For business network systems located in the state of Pennsylvania, Progent's Microsoft and Cisco authorized technical experts can provide online help and troubleshooting to resolve your computer network problems fast and affordably. Progent has acquired world-class skills, software utilities, and support databases to diagnose and resolve IT problems without the high cost and time delays normally associated with on-site service dispatches.

If your Pennsylvania company is situated beyond the larger metropolitan areas such as Philadelphia, Pittsburgh, Allentown, or Erie, your local computer support options may be limited in expertise, or not available during an emergency. This can result in a network that is unstable or causing productivity loss due to technical issues going unresolved for too long. Progent’s staff of expert network engineers average more than 10 years of real-world industry experience, in the trenches of IT support, performing a extensive variety of technical projects for a broad range of clients. This means you obtain not only the technical expertise needed for the job, but a professional with demonstrated methods for applying those skills to assist with excellent network solutions.

NetApp MetroCluster Disaster Discovery Software
NetApp MetroCluster is a high-availability and disaster recovery software suite that uses array-based storage clustering with replication to deliver fast, zero RPO disaster recovery between sites that are as far as 185 miles (300km) away from one another. Progent can provide the skills of a NetApp MetroCluster consultant who can assist your business to design, configure, manage, upgrade, test and repair a disaster recovery solution based on NetApp MetroCluster. Progent can assist you to choose a topology for your MetroCluster environment that aligns with your technical requirements and IT budget. Progent can make sure you follow best practices for installing your MetroCluster environment by delivering guidance with tasks like assigning disk pools and shelf IDs, arranging plexes layout, setting up volumes, setting up NetApp Snapshot, provisioning Cisco and Brocade switches, designing a tiebreaker mechanism, designing a configuration replication network between your storage clusters, and testing your disaster recovery system to verify compliance with industry standards and government mandates.

Planning and Deployment Support for Cisco's Meraki Indoor and Outdoor Wi-Fi Access Points
Progent's Meraki Wi-Fi AP experts offer online and onsite support to assist organizations of all sizes to plan, install, maintain, upgrade or debug Wi-Fi systems that include Cisco Meraki cloud-managed APs. Progent can assist you to set up and manage Meraki-based Wi-Fi networks for environments that range from a teleworker's home or a branch office to a campus or a nationwide enterprise. Progent can also help you to configure additional Cisco products such as Catalyst, Nexus and Meraki switches, ASR routers and firewalls to create a seamless ecosystem that delivers identical access, performance, security, ease of management and availability for wired and wireless clients regardless of their location or computing device. (Check out Cisco Meraki switches consulting and troubleshooting services.)

ProSight IT Asset Management for Network Documentation
ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, update, find and safeguard information related to your IT infrastructure, processes, applications, and services. You can quickly locate passwords or IP addresses and be alerted automatically about impending expirations of SSL certificates or domains. By updating and organizing your IT documentation, you can save up to half of time wasted looking for critical information about your IT network. ProSight IT Asset Management includes a centralized repository for holding and collaborating on all documents related to managing your business network like standard operating procedures and How-To's. ProSight IT Asset Management also offers advanced automation for gathering and relating IT data. Whether you’re planning improvements, performing maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the information you require as soon as you need it. Learn more about Progent's ProSight portfolio of managed IT services for small organizations.

Examples of Remote Support Services Available from Progent for Cisco Routers
Some of the typical remote Cisco router consulting services offered by Progent's certified Cisco experts are setting up hostname, DHCP, routing tables, T1, security logon banner and user accounts; setting up iBGP and HSRP, aggregation, BGP to EIGRP redistribution, and ECN gateways; fixing NAT configurations, routing maps, line settings and BGP peering arrangements; installing current IOS image; validating failover; resolving VPN problems; creating a network diagram and documenting configuration; plus policy and redundancy planning.

GIAC-certified Information Assurance Consultants
GIAC information assurance certification was founded in 1999 to certify the skill of computer security professionals. GIAC accreditations are acknowledged by businesses and institutions around the world including and the United States National Security Agency. Progent's GIAC-certified information assurance specialists offer help with all of the network security services covered under GIAC accreditation including evaluating infrastructure security mechanisms, security incident management and response, intrusion detection, web application security and security information and event management (SIEM) solutions.

Stealth Penetration Testing
Stealth intrusion checking is a key component of any overall IT system security plan. Progent’s security experts can run extensive stealth intrusion security checks without the knowledge of your organization's internal IT resources. Stealth penetration checking uncovers whether current security monitoring systems such as intrusion detection warnings and event history monitoring are properly set up and consistently observed.

Microsoft Office 365 Integration with On-premises Exchange
Microsoft allows you to create transparent hybrid ecosystems that combine Office 365 Exchange Online and local Exchange. This permits you to have some Exchange mailboxes located on your physical datacenter or private cloud and other mailboxes hosted by Office 365. Progent's Microsoft-certified consulting team can help you with any facet of planning, implementing and troubleshooting your hybrid Exchange network. Progent's Exchange specialists can deliver occasional expertise to help you through stubborn technical bottlenecks and also can provide comprehensive project management outsourcing or co-sourcing to ensure your hybrid Office 365/Exchange solution is completed on time and on budget. To learn more about Progent's consulting services for integrating Office 365 and on-premises Exchange environments, visit Office 365 integration with on-premises Exchange.

Cisco Unified Messaging and Collaboration Consulting Services
Progent can provide remote or on-premises help from a Cisco Certified Internetwork Expert (CCIE) specialist to assist your business to design, install, manage and repair converged communications environments based on Cisco Unified Communication technology in an in-house, distributed, or hybrid cloud deployment. Progent's Cisco-certified Unified Communications consultants have extensive experience assisting organizations of all sizes to create collaboration ecosystems by delivering expert services such as Unified Communications Manager and CallManager system design and deployment, IP voice and video phones and soft phones setup, and Cisco wireless VoIP phone deployment. Progent's consultants can help you with Cisco's entire library of UC applications like Jabber, WebEx, Unity Connection, Unified Contact Center, and Unified Mobility.

Office Access Application Development
Progent's Microsoft Office Access developers and consultants offer cost-effective remote support for all editions of Office Access including Access desktop and Access Web App and can provide expert help for Access application development, database migration, performance tuning, BI reporting, and troubleshooting. Progent also can provide tailored webinar classes for Access programming and database management.

Cost-effective Support Solutions
Many small businesses utilize flawed metrics when shopping for a computer network consultant. Cost per hour is seldom a good measure for value. A consultant with insufficient technical background can take several times longer to perform the identical task than a seasoned Information Technology professional. For example, billing a third less per hour, but taking three times longer for the same job is not a deal. Even worse, a poorly designed or implemented network environment that is unreliable and difficult to manage or expand can cost an organization many times more than its setup price due to lost productivity. Progent's customer testimonials from satisfied companies across the U.S. indicate the efficiency of Progent's support model and the expertise of Progent's team of IT professionals.

Mac Support Services
Progent's engineers can provide Apple macOS and OS X clients a range of services such as remote Mac desktop help, help with Mac applications, Office 365 Outlook for Mac and Exchange integration, Apple macOS and OS X protection and connectivity consulting, integration between Apple macOS and OS X and Microsoft Windows networks, and one-on-one training. For business systems built solely on Apple macOS and OS X or for systems that utilize a combination of Apple macOS and OS X, Linux, and MS Windows-based servers and desktops, Progent has the experience and depth to deal with the challenge of architecting, installing, and supporting an IT solution that is dependable, protected, efficient, and supportive of your company's goals.

Get in Touch with a Progent Network Support Expert
To learn how you can access a Progent network support expert for online or onsite support in , call 1-800-993-9400 or visit Online Computer Support.