Pasadena, CA Online Help from World-class Computer Troubleshooting Professionals
Progent's network troubleshooting services can provide your Pasadena, CA company budget-friendly and dependable support from world-class information technology professionals. By delivering IT support service when you require it, offering advanced knowledge for line-of-business applications, offering value-added services such as 24x7 network monitoring, and charging only for services you use, Progent gives your Pasadena, California company an affordable option for optimizing the profitability of small business information systems. Whether you maintain a local datacenter, rely on cloud-based infrastructure, or manage a hybrid cloud/on-premises network, Progent is the intelligent way for organizations to create and support a reliable and safe information network and to have fast access to the experienced consulting usually available only to corporations who are able to afford a sizeable internal information technology staff.

For medium-size and enterprise businesses, Progent offers co-sourcing services to add to the technical skills of your internal network support group. Co-sourcing can cut costs and help meet schedules for big projects such as software development, disaster recover/business continuity planning and testing, network security audits, merging datacenters, or software migrations.

Progent can also offer access to accredited consultants to help your business to design and implement your cloud computing strategy.

Popular Products and Technologies Serviced by Progent for Businesses in Pasadena, California
Progent's national group of world-class support professionals provides support for virtually all facets of information technology found in companies of all sizes. Practice areas served by Progent in Pasadena include:

Support Delivery Options for Pasadena, California Businesses
Progent has a variety of alternatives for providing small companies with affordable IT services for troubleshooting, system architecture, hosting services, and IT management outsourcing. Progent's paradigm for providing network support services is based on the Help Desk operational structure common to larger IT support groups. Progent's Contact Center Support Model promotes rapid response, thorough activity records, consistent follow-up, and strict expense monitoring across a range of IT service delivery alternatives that include online troubleshooting, in-person support, high-end consulting, plus server and application hosting.

  • Remote Support
    Progentís Technical Response Center provides urgent and scheduled remote assistance for Windows, Linux, Apple, and Cisco-based environments in the U.S. and globally. Progent's seasoned support professionals can help customers to troubleshoot and fix hardware and software issues without the cost or time loss of travel for onsite service visits. The experience of Progent's network consultants makes it possible to handle most IT issues rapidly. For the most complex problems, Progent's breadth of knowledge allows the support team to escalate trouble tickets to advanced subject matter experts. Progent offers a convenient, web-accessible registration process for new clients to accommodate urgent network problems and Progent charges per minute with zero startup fees or time minimums, so you pay only for the help you get. Specialists available online include Cisco-certified CCIE network engineers, Microsoft-qualified MCSEs, and CISM-certified security professionals. Find out additional information concerning Progent's remote network troubleshooting services.

  • Onsite Support
    Progent provides onsite technical assistance for signed-up clients in major metropolitan areas in the U.S. Progent's on-site support technicians can work in tandem with Progent's remote service engineers to give small companies the optimal solution: on-premises service technicians when you need them as well as the remote help of Progent's worldwide team of network engineers, security specialists, and business application developers. The response time for in-person support visits is usually under 24 hours. There is no sign-up or retainer fee for registering as a Progent customer for on-premises service. Learn more concerning why to register for Progent's in-person computer support services.

  • Phone Support
    Progent's Helpdesk Outsourcing Services are designed for all businesses who require fast and dependable support from an online Help Desk with effective phone assistance, online repair tools, and enough technical depth for all needed problem escalation. Since smaller companies usually are constrained by limited information technology budgets and can spare little executive attention for handling IT support, Progent's Contact Center Outsourcing Services could be the most efficient way to make sure that small business information systems are always productive. Learn more details about Progent's Contact Center outsourcing services.

  • IT Consulting Services
    Progent provides small and midsize businesses affordable availability of world-class IT professionals who can provide assistance with critical products and technologies such as Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Microsoft Windows Server support, Cisco network design, network protection engineering, non-stop network engineering, server virtualization solutions, plus integration, customization and training for small business programs including financials, operations, management reporting, CRM, and productivity packages. Progent can provide assistance with one-time projects such as office moves and massive software migrations, longer term initiatives like management reporting application development and support, database software programming and administration support, and web design, on-going support including System Center 2012 Operations Manager (SCOM 2012) support and SCOM 2016 consulting services for IT infrastructure health monitoring and network management, or urgent response such as data restoration and malware cleanup.

  • Application Hosting
    Progent can host vital business applications like Microsoft Exchange Server and Microsoft SQL Server to provide small and midsize businesses with greater degrees of reliability, security, and performance than is possible with the class of in-house data center that is realistically affordable for the majority of small organizations. Since Progent utilizes the same facilities that support the gear of many of the world's largest information technology companies, Progent can eliminate the cost of building and maintaining the infrastructure required for world-class environmental control, power backup, and redundant Internet access. For managed application servers, Progent can also ensure that upgrades and service packs stay current, protection and performance is continually tracked, and systems and data files are regularly backed up and available for complete and prompt recovery. Learn additional information concerning Progent's hosting for Microsoft Exchange Server and other critical applications.

  • Private Cloud Hosting
    Progent's Private Cloud hosting service provides full hosting services for the entirety of a small organization's servers in an environment that not only provides the top degree of dependability and extensibility but that is in addition easy for customers to transfer to a different support provider or to move internally whenever your situation calls for it. Progent's Private Cloud hosting service is founded on proven virtual server technologies that allow businesses with multi-vendor networks to benefit significantly on the expense of capital equipment, system maintenance, and network management while getting enterprise-class reliability and an unprecedented level of vendor flexibility. In contrast to ordinary SaaS hosting models, Progent's Private Cloud Hosting Service covers all server-based applications in one centrally managed package, can support the mixed- platform and non- standardized environments common with small companies, and keeps ownership of the software in the client's hands so that migrating to a different virtual system is quick, reliable, and inexpensive. This avoids becoming a captive to a single hosting provider while still providing all the savings related to ASP and SaaS hosting alternatives.

  • Hybrid Cloud Planning and Integration Consulting
    Progent offers advanced remote support services to help organizations of any size integrate their information networks with leading public cloud platforms including Azure and Amazon Web Services (AWS). Progent can assist your it team to design and manage cost-effective environments that can include Windows and Linux operating systems and apps in either cloud-centric systems or in hybrid network models that seamlessly combine on-premises resources along with cloud services. To help you to incorporate public cloud services with physical datacenters, Progent can provide a range of public cloud migration support services that include Office 365 Exchange Online integration solutions with on-premises Exchange, Azure planning and deployment services, Amazon Web Services cloud migration, and Amazon Web Marketing Service (WMS) development and troubleshooting. Progent has more than 15 years of experience delivering advanced consulting support online, and Progent can make sure you complete your cloud integration initiatives on schedule and within your budget.
Progent's Fixed-price Managed Services for Outsourcing IT Management
Progent's value-priced ProSight line of network monitoring and management services is designed to provide small and mid-size organizations with enterprise-class support and cutting-edge technology for all aspects of information assurance. Managed services offered by Progent include:
  • ProSight Active Security Monitoring (ASM): Next Generation Endpoint Protection and Ransomware Recovery
    ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that incorporates cutting edge behavior analysis technology to defend endpoint devices as well as servers and VMs against new malware assaults such as ransomware and file-less exploits, which routinely evade traditional signature-based AV products. ProSight ASM protects local and cloud resources and provides a single platform to automate the complete threat lifecycle including filtering, detection, mitigation, cleanup, and forensics. Key capabilities include single-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against new threats. Learn more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection (ESP): Unified Physical and Virtual Endpoint Protection
    Progent's ProSight Enhanced Security Protection managed services offer economical multi-layer security for physical servers and virtual machines, workstations, mobile devices, and Microsoft Exchange. ProSight ESP uses contextual security and modern behavior analysis for round-the-clock monitoring and reacting to security threats from all vectors. ProSight ESP provides firewall protection, penetration alarms, endpoint control, and web filtering through leading-edge technologies incorporated within one agent accessible from a unified console. Progent's security and virtualization experts can assist you to plan and configure a ProSight ESP deployment that meets your company's specific requirements and that allows you demonstrate compliance with government and industry data security standards. Progent will help you define and configure security policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alerts that call for urgent attention. Progent's consultants can also assist you to install and test a backup and restore system such as ProSight Data Protection Services so you can recover quickly from a destructive cyber attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Microsoft Exchange filtering.

  • ProSight DPS: Managed Backup
    ProSight Data Protection Services from Progent offer small and mid-sized organizations a low cost and fully managed service for reliable backup/disaster recovery (BDR). For a fixed monthly cost, ProSight Data Protection Services automates your backup processes and allows fast recovery of vital files, apps and virtual machines that have become lost or corrupted due to component failures, software bugs, natural disasters, human mistakes, or malicious attacks like ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, apps, system images/, as well as Microsoft Hyper-V and VMware virtual machine images/. Important data can be protected on the cloud, to an on-promises storage device, or mirrored to both. Progent's BDR specialists can deliver advanced expertise to set up ProSight Data Protection Services to be compliant with regulatory standards such as HIPPA, FINRA, PCI and Safe Harbor and, whenever necessary, can help you to recover your business-critical data. Learn more about ProSight Data Protection Services Managed Backup and Recovery.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    Progentís ProSight WAN Watch is an infrastructure management service that makes it simple and inexpensive for smaller businesses to diagram, track, optimize and troubleshoot their networking hardware such as routers, firewalls, and wireless controllers as well as servers, printers, client computers and other networked devices. Incorporating cutting-edge RMM technology, ProSight WAN Watch ensures that infrastructure topology maps are kept current, copies and displays the configuration of virtually all devices on your network, tracks performance, and sends notices when potential issues are discovered. By automating complex management and troubleshooting processes, WAN Watch can cut hours off common chores like network mapping, reconfiguring your network, locating devices that require important software patches, or isolating performance bottlenecks. Learn more details about ProSight WAN Watch network infrastructure management services.

  • ProSight Email Guard: Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email filtering and encryption platform that incorporates the services and infrastructure of top data security vendors to provide centralized management and comprehensive security for all your inbound and outbound email. The hybrid structure of Progent's Email Guard managed service integrates a Cloud Protection Layer with a local gateway appliance to offer complete protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-based malware. The Cloud Protection Layer serves as a preliminary barricade and blocks most unwanted email from making it to your security perimeter. This decreases your vulnerability to external threats and conserves network bandwidth and storage. ProSight Email Guard's on-premises security gateway device adds a deeper layer of inspection for inbound email. For outbound email, the local security gateway provides anti-virus and anti-spam protection, policy-based Data Loss Prevention, and encryption. The onsite gateway can also assist Microsoft Exchange Server to monitor and protect internal email that originates and ends inside your security perimeter. Learn more about Progent's Email Guard spam filtering, virus defense, email content filtering and data loss prevention.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that incorporates advanced remote monitoring and management technology to help keep your network running efficiently by tracking the health of vital assets that drive your business network. When ProSight LAN Watch detects a problem, an alarm is sent automatically to your specified IT management personnel and your Progent engineering consultant so that all potential problems can be resolved before they have a chance to disrupt your network Find out more details about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small business can have its key servers and apps hosted in a secure Tier III data center on a high-performance virtual machine host set up and maintained by Progent's network support professionals. Under Progent's ProSight Virtual Hosting model, the customer owns the data, the OS software, and the apps. Since the system is virtualized, it can be ported immediately to a different hosting solution without a time-consuming and difficult configuration procedure. With ProSight Virtual Hosting, your business is not locked into one hosting provider. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, maintain, retrieve and safeguard data about your IT infrastructure, procedures, business apps, and services. You can instantly find passwords or serial numbers and be alerted automatically about upcoming expirations of SSL certificates or domains. By updating and managing your IT infrastructure documentation, you can eliminate as much as half of time thrown away looking for critical information about your IT network. ProSight IT Asset Management includes a common repository for storing and collaborating on all documents related to managing your network infrastructure like recommended procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for gathering and associating IT data. Whether youíre planning enhancements, doing maintenance, or responding to an emergency, ProSight IT Asset Management gets you the data you need as soon as you need it. Learn more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and low-cost way for small and mid-size organizations to obtain an unbiased assessment of the overall health of their network. Powered by a selection of the leading remote monitoring and management (RMM) tools available, and overseen by Progent's world-class group of information technology experts, ProSight Network Audits show you how well the configuration of your essential network assets conform to best practices. The Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide immediate ROI like a cleaner Active Directory (AD) system. Both versions also include one year of state-of-the-art remote network monitoring and management (RMM). Benefits can include lower-cost network management, improved compliance with information security requirements, more efficient utilization of IT resources, quicker troubleshooting, more dependable backup and restore, and higher availability. Read more about Progent's ProSight Network Audits network infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is an affordable service based on a phone discussion with a Progent information assurance consultant. The interview is intended to assess your company's preparedness to stop or recover rapidly following an attack by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you personally to collect information about your existing antivirus tools and backup/recovery platform, and Progent will then produce a written Basic Security and Best Practices Report describing how you can apply industry best practices to create an efficient security and backup/recovery environment that meets your company's needs. For more information, see The ProSight Ransomware Preparedness Report Service.

Unique Benefits of Working with Progent
As a Microsoft-certified Partner and a Microsoft Small Business Specialist, Progent is a recognized leader in supporting the baseline network software and office productivity programs used by the majority of small and medium-size businesses. As a Cisco-authorized partner, Progent also offers help for an increasingly complex collection of infrastructure technologies including PIX and ASA firewalls, routers and switches, voice-over-IP solutions, and wireless connectivity. In addition, Progent's CISSP-certified security experts, CISM-certified security professionals, CISA-authorized security audit consultants and GIAC-certified information assurance experts can provide a business-wide perspective on network security and can assist with complex security projects like Security information and Event Management (SIEM) solutions to help enterprises comply with industry guidelines and government mandates for IT information protection and reporting.

The scope and size of Progent's engineering team offer a powerful array of benefits to organizations wishing to increase the business value of their information network within a realistic budget. These advantages include:

  • Best Practices
    Progentís staff of Microsoft and Cisco qualified experts average longer than ten years of real-world professional experience, in the trenches of IT support, executing a wide variety of technical tasks for an extensive array of customers. Each Progent consultant shares a proven set of personal best practices which are incorporated into shared best practices standards that Progent instills in its consulting team. This ensures that you get not just expert IT skills, but also a consultant with proven methods for solving real-world IT problems quickly. Find out additional information concerning Progent's best practices for network consulting.

  • Value Pricing
    Progent's pricing policy is to bill for remote support and on-premises visits per minute. Consequently, you are charged exclusively for delivered services. Progent does not demand a higher rate for after-hours or emergency service, and Progent does not bill for travel except for emergency support where on-site time is less than 4 hours. Also, Progent applies no registration charge and asks no monthly commitment for support services delivered during regular working hours. Many support organizations impose substantial minimum fees or charge in increments of fifteen minutes or longer. Progent's one-minute billing granularity eliminates major bills for quick repairs. An additional advantage of granular invoicing is that clients are less inclined to permit incipient problems to fester until they grow into major ones. Find out additional information about Progent's value pricing for IT outsourcing.

  • Comprehensive Reporting of IT Support
    Progent has developed a comprehensive service reporting system that stores and organizes complete documentation for all delivered support activities. Unlike many freelance consultants or local support organizations who offer scant documentation or specifics of tasks done, each service delivered by Progent is accompanied by comprehensive documentation. Each Progent consultant has use of the service documentation sent by every consultant to every client. The practice of detailing and archiving service activity results in more efficient support and eliminates a slew of typical problems such as when a service client is virtually held captive to a consultant who refuses to let go of the keys to the kingdom. Learn more details concerning Progent's documentation of IT outsourcing services.

  • Knowledge Transfer
    Progent is committed to knowledge transfer from Progent's consultants to clients. By teaching clients to deal with technical issues that are within their scope, Progent can focus on providing hard-to-find skills where Progent faces few competitors. Small companies who utilize independent consultants or who employ internal IT personnel benefit when Progent transfers knowledge about critical technology and tested methodologies to make their IT environments more reliable, protected, and efficient. Find out more details about Progent's knowledge transfer services.

Get in Touch with Progent
If your Pasadena, California business needs to get in touch with Progent for IT outsourcing, consulting, or technical support, call 800-993-9400 or go to Contact Progent.

Immediate Remote Technical Assistance
For fast online help, you can contact Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).
















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