Fast Online Troubleshooting for Pasadena California Networks
For organizations in Pasadena California, Progent provides remote help for computer systems based on any mix of Microsoft Windows, Cisco, macOS and OS, or Linux/UNIX technology. Progent's Microsoft Premier engineers have delivered online support to companies in all 50 states in the United States. (Refer to recommendations from Progent's clients.) In addition, Progent offers the expertise of Cisco CCIE-qualified engineers to help with complex infrastructure problems, as well as the services of CISA and CISSP-qualified cybersecurity consultants to help with high-level security architecture and troubleshooting issues.
Progent's remote technical support engineers offer exceptional value due to the fact that they have the practical background and have access to the advanced tools needed to resolve the majority of information system issues rapidly. This reduces direct costs since solutions use up fewer chargeable consulting minutes. Remote help also avoids the cost of sending an engineer to your location. Your company saves additionally with incidental expenses by reducing or avoiding system outages and associated costs due to business discontinuity, disgruntled clients, unproductive workers, and de-focused executives. Progent's advanced remote consulting experience is particularly helpful for organizations that are dependent on public clouds for critical infrastructure or software like Azure, Office 365 Exchange Online, Amazon AWA, Google Cloud, or where on-premises IT support may not be an alternative.
Progent's billing policy for remote support is designed to leverage your network support investment. Progent bills per minute for phone consulting, so you pay exclusively for the support that you actually get. In contrast to many online service organizations, Progent asks for no startup surcharge or minimum fees. Progent's one-minute billing unit and clean policy for pricing do away with situations where quick repairs somehow turn into large tabs. Progent's penchant for dealing with problems efficiently means you saves cash.
Progent's Remote Consulting and Troubleshooting Services
Over the years, Progent has fine tuned a set of optimized tools and field-proven processes which allow the maximum level of efficiency for remote help and troubleshooting for computer systems of any size. Progent provides safe Virtual Private Network support for VPN gateways from a variety of popular companies such as Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN connectivity enables the consultants of Progent's remote service group to communicate with your system without violating network security.
Progent's powerful customer support reporting system maintains detailed records describing all service that Progent's clients have been provided. Progent's team consultants have access to the history of support rendered to each Progent customer by every consultant. This archive of trouble tickets and repairs is structured as an easily accessible internal knowledge base that allows Progent's remote technical engineers to share their knowledge company-wide to ensure that the value of Progent's support services grows over time. Progent's extensive list of accreditations and working associations with key industry leaders such as Cisco and Microsoft open up other vast technical support databases and allow quick response from vendors' in-house engineering staff so Progent's online service specialists can come up with the most efficient solutions quickly.
Online support services provided by Progent to customers in Pasadena California include:
Certified Windows Experts
Progent's Microsoft-expert remote service engineers offer computer system troubleshooting and IT help for all Microsoft server technologies. Progent is a Microsoft Certified Partner and can provide your business the assistance of consulting engineers who can assist you with a wide range of platform support services including
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid cloud systems, Windows Server 2012 R2 integration,
Windows Server 2008 R2 maintenance,
Microsoft Exchange Server 2019 planning and configuration,
MS Exchange Server 2016 migration, Microsoft Exchange 2013 consulting,
Microsoft Exchange Server 2010 monitoring and support,
SharePoint Server 2019 planning and integration, SharePoint 2016 migration support, Skype for Business Server migration consulting, Microsoft Lync Server management, and Microsoft Communications Server 2007 upgrade,
Microsoft Forefront Threat Management Gateway management and ISA Server migration, MS SQL Server 2019 integration expertise, MS SQL Server 2017 expertise, Microsoft SQL Server 2016 integration and development and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) system monitoring,
Project Server planning,
Microsoft Access Development and Training,
SBS Server 2011 consulting, and
Windows Essentials cloud integration.
Progent also offers a wide array of affordable PC desktop services to help you company to deploy, configure, troubleshoot, and administer desktop PCs and notebooks based on Microsoft Windows. Progent's PC desktop support services include offering Microsoft Windows 10 integration support plus Microsoft System Center 2012 Configuration Manager (SCCM 2012) planning and installation, Microsoft System Center 2016 Configuration Manager (SCCM 2016) hybrid cloud integration, and Microsoft Intune expertise to streamline the administration of your PCs along with your cloud-connected tablets and smartphones.
Talk to a Cisco CCIE for Complex Infrastructure Problem Solving
The Cisco CCIE credential is the premier accreditation for network infrastructure engineers, and indicates a consultant's network technology skills at the expert level. CCIEs know how to deal with the most complex issues associated with network infrastructure design, integration, management, protection, and repair. Cisco CCIEs can cooperate closely with Cisco's in-house support staff in analyzing problems with IOS network administration tools and developing workarounds or identifying program patches. Cisco CCIEs offer exceptional cost-effectiveness because their depth of expertise enables them to fix problems rapidly. In many cases, less experienced service providers can wrestle for many hours or even days with identical tasks that a CCIE can resolve in minutes. Progent's Cisco CCIE certified engineers can interface to your computer system using advanced remote support technology in order to provide fast, safe, and economical analysis and repair.
Los Angeles Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Los Angeles Metro Area.
Progent locations in Los Angeles Metro Area
||468 N Camden Dr, #200
Bervely Hills, CA 90210
||Beverly Hills Network Support Services
||21550 Oxnard Street, 3rd Floor
Woodland Hills, CA 91367
||Chatsworth Network Support Services
||3780 Kilroy Airport Way, Suite 200
Long Beach, CA 90806
||Long Beach Network Support Services
||355 S Grand Ave, Suite 2450
Los Angeles, CA 90071
||Los Angeles Network Support Services
||1500 Rosecrans Ave, Suite 500
Manhattan Beach, CA 90266
||Manhattan Beach Network Support Services
||1055 E Colorado Blvd, 5th Floor
Pasadena, CA 91106
||Pasadena Network Support Services
||2425 Olympic Blvd, Suite 4000W
Santa Monica, CA 90404
||Santa Monica Network Support Services
||15260 Ventura Blvd, Suite 1200
Sherman Oaks, CA 91403
||Sherman Oaks Network Support Services
||27240 Turnberry Lane, Suite 200
Valencia, CA 91355
||Valencia Network Support Services
Progent's CCIEs offer expertise in the complete line of Cisco's industry-leading family of infrastructure products by delivering consulting services that include:
CISSP, ISSAP, and CISM Premier System Security Experts
Progent's qualified CISM, CISSP, and CISSP-ISSAP cybersecurity consultants offer a range of system protection services to enhance the immunity of your Microsoft Windows, macOS and OS X, Linux, or UNIX network against attacks or help you to recover rapidly after a serious breach. Security consulting services available from Progent include: in depth information security and compliance analysis using tools such as GFI LANguard Network Security Scanner, NMAP Port Scanner, and software from Metasploit and Nikto; fast recuperation from malicious attacks; configuring firewalls; designing safe techniques for off-site and mobile access; securing your email system against spam and DHA attacks; and initiating 24x7 network monitoring.
Hybrid Cloud Integration Solutions
Progent offers expert remote consulting support to help companies of all sizes integrate their IT infrastructure with leading public clouds including Microsoft Azure and Amazon Web Services (AWS). Progent can help your it team to design and administer hybrid ecosystems that can include Windows and Linux systems and apps in either cloud-only systems or in hybrid topologies that combine physical IT assets as well as cloud services. To assist you to incorporate public clouds with physical datacenters, Progent can provide a range of public cloud migration support services such as Office 365 integration solutions with on-premises Exchange,
Microsoft Azure hybrid cloud planning and deployment consulting, Amazon Web Services (AWS) hybrid cloud solutions, Amazon Web Marketing Service programming and troubleshooting, and Google Cloud Platform (GCP) integration consulting. Progent has over two decades of background delivering high-level consulting support online, and Progent can help you complete your cloud integration initiatives quickly and affordably.
VMware Site Recovery Manager Consulting
VMware's Site Recovery Manager (SRM) is a component of VMware vCenter that allows you to define, automate and verify a consistent runbook for restoring applications and services quickly following a breakdown. SRM provides centrally controlled and automated disaster recovery, application mobility, and transparent site relocation, failback and site re-protect. Site Recovery Manager also allows transparent testing for site recovery, updates and fixes and can produce audit reports to verify complete service restoration, validate Service Level Agreements and prove disaster recovery compliance. Progent can provide the support of a VCDX certified VMware SRM consulting expert to help you to design, deploy, test and administer a DR solution powered by VMware SRM.
Progent's VMware vSphere consultants have extensive experience of VMware vCloud Director (vCD), vRealize Automation, vRO and vCloud Suite used for managing private and hybrid cloud solutions that provide maximum availability, data security, and application mobility. Progent can also provide advanced VMware NSX expertise from a VCDX-NV certified network architect to help you to create a completely virtualized Software Defined Data Center that can be set up or re-purposed in minutes and administered with a high degree of automation independent of the physical components used by the basic IP network.
UNIX, Linux, Solaris, and macOS and OS X Support Services
Progent's UNIX, Linux consultants and Apple macOS and OS X specialists can provide online consulting services to cover a wide array of computer technologies including system infrastructure, email systems, network and process security, plus UNIX and Windows coexistence. For server hardware economization and easy administration in networks that include Linux-based systems with Microsoft Windows, Progent offers VMware vSphere integration and Citrix XenServer expertise. Progent can also assist with transitioning from older applications to Microsoft Windows or Linux solutions. Progent's group-oriented methodology for resolving technical issues enables fast escalation, when required, to engineers with task-relevant expertise to handle complex situations. This expedites solutions of critical problems, reduces lost productivity, and lowers service costs.
Major Linux platforms for which Progent offers expert support include:
Progent's ProSight Fixed-price Managed Services for Small and Mid-size Organizations
Progent provides a selection of low-cost, fixed-price services intended to enable small and medium-size organizations to utilize the same best-of-breed technology used by some of the world's top enterprises. The ProSight line of IT management outsourcing services addresses all critical aspects of information technology such as email content filtering, threat defense based on machine leaning, cloud-based backup and disaster recovery, network infrastructure monitoring and management, virtual server hosting, and network resources documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint protection solution that utilizes cutting edge behavior-based machine learning technology to defend endpoint devices and physical and virtual servers against new malware assaults such as ransomware and email phishing, which routinely escape traditional signature-based AV tools. ProSight Active Security Monitoring safeguards local and cloud-based resources and provides a unified platform to automate the entire malware attack progression including filtering, detection, containment, cleanup, and forensics. Key capabilities include one-click rollback using Windows VSS and real-time network-wide immunization against newly discovered threats. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Endpoint Security and Exchange Email Filtering
Progent's ProSight Enhanced Security Protection (ESP) services deliver economical multi-layer security for physical servers and VMs, workstations, smartphones, and Exchange Server. ProSight ESP utilizes contextual security and modern behavior analysis for continuously monitoring and reacting to cyber assaults from all attack vectors. ProSight ESP offers two-way firewall protection, intrusion alarms, endpoint management, and web filtering via leading-edge tools packaged within one agent accessible from a unified console. Progent's data protection and virtualization consultants can help you to design and implement a ProSight ESP deployment that addresses your organization's unique requirements and that helps you prove compliance with legal and industry information protection standards. Progent will help you define and implement security policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alerts that call for immediate attention. Progent can also assist your company to install and test a backup and disaster recovery system like ProSight Data Protection Services (DPS) so you can get back in business quickly from a destructive cyber attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services offer small and medium-sized businesses an affordable end-to-end solution for secure backup/disaster recovery. For a fixed monthly rate, ProSight DPS automates and monitors your backup activities and allows rapid recovery of critical files, applications and virtual machines that have become unavailable or corrupted as a result of component breakdowns, software bugs, disasters, human mistakes, or malware attacks like ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, apps, system images, plus Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to an on-promises device, or to both. Progent's cloud backup specialists can provide advanced support to configure ProSight Data Protection Services to be compliant with regulatory requirements like HIPPA, FINRA, and PCI and, when needed, can help you to recover your business-critical information. Read more about ProSight Data Protection Services Managed Cloud Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering service that uses the infrastructure of leading information security companies to deliver web-based control and world-class protection for your inbound and outbound email. The hybrid architecture of Email Guard combines a Cloud Protection Layer with an on-premises security gateway appliance to offer complete protection against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. The cloud filter acts as a preliminary barricade and blocks most threats from making it to your network firewall. This reduces your exposure to inbound attacks and saves network bandwidth and storage space. Email Guard's onsite gateway device provides a deeper layer of inspection for incoming email. For outbound email, the local gateway offers AV and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The onsite gateway can also assist Exchange Server to monitor and protect internal email traffic that originates and ends inside your corporate firewall. For more details, visit Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Infrastructure Management
ProSight WAN Watch is an infrastructure management service that makes it easy and affordable for small and mid-sized businesses to map, monitor, optimize and troubleshoot their connectivity hardware such as routers, firewalls, and wireless controllers as well as servers, endpoints and other networked devices. Using state-of-the-art RMM technology, WAN Watch ensures that infrastructure topology maps are always current, copies and manages the configuration information of virtually all devices connected to your network, tracks performance, and generates alerts when issues are detected. By automating complex network management processes, WAN Watch can cut hours off common tasks such as network mapping, reconfiguring your network, locating appliances that need important updates, or isolating performance problems. Learn more about ProSight WAN Watch network infrastructure management consulting.
- ProSight LAN Watch: Server and Desktop Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring managed service that uses advanced remote monitoring and management technology to keep your IT system running efficiently by checking the state of vital assets that drive your information system. When ProSight LAN Watch detects an issue, an alert is sent automatically to your designated IT personnel and your Progent engineering consultant so that any looming problems can be resolved before they have a chance to disrupt your network Find out more about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small business can have its key servers and apps hosted in a protected Tier III data center on a fast virtual machine host set up and maintained by Progent's network support professionals. With Progent's ProSight Virtual Hosting service model, the customer owns the data, the OS software, and the applications. Since the environment is virtualized, it can be moved easily to a different hardware environment without requiring a time-consuming and difficult reinstallation procedure. With ProSight Virtual Hosting, your business is not tied one hosting service. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, update, find and safeguard data related to your network infrastructure, procedures, business apps, and services. You can quickly locate passwords or serial numbers and be alerted about upcoming expirations of SSLs ,domains or warranties. By cleaning up and organizing your IT infrastructure documentation, you can save as much as 50% of time wasted trying to find critical information about your IT network. ProSight IT Asset Management includes a centralized location for storing and sharing all documents related to managing your business network like standard operating procedures and self-service instructions. ProSight IT Asset Management also offers a high level of automation for gathering and relating IT data. Whether youíre making improvements, performing maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the knowledge you need the instant you need it. Find out more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and affordable way for small and medium-size businesses to obtain an unbiased evaluation of the health of their IT system. Based on some of the leading remote monitoring and management (RMM) platforms in the industry, and supervised by Progent's world-class group of IT professionals, ProSight Network Audits help you see how well the deployment of your core infrastructure devices conform to leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver instant benefits like a more manageable Active Directory (AD) system. Both versions also come with one year of state-of-the-art remote network monitoring and management (RMM). Benefits can include lower-cost management, improved compliance with government and industry security standards, higher utilization of network resources, quicker problem resolution, more reliable backup and restore, and increased uptime. Read more about ProSight Network Audits IT infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is an affordable service built around a brief discussion with a Progent information assurance expert. The interview is designed to evaluate your company's ability either to block or recover quickly following an assault by a ransomware strain like Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you directly to collect information concerning your existing antivirus tools and backup/recovery system, and Progent will then produce a custom Basic Security and Best Practices Report detailing how you can apply best practices to build a cost-effective security and backup system that meets your business needs. For details, see The ProSight Ransomware Preparedness Report Service.
Additional Support Programs Offered by Progent
Progent offers the services of world-class remote consulting experts for special information technology projects. Progent's rates for longer-term development or consulting tasks are determined based on the qualifications of the consultants required. Progent's background in these special fields of information technology allows clients to execute critical projects economically and on time. Progent's special online consulting services include:
How Your Pasadena Company Can Contact Progent's Remote Support Experts
Help Desk Expertise
Progent's Help Desk support programs for companies with networks based on Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux products include comprehensive Call Center services, shared Helpdesk support services, and Call Center operations consulting.
Progent's Standard Help Desk Services provide smaller organizations a complete solution that manages all facets of online Level 1 desktop support from initial requests through ticketing, screen sharing, progress tracking, problem resolution, and reporting. Progent provides service desk support at a significant discount from Progent's regular desktop service rates, and Progent can provide the additional option of rapid on-demand escalation to subject matter experts to handle the most problems.
Progentís Co-managed Help Desk services allow your IT organization to split the load for Help Desk support seamlessly between your IT team and Progent's large roster of seasoned desktop support engineers and matter experts (SMEs). Progentís Co-managed Help Desk service is an advanced support solution based on the top professional services automation platform for managing end-user service requests, ticket lifecycle, accountability, progress tracking, and metrics.
Progent's Help Desk staff of seasoned information technology consultants provides your workers in Pasadena California immediate assistance from a large support resource with years of background delivering telephone-based help and online diagnostics for IT systems based on Windows, Cisco, macOS and OS X, or UNIX/Linux technology. Progent's concentration is to earn the Help Desk recognition as a major driver of business success, and Progent's intent is to resolve and not merely document technical issues.
- Applications Support: Training, Custom Development, and Troubleshooting
Progent's Applications Consulting staff can supply remote and in-depth consulting support and training in key application areas that include Enterprise Requirements Planning, Manufacturing Requirements Planning, customizing accounting packages, and CRM. Progent also can provide consulting, custom programming, and education for popular Microsoft applications including CRM, Microsoft Office Project, Office 365 Word, and Office 365 Excel. To find out more information on Progent's expertise, programming, and education offerings, refer to Progent's Business Application Experts Group.
- Unified and Automated Administration of Hybrid Cloud Environments
Microsoft System Center 2016 centralizes and automates the administration of hybrid cloud networks by offering advanced support for Windows Server 2016 servers, Windows 10; cohesive integration of heterogeneous networks that include various Linux distributions, Hyper-V and VMware vSphere; and better public and private cloud support including closer integration with Microsoft Intune for Apple iPhone and Google Android smartphone administration plus native integration with Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center 2016 consulting experts can provide world-class online and onsite support for all elements of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist you to plan and configure a new deployment of Microsoft System Center 2016, extend or tune your current one, upgrade smoothly from a prior release of System Center, or troubleshoot your System Center environment.
- Online Hybrid Network Monitoring and Reporting Services
Progent can deliver companies in Pasadena California remote IT infrastructure monitoring by providing Microsoft System Center 2016 Operations Manager (SCOM) consulting and Microsoft System Center 2012 Operations Manager support. Progent can configure Operations Manager to fit your business so that your network maintenance is proactive and automated. By detecting looming problems before they result in network outages, system monitoring can avoid stressful and expensive service crises. Progent can also use system monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Sun Solaris, or macOS and OS X networks, Microsoft Windows systems, or networks that support a variety of operating systems.
To get in touch with Progent about urgent online assistance with Windows, macOS and OS X, or Linux networks, go to Progent's Emergency Online Help, call 1-800-993-9400, or go to Contact Progent.
For companies and startups in Pasadena California, Progent's phone-based computer support engineers are ready to provide effective and economical system support the instant your company needs it. More than 15 years of offering remote tech support has led to Microsoft Partner status for Progent's consulting experts and has allowed Progent to develop high-end troubleshooting skills and to fine tune remote connectivity tools to solve IT problems rapidly while avoiding the expense and lost time associated with on-premises support calls.
Even if your Pasadena company deals with a local independent consultant or maintains a full time organization that know how to deal with typical computer problems, Progentís Microsoft and Cisco certified consultants can offer a convenient and seamless remote extension of your on-site resources for situations when your usual service personnel either don't have the time or the knowledge to deal with sudden system crises or particularly complicated integration problems.
Details of Progent's Remote Network Services for Pasadena California
Progent's phone support, remote repair, network security expertise, and system management services offer offices in Pasadena California unparalleled leverage for your support investment. Whether you require occasional telephone support and Internet-based network repair or full-time Help Desk support and system administration, Progent's experts can deliver your company enterprise-level IT support while permitting you to eliminate the cost and administration overhead of carrying a full-service in-house IT organization. Highlights of Progent's online help services include:
- Immediate Phone Contact with Microsoft Certified Support Specialists
Progent's team of Microsoft-certified engineers can deliver immediate and economical expertise to companies in Pasadena California and is also ideal for customers in geographic areas that have a limited supply of technicians with proven expertise supporting Microsoft's current line of server technologies. All Progent phone support staff have over 10 years of experience supporting Microsoft solutions. As a Microsoft Certified Partner consulting firm, Progent has the advantage of a wide array of Microsoft support tools, technical databases, and on-going training.
- By the Minute Rates to Minimize Costs
Progent offers remote help on a per-minute billing plan, so you are charged only for the support you use. Progent has no minimum charge for online support and asks for no ongoing subscription fee for support services provided during regular working hours. This protects you from facing big invoices for routine fixes.
- Availability of Cisco Network Architecture Specialists
Progent's registered experts for Cisco offers the services of authorized specialists with skill in designing, deploying, and managing networking solutions powered by Cisco technology. Progent can offer a Cisco Certified Internetwork Expert or CCNP to show you how to create high-speed, high-availability, and secure connectivity for wireline and wireless networking.
- Application Specialists Consulting
Progent's basic support offerings consist of technology integration, Microsoft Exchange Server expertise, corporate security design, and Co-managed Help Desk services. Progent's Experts group can provide world-class consulting support for specific business applications. Support offered by the Application Experts Group covers:
Microsoft Dynamics GP Support and Programming
Microsoft Project and Project Online Expertise
Office 365 solutions consulting
Office Excel and Office 365 Excel Consulting and Application Development
Microsoft Office Word and Office 365 Word Consulting
Business Information (BI) Reporting Consulting and Training
Microsoft Power BI Integration Services
UNIX, Linux and Sun Solaris Help
MS SQL Server 2019 integration, MS SQL Server 2017 migration, Microsoft SQL Server 2016 Application Development, and SQL Server 2014 Software Programming and Debugging
Oracle Management Support and Application Development
MySQL Management Support and Application Development
Apple Mac Help
Amazon MWS Software Integration
By offering a convenient one-stop source for network generalists and specialists, Progent can deliver fast, inexpensive, and thorough IT solutions that match the special needs of your company.
- Sophisticated Online Connectivity Software
Protected online connectivity permits Progent's support professionals to see precisely what your customers see. This makes it possible to produce quick solutions to issues that could otherwise demand a costly personal visit. State-of-the-art remote access software and expert engineers combine to allow Progent to resolve most network problems rapidly and economically. Progent is a pioneer in online support and remote system tracking.
- Compatibility with Popular VPN Products
Progent supports safe Virtual Private Network connectivity for gateways from major VPN providers such as Microsoft, Cisco, Sonicwall and CheckPoint. Protected VPN online connectivity allows the engineers at Progent's Technical Response Center to repair your network remotely without jeopardizing system security.
- Round-the-Clock Service for High Network Uptime
For organizations with mission-critical applications, Progent offers optional round-the-clock online support services. Used in conjunction with remote 24x7 network monitoring based on Microsoft Operations Manager 2007, this offering can help ensure maximum system uptime.
- Help Desk Outsourcing
Progent's Help Desk support programs are intended especially for budget-constrained businesses whose clients need instant recourse to a Help Desk Call Center with effective phone support and complete escalation capability.
How Is Progent Unique from Other Service Organizations?
Progent is a Microsoft Partner consulting firm and Progent's number of employees, breadth of technical experience, fine tuned support software, and familiarity with corporate IT enable companies to escape the pitfalls associated with excessive dependence on smaller consulting organizations, individual freelance consultants, or limited in-house resources.
Progent stands out by offering:
How Does Our Company Begin Getting Remote Technical Help from Progent?
- Best Practices
Progentís team of Microsoft and Cisco Certified experts average longer than a decade of real-world industry background, at the forefront of IT service, performing a broad range of IT projects for an extensive array of businesses. Every Progent support professional shares a proven collection of personal best practices which are combined into company-wide leading practices standards that Progent teaches its support personnel. This guarantees that you get not just expert technical help, but also a consultant with proven methods for using technical knowledge to fix actual IT problems rapidly.
- Value Pricing
Progent's pricing model is to bill for phone service and in-person visits per minute. Consequently, you are billed just for received services. Progent does not demand a more expensive rate for off-hours or emergency support, and within California or in regions where Progent offers on-site service, Progent does not bill for travel except for urgent support where on-site work is less than four hours. Also, Progent applies no service activation fee and asks no retainer for support services delivered during regular working hours. Many service organizations impose large minimum fees or charge for each quarter hour or longer. Progent's fine granularity eliminates large bills for quick repairs so you will not be tempted to permit less critical problems to fester.
- Complete Records of Delivered Services
Progent has developed a comprehensive support reporting system that stores and organizes complete documentation for all delivered support activities. Unlike many independent consultants or small support firms who provide minimal documentation or details of services performed, each service provided by Progent is tracked by full documentation. Each Progent staff member has use of the support reports transmitted by each consultant to every customer. The discipline of detailing and archiving service activity results in more effective support and avoids a slew of common misfortunes such as when a support customer is virtually held captive to a consultant who wonít release vital service information.
- Automated Server Monitoring with MS Operations Manager
Progent is one of the few consulting firms to provide round-the-clock network tracking services powered by Microsoft Operations Manager. Microsoft Operations Manager allows your network maintenance to be proactive rather than reactive. By uncovering possible problems before they cause downtime, system monitoring can keep your information network from stressful and expensive availability disruptions.
To initiate Progent's online help offerings or to learn more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for network support, visit Immediate Network Support.