Fast and Affordable Online Troubleshooting for Pasadena California IT Networks
For organizations located in Pasadena California, Progent offers remote support for computer systems based on any mix of Microsoft Windows, Cisco, macOS and OS, or Linux platforms. Progent's Microsoft Premier professionals have provided remote support to companies in every state in the U.S. (See recommendations from Progent's clients.) In addition, Progent can furnish the expertise of Cisco CCIE-qualified engineers to help with challenging networking issues, plus the services of CISA and CISSP-accredited security experts to handle advanced security design and diagnostic jobs.
Progent's remote support experts offer exceptional leverage because they have the practical background and are equipped with the sophisticated tools required to resolve the majority of network issues quickly. This lowers immediate expenses since service calls require minimal chargeable consulting minutes. Remote support also eliminates the expense of dispatching a consultant to your site. Your organization benefits even more with incidental expenses by minimizing or avoiding system downtime and related losses resulting from business discontinuity, disgruntled customers and vendors, idle employees, and distracted management. Progent's extensive remote technical support expertise is especially important in environments that are dependent on public clouds for vital network infrastructure or applications like Microsoft Azure, Exchange Online, Amazon AWA, Google Cloud Platform, or where onsite tech support may not be useful.
Progent's pricing policy for online help is designed to leverage your network support dollar. Progent charges per minute for telephone-based consulting, so you owe just for the services that you receive. In contrast to typical online service firms, Progent imposes no initialization surcharge or minimum fees. Progent's one-minute granularity and simple model for billing avoid situations where speedy. minor solutions somehow turn into major tabs. Progent's penchant for disposing of technical issues quickly means your business saves money.
Progent's Online Consulting and Technical Support Services
Through years of experience, Progent has fine tuned an array of optimized technologies and field-tested methodologies that allow the highest level of effectiveness for online technical support and repair for IT systems of any size. Progent provides safe Virtual Private Network support for gateways from a variety of popular sources such as Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN connectivity allows the consultants of Progent's online support team to access your network without compromising network security.
Progent's proven customer support reporting system stores detailed histories of all support that Progent's customers have been provided. Progent's team consultants have the benefit of the details of support provided to every Progent client by any consultant. This archive of problems and fixes is structured as an easily accessible internal knowledge base that allows Progent's online support engineers to communicate their experiences company-wide to ensure that the value of Progent's support services improves daily. Progent's extensive list of certifications and working associations with major technology companies including Cisco and Microsoft open up other massive technical support databases and permit quick response from manufacturers' internal product engineers with the result that Progent's remote service experts are able to determine optimal resolutions in the least time.
Remote support provided by Progent to businesses in Pasadena California include:
Certified Microsoft Windows Expertise
Progent's Microsoft-expert remote support professionals can provide computer troubleshooting and IT support for the complete line of Microsoft server products. Progent is a Microsoft Certified Partner and can provide your company the assistance of support professionals who can help you with a wide variety of platform support such as
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid systems, Windows Server 2012 R2 integration,
Windows Server 2008 migration,
MS Exchange 2019 Server planning and configuration,
Microsoft Exchange Server 2016 migration, Microsoft Exchange Server 2013 configuration,
Exchange 2010 management,
SharePoint Server 2019 design and deployment, SharePoint Server 2016 migration and hybrid integration expertise, Microsoft Teams consulting, Microsoft Skype for Business planning and deployment support, Lync Server integration, and Microsoft Communications Server troubleshooting,
Microsoft Forefront TMG 2010 administration and ISA Server 2006 migration, Microsoft SQL Server 2019 integration expertise, MS SQL Server 2017 consulting, Microsoft SQL Server 2016 migration and programming and SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) system monitoring and reporting,
Project Server training,
Microsoft Office Access Application Development,
Small Business Server support, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent in addition can deliver a broad array of cost-effective desktop services to assist your business to install, integrate, repair, and manage workstations and notebooks powered by Windows. Progent's desktop consulting services cover areas such as providing Windows 10 migration support services as well as Microsoft System Center 2012 Configuration Manager planning and deployment, System Center 2016 Configuration Manager (SCCM 2016) hybrid cloud integration, and Intune expertise to centralize the administration of your PCs along with your cloud-connected tablets and smartphones.
Talk to a Cisco Certified Internetwork Expert for Complex Infrastructure Troubleshooting
The Cisco CCIE certification is the highest recognition for networking engineers, and certifies a consultant's networking knowledge at the master level. Cisco-qualified CCIEs know how to resolve even the most difficult issues encountered in network design, integration, administration, protection, and repair. CCIEs operate closely with Cisco's in-house engineers in analyzing problems with Cisco IOS network management utilities and developing workarounds or locating software patches. CCIEs provide excellent value because their deep expertise enables them to fix problems rapidly. In typical cases, less qualified service providers can wrestle for many hours or days with identical problems that a Cisco-qualified CCIE can resolve in a few minutes. Progent's Cisco CCIE engineers can tie into your environment by means of the latest remote support tools to provide efficient, secure, and affordable diagnosis and repair.
Los Angeles Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Los Angeles Metro Area.
Progent locations in Los Angeles Metro Area
||468 N Camden Dr, #200
Beverly Hills, CA 90210
||Beverly Hills Network Support Services
||9410 Owensmouth Ave
Chatsworth, CA 91311
||Chatsworth Network Support Services
||3780 Kilroy Airport Way, Suite 200
Long Beach, CA 90806
||Long Beach Network Support Services
||355 S Grand Ave, Suite 2450
Los Angeles, CA 90071
||Los Angeles Network Support Services
||1500 Rosecrans Ave, Suite 500
Manhattan Beach, CA 90266
||Manhattan Beach Network Support Services
||1055 E Colorado Blvd, 5th Floor
Pasadena, CA 91106
||Pasadena Network Support Services
||2425 Olympic Blvd, Suite 4000W
Santa Monica, CA 90404
||Santa Monica Network Support Services
||15260 Ventura Blvd, Suite 1200
Sherman Oaks, CA 91403
||Sherman Oaks Network Support Services
||27240 Turnberry Lane, Suite 200
Valencia, CA 91355
||Valencia Network Support Services
Progent's Cisco-qualified CCIEs can provide expertise in all of Cisco's top-selling selection of infrastructure appliances by offering consulting services that include:
CISSP, ISSAP, and CISM Premier Network Security Professionals
Progent's certified CISM and CISSP security and compliance consultants can provide a variety of security services that can improve the defenses of your Microsoft Windows, Apple macOS and OS X, Linux environment against internal or external threats or help your business to recuperate rapidly after a serious breach. Security support services available from Progent cover comprehensive information security and compliance evaluation using utilities such as GFI LANguard NSS, AMAP Application Scanner, and products from Metasploit and Netcat; rapid cleanup after virus and worm assaults; integrating firewalls; establishing safe mechanisms for off-site and mobile communication; protecting your messaging system from viruses, spam and directory harvest attacks; and setting up 24x7 proactive monitoring.
Hybrid Cloud Integration Solutions
Progent offers advanced remote consulting services to help companies of any size integrate their networks with popular public clouds such as Microsoft Azure and Amazon Web Services. Progent can assist your it team to plan and administer hybrid ecosystems that support Windows and Linux systems and apps in either cloud-only systems or in hybrid architectures that combine physical IT assets as well as public clouds. To assist you to integrate cloud services with networks, Progent can provide a range of public cloud integration services that include Office 365 integration solutions with on-premises Exchange deployments,
Azure hybrid cloud planning and integration services, Amazon AWS hybrid cloud solutions, Amazon Web Marketing Service (WMS) programming and debugging, and Google Cloud Platform integration expertise. Progent has more than two decades of background providing high-level consulting services online, and Progent can make sure you complete your cloud migration projects quickly and affordably.
VMware Site Recovery Manager (SRM) Planning and Deployment
VMware's Site Recovery Manager is a component of VMware vCenter that allows you to specify, automate and test a repeatable runbook for recovering services rapidly following an outage. SRM supports centrally managed and automated disaster recovery, application mobility, plus non-intrusive site migration, failback and site re-protect. Site Recovery Manager also allows non-disruptive testing for site recovery, upgrades and fixes and can produce audit reports to verify complete service recovery, validate Service Level Agreements and demonstrate disaster recovery compliance. Progent can provide the support of a VCDX certified VMware Site Recovery Manager consulting expert to help you to plan, configure, test and maintain a disaster recovery system based on VMware Site Recovery Manager.
Progent's VMware vSphere and vCloud experts offer in-depth experience of VMware vCloud Director (vCD), VMware vRealize Automation (vRA), vRO and vCloud Suite used for administering private and public cloud and hybrid cloud environments that deliver high availability, security, and application mobility. Progent also offers advanced VMware NSX expertise from a VCDX-NV certified network designer to assist you to plan and deploy a completely virtualized Software Defined Data Center that can be provisioned or migrated in minutes and managed with a high level of automation independent of the physical components used by the underlying network infrastructure.
UNIX/Linux, Solaris, and Apple macOS and OS X Support Services
Progent's UNIX, Linux consultants and macOS and OS X technology specialists can provide online support services to address a broad spectrum of information technologies such as network infrastructure, email solutions, system and operational security, plus UNIX/Linux and Microsoft Windows coexistence. For server hardware consolidation and simplified administration in environments that include Linux and Microsoft Windows, Progent offers VMware vSphere integration and Citrix expertise. Progent can also assist with transitioning from legacy systems to MS Windows or Linux solutions. Progent's group-based approach to resolving network problems enables quick escalation, when required, to engineers with task-relevant experience to handle complex scenarios. This expedites repair of urgent problems, minimizes network downtime, and lowers service costs.
Progent's UNIX and Linux support engineers can offer emergency phone-based assistance troubleshooting problems within UNIX, Linux, or Solaris systems powered by leading variants of UNIX including:
Mac OS X
IBM AIX OS
HP-UX (Hewlett Packard UNIX)
Silicon Graphics IRIX
Progent's ProSight Fixed-price Managed IT Services for Small and Mid-size Organizations
Progent provides a selection of affordable, flat-rate services designed to enable small and mid-size organizations to benefit from the same best-of-breed technology used by some of the industry's top corporations. The ProSight line of network management outsourcing services covers all critical aspects of information technology such as email content filtering, threat defense based on machine leaning, cloud-based backup and disaster recovery, network infrastructure health monitoring, virtual server hosting, and IT asset documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that utilizes next generation behavior-based machine learning tools to guard endpoint devices and physical and virtual servers against new malware assaults such as ransomware and file-less exploits, which routinely get by legacy signature-based AV tools. ProSight Active Security Monitoring safeguards local and cloud resources and provides a single platform to address the complete threat lifecycle including blocking, infiltration detection, mitigation, remediation, and post-attack forensics. Top features include one-click rollback with Windows VSS and real-time system-wide immunization against new threats. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Endpoint Security and Exchange Email Filtering
Progent's ProSight Enhanced Security Protection services offer economical in-depth protection for physical and virtual servers, workstations, smartphones, and Microsoft Exchange. ProSight ESP utilizes contextual security and advanced heuristics for round-the-clock monitoring and responding to cyber assaults from all attack vectors. ProSight ESP offers firewall protection, penetration alerts, endpoint management, and web filtering through leading-edge tools incorporated within a single agent managed from a unified console. Progent's security and virtualization consultants can help your business to plan and implement a ProSight ESP deployment that addresses your organization's specific requirements and that allows you demonstrate compliance with government and industry information security regulations. Progent will help you specify and configure policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alarms that require urgent attention. Progent can also help you to install and verify a backup and restore solution such as ProSight Data Protection Services (DPS) so you can recover rapidly from a destructive cyber attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services from Progent offer small and mid-sized businesses a low cost and fully managed service for secure backup/disaster recovery. Available at a low monthly rate, ProSight Data Protection Services automates and monitors your backup processes and enables fast recovery of critical files, applications and VMs that have become lost or corrupted as a result of component failures, software glitches, natural disasters, human error, or malicious attacks like ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware images/. Critical data can be backed up on the cloud, to an on-promises device, or to both. Progent's BDR consultants can deliver advanced expertise to set up ProSight Data Protection Services to to comply with regulatory requirements like HIPAA, FINRA, PCI and Safe Harbor and, when needed, can help you to restore your critical information. Learn more about ProSight Data Protection Services Managed Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering and email encryption service that uses the infrastructure of leading data security vendors to provide centralized control and world-class protection for your inbound and outbound email. The hybrid architecture of Email Guard managed service integrates cloud-based filtering with an on-premises gateway device to provide complete protection against spam, viruses, Denial of Service Attacks, DHAs, and other email-based malware. Email Guard's Cloud Protection Layer serves as a preliminary barricade and blocks most unwanted email from reaching your network firewall. This decreases your vulnerability to external threats and saves network bandwidth and storage space. Email Guard's onsite security gateway device adds a further level of analysis for inbound email. For outgoing email, the local security gateway provides anti-virus and anti-spam protection, DLP, and email encryption. The onsite security gateway can also assist Exchange Server to monitor and protect internal email traffic that originates and ends inside your security perimeter. For more information, visit Email Guard spam and content filtering.
- ProSight WAN Watch: Network Infrastructure Management
ProSight WAN Watch is an infrastructure management service that makes it easy and inexpensive for small and mid-sized businesses to map, monitor, optimize and debug their networking hardware such as switches, firewalls, and load balancers as well as servers, client computers and other networked devices. Incorporating cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch ensures that network diagrams are kept updated, captures and manages the configuration of almost all devices on your network, monitors performance, and generates notices when problems are detected. By automating time-consuming management and troubleshooting processes, WAN Watch can cut hours off common tasks such as making network diagrams, expanding your network, locating appliances that need important software patches, or resolving performance issues. Learn more details about ProSight WAN Watch infrastructure management consulting.
- ProSight LAN Watch: Server and Desktop Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that uses advanced remote monitoring and management (RMM) technology to help keep your network operating at peak levels by checking the health of vital computers that drive your information system. When ProSight LAN Watch uncovers an issue, an alarm is transmitted automatically to your designated IT management personnel and your assigned Progent consultant so that all potential problems can be resolved before they can disrupt your network Find out more details about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and applications hosted in a secure Tier III data center on a high-performance virtual machine host set up and managed by Progent's network support professionals. With Progent's ProSight Virtual Hosting service model, the client owns the data, the OS software, and the applications. Since the system is virtualized, it can be ported easily to an alternate hosting solution without a time-consuming and technically risky configuration procedure. With ProSight Virtual Hosting, you are not tied a single hosting provider. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, update, retrieve and protect data related to your network infrastructure, procedures, business apps, and services. You can instantly locate passwords or serial numbers and be alerted about impending expirations of SSL certificates ,domains or warranties. By cleaning up and managing your IT documentation, you can save as much as half of time thrown away looking for critical information about your network. ProSight IT Asset Management includes a common location for holding and sharing all documents required for managing your business network like standard operating procedures and How-To's. ProSight IT Asset Management also supports advanced automation for gathering and relating IT information. Whether youíre planning improvements, doing maintenance, or responding to an emergency, ProSight IT Asset Management delivers the data you require the instant you need it. Learn more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and affordable alternative for small and medium-size organizations to get an unbiased evaluation of the health of their IT system. Powered by a selection of the top remote monitoring and management (RMM) platforms in the industry, and overseen by Progent's world-class team of information technology experts, ProSight Network Audits show you how well the deployment of your core network devices adhere to leading practices. The Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver immediate benefits such as a more manageable Active Directory (AD) system. Both also come with one year of advanced remote network monitoring and management (RMM). Benefits can include lower-cost management, better compliance with government and industry security regulations, more efficient utilization of IT assets, faster problem resolution, more reliable backup and restore, and less downtime. See more information about Progent's ProSight Network Audits IT infrastructure review.
The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is a low-cost service based on a brief phone discussion with a Progent backup/recovery expert. The interview is intended to help evaluate your organization's preparedness either to block or recover quickly after an attack by a ransomware strain like Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you personally to gather information concerning your current security profile and backup/recovery platform, and Progent will then produce a written Basic Security and Best Practices Report detailing how you can apply best practices to create a cost-effective security and backup/recovery environment that aligns with your business requirements. For additional information, see Progent's ProSight Ransomware Preparedness Report.
Additional Consulting Programs Offered by Progent
Progent can provide the skills of seasoned remote consulting professionals for special information technology programs. Progent's rates for longer-term development or consulting projects are determined according to the qualifications of the consultants involved. Progent's experience with these important areas of information technology allows clients to complete major initiatives economically and on time. Progent's special online engineering services include:
How Your Pasadena Business Can Contact Progent's Online Support Experts
Call Center Support
Progent's Call Center service options for organizations with environments that incorporate Microsoft, Cisco, macOS and OS X, or UNIX/Linux platforms include full-service Help Desk services, co-managed Help Desk support services, and Helpdesk consulting.
Progent's Standard Help Desk Services provide small businesses a comprehensive service desk solution that handles all facets of remote Level 1 desktop technical support from service requests through trouble ticket generation, remote desktop control, progress tracking, problem resolution, and reporting. Progent offers service desk support at a significant discount off Progent's regular desktop service rates, and Progent offers the option of fast on-demand escalation to subject matter experts to handle complex problems.
Progentís Help Desk Co-management services allow your business to split the load for Help Desk support seamlessly between your IT staff and Progent's nationwide pool of seasoned desktop support engineers and subject matter experts. Progentís shared Help Desk service is a collaborative support solution built around the leading professional services automation (PSA) platform for managing service requests, ticketing, responsibility, status tracking, and metrics.
Progent's Help Desk staff of veteran network experts offers your customers in Pasadena California quick access to a large support group with substantial experience offering telephone-based consulting and online repair service for IT systems powered by Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux products. Progent's focus is to earn the Help Desk perception as a key enabler of company productivity, and Progent's policy is to resolve instead of simply track network problems.
- Business Applications Support: Training, Development, and Problem Solving
Progent's Applications Consulting Team provides online professional consulting support and education in specific business application fields including Enterprise Requirements Planning, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management. Progent also offers consulting expertise, customization, and training for popular Microsoft applications including Microsoft CRM, Project, Office 365 Word, and Office 365 Excel. For additional information on Progent's consulting, custom development, and education offerings, visit Progent's Business Application Experts Team.
- Centralized and Automated Management of Hybrid Cloud Environments
System Center 2016 unifies and automates the administration of hybrid cloud environments by offering advanced support for Windows Server 2016, Windows 10; cohesive management of mixed-OS networks that include Linux, Microsoft Hyper-V and VMware; and better cloud support including closer integration with Intune for Apple iPhone and Android smartphone management plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center 2016 consulting experts offer advanced remote and on-premises support for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can assist your business to plan and configure a new implementation of Microsoft System Center 2016, extend or tune your current one, migrate efficiently from a previous release of System Center, or troubleshoot your System Center solution.
- Online IT Infrastructure Monitoring Support
Progent can deliver organizations in Pasadena California online IT infrastructure monitoring and reporting by providing System Center 2016 Operations Manager (SCOM 2016) consulting services and System Center 2012 Operations Manager troubleshooting and support. Progent can tune SCOM to suit your environment so that your network maintenance is proactive rather than reactive. By spotting emerging problems before they result in network outages, proactive monitoring can minimize inconvenient and costly information system breakdowns. Progent can also assist with network monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Solaris, or macOS and OS X environments, Windows networks, or networks that support a mix of platforms.
To get in touch with Progent about emergency phone-based assistance with Microsoft Windows, macOS and OS X, or Linux/UNIX networks, visit Progent's Emergency Phone-Based Support, call 1-800-993-9400, or go to Contact Progent.
For companies and startups in Pasadena California, Progent's phone-based network support specialists can deliver professional and affordable IT support the instant your company needs it. Long experience providing online repair services has led to Microsoft Partner status for Progent's consultants and has allowed Progent to acquire high-end troubleshooting capability and to refine remote access technology to solve computer problems rapidly while avoiding the expense and lost productivity that comes with on-premises support calls.
Even if your Pasadena organization works with a regular independent support technician or employs a full time IT staff that can deal with ordinary network problems, Progentís Microsoft and Cisco certified engineers can offer an easy and transparent remote extension of your on-site resources for situations when your usual IT support personnel either don't have the bandwidth or the knowledge to deal with unexpected system crises or especially challenging integration problems.
Features of Progent's Online Network Services for Pasadena California
Progent's online support, Internet-based troubleshooting, system security expertise, and network administration services offer offices in Pasadena California the greatest leverage for your support investment. Whether you need one-time telephone support and Internet-based troubleshooting or full-time Help Desk call center services and network management, Progent's professionals can provide your organization world class IT support while permitting you to eliminate the cost and administration overhead of maintaining a large in-house IT staff. Highlights of Progent's National Remote Support services include:
- Fast Phone Contact with Microsoft Certified Support Specialists
Progent's staff of Microsoft-certified engineers can provide fast and economical expertise to businesses in Pasadena California and is also ideal for customers in geographic areas that lack consultants with proven experience supporting Microsoft's latest family of server technologies. All Progent phone support staff have over 10 years of experience integrating Microsoft solutions. As a Microsoft Partner consulting firm, Progent has access to a wide selection of Microsoft support tools, service databases, and on-going education.
- By the Minute Billing to Minimize Costs
Progent provides remote help on a by-the-minute billing plan, so you are charged only for the services you receive. Progent asks for no minimum charge for online support and imposes no ongoing retainer for support services provided during normal working hours. This keeps you from paying big invoices for routine repairs.
- Availability of Cisco Certified Network Design Experts
Progent's registered experts for Cisco offers the services of authorized specialists who have skill in designing, deploying, and supporting networking solutions based on Cisco technology. Progent can offer a CCIE or Cisco Certified Network Professional to help you create high-speed, reliable, and secure connectivity for local and remote networking.
- Application Experts Team
Progent's basic consulting services consist of system integration, MS Exchange Server expertise, system security planning, and shared Help Desk services. Progent's Application Experts group can provide world-class consulting expertise for critical application areas. Help offered by the Application Experts Team includes:
Dynamics GP Consulting and Customization
MS Project and Project Online Support
Office 365 solutions consulting
Microsoft Office Excel and Office 365 Excel Technical Support and VBA Programming
Office Word and Microsoft Office 365 Word Support
BI Reporting Development and Training
Power BI Integration and Training
UNIX, Linux and Sun Solaris Support
MS SQL Server 2019 integration, MS SQL Server 2017 planning and migration, Microsoft SQL 2016 Software Development, and SQL Server 2014 Software Programming and Debugging
Oracle DBA Services and Application Programming
MySQL Project Management and Application Design
Apple Macintosh Support
Amazon Marketplace Web Service (Amazon MWS) Software Integration
By providing a full service one-stop resource for network generalists and application experts, Progent is able to deliver timely, cost-effective, and comprehensive IT solutions that address the specific needs of your business.
- Sophisticated Remote Access Software
Protected online access allows Progent's support professionals to observe exactly what your customers see. This makes it easier to find fast fixes to problems that might otherwise require an expensive onsite service call. Cutting-edge online connectivity tools and expert engineers together enable Progent to repair most network issues rapidly and affordably. Progent is an industry leader in offsite support and remote network monitoring.
- Compatibility with Mainstream VPN Gateways
Progent supports safe VPN connectivity for gateways from leading VPN providers including Microsoft, Cisco, NetScreen and CheckPoint. Protected VPN remote access enables the engineers at Progent's Technical Response Center to access your system remotely without compromising system security.
- Round-the-Clock Service for Maximum System Availability
For organizations with line-of-business applications, Progent can provide optional round-the-clock remote technical services. Combined with automated 24x7 server monitoring based on Microsoft System Center Operations Manager 2007, this service can help produce maximum system uptime.
- Help Desk Outsourcing
Progent's Help Desk outsourcing services are intended especially for budget-conscious businesses whose clients need instant recourse to a Help Desk Call Center with expert telephone support and complete escalation capability.
What Makes Progent Unique from Other Support Organizations?
Progent is a Microsoft Certified Partner support company and Progent's number of employees, range of IT background, refined remote support software, and familiarity with corporate IT enable offices to escape the limitations of exclusive reliance on smaller service firms, independent freelance consultants, or limited in-house resources.
Progent stands out by offering:
How Does Our Company Begin Getting Online Network Help from Progent?
- Certified Knowledge of Microsoft's Complete Range of Servers
Progent can provide world-class support for Microsoftís leading server platforms with services that include Windows Server 2019 migration services, Windows Server 2016 hybrid cloud integration, Windows Server 2012 R2 migration and integration help, Windows Server 2008 expertise, Windows 2003 Server maintenance, Microsoft Exchange 2019 Server planning and configuration, Microsoft Exchange 2016 planning and deployment, Exchange 2013 integration, Exchange 2010 Server management, Microsoft Exchange 2007 Server and Exchange Server 2003 moves, plus MS SQL Server 2019 integration expertise, MS SQL Server 2017 planing and migration, Microsoft SQL Server 2016 integration and development, Microsoft SQL Server 2014 consulting support, and SQL 2012 maintenance.
- Value Pricing
Progent's pricing policy is to bill for phone support and in-person visits per minute. Consequently, you pay exclusively for received services. Progent does not impose a more expensive rate for after-hours or emergency service, and within California or in areas where Progent offers on-site service, Progent does not bill for travel time except for urgent calls where on-site work is less than four hours. In addition, Progent imposes no startup fee and requires no retainer for support services delivered during regular working hours. Many service firms impose large minimum payments or charge for every quarter hour or longer. Progent's fine granularity avoids big invoices for quick fixes so you will not be forced to allow less critical problems to fester.
- Full Documentation of Delivered Services
Progent has developed a sophisticated service reporting system that stores and formats complete documentation for all delivered services. Unlike some freelance consultants or local support organizations who provide scant documentation or specifics of services done, every service delivered by Progent is accompanied by comprehensive documentation. Each Progent staff member has use of the support reports transmitted by every staff member to every client. The practice of documenting and archiving support activity allows more effective support and eliminates a variety of common problems such as when a service customer is virtually held hostage to a consultant who refuses to let go of vital service information.
- 24x7 Network Monitoring with MS Operations Manager
Progent is one of the only consulting companies to provide round-the-clock network monitoring services based on Microsoft System Center Operations Manager. MS Operations Manager causes your network support to be anticipatory instead of reactive. By anticipating possible problems before they result in lost productivity, system monitoring can keep your IT network from painful and expensive availability disruptions.
To initiate Progent's online help offerings or to learn more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for network help, visit Immediate Technical Support.