For small companies in Pasadena or anywhere in the state of California, Progent provides support for networks powered by UNIX or Linux or for environments that include a combination of UNIX and Windows technology. Progent has provided online troubleshooting to businesses in all 50 states in the United States. (See Progent's client recommendations). In addition, Progent can furnish the consultation Cisco CCIE-certified network specialists for complex infrastructure problems, as well as the assistance of CISSP-certified security consultants to handle high-level security design and business continuity planning.
Progent's remote support services represent exceptional leverage due to the fact that they have the practical experience and the advanced tools to solve the majority of network problems quickly. Efficient support reduces direct expenses because service calls accumulate fewer billable consulting minutes. Online support also eliminates the expense of sending an engineer to your site. Your company benefits even more in indirect expenses by reducing or eliminating network outages and related costs due to business discontinuity, disgruntled customers and vendors, idle workers, and distracted management.
Progent's pricing model for online support is structured to get the most out of your network support dollar. Progent bills by the minute for phone consulting, so you are invoiced only for the services that you receive. In contrast to many online service organizations, Progent imposes no service activation surcharge or minimum job duration. Progent's one-minute granularity and clean model for pricing eliminate situations where quick fixes somehow end up as large tabs. Progent's skill at disposing of problems quickly translates into your business conserving money.
Progent's Online Service Tools
Over the years, Progent has fine tuned a set of optimized tools and field-proven methodologies that allow the maximum level of effectiveness for remote technical support and troubleshooting for small company information systems. Progent offers protected VPN support for VPN gateways from a variety of popular companies including Microsoft, Cisco, Juniper, Sonicwall and Watchguard. Protected VPN technology enables the staff of Progent's remote service group to communicate with your environment without violating network security.
Progent's advanced customer support database system keeps thorough documentation for the support that Progent's clients have received. Progent's team engineers have access to the records of services delivered to each client by every Progent engineer. This archive of problems and solutions is organized as a readily exploitable support database that enables Progent's online support professionals to communicate their experiences company-wide to make sure that the quality of Progent's support grows daily. Progent's advanced accreditations and close associations with key technology companies such as Cisco and Microsoft permit access to additional vast technical databases and allow quick access to vendors' in-house support staff with the result that Progent's remote service specialists can determine the most efficient solutions quickly.
Get Remote UNIX/Linux, Solaris, or Apple macOS and OS X Technical Assistance from Progent
To access Progent's remote support in Pasadena or anywhere in California or to find out additional information about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for IT help, go to Immediate Emergency Support.
Phone-based Support Services Provided by Progent
Progent's online support engineers have advanced credentials in an extensive array of technologies. This breadth of technical skills enables Progent's engineers to handle virtually any emergency that may occur in a small or midsize business information system. Certificates awarded to Progent consultants in UNIX/Linux platforms include Sun Certified Network Administrator, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician (RHCT), Apple Certified System Administrator, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco certifications earned by Progent service consultants include Cisco CCIE in Routing/Switching and Security, plus Cisco Certified Network Professional (CCNP), Network Associate, Security Professional, Voice Professional, and Design Associate.
To support customers with multi-operating system networks, Progent also offers the services of engineers who have high-level Microsoft credentials such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security experts include Certified Information Security Manager (CISM) Engineers, CISSP-certified cybersecurity experts, and CISSP-ISSAP engineers.
Online support available from Progent to companies in Pasadena and throughout the state of California include:
Special Consulting Programs Available from Progent
UNIX/Linux, Solaris, and Apple macOS and OS X Support Services
Progent's UNIX, Linux, Sun Solaris, and macOS and OS X remote support services cover a broad spectrum of computer technology including network infrastructure, messaging solutions, system and operational security, UNIX/Linux and Windows integration, VMware technologies for server economization and simplified administration, and migration from older systems to current MS Windows or Linux-based environments. Progent's team-oriented approach to solving technical problems promotes fast escalation, when required, to consultants with task-relevant experience to handle complex scenarios. This accelerates repair of urgent problems, reduces lost productivity, and cuts support expense.
Progent's UNIX/Linux support engineers can provide emergency phone-based assistance for diagnosing anomalies affecting UNIX, Linux, or Solaris networks powered by leading versions of UNIX such as:
Major Linux platforms for which Progent can provide expert support include:
- macOS and OS X
- Sun Solaris
- IBM AIX
- Berkeley UNIX (BSD)
- RedHat Linux
- SUSE Linux
- Debian GNU/Linux
- Slackware Linux
Talk to a Cisco Certified Internetwork Expert (CCIE) for High-level Infrastructure Problem Solving
The Cisco Certified Internetwork Expert (CCIE) certification is the top accreditation for networking professionals, and validates a person's technical knowledge at the expert level. Cisco CCIEs know how to resolve the most intractable issues occurring in network design, integration, administration, security, and problem solving. CCIEs can cooperate with the highest priority with Cisco's internal support staff in analyzing anomalies with IOS Software network management utilities and coming up with alternate approaches or identifying program updates. CCIEs provide excellent cost-effectiveness because their deep expertise allows them to solve even the most difficult problems quickly. In many instances, less experienced service providers can struggle for many hours or even days with the same tasks that a Cisco-qualified CCIE can resolve in minutes.
Few service providers make Cisco-qualified CCIEs accessible to help small and medium sized businesses. Progent offers quick telephone access to a CCIE so your company can receive urgent support for complex network problems that are lowering worker productivity but are beyond the scope of your regular computer maintenance resources. Progent's Cisco-qualified CCIE consultants can interface to your computer system by means of state-of-the-art remote support tools to provide fast, safe, and economical diagnosis and remediation.
Progent's CCIEs offer expertise in the complete line of Cisco's popular family of infrastructure products such as PIX 500 Firewalls and ASA Series Firewalls, the Catalyst Firewall Services Modules, protected high-speed and IS routers, Aironet wireless access points, Meraki cloud-managed APs, wired and wireless Voice phones and systems, Catalyst Series switches, plus Virtual Private Network technology.
Certified Microsoft Windows Experts
Progent's Microsoft-certified online service experts can provide computer system repair and consulting assistance for all Microsoft server products. Progent is a Microsoft Certified Partner and can offer your company the expertise of consulting engineers who can assist you with a broad variety of platform support services such as
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 installation,
Microsoft Exchange 2019 Server planning and configuration,
Microsoft Exchange 2016 Server migration, Microsoft Exchange 2013 configuration,
Exchange Server 2010 maintenance,
SharePoint 2016 migration and hybrid deployment consulting,
SharePoint Server 2019 planning and deployment,
Skype for Business Server planning and deployment consulting, Microsoft Lync Server 2013 management and Office Communications Server troubleshooting, Forefront Threat Management Gateway administration and ISA Server 2006 migration, Microsoft SQL Server 2017 expertise, Microsoft SQL Server 2016 migration and development, and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) network monitoring and reporting,
Project Server and Server Online planning,
Small Business Server consulting, and
Windows Essentials cloud integration.
Progent also can deliver a broad array of remote desktop support including Windows 7 migration help, upgrading to 64-bit desktop applications, integrating Office 2010, and streamlining Business Desktop Deployment.
CISSP and ISSAP Certified System Security Professionals
Progent's certified CISSP, ISSAP, and CISM network security consultants can provide a range of system protection solutions to enhance the immunity of your UNIX/Linux, Sun Solaris, Mac or Microsoft Windows environment against internal or external threats or help you to clean up rapidly following a damaging breach. Security consulting services available from Progent cover thorough network security analysis utilizing utilities such as GFI LANguard Network Security Scanner, NMAP Port Scanner, and products from Solar Winds tools and Nikto; quick recuperation from virus and worm attacks; installing firewalls; building safe mechanisms for remote and mobile connectivity; protecting your messaging system from spam and directory harvest attacks; and managing 24x7 network monitoring.
- Hybrid Cloud Integration
Progent can provide advanced online consulting to help companies of all sizes connect their IT infrastructure with leading public clouds such as Microsoft Azure and Amazon AWS. Progent can assist you to design and administer hybrid ecosystems that can include Windows and Linux systems and apps in either cloud-only solutions or in hybrid architectures that combine local resources as well as cloud services. To help you to integrate cloud services with physical datacenters, Progent offers a range of public cloud integration support services that include Office 365 integration with on-premises installations of Exchange, Microsoft Azure hybrid cloud solutions, Amazon Web Services (AWS) hybrid cloud integration support, and Amazon Web Marketing Service (WMS) development and troubleshooting. Progent has over 15 years of background providing advanced consulting expertise remotely, and Progent can make sure you successfully carry out your cloud integration initiatives quickly and within your budget.
Progent offers the services of seasoned online consulting professionals for special projects that small businesses frequently need. Billing charges for ongoing development or consulting projects are set according to the level of expertise of the consultants assigned. Progent's experience with these important fields of computer technology allows customers to execute major initiatives within budget and on time. Progent's project-based online consulting solutions include:
How Your Pasadena Business Can Contact Progent's Online Service Experts
Call Center Support
Progent's Help Desk Call Center service offerings for small and midsize companies with environments based on UNIX, Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft platforms include comprehensive Call Center outsourcing, Virtual Helpdesk services, and Helpdesk process consulting. Progent's Standard Call Center services are a convenient solution for small businesses who don't have the money or time to build and maintain an internal Call Center but who require quick access to a reliable Call Center with proficient phone support plus the available expertise to escalate complex problems to advanced consultants.
Progentís Help Desk sharing services allow your IT organization to share responsibilities for Help Desk services transparently between your in-house IT team and Progent's nationwide pool of veteran desktop support technicians and subject matter experts. Progentís Co-managed Help Desk service is a collaborative support solution built around the leading professional services automation platform for handling service requests, ticket lifecycle, accountability, progress tracking, and metrics.
Progent's Help Desk Call Center consulting services can aid you in establishing an efficient new Help Desk Call Center or revamping your existing one, evaluating or customizing Help Desk Call Center application software to handle the unique requirements of your business, or providing temporary online staff to supplement your internal Call Center resources to deal with unusually busy scenarios like software migrations, mass upgrades, or installing brand new applications.
Progent's Call Center staff of seasoned network experts gives your clients in Pasadena or anywhere in the state of California fast assistance from a large technical support group with extensive experience delivering phone help and online repair service for IT systems that incorporate UNIX, Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft products. Progent's focus is to give the Call Center recognition as a solid enabler of company efficiency, and Progent's policy is to resolve rather than just track network problems.
Business Applications Support: Education, Development, and Problem Solving
Progent's Applications Experts Team provides remote professional engineering support and training in key application fields such as ERP, Manufacturing Requirements Planning, custom programming for accounting packages, and Customer Relationship Management. Progent also can provide consulting expertise, customization, and education for Microsoft business applications such as Microsoft CRM, Microsoft Office Project, Office Word, and MS Office Excel. To learn additional information concerning Progent's expertise, customization, and education services for UNIX, Linux, Sun Solaris, Apple macOS and OS X, or Microsoft applications, see Progent's Business Application Experts Team.
Progent's Mac consultants can promote the artistic elements of Mac environments by offering phone-based help support and training in graphics, audio, and video. Progent's support professionals can provide assistance in a range of Macintosh programs including Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, Digidesign Pro Tools, Final Cut Pro, Apple Motion, and After Effects. Progent's consultants can also help you with special procedures such as scanning or digitizing audio or video or building an audio/video post production facility.
Online Network Monitoring Support
Progent offers companies in Pasadena, or anywhere in the state of California, online network monitoring services based on Microsoft Operations Manager network monitoring, customized by Progent to suit your business so that your IT maintenance is proactive and automated. By anticipating looming trouble spots before they result in full-scale emergencies, proactive monitoring can minimize inconvenient and expensive information system failures. Progent can also deploy network monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Sun Solaris, or Apple macOS and OS X environments, Microsoft systems, or environments that support a mix of operating systems.
To contact Progent about emergency online support with UNIX, Linux, Sun Solaris, or Apple macOS and OS X computer systems, visit Progent's Urgent Phone-Based Help, telephone 1-800-993-9400, or see Contact Progent.
Los Angeles Metro Contact Information:
Progent offers consulting services and onsite technical support throughout the Los Angeles Metro Area including Orange County.
Progent locations in the Los Angeles Metro Area
||3333 Michelson Drive
|Sales Phone: 657-999-1717
Link: Anaheim Network Support Services
||468 N Camden Dr
Beverly Hills, 90210
|Sales Phone: 424-354-0123
Link: Beverly Hills Network Support Services
||2102 Business Center Dr
|Sales Phone: 949-447-5557
Link: Irvine Network Support Services
||3780 Kilroy Airport Way
Long Beach, 90806
|Sales Phone: 562-314-4498
Link: Long Beach Network Support Services
||355 S Grand Ave
Los Angeles, 90071
|Sales Phone: 213-784-4494
Link: Los Angeles Network Support Services
||1500 Rosecrans Ave
Manhattan Beach, 90266
|Sales Phone: 310-421-4766
Link: Manhattan Beach Network Support Services
||27201 Puerta Real
Mission Viejo, 92691
|Sales Phone: 949-429-4589
Link: Mission Viejo Network Support Services
||Ontario Airport Center
337 N. Vineyard Avenue
|Sales Phone: 909-687-2199
Link: Ontario Network Support Services
||1055 E Colorado Blvd
|Sales Phone: 626-243-2233
Link: Pasadena Network Support Services
||2425 Olympic Blvd
Santa Monica, 90404
|Sales Phone: 424-299-8822
Link: Santa Monica Network Support Services
||15260 Ventura Blvd
Sherman Oaks, 91403
|Sales Phone: 818-666-3781
Link: Sherman Oaks Network Support Services