Quick, Low-cost Remote Computer Help for Pembroke Pines, Florida Small Companies
For over two decades, Progent has focused on delivering world-class computer support to clients with small-company IT budgets. Progent has built a unique support system that includes a low-overhead, tightly connected virtual office infrastructure, sophisticated online troubleshooting tools, a large pool of engineers certified in a broad range of technical disciplines, a Help Desk Call Center operational structure that maximizes efficiency and guarantees follow-through, a global group of remote troubleshooting experts, on-site service availability for the majority of most zip codes in the United States, and a company ethos committed to fixing technical problems in the least time and at the lowest cost to customers.
For mid-size and large companies, Progent offers co-sourcing services to add to the technical skills of your internal IT support staff. This can save money and help meet schedules for big IT initiatives such as application development, business continuity planning and testing, security audits, office consolidations, or software migrations and upgrades.
Progent can also provide access to certified consultants to help your business to plan and implement your cloud strategy.
Main Practice Areas Supported by Progent for Businesses in Pembroke Pines, Florida
Progent offers the services of certified experts for all facets of network technology found in small companies. Products and technologies supported by Progent include:
Support Delivery Alternatives for Pembroke Pines, Florida Companies
Progent has a selection of options for providing small companies with affordable computer services for technical support, consulting, hosting, and network management outsourcing. Progent's paradigm for providing computer support services is based on the Help Desk structure familiar to big IT support organizations. Progent's Contact Center Service Mechanism promotes rapid support, comprehensive service records, consistent follow-through, and strict cost monitoring across a range of IT support delivery alternatives that include remote repairs, onsite help, high-end consulting, plus server and application hosting.
Progent's Low-Cost Managed Services for Remote IT Monitoring and Management
- Remote Service
Progentís Technical Response Center (TRC) provides urgent and scheduled online assistance for Windows, Linux, Apple Mac, and Cisco-powered environments in the United States and globally. Progent's certified service professionals can assist customers to troubleshoot and fix hardware and software problems without the expense or delay of on-premises service calls. The background of Progent's IT engineers makes it possible to resolve the majority of IT issues rapidly. For the most complex issues, Progent's breadth of expertise makes it possible to escalate support calls to advanced subject matter experts. Progent offers a convenient, web-accessible signup process for new customers to address emergency situations and Progent charges per minute with no startup fees or minimums, so you pay only for the support you get. Experts available online include Cisco-certified CCIE network engineers, Microsoft-Certified MCSE consultants, and CISA-certified security professionals. Learn additional information about Progent's remote computer troubleshooting expertise.
- On-site Service
Progent provides onsite computer support for registered customers in major metropolitan areas in the United States. Progent's onsite support technicians can work in tandem with Progent's remote service experts to deliver small companies the ideal combination: in-person support professionals when you need them as well as the on-line expertise of Progent's seasoned staff of IT consultants, security specialists, and business software programmers. The wait time for in-person service visits is typically under 24 hours. Progent requires no start-up or retainer charge for becoming a Progent client for onsite service. Learn more about how and why to sign up for Progent's in-person computer support services.
- Help Desk
Progent's Help Desk Call Center Outsourcing Services are designed for all businesses and local governments who require prompt and dependable support from an online Help Desk Call Center with effective phone support, online troubleshooting capability, and enough technical depth for full escalation. Because smaller companies usually have tight information technology funds and can spare little executive attention for handling network support, Progent's Helpdesk Outsourcing Services could be the most cost-effective option to ensure that small business information systems are always up and running. Learn more details concerning Progent's Contact Center outsourcing services.
- Consulting Expertise
Progent provides small and midsize businesses affordable access to world-class consultants who can deliver assistance with vital technologies such as
- Windows Server 2019 migration consulting, Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Microsoft Windows Server expertise, Cisco network infrastructure, company-wide network security engineering, fault tolerant network engineering, virtual server strategies, plus configuration, programming and support for small business applications such as accounting, ERP and MRP, management reporting, sales automation, and office productivity software. Progent can provide assistance with one-time projects including site relocations and massive software migrations, longer term initiatives like management reporting software development and support, database software programming and administration services, and web development, continuing services including System Center 2012 Operations Manager (SCOM 2012) support and Operations Manager 2016 consulting for network monitoring and system administration, or emergency response such as disaster recovery and virus removal.
- Application Hosting
Progent can host mission-critical business applications like Exchange and Microsoft SQL in order to provide small businesses with higher levels of availability, security, and recoverability than is feasible with the class of in-house data center that is realistically affordable for most small and midsize organizations. Since Progent uses the same data centers that support the equipment of many of the planet's largest information technology organizations, Progent can save you the investment in building and maintaining the infrastructure needed for world-class environmental control, electrical failover, and redundant Internet connectivity. For hosted applications, Progent can also see to it that upgrades and revisions stay updated, security and efficiency is constantly monitored, and systems and data files are consistently archived and ready for complete and rapid recovery. Find out more concerning Progent's hosting for Exchange and other mission-critical applications.
- Private Cloud Hosting Services
Progent's Private Cloud hosting service offers comprehensive hosting services for the entirety of a small organization's production servers in an environment that not only provides the top level of fault-tolerance and extensibility but that is in addition simple for customers to transfer to another service provider or to bring in-house when your situation warrants it. Progent's Private Cloud hosting service is built around mature virtual server techniques that permit small businesses with multi-vendor environments to save significantly on the costs of hardware, infrastructure maintenance, and network management while achieving enterprise-class availability and an unparalleled level of vendor flexibility. Unlike ordinary SaaS hosting offerings, Progent's Private Cloud Hosting encompasses all server-based software in one centrally administered service, can support the mixed- OS and non- standardized environments typical of smaller companies, and keeps control of the software in the client's hands so that moving to a different virtualized host is quick, safe, and affordable. This avoids ending up a prisoner of a single hosting service while still providing all the savings associated with ASP and SaaS hosting services.
- Hybrid Cloud Integration Consulting Services
Progent offers advanced remote support services to help businesses of all sizes connect their networks with popular public cloud platforms such as Microsoft Azure and Amazon AWS. Progent can help you to plan and administer hybrid environments that support Windows and Linux operating systems and applications in both cloud-centric solutions or in hybrid architectures that combine local resources as well as public clouds. To help you to integrate public clouds with physical datacenters, Progent offers a range of public cloud integration services such as Office 365 Exchange Online integration with on-premises Exchange, Azure design and deployment services, Amazon Web Services cloud integration, and Amazon Web Marketing Service development and troubleshooting. Progent has more than 15 years of experience delivering high-level consulting services online, and Progent can make sure you complete your cloud migration projects quickly and affordably.
Progent's value-priced ProSight family of network management outsourcing services is designed to provide small and mid-size organizations with enterprise-class support and cutting-edge technology for all aspects of information assurance. Managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring (ASM): Next Generation Endpoint Protection and Ransomware Recovery
ProSight Active Security Monitoring is an endpoint protection solution that utilizes cutting edge behavior analysis technology to defend endpoint devices as well as physical and virtual servers against new malware assaults like ransomware and file-less exploits, which easily evade traditional signature-based AV products. ProSight Active Security Monitoring protects local and cloud resources and offers a single platform to automate the complete threat lifecycle including protection, detection, mitigation, remediation, and post-attack forensics. Top features include one-click rollback with Windows Volume Shadow Copy Service and real-time system-wide immunization against newly discovered attacks. Find out more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Unified Physical and Virtual Endpoint Security
ProSight Enhanced Security Protection (ESP) managed services offer ultra-affordable multi-layer protection for physical servers and virtual machines, desktops, smartphones, and Exchange email. ProSight ESP uses contextual security and modern behavior analysis for continuously monitoring and responding to cyber threats from all vectors. ProSight ESP provides two-way firewall protection, intrusion alerts, endpoint control, and web filtering via cutting-edge technologies incorporated within one agent managed from a single console. Progent's data protection and virtualization consultants can help your business to design and configure a ProSight ESP environment that addresses your company's unique needs and that helps you demonstrate compliance with government and industry information protection standards. Progent will help you define and implement security policies that ProSight ESP will enforce, and Progent will monitor your network and react to alarms that call for immediate action. Progent's consultants can also assist your company to set up and verify a backup and restore system such as ProSight Data Protection Services (DPS) so you can recover rapidly from a destructive cyber attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Exchange email filtering.
- ProSight DPS: Managed Cloud Backup
ProSight Data Protection Services offer small and medium-sized organizations an affordable and fully managed service for secure backup/disaster recovery. For a fixed monthly rate, ProSight Data Protection Services automates your backup processes and enables rapid recovery of vital data, applications and VMs that have become lost or damaged as a result of component breakdowns, software glitches, disasters, human mistakes, or malicious attacks like ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, applications, system images, as well as Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to a local device, or mirrored to both. Progent's BDR specialists can provide advanced expertise to configure ProSight DPS to to comply with regulatory requirements such as HIPPA, FIRPA, PCI and Safe Harbor and, whenever needed, can assist you to restore your business-critical data. Read more about ProSight Data Protection Services Managed Backup and Recovery.
- ProSight WAN Watch: Network Infrastructure Management
ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and affordable for smaller organizations to map out, track, reconfigure and troubleshoot their connectivity appliances such as switches, firewalls, and wireless controllers plus servers, printers, endpoints and other devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that infrastructure topology maps are always current, captures and manages the configuration of virtually all devices on your network, monitors performance, and generates alerts when issues are discovered. By automating tedious management and troubleshooting activities, WAN Watch can cut hours off ordinary chores like making network diagrams, reconfiguring your network, locating appliances that require important updates, or resolving performance issues. Learn more details about ProSight WAN Watch network infrastructure monitoring and management consulting.
- ProSight Email Guard: Spam Filtering, Data Leakage Protection and Email Encryption
ProSight Email Guard is Progent's email filtering and encryption solution that uses the technology of leading information security vendors to deliver centralized control and world-class security for your inbound and outbound email. The powerful structure of Email Guard combines cloud-based filtering with an on-premises security gateway appliance to offer complete defense against spam, viruses, Denial of Service Attacks, DHAs, and other email-borne malware. ProSight Email Guard's Cloud Protection Layer acts as a preliminary barricade and blocks most threats from making it to your security perimeter. This reduces your vulnerability to inbound attacks and conserves network bandwidth and storage space. ProSight Email Guard's onsite security gateway device provides a deeper layer of analysis for inbound email. For outbound email, the on-premises security gateway offers anti-virus and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The on-premises security gateway can also help Exchange Server to monitor and protect internal email that stays within your security perimeter. Find out more about Progent's Email Guard spam filtering, virus defense, email content filtering and data loss prevention.
- ProSight LAN Watch: Server and Endpoint Remote Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that incorporates state-of-the-art remote monitoring and management technology to keep your IT system running efficiently by tracking the state of vital computers that power your business network. When ProSight LAN Watch detects a problem, an alarm is transmitted automatically to your specified IT staff and your Progent engineering consultant so that all looming issues can be addressed before they can disrupt your network Learn more about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and applications hosted in a protected fault tolerant data center on a high-performance virtual machine host set up and managed by Progent's network support experts. With Progent's ProSight Virtual Hosting service model, the client owns the data, the operating system software, and the apps. Since the environment is virtualized, it can be ported easily to an alternate hosting solution without a lengthy and technically risky reinstallation process. With ProSight Virtual Hosting, your business is not tied a single hosting service. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, maintain, retrieve and safeguard data related to your network infrastructure, processes, applications, and services. You can instantly locate passwords or serial numbers and be warned automatically about upcoming expirations of SSLs or warranties. By updating and organizing your IT documentation, you can save up to 50% of time wasted trying to find critical information about your IT network. ProSight IT Asset Management features a centralized repository for holding and sharing all documents required for managing your business network such as recommended procedures and How-To's. ProSight IT Asset Management also supports a high level of automation for gathering and relating IT information. Whether youíre planning improvements, doing maintenance, or responding to a crisis, ProSight IT Asset Management gets you the information you need the instant you need it. Learn more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and affordable alternative for small and medium-size organizations to obtain an objective evaluation of the health of their information system. Powered by some of the top remote monitoring and management tools available, and supervised by Progent's world-class group of IT professionals, ProSight Network Audits help you see how well the deployment of your core infrastructure devices adhere to leading practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and deliver immediate ROI like a cleaner Active Directory environment. Both versions also include a year of cutting-edge remote network monitoring and management. Advantages can include lower-cost network management, better compliance with data security standards, higher utilization of network assets, quicker troubleshooting, more dependable backup and recovery, and less downtime. See more about ProSight Network Audits IT infrastructure assessment.
The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is a low-cost service centered on a brief phone interview with a Progent information assurance consultant. The fact-finding interview is designed to help assess your organization's ability either to stop or recover rapidly following an assault by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you directly to collect information about your current antivirus tools and backup/recovery platform, and Progent will then produce a custom Basic Security and Best Practices Report describing how you can apply industry best practices to build an efficient AV and backup environment that meets your company's requirements. For more information, see The ProSight Ransomware Preparedness Report.
Unique Benefits of Teaming with Progent
As a Microsoft-certified Partner and a Microsoft Small Business Specialist, Progent is a recognized leader in supporting the baseline network software and office productivity applications used by most small and medium-size businesses. As a Cisco-qualified partner, Progent also offers help for an increasingly complex collection of infrastructure products such as firewalls, switches, routers, VoIP solutions, and wireless access. Furthermore, Progent's
CISSP-Certified security consultants,
CISM-authorized security engineers, CISA-authorized security audit specialists and GIAC-authorized information assurance professionals offer a company-wide perspective on network protection and can assist with advanced security projects like SIEM solutions to help companies meet industry standards and statutory regulations for network information security and incident reporting.
The scope and size of Progent's engineering staff bring a unique array of advantages to customers trying to maximize the business value of their IT system within a realistic budget. These benefits include:
- Best Industry Practices
Progentís staff of Microsoft and Cisco Premier Certified consultants average more than ten years of hands-on industry background, in the trenches of IT service, executing a wide range of technical projects for a large mix of clients. Each Progent support professional shares a proven collection of personal best practices which are incorporated into company-wide best practices standards that Progent instills in its consulting personnel. This guarantees that you get not only expert technical skills, but also a consultant with proven approaches for resolving real-world network problems rapidly.
Read more concerning Progent's best practices for network consulting.
- Value Pricing Structure
Progent's pricing model is to charge for online support and in-person visits by the minute. As a result, you are charged exclusively for delivered support. Progent does not demand a more expensive rate for after-hours or priority support, and Progent does not charge for travel time except for urgent support where on-site time is less than four hours. Also, Progent applies no sign-up charge and asks no retainer for support services delivered during normal working hours. Many support organizations impose substantial minimum payments or bill in increments of fifteen minutes or more. Progent's small pricing granularity avoids big bills for quick repairs. Another benefit of granular billing is that customers will be less inclined to allow simple problems to fester until they become big ones.
Find out more concerning Progent's value pricing for IT outsourcing.
- Complete Documentation of Delivered Services
Progent has developed a sophisticated service reporting system that records and organizes complete documentation for all delivered support activities. Unlike some independent consultants or local service firms who offer minimal documentation or specifics of tasks performed, each service delivered by Progent is accompanied by full documentation. Every Progent staff member has use of the service reports given by each staff member to every customer. The practice of documenting and organizing service records allows more effective service and avoids a slew of typical problems such as when a service customer is virtually held hostage to a consultant who wonít release the keys to the kingdom.
Read more details about Progent's documentation of IT outsourcing services.
- Knowledge Transfer
Progent is committed to information transfer from Progent's support experts to customers. By teaching clients to resolve problems that are within their scope, Progent is able to focus on delivering hard-to-find services where Progent faces little competition. Small businesses who utilize freelance service providers or who employ internal IT personnel gain when Progent transfers information about critical technology and tested methodologies to make their IT environments more robust, protected, and productive.
Learn more about Progent's knowledge transfer services.
Get in Touch with Progent
In case your Pembroke Pines, Florida business wants to get in touch with Progent about IT outsourcing, consulting, or tech support services, phone 800-993-9400 or go to Contact Progent.
Fast Remote Technical Help
For fast remote technical support, you can call Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).