Fast and Affordable Online Help for Pasadena Information Networks
Fast Remote Help for Pasadena SystemsFor businesses in Pasadena or anywhere in California, Progent provides online help for networks based on Microsoft Windows, Cisco, Apple macOS and OS X, or Linux technology. Progent's Microsoft Premier engineers have provided remote troubleshooting to companies in all 50 states in the U.S. (See testimonials from Progent's clients.) In addition, Progent offers the consultation services of Cisco CCIE engineers to help with challenging networking issues, as well as the services of CISSP-accredited cybersecurity experts to help with high-level security architecture and diagnostic jobs.

Progent's online support engineers offer excellent value due to the fact that they possess the practical experience and have access to the advanced tools necessary to resolve most information system issues quickly. This lowers direct expenses since solutions require minimal billable minutes. Remote support also avoids the cost of sending an engineer to your location. Your organization saves additionally in incidental costs by minimizing or eliminating network downtime and related costs stemming from business disruption, disgruntled customers and vendors, idle workers, and distracted management. Progent's advanced remote consulting expertise is especially important in environments that are dependent on public clouds for critical network infrastructure or applications like Microsoft Azure, Amazon Web Service, or Office 365 Exchange Online, where on-premises support may not be useful.

Progent's pricing policy for remote help is designed to leverage your network support investment. Progent bills by the minute for telephone-based assistance, so you owe exclusively for the support that you actually get. Unlike many remote service firms, Progent asks for no startup surcharge or minimum payments. Progent's one-minute granularity and simple model for pricing save you from situations where fast fixes somehow turn into substantial bills. Progent's penchant for solving problems efficiently means your business saves money.

Progent's Online Consulting and Troubleshooting Expertise
Over the years, Progent has mastered an arsenal of customized technologies and proven processes which allow the highest degree of efficiency for online help and troubleshooting for information systems of all sizes. Progent provides protected VPN support for gateways from multiple leading vendors including Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN technology enables the engineers of Progent's online support team to access your computer system remotely without compromising network security.

Progent's sophisticated technical support reporting system includes comprehensive records for the support that Progent's clients have received. Progent's team service personnel have access to the specifics of all help provided to every Progent customer by any Progent engineer. This archive of issues and solutions is organized as a conveniently exploitable support database that allows Progent's online support professionals to share their experiences company-wide to ensure that the efficiency of Progent's support grows daily. Progent's extensive list of accreditations and working relationships with key technology companies including Cisco and Microsoft open up other massive support databases and permit quick access to vendors' internal engineering staff so Progent's online consulting experts are able to come up with the best solutions quickly.

Online support services provided by Progent to customers in Pasadena and anywhere in the state of California include:

ProSight Flat-rate Managed IT Services for Small and Mid-size Organizations
Progent offers a family of low-cost, flat-rate services intended to enable small and mid-size businesses to benefit from the same best-of-breed technology used by some of the industry's leading enterprises. The ProSight portfolio of outsourced network management services covers all key areas of modern networking such as email protection, threat defense based on machine leaning, cloud-based backup/recovery, network infrastructure monitoring and management, virtual server hosting, and IT asset documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) service that utilizes cutting edge behavior analysis technology to defend endpoint devices as well as physical and virtual servers against modern malware attacks like ransomware and file-less exploits, which routinely get by legacy signature-matching anti-virus tools. ProSight ASM protects on-premises and cloud resources and offers a single platform to automate the complete threat lifecycle including protection, infiltration detection, containment, remediation, and forensics. Top features include one-click rollback with Windows VSS and real-time network-wide immunization against new attacks. Find out more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection (ESP): Endpoint Protection and Exchange Email Filtering
    ProSight Enhanced Security Protection services deliver ultra-affordable in-depth security for physical servers and virtual machines, desktops, smartphones, and Exchange Server. ProSight ESP utilizes adaptive security and modern behavior analysis for continuously monitoring and responding to security threats from all attack vectors. ProSight ESP delivers firewall protection, intrusion alerts, endpoint management, and web filtering through leading-edge tools packaged within a single agent managed from a single console. Progent's data protection and virtualization consultants can assist your business to design and configure a ProSight ESP environment that addresses your company's unique requirements and that allows you demonstrate compliance with legal and industry data protection regulations. Progent will assist you define and implement security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alarms that call for immediate action. Progent can also assist you to install and verify a backup and restore solution such as ProSight Data Protection Services so you can get back in business quickly from a potentially disastrous cyber attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Microsoft Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services provide small and mid-sized businesses an affordable and fully managed solution for reliable backup/disaster recovery. Available at a fixed monthly cost, ProSight DPS automates and monitors your backup processes and allows fast recovery of critical files, applications and virtual machines that have become lost or corrupted as a result of hardware failures, software glitches, disasters, human mistakes, or malicious attacks like ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, apps, system images, as well as Hyper-V and VMware images/. Important data can be backed up on the cloud, to an on-promises storage device, or to both. Progent's backup and recovery specialists can deliver world-class expertise to configure ProSight Data Protection Services to be compliant with regulatory requirements such as HIPPA, FINRA, and PCI and, whenever needed, can assist you to restore your business-critical information. Find out more about ProSight Data Protection Services Managed Cloud Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that uses the technology of top data security vendors to provide centralized management and world-class protection for all your email traffic. The hybrid structure of Email Guard managed service combines cloud-based filtering with an on-premises gateway appliance to offer complete protection against spam, viruses, Dos Attacks, DHAs, and other email-based threats. Email Guard's cloud filter serves as a preliminary barricade and blocks the vast majority of threats from reaching your network firewall. This reduces your exposure to inbound threats and saves network bandwidth and storage. Email Guard's onsite gateway device provides a further level of analysis for inbound email. For outgoing email, the on-premises security gateway offers AV and anti-spam protection, protection against data leaks, and email encryption. The on-premises gateway can also help Microsoft Exchange Server to monitor and safeguard internal email that stays within your security perimeter. For more information, see ProSight Email Guard spam and content filtering.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is a network infrastructure management service that makes it simple and affordable for smaller organizations to map out, track, enhance and troubleshoot their networking hardware such as routers and switches, firewalls, and load balancers plus servers, printers, endpoints and other networked devices. Incorporating state-of-the-art Remote Monitoring and Management technology, WAN Watch ensures that network diagrams are always current, captures and displays the configuration information of virtually all devices on your network, monitors performance, and sends notices when potential issues are discovered. By automating complex network management processes, WAN Watch can cut hours off common chores like making network diagrams, reconfiguring your network, locating devices that need important software patches, or resolving performance bottlenecks. Find out more about ProSight WAN Watch network infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Desktop Monitoring Services
    ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that uses state-of-the-art remote monitoring and management technology to help keep your network running at peak levels by tracking the health of vital computers that power your business network. When ProSight LAN Watch uncovers an issue, an alert is transmitted immediately to your designated IT management staff and your assigned Progent consultant so that all looming issues can be addressed before they have a chance to impact productivity Learn more details about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small organization can have its key servers and apps hosted in a secure fault tolerant data center on a fast virtual host configured and maintained by Progent's IT support experts. Under Progent's ProSight Virtual Hosting model, the customer retains ownership of the data, the OS software, and the applications. Because the system is virtualized, it can be ported easily to a different hosting environment without requiring a lengthy and difficult configuration procedure. With ProSight Virtual Hosting, you are not locked into a single hosting service. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, maintain, retrieve and safeguard data about your IT infrastructure, procedures, business apps, and services. You can quickly locate passwords or IP addresses and be warned automatically about upcoming expirations of SSL certificates ,domains or warranties. By updating and organizing your IT documentation, you can save as much as half of time thrown away trying to find vital information about your network. ProSight IT Asset Management features a centralized location for storing and collaborating on all documents required for managing your business network like standard operating procedures and How-To's. ProSight IT Asset Management also offers advanced automation for gathering and associating IT information. Whether youíre planning enhancements, performing regular maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the knowledge you need as soon as you need it. Find out more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and affordable alternative for small and medium-size businesses to obtain an objective evaluation of the health of their information system. Powered by some of the top remote monitoring and management (RMM) tools available, and overseen by Progent's certified group of information technology professionals, ProSight Network Audits help you see how well the configuration of your essential infrastructure devices adhere to industry best practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and provide instant ROI like a cleaner Active Directory environment. Both versions also come with a year of advanced remote network monitoring and management (RMM). Advantages can include lower-cost network management, improved compliance with data security standards, more efficient utilization of network assets, quicker problem resolution, more dependable backup and restore, and less downtime. Read more about ProSight Network Audits IT infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is an affordable service centered on a phone interview with a Progent information assurance expert. The fact-finding interview is designed to help evaluate your company's preparedness to block or recover rapidly following an assault by a ransomware variant like Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you personally to collect information about your existing security profile and backup platform, and Progent will then produce a written Basic Security and Best Practices Report detailing how you can follow industry best practices to build a cost-effective AV and backup environment that aligns with your company's requirements. For details, refer to Progent's ProSight Ransomware Preparedness Report Service.

Additional Consulting Services Available from Progent
Progent can provide the skills of world-class remote consulting experts for special IT programs. Progent's charges for ongoing development or consulting tasks are determined according to the level of expertise of the engineers involved. Progent's experience with these special fields of information technology allows clients to complete major projects economically and on schedule. Progent's project-based remote engineering solutions include:

  • Help Desk Services
    Progent's Help Desk service offerings for organizations with environments that incorporate Windows, Cisco, Apple macOS and OS X, or UNIX/Linux technology include full-service Help Desk Call Center services, co-managed Help Desk support services, and Help Desk consulting. Progent's Standard Help Desk Services provide smaller businesses an end-to-end solution that handles all facets of online Level 1 desktop technical support from service requests through trouble ticket generation, screen sharing, progress tracking, problem solving, and reporting. Progent offers service desk support at a substantial discount from Progent's normal Level 1 desktop service rates, and Progent can provide the additional option of rapid on-demand escalation to Level 2 and Level 3 experts to resolve complex problems.

    Progent's Call Center consulting expertise can support you in establishing an efficient new Help Desk or improving your current organization, selecting or enhancing Help Desk Call Center software to meet the particular demands of your corporation, or adding temporary online staff to work with your existing Call Center team during unusually busy events like software migrations, major upgrades, or rolling out new applications.

    Progent's Call Center team of veteran information technology experts gives your customers in Pasadena or anywhere in the state of California quick communication with a reliable technical support group with years of experience providing telephone-based help and remote diagnostics for computer environments powered by Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux products. Progent's concentration is to give the Help Desk Call Center recognition as a crucial contributor to company success, and Progent's policy is to solve rather than simply record technical problems.

  • Business Applications Support: Education, Customization, and Troubleshooting
    Progent's Applications Consulting staff can supply online professional consulting expertise and training in specific application areas such as Enterprise Requirements Planning, MRP, custom financial systems, and Customer Relationship Management. Progent also can deliver expertise, programming, and education for familiar Microsoft business applications such as CRM, Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To find out more on Progent's expertise, programming, and training offerings, visit Progent's Applications Experts Team.

  • Centralized and Streamlined Administration of Hybrid Cloud Networks
    Microsoft System Center 2016 centralizes and automates the administration of hybrid cloud environments through comprehensive support for Windows Server 2016 servers, Windows 10 clients; seamless integration of multi-OS environments that incorporate various Linux distributions, Hyper-V and VMware vSphere; and better public and private cloud support including tighter integration with Microsoft Intune for iPhone and Android smartphone administration plus native integration with Microsoft Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center 2016 consultants offer advanced online and on-premises support for all components of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can help your business to plan and configure a new deployment of System Center 2016, extend or optimize your current one, migrate efficiently from an earlier release of System Center, or troubleshoot your System Center solution.

  • Online Hybrid Network Monitoring Services
    Progent can deliver companies in Pasadena, or anywhere in the state of California, remote IT infrastructure monitoring and reporting by providing System Center Operations Manager (SCOM) consulting services and System Center 2012 Operations Manager support. Progent can tune Operations Manager for your business so that your IT support is proactive and automated. By uncovering emerging trouble spots before they result in crashes, automated monitoring can ward off stressful and costly information system crises. Progent can also assist with system monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Solaris, or macOS and OS X environments, Microsoft Windows systems, or environments powered by a variety of OS platforms.
How Your Pasadena Business Can Contact Progent's Remote Service Professionals
To get in touch with Progent about urgent online assistance with Windows, macOS and OS X, or Linux networks, visit Progent's Emergency Remote Help, phone 1-800-993-9400, or visit Contact Progent. For organizations and new businesses in Pasadena or throughout the state of California, Progent's phone-based computer support specialists are ready to provide professional and economical IT help the moment your organization needs it. Long experience providing online repair services has earned Microsoft Partner certification for Progent's team of engineers and has enabled Progent to develop world-class troubleshooting capability and to fine tune remote connectivity technology to solve computer problems rapidly while avoiding the cost and lost productivity that comes with on-site support visits.

Even if your Pasadena office relies on a regular independent consultant or employs an in-house IT staff that can deal with ordinary network issues, Progentís Microsoft certified engineers can offer an easy and transparent remote expansion of your local resources for situations when your regular IT support personnel either lack the bandwidth or the experience to handle unexpected system emergencies or especially complex integration problems.

Details of Progent's Online Network Services for Pasadena
Progent's phone help, remote troubleshooting, network security consulting, and system management services offer businesses in Pasadena or throughout the state of California the greatest leverage for your support budget. Whether you need one-time telephone help and Internet-based troubleshooting or full-time Help Desk call center services and system management, Progent's experts can deliver your office enterprise-level network support while allowing you to avoid the cost and hassle of running a full-service in-house IT organization. Key features of Progent's online help program include:

What Makes Progent Unique from Other Service Organizations?
Progent is a Microsoft Certified Partner consulting firm and Progent's head count, range of IT knowledge, refined support tools, and understanding of enterprise networking enable offices to avoid the pitfalls of excessive reliance on smaller service firms, independent freelance service providers, or limited internal IT help.

Progent stands out by providing:

How Does My Business Start Receiving Remote Technical Support from Progent?
To get started with Progent's Nationwide Remote Support services or to find out more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for network help, visit Immediate Network Support.