Expert Online Troubleshooting for Paterson, New Jersey Computer Networks from Certified Consultants
Small businesses have traditionally been overlooked by major network service firms. Many small companies permit themselves to become overly dependent on individual consultants or small support organizations who don't have the bandwidth or extensive skill sets to respond promptly or effectively to technical crises. Still other small companies turn to giant service providers that employ technicians able to offer by-the-numbers fixes for common problems but who are missing the background and technical scope to deal with the variety of configurations and lack of standardization that characterizes small company information networks.
Progent's time-tested methodology for delivering low-cost and effective network service to small companies has made Progent among the top Microsoft-certified network consulting firms in the United States. Progent has delivered remote help to companies in every state in the country (See Progent's client testimonials).
For mid-size and large businesses, Progent can provide co-sourcing and project management support to supplement the subject matter expertise of your internal IT support staff. This can save money and minimize technical risks for major projects such as application programming, disaster recovery preparedness, network security audits, office consolidations, or software migrations.
Progent can also provide access to accredited experts to help your business to plan and implement your cloud strategy.
Primary IT Areas Serviced by Progent for Paterson, New Jersey Office Networks
As a Microsoft-certified Partner computer support company that maintains a large group of Cisco CCIE networking experts and Apple certified engineers, Progent provides urgent troubleshooting and low-cost remote consulting to Paterson, NJ companies for a wide range of computer technologies such as:
Service Delivery Options Available for Paterson, New Jersey Companies
Progent offers a variety of alternatives for providing small and midsize companies with affordable IT services for troubleshooting, system architecture, hosting services, and IT management outsourcing. Progent's model for providing computer support is built on the Help Desk structure familiar to big IT support groups. Progent's Help Desk Support Mechanism ensures rapid response, thorough activity records, dependable follow-up, and tight cost monitoring for a range of IT service delivery options that include remote repairs, on-premises help, top-level consulting, as well as server and application hosting.
Progent's Fixed-price Managed Services for Remote Network Monitoring and Management
- Remote Support
Progentís Technical Response Center provides urgent and routine remote assistance for Microsoft Windows, Linux, Apple Mac, and Cisco-based systems in the U.S. and worldwide. Progent's certified service experts can help clients to analyze and fix network issues without the cost or delay of in-person support visits. The experience of Progent's network engineers allows them to handle most IT problems rapidly. For the most complex problems, Progent's breadth of expertise allows the support team to escalate trouble tickets to advanced specialists. Progent provides a convenient, web-based registration procedure for first-time clients to address urgent network problems and Progent bills by the minute with no startup charges or time minimums, so you pay only for the support you receive. Experts available remotely include Cisco-certified CCIE network engineers, Microsoft-Certified MCSE consultants, and CISA-certified security professionals. Find out additional details about Progent's remote network troubleshooting expertise.
- On-site Service
Progent offers on-site computer assistance for registered clients in larger cities in the United States. Progent's on-site support personnel can operate in tandem with Progent's remote service experts to deliver small companies the optimal solution: onsite support technicians when you require them plus the remote expertise of Progent's worldwide staff of network engineers, security specialists, and business application developers. The wait time for in-person service visits is typically less than 24 hours. There is no sign-up or retainer charge for becoming a Progent client for onsite service. Find out more concerning why to sign up for Progent's onsite computer support.
- Phone Support
Progent's Standard Help Desk Services offer smaller organizations an end-to-end service desk solution that manages all facets of remote desktop support from initial requests through ticketing, remote desktop control, progress tracking, problem solving, and management reports. Progent provides call desk services at a significant discount from Progent's normal Level 1 desktop service rates, and Progent can provide the additional option of rapid on-demand escalation to subject matter experts to resolve the most issues. For details, see Online Help Desk Services.
- IT Consulting Services
Progent provides small businesses budget-friendly access to world-class consultants who can deliver assistance with critical products and technologies including
- Windows Server 2019 migration consulting, Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Microsoft Windows Server expertise, Cisco network architecture, company-wide network protection engineering, high availability it system engineering, virtual server strategies, plus configuration, programming and training for small business applications such as accounting, operations, business analytics, sales automation, and office productivity software. Progent can help with short-term projects such as site moves and massive system migrations, longer term initiatives such as business reporting application programming and support, database application programming and DBA services, and web design, continuing services such as System Center 2012 Operations Manager (SCOM 2012) support and Operations Manager 2016 consulting for network health monitoring and system management, or urgent response like data restoration and virus cleanup.
- Application Hosting
Progent offers hosting for critical applications like Exchange Server and SQL Server in order to provide small and midsize businesses with higher levels of reliability, protection, and recoverability than is feasible with the type of internal data center that is practical for the majority of small and midsize organizations. Because Progent utilizes the same facilities that host the equipment of some of the world's biggest information technology companies, Progent can eliminate the expense of building and managing the systems needed for world-class cooling, power failover, and redundant Internet connectivity. For hosted applications, Progent can also make sure that patches and revisions stay updated, protection and performance is continually tracked, and systems are consistently backed up and available for full and rapid restoration. Learn more concerning Progent's hosting services for Microsoft Exchange Server and other mission-critical applications.
- Private Cloud Hosting
Progent's Private Cloud hosting service offers complete hosting for all of a small organization's production servers in an environment that not only provides the top level of dependability and scalability but that is also convenient for customers to transfer to a different service firm or to move in-house whenever your business situation warrants it. Progent's Private Cloud hosting service is founded on proven virtualization techniques that allow small businesses with mixed networks to save significantly on the costs of hardware, system support, and network administration while achieving world-class dependability and an unprecedented degree of vendor options. Unlike ordinary Software as a Service (SaaS) hosting offerings, Progent's Private Cloud Hosting encompasses all server-centric applications in a single centrally administered package, can handle the mixed- platform and non- standardized networks common with small businesses, and retains ownership of the licenses in the client's possession so that migrating to a different virtual system is fast, safe, and affordable. This eliminates ending up a captive to a specific hosting service while still offering all the savings associated with ASP and SaaS hosting services.
- Hybrid Cloud Migration Consulting
Progent can provide expert online support services to help companies of any size integrate their information networks with leading public clouds including Microsoft Azure and Amazon Web Services (AWS). Progent can help your it team to plan and administer hybrid environments that support Windows and Linux operating systems and applications in both cloud-based systems or in hybrid architectures that seamlessly combine physical resources along with cloud services. To help you to incorporate public clouds with networks, Progent offers a range of public cloud integration services such as Office 365 Exchange Online integration with on-premises installations of Exchange, Microsoft Azure planning and deployment services, Amazon AWS cloud migration, Amazon Web Marketing Service (WMS) development and troubleshooting, and Google Cloud integration consulting. Progent has more than 20 years of experience delivering advanced consulting support online, and Progent can help you successfully carry out your cloud integration projects quickly and within your budget.
Progent's value-priced ProSight family of network management outsourcing services is designed to provide small and mid-size businesses with enterprise-class support and cutting-edge technology for all facets of information assurance. ProSight managed services available from Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Recovery
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection solution that incorporates cutting edge behavior-based analysis tools to defend endpoints as well as physical and virtual servers against new malware assaults such as ransomware and email phishing, which easily escape legacy signature-matching anti-virus products. ProSight ASM protects on-premises and cloud-based resources and provides a single platform to manage the entire threat progression including protection, infiltration detection, containment, cleanup, and forensics. Top capabilities include single-click rollback with Windows VSS and automatic network-wide immunization against newly discovered threats. Learn more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Unified Physical and Virtual Endpoint Protection
ProSight Enhanced Security Protection (ESP) services deliver ultra-affordable in-depth protection for physical servers and virtual machines, desktops, mobile devices, and Microsoft Exchange. ProSight ESP utilizes adaptive security and modern behavior analysis for continuously monitoring and responding to security assaults from all attack vectors. ProSight ESP delivers firewall protection, intrusion alerts, device control, and web filtering via cutting-edge technologies packaged within a single agent accessible from a unified control. Progent's security and virtualization experts can help your business to plan and configure a ProSight ESP deployment that meets your company's specific requirements and that helps you achieve and demonstrate compliance with legal and industry information security standards. Progent will help you define and implement security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alerts that require urgent action. Progent's consultants can also assist you to set up and verify a backup and disaster recovery system like ProSight Data Protection Services (DPS) so you can recover quickly from a destructive security attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Exchange email filtering.
- ProSight Data Protection Services: Managed Backup
ProSight Data Protection Services offer small and mid-sized organizations a low cost end-to-end solution for secure backup/disaster recovery. Available at a low monthly rate, ProSight DPS automates and monitors your backup activities and allows rapid recovery of vital data, applications and VMs that have become unavailable or damaged due to component failures, software bugs, natural disasters, human mistakes, or malicious attacks like ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, apps, system images, plus Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to a local storage device, or mirrored to both. Progent's backup and recovery consultants can provide world-class expertise to set up ProSight Data Protection Services to to comply with regulatory requirements such as HIPAA, FINRA, PCI and Safe Harbor and, whenever necessary, can help you to recover your business-critical data. Learn more about ProSight Data Protection Services Managed Backup and Recovery.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is an infrastructure management service that makes it easy and inexpensive for small and mid-sized businesses to map, monitor, reconfigure and troubleshoot their networking hardware like routers, firewalls, and wireless controllers plus servers, printers, client computers and other devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that infrastructure topology maps are kept updated, copies and manages the configuration of virtually all devices on your network, monitors performance, and generates notices when issues are discovered. By automating complex management processes, WAN Watch can knock hours off ordinary chores such as making network diagrams, expanding your network, locating devices that need important software patches, or resolving performance bottlenecks. Learn more about ProSight WAN Watch network infrastructure management consulting.
- ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
ProSight Email Guard is Progent's email filtering and encryption platform that uses the services and infrastructure of leading data security companies to deliver web-based control and world-class security for all your inbound and outbound email. The hybrid structure of Email Guard managed service integrates a Cloud Protection Layer with a local gateway appliance to offer advanced protection against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. ProSight Email Guard's Cloud Protection Layer serves as a preliminary barricade and blocks the vast majority of unwanted email from making it to your network firewall. This decreases your vulnerability to inbound threats and conserves system bandwidth and storage space. ProSight Email Guard's onsite gateway device provides a deeper layer of inspection for inbound email. For outgoing email, the local security gateway provides anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and encryption. The on-premises gateway can also help Exchange Server to track and protect internal email that stays within your security perimeter. Find out more about Progent's Email Guard spam filtering, virus blocking, email content filtering and data loss protection.
- ProSight LAN Watch: Server and Desktop Remote Monitoring and Management
ProSight LAN Watch is Progentís server and desktop monitoring managed service that incorporates state-of-the-art remote monitoring and management techniques to help keep your IT system running at peak levels by checking the health of critical computers that power your business network. When ProSight LAN Watch detects an issue, an alarm is sent immediately to your designated IT management personnel and your assigned Progent engineering consultant so all looming issues can be resolved before they can disrupt your network Find out more about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small business can have its critical servers and apps hosted in a protected Tier III data center on a fast virtual host set up and maintained by Progent's network support experts. With Progent's ProSight Virtual Hosting model, the client retains ownership of the data, the operating system platforms, and the apps. Since the system is virtualized, it can be moved easily to an alternate hosting solution without a lengthy and difficult reinstallation process. With ProSight Virtual Hosting, you are not tied a single hosting provider. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, update, find and protect data about your IT infrastructure, procedures, applications, and services. You can quickly locate passwords or IP addresses and be warned about impending expirations of SSLs ,domains or warranties. By cleaning up and managing your IT documentation, you can eliminate as much as 50% of time spent trying to find critical information about your network. ProSight IT Asset Management features a centralized location for holding and collaborating on all documents related to managing your business network such as recommended procedures and How-To's. ProSight IT Asset Management also supports a high level of automation for collecting and associating IT data. Whether youíre planning improvements, doing regular maintenance, or responding to an emergency, ProSight IT Asset Management delivers the knowledge you need as soon as you need it. Learn more about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and low-cost way for small and mid-size businesses to obtain an unbiased assessment of the overall health of their IT system. Based on a selection of the leading remote monitoring and management (RMM) platforms available, and overseen by Progent's certified group of information technology professionals, ProSight Network Audits show you how closely the configuration of your essential network devices adhere to industry leading practices. The Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and deliver instant ROI like a cleaner Active Directory system. Both versions also come with one year of cutting-edge remote network monitoring and management. Advantages can include lower-cost network management, improved compliance with government and industry security requirements, more efficient utilization of IT resources, quicker troubleshooting, more reliable backup and restore, and higher availability. Learn more information about Progent's ProSight Network Audits IT infrastructure review.
The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is an affordable service centered on a brief phone interview with a Progent backup/recovery expert. The interview is designed to evaluate your company's preparedness either to block or recover quickly after an assault by a ransomware strain like Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you personally to collect information concerning your current antivirus tools and backup/recovery system, and Progent will then deliver a written Basic Security and Best Practices Report document describing how you can follow best practices to deploy an efficient AV and backup/recovery system that aligns with your business needs. For more information, see Progent's ProSight Ransomware Preparedness Report Service.
Special Benefits of Working with Progent
As a Microsoft-certified Partner and Small Business Specialist, Progent is a recognized expert at the core network software and office productivity programs important to the majority of small and medium-size businesses. As a Cisco-certified partner, Progent also offers expertise for an increasingly sophisticated array of infrastructure technologies including PIX and ASA firewalls, routers and switches, voice-over-IP options, and wireless connectivity. Furthermore, Progent's
CISSP-Certified cybersecurity experts,
CISM-certified security engineers, CISA-certified security audit consultants and GIAC-certified information assurance experts offer a company-wide view of network security and can help with advanced security programs such as Security information and Event Management (SIEM) solutions to help companies meet industry guidelines and statutory mandates for network data security and incident reporting.
The scope and size of Progent's consulting team bring a powerful array of benefits to customers wishing to maximize the business value of their IT network within an affordable budget. These benefits include:
- Best Practices
Progentís team of Microsoft and Cisco Certified consultants average more than ten years of real-world industry experience, at the front lines of network service, executing a wide range of technical projects for an extensive array of clients. Each Progent support professional shares a refined collection of personal best practices which are combined into company-wide best practices standards that Progent teaches its support staff. This ensures that you get not only world-class IT capability, but also a consultant with field-tested methods for fixing real-world network problems quickly.
Read more concerning Progent's best practices for network consulting.
- Granular Pricing
Progent's pricing model is to bill for remote support and in-person visits by the minute. Consequently, you are billed just for delivered services. Progent does not impose a higher rate for after-hours or urgent support, and Progent does not charge for travel except for urgent calls where on-site time is less than four hours. Also, Progent imposes no service activation charge and requires no monthly commitment for support services provided during normal business hours. Many service firms impose substantial minimum payments or bill in increments of a quarter hour or longer. Progent's small pricing granularity eliminates king-size invoices for quick repairs. Another benefit of granular pricing is that you are not inclined to allow incipient issues to stay unaddressed until they grow into big problems.
Find out more details concerning Progent's value pricing for IT outsourcing.
- Full Documentation of IT Support
Progent has created a sophisticated service reporting system that stores and organizes detailed documentation for all billed services. Unlike some freelance consultants or local service firms who offer minimal documentation or details of services performed, every service provided by Progent is accompanied by comprehensive documentation. Each Progent consultant has access to the support documentation sent by each consultant to each client. The practice of detailing and archiving service activity results in more effective support and avoids a slew of typical misfortunes such as when a service customer is effectively held captive to a consultant who wonít release vital service information.
Read additional information about Progent's documentation of IT outsourcing services.
- Knowledge Transfer
Progent practices knowledge transfer from Progent's support experts to customers. By educating customers to resolve problems that are within their comfort zone, Progent can concentrate on providing hard-to-find services where Progent faces little competition. Small businesses who work with independent service providers or who employ in-house IT personnel gain when Progent passes on information about new technology and tested methodologies to make their networks more reliable, secure, and efficient.
Find out additional information about Progent's knowledge transfer services.
If your Paterson, New Jersey business needs to get in touch with Progent to find out about IT outsourcing, consulting, or tech support services, call 800-993-9400 or go to Contact Progent.
Fast Online Network Help
For immediate remote assistance, you can call Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).