Professional Online Support for Pasadena, Texas Small Business Computers from Microsoft Certified Consultants
Small businesses have typically been underserved by large network service organizations. Some small companies permit themselves to become overly dependent on individual consultants or small consulting organizations who don't have the bandwidth or comprehensive knowledge to respond quickly or efficiently to network emergencies. Other small companies turn to giant support firms that employ technicians able to offer by-the-numbers solutions to common issues but who are missing the experience and versatility to handle the diversity of configurations and absence of standards typical of small company IT networks.
Progent's proven methodology for delivering affordable and effective technical service to small businesses has made Progent one of the most respected Microsoft-certified network consulting firms in the country. Progent has delivered remote help to businesses in every state in the U.S. (refer to Progent's customer testimonials).
For mid-size and large businesses, Progent can provide co-sourcing and project management support to reinforce the technical skills of your in-house IT service staff. Co-sourcing can cut costs and minimize technical risks for big projects such as software programming, business continuity preparedness, security evaluations, office consolidations, or software migrations and upgrades.
Progent can in addition offer the services of certified experts to help your company to design and implement your cloud computing strategy.
Primary IT Areas Supported by Progent for Office Networks in Pasadena, Texas
Progent's nationwide team of certified experts provides assistance for all facets of network technology deployed by companies of any size. Practice areas served by Progent in Pasadena include:
Service Delivery Alternatives Available for Pasadena, Texas Companies
Progent has a selection of alternatives for providing small companies with cost-effective computer services for troubleshooting, system architecture, hosting, and IT management outsourcing. Progent's paradigm for delivering computer support services is built on the Help Desk operational structure familiar to big IT organizations. Progent's Help Desk Support Model promotes rapid response, thorough service documentation, consistent follow-up, and tight cost control across a range of network service delivery options that include remote troubleshooting, on-premises help, high-end consulting, as well as server and application hosting.
Progent's Flat-rate Managed Services for Outsourcing Network Monitoring and Management
- Remote Support
Progentís Technical Response Center (TRC) offers urgent and scheduled online service for Windows, Linux, Apple, and Cisco-based environments in the U.S. and worldwide. Progent's seasoned service experts can help customers to analyze and repair hardware and software problems without the cost or time loss of travel for onsite support visits. The experience of Progent's network consultants makes it possible to resolve the majority of network issues quickly. For complex problems, Progent's breadth of knowledge allows the support team to escalate trouble tickets to world-class subject matter experts. Progent provides a streamlined, web-accessible signup process for first-time clients to address emergency network problems and Progent charges by the minute with zero startup charges or time minimums, so you are invoiced only for the assistance you get. Experts available remotely include Cisco-premier CCIE network engineers, Microsoft-Certified MCSE consultants, and CISSP-certified security professionals. Learn more information about Progent's remote network support expertise.
- Onsite Support
Progent provides on-site technical assistance for registered customers in larger cities in the United States. Progent's onsite service personnel can work in conjunction with Progent's remote service engineers to give small businesses the ideal combination: on-premises service technicians when you require them as well as the remote expertise of Progent's worldwide team of network engineers, security specialists, and business application developers. The response time for in-person support visits is usually less than 24 hours. There is no start-up or retainer charge for becoming a Progent customer for on-premises service. Find out more details about why to sign up for Progent's onsite computer support services.
- Help Desk Call Center
Progent's Standard Help Desk Services provide smaller organizations a comprehensive solution that handles all aspects of remote Level 1 desktop support from initial requests through trouble ticket generation, remote desktop control, status tracking, problem solving, and management reports. Progent provides service desk support at a significant discount off Progent's normal desktop support rates, and Progent offers the additional option of fast on-demand escalation to subject matter experts to handle the most problems. To learn more, refer to Online Help Desk Services for Small Businesses.
- Consulting Expertise
Progent provides small and midsize companies affordable availability of world-class consultants who can deliver help with vital products and technologies such as
- Windows Server 2019 migration consulting, Microsoft Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Microsoft Windows Server and application expertise, Cisco network design, company-wide network security engineering, non-stop it system consulting, virtual server solutions, plus integration, customization and support for small business applications including financials, ERP and MRP, reporting, sales automation, and office productivity packages. Progent can provide assistance with one-time projects such as site moves and major software migrations, longer term projects like business analytics software programming and support, database application development and administration support, and web development, continuing services such as System Center 2012 Operations Manager (SCOM 2012) support and SCOM 2016 consulting services for IT infrastructure health monitoring and system management, or urgent response like disaster recovery and malware removal.
- Application Server Hosting
Progent offers hosting for critical applications like Microsoft Exchange Server and MS SQL to provide small and midsize businesses with greater degrees of dependability, security, and recoverability than is feasible with the type of in-house data center that is practical for the majority of small and midsize companies. Because Progent uses the same data centers that support the equipment of some of the world's biggest information technology companies, Progent can save you the cost of creating and maintaining the infrastructure required for enterprise-class cooling, electrical failover, and uninterruptible Internet connectivity. For managed applications, Progent can also make sure that patches and revisions remain updated, security and efficiency is continually tracked, and systems and data files are regularly archived and ready for full and rapid restoration. Find out more concerning Progent's hosting for Exchange and other mission-critical applications.
- Private Cloud Hosting
Progent's Private Cloud hosting service provides full hosting services for all of a small or midsize company's production servers in an environment that not only provides the highest level of fault-tolerance and extensibility but that is in addition simple for clients to migrate to another service provider or to bring in-house if your business situation calls for it. Progent's Private Cloud hosting is based on tested virtualization techniques that permit companies with multi-vendor environments to save significantly on the expense of capital equipment, system support, and IT administration while getting enterprise-class availability and an unprecedented level of vendor alternatives. Unlike conventional Software as a Service (SaaS) hosting offerings, Progent's Private Cloud Hosting covers all server-centric software in a single centrally administered service, can support the multi- OS and loosely standardized environments common with small businesses, and keeps ownership of the software in the customer's possession so that moving to a new virtual host is fast, reliable, and inexpensive. This eliminates becoming a captive to a single hosting provider while still offering all the savings associated with ASP and SaaS hosting alternatives.
- Hybrid Cloud Planning and Integration Support
Progent can provide expert online support to help organizations of all sizes integrate their information networks with leading public cloud platforms including Azure and Amazon Web Services (AWS). Progent can assist your it team to plan and manage hybrid ecosystems that support Windows and Linux systems and applications in both cloud-centric solutions or in hybrid architectures that combine on-premises IT assets along with public clouds. To help you to integrate cloud services with networks, Progent offers a range of public cloud migration services that include Office 365 Exchange Online integration with on-premises Exchange deployments, Azure planning and integration consulting, Amazon Web Services cloud integration support, Amazon Web Marketing Service (WMS) development and troubleshooting, and Google Cloud Platform (GCP) planning and integration consulting. Progent has more than two decades of background providing advanced consulting expertise online, and Progent can help you complete your cloud migration initiatives on schedule and affordably.
Progent's value-priced ProSight suite of network management outsourcing services is intended to provide small and mid-size organizations with enterprise-class support and cutting-edge technology for all facets of information assurance. Managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring (ASM): Next Generation Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) solution that utilizes next generation behavior-based analysis technology to guard endpoints as well as physical and virtual servers against modern malware attacks like ransomware and email phishing, which easily evade legacy signature-based anti-virus products. ProSight ASM protects local and cloud-based resources and provides a unified platform to manage the complete threat lifecycle including protection, identification, containment, remediation, and forensics. Top features include single-click rollback with Windows VSS and real-time network-wide immunization against new attacks. Find out more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Unified Physical and Virtual Endpoint Security
Progent's ProSight Enhanced Security Protection services offer economical in-depth security for physical servers and VMs, desktops, smartphones, and Microsoft Exchange. ProSight ESP utilizes contextual security and advanced machine learning for continuously monitoring and reacting to security assaults from all attack vectors. ProSight ESP provides two-way firewall protection, penetration alarms, device management, and web filtering via leading-edge tools incorporated within one agent managed from a single control. Progent's data protection and virtualization consultants can assist you to plan and implement a ProSight ESP deployment that meets your organization's unique requirements and that allows you prove compliance with legal and industry information protection regulations. Progent will help you define and implement policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alerts that call for urgent action. Progent's consultants can also help your company to set up and test a backup and disaster recovery solution like ProSight Data Protection Services (DPS) so you can get back in business rapidly from a potentially disastrous security attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Exchange email filtering.
- ProSight DPS: Managed Backup
ProSight Data Protection Services offer small and mid-sized businesses an affordable end-to-end solution for reliable backup/disaster recovery. For a low monthly price, ProSight Data Protection Services automates and monitors your backup activities and allows rapid restoration of critical files, apps and VMs that have become lost or damaged due to hardware breakdowns, software glitches, natural disasters, human mistakes, or malicious attacks like ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware images/. Important data can be backed up on the cloud, to a local device, or mirrored to both. Progent's backup and recovery consultants can deliver world-class expertise to configure ProSight DPS to to comply with regulatory requirements like HIPPA, FIRPA, PCI and Safe Harbor and, whenever needed, can help you to recover your critical information. Find out more about ProSight DPS Managed Cloud Backup.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and inexpensive for small and mid-sized organizations to map out, track, reconfigure and troubleshoot their networking appliances like routers and switches, firewalls, and wireless controllers plus servers, printers, endpoints and other networked devices. Using state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch ensures that network diagrams are always current, captures and manages the configuration of virtually all devices connected to your network, tracks performance, and sends notices when potential issues are detected. By automating tedious management processes, ProSight WAN Watch can cut hours off common chores like network mapping, reconfiguring your network, locating devices that need important updates, or isolating performance bottlenecks. Learn more details about ProSight WAN Watch network infrastructure management services.
- ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Content Filtering
ProSight Email Guard is Progent's email security platform that incorporates the technology of top data security vendors to deliver centralized management and world-class security for all your email traffic. The powerful architecture of Email Guard integrates a Cloud Protection Layer with an on-premises gateway device to provide complete defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-based malware. ProSight Email Guard's Cloud Protection Layer serves as a first line of defense and blocks most unwanted email from reaching your network firewall. This decreases your vulnerability to external threats and conserves network bandwidth and storage. ProSight Email Guard's onsite security gateway device adds a deeper layer of inspection for incoming email. For outgoing email, the onsite security gateway offers anti-virus and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The onsite security gateway can also help Microsoft Exchange Server to track and protect internal email traffic that originates and ends inside your corporate firewall. Find out more about Progent's Email Guard spam filtering, virus defense, content filtering and data leakage prevention.
- ProSight LAN Watch: Server and Endpoint Remote Monitoring and Management
ProSight LAN Watch is Progentís server and desktop monitoring service that incorporates state-of-the-art remote monitoring and management (RMM) technology to keep your IT system operating efficiently by checking the state of critical assets that power your business network. When ProSight LAN Watch detects a problem, an alert is sent automatically to your specified IT management staff and your Progent consultant so that any potential issues can be addressed before they can disrupt productivity Find out more details about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small organization can have its critical servers and apps hosted in a secure Tier III data center on a fast virtual host set up and managed by Progent's IT support experts. With the ProSight Virtual Hosting service model, the client retains ownership of the data, the OS software, and the apps. Because the system is virtualized, it can be moved immediately to a different hardware solution without a time-consuming and difficult reinstallation process. With ProSight Virtual Hosting, your business is not tied a single hosting provider. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, maintain, retrieve and safeguard information about your IT infrastructure, processes, business apps, and services. You can quickly locate passwords or serial numbers and be alerted automatically about upcoming expirations of SSL certificates ,domains or warranties. By updating and managing your network documentation, you can save as much as 50% of time spent looking for vital information about your network. ProSight IT Asset Management includes a centralized location for storing and collaborating on all documents required for managing your network infrastructure like standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports a high level of automation for collecting and relating IT data. Whether youíre planning enhancements, performing maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the information you need as soon as you need it. Learn more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and affordable alternative for small and medium-size organizations to get an objective evaluation of the health of their IT system. Based on some of the top remote monitoring and management (RMM) tools in the industry, and supervised by Progent's certified team of information technology experts, ProSight Network Audits show you how closely the deployment of your essential network devices conform to industry best practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver instant ROI such as a more manageable Active Directory environment. Both versions also include a year of advanced remote network monitoring and management. Advantages can include lower-cost network management, improved compliance with government and industry security standards, more efficient utilization of network assets, quicker problem resolution, more dependable backup and recovery, and less downtime. Learn more about ProSight Network Audits network infrastructure review.
Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is an affordable service based on a phone interview with a Progent backup/recovery consultant. The fact-finding interview is designed to help assess your company's ability either to stop or recover rapidly following an assault by a ransomware variant like Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you personally to gather information about your existing antivirus tools and backup/recovery platform, and Progent will then produce a custom Basic Security and Best Practices Report document describing how you can follow industry best practices to build an efficient AV and backup/recovery system that aligns with your company's needs. For additional information, visit The ProSight Ransomware Preparedness Report Service.
Special Advantages of Working with Progent
As a Microsoft-certified Partner and a Microsoft Small Business Specialist, Progent is an acknowledged expert at the baseline system software and productivity programs important to most small and mid-size businesses. As a Cisco-qualified partner, Progent also offers help for an ever more sophisticated collection of network products such as PIX and ASA firewalls, routers and switches, voice-over-IP options, and wireless networking. In addition, Progent's
CISSP-Premier security consultants,
CISM-certified security professionals, CISA-qualified security audit specialists and GIAC-authorized information assurance professionals offer a business-wide perspective on system protection and can assist with complex security projects such as Security information and Event Management (SIEM) solutions to help companies meet industry standards and statutory regulations for IT data security and incident reporting.
The scope and depth of Progent's engineering staff offer a powerful set of advantages to customers wishing to maximize the business value of their IT network within a realistic budget. These advantages include:
- Best Industry Service Methodology
Progentís team of Microsoft and Cisco Premier consultants average longer than a decade of hands-on professional background, at the front lines of network support, executing a broad variety of IT tasks for an extensive array of clients. Each Progent support professional shares a proven set of personal best practices which are incorporated into shared best practices standards that Progent instills in its support staff. This means that you get not only expert technical skills, but also a consultant with field-tested approaches for repairing real-world IT problems efficiently.
Learn more concerning Progent's best practices for network consulting.
- Granular Pricing
Progent's pricing policy is to charge for online support and on-site help by the minute. As a result, you are billed only for delivered services. Progent does not demand a more expensive rate for after-hours or emergency service, and Progent does not bill for travel except for urgent calls where on-site time is less than 4 hours. Also, Progent applies no sign-up fee and asks no monthly commitment for services provided during regular business hours. Many support firms impose large minimum fees or charge in increments of a quarter hour or more. Progent's small pricing granularity does away with king-size invoices for quick solutions. Another advantage of by-the-minute pricing is that you are less inclined to allow incipient issues to fester until they grow into major problems.
Read additional information concerning Progent's value pricing for IT outsourcing.
- Full Documentation of IT Services
Progent has created a comprehensive support reporting system that records and organizes complete documentation for all delivered services. Unlike some freelance consultants or local service firms who provide scant documentation or specifics of services done, each service delivered by Progent is tracked by full documentation. Every Progent consultant has access to the service reports sent by every staff member to every client. The discipline of documenting and archiving service records allows more effective support and eliminates a slew of common problems such as when a support client is virtually held captive to a consultant who refuses to release the keys to the kingdom.
Read more details concerning Progent's documentation of IT outsourcing services.
- Knowledge Transfer
Progent practices knowledge transfer from Progent's consultants to clients. By teaching clients to resolve technical issues that are within their comfort zone, Progent is able to concentrate on delivering hard-to-find services where Progent has little competition. Small businesses who work with independent service providers or who maintain internal IT personnel benefit when Progent passes on knowledge about new technology and proven methodologies to make their networks more reliable, secure, and efficient.
Find out more details concerning Progent's knowledge transfer services.
How to Contact Progent
If your Pasadena, Texas business wants to get in touch with Progent about IT outsourcing, consulting, or tech support services, call 800-993-9400 or see Contact Progent.
Fast Remote Technical Assistance
For immediate online support, you can call Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).