Fast Remote Support for Pasadena Computer Networks
Urgent Remote Support for Pasadena NetworksFor businesses located in Pasadena or anywhere in the state of California, Progent provides remote support for networks based on any mix of Microsoft Windows, Cisco, macOS and OS , or Linux/UNIX technology. Progent's Microsoft Premier consulting experts have provided online support to businesses in all 50 states in the U.S. (Check out testimonials from Progent's clients.) Progent also offers the consultation services of Cisco CCIE-certified engineers to handle complex networking issues, as well as the assistance of CISSP-certified cybersecurity consultants to handle advanced security design and diagnostic jobs.

Progent's online technical support engineers provide exceptional leverage because they possess the real-world experience and are equipped with the sophisticated technology needed to resolve the majority of information system issues rapidly. Efficient support reduces direct costs because solutions use up fewer chargeable consulting minutes. Online support also avoids the expense of dispatching a consultant to your office. Your organization saves even more with incidental expenses by reducing or avoiding system outages and associated costs resulting from business discontinuity, disgruntled customers and vendors, unproductive workers, and distracted executives. Progent's extensive remote technical support experience is especially helpful in environments that rely on public clouds for critical network infrastructure or applications like Microsoft Azure, Amazon AWA, or Office 365 Exchange Online, where on-premises IT support may not be useful.

Progent's billing policy for online support is designed to stretch your network support investment. Progent bills by the minute for phone consulting, so you are invoiced just for the services that you receive. Unlike many remote service firms, Progent asks for no startup fee or minimum fees. Progent's one-minute billing unit and clean model for pricing prevent situations where fast solutions manage to turn into substantial invoices. Progent's penchant for solving technical issues quickly means your business spends less cash.

Progent's Online Consulting and Troubleshooting Expertise
Through years of experience, Progent has mastered an array of optimized tools and proven processes that promote the maximum degree of efficiency for remote help and repair for computer networks of all sizes. Progent offers safe Virtual Private Network support for gateways from a variety of leading companies such as Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN technology allows the staff of Progent's online support team to interface to your company's network remotely without breaching system security.

Progent's advanced customer support reporting application includes comprehensive documentation describing all service that Progent's clients have been provided. Progent's authorized consultants have the benefit of the history of support provided to each Progent customer by any consultant. This history of problems and resolutions is structured as an easily retrievable internal database that permits Progent's online technical experts to communicate their experiences company-wide to make sure that the effectiveness of Progent's technical support improves over time. Progent's advanced certifications and close associations with important industry leaders such as Cisco and Microsoft open up other massive technical knowledge bases and allow quick access to manufacturers' in-house engineering staff so Progent's remote service experts can find optimal resolutions quickly.

Online technical services available from Progent to businesses in Pasadena and anywhere in the state of California include:

ProSight Fixed-price Managed IT Services for Small and Medium Size Businesses
Progent offers a family of affordable, fixed-price managed services intended to allow small and medium-size businesses to utilize the same best-of-breed IT solutions deployed by some of the world's leading enterprises. The ProSight suite of IT management outsourcing services covers all key facets of information technology such as email content filtering, security and compliance, cloud-based backup and disaster recovery, infrastructure management, virtual server cloud hosting, and IT resources documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that utilizes next generation behavior-based machine learning technology to guard endpoints and servers and VMs against modern malware attacks like ransomware and file-less exploits, which routinely escape traditional signature-matching anti-virus products. ProSight ASM protects on-premises and cloud resources and offers a single platform to manage the entire threat lifecycle including filtering, identification, mitigation, cleanup, and forensics. Top features include single-click rollback using Windows VSS and automatic network-wide immunization against newly discovered attacks. Learn more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Security and Exchange Filtering
    Progent's ProSight Enhanced Security Protection managed services offer economical multi-layer security for physical servers and virtual machines, desktops, smartphones, and Exchange email. ProSight ESP uses adaptive security and modern behavior analysis for continuously monitoring and responding to security assaults from all vectors. ProSight ESP offers two-way firewall protection, intrusion alarms, endpoint control, and web filtering via cutting-edge tools packaged within one agent accessible from a unified console. Progent's security and virtualization experts can help your business to plan and implement a ProSight ESP environment that addresses your company's unique needs and that allows you demonstrate compliance with legal and industry information security standards. Progent will assist you define and implement policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alerts that call for urgent attention. Progent can also assist you to set up and verify a backup and restore solution like ProSight Data Protection Services (DPS) so you can recover quickly from a potentially disastrous security attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Microsoft Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services from Progent provide small and medium-sized businesses an affordable end-to-end solution for reliable backup/disaster recovery. For a low monthly cost, ProSight DPS automates your backup activities and enables rapid restoration of critical files, apps and VMs that have become unavailable or damaged due to hardware failures, software glitches, disasters, human error, or malware attacks such as ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware images/. Important data can be protected on the cloud, to an on-promises device, or to both. Progent's backup and recovery specialists can deliver advanced support to set up ProSight DPS to be compliant with government and industry regulatory requirements such as HIPPA, FIRPA, and PCI and, when needed, can assist you to restore your critical information. Find out more about ProSight DPS Managed Cloud Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that incorporates the technology of top information security vendors to deliver centralized management and comprehensive security for all your email traffic. The hybrid structure of Email Guard integrates a Cloud Protection Layer with an on-premises security gateway device to provide advanced protection against spam, viruses, Denial of Service Attacks, DHAs, and other email-based threats. Email Guard's cloud filter serves as a preliminary barricade and keeps most threats from reaching your security perimeter. This reduces your vulnerability to external threats and conserves network bandwidth and storage. Email Guard's onsite security gateway appliance provides a further level of analysis for inbound email. For outgoing email, the on-premises security gateway offers anti-virus and anti-spam protection, protection against data leaks, and email encryption. The on-premises gateway can also assist Microsoft Exchange Server to monitor and safeguard internal email that originates and ends within your corporate firewall. For more information, see ProSight Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Infrastructure Management
    Progentís ProSight WAN Watch is a network infrastructure management service that makes it easy and inexpensive for smaller organizations to diagram, monitor, enhance and debug their connectivity appliances such as routers, firewalls, and access points as well as servers, endpoints and other devices. Incorporating state-of-the-art Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that network diagrams are always updated, captures and displays the configuration information of virtually all devices connected to your network, tracks performance, and sends notices when problems are detected. By automating complex management and troubleshooting processes, ProSight WAN Watch can knock hours off common tasks such as network mapping, reconfiguring your network, finding appliances that need important software patches, or identifying the cause of performance issues. Find out more details about ProSight WAN Watch network infrastructure management consulting.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring Services
    ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that uses advanced remote monitoring and management (RMM) technology to help keep your network running efficiently by tracking the state of vital computers that drive your business network. When ProSight LAN Watch detects an issue, an alarm is transmitted immediately to your designated IT management personnel and your Progent engineering consultant so that all potential issues can be addressed before they can disrupt productivity Learn more about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its key servers and apps hosted in a protected Tier III data center on a high-performance virtual machine host set up and managed by Progent's IT support experts. Under Progent's ProSight Virtual Hosting model, the customer retains ownership of the data, the operating system platforms, and the applications. Since the system is virtualized, it can be ported immediately to an alternate hosting solution without requiring a time-consuming and difficult reinstallation procedure. With ProSight Virtual Hosting, you are not tied a single hosting service. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, maintain, retrieve and protect data related to your IT infrastructure, processes, applications, and services. You can instantly locate passwords or IP addresses and be warned about upcoming expirations of SSLs ,domains or warranties. By cleaning up and managing your network documentation, you can save up to 50% of time wasted searching for vital information about your network. ProSight IT Asset Management includes a centralized repository for holding and sharing all documents required for managing your business network like standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also offers advanced automation for collecting and relating IT data. Whether youíre planning improvements, doing regular maintenance, or responding to a crisis, ProSight IT Asset Management delivers the information you need as soon as you need it. Find out more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and low-cost alternative for small and mid-size organizations to get an objective assessment of the overall health of their information system. Powered by some of the leading remote monitoring and management platforms available, and overseen by Progent's certified team of information technology experts, ProSight Network Audits help you see how closely the deployment of your core network devices adhere to industry leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver instant ROI like a cleaner Active Directory environment. Both versions also come with a year of advanced remote network monitoring and management. Advantages can include simpler management, better compliance with government and industry security requirements, more efficient utilization of network resources, faster problem resolution, more dependable backup and restore, and less downtime. Learn more about ProSight Network Audits IT infrastructure review.

The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is a low-cost service built around a phone discussion with a Progent backup/recovery consultant. The fact-finding interview is intended to evaluate your organization's preparedness to block or recover rapidly after an attack by a ransomware strain like Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you personally to gather information about your existing AV defense and backup platform, and Progent will then produce a custom Basic Security and Best Practices Report document describing how you can apply industry best practices to create an efficient AV and backup system that aligns with your business needs. For additional information, visit Progent's ProSight Ransomware Preparedness Report.

Additional Consulting Programs Offered by Progent
Progent offers the services of seasoned online consulting experts for special information technology programs. Progent's charges for ongoing development or consulting tasks are determined based on the qualifications of the engineers assigned. Progent's background in these important fields of information technology enables clients to complete critical projects within budget and on time. Progent's special online engineering solutions include:

  • Call Center Services
    Progent's Help Desk Call Center service options for organizations with networks that incorporate Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux products include full-service Help Desk Call Center services, co-managed Help Desk services, and Call Center consulting. Progent's Standard Help Desk Services offer smaller organizations a comprehensive solution that handles all aspects of online desktop technical support from initial requests through ticketing, remote desktop control, progress tracking, problem resolution, and reporting. Progent provides help desk services at a substantial discount from Progent's regular desktop service rates, and Progent can provide the additional option of fast as-needed escalation to subject matter experts to handle complex problems.

    Progent's Help Desk Call Center consulting services can assist you in building an efficient new Call Center or enhancing your current one, evaluating or customizing Help Desk Call Center software products to handle the particular needs of your company, or adding temporary phone support staff to supplement your existing Help Desk team during demanding situations like software transitions, major updates, or rolling out new applications.

    Progent's Help Desk staff of experienced network consultants offers your clients in Pasadena or anywhere in the state of California immediate assistance from a dependable network service group with extensive background delivering phone help and online repair service for computer environments powered by Windows, Cisco, macOS and OS X, UNIX, or Linux technology. Progent's focus is to give the Call Center perception as a key contributor to company performance, and Progent's aim is to fix instead of just document IT problems.

  • Business Applications Services: Training, Custom Development, and Troubleshooting
    Progent's Applications Consulting Team provides online professional engineering support and education in key business application areas including ERP, MRP, customizing accounting packages, and Customer Relationship Management. Progent also offers consulting, custom programming, and training for Microsoft applications such as Microsoft CRM, MS Office Project, Office 365 Word, and Microsoft Office 365 Excel. For more information about Progent's consulting, custom development, and education offerings, go to Progent's Business Application Experts Team.

  • Unified and Automated Administration of Hybrid Cloud Environments
    System Center 2016 centralizes and automates the administration of hybrid cloud networks through advanced support for Windows Server 2016 servers, Windows 10 clients; seamless management of multi-OS networks that include various Linux distributions, Microsoft Hyper-V and VMware vSphere; and better public and private cloud support including closer integration with Microsoft Intune for Apple iPhone and Google Android smartphone administration plus native integration with Microsoft Operations Management Suite for cloud-based analytics. Progent's System Center 2016 consulting experts can provide advanced online and on-premises expertise for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist your business to plan and install a new deployment of Microsoft System Center 2016, extend or tune your current one, upgrade efficiently from an earlier release of System Center, or debug your System Center solution.

  • Online IT Infrastructure Monitoring and Reporting Services
    Progent can deliver companies in Pasadena, or anywhere in the state of California, online IT infrastructure monitoring by providing System Center 2016 Operations Manager consulting and Microsoft System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can configure SCOM for your environment so your network support is proactive and automated. By uncovering potential problems before they grow into crashes, system monitoring can ward off stressful and costly service breakdowns. Progent can also assist with system monitoring utilities like Nagios and MRTG to troubleshoot UNIX/Linux, Solaris, or macOS and OS X systems, Microsoft networks, or systems that incorporate a variety of operating systems.
How Your Pasadena Company Can Contact Progent's Remote Service Experts
To get in touch with Progent about urgent phone-based support with Microsoft, macOS and OS X, or Linux/UNIX computer systems, visit Progent's Nationwide Online Help, telephone 1-800-993-9400, or see Contact Progent. For companies and new ventures in Pasadena or throughout the state of California, Progent's phone-based network support specialists are ready to deliver professional and economical system support the instant your company requires it. Long experience offering remote repair services has led to Microsoft Partner status for Progent's team of engineers and has enabled Progent to develop world-class troubleshooting skills and to refine remote access tools to solve IT problems rapidly while avoiding the cost and lost time associated with on-premises support calls.

Even if your Pasadena business deals with a local independent consultant or employs an in-house organization that can deal with common network issues, Progentís Microsoft certified engineers can still offer a convenient and transparent remote extension of your local resources in cases when your regular service personnel either don't have the availability or the expertise to solve sudden system crises or particularly tough integration problems.

Features of Progent's Online Network Services for Pasadena
Progent's phone support, remote troubleshooting, system security expertise, and network administration services offer businesses in Pasadena or anywhere in the state of California unparalleled leverage for your support investment. Whether you require occasional phone help and remote network repair or ongoing Help Desk call center services and system administration, Progent's experts can deliver your organization enterprise-level IT support while allowing you to avoid the expense and administration overhead of running a large in-house IT organization. Highlights of Progent's National Remote Support services include:

How Is Progent Different from Other Service Organizations?
Progent is a Microsoft Partner support company and Progent's number of employees, depth of IT expertise, fine tuned support software, and familiarity with enterprise networking allow offices to escape the limitations associated with excessive reliance on smaller service organizations, independent freelance service providers, or limited internal IT help.

Progent adds value by providing:

  • Best Practices
    Progentís staff of Microsoft and Cisco Premier consultants average more than ten years of real-world professional background, at the front lines of network service, performing a wide variety of IT projects for a large mix of businesses. Every Progent consultant shares a proven set of personal best practices which are incorporated into company-wide leading practices standards that Progent teaches its consulting personnel. This ensures that you get not only world-class IT help, but also a support engineer with field-tested approaches for applying technical knowledge to fix actual IT problems rapidly.

  • Value Pricing
    Progent's pricing model is to bill for online service and on-premises help by the minute. As a result, you are invoiced exclusively for delivered support. Progent does not impose a more expensive rate for off-hours or urgent service, and within California or in regions where Progent offers on-site service, Progent does not bill for travel time except for urgent support where on-site work is less than 4 hours. Also, Progent applies no minimum charge and requires no monthly commitment for services provided during normal working hours. Many support organizations demand large minimum payments or charge for each quarter hour or longer. Progent's fine granularity eliminates big bills for quick repairs so you won't be forced to permit minor problems to fester.

  • Information Transfer
    Progent practices knowledge transfer from Progent's support experts to customers. By educating clients to handle technical issues that are within their comfort zone, Progent is able to concentrate on providing high-value skills where Progent has little competition. Companies who utilize familiar freelance consultants or who employ in-house IT personnel benefit when Progent transfers knowledge about critical technology and proven processes to make their IT environments more robust, secure, and productive.

  • Automated Server Monitoring with MS System Center Operations Manager
    Progent is one of the only IT service firms to provide 24x7 network monitoring services powered by Microsoft Operations Manager. Microsoft System Center Operations Manager allows your computer maintenance to be proactive rather than reactive. By anticipating possible issues before they cause lost productivity, network monitoring can save your IT network from stressful and costly availability losses.
How Does My Business Begin Getting Online Network Support from Progent?
To get started with Progent's online help services or to learn more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for IT support, go to Immediate Online Support.