Fast and Affordable Remote Help for Pasadena Computer Systems
Immediate Online Technical Support for Pasadena SystemsFor businesses in Pasadena or anywhere in the state of California, Progent offers remote technical support for networks powered by Microsoft Windows, Cisco, Apple macOS and OS X, or Linux technology. Progent's Microsoft Certified engineers have provided online troubleshooting to businesses in all 50 states in the U.S. (See recommendations from Progent's customers.) In addition, Progent can furnish the consultation services of Cisco CCIE engineers to handle challenging infrastructure problems, as well as the assistance of CISSP-accredited security consultants to help with high-level security design and troubleshooting issues.

Progent's online technical support engineers offer exceptional leverage because they have the real-world background and have access to the advanced technology required to solve the majority of network problems quickly. This lowers direct costs since service calls require minimal chargeable consulting minutes. Remote support also eliminates the expense of dispatching an engineer to your office. Your organization saves additionally in incidental costs by minimizing or avoiding system downtime and related costs resulting from business disruption, disgruntled customers and vendors, idle workers, and distracted management. Progent's advanced online technical support expertise is especially important for businesses that depend on public clouds for vital network infrastructure or software like Microsoft Azure, Amazon Web Service, or Office 365 Exchange Online, where on-premises IT support may not be useful.

Progent's billing model for online help is structured to stretch your IT service dollar. Progent charges on a per-minute basis for phone consulting, so you are billed just for the services that you actually get. In contrast to many remote service organizations, Progent requires no initialization surcharge or minimum payments. Progent's per-minute billing unit and simple policy for pricing avoid situations where speedy. minor repairs somehow turn into big bills. Progent's skill at solving problems efficiently means your business spends less money.

Progent's Online Consulting and Troubleshooting Expertise
Over time, Progent has refined a set of customized tools and field-proven processes that allow the highest level of effectiveness for remote engineering help and troubleshooting for information systems of any size. Progent provides secure Virtual Private Network support for VPN gateways from a variety of leading sources including Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN technology enables the staff of Progent's Technical Response Center to interface to your company's computer system without breaching corporate security.

Progent's powerful customer support reporting system stores detailed histories for the service that Progent's clients have been provided. Progent's authorized engineers have the benefit of the specifics of all help delivered to each Progent client by every consultant. This history of trouble tickets and solutions is organized as an easily retrievable support database that allows Progent's online support professionals to share their experiences company-wide to ensure that the quality of Progent's technical support improves daily. Progent's high-level certifications and working relationships with major technology companies including Cisco and Microsoft make available additional massive support knowledge bases and allow priority access to vendors' in-house product engineers so Progent's remote service experts are able to determine the best solutions in the least time.

Remote services offered by Progent to businesses in Pasadena and throughout the state of California include:

ProSight Fixed-price Managed Services for Small and Medium Size Organizations
Progent offers a family of budget-friendly, fixed-price services intended to allow small and medium-size businesses to utilize the same advanced IT solutions used by many of the industry's top enterprises. Progent's ProSight suite of outsourced network management services addresses all critical areas of modern networking such as email content filtering, threat defense based on machine leaning, automated backup and disaster recovery, network infrastructure management, virtual server hosting, and IT resources documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that incorporates next generation behavior analysis technology to defend endpoint devices as well as physical and virtual servers against modern malware assaults like ransomware and email phishing, which routinely escape legacy signature-based AV tools. ProSight Active Security Monitoring safeguards on-premises and cloud resources and provides a unified platform to manage the complete malware attack lifecycle including blocking, identification, containment, cleanup, and forensics. Top capabilities include one-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against newly discovered attacks. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Security and Microsoft Exchange Filtering
    Progent's ProSight Enhanced Security Protection (ESP) services offer affordable in-depth security for physical and virtual servers, workstations, mobile devices, and Exchange email. ProSight ESP utilizes adaptive security and modern behavior analysis for round-the-clock monitoring and reacting to cyber threats from all attack vectors. ProSight ESP delivers firewall protection, intrusion alerts, device control, and web filtering via cutting-edge tools packaged within one agent accessible from a unified console. Progent's data protection and virtualization experts can help your business to plan and configure a ProSight ESP deployment that addresses your company's specific requirements and that helps you demonstrate compliance with government and industry data protection standards. Progent will assist you specify and implement policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alerts that require immediate action. Progent's consultants can also assist your company to set up and verify a backup and disaster recovery solution such as ProSight Data Protection Services (DPS) so you can get back in business rapidly from a potentially disastrous security attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services from Progent provide small and medium-sized organizations a low cost and fully managed solution for secure backup/disaster recovery (BDR). For a fixed monthly cost, ProSight Data Protection Services automates your backup activities and enables rapid restoration of critical data, apps and virtual machines that have become lost or corrupted as a result of hardware failures, software glitches, natural disasters, human mistakes, or malware attacks such as ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, apps, system images, as well as Hyper-V and VMware images/. Important data can be protected on the cloud, to an on-promises device, or mirrored to both. Progent's cloud backup consultants can deliver advanced support to configure ProSight Data Protection Services to be compliant with regulatory standards such as HIPPA, FIRPA, and PCI and, when necessary, can assist you to recover your critical information. Learn more about ProSight Data Protection Services Managed Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that uses the technology of top information security companies to deliver web-based control and comprehensive security for all your inbound and outbound email. The hybrid structure of Email Guard integrates a Cloud Protection Layer with a local security gateway device to offer advanced defense against spam, viruses, Denial of Service Attacks, DHAs, and other email-borne threats. The Cloud Protection Layer acts as a preliminary barricade and keeps the vast majority of unwanted email from making it to your network firewall. This decreases your vulnerability to external attacks and saves system bandwidth and storage. Email Guard's onsite gateway device adds a further level of analysis for incoming email. For outbound email, the onsite gateway provides anti-virus and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The on-premises security gateway can also help Microsoft Exchange Server to monitor and safeguard internal email traffic that stays inside your security perimeter. For more details, visit Email Guard spam and content filtering.

  • ProSight WAN Watch: Infrastructure Management
    ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and affordable for smaller businesses to diagram, track, enhance and debug their connectivity appliances such as switches, firewalls, and access points as well as servers, endpoints and other networked devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that infrastructure topology maps are kept current, captures and manages the configuration information of almost all devices connected to your network, monitors performance, and sends notices when issues are detected. By automating complex management processes, WAN Watch can knock hours off common tasks like network mapping, reconfiguring your network, finding appliances that need critical updates, or resolving performance bottlenecks. Find out more details about ProSight WAN Watch infrastructure monitoring and management consulting.

  • ProSight LAN Watch: Server and Desktop Monitoring Services
    ProSight LAN Watch is Progentís server and desktop monitoring service that incorporates advanced remote monitoring and management (RMM) technology to keep your IT system operating efficiently by checking the health of vital computers that power your information system. When ProSight LAN Watch detects an issue, an alert is sent automatically to your specified IT management staff and your Progent engineering consultant so that all looming issues can be resolved before they can disrupt productivity Learn more details about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small business can have its key servers and applications hosted in a protected fault tolerant data center on a high-performance virtual machine host set up and maintained by Progent's network support experts. Under Progent's ProSight Virtual Hosting model, the client owns the data, the operating system platforms, and the applications. Because the system is virtualized, it can be ported easily to a different hardware environment without requiring a lengthy and technically risky reinstallation process. With ProSight Virtual Hosting, your business is not tied a single hosting service. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
    ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, maintain, find and protect information related to your network infrastructure, processes, business apps, and services. You can instantly find passwords or IP addresses and be warned automatically about impending expirations of SSLs ,domains or warranties. By updating and managing your IT infrastructure documentation, you can eliminate up to half of time spent searching for critical information about your IT network. ProSight IT Asset Management features a common repository for storing and sharing all documents required for managing your business network like standard operating procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for gathering and associating IT information. Whether youíre planning improvements, doing maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the data you require the instant you need it. Learn more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and affordable alternative for small and medium-size organizations to obtain an unbiased assessment of the overall health of their IT system. Based on some of the leading remote monitoring and management (RMM) platforms in the industry, and overseen by Progent's certified team of IT professionals, ProSight Network Audits help you see how closely the configuration of your core infrastructure assets conform to leading practices. The Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and provide immediate ROI such as a cleaner Active Directory environment. Both also come with a year of cutting-edge remote network monitoring and management (RMM). Benefits can include easier management, better compliance with information security regulations, higher utilization of network resources, quicker troubleshooting, more dependable backup and restore, and higher availability. Learn more information about Progent's ProSight Network Audits network infrastructure review.

The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is an affordable service based on a brief phone interview with a Progent information assurance consultant. The fact-finding interview is intended to evaluate your company's preparedness either to block or recover rapidly after an assault by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you personally to collect information concerning your current antivirus tools and backup/recovery system, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can follow industry best practices to create a cost-effective AV and backup/recovery system that meets your business needs. For details, refer to Progent's ProSight Ransomware Preparedness Report.

Special Consulting Programs Offered by Progent
Progent offers the skills of seasoned online consulting experts for contract information technology programs. Billing charges for ongoing consulting projects are determined according to the qualifications of the engineers assigned. Progent's experience with these important fields of computer technology allows customers to complete critical initiatives economically and on schedule. Progent's project-based remote engineering solutions include:

  • Help Desk Support
    Progent's Help Desk Call Center support programs for organizations with networks that incorporate Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux technology include full-service Call Center outsourcing, virtual Help Desk support services, and Call Center operations consulting. Progent's Call Center outsourcing support services are ideal for companies who don't have the money or time to create an internal Call Center but who need fast communication with an efficient Help Desk with proficient phone support as well as the ability to escalate the most challenging trouble tickets to high-level consultants.

    Progentís Virtual Call Center is designed for larger companies and operates as a seamless addition to your established Help Desk organization. Progent's Virtual Help Desk Call Center can act as a an escalation option for the toughest network problems, or be ready in those situations when your ordinary resources are overwhelmed.

    Progent's Help Desk Call Center team of seasoned network consultants provides your computer users in Pasadena or anywhere in the state of California immediate contact with an efficient network service group with extensive experience delivering phone support and online diagnostics for computer environments based on Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux technology. Progent's charter is to give the Help Desk the reputation as a crucial driver of company success, and Progent's target is to resolve and not merely track network issues.

  • Business Applications Support: Education, Programming, and Problem Solving
    Progent's Applications Consulting Group offers online and in-depth engineering support and education in key application areas such as Enterprise Requirements Planning, MRP, accounting system customization, and Customer Relationship Management (CRM). Progent also offers consulting expertise, custom development, and training for popular Microsoft applications including Microsoft CRM, Project, Office 365 Word, and Microsoft Office 365 Excel. To read additional information on Progent's consulting, programming, and training offerings, see Progent's Applications Experts Group.

  • Unified and Streamlined Management of Hybrid Cloud Environments
    System Center 2016 unifies and automates the administration of hybrid cloud networks by offering advanced integration with Windows Server 2016, Windows 10 clients; cohesive integration of mixed-OS environments that incorporate Linux, Microsoft Hyper-V and VMware vSphere; and expanded cloud support such as tighter integration with Microsoft Intune for Apple iPhone and Google Android smartphone administration plus built-in integration with Microsoft Operations Management Suite for cloud-based analytics and reporting. Progent's System Center 2016 consulting experts offer advanced remote and on-premises support for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help you to plan and install a new implementation of System Center 2016, extend or optimize an existing one, migrate smoothly from a previous release of System Center, or troubleshoot your System Center solution.

  • Online IT Infrastructure Monitoring and Reporting Services
    Progent can deliver organizations in Pasadena, or anywhere in the state of California, remote hybrid network monitoring by providing Microsoft System Center Operations Manager (SCOM 2016) consulting services and System Center 2012 Operations Manager troubleshooting and support. Progent can configure SCOM to accommodate your environment so your IT maintenance is proactive and automated. By spotting possible issues before they expand into downtime, remote monitoring can ward off disruptive and costly service crises. Progent can also provide help with server and infrastructure monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Sun Solaris, or macOS and OS X environments, Windows systems, or networks that incorporate multiple OS platforms.
How Your Pasadena Company Can Contact Progent's Online Technical Support Professionals
To get in touch with Progent about emergency remote assistance with Microsoft Windows, macOS and OS X, or Linux networks, visit Progent's Urgent Remote Support, phone 1-800-993-9400, or refer to Contact Progent. For organizations and startups in Pasadena or throughout the state of California, Progent's phone-based network support specialists are ready to deliver effective and affordable system support whenever your company requires it. Long experience delivering remote technical assistance has led to Microsoft Partner status for Progent's consulting experts and has allowed Progent to develop high-end troubleshooting capability and to fine tune online connectivity tools to fix computer problems rapidly while avoiding the expense and lost productivity associated with on-site support visits.

Even if your Pasadena organization works with a regular freelance support technician or employs an in-house IT staff that know how to deal with typical computer issues, Progentís Microsoft certified consultants can still offer an easy and seamless remote extension of your on-site resources for situations when your usual service personnel either don't have the time or the experience to address unexpected network emergencies or particularly challenging integration projects.

Advantages of Progent's IT Support for Companies in Pasadena
Progent's online technical help services enable your Pasadena organization to have the advantages of timely, enterprise-grade IT support without the cost of managing a full-time IT organization. Your information system will derive greater business value by being more available, productive, and protected. Benefits to your business include:

  • Convenient virtual extension of your on-site IT resources
    For most offices in Pasadena or anywhere in California, local computer support resources, whether made up of outside consultants or an in-house IT staff, can resolve typical technical issues. However, major troubles might occur when your regular support personnel are too busy or absent, and some problems may stem from IT products that is unfamiliar to your local support people. In these cases, Progent's on-call support specialists give you an easy, quick, and economical way to augment your regular help and to convey useful knowledge to increase your ability to resolve downstream issues locally.

  • Less Dependence on Freelance Service Providers
    For IT support, smaller businesses often rely on individual freelance consultants. While independent service people carry less internal costs than big consulting firms and can often charge marginally less, they are sometimes stretched too thin, making it difficult to respond rapidly to crisis situations. If an independent consultant is occupied with another client, ill, on vacation, or in class, the lack of reserve personnel may force your company to wait for assistance during an emergency. As your network grows, network unavailability and problems with vital applications are more expensive. The budget you thought you were conserving on a freelancer can be consumed fast by lost productivity. Progent offers a dependable source of backup service experts to insure your IT system stays available.

  • Build a Scalable Basis for Smooth Expansion
    Organizations often start with an IT system implemented on a shoestring budget. Without a proper infrastructure, slap-dash fixes often get piled onto an unstable foundation. When a company grows, stability and scalability problems can hinder the productivity of the business. These poorly built environments need careful assessment, intelligent strategic planning, and wide IT expertise to upgrade to a system infrastructure that can offer the stable foundation to meet critical business requirements and facilitate downstream growth.

  • Work with Problem Solvers Instead of Technology Resellers
    Smaller businesses need advice and technical training to navigate through an increasingly complex maze of product alternatives capable of promoting business success and enhancing productivity. They do not need a network consultant who is attempting to resell a specific vendor's products. IT support and product selling can lead to a situation where the proposed solution is designed around a profitable product instead of the true requirements of a client. Progent avoids these conflicts of interest by offering just services instead of products. This enables Progent to match technical expertise with the real interests of clients.

What Makes Progent Unique from Other Service Organizations?
Progent is a Microsoft Certified Partner consulting firm and Progent's head count, breadth of technical expertise, fine tuned remote support tools, and understanding of corporate IT enable companies to escape the limitations associated with exclusive reliance on smaller service firms, independent freelance consultants, or limited in-house resources.

Progent stands out by providing:

  • Proven Methodology
    Progentís team of Microsoft and Cisco Premier consultants average longer than a decade of hands-on industry background, at the forefront of IT support, performing a wide variety of IT projects for a large array of businesses. Each Progent consultant shares a proven set of personal best practices which are incorporated into company-wide best practices training that Progent instills in its consulting personnel. This means that you get not only world-class technical capability, but also a support engineer with field-tested approaches for applying computer knowledge to resolve actual network problems efficiently.

  • Value Pricing
    Progent's pricing model is to charge for phone support and in-person help per minute. As a result, you pay just for delivered support. Progent does not demand a more expensive rate for after-hours or emergency support, and inside California or in areas where Progent offers in-person service, Progent does not charge for travel time except for urgent calls where on-site time is less than four hours. In addition, Progent applies no startup charge and asks no retainer for services delivered during normal working hours. Many service organizations impose large minimum payments or charge for every quarter hour or longer. Progent's fine granularity eliminates big invoices for quick repairs so you will not be forced to allow minor problems to fester.

  • Knowledge Transfer
    Progent practices knowledge transfer from Progent's support experts to clients. By teaching customers to handle problems that are within their scope, Progent is able to concentrate on providing high-value services where Progent has little competition. Companies who work with trusted freelance consultants or who maintain internal support personnel benefit when Progent passes on information about new technology and tested processes to make their IT environments more reliable, secure, and productive.

  • Automated Server Monitoring with Microsoft System Center Operations Manager
    Progent is one of the few support firms to provide 24x7 remote tracking services based on MS Operations Manager. Microsoft Operations Manager causes your network support to be anticipatory instead of reactive. By revealing possible problems before they result in lost productivity, network monitoring can save your IT network from stressful and costly availability losses.
How Does Our Company Begin Receiving Remote Technical Help from Progent?
To initiate Progent's online help services or to find out more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for network help, go to Immediate Technical Support.