Los Angeles Metro Contact Information:
Progent offers consulting services and onsite technical support throughout the Los Angeles Metro Area including Orange County.
Progent locations in the Los Angeles Metro Area
||3333 Michelson Drive
Irvine, California, 92612
|Sales Phone: 657-999-1717
Link: Anaheim Network Support Services
|Beverly Hills, CA
||468 N Camden Dr
Beverly Hills, California, 90210
|Sales Phone: 424-354-0123
Link: Beverly Hills Network Support Services
||2102 Business Center Dr
Irvine, California, 92612
|Sales Phone: 949-447-5557
Link: Irvine Network Support Services
|Long Beach, CA
||3780 Kilroy Airport Way
Long Beach, California, 90806
|Sales Phone: 562-314-4498
Link: Long Beach Network Support Services
|Los Angeles, CA
||355 S Grand Ave
Los Angeles, California, 90071
|Sales Phone: 213-784-4494
Link: Los Angeles Network Support Services
|Manhattan Beach, CA
||1500 Rosecrans Ave
Manhattan Beach, California, 90266
|Sales Phone: 310-421-4766
Link: Manhattan Beach Network Support Services
|Mission Viejo, CA
||27201 Puerta Real
Mission Viejo, California, 92691
|Sales Phone: 949-429-4589
Link: Mission Viejo Network Support Services
||Ontario Airport Center
337 N. Vineyard Avenue
Ontario, California, 91764
|Sales Phone: 909-687-2199
Link: Ontario Network Support Services
||1055 E Colorado Blvd
Pasadena, California, 91106
|Sales Phone: 626-243-2233
Link: Pasadena Network Support Services
|Santa Monica, CA
||2425 Olympic Blvd
Santa Monica, California, 90404
|Sales Phone: 424-299-8822
Link: Santa Monica Network Support Services
|Sherman Oaks, CA
||15260 Ventura Blvd
Sherman Oaks, California, 91403
|Sales Phone: 818-666-3781
Link: Sherman Oaks Network Support Services
Fast and Affordable Online Support for Pasadena IT Networks
For companies in Pasadena or anywhere in California, Progent provides online support for computer systems based on Microsoft, Cisco, macOS and OS , or Linux technology. Progent's Microsoft qualified professionals have provided online support to businesses in every state in the United States. (Refer to testimonials from Progent's clients.) Progent also offers the expertise of Cisco CCIE network specialists to handle complex infrastructure problems, plus the services of CISA and CISSP-certified cybersecurity consultants to handle advanced security design and troubleshooting jobs.
Progent's online support experts offer exceptional value because they possess the practical experience and are equipped with the advanced technology needed to solve most information system issues quickly. Efficient support reduces immediate expenses since solutions accumulate minimal billable minutes. Remote support also eliminates the expense of sending an engineer to your location. Your company saves even more in incidental costs by reducing or avoiding network outages and related costs stemming from business disruption, disgruntled customers and vendors, unproductive employees, and de-focused executives. Progent's advanced online technical support know-how is particularly valuable for businesses that are dependent on public clouds for vital network infrastructure or applications such as Microsoft Azure, Amazon AWA, or Exchange Online, where onsite IT support may not be an alternative.
Progent's billing model for online support is structured to leverage your IT service investment. Progent bills per minute for phone assistance, so you are billed exclusively for the services that you receive. In contrast to typical online service firms, Progent imposes no service activation charge or minimum job duration. Progent's per-minute granularity and clean policy for pricing eliminate scenarios where fast solutions somehow turn into large bills. Progent's skill at disposing of technical issues efficiently means you spends less money.
Progent's Remote Consulting and Technical Support Expertise
Through years of experience, Progent has refined a collection of customized technologies and field-proven processes which ensure the maximum level of efficiency for remote engineering help and troubleshooting for IT systems of any size. Progent offers protected Virtual Private Network support for VPN gateways from multiple popular vendors such as Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN access enables the engineers of Progent's Technical Response Center to communicate with your environment remotely without breaching network security.
Progent's powerful customer support reporting system maintains comprehensive records for all support that Progent's customers have received. Progent's staff service personnel have access to the details of all help delivered to each customer by every consultant. This archive of problems and fixes is stored as a readily exploitable support database that enables Progent's remote support experts to share their knowledge company-wide to make sure that the quality of Progent's technical support improves over time. Progent's advanced accreditations and working relationships with key vendors such as Cisco and Microsoft make available additional vast technical knowledge bases and allow fast access to vendors' internal engineering staff with the result that Progent's remote service specialists can determine optimal resolutions in the least time.
Remote support offered by Progent to clients in Pasadena and throughout the state of California include:
Authorized Microsoft Windows Expertise
Progent's Microsoft-qualified online service professionals can deliver computer system troubleshooting and consulting support for the complete line of Microsoft server technologies. Progent is a Microsoft Certified Partner and can provide your organization the assistance of support engineers who can assist your company with a broad range of technology support such as
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid cloud environments, Windows Server 2012 R2 integration,
Windows Server 2008 R2 migration,
Microsoft Exchange 2016 planning and deployment, Microsoft Exchange 2013 configuration,
Microsoft Exchange Server 2010 management,
SharePoint Server development,
Skype for Business planning and deployment consulting, Microsoft Lync Server integration, and Microsoft Office Communications Server upgrade,
Forefront TMG management and ISA Server 2006 maintenance, Microsoft SQL Server 2017 expertise,
Microsoft SQL Server 2016 integration and programming and SQL Server 2014 support,
Systems Center Operations Manager resource monitoring,
Project Server planning,
Microsoft Office Access Application Development and Troubleshooting,
SBS Server support, and
Windows Essentials cloud integration.
Progent also offers a wide array of cost-effective PC desktop support services to help you company to install, configure, repair, and manage desktop PCs and laptops powered by Windows. Progent's desktop support services cover areas such as offering Windows 10 integration support as well as Microsoft System Center 2012 Configuration Manager (SCCM 2012) design and installation, System Center 2016 Configuration Manager (SCCM 2016) hybrid cloud integration, and Intune expertise to streamline the management of your PCs along with your web-facing mobile devices.
Contact a Cisco CCIE for High-level Infrastructure Problem Solving
The Cisco CCIE certification is the highest recognition for network consultants, and validates a person's technical skills at the master level. Cisco CCIEs can deal with even the most complex issues surrounding network planning, integration, management, compliance, and repair. Cisco CCIEs operate closely with Cisco's in-house engineers in analyzing problems with Cisco IOS network management tools and developing alternate approaches or locating software patches. Cisco qualified CCIEs are an excellent cost-effectiveness since their depth of expertise permits them to fix problems quickly. In many cases, less qualified engineers can wrestle for many hours or days with the same problems that a Cisco CCIE can fix in minutes. Progent's Cisco CCIE support experts can connect to your network via the latest remote support tools in order to perform quick, secure, and affordable analysis and repair.
Progent's CCIEs can provide assistance with the complete line of Cisco's popular family of infrastructure devices. Cisco infrastructure support offered by Progent includes ASA Next Generation firewalls with Firepower Services configuration and debugging, Cisco routers configuration and troubleshooting, Cisco Catalyst switch integration and support, Cisco Nexus switch support, Meraki switches configuration and management, Cisco Unified Communications Manager/CallManager configuration and technical support, Cisco Voice over IP phones and IP video phones support and Cisco wireless IP phones configuration, Cisco Meraki Wi-Fi access point planning and configuration, Cisco Aironet Wireless APs consulting expertise, Cisco wireless controllers integration consulting, Cisco VPN and Security Setup and troubleshooting assistance, and SIP and CUBE infrastructure solutions for SIP trunking and Cisco CUBE integration expertise. Progent also offers remote and on-premises wireless site surveys to help you to fully integrate your Wi-Fi ecosystem.
CISSP, ISSAP, and CISM Qualified Network Security Experts
Progent's accredited CISM and CISSP security and compliance experts offer a range of security solutions to strengthen the defenses of your Microsoft Windows, macOS and OS X, or Linux network against assaults or help your company to recover rapidly after a damaging breach. Security solutions available from Progent include: thorough network security and compliance audits using utilities such as GFI LANguard NSS, NMAP Port Scanner, and software from Solar Winds tools and Netcat; rapid cleanup after virus and worm assaults; configuring firewalls; establishing secure architectures for remote and mobile connectivity; defending your email system against viruses, spam and directory harvest attacks; and initiating round-the-clock proactive monitoring.
Hybrid Cloud Integration Solutions
Progent offers expert online consulting to help organizations of any size integrate their networks with leading public cloud platforms including Azure and Amazon Web Services. Progent can help you to plan and administer cost-effective environments that can include Windows and Linux systems and applications in either cloud-only solutions or in hybrid architectures that utilize physical resources as well as cloud services. To help you to integrate public cloud services with physical datacenters, Progent can provide a range of cloud integration support services that include Office 365 Exchange Online integration solutions with on-premises installations of Exchange,
Azure hybrid cloud design and deployment services, Amazon AWS hybrid cloud integration support, and Amazon Web Marketing Service programming and troubleshooting. Progent has more than 15 years of background delivering advanced consulting support remotely, and Progent can make sure you complete your cloud integration initiatives quickly and within your budget.
VMware Site Recovery Manager (SRM) Consulting
VMware's Site Recovery Manager is an extension to VMware vCenter that allows you to specify, automate and test a consistent workflow for recovering services rapidly following an outage. SRM provides centrally managed and automated disaster recovery, application mobility, and transparent site migration, failback and site re-protect. Site Recovery Manager also supports transparent testing for disaster recovery, updates and patches and can produce reports to confirm full service restoration, validate Service Level Agreements and demonstrate DR compliance. Progent offers the skills of a VCDX certified VMware SRM consultant to assist your organization to plan, configure, test and administer a disaster recovery solution powered by VMware SRM.
Progent's VMware vSphere and vCloud experts offer extensive understanding of VMware vCloud Director, VMware vRealize Automation (vRA), vRO and vCloud tools for managing private and hybrid cloud solutions that provide high uptime, security, and disaster recovery. Progent can also provide advanced VMware NSX expertise from a VCDX-NV certified network architect to help you to create a completely virtualized Software Defined Data Center that can be set up or migrated instantly and managed with a high level of automation regardless of the hardware making up the underlying network infrastructure.
UNIX, Linux, Sun Solaris, and macOS and OS X Expertise
Progent's UNIX/Linux experts and macOS and OS X specialists can provide remote support services to address a broad array of information technologies such as network architecture, email systems, system and operational security, plus UNIX and Microsoft Windows integration. For server consolidation and simplified management in environments that incorporate Linux and Microsoft Windows, Progent offers VMware vSphere consulting and Citrix XenServer expertise. Progent can also assist with migration from older systems to Windows or Linux-based solutions. Progent's team-oriented approach to resolving network issues enables quick escalation, if necessary, to consultants with task-relevant experience to tackle challenging scenarios. This accelerates solutions of urgent problems, minimizes network downtime, and cuts service expense.
Major Linux platforms for which Progent offers expert support include:
ProSight Flat-rate Managed IT Services for Small and Mid-size Businesses
Progent offers a selection of low-cost, flat-rate managed services designed to allow small and medium-size organizations to benefit from the same best-of-breed IT solutions deployed by some of the world's leading enterprises. The ProSight portfolio of IT management outsourcing services addresses all key areas of modern networking such as email content filtering, security and compliance, cloud-based backup and disaster recovery, infrastructure monitoring and management, VM hosting, and network asset documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint protection service that incorporates cutting edge behavior-based analysis tools to defend endpoints and servers and VMs against modern malware assaults like ransomware and file-less exploits, which easily evade traditional signature-matching AV tools. ProSight Active Security Monitoring safeguards on-premises and cloud resources and offers a unified platform to manage the complete threat progression including filtering, identification, containment, cleanup, and forensics. Top features include single-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against new threats. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Endpoint Protection and Exchange Filtering
ProSight Enhanced Security Protection (ESP) services offer affordable multi-layer security for physical servers and VMs, desktops, mobile devices, and Exchange Server. ProSight ESP utilizes adaptive security and modern behavior analysis for round-the-clock monitoring and responding to security assaults from all vectors. ProSight ESP offers two-way firewall protection, intrusion alerts, device management, and web filtering through cutting-edge tools incorporated within one agent managed from a unified console. Progent's data protection and virtualization consultants can help you to design and configure a ProSight ESP deployment that meets your company's specific needs and that helps you demonstrate compliance with government and industry data protection regulations. Progent will assist you specify and configure policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alerts that call for immediate action. Progent can also help you to set up and test a backup and disaster recovery solution such as ProSight Data Protection Services (DPS) so you can get back in business rapidly from a destructive cyber attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services from Progent provide small and medium-sized organizations a low cost end-to-end service for reliable backup/disaster recovery (BDR). For a low monthly price, ProSight DPS automates your backup processes and enables fast recovery of critical data, applications and virtual machines that have become unavailable or damaged due to component failures, software bugs, natural disasters, human mistakes, or malware attacks like ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, applications, system images/, plus Microsoft Hyper-V and VMware images/. Important data can be protected on the cloud, to an on-promises device, or mirrored to both. Progent's cloud backup consultants can provide world-class support to set up ProSight DPS to to comply with regulatory standards such as HIPPA, FINRA, and PCI and, whenever necessary, can help you to recover your critical data. Learn more about ProSight DPS Managed Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering and email encryption service that uses the technology of top information security companies to deliver centralized control and comprehensive security for all your email traffic. The powerful structure of Progent's Email Guard combines cloud-based filtering with an on-premises security gateway appliance to offer advanced protection against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-based malware. The Cloud Protection Layer acts as a first line of defense and blocks most unwanted email from making it to your network firewall. This reduces your exposure to external attacks and saves network bandwidth and storage space. Email Guard's onsite security gateway appliance provides a further layer of analysis for incoming email. For outbound email, the local security gateway provides AV and anti-spam filtering, DLP, and email encryption. The on-premises gateway can also help Microsoft Exchange Server to monitor and protect internal email traffic that stays within your corporate firewall. For more information, see Email Guard spam and content filtering.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and affordable for smaller businesses to diagram, track, reconfigure and troubleshoot their networking hardware like switches, firewalls, and access points as well as servers, printers, client computers and other networked devices. Incorporating state-of-the-art RMM technology, WAN Watch makes sure that infrastructure topology diagrams are kept updated, captures and displays the configuration of almost all devices connected to your network, monitors performance, and sends notices when issues are discovered. By automating tedious management activities, ProSight WAN Watch can knock hours off common tasks such as network mapping, reconfiguring your network, locating appliances that need important updates, or isolating performance issues. Find out more about ProSight WAN Watch infrastructure management services.
- ProSight LAN Watch: Server and Desktop Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that incorporates advanced remote monitoring and management technology to keep your network operating at peak levels by tracking the state of vital assets that drive your information system. When ProSight LAN Watch uncovers a problem, an alert is transmitted immediately to your designated IT staff and your Progent engineering consultant so that any looming issues can be addressed before they have a chance to disrupt productivity Find out more about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and applications hosted in a secure fault tolerant data center on a fast virtual host set up and maintained by Progent's IT support professionals. Under Progent's ProSight Virtual Hosting service model, the client owns the data, the operating system software, and the apps. Because the environment is virtualized, it can be ported easily to an alternate hosting solution without a time-consuming and technically risky configuration procedure. With ProSight Virtual Hosting, you are not tied a single hosting service. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management Services
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, maintain, find and protect information about your IT infrastructure, procedures, business apps, and services. You can instantly locate passwords or serial numbers and be alerted about upcoming expirations of SSLs or warranties. By cleaning up and managing your IT infrastructure documentation, you can eliminate up to 50% of time thrown away searching for vital information about your IT network. ProSight IT Asset Management features a common location for holding and sharing all documents related to managing your network infrastructure such as recommended procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for collecting and relating IT information. Whether youíre making improvements, doing regular maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the data you require as soon as you need it. Find out more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and low-cost alternative for small and mid-size organizations to get an unbiased evaluation of the health of their information system. Based on a selection of the top remote monitoring and management (RMM) tools available, and overseen by Progent's world-class team of information technology experts, ProSight Network Audits show you how well the deployment of your essential infrastructure devices adhere to industry leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver instant benefits such as a more manageable Active Directory (AD) environment. Both also include one year of state-of-the-art remote network monitoring and management (RMM). Advantages can include lower-cost management, better compliance with information security regulations, higher utilization of network assets, quicker troubleshooting, more reliable backup and recovery, and less downtime. Learn more information about Progent's ProSight Network Audits IT infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is an affordable service based on a brief phone discussion with a Progent information assurance expert. The interview is designed to assess your organization's preparedness either to stop or recover quickly following an assault by a ransomware strain like Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you personally to gather information concerning your existing security profile and backup/recovery platform, and Progent will then produce a custom Basic Security and Best Practices Report detailing how you can apply industry best practices to deploy a cost-effective AV and backup/recovery environment that aligns with your business needs. For more information, visit The ProSight Ransomware Preparedness Report.
Special Support Services Available from Progent
Progent offers the skills of world-class online consulting experts for special information technology projects. Progent's charges for longer-term consulting tasks are determined according to the qualifications of the consultants involved. Progent's experience with these important fields of computer technology allows customers to complete critical projects within budget and on time. Progent's special online consulting services include:
How Your Pasadena Business Can Contact Progent's Remote Technical Support Professionals
Help Desk Call Center Services
Progent's Help Desk Call Center programs for organizations with environments that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux products include comprehensive Call Center outsourcing, virtual Help Desk services, and Help Desk operations consulting. Progent's Call Center outsourcing support services are ideal for businesses who lack the resources to build and maintain an in-house Help Desk but who want quick response from an efficient Call Center with professional telephone support as well as the ability to escalate complex tasks to high-level engineers.
Progentís Virtual Call Center is designed for larger businesses and serves as a seamless extension of your established Help Desk resources. Progent's Virtual Help Desk can operate as a an escalation alternative for complex computer system challenges, or be ready in hectic instances when your regular support engineers are too busy.
Progent's Help Desk Call Center staff of experienced network consultants offers your clients in Pasadena or anywhere in the state of California instant contact with a dependable technical support group with years of experience delivering phone help and online troubleshooting for IT systems that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux components. Progent's focus is to earn the Help Desk the reputation as a major enabler of business performance, and Progent's intent is to solve and not just report technical problems.
- Business Applications Support: Training, Programming, and Problem Solving
Progent's Applications Consulting Group offers phone-based and in-depth consulting support and education in key application fields such as ERP, MRP, accounting system customization, and Customer Relationship Management. Progent also offers expertise, custom programming, and training for popular Microsoft business applications such as Microsoft CRM, Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. For additional information about Progent's consulting, programming, and training services, refer to Progent's Business Application Experts Services.
- Unified and Automated Management of Hybrid Cloud Environments
System Center 2016 unifies and automates the management of hybrid cloud environments through comprehensive integration with Windows Server 2016, Windows 10 clients; cohesive integration of mixed-OS networks that incorporate various Linux distributions, Hyper-V and VMware; and expanded cloud support including tighter integration with Intune for Apple iPhone and Google Android smartphone administration plus built-in integration with Microsoft Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center 2016 consultants offer advanced online and on-premises support for all components of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can help you to design and configure a new deployment of Microsoft System Center 2016, extend or optimize your current one, upgrade smoothly from a previous version of System Center, or debug your System Center solution.
- Online IT Infrastructure Monitoring Services
Progent offers organizations in Pasadena, or anywhere in the state of California, remote hybrid network monitoring and reporting by providing System Center Operations Manager expertise and System Center 2012 Operations Manager (SCOM 2012) support. Progent can customize SCOM to suit your business so your IT maintenance is proactive and automated. By anticipating possible issues before they evolve into downtime, automated monitoring can avoid stressful and expensive network failures. Progent can also assist with network monitoring utilities such as Nagios and MRTG to analyze UNIX, Linux, Solaris, or Apple macOS and OS X networks, Microsoft Windows systems, or systems powered by a combination of OS platforms.
To contact Progent about emergency phone-based assistance with Microsoft Windows, macOS and OS X, or Linux networks, visit Progent's Urgent Phone-Based Support, telephone 1-800-993-9400, or refer to Contact Progent.
For organizations and new businesses in Pasadena or anywhere in the state of California, Progent's online network support engineers can provide effective and cost-effective system support the instant your company has to have it. More than a decade of providing remote technical assistance has earned Microsoft Partner certification for Progent's consulting experts and has enabled Progent to acquire high-end troubleshooting capability and to refine remote connectivity tools to fix network problems quickly while avoiding the expense and lost productivity associated with on-site service visits.
Even if your Pasadena business works with a regular independent consultant or maintains a full time organization that can handle common computer problems, Progentís Microsoft certified consultants can provide a convenient and seamless virtual extension of your local resources in cases when your regular IT support personnel either don't have the time or the knowledge to handle unexpected system emergencies or especially complex integration projects.
Advantages of Progent's IT Support for Companies in Pasadena
Progent's online support services enable your Pasadena organization to experience the advantages of immediate, expert IT support without the expense of managing an in-house IT staff. Your information system will derive added strategic value by being increasingly reliable, productive, and protected. Advantages to your business include:
- Convenient remote expansion of your local support resources
For most businesses in Pasadena and throughout California, local computer service resources, whether represented by outside consultants or an internal IT staff, can deal with the majority of network issues. However, IT crises may occur when your regular support personnel are too busy or absent, and some problems may stem from IT products that is beyond the scope of your usual service personnel. In these instances, Progent's online support professionals give you a convenient, quick, and affordable way to supplement your local resources and to transfer valuable information to increase your capability to deal with future issues locally.
- Reduced Reliance on Freelance Service Providers
For network maintenance, smaller companies often depend on individual freelance consultants. While freelance consultants carry less internal costs than big service companies and can often charge lower rates, they are occasionally stretched too thin, making it hard to respond quickly to urgent situations. If an independent consultant is occupied with another customer, sick, on vacation, or in class, the absence of backup personnel may force your company to go without assistance during an IT crisis. As your company expands, system unavailability and problems with critical software are more expensive. The budget you thought you were conserving on an independent can be eaten up fast by reduced productivity. Progent provides a dependable source of backup service experts to insure your IT system stays available.
- Build a Solid Basis for Smooth Expansion
Companies typically begin with an IT architecture created on a shoestring budget. Lacking a strong infrastructure, slap-dash repairs often get piled onto an unstable foundation. When a company grows, stability and expandability problems can hinder the success of the organization. Such poorly built systems need careful assessment, intelligent strategic planning, and wide technical knowledge to evolve to a system architecture that can provide the solid foundation to handle current business requirements and simplify future expansion.
- Interact with Problem Solvers Rather Than Technology Resellers
Smaller companies require guidance and technical training to negotiate an increasingly complex array of technology options available for accelerating business success and improving productivity. They do not need a computer engineer who is trying to sell a certain vendor's technology. IT support and product selling can result in a scenario where the proposed
solution is built around a predetermined technology instead of the genuine requirements of a client. Progent eliminates these conflicts of interest by offering just services instead of products. This enables Progent to align technical consulting with the best needs of clients.
What Makes Progent Unique from Other Support Firms?
Progent is a Microsoft Partner support company and Progent's number of employees, range of technical background, fine tuned remote support software, and familiarity with corporate IT allow offices to avoid the limitations of exclusive dependence on smaller consulting organizations, individual freelance consultants, or over-stretched in-house resources.
Progent adds value by offering:
How Does Our Company Begin Getting Remote Computer Support from Progent?
- Certified Expertise in Microsoft's Entire Family of Servers
Progent offers world-class expertise for Microsoftís leading server products with services such as Windows Server 2019 migration services, Windows Server 2016 hybrid cloud integration, Windows Server 2012 R2 planning and integration support, Microsoft Windows Server 2008 upgrades, Microsoft Windows Server 2003 maintenance, MS Exchange Server 2016 planning and deployment, Exchange Server 2013 integration, Exchange 2010 Server support, Microsoft Exchange 2007 Server and Exchange Server 2003 upgrades, plus MS SQL Server 2017 planing and migration, SQL Server 2016 integration, SQL Server 2014 support, and SQL Server management support.
- Value Pricing
Progent's pricing model is to charge for online service and on-site visits per minute. Consequently, you owe exclusively for delivered services. Progent does not demand a more expensive rate for after-hours or priority support, and within California or in areas where Progent offers on-site service, Progent does not bill for travel except for emergency calls where on-site time is less than 4 hours. In addition, Progent imposes no service activation fee and requires no retainer for services delivered during normal working hours. Many service organizations demand substantial minimum payments or charge for every fifteen minutes or longer. Progent's fine granularity eliminates big bills for fast solutions so you will not be forced to permit simple problems to fester.
- Information Transfer
Progent practices knowledge transfer from Progent's consultants to clients. By teaching customers to resolve technical issues that are within their scope, Progent can focus on delivering high-value skills where Progent faces few competitors. Businesses who work with familiar independent service providers or who employ in-house IT personnel benefit when Progent passes on knowledge about new technology and tested methodologies to make their networks more robust, protected, and productive.
- 24x7 Server Monitoring with Microsoft Operations Manager
Progent is one of the only consulting companies to provide round-the-clock network monitoring services powered by Microsoft System Center Operations Manager. Microsoft Operations Manager causes your computer support to be proactive instead of reactive. By uncovering possible issues before they result in downtime, system monitoring can save your information network from stressful and expensive availability disruptions.
To initiate Progent's online help services or to find out more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for network help, go to Immediate Online Support.