Professional Online Service for Pasadena, California Computer Networks from Certified Engineers
Small businesses have traditionally been ignored by large network support firms. Some small businesses allow themselves to become overly reliant on freelance consultants or small consulting organizations who lack the bandwidth or broad skill sets to react quickly or effectively to network emergencies. Still other small companies turn to giant support providers that employ personnel able to offer by-the-numbers solutions to common problems but who do not have the background and technical scope to deal with the diversity of environments and absence of standards that characterizes small business information networks.
Progent's proven approach to delivering low-cost and effective technical service to small companies has made Progent among the most respected Microsoft-certified IT service firms in the country. Progent has provided remote support to small businesses in every state in the U.S. (refer to Progent's customer testimonials).
Los Angeles Metro Contact Information:
Progent offers consulting services and onsite technical support throughout the Los Angeles Metro Area including Orange County.
Progent locations in the Los Angeles Metro Area
||3333 Michelson Drive, Suite 300
||Anaheim Network Support Services
||468 N Camden Dr. #200
Beverly Hills, 90210
||Beverly Hills Network Support Services
||2102 Business Center Dr
||Irvine Network Support Services
||3780 Kilroy Airport Way, Suite 200
Long Beach, 90806
||Long Beach Network Support Services
||355 S Grand Ave, Suite 2450
Los Angeles, 90071
||Los Angeles Network Support Services
||1500 Rosecrans Ave, Suite 500
Manhattan Beach, 90266
||Manhattan Beach Network Support Services
||27201 Puerta Real, Suite 300
Mission Viejo, 92691
||Mission Viejo Network Support Services
||Ontario Airport Center, 337 N. Vineyard Avenue, Suite 400
||Ontario Network Support Services
||1055 E Colorado Blvd, 5th Floor
||Pasadena Network Support Services
||2425 Olympic Blvd, Suite 4000W
Santa Monica, 90404
||Santa Monica Network Support Services
||15260 Ventura Blvd, Suite 1200
Sherman Oaks, 91403
||Sherman Oaks Network Support Services
For medium-size and enterprise businesses, Progent offers co-sourcing support to add to the subject matter expertise of your internal network support staff. Co-sourcing can save money and minimize technical risks for major projects such as software development, disaster recover/business continuity preparedness, network security evaluations, office consolidations, or technology migrations and upgrades.
Progent can also provide access to accredited experts to help your company to plan and execute your cloud strategy.
Primary Products and Technologies Serviced by Progent for Office Networks in Pasadena, California
Progent's team of industry certified engineers offers help for virtually all aspects of network technology deployed by businesses of any size. Practice areas served by Progent in Pasadena include:
Service Delivery Alternatives for Pasadena, California Businesses
Progent has a variety of options for providing small businesses and local governments with affordable IT services for troubleshooting, system architecture, hosting services, and network administration. Progent's paradigm for delivering IT support services is based on the Help Desk structure familiar to larger IT organizations. Progent's Help Desk Support Mechanism promotes rapid support, thorough service records, consistent follow-through, and strict expense control across a range of IT support delivery modes that include remote troubleshooting, onsite help, high-end consulting, plus server and application hosting.
Progent's Low-Cost Managed Services for Remote IT Management
- Remote Support
Progentís Technical Response Center provides urgent and scheduled online service for Windows, Linux, Apple, and Cisco-powered environments in the U.S. and worldwide. Progent's seasoned support professionals can assist customers to troubleshoot and fix network problems without the expense or time loss of travel for onsite support visits. The experience of Progent's network engineers allows them to handle most network issues rapidly. For the most complex issues, Progent's breadth of expertise makes it possible to escalate troubleshooting tasks to world-class specialists. Progent offers a convenient, web-accessible registration process for first-time customers to accommodate emergency situations and Progent bills per minute with zero startup charges or minimums, so you pay only for the assistance you receive. Specialists you can access remotely include Cisco-certified CCIEs, Microsoft-Premier MCSEs, and GIAC-certified security engineers. Learn additional information concerning Progent's online computer support services.
- Onsite Support
Progent offers on-site technical assistance for registered clients in larger cities in the U.S. Progent's onsite support personnel can work in tandem with Progent's online support experts to give small and midsize companies the optimal solution: on-premises support technicians when you need them as well as the remote expertise of Progent's worldwide team of IT engineers, security professionals, and business software programmers. The wait time for in-person support visits is typically less than 24 hours. Progent requires no start-up or retainer fee for becoming a Progent customer for onsite service. Find out more details about how to register for Progent's onsite network support.
- Phone Support
Progent's Standard Help Desk Services provide small organizations a comprehensive solution that manages all facets of remote desktop support from service requests through ticketing, remote desktop control, progress tracking, problem solving, and management reports. Progent provides help desk services at a significant discount off Progent's regular desktop service rates, and Progent can provide the option of fast as-needed escalation to subject matter experts to resolve complex issues. To learn more, visit Online Help Desk Services.
- IT Consulting Expertise
Progent provides small and midsize companies affordable access to world-class IT professionals who can deliver assistance with vital technologies including
- Windows Server 2019 migration consulting, Microsoft Windows 2016 Hyper-V hybrid cloud solutions, Windows Server and application support, Cisco network infrastructure, network security engineering, non-stop it system design, virtual server strategies, plus integration, customization and training for small business programs such as accounting, ERP, management reporting, sales automation, and productivity suites. Progent can help with short-term projects such as site moves and massive system migrations, longer term projects like management information software programming and customization, database application programming and DBA services, and web development, continuing support including System Center 2012 Operations Manager (SCOM 2012) support and Operations Manager 2016 consulting for network health monitoring and network administration, or urgent response such as disaster recovery and virus removal.
- Application Hosting
Progent offers hosting for critical business applications like Exchange Server and MS SQL in order to provide small and midsize companies with higher levels of dependability, protection, and recoverability than is feasible using the type of on-site data center that is achievable for most small organizations. Because Progent utilizes the same facilities that support the gear of some of the world's largest IT organizations, Progent can save you the expense of creating and managing the infrastructure needed for enterprise-class cooling, power backup, and redundant Internet access. For managed application servers, Progent can also see to it that patches and service packs stay updated, security and performance is continually monitored, and systems and data files are regularly archived and ready for complete and rapid recovery. Find out additional information concerning Progent's hosting for Microsoft Exchange Server and other critical applications.
- Private Cloud Hosting Services
Progent's Private Cloud hosting provides complete hosting services for all of a small or midsize company's production servers in an environment that not only provides the top level of availability and expandability but that is also easy for clients to transfer to a different service provider or to move in-house if your business situation calls for it. Progent's Private Cloud hosting service is built around proven virtualization techniques that permit companies with multi-vendor networks to save significantly on the expense of hardware, system support, and IT administration while achieving enterprise-class dependability and an unparalleled degree of vendor flexibility. In contrast to ordinary Software as a Service hosting offerings, Progent's Private Cloud Hosting Service covers all server-centric software in one centrally administered package, can handle the multi- platform and non- standardized environments typical of smaller businesses, and keeps control of the software in the client's possession so that migrating to a new virtualized system is quick, reliable, and affordable. This avoids becoming a captive to a single hosting provider while still offering all the savings associated with ASP and SaaS hosting services.
- Hybrid Cloud Planning and Integration Support
Progent can provide expert remote support services to help businesses of any size connect their networks with popular public clouds including Microsoft Azure and Amazon AWS. Progent can help your it team to plan and manage hybrid environments that support Windows and Linux systems and apps in both cloud-only systems or in hybrid topologies that utilize local resources along with public clouds. To assist you to incorporate cloud services with networks, Progent offers a range of cloud migration services such as Office 365 integration solutions with on-premises installations of Exchange, Microsoft Azure design and integration services, Amazon AWS cloud integration, Amazon Web Marketing Service (WMS) development and debugging, and Google Cloud Platform (GCP) integration consulting. Progent has more than 20 years of background delivering advanced consulting expertise online, and Progent can help you successfully carry out your cloud integration initiatives quickly and within your budget.
Progent's low-cost ProSight family of managed services is intended to provide small and mid-size businesses with enterprise-class support and cutting-edge technology for all facets of information assurance. ProSight managed services available from Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Next Generation Endpoint Protection and Ransomware Recovery
ProSight Active Security Monitoring (ASM) is an endpoint protection service that incorporates next generation behavior analysis tools to defend endpoints and physical and virtual servers against new malware assaults such as ransomware and email phishing, which easily escape traditional signature-matching AV tools. ProSight Active Security Monitoring protects local and cloud-based resources and provides a single platform to manage the entire malware attack progression including blocking, identification, containment, remediation, and post-attack forensics. Key capabilities include one-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against new threats. Find out more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Unified Physical and Virtual Endpoint Protection
Progent's ProSight Enhanced Security Protection managed services offer economical in-depth security for physical servers and VMs, workstations, mobile devices, and Microsoft Exchange. ProSight ESP utilizes adaptive security and advanced heuristics for continuously monitoring and responding to cyber threats from all vectors. ProSight ESP delivers firewall protection, intrusion alarms, endpoint control, and web filtering through leading-edge technologies incorporated within a single agent accessible from a single control. Progent's data protection and virtualization experts can help you to plan and implement a ProSight ESP deployment that addresses your organization's unique requirements and that helps you achieve and demonstrate compliance with legal and industry data security regulations. Progent will assist you define and configure policies that ProSight ESP will enforce, and Progent will monitor your network and react to alerts that require urgent attention. Progent can also help you to set up and verify a backup and restore solution such as ProSight Data Protection Services (DPS) so you can get back in business rapidly from a destructive security attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services offer small and mid-sized businesses an affordable end-to-end solution for reliable backup/disaster recovery. For a fixed monthly rate, ProSight Data Protection Services automates and monitors your backup activities and enables rapid restoration of critical files, apps and VMs that have become lost or damaged as a result of hardware failures, software glitches, disasters, human error, or malicious attacks like ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware images/. Critical data can be protected on the cloud, to a local storage device, or to both. Progent's cloud backup consultants can deliver advanced expertise to set up ProSight Data Protection Services to be compliant with government and industry regulatory standards like HIPPA, FIRPA, PCI and Safe Harbor and, when necessary, can assist you to restore your critical information. Learn more about ProSight DPS Managed Backup.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and inexpensive for small and mid-sized businesses to map, monitor, reconfigure and troubleshoot their connectivity appliances such as switches, firewalls, and wireless controllers as well as servers, printers, endpoints and other devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that network maps are always updated, copies and manages the configuration information of almost all devices connected to your network, monitors performance, and generates alerts when issues are detected. By automating tedious management processes, WAN Watch can cut hours off ordinary tasks like network mapping, reconfiguring your network, locating devices that require important updates, or resolving performance problems. Find out more details about ProSight WAN Watch infrastructure management consulting.
- ProSight Email Guard: Spam Filtering, Data Leakage Protection and Content Filtering
ProSight Email Guard is Progent's email security solution that incorporates the technology of top data security companies to provide centralized management and world-class protection for your email traffic. The powerful architecture of Progent's Email Guard integrates a Cloud Protection Layer with an on-premises gateway appliance to offer complete defense against spam, viruses, Denial of Service Attacks, DHAs, and other email-based threats. ProSight Email Guard's cloud filter serves as a first line of defense and blocks most unwanted email from making it to your security perimeter. This reduces your vulnerability to inbound threats and conserves system bandwidth and storage. ProSight Email Guard's on-premises gateway appliance provides a deeper layer of inspection for incoming email. For outgoing email, the local gateway provides anti-virus and anti-spam protection, DLP, and email encryption. The on-premises security gateway can also help Microsoft Exchange Server to track and safeguard internal email that originates and ends inside your corporate firewall. Learn more about Progent's Email Guard spam filtering, virus blocking, email content filtering and data leakage protection.
- ProSight LAN Watch: Server and Desktop Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring managed service that incorporates state-of-the-art remote monitoring and management techniques to keep your IT system running at peak levels by tracking the state of vital assets that drive your information system. When ProSight LAN Watch uncovers an issue, an alert is transmitted automatically to your specified IT staff and your assigned Progent consultant so that any looming problems can be addressed before they can disrupt productivity Learn more details about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and apps hosted in a secure Tier III data center on a high-performance virtual machine host set up and maintained by Progent's IT support experts. With Progent's ProSight Virtual Hosting model, the customer owns the data, the OS platforms, and the apps. Since the environment is virtualized, it can be ported immediately to an alternate hosting environment without a time-consuming and difficult configuration procedure. With ProSight Virtual Hosting, you are not locked into a single hosting provider. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, maintain, find and protect data about your network infrastructure, procedures, business apps, and services. You can instantly locate passwords or IP addresses and be alerted automatically about upcoming expirations of SSL certificates or domains. By cleaning up and organizing your network documentation, you can save up to half of time spent looking for critical information about your network. ProSight IT Asset Management features a common location for holding and collaborating on all documents related to managing your network infrastructure like recommended procedures and How-To's. ProSight IT Asset Management also offers advanced automation for gathering and relating IT information. Whether youíre making improvements, performing regular maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the information you require when you need it. Find out more about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and affordable alternative for small and medium-size organizations to get an unbiased evaluation of the health of their information system. Based on some of the leading remote monitoring and management tools in the industry, and overseen by Progent's world-class group of information technology experts, ProSight Network Audits show you how well the configuration of your essential network devices conform to best practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver instant benefits like a cleaner Active Directory environment. Both also come with one year of advanced remote network monitoring and management. Benefits can include simpler network management, improved compliance with information security requirements, higher utilization of IT resources, quicker troubleshooting, more reliable backup and recovery, and increased uptime. Learn more information about ProSight Network Audits IT infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is an affordable service based on a brief discussion with a Progent information assurance expert. The interview is designed to help evaluate your organization's preparedness either to block or recover rapidly after an assault by a ransomware variant like Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you directly to collect information about your existing AV defense and backup platform, and Progent will then produce a written Basic Security and Best Practices Report document describing how you can follow industry best practices to create an efficient security and backup system that aligns with your company's needs. For details, refer to Progent's ProSight Ransomware Preparedness Report.
Special Benefits of Working with Progent
As a Microsoft-certified Partner and a Microsoft Small Business Specialist, Progent is an acknowledged expert at the core system software and office productivity applications important to most small and medium-size businesses. As a Cisco-qualified partner, Progent also offers help for an increasingly complex collection of network products such as firewalls, switches, routers, VoIP options, and wireless networking. In addition, Progent's
CISSP-Premier security experts,
CISM-authorized security professionals, CISA-authorized security audit consultants and GIAC-certified information assurance professionals offer a company-wide view of system security and can assist with complex security programs like SIEM solutions to help enterprises meet industry guidelines and government mandates for network data protection and incident reporting.
The breadth and depth of Progent's engineering staff offer a powerful array of benefits to organizations trying to increase the business value of their IT network within a reasonable budget. These advantages include:
- Best Practices
Progentís team of Microsoft and Cisco Certified experts average more than ten years of real-world industry background, at the forefront of network support, performing a broad range of IT tasks for an extensive mix of customers. Each Progent consultant shares a refined set of personal best practices which are incorporated into company-wide best practices training that Progent teaches its support personnel. This ensures that you get not only expert technical help, but also a consultant with proven approaches for solving actual IT problems quickly.
Find out more concerning Progent's best practices for network consulting.
- Value Pricing Model
Progent's pricing model is to bill for remote support and on-premises visits by the minute. As a result, you are charged exclusively for received support. Progent does not demand a more expensive rate for after-hours or priority support, and Progent does not charge for travel except for emergency calls where on-site work is less than four hours. In addition, Progent imposes no registration charge and requires no retainer for services delivered during normal business hours. Many service organizations impose substantial minimum payments or bill in increments of fifteen minutes or more. Progent's small billing granularity does away with big bills for fast solutions. Another benefit of granular billing is that clients are less tempted to permit simple issues to stay unaddressed until they grow into major ones.
Find out more details about Progent's value pricing for IT outsourcing.
- Full Reporting of Network Services
Progent has developed a sophisticated service reporting system that records and formats complete documentation for all delivered services. Unlike many freelance consultants or small service organizations who provide scant documentation or details of services done, every service delivered by Progent is tracked by comprehensive documentation. Each Progent consultant has access to the support reports sent by every staff member to every customer. The discipline of detailing and organizing service records results in more efficient service and avoids a variety of typical problems such as when a service client is effectively held captive to a consultant who refuses to release vital service information.
Find out more concerning Progent's documentation of IT outsourcing services.
- Information Transfer
Progent is committed to knowledge transfer from Progent's consultants to customers. By teaching clients to handle technical issues that are within their scope, Progent can concentrate on providing high-value services where Progent faces little competition. Small companies who utilize freelance service providers or who employ internal support personnel gain when Progent passes on information about critical technology and tested methodologies to make their networks more reliable, protected, and productive.
Read more details concerning Progent's knowledge transfer services.
Get in Touch with Progent
If your Pasadena, California business needs to contact Progent about network outsourcing, consulting, or tech support services, phone 800-993-9400 or see Contact Progent.
Immediate Remote Network Assistance
For fast online assistance, you can call Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).