Immediate Remote Technical Support for Pasadena Computer Systems
Fast Phone Support for Pasadena SystemsFor businesses located in Pasadena or anywhere in California, Progent offers online technical support for information systems based on Microsoft, Cisco, macOS and OS , or Linux/UNIX platforms. Progent's Microsoft Premier consulting experts have delivered online troubleshooting to companies in all 50 states in the U.S. (See recommendations from Progent's customers.) Progent also can furnish the expertise of Cisco CCIE-qualified engineers to handle complex infrastructure problems, plus the assistance of CISA and CISSP-qualified security experts to handle advanced security architecture and troubleshooting issues.

Progent's remote technical support experts offer exceptional value because they have the practical experience and have access to the advanced technology necessary to resolve the majority of network issues rapidly. Efficient support lowers immediate expenses because service calls require minimal billable consulting minutes. Online support also eliminates the cost of sending an engineer to your site. Your organization benefits additionally in incidental expenses by reducing or eliminating system downtime and related losses stemming from business discontinuity, upset clients, unproductive workers, and distracted executives. Progent's advanced remote technical support expertise is particularly valuable in environments that rely on public clouds for vital network infrastructure or applications like Microsoft Azure, Amazon Web Service, or Exchange Online, where on-premises IT support may not be an alternative.

Progent's billing policy for online help is structured to stretch your network support investment. Progent bills on a per-minute basis for phone assistance, so you are billed exclusively for the services that you actually get. In contrast to typical online support firms, Progent requires no startup charge or minimum fees. Progent's one-minute granularity and clean policy for billing avoid scenarios where fast repairs somehow turn into big tabs. Progent's skill at solving problems quickly means you spends less money.

Progent's Online Consulting and Troubleshooting Services
Over the years, Progent has fine tuned an arsenal of customized tools and field-proven processes which ensure the highest degree of efficiency for online help and troubleshooting for IT networks of all sizes. Progent offers safe Virtual Private Network support for gateways from multiple leading sources such as Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN access permits the engineers of Progent's Technical Response Center to connect to your company's computer system remotely without violating system security.

Progent's proven technical support database system keeps detailed records for all support that Progent's clients have been provided. Progent's team consultants have the benefit of the records of support delivered to every client by every consultant. This history of problems and repairs is organized as an easily exploitable proprietary knowledge base that enables Progent's online technical experts to share their knowledge company-wide to make sure that the value of Progent's support services grows over time. Progent's advanced accreditations and working relationships with important technology companies such as Cisco and Microsoft make available additional massive technical support knowledge bases and allow priority access to vendors' in-house support staff so Progent's remote consulting experts can arrive at the best resolutions in the least time.

Remote technical support services offered by Progent to companies in Pasadena and throughout the state of California include:

Progent's ProSight Fixed-price Managed IT Services for Small and Medium Size Businesses
Progent provides a family of low-cost, flat-rate services intended to enable small and medium-size businesses to benefit from the same cutting-edge technology used by some of the world's top enterprises. Progent's ProSight line of network monitoring and management services covers all critical facets of information technology including email content filtering, behavioral-based threat defense, automated backup/recovery, network infrastructure monitoring and management, virtual server hosting, and IT resources documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection service that incorporates next generation behavior-based analysis tools to defend endpoints as well as servers and VMs against new malware assaults like ransomware and file-less exploits, which routinely get by legacy signature-based anti-virus tools. ProSight ASM safeguards local and cloud-based resources and provides a unified platform to address the entire malware attack lifecycle including filtering, identification, containment, cleanup, and post-attack forensics. Top features include single-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against newly discovered threats. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection: Endpoint Security and Microsoft Exchange Filtering
    ProSight Enhanced Security Protection managed services deliver affordable multi-layer security for physical servers and VMs, workstations, mobile devices, and Exchange Server. ProSight ESP utilizes adaptive security and advanced machine learning for continuously monitoring and reacting to security assaults from all vectors. ProSight ESP provides firewall protection, penetration alerts, endpoint management, and web filtering via leading-edge tools packaged within one agent accessible from a unified console. Progent's data protection and virtualization consultants can assist your business to plan and configure a ProSight ESP environment that meets your company's unique needs and that allows you achieve and demonstrate compliance with legal and industry information protection regulations. Progent will help you specify and configure security policies that ProSight ESP will manage, and Progent will monitor your network and respond to alerts that require immediate attention. Progent can also help you to set up and verify a backup and restore solution such as ProSight Data Protection Services (DPS) so you can get back in business quickly from a destructive cyber attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services from Progent offer small and medium-sized organizations a low cost end-to-end solution for secure backup/disaster recovery (BDR). For a fixed monthly price, ProSight Data Protection Services automates and monitors your backup activities and enables fast recovery of critical files, applications and virtual machines that have become unavailable or corrupted as a result of hardware breakdowns, software glitches, disasters, human mistakes, or malware attacks such as ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, apps, system images, plus Hyper-V and VMware images/. Critical data can be backed up on the cloud, to an on-promises storage device, or to both. Progent's cloud backup consultants can provide advanced expertise to set up ProSight Data Protection Services to be compliant with government and industry regulatory requirements like HIPPA, FIRPA, PCI and Safe Harbor and, when necessary, can help you to recover your critical data. Learn more about ProSight DPS Managed Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that incorporates the technology of leading information security companies to provide centralized control and comprehensive protection for all your inbound and outbound email. The powerful structure of Email Guard integrates cloud-based filtering with an on-premises security gateway device to offer complete protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. Email Guard's Cloud Protection Layer acts as a first line of defense and blocks the vast majority of unwanted email from reaching your network firewall. This reduces your vulnerability to inbound attacks and conserves system bandwidth and storage space. Email Guard's onsite security gateway appliance provides a deeper level of inspection for inbound email. For outbound email, the onsite security gateway offers anti-virus and anti-spam filtering, protection against data leaks, and email encryption. The onsite gateway can also help Microsoft Exchange Server to track and protect internal email that stays inside your corporate firewall. For more details, visit Email Guard spam and content filtering.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    Progentís ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and affordable for smaller organizations to map out, monitor, reconfigure and troubleshoot their networking hardware like switches, firewalls, and access points plus servers, printers, endpoints and other networked devices. Incorporating cutting-edge Remote Monitoring and Management technology, WAN Watch ensures that infrastructure topology diagrams are kept updated, captures and displays the configuration information of almost all devices connected to your network, monitors performance, and sends alerts when problems are detected. By automating complex management and troubleshooting activities, ProSight WAN Watch can knock hours off ordinary chores like making network diagrams, expanding your network, finding devices that need critical software patches, or isolating performance issues. Find out more about ProSight WAN Watch network infrastructure management services.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progentís server and desktop remote monitoring service that incorporates advanced remote monitoring and management (RMM) techniques to help keep your network operating at peak levels by checking the health of critical assets that power your business network. When ProSight LAN Watch uncovers a problem, an alert is transmitted immediately to your designated IT staff and your Progent consultant so that any potential issues can be resolved before they have a chance to disrupt productivity Find out more details about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small organization can have its key servers and applications hosted in a secure Tier III data center on a high-performance virtual host set up and maintained by Progent's network support professionals. With Progent's ProSight Virtual Hosting model, the customer retains ownership of the data, the operating system platforms, and the applications. Since the system is virtualized, it can be ported easily to an alternate hardware environment without requiring a lengthy and difficult configuration procedure. With ProSight Virtual Hosting, your business is not tied a single hosting provider. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, maintain, find and safeguard information about your network infrastructure, processes, applications, and services. You can quickly locate passwords or IP addresses and be warned about upcoming expirations of SSLs ,domains or warranties. By cleaning up and managing your IT documentation, you can eliminate as much as 50% of time wasted looking for critical information about your network. ProSight IT Asset Management features a common repository for storing and collaborating on all documents required for managing your network infrastructure like recommended procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for collecting and associating IT data. Whether youíre making enhancements, doing maintenance, or responding to an emergency, ProSight IT Asset Management gets you the information you need the instant you need it. Find out more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and affordable alternative for small and medium-size organizations to obtain an objective evaluation of the health of their network. Powered by a selection of the top remote monitoring and management platforms available, and overseen by Progent's certified team of information technology experts, ProSight Network Audits help you see how well the configuration of your essential infrastructure assets adhere to best practices. The Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and provide instant benefits like a cleaner Active Directory system. Both versions also come with a year of cutting-edge remote network monitoring and management (RMM). Advantages can include lower-cost network management, improved compliance with information security standards, higher utilization of network assets, quicker troubleshooting, more reliable backup and restore, and increased uptime. Read more about ProSight Network Audits IT infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is a low-cost service centered on a brief phone interview with a Progent backup/recovery consultant. The fact-finding interview is designed to help assess your company's ability either to block or recover quickly after an assault by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you personally to collect information about your existing antivirus tools and backup system, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can follow industry best practices to deploy an efficient AV and backup system that meets your business needs. For additional information, refer to The ProSight Ransomware Preparedness Report.

Special Consulting Services Available from Progent
Progent offers the skills of world-class online consulting professionals for contract IT projects. Progent's charges for ongoing development or consulting projects are determined according to the level of expertise of the consultants involved. Progent's background in these special areas of information technology allows customers to execute major initiatives economically and on schedule. Progent's project-based remote engineering services include:

  • Help Desk Call Center Services
    Progent's Help Desk support alternatives for organizations with environments that incorporate Microsoft, Cisco, macOS and OS X, UNIX, or Linux technology include comprehensive Call Center outsourcing, virtual Helpdesk services, and Helpdesk operations consulting. Progent's Help Desk outsourcing services are ideal for organizations who lack the money or time to support an internal Help Desk but who need fast response from an effective Help Desk with proficient telephone assistance as well as the ability to escalate complex tasks to advanced consultants.

    Progentís Virtual Help Desk Call Center is intended for larger businesses and operates as a seamless supplement to your existing Help Desk organization. Progent's Virtual Help Desk can serve as a an escalation option to handle the toughest network challenges, or be available in overflow situations when your other resources are too busy.

    Progent's Call Center team of seasoned network professionals gives your customers in Pasadena or anywhere in the state of California immediate contact with a large network service group with substantial experience providing phone help and online diagnostics for networks powered by Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux technology. Progent's mission is to give the Help Desk perception as a crucial enabler of business performance, and Progent's target is to resolve and not merely record technical issues.

  • Applications Support: Training, Custom Development, and Problem Solving
    Progent's Applications Experts staff offers remote and in-depth engineering support and education in key application areas including ERP, MRP, accounting system customization, and CRM. Progent also can provide consulting, programming, and education for Microsoft business applications such as Microsoft CRM, Office Project, Office 365 Word, and Microsoft Office 365 Excel. To read more concerning Progent's consulting, customization, and education offerings, visit Progent's Business Application Experts Services.

  • Centralized and Automated Administration of Hybrid Cloud Environments
    System Center 2016 centralizes and automates the management of hybrid cloud environments through comprehensive integration with Windows Server 2016, Windows 10 clients; cohesive management of multi-OS networks that incorporate Linux, Microsoft Hyper-V and VMware; and expanded cloud support including closer integration with Microsoft Intune for Apple iPhone and Google Android smartphone management plus native integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center 2016 consulting experts can provide world-class remote and onsite support for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can assist organizations of any size to design and install a new implementation of System Center 2016, expand or optimize your current one, migrate efficiently from an earlier version of System Center, or troubleshoot your System Center solution.

  • Online Hybrid Network Monitoring and Reporting Support
    Progent can deliver organizations in Pasadena, or anywhere in the state of California, remote hybrid network monitoring and reporting by providing Microsoft System Center Operations Manager consulting services and System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can customize SCOM to fit your business so that your computer maintenance is proactive and automated. By detecting possible trouble spots before they grow into network outages, system monitoring can head off stressful and expensive network failures. Progent can also deploy server and infrastructure monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Sun Solaris, or macOS and OS X networks, Windows systems, or environments that support multiple OS platforms.
How Your Pasadena Company Can Contact Progent's Remote Service Experts
To get in touch with Progent about emergency phone-based support with Microsoft Windows, Apple macOS and OS X, or Linux/UNIX networks, visit Progent's Urgent Online Help, call 1-800-993-9400, or visit Contact Progent. For companies and new ventures in Pasadena or anywhere in the state of California, Progent's online network support specialists can provide expert and affordable IT support the moment your business needs it. More than a decade of delivering remote technical assistance has led to Microsoft Partner status for Progent's consulting experts and has enabled Progent to develop world-class troubleshooting capability and to fine tune remote access tools to fix network problems quickly while eliminating the expense and lost time associated with on-premises support calls.

Even if your Pasadena organization relies on a regular independent consultant or employs an in-house IT staff that know how to deal with the majority of network problems, Progentís Microsoft and Cisco certified engineers can still provide an easy and seamless virtual extension of your local resources for situations when your regular IT support personnel either don't have the time or the expertise to resolve sudden system crises or particularly complex integration projects.

Features of Progent's Online Network Services for Pasadena
Progent's phone help, remote troubleshooting, system security consulting, and network management services offer companies in Pasadena or throughout the state of California the greatest leverage for your IT budget. Whether you require occasional phone help and Internet-based network repair or ongoing Help Desk Call Center services and system management, Progent's professionals can provide your organization world class IT support while allowing you to avoid the expense and hassle of maintaining a large in-house IT organization. Key features of Progent's National Remote Support program include:

What Makes Progent Unique from Other Service Organizations?
Progent is a Microsoft Partner support company and Progent's staff size, range of IT experience, refined support tools, and familiarity with corporate IT allow companies to escape the limitations of exclusive dependence on smaller service firms, independent freelance service providers, or limited in-house IT help.

Progent adds value by providing:

  • Best Practices
    Progentís staff of Microsoft and Cisco Premier Certified consultants average longer than a decade of hands-on professional background, in the trenches of network support, performing a broad variety of technical tasks for an extensive array of customers. Each Progent support professional shares a proven set of personal best practices which are combined into company-wide best practices training that Progent teaches its consulting staff. This means that you get not just expert technical skills, but also a consultant with proven approaches for using computer knowledge to resolve real-world network problems quickly.

  • Value Pricing
    Progent's pricing policy is to bill for phone support and in-person help by the minute. Consequently, you pay only for delivered support. Progent does not demand a more expensive rate for off-hours or emergency support, and inside California or in regions where Progent offers on-site support, Progent does not bill for travel except for urgent support where on-site time is less than four hours. In addition, Progent imposes no service activation fee and requires no monthly commitment for services delivered during normal business hours. Many service firms demand large minimum payments or charge for every quarter hour or longer. Progent's fine granularity avoids large invoices for quick fixes so you won't be forced to allow less critical problems to stay unaddressed.

  • Information Transfer
    Progent is committed to knowledge transfer from Progent's support experts to customers. By educating customers to deal with problems that are within their comfort zone, Progent is able to focus on offering hard-to-find services where Progent has little competition. Businesses who work with familiar freelance consultants or who maintain in-house support personnel benefit when Progent passes on information about new technology and tested processes to make their networks more robust, secure, and efficient.

  • Automated Network Monitoring with MS System Center Operations Manager
    Progent is one of the only consulting companies to provide 24x7 remote tracking services powered by MS Operations Manager. Microsoft Operations Manager causes your computer support to be anticipatory rather than reactive. By revealing potential issues before they cause downtime, network monitoring can save your IT network from painful and costly availability disruptions.
How Does Our Company Start Getting Online Technical Help from Progent?
To initiate Progent's online help services or to learn more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for IT support, go to Immediate Network Support.