Professional Remote Troubleshooting for Pasadena, California Computer Networks from Microsoft Certified Consultants
Small companies have typically been ignored by large IT support organizations. Some small businesses permit themselves to grow dangerously dependent on individual consultants or small consulting firms who don't have the bandwidth or broad skill sets to respond promptly or efficiently to network crises. Still other small companies turn to mass-market support providers staffed with personnel trained to provide by-the-numbers fixes for common issues but who do not have the experience and versatility to handle the variety of configurations and absence of standards that characterizes small business information networks.

Progent's time-tested approach to delivering affordable and successful technical service to small companies has made Progent one of the premier Microsoft-certified network service organizations in the industry. Progent has delivered online support to companies in every state in the country (See Progent's client testimonials).

Los Angeles Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Los Angeles Metro Area.

Onsite IT Consulting
Progent locations in Los Angeles Metro Area

City Address Phone Link
Beverly Hills 468 N Camden Dr, #200
Beverly Hills, CA 90210
United States
(424) 354-0123 Beverly Hills Network Support Services
Chatsworth 9410 Owensmouth Ave
Chatsworth, CA 91311
United States
(818) 707-5399 Chatsworth Network Support Services
Long Beach 3780 Kilroy Airport Way, Suite 200
Long Beach, CA 90806
United States
(562) 314-4498 Long Beach Network Support Services
Los Angeles 355 S Grand Ave, Suite 2450
Los Angeles, CA 90071
United States
(213) 784-4494 Los Angeles Network Support Services
Manhattan Beach 1500 Rosecrans Ave, Suite 500
Manhattan Beach, CA 90266
United States
(310) 421-4766 Manhattan Beach Network Support Services
Pasadena 1055 E Colorado Blvd, 5th Floor
Pasadena, CA 91106
United States
(626) 243-2233 Pasadena Network Support Services
Santa Monica 2425 Olympic Blvd, Suite 4000W
Santa Monica, CA 90404
United States
(424) 299-8822 Santa Monica Network Support Services
Sherman Oaks 15260 Ventura Blvd, Suite 1200
Sherman Oaks, CA 91403
United States
(818) 666-3781 Sherman Oaks Network Support Services
Valencia 27240 Turnberry Lane, Suite 200
Valencia, CA 91355
United States
(661) 483-2111 Valencia Network Support Services

For medium-size and enterprise companies, Progent can provide co-sourcing and project management support to reinforce the technical skills of your in-house IT service team. This can save money and minimize technical risks for major projects such as application design and development, business continuity planning, network security audits, office consolidations, or technology migrations and upgrades.

Progent can in addition provide the services of certified experts to assist your company to plan and execute a sensible cloud strategy.

Key Practice Areas Supported by Progent's Consultants for Business Networks in Pasadena, California
Progent's national group of certified support professionals offers assistance for virtually all aspects of information technology used by businesses of all sizes. Areas supported by Progent in Pasadena include:

Service Delivery Options for Pasadena, California Companies
Progent offers a selection of alternatives for providing small and midsize companies with affordable computer services for troubleshooting, system architecture, and network management outsourcing. Progent's model for providing IT support services is built on the Help Desk structure familiar to larger IT groups. Progent's Contact Center Support Mechanism ensures fast response, thorough activity records, consistent follow-through, and strict cost monitoring across a range of network support delivery modes that include online troubleshooting, in-person help, and top-tier consulting.

  • Remote Service
    Progentís Technical Response Center (TRC) offers urgent and routine online support for Windows, Linux, Apple OS X, and Cisco-powered systems in the United States and worldwide. Progent's certified service professionals can assist clients to troubleshoot and repair network problems without the cost or delay of on-premises support calls. The experience of Progent's IT engineers makes it possible to handle the majority of IT issues quickly. For the most complex problems, Progent's breadth of knowledge allows the support team to escalate troubleshooting tasks to advanced subject matter experts. Progent provides a convenient, web-based signup process for new clients to address urgent network problems and Progent charges by the minute with zero sign-up fees or minimums, so you pay only for the assistance you get. Specialists available remotely include Cisco-premier CCIE network engineers, Microsoft-Certified MCSE consultants, and CISSP-certified security engineers. Find out more details about Progent's remote computer troubleshooting expertise.

  • On-site Support
    Progent provides onsite technical support for registered customers in major metropolitan areas in the United States. Progent's onsite service personnel can operate in tandem with Progent's online service experts to give small and midsize companies the ideal combination: hands-on support technicians when you require them plus the remote help of Progent's seasoned staff of network engineers, security professionals, and business software programmers. The response time for on-site service visits is typically under one business day. There is no start-up or retainer fee for registering as a Progent client for on-premises support. Learn more concerning why to register for Progent's in-person network support services.

  • Help Desk
    Progent's Standard Help Desk Services provide smaller organizations an end-to-end service desk solution that handles all facets of online desktop support from initial requests through ticketing, screen sharing, status tracking, problem resolution, and management reports. Progent provides help desk services at a substantial discount from Progent's regular desktop service rates, and Progent can provide the option of fast on-demand escalation to subject matter experts to handle complex issues. To learn more, refer to Online Help Desk Services for Small Businesses.

  • Consulting Services
    Progent offers small and midsize companies affordable access to enterprise-class IT professionals who can deliver assistance with critical products and technologies including
  • Microsoft Windows Server 2019 migration consulting, Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Windows Server expertise, Cisco network infrastructure, network security engineering, high availability it system design, virtualization strategies, plus configuration, customization and support for small business software such as financials, operations, management reporting, CRM, and office productivity software. Progent can help with short-term projects including site relocations and massive software migrations, extended projects such as management reporting software programming and customization, database application development and DBA support, and web development, continuing services including Microsoft System Center 2012 Operations Manager (SCOM 2012) expertise and SCOM 2016 consulting services for network monitoring and network management, or emergency response like data restoration and virus cleanup.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting service provides complete hosting for the entirety of a small or midsize organization's servers in an environment that not only delivers the top degree of availability and expandability but that is in addition easy for customers to transfer to another support provider or to bring in-house if your business situation calls for it. Progent's Private Cloud hosting service is structured around tested virtual server technologies that permit companies with mixed environments to save significantly on the costs of hardware, infrastructure support, and network management while achieving enterprise-class dependability and an unparalleled degree of vendor alternatives. Unlike conventional SaaS hosting models, Progent's Private Cloud Hosting Service encompasses all server-based software in a single centrally administered solution, can support the mixed- platform and loosely standardized environments typical of smaller businesses, and keeps ownership of the software licenses in the customer's hands so that moving to a different virtual host is quick, safe, and inexpensive. This eliminates becoming a prisoner of a specific hosting service while still providing all the cost savings associated with ASP and SaaS hosting alternatives.

  • Hybrid Cloud Planning and Integration Consulting Services
    Progent can provide advanced online support to help organizations of any size connect their IT infrastructure with popular public clouds including Microsoft Azure and Amazon Web Services (AWS). Progent can assist your it team to plan and manage cost-effective ecosystems that can include Windows and Linux systems and applications in either cloud-based solutions or in hybrid network models that combine local IT assets as well as cloud services. To assist you to incorporate cloud services with physical datacenters, Progent offers a range of public cloud migration services that include Office 365 Exchange Online integration solutions with on-premises installations of Exchange, Azure design and deployment services, Amazon AWS cloud integration, Amazon Web Marketing Service development and debugging, and Google Cloud Platform planning and integration consulting. Progent has more than 20 years of background providing high-level consulting support online, and Progent can help you successfully carry out your cloud migration initiatives on schedule and within your budget.
Progent's Fixed-price Managed Services for Remote IT Management
Progent's affordable ProSight portfolio of managed services is intended to provide small and mid-size organizations with enterprise-class support and cutting-edge technology for all aspects of information assurance and compliance. Managed services offered by Progent include:
  • ProSight Active Security Monitoring: Next Generation Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection service that utilizes next generation behavior-based machine learning tools to defend endpoint devices as well as physical and virtual servers against modern malware attacks like ransomware and file-less exploits, which easily evade legacy signature-based anti-virus products. ProSight ASM safeguards local and cloud-based resources and offers a unified platform to automate the entire malware attack progression including blocking, identification, containment, remediation, and forensics. Top features include one-click rollback using Windows Volume Shadow Copy Service and real-time network-wide immunization against newly discovered attacks. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection (ESP): Unified Endpoint Protection
    ProSight Enhanced Security Protection services deliver ultra-affordable in-depth protection for physical servers and VMs, workstations, mobile devices, and Microsoft Exchange. ProSight ESP uses adaptive security and modern behavior analysis for continuously monitoring and reacting to security assaults from all attack vectors. ProSight ESP delivers firewall protection, penetration alarms, device management, and web filtering through cutting-edge technologies incorporated within a single agent accessible from a unified console. Progent's data protection and virtualization consultants can help you to design and configure a ProSight ESP environment that meets your organization's specific requirements and that helps you demonstrate compliance with legal and industry information security regulations. Progent will help you specify and configure policies that ProSight ESP will enforce, and Progent will monitor your network and react to alerts that call for immediate action. Progent can also assist your company to install and test a backup and disaster recovery system such as ProSight Data Protection Services (DPS) so you can recover quickly from a potentially disastrous security attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Exchange email filtering.

  • ProSight DPS: Managed Cloud Backup
    ProSight Data Protection Services from Progent provide small and medium-sized organizations an affordable end-to-end solution for reliable backup/disaster recovery. For a fixed monthly price, ProSight DPS automates and monitors your backup activities and allows rapid restoration of critical data, applications and VMs that have become unavailable or corrupted due to component breakdowns, software glitches, disasters, human mistakes, or malware attacks such as ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, apps, system images, as well as Hyper-V and VMware images/. Critical data can be backed up on the cloud, to an on-promises storage device, or to both. Progent's BDR consultants can provide world-class support to set up ProSight Data Protection Services to to comply with regulatory requirements like HIPAA, FINRA, and PCI and, whenever needed, can help you to restore your critical information. Learn more about ProSight Data Protection Services Managed Backup.

  • ProSight WAN Watch: Infrastructure Management
    ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and inexpensive for smaller organizations to map, monitor, enhance and debug their networking hardware like routers, firewalls, and access points as well as servers, client computers and other devices. Using state-of-the-art RMM technology, WAN Watch makes sure that network diagrams are always current, copies and displays the configuration information of virtually all devices connected to your network, tracks performance, and sends notices when potential issues are detected. By automating tedious management processes, WAN Watch can cut hours off common tasks like network mapping, reconfiguring your network, locating devices that require critical updates, or resolving performance problems. Find out more details about ProSight WAN Watch infrastructure monitoring and management consulting.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email security solution that uses the technology of top data security companies to deliver centralized control and comprehensive security for all your email traffic. The hybrid structure of Progent's Email Guard combines a Cloud Protection Layer with a local gateway device to provide complete protection against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. ProSight Email Guard's cloud filter serves as a preliminary barricade and keeps the vast majority of threats from making it to your network firewall. This decreases your exposure to external attacks and conserves network bandwidth and storage space. ProSight Email Guard's on-premises security gateway device provides a further level of inspection for incoming email. For outbound email, the on-premises gateway offers anti-virus and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The on-premises gateway can also assist Microsoft Exchange Server to monitor and safeguard internal email that stays within your security perimeter. Find out more about Progent's Email Guard spam filtering, virus blocking, email content filtering and data leakage protection.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progentís server and desktop remote monitoring service that incorporates state-of-the-art remote monitoring and management technology to help keep your IT system operating efficiently by checking the state of critical computers that power your information system. When ProSight LAN Watch uncovers a problem, an alarm is sent immediately to your specified IT management staff and your Progent engineering consultant so any potential problems can be resolved before they can disrupt your network Learn more about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and applications hosted in a protected Tier III data center on a fast virtual host configured and maintained by Progent's network support professionals. Under the ProSight Virtual Hosting service model, the client retains ownership of the data, the OS software, and the apps. Because the environment is virtualized, it can be ported easily to an alternate hosting environment without requiring a time-consuming and technically risky configuration procedure. With ProSight Virtual Hosting, you are not locked into a single hosting provider. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, maintain, retrieve and protect information related to your network infrastructure, procedures, applications, and services. You can instantly locate passwords or IP addresses and be warned about impending expirations of SSL certificates ,domains or warranties. By updating and organizing your IT infrastructure documentation, you can eliminate up to half of time spent looking for vital information about your IT network. ProSight IT Asset Management includes a common repository for holding and sharing all documents related to managing your business network like recommended procedures and How-To's. ProSight IT Asset Management also offers advanced automation for gathering and relating IT information. Whether youíre planning improvements, performing maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the data you require the instant you need it. Find out more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and affordable alternative for small and mid-size organizations to obtain an unbiased evaluation of the overall health of their IT system. Based on some of the leading remote monitoring and management platforms in the industry, and overseen by Progent's world-class group of IT experts, ProSight Network Audits help you see how closely the deployment of your essential network devices conform to industry best practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver immediate ROI like a cleaner Active Directory (AD) system. Both versions also come with a year of cutting-edge remote network monitoring and management (RMM). Advantages can include simpler management, better compliance with information security regulations, more efficient utilization of network assets, quicker troubleshooting, more reliable backup and restore, and less downtime. Read more information about ProSight Network Audits IT infrastructure review.

Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is an affordable service built around a phone interview with a Progent backup/recovery consultant. The interview is designed to assess your company's ability either to block or recover rapidly after an attack by a ransomware strain like Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you directly to collect information about your existing security profile and backup/recovery system, and Progent will then produce a written Basic Security and Best Practices Report document describing how you can follow industry best practices to create a cost-effective AV and backup/recovery system that aligns with your company's requirements. For details, visit The ProSight Ransomware Preparedness Report Service.

Unique Benefits of Teaming with Progent
As a Microsoft-certified Partner and a Microsoft Small Business Specialist, Progent is an acknowledged expert at the baseline system software and office productivity programs used by most small and medium-size companies and local governments. As a Cisco-authorized partner, Progent also offers expertise for an increasingly sophisticated array of infrastructure products including firewalls, routers and switches, VoIP solutions, and wireless networking. In addition, Progent's CISSP-Premier cybersecurity experts, CISM-qualified security professionals, CISA-qualified security audit consultants and GIAC-certified information assurance experts offer a company-wide view of system protection and can help with advanced security programs like Security information and Event Management (SIEM) solutions to help companies meet business standards and statutory requirements for IT data security and incident reporting.

The scope and size of Progent's consulting staff bring a unique set of benefits to companies trying to maximize the business value of their IT network within an affordable budget. These advantages include:

  • Best Practices
    Progentís team of Microsoft and Cisco Premier experts average more than a decade of hands-on professional background, at the forefront of IT support, executing a wide variety of IT projects for a large array of businesses. Every Progent support professional shares a refined set of personal best practices which are incorporated into company-wide best practices training that Progent instills in its consulting staff. This means that you get not just world-class technical skills, but also a consultant with field-tested methods for resolving actual network problems quickly. Read additional information concerning Progent's best practices for network consulting.

  • Value Pricing Structure
    Progent's pricing model is to bill for phone support and on-site help per minute. Consequently, you are invoiced just for delivered support. Progent does not demand a more expensive rate for off-hours or urgent support, and Progent does not bill for travel except for urgent calls where on-site work is less than 4 hours. In addition, Progent imposes no sign-up charge and requires no monthly commitment for services delivered during regular business hours. Many service organizations demand substantial minimum fees or bill in increments of fifteen minutes or more. Progent's small pricing granularity does away with big invoices for quick fixes. An additional benefit of granular billing is that you won't be tempted to allow simple problems to fester until they grow into big ones. Learn additional information about Progent's value pricing for IT outsourcing.

  • Complete Documentation of Network Support
    Progent has developed a comprehensive support reporting system that stores and formats complete documentation for all billed services. Unlike some freelance consultants or local service organizations who provide minimal documentation or specifics of tasks performed, every service provided by Progent is accompanied by comprehensive documentation. Every Progent staff member has use of the support documentation given by every staff member to each customer. The practice of documenting and organizing service records allows more effective support and eliminates a variety of common misfortunes such as when a service customer is effectively held captive to a consultant who refuses to let go of the keys to the kingdom. Read additional information about Progent's documentation of IT outsourcing services.

  • Information Transfer
    Progent practices knowledge transfer from Progent's consultants to customers. By educating clients to handle technical issues that are within their comfort zone, Progent is able to concentrate on delivering high-value skills where Progent has few competitors. Small businesses who utilize independent consultants or who maintain internal support personnel gain when Progent passes on information about new technology and proven methodologies to make their networks more robust, protected, and productive. Find out more details concerning Progent's knowledge transfer services.

How to Contact Progent
In case your Pasadena, California business needs to get in touch with Progent to ask about IT outsourcing, consulting, or tech support, call 800-993-9400 or visit Contact Progent.

Immediate Online Network Support
For fast remote technical support, you can call Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).

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