Immediate Remote Technical Support for Pasadena Computer Systems
For businesses located in Pasadena or anywhere in California, Progent offers online technical support for information systems based on Microsoft, Cisco, macOS and OS , or Linux/UNIX platforms. Progent's Microsoft Premier consulting experts have delivered online troubleshooting to companies in all 50 states in the U.S. (See recommendations from Progent's customers.) Progent also can furnish the expertise of Cisco CCIE-qualified engineers to handle complex infrastructure problems, plus the assistance of CISA and CISSP-qualified security experts to handle advanced security architecture and troubleshooting issues.
Progent's remote technical support experts offer exceptional value because they have the practical experience and have access to the advanced technology necessary to resolve the majority of network issues rapidly. Efficient support lowers immediate expenses because service calls require minimal billable consulting minutes. Online support also eliminates the cost of sending an engineer to your site. Your organization benefits additionally in incidental expenses by reducing or eliminating system downtime and related losses stemming from business discontinuity, upset clients, unproductive workers, and distracted executives. Progent's advanced remote technical support expertise is particularly valuable in environments that rely on public clouds for vital network infrastructure or applications like Microsoft Azure, Amazon Web Service, or Exchange Online, where on-premises IT support may not be an alternative.
Progent's billing policy for online help is structured to stretch your network support investment. Progent bills on a per-minute basis for phone assistance, so you are billed exclusively for the services that you actually get. In contrast to typical online support firms, Progent requires no startup charge or minimum fees. Progent's one-minute granularity and clean policy for billing avoid scenarios where fast repairs somehow turn into big tabs. Progent's skill at solving problems quickly means you spends less money.
Progent's Online Consulting and Troubleshooting Services
Over the years, Progent has fine tuned an arsenal of customized tools and field-proven processes which ensure the highest degree of efficiency for online help and troubleshooting for IT networks of all sizes. Progent offers safe Virtual Private Network support for gateways from multiple leading sources such as Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN access permits the engineers of Progent's Technical Response Center to connect to your company's computer system remotely without violating system security.
Progent's proven technical support database system keeps detailed records for all support that Progent's clients have been provided. Progent's team consultants have the benefit of the records of support delivered to every client by every consultant. This history of problems and repairs is organized as an easily exploitable proprietary knowledge base that enables Progent's online technical experts to share their knowledge company-wide to make sure that the value of Progent's support services grows over time. Progent's advanced accreditations and working relationships with important technology companies such as Cisco and Microsoft make available additional massive technical support knowledge bases and allow priority access to vendors' in-house support staff so Progent's remote consulting experts can arrive at the best resolutions in the least time.
Remote technical support services offered by Progent to companies in Pasadena and throughout the state of California include:
Authorized Windows Experts
Progent's Microsoft-certified online support experts can deliver network problem solving and consulting help for the complete line of Microsoft server products. Progent is a Microsoft Certified Partner and can offer your organization the assistance of support engineers who can help your company with a broad range of technology support such as
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid environments, Windows Server 2012 R2 integration,
Windows Server 2008 R2 migration,
MS Exchange 2016 Server migration, Exchange Server 2013 integration,
Exchange Server 2010 monitoring and support,
SharePoint Server 2013 application development,
Microsoft Skype for Business migration consulting, Microsoft Lync Server 2013 management, and Microsoft Communications Server troubleshooting,
Forefront Threat Management Gateway 2010 administration and ISA Server migration, MS SQL Server 2017 expertise,
Microsoft SQL Server 2016 migration and development and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) resource monitoring and reporting,
Project Server planning,
Microsoft Office Access Development and Training,
Small Business Server support, and
Windows Essentials cloud integration.
Progent in addition offers a broad range of cost-effective PC desktop services to help your business to deploy, configure, repair, and administer desktop PCs and laptops powered by Windows. Progent's desktop consulting services cover areas such as providing Windows 10 integration support services plus System Center 2012 Configuration Manager (SCCM 2012) design and deployment, System Center 2016 Configuration Manager hybrid cloud integration, and Microsoft Intune integration help to centralize the management of your PCs and web-facing mobile devices.
Contact a Cisco Certified Internetwork Expert for High-level Infrastructure Problem Solving
The Cisco Certified Internetwork Expert (CCIE) certification is the highest accreditation for network infrastructure consultants, and certifies a consultant's network technology skills at the expert level. Cisco-qualified CCIEs can resolve the most challenging issues associated with network design, installation, administration, protection, and problem solving. Cisco CCIEs can cooperate with the highest priority with Cisco's internal engineers in analyzing problems with IOS Software network management utilities and developing alternate approaches or locating program updates. CCIEs offer exceptional value because their broad experience permits them to solve problems rapidly. In typical cases, less qualified engineers can struggle for many hours or even days with identical problems that a Cisco CCIE can resolve in minutes. Progent's Cisco CCIE certified support experts can tie into your computer system by means of advanced on-line support technology in order to provide fast, secure, and economical diagnosis and repair.
Los Angeles Metro Contact Information:
Progent offers consulting services and onsite technical support throughout the Los Angeles Metro Area including Orange County.
Progent locations in the Los Angeles Metro Area
||3333 Michelson Drive
|Sales Phone: 657-999-1717
Link: Anaheim Network Support Services
||468 N Camden Dr
Beverly Hills, 90210
|Sales Phone: 424-354-0123
Link: Beverly Hills Network Support Services
||2102 Business Center Dr
|Sales Phone: 949-447-5557
Link: Irvine Network Support Services
||3780 Kilroy Airport Way
Long Beach, 90806
|Sales Phone: 562-314-4498
Link: Long Beach Network Support Services
||355 S Grand Ave
Los Angeles, 90071
|Sales Phone: 213-784-4494
Link: Los Angeles Network Support Services
||1500 Rosecrans Ave
Manhattan Beach, 90266
|Sales Phone: 310-421-4766
Link: Manhattan Beach Network Support Services
||27201 Puerta Real
Mission Viejo, 92691
|Sales Phone: 949-429-4589
Link: Mission Viejo Network Support Services
||Ontario Airport Center
337 N. Vineyard Avenue
|Sales Phone: 909-687-2199
Link: Ontario Network Support Services
||1055 E Colorado Blvd
|Sales Phone: 626-243-2233
Link: Pasadena Network Support Services
||2425 Olympic Blvd
Santa Monica, 90404
|Sales Phone: 424-299-8822
Link: Santa Monica Network Support Services
||15260 Ventura Blvd
Sherman Oaks, 91403
|Sales Phone: 818-666-3781
Link: Sherman Oaks Network Support Services
Progent's Cisco CCIEs offer assistance with the complete line of Cisco's industry-leading family of infrastructure products by providing services such as:
CISSP and ISSAP Premier System Security Consultants
Progent's accredited CISSP and CISSP-ISSAP security and compliance experts offer a range of security services that can strengthen the safety of your Windows, Apple macOS and OS X, Linux, or UNIX environment against internal or external threats or assist your company to clean up quickly following a serious breach. Security consulting services available from Progent include: thorough network security analysis using utilities such as GFI LANguard Network Security Scanner, EEYE Vulnerability Scanner, and software from Solar Winds tools and Hydra; rapid cleanup after malicious assaults; integrating firewalls; establishing secure architectures for remote and mobile access; defending your messaging infrastructure from spam and DHA attacks; and offering 24x7 proactive monitoring.
Hybrid Cloud Integration
Progent can provide expert online support services to help companies of all sizes integrate their networks with popular public clouds such as Azure and Amazon Web Services. Progent can help you to design and administer hybrid ecosystems that can include Windows and Linux operating systems and apps in either cloud-centric systems or in hybrid architectures that utilize physical resources along with public clouds. To assist you to integrate public clouds with physical datacenters, Progent offers a variety of cloud integration support services such as Office 365 integration solutions with on-premises installations of Exchange,
Microsoft Azure hybrid cloud planning and integration services, Amazon AWS hybrid cloud migration, and Amazon Web Marketing Service development and troubleshooting. Progent has over 15 years of experience providing high-level consulting expertise remotely, and Progent can make sure you successfully carry out your cloud integration projects quickly and within your budget.
VMware Site Recovery Manager Consulting
VMware's Site Recovery Manager is an extension to VMware vCenter that lets you specify, automate and verify a repeatable runbook for restoring applications and services rapidly after an outage. Site Recovery Manager provides centrally managed and automated disaster recovery, application mobility, and non-intrusive site relocation, failback and site re-protect. SRM also supports transparent testing for disaster recovery, updates and patches and can generate reports to confirm complete service restoration, validate SLAs and demonstrate DR compliance. Progent can provide the skills of a VCDX certified VMware SRM consultant to help your organization to plan, configure, test and maintain a DR solution based on VMware SRM.
Progent's VMware vSphere and vCloud consultants have in-depth experience of VMware vCloud Director, vRealize Automation (vRA), vRealize Orchestrator and vCloud Suite used for managing private and hybrid cloud solutions that deliver high availability, data security, and disaster recovery. Progent can also provide world-class VMware NSX consulting from a VCDX-NV certified network architect to help your organization to plan and deploy a fully virtualized Software Defined Data Center (SDDC) that can be provisioned or migrated instantly and managed with a high degree of automation regardless of the hardware making up the basic network infrastructure.
UNIX, Linux, Solaris, and Apple macOS and OS X Expertise
Progent's UNIX/Linux experts and Apple macOS and OS X technology specialists can provide remote consulting services to cover a broad array of information technologies including system architecture, email systems, system and process security, plus UNIX/Linux and Microsoft Windows integration. For server economization and easy management in environments that incorporate Linux-based systems and Windows, Progent offers VMware vSphere integration and Citrix expertise. Progent can also help with transitioning from legacy systems to MS Windows or Linux-based solutions. Progent's team-oriented approach to solving technical issues enables fast escalation, if necessary, to engineers with appropriate experience to handle challenging situations. This expedites repair of urgent problems, reduces network downtime, and cuts support costs.
Progent's UNIX and Linux consultants can offer urgent online help analyzing problems affecting UNIX/Linux systems based on popular versions of UNIX such as:
Mac OS X
IBM AIX OS
HP-UX (Hewlett Packard UNIX)
Berkeley UNIX (BSD)
Silicon Graphics IRIX (SGI/IRIX)
Progent's ProSight Fixed-price Managed IT Services for Small and Medium Size Businesses
Progent provides a family of low-cost, flat-rate services intended to enable small and medium-size businesses to benefit from the same cutting-edge technology used by some of the world's top enterprises. Progent's ProSight line of network monitoring and management services covers all critical facets of information technology including email content filtering, behavioral-based threat defense, automated backup/recovery, network infrastructure monitoring and management, virtual server hosting, and IT resources documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection service that incorporates next generation behavior-based analysis tools to defend endpoints as well as servers and VMs against new malware assaults like ransomware and file-less exploits, which routinely get by legacy signature-based anti-virus tools. ProSight ASM safeguards local and cloud-based resources and provides a unified platform to address the entire malware attack lifecycle including filtering, identification, containment, cleanup, and post-attack forensics. Top features include single-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against newly discovered threats. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Endpoint Security and Microsoft Exchange Filtering
ProSight Enhanced Security Protection managed services deliver affordable multi-layer security for physical servers and VMs, workstations, mobile devices, and Exchange Server. ProSight ESP utilizes adaptive security and advanced machine learning for continuously monitoring and reacting to security assaults from all vectors. ProSight ESP provides firewall protection, penetration alerts, endpoint management, and web filtering via leading-edge tools packaged within one agent accessible from a unified console. Progent's data protection and virtualization consultants can assist your business to plan and configure a ProSight ESP environment that meets your company's unique needs and that allows you achieve and demonstrate compliance with legal and industry information protection regulations. Progent will help you specify and configure security policies that ProSight ESP will manage, and Progent will monitor your network and respond to alerts that require immediate attention. Progent can also help you to set up and verify a backup and restore solution such as ProSight Data Protection Services (DPS) so you can get back in business quickly from a destructive cyber attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services from Progent offer small and medium-sized organizations a low cost end-to-end solution for secure backup/disaster recovery (BDR). For a fixed monthly price, ProSight Data Protection Services automates and monitors your backup activities and enables fast recovery of critical files, applications and virtual machines that have become unavailable or corrupted as a result of hardware breakdowns, software glitches, disasters, human mistakes, or malware attacks such as ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, apps, system images, plus Hyper-V and VMware images/. Critical data can be backed up on the cloud, to an on-promises storage device, or to both. Progent's cloud backup consultants can provide advanced expertise to set up ProSight Data Protection Services to be compliant with government and industry regulatory requirements like HIPPA, FIRPA, PCI and Safe Harbor and, when necessary, can help you to recover your critical data. Learn more about ProSight DPS Managed Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering service that incorporates the technology of leading information security companies to provide centralized control and comprehensive protection for all your inbound and outbound email. The powerful structure of Email Guard integrates cloud-based filtering with an on-premises security gateway device to offer complete protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. Email Guard's Cloud Protection Layer acts as a first line of defense and blocks the vast majority of unwanted email from reaching your network firewall. This reduces your vulnerability to inbound attacks and conserves system bandwidth and storage space. Email Guard's onsite security gateway appliance provides a deeper level of inspection for inbound email. For outbound email, the onsite security gateway offers anti-virus and anti-spam filtering, protection against data leaks, and email encryption. The onsite gateway can also help Microsoft Exchange Server to track and protect internal email that stays inside your corporate firewall. For more details, visit Email Guard spam and content filtering.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and affordable for smaller organizations to map out, monitor, reconfigure and troubleshoot their networking hardware like switches, firewalls, and access points plus servers, printers, endpoints and other networked devices. Incorporating cutting-edge Remote Monitoring and Management technology, WAN Watch ensures that infrastructure topology diagrams are kept updated, captures and displays the configuration information of almost all devices connected to your network, monitors performance, and sends alerts when problems are detected. By automating complex management and troubleshooting activities, ProSight WAN Watch can knock hours off ordinary chores like making network diagrams, expanding your network, finding devices that need critical software patches, or isolating performance issues. Find out more about ProSight WAN Watch network infrastructure management services.
- ProSight LAN Watch: Server and Desktop Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring service that incorporates advanced remote monitoring and management (RMM) techniques to help keep your network operating at peak levels by checking the health of critical assets that power your business network. When ProSight LAN Watch uncovers a problem, an alert is transmitted immediately to your designated IT staff and your Progent consultant so that any potential issues can be resolved before they have a chance to disrupt productivity Find out more details about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small organization can have its key servers and applications hosted in a secure Tier III data center on a high-performance virtual host set up and maintained by Progent's network support professionals. With Progent's ProSight Virtual Hosting model, the customer retains ownership of the data, the operating system platforms, and the applications. Since the system is virtualized, it can be ported easily to an alternate hardware environment without requiring a lengthy and difficult configuration procedure. With ProSight Virtual Hosting, your business is not tied a single hosting provider. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, maintain, find and safeguard information about your network infrastructure, processes, applications, and services. You can quickly locate passwords or IP addresses and be warned about upcoming expirations of SSLs ,domains or warranties. By cleaning up and managing your IT documentation, you can eliminate as much as 50% of time wasted looking for critical information about your network. ProSight IT Asset Management features a common repository for storing and collaborating on all documents required for managing your network infrastructure like recommended procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for collecting and associating IT data. Whether youíre making enhancements, doing maintenance, or responding to an emergency, ProSight IT Asset Management gets you the information you need the instant you need it. Find out more about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and affordable alternative for small and medium-size organizations to obtain an objective evaluation of the health of their network. Powered by a selection of the top remote monitoring and management platforms available, and overseen by Progent's certified team of information technology experts, ProSight Network Audits help you see how well the configuration of your essential infrastructure assets adhere to best practices. The Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and provide instant benefits like a cleaner Active Directory system. Both versions also come with a year of cutting-edge remote network monitoring and management (RMM). Advantages can include lower-cost network management, improved compliance with information security standards, higher utilization of network assets, quicker troubleshooting, more reliable backup and restore, and increased uptime. Read more about ProSight Network Audits IT infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is a low-cost service centered on a brief phone interview with a Progent backup/recovery consultant. The fact-finding interview is designed to help assess your company's ability either to block or recover quickly after an assault by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you personally to collect information about your existing antivirus tools and backup system, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can follow industry best practices to deploy an efficient AV and backup system that meets your business needs. For additional information, refer to The ProSight Ransomware Preparedness Report.
Special Consulting Services Available from Progent
Progent offers the skills of world-class online consulting professionals for contract IT projects. Progent's charges for ongoing development or consulting projects are determined according to the level of expertise of the consultants involved. Progent's background in these special areas of information technology allows customers to execute major initiatives economically and on schedule. Progent's project-based remote engineering services include:
How Your Pasadena Company Can Contact Progent's Remote Service Experts
Help Desk Call Center Services
Progent's Help Desk support alternatives for organizations with environments that incorporate Microsoft, Cisco, macOS and OS X, UNIX, or Linux technology include comprehensive Call Center outsourcing, virtual Helpdesk services, and Helpdesk operations consulting. Progent's Help Desk outsourcing services are ideal for organizations who lack the money or time to support an internal Help Desk but who need fast response from an effective Help Desk with proficient telephone assistance as well as the ability to escalate complex tasks to advanced consultants.
Progentís Virtual Help Desk Call Center is intended for larger businesses and operates as a seamless supplement to your existing Help Desk organization. Progent's Virtual Help Desk can serve as a an escalation option to handle the toughest network challenges, or be available in overflow situations when your other resources are too busy.
Progent's Call Center team of seasoned network professionals gives your customers in Pasadena or anywhere in the state of California immediate contact with a large network service group with substantial experience providing phone help and online diagnostics for networks powered by Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux technology. Progent's mission is to give the Help Desk perception as a crucial enabler of business performance, and Progent's target is to resolve and not merely record technical issues.
- Applications Support: Training, Custom Development, and Problem Solving
Progent's Applications Experts staff offers remote and in-depth engineering support and education in key application areas including ERP, MRP, accounting system customization, and CRM. Progent also can provide consulting, programming, and education for Microsoft business applications such as Microsoft CRM, Office Project, Office 365 Word, and Microsoft Office 365 Excel. To read more concerning Progent's consulting, customization, and education offerings, visit Progent's Business Application Experts Services.
- Centralized and Automated Administration of Hybrid Cloud Environments
System Center 2016 centralizes and automates the management of hybrid cloud environments through comprehensive integration with Windows Server 2016, Windows 10 clients; cohesive management of multi-OS networks that incorporate Linux, Microsoft Hyper-V and VMware; and expanded cloud support including closer integration with Microsoft Intune for Apple iPhone and Google Android smartphone management plus native integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center 2016 consulting experts can provide world-class remote and onsite support for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can assist organizations of any size to design and install a new implementation of System Center 2016, expand or optimize your current one, migrate efficiently from an earlier version of System Center, or troubleshoot your System Center solution.
- Online Hybrid Network Monitoring and Reporting Support
Progent can deliver organizations in Pasadena, or anywhere in the state of California, remote hybrid network monitoring and reporting by providing Microsoft System Center Operations Manager consulting services and System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can customize SCOM to fit your business so that your computer maintenance is proactive and automated. By detecting possible trouble spots before they grow into network outages, system monitoring can head off stressful and expensive network failures. Progent can also deploy server and infrastructure monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Sun Solaris, or macOS and OS X networks, Windows systems, or environments that support multiple OS platforms.
To get in touch with Progent about emergency phone-based support with Microsoft Windows, Apple macOS and OS X, or Linux/UNIX networks, visit Progent's Urgent Online Help, call 1-800-993-9400, or visit Contact Progent.
For companies and new ventures in Pasadena or anywhere in the state of California, Progent's online network support specialists can provide expert and affordable IT support the moment your business needs it. More than a decade of delivering remote technical assistance has led to Microsoft Partner status for Progent's consulting experts and has enabled Progent to develop world-class troubleshooting capability and to fine tune remote access tools to fix network problems quickly while eliminating the expense and lost time associated with on-premises support calls.
Even if your Pasadena organization relies on a regular independent consultant or employs an in-house IT staff that know how to deal with the majority of network problems, Progentís Microsoft and Cisco certified engineers can still provide an easy and seamless virtual extension of your local resources for situations when your regular IT support personnel either don't have the time or the expertise to resolve sudden system crises or particularly complex integration projects.
Features of Progent's Online Network Services for Pasadena
Progent's phone help, remote troubleshooting, system security consulting, and network management services offer companies in Pasadena or throughout the state of California the greatest leverage for your IT budget. Whether you require occasional phone help and Internet-based network repair or ongoing Help Desk Call Center services and system management, Progent's professionals can provide your organization world class IT support while allowing you to avoid the expense and hassle of maintaining a large in-house IT organization. Key features of Progent's National Remote Support program include:
- Immediate Phone Access to Microsoft Certified Experts
Progent's team of Microsoft-certified engineers can deliver immediate and affordable expertise to companies in Pasadena and is also ideal for networks in more remote regions of California that have a limited supply of technicians with in-depth experience supporting Microsoft's latest family of server technologies. All Progent phone support staff have at least 10 years of background supporting Microsoft products. As a Microsoft Partner consulting firm, Progent has the advantage of a broad array of Microsoft support utilities, service databases, and continuing training.
- By the Minute Rates to Minimize Costs
Progent offers online support on a per-minute billing plan, so you are charged only for the services you use. Progent has no minimum charge for phone help and imposes no monthly retainer for services provided during normal business hours. This saves you from facing big invoices for simple repairs.
- Access to Cisco Certified Network Architecture Experts
Progent's certified experts for Cisco can provide access to on-staff professionals who have experience in designing, deploying, and managing networking environments powered by Cisco technology. Progent can offer a CCIE or CCNP to show you how to build fast, high-availability, and protected infrastructure for fixed and mobile networking.
- Application Experts Team
Progent's basic consulting offerings consist of technology integration, MS Exchange expertise, system security design, and Help Desk outsourcing services. Progent's Experts group offers world-class consulting support in critical business applications. Help available from the Application Experts Team covers:
Microsoft Dynamics GP Support and Customization
MS Project and Project Online Training
Office 365 integration consulting
Office Excel and Office 365 Excel Consulting and VBA Programming
Office Word and Office 365 Word Help
BI Reporting Development and Troubleshooting
Business Information (BI) Reporting Development and Training
UNIX, Linux and Sun Solaris Integration
MS SQL Server 2017 migration, Microsoft SQL 2016 Software Development, and Microsoft SQL 2014 Application Programming and Troubleshooting
Oracle Database Administration and Software Programming
MySQL Management Support and Software Design
Apple Macintosh Help
Amazon Marketplace Web Service (Amazon MWS) Programming and Debugging
By offering a convenient centralized resource for IT generalists and application experts, Progent is able to tailor timely, cost-effective, and thorough IT solutions that match the unique needs of your company.
- State of the Art Online Connectivity Software
Secure online access allows Progent's support experts to see precisely what your users see. This makes it possible to find fast fixes to problems that could otherwise demand a costly personal visit. Effective remote connectivity tools and experienced engineers together enable Progent to resolve most IT issues rapidly and economically. Progent is a pioneer in offsite troubleshooting and automated system analysis.
- Compatibility with Leading VPN Gateways
Progent supports secure VPN connectivity for gateways from major VPN vendors such as Microsoft, Cisco, NetScreen and CheckPoint. Secure VPN remote connectivity allows the experts at Progent's Technical Response Center to repair your network remotely without weakening system security.
- 24-hour Support for High Network Availability
For businesses with vital applications, Progent offers optional 24x7 online technical services. Combined with automated 24x7 server monitoring based on MS Operations Manager, this offering can help ensure high system availability.
- Help Desk Outsourcing
Progent's Help Desk Call Center services are designed especially for budget-constrained companies whose clients need instant access to a Help Desk service with effective telephone support and complete escalation capability.
What Makes Progent Unique from Other Service Organizations?
Progent is a Microsoft Partner support company and Progent's staff size, range of IT experience, refined support tools, and familiarity with corporate IT allow companies to escape the limitations of exclusive dependence on smaller service firms, independent freelance service providers, or limited in-house IT help.
Progent adds value by providing:
How Does Our Company Start Getting Online Technical Help from Progent?
- Best Practices
Progentís staff of Microsoft and Cisco Premier Certified consultants average longer than a decade of hands-on professional background, in the trenches of network support, performing a broad variety of technical tasks for an extensive array of customers. Each Progent support professional shares a proven set of personal best practices which are combined into company-wide best practices training that Progent teaches its consulting staff. This means that you get not just expert technical skills, but also a consultant with proven approaches for using computer knowledge to resolve real-world network problems quickly.
- Value Pricing
Progent's pricing policy is to bill for phone support and in-person help by the minute. Consequently, you pay only for delivered support. Progent does not demand a more expensive rate for off-hours or emergency support, and inside California or in regions where Progent offers on-site support, Progent does not bill for travel except for urgent support where on-site time is less than four hours. In addition, Progent imposes no service activation fee and requires no monthly commitment for services delivered during normal business hours. Many service firms demand large minimum payments or charge for every quarter hour or longer. Progent's fine granularity avoids large invoices for quick fixes so you won't be forced to allow less critical problems to stay unaddressed.
- Information Transfer
Progent is committed to knowledge transfer from Progent's support experts to customers. By educating customers to deal with problems that are within their comfort zone, Progent is able to focus on offering hard-to-find services where Progent has little competition. Businesses who work with familiar freelance consultants or who maintain in-house support personnel benefit when Progent passes on information about new technology and tested processes to make their networks more robust, secure, and efficient.
- Automated Network Monitoring with MS System Center Operations Manager
Progent is one of the only consulting companies to provide 24x7 remote tracking services powered by MS Operations Manager. Microsoft Operations Manager causes your computer support to be anticipatory rather than reactive. By revealing potential issues before they cause downtime, network monitoring can save your IT network from painful and costly availability disruptions.
To initiate Progent's online help services or to learn more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for IT support, go to Immediate Network Support.