Professional Online Support for Peoria, Arizona Networks from Certified Consultants
Small companies have traditionally been underserved by major IT support firms. Some small companies allow themselves to grow overly dependent on freelance engineers or small consulting firms who don't have the bandwidth or broad skill sets to respond promptly or effectively to network crises. Still other small businesses resort to giant service firms that employ personnel able to offer by-the-numbers fixes for ordinary issues but who are missing the background and versatility to deal with the variety of environments and lack of standardization that characterizes small company information systems.
Progent's time-tested methodology for delivering affordable and successful network support to small businesses has made Progent among the top Microsoft-certified network service firms in the country. Progent has delivered remote support to small businesses in every state in the United States (refer to Progent's customer testimonials).
For medium-size and enterprise businesses, Progent offers co-sourcing and project management services to add to the skills of your internal IT service personnel. This can cut costs and help meet schedules for major projects such as application development, disaster recovery planning, security evaluations, office consolidations, or technology migrations and upgrades.
Progent can also offer the services of accredited experts to assist your company to design and implement your cloud strategy.
Main Technical Areas Serviced by Progent for Peoria, Arizona Business Networks
As a Microsoft-certified Partner computer support firm that maintains a world-class group of Cisco Certified CCIE networking experts and Apple certified engineers, Progent offers emergency troubleshooting and low-cost remote consulting to Peoria, AZ companies for a broad range of information technologies including:
Support Delivery Alternatives Available for Peoria, Arizona Businesses
Progent has a variety of options for providing small companies and local governments with affordable computer services for technical support, system architecture, and IT management. Progent's model for providing IT support is based on the Call Center structure familiar to larger IT support groups. Progent's Help Desk Service Model promotes rapid response, thorough activity records, dependable follow-up, and strict expense control across a range of IT support delivery modes that include online troubleshooting, in-person help, and top-tier consulting.
Progent's Low-Cost Managed Services for Outsourcing IT Management
- Remote Service
Progentís Technical Response Center (TRC) offers emergency and routine online service for Microsoft Windows, Linux, Apple, and Cisco-powered environments in the United States and globally. Progent's certified service experts can assist customers to analyze and repair network problems without the cost or time loss of in-person support visits. The background of Progent's network engineers allows them to handle most network issues rapidly. For the toughest issues, Progent's depth of expertise makes it possible to escalate troubleshooting tasks to advanced subject matter experts. Progent provides a convenient, web-based signup procedure for new customers to accommodate emergency situations and Progent charges per minute with no startup charges or time minimums, so you pay only for the assistance you receive. Specialists available online include Cisco-certified CCIE network engineers, Microsoft-Premier MCSEs, and CISSP-certified security engineers. Find out additional information about Progent's online computer support expertise.
- Onsite Service
Progent offers onsite technical support for registered clients in larger cities in the United States. Progent's onsite service personnel can operate in tandem with Progent's online support engineers to give small businesses the optimal solution: on-premises support professionals when you require them plus the on-line expertise of Progent's worldwide team of IT engineers, security specialists, and business application programmers. The wait time for in-person service calls is typically under one business day. Progent requires no start-up or retainer charge for becoming a Progent customer for onsite support. Learn more details about how and why to sign up for Progent's onsite computer support.
- Phone Support
Progent's Standard Help Desk Services provide small businesses a comprehensive solution that manages all aspects of online desktop technical support from initial requests through trouble ticket generation, remote desktop control, status tracking, problem solving, and reporting. Progent offers service desk support at a significant discount off Progent's normal desktop support rates, and Progent can provide the option of fast as-needed escalation to subject matter experts to handle challenging issues. To learn more, visit Online Help Desk Services for Small Businesses.
- Consulting Services
Progent offers small businesses affordable availability of enterprise-class consultants who can provide assistance with vital products and technologies such as
- Microsoft Windows Server 2019 migration services, Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Microsoft Windows Server and application support, Cisco network design, company-wide network protection engineering, non-stop network engineering, server virtualization solutions, plus configuration, customization and training for business applications including accounting, operations, business analytics, CRM, and office productivity software. Progent can help with one-shot projects such as office moves and major system upgrades, longer term initiatives like business reporting software programming and support, database software programming and DBA services, and web development, on-going services including System Center 2012 Operations Manager support and Operations Manager 2016 consulting services for network health monitoring and system management, or emergency response like data restoration and virus removal.
- Private Cloud Hosting Services
Progent's Private Cloud hosting service offers complete hosting services for all of a small or midsize organization's servers in a setting that not only delivers the top level of availability and expandability but that is in addition simple for clients to transfer to another support firm or to move in-house whenever your situation calls for it. Progent's Private Cloud hosting is built around proven virtual server technologies that permit businesses with multi-vendor environments to save dramatically on the expense of capital equipment, infrastructure support, and network administration while getting enterprise-class availability and an unprecedented level of vendor independence. In contrast to ordinary SaaS hosting models, Progent's Private Cloud Hosting Service encompasses all server-based software in a single centrally managed package, can handle the multi- platform and loosely standardized environments typical of smaller companies, and keeps ownership of the software in the client's possession so that migrating to a different virtual host is fast, safe, and inexpensive. This avoids ending up a prisoner of a single hosting provider while still providing all the cost savings associated with ASP and SaaS hosting services.
- Hybrid Cloud Planning and Integration Consulting Services
Progent can provide advanced remote support to help businesses of all sizes integrate their networks with leading public clouds such as Azure and Amazon Web Services (AWS). Progent can assist your it team to plan and administer hybrid ecosystems that can include Windows and Linux operating systems and applications in either cloud-only solutions or in hybrid network models that utilize on-premises resources as well as public clouds. To help you to integrate public cloud services with physical datacenters, Progent offers a range of cloud migration services that include Office 365 integration with on-premises Exchange deployments, Azure design and deployment consulting, Amazon AWS cloud migration, Amazon Web Marketing Service development and troubleshooting, and Google Cloud Platform (GCP) integration consulting. Progent has over two decades of experience providing high-level consulting expertise remotely, and Progent can make sure you complete your cloud integration projects on schedule and within your budget.
Progent's value-priced ProSight line of network monitoring and management services is intended to provide small and mid-size organizations with enterprise-class support and cutting-edge technology for all facets of information assurance. Managed services available from Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Recovery
ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that utilizes next generation behavior analysis technology to defend endpoint devices as well as servers and VMs against modern malware attacks like ransomware and email phishing, which routinely get by legacy signature-matching AV tools. ProSight Active Security Monitoring protects local and cloud resources and offers a single platform to automate the entire threat progression including protection, identification, mitigation, remediation, and forensics. Key features include single-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against new attacks. Read more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Unified Endpoint Protection
ProSight Enhanced Security Protection (ESP) managed services offer affordable multi-layer protection for physical servers and virtual machines, desktops, mobile devices, and Microsoft Exchange. ProSight ESP uses contextual security and advanced machine learning for round-the-clock monitoring and responding to security threats from all attack vectors. ProSight ESP provides two-way firewall protection, intrusion alarms, device management, and web filtering through leading-edge tools packaged within a single agent accessible from a unified console. Progent's security and virtualization consultants can assist your business to plan and configure a ProSight ESP environment that addresses your company's unique requirements and that allows you prove compliance with government and industry information protection regulations. Progent will assist you define and implement policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alarms that call for immediate action. Progent can also help you to set up and verify a backup and restore system such as ProSight Data Protection Services (DPS) so you can recover rapidly from a potentially disastrous security attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Exchange filtering.
- ProSight DPS: Managed Cloud Backup and Recovery
ProSight Data Protection Services provide small and medium-sized businesses a low cost and fully managed service for reliable backup/disaster recovery. For a fixed monthly cost, ProSight Data Protection Services automates your backup processes and allows fast restoration of vital data, apps and virtual machines that have become lost or damaged as a result of hardware failures, software bugs, disasters, human error, or malicious attacks such as ransomware. ProSight DPS can help you protect, recover and restore files, folders, applications, system images, as well as Hyper-V and VMware images/. Critical data can be backed up on the cloud, to an on-promises device, or mirrored to both. Progent's cloud backup consultants can provide advanced support to configure ProSight Data Protection Services to be compliant with government and industry regulatory requirements such as HIPAA, FINRA, PCI and Safe Harbor and, whenever needed, can help you to recover your business-critical data. Learn more about ProSight DPS Managed Backup and Recovery.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
ProSight WAN Watch is an infrastructure management service that makes it simple and affordable for small and mid-sized organizations to diagram, monitor, reconfigure and troubleshoot their networking appliances like routers, firewalls, and wireless controllers plus servers, printers, endpoints and other networked devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that network maps are always current, copies and manages the configuration of almost all devices on your network, monitors performance, and sends notices when problems are discovered. By automating complex network management activities, ProSight WAN Watch can cut hours off common tasks such as making network diagrams, expanding your network, locating devices that require critical updates, or identifying the cause of performance problems. Find out more details about ProSight WAN Watch infrastructure monitoring and management consulting.
- ProSight Email Guard: Spam Filtering, Data Leakage Protection and Content Filtering
ProSight Email Guard is Progent's email filtering and encryption solution that incorporates the services and infrastructure of leading information security companies to provide web-based management and comprehensive protection for your inbound and outbound email. The hybrid structure of Email Guard managed service integrates a Cloud Protection Layer with a local gateway device to provide advanced protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. The Cloud Protection Layer serves as a preliminary barricade and blocks the vast majority of threats from reaching your network firewall. This decreases your vulnerability to external threats and conserves system bandwidth and storage. ProSight Email Guard's onsite security gateway appliance adds a deeper layer of inspection for incoming email. For outgoing email, the onsite security gateway provides AV and anti-spam protection, DLP, and email encryption. The onsite gateway can also assist Microsoft Exchange Server to track and protect internal email that stays inside your security perimeter. Learn more about Progent's Email Guard spam filtering, virus blocking, content filtering and data leakage prevention.
- ProSight LAN Watch: Server and Endpoint Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring service that uses advanced remote monitoring and management techniques to keep your IT system operating at peak levels by tracking the state of critical assets that power your business network. When ProSight LAN Watch uncovers an issue, an alarm is sent automatically to your specified IT staff and your Progent consultant so that any looming issues can be addressed before they have a chance to impact productivity Find out more about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and apps hosted in a protected Tier III data center on a high-performance virtual host configured and maintained by Progent's network support professionals. With Progent's ProSight Virtual Hosting service model, the customer retains ownership of the data, the OS software, and the apps. Because the system is virtualized, it can be moved easily to a different hosting solution without a time-consuming and technically risky configuration procedure. With ProSight Virtual Hosting, your business is not tied one hosting provider. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, update, retrieve and safeguard data about your IT infrastructure, processes, business apps, and services. You can quickly find passwords or serial numbers and be alerted about upcoming expirations of SSL certificates or warranties. By updating and organizing your IT documentation, you can save as much as half of time wasted searching for vital information about your network. ProSight IT Asset Management includes a centralized location for holding and sharing all documents related to managing your network infrastructure such as standard operating procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for collecting and relating IT data. Whether youíre making improvements, performing regular maintenance, or responding to an emergency, ProSight IT Asset Management delivers the knowledge you require when you need it. Learn more about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and affordable way for small and medium-size organizations to get an unbiased assessment of the overall health of their IT system. Based on some of the top remote monitoring and management tools available, and overseen by Progent's world-class group of IT experts, ProSight Network Audits show you how closely the deployment of your core infrastructure devices adhere to leading practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver immediate benefits such as a cleaner Active Directory (AD) system. Both also include one year of cutting-edge remote network monitoring and management. Advantages can include simpler management, improved compliance with information security regulations, higher utilization of IT assets, faster troubleshooting, more reliable backup and recovery, and increased uptime. See more about ProSight Network Audits network infrastructure review.
The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is an affordable service based on a phone interview with a Progent backup/recovery consultant. The interview is intended to help assess your organization's preparedness either to stop or recover quickly after an assault by a ransomware variant like Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you directly to collect information about your current AV defense and backup system, and Progent will then produce a custom Basic Security and Best Practices Report document describing how you can follow industry best practices to deploy an efficient security and backup/recovery environment that aligns with your business needs. For more information, see Progent's ProSight Ransomware Preparedness Report Service.
Why Progent Offers the Right Choice for Peoria, Arizona Businesses
Progent's staff size, scope of technical skill, and familiarity with enterprise network support allow small companies to avoid the problems associated with over reliance on thinly staffed service organizations or independent consultants.
Teaming with Progent's Experts allows your small business to:
- Avoid Excessive Reliance on Freelance Consultants
For network support, smaller businesses sometimes depend heavily on individual consultants. Though freelance support engineers have lower overhead than more substantial IT service organizations and can afford to bill apparently lower fees, individuals are frequently stretched to far to respond quickly to urgent situations. If a freelance engineer is occupied with another customer, sick, on vacation, or in class, the absence of replacement personnel may force your business to go without assistance during an emergency. As your small business expands, network unavailability or problems with critical programs get more costly. The money you believed you were conserving on a freelancer can evaporate fast because of lost output. Also, when independent consultants confront unfamiliar technologies, the unavailability of a big engineering team to count on for advice forces them to learn in place while your business ends up with the costs for their continuing education.
- Have Access to Certified Professionals in Advanced Information Technology Solutions
Many small service firms or freelance consultants focused on small company IT consulting may excel at delivering routine solutions but don't have the seasoning to deal cost-effectively with complicated network infrastructures with a variety of operating systems, many sites, VoIP implementations, mobile clients, integrated financial and operational applications, eCommerce, and specialized line-of-business applications. Progent's experience with worldwide companies and Progent's large staff of experts can be valuable to your company because big-company networks are by nature complicated, integration issues require in-depth knowledge in many technical disciplines, and reaching an acceptable degree of stability, availability, and protection requires enterprise-tested best practices.
- Create a Firm Foundation for Growth
Small businesses often begin with an IT system implemented on a tight budget. Without a strong architecture, a series of improvised repairs often get piled onto of a marginal foundation. As a business evolves, stability and scalability issues can obstruct the success of the organization. These networks require thorough evaluation, intelligent strategic analysis, and in-depth expertise to upgrade to a network infrastructure that will provide the solid foundation to meet current business needs and ease future growth.
- Work with Solution Finders, Not Resellers
Small companies need direction and education to work through an ever more complex array of IT alternatives available for enabling growth and improving productivity. Businesses do not need an IT consultant or service organization that tries to sell them products. Progent eliminates conflicted motives by not selling any products. Progent sells services and expertise exclusively. This permits Progent to align consulting services with the genuine needs of clients. Mixing IT consulting and product selling can result in a conflict where the proposed solution is based on a preselected vendor rather than being based on the actual needs of a customer.
How to Contact Progent
If your Peoria, Arizona company wants to get in touch with Progent to find out about IT outsourcing, consulting, or tech support services, phone 800-993-9400 or see Contact Progent.
Immediate Remote Technical Assistance
For fast remote assistance, you can contact Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).