Pasadena, TX Remote Support from World-class Network Troubleshooting Consultants
Progent's computer tech support services can deliver your Pasadena, TX company budget-friendly and consistent support from Microsoft and Cisco certified computer engineers. By providing network support service when you require it, offering advanced expertise for key applications, offering unique support such as 24x7 network monitoring, and charging only for support you receive, Progent gives your Pasadena, Texas company an affordable solution for maximizing the productivity and profitability of small-scale office networks. Whether you run a local system, connect to cloud infrastructure, or have a hybrid cloud/on-premises network, Progent is the intelligent way for businesses to create and support a reliable and safe information system and to have quick access to the skilled consulting typically available only to businesses who can set up a sizeable internal information technology staff.
For medium-size and enterprise businesses, Progent offers co-sourcing and project management services to reinforce the skills of your in-house IT service team. This can reduce expenses and help meet schedules for big projects like software development, disaster recovery planning, security audits, office consolidations, or technology migrations and upgrades.
Progent can in addition offer the services of certified consultants to help your company to design and implement your cloud strategy.
Key Practice Areas Serviced by Progent for Business Networks in Pasadena, Texas
Progent's team of industry certified support professionals provides help for all facets of information technology deployed by companies of all sizes. Areas supported by Progent in and around Pasadena include:
Service Delivery Alternatives Available for Pasadena, Texas Companies
Progent has a selection of alternatives for providing small businesses with cost-effective computer services for technical support, system architecture, hosting services, and IT administration. Progent's model for delivering IT support services is based on the Call Center structure common to larger IT support organizations. Progent's Contact Center Service Mechanism ensures rapid response, comprehensive service documentation, reliable follow-up, and tight expense control across a range of IT support delivery modes that include remote troubleshooting, on-premises help, high-end consulting, plus server and application hosting.
Progent's Low-Cost Managed Services for Remote Network Management
- Online Support
Progentís Technical Response Center provides urgent and routine remote assistance for Windows, Linux, Apple, and Cisco-based systems in the United States and worldwide. Progent's seasoned support experts can assist clients to troubleshoot and fix network problems without the expense or delay of in-person service visits. The experience of Progent's network engineers makes it possible to resolve the majority of IT issues rapidly. For the most challenging problems, Progent's breadth of knowledge allows the support team to escalate trouble tickets to advanced subject matter experts. Progent offers a convenient, web-based signup procedure for first-time clients to accommodate urgent network problems and Progent charges per minute with no startup fees or minimums, so you pay only for the support you receive. Experts available online include Cisco-certified CCIE network engineers, Microsoft-Premier MCSE consultants, and CISSP-certified security engineers. Learn additional information about Progent's online computer troubleshooting services.
- Onsite Support
Progent offers onsite computer support for signed-up clients in major metropolitan areas in the U.S. Progent's onsite support technicians can work in conjunction with Progent's online service experts to give small and midsize companies the best of both worlds: on-premises service technicians when you need them as well as the on-line expertise of Progent's worldwide staff of IT consultants, security professionals, and business software developers. The wait time for in-person support calls is usually less than one business day. There is no start-up or retainer fee for becoming a Progent customer for onsite service. Find out more about how and why to sign up for Progent's onsite network support.
- Phone Support
Progent's Contact Center Services are designed for small and midsize companies who need prompt and dependable access to an online Contact Center with efficient telephone support, remote troubleshooting capability, and enough technical strength for all needed escalation. Since smaller businesses typically are constrained by tight IT budgets and can spare little management attention for dealing with IT support tasks, Progent's Help Desk Services could be the most cost-effective way to ensure that business computer networks stay productive. Learn more details about Progent's Contact Center services.
- IT Consulting Expertise
Progent offers small and midsize companies affordable availability of enterprise-class IT professionals who can provide help with critical technologies such as
- Windows Server 2019 migration consulting, Windows 2016 Hyper-V hybrid cloud solutions, Windows Server expertise, Cisco network design, company-wide network security engineering, non-stop network design, server virtualization solutions, plus configuration, customization and training for small business software including accounting, ERP and MRP, management reporting, CRM, and office productivity suites. Progent can help with one-shot projects including office relocations and major system migrations, longer term initiatives such as business analytics application development and support, database software programming and DBA support, and web design, on-going support such as Microsoft System Center 2012 Operations Manager expertise and SCOM 2016 consulting services for network health monitoring and system administration, or urgent services like disaster recovery and virus removal.
- Application Hosting
Progent can host mission-critical business applications such as Exchange Server and Microsoft SQL Server in order to provide small companies with greater degrees of availability, security, and performance than is possible using the class of on-site data center that is realistically affordable for most small businesses. Since Progent uses the same facilities that host the gear of some of the world's largest information technology companies, Progent can eliminate the investment in building and managing the systems needed for enterprise-class environmental control, electrical failover, and redundant Internet connectivity. For hosted application servers, Progent can also ensure that upgrades and revisions remain updated, protection and performance is constantly tracked, and systems are consistently backed up and ready for full and prompt restoration. Learn more concerning Progent's hosting services for Exchange Server and other critical applications.
- Private Cloud Hosting Services
Progent's Private Cloud hosting service provides full hosting for the entirety of a small organization's servers in a setting that not only provides the top degree of fault-tolerance and expandability but that is also easy for customers to migrate to another service firm or to bring internally when your situation warrants it. Progent's Private Cloud hosting service is built around tested virtual server techniques that permit companies with mixed environments to save dramatically on the expense of hardware, infrastructure support, and IT management while getting world-class availability and an unparalleled level of vendor alternatives. Unlike ordinary SaaS hosting models, Progent's Private Cloud Hosting Service covers all server-centric applications in one centrally administered solution, can support the multi- platform and non- standardized environments common with small businesses, and keeps control of the software licenses in the customer's hands so that moving to a new virtualized host is fast, safe, and inexpensive. This avoids ending up a prisoner of a specific hosting service while still offering all the savings related to SaaS hosting services.
- Hybrid Cloud Integration Support
Progent offers expert remote consulting services to help organizations of all sizes integrate their networks with leading public clouds such as Azure and Amazon Web Services (AWS). Progent can help you to plan and manage hybrid ecosystems that support Windows and Linux operating systems and apps in either cloud-only systems or in hybrid architectures that utilize physical resources along with public cloud services. To assist you to incorporate cloud services with networks, Progent offers a variety of public cloud migration support services such as Office 365 Exchange Online integration solutions with on-premises Exchange deployments, Microsoft Azure planning and integration services, Amazon Web Services cloud integration support, and Amazon Web Marketing Service (WMS) programming and troubleshooting. Progent has over 15 years of experience providing high-level consulting support remotely, and Progent can help you successfully carry out your cloud migration initiatives quickly and affordably.
Progent's low-cost ProSight suite of network management outsourcing services is designed to provide small and mid-size organizations with enterprise-class support and cutting-edge technology for all facets of information assurance. Managed services available from Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring (ASM): Endpoint Protection and Ransomware Recovery
Progent's ProSight Active Security Monitoring is an endpoint protection solution that incorporates next generation behavior machine learning tools to guard endpoints as well as physical and virtual servers against modern malware attacks like ransomware and file-less exploits, which easily get by legacy signature-based AV tools. ProSight Active Security Monitoring safeguards on-premises and cloud resources and offers a unified platform to automate the complete malware attack lifecycle including protection, identification, containment, cleanup, and forensics. Key features include single-click rollback using Windows Volume Shadow Copy Service and automatic system-wide immunization against new attacks. Find out more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Unified Endpoint Security
ProSight Enhanced Security Protection (ESP) services offer ultra-affordable in-depth security for physical servers and VMs, workstations, smartphones, and Microsoft Exchange. ProSight ESP utilizes contextual security and advanced machine learning for continuously monitoring and reacting to cyber threats from all attack vectors. ProSight ESP provides firewall protection, intrusion alerts, device control, and web filtering via cutting-edge tools incorporated within one agent managed from a single control. Progent's data protection and virtualization experts can help your business to plan and implement a ProSight ESP deployment that addresses your organization's specific requirements and that helps you achieve and demonstrate compliance with legal and industry data protection standards. Progent will help you specify and configure policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alarms that call for urgent action. Progent's consultants can also assist you to install and test a backup and restore solution such as ProSight Data Protection Services (DPS) so you can recover quickly from a potentially disastrous security attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Exchange email filtering.
- ProSight DPS: Managed Backup
ProSight Data Protection Services from Progent offer small and medium-sized organizations a low cost and fully managed service for secure backup/disaster recovery (BDR). Available at a low monthly rate, ProSight Data Protection Services automates your backup activities and enables rapid restoration of vital files, applications and virtual machines that have become lost or corrupted due to component breakdowns, software glitches, disasters, human error, or malicious attacks like ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to a local device, or mirrored to both. Progent's cloud backup consultants can provide advanced support to configure ProSight DPS to be compliant with regulatory requirements like HIPPA, FINRA, and PCI and, whenever necessary, can help you to recover your business-critical data. Learn more about ProSight Data Protection Services Managed Cloud Backup.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and inexpensive for smaller organizations to map out, monitor, reconfigure and troubleshoot their networking appliances like switches, firewalls, and load balancers as well as servers, printers, endpoints and other networked devices. Using cutting-edge Remote Monitoring and Management technology, WAN Watch makes sure that infrastructure topology diagrams are kept updated, captures and displays the configuration of virtually all devices connected to your network, tracks performance, and generates alerts when potential issues are discovered. By automating tedious management processes, ProSight WAN Watch can cut hours off common tasks like making network diagrams, reconfiguring your network, locating devices that need critical software patches, or resolving performance problems. Find out more about ProSight WAN Watch network infrastructure monitoring and management services.
- ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Content Filtering
ProSight Email Guard is Progent's email security solution that incorporates the technology of leading information security vendors to deliver web-based control and comprehensive security for all your inbound and outbound email. The powerful structure of Email Guard managed service integrates a Cloud Protection Layer with an on-premises security gateway appliance to provide advanced protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-borne threats. ProSight Email Guard's Cloud Protection Layer acts as a first line of defense and keeps the vast majority of threats from making it to your network firewall. This decreases your vulnerability to external threats and saves system bandwidth and storage space. ProSight Email Guard's onsite security gateway device adds a deeper layer of inspection for inbound email. For outbound email, the on-premises gateway offers AV and anti-spam protection, policy-based Data Loss Prevention, and encryption. The on-premises security gateway can also help Microsoft Exchange Server to monitor and protect internal email traffic that originates and ends inside your corporate firewall. Learn more about Progent's Email Guard spam filtering, virus defense, email content filtering and data leakage protection.
- ProSight LAN Watch: Server and Endpoint Remote Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring managed service that incorporates advanced remote monitoring and management technology to help keep your IT system operating efficiently by tracking the state of critical assets that drive your information system. When ProSight LAN Watch detects a problem, an alarm is transmitted immediately to your designated IT management personnel and your assigned Progent engineering consultant so that any potential issues can be resolved before they have a chance to impact your network Find out more details about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small or mid-size business can have its key servers and apps hosted in a secure fault tolerant data center on a fast virtual machine host set up and maintained by Progent's network support professionals. Under the ProSight Virtual Hosting service model, the client owns the data, the operating system platforms, and the applications. Since the system is virtualized, it can be ported easily to a different hosting solution without a time-consuming and technically risky reinstallation procedure. With ProSight Virtual Hosting, your business is not locked into a single hosting provider. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, maintain, retrieve and protect information related to your network infrastructure, processes, applications, and services. You can quickly find passwords or IP addresses and be alerted automatically about upcoming expirations of SSL certificates or domains. By cleaning up and managing your IT infrastructure documentation, you can eliminate as much as half of time wasted searching for critical information about your network. ProSight IT Asset Management features a common location for holding and sharing all documents related to managing your business network like standard operating procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for collecting and associating IT data. Whether youíre making improvements, doing regular maintenance, or responding to a crisis, ProSight IT Asset Management gets you the information you require as soon as you need it. Find out more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and affordable way for small and medium-size businesses to get an unbiased evaluation of the overall health of their IT system. Based on a selection of the leading remote monitoring and management platforms available, and supervised by Progent's world-class team of IT experts, ProSight Network Audits help you see how well the configuration of your essential infrastructure assets adhere to industry leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and provide immediate ROI like a cleaner Active Directory (AD) system. Both also include one year of state-of-the-art remote network monitoring and management. Advantages can include simpler management, improved compliance with information security requirements, more efficient utilization of IT resources, quicker troubleshooting, more reliable backup and restore, and increased uptime. See more about Progent's ProSight Network Audits network infrastructure review.
Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is a low-cost service built around a brief discussion with a Progent backup/recovery consultant. The interview is intended to evaluate your company's preparedness either to stop or recover rapidly after an assault by a ransomware strain like Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you directly to collect information about your existing antivirus tools and backup/recovery system, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can follow best practices to create an efficient security and backup system that meets your business needs. For more information, refer to Progent's ProSight Ransomware Preparedness Report.
Why Progent Offers the Right Alternative for Pasadena, Texas Businesses
Progent's staff size, depth of technical expertise, and experience with enterprise IT consulting allow small companies to sidestep the problems related to excessive reliance on thinly staffed service organizations or individual engineers.
Teaming with Progent enables your company to:
- Avoid Over Reliance on Freelance Consultants
For IT support, small companies sometimes rely excessively on individual engineers. Though freelance service providers have lower expenses than larger support firms and can typically bill nominally smaller rates, individuals are frequently too overworked to react rapidly to critical problems. If a freelance engineer is occupied with different client, sick, on vacation, or in class, the absence of replacement staff may force your business to wait for assistance in case of a crisis. The more your company expands, system downtime or difficulties with critical applications get more costly. The dollars you thought you were conserving on a freelancer can evaporate fast due to lower output. In addition, when independent engineers encounter unfamiliar problems, the unavailability of a big consulting team to fall back on for help requires them to train in place while your company ends up with the costs for their ongoing training.
- Have Access to Experts in Advanced IT Issues
The majority of small service firms or independent consultants specializing in small business IT consulting may excel at providing routine solutions but don't have the experience to work efficiently with complicated network infrastructures that have mixed platforms, multiple offices, VoIP systems, mobile workforces, interconnected financial and analytical software, data-driven web sites, and custom business applications. Progent's background with global enterprises and Progent's large staff of specialists can benefit your company because big-company networks are by nature complex, integration issues require thorough knowledge in many technical areas, and reaching a high degree of stability, availability, and security calls for industry-tested best practices.
- Build a Solid Basis for Seamless Growth
Small companies often start with an IT system cobbled together on a tight budget. Without a proper basis, a sequence of improvised repairs commonly get tossed on top of a marginal foundation. As a company grows, stability and scalability problems can obstruct the productivity of the organization. These networks need thorough evaluation, intelligent strategic planning, and in-depth expertise to upgrade to an IT environment that can act as the solid basis to meet current business requirements and support downstream expansion.
- Team with Solution Providers, Not Resellers
Small businesses require guidance and insight to work through an ever more complex maze of IT options offered for accelerating business growth and enhancing efficiency. Businesses do not need a network engineer or support firm that tries to promote a product. Progent avoids conflicts of interest by not reselling any products. Progent sells services and expertise only. This permits Progent to match consulting services with the real interests of clients. Mixing IT support and product selling can lead to a conflict where the proposed solution is built around a preselected vendor rather than being based on the actual requirements of a customer.
How to Contact Progent
If your Pasadena, Texas business wants to get in touch with Progent to ask about network outsourcing, consulting, or tech support services, call 800-993-9400 or go to Contact Progent.
Immediate Online Network Help
For fast remote technical support, you can call Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).