Enhanced Security Protection (ESP) managed services offer affordable in-depth protection for physical servers and virtual machines, desktops, smartphones, and Exchange Server. ProSight ESP uses adaptive security and modern behavior analysis for continuously monitoring and reacting to cyber threats from all attack vectors. ProSight ESP delivers firewall protection, penetration alarms, device control, and web filtering via leading-edge technologies incorporated within a single agent accessible from a single console. Progent's security and virtualization consultants can help you to plan and implement a ProSight ESP environment that addresses your organization's specific needs and that allows you demonstrate compliance with government and industry data security regulations. Progent will assist you specify and implement security policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alerts that require immediate action. Progent can also help you to set up and verify a backup and restore system like ProSight Data Protection Services so you can recover quickly from a destructive cyber attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Microsoft Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services offer small and medium-sized organizations a low cost and fully managed service for reliable backup/disaster recovery (BDR). Available at a low monthly price, ProSight DPS automates and monitors your backup activities and enables rapid restoration of vital data, apps and virtual machines that have become lost or corrupted due to hardware failures, software bugs, natural disasters, human error, or malicious attacks such as ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, apps, system images, plus Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to an on-promises storage device, or to both. Progent's cloud backup specialists can deliver advanced expertise to configure ProSight DPS to to comply with regulatory requirements like HIPAA, FINRA, and PCI and, whenever needed, can help you to restore your business-critical data. Find out more about ProSight DPS Managed Cloud Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the technology of top information security companies to provide centralized management and comprehensive security for your inbound and outbound email. The powerful structure of Progent's Email Guard managed service integrates cloud-based filtering with a local security gateway appliance to offer advanced defense against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-borne malware. Email Guard's cloud filter acts as a preliminary barricade and keeps the vast majority of threats from making it to your security perimeter. This reduces your exposure to inbound attacks and conserves network bandwidth and storage. Email Guard's onsite security gateway appliance adds a further layer of inspection for inbound email. For outbound email, the on-premises security gateway offers AV and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The on-premises security gateway can also assist Exchange Server to track and protect internal email that originates and ends within your security perimeter. For more information, see ProSight Email Guard spam and content filtering.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is a network infrastructure management service that makes it simple and affordable for smaller organizations to map out, monitor, enhance and troubleshoot their networking appliances like switches, firewalls, and load balancers plus servers, printers, client computers and other networked devices. Incorporating state-of-the-art Remote Monitoring and Management technology, WAN Watch makes sure that network maps are always updated, copies and displays the configuration information of almost all devices connected to your network, monitors performance, and sends alerts when issues are discovered. By automating time-consuming management activities, ProSight WAN Watch can knock hours off common chores such as network mapping, reconfiguring your network, finding appliances that need critical updates, or isolating performance bottlenecks. Find out more details about ProSight WAN Watch network infrastructure management consulting.
- ProSight LAN Watch: Server and Desktop Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring service that uses state-of-the-art remote monitoring and management (RMM) techniques to keep your IT system running at peak levels by tracking the health of critical computers that drive your information system. When ProSight LAN Watch uncovers a problem, an alert is sent automatically to your designated IT management personnel and your assigned Progent engineering consultant so any potential issues can be resolved before they have a chance to disrupt your network Learn more about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and applications hosted in a protected fault tolerant data center on a high-performance virtual machine host set up and managed by Progent's IT support professionals. With the ProSight Virtual Hosting service model, the client retains ownership of the data, the operating system software, and the applications. Because the system is virtualized, it can be moved easily to a different hardware solution without a time-consuming and technically risky configuration process. With ProSight Virtual Hosting, you are not locked into one hosting provider. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, update, retrieve and safeguard data about your IT infrastructure, procedures, business apps, and services. You can quickly find passwords or serial numbers and be alerted automatically about impending expirations of SSLs or warranties. By cleaning up and managing your network documentation, you can save up to half of time wasted trying to find vital information about your IT network. ProSight IT Asset Management includes a centralized location for holding and sharing all documents required for managing your network infrastructure like recommended procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for collecting and associating IT information. Whether youíre making enhancements, doing regular maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the information you need the instant you need it. Learn more about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and affordable way for small and medium-size organizations to obtain an unbiased evaluation of the overall health of their network. Based on a selection of the leading remote monitoring and management (RMM) platforms available, and overseen by Progent's world-class group of IT experts, ProSight Network Audits help you see how closely the deployment of your essential network devices conform to leading practices. The Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and provide immediate benefits such as a cleaner Active Directory system. Both versions also come with one year of advanced remote network monitoring and management. Advantages can include simpler management, better compliance with data security requirements, higher utilization of network resources, faster troubleshooting, more reliable backup and restore, and higher availability. See more information about ProSight Network Audits IT infrastructure assessment.
The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is an affordable service centered on a phone discussion with a Progent backup/recovery consultant. The interview is intended to evaluate your organization's ability to block or recover rapidly following an attack by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you personally to gather information about your existing AV defense and backup system, and Progent will then deliver a written Basic Security and Best Practices Report detailing how you can follow best practices to create a cost-effective AV and backup system that meets your company's needs. For more information, see The ProSight Ransomware Preparedness Report.
Additional Consulting Services Offered by Progent
Progent offers the services of world-class remote consulting experts for special information technology projects. Progent's charges for ongoing development or consulting tasks are set according to the qualifications of the consultants required. Progent's experience with these important areas of computer technology allows customers to execute critical initiatives within budget and on schedule. Progent's project-based remote consulting solutions include:
How Your Parsippany Company Can Contact Progent's Online Technical Support Professionals
Help Desk Call Center Expertise
Progent's Call Center support programs for organizations with networks based on Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux technology include full-service Help Desk services, shared Helpdesk support services, and Helpdesk operations consulting.
Progent's Standard Help Desk Services offer small organizations a complete service desk solution that manages all aspects of remote desktop technical support from initial requests through ticketing, remote desktop control, status tracking, problem solving, and reporting. Progent provides help desk services at a substantial discount off Progent's regular Level 1 desktop service rates, and Progent can provide the additional option of rapid as-needed escalation to Level 2 and Level 3 experts to resolve challenging issues.
Progentís Help Desk sharing services make it possible for your business to share responsibilities for Help Desk support transparently between your IT team and Progent's nationwide pool of veteran desktop support engineers and subject matter experts. Progentís shared Help Desk service is a collaborative support solution built around the top professional services automation platform for managing end-user service requests, ticketing, accountability, progress tracking, and metrics.
Progent's Help Desk staff of veteran network experts gives your computer users in Parsippany New Jersey instant access to an effective network service resource with substantial experience delivering phone consulting and remote troubleshooting for networks powered by Windows, Cisco, Apple macOS and OS X, UNIX, or Linux components. Progent's concentration is to earn the Help Desk Call Center perception as a significant enabler of business efficiency, and Progent's policy is to fix rather than merely record network issues.
- Applications Support: Education, Custom Programming, and Problem Solving
Progent's Applications Experts Team offers phone-based and in-depth engineering support and training in key application fields including Enterprise Requirements Planning, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management (CRM). Progent also offers consulting, custom programming, and education for popular Microsoft applications including Microsoft CRM, Office Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To learn more concerning Progent's expertise, custom programming, and training services, see Progent's Applications Experts Team.
- Centralized and Automated Administration of Hybrid Cloud Environments
System Center 2016 unifies and automates the management of hybrid cloud environments by offering comprehensive support for Windows Server 2016 servers, Windows 10 clients; seamless management of mixed-OS environments that incorporate various Linux distributions, Microsoft Hyper-V and VMware; and expanded cloud support such as tighter integration with Intune for Apple iPhone and Google Android smartphone management plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center 2016 consulting experts offer advanced remote and onsite support for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help organizations of any size to design and configure a new deployment of System Center 2016, extend or optimize your current one, upgrade efficiently from a previous version of System Center, or troubleshoot your System Center solution.
- Remote Hybrid Network Monitoring and Reporting Support
Progent offers organizations in Parsippany New Jersey online hybrid network monitoring and reporting by providing Microsoft System Center 2016 Operations Manager (SCOM) expertise and Microsoft System Center 2012 Operations Manager troubleshooting and support. Progent can adapt SCOM to accommodate your business so your IT support is proactive and automated. By exposing possible issues before they evolve into crashes, automated monitoring can head off disruptive and costly network crises. Progent can also deploy server and infrastructure monitoring products such as Nagios and MRTG to analyze UNIX/Linux, Sun Solaris, or Apple macOS and OS X systems, Windows environments, or systems based on a combination of OS platforms.
To get in touch with Progent about emergency online support with Microsoft, macOS and OS X, or Linux/UNIX computer systems, go to Progent's Emergency Online Support, call 1-800-993-9400, or refer to Contact Progent.
For offices and startups in Parsippany New Jersey, Progent's phone-based computer support engineers can deliver effective and affordable IT help the instant your organization requires it. More than 15 years of delivering online tech support has led to Microsoft Partner certification for Progent's consultants and has helped Progent to develop world-class troubleshooting capability and to refine remote connectivity technology to solve computer problems quickly while avoiding the expense and lost time that comes with on-premises service calls.
Even if your Parsippany organization has a local freelance support technician or employs an in-house IT staff that can handle common network problems, Progentís Microsoft and Cisco certified consultants can offer an easy and seamless virtual expansion of your local resources for situations when your regular IT support personnel either don't have the availability or the expertise to handle unexpected system emergencies or especially challenging integration problems.
Details of Progent's Remote Computer Services for Parsippany New Jersey
Progent's online support, remote repair, system security consulting, and system management services give offices in Parsippany New Jersey unparalleled leverage for your IT investment. Whether you need one-time telephone support and remote troubleshooting or ongoing Help Desk call center services and network administration, Progent's professionals can deliver your organization enterprise-level IT support while permitting you to eliminate the expense and hassle of maintaining a large internal IT staff. Key features of Progent's National Remote Support services include:
- Fast Phone Contact with Microsoft Certified Support Specialists
Progent's team of Microsoft-certified technicians can deliver immediate and economical expertise to offices in Parsippany New Jersey and is also ideal for networks in geographic regions that have a limited supply of consultants with in-depth experience supporting Microsoft's current line of server platforms. All Progent phone support staff have over 10 years of background integrating Microsoft solutions. As a Microsoft Partner support company, Progent has access to a broad range of Microsoft support tools, service databases, and continuing education.
- Per Minute Rates to Minimize Expenses
Progent offers online support on a minute-by-minute billing plan, so you pay only for the services you receive. Progent requires no minimum charge for online service and asks for no periodic subscription fee for services delivered during normal business hours. This protects you from paying big bills for routine fixes.
- Availability of Cisco Certified Network Architecture Specialists
Progent's certified experts for Cisco offers help from on-staff professionals with skill in designing, implementing, and managing networking solutions based on Cisco technology. Progent can provide a CCIE or Cisco Certified Network Professional to show you how to create fast, reliable, and secure infrastructure for fixed and mobile networking.
- Application Specialists Consulting
Progent's core consulting services include system integration, Microsoft Exchange Server expertise, corporate security design, and Help Desk sharing services. Progent's Experts Team offers world-class consulting support for specific business applications. Support available from the Application Experts Team includes:
Dynamics GP Consulting and Customization
Microsoft Office Project Expertise
Office 365 integration support
Office Excel and Microsoft Office 365 Excel Technical Support and VBA Programming
Office Word and Office 365 Word Consulting
BI Reporting Consulting and Troubleshooting
Power BI Consulting Services
UNIX, Linux and Sun Solaris Integration
MS SQL Server 2019 integration, MS SQL Server 2017 planning and migration, SQL Server 2016 Application Programming, and Microsoft SQL Server 2014 Software Development and Troubleshooting
Oracle Database Administration and Application Development
MySQL Project Management and Software Programming
Amazon Marketplace Web Service Software Design and Programming
By offering a full service centralized source for network generalists and specialists, Progent is able to tailor fast, cost-effective, and comprehensive IT solutions that align with the unique requirements of your business.
- State of the Art Remote Connectivity Software
Secure remote connectivity allows Progent's service professionals to see precisely what your users see. This makes it possible to find fast fixes to issues that might otherwise demand an expensive onsite service call. Cutting-edge remote access tools and expert engineers combine to allow Progent to repair most IT problems quickly and affordably. Progent is a pioneer in offsite support and automated system monitoring.
- Support for Leading VPN Products
Progent supports safe VPN access for gateways from leading VPN providers including Microsoft, Cisco, Sonicwall and CheckPoint. Protected VPN remote access enables the experts at Progent's Technical Response Center to repair your system remotely without weakening network security.
- 24x7 Service for High System Uptime
For businesses with mission-critical applications, Progent can provide optional round-the-clock remote technical services. Used in conjunction with remote 24x7 network monitoring based on MS Operations Manager 2007, this offering can help produce maximum network uptime.
- Help Desk Outsourcing
Progent's Help Desk Call Center services are designed especially for budget-conscious businesses whose clients require instant access to a Help Desk service with effective telephone support and complete escalation ability.
What Makes Progent Unique from Other Support Organizations?
Progent is a Microsoft Certified Partner consulting company and Progent's number of employees, depth of technical expertise, fine tuned support software, and familiarity with enterprise networking allow companies to avoid the pitfalls of exclusive dependence on smaller consulting firms, independent freelance consultants, or limited internal resources.
Progent stands out by offering:
How Does Our Company Begin Getting Remote Network Help from Progent?
- Certified Expertise in Microsoft's Complete Family of Servers
Progent can provide in-depth expertise for Microsoftís leading server products with services that include Microsoft Windows Server 2019 migration consulting, Windows Server 2016 hybrid cloud integration, Windows 2012 R2 Server migration and deployment help, Microsoft Windows Server 2008 migration, Microsoft Windows 2003 maintenance, MS Exchange 2019 planning and configuration, MS Exchange 2016 Server planning and deployment, Microsoft Exchange Server 2013 consulting, Microsoft Exchange Server 2010 management, Exchange Server 2007 and Microsoft Exchange Server 2003 upgrades, plus Microsoft SQL Server 2019 hybrid integration expertise, Microsoft SQL Server 2017 migration, SQL Server 2016 integration and development, SQL Server 2014 consulting support, and SQL Server management and troubleshooting.
- Value Pricing
Progent's pricing policy is to charge for online support and on-premises help per minute. Consequently, you pay only for received support. Progent does not impose a more expensive rate for after-hours or emergency service, and within California or in areas where Progent offers on-site service, Progent does not bill for travel time except for urgent support where on-site work is less than four hours. Also, Progent applies no startup charge and requires no retainer for services delivered during normal working hours. Many service firms impose large minimum fees or charge for each quarter hour or longer. Progent's one-minute granularity eliminates large invoices for fast solutions so you won't be tempted to allow less critical problems to fester.
- Information Transfer
Progent is committed to knowledge transfer from Progent's support experts to customers. By teaching clients to resolve technical issues that are within their comfort zone, Progent is able to focus on providing hard-to-find skills where Progent faces few competitors. Businesses who utilize trusted independent service providers or who employ in-house support personnel benefit when Progent passes on knowledge about new technology and tested methodologies to make their networks more robust, protected, and efficient.
- Remote Network Monitoring with MS System Center Operations Manager
Progent is one of the only support firms to offer 24x7 network tracking services powered by Microsoft System Center Operations Manager. MS Operations Manager allows your network support to be anticipatory instead of reactive. By anticipating possible issues before they result in lost productivity, network monitoring can keep your information network from painful and costly service losses.
To get started with Progent's Nationwide Remote Support services or to find out more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for IT help, go to Immediate Online Support.