Progent's SonicWall firewall consultants can help you integrate, manage, and tune SonicWall firewall/VPN appliances including the newer SonicWall TZ, NSa and NSsp families of appliances and the legacy SonicWall PRO 2040 products. Progent's CISSP and CISA-certified network security consultants can help you incorporate SonicWall firewalls into a complete security solution and build protection into your corporate processes.
Progent's certified Windows Server 2022 experts can help your organization to design and implement an efficient upgrade to Windows Server 2022 that features high availability and that uses a self-hosted network architecture or a hybrid model that integrates cloud-based Windows Server Online with a datacenter-based implementation of Windows Server 2022.
Progent can provide cost-effective remote and onsite consulting to help businesses of any size to move any part of their critical IT infrastructure to Google Cloud Platform (GCP). This can save time and equipment costs and allow access to Google's state-of-the-art AI and machine learning tools. Progent can help your IT team with every phase of Google Cloud Platform integration including requirements analysis, preparedness evaluation, system design, pilot testing, configuration, centralized administration, performance optimization, licensing management, backup/restore mechanisms, and security and compliance.
Small to middle size businesses can now get all the advantages of Operations Manager 2007 and also have quick access to Progent's Microsoft certified IT support experts. With Progent's affordably priced network support packages, mid-size businesses can choose a basic co-sourcing service program built around Microsoft Operations Manager 2007 with network monitoring, reporting, Help Desk and online service or a comprehensive 24x7 outsourcing package. Progent supports Microsoft Operations Manager to offer small and midsize company networks world-class availability, protection and productivity.
Progent's Cisco Security/VPN consultants and CCIE and CCNP certified support staff can help your small or medium sized company integrate and maintain Cisco's security and VPN products including routers, switches, firewalls, intrusion detection systems and VPN access concentrators. Cisco Virtual Private Network solutions include both remote access and site-to-site VPNs with Cisco IOS Software and AIM hardware encryption cards, and hardware appliances, such as a VPN concentrator, router, Cisco PIX Firewall, or task-specific VPN server for dial-up services. Cisco VPN solutions are simple to administer and provide the versatility to expand with your growing business requirements. Progent's Cisco-Premier network experts are familiar with Cisco's comprehensive line of products aimed at eliminating data theft, virus and worm outbreaks, DDoS attacks, and other security risks to your information system. Progent can help you deploy Cisco products to get safe access, intrusion protection, and full Identity services based on Cisco ACS using RADIUS security and TACACS to create a centralized user access control foundation for user authentication, authorization, and tracking from an easy-to-use Web interface.
Progent's wireless site survey and predictive modeling assist you to plan, deploy and troubleshoot a Wi-Fi network adapted to your facilities, providing your business a WLAN that delivers the coverage, performance, capacity, QoS, data protection, and hand-off ability your business requires. Wi-Fi survey services from Progent include online predictive analysis for planning a Wi-Fi LAN and on-premises survey services for validating, tuning, and troubleshooting an operational Wi-Fi LAN.
Progent can assist you to design, deploy and manage a backup solution based on MSP360 Backup technology to protect your IT resources hosted on any leading public cloud. Progent offers end-to-end monitoring and management to prevent data loss caused by user mistakes, computer glitches, ill-intentioned insiders, and external assaults like ransomware.
Progent makes use of the Flexential Tampa colocation center mainly to provide private cloud hosting. Progent has a team of IT experts based in the Tampa area, and Progent also offers remote expertise from Progent's countrywide roster of Microsoft-certified consultants, Cisco-certified CCIE network infrastructure engineers, ISSIP-CISSP-certified security consultants, Hyper-V and VMware professionals, and veteran DRBC preparedness consultants. Progent can also help you to design and execute a migration to the Flexential facility by providing services like designing solution architecture, recommending hardware components, system configuration and testing, debugging, setting up online network management, and training your IT staff.
Progent's certified ISA Server consultants have extensive backgrounds with Internet Security and Acceleration Server developing Microsoft ISA Server-based security solutions for IT networks with multiple sites, remote workers, and mission-critical eCommerce applications. Progent's Microsoft Firewall experts can help your company in planning and deploying an installation of ISA Server 2000 or ISA Server 2004 that meets your network security needs without overly limiting your IT system productivity. Progent's consulting professionals can help you migrate from Microsoft Proxy Server from Microsoft ISA 2000 to ISA 2004 Enterprise Edition Server, Microsoft ISA 2004 Standard Edition Server, or any up-to-date editions of Internet Security and Acceleration Server.
Ubiquiti's UniFi line of Wi-Fi products includes indoor and outdoor Wi-Fi access points, WiFi 6/6E and WiFi 7 APs, security gateway appliances, switches, IP phones, and cameras. Progent offers the skills of veteran Wi-Fi consultants who can help your organization to determine the value of UniFi products for your business and assist you to plan, install, administer, and maintain your UniFi ecosystem.
Progent's Co-managed Call Center service allows your IT organization to split the load for Help Desk services transparently between your IT staff and Progent's large roster of veteran desktop support engineers and subject matter experts. Progent's Help Desk Co-management service is an advanced service desk solution based on ConnectWise Manage, the leading shared PSA platform for managing end-user service requests, ticketing, responsibility, progress tracking, and reporting.
Progent's Microsoft-certified SharePoint 2019 and SharePoint Online consultants can provide economical online and onsite expertise, software development, and debugging services for businesses of all sizes who want to upgrade to SharePoint Server 2019 or SharePoint Online from prior releases of SharePoint. Progent can help customers plan and carry out a cost-effective upgrade to SharePoint 2019 on prem, SharePoint Online, or a hybrid network model that incorporates onsite and cloud-based components into a cohesive information management solution.
Progent imposes no minimum charge and asks no retainer for support services delivered during normal business hours. Progent's one-minute granularity avoids large invoices for quick solutions so you won't be forced to permit less critical problems to fester.
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Microsoft SQL Server 2005 offers powerful, standardized tools to IT experts as well as to information workers, lessening the difficulty of designing, integrating, managing, and using enterprise information and analytical programs on platforms ranging from handheld devices to corporate information networks. The complexity and interconnectivity demands of Microsoft SQL Server 2005 call for a network consulting firm with hands-on expertise and wide knowledge in planning and building information-based, comprehensive business IT applications. The expertise of Progent's Microsoft-certified engineering staff, with an average of more than 10 years of background supporting Microsoft integration, assures you success in planning, configuring and supporting Microsoft SQL Server 2005 applications that are seamlessly integrated with the Microsoft .NET platform.
SQL Server 2005 delivers indispensable, familiar tools to IT professionals and information workers, lessening the complexity of designing, integrating, administering, and accessing company data and analytical applications on platforms ranging from handheld devices to corporate information networks. The complexity and integration demands of Microsoft SQL Server 2005 require a network consultant with hands-on expertise and wide knowledge in planning and deploying information-based, end-to-end business technology solutions. The experience of Progent's Microsoft-certified technical team, with an average of over 10 years of background supporting Microsoft integration, ensures you success in planning, configuring and supporting Microsoft SQL Server 2005 solutions that are well integrated with the Microsoft .NET environment.
Progent's Help Desk management and co-management service programs enable companies to save money, improve productivity, and respond quickly to fast-changing business conditions.
Progent is a dealer and integrator for SentinelOne's Singularity product family, a subscription-based, cloud-centric threat management platform that incorporates machine learning technology and expert services to deliver cutting-edge endpoint detection and response (EDR).
Progent's UNIX family consulting services provide small companies and developers help with administering and maintaining UNIX, Linux or Solaris systems that coexist with Microsoft-based technology. Progent offers your organization access to UNIX experts, support professionals certified by Microsoft and Cisco, and security specialists with CISSP certification. This broad array of experience offers you a convenient single consulting firm to show you how to build and manage a secure and reliable cross-platform network and communications infrastructure that allows UNIX and Microsoft coexistence by combining Windows with popular versions of UNIX such as Apple macOS and OS X, Solaris, IBM AIX, HP-UX, BSD, SCO and SGI/Irix or major Linux platforms including RedHat, SuSE, Mandrake, Debian-GNU and Slackware.
SQL Server 2005 delivers indispensable, standardized tools to IT experts and information workers, reducing the difficulty of creating, deploying, administering, and using company information and analytical programs in environments ranging from handheld devices to corporate data networks. The sophistication and interconnectivity requirements of Microsoft SQL Server 2005 call for a network consulting firm with real-world experience and wide knowledge in planning and building data-driven, comprehensive business IT solutions. The experience of Progent's Microsoft-certified engineering staff, with an average of more than 10 years of background supporting Microsoft integration, assures you success in designing, configuring and supporting Microsoft SQL Server 2005 solutions that are seamlessly integrated with the Microsoft .NET platform.
Progent's expert support team can help you define and deploy an efficient in-place Exchange Server 2007 migration strategy that minimizes network downtime, reduces ongoing support demands, and makes your Exchange 2007 Server easy to manage. For complicated multi-server or multi-location migrations, Progent offers the experience to finish your move quickly and economically. Progent's Exchange Server 2007 help, troubleshooting, and consulting services include assistance with the configuration of third-party add-ons to Exchange 2007 Server that are in keeping with your business needs.
SQL Server 2005 delivers indispensable, familiar tools to IT experts as well as to network users, lessening the difficulty of designing, deploying, managing, and accessing enterprise data and database applications in environments ranging from handheld devices to corporate information networks. The sophistication and integration demands of Microsoft SQL Server 2005 require an IT consultant with real-world expertise and wide knowledge in designing and deploying data-driven, end-to-end business IT applications. The expertise of Progent's Microsoft-certified engineering staff, with an average of over 10 years of background involving Microsoft integration, assures you success in planning, configuring and supporting Microsoft SQL Server 2005 applications that are well integrated with the Microsoft .NET environment.
Progent can assist you to understand the wealth of subscription plans offered with Microsoft 365, formerly branded Office 365, and configure your information network with Microsoft 365 in a way that delivers top business value. Progent offers expertise with multi-platform environments that include Windows, macOS or OS X, and Linux software. Progent can also assist your business to build and maintain hybrid solutions that transparently integrate local and cloud-based products and services.
Progent's Cisco CCIE network experts can assist your business to configure, manage, upgrade and debug Cisco products. Progent offers Cisco, Meraki and Nexus switch consulting, ASA firewall support, Meraki and Aironet Wi-Fi access point support, Cisco IP phone support, and CUCM/CallManager software support.
Progent delivered a wireless networking environment that enabled a school to increase efficiency and avoid the recurring expense of a dedicated link. Progent recommended a Proxim Tsunami high-speed wireless bridge. The low-cost building-to-building Proxim bridge is designed for connecting remote sites up to 2.5 miles apart and can extend to even greater distances. This wireless alternative offered improved bandwidth and dependability than simply amplifying the 802.11b network, and since it uses the 5.8Ghz spectrum it offered protection against local interference.
Progent's Microsoft-Premier SQL Server engineers offer a range of support services to help small and midsize businesses to design, install, administer, and troubleshoot MS SQL Server 2008 solutions in order to get the maximum strategic advantage from Microsoft's state-of-the-art RDBM platform. In addition, Progent offers expertise for network architecture, enterprise-wide protection, and software programming to increase the strategic advantage of your SQL Server 2008 investment.
Our compensation structure is built on contribution, so similar to working as a freelance contractor, your income is directly driven by your generated revenue. Some of our consultants stress quality of life and elect to consult at a more relaxed pace, utilizing our flexible schedule to follow personal pursuits such as hiking, car racing, skiing, fishing, travel, or sharing private time with family and friends. Other consultants use the opportunity to make big dollars through lots of work and extended days. Progent fully supports either side of the spectrum and any point in the middle.
SQL Server 2014 includes major improvements in key areas including performance, availability, security, and cloud readiness. SQL Server 2014 is the first release of Microsoft SQL Server that includes in-memory capability that operates transparently with all workloads including OLTP, data warehousing (DWH), and business analytics. Progent's Microsoft-certified SQL Server 2014 consulting team can deliver cost-effective remote and on-premises services such as system design, configuration, management, troubleshooting, and software development expertise to help organizations of all sizes to realize fast return from their SQL Server 2014 investment.
Progent's Microsoft certified consultants can provide remote and onsite consulting services to assist you to administer, maintain, and troubleshoot computers powered by Windows 7 and can also provide help with migrating to Windows 8.1 or Windows 10 from Windows 7. Progent offers expertise with change management, security and compliance, backup and restore, online access, mobile device integration, Wi-Fi configuration, and 24x7 system monitoring and alerts.
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Progent's expert programmers, relational database architects, and program managers can help large businesses to carry out development programs for Microsoft Windows, Linux, or Web applications. Progent's enterprise co-sourcing services include fast access to seasoned program managers for high-level planning and program co-ordination or Progent can help clients fill in expertise gaps by providing database designers and software programmers experienced in developing line-of-business applications powered by SQL Server, Oracle, or MySQL. Progent's SharePoint experts can assist businesses to incorporate SharePoint with additional data sources like Microsoft SQL and Excel to create data-intensive intranets and portal sites. Progent also can provide experience with multiple web development tools and can help clients to create, expand, troubleshoot, or port web-based applications to utilize the most current web technology.
Nagios and MRTG are useful, Open Source monitoring utilities that operate on the Linux OS and can be deployed to analyze UNIX networks, Microsoft Windows networks, or multi-platform environments in which the Linux OS and Microsoft Windows coexist. Nagios allows network managers to track system services such as SMTP, HTTP, FTP, and PING. Multi Router Traffic Grapher permits you to graph the bandwidth through SNMP-enabled network appliances such as processors, routers, and switches. Progent's system integration consultants can assist you to utilize both these programs to streamline and repair your system.
Stealth penetration checking is an important part of any overall network security plan. Progent's security professionals can perform thorough intrusion tests without the knowledge of your organization's internal IT resources. Stealth penetration checking shows whether current security defense systems such as intrusion incident warnings and event history monitoring are correctly set up and actively observed. Progent can implement continuous automatic penetration testing to define your internal and external attack surface and to detect ways that vulnerabilities, improper configurations, stolen credentials, uninstalled patches, and ill-advised IT product defaults can be combined by threat actors into the multi-vector attacks typical of the latest versions of ransomware.
Remote continuous monitoring, automated alerts, and periodic reports are vital to preserving the health of your network and avoiding preventable and costly downtime. Remote Monitoring and Management (RMM) technology has progressed to the point that businesses of any size can afford a level of protection that was once reserved for large enterprises. Progent offers a variety RMM options available as economical services created to assist you to detect and resolve a an array of network problems before they can disrupt your business.
Progent's staff of Microsoft and Cisco Premier experts average longer than ten years of real-world professional background, at the front lines of IT support, executing a broad variety of IT projects for an extensive mix of clients. Every Progent consultant shares a proven collection of personal best practices which are incorporated into company-wide best practices training that Progent instills in its support personnel. This ensures that you get not just world-class technical help, but also a support engineer with field-tested approaches for applying technical knowledge to fix real-world IT problems rapidly.
Progent's background delivering Microsoft .NET support and SQL Server consulting, and Progent's application development experience with VBasic, XML, and other developer platforms enable Progent to design specialized mission-critical applications and eCommerce environments that operate seamlessly with Dynamics GP/Great Plains Software. Progent's Microsoft Dynamics GP/Great Plains reporting consultants can show you how to create reports that allow you to track your business more effectively, turning raw data into valuable understanding of your business.
If you are producing Linux-based applications on a network that includes Microsoft Windows-based processors, desktops, and office productivity products, Progent offers comprehensive network support outsourcing that frees you to concentrate on your field of strategic know-how without the constant hassle of managing your company information system. Through the use of automated network monitoring and by delivering online and on-site assistance as your company needs it, Progent represents an affordable solution for supporting an information network that provides excellent availability, security, and efficiency. Progent's UNIX/Linux developer support services feature comprehensive network support outsourcing, virtual infrastructure, remote and on-site service and repair, network monitoring services, and Help Desk services.
Progent provides technical services for medium size companies with 100 to 250 system users. The mid-size business or office has typically been an overlooked part of the market for IT consulting services. The overhead and support delivery models of large third-party support organizations make them excessively expensive for the ordinary mid-size company or small medium business (SMB), which commonly has a modest information technology budget with which to maintain an IT system whose complexity and sophistication are frequently comparable to the information systems of far larger companies. Progent's support delivery model, which takes full advantage of online service, virtual office technology and 24x7 server monitoring, dramatically lowers the network support costs of a small-medium business while providing the mid-size company with enterprise-level service from professional, world-class consultants knowledgeable in a broad range of small business technologies. If your mid-sized company or small business is searching for levels of network support appropriate by a mid-size organization without paying enterprise costs, you need Progent.
Our compensation structure is built on revenue sharing, so just like being a freelance consultant, your earnings are directly tied to your work effort. Certain of our consultants stress lifestyle issues and choose to work at an easy pace, using our self-determined calendar to follow personal pursuits such as hiking, motorcycle racing, skiing, surfing, travel, or spending private time with relatives and acquaintances. Other consultants use the chance to make big bucks via hard effort and extended days. Progent fully supports either side of the spectrum plus everything in between.
Progent's Microsoft authorized Consultants provide three service programs to help mid-size and large companies create a cost-effective and successful internal Network Support Help Desk. Progent's help desk consulting services include ROI analysis, process analysis and enhancement, executive reporting, education of internal staff, and documentation of processes. Progent's Software Selection and Integration Services help organizations analyze the various high-quality Help Desk application programs available and determine what packages might be too expensive, miss critical capabilities, or align poorly with your company's corporate culture. Progent also provides temporary staffing for companies who want to augment their in-house Help Desk staff for special tasks or to substitute for absent or indisposed workers.
Progent's Windows 11 consulting experts offer an array of services for Windows 11 including cloud solutions, mobile device management, telecommuter connectivity, security and compliance, automated deployment, and Help Desk Call Center support.
Progent offers comprehensive support for each step of your Microsoft Exchange Server 2010 upgrade with services that include end-to-end project management services, site analysis, project planning, cost estimates of new software licenses and hardware needed, suggested vendor sourcing, system verification at customer location or at Progent's testing lab, setting up temporary coexistence of Exchange Server 2010 and Exchange 2003 or 2007, deployment of the production system, deactivating the previous system, and webinar training for customer's IT staff and end users.
Progent's seasoned ransomware recovery consultants can help you to rebuild an IT network damaged by a ransomware virus like Ryuk, WannaCry, NotPetya, or MongoLock.
Progent can provide the affordable support of online Internet connectivity consultants to help your organization to evaluate or update your ISP services so your Internet access solution aligns with your business requirements. Services provided by Progent's engineers include assessment of your current bandwidth utilization, carrier and service plan analysis and selection, network provisioning, and overseeing a seamless move to a different carrier and/or service arrangement. Network provisioning can include optimizing existing routers and switches and configuring additional ones, implementing firewalls, and designing dependable BGP configurations.
Progent's Microsoft-certified Office Excel and Office 365 Excel consultants offer a broad variety of online services to help you to design, program, test, deploy, administer, and debug business applications powered by any release of Excel, including Office Excel desktop and Microsoft Office 365 Excel. Progent can assist you to upgrade your current Excel solutions to the newest versions of Excel, support Excel on Apple iOS-based iPhones and iPads and Android phones and tablets, and identify and fix compatibility problems between different versions of Office Excel. Progent can provide on-demand help to organizations who need a fast fix to a specific issue related to Office Excel and Progent also offers comprehensive project management support for migrating or creating line-of-business applications built on Office Excel. Progent's affordable online training classes for Excel can be custom tailored to address the needs of individuals or teams.
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Progent offers technical support for mid-size companies who have 100 to 250 network users. The mid-size company or office has typically been an overlooked part of the market for network support expertise. The cost structures and support delivery practices of major outside service firms make them excessively costly for the typical mid-size company or small medium business (SMB), which usually has a minimal IT budget with which to maintain an information network whose advanced technology and sophistication are often similar to the information systems of much larger companies. Progent's service delivery model, which takes great advantage of remote service, virtual office technology and 24x7 network monitoring, dramatically lowers the network maintenance costs of an SMB while providing the mid-size company with enterprise-level support from certified, world-class experts with background in a broad range of midsized business network solutions. If your mid-sized organization or small business is looking for levels of network support needed by a mid-size office without budgeting big-company costs, call Progent.
Progent's Microsoft and Cisco certified network engineers can provide advanced support for a wide range of products and technologies and can deliver that assistance by phone nationwide or in person in select cities throughout the country and anywhere in . Progent offers remote help for networks based on Microsoft Windows, UNIX, Linux, Sun Solaris, or Apple ac, or for systems that incorporate a mix of Microsoft and UNIX-based platforms. Progent also offers the expertise of Cisco CCIE infrastructure engineers for complex connectivity issues, plus the support of CISSP-accredited security consultants to handle complex security design and troubleshooting. Progent has provided remote network support to businesses in all 50 states in the United States.
Progent can provide affordable remote access to an Oracle MySQL RDBMS administrator or application programmer and can help businesses of all sizes to integrate and support MySQL within a dependable network environment that offers high levels of performance, expandability, and protection. Progent also has experience assisting companies port databases from an Oracle environment to MySQL.
In conducting IT tasks for corporate customers, Progent follows a structured methodology driven by defined milestones in order to meet financial, scheduling and technical goals while reducing productivity disruption. Progent's Enterprise Services Methodology utilizes industry project management standards based on the leading practices described by the Microsoft MSF methodology which specifies requirements definition, architecture proposals, pilots, design adjustments, and professional deployment. All phases are recorded to provide a comprehensive summary of technical services delivered and to help in downstream system support.
Progent offers companies of any size professional support for Intrusion Protection Systems and IPsec VPN solutions from major firewall and VPN security companies including Palo Alto Networks, WatchGuard, Juniper, Fortinet, and SonicWall. Progent can show you how to create a detailed security plan and choose the right technologies from a variety of suppliers to achieve your security objectives while staying within your spending restraints.
Progent's Microsoft and Cisco premier network engineers offer expert help with a broad range of technologies and can provide that assistance by phone anywhere in the U.S. or onsite in major cities across the United States and anywhere in California. Progent provides remote support for networks based on Microsoft Windows, UNIX, Linux, Sun Solaris, or Apple ac, or for environments that include a combination of Microsoft Windows and UNIX-family technology. Progent also can provide access to the expertise of Cisco CCIE network engineers for the toughest connectivity problems, plus the assistance of CISA and CISM-qualified security consultants to assist with high-level security design and troubleshooting. Progent has delivered remote network support to businesses in all 50 states in the United States.
Progent has two decades of background assisting small and medium-size businesses to plan, deploy, tune, manage, and troubleshoot computer networks that incorporate telecommuters.
If your business does not require immediate remote support but expects to need technical services with your information system in the near future, you can save time and expenses and guarantee that the right IT skill will be available when you require it by getting in touch with a Progent sales agent and registering as a customer. For more information, phone 800-993-9400 or send email to information@progent.com.
Progent offers fault tolerant load balancing support that addresses system load balancing, load balanced program, LAN/WAN backbone routing, and content dispatching products including F5 Networks 3DNS. non-stop load balancing technologies for which Progent offers consulting expertise include Windows 2003 Server Network Load Balancing Manager, Citrix Metaframe and Access Gateway, Cisco CSS, Cisco Content Engine and Cisco CDN Software, and F5 Networks BIG-IP.
Progent can provide the support of a certified engineer with an extensive background deploying products from the major telepresence vendors such as Cisco, Polycom, LifeSize and Radvision and can help you to plan, configure, upgrade, or maintain a telepresence solution that protects your investment and maximizes the business value of your information system. Progent can also provide the expertise of infrastructure engineers able to help businesses of all sizes to build and troubleshoot a communications network that delivers the performance, dependability, security, and scalability you need to accommodate your video conferencing/telepresence solution.
Progent's Microsoft-certified engineers can assist you to update your desktops from 32 bits to 64 bits. Progent can assist your company to understand the costs and advantages of moving to 64-bit desktop processing, plan an affordable migration process that minimizes business interruptions, and provide economical, professional remote help to aid your company to configure 64-bit PC desktop operating systems and application programs on your current hardware.
The cluster technology built into the high-end editions of Microsoft Windows Server 2008 has been radically redesigned to streamline the deployment, configuration, and management of server clusters that provide greater levels of network dependability, security, efficiency, and versatility. New or enhanced capabilities include automated cluster Validation, easier setup and deployment, unified cluster administration, redesigned cluster infrastructure for increased availability, better security and quorum structure, elimination of failure points, greater disk and memory capacity, and improvements for geographically dispersed clusters. Progent's consultants can help your company evaluate the business benefits of Windows clustering, design and implement an installation, educate your IT personnel to administer your cluster environment, provide continuing consulting and support services, and create and test a business continuity plan.
Progent's Technical Response Center (TRC) provides nationwide extended hours remote support for computer systems powered by Windows and Cisco technology. Progent's Microsoft and Cisco-Premier service engineers provide after-hours phone support and online secure network access to troubleshoot and repair technical problems quickly and affordably. The scope of technical experience available from Progent's staff of country-wide support professionals allows Progent to escalate even the toughest problems to competent experts as required. For critical issues, the Technical Response Center endeavors to answer your request for support in less than one hour.