Software Update Management: Problems and Solutions
Patch Management ConsultingPatch management is an essential and complicated task. Prompt and correctly managed patching optimizes security, compliance, availability, and functionality. Haphazard patch management can result in security vulnerabilities, compatibility problems, slow or inconsistent performance, excessive downtime, or loss of key functions. Patching involves more than periodic updates of operating systems and applications for servers and user machines. Firmware updates can be an essential for peripheral devices like printers and scanners, network appliances such as routers and wireless access points, and Internet-of-Things devices such as alarms and robotics.

Software Update Management Consultants

Progent's Patch Management programs can oversee IoT devices such as sensors and health monitors

The update process can present a range of challenges that vary for various environments. Resources that may need updating can reside on site, in a public or private cloud, mobile, or in the offices of telecommuters. Networks may include a combination of Windows, Linux, Apple macOS, and Google operating systems and applications. Some patches can be implemented programmatically and at scale with tools like Configuration Manager, Intune, or Azure Automation Update. Others must be performed manually. Patching for core resources must be timed to minimize business interruption. For some line-of-business systems, updates must be thoroughly tested prior to being applied to production.

Progent's managed services for patch management offer organizations of all sizes a versatile and cost-effective option for assessing, validating, scheduling, applying, and documenting updates to your dynamic information network. In addition to optimizing the safety and performance of your IT network, Progent's patch management services free up time for your in-house IT team to concentrate on crucial initiatives that deliver top business value to your information system.

Patch Management Consultants

Patch management is a closed-loop process central to your risk management plan

Progent's Patch Management Processes
Progent provides standard and specialized service programs for software and firmware patching. These services permit you to offload some or all of your company's software update management activity to an IT services firm with over 20 years of background delivering network planning, implementation, and maintenance to companies of all sizes worldwide. Progent works closely with your network managers to determine the scope of the services you require. Programs offered by Progent for patch include:

  • Inventory network resources: This can cover key platforms like Microsoft Exchange and SQL Server, web-facing physical and virtual servers, desktops and mobile endpoints, security products such as firewalls, and network appliances like switches and wireless access points.
  • Identify assets to be placed under management: Progent's experts will collaborate with you to determine which of your IT assets you choose for continuing patch management services. Progent provides a selection of standard service programs that cover certain types of assets and Progent can also create specialized service programs to accommodate your particular needs.
  • Deploy patch management tools: Progent is experienced with a wide selection of patch installation platforms and patch inventory databases. Examples of tools include Azure Automation Update for cloud-hosted resources, Microsoft Configuration Manager for on-premises resources, Intune for mobile computers, IT Glue for IT asset documentation, plus a selection of advanced AV platforms. Together, these tools enable you to automate and monitor patches for network resources located in public and private clouds, on site, on the move, at district offices, and in the houses of at-home workers.
  • Analyze patch status and perform risk analysis of missing updates: For the most part, systems with up-to-date patching are more protected and stable than those subject to inconsistent updates. However, some patches are rushed into distribution and carry the potential to disturb essential business processes by introducing compatibility problems, system instability, or confusing alterations to end-user experiences. Progent can assist clients to assess which patches pose a risk to your company's IT environment, or which updates should be assigned an urgent priority because they block a major cybersecurity threat. Progent's experience providing patch management support can help you to administer a protected network without sacrificing productivity.
  • Create a patch management service program: Progent's team of consultants can help in designing and administering a patch management service program that fits your business needs. Progent can provide pre-defined and specialized software update management service programs and can help with both automated and manual updating. Progent can handle mission-critical assets only, all patchable resources, or somewhere in between.
  • Patch testing: Even the world's largest networks including Amazon AWS and Azure have had widespread outages that resulted from updates that were not thoroughly tested prior to being applied to production environments. For organizations with zero room for service disruption, Progent can help create pilot systems that permit you to make sure that the latest updates will not cause stability problems for your network.
  • Prioritize and schedule patches: Progent can assist you to decide which patches should be implemented quickly and which can be delayed so as to reduce business disruption. Certain key industry standards, such as the Payment Card Industry Data Security Standard, require that critical cybersecurity patches be installed inside a defined timeframe.
  • Document patch history and status: Progent's regular update management service programs include the creation of a centralized knowledge base for following the patch level of every subscribed resource. This streamlines the task of locating where patches can be found and includes patch release dates, release notes, and additional important information needed for a complete update management solution.
  • Debug patch problems: Updates to some key items such as an operating system or application server can cause unforeseen compatibility or reliability problems, especially with outdated or custom applications or older hardware. Progent has the scope of knowledge to help you to understand and mitigate issues that may appear due to applying an update.
Patch Management for Infrastructure Appliances from Cisco and Other Providers
Software updates are frequently developed for network infrastructure appliances such as firewalls, routers, switches, and Wi-Fi access points. These updates typically are intended to improve security, add or fix functionality, or mitigate stability and compatibility issues. Managing updates for these network infrastructure appliances can pose a challenge, especially in mixed-vendor networks and networks that have a combination of on-premises datacenters, telecommuters, regional offices, and cloud-based assets. Besides monitoring and accessing the latest updates, IT managers must verify that network infrastructure devices have enough free disk storage and that updates are loaded cleanly and work properly.

Progent has delivered high-end help for Cisco infrastructure appliances for more than two decades and also offers expertise for devices from other leading network companies including Palo Alto Networks, SonicWall, and CheckPoint. Progent's end-to-end services for software update management can help your organization to expand your patching solution to include network appliances as well as servers, desktop and mobile endpoints, apps, and IoT devices.

Patch Management Support for Network Infrastructure Appliances

Progent can provide software update management support for network infrastructure devices from Cisco and other leading vendors

Progent's Standard and Specialized Software Update Management Services
Progent provides a range of regular patch management packages that include backup, extensive reporting, and thorough documentation. Cost is based on the type and number of entities covered. Additional services such as creating systems for initial software update validation are invoiced at normal rates. Custom plans are also offered and typically handle unusual devices and/or applications.

PROACTIVE Server Patch Management Services

On Prem or Private Cloud-hosted Server: Microsoft Azure Cloud Servers Patch Management:
  • Compliance scan of Windows and Linux servers
  • Update compliance evaluation report for enabled machines
  • Scheduled Patching and Preventative Maintenance
  • License & Asset documentation and management
  • Managed Anti-Virus - Current AV system
  • Initiate server backup once scanned
  • Additional Support Invoiced at T&M Rates
  • IT Glue access management and resources documentation
On Prem or Virtual Workstation:
  • ProSight Availability Tracking
  • OS & Third Party Patch Management
  • Scheduled Patching and Preventative Maintenance
  • Managed Anti-Virus - current AV system
  • Hosted Anti-Spam - Spam Hero
  • Additional Services Billed at T&M Rates
  • IT Glue access management and resources documentation
BASIC Server Patch Management

Managed Patch both Physical and Virtual Servers: On Premises or Virtual Workstation Patch Management: Server or Workstation Security SLA - Add on service

Security Critical Patches - completed within 48 hours of Progent being notified - invoiced only when required

PROACTIVE Network Device Patching

Internet Facing Hardware - Managed Devices (Security appliances, firewalls, routers): Internal Network Hardware - Managed devices (wireless controllers, Wi-Fi access points, switches): Network Device Security Service-Level Agreement - Add-on service

Security Critical Patches - applied within 48 hours of Progent being notified - invoiced only when needed

Initial Patching Process Extra Costs:
Initial patching will be subject to an additional cost for each server or network device to provide for capture and recording of current patch level as well as any other documentation required for properly providing the patching services as described previously. If multiple updates are needed that demand extra time for the initial updating, Progent will present any estimates beyond the standard patching cost.

Other Services Offered:

Download Progent's Patch Management Services Datasheet
For a datasheet about the features and benefits of Progent Software Update Managed Services, select:
Progent Patch Management Services Datasheet. (PDF - 330 KB)

Talk to a Progent Expert about Patch Management Solutions
To find out additional information about Progent's patch management services, call Progent at 800-993-9400 or visit Contact Progent.

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