Fast and Affordable Remote Troubleshooting for Pasadena California Computer Systems
For companies located in Pasadena California, Progent offers online technical support for networks based on any mix of Microsoft Windows, Cisco, Apple macOS and OS X, or Linux technology. Progent's Microsoft Premier engineers have provided remote troubleshooting to companies in all 50 states in the U.S. (Refer to testimonials from Progent's customers.) In addition, Progent offers the expertise of Cisco CCIE-certified network specialists to help with complex networking problems, plus the services of CISA and CISSP-certified cybersecurity consultants to help with high-level security architecture and diagnostic jobs.
Progent's online technical support engineers offer exceptional leverage because they possess the practical experience and are equipped with the advanced tools needed to solve the majority of network issues rapidly. Efficient support reduces immediate expenses because solutions accumulate minimal billable consulting minutes. Remote help also eliminates the cost of dispatching a consultant to your location. Your company saves even more in incidental costs by reducing or eliminating system outages and associated losses due to business disruption, upset customers and vendors, unproductive workers, and distracted management. Progent's advanced remote consulting know-how is especially helpful in environments that rely on public clouds for critical network infrastructure or software such as Azure, Office 365 Exchange Online, Amazon AWA, Google Cloud Platform, or where onsite tech support may not be an alternative.
Progent's pricing policy for online help is designed to stretch your network support investment. Progent charges by the minute for phone consulting, so you are invoiced exclusively for the support that you actually get. Unlike typical remote service companies, Progent asks for no service activation charge or minimum fees. Progent's one-minute granularity and clean model for pricing save you from situations where quick solutions manage to turn into large tabs. Progent's skill at handling technical issues quickly means you saves cash.
Progent's Remote Consulting and Troubleshooting Services
Through years of experience, Progent has refined an array of customized technologies and field-tested processes which promote the maximum degree of efficiency for remote help and troubleshooting for computer networks of all sizes. Progent offers protected VPN support for gateways from a variety of leading vendors including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN access permits the consultants of Progent's online support team to access your network remotely without compromising system security.
Progent's powerful customer support reporting system includes thorough documentation of all support that Progent's clients have been provided. Progent's team engineers have access to the records of all help rendered to every client by every Progent consultant. This history of issues and resolutions is structured as a conveniently retrievable internal database that permits Progent's online technical professionals to communicate their knowledge with the whole team to ensure that the quality of Progent's support improves daily. Progent's extensive list of certifications and close relationships with key vendors including Cisco and Microsoft make available other vast technical databases and allow fast response from manufacturers' internal engineering staff so Progent's online consulting experts are able to come up with optimal solutions promptly.
Remote services available from Progent to customers in Pasadena California include:
Authorized Windows Support
Progent's Microsoft-premier remote support experts can deliver computer system problem solving and IT help for all Microsoft server products. Progent is a Microsoft Certified Partner and can provide your company the assistance of support engineers who can help your company with a broad variety of technology support including
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid environments, Windows Server 2012 R2 integration,
Windows Server 2008 maintenance,
Microsoft Exchange 2019 Server planning and configuration,
Microsoft Exchange Server 2016 planning and deployment, Exchange Server 2013 integration,
Exchange Server 2010 monitoring and support,
SharePoint 2019 planning and integration, SharePoint 2016 migration consulting services, Microsoft Teams planning and integration, Microsoft Skype for Business planning and deployment support, Lync Server integration, and Office Communications Server 2007 upgrade,
Microsoft Forefront Threat Management Gateway 2010 management and ISA Server migration, Microsoft SQL Server 2019 migration consulting, MS SQL Server 2017 consulting, Microsoft SQL Server 2016 integration and development and SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) network monitoring and reporting,
Project Server and Project Server Online planning,
Microsoft Office Access Programming,
SBS Server 2011 support, and
Windows 2012 R2 Essentials cloud integration.
Progent also offers a wide range of cost-effective PC desktop support services to assist your business to deploy, integrate, troubleshoot, and manage workstations and notebooks based on Windows. Progent's PC desktop consulting services cover areas such as providing Windows 10 upgrade help plus System Center 2012 Configuration Manager planning and installation, System Center 2016 Configuration Manager cloud integration, and Microsoft Intune integration help to centralize the management of your PCs and cloud-connected tablets and smartphones.
Talk to a Cisco Certified Internetwork Expert for High-level Infrastructure Troubleshooting
The Cisco Certified Internetwork Expert certification is the top recognition for networking engineers, and validates a person's networking knowledge at the master level. CCIEs know how to resolve even the most difficult issues surrounding network infrastructure design, integration, administration, protection, and repair. Cisco qualified CCIEs operate closely with Cisco's in-house support staff in isolating problems with Cisco IOS Software network management utilities and coming up with alternate approaches or locating program updates. Cisco qualified CCIEs provide excellent value since their deep expertise allows them to find solutions for problems rapidly. In typical instances, less seasoned consultants can wrestle for hours or even days with the same tasks that a Cisco-qualified CCIE can resolve in a few minutes. Progent's Cisco CCIE consultants can communicate with your computer system by means of the latest on-line support tools in order to provide efficient, secure, and economical analysis and remediation.
Los Angeles Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Los Angeles Metro Area.
Progent locations in Los Angeles Metro Area
||468 N Camden Dr, #200
Beverly Hills, CA 90210
||Beverly Hills Network Support Services
||9410 Owensmouth Ave
Chatsworth, CA 91311
||Chatsworth Network Support Services
||3780 Kilroy Airport Way, Suite 200
Long Beach, CA 90806
||Long Beach Network Support Services
||355 S Grand Ave, Suite 2450
Los Angeles, CA 90071
||Los Angeles Network Support Services
||1500 Rosecrans Ave, Suite 500
Manhattan Beach, CA 90266
||Manhattan Beach Network Support Services
||1055 E Colorado Blvd, 5th Floor
Pasadena, CA 91106
||Pasadena Network Support Services
||2425 Olympic Blvd, Suite 4000W
Santa Monica, CA 90404
||Santa Monica Network Support Services
||15260 Ventura Blvd, Suite 1200
Sherman Oaks, CA 91403
||Sherman Oaks Network Support Services
||27240 Turnberry Lane, Suite 200
Valencia, CA 91355
||Valencia Network Support Services
Progent's Cisco-qualified CCIEs can provide help for the complete line of Cisco's popular selection of connectivity products by offering services that include:
CISSP and ISSAP Certified Network Security Consultants
Progent's accredited CISSP and CISSP-ISSAP security and compliance experts offer a range of system protection solutions that can improve the safety of your Microsoft Windows, macOS and OS X, Linux, or UNIX environment against attacks or assist your company to recuperate rapidly following a serious penetration. Security services available from Progent cover in depth network security and compliance analysis utilizing tools such as GFI LANguard, AMAP Application Scanner, and products from Solar Winds tools and Netcat; rapid recuperation from malicious attacks; integrating firewalls; designing secure architectures for remote and mobile communication; guarding your messaging system from spam and directory harvest attacks; and instituting 24x7 network monitoring.
Hybrid Cloud Integration
Progent offers advanced remote consulting to help businesses of any size connect their information networks with leading public clouds including Microsoft Azure and Amazon Web Services. Progent can assist your it team to plan and manage cost-effective environments that support Windows and Linux operating systems and apps in both cloud-centric systems or in hybrid topologies that combine physical resources along with public clouds. To help you to integrate public clouds with physical datacenters, Progent offers a range of cloud migration services that include Office 365 Exchange Online integration with on-premises installations of Exchange,
Microsoft Azure hybrid cloud planning and integration consulting, Amazon AWS hybrid cloud integration support, Amazon Web Marketing Service (WMS) programming and debugging, and Google Cloud planning and integration expertise. Progent has over 20 years of experience providing advanced consulting expertise online, and Progent can help you successfully carry out your cloud migration initiatives on schedule and within your budget.
VMware Site Recovery Manager Consulting
VMware's Site Recovery Manager is a component of VMware vCenter that allows you to define, automate and verify a consistent process for recovering services rapidly following a breakdown. SRM provides centrally controlled and automated recovery, application mobility, and non-intrusive site relocation, failback and site re-protect. Site Recovery Manager also supports non-intrusive testing for site recovery, updates and patches and can produce audit reports to confirm full service restoration, validate SLAs and demonstrate disaster recovery compliance. Progent offers the support of a VCDX certified VMware SRM consultant to assist your organization to plan, configure, test and maintain a disaster recovery system based on VMware Site Recovery Manager.
Progent's VMware vSphere experts offer in-depth understanding of VMware vCloud Director (vCD), vRealize Automation, vRealize Orchestrator and vCloud tools for administering private and public cloud and hybrid cloud solutions that deliver high uptime, data security, and disaster recovery. Progent can also provide advanced VMware NSX expertise from a VCDX-NV certified network designer to assist your organization to build a fully virtualized Software Defined Data Center (SDDC) that can be set up or re-purposed in minutes and managed with a high level of automation regardless of the hardware used by the basic network infrastructure.
UNIX, Linux, Sun Solaris, and macOS and OS X Expertise
Progent's UNIX/Linux consultants and macOS and OS X technology specialists offer online support services to cover a broad array of information technologies including system architecture, messaging systems, network and process security, plus UNIX/Linux and Microsoft Windows integration. For server hardware economization and easy management in environments that combine Linux-based systems and Windows, Progent can provide VMware vSphere integration and Citrix expertise. Progent can also assist with transitioning from legacy applications to Windows or Linux-based solutions. Progent's team-oriented methodology for resolving network problems promotes fast escalation, if necessary, to consultants with task-relevant experience to tackle challenging situations. This expedites repair of urgent problems, minimizes lost productivity, and lowers service costs.
Progent's UNIX/Linux consultants can provide emergency online assistance analyzing anomalies within UNIX, Linux, or Solaris systems based on leading variants of UNIX including:
Mac OS X
IBM AIX Open UNIX
Silicon Graphics IRIX
Progent's ProSight Fixed-price Managed IT Services for Small and Mid-size Organizations
Progent provides a selection of low-cost, flat-rate managed services intended to allow small and mid-size organizations to utilize the same advanced IT solutions deployed by many of the industry's leading corporations. Progent's ProSight series of outsourced network management services addresses all critical aspects of modern networking including email content filtering, behavioral-based threat defense, cloud-based backup/recovery, network infrastructure health monitoring, virtual server cloud hosting, and network asset documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that utilizes cutting edge behavior-based analysis tools to guard endpoint devices as well as physical and virtual servers against new malware assaults such as ransomware and email phishing, which routinely get by legacy signature-based AV products. ProSight ASM protects local and cloud resources and provides a unified platform to manage the entire malware attack progression including filtering, detection, containment, cleanup, and post-attack forensics. Key features include one-click rollback using Windows VSS and automatic network-wide immunization against new threats. Learn more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Security and Exchange Filtering
Progent's ProSight Enhanced Security Protection (ESP) managed services offer economical in-depth protection for physical and virtual servers, desktops, smartphones, and Exchange email. ProSight ESP utilizes contextual security and advanced machine learning for continuously monitoring and responding to security assaults from all vectors. ProSight ESP offers two-way firewall protection, intrusion alarms, device control, and web filtering through cutting-edge tools packaged within a single agent managed from a unified control. Progent's security and virtualization experts can assist your business to design and implement a ProSight ESP environment that addresses your company's unique requirements and that allows you demonstrate compliance with government and industry information security regulations. Progent will help you specify and implement security policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alerts that require urgent action. Progent's consultants can also assist your company to set up and verify a backup and disaster recovery solution like ProSight Data Protection Services (DPS) so you can get back in business rapidly from a potentially disastrous security attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified endpoint security and Microsoft Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services provide small and mid-sized organizations an affordable and fully managed service for secure backup/disaster recovery (BDR). For a low monthly price, ProSight Data Protection Services automates and monitors your backup processes and allows rapid recovery of vital data, applications and virtual machines that have become lost or damaged due to component breakdowns, software glitches, natural disasters, human error, or malware attacks like ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, apps, system images, plus Hyper-V and VMware images/. Critical data can be protected on the cloud, to an on-promises storage device, or mirrored to both. Progent's cloud backup specialists can provide world-class expertise to set up ProSight Data Protection Services to to comply with government and industry regulatory standards like HIPAA, FIRPA, PCI and Safe Harbor and, when needed, can help you to recover your critical information. Find out more about ProSight DPS Managed Cloud Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering service that uses the infrastructure of top data security companies to deliver web-based control and world-class security for all your email traffic. The powerful structure of Progent's Email Guard managed service combines cloud-based filtering with a local security gateway device to offer advanced defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. Email Guard's cloud filter acts as a preliminary barricade and keeps the vast majority of unwanted email from making it to your security perimeter. This reduces your exposure to external threats and conserves system bandwidth and storage space. Email Guard's on-premises security gateway appliance adds a further layer of inspection for inbound email. For outgoing email, the on-premises gateway offers AV and anti-spam protection, DLP, and email encryption. The local gateway can also help Microsoft Exchange Server to monitor and safeguard internal email that originates and ends inside your corporate firewall. For more details, see ProSight Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
ProSight WAN Watch is an infrastructure management service that makes it simple and affordable for smaller businesses to map, monitor, enhance and troubleshoot their connectivity appliances such as routers and switches, firewalls, and access points plus servers, printers, endpoints and other networked devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that network diagrams are always updated, copies and manages the configuration of almost all devices on your network, monitors performance, and generates alerts when potential issues are discovered. By automating tedious management activities, WAN Watch can cut hours off common chores like network mapping, expanding your network, locating devices that need critical updates, or identifying the cause of performance issues. Learn more details about ProSight WAN Watch infrastructure monitoring and management consulting.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring managed service that incorporates state-of-the-art remote monitoring and management (RMM) technology to help keep your network running at peak levels by tracking the health of vital computers that drive your business network. When ProSight LAN Watch uncovers a problem, an alert is sent automatically to your specified IT staff and your assigned Progent consultant so any potential problems can be addressed before they have a chance to disrupt productivity Find out more about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and applications hosted in a protected fault tolerant data center on a fast virtual machine host configured and maintained by Progent's IT support professionals. Under the ProSight Virtual Hosting service model, the client owns the data, the OS software, and the apps. Since the environment is virtualized, it can be ported immediately to an alternate hardware solution without requiring a lengthy and difficult configuration procedure. With ProSight Virtual Hosting, you are not tied a single hosting service. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, maintain, find and safeguard information about your network infrastructure, procedures, business apps, and services. You can instantly find passwords or IP addresses and be alerted automatically about upcoming expirations of SSLs or domains. By cleaning up and organizing your network documentation, you can eliminate as much as 50% of time wasted looking for critical information about your network. ProSight IT Asset Management includes a centralized location for holding and collaborating on all documents required for managing your business network such as standard operating procedures and How-To's. ProSight IT Asset Management also supports advanced automation for gathering and associating IT data. Whether youíre planning enhancements, doing maintenance, or responding to a crisis, ProSight IT Asset Management gets you the knowledge you need as soon as you need it. Learn more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and low-cost way for small and mid-size businesses to get an unbiased assessment of the health of their IT system. Based on a selection of the top remote monitoring and management (RMM) tools available, and overseen by Progent's world-class team of information technology professionals, ProSight Network Audits show you how well the deployment of your essential infrastructure devices adhere to best practices. The Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver instant benefits such as a more manageable Active Directory (AD) environment. Both versions also include one year of advanced remote network monitoring and management. Benefits can include lower-cost network management, improved compliance with information security standards, higher utilization of network assets, quicker problem resolution, more reliable backup and recovery, and higher availability. Learn more information about ProSight Network Audits IT infrastructure assessment.
The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is an affordable service centered on a phone interview with a Progent backup/recovery expert. The interview is intended to help assess your company's ability to block or recover rapidly following an assault by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you personally to gather information about your current security profile and backup platform, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can follow industry best practices to build a cost-effective security and backup environment that meets your company's requirements. For additional information, see Progent's ProSight Ransomware Preparedness Report Service.
Special Support Services Available from Progent
Progent offers the services of seasoned online consulting experts for special information technology programs. Progent's charges for ongoing consulting tasks are set based on the qualifications of the consultants required. Progent's background in these important fields of computer technology allows customers to execute major projects within budget and on schedule. Progent's project-based remote engineering services include:
How Your Pasadena Company Can Contact Progent's Remote Service Experts
Help Desk Support
Progent's Help Desk Call Center service offerings for companies with networks that incorporate Windows, Cisco, Apple macOS and OS X, UNIX, or Linux platforms include comprehensive Call Center services, shared Helpdesk services, and Helpdesk process consulting.
Progent's Standard Help Desk Services offer smaller organizations an end-to-end service desk solution that handles all aspects of online Level 1 desktop support from initial requests through ticketing, screen sharing, status tracking, problem resolution, and reporting. Progent provides call desk services at a significant discount from Progent's regular desktop support rates, and Progent offers the additional option of fast on-demand escalation to subject matter experts to resolve the most problems.
Progent's Help Desk Call Center consulting services can assist you in building an efficient new Help Desk or improving your established one, selecting or enhancing Call Center software to meet the special demands of your company, or adding occasional online staff to work with your internal Help Desk Call Center group during demanding situations such as software transitions, mass upgrades, or installing new applications.
Progent's Help Desk Call Center staff of seasoned information technology consultants provides your clients in Pasadena California rapid access to an efficient technical support resource with extensive experience providing phone consulting and remote diagnostics for computer environments powered by Windows, Cisco, macOS and OS X, UNIX, or Linux components. Progent's concentration is to earn the Help Desk Call Center recognition as a crucial contributor to business efficiency, and Progent's target is to resolve and not merely document network problems.
- Applications Services: Training, Custom Development, and Troubleshooting
Progent's Applications Experts Team can supply phone-based advanced consulting support and education in specific business application areas including Enterprise Requirements Planning, MRP, accounting system customization, and CRM. Progent also offers consulting expertise, custom programming, and education for familiar Microsoft business applications including CRM, Office Project, Office 365 Word, and Microsoft Office 365 Excel. To read more on Progent's consulting, programming, and education services, see Progent's Applications Experts Group.
- Unified and Automated Management of Hybrid Cloud Networks
System Center 2016 centralizes and automates the administration of hybrid cloud environments through advanced support for Windows Server 2016, Windows 10 clients; seamless integration of multi-OS environments that include various Linux distributions, Hyper-V and VMware; and better cloud support including closer integration with Intune for Apple iPhone and Google Android smartphone administration plus built-in integration with Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center 2016 consulting experts can provide world-class remote and on-premises support for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can help organizations of any size to plan and install a new implementation of Microsoft System Center 2016, extend or optimize an existing one, migrate smoothly from an earlier version of System Center, or debug your System Center solution.
- Remote Hybrid Network Monitoring and Reporting Services
Progent can deliver companies in Pasadena California online IT infrastructure monitoring by providing System Center Operations Manager (SCOM 2016) expertise and Microsoft System Center 2012 Operations Manager support. Progent can configure Operations Manager for your environment so your network maintenance is proactive rather than reactive. By anticipating emerging trouble spots before they grow into full-scale emergencies, proactive monitoring can head off disruptive and costly information system crises. Progent can also use system monitoring products like Nagios and MRTG to analyze UNIX/Linux, Sun Solaris, or Apple macOS and OS X environments, Microsoft networks, or networks based on a variety of operating systems.
To contact Progent about urgent phone-based help with Windows, Apple macOS and OS X, or Linux computer systems, go to Progent's Emergency Phone-Based Help, call 1-800-993-9400, or go to Contact Progent.
For offices and startups in Pasadena California, Progent's online computer support engineers are ready to provide effective and affordable system help the instant your business needs it. More than 15 years of offering online tech support has led to Microsoft Partner status for Progent's consulting experts and has enabled Progent to develop high-end troubleshooting capability and to refine remote access technology to fix network problems rapidly while avoiding the cost and lost productivity associated with on-premises service visits.
Even if your Pasadena organization deals with a regular independent support technician or maintains an in-house IT staff that know how to deal with common network problems, Progentís Microsoft and Cisco certified consultants can provide an easy and seamless virtual extension of your local resources for situations when your usual IT support personnel either don't have the bandwidth or the expertise to deal with sudden system crises or particularly challenging integration projects.
Features of Progent's Remote Computer Services for Pasadena California
Progent's phone support, Internet-based troubleshooting, network security consulting, and network management services give offices in Pasadena California the greatest leverage for your support budget. Whether you require one-time telephone support and remote troubleshooting or full-time Help Desk call center services and system administration, Progent's experts can deliver your office world class network support while allowing you to avoid the cost and administration overhead of running a large in-house IT staff. Highlights of Progent's online help program include:
- Immediate Telephone Access to Microsoft Premier Professionals
Progent's team of Microsoft-certified technicians can provide fast and affordable expertise to offices in Pasadena California and is also ideal for networks in geographic regions that have a limited supply of technicians with in-depth expertise supporting Microsoft's latest family of server technologies. All Progent engineers have at least 10 years of background supporting Microsoft solutions. As a Microsoft Partner consulting firm, Progent has the use of a broad range of Microsoft support tools, service information, and continuing education.
- By the Minute Billing to Minimize Expenses
Progent provides online help on a per-minute billing plan, so you are charged only for the support you receive. Progent asks for no minimum charge for online help and imposes no ongoing retainer for services provided during normal working hours. This keeps you from facing big invoices for quick repairs.
- Availability of Cisco Network Architecture Experts
Progent's certified experts for Cisco can provide access to authorized specialists who have skill in designing, implementing, and managing networking environments based on Cisco technology. Progent can provide a Cisco Certified Internetwork Expert or Cisco Certified Network Professional to help you build fast, high-availability, and secure infrastructure for local and remote networking.
- Application Specialists Team
Progent's basic consulting offerings consist of technology integration, MS Exchange expertise, corporate security design, and Help Desk Co-management services. Progent's Experts Team offers world-class consulting expertise for critical business applications. Help available from the Application Experts Team includes:
Microsoft Dynamics GP Support and Programming
MS Project Training
Microsoft Office 365 integration support
Office Excel and Microsoft Office 365 Excel Consulting and Application Development
Microsoft Office Word and Microsoft Office 365 Word Help
Business Information (BI) Reporting Consulting and Troubleshooting
Microsoft Power BI Consulting Services
UNIX, Linux and Solaris Help
MS SQL Server 2019 integration, MS SQL Server 2017 planning and migration, SQL Server 2016 Software Design, and SQL Server 2014 Application Programming and Troubleshooting
Oracle DBA Services and Software Programming
MySQL DBA Services and Software Development
Apple Macintosh Integration
Amazon Marketplace Web Service (Amazon MWS) Application Development
By offering a convenient centralized source for IT generalists and specialists, Progent can deliver timely, inexpensive, and thorough information technology solutions that match the unique needs of your business.
- Sophisticated Remote Access Software
Secure remote access permits Progent's service experts to observe precisely what your customers see. This makes it possible to produce quick fixes to problems that could otherwise require an expensive onsite visit. State-of-the-art remote connectivity software and expert technicians combine to allow Progent to repair most network issues rapidly and economically. Progent is an industry leader in offsite support and remote system tracking.
- Support for Popular VPN Products
Progent supports safe Virtual Private Network access for gateways from leading VPN providers such as Microsoft, Cisco, WatchGuard and CheckPoint. Secure VPN online connectivity allows the experts at Progent's Technical Response Center to repair your system remotely without compromising network security.
- 24-hour Support for High Network Uptime
For companies with vital applications, Progent offers optional 24x7 remote technical services. Used in conjunction with remote 24x7 network monitoring based on Microsoft System Center Operations Manager, this offering can help produce maximum network uptime.
- Help Desk Services
Progent's Help Desk outsourcing services are designed especially for budget-conscious companies whose workers need instant recourse to a Help Desk Call Center with expert phone support and complete escalation ability.
How Is Progent Different from Other Service Organizations?
Progent is a Microsoft Partner consulting company and Progent's staff size, breadth of technical experience, fine tuned remote support tools, and familiarity with corporate IT allow companies to avoid the limitations of exclusive dependence on smaller consulting firms, individual freelance consultants, or limited in-house IT help.
Progent stands out by offering:
How Does Our Company Begin Getting Remote Network Help from Progent?
- Proven Methodology
Progentís staff of Microsoft and Cisco Certified experts average more than ten years of real-world professional experience, in the trenches of IT support, performing a wide range of technical tasks for a large mix of clients. Each Progent consultant shares a refined collection of personal best practices which are combined into shared best practices training that Progent teaches its support personnel. This ensures that you get not just expert IT skills, but also a support engineer with field-tested methods for applying technical knowledge to fix real-world IT problems efficiently.
- Value Pricing
Progent's pricing model is to bill for online support and in-person visits by the minute. Consequently, you are invoiced just for delivered support. Progent does not demand a higher rate for off-hours or urgent service, and within California or in areas where Progent provides in-person service, Progent does not charge for travel time except for emergency calls where on-site time is less than four hours. Also, Progent imposes no startup charge and requires no retainer for support services delivered during normal business hours. Many service firms impose large minimum fees or charge for every fifteen minutes or longer. Progent's fine granularity does away with large invoices for quick fixes so you won't be forced to permit simple problems to stay unaddressed.
- Knowledge Transfer
Progent practices knowledge transfer from Progent's support experts to clients. By educating customers to handle technical issues that are within their comfort zone, Progent can focus on delivering hard-to-find skills where Progent has little competition. Companies who work with trusted freelance service providers or who employ in-house support personnel benefit when Progent transfers knowledge about critical technology and proven processes to make their IT environments more reliable, secure, and efficient.
- Remote Server Monitoring with MS System Center Operations Manager
Progent is one of the few IT service firms to offer round-the-clock remote tracking services based on MS Operations Manager. MS System Center Operations Manager allows your computer support to be anticipatory instead of reactive. By anticipating possible problems before they result in downtime, network monitoring can keep your information network from painful and expensive availability disruptions.
To get started with Progent's Nationwide Remote Support offerings or to learn more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for network help, go to Immediate Network Support.