Expert Remote Support for Peoria, Arizona Networks from Certified Consultants
Small companies have traditionally been overlooked by large IT service firms. Some small companies permit themselves to become excessively dependent on freelance consultants or small consulting organizations who lack the bandwidth or broad knowledge to react promptly or efficiently to network emergencies. Still other small companies resort to mass-market support firms staffed with personnel able to offer standardized solutions to ordinary problems but who do not have the experience and technical scope to deal with the variety of environments and absence of standards typical of small company information systems.
Progent's time-tested methodology for providing affordable and effective technical support to small companies has made Progent among the top Microsoft-certified IT service firms in the United States. Progent has delivered online help to small businesses in every state in the country (See Progent's client testimonials).
For medium-size and enterprise businesses, Progent offers co-sourcing and project management support to add to the subject matter expertise of your internal IT service personnel. This can reduce expenses and help meet schedules for big IT initiatives like application design and development, business continuity planning and testing, network security audits, office consolidations, or technology migrations.
Progent can in addition provide the services of accredited experts to help your company to plan and implement a sensible cloud computing strategy.
Key Technologies Supported by Progent for Office Networks in Peoria, Arizona
Progent's nationwide team of certified experts offers assistance for virtually all aspects of network technology found in companies of all sizes. Practice areas served by Progent in Peoria include:
Service Delivery Options Available for Peoria, Arizona Businesses
Progent has a selection of alternatives for providing small companies and local governments with cost-effective computer services for technical support, system architecture, hosting, and network administration. Progent's paradigm for delivering IT support services is built on the Help Desk Call Center operational structure familiar to big IT groups. Progent's Help Desk Service Mechanism promotes rapid support, thorough service records, dependable follow-up, and strict cost monitoring across a range of IT service delivery modes that include online repairs, onsite support, top-level consulting, plus server and application hosting.
Progent's Low-Cost Managed Services for Remote IT Monitoring and Management
- Remote Support
Progentís Technical Response Center offers urgent and scheduled online assistance for Windows, Linux, Apple Mac, and Cisco-powered systems in the U.S. and globally. Progent's seasoned support experts can assist customers to troubleshoot and repair hardware and software issues without the cost or delay of in-person service visits. The background of Progent's network engineers makes it possible to resolve most IT issues quickly. For the most challenging problems, Progent's breadth of expertise allows the support team to escalate trouble tickets to advanced subject matter experts. Progent provides a streamlined, web-based registration process for new customers to address emergency network problems and Progent charges by the minute with no sign-up charges or time minimums, so you pay only for the assistance you get. Experts you can access online include Cisco-certified CCIEs, Microsoft-Premier MCSE consultants, and CISA-certified security professionals. Learn additional details about Progent's remote computer support services.
- On-site Service
Progent offers onsite computer support for registered customers in major metropolitan areas in the U.S. Progent's onsite service personnel can operate in tandem with Progent's remote service experts to give small businesses the optimal solution: onsite support professionals when you need them plus the remote help of Progent's seasoned team of IT engineers, security specialists, and business software programmers. The response time for in-person support visits is usually less than one business day. Progent requires no start-up or retainer fee for registering as a Progent customer for onsite support. Learn more concerning how and why to sign up for Progent's onsite network support.
- Help Desk
Progent's Standard Help Desk Services provide smaller businesses a complete solution that manages all facets of remote Level 1 desktop support from initial requests through ticketing, screen sharing, status tracking, problem resolution, and management reports. Progent provides help desk services at a significant discount off Progent's regular Level 1 desktop support rates, and Progent can provide the option of fast on-demand escalation to Level 2 and Level 3 experts to resolve complex issues. For details, refer to Online Help Desk Services.
- Consulting Expertise
Progent offers small and midsize businesses affordable access to enterprise-class consultants who can deliver help with vital technologies including
- Windows Server 2019 migration consulting, Microsoft Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Windows Server support, Cisco network architecture, network protection consulting, non-stop network engineering, virtualization strategies, plus integration, programming and support for small business applications including financials, operations, management reporting, sales automation, and productivity packages. Progent can help with one-shot projects such as site relocations and major system migrations, extended projects such as business analytics software programming and customization, database application programming and administration services, and web design, continuing support including Microsoft System Center 2012 Operations Manager (SCOM 2012) support and SCOM 2016 consulting for network monitoring and system administration, or urgent services like disaster recovery and virus cleanup.
- Application Server Hosting
Progent can host critical applications such as Exchange and MS SQL to provide small businesses with greater degrees of availability, security, and performance than is feasible with the class of internal data center that is achievable for most small organizations. Since Progent uses the same facilities that support the gear of many of the planet's biggest IT organizations, Progent can save you the expense of creating and maintaining the systems required for enterprise-class environmental control, electrical failover, and uninterruptible Internet connectivity. For managed application servers, Progent can also ensure that patches and service packs remain updated, security and performance is continually monitored, and systems are consistently archived and available for complete and prompt recovery. Find out additional information about Progent's hosting for Exchange Server and other mission-critical applications.
- Private Cloud Hosting Services
Progent's Private Cloud hosting service offers complete hosting services for the entirety of a small or midsize company's production servers in a setting that not only provides the top level of availability and extensibility but that is in addition convenient for clients to migrate to a different support provider or to bring in-house when your business situation calls for it. Progent's Private Cloud hosting is founded on mature virtual server technologies that permit businesses with multi-vendor networks to benefit significantly on the costs of hardware, infrastructure maintenance, and network administration while achieving world-class availability and an unprecedented level of vendor alternatives. In contrast to conventional Software as a Service hosting offerings, Progent's Private Cloud Hosting encompasses all server-centric software in a single centrally administered package, can handle the multi- platform and non- standardized networks typical of small businesses, and retains ownership of the software in the customer's possession so that migrating to a different virtualized host is fast, reliable, and inexpensive. This avoids becoming a captive to a single hosting provider while still offering all the economies associated with SaaS hosting services.
- Hybrid Cloud Planning and Integration Support
Progent can provide expert remote support services to help organizations of all sizes integrate their IT infrastructure with leading public cloud platforms such as Azure and Amazon AWS. Progent can help your it team to plan and administer cost-effective environments that can include Windows and Linux systems and apps in both cloud-centric systems or in hybrid network models that combine on-premises resources as well as public cloud services. To help you to integrate public cloud services with physical datacenters, Progent offers a variety of cloud integration support services that include Office 365 Exchange Online integration solutions with on-premises installations of Exchange, Microsoft Azure design and integration consulting, Amazon AWS cloud integration, and Amazon Web Marketing Service programming and troubleshooting. Progent has more than 15 years of background providing advanced consulting support online, and Progent can make sure you complete your cloud migration initiatives quickly and within your budget.
Progent's low-cost ProSight family of network monitoring and management services is designed to provide small and mid-size businesses with enterprise-class support and cutting-edge technology for all aspects of information assurance. ProSight managed services available from Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Next Generation Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that incorporates cutting edge behavior machine learning tools to defend endpoint devices and servers and VMs against new malware assaults like ransomware and file-less exploits, which routinely evade traditional signature-matching AV tools. ProSight ASM safeguards on-premises and cloud-based resources and offers a single platform to manage the entire threat progression including blocking, infiltration detection, mitigation, remediation, and post-attack forensics. Top capabilities include one-click rollback with Windows Volume Shadow Copy Service and automatic system-wide immunization against newly discovered threats. Learn more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Unified Physical and Virtual Endpoint Security
Progent's ProSight Enhanced Security Protection (ESP) services deliver economical multi-layer security for physical servers and virtual machines, workstations, smartphones, and Microsoft Exchange. ProSight ESP uses adaptive security and advanced heuristics for continuously monitoring and reacting to security threats from all attack vectors. ProSight ESP delivers firewall protection, penetration alerts, endpoint management, and web filtering via leading-edge tools packaged within one agent accessible from a unified control. Progent's data protection and virtualization experts can help your business to plan and configure a ProSight ESP deployment that addresses your organization's specific requirements and that helps you achieve and demonstrate compliance with government and industry data protection regulations. Progent will assist you specify and implement security policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alerts that require immediate attention. Progent can also assist you to set up and verify a backup and disaster recovery solution such as ProSight Data Protection Services (DPS) so you can recover rapidly from a potentially disastrous security attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Exchange filtering.
- ProSight Data Protection Services: Managed Backup
ProSight Data Protection Services from Progent provide small and medium-sized organizations a low cost and fully managed service for reliable backup/disaster recovery (BDR). For a fixed monthly cost, ProSight Data Protection Services automates your backup processes and allows rapid restoration of critical data, applications and VMs that have become unavailable or damaged due to component failures, software bugs, disasters, human mistakes, or malicious attacks like ransomware. ProSight DPS can help you protect, recover and restore files, folders, apps, system images, plus Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to a local storage device, or mirrored to both. Progent's BDR specialists can provide world-class expertise to configure ProSight Data Protection Services to to comply with regulatory standards like HIPPA, FINRA, PCI and Safe Harbor and, whenever necessary, can assist you to recover your business-critical information. Learn more about ProSight DPS Managed Cloud Backup.
- ProSight WAN Watch: Infrastructure Management
ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and inexpensive for small and mid-sized organizations to map out, monitor, enhance and troubleshoot their connectivity appliances such as routers, firewalls, and wireless controllers plus servers, client computers and other devices. Using state-of-the-art Remote Monitoring and Management technology, WAN Watch ensures that network diagrams are always updated, captures and displays the configuration of almost all devices connected to your network, monitors performance, and sends alerts when issues are detected. By automating complex network management activities, WAN Watch can cut hours off ordinary chores like making network diagrams, reconfiguring your network, locating appliances that need important updates, or isolating performance issues. Find out more details about ProSight WAN Watch infrastructure management services.
- ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
ProSight Email Guard is Progent's email filtering and encryption platform that incorporates the technology of leading information security companies to provide web-based control and comprehensive protection for all your email traffic. The hybrid structure of Email Guard managed service integrates a Cloud Protection Layer with a local gateway appliance to provide complete defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. ProSight Email Guard's Cloud Protection Layer acts as a preliminary barricade and blocks most threats from making it to your network firewall. This decreases your vulnerability to inbound attacks and conserves system bandwidth and storage space. ProSight Email Guard's onsite gateway appliance adds a further layer of analysis for incoming email. For outbound email, the onsite gateway provides AV and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The onsite gateway can also help Microsoft Exchange Server to monitor and protect internal email traffic that stays inside your corporate firewall. Learn more about Progent's Email Guard spam filtering, virus defense, email content filtering and data loss protection.
- ProSight LAN Watch: Server and Desktop Remote Monitoring and Management
ProSight LAN Watch is Progentís server and desktop remote monitoring service that uses state-of-the-art remote monitoring and management (RMM) technology to keep your IT system operating at peak levels by checking the state of vital computers that power your information system. When ProSight LAN Watch detects a problem, an alert is transmitted automatically to your specified IT personnel and your assigned Progent consultant so any looming issues can be resolved before they have a chance to impact your network Learn more about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small organization can have its critical servers and apps hosted in a protected fault tolerant data center on a fast virtual machine host configured and maintained by Progent's IT support professionals. With the ProSight Virtual Hosting service model, the client retains ownership of the data, the operating system software, and the applications. Since the environment is virtualized, it can be ported easily to a different hardware environment without a lengthy and technically risky reinstallation procedure. With ProSight Virtual Hosting, you are not tied a single hosting provider. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, update, retrieve and protect data related to your network infrastructure, procedures, business apps, and services. You can instantly locate passwords or serial numbers and be warned about upcoming expirations of SSLs or domains. By updating and managing your IT documentation, you can save up to 50% of time wasted trying to find vital information about your network. ProSight IT Asset Management includes a centralized location for storing and collaborating on all documents related to managing your business network such as standard operating procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for gathering and associating IT information. Whether youíre planning improvements, performing regular maintenance, or responding to an emergency, ProSight IT Asset Management gets you the data you require the instant you need it. Learn more about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and low-cost alternative for small and medium-size businesses to get an objective assessment of the health of their IT system. Based on some of the top remote monitoring and management (RMM) platforms in the industry, and supervised by Progent's world-class team of information technology experts, ProSight Network Audits show you how closely the deployment of your essential infrastructure devices conform to leading practices. The Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and deliver immediate benefits like a more manageable Active Directory environment. Both versions also come with one year of cutting-edge remote network monitoring and management. Advantages can include easier network management, improved compliance with data security regulations, more efficient utilization of network assets, quicker troubleshooting, more dependable backup and restore, and higher availability. Learn more about ProSight Network Audits network infrastructure assessment.
The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is a low-cost service built around a brief phone interview with a Progent information assurance consultant. The fact-finding interview is designed to help evaluate your company's preparedness to block or recover rapidly after an assault by a ransomware variant like Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you personally to collect information about your existing antivirus tools and backup/recovery platform, and Progent will then deliver a written Basic Security and Best Practices Report detailing how you can follow industry best practices to create a cost-effective AV and backup/recovery system that aligns with your business requirements. For additional information, see Progent's ProSight Ransomware Preparedness Report.
Why Progent Offers the Smart Choice for Peoria, Arizona Small Businesses
Progent's size, scope of information technology expertise, and familiarity with enterprise network support enable small and midsize businesses to avoid the pitfalls associated with over dependence on small service organizations or independent engineers.
Teaming with Progent's Experts allows your business to:
- Avoid Excessive Reliance on Individual Consultants
For network support, small businesses often depend heavily on freelance engineers. Although individual support providers have lower overhead than more substantial support organizations and can typically charge apparently smaller rates, they are often unable to react rapidly to urgent network problems. If an independent consultant is occupied with different customer, sick, on travelling, or in class, the lack of backup personnel may require your company to wait for help during an emergency. As your small business grows, system unavailability or difficulties with line-of-business programs get more costly. The dollars you thought you were conserving on a freelancer can be eaten up fast because of lower productivity. In addition, when independent consultants encounter unfamiliar technologies, the lack of a large engineering group to fall back on for advice requires them to learn on the job while your organization ends up footing the bill for their continuing education.
- Have Access to Experts in Sophisticated Network Solutions
Many small service firms or freelance engineers who concentrate on small business IT support may excel at providing routine solutions but don't have the seasoning to deal cost-effectively with complex IT infrastructures with a variety of operating systems, multiple locations, Voice over IP implementations, remote workforces, interconnected accounting and operational software, eCommerce, and specialized line-of-business applications. Progent's experience with global companies and Progent's extensive staff of experts can be valuable to your company because enterprise networks are by nature complex, integration issues require thorough understanding of in many technical disciplines, and reaching an acceptable degree of robustness, availability, and protection calls for industry-proven leading practices.
- Build a Solid Foundation for Growth
Small companies often begin with an IT system cobbled together on a shoestring budget. Without a carefully designed basis, a series of band-aid fixes commonly get piled onto of a weak structure. As a company evolves, reliability and scalability issues can hinder the productivity of the organization. These environments need thorough evaluation, smart strategic planning, and broad-based experience to upgrade to an IT environment that will provide the solid basis to meet current business needs and ease future growth.
- Work with Solution Finders, Not Resellers
Smaller companies need direction and insight to work through an ever more complex maze of IT alternatives available for accelerating growth and enhancing efficiency. Businesses do not need an IT engineer or service organization that tries to promote a product. Progent eliminates conflicted motives by not reselling any products. Progent offers services and expertise exclusively. This permits Progent to align technical support with the genuine needs of clients. Combining network support and product selling can lead to a conflict where the proposed solution is built around a predetermined vendor rather than being based on the actual requirements of a client.
How to Contact Progent
If your Peoria, Arizona company needs to contact Progent for IT outsourcing, consulting, or technical support, call 800-993-9400 or see Contact Progent.
Fast Remote Technical Support
For fast online assistance, you can contact Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).