Professional Remote Help for Pasadena, Texas Networks from Certified Engineers
Small businesses have typically been ignored by large IT support organizations. Some small companies permit themselves to grow overly reliant on freelance consultants or small consulting firms who lack the bandwidth or broad skill sets to respond quickly or efficiently to technical crises. Other small businesses resort to giant service firms staffed with personnel taught to offer standardized fixes for ordinary issues but who are missing the background and versatility to deal with the diversity of environments and absence of standards typical of small business IT networks.
Progent's proven approach to providing low-cost and effective network service to small companies has made Progent one of the most respected Microsoft-certified network service firms in the country. Progent has delivered remote support to companies in every state in the U.S. (refer to Progent's client testimonials).
For medium-size and enterprise businesses, Progent offers co-sourcing support to reinforce the technical skills of your internal IT support group. This can save money and minimize technical risks for major projects such as software design and development, disaster recovery preparedness, network security audits, merging datacenters, or software migrations and upgrades.
Progent can also provide access to certified experts to help your company to plan and execute a sensible cloud computing strategy.
Main Technical Areas Serviced by Progent for Business Networks in Pasadena, Texas
Progent provides the services of accredited experts for all facets of network technology deployed in small companies and local governments. Products and technologies serviced by Progent include:
Support Delivery Options for Pasadena, Texas Companies
Progent has a selection of options for providing small and midsize businesses with affordable computer services for technical support, consulting, and network administration. Progent's model for providing network support services is built on the Help Desk Call Center operational structure common to larger IT support groups. Progent's Contact Center Support Mechanism promotes rapid response, comprehensive activity documentation, reliable follow-through, and strict expense monitoring across an array of network support delivery modes that include remote repairs, in-person support, and top-level consulting.
Progent's Flat-rate Managed Services for Outsourcing Network Monitoring and Management
- Remote Support
Progentís Technical Response Center provides emergency and routine remote support for Microsoft Windows, Linux, Apple OS X, and Cisco-based environments in the U.S. and worldwide. Progent's seasoned service professionals can help customers to analyze and fix hardware and software problems without the expense or time loss of travel for onsite support visits. The experience of Progent's network engineers allows them to resolve the majority of IT issues rapidly. For the toughest issues, Progent's breadth of knowledge allows the support team to escalate troubleshooting tasks to advanced subject matter experts. Progent offers a convenient, web-based signup process for new clients to accommodate emergency situations and Progent bills per minute with zero sign-up charges or minimums, so you pay only for the support you get. Specialists you can access remotely include Cisco-premier CCIEs, Microsoft-Premier MCSE consultants, and GIAC-certified security professionals. Find out more information about Progent's remote computer troubleshooting expertise.
- Onsite Support
Progent offers onsite technical assistance for signed-up clients in larger cities in the U.S. Progent's on-site support technicians can operate in conjunction with Progent's remote support engineers to give small and midsize companies the best of both worlds: on-premises support professionals when you require them as well as the on-line help of Progent's seasoned staff of network consultants, security specialists, and business application programmers. The response time for in-person support visits is typically less than 24 hours. Progent requires no start-up or retainer fee for becoming a Progent client for on-premises service. Learn more details concerning how and why to register for Progent's in-person computer service.
- Help Desk Call Center
Progent's Standard Help Desk Services offer small organizations a complete service desk solution that handles all aspects of online desktop support from service requests through ticketing, remote desktop control, status tracking, problem resolution, and management reports. Progent offers call desk services at a significant discount off Progent's normal desktop service rates, and Progent offers the additional option of fast on-demand escalation to Level 2 and Level 3 experts to handle complex issues. for more information, visit Help Desk Services for Small Businesses.
- Consulting Services
Progent provides small companies budget-friendly availability of world-class consultants who can deliver help with critical technologies including
- Windows Server 2019 migration services, Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Windows Server and application support, Cisco network architecture, network protection engineering, high availability network engineering, server virtualization solutions, plus integration, programming and support for business software such as accounting, ERP, management reporting, CRM, and productivity suites. Progent can help with one-time projects including site relocations and major software migrations, extended projects like management analytics application programming and customization, database software development and administration services, and web design, continuing support such as System Center 2012 Operations Manager (SCOM 2012) support and SCOM 2016 consulting services for network health monitoring and system administration, or urgent response such as disaster recovery and virus cleanup.
- Private Cloud Hosting Services
Progent's Private Cloud hosting service offers complete hosting services for the entirety of a small or midsize organization's production servers in a setting that not only provides the highest degree of dependability and extensibility but that is in addition easy for clients to migrate to another service provider or to bring in-house when your business situation calls for it. Progent's Private Cloud hosting is based on proven virtualization technologies that permit small businesses with mixed networks to save dramatically on the costs of hardware, infrastructure maintenance, and IT administration while getting world-class availability and an unparalleled level of vendor flexibility. In contrast to ordinary SaaS hosting models, Progent's Private Cloud Hosting Service encompasses all server-centric software in a single centrally managed service, can support the mixed- platform and loosely standardized networks common with small businesses, and retains ownership of the software licenses in the customer's possession so that migrating to a different virtual host is quick, safe, and inexpensive. This avoids ending up a captive to a specific hosting provider while still offering all the economies related to SaaS hosting alternatives.
- Hybrid Cloud Planning and Integration Consulting Services
Progent offers advanced online consulting to help companies of all sizes connect their networks with leading public clouds including Microsoft Azure and Amazon Web Services. Progent can assist your it team to plan and manage cost-effective ecosystems that can include Windows and Linux operating systems and apps in either cloud-based solutions or in hybrid network models that combine local IT assets as well as cloud services. To assist you to incorporate public cloud services with networks, Progent can provide a variety of cloud migration services that include Office 365 Exchange Online integration with on-premises Exchange, Azure design and deployment consulting, Amazon Web Services cloud integration, Amazon Web Marketing Service programming and troubleshooting, and Google Cloud Platform planning and integration consulting. Progent has more than 20 years of background providing advanced consulting services remotely, and Progent can help you successfully carry out your cloud integration initiatives on schedule and within your budget.
Progent's low-cost ProSight series of network monitoring and management services is designed to provide small and mid-size businesses with enterprise-class support and cutting-edge technology for all aspects of information assurance. ProSight managed services available from Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring (ASM): Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection solution that incorporates cutting edge behavior analysis technology to defend endpoint devices as well as servers and VMs against modern malware attacks such as ransomware and email phishing, which routinely escape legacy signature-matching AV products. ProSight Active Security Monitoring protects on-premises and cloud resources and provides a unified platform to automate the complete threat progression including filtering, infiltration detection, containment, remediation, and post-attack forensics. Top features include one-click rollback with Windows VSS and real-time system-wide immunization against new threats. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Unified Physical and Virtual Endpoint Security
Progent's ProSight Enhanced Security Protection (ESP) services deliver economical in-depth security for physical servers and virtual machines, desktops, mobile devices, and Exchange Server. ProSight ESP utilizes adaptive security and modern behavior analysis for round-the-clock monitoring and reacting to cyber assaults from all vectors. ProSight ESP delivers two-way firewall protection, penetration alerts, device control, and web filtering via cutting-edge tools incorporated within a single agent managed from a unified console. Progent's data protection and virtualization experts can assist your business to plan and configure a ProSight ESP environment that addresses your organization's unique needs and that allows you prove compliance with government and industry information security standards. Progent will help you define and implement policies that ProSight ESP will manage, and Progent will monitor your network and react to alerts that call for urgent attention. Progent can also help your company to install and test a backup and restore solution like ProSight Data Protection Services (DPS) so you can get back in business rapidly from a destructive security attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Exchange filtering.
- ProSight DPS: Managed Backup
ProSight Data Protection Services from Progent offer small and medium-sized businesses an affordable and fully managed service for secure backup/disaster recovery. Available at a low monthly price, ProSight DPS automates your backup activities and allows fast recovery of vital files, applications and VMs that have become lost or corrupted as a result of hardware breakdowns, software bugs, disasters, human mistakes, or malware attacks such as ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware images/. Critical data can be backed up on the cloud, to an on-promises storage device, or to both. Progent's BDR consultants can deliver world-class support to set up ProSight Data Protection Services to be compliant with regulatory standards such as HIPAA, FIRPA, and PCI and, when needed, can assist you to restore your critical information. Read more about ProSight Data Protection Services Managed Cloud Backup.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
ProSight WAN Watch is an infrastructure management service that makes it simple and affordable for smaller organizations to map, monitor, optimize and debug their connectivity hardware like switches, firewalls, and wireless controllers as well as servers, printers, endpoints and other networked devices. Incorporating cutting-edge Remote Monitoring and Management technology, WAN Watch makes sure that network maps are always updated, captures and manages the configuration information of virtually all devices on your network, tracks performance, and sends alerts when potential issues are detected. By automating time-consuming management and troubleshooting processes, ProSight WAN Watch can knock hours off ordinary tasks like making network diagrams, expanding your network, finding devices that require critical software patches, or isolating performance issues. Learn more details about ProSight WAN Watch network infrastructure monitoring and management services.
- ProSight Email Guard: Spam Filtering, Data Leakage Protection and Content Filtering
ProSight Email Guard is Progent's email security solution that uses the technology of top data security vendors to deliver centralized management and comprehensive security for your email traffic. The hybrid structure of Email Guard integrates cloud-based filtering with an on-premises gateway device to provide advanced defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. The Cloud Protection Layer acts as a preliminary barricade and keeps most unwanted email from reaching your network firewall. This reduces your vulnerability to external threats and conserves network bandwidth and storage. ProSight Email Guard's on-premises gateway appliance adds a deeper layer of analysis for incoming email. For outgoing email, the on-premises gateway offers AV and anti-spam filtering, DLP, and encryption. The local security gateway can also help Exchange Server to monitor and safeguard internal email that originates and ends within your security perimeter. Learn more about Progent's Email Guard spam filtering, virus blocking, content filtering and data loss prevention.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that incorporates advanced remote monitoring and management technology to keep your network operating at peak levels by tracking the state of critical assets that drive your information system. When ProSight LAN Watch uncovers an issue, an alert is transmitted automatically to your specified IT management personnel and your assigned Progent consultant so any potential problems can be addressed before they have a chance to disrupt productivity Find out more details about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small business can have its critical servers and applications hosted in a secure Tier III data center on a fast virtual host set up and maintained by Progent's network support experts. With the ProSight Virtual Hosting model, the customer retains ownership of the data, the OS platforms, and the applications. Since the environment is virtualized, it can be ported immediately to an alternate hosting solution without requiring a time-consuming and technically risky configuration procedure. With ProSight Virtual Hosting, you are not tied one hosting service. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, update, retrieve and safeguard information about your network infrastructure, procedures, business apps, and services. You can instantly find passwords or serial numbers and be warned automatically about upcoming expirations of SSL certificates or warranties. By cleaning up and managing your IT documentation, you can eliminate up to 50% of time thrown away searching for critical information about your network. ProSight IT Asset Management features a centralized repository for holding and collaborating on all documents related to managing your business network like standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports advanced automation for gathering and relating IT information. Whether youíre planning enhancements, performing maintenance, or responding to an emergency, ProSight IT Asset Management delivers the information you require the instant you need it. Learn more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and affordable alternative for small and medium-size businesses to obtain an unbiased evaluation of the overall health of their IT system. Powered by some of the leading remote monitoring and management tools in the industry, and supervised by Progent's certified team of IT professionals, ProSight Network Audits show you how closely the configuration of your core infrastructure assets adhere to leading practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver instant ROI like a more manageable Active Directory (AD) environment. Both also come with a year of state-of-the-art remote network monitoring and management (RMM). Benefits can include easier network management, improved compliance with government and industry security standards, more efficient utilization of network resources, faster problem resolution, more dependable backup and recovery, and less downtime. Learn more information about ProSight Network Audits network infrastructure review.
The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is a low-cost service centered on a phone discussion with a Progent information assurance consultant. The fact-finding interview is designed to assess your company's preparedness to stop or recover rapidly after an attack by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you directly to collect information about your current AV defense and backup platform, and Progent will then produce a written Basic Security and Best Practices Report describing how you can follow best practices to deploy a cost-effective AV and backup/recovery system that aligns with your company's requirements. For additional information, see The ProSight Ransomware Preparedness Report Service.
Why Progent Is the Right Choice for Pasadena, Texas Businesses
Progent's size, depth of information technology expertise, and experience with enterprise network support allow small and midsize companies to sidestep the pitfalls associated with excessive reliance on small support firms or independent engineers.
Working with Progent's Experts allows your company to:
- Prevent Over Reliance on Freelance Consultants
For network services, small companies often depend excessively on freelance consultants. Though individual support providers carry lower expenses than more substantial IT service organizations and can afford to charge nominally smaller rates, they are sometimes unable to react quickly to urgent situations. If a freelance consultant is occupied with different client, ill, on vacation, or in class, the absence of backup personnel may force your business to wait for help in case of a crisis. The more your small business expands, network downtime or difficulties with line-of-business programs become more costly. The money you thought you were conserving on an independent consultant can evaporate quickly due to lost output. In addition, when freelance consultants confront unfamiliar problems, the lack of a large engineering group to fall back on for help requires them to train in place while your organization ends up footing the bill for their continuing training.
- Have Access to Experts in Advanced Network Issues
The majority of smaller service organizations or freelance consultants focused on small company IT consulting are capable of providing routine fixes but lack the seasoning to deal efficiently with complicated IT environments with mixed platforms, many offices, Voice over IP implementations, mobile workers, interconnected financial and operational software, eCommerce, and custom business applications. Progent's experience with worldwide companies and Progent's large staff of experts can benefit your business because enterprise environments are by nature complicated, support issues demand in-depth understanding of in numerous technical areas, and reaching an acceptable degree of stability, reliability, and security requires industry-tested processes.
- Build a Solid Basis for Seamless Growth
Small companies typically start with an IT system implemented on a tight budget. Without a strong basis, a sequence of improvised repairs often get piled on top of a tenuous structure. As a company evolves, stability and expandability issues can hinder the productivity of the business. Such networks need proper assessment, intelligent business planning, and broad-based expertise to migrate to an IT infrastructure that will provide the reliable foundation to handle critical business needs and support downstream growth.
- Team with Solution Consultants, Not Product Vendors
Smaller companies require direction and insight to work through an increasingly complicated maze of IT alternatives offered for enabling growth and enhancing productivity. Businesses do not need a network engineer or support organization that tries to promote a product. Progent eliminates conflicts of interest by not selling hardware and software. Progent offers services exclusively. This allows Progent to align consulting support with the genuine needs of clients. Mixing network consulting and product selling can lead to a conflict where the recommended solution is built around a preselected vendor rather than being based on the actual requirements of a client.
Get in Touch with Progent
In case your Pasadena, Texas company wants to contact Progent to find out about network outsourcing, consulting, or technical support services, phone 800-993-9400 or go to Contact Progent.
Fast Online Network Assistance
For fast online support, you can call Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).