Professional Online Help for Paterson, New Jersey Networks from World-class Engineers
Small companies have traditionally been overlooked by large network support firms. Some small companies permit themselves to become dangerously dependent on freelance engineers or small support firms who lack the size or comprehensive knowledge to react promptly or efficiently to technical emergencies. Other small companies turn to giant service providers staffed with technicians trained to provide by-the-numbers fixes for common problems but who are missing the background and versatility to deal with the diversity of environments and absence of standardization typical of small company information systems.

Progent's time-tested methodology for delivering affordable and successful network support to small businesses has made Progent one of the premiere Microsoft-certified IT consulting firms in the industry. Progent has provided online support to small businesses in every state in the United States (refer to Progent's customer testimonials).

For mid-size and large companies, Progent can provide co-sourcing and project management services to add to the technical skills of your in-house network support personnel. This can save money and minimize technical risks for big IT initiatives like application development, disaster recover/business continuity preparedness, security evaluations, office consolidations, or technology migrations.

Progent can also provide the services of certified consultants to help your business to plan and execute your cloud strategy.

Core Technologies Serviced by Progent's Consultants for Business Networks in Paterson, New Jersey
Progent's nationwide team of industry certified experts offers support for virtually all aspects of information technology used by businesses of all sizes. Practice areas served by Progent in and around Paterson include:

Service Delivery Options for Paterson, New Jersey Businesses
Progent has a variety of alternatives for providing small companies and local governments with cost-effective computer services for technical support, consulting, hosting, and IT administration. Progent's model for delivering network support services is based on the Help Desk operational structure common to big IT support groups. Progent's Help Desk Call Center Service Mechanism promotes fast response, comprehensive activity documentation, dependable follow-up, and strict expense control for an array of network service delivery alternatives that include remote repairs, in-person support, top-level consulting, as well as server and application hosting.

  • Online Service
    Progentís Technical Response Center offers emergency and scheduled online support for Windows, Linux, Apple Mac, and Cisco-based systems in the U.S. and worldwide. Progent's seasoned support experts can assist clients to troubleshoot and repair hardware and software issues without the expense or delay of in-person support visits. The experience of Progent's network engineers makes it possible to handle the majority of network problems rapidly. For the most complex issues, Progent's breadth of expertise allows the support team to escalate support calls to advanced subject matter experts. Progent provides a streamlined, web-accessible signup procedure for first-time customers to accommodate emergency network problems and Progent charges by the minute with no startup charges or time minimums, so you pay only for the assistance you receive. Experts you can access online include Cisco-certified CCIEs, Microsoft-Certified MCSEs, and CISA-certified security engineers. Find out more information concerning Progent's online network support expertise.

  • Onsite Support
    Progent offers onsite technical assistance for registered customers in major metropolitan areas in the United States. Progent's onsite service personnel can operate in conjunction with Progent's remote service engineers to deliver small companies the best of both worlds: on-premises support technicians when you require them plus the on-line expertise of Progent's seasoned team of IT engineers, security professionals, and business software developers. The response time for in-person support calls is usually under 24 hours. There is no start-up or retainer charge for becoming a Progent client for on-premises support. Find out more details concerning why to register for Progent's onsite network support services.

  • Help Desk
    Progent's Help Desk Call Center Services are designed for small and midsize businesses who require prompt and reliable support from an online Help Desk with effective phone support, remote repair capability, and enough technical depth for all needed problem escalation. Because small and midsize companies usually have limited IT budgets and can provide little management attention for handling network support tasks, Progent's Contact Center Services could be the most efficient way to ensure that business computer systems are always up and running. Learn more details concerning Progent's Helpdesk outsourcing services.

  • IT Consulting Services
    Progent offers small companies budget-friendly availability of world-class consultants who can provide assistance with vital technologies including
  • Windows Server 2019 migration services, Microsoft Windows 2016 Hyper-V hybrid cloud solutions, Microsoft Windows Server expertise, Cisco network infrastructure, network protection consulting, fault tolerant network design, virtualization strategies, plus configuration, programming and training for small business software such as financials, operations, business analytics, sales automation, and office productivity software. Progent can provide assistance with one-shot projects including site moves and massive software migrations, extended projects like business reporting application development and support, relational database software programming and administration services, and web design, on-going services such as Microsoft System Center 2012 Operations Manager (SCOM 2012) support and SCOM 2016 consulting for network monitoring and network management, or urgent response like data restoration and virus removal.

  • Application Hosting
    Progent can host mission-critical business applications such as Exchange Server and Microsoft SQL Server to provide small businesses with higher degrees of dependability, protection, and recoverability than is feasible with the class of internal data center that is realistically affordable for the majority of small and midsize organizations. Because Progent utilizes the same data centers that host the equipment of some of the planet's largest information technology organizations, Progent can eliminate the expense of building and managing the systems required for world-class environmental control, power failover, and uninterruptible Internet connectivity. For managed application servers, Progent can also ensure that upgrades and revisions stay current, security and performance is constantly tracked, and systems and data files are consistently archived and ready for full and rapid restoration. Find out more concerning Progent's hosting for Microsoft Exchange Server and other critical applications.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting provides comprehensive hosting services for all of a small or midsize company's servers in an environment that not only delivers the top degree of dependability and expandability but that is also convenient for customers to migrate to another support provider or to move internally when your business situation calls for it. Progent's Private Cloud hosting is based on tested virtualization techniques that allow businesses with mixed networks to benefit significantly on the expense of hardware, system support, and network management while getting enterprise-class reliability and an unprecedented level of vendor flexibility. In contrast to conventional Software as a Service (SaaS) hosting offerings, Progent's Private Cloud Hosting covers all server-based software in one centrally administered service, can support the mixed- OS and non- standardized networks typical of smaller companies, and keeps control of the software in the client's hands so that moving to a new virtualized host is fast, safe, and affordable. This eliminates becoming a captive to a single hosting provider while still offering all the cost savings related to ASP and SaaS hosting alternatives.

  • Hybrid Cloud Integration Consulting
    Progent can provide expert remote support to help businesses of any size connect their information networks with popular public clouds including Microsoft Azure and Amazon AWS. Progent can assist you to plan and manage hybrid ecosystems that support Windows and Linux operating systems and applications in both cloud-only solutions or in hybrid topologies that seamlessly combine physical IT assets as well as public clouds. To help you to integrate public clouds with networks, Progent offers a range of public cloud integration support services that include Office 365 integration solutions with on-premises installations of Exchange, Azure design and deployment services, Amazon AWS cloud integration support, and Amazon Web Marketing Service (WMS) development and debugging. Progent has over 15 years of experience delivering high-level consulting expertise online, and Progent can make sure you successfully carry out your cloud migration initiatives on schedule and affordably.
Progent's Low-Cost Managed Services for Outsourcing Network Management
Progent's affordable ProSight suite of outsourced network management services is designed to provide small and mid-size organizations with enterprise-class support and state-of-the-art technology for all facets of information assurance. ProSight managed services offered by Progent include:
  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Recovery
    ProSight Active Security Monitoring is an endpoint protection solution that utilizes next generation behavior-based analysis technology to guard endpoint devices and physical and virtual servers against new malware assaults such as ransomware and file-less exploits, which routinely escape legacy signature-matching AV products. ProSight ASM protects local and cloud resources and provides a unified platform to manage the complete malware attack progression including blocking, identification, mitigation, cleanup, and forensics. Top features include one-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against newly discovered threats. Learn more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection: Unified Physical and Virtual Endpoint Security
    ProSight Enhanced Security Protection (ESP) managed services deliver ultra-affordable in-depth protection for physical and virtual servers, desktops, mobile devices, and Microsoft Exchange. ProSight ESP utilizes adaptive security and modern behavior analysis for round-the-clock monitoring and responding to security assaults from all attack vectors. ProSight ESP offers firewall protection, intrusion alarms, device control, and web filtering via leading-edge tools incorporated within a single agent managed from a unified console. Progent's data protection and virtualization consultants can help you to design and implement a ProSight ESP environment that meets your company's unique requirements and that allows you achieve and demonstrate compliance with legal and industry information protection standards. Progent will assist you specify and configure security policies that ProSight ESP will manage, and Progent will monitor your network and respond to alerts that require urgent action. Progent can also help your company to set up and test a backup and disaster recovery system such as ProSight Data Protection Services so you can recover quickly from a destructive cyber attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Exchange filtering.

  • ProSight DPS: Managed Backup
    ProSight Data Protection Services from Progent provide small and medium-sized organizations a low cost and fully managed solution for secure backup/disaster recovery. Available at a fixed monthly price, ProSight Data Protection Services automates and monitors your backup activities and enables rapid recovery of vital files, apps and virtual machines that have become lost or corrupted as a result of hardware breakdowns, software bugs, natural disasters, human mistakes, or malicious attacks such as ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, applications, system images, as well as Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to an on-promises device, or mirrored to both. Progent's BDR specialists can deliver world-class expertise to configure ProSight Data Protection Services to to comply with government and industry regulatory standards like HIPPA, FINRA, and PCI and, whenever needed, can assist you to recover your critical data. Learn more about ProSight Data Protection Services Managed Backup.

  • ProSight WAN Watch: Network Infrastructure Management
    Progentís ProSight WAN Watch is an infrastructure management service that makes it simple and inexpensive for smaller businesses to map, monitor, reconfigure and troubleshoot their connectivity hardware such as routers and switches, firewalls, and access points as well as servers, printers, endpoints and other networked devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch ensures that network diagrams are always current, captures and displays the configuration of virtually all devices connected to your network, monitors performance, and sends alerts when issues are discovered. By automating complex management activities, WAN Watch can knock hours off ordinary tasks such as making network diagrams, reconfiguring your network, locating devices that need important software patches, or identifying the cause of performance issues. Find out more details about ProSight WAN Watch infrastructure management services.

  • ProSight Email Guard: Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email filtering and encryption solution that incorporates the services and infrastructure of top information security vendors to deliver web-based control and world-class protection for your email traffic. The hybrid architecture of Email Guard managed service integrates a Cloud Protection Layer with an on-premises security gateway appliance to offer complete defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. ProSight Email Guard's cloud filter acts as a first line of defense and keeps most threats from reaching your network firewall. This reduces your vulnerability to external attacks and saves network bandwidth and storage space. ProSight Email Guard's onsite gateway appliance provides a deeper level of inspection for inbound email. For outgoing email, the local gateway offers AV and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The onsite gateway can also assist Exchange Server to track and safeguard internal email traffic that stays inside your corporate firewall. Learn more about Progent's Email Guard spam filtering, virus blocking, content filtering and data leakage prevention.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring and Management
    ProSight LAN Watch is Progentís server and desktop monitoring service that incorporates advanced remote monitoring and management techniques to help keep your network running efficiently by checking the state of vital computers that drive your business network. When ProSight LAN Watch detects a problem, an alarm is transmitted automatically to your designated IT staff and your assigned Progent consultant so all potential issues can be addressed before they can disrupt your network Learn more details about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small organization can have its critical servers and applications hosted in a secure fault tolerant data center on a fast virtual machine host configured and maintained by Progent's network support experts. With the ProSight Virtual Hosting model, the customer owns the data, the operating system software, and the apps. Since the system is virtualized, it can be moved easily to an alternate hardware solution without requiring a time-consuming and difficult reinstallation process. With ProSight Virtual Hosting, you are not locked into one hosting service. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, update, retrieve and protect information about your IT infrastructure, processes, business apps, and services. You can quickly locate passwords or IP addresses and be warned about impending expirations of SSLs or domains. By cleaning up and organizing your network documentation, you can eliminate up to half of time wasted looking for vital information about your network. ProSight IT Asset Management features a common location for holding and collaborating on all documents related to managing your business network like standard operating procedures and self-service instructions. ProSight IT Asset Management also offers a high level of automation for collecting and relating IT information. Whether youíre making improvements, doing regular maintenance, or responding to a crisis, ProSight IT Asset Management gets you the information you require when you need it. Find out more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and affordable alternative for small and mid-size organizations to obtain an objective assessment of the overall health of their IT system. Based on some of the leading remote monitoring and management (RMM) platforms available, and supervised by Progent's certified team of information technology experts, ProSight Network Audits show you how well the deployment of your essential network devices conform to leading practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide immediate benefits such as a cleaner Active Directory system. Both also include a year of cutting-edge remote network monitoring and management (RMM). Benefits can include easier management, better compliance with information security standards, higher utilization of IT assets, quicker troubleshooting, more dependable backup and recovery, and less downtime. Learn more about ProSight Network Audits network infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is a low-cost service centered on a brief phone interview with a Progent backup/recovery consultant. The fact-finding interview is intended to evaluate your organization's preparedness to block or recover rapidly after an assault by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you personally to collect information concerning your existing security profile and backup system, and Progent will then produce a written Basic Security and Best Practices Report document describing how you can follow best practices to deploy an efficient AV and backup/recovery environment that meets your business requirements. For additional information, visit The ProSight Ransomware Preparedness Report Service.

Special Benefits of Working with Progent
As a Microsoft-certified Partner and Small Business Specialist, Progent is an acknowledged leader in supporting the core system software and productivity applications important to most small and medium-size companies and local governments. As a Cisco-certified partner, Progent also offers expertise for an increasingly sophisticated collection of network products including firewalls, routers and switches, voice-over-IP options, and wireless networking. In addition, Progent's CISSP-Certified cybersecurity experts, CISM-qualified security professionals, CISA-certified security audit consultants and GIAC-qualified information assurance experts can provide a company-wide view of system protection and can help with advanced security programs such as Security information and Event Management (SIEM) solutions to help companies comply with industry standards and statutory mandates for network information security and incident reporting.

The breadth and size of Progent's consulting team offer a powerful array of advantages to organizations trying to maximize the productivity of their IT network within a reasonable budget. These benefits include:

  • Best Practices
    Progentís team of Microsoft and Cisco Premier Certified experts average longer than a decade of real-world professional experience, at the front lines of IT support, performing a wide variety of IT projects for an extensive mix of customers. Each Progent support professional shares a proven collection of personal best practices which are combined into shared leading practices training that Progent instills in its support staff. This guarantees that you get not only world-class IT skills, but also a support engineer with proven methods for resolving actual IT problems quickly. Learn more details about Progent's best practices for network consulting.

  • Efficient Pricing
    Progent's pricing policy is to bill for phone service and on-site visits by the minute. As a result, you are invoiced only for received services. Progent does not demand a more expensive rate for off-hours or urgent service, and Progent does not bill for travel except for urgent support where on-site time is less than four hours. In addition, Progent imposes no sign-up fee and asks no retainer for services provided during regular working hours. Many support organizations demand substantial minimum fees or charge in increments of a quarter hour or more. Progent's one-minute billing granularity does away with big bills for quick fixes. Another benefit of by-the-minute billing is that customers are less inclined to permit less critical problems to stay unaddressed until they grow into big ones. Read more concerning Progent's value pricing for IT outsourcing.

  • Full Documentation of Network Services
    Progent has created a comprehensive support reporting system that records and organizes complete documentation for all delivered support activities. Unlike many independent consultants or small support organizations who offer minimal documentation or specifics of services performed, each service provided by Progent is accompanied by full documentation. Every Progent consultant has access to the service documentation sent by each consultant to every client. The discipline of detailing and archiving service records results in more effective service and eliminates a variety of common problems such as when a service customer is virtually held hostage to a consultant who refuses to let go of vital service information. Find out additional information about Progent's documentation of IT outsourcing services.

  • Knowledge Transfer
    Progent practices knowledge transfer from Progent's support experts to customers. By educating clients to resolve problems that are within their scope, Progent is able to focus on offering high-value skills where Progent has little competition. Small businesses who utilize freelance service providers or who maintain in-house support staffs gain when Progent passes on knowledge about critical technology and tested methodologies to make their IT environments more reliable, protected, and efficient. Learn more about Progent's knowledge transfer services.

Get in Touch with Progent
In case your Paterson, New Jersey business needs to get in touch with Progent about network outsourcing, consulting, or technical support, phone 800-993-9400 or visit Contact Progent.

Fast Online Network Help
For immediate remote help, you can contact Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).

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Progent offers live online training for a range of client apps and environments such as Microsoft Office Excel, Word, PowerPoint and Project plus Acrobat Writer, Adobe Photoshop, Crystal Reports, and Windows 10. Online training provides the advantages of conventional in-person instruction, including instant interaction between clients and teachers, but avoids the costs of travel and the challenge of trying to accommodate the availability of multiple trainees. Available to individuals or classes of all sizes, Progent's live online instruction allows the instructor to run the class from a remote office and the clients can be spread throughout an office or all over the the U.S. Live online education supports proven learning mechanisms such as broadcast white boards, real-time questions, and shared desktops. Sessions can be short and targeted to specific subjects or longer in time and broader in coverage.

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The Progent Test and Training Lab at the QTS (formerly Herakles) Data Center can be used for piloting mission-critical applications, developing efficient system upgrade methodologies, assessing and optimizing performance, planning or verifying disaster recovery strategies, resolving compatibility problems, and establishing training systems for new technologies. For Progent clients who lack sufficient in-house resources to assemble proper test environments, the lab cuts capital costs and engineering risk and helps keep critical IT initiatives on schedule.

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Microsoft Lync 2013, rebranded Skype for Business, enables businesses of any size to build a centrally managed and secure communications environment that supports the modern BYOD computing model with IM, presence, audio/video and web meetings with app sharing and whiteboard, and both IP-based and PSTN calling across a broad assortment of stationary PCs and handheld devices. Progent's Microsoft-certified Lync Server 2013 experts and system integrators can assist you to evaluate the advantages of Lync Server 2013, create an in-house, cloud-resident (with Microsoft Lync Online) or hybrid topology suitable for your present and future plans, implement Lync Server 2013 so as to speed up your ROI, and deliver custom online and on-premises training to your IT staff and users. Progent offers expertise in key pieces of a Lync 2013 deployment including Windows Server, SQL Server and Exchange Server, and Progent can help you to combine Lync 2013 with key Office and Office 365 apps such as Outlook clients and PowerPoint.

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Progent's ProSight family of managed services are intended to offer organizations who have minimal internal IT support teams with affordable access to enterprise-class management tools and technical experts. Benefits of Progent's ProSight line of managed IT services include fixed IT management costs, automation of routine administrative processes, continual adoption of the latest technology, graceful transition from legacy systems to up-to-date solutions, improved alignment of computer technology with strategic goals, access to seasoned network experts, and freeing up management to concentrate on business instead of fast-evolving computer technology.

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Progent's Cisco-Meraki Wi-Fi access point consultants can assist your organization to plan, configure, administer and troubleshoot Cisco's Meraki-based Wi-Fi networks for environments from a branch office to a campus or a multi-site enterprise. Progent can also help you to integrate other Cisco devices for unified management.

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Progent can help organizations of all sizes to follow best practices to configure System Center 2012 Virtual Machine Manager hosts and host groups, fabric, storage, and libraries; plan, implement, and administer private clouds, VMs, and VMM services in SCVMM 2012; and integrate SCVMM 2012 with SCOM 2012 for enterprise-class reporting. Progent can help you to upgrade from an older edition of System Center Virtual Machine Manager or from another virtualization management system, and Progent can show you how you to enhance and troubleshoot your current SCVMM 2012 environment to make sure you get maximum return on investment.

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If your business computer system combines Solaris technology with Windows, Progent can show you how to incorporate your IT resources into a cohesive environment that allows all your OS platforms to run side by side for simple administration, transparent dataflow, high reliability, enhanced performance, and tight security. Progent's Sun Solaris and Microsoft Windows coexistence assistance services include network architecture configuration and support, support for Windows services for UNIX, online server monitoring and administration, remote network support and troubleshooting, on-site technical support, and Helpdesk outsourcing.

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Microsoft System Center 2016 Virtual Machine Manager (SCVMM 2016) is part of Microsoft's System Center 2016 family of IT infrastructure monitoring and management tools and is designed to offer a centralized mechanism for configuring and administering virtualized datacenters across hybrid environments that can incorporate on-premises and hosted datacenters and Azure publics cloud services. Progent's Virtual Machine Manager 2016 consultants can help businesses of all sizes with any aspect of building, deploying, and managing a SCVMM 2016 solution. Progent can review your virtualization topology, help you migrate smoothly from older versions of Virtual Machine Manager, develop processes for creating and installing virtual machines and hosts, design high-availability scale-out clusters, integrate your private cloud infrastructure with public cloud services, configure virtual switches, write and debug PowerShell scripts, and help you assess the potential business benefits of the latest capabilities like Storage Spaces Direct and Host Guardian Service. Progent's hypervisor experts can provide advanced Hyper-V consulting and VMware ESXi expertise.

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Progent can show you how to design, configure, manage, and repair an efficient Wireless network infrastructure, select sensible technology, and configure wireless access points, bridges, antennas, wireless controllers, and other wireless products. Progent can also show you how to build a thorough 802.11ac wireless system security strategy that is well aligned with the security plan for your entire business network.

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