For office computer networks located anywhere in the state of Pennsylvania, Progent's Microsoft and Cisco certified engineers can deliver remote phone assistance and troubleshooting to repair your computer system problems quickly and affordably. Progent has developed enterprise-level expertise, sophisticated tools, and support knowledge bases to identify and repair IT problems without the high cost and delays normally associated with in-person service dispatches.

If your Pennsylvania small business is situated beyond the larger urban areas such as Philadelphia, Pittsburgh, Allentown, or Erie, your nearby computer support options may be limited in skills, or unavailable during a crisis. This results in a network that is unusable or causing efficiency loss due to technical issues going unresolved for too long. Progent’s staff of field proven network engineers average more than 12 years of real-world computer industry experience, in the trenches of network support, performing a extensive range of technical projects for a diverse range of clients. This means you get not only the technical competency needed for the job, but a consultant with demonstrated methods for applying that expertise to assist with affordable network solutions.

Windows 8.1 Administration and Troubleshooting and Migration
Progent's Microsoft-certified Windows 8.1 consulting experts can provide a variety of technical services to help companies of all sizes to support, manage, and troubleshoot environments that include desktops, notebooks, tablets, or Windows phones based on Microsoft Windows 8.1. Progent's consultants also offer Windows 10 planning and migration help.

Best Practices Followed by Seasoned Engineers
Many companies situated far from cities with ample expert engineers resort to less qualified or unseasoned local resources for critical computer network support services. This can produce a system that is undependable or unproductive. Progent’s staff of Microsoft and Cisco certified consultants average more than a decade of hands-on industry experience, in the trenches of IT support, performing a wide range of information system services for a broad mix of clients. This means that with Progent you receive not just high-level network engineering knowledge, but an engineer who follows computer industry leading practices in using that knowledge to solve actual business network problems successfully and in a repeatable fashion.

Progent is a Microsoft-certified Partner
Because Progent is a Microsoft Partner, each Progent network expert has access to the technology and educational resources needed to deliver the best computer support available. Progent's IT outsourcing, Call Center, Office 365 deployment support, and application development services allow small and midsize business clients to benefit from the wide array of knowledge associated with the IT departments of large organizations without the high cost and hassle of building and managing a self-sufficient in-house support team.

Remote Technical Support for Microsoft Windows and Cisco-based Networks
Progent’s Technical Response Center offers world-class online support for Microsoft and Cisco-based networks anywhere in the United States. Progent's certified professionals have the knowledge and experience to assist you to troubleshoot and solve complex network problems rapidly and affordably. The breadth of information technology expertise offered by Progent's team of consultants allows them to escalate even the most difficult problems to appropriate subject matter experts as required. Whether you require one-time phone support and online troubleshooting or continuing access to a Help Desk Call Center, Progent's experts can provide your company with enterprise-level expertise without the cost and administrative overhead of running a large in-house support organization.

Google Android Smartphone Integration and Management
Progent's Android smartphone and tablet integration consulting services have extensive experience providing online and onsite support for businesses of any size who want to integrate Android phones and tablets into their IT networks so that mobile clients can communicate and collaborate from virtually anywhere. Progent has the breadth of know-how to resolve network issues that span numerous manufacturers and that represent a mix of legacy and up-to-date information technology. Progent offers affordable remote technical support to assist you with any stage of designing, implementing, managing and troubleshooting your BYOD environment. Progent can provide as-needed support to help you to resolve especially stubborn technical issues, or Progent can provide outsourced or co-sourced project management services to help you complete major IT initiatives on schedule and within budget. Progent can assist with on-premises, cloud-based, or hybrid networks and offers expertise with operating systems, apps, management utilities and hardware infrastructure. Progent also offers specialized group or one-on-one training to show you how to manage and operate Android phones securely and productively.

Consulting and Support Expertise for System Center 2016 Virtual Machine Manager (SCVMM 2016)
System Center 2016 Virtual Machine Manager is part of Microsoft's System Center 2016 family of IT infrastructure management tools and is designed to offer a unified mechanism for deploying and administering virtualized datacenters across hybrid environments that can include on-premises and hosted datacenters and Microsoft Azure services. Progent's Virtual Machine Manager 2016 consultants can assist businesses of all sizes with all facets of designing, implementing, and maintaining a SCVMM 2016 ecosystem. Progent can review your virtualization topology, help you migrate efficiently from older versions of Virtual Machine Manager, develop processes for creating and deploying VMs and VM hosts, implement high-availability scale-out clusters, integrate your private cloud resources with public clouds, configure virtual switches, write and debug PowerShell scripts, and assist you to evaluate the strategic business benefits of the latest capabilities such as Storage Replica and Host Guardian Service. Progent's certified virtualization professionals can provide advanced Windows Hyper-V consulting and VMware ESXi support.

Part-time Chief Information Officer Services
Progent can provide businesses with an information management expert who can act as a part-time Chief Information Officer. This experienced technology executive can offer long-term direction to assist your company to integrate sensible technology to improve business processes so they align better with your corporate objectives. Your company can create and implement a well thought out information technology plan without incurring the expense of a full-time Chief Information Officer. Critical services Progent's part-time CIO can perform include growth strategies, planning technology budgets, creating and tracking models for Total Cost of Ownership, reengineering business processes, reviewing contracts with vendors, establishing security and compliance policies, cash flow management, streamlining data center administration, software revision management, IT asset documentation control, and business continuity preparedness.

Security Inventory Scanning for Small and Mid-size Business Networks
Progent has put together two low-cost service packages intended to allow small companies to receive an independent security evaluation from a premier security consultant. With Progent's External Network Security Inventory Scan, an engineer runs a comprehensive examination of your network from beyond your firewalled perimeter to determine potential risks in the security profile you expose to the public. With Progent's Internal Security Inventory Scan, a security expert runs a network scan from a secure machine within your company firewall to assess the risk to internal assaults. The two security inventory packages are set up and run from a protected remote location.

Progent's Consulting and Training Support for Office and Office 365
Progent's Office and Office 365 experts can help companies to integrate Microsoft Office desktop and Microsoft Office 365 applications such as Office Excel, Office Word, PowerPoint, Microsoft Outlook, Access, Visio and Publisher into a cohesive solution that offers quick return on investment and promotes better business outcomes. Progent can help your company to integrate Microsoft Office or Office 365 applications with each other and with other key Microsoft technologies including SharePoint, Exchange Server and Microsoft SQL Server deployed on-premises or hosted in the cloud. Progent's consultants can also help you to fix compatibility problems between various releases of Office and offers live online Office and Office 365 training to individual users or teams.

Web Site Development
If you want to spruce up your corporate web, develop internal web sites for functions like HR or employee training, establish a standout Web presence for a new venture, or create enterprise-class, database-driven web applications, Progent can provide skilled and experienced web designers and programmers. Progent's consultants can also help your company to host your web solutions by building and managing a protected, robust server and connectivity environment featuring remote and mobile connectivity. Services available through Progent's Experts Team include web design, web project management, Microsoft .ASP and .NET programming, graphics design, and 1-on-1 classes for leading web site authoring tools. For data-intensive web sites, Progent offers the help of certified Microsoft SQL Server developers, Oracle programmers and DBAs, and MySQL experts.

Planning Help for Windows 10
Progent's Windows Windows 10 planning consultants can help businesses of any size to evaluate Windows 10 or to migrate to Windows 10 from any earlier release of Windows. Online and on-premises assessment and migration support for Windows 10 offered by Progent include Return on Investment estimates, project management, application and driver compatibility testing, pilot systems, virtualization strategies, Cloud and hybrid integration, mobile management, telecommuter access, security and compliance, streamlined provisioning and administration, infrastructure optimization, wired/wireless convergence, business continuity planning, custom training for network management staff and end users, and ongoing technical help.

Comprehensive IT Support for Systems at Colocation Data Centers
There are several hundred enterprise-level data center colocation sites in the and larger cities throughout the United States, and Progent's Internet data center support group can enhance your system’s fault tolerance and performance by helping you choose a colocation facility that meets the specific requirements of your organization including geographic location, space, connectivity, budget, and value-added features and services. Progent’s data center support services are designed for businesses with hardware housed at colo hosting facilities and in need of on-demand in-person service at the colo facility plus remote support from Microsoft and Cisco Premier Certified professionals. Progent offers a selection of collocation center support services including network architecture evaluation, Windows and Linux server installation and maintenance, troubleshooting for server and communications networking, development and deployment of high availability systems, architecting and implementing layered security defenses, firewall configuration and support, configuring load balancing environments, and planning fault tolerant server and storage clustering systems.

Contact a Progent Network Support Expert
To see how to access a Progent network consultant for online or onsite support in , call 1-800-993-9400 or visit Online Network Help.