For small business computer networks located within the state of Pennsylvania, Progent's Microsoft and Cisco authorized technicians can provide phone support and troubleshooting to resolve your network troubles fast and cost effectively. Progent has developed enterprise-grade expertise, software tools, and support knowledge bases to identify and repair computer network problems while avoiding the cost and delays associated with onsite technical service calls. If your Pennsylvania company is located outside of the larger metropolitan areas such as Philadelphia, Pittsburgh, Allentown, or Erie, your local network systems support options may be limited in technical expertise, or not available during a crisis. This can result in a office network that is unstable or causing wasted time due to technical problems continuing for too long. Progent's team of seasoned network professionals average more than ten years of real-world industry experience, in the trenches of network systems support, performing a large range of technical tasks for a broad range of customers. This means you get not only the technical competency needed for the job, but an expert with demonstrated methods for applying that expertise to deliver affordable network solutions.

Oracle Administration Support and Application Development
Progent offers affordable access to an Oracle certified expert for Oracle database administration services or an Oracle software developer. Progent can help your business to develop efficient solutions for key Oracle database administration activities such as performance tuning, backup/recovery strategies, and database security, or mentor your IT personnel to use industry leading practices for simplifying various administration tasks. Progent can in addition provide the services of a PL/SQL developer to assist your company to build, test, troubleshoot, or port Oracle-based applications that can vary from forms to data-driven web commerce sites. Progent has skill using Oracle SQL Developer, SQL *Plus, and JDeveloper and can also assist you to tune existing SQL code using Oracle's SQL Access Advisor.

Solutions for Managing the Remote Endpoints of Your Telecommuters
Progent can help small and mid-size businesses to configure unified endpoint management and monitoring systems for administering endpoints operated by an offsite workforce. For information about ways Progent's consultants can help your organization to manage and monitor the endpoints of your teleworkers, see consulting for managing the remote endpoints of your at-home workforce.

ProSight LAN Watch Server and Desktop Remote Monitoring Managed Service
ProSight LAN Watch is Progent’s server and desktop remote monitoring service that incorporates advanced remote monitoring and management technology to help keep your IT system operating at peak levels by tracking the state of critical assets that power your information system. When ProSight LAN Watch uncovers an issue, an alarm is transmitted automatically to your specified IT management staff and your assigned Progent engineering consultant so that any looming issues can be resolved before they can disrupt your network. Learn about the entire ProSight portfolio of low-cost managed services for small businesses.

Consulting and Troubleshooting Expertise for System Center 2016 Virtual Machine Manager (SCVMM 2016)
Microsoft System Center 2016 Virtual Machine Manager (SCVMM 2016) is part of Microsoft's System Center 2016 suite of IT infrastructure monitoring and management products and is designed to provide a unified solution for deploying and managing virtualized datacenters across hybrid environments that can incorporate on-premises and hosted datacenters and Azure publics cloud services. Progent's SCVMM 2016 consultants can help organizations of all sizes with all facets of designing, implementing, and managing a SCVMM 2016 solution. Progent can review your virtualization architecture, help you migrate smoothly from older versions of VMM, design processes for building and installing VMs and VM hosts, implement high-availability scale-out clusters, integrate your private cloud resources with public cloud services, set up virtual switches and load balancers, write and refine PowerShell scripts, and help you assess the potential business benefits of the latest technologies such as Storage Spaces Direct and Shielded VMs. Progent's hypervisor experts offer world-class Windows Hyper-V consulting and VMware vSphere expertise.

Dynamics GP Upgrade and Integration Consulting
Progent has supported Microsoft Dynamics GP and Great Plains software for nearly 20 years and Progent has provided system integration, customization, training, and troubleshooting since the platform's original release. Progent offers high-level support for upgrading out of date Dynamics GP ERP systems. Progent can assist you to design, pilot, and carry out a cost-effective migration from a a legacy version to the current release of Microsoft Dynamics GP. Find out about Progent's Dynamics GP upgrade and integration consulting.

Cisco Firepower Firewalls Integration Experts
Cisco's Firepower Next Generation Firewalls (NGFWs) provide a major performance boost over Cisco's previous-generation ASA 5500-X security appliances and offer centralized management and automation of modern security capabilities like application visibility and control (AVC), next-generation intrusion protection with intelligent prioritization of risks, advanced malware protection, DDoS mitigation, and sandboxing. Progent's Cisco-certified CCIE-certified firewall consultants can help you to design and execute a smooth migration to Firepower firewalls from legacy ASA 5500-X, ASA 5500, or PIX appliances and show you how to integrate Firepower appliances with Cisco's security services to build and centrally manage IT environments that span local offices, data centers, and cloud resources. For details about Cisco's Firepower portfolio of NGFWs Firewalls, visit Cisco Firepower Series firewalls consulting experts.

Citrix Virtual Windows Desktop Consulting
Progent's Citrix-certified desktop virtualization experts can help you to design, implement, manage, and troubleshoot a virtualized Windows application delivery solution by offering XenDesktop consulting and XenApp support. Progent's Cisco CCIE network consultants can help you enhance your network infrastructure for delivering server and client-side applications, and Progent's remote datacenter support consultants can assist you to administer and maintain a remote datacenter that features high uptime, enhanced security, and rapid recovery. Progent's Citrix technology experts can also assist you with other virtualization products from Citrix by providing XenServer expertise and Citrix Essentials for Hyper-V integration.

NetApp MetroCluster Disaster Discovery Solutions
NetApp MetroCluster is a disaster recovery software suite that combines failover storage clustering with continual replication to deliver fast, zero data loss disaster recovery (DR) between datacenters located up to 300km away from one another. Progent offers access to a NetApp MetroCluster consultant who can help your business to design, deploy, manage, update, test and repair a disaster recovery system built around NetApp MetroCluster. Progent can help you to select an architecture for your MetroCluster deployment that aligns with your technical needs and budget. Progent can make sure you follow best practices for configuring your MetroCluster environment by providing guidance with procedures such as assigning disk pools and shelf IDs, determining aggregate and plexes layout, provisioning NetApp FlexVol volumes, setting up Data ONTAP configuration replication service, provisioning Cisco and Brocade switches, designing a tiebreaker mechanism, designing a TCP/IP configuration replication network, and verifying your DR system to prove compliance with information assurance standards and government requirements.

Barracuda Backup Local, Offsite and Cloud Backup and Disaster Recovery
Barracuda Backup is an affordable, subscription backup/restore platform for small and medium-size organizations. A Barracuda Backup deployment can include a purpose-built physical appliance manufactured by Barracuda or a software-based appliance with comparable features but which uses your existing storage hardware. Barracuda Backup safeguards vital business data generated locally, at one or multiple remote sites, or in the cloud. For disaster preparedness, you can replicate data to the Barracuda Cloud, to Amazon Web Services (AWS), or to any site with a Barracuda Backup appliance. Progent is a certified Barracuda partner and Progent's Barracuda Backup consultants can provide a wide range of consulting support services to assist you to design, integrate, manage and troubleshoot a BDR solution built on Barracuda Backup. For details, see Barracuda Backup and disaster recovery consultants.

Migration Consulting Support for Windows 10
Progent's Windows 10 migration consultants can help businesses of any size to evaluate Windows 10 or to migrate to Windows 10 from an earlier version of Windows. Remote and on-premises assessment and migration support for Microsoft Windows 10 offered by Progent's consultants include ROI analysis, project coordination, application compatibility testing, pilot systems, Hyper-V virtualization architecture, Cloud and hybrid integration, mobile device management and synchronization, telecommuter connectivity, data and identity security, streamlined provisioning and management, network infrastructure optimization, Wi-Fi support, business continuity planning, custom training for IT support staff and end users, and ongoing Call Center support services.

Comprehensive IT Support for Systems at Colocation Sites
There are several hundred world-class colocation centers in major metropolitan areas throughout the U.S.. Progent's colocation center expert consultants can improve your system’s redundancy and performance by helping you choose a colocation site that addresses the specific requirements of your organization such as geographic location, space, communications, budget, and extra additional features and services. Progent’s colocation center support services are designed for companies with hardware housed at colo hosting sites and in need of on-demand on-premises help at the colocation facility plus online support from Microsoft and Cisco Premier Certified experts. Progent provides a variety of co-location center support services such as network topology analysis, Windows and Linux server integration and maintenance, tech support for server and communications networking, development and deployment of non-stop systems, architecting and deploying layered security structures, firewall integration and support, designing load balancing environments, and creating high-availability server and storage cluster systems.

Response Time of Progent's TRC for Remote Support
Progent's Technical Response Center is committed to providing the best level of remote IT support services possible for both urgent and non-critical problems. For emergency issues that affect many workers, vital people, or a line-of-business program, the Technical Response Center is set up to respond in less than an hour. For non-critical issues, the TRC will within two hours. In all cases, your ticket will be generated promptly and accurately, You will receive an acknowledgement from the ticketing system, and the TRC will get in touch with you on every resolved issue to verify you are comfortable with the results and ready to close out the trouble ticket. Find out more about Progent's TRC Customer Commitment.

Ransomware Removal and Recovery Consulting
Current variants of crypto-ransomware not only scramble vital on-line data files but also infiltrate many available system backup mechanisms. Progent's proven ransomware cleanup consultants can help your business to rebuild an IT network victimized by a crypto-ransomware crypto-worm such as Ryuk, WannaCry, Hermes, Cerber, MegaCortex, or Locky. To learn more, visit ransomware removal and system recovery services.

Talk to a Progent Network Support Expert
To learn how you can get in touch with a Progent computer consultant for online or on-premises support, phone 1-800-993-9400 or go to Online Computer Help.



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