For small office network systems located in the state of Pennsylvania, Progent's Microsoft qualified professionals can deliver remote phone assistance and remote troubleshooting to solve your network systems issues quickly and affordably. Progent has acquired world-class expertise, advanced software tools, and support knowledge bases to troubleshoot and resolve IT problems while avoiding the high cost and time delays associated with on-site technical service visits.
If your Pennsylvania company is situated outside of the larger metropolitan areas such as Philadelphia, Pittsburgh, Allentown, or Erie, your local network support options may be limited in technical capability, or unavailable during a crisis. This can result in a network environment that is unusable or causing wasted time due to technical issues continuing for too long. Progentís team of seasoned network engineers average more than twelve years of real-world computer industry experience, in the trenches of network systems support, performing a broad variety of technical projects for a diverse range of clients. This means you obtain not just the technical competency needed for the task, but an expert with field proven methods for applying that expertise to provide excellent network solutions.
Microsoft Virtual Desktop Consulting
Microsoft's virtual desktop solutions lower the effort needed for network managers to install applications so that they are standardized throughout a corporate workforce, provide the power to control rights to business data, and allow fast deployment of new or updated desktops. With Windows Server 2016, the Terminal Services utility has been revamped and named Remote Desktop Services or RDS. Microsoft's new Virtual Desktop Infrastructure behind Remote Desktop Services streamlines client connectivity, improves performance, tightens data security, unifies administration, and provides an almost transparent user experience. Progent's Windows Server 2016 consultants can assist you to assess the business advantages of Microsoft's virtual desktop solutions, configure test and on-line deployments, optimize your system infrastructure to accommodate virtual desktops effectively, assess and remediate security problems, and train your network administrators to follow best practices to gain maximum payback from client virtualization.
Full Array of Security Consulting Services
Progent's CISM, GIAC, and CISA certified security engineers can assist your company to perform complete security evaluations, recover rapidly from virus attacks, configure firewalls, configure secure techniques for remote and mobile connectivity, deploy spam filtering and email encryption, and create a company-wide security strategy based on round-the-clock automated network monitoring. Progent's ProSight family of remote security monitoring and management services includes ProSight Active Security Monitoring for ransomware defense and ProSight Enhanced Security Protection (ESP) for centralized endpoint security.
Simple Engagement and Billing Structure
Progent's easy by-the-minute billing policy requires no complicated contracts, retainers or hidden charges. Many competitors have minimum billable time or other extra charges that increase support costs. For remote support from Progent during regular business hours, you only pay for the actual time spent working on your problem. If it only requires ten minutes to fix your problem, then you only pay for ten minutes. For advance scheduled onsite service work booked more than twenty-four hours in advance, you are billed exclusively for the time when a Progent consultant is actually on-site solving your issues. Just Progent's competitive by-the-minute rate. For emergency same-day on-site service calls, you might be charged for our engineerís travel time, but never an increased emergency rate. Because Progent maintains a large pool of engineers located within the entire service territory, an available consultant is usually near to help. Progent can in addition provide on-premises technical support to the majority of zip codes in the U.S. within one business day of receiving a service call. Progent's remote support team has delivered help to small companies in every state in the U.S (Refer to Progent's customer testimonials.)
Windows 8.1 Administration and Troubleshooting and Migration
Progent's Microsoft-certified Windows 8.1 experts can provide a variety of consulting services to help organizations of any size to support, manage, and repair environments that include desktops, notebooks, tablets, or smartphones based on Windows 8.1. Progent's consultants can also provide Windows 10 planning and migration support.
Juniper and NetScreen Consulting Services
Progent's Juniper Networks-certified network engineers can assist you to plan and deploy Juniper Firewall and VPN technology, optimize and troubleshoot your infrastructure, and migrate efficiently from discontinued devices to the latest releases. Progent's Junos OS engineers can provide support for Juniper's flagship network control software to enable you to simplify the administration and improve the protection of your Juniper VPN appliances and firewalls. Progent also has broad experience maintaining Juniper's NetScreen OS and ScreenOS software products and can assist organizations manage environments that incorporate a mix of Juniper's software platforms.
Consulting and Support Services for Microsoft System Center 2016 Virtual Machine Manager
Microsoft System Center 2016 Virtual Machine Manager (SCVMM 2016) is a component of Microsoft's System Center 2016 family of network management tools and is designed to offer a unified mechanism for deploying and managing virtualized datacenters across hybrid networks that can incorporate on-premises and hosted datacenters and Azure publics cloud services. Progent's SCVMM 2016 consulting experts can assist businesses of any size with all facets of designing, deploying, and maintaining a SCVMM 2016 solution. Progent can assess your virtualization architecture, help you upgrade efficiently from older releases of VMM, develop workflows for building and installing virtual machines and VM hosts, design high-availability compute and storage clusters, connect your datacenter resources with public cloud services, configure virtual switches and load balancers, write and refine PowerShell scripts, and help you evaluate the strategic advantages of the latest capabilities such as Storage Replica and Shielded VMs. Progent's certified virtualization experts offer advanced Hyper-V consulting and VMware ESXi expertise.
Cisco Unified Communications Manager and Unified CM Express Consulting
Cisco Unified Communications Manager (Unified CM), previously known as CallManager, is the heart of Cisco's collaboration solution. CUCM and Cisco Unified Communications Manager Express (CME) provide a modern IP-PBX solution by integrating tightly with unified messaging applications such as Unified CM IM and Presence Service with Jabber support, Cisco Unity Connection for voicemail management, Mobile Connect for Single Number Reach (SNR), and Cisco Contact Center Express (Unified CCX or CCX) for creating an advanced customer contact center. Progent's CCIE-certified CUCM experts can help with any facet of Unified Communications Manager support and troubleshooting in areas that include integrating Voice over IP phones and desktop video phones, reviewing dial plans, integrating SIP PSTN trunks and CUBE internetworking, deploying ISR G2 routers with CUBE networking support, creating UCS server failover systems for high availability, and integration with Exchange Server and Skype for Business.
Spam and Virus Filtering Services and Email Encryption
ProSight Email Guard is Progent's spam filtering and email encryption service that uses the infrastructure of top data security companies to deliver centralized control and comprehensive protection for all your email traffic. The hybrid structure of Email Guard integrates cloud-based filtering with a local security gateway appliance to provide advanced defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-borne malware. The Cloud Protection Layer serves as a first line of defense and blocks most threats from making it to your security perimeter. This reduces your vulnerability to external threats and conserves network bandwidth and storage space. ProSight Email Guard's on-premises security gateway appliance adds a deeper level of inspection for inbound email. For outgoing email, the local security gateway provides AV and anti-spam filtering, DLP, and email encryption. The local security gateway can also assist Exchange Server to track and protect internal email traffic that originates and ends inside your security perimeter. Find out more about the entire ProSight series of low-cost network monitoring and management services for small and medium-size businesses.
Progent's Consulting and Training Services for Microsoft Office Word and Office 365 Word
Progent's certified Microsoft Office Word and Office 365 Word consultants can provide a broad range of economical online consulting services to assist your organization to manage your existing Microsoft Word solution or help you to move to a current release of Microsoft Office Word. Support offered by Progent's Word experts include VBA software development, identifying and fixing compatibility problems between different versions of Office Word, integrating Word with different Microsoft Office apps such as Office Excel and Outlook or with 3rd-party data sources and add-ons,network enhancements for dependable. reliable cloud connectivity, security and compliance support, and smart phone and tablet synchronization, and online Microsoft Office Word training sessions tailored for your special requirements.
Cisco Unity Connection and Unity Express (CUE) Configuration and Support
Cisco Unity Connection, an integrated expansion of Unified Communications Manager (CUCM), is a converged voice messaging solution that promotes teamwork by offering a variety of options for accessing calls and messages within an environment that is easy to implement and manage. Unity Connection lets you read and manage voicemail from your Exchange inbox, web browser, Cisco Jabber messaging integration platform, a Cisco Unified IP endpoint, a smartphone, or a tablet. Cisco Unity Express (CUE), available in certain Cisco ISR routers, provides affordable voicemail, integrated messaging, IVR, and automated-attendant services for small to medium businesses (SMBs) and enterprise branch locations with up to 500 voice mailboxes. Progent's Cisco-certified CCIE network consultants offer Unity Connection and Unity Express (CUE) integration and troubleshooting support to make sure your CUE deployment delivers maximum business advantage.
Progent's Integration and Development Support for Amazon Marketplace Web Service
Amazon Marketplace Web Service is a library of APIs that enables Amazon sellers to streamline their business processes by automating crucial sales functions including listings, orders, payments, inbound and outbound fulfillment, and finances. By leveraging Amazon's extensive online ecosystem and automating their sales, vendors can expand their market, lower their cost of sales, accelerate response time to customers, and add to their bottom line. Progent's Amazon Marketplace Web Service consultants can work with your development team and provide application programming, workflow integration, project management support, and mentoring to help you cut development time and speed up your return on investment.
64-bit Computing Migration Support Services
Progentís 64-bit upgrade experts can help your organization to enhance your application servers and workstations affordably from 32 bits to 64 bits. Progent can assist you to calculate the costs and benefits of upgrading to 64-bit computing, plan an economical migration process that reduces business interruptions, and provide timely online help to assist your organization to configure 64-bit operating systems and applications on your current computers. Progent's Microsoft-expert engineers can help your company to integrate the 64-bit editions of Microsoft products such as Windows Server, SQL Server, Microsoft Windows 10, and Office Excel.
SIP Infrastructure Solutions: SIP PSTN Trunks and Cisco CUBE Session Border Controller Integration
Progent's Cisco-certified SIP trunk experts and Cisco CUBE integration consultants can help organizations of any size to plan, integrate, manage, troubleshoot and upgrade Cisco's SIP infrastructure technology and Cisco's CUBE-based SIP trunks. Progent can provide cost-effective remote or onsite support to help you to move efficiently to an advanced unified communications ecosystem that offers fast return on investment. Progent's certified Microsoft collaboration consultants can assist you to set up connections between Cisco's CUBE SBC and Microsoft's rich media platforms like Skype for Business Server or Lync for connectivity to a SIP-based IP PSTN trunk.
Security Vulnerability Evaluation for Small Businesses
Progent offers two ultra-affordable service packages designed to enable small businesses to receive a professional security evaluation from a certified security consultant. With Progent's External Security Inventory Scan, an engineer runs an extensive examination of your IT infrastructure from outside your company firewall to uncover possible risks in the security posture you present to the public. With Progent's Internal Security Inventory Checkup, a certified security professional runs a network scan from a secure computer inside your firewall to evaluate vulnerabilities to inside threats. Both security inventory services are set up and executed from a secured external site.
Talk to a Progent Network Consultant
To find out how you can get in touch with a Progent computer support expert for remote or on-premises support in , phone 1-800-993-9400 or visit Online Network Support.