Patch Management: Challenges and Solutions
Patch Management ExpertisePatch management is a vital and complex task. Timely and correctly managed updating optimizes security, compliance, uptime, and capability. Haphazard patch management can cause security vulnerabilities, compatibility problems, sluggish or inconsistent responsiveness, unnecessary downtime, or unavailability of key features. Patching entails more than periodic updates of an OS and applications for servers and user machines. Firmware patches can be an essential for peripheral devices like printers and scanners, network infrastructure appliances such as switches and wireless access points, and Internet-of-Things (IoT) devices like alarms and health monitors.

Patch Management Experts

Progent's Software Update Management services can cover IoT devices like alarms and robotics

The patching process can pose a range of complications that can differ for various environments. Resources that could need updating can be on-premises, in the cloud, on the road, or in the homes of remote workers. Environments may support a mix of Microsoft Windows, Linux, Apple, and Google operating systems and apps. Some patches can be installed programmatically and at virtually any scale with management tools like Configuration Manager, Microsoft Intune, or Azure Automation Update Management. Others must be performed manually. Patching for vital resources must be scheduled to minimize business disruption. In some mission-critical environments, patches must be carefully validated prior to being applied to production.

Progent's support services for software and firmware patch management provide businesses of all sizes a versatile and affordable alternative for evaluating, testing, scheduling, applying, and tracking updates to your dynamic information network. In addition to maximizing the security and functionality of your network, Progent's update management offerings open up time for your IT staff to concentrate on strategic initiatives and tasks that deliver maximum business advantage to your information system.

Patch Management Experts

Patch management is a closed-loop lifecycle central to your risk management plan

Progent's Patch Management Processes
Progent provides regular and custom service programs for software and firmware patching. These managed services permit you to outsource a portion or all of your company's patch management activity to a network support organization with over 20 years of experience delivering solution planning, deployment, and support to businesses of all sizes globally. Progent works in close conjunction with your IT management team to define the critical services you require. Programs offered by Progent for software update include:

  • Inventory system resources: This can include business-critical applications such as Exchange and SQL, web-facing servers, desktops and mobile endpoints, security appliances like firewalls, and network infrastructure devices like switches and Wi-Fi access points.
  • Identify resources to be placed under management: Progent will confer with your IT team to determine which of your network assets you choose for continuing patch management services. Progent offers a selection of regular service programs that cover certain types of items and Progent can also provide custom service programs to accommodate your unique requirements.
  • Deploy patch management utilities: Progent is experienced with a wide selection of patch installation platforms and update inventory databases. Examples of tools include Azure Update Management for cloud-hosted resources, System Center Configuration Manager for local resources, Intune for mobile computers, IT Glue for documentation, plus a selection of advanced AV products. Used together, these products allow you to automate and monitor patches for network assets located in cloud environments, on site, on the move, at branch offices, and in the residences of at-home workers.
  • Analyze patch currency and perform risk analysis of uninstalled updates: For the most part, systems with current patching are more protected and stable than those subject to inconsistent patching. Still, some patches are rushed into production and carry the potential to disrupt essential business processes by causing compatibility problems, system shutdowns, or unfamiliar changes to end-user experiences. Progent can help clients to determine which patches carry a risk to your company's network, or which patches should be assigned an urgent priority because they defend against a major cybersecurity attack. Progent's background with update management support can assist you to maintain a secure network without compromising productivity.
  • Develop a software update management program: Progent's team of consultants can help in devising and managing a software update management service program that fits your particular needs. Progent offers standard and specialized patch management programs and can help with both programmatic and manual updating. Progent can handle business-critical resources exclusively, all patchable resources, or somewhere in between.
  • Patch validation: Even the biggest networks like Amazon AWS and Microsoft Azure have experienced widespread outages that resulted from software updates that were insufficiently tested before being rolled out to production systems. For organizations with no tolerance for service disruption, Progent can help create test systems that permit you to verify that the latest updates will not introduce reliability problems for your network.
  • Prioritize and schedule updates: Progent can assist you to decide which updates should be performed immediately and which can be delayed so as to reduce business disruption. Certain key regulatory standards, such as the Payment Card Industry (PCI) Data Security Standard, mandate that the most critical security updates be installed within a certain timeframe.
  • Track patch history and status: Progent's standard patch management service programs include the creation of a centralized knowledge base for tracking the patch level of every subscribed asset. This simplifies the task of locating where software, firmware, or driver updates can be downloaded and includes patch release dates, release notes, and other useful data needed for a comprehensive update management system.
  • Fix patch failures: Patches to some core items like an operating system or application server can cause unforeseen compatibility or stability issues, particularly with outdated or home-grown applications or older devices. Progent has the scope of experience to help you to understand and resolve issues that may appear due to deploying an update.
Software Update Management for Infrastructure Devices from Cisco and Other Providers
Software and firmware updates are regularly developed for infrastructure appliances such as firewalls, routers, wireless controllers, and Wi-Fi APs. These patches typically are intended to harden cybersecurity, enhance features, or correct reliability issues. Managing patches for these network devices can be a challenge, especially in mixed-vendor networks and networks that include a combination of on-site data centers, at-home workers, branch offices, and cloud-based assets. In addition to tracking and acquiring the latest updates, network managers must make sure that network appliances have enough free disk space and that patches are loaded cleanly and work correctly.

Progent has provided high-end help for Cisco infrastructure appliances for more than twenty years and also can provide technical guidance for devices from other leading network companies including Palo Alto Networks, SonicWall, and WatchGuard. Progent's end-to-end services for patch management can assist you to consolidate your patching system to include network appliances along with servers, desktop and mobile endpoints, applications software, and Internet-of-Things devices.

Patch Management Support for Network Infrastructure Devices

Progent can provide patch management support for infrastructure appliances from Cisco and other leading vendors

Progent's Standard and Custom Software Update Management Services
Progent offers a variety of regular patch management plans that include backup, extensive reporting, and thorough documentation. Cost is determined by the type and number of devices enrolled. Extra support including building systems for initial software update piloting are invoiced at time and material rates. Specialized packages are also available and usually cover unique devices and/or apps.

PROACTIVE Server Patch Management

Onsite or Private Cloud Server:
  • ProSight Performance Monitoring
  • Critical Application Maintenance - Exchange, SQL, etc.
  • Scheduled Patching and Preventative Maintenance
  • License & Asset reporting and management
  • Managed Anti-Virus - Current AV system
  • Initiate Server backup once complete
  • Additional Support Billed at T&M Rates
  • AIX Scan - Active Directory and report yearly
  • IT Glue access control and asset documentation
Azure Cloud Servers Patch Management:
  • Compliance scan of all Windows and Linux servers
  • Update compliance assessment results for enabled machines
  • Scheduled Patching and Preventative Maintenance
  • License & Asset reporting and management
  • Managed Anti-Virus - Current AV system
  • Initiate Server backup once complete
  • Additional Support Billed at T&M Rates
  • IT Glue access control and asset documentation
Onsite or Virtual Workstation:
  • ProSight Availability Monitoring
  • OS & 3rd Party Patch Management
  • Scheduled Preventative Maintenance
  • Managed Anti-Virus - current AV system
  • Hosted Anti-Spam - Spam Hero
  • Additional Support Billed at T&M Rates
  • IT Glue access control and asset documentation
BASIC Server Patch Management

Managed Patch both Physical and Virtual Servers: On Premises or Virtual Workstation Patch Management: Server or Workstation Security SLA - Add on service

Security Critical Patches - applied within 48 hours of Progent being notified - invoiced only when needed

PROACTIVE Network Device Patching

Internet Facing Hardware - Managed Devices (Security appliances, firewalls, routers): Internal Network Hardware - Managed devices (wireless controllers, Wi-Fi access points, switches): Network Device Security Service-Level Agreement - Add-on service

Security Critical Patches - applied within 48 hours of Progent being notified - invoiced only when needed

Original Patching Event Extra Costs:
Initial patching will be subject to an extra cost per server or network device to enable capture and recording of current update level and any more documentation necessary for effectively providing the ongoing patching as described previously. If many updates are necessary that require additional time for the initial updating, Progent will present any cost estimates beyond the regular update cost.

Other Services Available:

Download the Patch Management Services Datasheet
For a datasheet about the features and benefits of Progent Patch Management Services, select:
Progent Software Update Managed Services Datasheet. (PDF - 330 KB)

Talk to a Progent Expert about Patch Management Services
To learn additional information about Progent's software/firmware update management services, call Progent at 800-993-9400 or go to Contact Progent.

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