Peoria, AZ Online Help from Certified Computer Network Troubleshooting Consultants
Progent's computer help services can provide your Peoria, AZ company low cost and reliable support from enterprise-class consulting professionals. By delivering network consulting help when you require it, providing advanced expertise for critical technologies, delivering value-added support such as 24x7 network monitoring, and charging only for services you receive, Progent gives your Peoria, Arizona business an affordable solution for maximizing the productivity and profitability of small business networks. Whether you maintain a local system, rely on cloud resources, or manage a hybrid cloud/on-premises network, Progent is the intelligent way for organizations and local governments to create and manage a reliable and safe information network and to benefit from fast access to the experienced support typically available only to enterprises who can set up a large in-house IT group.

For larger companies, Progent can provide co-sourcing services to supplement the technical skills of your internal IT service staff. This can reduce expenses and help meet schedules for major projects such as application programming, disaster recover/business continuity planning, network security evaluations, office consolidations, or technology migrations and upgrades.

Progent can also offer access to certified experts to assist your company to design and implement your cloud strategy.

Main Technical Areas Supported by Progent for Office Networks in Peoria, Arizona
Progent provides the services of accredited consultants for all aspects of business network technology deployed in small organizations. Technologies supported by Progent include:

Support Delivery Options for Peoria, Arizona Companies
Progent offers a variety of alternatives for providing small companies and local governments with cost-effective computer services for troubleshooting, consulting, hosting services, and IT management outsourcing. Progent's model for delivering computer support services is based on the Call Center structure common to big IT support groups. Progent's Help Desk Call Center Support Model promotes rapid response, thorough activity documentation, reliable follow-up, and tight expense control across a range of IT support delivery alternatives that include remote troubleshooting, on-premises help, top-level consulting, plus server and application hosting.

  • Online Support
    Progentís Technical Response Center (TRC) provides emergency and scheduled online service for Microsoft Windows, Linux, Apple, and Cisco-based environments in the U.S. and worldwide. Progent's seasoned support professionals can help clients to troubleshoot and repair hardware and software issues without the expense or time loss of on-premises support visits. The background of Progent's network consultants allows them to handle the majority of IT problems rapidly. For the most complex issues, Progent's depth of knowledge makes it possible to escalate support calls to world-class specialists. Progent offers a convenient, web-accessible signup procedure for first-time customers to address emergency situations and Progent bills per minute with no sign-up fees or time minimums, so you are invoiced only for the assistance you get. Experts available online include Cisco-certified CCIE network engineers, Microsoft-Premier MCSE consultants, and CISA-certified security professionals. Find out more information concerning Progent's remote network troubleshooting services.

  • On-site Support
    Progent offers on-site technical support for signed-up customers in major metropolitan areas in the U.S. Progent's on-site support technicians can work in tandem with Progent's remote support engineers to deliver small and midsize companies the best of both worlds: in-person support professionals when you require them as well as the remote expertise of Progent's worldwide staff of network consultants, security professionals, and business application developers. The response time for in-person service calls is usually less than 24 hours. There is no sign-up or retainer fee for becoming a Progent customer for onsite support. Find out more details concerning how to sign up for Progent's onsite network support.

  • Help Desk
    Progent's Standard Help Desk Services offer smaller organizations a complete solution that manages all aspects of online desktop technical support from service requests through trouble ticket generation, screen sharing, status tracking, problem resolution, and reporting. Progent offers help desk services at a significant discount off Progent's regular desktop service rates, and Progent can provide the additional option of rapid on-demand escalation to Level 2 and Level 3 experts to resolve the most problems. for more information, see Help Desk Services for Small Businesses.

  • IT Consulting Expertise
    Progent provides small businesses affordable availability of enterprise-class IT professionals who can deliver assistance with vital products and technologies such as
  • Windows Server 2019 migration consulting, Windows 2016 Hyper-V hybrid cloud solutions, Windows Server expertise, Cisco network architecture, company-wide network protection engineering, non-stop it system design, server virtualization strategies, plus integration, programming and training for small business programs such as financials, ERP, business analytics, sales automation, and office productivity suites. Progent can help with short-term projects including site moves and massive system upgrades, extended projects such as business reporting application programming and customization, relational database application programming and DBA services, and web design, on-going services such as Microsoft System Center 2012 Operations Manager (SCOM 2012) support and Operations Manager 2016 consulting services for network health monitoring and system management, or emergency services like data restoration and virus cleanup.

  • Application Server Hosting
    Progent can host mission-critical business applications such as Exchange and Microsoft SQL Server to provide small and midsize businesses with higher degrees of reliability, security, and recoverability than is feasible with the class of internal data center that is achievable for most small and midsize businesses. Since Progent utilizes the same data centers that host the gear of some of the planet's largest information technology organizations, Progent can eliminate the investment in creating and maintaining the systems required for enterprise-class cooling, power failover, and redundant Internet access. For hosted applications, Progent can also ensure that upgrades and revisions stay updated, protection and performance is continually monitored, and systems and data files are consistently archived and available for full and prompt restoration. Find out additional information about Progent's hosting for Exchange Server and other critical applications.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting service provides comprehensive hosting services for all of a small or midsize organization's servers in an environment that not only provides the highest degree of dependability and extensibility but that is also convenient for customers to transfer to another support firm or to bring internally whenever your situation warrants it. Progent's Private Cloud hosting is founded on proven virtual server technologies that permit companies with mixed environments to save dramatically on the expense of hardware, infrastructure maintenance, and IT administration while achieving world-class dependability and an unparalleled level of vendor alternatives. In contrast to conventional Software as a Service (SaaS) hosting offerings, Progent's Private Cloud Hosting covers all server-based applications in a single centrally administered service, can handle the multi- platform and non- standardized environments common with small businesses, and keeps ownership of the licenses in the customer's possession so that moving to a different virtualized host is fast, reliable, and inexpensive. This eliminates becoming a prisoner of a specific hosting provider while still providing all the economies associated with SaaS hosting alternatives.

  • Hybrid Cloud Integration Consulting Services
    Progent offers expert remote consulting to help businesses of all sizes connect their information networks with leading public clouds such as Azure and Amazon Web Services (AWS). Progent can help your it team to design and administer cost-effective ecosystems that support Windows and Linux operating systems and apps in both cloud-only solutions or in hybrid topologies that seamlessly combine local IT assets along with cloud services. To help you to incorporate public clouds with physical datacenters, Progent offers a variety of public cloud migration services such as Office 365 Exchange Online integration with on-premises Exchange, Microsoft Azure planning and deployment services, Amazon Web Services (AWS) cloud migration, Amazon Web Marketing Service (WMS) programming and debugging, and Google Cloud Platform integration expertise. Progent has over two decades of background providing advanced consulting services remotely, and Progent can help you successfully carry out your cloud migration initiatives quickly and affordably.
Progent's Fixed-price Managed Services for Remote Network Management
Progent's low-cost ProSight family of managed services is intended to provide small and mid-size organizations with enterprise-class support and state-of-the-art technology for all facets of information assurance and compliance. Managed services offered by Progent include:
  • ProSight Active Security Monitoring (ASM): Next Generation Endpoint Protection and Ransomware Recovery
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that utilizes cutting edge behavior machine learning technology to defend endpoint devices as well as servers and VMs against modern malware attacks like ransomware and email phishing, which routinely escape traditional signature-matching anti-virus products. ProSight ASM safeguards on-premises and cloud resources and offers a unified platform to address the complete malware attack lifecycle including blocking, detection, mitigation, cleanup, and forensics. Top features include single-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against newly discovered threats. Read more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection (ESP): Unified Endpoint Protection
    Progent's ProSight Enhanced Security Protection managed services deliver economical in-depth security for physical and virtual servers, workstations, mobile devices, and Microsoft Exchange. ProSight ESP uses contextual security and advanced heuristics for continuously monitoring and responding to cyber threats from all attack vectors. ProSight ESP provides two-way firewall protection, intrusion alarms, device control, and web filtering through leading-edge tools packaged within one agent managed from a unified console. Progent's security and virtualization consultants can help your business to plan and implement a ProSight ESP deployment that addresses your organization's specific needs and that helps you prove compliance with legal and industry data security standards. Progent will assist you specify and configure policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alerts that require urgent action. Progent's consultants can also assist your company to set up and test a backup and disaster recovery system like ProSight Data Protection Services so you can recover rapidly from a potentially disastrous security attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Microsoft Exchange email filtering.

  • ProSight DPS: Managed Backup
    ProSight Data Protection Services provide small and mid-sized organizations a low cost and fully managed service for reliable backup/disaster recovery (BDR). For a low monthly price, ProSight DPS automates and monitors your backup processes and allows rapid recovery of critical data, apps and VMs that have become unavailable or corrupted as a result of component breakdowns, software bugs, disasters, human error, or malicious attacks like ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, apps, system images, as well as Hyper-V and VMware images/. Important data can be protected on the cloud, to an on-promises storage device, or to both. Progent's cloud backup consultants can deliver world-class support to configure ProSight DPS to be compliant with government and industry regulatory standards like HIPPA, FIRPA, and PCI and, whenever needed, can help you to restore your critical data. Read more about ProSight DPS Managed Cloud Backup.

  • ProSight WAN Watch: Infrastructure Management
    Progentís ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and affordable for smaller organizations to map out, track, enhance and troubleshoot their networking appliances such as routers, firewalls, and wireless controllers plus servers, endpoints and other devices. Using cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch ensures that infrastructure topology maps are always updated, captures and manages the configuration of virtually all devices on your network, tracks performance, and sends alerts when potential issues are discovered. By automating complex management and troubleshooting activities, ProSight WAN Watch can knock hours off common tasks like network mapping, reconfiguring your network, locating appliances that require important software patches, or isolating performance problems. Find out more about ProSight WAN Watch network infrastructure management consulting.

  • ProSight Email Guard: Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email filtering and encryption platform that incorporates the services and infrastructure of leading data security vendors to deliver web-based management and comprehensive protection for your email traffic. The powerful structure of Email Guard integrates cloud-based filtering with an on-premises gateway device to provide advanced protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. The cloud filter serves as a preliminary barricade and keeps most unwanted email from reaching your security perimeter. This reduces your vulnerability to external attacks and saves system bandwidth and storage. ProSight Email Guard's onsite gateway device adds a deeper layer of analysis for inbound email. For outgoing email, the onsite security gateway provides AV and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The local gateway can also assist Exchange Server to track and protect internal email that originates and ends within your corporate firewall. Learn more about Progent's Email Guard spam filtering, virus blocking, content filtering and data leakage protection.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that uses advanced remote monitoring and management techniques to help keep your network operating at peak levels by tracking the state of vital computers that drive your business network. When ProSight LAN Watch detects a problem, an alarm is transmitted automatically to your specified IT management personnel and your Progent consultant so all potential problems can be addressed before they have a chance to impact your network Learn more details about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and applications hosted in a protected fault tolerant data center on a fast virtual host set up and managed by Progent's network support experts. Under the ProSight Virtual Hosting service model, the customer owns the data, the OS platforms, and the apps. Because the environment is virtualized, it can be moved easily to an alternate hardware environment without requiring a lengthy and difficult configuration procedure. With ProSight Virtual Hosting, your business is not tied one hosting service. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, update, retrieve and safeguard information about your network infrastructure, processes, applications, and services. You can quickly find passwords or IP addresses and be alerted about impending expirations of SSL certificates ,domains or warranties. By cleaning up and managing your network documentation, you can save as much as 50% of time wasted searching for critical information about your network. ProSight IT Asset Management includes a centralized location for holding and collaborating on all documents required for managing your network infrastructure like standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports advanced automation for gathering and relating IT data. Whether youíre planning enhancements, doing maintenance, or responding to an emergency, ProSight IT Asset Management delivers the information you need the instant you need it. Find out more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and affordable way for small and medium-size businesses to get an objective assessment of the health of their information system. Powered by a selection of the leading remote monitoring and management tools in the industry, and overseen by Progent's world-class group of IT experts, ProSight Network Audits help you see how well the deployment of your core network assets conform to leading practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver instant ROI like a more manageable Active Directory environment. Both also come with a year of advanced remote network monitoring and management (RMM). Advantages can include lower-cost management, better compliance with data security standards, higher utilization of IT assets, faster troubleshooting, more reliable backup and recovery, and higher availability. Learn more about Progent's ProSight Network Audits network infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is an affordable service based on a brief phone interview with a Progent backup/recovery expert. The fact-finding interview is designed to assess your company's preparedness to block or recover quickly following an assault by a ransomware variant like Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you personally to gather information concerning your current antivirus tools and backup/recovery system, and Progent will then produce a custom Basic Security and Best Practices Report describing how you can follow industry best practices to deploy an efficient security and backup/recovery environment that aligns with your business needs. For more information, refer to Progent's ProSight Ransomware Preparedness Report Service.

Why Progent Is the Smart Alternative for Peoria, Arizona Businesses
Progent's size, breadth and depth of technical skill, and experience with enterprise network consulting allow small companies to sidestep the problems associated with excessive dependence on thinly staffed service organizations or freelance engineers.

Working with Progent allows your business to:

  • Prevent Excessive Dependence on Freelance Consultants
    For IT services, small companies sometimes rely heavily on freelance engineers. Although individual service providers have lower expenses than larger IT service organizations and can afford to charge nominally smaller rates, individuals are frequently unable to react quickly to urgent problems. If an independent engineer is occupied with another client, sick, on vacation, or in training, the absence of backup staff may force your company to go without assistance during a crisis. The more your small business expands, network downtime or difficulties with line-of-business programs become more expensive. The money you believed you were saving on an independent consultant can disappear fast because of lower output. In addition, when freelance engineers confront new problems, the unavailability of a large consulting team to depend on for help forces them to train on the job while your organization winds up with the bill for their continuing training.

  • Have Access to Expertise in Sophisticated IT Solutions
    Many smaller service organizations or independent engineers specializing in small business network support are capable of delivering routine solutions but lack the seasoning to deal cost-effectively with complicated IT configurations with a variety of platforms, many sites, VoIP implementations, mobile workers, interconnected financial and operational applications, eCommerce, and specialized line-of-business software. Progent's background with global companies and Progent's large team of experts can benefit your small business because enterprise networks are by nature complex, support issues require thorough knowledge in many technical disciplines, and achieving an acceptable degree of robustness, reliability, and security requires industry-tested leading practices.

  • Build a Solid Basis for Growth
    Small businesses often start with a network implemented on a shoestring budget. Lacking a proper architecture, a sequence of improvised fixes often get thrown onto of a tenuous foundation. As a business grows, reliability and scalability problems can hinder the productivity of the business. These environments need thorough assessment, intelligent strategic planning, and broad-based expertise to upgrade to an IT infrastructure that will provide the solid basis to handle critical business requirements and ease future growth.

  • Partner with Solution Finders, Not Product Vendors
    Smaller companies need direction and education to navigate through an ever more complex maze of technology alternatives available for accelerating business growth and improving productivity. Businesses do not need a network engineer or service firm that tries to sell them products. Progent eliminates conflicted motives by not selling hardware and software. Progent offers services only. This allows Progent to align consulting services with the real interests of customers. Mixing IT support and product selling can lead to a conflict where the proposed solution is based on a predetermined technology rather than being driven by the actual requirements of a customer.

How to Contact Progent
In case your Peoria, Arizona business needs to get in touch with Progent to find out about network outsourcing, consulting, or tech support services, call 800-993-9400 or go to Contact Progent.

Immediate Online Technical Help
For fast online support, you can call Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).



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    Microsoft Communications Server provides Instant Messaging and presence in an extensible, world-class package offering advanced protection, seamless integration with additional Microsoft products, an expandable, industry-standard development platform, and support for regulatory mandates such as HIPAA, Sarbanes-Oxley, and Gramm-Leach-Bliley. Communications Server offers lower costs and elevated operational efficiencies, increased worker output, and stronger IP security. Microsoft Office Communications Server has been replaced by Lync Server, which in turn has been revamped and renamed Skype for Business. Progent's Microsoft-certified IM and Presence consultants offer remote and on-premises configuration support and troubleshooting services for your Office Communications Server deployment and can help you to evaluate the costs and benefits of upgrading to Microsoft's Skype for Business. Progent can also assist you to design and implement a smooth migration that will add significant strategic value to your IT system

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