Pembroke Pines, FL Online Support from World-class Network Troubleshooting Experts
Progent's computer technical support services can deliver your Pembroke Pines, FL business budget-friendly and consistent access to world-class information technology professionals. By providing IT support service when you require it, providing specialized expertise for mission-critical technologies, delivering unique services such as 24x7 server monitoring, and invoicing only for support you use, Progent gives your Pembroke Pines, Florida business an economical option for maximizing the productivity of small business networks. Whether you run a local system, connect to cloud-based resources, or manage a hybrid cloud-and-local network, Progent is the intelligent choice for businesses and local governments to create and support a robust and secure information network and to benefit from quick availability of the skilled help typically restricted to businesses who can maintain a large internal IT group.
For medium-size and enterprise businesses, Progent offers co-sourcing and project management services to reinforce the technical skills of your internal network support team. This can save money and help meet schedules for big projects like software programming, business continuity planning, network security audits, office consolidations, or technology migrations.
Progent can also provide the services of accredited experts to assist your company to plan and execute your cloud strategy.
Key Products and Technologies Serviced by Progent for Business Networks in Pembroke Pines, Florida
Progent's team of certified support professionals offers support for virtually all facets of network technology deployed by businesses of any size. Technologies served by Progent in Pembroke Pines include:
Support Delivery Options Available for Pembroke Pines, Florida Companies
Progent has a variety of options for providing small and midsize companies with affordable computer services for troubleshooting, system architecture, hosting, and IT administration. Progent's model for delivering computer support services is built on the Help Desk structure familiar to larger IT groups. Progent's Help Desk Service Model promotes fast response, thorough activity documentation, dependable follow-up, and strict cost control for an array of network service delivery modes that include online troubleshooting, on-premises support, high-end consulting, plus server and application hosting.
Progent's Flat-rate Managed Services for Outsourcing IT Monitoring and Management
- Remote Support
Progentís Technical Response Center (TRC) provides emergency and scheduled online service for Windows, Linux, Apple OS X, and Cisco-based environments in the United States and globally. Progent's certified support professionals can assist customers to troubleshoot and repair hardware and software problems without the cost or delay of travel for onsite support visits. The background of Progent's network consultants makes it possible to resolve most network problems rapidly. For the most challenging issues, Progent's depth of knowledge allows the support team to escalate troubleshooting tasks to world-class specialists. Progent offers a streamlined, web-accessible signup procedure for new clients to accommodate urgent network problems and Progent charges per minute with no startup fees or time minimums, so you pay only for the assistance you receive. Experts available online include Cisco-certified CCIEs, Microsoft-Certified MCSE consultants, and GIAC-certified security engineers. Find out additional details about Progent's online network troubleshooting services.
- Onsite Service
Progent offers on-site computer support for registered customers in major metropolitan areas in the U.S. Progent's on-site service technicians can operate in conjunction with Progent's remote support experts to give small and midsize businesses the optimal solution: on-premises service professionals when you require them as well as the remote help of Progent's worldwide team of network engineers, security professionals, and business application developers. The response time for in-person support visits is usually under one business day. Progent requires no sign-up or retainer charge for registering as a Progent client for on-premises support. Learn more about how and why to register for Progent's in-person computer support.
- Phone Support
Progent's Standard Help Desk Services provide small organizations a complete solution that manages all facets of online desktop support from service requests through ticketing, screen sharing, progress tracking, problem resolution, and reporting. Progent provides call desk services at a substantial discount off Progent's normal desktop support rates, and Progent offers the option of fast on-demand escalation to subject matter experts to resolve complex problems. To learn more, see Online Help Desk Services.
- IT Consulting Expertise
Progent offers small and midsize businesses budget-friendly access to enterprise-class IT professionals who can deliver assistance with vital products and technologies such as
- Windows Server 2019 migration services, Microsoft Windows 2016 Hyper-V hybrid cloud solutions, Microsoft Windows Server support, Cisco network architecture, network protection engineering, fault tolerant network engineering, virtual server solutions, plus configuration, customization and support for business software including financials, ERP, management reporting, CRM, and office productivity suites. Progent can provide assistance with short-term projects such as site relocations and major software upgrades, extended initiatives such as management analytics software programming and support, relational database software development and administration services, and web development, continuing services including System Center 2012 Operations Manager (SCOM 2012) support and SCOM 2016 consulting services for network monitoring and network administration, or emergency response like disaster recovery and virus cleanup.
- Application Server Hosting
Progent can host mission-critical applications such as Exchange Server and Microsoft SQL Server to provide small and midsize businesses with greater levels of reliability, protection, and recoverability than is feasible with the type of in-house data center that is realistically affordable for most small and midsize companies. Since Progent uses the same data centers that support the gear of many of the world's largest information technology companies, Progent can save you the investment in creating and maintaining the infrastructure required for world-class cooling, power failover, and uninterruptible Internet connectivity. For managed application servers, Progent can also make sure that upgrades and revisions stay current, protection and efficiency is constantly tracked, and systems are regularly backed up and available for full and rapid recovery. Learn additional information about Progent's hosting for Exchange Server and other mission-critical applications.
- Private Cloud Hosting
Progent's Private Cloud hosting offers full hosting services for the entirety of a small or midsize company's production servers in an environment that not only provides the top level of dependability and scalability but that is in addition convenient for customers to migrate to a different support firm or to move in-house if your business situation warrants it. Progent's Private Cloud hosting is based on proven virtualization techniques that allow businesses with multi-vendor environments to benefit significantly on the expense of hardware, system maintenance, and network administration while achieving enterprise-class reliability and an unprecedented degree of vendor flexibility. In contrast to conventional Software as a Service hosting models, Progent's Private Cloud Hosting Service covers all server-centric software in one centrally administered package, can handle the mixed- platform and loosely standardized networks common with smaller businesses, and retains ownership of the software licenses in the customer's hands so that migrating to a new virtual host is fast, safe, and inexpensive. This eliminates ending up a prisoner of a specific hosting provider while still offering all the savings related to SaaS hosting services.
- Hybrid Cloud Migration Services
Progent can provide expert online consulting support to help organizations of any size integrate their information networks with leading public clouds such as Azure and Amazon Web Services (AWS). Progent can assist your it team to plan and manage cost-effective ecosystems that support Windows and Linux systems and applications in both cloud-based solutions or in hybrid topologies that utilize local IT assets along with cloud services. To assist you to integrate cloud services with physical datacenters, Progent can provide a variety of cloud migration support services such as Office 365 Exchange Online integration solutions with on-premises Exchange, Microsoft Azure planning and deployment services, Amazon Web Services cloud integration, Amazon Web Marketing Service (WMS) development and troubleshooting, and Google Cloud Platform (GCP) planning and integration expertise. Progent has over 20 years of experience delivering advanced consulting expertise online, and Progent can make sure you successfully carry out your cloud migration initiatives on schedule and affordably.
Progent's affordable ProSight portfolio of network monitoring and management services is designed to provide small and mid-size organizations with enterprise-class support and state-of-the-art technology for all aspects of information assurance and compliance. Managed services available from Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring (ASM): Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection solution that incorporates next generation behavior analysis tools to defend endpoints as well as servers and VMs against new malware attacks such as ransomware and email phishing, which routinely get by traditional signature-based anti-virus products. ProSight Active Security Monitoring safeguards on-premises and cloud-based resources and provides a unified platform to manage the entire malware attack lifecycle including filtering, infiltration detection, mitigation, remediation, and post-attack forensics. Top features include single-click rollback using Windows Volume Shadow Copy Service and real-time network-wide immunization against new attacks. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Unified Endpoint Protection
ProSight Enhanced Security Protection services deliver economical multi-layer security for physical servers and virtual machines, workstations, mobile devices, and Exchange Server. ProSight ESP utilizes contextual security and advanced heuristics for continuously monitoring and responding to cyber threats from all attack vectors. ProSight ESP offers firewall protection, intrusion alerts, device management, and web filtering through cutting-edge tools incorporated within one agent accessible from a unified console. Progent's data protection and virtualization consultants can help your business to design and implement a ProSight ESP deployment that meets your company's specific requirements and that helps you prove compliance with legal and industry information security regulations. Progent will assist you define and configure security policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alarms that require urgent attention. Progent's consultants can also assist you to set up and verify a backup and disaster recovery system such as ProSight Data Protection Services (DPS) so you can get back in business quickly from a potentially disastrous security attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Microsoft Exchange email filtering.
- ProSight DPS: Managed Backup and Recovery
ProSight Data Protection Services from Progent offer small and medium-sized organizations an affordable end-to-end solution for reliable backup/disaster recovery. Available at a low monthly price, ProSight DPS automates and monitors your backup processes and allows rapid recovery of critical files, applications and VMs that have become unavailable or corrupted as a result of hardware breakdowns, software glitches, natural disasters, human error, or malicious attacks like ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware images/. Critical data can be backed up on the cloud, to a local device, or to both. Progent's cloud backup consultants can provide advanced expertise to configure ProSight Data Protection Services to to comply with government and industry regulatory requirements such as HIPPA, FIRPA, and PCI and, whenever needed, can help you to recover your business-critical information. Read more about ProSight Data Protection Services Managed Backup.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and inexpensive for small and mid-sized organizations to map out, track, optimize and troubleshoot their connectivity hardware like routers and switches, firewalls, and wireless controllers as well as servers, endpoints and other networked devices. Incorporating cutting-edge Remote Monitoring and Management technology, WAN Watch ensures that infrastructure topology diagrams are kept updated, copies and manages the configuration information of almost all devices on your network, monitors performance, and generates notices when problems are detected. By automating tedious network management processes, ProSight WAN Watch can cut hours off common chores such as network mapping, reconfiguring your network, finding appliances that require important software patches, or isolating performance bottlenecks. Find out more details about ProSight WAN Watch infrastructure management services.
- ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
ProSight Email Guard is Progent's email security platform that uses the technology of leading data security companies to provide web-based control and world-class protection for your email traffic. The hybrid structure of Progent's Email Guard managed service integrates cloud-based filtering with an on-premises gateway appliance to provide complete protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. ProSight Email Guard's Cloud Protection Layer serves as a first line of defense and keeps most threats from making it to your security perimeter. This decreases your exposure to external threats and conserves network bandwidth and storage. ProSight Email Guard's onsite security gateway device provides a deeper level of analysis for incoming email. For outgoing email, the local security gateway offers anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and encryption. The on-premises gateway can also help Microsoft Exchange Server to track and protect internal email traffic that originates and ends inside your corporate firewall. Find out more about Progent's Email Guard spam filtering, virus defense, content filtering and data leakage prevention.
- ProSight LAN Watch: Server and Endpoint Monitoring and Management
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that incorporates advanced remote monitoring and management technology to help keep your IT system operating at peak levels by tracking the health of critical assets that drive your information system. When ProSight LAN Watch detects a problem, an alert is transmitted automatically to your designated IT management staff and your assigned Progent consultant so that all looming issues can be resolved before they can impact productivity Learn more details about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and apps hosted in a secure fault tolerant data center on a fast virtual host configured and maintained by Progent's IT support experts. Under Progent's ProSight Virtual Hosting model, the customer owns the data, the OS platforms, and the applications. Since the environment is virtualized, it can be moved easily to an alternate hardware environment without requiring a lengthy and technically risky configuration procedure. With ProSight Virtual Hosting, you are not locked into one hosting service. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, maintain, retrieve and safeguard data about your IT infrastructure, procedures, business apps, and services. You can quickly find passwords or serial numbers and be alerted about upcoming expirations of SSL certificates or domains. By cleaning up and organizing your network documentation, you can eliminate up to half of time thrown away looking for vital information about your network. ProSight IT Asset Management includes a centralized location for storing and collaborating on all documents related to managing your business network such as recommended procedures and How-To's. ProSight IT Asset Management also offers advanced automation for gathering and associating IT information. Whether youíre making improvements, performing maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the data you require when you need it. Learn more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and low-cost way for small and medium-size businesses to get an objective evaluation of the overall health of their information system. Based on some of the top remote monitoring and management (RMM) tools available, and supervised by Progent's certified team of information technology experts, ProSight Network Audits show you how closely the configuration of your core infrastructure assets conform to leading practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide instant benefits such as a more manageable Active Directory system. Both also come with one year of cutting-edge remote network monitoring and management. Benefits can include easier network management, improved compliance with information security requirements, higher utilization of network resources, faster problem resolution, more reliable backup and recovery, and increased uptime. Read more information about Progent's ProSight Network Audits IT infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is an affordable service built around a brief phone interview with a Progent information assurance consultant. The fact-finding interview is designed to evaluate your company's ability to block or recover quickly after an assault by a ransomware strain like Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you personally to collect information about your current AV defense and backup/recovery system, and Progent will then produce a custom Basic Security and Best Practices Report document describing how you can follow best practices to deploy a cost-effective AV and backup system that meets your business requirements. For details, visit Progent's ProSight Ransomware Preparedness Report.
Unique Advantages of Teaming with Progent
As a Microsoft-certified Partner and a Microsoft Small Business Specialist, Progent is a recognized leader in supporting the baseline network software and office productivity applications used by most small and mid-size companies and local governments. As a Cisco-authorized partner, Progent also can provide expertise for an increasingly complex array of infrastructure technologies including firewalls, switches, routers, voice-over-IP solutions, and wireless access. In addition, Progent's
CISSP-Premier cybersecurity experts,
CISM-certified security professionals, CISA-authorized security audit specialists and GIAC-certified information assurance experts can provide a company-wide view of system security and can assist with complex security projects like SIEM solutions to help companies meet industry guidelines and government regulations for network data security and incident reporting.
The breadth and size of Progent's consulting staff bring a powerful set of benefits to companies trying to maximize the productivity of their information system within an affordable budget. These advantages include:
- Best Industry Methodology
Progentís team of Microsoft and Cisco Certified consultants average more than ten years of real-world professional experience, at the forefront of IT support, performing a wide range of IT projects for a large array of customers. Every Progent support professional shares a refined set of personal best practices which are incorporated into shared best practices standards that Progent instills in its support team. This means that you get not just world-class technical skills, but also a consultant with proven methods for solving actual IT problems quickly.
Read more details concerning Progent's best practices for network consulting.
- Efficient Pricing Model
Progent's pricing model is to charge for remote support and on-site help by the minute. Consequently, you are charged just for delivered support. Progent does not demand a higher rate for off-hours or priority service, and Progent does not charge for travel except for urgent calls where on-site time is less than four hours. In addition, Progent imposes no service activation charge and requires no retainer for services delivered during normal working hours. Many support firms demand substantial minimum fees or charge in increments of fifteen minutes or more. Progent's small pricing granularity avoids big invoices for quick fixes. Another benefit of by-the-minute invoicing is that customers won't be inclined to allow simple problems to stay unaddressed until they grow into big problems.
Learn more about Progent's value pricing for IT outsourcing.
- Full Reporting of Delivered Support
Progent has developed a sophisticated support reporting system that records and formats complete documentation for all delivered support activities. Unlike some independent consultants or local service firms who provide scant documentation or details of services done, every service delivered by Progent is tracked by comprehensive documentation. Every Progent staff member has access to the support documentation sent by every consultant to every client. The discipline of documenting and archiving support activity results in more effective support and avoids a variety of common misfortunes such as when a support client is virtually held captive to a consultant who wonít release the keys to the kingdom.
Read additional information about Progent's documentation of IT outsourcing services.
- Knowledge Transfer
Progent practices knowledge transfer from Progent's support experts to customers. By teaching customers to deal with technical issues that are within their comfort zone, Progent can focus on providing high-value skills where Progent faces little competition. Small companies who utilize independent consultants or who maintain internal support personnel gain when Progent passes on information about new technology and proven methodologies to make their IT environments more reliable, protected, and efficient.
Learn more details about Progent's knowledge transfer services.
If your Pembroke Pines, Florida company needs to contact Progent to find out about IT outsourcing, consulting, or technical support services, phone 800-993-9400 or see Contact Progent.
Fast Online Technical Assistance
For immediate remote assistance, you can contact Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).