Pasadena, TX Remote Support from Certified Computer Troubleshooting Professionals
Progent's computer help services can provide your Pasadena, TX business cost-effective and consistent support from world-class computer engineers. By providing network support service when you need it, providing advanced expertise for vital applications, delivering unique support such as automated network monitoring, and invoicing only for services you use, Progent gives your Pasadena, Texas company an affordable alternative for optimizing the business value of small business networks. Whether you run an on-premises system, rely on cloud infrastructure, or have a hybrid cloud-and-local network, Progent is the smart choice for businesses and local governments to create and support a robust and safe IT network and to have fast availability of the skilled help usually available only to businesses who can maintain a sizeable in-house information technology staff.
For larger companies, Progent can provide co-sourcing services to reinforce the skills of your in-house network support staff. Co-sourcing can cut costs and help meet schedules for big IT initiatives like application programming, disaster recover/business continuity planning and testing, security audits, merging datacenters, or technology migrations.
Progent can also provide access to accredited experts to assist your business to design and execute your cloud strategy.
Popular Practice Areas Serviced by Progent's Consultants for Companies in Pasadena, Texas
Progent's national team of certified consultants offers assistance for virtually all aspects of information technology used by companies of any size. Areas served by Progent in and around Pasadena include:
Support Delivery Alternatives for Pasadena, Texas Companies
Progent offers a selection of options for providing small companies with affordable IT services for troubleshooting, system architecture, hosting services, and IT management outsourcing. Progent's model for providing network support services is based on the Help Desk structure familiar to larger IT support groups. Progent's Help Desk Service Mechanism promotes fast support, thorough activity documentation, consistent follow-up, and tight expense monitoring for a range of network service delivery options that include online troubleshooting, on-premises support, top-level consulting, plus server and application hosting.
Progent's Flat-rate Managed Services for Outsourcing IT Monitoring and Management
- Remote Support
Progentís Technical Response Center (TRC) offers urgent and scheduled online support for Windows, Linux, Apple, and Cisco-based environments in the United States and globally. Progent's seasoned service experts can assist clients to troubleshoot and fix network issues without the expense or time loss of on-premises support visits. The background of Progent's network consultants allows them to resolve most IT problems rapidly. For the most complex problems, Progent's depth of knowledge allows the support team to escalate support calls to world-class subject matter experts. Progent provides a streamlined, web-accessible registration process for first-time customers to address emergency network problems and Progent bills by the minute with zero startup charges or time minimums, so you pay only for the support you receive. Experts you can access online include Cisco-certified CCIE network engineers, Microsoft-Certified MCSE consultants, and GIAC-certified security professionals. Learn additional information concerning Progent's online computer support services.
- Onsite Support
Progent offers onsite technical assistance for registered customers in major metropolitan areas in the United States. Progent's onsite service technicians can work in conjunction with Progent's remote service experts to give small companies the optimal solution: in-person service professionals when you require them plus the remote expertise of Progent's worldwide staff of network engineers, security professionals, and business software programmers. The wait time for on-site service visits is usually under one business day. Progent requires no sign-up or retainer charge for registering as a Progent customer for on-premises service. Learn more concerning how to sign up for Progent's in-person network support.
- Phone Support
Progent's Standard Help Desk Services offer smaller businesses a comprehensive solution that manages all aspects of remote Level 1 desktop support from service requests through ticketing, screen sharing, status tracking, problem resolution, and management reports. Progent offers call desk services at a substantial discount off Progent's regular Level 1 desktop support rates, and Progent offers the additional option of rapid as-needed escalation to Level 2 and Level 3 experts to resolve the most problems. To learn more, see Online Help Desk Services for Small Businesses.
- Consulting Expertise
Progent offers small and midsize businesses budget-friendly availability of enterprise-class consultants who can deliver help with vital products and technologies including
- Windows Server 2019 migration services, Windows 2016 Hyper-V hybrid cloud solutions, Windows Server expertise, Cisco network design, network security engineering, fault tolerant it system design, server virtualization strategies, plus configuration, programming and training for small business software including financials, ERP and MRP, management reporting, sales automation, and productivity packages. Progent can help with one-time projects including site moves and major software migrations, extended initiatives such as business reporting application development and support, relational database application development and administration services, and web design, on-going services such as System Center 2012 Operations Manager support and SCOM 2016 consulting services for network health monitoring and network administration, or urgent services such as data restoration and malware removal.
- Application Server Hosting
Progent offers hosting for critical business applications such as Exchange and MS SQL to provide small and midsize businesses with higher degrees of availability, protection, and recoverability than is possible with the type of in-house data center that is practical for the majority of small and midsize organizations. Since Progent utilizes the same facilities that host the gear of many of the planet's largest information technology organizations, Progent can eliminate the expense of creating and maintaining the infrastructure required for world-class environmental control, electrical backup, and redundant Internet connectivity. For managed application servers, Progent can also ensure that upgrades and revisions remain updated, protection and performance is continually tracked, and systems are regularly backed up and available for full and rapid recovery. Find out additional information concerning Progent's hosting services for Microsoft Exchange Server and other mission-critical applications.
- Private Cloud Hosting
Progent's Private Cloud hosting service offers full hosting for all of a small company's servers in an environment that not only delivers the top level of fault-tolerance and expandability but that is also easy for customers to migrate to another service provider or to bring in-house whenever your circumstance calls for it. Progent's Private Cloud hosting service is founded on tested virtual server technologies that allow small businesses with mixed environments to save dramatically on the costs of hardware, system maintenance, and network administration while getting world-class dependability and an unparalleled level of vendor options. Unlike conventional SaaS hosting offerings, Progent's Private Cloud Hosting Service encompasses all server-centric applications in a single centrally administered solution, can handle the multi- OS and non- standardized networks common with small companies, and keeps ownership of the licenses in the customer's hands so that moving to a different virtualized system is quick, reliable, and affordable. This eliminates becoming a prisoner of a single hosting provider while still offering all the savings related to SaaS hosting services.
- Hybrid Cloud Migration Services
Progent can provide advanced online support to help organizations of any size connect their networks with leading public cloud platforms including Microsoft Azure and Amazon Web Services. Progent can help your it team to plan and manage cost-effective ecosystems that can include Windows and Linux systems and apps in both cloud-centric solutions or in hybrid network models that combine local resources as well as public cloud services. To assist you to incorporate public clouds with physical datacenters, Progent can provide a range of public cloud integration support services that include Office 365 Exchange Online integration with on-premises installations of Exchange, Microsoft Azure planning and deployment services, Amazon Web Services cloud integration, Amazon Web Marketing Service development and debugging, and Google Cloud integration consulting. Progent has over 20 years of experience delivering advanced consulting support online, and Progent can make sure you successfully carry out your cloud integration projects quickly and affordably.
Progent's affordable ProSight family of outsourced network management services is designed to provide small and mid-size organizations with enterprise-class support and state-of-the-art technology for all aspects of information assurance and compliance. Managed services available from Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Next Generation Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint protection solution that incorporates cutting edge behavior machine learning tools to guard endpoint devices as well as physical and virtual servers against modern malware assaults such as ransomware and email phishing, which easily escape traditional signature-matching AV products. ProSight Active Security Monitoring protects on-premises and cloud-based resources and offers a unified platform to address the complete threat lifecycle including filtering, infiltration detection, containment, cleanup, and post-attack forensics. Key features include single-click rollback using Windows Volume Shadow Copy Service and real-time network-wide immunization against newly discovered attacks. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Unified Endpoint Protection
ProSight Enhanced Security Protection managed services offer economical in-depth security for physical servers and virtual machines, desktops, smartphones, and Microsoft Exchange. ProSight ESP uses adaptive security and modern behavior analysis for continuously monitoring and reacting to security assaults from all attack vectors. ProSight ESP offers two-way firewall protection, penetration alerts, device management, and web filtering through leading-edge tools incorporated within a single agent accessible from a single console. Progent's data protection and virtualization experts can help you to plan and implement a ProSight ESP deployment that meets your organization's specific needs and that allows you demonstrate compliance with government and industry data protection regulations. Progent will assist you define and configure policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alerts that call for immediate action. Progent can also assist your company to install and test a backup and disaster recovery solution such as ProSight Data Protection Services so you can get back in business rapidly from a destructive cyber attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified endpoint security and Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services provide small and medium-sized businesses a low cost end-to-end solution for secure backup/disaster recovery. Available at a low monthly rate, ProSight Data Protection Services automates your backup processes and allows fast recovery of critical files, applications and VMs that have become lost or corrupted due to component failures, software glitches, natural disasters, human mistakes, or malware attacks such as ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to an on-promises storage device, or mirrored to both. Progent's BDR specialists can deliver world-class expertise to configure ProSight Data Protection Services to to comply with regulatory requirements such as HIPPA, FIRPA, and PCI and, when needed, can help you to recover your business-critical data. Learn more about ProSight Data Protection Services Managed Cloud Backup and Recovery.
- ProSight WAN Watch: Infrastructure Management
ProSight WAN Watch is a network infrastructure management service that makes it simple and affordable for small and mid-sized businesses to map out, track, reconfigure and troubleshoot their connectivity hardware such as switches, firewalls, and load balancers as well as servers, printers, endpoints and other networked devices. Incorporating state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch makes sure that network maps are always current, copies and manages the configuration of virtually all devices on your network, tracks performance, and sends alerts when problems are detected. By automating complex management processes, WAN Watch can cut hours off ordinary chores like making network diagrams, expanding your network, locating devices that need critical updates, or resolving performance bottlenecks. Learn more about ProSight WAN Watch network infrastructure monitoring and management consulting.
- ProSight Email Guard: Spam Filtering, Data Leakage Protection and Email Encryption
ProSight Email Guard is Progent's email security platform that uses the technology of leading data security companies to deliver centralized control and world-class security for all your email traffic. The powerful architecture of Email Guard combines a Cloud Protection Layer with an on-premises gateway appliance to provide advanced defense against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-borne threats. ProSight Email Guard's cloud filter serves as a preliminary barricade and keeps most unwanted email from reaching your network firewall. This decreases your vulnerability to inbound threats and saves network bandwidth and storage. ProSight Email Guard's onsite security gateway device adds a deeper level of analysis for inbound email. For outgoing email, the onsite gateway offers AV and anti-spam protection, policy-based Data Loss Prevention, and encryption. The onsite gateway can also assist Exchange Server to monitor and safeguard internal email traffic that stays inside your corporate firewall. Find out more about Progent's Email Guard spam filtering, virus blocking, email content filtering and data loss protection.
- ProSight LAN Watch: Server and Desktop Monitoring and Management
ProSight LAN Watch is Progentís server and desktop monitoring managed service that incorporates advanced remote monitoring and management techniques to keep your IT system running efficiently by tracking the state of vital computers that drive your information system. When ProSight LAN Watch uncovers a problem, an alert is transmitted automatically to your designated IT management personnel and your Progent consultant so that any looming problems can be addressed before they can disrupt your network Find out more details about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small organization can have its critical servers and applications hosted in a protected Tier III data center on a high-performance virtual host configured and maintained by Progent's network support professionals. With the ProSight Virtual Hosting model, the customer retains ownership of the data, the operating system platforms, and the apps. Since the environment is virtualized, it can be moved immediately to a different hosting solution without requiring a time-consuming and difficult configuration process. With ProSight Virtual Hosting, your business is not tied one hosting provider. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, maintain, find and protect information about your IT infrastructure, processes, applications, and services. You can instantly locate passwords or IP addresses and be alerted about impending expirations of SSL certificates ,domains or warranties. By cleaning up and managing your IT documentation, you can save up to 50% of time spent trying to find critical information about your IT network. ProSight IT Asset Management features a centralized location for storing and sharing all documents related to managing your network infrastructure such as standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports a high level of automation for collecting and relating IT information. Whether youíre making enhancements, doing maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the knowledge you need the instant you need it. Find out more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and low-cost way for small and medium-size organizations to obtain an unbiased assessment of the health of their IT system. Based on a selection of the leading remote monitoring and management tools available, and supervised by Progent's world-class team of information technology professionals, ProSight Network Audits show you how closely the deployment of your essential network assets conform to leading practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and deliver immediate ROI such as a cleaner Active Directory environment. Both versions also come with a year of cutting-edge remote network monitoring and management (RMM). Benefits can include easier network management, better compliance with data security regulations, more efficient utilization of IT resources, faster problem resolution, more reliable backup and recovery, and higher availability. Learn more information about Progent's ProSight Network Audits network infrastructure review.
The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is an affordable service centered on a brief phone interview with a Progent backup/recovery expert. The fact-finding interview is intended to assess your organization's preparedness to stop or recover rapidly following an assault by a ransomware strain like Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you directly to collect information about your existing AV defense and backup system, and Progent will then produce a custom Basic Security and Best Practices Report document describing how you can follow best practices to build an efficient AV and backup/recovery environment that meets your company's needs. For additional information, visit The ProSight Ransomware Preparedness Report Service.
Special Advantages of Teaming with Progent
As a Microsoft-certified Partner and Small Business Specialist, Progent is an acknowledged leader in supporting the core system software and productivity programs used by most small and mid-size businesses. As a Cisco-authorized partner, Progent also can provide expertise for an ever more complex collection of infrastructure technologies such as PIX and ASA firewalls, switches, routers, voice-over-IP options, and wireless access. Furthermore, Progent's
CISSP-Premier security consultants,
CISM-authorized security professionals, CISA-qualified security audit specialists and GIAC-qualified information assurance experts can provide a business-wide view of system protection and can assist with advanced security projects like SIEM solutions to help companies meet business guidelines and statutory mandates for IT data protection and incident reporting.
The breadth and depth of Progent's consulting team bring a powerful set of advantages to companies trying to increase the productivity of their information network within a reasonable budget. These advantages include:
- Best Methodology
Progentís team of Microsoft and Cisco Premier Certified consultants average more than ten years of hands-on professional experience, at the forefront of IT service, performing a wide variety of technical tasks for an extensive array of customers. Each Progent consultant shares a refined collection of personal best practices which are incorporated into shared best practices standards that Progent instills in its consulting team. This ensures that you get not just expert technical skills, but also a consultant with field-tested approaches for repairing real-world network problems efficiently.
Learn additional information about Progent's best practices for network consulting.
- Efficient Pricing
Progent's pricing policy is to bill for remote service and on-site visits by the minute. As a result, you are invoiced just for received services. Progent does not demand a higher rate for after-hours or urgent support, and Progent does not charge for travel time except for urgent support where on-site work is less than 4 hours. In addition, Progent imposes no service activation fee and requires no retainer for support services provided during regular working hours. Many service firms demand substantial minimum payments or charge in increments of a quarter hour or more. Progent's one-minute billing granularity avoids big invoices for fast solutions. Another benefit of granular invoicing is that your company will not be tempted to permit incipient problems to stay unaddressed until they grow into big ones.
Learn additional information concerning Progent's value pricing for IT outsourcing.
- Complete Documentation of IT Support
Progent has developed a comprehensive service reporting system that records and formats complete documentation for all billed services. Unlike many freelance consultants or small service firms who offer scant documentation or specifics of services done, every service delivered by Progent is tracked by full documentation. Every Progent staff member has access to the service reports given by each staff member to each customer. The discipline of detailing and organizing support activity results in more effective support and avoids a slew of common problems such as when a service client is effectively held captive to a consultant who wonít release vital service information.
Learn more details concerning Progent's documentation of IT outsourcing services.
- Information Transfer
Progent is committed to information transfer from Progent's consultants to clients. By teaching clients to deal with technical issues that are within their comfort zone, Progent can concentrate on delivering high-value services where Progent faces little competition. Small businesses who utilize independent consultants or who employ internal support staffs gain when Progent passes on information about new technology and tested methodologies to make their IT environments more reliable, secure, and productive.
Read more concerning Progent's knowledge transfer services.
How to Contact Progent
In case your Pasadena, Texas company needs to get in touch with Progent about IT outsourcing, consulting, or technical support, call 800-993-9400 or refer to Contact Progent.
Fast Online Network Support
For immediate remote support, you can contact Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).