Affordable Computer Tech Support from Microsoft and Cisco premier Consultants for Companies in Pembroke Pines, FL
By delivering professional know-how whenever you need it, providing in-depth knowledge for key applications, offering innovative services like virtual data center hosting, billing solely for help you receive, and charging no setup fees or retainers for standard services, Progent allows your company to maximize the business value of your information system and cut support costs. Progent understands that network protection, dependability, and efficiency are just as critical to small businesses as to major enterprises but that smaller companies don't have the economy of scale to spend aggressively in computer technology and in-house service staffs. Progent's basic competitive advantage is that no IT support firm can match Progent's ability to deliver the network support your business needs whenever you need it and at a cost you can afford.
For mid-size and large companies, Progent offers co-sourcing and project management services to supplement the skills of your in-house network service personnel. This can cut costs and help meet schedules for big IT initiatives such as application programming, disaster recover/business continuity preparedness, network security audits, merging datacenters, or technology migrations and upgrades.
Progent can also provide access to accredited consultants to assist your business to plan and implement a sensible cloud computing strategy.
Primary Practice Areas Supported by Progent's Consultants for Companies in Pembroke Pines, Florida
Progent's nationwide team of certified consultants offers support for virtually all facets of network systems deployed by businesses of any size. Technologies supported by Progent in and around Pembroke Pines include:
Service Delivery Alternatives Available for Pembroke Pines, Florida Companies
Progent has a variety of alternatives for providing small and midsize companies and local governments with cost-effective IT services for technical support, system architecture, and IT management outsourcing. Progent's model for providing computer support services is built on the Help Desk Call Center structure familiar to big IT support groups. Progent's Helpdesk Service Model promotes rapid response, comprehensive service records, consistent follow-through, and strict expense monitoring across a range of network service delivery alternatives that include online troubleshooting, onsite help, and top-level consulting.
Progent's Fixed-price Managed Services for Outsourcing IT Monitoring and Management
- Online Support
Progentís Technical Response Center provides emergency and routine online support for Windows, Linux, Apple OS X, and Cisco-powered environments in the United States and worldwide. Progent's certified service professionals can assist customers to troubleshoot and fix network problems without the expense or time loss of travel for onsite support visits. The background of Progent's network consultants makes it possible to resolve most network issues rapidly. For the most complex problems, Progent's breadth of expertise makes it possible to escalate trouble tickets to advanced specialists. Progent provides a convenient, web-based registration procedure for first-time customers to address emergency situations and Progent charges per minute with no startup charges or minimums, so you are invoiced only for the assistance you get. Experts you can access remotely include Cisco-premier CCIEs, Microsoft-Premier MCSE consultants, and CISA-certified security professionals. Learn more information about Progent's online computer support services.
- On-site Support
Progent offers on-site technical assistance for registered customers in larger cities in the United States. Progent's onsite service personnel can work in tandem with Progent's online service experts to deliver small and midsize businesses the optimal solution: on-premises service professionals when you need them as well as the remote help of Progent's worldwide team of network engineers, security professionals, and business application developers. The response time for on-site support calls is typically under one business day. There is no start-up or retainer charge for registering as a Progent customer for on-premises support. Learn more details concerning how to sign up for Progent's onsite network support services.
- Help Desk
Progent's Standard Help Desk Services provide smaller organizations a comprehensive service desk solution that manages all aspects of online Level 1 desktop technical support from service requests through trouble ticket generation, remote desktop control, status tracking, problem resolution, and reporting. Progent provides service desk support at a significant discount from Progent's normal Level 1 desktop support rates, and Progent can provide the additional option of fast on-demand escalation to subject matter experts to handle challenging issues. for more information, visit Help Desk Services for Small Businesses.
- Consulting Services
Progent offers small companies affordable access to world-class IT professionals who can provide help with vital technologies including
- Microsoft Windows Server 2019 migration services, Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Windows Server and application expertise, Cisco network architecture, company-wide network protection engineering, fault tolerant it system engineering, virtual server strategies, plus integration, programming and training for small business applications including financials, ERP, management reporting, sales automation, and productivity suites. Progent can help with one-time projects such as office relocations and major software migrations, extended projects such as upgrading a legacy ERP platform to a current MS Dynamics or Dynamics 365 package, database software programming and DBA support, and web development, on-going services such as System Center 2012 Operations Manager (SCOM 2012) support and SCOM 2016 consulting services for IT infrastructure health monitoring and network management, or urgent services like disaster recovery and malware removal.
- Private Cloud Hosting
Progent's Private Cloud hosting offers comprehensive hosting services for the entirety of a small organization's production servers in a setting that not only provides the highest degree of availability and expandability but that is in addition convenient for clients to migrate to a different support firm or to move internally whenever your circumstance warrants it. Progent's Private Cloud hosting service is built around tested virtualization technologies that permit businesses with multi-vendor networks to benefit significantly on the costs of capital equipment, system maintenance, and IT administration while getting enterprise-class reliability and an unparalleled level of vendor independence. In contrast to ordinary Software as a Service (SaaS) hosting offerings, Progent's Private Cloud Hosting covers all server-centric software in one centrally administered package, can handle the mixed- OS and loosely standardized networks typical of smaller businesses, and keeps control of the licenses in the customer's possession so that migrating to a different virtualized host is fast, safe, and affordable. This eliminates becoming a prisoner of a specific hosting service while still offering all the economies associated with SaaS hosting alternatives.
- Hybrid Cloud Migration Services
Progent offers expert remote support to help organizations of any size connect their IT infrastructure with popular public clouds including Azure and Amazon AWS. Progent can assist you to plan and administer hybrid environments that support Windows and Linux operating systems and apps in either cloud-only systems or in hybrid topologies that combine local resources along with public cloud services. To help you to incorporate public clouds with physical datacenters, Progent offers a variety of cloud integration services that include Office 365 Exchange Online integration solutions with on-premises Exchange deployments, Microsoft Azure planning and deployment consulting, Amazon Web Services cloud integration support, Amazon Web Marketing Service (WMS) development and troubleshooting, and Google Cloud Platform integration consulting. Progent has over two decades of experience providing advanced consulting services online, and Progent can help you complete your cloud migration projects on schedule and affordably.
Progent's affordable ProSight portfolio of outsourced network management services is designed to provide small and mid-size businesses with enterprise-class support and state-of-the-art technology for all aspects of information assurance and compliance. ProSight managed services available from Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Recovery
ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that incorporates cutting edge behavior analysis technology to guard endpoints as well as servers and VMs against new malware assaults such as ransomware and file-less exploits, which routinely escape traditional signature-based AV products. ProSight Active Security Monitoring safeguards local and cloud resources and provides a unified platform to manage the complete malware attack lifecycle including filtering, identification, mitigation, cleanup, and forensics. Top capabilities include single-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against new threats. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Unified Endpoint Protection
Progent's ProSight Enhanced Security Protection (ESP) services offer ultra-affordable in-depth protection for physical servers and VMs, workstations, smartphones, and Microsoft Exchange. ProSight ESP utilizes contextual security and advanced heuristics for round-the-clock monitoring and reacting to cyber threats from all attack vectors. ProSight ESP offers firewall protection, penetration alarms, endpoint management, and web filtering through cutting-edge technologies packaged within a single agent managed from a single console. Progent's data protection and virtualization consultants can assist you to plan and configure a ProSight ESP deployment that meets your organization's unique needs and that helps you prove compliance with legal and industry data protection standards. Progent will assist you specify and configure security policies that ProSight ESP will enforce, and Progent will monitor your network and react to alarms that call for urgent attention. Progent can also assist your company to install and test a backup and disaster recovery solution such as ProSight Data Protection Services so you can get back in business quickly from a potentially disastrous security attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Exchange filtering.
- ProSight Data Protection Services: Managed Cloud Backup and Recovery
ProSight Data Protection Services provide small and mid-sized businesses an affordable and fully managed solution for reliable backup/disaster recovery (BDR). Available at a fixed monthly rate, ProSight DPS automates your backup processes and allows fast recovery of vital files, applications and VMs that have become lost or damaged due to hardware breakdowns, software glitches, natural disasters, human error, or malware attacks such as ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware images/. Important data can be backed up on the cloud, to an on-promises device, or to both. Progent's backup and recovery specialists can provide world-class expertise to configure ProSight Data Protection Services to be compliant with regulatory standards like HIPAA, FIRPA, and PCI and, whenever needed, can help you to recover your critical data. Find out more about ProSight Data Protection Services Managed Cloud Backup and Recovery.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and inexpensive for small and mid-sized organizations to map, monitor, reconfigure and troubleshoot their connectivity appliances such as routers, firewalls, and load balancers as well as servers, endpoints and other networked devices. Using cutting-edge Remote Monitoring and Management technology, WAN Watch ensures that network maps are always updated, copies and manages the configuration information of almost all devices connected to your network, monitors performance, and generates alerts when problems are discovered. By automating time-consuming management activities, ProSight WAN Watch can cut hours off common tasks like making network diagrams, reconfiguring your network, locating devices that need critical updates, or resolving performance bottlenecks. Learn more about ProSight WAN Watch infrastructure management consulting.
- ProSight Email Guard: Spam Filtering, Data Leakage Protection and Content Filtering
ProSight Email Guard is Progent's email security platform that uses the services and infrastructure of top data security vendors to deliver centralized management and comprehensive security for all your email traffic. The hybrid structure of Email Guard managed service combines cloud-based filtering with a local security gateway appliance to provide complete protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-borne malware. ProSight Email Guard's cloud filter serves as a first line of defense and keeps the vast majority of unwanted email from reaching your security perimeter. This reduces your vulnerability to external attacks and saves system bandwidth and storage. ProSight Email Guard's on-premises gateway appliance adds a deeper layer of analysis for inbound email. For outgoing email, the onsite security gateway offers AV and anti-spam filtering, protection against data leaks, and encryption. The onsite gateway can also assist Exchange Server to track and safeguard internal email traffic that originates and ends within your corporate firewall. Find out more about Progent's Email Guard spam filtering, virus blocking, content filtering and data leakage protection.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that incorporates state-of-the-art remote monitoring and management (RMM) techniques to help keep your network operating at peak levels by tracking the health of critical assets that drive your business network. When ProSight LAN Watch detects an issue, an alert is sent immediately to your designated IT management personnel and your Progent consultant so that all looming issues can be addressed before they can impact productivity Learn more about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small organization can have its critical servers and apps hosted in a protected fault tolerant data center on a high-performance virtual host configured and maintained by Progent's IT support professionals. With Progent's ProSight Virtual Hosting service model, the client owns the data, the operating system platforms, and the apps. Because the environment is virtualized, it can be ported immediately to a different hardware environment without requiring a lengthy and difficult reinstallation process. With ProSight Virtual Hosting, your business is not locked into one hosting service. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, update, find and protect information about your IT infrastructure, processes, business apps, and services. You can instantly locate passwords or IP addresses and be warned automatically about upcoming expirations of SSLs ,domains or warranties. By cleaning up and managing your IT infrastructure documentation, you can save up to 50% of time wasted looking for vital information about your network. ProSight IT Asset Management includes a common location for storing and sharing all documents required for managing your business network like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also supports a high level of automation for gathering and relating IT data. Whether youíre planning improvements, performing regular maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the information you need the instant you need it. Find out more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and low-cost alternative for small and mid-size organizations to obtain an objective assessment of the health of their network. Based on a selection of the leading remote monitoring and management tools in the industry, and overseen by Progent's world-class group of information technology experts, ProSight Network Audits help you see how closely the deployment of your core infrastructure assets adhere to industry leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver immediate benefits like a cleaner Active Directory (AD) system. Both versions also include one year of state-of-the-art remote network monitoring and management. Advantages can include lower-cost management, improved compliance with data security standards, higher utilization of network assets, faster troubleshooting, more reliable backup and recovery, and less downtime. Learn more about Progent's ProSight Network Audits IT infrastructure review.
The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is a low-cost service centered on a brief phone discussion with a Progent backup/recovery consultant. The fact-finding interview is intended to help assess your organization's preparedness either to stop or recover quickly after an attack by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you directly to collect information concerning your existing security profile and backup system, and Progent will then produce a custom Basic Security and Best Practices Report detailing how you can follow industry best practices to deploy an efficient AV and backup environment that aligns with your company's needs. For details, see The ProSight Ransomware Preparedness Report.
Unique Benefits of Teaming with Progent
As a Microsoft-certified Partner and a Microsoft Small Business Specialist, Progent is an acknowledged expert at the baseline network software and office productivity applications important to most small and medium-size companies and local governments. As a Cisco-qualified partner, Progent also offers expertise for an ever more sophisticated collection of network products including PIX and ASA firewalls, routers and switches, voice-over-IP options, and wireless connectivity. In addition, Progent's
CISSP-Certified cybersecurity experts,
CISM-qualified security professionals, CISA-authorized security audit specialists and GIAC-authorized information assurance experts can provide a company-wide perspective on system security and can help with advanced security projects like Security information and Event Management (SIEM) solutions to help companies comply with industry guidelines and statutory regulations for network data security and reporting.
The breadth and size of Progent's engineering team bring a powerful set of advantages to customers trying to maximize the productivity of their information system within a reasonable budget. These advantages include:
- Best Industry Practices
Progentís team of Microsoft and Cisco Premier Certified consultants average longer than a decade of hands-on industry experience, at the front lines of network service, performing a broad variety of IT tasks for a large mix of businesses. Every Progent consultant shares a refined collection of personal best practices which are combined into company-wide best practices standards that Progent instills in its consulting personnel. This ensures that you get not only world-class technical help, but also a support engineer with field-tested methods for resolving actual network problems quickly.
Read more details concerning Progent's best practices for network consulting.
- Efficient Pricing Model
Progent's pricing model is to bill for phone service and in-person visits per minute. Consequently, you are invoiced just for received support. Progent does not demand a higher rate for after-hours or urgent support, and Progent does not bill for travel time except for emergency calls where on-site time is less than four hours. Also, Progent imposes no sign-up fee and asks no retainer for services delivered during normal business hours. Many service organizations demand large minimum payments or charge in increments of fifteen minutes or longer. Progent's small pricing granularity avoids king-size bills for fast fixes. An additional benefit of granular billing is that your company will be less inclined to allow less critical problems to stay unaddressed until they become big ones.
Learn more concerning Progent's value pricing for IT outsourcing.
- Complete Documentation of IT Support
Progent has developed a sophisticated support reporting system that stores and organizes detailed documentation for all delivered support activities. Unlike some independent consultants or small service organizations who provide scant documentation or details of tasks done, each service delivered by Progent is tracked by full documentation. Every Progent staff member has access to the support reports given by each consultant to each client. The practice of detailing and organizing service records allows more efficient service and eliminates a variety of typical problems such as when a support client is virtually held captive to a consultant who wonít let go of the keys to the kingdom.
Learn more about Progent's documentation of IT outsourcing services.
- Information Transfer
Progent practices information transfer from Progent's support experts to customers. By teaching customers to handle technical issues that are within their scope, Progent is able to concentrate on delivering hard-to-find skills where Progent has few competitors. Small companies who work with independent service providers or who employ internal IT staffs gain when Progent passes on information about new technology and proven processes to make their networks more reliable, secure, and productive.
Learn more concerning Progent's knowledge transfer services.
Get in Touch with Progent
In case your Pembroke Pines, Florida business needs to contact Progent for network outsourcing, consulting, or tech support, phone 800-993-9400 or see Contact Progent.
Immediate Remote Technical Support
For immediate remote help, you can call Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).