Fast Online Help for Pasadena California Computer Networks
For companies in Pasadena California, Progent offers online support for networks based on any combination of Microsoft Windows, Cisco, macOS and OS, or Linux technology. Progent's Microsoft Premier consulting experts have delivered online troubleshooting to businesses in all 50 states in the United States. (Check out recommendations from Progent's clients.) Progent also offers the expertise of Cisco CCIE-certified network specialists to help with challenging infrastructure problems, as well as the assistance of CISA and CISSP-qualified cybersecurity consultants to handle high-level security design and diagnostic jobs.
Progent's online technical support experts offer excellent leverage because they have the real-world experience and have access to the advanced tools needed to solve the majority of network issues rapidly. Efficient support lowers direct expenses because service calls require minimal chargeable minutes. Remote help also eliminates the expense of sending an engineer to your site. Your company saves additionally with indirect costs by reducing or eliminating network outages and associated losses stemming from business disruption, upset customers and vendors, unproductive employees, and de-focused executives. Progent's advanced remote consulting know-how is especially valuable for organizations that depend on public clouds for vital infrastructure or applications like Microsoft Azure, Exchange Online, Amazon Web Service, Google Cloud Platform (GCP), or where onsite tech support may not be useful.
Progent's pricing policy for online help is designed to leverage your IT service dollar. Progent charges by the minute for phone assistance, so you are charged only for the support that you actually get. In contrast to typical remote service organizations, Progent requires no initialization fee or minimum job duration. Progent's per-minute granularity and simple policy for billing eliminate situations where speedy. minor repairs manage to turn into substantial bills. Progent's skill at solving technical issues efficiently means you spends less cash.
Progent's Remote Consulting and Troubleshooting Expertise
Over time, Progent has fine tuned an array of optimized technologies and field-proven processes which allow the maximum level of efficiency for online engineering help and repair for computer networks of any size. Progent offers protected VPN support for VPN gateways from a variety of popular sources including Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN technology allows the staff of Progent's online support team to communicate with your company's environment without breaching network security.
Progent's powerful customer support reporting application maintains comprehensive documentation for the support that Progent's customers have received. Progent's staff consultants have access to the specifics of all help provided to each Progent customer by every engineer. This database of problems and fixes is structured as a readily accessible support database that allows Progent's remote technical experts to communicate their experiences with the whole team to ensure that the value of Progent's support grows over time. Progent's advanced certifications and close relationships with important technology companies including Cisco and Microsoft open up other massive technical knowledge bases and permit priority response from manufacturers' in-house product engineers so Progent's remote consulting specialists can determine the best resolutions in the least time.
Online support services provided by Progent to clients in Pasadena California include:
Authorized Windows Experts
Progent's Microsoft-certified online service professionals can provide computer problem solving and consulting assistance for all Microsoft server technologies. Progent is a Microsoft Certified Partner and can offer your business the expertise of consulting engineers who can help your company with a broad variety of platform support services such as
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid cloud environments, Windows Server 2012 R2 integration,
Windows Server 2008 migration,
Microsoft Exchange 2019 integration,
Microsoft Exchange 2016 Server planning and deployment, Exchange 2013 configuration,
Microsoft Exchange 2010 maintenance,
SharePoint 2019 planning and integration, SharePoint 2016 migration and hybrid integration consulting, Microsoft Teams planning and integration, Skype for Business Server planning and deployment support, Microsoft Lync Server management, and Microsoft Office Communications Server 2007 upgrade,
Microsoft Forefront Threat Management Gateway management and ISA Server migration, Microsoft SQL Server 2019 integration consulting, MS SQL Server 2017 expertise, Microsoft SQL Server 2016 migration and development and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager system monitoring,
Project Server training,
Microsoft Access Application Development and Troubleshooting,
Small Business Server 2011 support, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent in addition can deliver a wide range of affordable desktop support services to assist your company to deploy, integrate, troubleshoot, and manage workstations and laptops powered by Windows. Progent's desktop consulting services include providing Microsoft Windows 10 upgrade support services plus Microsoft System Center 2012 Configuration Manager design and deployment, System Center 2016 Configuration Manager hybrid cloud integration, and Microsoft Intune expertise to streamline the administration of your PCs along with your web-facing mobile devices.
Talk to a Cisco CCIE for High-level Network Problem Solving
The Cisco Certified Internetwork Expert (CCIE) certification is the premier recognition for network professionals, and indicates a person's network technology skills at the master level. Cisco-qualified CCIEs can handle even the most stubborn problems encountered in network infrastructure planning, integration, management, security, and repair. Cisco CCIEs can cooperate on a privileged basis with Cisco's in-house product support engineers in analyzing anomalies with Cisco IOS Software network management utilities and developing workarounds or identifying software updates. Cisco CCIEs represent an excellent value since their broad expertise enables them to find solutions for problems quickly. In many instances, less experienced consultants can struggle for hours or even days with the same tasks that a Cisco CCIE can resolve in minutes. Progent's Cisco-qualified CCIE engineers can connect to your environment using state-of-the-art remote support tools to provide efficient, secure, and economical diagnosis and remediation.
Los Angeles Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Los Angeles Metro Area.
Progent locations in Los Angeles Metro Area
||468 N Camden Dr, #200
Beverly Hills, CA 90210
||Beverly Hills Network Support Services
||9410 Owensmouth Ave
Chatsworth, CA 91311
||Chatsworth Network Support Services
||3780 Kilroy Airport Way, Suite 200
Long Beach, CA 90806
||Long Beach Network Support Services
||355 S Grand Ave, Suite 2450
Los Angeles, CA 90071
||Los Angeles Network Support Services
||1500 Rosecrans Ave, Suite 500
Manhattan Beach, CA 90266
||Manhattan Beach Network Support Services
||1055 E Colorado Blvd, 5th Floor
Pasadena, CA 91106
||Pasadena Network Support Services
||2425 Olympic Blvd, Suite 4000W
Santa Monica, CA 90404
||Santa Monica Network Support Services
||15260 Ventura Blvd, Suite 1200
Sherman Oaks, CA 91403
||Sherman Oaks Network Support Services
||27240 Turnberry Lane, Suite 200
Valencia, CA 91355
||Valencia Network Support Services
Progent's Cisco-qualified CCIEs offer consulting for all of Cisco's popular selection of connectivity products. Cisco networking consulting provided by Progent includes Cisco ASA 5500-X Next Generation firewalls with Firepower Services integration and debugging, Cisco routers planning and management, Catalyst switch support, Nexus switch consulting and support services, Meraki switches consulting services, Cisco Unified Communications Manager and CallManager configuration and technical support, Cisco Voice over IP phones and IP video desktop phones solutions and wireless VoIP phones configuration, Cisco Meraki Wi-Fi AP planning and set up, Cisco Aironet Access Points engineering services, Cisco WiFi controllers integration consulting, Cisco VPN engineering assistance, and SIP and CUBE infrastructure solutions for SIP trunks and CUBE integration consulting. Progent can also provide remote and onsite Wi-Fi site surveys to help you to optimize your Wi-Fi ecosystem.
CISM and CISSP Certified System Security Specialists
Progent's accredited CISM and CISSP security and compliance experts can provide a variety of system protection solutions to strengthen the defenses of your Microsoft Windows, Apple macOS and OS X, or Linux environment against attacks or help your company to clean up quickly after a damaging breach. Security services offered by Progent include: in depth network security and compliance analysis utilizing utilities such as GFI LANguard, AMAP Application Scanner, and products from Solar Winds tools and Netcat; rapid cleanup after virus and worm assaults; integrating firewalls; designing safe mechanisms for off-site and mobile communication; defending your email infrastructure from spam and DHA attacks; and instituting round-the-clock network monitoring.
Cloud Integration Solutions
Progent offers expert remote consulting services to help organizations of any size integrate their networks with popular public clouds such as Microsoft Azure and Amazon Web Services. Progent can help your it team to plan and administer hybrid environments that can include Windows and Linux systems and applications in either cloud-based systems or in hybrid network models that seamlessly combine physical resources as well as cloud services. To assist you to integrate cloud services with networks, Progent can provide a range of cloud integration services such as Office 365 integration with on-premises Exchange deployments,
Microsoft Azure hybrid cloud design and integration consulting, Amazon Web Services (AWS) hybrid cloud migration, Amazon Web Marketing Service programming and troubleshooting, and Google Cloud Platform (GCP) integration expertise. Progent has more than two decades of experience delivering advanced consulting support online, and Progent can make sure you successfully carry out your cloud migration projects quickly and within your budget.
VMware Site Recovery Manager Planning and Deployment
VMware's Site Recovery Manager is a component of VMware vCenter that lets you define, automate and test a consistent runbook for recovering services rapidly after an outage. Site Recovery Manager supports centrally controlled and automated recovery, application mobility, plus non-disruptive site migration, failback and re-protect. Site Recovery Manager also enables non-intrusive testing for site recovery, updates and patches and can produce audit reports to verify complete service restoration, validate SLAs and demonstrate disaster recovery compliance. Progent can provide the support of a VCDX certified VMware Site Recovery Manager consultant to help your organization to design, configure, test and manage a disaster recovery solution based on VMware Site Recovery Manager.
Progent's VMware vSphere experts offer extensive experience of VMware vCloud Director (vCD), vRealize Automation, vRealize Orchestrator and vCloud used for administering private and hybrid cloud solutions that provide high availability, security, and application mobility. Progent can also provide advanced VMware NSX expertise from a VCDX-NV certified network designer to help you to plan and deploy a completely virtualized Software Defined Data Center that can be provisioned or re-purposed instantly and administered with a high degree of automation regardless of the physical components used by the underlying network infrastructure.
UNIX, Linux, Solaris, and macOS and OS X Support Services
Progent's UNIX, Linux experts and Apple macOS and OS X specialists offer remote consulting services to address a broad range of information technologies such as network architecture, email systems, system and operational security, plus UNIX and Microsoft Windows coexistence. For server consolidation and easy administration in networks that combine Linux with Windows, Progent can provide VMware vSphere integration and Citrix expertise. Progent can also help with transitioning from legacy systems to Windows or Linux-powered solutions. Progent's group-based approach to solving technical problems enables quick escalation, if necessary, to consultants with task-relevant experience to tackle complex situations. This expedites solutions of critical problems, reduces lost productivity, and cuts service expense.
Progent's UNIX and Linux consultants can provide urgent remote assistance analyzing problems within UNIX/Linux networks based on leading derivatives of UNIX such as:
Mac OS X
IBM AIX Operating System
Silicon Graphics IRIX (SGI/IRIX)
Progent's ProSight Flat-rate Managed Services for Small and Medium Size Businesses
Progent provides a family of affordable, fixed-price managed services designed to enable small and mid-size businesses to benefit from the same cutting-edge technology deployed by many of the industry's top enterprises. The ProSight series of IT management outsourcing services addresses all critical aspects of modern networking such as email content filtering, security and compliance, cloud-based backup/recovery, network infrastructure monitoring and management, virtual server cloud hosting, and IT resources documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) solution that incorporates next generation behavior analysis tools to guard endpoint devices and servers and VMs against modern malware attacks like ransomware and email phishing, which routinely escape legacy signature-based anti-virus products. ProSight Active Security Monitoring safeguards local and cloud-based resources and provides a unified platform to manage the complete threat progression including blocking, identification, containment, cleanup, and forensics. Key features include single-click rollback with Windows Volume Shadow Copy Service and real-time system-wide immunization against newly discovered attacks. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Endpoint Security and Exchange Email Filtering
ProSight Enhanced Security Protection (ESP) managed services deliver affordable in-depth security for physical and virtual servers, desktops, smartphones, and Exchange email. ProSight ESP utilizes adaptive security and modern behavior analysis for continuously monitoring and reacting to security threats from all attack vectors. ProSight ESP delivers two-way firewall protection, penetration alarms, endpoint management, and web filtering via cutting-edge tools incorporated within a single agent accessible from a single console. Progent's data protection and virtualization experts can help you to design and implement a ProSight ESP environment that addresses your company's specific needs and that allows you prove compliance with legal and industry data security standards. Progent will assist you define and implement security policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alerts that require immediate action. Progent's consultants can also help your company to install and verify a backup and disaster recovery solution like ProSight Data Protection Services (DPS) so you can recover quickly from a destructive cyber attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection unified endpoint security and Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services offer small and medium-sized organizations an affordable and fully managed solution for reliable backup/disaster recovery. For a fixed monthly price, ProSight DPS automates your backup processes and enables rapid restoration of vital files, applications and virtual machines that have become unavailable or damaged as a result of hardware failures, software bugs, natural disasters, human mistakes, or malware attacks such as ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, apps, system images, as well as Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to a local device, or to both. Progent's BDR consultants can provide advanced expertise to configure ProSight Data Protection Services to be compliant with government and industry regulatory standards such as HIPAA, FINRA, PCI and Safe Harbor and, when needed, can assist you to restore your business-critical data. Find out more about ProSight Data Protection Services Managed Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the technology of top data security vendors to deliver centralized management and world-class protection for your inbound and outbound email. The hybrid architecture of Email Guard integrates cloud-based filtering with a local gateway device to provide advanced protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. Email Guard's Cloud Protection Layer serves as a preliminary barricade and blocks the vast majority of threats from reaching your network firewall. This reduces your exposure to inbound threats and conserves network bandwidth and storage space. Email Guard's on-premises gateway appliance provides a further layer of analysis for inbound email. For outgoing email, the on-premises gateway provides anti-virus and anti-spam protection, protection against data leaks, and email encryption. The onsite security gateway can also assist Microsoft Exchange Server to monitor and safeguard internal email that originates and ends inside your security perimeter. For more information, see ProSight Email Guard spam and content filtering.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and inexpensive for small and mid-sized organizations to map, track, reconfigure and debug their networking appliances like switches, firewalls, and access points as well as servers, client computers and other networked devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch ensures that infrastructure topology maps are always updated, captures and manages the configuration information of virtually all devices connected to your network, tracks performance, and sends alerts when issues are detected. By automating tedious management and troubleshooting activities, ProSight WAN Watch can cut hours off common chores such as making network diagrams, reconfiguring your network, locating devices that need critical software patches, or identifying the cause of performance bottlenecks. Learn more about ProSight WAN Watch network infrastructure monitoring and management services.
- ProSight LAN Watch: Server and Desktop Remote Monitoring Services
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that uses state-of-the-art remote monitoring and management (RMM) techniques to keep your network operating at peak levels by tracking the state of critical computers that power your business network. When ProSight LAN Watch detects a problem, an alarm is transmitted immediately to your designated IT management staff and your Progent engineering consultant so that all potential issues can be resolved before they can impact productivity Learn more about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small organization can have its key servers and apps hosted in a secure fault tolerant data center on a fast virtual machine host configured and maintained by Progent's network support professionals. With the ProSight Virtual Hosting model, the customer retains ownership of the data, the operating system platforms, and the apps. Since the environment is virtualized, it can be moved easily to a different hosting solution without requiring a time-consuming and technically risky configuration procedure. With ProSight Virtual Hosting, your business is not tied a single hosting service. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management Services
ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, update, find and safeguard information related to your IT infrastructure, processes, applications, and services. You can quickly find passwords or IP addresses and be warned about impending expirations of SSLs or domains. By updating and organizing your IT infrastructure documentation, you can eliminate up to 50% of time thrown away looking for vital information about your IT network. ProSight IT Asset Management features a common repository for storing and collaborating on all documents related to managing your business network like standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also offers a high level of automation for collecting and relating IT data. Whether youíre making improvements, performing maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the data you require the instant you need it. Learn more about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and low-cost alternative for small and mid-size businesses to obtain an objective evaluation of the overall health of their information system. Powered by some of the leading remote monitoring and management tools in the industry, and overseen by Progent's world-class group of information technology experts, ProSight Network Audits help you see how well the configuration of your essential infrastructure devices conform to leading practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and deliver immediate benefits such as a more manageable Active Directory (AD) system. Both versions also come with one year of state-of-the-art remote network monitoring and management (RMM). Benefits can include simpler network management, better compliance with data security standards, higher utilization of network resources, quicker problem resolution, more reliable backup and restore, and less downtime. Learn more information about ProSight Network Audits IT infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is an affordable service based on a phone interview with a Progent information assurance consultant. The interview is intended to help assess your company's ability either to block or recover rapidly following an attack by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you personally to collect information concerning your existing antivirus tools and backup system, and Progent will then produce a custom Basic Security and Best Practices Report detailing how you can follow best practices to deploy an efficient security and backup environment that meets your company's requirements. For more information, see The ProSight Ransomware Preparedness Report.
Additional Support Services Available from Progent
Progent offers the skills of world-class online consulting experts for special IT projects. Billing charges for longer-term consulting projects are set according to the qualifications of the consultants assigned. Progent's experience with these special fields of information technology allows clients to complete major initiatives within budget and on time. Progent's project-based online engineering solutions include:
How Your Pasadena Company Can Contact Progent's Online Support Professionals
Help Desk Call Center Support
Progent's Help Desk Call Center support alternatives for companies with environments based on Microsoft, Cisco, macOS and OS X, or UNIX/Linux products include comprehensive Help Desk services, shared Help Desk services, and Helpdesk operations consulting.
Progent's Standard Help Desk Services provide small organizations a complete service desk solution that handles all facets of remote desktop support from service requests through ticketing, remote desktop control, progress tracking, problem resolution, and management reports. Progent offers call desk services at a substantial discount off Progent's normal Level 1 desktop service rates, and Progent can provide the option of fast on-demand escalation to subject matter experts to handle challenging issues.
Progent's Call Center consulting support can guide you in building an effective new Help Desk or revamping your existing organization, identifying or enhancing Help Desk Call Center application software to handle the special requirements of your company, or providing occasional online staff to supplement your in-house Call Center team to deal with unusually busy events like software transitions, major updates, or installing brand new applications.
Progent's Help Desk team of experienced network consultants provides your customers in Pasadena California instant assistance from a reliable network service group with substantial experience providing phone consulting and online diagnostics for computer environments powered by Microsoft, Cisco, macOS and OS X, or UNIX/Linux technology. Progent's charter is to earn the Help Desk perception as a key contributor to company efficiency, and Progent's goal is to resolve rather than merely record network issues.
- Business Applications Services: Training, Customization, and Integration
Progent's Applications Experts Group offers phone-based and in-depth consulting expertise and training in specific business application areas including Enterprise Requirements Planning, MRP, customizing accounting packages, and CRM. Progent also can deliver expertise, programming, and training for familiar Microsoft business applications including CRM, Microsoft Office Project, Office 365 Word, and Office 365 Excel. To find out more concerning Progent's expertise, programming, and training services, refer to Progent's Business Application Experts Group.
- Centralized and Automated Administration of Hybrid Cloud Environments
System Center 2016 centralizes and automates the administration of hybrid cloud environments by offering advanced support for Windows Server 2016 servers, Windows 10 clients; seamless integration of mixed-OS environments that incorporate Linux, Microsoft Hyper-V and VMware vSphere; and expanded public and private cloud support such as tighter integration with Microsoft Intune for iPhone and Google Android smartphone administration plus native integration with Operations Management Suite for cloud-based analytics. Progent's System Center 2016 consulting experts can provide advanced online and on-premises expertise for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist organizations of any size to plan and configure a new deployment of Microsoft System Center 2016, expand or optimize an existing one, migrate smoothly from a previous release of System Center, or debug your System Center solution.
- Online Hybrid Network Monitoring and Reporting Services
Progent can deliver businesses in Pasadena California remote IT infrastructure monitoring by providing Microsoft System Center Operations Manager consulting and Microsoft System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can customize SCOM to accommodate your environment so that your computer maintenance is proactive rather than reactive. By exposing potential issues before they result in downtime, proactive monitoring can avoid disruptive and expensive information system breakdowns. Progent can also deploy server and infrastructure monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Sun Solaris, or macOS and OS X networks, Microsoft Windows systems, or systems that incorporate a combination of platforms.
To contact Progent about emergency remote expertise with Microsoft Windows, macOS and OS X, or Linux/UNIX computer systems, visit Progent's Emergency Online Support, call 1-800-993-9400, or see Contact Progent.
For businesses and new businesses in Pasadena California, Progent's online network support engineers can provide effective and economical IT support whenever your organization needs it. More than a decade of offering online tech support has earned Microsoft Partner status for Progent's consultants and has enabled Progent to acquire world-class troubleshooting skills and to fine tune remote access technology to solve IT problems quickly while avoiding the cost and lost productivity associated with in-person support calls.
Even if your Pasadena business relies on a local freelance consultant or employs a full time IT staff that can handle common network issues, Progentís Microsoft certified consultants can still provide an easy and transparent virtual expansion of your local resources in cases when your usual service personnel either lack the time or the expertise to solve unexpected network crises or particularly challenging integration projects.
Benefits of Progent's IT Support for Organizations in Pasadena California
Progent's online network troubleshooting services enable your Pasadena organization to enjoy the benefits of timely, expert network support without the expense of managing an in-house IT organization. Your network will acquire greater business value by being more available, productive, and protected. Advantages to your business include:
- Convenient remote extension of your local support resources
For most companies in Pasadena California, nearby network service providers, whether represented by outside consultants or an internal IT staff, can handle the majority of technical problems. However, IT crises sometimes occur when your regular support personnel are overstretched or absent, and some problems may stem from IT products that is unfamiliar to your onsite support people. In these situations, Progent's on-call service experts give you an easy, fast, and budget-friendly solution to supplement your local help and to pass on useful knowledge to increase your ability to deal with future issues locally.
- Less Dependence on Freelance Service Providers
For network support, smaller businesses commonly rely on independent freelance service providers. Although freelance consultants carry less internal costs than larger support organizations and can afford to charge marginally less, they are occasionally overbooked, making it impossible to respond quickly to urgent situations. If a freelance consultant is occupied with another customer, ill, on a trip, or in class, the lack of backup help may require your business to go without assistance during an IT crisis. As your company expands, system unavailability and problems with critical software are more expensive. The budget you thought you were saving on an independent can be eaten up quickly by reduced productivity. Progent offers a ready source of reserve service experts to make sure your IT system stays available.
- Create a Solid Basis for Seamless Expansion
Organizations typically begin with an IT system created on a shoestring budget. Lacking a scalable infrastructure, band-aid fixes can get thrown onto an unstable foundation. When a network grows, reliability and expandability issues can hinder the productivity of the business. These poorly built systems need careful analysis, intelligent strategic planning, and broad-based IT expertise to evolve to a network infrastructure able to deliver the solid foundation to handle current business demands and ease downstream expansion.
- Interact with Solution Providers Instead of Technology Vendors
Smaller businesses need advice and technical education to negotiate an ever more complicated maze of product options capable of promoting business success and enhancing efficiency. These companies do not need a network engineer who is motivated to earn a commission on a specific vendor's products. IT support and product selling can lead to a scenario where the proposed
solution is designed around a predetermined technology instead of the genuine requirements of a business. Progent avoids these conflicts by offering only services rather than products. This enables Progent to align IT expertise with the best interests of customers.
How Is Progent Unique from Other Service Firms?
Progent is a Microsoft Certified Partner consulting company and Progent's head count, range of IT background, refined support software, and understanding of corporate IT enable offices to escape the pitfalls associated with excessive reliance on smaller service firms, individual freelance consultants, or limited internal resources.
Progent stands out by offering:
How Does Our Company Begin Receiving Remote Computer Support from Progent?
- In-depth Knowledge of Microsoft's Entire Range of Server Platforms
Progent offers world-class support for Microsoftís leading server products with services such as Windows Server 2019 migration consulting, Windows Server 2016 hybrid cloud solutions, Windows 2012 R2 Server planning and deployment support services, Microsoft Windows Server 2008 support, Windows Server 2003 maintenance, Microsoft Exchange 2019 integration, MS Exchange 2016 migration, Microsoft Exchange Server 2013 configuration, Exchange 2010 Server support, Microsoft Exchange Server 2007 and Exchange 2003 Server moves, plus Microsoft SQL Server 2019 configuration expertise, MS SQL Server 2017 planing and migration, Microsoft SQL Server 2016 integration, SQL Server 2014 support, and Microsoft SQL 2012 management and troubleshooting.
- Value Pricing
Progent's pricing model is to charge for phone service and on-premises visits per minute. Consequently, you are billed exclusively for delivered support. Progent does not demand a higher rate for after-hours or urgent service, and inside California or in regions where Progent offers on-premises service, Progent does not charge for travel time except for emergency calls where on-site time is less than four hours. In addition, Progent applies no minimum fee and asks no retainer for services provided during regular working hours. Many support firms demand substantial minimum payments or charge for each fifteen minutes or longer. Progent's one-minute granularity avoids big bills for quick fixes so you won't be tempted to allow simple problems to fester.
- Complete Documentation of Delivered Services
Progent has created a sophisticated service reporting system that records and formats detailed documentation for all delivered support activities. Unlike many independent consultants or small support organizations who provide scant documentation or specifics of services performed, each service provided by Progent is tracked by full documentation. Every Progent consultant has use of the service documentation sent by every consultant to every customer. The discipline of documenting and organizing support records allows more effective support and eliminates a variety of common misfortunes such as when a service client is effectively held hostage to a consultant who refuses to release vital service information.
- 24x7 Server Monitoring with Microsoft System Center Operations Manager
Progent is one of the only support firms to provide round-the-clock system tracking services based on MS Operations Manager. Microsoft System Center Operations Manager allows your computer support to be proactive rather than reactive. By anticipating potential issues before they result in downtime, network monitoring can save your IT network from stressful and expensive service losses.
To get started with Progent's Nationwide Remote Support offerings or to find out more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for network support, visit Immediate Technical Support.