Fast and Affordable Online Support for Pasadena Information Networks
For companies located in Pasadena or anywhere in California, Progent offers remote help for networks based on Microsoft Windows, Cisco, Apple macOS and OS X, or Linux/UNIX platforms. Progent's Microsoft Premier engineers have provided online troubleshooting to businesses in every state in the U.S. (Refer to recommendations from Progent's customers.) Progent also offers the expertise of Cisco CCIE network specialists to handle complex infrastructure issues, as well as the assistance of CISA and CISSP-qualified security experts to handle advanced security design and troubleshooting issues.
Progent's online support experts provide exceptional leverage because they possess the practical background and have access to the advanced technology needed to solve most network issues quickly. This lowers direct expenses because service calls accumulate minimal billable consulting minutes. Remote support also eliminates the expense of dispatching a consultant to your office. Your organization saves additionally with incidental costs by reducing or avoiding system outages and associated costs stemming from business disruption, disgruntled clients, idle workers, and de-focused management. Progent's extensive remote consulting expertise is especially helpful in environments that rely on public clouds for critical infrastructure or applications like Azure, Amazon AWA, or Office 365 Exchange Online, where on-premises IT support may not be an alternative.
Progent's billing model for remote help is structured to stretch your network support dollar. Progent bills on a per-minute basis for phone assistance, so you are billed just for the support that you receive. In contrast to many online support firms, Progent requires no initialization surcharge or minimum job duration. Progent's per-minute billing unit and clean policy for billing do away with scenarios where fast repairs manage to turn into major invoices. Progent's skill at disposing of technical issues quickly means your business saves money.
Progent's Online Consulting and Troubleshooting Services
Through years of experience, Progent has fine tuned an array of customized technologies and field-proven processes which allow the maximum degree of efficiency for remote technical support and troubleshooting for information networks of all sizes. Progent offers protected Virtual Private Network support for VPN gateways from a variety of leading sources including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN connectivity allows the staff of Progent's remote service group to communicate with your computer system remotely without violating corporate security.
Progent's sophisticated customer support database system includes extensive histories for all service that Progent's customers have been provided. Progent's team service personnel have access to the details of services rendered to each client by every Progent engineer. This database of trouble tickets and repairs is stored as a quickly exploitable internal database that allows Progent's remote support experts to communicate their experiences company-wide to make sure that the value of Progent's support improves daily. Progent's advanced certifications and working relationships with major vendors including Cisco and Microsoft make available other vast technical knowledge bases and permit quick access to vendors' in-house product engineers with the result that Progent's remote consulting specialists are able to find the most efficient solutions in the least time.
Remote support services provided by Progent to customers in Pasadena and throughout the state of California include:
Authorized Microsoft Windows Support
Progent's Microsoft-certified online support professionals can provide computer problem solving and consulting help for all Microsoft server technologies. Progent is a Microsoft Certified Partner and can offer your business the assistance of support professionals who can assist your company with a broad range of platform support such as
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid cloud systems, Windows Server 2012 R2 integration,
Windows Server 2008 migration,
Microsoft Exchange 2019 planning and configuration,
MS Exchange 2016 Server planning and deployment, Exchange 2013 configuration,
Microsoft Exchange 2010 maintenance,
SharePoint 2019 planning and deployment, SharePoint 2016 migration support, Skype for Business Server migration consulting, Microsoft Lync Server 2013 management, and Microsoft Communications Server 2007 upgrade,
Forefront Threat Management Gateway 2010 administration and ISA Server maintenance, Microsoft SQL Server 2017 consulting,
Microsoft SQL Server 2016 migration and programming and SQL Server 2014 consulting,
Systems Center Operations Manager network monitoring,
Project Server planning,
Microsoft Access Application Development and Troubleshooting,
SBS Server 2011 support, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent also can deliver a wide range of affordable desktop support services to assist your business to deploy, configure, repair, and manage workstations and laptops based on Microsoft Windows. Progent's PC desktop consulting services include providing Microsoft Windows 10 integration help as well as System Center 2012 Configuration Manager (SCCM 2012) design and installation, Microsoft System Center 2016 Configuration Manager (SCCM 2016) hybrid cloud integration, and Microsoft Intune consulting to centralize the administration of your PCs and web-facing tablets and smartphones.
Talk to a Cisco CCIE for Complex Infrastructure Problem Solving
The Cisco CCIE credential is the highest accreditation for network engineers, and certifies an individual's network technology knowledge at the expert level. Cisco CCIEs can deal with the most complex problems surrounding network planning, deployment, management, protection, and troubleshooting. Cisco qualified CCIEs operate with the highest priority with Cisco's internal engineers in isolating anomalies with Cisco IOS Software network administration utilities and coming up with alternate approaches or identifying software patches. Cisco CCIEs provide excellent value since their deep experience enables them to find solutions for problems rapidly. In many cases, less qualified consultants can struggle for hours or even days with identical problems that a CCIE can fix in a few minutes. Progent's Cisco-qualified CCIE consultants can interface to your network using state-of-the-art remote troubleshooting tools to provide fast, secure, and affordable analysis and repair.
Los Angeles Metro Contact Information:
Progent offers consulting services and onsite technical support throughout the Los Angeles Metro Area including Orange County.
Progent locations in the Los Angeles Metro Area
||3333 Michelson Drive
|Sales Phone: 657-999-1717
Link: Anaheim Network Support Services
||468 N Camden Dr
Beverly Hills, 90210
|Sales Phone: 424-354-0123
Link: Beverly Hills Network Support Services
||2102 Business Center Dr
|Sales Phone: 949-447-5557
Link: Irvine Network Support Services
||3780 Kilroy Airport Way
Long Beach, 90806
|Sales Phone: 562-314-4498
Link: Long Beach Network Support Services
||355 S Grand Ave
Los Angeles, 90071
|Sales Phone: 213-784-4494
Link: Los Angeles Network Support Services
||1500 Rosecrans Ave
Manhattan Beach, 90266
|Sales Phone: 310-421-4766
Link: Manhattan Beach Network Support Services
||27201 Puerta Real
Mission Viejo, 92691
|Sales Phone: 949-429-4589
Link: Mission Viejo Network Support Services
||Ontario Airport Center
337 N. Vineyard Avenue
|Sales Phone: 909-687-2199
Link: Ontario Network Support Services
||1055 E Colorado Blvd
|Sales Phone: 626-243-2233
Link: Pasadena Network Support Services
||2425 Olympic Blvd
Santa Monica, 90404
|Sales Phone: 424-299-8822
Link: Santa Monica Network Support Services
||15260 Ventura Blvd
Sherman Oaks, 91403
|Sales Phone: 818-666-3781
Link: Sherman Oaks Network Support Services
Progent's CCIEs offer assistance with all of Cisco's popular selection of connectivity devices. Cisco infrastructure support available from Progent includes Cisco ASA 5500-X Next Generation firewalls with Firepower configuration and debugging, Cisco routers configuration and troubleshooting, Cisco Catalyst switch consulting and support, Cisco Nexus switch consulting services, Meraki switches consulting and troubleshooting services, Cisco Unified Communications Manager (CallManager) configuration and technical support, Cisco Voice over IP phones and IP video desktop phones solutions and wireless VoIP phones integration, Cisco Meraki wireless access point planning and set up, Cisco Aironet APs consulting help, Cisco wireless controllers integration consulting, Cisco Security and VPN Integration support, and SIP and CUBE infrastructure solutions for SIP trunks and CUBE integration expertise. Progent also offers online and onsite Wi-Fi site surveys to help you to modernize your Wi-Fi ecosystem.
CISM and CISSP Certified System Security Engineers
Progent's qualified CISSP and CISSP-ISSAP security and compliance consultants can provide a range of system protection services to strengthen the immunity of your Microsoft Windows, Apple macOS and OS X, Linux, or UNIX environment against attacks or assist your business to recuperate rapidly after a serious penetration. Security support services available from Progent cover comprehensive network security audits utilizing utilities such as GFI LANguard NSS, AMAP Application Scanner, and products from Metasploit and Hydra; quick recovery from malicious attacks; integrating firewalls; building secure architectures for off-site and mobile access; guarding your messaging infrastructure from viruses, spam and DHA attacks; and setting up round-the-clock proactive monitoring.
Cloud Integration Solutions
Progent offers advanced remote consulting services to help businesses of all sizes connect their IT infrastructure with leading public clouds such as Microsoft Azure and Amazon AWS. Progent can help you to design and administer hybrid environments that support Windows and Linux systems and apps in both cloud-based solutions or in hybrid network models that combine on-premises resources along with public clouds. To assist you to integrate public cloud services with physical datacenters, Progent offers a variety of public cloud integration services such as Office 365 integration solutions with on-premises Exchange deployments,
Azure hybrid cloud design and integration consulting, Amazon Web Services hybrid cloud integration, and Amazon Web Marketing Service programming and debugging. Progent has over 15 years of experience providing advanced consulting support remotely, and Progent can make sure you complete your cloud integration initiatives quickly and within your budget.
VMware Site Recovery Manager and NSX Consulting
VMware's Site Recovery Manager is a component of VMware vCenter that allows you to define, automate and test a consistent process for restoring services quickly following a breakdown. Site Recovery Manager provides centrally controlled and automated recovery, application mobility, plus non-intrusive site migration, failback and re-protect. SRM also allows non-disruptive testing for site recovery, upgrades and fixes and can generate reports to verify full service recovery, validate SLAs and demonstrate DR compliance. Progent offers the support of a VCDX certified VMware Site Recovery Manager consulting expert to assist your organization to plan, configure, test and manage a disaster recovery system based on VMware Site Recovery Manager.
Progent's VMware vSphere and vCloud experts offer extensive understanding of VMware vCloud Director, VMware vRealize Automation (vRA), vRealize Orchestrator and vCloud tools for administering private and hybrid cloud environments that deliver high availability, security, and disaster recovery. Progent can also provide world-class VMware NSX consulting from a VCDX-NV certified network designer to assist you to create a completely virtualized Software Defined Data Center that can be set up or re-purposed instantly and administered with a high level of automation independent of the physical components used by the underlying IP network.
UNIX, Linux, Sun Solaris, and macOS and OS X Expertise
Progent's UNIX/Linux experts and macOS and OS X technology specialists offer phone-based support services to address a wide array of computer technologies including network architecture, email systems, system and operational security, plus UNIX/Linux and Windows coexistence. For server hardware consolidation and easy management in networks that combine Linux and Microsoft Windows, Progent can provide VMware vSphere integration and Citrix XenServer support. Progent can also help with transitioning from legacy applications to Windows or Linux environments. Progent's group-oriented methodology for resolving network issues promotes fast escalation, if necessary, to consultants with task-relevant experience to handle challenging situations. This accelerates repair of urgent problems, minimizes network downtime, and lowers support costs.
Major Linux platforms for which Progent offers expert support include:
Progent's ProSight Fixed-price Managed Services for Small and Medium Size Organizations
Progent offers a family of budget-friendly, fixed-price services intended to enable small and medium-size businesses to utilize the same cutting-edge IT solutions deployed by some of the world's top corporations. The ProSight line of outsourced network management services addresses all key facets of information technology such as email content filtering, behavioral-based threat defense, automated backup/recovery, infrastructure monitoring and management, virtual server cloud hosting, and IT resources documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that incorporates cutting edge behavior machine learning tools to defend endpoint devices and servers and VMs against modern malware assaults like ransomware and email phishing, which routinely get by traditional signature-based anti-virus tools. ProSight Active Security Monitoring protects local and cloud resources and provides a unified platform to address the entire malware attack lifecycle including blocking, infiltration detection, containment, remediation, and post-attack forensics. Key capabilities include single-click rollback with Windows Volume Shadow Copy Service and automatic system-wide immunization against newly discovered attacks. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Endpoint Protection and Microsoft Exchange Email Filtering
ProSight Enhanced Security Protection services deliver ultra-affordable in-depth protection for physical servers and virtual machines, workstations, smartphones, and Exchange Server. ProSight ESP utilizes adaptive security and modern behavior analysis for round-the-clock monitoring and responding to cyber threats from all vectors. ProSight ESP offers firewall protection, intrusion alerts, device management, and web filtering via leading-edge technologies packaged within a single agent managed from a single control. Progent's security and virtualization experts can help your business to plan and implement a ProSight ESP environment that meets your organization's specific needs and that allows you prove compliance with government and industry information protection standards. Progent will assist you define and configure security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alarms that call for immediate attention. Progent can also help your company to set up and test a backup and restore system like ProSight Data Protection Services (DPS) so you can recover rapidly from a destructive security attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services offer small and mid-sized businesses an affordable end-to-end solution for secure backup/disaster recovery. Available at a low monthly cost, ProSight DPS automates your backup processes and allows fast recovery of critical files, apps and VMs that have become unavailable or corrupted as a result of component failures, software glitches, natural disasters, human error, or malicious attacks like ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, apps, system images, plus Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to an on-promises device, or to both. Progent's backup and recovery specialists can deliver advanced expertise to configure ProSight DPS to to comply with government and industry regulatory requirements such as HIPPA, FIRPA, and PCI and, whenever necessary, can assist you to recover your critical data. Read more about ProSight DPS Managed Cloud Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the technology of top information security vendors to provide centralized management and comprehensive security for all your email traffic. The powerful structure of Progent's Email Guard integrates cloud-based filtering with an on-premises gateway device to provide complete defense against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-based threats. The Cloud Protection Layer acts as a first line of defense and blocks most threats from reaching your network firewall. This decreases your exposure to external threats and saves system bandwidth and storage space. Email Guard's onsite gateway appliance adds a deeper layer of analysis for inbound email. For outbound email, the onsite gateway provides AV and anti-spam protection, protection against data leaks, and email encryption. The on-premises security gateway can also assist Exchange Server to monitor and safeguard internal email traffic that stays inside your security perimeter. For more details, see ProSight Email Guard spam and content filtering.
- ProSight WAN Watch: Infrastructure Management
Progentís ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and inexpensive for small and mid-sized organizations to map, monitor, optimize and troubleshoot their networking appliances like routers, firewalls, and wireless controllers plus servers, endpoints and other devices. Incorporating state-of-the-art Remote Monitoring and Management technology, WAN Watch makes sure that infrastructure topology diagrams are kept updated, captures and manages the configuration information of almost all devices on your network, monitors performance, and generates alerts when issues are detected. By automating tedious management processes, ProSight WAN Watch can knock hours off ordinary tasks like network mapping, expanding your network, finding appliances that require important updates, or resolving performance bottlenecks. Find out more about ProSight WAN Watch network infrastructure management services.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that uses advanced remote monitoring and management techniques to keep your IT system running efficiently by checking the state of vital computers that drive your business network. When ProSight LAN Watch uncovers a problem, an alarm is transmitted immediately to your specified IT personnel and your assigned Progent engineering consultant so all potential issues can be addressed before they can disrupt your network Learn more about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and apps hosted in a secure fault tolerant data center on a high-performance virtual host set up and maintained by Progent's IT support professionals. With Progent's ProSight Virtual Hosting model, the customer owns the data, the OS platforms, and the apps. Since the environment is virtualized, it can be moved easily to a different hardware solution without a time-consuming and technically risky reinstallation process. With ProSight Virtual Hosting, you are not locked into a single hosting provider. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, update, retrieve and safeguard information related to your IT infrastructure, processes, applications, and services. You can quickly find passwords or IP addresses and be warned automatically about impending expirations of SSL certificates ,domains or warranties. By cleaning up and organizing your IT documentation, you can save as much as half of time thrown away trying to find vital information about your IT network. ProSight IT Asset Management features a common location for storing and collaborating on all documents required for managing your network infrastructure like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers advanced automation for collecting and associating IT data. Whether youíre planning improvements, performing regular maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the knowledge you need as soon as you need it. Find out more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and low-cost way for small and medium-size businesses to get an unbiased assessment of the overall health of their information system. Powered by some of the leading remote monitoring and management (RMM) platforms available, and supervised by Progent's certified group of IT professionals, ProSight Network Audits show you how well the deployment of your essential network assets adhere to industry best practices. The Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and provide instant ROI such as a more manageable Active Directory (AD) system. Both versions also include one year of advanced remote network monitoring and management (RMM). Benefits can include lower-cost management, better compliance with government and industry security regulations, more efficient utilization of network assets, faster problem resolution, more reliable backup and recovery, and higher availability. Read more information about ProSight Network Audits network infrastructure assessment.
The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is an affordable service based on a brief phone interview with a Progent backup/recovery expert. The interview is intended to assess your company's ability to block or recover quickly following an attack by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you personally to collect information about your existing AV defense and backup/recovery system, and Progent will then produce a written Basic Security and Best Practices Report detailing how you can follow industry best practices to deploy an efficient security and backup/recovery environment that aligns with your business requirements. For details, visit Progent's ProSight Ransomware Preparedness Report.
Additional Consulting Services Available from Progent
Progent can provide the services of seasoned online consulting experts for special information technology projects. Progent's rates for ongoing consulting tasks are determined based on the qualifications of the consultants involved. Progent's experience with these important fields of information technology allows clients to execute critical initiatives economically and on schedule. Progent's project-based online engineering solutions include:
How Your Pasadena Business Can Contact Progent's Online Service Professionals
Help Desk Call Center Services
Progent's Help Desk Call Center support alternatives for companies with environments that incorporate Windows, Cisco, macOS and OS X, or UNIX/Linux technology include comprehensive Call Center services, co-managed Helpdesk support services, and Helpdesk process consulting.
Progent's Standard Help Desk Services offer small businesses a comprehensive service desk solution that handles all aspects of remote desktop support from initial requests through trouble ticket generation, screen sharing, progress tracking, problem resolution, and reporting. Progent provides call desk services at a significant discount from Progent's regular Level 1 desktop support rates, and Progent offers the additional option of rapid as-needed escalation to subject matter experts to handle the most issues.
Progent's Help Desk Call Center consulting expertise can guide you in building an effective new Help Desk or revamping your existing one, identifying or enhancing Help Desk Call Center software products to address the special requirements of your company, or providing occasional online staff to reinforce your in-house Call Center team during high-demand scenarios like software transitions, mass upgrades, or rolling out brand new business software.
Progent's Help Desk Call Center staff of veteran network experts provides your computer users in Pasadena or anywhere in the state of California immediate communication with a large technical support resource with extensive background offering phone consulting and remote repair service for IT systems that incorporate Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux components. Progent's concentration is to give the Call Center perception as a solid enabler of business success, and Progent's goal is to resolve instead of simply annotate technical issues.
- Applications Services: Education, Custom Development, and Troubleshooting
Progent's Applications Consulting Team provides online advanced consulting support and training in special business application fields including Enterprise Requirements Planning, Manufacturing Requirements Planning, custom financial systems, and CRM. Progent also can deliver consulting, customization, and training for familiar Microsoft business applications including Microsoft CRM, MS Office Project, Office 365 Word, and Office 365 Excel. To learn more information on Progent's expertise, programming, and education offerings, refer to Progent's Applications Experts Group.
- Unified and Streamlined Management of Hybrid Cloud Networks
Microsoft System Center 2016 unifies and automates the management of hybrid cloud environments through advanced support for Windows Server 2016, Windows 10; seamless management of heterogeneous networks that include various Linux distributions, Hyper-V and VMware; and better cloud support such as closer integration with Microsoft Intune for Apple iPhone and Android smartphone management plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center 2016 consultants can provide advanced online and onsite support for all elements of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist you to plan and configure a new deployment of Microsoft System Center 2016, extend or tune your current one, upgrade smoothly from a prior release of System Center, or debug your System Center solution.
- Remote Hybrid Network Monitoring and Reporting Services
Progent offers organizations in Pasadena, or anywhere in the state of California, remote IT infrastructure monitoring and reporting by providing Microsoft System Center 2016 Operations Manager consulting and Microsoft System Center 2012 Operations Manager troubleshooting and support. Progent can configure Operations Manager to suit your environment so your network maintenance is proactive and automated. By spotting looming trouble spots before they evolve into network outages, automated monitoring can ward off stressful and expensive service crises. Progent can also deploy server and infrastructure monitoring utilities like Nagios and MRTG to diagnose UNIX, Linux, Sun Solaris, or macOS and OS X systems, Microsoft environments, or systems that support a variety of platforms.
To get in touch with Progent about emergency phone-based expertise with Windows, macOS and OS X, or Linux/UNIX environments, visit Progent's Nationwide Online Support, telephone 1-800-993-9400, or see Contact Progent.
For organizations and new ventures in Pasadena or throughout the state of California, Progent's phone-based computer support specialists are ready to provide professional and economical IT help the moment your company requires it. More than 15 years of providing online tech support has earned Microsoft Partner status for Progent's team of engineers and has allowed Progent to develop high-end troubleshooting capability and to refine remote connectivity technology to repair network problems rapidly while eliminating the expense and lost productivity associated with on-site support visits.
Even if your Pasadena business deals with a local independent support technician or employs an in-house organization that can handle the majority of network issues, Progentís Microsoft and Cisco certified engineers can provide an easy and seamless remote expansion of your local resources in cases when your regular IT support personnel either lack the availability or the experience to fix sudden network crises or particularly complex integration problems.
Details of Progent's Remote Network Support for Pasadena
Progent's phone help, remote troubleshooting, system security expertise, and system administration services offer businesses in Pasadena or anywhere in the state of California the greatest leverage for your IT budget. Whether you need occasional phone support and remote network repair or ongoing Help Desk services and system management, Progent's experts can deliver your company enterprise-level IT support while permitting you to eliminate the expense and hassle of carrying a full-service internal IT staff. Key features of Progent's National Remote Support services include:
- Fast Phone Contact with Microsoft Premier Professionals
Progent's team of Microsoft-certified engineers can deliver fast and economical expertise to businesses in Pasadena and is also ideal for customers in geographic regions of California that lack consultants with proven experience supporting Microsoft's current line of server technologies. All Progent engineers have over 10 years of experience supporting Microsoft solutions. As a Microsoft Certified Partner consulting firm, Progent has the use of a wide range of Microsoft support tools, service databases, and continuing education.
- Per Minute Rates to Minimize Costs
Progent provides remote help on a minute-by-minute basis, so you are billed only for the support you use. Progent asks for no minimum fee for phone help and imposes no periodic retainer for support services provided during normal working hours. This keeps you from paying big bills for quick fixes.
- Access to Cisco Certified Network Design Specialists
Progent's certified experts for Cisco offers access to on-staff professionals with experience in designing, implementing, and supporting networking solutions powered by Cisco technology. Progent can provide a Cisco Certified Internetwork Expert or CCNP to help you create fast, high-availability, and secure infrastructure for wireline and wireless networking.
- Application Specialists Consulting
Progent's basic consulting offerings include technology integration, MS Exchange Server consulting, corporate security design, and shared Help Desk services. Progent's Application Experts group offers world-class consulting expertise in critical business applications. Help offered by the Application Experts Group covers:
Microsoft Dynamics GP/Great Plains Consulting and Programming
MS Project and Project Online Expertise
Microsoft Office 365 solutions consulting
Office Excel and Office 365 Excel Consulting and Application Development
Office Word and Office 365 Word Help
Business Information (BI) Reporting Consulting and Training
Microsoft Power BI Integration and Training
UNIX, Linux and Sun Solaris Help
MS SQL Server 2017 migration, Microsoft SQL Server 2016 Software Development, and Microsoft SQL Server 2014 Application Development and Debugging
Oracle Management Support and Software Development
MySQL Project Management and Application Programming
Amazon Marketplace Web Service Programming
By providing a full service one-stop source for network generalists and application experts, Progent is able to deliver fast, cost-effective, and thorough information technology solutions that fit the special needs of your company.
- State of the Art Online Access Software
Secure online connectivity permits Progent's service professionals to observe exactly what your customers see. This makes it easier to find quick solutions to problems that could otherwise demand a costly onsite service call. State-of-the-art online access software and experienced technicians together enable Progent to resolve most network problems quickly and affordably. Progent is a pioneer in online troubleshooting and automated network tracking.
- Support for Leading VPN Gateways
Progent can provide safe VPN access for gateways from major VPN vendors such as Microsoft, Cisco, Sonicwall and CheckPoint. Protected VPN remote access allows the engineers at Progent's Technical Response Center to repair your network remotely without jeopardizing network security.
- 24-hour Service for Maximum Network Availability
For companies with line-of-business applications, Progent can provide optional 24x7 remote support services. Combined with automated 24x7 server monitoring based on MS System Center Operations Manager, this offering can help produce high network uptime.
- Help Desk Outsourcing
Progent's Help Desk support programs are designed especially for budget-conscious businesses whose workers need instant recourse to a Help Desk Call Center with expert phone support and full escalation ability.
How Is Progent Different from Other Support Firms?
Progent is a Microsoft Partner support company and Progent's head count, range of technical knowledge, fine tuned remote support software, and familiarity with corporate IT allow offices to avoid the pitfalls of excessive dependence on smaller service organizations, independent freelance consultants, or over-stretched in-house IT help.
Progent stands out by offering:
How Does My Business Start Receiving Online Computer Help from Progent?
- Proven Methodology
Progentís staff of Microsoft and Cisco Premier experts average longer than ten years of real-world industry experience, at the forefront of IT service, performing a broad variety of IT tasks for a large array of businesses. Every Progent support professional shares a refined collection of personal best practices which are combined into company-wide leading practices training that Progent teaches its consulting personnel. This guarantees that you get not just expert technical help, but also a support engineer with field-tested approaches for using technical knowledge to resolve actual network problems rapidly.
- Value Pricing
Progent's pricing model is to bill for online service and on-site help per minute. Consequently, you are charged just for delivered support. Progent does not impose a more expensive rate for off-hours or emergency support, and inside California or in areas where Progent provides in-person support, Progent does not charge for travel time except for urgent support where on-site time is less than 4 hours. In addition, Progent imposes no service activation fee and asks no monthly commitment for services delivered during normal business hours. Many service firms impose substantial minimum payments or charge for every quarter hour or longer. Progent's fine granularity does away with large invoices for quick solutions so you will not be tempted to allow less critical problems to stay unaddressed.
- Knowledge Transfer
Progent is committed to knowledge transfer from Progent's support experts to customers. By educating customers to handle problems that are within their comfort zone, Progent can focus on offering high-value skills where Progent faces little competition. Companies who utilize familiar freelance service providers or who employ internal IT personnel benefit when Progent transfers information about new technology and proven processes to make their IT environments more robust, secure, and productive.
- 24x7 Network Monitoring with MS Operations Manager
Progent is one of the only support companies to provide 24x7 system tracking services powered by MS Operations Manager. MS Operations Manager allows your network support to be proactive rather than reactive. By anticipating potential issues before they result in downtime, system monitoring can keep your IT network from painful and expensive availability losses.
To get started with Progent's online help offerings or to learn more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for IT support, visit Immediate Network Support.