Immediate, Affordable Remote Computer Network Assistance for Pembroke Pines, Florida Small Businesses
For more than twenty years, Progent has specialized in delivering enterprise-quality computer support to clients who have small-company budgets. Progent has developed a powerful service system that features a streamlined, seamless virtual office infrastructure, custom online repair tools, a large team of engineers certified in a broad range of technical disciplines, a Help Desk operational model that promotes efficiency and ensures follow-up, a global group of on-line service professionals, on-site service dispatching for the majority of most zip codes in the United States, and a company ethos focused on fixing technical issues in the least time and at the lowest cost to clients.
For medium-size and enterprise companies, Progent offers co-sourcing and project management support to add to the skills of your internal IT service team. Co-sourcing can save money and minimize technical risks for major IT initiatives such as application programming, business continuity planning and testing, security evaluations, merging datacenters, or software migrations and upgrades.
Progent can in addition offer access to accredited consultants to assist your business to plan and execute a sensible cloud computing strategy.
Key Areas of Expertise Supported by Progent for Companies in Pembroke Pines, Florida
Progent's nationwide group of world-class experts offers assistance for virtually all facets of network technology used by organizations of all sizes. Practice areas supported by Progent in Pembroke Pines include:
Support Delivery Alternatives for Pembroke Pines, Florida Companies
Progent offers a selection of options for providing small companies with cost-effective IT services for troubleshooting, consulting, hosting services, and IT management outsourcing. Progent's paradigm for delivering network support is built on the Call Center operational structure familiar to larger IT organizations. Progent's Help Desk Service Model ensures rapid response, comprehensive activity documentation, consistent follow-through, and strict expense control for a range of IT service delivery alternatives that include remote repairs, on-premises help, high-end consulting, as well as server hosting.
Progent's Flat-rate Managed Services for Remote Network Management
- Online Support
Progentís Technical Response Center (TRC) provides urgent and routine online support for Windows, Linux, Apple, and Cisco-based systems in the U.S. and globally. Progent's certified service professionals can help clients to troubleshoot and repair hardware and software problems without the cost or time loss of in-person service calls. The background of Progent's network consultants allows them to resolve most network problems rapidly. For the most complex issues, Progent's breadth of knowledge makes it possible to escalate support calls to advanced specialists. Progent provides a streamlined, web-based registration procedure for new customers to accommodate emergency situations and Progent charges by the minute with no sign-up fees or time minimums, so you are invoiced only for the support you get. Specialists available online include Cisco-qualified CCIE network engineers, Microsoft-qualified MCSE consultants, and CISA-certified security engineers. Learn more details about Progent's remote computer support expertise.
- On-site Service
Progent provides onsite computer support for signed-up clients in larger cities in the United States. Progent's on-site service technicians can work in conjunction with Progent's remote support experts to give small businesses the best of both worlds: hands-on support technicians when you need them plus the on-line expertise of Progent's worldwide staff of network consultants, security professionals, and business application programmers. The wait time for in-person support calls is typically less than one business day. There is no start-up or retainer charge for becoming a Progent customer for onsite support. Find out more details about how to register for Progent's onsite computer service.
- Phone Support
Progent's Help Desk Services are intended for small and midsize businesses and local governments who need prompt and reliable access to an online Contact Center with efficient phone support, online repair capability, and sufficient technical depth for all needed problem escalation. Because small and midsize businesses usually are constrained by tight IT budgets and can provide scant executive attention for dealing with network support tasks, Progent's Contact Center Services could be the most efficient option to make sure that business computer networks are always up and running. Learn more details about Progent's Help Desk Call Center services.
- IT Consulting Services
Progent provides small and midsize companies affordable access to world-class IT professionals who can provide assistance with critical products and technologies including
- Windows Server 2019 migration consulting, Microsoft Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Microsoft Windows Server and application expertise, Cisco network infrastructure, company-wide network protection engineering, fault tolerant it system design, virtualization strategies, plus integration, programming and training for small business applications including financials, ERP, reporting, CRM, and office productivity suites. Progent can help with short-term projects including office moves and massive system migrations, longer term projects like management reporting application development and support, relational database application development and administration support, and web development, on-going services such as System Center 2012 Operations Manager expertise and SCOM 2016 consulting for network health monitoring and system administration, or emergency services such as data restoration and virus removal.
- Application Server Hosting
Progent offers hosting for critical applications like Exchange Server and MS SQL to provide small businesses with greater degrees of dependability, security, and performance than is feasible with the class of in-house data center that is practical for the majority of small organizations. Since Progent uses the same facilities that support the gear of many of the world's largest IT organizations, Progent can eliminate the expense of building and maintaining the systems required for world-class environmental control, electrical backup, and redundant Internet connectivity. For managed application servers, Progent can also ensure that upgrades and revisions remain updated, protection and performance is continually monitored, and systems and data files are consistently backed up and ready for complete and rapid recovery. Find out additional information about Progent's hosting for Microsoft Exchange Server and other critical applications.
- Private Cloud Hosting
Progent's Private Cloud hosting offers complete hosting for the entirety of a small or midsize organization's production servers in an environment that not only delivers the highest degree of dependability and extensibility but that is in addition convenient for clients to migrate to another support firm or to move internally when your circumstance warrants it. Progent's Private Cloud hosting service is based on mature virtualization techniques that allow companies with multi-vendor environments to save dramatically on the costs of capital equipment, system maintenance, and IT administration while getting enterprise-class availability and an unparalleled level of vendor alternatives. In contrast to ordinary SaaS hosting models, Progent's Private Cloud Hosting encompasses all server-based applications in one centrally administered solution, can support the mixed- OS and loosely standardized networks common with small companies, and retains control of the licenses in the customer's possession so that migrating to a different virtualized host is fast, reliable, and inexpensive. This avoids ending up a prisoner of a specific hosting provider while still offering all the economies related to SaaS hosting alternatives.
- Hybrid Cloud Planning and Integration Consulting Services
Progent can provide expert remote support to help businesses of all sizes connect their information networks with popular public clouds including Microsoft Azure and Amazon Web Services (AWS). Progent can assist your it team to design and manage hybrid ecosystems that can include Windows and Linux systems and applications in either cloud-centric solutions or in hybrid architectures that seamlessly combine local IT assets as well as cloud services. To assist you to incorporate public clouds with networks, Progent offers a variety of public cloud migration support services such as Office 365 integration solutions with on-premises Exchange, Microsoft Azure design and integration services, Amazon AWS cloud migration, and Amazon Web Marketing Service (WMS) development and debugging. Progent has over 15 years of experience delivering high-level consulting support remotely, and Progent can help you complete your cloud integration initiatives on schedule and affordably.
Progent's value-priced ProSight family of network monitoring and management services is intended to provide small and mid-size organizations with enterprise-class support and cutting-edge technology for all aspects of information assurance and compliance. Managed services available from Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring (ASM): Next Generation Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint protection solution that utilizes cutting edge behavior analysis tools to defend endpoints and physical and virtual servers against modern malware attacks like ransomware and file-less exploits, which easily get by traditional signature-matching anti-virus products. ProSight ASM protects local and cloud resources and offers a unified platform to address the entire malware attack progression including filtering, infiltration detection, containment, cleanup, and forensics. Key capabilities include one-click rollback with Windows Volume Shadow Copy Service and automatic network-wide immunization against newly discovered attacks. Read more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Unified Endpoint Protection
ProSight Enhanced Security Protection services deliver economical in-depth protection for physical and virtual servers, desktops, mobile devices, and Exchange email. ProSight ESP uses adaptive security and advanced machine learning for round-the-clock monitoring and reacting to cyber assaults from all attack vectors. ProSight ESP delivers firewall protection, intrusion alarms, device control, and web filtering via leading-edge technologies packaged within a single agent managed from a unified console. Progent's security and virtualization experts can assist your business to plan and implement a ProSight ESP deployment that addresses your company's unique needs and that helps you demonstrate compliance with government and industry data security regulations. Progent will assist you specify and implement security policies that ProSight ESP will manage, and Progent will monitor your network and respond to alarms that call for immediate action. Progent can also assist your company to install and verify a backup and disaster recovery system like ProSight Data Protection Services so you can get back in business quickly from a potentially disastrous cyber attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Exchange filtering.
- ProSight DPS: Managed Cloud Backup
ProSight Data Protection Services from Progent provide small and medium-sized organizations an affordable and fully managed service for secure backup/disaster recovery. Available at a fixed monthly rate, ProSight DPS automates your backup processes and allows fast restoration of critical data, apps and virtual machines that have become unavailable or corrupted due to component failures, software glitches, natural disasters, human mistakes, or malicious attacks such as ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, apps, system images/, plus Microsoft Hyper-V and VMware images/. Important data can be backed up on the cloud, to a local storage device, or to both. Progent's cloud backup consultants can deliver world-class support to set up ProSight Data Protection Services to be compliant with regulatory standards like HIPPA, FINRA, PCI and Safe Harbor and, whenever needed, can assist you to restore your business-critical data. Read more about ProSight DPS Managed Backup and Recovery.
- ProSight WAN Watch: Infrastructure Management
Progentís ProSight WAN Watch is a network infrastructure management service that makes it easy and affordable for small and mid-sized organizations to map out, monitor, enhance and debug their networking hardware such as routers and switches, firewalls, and load balancers as well as servers, endpoints and other networked devices. Incorporating cutting-edge RMM technology, ProSight WAN Watch ensures that infrastructure topology maps are always updated, captures and manages the configuration information of almost all devices connected to your network, tracks performance, and sends notices when problems are detected. By automating complex management processes, WAN Watch can cut hours off common tasks such as making network diagrams, expanding your network, locating appliances that need critical software patches, or resolving performance problems. Find out more details about ProSight WAN Watch network infrastructure monitoring and management consulting.
- ProSight Email Guard: Spam Filtering, Data Leakage Protection and Email Encryption
ProSight Email Guard is Progent's email security solution that uses the technology of leading information security vendors to provide web-based control and world-class security for your inbound and outbound email. The hybrid structure of Progent's Email Guard integrates a Cloud Protection Layer with a local security gateway device to provide advanced protection against spam, viruses, Denial of Service Attacks, DHAs, and other email-borne malware. ProSight Email Guard's Cloud Protection Layer acts as a preliminary barricade and keeps the vast majority of unwanted email from making it to your security perimeter. This decreases your exposure to inbound attacks and saves network bandwidth and storage space. ProSight Email Guard's on-premises gateway appliance provides a further level of analysis for incoming email. For outbound email, the on-premises security gateway offers anti-virus and anti-spam protection, policy-based Data Loss Prevention, and encryption. The onsite gateway can also help Exchange Server to monitor and protect internal email traffic that stays within your security perimeter. Learn more about Progent's Email Guard spam filtering, virus defense, content filtering and data leakage prevention.
- ProSight LAN Watch: Server and Desktop Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring managed service that uses advanced remote monitoring and management (RMM) technology to keep your IT system operating at peak levels by checking the state of vital assets that power your business network. When ProSight LAN Watch uncovers an issue, an alarm is sent immediately to your designated IT personnel and your Progent consultant so that any potential problems can be addressed before they can disrupt your network Find out more details about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and apps hosted in a protected fault tolerant data center on a fast virtual host set up and managed by Progent's IT support experts. With the ProSight Virtual Hosting model, the client retains ownership of the data, the OS platforms, and the applications. Because the system is virtualized, it can be ported immediately to an alternate hardware solution without a lengthy and technically risky configuration procedure. With ProSight Virtual Hosting, your business is not locked into one hosting provider. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, maintain, retrieve and protect data about your network infrastructure, procedures, business apps, and services. You can instantly locate passwords or serial numbers and be warned about impending expirations of SSL certificates ,domains or warranties. By cleaning up and organizing your IT documentation, you can save as much as 50% of time wasted trying to find critical information about your IT network. ProSight IT Asset Management includes a centralized location for storing and sharing all documents related to managing your network infrastructure like standard operating procedures and How-To's. ProSight IT Asset Management also supports advanced automation for gathering and associating IT data. Whether youíre making improvements, performing regular maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the information you need the instant you need it. Learn more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and affordable way for small and mid-size businesses to get an objective evaluation of the health of their network. Based on some of the leading remote monitoring and management (RMM) tools available, and overseen by Progent's world-class group of IT experts, ProSight Network Audits help you see how closely the configuration of your core network assets adhere to leading practices. The Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and deliver immediate benefits like a cleaner Active Directory system. Both also include a year of state-of-the-art remote network monitoring and management (RMM). Advantages can include easier network management, improved compliance with information security regulations, more efficient utilization of IT assets, quicker troubleshooting, more dependable backup and restore, and higher availability. Read more information about Progent's ProSight Network Audits IT infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is a low-cost service centered on a brief interview with a Progent information assurance consultant. The fact-finding interview is intended to assess your organization's preparedness either to stop or recover quickly after an assault by a ransomware variant like Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you directly to collect information about your existing security profile and backup platform, and Progent will then produce a custom Basic Security and Best Practices Report describing how you can apply best practices to create an efficient AV and backup/recovery system that aligns with your company's needs. For additional information, visit The ProSight Ransomware Preparedness Report.
Special Benefits of Teaming with Progent
As a Microsoft-certified Partner and a Microsoft Small Business Specialist, Progent is a recognized leader in supporting the fundamental system software and office productivity programs important to most small and mid-size businesses. As a Cisco-qualified partner, Progent also offers help for an increasingly complex array of network technologies including PIX and ASA firewalls, switches, routers, VoIP options, and wireless access. In addition, Progent's
CISSP-qualified cybersecurity experts,
CISM-qualified security engineers, CISA-certified security audit consultants and GIAC-qualified information assurance professionals offer a company-wide view of network protection and can assist with complex security projects like SIEM solutions to help enterprises meet business standards and government requirements for IT information security and incident reporting.
The breadth and size of Progent's engineering staff bring a powerful set of advantages to customers wishing to maximize the business value of their information network within an affordable budget. These advantages include:
- Best Industry Service Methodology
Progentís staff of Microsoft and Cisco certified consultants average longer than a decade of hands-on professional experience, in the trenches of IT support, performing a wide range of IT tasks for a large array of clients. Every Progent support professional shares a refined set of personal best practices which are incorporated into shared best practices standards that Progent teaches its support personnel. This guarantees that you get not only expert technical capability, but also a support engineer with proven methods for resolving real-world IT problems quickly.
Learn more about Progent's best practices for network consulting.
- Value Pricing
Progent's pricing policy is to bill for remote support and on-site visits by the minute. Consequently, you owe just for delivered support. Progent does not demand a more expensive rate for after-hours or urgent service, and Progent does not charge for travel except for urgent support where on-site work is less than four hours. In addition, Progent applies no service activation fee and asks no monthly commitment for services delivered during regular business hours. Many support firms impose substantial minimum payments or bill in increments of fifteen minutes or longer. Progent's one-minute billing granularity avoids big bills for quick solutions. An additional benefit of granular pricing is that clients will be less inclined to allow incipient issues to stay unaddressed until they grow into big ones.
Find out additional information about Progent's value pricing for IT outsourcing.
- Complete Reporting of Network Services
Progent has created a sophisticated support reporting system that records and formats complete documentation for all delivered services. Unlike some independent consultants or small service organizations who offer minimal documentation or specifics of tasks performed, every service provided by Progent is tracked by full documentation. Each Progent staff member has use of the support documentation given by every consultant to every customer. The practice of detailing and archiving support activity allows more effective service and avoids a variety of common problems such as when a service customer is effectively held captive to a consultant who refuses to let go of the keys to the kingdom.
Read more about Progent's documentation of IT outsourcing services.
- Information Transfer
Progent is committed to information transfer from Progent's consultants to clients. By teaching customers to resolve technical issues that are within their scope, Progent can focus on offering high-value skills where Progent faces few competitors. Small businesses who work with freelance service providers or who maintain in-house support staffs gain when Progent passes on knowledge about critical technology and proven processes to make their IT environments more robust, secure, and productive.
Find out more about Progent's knowledge transfer services.
How to Contact Progent
If your Pembroke Pines, Florida business wants to get in touch with Progent to find out about IT outsourcing, consulting, or tech support services, call 800-993-9400 or go to Contact Progent.
Immediate Online Technical Support
For fast online assistance, you can call Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).