Progent's Consulting, Help Desk Call Center, and Ticketing Support for Network Service Providers in Pasadena
ProgentProgentís consulting support for IT service firms in Pasadena California allows you to provide your customers Progent's consulting expertise and Help Desk Call Center support under your brand as a seamless extension of your regular network services group. This can put you on the fast track to add to your revenue, expand your service offerings, create happy clients, and increase your profits.

Progentís nationwide roster of network engineers, PC integration and troubleshooting specialists, IT administrators, and cybersecurity professionals have worked as seamless supplements to the support staffs of some of the country's biggest IT service firms. Progentís range of expertise allows you to broaden the capabilities of your IT service practice, and Progentís close integration with your support team lets you promote and preserve your branding.

Progent is a network consulting firm with two decades of background delivering online consulting services to small and middle-size companies. Progent is a Microsoft Partner and has one of the biggest teams of Cisco-certified CCIE network infrastructure engineers of any independent IT services company in the world. Progent has delivered online IT assistance and consulting to clients in every state in the country. (Check out recommendations from Progent's customers.)

Providing Progent's Support Services With Your Own Brand
Progent's reseller program for network service firms features seamless resale to your clients of professional services. Progent invoices your firm directly and works under your direction to provide your customers consulting and support services under your branding. In addition, Progent has an affordable Off-hours Support Program for clients who require 24x7 support.

Help Desk and Ticketing for IT Service Firms
Ticketing is fundamental to a successful service desk. But modern ticketing platforms are not only expensive to acquire and staff, but difficult to configure and maintain. Smaller IT service organizations do not have the required financial or human resources. Progent's Help Desk and ticketing solution gives IT service firms an economical way to keep their company branding while providing their clients world-class desktop support services backed by a best-of-breed ticketing platform and supplemented by fast escalation to top-tier experts.

Key Features of Progent's Help Desk and Ticketing Program for IT Service Organizations
Progent's Call Center and ticketing program for IT service companies takes advantage of Progent's investments in highly scalable ticketing technology, a remote desktop support team, and a group of geographically distributed subject matter experts. You can utilize Progent's ticketing system exclusively or Progent can set up data interchange with your current ticketing system. The standard and optional features offered with Progent's Call Center and ticketing solution allow your IT service firm to expand your physical and virtual support volume, the range of technologies your business can take on, the number of {geographies you can serve, and your hours of availability.

Key features of Progent's Service Desk and ticketing program for IT service organizations include:

  • Progent's online desktop service team delivers Level 1 end user support with 1-hour SLA to commence work during normal work hours.
  • Standard service times are 5am to 7pm Pacific Standard Time (PST), five days per week.
  • Extended hours support is offered at extra cost.
  • Optional on-premises service in major metros is available throughout the country at extra cost.
  • You keep full control of your customers and invoicing.
  • Your customers enter service requests through your own branded Internet portal, an 800 number, or by directing a request to your dedicated email address.
  • Every client request automatically becomes an open request in the ticket system.
  • Service tickets can be tracked and modified online while they are active.
  • Optional transfer of Level 2 and Level 3 problems to Progent's or to your SBEs.
For more information about Progent's Call Center and ticketing solution, visit Help Desk and ticketing services for small businesses.

Progent's Consulting Expertise for IT Service Firms
Progent's consulting for network service providers allows you to act as a sole point of contact for virtually all IT expertise your clients may need. You can build your team and strategic IT skills steadily without having to say no to new business owing to a gap in in-house expertise or the absence of bandwidth.

Important aspects of Progent's Reseller Program for Network Service Firms include:

  • Transparent Support: Progent works as a seamless extension of your internal support group, under your management, and bills you rather than your client.
  • Granular Billing: Progent bills by the minute to minimize costs.
  • Extensive Reporting: Progent utilizes an enterprise-class documentation system to ensure that all IT services delivered are fully described. This allows you to transfer account responsibilities to internal personnel once you have enough people and appropriate technical skills.
Key advantages of Progent's Reseller Program for IT Service Providers include:
  • Safely Grow Your IT Support Business: You can quickly and safely take on additional jobs outside your core fields of expertise and serve additional territories without the risks involved with expanding your full-time staff too quickly.
  • Strengthen Your Brand: You can solidify your mind share as a comprehensive network support firm by delivering more services to more customers using your own brand.
  • Flesh Out Your IT Support Portfolio: Progent can provide world-class expertise in a wide array of technologies and can act as a dependable resource for growing your IT support business.
  • Rapid Problem Escalation: Thanks to a large roster of senior consultants available, Progent can escalate rapidly from Tier 1 to Tier 3 services so even the toughest problems get resolved fast.
  • Keep Your Clients Happy: Satisfied clients are loyal. By joining with Progent, you can continue delivering solutions without ever requiring clients to look for expertise outside the fold.
  • Online Technical Support Professionals: For 20 years, Progent has provided remote IT support from Help Desk services to advanced consulting. Effective online service saves money while delivering fast solutions.
  • Advanced Certifications: Progentís engineers hold advanced certifications from Microsoft, Cisco, Linux vendors, VMware, Juniper, Palo Alto Networks, and other technology leaders. Progent's security and compliance consultants have earned top certifications including CISSP, CISM, and GIAC. Learn more about Progent's certifications.
For a PDF datasheet about Progent's program for providing Progent's IT services under your own name, download Progent's Reseller Program for Network Service Providers.

Progent's Practice Areas for Pasadena, California Organizations
Progent's veteran roster of certified consultants and technical experts offers Pasadena, California companies a wide array of remote consulting and troubleshooting services. Areas of expertise offered under Progent's reseller program for IT service organizations include:

Learn More Details About Progent's Reseller Program for IT Service Providers in Pasadena, California
To learn more information about Progent's reseller program for IT service organizations in Pasadena, California, call 1-800-993-9400 or visit Contact Progent.