Expert Online Support for Pasadena, Texas Small Business Computers from World-class Engineers
Small companies have traditionally been underserved by large IT service firms. Some small businesses allow themselves to become overly dependent on freelance engineers or small support firms who don't have the size or broad skill sets to respond quickly or efficiently to technical crises. Other small companies turn to mass-market support providers staffed with technicians taught to provide standardized solutions to ordinary issues but who are missing the experience and technical scope to deal with the diversity of environments and absence of standards that characterizes small business IT networks.

Progent's proven approach to delivering low-cost and effective network service to small companies has made Progent among the top Microsoft-certified IT consulting organizations in the country. Progent has provided remote support to businesses in every state in the U.S. (refer to Progent's client testimonials).

For larger companies, Progent offers co-sourcing and project management services to add to the skills of your in-house IT support group. This can cut costs and minimize technical risks for big IT initiatives such as software development, disaster recover/business continuity preparedness, security evaluations, merging datacenters, or software migrations and upgrades.

Progent can in addition offer access to accredited consultants to assist your company to design and implement your cloud computing strategy.

Core Technologies Supported by Progent for Office Networks in Pasadena, Texas
Progent's group of certified consultants provides help for virtually all aspects of network technology used by businesses of all sizes. Technologies supported by Progent in Pasadena include:

Support Delivery Alternatives Available for Pasadena, Texas Companies
Progent offers a selection of options for providing small businesses with cost-effective IT services for technical support, system architecture, hosting services, and IT management outsourcing. Progent's model for providing IT support is built on the Help Desk Call Center operational structure common to larger IT groups. Progent's Help Desk Support Model promotes fast response, thorough activity records, dependable follow-up, and strict cost monitoring across an array of IT service delivery modes that include remote troubleshooting, onsite help, high-end consulting, plus server and application hosting.

  • Remote Service
    Progentís Technical Response Center provides urgent and routine remote support for Microsoft Windows, Linux, Apple Mac, and Cisco-based environments in the U.S. and worldwide. Progent's seasoned support experts can assist customers to analyze and repair hardware and software problems without the expense or delay of in-person support visits. The experience of Progent's network consultants makes it possible to resolve the majority of network issues quickly. For the most challenging issues, Progent's depth of expertise allows the support team to escalate support calls to advanced subject matter experts. Progent provides a convenient, web-accessible signup process for new customers to address emergency network problems and Progent bills by the minute with no startup charges or minimums, so you are invoiced only for the help you receive. Experts available online include Cisco-certified CCIEs, Microsoft-Certified MCSE consultants, and CISM-certified security professionals. Find out more details about Progent's remote network troubleshooting services.

  • On-site Service
    Progent provides onsite computer assistance for signed-up clients in larger cities in the U.S. Progent's on-site support technicians can operate in conjunction with Progent's online support experts to give small and midsize companies the ideal combination: on-premises support technicians when you need them plus the on-line expertise of Progent's seasoned staff of IT engineers, security specialists, and business software programmers. The response time for on-site service visits is typically under 24 hours. Progent requires no sign-up or retainer fee for becoming a Progent customer for on-premises service. Find out more concerning why to register for Progent's onsite network support services.

  • Help Desk
    Progent's Standard Help Desk Services offer small businesses a complete service desk solution that handles all aspects of online desktop technical support from service requests through ticketing, screen sharing, status tracking, problem solving, and reporting. Progent provides service desk support at a substantial discount from Progent's normal Level 1 desktop support rates, and Progent offers the option of rapid as-needed escalation to subject matter experts to resolve complex problems. for more information, see Online Help Desk Services for Small Businesses.

  • IT Consulting Services
    Progent provides small and midsize businesses affordable availability of enterprise-class consultants who can deliver help with critical technologies such as
  • Windows Server 2019 migration consulting, Microsoft Windows 2016 Hyper-V hybrid cloud solutions, Microsoft Windows Server support, Cisco network architecture, company-wide network security engineering, high availability it system engineering, server virtualization solutions, plus integration, customization and support for small business applications such as financials, ERP, business analytics, CRM, and office productivity suites. Progent can help with one-shot projects such as office moves and major system migrations, extended projects such as business information application development and customization, relational database software programming and administration support, and web development, continuing services including Microsoft System Center 2012 Operations Manager expertise and SCOM 2016 consulting for network health monitoring and network administration, or emergency services like disaster recovery and malware cleanup.

  • Application Server Hosting
    Progent can host mission-critical applications like Microsoft Exchange Server and SQL Server to provide small and midsize companies with greater levels of availability, security, and recoverability than is possible with the type of on-site data center that is practical for most small and midsize organizations. Because Progent utilizes the same facilities that host the equipment of many of the world's biggest IT companies, Progent can eliminate the cost of building and maintaining the systems required for world-class cooling, electrical backup, and uninterruptible Internet connectivity. For hosted applications, Progent can also ensure that upgrades and revisions stay updated, protection and efficiency is continually tracked, and systems are consistently archived and available for complete and prompt restoration. Find out more about Progent's hosting for Exchange Server and other mission-critical applications.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting offers comprehensive hosting for all of a small or midsize company's production servers in a setting that not only provides the highest degree of fault-tolerance and expandability but that is also simple for clients to migrate to a different support firm or to move in-house whenever your situation calls for it. Progent's Private Cloud hosting service is based on tested virtualization techniques that allow businesses with multi-vendor networks to save significantly on the costs of capital equipment, infrastructure support, and IT administration while getting world-class availability and an unprecedented level of vendor independence. Unlike conventional Software as a Service (SaaS) hosting models, Progent's Private Cloud Hosting encompasses all server-centric applications in a single centrally managed package, can support the multi- OS and loosely standardized environments common with smaller businesses, and retains ownership of the software licenses in the client's possession so that moving to a different virtualized host is quick, safe, and affordable. This eliminates ending up a prisoner of a single hosting service while still providing all the economies related to SaaS hosting alternatives.

  • Hybrid Cloud Planning and Integration Services
    Progent offers expert online support services to help companies of all sizes connect their IT infrastructure with popular public cloud platforms such as Azure and Amazon Web Services (AWS). Progent can assist your it team to design and administer hybrid environments that can include Windows and Linux operating systems and applications in either cloud-based solutions or in hybrid topologies that combine on-premises IT assets as well as public clouds. To assist you to incorporate cloud services with physical datacenters, Progent offers a variety of cloud migration services such as Office 365 integration solutions with on-premises installations of Exchange, Microsoft Azure planning and deployment services, Amazon Web Services cloud integration, Amazon Web Marketing Service (WMS) programming and troubleshooting, and Google Cloud Platform (GCP) integration expertise. Progent has over 20 years of background delivering advanced consulting expertise remotely, and Progent can help you successfully carry out your cloud migration projects quickly and affordably.
Progent's Low-Cost Managed Services for Remote Network Management
Progent's value-priced ProSight series of network management outsourcing services is designed to provide small and mid-size organizations with enterprise-class support and state-of-the-art technology for all aspects of information assurance. Managed services available from Progent include:
  • ProSight Active Security Monitoring: Next Generation Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection solution that incorporates cutting edge behavior analysis tools to defend endpoints and physical and virtual servers against modern malware attacks such as ransomware and file-less exploits, which routinely escape traditional signature-based anti-virus tools. ProSight Active Security Monitoring safeguards local and cloud resources and provides a single platform to manage the complete malware attack progression including protection, identification, mitigation, remediation, and forensics. Key capabilities include one-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against new attacks. Learn more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection: Unified Physical and Virtual Endpoint Protection
    Progent's ProSight Enhanced Security Protection (ESP) services offer affordable multi-layer protection for physical servers and VMs, workstations, smartphones, and Exchange email. ProSight ESP utilizes adaptive security and advanced heuristics for round-the-clock monitoring and responding to security assaults from all vectors. ProSight ESP provides two-way firewall protection, penetration alarms, device control, and web filtering via cutting-edge tools incorporated within a single agent accessible from a unified console. Progent's data protection and virtualization experts can help you to plan and configure a ProSight ESP deployment that addresses your company's specific requirements and that allows you demonstrate compliance with government and industry data security standards. Progent will help you define and configure security policies that ProSight ESP will manage, and Progent will monitor your network and react to alarms that require immediate action. Progent can also assist your company to install and verify a backup and disaster recovery solution such as ProSight Data Protection Services so you can get back in business quickly from a potentially disastrous security attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Microsoft Exchange email filtering.

  • ProSight Data Protection Services: Managed Cloud Backup and Recovery
    ProSight Data Protection Services from Progent provide small and medium-sized businesses an affordable and fully managed solution for reliable backup/disaster recovery. Available at a low monthly cost, ProSight Data Protection Services automates your backup processes and enables rapid recovery of vital data, applications and virtual machines that have become lost or damaged as a result of hardware failures, software glitches, natural disasters, human error, or malicious attacks such as ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, apps, system images, as well as Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to an on-promises device, or to both. Progent's cloud backup consultants can provide world-class expertise to set up ProSight Data Protection Services to to comply with regulatory requirements like HIPAA, FINRA, PCI and Safe Harbor and, whenever needed, can help you to recover your critical information. Learn more about ProSight DPS Managed Cloud Backup and Recovery.

  • ProSight WAN Watch: Infrastructure Management
    Progentís ProSight WAN Watch is a network infrastructure management service that makes it easy and inexpensive for small and mid-sized organizations to map, monitor, reconfigure and debug their networking hardware such as switches, firewalls, and load balancers plus servers, printers, client computers and other devices. Incorporating cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch ensures that infrastructure topology diagrams are kept updated, copies and displays the configuration of virtually all devices connected to your network, tracks performance, and sends alerts when potential issues are detected. By automating time-consuming network management processes, WAN Watch can cut hours off common tasks like making network diagrams, expanding your network, finding appliances that require important software patches, or identifying the cause of performance issues. Learn more about ProSight WAN Watch infrastructure monitoring and management consulting.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Content Filtering
    ProSight Email Guard is Progent's email filtering and encryption solution that uses the services and infrastructure of leading data security companies to deliver centralized control and comprehensive protection for all your inbound and outbound email. The powerful structure of Email Guard managed service combines a Cloud Protection Layer with a local security gateway appliance to provide advanced protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. ProSight Email Guard's cloud filter acts as a first line of defense and keeps most threats from reaching your network firewall. This reduces your vulnerability to inbound threats and saves network bandwidth and storage space. ProSight Email Guard's on-premises security gateway appliance provides a further layer of analysis for inbound email. For outbound email, the on-premises security gateway offers AV and anti-spam protection, DLP, and encryption. The local gateway can also help Microsoft Exchange Server to track and safeguard internal email that originates and ends inside your corporate firewall. Learn more about Progent's Email Guard spam filtering, virus defense, content filtering and data loss protection.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring and Management
    ProSight LAN Watch is Progentís server and desktop remote monitoring service that incorporates state-of-the-art remote monitoring and management (RMM) techniques to help keep your IT system operating at peak levels by checking the state of critical computers that drive your information system. When ProSight LAN Watch uncovers an issue, an alert is sent automatically to your specified IT personnel and your Progent consultant so any potential problems can be resolved before they can impact productivity Find out more about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and apps hosted in a protected Tier III data center on a high-performance virtual host set up and managed by Progent's network support professionals. With Progent's ProSight Virtual Hosting service model, the customer retains ownership of the data, the operating system software, and the apps. Since the environment is virtualized, it can be moved immediately to a different hardware solution without a time-consuming and technically risky reinstallation process. With ProSight Virtual Hosting, you are not locked into one hosting provider. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, maintain, retrieve and safeguard data about your IT infrastructure, procedures, business apps, and services. You can quickly find passwords or serial numbers and be warned about upcoming expirations of SSLs or warranties. By updating and managing your network documentation, you can save up to 50% of time thrown away looking for critical information about your IT network. ProSight IT Asset Management includes a centralized location for holding and sharing all documents related to managing your network infrastructure like standard operating procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for collecting and relating IT data. Whether youíre planning enhancements, doing maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the data you need as soon as you need it. Learn more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and affordable alternative for small and mid-size businesses to get an objective evaluation of the health of their network. Powered by some of the leading remote monitoring and management platforms in the industry, and overseen by Progent's certified team of information technology experts, ProSight Network Audits help you see how well the configuration of your core infrastructure assets adhere to best practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and provide instant ROI such as a cleaner Active Directory (AD) system. Both also come with one year of cutting-edge remote network monitoring and management (RMM). Benefits can include simpler network management, better compliance with government and industry security standards, higher utilization of IT resources, quicker troubleshooting, more reliable backup and restore, and less downtime. Read more about ProSight Network Audits network infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is an affordable service centered on a brief interview with a Progent information assurance consultant. The fact-finding interview is intended to help evaluate your company's preparedness either to block or recover rapidly after an assault by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you directly to gather information concerning your existing security profile and backup system, and Progent will then produce a written Basic Security and Best Practices Report detailing how you can follow best practices to create an efficient AV and backup environment that meets your business requirements. For additional information, see Progent's ProSight Ransomware Preparedness Report.

Special Benefits of Teaming with Progent
As a Microsoft-certified Partner and a Microsoft Small Business Specialist, Progent is an acknowledged leader in supporting the fundamental system software and productivity applications used by most small and mid-size companies and local governments. As a Cisco-certified partner, Progent also can provide help for an ever more sophisticated array of infrastructure products including firewalls, switches, routers, VoIP solutions, and wireless networking. In addition, Progent's CISSP-Certified cybersecurity experts, CISM-certified security professionals, CISA-qualified security audit specialists and GIAC-authorized information assurance professionals can provide a business-wide perspective on network protection and can help with complex security projects like SIEM solutions to help companies meet industry standards and statutory regulations for IT data security and incident reporting.

The scope and depth of Progent's consulting team bring a unique set of benefits to clients trying to maximize the productivity of their IT system within an affordable budget. These benefits include:

  • Best Industry Methodology
    Progentís team of Microsoft and Cisco Certified experts average longer than a decade of real-world professional background, at the front lines of network support, executing a broad variety of IT tasks for an extensive mix of clients. Each Progent support professional shares a refined set of personal best practices which are combined into company-wide leading practices training that Progent teaches its support staff. This ensures that you get not only expert technical skills, but also a consultant with field-tested approaches for repairing real-world network problems efficiently. Find out additional information concerning Progent's best practices for network consulting.

  • Value Pricing Model
    Progent's pricing model is to bill for phone service and on-premises visits per minute. Consequently, you are invoiced just for received services. Progent does not impose a more expensive rate for off-hours or priority support, and Progent does not charge for travel time except for urgent support where on-site time is less than four hours. Also, Progent applies no sign-up charge and requires no monthly commitment for services provided during regular working hours. Many service organizations impose large minimum payments or charge in increments of a quarter hour or longer. Progent's one-minute billing granularity avoids king-size invoices for fast repairs. Another advantage of by-the-minute invoicing is that clients will be less inclined to permit simple problems to stay unaddressed until they grow into big problems. Learn more about Progent's value pricing for IT outsourcing.

  • Full Reporting of Network Services
    Progent has created a sophisticated support reporting system that stores and formats detailed documentation for all delivered support activities. Unlike some freelance consultants or local support firms who offer minimal documentation or specifics of services performed, each service provided by Progent is accompanied by comprehensive documentation. Each Progent staff member has access to the service documentation given by each staff member to every customer. The discipline of documenting and organizing support activity allows more effective service and eliminates a slew of typical problems such as when a service customer is effectively held hostage to a consultant who wonít let go of vital service information. Find out more concerning Progent's documentation of IT outsourcing services.

  • Information Transfer
    Progent is committed to knowledge transfer from Progent's support experts to customers. By teaching customers to deal with technical issues that are within their comfort zone, Progent is able to concentrate on delivering hard-to-find services where Progent faces few competitors. Small companies who utilize freelance service providers or who maintain internal support personnel benefit when Progent passes on knowledge about new technology and proven processes to make their networks more robust, secure, and efficient. Read additional information about Progent's knowledge transfer services.

Contact Progent
If your Pasadena, Texas company wants to get in touch with Progent to find out about network outsourcing, consulting, or tech support services, phone 800-993-9400 or visit Contact Progent.

Fast Remote Network Help
For fast remote help, you can call Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).



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