For small businesses in Pasadena or anywhere in California, Progent offers support for networks powered by UNIX or Linux or for environments that include a combination of UNIX and Microsoft Windows platforms. Progent has provided online troubleshooting to businesses in all 50 states in the United States. (Refer to Progent's client testimonials). In addition, Progent offers the expertise of CCIE-qualified network specialists for challenging connectivity problems, plus the services of CISSP-certified security engineers to help with advanced security design and business continuity preparedness.
Progent's remote technical support services represent exceptional value because they have the practical background and the advanced tools to solve the majority of network issues rapidly. Efficient support reduces direct costs since solutions take up fewer chargeable minutes. Online support also eliminates the cost of dispatching a consultant to your location. Your organization benefits additionally in indirect expenses by minimizing or eliminating system outages and associated losses stemming from business discontinuity, upset clients, unproductive employees, and distracted management.
Progent's pricing policy for remote help is structured to get the most out of your network support investment. Progent bills on a per-minute basis for telephone-based assistance, so you are billed just for the support that you receive. Unlike many online support firms, Progent asks for no initialization surcharge or minimum payments. Progent's per-minute granularity and clean model for billing save you from scenarios where quick solutions somehow end up as big tabs. Progent's penchant for dealing with problems quickly results in your business conserving money.
Progent's Online Technical Support Technologies
Through years of experience, Progent has refined an array of customized tools and proven methodologies which ensure the highest level of effectiveness for remote consulting and repair for small and midsize company IT systems. Progent offers protected VPN support for gateways from multiple leading vendors such as Microsoft, Cisco, Juniper/NetScreen, Sonicwall and Checkpoint. Protected VPN technology enables the engineers of Progent's remote service group to connect to your company's system remotely without compromising system security.
Progent's advanced technical support database system includes comprehensive records of all support that Progent's customers have received. Progent's staff consultants have the benefit of the history of all help provided to each customer by any Progent engineer. This history of anomalies and repairs is stored as a readily retrievable proprietary database that permits Progent's online technical professionals to communicate their experiences company-wide to make sure that the effectiveness of Progent's support services grows over time. Progent's high-level certifications and working relationships with major industry leaders including Cisco and Microsoft permit access to additional vast technical support knowledge bases and allow priority access to vendors' in-house support staff with the result that Progent's remote consulting specialists are able to find the most efficient resolutions quickly.
Get Online UNIX, Linux, Sun Solaris, or macOS and OS X Technical Support from Progent
To get started with Progent's phone support in Pasadena or anywhere in California or to learn additional information about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have a critical requirement for IT support, visit Immediate Emergency Support.
Phone-based Technical Services Provided by Progent
Progent's phone-based technical support engineers have credentials in a comprehensive array of disciplines. This wide range of IT skills allows Progent's engineers to tackle almost any problem that may occur in a small or midsize business information system. Certificates earned by Progent consultants in UNIX/Linux technologies include Sun Solaris SCNA, Red Hat RHCE, Red Hat RHCT, Apple ACSA, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco certifications earned by Progent service experts include Cisco Certified Internet Expert in Routing/Switching and Security, plus Cisco Certified Network Professional (CCNP), Network Associate, CCSP, Voice Professional (CCVP), and Design Associate.
To help companies with multi-OS networks, Progent also provides the skills of engineers who have high-level Microsoft certifications including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security experts include Certified Information Security Manager (CISM) consultants, CISSP-certified cybersecurity experts, and Information System Security Architecture Professional consultants.
Online support services Offered by Progent to small businesses in Pasadena and anywhere in the state of California include:
Special Consulting Services Offered by Progent
UNIX/Linux, Sun Solaris, and Apple macOS and OS X Support Services
Progent's UNIX/Linux, Sun Solaris, and macOS and OS X phone-based support services address a broad spectrum of computer technology including network infrastructure, messaging solutions, network and process security, UNIX and Microsoft Windows integration, VMware technologies for server consolidation and easy administration, and transitioning from legacy applications to the latest Windows or Linux-powered environments. Progent's team-based methodology for solving network problems promotes quick escalation, when required, to consultants with appropriate expertise to tackle challenging situations. This expedites solutions of urgent problems, minimizes lost productivity, and cuts support expense.
Progent's UNIX and Linux consultants can provide emergency online help for troubleshooting anomalies within UNIX/Linux networks based on leading variants of UNIX including:
Major Linux platforms for which Progent can provide expert support include:
- Apple macOS and OS X
- Sun Solaris
- IBM AIX OS
- HP-UX (Hewlett Packard UNIX)
- Berkeley UNIX (BSD)
- RedHat Linux
- Debian GNU/Linux
- Slackware Linux
Talk to a Cisco Certified Internetwork Expert for Complex Network Problem Solving
The Cisco Certified Internetwork Expert (CCIE) credential is the top accreditation for network infrastructure professionals, and certifies an individual's network technology skills at the expert level. Cisco CCIEs can deal with even the most complex issues occurring in network design, integration, management, protection, and troubleshooting. CCIEs operate on a privileged basis with Cisco's internal support staff in analyzing problems with Cisco IOS Software network administration tools and coming up with workarounds or identifying program patches. Cisco CCIEs offer excellent value since their depth of experience enables them to find solutions for even the most intractable problems quickly. In common cases, less seasoned engineers can wrestle for hours or days with the same problems that a CCIE can resolve in a few minutes.
Few consulting providers make CCIEs available to help small and medium sized companies. Progent can provide quick telephone contact with a Cisco-qualified CCIE so you can get timely help for complex network issues that are hurting business efficiency but are not within the comfort zone of your regular computer support group or consultant. Progent's CCIE engineers can communicate with your environment by means of advanced on-line support technology in order to provide efficient, safe, and economical diagnosis and remediation.
Progent's CCIEs offer assistance with all of Cisco's market leading selection of connectivity appliances including PIX 500 Firewalls and ASA Series Firewalls, the Catalyst FWSM modules, protected broadband and IS routers, Aironet wireless access points, Cisco Meraki cloud-managed Wi-Fi access points, Voice over IP (VoIP) phones and systems, Catalyst family switches, as well as VPN products.
Authorized Windows Support
Progent's Microsoft-expert remote service engineers can deliver computer repair and IT assistance for the complete line of Microsoft server products. Progent is a Microsoft Certified Partner and can provide your company the expertise of consulting engineers who can assist you with a broad variety of technology support including
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 installation,
Microsoft Exchange 2016 planning and deployment, Microsoft Exchange 2013 configuration,
Microsoft Exchange Server 2010 management,
SharePoint 2016 migration and hybrid deployment consulting services,
SharePoint Server 2013 development,
Skype for Business Server planning and deployment support, Microsoft Lync Server 2013 integration and Microsoft Communications Server troubleshooting, Microsoft Forefront TMG 2010 administration and ISA Server 2006 migration, Microsoft SQL Server 2017 expertise, Microsoft SQL Server 2016 integration and development, and SQL Server 2014 support,
Systems Center Operations Manager system monitoring,
Project Server planning,
Small Business Server 2011 consulting, and
Windows Essentials cloud integration.
Progent in addition offers a full range of remote desktop support and troubleshooting services including Windows 7 migration help, moving to 64-bit workstation software, integrating Office 2010, and streamlining workstation deployment.
CISSP and ISSAP Certified System Security Engineers
Progent's certified CISSP, ISSAP, and CISM network security engineers offer a variety of system protection services to bolster the protection of your UNIX, Linux, Solaris, Apple Mac or Windows network against assaults or help your business to recover quickly following a damaging penetration. Security solutions available from Progent cover comprehensive security evaluation utilizing utilities such as GFI LANguard NSS, NMAP Port Scanner, and products from Metasploit and Nikto; fast recovery from malicious attacks; configuring firewalls; designing safe architectures for off-site and mobile connectivity; securing your messaging system from viruses, spam and DHA attacks; and setting up round-the-clock network monitoring.
- Hybrid Cloud Solutions
Progent offers expert remote support services to help businesses of all sizes connect their information networks with popular public clouds including Microsoft Azure and Amazon Web Services. Progent can assist you to design and manage cost-effective ecosystems that support Windows and Linux operating systems and apps in either cloud-centric solutions or in hybrid architectures that utilize on-premises resources as well as cloud services. To help you to incorporate cloud services with networks, Progent can provide a range of public cloud migration support services such as Office 365 integration solutions with on-premises Exchange, Microsoft Azure hybrid cloud integration, Amazon Web Services hybrid cloud integration, and Amazon Web Marketing Service (WMS) programming and troubleshooting. Progent has more than 15 years of background providing advanced consulting services online, and Progent can make sure you successfully carry out your cloud integration projects on schedule and within your budget.
Progent can provide the services of seasoned remote consulting experts for special projects that small companies often need. Billing charges for ongoing development or consulting projects are determined according to the qualifications of the engineers required. Progent's experience with these special areas of information technology enables clients to complete major initiatives within budget and on time. Progent's project-based online engineering services include:
How Your Pasadena Business Can Contact Progent's Online Support Professionals
Help Desk Support
Progent's Call Center support programs for small and midsize companies with environments that incorporate UNIX, Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft technology include full-service Help Desk Call Center outsourcing, Virtual Helpdesk support services, and Call Center consulting. Progent's Help Desk Call Center outsourcing services are well suited for smaller companies who lack the resources to create an internal Help Desk but who require quick access to a dependable Help Desk Call Center with professional phone assistance plus the technical depth to escalate complex trouble tickets to advanced consultants.
Progentís Virtual Call Center is intended for bigger businesses and operates as a transparent addition to your existing Help Desk staff. Progent's Virtual Help Desk can operate as an escalation alternative for the toughest computer system problems, or be ready in hectic circumstances when your ordinary resources are too busy.
Progent's Call Center consulting expertise can assist you in building an effective new Help Desk Call Center or enhancing your existing organization, evaluating or modifying Help Desk Call Center application software to meet the unique needs of your business, or providing temporary online personnel to work with your internal Call Center group during high-demand situations such as software migrations, mass upgrades, or installing new applications.
Progent's Call Center staff of experienced network consultants provides your clients in Pasadena or anywhere in the state of California rapid communication with a reliable support group with extensive background delivering telephone-based consulting and remote troubleshooting for computer environments powered by UNIX/Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft components. Progent's mission is to give the Call Center recognition as a key driver of company performance, and Progent's policy is to fix and not merely report IT problems.
Applications Services: Education, Custom Programming, and Troubleshooting
Progent's Applications Experts Team provides phone-based professional consulting expertise and training in key application fields including Enterprise Requirements Planning, Manufacturing Requirements Planning, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also can provide consulting expertise, custom development, and training for Microsoft business applications including CRM, Office Project, Microsoft Office Word, and MS Excel. To learn more information concerning Progent's consulting, programming, and education services for UNIX, Linux, Sun Solaris, macOS and OS X, or Microsoft applications, refer to Progent's Business Application Experts Team.
Progent's Mac consultants can support the creative aspect of Mac systems by providing remote help support and education in graphics, sound, and motion video. Progent's support professionals can provide assistance in a range of Mac creative tools including Photoshop, Illustrator, InDesign, QuarkXPress, Digidesign Pro Tools, Apple Final Cut Pro, and After Effects. Progent's Mac specialists can also assist you with specific jobs like capturing or digitizing audio or video or establishing an audio/video post production facility.
Remote Network and Server Monitoring Services
Progent offers companies in Pasadena, or anywhere in the state of California, remote computer system monitoring services powered by Microsoft System Center Operations Manager IT infrastructure monitoring, enhanced by Progent to accommodate your environment so your network support is proactive and automated. By spotting looming issues before they grow into network outages, proactive monitoring can head off stressful and expensive network crises. Progent can also utilize system monitoring tools like Nagios and MRTG to diagnose UNIX/Linux, Solaris, or macOS and OS X systems, Windows systems, or environments that incorporate a combination of operating systems.
To contact Progent about emergency remote support with UNIX, Linux, Sun Solaris, or macOS and OS X environments, go to Progent's Nationwide Phone-Based Help, phone 1-800-993-9400, or refer to Contact Progent.
Los Angeles Metro Contact Information:
Progent offers consulting services and onsite technical support throughout the Los Angeles Metro Area including Orange County.
Progent locations in the Los Angeles Metro Area
||3333 Michelson Drive
|Sales Phone: 657-999-1717
Link: Anaheim Network Support Services
||468 N Camden Dr
Beverly Hills, 90210
|Sales Phone: 424-354-0123
Link: Beverly Hills Network Support Services
||2102 Business Center Dr
|Sales Phone: 949-447-5557
Link: Irvine Network Support Services
||3780 Kilroy Airport Way
Long Beach, 90806
|Sales Phone: 562-314-4498
Link: Long Beach Network Support Services
||355 S Grand Ave
Los Angeles, 90071
|Sales Phone: 213-784-4494
Link: Los Angeles Network Support Services
||1500 Rosecrans Ave
Manhattan Beach, 90266
|Sales Phone: 310-421-4766
Link: Manhattan Beach Network Support Services
||27201 Puerta Real
Mission Viejo, 92691
|Sales Phone: 949-429-4589
Link: Mission Viejo Network Support Services
||Ontario Airport Center
337 N. Vineyard Avenue
|Sales Phone: 909-687-2199
Link: Ontario Network Support Services
||1055 E Colorado Blvd
|Sales Phone: 626-243-2233
Link: Pasadena Network Support Services
||2425 Olympic Blvd
Santa Monica, 90404
|Sales Phone: 424-299-8822
Link: Santa Monica Network Support Services
||15260 Ventura Blvd
Sherman Oaks, 91403
|Sales Phone: 818-666-3781
Link: Sherman Oaks Network Support Services