Affordable Computer Help from Microsoft and Cisco premier Consultants for Businesses in Pasadena, TX
By delivering professional know-how whenever you need it, making available specialized expertise for critical business applications, providing high-value services like virtual data center hosting, billing solely for help delivered, and requiring no sign-up or retainer fees for standard services, Progent allows your company to increase the competitive value of your information system and cut support expenses. Progent understands that information system protection, dependability, and efficiency are as important to small companies as to large enterprises but that small organizations don't have the economy of scale to invest heavily in computer networks and in-house support groups. Progent's fundamental value proposition is that no IT consulting firm can match Progent's capability to deliver the network support your business requires when you require it and at prices you can afford.
For mid-size and large businesses, Progent offers co-sourcing and project management services to supplement the skills of your in-house IT support staff. Co-sourcing can save money and help meet schedules for major projects like software design and development, business continuity planning and testing, security evaluations, merging datacenters, or software migrations.
Progent can also offer the services of certified experts to help your company to plan and execute a sensible cloud strategy.
Primary Technologies Supported by Progent for Businesses in Pasadena, Texas
Progent provides the support of accredited experts for all facets of business network technology found in small and midsize companies. Products and technologies serviced by Progent include:
Support Delivery Alternatives for Pasadena, Texas Companies
Progent offers a variety of alternatives for providing small and midsize businesses and local governments with affordable IT services for troubleshooting, system architecture, hosting services, and network administration. Progent's paradigm for delivering network support is based on the Call Center operational structure familiar to larger IT organizations. Progent's Help Desk Call Center Service Mechanism promotes fast support, thorough activity documentation, dependable follow-up, and tight cost control for an array of IT service delivery options that include remote repairs, onsite help, top-level consulting, plus server and application hosting.
Progent's Fixed-price Managed Services for Remote Network Monitoring and Management
- Online Service
Progentís Technical Response Center (TRC) offers emergency and scheduled online service for Microsoft Windows, Linux, Apple OS X, and Cisco-based systems in the United States and worldwide. Progent's certified service professionals can assist customers to troubleshoot and repair hardware and software problems without the expense or time loss of in-person support calls. The background of Progent's network engineers makes it possible to handle the majority of network problems rapidly. For complex issues, Progent's depth of expertise makes it possible to escalate support calls to world-class subject matter experts. Progent provides a convenient, web-based registration process for first-time customers to accommodate emergency situations and Progent charges by the minute with zero startup fees or time minimums, so you are invoiced only for the help you receive. Specialists available online include Cisco-premier CCIE network engineers, Microsoft-Certified MCSE consultants, and CISA-certified security engineers. Learn additional information concerning Progent's remote network troubleshooting services.
- On-site Service
Progent provides onsite technical assistance for registered customers in larger cities in the U.S. Progent's on-site support technicians can operate in tandem with Progent's online support engineers to deliver small and midsize companies the best of both worlds: on-premises service technicians when you need them as well as the remote help of Progent's seasoned staff of network consultants, security specialists, and business application developers. The wait time for on-site support visits is usually under one business day. There is no start-up or retainer fee for becoming a Progent client for onsite service. Find out more about why to sign up for Progent's onsite network support services.
- Help Desk
Progent's Standard Help Desk Services offer smaller organizations an end-to-end solution that manages all facets of remote desktop support from service requests through ticketing, remote desktop control, progress tracking, problem solving, and management reports. Progent offers help desk services at a substantial discount off Progent's normal Level 1 desktop support rates, and Progent offers the additional option of rapid as-needed escalation to Level 2 and Level 3 experts to handle the most issues. For details, refer to Help Desk Services.
- IT Consulting Services
Progent offers small and midsize businesses affordable availability of world-class consultants who can deliver help with vital products and technologies such as
- Windows Server 2019 migration services, Windows 2016 Hyper-V hybrid cloud solutions, Microsoft Windows Server expertise, Cisco network architecture, network protection engineering, high availability network design, server virtualization solutions, plus configuration, customization and training for small business applications such as accounting, ERP, reporting, sales automation, and productivity software. Progent can help with one-time projects including office moves and major system migrations, extended initiatives like business information application programming and customization, relational database software development and DBA services, and web design, continuing support including System Center 2012 Operations Manager (SCOM 2012) support and Operations Manager 2016 consulting services for IT infrastructure monitoring and system administration, or urgent response such as data restoration and virus removal.
- Application Server Hosting
Progent offers hosting for mission-critical business applications like Exchange Server and SQL Server to provide small businesses with greater degrees of dependability, security, and performance than is possible using the type of on-site data center that is realistically affordable for most small businesses. Since Progent uses the same data centers that support the equipment of some of the world's biggest information technology organizations, Progent can save you the investment in creating and managing the infrastructure required for world-class cooling, power backup, and redundant Internet connectivity. For hosted application servers, Progent can also ensure that patches and service packs remain current, protection and performance is constantly tracked, and systems are regularly backed up and ready for complete and prompt restoration. Find out additional information about Progent's hosting for Exchange Server and other critical applications.
- Private Cloud Hosting Services
Progent's Private Cloud hosting offers comprehensive hosting services for the entirety of a small or midsize company's servers in a setting that not only provides the top degree of fault-tolerance and extensibility but that is in addition simple for clients to migrate to another support provider or to bring internally whenever your circumstance warrants it. Progent's Private Cloud hosting service is built around mature virtualization techniques that allow companies with multi-vendor networks to benefit significantly on the expense of hardware, system support, and network administration while getting enterprise-class dependability and an unprecedented degree of vendor independence. Unlike ordinary SaaS hosting offerings, Progent's Private Cloud Hosting covers all server-based applications in one centrally administered service, can support the mixed- platform and non- standardized networks common with smaller companies, and retains ownership of the software in the customer's possession so that migrating to a new virtual system is quick, reliable, and affordable. This eliminates becoming a captive to a specific hosting provider while still providing all the cost savings associated with ASP and SaaS hosting alternatives.
- Hybrid Cloud Integration Support
Progent can provide advanced online consulting to help businesses of any size connect their IT infrastructure with popular public cloud platforms including Microsoft Azure and Amazon Web Services (AWS). Progent can help your it team to design and manage cost-effective environments that can include Windows and Linux systems and applications in both cloud-based solutions or in hybrid network models that seamlessly combine local resources as well as public clouds. To help you to integrate cloud services with physical datacenters, Progent can provide a variety of cloud migration services that include Office 365 Exchange Online integration solutions with on-premises Exchange deployments, Azure planning and integration consulting, Amazon AWS cloud integration, and Amazon Web Marketing Service programming and troubleshooting. Progent has more than 15 years of experience providing high-level consulting services remotely, and Progent can make sure you complete your cloud migration projects quickly and within your budget.
Progent's low-cost ProSight portfolio of outsourced network management services is designed to provide small and mid-size businesses with enterprise-class support and cutting-edge technology for all aspects of information assurance. Managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring (ASM): Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint protection (EPP) solution that incorporates cutting edge behavior-based machine learning technology to defend endpoint devices as well as servers and VMs against new malware attacks like ransomware and file-less exploits, which routinely evade traditional signature-matching anti-virus tools. ProSight Active Security Monitoring safeguards local and cloud-based resources and offers a unified platform to address the complete malware attack lifecycle including blocking, infiltration detection, containment, cleanup, and post-attack forensics. Top features include one-click rollback using Windows VSS and automatic system-wide immunization against newly discovered attacks. Learn more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Unified Endpoint Protection
Progent's ProSight Enhanced Security Protection managed services offer affordable multi-layer security for physical servers and virtual machines, desktops, mobile devices, and Microsoft Exchange. ProSight ESP uses contextual security and modern behavior analysis for continuously monitoring and responding to security threats from all attack vectors. ProSight ESP provides two-way firewall protection, penetration alarms, device management, and web filtering through leading-edge tools incorporated within a single agent managed from a single control. Progent's data protection and virtualization consultants can help you to design and implement a ProSight ESP environment that meets your organization's specific requirements and that allows you demonstrate compliance with legal and industry information security regulations. Progent will assist you define and configure policies that ProSight ESP will enforce, and Progent will monitor your network and react to alarms that require immediate action. Progent's consultants can also help you to set up and verify a backup and disaster recovery system like ProSight Data Protection Services so you can recover rapidly from a potentially disastrous cyber attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Exchange email filtering.
- ProSight DPS: Managed Backup and Recovery
ProSight Data Protection Services offer small and mid-sized businesses an affordable end-to-end service for reliable backup/disaster recovery. For a low monthly price, ProSight Data Protection Services automates and monitors your backup processes and allows rapid recovery of vital data, applications and VMs that have become unavailable or corrupted as a result of component failures, software glitches, natural disasters, human mistakes, or malicious attacks like ransomware. ProSight DPS can help you back up, recover and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware images/. Critical data can be backed up on the cloud, to a local storage device, or mirrored to both. Progent's BDR consultants can deliver advanced support to configure ProSight DPS to be compliant with government and industry regulatory standards like HIPPA, FINRA, PCI and Safe Harbor and, whenever necessary, can assist you to recover your critical information. Read more about ProSight DPS Managed Backup and Recovery.
- ProSight WAN Watch: Infrastructure Management
ProSight WAN Watch is an infrastructure management service that makes it simple and inexpensive for small and mid-sized organizations to map, track, optimize and debug their networking appliances like switches, firewalls, and wireless controllers plus servers, endpoints and other networked devices. Incorporating state-of-the-art Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that network diagrams are kept current, captures and displays the configuration information of almost all devices connected to your network, tracks performance, and generates alerts when issues are discovered. By automating complex management activities, ProSight WAN Watch can cut hours off ordinary chores like network mapping, reconfiguring your network, locating devices that need critical software patches, or resolving performance problems. Learn more about ProSight WAN Watch network infrastructure monitoring and management services.
- ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Content Filtering
ProSight Email Guard is Progent's email security platform that uses the services and infrastructure of top data security vendors to provide web-based management and world-class protection for your email traffic. The hybrid structure of Email Guard managed service combines cloud-based filtering with an on-premises gateway appliance to offer complete protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. ProSight Email Guard's cloud filter serves as a preliminary barricade and keeps the vast majority of threats from reaching your security perimeter. This reduces your vulnerability to inbound attacks and saves system bandwidth and storage space. ProSight Email Guard's on-premises gateway appliance adds a deeper layer of inspection for inbound email. For outgoing email, the local security gateway offers anti-virus and anti-spam filtering, protection against data leaks, and email encryption. The onsite security gateway can also help Microsoft Exchange Server to monitor and protect internal email that stays inside your security perimeter. Learn more about Progent's Email Guard spam filtering, virus blocking, content filtering and data leakage protection.
- ProSight LAN Watch: Server and Desktop Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring service that incorporates advanced remote monitoring and management techniques to help keep your network operating efficiently by checking the state of critical computers that drive your information system. When ProSight LAN Watch uncovers an issue, an alert is transmitted immediately to your specified IT management staff and your Progent consultant so that all potential problems can be addressed before they can impact your network Learn more details about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small business can have its critical servers and applications hosted in a protected Tier III data center on a high-performance virtual machine host configured and maintained by Progent's IT support professionals. With Progent's ProSight Virtual Hosting model, the client retains ownership of the data, the operating system platforms, and the apps. Since the system is virtualized, it can be ported immediately to a different hardware solution without a time-consuming and technically risky reinstallation procedure. With ProSight Virtual Hosting, your business is not locked into one hosting service. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, maintain, find and protect information related to your network infrastructure, processes, applications, and services. You can instantly find passwords or IP addresses and be alerted automatically about upcoming expirations of SSL certificates or warranties. By updating and managing your IT infrastructure documentation, you can eliminate up to 50% of time wasted trying to find critical information about your IT network. ProSight IT Asset Management features a common location for holding and collaborating on all documents related to managing your network infrastructure such as standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also offers advanced automation for collecting and relating IT data. Whether youíre planning enhancements, performing maintenance, or responding to an emergency, ProSight IT Asset Management delivers the knowledge you require when you need it. Learn more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and low-cost alternative for small and medium-size organizations to obtain an unbiased evaluation of the health of their information system. Based on a selection of the leading remote monitoring and management platforms in the industry, and supervised by Progent's world-class team of IT experts, ProSight Network Audits show you how closely the deployment of your core infrastructure devices conform to leading practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver instant ROI such as a more manageable Active Directory (AD) system. Both also include a year of state-of-the-art remote network monitoring and management. Benefits can include simpler network management, improved compliance with data security requirements, more efficient utilization of network resources, faster problem resolution, more dependable backup and recovery, and less downtime. See more about Progent's ProSight Network Audits network infrastructure review.
The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is a low-cost service based on a phone discussion with a Progent backup/recovery consultant. The fact-finding interview is designed to help assess your organization's ability either to stop or recover quickly following an attack by a ransomware variant like Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you directly to gather information about your current antivirus tools and backup/recovery platform, and Progent will then produce a written Basic Security and Best Practices Report describing how you can apply industry best practices to deploy an efficient AV and backup environment that meets your company's requirements. For additional information, visit Progent's ProSight Ransomware Preparedness Report Service.
Special Benefits of Working with Progent
As a Microsoft-certified Partner and Small Business Specialist, Progent is an acknowledged expert at the baseline network software and productivity applications used by most small and mid-size businesses. As a Cisco-qualified partner, Progent also offers help for an increasingly sophisticated collection of network technologies such as PIX and ASA firewalls, routers and switches, VoIP solutions, and wireless access. Furthermore, Progent's
CISSP-Premier security experts,
CISM-certified security professionals, CISA-authorized security audit specialists and GIAC-authorized information assurance experts can provide a business-wide view of network protection and can help with complex security programs such as Security information and Event Management (SIEM) solutions to help companies comply with business guidelines and statutory requirements for IT information protection and incident reporting.
The breadth and depth of Progent's engineering staff offer a unique array of benefits to clients wishing to maximize the productivity of their information network within an affordable budget. These benefits include:
- Best Methodology
Progentís staff of Microsoft and Cisco Premier experts average more than a decade of hands-on professional background, in the trenches of IT support, executing a broad range of IT projects for an extensive array of businesses. Every Progent support professional shares a refined set of personal best practices which are incorporated into company-wide best practices training that Progent teaches its consulting personnel. This means that you get not only world-class technical help, but also a consultant with field-tested methods for fixing real-world IT problems quickly.
Learn additional information concerning Progent's best practices for network consulting.
- Value Pricing
Progent's pricing policy is to bill for phone support and in-person help per minute. Consequently, you are charged only for delivered support. Progent does not impose a more expensive rate for after-hours or urgent service, and Progent does not bill for travel time except for urgent calls where on-site time is less than 4 hours. Also, Progent applies no startup fee and asks no monthly commitment for services provided during normal working hours. Many support organizations demand substantial minimum payments or charge in increments of a quarter hour or longer. Progent's small billing granularity does away with big bills for fast repairs. An additional advantage of granular pricing is that customers are less tempted to allow simple issues to fester until they grow into big problems.
Learn more details about Progent's value pricing for IT outsourcing.
- Full Reporting of Network Services
Progent has developed a comprehensive service reporting system that records and formats complete documentation for all delivered services. Unlike many freelance consultants or local support firms who provide scant documentation or details of tasks performed, each service delivered by Progent is tracked by comprehensive documentation. Every Progent staff member has access to the service documentation sent by each consultant to each client. The practice of documenting and archiving support activity results in more efficient support and avoids a variety of common problems such as when a service customer is virtually held captive to a consultant who refuses to release the keys to the kingdom.
Find out more details about Progent's documentation of IT outsourcing services.
- Information Transfer
Progent is committed to information transfer from Progent's support experts to customers. By educating clients to resolve technical issues that are within their comfort zone, Progent can focus on delivering high-value skills where Progent has little competition. Small companies who utilize independent service providers or who maintain in-house IT staffs benefit when Progent transfers knowledge about new technology and proven methodologies to make their networks more robust, secure, and productive.
Read additional information concerning Progent's knowledge transfer services.
Get in Touch with Progent
In case your Pasadena, Texas company wants to contact Progent to ask about network outsourcing, consulting, or tech support services, phone 800-993-9400 or refer to Contact Progent.
Fast Online Technical Help
For immediate online help, you can call Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).