Pembroke Pines, FL Online Support from World-class Network Service Experts
Progent's computer network help services can provide your Pembroke Pines, FL business affordable and consistent support from world-class network experts. By providing IT consulting service when you need it, offering advanced expertise for line-of-business technologies, delivering value-added support such as 24x7 server monitoring, and charging only for support you use, Progent gives your Pembroke Pines, Florida business an economical solution for optimizing the profitability of small-scale office networks. If you maintain an on-premises system, connect to cloud-based resources, or have a hybrid cloud/on-premises network, Progent is the smart way for organizations to create and manage a robust and secure IT system and to have quick availability of the experienced consulting usually available only to businesses who are able to set up a sizeable internal information technology staff.
For mid-size and large companies, Progent can provide co-sourcing and project management services to add to the subject matter expertise of your internal IT support staff. This can reduce expenses and help meet schedules for big IT initiatives such as software programming, business continuity planning and testing, security evaluations, merging datacenters, or software migrations and upgrades.
Progent can also provide access to certified experts to assist your business to design and execute your cloud computing strategy.
Main Technologies Supported by Progent for Business Networks in Pembroke Pines, Florida
Progent's team of world-class support professionals provides support for all aspects of network technology deployed by businesses of any size. Areas served by Progent in Pembroke Pines include:
Service Delivery Options for Pembroke Pines, Florida Companies
Progent has a selection of alternatives for providing small and midsize companies with cost-effective IT services for troubleshooting, system architecture, and IT administration. Progent's model for providing computer support services is based on the Help Desk Call Center structure familiar to big IT organizations. Progent's Helpdesk Service Mechanism promotes rapid response, thorough activity records, consistent follow-through, and strict cost monitoring for an array of network support delivery modes that include online repairs, onsite help, and top-tier consulting.
Progent's Flat-rate Managed Services for Remote IT Monitoring and Management
- Online Service
Progentís Technical Response Center offers emergency and scheduled remote support for Windows, Linux, Apple OS X, and Cisco-powered environments in the U.S. and globally. Progent's certified support professionals can help customers to troubleshoot and repair network issues without the cost or delay of on-premises service visits. The experience of Progent's IT engineers allows them to handle most network problems quickly. For complex issues, Progent's depth of expertise makes it possible to escalate trouble tickets to world-class subject matter experts. Progent offers a streamlined, web-accessible signup process for first-time customers to accommodate urgent network problems and Progent charges per minute with zero startup charges or minimums, so you pay only for the assistance you receive. Experts available online include Cisco-certified CCIEs, Microsoft-Premier MCSE consultants, and CISM-certified security professionals. Find out additional details concerning Progent's online network troubleshooting services.
- Onsite Support
Progent provides onsite computer assistance for signed-up clients in larger cities in the United States. Progent's on-site service personnel can operate in tandem with Progent's online support experts to deliver small and midsize businesses the ideal combination: on-premises service technicians when you require them as well as the remote expertise of Progent's seasoned staff of network engineers, security specialists, and business software developers. The response time for in-person support visits is usually under 24 hours. Progent requires no start-up or retainer charge for registering as a Progent client for onsite service. Learn more details about how and why to register for Progent's onsite computer support services.
- Help Desk
Progent's Standard Help Desk Services provide small businesses an end-to-end solution that handles all facets of online Level 1 desktop support from service requests through trouble ticket generation, screen sharing, status tracking, problem resolution, and management reports. Progent provides help desk services at a significant discount from Progent's normal desktop service rates, and Progent offers the option of rapid as-needed escalation to subject matter experts to resolve challenging problems. For details, see Online Help Desk Services.
- Consulting Services
Progent offers small businesses affordable access to world-class IT professionals who can deliver assistance with vital technologies including
- Windows Server 2019 migration consulting, Microsoft Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Microsoft Windows Server expertise, Cisco network infrastructure, company-wide network protection engineering, non-stop it system design, virtualization strategies, plus integration, customization and support for small business software such as accounting, ERP and MRP, reporting, CRM, and office productivity suites. Progent can provide assistance with short-term projects including office moves and massive system migrations, longer term initiatives such as management information software programming and customization, relational database application programming and DBA support, and web development, on-going services such as System Center 2012 Operations Manager (SCOM 2012) expertise and Operations Manager 2016 consulting services for IT infrastructure monitoring and network administration, or urgent services such as data restoration and virus cleanup.
- Private Cloud Hosting Services
Progent's Private Cloud hosting service provides full hosting services for all of a small or midsize organization's production servers in an environment that not only delivers the highest degree of dependability and extensibility but that is also convenient for customers to transfer to a different support provider or to bring internally when your business situation warrants it. Progent's Private Cloud hosting is based on proven virtual server techniques that permit companies with multi-vendor networks to benefit dramatically on the expense of hardware, infrastructure maintenance, and network management while getting enterprise-class dependability and an unprecedented level of vendor flexibility. In contrast to ordinary Software as a Service (SaaS) hosting offerings, Progent's Private Cloud Hosting Service covers all server-centric applications in a single centrally administered package, can support the mixed- OS and loosely standardized environments common with smaller companies, and keeps ownership of the licenses in the customer's hands so that migrating to a different virtual host is fast, safe, and inexpensive. This eliminates ending up a prisoner of a single hosting service while still offering all the savings associated with ASP and SaaS hosting services.
- Hybrid Cloud Migration Support
Progent can provide advanced online support services to help companies of any size integrate their networks with popular public clouds such as Microsoft Azure and Amazon AWS. Progent can help you to plan and manage hybrid ecosystems that support Windows and Linux operating systems and applications in both cloud-based systems or in hybrid network models that seamlessly combine physical IT assets as well as public clouds. To assist you to incorporate cloud services with physical datacenters, Progent can provide a range of public cloud integration support services that include Office 365 integration with on-premises Exchange deployments, Microsoft Azure planning and integration services, Amazon AWS cloud integration, Amazon Web Marketing Service programming and debugging, and Google Cloud Platform (GCP) planning and integration consulting. Progent has over two decades of background providing high-level consulting expertise online, and Progent can help you complete your cloud integration projects on schedule and within your budget.
Progent's low-cost ProSight line of managed services is intended to provide small and mid-size businesses with enterprise-class support and cutting-edge technology for all aspects of information assurance and compliance. ProSight managed services available from Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring (ASM): Next Generation Endpoint Protection and Ransomware Recovery
ProSight Active Security Monitoring is an endpoint protection service that incorporates cutting edge behavior-based machine learning tools to defend endpoints and servers and VMs against new malware attacks such as ransomware and file-less exploits, which routinely evade traditional signature-based anti-virus products. ProSight Active Security Monitoring safeguards on-premises and cloud-based resources and offers a single platform to manage the entire threat lifecycle including protection, identification, mitigation, remediation, and post-attack forensics. Top features include single-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against new threats. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Unified Physical and Virtual Endpoint Protection
Progent's ProSight Enhanced Security Protection managed services deliver ultra-affordable multi-layer security for physical and virtual servers, workstations, mobile devices, and Microsoft Exchange. ProSight ESP utilizes contextual security and modern behavior analysis for round-the-clock monitoring and reacting to cyber threats from all attack vectors. ProSight ESP provides firewall protection, penetration alerts, endpoint management, and web filtering through cutting-edge technologies packaged within a single agent accessible from a single control. Progent's security and virtualization consultants can assist you to plan and configure a ProSight ESP deployment that meets your company's unique requirements and that helps you achieve and demonstrate compliance with government and industry data security standards. Progent will assist you specify and implement policies that ProSight ESP will enforce, and Progent will monitor your network and react to alarms that require immediate action. Progent can also assist you to set up and test a backup and disaster recovery system like ProSight Data Protection Services (DPS) so you can get back in business rapidly from a destructive security attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Exchange filtering.
- ProSight DPS: Managed Cloud Backup
ProSight Data Protection Services offer small and mid-sized organizations a low cost end-to-end service for secure backup/disaster recovery. For a low monthly cost, ProSight Data Protection Services automates your backup processes and allows fast recovery of vital files, applications and VMs that have become lost or corrupted due to component failures, software bugs, disasters, human mistakes, or malware attacks like ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, apps, system images, plus Hyper-V and VMware images/. Critical data can be protected on the cloud, to an on-promises device, or to both. Progent's backup and recovery specialists can provide world-class expertise to configure ProSight DPS to to comply with regulatory requirements like HIPAA, FINRA, PCI and Safe Harbor and, whenever necessary, can assist you to recover your critical information. Read more about ProSight DPS Managed Cloud Backup and Recovery.
- ProSight WAN Watch: Infrastructure Management
Progentís ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and inexpensive for smaller businesses to map out, monitor, reconfigure and troubleshoot their connectivity appliances such as switches, firewalls, and access points plus servers, client computers and other devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch ensures that infrastructure topology diagrams are always updated, copies and displays the configuration information of virtually all devices on your network, monitors performance, and generates alerts when problems are discovered. By automating time-consuming management processes, WAN Watch can knock hours off ordinary chores like making network diagrams, reconfiguring your network, locating appliances that require critical updates, or isolating performance problems. Find out more about ProSight WAN Watch infrastructure management services.
- ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Content Filtering
ProSight Email Guard is Progent's email filtering and encryption solution that incorporates the technology of leading information security companies to provide centralized management and comprehensive protection for your inbound and outbound email. The powerful structure of Progent's Email Guard combines a Cloud Protection Layer with an on-premises security gateway appliance to offer advanced defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-borne malware. The Cloud Protection Layer acts as a first line of defense and blocks most threats from making it to your network firewall. This decreases your exposure to external threats and saves network bandwidth and storage space. ProSight Email Guard's onsite security gateway appliance adds a further layer of analysis for incoming email. For outbound email, the on-premises security gateway offers AV and anti-spam protection, policy-based Data Loss Prevention, and encryption. The local security gateway can also help Exchange Server to monitor and protect internal email traffic that stays within your security perimeter. Find out more about Progent's Email Guard spam filtering, virus defense, email content filtering and data leakage prevention.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring service that incorporates advanced remote monitoring and management techniques to help keep your network running efficiently by tracking the state of vital computers that drive your information system. When ProSight LAN Watch detects a problem, an alert is transmitted immediately to your designated IT staff and your Progent engineering consultant so that all looming problems can be resolved before they can disrupt productivity Learn more details about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and apps hosted in a protected Tier III data center on a fast virtual host set up and managed by Progent's network support professionals. With the ProSight Virtual Hosting model, the client retains ownership of the data, the OS software, and the applications. Because the system is virtualized, it can be moved easily to an alternate hardware environment without a lengthy and technically risky reinstallation process. With ProSight Virtual Hosting, your business is not tied a single hosting service. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, maintain, retrieve and safeguard data related to your network infrastructure, processes, applications, and services. You can quickly locate passwords or IP addresses and be warned automatically about upcoming expirations of SSL certificates or warranties. By updating and organizing your IT documentation, you can eliminate as much as half of time spent looking for critical information about your IT network. ProSight IT Asset Management includes a common location for holding and sharing all documents related to managing your business network such as standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers advanced automation for collecting and relating IT information. Whether youíre planning enhancements, doing maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the information you need when you need it. Learn more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and low-cost alternative for small and mid-size organizations to get an unbiased evaluation of the health of their information system. Based on some of the leading remote monitoring and management (RMM) platforms available, and supervised by Progent's world-class team of information technology professionals, ProSight Network Audits show you how well the deployment of your essential infrastructure assets conform to best practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver immediate ROI such as a more manageable Active Directory (AD) system. Both versions also include one year of cutting-edge remote network monitoring and management (RMM). Benefits can include simpler network management, improved compliance with government and industry security standards, more efficient utilization of IT resources, quicker troubleshooting, more reliable backup and recovery, and higher availability. Read more information about ProSight Network Audits network infrastructure assessment.
The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is a low-cost service centered on a brief phone discussion with a Progent backup/recovery consultant. The interview is intended to assess your company's ability to stop or recover rapidly after an attack by a ransomware variant like Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you personally to gather information about your existing antivirus tools and backup/recovery system, and Progent will then deliver a custom Basic Security and Best Practices Report detailing how you can follow best practices to build an efficient AV and backup environment that aligns with your company's requirements. For additional information, refer to The ProSight Ransomware Preparedness Report.
Why Progent Is the Right Alternative for Pembroke Pines, Florida Businesses
Progent's size, breadth of technical skill, and experience with corporate network consulting enable small and midsize businesses to avoid the problems associated with excessive reliance on small service organizations or independent engineers.
Working with Progent allows your company to:
- Prevent Excessive Reliance on Individual Support Consultants
For network support, small businesses sometimes rely excessively on freelance engineers. Though individual service engineers have lower overhead than larger IT service organizations and can afford to bill apparently smaller rates, freelancers are frequently unable to react rapidly to urgent problems. If an independent consultant is busy with different client, ill, on vacation, or in training, the absence of replacement personnel may require your business to go without help during a crisis. As your small business expands, system downtime or problems with critical applications get more costly. The money you thought you were saving on an independent consultant can evaporate quickly due to lower output. Also, when independent consultants confront unfamiliar problems, the unavailability of a large engineering team to count on for advice requires them to learn with the meter running while your business ends up with the bill for their continuing education.
- Have Access to Expertise in Complex IT Solutions
The majority of smaller support organizations or independent consultants specializing in small company network support may excel at delivering connect-the-dots fixes but lack the seasoning to deal cost-effectively with complex network configurations with a variety of operating systems, numerous locations, Voice over IP implementations, remote clients, integrated accounting and operational software, eCommerce, and custom line-of-business applications. Progent's experience with worldwide enterprises and Progent's extensive team of specialists can benefit your company because enterprise environments are by nature complex, support problems demand thorough knowledge in many technical areas, and reaching an acceptable degree of stability, reliability, and security requires industry-tested best practices.
- Build a Solid Foundation for Seamless Growth
Small companies often begin with an IT system cobbled together on a tight budget. Without a carefully designed basis, a series of ad hoc repairs commonly get thrown on top of a marginal foundation. As a business grows, stability and scalability problems can hinder the productivity of the organization. These environments require proper evaluation, smart strategic analysis, and in-depth experience to migrate to an IT infrastructure that will act as the solid foundation to handle current business needs and ease downstream growth.
- Team with Solution Consultants, Not Resellers
Small businesses require direction and education to work through an increasingly complex maze of technology options offered for accelerating business growth and enhancing efficiency. Businesses do not need a network engineer or support firm that tries to sell them a product. Progent eliminates conflicted motives by not reselling hardware and software. Progent offers services and expertise only. This allows Progent to align technical services with the genuine interests of clients. Combining IT support and product selling can lead to a conflict where the recommended solution is built around a preselected vendor rather than being driven by the true needs of a client.
Get in Touch with Progent
If your Pembroke Pines, Florida company needs to get in touch with Progent about network outsourcing, consulting, or technical support services, call 800-993-9400 or refer to Contact Progent.
Fast Online Technical Support
For immediate online help, you can contact Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).