Quick, Affordable Remote Network Support for Pasadena, California Small Businesses
For more than two decades, Progent has specialized in providing world-quality computer support services to customers with small-business IT budgets. Progent has built a unique support solution that includes a low-overhead, tightly connected virtual office network, sophisticated online troubleshooting technology, a large pool of engineers accredited in a broad range of technical practice areas, a Call Center operational structure that promotes responsiveness and guarantees follow-through, a global team of on-line service professionals, on-site service dispatching for the majority of most zip codes in the United States, and a corporate culture focused on fixing technical issues in the least time and at the lowest cost to customers.
Los Angeles Metro Contact Information:
Progent offers consulting services and onsite technical support throughout the Los Angeles Metro Area including Orange County.
Progent locations in the Los Angeles Metro Area
||3333 Michelson Drive
|Sales Phone: 657-999-1717
Link: Anaheim Network Support Services
||468 N Camden Dr
Beverly Hills, 90210
|Sales Phone: 424-354-0123
Link: Beverly Hills Network Support Services
||2102 Business Center Dr
|Sales Phone: 949-447-5557
Link: Irvine Network Support Services
||3780 Kilroy Airport Way
Long Beach, 90806
|Sales Phone: 562-314-4498
Link: Long Beach Network Support Services
||355 S Grand Ave
Los Angeles, 90071
|Sales Phone: 213-784-4494
Link: Los Angeles Network Support Services
||1500 Rosecrans Ave
Manhattan Beach, 90266
|Sales Phone: 310-421-4766
Link: Manhattan Beach Network Support Services
||27201 Puerta Real
Mission Viejo, 92691
|Sales Phone: 949-429-4589
Link: Mission Viejo Network Support Services
||Ontario Airport Center
337 N. Vineyard Avenue
|Sales Phone: 909-687-2199
Link: Ontario Network Support Services
||1055 E Colorado Blvd
|Sales Phone: 626-243-2233
Link: Pasadena Network Support Services
||2425 Olympic Blvd
Santa Monica, 90404
|Sales Phone: 424-299-8822
Link: Santa Monica Network Support Services
||15260 Ventura Blvd
Sherman Oaks, 91403
|Sales Phone: 818-666-3781
Link: Sherman Oaks Network Support Services
For medium-size and enterprise companies, Progent offers co-sourcing support to supplement the technical skills of your in-house IT service group. This can reduce expenses and help meet schedules for major IT initiatives such as application programming, disaster recover/business continuity planning and testing, security evaluations, office consolidations, or software migrations.
Progent can also provide the services of certified experts to assist your company to plan and execute your cloud strategy.
Key Technical Areas Serviced by Progent for Office Networks in Pasadena, California
Progent's group of world-class engineers offers assistance for all facets of information technology deployed by businesses of any size. Practice areas supported by Progent in and around Pasadena include:
Support Delivery Alternatives for Pasadena, California Businesses
Progent has a variety of alternatives for providing small and midsize businesses and local governments with cost-effective computer services for technical support, system architecture, hosting services, and IT management outsourcing. Progent's paradigm for delivering network support services is based on the Help Desk Call Center structure familiar to big IT organizations. Progent's Contact Center Service Mechanism ensures rapid support, comprehensive service records, dependable follow-up, and strict expense control for a range of IT support delivery modes that include online troubleshooting, onsite help, high-end consulting, as well as server hosting.
Progent's Fixed-price Managed Services for Outsourcing IT Management
- Remote Service
Progentís Technical Response Center provides urgent and routine online assistance for Windows, Linux, Apple OS X, and Cisco-based environments in the U.S. and globally. Progent's seasoned support experts can assist customers to troubleshoot and repair hardware and software issues without the expense or time loss of travel for onsite support visits. The background of Progent's network consultants makes it possible to resolve the majority of network issues quickly. For the most challenging problems, Progent's breadth of expertise allows the support team to escalate troubleshooting tasks to advanced specialists. Progent provides a convenient, web-based registration procedure for first-time customers to address emergency situations and Progent charges per minute with no sign-up charges or minimums, so you pay only for the help you receive. Specialists you can access online include Cisco-premier CCIE network engineers, Microsoft-Premier MCSE consultants, and GIAC-certified security engineers. Learn more information about Progent's remote network support expertise.
- Onsite Service
Progent offers on-site computer support for registered customers in major metropolitan areas in the United States. Progent's onsite support personnel can operate in tandem with Progent's online service engineers to deliver small companies the ideal combination: hands-on service technicians when you require them as well as the remote help of Progent's seasoned staff of IT engineers, security professionals, and business software developers. The response time for in-person support calls is usually under one business day. Progent requires no start-up or retainer charge for becoming a Progent customer for onsite support. Learn more details about why to sign up for Progent's in-person computer service.
- Help Desk Call Center
Progent's Helpdesk Services are designed for all businesses who need prompt and dependable access to a professional Help Desk with efficient phone support, online troubleshooting tools, and enough technical depth for all needed escalation. Because smaller companies usually have tight IT budgets and can provide little executive attention for handling IT support tasks, Progent's Contact Center Services could be the most efficient way to ensure that small business information systems stay productive. Learn more about Progent's Help Desk Call Center services.
- IT Consulting Expertise
Progent offers small businesses budget-friendly availability of world-class IT professionals who can deliver assistance with critical products and technologies including
- Windows Server 2019 migration consulting, Windows 2016 Hyper-V hybrid cloud solutions, Windows Server and application expertise, Cisco network architecture, company-wide network security engineering, high availability it system engineering, server virtualization solutions, plus configuration, customization and support for business applications including accounting, ERP and MRP, reporting, CRM, and office productivity software. Progent can provide assistance with one-time projects such as office moves and massive software migrations, longer term projects such as management information software programming and customization, database software development and DBA support, and web development, on-going support including Microsoft System Center 2012 Operations Manager (SCOM 2012) expertise and SCOM 2016 consulting services for IT infrastructure monitoring and system administration, or emergency response like data restoration and virus removal.
- Application Hosting
Progent offers hosting for mission-critical applications such as Exchange and Microsoft SQL to provide small companies with greater levels of availability, security, and performance than is feasible using the type of on-site data center that is realistically affordable for most small and midsize organizations. Because Progent utilizes the same data centers that support the equipment of many of the planet's largest information technology organizations, Progent can eliminate the cost of building and managing the systems required for world-class cooling, electrical failover, and redundant Internet access. For managed applications, Progent can also see to it that patches and service packs stay current, protection and performance is continually monitored, and systems are consistently archived and available for full and prompt recovery. Find out additional information about Progent's hosting services for Exchange and other mission-critical applications.
- Private Cloud Hosting Services
Progent's Private Cloud hosting provides complete hosting services for all of a small or midsize organization's servers in an environment that not only delivers the top degree of availability and scalability but that is also simple for clients to migrate to another support provider or to bring internally if your circumstance warrants it. Progent's Private Cloud hosting is structured around tested virtualization technologies that allow small businesses with mixed networks to save significantly on the expense of hardware, infrastructure support, and IT administration while achieving enterprise-class reliability and an unparalleled level of vendor flexibility. In contrast to ordinary Software as a Service (SaaS) hosting offerings, Progent's Private Cloud Hosting encompasses all server-centric software in one centrally managed package, can support the mixed- platform and loosely standardized networks common with small companies, and keeps control of the software licenses in the customer's possession so that migrating to a new virtual host is quick, reliable, and affordable. This eliminates ending up a prisoner of a specific hosting service while still providing all the economies related to SaaS hosting services.
- Hybrid Cloud Integration Support
Progent can provide advanced online support to help businesses of all sizes integrate their information networks with leading public clouds such as Microsoft Azure and Amazon AWS. Progent can help you to plan and manage hybrid environments that support Windows and Linux systems and applications in either cloud-centric solutions or in hybrid network models that seamlessly combine local IT assets along with public clouds. To assist you to integrate public clouds with physical datacenters, Progent can provide a range of cloud integration support services that include Office 365 Exchange Online integration solutions with on-premises installations of Exchange, Microsoft Azure design and deployment services, Amazon AWS cloud integration, and Amazon Web Marketing Service programming and debugging. Progent has over 15 years of experience providing high-level consulting support remotely, and Progent can make sure you complete your cloud migration initiatives on schedule and affordably.
Progent's affordable ProSight portfolio of outsourced network management services is designed to provide small and mid-size organizations with enterprise-class support and state-of-the-art technology for all aspects of information assurance. Managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Next Generation Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection solution that utilizes next generation behavior-based analysis technology to guard endpoint devices and servers and VMs against modern malware attacks like ransomware and file-less exploits, which routinely escape legacy signature-based anti-virus products. ProSight Active Security Monitoring safeguards on-premises and cloud resources and offers a unified platform to automate the entire threat lifecycle including blocking, infiltration detection, containment, cleanup, and post-attack forensics. Key features include single-click rollback using Windows VSS and automatic system-wide immunization against newly discovered attacks. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Unified Endpoint Security
ProSight Enhanced Security Protection (ESP) services offer ultra-affordable in-depth security for physical servers and VMs, desktops, mobile devices, and Exchange Server. ProSight ESP uses adaptive security and advanced machine learning for continuously monitoring and responding to cyber threats from all vectors. ProSight ESP provides firewall protection, penetration alarms, endpoint control, and web filtering through leading-edge technologies incorporated within one agent managed from a unified control. Progent's data protection and virtualization consultants can assist you to design and implement a ProSight ESP deployment that addresses your company's unique needs and that helps you prove compliance with legal and industry information protection regulations. Progent will assist you specify and implement policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alerts that require immediate attention. Progent's consultants can also help you to set up and verify a backup and disaster recovery system such as ProSight Data Protection Services so you can recover rapidly from a potentially disastrous security attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Microsoft Exchange email filtering.
- ProSight DPS: Managed Cloud Backup and Recovery
ProSight Data Protection Services from Progent offer small and medium-sized businesses an affordable end-to-end solution for secure backup/disaster recovery (BDR). For a low monthly price, ProSight Data Protection Services automates your backup activities and allows rapid recovery of critical files, applications and VMs that have become unavailable or corrupted as a result of hardware breakdowns, software glitches, disasters, human mistakes, or malware attacks like ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, apps, system images, as well as Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to an on-promises storage device, or to both. Progent's cloud backup consultants can deliver advanced expertise to configure ProSight DPS to be compliant with government and industry regulatory requirements like HIPPA, FINRA, PCI and Safe Harbor and, when needed, can help you to restore your business-critical information. Find out more about ProSight DPS Managed Cloud Backup and Recovery.
- ProSight WAN Watch: Infrastructure Management
ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and affordable for small and mid-sized organizations to map, monitor, enhance and troubleshoot their networking appliances like routers and switches, firewalls, and access points as well as servers, printers, client computers and other networked devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that network maps are always updated, captures and displays the configuration of almost all devices on your network, monitors performance, and sends notices when potential issues are detected. By automating tedious management processes, WAN Watch can cut hours off ordinary tasks such as making network diagrams, expanding your network, finding devices that require critical software patches, or resolving performance bottlenecks. Learn more about ProSight WAN Watch infrastructure monitoring and management consulting.
- ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Content Filtering
ProSight Email Guard is Progent's email filtering and encryption platform that uses the technology of top information security vendors to deliver centralized management and world-class protection for your email traffic. The hybrid structure of Email Guard combines a Cloud Protection Layer with an on-premises security gateway appliance to offer complete defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. The Cloud Protection Layer acts as a first line of defense and keeps most unwanted email from making it to your network firewall. This decreases your vulnerability to external attacks and saves network bandwidth and storage space. ProSight Email Guard's on-premises security gateway device provides a deeper layer of analysis for inbound email. For outbound email, the on-premises gateway provides AV and anti-spam protection, protection against data leaks, and email encryption. The on-premises gateway can also help Microsoft Exchange Server to monitor and protect internal email traffic that originates and ends within your security perimeter. Learn more about Progent's Email Guard spam filtering, virus defense, content filtering and data leakage protection.
- ProSight LAN Watch: Server and Desktop Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring managed service that incorporates advanced remote monitoring and management techniques to keep your network operating at peak levels by checking the health of vital assets that power your business network. When ProSight LAN Watch uncovers a problem, an alarm is transmitted immediately to your specified IT personnel and your Progent consultant so all looming issues can be resolved before they can impact your network Find out more details about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and apps hosted in a protected fault tolerant data center on a fast virtual machine host set up and maintained by Progent's IT support professionals. With the ProSight Virtual Hosting service model, the client retains ownership of the data, the OS platforms, and the applications. Since the environment is virtualized, it can be ported easily to an alternate hardware solution without a time-consuming and difficult configuration process. With ProSight Virtual Hosting, your business is not tied a single hosting service. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, update, find and safeguard data related to your network infrastructure, processes, applications, and services. You can instantly find passwords or IP addresses and be warned automatically about impending expirations of SSL certificates or domains. By cleaning up and managing your network documentation, you can eliminate as much as half of time wasted looking for vital information about your network. ProSight IT Asset Management includes a common repository for storing and collaborating on all documents required for managing your business network such as standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers advanced automation for collecting and relating IT information. Whether youíre making improvements, performing regular maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the information you need the instant you need it. Find out more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and low-cost way for small and mid-size businesses to get an objective assessment of the overall health of their information system. Powered by some of the top remote monitoring and management (RMM) tools available, and supervised by Progent's world-class team of information technology professionals, ProSight Network Audits help you see how closely the configuration of your core network devices adhere to leading practices. The Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and deliver immediate benefits like a cleaner Active Directory environment. Both versions also come with a year of cutting-edge remote network monitoring and management. Benefits can include easier network management, better compliance with government and industry security standards, higher utilization of network assets, faster troubleshooting, more reliable backup and recovery, and higher availability. See more information about Progent's ProSight Network Audits IT infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is an affordable service based on a brief discussion with a Progent information assurance consultant. The interview is intended to help assess your organization's preparedness either to block or recover rapidly following an assault by a ransomware strain like Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you directly to gather information about your existing AV defense and backup system, and Progent will then produce a written Basic Security and Best Practices Report detailing how you can follow best practices to deploy a cost-effective security and backup environment that aligns with your company's requirements. For details, see Progent's ProSight Ransomware Preparedness Report Service.
Why Progent Is the Smart Alternative for Pasadena, California Small Businesses
Progent's size, depth of technical expertise, and familiarity with enterprise network support allow small companies to sidestep the pitfalls associated with excessive reliance on thinly staffed support firms or freelance engineers.
Working with Progent's Experts enables your company to:
- Prevent Over Reliance on Freelance Support Consultants
For network support, small companies sometimes depend excessively on individual consultants. Although freelance support providers carry lower overhead than larger support organizations and can typically bill nominally lower fees, individuals are occasionally too busy to respond rapidly to critical situations. If an independent consultant is occupied with different client, sick, on travelling, or in class, the absence of backup personnel may force your company to wait for help in case of an emergency. The more your company expands, system unavailability or problems with line-of-business programs get more expensive. The dollars you believed you were conserving on an independent consultant can be eaten up fast because of lower productivity. In addition, when independent consultants encounter new problems, the unavailability of a big engineering team to depend on for advice requires them to train in place while your company ends up with the costs for their ongoing training.
- Gain Access to Experts in Complex Network Solutions
The majority of small service organizations or freelance consultants who concentrate on small company IT consulting may excel at delivering connect-the-dots solutions but don't have the background to work cost-effectively with complicated IT environments that have mixed platforms, multiple offices, Voice over IP implementations, mobile workforces, interconnected accounting and analytical software, data-driven web sites, and custom line-of-business applications. Progent's background with global enterprises and Progent's extensive staff of specialists can be valuable to your company because enterprise environments are by nature complex, integration issues require thorough understanding of in numerous technical areas, and achieving a high degree of stability, availability, and protection calls for industry-tested best practices.
- Build a Firm Foundation for Growth
Small businesses often start with an IT system cobbled together on a shoestring budget. Lacking a proper basis, a series of band-aid repairs commonly get thrown onto of a marginal foundation. As a company grows, reliability and expandability problems can hinder the success of the business. These networks need thorough assessment, smart strategic analysis, and broad-based expertise to upgrade to an IT environment that can act as the solid basis to meet critical business requirements and support future growth.
- Team with Solution Providers, Not Resellers
Small businesses need direction and insight to navigate through an increasingly complex maze of IT options offered for enabling business growth and enhancing productivity. Businesses do not need an IT engineer or support firm that attempts to sell them products. Progent avoids conflicts of interest by not selling any products. Progent offers consulting and services only. This allows Progent to align consulting support services with the real interests of customers. Combining network consulting and product selling can lead to a conflict where the recommended solution is based on a preselected technology rather than being driven by the actual requirements of a customer.
How to Contact Progent
In case your Pasadena, California company wants to get in touch with Progent about IT outsourcing, consulting, or tech support, phone 800-993-9400 or visit Contact Progent.
Fast Online Technical Help
For immediate online assistance, you can call Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).