Quick, Affordable Remote Network Support for Pasadena, California Small Businesses
For more than two decades, Progent has specialized in providing world-quality computer support services to customers with small-business IT budgets. Progent has built a unique support solution that includes a low-overhead, tightly connected virtual office network, sophisticated online troubleshooting technology, a large pool of engineers accredited in a broad range of technical practice areas, a Call Center operational structure that promotes responsiveness and guarantees follow-through, a global team of on-line service professionals, on-site service dispatching for the majority of most zip codes in the United States, and a corporate culture focused on fixing technical issues in the least time and at the lowest cost to customers.
Los Angeles Metro Contact Information:
Progent offers consulting services and onsite technical support throughout the Los Angeles Metro Area including Orange County.
Progent locations in the Los Angeles Metro Area
||3333 Michelson Drive
|Sales Phone: 657-999-1717
Link: Anaheim Network Support Services
||468 N Camden Dr
Beverly Hills, 90210
|Sales Phone: 424-354-0123
Link: Beverly Hills Network Support Services
||2102 Business Center Dr
|Sales Phone: 949-447-5557
Link: Irvine Network Support Services
||3780 Kilroy Airport Way
Long Beach, 90806
|Sales Phone: 562-314-4498
Link: Long Beach Network Support Services
||355 S Grand Ave
Los Angeles, 90071
|Sales Phone: 213-784-4494
Link: Los Angeles Network Support Services
||1500 Rosecrans Ave
Manhattan Beach, 90266
|Sales Phone: 310-421-4766
Link: Manhattan Beach Network Support Services
||27201 Puerta Real
Mission Viejo, 92691
|Sales Phone: 949-429-4589
Link: Mission Viejo Network Support Services
||Ontario Airport Center
337 N. Vineyard Avenue
|Sales Phone: 909-687-2199
Link: Ontario Network Support Services
||1055 E Colorado Blvd
|Sales Phone: 626-243-2233
Link: Pasadena Network Support Services
||2425 Olympic Blvd
Santa Monica, 90404
|Sales Phone: 424-299-8822
Link: Santa Monica Network Support Services
||15260 Ventura Blvd
Sherman Oaks, 91403
|Sales Phone: 818-666-3781
Link: Sherman Oaks Network Support Services
For medium-size and enterprise companies, Progent offers co-sourcing support to supplement the technical skills of your in-house IT service group. This can reduce expenses and help meet schedules for major IT initiatives such as application programming, disaster recover/business continuity planning and testing, security evaluations, office consolidations, or software migrations.
Progent can also provide the services of certified experts to assist your company to plan and execute your cloud strategy.
Key Technical Areas Serviced by Progent for Office Networks in Pasadena, California
Progent's group of world-class engineers offers assistance for all facets of information technology deployed by businesses of any size. Practice areas supported by Progent in and around Pasadena include:
Support Delivery Options Available for Pasadena, California Businesses
Progent has a selection of options for providing small and midsize businesses with affordable IT services for troubleshooting, consulting, hosting services, and network management outsourcing. Progent's paradigm for delivering IT support is based on the Call Center structure familiar to larger IT support groups. Progent's Help Desk Call Center Support Model promotes rapid response, comprehensive service documentation, consistent follow-through, and tight expense control across an array of IT support delivery alternatives that include online repairs, onsite support, top-level consulting, plus server and application hosting.
Progent's Flat-rate Managed Services for Outsourcing IT Monitoring and Management
- Remote Support
Progentís Technical Response Center provides urgent and scheduled remote assistance for Windows, Linux, Apple OS X, and Cisco-powered environments in the U.S. and worldwide. Progent's seasoned service professionals can help customers to analyze and fix hardware and software issues without the expense or time loss of travel for onsite support calls. The background of Progent's network engineers makes it possible to handle most IT problems quickly. For the most challenging issues, Progent's breadth of knowledge allows the support team to escalate troubleshooting tasks to world-class subject matter experts. Progent offers a convenient, web-accessible registration process for new clients to accommodate urgent situations and Progent bills per minute with no startup fees or minimums, so you pay only for the assistance you get. Experts you can access remotely include Cisco-certified CCIE network engineers, Microsoft-Premier MCSEs, and CISSP-certified security engineers. Learn more details about Progent's remote network support expertise.
- Onsite Support
Progent provides on-site computer support for registered clients in larger cities in the United States. Progent's onsite support technicians can operate in tandem with Progent's online service experts to give small and midsize businesses the best of both worlds: onsite support technicians when you require them as well as the remote expertise of Progent's seasoned staff of network consultants, security professionals, and business application programmers. The wait time for on-site service visits is typically under one business day. There is no sign-up or retainer fee for becoming a Progent customer for onsite support. Learn more about how to register for Progent's onsite computer service.
- Help Desk
Progent's Contact Center Services are intended for small and midsize businesses who require fast and reliable support from a professional Help Desk Call Center with effective telephone assistance, online troubleshooting capability, and enough technical depth for full problem escalation. Because small and midsize companies typically are constrained by limited IT budgets and can provide scant management bandwidth for dealing with IT support, Progent's Helpdesk Outsourcing Services can be the most efficient option to ensure that small business computer networks stay up and running. Learn more details about Progent's Helpdesk outsourcing services.
- Consulting Services
Progent offers small and midsize companies affordable availability of world-class consultants who can provide help with critical technologies including
- Windows Server 2019 migration consulting, Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Windows Server expertise, Cisco network design, network protection engineering, fault tolerant network consulting, virtual server strategies, plus configuration, programming and training for business applications including financials, ERP, reporting, CRM, and office productivity suites. Progent can help with one-shot projects including site moves and massive software upgrades, extended initiatives like management reporting application development and customization, database software programming and DBA support, and web design, continuing support including System Center 2012 Operations Manager (SCOM 2012) expertise and SCOM 2016 consulting services for network health monitoring and system management, or urgent services such as disaster recovery and virus cleanup.
- Application Server Hosting
Progent can host critical business applications such as Exchange and Microsoft SQL Server to provide small and midsize companies with higher degrees of reliability, protection, and performance than is possible with the class of internal data center that is realistically affordable for the majority of small companies. Because Progent uses the same data centers that support the gear of some of the planet's largest IT organizations, Progent can eliminate the cost of creating and managing the systems needed for world-class cooling, power failover, and uninterruptible Internet connectivity. For hosted application servers, Progent can also make sure that upgrades and service packs remain current, security and performance is constantly monitored, and systems are consistently backed up and ready for complete and rapid restoration. Find out more concerning Progent's hosting services for Exchange and other mission-critical applications.
- Private Cloud Hosting
Progent's Private Cloud hosting service offers full hosting services for the entirety of a small company's servers in a setting that not only provides the highest degree of availability and expandability but that is in addition easy for customers to migrate to another service firm or to bring in-house if your circumstance warrants it. Progent's Private Cloud hosting service is founded on tested virtualization techniques that allow businesses with mixed environments to benefit dramatically on the costs of hardware, infrastructure support, and IT administration while achieving enterprise-class dependability and an unparalleled level of vendor independence. Unlike ordinary SaaS hosting offerings, Progent's Private Cloud Hosting Service encompasses all server-centric applications in one centrally managed solution, can support the mixed- OS and loosely standardized environments typical of small companies, and keeps ownership of the software licenses in the client's possession so that moving to a new virtualized system is quick, safe, and affordable. This eliminates ending up a captive to a single hosting provider while still offering all the savings associated with ASP and SaaS hosting services.
- Hybrid Cloud Planning and Integration Support
Progent can provide expert online consulting services to help businesses of any size integrate their networks with leading public clouds including Azure and Amazon Web Services (AWS). Progent can help you to plan and administer cost-effective ecosystems that can include Windows and Linux systems and applications in either cloud-based systems or in hybrid architectures that combine physical resources as well as public cloud services. To help you to integrate public cloud services with physical datacenters, Progent offers a variety of public cloud migration services that include Office 365 Exchange Online integration solutions with on-premises Exchange, Azure design and integration consulting, Amazon Web Services cloud integration support, and Amazon Web Marketing Service (WMS) programming and troubleshooting. Progent has more than 15 years of experience delivering high-level consulting expertise online, and Progent can help you complete your cloud integration initiatives on schedule and affordably.
Progent's low-cost ProSight portfolio of managed services is intended to provide small and mid-size businesses with enterprise-class support and cutting-edge technology for all aspects of information assurance and compliance. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring (ASM): Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) service that incorporates cutting edge behavior-based machine learning tools to guard endpoints and servers and VMs against new malware attacks like ransomware and file-less exploits, which easily evade traditional signature-matching anti-virus products. ProSight ASM protects on-premises and cloud-based resources and offers a single platform to automate the complete malware attack progression including blocking, identification, mitigation, cleanup, and post-attack forensics. Top features include single-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against newly discovered attacks. Learn more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Unified Physical and Virtual Endpoint Protection
Progent's ProSight Enhanced Security Protection (ESP) services deliver affordable in-depth protection for physical and virtual servers, workstations, mobile devices, and Exchange email. ProSight ESP utilizes adaptive security and advanced heuristics for round-the-clock monitoring and responding to cyber assaults from all attack vectors. ProSight ESP offers two-way firewall protection, penetration alerts, endpoint management, and web filtering through cutting-edge technologies incorporated within one agent accessible from a unified control. Progent's data protection and virtualization consultants can assist your business to design and configure a ProSight ESP environment that meets your company's unique requirements and that allows you demonstrate compliance with legal and industry data protection standards. Progent will help you specify and implement policies that ProSight ESP will manage, and Progent will monitor your network and respond to alerts that require urgent attention. Progent can also help your company to set up and test a backup and disaster recovery system such as ProSight Data Protection Services (DPS) so you can get back in business quickly from a destructive security attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified endpoint security and Exchange email filtering.
- ProSight DPS: Managed Cloud Backup and Recovery
ProSight Data Protection Services from Progent offer small and mid-sized organizations a low cost and fully managed service for secure backup/disaster recovery. For a low monthly cost, ProSight Data Protection Services automates your backup activities and allows fast recovery of critical files, applications and virtual machines that have become lost or corrupted as a result of component breakdowns, software glitches, natural disasters, human mistakes, or malware attacks such as ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to an on-promises storage device, or mirrored to both. Progent's backup and recovery specialists can provide world-class expertise to set up ProSight Data Protection Services to be compliant with government and industry regulatory standards such as HIPPA, FINRA, PCI and Safe Harbor and, whenever necessary, can assist you to restore your business-critical data. Read more about ProSight DPS Managed Cloud Backup.
- ProSight WAN Watch: Infrastructure Management
ProSight WAN Watch is a network infrastructure management service that makes it easy and inexpensive for smaller businesses to diagram, monitor, enhance and debug their networking appliances such as switches, firewalls, and access points as well as servers, printers, client computers and other devices. Incorporating cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch ensures that infrastructure topology maps are kept current, captures and displays the configuration of virtually all devices connected to your network, tracks performance, and sends alerts when problems are detected. By automating complex network management activities, WAN Watch can knock hours off common chores like making network diagrams, expanding your network, finding appliances that need important updates, or isolating performance bottlenecks. Learn more details about ProSight WAN Watch infrastructure monitoring and management services.
- ProSight Email Guard: Spam Filtering, Data Leakage Protection and Email Encryption
ProSight Email Guard is Progent's email filtering and encryption solution that uses the technology of top information security companies to provide web-based management and world-class security for all your email traffic. The hybrid architecture of Email Guard combines a Cloud Protection Layer with an on-premises security gateway appliance to offer advanced protection against spam, viruses, Denial of Service Attacks, DHAs, and other email-based threats. ProSight Email Guard's Cloud Protection Layer acts as a preliminary barricade and blocks most unwanted email from making it to your security perimeter. This reduces your vulnerability to inbound threats and conserves system bandwidth and storage space. ProSight Email Guard's onsite security gateway appliance provides a further layer of inspection for inbound email. For outgoing email, the on-premises gateway provides anti-virus and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The on-premises gateway can also assist Exchange Server to track and protect internal email that originates and ends within your security perimeter. Find out more about Progent's Email Guard spam filtering, virus defense, email content filtering and data leakage protection.
- ProSight LAN Watch: Server and Endpoint Monitoring and Management
ProSight LAN Watch is Progentís server and desktop monitoring service that incorporates state-of-the-art remote monitoring and management techniques to keep your IT system running at peak levels by tracking the state of critical computers that drive your business network. When ProSight LAN Watch uncovers an issue, an alarm is transmitted automatically to your specified IT management staff and your Progent engineering consultant so that any looming issues can be resolved before they have a chance to disrupt your network Find out more about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and applications hosted in a secure Tier III data center on a high-performance virtual host set up and managed by Progent's IT support professionals. With the ProSight Virtual Hosting service model, the client owns the data, the operating system software, and the applications. Since the system is virtualized, it can be ported immediately to a different hardware solution without requiring a time-consuming and difficult reinstallation process. With ProSight Virtual Hosting, your business is not locked into one hosting provider. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, maintain, find and safeguard data about your IT infrastructure, procedures, applications, and services. You can quickly locate passwords or serial numbers and be alerted about upcoming expirations of SSL certificates or domains. By cleaning up and organizing your IT infrastructure documentation, you can save up to 50% of time spent searching for vital information about your IT network. ProSight IT Asset Management features a centralized repository for holding and sharing all documents required for managing your business network such as standard operating procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for gathering and relating IT data. Whether youíre making improvements, doing maintenance, or responding to a crisis, ProSight IT Asset Management delivers the information you require the instant you need it. Find out more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and low-cost alternative for small and mid-size organizations to obtain an unbiased evaluation of the health of their information system. Based on some of the top remote monitoring and management tools in the industry, and overseen by Progent's world-class group of information technology professionals, ProSight Network Audits show you how well the deployment of your essential infrastructure devices adhere to best practices. The Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and provide instant benefits such as a more manageable Active Directory environment. Both versions also come with a year of cutting-edge remote network monitoring and management (RMM). Advantages can include lower-cost management, better compliance with government and industry security regulations, higher utilization of IT assets, faster troubleshooting, more reliable backup and recovery, and less downtime. See more information about Progent's ProSight Network Audits IT infrastructure review.
The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is a low-cost service centered on a phone discussion with a Progent backup/recovery consultant. The fact-finding interview is designed to help evaluate your company's preparedness to block or recover rapidly after an attack by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you directly to gather information concerning your current antivirus tools and backup/recovery system, and Progent will then deliver a written Basic Security and Best Practices Report detailing how you can apply best practices to create an efficient AV and backup system that aligns with your company's requirements. For additional information, visit Progent's ProSight Ransomware Preparedness Report Service.
Unique Advantages of Teaming with Progent
As a Microsoft-certified Partner and Small Business Specialist, Progent is an acknowledged leader in supporting the baseline network software and productivity programs used by the majority of small and medium-size companies and local governments. As a Cisco-certified partner, Progent also offers help for an ever more sophisticated collection of network technologies including firewalls, routers and switches, VoIP options, and wireless connectivity. In addition, Progent's
CISSP-Premier cybersecurity experts,
CISM-certified security engineers, CISA-qualified security audit specialists and GIAC-certified information assurance professionals can provide a business-wide view of system security and can help with complex security projects such as SIEM solutions to help companies comply with business guidelines and government regulations for network information protection and reporting.
The scope and depth of Progent's consulting staff offer a powerful array of advantages to organizations wishing to maximize the productivity of their IT network within a reasonable budget. These advantages include:
- Best Industry Practices
Progentís staff of Microsoft and Cisco Premier consultants average more than ten years of real-world industry experience, at the front lines of IT service, performing a broad range of IT tasks for an extensive mix of businesses. Every Progent consultant shares a refined collection of personal best practices which are combined into shared leading practices training that Progent instills in its consulting team. This means that you get not just world-class technical skills, but also a consultant with proven approaches for repairing actual IT problems efficiently.
Read more details about Progent's best practices for network consulting.
- Granular Pricing Model
Progent's pricing policy is to bill for online service and on-site visits by the minute. As a result, you are charged only for delivered support. Progent does not demand a higher rate for off-hours or priority support, and Progent does not charge for travel except for urgent calls where on-site work is less than four hours. Also, Progent imposes no startup fee and requires no monthly commitment for support services provided during regular working hours. Many service firms demand substantial minimum fees or charge in increments of fifteen minutes or more. Progent's one-minute pricing granularity eliminates major bills for fast repairs. An additional benefit of by-the-minute invoicing is that customers will not be inclined to permit simple issues to fester until they grow into major ones.
Find out more details about Progent's value pricing for IT outsourcing.
- Full Documentation of Delivered Services
Progent has created a sophisticated service reporting system that records and formats complete documentation for all delivered services. Unlike many independent consultants or local service organizations who provide scant documentation or details of tasks done, every service provided by Progent is accompanied by full documentation. Every Progent consultant has access to the support reports given by each consultant to each client. The discipline of documenting and organizing support activity allows more efficient service and eliminates a slew of typical misfortunes such as when a service client is virtually held hostage to a consultant who wonít release vital service information.
Read more details about Progent's documentation of IT outsourcing services.
- Information Transfer
Progent practices knowledge transfer from Progent's consultants to customers. By teaching customers to deal with technical issues that are within their comfort zone, Progent is able to concentrate on offering hard-to-find services where Progent has few competitors. Small companies who work with independent service providers or who maintain in-house IT staffs gain when Progent passes on knowledge about new technology and tested methodologies to make their IT environments more reliable, protected, and productive.
Read additional information concerning Progent's knowledge transfer services.
Get in Touch with Progent
If your Pasadena, California company needs to contact Progent to ask about IT outsourcing, consulting, or technical support, call 800-993-9400 or visit Contact Progent.
Fast Remote Network Support
For fast remote assistance, you can call Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).