Fast and Affordable Online Help for Pasadena California Networks
For companies located in Pasadena California, Progent provides remote technical support for computer systems based on any combination of Microsoft Windows, Cisco, macOS and OS, or Linux technology. Progent's Microsoft Premier professionals have delivered remote support to businesses in all 50 states in the U.S. (See testimonials from Progent's clients.) Progent also offers the expertise of Cisco CCIE-certified network specialists to handle challenging networking problems, as well as the assistance of CISA and CISSP-certified security experts to help with high-level security architecture and diagnostic jobs.
Progent's online support engineers provide exceptional value because they possess the practical experience and are equipped with the sophisticated technology required to resolve the majority of information system problems rapidly. This reduces immediate expenses because service calls use up minimal billable consulting minutes. Remote help also eliminates the expense of sending an engineer to your location. Your company benefits even more with incidental costs by minimizing or eliminating network outages and related losses resulting from business disruption, upset customers and vendors, unproductive workers, and distracted executives. Progent's advanced online technical support expertise is particularly valuable in environments that depend on public clouds for critical infrastructure or applications such as Azure, Office 365 Exchange Online, Amazon AWA, Google Cloud Platform, or where on-premises support may not be an alternative.
Progent's billing model for online support is structured to leverage your network support dollar. Progent bills on a per-minute basis for telephone-based consulting, so you owe only for the support that you actually get. Unlike typical remote support companies, Progent requires no startup charge or minimum fees. Progent's one-minute billing unit and simple policy for pricing avoid situations where speedy. minor fixes somehow turn into big bills. Progent's penchant for handling technical issues quickly means your business spends less money.
Progent's Remote Consulting and Technical Support Services
Through years of experience, Progent has fine tuned a collection of customized tools and field-proven processes which permit the maximum degree of efficiency for remote consulting and repair for IT systems of any size. Progent offers safe VPN support for VPN gateways from a variety of popular vendors including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN access permits the consultants of Progent's remote service group to communicate with your company's computer system remotely without compromising system security.
Progent's advanced customer support reporting system includes thorough records of all service that Progent's clients have been provided. Progent's team engineers have access to the records of support provided to every Progent client by every engineer. This database of anomalies and responses is structured as an easily exploitable internal database that enables Progent's online support engineers to share their experiences company-wide to ensure that the value of Progent's support grows daily. Progent's high-level certifications and close associations with major technology companies including Cisco and Microsoft open up additional massive technical databases and permit priority access to manufacturers' internal support staff so Progent's online consulting experts can arrive at the best solutions in the least time.
Remote services offered by Progent to clients in Pasadena California include:
Authorized MS Windows Experts
Progent's Microsoft-certified online support professionals can provide computer problem solving and IT assistance for the complete line of Microsoft server products. Progent is a Microsoft Certified Partner and can offer your organization the assistance of support engineers who can assist you with a wide range of platform support services such as
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid cloud systems, Windows Server 2012 R2 integration,
Windows Server 2008 migration,
Microsoft Exchange 2019 integration,
Microsoft Exchange 2016 planning and deployment, Microsoft Exchange 2013 configuration,
Microsoft Exchange 2010 maintenance,
SharePoint 2019 design and integration, SharePoint Server 2016 migration and hybrid integration expertise, Microsoft Skype for Business planning and deployment consulting, Microsoft Lync Server 2013 management, and Office Communications Server 2007 troubleshooting,
Microsoft Forefront Threat Management Gateway administration and ISA Server migration, Microsoft SQL Server 2019 migration consulting, Microsoft SQL Server 2017 consulting, SQL Server 2016 integration and programming and Microsoft SQL Server 2014 support,
Systems Center Operations Manager system monitoring and reporting,
Project Server and Project Server Online training,
Microsoft Office Access Development and Training,
SBS Server 2011 support, and
Windows Essentials migration and cloud integration.
Progent also can deliver a broad range of affordable PC desktop consulting and support services to assist your business to deploy, configure, repair, and manage desktop PCs and notebooks powered by Microsoft Windows. Progent's desktop consulting services include providing Microsoft Windows 10 migration support plus System Center 2012 Configuration Manager (SCCM 2012) design and deployment, Microsoft System Center 2016 Configuration Manager (SCCM 2016) hybrid cloud integration, and Intune integration help to centralize the management of your PCs along with your web-facing tablets and smartphones.
Contact a Cisco CCIE for Complex Network Problem Solving
The Cisco CCIE credential is the top accreditation for networking consultants, and validates an individual's technical skills at the master level. Cisco CCIEs can resolve even the most difficult issues surrounding network infrastructure design, installation, management, security, and problem solving. CCIEs can cooperate on a privileged basis with Cisco's in-house support staff in analyzing anomalies with IOS Software network administration tools and coming up with alternate approaches or locating program updates. CCIEs are an excellent cost-effectiveness since their deep expertise allows them to resolve problems rapidly. In typical instances, less qualified service providers can wrestle for many hours or even days with identical problems that a Cisco CCIE can resolve in minutes. Progent's Cisco CCIE certified support experts can interface to your network via state-of-the-art remote support technology to perform quick, safe, and affordable analysis and repair.
Los Angeles Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Los Angeles Metro Area.
Progent locations in Los Angeles Metro Area
||468 N Camden Dr, #200
Bervely Hills, CA 90210
||Beverly Hills Network Support Services
||21550 Oxnard Street, 3rd Floor
Woodland Hills, CA 91367
||Chatsworth Network Support Services
||3780 Kilroy Airport Way, Suite 200
Long Beach, CA 90806
||Long Beach Network Support Services
||355 S Grand Ave, Suite 2450
Los Angeles, CA 90071
||Los Angeles Network Support Services
||1500 Rosecrans Ave, Suite 500
Manhattan Beach, CA 90266
||Manhattan Beach Network Support Services
||1055 E Colorado Blvd, 5th Floor
Pasadena, CA 91106
||Pasadena Network Support Services
||2425 Olympic Blvd, Suite 4000W
Santa Monica, CA 90404
||Santa Monica Network Support Services
||15260 Ventura Blvd, Suite 1200
Sherman Oaks, CA 91403
||Sherman Oaks Network Support Services
||27240 Turnberry Lane, Suite 200
Valencia, CA 91355
||Valencia Network Support Services
Progent's CCIEs can provide expertise in the entire range of Cisco's industry-leading family of networking devices. Cisco networking expertise offered by Progent includes Cisco ASA 5500-X Next Generation firewalls with Firepower configuration and debugging, Cisco routers planning and management, Catalyst switch integration and support, Cisco Nexus switch consulting services, Meraki switches integration, Cisco Unified Communications Manager (CallManager) consulting and technical support, Cisco Voice over IP phones and IP video desktop phones support and wireless IP phones configuration, Cisco Meraki wireless AP planning and set up, Cisco Aironet Access Points deployment support, Cisco WiFi controllers consulting, Cisco Security and VPN Consulting expertise, and SIP and CUBE integration solutions for SIP PSTN trunks and Cisco CUBE integration consulting. Progent can also provide online and onsite Wi-Fi site surveys to assist you to optimize your Wi-Fi ecosystem.
CISSP, ISSAP, and CISM Certified Network Security Consultants
Progent's certified CISSP and CISSP-ISSAP cybersecurity experts can provide a variety of system protection services that can strengthen the defenses of your Windows, Apple macOS and OS X, Linux network against assaults or help your business to recuperate quickly following a damaging penetration. Security consulting services offered by Progent cover in depth network security and compliance audits using utilities such as GFI LANguard, NMAP Port Scanner, and products from Metasploit and Hydra; rapid cleanup after virus and worm attacks; integrating firewalls; building safe architectures for remote and mobile access; protecting your messaging infrastructure against viruses, spam and directory harvest attacks; and instituting round-the-clock proactive monitoring.
Hybrid Cloud Integration
Progent can provide expert remote support services to help businesses of all sizes integrate their IT infrastructure with leading public clouds such as Microsoft Azure and Amazon AWS. Progent can assist your it team to plan and administer cost-effective ecosystems that support Windows and Linux operating systems and applications in both cloud-based systems or in hybrid topologies that utilize local resources as well as public clouds. To assist you to incorporate cloud services with networks, Progent offers a variety of cloud integration support services such as Office 365 integration with on-premises Exchange,
Azure hybrid cloud design and deployment services, Amazon Web Services (AWS) hybrid cloud integration, Amazon Web Marketing Service (WMS) development and debugging, and Google Cloud integration consulting. Progent has over two decades of background providing high-level consulting support remotely, and Progent can make sure you complete your cloud integration projects on schedule and within your budget.
VMware Site Recovery Manager Consulting
VMware's Site Recovery Manager is a component of VMware vCenter that lets you specify, automate and verify a repeatable runbook for restoring applications and services quickly after a breakdown. SRM provides centrally managed and automated disaster recovery, application mobility, plus transparent site migration, failback and site re-protect. Site Recovery Manager also enables non-intrusive testing for site recovery, updates and fixes and can generate reports to confirm full service restoration, validate Service Level Agreements and prove DR compliance. Progent offers the support of a VCDX certified VMware Site Recovery Manager consultant to assist you to plan, configure, test and maintain a DR system powered by VMware Site Recovery Manager.
Progent's VMware vSphere and vCloud experts offer extensive understanding of VMware vCloud Director (vCD), vRealize Automation, vRealize Orchestrator and vCloud Suite used for managing private and public cloud and hybrid cloud solutions that deliver maximum availability, data security, and application mobility. Progent also offers world-class VMware NSX expertise from a VCDX-NV certified network architect to assist you to plan and deploy a fully virtualized Software Defined Data Center that can be provisioned or migrated in minutes and administered with a high degree of automation regardless of the hardware making up the basic IP network.
UNIX/Linux, Sun Solaris, and Apple macOS and OS X Expertise
Progent's UNIX/Linux experts and Apple macOS and OS X technology specialists offer online support services to address a broad range of information technologies including network infrastructure, email solutions, network and process security, plus UNIX/Linux and Windows coexistence. For server economization and simplified management in networks that incorporate Linux with Windows, Progent offers VMware integration and Citrix XenServer support. Progent can also help with migration from older applications to Windows or Linux solutions. Progent's team-oriented methodology for resolving technical problems promotes quick escalation, if necessary, to engineers with appropriate experience to tackle complex situations. This expedites solutions of critical problems, minimizes lost productivity, and cuts service expense.
Progent's UNIX/Linux consultants can provide emergency online help analyzing anomalies within UNIX/Linux systems powered by leading variants of UNIX such as:
Mac OS X
IBM AIX OS
HP-UX (Hewlett Packard UNIX)
Silicon Graphics IRIX
ProSight Flat-rate Managed Services for Small and Medium Size Businesses
Progent offers a family of budget-friendly, flat-rate managed services intended to enable small and mid-size businesses to benefit from the same best-of-breed technology used by some of the world's leading enterprises. The ProSight portfolio of network management outsourcing services covers all key facets of modern networking such as email protection, security and compliance, automated backup and disaster recovery, network infrastructure monitoring and management, VM cloud hosting, and network resources documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection solution that incorporates next generation behavior machine learning tools to guard endpoints and servers and VMs against modern malware attacks such as ransomware and email phishing, which easily evade traditional signature-matching anti-virus tools. ProSight ASM safeguards on-premises and cloud resources and provides a unified platform to automate the complete threat lifecycle including protection, detection, containment, cleanup, and forensics. Key capabilities include single-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against new threats. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Endpoint Security and Microsoft Exchange Filtering
ProSight Enhanced Security Protection services deliver economical in-depth protection for physical servers and VMs, desktops, mobile devices, and Exchange Server. ProSight ESP utilizes adaptive security and advanced machine learning for continuously monitoring and responding to security threats from all attack vectors. ProSight ESP offers two-way firewall protection, intrusion alerts, endpoint management, and web filtering through cutting-edge tools incorporated within one agent accessible from a single console. Progent's security and virtualization consultants can assist your business to plan and configure a ProSight ESP deployment that addresses your company's specific needs and that helps you demonstrate compliance with legal and industry information security standards. Progent will help you define and implement security policies that ProSight ESP will enforce, and Progent will monitor your network and react to alerts that require urgent action. Progent can also assist your company to set up and verify a backup and restore solution such as ProSight Data Protection Services so you can get back in business rapidly from a potentially disastrous cyber attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services from Progent offer small and medium-sized organizations a low cost end-to-end service for secure backup/disaster recovery (BDR). For a low monthly cost, ProSight Data Protection Services automates your backup processes and allows fast recovery of critical files, applications and virtual machines that have become unavailable or damaged due to component breakdowns, software glitches, natural disasters, human error, or malicious attacks such as ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware images/. Important data can be protected on the cloud, to an on-promises storage device, or mirrored to both. Progent's BDR consultants can deliver world-class support to configure ProSight Data Protection Services to be compliant with regulatory requirements such as HIPPA, FIRPA, and PCI and, when needed, can help you to recover your critical data. Read more about ProSight DPS Managed Cloud Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the infrastructure of leading data security companies to provide centralized management and world-class security for your inbound and outbound email. The hybrid architecture of Email Guard combines a Cloud Protection Layer with a local security gateway appliance to provide advanced defense against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. The Cloud Protection Layer acts as a preliminary barricade and keeps most unwanted email from making it to your security perimeter. This reduces your exposure to inbound attacks and conserves system bandwidth and storage. Email Guard's onsite security gateway appliance adds a deeper layer of inspection for incoming email. For outbound email, the onsite security gateway provides AV and anti-spam filtering, DLP, and email encryption. The onsite gateway can also help Microsoft Exchange Server to track and protect internal email traffic that originates and ends inside your security perimeter. For more information, see Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Network Infrastructure Management
Progentís ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and inexpensive for smaller businesses to map, track, reconfigure and debug their networking hardware like switches, firewalls, and wireless controllers plus servers, printers, endpoints and other devices. Incorporating cutting-edge Remote Monitoring and Management technology, WAN Watch ensures that infrastructure topology diagrams are kept updated, copies and manages the configuration information of virtually all devices on your network, monitors performance, and generates alerts when potential issues are detected. By automating tedious network management processes, WAN Watch can cut hours off common chores like making network diagrams, expanding your network, finding devices that require critical updates, or isolating performance issues. Learn more about ProSight WAN Watch network infrastructure monitoring and management services.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that uses state-of-the-art remote monitoring and management (RMM) technology to keep your IT system running at peak levels by tracking the health of vital computers that power your information system. When ProSight LAN Watch detects a problem, an alert is transmitted immediately to your specified IT management staff and your assigned Progent consultant so any potential issues can be resolved before they have a chance to disrupt your network Learn more details about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and applications hosted in a secure fault tolerant data center on a fast virtual host set up and maintained by Progent's IT support professionals. With the ProSight Virtual Hosting model, the client owns the data, the operating system software, and the applications. Because the environment is virtualized, it can be ported easily to a different hardware solution without requiring a time-consuming and difficult configuration procedure. With ProSight Virtual Hosting, your business is not tied one hosting service. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, update, retrieve and protect data about your network infrastructure, processes, business apps, and services. You can instantly locate passwords or serial numbers and be alerted about impending expirations of SSLs ,domains or warranties. By cleaning up and organizing your network documentation, you can eliminate up to half of time wasted looking for vital information about your IT network. ProSight IT Asset Management includes a centralized repository for holding and sharing all documents related to managing your business network such as standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also offers a high level of automation for gathering and associating IT information. Whether youíre making enhancements, performing maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the data you require as soon as you need it. Learn more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and low-cost alternative for small and medium-size organizations to get an objective assessment of the health of their IT system. Based on a selection of the top remote monitoring and management (RMM) platforms in the industry, and supervised by Progent's certified team of information technology professionals, ProSight Network Audits show you how well the configuration of your core infrastructure assets conform to leading practices. The Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver immediate ROI such as a cleaner Active Directory environment. Both versions also come with one year of state-of-the-art remote network monitoring and management. Benefits can include lower-cost network management, improved compliance with government and industry security standards, more efficient utilization of network resources, faster problem resolution, more dependable backup and restore, and higher availability. See more information about Progent's ProSight Network Audits IT infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is an affordable service centered on a phone discussion with a Progent backup/recovery consultant. The fact-finding interview is intended to help assess your company's preparedness to stop or recover quickly following an assault by a ransomware strain like Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you directly to collect information concerning your existing security profile and backup/recovery platform, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can apply industry best practices to deploy an efficient security and backup/recovery environment that aligns with your business requirements. For additional information, refer to The ProSight Ransomware Preparedness Report Service.
Additional Consulting Services Offered by Progent
Progent can provide the services of world-class online consulting professionals for special information technology programs. Billing charges for ongoing consulting tasks are determined according to the qualifications of the engineers assigned. Progent's background in these important areas of computer technology allows customers to complete critical projects within budget and on schedule. Progent's project-based remote engineering services include:
How Your Pasadena Business Can Contact Progent's Remote Service Experts
Call Center Expertise
Progent's Help Desk Call Center programs for companies with networks that incorporate Windows, Cisco, Apple macOS and OS X, UNIX, or Linux products include comprehensive Call Center services, co-managed Helpdesk support services, and Call Center operations consulting.
Progent's Standard Help Desk Services offer smaller organizations an end-to-end solution that manages all facets of remote Level 1 desktop technical support from service requests through trouble ticket generation, remote desktop control, progress tracking, problem resolution, and reporting. Progent offers help desk services at a substantial discount from Progent's normal desktop service rates, and Progent can provide the additional option of fast as-needed escalation to subject matter experts to handle the most issues.
Progentís Help Desk sharing services make it possible for your IT organization to split responsibilities for Help Desk support transparently between your in-house IT staff and Progent's large roster of certified technical support technicians and subject matter experts. Progentís Help Desk Co-management service is an advanced support solution based on the leading professional services automation (PSA) tool for handling service requests, ticket lifecycle, ownership, status tracking, and metrics.
Progent's Help Desk staff of experienced information technology professionals offers your computer users in Pasadena California quick communication with a reliable technical support group with extensive background offering telephone-based consulting and online diagnostics for networks powered by Windows, Cisco, Apple macOS and OS X, UNIX, or Linux components. Progent's concentration is to give the Help Desk Call Center perception as a key enabler of business efficiency, and Progent's intent is to fix and not merely track network issues.
- Applications Support: Education, Custom Programming, and Integration
Progent's Applications Consulting Team can supply phone-based advanced consulting support and education in specific business application fields such as Enterprise Requirements Planning, Manufacturing Requirements Planning, custom programming for accounting packages, and Customer Relationship Management. Progent also offers expertise, programming, and education for Microsoft applications such as Microsoft CRM, Project, Office 365 Word, and Office 365 Excel. To learn additional information about Progent's consulting, custom development, and education services, go to Progent's Business Application Experts Services.
- Unified and Streamlined Management of Hybrid Cloud Environments
System Center 2016 centralizes and automates the management of hybrid cloud networks through comprehensive support for Windows Server 2016 servers, Windows 10; seamless integration of heterogeneous environments that incorporate Linux, Hyper-V and VMware; and expanded public and private cloud support including closer integration with Intune for iPhone and Android smartphone administration plus native integration with Microsoft Operations Management Suite for cloud-based analytics and reporting. Progent's System Center 2016 consultants can provide advanced remote and on-premises expertise for all elements of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can assist your business to plan and configure a new deployment of Microsoft System Center 2016, expand or optimize your current one, migrate efficiently from an earlier version of System Center, or debug your System Center environment.
- Remote IT Infrastructure Monitoring and Reporting Services
Progent can deliver organizations in Pasadena California remote hybrid network monitoring by providing System Center Operations Manager (SCOM) consulting services and System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can tune Operations Manager to suit your environment so that your network maintenance is proactive rather than reactive. By uncovering possible problems before they grow into crashes, automated monitoring can ward off stressful and costly network failures. Progent can also provide help with server and infrastructure monitoring utilities like Nagios and MRTG to diagnose UNIX/Linux, Sun Solaris, or Apple macOS and OS X systems, Windows environments, or environments based on multiple operating systems.
To contact Progent about emergency online expertise with Windows, macOS and OS X, or Linux networks, go to Progent's Urgent Phone-Based Support, telephone 1-800-993-9400, or see Contact Progent.
For organizations and startups in Pasadena California, Progent's phone-based computer support specialists can deliver expert and cost-effective system help the moment your business has to have it. Long experience offering online repair services has earned Microsoft Partner certification for Progent's consultants and has allowed Progent to develop world-class troubleshooting skills and to refine remote connectivity tools to repair computer problems rapidly while avoiding the expense and lost productivity that comes with on-premises service visits.
Even if your Pasadena organization has a local freelance consultant or maintains an in-house organization that can deal with typical network issues, Progentís Microsoft and Cisco certified engineers can still offer an easy and seamless remote expansion of your local resources in cases when your usual service personnel either lack the availability or the experience to solve unexpected system crises or especially tough integration projects.
Details of Progent's Online Network Support for Pasadena California
Progent's phone support, Internet-based repair, network security consulting, and system management services give companies in Pasadena California unparalleled leverage for your support budget. Whether you require occasional phone help and Internet-based troubleshooting or ongoing Help Desk call center support and network administration, Progent's experts can deliver your office world class network support while permitting you to eliminate the expense and hassle of maintaining a full-service in-house IT staff. Highlights of Progent's National Remote Support program include:
- Immediate Phone Access to Microsoft Premier Support Specialists
Progent's team of Microsoft-certified technicians can deliver immediate and economical expertise to companies in Pasadena California and is also ideal for customers in more remote areas that lack consultants with in-depth expertise supporting Microsoft's latest line of server technologies. All Progent engineers have at least 10 years of background supporting Microsoft products. As a Microsoft Certified Partner support firm, Progent has the use of a broad selection of Microsoft support utilities, service databases, and on-going training.
- By the Minute Rates to Minimize Costs
Progent offers online help on a minute-by-minute basis, so you are charged only for the support you receive. Progent has no minimum fee for online support and asks for no periodic retainer for services delivered during normal business hours. This protects you from paying big bills for simple fixes.
- Availability of Cisco Certified Network Architecture Professionals
Progent's registered experts for Cisco can provide the services of on-staff specialists who have experience in planning, deploying, and troubleshooting networking environments powered by Cisco technology. Progent can provide a Cisco Certified Internetwork Expert or CCNP to help you create fast, reliable, and protected connectivity for wireline and wireless networking.
- Application Specialists Consulting
Progent's basic consulting offerings include system integration, Microsoft Exchange Server expertise, network security planning, and Co-managed Help Desk services. Progent's Experts group can provide in-depth consulting support for specific application areas. Support available from the Application Experts Group includes:
Microsoft Dynamics GP/Great Plains Support and Customization
Microsoft Project and Project Online Expertise
Office 365 solutions consulting
Office Excel and Office 365 Excel Technical Support and VBA Programming
Office Word and Microsoft Office 365 Word Consulting
BI Reporting Development and Training
Microsoft Power BI Integration Consulting
UNIX, Linux and Sun Solaris Integration
MS SQL Server 2019 solution design, Microsoft SQL Server 2017 migration, Microsoft SQL Server 2016 Software Programming, and Microsoft SQL 2014 Application Development and Troubleshooting
Oracle Management Support and Application Programming
MySQL DBA Services and Application Design
Amazon MWS Programming
By offering a convenient centralized resource for network generalists and application experts, Progent is able to deliver fast, inexpensive, and thorough information technology solutions that align with the unique requirements of your company.
- State of the Art Remote Connectivity Software
Protected online access permits Progent's service experts to observe precisely what your users see. This makes it possible to find fast fixes to issues that could otherwise demand a costly onsite visit. Sophisticated online connectivity tools and experienced technicians together allow Progent to resolve most network issues quickly and affordably. Progent is a pioneer in online support and automated system monitoring.
- Compatibility with Popular VPN Gateways
Progent can provide secure VPN access for gateways from major VPN providers such as Microsoft, Cisco, Sonicwall and CheckPoint. Secure VPN remote connectivity allows the experts at Progent's Technical Response Center to repair your network remotely without weakening system security.
- Round-the-Clock Service for High Network Uptime
For organizations with line-of-business applications, Progent can provide optional 24x7 online technical services. Combined with remote 24x7 network monitoring based on Microsoft System Center Operations Manager 2007, this offering can help ensure maximum system availability.
- Help Desk Outsourcing
Progent's Help Desk support programs are designed especially for budget-constrained organizations whose clients require immediate access to a Help Desk service with effective phone support and full escalation ability.
What Makes Progent Different from Other Support Organizations?
Progent is a Microsoft Partner support firm and Progent's head count, depth of technical knowledge, refined support software, and understanding of corporate IT allow companies to avoid the limitations associated with excessive dependence on smaller consulting organizations, independent freelance service providers, or over-stretched internal IT help.
Progent stands out by providing:
How Does My Business Begin Receiving Online Network Support from Progent?
- Best Practices
Progentís staff of Microsoft and Cisco Premier experts average longer than ten years of real-world professional background, at the forefront of IT service, executing a wide range of technical tasks for a large mix of customers. Each Progent support professional shares a proven collection of personal best practices which are incorporated into company-wide best practices standards that Progent instills in its support staff. This guarantees that you get not only expert IT help, but also a consultant with field-tested methods for using technical knowledge to fix actual network problems quickly.
- Value Pricing
Progent's pricing policy is to charge for phone service and on-site help by the minute. Consequently, you are billed just for delivered services. Progent does not demand a higher rate for off-hours or emergency support, and within California or in areas where Progent offers on-site service, Progent does not bill for travel except for emergency calls where on-site work is less than four hours. In addition, Progent applies no minimum charge and asks no retainer for services provided during regular working hours. Many service firms demand large minimum fees or charge for each quarter hour or longer. Progent's one-minute granularity eliminates large bills for fast solutions so you will not be forced to permit less critical problems to stay unaddressed.
- Information Transfer
Progent is committed to knowledge transfer from Progent's consultants to customers. By teaching clients to handle technical issues that are within their comfort zone, Progent is able to focus on providing high-value services where Progent faces little competition. Companies who work with trusted independent consultants or who maintain internal support staffs benefit when Progent passes on information about new technology and tested methodologies to make their IT environments more robust, secure, and productive.
- Remote Network Monitoring with MS Operations Manager
Progent is one of the few consulting companies to provide 24x7 network tracking services powered by MS System Center Operations Manager. Microsoft System Center Operations Manager causes your network support to be proactive instead of reactive. By uncovering possible problems before they result in lost productivity, network monitoring can save your information network from painful and expensive service disruptions.
To initiate Progent's online help offerings or to learn more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for IT support, visit Immediate Technical Support.