If your company IT network is in the state of Pennsylvania you can have quick remote technical support from a UNIX or Cisco CCIE support specialist to fix complex issues affecting your network. Progent retains one of the most extensive teams of UNIX, Linux, Sun Solaris, Mac OS X and CCIE-certified consultants available by phone of any independent service organization in the country. Rates are reasonable, charges are by the minute, sign-up is quick, and service is unbeatable.
In case your Pennsylvania network is located away from more populated urban neighborhoods such as Philadelphia, Pittsburgh, Allentown, or Erie, support from UNIX, Linux, Solaris, or Apple Mac OS X or Cisco CCIE experts may be problematic when you have an emergency. This can result in lost productivity for your business, angry customers, unproductive employees, and defocused management. By contacting Progent's online services, you can get in touch with a Premier engineer ready to deliver expertise when you have to have it to keep your computer network running.
Since Progent charges for phone support by the minute, your company is invoiced only for technical help received. Progent requires no startup fee. Some online consulting organizations apply substantial minimum fees or charge for each fifteen minutes or more. Progent's one-minute granularity and simple billing mechanism avoid unexpectedly large invoices for speedy fixes.
If your Pennsylvania company needs remote support for UNIX, Linux, Sun Solaris, macOS and OS X or Cisco technology, go to Progent's phone-based help, call 866-776-4368, or go to Contact Progent.
Why is Progent's Remote Technical Support Program Unique?
Progent's experienced staff of remote consulting professionals has a broad range of in-depth information technology skills. This enables Progent's remote service experts to resolve the most challenging technical problems more quickly than is possible with typical third-party support firms or with the internal IT resources commonly found in smaller businesses. Progent has refined the technology and experience to repair technical issues efficiently in many different computer configurations that incorporate mixtures of UNIX/Linux, Sun Solaris, Apple macOS and OS X, Microsoft Windows, and Cisco technologies. (Check out Progent's customer testimonials.)
Progent's UNIX/Linux, Solaris, Apple macOS and OS X, and CCIE consultants have qualified for advanced credentials such as Sun Solaris SCNA, Red Hat Certified Engineer, Red Hat Certified Technician (RHCT), Apple Certified System Administrator, Support Professional (ACSP), and Apple Certified Technical Coordinator. Progent's online support engineers also have a number of key Cisco credentials such as Cisco Certified Internet Expert in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional (CCNP), Network Associate, CCSP, CCVP, CCDA and CCDP.
In order to assist companies that maintain networks based on a combination of UNIX, Linux, Solaris, macOS and OS X, and Microsoft Windows technology, Progent's remote service team makes available the expertise of engineers have earned important Microsoft credentials including Microsoft Certified Systems Engineer, Desktop Support Technician, and Application Developer (MCAD). To provide company-wide security consulting, Progent provides remote support from professionals who have qualified for the industry's top security certifications such as Certified Information Security Manager Engineers, Certified Information Systems Security Professional (CISSP) experts, and ISSAP engineers. The range of Progent's expertise coupled with Progent's team-oriented approach to fixing network problems streamlines trouble ticket escalation, when called for, to experts with relevant competence to deal with particularly tough problems. This accelerates resolutions of serious problems, avoids system downtime, and reduces technical support bills.
For businesses throughout Pennsylvania, Progent offers immediate remote access to a UNIX, Linux, Sun Solaris, Apple macOS or OS X engineer for emergency expertise to repair technical issues that are impacting business productivity and are outside the skill set of your in-house computer maintenance group. Progent's UNIX/Linux, Solaris, macOS and OS X, and Cisco CCIE-Premier engineers can connect to your computer environment with state-of-the-art remote troubleshooting utilities that allow them to deliver rapid and affordable evaluation and resolution of serious computer problems.
Services Progent's Phone-based Consulting Experts Can Offer Your Pennsylvania Company
Progent service specialists are qualified to deliver expert help for an extensive set of UNIX, Apple, Cisco, and Microsoft products and technologies such as:
Online Troubleshooting and Consulting for UNIX, Linux, Sun Solaris, and Apple macOS and OS X Systems
Progent's UNIX, Linux, Solaris, and macOS and OS X phone-based network service staff can assist Pennsylvania small businesses with a large set of computer products and technologies that include system infrastructure, email solutions, security consulting for networks and business processes, Windows coexistence with UNIX/Linux, Solaris, or Apple macOS and OS X platforms, VMware products for server economization and streamlined management, and transitioning from legacy systems to contemporary environments powered by newer versions of UNIX, Linux, Sun Solaris, macOS and OS X, or Microsoft Windows.
Progent's support professionals offer remote troubleshooting for systems powered by popular variants of the UNIX operating system including:
macOS and OS X,
IBM AIX Operating System,
HP-UX (Hewlett Packard UNIX),
SCO UNIX and
Silicon Graphics IRIX (SGI/IRIX) or mainstream Linux products such as
Debian GNU/Linux and
Cisco Network Architecture and Security Products
Progent is unmatched in the computer support industry for providing immediate and economical communication with Cisco CCIEs. CCIEs are high-level network consultants who qualify for this rare credential by passing intense examinations supervised by Cisco. The vast majority of CCIEs are employed by big corporations or national Internet service providers, and so their expertise is not readily accessible to the general public.
Progent is among the only IT technology support organizations that makes sure that Cisco CCIEs stay available to help small and mid-size companies. In addition, Progent offers convenient communication with a Cisco CCIE via telephone so your company can benefit from immediate help for complex network issues that are hurting your business but are beyond the scope of your local system maintenance providers. Progent's CCIE engineers can access your network via sophisticated remote support tools in order to provide rapid and affordable diagnosis and remediation of serious network problems. To see additional information on Progent's support for Cisco network appliances, visit Cisco Technology Professional Services.
Microsoft Certified Partner for Phone-based Expertise for Windows
Progent's Microsoft-certified online support experts offer computer system problem solving and IT help for the complete line of Microsoft server platforms. Progent is a Microsoft Certified Partner and can offer your organization the expertise of consulting professionals who can help your company with a wide variety of platform practice areas including
Windows Server 2019 migration services,
Windows Server 2016 hybrid cloud planning and deployment,
Windows Server 2012 R2 migration,
Windows Server 2008 support,
MS Exchange 2016 Server migration, Microsoft Exchange Server 2013 configuration,
Microsoft Exchange Server 2010 management,
SharePoint 2016 migration and hybrid integration consulting,
SharePoint 2013 development,
Microsoft Skype for Business planning and deployment support and Lync Server migration, Forefront TMG management and ISA Server migration, MS SQL Server 2017 consulting,
SQL Server 2016 integration and development, and SQL Server 2014 consulting,
System Center 2016 Operations Manager (SCOM 2016) hybrid cloud infrastructure monitoring,
Microsoft System Center 2012 Operations Manager (SCOM 2012) monitoring and reporting,
Project Server training,
SBS Server support, and
Windows 2012 R2 Essentials migration and cloud integration.
Certified Security Consultants
Progent offers you the services of certified CISM, CISA and CISSP security engineers who offer a variety of system protection solutions to strengthen the protection of your UNIX/Linux, Sun Solaris, or macOS and OS X network against attacks or help you to recover fast from a breach. Security services provided Progent include: in depth security analysis utilizing platforms such as GFI LANguard NSS, NMAP Port Scanner, and software from Metasploit and Hydra; fast recuperation from malicious assaults; integrating firewalls; establishing safe architectures for remote and mobile connectivity; securing your email infrastructure from spam and directory harvest attacks; and offering round-the-clock proactive monitoring. To read more concerning Progent's security expertise for small and midsize businesses, see Progent's Engineering Support for Network Security.
Applications Support: Webinar Training, Development, Integration
Progent's Apple Mac technology experts can promote the creative facets of Mac computing by providing consulting services and education in imaging, audio, and motion video. Progent's consultants can provide help in a variety of Mac programs such as Adobe Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, Apple Logic, MOTU Digital Performer, Digidesign Pro Tools, Final Cut Pro, Apple Motion, and After Effects. Progent can also assist you with specific jobs such as scanning or digitizing audio or video or configuring an audio/video production facility.
Progent's Application Experts Group can supply professional engineering expertise and training in specific application fields such as Enterprise Requirements Planning, MRP, custom financial systems, and Customer Relationship Management. Progent also can provide expertise, custom development, and education for familiar Microsoft applications including CRM, Microsoft Office Project, MS Office Word, and Excel. To learn additional information concerning Progent's expertise, custom development, and education offerings for UNIX, Linux, Sun Solaris, Apple macOS and OS X, or Microsoft applications, see Progent's Business Application Experts Team.
Help Desk Support Options
Progent offers three support programs for Help Desk assistance including UNIX, Linux, Solaris, macOS and OS X, Cisco and Microsoft Call Center Outsourcing Services, Virtual Helpdesk Services, and Call Center Process Consulting and Staffing Services.
Progent's Help Desk Call Center Outsourcing Services are intended primarily for businesses who need the timely accessibility of an effective Help Desk but who have limited budgets and internal support resources. Progentís Virtual Help Desk is a transparent extension of your existing Help Desk staff. Progent can operate as a main Call Center for your business, represent an escalation alternative for the most challenging network issues, or be ready in those situations when your ordinary resources are too busy. Progent's Help Desk Consulting Services can assist you in building an effective new Call Center or improving your current one, selecting or customizing Help Desk application software to meet the special needs of your company, or adding supplemental personnel to work remotely with your internal Help Desk Call Center group during demanding events like software migrations.
Progent is a Microsoft Partner and maintains a skilled roster of Cisco-authorized network infrastructure experts. Progent's Help Desk Call Center staff of experienced UNIX/Linux, Sun Solaris, Apple macOS and OS X, Cisco and Microsoft experts can provide your customers instant access to a large support resource with years of experience delivering telephone-based help and online repair service for small and midsize business networks. Progent's concentration is on earning the Help Desk a positive reputation as a major contributor to business success, and Progent's charter is to resolve rather than simply record problems. To find out more on Progent's Help Desk support and outsourcing, see Progent's Help Desk Services.
Progent's Remote Technical Support Tools
Contact a UNIX, Linux, Solaris, Mac OS X or Cisco Technical Assistance Specialist Now
Progent's highly evolved customer support database system includes thorough records for all service delivered to Progent's clients. Every active Progent team engineer has the benefit of the details of support rendered to each customer by any staff member. This history of issues and solutions is structured as a conveniently retrievable proprietary database that permits Progent's remote technical experts to communicate their experiences company-wide to ensure that the efficiency of Progent's support improves over time. Progent's partnerships with key vendors including Cisco and Microsoft permit access to additional vast support databases as well as to manufacturers' in-house technical personnel that allow Progent's remote service experts to come up with the best solutions quickly.
To find out how to get in touch with a UNIX, Linux, Sun Solaris, Apple macOS or OS X engineer or a Cisco certified CCIE for urgent phone-based professional assistance in Pennsylvania, phone 1-800-993-9400 or go to Expert Online Computer Help.