Low-cost Computer Troubleshooting from Microsoft and Cisco Qualified Consultants for Companies in Paterson, NJ
By offering world-class support when you require it, making available specialized knowledge for key business applications, providing high-value services such as virtual server hosting, billing only for services delivered, and charging no sign-up fees or retainers for standard services, Progent allows your company to maximize the business value of your information system and minimize support expenses. Progent recognizes that network protection, reliability, and efficiency are as critical to small businesses as to major enterprises but that smaller organizations don't have the leverage to spend aggressively in computer technology and in-house support groups. Progent's fundamental competitive advantage is that no IT consulting organization can match Progent's capability to deliver the IT support expertise your company requires when you require it and at a cost you can justify.

For mid-size and large businesses, Progent can provide co-sourcing and project management services to supplement the subject matter expertise of your in-house IT support group. This can cut costs and minimize technical risks for big IT initiatives like application programming, business continuity planning and testing, network security evaluations, office consolidations, or software migrations.

Progent can also provide the services of certified experts to assist your company to design and execute a sensible cloud strategy.

Core Products and Technologies Serviced by Progent for Businesses in Paterson, New Jersey
Progent's nationwide team of world-class experts provides help for virtually all facets of information systems deployed by businesses of all sizes. Technologies supported by Progent in and around Paterson include:

Service Delivery Alternatives for Paterson, New Jersey Businesses
Progent offers a variety of options for providing small businesses and local governments with cost-effective IT services for troubleshooting, system architecture, hosting, and network administration. Progent's model for providing network support is built on the Help Desk operational structure common to big IT support groups. Progent's Helpdesk Service Mechanism ensures rapid response, comprehensive service documentation, consistent follow-up, and strict cost monitoring across an array of IT service delivery alternatives that include remote troubleshooting, onsite support, high-end consulting, as well as server and application hosting.

  • Online Service
    Progentís Technical Response Center (TRC) offers emergency and routine remote service for Windows, Linux, Apple, and Cisco-powered environments in the United States and globally. Progent's seasoned service professionals can help customers to troubleshoot and fix hardware and software issues without the cost or time loss of travel for onsite service calls. The experience of Progent's IT consultants allows them to handle most network problems quickly. For the most complex issues, Progent's depth of knowledge allows the support team to escalate trouble tickets to world-class subject matter experts. Progent provides a streamlined, web-based signup procedure for new clients to accommodate urgent network problems and Progent charges by the minute with zero startup fees or minimums, so you pay only for the assistance you get. Specialists you can access online include Cisco-qualified CCIEs, Microsoft-certified MCSEs, and CISA-certified security engineers. Find out more information about Progent's remote computer troubleshooting expertise.

  • On-site Service
    Progent provides onsite computer assistance for registered clients in larger cities in the U.S. Progent's onsite support personnel can work in tandem with Progent's online support experts to give small and midsize businesses the optimal solution: on-premises service technicians when you require them as well as the on-line expertise of Progent's seasoned staff of network engineers, security specialists, and business software programmers. The wait time for on-site service visits is typically less than one business day. Progent requires no sign-up or retainer fee for becoming a Progent client for onsite service. Learn more details about why to register for Progent's in-person computer support.

  • Help Desk Call Center
    Progent's Help Desk Outsourcing Services are intended for all businesses who require prompt and reliable access to an online Contact Center with efficient telephone support, remote troubleshooting capability, and enough technical strength for all needed escalation. Because smaller companies typically have tight information technology budgets and can provide little management attention for dealing with network support, Progent's Contact Center Services can be the most efficient way to ensure that business computer networks stay productive. Learn more about Progent's Helpdesk outsourcing services.

  • IT Consulting Services
    Progent provides small and midsize companies affordable access to world-class IT professionals who can provide help with critical technologies including
  • Windows Server 2019 migration services, Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Windows Server and application expertise, Cisco network design, network security consulting, non-stop network consulting, virtualization strategies, plus integration, customization and training for business programs including accounting, ERP, reporting, sales automation, and office productivity packages. Progent can help with short-term projects including site relocations and massive system migrations, longer term projects such as business analytics software programming and support, relational database software development and administration support, and web development, on-going support such as System Center 2012 Operations Manager expertise and Operations Manager 2016 consulting for IT infrastructure monitoring and network administration, or emergency services such as data restoration and virus removal.

  • Application Hosting
    Progent can host vital applications like Exchange Server and Microsoft SQL Server to provide small companies with higher levels of dependability, security, and performance than is feasible with the class of on-site data center that is achievable for the majority of small and midsize companies. Because Progent uses the same facilities that support the equipment of some of the planet's largest IT organizations, Progent can eliminate the cost of creating and managing the infrastructure needed for world-class cooling, power backup, and redundant Internet access. For managed application servers, Progent can also make sure that upgrades and revisions remain current, security and performance is constantly monitored, and systems are consistently archived and available for complete and rapid recovery. Find out more concerning Progent's hosting services for Exchange and other mission-critical applications.

  • Private Cloud Hosting
    Progent's Private Cloud hosting offers comprehensive hosting services for all of a small company's servers in a setting that not only provides the top degree of dependability and expandability but that is also convenient for clients to migrate to a different service firm or to bring in-house when your circumstance calls for it. Progent's Private Cloud hosting is built around mature virtual server technologies that permit small businesses with mixed networks to save significantly on the expense of hardware, infrastructure maintenance, and network administration while getting world-class availability and an unparalleled degree of vendor independence. In contrast to ordinary Software as a Service (SaaS) hosting offerings, Progent's Private Cloud Hosting encompasses all server-centric applications in a single centrally managed service, can support the multi- platform and non- standardized environments common with smaller companies, and retains ownership of the licenses in the client's hands so that moving to a different virtualized system is quick, safe, and inexpensive. This eliminates ending up a prisoner of a specific hosting provider while still offering all the savings related to SaaS hosting services.

  • Hybrid Cloud Migration Consulting Services
    Progent offers advanced online support to help organizations of all sizes integrate their networks with leading public cloud platforms such as Azure and Amazon AWS. Progent can help your it team to plan and manage cost-effective environments that can include Windows and Linux operating systems and applications in both cloud-centric solutions or in hybrid network models that utilize on-premises resources along with public clouds. To assist you to incorporate public clouds with networks, Progent offers a range of cloud integration services such as Office 365 Exchange Online integration solutions with on-premises Exchange, Microsoft Azure planning and integration consulting, Amazon AWS cloud migration, and Amazon Web Marketing Service development and troubleshooting. Progent has over 15 years of background providing advanced consulting expertise remotely, and Progent can help you complete your cloud integration projects quickly and within your budget.
Progent's Low-Cost Managed Services for Outsourcing IT Monitoring and Management
Progent's value-priced ProSight family of managed services is intended to provide small and mid-size businesses with enterprise-class support and cutting-edge technology for all facets of information assurance and compliance. Managed services available from Progent include:
  • ProSight Active Security Monitoring: Next Generation Endpoint Protection and Ransomware Recovery
    Progent's ProSight Active Security Monitoring is an endpoint protection solution that incorporates next generation behavior analysis tools to defend endpoints as well as servers and VMs against new malware attacks such as ransomware and email phishing, which routinely get by traditional signature-matching AV products. ProSight ASM safeguards on-premises and cloud-based resources and offers a single platform to automate the entire threat progression including blocking, infiltration detection, containment, remediation, and forensics. Key features include one-click rollback with Windows Volume Shadow Copy Service and automatic network-wide immunization against new threats. Find out more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection (ESP): Unified Endpoint Protection
    ProSight Enhanced Security Protection managed services offer affordable in-depth security for physical and virtual servers, workstations, smartphones, and Microsoft Exchange. ProSight ESP utilizes adaptive security and advanced machine learning for continuously monitoring and responding to security assaults from all attack vectors. ProSight ESP provides two-way firewall protection, penetration alerts, endpoint management, and web filtering through cutting-edge tools packaged within a single agent accessible from a unified control. Progent's security and virtualization experts can assist your business to plan and configure a ProSight ESP deployment that addresses your company's specific requirements and that allows you demonstrate compliance with government and industry information security standards. Progent will help you define and implement policies that ProSight ESP will manage, and Progent will monitor your network and respond to alarms that require immediate action. Progent can also help you to set up and test a backup and disaster recovery system such as ProSight Data Protection Services so you can get back in business rapidly from a destructive cyber attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Microsoft Exchange filtering.

  • ProSight Data Protection Services: Managed Cloud Backup
    ProSight Data Protection Services from Progent provide small and medium-sized businesses a low cost end-to-end solution for reliable backup/disaster recovery (BDR). Available at a fixed monthly rate, ProSight DPS automates and monitors your backup activities and allows rapid recovery of vital files, applications and VMs that have become unavailable or damaged due to hardware breakdowns, software bugs, natural disasters, human error, or malware attacks like ransomware. ProSight DPS can help you protect, recover and restore files, folders, applications, system images/, as well as Microsoft Hyper-V and VMware virtual machine images/. Important data can be backed up on the cloud, to an on-promises device, or to both. Progent's backup and recovery specialists can deliver world-class support to set up ProSight Data Protection Services to be compliant with government and industry regulatory standards such as HIPPA, FINRA, PCI and Safe Harbor and, whenever needed, can assist you to restore your critical information. Learn more about ProSight Data Protection Services Managed Cloud Backup and Recovery.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is a network infrastructure management service that makes it simple and inexpensive for small and mid-sized organizations to map out, track, optimize and debug their networking hardware such as routers and switches, firewalls, and load balancers plus servers, printers, endpoints and other devices. Using state-of-the-art RMM technology, WAN Watch ensures that network maps are kept updated, captures and displays the configuration of virtually all devices connected to your network, tracks performance, and generates notices when potential issues are discovered. By automating tedious management processes, ProSight WAN Watch can knock hours off ordinary tasks such as network mapping, reconfiguring your network, locating appliances that need critical updates, or isolating performance problems. Learn more about ProSight WAN Watch network infrastructure monitoring and management consulting.

  • ProSight Email Guard: Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email security solution that uses the technology of leading data security vendors to provide web-based control and comprehensive protection for your email traffic. The hybrid architecture of Progent's Email Guard integrates a Cloud Protection Layer with an on-premises gateway device to offer complete defense against spam, viruses, Dos Attacks, DHAs, and other email-borne threats. The cloud filter serves as a preliminary barricade and keeps most threats from making it to your network firewall. This decreases your vulnerability to inbound attacks and saves network bandwidth and storage space. ProSight Email Guard's onsite gateway appliance adds a further layer of analysis for inbound email. For outbound email, the onsite security gateway offers AV and anti-spam protection, protection against data leaks, and encryption. The on-premises gateway can also help Exchange Server to monitor and safeguard internal email that originates and ends inside your corporate firewall. Learn more about Progent's Email Guard spam filtering, virus defense, email content filtering and data loss protection.

  • ProSight LAN Watch: Server and Endpoint Remote Monitoring and Management
    ProSight LAN Watch is Progentís server and desktop monitoring service that incorporates state-of-the-art remote monitoring and management technology to keep your network operating at peak levels by checking the health of vital computers that drive your business network. When ProSight LAN Watch detects an issue, an alert is sent automatically to your designated IT management staff and your assigned Progent engineering consultant so all potential issues can be resolved before they have a chance to impact productivity Learn more about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small business can have its key servers and apps hosted in a secure fault tolerant data center on a high-performance virtual host configured and managed by Progent's network support professionals. Under Progent's ProSight Virtual Hosting service model, the client retains ownership of the data, the operating system software, and the apps. Since the environment is virtualized, it can be ported immediately to an alternate hosting solution without requiring a lengthy and difficult reinstallation process. With ProSight Virtual Hosting, you are not locked into a single hosting provider. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, maintain, retrieve and safeguard data about your IT infrastructure, processes, business apps, and services. You can instantly locate passwords or serial numbers and be warned automatically about impending expirations of SSLs or warranties. By cleaning up and organizing your IT documentation, you can eliminate up to 50% of time wasted trying to find critical information about your IT network. ProSight IT Asset Management features a common location for holding and sharing all documents related to managing your business network such as standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also supports advanced automation for collecting and relating IT information. Whether youíre making improvements, doing maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the data you need when you need it. Find out more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and low-cost alternative for small and medium-size businesses to obtain an unbiased assessment of the health of their IT system. Based on a selection of the top remote monitoring and management platforms in the industry, and overseen by Progent's certified group of information technology professionals, ProSight Network Audits help you see how closely the configuration of your core network assets adhere to best practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and provide instant benefits such as a cleaner Active Directory (AD) system. Both versions also come with a year of advanced remote network monitoring and management. Advantages can include simpler management, improved compliance with information security standards, more efficient utilization of network resources, quicker problem resolution, more dependable backup and recovery, and less downtime. Learn more information about Progent's ProSight Network Audits IT infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is a low-cost service based on a phone interview with a Progent backup/recovery consultant. The fact-finding interview is designed to assess your organization's preparedness to stop or recover rapidly following an attack by a ransomware variant like Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you personally to collect information concerning your current AV defense and backup platform, and Progent will then deliver a custom Basic Security and Best Practices Report detailing how you can follow industry best practices to deploy a cost-effective security and backup/recovery system that aligns with your company's requirements. For details, refer to Progent's ProSight Ransomware Preparedness Report.

Unique Advantages of Working with Progent
As a Microsoft-certified Partner and a Microsoft Small Business Specialist, Progent is a recognized expert at the core system software and office productivity applications used by the majority of small and mid-size businesses. As a Cisco-qualified partner, Progent also offers expertise for an ever more sophisticated collection of infrastructure technologies including firewalls, switches, routers, VoIP solutions, and wireless access. In addition, Progent's CISSP-certified cybersecurity experts, CISM-authorized security engineers, CISA-qualified security audit specialists and GIAC-certified information assurance experts offer a company-wide view of system security and can assist with advanced security programs like SIEM solutions to help enterprises meet business guidelines and government mandates for network data protection and incident reporting.

The scope and size of Progent's engineering staff bring a unique set of benefits to organizations wishing to maximize the productivity of their information system within a realistic budget. These advantages include:

  • Best Practices
    Progentís team of Microsoft and Cisco qualified consultants average more than ten years of real-world industry background, at the forefront of network service, executing a wide variety of technical projects for an extensive mix of clients. Each Progent support professional shares a proven set of personal best practices which are combined into company-wide best practices standards that Progent teaches its support team. This ensures that you get not only expert technical help, but also a support engineer with proven approaches for resolving actual IT problems efficiently. Read additional information about Progent's best practices for network consulting.

  • Value Pricing
    Progent's pricing model is to bill for phone service and in-person visits per minute. Consequently, you are billed just for received support. Progent does not impose a more expensive rate for off-hours or priority service, and Progent does not bill for travel except for emergency calls where on-site time is less than four hours. Also, Progent applies no startup fee and requires no retainer for support services delivered during regular business hours. Many support firms impose substantial minimum fees or charge in increments of a quarter hour or more. Progent's small billing granularity avoids big invoices for fast fixes. Another advantage of granular billing is that you will be less tempted to allow simple issues to stay unaddressed until they become major ones. Read more concerning Progent's value pricing for IT outsourcing.

  • Full Documentation of IT Services
    Progent has developed a comprehensive service reporting system that stores and formats detailed documentation for all delivered support activities. Unlike many freelance consultants or small service firms who offer minimal documentation or details of services done, each service provided by Progent is tracked by full documentation. Every Progent staff member has access to the support documentation sent by every staff member to every client. The practice of detailing and archiving service records allows more effective service and eliminates a variety of common misfortunes such as when a service client is effectively held hostage to a consultant who refuses to let go of vital service information. Learn more about Progent's documentation of IT outsourcing services.

  • Knowledge Transfer
    Progent is committed to information transfer from Progent's support experts to customers. By teaching customers to deal with technical issues that are within their scope, Progent is able to concentrate on providing high-value services where Progent has little competition. Small companies who utilize freelance consultants or who maintain internal support personnel gain when Progent passes on information about new technology and tested methodologies to make their networks more robust, protected, and efficient. Read more details about Progent's knowledge transfer services.

How to Contact Progent
If your Paterson, New Jersey company wants to contact Progent to find out about network outsourcing, consulting, or tech support services, phone 800-993-9400 or go to Contact Progent.

Immediate Remote Technical Help
For fast online technical support, you can contact Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).

© 2002- 2019 Progent Corporation. All rights reserved.

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