Los Angeles Metro Contact Information:
Progent offers consulting services and onsite technical support throughout the Los Angeles Metro Area including Orange County.

Los Angeles Metro Area Onsite IT Consulting
Progent locations in the Los Angeles Metro Area

City Street Address Contact Information
Anaheim, CA 3333 Michelson Drive
Suite 300
Irvine, California, 92612
Sales Phone: 657-999-1717

Link: Anaheim Network Support Services
Beverly Hills, CA 468 N Camden Dr
Beverly Hills, California, 90210
Sales Phone: 424-354-0123

Link: Beverly Hills Network Support Services
Irvine, CA 2102 Business Center Dr
Irvine, California, 92612
Sales Phone: 949-447-5557

Link: Irvine Network Support Services
Long Beach, CA 3780 Kilroy Airport Way
Suite 200
Long Beach, California, 90806
Sales Phone: 562-314-4498

Link: Long Beach Network Support Services
Los Angeles, CA 355 S Grand Ave
Suite 2450
Los Angeles, California, 90071
Sales Phone: 213-784-4494

Link: Los Angeles Network Support Services
Manhattan Beach, CA 1500 Rosecrans Ave
Suite 500
Manhattan Beach, California, 90266
Sales Phone: 310-421-4766

Link: Manhattan Beach Network Support Services
Mission Viejo, CA 27201 Puerta Real
Suite 300
Mission Viejo, California, 92691
Sales Phone: 949-429-4589

Link: Mission Viejo Network Support Services
Ontario, CA Ontario Airport Center
337 N. Vineyard Avenue
Suite 400
Ontario, California, 91764
Sales Phone: 909-687-2199

Link: Ontario Network Support Services
Pasadena, CA 1055 E Colorado Blvd
5th Floor
Pasadena, California, 91106
Sales Phone: 626-243-2233

Link: Pasadena Network Support Services
Santa Monica, CA 2425 Olympic Blvd
Suite 4000W
Santa Monica, California, 90404
Sales Phone: 424-299-8822

Link: Santa Monica Network Support Services
Sherman Oaks, CA 15260 Ventura Blvd
Suite 1200
Sherman Oaks, California, 91403
Sales Phone: 818-666-3781

Link: Sherman Oaks Network Support Services

Fast and Affordable Online Support for Pasadena IT Networks
Immediate Online Technical Support for Pasadena SystemsFor companies in Pasadena or anywhere in California, Progent provides online support for computer systems based on Microsoft, Cisco, macOS and OS , or Linux technology. Progent's Microsoft qualified professionals have provided online support to businesses in every state in the United States. (Refer to testimonials from Progent's clients.) Progent also offers the expertise of Cisco CCIE network specialists to handle complex infrastructure problems, plus the services of CISA and CISSP-certified cybersecurity consultants to handle advanced security design and troubleshooting jobs.

Progent's online support experts offer exceptional value because they possess the practical experience and are equipped with the advanced technology needed to solve most information system issues quickly. Efficient support reduces immediate expenses since solutions accumulate minimal billable minutes. Remote support also eliminates the expense of sending an engineer to your location. Your company saves even more in incidental costs by reducing or avoiding network outages and related costs stemming from business disruption, disgruntled customers and vendors, unproductive employees, and de-focused executives. Progent's advanced online technical support know-how is particularly valuable for businesses that are dependent on public clouds for vital network infrastructure or applications such as Microsoft Azure, Amazon AWA, or Exchange Online, where onsite IT support may not be an alternative.

Progent's billing model for online support is structured to leverage your IT service investment. Progent bills per minute for phone assistance, so you are billed exclusively for the services that you receive. In contrast to typical online service firms, Progent imposes no service activation charge or minimum job duration. Progent's per-minute granularity and clean policy for pricing eliminate scenarios where fast solutions somehow turn into large bills. Progent's skill at disposing of technical issues efficiently means you spends less money.

Progent's Remote Consulting and Technical Support Expertise
Through years of experience, Progent has refined a collection of customized technologies and field-proven processes which ensure the maximum level of efficiency for remote engineering help and troubleshooting for IT systems of any size. Progent offers protected Virtual Private Network support for VPN gateways from multiple popular vendors such as Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN access enables the engineers of Progent's Technical Response Center to communicate with your environment remotely without breaching network security.

Progent's powerful customer support reporting system maintains comprehensive records for all support that Progent's customers have received. Progent's staff service personnel have access to the details of all help delivered to each customer by every consultant. This archive of problems and fixes is stored as a readily exploitable support database that enables Progent's remote support experts to share their knowledge company-wide to make sure that the quality of Progent's technical support improves over time. Progent's advanced accreditations and working relationships with key vendors such as Cisco and Microsoft make available additional vast technical knowledge bases and allow fast access to vendors' internal engineering staff with the result that Progent's remote service specialists can determine optimal resolutions in the least time.

Remote support offered by Progent to clients in Pasadena and throughout the state of California include:

ProSight Flat-rate Managed IT Services for Small and Mid-size Businesses
Progent offers a selection of low-cost, flat-rate managed services designed to allow small and medium-size organizations to benefit from the same best-of-breed IT solutions deployed by some of the world's leading enterprises. The ProSight portfolio of IT management outsourcing services addresses all key areas of modern networking such as email content filtering, security and compliance, cloud-based backup and disaster recovery, infrastructure monitoring and management, VM hosting, and network asset documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection service that incorporates cutting edge behavior-based analysis tools to defend endpoints and servers and VMs against modern malware assaults like ransomware and file-less exploits, which easily evade traditional signature-matching AV tools. ProSight Active Security Monitoring safeguards on-premises and cloud resources and offers a unified platform to manage the complete threat progression including filtering, identification, containment, cleanup, and forensics. Top features include single-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against new threats. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection (ESP): Endpoint Protection and Exchange Filtering
    ProSight Enhanced Security Protection (ESP) services offer affordable multi-layer security for physical servers and VMs, desktops, mobile devices, and Exchange Server. ProSight ESP utilizes adaptive security and modern behavior analysis for round-the-clock monitoring and responding to security assaults from all vectors. ProSight ESP offers two-way firewall protection, intrusion alerts, device management, and web filtering through cutting-edge tools incorporated within one agent managed from a unified console. Progent's data protection and virtualization consultants can help you to design and configure a ProSight ESP deployment that meets your company's specific needs and that helps you demonstrate compliance with government and industry data protection regulations. Progent will assist you specify and configure policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alerts that call for immediate action. Progent can also help you to set up and test a backup and disaster recovery solution such as ProSight Data Protection Services (DPS) so you can get back in business rapidly from a destructive cyber attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services from Progent provide small and medium-sized organizations a low cost end-to-end service for reliable backup/disaster recovery (BDR). For a low monthly price, ProSight DPS automates your backup processes and enables fast recovery of critical data, applications and virtual machines that have become unavailable or damaged due to component failures, software bugs, natural disasters, human mistakes, or malware attacks like ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, applications, system images/, plus Microsoft Hyper-V and VMware images/. Important data can be protected on the cloud, to an on-promises device, or mirrored to both. Progent's cloud backup consultants can provide world-class support to set up ProSight DPS to to comply with regulatory standards such as HIPPA, FINRA, and PCI and, whenever necessary, can help you to recover your critical data. Learn more about ProSight DPS Managed Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that uses the technology of top information security companies to deliver centralized control and comprehensive security for all your email traffic. The powerful structure of Progent's Email Guard combines cloud-based filtering with an on-premises security gateway appliance to offer advanced protection against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-based malware. The Cloud Protection Layer acts as a first line of defense and blocks most unwanted email from making it to your network firewall. This reduces your exposure to external attacks and saves network bandwidth and storage space. Email Guard's onsite security gateway appliance provides a further layer of analysis for incoming email. For outbound email, the local security gateway provides AV and anti-spam filtering, DLP, and email encryption. The on-premises gateway can also help Microsoft Exchange Server to monitor and protect internal email traffic that stays within your corporate firewall. For more information, see Email Guard spam and content filtering.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and affordable for smaller businesses to diagram, track, reconfigure and troubleshoot their networking hardware like switches, firewalls, and access points as well as servers, printers, client computers and other networked devices. Incorporating state-of-the-art RMM technology, WAN Watch makes sure that infrastructure topology diagrams are kept updated, captures and displays the configuration of almost all devices connected to your network, monitors performance, and sends notices when issues are discovered. By automating tedious management activities, ProSight WAN Watch can knock hours off common tasks such as network mapping, reconfiguring your network, locating appliances that need important updates, or isolating performance issues. Find out more about ProSight WAN Watch infrastructure management services.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that incorporates advanced remote monitoring and management technology to keep your network operating at peak levels by tracking the state of vital assets that drive your information system. When ProSight LAN Watch uncovers a problem, an alert is transmitted immediately to your designated IT staff and your Progent engineering consultant so that any looming issues can be addressed before they have a chance to disrupt productivity Find out more about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and applications hosted in a secure fault tolerant data center on a fast virtual host set up and maintained by Progent's IT support professionals. Under Progent's ProSight Virtual Hosting service model, the client owns the data, the operating system software, and the apps. Because the environment is virtualized, it can be ported easily to an alternate hosting solution without a time-consuming and technically risky configuration procedure. With ProSight Virtual Hosting, you are not tied a single hosting service. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, maintain, find and protect information about your IT infrastructure, procedures, business apps, and services. You can instantly locate passwords or serial numbers and be alerted about upcoming expirations of SSLs or warranties. By cleaning up and managing your IT infrastructure documentation, you can eliminate up to 50% of time thrown away searching for vital information about your IT network. ProSight IT Asset Management features a common location for holding and sharing all documents related to managing your network infrastructure such as recommended procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for collecting and relating IT information. Whether youíre making improvements, doing regular maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the data you require as soon as you need it. Find out more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and low-cost alternative for small and mid-size organizations to get an unbiased evaluation of the health of their information system. Based on a selection of the top remote monitoring and management (RMM) tools available, and overseen by Progent's world-class team of information technology experts, ProSight Network Audits show you how well the deployment of your essential infrastructure devices adhere to industry leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver instant benefits such as a more manageable Active Directory (AD) environment. Both also include one year of state-of-the-art remote network monitoring and management (RMM). Advantages can include lower-cost management, better compliance with information security regulations, higher utilization of network assets, quicker troubleshooting, more reliable backup and recovery, and less downtime. Learn more information about Progent's ProSight Network Audits IT infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is an affordable service based on a brief phone discussion with a Progent information assurance expert. The interview is designed to assess your organization's preparedness either to stop or recover quickly following an assault by a ransomware strain like Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you personally to gather information concerning your existing security profile and backup/recovery platform, and Progent will then produce a custom Basic Security and Best Practices Report detailing how you can apply industry best practices to deploy a cost-effective AV and backup/recovery environment that aligns with your business needs. For more information, visit The ProSight Ransomware Preparedness Report.

Special Support Services Available from Progent
Progent offers the skills of world-class online consulting experts for special information technology projects. Progent's charges for longer-term consulting tasks are determined according to the qualifications of the consultants involved. Progent's experience with these important fields of computer technology allows customers to complete critical projects within budget and on time. Progent's special online consulting services include:

  • Help Desk Call Center Services
    Progent's Help Desk Call Center programs for organizations with environments that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux products include comprehensive Call Center outsourcing, virtual Help Desk services, and Help Desk operations consulting. Progent's Call Center outsourcing support services are ideal for businesses who lack the resources to build and maintain an in-house Help Desk but who want quick response from an efficient Call Center with professional telephone support as well as the ability to escalate complex tasks to high-level engineers.

    Progentís Virtual Call Center is designed for larger businesses and serves as a seamless extension of your established Help Desk resources. Progent's Virtual Help Desk can operate as a an escalation alternative for complex computer system challenges, or be ready in hectic instances when your regular support engineers are too busy.

    Progent's Help Desk Call Center staff of experienced network consultants offers your clients in Pasadena or anywhere in the state of California instant contact with a dependable technical support group with years of experience delivering phone help and online troubleshooting for IT systems that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux components. Progent's focus is to earn the Help Desk the reputation as a major enabler of business performance, and Progent's intent is to solve and not just report technical problems.

  • Business Applications Support: Training, Programming, and Problem Solving
    Progent's Applications Consulting Group offers phone-based and in-depth consulting support and education in key application fields such as ERP, MRP, accounting system customization, and Customer Relationship Management. Progent also offers expertise, custom programming, and training for popular Microsoft business applications such as Microsoft CRM, Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. For additional information about Progent's consulting, programming, and training services, refer to Progent's Business Application Experts Services.

  • Unified and Automated Management of Hybrid Cloud Environments
    System Center 2016 unifies and automates the management of hybrid cloud environments through comprehensive integration with Windows Server 2016, Windows 10 clients; cohesive integration of mixed-OS networks that incorporate various Linux distributions, Hyper-V and VMware; and expanded cloud support including tighter integration with Intune for Apple iPhone and Google Android smartphone administration plus built-in integration with Microsoft Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center 2016 consultants offer advanced online and on-premises support for all components of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can help you to design and configure a new deployment of Microsoft System Center 2016, extend or optimize your current one, upgrade smoothly from a previous version of System Center, or debug your System Center solution.

  • Online IT Infrastructure Monitoring Services
    Progent offers organizations in Pasadena, or anywhere in the state of California, remote hybrid network monitoring and reporting by providing System Center Operations Manager expertise and System Center 2012 Operations Manager (SCOM 2012) support. Progent can customize SCOM to suit your business so your IT maintenance is proactive and automated. By anticipating possible issues before they evolve into downtime, automated monitoring can avoid stressful and expensive network failures. Progent can also assist with network monitoring utilities such as Nagios and MRTG to analyze UNIX, Linux, Solaris, or Apple macOS and OS X networks, Microsoft Windows systems, or systems powered by a combination of OS platforms.
How Your Pasadena Business Can Contact Progent's Remote Technical Support Professionals
To contact Progent about emergency phone-based assistance with Microsoft Windows, macOS and OS X, or Linux networks, visit Progent's Urgent Phone-Based Support, telephone 1-800-993-9400, or refer to Contact Progent. For organizations and new businesses in Pasadena or anywhere in the state of California, Progent's online network support engineers can provide effective and cost-effective system support the instant your company has to have it. More than a decade of providing remote technical assistance has earned Microsoft Partner certification for Progent's consulting experts and has enabled Progent to acquire high-end troubleshooting capability and to refine remote connectivity tools to fix network problems quickly while avoiding the expense and lost productivity associated with on-site service visits.

Even if your Pasadena business works with a regular independent consultant or maintains a full time organization that can handle common computer problems, Progentís Microsoft certified consultants can provide a convenient and seamless virtual extension of your local resources in cases when your regular IT support personnel either don't have the time or the knowledge to handle unexpected system emergencies or especially complex integration projects.

Advantages of Progent's IT Support for Companies in Pasadena
Progent's online support services enable your Pasadena organization to experience the advantages of immediate, expert IT support without the expense of managing an in-house IT staff. Your information system will derive added strategic value by being increasingly reliable, productive, and protected. Advantages to your business include:

  • Convenient remote expansion of your local support resources
    For most businesses in Pasadena and throughout California, local computer service resources, whether represented by outside consultants or an internal IT staff, can deal with the majority of network issues. However, IT crises may occur when your regular support personnel are too busy or absent, and some problems may stem from IT products that is beyond the scope of your usual service personnel. In these instances, Progent's online support professionals give you a convenient, quick, and affordable way to supplement your local resources and to transfer valuable information to increase your capability to deal with future issues locally.

  • Reduced Reliance on Freelance Service Providers
    For network maintenance, smaller companies often depend on individual freelance consultants. While freelance consultants carry less internal costs than big service companies and can often charge lower rates, they are occasionally stretched too thin, making it hard to respond quickly to urgent situations. If an independent consultant is occupied with another customer, sick, on vacation, or in class, the absence of backup personnel may force your company to go without assistance during an IT crisis. As your company expands, system unavailability and problems with critical software are more expensive. The budget you thought you were conserving on an independent can be eaten up fast by reduced productivity. Progent provides a dependable source of backup service experts to insure your IT system stays available.

  • Build a Solid Basis for Smooth Expansion
    Companies typically begin with an IT architecture created on a shoestring budget. Lacking a strong infrastructure, slap-dash repairs often get piled onto an unstable foundation. When a company grows, stability and expandability problems can hinder the success of the organization. Such poorly built systems need careful assessment, intelligent strategic planning, and wide technical knowledge to evolve to a system architecture that can provide the solid foundation to handle current business requirements and simplify future expansion.

  • Interact with Problem Solvers Rather Than Technology Resellers
    Smaller companies require guidance and technical training to negotiate an increasingly complex array of technology options available for accelerating business success and improving productivity. They do not need a computer engineer who is trying to sell a certain vendor's technology. IT support and product selling can result in a scenario where the proposed solution is built around a predetermined technology instead of the genuine requirements of a client. Progent eliminates these conflicts of interest by offering just services instead of products. This enables Progent to align technical consulting with the best needs of clients.

What Makes Progent Unique from Other Support Firms?
Progent is a Microsoft Partner support company and Progent's number of employees, range of technical background, fine tuned remote support software, and familiarity with corporate IT allow offices to avoid the limitations of exclusive dependence on smaller consulting organizations, individual freelance consultants, or over-stretched in-house resources.

Progent adds value by offering:

How Does Our Company Begin Getting Remote Computer Support from Progent?
To initiate Progent's online help services or to find out more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for network help, go to Immediate Online Support.

© 2002-2019 Progent Corporation. All rights reserved.

An index of content::

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Microsoft Dynamics GP/Great Plains 2010 accounting software is a comprehensive business management solution that integrates data and processes across your business, communicates easily with other solutions, and connects employees, customers and suppliers regardless of time or location. Created for small to mid-size businesses, Microsoft Dynamics GP 2010 and Dynamics GP Release 10.0 provide functionality for accounting, management reporting, project management, inventory and order processing, e-commerce, human resource management, CRM, field service, manufacturing, retail management, and web-based business services. Progent can show you how to set up and maintain a reliable, protected computer and communications infrastructure to support Microsoft Great Plains, and can give you access to expert Great Plains professionals to help your company benefit from the full power of Dynamics GP/Great Plains 2010.

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Progentís team of Microsoft and Cisco qualified consultants average longer than a decade of real-world industry background, in the trenches of network support, performing a broad variety of technical tasks for a large mix of businesses. Every Progent consultant shares a refined set of individual best practices that are combined into shared leading practices training that Progent instills in its support team. This ensures that you get not just world-class IT help, but also a consultant with proven methods for using computer knowledge to fix actual IT problems efficiently.

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Progent's Data Center professionals can show you how to find high availability data centers that meet the specific requirements of your company. High availability off-site data centers are particularly attractive to small businesses because of their affordability and convenience compared to pursuing a do-it-yourself strategy. Attempting to create an on-site data center with even a minimum level of fault tolerance is too expensive for typical small companies. Progent can show you how to reap all the advantages of high availability data centers and fault tolerant colo sites by providing a full array of engineering and support services.

Cisco and Microsoft Certified Experts Pasadena Network Security Consulting Consulting Services
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IP-PBX IT Consulting
Top Rated SPA500 Series IP Phone Remote Troubleshooting

Progent's Cisco CCIE-certified network infrastructure consultants can provide high-level support for Cisco Unified Communications Manager (CUCM) (formerly CallManager). Progent can help your organization to integrate VoIP phones, design dial plans, set up SIP trunking and PSTN support, deploy Cisco ISR G2 routers with CUBE support, and deploy UCS server high availability solutions.

Consultant for Microsoft Operations Manager Microsoft Certified Onsite Technical Support for Microsoft Operations Manager 2000
Office SharePoint Server 2010 Network Engineer
SPS Integration Services in Baton Rouge, Louisiana

Progentís Microsoft-certified experts offer companies of any size consulting, technical support, and development expertise for Microsoft SharePoint and SharePoint Online. SharePoint is an enterprise collaboration platform that uses web technology for efficiently connecting people, groups and information. Microsoft SharePoint offers a central location for your workers or clients to access, organize, share and manipulate relevant information, documents, and applications and to communicate with other people. Microsoft SharePoint enables quicker and better decisions, more effective sharing across groups and more economical business practices. Windows SharePoint Services join employees, customers, workgroups and major tasks with the information theyíve developed in a way that makes data convenient to find, retrieve and apply. Progent's SharePoint consultants can help you to maintain your existing SharePoint environment or migrate to the latest version of SharePoint.

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Progent's Cisco-certified SIP integration consultants can help your business to plan, integrate, manage, debug and upgrade Cisco's SIP connectivity solutions and Cisco's CUBE (Cisco Unified Border Element)-connected IP PSTN trunks and offer cost-effective online or onsite expertise to assist companies to move efficiently to an advanced unified communications ecosystem that delivers accelerated return on investment. Progent's certified Microsoft collaboration experts can assist you to set up connections between Cisco's CUBE Session Border Controller and Microsoft's rich media platforms such as Skype for Business and Lync Server for connectivity to a SIP PSTN trunk.

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Progent's Exchange Server Hosting and Management Services provide an enterprise-class data center with redundant electrical and environmental control systems, round-the-clock staffed security and operations center, and fault-tolerant access to tier-1 Internet service providers. Hosted Exchange servers are set up as virtual servers for fault tolerance, smooth expandability, and rapid restoration. Services feature integration with your network, connectivity with mobile communication products, automated monitoring of performance and network security, spam protection, patch and revision control, Helpdesk support, per-day data backup, and full email management services.

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Progentís ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and affordable for smaller businesses to map, track, enhance and troubleshoot their networking hardware such as routers, firewalls, and wireless controllers as well as servers, endpoints and other devices. Incorporating cutting-edge RMM technology, WAN Watch makes sure that infrastructure topology diagrams are always updated, captures and displays the configuration of almost all devices connected to your network, monitors performance, and generates notices when problems are detected. By automating time-consuming network management activities, ProSight WAN Watch can cut hours off common chores like network mapping, expanding your network, locating devices that require critical software patches, or identifying the cause of performance bottlenecks.

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Progent offers the services of an accredited engineer with an extensive background integrating technology from the major video conferencing/telepresence vendors including Cisco/Tandberg, Polycom, and LifeSize and can help you to design, configure, upgrade, or maintain a telepresence solution that preserves your investment and maximizes the business value of your information network. Progent can also provide the expertise of network infrastructure engineers able to help companies of any size to create and maintain a network that delivers the speed, dependability, protection, and expandability required to support your telepresence environment.

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Progent is organized deliver in-depth remote support for all major technical areas common to small business IT systems and offers an array of vital, on-demand services including a part-time CIO to provide advanced planning and negotiating capability, a Technical Response Center for help desk services, 24x7 remote monitoring, spam/virus protection as an outside-the-firewall service, project management for major initiatives such as office relocations orOS migrations, connectivity consultants for building and maintaining fast and reliable network infrastructure, security engineers to verify data protection and compliance, disaster recovery specialists to create business continuity strategies, and software developers to create, customize, or troubleshoot mission-critical application programs.

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Progent's Sun Solaris family support experts provide small and mid-size businesses and software developers support for managing and maintaining Solaris systems that run with Microsoft-based technology. Progent offers your organization contact with Solaris experts, consulting professionals certified by Microsoft and Cisco, and security experts with CISM and CISA certification. This wide range of expertise provides you with an easy single source to show you how to build and manage a protected and robust mixed-platform network and communications infrastructure that allows Solaris and Microsoft coexistence by combining Windows with popular variants of UNIX such as Mac OS X, Solaris, IBM AIX Open UNIX, Hewlett Packard HP-UX, BSD, SCO UNIX, and SGI/Irix or major Linux derivatives including RedHat Linux, SUSE Linux, CentOS, Ubuntu, PCLOS, fedora Linux, Gentoo, Mandrake, Debian GNU/Linux, and Slackware.

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ProSight WAN Watch is a network infrastructure management service that makes it simple and affordable for smaller organizations to map, track, optimize and debug their connectivity hardware like routers, firewalls, and access points as well as servers, printers, endpoints and other networked devices. Incorporating cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch ensures that infrastructure topology maps are always current, captures and displays the configuration of almost all devices on your network, tracks performance, and sends notices when problems are detected. By automating complex network management processes, WAN Watch can knock hours off ordinary tasks like network mapping, expanding your network, locating appliances that need critical updates, or identifying the cause of performance issues.

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For medium-size companies who need network consulting services, Progent can deliver a variety of options including local help, remote assistance, phone-based Help Desk, 24x7 support with remote network monitoring, emergency staff augmentation, business relocation support, software programming, and expert consultation. For medium-size companies in California or other regions covered by Progent's onsite consultants, Progent provides professional in-person support for fixing technical problems rapidly and economically.

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Mid-sized companies can enjoy all the benefits of Operations Manager 2007 and have fast availability of Progentís Microsoft and Cisco qualified IT support experts. With Progent's affordably priced network support packages, medium-size businesses can select a simple co-sourcing package built around Operations Manager 2007 with network monitoring, proactive alerts, comprehensive reporting, Help Desk Call Center, and online service. For companies with mission-critical applications who need zero-downtime networking, Progent can provide a comprehensive 24x7 outsourcing solution. Progent offers expertise in Microsoft System Center Operations Manager to offer medium-size business information systems world-class availability, security and productivity.

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Progent has created special security packages intended to deliver larger corporations an independent and comprehensive security evaluation from a team of certified security consultants. All Progent's network security evaluation bundles feature a collection of procedures including automated scans from within and from beyond your network firewall, professional analysis of captured data by certified security engineers, creation of a report documenting the results, plus a live concise executive outbrief and an in-depth interactive outbrief for in-house network engineers.

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Progent's Apple Mac networking engineers can assist you with a wide array of system foundation areas including network architecture, off-site and mobile connectivity, internetwork compatibility, security, and new technologies including Voice over IP and high-speed wireless networking. For company networks built solely on Mac OS X or for systems that use a combination of Mac, Linux/UNIX and Windows powered servers and desktops, Progent has the knowledge and size to handle the challenge of planning, configuring, and supporting a system architecture that is robust, safe, efficient and supportive of your corporate goals. Progent can show you how to deploy Appleís Xserve enterprise servers, Apple's Xserve RAID fault-tolerant storage products, and Apple's Xsan storage area network solution. Progent can also give you access to certified experts to support Cisco routers and switches.

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Progent's certified engineers offers remote and on-premises support services to help you to manage, support, and troubleshoot PCs based on Microsoft Windows 7 and also offers help with migrating to Windows 8.1 or Windows 10 from Windows 7. Progent can provide support for management automation, network security, backup and restore, remote connectivity, mobile device integration, wireless configuration, and 24x7 network monitoring.

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Progent uses an enterprise-class support reporting system that records and formats complete documentation for all billed services. Unlike many independent consultants or local support organizations who provide minimal documentation or specifics of tasks performed, each service provided by Progent is tracked by full documentation. Each Progent consultant has access to the service reports transmitted by every staff member to every client. The discipline of documenting and archiving service records results in more effective support and eliminates a slew of typical misfortunes such as when a service client is virtually held captive to a consultant who refuses to let go of vital service information.

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Progent's consultants offer macOS and Mac OS X users a range of services including workstation support, Apple macOS and OS X consulting, Apple Mac co-existence with Windows environments, Entourage and email help, network protection services, and custom education. Progent can assist clients to upgrade to macOS from Mac OS X or other earlier editions of Apple Mac OS X and Progent can provide expertise with macOS and Mac OS X application software. Progent can also assist you with iPhone integration and iPad management, or moving to Apple's iCloud. For business environments based exclusively on Apple macOS or OS X or for systems incorporating a mix of Mac, Linux and Windows powered servers and workstations, Progent's Apple, Cisco, and Microsoft professionals have the experience and depth to deal with the difficulty of designing, integrating and maintaining a network environment that is available, secure, fast and able to achieve your company's business goals.

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Progent can deliver a wide range of cost-effective services to assist your company to deploy, configure, troubleshoot, and administer desktop PCs and laptops powered by Microsoft Windows, Apple macOS and OS X, or popular versions of Linux. Progent can offer onsite or online help for single computers or notebooks or work with your business to design and implement a company-wide migration to new or revised operating system software and applications. Progent can also provide consultants and technical workers to help your company to prepare for and complete a site move or consolidation designed to cause the least possible interruption to your productivity.

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Progent offers a variety of opportunities for single consultants or organizations to make money by acting as referrers, sales agents, or resellers of Progent's IT support and network consulting. Alternatives include performing as a sales agent for Progent-branded consulting or using Progent's consulting experts but retaining your own brand as a seamless extension of your IT services company.

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Progent's Microsoft-certified consultants offer online or onsite expertise to assist businesses of all sizes to plan, implement, manage, and troubleshoot a backup/restore system based on System Center 2012 Data Protection Manager (SCDPM 2012). Progent's consultants can help you to upgrade from earlier versions of SCDPM or from another backup platform, and Progent can optimize your SCDPM 2012 deployment for onsite, cloud-based, or hybrid environments. Progent offers as-needed help for fixing especially stubborn issues, or comprehensive project management support. Progent can also help your business to design SCDPM 2012 into a comprehensive disaster recovery plan.

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Progent's ProSight Email Guard uses the technology of leading information security companies to provide centralized management and comprehensive protection for your email traffic. The powerful architecture of Progent's Email Guard managed service integrates cloud-based filtering with an on-premises security gateway appliance to provide advanced defense against spam, viruses, Dos Attacks, DHAs, and other email-borne threats. The cloud filter acts as a first line of defense and keeps the vast majority of threats from reaching your security perimeter. This decreases your vulnerability to external threats and saves system bandwidth and storage. ProSight Email Guard's on-premises gateway appliance provides a further level of analysis for incoming email. For outbound email, the on-premises security gateway offers AV and anti-spam protection, DLP, and email encryption. The on-premises security gateway can also assist Exchange Server to track and safeguard internal email traffic that originates and ends inside your corporate firewall.

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Progent is seeking to hire full-time, results-driven Microsoft certified consultants with Microsoft Certified Systems Engineer credentials; Cisco accredited network consultants with Cisco CCNP or CCIE certification; security consultants who have CISSP or CISM or equivalent security certification; and high-end system design consultants with experience in mobile access, wireless connectivity, fault tolerance, business continuity, data preservation, and VMware. Progent also seeks professionals to join Progent's staff of help desk support specialists and remote support experts. Also, We are hiring experienced managers able to operate effectively in Progent's fast-paced, virtual office environment.

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Progent's Test and Training Lab at the QTS Internet Data Center is available for testing line-of-business applications, creating efficient system upgrade methodologies, assessing and optimizing performance, designing or verifying disaster recovery solutions, resolving compatibility problems, and building training environments for the latest products and technologies. For Progent customers who lack adequate in-house resources to configure proper test environments, the lab reduces capital costs and engineering risk and helps keep vital IT initiatives on schedule.

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The QTS (formerly Herakles) Data Center facility is located in the seismically-stable Natomas neighborhood of Sacramento, CA. If you are currently utilizing the QTS Sacramento data center as a colocation facility or if you are considering migrating your main or disaster recovery system to the Herakles data center, Progent can provide a variety of affordable services including colocation relocation, equipment installation and upgrades, network optimization, project management services, virtual server configuration, remote network monitoring, centralized network administration, application development, disaster recovery planning, security assessment, and the use of Progent's Test Lab.

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Progent's Test and Training Lab at the QTS (formerly Herakles) Data Center can be used for piloting line-of-business applications, creating efficient system upgrade methodologies, evaluating and optimizing performance, planning or validating business continuity strategies, resolving compatibility problems, and building training environments for the latest products and technologies. For Progent customers without adequate in-house resources to configure proper test environments, Progent's Test and Training Lab reduces capital costs and technical risk while keeping critical IT projects on schedule.

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Microsoft Office Communications Server delivers IM and presence as part of a scalable, world-class package featuring enhanced security, seamless integration with popular Microsoft products, an expandable, industry-standard development environment, and support for regulatory requirements such as HIPAA, SOX, and Gramm-Leach-Bliley. Your organization can realize lower costs and improved business efficiencies, increased individual productivity, and better intellectual property security with this simple-to-administer, highly available IM platform. Effective deployments of Office Communications Server call for extensive planning and thought prior to roll out. Progent's Microsoft-certified consultants can deliver the skill needed to realize all the advantages of Office Communications Server throughout your whole corporation.

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System Center Configuration Manager automates software deployment across multiple sites, streamlines compliance settings management, keeps track of network assets, protects against company data leakage, provides health monitoring, enables secure self service, and delivers a common control mechanism for managing multi-operating system networks running on-prem, cloud-centric, or hybrid deployment topologies. Progent's Microsoft-certified SCCM consultants and Azure cloud integration experts can assist you with any aspect of designing, installing, operating and repairing a System Center Configuration Manager deployment for on-premises, cloud, or hybrid environments.

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Cisco Unified Communications Manager, originally known as CallManager, is the core of Cisco's communications and collaboration portfolio. Unified Communications Manager and Unified CM Express (CME) provide an advanced IP-PBX by integrating tightly with unified messaging applications that include Unified CM IM and Presence Service with Jabber support, Unity Express (CUE) for voicemail, Mobile Connect for Single Number Reach, and Cisco Unified Contact Center Enterprise for building an advanced customer contact center. Progent's Cisco-certified network consultants can deliver effective and affordable online and onsite expertise to help organizations of all sizes to create and administer CUCM deployments by providing Unified Communications Manager configuration and technical support services that add maximum business value. Progent's consultants can assist with any aspect of Unified CM support and troubleshooting in areas such as integrating Cisco VoIP phones and Video phones, reviewing dial plans, setting up SIP connections and PSTN support, deploying Cisco ISR routers with CUBE VoIP networking support, creating UCS server failover solutions for high availability, capacity planning, and integration with Microsoft Exchange Server.