Los Angeles Metro Contact Information:
Progent offers consulting services and onsite technical support throughout the Los Angeles Metro Area including Orange County.
Progent locations in the Los Angeles Metro Area
||3333 Michelson Drive
Irvine, California, 92612
|Sales Phone: 657-999-1717
Link: Anaheim Network Support Services
|Beverly Hills, CA
||468 N Camden Dr
Beverly Hills, California, 90210
|Sales Phone: 424-354-0123
Link: Beverly Hills Network Support Services
||2102 Business Center Dr
Irvine, California, 92612
|Sales Phone: 562-583-3336
Link: Irvine Network Support Services
|Long Beach, CA
||3780 Kilroy Airport Way
Long Beach, California, 90806
|Sales Phone: 562-314-4498
Link: Long Beach Network Support Services
|Los Angeles, CA
||355 S Grand Ave
Los Angeles, California, 90071
|Sales Phone: 213-784-4494
Link: Los Angeles Network Support Services
|Manhattan Beach, CA
||1500 Rosecrans Ave
Manhattan Beach, California, 90266
|Sales Phone: 310-421-4766
Link: Manhattan Beach Network Support Services
|Mission Viejo, CA
||27201 Puerta Real
Mission Viejo, California, 92691
|Sales Phone: 949-429-4589
Link: Mission Viejo Network Support Services
||Ontario Airport Center
337 N. Vineyard Avenue
Ontario, California, 91764
|Sales Phone: 909-687-2199
Link: Ontario Network Support Services
||1055 E Colorado Blvd
Pasadena, California, 91106
|Sales Phone: 626-243-2233
Link: Pasadena Network Support Services
|Santa Monica, CA
||2425 Olympic Blvd
Santa Monica, California, 90404
|Sales Phone: 424-299-8822
Link: Santa Monica Network Support Services
|Sherman Oaks, CA
||15260 Ventura Blvd
Sherman Oaks, California, 91403
|Sales Phone: 818-666-3781
Link: Sherman Oaks Network Support Services
Fast and Affordable Remote Troubleshooting for Pasadena Information Networks
For companies located in Pasadena or anywhere in the state of California, Progent provides online support for information systems based on any mix of Microsoft, Cisco, Apple macOS and OS X, or Linux technology. Progent's Microsoft certified professionals have delivered remote support to businesses in every state in the U.S. (Refer to recommendations from Progent's clients.) In addition, Progent offers the expertise of Cisco CCIE network specialists to solve challenging networking issues, plus the services of CISSP-qualified cybersecurity consultants to help with high-level security design and troubleshooting jobs.
Progent's online technical support engineers provide excellent leverage due to the fact that they possess the real-world experience and are equipped with the advanced tools necessary to resolve most information system issues rapidly. Efficient support reduces direct costs since service calls require minimal chargeable minutes. Remote support also eliminates the cost of dispatching an engineer to your office. Your organization saves additionally in incidental expenses by minimizing or avoiding network downtime and related costs resulting from business discontinuity, disgruntled customers and vendors, idle workers, and de-focused executives. Progent's extensive remote consulting experience is especially important for businesses that are dependent on public clouds for vital infrastructure or applications such as Azure, Amazon AWA, or Exchange Online, where onsite IT support may not be an alternative.
Progent's billing model for online support is structured to stretch your IT service investment. Progent bills by the minute for phone consulting, so you are billed exclusively for the support that you actually get. Unlike typical online support organizations, Progent requires no initialization surcharge or minimum job duration. Progent's per-minute granularity and clean model for pricing eliminate scenarios where fast solutions manage to turn into big tabs. Progent's skill at handling problems quickly means your business spends less money.
Progent's Remote Consulting and Technical Support Expertise
Through years of experience, Progent has refined an arsenal of optimized technologies and field-tested methodologies which promote the maximum level of effectiveness for online technical support and repair for information networks of any size. Progent provides protected VPN support for gateways from a variety of leading companies such as Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN access enables the staff of Progent's remote service group to communicate with your environment without violating corporate security.
Progent's advanced service reporting application maintains comprehensive records for all support that Progent's customers have been provided. Progent's authorized engineers have access to the details of support rendered to each customer by every Progent engineer. This history of trouble tickets and solutions is organized as a readily retrievable internal database that allows Progent's remote technical experts to share their experiences company-wide to make sure that the effectiveness of Progent's technical support improves over time. Progent's extensive list of certifications and close associations with key industry leaders such as Cisco and Microsoft make available additional massive technical support databases and permit priority access to vendors' internal support staff so Progent's online consulting specialists can determine optimal solutions promptly.
Online support provided by Progent to businesses in Pasadena and anywhere in the state of California include:
Authorized Windows Expertise
Progent's Microsoft-qualified online support engineers can provide computer problem solving and consulting help for all Microsoft server technologies. Progent is a Microsoft Certified Partner and can offer your organization the assistance of consulting professionals who can help your company with a broad range of platform support such as
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid systems, Windows Server 2012 R2 integration,
Windows Server 2008 maintenance,
Microsoft Exchange 2016 Server planning and deployment, Exchange 2013 consulting,
Exchange 2010 management,
SharePoint Server 2013 design,
Skype for Business Server planning and deployment consulting, Lync Server integration, and Office Communications Server upgrade,
Microsoft Forefront TMG administration and ISA Server maintenance, MS SQL Server 2017 expertise,
SQL Server 2016 integration and programming and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager system monitoring,
Project Server planning,
Microsoft Access Application Development,
SBS Server consulting, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent in addition can deliver a wide range of cost-effective desktop services to help your company to deploy, integrate, repair, and administer workstations and notebooks based on Microsoft Windows. Progent's PC desktop support services include providing Windows 10 upgrade assistance as well as System Center 2012 Configuration Manager planning and installation, System Center 2016 Configuration Manager hybrid cloud integration, and Microsoft Intune consulting to centralize the management of your desktops and cloud-connected mobile devices.
Contact a Cisco Certified Internetwork Expert for High-level Infrastructure Troubleshooting
The Cisco CCIE certification is the highest accreditation for networking engineers, and indicates an individual's technical knowledge at the master level. Cisco CCIEs know how to deal with even the most stubborn problems surrounding network infrastructure design, deployment, management, protection, and repair. CCIEs can cooperate with the highest priority with Cisco's internal engineers in isolating anomalies with Cisco IOS network management utilities and coming up with alternate approaches or locating program patches. CCIEs are an exceptional cost-effectiveness because their broad expertise allows them to fix problems quickly. In typical cases, less seasoned service providers can struggle for hours or even days with identical tasks that a Cisco CCIE can fix in minutes. Progent's Cisco-qualified CCIE engineers can interface to your environment by means of sophisticated on-line support technology to provide quick, safe, and affordable diagnosis and repair.
Progent's Cisco-qualified CCIEs offer consulting for all of Cisco's popular family of connectivity devices. Cisco networking expertise available from Progent includes Cisco ASA 5500-X Next Generation firewalls with Firepower Services configuration and troubleshooting, Cisco routers installation and upgrades, Catalyst switch consulting services, Cisco Nexus switch support, Cisco Meraki switches consulting services, Cisco Unified Communications Manager/CallManager configuration and technical support, Cisco VoIP phones and IP video desktop phones support and Cisco wireless IP phones integration, Cisco Meraki wireless access point layout and set up, Aironet APs deployment support, Cisco WiFi controllers consulting, Cisco VPN and Network Security Setup and troubleshooting help, and SIP and CUBE infrastructure solutions for SIP PSTN trunks and Cisco CUBE integration consulting. Progent also offers remote and on-premises wireless site surveys to help you to fully integrate your Wi-Fi ecosystem.
CISSP and ISSAP Certified Network Security Consultants
Progent's certified CISM, CISSP, and CISSP-ISSAP cybersecurity experts offer a range of system protection services to bolster the defenses of your Microsoft Windows, Apple macOS and OS X, Linux environment against assaults or assist your business to clean up rapidly following a serious penetration. Security support services offered by Progent include: comprehensive information security and compliance analysis utilizing tools such as GFI LANguard NSS, EEYE Vulnerability Scanner, and products from Solar Winds tools and Netcat; rapid recovery from malicious attacks; integrating firewalls; designing secure architectures for off-site and mobile connectivity; protecting your messaging infrastructure against spam and directory harvest attacks; and setting up 24x7 proactive monitoring.
Progent can provide advanced remote consulting to help businesses of any size integrate their IT infrastructure with popular public clouds such as Azure and Amazon Web Services (AWS). Progent can help you to plan and manage hybrid environments that can include Windows and Linux systems and apps in either cloud-only solutions or in hybrid topologies that seamlessly combine physical IT assets as well as public cloud services. To help you to incorporate public cloud services with physical datacenters, Progent can provide a variety of cloud integration services such as Office 365 Exchange Online integration solutions with on-premises installations of Exchange,
Microsoft Azure hybrid cloud planning and integration services, Amazon AWS hybrid cloud integration support, and Amazon Web Marketing Service (WMS) programming and troubleshooting. Progent has more than 15 years of background delivering advanced consulting services online, and Progent can make sure you successfully carry out your cloud integration projects quickly and affordably.
VMware Site Recovery Manager Planning and Deployment
VMware's Site Recovery Manager is an extension to VMware vCenter that lets you define, automate and test a repeatable runbook for restoring applications and services quickly after a breakdown. Site Recovery Manager provides centrally managed and automated disaster recovery, application mobility, plus transparent site migration, failback and re-protect. Site Recovery Manager also allows transparent testing for site recovery, upgrades and fixes and can produce reports to verify full service recovery, validate Service Level Agreements and prove compliance. Progent offers the support of a VCDX certified VMware SRM consulting expert to assist you to plan, configure, test and administer a disaster recovery system powered by VMware SRM.
Progent's VMware vSphere and vCloud experts offer in-depth understanding of VMware vCloud Director (vCD), VMware vRealize Automation (vRA), vRO and vCloud Suite tools for managing private and hybrid cloud solutions that provide maximum availability, security, and application mobility. Progent can also provide advanced VMware NSX consulting from a VCDX-NV certified network designer to help you to create a fully virtualized Software Defined Data Center (SDDC) that can be provisioned or re-purposed instantly and managed with a high degree of automation independent of the physical components making up the basic IP network.
UNIX/Linux, Sun Solaris, and Apple macOS and OS X Expertise
Progent's UNIX/Linux consultants and macOS and OS X specialists can provide phone-based support services to address a wide range of computer technologies such as network infrastructure, messaging systems, network and process security, plus UNIX/Linux and Windows integration. For server hardware consolidation and easy administration in environments that incorporate Linux and Microsoft Windows, Progent can provide VMware vSphere consulting and Citrix XenServer support. Progent can also assist with migration from older systems to MS Windows or Linux environments. Progent's group-based methodology for resolving network problems promotes quick escalation, when required, to consultants with appropriate expertise to tackle complex situations. This expedites solutions of urgent problems, reduces lost productivity, and cuts support expense.
Progent's UNIX and Linux consultants can offer urgent phone-based help resolving problems within UNIX, Linux, or Solaris systems powered by popular variants of UNIX such as:
Mac OS X
IBM AIX OS
Silicon Graphics IRIX (SGI/IRIX)
ProSight Flat-rate Managed IT Services for Small and Medium Size Organizations
Progent offers a family of low-cost, flat-rate managed services intended to allow small and medium-size businesses to benefit from the same best-of-breed IT solutions used by some of the industry's leading corporations. The ProSight line of IT management outsourcing services addresses all key areas of modern networking such as email content filtering, behavioral-based threat defense, automated backup and disaster recovery, network infrastructure health monitoring, VM hosting, and IT asset documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection service that incorporates cutting edge behavior machine learning technology to defend endpoint devices and servers and VMs against modern malware attacks like ransomware and file-less exploits, which routinely get by legacy signature-matching AV tools. ProSight ASM safeguards local and cloud resources and offers a unified platform to address the entire malware attack progression including blocking, infiltration detection, containment, cleanup, and post-attack forensics. Top features include single-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against new attacks. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Endpoint Security and Exchange Filtering
ProSight Enhanced Security Protection services offer economical in-depth security for physical and virtual servers, desktops, mobile devices, and Microsoft Exchange. ProSight ESP uses adaptive security and advanced heuristics for continuously monitoring and reacting to cyber threats from all attack vectors. ProSight ESP delivers firewall protection, intrusion alarms, endpoint control, and web filtering through cutting-edge tools incorporated within one agent managed from a single console. Progent's data protection and virtualization consultants can assist you to design and configure a ProSight ESP environment that addresses your organization's specific needs and that helps you demonstrate compliance with government and industry information security standards. Progent will help you define and implement policies that ProSight ESP will manage, and Progent will monitor your network and respond to alerts that call for urgent action. Progent's consultants can also assist your company to set up and verify a backup and disaster recovery system like ProSight Data Protection Services (DPS) so you can recover quickly from a potentially disastrous security attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Microsoft Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services from Progent provide small and medium-sized businesses an affordable end-to-end service for reliable backup/disaster recovery (BDR). For a fixed monthly rate, ProSight DPS automates your backup processes and allows rapid recovery of vital data, apps and virtual machines that have become lost or damaged as a result of hardware breakdowns, software glitches, natural disasters, human error, or malware attacks like ransomware. ProSight DPS can help you protect, recover and restore files, folders, apps, system images/, plus Microsoft Hyper-V and VMware virtual machine images/. Important data can be backed up on the cloud, to an on-promises storage device, or mirrored to both. Progent's cloud backup consultants can provide world-class support to configure ProSight DPS to to comply with government and industry regulatory requirements such as HIPPA, FINRA, PCI and Safe Harbor and, when needed, can assist you to recover your critical information. Find out more about ProSight DPS Managed Cloud Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the technology of leading information security vendors to provide centralized control and comprehensive security for your email traffic. The hybrid structure of Email Guard managed service integrates cloud-based filtering with an on-premises security gateway device to offer complete protection against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-based malware. Email Guard's cloud filter serves as a preliminary barricade and keeps most unwanted email from making it to your security perimeter. This reduces your vulnerability to inbound threats and conserves network bandwidth and storage space. Email Guard's on-premises gateway device adds a deeper layer of inspection for incoming email. For outbound email, the local gateway offers anti-virus and anti-spam filtering, DLP, and email encryption. The onsite gateway can also assist Exchange Server to monitor and protect internal email that originates and ends within your corporate firewall. For more details, see Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and affordable for small and mid-sized businesses to diagram, monitor, enhance and troubleshoot their connectivity appliances like routers, firewalls, and wireless controllers as well as servers, printers, client computers and other devices. Using cutting-edge RMM technology, ProSight WAN Watch makes sure that network maps are kept updated, captures and displays the configuration of almost all devices connected to your network, monitors performance, and generates alerts when problems are discovered. By automating time-consuming management activities, WAN Watch can cut hours off common chores such as network mapping, expanding your network, finding appliances that require critical updates, or isolating performance issues. Learn more details about ProSight WAN Watch infrastructure management services.
- ProSight LAN Watch: Server and Desktop Monitoring Services
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that incorporates state-of-the-art remote monitoring and management (RMM) technology to keep your IT system running at peak levels by checking the health of vital computers that power your business network. When ProSight LAN Watch uncovers an issue, an alarm is sent immediately to your designated IT management personnel and your assigned Progent engineering consultant so that all looming issues can be addressed before they have a chance to disrupt productivity Learn more details about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and applications hosted in a secure Tier III data center on a fast virtual machine host configured and maintained by Progent's network support experts. Under Progent's ProSight Virtual Hosting service model, the customer owns the data, the OS software, and the applications. Since the system is virtualized, it can be moved immediately to an alternate hardware environment without requiring a lengthy and difficult reinstallation process. With ProSight Virtual Hosting, your business is not locked into one hosting service. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, maintain, retrieve and protect data about your IT infrastructure, procedures, applications, and services. You can quickly find passwords or serial numbers and be alerted about upcoming expirations of SSL certificates ,domains or warranties. By updating and organizing your network documentation, you can save up to 50% of time spent looking for vital information about your IT network. ProSight IT Asset Management features a common repository for storing and sharing all documents required for managing your network infrastructure like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers advanced automation for collecting and relating IT information. Whether youíre making enhancements, performing maintenance, or responding to an emergency, ProSight IT Asset Management gets you the information you require when you need it. Find out more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and low-cost alternative for small and mid-size organizations to obtain an unbiased assessment of the overall health of their IT system. Powered by some of the leading remote monitoring and management (RMM) tools available, and overseen by Progent's world-class group of information technology experts, ProSight Network Audits help you see how closely the configuration of your essential infrastructure devices conform to best practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver immediate ROI like a cleaner Active Directory (AD) environment. Both also include a year of cutting-edge remote network monitoring and management (RMM). Advantages can include easier network management, better compliance with government and industry security requirements, higher utilization of network resources, faster problem resolution, more reliable backup and restore, and higher availability. Read more information about ProSight Network Audits network infrastructure review.
The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is an affordable service based on a phone interview with a Progent backup/recovery consultant. The fact-finding interview is intended to assess your organization's preparedness either to stop or recover rapidly after an assault by a ransomware variant like Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you personally to gather information about your current security profile and backup/recovery platform, and Progent will then produce a custom Basic Security and Best Practices Report describing how you can follow industry best practices to build an efficient AV and backup environment that aligns with your company's needs. For additional information, see Progent's ProSight Ransomware Preparedness Report Service.
Special Support Programs Offered by Progent
Progent offers the skills of world-class online consulting professionals for contract IT programs. Progent's rates for ongoing development or consulting tasks are determined based on the qualifications of the engineers involved. Progent's experience with these important areas of information technology enables customers to execute critical initiatives economically and on schedule. Progent's special remote engineering solutions include:
How Your Pasadena Company Can Contact Progent's Online Service Experts
Call Center Support
Progent's Call Center support programs for organizations with environments based on Windows, Cisco, macOS and OS X, UNIX, or Linux platforms include comprehensive Help Desk outsourcing, virtual Help Desk support services, and Helpdesk consulting. Progent's Help Desk Call Center outsourcing services are intended for companies who lack the resources to assemble and manage an in-house Call Center but who require fast access to a reliable Help Desk Call Center with professional telephone support plus the ability to escalate complex problems to high-level engineers.
Progent's Help Desk Call Center consulting support can guide you in creating an efficient new Help Desk Call Center or improving your current one, selecting or customizing Help Desk Call Center software to address the particular requirements of your business, or providing temporary phone support staff to reinforce your internal Help Desk Call Center group to deal with unusually busy situations such as software migrations, mass upgrades, or rolling out brand new business software.
Progent's Call Center staff of veteran network consultants provides your customers in Pasadena or anywhere in the state of California instant assistance from a reliable technical support resource with years of background offering phone help and remote diagnostics for IT systems powered by Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux components. Progent's mission is to earn the Call Center the reputation as a significant driver of company productivity, and Progent's aim is to solve instead of just report IT issues.
- Business Applications Services: Training, Custom Development, and Troubleshooting
Progent's Applications Experts Team offers phone-based advanced consulting expertise and education in special business application fields including ERP, Manufacturing Requirements Planning, accounting system customization, and CRM. Progent also offers consulting, programming, and education for Microsoft business applications including CRM, Microsoft Office Project, Office 365 Word, and Microsoft Office 365 Excel. For more on Progent's consulting, custom development, and training services, visit Progent's Business Application Experts Team.
- Unified and Streamlined Management of Hybrid Cloud Environments
Microsoft System Center 2016 centralizes and automates the administration of hybrid cloud networks by offering comprehensive support for Windows Server 2016 servers, Windows 10 clients; seamless management of multi-OS environments that include various Linux distributions, Hyper-V and VMware vSphere; and expanded cloud support such as tighter integration with Intune for Apple iPhone and Android smartphone management plus built-in integration with Microsoft Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center 2016 consulting experts offer advanced online and on-premises expertise for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help your business to design and configure a new implementation of Microsoft System Center 2016, extend or tune an existing one, migrate efficiently from a previous release of System Center, or troubleshoot your System Center environment.
- Online Hybrid Network Monitoring and Reporting Support
Progent can deliver organizations in Pasadena, or anywhere in the state of California, remote IT infrastructure monitoring and reporting by providing Microsoft System Center Operations Manager (SCOM 2016) consulting services and System Center 2012 Operations Manager support. Progent can tune Operations Manager for your business so your network support is proactive and automated. By anticipating potential trouble spots before they evolve into network outages, system monitoring can ward off stressful and costly network breakdowns. Progent can also assist with system monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Sun Solaris, or Apple macOS and OS X environments, Microsoft environments, or environments based on a combination of OS platforms.
To get in touch with Progent about urgent phone-based assistance with Microsoft, Apple macOS and OS X, or Linux environments, visit Progent's Urgent Online Support, telephone 1-800-993-9400, or go to Contact Progent.
For offices and startups in Pasadena or anywhere in the state of California, Progent's phone-based computer support engineers can deliver effective and cost-effective IT support the instant your company requires it. More than a decade of delivering remote technical assistance has earned Microsoft Partner status for Progent's consultants and has allowed Progent to acquire world-class troubleshooting capability and to refine online access tools to repair network problems quickly while avoiding the expense and lost productivity associated with in-person support visits.
Even if your Pasadena organization relies on a regular freelance consultant or employs a full time IT staff that can handle day-to-day network problems, Progentís Microsoft certified consultants can still offer an easy and transparent remote extension of your local resources in cases when your regular IT support personnel either don't have the time or the expertise to deal with unexpected system emergencies or particularly complicated integration projects.
Advantages of Progent's IT Support for Businesses in Pasadena
Progent's online network troubleshooting services enable your Pasadena company to realize the advantages of timely, enterprise-grade IT support without the expense of maintaining a full-time IT organization. Your network will acquire greater strategic worth by becoming increasingly reliable, efficient, and secure. Benefits to your business include:
- Convenient virtual expansion of your local IT resources
With most businesses in Pasadena and throughout California, nearby network service providers, whether made up of independent consultants or an internal IT staff, can solve typical network problems. On the other hand, serious problems sometimes occur when your regular resources are overstretched or absent, and some problems may stem from IT products that is beyond the scope of your usual support technicians. In these cases, Progent's on-call service specialists offer a convenient, quick, and economical way to augment your local resources and to pass on valuable information to increase your capability to handle downstream problems locally.
- Less Reliance on Individual Consultants
For IT maintenance, smaller businesses often rely on independent freelance consultants. While independent service people carry smaller internal costs than larger consulting companies and can often charge lower rates, they are occasionally overbooked, making it impossible to respond quickly to crisis situations. If an independent service provider is occupied with another customer, ill, on a trip, or in class, the lack of reserve personnel may require your business to go without help during an IT crisis. As your business expands, system downtime and trouble with critical software become more costly. The money you thought you were saving on a freelancer can be consumed fast by lost productivity. Progent provides an on-call source of reserve support expertise to make sure your IT system stays available.
- Create a Solid Foundation for Smooth Growth
Companies often begin with an information architecture implemented on a shoestring budget. Lacking a scalable infrastructure, slap-dash repairs often get thrown on top of a weak foundation. When a network grows, stability and scalability issues can hinder the success of the business. Such badly built systems require careful analysis, smart strategic planning, and wide technical expertise to evolve to a system infrastructure that can provide the stable foundation to meet current business requirements and facilitate future expansion.
- Interact with Solution Providers Instead of Technology Vendors
Smaller offices need advice and technical training to negotiate an ever more complicated array of product options capable of promoting business growth and improving efficiency. They hardly need a network engineer who is motivated to earn a commission on a specific vendor's products. Network consulting and product selling can result in a scenario where the proposed
solution is built around a predetermined product instead of the genuine requirements of a client. Progent avoids these conflicts by selling just services rather than products. This enables Progent to match technical consulting with the best needs of clients.
What Makes Progent Different from Other Support Firms?
Progent is a Microsoft Partner support company and Progent's number of employees, depth of IT knowledge, fine tuned remote support tools, and understanding of enterprise networking allow offices to avoid the limitations of excessive dependence on smaller consulting organizations, independent freelance consultants, or over-stretched internal resources.
Progent stands out by providing:
How Does My Business Begin Getting Online Computer Help from Progent?
- Certified Expertise in Microsoft's Full Range of Servers
Progent offers in-depth expertise for Microsoftís leading server platforms with services such as Windows Server 2019 migration services, Windows Server 2016 hybrid cloud integration, Windows 2012 R2 Server planning and deployment consulting, Microsoft Windows Server 2008 expertise, Windows 2003 Server maintenance, MS Exchange 2016 Server migration, Exchange Server 2013 integration, Microsoft Exchange 2010 Server management, Exchange Server 2007 and Microsoft Exchange 2003 Server upgrades, plus Microsoft SQL Server 2017 planing and migration, Microsoft SQL Server 2016 integration, Microsoft SQL Server 2014 consulting support, and SQL Server 2012 maintenance.
- Value Pricing
Progent's pricing model is to bill for phone service and on-premises visits per minute. Consequently, you owe only for received support. Progent does not impose a more expensive rate for off-hours or priority support, and inside California or in regions where Progent provides on-premises service, Progent does not bill for travel except for emergency support where on-site work is less than four hours. In addition, Progent imposes no initialization charge and requires no retainer for services delivered during normal business hours. Many service firms demand substantial minimum payments or charge for every quarter hour or longer. Progent's fine granularity does away with big invoices for fast repairs so you will not be tempted to permit minor problems to fester.
- Knowledge Transfer
Progent practices knowledge transfer from Progent's support experts to customers. By educating customers to resolve technical issues that are within their comfort zone, Progent is able to concentrate on providing high-value services where Progent faces little competition. Companies who utilize familiar independent service providers or who employ in-house support staffs benefit when Progent transfers information about new technology and proven processes to make their networks more robust, protected, and efficient.
- 24x7 Server Monitoring with MS System Center Operations Manager
Progent is one of the only IT service companies to provide round-the-clock remote monitoring services powered by Microsoft System Center Operations Manager. Microsoft System Center Operations Manager causes your computer maintenance to be anticipatory instead of reactive. By anticipating potential problems before they cause downtime, system monitoring can keep your IT network from stressful and expensive service disruptions.
To initiate Progent's online help offerings or to learn more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for IT help, go to Immediate Online Support.