For small office network systems located throughout the state ofPennsylvania, Progent's Microsoft authorized engineers can provide remote phone help and troubleshooting to repair your computer system problems quickly and affordably. Progent has acquired top-notch skills, sophisticated utilities, and support databases to identify and repair IT problems without the cost and time delays associated with in-person service dispatches.

If yourPennsylvaniaorganization is located beyond the larger metro areas such asPhiladelphia, Pittsburgh, Allentown, or Erie, your local computer support choices may be limited in technical expertise, or unavailable during an emergency. This can result in a network that is unpredictable or causing wasted time due to technical issues continuing for too long. Progentís group of seasoned network professionals average more than twelve years of real-world IT industry experience, in the trenches of IT support, performing a large range of technical projects for a broad range of customers. This means you obtain not only the technical skills needed for the task, but a consultant with demonstrated methods for applying that expertise to assist with cost effective network solutions.

Software/Firmware Update Management Services
Software update management entails applying software updates to operating systems and apps, servers and endpoint devices, peripherals like printers, infrastructure appliances such as routers and wireless APs, and Internet-of-Things (IoT) devices such as alarms and health monitors. Timely and properly managed patching optimizes security, regulatory compliance, availability, and capability. Haphazard software update management can result in security vulnerabilities, compatibility problems, sluggish or erratic responsiveness, excessive offline stretches, or unavailability of key features. Progent's support services for patch management provide organizations of any size a versatile and cost-effective option for evaluating, testing, scheduling, applying, and documenting updates to your dynamic IT system. To find out more, see Progent's software update management services.

ProSight Active Security Monitoring Next-Generation Endpoint Protection and Ransomware Recovery
The ProSight Active Security Monitoring endpoint protection solution incorporates next generation behavior machine learning technology to guard endpoint devices and servers and VMs against modern malware attacks like ransomware and file-less exploits, which easily escape traditional signature-matching anti-virus products. ProSight ASM safeguards on-premises and cloud-based resources and provides a single platform to automate the complete threat lifecycle including blocking, identification, mitigation, remediation, and forensics. Key features include single-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against newly discovered attacks. Read more about the entire ProSight family of value-priced outsourced network management services for small and medium-size businesses.

Part-time Chief Information Officer Support Services
Progent can provide organizations with an information management professional who can function as a temporary or part-time Chief Information Officer. This veteran IT officer can provide long-term direction to assist you to integrate appropriate technology to improve business operations so they match better with your corporate goals. Your company can create and implement a well conceived IT strategy without incurring the expense of a full-time senior IT executive. Important tasks Progent's temporary Chief Information Officer can carry out include strategic planning, planning IT budgets, building models for ROI, analyzing workflows, reviewing contracts with suppliers, defining security and compliance standards, monitoring service level agreements, automating network management, patch control, IT asset documentation control, and disaster recovery preparedness.

Easy Payment Methods
Progent accepts VISA, MasterCard, American Express, and Discover CardsProgent's convenient payment options for Microsoft Teams Solution Design Consulting Services
Teams is the successor to Skype for Business Online as Microsoft's flagship cloud service for real-time conversation and collaboration. Progent's
Teams consultants can assist your business to design an upgrade to Teams from Skype for Business and install, administer, and troubleshoot a cloud or mixed implementation of Teams. Progent can assist you to integrate Teams with Microsoft 365 apps, Exchange Online, SharePoint, and your PBX.

ProSight Managed Services for Network Monitoring and Management
Progent offers a family of low-cost, fixed-price managed services designed to allow small and medium-size businesses to benefit from the same advanced technology deployed by many of the industry's leading enterprises. The ProSight suite of network management outsourcing services addresses all key areas of modern networking including email content filtering, behavioral-based threat defense, update management, automated backup and disaster recovery, network infrastructure management, private cloud hosting, and network documentation management. To download Progent's eBook on the benefits of ProSight managed services for small organizations, click:10 Benefits of ProSight Managed IT Services.

Affordable Support Solutions
Many small businesses rely on flawed metrics when searching for a computer network consultant. Cost per hour is usually not a good measure for value. A consultant with insufficient technical background can take many times longer to perform the same job than a seasoned IT professional. For example, charging a third less per hour, but taking three times as long for the same job is not a deal. Still worse, a badly architected or configured IT infrastructure that is unreliable and hard to administer or expand can cost a small business many times more than its initial price due to lost productivity. Progent's client testimonials from satisfied businesses across the U.S. indicate the efficiency of Progent's service model and the technical capability of Progent's staff of IT professionals.

Cisco Unity Connection and Unity Express (CUE) Consulting
Cisco Unity Connection, an integrated extension of Cisco Unified Communications Manager, is a converged voicemail system that promotes collaboration by offering a variety of options for accessing calls and messages within an environment that is simple to deploy and manage. Unity Connection lets you access and manage your voicemail from your Exchange inbox, web browser, Cisco Jabber messaging integration platform, a Cisco Unified VoIP Phone, an iPhone or other smartphone, or an iPad or tablet. Unity Express (CUE), available in select Cisco ISR routers, offers cost-effective voicemail, integrated messaging, IVR, and greeting services for small to medium businesses (SMBs) and enterprise satellite locations with up to 500 voice mailboxes. Progent's Cisco-certified CCIE consulting experts offer Cisco Unity Connection and Unity Express (CUE) integration and troubleshooting support to make sure your CUE solution gives you significant business advantage.

Planning Deployments of Cisco's Managed Switches
Progent's Cisco-certified CCIE network technology consultants offer world-class remote and on-premises consulting for Cisco's Catalyst, Nexus and Meraki series of managed switches for environments that run the gamut from small or midsize businesses and campus LANs to enterprise data centers and ISPs. Progent can show you how to implement Cisco's continually evolving switching technology to realize the throughput, scale, resilience, virtualization support, data protection and manageability needed by your organization. For information about Progent's consulting services for Cisco's extensive family of Catalyst switches, refer to Catalyst switch consulting and troubleshooting services. For information about Progent's support for Cisco's Nexus family of switches, refer to Nexus switch consulting and support. For details about Progent's support for Meraki switches, see Meraki switches consulting services.

Contact a Progent Computer Support Expert
To learn how to access a Progent computer support expert for online or onsite support, phone 1-800-993-9400 or visit Online Network Help.

An index of content::

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