Affordable Network Help from Microsoft and Cisco premier Professionals for Companies in Paterson, NJ
By delivering world-class know-how whenever you need it, making available in-depth knowledge for critical business applications, offering high-value services such as virtual server hosting, invoicing solely for services you receive, and charging no sign-up fees or retainers for standard services, Progent helps you to maximize the business value of your information system and minimize support expenses. Progent recognizes that information system security, dependability, and performance are as critical to small businesses as to large corporations but that small organizations lack the leverage to invest heavily in information technology and internal support groups. Progent's fundamental value proposition is that no network consulting firm can equal Progent's capability to provide the network support your business requires when you need it and at a cost you can justify.
For larger companies, Progent can provide co-sourcing and project management support to add to the technical skills of your internal network support personnel. This can cut costs and help meet schedules for big IT initiatives such as application design and development, disaster recovery planning and testing, network security audits, merging datacenters, or software migrations and upgrades.
Progent can also offer access to accredited experts to help your business to plan and execute your cloud strategy.
Key Technologies Supported by Progent for Office Networks in Paterson, New Jersey
Progent's group of world-class engineers provides support for all facets of information technology deployed by businesses of all sizes. Areas served by Progent in and around Paterson include:
Support Delivery Alternatives for Paterson, New Jersey Businesses
Progent has a variety of options for providing small businesses with affordable computer services for troubleshooting, system architecture, hosting, and IT administration. Progent's model for delivering IT support is built on the Help Desk Call Center structure familiar to big IT support groups. Progent's Help Desk Service Mechanism promotes rapid response, thorough service documentation, consistent follow-through, and strict expense monitoring across a range of IT service delivery modes that include online repairs, in-person support, high-end consulting, as well as server hosting.
Progent's Fixed-price Managed Services for Outsourcing Network Monitoring and Management
- Remote Support
Progentís Technical Response Center (TRC) provides emergency and routine online service for Microsoft Windows, Linux, Apple, and Cisco-based systems in the U.S. and worldwide. Progent's certified support experts can assist clients to troubleshoot and fix network issues without the expense or time loss of travel for onsite service calls. The experience of Progent's IT engineers makes it possible to resolve most IT problems rapidly. For the most complex issues, Progent's depth of knowledge makes it possible to escalate troubleshooting tasks to world-class subject matter experts. Progent offers a convenient, web-accessible registration procedure for new clients to accommodate urgent situations and Progent charges by the minute with zero sign-up fees or minimums, so you are invoiced only for the assistance you receive. Experts you can access online include Cisco-premier CCIE network engineers, Microsoft-Premier MCSE consultants, and GIAC-certified security professionals. Find out more information about Progent's online network troubleshooting expertise.
- On-site Service
Progent offers onsite computer assistance for registered clients in larger cities in the United States. Progent's onsite support personnel can operate in tandem with Progent's remote service engineers to give small businesses the optimal solution: onsite service professionals when you require them plus the remote expertise of Progent's worldwide staff of network consultants, security professionals, and business software developers. The response time for in-person support calls is usually less than 24 hours. Progent requires no start-up or retainer fee for becoming a Progent client for on-premises support. Learn more details concerning why to register for Progent's in-person computer support services.
- Help Desk
Progent's Standard Help Desk Services offer small businesses a complete solution that handles all aspects of remote desktop support from service requests through ticketing, remote desktop control, status tracking, problem resolution, and reporting. Progent provides service desk support at a substantial discount off Progent's regular Level 1 desktop support rates, and Progent can provide the additional option of fast on-demand escalation to subject matter experts to handle the most issues. For details, visit Online Help Desk Services for Small Businesses.
- IT Consulting Expertise
Progent offers small businesses budget-friendly availability of world-class consultants who can provide help with vital technologies such as
- Windows Server 2019 migration services, Microsoft Windows 2016 Hyper-V hybrid cloud solutions, Microsoft Windows Server support, Cisco network infrastructure, network protection engineering, fault tolerant network engineering, virtual server strategies, plus integration, customization and training for business software such as accounting, operations, management reporting, sales automation, and office productivity packages. Progent can help with one-time projects such as site moves and major system migrations, extended projects such as management information software programming and support, relational database software development and DBA support, and web development, continuing support such as Microsoft System Center 2012 Operations Manager support and SCOM 2016 consulting for IT infrastructure health monitoring and network management, or urgent response such as disaster recovery and malware cleanup.
- Application Hosting
Progent can host vital business applications such as Microsoft Exchange Server and Microsoft SQL to provide small and midsize companies with higher levels of availability, protection, and recoverability than is possible with the type of on-site data center that is achievable for the majority of small organizations. Because Progent utilizes the same facilities that host the gear of some of the world's biggest information technology organizations, Progent can save you the cost of building and maintaining the infrastructure needed for world-class cooling, power failover, and uninterruptible Internet access. For hosted application servers, Progent can also ensure that patches and revisions stay current, security and efficiency is continually tracked, and systems are regularly backed up and available for full and rapid restoration. Learn more concerning Progent's hosting for Microsoft Exchange Server and other mission-critical applications.
- Private Cloud Hosting
Progent's Private Cloud hosting offers complete hosting services for all of a small organization's servers in an environment that not only delivers the top degree of dependability and scalability but that is also convenient for customers to migrate to a different service firm or to move in-house whenever your business situation warrants it. Progent's Private Cloud hosting is founded on mature virtual server techniques that permit companies with multi-vendor networks to save dramatically on the costs of hardware, system support, and IT management while getting enterprise-class dependability and an unparalleled level of vendor options. Unlike ordinary Software as a Service (SaaS) hosting models, Progent's Private Cloud Hosting Service encompasses all server-based software in a single centrally administered service, can support the mixed- OS and loosely standardized environments typical of smaller companies, and keeps control of the licenses in the customer's possession so that moving to a different virtualized host is fast, reliable, and affordable. This eliminates becoming a prisoner of a specific hosting service while still providing all the economies related to ASP and SaaS hosting alternatives.
- Hybrid Cloud Migration Consulting
Progent offers advanced remote consulting to help organizations of any size connect their IT infrastructure with leading public cloud platforms including Azure and Amazon Web Services (AWS). Progent can assist you to design and manage hybrid ecosystems that support Windows and Linux systems and applications in both cloud-centric systems or in hybrid network models that combine on-premises resources as well as public cloud services. To assist you to integrate public clouds with physical datacenters, Progent offers a range of public cloud integration services that include Office 365 integration with on-premises installations of Exchange, Azure planning and integration services, Amazon Web Services cloud migration, and Amazon Web Marketing Service programming and debugging. Progent has over 15 years of experience providing advanced consulting expertise remotely, and Progent can make sure you complete your cloud migration initiatives on schedule and affordably.
Progent's affordable ProSight family of network management outsourcing services is intended to provide small and mid-size businesses with enterprise-class support and cutting-edge technology for all facets of information assurance. ProSight managed services available from Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring (ASM): Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection solution that incorporates next generation behavior machine learning tools to defend endpoints as well as servers and VMs against new malware assaults like ransomware and file-less exploits, which routinely escape traditional signature-matching AV tools. ProSight ASM protects local and cloud-based resources and offers a unified platform to address the complete malware attack lifecycle including filtering, infiltration detection, mitigation, remediation, and post-attack forensics. Key capabilities include one-click rollback with Windows Volume Shadow Copy Service and automatic network-wide immunization against newly discovered attacks. Find out more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Unified Physical and Virtual Endpoint Security
Progent's ProSight Enhanced Security Protection (ESP) managed services deliver economical multi-layer security for physical and virtual servers, workstations, mobile devices, and Microsoft Exchange. ProSight ESP utilizes contextual security and modern behavior analysis for round-the-clock monitoring and reacting to security threats from all vectors. ProSight ESP provides two-way firewall protection, intrusion alarms, device management, and web filtering through cutting-edge tools incorporated within a single agent managed from a single console. Progent's data protection and virtualization consultants can assist your business to plan and implement a ProSight ESP deployment that addresses your organization's specific needs and that helps you demonstrate compliance with government and industry data protection standards. Progent will assist you define and configure security policies that ProSight ESP will manage, and Progent will monitor your network and react to alerts that require urgent attention. Progent can also assist you to install and verify a backup and disaster recovery system such as ProSight Data Protection Services (DPS) so you can recover rapidly from a potentially disastrous security attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified endpoint security and Microsoft Exchange email filtering.
- ProSight Data Protection Services: Managed Cloud Backup and Recovery
ProSight Data Protection Services offer small and medium-sized businesses an affordable and fully managed service for secure backup/disaster recovery. Available at a fixed monthly price, ProSight DPS automates your backup activities and allows fast recovery of critical data, apps and virtual machines that have become unavailable or damaged as a result of component failures, software bugs, natural disasters, human error, or malicious attacks like ransomware. ProSight DPS can help you back up, recover and restore files, folders, applications, system images, as well as Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to a local device, or mirrored to both. Progent's cloud backup consultants can deliver world-class support to configure ProSight Data Protection Services to to comply with regulatory standards such as HIPPA, FINRA, and PCI and, when needed, can help you to restore your business-critical data. Find out more about ProSight Data Protection Services Managed Cloud Backup and Recovery.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
ProSight WAN Watch is a network infrastructure management service that makes it simple and affordable for small and mid-sized organizations to map, monitor, reconfigure and troubleshoot their connectivity appliances like routers and switches, firewalls, and access points plus servers, printers, endpoints and other networked devices. Incorporating state-of-the-art RMM technology, ProSight WAN Watch makes sure that infrastructure topology maps are always updated, captures and displays the configuration of almost all devices connected to your network, tracks performance, and generates alerts when issues are detected. By automating complex management processes, ProSight WAN Watch can knock hours off common chores like network mapping, reconfiguring your network, finding devices that require critical updates, or isolating performance bottlenecks. Find out more about ProSight WAN Watch network infrastructure monitoring and management services.
- ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
ProSight Email Guard is Progent's email filtering and encryption solution that incorporates the services and infrastructure of leading information security vendors to provide centralized control and comprehensive security for all your inbound and outbound email. The hybrid architecture of Progent's Email Guard managed service integrates a Cloud Protection Layer with an on-premises gateway device to offer complete protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. The cloud filter acts as a first line of defense and blocks the vast majority of threats from reaching your security perimeter. This reduces your vulnerability to external threats and saves system bandwidth and storage. ProSight Email Guard's on-premises security gateway device adds a further level of analysis for inbound email. For outgoing email, the onsite security gateway offers AV and anti-spam filtering, protection against data leaks, and email encryption. The on-premises gateway can also assist Microsoft Exchange Server to track and safeguard internal email that stays inside your corporate firewall. Learn more about Progent's Email Guard spam filtering, virus blocking, email content filtering and data loss protection.
- ProSight LAN Watch: Server and Endpoint Monitoring and Management
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that incorporates state-of-the-art remote monitoring and management (RMM) techniques to help keep your IT system running at peak levels by checking the health of critical computers that drive your business network. When ProSight LAN Watch uncovers an issue, an alert is sent immediately to your specified IT management personnel and your Progent engineering consultant so any potential problems can be addressed before they can impact productivity Learn more details about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small business can have its key servers and apps hosted in a secure fault tolerant data center on a fast virtual machine host configured and maintained by Progent's network support experts. With the ProSight Virtual Hosting model, the customer retains ownership of the data, the operating system software, and the apps. Because the environment is virtualized, it can be ported immediately to a different hardware solution without requiring a time-consuming and difficult configuration process. With ProSight Virtual Hosting, your business is not locked into a single hosting service. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, update, find and protect information about your IT infrastructure, processes, business apps, and services. You can quickly locate passwords or IP addresses and be alerted automatically about impending expirations of SSL certificates or domains. By cleaning up and organizing your IT infrastructure documentation, you can eliminate as much as 50% of time wasted looking for critical information about your network. ProSight IT Asset Management includes a common location for holding and collaborating on all documents required for managing your network infrastructure such as standard operating procedures and How-To's. ProSight IT Asset Management also supports a high level of automation for collecting and associating IT information. Whether youíre planning improvements, performing regular maintenance, or responding to a crisis, ProSight IT Asset Management delivers the knowledge you need as soon as you need it. Find out more about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and affordable alternative for small and medium-size businesses to obtain an objective evaluation of the health of their information system. Powered by some of the top remote monitoring and management tools available, and supervised by Progent's certified group of IT experts, ProSight Network Audits help you see how closely the deployment of your essential infrastructure devices adhere to industry best practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and provide immediate benefits such as a cleaner Active Directory system. Both versions also include a year of advanced remote network monitoring and management (RMM). Advantages can include simpler network management, better compliance with data security regulations, higher utilization of IT resources, faster problem resolution, more dependable backup and recovery, and increased uptime. Learn more about Progent's ProSight Network Audits network infrastructure review.
The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is a low-cost service based on a phone discussion with a Progent backup/recovery expert. The interview is intended to help evaluate your organization's ability to block or recover rapidly following an attack by a ransomware variant like Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you directly to gather information concerning your existing AV defense and backup platform, and Progent will then produce a custom Basic Security and Best Practices Report describing how you can follow best practices to create an efficient AV and backup/recovery environment that aligns with your company's needs. For additional information, visit The ProSight Ransomware Preparedness Report Service.
Unique Advantages of Working with Progent
As a Microsoft-certified Partner and Small Business Specialist, Progent is an acknowledged leader in supporting the fundamental network software and office productivity applications used by the majority of small and mid-size businesses. As a Cisco-authorized partner, Progent also offers expertise for an increasingly complex array of infrastructure technologies including PIX and ASA firewalls, switches, routers, voice-over-IP options, and wireless access. Furthermore, Progent's
CISSP-Certified security experts,
CISM-certified security professionals, CISA-certified security audit specialists and GIAC-qualified information assurance professionals offer a company-wide view of network protection and can help with complex security projects like SIEM solutions to help enterprises meet business standards and government regulations for network information protection and reporting.
The scope and depth of Progent's consulting team offer a unique set of benefits to companies wishing to maximize the productivity of their information network within a reasonable budget. These advantages include:
- Best Industry Methodology
Progentís staff of Microsoft and Cisco Premier Certified experts average longer than ten years of hands-on professional experience, at the forefront of IT support, executing a broad variety of technical projects for a large array of clients. Every Progent support professional shares a refined set of personal best practices which are incorporated into shared best practices standards that Progent teaches its support team. This guarantees that you get not just expert technical help, but also a support engineer with field-tested methods for solving real-world IT problems rapidly.
Learn more about Progent's best practices for network consulting.
- Granular Pricing Structure
Progent's pricing model is to bill for online service and on-site help per minute. Consequently, you pay just for delivered services. Progent does not demand a higher rate for after-hours or urgent service, and Progent does not charge for travel time except for urgent calls where on-site work is less than four hours. Also, Progent applies no sign-up charge and requires no retainer for services provided during regular business hours. Many support firms demand large minimum fees or charge in increments of a quarter hour or longer. Progent's small billing granularity does away with major bills for fast repairs. Another benefit of granular pricing is that customers won't be tempted to allow simple problems to stay unaddressed until they become major ones.
Learn additional information about Progent's value pricing for IT outsourcing.
- Full Reporting of IT Support
Progent has developed a sophisticated support reporting system that records and formats complete documentation for all delivered support activities. Unlike many independent consultants or small service firms who provide scant documentation or specifics of tasks performed, every service provided by Progent is accompanied by full documentation. Every Progent staff member has access to the service documentation given by each consultant to every client. The discipline of documenting and organizing service records results in more efficient service and eliminates a slew of common problems such as when a service customer is virtually held hostage to a consultant who wonít release vital service information.
Learn more details about Progent's documentation of IT outsourcing services.
- Information Transfer
Progent is committed to information transfer from Progent's consultants to clients. By educating clients to handle problems that are within their comfort zone, Progent can concentrate on offering high-value services where Progent faces little competition. Small companies who work with independent service providers or who maintain internal IT personnel benefit when Progent transfers information about new technology and tested processes to make their networks more robust, protected, and productive.
Find out more details about Progent's knowledge transfer services.
In case your Paterson, New Jersey business needs to get in touch with Progent to ask about IT outsourcing, consulting, or technical support services, call 800-993-9400 or visit Contact Progent.
Fast Remote Network Support
For fast remote assistance, you can call Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).