Fast, Low-cost Remote Computer Help for Pembroke Pines, Florida Small Businesses
For more than two decades, Progent has focused on providing enterprise-quality network support to clients with small-company budgets. Progent has developed a unique service solution that features a cost-effective, tightly connected virtual office infrastructure, custom remote repair technology, a large pool of consultants accredited in a broad array of IT disciplines, a Call Center service structure that maximizes responsiveness and ensures follow-up, a worldwide team of remote support experts, in-person service dispatching for the majority of most zip codes in the United States, and a corporate ethos focused on fixing technical issues in the least time and at the lowest cost to clients.
For medium-size and enterprise companies, Progent can provide co-sourcing support to supplement the subject matter expertise of your internal network support staff. Co-sourcing can save money and help meet schedules for big IT initiatives such as application development, disaster recovery preparedness, security audits, office consolidations, or technology migrations and upgrades.
Progent can also provide the services of certified consultants to help your company to plan and execute your cloud strategy.
Core Products and Technologies Supported by Progent's Consultants for Business Networks in Pembroke Pines, Florida
Progent's nationwide team of industry certified experts offers support for virtually all aspects of information systems used by organizations of any size. Practice areas supported by Progent in and around Pembroke Pines include:
Service Delivery Alternatives for Pembroke Pines, Florida Companies
Progent offers a selection of options for providing small and midsize businesses with affordable IT services for troubleshooting, system architecture, hosting, and IT management. Progent's model for delivering computer support services is built on the Call Center structure familiar to larger IT support groups. Progent's Contact Center Support Model promotes fast response, thorough activity documentation, consistent follow-through, and strict expense control for an array of IT service delivery modes that include remote repairs, in-person help, top-level consulting, as well as server hosting.
Progent's Flat-rate Managed Services for Remote Network Monitoring and Management
- Online Service
Progentís Technical Response Center provides urgent and scheduled remote service for Windows, Linux, Apple OS X, and Cisco-based environments in the U.S. and globally. Progent's seasoned service professionals can assist clients to analyze and repair network problems without the expense or delay of on-premises service visits. The experience of Progent's IT engineers allows them to resolve most IT issues quickly. For the toughest issues, Progent's depth of expertise makes it possible to escalate support calls to world-class subject matter experts. Progent provides a streamlined, web-based registration process for first-time clients to accommodate urgent situations and Progent bills per minute with no sign-up charges or time minimums, so you are invoiced only for the support you receive. Specialists you can access remotely include Cisco-premier CCIE network engineers, Microsoft-Premier MCSE consultants, and CISA-certified security engineers. Find out additional information concerning Progent's remote network troubleshooting services.
- On-site Support
Progent provides on-site technical assistance for signed-up clients in larger cities in the United States. Progent's onsite service personnel can operate in tandem with Progent's remote support engineers to give small companies the ideal combination: onsite support technicians when you require them as well as the on-line expertise of Progent's worldwide team of IT engineers, security specialists, and business application developers. The wait time for on-site service visits is typically less than 24 hours. There is no sign-up or retainer fee for becoming a Progent client for onsite service. Learn more details concerning how and why to register for Progent's in-person network support services.
- Help Desk
Progent's Standard Help Desk Services provide small organizations a comprehensive service desk solution that manages all facets of online desktop support from service requests through trouble ticket generation, screen sharing, progress tracking, problem solving, and reporting. Progent provides service desk support at a significant discount from Progent's normal desktop support rates, and Progent can provide the option of rapid as-needed escalation to subject matter experts to handle challenging problems. for more information, refer to Help Desk Services for Small Businesses.
- Consulting Expertise
Progent offers small and midsize businesses affordable access to world-class IT professionals who can deliver help with critical products and technologies such as
- Windows Server 2019 migration consulting, Microsoft Windows 2016 Hyper-V hybrid cloud solutions, Microsoft Windows Server and application support, Cisco network design, company-wide network security consulting, non-stop network engineering, virtual server solutions, plus integration, programming and training for small business programs including financials, ERP, reporting, CRM, and office productivity suites. Progent can provide assistance with short-term projects including office moves and massive software migrations, extended initiatives like management reporting application programming and customization, relational database application development and DBA services, and web development, continuing services including Microsoft System Center 2012 Operations Manager (SCOM 2012) expertise and SCOM 2016 consulting services for network monitoring and system administration, or urgent response like data restoration and malware removal.
- Application Server Hosting
Progent can host vital applications like Microsoft Exchange Server and SQL Server to provide small and midsize businesses with higher degrees of reliability, protection, and performance than is feasible with the class of internal data center that is realistically affordable for most small organizations. Since Progent uses the same facilities that host the equipment of some of the world's biggest information technology companies, Progent can eliminate the expense of building and managing the systems required for enterprise-class environmental control, electrical failover, and uninterruptible Internet connectivity. For managed application servers, Progent can also ensure that upgrades and revisions stay current, protection and performance is continually monitored, and systems and data files are regularly backed up and available for full and prompt recovery. Learn more concerning Progent's hosting services for Exchange and other mission-critical applications.
- Private Cloud Hosting
Progent's Private Cloud hosting provides full hosting for all of a small organization's production servers in an environment that not only delivers the top degree of availability and extensibility but that is also easy for clients to migrate to a different support firm or to move in-house whenever your circumstance warrants it. Progent's Private Cloud hosting is founded on tested virtualization technologies that allow small businesses with mixed networks to benefit significantly on the costs of capital equipment, infrastructure maintenance, and IT management while getting enterprise-class dependability and an unprecedented level of vendor independence. In contrast to conventional Software as a Service hosting offerings, Progent's Private Cloud Hosting Service encompasses all server-centric applications in one centrally managed package, can handle the mixed- OS and non- standardized networks common with smaller businesses, and retains control of the software licenses in the customer's possession so that moving to a new virtualized host is quick, safe, and affordable. This eliminates ending up a prisoner of a single hosting provider while still offering all the economies related to ASP and SaaS hosting alternatives.
- Hybrid Cloud Migration Consulting Services
Progent can provide expert remote consulting services to help companies of all sizes connect their information networks with leading public clouds including Azure and Amazon Web Services. Progent can help your it team to plan and administer cost-effective environments that support Windows and Linux operating systems and applications in either cloud-based solutions or in hybrid network models that combine physical resources along with public cloud services. To assist you to incorporate public cloud services with physical datacenters, Progent offers a range of public cloud migration services such as Office 365 integration with on-premises Exchange, Microsoft Azure planning and integration consulting, Amazon Web Services cloud integration support, and Amazon Web Marketing Service (WMS) programming and debugging. Progent has more than 15 years of background delivering advanced consulting services online, and Progent can make sure you complete your cloud migration projects quickly and within your budget.
Progent's affordable ProSight family of outsourced network management services is designed to provide small and mid-size organizations with enterprise-class support and cutting-edge technology for all aspects of information assurance and compliance. Managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring (ASM): Next Generation Endpoint Protection and Ransomware Recovery
Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) service that utilizes cutting edge behavior machine learning tools to defend endpoints and servers and VMs against new malware assaults like ransomware and file-less exploits, which easily escape traditional signature-based anti-virus tools. ProSight Active Security Monitoring safeguards on-premises and cloud-based resources and offers a unified platform to address the entire threat progression including filtering, identification, containment, remediation, and post-attack forensics. Key capabilities include single-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against new attacks. Find out more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Unified Physical and Virtual Endpoint Protection
ProSight Enhanced Security Protection (ESP) managed services offer affordable multi-layer protection for physical servers and VMs, workstations, mobile devices, and Exchange email. ProSight ESP uses adaptive security and advanced heuristics for continuously monitoring and reacting to cyber assaults from all vectors. ProSight ESP delivers two-way firewall protection, penetration alerts, endpoint management, and web filtering through leading-edge tools incorporated within one agent managed from a single control. Progent's data protection and virtualization experts can assist you to plan and implement a ProSight ESP deployment that addresses your company's unique needs and that helps you demonstrate compliance with government and industry information security standards. Progent will help you define and implement policies that ProSight ESP will manage, and Progent will monitor your network and respond to alerts that call for immediate action. Progent can also help you to install and verify a backup and restore system like ProSight Data Protection Services (DPS) so you can get back in business rapidly from a destructive cyber attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified endpoint security and Exchange email filtering.
- ProSight DPS: Managed Backup and Recovery
ProSight Data Protection Services provide small and mid-sized businesses a low cost and fully managed solution for secure backup/disaster recovery (BDR). Available at a low monthly rate, ProSight DPS automates and monitors your backup activities and allows rapid recovery of critical data, applications and virtual machines that have become unavailable or damaged due to hardware breakdowns, software glitches, disasters, human mistakes, or malicious attacks such as ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, applications, system images, plus Hyper-V and VMware images/. Critical data can be backed up on the cloud, to a local storage device, or to both. Progent's BDR specialists can provide advanced expertise to configure ProSight DPS to be compliant with regulatory requirements like HIPPA, FINRA, and PCI and, whenever needed, can assist you to restore your business-critical information. Find out more about ProSight DPS Managed Backup.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and inexpensive for small and mid-sized organizations to diagram, track, enhance and debug their networking hardware such as routers and switches, firewalls, and wireless controllers plus servers, endpoints and other networked devices. Using cutting-edge RMM technology, WAN Watch ensures that network maps are always current, captures and manages the configuration of almost all devices on your network, monitors performance, and generates notices when potential issues are detected. By automating complex management and troubleshooting processes, ProSight WAN Watch can knock hours off common chores like making network diagrams, reconfiguring your network, finding devices that need important software patches, or resolving performance bottlenecks. Find out more about ProSight WAN Watch network infrastructure monitoring and management services.
- ProSight Email Guard: Spam Filtering, Data Leakage Protection and Content Filtering
ProSight Email Guard is Progent's email security solution that incorporates the technology of leading information security companies to provide web-based control and world-class protection for your email traffic. The powerful architecture of Progent's Email Guard managed service integrates cloud-based filtering with a local gateway device to offer complete defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-based threats. ProSight Email Guard's Cloud Protection Layer acts as a preliminary barricade and blocks the vast majority of unwanted email from reaching your network firewall. This reduces your vulnerability to inbound attacks and conserves system bandwidth and storage space. ProSight Email Guard's onsite security gateway device adds a deeper level of inspection for inbound email. For outbound email, the on-premises security gateway offers anti-virus and anti-spam filtering, protection against data leaks, and encryption. The on-premises gateway can also assist Microsoft Exchange Server to track and protect internal email traffic that originates and ends within your corporate firewall. Learn more about Progent's Email Guard spam filtering, virus blocking, email content filtering and data loss protection.
- ProSight LAN Watch: Server and Endpoint Remote Monitoring and Management
ProSight LAN Watch is Progentís server and desktop monitoring managed service that incorporates advanced remote monitoring and management techniques to keep your IT system running efficiently by checking the health of critical assets that power your business network. When ProSight LAN Watch uncovers a problem, an alarm is transmitted automatically to your specified IT management staff and your Progent engineering consultant so that any potential problems can be resolved before they can disrupt productivity Find out more about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small business can have its critical servers and applications hosted in a protected Tier III data center on a high-performance virtual machine host set up and maintained by Progent's IT support experts. With Progent's ProSight Virtual Hosting service model, the customer retains ownership of the data, the OS software, and the applications. Because the system is virtualized, it can be moved immediately to an alternate hardware solution without requiring a lengthy and technically risky reinstallation process. With ProSight Virtual Hosting, your business is not tied a single hosting provider. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, update, find and safeguard data about your IT infrastructure, procedures, applications, and services. You can instantly locate passwords or serial numbers and be alerted about impending expirations of SSLs ,domains or warranties. By updating and organizing your IT infrastructure documentation, you can eliminate as much as half of time thrown away looking for critical information about your IT network. ProSight IT Asset Management features a centralized repository for holding and collaborating on all documents related to managing your business network such as standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports a high level of automation for gathering and associating IT data. Whether youíre making improvements, doing regular maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the data you require the instant you need it. Learn more about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and low-cost alternative for small and medium-size businesses to obtain an objective assessment of the health of their information system. Powered by a selection of the leading remote monitoring and management tools in the industry, and supervised by Progent's world-class team of information technology professionals, ProSight Network Audits help you see how well the configuration of your core network assets conform to best practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and provide immediate ROI such as a cleaner Active Directory system. Both versions also include a year of advanced remote network monitoring and management (RMM). Benefits can include simpler network management, improved compliance with data security regulations, more efficient utilization of network resources, quicker troubleshooting, more reliable backup and recovery, and higher availability. See more about ProSight Network Audits network infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is an affordable service based on a phone interview with a Progent information assurance consultant. The interview is designed to assess your organization's preparedness either to stop or recover rapidly following an assault by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you personally to gather information about your current security profile and backup platform, and Progent will then produce a written Basic Security and Best Practices Report describing how you can follow best practices to deploy a cost-effective security and backup environment that meets your business needs. For additional information, visit The ProSight Ransomware Preparedness Report.
Why Progent Is the Smart Choice for Pembroke Pines, Florida Small Businesses
Progent's size, depth of technical expertise, and familiarity with corporate IT support allow small companies to sidestep the problems associated with over dependence on thinly staffed service firms or freelance engineers.
Working with Progent enables your company to:
- Prevent Excessive Reliance on Freelance Support Consultants
For network support, smaller businesses sometimes rely heavily on freelance engineers. Though freelance support providers carry lower expenses than more substantial support organizations and can afford to charge nominally smaller fees, they are often too overworked to react quickly to critical problems. If an independent consultant is busy with another client, ill, on vacation, or in training, the absence of backup personnel may require your business to go without assistance during a crisis. As your company expands, network downtime or problems with line-of-business programs become more expensive. The dollars you thought you were saving on an independent consultant can evaporate fast due to lost output. In addition, when independent engineers confront new problems, the unavailability of a large consulting team to depend on for assistance forces them to learn in place while your company winds up with the bill for their ongoing training.
- Have Access to Certified Professionals in Sophisticated IT Issues
Many smaller service organizations or independent engineers specializing in small business network consulting are capable of delivering routine fixes but don't have the experience to deal efficiently with complicated network infrastructures with mixed platforms, many offices, Voice over IP implementations, remote clients, interconnected financial and operational software, data-driven web sites, and custom business software. Progent's experience with worldwide companies and Progent's large team of specialists can be valuable to your small business because big-company networks are by nature complex, integration issues require in-depth understanding of in many technical areas, and reaching an acceptable degree of robustness, reliability, and protection calls for industry-proven leading practices.
- Create a Firm Foundation for Growth
Small companies often begin with a network cobbled together on a tight budget. Without a solid basis, a sequence of improvised fixes commonly get piled on top of a weak structure. As a company grows, reliability and expandability problems can hinder the success of the business. Such networks require thorough evaluation, intelligent strategic planning, and broad-based expertise to upgrade to a network environment that can act as the reliable foundation to handle current business needs and ease future growth.
- Work with Solution Consultants, Not Product Vendors
Smaller businesses require guidance and insight to navigate through an ever more complex maze of IT alternatives available for enabling growth and improving efficiency. They do not need an IT consultant or support firm that attempts to promote a product. Progent avoids conflicts of interest by not reselling any products. Progent offers services only. This allows Progent to match technical support with the genuine interests of clients. Combining network support and product selling can lead to a conflict where the proposed solution is built around a preselected vendor instead of being based on the actual requirements of a client.
If your Pembroke Pines, Florida company wants to contact Progent to find out about IT outsourcing, consulting, or technical support, phone 800-993-9400 or refer to Contact Progent.
Immediate Remote Network Support
For fast online support, you can contact Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).