For small business networks located in the state ofPennsylvania, Progent's Microsoft authorized technicians can provide online assistance and troubleshooting to repair your computer network issues quickly and cost effectively. Progent has acquired top-notch skills, sophisticated tools, and support databases to diagnose and fix network problems without the high cost and time delays normally associated with in-person technical service visits.
If yourPennsylvaniabusiness is situated outside of the larger metropolitan areas such asPhiladelphia, Pittsburgh, Allentown, or Erie, your local network support options may be limited in skills, or not available during urgent situations. This can result in a office network that is unusable or causing efficiency loss due to technical issues going unresolved for too long. Progentís team of expert network professionals average more than 12 years of real-world industry experience, in the trenches of computer network support, performing a wide range of technical tasks for a broad range of customers. This means you get not just the technical know how needed for the task, but a professional with proven methods for applying those skills to assist with cost effective network solutions.
Email Content Filtering and Data Leakage Protection
Progent's data loss prevention consultants and data leakage protection specialists can assist businesses to configure Progent's ProSight Email Guard Security Gateway to enforce your content security policies for monitoring the content of outbound email messages and attachments and preventing the transmission of confidential or inappropriate data or spam-like messages. ProSight Email Guard's email content filtering solutions can also help organizations avoid reputation loss and stay in compliance with industry security standards and government mandates including HIPPA, Sarbanes-Oxley, PCI DSS and PHI. Learn about Progent's complete ProSight family of low-cost outsourced network management services for small and mid-size organizations.
Microsoft SQL Server 2012 Consulting Services
Progent can provide the support of Microsoft-certified SQL Server 2012 engineers and experienced database application programmers, DBAs, project management experts, network infrastructure architects, business continuity planning specialists, and certified security consultants to assist you to maintain your SQL Server 2012 solution and define an efficient and secure IT infrastructure that helps you maximize the business benefit of SQL Server 2012. Progent can also help your company to upgrade to Microsoft SQL Server 2016 or move to Microsoft SQL Server 2014 from SQL Server 2012.
Unified CM and Cisco Unified Communications Manager Express Planning, Deployment and Troubleshooting
Cisco Unified Communications Manager, originally known as CallManager, functions as the foundation of Cisco's communications and collaboration platform. Unified Communications Manager and Cisco Unified Communications Manager Express (CME) offer a modern IP-PBX by integrating tightly with unified messaging apps that include Cisco Unified Communications Manager IM and Presence Service, Cisco Unity Connection for voicemail management, Mobile Connect for Single Number Reach (SNR), and Cisco Contact Center Express (Unified CCX or CCX) for creating an advanced customer contact center. Progent's CCIE-certified CUCM experts can help with any aspect of CUCM configuration and troubleshooting in areas such as integrating VoIP phones and desktop video IP phones, reviewing dial plans, integrating SIP trunks and CUBE session border controllers, deploying ISR G2 routers with CUBE support, creating Cisco UCS server failover systems for high availability, and integration with Exchange Server.
Microsoft Dynamics NAV Consulting
The most recent edition of Microsoft Dynamics NAV includes several innovations such as specialized Role Centers, enhanced management information and reporting capabilities, and advanced workflow management. Progent's Microsoft Dynamics NAV consulting professionals can provide custom programming, integration and troubleshooting services to enable you to benefit from Microsoft Dynamics NAV. Progentís consultants can assist you to integrate MS Dynamics NAV ERP software to other services and programs. In addition, Progent can assist your organization to create and utilize databases so you can enhance your knowledge of your business, acquire more customers, refine your sales campaigns, and build successful partnerships.
Common Examples of Remote Consulting Services Available from Progent for Cisco Routers
Some of the common remote Cisco router support services available from Progent are configuring domain name, DHCP, routing tables, clock, security logon banner and user accounts; configuring iBGP, aggregate routing, static to EIGRP redistribution, and ECN gateways; reviewing policy based routing to MPLS, routing configuration, line settings and BGP peering arrangements; updating router's IOS image; validating router failover; fixing VPN tunnel issues; creating a network diagram and documenting router setup; plus security and business recovery planning.
Planning and Migration Help for SharePoint 2013
Progent has been providing SharePoint support since the first product was published over a decade ago, and Progent has the scope of IT know-how to assist organizations of any size to design and implement a SharePoint Server 2013 deployment and develop SharePoint 2013 applications that bring significant business value to your information network. Progent's Microsoft-certified consulting team can help your company to assess the business advantages of upgrading to SharePoint Server or SharePoint Online from legacy versions of SharePoint or from a different collaboration environment; determine whether an on-premises, online or hybrid configuration is most sensible for your busi9ness; and pick the most appropriate version of SharePoint 2013 for your purposes. Progent can provide comprehensive project management support or can assist in specific jobs related to your SharePoint 2013 deployment.
Planning and Support Expertise for System Center 2012 Virtual Machine Manager (SCVMM 2012)
Progent's System Center 2012 Virtual Machine Manager (SCVMM 2012) consulting experts can help organizations of any size to follow best practices to set up SCVMM 2012 hosts and host groups, fabric, storage systems, and libraries; design, integrate, and administer private clouds, virtual machines, and VMM services in SCVMM 2012; and integrate SCVMM 2012 with SCOM 2012 for enterprise-class monitoring. Progent can assist your company to move from an older edition of SCVMM or from another management system, and Progent can show you how you to enhance and troubleshoot your existing SCVMM 2012 environment to make sure you realize the highest possible return on investment. Progent also offers SCVMM 2016 migration consulting to help your organization to plan and implement an efficient migration from Virtual Machine Manager 2012 to Virtual Machine Manager 2016 so you can benefit from stronger assurance features, high availability VMM storage options, and other enhancements.
Simple Engagement and Billing Model
Progent's easy per-minute billing model has no complicated contracts, retainers or hidden charges. Many other companies have minimum charges or other extra fees that drive up support costs. For remote support from Progent during normal working hours, you only get billed for the time spent resolving your issue. If it only requires ten minutes to solve your problem, then you are only billed for ten minutes. For regularly scheduled onsite service work booked more than 24 hours in advance, you are charged only for the time when a Progent consultant is actually on-site solving your problems. Just Progent's competitive by-the-minute rate. For urgent same-day on-site service calls, you may have to pay for our engineerís travel time, but not a higher emergency rate. Because Progent maintains a large pool of engineers located within the entire service territory, an available consultant is usually close by to assist. Progent can in addition dispatch on-premises support to most zip codes in the U.S. within one business day of receiving a service request. Progent's remote technical support group has delivered assistance to small companies in every state (Refer to Progent's nationwide testimonials.)
Active Directory Design and Troubleshooting Expertise
Progent's Microsoft-certified Active Directory consultants have deep knowledge troubleshooting complex Active Directory problems such as server replication problems, multi-domain partition configurations, damaged AD objects, clean-up of legacy software configuration objects in on-line AD environment, and fixing of failed installations of AD and AD-integrated software. Progent is also skilled in working with advanced AD tools like NTDSUTIL, DCDIAG and NETDIAG. Progent can also recommend deployment strategies that address key areas including Active Directory naming standards, hierarchical model, IT administration structure, use and design of group policy objects, plus security and monitoring specifications. Progent can also analyze the impacts of server and service implementations on capability and speed. Progent can assist companies to plan and roll out configurations of AD Domain Services by delivering Windows Server 2012 R2 support services and Windows Server 2016 hybrid cloud integration.
Microsoft Office Access Application Development
Progent's Office Access consultants offer affordable online consulting services for all releases of Office Access including Access desktop and Access Web App and can provide advanced help for application development, database conversion, performance optimization, report design, and troubleshooting. Progent also offers custom online training for Access application programming and database management.
Microsoft Dynamics GP Programming and Support
Dynamics GP 2015 R2 (formerly Great Plains) features a new design that enhances cloud integration, works with the most popular handheld devices, allows single sign-on with Azure Active Directory, and strengthens security and compliance. Progent's certified Microsoft Dynamics GP 2015 R2 consultants have the broad knowledge and experience to resolve the many technical and business challenges associated with upgrading to Dynamics GP 2015 R2 and can assist your organization to carry out an efficient migration that will maximize the business value of your investment in this powerful product.
Failover Clustering Support for Windows Server 2016 and Windows Server 2012 R2
The failover cluster technology incorporated into the latest versions of MS Windows Server is dramatically re-engineered to streamline the installation, setup, and maintenance of server clusters and to provide improved levels of system availability, security, efficiency, and flexibility. New or enhanced features include cluster verification, easier configuration and installation, unified cluster management, new cluster architecture for maximum uptime, better protection and quorum models, fewer failure points, greater storage and RAM capacity, enhancements for geographically dispersed clusters, and live migration support for Windows Hyper-V virtual servers. Progent's Microsoft-certified cluster technology experts can assist you assess the business benefits of failover clusters, design and implement a deployment, train your network support personnel to manage your cluster environment, deliver continuing consulting and support services, and create and test a workplace recovery plan. Progent's Windows Server 2016 disaster recovery experts can assist you you to plan and deploy an affordable disaster recovery solution for hybrid cloud deployments utilizing failover cluster tools field-tested in Microsoft's massive Azure public cloud.
Planning Help for Windows 10
Progent's Windows Windows 10 planning and migration consultants can help organizations of any size to evaluate Windows 10 or to upgrade to Windows 10 from an older version of Windows. Remote and on-premises assessment and migration support for Windows 10 available from Progent's consultants include Return on Investment analysis, project supervision, application compatibility testing, pilot systems, Hyper-V virtualization strategies, Cloud and hybrid integration, mobile device management and synchronization, telecommuter access, security and compliance, streamlined provisioning and management, network infrastructure optimization, wired/wireless convergence, business continuity planning, group and personal training for IT support personnel and end users, and ongoing consulting support.
Talk to a Progent Computer Support Expert
To see how to access a Progent computer consultant for online or on-premises assistance in #(state), call 1-800-993-9400 or go to Remote Computer Support.