Immediate, Low-cost Remote Network Support for Peoria, Arizona Small Companies
For more than two decades, Progent has focused on providing world-class network support services to customers who have small-company IT budgets. Progent has built a powerful service solution that features a cost-effective, seamless virtual office network, custom online repair technology, a substantial pool of consultants certified in a broad range of IT disciplines, a Help Desk Call Center service model that maximizes efficiency and guarantees follow-up, a global team of remote service experts, on-site service availability for the majority of most zip codes in the United States, and a company culture committed to fixing network issues in the least time and at the least cost to clients.
For mid-size and large companies, Progent offers co-sourcing services to reinforce the skills of your in-house IT service team. Co-sourcing can reduce expenses and help meet schedules for major projects such as software development, business continuity planning and testing, network security evaluations, merging datacenters, or software migrations.
Progent can in addition offer the services of certified experts to assist your company to design and execute a sensible cloud computing strategy.
Main IT Areas Supported by Progent for Business Networks in Peoria, Arizona
Progent offers the services of certified consultants for all facets of business network technology deployed in small companies. Products and technologies supported by Progent's consultants include:
Support Delivery Options for Peoria, Arizona Companies
Progent offers a variety of alternatives for providing small businesses with affordable computer services for troubleshooting, consulting, hosting, and network administration. Progent's model for delivering IT support services is built on the Help Desk Call Center operational structure familiar to larger IT support groups. Progent's Help Desk Call Center Service Mechanism promotes rapid support, thorough activity documentation, consistent follow-up, and tight cost control across a range of IT support delivery options that include online repairs, onsite help, high-end consulting, plus server hosting.
Progent's Fixed-price Managed Services for Outsourcing IT Management
- Online Support
Progentís Technical Response Center offers urgent and routine online support for Windows, Linux, Apple Mac, and Cisco-based environments in the U.S. and globally. Progent's certified service experts can assist clients to troubleshoot and fix hardware and software issues without the cost or delay of on-premises service visits. The experience of Progent's IT consultants makes it possible to handle the majority of IT problems quickly. For the toughest problems, Progent's breadth of knowledge makes it possible to escalate troubleshooting tasks to world-class specialists. Progent provides a convenient, web-based signup process for new clients to accommodate urgent network problems and Progent charges per minute with zero startup fees or minimums, so you are invoiced only for the assistance you receive. Specialists you can access online include Cisco-certified CCIEs, Microsoft-Premier MCSEs, and CISSP-certified security engineers. Find out more details concerning Progent's online network support expertise.
- On-site Support
Progent provides on-site computer assistance for signed-up customers in major metropolitan areas in the United States. Progent's on-site service personnel can operate in tandem with Progent's online service engineers to deliver small businesses the ideal combination: hands-on support professionals when you require them as well as the remote help of Progent's worldwide team of IT engineers, security professionals, and business software developers. The response time for on-site support visits is typically under one business day. There is no sign-up or retainer fee for registering as a Progent client for onsite service. Learn more about how and why to register for Progent's onsite computer support services.
- Phone Support
Progent's Standard Help Desk Services provide small businesses an end-to-end solution that handles all facets of remote Level 1 desktop technical support from service requests through ticketing, remote desktop control, progress tracking, problem resolution, and reporting. Progent provides call desk services at a substantial discount off Progent's regular desktop service rates, and Progent can provide the additional option of fast on-demand escalation to Level 2 and Level 3 experts to handle challenging issues. To learn more, visit Help Desk Services.
- Consulting Expertise
Progent offers small companies budget-friendly availability of world-class consultants who can deliver assistance with vital products and technologies such as
- Windows Server 2019 migration consulting, Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Windows Server and application support, Cisco network design, company-wide network security engineering, non-stop it system engineering, virtualization strategies, plus integration, programming and support for business software including accounting, ERP, business analytics, CRM, and office productivity software. Progent can provide assistance with short-term projects including site relocations and massive software upgrades, longer term initiatives like business reporting software development and customization, relational database application development and DBA support, and web development, on-going support including Microsoft System Center 2012 Operations Manager expertise and SCOM 2016 consulting for network monitoring and system administration, or emergency services like disaster recovery and virus removal.
- Application Server Hosting
Progent offers hosting for key business applications like Microsoft Exchange Server and MS SQL in order to provide small businesses with greater levels of reliability, protection, and performance than is possible with the class of on-site data center that is realistically affordable for the majority of small organizations. Because Progent uses the same data centers that host the equipment of some of the planet's biggest information technology organizations, Progent can eliminate the expense of building and managing the infrastructure needed for world-class cooling, power failover, and uninterruptible Internet access. For managed applications, Progent can also make sure that patches and service packs stay updated, security and efficiency is continually monitored, and systems and data files are regularly backed up and ready for full and rapid restoration. Find out more about Progent's hosting services for Microsoft Exchange Server and other critical applications.
- Private Cloud Hosting
Progent's Private Cloud hosting service offers complete hosting for all of a small company's servers in an environment that not only provides the top degree of dependability and scalability but that is in addition simple for clients to transfer to a different support provider or to bring in-house whenever your situation warrants it. Progent's Private Cloud hosting is founded on tested virtual server techniques that allow businesses with mixed networks to benefit significantly on the expense of hardware, system maintenance, and IT management while getting enterprise-class reliability and an unprecedented degree of vendor alternatives. In contrast to ordinary Software as a Service hosting models, Progent's Private Cloud Hosting encompasses all server-based applications in one centrally managed service, can support the mixed- OS and non- standardized networks common with small businesses, and keeps control of the software licenses in the client's hands so that migrating to a new virtual system is fast, safe, and affordable. This avoids ending up a captive to a single hosting provider while still providing all the economies associated with ASP and SaaS hosting services.
- Hybrid Cloud Migration Support
Progent can provide advanced online consulting support to help organizations of all sizes connect their IT infrastructure with leading public clouds such as Microsoft Azure and Amazon AWS. Progent can help you to plan and manage hybrid ecosystems that support Windows and Linux operating systems and applications in both cloud-only solutions or in hybrid network models that combine on-premises resources along with public cloud services. To help you to integrate public clouds with physical datacenters, Progent can provide a range of cloud migration services that include Office 365 Exchange Online integration with on-premises installations of Exchange, Azure design and deployment services, Amazon AWS cloud integration, Amazon Web Marketing Service development and debugging, and Google Cloud Platform planning and integration expertise. Progent has over 20 years of experience delivering high-level consulting support online, and Progent can help you complete your cloud migration initiatives on schedule and within your budget.
Progent's value-priced ProSight portfolio of outsourced network management services is intended to provide small and mid-size businesses with enterprise-class support and state-of-the-art technology for all aspects of information assurance and compliance. Managed services available from Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Next Generation Endpoint Protection and Ransomware Recovery
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection service that utilizes cutting edge behavior machine learning tools to guard endpoint devices and physical and virtual servers against new malware assaults such as ransomware and file-less exploits, which easily escape legacy signature-matching anti-virus tools. ProSight Active Security Monitoring protects on-premises and cloud resources and offers a single platform to automate the complete threat progression including filtering, detection, containment, remediation, and post-attack forensics. Key features include one-click rollback using Windows Volume Shadow Copy Service and automatic network-wide immunization against newly discovered threats. Learn more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Unified Endpoint Protection
Progent's ProSight Enhanced Security Protection (ESP) services deliver economical multi-layer protection for physical servers and virtual machines, desktops, mobile devices, and Microsoft Exchange. ProSight ESP uses adaptive security and modern behavior analysis for continuously monitoring and responding to cyber threats from all attack vectors. ProSight ESP provides firewall protection, intrusion alerts, endpoint control, and web filtering through leading-edge technologies packaged within a single agent managed from a unified console. Progent's data protection and virtualization consultants can assist your business to plan and configure a ProSight ESP deployment that addresses your company's unique requirements and that allows you prove compliance with government and industry data security regulations. Progent will help you specify and implement policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alerts that require urgent attention. Progent's consultants can also help your company to install and test a backup and disaster recovery solution like ProSight Data Protection Services (DPS) so you can recover rapidly from a potentially disastrous cyber attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Exchange filtering.
- ProSight Data Protection Services: Managed Backup
ProSight Data Protection Services offer small and mid-sized organizations an affordable end-to-end solution for secure backup/disaster recovery. For a low monthly price, ProSight DPS automates and monitors your backup processes and allows rapid restoration of critical data, apps and VMs that have become lost or corrupted as a result of hardware breakdowns, software glitches, disasters, human mistakes, or malicious attacks like ransomware. ProSight DPS can help you protect, recover and restore files, folders, apps, system images, plus Hyper-V and VMware images/. Important data can be protected on the cloud, to an on-promises device, or mirrored to both. Progent's BDR consultants can deliver advanced expertise to configure ProSight Data Protection Services to be compliant with government and industry regulatory standards like HIPPA, FINRA, PCI and Safe Harbor and, when needed, can help you to recover your business-critical information. Learn more about ProSight DPS Managed Cloud Backup.
- ProSight WAN Watch: Infrastructure Management
Progentís ProSight WAN Watch is an infrastructure management service that makes it easy and inexpensive for smaller businesses to diagram, monitor, reconfigure and debug their networking hardware such as routers, firewalls, and access points as well as servers, printers, client computers and other networked devices. Using cutting-edge RMM technology, ProSight WAN Watch makes sure that infrastructure topology maps are kept current, captures and displays the configuration of virtually all devices on your network, tracks performance, and generates notices when potential issues are detected. By automating complex management processes, WAN Watch can knock hours off common chores like network mapping, expanding your network, locating devices that require critical updates, or resolving performance bottlenecks. Find out more about ProSight WAN Watch infrastructure management services.
- ProSight Email Guard: Spam Filtering, Data Leakage Protection and Content Filtering
ProSight Email Guard is Progent's email filtering and encryption platform that uses the services and infrastructure of leading data security vendors to provide centralized control and comprehensive security for all your inbound and outbound email. The powerful structure of Email Guard combines cloud-based filtering with a local gateway appliance to provide complete defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-based threats. ProSight Email Guard's Cloud Protection Layer serves as a first line of defense and blocks most unwanted email from reaching your security perimeter. This decreases your vulnerability to inbound threats and saves network bandwidth and storage space. ProSight Email Guard's onsite security gateway device adds a further level of inspection for inbound email. For outbound email, the local gateway offers anti-virus and anti-spam filtering, DLP, and email encryption. The on-premises gateway can also help Exchange Server to monitor and safeguard internal email that originates and ends inside your security perimeter. Learn more about Progent's Email Guard spam filtering, virus defense, content filtering and data loss prevention.
- ProSight LAN Watch: Server and Desktop Monitoring and Management
ProSight LAN Watch is Progentís server and desktop monitoring service that uses state-of-the-art remote monitoring and management (RMM) technology to help keep your IT system operating at peak levels by checking the state of vital computers that power your information system. When ProSight LAN Watch detects an issue, an alarm is sent immediately to your designated IT staff and your assigned Progent consultant so that all potential problems can be resolved before they have a chance to impact your network Learn more details about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and applications hosted in a secure fault tolerant data center on a fast virtual host configured and maintained by Progent's IT support experts. With the ProSight Virtual Hosting model, the client owns the data, the operating system software, and the apps. Since the system is virtualized, it can be moved immediately to an alternate hardware solution without requiring a lengthy and technically risky reinstallation procedure. With ProSight Virtual Hosting, your business is not tied one hosting provider. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, maintain, retrieve and safeguard information related to your network infrastructure, procedures, applications, and services. You can instantly locate passwords or serial numbers and be warned about impending expirations of SSLs or domains. By updating and managing your IT infrastructure documentation, you can save up to half of time wasted looking for critical information about your network. ProSight IT Asset Management includes a common location for storing and collaborating on all documents related to managing your business network like recommended procedures and How-To's. ProSight IT Asset Management also offers advanced automation for gathering and relating IT data. Whether youíre making improvements, performing regular maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the information you need when you need it. Find out more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and affordable alternative for small and medium-size organizations to obtain an objective assessment of the overall health of their IT system. Based on a selection of the top remote monitoring and management platforms available, and supervised by Progent's world-class group of IT experts, ProSight Network Audits help you see how well the deployment of your essential network devices conform to leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide instant benefits like a cleaner Active Directory environment. Both also come with a year of state-of-the-art remote network monitoring and management. Benefits can include easier management, better compliance with data security regulations, higher utilization of network assets, faster problem resolution, more dependable backup and recovery, and increased uptime. Learn more about ProSight Network Audits network infrastructure review.
The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is a low-cost service centered on a phone discussion with a Progent backup/recovery consultant. The fact-finding interview is designed to assess your organization's preparedness to block or recover quickly after an assault by a ransomware strain like Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you directly to collect information concerning your existing antivirus tools and backup system, and Progent will then deliver a written Basic Security and Best Practices Report detailing how you can apply best practices to create a cost-effective AV and backup system that aligns with your business needs. For details, refer to Progent's ProSight Ransomware Preparedness Report.
Why Progent Offers the Right Alternative for Peoria, Arizona Businesses
Progent's staff size, breadth of technical expertise, and experience with enterprise IT support enable small businesses to sidestep the problems associated with excessive reliance on thinly staffed support firms or independent engineers.
Working with Progent allows your company to:
- Prevent Over Reliance on Freelance Consultants
For network services, small businesses often rely heavily on freelance consultants. Though individual service engineers have lower expenses than more substantial support organizations and can typically charge nominally smaller fees, they are often stretched to far to respond rapidly to urgent problems. If a freelance engineer is occupied with another client, sick, on travelling, or in class, the absence of backup personnel may require your business to wait for help during an emergency. As your small business grows, system downtime or difficulties with critical programs get more costly. The money you thought you were conserving on a freelancer can disappear fast due to lower output. In addition, when freelance engineers encounter unfamiliar technologies, the lack of a large consulting team to count on for help forces them to learn in place while your company ends up with the costs for their ongoing training.
- Gain Access to Experts in Sophisticated IT Solutions
The majority of small support organizations or independent consultants specializing in small company network support may excel at providing routine fixes but don't have the experience to work cost-effectively with complicated network configurations with a variety of platforms, many sites, VoIP implementations, remote workers, interconnected accounting and operational applications, eCommerce, and custom business software. Progent's experience with worldwide companies and Progent's large team of experts can benefit your business because big-company environments are inherently complex, integration problems require thorough knowledge in many technical disciplines, and achieving an acceptable degree of robustness, reliability, and protection calls for enterprise-proven processes.
- Build a Firm Foundation for Seamless Growth
Small businesses typically begin with an IT system implemented on a shoestring budget. Lacking a proper basis, a sequence of band-aid fixes commonly get thrown onto of a weak foundation. As a business evolves, stability and expandability issues can undermine the productivity of the organization. These environments need proper evaluation, smart strategic planning, and in-depth experience to migrate to a network environment that can provide the solid foundation to meet current business needs and support future growth.
- Team with Solution Consultants, Not Product Vendors
Small businesses require direction and insight to navigate through an ever more complex array of IT alternatives available for accelerating growth and enhancing productivity. Businesses do not need a network consultant or support firm that tries to promote a product. Progent avoids conflicts of interest by not selling any products. Progent offers consulting and services only. This permits Progent to match technical services with the real needs of clients. Mixing network support and product selling can result in a situation where the proposed solution is based on a preselected technology rather than being driven by the true requirements of a client.
If your Peoria, Arizona business wants to get in touch with Progent for network outsourcing, consulting, or technical support services, phone 800-993-9400 or go to Contact Progent.
Immediate Remote Technical Help
For immediate online help, you can contact Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).