Fast Online Troubleshooting for Pasadena Information Networks
For companies located in Pasadena or anywhere in the state of California, Progent offers remote help for networks powered by Microsoft Windows, Cisco, macOS and OS , or Linux platforms. Progent's Microsoft Certified consulting experts have provided online troubleshooting to businesses in every state in the U.S. (Refer to testimonials from Progent's clients.) Progent also offers the consultation services of Cisco CCIE-qualified network specialists to solve challenging networking problems, as well as the assistance of CISA and CISSP-qualified cybersecurity consultants to handle high-level security design and diagnostic issues.
Progent's remote support experts provide exceptional leverage due to the fact that they possess the real-world experience and have access to the sophisticated technology necessary to resolve the majority of network issues quickly. Efficient support lowers direct costs because service calls require fewer billable consulting minutes. Online help also avoids the cost of dispatching an engineer to your site. Your organization saves additionally in incidental costs by minimizing or eliminating network outages and associated costs resulting from business discontinuity, upset customers and vendors, idle workers, and distracted management. Progent's extensive remote technical support expertise is particularly valuable for organizations that are dependent on public clouds for vital infrastructure or applications like Microsoft Azure, Amazon Web Service, or Office 365 Exchange Online, where onsite IT support may not be an option.
Progent's billing model for remote help is structured to leverage your network support dollar. Progent bills by the minute for phone consulting, so you are billed just for the services that you receive. In contrast to typical online service companies, Progent asks for no startup charge or minimum job duration. Progent's one-minute billing unit and clean policy for billing save you from situations where fast repairs somehow end up as large bills. Progent's penchant for solving technical issues quickly means your business spends less money.
Progent's Online Consulting and Troubleshooting Services
Through years of experience, Progent has refined a set of optimized tools and proven processes that ensure the highest degree of effectiveness for remote consulting and troubleshooting for computer systems of all sizes. Progent provides safe VPN support for gateways from a variety of leading vendors such as Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN access permits the consultants of Progent's online support team to communicate with your computer system remotely without compromising system security.
Progent's proven service database application maintains thorough histories for the support that Progent's customers have been provided. Progent's staff service personnel have access to the details of support delivered to each customer by any consultant. This archive of problems and solutions is structured as a readily exploitable proprietary database that allows Progent's remote technical engineers to communicate their knowledge company-wide to make sure that the quality of Progent's support improves daily. Progent's high-level accreditations and close relationships with important industry leaders such as Cisco and Microsoft open up other extensive support databases and permit fast access to vendors' in-house engineering staff with the result that Progent's remote consulting experts can find the most efficient resolutions in the least time.
Remote support provided by Progent to companies in Pasadena and throughout the state of California include:
Authorized MS Windows Support
Progent's Microsoft-premier online service experts can deliver computer system problem solving and IT assistance for the complete line of Microsoft server platforms. Progent is a Microsoft Certified Partner and can offer your company the expertise of consulting engineers who can assist your company with a broad range of platform support services including
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid cloud systems, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 maintenance,
MS Exchange 2016 Server migration, Exchange 2013 configuration,
Exchange Server 2010 maintenance,
SharePoint 2019 planning and deployment, SharePoint 2016 migration support, Skype for Business planning and deployment support, Lync Server 2013 integration, and Microsoft Office Communications Server upgrade,
Forefront TMG management and ISA Server migration, MS SQL Server 2017 consulting,
Microsoft SQL Server 2016 integration and programming and SQL Server 2014 support,
Systems Center Operations Manager (SCOM) resource monitoring and reporting,
Project Server training,
Microsoft Office Access Application Development,
Small Business Server consulting, and
Windows Essentials migration and cloud integration.
Progent in addition offers a broad range of cost-effective desktop services to assist your business to install, integrate, repair, and administer desktop PCs and notebooks powered by Microsoft Windows. Progent's desktop consulting services cover areas such as providing Windows 10 integration assistance as well as System Center 2012 Configuration Manager (SCCM 2012) planning and installation, System Center 2016 Configuration Manager hybrid cloud integration, and Intune consulting to centralize the management of your PCs and web-facing mobile devices.
Contact a Cisco Certified Internetwork Expert for Complex Infrastructure Troubleshooting
The Cisco CCIE certification is the premier recognition for network engineers, and certifies a person's network technology knowledge at the expert level. Cisco CCIEs can resolve even the most difficult challenges associated with network infrastructure planning, deployment, administration, security, and troubleshooting. Cisco qualified CCIEs work closely with Cisco's in-house engineers in analyzing problems with Cisco IOS Software network management tools and developing alternate approaches or identifying software updates. Cisco qualified CCIEs provide exceptional cost-effectiveness because their depth of expertise permits them to find solutions for problems quickly. In typical cases, less seasoned consultants can wrestle for many hours or days with identical problems that a CCIE can fix in a few minutes. Progent's Cisco CCIE consultants can interface to your network using advanced remote support technology in order to provide efficient, safe, and affordable analysis and remediation.
Los Angeles Metro Contact Information:
Progent offers consulting services and onsite technical support throughout the Los Angeles Metro Area including Orange County.
Progent locations in the Los Angeles Metro Area
||3333 Michelson Drive
|Sales Phone: 657-999-1717
Link: Anaheim Network Support Services
||468 N Camden Dr
Beverly Hills, 90210
|Sales Phone: 424-354-0123
Link: Beverly Hills Network Support Services
||2102 Business Center Dr
|Sales Phone: 949-447-5557
Link: Irvine Network Support Services
||3780 Kilroy Airport Way
Long Beach, 90806
|Sales Phone: 562-314-4498
Link: Long Beach Network Support Services
||355 S Grand Ave
Los Angeles, 90071
|Sales Phone: 213-784-4494
Link: Los Angeles Network Support Services
||1500 Rosecrans Ave
Manhattan Beach, 90266
|Sales Phone: 310-421-4766
Link: Manhattan Beach Network Support Services
||27201 Puerta Real
Mission Viejo, 92691
|Sales Phone: 949-429-4589
Link: Mission Viejo Network Support Services
||Ontario Airport Center
337 N. Vineyard Avenue
|Sales Phone: 909-687-2199
Link: Ontario Network Support Services
||1055 E Colorado Blvd
|Sales Phone: 626-243-2233
Link: Pasadena Network Support Services
||2425 Olympic Blvd
Santa Monica, 90404
|Sales Phone: 424-299-8822
Link: Santa Monica Network Support Services
||15260 Ventura Blvd
Sherman Oaks, 91403
|Sales Phone: 818-666-3781
Link: Sherman Oaks Network Support Services
Progent's CCIEs can provide assistance with the entire range of Cisco's top-selling family of networking appliances by providing services such as:
CISSP and ISSAP Premier System Security Professionals
Progent's accredited CISM and CISSP cybersecurity consultants can provide a variety of security services to strengthen the safety of your Windows, Apple macOS and OS X, Linux, or UNIX environment against internal or external threats or assist you to recover rapidly following a serious breach. Security services available from Progent cover in depth network security assessment using tools such as GFI LANguard NSS, EEYE Vulnerability Scanner, and software from Solar Winds tools and Hydra; rapid recovery from malicious attacks; integrating firewalls; establishing safe architectures for remote and mobile connectivity; defending your email infrastructure from spam and directory harvest attacks; and establishing round-the-clock proactive monitoring.
Cloud Integration Solutions
Progent offers expert online consulting services to help businesses of any size integrate their IT infrastructure with popular public clouds such as Azure and Amazon Web Services (AWS). Progent can help you to design and manage cost-effective ecosystems that can include Windows and Linux operating systems and apps in either cloud-only solutions or in hybrid architectures that utilize physical resources as well as cloud services. To assist you to integrate public cloud services with physical datacenters, Progent offers a variety of public cloud migration services that include Office 365 Exchange Online integration with on-premises installations of Exchange,
Microsoft Azure hybrid cloud planning and deployment consulting, Amazon Web Services (AWS) hybrid cloud integration, and Amazon Web Marketing Service development and debugging. Progent has over 15 years of experience delivering advanced consulting support online, and Progent can help you complete your cloud migration projects quickly and within your budget.
VMware Site Recovery Manager (SRM) Consulting
VMware's Site Recovery Manager (SRM) is an extension to VMware vCenter that lets you orchestrate, automate and test a consistent process for recovering services rapidly following a breakdown. Site Recovery Manager provides centrally controlled and automated disaster recovery, application mobility, plus non-disruptive site relocation, failback and re-protect. SRM also supports non-disruptive testing for site recovery, upgrades and patches and can generate reports to confirm complete service recovery, validate SLAs and prove disaster recovery compliance. Progent offers the skills of a VCDX certified VMware Site Recovery Manager consultant to assist you to design, configure, test and administer a DR solution based on VMware Site Recovery Manager.
Progent's VMware vSphere and vCloud experts have extensive experience of VMware vCloud Director, vRealize Automation (vRA), vRealize Orchestrator (vRO) and vCloud tools for administering private and hybrid cloud environments that provide maximum availability, security, and disaster recovery. Progent can also provide world-class VMware NSX consulting from a VCDX-NV certified network designer to help your organization to build a completely virtualized Software Defined Data Center (SDDC) that can be set up or migrated in minutes and administered with a high level of automation independent of the physical components making up the underlying IP network.
UNIX, Linux, Sun Solaris, and macOS and OS X Expertise
Progent's UNIX/Linux experts and macOS and OS X specialists can provide online consulting services to address a wide spectrum of computer technologies including system infrastructure, messaging systems, system and operational security, plus UNIX/Linux and Windows integration. For server hardware consolidation and easy administration in environments that combine Linux-based systems with Windows, Progent can provide VMware vSphere integration and Citrix XenServer expertise. Progent can also assist with migration from legacy applications to Windows or Linux-powered solutions. Progent's group-based approach to resolving technical issues promotes fast escalation, when required, to engineers with appropriate experience to handle complex scenarios. This expedites repair of critical problems, reduces network downtime, and lowers service expense.
Important Linux variants for which Progent can provide expertise include:
ProSight Fixed-price Managed Services for Small and Mid-size Organizations
Progent offers a selection of low-cost, flat-rate managed services intended to allow small and medium-size organizations to utilize the same best-of-breed technology used by many of the world's leading enterprises. The ProSight series of IT management outsourcing services covers all critical aspects of information technology including email protection, threat defense based on machine leaning, automated backup/recovery, network infrastructure monitoring and management, VM cloud hosting, and IT asset documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint protection solution that incorporates next generation behavior-based machine learning technology to guard endpoint devices as well as servers and VMs against modern malware assaults such as ransomware and file-less exploits, which routinely evade legacy signature-matching AV tools. ProSight Active Security Monitoring safeguards on-premises and cloud resources and provides a single platform to automate the complete malware attack progression including protection, infiltration detection, mitigation, cleanup, and post-attack forensics. Key features include one-click rollback with Windows Volume Shadow Copy Service and automatic network-wide immunization against new attacks. Find out more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Endpoint Protection and Exchange Filtering
ProSight Enhanced Security Protection (ESP) services deliver ultra-affordable multi-layer protection for physical and virtual servers, desktops, mobile devices, and Exchange Server. ProSight ESP uses adaptive security and advanced machine learning for round-the-clock monitoring and responding to security threats from all attack vectors. ProSight ESP provides two-way firewall protection, intrusion alerts, endpoint management, and web filtering via cutting-edge tools incorporated within one agent accessible from a single control. Progent's data protection and virtualization consultants can assist your business to design and implement a ProSight ESP deployment that meets your organization's specific needs and that allows you prove compliance with government and industry information protection regulations. Progent will help you define and implement policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alarms that call for urgent action. Progent's consultants can also assist your company to set up and test a backup and restore solution such as ProSight Data Protection Services so you can get back in business rapidly from a potentially disastrous cyber attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Microsoft Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services from Progent provide small and mid-sized organizations a low cost and fully managed solution for reliable backup/disaster recovery. For a low monthly rate, ProSight Data Protection Services automates your backup processes and allows fast restoration of critical data, applications and VMs that have become unavailable or damaged due to component failures, software glitches, disasters, human error, or malware attacks like ransomware. ProSight DPS can help you protect, recover and restore files, folders, applications, system images, plus Hyper-V and VMware images/. Important data can be protected on the cloud, to an on-promises storage device, or mirrored to both. Progent's backup and recovery consultants can deliver world-class expertise to configure ProSight DPS to to comply with government and industry regulatory requirements such as HIPPA, FIRPA, PCI and Safe Harbor and, whenever needed, can help you to recover your business-critical information. Learn more about ProSight Data Protection Services Managed Cloud Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the infrastructure of leading data security vendors to provide web-based management and comprehensive protection for all your inbound and outbound email. The powerful structure of Email Guard combines cloud-based filtering with a local gateway appliance to offer advanced defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-based threats. The cloud filter acts as a first line of defense and keeps most unwanted email from making it to your security perimeter. This decreases your vulnerability to inbound threats and saves network bandwidth and storage. Email Guard's on-premises gateway device adds a deeper layer of inspection for inbound email. For outgoing email, the onsite security gateway offers AV and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The local gateway can also assist Exchange Server to monitor and safeguard internal email traffic that stays inside your corporate firewall. For more details, visit ProSight Email Guard spam and content filtering.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
ProSight WAN Watch is an infrastructure management service that makes it easy and inexpensive for small and mid-sized businesses to map, monitor, optimize and debug their connectivity appliances like routers, firewalls, and load balancers plus servers, printers, endpoints and other devices. Incorporating state-of-the-art Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that infrastructure topology diagrams are always current, copies and manages the configuration information of virtually all devices connected to your network, tracks performance, and generates notices when problems are discovered. By automating complex network management activities, WAN Watch can cut hours off ordinary chores such as making network diagrams, reconfiguring your network, locating devices that require important updates, or identifying the cause of performance issues. Learn more details about ProSight WAN Watch network infrastructure monitoring and management services.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring service that uses state-of-the-art remote monitoring and management technology to help keep your network running efficiently by tracking the state of vital computers that power your business network. When ProSight LAN Watch uncovers an issue, an alert is transmitted automatically to your designated IT personnel and your Progent consultant so all looming issues can be resolved before they can impact productivity Find out more details about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small business can have its critical servers and applications hosted in a secure fault tolerant data center on a fast virtual machine host set up and maintained by Progent's network support experts. Under Progent's ProSight Virtual Hosting service model, the customer owns the data, the operating system platforms, and the apps. Because the system is virtualized, it can be ported immediately to a different hosting solution without requiring a time-consuming and difficult configuration procedure. With ProSight Virtual Hosting, your business is not tied a single hosting service. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management
ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, maintain, find and safeguard data about your IT infrastructure, procedures, applications, and services. You can instantly find passwords or IP addresses and be alerted about impending expirations of SSL certificates or warranties. By cleaning up and organizing your IT documentation, you can eliminate as much as 50% of time spent trying to find critical information about your IT network. ProSight IT Asset Management includes a centralized location for storing and sharing all documents related to managing your business network like recommended procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for gathering and associating IT data. Whether youíre planning improvements, doing maintenance, or responding to an emergency, ProSight IT Asset Management delivers the information you need as soon as you need it. Find out more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and affordable alternative for small and medium-size businesses to obtain an objective assessment of the overall health of their IT system. Based on a selection of the leading remote monitoring and management (RMM) platforms in the industry, and supervised by Progent's world-class team of information technology experts, ProSight Network Audits show you how well the configuration of your core infrastructure devices adhere to leading practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide instant benefits such as a cleaner Active Directory (AD) system. Both also come with one year of state-of-the-art remote network monitoring and management (RMM). Benefits can include easier network management, better compliance with government and industry security standards, more efficient utilization of network assets, faster troubleshooting, more dependable backup and recovery, and less downtime. Learn more information about ProSight Network Audits network infrastructure review.
The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is a low-cost service centered on a brief interview with a Progent backup/recovery consultant. The interview is intended to help evaluate your company's ability either to stop or recover quickly following an attack by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you personally to gather information about your existing security profile and backup/recovery system, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can apply best practices to deploy a cost-effective security and backup system that aligns with your company's needs. For details, refer to Progent's ProSight Ransomware Preparedness Report Service.
Special Consulting Services Offered by Progent
Progent offers the skills of world-class online consulting professionals for contract information technology programs. Billing rates for longer-term consulting tasks are determined based on the qualifications of the engineers assigned. Progent's background in these special fields of information technology enables clients to execute major initiatives within budget and on time. Progent's special remote consulting solutions include:
How Your Pasadena Business Can Contact Progent's Online Technical Support Experts
Call Center Services
Progent's Help Desk Call Center service offerings for businesses with networks that incorporate Windows, Cisco, Apple macOS and OS X, UNIX, or Linux products include full-service Help Desk services, shared Help Desk support services, and Call Center consulting.
Progent's Standard Help Desk Services provide small organizations a complete service desk solution that manages all facets of online Level 1 desktop support from initial requests through trouble ticket generation, remote desktop control, progress tracking, problem solving, and management reports. Progent provides help desk services at a substantial discount from Progent's normal Level 1 desktop service rates, and Progent can provide the additional option of fast on-demand escalation to Level 2 and Level 3 experts to resolve the most issues.
Progent's Help Desk Call Center consulting support can aid you in establishing an effective new Help Desk or improving your established one, evaluating or modifying Call Center software products to meet the special demands of your company, or providing occasional online personnel to supplement your in-house Help Desk Call Center group to handle unusually busy scenarios like software migrations, major upgrades, or rolling out new business software.
Progent's Call Center staff of veteran information technology consultants offers your clients in Pasadena or anywhere in the state of California fast assistance from a reliable support resource with extensive background providing telephone-based support and remote repair service for IT systems powered by Windows, Cisco, Apple macOS and OS X, UNIX, or Linux components. Progent's mission is to earn the Help Desk Call Center the reputation as a significant driver of business productivity, and Progent's policy is to resolve and not simply document network problems.
- Business Applications Services: Training, Development, and Troubleshooting
Progent's Applications Experts Group can supply remote and in-depth consulting support and training in key business application areas such as ERP, Manufacturing Requirements Planning, custom programming for accounting packages, and CRM. Progent also can provide expertise, custom development, and education for familiar Microsoft business applications including Microsoft CRM, Office Project, Microsoft Office 365 Word, and Office 365 Excel. For additional information on Progent's expertise, customization, and training offerings, visit Progent's Applications Experts Services.
- Unified and Streamlined Management of Hybrid Cloud Networks
Microsoft System Center 2016 unifies and automates the management of hybrid cloud environments by offering advanced support for Windows Server 2016, Windows 10; cohesive management of mixed-OS networks that include various Linux distributions, Microsoft Hyper-V and VMware vSphere; and better public and private cloud support including tighter integration with Microsoft Intune for iPhone and Android smartphone administration plus built-in integration with Microsoft Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center 2016 consulting experts can provide advanced online and on-premises support for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist organizations of any size to plan and configure a new deployment of System Center 2016, expand or optimize an existing one, upgrade efficiently from a prior version of System Center, or debug your System Center solution.
- Remote IT Infrastructure Monitoring and Reporting Services
Progent can deliver businesses in Pasadena, or anywhere in the state of California, online IT infrastructure monitoring and reporting by providing System Center 2016 Operations Manager (SCOM 2016) consulting services and Microsoft System Center 2012 Operations Manager troubleshooting and support. Progent can adapt SCOM to suit your environment so that your computer maintenance is proactive rather than reactive. By exposing potential problems before they grow into crashes, remote monitoring can avoid stressful and expensive information system crises. Progent can also utilize system monitoring utilities such as Nagios and MRTG to diagnose UNIX/Linux, Solaris, or macOS and OS X networks, Microsoft Windows systems, or environments that support multiple platforms.
To get in touch with Progent about urgent phone-based assistance with Microsoft, Apple macOS and OS X, or Linux environments, go to Progent's Nationwide Online Help, telephone 1-800-993-9400, or visit Contact Progent.
For businesses and startups in Pasadena or throughout the state of California, Progent's online network support specialists can deliver professional and economical IT help the moment your organization requires it. More than a decade of delivering online technical assistance has led to Microsoft Partner status for Progent's consulting experts and has enabled Progent to develop high-end troubleshooting skills and to fine tune remote connectivity technology to repair network problems quickly while eliminating the cost and lost productivity associated with in-person support visits.
Even if your Pasadena office works with a local independent support technician or employs a full time organization that can handle the majority of network problems, Progentís Microsoft and Cisco certified consultants can still provide a convenient and seamless remote extension of your local resources in cases when your usual service personnel either lack the bandwidth or the expertise to fix sudden system emergencies or especially challenging integration problems.
Advantages of Progent's Network Help for Companies in Pasadena
Progent's online support services allow your Pasadena business to experience the benefits of immediate, world-class network support without the cost of maintaining an in-house IT organization. Your network will acquire added business value by being more reliable, efficient, and protected. Benefits to your company include:
- Seamless virtual extension of your on-site IT resources
With most organizations in Pasadena or anywhere in California, local computer service providers, whether consisting of outside consultants or an in-house maintenance staff, can take care of typical network problems. However, IT crises can occur when local resources are too busy or unavailable, and some problems may involve IT products that is beyond the scope of your onsite service technicians. In these situations, Progent's on-call service professionals offer a convenient, quick, and affordable solution to supplement your regular help and to transfer useful knowledge to increase your capability to handle future problems locally.
- Reduced Dependence on Individual Service Providers
For IT support, smaller businesses commonly depend on independent freelance service providers. Although independent service people have less overhead than larger service organizations and can often charge lower rates, they are occasionally overextended, making it hard to respond rapidly to urgent situations. If an independent service provider is occupied with another client, ill, on vacation, or in training, the absence of backup personnel may force your company to wait for help during an IT crisis. As your business expands, system downtime and trouble with critical software become more expensive. The money you thought you were saving on an independent can be eaten up fast by lost productivity. Progent provides an on-call source of backup support experts to make sure your IT system is always available.
- Build a Solid Foundation for Seamless Growth
Businesses typically begin with an IT system implemented on a shoestring budget. Without a robust framework, band-aid repairs can get piled on top of an unstable foundation. When a company grows, reliability and expandability issues can hinder the success of the business. These badly built environments require proper assessment, intelligent long-term planning, and extensive IT expertise to upgrade to a network architecture that can provide the stable foundation to meet vital business requirements and ease future growth.
- Interact with Problem Solvers Rather Than Technology Resellers
Smaller offices require advice and technical training to navigate through an ever more complex maze of product alternatives capable of accelerating business growth and improving productivity. These companies hardly need a network consultant who is motivated to earn a commission on a specific vendor's products. IT consulting and product selling can result in a situation where the recommended
solution is built around a profitable product instead of the genuine needs of a client. Progent eliminates these conflicts by offering only services instead of products. This enables Progent to align IT consulting with the real interests of clients.
How Is Progent Different from Other Support Firms?
Progent is a Microsoft Certified Partner consulting company and Progent's number of employees, breadth of IT knowledge, fine tuned remote support tools, and understanding of enterprise networking allow companies to avoid the pitfalls associated with exclusive reliance on smaller consulting firms, individual freelance service providers, or limited in-house IT help.
Progent adds value by offering:
How Does My Business Start Receiving Online Computer Support from Progent?
- Certified Expertise in Microsoft's Full Range of Server Platforms
Progent can provide world-class support for Microsoftís popular server products with services such as Windows Server 2019 migration services, Windows Server 2016 hybrid cloud integration, Windows 2012 R2 Server migration and integration support services, Microsoft Windows Server 2008 upgrades, Microsoft Windows Server 2003 maintenance, Microsoft Exchange 2016 planning and deployment, Microsoft Exchange Server 2013 configuration, Exchange Server 2010 maintenance, Microsoft Exchange 2007 Server and Microsoft Exchange Server 2003 upgrades, plus MS SQL Server 2017 planing and migration, Microsoft SQL Server 2016 integration, SQL Server 2014 consulting support, and Microsoft SQL Server management and troubleshooting.
- Value Pricing
Progent's pricing model is to charge for phone support and in-person visits per minute. As a result, you pay just for received support. Progent does not demand a more expensive rate for off-hours or emergency support, and within California or in regions where Progent offers on-site service, Progent does not charge for travel time except for urgent calls where on-site time is less than 4 hours. Also, Progent applies no minimum charge and requires no retainer for support services provided during normal business hours. Many support firms impose substantial minimum payments or charge for every quarter hour or longer. Progent's one-minute granularity avoids large invoices for quick solutions so you won't be forced to allow minor problems to stay unaddressed.
- Complete Records of Delivered Services
Progent has developed a sophisticated support reporting system that stores and organizes complete documentation for all delivered support activities. Unlike some independent consultants or local support organizations who offer scant documentation or specifics of services done, every service delivered by Progent is tracked by comprehensive documentation. Every Progent staff member has access to the support documentation sent by each consultant to each customer. The discipline of documenting and organizing service records results in more efficient service and avoids a slew of typical misfortunes such as when a support client is virtually held hostage to a consultant who wonít let go of the keys to the kingdom.
- 24x7 Network Monitoring with MS System Center Operations Manager
Progent is one of the few support companies to offer round-the-clock network tracking services powered by MS Operations Manager. Microsoft Operations Manager allows your network maintenance to be anticipatory rather than reactive. By revealing potential problems before they result in downtime, network monitoring can save your IT network from painful and costly service disruptions.
To initiate Progent's Nationwide Remote Support offerings or to find out more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for IT help, go to Immediate Online Support.