Paterson, NJ Online Support from World-class Computer Network Service Consultants
Progent's computer network tech support services can deliver your Paterson, NJ business affordable and dependable support from world-class IT experts. By delivering network consulting service when you require it, offering specialized expertise for line-of-business technologies, offering value-added support such as 24x7 server monitoring, and billing only for support you receive, Progent gives your Paterson, New Jersey company an economical alternative for maximizing the productivity and profitability of small-scale business networks. Whether you have an on-premises datacenter, connect to cloud resources, or manage a hybrid cloud/on-premises network, Progent is the intelligent choice for businesses and local governments to create and maintain a reliable and safe IT network and to benefit from fast availability of the skilled help usually restricted to corporations who can maintain a large in-house IT group.
For medium-size and enterprise companies, Progent can provide co-sourcing and project management support to add to the technical skills of your in-house IT service staff. This can cut costs and help meet schedules for big IT initiatives like software design and development, business continuity planning and testing, network security audits, office consolidations, or technology migrations.
Progent can in addition offer access to certified experts to assist your company to plan and execute your cloud strategy.
Core Products and Technologies Serviced by Progent for Business Networks in Paterson, New Jersey
Progent's nationwide group of industry certified consultants offers assistance for virtually all aspects of network systems used by companies of any size. Areas supported by Progent in Paterson include:
Service Delivery Alternatives for Paterson, New Jersey Companies
Progent offers a variety of options for providing small companies and local governments with cost-effective IT services for technical support, consulting, hosting, and network administration. Progent's model for delivering computer support services is built on the Help Desk Call Center operational structure familiar to big IT support organizations. Progent's Helpdesk Support Mechanism promotes rapid support, comprehensive activity documentation, reliable follow-through, and tight cost monitoring for a range of IT service delivery alternatives that include remote repairs, in-person support, top-level consulting, as well as server hosting.
Progent's Fixed-price Managed Services for Remote Network Monitoring and Management
- Online Service
Progentís Technical Response Center provides emergency and routine online support for Microsoft Windows, Linux, Apple Mac, and Cisco-powered environments in the United States and worldwide. Progent's certified support experts can help clients to troubleshoot and fix network issues without the cost or time loss of in-person support calls. The background of Progent's network consultants makes it possible to resolve most network problems quickly. For the most complex issues, Progent's depth of expertise allows the support team to escalate support calls to advanced subject matter experts. Progent provides a convenient, web-accessible signup procedure for first-time clients to address urgent situations and Progent charges per minute with no sign-up charges or time minimums, so you pay only for the assistance you receive. Experts you can access online include Cisco-certified CCIEs, Microsoft-Premier MCSEs, and GIAC-certified security professionals. Find out additional details about Progent's online computer troubleshooting services.
- Onsite Service
Progent offers onsite technical support for registered customers in larger cities in the U.S. Progent's onsite service technicians can operate in tandem with Progent's online service experts to give small and midsize companies the optimal solution: on-premises service professionals when you need them plus the remote expertise of Progent's seasoned team of network engineers, security specialists, and business software developers. The response time for in-person support calls is usually less than one business day. There is no start-up or retainer charge for registering as a Progent client for onsite service. Learn more concerning how to register for Progent's in-person network support services.
- Help Desk
Progent's Standard Help Desk Services offer smaller organizations an end-to-end solution that handles all aspects of remote desktop support from service requests through ticketing, screen sharing, progress tracking, problem resolution, and reporting. Progent offers service desk support at a substantial discount from Progent's regular desktop service rates, and Progent offers the additional option of rapid as-needed escalation to Level 2 and Level 3 experts to resolve the most issues. For details, refer to Help Desk Services for Small Businesses.
- IT Consulting Services
Progent offers small businesses budget-friendly access to world-class consultants who can provide assistance with vital products and technologies such as
- Windows Server 2019 migration services, Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Microsoft Windows Server and application expertise, Cisco network infrastructure, network security engineering, non-stop it system design, virtual server strategies, plus configuration, customization and training for small business programs such as financials, operations, reporting, CRM, and office productivity packages. Progent can help with one-time projects such as office moves and major software migrations, longer term projects such as management reporting software development and customization, database application development and administration support, and web development, continuing services including Microsoft System Center 2012 Operations Manager support and Operations Manager 2016 consulting for network health monitoring and network administration, or urgent services like data restoration and malware cleanup.
- Application Server Hosting
Progent can host critical applications like Exchange Server and Microsoft SQL to provide small and midsize companies with greater degrees of availability, security, and performance than is feasible using the type of internal data center that is realistically affordable for the majority of small companies. Since Progent uses the same data centers that support the gear of some of the world's largest IT companies, Progent can save you the investment in creating and managing the infrastructure needed for enterprise-class cooling, electrical failover, and uninterruptible Internet connectivity. For hosted application servers, Progent can also make sure that patches and service packs remain current, security and efficiency is continually monitored, and systems and data files are regularly archived and available for complete and prompt restoration. Learn more concerning Progent's hosting services for Exchange and other critical applications.
- Private Cloud Hosting Services
Progent's Private Cloud hosting offers full hosting services for all of a small company's production servers in an environment that not only provides the highest level of fault-tolerance and extensibility but that is in addition simple for customers to migrate to a different support firm or to move internally whenever your situation warrants it. Progent's Private Cloud hosting service is based on mature virtualization techniques that allow small businesses with mixed networks to save significantly on the expense of capital equipment, infrastructure maintenance, and network management while achieving world-class availability and an unprecedented level of vendor options. Unlike conventional Software as a Service (SaaS) hosting offerings, Progent's Private Cloud Hosting covers all server-based applications in one centrally administered service, can support the multi- OS and non- standardized environments typical of smaller companies, and retains ownership of the software in the customer's hands so that migrating to a new virtualized host is fast, safe, and affordable. This avoids ending up a prisoner of a single hosting service while still offering all the cost savings associated with SaaS hosting services.
- Hybrid Cloud Migration Services
Progent can provide expert remote consulting to help companies of any size integrate their information networks with popular public cloud platforms such as Microsoft Azure and Amazon Web Services (AWS). Progent can help you to design and administer cost-effective ecosystems that support Windows and Linux operating systems and applications in either cloud-only systems or in hybrid architectures that utilize local IT assets as well as public cloud services. To help you to incorporate public cloud services with networks, Progent can provide a range of cloud migration services such as Office 365 Exchange Online integration with on-premises Exchange, Azure planning and deployment services, Amazon AWS cloud integration, Amazon Web Marketing Service programming and debugging, and Google Cloud Platform planning and integration expertise. Progent has more than 20 years of experience providing high-level consulting services online, and Progent can make sure you successfully carry out your cloud migration initiatives quickly and affordably.
Progent's affordable ProSight family of network monitoring and management services is intended to provide small and mid-size organizations with enterprise-class support and cutting-edge technology for all facets of information assurance. ProSight managed services available from Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Next Generation Endpoint Protection and Ransomware Recovery
Progent's ProSight Active Security Monitoring is an endpoint protection solution that incorporates cutting edge behavior-based analysis tools to defend endpoints and physical and virtual servers against modern malware attacks such as ransomware and file-less exploits, which routinely get by traditional signature-matching AV products. ProSight Active Security Monitoring protects local and cloud resources and offers a single platform to automate the entire threat progression including protection, infiltration detection, mitigation, cleanup, and post-attack forensics. Key capabilities include single-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against newly discovered attacks. Find out more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Unified Endpoint Security
Progent's ProSight Enhanced Security Protection (ESP) services deliver ultra-affordable multi-layer protection for physical and virtual servers, workstations, mobile devices, and Exchange email. ProSight ESP utilizes contextual security and modern behavior analysis for round-the-clock monitoring and reacting to cyber threats from all vectors. ProSight ESP provides firewall protection, penetration alarms, endpoint management, and web filtering through leading-edge technologies incorporated within a single agent accessible from a single control. Progent's security and virtualization experts can help your business to plan and configure a ProSight ESP environment that addresses your organization's unique needs and that allows you achieve and demonstrate compliance with government and industry information protection standards. Progent will help you define and implement policies that ProSight ESP will manage, and Progent will monitor your network and react to alerts that call for urgent attention. Progent can also help your company to set up and test a backup and disaster recovery system such as ProSight Data Protection Services so you can recover quickly from a destructive cyber attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Microsoft Exchange email filtering.
- ProSight Data Protection Services: Managed Backup
ProSight Data Protection Services from Progent provide small and medium-sized businesses a low cost end-to-end solution for reliable backup/disaster recovery (BDR). Available at a fixed monthly price, ProSight DPS automates and monitors your backup processes and allows rapid recovery of vital files, applications and virtual machines that have become lost or corrupted as a result of component failures, software glitches, disasters, human mistakes, or malware attacks such as ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware images/. Important data can be backed up on the cloud, to an on-promises device, or to both. Progent's BDR consultants can deliver advanced support to configure ProSight DPS to be compliant with regulatory standards such as HIPPA, FIRPA, and PCI and, when necessary, can assist you to restore your business-critical information. Learn more about ProSight Data Protection Services Managed Backup and Recovery.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is an infrastructure management service that makes it easy and inexpensive for small and mid-sized organizations to map out, track, optimize and troubleshoot their networking hardware such as routers, firewalls, and wireless controllers plus servers, printers, endpoints and other devices. Incorporating state-of-the-art Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that infrastructure topology maps are kept current, captures and displays the configuration information of almost all devices on your network, monitors performance, and sends notices when problems are discovered. By automating complex network management activities, ProSight WAN Watch can cut hours off common tasks such as making network diagrams, reconfiguring your network, finding devices that need critical updates, or resolving performance bottlenecks. Find out more details about ProSight WAN Watch infrastructure monitoring and management services.
- ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
ProSight Email Guard is Progent's email security platform that incorporates the technology of top information security vendors to deliver centralized management and world-class security for all your email traffic. The powerful structure of Email Guard managed service integrates a Cloud Protection Layer with a local gateway appliance to provide complete protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. ProSight Email Guard's Cloud Protection Layer acts as a first line of defense and keeps most threats from reaching your security perimeter. This decreases your exposure to inbound attacks and conserves system bandwidth and storage space. ProSight Email Guard's on-premises security gateway appliance adds a deeper layer of inspection for incoming email. For outbound email, the local security gateway provides AV and anti-spam protection, DLP, and encryption. The on-premises gateway can also assist Exchange Server to track and protect internal email traffic that stays inside your security perimeter. Learn more about Progent's Email Guard spam filtering, virus defense, content filtering and data loss prevention.
- ProSight LAN Watch: Server and Desktop Remote Monitoring and Management
ProSight LAN Watch is Progentís server and desktop remote monitoring service that incorporates advanced remote monitoring and management technology to keep your network operating at peak levels by checking the state of critical assets that drive your information system. When ProSight LAN Watch uncovers a problem, an alert is transmitted automatically to your designated IT management personnel and your Progent engineering consultant so that any looming issues can be resolved before they have a chance to disrupt productivity Find out more about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small organization can have its key servers and applications hosted in a protected Tier III data center on a fast virtual host set up and managed by Progent's IT support professionals. Under Progent's ProSight Virtual Hosting model, the customer owns the data, the operating system platforms, and the applications. Because the environment is virtualized, it can be ported immediately to an alternate hardware environment without a time-consuming and difficult configuration procedure. With ProSight Virtual Hosting, your business is not locked into a single hosting provider. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, maintain, find and protect data related to your network infrastructure, procedures, business apps, and services. You can quickly locate passwords or serial numbers and be warned about upcoming expirations of SSL certificates or domains. By cleaning up and organizing your network documentation, you can eliminate up to 50% of time wasted trying to find critical information about your IT network. ProSight IT Asset Management includes a common repository for storing and collaborating on all documents related to managing your network infrastructure such as standard operating procedures and How-To's. ProSight IT Asset Management also supports advanced automation for gathering and relating IT data. Whether youíre planning enhancements, performing maintenance, or responding to a crisis, ProSight IT Asset Management gets you the information you need the instant you need it. Learn more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and affordable way for small and mid-size organizations to obtain an unbiased evaluation of the health of their network. Powered by some of the leading remote monitoring and management tools in the industry, and overseen by Progent's certified group of IT professionals, ProSight Network Audits help you see how well the deployment of your core infrastructure assets conform to leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide immediate ROI such as a cleaner Active Directory system. Both also include one year of advanced remote network monitoring and management. Benefits can include easier management, improved compliance with government and industry security requirements, more efficient utilization of network resources, quicker problem resolution, more dependable backup and recovery, and higher availability. See more information about Progent's ProSight Network Audits IT infrastructure review.
The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is an affordable service built around a brief phone interview with a Progent information assurance expert. The fact-finding interview is designed to help evaluate your organization's ability either to block or recover quickly following an assault by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you directly to collect information concerning your existing antivirus tools and backup/recovery platform, and Progent will then deliver a custom Basic Security and Best Practices Report detailing how you can apply industry best practices to create a cost-effective AV and backup/recovery system that aligns with your company's requirements. For additional information, visit Progent's ProSight Ransomware Preparedness Report Service.
Unique Advantages of Working with Progent
As a Microsoft-certified Partner and a Microsoft Small Business Specialist, Progent is a recognized leader in supporting the fundamental system software and office productivity programs used by most small and mid-size businesses. As a Cisco-authorized partner, Progent also can provide help for an ever more complex collection of infrastructure technologies including PIX and ASA firewalls, switches, routers, VoIP solutions, and wireless connectivity. Furthermore, Progent's
CISSP-Premier security experts,
CISM-certified security professionals, CISA-authorized security audit consultants and GIAC-certified information assurance professionals offer a company-wide perspective on network protection and can help with complex security programs such as SIEM solutions to help companies meet business guidelines and government regulations for network data security and incident reporting.
The breadth and size of Progent's consulting staff bring a powerful array of advantages to clients wishing to increase the productivity of their information network within an affordable budget. These benefits include:
- Best Service Methodology
Progentís team of Microsoft and Cisco Certified experts average longer than ten years of real-world industry background, at the front lines of IT service, performing a wide range of IT projects for a large mix of clients. Each Progent consultant shares a proven set of personal best practices which are incorporated into shared best practices standards that Progent instills in its consulting staff. This guarantees that you get not only world-class technical skills, but also a consultant with proven approaches for solving actual IT problems efficiently.
Read additional information concerning Progent's best practices for network consulting.
- Efficient Pricing Structure
Progent's pricing model is to charge for phone support and on-site help by the minute. As a result, you owe just for delivered services. Progent does not impose a higher rate for after-hours or urgent support, and Progent does not bill for travel except for emergency calls where on-site time is less than 4 hours. Also, Progent applies no service activation charge and requires no monthly commitment for services delivered during normal working hours. Many service firms impose substantial minimum fees or charge in increments of a quarter hour or more. Progent's small billing granularity avoids king-size invoices for quick fixes. An additional benefit of granular invoicing is that customers are not inclined to allow incipient problems to fester until they grow into big ones.
Find out more about Progent's value pricing for IT outsourcing.
- Full Documentation of IT Services
Progent has developed a sophisticated support reporting system that records and organizes detailed documentation for all delivered services. Unlike some freelance consultants or small service firms who offer scant documentation or details of services performed, every service delivered by Progent is tracked by full documentation. Each Progent staff member has use of the service documentation sent by each consultant to each customer. The practice of detailing and organizing service activity results in more effective support and avoids a variety of typical misfortunes such as when a service customer is effectively held hostage to a consultant who refuses to release vital service information.
Find out more about Progent's documentation of IT outsourcing services.
- Knowledge Transfer
Progent practices knowledge transfer from Progent's support experts to clients. By teaching clients to deal with problems that are within their scope, Progent is able to focus on offering hard-to-find skills where Progent has little competition. Small businesses who utilize freelance consultants or who employ internal IT personnel gain when Progent passes on information about new technology and tested processes to make their IT environments more reliable, protected, and productive.
Learn more details about Progent's knowledge transfer services.
Get in Touch with Progent
In case your Paterson, New Jersey company wants to get in touch with Progent to ask about IT outsourcing, consulting, or tech support, phone 800-993-9400 or go to Contact Progent.
Immediate Remote Network Support
For immediate online technical support, you can contact Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).