Pasadena, CA Online Help from Certified Computer Service Professionals
Progent's network help services can provide your Pasadena, CA business affordable and consistent access to world-class technical experts. By providing IT consulting service when you require it, offering specialized expertise for mission-critical applications, delivering unique services such as automated network monitoring, and invoicing only for services you receive, Progent gives your Pasadena, California company an affordable solution for optimizing the business value of small-scale business networks. Whether you maintain a local system, connect to cloud infrastructure, or have a hybrid cloud/on-premises solution, Progent is the intelligent way for organizations and local governments to build and support a reliable and secure information network and to have quick availability of the experienced consulting ordinarily available only to businesses who are able to maintain a large internal information technology organization.
Los Angeles Metro Contact Information:
Progent offers consulting services and onsite technical support throughout the Los Angeles Metro Area including Orange County.
Progent locations in the Los Angeles Metro Area
||3333 Michelson Drive
|Sales Phone: 657-999-1717
Link: Anaheim Network Support Services
||468 N Camden Dr
Beverly Hills, 90210
|Sales Phone: 424-354-0123
Link: Beverly Hills Network Support Services
||2102 Business Center Dr
|Sales Phone: 949-447-5557
Link: Irvine Network Support Services
||3780 Kilroy Airport Way
Long Beach, 90806
|Sales Phone: 562-314-4498
Link: Long Beach Network Support Services
||355 S Grand Ave
Los Angeles, 90071
|Sales Phone: 213-784-4494
Link: Los Angeles Network Support Services
||1500 Rosecrans Ave
Manhattan Beach, 90266
|Sales Phone: 310-421-4766
Link: Manhattan Beach Network Support Services
||27201 Puerta Real
Mission Viejo, 92691
|Sales Phone: 949-429-4589
Link: Mission Viejo Network Support Services
||Ontario Airport Center
337 N. Vineyard Avenue
|Sales Phone: 909-687-2199
Link: Ontario Network Support Services
||1055 E Colorado Blvd
|Sales Phone: 626-243-2233
Link: Pasadena Network Support Services
||2425 Olympic Blvd
Santa Monica, 90404
|Sales Phone: 424-299-8822
Link: Santa Monica Network Support Services
||15260 Ventura Blvd
Sherman Oaks, 91403
|Sales Phone: 818-666-3781
Link: Sherman Oaks Network Support Services
For mid-size and large businesses, Progent can provide co-sourcing services to supplement the skills of your in-house network support group. Co-sourcing can reduce expenses and minimize technical risks for major projects like software programming, disaster recovery preparedness, network security evaluations, office consolidations, or software migrations and upgrades.
Progent can in addition provide access to certified experts to help your business to design and execute a sensible cloud computing strategy.
Main Technical Areas Serviced by Progent for Business Networks in Pasadena, California
Progent's team of world-class support professionals offers assistance for all facets of information technology found in companies of any size. Areas served by Progent in and around Pasadena include:
Support Delivery Options Available for Pasadena, California Businesses
Progent has a variety of options for providing small companies with cost-effective computer services for troubleshooting, consulting, hosting, and IT management outsourcing. Progent's paradigm for delivering IT support services is built on the Help Desk operational structure common to larger IT organizations. Progent's Helpdesk Service Model promotes fast support, comprehensive service records, reliable follow-through, and tight expense monitoring for a range of IT service delivery alternatives that include remote repairs, onsite help, high-end consulting, as well as server and application hosting.
Progent's Low-Cost Managed Services for Outsourcing IT Monitoring and Management
- Online Support
Progentís Technical Response Center (TRC) provides emergency and routine remote service for Windows, Linux, Apple OS X, and Cisco-powered systems in the United States and globally. Progent's certified service professionals can assist customers to troubleshoot and repair network issues without the cost or time loss of travel for onsite service calls. The background of Progent's IT engineers allows them to handle most network problems rapidly. For the toughest issues, Progent's depth of knowledge makes it possible to escalate trouble tickets to world-class specialists. Progent provides a convenient, web-accessible signup process for first-time clients to accommodate urgent network problems and Progent charges per minute with no sign-up charges or minimums, so you are invoiced only for the support you receive. Specialists available online include Cisco-premier CCIEs, Microsoft-Certified MCSE consultants, and CISSP-certified security engineers. Find out additional details concerning Progent's remote network troubleshooting expertise.
- Onsite Support
Progent provides on-site technical support for registered clients in larger cities in the United States. Progent's on-site service personnel can operate in conjunction with Progent's online service engineers to deliver small companies the best of both worlds: in-person service technicians when you require them plus the on-line expertise of Progent's seasoned team of IT engineers, security specialists, and business software programmers. The response time for on-site support calls is usually under one business day. Progent requires no start-up or retainer charge for becoming a Progent customer for on-premises service. Find out more concerning why to sign up for Progent's onsite computer support services.
- Help Desk Call Center
Progent's Standard Help Desk Services offer smaller businesses an end-to-end solution that manages all aspects of remote desktop technical support from initial requests through trouble ticket generation, remote desktop control, status tracking, problem solving, and reporting. Progent provides help desk services at a significant discount off Progent's regular Level 1 desktop support rates, and Progent can provide the additional option of rapid as-needed escalation to Level 2 and Level 3 experts to resolve challenging issues. To learn more, refer to Online Help Desk Services.
- Consulting Services
Progent provides small and midsize businesses budget-friendly availability of enterprise-class IT professionals who can provide help with vital technologies such as
- Windows Server 2019 migration consulting, Microsoft Windows 2016 Hyper-V hybrid cloud solutions, Microsoft Windows Server and application support, Cisco network architecture, network security consulting, high availability it system design, server virtualization strategies, plus configuration, programming and support for small business software such as financials, ERP and MRP, business analytics, CRM, and office productivity packages. Progent can help with one-time projects such as site moves and massive software upgrades, longer term projects like business analytics software programming and support, database software development and administration services, and web design, on-going support including System Center 2012 Operations Manager (SCOM 2012) support and SCOM 2016 consulting services for network health monitoring and system management, or urgent response like disaster recovery and virus cleanup.
- Application Server Hosting
Progent offers hosting for mission-critical applications like Microsoft Exchange Server and Microsoft SQL Server to provide small companies with higher levels of availability, security, and recoverability than is feasible with the class of on-site data center that is realistically affordable for the majority of small and midsize organizations. Because Progent utilizes the same facilities that support the gear of some of the planet's largest IT companies, Progent can save you the expense of building and managing the infrastructure needed for world-class environmental control, power failover, and redundant Internet connectivity. For managed application servers, Progent can also see to it that patches and service packs stay updated, protection and efficiency is continually tracked, and systems are regularly archived and ready for full and rapid recovery. Learn additional information concerning Progent's hosting services for Exchange and other mission-critical applications.
- Private Cloud Hosting Services
Progent's Private Cloud hosting provides full hosting for all of a small or midsize company's production servers in a setting that not only provides the highest level of fault-tolerance and scalability but that is also simple for customers to migrate to a different support provider or to bring internally when your circumstance calls for it. Progent's Private Cloud hosting service is structured around tested virtualization technologies that permit small businesses with mixed environments to save significantly on the expense of capital equipment, system maintenance, and IT administration while getting enterprise-class availability and an unparalleled level of vendor alternatives. Unlike ordinary SaaS hosting models, Progent's Private Cloud Hosting encompasses all server-centric software in a single centrally managed service, can handle the multi- platform and loosely standardized networks typical of small companies, and retains ownership of the software licenses in the customer's possession so that migrating to a different virtualized host is fast, reliable, and inexpensive. This eliminates becoming a captive to a specific hosting provider while still offering all the economies related to SaaS hosting alternatives.
- Hybrid Cloud Integration Consulting Services
Progent can provide expert online support services to help businesses of any size integrate their IT infrastructure with popular public cloud platforms such as Azure and Amazon Web Services. Progent can assist you to plan and administer hybrid ecosystems that support Windows and Linux operating systems and applications in both cloud-only solutions or in hybrid network models that seamlessly combine on-premises IT assets as well as cloud services. To assist you to incorporate public cloud services with physical datacenters, Progent offers a range of cloud integration services such as Office 365 integration solutions with on-premises Exchange deployments, Microsoft Azure planning and deployment services, Amazon AWS cloud integration, and Amazon Web Marketing Service (WMS) programming and debugging. Progent has over 15 years of background delivering advanced consulting services remotely, and Progent can make sure you complete your cloud migration projects on schedule and within your budget.
Progent's value-priced ProSight series of outsourced network management services is designed to provide small and mid-size organizations with enterprise-class support and state-of-the-art technology for all facets of information assurance and compliance. ProSight managed services available from Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that incorporates next generation behavior-based analysis tools to guard endpoint devices and physical and virtual servers against modern malware attacks like ransomware and file-less exploits, which easily escape traditional signature-matching AV tools. ProSight Active Security Monitoring safeguards local and cloud resources and provides a unified platform to automate the complete threat progression including filtering, identification, containment, cleanup, and forensics. Key features include single-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against new threats. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Unified Physical and Virtual Endpoint Protection
ProSight Enhanced Security Protection (ESP) services deliver economical in-depth protection for physical servers and VMs, workstations, mobile devices, and Exchange email. ProSight ESP uses contextual security and modern behavior analysis for round-the-clock monitoring and responding to security threats from all vectors. ProSight ESP delivers two-way firewall protection, intrusion alarms, endpoint control, and web filtering through cutting-edge technologies packaged within a single agent accessible from a single console. Progent's security and virtualization experts can assist you to plan and configure a ProSight ESP environment that addresses your company's unique needs and that helps you prove compliance with government and industry data security standards. Progent will help you define and configure policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alarms that call for urgent attention. Progent's consultants can also assist you to install and verify a backup and disaster recovery system like ProSight Data Protection Services (DPS) so you can get back in business quickly from a destructive security attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Exchange filtering.
- ProSight DPS: Managed Cloud Backup and Recovery
ProSight Data Protection Services from Progent offer small and mid-sized businesses a low cost and fully managed service for secure backup/disaster recovery (BDR). Available at a low monthly price, ProSight DPS automates your backup processes and allows fast restoration of critical data, apps and virtual machines that have become lost or corrupted due to component failures, software bugs, disasters, human error, or malicious attacks such as ransomware. ProSight DPS can help you protect, recover and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware images/. Critical data can be protected on the cloud, to a local storage device, or to both. Progent's BDR specialists can provide advanced expertise to configure ProSight Data Protection Services to to comply with government and industry regulatory requirements like HIPPA, FIRPA, and PCI and, when necessary, can help you to recover your business-critical information. Find out more about ProSight DPS Managed Backup and Recovery.
- ProSight WAN Watch: Network Infrastructure Management
ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and inexpensive for smaller businesses to diagram, monitor, reconfigure and debug their connectivity appliances such as switches, firewalls, and access points plus servers, printers, endpoints and other networked devices. Using cutting-edge Remote Monitoring and Management technology, WAN Watch ensures that network diagrams are kept updated, captures and manages the configuration information of virtually all devices on your network, tracks performance, and generates notices when issues are discovered. By automating complex management processes, ProSight WAN Watch can knock hours off ordinary chores such as making network diagrams, expanding your network, locating appliances that need critical software patches, or isolating performance problems. Find out more details about ProSight WAN Watch infrastructure monitoring and management services.
- ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
ProSight Email Guard is Progent's email filtering and encryption platform that incorporates the technology of top information security companies to deliver centralized control and comprehensive security for your inbound and outbound email. The powerful structure of Email Guard managed service combines a Cloud Protection Layer with an on-premises security gateway appliance to provide complete defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-based malware. The cloud filter serves as a first line of defense and keeps most unwanted email from making it to your security perimeter. This decreases your exposure to inbound attacks and saves system bandwidth and storage space. ProSight Email Guard's onsite security gateway device adds a further layer of inspection for inbound email. For outgoing email, the onsite gateway offers AV and anti-spam filtering, policy-based Data Loss Prevention, and encryption. The local gateway can also help Exchange Server to track and safeguard internal email traffic that originates and ends inside your security perimeter. Find out more about Progent's Email Guard spam filtering, virus defense, email content filtering and data leakage prevention.
- ProSight LAN Watch: Server and Desktop Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that uses state-of-the-art remote monitoring and management technology to keep your IT system running efficiently by checking the health of critical assets that drive your business network. When ProSight LAN Watch detects an issue, an alarm is transmitted automatically to your specified IT personnel and your assigned Progent consultant so all potential issues can be addressed before they have a chance to impact your network Find out more details about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small organization can have its critical servers and applications hosted in a secure fault tolerant data center on a fast virtual machine host configured and managed by Progent's network support experts. Under Progent's ProSight Virtual Hosting model, the client owns the data, the OS software, and the applications. Since the system is virtualized, it can be moved immediately to an alternate hosting solution without a lengthy and difficult reinstallation procedure. With ProSight Virtual Hosting, your business is not locked into a single hosting service. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, maintain, find and protect data about your network infrastructure, procedures, business apps, and services. You can instantly locate passwords or serial numbers and be warned about impending expirations of SSL certificates or warranties. By cleaning up and organizing your network documentation, you can save as much as 50% of time wasted searching for critical information about your IT network. ProSight IT Asset Management features a centralized repository for holding and sharing all documents related to managing your network infrastructure like standard operating procedures and How-To's. ProSight IT Asset Management also offers advanced automation for gathering and associating IT data. Whether youíre making enhancements, doing maintenance, or responding to an emergency, ProSight IT Asset Management delivers the information you need as soon as you need it. Find out more about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and low-cost alternative for small and medium-size businesses to get an unbiased assessment of the health of their IT system. Powered by some of the leading remote monitoring and management (RMM) platforms available, and overseen by Progent's world-class group of IT professionals, ProSight Network Audits help you see how well the deployment of your core infrastructure assets adhere to industry leading practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver immediate ROI such as a cleaner Active Directory (AD) environment. Both also come with one year of state-of-the-art remote network monitoring and management (RMM). Benefits can include lower-cost network management, better compliance with government and industry security standards, higher utilization of network resources, quicker problem resolution, more dependable backup and restore, and less downtime. See more information about Progent's ProSight Network Audits IT infrastructure assessment.
The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is a low-cost service built around a brief phone discussion with a Progent information assurance expert. The fact-finding interview is intended to evaluate your organization's ability either to block or recover rapidly after an assault by a ransomware strain like Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you personally to gather information about your current security profile and backup/recovery platform, and Progent will then produce a written Basic Security and Best Practices Report document describing how you can apply industry best practices to build an efficient security and backup system that aligns with your business needs. For more information, refer to The ProSight Ransomware Preparedness Report Service.
Special Benefits of Working with Progent
As a Microsoft-certified Partner and a Microsoft Small Business Specialist, Progent is an acknowledged expert at the baseline network software and productivity programs used by most small and medium-size companies and local governments. As a Cisco-qualified partner, Progent also offers expertise for an ever more sophisticated collection of infrastructure products such as firewalls, routers and switches, voice-over-IP solutions, and wireless connectivity. In addition, Progent's
CISSP-Premier security consultants,
CISM-authorized security engineers, CISA-certified security audit consultants and GIAC-authorized information assurance experts can provide a company-wide perspective on system security and can assist with advanced security programs such as Security information and Event Management (SIEM) solutions to help companies meet industry standards and statutory requirements for network information security and reporting.
The breadth and size of Progent's consulting staff bring a unique array of benefits to organizations trying to maximize the productivity of their IT system within an affordable budget. These advantages include:
- Best Industry Practices
Progentís team of Microsoft and Cisco Premier Certified consultants average longer than a decade of hands-on professional experience, in the trenches of network support, executing a broad variety of IT tasks for an extensive array of businesses. Each Progent consultant shares a proven set of personal best practices which are combined into company-wide best practices training that Progent instills in its consulting staff. This means that you get not only world-class IT help, but also a consultant with proven methods for fixing real-world network problems quickly.
Find out more about Progent's best practices for network consulting.
- Granular Pricing Model
Progent's pricing policy is to charge for phone support and on-premises help per minute. Consequently, you are invoiced exclusively for received support. Progent does not demand a higher rate for off-hours or priority support, and Progent does not bill for travel time except for urgent support where on-site time is less than four hours. Also, Progent applies no service activation charge and asks no monthly commitment for support services provided during regular working hours. Many service firms impose large minimum payments or charge in increments of fifteen minutes or more. Progent's small billing granularity avoids major invoices for fast fixes. An additional benefit of by-the-minute billing is that clients will not be inclined to allow minor issues to fester until they become major problems.
Find out more details about Progent's value pricing for IT outsourcing.
- Full Reporting of Delivered Services
Progent has developed a comprehensive support reporting system that stores and formats complete documentation for all delivered services. Unlike many independent consultants or small service firms who offer scant documentation or details of tasks performed, each service provided by Progent is accompanied by comprehensive documentation. Each Progent consultant has access to the service reports given by every consultant to every client. The discipline of detailing and archiving service activity results in more effective service and eliminates a variety of typical misfortunes such as when a support customer is virtually held hostage to a consultant who refuses to release vital service information.
Learn more details about Progent's documentation of IT outsourcing services.
- Knowledge Transfer
Progent practices information transfer from Progent's support experts to clients. By teaching customers to deal with problems that are within their scope, Progent can concentrate on providing hard-to-find skills where Progent has little competition. Small businesses who work with freelance consultants or who employ internal support staffs gain when Progent passes on information about critical technology and proven processes to make their IT environments more reliable, protected, and efficient.
Find out more about Progent's knowledge transfer services.
Get in Touch with Progent
If your Pasadena, California business wants to contact Progent to find out about network outsourcing, consulting, or tech support services, call 800-993-9400 or see Contact Progent.
Immediate Remote Network Support
For immediate remote help, you can call Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).