Fast and Affordable Online Support for Pasadena Information Networks
Urgent Phone Consulting for Pasadena NetworksFor companies located in Pasadena or anywhere in California, Progent offers remote help for networks based on Microsoft Windows, Cisco, Apple macOS and OS X, or Linux/UNIX platforms. Progent's Microsoft Premier engineers have provided online troubleshooting to businesses in every state in the U.S. (Refer to recommendations from Progent's customers.) Progent also offers the expertise of Cisco CCIE network specialists to handle complex infrastructure issues, as well as the assistance of CISA and CISSP-qualified security experts to handle advanced security design and troubleshooting issues.

Progent's online support experts provide exceptional leverage because they possess the practical background and have access to the advanced technology needed to solve most network issues quickly. This lowers direct expenses because service calls accumulate minimal billable consulting minutes. Remote support also eliminates the expense of dispatching a consultant to your office. Your organization saves additionally with incidental costs by reducing or avoiding system outages and associated costs stemming from business disruption, disgruntled clients, idle workers, and de-focused management. Progent's extensive remote consulting expertise is especially helpful in environments that rely on public clouds for critical infrastructure or applications like Azure, Amazon AWA, or Office 365 Exchange Online, where on-premises IT support may not be an alternative.

Progent's billing model for remote help is structured to stretch your network support dollar. Progent bills on a per-minute basis for phone assistance, so you are billed just for the support that you receive. In contrast to many online support firms, Progent requires no initialization surcharge or minimum job duration. Progent's per-minute billing unit and clean policy for billing do away with scenarios where fast repairs manage to turn into major invoices. Progent's skill at disposing of technical issues quickly means your business saves money.

Progent's Online Consulting and Troubleshooting Services
Through years of experience, Progent has fine tuned an array of customized technologies and field-proven processes which allow the maximum degree of efficiency for remote technical support and troubleshooting for information networks of all sizes. Progent offers protected Virtual Private Network support for VPN gateways from a variety of leading sources including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN connectivity allows the staff of Progent's remote service group to communicate with your computer system remotely without violating corporate security.

Progent's sophisticated customer support database system includes extensive histories for all service that Progent's customers have been provided. Progent's team service personnel have access to the details of services rendered to each client by every Progent engineer. This database of trouble tickets and repairs is stored as a quickly exploitable internal database that allows Progent's remote support experts to communicate their experiences company-wide to make sure that the value of Progent's support improves daily. Progent's advanced certifications and working relationships with major vendors including Cisco and Microsoft make available other vast technical knowledge bases and permit quick access to vendors' in-house product engineers with the result that Progent's remote consulting specialists are able to find the most efficient solutions in the least time.

Remote support services provided by Progent to customers in Pasadena and throughout the state of California include:

Progent's ProSight Fixed-price Managed Services for Small and Medium Size Organizations
Progent offers a family of budget-friendly, fixed-price services intended to enable small and medium-size businesses to utilize the same cutting-edge IT solutions deployed by some of the world's top corporations. The ProSight line of outsourced network management services addresses all key facets of information technology such as email content filtering, behavioral-based threat defense, automated backup/recovery, infrastructure monitoring and management, virtual server cloud hosting, and IT resources documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that incorporates cutting edge behavior machine learning tools to defend endpoint devices and servers and VMs against modern malware assaults like ransomware and email phishing, which routinely get by traditional signature-based anti-virus tools. ProSight Active Security Monitoring protects local and cloud resources and provides a unified platform to address the entire malware attack lifecycle including blocking, infiltration detection, containment, remediation, and post-attack forensics. Key capabilities include single-click rollback with Windows Volume Shadow Copy Service and automatic system-wide immunization against newly discovered attacks. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection: Endpoint Protection and Microsoft Exchange Email Filtering
    ProSight Enhanced Security Protection services deliver ultra-affordable in-depth protection for physical servers and virtual machines, workstations, smartphones, and Exchange Server. ProSight ESP utilizes adaptive security and modern behavior analysis for round-the-clock monitoring and responding to cyber threats from all vectors. ProSight ESP offers firewall protection, intrusion alerts, device management, and web filtering via leading-edge technologies packaged within a single agent managed from a single control. Progent's security and virtualization experts can help your business to plan and implement a ProSight ESP environment that meets your organization's specific needs and that allows you prove compliance with government and industry information protection standards. Progent will assist you define and configure security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alarms that call for immediate attention. Progent can also help your company to set up and test a backup and restore system like ProSight Data Protection Services (DPS) so you can recover rapidly from a destructive security attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services offer small and mid-sized businesses an affordable end-to-end solution for secure backup/disaster recovery. Available at a low monthly cost, ProSight DPS automates your backup processes and allows fast recovery of critical files, apps and VMs that have become unavailable or corrupted as a result of component failures, software glitches, natural disasters, human error, or malicious attacks like ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, apps, system images, plus Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to an on-promises device, or to both. Progent's backup and recovery specialists can deliver advanced expertise to configure ProSight DPS to to comply with government and industry regulatory requirements such as HIPPA, FIRPA, and PCI and, whenever necessary, can assist you to recover your critical data. Read more about ProSight DPS Managed Cloud Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the technology of top information security vendors to provide centralized management and comprehensive security for all your email traffic. The powerful structure of Progent's Email Guard integrates cloud-based filtering with an on-premises gateway device to provide complete defense against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-based threats. The Cloud Protection Layer acts as a first line of defense and blocks most threats from reaching your network firewall. This decreases your exposure to external threats and saves system bandwidth and storage space. Email Guard's onsite gateway appliance adds a deeper layer of analysis for inbound email. For outbound email, the onsite gateway provides AV and anti-spam protection, protection against data leaks, and email encryption. The on-premises security gateway can also assist Exchange Server to monitor and safeguard internal email traffic that stays inside your security perimeter. For more details, see ProSight Email Guard spam and content filtering.

  • ProSight WAN Watch: Infrastructure Management
    Progentís ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and inexpensive for small and mid-sized organizations to map, monitor, optimize and troubleshoot their networking appliances like routers, firewalls, and wireless controllers plus servers, endpoints and other devices. Incorporating state-of-the-art Remote Monitoring and Management technology, WAN Watch makes sure that infrastructure topology diagrams are kept updated, captures and manages the configuration information of almost all devices on your network, monitors performance, and generates alerts when issues are detected. By automating tedious management processes, ProSight WAN Watch can knock hours off ordinary tasks like network mapping, expanding your network, finding appliances that require important updates, or resolving performance bottlenecks. Find out more about ProSight WAN Watch network infrastructure management services.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that uses advanced remote monitoring and management techniques to keep your IT system running efficiently by checking the state of vital computers that drive your business network. When ProSight LAN Watch uncovers a problem, an alarm is transmitted immediately to your specified IT personnel and your assigned Progent engineering consultant so all potential issues can be addressed before they can disrupt your network Learn more about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and apps hosted in a secure fault tolerant data center on a high-performance virtual host set up and maintained by Progent's IT support professionals. With Progent's ProSight Virtual Hosting model, the customer owns the data, the OS platforms, and the apps. Since the environment is virtualized, it can be moved easily to a different hardware solution without a time-consuming and technically risky reinstallation process. With ProSight Virtual Hosting, you are not locked into a single hosting provider. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, update, retrieve and safeguard information related to your IT infrastructure, processes, applications, and services. You can quickly find passwords or IP addresses and be warned automatically about impending expirations of SSL certificates ,domains or warranties. By cleaning up and organizing your IT documentation, you can save as much as half of time thrown away trying to find vital information about your IT network. ProSight IT Asset Management features a common location for storing and collaborating on all documents required for managing your network infrastructure like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers advanced automation for collecting and associating IT data. Whether youíre planning improvements, performing regular maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the knowledge you need as soon as you need it. Find out more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and low-cost way for small and medium-size businesses to get an unbiased assessment of the overall health of their information system. Powered by some of the leading remote monitoring and management (RMM) platforms available, and supervised by Progent's certified group of IT professionals, ProSight Network Audits show you how well the deployment of your essential network assets adhere to industry best practices. The Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and provide instant ROI such as a more manageable Active Directory (AD) system. Both versions also include one year of advanced remote network monitoring and management (RMM). Benefits can include lower-cost management, better compliance with government and industry security regulations, more efficient utilization of network assets, faster problem resolution, more reliable backup and recovery, and higher availability. Read more information about ProSight Network Audits network infrastructure assessment.

The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is an affordable service based on a brief phone interview with a Progent backup/recovery expert. The interview is intended to assess your company's ability to block or recover quickly following an attack by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you personally to collect information about your existing AV defense and backup/recovery system, and Progent will then produce a written Basic Security and Best Practices Report detailing how you can follow industry best practices to deploy an efficient security and backup/recovery environment that aligns with your business requirements. For details, visit Progent's ProSight Ransomware Preparedness Report.

Additional Consulting Services Available from Progent
Progent can provide the services of seasoned online consulting experts for special information technology projects. Progent's rates for ongoing consulting tasks are determined based on the qualifications of the consultants involved. Progent's experience with these important fields of information technology allows clients to execute critical initiatives economically and on schedule. Progent's project-based online engineering solutions include:

  • Help Desk Call Center Services
    Progent's Help Desk Call Center support alternatives for companies with environments that incorporate Windows, Cisco, macOS and OS X, or UNIX/Linux technology include comprehensive Call Center services, co-managed Helpdesk support services, and Helpdesk process consulting. Progent's Standard Help Desk Services offer small businesses a comprehensive service desk solution that handles all aspects of remote desktop support from initial requests through trouble ticket generation, screen sharing, progress tracking, problem resolution, and reporting. Progent provides call desk services at a significant discount from Progent's regular Level 1 desktop support rates, and Progent offers the additional option of rapid as-needed escalation to subject matter experts to handle the most issues.

    Progent's Help Desk Call Center consulting expertise can guide you in building an effective new Help Desk or revamping your existing one, identifying or enhancing Help Desk Call Center software products to address the special requirements of your company, or providing occasional online staff to reinforce your in-house Call Center team during high-demand scenarios like software transitions, mass upgrades, or rolling out brand new business software.

    Progent's Help Desk Call Center staff of veteran network experts provides your computer users in Pasadena or anywhere in the state of California immediate communication with a large technical support resource with extensive background offering phone consulting and remote repair service for IT systems that incorporate Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux components. Progent's concentration is to give the Call Center perception as a solid enabler of business success, and Progent's goal is to resolve instead of simply annotate technical issues.

  • Applications Services: Education, Custom Development, and Troubleshooting
    Progent's Applications Consulting Team provides online advanced consulting support and training in special business application fields including Enterprise Requirements Planning, Manufacturing Requirements Planning, custom financial systems, and CRM. Progent also can deliver consulting, customization, and training for familiar Microsoft business applications including Microsoft CRM, MS Office Project, Office 365 Word, and Office 365 Excel. To learn more information on Progent's expertise, programming, and education offerings, refer to Progent's Applications Experts Group.

  • Unified and Streamlined Management of Hybrid Cloud Networks
    Microsoft System Center 2016 unifies and automates the management of hybrid cloud environments through advanced support for Windows Server 2016, Windows 10; seamless management of heterogeneous networks that include various Linux distributions, Hyper-V and VMware; and better cloud support such as closer integration with Microsoft Intune for Apple iPhone and Android smartphone management plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center 2016 consultants can provide advanced online and onsite support for all elements of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist you to plan and configure a new deployment of Microsoft System Center 2016, extend or tune your current one, upgrade smoothly from a prior release of System Center, or debug your System Center solution.

  • Remote Hybrid Network Monitoring and Reporting Services
    Progent offers organizations in Pasadena, or anywhere in the state of California, remote IT infrastructure monitoring and reporting by providing Microsoft System Center 2016 Operations Manager consulting and Microsoft System Center 2012 Operations Manager troubleshooting and support. Progent can configure Operations Manager to suit your environment so your network maintenance is proactive and automated. By spotting looming trouble spots before they evolve into network outages, automated monitoring can ward off stressful and expensive service crises. Progent can also deploy server and infrastructure monitoring utilities like Nagios and MRTG to diagnose UNIX, Linux, Sun Solaris, or macOS and OS X systems, Microsoft environments, or systems that support a variety of platforms.
How Your Pasadena Business Can Contact Progent's Online Service Professionals
To get in touch with Progent about emergency phone-based expertise with Windows, macOS and OS X, or Linux/UNIX environments, visit Progent's Nationwide Online Support, telephone 1-800-993-9400, or see Contact Progent. For organizations and new ventures in Pasadena or throughout the state of California, Progent's phone-based computer support specialists are ready to provide professional and economical IT help the moment your company requires it. More than 15 years of providing online tech support has earned Microsoft Partner status for Progent's team of engineers and has allowed Progent to develop high-end troubleshooting capability and to refine remote connectivity technology to repair network problems rapidly while eliminating the expense and lost productivity associated with on-site support visits.

Even if your Pasadena business deals with a local independent support technician or employs an in-house organization that can handle the majority of network issues, Progentís Microsoft and Cisco certified engineers can provide an easy and seamless remote expansion of your local resources in cases when your regular IT support personnel either lack the availability or the experience to fix sudden network crises or particularly complex integration problems.

Details of Progent's Remote Network Support for Pasadena
Progent's phone help, remote troubleshooting, system security expertise, and system administration services offer businesses in Pasadena or anywhere in the state of California the greatest leverage for your IT budget. Whether you need occasional phone support and remote network repair or ongoing Help Desk services and system management, Progent's experts can deliver your company enterprise-level IT support while permitting you to eliminate the expense and hassle of carrying a full-service internal IT staff. Key features of Progent's National Remote Support services include:

How Is Progent Different from Other Support Firms?
Progent is a Microsoft Partner support company and Progent's head count, range of technical knowledge, fine tuned remote support software, and familiarity with corporate IT allow offices to avoid the pitfalls of excessive dependence on smaller service organizations, independent freelance consultants, or over-stretched in-house IT help.

Progent stands out by offering:

  • Proven Methodology
    Progentís staff of Microsoft and Cisco Premier experts average longer than ten years of real-world industry experience, at the forefront of IT service, performing a broad variety of IT tasks for a large array of businesses. Every Progent support professional shares a refined collection of personal best practices which are combined into company-wide leading practices training that Progent teaches its consulting personnel. This guarantees that you get not just expert technical help, but also a support engineer with field-tested approaches for using technical knowledge to resolve actual network problems rapidly.

  • Value Pricing
    Progent's pricing model is to bill for online service and on-site help per minute. Consequently, you are charged just for delivered support. Progent does not impose a more expensive rate for off-hours or emergency support, and inside California or in areas where Progent provides in-person support, Progent does not charge for travel time except for urgent support where on-site time is less than 4 hours. In addition, Progent imposes no service activation fee and asks no monthly commitment for services delivered during normal business hours. Many service firms impose substantial minimum payments or charge for every quarter hour or longer. Progent's fine granularity does away with large invoices for quick solutions so you will not be tempted to allow less critical problems to stay unaddressed.

  • Knowledge Transfer
    Progent is committed to knowledge transfer from Progent's support experts to customers. By educating customers to handle problems that are within their comfort zone, Progent can focus on offering high-value skills where Progent faces little competition. Companies who utilize familiar freelance service providers or who employ internal IT personnel benefit when Progent transfers information about new technology and proven processes to make their IT environments more robust, secure, and productive.

  • 24x7 Network Monitoring with MS Operations Manager
    Progent is one of the only support companies to provide 24x7 system tracking services powered by MS Operations Manager. MS Operations Manager allows your network support to be proactive rather than reactive. By anticipating potential issues before they result in downtime, system monitoring can keep your IT network from painful and expensive availability losses.
How Does My Business Start Receiving Online Computer Help from Progent?
To get started with Progent's online help offerings or to learn more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for IT support, visit Immediate Network Support.