For small business network systems located in the state ofPennsylvania, Progent's Microsoft authorized professionals can provide phone assistance and remote troubleshooting to resolve your computer system troubles fast and affordably. Progent has acquired top-notch skills, sophisticated utilities, and support knowledge bases to troubleshoot and resolve computer network problems without the expense and delays normally associated with on-site technical service calls.

If yourPennsylvaniabusiness is located beyond the larger urban areas such asPhiladelphia, Pittsburgh, Allentown, or Erie, your nearby network support options may be limited in skills, or not available during an emergency. This can result in a office network that is unusable or causing efficiency loss due to technical issues going unresolved for too long. Progentís group of network professionals average more than ten years of real-world IT industry experience, in the trenches of computer network support, performing a wide variety of technical tasks for a extensive range of clients. This means you get not only the technical expertise needed for the job, but a consultant with demonstrated methods for applying those skills to provide affordable network solutions.

Strategically Headquartered in California's Silicon Valley
Progent is strategically located in Silicon Valley San Jose's Silicon Valley's Silicon Valley, a region recognized worldwide for creativity, technology leadership, and top-notch network engineers. Cisco is based in the city of San Jose and Microsoftís Silicon Valley operation is Microsoftís largest besides their Washington headquarters. Other major technology companies headquartered in the Silicon Valley / San Francisco region include Google, Apple, Intel Corporation, Yahoo, Symantec Corporation, Sun Microsystems, Juniper Networks, and Oracle. This is in addition the location of several of the top ranked universities in the country. Progent has built a world-class group of Microsoft certified experts and Cisco CCIE network engineers from this large resource to form the nucleus of Progentís worldwide staff of computer network consultants.

NetWare vSphere and vCloud Integration and Troubleshooting
Progent offers the assistance of a certified VMware VCDX consultant to help your organization plan, configure, manage and troubleshoot VMware vSphere and vCloud-powered virtualization solution for local networks, cloud environments, or hybrid deployments. Progent's VMware vSphere consultants offer advanced knowledge for deploying and integrating VMware Site Recovery Manager (SRM) and VMware's NSX network virtualization platform for disaster recovery and application continuity. Progent has in-depth experience of VMware vCloud Director, VMware vRealize Automation (vRA), vRealize Orchestrator (vRO) and vCloud Suite used for managing private and hybrid cloud solutions that provide high availability, fault tolerance, and application mobility.

GIAC-certified Information Assurance Consultants
GIAC (Global Information Assurance Certification) was founded in 1999 to validate the skill of information technology security experts. GIAC accreditations are acknowledged by companies and institutions all over the world including and the U.S. NSA. Progent's GIAC-certified information assurance consultants can provide expertise with any of the network security services addressed within GIAC certification such as auditing network vulnerability, security incident handling, traffic analysis, web-based application security and security information and event management (SIEM) solutions.

Consulting and Troubleshooting Services for Microsoft System Center 2016 Virtual Machine Manager (SCVMM 2016)
System Center 2016 Virtual Machine Manager is a component of Microsoft's System Center 2016 suite of IT infrastructure management tools and is intended to offer a unified solution for deploying and managing virtualized datacenters across hybrid environments that can include private clouds and Microsoft Azure resources. Progent's SCVMM 2016 consultants can help organizations of any size with all facets of designing, implementing, and managing a SCVMM 2016 solution. Progent can assess your virtualization architecture, show you how to upgrade efficiently from older versions of VMM, develop processes for building and deploying virtual machines and hosts, design fault-tolerant compute and storage clusters, connect your private cloud infrastructure with public cloud services, set up virtual switches and load balancers, write and refine PowerShell scripts, and assist you to assess the strategic business benefits of new technologies like Storage Spaces Direct and Host Guardian Service. Progent's hypervisor professionals offer advanced Hyper-V consulting and VMware ESXi support.

NetApp MetroCluster High-Availability and Disaster Recovery Software
NetApp MetroCluster is a high-availability and disaster recovery software suite that uses array-based storage clustering with synchronous replication to provide rapid, zero RPO disaster recovery (DR) between datacenters that are up to 185 miles (300km) apart. Progent offers access to a NetApp MetroCluster expert who can assist you to plan, deploy, manage, update, test and repair a disaster recovery system built around NetApp MetroCluster. Progent can help you to select a topology for your MetroCluster environment that aligns with your technical requirements and budget. Progent can ensure you follow leading practices for configuring your MetroCluster environment by delivering help with procedures like assigning disk pools, arranging plexes layout, setting up FlexVol volumes, setting up NetApp Snapshot, installing switches, implementing a tiebreaker mechanism, setting up a TCP/IP configuration replication network, and verifying your disaster recovery system to prove adherence with information assurance standards and regulatory mandates.

Planning Consulting Support for Microsoft Windows 10
Progent's Windows Windows 10 planning consultants can assist organizations of all sizes to assess Windows 10 or to upgrade to Windows 10 from an earlier version of Windows. Remote and on-premises evaluation and migration services for Windows 10 provided by Progent's experts include Return on Investment estimates, project management, application compatibility testing, pilot systems, Hyper-V virtualization architecture, Cloud solutions, mobile management and synchronization, teleworker access, data and identity security, streamlined deployment and management, network optimization, wired/wireless convergence, business continuity planning, custom training for IT support personnel and users, and post-migration technical help.

Web Development Consulting
If you want to spruce up your company Web site, develop internal Webs for functions like human resources or employee training, build a powerful Web presence for a new venture, or build enterprise-class, data-driven web applications, Progent can provide talented and experienced web designers and developers. Progent's consultants can also assist your company to support your web environment by building and maintaining a protected, robust server and communications infrastructure featuring remote and wireless connectivity. Services offered by Progent's Experts Team include web design, web project management, Microsoft .ASP and .NET programming, graphics design, and 1-on-1 classes for leading web authoring platforms. For database-driven web sites, Progent offers the expertise of MS SQL Server developers, Oracle programmers and database administrators, and MySQL experts.

Progent's Consulting and Training Services for Office Desktop and Office 365
Progent's Office and Office 365 experts can assist companies of any size to incorporate Office desktop and Office 365 apps such as Office Excel, Word, PowerPoint, Outlook, Access, Visio and OneNote into a cohesive productivity solution that offers fast ROI and enables improved business outcomes. Progent can help you to interface Microsoft Office or Office 365 applications with one another and with other key Microsoft platforms including SharePoint, Exchange Server and SQL Server running on-premises or in the cloud. Progent can also assist you to resolve compatibility problems between different releases of Office and can provide live online Office and Office 365 instruction to individual users and groups.

SQL Server Software Development
Progent's SQL Server application developers can assist you to create and maintain database applications based on the SQL Server RDBMS. Progent adheres to leading lifecycle management practices to create scalable, easy-to-manage SQL Server applications and is able to work with a client's management to deliver programs in a timely and affordable way. Progent for can assist your company to create SQL Server applications by offering a wide array of consulting support services including requirements analysis, data tier architecture, ETL development, T-SQL programming, software installation, capacity planning, performance and I/O configuration tuning, backup/recovery, clustering and virtualization, consolidation of stored procedures, replication mechanisms, security and compliance, and business continuity.

Get in Touch with a Progent Computer Support Expert
To find out how to contact a Progent computer consultant for online or onsite help, phone 1-800-993-9400 or visit Online Network Help.

An index of content::

  • 24 Hour On-site Support Office Wireless IT Consultant Wireless

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    The Certified Information Systems Auditor credential is a prestigious qualification that represents mastery in network security auditing. Accredited by the American National Standards Institute (ANSI), the CISA credential has candidates undergo a comprehensive test administered by the ISACA professional group. Progent offers the services of a CISA-Premier network security audit professional trained to assist businesses in the areas of information systems audit process, information technology governance, systems and architecture ROI, information technology service delivery, protection of data resources, and business continuity planning.

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    The new Cisco ASA 5500-X Series of firewalls with Firepower Services deliver substantially more bang for the buck than Cisco's earlier firewalls and have replaced the ASA 5500 and PIX security appliances for all new deployments. Progent's Cisco-certified CCIE network experts can assist you to manage your legacy PIX or Cisco ASA 5500 firewalls and migrate efficiently to Cisco ASA 5500-X firewalls with Firepower Services. Progent can also help your company to plan, integrate, optimize, administer and troubleshoot firewall environments built on ASA firewalls with Firepower Services.

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    Key characteristics of Dynamics GP/Great Plains accounting include a modular structure that allows you to buy just the components you need, a standardized architecture built on Microsoft technologies to safeguard your investment and offer a tightly integrated environment, enhanced reporting services that allow you to monitor all operations, revenues and expenses and sales trends, integration with Microsoft Office to enable access to corporate data, the ability to process information from almost any database or workstation software into Microsoft Dynamics GP, and an open architecture that makes it possible to develop specialized programs. Progent can help you set up and support a reliable, protected server and communications network to support Dynamics GP, and can offer expert GP/Great Plains consultants to help you turn the powerful features of Dynamics GP/Great Plains business accounting software into a high-value business management solution.

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    Firepower Services Online Help

    Progentís certified Cisco IT security consulting professionals provide high-level PIX Firewall and ASA Firewall consulting services covering infrastructure design, integration, and management of Cisco firewall and Cisco security solutions. The PIX and ASA Series of Cisco firewall products delivers strong user and application policy enforcement, sophisticated attack protection, and safe access services. Ranging from economical, easy-to-install desktop appliances for small and home offices to modular enterprise-class appliances, Cisco PIX Firewall and ASA Firewalls provide advanced security, performance, and excellent reliability for IT systems of any size. PIX and ASA Firewalls are based on a proven, specially designed platform, eliminating possible OS-specific security gaps.

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    Progent can provide economical online support for all releases of Microsoft Office Access including desktop and browser-based versions and offers expert support for Access application programming, database migration, performance optimization, BI reporting, and troubleshooting. Progent also can provide tailored online classes for Access application programming and database management.

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    Exchange 2000 Migration

    Progent is among the most experienced network consulting companies for integrating email solutions powered by Exchange 2000 Server. Progent is skilled in helping small businesses receive all the benefits of Exchange 2000 for common situations such as updating from Exchange 5.5 Server, migration from an ISP-managed or POP3 e-mail environment, and jobbing out your Exchange 2000 management.

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    Progent can assist small and medium-size businesses to plan, configure and troubleshoot the network infrastructure to support at-home workers.

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    Specialists UNIX, Windows

    Progent's UNIX family support services provide small businesses and developers help with administering and supporting UNIX, Linux or Solaris systems that coexist with Microsoft-powered networks. Progent offers your business access to UNIX consultants, support professionals certified by Microsoft and Cisco, and security specialists with CISSP certification. This wide array of expertise offers you a convenient one-stop source to show you how to build and maintain a secure and robust cross-platform network and communications environment that allows UNIX and Microsoft coexistence by integrating Windows with major versions of UNIX including macOS and OS X, Solaris, IBM AIX, HP-UX, BSD, SCO and SGI/Irix or major Linux platforms including RedHat, SuSE, Mandrake, Debian-GNU and Slackware.

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    Progent is convinced that a carefully designed and implemented information system is a crucial piece for accelerating a firm's success, and Progent follows this philosophy in our own network infrastructure. We have built a fault-tolerant virtual office infrastructure that enables our staff engineers and authorized contractors to offer rapid and efficient support, cooperate easily on sophisticated jobs, and gain from professional and private maturity by being a member of an exciting company ethos of personal drive and freedom.

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    Progent offers access to the cost-effective support of remote Internet connectivity experts to help your organization to evaluate or update your Internet services so your Internet connectivity solution aligns with your business needs. Services available from Progent's engineers include assessment of your existing bandwidth utilization, vendor and service plan comparison and ordering, network provisioning, and overseeing a seamless switchover to a different carrier and/or service arrangement. Network provisioning can include optimizing current routers and configuring new ones, implementing firewalls, and upgrading fault-tolerant BGP configurations.

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    VMware's NSX virtual network platform allows you to create entire networks in software. NSX allows virtual networks to be deployed instantly and administered with a high level of automation regardless of the hardware used by the underlying network infrastructure. VMware Site Recovery Manager (SRM) allows programmatic disaster recovery, application mobility, plus non-disruptive site migration, failback and re-protect. Site Recovery Manager also permits transparent testing for site recovery, updates and fixes and can produce reports to verify full service restoration, validate Service Level Agreements and demonstrate DR compliance. When used with VMware's NSX virtual network platform, VMware Site Recovery Manager can quickly restore the entire virtualized network topology at the secondary site. Progent offers the skills of a VCDX certified VMware NSX consultant and VMware Site Recovery Manager system architect to help your organization to design, configure, test and maintain a DR system based on VMware SRM and VMware NSX.

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    Progent's remote access and smartphone synchronization experts can assist you to plan and configure connectivity solutions for remote desktops, notebooks, and wireless handhelds so they work seamlessly with your information network, enabling your business to improve the productivity of your off-site workforce.

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    Progentís Microsoft experts offer small and mid-size businesses world-class consulting support for Microsoft Systems Management Server 2003 and System Center Configuration Manager 2007, Microsoft's solutions for update and deployment management. System Center Configuration Manager is Microsoft's new name for the change management platform formerly known as SMS Server. Configuration Manager provides a variety of new features to Microsoft Systems Management Server including comprehensive automation, built-in Vista Microsoft Windows Server 2008 support, quarantine support, and device driver management. Progentís certified consulting professionals can help you use SMS or System Center Configuration Manager effectively for streamlined operating system and application deployment, security patch administration, application metering, and software license reconciliation. Progent's consultants can also help your company to migrate smoothly from Microsoft Systems Management Server to System Center Configuration Manager.

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    Progent's Juniper Networks-authorized network consultants can help your company to design and implement Juniper Firewall and VPN technology, enhance and troubleshoot your infrastructure, and upgrade smoothly from outdated devices to the latest versions. Progent's Junos OS consultants can provide support for Juniper's premier network control software to enable you to simplify the administration and improve the security of your Juniper VPN devices and firewalls. Progent also has broad experience supporting Juniper's NetScreen OS and ScreenOS operating system productss and can assist you manage networks that include a combination of Juniper's software platforms.

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  • Dynamics GP Accounting Technical Support Services
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    Progentís Microsoft certified experts offer a variety of support services for Microsoft Dynamics GP/Great Plains. Dynamics GP/Great Plains is a Microsoft accounting package and business management tool built, like all Microsoft accounting tools, on the scalable and familiar platform of Windows technology. Microsoft Dynamics GP/Great Plains 2010, the latest version of Microsoft accounting products in the Microsoft Dynamics GP/Great Plains family, offers an affordable solution for controlling and integrating finances, e-commerce, supply chain, manufacturing, project accounting, on-site support, CRM, and human resources. Microsoft Dynamics GP is simple to install and integrate, and with its modular design you are able to purchase only the capability you currently need, with the option to expand clients and enlarge capabilities in the future. Progentís Dynamics GP/Great Plains Software support engineers can show you how to install, customize and administer Microsoft Dynamics GP/Great Plains 2010 as well as earlier editions of Microsoft Dynamics GP.

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    If your business operates a Sun Solaris network or a multi-OS IT environment, Progent's CISM, CISSP and ISSAP-certified consultants can help your entire enterprise in a broad array of security topics such as security management procedures, security architecture and strategies, access control systems and methodology, applications development security, operations security, hardware security, communications, network and Internet security, and workplace recovery preparedness. CISM and CISSP define the fundamental skills and international standards of knowledge that network security managers are required to possess. These accreditations offer executive management the confidence that consultants who have achieved their CISM or CISSP certification have demonstrated the experience and theory to deliver effective security support and consulting services.

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    Progentís high availability system consultants provide reliability support, disaster recovery services, network load balancing, 24x7 interoffice access, 24x7 Internet interface design, 24x7 data center services, and other high-availability networking consulting to help your organization integrate a non-stop network for mission-critical applications. Progent has the experience to design economical, high-availability networks by utilizing the expanding suite of Microsoft Windows Cluster servers including Microsoft Windows Cluster Server 2003, SQL Server Cluster, and Microsoft Exchange Cluster Server. Progentís Microsoft and Cisco authorized engineers can help you build a high-availability mutli-site network with a completely redundant Internet connection and efficient system load balancing.

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    Progent's ProSight family of managed IT services are designed to provide businesses who maintain minimal in-house IT support teams with low-cost access to enterprise-class management platforms and consulting expertise. Benefits of the ProSight catalog of managed services include flat-rate network maintenance costs, smart automation of common management processes, ongoing absorption of the latest technology, smooth migration from older systems to up-to-date solutions, improved alignment of information technology with business objectives, guidance from seasoned network experts, and freeing up management to concentrate on business rather than fast-evolving information technology.

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    Progent's Cisco-certified wireless integration consultants can help organizations to configure, administer, and debug Cisco wireless devices including Aironet and Meraki 802.11ac wireless access points as well as Cisco's Wireless Network Controllers.

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