Besides providing fast access to guidance from high-level network professionals and subject matter experts (SBEs) to assist Pasadena, California companies to resolve discrete IT issues or strategic initiatives, Progent can provide short-term supplemental staffing to deliver more broadly defined services such as desktop support, IT administration, and Help Desk call center services. On-demand staffing can help organizations to respond to expected or unexpected peaks in demand for IT services, which may be caused by situations like company mergers, site relocation, technology migration, business process changes like telecommuting, disaster response, busy seasons, or regulatory mandates. Short-term supplemental staffing can also fill gaps left by the absence of in-house IT personnel due to vacations, health issues, resignation, etc.
Benefits of Progent's Temporary IT Staffing Services
Progent's short-term supplemental staffing services offer organizations the flexibility to respond to surges in demand for network personnel without being saddled with the costs and delays associated with reviewing and hiring reliable IT personnel and without the burden of adding to your full-time head count.
Important features of Progent's temporary supplemental staffing services include:
Progent's Co-managed Center Program
- Rapid availability of seasoned IT professionals
- Easy initiation, termination, and resumption of services
- Seamless augmentation of your in-house IT staff
- Comprehensive reporting of all services performed
- Optional escalation from Tier 1 up to Tier 3 support so even the toughest problems can be handled promptly
- Close relationship with a top-level, full-service resource for network support
Progent's co-managed Help Desk Call Center program is a proven flexible staff augmentation alternative that allows IT organizations to divide the responsibilities of Call Center support transparently between their internal network staff and Progent's extensive pool of IT support specialists. Acting as a seamless extension of your in-house Call Center, Progent's shared Help Desk Call Center service is a joint support alternative based on by the industry's leading shared professional services (PSA) platform for streamlining, service requests, ticketing, assigning ownership, tracking progress, and generating management reports.
Why Choose Progent?
Progent has 20 years of background delivering online and onsite IT services for businesses throughout the U.S. Progentís engineers have earned top certifications from Microsoft, Cisco, Linux vendors, VMware, Juniper, Palo Alto Networks, and other leading technology companies. Progent's cybersecurity consultants have earned advanced certifications including CISSP-ISSAP, CISM, and CRISC. Learn more about Progent's technology certifications.
Progent's Areas of Expertise for Pasadena, California Organizations
Progent's seasoned team of certified consultants and technical experts offers Pasadena, California organizations a broad range of remote technical guidance and debugging services. Practice areas offered under Progent's reseller program for IT service providers include:
Contact Progent for Temporary Staffing Services for Pasadena, California Businesses
To learn more about Progent's temporary staffing services for Pasadena, California companies, call 800-993-9400 or visit Contact Progent.