Quick, Affordable Online Network Assistance for Pasadena, Texas Small Businesses
For over two decades, Progent has focused on delivering enterprise-class computer support services to clients with small-business budgets. Progent has built a unique support solution that includes a low-overhead, seamless virtual office infrastructure, sophisticated remote repair technology, a substantial pool of consultants certified in a wide array of IT disciplines, a Help Desk Call Center operational model that maximizes responsiveness and guarantees follow-up, a global group of remote service professionals, in-person support options for the majority of most zip codes in the U.S., and a corporate ethos focused on resolving technical issues in the shortest time and at the least cost to clients.

For larger companies, Progent can provide co-sourcing support to supplement the skills of your in-house IT support team. Co-sourcing can save money and help meet schedules for major IT initiatives like application design and development, disaster recover/business continuity planning and testing, security audits, merging datacenters, or software migrations.

Progent can in addition provide the services of certified experts to assist your business to plan and implement your cloud strategy.

Core Products and Technologies Supported by Progent's Consultants for Companies in Pasadena, Texas
Progent's nationwide team of certified experts provides assistance for all aspects of network technology found in businesses of all sizes. Areas supported by Progent in Pasadena include:

Service Delivery Alternatives for Pasadena, Texas Businesses
Progent offers a variety of alternatives for providing small and midsize companies with affordable IT services for troubleshooting, system architecture, and network management outsourcing. Progent's model for delivering computer support is based on the Call Center structure common to larger IT support groups. Progent's Contact Center Service Model ensures rapid response, thorough service documentation, consistent follow-up, and tight expense control for a range of IT service delivery alternatives that include online repairs, in-person support, and top-level consulting.

  • Remote Support
    Progentís Technical Response Center provides urgent and scheduled online support for Microsoft Windows, Linux, Apple, and Cisco-based systems in the U.S. and worldwide. Progent's seasoned service experts can help customers to analyze and repair hardware and software issues without the cost or time loss of travel for onsite service visits. The experience of Progent's network engineers allows them to handle most network issues quickly. For the most challenging problems, Progent's breadth of expertise makes it possible to escalate trouble tickets to advanced subject matter experts. Progent provides a streamlined, web-based registration procedure for new clients to address urgent network problems and Progent charges by the minute with no startup charges or time minimums, so you are invoiced only for the support you receive. Specialists you can access remotely include Cisco-certified CCIE network engineers, Microsoft-Certified MCSEs, and GIAC-certified security professionals. Find out more details about Progent's remote computer support services.

  • On-site Service
    Progent offers onsite technical support for registered customers in larger cities in the U.S. Progent's on-site support technicians can work in conjunction with Progent's online support engineers to give small and midsize businesses the best of both worlds: hands-on support professionals when you need them plus the remote expertise of Progent's worldwide staff of IT engineers, security specialists, and business software developers. The wait time for in-person support calls is usually under 24 hours. Progent requires no sign-up or retainer fee for registering as a Progent client for onsite support. Find out more about how and why to sign up for Progent's in-person computer service.

  • Phone Support
    Progent's Standard Help Desk Services provide smaller organizations a complete solution that handles all aspects of online Level 1 desktop support from initial requests through trouble ticket generation, screen sharing, status tracking, problem resolution, and management reports. Progent provides service desk support at a substantial discount off Progent's normal Level 1 desktop support rates, and Progent can provide the additional option of fast on-demand escalation to Level 2 and Level 3 experts to resolve complex issues. To learn more, visit Online Help Desk Services.

  • Consulting Expertise
    Progent offers small and midsize businesses affordable access to world-class IT professionals who can provide help with vital products and technologies such as
  • Microsoft Windows Server 2019 migration services, Microsoft Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Microsoft Windows Server support, Cisco network architecture, network security engineering, fault tolerant network consulting, virtualization strategies, plus configuration, programming and support for small business programs including accounting, ERP and MRP, business analytics, CRM, and office productivity packages. Progent can provide assistance with one-shot projects including office moves and major software upgrades, longer term projects like upgrading an older MRP platform to a modern Microsoft Dynamics 365 solution, database software development and administration services, and web development, on-going services such as Microsoft System Center 2012 Operations Manager (SCOM 2012) expertise and Operations Manager 2016 consulting for IT infrastructure monitoring and network administration, or emergency response like disaster recovery and malware cleanup.

  • Private Cloud Hosting
    Progent's Private Cloud hosting service offers complete hosting services for the entirety of a small or midsize organization's production servers in an environment that not only provides the top level of fault-tolerance and expandability but that is in addition easy for clients to migrate to a different support firm or to bring in-house whenever your business situation calls for it. Progent's Private Cloud hosting is based on tested virtualization techniques that permit small businesses with mixed networks to save dramatically on the costs of capital equipment, system maintenance, and IT management while achieving enterprise-class dependability and an unparalleled level of vendor independence. In contrast to conventional Software as a Service hosting models, Progent's Private Cloud Hosting Service encompasses all server-based software in a single centrally administered package, can support the multi- platform and non- standardized environments typical of smaller businesses, and retains ownership of the software licenses in the customer's hands so that moving to a new virtualized system is fast, reliable, and inexpensive. This avoids ending up a captive to a single hosting provider while still offering all the savings associated with ASP and SaaS hosting alternatives.

  • Hybrid Cloud Migration Consulting
    Progent can provide expert online consulting services to help organizations of any size integrate their information networks with popular public cloud platforms such as Microsoft Azure and Amazon Web Services (AWS). Progent can help your it team to design and manage hybrid ecosystems that can include Windows and Linux systems and apps in both cloud-based systems or in hybrid architectures that utilize local resources along with public cloud services. To help you to incorporate cloud services with physical datacenters, Progent offers a range of public cloud integration services that include Office 365 integration solutions with on-premises installations of Exchange, Microsoft Azure design and deployment services, Amazon Web Services cloud integration, Amazon Web Marketing Service development and debugging, and Google Cloud integration consulting. Progent has over two decades of experience delivering high-level consulting services online, and Progent can make sure you successfully carry out your cloud integration projects quickly and within your budget.
Progent's Flat-rate Managed Services for Remote IT Monitoring and Management
Progent's affordable ProSight suite of network monitoring and management services is designed to provide small and mid-size businesses with enterprise-class support and state-of-the-art technology for all facets of information assurance and compliance. Managed services offered by Progent include:
  • ProSight Active Security Monitoring (ASM): Next Generation Endpoint Protection and Ransomware Recovery
    ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that incorporates next generation behavior-based analysis technology to guard endpoint devices as well as servers and VMs against new malware assaults like ransomware and email phishing, which easily get by traditional signature-matching AV tools. ProSight ASM protects local and cloud resources and offers a single platform to address the complete threat progression including filtering, identification, mitigation, cleanup, and forensics. Top capabilities include one-click rollback with Windows VSS and automatic system-wide immunization against newly discovered threats. Read more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection: Unified Physical and Virtual Endpoint Protection
    ProSight Enhanced Security Protection managed services deliver economical multi-layer protection for physical and virtual servers, workstations, mobile devices, and Microsoft Exchange. ProSight ESP uses contextual security and advanced heuristics for round-the-clock monitoring and reacting to security assaults from all vectors. ProSight ESP provides two-way firewall protection, intrusion alerts, endpoint control, and web filtering via cutting-edge tools incorporated within a single agent managed from a single control. Progent's data protection and virtualization experts can help you to design and implement a ProSight ESP environment that meets your company's specific needs and that helps you prove compliance with government and industry information security regulations. Progent will assist you define and implement security policies that ProSight ESP will manage, and Progent will monitor your network and react to alarms that call for immediate action. Progent can also assist your company to install and verify a backup and disaster recovery solution like ProSight Data Protection Services (DPS) so you can get back in business quickly from a destructive cyber attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Exchange email filtering.

  • ProSight DPS: Managed Backup
    ProSight Data Protection Services from Progent provide small and mid-sized businesses a low cost end-to-end service for secure backup/disaster recovery (BDR). For a fixed monthly cost, ProSight DPS automates and monitors your backup activities and allows fast restoration of vital files, applications and VMs that have become lost or corrupted due to component breakdowns, software bugs, natural disasters, human mistakes, or malicious attacks like ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware images/. Critical data can be backed up on the cloud, to an on-promises device, or to both. Progent's backup and recovery specialists can deliver world-class support to configure ProSight DPS to to comply with government and industry regulatory standards such as HIPAA, FIRPA, PCI and Safe Harbor and, whenever necessary, can help you to recover your critical data. Find out more about ProSight Data Protection Services Managed Cloud Backup and Recovery.

  • ProSight WAN Watch: Infrastructure Management
    ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and inexpensive for smaller businesses to map, track, optimize and troubleshoot their connectivity appliances such as switches, firewalls, and load balancers plus servers, printers, client computers and other devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch ensures that infrastructure topology diagrams are always current, captures and displays the configuration of virtually all devices connected to your network, tracks performance, and generates alerts when problems are discovered. By automating complex management and troubleshooting activities, WAN Watch can cut hours off common chores like making network diagrams, expanding your network, locating devices that need important updates, or identifying the cause of performance bottlenecks. Learn more details about ProSight WAN Watch network infrastructure monitoring and management services.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email filtering and encryption platform that incorporates the technology of leading information security vendors to deliver web-based management and world-class protection for all your inbound and outbound email. The hybrid structure of Email Guard managed service integrates cloud-based filtering with a local gateway appliance to offer complete protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. The Cloud Protection Layer acts as a first line of defense and keeps the vast majority of threats from making it to your network firewall. This reduces your exposure to inbound attacks and saves network bandwidth and storage space. ProSight Email Guard's onsite security gateway appliance provides a deeper level of analysis for inbound email. For outbound email, the local security gateway provides anti-virus and anti-spam filtering, DLP, and encryption. The on-premises gateway can also help Microsoft Exchange Server to monitor and protect internal email traffic that originates and ends within your security perimeter. Find out more about Progent's Email Guard spam filtering, virus defense, content filtering and data loss protection.

  • ProSight LAN Watch: Server and Endpoint Monitoring
    ProSight LAN Watch is Progentís server and desktop monitoring managed service that incorporates state-of-the-art remote monitoring and management (RMM) techniques to help keep your network operating efficiently by tracking the health of critical assets that drive your information system. When ProSight LAN Watch uncovers an issue, an alarm is transmitted immediately to your designated IT management personnel and your Progent consultant so any looming problems can be addressed before they have a chance to impact your network Learn more details about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small business can have its key servers and apps hosted in a protected fault tolerant data center on a fast virtual host configured and maintained by Progent's IT support experts. Under the ProSight Virtual Hosting model, the customer retains ownership of the data, the OS platforms, and the apps. Because the system is virtualized, it can be moved immediately to a different hosting environment without a lengthy and difficult configuration procedure. With ProSight Virtual Hosting, you are not tied a single hosting service. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, maintain, retrieve and protect data related to your IT infrastructure, procedures, business apps, and services. You can quickly locate passwords or IP addresses and be alerted automatically about upcoming expirations of SSLs or domains. By updating and organizing your IT documentation, you can save as much as 50% of time wasted trying to find vital information about your network. ProSight IT Asset Management features a centralized location for holding and collaborating on all documents related to managing your network infrastructure like standard operating procedures and self-service instructions. ProSight IT Asset Management also offers a high level of automation for gathering and associating IT information. Whether youíre making improvements, doing maintenance, or responding to an emergency, ProSight IT Asset Management delivers the information you need as soon as you need it. Find out more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and affordable way for small and medium-size businesses to get an unbiased assessment of the overall health of their information system. Based on some of the leading remote monitoring and management (RMM) platforms available, and supervised by Progent's world-class group of IT professionals, ProSight Network Audits help you see how well the deployment of your essential infrastructure devices adhere to leading practices. The Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and provide immediate ROI like a more manageable Active Directory environment. Both versions also include a year of advanced remote network monitoring and management (RMM). Benefits can include lower-cost network management, better compliance with government and industry security standards, more efficient utilization of network assets, quicker troubleshooting, more reliable backup and restore, and increased uptime. See more information about ProSight Network Audits network infrastructure assessment.

The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is an affordable service centered on a brief interview with a Progent information assurance expert. The interview is intended to help assess your organization's ability either to block or recover rapidly after an assault by a ransomware strain like Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you directly to collect information concerning your existing security profile and backup/recovery system, and Progent will then deliver a written Basic Security and Best Practices Report describing how you can follow industry best practices to deploy an efficient security and backup/recovery environment that aligns with your company's needs. For details, see Progent's ProSight Ransomware Preparedness Report Service.

Why Progent Offers the Right Choice for Pasadena, Texas Small Businesses
Progent's size, depth of technical expertise, and experience with corporate network consulting enable small and midsize companies to sidestep the problems related to over dependence on small support firms or freelance engineers.

Teaming with Progent's Experts allows your company to:

  • Prevent Excessive Reliance on Individual Consultants
    For network services, small businesses often rely heavily on independent consultants. Though individual support providers have lower overhead than more substantial IT service firms and can afford to bill apparently smaller fees, freelancers are often unable to respond rapidly to urgent problems. If an independent consultant is busy with another client, sick, on vacation, or in training, the lack of backup personnel may require your company to go without assistance during a crisis. As your small business expands, network downtime or problems with critical programs get more expensive. The dollars you believed you were conserving on a freelancer can evaporate quickly due to lower productivity. In addition, when independent consultants confront unfamiliar problems, the unavailability of a big engineering group to fall back on for assistance requires them to train in place while your business winds up footing the bill for their continuing education.

  • Gain Access to Certified Professionals in Complex Information Technology Issues
    The majority of smaller service firms or independent consultants specializing in small company network consulting may excel at providing connect-the-dots solutions but lack the experience to deal cost-effectively with complex IT configurations that have mixed platforms, numerous locations, Voice over IP implementations, mobile clients, integrated accounting and operational applications, eCommerce, and custom line-of-business software. Progent's experience with worldwide enterprises and Progent's extensive staff of experts can be valuable to your small business because enterprise networks are characteristically complex, integration issues demand in-depth understanding of in numerous technical disciplines, and achieving an acceptable degree of stability, reliability, and security requires industry-tested processes.

  • Build a Solid Foundation for Growth
    Small businesses often begin with an IT system cobbled together on a shoestring budget. Without a solid architecture, a series of improvised fixes often get piled onto of a marginal foundation. As a business grows, reliability and expandability problems can hinder the productivity of the business. Such environments require proper assessment, intelligent strategic planning, and in-depth expertise to upgrade to a network infrastructure that will act as the reliable foundation to handle critical business needs and support downstream growth.

  • Work with Solution Finders, Not Product Vendors
    Small businesses need direction and insight to navigate through an ever more complex maze of IT options offered for enabling business growth and improving efficiency. They do not need a network engineer or service firm that tries to sell them a product. Progent avoids conflicts of interest by not reselling any products. Progent sells consulting and services exclusively. This permits Progent to align consulting support with the real interests of customers. Mixing network consulting and product reselling can lead to a conflict where the proposed solution is built around a predetermined technology instead of being based on the true needs of a small business.

Contact Progent
In case your Pasadena, Texas business needs to contact Progent for network outsourcing, consulting, or technical support, phone 800-993-9400 or see Contact Progent.

Immediate Online Technical Support
For immediate online help, you can call Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).



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