Paterson, NJ Online Support from World-class Computer Network Service Consultants
Progent's computer support services can deliver your Paterson, NJ business low cost and consistent access to Microsoft and Cisco certified network experts. By delivering IT consulting service when you require it, providing advanced expertise for line-of-business technologies, delivering value-added support such as automated server monitoring, and invoicing only for support you receive, Progent gives your Paterson, New Jersey company an economical alternative for maximizing the business value of small office information systems. If you have an onsite datacenter, rely on cloud resources, or have a hybrid cloud-and-local solution, Progent is the smart way for businesses to build and manage a reliable and safe information system and to benefit from quick availability of the skilled support usually restricted to businesses who can maintain a sizeable internal IT staff.
For mid-size and large businesses, Progent offers co-sourcing and project management support to add to the subject matter expertise of your in-house IT service group. This can cut costs and minimize technical risks for big projects such as application design and development, disaster recover/business continuity planning, security audits, office consolidations, or technology migrations.
Progent can in addition offer access to accredited experts to assist your business to plan and execute a sensible cloud strategy.
Primary Technical Areas Supported by Progent for Businesses in Paterson, New Jersey
Progent provides the support of certified experts for all aspects of business network technology found in small companies and local governments. Technologies serviced by Progent include:
Service Delivery Options Available for Paterson, New Jersey Companies
Progent has a selection of alternatives for providing small businesses with cost-effective IT services for technical support, consulting, hosting, and IT administration. Progent's paradigm for delivering network support services is built on the Call Center operational structure familiar to larger IT support organizations. Progent's Helpdesk Support Model promotes rapid support, thorough service documentation, reliable follow-up, and tight cost control across an array of IT support delivery alternatives that include online troubleshooting, in-person help, top-level consulting, plus server and application hosting.
Progent's Fixed-price Managed Services for Remote Network Monitoring and Management
- Remote Service
Progentís Technical Response Center provides emergency and scheduled online assistance for Microsoft Windows, Linux, Apple, and Cisco-based systems in the United States and globally. Progent's certified service experts can help clients to troubleshoot and fix network problems without the expense or delay of in-person service calls. The background of Progent's IT consultants allows them to handle the majority of network problems rapidly. For the most complex problems, Progent's depth of knowledge allows the support team to escalate support calls to world-class specialists. Progent offers a streamlined, web-accessible signup process for new customers to accommodate emergency situations and Progent bills per minute with no startup charges or time minimums, so you are invoiced only for the support you receive. Experts available remotely include Cisco-premier CCIEs, Microsoft-Certified MCSEs, and CISSP-certified security professionals. Learn more details concerning Progent's remote computer troubleshooting services.
- On-site Service
Progent provides onsite technical assistance for signed-up clients in larger cities in the United States. Progent's on-site support personnel can operate in conjunction with Progent's online support experts to give small companies the optimal solution: on-premises service technicians when you require them as well as the remote help of Progent's seasoned team of IT engineers, security specialists, and business application developers. The response time for in-person service visits is usually less than one business day. There is no start-up or retainer charge for becoming a Progent client for onsite support. Learn more about how to register for Progent's in-person computer support.
- Phone Support
Progent's Helpdesk Services are intended for small and midsize businesses who require prompt and reliable access to an online Helpdesk with efficient phone support, online troubleshooting tools, and enough technical strength for full escalation. Because small and midsize businesses usually have tight IT budgets and can provide scant management bandwidth for dealing with network support tasks, Progent's Help Desk Services can be the most efficient option to ensure that business computer networks stay productive. Read more details concerning Progent's Helpdesk outsourcing services.
- IT Consulting Expertise
Progent offers small and midsize companies affordable access to world-class IT professionals who can deliver assistance with critical products and technologies such as
- Windows Server 2019 migration services, Microsoft Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Windows Server support, Cisco network infrastructure, company-wide network protection engineering, fault tolerant network consulting, virtualization solutions, plus configuration, programming and training for business software including financials, ERP and MRP, management reporting, sales automation, and productivity packages. Progent can provide assistance with one-shot projects such as site moves and massive software upgrades, longer term projects such as business reporting application programming and support, relational database application programming and DBA support, and web development, continuing services such as Microsoft System Center 2012 Operations Manager support and SCOM 2016 consulting services for network monitoring and network administration, or emergency services like disaster recovery and malware removal.
- Application Server Hosting
Progent can host mission-critical applications like Exchange Server and SQL Server in order to provide small and midsize businesses with higher levels of reliability, security, and recoverability than is feasible using the class of on-site data center that is achievable for most small companies. Because Progent utilizes the same facilities that support the gear of some of the planet's largest information technology companies, Progent can eliminate the cost of building and maintaining the infrastructure needed for enterprise-class environmental control, electrical failover, and redundant Internet connectivity. For managed application servers, Progent can also make sure that patches and revisions stay current, protection and performance is continually tracked, and systems and data files are consistently backed up and ready for complete and rapid recovery. Find out additional information concerning Progent's hosting for Exchange and other mission-critical applications.
- Private Cloud Hosting
Progent's Private Cloud hosting offers comprehensive hosting services for the entirety of a small or midsize company's servers in a setting that not only provides the top degree of fault-tolerance and scalability but that is in addition easy for clients to transfer to a different service provider or to bring in-house if your circumstance warrants it. Progent's Private Cloud hosting is based on proven virtualization techniques that allow small businesses with multi-vendor environments to save significantly on the expense of capital equipment, infrastructure maintenance, and IT administration while achieving world-class dependability and an unprecedented degree of vendor alternatives. In contrast to conventional Software as a Service hosting models, Progent's Private Cloud Hosting Service encompasses all server-centric applications in one centrally managed package, can support the mixed- OS and loosely standardized environments typical of small businesses, and retains control of the software in the client's hands so that migrating to a new virtualized system is fast, safe, and affordable. This avoids becoming a captive to a single hosting service while still offering all the economies associated with ASP and SaaS hosting alternatives.
- Hybrid Cloud Planning and Integration Support
Progent can provide expert remote consulting to help companies of any size integrate their information networks with popular public cloud platforms including Microsoft Azure and Amazon Web Services. Progent can help you to design and administer hybrid ecosystems that support Windows and Linux operating systems and applications in either cloud-based solutions or in hybrid topologies that utilize physical resources along with public cloud services. To help you to integrate public cloud services with networks, Progent offers a variety of public cloud integration services such as Office 365 integration with on-premises Exchange, Azure design and integration consulting, Amazon Web Services (AWS) cloud integration support, and Amazon Web Marketing Service programming and debugging. Progent has more than 15 years of background delivering advanced consulting services online, and Progent can make sure you successfully carry out your cloud migration projects on schedule and within your budget.
Progent's value-priced ProSight family of network management outsourcing services is intended to provide small and mid-size businesses with enterprise-class support and state-of-the-art technology for all aspects of information assurance. ProSight managed services available from Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Next Generation Endpoint Protection and Ransomware Recovery
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that utilizes next generation behavior machine learning tools to guard endpoint devices as well as physical and virtual servers against new malware attacks like ransomware and file-less exploits, which routinely get by legacy signature-based anti-virus tools. ProSight Active Security Monitoring safeguards on-premises and cloud-based resources and offers a single platform to address the entire threat progression including protection, detection, mitigation, remediation, and post-attack forensics. Top features include single-click rollback with Windows Volume Shadow Copy Service and real-time network-wide immunization against newly discovered attacks. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Unified Endpoint Security
ProSight Enhanced Security Protection (ESP) services deliver economical in-depth protection for physical and virtual servers, desktops, smartphones, and Microsoft Exchange. ProSight ESP utilizes adaptive security and advanced heuristics for round-the-clock monitoring and responding to security threats from all attack vectors. ProSight ESP provides two-way firewall protection, intrusion alarms, device control, and web filtering via cutting-edge tools packaged within one agent managed from a unified control. Progent's data protection and virtualization experts can help you to plan and configure a ProSight ESP environment that addresses your company's unique needs and that allows you achieve and demonstrate compliance with legal and industry data protection regulations. Progent will assist you define and configure policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alerts that require immediate attention. Progent can also help your company to set up and verify a backup and restore solution like ProSight Data Protection Services (DPS) so you can recover quickly from a potentially disastrous security attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Microsoft Exchange email filtering.
- ProSight Data Protection Services: Managed Backup
ProSight Data Protection Services from Progent offer small and medium-sized organizations an affordable end-to-end solution for reliable backup/disaster recovery. For a low monthly rate, ProSight Data Protection Services automates your backup processes and enables fast recovery of critical data, apps and VMs that have become unavailable or corrupted due to hardware failures, software glitches, disasters, human error, or malicious attacks like ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware images/. Critical data can be backed up on the cloud, to an on-promises device, or mirrored to both. Progent's cloud backup specialists can provide world-class expertise to configure ProSight DPS to to comply with regulatory standards like HIPPA, FINRA, PCI and Safe Harbor and, when needed, can help you to restore your business-critical information. Read more about ProSight Data Protection Services Managed Backup and Recovery.
- ProSight WAN Watch: Network Infrastructure Management
Progentís ProSight WAN Watch is a network infrastructure management service that makes it simple and inexpensive for smaller organizations to diagram, track, optimize and debug their networking appliances like switches, firewalls, and access points plus servers, printers, endpoints and other networked devices. Using cutting-edge RMM technology, ProSight WAN Watch makes sure that infrastructure topology maps are kept current, captures and manages the configuration information of virtually all devices on your network, tracks performance, and sends notices when potential issues are discovered. By automating time-consuming management processes, ProSight WAN Watch can cut hours off ordinary tasks such as network mapping, reconfiguring your network, locating devices that require important updates, or identifying the cause of performance problems. Learn more details about ProSight WAN Watch network infrastructure management services.
- ProSight Email Guard: Spam Filtering, Data Leakage Protection and Email Encryption
ProSight Email Guard is Progent's email filtering and encryption solution that incorporates the services and infrastructure of top data security vendors to deliver centralized management and comprehensive protection for your inbound and outbound email. The powerful architecture of Progent's Email Guard combines a Cloud Protection Layer with a local gateway appliance to offer complete protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. ProSight Email Guard's Cloud Protection Layer acts as a preliminary barricade and keeps most unwanted email from reaching your security perimeter. This decreases your exposure to external threats and saves network bandwidth and storage. ProSight Email Guard's on-premises gateway device adds a deeper layer of analysis for inbound email. For outgoing email, the onsite gateway provides AV and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The onsite security gateway can also assist Microsoft Exchange Server to monitor and protect internal email that originates and ends within your corporate firewall. Learn more about Progent's Email Guard spam filtering, virus defense, content filtering and data loss prevention.
- ProSight LAN Watch: Server and Desktop Monitoring and Management
ProSight LAN Watch is Progentís server and desktop monitoring service that incorporates state-of-the-art remote monitoring and management technology to keep your IT system operating efficiently by checking the state of vital computers that power your information system. When ProSight LAN Watch detects an issue, an alert is transmitted automatically to your specified IT management staff and your assigned Progent engineering consultant so any looming problems can be addressed before they can disrupt productivity Learn more about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small business can have its critical servers and apps hosted in a protected fault tolerant data center on a fast virtual host set up and managed by Progent's network support experts. With the ProSight Virtual Hosting model, the client retains ownership of the data, the operating system platforms, and the apps. Because the environment is virtualized, it can be moved easily to an alternate hardware solution without requiring a lengthy and technically risky reinstallation procedure. With ProSight Virtual Hosting, you are not tied one hosting provider. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, maintain, retrieve and safeguard data about your IT infrastructure, processes, applications, and services. You can instantly find passwords or serial numbers and be alerted about upcoming expirations of SSLs ,domains or warranties. By cleaning up and managing your IT documentation, you can eliminate as much as 50% of time thrown away searching for critical information about your IT network. ProSight IT Asset Management features a common location for holding and collaborating on all documents required for managing your network infrastructure such as standard operating procedures and How-To's. ProSight IT Asset Management also supports advanced automation for gathering and associating IT information. Whether youíre making enhancements, performing maintenance, or responding to an emergency, ProSight IT Asset Management gets you the information you require when you need it. Learn more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and affordable alternative for small and mid-size organizations to obtain an objective evaluation of the overall health of their network. Based on a selection of the top remote monitoring and management tools available, and supervised by Progent's world-class group of information technology experts, ProSight Network Audits help you see how well the configuration of your core network assets adhere to industry best practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and provide immediate benefits like a cleaner Active Directory environment. Both also include a year of cutting-edge remote network monitoring and management. Advantages can include lower-cost management, improved compliance with information security regulations, more efficient utilization of IT assets, faster problem resolution, more dependable backup and restore, and less downtime. See more about ProSight Network Audits network infrastructure assessment.
The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is an affordable service centered on a phone interview with a Progent information assurance consultant. The interview is intended to help assess your organization's preparedness either to stop or recover quickly after an attack by a ransomware strain like Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you directly to collect information about your current antivirus tools and backup system, and Progent will then produce a custom Basic Security and Best Practices Report detailing how you can apply industry best practices to deploy a cost-effective security and backup/recovery system that meets your company's requirements. For details, refer to The ProSight Ransomware Preparedness Report Service.
Why Progent Is the Right Alternative for Paterson, New Jersey Small Businesses
Progent's size, scope of information technology expertise, and experience with enterprise network consulting allow small businesses to avoid the problems related to excessive dependence on thinly staffed service organizations or independent engineers.
Teaming with Progent allows your small business to:
- Prevent Over Dependence on Freelance Consultants
For IT support, small companies sometimes depend excessively on freelance consultants. Although freelance support providers carry lower expenses than more substantial IT service organizations and can typically charge nominally smaller rates, freelancers are occasionally spread too thin to react rapidly to critical situations. If an independent engineer is occupied with another customer, sick, on vacation, or in training, the absence of backup personnel may require your company to wait for assistance during an emergency. The more your company expands, network unavailability or difficulties with critical programs get more costly. The dollars you thought you were saving on a freelancer can evaporate quickly because of lower productivity. In addition, when freelance consultants encounter new problems, the unavailability of a big engineering team to depend on for advice requires them to learn with the meter running while your company winds up with the bill for their ongoing training.
- Have Access to Certified Professionals in Sophisticated Network Issues
Many smaller service organizations or independent consultants who concentrate on small business IT support are capable of providing routine solutions but lack the background to deal efficiently with complex IT configurations that have mixed operating systems, multiple sites, Voice over IP systems, remote clients, interconnected financial and operational applications, eCommerce, and custom business software. Progent's experience with worldwide companies and Progent's extensive team of specialists can benefit your business because big-company environments are inherently complicated, support issues require in-depth knowledge in many technical areas, and reaching a high degree of robustness, reliability, and security calls for enterprise-proven leading practices.
- Build a Firm Basis for Seamless Growth
Small businesses often start with an IT system implemented on a shoestring budget. Without a strong architecture, a sequence of band-aid repairs often get tossed onto of a marginal foundation. As a company grows, stability and expandability issues can obstruct the productivity of the business. Such networks require thorough evaluation, smart strategic planning, and in-depth expertise to upgrade to a network infrastructure that can provide the reliable foundation to meet critical business requirements and ease downstream growth.
- Partner with Solution Finders, Not Product Resellers
Smaller businesses need direction and insight to navigate through an ever more complicated array of IT alternatives available for enabling business growth and enhancing productivity. They do not need a network engineer or support firm that attempts to sell them products. Progent avoids conflicts of interest by not selling hardware and software. Progent offers consulting and services only. This allows Progent to match consulting support with the genuine interests of clients. Mixing network support and product reselling can result in a conflict where the recommended solution is based on a predetermined vendor instead of being based on the true needs of a small business.
Get in Touch with Progent
In case your Paterson, New Jersey company wants to get in touch with Progent to find out about network outsourcing, consulting, or tech support services, phone 800-993-9400 or go to Contact Progent.
Fast Remote Technical Support
For immediate remote technical support, you can call Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).