Fast Online Help for Pasadena California Networks
For businesses in Pasadena California, Progent offers online support for networks powered by Microsoft Windows, Cisco, macOS and OS, or Linux/UNIX technology. Progent's Microsoft Certified consulting experts have delivered online troubleshooting to companies in all 50 states in the United States. (Refer to recommendations from Progent's clients.) Progent also can furnish the expertise of Cisco CCIE-qualified engineers to help with challenging infrastructure problems, as well as the services of CISSP-certified security experts to handle high-level security architecture and troubleshooting jobs.
Progent's online support experts provide excellent leverage because they have the practical background and have access to the sophisticated technology required to resolve most network problems rapidly. Efficient support reduces direct expenses because solutions require minimal billable consulting minutes. Online support also avoids the cost of sending a consultant to your office. Your organization benefits even more in indirect costs by minimizing or avoiding network downtime and associated costs resulting from business disruption, upset customers and vendors, idle workers, and de-focused management. Progent's advanced remote technical support experience is especially helpful for organizations that are dependent on public clouds for critical infrastructure or software like Azure, Exchange Online, Amazon AWA, Google Cloud Platform, or where on-premises tech support may not be an alternative.
Progent's billing policy for remote support is structured to leverage your network support dollar. Progent charges per minute for telephone-based assistance, so you owe just for the services that you receive. In contrast to many remote support firms, Progent requires no initialization fee or minimum job duration. Progent's one-minute granularity and simple model for pricing prevent situations where speedy. minor repairs somehow end up as big tabs. Progent's penchant for handling technical issues efficiently means you saves cash.
Progent's Remote Consulting and Technical Support Expertise
Over time, Progent has refined a collection of customized technologies and proven methodologies which allow the highest level of effectiveness for remote engineering help and troubleshooting for IT networks of any size. Progent provides secure Virtual Private Network support for gateways from multiple popular sources including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN access enables the consultants of Progent's online support team to access your company's environment remotely without compromising corporate security.
Progent's proven customer support reporting application keeps extensive histories of the support that Progent's clients have received. Progent's staff service personnel have the benefit of the details of services delivered to every Progent client by any Progent engineer. This archive of issues and solutions is stored as a conveniently exploitable proprietary knowledge base that enables Progent's remote support experts to share their experiences with the whole team to ensure that the efficiency of Progent's technical support improves over time. Progent's extensive list of certifications and close relationships with important technology companies including Cisco and Microsoft open up additional massive technical support databases and permit priority response from manufacturers' internal engineering staff so Progent's online service experts are able to determine optimal solutions quickly.
Online technical services available from Progent to businesses in Pasadena California include:
Authorized Windows Support
Progent's Microsoft-premier remote service professionals can provide computer system troubleshooting and consulting support for all Microsoft server platforms. Progent is a Microsoft Certified Partner and can offer your business the assistance of support professionals who can assist your company with a broad variety of platform support services such as
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid cloud systems, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 migration,
MS Exchange 2019 deployment,
Microsoft Exchange 2016 Server migration, Exchange Server 2013 configuration,
Exchange 2010 monitoring and support,
SharePoint Server 2019 design and deployment, SharePoint Server 2016 migration and hybrid integration consulting services, Microsoft Teams migration expertise, Microsoft Skype for Business Server planning and deployment support, Microsoft Lync Server 2013 integration, and Office Communications Server 2007 upgrade,
Forefront TMG management and ISA Server migration, Microsoft SQL Server 2019 integration consulting, Microsoft SQL Server 2017 expertise, SQL Server 2016 integration and development and Microsoft SQL Server 2014 support,
Systems Center Operations Manager (SCOM) system monitoring and reporting,
Project Server planning,
Microsoft Office Access Development and Training,
Small Business Server support, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent in addition offers a wide range of affordable PC desktop consulting and support services to assist you business to deploy, integrate, repair, and manage desktop PCs and notebooks based on Windows. Progent's desktop support services cover areas such as offering Windows 10 integration support services plus Microsoft System Center 2012 Configuration Manager (SCCM 2012) design and installation, Microsoft System Center 2016 Configuration Manager (SCCM 2016) hybrid cloud integration, and Microsoft Intune consulting to streamline the administration of your desktops and web-facing mobile devices.
Talk to a Cisco Certified Internetwork Expert (CCIE) for Complex Network Problem Solving
The Cisco Certified Internetwork Expert (CCIE) credential is the top accreditation for networking engineers, and certifies an individual's technical skills at the master level. Cisco-qualified CCIEs can deal with the most challenging issues surrounding network infrastructure design, integration, administration, security, and troubleshooting. Cisco CCIEs operate on a privileged basis with Cisco's internal product support engineers in analyzing anomalies with IOS Software network management tools and developing workarounds or identifying program updates. CCIEs are an exceptional value because their broad experience enables them to fix problems quickly. In many cases, less experienced service providers can struggle for hours or days with the same tasks that a CCIE can dispose of in minutes. Progent's Cisco CCIE certified support experts can interface to your network using advanced remote troubleshooting technology in order to provide quick, secure, and economical diagnosis and repair.
Los Angeles Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Los Angeles Metro Area.
Progent locations in Los Angeles Metro Area
||468 N Camden Dr, #200
Beverly Hills, CA 90210
||Beverly Hills Network Support Services
||9410 Owensmouth Ave
Chatsworth, CA 91311
||Chatsworth Network Support Services
||3780 Kilroy Airport Way, Suite 200
Long Beach, CA 90806
||Long Beach Network Support Services
||355 S Grand Ave, Suite 2450
Los Angeles, CA 90071
||Los Angeles Network Support Services
||1500 Rosecrans Ave, Suite 500
Manhattan Beach, CA 90266
||Manhattan Beach Network Support Services
||1055 E Colorado Blvd, 5th Floor
Pasadena, CA 91106
||Pasadena Network Support Services
||2425 Olympic Blvd, Suite 4000W
Santa Monica, CA 90404
||Santa Monica Network Support Services
||15260 Ventura Blvd, Suite 1200
Sherman Oaks, CA 91403
||Sherman Oaks Network Support Services
||27240 Turnberry Lane, Suite 200
Valencia, CA 91355
||Valencia Network Support Services
Progent's CCIEs offer expertise in the entire range of Cisco's top-selling selection of infrastructure devices by offering services that include:
CISM and CISSP Certified System Security Consultants
Progent's certified CISM and CISSP security and compliance consultants offer a variety of system protection solutions to strengthen the immunity of your Microsoft Windows, macOS and OS X, Linux, or UNIX environment against assaults or assist you to recover rapidly after a damaging breach. Security consulting services offered by Progent cover thorough network security audits using tools such as GFI LANguard, EEYE Vulnerability Scanner, and products from Solar Winds tools and Nikto; rapid cleanup after virus and worm attacks; installing firewalls; establishing secure mechanisms for off-site and mobile access; defending your messaging system from viruses, spam and DHA attacks; and initiating 24x7 network monitoring.
Cloud Integration Solutions
Progent can provide expert online consulting support to help companies of all sizes integrate their information networks with leading public clouds such as Microsoft Azure and Amazon AWS. Progent can assist your it team to design and administer hybrid environments that support Windows and Linux operating systems and applications in both cloud-only solutions or in hybrid topologies that utilize on-premises IT assets as well as cloud services. To help you to incorporate cloud services with physical datacenters, Progent can provide a range of cloud migration services that include Office 365 Exchange Online integration with on-premises installations of Exchange,
Microsoft Azure hybrid cloud planning and integration consulting, Amazon Web Services (AWS) hybrid cloud integration support, Amazon Web Marketing Service development and debugging, and Google Cloud planning and integration expertise. Progent has over two decades of background delivering advanced consulting support online, and Progent can help you complete your cloud migration projects quickly and affordably.
VMware Site Recovery Manager and NSX Consulting
VMware's Site Recovery Manager (SRM) is an extension to VMware vCenter that lets you specify, automate and test a consistent runbook for recovering applications and services quickly after an outage. Site Recovery Manager provides centrally controlled and automated disaster recovery, application mobility, and transparent site migration, failback and re-protect. SRM also allows non-intrusive testing for disaster recovery, updates and patches and can generate audit reports to confirm complete service restoration, validate SLAs and prove DR compliance. Progent can provide the support of a VCDX certified VMware Site Recovery Manager consultant to assist your organization to plan, configure, test and manage a disaster recovery solution based on VMware Site Recovery Manager.
Progent's VMware vSphere experts offer extensive experience of VMware vCloud Director (vCD), VMware vRealize Automation (vRA), vRO and vCloud Suite tools for administering private and public cloud and hybrid cloud environments that deliver maximum availability, security, and application mobility. Progent can also provide world-class VMware NSX expertise from a VCDX-NV certified network architect to assist your organization to build a fully virtualized Software Defined Data Center that can be set up or migrated instantly and managed with a high degree of automation independent of the physical components used by the underlying network infrastructure.
UNIX/Linux, Solaris, and Apple macOS and OS X Expertise
Progent's UNIX/Linux consultants and macOS and OS X specialists offer remote consulting services to address a wide array of information technologies including system infrastructure, email systems, network and operational security, plus UNIX/Linux and Windows integration. For server hardware consolidation and easy administration in environments that include Linux-based systems with Microsoft Windows, Progent offers VMware vSphere consulting and Citrix XenServer support. Progent can also help with transitioning from legacy systems to Windows or Linux solutions. Progent's group-oriented approach to resolving technical issues promotes quick escalation, when required, to engineers with appropriate expertise to handle challenging situations. This expedites repair of urgent problems, minimizes lost productivity, and cuts support expense.
Major Linux versions for which Progent offers expertise include:
Progent's ProSight Flat-rate Managed IT Services for Small and Medium Size Businesses
Progent offers a selection of affordable, fixed-price managed services intended to enable small and medium-size businesses to benefit from the same advanced IT solutions deployed by some of the industry's leading enterprises. The ProSight line of outsourced network management services addresses all key aspects of modern networking such as email content filtering, behavioral-based threat defense, automated backup and disaster recovery, infrastructure monitoring and management, virtual server cloud hosting, and IT resources documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection solution that utilizes cutting edge behavior analysis technology to defend endpoints as well as physical and virtual servers against modern malware assaults such as ransomware and file-less exploits, which easily escape traditional signature-based AV tools. ProSight ASM protects on-premises and cloud resources and provides a single platform to manage the complete threat lifecycle including blocking, identification, containment, remediation, and post-attack forensics. Key features include one-click rollback using Windows Volume Shadow Copy Service and automatic network-wide immunization against new threats. Read more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Physical and Virtual Endpoint Protection and Microsoft Exchange Filtering
Progent's ProSight Enhanced Security Protection managed services offer ultra-affordable in-depth protection for physical and virtual servers, desktops, smartphones, and Exchange Server. ProSight ESP utilizes adaptive security and advanced heuristics for round-the-clock monitoring and reacting to cyber threats from all vectors. ProSight ESP provides two-way firewall protection, penetration alarms, device management, and web filtering via cutting-edge technologies incorporated within a single agent accessible from a unified console. Progent's data protection and virtualization experts can help your business to plan and configure a ProSight ESP environment that meets your company's specific requirements and that allows you achieve and demonstrate compliance with legal and industry information protection regulations. Progent will help you specify and configure policies that ProSight ESP will manage, and Progent will monitor your network and react to alarms that call for immediate action. Progent's consultants can also assist you to install and test a backup and disaster recovery system like ProSight Data Protection Services so you can get back in business rapidly from a destructive cyber attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Microsoft Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services provide small and medium-sized businesses an affordable and fully managed solution for reliable backup/disaster recovery. For a fixed monthly price, ProSight DPS automates your backup processes and allows rapid restoration of vital data, apps and VMs that have become unavailable or corrupted due to component breakdowns, software glitches, disasters, human error, or malicious attacks such as ransomware. ProSight DPS can help you protect, recover and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to an on-promises device, or to both. Progent's cloud backup specialists can provide advanced expertise to configure ProSight DPS to to comply with government and industry regulatory requirements like HIPAA, FIRPA, and PCI and, when needed, can help you to restore your critical data. Read more about ProSight Data Protection Services Managed Cloud Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the infrastructure of top data security companies to deliver centralized control and comprehensive security for your inbound and outbound email. The powerful architecture of Email Guard managed service combines cloud-based filtering with an on-premises gateway appliance to provide advanced defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. Email Guard's cloud filter acts as a first line of defense and keeps the vast majority of threats from reaching your security perimeter. This decreases your vulnerability to inbound threats and conserves system bandwidth and storage. Email Guard's onsite security gateway appliance provides a deeper level of inspection for incoming email. For outgoing email, the onsite security gateway offers AV and anti-spam filtering, DLP, and email encryption. The local gateway can also help Exchange Server to monitor and protect internal email traffic that originates and ends inside your corporate firewall. For more details, see Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Network Infrastructure Management
ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and inexpensive for smaller businesses to map, monitor, reconfigure and debug their connectivity hardware like routers and switches, firewalls, and wireless controllers as well as servers, client computers and other networked devices. Incorporating cutting-edge RMM technology, WAN Watch ensures that network diagrams are kept updated, copies and displays the configuration information of almost all devices on your network, tracks performance, and generates alerts when problems are discovered. By automating tedious management processes, WAN Watch can cut hours off common chores like making network diagrams, expanding your network, locating devices that need critical updates, or isolating performance issues. Learn more details about ProSight WAN Watch infrastructure management services.
- ProSight LAN Watch: Server and Desktop Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring managed service that uses state-of-the-art remote monitoring and management (RMM) techniques to keep your network running at peak levels by tracking the state of vital computers that drive your business network. When ProSight LAN Watch detects an issue, an alarm is transmitted immediately to your designated IT personnel and your assigned Progent consultant so any looming problems can be addressed before they have a chance to impact productivity Find out more about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small business can have its key servers and apps hosted in a protected Tier III data center on a high-performance virtual host configured and maintained by Progent's IT support professionals. Under the ProSight Virtual Hosting model, the customer retains ownership of the data, the OS platforms, and the applications. Because the system is virtualized, it can be moved immediately to a different hosting environment without requiring a time-consuming and technically risky configuration procedure. With ProSight Virtual Hosting, you are not locked into a single hosting provider. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management
ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, maintain, find and protect information related to your network infrastructure, procedures, business apps, and services. You can instantly find passwords or IP addresses and be warned automatically about impending expirations of SSLs or domains. By cleaning up and organizing your network documentation, you can eliminate as much as 50% of time wasted searching for critical information about your network. ProSight IT Asset Management includes a centralized repository for storing and sharing all documents required for managing your business network such as standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers advanced automation for collecting and relating IT information. Whether youíre planning improvements, performing regular maintenance, or responding to a crisis, ProSight IT Asset Management delivers the information you need when you need it. Find out more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and low-cost way for small and medium-size organizations to obtain an objective assessment of the health of their IT system. Based on some of the leading remote monitoring and management (RMM) tools in the industry, and supervised by Progent's certified team of information technology experts, ProSight Network Audits show you how closely the deployment of your core network assets adhere to industry best practices. The Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide immediate ROI such as a more manageable Active Directory (AD) environment. Both also include a year of advanced remote network monitoring and management. Benefits can include easier network management, improved compliance with information security regulations, more efficient utilization of network resources, quicker problem resolution, more dependable backup and restore, and higher availability. See more information about Progent's ProSight Network Audits IT infrastructure review.
The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is a low-cost service based on a phone discussion with a Progent information assurance expert. The fact-finding interview is intended to help assess your company's ability either to block or recover rapidly following an assault by a ransomware strain like Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you directly to collect information concerning your current antivirus tools and backup system, and Progent will then produce a custom Basic Security and Best Practices Report detailing how you can follow best practices to build an efficient AV and backup/recovery system that meets your company's requirements. For more information, refer to The ProSight Ransomware Preparedness Report.
Additional Support Programs Offered by Progent
Progent offers the skills of seasoned remote consulting professionals for special information technology projects. Progent's rates for ongoing development or consulting tasks are set based on the level of expertise of the engineers assigned. Progent's experience with these important fields of information technology enables clients to complete major projects within budget and on schedule. Progent's special remote consulting solutions include:
How Your Pasadena Business Can Contact Progent's Online Support Experts
Help Desk Call Center Expertise
Progent's Call Center service options for organizations with environments that incorporate Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux technology include full-service Call Center services, co-managed Helpdesk support services, and Help Desk process consulting.
Progent's Standard Help Desk Services offer small businesses an end-to-end service desk solution that manages all aspects of remote desktop technical support from initial requests through ticketing, remote desktop control, status tracking, problem solving, and reporting. Progent provides service desk support at a significant discount from Progent's regular desktop support rates, and Progent can provide the additional option of fast as-needed escalation to subject matter experts to resolve complex problems.
Progent's Call Center consulting support can assist you in creating an effective new Help Desk Call Center or improving your established one, evaluating or modifying Help Desk Call Center software to address the special demands of your business, or adding temporary phone support staff to supplement your existing Help Desk Call Center group during high-demand events such as software migrations, major upgrades, or rolling out new business software.
Progent's Call Center team of veteran information technology professionals gives your workers in Pasadena California rapid access to an effective technical support group with extensive experience delivering phone support and remote repair service for networks powered by Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux products. Progent's focus is to give the Help Desk Call Center perception as a significant contributor to business performance, and Progent's policy is to resolve and not simply track IT problems.
- Business Applications Services: Education, Custom Programming, and Problem Solving
Progent's Applications Consulting staff offers phone-based and in-depth consulting support and training in key application areas such as ERP, MRP, custom financial systems, and Customer Relationship Management. Progent also offers consulting expertise, customization, and training for familiar Microsoft business applications including CRM, MS Office Project, Office 365 Word, and Office 365 Excel. For more on Progent's expertise, customization, and training offerings, refer to Progent's Applications Experts Services.
- Centralized and Streamlined Management of Hybrid Cloud Environments
Microsoft System Center 2016 centralizes and automates the administration of hybrid cloud environments by offering comprehensive integration with Windows Server 2016, Windows 10; seamless management of mixed-OS environments that include Linux, Microsoft Hyper-V and VMware; and expanded cloud support such as tighter integration with Microsoft Intune for iPhone and Google Android smartphone administration plus built-in integration with Operations Management Suite for cloud-based analytics and reporting. Progent's System Center 2016 consulting experts can provide world-class online and onsite support for all elements of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help organizations of any size to plan and configure a new deployment of System Center 2016, extend or optimize an existing one, migrate smoothly from a prior version of System Center, or debug your System Center solution.
- Online IT Infrastructure Monitoring and Reporting Services
Progent offers businesses in Pasadena California remote IT infrastructure monitoring by providing Microsoft System Center 2016 Operations Manager (SCOM) expertise and System Center 2012 Operations Manager troubleshooting and support. Progent can configure Operations Manager to suit your business so your IT support is proactive rather than reactive. By uncovering potential problems before they grow into crashes, proactive monitoring can ward off stressful and costly service crises. Progent can also use server and infrastructure monitoring tools like Nagios and MRTG to analyze UNIX/Linux, Solaris, or macOS and OS X systems, Microsoft systems, or systems powered by a mix of OS platforms.
To get in touch with Progent about emergency phone-based expertise with Microsoft Windows, macOS and OS X, or Linux networks, visit Progent's Nationwide Phone-Based Support, telephone 1-800-993-9400, or go to Contact Progent.
For offices and new ventures in Pasadena California, Progent's online computer support specialists can provide expert and cost-effective IT support whenever your company needs it. More than 15 years of delivering online repair services has earned Microsoft Partner status for Progent's consultants and has enabled Progent to develop high-end troubleshooting capability and to refine online connectivity tools to fix computer problems quickly while eliminating the expense and lost time that comes with in-person support calls.
Even if your Pasadena company works with a local freelance consultant or employs a full time IT staff that know how to handle common network issues, Progentís Microsoft certified consultants can still provide an easy and transparent virtual expansion of your on-site resources for situations when your regular service personnel either don't have the bandwidth or the expertise to deal with unexpected network crises or particularly complex integration problems.
Details of Progent's Online Network Services for Pasadena California
Progent's online help, Internet-based repair, network security consulting, and network management services give businesses in Pasadena California the greatest leverage for your IT investment. Whether you require occasional phone help and remote troubleshooting or full-time Help Desk call center support and network management, Progent's experts can provide your company enterprise-level IT support while allowing you to avoid the expense and hassle of running a large in-house IT staff. Highlights of Progent's National Remote Support program include:
- Fast Phone Contact with Microsoft Premier Experts
Progent's team of Microsoft-certified engineers can provide immediate and economical expertise to businesses in Pasadena California and is also ideal for networks in geographic regions that have a limited supply of technicians with proven experience supporting Microsoft's current family of server platforms. All Progent engineers have at least 10 years of background supporting Microsoft solutions. As a Microsoft Partner consulting company, Progent has access to a wide array of Microsoft support tools, technical information, and continuing training.
- By the Minute Rates to Minimize Costs
Progent offers online support on a by-the-minute basis, so you are billed only for the support you use. Progent asks for no minimum fee for phone help and imposes no monthly retainer for services delivered during regular working hours. This keeps you from paying big invoices for simple repairs.
- Availability of Cisco Network Infrastructure Experts
Progent's registered experts for Cisco offers the services of authorized professionals who have skill in planning, implementing, and troubleshooting networking environments based on Cisco technology. Progent can offer a Cisco Certified Internetwork Expert or Cisco Certified Network Professional to show you how to build fast, reliable, and protected connectivity for local and remote networking.
- Application Specialists Consulting
Progent's basic consulting offerings include system integration, Microsoft Exchange Server expertise, network security design, and Help Desk Co-management services. Progent's Experts group offers world-class consulting expertise in specific application areas. Support available from the Application Experts Group includes:
Microsoft Dynamics GP Consulting and Customization
Microsoft Office Project Training
Microsoft Office 365 solutions support
Office Excel and Microsoft Office 365 Excel Consulting and Application Development
Microsoft Office Word and Office 365 Word Support
Business Information (BI) Reporting Development and Training
Power BI Consulting Services
UNIX, Linux and Solaris Help
Microsoft SQL Server 2019 integration, MS SQL Server 2017 migration, SQL Server 2016 Software Design, and Microsoft SQL 2014 Software Development and Troubleshooting
Oracle DBA Services and Application Programming
MySQL Management Support and Software Programming
Amazon Marketplace Web Service (Amazon MWS) Programming and Debugging
By providing a convenient centralized source for network generalists and application experts, Progent can tailor timely, cost-effective, and comprehensive information technology solutions that fit the specific requirements of your company.
- Sophisticated Online Access Tools
Protected online access allows Progent's service experts to observe exactly what your customers see. This makes it possible to produce fast fixes to problems that could otherwise demand an expensive personal service call. Cutting-edge online access tools and expert engineers combine to allow Progent to resolve most network problems quickly and affordably. Progent is a pioneer in offsite troubleshooting and remote network analysis.
- Compatibility with Leading VPN Gateways
Progent supports safe VPN connectivity for gateways from major VPN vendors including Microsoft, Cisco, Sonicwall and CheckPoint. Protected VPN remote access enables the engineers at Progent's Technical Response Center to repair your network remotely without weakening network security.
- Round-the-Clock Support for Maximum System Availability
For businesses with line-of-business applications, Progent offers optional round-the-clock remote technical services. Used in conjunction with automated 24x7 server monitoring based on MS Operations Manager 2007, this offering can help produce high network uptime.
- Help Desk Outsourcing
Progent's Help Desk Call Center programs are designed specifically for budget-constrained offices whose workers need immediate access to a Help Desk service with effective telephone support and full escalation capability.
How Is Progent Unique from Other Support Firms?
Progent is a Microsoft Partner support company and Progent's staff size, breadth of technical knowledge, refined remote support tools, and familiarity with enterprise networking enable companies to escape the pitfalls associated with excessive dependence on smaller service organizations, individual freelance service providers, or limited in-house resources.
Progent stands out by providing:
How Does Our Company Start Receiving Remote Computer Support from Progent?
- Proven Methodology
Progentís staff of Microsoft and Cisco Premier consultants average longer than a decade of real-world industry background, in the trenches of network support, performing a wide variety of IT projects for an extensive array of businesses. Each Progent consultant shares a refined collection of personal best practices which are combined into company-wide best practices standards that Progent instills in its consulting personnel. This ensures that you get not only expert IT capability, but also a consultant with proven methods for using computer knowledge to fix actual IT problems quickly.
- Value Pricing
Progent's pricing model is to bill for online service and in-person help by the minute. Consequently, you are invoiced just for delivered support. Progent does not impose a more expensive rate for off-hours or priority service, and inside California or in regions where Progent offers on-site support, Progent does not bill for travel except for emergency support where on-site work is less than 4 hours. Also, Progent applies no startup charge and requires no retainer for support services delivered during regular business hours. Many support organizations demand substantial minimum payments or charge for every quarter hour or longer. Progent's fine granularity avoids large bills for fast solutions so you will not be tempted to permit less critical problems to fester.
- Complete Records of Delivered Services
Progent has created a sophisticated support reporting system that records and formats complete documentation for all billed services. Unlike some independent consultants or small service firms who offer minimal documentation or specifics of tasks performed, every service provided by Progent is tracked by comprehensive documentation. Each Progent staff member has access to the support documentation sent by each consultant to every customer. The discipline of detailing and organizing service activity allows more effective support and avoids a slew of common misfortunes such as when a service customer is effectively held hostage to a consultant who wonít let go of vital service information.
- 24x7 Network Monitoring with MS Operations Manager
Progent is one of the only consulting companies to offer round-the-clock remote monitoring services powered by MS Operations Manager. MS System Center Operations Manager allows your network support to be proactive rather than reactive. By anticipating potential issues before they cause downtime, network monitoring can keep your IT network from stressful and expensive availability disruptions.
To get started with Progent's Nationwide Remote Support offerings or to learn more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for IT support, go to Immediate Network Support.