Fast Online Troubleshooting for Pasadena Information Networks
Urgent Phone Consulting for Pasadena NetworksFor companies located in Pasadena or anywhere in the state of California, Progent offers remote help for networks powered by Microsoft Windows, Cisco, macOS and OS , or Linux platforms. Progent's Microsoft Certified consulting experts have provided online troubleshooting to businesses in every state in the U.S. (Refer to testimonials from Progent's clients.) Progent also offers the consultation services of Cisco CCIE-qualified network specialists to solve challenging networking problems, as well as the assistance of CISA and CISSP-qualified cybersecurity consultants to handle high-level security design and diagnostic issues.

Progent's remote support experts provide exceptional leverage due to the fact that they possess the real-world experience and have access to the sophisticated technology necessary to resolve the majority of network issues quickly. Efficient support lowers direct costs because service calls require fewer billable consulting minutes. Online help also avoids the cost of dispatching an engineer to your site. Your organization saves additionally in incidental costs by minimizing or eliminating network outages and associated costs resulting from business discontinuity, upset customers and vendors, idle workers, and distracted management. Progent's extensive remote technical support expertise is particularly valuable for organizations that are dependent on public clouds for vital infrastructure or applications like Microsoft Azure, Amazon Web Service, or Office 365 Exchange Online, where onsite IT support may not be an option.

Progent's billing model for remote help is structured to leverage your network support dollar. Progent bills by the minute for phone consulting, so you are billed just for the services that you receive. In contrast to typical online service companies, Progent asks for no startup charge or minimum job duration. Progent's one-minute billing unit and clean policy for billing save you from situations where fast repairs somehow end up as large bills. Progent's penchant for solving technical issues quickly means your business spends less money.

Progent's Online Consulting and Troubleshooting Services
Through years of experience, Progent has refined a set of optimized tools and proven processes that ensure the highest degree of effectiveness for remote consulting and troubleshooting for computer systems of all sizes. Progent provides safe VPN support for gateways from a variety of leading vendors such as Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN access permits the consultants of Progent's online support team to communicate with your computer system remotely without compromising system security.

Progent's proven service database application maintains thorough histories for the support that Progent's customers have been provided. Progent's staff service personnel have access to the details of support delivered to each customer by any consultant. This archive of problems and solutions is structured as a readily exploitable proprietary database that allows Progent's remote technical engineers to communicate their knowledge company-wide to make sure that the quality of Progent's support improves daily. Progent's high-level accreditations and close relationships with important industry leaders such as Cisco and Microsoft open up other extensive support databases and permit fast access to vendors' in-house engineering staff with the result that Progent's remote consulting experts can find the most efficient resolutions in the least time.

Remote support provided by Progent to companies in Pasadena and throughout the state of California include:

ProSight Fixed-price Managed Services for Small and Mid-size Organizations
Progent offers a selection of low-cost, flat-rate managed services intended to allow small and medium-size organizations to utilize the same best-of-breed technology used by many of the world's leading enterprises. The ProSight series of IT management outsourcing services covers all critical aspects of information technology including email protection, threat defense based on machine leaning, automated backup/recovery, network infrastructure monitoring and management, VM cloud hosting, and IT asset documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection solution that incorporates next generation behavior-based machine learning technology to guard endpoint devices as well as servers and VMs against modern malware assaults such as ransomware and file-less exploits, which routinely evade legacy signature-matching AV tools. ProSight Active Security Monitoring safeguards on-premises and cloud resources and provides a single platform to automate the complete malware attack progression including protection, infiltration detection, mitigation, cleanup, and post-attack forensics. Key features include one-click rollback with Windows Volume Shadow Copy Service and automatic network-wide immunization against new attacks. Find out more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection: Endpoint Protection and Exchange Filtering
    ProSight Enhanced Security Protection (ESP) services deliver ultra-affordable multi-layer protection for physical and virtual servers, desktops, mobile devices, and Exchange Server. ProSight ESP uses adaptive security and advanced machine learning for round-the-clock monitoring and responding to security threats from all attack vectors. ProSight ESP provides two-way firewall protection, intrusion alerts, endpoint management, and web filtering via cutting-edge tools incorporated within one agent accessible from a single control. Progent's data protection and virtualization consultants can assist your business to design and implement a ProSight ESP deployment that meets your organization's specific needs and that allows you prove compliance with government and industry information protection regulations. Progent will help you define and implement policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alarms that call for urgent action. Progent's consultants can also assist your company to set up and test a backup and restore solution such as ProSight Data Protection Services so you can get back in business rapidly from a potentially disastrous cyber attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Microsoft Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services from Progent provide small and mid-sized organizations a low cost and fully managed solution for reliable backup/disaster recovery. For a low monthly rate, ProSight Data Protection Services automates your backup processes and allows fast restoration of critical data, applications and VMs that have become unavailable or damaged due to component failures, software glitches, disasters, human error, or malware attacks like ransomware. ProSight DPS can help you protect, recover and restore files, folders, applications, system images, plus Hyper-V and VMware images/. Important data can be protected on the cloud, to an on-promises storage device, or mirrored to both. Progent's backup and recovery consultants can deliver world-class expertise to configure ProSight DPS to to comply with government and industry regulatory requirements such as HIPPA, FIRPA, PCI and Safe Harbor and, whenever needed, can help you to recover your business-critical information. Learn more about ProSight Data Protection Services Managed Cloud Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the infrastructure of leading data security vendors to provide web-based management and comprehensive protection for all your inbound and outbound email. The powerful structure of Email Guard combines cloud-based filtering with a local gateway appliance to offer advanced defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-based threats. The cloud filter acts as a first line of defense and keeps most unwanted email from making it to your security perimeter. This decreases your vulnerability to inbound threats and saves network bandwidth and storage. Email Guard's on-premises gateway device adds a deeper layer of inspection for inbound email. For outgoing email, the onsite security gateway offers AV and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The local gateway can also assist Exchange Server to monitor and safeguard internal email traffic that stays inside your corporate firewall. For more details, visit ProSight Email Guard spam and content filtering.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is an infrastructure management service that makes it easy and inexpensive for small and mid-sized businesses to map, monitor, optimize and debug their connectivity appliances like routers, firewalls, and load balancers plus servers, printers, endpoints and other devices. Incorporating state-of-the-art Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that infrastructure topology diagrams are always current, copies and manages the configuration information of virtually all devices connected to your network, tracks performance, and generates notices when problems are discovered. By automating complex network management activities, WAN Watch can cut hours off ordinary chores such as making network diagrams, reconfiguring your network, locating devices that require important updates, or identifying the cause of performance issues. Learn more details about ProSight WAN Watch network infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progentís server and desktop remote monitoring service that uses state-of-the-art remote monitoring and management technology to help keep your network running efficiently by tracking the state of vital computers that power your business network. When ProSight LAN Watch uncovers an issue, an alert is transmitted automatically to your designated IT personnel and your Progent consultant so all looming issues can be resolved before they can impact productivity Find out more details about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small business can have its critical servers and applications hosted in a secure fault tolerant data center on a fast virtual machine host set up and maintained by Progent's network support experts. Under Progent's ProSight Virtual Hosting service model, the customer owns the data, the operating system platforms, and the apps. Because the system is virtualized, it can be ported immediately to a different hosting solution without requiring a time-consuming and difficult configuration procedure. With ProSight Virtual Hosting, your business is not tied a single hosting service. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, maintain, find and safeguard data about your IT infrastructure, procedures, applications, and services. You can instantly find passwords or IP addresses and be alerted about impending expirations of SSL certificates or warranties. By cleaning up and organizing your IT documentation, you can eliminate as much as 50% of time spent trying to find critical information about your IT network. ProSight IT Asset Management includes a centralized location for storing and sharing all documents related to managing your business network like recommended procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for gathering and associating IT data. Whether youíre planning improvements, doing maintenance, or responding to an emergency, ProSight IT Asset Management delivers the information you need as soon as you need it. Find out more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and affordable alternative for small and medium-size businesses to obtain an objective assessment of the overall health of their IT system. Based on a selection of the leading remote monitoring and management (RMM) platforms in the industry, and supervised by Progent's world-class team of information technology experts, ProSight Network Audits show you how well the configuration of your core infrastructure devices adhere to leading practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide instant benefits such as a cleaner Active Directory (AD) system. Both also come with one year of state-of-the-art remote network monitoring and management (RMM). Benefits can include easier network management, better compliance with government and industry security standards, more efficient utilization of network assets, faster troubleshooting, more dependable backup and recovery, and less downtime. Learn more information about ProSight Network Audits network infrastructure review.

The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is a low-cost service centered on a brief interview with a Progent backup/recovery consultant. The interview is intended to help evaluate your company's ability either to stop or recover quickly following an attack by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you personally to gather information about your existing security profile and backup/recovery system, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can apply best practices to deploy a cost-effective security and backup system that aligns with your company's needs. For details, refer to Progent's ProSight Ransomware Preparedness Report Service.

Special Consulting Services Offered by Progent
Progent offers the skills of world-class online consulting professionals for contract information technology programs. Billing rates for longer-term consulting tasks are determined based on the qualifications of the engineers assigned. Progent's background in these special fields of information technology enables clients to execute major initiatives within budget and on time. Progent's special remote consulting solutions include:

  • Call Center Services
    Progent's Help Desk Call Center service offerings for businesses with networks that incorporate Windows, Cisco, Apple macOS and OS X, UNIX, or Linux products include full-service Help Desk services, shared Help Desk support services, and Call Center consulting. Progent's Standard Help Desk Services provide small organizations a complete service desk solution that manages all facets of online Level 1 desktop support from initial requests through trouble ticket generation, remote desktop control, progress tracking, problem solving, and management reports. Progent provides help desk services at a substantial discount from Progent's normal Level 1 desktop service rates, and Progent can provide the additional option of fast on-demand escalation to Level 2 and Level 3 experts to resolve the most issues.

    Progent's Help Desk Call Center consulting support can aid you in establishing an effective new Help Desk or improving your established one, evaluating or modifying Call Center software products to meet the special demands of your company, or providing occasional online personnel to supplement your in-house Help Desk Call Center group to handle unusually busy scenarios like software migrations, major upgrades, or rolling out new business software.

    Progent's Call Center staff of veteran information technology consultants offers your clients in Pasadena or anywhere in the state of California fast assistance from a reliable support resource with extensive background providing telephone-based support and remote repair service for IT systems powered by Windows, Cisco, Apple macOS and OS X, UNIX, or Linux components. Progent's mission is to earn the Help Desk Call Center the reputation as a significant driver of business productivity, and Progent's policy is to resolve and not simply document network problems.

  • Business Applications Services: Training, Development, and Troubleshooting
    Progent's Applications Experts Group can supply remote and in-depth consulting support and training in key business application areas such as ERP, Manufacturing Requirements Planning, custom programming for accounting packages, and CRM. Progent also can provide expertise, custom development, and education for familiar Microsoft business applications including Microsoft CRM, Office Project, Microsoft Office 365 Word, and Office 365 Excel. For additional information on Progent's expertise, customization, and training offerings, visit Progent's Applications Experts Services.

  • Unified and Streamlined Management of Hybrid Cloud Networks
    Microsoft System Center 2016 unifies and automates the management of hybrid cloud environments by offering advanced support for Windows Server 2016, Windows 10; cohesive management of mixed-OS networks that include various Linux distributions, Microsoft Hyper-V and VMware vSphere; and better public and private cloud support including tighter integration with Microsoft Intune for iPhone and Android smartphone administration plus built-in integration with Microsoft Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center 2016 consulting experts can provide advanced online and on-premises support for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist organizations of any size to plan and configure a new deployment of System Center 2016, expand or optimize an existing one, upgrade efficiently from a prior version of System Center, or debug your System Center solution.

  • Remote IT Infrastructure Monitoring and Reporting Services
    Progent can deliver businesses in Pasadena, or anywhere in the state of California, online IT infrastructure monitoring and reporting by providing System Center 2016 Operations Manager (SCOM 2016) consulting services and Microsoft System Center 2012 Operations Manager troubleshooting and support. Progent can adapt SCOM to suit your environment so that your computer maintenance is proactive rather than reactive. By exposing potential problems before they grow into crashes, remote monitoring can avoid stressful and expensive information system crises. Progent can also utilize system monitoring utilities such as Nagios and MRTG to diagnose UNIX/Linux, Solaris, or macOS and OS X networks, Microsoft Windows systems, or environments that support multiple platforms.
How Your Pasadena Business Can Contact Progent's Online Technical Support Experts
To get in touch with Progent about urgent phone-based assistance with Microsoft, Apple macOS and OS X, or Linux environments, go to Progent's Nationwide Online Help, telephone 1-800-993-9400, or visit Contact Progent. For businesses and startups in Pasadena or throughout the state of California, Progent's online network support specialists can deliver professional and economical IT help the moment your organization requires it. More than a decade of delivering online technical assistance has led to Microsoft Partner status for Progent's consulting experts and has enabled Progent to develop high-end troubleshooting skills and to fine tune remote connectivity technology to repair network problems quickly while eliminating the cost and lost productivity associated with in-person support visits.

Even if your Pasadena office works with a local independent support technician or employs a full time organization that can handle the majority of network problems, Progentís Microsoft and Cisco certified consultants can still provide a convenient and seamless remote extension of your local resources in cases when your usual service personnel either lack the bandwidth or the expertise to fix sudden system emergencies or especially challenging integration problems.

Advantages of Progent's Network Help for Companies in Pasadena
Progent's online support services allow your Pasadena business to experience the benefits of immediate, world-class network support without the cost of maintaining an in-house IT organization. Your network will acquire added business value by being more reliable, efficient, and protected. Benefits to your company include:

  • Seamless virtual extension of your on-site IT resources
    With most organizations in Pasadena or anywhere in California, local computer service providers, whether consisting of outside consultants or an in-house maintenance staff, can take care of typical network problems. However, IT crises can occur when local resources are too busy or unavailable, and some problems may involve IT products that is beyond the scope of your onsite service technicians. In these situations, Progent's on-call service professionals offer a convenient, quick, and affordable solution to supplement your regular help and to transfer useful knowledge to increase your capability to handle future problems locally.

  • Reduced Dependence on Individual Service Providers
    For IT support, smaller businesses commonly depend on independent freelance service providers. Although independent service people have less overhead than larger service organizations and can often charge lower rates, they are occasionally overextended, making it hard to respond rapidly to urgent situations. If an independent service provider is occupied with another client, ill, on vacation, or in training, the absence of backup personnel may force your company to wait for help during an IT crisis. As your business expands, system downtime and trouble with critical software become more expensive. The money you thought you were saving on an independent can be eaten up fast by lost productivity. Progent provides an on-call source of backup support experts to make sure your IT system is always available.

  • Build a Solid Foundation for Seamless Growth
    Businesses typically begin with an IT system implemented on a shoestring budget. Without a robust framework, band-aid repairs can get piled on top of an unstable foundation. When a company grows, reliability and expandability issues can hinder the success of the business. These badly built environments require proper assessment, intelligent long-term planning, and extensive IT expertise to upgrade to a network architecture that can provide the stable foundation to meet vital business requirements and ease future growth.

  • Interact with Problem Solvers Rather Than Technology Resellers
    Smaller offices require advice and technical training to navigate through an ever more complex maze of product alternatives capable of accelerating business growth and improving productivity. These companies hardly need a network consultant who is motivated to earn a commission on a specific vendor's products. IT consulting and product selling can result in a situation where the recommended solution is built around a profitable product instead of the genuine needs of a client. Progent eliminates these conflicts by offering only services instead of products. This enables Progent to align IT consulting with the real interests of clients.

How Is Progent Different from Other Support Firms?
Progent is a Microsoft Certified Partner consulting company and Progent's number of employees, breadth of IT knowledge, fine tuned remote support tools, and understanding of enterprise networking allow companies to avoid the pitfalls associated with exclusive reliance on smaller consulting firms, individual freelance service providers, or limited in-house IT help.

Progent adds value by offering:

How Does My Business Start Receiving Online Computer Support from Progent?
To initiate Progent's Nationwide Remote Support offerings or to find out more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for IT help, go to Immediate Online Support.