Fast, Affordable Remote Computer Support for Pembroke Pines, Florida Small Businesses
For more than two decades, Progent has focused on delivering world-quality IT support to customers with small-company budgets. Progent has built a unique support solution that features a streamlined, seamless virtual office network, sophisticated remote troubleshooting technology, a substantial pool of consultants certified in a wide range of technical practice areas, a Call Center operational structure that promotes efficiency and ensures follow-up, a worldwide team of on-line service experts, on-site support availability for the majority of most zip codes in the United States, and a company ethos focused on resolving technical problems in the shortest time and at the least cost to clients.

For medium-size and enterprise businesses, Progent can provide co-sourcing services to add to the subject matter expertise of your internal network service personnel. Co-sourcing can reduce expenses and help meet schedules for big IT initiatives like application development, business continuity planning and testing, security evaluations, merging datacenters, or software migrations.

Progent can also provide the services of accredited consultants to help your business to plan and implement your cloud strategy.

Popular Technologies Supported by Progent for Business Networks in Pembroke Pines, Florida
Progent's national team of world-class experts offers support for virtually all aspects of network technology found in companies of all sizes. Technologies supported by Progent in and around Pembroke Pines include:

Service Delivery Alternatives Available for Pembroke Pines, Florida Businesses
Progent offers a selection of alternatives for providing small and midsize companies with affordable computer services for technical support, consulting, hosting services, and IT management. Progent's paradigm for delivering network support services is built on the Help Desk Call Center structure common to larger IT groups. Progent's Help Desk Call Center Service Model ensures fast support, comprehensive activity documentation, reliable follow-up, and tight expense control for an array of network service delivery alternatives that include online repairs, onsite support, top-level consulting, as well as server hosting.

  • Remote Service
    Progentís Technical Response Center (TRC) offers emergency and scheduled remote assistance for Windows, Linux, Apple Mac, and Cisco-based systems in the United States and worldwide. Progent's certified support experts can help customers to troubleshoot and repair network problems without the cost or delay of in-person service visits. The background of Progent's network engineers allows them to handle the majority of network issues rapidly. For the most challenging issues, Progent's depth of expertise allows the support team to escalate troubleshooting tasks to world-class specialists. Progent provides a convenient, web-based registration procedure for new customers to address emergency network problems and Progent charges by the minute with no sign-up fees or time minimums, so you are invoiced only for the help you get. Specialists you can access remotely include Cisco-certified CCIE network engineers, Microsoft-qualified MCSEs, and CISSP-certified security engineers. Learn additional details concerning Progent's remote network troubleshooting expertise.

  • Onsite Support
    Progent provides on-site technical assistance for registered customers in larger cities in the U.S. Progent's onsite service personnel can work in conjunction with Progent's remote support experts to give small companies the ideal combination: in-person support technicians when you need them plus the on-line expertise of Progent's worldwide staff of network engineers, security professionals, and business software programmers. The response time for on-site support visits is usually under 24 hours. There is no start-up or retainer charge for registering as a Progent customer for on-premises service. Learn more details about how to sign up for Progent's in-person computer service.

  • Help Desk
    Progent's Help Desk Services are designed for small and midsize companies who need fast and reliable access to a professional Helpdesk with efficient phone support, online repair capability, and enough technical depth for all needed problem escalation. Because smaller businesses typically have tight information technology funds and can provide little management bandwidth for handling network support tasks, Progent's Help Desk Call Center Outsourcing Services could be the most cost-effective option to make sure that small business computer systems stay up and running. Learn more details about Progent's Help Desk outsourcing services.

  • Consulting Expertise
    Progent offers small and midsize companies budget-friendly access to world-class IT professionals who can provide help with critical technologies such as Microsoft Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Microsoft Windows Server expertise, Cisco network architecture, network protection consulting, high availability network design, server virtualization solutions, plus integration, customization and training for business programs including financials, operations, management reporting, CRM, and productivity packages. Progent can help with short-term projects such as office moves and massive software upgrades, extended initiatives such as management analytics software programming and support, relational database software programming and administration support, and web development, continuing support such as System Center 2012 Operations Manager (SCOM 2012) support and Operations Manager 2016 consulting for network health monitoring and network management, or emergency services like disaster recovery and malware removal.

  • Application Server Hosting
    Progent offers hosting for vital applications such as Exchange and Microsoft SQL Server to provide small and midsize companies with higher degrees of dependability, security, and recoverability than is feasible using the class of on-site data center that is practical for most small companies. Because Progent utilizes the same facilities that support the equipment of some of the planet's biggest IT companies, Progent can save you the investment in creating and maintaining the infrastructure required for enterprise-class environmental control, electrical backup, and redundant Internet connectivity. For hosted applications, Progent can also ensure that upgrades and revisions stay current, protection and performance is continually monitored, and systems are consistently backed up and available for complete and rapid recovery. Find out additional information about Progent's hosting services for Exchange Server and other critical applications.

  • Private Cloud Hosting
    Progent's Private Cloud hosting offers full hosting services for the entirety of a small or midsize company's servers in an environment that not only delivers the top degree of fault-tolerance and scalability but that is also convenient for customers to migrate to a different support provider or to bring in-house when your situation warrants it. Progent's Private Cloud hosting service is built around proven virtual server technologies that allow companies with mixed environments to save significantly on the costs of capital equipment, system support, and network management while achieving enterprise-class availability and an unprecedented degree of vendor flexibility. In contrast to ordinary SaaS hosting models, Progent's Private Cloud Hosting covers all server-based software in one centrally administered package, can handle the multi- OS and non- standardized networks common with small companies, and keeps ownership of the software in the customer's hands so that moving to a different virtualized system is fast, safe, and affordable. This avoids becoming a prisoner of a single hosting service while still providing all the economies associated with SaaS hosting services.

  • Hybrid Cloud Migration Support
    Progent can provide advanced remote support services to help organizations of all sizes connect their information networks with leading public clouds such as Microsoft Azure and Amazon Web Services (AWS). Progent can help your it team to plan and administer cost-effective environments that support Windows and Linux operating systems and apps in both cloud-only solutions or in hybrid topologies that seamlessly combine local resources along with cloud services. To help you to incorporate public clouds with physical datacenters, Progent can provide a range of public cloud migration services that include Office 365 Exchange Online integration with on-premises Exchange, Microsoft Azure design and deployment services, Amazon Web Services cloud integration support, and Amazon Web Marketing Service development and troubleshooting. Progent has more than 15 years of background providing high-level consulting support online, and Progent can make sure you successfully carry out your cloud integration initiatives quickly and affordably.
Progent's Flat-rate Managed Services for Remote IT Management
Progent's low-cost ProSight line of managed services is designed to provide small and mid-size businesses with enterprise-class support and cutting-edge technology for all aspects of information assurance and compliance. Managed services offered by Progent include:
  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Recovery
    Progent's ProSight Active Security Monitoring is an endpoint protection solution that utilizes cutting edge behavior analysis technology to guard endpoints as well as physical and virtual servers against new malware attacks like ransomware and file-less exploits, which routinely escape traditional signature-based AV products. ProSight ASM protects on-premises and cloud-based resources and provides a unified platform to manage the entire threat lifecycle including filtering, identification, containment, remediation, and post-attack forensics. Key features include single-click rollback with Windows VSS and real-time network-wide immunization against newly discovered threats. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection (ESP): Unified Endpoint Security
    Progent's ProSight Enhanced Security Protection (ESP) services deliver economical in-depth security for physical and virtual servers, workstations, smartphones, and Exchange Server. ProSight ESP utilizes contextual security and advanced machine learning for continuously monitoring and reacting to security threats from all attack vectors. ProSight ESP offers firewall protection, penetration alarms, endpoint management, and web filtering via leading-edge tools packaged within one agent accessible from a unified console. Progent's data protection and virtualization experts can assist you to plan and implement a ProSight ESP deployment that meets your organization's unique requirements and that helps you demonstrate compliance with government and industry information protection standards. Progent will assist you specify and configure security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alarms that require urgent attention. Progent's consultants can also assist you to install and test a backup and restore system like ProSight Data Protection Services so you can get back in business quickly from a potentially disastrous security attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection unified endpoint security and Exchange filtering.

  • ProSight DPS: Managed Cloud Backup and Recovery
    ProSight Data Protection Services from Progent offer small and medium-sized businesses a low cost and fully managed solution for secure backup/disaster recovery. For a low monthly rate, ProSight Data Protection Services automates your backup activities and enables rapid recovery of critical data, applications and virtual machines that have become lost or damaged due to hardware breakdowns, software bugs, disasters, human error, or malicious attacks such as ransomware. ProSight DPS can help you protect, recover and restore files, folders, apps, system images/, as well as Microsoft Hyper-V and VMware virtual machine images/. Important data can be protected on the cloud, to a local storage device, or to both. Progent's BDR specialists can provide world-class expertise to configure ProSight DPS to be compliant with government and industry regulatory requirements like HIPPA, FIRPA, PCI and Safe Harbor and, when needed, can assist you to restore your business-critical data. Learn more about ProSight Data Protection Services Managed Backup and Recovery.

  • ProSight WAN Watch: Infrastructure Management
    Progentís ProSight WAN Watch is a network infrastructure management service that makes it simple and inexpensive for small and mid-sized organizations to map out, monitor, enhance and debug their connectivity appliances such as switches, firewalls, and load balancers as well as servers, client computers and other devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that network maps are always updated, copies and manages the configuration information of almost all devices connected to your network, monitors performance, and sends alerts when problems are detected. By automating complex management activities, WAN Watch can knock hours off ordinary tasks like network mapping, expanding your network, locating devices that require important updates, or identifying the cause of performance bottlenecks. Find out more details about ProSight WAN Watch infrastructure monitoring and management consulting.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email security solution that incorporates the services and infrastructure of top data security vendors to provide centralized management and world-class security for all your email traffic. The hybrid architecture of Email Guard integrates a Cloud Protection Layer with an on-premises security gateway appliance to provide advanced protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-based threats. ProSight Email Guard's Cloud Protection Layer acts as a preliminary barricade and keeps the vast majority of unwanted email from making it to your network firewall. This decreases your vulnerability to external attacks and conserves network bandwidth and storage space. ProSight Email Guard's onsite security gateway appliance adds a further level of analysis for incoming email. For outbound email, the local gateway provides AV and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The onsite gateway can also assist Microsoft Exchange Server to monitor and safeguard internal email that stays within your security perimeter. Find out more about Progent's Email Guard spam filtering, virus blocking, email content filtering and data leakage protection.

  • ProSight LAN Watch: Server and Endpoint Remote Monitoring and Management
    ProSight LAN Watch is Progentís server and desktop monitoring managed service that incorporates advanced remote monitoring and management techniques to help keep your network operating at peak levels by checking the state of vital computers that drive your business network. When ProSight LAN Watch uncovers a problem, an alarm is sent automatically to your designated IT management staff and your Progent consultant so that all looming problems can be addressed before they can disrupt productivity Learn more about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and apps hosted in a protected Tier III data center on a high-performance virtual host configured and maintained by Progent's network support experts. With Progent's ProSight Virtual Hosting model, the customer retains ownership of the data, the OS platforms, and the apps. Because the environment is virtualized, it can be moved immediately to an alternate hosting solution without requiring a lengthy and difficult configuration procedure. With ProSight Virtual Hosting, you are not locked into one hosting service. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, maintain, retrieve and protect information about your network infrastructure, processes, applications, and services. You can quickly find passwords or serial numbers and be warned automatically about upcoming expirations of SSL certificates or domains. By cleaning up and organizing your network documentation, you can save up to 50% of time wasted trying to find vital information about your IT network. ProSight IT Asset Management features a centralized repository for storing and collaborating on all documents related to managing your business network such as standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports advanced automation for collecting and relating IT data. Whether youíre making enhancements, performing maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the data you need the instant you need it. Find out more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and affordable alternative for small and mid-size organizations to obtain an objective assessment of the overall health of their network. Powered by a selection of the leading remote monitoring and management (RMM) platforms available, and overseen by Progent's world-class team of information technology professionals, ProSight Network Audits help you see how well the deployment of your essential network assets adhere to industry leading practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and deliver instant ROI such as a cleaner Active Directory (AD) system. Both also include a year of advanced remote network monitoring and management. Benefits can include easier network management, better compliance with information security requirements, more efficient utilization of network resources, quicker problem resolution, more dependable backup and restore, and higher availability. Learn more information about Progent's ProSight Network Audits network infrastructure assessment.

The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is an affordable service centered on a phone interview with a Progent information assurance expert. The fact-finding interview is intended to help evaluate your organization's ability either to stop or recover quickly following an attack by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you directly to gather information about your existing security profile and backup system, and Progent will then produce a written Basic Security and Best Practices Report describing how you can apply industry best practices to build an efficient AV and backup system that meets your company's needs. For details, see The ProSight Ransomware Preparedness Report Service.

Unique Benefits of Working with Progent
As a Microsoft-certified Partner and Small Business Specialist, Progent is an acknowledged leader in supporting the core network software and productivity applications important to the majority of small and medium-size companies and local governments. As a Cisco-certified partner, Progent also offers expertise for an increasingly sophisticated array of network technologies including firewalls, switches, routers, voice-over-IP solutions, and wireless networking. In addition, Progent's CISSP-qualified cybersecurity experts, CISM-authorized security engineers, CISA-authorized security audit consultants and GIAC-authorized information assurance professionals offer a business-wide perspective on network security and can assist with complex security programs like SIEM solutions to help enterprises meet industry guidelines and statutory mandates for network data security and incident reporting.

The scope and depth of Progent's consulting staff offer a unique set of benefits to customers wishing to maximize the productivity of their IT network within a realistic budget. These benefits include:

  • Best Practices
    Progentís team of Microsoft and Cisco certified consultants average longer than ten years of hands-on industry experience, in the trenches of network support, executing a wide range of IT projects for an extensive mix of clients. Every Progent consultant shares a proven collection of personal best practices which are incorporated into shared leading practices training that Progent teaches its consulting team. This ensures that you get not only expert IT skills, but also a support engineer with proven approaches for repairing real-world IT problems rapidly. Find out more details concerning Progent's best practices for network consulting.

  • Efficient Pricing
    Progent's pricing model is to charge for phone support and on-site visits by the minute. As a result, you are charged just for delivered support. Progent does not impose a more expensive rate for off-hours or urgent support, and Progent does not bill for travel except for emergency calls where on-site time is less than 4 hours. Also, Progent applies no startup fee and requires no monthly commitment for services delivered during regular business hours. Many service firms demand substantial minimum payments or charge in increments of fifteen minutes or more. Progent's small pricing granularity avoids big bills for fast solutions. An additional benefit of granular pricing is that customers will not be tempted to allow simple issues to stay unaddressed until they grow into major problems. Read more concerning Progent's value pricing for IT outsourcing.

  • Complete Reporting of Network Services
    Progent has developed a sophisticated support reporting system that stores and formats complete documentation for all billed services. Unlike many freelance consultants or local support organizations who offer scant documentation or specifics of services done, every service provided by Progent is accompanied by comprehensive documentation. Every Progent staff member has access to the service documentation given by each staff member to every client. The practice of detailing and archiving support records results in more efficient support and avoids a variety of typical misfortunes such as when a service customer is effectively held captive to a consultant who refuses to release vital service information. Find out additional information about Progent's documentation of IT outsourcing services.

  • Information Transfer
    Progent practices knowledge transfer from Progent's support experts to clients. By teaching customers to resolve problems that are within their scope, Progent can focus on delivering high-value services where Progent has few competitors. Small companies who work with freelance consultants or who maintain internal IT staffs benefit when Progent transfers knowledge about new technology and tested methodologies to make their networks more reliable, protected, and productive. Read more concerning Progent's knowledge transfer services.

How to Contact Progent
If your Pembroke Pines, Florida company needs to get in touch with Progent to ask about IT outsourcing, consulting, or technical support, phone 800-993-9400 or go to Contact Progent.

Immediate Online Technical Help
For fast online assistance, you can call Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).
















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