Quick, Low-cost Remote Network Assistance for Pembroke Pines, Florida Small Businesses
For over two decades, Progent has focused on delivering enterprise-class network support services to customers who have small-company IT budgets. Progent has developed a powerful service system that includes a cost-effective, seamless virtual office network, custom online repair technology, a large team of engineers accredited in a broad range of IT disciplines, a Help Desk Call Center service structure that promotes responsiveness and ensures follow-up, a worldwide group of on-line support professionals, in-person support availability for the majority of most zip codes in the United States, and a corporate culture focused on resolving network issues in the shortest time and at the least cost to customers.

For medium-size and enterprise businesses, Progent can provide co-sourcing support to supplement the technical skills of your internal network support staff. This can save money and minimize technical risks for big projects such as application development, business continuity preparedness, network security evaluations, merging datacenters, or software migrations and upgrades.

Progent can in addition offer access to accredited experts to assist your business to plan and implement a sensible cloud computing strategy.

Primary Products and Technologies Supported by Progent for Businesses in Pembroke Pines, Florida
Progent provides the services of accredited experts for all facets of information technology deployed in small and midsize organizations. Products and technologies supported by Progent include:

Support Delivery Options for Pembroke Pines, Florida Companies
Progent has a variety of alternatives for providing small businesses with cost-effective computer services for technical support, consulting, hosting services, and IT management. Progent's paradigm for providing network support services is based on the Help Desk operational structure familiar to big IT support organizations. Progent's Help Desk Support Model promotes rapid support, thorough service documentation, dependable follow-through, and tight cost monitoring for a range of IT support delivery options that include remote repairs, in-person help, top-level consulting, plus server and application hosting.

  • Remote Support
    Progentís Technical Response Center provides urgent and scheduled remote service for Microsoft Windows, Linux, Apple OS X, and Cisco-powered environments in the U.S. and globally. Progent's certified support professionals can assist customers to troubleshoot and fix hardware and software problems without the expense or time loss of travel for onsite support visits. The background of Progent's IT consultants allows them to resolve most IT issues rapidly. For complex problems, Progent's depth of expertise makes it possible to escalate support calls to advanced subject matter experts. Progent provides a convenient, web-based signup procedure for first-time clients to address urgent network problems and Progent charges by the minute with zero startup charges or minimums, so you are invoiced only for the help you get. Specialists you can access online include Cisco-certified CCIEs, Microsoft-Certified MCSEs, and GIAC-certified security professionals. Find out additional information concerning Progent's remote computer support services.

  • On-site Service
    Progent offers on-site technical support for signed-up customers in major metropolitan areas in the United States. Progent's onsite support personnel can work in conjunction with Progent's online support experts to give small businesses the best of both worlds: onsite support professionals when you require them as well as the on-line help of Progent's seasoned team of network consultants, security professionals, and business application programmers. The response time for on-site support calls is usually less than 24 hours. Progent requires no start-up or retainer charge for becoming a Progent client for onsite service. Find out more concerning why to register for Progent's onsite network service.

  • Help Desk
    Progent's Standard Help Desk Services provide small businesses a complete solution that handles all aspects of online desktop support from service requests through trouble ticket generation, remote desktop control, progress tracking, problem solving, and management reports. Progent offers service desk support at a significant discount from Progent's normal desktop support rates, and Progent can provide the option of fast on-demand escalation to Level 2 and Level 3 experts to resolve complex issues. for more information, visit Online Help Desk Services.

  • Consulting Expertise
    Progent provides small companies affordable access to enterprise-class consultants who can deliver assistance with vital products and technologies such as
  • Windows Server 2019 migration consulting, Microsoft Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Windows Server expertise, Cisco network design, network security consulting, non-stop it system design, virtual server solutions, plus integration, customization and support for business programs including financials, ERP and MRP, management reporting, CRM, and office productivity suites. Progent can help with short-term projects such as site moves and massive software migrations, longer term initiatives such as management information software development and support, database software programming and administration services, and web design, continuing support such as System Center 2012 Operations Manager (SCOM 2012) support and SCOM 2016 consulting services for network monitoring and system management, or urgent services such as data restoration and virus cleanup.

  • Application Server Hosting
    Progent offers hosting for vital business applications like Exchange and Microsoft SQL Server in order to provide small and midsize companies with higher degrees of availability, protection, and recoverability than is possible using the class of in-house data center that is achievable for the majority of small companies. Since Progent uses the same data centers that support the gear of many of the world's largest IT organizations, Progent can eliminate the expense of building and managing the systems needed for world-class cooling, electrical backup, and uninterruptible Internet connectivity. For hosted application servers, Progent can also ensure that upgrades and revisions stay current, protection and efficiency is constantly monitored, and systems and data files are regularly backed up and ready for complete and prompt restoration. Find out additional information about Progent's hosting services for Exchange and other mission-critical applications.

  • Private Cloud Hosting
    Progent's Private Cloud hosting service offers complete hosting services for the entirety of a small or midsize organization's servers in an environment that not only delivers the highest degree of availability and extensibility but that is also easy for clients to migrate to another service provider or to bring in-house when your business situation calls for it. Progent's Private Cloud hosting service is built around mature virtualization technologies that allow businesses with mixed environments to benefit dramatically on the costs of capital equipment, system maintenance, and network administration while getting world-class dependability and an unparalleled level of vendor options. In contrast to ordinary SaaS hosting offerings, Progent's Private Cloud Hosting encompasses all server-centric software in one centrally administered solution, can handle the multi- OS and non- standardized environments typical of small companies, and keeps control of the software licenses in the customer's hands so that migrating to a different virtual system is quick, reliable, and affordable. This avoids becoming a prisoner of a single hosting service while still providing all the savings related to SaaS hosting alternatives.

  • Hybrid Cloud Integration Support
    Progent can provide advanced online consulting services to help businesses of all sizes integrate their information networks with popular public cloud platforms such as Microsoft Azure and Amazon AWS. Progent can help your it team to design and administer cost-effective environments that can include Windows and Linux operating systems and apps in either cloud-centric solutions or in hybrid network models that combine physical IT assets along with public clouds. To assist you to incorporate public clouds with physical datacenters, Progent can provide a variety of public cloud migration support services that include Office 365 Exchange Online integration with on-premises Exchange, Microsoft Azure planning and deployment services, Amazon AWS cloud integration support, Amazon Web Marketing Service development and debugging, and Google Cloud integration expertise. Progent has over 20 years of background delivering advanced consulting services online, and Progent can help you successfully carry out your cloud migration initiatives quickly and affordably.
Progent's Fixed-price Managed Services for Outsourcing Network Management
Progent's value-priced ProSight suite of managed services is designed to provide small and mid-size organizations with enterprise-class support and cutting-edge technology for all facets of information assurance and compliance. ProSight managed services offered by Progent include:
  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Recovery
    ProSight Active Security Monitoring is an endpoint protection service that utilizes next generation behavior analysis technology to defend endpoints and physical and virtual servers against modern malware assaults like ransomware and email phishing, which easily evade legacy signature-based anti-virus products. ProSight ASM protects on-premises and cloud-based resources and offers a single platform to automate the complete threat progression including protection, identification, containment, remediation, and forensics. Key features include one-click rollback with Windows Volume Shadow Copy Service and real-time network-wide immunization against new threats. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection: Unified Endpoint Protection
    ProSight Enhanced Security Protection managed services offer ultra-affordable multi-layer security for physical and virtual servers, desktops, smartphones, and Microsoft Exchange. ProSight ESP uses adaptive security and advanced machine learning for continuously monitoring and responding to cyber threats from all vectors. ProSight ESP delivers firewall protection, intrusion alerts, endpoint control, and web filtering via leading-edge tools packaged within a single agent managed from a unified console. Progent's data protection and virtualization consultants can assist your business to plan and configure a ProSight ESP environment that addresses your organization's unique requirements and that allows you prove compliance with legal and industry information protection regulations. Progent will assist you define and implement policies that ProSight ESP will manage, and Progent will monitor your network and respond to alerts that call for immediate attention. Progent can also assist you to install and test a backup and restore system like ProSight Data Protection Services so you can recover quickly from a destructive security attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Microsoft Exchange email filtering.

  • ProSight Data Protection Services: Managed Cloud Backup
    ProSight Data Protection Services provide small and medium-sized organizations an affordable and fully managed solution for secure backup/disaster recovery (BDR). For a low monthly rate, ProSight Data Protection Services automates and monitors your backup activities and allows rapid recovery of vital files, apps and virtual machines that have become lost or corrupted due to component breakdowns, software glitches, disasters, human mistakes, or malware attacks like ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to an on-promises storage device, or to both. Progent's backup and recovery consultants can provide advanced support to configure ProSight DPS to be compliant with government and industry regulatory requirements such as HIPAA, FINRA, and PCI and, when necessary, can help you to recover your business-critical information. Read more about ProSight DPS Managed Backup and Recovery.

  • ProSight WAN Watch: Network Infrastructure Management
    ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and inexpensive for smaller businesses to diagram, monitor, enhance and debug their networking hardware like switches, firewalls, and access points plus servers, client computers and other devices. Incorporating state-of-the-art RMM technology, ProSight WAN Watch makes sure that network maps are always updated, copies and manages the configuration of almost all devices on your network, monitors performance, and sends notices when problems are detected. By automating time-consuming network management activities, WAN Watch can knock hours off ordinary tasks like making network diagrams, expanding your network, locating devices that need important software patches, or isolating performance bottlenecks. Find out more about ProSight WAN Watch infrastructure management consulting.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Content Filtering
    ProSight Email Guard is Progent's email filtering and encryption solution that uses the services and infrastructure of top data security companies to deliver centralized control and world-class protection for your email traffic. The powerful architecture of Email Guard managed service integrates cloud-based filtering with an on-premises security gateway device to provide advanced defense against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-borne threats. ProSight Email Guard's cloud filter serves as a first line of defense and keeps most unwanted email from reaching your network firewall. This reduces your vulnerability to inbound threats and conserves system bandwidth and storage. ProSight Email Guard's on-premises gateway device adds a further layer of inspection for incoming email. For outbound email, the onsite security gateway offers anti-virus and anti-spam filtering, protection against data leaks, and encryption. The on-premises gateway can also help Microsoft Exchange Server to track and safeguard internal email traffic that stays within your security perimeter. Learn more about Progent's Email Guard spam filtering, virus defense, email content filtering and data loss prevention.

  • ProSight LAN Watch: Server and Endpoint Remote Monitoring
    ProSight LAN Watch is Progentís server and desktop monitoring managed service that uses advanced remote monitoring and management techniques to keep your network running efficiently by checking the state of vital assets that drive your information system. When ProSight LAN Watch uncovers a problem, an alarm is sent automatically to your specified IT management personnel and your assigned Progent engineering consultant so that any looming problems can be resolved before they can impact your network Find out more details about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small business can have its key servers and apps hosted in a protected fault tolerant data center on a fast virtual host set up and managed by Progent's network support experts. Under Progent's ProSight Virtual Hosting model, the client retains ownership of the data, the operating system platforms, and the applications. Because the system is virtualized, it can be moved easily to a different hosting environment without requiring a time-consuming and difficult configuration procedure. With ProSight Virtual Hosting, you are not locked into one hosting provider. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, maintain, find and safeguard information about your IT infrastructure, procedures, business apps, and services. You can quickly find passwords or IP addresses and be alerted about impending expirations of SSLs or domains. By updating and managing your IT infrastructure documentation, you can save as much as 50% of time spent looking for vital information about your IT network. ProSight IT Asset Management includes a centralized location for storing and collaborating on all documents required for managing your network infrastructure like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers a high level of automation for gathering and relating IT data. Whether youíre making enhancements, performing maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the information you need when you need it. Find out more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and low-cost alternative for small and mid-size businesses to obtain an objective evaluation of the health of their IT system. Based on a selection of the leading remote monitoring and management platforms in the industry, and supervised by Progent's world-class team of IT professionals, ProSight Network Audits show you how well the deployment of your essential infrastructure devices adhere to best practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver immediate benefits like a more manageable Active Directory environment. Both also come with one year of state-of-the-art remote network monitoring and management (RMM). Advantages can include easier network management, better compliance with government and industry security regulations, more efficient utilization of network assets, faster troubleshooting, more dependable backup and recovery, and less downtime. Read more about ProSight Network Audits IT infrastructure assessment.

The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is a low-cost service centered on a phone discussion with a Progent information assurance consultant. The interview is designed to assess your organization's ability either to block or recover rapidly after an assault by a ransomware strain like Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you personally to collect information concerning your existing security profile and backup/recovery platform, and Progent will then deliver a written Basic Security and Best Practices Report document describing how you can apply best practices to deploy a cost-effective AV and backup environment that aligns with your business requirements. For additional information, visit Progent's ProSight Ransomware Preparedness Report Service.

Unique Advantages of Working with Progent
As a Microsoft-certified Partner and Small Business Specialist, Progent is an acknowledged leader in supporting the fundamental network software and office productivity applications used by most small and medium-size companies and local governments. As a Cisco-certified partner, Progent also offers expertise for an increasingly sophisticated collection of network products such as PIX and ASA firewalls, routers and switches, voice-over-IP solutions, and wireless networking. In addition, Progent's CISSP-Premier cybersecurity consultants, CISM-certified security professionals, CISA-authorized security audit specialists and GIAC-authorized information assurance experts can provide a company-wide view of network protection and can assist with advanced security projects such as Security information and Event Management (SIEM) solutions to help enterprises comply with industry standards and government regulations for network information security and incident reporting.

The breadth and depth of Progent's engineering team offer a powerful set of advantages to customers trying to maximize the business value of their IT network within a reasonable budget. These benefits include:

  • Best Industry Service Methodology
    Progentís staff of Microsoft and Cisco Certified consultants average more than a decade of real-world professional background, at the forefront of IT service, performing a broad range of technical tasks for a large array of businesses. Each Progent support professional shares a proven collection of personal best practices which are incorporated into company-wide leading practices training that Progent teaches its support staff. This guarantees that you get not only world-class IT skills, but also a support engineer with proven methods for fixing real-world IT problems efficiently. Find out more details about Progent's best practices for network consulting.

  • Efficient Pricing Model
    Progent's pricing model is to charge for remote service and in-person visits per minute. As a result, you pay exclusively for delivered services. Progent does not impose a more expensive rate for off-hours or urgent service, and Progent does not charge for travel except for emergency calls where on-site work is less than four hours. In addition, Progent imposes no sign-up charge and asks no monthly commitment for support services provided during normal working hours. Many support firms impose substantial minimum payments or charge in increments of fifteen minutes or longer. Progent's one-minute pricing granularity does away with major bills for quick solutions. Another advantage of by-the-minute pricing is that your company will not be inclined to allow simple issues to stay unaddressed until they grow into major problems. Find out more details about Progent's value pricing for IT outsourcing.

  • Comprehensive Documentation of Network Support
    Progent has created a comprehensive service reporting system that records and organizes complete documentation for all delivered support activities. Unlike many independent consultants or small service firms who provide minimal documentation or specifics of services performed, every service provided by Progent is tracked by comprehensive documentation. Every Progent staff member has use of the service reports given by each staff member to each customer. The discipline of documenting and archiving support activity results in more efficient support and eliminates a slew of common problems such as when a service customer is virtually held hostage to a consultant who wonít release vital service information. Find out more details about Progent's documentation of IT outsourcing services.

  • Information Transfer
    Progent practices knowledge transfer from Progent's consultants to clients. By educating clients to deal with technical issues that are within their scope, Progent is able to concentrate on delivering high-value services where Progent has little competition. Small companies who utilize freelance consultants or who maintain internal IT staffs benefit when Progent transfers information about new technology and tested processes to make their networks more reliable, protected, and productive. Learn more details about Progent's knowledge transfer services.

Get in Touch with Progent
If your Pembroke Pines, Florida business wants to contact Progent about network outsourcing, consulting, or technical support, call 800-993-9400 or refer to Contact Progent.

Fast Online Technical Assistance
For fast online technical support, you can call Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).



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    Infor CloudSuite Industrial, previously known as SyteLine, is an ERP solution that incorporates over a quarter century of background helping manufacturing and service companies to simplify supply chains and improve the efficiency of critical processes in order to get products to market fast and adhere to customer commitments dependably. Progent offers the expertise of an ERP consultant with more than two decades of background with the SyteLine/CloudSuite Industrial platform. Progent can provide online or on-premises services that can range from as-needed guidance to end-to-end solution planning and project management. Sample consulting services offered by Progent for Infor CloudSuite Industrial include installation, migration, business analysis, application development, CPQ, web site integration, debugging, ETL, Amazon AWS integration, training, and database administration.

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    Progent's Microsoft-certified Intune consultants can assist your organization to assess the business case for utilizing Intune for administering your mobile devices including notebooks, phones, and tablets based on Windows, Apple iOS, and Android. Progent's Intune consultants can assist you to define security policies, plan and deploy pilot systems to evaluate the benefits of Intune for your environment, deploy Intune throughout your enterprise, integrate Intune with SCCM for unified change management, and maintain your Intune deployment.

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    Microsoft allows you to create transparent hybrid ecosystems that combine Office 365 Exchange Online and local Exchange systems. This permits you to have certain mailboxes hosted on your corporate datacenter or private cloud and other mailboxes resident on Office 365. Progent's certified Exchange consultants can assist your organization with any facet of planning, implementing and debugging your hybrid Office 365/Exchange solution. Progent's Exchange consultants can deliver occasional support to help you through challenging technical bottlenecks and also offer extensive project management outsourcing to make sure your hybrid Office 365/Exchange initiative is successfully completed on schedule and within budget.

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    Microsoft has made a strong effort to enable seamless hybrid environments that combine Office 365 Exchange Online and local Exchange deployments. This allows you to have some Exchange mailboxes hosted at your physical datacenter or private cloud and other mailboxes hosted by Office 365. Progent's certified Exchange consulting team can assist you with any phase of designing, implementing and troubleshooting your hybrid Office 365 Exchange Online solution. Progent's Exchange specialists can provide occasional support to help you through stubborn technical issues and also offer extensive project management outsourcing or co-sourcing to ensure your hybrid Office 365/Exchange solution is carried out on time and on budget.

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    For enterprise project management support, Progent offers the services of veteran IT professionals with years of background in technology management, program development, and business process design for organizations from Big 4 firms to dot-com startups to government agencies. These proven IT managers can provide project management expertise to assist enterprise customers adhere to best practices to make sure strategic projects are completed on time and within budget.

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    Progent can provide affordable online consulting to assist companies of any size to integrate Amazon AWS cloud services such as Elastic Compute Cloud (EC2) for virtual server hosting, Amazon Simple Storage Service (Amazon S3), and Amazon Glacier. Progent can assist you with every phase of Amazon AWS migration and troubleshooting including needs analysis, preparedness assessment, architectural design, testing, configuration, administration, performance optimization, licensing management, backup/restore solutions, and security strategies.

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    Microsoft Windows Active Directory requires significant hands-on experience to configure optimally across a large corporation. Progentís Microsoft Certified consultants are experts in planning, integrating, and maintaining complex Enterprise AD installations. Progentís fields of proven competence with Windows Server Active Directory include replication issues, multi-domain partition design, repair of corrupted AD objects, dealing with legacy legacy software configuration objects in online Active Directory environments, and repair of failed configurations of AD and Active Directory-integrated programs.

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    Progent can help your business to plan and execute a smooth migration from a Solaris-powered IT environment to a network powered by MS Windows and capable of running Microsoft's powerful office productivity suites, business applications, and software development tools. Progent's Solaris, Windows and Cisco consultants and software development specialists can help you guard your information and minimize business disruption by developing an efficient transition strategy that protects your existing assets in Solaris software and technology. UNIX-to-Windows migration consulting services available from Progent include analysis of existing environment, migration strategy and testing, Exchange migration support, data and application porting, and server and mass storage transition and consolidation.

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    Progent's Solaris family consulting experts offer small companies and developers help with managing and maintaining Solaris environments that operate with Microsoft-powered technology. Progent offers your business contact with Sun Solaris experts, consulting professionals certified by Microsoft and Cisco, and security specialists with CISSP certification. This wide array of experience offers you an easy single source to help you create and manage a secure and reliable cross-platform network and communications infrastructure that allows Sun Solaris and Microsoft coexistence by combining Windows with popular variants of UNIX such as Mac OS X, Solaris, AIX UNIX from IBM, HP-UX, Berkeley UNIX (BSD), SCO UNIX, and SGI/Irix or leading Linux variations including RedHat, SUSE Linux, CentOS, Ubuntu Linux, PCLOS, fedora, Gentoo, Mandriva Linux, Debian GNU/Linux, and Slackware.

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    Progent's consultants have supported Microsoft Dynamics GP and Great Plains software for almost two decades and Progent has provided system integration, customization, training, and debugging since the product's debut. Progent can provide advanced expertise for upgrading out of date Dynamics GP/Great Plains deployments. Progent can help your business to plan, test, and carry out an efficient upgrade from a an outdated release to the current edition of Dynamics GP.

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    Office 365 is Microsoft's expanding suite of client productivity programs and cloud-hosted services available on a monthly or annual subscription basis. Office 365 apps and cloud services are offered in a variety of subscription plans targeted at customers from individuals and home offices to enterprises. Progent offers quick and easy online access to specialists with expertise in Microsoft, macOS, iOS, and Google Android technology. Progent can assist you to understand the many subscription plans offered with Office 365 and integrate your information network with Office 365 so you derive maximum business value. Progent offers expertise with cross-platform environments that include Windows, macOS or OS X, and Linux software. Progent can also help your business to create and manage hybrid networks that transparently integrate on-premises and cloud-based resources.

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