Expert Remote Support for Pembroke Pines, Florida Computer Networks from World-class Engineers
Small companies have traditionally been ignored by major network support firms. Some small companies allow themselves to grow dangerously dependent on freelance consultants or small consulting firms who lack the size or broad skill sets to react quickly or effectively to technical emergencies. Other small companies turn to giant support firms staffed with technicians able to offer by-the-numbers solutions to ordinary problems but who are missing the experience and versatility to deal with the variety of environments and absence of standardization typical of small company IT networks.
Progent's time-tested methodology for providing low-cost and effective network service to small companies has made Progent among the premiere Microsoft-certified IT service organizations in the country. Progent has provided online help to businesses in every state in the United States (See Progent's customer testimonials).
For mid-size and large companies, Progent can provide co-sourcing and project management services to add to the skills of your in-house IT support personnel. This can save money and help meet schedules for major IT initiatives such as software programming, disaster recover/business continuity planning, security audits, office consolidations, or software migrations and upgrades.
Progent can also offer the services of accredited consultants to help your business to design and implement a sensible cloud strategy.
Key IT Areas Serviced by Progent for Businesses in Pembroke Pines, Florida
Progent's team of certified consultants provides support for virtually all facets of information systems used by businesses of all sizes. Practice areas served by Progent in Pembroke Pines include:
Service Delivery Options for Pembroke Pines, Florida Companies
Progent offers a selection of alternatives for providing small and midsize companies and local governments with cost-effective IT services for troubleshooting, system architecture, hosting, and network administration. Progent's paradigm for providing IT support is based on the Help Desk structure familiar to larger IT support organizations. Progent's Helpdesk Support Mechanism ensures rapid response, thorough service records, reliable follow-up, and tight expense control for a range of network service delivery options that include remote repairs, on-premises help, top-level consulting, plus server hosting.
Progent's Flat-rate Managed Services for Remote IT Monitoring and Management
- Online Support
Progentís Technical Response Center (TRC) offers emergency and scheduled remote support for Windows, Linux, Apple OS X, and Cisco-based systems in the United States and globally. Progent's seasoned support experts can help clients to troubleshoot and fix network problems without the cost or delay of in-person service calls. The background of Progent's IT engineers allows them to resolve most IT issues quickly. For the toughest problems, Progent's depth of knowledge allows the support team to escalate trouble tickets to world-class subject matter experts. Progent offers a convenient, web-accessible signup process for new customers to accommodate emergency situations and Progent charges by the minute with no sign-up fees or time minimums, so you are invoiced only for the help you receive. Specialists you can access remotely include Cisco-certified CCIE network engineers, Microsoft-Premier MCSEs, and GIAC-certified security professionals. Learn more details about Progent's remote computer troubleshooting expertise.
- Onsite Service
Progent provides onsite computer support for registered clients in larger cities in the United States. Progent's on-site service technicians can work in tandem with Progent's remote support engineers to deliver small and midsize companies the optimal solution: on-premises support professionals when you need them plus the on-line help of Progent's seasoned team of IT engineers, security specialists, and business application developers. The response time for on-site support calls is typically less than 24 hours. There is no start-up or retainer charge for becoming a Progent client for onsite service. Learn more about why to sign up for Progent's onsite network service.
- Help Desk
Progent's Standard Help Desk Services offer small organizations an end-to-end solution that handles all facets of online Level 1 desktop support from service requests through trouble ticket generation, screen sharing, progress tracking, problem resolution, and reporting. Progent provides help desk services at a significant discount off Progent's normal desktop support rates, and Progent can provide the additional option of fast on-demand escalation to Level 2 and Level 3 experts to handle the most issues. For details, see Help Desk Services for Small Businesses.
- IT Consulting Expertise
Progent provides small and midsize companies affordable availability of enterprise-class IT professionals who can deliver help with critical technologies such as
- Windows Server 2019 migration services, Microsoft Windows 2016 Hyper-V hybrid cloud solutions, Microsoft Windows Server and application expertise, Cisco network infrastructure, network protection engineering, high availability network design, virtualization strategies, plus configuration, customization and support for business applications such as financials, operations, management reporting, sales automation, and productivity suites. Progent can help with short-term projects including office relocations and major system migrations, extended projects like management reporting software programming and customization, database software development and DBA services, and web design, on-going services including System Center 2012 Operations Manager (SCOM 2012) expertise and SCOM 2016 consulting services for IT infrastructure monitoring and system management, or emergency response such as disaster recovery and virus cleanup.
- Application Server Hosting
Progent offers hosting for vital business applications such as Microsoft Exchange Server and SQL Server to provide small businesses with greater levels of reliability, protection, and performance than is feasible with the class of in-house data center that is realistically affordable for the majority of small and midsize companies. Since Progent utilizes the same facilities that support the gear of some of the planet's biggest information technology organizations, Progent can save you the cost of creating and maintaining the infrastructure required for world-class environmental control, power failover, and uninterruptible Internet connectivity. For managed application servers, Progent can also ensure that patches and service packs remain updated, protection and performance is continually monitored, and systems are regularly backed up and ready for complete and prompt recovery. Find out additional information concerning Progent's hosting services for Microsoft Exchange Server and other mission-critical applications.
- Private Cloud Hosting Services
Progent's Private Cloud hosting provides complete hosting services for the entirety of a small or midsize company's servers in an environment that not only provides the highest degree of availability and scalability but that is in addition convenient for clients to transfer to a different service firm or to move in-house if your circumstance warrants it. Progent's Private Cloud hosting is based on tested virtual server techniques that allow small businesses with mixed environments to benefit dramatically on the costs of capital equipment, system maintenance, and IT administration while getting world-class availability and an unprecedented level of vendor flexibility. In contrast to conventional Software as a Service hosting offerings, Progent's Private Cloud Hosting Service encompasses all server-based software in a single centrally administered service, can support the multi- OS and loosely standardized networks common with smaller companies, and keeps ownership of the software in the customer's hands so that migrating to a new virtualized host is fast, safe, and inexpensive. This eliminates ending up a captive to a specific hosting provider while still providing all the savings associated with ASP and SaaS hosting services.
- Hybrid Cloud Planning and Integration Support
Progent offers advanced online consulting services to help businesses of all sizes integrate their IT infrastructure with leading public cloud platforms such as Microsoft Azure and Amazon Web Services. Progent can help your it team to plan and administer hybrid environments that can include Windows and Linux systems and apps in both cloud-only systems or in hybrid topologies that seamlessly combine local IT assets along with public clouds. To help you to incorporate public clouds with physical datacenters, Progent can provide a range of cloud migration support services such as Office 365 Exchange Online integration solutions with on-premises Exchange deployments, Azure planning and integration consulting, Amazon Web Services (AWS) cloud integration, Amazon Web Marketing Service development and debugging, and Google Cloud Platform integration expertise. Progent has over two decades of background delivering advanced consulting services online, and Progent can help you successfully carry out your cloud integration initiatives on schedule and within your budget.
Progent's low-cost ProSight portfolio of network management outsourcing services is intended to provide small and mid-size businesses with enterprise-class support and cutting-edge technology for all facets of information assurance and compliance. Managed services available from Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring (ASM): Endpoint Protection and Ransomware Recovery
Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) solution that utilizes cutting edge behavior-based machine learning tools to defend endpoint devices as well as servers and VMs against new malware assaults like ransomware and email phishing, which routinely evade legacy signature-based AV products. ProSight ASM safeguards local and cloud resources and provides a unified platform to automate the complete malware attack progression including protection, identification, mitigation, remediation, and forensics. Top features include one-click rollback with Windows Volume Shadow Copy Service and automatic system-wide immunization against new attacks. Learn more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Unified Physical and Virtual Endpoint Security
Progent's ProSight Enhanced Security Protection (ESP) services offer affordable in-depth protection for physical servers and VMs, workstations, smartphones, and Microsoft Exchange. ProSight ESP utilizes contextual security and advanced machine learning for round-the-clock monitoring and responding to security assaults from all vectors. ProSight ESP delivers two-way firewall protection, penetration alerts, device control, and web filtering through cutting-edge technologies incorporated within a single agent accessible from a unified control. Progent's security and virtualization consultants can help your business to design and implement a ProSight ESP environment that addresses your organization's specific requirements and that helps you prove compliance with legal and industry data security regulations. Progent will help you define and implement security policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alarms that require immediate action. Progent can also help you to set up and verify a backup and restore system such as ProSight Data Protection Services so you can recover rapidly from a destructive cyber attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Exchange email filtering.
- ProSight DPS: Managed Cloud Backup
ProSight Data Protection Services from Progent offer small and mid-sized organizations an affordable end-to-end service for secure backup/disaster recovery. Available at a fixed monthly price, ProSight DPS automates your backup activities and allows fast recovery of critical files, applications and VMs that have become lost or corrupted due to component breakdowns, software glitches, disasters, human error, or malware attacks like ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware images/. Important data can be protected on the cloud, to a local device, or mirrored to both. Progent's BDR consultants can provide world-class expertise to set up ProSight DPS to be compliant with regulatory standards like HIPPA, FIRPA, PCI and Safe Harbor and, when needed, can help you to restore your critical data. Read more about ProSight DPS Managed Backup.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and affordable for smaller organizations to map, track, enhance and debug their networking appliances like switches, firewalls, and access points plus servers, endpoints and other networked devices. Using cutting-edge Remote Monitoring and Management technology, WAN Watch ensures that infrastructure topology maps are always current, captures and displays the configuration of virtually all devices on your network, monitors performance, and sends notices when problems are discovered. By automating complex management activities, WAN Watch can cut hours off ordinary chores like network mapping, reconfiguring your network, locating appliances that need important software patches, or isolating performance problems. Learn more about ProSight WAN Watch network infrastructure monitoring and management services.
- ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Content Filtering
ProSight Email Guard is Progent's email filtering and encryption solution that incorporates the services and infrastructure of top data security vendors to provide web-based management and world-class protection for all your email traffic. The hybrid architecture of Progent's Email Guard integrates a Cloud Protection Layer with a local gateway appliance to provide complete defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. ProSight Email Guard's Cloud Protection Layer acts as a first line of defense and blocks the vast majority of threats from making it to your network firewall. This decreases your vulnerability to external threats and conserves system bandwidth and storage. ProSight Email Guard's onsite security gateway device provides a further layer of inspection for inbound email. For outgoing email, the local security gateway provides AV and anti-spam filtering, policy-based Data Loss Prevention, and encryption. The onsite gateway can also assist Exchange Server to track and protect internal email that stays inside your security perimeter. Learn more about Progent's Email Guard spam filtering, virus blocking, email content filtering and data loss prevention.
- ProSight LAN Watch: Server and Endpoint Monitoring and Management
ProSight LAN Watch is Progentís server and desktop monitoring service that uses state-of-the-art remote monitoring and management (RMM) techniques to help keep your IT system running at peak levels by checking the health of vital computers that power your information system. When ProSight LAN Watch uncovers a problem, an alert is transmitted immediately to your specified IT personnel and your Progent engineering consultant so that any looming issues can be addressed before they can impact productivity Find out more about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small business can have its critical servers and apps hosted in a protected fault tolerant data center on a high-performance virtual machine host configured and managed by Progent's network support professionals. Under Progent's ProSight Virtual Hosting service model, the customer owns the data, the OS platforms, and the applications. Since the system is virtualized, it can be moved immediately to a different hosting environment without a lengthy and technically risky reinstallation process. With ProSight Virtual Hosting, your business is not tied one hosting provider. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, update, retrieve and protect data related to your IT infrastructure, processes, business apps, and services. You can quickly locate passwords or serial numbers and be warned about impending expirations of SSL certificates or domains. By cleaning up and organizing your network documentation, you can eliminate as much as 50% of time wasted looking for vital information about your IT network. ProSight IT Asset Management includes a common location for storing and sharing all documents required for managing your business network like recommended procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for collecting and relating IT data. Whether youíre planning enhancements, doing regular maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the knowledge you need when you need it. Find out more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and affordable way for small and medium-size businesses to get an unbiased evaluation of the overall health of their IT system. Powered by some of the leading remote monitoring and management tools available, and supervised by Progent's world-class group of information technology professionals, ProSight Network Audits show you how well the configuration of your core network assets conform to best practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide immediate benefits such as a cleaner Active Directory (AD) system. Both versions also include a year of state-of-the-art remote network monitoring and management. Benefits can include simpler network management, improved compliance with data security regulations, higher utilization of network resources, quicker problem resolution, more dependable backup and restore, and higher availability. Read more about ProSight Network Audits IT infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is an affordable service based on a brief phone interview with a Progent backup/recovery consultant. The interview is intended to evaluate your company's preparedness either to stop or recover rapidly following an assault by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you personally to collect information concerning your existing AV defense and backup platform, and Progent will then deliver a written Basic Security and Best Practices Report detailing how you can follow best practices to deploy an efficient security and backup system that aligns with your business needs. For details, see Progent's ProSight Ransomware Preparedness Report Service.
Special Advantages of Working with Progent
As a Microsoft-certified Partner and Small Business Specialist, Progent is a recognized leader in supporting the baseline network software and productivity programs important to most small and medium-size companies and local governments. As a Cisco-certified partner, Progent also can provide expertise for an ever more complex array of infrastructure products including firewalls, switches, routers, voice-over-IP solutions, and wireless networking. In addition, Progent's
CISSP-Premier security experts,
CISM-qualified security engineers, CISA-authorized security audit specialists and GIAC-certified information assurance experts can provide a company-wide view of system protection and can assist with complex security projects like SIEM solutions to help enterprises comply with industry standards and statutory mandates for IT information security and incident reporting.
The scope and depth of Progent's engineering staff bring a unique set of advantages to clients trying to increase the business value of their information network within a reasonable budget. These advantages include:
- Best Practices
Progentís staff of Microsoft and Cisco Premier Certified consultants average longer than a decade of hands-on industry experience, in the trenches of network support, performing a wide range of IT tasks for a large array of customers. Every Progent consultant shares a refined set of personal best practices which are combined into shared leading practices standards that Progent instills in its consulting staff. This means that you get not just expert technical capability, but also a support engineer with field-tested methods for solving actual IT problems efficiently.
Learn more concerning Progent's best practices for network consulting.
- Granular Pricing Model
Progent's pricing model is to charge for online service and in-person help per minute. Consequently, you are charged exclusively for received support. Progent does not demand a higher rate for off-hours or priority service, and Progent does not bill for travel time except for urgent calls where on-site work is less than four hours. In addition, Progent applies no service activation fee and requires no monthly commitment for support services provided during regular working hours. Many support organizations impose substantial minimum payments or charge in increments of a quarter hour or longer. Progent's small billing granularity does away with big invoices for quick fixes. An additional advantage of granular invoicing is that you will not be inclined to permit incipient issues to stay unaddressed until they become major problems.
Find out more about Progent's value pricing for IT outsourcing.
- Comprehensive Documentation of Network Support
Progent has created a comprehensive service reporting system that records and formats complete documentation for all billed services. Unlike some freelance consultants or small support firms who offer minimal documentation or details of services performed, each service delivered by Progent is tracked by comprehensive documentation. Each Progent consultant has use of the support documentation given by every staff member to each customer. The discipline of documenting and organizing service records allows more effective support and avoids a slew of typical problems such as when a support client is virtually held captive to a consultant who wonít let go of the keys to the kingdom.
Learn more concerning Progent's documentation of IT outsourcing services.
- Knowledge Transfer
Progent practices information transfer from Progent's support experts to customers. By educating clients to handle technical issues that are within their scope, Progent can focus on providing hard-to-find skills where Progent has few competitors. Small businesses who utilize independent consultants or who maintain internal IT personnel benefit when Progent transfers information about new technology and proven methodologies to make their networks more robust, secure, and productive.
Learn more details concerning Progent's knowledge transfer services.
In case your Pembroke Pines, Florida company needs to get in touch with Progent about network outsourcing, consulting, or technical support, phone 800-993-9400 or visit Contact Progent.
Fast Remote Network Assistance
For immediate remote help, you can call Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).