Progent offers a variety of IT service packages for small organizations. These IT outsourcing and server monitoring services are based on the anticipatory problem solving abilities of Operations Manager 2007, a next-generation server and IT support product that tracks the availability, throughput, and safety of your information system and identifies incipient problems before they can bring down your network. With Progent's affordably priced IT service programs, small companies can select a simple co-sourcing service program built around Microsoft Operations Manager with network monitoring, reporting, Help Desk and remote service or a complete 24x7 outsourcing package.
Progent's certified SQL Server 2017 experts can help you to plan and carry out a cost-effective migration from your current SQL Server deployment to SQL Server 2017.
Progent's Microsoft consultants can assist you to evaluate the value of Microsoft Lync Server for your environment and can help you to plan and carry out a deployment of Microsoft Lync Server 2010 that consolidates the control of IM and Presence and improves the productivity of your office staff, at-home workers, and mobile workforce. Progent can also help you to carry out an efficient upgrade to Microsoft Lync Server 2010 from Microsoft Office Communications Server or from Live Communications Server, integrate Lync Server 2010 with Exchange, SharePoint, and SQL Server, show you how you can use Microsoft Lync Server 2010 to enhance the team-computing capabilities of Microsoft Office applications, and provide training and continuing support for Lync Server 2010 and other Microsoft platforms.
Progent's proven ransomware recovery experts can help your business to rebuild an IT network damaged by a ransomware crypto-worm like Ryuk, Maze, Sodinokibi, DopplePaymer, LockBit or Nephilim.
Windows Server 2008 is an important advance in making IT systems more protected and available, easier to virtualize and administer, faster, and able to provide a better environment for web hosting and development. Progent can assist your business benefit fully from the improvements incorporated into Windows Server 2008 by providing consulting, tech support, training, staffing, network monitoring, and security engineering services.
Progent's Private Cloud Hosting service provides comprehensive hosting of a small organization's production servers in a solution that delivers the highest degree of dependability and scalability and is also easy to transfer to another host. Progent's Private Cloud Hosting services are based upon proven virtualization technologies that allow small companies with multi- platform IT systems to save dramatically on the costs of capital equipment, infrastructure maintenance, and IT administration while achieving world-class reliability and an unprecedented level of vendor flexibility.
ProSight Data Protection Services ECHO from Progent offer small and mid-sized businesses an affordable end-to-end service for reliable backup/disaster recovery. Available at a fixed monthly rate, ProSight Data Protection Services automates and monitors your backup processes and enables fast recovery of critical files, apps and virtual machines that have become unavailable or corrupted as a result of hardware failures, software glitches, natural disasters, human mistakes, or malicious attacks such as ransomware. ProSight DPS can help you back up, recover and restore files, folders, apps, system images, as well as Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to a local device, or mirrored to both. Progent's BDR specialists can provide world-class expertise to set up ProSight DPS to to comply with government and industry regulatory requirements like HIPAA, FINRA, PCI and Safe Harbor and, when needed, can assist you to recover your business-critical data.
In addition to offering access to Microsoft Dynamics GP specialists, Progent can provide consultants experienced in Dynamics AX (Axapta), Microsoft Dynamics NAV Business Management Software, Microsoft Dynamics SL, Dynamics RMS, Macola ERP, MAS 90 ERP, and QuickBooks Pro by Intuit. Progent offers software development, troubleshooting, management help, migration support, and 1-on-1 or group online training classes tailored to address your specific requirements. Progent's consultants also can show you how to integrate and support a protected, robust network foundation to run your ERP, MRP and accounting solutions.
Progent applies no initialization fee and asks no retainer for support services provided during normal working hours. Progent's one-minute granularity eliminates large invoices for fast fixes so you won't be tempted to permit less critical problems to stay unaddressed.
Progent's ransomware consultants can assist you to evaluate your ransomware vulnerability, remotely monitor and protect your network, assist with negotiating a settlement with a hacker, and restore a network damaged by a ransomware variant such as Ryuk, Maze, Sodinokibi, DopplePaymer, LockBit or Egregor.
Cisco's Catalyst line of Wi-Fi controllers simplify the management of Wi-Fi LANs by unifying the provisioning and control of Wi-Fi APs, optimizing wireless throughput by reducing the effect of radio frequency congestion, improving Wi-Fi availability with fast failover, and strengthening data security by detecting cyber threats and filtering traffic content based on user class and locale. Progent can assist your business to configure Cisco wireless LAN controller appliances to manage and monitor Wi-Fi networks of any size. Progent can assist you to administer and troubleshoot your current Cisco-based Wi-Fi environment or implement an efficient upgrade to Cisco's latest Wi-Fi controller solutions.
VMware's popular Site Recovery Manager (SRM) is an extension to VMware vCenter that allows you to define, automate and verify a consistent workflow for restoring applications and services quickly following a breakdown. SRM supports centrally controlled and automated recovery, application mobility, plus non-disruptive site relocation, failback and re-protect. SRM also supports non-disruptive testing for disaster recovery, updates and fixes and can produce reports to verify full service recovery, validate SLAs and demonstrate DR compliance. Progent can provide the skills of a VCDX certified VMware SRM consultant to help you to plan, configure, test and manage a DR solution based on VMware SRM.
Microsoft Exchange Server 2013 incorporates significant improvements to the capabilities of Exchange Server 2010 and delivers important innovations as well as a revamped structure. These improvements affect key IT areas like manageability, availability, security and compliance, operational costs, teamwork, extensibility, performance, cross-version interoperability, and the user experience. Progent's Microsoft-certified Exchange Server 2013 consultants can help you understand the potential advantages of migrating to Exchange 2013, create a cost-effective validation and deployment strategy, and train your IT staff to maintain your Exchange 2013 solution. Progent can also provide affordable online support and management services for Exchange 2013.
Progent can provide cost-effective online access to an Oracle-certified MySQL administrator or application programmer and can assist organizations of all sizes to integrate and maintain MySQL within a reliable IT environment that provides high levels of performance, scalability, and protection. Progent also has experience assisting businesses port applications from an Oracle environment to MySQL.
Dynamics GP/Great Plains accounting offers analysis and reporting features that let you track all business processes, sales and expenses, and sales trends with integrated drill-down, inquiry, and reporting functions. Progent's Microsoft Dynamics GP/Great Plains reporting consulting services can help you design reports that allow you to analyze your business more completely, converting uncooked data into useful management information. Progent can enhance your reporting and business analysis by offering Crystal Reports consulting, FRx help, and Microsoft Excel assistance. In addition to delivering reporting consulting, Progent can supply Microsoft .NET consulting, Microsoft SQL Server expertise, and application design with VBasic, XML and other development environments in order to deliver specialized line-of-business application development and eCommerce solutions that integrate seamlessly with Dynamics GP/Great Plains.
Progent's support services for patch management provide businesses of any size a versatile and cost-effective alternative for evaluating, validating, scheduling, applying, and tracking software and firmware updates to your servers, such as printers, infrastructure appliances like routers and Wi-Fi access points, and Internet-of-Things (IoT) devices such as alarms and robotics.
Microsoft SQL Server 2000 is a rich, Web-enabled database and data analysis package that opens the door to the rapid development of cutting-edge high-end applications that can provide your business a significant competitive advantage. SQL Server features core support for XML and the capability to query across the Internet and beyond the firewall. The knowledge and experience of Progent's certified SQL Server 2000 engineers, averaging more than over 10 years of background helping with Microsoft integration, ensures you success in planning, installing and administering Microsoft SQL Server applications that are seamlessly integrated with other applications based on Microsoft's .NET environment.
Progent's SonicWall firewall consultants can help you integrate, maintain, and troubleshoot SonicWall firewall/VPN devices including the current SonicWall TZ, NSa and NSsp Series of appliances and the older SonicWall PRO 1260 Secure Switch devices. Progent's CISM and GIAC-certified network security consultants can show you how to incorporate SonicWall security gateways into a complete security plan and build security into your corporate practices.
Progent's Microsoft-certified consulting experts have more than 10 years of experience planning, deploying, optimizing and fixing SCOM environments and offer companies of all sizes advanced online or onsite consulting support for Microsoft SCOM 2012. Progent can assist you to design an architecture for SCOM 2012 servers that provides the performance and resilience required to monitor your IT resources efficiently, whether your datacenters are on-premises, cloud-based, or a hybrid environment. Progent can also assist you to install and set up System Center 2012 Operations Manager management packs based on best practices for tracking network infrastructure as well as both Microsoft and third-party apps and services. In addition, Progent can deliver fast online or on-premises troubleshooting to help you to fix serious problems uncovered by Microsoft SCOM 2012.
Progent's support services for software/firmware update management provide organizations of any size a flexible and affordable alternative for evaluating, testing, scheduling, applying, and documenting updates to your virtual and physical; servers, such as printers and scanners, infrastructure appliances like switches and wireless APs, and Internet-of-Things (IoT) devices like alarms and robotics.
Progent wants to find fulltime, results-driven Microsoft certified engineers with Microsoft Certified Systems Engineer certification; Cisco accredited network consultants who have Cisco CCDP or CCIE certification; security consultants who have CISSP or CISM or equivalent security credentials; and advanced network architecture consultants with experience in mobile solutions, wireless networking, high availability, disaster recovery, data preservation, and server virtualization. Progent also seeks professionals to join Progent's team of helpdesk service specialists and remote support experts. Also, Progent is seeking experienced managers who can perform productively in our fast-paced, virtual office culture.
ProSight LAN Watch is Progent's server and desktop remote monitoring managed service that incorporates advanced remote monitoring and management (RMM) techniques to keep your network operating efficiently by checking the state of critical assets that drive your network environment. When ProSight LAN Watch uncovers a problem, an alert is transmitted automatically to your specified IT management personnel and your assigned Progent engineering consultant so that any looming issues can be resolved before they have a chance to impact productivity.
Progent's ProSight Virtual Hosting and Management service offers complete hosting of a small company's servers in a solution that delivers the maximum level of dependability and scalability and is also easy to transfer to any data center. ProSight Virtual Hosting services are built upon proven virtualization technologies that enable small and midsize companies with mixed- platform environments to save significantly on the expense of capital investments, infrastructure maintenance, and network administration while benefiting from enterprise-class fault tolerance and an unmatched degree of vendor independence.
Microsoft Small Business Server is an affordable collection of server products that offers the basis for a feature-rich but manageable information. The inter-connectivity requirements of the Microsoft .NET components included with Small Business Server 2011 requires a network consultant with real-world background and broad knowledge in designing and implementing effective and comprehensive information technology solutions. Progent's Microsoft-certified consultants have broad experience with the technologies built into SBS 2011 and Microsoft SBS 2008. This expertise ensures you success in deploying, administering, and troubleshooting IT solutions powered by the Microsoft SBS line of servers and applications.
Progent can assist you in any and all facets of your upgrade to Microsoft Exchange Server 2016 including designing high availability infrastructure for an on-premises, cloud-based or hybrid deployment; CAL licensing requirements for Exchange 2016 and Windows Server 2012 R2 or later; moving mailboxes; Hyper-V virtualization strategy; specifying mass storage requirements for your VMs, databases and log files; configuring HLB for high-availability client access services; designing, configuring and validating Exchange Servers and Windows Servers and Database Availability Groups (DAGs); integration with SharePoint Server or SharePoint Online; preparing your firewall; creating SSL certs; performing client remediation with Office 2010 or greater or Microsoft 365; and setting up Outlook on the web (formerly Outlook Web App).
Configuration Manager 2016 automates application and device provisioning across multiple sites, simplifies compliance settings control, keeps track of network assets, protects against company data leakage, provides health monitoring, enables safe self service, and offers a common control mechanism for administering mixed-operating system networks based on on-prem, cloud-centric, or hybrid deployment models. Progent's Microsoft-certified Configuration Manager 2016 consultants and Azure cloud integration experts can help you with any facet of designing, implementing, using and repairing a System Center 2016 Configuration Manager deployment for local, cloud, or hybrid environments.
The Help Desk Call Center service delivery structure used by Progent's Technical Response Center gives small and midsize companies an effective option to reliance on independent consultants by offering extensive technical knowledge shared by multiple support groups, optional round-the-clock availability of urgent assistance, fast escalation to world-class experts for solving even the most intractable issues, service consistency and reliability, quick follow through enforced by seasoned service administrators, a choice of easy-to-use mechanisms for initiating service tasks, and a high level of progress transparency enabled by ticket tracking and available via a web-based portal.
Progent's Microsoft-certified professionals can help you to calculate the benefits of Windows Server 2008 for your company, create test systems and migration strategies, integrate Windows Server 2008 with your IT infrastructure and workload, train your IT staff how to run new administration utilities, and provide ongoing consulting and troubleshooting via budget-friendly options such as Contact Center service and online technical support.
SQL Server 2016 introduces major enhancements in speed, scale, security, high-availability, mobile computing integration, plus integrated analytics and reporting. New features include PolyBase for processing SQL and NoSQ files in one appliance for big data applications, R language integration, Row-level Security, Mobile Report Publisher, and centralized management of local and cloud-based operations and services. Progent's Microsoft-certified consultants can deliver remote and on-premises support to help businesses of all sizes to implement, administer or debug any version of SQL Server 2016. Progent can also help you to interface SQL Server 2016 with all core Microsoft products including Windows Server and Hyper-V, Exchange, SharePoint, Microsoft Dynamics CRM, Lync or Skype for Business, and System Center Operations Manager (SCOM).
Cisco's Firepower NGFWs Firewalls deliver a significant performance boost compared to Cisco's popular ASA 5500-X security appliances and offer centralized control of advanced cybersecurity capabilities such as application visibility and control (AVC), next-generation intrusion protection with intelligent prioritization of risks, advanced malware protection, URL filtering, and multi-node sandboxing. Progent's Cisco CCIE-certified firewall consultants can help your organization to design and execute an efficient upgrade to Cisco Firepower Series firewalls from Cisco's from ASA 5500-X, ASA 5500, or PIX firewalls and show you how to integrate Firepower appliances with Cisco's subscription-based security services to build and centrally control IT environments that span branch offices, data centers, and cloud resources.
Progent can deliver a variety of affordable online and on-premises consulting services to assist you to install, manage, and troubleshoot desktops and mobile devices based on Windows, macOS/OS X, Apple iOS, Google Android, or Linux.
ProSight LAN Watch with NinjaOne RMM is Progent's network, server and endpoint remote monitoring managed service that incorporates advanced remote monitoring and management (RMM) technology to help keep your network operating at peak levels by tracking the health of vital devices.
Progent's Juniper-certified consultants can help your business plan the deployment of Juniper SSG integrated firewall/VPN products, configure security policies to match your operational requirements, set up network OS software to streamline management processes, migrate from legacy Juniper products, and troubleshoot infrastructure issues.
Progent's Disaster Recovery/Business Continuity specialists offer in-depth experience assisting small organizations to reduce system downtime by providing cost-effective online consulting support for disaster recovery/business continuity (DR/BC) planning, high-availability network design, backup/restore solutions, and transparent system maintenance. Progent's business continuity experts can assist you to plan and validate an efficient business continuity strategy that aligns with your business goals and IT budget. Progent's disaster recovery specialists can assist you to architect, deploy, and manage resilient technologies such as redundant Internet connectivity, virtualization, clustering, network load balancing, transparent online backup, and geographically dispersed data centers.
Progent offers nationwide remote phone support and troubleshooting services for businesses who operate Apple Mac networks or whose IT systems feature a mix of Apple macOS and Mac OS X with Microsoft Windows products. Progent's consultants can provide macOS and Mac OS X clients a range of services including desktop support, upgrading to the latest version of OS X from earlier versions of Apple macOS and OS X, plus help with Mac application software. Progent's specialists in Apple technology can also assist you with Apple iPhone and Apple iPad integration and management, or moving to iCloud services. Remote technical support provides maximum leverage for your IT dollar by preserving client productivity and shortening the hours charged for network analysis and repair. Advanced remote access utilities and skilled service specialists and consultants combine to enable Progent to handle the majority of IT problems without squandering time and money by going to your location. In most of situations your network issues can be remediated by telephone or through a combination of telephone help and online network analysis. Progent can make available Cisco CCIE infrastructure experts and CISA premier security specialists to help you with the toughest network issues.
Progent's Data Center engineers can show you how to select fault-tolerant data centers that meet the specific requirements of your business. High availability co-location sites are especially attractive to small businesses because of their affordability and convenience in comparison to taking a do-it-yourself strategy. Attempting to design an in-house data center that offers even a basic degree of fault tolerance is too expensive for the majority of small businesses. Progent is ready to show you how to reap all the benefits of high availability data centers and 24x7 colo sites by offering a complete range of consulting and support services.
If your business computer system mixes Solaris technology with Microsoft Windows, Progent can show you how to incorporate your servers into a cohesive environment that allows all your operating systems to coexist for easy administration, seamless information exchange, high reliability, enhanced throughput, and tight security. Progent's Solaris and Microsoft Windows coexistence support services include network architecture configuration and support, consulting for Microsoft Windows services for UNIX (SFU), online server monitoring and management, remote network help and repair, on-site technical support, and Help Desk Call Center support.
Progent's Microsoft certified consultants can offer small and medium size companies advanced Microsoft SQL Server help. Microsoft SQL Server is a comprehensive, Web-enabled database and data analysis package that opens the door to the rapid creation of enterprise-class business applications that can give your company a competitive advantage. SQL Server provides core support for XML and the ability to query over the Internet and outside the firewall. In addition to providing consulting, support and problem solving services, Progent's SQL experts can help you get the most out of Microsoft SQL Server Reporting Services and Microsoft SQL Server Business Intelligence to increase the productivity of your information system. Progent can also help you upgrade from older editions of SQL Server to SQL Server 2005.
Cisco's Firepower Next Generation Firewalls (NGFWs) provide a significant performance improvement compared to Cisco's previous-generation ASA 5500-X security appliances and include unified management and automation of advanced security features such as application visibility and control (AVC), next-generation intrusion protection with risk prioritization, advanced malware protection (AMP), URL filtering, and multi-node sandboxing. Progent's Cisco CCIE-certified firewall consultants can assist your organization to design and carry out a smooth migration to Cisco Firepower Series firewalls from Cisco's legacy ASA 5500-X, ASA 5500, or PIX firewalls and show you how to integrate Firepower appliances with Cisco's cloud-based services to create and centrally control network environments that span branch offices, data centers, private clouds and public clouds.
Progent can help your business to prepare for, deploy, and operate System Center 2012 R2 Configuration Manager (SCCM 2012). Progent can assist you to migrate efficiently to Configuration Manager 2012 from an older device and application management solution or help you to enhance your existing SCCM 2012 environment to accommodate your evolving IT needs. Also, Progent can help you to build a software foundation that fully supports SCCM by providing advanced consulting support for associated Microsoft technologies such as ADDS, Microsoft SQL SSRS, and Internet Information Services.
Progent's ProSight Email Guard uses the technology of top data security companies to provide web-based management and world-class security for all your email traffic. The powerful structure of Progent's Email Guard managed service combines cloud-based filtering with an on-premises gateway appliance to offer advanced protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. Email Guard's Cloud Protection Layer serves as a first line of defense and blocks the vast majority of threats from reaching your network firewall. This reduces your exposure to inbound threats and saves network bandwidth and storage. Email Guard's on-premises security gateway device provides a further layer of inspection for inbound email. For outgoing email, the local gateway offers anti-virus and anti-spam filtering, DLP, and email encryption. The on-premises security gateway can also assist Microsoft Exchange Server to monitor and protect internal email that originates and ends inside your security perimeter.
Progent's background delivering Microsoft .NET services and Microsoft SQL Server help, and Progent's programming experience with Microsoft VBasic, XML, and additional developer tools enable Progent to create custom mission-critical applications and eCommerce solutions that integrate seamlessly with Microsoft Dynamics GP Software. Progent's Microsoft Dynamics GP/Great Plains management reporting consultants can show you how to design reports that let you track your business more effectively, transforming uncooked information into valuable insights into your business.