Professional Online Help for Peoria, Arizona Computer Networks from Microsoft Certified Engineers
Small companies have traditionally been underserved by major network support organizations. Many small companies permit themselves to grow excessively dependent on freelance engineers or small consulting firms who lack the size or extensive skill sets to respond promptly or effectively to technical crises. Other small businesses turn to mass-market support providers staffed with technicians able to provide standardized solutions to ordinary problems but who are missing the background and versatility to handle the variety of configurations and lack of standards typical of small company information networks.
Progent's proven approach to delivering affordable and effective technical support to small companies has made Progent one of the most respected Microsoft-certified IT consulting organizations in the country. Progent has provided online help to companies in every state in the country (refer to Progent's customer testimonials).
For mid-size and large businesses, Progent offers co-sourcing services to add to the skills of your internal IT support team. Co-sourcing can reduce expenses and minimize technical risks for major IT initiatives such as software development, disaster recovery planning, security evaluations, office consolidations, or technology migrations.
Progent can in addition provide the services of accredited experts to help your company to design and implement your cloud computing strategy.
Key Technical Areas Serviced by Progent for Office Networks in Peoria, Arizona
Progent's group of industry certified engineers provides help for virtually all aspects of network technology deployed by companies of all sizes. Areas served by Progent in Peoria include:
Support Delivery Options for Peoria, Arizona Businesses
Progent offers a variety of alternatives for providing small and midsize businesses with cost-effective IT services for troubleshooting, consulting, hosting services, and IT administration. Progent's paradigm for delivering network support is built on the Help Desk operational structure familiar to larger IT organizations. Progent's Contact Center Support Model promotes rapid support, thorough activity records, dependable follow-through, and tight expense monitoring across a range of network support delivery options that include remote troubleshooting, in-person help, top-level consulting, plus server hosting.
Progent's Low-Cost Managed Services for Remote Network Monitoring and Management
- Remote Service
Progentís Technical Response Center provides urgent and routine remote service for Microsoft Windows, Linux, Apple, and Cisco-powered systems in the U.S. and globally. Progent's certified support experts can help customers to troubleshoot and fix hardware and software issues without the expense or time loss of in-person service visits. The background of Progent's network engineers makes it possible to resolve the majority of IT problems quickly. For the most challenging problems, Progent's depth of knowledge makes it possible to escalate trouble tickets to world-class specialists. Progent provides a convenient, web-based signup process for first-time clients to address emergency network problems and Progent bills per minute with zero startup fees or time minimums, so you pay only for the help you receive. Specialists you can access online include Cisco-premier CCIE network engineers, Microsoft-Premier MCSE consultants, and CISSP-certified security engineers. Find out more details about Progent's online computer support expertise.
- On-site Service
Progent offers on-site technical support for signed-up clients in larger cities in the U.S. Progent's on-site service personnel can operate in conjunction with Progent's remote service experts to deliver small and midsize companies the ideal combination: on-premises service technicians when you need them plus the remote expertise of Progent's worldwide staff of IT engineers, security professionals, and business application developers. The wait time for in-person service calls is typically under one business day. There is no sign-up or retainer fee for becoming a Progent customer for onsite service. Learn more concerning how and why to register for Progent's onsite computer support services.
- Phone Support
Progent's Standard Help Desk Services offer small businesses a comprehensive solution that manages all facets of online desktop technical support from initial requests through ticketing, remote desktop control, status tracking, problem resolution, and reporting. Progent provides call desk services at a substantial discount off Progent's regular desktop support rates, and Progent offers the option of rapid on-demand escalation to subject matter experts to handle complex issues. for more information, refer to Online Help Desk Services for Small Businesses.
- Consulting Services
Progent provides small businesses budget-friendly access to enterprise-class IT professionals who can provide assistance with vital technologies including
- Windows Server 2019 migration services, Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Microsoft Windows Server and application support, Cisco network architecture, company-wide network protection engineering, non-stop it system engineering, virtualization solutions, plus integration, programming and support for business applications including financials, ERP, reporting, sales automation, and office productivity software. Progent can provide assistance with short-term projects such as office moves and major system migrations, extended initiatives such as business reporting application programming and support, database application programming and administration services, and web design, continuing support including System Center 2012 Operations Manager support and Operations Manager 2016 consulting for IT infrastructure health monitoring and system administration, or urgent response such as disaster recovery and virus removal.
- Application Server Hosting
Progent offers hosting for vital applications like Exchange Server and MS SQL to provide small companies with greater levels of availability, security, and recoverability than is feasible using the type of in-house data center that is practical for the majority of small and midsize businesses. Since Progent utilizes the same data centers that support the equipment of some of the planet's largest information technology organizations, Progent can eliminate the investment in creating and maintaining the infrastructure required for enterprise-class environmental control, electrical backup, and uninterruptible Internet connectivity. For managed application servers, Progent can also see to it that upgrades and service packs remain updated, security and efficiency is continually monitored, and systems are consistently archived and available for complete and rapid recovery. Find out additional information about Progent's hosting services for Exchange and other mission-critical applications.
- Private Cloud Hosting
Progent's Private Cloud hosting offers complete hosting services for the entirety of a small or midsize organization's production servers in an environment that not only delivers the top level of availability and scalability but that is also simple for customers to transfer to another support provider or to move in-house whenever your business situation calls for it. Progent's Private Cloud hosting is based on mature virtual server technologies that permit businesses with multi-vendor networks to save dramatically on the costs of hardware, infrastructure support, and network administration while getting enterprise-class availability and an unprecedented degree of vendor flexibility. In contrast to ordinary Software as a Service hosting models, Progent's Private Cloud Hosting encompasses all server-centric applications in one centrally managed package, can support the multi- OS and loosely standardized networks common with smaller companies, and keeps control of the licenses in the client's possession so that moving to a new virtualized system is quick, safe, and inexpensive. This avoids ending up a prisoner of a single hosting provider while still providing all the cost savings associated with SaaS hosting alternatives.
- Hybrid Cloud Integration Consulting
Progent can provide advanced online consulting support to help organizations of any size connect their networks with popular public clouds including Microsoft Azure and Amazon Web Services (AWS). Progent can help you to design and administer cost-effective environments that support Windows and Linux operating systems and applications in either cloud-centric solutions or in hybrid network models that seamlessly combine on-premises IT assets along with public clouds. To help you to integrate public clouds with physical datacenters, Progent offers a range of public cloud integration support services such as Office 365 integration solutions with on-premises installations of Exchange, Microsoft Azure design and integration consulting, Amazon Web Services (AWS) cloud migration, and Amazon Web Marketing Service development and troubleshooting. Progent has more than 15 years of experience providing high-level consulting services remotely, and Progent can help you complete your cloud migration projects on schedule and within your budget.
Progent's affordable ProSight family of managed services is designed to provide small and mid-size businesses with enterprise-class support and state-of-the-art technology for all aspects of information assurance and compliance. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring (ASM): Endpoint Protection and Ransomware Recovery
ProSight Active Security Monitoring is an endpoint protection service that utilizes cutting edge behavior machine learning technology to guard endpoints and physical and virtual servers against modern malware assaults such as ransomware and file-less exploits, which easily escape legacy signature-based AV tools. ProSight ASM protects local and cloud-based resources and offers a single platform to address the entire threat progression including protection, infiltration detection, mitigation, cleanup, and post-attack forensics. Top features include one-click rollback using Windows Volume Shadow Copy Service and real-time system-wide immunization against new attacks. Find out more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Unified Endpoint Security
Progent's ProSight Enhanced Security Protection managed services offer ultra-affordable multi-layer security for physical servers and VMs, desktops, mobile devices, and Exchange email. ProSight ESP utilizes contextual security and advanced machine learning for continuously monitoring and reacting to security assaults from all vectors. ProSight ESP provides two-way firewall protection, penetration alarms, device control, and web filtering via leading-edge tools incorporated within a single agent accessible from a unified control. Progent's security and virtualization experts can help your business to design and configure a ProSight ESP environment that meets your organization's specific requirements and that helps you prove compliance with government and industry data security regulations. Progent will assist you define and implement policies that ProSight ESP will enforce, and Progent will monitor your network and react to alarms that require immediate action. Progent's consultants can also assist your company to set up and verify a backup and disaster recovery system like ProSight Data Protection Services (DPS) so you can recover quickly from a destructive cyber attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Exchange email filtering.
- ProSight DPS: Managed Cloud Backup and Recovery
ProSight Data Protection Services provide small and medium-sized businesses an affordable end-to-end service for reliable backup/disaster recovery (BDR). For a fixed monthly cost, ProSight DPS automates your backup activities and enables fast recovery of vital files, apps and virtual machines that have become unavailable or damaged as a result of component breakdowns, software glitches, natural disasters, human error, or malware attacks like ransomware. ProSight DPS can help you back up, recover and restore files, folders, apps, system images, as well as Hyper-V and VMware images/. Critical data can be backed up on the cloud, to an on-promises device, or mirrored to both. Progent's BDR specialists can provide advanced expertise to configure ProSight DPS to be compliant with regulatory standards like HIPPA, FINRA, and PCI and, when needed, can help you to restore your business-critical data. Learn more about ProSight Data Protection Services Managed Backup and Recovery.
- ProSight WAN Watch: Infrastructure Management
ProSight WAN Watch is a network infrastructure management service that makes it easy and inexpensive for small and mid-sized organizations to map, track, optimize and troubleshoot their connectivity hardware such as routers and switches, firewalls, and access points plus servers, endpoints and other devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch ensures that network maps are kept current, captures and manages the configuration of almost all devices connected to your network, monitors performance, and sends notices when issues are detected. By automating time-consuming management activities, WAN Watch can cut hours off common tasks such as network mapping, reconfiguring your network, locating appliances that require important updates, or identifying the cause of performance problems. Find out more about ProSight WAN Watch infrastructure management services.
- ProSight Email Guard: Spam Filtering, Data Leakage Protection and Content Filtering
ProSight Email Guard is Progent's email filtering and encryption platform that incorporates the technology of leading information security vendors to provide web-based management and comprehensive protection for all your inbound and outbound email. The hybrid structure of Progent's Email Guard managed service combines cloud-based filtering with an on-premises gateway appliance to provide complete defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-based threats. The cloud filter serves as a preliminary barricade and keeps the vast majority of threats from reaching your security perimeter. This reduces your vulnerability to external attacks and saves system bandwidth and storage. ProSight Email Guard's onsite security gateway device provides a deeper level of analysis for incoming email. For outgoing email, the on-premises security gateway provides anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The on-premises gateway can also assist Microsoft Exchange Server to track and protect internal email traffic that stays within your security perimeter. Find out more about Progent's Email Guard spam filtering, virus blocking, email content filtering and data leakage protection.
- ProSight LAN Watch: Server and Desktop Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring managed service that uses state-of-the-art remote monitoring and management techniques to keep your IT system running efficiently by tracking the state of vital assets that drive your business network. When ProSight LAN Watch uncovers a problem, an alert is transmitted automatically to your designated IT management staff and your assigned Progent engineering consultant so that any looming problems can be resolved before they can disrupt productivity Find out more details about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and applications hosted in a protected fault tolerant data center on a high-performance virtual host configured and managed by Progent's IT support professionals. With Progent's ProSight Virtual Hosting service model, the customer retains ownership of the data, the OS software, and the apps. Since the system is virtualized, it can be ported immediately to an alternate hosting solution without requiring a lengthy and technically risky configuration procedure. With ProSight Virtual Hosting, you are not tied one hosting provider. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, maintain, retrieve and protect data related to your network infrastructure, processes, business apps, and services. You can quickly find passwords or serial numbers and be alerted about upcoming expirations of SSLs or warranties. By updating and organizing your network documentation, you can save as much as 50% of time thrown away trying to find vital information about your network. ProSight IT Asset Management includes a centralized location for storing and collaborating on all documents required for managing your business network like recommended procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for collecting and relating IT information. Whether youíre planning enhancements, performing regular maintenance, or responding to an emergency, ProSight IT Asset Management delivers the information you require the instant you need it. Learn more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and low-cost way for small and mid-size organizations to get an unbiased evaluation of the overall health of their IT system. Powered by a selection of the top remote monitoring and management platforms in the industry, and supervised by Progent's world-class team of IT professionals, ProSight Network Audits show you how closely the configuration of your essential infrastructure devices conform to industry best practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide immediate benefits like a cleaner Active Directory environment. Both also include a year of advanced remote network monitoring and management. Advantages can include simpler network management, better compliance with government and industry security regulations, higher utilization of network resources, quicker problem resolution, more reliable backup and restore, and increased uptime. Learn more about ProSight Network Audits network infrastructure review.
The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is a low-cost service based on a phone discussion with a Progent information assurance expert. The interview is intended to assess your company's ability either to block or recover quickly after an assault by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you directly to collect information about your existing AV defense and backup/recovery system, and Progent will then deliver a custom Basic Security and Best Practices Report detailing how you can apply best practices to create a cost-effective AV and backup/recovery environment that aligns with your business requirements. For more information, visit The ProSight Ransomware Preparedness Report Service.
Why Progent Is the Smart Alternative for Peoria, Arizona Small Businesses
Progent's staff size, depth of information technology expertise, and familiarity with corporate network support enable small companies to sidestep the pitfalls associated with over dependence on thinly staffed support firms or individual consultants.
Teaming with Progent enables your small business to:
- Avoid Excessive Dependence on Individual Support Consultants
For network support, small companies sometimes rely heavily on independent consultants. Though individual service providers carry lower expenses than more substantial IT service organizations and can typically bill nominally lower rates, they are occasionally unable to respond rapidly to urgent network problems. If an independent consultant is busy with another client, ill, on vacation, or in class, the absence of replacement staff may force your company to go without help during an emergency. The more your small business expands, network downtime or difficulties with critical programs get more expensive. The money you believed you were conserving on a freelancer can be eaten up fast because of lower productivity. In addition, when freelance engineers confront unfamiliar problems, the unavailability of a large consulting group to depend on for assistance requires them to train in place while your company ends up footing the bill for their continuing education.
- Gain Access to Expertise in Advanced Information Technology Solutions
Many small service organizations or independent engineers specializing in small business network consulting are capable of delivering connect-the-dots fixes but lack the experience to work cost-effectively with complicated IT environments with mixed operating systems, numerous locations, Voice over IP implementations, mobile workers, integrated financial and analytical applications, data-driven web sites, and specialized line-of-business software. Progent's experience with global enterprises and Progent's extensive group of experts can be valuable to your business because enterprise networks are inherently complex, integration issues require in-depth knowledge in many technical areas, and reaching an acceptable level of robustness, availability, and protection requires industry-tested best practices.
- Build a Firm Foundation for Seamless Growth
Small companies typically start with an IT system cobbled together on a tight budget. Without a solid architecture, a sequence of improvised repairs often get tossed on top of a weak foundation. As a business grows, reliability and scalability problems can hinder the success of the business. Such networks require thorough assessment, smart business analysis, and in-depth experience to migrate to an IT infrastructure that can act as the reliable foundation to meet critical business needs and support downstream expansion.
- Team with Solution Consultants, Not Resellers
Small companies require guidance and education to navigate through an ever more complex maze of technology options offered for accelerating growth and improving productivity. They do not need an IT consultant or support firm that attempts to promote products. Progent avoids conflicted motives by not reselling hardware and software. Progent provides services only. This permits Progent to align consulting support with the genuine needs of clients. Mixing IT support and product selling can lead to a situation where the proposed solution is based on a preselected technology instead of being based on the true needs of a customer.
Get in Touch with Progent
If your Peoria, Arizona business needs to contact Progent to find out about network outsourcing, consulting, or tech support, call 800-993-9400 or refer to Contact Progent.
Fast Remote Network Help
For fast remote assistance, you can contact Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).