Paterson, NJ Online Support from World-class Computer Network Service Experts
Progent's computer tech support services can provide your Paterson, NJ company budget-friendly and consistent access to enterprise-class network experts. By delivering network consulting help when you require it, offering specialized expertise for key applications, offering unique services such as automated server monitoring, and invoicing only for services you use, Progent offers your Paterson, New Jersey business an economical option for maximizing the productivity of small-scale office networks. If you run an on-premises system, rely on cloud-based resources, or have a hybrid cloud/on-premises solution, Progent is the intelligent way for businesses to build and maintain a reliable and safe information network and to benefit from fast availability of the skilled support usually restricted to businesses who can maintain a large in-house IT group.
For larger companies, Progent can provide co-sourcing and project management services to add to the subject matter expertise of your in-house IT support team. Co-sourcing can reduce expenses and help meet schedules for major projects such as application development, business continuity planning, network security evaluations, merging datacenters, or technology migrations and upgrades.
Progent can in addition provide access to certified consultants to assist your business to design and execute a sensible cloud computing strategy.
Primary Practice Areas Serviced by Progent for Business Networks in Paterson, New Jersey
Progent provides the support of accredited experts for all facets of information technology found in small and midsize organizations. Products and technologies serviced by Progent include:
Service Delivery Options for Paterson, New Jersey Businesses
Progent has a variety of options for providing small businesses and local governments with cost-effective IT services for technical support, system architecture, hosting services, and IT administration. Progent's model for delivering IT support services is built on the Help Desk Call Center structure familiar to big IT support groups. Progent's Help Desk Support Mechanism ensures rapid response, thorough activity records, dependable follow-through, and tight cost control across a range of network support delivery options that include remote repairs, on-premises support, high-end consulting, plus server and application hosting.
Progent's Low-Cost Managed Services for Remote IT Management
- Online Support
Progentís Technical Response Center provides urgent and scheduled remote assistance for Windows, Linux, Apple OS X, and Cisco-powered environments in the United States and worldwide. Progent's certified support experts can help clients to troubleshoot and repair hardware and software problems without the expense or time loss of in-person support calls. The background of Progent's network engineers makes it possible to resolve the majority of IT issues rapidly. For complex problems, Progent's breadth of expertise allows the support team to escalate troubleshooting tasks to world-class specialists. Progent offers a streamlined, web-based signup procedure for first-time clients to accommodate urgent network problems and Progent bills per minute with zero startup fees or time minimums, so you are invoiced only for the support you get. Experts you can access remotely include Cisco-certified CCIEs, Microsoft-Certified MCSEs, and CISA-certified security engineers. Learn additional information concerning Progent's online computer support expertise.
- On-site Support
Progent offers on-site technical assistance for registered customers in major metropolitan areas in the U.S. Progent's onsite support technicians can operate in conjunction with Progent's online service experts to give small businesses the best of both worlds: in-person support technicians when you require them plus the on-line help of Progent's worldwide staff of network engineers, security professionals, and business application programmers. The response time for on-site service calls is typically less than one business day. Progent requires no start-up or retainer fee for registering as a Progent client for onsite service. Learn more about why to sign up for Progent's in-person network service.
- Help Desk
Progent's Standard Help Desk Services provide small businesses a complete service desk solution that manages all facets of online desktop support from initial requests through trouble ticket generation, remote desktop control, status tracking, problem solving, and management reports. Progent offers call desk services at a significant discount off Progent's regular desktop support rates, and Progent offers the option of rapid on-demand escalation to subject matter experts to resolve complex issues. To learn more, see Online Help Desk Services for Small Businesses.
- Consulting Expertise
Progent provides small companies budget-friendly access to world-class IT professionals who can provide help with vital products and technologies including
- Windows Server 2019 migration services, Microsoft Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Microsoft Windows Server expertise, Cisco network design, company-wide network protection consulting, high availability it system design, virtualization strategies, plus configuration, customization and support for business programs including accounting, operations, business analytics, CRM, and office productivity software. Progent can provide assistance with short-term projects such as site relocations and major software upgrades, longer term initiatives like management reporting software programming and support, relational database application development and DBA support, and web design, continuing services such as Microsoft System Center 2012 Operations Manager (SCOM 2012) support and SCOM 2016 consulting services for IT infrastructure monitoring and system administration, or emergency response like disaster recovery and malware cleanup.
- Application Server Hosting
Progent offers hosting for vital business applications such as Exchange Server and Microsoft SQL Server to provide small businesses with greater degrees of availability, protection, and recoverability than is feasible with the type of in-house data center that is practical for the majority of small and midsize companies. Since Progent uses the same data centers that host the gear of many of the planet's biggest IT organizations, Progent can eliminate the cost of building and managing the infrastructure needed for enterprise-class environmental control, electrical backup, and uninterruptible Internet access. For managed applications, Progent can also make sure that patches and revisions stay updated, security and performance is continually tracked, and systems are consistently backed up and available for full and prompt recovery. Learn more about Progent's hosting services for Microsoft Exchange Server and other mission-critical applications.
- Private Cloud Hosting
Progent's Private Cloud hosting service provides complete hosting services for all of a small or midsize organization's production servers in a setting that not only provides the top degree of fault-tolerance and scalability but that is in addition simple for clients to transfer to another support provider or to bring in-house when your situation calls for it. Progent's Private Cloud hosting service is built around tested virtualization techniques that permit businesses with multi-vendor networks to save dramatically on the costs of hardware, system support, and network management while achieving enterprise-class dependability and an unparalleled degree of vendor alternatives. Unlike conventional SaaS hosting models, Progent's Private Cloud Hosting covers all server-centric software in one centrally administered solution, can support the mixed- OS and non- standardized environments common with small businesses, and keeps ownership of the software licenses in the customer's hands so that moving to a new virtual host is fast, reliable, and inexpensive. This avoids ending up a captive to a specific hosting provider while still offering all the cost savings related to ASP and SaaS hosting services.
- Hybrid Cloud Migration Services
Progent can provide expert remote consulting support to help businesses of all sizes connect their IT infrastructure with leading public cloud platforms such as Microsoft Azure and Amazon AWS. Progent can help your it team to plan and administer hybrid ecosystems that can include Windows and Linux operating systems and apps in either cloud-only solutions or in hybrid topologies that utilize on-premises IT assets along with public cloud services. To help you to incorporate public cloud services with networks, Progent offers a variety of public cloud migration services such as Office 365 Exchange Online integration with on-premises installations of Exchange, Microsoft Azure design and deployment consulting, Amazon AWS cloud integration, Amazon Web Marketing Service (WMS) development and troubleshooting, and Google Cloud planning and integration expertise. Progent has over 20 years of experience providing advanced consulting services remotely, and Progent can make sure you successfully carry out your cloud migration projects on schedule and affordably.
Progent's affordable ProSight suite of network management outsourcing services is intended to provide small and mid-size businesses with enterprise-class support and state-of-the-art technology for all facets of information assurance and compliance. Managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Next Generation Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection solution that utilizes next generation behavior machine learning tools to guard endpoints and physical and virtual servers against modern malware assaults such as ransomware and file-less exploits, which routinely get by traditional signature-based anti-virus products. ProSight Active Security Monitoring protects local and cloud resources and offers a single platform to manage the entire threat progression including blocking, detection, mitigation, remediation, and forensics. Key features include one-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against newly discovered threats. Learn more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Unified Physical and Virtual Endpoint Security
Progent's ProSight Enhanced Security Protection managed services offer ultra-affordable multi-layer protection for physical servers and VMs, workstations, smartphones, and Exchange Server. ProSight ESP uses adaptive security and advanced machine learning for continuously monitoring and responding to security assaults from all attack vectors. ProSight ESP delivers two-way firewall protection, penetration alerts, endpoint management, and web filtering via leading-edge technologies packaged within a single agent managed from a unified console. Progent's security and virtualization consultants can assist you to plan and configure a ProSight ESP deployment that meets your company's specific needs and that helps you achieve and demonstrate compliance with government and industry data security standards. Progent will help you define and implement policies that ProSight ESP will manage, and Progent will monitor your network and react to alarms that require immediate attention. Progent's consultants can also assist your company to set up and verify a backup and disaster recovery solution such as ProSight Data Protection Services (DPS) so you can recover quickly from a destructive cyber attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified endpoint security and Exchange email filtering.
- ProSight Data Protection Services: Managed Cloud Backup and Recovery
ProSight Data Protection Services from Progent offer small and medium-sized organizations a low cost and fully managed service for secure backup/disaster recovery (BDR). For a low monthly cost, ProSight Data Protection Services automates your backup processes and enables rapid recovery of critical files, applications and virtual machines that have become unavailable or corrupted as a result of component failures, software bugs, disasters, human error, or malware attacks like ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware images/. Important data can be backed up on the cloud, to an on-promises storage device, or mirrored to both. Progent's cloud backup consultants can deliver advanced expertise to configure ProSight Data Protection Services to be compliant with regulatory requirements like HIPPA, FIRPA, PCI and Safe Harbor and, when necessary, can assist you to recover your business-critical information. Learn more about ProSight Data Protection Services Managed Cloud Backup.
- ProSight WAN Watch: Infrastructure Management
Progentís ProSight WAN Watch is an infrastructure management service that makes it simple and affordable for small and mid-sized businesses to diagram, track, optimize and debug their connectivity appliances such as switches, firewalls, and wireless controllers as well as servers, endpoints and other devices. Incorporating state-of-the-art RMM technology, ProSight WAN Watch makes sure that infrastructure topology diagrams are always current, copies and displays the configuration information of almost all devices connected to your network, tracks performance, and generates alerts when issues are detected. By automating complex management and troubleshooting processes, WAN Watch can cut hours off common chores such as making network diagrams, expanding your network, locating devices that need important software patches, or isolating performance problems. Find out more about ProSight WAN Watch network infrastructure monitoring and management consulting.
- ProSight Email Guard: Spam Filtering, Data Leakage Protection and Email Encryption
ProSight Email Guard is Progent's email security solution that incorporates the services and infrastructure of leading data security companies to deliver centralized management and comprehensive protection for all your email traffic. The hybrid structure of Progent's Email Guard combines a Cloud Protection Layer with a local gateway appliance to provide advanced defense against spam, viruses, Denial of Service Attacks, DHAs, and other email-based threats. ProSight Email Guard's cloud filter acts as a first line of defense and keeps the vast majority of unwanted email from making it to your network firewall. This decreases your exposure to inbound threats and conserves system bandwidth and storage space. ProSight Email Guard's on-premises gateway device provides a deeper layer of analysis for incoming email. For outbound email, the onsite gateway provides anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The local gateway can also assist Microsoft Exchange Server to monitor and safeguard internal email that originates and ends inside your corporate firewall. Find out more about Progent's Email Guard spam filtering, virus blocking, content filtering and data loss protection.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring managed service that uses advanced remote monitoring and management (RMM) techniques to help keep your IT system running efficiently by tracking the state of critical assets that power your business network. When ProSight LAN Watch detects a problem, an alarm is sent automatically to your designated IT personnel and your assigned Progent engineering consultant so that any looming issues can be addressed before they have a chance to disrupt your network Learn more details about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small organization can have its critical servers and apps hosted in a protected Tier III data center on a high-performance virtual host configured and managed by Progent's network support experts. With the ProSight Virtual Hosting service model, the client owns the data, the operating system platforms, and the applications. Because the system is virtualized, it can be moved immediately to a different hosting environment without a lengthy and difficult configuration process. With ProSight Virtual Hosting, you are not tied a single hosting service. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, maintain, retrieve and safeguard data about your network infrastructure, procedures, business apps, and services. You can quickly locate passwords or serial numbers and be alerted automatically about impending expirations of SSLs or warranties. By cleaning up and organizing your IT documentation, you can eliminate up to 50% of time wasted looking for critical information about your network. ProSight IT Asset Management includes a common location for holding and sharing all documents required for managing your business network like standard operating procedures and How-To's. ProSight IT Asset Management also supports advanced automation for gathering and associating IT information. Whether youíre making improvements, doing maintenance, or responding to a crisis, ProSight IT Asset Management delivers the information you require as soon as you need it. Learn more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and affordable alternative for small and medium-size organizations to obtain an objective evaluation of the overall health of their IT system. Based on some of the leading remote monitoring and management tools available, and supervised by Progent's certified team of IT professionals, ProSight Network Audits help you see how closely the configuration of your essential network devices adhere to best practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and deliver immediate ROI such as a cleaner Active Directory system. Both also come with one year of state-of-the-art remote network monitoring and management. Benefits can include simpler network management, improved compliance with data security regulations, higher utilization of network resources, faster troubleshooting, more reliable backup and restore, and less downtime. Read more information about Progent's ProSight Network Audits IT infrastructure review.
The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is an affordable service built around a brief discussion with a Progent backup/recovery expert. The interview is intended to help assess your company's ability to block or recover rapidly after an assault by a ransomware strain like Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you directly to collect information about your current AV defense and backup/recovery platform, and Progent will then produce a written Basic Security and Best Practices Report document describing how you can follow best practices to deploy a cost-effective security and backup system that meets your company's needs. For additional information, refer to Progent's ProSight Ransomware Preparedness Report.
Why Progent Is the Smart Alternative for Paterson, New Jersey Businesses
Progent's staff size, breadth of technical expertise, and familiarity with corporate IT consulting enable small and midsize companies to sidestep the problems associated with over dependence on small support firms or freelance consultants.
Teaming with Progent enables your business to:
- Prevent Over Reliance on Individual Support Consultants
For IT services, smaller companies often depend heavily on freelance consultants. Though freelance service engineers carry lower expenses than larger support organizations and can afford to charge apparently smaller rates, freelancers are often stretched to far to respond rapidly to urgent problems. If a freelance consultant is occupied with another customer, sick, on vacation, or in training, the lack of replacement staff may require your business to go without assistance during an emergency. As your small business expands, system unavailability or difficulties with line-of-business programs get more costly. The dollars you believed you were conserving on an independent consultant can be eaten up quickly because of lower productivity. In addition, when freelance consultants encounter new technologies, the unavailability of a large engineering group to count on for advice forces them to learn on the job while your business winds up footing the costs for their continuing training.
- Gain Access to Expertise in Advanced Network Solutions
Many small service organizations or independent engineers focused on small company network support may excel at providing routine fixes but lack the seasoning to deal efficiently with complex IT environments that have a variety of operating systems, multiple locations, VoIP systems, remote clients, integrated accounting and operational applications, data-driven web sites, and custom line-of-business software. Progent's background with worldwide companies and Progent's extensive staff of specialists can be valuable to your company because big-company networks are inherently complicated, integration problems require thorough understanding of in many technical disciplines, and reaching a high level of stability, availability, and protection requires industry-proven processes.
- Build a Firm Basis for Growth
Small companies often begin with an IT system implemented on a tight budget. Lacking a solid basis, a series of band-aid fixes commonly get thrown on top of a marginal structure. As a business grows, reliability and expandability problems can obstruct the success of the organization. These environments require proper assessment, smart strategic analysis, and in-depth expertise to upgrade to an IT environment that can act as the reliable foundation to meet current business requirements and support downstream expansion.
- Team with Solution Finders, Not Resellers
Smaller companies need guidance and insight to work through an increasingly complex maze of technology alternatives available for accelerating growth and improving productivity. They do not need a network consultant or support firm that attempts to promote a product. Progent eliminates conflicted motives by not reselling any products. Progent sells services exclusively. This permits Progent to match consulting support services with the genuine needs of customers. Combining IT consulting and product selling can result in a situation where the proposed solution is based on a preselected technology instead of being driven by the true needs of a client.
If your Paterson, New Jersey company wants to get in touch with Progent to find out about IT outsourcing, consulting, or technical support services, call 800-993-9400 or see Contact Progent.
Fast Remote Technical Help
For immediate remote technical support, you can contact Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).