Software Update Management: Challenges and Solutions
Software Update Management ServicesPatch management is a vital and complex task. Prompt and properly managed updating optimizes security, regulatory compliance, availability, and capability. Haphazard software update management can cause security gaps, compatibility issues, slow or inconsistent responsiveness, needless offline stretches, or loss of key features. Patching entails more than periodic updates of an OS and apps for servers and user machines. Firmware updates can be a vital for peripherals like printers and scanners, network infrastructure appliances such as routers and Wi-Fi APs, and IoT devices like sensors and health monitors.

Software Update Management Consultants

Progent's Patch Management services can cover IoT devices like alarms and health monitors

The update process can present a range of complications that can differ for various environments. IT resources that could need updating can be on site, in a public or private cloud, on the road, or in the offices of remote workers. Environments may support any combination of Windows, Linux, Apple, and Google operating systems and apps. Some updates can be implemented programmatically and at virtually any scale with management tools such as Configuration Manager, Microsoft Intune, or Azure Update Management. Others must be performed manually. Updating for core systems must be timed to minimize business disruption. In some mission-critical environments, patches must be thoroughly tested prior to being applied to production.

Progent's managed services for software and firmware patch management provide organizations of all sizes a versatile and cost-effective solution for assessing, validating, scheduling, implementing, and tracking software and firmware updates to your ever-evolving IT system. Besides maximizing the safety and functionality of your IT network, Progent's software and firmware update management services free up time for your in-house IT team to focus on crucial projects and tasks that return maximum business advantage to your network.

Patch Management Consultants

Patch management is a closed-loop activity central to your risk management plan

Progent's Patch Management Processes
Progent offers regular and specialized service packages for software and firmware patching. These managed services permit you to outsource part or all of your software update management activity to a network support firm with more than 20 years of experience providing solution design, implementation, and maintenance to companies of all sizes worldwide. Progent works in close conjunction with your network managers to determine the scope of the managed services you need. Programs available from Progent for patch include:

  • Discover system resources: This can include business-critical platforms like Microsoft Exchange and SQL, web-facing physical and virtual servers, workstations and mobile endpoints, security devices such as firewalls, and network infrastructure devices such as switches and wireless APs.
  • Determine assets to be placed under management: Progent will collaborate with you to identify which of your IT assets you pick for ongoing software update management services. Progent offers a selection of standard service programs that cover certain classes of items and Progent can also provide custom service programs to meet your unique needs.
  • Implement patch management tools: Progent is familiar with a broad range of software update platforms and update inventory databases. Available tools include Azure Update for cloud-based resources, Microsoft Configuration Manager for local entities, Microsoft Intune for mobile devices, IT Glue for documentation, plus an arsenal of advanced anti-virus platforms. Together, these products allow you to deploy and track patches for IT assets located in cloud environments, on site, on the move, at branch offices, and in the residences of at-home workers.
  • Determine patch currency and perform risk assessment of uninstalled patches: For the most part, systems with up-to-date patching are more secure and stable than those with inconsistent patching. However, some patches are hurried into distribution and have the ability to disturb vital network operations by causing compatibility issues, system instability, or confusing changes to user experiences. Progent can help you to assess which patches carry a risk to your organization's IT environment, or which patches should be given a high priority because they block a major cybersecurity threat. Progent's experience providing patch management services can help your organization to administer a safe computer system without compromising business value.
  • Develop a patch management program: Progent's team of experts can help in devising and managing a patch management program that aligns with your business requirements. Progent offers pre-defined and custom patch management service programs and can assist with both programmatic as well as manual updating. Progent can manage business-critical resources only, all patchable resources, or anything in between.
  • Patch validation: Even the biggest networks including Amazon AWS and Microsoft Azure have experienced widespread outages that resulted from updates that were not sufficiently tested before being applied to production environments. For organizations with no tolerance for service disruption, Progent can help develop test environments that allow you to make sure that the latest updates will not cause stability problems for your IT system.
  • Prioritize and schedule updates: Progent can assist you to decide which patches should be implemented immediately and which can be delayed so as to reduce service disruption. Certain key industry standards, such as the PCI Data Security Standard, mandate that critical security patches be implemented inside a certain timeframe.
  • Document update history and status: Progent's regular update management programs include creating a centralized database for following the patch level of every subscribed asset. This simplifies the task of finding where software, firmware, or driver updates can be found and specifies release dates, release notes, and other important data required for a comprehensive update management solution.
  • Troubleshoot update problems: Updates to some core entities such as an OS or application server can result in unforeseen compatibility or reliability problems, most commonly with legacy or custom software or older hardware. Progent has the scope of knowledge to assist you to identify and resolve issues that may crop up due to implementing a patch.
Software Update Management for Network Infrastructure Devices from Cisco and Other Providers
Software updates are frequently developed for network appliances like firewalls, routers, switches, and wireless access points. These patches typically are intended to harden cybersecurity, enhance functionality, or mitigate reliability problems. Managing patches for these network infrastructure devices can pose a challenge, particularly in multi-vendor environments and networks that include a combination of on-premises data centers, telecommuters, branch offices, and cloud-based resources. Besides tracking and accessing updates, network managers have to ensure that infrastructure appliances have enough disk storage and that updates are loaded uncorrupted and work properly.

Progent has delivered advanced help for Cisco networking products for more than twenty years and also offers technical guidance for products from other top vendors such as Palo Alto Networks, SonicWall, and WatchGuard. Progent's services for patch management can help you to expand your software update system to include network appliances along with physical and virtual servers, endpoints, applications software, and Internet-of-Things items.

Patch Management Services for Network Infrastructure Appliances

Progent can provide software update management expertise for network devices from Cisco and other vendors

Progent's Regular and Custom Patch Management Programs
Progent offers a range of regular software update management plans that include backup services, extensive reporting, and documentation. Cost is based on the class and number of devices covered. Extra support including creating environments for initial software update piloting are invoiced at time and material rates. Custom plans are also available and usually handle unique hardware and/or apps.

PROACTIVE Server Patch Management Services

On Premises or Private Cloud-hosted Server: Microsoft Azure Cloud-hosted Servers Patch Management:
  • Compliance scan of Windows and Linux servers
  • Update compliance assessment results for enabled machines
  • Scheduled Patching and Preventative Maintenance
  • License & Asset reporting and management
  • Managed Anti-Virus - Current AV system
  • Initiate server backup once complete
  • Additional Services Billed at T&M Rates
  • IT Glue access management and asset documentation
On Premises or Virtual Workstation:
  • ProSight Availability Tracking
  • OS & 3rd Party Patch Management
  • Scheduled Patching and Maintenance Maintenance
  • Managed Anti-Virus - current AV system
  • Hosted Anti-Spam - Spam Hero
  • Additional Services Invoiced at time and material Rates
  • IT Glue access control and asset documentation
BASIC Server Patch Management

Managed Patch both Physical and Virtual Servers: On Premises or Virtual Workstation Patch Management: Server or Workstation Security SLA - Add on service

Security Critical Patches - completed within 48 hours of Progent being notified - invoiced only when needed

PROACTIVE Network Device Patching

Internet Facing Hardware - Managed Devices (Security appliances, firewalls, routers): Internal Network Hardware - Managed devices (wireless controllers, Wi-Fi access points, switches): Network Device Security SLA - Add-on service

Security Critical Patches - applied within 48 hours of Progent being notified - invoiced only when needed

Initial Patching Event Additional Costs:
Initial patching will have an extra cost for each server or network device to provide for review and recording of current update level and any other documentation needed for effectively managing the patching services as described previously. If multiple patches are needed that require additional work for the initial patching, Progent will provide any cost estimates beyond the regular update cost.

Additional Services Available:

Download the Software Update Managed Services Datasheet
For a datasheet about the features and benefits of Progent Patch Management Services, click:
Progent Software Update Managed Services Datasheet. (PDF - 330 KB)

Talk to a Progent Expert about Patch Management Solutions
To learn additional information about Progent's software/firmware update management services, call Progent at 800-993-9400 or see Contact Progent.

An index of content::

  • 24-Hour SharePoint Server 2013 Support and Setup Plano Dallas Plano - Addison, US Consulting Services Microsoft SharePoint Server 2013
  • 24/7/365 Durham Ransomware DopplePaymer Preparedness Testing Durham County North Carolina Durham Crypto-Ransomware Snatch Vulnerability Checkup
  • After Hours Schaumburg Maze Crypto-Ransomware Settlement Negotiation Help Schaumburg-Wheeling, IL, America Schaumburg MongoLock Crypto-Ransomware Negotiation Consultants Schaumburg-Elk Grove Village, IL
  • At Home Workers Cleveland Consulting and Support Services - Solutions Consultants Teleworkers Cleveland Consulting - Support Consultants Cleveland, US
  • At Home Workers Expertise near me in San Diego UCSD - Conferencing Technology Consulting Services San Diego Best Work from Home Employees San Diego UCSD Consulting - Conferencing Solutions Consulting Services San Diego, CA
  • At Home Workers Monterrey Expertise - Collaboration Solutions Assistance Top Rated Monterrey Remote Workers Collaboration Solutions Consulting Services
  • Best The Woodlands WannaCry Ransomware Forensics The Woodlands The Woodlands, TX The Woodlands Maze Ransomware Forensics Investigation
  • Beverly Hills Spora Crypto-Ransomware Negotiation Consulting Beverly Hills Netwalker Ransomware Settlement Negotiation Services Beverly Hills-Westwood, America
  • Boise, Ada County 24/7 Work at Home Employees Consultants near me in Boise - Collaboration Technology Assistance Remote Workforce Boise Consulting - Collaboration Systems Consulting Boise, Ada County
  • CISSP Cybersecurity Tech Services Jacksonville, Duval County CISSP Firewall Network Install
  • Cambridge Remote Workers Help Desk Solutions Expertise Cambridge, U.K. Cambridge Remote Workers Call Desk Solutions Consulting Cambridge, Great Britain
  • Carlsbad Work at Home Employees VoIP Solutions Expertise Carlsbad-Encinitas, California Award Winning Carlsbad Offsite Workforce IP Voice Solutions Consulting Carlsbad-San Marcos, California, America

  • 24/7 Online Support Citrix NetScaler
    After Hours desktop and application virtualization Services

    For desktop and application virtualization, Progent offers the support of a Citrix-certified XenDesktop expert who can assist you to design a XenDesktop environment that maximizes the business impact of your information network; configure XenDesktop technology with your servers, end-user computers, and printers; upgrade your existing desktop virtualization software to current releases of XenDesktop; and provide advanced online technical support. Progent can also train your IT staff to adhere to industry leading practices to manage your XenDesktop solution efficiently.

  • Chatsworth-Simi Valley At Home Workforce Chatsworth Assistance - Collaboration Solutions Consulting and Support Services Remote Workers Chatsworth Consulting and Support Services - Collaboration Technology Consulting Services Chatsworth-Van Nuys, California
  • Cisco Tech Support Tracy CA After Hours Cisco Small Office IT Outsourcing Stockton, CA

  • .NET Framework Reporting
    .NET iOS Contract Programming Firm

    Progent's application developers have worked for 20 years with .NET technologies and the Visual Studio development system and can build or enhance .NET apps rapidly and at low cost.

  • Cisco and Microsoft Certified Experts Memphis System Consulting Services Memphis, TN Small Office IT Consultants
  • Cleveland Offsite Workforce Cloud Solutions Consulting Services Cleveland, OH Remote Workforce Cleveland Consulting - Cloud Solutions Guidance Cleveland Ohio

  • MSP360 B2 Backup Storage Professionals
    MSP360 Desktop Backup Online Support Services

    Progent can assist your company to create, deploy and troubleshoot a backup/restore solution based on MSP360 software. MSP360 offers file or image-based backup/restore for virtual machines and physical machines, works with all popular public clouds, and allows businesses to create a backup ecosystem with a minimum RTO and a defined Recovery Point Objective (RPO). With ProSight Data Protection Services 360 Backup, Progent can provide end-to-end monitoring and management of your backup environment to prevent data loss caused by user miscues, computer glitches, malicious insiders, and external assaults such as ransomware. To learn more, visit ProSight Data Protection Services 360 Backup solutions.

  • Colorado Springs, El Paso County WannaCry Ransomware Hot Line Maze Ransomware Hot Line Colorado Springs
  • DopplePaymer Ransomware Hot Line St Louis, MO Snatch Ransomware Hot Line St Louis
  • El Paso Network Installation El Paso County Network Support Group
  • Emergency Exchange 2019 Computer Support For Small Offices Santa Ana Anaheim Irvine, United States Orange County Southern California Microsoft Exchange 2010 Design Firm
  • Eugene Avaddon Crypto-Ransomware System-Rebuild Eugene, OR Eugene Conti Ransomware Mitigation Lane County Oregon
  • Exchange 2016 Collaboration Network Consultants 24 Hour Exchange 2016 DLP IT Consultant
  • Flexential Tampa Data Center Consulting Services Top Services Flexential Tampa Internet Data Center

  • 24/7/365 Wireless Site Survey Outsourcing
    Wireless Site Survey On-site Technical Support

    Progent's Wi-Fi site survey services help you to plan, install and troubleshoot a Wi-Fi network customized for your environment, providing you a WLAN that has the reception, performance, capacity, security, and roaming capability your company needs.

  • Fort Myers Remote Workers Infrastructure Consulting Fort Myers-Cape Coral, FL Fort Myers-Estero, FL Fort Myers Remote Workforce Integration Consultants
  • Fremont Sodinokibi Ransomware Removal Fremont Spora Ransomware System-Rebuild Newark, CA
  • IT Service Providers BlackBerry Email Madison Baraboo Dane County Wisconsin BlackBerry Wireless Server Consultant
  • Immediate Reston Work at Home Employees Cloud Integration Systems Consultants Reston-McLean Remote Workforce Reston Consulting - Cloud Solutions Consulting and Support Services Reston-McLean
  • Information Technology Consulting Firms Atlanta, Georgia Atlanta Tech
  • Lambert International Airport STL Remote Workforce St. Louis Consulting Experts - Cloud Integration Systems Guidance At Home Workforce St. Louis Consulting - Cloud Integration Systems Consulting St Louis
  • Printer firmware patch management Specialists
  • Lexington-Fayette Lexington-Fayette Telecommuters Management Systems Consulting and Support Services After Hours At Home Workforce Guidance - Lexington-Fayette - Endpoint Management Systems Consulting Services Lexington-Fayette Kentucky
  • Lockbit Ransomware Hot Line Schaumburg-Elk Grove Village, Illinois Remote Ransomware Data Recovery Schaumburg-Deerfield, Illinois
  • Manchester Ryuk Ransomware Settlement Negotiation Help Sheffield-Manchester Manchester Egregor Crypto-Ransomware Settlement Help
  • Microsoft SQL Server 2017 Consulting Firm Kansas City International Airport MCI SQL Server 2012 IT Technical Support Company Kansas City, Jackson County
  • Netwalker Ransomware Hot Line Chatsworth-Calabasas, CA Dharma Ransomware Hot Line
  • Network Consultant SQL Server SQL Server 2012 Help Center Polk County Iowa

  • Microsoft Windows 7 Consulting Services
    Windows 7 Training Integration Support

    Progent's certified consultants can provide remote and on-premises consulting expertise to assist your company to administer, maintain, and repair PCs powered by Microsoft Windows 7 and can also provide help with upgrading to Windows 8.1 or Windows 10 from Windows 7. Progent offers expertise with change management, network security, disaster recovery, online connectivity, smartphone and tablet integration, Wi-Fi configuration, and 24x7 system monitoring and alerts.

  • Network Design Consultant BlackBerry BPS Albany-Schenectady, New York BlackBerry Synchronization IT Support Albany-Troy, New York
  • Oklahoma Networking Consultants Oklahoma City Oklahoma Computer Network Support Group
  • Remote Workers Consulting Services near Waltham - Integration Assistance Waltham-Newton , Massachusetts Immediate Teleworkers Waltham Consulting and Support Services - Infrastructure Consulting Waltham-Burlington, Massachusetts

  • Top Ranked Hornetsecurity Altaro VM Backup and vCenter On-site Support
    Remote Support Hornetsecurity Altaro VM Backup Integration

    Altaro VM Backup from Hornetsecurity offers small businesses a dependable and budget-friendly solution for backing up and restoring Microsoft Hyper-V and VMware-based VMs. Altaro VM Backup can be deployed in on-premises, offsite, multi-site, and cloud architectures and also supports cost-effective backup to Azure Block Blob storage. Altaro VM Backup defends against ransomware attacks by leveraging Immutable Cloud Storage. This creates tamper-proof backup data that cannot be modified by anyone including root users. Progent is a certified Hornetsecurity/Altaro partner and can provide a broad array of remote or onsite consulting services to help you to design, deploy, manage and debug a modern backup/restore solution based on Altaro VM Backup software. With ProSight DPS Altaro VM Backup, Progent offers a fully managed backup/restore service based on Altaro VM Backup.

  • SMS Upgrade Support and Setup Top Rated Microsoft SMS Server Online Support Services

  • Windows Server 2008 R2 Network Consulting
    Windows Server 2008 BranchCache Consult

    Progent's certified consultants can assist you you to evaluate the benefits of Windows Server 2008 for your business, develop pilot programs and rollout plans, integrate Windows Server 2008 with your IT environment and applications, educate your support personnel how to run new management utilities, and provide continuing consulting and technical support via budget-friendly alternatives including Help Desk Call Center service and online technical assistance.

  • SQL Server 2019 Technical Consulting Calgary, Alberta Calgary Small Business Computer Consultants SQL Server 2014
  • SQL Server Consultancy Services Company San Francisco Bay Area Microsoft SQL Server 2016 Consolidate San Francisco, CA
  • Sandy Springs, GA Short Term IT Staffing for IT Service Organizations Supplemetary IT Staffing for IT Service Groups Sandy Springs-Norcross, GA

  • Microsoft Exchange Server Upgrade Technology Professional
    Engineer Microsoft Exchange 2010 Migration

    Progent's Microsoft-certified network experts can assist your organization to determine the benefits of Exchange Server 2010 for your company and can assist your IT staff to plan and implement an efficient upgrade to Exchange Server 2010 from Exchange 2003 or Microsoft Exchange 2007 that will offer fast ROI by improving your productivity, cutting the cost of equipment and support, streamlining management, and consolidating your key communications technologies.

  • Scottsdale, AZ Dynamics GP-Great Plains Scottsdale Partner - Installation Expert Scottsdale MS Dynamics GP-Great Plains Migration Help Scottsdale Tempe Paradise Valley
  • Security Security Contractor Charlotte, NC, United States Security Network Security Evaluation North Carolina, United States
  • Shreveport-Caddo Parish Migration Company 24/7 Shreveport, LA Network Consult
  • Small Business APs Help and Support IT Consultant Small Business 100 Access Point
  • Support Consultants San Diego-La Jolla San Diego Repairing
  • IoT sensors patch management Services
  • Support and Integration Windows Server 2019 Virtual Machine Technical Support Windows Server 2019 Windows Defender ATP

  • Professionals CRISC Certified Risk and Information Systems Control Auditor
    Specialists CRISC Risk and Information Systems Control

    Progent can provide the guidance of a CRISC-certified risk management expert to assist your company to design and deploy an enterprise risk management solution based on best practices promoted by CRISC and crafted to align with your organization's risk tolerance, business goals, and IT budget.

  • iPad patch management Consultant
  • Teleworkers Assistance - Tukwila - Infrastructure Consulting Experts Tukwila-Frederickson, WA Offsite Workforce Tukwila Guidance - Infrastructure Guidance Tukwila-Frederickson, WA

  • macOS and Windows Consultants
    SharePoint Foundation and Mac Information Technology Consulting

    Microsoft Mac Office allows Apple Macintosh users to receive the benefits of the industry's most familiar office productivity programs. Progent's Apple-certified Macintosh experts can help you set up Microsoft Office for Macintosh on a multi-vendor network that incorporates Apple OS X and Windows platforms so that Macintosh users can access the latest capabilities of Microsoft Word, Excel, PowerPoint and Entourage in order to share data and network resources with co-workers who use Windows. Progent's consultants have experience with both Mac and Windows platforms and can provide service for environments that mix Apple Macintosh with Microsoft Windows systems with complete resource sharing, or environments which carefully limit collaboration between Apple Mac and Windows users.

  • Teleworkers Guadalajara Consulting - Integration Consulting Services Guadalajara Mexico Remote Workers Assistance in Guadalajara - Set up Expertise
  • The Woodlands Engineers Server Consulting The Woodlands-Houston
  • Top Exchange 2007 Setup and Support Microsoft Exchange 2007 Professionals
  • Top IT Services BDR Full-Time Job IT Services BDR Part Time Job
  • Top São Paulo Offsite Workforce Connectivity Consultants Sao Paulo At Home Workers Guidance nearby São Paulo - Connectivity Solutions Assistance

  • Microsoft Hyper-V 3.0 Virtual Server Technology Consulting
    Windows Server 2012 R2 Hyper-V Remote Troubleshooting

    Microsoft Windows Server 2012 R2 Hyper-V enhances virtualization in important areas such as multitenancy, flexible infrastructure, cloud readiness, scalability and performance, and fault tolerance. Progent's Microsoft-certified consultants can help your business to benefit from Hyper-V to install and maintain virtual servers to cut network costs and improve availability.

  • Professionals IoT device patch management
  • Work from Home Employees São José dos Campos Consulting - Call Desk Outsourcing Assistance At Home Workforce São José dos Campos Consulting and Support Services - Call Desk Augmentation Consulting Experts Sao Jose dos Campos, State of Sao Paulo

  • © 2002-2023 Progent Corporation. All rights reserved.