For small businesses located in Pasadena or anywhere in the state of California, Progent provides help for networks based on UNIX, Linux, Sun Solaris, or macOS and OS X or for networks that include a combination of UNIX-family systems and Microsoft platforms. Progent has provided online troubleshooting to businesses in every state in the United States. (See Progent's customer testimonials). Progent also can furnish the expertise of Cisco CCIE engineers for challenging connectivity problems, as well as the assistance of CISSP and CISM-certified security consultants to help with advanced security architecture and business continuity preparedness.
Progent's online support engineers offer excellent leverage because they are equipped with the real-world experience and the advanced technology to solve most network problems quickly. Efficient support reduces immediate expenses since service calls accumulate a smaller number of billable consulting minutes. Remote support also avoids the expense of dispatching a consultant to your location. Your organization benefits additionally in indirect costs by reducing or avoiding system outages and associated losses stemming from business disruption, disgruntled clients, unproductive employees, and distracted management.
Progent's pricing policy for online support is designed to get the most out of your IT service investment. Progent charges on a per-minute basis for telephone-based consulting, so you are billed just for the services that you actually get. In contrast to many online support organizations, Progent requires no startup fee or minimum fees. Progent's per-minute billing unit and clean model for pricing save you from situations where fast fixes manage to turn into big invoices. Progent's skill at dealing with problems quickly translates into your company saving cash.
Progent's Online Technical Support Tools
Through years of experience, Progent has developed an array of optimized tools and proven methodologies that promote the highest degree of efficiency for online technical support and troubleshooting for small business information systems. Progent offers protected VPN support for gateways from multiple leading vendors including Microsoft, Cisco, Juniper Networks, Sonicwall and Checkpoint. Protected VPN technology enables the experts of Progent's remote service group to link to your company's environment remotely without violating system security.
Progent's proprietary service reporting system keeps thorough histories of all support that Progent's clients have received. Progent's staff consultants have the benefit of the details of all help provided to every Progent client by every Progent consultant. This history of trouble tickets and resolutions is structured as a conveniently searchable proprietary database that enables Progent's remote technical experts to communicate their knowledge company-wide to make sure that the effectiveness of Progent's support grows daily. Progent's advanced accreditations and close associations with major vendors including Cisco and Microsoft make available other vast technical databases and allow quick access to vendors' internal engineering staff with the result that Progent's remote service experts can come up with optimal resolutions quickly.
Start Receiving Online UNIX, Linux, Solaris, or Apple macOS and OS X Computer Support from Progent
To access Progent's remote services in Pasadena or anywhere in California or to find out more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have a critical need for network help, go to Immediate Urgent Support.
Online Network Support Services Provided by Progent
Progent's online support engineers have certified skills in an extensive set of disciplines. This broad range of IT skills enables Progent's engineers to tackle almost any problem that may crop up in a small business network. Credentials held by Progent support experts in UNIX-family platforms include Certified Network Administrator for Solaris, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician, Apple Certified System Administrator, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco credentials earned by Progent technical support consultants include Cisco CCIE in Routing and Switching and Voice, plus Cisco Certified CCNP, Network Associate, Security Professional, Voice Professional (CCVP), and Design Professional.
To provide assistance to customers with mixed-operating system networks, Progent also provides access to engineers with advanced Microsoft certifications including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Application Developer (MCAD). Progent's security experts include Certified Information Security Manager consultants, CISSP-certified cybersecurity specialists, and Information System Security Architecture Professional (ISSAP) consultants.
Phone-based support services Offered by Progent to customers in Pasadena and anywhere in the state of California include:
Additional Consulting Services Available from Progent
UNIX, Linux, Solaris, and Apple macOS and OS X Support Services
Progent's UNIX, Linux, Sun Solaris, and Apple macOS and OS X phone-based consulting services cover a broad range of information technology such as network architecture, email solutions, network and operational security, UNIX and Microsoft Windows coexistence, virtual server products for server consolidation and simplified management, and transitioning from older systems to current Microsoft Windows or Linux-powered solutions. Progent's team-oriented approach to resolving technical issues enables quick escalation, when required, to engineers with task-relevant expertise to handle challenging scenarios. This expedites repair of urgent problems, reduces lost productivity, and cuts service costs.
Progent's UNIX/Linux support engineers can offer urgent remote help for resolving anomalies within UNIX/Linux systems powered by leading versions of UNIX such as:
Major Linux variants for which Progent can provide expertise include:
- Apple macOS and OS X
- Sun Solaris
- IBM AIX Open UNIX
- HP-UX (Hewlett Packard UNIX)
- Berkeley UNIX (BSD)
- SCO UNIX
- Silicon Graphics IRIX (SGI/IRIX)
- RedHat Linux
- Debian GNU/Linux
- Slackware Linux
Talk to a Cisco Certified Internetwork Expert for High-level Infrastructure Problem Solving
The Cisco Certified Internetwork Expert certification is the highest accreditation for networking professionals, and validates a consultant's technical skills at the master level. Cisco qualified CCIEs can resolve even the most intractable challenges associated with network infrastructure planning, installation, management, security, and problem solving. CCIEs operate with the highest priority with Cisco's in-house engineers in analyzing problems with IOS Software network administration tools and coming up with workarounds or identifying software patches. CCIEs provide excellent cost-effectiveness since their deep experience enables them to find solutions for even the most intractable problems rapidly. In typical instances, less seasoned consultants can struggle for many hours or even days with identical problems that a Cisco CCIE can resolve in minutes.
Few consulting organizations make Cisco-qualified CCIEs accessible to help small and medium sized businesses. Progent can provide quick telephone contact with a Cisco-qualified CCIE so your company can receive urgent assistance for severe network infrastructure problems that are impacting business efficiency but are not within the scope of your regular IT support group or consultant. Progent's Cisco CCIE support experts can connect to your environment by means of state-of-the-art remote troubleshooting tools to provide quick, secure, and affordable analysis and repair.
Progent's Cisco CCIEs can provide expertise in the complete line of Cisco's popular family of networking products including PIX 500 Series Firewalls and ASA 5500 Series Firewalls, Catalyst FWSM modules, secure high-speed and integrated services routers, wireless access points, Meraki cloud-managed access points, VoIP phones and systems, Catalyst switches, plus Virtual Private Network (VPN) products.
Authorized Microsoft Windows Expertise
Progent's Microsoft-premier online service professionals can provide computer system repair and consulting support for all Microsoft server products. Progent is a Microsoft Certified Partner and can provide your company the expertise of support professionals who can help your company with a wide range of technology support services including
Windows Server 2012 R2 integration,
Windows Server 2008 R2 installation,
MS Exchange 2016 planning and deployment, Microsoft Exchange Server 2013 integration,
Microsoft Exchange 2010 maintenance,
SharePoint Server 2016 migration consulting services,
SharePoint Server 2013 development,
Skype for Business Server migration consulting, Lync Server integration and Microsoft Communications Server troubleshooting, Microsoft Forefront TMG administration and ISA Server 2006 maintenance, Microsoft SQL Server 2017 expertise, SQL Server 2016 integration and development, and Microsoft SQL Server 2014 support,
Systems Center Operations Manager (SCOM) system monitoring and reporting,
Project Server planning,
SBS Server support, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent in addition can deliver a broad array of remote PC desktop support and troubleshooting services such as Microsoft Windows 7 integration, preparing for to 64-bit desktop applications, configuring Microsoft Office 2010, and streamlining desktop configuration.
CISSP and ISSAP Certified Network Security Consultants
Progent's qualified CISM and CISSP network security engineers can provide a variety of system protection services that can enhance the immunity of your UNIX, Linux, Sun Solaris, Apple Mac or Windows network against attacks or assist your business to recover rapidly following a damaging penetration. Security support services available from Progent cover thorough security audits using utilities such as GFI LANguard Network Security Scanner, EEYE Vulnerability Scanner, and software from Solar Winds tools and Netcat; quick cleanup after virus and worm attacks; installing firewalls; building safe techniques for off-site and mobile communication; securing your email infrastructure from viruses, spam and DHA attacks; and initiating 24x7 proactive monitoring.
- Hybrid Cloud Solutions
Progent can provide expert remote consulting services to help businesses of any size integrate their networks with popular public clouds such as Azure and Amazon Web Services (AWS). Progent can help your it team to plan and manage hybrid environments that support Windows and Linux operating systems and apps in both cloud-centric systems or in hybrid topologies that combine on-premises resources as well as public cloud services. To help you to integrate public cloud services with physical datacenters, Progent can provide a variety of cloud integration support services such as Office 365 integration with on-premises installations of Exchange, Azure enterprise hybrid cloud integration, Amazon Web Services (AWS) hybrid cloud integration, and Amazon Web Marketing Service (WMS) development and debugging. Progent has more than 15 years of background providing high-level consulting support online, and Progent can help you successfully carry out your cloud migration projects on schedule and within your budget.
Progent offers the skills of seasoned online consulting experts for contract IT projects that small businesses often request. Billing rates for longer-term consulting projects are determined based on the level of expertise of the engineers assigned. Progent's experience with these important areas of information technology enables customers to complete critical initiatives within budget and on schedule. Progent's special online engineering solutions include:
How Your Pasadena Business Can Contact Progent's Online Service Experts
Help Desk Support
Progent's Help Desk service options for small and midsize companies with environments that incorporate UNIX, Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft products include comprehensive Help Desk outsourcing, Virtual Help Desk support services, and Help Desk consulting. Progent's Call Center outsourcing support services are designed for small companies who don't have the resources to build and maintain an in-house Help Desk Call Center but who want quick communication with a dependable Help Desk with professional telephone support as well as the available expertise to escalate complex tasks to advanced engineers.
Progentís Virtual Help Desk Call Center is intended for larger businesses and operates as a transparent addition to your current Help Desk staff. Progent's Virtual Call Center can serve as an escalation resource to resolve the most difficult technical challenges, or be ready in those situations when your ordinary support engineers are too busy.
Progent's Help Desk Call Center consulting support can support you in creating an effective new Call Center or revamping your existing one, evaluating or customizing Help Desk software products to address the unique requirements of your corporation, or adding occasional online staff to work with your internal Call Center team during high-demand situations like software transitions, major updates, or rolling out new applications.
Progent's Help Desk staff of seasoned information technology professionals gives your computer users in Pasadena or anywhere in the state of California quick communication with a dependable technical support group with years of experience providing phone help and remote repair service for computer environments based on UNIX, Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft technology. Progent's concentration is to give the Help Desk Call Center recognition as a key contributor to company success, and Progent's policy is to solve rather than merely track technical issues.
Applications Support: Training, Development, and Troubleshooting
Progent's Applications Experts staff can supply phone-based professional engineering support and training in key business application fields that include ERP, MRP, custom financial systems, and Customer Relationship Management (CRM). Progent also can provide consulting, programming, and training for Microsoft business applications such as CRM, MS Project, Word, and MS Office Excel. To read additional information concerning Progent's consulting, customization, and training offerings for UNIX, Linux, Sun Solaris, Apple macOS and OS X, or Microsoft applications, go to Progent's Applications Experts Group.
Progent's Mac experts can promote the artistic components of Apple Mac systems by offering remote consulting services and training in graphics, sound, and video. Progent's support professionals offer assistance in a variety of Apple Mac applications such as Photoshop, Illustrator, InDesign, QuarkXPress, Apple Logic, Apple Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's Mac specialists can also assist you with common jobs like capturing or digitizing audio or video or integrating an audio/video post production facility.
Remote Network Monitoring Support
Progent can provide companies in Pasadena, or anywhere in the state of California, online network and server monitoring services centered around Microsoft Operations Manager network monitoring and reporting, adapted by Progent to fit your business so your IT support is proactive rather than reactive. By anticipating looming issues before they cause full-scale emergencies, remote monitoring can avoid disruptive and costly network crises. Progent can also assist with network monitoring utilities such as Nagios and MRTG to diagnose UNIX, Linux, Solaris, or macOS and OS X environments, Windows environments, or networks powered by multiple operating systems.
To contact Progent about emergency remote support with UNIX, Linux, Sun Solaris, or macOS and OS X networks, visit Progent's Nationwide Remote Help, telephone 1-800-993-9400, or visit Contact Progent.
Los Angeles Metro Contact Information:
Progent offers consulting services and onsite technical support throughout the Los Angeles Metro Area including Orange County.
Progent locations in the Los Angeles Metro Area
||3333 Michelson Drive
|Sales Phone: 657-999-1717
Link: Anaheim Network Support Services
||468 N Camden Dr
Beverly Hills, 90210
|Sales Phone: 424-354-0123
Link: Beverly Hills Network Support Services
||2102 Business Center Dr
|Sales Phone: 949-447-5557
Link: Irvine Network Support Services
||3780 Kilroy Airport Way
Long Beach, 90806
|Sales Phone: 562-314-4498
Link: Long Beach Network Support Services
||355 S Grand Ave
Los Angeles, 90071
|Sales Phone: 213-784-4494
Link: Los Angeles Network Support Services
||1500 Rosecrans Ave
Manhattan Beach, 90266
|Sales Phone: 310-421-4766
Link: Manhattan Beach Network Support Services
||27201 Puerta Real
Mission Viejo, 92691
|Sales Phone: 949-429-4589
Link: Mission Viejo Network Support Services
||Ontario Airport Center
337 N. Vineyard Avenue
|Sales Phone: 909-687-2199
Link: Ontario Network Support Services
||1055 E Colorado Blvd
|Sales Phone: 626-243-2233
Link: Pasadena Network Support Services
||2425 Olympic Blvd
Santa Monica, 90404
|Sales Phone: 424-299-8822
Link: Santa Monica Network Support Services
||15260 Ventura Blvd
Sherman Oaks, 91403
|Sales Phone: 818-666-3781
Link: Sherman Oaks Network Support Services