For small office networks located within the state of Pennsylvania, Progent's Microsoft certified consultants can deliver remote phone support and troubleshooting to solve your network troubles quickly and affordably. Progent has acquired enterprise-level skills, advanced software utilities, and support databases to diagnose and resolve IT problems while avoiding the high cost and delays associated with on-site technical service calls.
If your Pennsylvania business is situated outside of the larger metropolitan areas such as Philadelphia, Pittsburgh, Allentown, or Erie, your nearby network systems support choices may be limited in technical expertise, or unavailable during a crisis. This can result in a computer network that is unusable or causing wasted time due to technical problems persisting for too long. Progentís staff of expert network professionals average more than twelve years of real-world industry experience, in the trenches of network support, performing a extensive variety of technical tasks for a diverse range of customers. This means you obtain not just the technical know how needed for the job, but an expert with field proven methods for applying those skills to assist with efficient network solutions.
The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is a low-cost service built around a phone discussion with a Progent information assurance consultant. The fact-finding interview is designed to help evaluate your company's preparedness to block or recover quickly after a ransomware incident. Progent will work with you directly to gather information concerning your current security profile and backup platform, and Progent will then deliver a custom Basic Security and Best Practices Report detailing how you can follow best practices to deploy a cost-effective AV and backup/recovery system that meets your company's needs. For more information, refer to The ProSight Ransomware Preparedness Report Service.
Cisco VoIP Phone and IP Video Phone Integration and Troubleshooting
Progent's Cisco IP phone and video IP phone consultants can help your business to integrate, maintain, and troubleshoot Cisco IP phones, video IP phones and wireless IP phones. Progent offers expertise for all models of Cisco's IP phones from discontinued VoIP products to the latest HD media phones. Progent's IP telephony experts can also help your organization to integrate your VoIP phones and video IP phones with Cisco Unified Communications Manager, originally known as CallManager, or with Cisco Unified CM Express (CME) to create a state-of-the-art IP-PBX ecosystem for unified messaging and company-wide collaboration. Progent can also assist you to install Cisco Unified CM applications that include Cisco Unified Communications Manager IM and Presence Service with Jabber support, Unity Express (CUE) for voicemail, Mobile Connect for Single Number Reach, and Cisco Contact Center Express (Unified CCX or CCX) for building an advanced customer contact solution. Progent can provide support with any facet of Cisco VoIP Phone integration including designing dial plans, resolving QoS, setting up SIP trunks and CUBE internetworking, deploying Cisco ISR routers with CUBE VoIP networking capability, and creating UCS server clustering and Cisco Survivable Remote Site Telephony (SRST) systems for survivability.
Hybrid Cloud Solutions Planning and Deployment
Progent's hybrid cloud solutions consultants can provide expert online consulting to help organizations of any size to connect their information networks with leading public cloud platforms including Microsoft Azure and Amazon AWS. Progent can assist your it team to plan and administer cost-effective hybrid environments that support Windows and Linux systems and apps in hybrid topologies that seamlessly combine physical IT assets along with public clouds. To assist you to integrate cloud services with networks, Progent offers a variety of public cloud integration services that include Office 365 Exchange Online integration solutions with on-premises Exchange and Azure enterprise hybrid cloud planning and integration services, Amazon AWS cloud integration support, and Amazon Web Marketing Service programming and debugging.
Wireless Site Survey
Progentís Wireless Site Survey assists you to plan and implement a WiFi network customized for your environment, offering your business a WLAN that has the reception, speed, capacity, QoS, security, and roaming capability your company needs. Progent's Wireless Site Survey services are offered either as an economical remote service or as a more detailed on-premises service. Progentís on-premises survey features physical inspection, RF and security assessment of your existing wireless network, evaluation of your site's layout, testing for RF contention, RF propagation modeling, identification of the best placement for customer-specified WAPs such as Aironet APs, Cisco Meraki access points and Apple AirPort equipment, and a detailed report describing a new wireless network.
Cisco Small Business 100, 300 and 500 WiFi Access Points Consulting Services
Cisco's Small Business 100, 300 and 500 series of wireless access points are Linux-powered devices engineered as entry-level wireless solutions for light workloads. Progent's Cisco CCIE Wi-Fi network infrastructure experts offer online or onsite integration and troubleshooting services to assist your organization to design, implement, update, optimize, manage and troubleshoot Cisco Small Business Wi-Fi AP environments of any size or topology. To learn more about Progent's consulting services for current and legacy Cisco Small Business family of wireless access points, refer to Cisco Small Business wireless access points consulting services.
Consulting and Troubleshooting Expertise for SCOM 2016
System Center 2016 Operations Manager (SCOM 2016) is designed to promote top performance and maximum availability for key workloads by providing centralized, cross-platform monitoring of IT resources deployed throughout local datacenters and private and public clouds. Progent's consulting group offers world-class remote and onsite support to assist businesses of any size to design, integrate, tune, update and repair SCOM 2016 deployments. Progent's SCOM 2016 consulting experts can assist you to migrate to Operations Manager 2016 from older versions of Operations Manager or from other IT infrastructure monitoring products, or combine a variety of monitoring systems into a cohesive infrastructure management solution. Progent can also help you extend your SCOM 2016 scope to include resources based in public clouds by delivering Azure integration consulting and Amazon AWS hybrid cloud solutions.
Wireless IP Phone Solutions
Integration of Cisco's wireless VoIP phones usually demands that you configure and optimize many components of your wireless environment including wireless access points, routers, wireless LAN controllers, and management tools. Progent's Cisco wireless IP phone configuration and troubleshooting consultants can provide online and on-premises assistance to help you create and maintain a Cisco wireless IP phone deployment by delivering services that can range from troubleshooting the set up of a wireless VoIP phone or AP to providing project management outsourcing or co-sourcing services for modernizing the wireless infrastructure of a campus.
ProSight Managed Services for Network Monitoring and Management
Progent offers a family of low-cost, flat-rate services designed to enable small and mid-size organizations to benefit from the same advanced IT solutions used by some of the industry's top corporations. The ProSight portfolio of IT management outsourcing services addresses all critical facets of modern networking including email content filtering, security and compliance, update management, automated backup/recovery, network infrastructure monitoring and management, private cloud hosting, and IT asset documentation management. To read Progent's eBook about the benefits of ProSight managed services for small organizations, click:10 Benefits of ProSight Managed IT Services.
Cisco Unified Messaging and Collaboration Consulting Services
Progent offers remote or onsite access to a certified CCIE specialist to help you to design, install, administer and troubleshoot converged communications environments based on Cisco Unified Communication technology in a local, cloud-based, or hybrid cloud environment. Progent's Cisco-certified Unified Communications engineers have in-depth backgrounds assisting organizations of any size to create advanced collaboration ecosystems by delivering expert services that include Unified Communications Manager (CUCM or Unified CM) and CallManager planning and deployment, VoIP phones and soft phones configuration, and Cisco wireless VoIP phone solutions. Progent's consultants can help you with Cisco's extensive portfolio of Unified Communications applications such as Cisco Jabber, WebEx, Unity Connection, Cisco Unified Contact Center, and Unified Mobility.
Linux Support Services and UNIX/Windows Integration
If your small business IT environment mixes Linux technology with Windows, Progent can help you to incorporate your servers into an efficient network that allows all your platforms to coexist for simpler administration, seamless data exchange, high availability, enhanced throughput, and tight security. If you are developing Linux based-software on a network that incorporates Microsoft-powered servers, workstations, and applications, Progent offers full-service support outsourcing that allows you to focus on your area of expertise.
Response Time of Progent's TRC for Online Technical Support
Progent's Technical Response Center is committed to providing the highest quality of online IT support possible for both emergency and standard problems. For emergency problems that impact many users, key individuals, or a mission-critical program, the Technical Response Center is set up to engage in less than an hour. For non-critical issues, the TRC is committed to respond within two hours. Under any circumstance, your trouble ticket will be generated quickly and correctly, You will be sent an acknowledgement from the ticketing system, and the TRC will contact you on each corrected problem to verify you are comfortable with the resolution and willing to close out the trouble ticket. Find out more details concerning Progent's Technical Response Center Customer Commitment.
Active Directory Planning and Troubleshooting Consulting
Progent's Microsoft-certified Active Directory consultants have deep experience troubleshooting complex Active Directory problems such as replication problems, multi-domain partition configurations, corrupted Active Directory objects, cleanup of beta software configuration objects in production Active Directory environment, and fixing of unsuccessful setups of AD and AD-enabled software. Progent is also experienced in using ďexpert onlyĒ AD tools like ADSIEDIT, DCDIAG and NETDIAG. Progent can also recommend configuration strategies that address important areas such as Active Directory naming standards, hierarchical model, IT administration structure, utilization and design of group policy objects, plus security and auditing specifications. Progent can also anticipate the impacts of server and service configurations on functionality and speed. Progent can help companies to plan and implement configurations of Active Directory Domain Services by providing Windows Server 2012 R2 support services and Windows Server 2016 hybrid cloud integration.
Contact a Progent Network Support Expert
To find out how you can access a Progent network consultant for remote or onsite help in #(state), phone 1-800-993-9400 or go to Remote Computer Support.