Patch Management: Problems and Benefits
Software Update Management ExpertisePatch management is a critical and complicated task. Timely and correctly managed updating optimizes security, regulatory compliance, uptime, and capability. Haphazard patch management can result in security gaps, compatibility problems, slow or erratic responsiveness, excessive offline stretches, or loss of key features. Patching involves more than periodic updates of an OS and applications for servers and user machines. Firmware updates can be an essential for peripheral devices such as printers and scanners, network infrastructure appliances such as switches and Wi-Fi APs, and IoT devices such as sensors and health monitors.

Patch Management Services

Progent's Patch Management programs can cover IoT devices like alarms and robotics

The patching process can present a range of complications that vary from network to network. Assets that may need updating can be located on-premises, in a public or private cloud, on the road, or in the offices of telecommuters. Environments may support a mix of Microsoft Windows, Linux, Apple macOS, and Google operating systems and applications. Some patches can be installed programmatically and at virtually any scale with management tools like Configuration Manager, Microsoft Intune, or Azure Update Management. Others must be implemented manually. Updating for core resources must be scheduled to avoid business disruption. In certain mission-critical environments, updates must be carefully tested before being applied to production.

Progent's managed services for software and firmware patch management offer businesses of any size a flexible and cost-effective option for evaluating, testing, scheduling, implementing, and tracking software and firmware updates to your dynamic information network. Besides optimizing the security and performance of your information system, Progent's software and firmware update management services free up time for your in-house IT staff to concentrate on crucial initiatives and tasks that return maximum business advantage to your network.

Patch Management Consultants

Patch management is a closed-loop process central to your risk management plan

Progent's Patch Management Activities
Progent provides regular and specialized service packages for software and firmware patching. These services permit you to outsource part or all of your patch management activity to an IT consulting firm with over 20 years of experience providing network design, implementation, and maintenance to businesses of all sizes worldwide. Progent works closely with your network management team to define the scope of the managed services you need. Programs offered by Progent for patch include:

  • Discover system resources: This can cover key applications like Microsoft Exchange and SQL Server, web-facing physical and virtual servers, desktops and mobile endpoints, security appliances like VPN controllers, and network infrastructure devices like routers and Wi-Fi APs.
  • Identify resources to be managed: Progent will work with you to select which of your network assets you choose for continuing patch management services. Progent offers a selection of regular programs that target specific classes of items and Progent can also create custom programs to accommodate your unique requirements.
  • Deploy patch management tools: Progent is experienced with a wide range of patch installation platforms and patch tracking reporting systems. Examples of tools include Azure Automation Update for cloud-hosted resources, Microsoft Configuration Manager for local entities, Microsoft Intune for mobile devices, IT Glue for IT asset documentation, plus a selection of modern anti-virus platforms. Used together, these tools enable you to deploy and monitor updates for IT assets located in cloud environments, on site, on the move, at district offices, and in the residences of telecommuters.
  • Determine update status and carry out risk assessment of missing updates: Generally, systems with current patching are more protected and dependable than those with sporadic updates. However, occasionally software updates are rushed into distribution and have the potential to disrupt vital business operations by causing compatibility issues, system shutdowns, or confusing changes to end-user environments. Progent can assist you to assess which patches pose a risk to your company's IT environment, or which updates should be given a high priority because they block a major cybersecurity attack. Progent's experience providing update management support can help you to maintain a secure network without compromising productivity.
  • Pick a patch management service program: Progent's group of experts can assist in devising and administering a software update management service program that fits your business and security requirements. Progent offers standard and specialized patch management service programs and can help with both automated as well as manual patching. Progent can manage business-critical assets only, all updateable resources, or somewhere in between.
  • Patch validation: Even the biggest networks like Amazon AWS and Microsoft Azure have experienced major outages that resulted from updates that were insufficiently tested prior to being applied to production environments. For businesses with zero room for downtime, Progent can help create pilot environments that permit you to make sure that new patches will not cause stability problems for your network.
  • Prioritize and schedule updates: Progent can assist you to decide which updates should be implemented quickly and which can be postponed in order to minimize service disruption. Some key industry standards, such as the PCI Data Security Standard, require that the most critical cybersecurity patches be installed inside a defined timeframe.
  • Track update history and status: Progent's regular patch management service programs include the creation of a centralized knowledge base for tracking the patch level of every monitored resource. This simplifies the task of locating where updates can be downloaded and includes patch release dates, release advisories, and other useful data required for a complete update management solution.
  • Troubleshoot patch problems: Patches to some core entities like an operating system or app server can cause unforeseen compatibility or stability issues, especially with legacy or custom applications or older hardware. Progent has the breadth of experience to help you to understand and resolve issues that may appear due to implementing an update.
Software Update Management for Network Infrastructure Devices from Cisco and Other Vendors
Software and firmware patches are frequently released for network appliances like firewalls, routers, wireless controllers, and Wi-Fi access points. These updates typically are designed to harden cybersecurity, add or fix functionality, or correct reliability problems. Managing updates for these network devices can be a challenge, particularly in mixed-vendor environments and systems that include a mixture of on-site data centers, at-home workers, branch offices, and cloud-hosted resources. In addition to tracking and acquiring the latest updates, network managers must ensure that network devices have sufficient disk storage and that patches are transferred uncorrupted and operate properly.

Progent has provided high-end help for Cisco infrastructure products for over two decades and also can provide technical guidance for devices from other major network companies including Juniper, Fortinet, and WatchGuard. Progent's end-to-end services for patch management can help you to consolidate your software update solution to cover infrastructure appliances as well as servers, endpoints, apps, and IoT devices.

Software Update Management Support for Network Infrastructure Devices

Progent offers patch management expertise for network appliances from Cisco and other vendors

Progent's Regular and Specialized Software Update Management Plans
Progent provides a range of standard patch management packages that include backup, extensive reporting, and thorough documentation. Cost is determined by the class and number of devices covered. Extra support such as creating systems for pre-installation software update piloting are billed at time and material rates. Custom plans are also offered and typically cover unique hardware and/or applications.

PROACTIVE Server Software Update Management

On Premises or Private Cloud Server: Azure Cloud-hosted Servers Patch Management:
  • Compliance scan of all Windows and Linux servers
  • Update compliance assessment report for enrolled machines
  • Scheduled Patching and Maintenance Maintenance
  • License & Resource reporting and management
  • Managed Anti-Virus - Current AV system
  • Initiate server backup once complete
  • Additional Services Billed at T&M Rates
  • IT Glue access management and asset documentation
On Prem or Virtual Workstation:
  • ProSight Availability Monitoring
  • OS & 3rd Party Patch Management
  • Scheduled Patching and Maintenance Maintenance
  • Managed Anti-Virus - current AV system
  • Hosted Anti-Spam - Spam Hero
  • Additional Support Billed at T&M Rates
  • IT Glue access control and resources documentation
BASIC Server Patch Management

Managed Patch both Physical and Virtual Servers: On Premises or Virtual Workstation Patch Management: Server or Workstation Security Service-Level Agreement (SLA) - Add on service

Security Critical Patches - applied within 48 hours of Progent being notified - invoiced only when needed

PROACTIVE Network Device Patching

Internet Facing Hardware - Managed Devices (Security appliances, firewalls, routers): Internal Network Hardware - Managed devices (wireless controllers, Wi-Fi access points, switches): Network Device Security SLA - Add-on service

Security Critical Patches - applied within 48 hours of Progent being notified - invoiced only when needed

Initial Patching Event Additional Costs:
First-time patching will have an additional cost for each server or network item to provide for review and documentation of current patch level and any other information necessary for properly carrying out the ongoing patching as defined above. If many patches are needed that demand additional time for the first-time patching, Progent will provide any cost estimates above the regular patching cost.

Additional Services Available:

Download the Software Update Managed Services Datasheet
To download a datasheet about the features and benefits of Progent Patch Management Services, click:
Progent Patch Management Services Datasheet. (PDF - 330 KB)

Contact Progent about Software/Firmware Update Management Solutions
To find out additional information about Progent's software/firmware update management offerings, call Progent at 800-993-9400 or see Contact Progent.

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