Fast, Affordable Online Computer Network Help for Pasadena, Texas Small Companies
For more than two decades, Progent has specialized in providing world-class computer support services to clients who have small-company budgets. Progent has built a unique support solution that includes a streamlined, seamless virtual office network, sophisticated online repair technology, a substantial pool of engineers certified in a wide range of IT disciplines, a Help Desk service structure that maximizes responsiveness and guarantees follow-through, a global group of on-line support experts, in-person support availability for the majority of most zip codes in the United States, and a company culture committed to fixing technical problems in the least time and at the lowest cost to customers.

For mid-size and large companies, Progent offers co-sourcing support to add to the skills of your in-house IT support team. This can cut costs and help meet schedules for big projects like application development, disaster recovery preparedness, network security evaluations, merging datacenters, or software migrations.

Progent can also offer access to accredited consultants to assist your company to plan and execute a sensible cloud strategy.

Main Technologies Supported by Progent for Business Networks in Pasadena, Texas
Progent offers the support of certified experts for all aspects of network technology deployed in small companies. Products and technologies serviced by Progent's consultants include:

Service Delivery Alternatives Available for Pasadena, Texas Companies
Progent has a variety of options for providing small and midsize companies and local governments with cost-effective IT services for troubleshooting, system architecture, hosting, and IT administration. Progent's paradigm for providing IT support services is built on the Help Desk Call Center structure common to larger IT support groups. Progent's Help Desk Support Mechanism ensures fast response, thorough service records, consistent follow-up, and tight cost monitoring for an array of network service delivery modes that include online troubleshooting, in-person help, top-level consulting, plus server hosting.

  • Online Service
    Progentís Technical Response Center (TRC) offers urgent and scheduled remote service for Windows, Linux, Apple Mac, and Cisco-powered systems in the U.S. and worldwide. Progent's seasoned support professionals can assist customers to troubleshoot and repair network problems without the expense or time loss of travel for onsite support visits. The experience of Progent's IT consultants makes it possible to resolve the majority of IT problems rapidly. For the toughest issues, Progent's depth of knowledge allows the support team to escalate support calls to world-class specialists. Progent offers a streamlined, web-accessible registration process for new clients to accommodate emergency situations and Progent bills by the minute with no startup charges or minimums, so you pay only for the assistance you receive. Experts available online include Cisco-qualified CCIE network engineers, Microsoft-qualified MCSEs, and CISSP-certified security professionals. Learn additional information about Progent's online network support expertise.

  • On-site Support
    Progent offers on-site technical assistance for registered customers in larger cities in the United States. Progent's on-site support technicians can operate in conjunction with Progent's online service engineers to give small companies the best of both worlds: hands-on support professionals when you need them plus the remote help of Progent's seasoned team of network engineers, security professionals, and business software developers. The wait time for on-site support visits is usually less than 24 hours. Progent requires no sign-up or retainer fee for becoming a Progent customer for onsite support. Learn more details about how to register for Progent's onsite computer support.

  • Help Desk
    Progent's Help Desk Services are designed for all businesses who need fast and dependable support from a professional Contact Center with efficient phone assistance, remote troubleshooting capability, and sufficient technical strength for full escalation. Because smaller businesses usually are constrained by limited IT budgets and can spare little management bandwidth for dealing with network support tasks, Progent's Contact Center Services could be the most cost-effective option to ensure that small business computer networks are always up and running. Read more details about Progent's Help Desk services.

  • IT Consulting Services
    Progent offers small and midsize businesses budget-friendly availability of enterprise-class IT professionals who can deliver help with critical products and technologies including
  • Windows Server 2019 migration consulting, Microsoft Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Microsoft Windows Server and application support, Cisco network architecture, network security engineering, non-stop network engineering, virtual server strategies, plus integration, customization and support for business applications such as financials, operations, business analytics, sales automation, and productivity suites. Progent can provide assistance with one-shot projects such as site relocations and major software upgrades, longer term projects like business reporting software development and support, relational database application development and administration services, and web design, on-going support such as Microsoft System Center 2012 Operations Manager expertise and SCOM 2016 consulting for IT infrastructure monitoring and system administration, or urgent response like data restoration and virus removal.

  • Application Server Hosting
    Progent can host key business applications such as Microsoft Exchange Server and Microsoft SQL Server in order to provide small and midsize companies with higher levels of dependability, protection, and performance than is possible with the class of on-site data center that is practical for the majority of small organizations. Since Progent utilizes the same data centers that support the gear of many of the planet's largest information technology companies, Progent can eliminate the cost of creating and managing the systems required for world-class cooling, electrical failover, and redundant Internet access. For managed applications, Progent can also see to it that upgrades and service packs stay updated, security and efficiency is constantly monitored, and systems and data files are regularly backed up and available for full and rapid restoration. Find out additional information concerning Progent's hosting services for Exchange Server and other mission-critical applications.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting offers complete hosting for the entirety of a small organization's production servers in a setting that not only delivers the top degree of dependability and scalability but that is in addition convenient for clients to transfer to a different support firm or to move in-house if your situation calls for it. Progent's Private Cloud hosting is founded on mature virtual server techniques that permit small businesses with mixed environments to save significantly on the costs of hardware, system maintenance, and IT administration while achieving world-class reliability and an unprecedented level of vendor options. Unlike ordinary SaaS hosting offerings, Progent's Private Cloud Hosting Service encompasses all server-centric applications in a single centrally administered package, can support the multi- OS and loosely standardized networks typical of smaller companies, and keeps control of the software licenses in the client's hands so that moving to a different virtual system is quick, safe, and affordable. This eliminates becoming a captive to a specific hosting service while still offering all the economies related to SaaS hosting services.

  • Hybrid Cloud Integration Services
    Progent offers expert online support to help companies of all sizes integrate their networks with leading public clouds such as Microsoft Azure and Amazon Web Services. Progent can assist your it team to design and administer cost-effective ecosystems that can include Windows and Linux systems and apps in both cloud-only solutions or in hybrid topologies that seamlessly combine physical IT assets along with public clouds. To help you to integrate public cloud services with physical datacenters, Progent can provide a variety of public cloud migration support services that include Office 365 integration solutions with on-premises Exchange deployments, Microsoft Azure design and deployment services, Amazon AWS cloud integration support, and Amazon Web Marketing Service (WMS) development and troubleshooting. Progent has more than 15 years of background delivering advanced consulting services online, and Progent can help you complete your cloud migration initiatives quickly and within your budget.
Progent's Low-Cost Managed Services for Outsourcing Network Monitoring and Management
Progent's low-cost ProSight line of network management outsourcing services is designed to provide small and mid-size businesses with enterprise-class support and state-of-the-art technology for all aspects of information assurance and compliance. ProSight managed services offered by Progent include:
  • ProSight Active Security Monitoring (ASM): Endpoint Protection and Ransomware Recovery
    ProSight Active Security Monitoring (ASM) is an endpoint protection solution that incorporates next generation behavior-based analysis tools to defend endpoint devices and servers and VMs against new malware assaults like ransomware and email phishing, which routinely evade traditional signature-based anti-virus products. ProSight Active Security Monitoring safeguards on-premises and cloud resources and provides a unified platform to automate the complete malware attack progression including filtering, identification, mitigation, remediation, and post-attack forensics. Key capabilities include single-click rollback with Windows VSS and real-time system-wide immunization against new threats. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection (ESP): Unified Endpoint Protection
    Progent's ProSight Enhanced Security Protection (ESP) services deliver affordable multi-layer protection for physical servers and virtual machines, workstations, smartphones, and Microsoft Exchange. ProSight ESP utilizes adaptive security and modern behavior analysis for round-the-clock monitoring and responding to cyber assaults from all vectors. ProSight ESP offers two-way firewall protection, penetration alarms, endpoint control, and web filtering through leading-edge tools packaged within a single agent managed from a single console. Progent's security and virtualization consultants can help your business to design and configure a ProSight ESP deployment that meets your organization's specific needs and that allows you demonstrate compliance with government and industry data security regulations. Progent will help you specify and configure policies that ProSight ESP will manage, and Progent will monitor your network and react to alerts that require urgent action. Progent can also assist you to set up and verify a backup and restore solution such as ProSight Data Protection Services (DPS) so you can recover quickly from a destructive security attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Exchange email filtering.

  • ProSight Data Protection Services: Managed Cloud Backup
    ProSight Data Protection Services from Progent provide small and medium-sized businesses a low cost and fully managed solution for secure backup/disaster recovery. For a low monthly rate, ProSight Data Protection Services automates and monitors your backup processes and allows fast restoration of critical files, apps and virtual machines that have become unavailable or corrupted due to component failures, software bugs, natural disasters, human error, or malicious attacks like ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, apps, system images/, plus Microsoft Hyper-V and VMware images/. Important data can be protected on the cloud, to a local device, or to both. Progent's backup and recovery specialists can deliver world-class support to configure ProSight Data Protection Services to be compliant with government and industry regulatory standards like HIPPA, FINRA, and PCI and, when needed, can help you to recover your critical data. Learn more about ProSight DPS Managed Backup and Recovery.

  • ProSight WAN Watch: Network Infrastructure Management
    Progentís ProSight WAN Watch is an infrastructure management service that makes it easy and inexpensive for smaller organizations to map, track, optimize and troubleshoot their networking hardware like routers and switches, firewalls, and load balancers plus servers, printers, client computers and other devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that network maps are always updated, copies and displays the configuration information of almost all devices connected to your network, monitors performance, and sends notices when potential issues are discovered. By automating complex management and troubleshooting processes, ProSight WAN Watch can knock hours off common chores such as network mapping, expanding your network, locating devices that require critical software patches, or isolating performance bottlenecks. Find out more details about ProSight WAN Watch network infrastructure management services.

  • ProSight Email Guard: Spam Filtering, Data Leakage Protection and Content Filtering
    ProSight Email Guard is Progent's email security solution that uses the technology of top data security companies to deliver web-based control and world-class security for your inbound and outbound email. The powerful architecture of Email Guard combines cloud-based filtering with a local gateway appliance to offer advanced defense against spam, viruses, Denial of Service Attacks, DHAs, and other email-borne threats. The cloud filter acts as a preliminary barricade and blocks the vast majority of threats from making it to your network firewall. This reduces your vulnerability to inbound threats and conserves system bandwidth and storage space. ProSight Email Guard's onsite security gateway device adds a further level of analysis for inbound email. For outbound email, the onsite gateway offers AV and anti-spam filtering, policy-based Data Loss Prevention, and encryption. The on-premises gateway can also help Microsoft Exchange Server to track and protect internal email traffic that originates and ends within your corporate firewall. Learn more about Progent's Email Guard spam filtering, virus blocking, content filtering and data loss prevention.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progentís server and desktop remote monitoring service that uses state-of-the-art remote monitoring and management techniques to keep your network running efficiently by tracking the state of vital computers that power your information system. When ProSight LAN Watch detects an issue, an alert is sent automatically to your designated IT staff and your Progent consultant so that all potential issues can be resolved before they can disrupt productivity Find out more about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and apps hosted in a secure Tier III data center on a fast virtual machine host configured and managed by Progent's IT support professionals. Under Progent's ProSight Virtual Hosting model, the client owns the data, the OS software, and the applications. Since the environment is virtualized, it can be moved immediately to a different hardware environment without requiring a time-consuming and technically risky configuration procedure. With ProSight Virtual Hosting, your business is not tied a single hosting service. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, maintain, retrieve and protect information related to your IT infrastructure, procedures, applications, and services. You can quickly locate passwords or IP addresses and be warned about upcoming expirations of SSL certificates or domains. By updating and organizing your IT documentation, you can save as much as 50% of time wasted looking for vital information about your network. ProSight IT Asset Management features a common location for holding and sharing all documents required for managing your network infrastructure like standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also offers a high level of automation for collecting and associating IT information. Whether youíre making improvements, performing maintenance, or responding to an emergency, ProSight IT Asset Management gets you the data you need as soon as you need it. Find out more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and low-cost alternative for small and mid-size organizations to obtain an objective evaluation of the health of their IT system. Powered by a selection of the leading remote monitoring and management (RMM) platforms available, and supervised by Progent's world-class group of IT experts, ProSight Network Audits help you see how well the configuration of your core network assets conform to best practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and provide instant ROI like a more manageable Active Directory system. Both also include a year of state-of-the-art remote network monitoring and management. Benefits can include lower-cost management, improved compliance with government and industry security requirements, higher utilization of network resources, quicker troubleshooting, more dependable backup and restore, and higher availability. Read more about ProSight Network Audits IT infrastructure review.

Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is an affordable service centered on a brief interview with a Progent backup/recovery expert. The interview is intended to help evaluate your company's ability either to stop or recover rapidly following an attack by a ransomware strain like Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you personally to collect information concerning your current antivirus tools and backup platform, and Progent will then produce a custom Basic Security and Best Practices Report document describing how you can follow best practices to deploy a cost-effective AV and backup/recovery environment that meets your company's needs. For details, visit The ProSight Ransomware Preparedness Report Service.

Unique Advantages of Teaming with Progent
As a Microsoft-certified Partner and a Microsoft Small Business Specialist, Progent is an acknowledged leader in supporting the core system software and office productivity programs important to most small and mid-size companies and local governments. As a Cisco-qualified partner, Progent also can provide expertise for an increasingly complex array of network products including firewalls, routers and switches, VoIP solutions, and wireless networking. In addition, Progent's CISSP-qualified security experts, CISM-authorized security professionals, CISA-qualified security audit specialists and GIAC-authorized information assurance professionals offer a company-wide perspective on system security and can help with complex security programs like Security information and Event Management (SIEM) solutions to help companies meet industry guidelines and statutory regulations for network data protection and reporting.

The scope and size of Progent's consulting staff bring a unique set of benefits to customers wishing to maximize the business value of their information system within an affordable budget. These advantages include:

  • Best Service Methodology
    Progentís staff of Microsoft and Cisco certified experts average longer than ten years of hands-on industry background, at the forefront of IT support, executing a wide variety of technical projects for a large mix of businesses. Every Progent support professional shares a proven collection of personal best practices which are combined into company-wide leading practices standards that Progent teaches its consulting staff. This ensures that you get not only expert IT help, but also a support engineer with field-tested methods for solving real-world network problems rapidly. Find out additional information about Progent's best practices for network consulting.

  • Efficient Pricing
    Progent's pricing policy is to bill for remote support and on-premises help per minute. As a result, you owe just for received support. Progent does not impose a higher rate for off-hours or emergency support, and Progent does not bill for travel except for urgent calls where on-site time is less than four hours. In addition, Progent imposes no service activation charge and requires no retainer for support services delivered during normal business hours. Many service organizations impose large minimum payments or charge in increments of a quarter hour or more. Progent's small billing granularity avoids king-size bills for fast repairs. An additional advantage of granular pricing is that clients are less inclined to permit minor problems to fester until they become big ones. Read more about Progent's value pricing for IT outsourcing.

  • Comprehensive Reporting of Delivered Services
    Progent has created a comprehensive support reporting system that stores and organizes complete documentation for all delivered support activities. Unlike many independent consultants or local service organizations who offer scant documentation or specifics of tasks done, every service delivered by Progent is tracked by full documentation. Each Progent consultant has access to the service documentation sent by every consultant to each client. The discipline of detailing and organizing support activity results in more effective support and avoids a variety of common misfortunes such as when a support customer is virtually held hostage to a consultant who refuses to release vital service information. Read additional information about Progent's documentation of IT outsourcing services.

  • Information Transfer
    Progent is committed to information transfer from Progent's consultants to customers. By teaching customers to deal with technical issues that are within their scope, Progent is able to focus on offering hard-to-find skills where Progent has little competition. Small companies who work with freelance consultants or who maintain internal IT staffs gain when Progent passes on information about new technology and tested methodologies to make their IT environments more robust, protected, and productive. Find out additional information about Progent's knowledge transfer services.

Get in Touch with Progent
If your Pasadena, Texas company needs to get in touch with Progent about IT outsourcing, consulting, or technical support, call 800-993-9400 or go to Contact Progent.

Fast Remote Network Help
For immediate online support, you can contact Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).
















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