Immediate Remote Support for Pasadena Information Networks
For companies in Pasadena or anywhere in the state of California, Progent provides remote support for networks based on any combination of Microsoft, Cisco, macOS and OS , or Linux platforms. Progent's Microsoft Certified engineers have delivered online support to companies in all 50 states in the United States. (Refer to recommendations from Progent's customers.) Progent also can furnish the consultation services of Cisco CCIE-qualified engineers to help with complex networking issues, as well as the assistance of CISSP-accredited cybersecurity consultants to handle advanced security architecture and diagnostic jobs.
Progent's remote support engineers offer exceptional leverage because they possess the practical experience and have access to the sophisticated tools needed to resolve the majority of information system problems rapidly. Efficient support reduces immediate expenses since service calls require fewer chargeable consulting minutes. Remote help also eliminates the cost of dispatching a consultant to your location. Your company benefits even more in indirect costs by minimizing or eliminating network downtime and associated losses resulting from business disruption, disgruntled customers and vendors, idle employees, and de-focused executives. Progent's extensive online technical support know-how is especially helpful in environments that depend on public clouds for vital infrastructure or software such as Azure, Amazon AWA, or Office 365 Exchange Online, where on-premises tech support may not be useful.
Progent's billing model for online support is designed to leverage your IT service dollar. Progent charges on a per-minute basis for phone assistance, so you are charged exclusively for the services that you receive. Unlike typical remote service companies, Progent imposes no startup charge or minimum job duration. Progent's one-minute granularity and clean policy for billing do away with situations where fast solutions somehow end up as major tabs. Progent's penchant for disposing of technical issues quickly means you spends less cash.
Progent's Online Consulting and Technical Support Services
Through years of experience, Progent has fine tuned an arsenal of customized technologies and field-proven methodologies that promote the maximum level of effectiveness for online technical support and repair for information systems of all sizes. Progent provides safe Virtual Private Network support for gateways from multiple leading vendors including Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN technology permits the consultants of Progent's remote service group to access your network without breaching system security.
Progent's advanced technical support reporting system includes extensive histories for all support that Progent's clients have received. Progent's staff engineers have access to the details of support delivered to every client by any Progent consultant. This database of anomalies and solutions is structured as an easily accessible internal knowledge base that allows Progent's online support engineers to communicate their experiences with the whole team to make sure that the quality of Progent's technical support improves over time. Progent's advanced certifications and working associations with key technology companies such as Cisco and Microsoft make available additional massive technical support knowledge bases and permit priority access to vendors' internal engineering staff so Progent's remote service specialists can find optimal resolutions quickly.
Remote technical support services available from Progent to companies in Pasadena and throughout the state of California include:
Certified Windows Experts
Progent's Microsoft-certified online support experts offer network problem solving and IT support for all Microsoft server technologies. Progent is a Microsoft Certified Partner and can offer your business the assistance of consulting professionals who can help your company with a broad range of platform support services including
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid cloud environments, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 maintenance,
MS Exchange Server 2016 migration, Exchange Server 2013 integration,
Microsoft Exchange Server 2010 management,
SharePoint 2013 development, SharePoint Server 2016 migration and hybrid deployment support, Microsoft Skype for Business planning and deployment support, Lync Server 2013 management, and Office Communications Server upgrade,
Forefront TMG 2010 administration and ISA Server migration, Microsoft SQL Server 2017 consulting,
Microsoft SQL Server 2016 integration and programming and SQL Server 2014 consulting,
Systems Center Operations Manager system monitoring,
Project Server planning,
Microsoft Access Development and Training,
SBS Server support, and
Windows Essentials migration and cloud integration.
Progent in addition offers a broad array of cost-effective PC desktop support services to help you business to install, configure, repair, and manage desktop PCs and laptops powered by Microsoft Windows. Progent's PC desktop support services cover areas such as providing Microsoft Windows 10 upgrade support as well as System Center 2012 Configuration Manager design and deployment, Microsoft System Center 2016 Configuration Manager (SCCM 2016) hybrid cloud integration, and Microsoft Intune integration help to centralize the administration of your desktops and web-facing mobile devices.
Contact a Cisco Certified Internetwork Expert for High-level Network Problem Solving
The Cisco Certified Internetwork Expert (CCIE) credential is the premier accreditation for networking professionals, and certifies a consultant's networking knowledge at the master level. Cisco CCIEs can deal with even the most challenging challenges occurring in network design, deployment, maintenance, protection, and problem solving. CCIEs can cooperate with the highest priority with Cisco's in-house product support engineers in analyzing anomalies with Cisco IOS network management utilities and developing alternate approaches or locating program updates. Cisco qualified CCIEs offer exceptional cost-effectiveness since their deep experience permits them to resolve problems rapidly. In typical cases, less seasoned service providers can struggle for many hours or even days with the same problems that a CCIE can fix in minutes. Progent's Cisco-qualified CCIE support experts can connect to your network by means of the latest remote support technology to provide quick, secure, and affordable diagnosis and repair.
Los Angeles Metro Contact Information:
Progent offers consulting services and onsite technical support throughout the Los Angeles Metro Area including Orange County.
Progent locations in the Los Angeles Metro Area
||3333 Michelson Drive
|Sales Phone: 657-999-1717
Link: Anaheim Network Support Services
||468 N Camden Dr
Beverly Hills, 90210
|Sales Phone: 424-354-0123
Link: Beverly Hills Network Support Services
||2102 Business Center Dr
|Sales Phone: 949-447-5557
Link: Irvine Network Support Services
||3780 Kilroy Airport Way
Long Beach, 90806
|Sales Phone: 562-314-4498
Link: Long Beach Network Support Services
||355 S Grand Ave
Los Angeles, 90071
|Sales Phone: 213-784-4494
Link: Los Angeles Network Support Services
||1500 Rosecrans Ave
Manhattan Beach, 90266
|Sales Phone: 310-421-4766
Link: Manhattan Beach Network Support Services
||27201 Puerta Real
Mission Viejo, 92691
|Sales Phone: 949-429-4589
Link: Mission Viejo Network Support Services
||Ontario Airport Center
337 N. Vineyard Avenue
|Sales Phone: 909-687-2199
Link: Ontario Network Support Services
||1055 E Colorado Blvd
|Sales Phone: 626-243-2233
Link: Pasadena Network Support Services
||2425 Olympic Blvd
Santa Monica, 90404
|Sales Phone: 424-299-8822
Link: Santa Monica Network Support Services
||15260 Ventura Blvd
Sherman Oaks, 91403
|Sales Phone: 818-666-3781
Link: Sherman Oaks Network Support Services
Progent's Cisco CCIEs offer consulting for the complete line of Cisco's popular family of connectivity products. Cisco technology support offered by Progent includes ASA 5500-X Next Generation firewalls with Firepower configuration and troubleshooting, Cisco routers planning and management, Cisco Catalyst switch consulting and support, Nexus switch consulting and support, Cisco Meraki switches configuration and management, Cisco Unified Communications Manager/CallManager integration and technical support, Cisco VoIP phones and IP video desktop phones support and Cisco wireless IP phones solutions, Cisco Meraki wireless AP planning and configuration, Aironet Wireless APs planning and integration services, Cisco wireless controllers integration consulting, Cisco VPN engineering support, and SIP and CUBE infrastructure solutions for SIP trunking and Cisco CUBE integration consulting. Progent also offers remote and onsite wireless site surveys to help you to optimize your Wi-Fi ecosystem.
CISM and CISSP Certified Network Security Professionals
Progent's accredited CISM, CISSP, and CISSP-ISSAP security and compliance experts can provide a range of system protection solutions that can enhance the defenses of your Windows, Apple macOS and OS X, Linux, or UNIX environment against assaults or assist you to clean up rapidly after a damaging penetration. Security support services offered by Progent include: thorough data security and compliance audits utilizing utilities such as GFI LANguard Network Security Scanner, NMAP Port Scanner, and software from Metasploit and Hydra; quick recuperation from virus and worm attacks; installing firewalls; designing secure techniques for remote and mobile connectivity; guarding your email system from spam and directory harvest attacks; and offering round-the-clock proactive monitoring.
Cloud Integration Solutions
Progent offers expert online consulting to help organizations of all sizes integrate their information networks with popular public clouds such as Microsoft Azure and Amazon Web Services (AWS). Progent can help you to design and administer cost-effective ecosystems that support Windows and Linux systems and apps in either cloud-only solutions or in hybrid architectures that utilize local resources along with public clouds. To help you to integrate public cloud services with physical datacenters, Progent offers a variety of cloud integration support services such as Office 365 Exchange Online integration with on-premises installations of Exchange,
Microsoft Azure hybrid cloud planning and deployment consulting, Amazon Web Services (AWS) hybrid cloud integration, and Amazon Web Marketing Service (WMS) programming and troubleshooting. Progent has over 15 years of background providing high-level consulting support online, and Progent can make sure you successfully carry out your cloud migration initiatives quickly and within your budget.
VMware Site Recovery Manager (SRM) Planning and Deployment
VMware's Site Recovery Manager (SRM) is a component of VMware vCenter that allows you to orchestrate, automate and verify a consistent workflow for recovering applications and services quickly after a breakdown. SRM supports centrally managed and automated disaster recovery, application mobility, and non-disruptive site migration, failback and site re-protect. Site Recovery Manager also allows non-disruptive testing for site recovery, updates and patches and can produce reports to confirm complete service restoration, validate SLAs and demonstrate DR compliance. Progent offers the skills of a VCDX certified VMware Site Recovery Manager consultant to help your organization to design, deploy, test and administer a disaster recovery solution powered by VMware Site Recovery Manager.
Progent's VMware vSphere and vCloud experts have extensive experience of VMware vCloud Director, VMware vRealize Automation (vRA), vRO and vCloud tools for managing private and public cloud and hybrid cloud environments that deliver high availability, data security, and application mobility. Progent can also provide world-class VMware NSX consulting from a VCDX-NV certified network architect to assist you to build a completely virtualized Software Defined Data Center (SDDC) that can be provisioned or migrated in minutes and managed with a high level of automation independent of the physical components making up the basic network infrastructure.
UNIX, Linux, Solaris, and macOS and OS X Support Services
Progent's UNIX, Linux consultants and macOS and OS X specialists offer phone-based consulting services to cover a wide spectrum of information technologies including system infrastructure, email systems, network and process security, plus UNIX and Microsoft Windows integration. For server consolidation and easy management in environments that combine Linux-based systems with Microsoft Windows, Progent can provide VMware integration and Citrix XenServer support. Progent can also assist with transitioning from older applications to MS Windows or Linux solutions. Progent's team-oriented methodology for solving technical problems enables fast escalation, when required, to consultants with task-relevant experience to handle complex situations. This expedites repair of urgent problems, reduces lost productivity, and cuts support expense.
Important Linux platforms for which Progent can provide expertise include:
ProSight Fixed-price Managed Services for Small and Mid-size Organizations
Progent offers a family of low-cost, fixed-price managed services designed to allow small and medium-size organizations to utilize the same advanced IT solutions deployed by some of the industry's leading corporations. Progent's ProSight suite of IT management outsourcing services addresses all key areas of information technology such as email content filtering, security and compliance, cloud-based backup and disaster recovery, infrastructure health monitoring, VM cloud hosting, and IT resources documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) solution that incorporates next generation behavior-based analysis tools to defend endpoints and physical and virtual servers against modern malware attacks such as ransomware and file-less exploits, which routinely get by legacy signature-matching AV products. ProSight ASM safeguards on-premises and cloud resources and offers a single platform to manage the entire malware attack lifecycle including blocking, infiltration detection, containment, remediation, and post-attack forensics. Key features include one-click rollback using Windows Volume Shadow Copy Service and automatic network-wide immunization against new attacks. Learn more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Security and Microsoft Exchange Email Filtering
ProSight Enhanced Security Protection managed services offer ultra-affordable in-depth protection for physical and virtual servers, desktops, mobile devices, and Exchange email. ProSight ESP utilizes adaptive security and modern behavior analysis for continuously monitoring and responding to cyber assaults from all vectors. ProSight ESP provides firewall protection, penetration alarms, device management, and web filtering through leading-edge technologies packaged within a single agent managed from a unified control. Progent's security and virtualization experts can assist you to design and configure a ProSight ESP deployment that meets your company's unique needs and that allows you demonstrate compliance with government and industry data security standards. Progent will help you specify and implement policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alarms that require urgent attention. Progent can also assist you to set up and test a backup and disaster recovery system like ProSight Data Protection Services (DPS) so you can get back in business quickly from a potentially disastrous cyber attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services provide small and medium-sized organizations an affordable and fully managed service for reliable backup/disaster recovery (BDR). Available at a low monthly rate, ProSight DPS automates your backup processes and allows rapid recovery of critical data, apps and virtual machines that have become unavailable or corrupted as a result of component breakdowns, software bugs, natural disasters, human error, or malicious attacks like ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, applications, system images, as well as Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to a local storage device, or to both. Progent's cloud backup consultants can provide advanced expertise to set up ProSight DPS to be compliant with government and industry regulatory requirements such as HIPPA, FIRPA, PCI and Safe Harbor and, when necessary, can help you to recover your critical data. Read more about ProSight DPS Managed Cloud Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering service that incorporates the infrastructure of top information security vendors to deliver centralized management and comprehensive security for your email traffic. The powerful structure of Progent's Email Guard managed service integrates cloud-based filtering with an on-premises security gateway device to offer complete protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-borne malware. Email Guard's Cloud Protection Layer serves as a preliminary barricade and blocks most unwanted email from reaching your security perimeter. This decreases your vulnerability to inbound threats and conserves network bandwidth and storage space. Email Guard's on-premises security gateway device provides a deeper layer of analysis for incoming email. For outbound email, the onsite gateway provides AV and anti-spam filtering, protection against data leaks, and email encryption. The onsite security gateway can also assist Exchange Server to monitor and protect internal email that stays within your security perimeter. For more details, see ProSight Email Guard spam and content filtering.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
ProSight WAN Watch is a network infrastructure management service that makes it simple and inexpensive for small and mid-sized organizations to diagram, track, reconfigure and debug their networking appliances such as routers and switches, firewalls, and access points plus servers, endpoints and other networked devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that infrastructure topology diagrams are kept updated, captures and displays the configuration information of virtually all devices on your network, tracks performance, and sends notices when potential issues are discovered. By automating tedious management and troubleshooting activities, ProSight WAN Watch can knock hours off common chores like network mapping, reconfiguring your network, locating devices that need important software patches, or identifying the cause of performance problems. Find out more details about ProSight WAN Watch infrastructure management services.
- ProSight LAN Watch: Server and Desktop Remote Monitoring Services
ProSight LAN Watch is Progentís server and desktop monitoring service that incorporates advanced remote monitoring and management (RMM) techniques to help keep your IT system operating at peak levels by tracking the health of vital computers that power your information system. When ProSight LAN Watch detects a problem, an alarm is transmitted immediately to your designated IT staff and your Progent engineering consultant so any looming issues can be resolved before they have a chance to disrupt productivity Find out more details about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small business can have its key servers and apps hosted in a protected fault tolerant data center on a fast virtual host set up and managed by Progent's IT support professionals. With the ProSight Virtual Hosting service model, the client retains ownership of the data, the operating system platforms, and the applications. Since the environment is virtualized, it can be moved immediately to an alternate hosting environment without requiring a time-consuming and difficult reinstallation procedure. With ProSight Virtual Hosting, your business is not locked into one hosting service. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management Services
ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, update, find and protect data about your network infrastructure, procedures, business apps, and services. You can quickly find passwords or IP addresses and be alerted about upcoming expirations of SSLs or warranties. By updating and organizing your IT infrastructure documentation, you can save up to half of time spent trying to find vital information about your IT network. ProSight IT Asset Management features a centralized repository for holding and collaborating on all documents required for managing your business network such as standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers advanced automation for gathering and relating IT data. Whether youíre planning improvements, doing regular maintenance, or responding to a crisis, ProSight IT Asset Management delivers the knowledge you need when you need it. Find out more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and low-cost way for small and medium-size organizations to obtain an unbiased assessment of the health of their information system. Based on some of the leading remote monitoring and management (RMM) tools available, and overseen by Progent's certified team of IT professionals, ProSight Network Audits show you how closely the deployment of your core network assets adhere to industry leading practices. The Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and provide instant ROI like a more manageable Active Directory system. Both versions also include one year of cutting-edge remote network monitoring and management (RMM). Benefits can include simpler management, better compliance with information security regulations, more efficient utilization of network resources, faster problem resolution, more dependable backup and recovery, and higher availability. See more about ProSight Network Audits network infrastructure review.
Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is a low-cost service built around a brief interview with a Progent backup/recovery expert. The fact-finding interview is intended to help evaluate your organization's ability either to block or recover rapidly following an assault by a ransomware strain like Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you personally to gather information concerning your existing AV defense and backup/recovery system, and Progent will then produce a written Basic Security and Best Practices Report document describing how you can apply best practices to build a cost-effective AV and backup/recovery environment that aligns with your business requirements. For more information, visit Progent's ProSight Ransomware Preparedness Report.
Additional Support Programs Available from Progent
Progent can provide the skills of world-class remote consulting professionals for special IT projects. Billing rates for ongoing development or consulting tasks are determined based on the qualifications of the engineers assigned. Progent's background in these important areas of information technology enables clients to execute critical projects within budget and on time. Progent's project-based online engineering services include:
How Your Pasadena Company Can Contact Progent's Online Service Experts
Help Desk Call Center Expertise
Progent's Help Desk support programs for companies with environments based on Windows, Cisco, macOS and OS X, UNIX, or Linux technology include comprehensive Call Center outsourcing, virtual Helpdesk support services, and Call Center consulting. Progent's Help Desk Call Center outsourcing support services are intended for organizations who lack the budget to build and maintain an internal Help Desk but who need fast response from a dependable Call Center with professional phone support plus the technical depth to escalate the most challenging tasks to advanced consultants.
Progent's Help Desk consulting services can assist you in establishing an effective new Help Desk or enhancing your established one, selecting or modifying Help Desk Call Center application software to meet the special needs of your company, or adding temporary phone support personnel to reinforce your existing Call Center team to handle unusually busy scenarios like software transitions, mass upgrades, or rolling out new business software.
Progent's Help Desk team of seasoned information technology experts provides your customers in Pasadena or anywhere in the state of California immediate assistance from a reliable network service group with substantial background offering phone consulting and online diagnostics for computer environments powered by Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux components. Progent's concentration is to give the Help Desk Call Center recognition as a solid enabler of company success, and Progent's aim is to solve and not simply report IT problems.
- Applications Services: Education, Development, and Integration
Progent's Applications Experts staff offers online advanced engineering expertise and training in special business application fields including ERP, MRP, accounting system customization, and CRM. Progent also can provide expertise, programming, and training for Microsoft applications including CRM, Project, Microsoft Office 365 Word, and Office 365 Excel. To find out additional information on Progent's expertise, custom programming, and training services, refer to Progent's Business Application Experts Group.
- Centralized and Automated Management of Hybrid Cloud Networks
Microsoft System Center 2016 unifies and automates the administration of hybrid cloud networks by offering comprehensive integration with Windows Server 2016 servers, Windows 10 clients; cohesive integration of heterogeneous networks that include various Linux distributions, Hyper-V and VMware; and better cloud support including closer integration with Intune for iPhone and Google Android smartphone management plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center 2016 consulting experts can provide world-class online and on-premises support for all elements of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist you to design and install a new implementation of System Center 2016, expand or optimize an existing one, migrate smoothly from an earlier version of System Center, or troubleshoot your System Center solution.
- Online IT Infrastructure Monitoring Services
Progent can deliver businesses in Pasadena, or anywhere in the state of California, online IT infrastructure monitoring and reporting by providing System Center Operations Manager (SCOM 2016) expertise and System Center 2012 Operations Manager troubleshooting and support. Progent can adapt SCOM to suit your environment so your computer maintenance is proactive rather than reactive. By spotting possible trouble spots before they grow into network outages, proactive monitoring can head off disruptive and costly network crises. Progent can also utilize system monitoring tools like Nagios and MRTG to analyze UNIX, Linux, Solaris, or macOS and OS X systems, Windows systems, or environments based on multiple operating systems.
To get in touch with Progent about emergency phone-based support with Microsoft, Apple macOS and OS X, or Linux/UNIX networks, go to Progent's Urgent Phone-Based Support, phone 1-800-993-9400, or refer to Contact Progent.
For offices and startups in Pasadena or throughout the state of California, Progent's online network support engineers can provide effective and cost-effective IT support the moment your company requires it. Long experience delivering remote tech support has earned Microsoft Partner status for Progent's consultants and has allowed Progent to develop high-end troubleshooting capability and to fine tune remote connectivity tools to fix IT problems quickly while eliminating the expense and lost productivity that comes with on-premises service visits.
Even if your Pasadena office deals with a regular independent consultant or maintains an in-house organization that can handle the majority of computer problems, Progentís Microsoft and Cisco certified consultants can still provide a convenient and transparent virtual expansion of your on-site resources for situations when your regular service personnel either don't have the time or the knowledge to address unexpected system crises or particularly complicated integration projects.
Details of Progent's Remote Network Services for Pasadena
Progent's online support, remote troubleshooting, network security expertise, and system management services give businesses in Pasadena or throughout the state of California the greatest leverage for your IT budget. Whether you require one-time phone help and Internet-based network repair or ongoing Help Desk outsourcing services and network management, Progent's professionals can provide your business world class network support while allowing you to eliminate the cost and administration overhead of maintaining a large in-house IT organization. Highlights of Progent's online help program include:
- Fast Telephone Contact with Microsoft Certified Experts
Progent's team of Microsoft-certified technicians can deliver fast and economical expertise to businesses in Pasadena and is also ideal for customers in geographic regions of California that have a limited supply of consultants with proven expertise supporting Microsoft's latest line of server technologies. All Progent phone support staff have at least 10 years of experience supporting Microsoft products. As a Microsoft Certified Partner consulting company, Progent has access to a wide array of Microsoft support tools, technical databases, and on-going training.
- By the Minute Rates to Minimize Costs
Progent provides remote support on a by-the-minute basis, so you are charged only for the services you use. Progent has no minimum charge for phone service and requires no ongoing subscription fee for support services delivered during regular business hours. This protects you from paying big bills for simple fixes.
- Access to Cisco Network Infrastructure Professionals
Progent's registered experts for Cisco can provide access to authorized professionals with experience in planning, implementing, and supporting networking solutions based on Cisco products. Progent can provide a Cisco Certified Internetwork Expert or Cisco Certified Network Professional to show you how to create high-speed, high-availability, and secure connectivity for wireline and wireless networking.
- Application Specialists Team
Progent's basic consulting services consist of system integration, MS Exchange Server expertise, system security design, and Help Desk Call Center services. Progent's Experts Team offers in-depth consulting expertise for critical business applications. Help available from the Application Experts Team includes:
Microsoft Dynamics GP/Great Plains Consulting and Programming
Microsoft Office Project and Project Online Training
Office 365 integration support
Office Excel and Office 365 Excel Technical Support and Application Development
Microsoft Office Word and Office 365 Word Consulting
BI Reporting Development and Troubleshooting
Business Information (BI) Reporting Development and Training
UNIX, Linux and Sun Solaris Help
Microsoft SQL Server 2017 migration, SQL Server 2016 Software Design, and Microsoft SQL Server 2014 Application Development and Troubleshooting
Oracle Project Management and Application Programming
MySQL Project Management and Application Development
Amazon Marketplace Web Service Software Integration
By providing a convenient one-stop source for IT generalists and specialists, Progent is able to tailor timely, cost-effective, and comprehensive IT solutions that match the specific needs of your business.
- Sophisticated Online Connectivity Tools
Secure online connectivity allows Progent's support professionals to observe exactly what your users see. This makes it easier to produce fast solutions to problems that could otherwise require an expensive personal visit. Cutting-edge online connectivity tools and expert technicians combine to enable Progent to resolve most IT issues quickly and economically. Progent is a pioneer in online support and automated system analysis.
- Compatibility with Popular VPN Products
Progent can provide secure VPN connectivity for gateways from major VPN providers such as Microsoft, Cisco, Sonicwall and CheckPoint. Secure VPN online access enables the engineers at Progent's Technical Response Center to access your network remotely without compromising system security.
- 24x7 Support for Maximum System Availability
For organizations with vital applications, Progent can provide optional 24x7 remote technical services. Used in conjunction with remote 24x7 server monitoring based on MS System Center Operations Manager, this service can help ensure high network availability.
- Help Desk Outsourcing
Progent's Help Desk Call Center services are designed especially for budget-constrained organizations whose workers require instant recourse to a Help Desk service with expert phone support and complete escalation capability.
What Makes Progent Different from Other Support Organizations?
Progent is a Microsoft Partner consulting company and Progent's head count, breadth of technical background, fine tuned remote support software, and familiarity with enterprise networking enable businesses to avoid the pitfalls of exclusive reliance on smaller service firms, independent freelance consultants, or over-stretched in-house IT help.
Progent adds value by offering:
How Does Our Company Begin Receiving Remote Network Support from Progent?
- Certified Expertise in Microsoft's Full Line of Servers
Progent offers world-class expertise for Microsoftís popular server platforms with services such as Windows Server 2019 migration consulting, Windows Server 2016 hybrid cloud solutions, Windows 2012 R2 Server migration and integration support services, Microsoft Windows Server 2008 expertise, Windows 2003 upgrades, Microsoft Exchange 2016 Server migration, Microsoft Exchange Server 2013 integration, Exchange Server 2010 management, Microsoft Exchange 2007 Server and Microsoft Exchange Server 2003 upgrades, plus MS SQL Server 2017 migration, Microsoft SQL Server 2016 integration and development, SQL Server 2014 support, and Microsoft SQL 2012 management support.
- Value Pricing
Progent's pricing model is to charge for remote support and in-person help by the minute. Consequently, you are charged only for delivered services. Progent does not demand a more expensive rate for off-hours or urgent service, and within California or in areas where Progent offers on-premises support, Progent does not charge for travel except for emergency support where on-site time is less than four hours. In addition, Progent imposes no startup fee and requires no monthly commitment for support services delivered during regular working hours. Many service firms impose large minimum fees or charge for every quarter hour or longer. Progent's fine granularity eliminates large invoices for fast repairs so you will not be forced to permit simple problems to fester.
- Complete Documentation of Delivered Services
Progent has created a comprehensive service reporting system that records and organizes complete documentation for all billed support activities. Unlike many independent consultants or small service firms who offer scant documentation or specifics of tasks performed, every service provided by Progent is tracked by comprehensive documentation. Each Progent consultant has access to the service documentation transmitted by every staff member to each customer. The discipline of documenting and organizing support activity allows more effective service and eliminates a slew of typical misfortunes such as when a service customer is virtually held captive to a consultant who wonít release the keys to the kingdom.
- Automated Server Monitoring with MS Operations Manager
Progent is one of the only consulting firms to provide round-the-clock remote tracking services powered by MS Operations Manager. MS System Center Operations Manager causes your computer support to be anticipatory instead of reactive. By revealing possible problems before they cause lost productivity, system monitoring can keep your information network from painful and costly service losses.
To get started with Progent's online help services or to learn more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for network support, visit Immediate Online Support.