Fast and Affordable Online Troubleshooting for Pasadena California IT Networks
Immediate Online Technical Support for Pasadena NetworksFor organizations located in Pasadena California, Progent offers remote support for computer systems based on any mix of Microsoft Windows, Cisco, macOS and OS, or Linux platforms. Progent's Microsoft Premier professionals have provided remote support to companies in every state in the U.S. (See recommendations from Progent's clients.) In addition, Progent can furnish the expertise of Cisco CCIE-qualified engineers to help with challenging networking issues, plus the services of CISA and CISSP-accredited security experts to handle advanced security design and diagnostic jobs.

Progent's remote support experts offer exceptional leverage because they have the practical background and are equipped with the sophisticated tools required to resolve the majority of network issues quickly. This lowers immediate expenses since service calls require minimal chargeable consulting minutes. Remote support also eliminates the expense of dispatching a consultant to your site. Your organization benefits even more with incidental expenses by minimizing or avoiding system downtime and related losses resulting from business discontinuity, disgruntled customers and vendors, idle employees, and distracted management. Progent's extensive remote technical support expertise is especially important in environments that are dependent on public clouds for vital network infrastructure or applications like Microsoft Azure, Exchange Online, Amazon AWA, Google Cloud Platform, or where onsite tech support may not be useful.

Progent's pricing policy for online help is designed to leverage your network support dollar. Progent charges per minute for telephone-based consulting, so you owe just for the services that you receive. In contrast to typical online service firms, Progent imposes no initialization surcharge or minimum fees. Progent's one-minute granularity and simple model for billing avoid situations where speedy. minor solutions somehow turn into major tabs. Progent's penchant for disposing of technical issues quickly means your business saves money.

Progent's Online Consulting and Technical Support Services
Through years of experience, Progent has fine tuned an array of optimized technologies and field-tested methodologies that allow the highest level of effectiveness for online technical support and repair for IT systems of any size. Progent provides safe Virtual Private Network support for gateways from a variety of popular sources such as Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN connectivity allows the consultants of Progent's online support team to access your network without compromising network security.

Progent's proven customer support reporting system stores detailed histories of all support that Progent's customers have been provided. Progent's team consultants have the benefit of the details of support provided to every Progent client by any consultant. This archive of problems and fixes is structured as an easily accessible internal knowledge base that allows Progent's online support engineers to communicate their experiences company-wide to ensure that the value of Progent's support services improves daily. Progent's extensive list of certifications and working associations with major technology companies including Cisco and Microsoft open up other massive technical support databases and permit quick response from manufacturers' internal product engineers with the result that Progent's remote service experts are able to determine optimal resolutions in the least time.

Remote support provided by Progent to businesses in Pasadena California include:

Progent's ProSight Fixed-price Managed IT Services for Small and Mid-size Organizations
Progent provides a selection of affordable, flat-rate services designed to enable small and mid-size organizations to benefit from the same best-of-breed technology used by some of the industry's top corporations. The ProSight line of network management outsourcing services covers all critical aspects of information technology such as email content filtering, threat defense based on machine leaning, cloud-based backup and disaster recovery, network infrastructure health monitoring, virtual server hosting, and IT asset documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that utilizes next generation behavior-based machine learning tools to guard endpoint devices and physical and virtual servers against new malware assaults such as ransomware and file-less exploits, which routinely get by legacy signature-based AV tools. ProSight Active Security Monitoring safeguards local and cloud resources and provides a single platform to address the complete threat lifecycle including blocking, infiltration detection, mitigation, remediation, and post-attack forensics. Top features include one-click rollback with Windows VSS and real-time system-wide immunization against new threats. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection: Endpoint Security and Exchange Email Filtering
    Progent's ProSight Enhanced Security Protection services offer economical in-depth protection for physical and virtual servers, workstations, smartphones, and Microsoft Exchange. ProSight ESP utilizes contextual security and advanced heuristics for round-the-clock monitoring and responding to cyber assaults from all attack vectors. ProSight ESP offers firewall protection, penetration alerts, endpoint management, and web filtering through leading-edge tools incorporated within a single agent managed from a unified console. Progent's security and virtualization consultants can help your business to plan and implement a ProSight ESP deployment that addresses your organization's specific requirements and that allows you demonstrate compliance with government and industry information security regulations. Progent will help you specify and configure policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alarms that require urgent attention. Progent can also help you to install and verify a backup and restore solution such as ProSight Data Protection Services (DPS) so you can recover rapidly from a destructive cyber attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services from Progent offer small and mid-sized businesses a low cost and fully managed service for secure backup/disaster recovery. Available at a low monthly rate, ProSight Data Protection Services automates and monitors your backup processes and enables fast recovery of critical files, applications and VMs that have become lost or corrupted as a result of component failures, software glitches, natural disasters, human error, or malicious attacks like ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware images/. Critical data can be backed up on the cloud, to an on-promises device, or to both. Progent's BDR consultants can deliver advanced expertise to set up ProSight Data Protection Services to to comply with regulatory requirements like HIPAA, FINRA, PCI and Safe Harbor and, when needed, can help you to restore your critical information. Learn more about ProSight Data Protection Services Managed Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that uses the infrastructure of leading data security vendors to provide centralized control and world-class protection for your inbound and outbound email. The hybrid architecture of Email Guard managed service integrates cloud-based filtering with an on-premises gateway device to provide complete protection against spam, viruses, Denial of Service Attacks, DHAs, and other email-based malware. Email Guard's Cloud Protection Layer serves as a preliminary barricade and blocks most unwanted email from reaching your network firewall. This decreases your vulnerability to external threats and saves network bandwidth and storage space. Email Guard's onsite security gateway device adds a further level of analysis for inbound email. For outgoing email, the local security gateway provides anti-virus and anti-spam protection, DLP, and email encryption. The onsite security gateway can also assist Exchange Server to monitor and protect internal email traffic that originates and ends inside your security perimeter. For more information, visit Email Guard spam and content filtering.

  • ProSight WAN Watch: Network Infrastructure Management
    ProSight WAN Watch is an infrastructure management service that makes it easy and inexpensive for small and mid-sized businesses to map, monitor, optimize and debug their networking hardware such as switches, firewalls, and load balancers as well as servers, client computers and other networked devices. Incorporating cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch ensures that network diagrams are kept updated, captures and manages the configuration of almost all devices on your network, monitors performance, and generates notices when problems are detected. By automating time-consuming management and troubleshooting processes, WAN Watch can cut hours off common tasks such as making network diagrams, expanding your network, locating appliances that need important software patches, or resolving performance issues. Learn more details about ProSight WAN Watch infrastructure management consulting.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that uses advanced remote monitoring and management (RMM) technology to help keep your network operating at peak levels by checking the health of vital computers that drive your information system. When ProSight LAN Watch uncovers an issue, an alarm is transmitted automatically to your designated IT management personnel and your assigned Progent consultant so that all potential problems can be resolved before they can disrupt your network Find out more details about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and applications hosted in a secure Tier III data center on a high-performance virtual machine host set up and managed by Progent's network support professionals. With Progent's ProSight Virtual Hosting service model, the client owns the data, the OS software, and the applications. Since the system is virtualized, it can be ported easily to an alternate hosting solution without a time-consuming and technically risky configuration procedure. With ProSight Virtual Hosting, you are not tied a single hosting provider. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, update, retrieve and protect data related to your network infrastructure, procedures, business apps, and services. You can instantly locate passwords or serial numbers and be alerted about impending expirations of SSL certificates ,domains or warranties. By cleaning up and managing your IT documentation, you can save as much as half of time thrown away looking for critical information about your network. ProSight IT Asset Management includes a common location for holding and sharing all documents required for managing your business network like standard operating procedures and How-To's. ProSight IT Asset Management also supports advanced automation for gathering and relating IT information. Whether youíre planning improvements, doing maintenance, or responding to an emergency, ProSight IT Asset Management delivers the data you require the instant you need it. Learn more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and affordable alternative for small and medium-size organizations to get an unbiased evaluation of the health of their IT system. Powered by a selection of the top remote monitoring and management (RMM) platforms in the industry, and overseen by Progent's world-class team of information technology experts, ProSight Network Audits show you how well the deployment of your core network devices adhere to leading practices. The Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver immediate benefits such as a more manageable Active Directory (AD) system. Both also come with one year of advanced remote network monitoring and management (RMM). Benefits can include lower-cost management, better compliance with government and industry security regulations, more efficient utilization of IT assets, faster problem resolution, more reliable backup and restore, and less downtime. See more information about Progent's ProSight Network Audits IT infrastructure review.

The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is a low-cost service based on a brief phone discussion with a Progent backup/recovery expert. The interview is intended to help evaluate your organization's preparedness either to block or recover quickly after an attack by a ransomware strain like Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you personally to gather information concerning your current security profile and backup/recovery platform, and Progent will then produce a written Basic Security and Best Practices Report detailing how you can apply best practices to create a cost-effective security and backup/recovery environment that aligns with your business requirements. For additional information, see Progent's ProSight Ransomware Preparedness Report.

Additional Consulting Programs Offered by Progent
Progent can provide the skills of seasoned remote consulting professionals for special information technology programs. Progent's rates for longer-term development or consulting projects are determined according to the qualifications of the consultants involved. Progent's experience with these important areas of information technology allows clients to complete major initiatives economically and on time. Progent's special online engineering services include:

  • Call Center Support
    Progent's Call Center service options for organizations with environments that incorporate Microsoft, Cisco, macOS and OS X, or UNIX/Linux platforms include full-service Help Desk services, co-managed Help Desk support services, and Helpdesk consulting. Progent's Standard Help Desk Services provide small businesses a comprehensive service desk solution that handles all facets of remote Level 1 desktop technical support from service requests through trouble ticket generation, remote desktop control, progress tracking, problem resolution, and reporting. Progent offers service desk support at a significant discount off Progent's regular desktop service rates, and Progent offers the option of fast on-demand escalation to subject matter experts to handle complex problems.

    Progentís Help Desk Co-management services allow your business to split the load for Help Desk support seamlessly between your IT staff and Progent's nationwide pool of seasoned desktop support engineers and subject matter experts. Progentís shared Help Desk service is a collaborative support solution built around the leading professional services automation (PSA) platform for managing service requests, ticketing, responsibility, status tracking, and metrics.

    Progent's Help Desk staff of veteran network experts offers your customers in Pasadena California quick access to a large support group with substantial experience offering telephone-based consulting and online repair service for IT systems powered by Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux products. Progent's focus is to earn the Help Desk perception as a key enabler of company productivity, and Progent's policy is to resolve instead of simply track network problems.

  • Business Applications Support: Training, Development, and Problem Solving
    Progent's Applications Consulting Team provides online professional consulting support and education in specific business application fields including Enterprise Requirements Planning, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management. Progent also offers consulting expertise, customization, and training for popular Microsoft applications including Microsoft CRM, Project, Office 365 Word, and Office 365 Excel. For additional information on Progent's consulting, custom development, and education offerings, visit Progent's Business Application Experts Team.

  • Centralized and Automated Management of Hybrid Cloud Environments
    System Center 2016 unifies and automates the administration of hybrid cloud environments by offering advanced support for Windows Server 2016, Windows 10; cohesive management of mixed-OS networks that include Linux, Microsoft Hyper-V and VMware; and better cloud support including closer integration with Intune for Apple iPhone and Android smartphone management plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center 2016 consulting experts offer advanced remote and on-premises support for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can assist your business to plan and configure a new implementation of Microsoft System Center 2016, extend or tune your current one, migrate efficiently from a previous release of System Center, or troubleshoot your System Center solution.

  • Online IT Infrastructure Monitoring Support
    Progent can deliver organizations in Pasadena California online IT infrastructure monitoring and reporting by providing System Center 2016 Operations Manager (SCOM 2016) consulting services and System Center 2012 Operations Manager troubleshooting and support. Progent can tune SCOM to suit your environment so that your network maintenance is proactive rather than reactive. By spotting emerging problems before they result in network outages, proactive monitoring can minimize inconvenient and costly information system breakdowns. Progent can also assist with network monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Solaris, or macOS and OS X environments, Windows networks, or networks that support a mix of platforms.
How Your Pasadena Business Can Contact Progent's Online Support Experts
To get in touch with Progent about emergency phone-based assistance with Microsoft Windows, macOS and OS X, or Linux/UNIX networks, visit Progent's Emergency Phone-Based Support, call 1-800-993-9400, or go to Contact Progent. For companies and startups in Pasadena California, Progent's phone-based network support specialists can deliver professional and affordable IT support the instant your company needs it. Long experience providing online repair services has led to Microsoft Partner status for Progent's consultants and has allowed Progent to acquire high-end troubleshooting capability and to refine remote access technology to solve computer problems rapidly while avoiding the expense and lost productivity that comes with on-premises support calls.

Even if your Pasadena organization works with a regular independent support technician or employs a full time IT staff that can deal with ordinary network problems, Progentís Microsoft and Cisco certified engineers can offer an easy and transparent remote extension of your on-site resources for situations when your usual IT support personnel either don't have the bandwidth or the knowledge to deal with unexpected system crises or especially challenging integration problems.

Features of Progent's Online Network Services for Pasadena California
Progent's online support, Internet-based troubleshooting, system security expertise, and network administration services offer offices in Pasadena California the greatest leverage for your support investment. Whether you need one-time telephone support and Internet-based troubleshooting or full-time Help Desk call center services and network management, Progent's professionals can provide your organization world class IT support while permitting you to eliminate the cost and administration overhead of maintaining a large in-house IT staff. Highlights of Progent's National Remote Support services include:

What Makes Progent Unique from Other Support Organizations?
Progent is a Microsoft Certified Partner support company and Progent's number of employees, range of IT background, refined remote support software, and familiarity with corporate IT enable offices to escape the limitations of exclusive reliance on smaller service firms, independent freelance consultants, or limited in-house resources.

Progent stands out by offering:

How Does Our Company Begin Getting Online Network Help from Progent?
To initiate Progent's online help offerings or to learn more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for network help, visit Immediate Technical Support.



An index of content::

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    Progent's Microsoft-certified experts have 20 years of experience providing e-mail and integrated telecommunications/email solutions for businesses. Progent provides affordable Microsoft Exchange Server consulting services to enhance email security and virus defense, provide high availability email, and facilitate remote and wireless email access. Progentís Microsoft Exchange consulting and support services can aid you in planning and implementing a Microsoft Exchange update or a move from a legacy SMPT system or outdated Microsoft Exchange product such as Microsoft Exchange 5.5 to Exchange Server 2010.

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