The Help Desk Call Center support delivery structure used by Progent offers small and midsize businesses an dependable alternative to reliance on independent service individuals by offering broad expertise accessible to multiple engineering teams, optional 24x7 access to emergency assistance, fast escalation to world-class engineers for solving even the most difficult problems, service consistency and reliability, prompt follow through overseen by seasoned support managers, a selection of convenient mechanisms for initiating support jobs, and excellent progress transparency enabled by ticket updates and accessible via a web portal.
MS Office Communications Server delivers Instant Messaging and Real Presence as part of a scalable, world-class solution featuring advanced protection, transparent compatibility with additional Microsoft software, an expandable, standards-based development environment, and compliance with regulatory requirements such as HIPAA, Sarbanes-Oxley, and Gramm-Leach-Bliley. Communications Server offers lower costs and elevated business efficiencies, increased individual output, and stronger IP protection. MS Office Communications Server 2007 has been superseded by Lync, which in turn has been revamped and renamed Skype for Business. Progent's Microsoft-certified unified communications experts offer online and onsite configuration support and mediation services for your Office Communications Server deployment and can assist you to evaluate the advantages of upgrading to Skype for Business. Progent can also assist you to plan and implement an efficient upgrade that will add significant strategic value to your information network
Progent has more than two decades of experience deploying, and supporting the key components included with System Center and can help you to plan, deploy, manage, and fix your Microsoft System Center ecosystem to optimize the uptime and responsiveness of your applications and infrastructure across multiple Windows and Linux/Unix operating systems and on-premises and Cloud-based fabric. Progent's consultants can assist your organization to migrate to the latest version of System Center from an older release or from another datacenter management platform to deliver the advantages of enterprise-class deployment, automation, security and compliance, plus infrastructure and critical application performance monitoring.
Cisco's Catalyst line of wireless controllers simplify the management of Wi-Fi LANs by unifying the provisioning and control of wireless access points, optimizing wireless performance by reducing the effect of radio frequency congestion, enhancing wireless uptime with fast auto-failover, and hardening security by detecting threats and analyzing network traffic according to user type and locale. Progent can help your business to deploy Cisco Wi-Fi controllers to manage and monitor wireless networks of all sizes. Progent can assist you to administer and troubleshoot your existing Cisco-based Wi-Fi environment or implement a smooth upgrade to Cisco's latest wireless controller solutions.
Progent's Cisco Meraki Wi-Fi access point consultants provide remote and on-premises support to help organizations of any size to plan, deploy, manage, expand or debug Wi-Fi systems that utilize Cisco Meraki APs. Progent can help your business to set up and manage Cisco's Meraki-based wireless infrastructure for sites that can range from a teleworker's home or a branch office all the way to a large campus or a nationwide enterprise. Progent can also assist you to integrate additional Cisco products such as Catalyst and Nexus switches, ASR routers and ASA firewalls to build a cohesive network infrastructure that delivers identical access, performance, security, ease of management and availability for wired and Wi-Fi clients irrespective of their mobility or computing device.
Progent has supported Dynamics GP and Great Plains ERP software for over two decades and Progent has provided integration, software development, training, and troubleshooting services since the product's original release. Progent offers advanced support for upgrading out of date Dynamics GP deployments. Progent can assist you to design, pilot, and implement a cost-effective upgrade from a an outdated version to the latest edition of Dynamics GP.
NetApp MetroCluster is a disaster recovery software suite that combines failover storage clustering with synchronous replication to deliver fast, zero RPO disaster recovery between sites located up to 185 miles away from one another. Progent's roster of veteran network experts can help you to design, deploy, administer, upgrade, test and troubleshoot a disaster recovery system based on NetApp MetroCluster. Progent can help you to choose a topology for your MetroCluster environment that aligns with your functional needs and IT budget. Progent can ensure you follow best practices for installing your MetroCluster solution by providing help with tasks like assigning disk pools, determining plexes layout, setting up FlexVol volumes, setting up NetApp Snapshot, provisioning Cisco and Brocade switches, designing a tiebreaker, setting up a TCP/IP configuration replication network between your storage clusters, and testing your MetroCluster DR system to prove adherence with information assurance standards and government mandates.
ProSight LAN Watch with NinjaOne RMM is Progent's network, server and endpoint monitoring service that incorporates state-of-the-art remote monitoring and management techniques to help keep your network running efficiently by tracking the health of critical devices.
SQL Server 2014 includes significant enhancements in critical areas such as performance, availability, security, and cloud readiness. SQL Server 2014 is the first release of SQL Server that includes in-memory technology that operates seamlessly with all workloads including OLTP, enterprise data warehousing, and business analytics (BI). Progent's Microsoft-certified SQL Server 2014 consultants can deliver cost-effective remote and onsite services that include system design, deployment, management, remediation, and software development services to help businesses of any size to achieve maximum business value from their SQL Server 2014 deployment.
Windows 8.1 is designed to run on computers ranging from smart phones and slates to engineering workstations. A wealth of new and improved capabilities, including touch screen support and iconic live tiles GUI, provide a wide range of benefits for companies who know how to put them to work. Progent's Windows experts can assist get your business up the learning curve with Windows 8.1 and make sure you derive maximum business advantage from the product's many technical enhancements.
Progent's Microsoft certified experts provide a variety of support services for Dynamics GP. Microsoft Dynamics GP is a Microsoft accounting platform and business management tool based, like all Microsoft accounting solutions, on the expandable and familiar foundation of Microsoft Windows technology. Microsoft Dynamics GP 2010, the most recent version of Microsoft financial products in the Microsoft Dynamics GP line, offers a cost-effective tool for managing and combining accounting, e-commerce, supply chain, manufacturing, project accounting, on-site support, customer relationships, and human resources. Dynamics GP/Great Plains is easy to install and integrate, and with its modular approach you are able to license only the capability you currently need, with the option to expand clients and enlarge functionality in the future. Progent's Microsoft Dynamics GP/Great Plains Software support experts can help you install, configure and administer Dynamics GP 2010 and also earlier editions of Microsoft Dynamics GP.
Progent can provide online and on premises consulting to assist your organization with any facet of business intelligence reporting ranging from debugging or enhancing reports to planning and deploying an advanced business intelligence solution. Progent's BI consultants can help you to maintain your existing BI environment, help you to upgrade reports from an outdated reporting platform to a modern one, and deliver custom remote training tailored to your specific requirements. Progent's management reporting and analytics consultants offer expertise in the leading business intelligence reporting and visualization platforms including Microsoft's SQL Server business intelligence stack (Integration Services, Analysis Services, and Reporting Services), Management Reporter/FRx, Microsoft Access, Crystal Reports, Power BI, Excel BI add-ins such as Power Pivot and Power View, and Report Builder.
Progent has extensive experience providing a full-spectrum of remote network support and urgent troubleshooting services to local governments and school districts throughout the U.S. Progent is one of the pioneers in providing expert online network support and has delivered IT support to clients in all 50 states. Remote support saves travel costs and solves problems more quickly than onsite service calls.
Progent offers the support of a certified engineer with expertise deploying products from the leading telepresence providers including Cisco, Polycom, LifeSize and Radvision and can assist you to plan, configure, expand, or maintain a telepresence environment that protects your investment and maximizes the business value of your IT network. Progent can also provide the expertise of infrastructure engineers able to assist companies of all sizes to build and maintain a communications network that provides the performance, reliability, protection, and expandability you need to accommodate your video conferencing/telepresence solution.
Progent can assist small and medium-size organizations to implement VoIP technology to give their teleworkers the benefit of transparent extensions of the corporate phone network.
Altaro VM Backup from Hornetsecurity offers small organizations a dependable and budget-friendly solution for backing up and restoring Hyper-V and VMware-based virtual machines (VMs). Altaro VM Backup can be used for on-premises, offsite, multi-site, and cloud-hosted environments and also supports cost-effective cloud backup to Microsoft Azure storage. Altaro VM Backup defends against ransomware via Immutable Cloud Storage. This produces tamper-proof backup data that cannot be erased or modified by anyone including administrators. Progent is a certified Hornetsecurity/Altaro partner and can provide a broad range of remote or onsite consulting services to help you to plan, deploy, optimize and debug a modern backup and disaster recovery system based on Altaro VM Backup software. With ProSight Data Protection Services Altaro VM Backup, Progent offers a fully managed backup/restore service powered by on Altaro VM Backup.
Microsoft allows you to create seamless hybrid networks that combine Microsoft 365 Exchange Online and on-premises Exchange systems. This permits you to have specific mailboxes located on your on-premises datacenter and other mailboxes hosted by Microsoft 365. Progent's Microsoft-certified Exchange consulting team can assist your organization with any phase of planning, integrating and debugging your hybrid Exchange Online deployment. Progent's Exchange specialists can deliver occasional expertise to help you resolve challenging technical issues and also can provide comprehensive project management outsourcing or co-sourcing to make sure your hybrid Exchange initiative is successfully completed on time and within budget.
ProSight Enhanced Security Protection services deliver ultra-affordable multi-layer security for physical servers and VMs, desktops, smartphones, and Exchange Server. ProSight ESP utilizes adaptive security and advanced heuristics for round-the-clock monitoring and responding to cyber threats from all attack vectors. ProSight ESP delivers firewall protection, penetration alerts, endpoint control, and web filtering through cutting-edge technologies incorporated within a single agent managed from a unified control. Progent's data protection and virtualization experts can help you to design and implement a ProSight ESP deployment that addresses your company's unique requirements and that allows you prove compliance with government and industry data security regulations. Progent will assist you define and implement security policies that ProSight ESP will manage, and Progent will monitor your network and respond to alerts that call for urgent action. Progent can also assist your company to install and test a backup and restore system like ProSight Data Protection Services so you can get back in business rapidly from a potentially disastrous security attack such as ransomware.
Progent can help small and medium-size businesses to implement and troubleshoot conferencing technology to allow their telecommuters to interact effectively with teammates and customers.
Progent can assist your business in all phases of your migration to Microsoft Exchange 2016 including designing high availability (HA) infrastructure for an on-premises, Microsoft cloud connected or hybrid environment; server and CAL licensing compliance for Exchange and Windows Server 2012 R2 or later; moving mailboxes; Hyper-V strategy; specifying storage requirements for your virtual machines (VMs), databases and logs; setting up hardware load balancing (HLB) for fault-tolerant client access services; planning, configuring and validating Exchange Servers and Windows Servers and Database Availability Groups (DAGs); integration with SharePoint Server or SharePoint Online; preparing your firewall; resolving SSL issues; performing client remediation with Office desktop or Microsoft 365; and setting up Outlook on the web (formerly Outlook Web App).
Stealth penetration checking is an important part of any comprehensive network security plan. Progent's security experts can perform thorough intrusion tests without the knowledge of your organization's in-house IT resources. Unannounced penetration checking uncovers whether current security monitoring systems such as intrusion detection alerts and event log analysis are properly configured and consistently monitored. Progent can implement ongoing automatic penetration testing to define your internal and external attack surface and to detect ways that vulnerabilities, improper configurations, stolen credentials, missing patches, and unsound product defaults can be chained together by hackers into the multi-vector attacks common to modern versions of ransomware.
Progent's Ransomware Hot Line provides 24x7 access to a seasoned ransomware recovery consultant who can assist your business to halt the spread of an ongoing ransomware attack. Call 800-462-8800
Progent's Ransomware Hot Line provides 24x7 access to a experienced ransomware recovery consultant who can assist you to contain the progress of an ongoing ransomware attack. Call 800-462-8800
Stealth intrusion checking is an important part of any overall network security strategy. Progent's security professionals can run thorough penetration checks without the knowledge of your company's internal network support staff. Unannounced penetration checking shows whether existing security defense tools such as intrusion incident alerts and event history analysis are correctly configured and actively observed. Progent can provide continuous autonomous PEN testing to define your internal and external attack surface and to identify ways that vulnerabilities, improper configurations, stolen credentials, uninstalled patches, and dangerous product defaults can be chained together by threat actors into the multi-vector attacks typical of the latest variants of ransomware.
GIAC was founded in 1999 to validate the skill of network security professionals. GIAC accreditations are recognized by businesses and government organizations around the world including and the United States National Security Agency (NSA). Progent's GIAC-certified information assurance specialists offer help with all of the security disciplines covered within GIAC accreditation including evaluating infrastructure vulnerability, event management and response, traffic analysis, web-based services security and security information and event management (SIEM) solutions.
Progent offers expert support for each phase of your Exchange 2010 migration including end-to-end project management, site prep, project design and documentation, specification of new software and hardware needed, recommended vendor sourcing, system verification at client location or at Progent's testing facility, setting up temporary coexistence of Microsoft Exchange Server 2010 and Exchange 2003 or 2007, implementation of the production system, deactivating the old servers, and webinar training for customer's support group and end users.
Progent's certified SQL Server 2017 consultants can help you to design and carry out a smooth migration from your existing SQL Server databases and applications to SQL Server 2017.
Progent's application experts have worked for two decades with .NET technologies and the Visual Studio development environment and can build or enhance .NET apps rapidly and affordably.
System Center Configuration Manager 2016 automates application and device provisioning across multiple sites, centralizes security and compliance settings management, inventories network resources, protects against company data leakage, provides health reporting, enables safe end-user self service, and delivers a single point of control for administering mixed-operating system networks based on on-prem, cloud, or hybrid deployment topologies. Progent's Microsoft-certified Configuration Manager 2016 consultants and Microsoft Azure cloud integration experts can help you with any aspect of planning, installing, using and troubleshooting a SCCM 2016 deployment for on-premises, cloud, or hybrid environments.
Progent's webinar training classes offer small companies the affordability, convenience, and flexibility of online learning plus the proven pedagogic methods of seasoned instructors who use advanced collaboration software to emulate real-time, interactive classrooms. Progent offers remote training for key desktop applications including components of Microsoft Office such as Excel, Word, Access, and Visio: Microsoft Dynamics business accounting and management information products including Microsoft Dynamics GP (Great Plains); plus additional popular desktop applications such as Adobe Photoshop, Acrobat Writer, and Crystal Reports.
Progent's experienced ransomware recovery experts can help your business to restore an IT network damaged by a ransomware attack like Ryuk, Maze, Sodinokibi, DopplePaymer, Snatch or Egregor.
Ubiquiti's UniFi family of Wi-Fi products includes indoor and outdoor Wave 2 Wi-Fi access points, WiFi 6/6E and WiFi 7 APs, security gateway appliances, managed switches, VoIP phones, and security cameras. Progent offers the skills of seasoned wireless professionals who can assist you to assess the value of UniFi technology for your environment and help you to plan, deploy, manage, and troubleshoot your UniFi ecosystem.
Progent's Cisco certified networking consultants can provide advanced support for Cisco Unified Communications Manager (formerly CallManager). Progent can help your organization to integrate VoIP phones, create dial plans, set up SIP trunking and PSTN support, deploy ISR G2 routers with CUBE support, and deploy UCS server high availability solutions.
Microsoft Small Business Server (SBS) is a low-cost collection of server products that provides the basis for a powerful but easy-to-manage information. The IT sophistication of the Microsoft .NET products bundled with Microsoft Small Business Server 2011 requires a network support expert with real-world background planning and building cohesive, end-to-end business technology solutions. Progent's Microsoft SBS Server consultants have an average of more than a decade of background integrating business systems founded on Microsoft platforms. This expertise ensures you success in installing, managing, and repairing network solutions that include the Microsoft SBS Server package of servers and productivity software.
Technical Support Services Cybersecurity Pen Testing
Progent's support services for software/firmware update management offer businesses of all sizes a flexible and affordable alternative for assessing, testing, scheduling, applying, and documenting updates to your servers, endpoints scanners, network appliances such as routers and Wi-Fi APs, and IoT devices like alarms and robotics.
Progent's certified Microsoft Windows 2000 consultants can help you optimize the capability of your current Windows 2000 Servers and can streamline network management, offer technical support and troubleshooting, and strengthen security. Progent can also help you design, rationalize, and execute a strategy to upgrade from Microsoft Windows Server 2K to Windows Server 2003. Progent is experienced in setting up test installations to reduce the obstacles associated with moving to Windows Server 2003 by identifying possible hardware and application compatibility problems.
Microsoft Exchange 2013 includes major enhancements to the functionality of its predecessor Exchange Server 2010 and delivers powerful new features as well as a redesigned structure. These improvements affect vital areas such as ease of administration, high availability (HA), compliance, operational costs, collaboration, extensibility, throughput, cross-version interoperability, and productivity. Progent's Microsoft-certified Exchange Server 2013 consulting professionals can help you understand the possible business benefits of upgrading to Exchange Server 2013, design a cost-effective test and rollout strategy, and train your IT staff to maintain your Microsoft Exchange Server 2013 solution. Progent also offers ongoing online support and management for Microsoft Exchange 2013.
Progent's CISSP-certified cybersecurity consultants can help businesses of any size with any facet of IT security. Progent can help implement cost-effective security solutions that protect a small business from modern malware attacks or Progent can design, deploy, and monitor an end-to-end security environment for hybrid enterprise networks that support local, remote, and mobile users accessing network resources distributed across a mix of physical datacenters and public and private clouds.
Progent's disaster recovery support and business continuity professionals can help you create a disaster recovery strategy in case of an IT network catastrophe. Progent can show you how to create a complete disaster recovery strategy that incorporates periodic disaster recovery evaluations and drills. Progent's Microsoft and Cisco-authorized engineers can also help you build an affordable, high-availability system solution that takes into account reliability issues involving a broad range of network technologies and procedures.