Quick, Affordable Online Computer Help for Pasadena, California Small Companies
For over two decades, Progent has specialized in delivering world-quality network support services to clients with small-business IT budgets. Progent has built a unique support solution that features a low-overhead, tightly connected virtual office infrastructure, custom online troubleshooting technology, a substantial pool of consultants accredited in a wide range of technical practice areas, a Help Desk operational structure that maximizes responsiveness and guarantees follow-up, a global group of remote service experts, in-person support dispatching for the majority of most zip codes in the U.S., and a company culture focused on resolving network issues in the shortest time and at the least cost to customers.
Los Angeles Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Los Angeles Metro Area.
Progent locations in Los Angeles Metro Area
||468 N Camden Dr, #200
Beverly Hills, CA 90210
||Beverly Hills Network Support Services
||9410 Owensmouth Ave
Chatsworth, CA 91311
||Chatsworth Network Support Services
||3780 Kilroy Airport Way, Suite 200
Long Beach, CA 90806
||Long Beach Network Support Services
||355 S Grand Ave, Suite 2450
Los Angeles, CA 90071
||Los Angeles Network Support Services
||1500 Rosecrans Ave, Suite 500
Manhattan Beach, CA 90266
||Manhattan Beach Network Support Services
||1055 E Colorado Blvd, 5th Floor
Pasadena, CA 91106
||Pasadena Network Support Services
||2425 Olympic Blvd, Suite 4000W
Santa Monica, CA 90404
||Santa Monica Network Support Services
||15260 Ventura Blvd, Suite 1200
Sherman Oaks, CA 91403
||Sherman Oaks Network Support Services
||27240 Turnberry Lane, Suite 200
Valencia, CA 91355
||Valencia Network Support Services
For medium-size and enterprise companies, Progent can provide co-sourcing and project management services to reinforce the skills of your in-house IT support personnel. This can reduce expenses and help meet schedules for major projects such as application development, disaster recovery preparedness, network security audits, merging datacenters, or technology migrations.
Progent can also offer access to certified consultants to assist your business to plan and implement a sensible cloud strategy.
Key Practice Areas Serviced by Progent for Office Networks in Pasadena, California
Progent's team of world-class consultants provides assistance for all facets of network technology found in businesses of any size. Practice areas supported by Progent in Pasadena include:
Support Delivery Options for Pasadena, California Businesses
Progent offers a variety of alternatives for providing small businesses with affordable computer services for technical support, system architecture, hosting, and IT management. Progent's paradigm for delivering computer support is built on the Help Desk Call Center structure common to larger IT support groups. Progent's Help Desk Service Model ensures fast response, thorough service records, reliable follow-up, and strict expense monitoring for a range of network service delivery modes that include remote troubleshooting, onsite support, top-level consulting, plus server and application hosting.
Progent's Fixed-price Managed Services for Outsourcing Network Management
- Online Service
Progentís Technical Response Center (TRC) offers urgent and scheduled online service for Windows, Linux, Apple, and Cisco-powered systems in the U.S. and globally. Progent's certified service professionals can assist clients to troubleshoot and fix network problems without the cost or time loss of in-person service visits. The background of Progent's network engineers allows them to resolve most IT issues rapidly. For the toughest problems, Progent's breadth of knowledge makes it possible to escalate troubleshooting tasks to world-class subject matter experts. Progent provides a streamlined, web-based registration procedure for new clients to address emergency situations and Progent bills by the minute with no startup fees or minimums, so you pay only for the help you get. Specialists you can access remotely include Cisco-certified CCIE network engineers, Microsoft-Premier MCSE consultants, and CISM-certified security professionals. Find out additional information concerning Progent's online network troubleshooting expertise.
- On-site Service
Progent offers on-site computer support for signed-up clients in major metropolitan areas in the United States. Progent's on-site service technicians can operate in conjunction with Progent's online service experts to give small and midsize businesses the optimal solution: on-premises service technicians when you need them plus the on-line expertise of Progent's seasoned staff of network consultants, security specialists, and business application developers. The response time for on-site service calls is usually less than 24 hours. There is no sign-up or retainer charge for becoming a Progent customer for onsite support. Find out more details concerning how and why to register for Progent's onsite network support services.
- Help Desk Call Center
Progent's Standard Help Desk Services provide small businesses an end-to-end service desk solution that handles all aspects of online desktop support from service requests through trouble ticket generation, remote desktop control, progress tracking, problem solving, and management reports. Progent provides call desk services at a substantial discount off Progent's normal Level 1 desktop service rates, and Progent can provide the additional option of fast as-needed escalation to subject matter experts to resolve challenging problems. For details, refer to Online Help Desk Services for Small Businesses.
- IT Consulting Services
Progent provides small and midsize companies affordable availability of enterprise-class consultants who can deliver help with vital products and technologies such as
- Microsoft Windows Server 2019 migration consulting, Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Microsoft Windows Server expertise, Cisco network design, company-wide network protection engineering, non-stop network design, virtual server solutions, plus integration, customization and support for small business software such as financials, ERP and MRP, business analytics, sales automation, and office productivity packages. Progent can provide assistance with short-term projects including site moves and major software upgrades, extended initiatives like business analytics application development and customization, database software programming and DBA services, and web development, on-going services such as Microsoft System Center 2012 Operations Manager support and Operations Manager 2016 consulting services for IT infrastructure monitoring and network administration, or urgent services like disaster recovery and malware cleanup.
- Application Hosting
Progent offers hosting for mission-critical applications like Exchange and MS SQL to provide small and midsize businesses with higher levels of reliability, protection, and recoverability than is possible using the type of on-site data center that is achievable for most small and midsize businesses. Because Progent uses the same facilities that host the equipment of some of the world's biggest IT organizations, Progent can save you the cost of building and managing the infrastructure required for enterprise-class environmental control, power failover, and redundant Internet access. For hosted applications, Progent can also make sure that patches and revisions stay updated, protection and performance is continually tracked, and systems are regularly backed up and ready for complete and rapid restoration. Find out additional information concerning Progent's hosting services for Exchange and other mission-critical applications.
- Private Cloud Hosting Services
Progent's Private Cloud hosting service offers full hosting services for the entirety of a small organization's servers in an environment that not only delivers the highest level of dependability and scalability but that is in addition easy for customers to transfer to a different service firm or to bring in-house when your situation calls for it. Progent's Private Cloud hosting service is founded on mature virtual server technologies that permit companies with mixed networks to benefit significantly on the expense of hardware, infrastructure maintenance, and network management while achieving world-class dependability and an unprecedented degree of vendor independence. Unlike conventional SaaS hosting models, Progent's Private Cloud Hosting Service covers all server-based applications in a single centrally managed service, can support the mixed- platform and loosely standardized environments typical of smaller businesses, and retains ownership of the software in the client's hands so that migrating to a new virtual host is fast, reliable, and inexpensive. This avoids ending up a prisoner of a single hosting service while still offering all the economies related to ASP and SaaS hosting alternatives.
- Hybrid Cloud Planning and Integration Services
Progent offers expert online consulting services to help companies of any size connect their networks with leading public cloud platforms including Azure and Amazon AWS. Progent can assist you to design and manage cost-effective ecosystems that support Windows and Linux systems and apps in both cloud-only solutions or in hybrid topologies that combine on-premises IT assets along with public cloud services. To assist you to incorporate cloud services with networks, Progent can provide a variety of public cloud migration services that include Office 365 Exchange Online integration with on-premises installations of Exchange, Microsoft Azure planning and deployment services, Amazon Web Services cloud integration support, Amazon Web Marketing Service (WMS) programming and debugging, and Google Cloud Platform (GCP) integration consulting. Progent has over two decades of experience providing advanced consulting services online, and Progent can make sure you successfully carry out your cloud integration initiatives on schedule and affordably.
Progent's low-cost ProSight portfolio of outsourced network management services is designed to provide small and mid-size organizations with enterprise-class support and state-of-the-art technology for all facets of information assurance. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring (ASM): Endpoint Protection and Ransomware Recovery
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection service that incorporates next generation behavior-based analysis tools to guard endpoint devices and physical and virtual servers against new malware assaults like ransomware and email phishing, which easily evade traditional signature-based anti-virus products. ProSight ASM safeguards on-premises and cloud resources and provides a single platform to address the entire malware attack progression including filtering, infiltration detection, mitigation, remediation, and post-attack forensics. Key features include single-click rollback using Windows Volume Shadow Copy Service and automatic network-wide immunization against new attacks. Learn more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Unified Physical and Virtual Endpoint Protection
Progent's ProSight Enhanced Security Protection (ESP) services deliver ultra-affordable multi-layer security for physical and virtual servers, desktops, smartphones, and Exchange email. ProSight ESP utilizes contextual security and modern behavior analysis for continuously monitoring and responding to cyber assaults from all vectors. ProSight ESP offers firewall protection, penetration alarms, endpoint control, and web filtering via leading-edge tools incorporated within one agent accessible from a single console. Progent's security and virtualization experts can help your business to plan and implement a ProSight ESP deployment that addresses your company's unique requirements and that allows you prove compliance with legal and industry data protection regulations. Progent will assist you specify and implement security policies that ProSight ESP will enforce, and Progent will monitor your network and react to alerts that require immediate attention. Progent's consultants can also help your company to set up and test a backup and restore system such as ProSight Data Protection Services so you can get back in business quickly from a destructive cyber attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Exchange filtering.
- ProSight Data Protection Services: Managed Cloud Backup
ProSight Data Protection Services from Progent offer small and medium-sized businesses a low cost and fully managed service for secure backup/disaster recovery (BDR). For a fixed monthly cost, ProSight DPS automates and monitors your backup processes and allows rapid recovery of vital files, applications and virtual machines that have become lost or corrupted due to hardware failures, software glitches, natural disasters, human mistakes, or malware attacks such as ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, applications, system images, plus Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to an on-promises device, or mirrored to both. Progent's BDR specialists can deliver advanced support to configure ProSight Data Protection Services to be compliant with government and industry regulatory requirements such as HIPAA, FINRA, and PCI and, when needed, can assist you to recover your critical data. Find out more about ProSight Data Protection Services Managed Cloud Backup.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
ProSight WAN Watch is an infrastructure management service that makes it simple and inexpensive for small and mid-sized organizations to diagram, track, reconfigure and troubleshoot their connectivity hardware such as routers and switches, firewalls, and load balancers plus servers, printers, endpoints and other networked devices. Using cutting-edge Remote Monitoring and Management technology, WAN Watch ensures that network diagrams are always current, captures and displays the configuration information of almost all devices connected to your network, tracks performance, and sends notices when problems are detected. By automating tedious management processes, WAN Watch can cut hours off common tasks such as network mapping, reconfiguring your network, locating appliances that need important updates, or isolating performance problems. Find out more about ProSight WAN Watch infrastructure management consulting.
- ProSight Email Guard: Spam Filtering, Data Leakage Protection and Content Filtering
ProSight Email Guard is Progent's email filtering and encryption platform that uses the services and infrastructure of leading information security vendors to deliver web-based control and world-class protection for your inbound and outbound email. The hybrid structure of Email Guard combines a Cloud Protection Layer with an on-premises security gateway appliance to offer complete protection against spam, viruses, Denial of Service Attacks, DHAs, and other email-based threats. ProSight Email Guard's cloud filter acts as a preliminary barricade and blocks the vast majority of unwanted email from reaching your security perimeter. This reduces your vulnerability to inbound threats and saves network bandwidth and storage. ProSight Email Guard's onsite gateway appliance provides a deeper layer of inspection for incoming email. For outbound email, the local gateway offers anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The on-premises security gateway can also assist Exchange Server to track and safeguard internal email that originates and ends within your corporate firewall. Learn more about Progent's Email Guard spam filtering, virus defense, content filtering and data leakage prevention.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring service that uses state-of-the-art remote monitoring and management (RMM) techniques to keep your IT system operating efficiently by tracking the health of vital assets that power your business network. When ProSight LAN Watch detects a problem, an alert is transmitted automatically to your specified IT personnel and your Progent engineering consultant so that all looming problems can be addressed before they have a chance to impact your network Learn more details about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and applications hosted in a protected fault tolerant data center on a high-performance virtual host set up and managed by Progent's network support experts. With the ProSight Virtual Hosting model, the customer owns the data, the operating system platforms, and the apps. Because the environment is virtualized, it can be moved easily to a different hosting environment without requiring a time-consuming and difficult reinstallation process. With ProSight Virtual Hosting, you are not tied one hosting service. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, update, find and safeguard data related to your network infrastructure, processes, applications, and services. You can instantly locate passwords or IP addresses and be warned about upcoming expirations of SSL certificates or domains. By cleaning up and managing your network documentation, you can eliminate as much as 50% of time spent looking for critical information about your network. ProSight IT Asset Management features a common location for holding and sharing all documents related to managing your business network such as standard operating procedures and How-To's. ProSight IT Asset Management also offers advanced automation for collecting and associating IT information. Whether youíre making enhancements, performing maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the information you need when you need it. Find out more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and low-cost alternative for small and medium-size businesses to obtain an unbiased evaluation of the health of their IT system. Based on a selection of the top remote monitoring and management platforms in the industry, and supervised by Progent's world-class team of IT professionals, ProSight Network Audits help you see how closely the configuration of your essential infrastructure devices adhere to leading practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and provide instant ROI like a more manageable Active Directory (AD) system. Both versions also come with one year of cutting-edge remote network monitoring and management. Benefits can include lower-cost network management, improved compliance with information security regulations, higher utilization of IT assets, quicker problem resolution, more dependable backup and recovery, and less downtime. See more information about Progent's ProSight Network Audits IT infrastructure review.
The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is a low-cost service based on a brief phone interview with a Progent information assurance expert. The interview is designed to help assess your organization's preparedness either to block or recover quickly after an assault by a ransomware variant like Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you directly to collect information about your current AV defense and backup/recovery platform, and Progent will then produce a written Basic Security and Best Practices Report document describing how you can apply industry best practices to build a cost-effective AV and backup system that meets your business requirements. For additional information, refer to Progent's ProSight Ransomware Preparedness Report Service.
Why Progent Offers the Right Choice for Pasadena, California Businesses
Progent's size, scope of technical skill, and familiarity with corporate network support enable small and midsize companies to sidestep the problems associated with over dependence on thinly staffed support firms or freelance consultants.
Teaming with Progent's Experts allows your small business to:
- Avoid Over Dependence on Freelance Support Consultants
For IT support, smaller companies often rely heavily on independent consultants. Though freelance support providers have lower overhead than more substantial support firms and can afford to charge apparently smaller rates, freelancers are sometimes stretched to far to react quickly to urgent problems. If a freelance engineer is occupied with another client, sick, on vacation, or in training, the absence of backup personnel may require your company to wait for help during an emergency. As your small business grows, system downtime or problems with line-of-business applications become more expensive. The dollars you believed you were conserving on an independent consultant can evaporate fast because of lost output. Also, when freelance consultants confront new problems, the unavailability of a large engineering group to rely on for assistance forces them to learn with the meter running while your company winds up with the bill for their continuing training.
- Have Access to Experts in Complex IT Solutions
The majority of small service firms or freelance engineers focused on small business IT consulting are capable of delivering connect-the-dots fixes but don't have the experience to deal efficiently with complex IT environments that have a variety of operating systems, multiple sites, VoIP implementations, mobile workforces, integrated accounting and operational applications, data-driven web sites, and custom business applications. Progent's experience with global enterprises and Progent's extensive staff of experts can benefit your business because big-company environments are inherently complicated, integration problems require thorough knowledge in numerous technical disciplines, and achieving a high level of robustness, reliability, and security requires enterprise-tested leading practices.
- Build a Solid Foundation for Growth
Small companies typically start with a network cobbled together on a tight budget. Without a strong basis, a sequence of ad hoc repairs often get piled onto of a tenuous structure. As a company evolves, reliability and expandability issues can obstruct the success of the business. These networks require thorough evaluation, intelligent business analysis, and broad-based experience to upgrade to an IT environment that will provide the reliable basis to meet critical business needs and support downstream expansion.
- Partner with Solution Providers, Not Resellers
Smaller businesses need direction and education to navigate through an ever more complex array of IT alternatives offered for accelerating business growth and improving efficiency. They do not need a network consultant or service firm that attempts to sell them products. Progent avoids conflicted motives by not selling any products. Progent provides services only. This permits Progent to match consulting services with the genuine needs of clients. Combining network consulting and product selling can lead to a situation where the proposed solution is built around a predetermined vendor rather than being driven by the true needs of a customer.
In case your Pasadena, California business wants to get in touch with Progent to find out about IT outsourcing, consulting, or technical support, phone 800-993-9400 or go to Contact Progent.
Fast Online Technical Help
For immediate remote support, you can call Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).