Pasadena, TX Online Support from Certified Computer Service Consultants
Progent's computer technical support services can deliver your Pasadena, TX company cost-effective and consistent access to Microsoft and Cisco certified IT experts. By delivering network consulting service when you need it, providing advanced knowledge for line-of-business applications, offering unique support such as 24x7 server monitoring, and invoicing only for support you use, Progent offers your Pasadena, Texas business an economical solution for optimizing the business value of small-scale business networks. If you have a local datacenter, rely on cloud-based resources, or have a hybrid cloud-and-local network, Progent is the smart way for businesses to build and maintain a reliable and secure IT system and to have fast availability of the experienced consulting usually restricted to businesses who are able to maintain a large internal IT group.
For medium-size and enterprise companies, Progent can provide co-sourcing and project management services to add to the subject matter expertise of your internal IT support staff. Co-sourcing can cut costs and help meet schedules for major projects such as application development, business continuity preparedness, network security audits, merging datacenters, or technology migrations.
Progent can in addition offer access to certified consultants to help your business to plan and execute your cloud strategy.
Primary Products and Technologies Supported by Progent for Office Networks in Pasadena, Texas
Progent's nationwide team of world-class support professionals provides support for all facets of network systems found in businesses of all sizes. Areas served by Progent in and around Pasadena include:
Service Delivery Alternatives Available for Pasadena, Texas Businesses
Progent has a selection of alternatives for providing small and midsize businesses and local governments with cost-effective computer services for troubleshooting, system architecture, hosting, and IT administration. Progent's model for providing computer support services is built on the Help Desk structure common to big IT groups. Progent's Help Desk Service Model promotes rapid support, comprehensive service records, dependable follow-through, and strict cost monitoring across an array of IT service delivery modes that include remote repairs, onsite help, high-end consulting, plus server hosting.
Progent's Low-Cost Managed Services for Remote IT Management
- Online Service
Progentís Technical Response Center provides urgent and scheduled remote service for Microsoft Windows, Linux, Apple Mac, and Cisco-powered systems in the U.S. and globally. Progent's seasoned support experts can help customers to analyze and fix network issues without the cost or delay of in-person service calls. The experience of Progent's network consultants makes it possible to resolve the majority of IT problems rapidly. For the most complex problems, Progent's breadth of expertise makes it possible to escalate troubleshooting tasks to advanced subject matter experts. Progent offers a convenient, web-accessible registration procedure for first-time clients to accommodate emergency situations and Progent charges per minute with zero startup charges or time minimums, so you pay only for the help you get. Specialists available remotely include Cisco-premier CCIEs, Microsoft-Certified MCSE consultants, and CISA-certified security engineers. Find out additional details concerning Progent's online computer support services.
- On-site Service
Progent offers on-site technical support for signed-up clients in larger cities in the United States. Progent's on-site service personnel can work in tandem with Progent's remote service experts to deliver small businesses the ideal combination: on-premises service technicians when you need them as well as the on-line help of Progent's worldwide team of IT consultants, security professionals, and business application developers. The response time for in-person support calls is usually less than one business day. There is no sign-up or retainer charge for becoming a Progent customer for onsite support. Learn more details concerning why to sign up for Progent's onsite computer service.
- Help Desk Call Center
Progent's Helpdesk Outsourcing Services are intended for small and midsize businesses who require prompt and reliable support from an online Help Desk Call Center with effective phone support, remote troubleshooting tools, and enough technical depth for all needed problem escalation. Since small and midsize businesses typically are constrained by limited information technology funds and can spare little management attention for dealing with IT support, Progent's Helpdesk Outsourcing Services can be the most efficient way to ensure that small business information networks are always up and running. Read more about Progent's Helpdesk services.
- IT Consulting Expertise
Progent offers small businesses affordable access to enterprise-class consultants who can deliver help with vital products and technologies such as
- Windows Server 2019 migration services, Windows 2016 Hyper-V hybrid cloud solutions, Windows Server and application support, Cisco network architecture, company-wide network security consulting, non-stop network consulting, virtual server solutions, plus integration, programming and support for small business programs such as financials, operations, business analytics, CRM, and productivity suites. Progent can help with one-shot projects including site moves and major software upgrades, extended projects like business information software development and support, relational database software programming and administration support, and web development, on-going support such as Microsoft System Center 2012 Operations Manager support and SCOM 2016 consulting services for IT infrastructure monitoring and system administration, or urgent services such as data restoration and malware removal.
- Application Hosting
Progent can host vital applications such as Exchange Server and Microsoft SQL to provide small companies with higher degrees of dependability, security, and recoverability than is possible with the type of on-site data center that is achievable for the majority of small organizations. Since Progent utilizes the same data centers that support the equipment of many of the world's biggest information technology organizations, Progent can save you the cost of building and managing the systems required for world-class cooling, power backup, and redundant Internet connectivity. For managed applications, Progent can also see to it that patches and service packs stay updated, protection and performance is constantly tracked, and systems and data files are consistently backed up and available for full and rapid recovery. Learn additional information concerning Progent's hosting services for Exchange and other critical applications.
- Private Cloud Hosting
Progent's Private Cloud hosting service provides full hosting for the entirety of a small company's production servers in an environment that not only delivers the highest degree of dependability and expandability but that is in addition easy for clients to transfer to another support firm or to move in-house if your circumstance calls for it. Progent's Private Cloud hosting is built around proven virtualization techniques that permit businesses with mixed networks to benefit dramatically on the costs of capital equipment, infrastructure maintenance, and IT management while getting world-class reliability and an unparalleled level of vendor flexibility. In contrast to ordinary Software as a Service (SaaS) hosting models, Progent's Private Cloud Hosting covers all server-based software in one centrally administered package, can handle the multi- platform and non- standardized networks typical of small companies, and retains ownership of the licenses in the customer's hands so that migrating to a different virtualized host is quick, reliable, and affordable. This avoids becoming a prisoner of a specific hosting provider while still offering all the cost savings related to ASP and SaaS hosting alternatives.
- Hybrid Cloud Migration Services
Progent can provide advanced remote consulting support to help companies of all sizes connect their IT infrastructure with popular public clouds such as Azure and Amazon Web Services. Progent can help you to design and manage hybrid environments that can include Windows and Linux systems and applications in either cloud-only systems or in hybrid network models that combine on-premises resources as well as public cloud services. To help you to incorporate public clouds with physical datacenters, Progent can provide a range of public cloud migration support services that include Office 365 Exchange Online integration with on-premises Exchange, Microsoft Azure design and deployment consulting, Amazon Web Services cloud migration, and Amazon Web Marketing Service (WMS) development and troubleshooting. Progent has more than 15 years of experience delivering advanced consulting support online, and Progent can help you complete your cloud integration projects on schedule and affordably.
Progent's affordable ProSight series of outsourced network management services is designed to provide small and mid-size businesses with enterprise-class support and state-of-the-art technology for all facets of information assurance. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring (ASM): Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) solution that incorporates cutting edge behavior machine learning technology to defend endpoint devices as well as servers and VMs against new malware assaults such as ransomware and email phishing, which easily escape traditional signature-matching AV tools. ProSight ASM protects local and cloud resources and provides a unified platform to manage the entire threat progression including filtering, detection, mitigation, cleanup, and post-attack forensics. Key features include single-click rollback using Windows Volume Shadow Copy Service and real-time network-wide immunization against newly discovered threats. Read more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Unified Endpoint Protection
Progent's ProSight Enhanced Security Protection services offer ultra-affordable in-depth security for physical and virtual servers, workstations, smartphones, and Exchange Server. ProSight ESP utilizes adaptive security and advanced heuristics for continuously monitoring and responding to cyber assaults from all vectors. ProSight ESP offers firewall protection, intrusion alerts, device management, and web filtering via cutting-edge technologies packaged within a single agent accessible from a unified control. Progent's data protection and virtualization consultants can assist you to design and implement a ProSight ESP deployment that addresses your organization's specific needs and that helps you achieve and demonstrate compliance with legal and industry information security regulations. Progent will assist you define and configure policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alerts that call for urgent attention. Progent's consultants can also assist your company to install and verify a backup and restore system such as ProSight Data Protection Services so you can get back in business quickly from a destructive cyber attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Exchange filtering.
- ProSight Data Protection Services: Managed Backup
ProSight Data Protection Services from Progent provide small and mid-sized businesses an affordable and fully managed solution for secure backup/disaster recovery. For a fixed monthly rate, ProSight Data Protection Services automates and monitors your backup processes and allows fast restoration of critical data, apps and VMs that have become unavailable or damaged as a result of hardware failures, software glitches, natural disasters, human mistakes, or malware attacks such as ransomware. ProSight DPS can help you back up, recover and restore files, folders, apps, system images, plus Hyper-V and VMware images/. Critical data can be backed up on the cloud, to a local device, or to both. Progent's BDR specialists can provide advanced support to configure ProSight Data Protection Services to to comply with government and industry regulatory requirements such as HIPPA, FINRA, and PCI and, when necessary, can help you to restore your critical information. Learn more about ProSight Data Protection Services Managed Cloud Backup and Recovery.
- ProSight WAN Watch: Infrastructure Management
ProSight WAN Watch is a network infrastructure management service that makes it simple and inexpensive for small and mid-sized organizations to map, monitor, optimize and debug their connectivity appliances like routers, firewalls, and wireless controllers as well as servers, printers, endpoints and other networked devices. Incorporating state-of-the-art Remote Monitoring and Management technology, WAN Watch ensures that network maps are kept updated, captures and displays the configuration information of almost all devices on your network, monitors performance, and sends alerts when potential issues are discovered. By automating complex network management activities, ProSight WAN Watch can cut hours off common tasks such as network mapping, expanding your network, locating appliances that require critical software patches, or resolving performance issues. Find out more about ProSight WAN Watch network infrastructure monitoring and management services.
- ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
ProSight Email Guard is Progent's email filtering and encryption platform that incorporates the technology of leading information security vendors to deliver web-based management and world-class protection for your inbound and outbound email. The hybrid structure of Progent's Email Guard managed service integrates a Cloud Protection Layer with an on-premises gateway appliance to offer advanced protection against spam, viruses, Denial of Service Attacks, DHAs, and other email-based malware. The cloud filter serves as a first line of defense and blocks the vast majority of unwanted email from reaching your security perimeter. This reduces your vulnerability to inbound threats and conserves network bandwidth and storage space. ProSight Email Guard's on-premises security gateway appliance provides a further level of inspection for inbound email. For outbound email, the local gateway provides AV and anti-spam filtering, DLP, and email encryption. The local security gateway can also help Exchange Server to track and protect internal email that stays within your corporate firewall. Find out more about Progent's Email Guard spam filtering, virus blocking, content filtering and data leakage prevention.
- ProSight LAN Watch: Server and Desktop Remote Monitoring and Management
ProSight LAN Watch is Progentís server and desktop monitoring managed service that uses state-of-the-art remote monitoring and management (RMM) techniques to keep your IT system running at peak levels by tracking the health of critical assets that drive your business network. When ProSight LAN Watch uncovers an issue, an alarm is transmitted immediately to your specified IT management personnel and your Progent consultant so all looming problems can be resolved before they can disrupt your network Learn more about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small organization can have its critical servers and apps hosted in a protected Tier III data center on a high-performance virtual machine host set up and managed by Progent's network support experts. With Progent's ProSight Virtual Hosting model, the customer owns the data, the operating system platforms, and the applications. Since the system is virtualized, it can be moved easily to an alternate hardware solution without requiring a time-consuming and difficult configuration process. With ProSight Virtual Hosting, your business is not tied a single hosting service. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, update, find and protect information about your network infrastructure, procedures, business apps, and services. You can quickly find passwords or serial numbers and be alerted about impending expirations of SSLs or domains. By cleaning up and managing your IT infrastructure documentation, you can eliminate as much as 50% of time thrown away looking for vital information about your IT network. ProSight IT Asset Management includes a common location for storing and sharing all documents related to managing your network infrastructure like standard operating procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for gathering and associating IT data. Whether youíre planning improvements, doing regular maintenance, or responding to a crisis, ProSight IT Asset Management delivers the knowledge you require the instant you need it. Find out more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and affordable way for small and mid-size organizations to obtain an unbiased evaluation of the overall health of their network. Powered by a selection of the leading remote monitoring and management (RMM) tools in the industry, and supervised by Progent's certified team of information technology professionals, ProSight Network Audits show you how closely the deployment of your core network assets adhere to industry best practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and provide immediate ROI like a cleaner Active Directory environment. Both versions also include a year of cutting-edge remote network monitoring and management. Advantages can include simpler management, improved compliance with data security requirements, higher utilization of network resources, quicker troubleshooting, more reliable backup and recovery, and higher availability. See more information about Progent's ProSight Network Audits IT infrastructure review.
The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is an affordable service based on a brief phone interview with a Progent backup/recovery expert. The fact-finding interview is designed to help evaluate your organization's preparedness to stop or recover rapidly following an attack by a ransomware strain like Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you directly to collect information concerning your current antivirus tools and backup/recovery platform, and Progent will then produce a written Basic Security and Best Practices Report describing how you can apply industry best practices to create a cost-effective AV and backup/recovery system that aligns with your company's requirements. For details, refer to Progent's ProSight Ransomware Preparedness Report.
Special Benefits of Working with Progent
As a Microsoft-certified Partner and a Microsoft Small Business Specialist, Progent is a recognized expert at the core network software and office productivity applications important to the majority of small and mid-size companies and local governments. As a Cisco-certified partner, Progent also can provide expertise for an ever more sophisticated array of network technologies such as firewalls, switches, routers, voice-over-IP options, and wireless connectivity. Furthermore, Progent's
CISSP-Certified cybersecurity consultants,
CISM-authorized security engineers, CISA-qualified security audit consultants and GIAC-certified information assurance experts offer a company-wide view of system security and can assist with advanced security programs such as Security information and Event Management (SIEM) solutions to help companies comply with business standards and government requirements for IT information security and incident reporting.
The scope and size of Progent's consulting team offer a powerful set of benefits to customers wishing to increase the business value of their information system within a realistic budget. These advantages include:
- Best Industry Practices
Progentís staff of Microsoft and Cisco Premier Certified experts average longer than ten years of real-world industry background, at the forefront of network service, executing a broad range of technical projects for a large array of customers. Every Progent consultant shares a proven collection of personal best practices which are incorporated into company-wide best practices standards that Progent teaches its support personnel. This ensures that you get not just expert technical capability, but also a consultant with proven methods for fixing real-world network problems quickly.
Read more concerning Progent's best practices for network consulting.
- Granular Pricing Structure
Progent's pricing policy is to charge for phone service and on-site help by the minute. Consequently, you are invoiced exclusively for received support. Progent does not demand a higher rate for after-hours or urgent support, and Progent does not charge for travel time except for emergency support where on-site work is less than four hours. In addition, Progent applies no service activation charge and requires no retainer for services delivered during normal working hours. Many support organizations impose substantial minimum payments or charge in increments of fifteen minutes or longer. Progent's small pricing granularity eliminates major bills for quick repairs. An additional benefit of granular pricing is that clients are not tempted to allow less critical issues to stay unaddressed until they grow into big ones.
Find out more details about Progent's value pricing for IT outsourcing.
- Comprehensive Documentation of IT Support
Progent has developed a sophisticated service reporting system that stores and organizes complete documentation for all delivered support activities. Unlike some independent consultants or small support organizations who offer minimal documentation or specifics of services performed, every service provided by Progent is accompanied by comprehensive documentation. Every Progent staff member has use of the service documentation sent by each consultant to every customer. The practice of documenting and archiving service records allows more effective service and avoids a slew of typical problems such as when a support customer is effectively held hostage to a consultant who refuses to let go of vital service information.
Read more concerning Progent's documentation of IT outsourcing services.
- Knowledge Transfer
Progent practices information transfer from Progent's consultants to clients. By teaching customers to deal with technical issues that are within their scope, Progent can concentrate on providing hard-to-find services where Progent has little competition. Small businesses who utilize freelance consultants or who maintain in-house IT staffs gain when Progent transfers knowledge about critical technology and tested processes to make their IT environments more robust, protected, and productive.
Find out more details about Progent's knowledge transfer services.
Get in Touch with Progent
In case your Pasadena, Texas business wants to contact Progent to find out about IT outsourcing, consulting, or tech support, call 800-993-9400 or go to Contact Progent.
Immediate Online Technical Help
For immediate online support, you can contact Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).