Fast, Low-cost Remote Network Troubleshooting for Peoria, Arizona Small Companies
For more than two decades, Progent has specialized in providing enterprise-quality IT support services to clients who have small-business budgets. Progent has developed a powerful support solution that features a cost-effective, seamless virtual office infrastructure, sophisticated online repair tools, a large team of consultants accredited in a broad range of IT practice areas, a Help Desk Call Center service model that promotes responsiveness and guarantees follow-up, a global team of remote service professionals, on-site service options for the majority of most zip codes in the United States, and a company culture focused on resolving network issues in the least time and at the lowest cost to clients.
For medium-size and enterprise companies, Progent can provide co-sourcing services to add to the technical skills of your in-house network service personnel. Co-sourcing can reduce expenses and help meet schedules for big projects such as application design and development, disaster recover/business continuity planning, security audits, office consolidations, or technology migrations and upgrades.
Progent can in addition offer access to accredited consultants to help your business to plan and implement your cloud strategy.
Core Practice Areas Supported by Progent for Companies in Peoria, Arizona
Progent's national group of world-class consultants offers support for virtually all facets of information systems deployed by organizations of any size. Areas served by Progent in and around Peoria include:
Service Delivery Options for Peoria, Arizona Businesses
Progent has a selection of options for providing small businesses with cost-effective IT services for troubleshooting, system architecture, and network administration. Progent's paradigm for delivering IT support is based on the Help Desk Call Center structure familiar to larger IT support organizations. Progent's Help Desk Service Model promotes rapid response, thorough activity documentation, reliable follow-through, and tight expense monitoring across a range of IT support delivery alternatives that include online troubleshooting, on-premises help, and high-end consulting.
Progent's Fixed-price Managed Services for Remote Network Management
- Online Support
Progentís Technical Response Center (TRC) provides emergency and routine remote assistance for Windows, Linux, Apple, and Cisco-powered environments in the U.S. and worldwide. Progent's certified support professionals can help customers to analyze and repair network problems without the expense or time loss of travel for onsite service visits. The background of Progent's IT consultants makes it possible to handle most network problems rapidly. For the toughest issues, Progent's breadth of expertise allows the support team to escalate troubleshooting tasks to advanced subject matter experts. Progent provides a convenient, web-accessible registration process for first-time clients to address urgent network problems and Progent charges per minute with no startup charges or time minimums, so you pay only for the support you receive. Specialists you can access remotely include Cisco-premier CCIEs, Microsoft-Certified MCSE consultants, and CISA-certified security engineers. Learn more details about Progent's remote network support services.
- On-site Support
Progent provides onsite computer support for signed-up customers in major metropolitan areas in the U.S. Progent's on-site support personnel can work in tandem with Progent's online support engineers to deliver small businesses the best of both worlds: on-premises support professionals when you require them as well as the remote expertise of Progent's worldwide staff of network consultants, security professionals, and business software programmers. The wait time for in-person service calls is usually under one business day. There is no start-up or retainer fee for becoming a Progent customer for on-premises support. Find out more concerning how and why to register for Progent's onsite computer support.
- Phone Support
Progent's Standard Help Desk Services offer smaller organizations an end-to-end service desk solution that handles all facets of remote Level 1 desktop support from initial requests through ticketing, remote desktop control, progress tracking, problem resolution, and reporting. Progent provides call desk services at a substantial discount off Progent's regular desktop support rates, and Progent can provide the option of fast on-demand escalation to Level 2 and Level 3 experts to resolve the most issues. To learn more, visit Help Desk Services.
- IT Consulting Expertise
Progent offers small companies affordable availability of world-class IT professionals who can provide help with critical products and technologies such as
- Windows Server 2019 migration consulting, Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Windows Server and application expertise, Cisco network architecture, company-wide network protection engineering, non-stop it system design, server virtualization strategies, plus integration, programming and training for small business software such as accounting, operations, reporting, sales automation, and office productivity software. Progent can help with one-shot projects such as site moves and massive software migrations, longer term projects like business information application development and customization, database software programming and DBA support, and web design, on-going support including Microsoft System Center 2012 Operations Manager support and SCOM 2016 consulting services for IT infrastructure health monitoring and system administration, or emergency services such as disaster recovery and malware cleanup.
- Private Cloud Hosting
Progent's Private Cloud hosting provides full hosting for the entirety of a small or midsize organization's production servers in a setting that not only provides the highest level of availability and scalability but that is in addition convenient for customers to migrate to a different service firm or to move internally when your circumstance calls for it. Progent's Private Cloud hosting service is structured around proven virtualization technologies that permit small businesses with mixed environments to benefit dramatically on the expense of hardware, infrastructure support, and IT administration while getting enterprise-class dependability and an unprecedented level of vendor options. In contrast to ordinary SaaS hosting offerings, Progent's Private Cloud Hosting encompasses all server-centric applications in one centrally administered package, can handle the multi- platform and loosely standardized environments typical of smaller companies, and keeps ownership of the software licenses in the customer's hands so that moving to a different virtualized system is quick, safe, and affordable. This avoids becoming a captive to a single hosting service while still providing all the savings associated with ASP and SaaS hosting alternatives.
- Hybrid Cloud Migration Services
Progent offers expert remote consulting to help organizations of all sizes connect their information networks with leading public cloud platforms such as Azure and Amazon Web Services. Progent can help you to design and manage hybrid environments that can include Windows and Linux operating systems and applications in both cloud-only solutions or in hybrid topologies that utilize physical resources as well as public cloud services. To assist you to incorporate cloud services with physical datacenters, Progent offers a range of cloud migration support services such as Office 365 integration solutions with on-premises Exchange deployments, Azure design and deployment consulting, Amazon Web Services cloud migration, Amazon Web Marketing Service (WMS) development and debugging, and Google Cloud Platform planning and integration expertise. Progent has over 20 years of experience delivering advanced consulting services online, and Progent can make sure you complete your cloud integration initiatives on schedule and within your budget.
Progent's value-priced ProSight portfolio of outsourced network management services is intended to provide small and mid-size businesses with enterprise-class support and state-of-the-art technology for all aspects of information assurance. ProSight managed services available from Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring (ASM): Next Generation Endpoint Protection and Ransomware Recovery
Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) service that utilizes cutting edge behavior-based analysis technology to defend endpoint devices as well as servers and VMs against modern malware attacks like ransomware and email phishing, which routinely get by legacy signature-based anti-virus tools. ProSight ASM safeguards local and cloud resources and provides a unified platform to automate the complete malware attack progression including blocking, identification, containment, cleanup, and post-attack forensics. Top capabilities include single-click rollback with Windows VSS and real-time network-wide immunization against new attacks. Find out more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Unified Endpoint Protection
ProSight Enhanced Security Protection services deliver economical in-depth protection for physical servers and virtual machines, desktops, mobile devices, and Exchange email. ProSight ESP uses contextual security and modern behavior analysis for continuously monitoring and responding to security threats from all attack vectors. ProSight ESP offers two-way firewall protection, intrusion alarms, endpoint management, and web filtering via cutting-edge technologies packaged within one agent accessible from a unified console. Progent's security and virtualization experts can assist you to design and configure a ProSight ESP deployment that meets your organization's unique requirements and that helps you demonstrate compliance with government and industry data protection regulations. Progent will help you specify and implement policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alerts that require immediate attention. Progent's consultants can also assist you to install and verify a backup and restore solution such as ProSight Data Protection Services so you can recover quickly from a potentially disastrous security attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Microsoft Exchange email filtering.
- ProSight DPS: Managed Backup
ProSight Data Protection Services offer small and mid-sized organizations a low cost and fully managed solution for reliable backup/disaster recovery (BDR). Available at a low monthly rate, ProSight DPS automates your backup processes and allows fast restoration of vital files, applications and virtual machines that have become lost or corrupted as a result of component failures, software bugs, natural disasters, human mistakes, or malware attacks like ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to an on-promises storage device, or mirrored to both. Progent's cloud backup consultants can deliver advanced expertise to set up ProSight DPS to to comply with government and industry regulatory standards such as HIPAA, FINRA, PCI and Safe Harbor and, whenever necessary, can assist you to restore your critical data. Learn more about ProSight Data Protection Services Managed Backup.
- ProSight WAN Watch: Network Infrastructure Management
Progentís ProSight WAN Watch is an infrastructure management service that makes it simple and inexpensive for smaller businesses to map, track, optimize and debug their connectivity hardware like routers and switches, firewalls, and load balancers as well as servers, endpoints and other devices. Using cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch makes sure that infrastructure topology diagrams are always current, copies and displays the configuration of virtually all devices connected to your network, monitors performance, and generates notices when problems are discovered. By automating complex network management activities, WAN Watch can cut hours off common chores such as network mapping, expanding your network, finding devices that need important updates, or identifying the cause of performance issues. Find out more details about ProSight WAN Watch infrastructure monitoring and management consulting.
- ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Content Filtering
ProSight Email Guard is Progent's email filtering and encryption solution that incorporates the services and infrastructure of leading data security companies to provide web-based control and world-class protection for your email traffic. The hybrid structure of Progent's Email Guard managed service combines cloud-based filtering with a local gateway appliance to offer complete defense against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-borne malware. ProSight Email Guard's cloud filter serves as a first line of defense and keeps the vast majority of threats from making it to your security perimeter. This reduces your exposure to external threats and conserves network bandwidth and storage. ProSight Email Guard's onsite gateway device adds a further level of inspection for incoming email. For outbound email, the on-premises gateway offers anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and encryption. The onsite security gateway can also help Microsoft Exchange Server to track and protect internal email that stays inside your corporate firewall. Learn more about Progent's Email Guard spam filtering, virus blocking, content filtering and data leakage protection.
- ProSight LAN Watch: Server and Endpoint Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring service that uses state-of-the-art remote monitoring and management techniques to keep your IT system running at peak levels by tracking the health of critical computers that drive your information system. When ProSight LAN Watch uncovers an issue, an alert is sent immediately to your designated IT management personnel and your Progent consultant so any potential issues can be addressed before they have a chance to impact your network Find out more details about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small organization can have its critical servers and apps hosted in a protected fault tolerant data center on a high-performance virtual machine host set up and maintained by Progent's network support professionals. With the ProSight Virtual Hosting model, the customer owns the data, the operating system platforms, and the apps. Because the system is virtualized, it can be moved immediately to an alternate hardware solution without requiring a time-consuming and difficult configuration procedure. With ProSight Virtual Hosting, your business is not tied one hosting service. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, maintain, find and protect information related to your network infrastructure, processes, applications, and services. You can instantly locate passwords or IP addresses and be warned about impending expirations of SSLs ,domains or warranties. By updating and managing your network documentation, you can eliminate as much as half of time spent searching for vital information about your network. ProSight IT Asset Management features a centralized repository for storing and collaborating on all documents related to managing your business network such as standard operating procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for collecting and relating IT data. Whether youíre making improvements, performing regular maintenance, or responding to a crisis, ProSight IT Asset Management delivers the knowledge you require the instant you need it. Learn more about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and affordable way for small and mid-size businesses to get an objective assessment of the overall health of their network. Powered by some of the leading remote monitoring and management (RMM) platforms available, and overseen by Progent's certified group of information technology experts, ProSight Network Audits show you how closely the configuration of your core infrastructure devices conform to leading practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and provide immediate ROI such as a more manageable Active Directory system. Both versions also come with a year of state-of-the-art remote network monitoring and management. Advantages can include easier network management, improved compliance with data security standards, higher utilization of network resources, quicker problem resolution, more dependable backup and restore, and less downtime. Read more about Progent's ProSight Network Audits IT infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is an affordable service based on a brief discussion with a Progent information assurance expert. The interview is designed to help evaluate your organization's ability to block or recover quickly following an attack by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you personally to gather information about your existing AV defense and backup platform, and Progent will then deliver a written Basic Security and Best Practices Report describing how you can follow best practices to build an efficient AV and backup/recovery environment that meets your company's needs. For additional information, see The ProSight Ransomware Preparedness Report.
Why Progent Offers the Smart Choice for Peoria, Arizona Small Businesses
Progent's size, breadth and depth of technical expertise, and experience with corporate network consulting enable small and midsize companies to avoid the pitfalls associated with excessive reliance on small service firms or freelance engineers.
Working with Progent allows your small business to:
- Avoid Over Reliance on Individual Consultants
For network services, small businesses sometimes depend heavily on freelance consultants. Although individual service providers carry lower overhead than more substantial IT service firms and can typically bill apparently lower fees, freelancers are occasionally spread too thin to react rapidly to urgent problems. If an independent engineer is busy with another client, ill, on travelling, or in training, the lack of backup staff may force your company to go without help during an emergency. The more your company grows, system unavailability or difficulties with line-of-business programs get more expensive. The dollars you thought you were conserving on a freelancer can evaporate fast because of lost output. Also, when independent engineers confront new problems, the unavailability of a big consulting group to rely on for advice requires them to learn with the meter running while your business ends up footing the costs for their continuing training.
- Have Access to Expertise in Advanced Network Solutions
The majority of smaller service firms or independent engineers specializing in small company network consulting are capable of delivering connect-the-dots fixes but lack the seasoning to deal efficiently with complicated network configurations that have mixed operating systems, numerous locations, VoIP implementations, mobile workforces, integrated financial and operational software, data-driven web sites, and specialized line-of-business software. Progent's background with worldwide companies and Progent's extensive staff of specialists can benefit your small business because big-company environments are characteristically complex, integration problems require thorough understanding of in many technical areas, and achieving an acceptable degree of robustness, availability, and protection calls for industry-proven leading practices.
- Build a Solid Basis for Seamless Growth
Small companies typically begin with a network implemented on a tight budget. Without a proper architecture, a sequence of ad hoc repairs commonly get thrown on top of a tenuous structure. As a business grows, stability and scalability problems can hinder the success of the organization. Such environments need proper evaluation, intelligent business analysis, and in-depth experience to migrate to an IT environment that can act as the reliable foundation to meet critical business requirements and support future expansion.
- Partner with Solution Finders, Not Product Vendors
Small companies need direction and insight to work through an ever more complex maze of technology alternatives offered for enabling growth and improving efficiency. They do not need a network engineer or service firm that attempts to promote products. Progent avoids conflicts of interest by not selling any products. Progent sells consulting and services exclusively. This permits Progent to align technical support with the real interests of customers. Combining IT support and product selling can lead to a situation where the recommended solution is based on a preselected technology instead of being based on the true requirements of a small business.
How to Contact Progent
In case your Peoria, Arizona business needs to get in touch with Progent to find out about network outsourcing, consulting, or technical support, phone 800-993-9400 or go to Contact Progent.
Immediate Remote Technical Support
For fast online technical support, you can call Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).