Immediate Online Help for Pasadena California Computer Networks
For organizations in Pasadena California, Progent provides online help for information systems powered by Microsoft Windows, Cisco, macOS and OS, or Linux technology. Progent's Microsoft Premier professionals have provided remote support to businesses in every state in the U.S. (Check out recommendations from Progent's clients.) In addition, Progent offers the consultation services of Cisco CCIE-qualified network specialists to solve complex networking issues, as well as the services of CISSP-certified security consultants to handle high-level security design and troubleshooting issues.
Progent's online technical support engineers provide excellent leverage because they have the practical experience and have access to the sophisticated tools necessary to resolve most information system problems quickly. Efficient support lowers immediate costs since solutions require minimal billable minutes. Remote help also eliminates the cost of dispatching an engineer to your site. Your company benefits additionally in incidental expenses by reducing or avoiding system downtime and associated losses stemming from business disruption, disgruntled customers and vendors, unproductive workers, and de-focused executives. Progent's advanced remote consulting expertise is particularly helpful for organizations that depend on public clouds for vital network infrastructure or software such as Azure, Exchange Online, Amazon AWA, Google Cloud, or where onsite support may not be an option.
Progent's pricing policy for online help is designed to stretch your IT service investment. Progent charges by the minute for phone assistance, so you are billed only for the support that you actually get. Unlike many online support firms, Progent imposes no service activation surcharge or minimum payments. Progent's per-minute billing unit and simple model for billing do away with scenarios where speedy. minor repairs somehow end up as major invoices. Progent's skill at dealing with technical issues efficiently means you saves cash.
Progent's Online Consulting and Technical Support Expertise
Over the years, Progent has mastered a collection of optimized tools and field-proven processes which ensure the maximum degree of effectiveness for online help and troubleshooting for IT networks of any size. Progent offers secure VPN support for gateways from multiple leading vendors such as Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN technology permits the engineers of Progent's remote service group to link to your company's environment without compromising system security.
Progent's proven technical support reporting application stores extensive records for the support that Progent's clients have received. Progent's team engineers have access to the specifics of services rendered to each customer by any Progent consultant. This history of trouble tickets and repairs is stored as an easily exploitable internal database that allows Progent's remote technical engineers to communicate their knowledge with the whole team to ensure that the value of Progent's technical support grows daily. Progent's advanced accreditations and close relationships with major technology companies including Cisco and Microsoft open up additional massive technical support knowledge bases and allow fast access to vendors' in-house support staff with the result that Progent's remote service specialists can arrive at the best solutions promptly.
Remote support services available from Progent to clients in Pasadena California include:
Authorized Microsoft Windows Support
Progent's Microsoft-expert remote service engineers can provide network repair and consulting support for all Microsoft server products. Progent is a Microsoft Certified Partner and can provide your business the expertise of support engineers who can help you with a broad range of platform support services such as
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid cloud systems, Windows Server 2012 R2 integration,
Windows Server 2008 R2 maintenance,
Microsoft Exchange 2019 planning and configuration,
Microsoft Exchange 2016 Server planning and deployment, Microsoft Exchange 2013 consulting,
Microsoft Exchange Server 2010 maintenance,
SharePoint Server 2019 design and configuration, SharePoint Server 2016 migration consulting services, Microsoft Teams planning and integration, Microsoft Skype for Business migration consulting, Microsoft Lync Server 2013 integration, and Microsoft Communications Server 2007 upgrade,
Forefront Threat Management Gateway management and ISA Server migration, MS SQL Server 2019 integration consulting, Microsoft SQL Server 2017 consulting, SQL Server 2016 migration and programming and SQL Server 2014 support,
Systems Center Operations Manager (SCOM) system monitoring and reporting,
Project Server planning,
Microsoft Access Development and Training,
Small Business Server support, and
Windows Essentials migration and cloud integration.
Progent also offers a broad array of affordable desktop support services to assist you business to install, configure, troubleshoot, and administer workstations and notebooks powered by Windows. Progent's PC desktop consulting services include offering Microsoft Windows 10 migration support services plus System Center 2012 Configuration Manager planning and installation, Microsoft System Center 2016 Configuration Manager (SCCM 2016) hybrid cloud integration, and Intune consulting to centralize the management of your desktops along with your web-facing mobile devices.
Talk to a Cisco CCIE for Complex Network Troubleshooting
The Cisco Certified Internetwork Expert certification is the top accreditation for network professionals, and certifies an individual's network technology skills at the expert level. CCIEs can resolve the most stubborn problems associated with network infrastructure design, deployment, maintenance, compliance, and repair. CCIEs work closely with Cisco's internal support staff in analyzing anomalies with IOS network management utilities and coming up with alternate approaches or identifying program updates. Cisco qualified CCIEs offer exceptional value because their broad expertise allows them to solve problems rapidly. In many instances, less qualified consultants can wrestle for many hours or days with identical problems that a CCIE can resolve in a few minutes. Progent's Cisco CCIE certified consultants can connect to your network using state-of-the-art remote support tools to provide quick, safe, and economical analysis and repair.
Los Angeles Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Los Angeles Metro Area.
Progent locations in Los Angeles Metro Area
||468 N Camden Dr, #200
Beverly Hills, CA 90210
||Beverly Hills Network Support Services
||9410 Owensmouth Ave
Chatsworth, CA 91311
||Chatsworth Network Support Services
||3780 Kilroy Airport Way, Suite 200
Long Beach, CA 90806
||Long Beach Network Support Services
||355 S Grand Ave, Suite 2450
Los Angeles, CA 90071
||Los Angeles Network Support Services
||1500 Rosecrans Ave, Suite 500
Manhattan Beach, CA 90266
||Manhattan Beach Network Support Services
||1055 E Colorado Blvd, 5th Floor
Pasadena, CA 91106
||Pasadena Network Support Services
||2425 Olympic Blvd, Suite 4000W
Santa Monica, CA 90404
||Santa Monica Network Support Services
||15260 Ventura Blvd, Suite 1200
Sherman Oaks, CA 91403
||Sherman Oaks Network Support Services
||27240 Turnberry Lane, Suite 200
Valencia, CA 91355
||Valencia Network Support Services
Progent's Cisco-qualified CCIEs can provide assistance with the entire range of Cisco's market leading family of connectivity products by providing consulting services such as:
CISSP and ISSAP Premier System Security Professionals
Progent's accredited CISM and CISSP security and compliance experts offer a variety of security solutions that can enhance the immunity of your Windows, Apple macOS and OS X, Linux environment against attacks or assist you to recover quickly after a damaging penetration. Security support services offered by Progent cover in depth data security audits utilizing tools such as GFI LANguard NSS, EEYE Vulnerability Scanner, and products from Solar Winds tools and Hydra; rapid recovery from malicious assaults; integrating firewalls; designing safe techniques for remote and mobile communication; protecting your email infrastructure against viruses, spam and DHA attacks; and initiating round-the-clock proactive monitoring.
Cloud Integration Solutions
Progent can provide advanced online consulting to help businesses of any size integrate their IT infrastructure with popular public cloud platforms including Azure and Amazon Web Services (AWS). Progent can help your it team to design and manage hybrid environments that can include Windows and Linux systems and apps in either cloud-centric systems or in hybrid network models that utilize local IT assets as well as cloud services. To assist you to integrate public clouds with physical datacenters, Progent can provide a range of public cloud integration services that include Office 365 Exchange Online integration solutions with on-premises Exchange deployments,
Microsoft Azure hybrid cloud planning and integration consulting, Amazon Web Services hybrid cloud migration, Amazon Web Marketing Service programming and debugging, and Google Cloud integration consulting. Progent has more than 20 years of experience providing advanced consulting services online, and Progent can make sure you successfully carry out your cloud integration initiatives on schedule and within your budget.
VMware Site Recovery Manager and NSX Planning and Deployment
VMware's Site Recovery Manager is a component of VMware vCenter that allows you to orchestrate, automate and test a repeatable process for recovering services quickly following a breakdown. SRM provides centrally controlled and automated disaster recovery, application mobility, plus non-intrusive site relocation, failback and site re-protect. SRM also supports non-disruptive testing for disaster recovery, updates and fixes and can generate audit reports to confirm full service recovery, validate Service Level Agreements and prove compliance. Progent offers the skills of a VCDX certified VMware SRM consulting expert to help your organization to plan, deploy, test and manage a disaster recovery system powered by VMware SRM.
Progent's VMware vSphere experts offer extensive understanding of VMware vCloud Director, vRealize Automation (vRA), vRealize Orchestrator and vCloud Suite used for administering private and public cloud and hybrid cloud solutions that provide maximum availability, security, and disaster recovery. Progent can also provide world-class VMware NSX expertise from a VCDX-NV certified network designer to help you to create a completely virtualized Software Defined Data Center that can be provisioned or migrated instantly and managed with a high degree of automation regardless of the hardware used by the underlying IP network.
UNIX/Linux, Solaris, and macOS and OS X Expertise
Progent's UNIX, Linux consultants and Apple macOS and OS X technology specialists can provide phone-based consulting services to cover a wide range of information technologies such as network infrastructure, messaging systems, system and operational security, plus UNIX and Microsoft Windows coexistence. For server hardware consolidation and simplified administration in networks that combine Linux-based systems with Windows, Progent offers VMware vSphere integration and Citrix XenServer support. Progent can also assist with transitioning from legacy systems to Windows or Linux-based solutions. Progent's team-oriented approach to solving network problems promotes fast escalation, when required, to consultants with task-relevant experience to tackle complex situations. This accelerates repair of urgent problems, reduces network downtime, and lowers service costs.
Major Linux variants for which Progent can provide expert support include:
ProSight Fixed-price Managed Services for Small and Medium Size Businesses
Progent offers a family of affordable, fixed-price services designed to enable small and mid-size businesses to benefit from the same advanced technology used by some of the industry's leading corporations. Progent's ProSight line of IT management outsourcing services addresses all key facets of information technology such as email content filtering, behavioral-based threat defense, automated backup and disaster recovery, network infrastructure monitoring and management, VM hosting, and IT resources documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that utilizes next generation behavior-based machine learning technology to defend endpoints as well as physical and virtual servers against modern malware attacks such as ransomware and email phishing, which easily evade legacy signature-matching anti-virus products. ProSight ASM safeguards on-premises and cloud resources and provides a single platform to address the entire threat lifecycle including filtering, infiltration detection, containment, remediation, and forensics. Top capabilities include one-click rollback using Windows VSS and automatic network-wide immunization against new attacks. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Endpoint Protection and Microsoft Exchange Filtering
Progent's ProSight Enhanced Security Protection (ESP) services offer ultra-affordable multi-layer protection for physical servers and VMs, desktops, mobile devices, and Microsoft Exchange. ProSight ESP uses adaptive security and modern behavior analysis for round-the-clock monitoring and reacting to security threats from all attack vectors. ProSight ESP provides two-way firewall protection, penetration alerts, device control, and web filtering via leading-edge technologies incorporated within a single agent managed from a unified control. Progent's security and virtualization experts can assist you to plan and configure a ProSight ESP deployment that meets your organization's specific requirements and that helps you prove compliance with government and industry information security regulations. Progent will help you specify and configure policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alarms that require immediate action. Progent can also help you to install and test a backup and disaster recovery system such as ProSight Data Protection Services so you can get back in business rapidly from a destructive security attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Microsoft Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services offer small and medium-sized businesses an affordable and fully managed solution for reliable backup/disaster recovery (BDR). Available at a fixed monthly price, ProSight DPS automates and monitors your backup activities and enables rapid restoration of critical files, applications and VMs that have become unavailable or corrupted as a result of component failures, software glitches, disasters, human error, or malware attacks such as ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to an on-promises storage device, or to both. Progent's cloud backup specialists can deliver world-class expertise to set up ProSight DPS to be compliant with government and industry regulatory standards like HIPAA, FINRA, PCI and Safe Harbor and, when necessary, can assist you to restore your critical data. Find out more about ProSight Data Protection Services Managed Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the infrastructure of leading data security companies to provide web-based management and comprehensive security for your email traffic. The powerful architecture of Progent's Email Guard managed service integrates cloud-based filtering with an on-premises gateway device to provide complete protection against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. Email Guard's cloud filter acts as a first line of defense and blocks the vast majority of threats from making it to your security perimeter. This decreases your vulnerability to external attacks and saves system bandwidth and storage space. Email Guard's onsite security gateway appliance provides a deeper layer of analysis for incoming email. For outbound email, the local security gateway offers anti-virus and anti-spam filtering, protection against data leaks, and email encryption. The on-premises gateway can also assist Exchange Server to monitor and protect internal email that originates and ends inside your security perimeter. For more details, see Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Network Infrastructure Management
ProSight WAN Watch is a network infrastructure management service that makes it simple and affordable for small and mid-sized organizations to diagram, monitor, reconfigure and debug their connectivity appliances like switches, firewalls, and access points as well as servers, endpoints and other devices. Using state-of-the-art RMM technology, ProSight WAN Watch ensures that network diagrams are always updated, captures and manages the configuration of almost all devices connected to your network, tracks performance, and generates notices when problems are discovered. By automating time-consuming network management activities, ProSight WAN Watch can cut hours off ordinary tasks such as network mapping, reconfiguring your network, finding appliances that need critical updates, or resolving performance issues. Find out more details about ProSight WAN Watch network infrastructure management consulting.
- ProSight LAN Watch: Server and Desktop Remote Monitoring Services
ProSight LAN Watch is Progentís server and desktop monitoring managed service that uses advanced remote monitoring and management technology to keep your network operating efficiently by checking the state of vital computers that drive your business network. When ProSight LAN Watch uncovers a problem, an alert is sent automatically to your designated IT staff and your Progent engineering consultant so all looming issues can be addressed before they can impact your network Find out more about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small organization can have its key servers and apps hosted in a secure fault tolerant data center on a high-performance virtual host configured and managed by Progent's network support professionals. With the ProSight Virtual Hosting model, the customer owns the data, the operating system software, and the applications. Because the system is virtualized, it can be moved easily to an alternate hardware solution without requiring a time-consuming and difficult configuration process. With ProSight Virtual Hosting, your business is not locked into a single hosting service. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, update, find and protect information related to your IT infrastructure, procedures, applications, and services. You can instantly find passwords or serial numbers and be alerted automatically about upcoming expirations of SSL certificates or warranties. By updating and organizing your network documentation, you can save as much as 50% of time wasted looking for critical information about your IT network. ProSight IT Asset Management features a centralized repository for holding and sharing all documents related to managing your network infrastructure such as standard operating procedures and self-service instructions. ProSight IT Asset Management also offers a high level of automation for gathering and relating IT data. Whether youíre making improvements, performing maintenance, or responding to a crisis, ProSight IT Asset Management delivers the knowledge you require the instant you need it. Find out more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and affordable alternative for small and medium-size organizations to get an objective evaluation of the health of their IT system. Based on some of the leading remote monitoring and management platforms available, and overseen by Progent's world-class group of IT professionals, ProSight Network Audits show you how well the deployment of your essential network devices conform to industry best practices. The Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and deliver immediate ROI like a more manageable Active Directory environment. Both also come with a year of cutting-edge remote network monitoring and management. Advantages can include simpler management, better compliance with information security requirements, higher utilization of IT assets, faster troubleshooting, more dependable backup and restore, and higher availability. See more about Progent's ProSight Network Audits network infrastructure review.
Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is an affordable service centered on a brief discussion with a Progent backup/recovery consultant. The interview is intended to evaluate your organization's ability either to block or recover quickly following an assault by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you personally to gather information concerning your existing security profile and backup/recovery system, and Progent will then produce a written Basic Security and Best Practices Report document describing how you can follow industry best practices to create a cost-effective AV and backup/recovery system that aligns with your company's requirements. For details, visit The ProSight Ransomware Preparedness Report.
Additional Consulting Services Available from Progent
Progent can provide the services of world-class remote consulting professionals for special information technology projects. Progent's charges for ongoing development or consulting tasks are determined based on the level of expertise of the engineers involved. Progent's background in these important areas of computer technology enables clients to execute major initiatives within budget and on schedule. Progent's special online engineering services include:
How Your Pasadena Business Can Contact Progent's Remote Service Experts
Help Desk Call Center Services
Progent's Help Desk support programs for businesses with environments that incorporate Windows, Cisco, macOS and OS X, or UNIX/Linux products include comprehensive Help Desk services, co-managed Helpdesk services, and Call Center consulting.
Progent's Standard Help Desk Services offer small organizations a comprehensive solution that manages all facets of online Level 1 desktop support from service requests through trouble ticket generation, screen sharing, status tracking, problem solving, and management reports. Progent offers service desk support at a significant discount from Progent's regular Level 1 desktop support rates, and Progent offers the option of fast as-needed escalation to subject matter experts to handle the most problems.
Progent's Help Desk Call Center consulting expertise can assist you in building an efficient new Help Desk Call Center or enhancing your established organization, identifying or modifying Help Desk application software to meet the unique requirements of your business, or adding temporary online staff to work with your internal Help Desk team to deal with unusually busy situations such as software transitions, mass upgrades, or rolling out brand new business software.
Progent's Call Center team of veteran information technology professionals gives your workers in Pasadena California quick communication with a reliable technical support resource with substantial experience providing telephone-based consulting and remote repair service for computer environments based on Microsoft, Cisco, macOS and OS X, UNIX, or Linux components. Progent's mission is to give the Help Desk perception as a major driver of business performance, and Progent's intent is to solve rather than merely document IT problems.
- Applications Services: Education, Programming, and Problem Solving
Progent's Applications Consulting staff offers remote and in-depth engineering expertise and training in key application areas including Enterprise Requirements Planning, MRP, customizing accounting packages, and CRM. Progent also offers expertise, custom programming, and training for familiar Microsoft applications such as CRM, Office Project, Office 365 Word, and Microsoft Office 365 Excel. For more on Progent's consulting, customization, and training services, see Progent's Applications Experts Group.
- Unified and Automated Management of Hybrid Cloud Networks
Microsoft System Center 2016 centralizes and automates the administration of hybrid cloud environments by offering comprehensive support for Windows Server 2016, Windows 10; seamless integration of heterogeneous environments that include Linux, Microsoft Hyper-V and VMware; and expanded public and private cloud support including tighter integration with Microsoft Intune for iPhone and Google Android smartphone management plus built-in integration with Microsoft Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center 2016 consulting experts can provide world-class remote and on-premises support for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist organizations of any size to plan and install a new deployment of Microsoft System Center 2016, extend or tune an existing one, upgrade smoothly from a prior release of System Center, or troubleshoot your System Center environment.
- Remote Hybrid Network Monitoring Services
Progent can deliver businesses in Pasadena California online IT infrastructure monitoring and reporting by providing System Center Operations Manager (SCOM 2016) expertise and System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can adapt SCOM to accommodate your business so that your network maintenance is proactive rather than reactive. By exposing emerging problems before they expand into full-scale emergencies, automated monitoring can minimize stressful and costly network breakdowns. Progent can also utilize system monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Solaris, or macOS and OS X environments, Windows environments, or environments powered by a variety of operating systems.
To get in touch with Progent about emergency online support with Microsoft, macOS and OS X, or Linux networks, visit Progent's Urgent Phone-Based Support, phone 1-800-993-9400, or go to Contact Progent.
For companies and startups in Pasadena California, Progent's phone-based network support specialists can provide expert and economical IT help whenever your business needs it. Long experience delivering online repair services has led to Microsoft Partner status for Progent's consultants and has allowed Progent to acquire world-class troubleshooting skills and to refine online connectivity tools to repair computer problems quickly while avoiding the expense and lost productivity associated with in-person service visits.
Even if your Pasadena business has a local independent consultant or maintains an in-house organization that can deal with the majority of computer problems, Progentís Microsoft and Cisco certified consultants can provide a convenient and seamless virtual extension of your on-site resources in cases when your regular service personnel either lack the time or the expertise to fix unexpected system crises or especially tough integration projects.
Features of Progent's Online Computer Services for Pasadena California
Progent's online help, remote repair, network security expertise, and network management services offer companies in Pasadena California unparalleled leverage for your IT budget. Whether you need one-time phone support and Internet-based network repair or ongoing Help Desk call center support and system administration, Progent's professionals can provide your office world class IT support while permitting you to avoid the expense and hassle of running a large in-house IT staff. Key features of Progent's National Remote Support program include:
- Fast Telephone Contact with Microsoft Premier Experts
Progent's staff of Microsoft-certified engineers can provide fast and affordable expertise to companies in Pasadena California and is also ideal for networks in geographic regions that have a limited supply of consultants with proven experience supporting Microsoft's current family of server platforms. All Progent phone support staff have over 10 years of experience integrating Microsoft products. As a Microsoft Partner support company, Progent has access to a wide selection of Microsoft support tools, service information, and on-going training.
- Per Minute Rates to Reduce Costs
Progent provides remote help on a minute-by-minute billing plan, so you are billed only for the services you receive. Progent has no minimum fee for phone support and requires no monthly retainer for support services provided during normal working hours. This protects you from paying big bills for quick repairs.
- Availability of Cisco Certified Network Architecture Experts
Progent's certified experts for Cisco offers the services of on-staff specialists who have experience in planning, deploying, and managing networking environments powered by Cisco products. Progent can provide a CCIE or CCNP to show you how to create fast, reliable, and protected infrastructure for fixed and mobile networking.
- Application Specialists Team
Progent's basic consulting services consist of system integration, Microsoft Exchange Server expertise, system security design, and Help Desk sharing services. Progent's Application Experts Team can provide in-depth consulting expertise for specific application areas. Support available from the Application Experts Group includes:
Microsoft Dynamics GP/Great Plains Support and Customization
MS Project Training
Microsoft Office 365 integration support
Office Excel and Office 365 Excel Technical Support and VBA Programming
Microsoft Office Word and Microsoft Office 365 Word Consulting
Business Information (BI) Reporting Development and Training
Microsoft Power BI Consulting Services
UNIX, Linux and Solaris Help
Microsoft SQL Server 2019 solution design, Microsoft SQL Server 2017 planning and migration, Microsoft SQL 2016 Software Programming, and Microsoft SQL 2014 Application Programming and Troubleshooting
Oracle DBA Services and Application Development
MySQL Database Administration and Software Design
Amazon Marketplace Web Service (Amazon MWS) Application Development
By offering a convenient one-stop source for IT generalists and specialists, Progent is able to deliver fast, affordable, and comprehensive IT solutions that align with the unique needs of your business.
- State of the Art Online Access Software
Protected remote connectivity allows Progent's service experts to observe exactly what your customers see. This makes it easier to produce fast solutions to problems that might otherwise require an expensive personal service call. Effective online connectivity software and expert technicians combine to allow Progent to resolve most IT issues rapidly and affordably. Progent is a pioneer in online troubleshooting and automated network monitoring.
- Support for Leading VPN Products
Progent can provide secure Virtual Private Network connectivity for gateways from major VPN providers such as Microsoft, Cisco, NetScreen and CheckPoint. Secure VPN remote access enables the engineers at Progent's Technical Response Center to access your system remotely without jeopardizing network security.
- 24x7 Service for High System Availability
For businesses with mission-critical applications, Progent can provide optional 24x7 remote support services. Used in conjunction with remote 24x7 server monitoring based on MS System Center Operations Manager, this offering can help ensure maximum network availability.
- Help Desk Call Center
Progent's Help Desk outsourcing programs are designed especially for budget-constrained offices whose clients require immediate access to a Help Desk Call Center with expert phone support and complete escalation capability.
What Makes Progent Different from Other Service Firms?
Progent is a Microsoft Partner support company and Progent's number of employees, depth of IT expertise, fine tuned remote support tools, and understanding of corporate IT allow offices to avoid the limitations of exclusive reliance on smaller consulting firms, individual freelance service providers, or over-stretched internal resources.
Progent adds value by providing:
How Does My Business Start Getting Remote Computer Support from Progent?
- In-depth Expertise in Microsoft's Entire Line of Servers
Progent offers in-depth expertise for Microsoftís leading server products with services that include Microsoft Windows Server 2019 migration consulting, Windows Server 2016 hybrid cloud integration, Windows 2012 R2 Server planning and deployment support services, Windows Server 2008 migration, Microsoft Windows Server 2003 maintenance, MS Exchange 2019 Server planning and configuration, MS Exchange 2016 Server planning and deployment, Microsoft Exchange Server 2013 integration, Microsoft Exchange Server 2010 maintenance, Microsoft Exchange 2007 Server and Exchange 2003 Server upgrades, plus Microsoft SQL Server 2019 integration consulting, Microsoft SQL Server 2017 planing and migration, SQL Server 2016 integration and development, SQL Server 2014 support, and Microsoft SQL Server maintenance.
- Value Pricing
Progent's pricing policy is to bill for online support and in-person help per minute. Consequently, you owe exclusively for delivered services. Progent does not demand a more expensive rate for after-hours or priority support, and inside California or in regions where Progent offers on-premises service, Progent does not bill for travel except for emergency support where on-site time is less than four hours. Also, Progent applies no startup charge and asks no monthly commitment for support services provided during normal working hours. Many service organizations impose substantial minimum payments or charge for every fifteen minutes or longer. Progent's fine granularity does away with large invoices for quick repairs so you will not be tempted to allow simple problems to stay unaddressed.
- Full Records of IT Services
Progent has developed a sophisticated support reporting system that records and formats complete documentation for all delivered services. Unlike many independent consultants or small support firms who offer scant documentation or specifics of tasks done, each service delivered by Progent is tracked by full documentation. Every Progent staff member has use of the service documentation sent by every consultant to each client. The discipline of documenting and archiving service records allows more efficient support and eliminates a slew of common problems such as when a support client is effectively held hostage to a consultant who wonít let go of the keys to the kingdom.
- 24x7 Server Monitoring with MS Operations Manager
Progent is one of the few consulting companies to offer 24x7 remote tracking services powered by MS Operations Manager. MS Operations Manager causes your network support to be anticipatory rather than reactive. By uncovering potential problems before they cause downtime, system monitoring can save your information network from stressful and costly service disruptions.
To get started with Progent's Nationwide Remote Support offerings or to find out more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for network support, go to Immediate Network Support.