Immediate, Low-cost Online Computer Network Support for Paterson, New Jersey Small Companies
For more than twenty years, Progent has focused on delivering world-quality IT support services to customers with small-company IT budgets. Progent has developed a powerful support system that includes a cost-effective, tightly connected virtual office infrastructure, custom remote troubleshooting tools, a substantial pool of engineers certified in a wide array of technical disciplines, a Help Desk Call Center service structure that maximizes efficiency and guarantees follow-through, a worldwide group of on-line service experts, in-person support dispatching for the majority of most zip codes in the U.S., and a corporate culture focused on resolving network problems in the shortest time and at the least cost to customers.

For medium-size and enterprise businesses, Progent can provide co-sourcing and project management services to reinforce the technical skills of your in-house IT support team. This can reduce expenses and help meet schedules for major IT initiatives like application design and development, disaster recovery preparedness, network security evaluations, office consolidations, or software migrations.

Progent can in addition offer access to accredited consultants to assist your business to design and implement your cloud strategy.

Primary Technologies Serviced by Progent for Paterson, New Jersey Businesses
A Microsoft-certified Partner IT service company that maintains a world-class team of Cisco certified CCIE networking experts and Apple accredited consultants, Progent offers urgent assistance and affordable online consulting to Paterson, NJ companies for a wide range of computer technologies such as:

Service Delivery Alternatives Available for Paterson, New Jersey Businesses
Progent offers a selection of alternatives for providing small and midsize businesses and local governments with affordable IT services for technical support, consulting, hosting, and network management outsourcing. Progent's paradigm for delivering IT support is based on the Help Desk Call Center structure familiar to larger IT support groups. Progent's Helpdesk Service Mechanism ensures fast support, thorough service documentation, dependable follow-through, and tight expense monitoring across a range of network service delivery alternatives that include online repairs, in-person help, high-end consulting, as well as server hosting.

  • Online Support
    Progentís Technical Response Center offers emergency and scheduled online service for Windows, Linux, Apple, and Cisco-based environments in the U.S. and worldwide. Progent's seasoned support experts can help customers to troubleshoot and fix network problems without the expense or delay of in-person support visits. The experience of Progent's IT engineers makes it possible to resolve most network problems rapidly. For the most challenging issues, Progent's breadth of knowledge makes it possible to escalate troubleshooting tasks to world-class specialists. Progent provides a convenient, web-based signup procedure for new clients to accommodate emergency network problems and Progent charges by the minute with no sign-up charges or time minimums, so you pay only for the assistance you get. Experts you can access online include Cisco-qualified CCIEs, Microsoft-certified MCSE consultants, and CISSP-certified security professionals. Learn more information concerning Progent's remote network troubleshooting expertise.

  • Onsite Service
    Progent provides on-site computer assistance for registered customers in larger cities in the U.S. Progent's onsite support technicians can work in tandem with Progent's online service experts to deliver small businesses the ideal combination: hands-on service professionals when you require them as well as the remote help of Progent's worldwide team of IT consultants, security specialists, and business application programmers. The wait time for in-person support calls is usually less than one business day. There is no start-up or retainer charge for becoming a Progent customer for onsite service. Learn more details about how and why to sign up for Progent's in-person network service.

  • Phone Support
    Progent's Help Desk Call Center Outsourcing Services are designed for all businesses and local governments who require fast and dependable access to a professional Help Desk with effective phone support, remote troubleshooting capability, and enough technical strength for all needed problem escalation. Because smaller companies usually have tight information technology funds and can provide little executive attention for dealing with network support tasks, Progent's Helpdesk Services can be the most cost-effective way to ensure that business information networks stay productive. Learn more details concerning Progent's Contact Center outsourcing services.

  • Consulting Expertise
    Progent provides small and midsize businesses affordable availability of world-class consultants who can deliver help with vital products and technologies such as
  • Windows Server 2019 migration services, Windows 2016 Hyper-V hybrid cloud solutions, Windows Server expertise, Cisco network design, network protection consulting, fault tolerant network engineering, server virtualization strategies, plus configuration, programming and training for business applications including financials, operations, reporting, CRM, and productivity packages. Progent can help with one-shot projects including office moves and massive software migrations, longer term projects like management analytics application development and customization, database application development and DBA support, and web development, continuing support including Microsoft System Center 2012 Operations Manager expertise and SCOM 2016 consulting for network health monitoring and system management, or urgent response like disaster recovery and virus removal.

  • Application Hosting
    Progent can host critical business applications like Microsoft Exchange Server and MS SQL in order to provide small businesses with higher degrees of reliability, protection, and recoverability than is feasible with the type of in-house data center that is realistically affordable for most small and midsize organizations. Since Progent utilizes the same facilities that support the equipment of some of the planet's biggest IT organizations, Progent can save you the investment in creating and maintaining the systems required for world-class cooling, power backup, and uninterruptible Internet connectivity. For hosted applications, Progent can also see to it that patches and service packs stay updated, protection and performance is constantly monitored, and systems are regularly archived and ready for complete and rapid restoration. Learn additional information about Progent's hosting for Exchange Server and other critical applications.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting offers complete hosting for the entirety of a small or midsize organization's servers in a setting that not only delivers the highest level of fault-tolerance and expandability but that is also convenient for clients to migrate to another support firm or to move in-house if your circumstance calls for it. Progent's Private Cloud hosting service is structured around proven virtualization techniques that allow businesses with multi-vendor networks to benefit dramatically on the costs of hardware, system support, and network management while achieving world-class availability and an unprecedented degree of vendor options. Unlike ordinary Software as a Service (SaaS) hosting models, Progent's Private Cloud Hosting covers all server-based software in a single centrally administered service, can support the mixed- OS and loosely standardized environments common with smaller companies, and keeps ownership of the software licenses in the client's possession so that moving to a different virtual host is fast, safe, and inexpensive. This eliminates ending up a captive to a single hosting service while still providing all the savings associated with SaaS hosting alternatives.

  • Hybrid Cloud Migration Support
    Progent offers expert online consulting to help organizations of all sizes integrate their information networks with popular public clouds such as Azure and Amazon Web Services. Progent can help your it team to design and administer cost-effective ecosystems that support Windows and Linux operating systems and apps in both cloud-based systems or in hybrid topologies that seamlessly combine physical IT assets as well as public cloud services. To assist you to integrate public clouds with physical datacenters, Progent can provide a variety of public cloud migration services that include Office 365 Exchange Online integration with on-premises Exchange, Azure planning and deployment services, Amazon Web Services cloud migration, and Amazon Web Marketing Service (WMS) programming and troubleshooting. Progent has more than 15 years of background providing advanced consulting support remotely, and Progent can help you complete your cloud integration projects on schedule and affordably.
Progent's Low-Cost Managed Services for Outsourcing Network Monitoring and Management
Progent's affordable ProSight suite of network management outsourcing services is designed to provide small and mid-size businesses with enterprise-class support and state-of-the-art technology for all facets of information assurance and compliance. ProSight managed services available from Progent include:
  • ProSight Active Security Monitoring (ASM): Next Generation Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection (EPP) service that incorporates cutting edge behavior-based analysis technology to guard endpoint devices and physical and virtual servers against new malware assaults such as ransomware and file-less exploits, which easily evade legacy signature-based anti-virus products. ProSight ASM protects on-premises and cloud-based resources and provides a single platform to address the complete threat progression including protection, detection, mitigation, remediation, and forensics. Key capabilities include single-click rollback using Windows VSS and real-time network-wide immunization against new threats. Read more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection (ESP): Unified Physical and Virtual Endpoint Protection
    ProSight Enhanced Security Protection (ESP) services deliver economical multi-layer security for physical servers and virtual machines, desktops, smartphones, and Exchange Server. ProSight ESP utilizes contextual security and modern behavior analysis for round-the-clock monitoring and responding to cyber threats from all attack vectors. ProSight ESP provides firewall protection, intrusion alerts, endpoint control, and web filtering through cutting-edge tools incorporated within a single agent accessible from a unified console. Progent's data protection and virtualization consultants can help your business to plan and configure a ProSight ESP deployment that meets your organization's specific requirements and that allows you prove compliance with government and industry data protection standards. Progent will assist you specify and configure policies that ProSight ESP will manage, and Progent will monitor your network and react to alarms that call for urgent action. Progent's consultants can also assist your company to set up and test a backup and restore solution such as ProSight Data Protection Services (DPS) so you can recover rapidly from a potentially disastrous security attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified endpoint security and Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services from Progent provide small and medium-sized businesses an affordable and fully managed service for secure backup/disaster recovery. For a fixed monthly rate, ProSight Data Protection Services automates your backup activities and enables fast restoration of vital files, applications and virtual machines that have become lost or damaged as a result of hardware failures, software bugs, disasters, human mistakes, or malware attacks such as ransomware. ProSight DPS can help you protect, recover and restore files, folders, apps, system images/, as well as Hyper-V and VMware images/. Important data can be protected on the cloud, to an on-promises device, or mirrored to both. Progent's BDR consultants can deliver world-class support to set up ProSight Data Protection Services to to comply with government and industry regulatory requirements like HIPPA, FIRPA, and PCI and, when necessary, can assist you to recover your critical data. Find out more about ProSight Data Protection Services Managed Backup and Recovery.

  • ProSight WAN Watch: Infrastructure Management
    ProSight WAN Watch is an infrastructure management service that makes it simple and inexpensive for small and mid-sized organizations to map, monitor, optimize and troubleshoot their connectivity hardware such as routers and switches, firewalls, and access points plus servers, printers, client computers and other networked devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that network diagrams are kept current, copies and manages the configuration of virtually all devices on your network, tracks performance, and sends notices when problems are detected. By automating tedious management and troubleshooting processes, WAN Watch can cut hours off ordinary chores such as network mapping, expanding your network, locating appliances that need critical updates, or identifying the cause of performance bottlenecks. Learn more about ProSight WAN Watch network infrastructure management consulting.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email security solution that uses the technology of top information security vendors to provide web-based control and comprehensive protection for all your email traffic. The powerful architecture of Progent's Email Guard managed service combines a Cloud Protection Layer with a local security gateway device to offer advanced defense against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-borne threats. ProSight Email Guard's cloud filter serves as a first line of defense and blocks most threats from reaching your security perimeter. This decreases your vulnerability to external attacks and conserves system bandwidth and storage space. ProSight Email Guard's on-premises security gateway device provides a further level of inspection for incoming email. For outgoing email, the local gateway offers anti-virus and anti-spam filtering, protection against data leaks, and email encryption. The onsite security gateway can also help Exchange Server to track and protect internal email that stays within your corporate firewall. Find out more about Progent's Email Guard spam filtering, virus blocking, email content filtering and data loss protection.

  • ProSight LAN Watch: Server and Endpoint Remote Monitoring and Management
    ProSight LAN Watch is Progentís server and desktop monitoring service that incorporates advanced remote monitoring and management technology to keep your IT system operating efficiently by checking the health of critical assets that drive your information system. When ProSight LAN Watch uncovers a problem, an alert is transmitted immediately to your designated IT management personnel and your Progent consultant so all potential problems can be resolved before they can impact productivity Learn more details about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and apps hosted in a secure Tier III data center on a fast virtual host set up and maintained by Progent's IT support experts. With Progent's ProSight Virtual Hosting service model, the customer retains ownership of the data, the OS software, and the apps. Since the system is virtualized, it can be ported easily to a different hosting solution without requiring a time-consuming and technically risky reinstallation process. With ProSight Virtual Hosting, you are not tied a single hosting service. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, update, retrieve and safeguard data related to your IT infrastructure, processes, business apps, and services. You can quickly find passwords or serial numbers and be warned about upcoming expirations of SSL certificates or warranties. By updating and managing your IT infrastructure documentation, you can save as much as 50% of time wasted searching for vital information about your IT network. ProSight IT Asset Management features a common repository for storing and sharing all documents required for managing your business network like recommended procedures and How-To's. ProSight IT Asset Management also offers advanced automation for gathering and associating IT data. Whether youíre making enhancements, doing regular maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the knowledge you require as soon as you need it. Learn more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and low-cost way for small and medium-size organizations to get an unbiased evaluation of the overall health of their information system. Powered by some of the top remote monitoring and management (RMM) tools in the industry, and supervised by Progent's world-class team of IT experts, ProSight Network Audits help you see how well the deployment of your essential infrastructure devices adhere to leading practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver immediate ROI like a more manageable Active Directory (AD) system. Both also include one year of cutting-edge remote network monitoring and management. Benefits can include lower-cost management, better compliance with information security standards, higher utilization of network resources, quicker troubleshooting, more dependable backup and recovery, and higher availability. See more about ProSight Network Audits network infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is an affordable service centered on a phone discussion with a Progent backup/recovery expert. The fact-finding interview is designed to assess your organization's ability either to block or recover quickly following an attack by a ransomware variant like Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you directly to collect information about your existing antivirus tools and backup/recovery platform, and Progent will then produce a custom Basic Security and Best Practices Report document describing how you can apply best practices to deploy a cost-effective AV and backup environment that aligns with your company's needs. For more information, see The ProSight Ransomware Preparedness Report.

Why Progent Offers the Smart Choice for Paterson, New Jersey Businesses
Progent's staff size, scope of technical expertise, and familiarity with enterprise IT support allow small businesses to sidestep the pitfalls associated with over reliance on small support organizations or individual consultants.

Teaming with Progent enables your small business to:

  • Avoid Excessive Dependence on Individual Consultants
    For network support, small businesses often depend excessively on independent consultants. Though freelance service providers have lower overhead than larger IT service firms and can typically bill nominally smaller fees, individuals are often stretched to far to react quickly to urgent network problems. If a freelance consultant is busy with another customer, sick, on vacation, or in class, the absence of backup personnel may require your company to go without assistance during an emergency. As your company grows, network downtime or difficulties with critical programs become more costly. The dollars you believed you were conserving on a freelancer can be eaten up fast due to lower productivity. In addition, when independent engineers encounter new technologies, the unavailability of a big engineering team to count on for advice requires them to train on the job while your organization winds up footing the costs for their ongoing training.

  • Have Access to Expertise in Sophisticated Information Technology Solutions
    The majority of small support firms or freelance consultants who concentrate on small company IT support are capable of providing connect-the-dots solutions but don't have the seasoning to work efficiently with complex network configurations that have mixed operating systems, multiple sites, Voice over IP systems, remote workers, interconnected accounting and analytical software, data-driven web sites, and custom business applications. Progent's experience with worldwide enterprises and Progent's extensive staff of experts can be valuable to your small business because big-company networks are characteristically complex, support issues demand thorough knowledge in numerous technical disciplines, and reaching a high degree of stability, reliability, and protection calls for industry-tested processes.

  • Build a Solid Basis for Seamless Growth
    Small businesses often begin with a network implemented on a shoestring budget. Lacking a carefully designed basis, a series of improvised repairs commonly get tossed onto of a weak foundation. As a company evolves, reliability and expandability issues can hinder the success of the business. These environments require thorough evaluation, intelligent strategic planning, and in-depth experience to migrate to an IT environment that can provide the reliable basis to handle critical business requirements and support downstream growth.

  • Partner with Solution Consultants, Not Resellers
    Smaller businesses need guidance and education to work through an increasingly complicated array of IT alternatives offered for accelerating growth and enhancing efficiency. They do not need a network consultant or service firm that tries to promote a product. Progent avoids conflicted motives by not reselling hardware and software. Progent provides services only. This allows Progent to align technical services with the genuine needs of customers. Combining network consulting and product reselling can result in a situation where the recommended solution is based on a predetermined technology instead of being based on the actual requirements of a client.

Get in Touch with Progent
If your Paterson, New Jersey business needs to get in touch with Progent to find out about network outsourcing, consulting, or tech support services, phone 800-993-9400 or visit Contact Progent.

Fast Remote Technical Support
For immediate remote assistance, you can contact Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).
















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