Los Angeles Metro Contact Information:
Progent offers consulting services and onsite technical support throughout the Los Angeles Metro Area including Orange County.
Progent locations in the Los Angeles Metro Area
||3333 Michelson Drive
Irvine, California, 92612
|Sales Phone: 657-999-1717
Link: Anaheim Network Support Services
|Beverly Hills, CA
||468 N Camden Dr
Beverly Hills, California, 90210
|Sales Phone: 424-354-0123
Link: Beverly Hills Network Support Services
||2102 Business Center Dr
Irvine, California, 92612
|Sales Phone: 562-583-3336
Link: Irvine Network Support Services
|Long Beach, CA
||3780 Kilroy Airport Way
Long Beach, California, 90806
|Sales Phone: 562-314-4498
Link: Long Beach Network Support Services
|Los Angeles, CA
||355 S Grand Ave
Los Angeles, California, 90071
|Sales Phone: 213-784-4494
Link: Los Angeles Network Support Services
|Manhattan Beach, CA
||1500 Rosecrans Ave
Manhattan Beach, California, 90266
|Sales Phone: 310-421-4766
Link: Manhattan Beach Network Support Services
|Mission Viejo, CA
||27201 Puerta Real
Mission Viejo, California, 92691
|Sales Phone: 949-429-4589
Link: Mission Viejo Network Support Services
||Ontario Airport Center
337 N. Vineyard Avenue
Ontario, California, 91764
|Sales Phone: 909-687-2199
Link: Ontario Network Support Services
||1055 E Colorado Blvd
Pasadena, California, 91106
|Sales Phone: 626-243-2233
Link: Pasadena Network Support Services
|Santa Monica, CA
||2425 Olympic Blvd
Santa Monica, California, 90404
|Sales Phone: 424-299-8822
Link: Santa Monica Network Support Services
|Sherman Oaks, CA
||15260 Ventura Blvd
Sherman Oaks, California, 91403
|Sales Phone: 818-666-3781
Link: Sherman Oaks Network Support Services
Professional Remote Help for Pasadena, California Small Business Computers from World-class Engineers
Small companies have typically been overlooked by major network support organizations. Many small businesses permit themselves to grow excessively dependent on individual consultants or small consulting organizations who don't have the size or broad skill sets to respond quickly or effectively to network emergencies. Still other small businesses resort to giant support firms that employ technicians taught to provide standardized fixes for common issues but who do not have the experience and versatility to handle the variety of environments and lack of standardization typical of small business IT networks.
Progent's time-tested methodology for delivering affordable and successful technical support to small businesses has made Progent among the top Microsoft-certified IT consulting firms in the industry. Progent has provided online support to businesses in every state in the country (See Progent's customer testimonials).
For medium-size and enterprise companies, Progent offers co-sourcing and project management services to add to the technical skills of your internal network support group. This can save money and help meet schedules for major IT initiatives like software design and development, disaster recovery planning and testing, security evaluations, merging datacenters, or software migrations.
Progent can also offer the services of accredited consultants to help your business to design and implement a sensible cloud computing strategy.
Key Products and Technologies Serviced by Progent for Business Networks in Pasadena, California
Progent offers the support of certified consultants for all aspects of business network technology deployed in small and midsize organizations. Products and technologies serviced by Progent's consultants include:
Support Delivery Alternatives for Pasadena, California Businesses
Progent has a selection of options for providing small businesses with cost-effective IT services for troubleshooting, consulting, hosting services, and IT management. Progent's model for delivering IT support services is based on the Help Desk structure common to big IT support organizations. Progent's Helpdesk Support Mechanism ensures fast response, comprehensive activity documentation, dependable follow-up, and strict expense control across a range of IT support delivery options that include online repairs, on-premises help, high-end consulting, as well as server and application hosting.
Progent's Flat-rate Managed Services for Outsourcing IT Monitoring and Management
- Remote Support
Progentís Technical Response Center offers emergency and scheduled online service for Microsoft Windows, Linux, Apple OS X, and Cisco-based systems in the United States and globally. Progent's seasoned service professionals can help clients to analyze and repair hardware and software issues without the expense or delay of on-premises service visits. The experience of Progent's network consultants allows them to resolve the majority of network problems quickly. For the toughest problems, Progent's depth of expertise makes it possible to escalate support calls to world-class specialists. Progent offers a convenient, web-based signup process for new clients to address emergency network problems and Progent bills per minute with zero sign-up charges or minimums, so you pay only for the assistance you receive. Experts available remotely include Cisco-qualified CCIEs, Microsoft-qualified MCSEs, and CISA-certified security professionals. Find out more information concerning Progent's remote network troubleshooting services.
- On-site Support
Progent offers onsite technical support for registered clients in major metropolitan areas in the United States. Progent's on-site support technicians can operate in conjunction with Progent's remote service engineers to deliver small and midsize businesses the optimal solution: on-premises support professionals when you need them as well as the on-line expertise of Progent's seasoned team of IT consultants, security specialists, and business application programmers. The wait time for on-site service calls is usually under 24 hours. There is no start-up or retainer fee for becoming a Progent client for on-premises service. Find out more about why to sign up for Progent's onsite network service.
- Phone Support
Progent's Helpdesk Services are designed for all companies who need fast and reliable access to a professional Help Desk Call Center with effective telephone support, online troubleshooting tools, and sufficient technical depth for full problem escalation. Since small and midsize businesses typically have tight information technology funds and can provide little management attention for dealing with network support, Progent's Contact Center Services could be the most cost-effective option to ensure that business information systems are always up and running. Read more details concerning Progent's Help Desk Call Center services.
- IT Consulting Services
Progent offers small companies affordable access to enterprise-class IT professionals who can deliver help with vital technologies including
- Windows Server 2019 migration services, Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Windows Server and application support, Cisco network design, network security engineering, fault tolerant it system design, virtualization solutions, plus configuration, programming and training for business applications such as accounting, ERP, reporting, sales automation, and productivity suites. Progent can provide assistance with one-time projects including office relocations and major software migrations, longer term initiatives such as management information software programming and support, database application programming and administration services, and web design, continuing services including System Center 2012 Operations Manager (SCOM 2012) support and Operations Manager 2016 consulting services for network health monitoring and network management, or urgent services like disaster recovery and malware removal.
- Application Server Hosting
Progent can host vital applications like Microsoft Exchange Server and Microsoft SQL in order to provide small and midsize companies with higher degrees of dependability, security, and performance than is feasible with the type of on-site data center that is achievable for the majority of small and midsize companies. Since Progent utilizes the same data centers that host the gear of many of the planet's biggest IT organizations, Progent can save you the investment in creating and maintaining the systems needed for enterprise-class environmental control, electrical backup, and redundant Internet connectivity. For hosted applications, Progent can also see to it that patches and service packs remain updated, protection and efficiency is constantly tracked, and systems are regularly backed up and ready for full and prompt restoration. Learn more about Progent's hosting services for Microsoft Exchange Server and other mission-critical applications.
- Private Cloud Hosting Services
Progent's Private Cloud hosting service provides comprehensive hosting services for all of a small or midsize company's servers in a setting that not only delivers the top degree of availability and extensibility but that is also simple for clients to transfer to another service firm or to move internally whenever your business situation calls for it. Progent's Private Cloud hosting is based on mature virtual server techniques that allow small businesses with mixed networks to benefit significantly on the costs of hardware, infrastructure support, and IT management while achieving world-class reliability and an unprecedented level of vendor options. In contrast to ordinary Software as a Service hosting models, Progent's Private Cloud Hosting covers all server-based software in one centrally managed solution, can support the multi- OS and non- standardized environments common with smaller businesses, and keeps ownership of the software licenses in the client's hands so that migrating to a different virtual host is quick, safe, and inexpensive. This eliminates ending up a prisoner of a single hosting service while still providing all the savings related to ASP and SaaS hosting services.
- Hybrid Cloud Migration Consulting
Progent can provide expert remote support services to help companies of any size connect their IT infrastructure with leading public cloud platforms including Microsoft Azure and Amazon Web Services (AWS). Progent can help you to plan and manage hybrid ecosystems that can include Windows and Linux systems and applications in either cloud-only systems or in hybrid topologies that utilize local IT assets as well as public cloud services. To help you to incorporate public clouds with physical datacenters, Progent offers a variety of public cloud migration support services such as Office 365 Exchange Online integration with on-premises Exchange deployments, Microsoft Azure design and integration consulting, Amazon Web Services cloud migration, and Amazon Web Marketing Service programming and debugging. Progent has over 15 years of background providing advanced consulting services remotely, and Progent can help you complete your cloud migration initiatives quickly and within your budget.
Progent's low-cost ProSight portfolio of managed services is intended to provide small and mid-size organizations with enterprise-class support and state-of-the-art technology for all aspects of information assurance. ProSight managed services available from Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Next Generation Endpoint Protection and Ransomware Recovery
ProSight Active Security Monitoring is an endpoint protection solution that incorporates next generation behavior machine learning tools to guard endpoints as well as servers and VMs against modern malware attacks like ransomware and email phishing, which routinely escape legacy signature-based anti-virus tools. ProSight Active Security Monitoring safeguards on-premises and cloud resources and provides a single platform to address the complete threat progression including filtering, identification, containment, cleanup, and forensics. Key capabilities include one-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against new attacks. Read more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Unified Physical and Virtual Endpoint Protection
Progent's ProSight Enhanced Security Protection (ESP) managed services deliver affordable in-depth security for physical servers and virtual machines, workstations, smartphones, and Exchange Server. ProSight ESP uses adaptive security and modern behavior analysis for round-the-clock monitoring and responding to cyber threats from all vectors. ProSight ESP offers two-way firewall protection, intrusion alerts, endpoint control, and web filtering through cutting-edge tools packaged within one agent managed from a unified console. Progent's data protection and virtualization experts can help your business to design and implement a ProSight ESP environment that addresses your organization's unique requirements and that allows you prove compliance with government and industry data security regulations. Progent will help you define and implement policies that ProSight ESP will manage, and Progent will monitor your network and react to alarms that call for immediate attention. Progent can also assist your company to set up and test a backup and restore solution like ProSight Data Protection Services (DPS) so you can get back in business quickly from a potentially disastrous cyber attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Exchange email filtering.
- ProSight Data Protection Services: Managed Cloud Backup
ProSight Data Protection Services from Progent provide small and medium-sized businesses an affordable end-to-end solution for reliable backup/disaster recovery. For a low monthly price, ProSight Data Protection Services automates and monitors your backup processes and enables fast restoration of critical data, apps and virtual machines that have become unavailable or damaged as a result of hardware breakdowns, software glitches, natural disasters, human mistakes, or malicious attacks like ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, apps, system images/, as well as Hyper-V and VMware virtual machine images/. Critical data can be backed up on the cloud, to a local device, or mirrored to both. Progent's cloud backup consultants can provide advanced expertise to configure ProSight DPS to be compliant with government and industry regulatory standards such as HIPPA, FINRA, PCI and Safe Harbor and, whenever necessary, can assist you to restore your business-critical data. Learn more about ProSight Data Protection Services Managed Cloud Backup.
- ProSight WAN Watch: Infrastructure Management
ProSight WAN Watch is an infrastructure management service that makes it easy and affordable for smaller businesses to diagram, monitor, optimize and debug their networking hardware like switches, firewalls, and wireless controllers plus servers, printers, client computers and other networked devices. Incorporating state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch makes sure that infrastructure topology diagrams are always updated, copies and displays the configuration of virtually all devices connected to your network, monitors performance, and sends alerts when potential issues are detected. By automating tedious management activities, ProSight WAN Watch can cut hours off ordinary tasks like making network diagrams, expanding your network, finding devices that require important updates, or isolating performance bottlenecks. Learn more details about ProSight WAN Watch network infrastructure monitoring and management consulting.
- ProSight Email Guard: Spam Filtering, Data Leakage Protection and Email Encryption
ProSight Email Guard is Progent's email security platform that incorporates the services and infrastructure of top data security companies to deliver centralized control and comprehensive security for all your inbound and outbound email. The hybrid architecture of Progent's Email Guard managed service combines a Cloud Protection Layer with a local gateway appliance to offer complete defense against spam, viruses, Dos Attacks, DHAs, and other email-borne malware. ProSight Email Guard's Cloud Protection Layer serves as a preliminary barricade and blocks most threats from making it to your network firewall. This reduces your exposure to external threats and conserves network bandwidth and storage space. ProSight Email Guard's onsite gateway appliance adds a further layer of inspection for inbound email. For outbound email, the local security gateway provides AV and anti-spam filtering, protection against data leaks, and encryption. The on-premises gateway can also help Microsoft Exchange Server to monitor and safeguard internal email that originates and ends within your corporate firewall. Find out more about Progent's Email Guard spam filtering, virus defense, email content filtering and data leakage prevention.
- ProSight LAN Watch: Server and Endpoint Monitoring and Management
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that uses state-of-the-art remote monitoring and management (RMM) techniques to keep your IT system running efficiently by checking the health of vital assets that drive your business network. When ProSight LAN Watch detects a problem, an alert is sent automatically to your specified IT staff and your assigned Progent engineering consultant so that any looming problems can be resolved before they can impact productivity Find out more about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small business can have its critical servers and applications hosted in a secure fault tolerant data center on a fast virtual machine host set up and maintained by Progent's network support professionals. Under the ProSight Virtual Hosting service model, the customer owns the data, the operating system platforms, and the apps. Because the environment is virtualized, it can be ported easily to a different hosting solution without a time-consuming and difficult configuration procedure. With ProSight Virtual Hosting, your business is not tied a single hosting service. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, maintain, retrieve and protect data about your network infrastructure, procedures, business apps, and services. You can quickly locate passwords or serial numbers and be alerted automatically about impending expirations of SSLs or warranties. By cleaning up and managing your network documentation, you can eliminate up to half of time wasted looking for critical information about your IT network. ProSight IT Asset Management includes a common repository for storing and collaborating on all documents required for managing your business network such as standard operating procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for collecting and associating IT information. Whether youíre planning improvements, performing maintenance, or responding to a crisis, ProSight IT Asset Management gets you the knowledge you require when you need it. Find out more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and affordable alternative for small and medium-size organizations to obtain an objective assessment of the health of their IT system. Powered by a selection of the leading remote monitoring and management tools available, and supervised by Progent's certified group of information technology professionals, ProSight Network Audits show you how closely the configuration of your core infrastructure devices conform to industry best practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and deliver immediate ROI like a cleaner Active Directory (AD) system. Both also include one year of state-of-the-art remote network monitoring and management (RMM). Benefits can include lower-cost network management, improved compliance with information security regulations, more efficient utilization of IT resources, faster problem resolution, more reliable backup and restore, and less downtime. Read more about Progent's ProSight Network Audits IT infrastructure review.
The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is a low-cost service centered on a brief discussion with a Progent information assurance expert. The interview is intended to help assess your company's preparedness to block or recover quickly following an assault by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you directly to collect information concerning your current AV defense and backup platform, and Progent will then deliver a custom Basic Security and Best Practices Report detailing how you can apply industry best practices to build a cost-effective security and backup system that meets your company's needs. For details, refer to Progent's ProSight Ransomware Preparedness Report Service.
Unique Advantages of Working with Progent
As a Microsoft-certified Partner and Small Business Specialist, Progent is an acknowledged expert at the fundamental system software and productivity applications important to most small and mid-size companies and local governments. As a Cisco-authorized partner, Progent also offers expertise for an ever more sophisticated array of infrastructure technologies such as firewalls, switches, routers, voice-over-IP solutions, and wireless networking. In addition, Progent's
CISSP-certified security consultants,
CISM-certified security professionals, CISA-certified security audit specialists and GIAC-certified information assurance experts can provide a business-wide perspective on system protection and can help with advanced security projects like Security information and Event Management (SIEM) solutions to help enterprises comply with industry standards and government requirements for network information protection and incident reporting.
The breadth and depth of Progent's engineering team bring a unique array of advantages to organizations wishing to maximize the business value of their IT network within a reasonable budget. These advantages include:
- Best Practices
Progentís team of Microsoft and Cisco certified consultants average longer than ten years of hands-on professional background, at the front lines of network support, performing a broad variety of IT projects for an extensive mix of businesses. Each Progent support professional shares a refined set of personal best practices which are combined into shared best practices training that Progent instills in its consulting personnel. This ensures that you get not only world-class IT skills, but also a consultant with proven approaches for resolving actual network problems rapidly.
Find out more details about Progent's best practices for network consulting.
- Efficient Pricing Model
Progent's pricing policy is to charge for phone service and in-person help per minute. As a result, you are billed just for received services. Progent does not demand a higher rate for off-hours or urgent support, and Progent does not bill for travel time except for urgent calls where on-site time is less than four hours. In addition, Progent applies no startup fee and asks no retainer for support services delivered during regular business hours. Many support organizations demand large minimum fees or bill in increments of fifteen minutes or longer. Progent's small pricing granularity eliminates big invoices for quick solutions. An additional benefit of granular invoicing is that you will be less tempted to allow incipient problems to fester until they grow into big problems.
Learn more details about Progent's value pricing for IT outsourcing.
- Comprehensive Reporting of IT Support
Progent has developed a comprehensive support reporting system that stores and formats detailed documentation for all delivered services. Unlike many independent consultants or local support firms who provide scant documentation or specifics of services done, each service provided by Progent is tracked by full documentation. Each Progent consultant has use of the support reports given by every staff member to every customer. The practice of documenting and archiving support records allows more effective support and eliminates a variety of typical misfortunes such as when a support customer is virtually held hostage to a consultant who refuses to release vital service information.
Learn additional information concerning Progent's documentation of IT outsourcing services.
- Information Transfer
Progent practices information transfer from Progent's consultants to customers. By teaching customers to resolve technical issues that are within their scope, Progent can concentrate on offering high-value services where Progent faces little competition. Small companies who utilize freelance consultants or who employ in-house support personnel gain when Progent passes on information about critical technology and proven processes to make their networks more reliable, protected, and efficient.
Find out more concerning Progent's knowledge transfer services.
How to Contact Progent
If your Pasadena, California company wants to contact Progent to find out about IT outsourcing, consulting, or tech support services, phone 800-993-9400 or visit Contact Progent.
Fast Online Technical Assistance
For immediate remote help, you can contact Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).