Low-cost Network Help from Microsoft Qualified Professionals for Businesses in Peoria, AZ
By delivering world-class know-how whenever you require it, making available in-depth expertise for critical applications, providing high-value services such as virtual server hosting, billing only for help delivered, and charging no sign-up fees or retainers for standard services, Progent helps you to maximize the business value of your information network and minimize support costs. Progent understands that information system protection, dependability, and performance are just as important to small businesses as to major corporations but that small companies lack the economy of scale to spend heavily in information technology and in-house support groups. Progent's fundamental competitive advantage is that no network support organization can match Progent's capability to deliver the network support expertise your business needs when you require it and at a cost you can justify.

For larger businesses, Progent can provide co-sourcing support to supplement the skills of your internal IT service team. This can reduce expenses and help meet schedules for major projects such as software development, disaster recover/business continuity planning and testing, security audits, merging datacenters, or technology migrations.

Progent can in addition offer the services of certified consultants to assist your business to design and implement your cloud strategy.

Primary Practice Areas Serviced by Progent for Business Networks in Peoria, Arizona
Progent offers the services of certified experts for all aspects of network technology deployed in small and midsize organizations. Technologies serviced by Progent include:

Service Delivery Options for Peoria, Arizona Companies
Progent offers a variety of options for providing small businesses with cost-effective IT services for troubleshooting, consulting, hosting services, and network management. Progent's model for providing IT support services is built on the Call Center structure familiar to big IT organizations. Progent's Helpdesk Service Model ensures fast response, comprehensive service records, reliable follow-up, and strict cost control for an array of network service delivery options that include remote troubleshooting, on-premises help, top-level consulting, plus server and application hosting.

  • Remote Support
    Progent’s Technical Response Center (TRC) offers urgent and scheduled remote support for Microsoft Windows, Linux, Apple OS X, and Cisco-powered systems in the U.S. and worldwide. Progent's certified support experts can assist customers to analyze and repair network problems without the expense or delay of on-premises support visits. The experience of Progent's network consultants allows them to handle the majority of network problems rapidly. For complex issues, Progent's breadth of expertise allows the support team to escalate troubleshooting tasks to advanced subject matter experts. Progent provides a streamlined, web-based signup process for first-time clients to address emergency network problems and Progent bills by the minute with zero startup fees or minimums, so you are invoiced only for the assistance you receive. Experts you can access remotely include Cisco-certified CCIE network engineers, Microsoft-qualified MCSE consultants, and CISA-certified security professionals. Learn more information concerning Progent's remote computer support services.

  • On-site Support
    Progent provides onsite technical support for registered clients in larger cities in the United States. Progent's on-site support technicians can operate in conjunction with Progent's online service experts to deliver small and midsize businesses the ideal combination: onsite support professionals when you need them as well as the remote expertise of Progent's worldwide staff of network engineers, security professionals, and business application programmers. The response time for in-person service visits is usually under 24 hours. Progent requires no sign-up or retainer fee for registering as a Progent client for onsite support. Learn more details concerning how and why to sign up for Progent's onsite computer service.

  • Help Desk
    Progent's Contact Center Outsourcing Services are intended for small and midsize businesses and local governments who require prompt and reliable support from a professional Help Desk with efficient phone assistance, remote repair capability, and enough technical depth for full problem escalation. Since small and midsize businesses typically are constrained by tight IT funds and can spare scant management attention for handling IT support tasks, Progent's Contact Center Services can be the most cost-effective option to ensure that business information systems stay up and running. Learn more details concerning Progent's Contact Center outsourcing services.

  • IT Consulting Services
    Progent offers small companies budget-friendly access to enterprise-class consultants who can deliver help with critical products and technologies including
  • Windows Server 2019 migration consulting, Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Microsoft Windows Server support, Cisco network infrastructure, network protection engineering, fault tolerant it system engineering, virtual server solutions, plus integration, programming and training for small business programs including financials, ERP and MRP, reporting, sales automation, and productivity software. Progent can provide assistance with one-time projects such as office moves and massive software migrations, extended initiatives like management information application programming and support, database software development and DBA support, and web development, on-going support including System Center 2012 Operations Manager (SCOM 2012) support and Operations Manager 2016 consulting for network monitoring and network administration, or urgent response such as data restoration and virus removal.

  • Application Hosting
    Progent can host mission-critical business applications such as Microsoft Exchange Server and SQL Server in order to provide small and midsize businesses with higher degrees of availability, protection, and performance than is feasible with the type of on-site data center that is realistically affordable for the majority of small companies. Because Progent utilizes the same facilities that host the gear of many of the planet's largest IT organizations, Progent can eliminate the investment in creating and managing the infrastructure needed for enterprise-class environmental control, electrical failover, and redundant Internet connectivity. For managed application servers, Progent can also ensure that patches and service packs stay current, protection and performance is continually tracked, and systems and data files are consistently archived and available for full and rapid restoration. Learn additional information concerning Progent's hosting services for Exchange and other critical applications.

  • Private Cloud Hosting
    Progent's Private Cloud hosting provides complete hosting for the entirety of a small organization's servers in an environment that not only delivers the top level of dependability and extensibility but that is in addition simple for customers to transfer to another support provider or to move internally whenever your circumstance calls for it. Progent's Private Cloud hosting is structured around mature virtualization techniques that allow small businesses with multi-vendor environments to save dramatically on the costs of hardware, system maintenance, and IT administration while getting world-class availability and an unparalleled degree of vendor flexibility. In contrast to ordinary Software as a Service (SaaS) hosting offerings, Progent's Private Cloud Hosting covers all server-centric applications in a single centrally managed package, can handle the multi- platform and non- standardized networks typical of smaller companies, and keeps ownership of the software licenses in the customer's possession so that moving to a different virtual host is quick, safe, and inexpensive. This avoids becoming a captive to a specific hosting service while still providing all the savings related to SaaS hosting alternatives.

  • Hybrid Cloud Planning and Integration Consulting Services
    Progent offers advanced remote support services to help businesses of any size integrate their networks with leading public clouds such as Microsoft Azure and Amazon Web Services. Progent can assist you to design and manage cost-effective environments that support Windows and Linux operating systems and apps in both cloud-centric systems or in hybrid network models that combine on-premises IT assets as well as public clouds. To assist you to incorporate public cloud services with networks, Progent offers a variety of cloud integration support services that include Office 365 Exchange Online integration solutions with on-premises installations of Exchange, Microsoft Azure planning and deployment consulting, Amazon Web Services (AWS) cloud integration, and Amazon Web Marketing Service (WMS) programming and debugging. Progent has more than 15 years of background providing advanced consulting services online, and Progent can help you complete your cloud migration projects on schedule and within your budget.
Progent's Low-Cost Managed Services for Outsourcing Network Monitoring and Management
Progent's affordable ProSight family of outsourced network management services is intended to provide small and mid-size businesses with enterprise-class support and cutting-edge technology for all facets of information assurance and compliance. Managed services offered by Progent include:
  • ProSight Active Security Monitoring (ASM): Next Generation Endpoint Protection and Ransomware Recovery
    ProSight Active Security Monitoring is an endpoint protection service that utilizes cutting edge behavior analysis technology to guard endpoint devices and servers and VMs against modern malware attacks like ransomware and file-less exploits, which easily evade legacy signature-matching anti-virus tools. ProSight ASM protects on-premises and cloud resources and provides a unified platform to address the entire threat progression including protection, identification, containment, cleanup, and post-attack forensics. Key features include one-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against newly discovered attacks. Learn more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection: Unified Endpoint Protection
    ProSight Enhanced Security Protection services deliver ultra-affordable multi-layer protection for physical servers and virtual machines, workstations, mobile devices, and Exchange email. ProSight ESP utilizes contextual security and advanced heuristics for continuously monitoring and responding to security threats from all attack vectors. ProSight ESP delivers firewall protection, intrusion alarms, endpoint management, and web filtering via cutting-edge technologies packaged within one agent managed from a unified control. Progent's data protection and virtualization experts can assist you to design and implement a ProSight ESP deployment that addresses your company's specific requirements and that allows you demonstrate compliance with legal and industry data security regulations. Progent will help you specify and implement policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alarms that require urgent action. Progent's consultants can also assist your company to install and verify a backup and restore system such as ProSight Data Protection Services (DPS) so you can get back in business rapidly from a potentially disastrous security attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Microsoft Exchange email filtering.

  • ProSight Data Protection Services: Managed Cloud Backup
    ProSight Data Protection Services from Progent offer small and medium-sized businesses an affordable end-to-end solution for reliable backup/disaster recovery (BDR). Available at a fixed monthly price, ProSight Data Protection Services automates your backup activities and enables rapid recovery of vital data, apps and VMs that have become unavailable or damaged as a result of component failures, software glitches, natural disasters, human mistakes, or malicious attacks like ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, applications, system images/, plus Microsoft Hyper-V and VMware images/. Important data can be backed up on the cloud, to a local device, or to both. Progent's backup and recovery consultants can provide advanced support to set up ProSight DPS to be compliant with government and industry regulatory standards such as HIPPA, FIRPA, and PCI and, when necessary, can assist you to recover your critical information. Learn more about ProSight Data Protection Services Managed Backup and Recovery.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is an infrastructure management service that makes it easy and inexpensive for small and mid-sized businesses to map out, monitor, reconfigure and troubleshoot their connectivity appliances such as routers and switches, firewalls, and load balancers plus servers, printers, client computers and other networked devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that network maps are kept current, captures and manages the configuration of almost all devices on your network, tracks performance, and generates notices when issues are discovered. By automating tedious management activities, WAN Watch can knock hours off common chores such as network mapping, expanding your network, locating devices that require critical updates, or identifying the cause of performance issues. Find out more details about ProSight WAN Watch infrastructure monitoring and management consulting.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email filtering and encryption platform that uses the technology of leading information security companies to deliver web-based control and comprehensive protection for your inbound and outbound email. The powerful architecture of Progent's Email Guard managed service combines a Cloud Protection Layer with a local gateway appliance to offer complete protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. The cloud filter serves as a preliminary barricade and blocks the vast majority of unwanted email from reaching your network firewall. This decreases your exposure to external threats and conserves network bandwidth and storage space. ProSight Email Guard's on-premises gateway device adds a deeper layer of inspection for incoming email. For outgoing email, the onsite gateway offers AV and anti-spam filtering, policy-based Data Loss Prevention, and encryption. The on-premises gateway can also help Microsoft Exchange Server to track and protect internal email traffic that originates and ends inside your corporate firewall. Learn more about Progent's Email Guard spam filtering, virus defense, content filtering and data leakage prevention.

  • ProSight LAN Watch: Server and Endpoint Monitoring and Management
    ProSight LAN Watch is Progent’s server and desktop remote monitoring managed service that incorporates advanced remote monitoring and management (RMM) techniques to keep your network running at peak levels by tracking the health of critical assets that power your information system. When ProSight LAN Watch uncovers an issue, an alarm is sent immediately to your specified IT staff and your assigned Progent engineering consultant so that all looming problems can be addressed before they can impact your network Find out more about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small organization can have its critical servers and applications hosted in a protected Tier III data center on a high-performance virtual host set up and maintained by Progent's network support experts. With the ProSight Virtual Hosting service model, the customer retains ownership of the data, the OS software, and the apps. Because the environment is virtualized, it can be moved immediately to an alternate hardware solution without a time-consuming and difficult reinstallation process. With ProSight Virtual Hosting, your business is not locked into one hosting provider. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, maintain, retrieve and protect information about your IT infrastructure, processes, applications, and services. You can quickly locate passwords or IP addresses and be warned automatically about upcoming expirations of SSL certificates or warranties. By updating and managing your network documentation, you can save up to half of time spent trying to find vital information about your network. ProSight IT Asset Management features a centralized location for holding and sharing all documents required for managing your business network such as standard operating procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for gathering and associating IT information. Whether you’re planning enhancements, performing maintenance, or responding to a crisis, ProSight IT Asset Management delivers the information you require when you need it. Learn more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and affordable alternative for small and mid-size organizations to get an objective evaluation of the health of their IT system. Powered by some of the leading remote monitoring and management (RMM) tools in the industry, and supervised by Progent's certified group of IT experts, ProSight Network Audits show you how closely the deployment of your core infrastructure assets adhere to leading practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver immediate ROI like a cleaner Active Directory (AD) environment. Both versions also include one year of state-of-the-art remote network monitoring and management (RMM). Benefits can include lower-cost network management, improved compliance with information security regulations, higher utilization of IT resources, faster problem resolution, more reliable backup and recovery, and higher availability. Read more about Progent's ProSight Network Audits IT infrastructure review.

The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is an affordable service centered on a brief phone interview with a Progent backup/recovery expert. The fact-finding interview is designed to help evaluate your organization's preparedness to block or recover quickly after an attack by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you personally to collect information about your current security profile and backup system, and Progent will then deliver a written Basic Security and Best Practices Report document describing how you can follow best practices to create a cost-effective AV and backup environment that aligns with your business requirements. For details, refer to The ProSight Ransomware Preparedness Report Service.

Special Advantages of Working with Progent
As a Microsoft-certified Partner and a Microsoft Small Business Specialist, Progent is an acknowledged leader in supporting the fundamental system software and productivity programs used by most small and mid-size businesses. As a Cisco-qualified partner, Progent also can provide help for an ever more complex array of network products such as firewalls, switches, routers, voice-over-IP options, and wireless access. Furthermore, Progent's CISSP-certified security consultants, CISM-certified security professionals, CISA-qualified security audit specialists and GIAC-qualified information assurance professionals can provide a business-wide perspective on system protection and can help with complex security projects like SIEM solutions to help companies comply with industry guidelines and government mandates for network information security and incident reporting.

The breadth and depth of Progent's engineering team bring a powerful array of advantages to customers wishing to maximize the business value of their IT system within a realistic budget. These benefits include:

  • Best Industry Practices
    Progent’s staff of Microsoft and Cisco qualified experts average more than ten years of real-world industry background, at the front lines of IT service, performing a broad range of technical projects for a large array of businesses. Every Progent support professional shares a proven collection of personal best practices which are combined into company-wide leading practices standards that Progent teaches its support personnel. This means that you get not only world-class technical skills, but also a consultant with proven approaches for resolving real-world network problems quickly. Learn more details about Progent's best practices for network consulting.

  • Granular Pricing Model
    Progent's pricing policy is to bill for remote support and on-site help by the minute. Consequently, you are invoiced just for received support. Progent does not demand a more expensive rate for off-hours or priority service, and Progent does not charge for travel time except for emergency calls where on-site work is less than 4 hours. Also, Progent applies no startup fee and requires no monthly commitment for services provided during regular working hours. Many service firms impose substantial minimum fees or bill in increments of a quarter hour or more. Progent's small pricing granularity avoids king-size invoices for quick repairs. Another benefit of granular invoicing is that customers will be less inclined to allow less critical issues to stay unaddressed until they grow into major problems. Learn more details about Progent's value pricing for IT outsourcing.

  • Full Documentation of IT Support
    Progent has developed a sophisticated support reporting system that stores and organizes complete documentation for all billed support activities. Unlike some independent consultants or local support organizations who provide scant documentation or details of services performed, every service delivered by Progent is tracked by full documentation. Every Progent consultant has access to the service documentation sent by every staff member to every client. The practice of documenting and organizing support records allows more effective support and avoids a variety of common problems such as when a service client is effectively held hostage to a consultant who refuses to release the keys to the kingdom. Find out more details concerning Progent's documentation of IT outsourcing services.

  • Knowledge Transfer
    Progent is committed to knowledge transfer from Progent's consultants to customers. By teaching customers to handle problems that are within their scope, Progent can concentrate on providing high-value services where Progent faces few competitors. Small companies who work with independent service providers or who maintain in-house support staffs benefit when Progent passes on information about critical technology and proven methodologies to make their IT environments more reliable, protected, and productive. Find out more concerning Progent's knowledge transfer services.

Get in Touch with Progent
If your Peoria, Arizona business needs to get in touch with Progent about network outsourcing, consulting, or technical support, call 800-993-9400 or refer to Contact Progent.

Immediate Online Network Help
For fast remote support, you can contact Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).















© 2002- 2019 Progent Corporation. All rights reserved.


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