Fast, Low-cost Remote Network Help for Paterson, New Jersey Small Companies
For more than twenty years, Progent has specialized in providing enterprise-quality computer support services to customers who have small-business budgets. Progent has built a unique service system that includes a streamlined, tightly connected virtual office network, sophisticated online troubleshooting tools, a substantial pool of engineers certified in a wide array of IT practice areas, a Help Desk operational structure that maximizes responsiveness and guarantees follow-through, a global group of remote support experts, in-person service dispatching for the majority of most zip codes in the U.S., and a corporate ethos focused on resolving network issues in the least time and at the lowest cost to customers.
For larger companies, Progent can provide co-sourcing and project management services to add to the technical skills of your internal IT service personnel. Co-sourcing can save money and minimize technical risks for big IT initiatives such as application development, disaster recovery planning and testing, security audits, office consolidations, or technology migrations.
Progent can also provide access to certified experts to help your company to design and implement a sensible cloud computing strategy.
Main Practice Areas Serviced by Progent for Paterson, New Jersey Businesses
A Microsoft-certified Partner IT service company that maintains a world-class group of Cisco Certified CCIE networking experts and Apple certified engineers, Progent offers emergency assistance and low-cost online consulting to Paterson, NJ businesses for a broad range of information technologies such as:
Service Delivery Options for Paterson, New Jersey Companies
Progent has a variety of options for providing small businesses with cost-effective IT services for technical support, system architecture, and network administration. Progent's paradigm for providing IT support is based on the Call Center operational structure common to big IT organizations. Progent's Contact Center Support Model ensures rapid response, thorough activity documentation, reliable follow-up, and tight cost control for a range of network support delivery alternatives that include online troubleshooting, onsite support, and top-tier consulting.
Progent's Fixed-price Managed Services for Remote Network Monitoring and Management
- Online Support
Progentís Technical Response Center provides emergency and scheduled online support for Microsoft Windows, Linux, Apple, and Cisco-powered systems in the United States and worldwide. Progent's certified service professionals can assist customers to troubleshoot and repair network issues without the cost or time loss of travel for onsite support calls. The background of Progent's IT engineers makes it possible to resolve most network issues quickly. For complex problems, Progent's depth of expertise makes it possible to escalate trouble tickets to world-class specialists. Progent provides a convenient, web-accessible registration procedure for new clients to address urgent situations and Progent charges by the minute with no sign-up fees or minimums, so you are invoiced only for the help you get. Experts available online include Cisco-premier CCIE network engineers, Microsoft-Certified MCSE consultants, and CISSP-certified security engineers. Learn additional details concerning Progent's online network support services.
- Onsite Support
Progent offers onsite computer assistance for registered clients in larger cities in the U.S. Progent's on-site support personnel can work in conjunction with Progent's online support experts to give small companies the ideal combination: on-premises support technicians when you require them as well as the on-line help of Progent's worldwide staff of network consultants, security professionals, and business software programmers. The response time for on-site service calls is usually under one business day. Progent requires no sign-up or retainer fee for becoming a Progent customer for onsite support. Learn more about why to sign up for Progent's in-person network support services.
- Phone Support
Progent's Standard Help Desk Services offer smaller businesses an end-to-end solution that handles all facets of online Level 1 desktop support from initial requests through trouble ticket generation, screen sharing, progress tracking, problem solving, and reporting. Progent provides service desk support at a substantial discount off Progent's regular desktop service rates, and Progent can provide the option of fast on-demand escalation to Level 2 and Level 3 experts to handle the most problems. For details, see Help Desk Services for Small Businesses.
- Consulting Services
Progent provides small companies budget-friendly availability of enterprise-class IT professionals who can deliver help with critical products and technologies including
- Microsoft Windows Server 2019 migration consulting, Microsoft Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Microsoft Windows Server and application support, Cisco network infrastructure, network protection consulting, non-stop it system engineering, virtualization solutions, plus configuration, customization and support for business applications including financials, ERP and MRP, reporting, CRM, and productivity software. Progent can provide assistance with one-shot projects such as office moves and major system upgrades, extended projects like management information application programming and customization, relational database software programming and administration support, and web development, on-going support such as Microsoft System Center 2012 Operations Manager support and SCOM 2016 consulting for network monitoring and network administration, or emergency response such as disaster recovery and virus removal.
- Private Cloud Hosting Services
Progent's Private Cloud hosting offers full hosting services for the entirety of a small organization's servers in a setting that not only provides the top level of dependability and scalability but that is also simple for clients to migrate to another support firm or to move in-house when your business situation warrants it. Progent's Private Cloud hosting service is built around tested virtualization techniques that permit companies with mixed networks to benefit dramatically on the costs of hardware, system maintenance, and IT management while achieving enterprise-class availability and an unparalleled level of vendor flexibility. In contrast to conventional Software as a Service (SaaS) hosting models, Progent's Private Cloud Hosting Service encompasses all server-centric software in one centrally managed solution, can support the multi- platform and loosely standardized networks typical of small businesses, and keeps ownership of the licenses in the client's possession so that moving to a different virtual host is fast, reliable, and affordable. This avoids ending up a captive to a specific hosting provider while still offering all the cost savings associated with SaaS hosting services.
- Hybrid Cloud Planning and Integration Consulting
Progent offers expert online consulting to help businesses of any size connect their information networks with popular public cloud platforms including Microsoft Azure and Amazon AWS. Progent can assist you to design and administer hybrid environments that can include Windows and Linux systems and applications in either cloud-centric solutions or in hybrid topologies that combine local IT assets as well as cloud services. To assist you to integrate cloud services with physical datacenters, Progent can provide a range of cloud migration support services such as Office 365 Exchange Online integration with on-premises installations of Exchange, Azure planning and deployment services, Amazon AWS cloud integration, Amazon Web Marketing Service (WMS) programming and troubleshooting, and Google Cloud planning and integration consulting. Progent has more than 20 years of experience providing high-level consulting expertise remotely, and Progent can help you complete your cloud integration projects quickly and affordably.
Progent's low-cost ProSight portfolio of outsourced network management services is designed to provide small and mid-size businesses with enterprise-class support and cutting-edge technology for all aspects of information assurance. Managed services available from Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint protection service that utilizes cutting edge behavior-based machine learning tools to guard endpoints as well as servers and VMs against modern malware assaults such as ransomware and email phishing, which routinely evade legacy signature-based anti-virus products. ProSight ASM safeguards local and cloud resources and offers a unified platform to automate the complete malware attack progression including blocking, detection, containment, cleanup, and post-attack forensics. Key capabilities include one-click rollback with Windows VSS and automatic system-wide immunization against new threats. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Unified Endpoint Security
ProSight Enhanced Security Protection (ESP) services offer economical multi-layer protection for physical servers and virtual machines, workstations, smartphones, and Exchange email. ProSight ESP utilizes adaptive security and advanced heuristics for round-the-clock monitoring and responding to security assaults from all vectors. ProSight ESP provides firewall protection, intrusion alerts, device control, and web filtering via leading-edge tools packaged within a single agent accessible from a unified console. Progent's security and virtualization experts can help you to plan and implement a ProSight ESP deployment that meets your organization's specific needs and that helps you achieve and demonstrate compliance with government and industry data protection regulations. Progent will assist you define and implement policies that ProSight ESP will manage, and Progent will monitor your network and react to alarms that call for urgent attention. Progent's consultants can also help you to set up and test a backup and disaster recovery system like ProSight Data Protection Services so you can recover quickly from a destructive security attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Exchange filtering.
- ProSight DPS: Managed Cloud Backup
ProSight Data Protection Services offer small and mid-sized businesses a low cost and fully managed solution for reliable backup/disaster recovery. Available at a fixed monthly price, ProSight Data Protection Services automates your backup activities and enables fast recovery of critical data, applications and virtual machines that have become unavailable or corrupted as a result of component breakdowns, software glitches, disasters, human mistakes, or malicious attacks such as ransomware. ProSight DPS can help you protect, recover and restore files, folders, apps, system images, plus Hyper-V and VMware images/. Important data can be protected on the cloud, to an on-promises device, or mirrored to both. Progent's cloud backup specialists can deliver advanced support to configure ProSight Data Protection Services to be compliant with regulatory standards such as HIPAA, FINRA, and PCI and, whenever needed, can help you to recover your critical information. Read more about ProSight Data Protection Services Managed Cloud Backup.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and affordable for smaller businesses to map out, track, optimize and troubleshoot their connectivity hardware such as routers and switches, firewalls, and access points plus servers, printers, endpoints and other networked devices. Incorporating state-of-the-art RMM technology, WAN Watch makes sure that network maps are kept current, captures and manages the configuration of virtually all devices on your network, monitors performance, and sends alerts when potential issues are detected. By automating tedious network management processes, WAN Watch can knock hours off ordinary chores like network mapping, expanding your network, finding appliances that need critical updates, or resolving performance bottlenecks. Learn more about ProSight WAN Watch network infrastructure monitoring and management consulting.
- ProSight Email Guard: Spam Filtering, Data Leakage Protection and Content Filtering
ProSight Email Guard is Progent's email security platform that incorporates the services and infrastructure of top information security vendors to provide web-based control and comprehensive security for your email traffic. The hybrid architecture of Progent's Email Guard integrates cloud-based filtering with an on-premises security gateway appliance to offer advanced defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-borne threats. The Cloud Protection Layer serves as a preliminary barricade and keeps the vast majority of unwanted email from making it to your security perimeter. This decreases your exposure to inbound threats and saves network bandwidth and storage. ProSight Email Guard's on-premises gateway appliance adds a deeper layer of inspection for incoming email. For outgoing email, the onsite gateway offers anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The on-premises security gateway can also help Microsoft Exchange Server to track and safeguard internal email that stays inside your corporate firewall. Find out more about Progent's Email Guard spam filtering, virus blocking, content filtering and data leakage protection.
- ProSight LAN Watch: Server and Desktop Remote Monitoring and Management
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that uses advanced remote monitoring and management technology to keep your network running efficiently by checking the health of vital assets that power your information system. When ProSight LAN Watch detects a problem, an alarm is transmitted automatically to your specified IT staff and your Progent engineering consultant so all potential issues can be addressed before they have a chance to impact your network Learn more about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its key servers and applications hosted in a protected Tier III data center on a fast virtual host set up and managed by Progent's IT support professionals. Under Progent's ProSight Virtual Hosting model, the client retains ownership of the data, the operating system software, and the applications. Because the system is virtualized, it can be moved easily to a different hosting environment without requiring a time-consuming and difficult reinstallation procedure. With ProSight Virtual Hosting, you are not tied a single hosting provider. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, update, find and safeguard data about your network infrastructure, processes, business apps, and services. You can quickly find passwords or serial numbers and be warned automatically about upcoming expirations of SSLs ,domains or warranties. By updating and organizing your IT documentation, you can eliminate as much as half of time thrown away looking for critical information about your IT network. ProSight IT Asset Management features a centralized location for holding and collaborating on all documents required for managing your network infrastructure such as recommended procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for collecting and associating IT information. Whether youíre planning enhancements, doing maintenance, or responding to an emergency, ProSight IT Asset Management delivers the information you need the instant you need it. Learn more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and affordable way for small and medium-size businesses to get an unbiased evaluation of the health of their information system. Based on a selection of the top remote monitoring and management platforms available, and supervised by Progent's certified group of IT professionals, ProSight Network Audits help you see how closely the deployment of your core infrastructure devices conform to industry leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and provide immediate ROI like a cleaner Active Directory environment. Both versions also come with a year of state-of-the-art remote network monitoring and management. Advantages can include easier network management, improved compliance with data security standards, higher utilization of network resources, faster troubleshooting, more reliable backup and recovery, and less downtime. Learn more about ProSight Network Audits IT infrastructure review.
The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is a low-cost service based on a brief phone interview with a Progent information assurance expert. The fact-finding interview is intended to help assess your organization's preparedness to block or recover quickly following an assault by a ransomware strain like Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you directly to collect information about your existing security profile and backup/recovery platform, and Progent will then deliver a written Basic Security and Best Practices Report document describing how you can apply industry best practices to deploy a cost-effective AV and backup/recovery system that aligns with your company's needs. For more information, see The ProSight Ransomware Preparedness Report Service.
Special Benefits of Teaming with Progent
As a Microsoft-certified Partner and a Microsoft Small Business Specialist, Progent is an acknowledged expert at the fundamental network software and productivity applications important to the majority of small and mid-size businesses. As a Cisco-qualified partner, Progent also can provide help for an increasingly complex array of infrastructure technologies such as firewalls, switches, routers, voice-over-IP options, and wireless connectivity. In addition, Progent's
CISSP-Premier security experts,
CISM-authorized security engineers, CISA-qualified security audit specialists and GIAC-certified information assurance professionals can provide a business-wide perspective on system security and can assist with advanced security programs like Security information and Event Management (SIEM) solutions to help companies meet business guidelines and government regulations for IT data protection and incident reporting.
The breadth and depth of Progent's engineering team bring a unique set of advantages to organizations wishing to increase the productivity of their information system within a realistic budget. These advantages include:
- Best Practices
Progentís staff of Microsoft and Cisco Premier experts average longer than a decade of real-world industry experience, at the front lines of network support, executing a broad range of IT projects for an extensive mix of clients. Every Progent consultant shares a proven set of personal best practices which are combined into shared best practices standards that Progent teaches its support team. This ensures that you get not just world-class IT capability, but also a support engineer with proven approaches for resolving real-world IT problems quickly.
Read additional information about Progent's best practices for network consulting.
- Value Pricing Model
Progent's pricing policy is to charge for phone support and in-person help by the minute. As a result, you are invoiced exclusively for delivered support. Progent does not impose a higher rate for off-hours or priority service, and Progent does not bill for travel time except for urgent support where on-site work is less than 4 hours. In addition, Progent imposes no registration charge and requires no monthly commitment for support services provided during regular business hours. Many support organizations impose substantial minimum fees or charge in increments of fifteen minutes or longer. Progent's small billing granularity does away with big bills for quick solutions. An additional advantage of by-the-minute invoicing is that clients are less inclined to permit less critical issues to fester until they grow into major ones.
Learn more concerning Progent's value pricing for IT outsourcing.
- Complete Reporting of IT Services
Progent has developed a sophisticated support reporting system that records and formats detailed documentation for all billed services. Unlike many independent consultants or local service firms who offer minimal documentation or details of services performed, every service delivered by Progent is tracked by comprehensive documentation. Each Progent consultant has use of the support reports given by every consultant to each customer. The discipline of detailing and organizing service activity results in more efficient support and avoids a variety of typical misfortunes such as when a service client is effectively held hostage to a consultant who wonít let go of vital service information.
Find out more concerning Progent's documentation of IT outsourcing services.
- Knowledge Transfer
Progent practices information transfer from Progent's consultants to customers. By teaching clients to handle technical issues that are within their comfort zone, Progent can focus on providing high-value skills where Progent has little competition. Small businesses who work with freelance service providers or who maintain in-house support personnel benefit when Progent passes on information about new technology and tested methodologies to make their IT environments more reliable, protected, and efficient.
Read more about Progent's knowledge transfer services.
In case your Paterson, New Jersey business needs to get in touch with Progent for IT outsourcing, consulting, or technical support services, phone 800-993-9400 or visit Contact Progent.
Immediate Online Technical Assistance
For fast online assistance, you can contact Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).