For small and midsize companies located in Pasadena or anywhere in California, Progent offers technical support for computer systems powered by UNIX, Linux, Sun Solaris, or macOS and OS X or for environments that feature a combination of UNIX-family systems and Windows technology. Progent has provided online troubleshooting to businesses in all 50 states in the United States. (See Progent's customer testimonials). In addition, Progent can furnish the expertise of Cisco CCIE network specialists for complex infrastructure issues, as well as the assistance of CISA and CISSP-certified security engineers to help with advanced security architecture and disaster recovery planning.
Progent's online technical support engineers represent exceptional value due to the fact that they have the practical background and the advanced technology to resolve the majority of network issues rapidly. This reduces direct expenses since service calls accumulate a smaller number of billable minutes. Online support also eliminates the expense of sending an engineer to your office. Your organization saves additionally with indirect costs by reducing or avoiding network downtime and related losses stemming from business discontinuity, upset clients, idle employees, and distracted executives.
Progent's pricing model for remote help is structured to stretch your network support dollar. Progent charges per minute for phone consulting, so you are billed only for the services that you actually get. Unlike many online support companies, Progent requires no initialization charge or minimum payments. Progent's per-minute granularity and clean model for billing prevent situations where quick solutions somehow end up as major bills. Progent's penchant for dealing with technical issues quickly translates into your business saving money.
Progent's Online Support Technologies
Through years of experience, Progent has fine tuned a collection of optimized tools and field-proven processes which allow the maximum level of efficiency for remote engineering help and troubleshooting for small and midsize business computer systems. Progent provides protected VPN support for VPN gateways from multiple leading companies including Microsoft, Cisco, Juniper Networks, Netscreen and Checkpoint. Secure VPN access allows the engineers of Progent's online support team to communicate with your company's network remotely without violating network security.
Progent's highly evolved technical support database application stores detailed records of the service that Progent's clients have been provided. Progent's team engineers have the benefit of the specifics of support delivered to every Progent customer by every engineer. This history of problems and responses is organized as a quickly retrievable proprietary database that allows Progent's online support engineers to communicate their experiences company-wide to make sure that the effectiveness of Progent's support services grows daily. Progent's advanced accreditations and close relationships with major technology companies such as Cisco and Microsoft permit access to additional vast technical knowledge bases and permit priority access to vendors' in-house engineering staff so Progent's online consulting experts are able to determine the most efficient resolutions promptly.
Initiate Online UNIX, Linux, Sun Solaris, or Apple macOS and OS X Technical Support from Progent
To get started with Progent's remote support in Pasadena or anywhere in California or to find out more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for IT help, go to Immediate Emergency Support.
Phone-based Technical Support Services Offered Progent
Progent's phone-based network support experts possess credentials in an extensive set of disciplines. This broad range of technical skills permits Progent's consultants to address almost any problem that may occur in a small business network. Credentials awarded to Progent consultants in UNIX/Linux platforms include Sun Solaris SCNA, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician, Apple ACSA, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco certifications earned by Progent technical support experts include Cisco Certified Internet Expert in Routing/Switching, Security, and Voice, plus Cisco Certified CCNP, Network Associate (CCNA), CCSP, Voice Professional, CCDA and CCDP.
To support companies with mixed-platform environments, Progent also provides the services of engineers with advanced Microsoft certifications such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security experts include CISM consultants, CISSP network security specialists, and CISSP-ISSAP consultants.
Remote support services available from Progent to small businesses in Pasadena and anywhere in the state of California include:
Special Consulting Services Available from Progent
UNIX, Linux, Sun Solaris, and macOS and OS X Support Services
Progent's UNIX/Linux, Sun Solaris, and Apple macOS and OS X remote support services address a wide array of information technology including system architecture, email solutions, system and process security, UNIX/Linux and Microsoft Windows coexistence, virtual server products for server consolidation and easy management, and transitioning from legacy systems to current Windows or Linux-powered solutions. Progent's team-oriented methodology for resolving technical issues enables quick escalation, when required, to engineers with appropriate expertise to tackle challenging situations. This expedites solutions of urgent problems, reduces network downtime, and cuts support costs.
Progent's UNIX/Linux consultants can provide urgent online help for resolving anomalies within UNIX/Linux systems powered by popular versions of UNIX such as:
Major Linux variants for which Progent can provide expert support include:
- Apple macOS and OS X
- Sun Solaris
- IBM AIX Operating System
- HP-UX (Hewlett Packard UNIX)
- Berkeley UNIX (BSD)
- SCO UNIX
- RedHat Linux
Talk to a Cisco CCIE for High-level Network Problem Solving
The Cisco Certified Internetwork Expert (CCIE) certification is the premier recognition for network infrastructure engineers, and validates a person's network technology knowledge at the master level. CCIEs know how to resolve the most intractable challenges surrounding network planning, deployment, maintenance, protection, and repair. Cisco CCIEs work on a privileged basis with Cisco's in-house engineers in analyzing problems with Cisco IOS network administration utilities and developing alternate approaches or identifying program updates. CCIEs provide exceptional value since their deep expertise enables them to solve the most intractable problems quickly. In many cases, less qualified service providers can struggle for many hours or days with the same problems that a Cisco-qualified CCIE can resolve in a few minutes.
Few support providers make Cisco-qualified CCIEs available to assist small and mid-size businesses. Progent can provide quick phone contact with a CCIE so your company can receive timely help for complex network infrastructure issues that are impacting worker productivity but are not within the scope of your regular IT support resources. Progent's Cisco CCIE consultants can communicate with your environment via advanced on-line support tools in order to provide efficient, safe, and economical diagnosis and remediation.
Progent's Cisco CCIEs offer assistance with all of Cisco's top-selling family of networking appliances such as PIX Series Firewalls and ASA Series Firewalls, Catalyst FWSM modules, protected high-speed and integrated services routers, wireless access points and bridges, Cisco Meraki cloud-managed Wi-Fi APs, VoIP phones and systems, Catalyst family switches, plus VPN technology.
Authorized Microsoft Windows Expertise
Progent's Microsoft-certified remote service experts can provide computer system problem solving and IT assistance for the complete line of Microsoft server products. Progent is a Microsoft Certified Partner and can offer your business the assistance of support professionals who can help you with a wide range of technology support services including
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 installation,
Microsoft Exchange 2016 Server migration, Microsoft Exchange Server 2013 configuration,
Exchange Server 2010 monitoring and support,
SharePoint Server design,
Microsoft Skype for Business planning and deployment support, Microsoft Lync Server 2013 integration and Office Communications Server 2007 troubleshooting, Microsoft Forefront TMG management and ISA Server migration, MS SQL Server 2017 expertise, Microsoft SQL Server 2016 integration and programming, and Microsoft SQL Server 2014 support,
Systems Center Operations Manager network monitoring,
Project Server planning,
SBS Server 2011 consulting, and
Windows 2012 R2 Essentials cloud integration.
Progent also can deliver a broad range of remote desktop consulting and support services such as Microsoft Windows 7 migration, moving to 64-bit desktop applications, integrating Microsoft Office 2010, and automating Business Desktop Deployment.
CISSP and ISSAP Certified System Security Engineers
Progent's accredited CISSP and ISSAP security consultants offer a range of system protection services to bolster the defenses of your UNIX, Linux, Solaris, Mac or Microsoft Windows environment against attacks or help your business to recover quickly after a serious penetration. Security consulting services offered by Progent include: comprehensive security evaluation utilizing utilities such as GFI LANguard NSS, AMAP Application Scanner, and products from Solar Winds tools and Nikto; quick recovery from malicious attacks; installing firewalls; building safe architectures for remote and mobile connectivity; protecting your messaging system from spam and directory harvest attacks; and instituting 24x7 network monitoring.
- Hybrid Cloud Solutions
Progent can provide advanced remote consulting to help organizations of all sizes connect their information networks with leading public clouds including Azure and Amazon Web Services. Progent can assist you to design and administer hybrid ecosystems that can include Windows and Linux systems and applications in both cloud-centric solutions or in hybrid topologies that combine physical resources along with public clouds. To assist you to incorporate public cloud services with physical datacenters, Progent can provide a range of public cloud migration services such as Office 365 integration with on-premises installations of Exchange, Microsoft Azure hybrid cloud solutions, Amazon Web Services hybrid cloud migration, and Amazon Web Marketing Service development and debugging. Progent has more than 15 years of experience delivering advanced consulting support remotely, and Progent can help you successfully carry out your cloud integration projects quickly and within your budget.
Progent can provide the services of seasoned online consulting experts for special IT projects that small companies frequently request. Progent's charges for ongoing development or consulting projects are set according to the qualifications of the engineers required. Progent's experience with these special fields of computer technology enables clients to execute critical initiatives within budget and on schedule. Progent's special online engineering services include:
How Your Pasadena Company Can Contact Progent's Remote Service Professionals
Call Center Expertise
Progent's Help Desk Call Center service options for small and midsize organizations with networks based on UNIX, Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft platforms include full-service Call Center outsourcing, Virtual Helpdesk support services, and Helpdesk consulting. Progent's Call Center outsourcing services are ideal for smaller businesses who lack the resources to support an internal Help Desk Call Center but who need fast response from an efficient Help Desk with proficient telephone assistance as well as the in-depth expertise to escalate complex problems to advanced engineers.
Progentís Virtual Help Desk Call Center is intended for larger businesses and operates as a seamless addition to your current Help Desk team. Progent's Virtual Call Center can act as an escalation option for the most difficult computer system challenges, or be available in those circumstances when your regular resources are too busy.
Progent's Call Center consulting services can support you in creating an efficient new Help Desk or enhancing your existing one, evaluating or enhancing Call Center software products to address the unique needs of your corporation, or providing occasional phone support staff to work with your existing Help Desk Call Center resources during demanding scenarios such as software migrations, major updates, or rolling out brand new applications.
Progent's Call Center staff of experienced network professionals gives your customers in Pasadena or anywhere in the state of California quick assistance from a reliable technical support resource with extensive background providing phone support and remote diagnostics for computer environments that incorporate UNIX/Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft components. Progent's concentration is to give the Help Desk perception as a solid driver of company success, and Progent's target is to fix instead of simply document IT problems.
Business Applications Services: Training, Custom Programming, and Problem Solving
Progent's Applications Experts Team provides online advanced consulting expertise and training in special application areas that include Enterprise Requirements Planning, Manufacturing Requirements Planning, custom programming for accounting packages, and CRM. Progent also can deliver consulting, customization, and education for popular Microsoft applications including CRM, Project, MS Office Word, and Office Excel. To learn more information about Progent's expertise, custom programming, and education services for UNIX, Linux, Solaris, macOS and OS X, or Microsoft applications, go to Progent's Applications Experts Group.
Progent's Mac consultants can nurture the imaginative aspect of Macintosh computing by providing phone-based help support and training in imaging, audio, and motion video. Progent's consultants offer expertise in a range of Mac programs such as Adobe Photoshop, Adobe Illustrator, InDesign, QuarkXPress, Apple Logic, Apple Final Cut Pro, and After Effects. Progent's Mac specialists can also help you with specific projects such as scanning or digitizing audio/video or establishing an audio/video post production facility.
Remote Network and Server Monitoring Services
Progent offers companies in Pasadena, or anywhere in the state of California, online network and server monitoring support based on Microsoft System Center Operations Manager IT infrastructure monitoring, adapted by Progent to fit your environment so that your computer support is proactive rather than reactive. By anticipating emerging issues before they grow into downtime, remote monitoring can minimize inconvenient and expensive network crises. Progent can also assist with server and infrastructure monitoring products such as Nagios and MRTG to diagnose UNIX, Linux, Solaris, or Apple macOS and OS X networks, Microsoft environments, or environments that incorporate a mix of operating systems.
To contact Progent about emergency phone-based support with UNIX/Linux, Solaris, or Apple macOS and OS X computer systems, visit Progent's Emergency Online Support, call 1-800-993-9400, or go to Contact Progent.
Los Angeles Metro Contact Information:
Progent offers consulting services and onsite technical support throughout the Los Angeles Metro Area including Orange County.
Progent locations in the Los Angeles Metro Area
||3333 Michelson Drive
Irvine, California, 92612
|Sales Phone: 657-999-1717
Link: Anaheim Network Support Services
||468 N Camden Dr
Beverly Hills, California, 90210
|Sales Phone: 424-354-0123
Link: Beverly Hills Network Support Services
||2102 Business Center Dr
Irvine, California, 92612
|Sales Phone: 949-447-5557
Link: Irvine Network Support Services
||3780 Kilroy Airport Way
Long Beach, California, 90806
|Sales Phone: 562-314-4498
Link: Long Beach Network Support Services
||355 S Grand Ave
Los Angeles, California, 90071
|Sales Phone: 213-784-4494
Link: Los Angeles Network Support Services
||1500 Rosecrans Ave
Manhattan Beach, California, 90266
|Sales Phone: 310-421-4766
Link: Manhattan Beach Network Support Services
||27201 Puerta Real
Mission Viejo, California, 92691
|Sales Phone: 949-429-4589
Link: Mission Viejo Network Support Services
||Ontario Airport Center
337 N. Vineyard Avenue
Ontario, California, 91764
|Sales Phone: 909-687-2199
Link: Ontario Network Support Services
||1055 E Colorado Blvd
Pasadena, California, 91106
|Sales Phone: 626-243-2233
Link: Pasadena Network Support Services
||2425 Olympic Blvd
Santa Monica, California, 90404
|Sales Phone: 424-299-8822
Link: Santa Monica Network Support Services
||15260 Ventura Blvd
Sherman Oaks, California, 91403
|Sales Phone: 818-666-3781
Link: Sherman Oaks Network Support Services